Used Cars for Sale at Jaguar Land Rover Annapolis in Annapolis, MD

fener6

Feb 3, 2015

I went into purchase a used car that they had advertised on autotrader. The price was good and the car was clean. We agreed to a price, but was unable to finalize the deal due to the person purchasing the vehicle being out of town. I was told that there was no way a deal could be done, so I left. The next day they contacted us saying that the deal could in fact be completed, but that some extra steps needed to be taken. We agreed to the extra work that was needed to finalize the purchase (mailing paperwork), but a few hours later was told that the car was being viewed by another customer and then finally told that it was sold.Frustrating experience but it is what it is. If the dealership would have acted with a little more sense of urgency, maybe we would have done business. Tom (the finance/business manager) needs to work on customer service. Amy was good, but could have probably handled things a little quicker to get the sale done (took her 24 hours to get back in touch). I imagine that they lose some business with the way they approach things.I won't be purchasing a vehicle from any penske automotive group dealership in the future.

yougotthelook10

Jan 30, 2015

Each experience I have had at the dealership has been negative. I have expressed my displeasure but it does not matter. The employees lack customer service but more importantly they lack integrity. I have experienced this on two occasions; one during the purchasing process and two dealing with the service department. It is unfortunate but I have only had my vehicle one year and I can't wait to sever my relationship with this dealership.

Onwadike

Jan 29, 2015

I overpaid and they never gave me my money back.. Criminals. It was a bad experience overall. I wouldn't recommend anyone to them at all.

Meem

Jan 19, 2015

Amy Anderson went above and beyond to help us. She was awesome!! She made sure all of our paper work was taken care of. She even called our insurance company for us and transferred the insurance to our new van and then had them fax a copy of our insurance card to her so she could print it out and give it to us.

Smdigdug

Jan 18, 2015

Kris gave us a warm welcome when we entered the dealership. My husband and I have been shopping for a vehicle for over 6 months. The adventure ended when we met Kris. He spent time getting to US. He was genuinely on our side. Yes, we talked about the vehicle and we test drove one. The whole time I thought I was driving with friends. He helped us make a final decision. We were happy we went to Jaguar Land Rover in Annapolis. I now have the vehicle I want and not what the other dealerships wanted me to have. I picked up my car the next day. I was very excited. I also, drove away, knowing that the team in Annapolis provided my husband and I with a great experience. Kris is an asset to the team. If you are looking for a luxury vehicle I recommend you visit Kris. "Thanks for the great experience guys"

Dr.Duct_Mossburg

Jan 12, 2015

I went to this dealership today to look at a used Lexus for my wife that they had. Long story short another dealership (Lexus of Towson) had the exact same car with 5k less miles and and a year more of warranty. I ended up buying at this dealership PURELY because of the professionalism, integrity and respect I got from Kris and Chris. This is the first time I have ever enjoyed buying a car from a dealership and i'm typically the first one to bash buying from a dealer. This was TRULY an experience that myself and my wife enjoyed. They don't play the silly dealership games and i felt the genuinely cared about our experience there even if we DIDN'T buy a car there which the other dealership clearly didn't. This is how buying a car should be and I honestly can't do these two gentleman justice with a review. Go see for yourself!

alcage

Jan 8, 2015

Kris Fitzgerald and the rest of the team offered us excellent service! It started with an inquiry over email and lasted through the entire sale and then some! He just called and left a message to see how everything was going with our new SUV! My husband and I really appreciated the customer service, the great deal that we received, and the fact that the dealership has locations near our home. Penkse is a name that you can trust and Kris Fitzgerald represents them well! We are looking forward to top notch service at the Tyson's location for years to come!

PaulaAdams

Dec 8, 2014

Hands down this was a great car buying experience!! Kristin Fitzgerald and the rest of the staff I came in contact with have such great spirits! The customer service is superb!!!!!

DanielleV7222

Dec 7, 2014

It has been eight years since I bought I new car, I knew what I wanted but did not know what I wanted. Kris my salesman was great considering my needs and wants. And accommodated every one. Kris exhibited the patience of Job dealing with me and I thank him. When it was alI set and done I got exactly what I wanted. And the experience will keep me coming back. Thank you Jaguar Land Rover Annapolis

ian.edwards.3386

Oct 16, 2014

From her phone etiquette, to email etiquette and then in person, Amy Anderson was absolutely wonderful. She was very knowledgeable about the vehicle and very accommodating. I could buy 100 cars from her.

James Schneider

Oct 16, 2014

I recently purchased a new 2014 Land Rover and traded in our old Land Rover. The entire experience with this dealership was superb. They gave me a great price on the trade-in and we love our new Range Rover. Our sales person, Kristin Fitzgerald, did an excellent job. He was very patient and professional with us during the entire experience. We look forward to doing business with them again in the future!

advanti

Oct 1, 2014

Just purchased a 2007 Range Rover, from Jaguar Land Rover Annapolis. I am not local so I depended on my sales agent, Amy Anderson, for an accurate description of the vehicle. I flew into Baltimore to view the truck, when I arrived I found that the truck met or exceeded Amys description in every way. I proceeded with the purchase and found that everyone was as helpful and professional as Amy. She even arranged transportation from the airport to the dealership for me and put tabs in the owners Manuel highlighting items she felt I should pay particular attention too. Chris Tarsa did an excellent job explaining and moving me through all the purchase and registration paperwork. I would defiantly purchase from Jaguar Land Rover Annapolis again!!

cmccauley

Sep 24, 2014

Kris worked hard for me, answering all my questions and keeping me informed for several months on my decision to buy my dream car. As a matter of fact, I have the car and I still call or text him with questions. Outstanding service at each step of the way! Won't go wrong in Annapolis!

quizmo69

Sep 3, 2014

We found Frank and Tom to be above and beyond professional, accommodating, and friendly. They made the process very simple and fast, with no hard sell. I highly recommend Frank for any future car buying needs! And Tom in Finance is a treat.

Evoque driver

Sep 3, 2014

Kris and Chris took me on a test drive before trading up my 2012 RR evoque to a 2014, and then once I had signed all the paperwork to complete the purchase, Kris took me back out on the road to show me the newest amazing features of my car! I can't wait to go for service and drive up the hill!!! Love this car!!!

sgilmore12

Sep 1, 2014

We received excellent customer service and Robert did a great job of really selling us on the Range Rover Sport. They worked with us on our trade in and on our financing to make the deal work for us. We never felt pressured to purchase and I would definitely go back there again when it comes time to trade up to our next vehicle.

rseverngam

Aug 28, 2014

I recently purchased my first new vehicle in 13 years and was dreading the process, but the process at Jaguar Land Rover Annapolis was easily my best new car purchase experience ever by far! No haggling or high pressure techniques, they simply gave me a great price and financing deal and I purchased my car on the spot! Graeme Reeves was truly outstanding, knowledgeable, and quite "droll" throughout and dealing with a true Brit just seemed so appropriate for buying my new 2014 Jaguar XJL Portfolio AWD 3.0L 4 door sedan in the classic British Racing Green styling. Given that I elected to not trade in my still-beautiful 2001 silver Jaguar XK8 convertible coupe, the next day for delivery Graeme literally went the extra mile by picking me up after work at my home 15 miles away so that I would be the first person to drive my new vehicle. Everyone at the dealership was very friendly, from the general manager Ken to the finance guy Tom. I'm feel confident that my long-term service relationship will be outstanding as well.

Adonisadams

Aug 18, 2014

I couldn't believe the general manager of the dealership took me out on a test drive and spent so much time with me when I was deciding which car to buy. Tom the finance guy was just as nice as we're the salesman down to the receptionist. The waiting area here is really nice too!

va_pilot13

Aug 9, 2014

I recently purchased a vehicle from Jaguar Land Rover Annapolis. I can honestly say I had the best experience ever at a dealership. I live over 4 hours away in a different state so was unable to view the vehicle before purchasing. Amy and Graeme were fantastic! They answered all of my questions beforehand, and personally checked the vehicle to make sure it met my standards. The car was as advertised and flawless! And the level of service was unmatched. After driving my rental car 4 hours, they were kind enough to return it for me, saving me an additional hour+ so that I could begin my journey home in my new car. The entire transaction took less than an hour, and they even mailed me my out-of-state tags saving me a trip to the DMV. Another satisfied customer!!!!

tmk

Aug 7, 2014

Traded in a used Land Rover Discovery and bought a used Range Rover Sport. Graeme Reeves was an excellent salesperson. Very technically knowledgeable, honest and easy to deal with. I would highly recommend him for purchase of new or used Land Rover vehicle.

eliza05a

Jul 22, 2014

Mr. Graeme Reeves was extremely nice and helpful in our car buying experience. His knowledge in providing great customer service was like no other. The dealership's staff as a whole was very friendly. My husband and I bought a Lexus RX350 and couldn't be happier with the purchase and experience that we had.

kasbes

Jul 18, 2014

Although my husband has purchased cars from dealers in the past, this is only my second experience purchasing from a dealer. We've been looking for a used Ford Explorer. After months of searching and test driving within a 50 mile radius of our house, we bought a used Ford Explorer Sport from this dealership. From my initial visit to driving our new car off the lot, every part of the experience was pleasant. Frank Elizondo was our sales associate and was genuine, friendly, personable, and very responsive to all my questions, calls, and emails. He even came in on his day off on the day we bought the car to make sure it was sparkling clean and our financing was all taken care of. Carnell came along for our second test drive and was very friendly as well. And when I realized I had forgotten my checkbook, the financing guy gave me the keys to his personal car to run home and get a check! (Luckily we live 5 minutes away.) I cannot say enough good things about this dealership, their service, and the pain-free car buying experience. Not personally having much experience with car dealerships, I'd been so nervous about the stereotypical "used car salesman" but it was the absolute opposite of that. Thanks to Frank and everyone at Jaguar Land Rover Annapolis!

Bowieeeeeeeeee

Jul 16, 2014

I've been purchasing a new vehicle probably about every 18 months for last 20 years (I'm a genuine car nut), and I must say this is probably the best car buying experience I've had thus far. I was a little apprehensive about driving three hours to a dealership I've never dealt with before. Graeme seemed very honest and trustworthy when I spoke to him on the phone, but let's face it in the car business that's not always the reality. I'm happy to report that there were no surprises and everything we talked about was exactly what I received. The entire process with smooth and I was in and out in a short amount time. All my questions were answered and I was never pressured to buy any 'extras'. Everyone around the dealership was very friendly especially my fellow Jersey dude Carnell. I wouldn't hesitate to recommend this dealership or to take another trip down to buy my next car. The small gift at the end of the process was a welcome surprise and was much appreciated (plus I got to hear Graeme say 'Jag-eee-wire' a dozen times). Thank you to Graeme and everyone else involved at the dealership for the great buying experience!

katoshilo

Jul 14, 2014

The staff at Jaguar Land Rover Annapolis were very professional and great to deal with. I stopped in to test drive a 2013 Range Rover Evogue and after the demonstration of what this vehicle was capable of doing, we were sold. We would like to say thanks to Graeme, for he was very knowledgeable and made our buying experience, a great one.

naptown27

Jul 13, 2014

After working with Jaguar Land Rover Annapolis and Carnell Pinkston, I cannot imagine a better buying experience to purchase my 2006 XK8. I am a young guy, and the sales teams at other high-end dealers did not take me seriously, generally dismissing my interest and needs.. Not Carnell. He was friendly, approachable, answered the questions he could and found answers to the ones he couldn't. He was professional and motivated from the time I initially walked into the dealership through to delivery. He worked HARD to get me the deal and kept me informed every step of the way. I will definitely purchase from JLRA in the future and will recommend the dealer and Carnell to family and friends.

bogieworf

Jul 4, 2014

Went to the dealership just intending to test drive the vehicle. But they were very friendly and treated me as if I were buying a new Jag. Their price was fair and usually that would not be enough for me, but the car I was looking at is fairly rare and their price was one of the lowest in the country for this car.What impressed me was that they showed me all the competing listing (which I already knew), they also showed competing listings for my trade-in and gave me a fair price for that car as well. They also showed me the Carfax on the car I was buying. What impressed me the most was that I noticed the caps on the wheels were missing after I bought the car and they still ordered them for me at their cost. They ended the transaction by giving me the gifts they would give a new Jag buyer.There was no pressure on me, they just put their best foot forward to show that they were offering the car at an attractive price and to show that they were not low-balling me on my trade-in. Hard to fault the experience.

FLAFOFF

Jun 30, 2014

My first Range Rover purchase was the best car buying experience I've had in over 20 years of car shopping. Ken Held and his staff ensured I received the vehicle I envisioned. The process was short and very professional.

jamesfort

Jun 30, 2014

And who would have thought? Not me. I'm very skeptical of the car buying process. Graeme Reeves was fun to work with and the rest of the crew were friendly and relaxed. I'm hopeful any service issues will be dealt with in the same manner.

F H Staley

Jun 29, 2014

That's the kind of service I've received via two (2) service visits to this dealership!Ray Hatfield made me feel like a sincerely valued customer.I'll be back . . .

Foosh

Jun 24, 2014

This was undoubtedly the best new car buying experience of my life, and I have had many over the years. Graeme, Amy, and Ken are consummate professionals and make you feel at home. Graeme was my principal salesperson, and he has an expansive knowledge of all things Jaguar. He spoke with authority and with an encyclopedic knowledge of the new F-Type. He also arranged the most entertaining test drive I've ever had, after he demonstrated his masterful driving skills in the car.I took delivery a day after, and Graeme had a family commitment, but Amy picked right up where he left off the day before. She also had an exceptional knowledge of the car and gave me a dissertation on all the systems. At the end, I understood perfectly how everything worked, and the car was set up exactly the way I wanted it.Of course, the car itself is unbelievable, but Jaguar Land Rover of Annapolis made it a very special experience indeed.

smithjos2735

Jun 7, 2014

Graeme is a consummate professional. Service and entire experience was excellent. I would recommend Graeme and this dealership to anyone. I look forward to my first service call. Thank you.

ddurocher

May 12, 2014

I have to say my recent experience with Amy Anderson at Annapolis Land Rover was the best buying experience of my life. My wife and I were looking at a few different car options, however what totally made our decision was the friendliness, professionalism and energy that Amy brought to the table as well as our previous experience with Mike Kelley in Service. Amy greeted us with a smile and we quickly knew we were in the right place with the right sales person. Amy knows Land Rovers in and out and was able to provide us with every detail needed to help make our decision. Her bright and positive energy made the whole experience fun and exciting and in the end we walked away with a sweet new ride and having an awesome experience!!I will also say that overall the whole dealership is the best I have experienced. Everyone is friendly, helpful and truly seems to enjoy their job. It is not very often that you find a dealership that has that "family" feel and vibe!Thanks again to Amy, Mike and the whole Annapolis Land Rover team!Note: As a side note, I would be remiss if I did not thank the finance manager with the toilet paper eating dog!! Big apologies though as I totally forgot his name.

tilleyde

May 7, 2014

The Range Rover we found was absolutely fabulous and we love the vehicle very much. Our problem was the amount of time we spent trying to purchase the car. Spending 6 hours in the dealership the first day was long. They had some computer problems and we tried to be patient. The day we came to take out car home because of the options that needed to be installed was again another long day siting at the dealership. We paid full price and didn't try to make a better position but now I wish we were more of a pain because for all the inconvenience we were offered no relief because we live more than a hour away from the dealership. First service is coming up soon and I guess we will see if this goes any better.

narro75

Apr 30, 2014

Amy was very personable, helpful and very knowledgeable about the car. Amy went the extra mile and help validate that I made the right choice with the purchase of my vehicle.

Peckl514

Apr 29, 2014

very professional. delivered on promise. straightforward and fair. I was able to get the car I wanted and do a trade at what I felt were fair prices.no hassle, no surprises.

kisungyoon

Apr 25, 2014

I was recommended this dealer from a friend who purchased from the same location few years ago. Staff was very professional, courteous and efficient. Graeme, our salesperson, gave my wife a shock of her life by driving a Land Rover Sport off-road in the demonstration area, a mini mountain which showed off the vehicle's capability in a fantastic manner!

terp11

Apr 23, 2014

For the best overall buying experience you will ever have you will need to go see Amy Anderson !! She is a pleasure to deal with and she has extensive knowledge of vehicles going way beyond just sales. Amy gives you the feeling that you are dealing with a friend that you have had for many years !! This was by far the best experience I have ever had buying a vehicle from new to used. Don't just take my word for it, go see Amy Anderson at Annapolis Land Rover/Jaguar today !!!

Buttercupcake8

Mar 31, 2014

I don't normally write reviews, but this place blew me away! Graeme was the most professional car dealer I have ever dealt with! He made the whole experience fun and enjoyablehow refreshing!! I definitely recommend this dealer especially Graeme..

croberts352

Mar 31, 2014

I generally do not write reviews. I made an exception for this particular dealership, because my experience was overwhelmingly, positive. I highly recommend this dealership. I worked with both Graeme Reeves and Carnell Pinkston. Both were extremely pleasent and easy to work with. Please consider them for your next purchase. You won't regret it!

Travispoulos7

Mar 23, 2014

Everyone was helpful and professional. The negotiation was quick and painless on a vehicle that was already priced very reasonably. I would definitely buy another car from this dealership.

iiroxybabyll

Mar 19, 2014

I had a wonderful experience at Jaguar Landrover of Annapolis. Graeme Reeves was exceptional and very helpful. He took the time to go over every possible feature in the car. A big thanks to the whole Jaguar Landrover of Annapolis team who helped make the deal happen on the spot. You guys are fantastic! Thanks again!

Yahiaoui

Mar 13, 2014

I did purchase an Audi 2009 used from this dealer yesterday , and I will tell you the manager Chris list ,and the sales men graeme reeves was very honest about the car .They did help me to got this car that I really liked ,and they worked very hard to make me happy .I drove the car to Philadelphia ,and I was very pleased with it.Thank you Chris and thank graeme .

Myrashanell

Mar 9, 2014

From the moment we walked through the showroom doors, I could tell our experience was going to be different from other dealerships. Everyone greeted us with a sincere smile, not the required one. Amy made it all about me and my fiance, taking her time, and personalizing every step of the process, with absolutely no pressure. It felt like we were "at home." Every second we were there, we were her priority, no exceptions. Honesty, integrity, professionalism - NOTHING short of the best. And it didn't stop with Amy. The finance staff were just as wonderful. From Mike who started the process to Leo who closed the deal, the level of care and attention from this team was equally impressive. I won't be doing business anywhere else.

nancyjohn

Mar 8, 2014

It was the total experience, everyone was friendly answering all my questions. Frank Elizondo was great he showed us how to program everything in the car. This is our 4th Jag. our 1st at Jaguar Land Rover Annapolis but not our last.

Toulson

Mar 1, 2014

Best New car buying experience do date. Integrity, professialism, a willingness to accommodate and good Ole fashion customer service (with respect) was always visibly on display

HomesBytheBay

Feb 23, 2014

It looks as though this Dealership has experienced a complete turnaround from its previous Owner and Management, and not a moment too soon. I had spoken to many Buyers from the previous dealership structure and none, including my own was good with the exception of our Sales Person Frank Elizondo. The new structure and our new Land Rover purchase was straight to the point, and the staff is far more professional and on-time than the previous. In addition, with the ratings experienced much improvement in the newly designed Land Rover, we are hopeful the issues of the past will be long forgotten with our 2012 Range Rover purchase that had multiple problems. Giving the new dealership a "10" gladly!

amybullock312

Feb 15, 2014

Absolute WORST! Start out great service and sales to get you in the door and sold. I was sold a lemon and they wanted no parts of helping! Had more than 8 loaners in one year! Absolute diasapoinment. First and LAST vehicle from here!! DONE NOT WASTE YOUR TIME OR MONEY!!

rebelcoy

Feb 8, 2014

Carnell was simply awesome. He was friendly, kind, honest and is an incredible asset to this dealership. He was patient with me, had a warm, comforting perspective, and made what at times is a difficult experience (negotiating for a new car) a pleasure. We took a test drive over to my house, he met the entire family, and made us feel like part of his family. He even gave advice to my step son on life's lessons. I have never been so pleased during the process of buying a vehicle. Give that man a raise!-Steve

Donsm99

Jan 9, 2014

This place is a complete joke! I went in to buy an LR2 after being given a good price over the phone and it was all a lie to get me back in the door. They are all about bait and switch and have no respect for the customer. Avoid!!

Jamie Faulring

Jan 2, 2014

I have bought cars online for darn near close to 20 years and never had a dealer so non-accomodating as this place. I found a nice Mercedes convertible that they had online that I wanted to buy. I called the dealership and spoke to a young lady named Amy. Well Amy told me that they had the car and sent me a bunch of pictures of the car. She went as far as telling me the defects the car had. Well I was happy and wanted to buy it. I offered to put a deposit on the car and come and pick it up in 2 days as I was going to have to fly in. "We don't hold cars over the phone" she told me. I told her I don't want her to hold the car, I want to purchase the car.... I even offered to pay for the car in full before I would even fly down there. "NO" she told me that they could pick me up when I flew in but could not hold the car.I asked her why in God's name would I buy an airline ticket, make travel plans and fly down there just to find out that the car is sold. She told me that is their policy, that they don't sell cars over the internet! Yes that's right, ladies and gentlemen, in the year 2013 going into 2014 we might have found a car dealer in the first world that doesn't sell cars over the internet!I asked to speak to her manager, I spoke to the sales manager named "Chris" who told me the same thing that their policy is only to sell the car to a customer that comes in.

Wyland6033

Dec 29, 2013

Our buying experience at Jaguar Land Rover Annapolis was top notch. On the day we traded in our old discovery and bought an LR4, we met almost everyone on staff as they made a point of coming over to say hello and introduce themselves while we waited to sign the paper work. That kind of family atmosphere and quality people is why its worth paying a little more for a Land Rover. Mike Kelley was great to work with on the Maintenance side of the house and Graeme Reeves made our used car buying experience fantastic. We traded in a used discovery and Graeme showed in writing the Kelly Blue Book price which matched exactly what I had found doing my own research. Graeme's past maintenance experience gave him added credibility in our eyes and helped him easily explain some of the important differences and issues we had with the LR Discovery we traded in and the used LR4 we bought. The listed price of the used LR4 was below Kelly Blue book as well. Overall, the staff, and the positive personal interactions we had when buying our LR4 made for a great car buying experience, I highly recommend Jaguar Land Rover Annapolis.

katefulks

Dec 28, 2013

We visited the dealership to purchase a Nissan Titan that was a trade in. Graeme was excellent to work with and made the buying process very easy and enjoyable. We highly recommend him and the dealership!

stevetonya

Oct 26, 2013

Our experience with Land Rover Dealership in Annapolis was great from the time we stepped foot into the front door to the end when we were driving off in our new Range Rover. Michael Benso went through great lengths to make sure our experience was nothing but great. He was very very helpful with everything. I would highly recommend to anyone to stop by Annapolis Land Rover and ask for Michael Benso you will not be sorry!

Annapolis_Mom

Oct 23, 2013

I used to dread taking a car in for service. Not so with this Land Rover dealer. Everyone is so pleasant and respectful, the waiting area is lovely, and issues are taken care of as promptly as possible. Everyone I have encountered has been the consummate professional. The facility is immaculate -- even the service bays! The free off-road experience I recently attended was a blast and my family and I were treated to a wonderful lunch afterward. I have always been treated wonderfully at this dealership - they have made me a Land Rover customer for life!

robwall29

Oct 15, 2013

Great experience overall. I was well taken care of and the level of professionalism and knowledge was superb. Robert Carter and Larry Cash were very helpful in getting me into a beautiful XK. Couldn't be happier!

annapolisdealerrater

Sep 10, 2013

I LOVED OUR TRUCK BUYING EXPERINCE, Graeme was very helpful he took his time, explained all of our new range rover features, and we were sold on the safety feature the range rover displayed on the test track, we had a blast!!! I will tell everyone I know if you are looking for a new range rover go see Graeme and the good people at Annapolis Range Rover. Happy Range Rover Evoque Owners DeWayne and Tanzania Black

jabell

Sep 9, 2013

My overall experience with Amy was excellent. her professional deameanor and knowledge of business is exceptionaal. I really enjoyed the fact that she made demonstrated integrity and the human side of our encounter. I would certainly reccomend JLRA to prospective buyers.Thanks Amy,Rev. Bell

hamiltonjer

Sep 5, 2013

Graeme met us on a previous visit to the JLRA dealership. We are not new to Land Rover ownership owning a Discovery II HSE. When we saw him again at the Range Rover Sport event we were greeted as old friends. We took a test drive and Graeme was extremely knowledgeable about the product line. We began talking about the LR4 models and subsequently bought one the same night. He took us effortlessly through the process more as a guide than a salesman. There were no pressure tactics and we are extremely happy with our purchase He personally saw to a couple of minor problems in a professional and efficient manner. Our thanks to Graeme for making our experience a very pleasant one indeed.

tish24

Aug 30, 2013

I had nothing less than an exceptional visit at this Annapolis location. Robert provided a very complete, yet concise description of each detail about the Range Rover, as well as historical facts and interesting information that I did not previously know. The test drive was complete with an obstacle course to display the vehicle's breathtaking capabilities. The other employees were also very pleasant, including the Receptionist. There was not an underlying sense of dishonesty or greed, and there was no pressure or hassle. I would, without hesitation, recommend this location to anyone who is interested in Jaguar or Land Rover vehicles. -LC

briangoldman10

Aug 19, 2013

My first unscheduled service on my 2010 Jag XF. After my car was delivered we noticed the glove box would not open. Later I also noticed the interior lights were not working. I marked it down to a blown fused and replaced it myself but it blew again with a large pop. I also noticed there was a squeak kind of noise coming from the engine when I first started the car unrelated to the first problem. I called the dealer late Friday and they got me scheduled for first thing Monday morning. I was in an out in less than 30 minutes with a loaner. By late afternoon they called that the car was fixed. They found an short in the interior wire rubbing against a screw that was fixed and replaced the engine belt. I returned to the dealer by 6pm the same day and got my car back. All was fixed under the warranty at no charge.I have never had such fast and customer oriented service out of a car dealership before. Kudos to all the Jag service people especially Ray Hatfield for being so quick attentive. I felt like that my satisfaction was truly important to him. I was in and out so quickly I didn't even have time to sit down before that have my paperwork taken care of and I was out of there. The only drawback was it was so fast I forgot I had wanted to order some touch-up paint for my car. An excuse to come back again.

briangoldman10

Aug 8, 2013

The dealership and especially salesman Graeme Reeves went above and beyond giving me 200% service to make me content with my purchase. All the staff was extremely courteous. I felt pampered. Graeme spared nothing to make me satisfied with my purchase even to go so far as replace the tires, rotors and brakes just because he was not happy with their condition and this was on a certified used vehicle. They gave me a loaner to use while my was being prepared and then personally delivered my car to me so I wouldn't have to drive back to the dealership. This was just superb service beyond all my previous expectations. I am spoiled for life. I can only suppose that the service department will be as excellent as sales when it comes time for service work.

nnekab

Jul 16, 2013

Purchased a vehicle from Graeme who was a fantastic sales guide. His knowledge of the brand based on his experience as a Land Rover technician gave us an increased level of comfort. I would definitely recommend Graeme as well as use him in the future.

jayleer

Jul 3, 2013

The BEST experience my wife and I have EVER had when buying a car. Amy Anderson is the most wonderful sales person ever. Super Recommend!! A great experience.

erweeg

Jun 24, 2013

Graeme, Ben and the rest of the team made my vehicle purchase experience smooth and easy. Thank you for your help. I hope my service will be limited but i hope that Mike Kelley and his crew take excellent care of us as well in the future. thank you again for delivering an awesome vehicle purchasing experience. -Erik

dancingbird

Jun 13, 2013

Amy Anderson was superb to work with. My husband, Eric, has always wanted a Jaguar convertible. He teases me every year during his birthday about getting one, just like on car commericals with the big red bow. Well, Amy made my husband's dream come true on his birthday this year on June 11th. I found the perfect one on the internet site and called Amy on the evening of June 10th to see if it was somehow possible to purchase this as a surprise for Eric on his birthday, for his to have the next day. She was able to somehow make this magically possible, to even include driving the vehicle down to Gaithersburg where I work on the afternoon of June 11th, have me sign all the papers, and then drive away with it in order to have it waiting for Eric in front of our townhouse in Frederick when he came home from work that day. She even gave me a big RED BOW too - just like the commercials and his dreams!!!!! He is still in shock and we love the car. Amy's customer service was BEYOND BELIEF and AMAZING! Thank you, Amy, for all your extra, extra efforts on my behalf. It was beyond my wildest dreams and I did not even think it was possible. It certainly would not have been possible without Amy Anderson!Sheila Nichols, Frederick, Maryland - one HAPPY HAPPY customer!!!!! :-)

rdash

Jun 13, 2013

Very good experience. Frank Elizondo was a pleasure dealing with. We never felt rushed or pressured. Frank is very knowledgeable and helped us pick the right vehicle for our needs.

2ndjag

May 12, 2013

Frank was extremely knowledgeable and helpful with a great low pressure approach. Stayed late to work through all the details. Definitely recommend Frand and the Annapolis Jag Dealership.

aslaught

Apr 22, 2013

We had a great car shopping experience with Sales Guide Graeme Reeves. He was both friendly and very knowledgeable about the product Land Rover. We came into the dealership with little or no knowledge on this vehicle but left with this being a top contender for our next vehicle purchase. It wasn't a question he couldn't answer. He greeted us with courtesy each and every time, even the test drives were a learning experience! But what really sold us was the drive over the rocky obstacle course out front of the Annapolis dealership, this was definitely the icing on the cake. Silly us, we though it was just there for decoration!!!!! Within two weeks of our last visit, we purchased a new Land Rover LR4. Awesome!

CindiAwi

Apr 3, 2013

I own a 2001Jaguar S-Type that I treasure and I always bring it to Annapolis Jaguar for service. Each and every time I visit, I am treated with courtesy and the best customer service by Service Manager, Ray Hatfield. As a Professional Development Manager with AT&T Business Solutions, I know the importance of excellent customer service. Ray is an asset to your team! Cindy L. Parker, a very satisfied customer

carguy4105

Mar 29, 2013

Amy was great!! She took great care of me and my family best car buying experience I have ever had I will go back for another!

FNewman

Mar 17, 2013

It is always a pleasure to visit this dealership. All of the staff are friendly. Frank Elizondo has sold us several cars over the past few years. There are no unpleasant surprises when it is time to wrap up the deal. We bought a gorgeous green Jag on St. Patrick's Day weekend

Careseck

Mar 8, 2013

The customer service was great. Amy went out of her way to help us when we had trouble with our key. Would definitely buy from this dealership again.

Gblosser

Mar 4, 2013

Amy was wonderful! She made the process so easy and was always there to answer questions even during her day off. Thanks so much Amy!

gdd614

Mar 4, 2013

I gave the rating I gave because everyone is knowledgeable and always very helpful.I always recommend this dealership to any and everyone I know. I like the staff and the waiting area is great. (better seating would be nice, those chairs are very uncomfortable) I definitely like coming to Jaguar Land Rover Annapolis. I could go to the one in Hunt Valley but I don't. Thank you

jdeasel

Mar 3, 2013

It doesn't get any better than working with a sales adviser who owns and fully utilizes the product that they sell. Graeme Reeves is that person. I was looking for a stylish, rugged vehicle that had respectable towing capabilities and I began researching the Evoque. Graeme took my wife and I for a test drive on the dealer's demonstration course and it was an experience that I will never forget! The demo course with Graeme is a must do! He kept me updated during the entire ordering process and upon delivery he gave a thorough and very practical introduction to all of the features in our Evoque. Overall, this has been my best new vehicle purchasing experience.

Golfer13

Feb 26, 2013

Friendly, informative service. Very professional and knowledgable staff. Robert stayed around into the evening to explain all the evoque features. Love land rovers' solid construction and style. Not your ordinary SUV.....

Tomy

Feb 17, 2013

Not being familiar with Land Rover and in the market for something new and exciting I stopped at this dealership and was greeted by a wonderful salesman. His name is Robert Carter and I hit the jackpot with him.I told him that I was there to get educated on there product and he delivered with optimism and patience as he new I had a lot of questions. I also told him that I would make multiple trips to see him as my questions and research knowledge increased. He smiled and said come in as often as you like and he would be happy to help in any way with my buying decision. Well I have stopped in multiple times and I'm ready to buy without any pressure at all ( simply amazing ).The dealership is spotless and my first meeting with the manager was very positive. I did not walk away feeling that I was just a number or just another sale.After I make my purchase I will do a follow - up on my service experience even though I'm sure it will be great.It's very hard to come by a dealership these days that you actually leave with a great feeling.I look forward to building a new working relationship with a positive dealership and great salesman at Jaguar Land Rover Annapolis.Tommy Thompson

a1cooker

Feb 17, 2013

I met Graeme at the Washington Auto Show. He stuck his head into the Range Rover Evoque as I was admiring the interior. He immediately pointed out the full moon roof feature that I had not even noticed and from there he started pointing out all the other features of that car. I must say I was impressed with his knowledge and his excitement about that car. I told him what I was looking for, i.e., interior/exterior color, coupe, etc., and he said they had just the one I wanted (coupe) in Annapolis. I drove to Annapolis the following Tuesday night and Graeme took me on the ride of my life over their "off road" course - whew, even though I would never off road, the test demonstrated the stability and safety features of the Evoque. I was sold! Graeme's knowledge of the car, I'm sure, is in part that he was a Master Mechanic with Land Rover in Great Britian and has himself owned 50+ Range Rovers over the years. We came to a fair price for the car and my trade in and I drove my new Evoque Coupe home that very evening and I'm thrilled.

taberfrederick

Feb 17, 2013

We just bought a new LR4 yesterday. Robert carter and Larry cash were wonderful. We have four grown children and have bought over 15 cars in the last 20 years and we have never had such an enjoyable car buying experience as we had in annapolis. It was done quick but thorough and an extremely happy, fun experience. We will be back for sure! A perfect 10!

briannalp12

Feb 9, 2013

Will Tate was a great person to work with. I came in with my father to look at an 08 landrover which was only a mini deal for them but I was treated just as if I was buying a brand new one. My dad pounded the questions on Will and he kept his cool and was very nice which can be hard dealing with my dad. We sat down and discussed some numbers and Will introduced me to Larry he promised me he would give 110% to help me get into this car and that he did. After two days of waiting for a financial institute to approve me I brought my boyfriend back to take a look. We checked it out and I was sure that was the car I wanted. Will and Larry let me take the vehicle home while everything was pending which made my day. The next day my loan was still pending so I expected to take the vehicle back that night but Will was very understanding and let me keep it another night. We came up the next day with check in hand and the next thing I know it is mine. They made the process of buying a car actually enjoyable. One other thing was the headliner of the car had a huge stain on it and there was a big discussion on replacing it. While I was working on getting a loan Will took it to the best detailed he had and they cleaned it spotless. Will was a great guy to work with so if you go to buy a car here you should most definitely ask for him!

Cshampaine

Jan 23, 2013

Best experience in buying a car. Robert took the time with both my husband and I to get us all the information and pricing we needed to make a decision. We got the coolest test drive with him and I was blown away with how much he knew about all makes and models of comparable trucks. We loved how we were treated from the second we walked in to when we drove off the lot. Robert even came in on his day off and stayed late just to test drive with me. I felt like I bought best truck for my lifestyle, taste, and family. Love love love my new truck!

Ldjackson

Jan 14, 2013

AMAZING STAFF... AMAZING PROCESS... AMAZING DEALERSHIP... AMAZING EXPERIENCE HANDS DOWN!!! They are well informed, patient, understanding, fair and will do whatever to satisfy!!! Any concerns that you have will be addressed and I can guarantee that you will leave with a smile. Everytime I visit this dealership, I feel like I'm at home. Guess that explains why I'm always there!

DagoRed360

Jan 13, 2013

We visited Jaguar Land Rover Annapolis in search for a new vehicle for our potentially expanding family. Robert was very friendly and helpful taking the time to listen to our criteria and recommended a vehicle that would fit our needs (the LR4). He addressed our concerns, and showed us every exceptional feature a Land Rover has to offer. The test drive was amazing as their off-road course defiantly shows off what a Land Rover is capable off. I would highly recommend taking an afternoon and visiting Jaguar Land Rover Annapolis even if you haven't been considering a new vehicle, you will be impressed!

beatson

Jan 12, 2013

Purchased the car due to John Dunphy becoming the GM. Period! John sold me 39 MB cars prior to arriving at Annapolis Jaguar RR. Hands down the best GM in the car business. Relationship goes back almost 30 years. John assigned me to Amy Anderson who, like John, is new to the dealership. Amy was terrific. Extremely helpful and knowledgable about the automobile. She is 1 of the very few people in this industry who truly understands the real meaning of the word "service". A wonderful experience. I'll be back for more !!!

hepalmer

Jan 3, 2013

We love our new range rover sport and had a great car buying experience. Carnell made it fun, he listened to what we wanted and needed for our family.... and he delivered! Thank you. : )

mtent

Jan 3, 2013

We were driving by the dealership on the way back from NC to DE and decided to stop in. Ended up buying a new Land Rover and drove off with it within three hours. Nice people to deal with. Fair pricing.

rnewcomer

Dec 31, 2012

Frank Elizondo was very professionel and helpful. Dealership showroom is very nice and inviting. I was able to get the exact vehicle I was looking for and it was delivered to dealership the next day.

william.edward.758737

Dec 30, 2012

Carnell is a very personable and very knowledgable sales person. He made the experience very enjoyable.He took the time to show us a number of different cars and did it without any reluctance

jaytelco

Dec 30, 2012

Mr. Pinkston is an asset to Jaguar Land Rover of Annapolis. My experience with Carnell was very smooth. He is an excellent sale rep. I would recommend this dealship.

JoAnnD

Dec 30, 2012

I absolutely loved working with Carnell Pinkston. He is the most friendliest person, I have ever met, and he was so knowledgeable on all the vehicles, I was interested in. I will definitely send my friends and family to Carnell Pinkston!!! Thanks so much!JoAnn

mgillil949

Dec 29, 2012

Always a pleasure and a positive experience coming to the dealership. Staff knowledgeable and always willing to go the extra mile. Good looking car, he really likes his new Sport!!

SherryFrost

Dec 28, 2012

My experience at Jaguar Land Rover Annapolis was great! Carnell was a great salesman! He was very friendly, welcoming, and helpful with learning about the vehicles. Even though I told him I wasn't buying a vehicle, he was still very eager to help me and made me feel like I wasn't just wasting his time. I would recommend this dealership and Carnell!

4weissguys

Dec 28, 2012

Mike Kelley goes above and beyond to keep my car running and keep me happy. He's the main reason I return to Landrover, excellent service Mike! Thankyou!

kevinharris20

Dec 27, 2012

Mr. Pinkston was very helpful during my search for a vehicle. His customer service was excellent and he put every effort to get me a wonderful deal. I can't recommend a better dealership than Jaguar Land Rover of Annapolis. I hope this information is useful during your search.

jlneal

Dec 20, 2012

I purchased a brand new 2011 Jaguar XJL in December 2011 and have experienced several mechanical challenges with the vehicle. My vehicle has overheated 3 times and has been towed to the dealership 2 times, per the service department the vehicle overheated do to defective engine fans that have been replaced 2 times. My entire electrical system has shut down do to a battery short and several other challenges such as a malfunctioning sunroof etc. I contacted Jaguar of North America to buy the vehicle back and they told me the vehicle is considered safe and reliable according to the warranty standards and per their conversation with David Muse. What I find most interesting is that Jaguar North America and Jaguar of Annapolis are unwilling to provide me with a written letter statement saying the vehicle is safe and reliable.Buyers purchase at your own risk they are very good at passing the buck.

vincenteades

Dec 19, 2012

Carnell has been a great salesperson. He is honest, ethical and willing to get the right answer if he doesn't know it. It's refreshing to work with a professional who enjoys his job. This is the second car I've purchased with Carnell and he has been a pleaseure to work with both times. I highly recommend Carnell if you are looking to buy a Jaguar or Land Rover.

yas

Dec 16, 2012

I had a great buying experience at Land Rover Jaguar of Annapolis. Frank Elizondo was very accommodating and friendly. I would recommend them to anyone who is in the market for a Land Rover or Jaguar vehicle.

jsfagan

Dec 14, 2012

I have known Amy as a salesperson for many years, first with my jewelry purchases and now hopefully with a new car. She was always the most friendly and upbeat saleswoman around and really brought joy to the experience. I highly recommend her for her attention to detail and professional attitude. I hope to have a shiny Land Rover in my future thanks to Amy!

Michael262783

Dec 12, 2012

The Land Rover and Jaguar dealership of Annapolis is of excellence. My experience with them is surpassingly unmatched; I was impressed with their preponderance of vehicles they had to offer. From the moment I walked through their doors I felt welcomed plus I experienced no uncomfortable pressures from the sales team. After I walked in I was swiftly greeted by a salesman named Carnell Pinkston, he was very professional and engrossed in our conversation about what I needed. When he found my vehicle he was omniscient on the options and technology their vehicles offered. I would strongly recommend the Land Rover and Jaguar dealership of Annapolis; I would like to thank Carnell Pinkston and the dealership for their magnanimity.

chris bullock

Dec 11, 2012

Ray is the best service representative that I have ever partnered with -- great advice, service, and open communication. When Ray leaves -- I leave!! Thanks!!Chris

CraigBaf

Dec 1, 2012

Last Saturday I called Jaguar Land Rover Annapolis when I discovered a pre-owned Mercedes Wagon I had been searching for; for quite some time. I live north of Baltimore, so I called to confirm the car was still for sale before I drove to Annapolis for a test drive. Fortunately I connected with Robert Carter who confirmed the availability and helped me with directions. Once I arrived at the dealership Robert immediately made us feel at home and was always checking to make sure we were comfortable. I test drove the car (loved it) and then we worked out the details. They had some final prep work to do with the car and I had to collect some paperwork (the title for my car I was trading in, etc.) so we agreed the delivery would occur a few days later. Robert even offered to drive the car to me on his day off (50+ miles away)!!! He was easy to work with, answered all our questions, and always returned calls quickly.The entire experience was fantastic and I would highly recommend this dealership!!

Jmtrtt

Nov 30, 2012

Mr. Pinkston went above & beyond in finding the right car and making the right deal we were looking for. We have had the pleasure of working with him for the past three years and he has always made himself available to assist us with operational, servicing, and purchasing questions our Jaguars and Range Rovers.He' s truly an asset to the Annapolis dealership.

chesleyellen

Nov 30, 2012

Outstanding dealership with outstanding salesman (Robert Carter), finance director (Larry Cash) and Service manager (Ray Hatfield). Team provides excellent customer service in a professional manner. I have already referred this team to family members and friends who are interested in purchasing Jaguars.

nhfitzhugh

Nov 29, 2012

This is a multiple review for the entire "Family" at Jaquar Land Rover Annapolis.Professional, Customer Friendly, Outstanding Customer Service. The entire operationseems to be comprised of personnel who love what they do, and do what they love.I think it is of the utmost importance that the names of the employees who answer the phones , and greet you at the front desk in the show room, and the service porters be included as these employees are the first point of contact with the business. Our experience with those that were just previously mentioned has beenexemplary as well.

Lsann

Nov 29, 2012

Absolutely an excellent experience. This was the best car dealership I have ever worked with. Robert is a 1st class salesperson and his knowledge and understanding of the product line was beyond impressive. Larry was also excellent to work with as was the sales manager and general manager. I couldn't be happier with my decision. Finally, a car dealership that not only doesn't make me cringe, but I actually enjoy going to!!!

rosiebarnes

Nov 28, 2012

I was originally looking for an affordable used small-sized SUV because I didn't think I'd be able to afford something higher end. After doing an exhausting search, a used BWM X5 3.0 popped up for sale at this dealership. The style seemed more than I was looking for but the price was almost within my range so went in for a test drive and to see what they would give me for my trade in. When you walk in the dealership, it's a bit intimidating if you're used to regular "fast food" dealerships - some very expensive Land Rovers decorated the showroom floor and I wondered if I was a bit out of my league. Fortunately, despite the high-end appearance, I was treated very respectfully by the staff without the expected attitude that one would assume accompanies luxury car dealerships. My sales rep, Graeme, was fabulous. He didn't mince words, try to hide flaws in the used SUV at which I looked and didn't try to make up information if I asked a question that he couldn't answer. In a word, I was floored by the great experience. Not only that but they gave me what I felt was a *very* good offer on my trade in - $2,000 above what other dealers had already offered me and only slightly below KBB. It's clear they are in the business of matching cars to clients and not necessarily "selling cars". They gave me a very fair offer right from the start without going through the drama of coupons, lowballing other dealers, or "talking with my manager to see what we can do".I'm incredibly impressed with Land Rover of Annapolis and would highly recommend anyone go in for at least a test drive - you never know what you're drive away with but it will likely be the best price you can get and completely without the usual slimy used-car experience. They seem to understand that good business practices are what actually bring in business.

owormser

Nov 28, 2012

This won't be lengthy. Graeme is exceptionally professional, best sales person I think I have ever dealt with. Facility is immaculate and lends credence to the quality and excellence or the organization. Price and trade in were fair and precise, no hidden agendas. Thank you for a most pleasant experience. Owen Wormser, Royal Oak, MD

Lstone1512

Nov 28, 2012

Outstanding experience! Very professional and attentive. The dealership had a special day to acquaint us with the potential of our new car. Wow!Just great.

shawnn1982

Nov 28, 2012

Mike Kelley did a great job! I can appreciate that he arranged most of what was needed for my service visit in advance of my arrival allowing me to get in and out pretty quickly. He's always extremely kind and helpful! Thanks Mike.

ashby1663

Nov 27, 2012

From the phone call to set up a service appointment to picking up my washed and clean car after service, I had courteous and helpful attention with suggestions for both my car and myself. Everyone ther was helpful and made me feel special.

BrandyThompson

Nov 27, 2012

As always, Frank is a pleasure to work with. This is the second Land Rover we have purchased and it people like Frank & Mike that made us come back. Thanks for everything!

markbehrle

Nov 21, 2012

Land Rover Annapolis has always treated my wife and I like we're their only clients. Carnell Pinkston is without a doubt the best sales person we have ever dealt with over the years purchasing cars. He's more than a sales representative, he's more a friend. The service managers take the time to understand any issues we may encounter and ensure we are fully satisfied. I'll continue to refer my friends and colleagues to Annapolis Land Rover.

D. Galeone

Nov 18, 2012

Had never driven a RRS before. I wanted to test drive one and see if i liked it. I loved it. Was blown away with this dealership! Can't speak highly enough for Paul, Ben, and Larry. If you are in the market you have to stop by this dealership. Ask Paul to take you on the demo ride!

SONYAT

Nov 16, 2012

IVE BEEN BRINGING MY CAR TO YOUR DEALERSHIP FOR YEARS, AND I AM AMAZED AT SERVICE I RECIEVED. RAY HATFIELD IS THE BEST SERVICE MANAGER EVER!! THANK, AC

gbabcock

Nov 13, 2012

I am a very satisfied used luxury car customer and a huge fan of Jaguar Land Rover Annapolis since 2007. My buying experience with simple and took less than an hour. Every time I'm there for maintenance at least 2 people will know me by name, which is very rare in today's world. Robert, my sales consultant, the best, service advisors, receptionist, cashiers even the guys that wash my car every time always have a smile for you. I own my own business and know the value of great customer service and loyalty. This dealership set a high standard that other dealerships should follow.

davidjag

Nov 13, 2012

My first visit to this dealership. I was very pleased with the service experience. Customer waiting area is very welcoming and staff were helpful and informative.

terrill.seymore

Nov 11, 2012

This was by far the best auto purchasing experience I have ever had. After doing the research, I found the vehicle I wanted at Land Rover Annapolis. I e-mailed them late one evening and had a response the following morning. By early afternoon, I was speaking with Graeme Reeves to arrange for a test drive. That evening, we met and I am now the proud owner of a Range Rover Evoque. Graeme is extremely knowledgeable about the vehicle because he has experience as a technician in addition to being a dealer and an owner.Larry Cash was also helpful in explaining the various maintenance options in addition to some other things that I wanted to add to my new vehicle. Being prior military, he was able to engage in conversation with my fiance who just retired from the Marine Corps after 20 years of service.

brucerudin

Nov 11, 2012

This was the best new car purchase experience that I have ever had. The staff was great, the dealership was beautiful. I highly recommend the store for anyone looking for a new Jaguar!

Barry Scher

Nov 9, 2012

It is always a pleasure to visit the dealership. The staff is very friendly and the show room and waiting reception area is spotless. Plus the waiting area has snacks, newspapers, and clean rest rooms. I love my Jaguar and because the staff and facilities are top notch, I will most likely buy another Jag from the dealership.

bobbi.ebbing

Nov 9, 2012

Great service! Everyone was so helpful. I had such a hard time deciding which vehicle I wanted and they helped me find the perfect one. I love, love, love my Land Rover!

mattj33plaza

Nov 9, 2012

Paul and the entire team at Jaguar Land Rover Annapolis was extremely helpful, informative, and courteous. They took the time to explain all the options, features, and benefits of the car. Their showroom is almost as beautiful as their cars.

petermoran

Nov 9, 2012

My overall experience was great not only because of competative price, but Robert Carter was so knowledgeable about the product that none of my questions went unanswered. His politeness and professionalism went above my expectations.Thanks to the management for hiring people like Robert Carter!

mark young

Nov 9, 2012

Purchasing the perfect vehicle was easy when working with professional personnel with my interest in mind. A total team effort was impressive to experience in purchasing my dream machine.

samgus123

Nov 8, 2012

I purchased a Jaguar from Jaguar and Land Rover of Annapolis. My experience from the sale to the subsequent service visits has been exceptional. Michael Kelley was extremely helpful in putting me in touch with my salesman, Robert Carter. Robert made the purchase a pleasurable experience. Ray Hatfield has always been repsonsive and helpful with any service needs I may have. I plan on purchasing another Jaguar in the future and will definitely be working with this group of people. They make the experience at their dealership a positive, personal one. I would highly recommend this dealership for purchase of a Jaguar or Land Rover.