Used Cars for Sale at Jaguar Land Rover of Naperville in Naperville, IL

abackus

Jul 19, 2016

I was looking for a car to garage in San Jose, Ca. I did not confine my search to the local area, instead I used TrueCar and looked throughout the Continental United States. Why not; if I was going to a local dealership they would not limit themselves to only what they had on the lot. Shipping cars can be pretty inexpensive relative to the price of a Range Rover Sport. I found a few cars that matched my requirements in the US. I submitted my interest to the cars through TrueCar and received a quick response from Land Rover of Naperville. The response was very thorough, honest and positive in response to price. When I called not only did they honor the price on TrueCar but they told me that they just dropped the price $2000 more that morning and it was not updated on TrueCar yet. Very honest and forthcoming. After a little more discussions on the car and an offer to pick me up at the airport and pick up dinner, the car was purchased. I was in Chicago the following morning. They had a driver pick me up from the airport as planned and brought to the dealership. The car looked even better in person. It was nicely detailed and Chris Peterson was there to greet me and spend as much time as possible going over the car. I spent about 3 hours at the dealership and not once did Chris act put out. He was willing to spend as much time as possible with me. I ended up driving the car all the way back to San Jose with my brother just to knock out a couple bucket list items. Chris followed up with me and sent a new key fob that had not arrived when I was there. He also agreed to pay to have the fob programmed at my local dealership. I would highly recommend Land Rover of Naperville for any Land Rover or Jaguar purchases. I have thoroughly enjoyed my purchase.

Jaguar

May 29, 2016

Had a great experience buying my new Jaguar from Chris. He was very up front and open with me through the whole process. This was the best car buying experience I have had. Chris made it quick and painless.

jenn

Apr 5, 2016

I've just purchased my third Land Rover from Chris Peterson at Patrick! He makes it simple, no hassle, bottom line. Always the best car for the best price. The fianance manger Ralph is great too. Thanks for another great experience guys! Love the new Rover sport ;). See ya in 2-3 years!!!

LyndsayR

Mar 17, 2016

My second great experience at Patrick Land Rover in Naperville! I've purchased two SUVs from them because of their great service. Ask for Howard, he's fantastic to work with.

Richgeyer

Mar 2, 2016

Well the salesman I had was nice enough to be able to sell me a Range Rover in between his phone calls and busy morning. I guess I was bothering his schedule .For my experience, this place is all show and no action. They want to hurry and get you out of there because they are too busy doing what? I was the only customer in the showroom, I had to walk over to an office to get help.I regret buying a vehicle from them. I could have gone to Hinsdale or Schaumburg and checked them out , but I thought a luxury car dealership in Naperville would be A1.Fair Oaks Ford has the best customer service before and after the sale.In 3 years I am going to trade this vehicle up for a newer Range Rover and it WILL NOT be from this phony xxx dealership.Don't leave anyone there a voice mail - they do not call back.

JSIL888

Feb 1, 2016

I live downtown Chicago and not far from another Land Rover dealership in Chicago I contacted Patrick Jaguar in Naperville last year for a new Jaguar that was priced the best out there. I was immediately treated with amazing customer service from Christopher Peterson .He treated me like a friend and didn't once try to sell me something I wasn't interested in. Christopher Peterson was great with email and phone follow up and always checked on how the vehicle was doing. That being said I contacted Chris again to see if he can find me a pre driven Range Rover Sport not only did he find me one offsite and purchased it and he made sure it was at the dealer under my time line since I was leaving out of town. I drove out to Chris and he was waiting at the door for me and I was able to purchase the vehicle within 45 mins. There is more than one reason I drove past 3 Rover dealers to get to Chris. By far the best service I have seen in a long time. For sure, I will make another purchase from him. Christopher understands the consumer has a lot of options; no offense but cars and car dealers are interchangeable these days. It's the level of service and a dealer actually treating you like a true customer. This dealership said more thank you's in 45 minutes than most dealers probably say all day. The dealer and Christopher "get it". Go receive a level of service and "value for price" like it was 20 years ago........

Lou

Jan 2, 2016

It was time to get my wife into a new vehicle....was determined to get her a Land Rover....Gary Davis has helped our family over the years with our needs....Gary was very helpful and accomadating in our search for an Evoque....he arrived at the Land Rover dealer to help us with delivery of the new vehicle....the sales team and management over at Land Rover were terrific....could tell the culture was similar .....thanks Lou

ChuckL

Dec 16, 2015

Chris Peterson is very knowledgeable and helpful which made for a great car buying experience! We would definitely recommend Chris and this dealership to anyone interested!

pcirish67

Oct 27, 2015

First off we absolutely love our LR4. This is our second one and they are an unbelievable and capable SUV. Beats anything on the market in my mind.Secondly, The entire team at LandRover in Naperville are great. We have worked with Chris two times buying two different LR4s and he is great. They worked out a fair deal and provided excellent service along the way.

happy rover

Oct 22, 2015

We found the perfect vehicle at Naperville Land Rover Dealer. After filling out online request form, I got phone call from Jack at 9pm in evening and he got a vehicle matching most of our requests. Next day we got the car. Everything works perfect.

chris sperry

Oct 1, 2015

My wife and I came in to test drive a new Evoque. As soon as we got out of our car we were warmly greeted by Jack Gifford. He intently listened to what we were looking for price and option wise. He then proceeded to go grab the perfect car for us, after a short test drive we knew this was the car. Jack and the staff were very efficient in appraising our trade and presenting us with numbers. After a very short and painless negotiating session my wife and I were introduced to Ralph Rzucek in F&I. Ralph did a great job explaining our lease to us and did very little after-market pushing on us. He was respectful of our choice to not purchase any additional add ons, he was very professional. My only very minor gripe was a sales manager never came out and did a turn or introduced him/herself.Overall I would definitely recommend Patrick to anyone in the market for a new LR or Jag.

Bigcarthomas

Sep 15, 2015

This is the way you want to shop for a vehicle. There was no pressure from the salesman. Great customer service from start to finish.

RG

Aug 14, 2015

My wife and I are a two Jaguar family and have owned four Jaguars, three had been purchased at one dealership. I recently decided to purchase a new 2015 Jaguar XF to replace my 2009 XF. Rather than return to the other dealer, I decided to contact Naperville Jaguar and I'm glad I did. Both the salesperson Nancy Castro and the general sales manager Daniel Loose were a pleasure to do business with. There was no sales hype, nor pressure. I received a reasonable trade-in offer, as well as a good price on a new XF.

Landon

Aug 6, 2015

The team at Jaguar Land Rover of Naperville were knowledgeable, easy to work with, and most importantly made sure I found the right car. My initial conversation online was seamlessly transferred to my in person meeting/test drive with Phillip. This experience will definitely make me a repeat customer.Thanks again for all your help,LV

Ash

Aug 4, 2015

Leased a new Jaguar F Type S. Nothing negative to say about the experience. I have to say that among all the dealers I spoke to, this is one of the few places where I didn't feel like the dealer was trying to squeeze as much money out of me as possible. I got a fair deal and I felt very comfortable throughout the buying experience. Top notch dealership.

Rockitcar

Jul 7, 2015

Hats off to James Lee, Steve Miller and more importantly the sales manager Dan for putting together a crack crew that had all the answers and were ready to make a deal come together without fuss or issues on a new F-Type. The car business is really a people business and when you can create a culture that puts the client first and sales and service buy into that philosophy you are on your way to success! That's what these folks deliver!

JerryZ

Jun 12, 2015

I was looking for an F Type Jag. Talked to 1/2 dozen dealers--4 in IL and 2 in WI--and Chris Peterson was hands down the most knowledgable and most excited to talk cats, specs, performance, etc. He's a "car guy" and it shows. Chris and the others there bent over backwards for me, even getting the exact car I wanted from WI and were very fair and straight re price and trade. Ralph in finance was top notch too and didn't beat me into submission with add ons I didn't need. Did buy tire and rim package for a good price and coverage. Highly recommend.

Satisfied guy

May 23, 2015

Nothing negative to say good price on a car I wanted and good people to deal with

Cag of IL

May 3, 2015

Our experience was one of complete frustration. After almost one month of numerous attempts to fix several issues with our new 2015 Range Rover Sport, we ultimately took our vehicle to another Land Rover dealer to rectify the problems that Patrick could not. We felt we were treated with dishonesty and disrespect from ownership on down. The other Land Rover dealership rectified our issues, in entirety, within 48 hours. Needless to say, from our experience, we will never do business with the Patrick Group and would certainly never recommend them to anyone.

drc

Apr 20, 2015

Jaguar Land Rover of Naperville was truly a pleasant experience. Howard was patient, knowledgeable and was a pleasure to work with. The service is incredible and the people are friendly and helpful. I would definitely recommend Jaguar Land Rover of Naperville for your next vehicle purchase.

Nicholas D

Apr 19, 2015

Howard was great! His responsiveness was off the charts. He went above and beyond to make our buying experience enjoyable (especially with two young children in the dealership). We went to numerous dealerships and Howard was the deciding factor.

JE of Wyoming

Apr 14, 2015

Chris is the BEST !!! I live in Wyoming which is over 1100 miles away and when I contacted this dealership over the internet the response was fast, accurate, and to the point! I did all dealing over the phone & through the internet not once was I misled ! Chris presented his prices, his financing options and his knowledge in a very professional manner and for those reasons I flew out to the dealership and drove my new Jaguar home !! I would recommend this Dealership to anyone! Thanks Again Chris ! Jim E in Wyoming

Always Wanted A Jaguar

Apr 14, 2015

I can recommend you talk to Chris Peterson, if you have any interest in Jaguars. On my first of three visits, I really just wanted to look at them and see about prices. I probably appeared like a window shopper, never to return. Chris was totally committed to showing me around and answering all my questions. Because of that welcoming first visit, I returned a week later with more questions. Never did I feel I was wasting Chris' time. Again, he had no idea that I would make a third visit and purchase a Jaguar. Besides friendliness and knowledge about Jaguars, I appreciated Chris' vast store of patience, as I thought about this big decision, and his problem solving skills dealing with my ownership timeframe. Thank you, Chris!

eebrown

Mar 30, 2015

I had a great experience purchasing my Range Rover Sport. Kevin was very helpful and professional and made the transaction very efficient, even on an extremely busy day. I highly recommend this dealership and cannot say enough great things about Kevin.

MRCANNON

Mar 23, 2015

I live in Philadelphia Pa which is 13hrs and 800miles away from this Dealership, and I took that drive all because of the way that Chris handled my phone call, He was very professional, Attentive and most important he took the time to listen and was HONEST. I have been searching for a XJL for 3 months and my local dealership would not even hold a phone conversation with me without trying to get me to come into the dealership, Chris answered all my questions and stayed in contact with me even on my travel down. Once I arrived to the dealership Chris was outside waiting on me, His Customer service skills are the BEST. I would take that drive again all because Chris made it well worth the trip.Customer service is the Key to SUCCESS and Chris has it I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP

Bonga420

Mar 7, 2015

Came here looking for the RR Evoque. We were greeted by Howard who helped show us the new evoque and helped explain its capabilities. Howard was quick to arrange a test drive and demonstrate the vehicle's capability in snow. We were sold. However, we were torn between the Evoque and BMW X4 so we asked Howard for some time to ponder over the decision over coffee. He was very patient and pleasant personality to deal with and sure enough we came back to get the new Evoque! Howard was also very helpful after the sale to walk through the car's systems before we drove off the lot and offered to help anytime if we couldn't figure something out. Overall 5 stars! We are going to be back in a few years for perhaps a larger RR!

car

Feb 12, 2015

I purchased my first Jaguar from this dealrship and worked with Kevin. As a woman you do not always get taken seriously when buying a vehicle. I have often been ignored by the salesperson when buying a car for myself, they always spoke toward my husband. This was not the case at Jaguar Land Rover of Naperville. Kevin was very professional, spoke directly to me and when I went back by myself to purchase the XF he was very helpful and the process when quickly and smoothly. I was a little nervous buying a Jaguar as I have always driven Mercedes. After a few weeks, I can confidently say I am glad I made the change to Jaguar. Kevin has also had excellent follow up since my purchase.

Chris

Jan 21, 2015

I had a great experience with this dealership. I came in wanting to look at an LRat as to compare it to some of the other models I was looking at. After test driving one and seeing one with the options I wanted, I pulled the trigger. There was very little haggling and drove away with the car that afternoon. I never felt any pressure.

Bill

Jan 12, 2015

My Salesman, Chris Peterson was experienced and knowledgeable and ushered me through the car buying process without a hitch. While traveling I stopped into this dealership and test drove the new F-Type. Chris Peterson answered all my questions and I called him upon my return home. I arranged the purchase over the phone. Although there are dealers closer to home, I flew to Naperville to buy my car from this sales person and dealership. I recommend Chris and Patrick Jaguar Land Rover without reservation.

nnamdi65

Nov 10, 2014

I recently bought a used car witrh them. We agreed that i get a title change on the car through the Expedited Title Service. According to the Expedited Title Service in Illiniois, requests submitted by 12 p.m. will be shipped UPS that day or available for pickup that day in the Springfield facility. Requests submitted after 12 p.m. will be shipped UPS the next business day or available for pickup the next business day in the Springfield facility.These guys never followed through their part of the deal. They never gave me reason (s) why they could not do the Expedited Title Service as agreed upon. It was a bad business when they cannot follow through with their own words. I will never trust to do business with them.

negru.lisa

Oct 17, 2014

Great experience, Kevin was very helpful, friendly and professional. I love my new car, low mileage for great price. Highly recommend this dealership. Thank you.

Richard Whitney

Sep 23, 2014

I just purchased a new Evoque! I test drove this car at the Rolex Equestrian show in Kentucky and was very impressed with the craftsmanship and versatility! Kevin Kesick did a fantastic job with the sale and the No Hastle close with paper work was refreshing.

Weallhatethis

Sep 16, 2014

They made the transaction easy and smooth. They were very professional and a pleasure to work with. They offered the obligatory extended warranties and protection packages but it was a soft sell without pressure. I do not typically buy these but others might find these valuable and want it presented to them. I received follow up calls and emails to answer any questions I had with my new vehicle. I had some questions so I was happy for the follow up. The gentleman I worked with was very helpful and knowledgeable. He was available throughout the process to answer my questions. I would highly recommend the dealership to friends and family.

tohmea

Sep 3, 2014

I highly recommend this dealership, I worked with Phillip Merza to buy the 2014 Range Sport. Great salesman, very knowledgeable and very helpful even though I came near closing time. The process was smooth, professional and easy.

ChrisOD

Sep 2, 2014

Spoke with a salesman from this dealership last Wed at which point he says he wants a 3000 dollar " non-refundable" deposit so I told him I am willing to leave a deposit but being that it was a non refunable deposit I'd give you a 1500 dollar deposit because if I lost a 1500 deposit I could sleep at night but a 3000 deposit would really not sit well with me, so as I waited for this particular salesman to respond, who did respond last night saying that my 1500 deposit should be fine and that he'd send me the credit card form this morning but didn't get it to me untill about 20 min ago at which point I try to print it out but apparently he sends me some nonsense form (if you could call it a form) that doesn't print out so I write him back stating that what he sent doesn't print out and that he'd send a new form (wasting more of my time) with a note that said "so I was off on Sat and out of town" ( but was at work on Wed when I originaly spoke with him) AHHHH, I'm done with my rant. Very unhappy cutomer!!!

jackischmidt27

Aug 30, 2014

My purchase we very easy,. Kevin was great and made me feel very confident about my purchase. I was a little nervous about such a big investment but he made me feel real good about the quality of a vehicle I was getting.

dkedrowski

Jul 31, 2014

We worked with Chris Peterson to buy our 2014 Evoque. We came in near the close of business and he stayed for as long as we needed to feel comfortable with the purchase. The entire process was very professional and efficient. We would highly recommend this dealer (and the vehicle) to everyone. Thanks for everything, gentlemen.

gapipo

Jul 23, 2014

I recently purchased a Land Rover LR 2 from Jaguar Land Rover of Naperville and the service was excellent. Kevin was incredibly efficient with the paperwork and super informative regarding all the features pertaining to my purchase. I highly recommend Jaguar Land Rover of Naperville. GC

bomalley9

Jul 20, 2014

I brought my Evoque in for ita first 10,000 mile service. I also requested to have mud flaps installed on the car. When I brought in the car the service adviser knew what I was there for. I waited for the car, and the servie advisor came in and said everything was done. I asked what the amount owed for the part was, and he admitted that he messed up and the flaps were not installed. He advised they would order them and get them in 2-3 days and they would call me and pick up the car and install them. 3 days later, I received a call that they were in, when I asked the scheduler about picking up the car, she said they couldn't do it for a few weeks. I advised I would call back. Then a few days later the service reminder came on. I called and spoke with Christy the Service Manager and advised the situation. She apologized and scheduled a pick up to have the flaps and service light done. On the day of the supposed pick up an hour passed after the arranged time. I called and spoke with the scheduler, and she said nothing was in the system. I asked to speak with Christy, and was advised she was at lunch. Since then I have not heard from anyone from the service department. I advise to bring your car somewhere else, as they are untrustworthy and in my opinion incompetent.

queenbfor3

Jan 18, 2014

First of all, Chris Peterson was incredibly knowledgeable, professional and gave me one heck of a deal. My favorite part of the process was I didn't sit for hours waiting for the paperwork to be finished. I picked my car and was out within an hour. I've never experienced that at any other dealership.. Highly recommend!

RonayeB

Jan 17, 2014

I have been wanting to make this purchase since the car first came out. I love the way Mr. Miller explained the car and its features to me. He arranged for me to take it as a loaner while my Jaguar was being repaired. He followed up with me about my driving experience. Steve is not a pushy salesman. His manner is very friendly, but within boundaries. Knowing that this model did not offer all of the features I wanted and that I was not ready to purchase, he told me to let him know when I was ready. On subsequent visits to the dealership, Steve recognized and greeted me. We were able to joke and he would again state to let him know when I was ready. I appreciated the fact that he did not pressure me to make a purchase. I would give him a 10 as a salesman.

pammy1122

Jan 3, 2014

My first visit and found the service to be excellent. Matt greeted me warmly & was back to me quickly about the service needed for my vehicle. Pleasant waiting room and quick service, the servicing was quickly completed, car washed and I was back to my office in no time. Highly recommend!

nance39

Dec 25, 2013

I went to start my car and it was dead. The Service Dept. was very busy but Tony took time to speak to the tow truck driver four different times to help him get my car out of the garage and over to the dealership. The tow truck driver apparently didn't know what to do. They had it ready for me by the next day. I have never had anything but exceptional service from Patrick Jaguar.

JerryUber

Dec 24, 2013

Brenda Stewart was wonderful, she was very Professional, and went above and beyond all my expectations. She went out of her way to make sure I received Quality Service. I would buy another car from her, and if anyone I know is looking for a car, I'll refer them to her. In fact I gave her Business Card to a lady on staff at the hotel I stayed at. Jack made sure I had a good hotel to stay at, Thanks Jack ! Alex, you have a Great sales staff that go Above and Beyond. Thanks to All of you. And Have a Very Merry Christmas Remember Jesus is the Reason for the Season!!! Thanks again,Jerry Uber

Mikegolden69

Dec 19, 2013

Spectacular customer service and follow up. I appreciate their attentiveness and their follow through. I ordered the car and waited for delivery and the delivere earlier than promised.

DMICHGO

Dec 18, 2013

This is quite possibly the worst experience I have ever had at any dealership, regardless of the brand. On the way home from a 60 mile round trip, I heard a knocking sound from the engine. Once I arrived at home, I decided to have my vehicle, a 2007 Jaguar X-Type towed to this dealership with the hope of preventing any further damage. I called the dealership and made an appointment for 9:30am the next day. I called the dealership first thing in the morning to confirm they had taken my car in and had everything they needed. My service advisor, Matt Herzog assured me they had everything they needed and told me they would call once they had the opportunity to diagnose the car. When 2:30pm in the afternoon came around and I still had not heard anything, I decided to stop by the dealership on my way home from my horse stables to try to get an update. Upon inquiring about my vehicle, I had noticed it had not moved from the parking space it was put in by the towing company the previous evening. Matt claimed he only had one certified Jaguar technician with a high level of experience on the X-type cars and was only comfortable letting him look at and diagnose the car. This technician was tied up on other things but he was still hoping to have the car looked at before the end of the day. Later that day I received a phone call from Matt stating he ran out of daylight and wasn't able to get to my car but would have it looked at first thing in the morning my this X-type expert technician. I had now lost an entire day.When 2:30 in the afternoon the next day (12/12/13) came around and I still had not heard a word about my vehicle, I again called Matt. Once again he explained they still did not have any answers and the specialist had once again been pulled away for other needs. At this time I explained my frustration with having a 9:30 am appointment on Wednesday and we had now been approaching two full days with no answers and no car. I told him I should have been informed the car wouldn't be looked at on my appointment time and if they were that busy, I could have taken the car to another dealership. Matt took a very condescending tone with me and said that wasn't the case and he would let me know something by that evening. About 5:30 pm that same evening, (12/12/13) I finally received the call from Matt to inform me we were dealing with something major deep in the engine but had no definitive answers. The technician basically turned the car on, heard the knock, turned it off and called it a diagnosis. No oil pressure test was performed, the oil was not drained to see if there was metal particulate, no compression test, nothing whatsoever. When I asked what next steps were, all I head was silence and an I dont know what to tell you. When asked if it could be repaired, the reply was that it would cost $1300.00+ to tear down the motor for a full diagnosis at which time if the car was determined to be un-repairable, I would basically have a $1300 bill and a car that was apart. At no time did I get any answers, solutions or even so much as a suggestion as to what to do next. To add insult to injury, I was told there would be a $135.00 charge for the diagnosis which after miscellaneous fees and taxes came out to be $160.71. When including the towing charge, I have now spent $260.00+ and know nothing more than I did when the issue started and I have lost nearly 3 days. I had the car picked up from the Patrick dealership late Friday morning and taken to a very reputable import repair facility for a full diagnosis.To say I have been soured on Jaguar due to this experience is an understatement. As a business owner myself, I would never dream of treating a customer like this. I was never for a minute treated as anything more as a nuisance for hoping to have my 6 year old used car serviced by this dealership. Never once was I given any consideration as a possible future Jaguar buyer, new or used, even though my car was approaching 100,000 miles and I was seriously in the market. Perhaps it was because I looked a bit disheveled when I came into the dealership from my horse stables or maybe it was that this car had little perceived value in the eyes of this service department. Regardless of the reason, I can assure you it wont happen again because I will never give Jaguar another opportunity to win or lose my business.

dpschmidt1

Dec 16, 2013

My overall experience with Patrick Jaguar when getting my 70000 service work was a very good experience. Matt was pleasant and explained thoroughly what needed to be done. He was also helpful in making sure everything that was covered under warranty was charged to Jaguar.

jmanyac

Dec 7, 2013

I phoned Patrick Land Rover prior to confirm if they'd honor the Land Rover deal identified on the website. I has spent a significant amount of time at another Land Rover Dealer the day prior and left in utter disappointment. When I phoned I spoke to Jack and he explained that he had the car I was seeking in stock. I arrived, the car was waiting for my test drive. I was completely ecstatic that Jack had delivered on what he promised over the phone. Shortly after the test drive I was driving away in the vehicle I asked for at a price I was expecting. Jack and the rest of the staff at Patrick Land Rover made my car buying experience quick, painless and gratifying. I'll definitely return for my future purchases! Thank you Jack and Patrick Land Rover!

Rgray4

Nov 19, 2013

Jack Gifford made the decision to purchase easy. No high pressure sales pitch. We really appreciate working with a professional and walked away feeling we received a fair price for a great LR. This was the best experience I have had purchasing a vehicle. You will gain my business in the future. Thanks again

BrianDO

Nov 1, 2013

I was in the market to upgrade my wife's LR3 to an LR4 and I had met Jack on a few previous stops at this dealership. Unknown to him, I saw how he treated other customers that stopped in and thought he would be great to work with. I contacted him by phone and discussed several options and then came in and worked with Daniel to finish things up. I appreciated their help and I would work with both of them again.

SharonLeahy

Oct 30, 2013

Upon entering we were quickly greeted by the used car sales manager. We appreciated the immediate attention without the high pressure. He then introduced us to Phil. We were dealing with a great loss in our family but needed to handle this new car purchase at an unpleasant time. With that being said, they were kind and businesslike with no "car salesman" attitude. We left knowing our car and have received follow up phone calls to see if we needed additional assistance. The entire process was the best experience we have had to date.

Rick

Oct 21, 2013

JACK GIFFORD WAS OUR SALESPERSON , WE TOLD HIM WHAT WE WERE LOOKING FOR , HE FOUND A BEAUTIFUL CAR FOR US. HE WENT OVER EVERYTHING ABOUT THE CAR AND ANY QUESTIONS THAT WE HAD . HE WAS A GREAT SALESMAN . THE DEALERSHIP INSIDE WAS NICE AND PLEASANT , WE ARE VERY HAPPY WITH OUR PURCHASE !

CobraCommander

Oct 8, 2013

Being an avid car enthusiast, when it came time to move to a different level of vehicle that went beyond my 2003 Mustang Cobra, my "boy racer" 2006 Acura RSX and the project cars, I whittled the list down to three contenders. The 2011 Jaguar XKR-175 was the most expensive of the three, but of the many dealerships I've dealt with while making up my mind with other brands, Jaguar people and Patrick in particular really played a key role in making the right decision. Being a younger buyer and looking at six-figure automobiles, the competition had a tendency to just shine me on even if I was looking at the Nissan GTR where I vowed never to buy a Nissan in my lifetime after that experience. Growing up in Chicago, but living half the time in Scottsdale, the Patrick name was always well known. I just pulled it from memory when Scottsdale Jaguar wouldn't work with me on some things and immediately I was taken care of. It was worth it for me to ship the car from Illinois to Arizona if someone treated me right...

jowieg

Sep 30, 2013

My husband and I received excelllent service at this dealership and Steve Miller really stood out as a great salesperson. He was very knowledgeable about the vehicles and had alot of patience with us since we had to bring an overtired, fussy toddler with us. He was very kind in helping our toddler have a nice experience too; he gave him snacks and a toy land rover to match his mommy and daddy's new car. We purchased new LR4 and felt that we were given a great price and had an overall great experience. In addition, our weather mats were given to us complimentary and the dealership was able to provide a better APR than our bank. I would highly recommend this dealership and Steve Miller.

Walphi116

Sep 9, 2013

Why I gave the rating I gave: I've drive from the Hyde Park area of Chicago to have my car serviced with Patrick Land Rover for months now, each time I received nothing less than great customer service. Mr. Tony Portuese and Mr. Matt Herzogg are very attentive and professional. I'm a repeat customer and I recommend this dealer to all who are looking for a respectable-professional customer experience. The front desk and the behind the scenes administrative assistance is just as welcoming and professional.

JustHang

Sep 9, 2013

I was in town Labor Day weekend and decided to stopped by to take a look at a vehicle that they had in stocked. I didn't put too much hope in walking out with a new car that day based on my past experiences with other dealerships while searching for my ideal car. The dealership was busy when I came in, so I approached the front desk and asked for Steve Miller, whom I had communicated with via online. He was working with another customer and asked if it was okay for him to referred me to another agent, Chris Peterson. The whole buying experience was surprisingly smooth. I don't like wasting time going back and forth like most of the other dealerships when it comes to negotiation. Either you accept my offer or not. No BS talks from Chris comparing this to that, or how the dealership does not make money, blah, blah. Nor did I felt like they were scheming me. I purchased my car and had to leave it at the dealership that weekend since I had a rental when I came in town. Chris went out of the way to picked me up the following Monday to pick up my car. Must I mention that the place I was staying at was not 5-10 minutes away. I thought perhaps there might be a chance he would ignored me, or not extend that service since he had already closed the deal, Why bother with me again? I am 100% satisfied with the overall professionalism of Chris, and would highly recommend anyone for their next purchase at this dealership. Heck, I might even fly back just to work with them on my next vehicle!

brahler1

Sep 9, 2013

Service dept did a great job, had a problem over the weekend called an on Monday early and they got me right in and got the vehicle back in service the very same day.Great service and very nice conclusion.Well done to their service crew!

Rodfig

Aug 31, 2013

Great service provided by PJ and Dan. We got the car we wanted for a fair price, and better yet, dealing with friendly folks. Keep up the good work! Highly recommended.

xiyao1987

Aug 7, 2013

Kevin is a very experienced and helpful sales guild, he helped me find the right car I want, and he is very honest on pricing. Love this guy~!!!I will definitely come back for another one.

baxa4

Jul 22, 2013

We "stopped in" just to check out the Land Rovers and ended up trading in a Denali and buying one the same day. We worked with Brenda Stewart; she was great - very knowledgable but not pushy. I am having issues with the blue tooth on the new car, but I stopped in and I am confident that they will take care of it quickly.

edeite

Jun 21, 2013

Quite honestly, it was perfect. I was able to get the car I wanted within a few days. Steve called each day to keep me posted on the progress. He also called several days after the car purchase to make sure I was happy with the car. The last car I had (BMW) the sales person spent a few minutes going over the features of the car. Steve spent much more time and I could tell he was willing to spend more time if necessary.

lokeshkapa

Jun 6, 2013

Kevin helped me get a good deal on a Land rover LR2. He was very cordial and friendly throughout the whole sales process. It was a great experience and would recommend this dealer to my friends..!

PamelaVeal

May 21, 2013

After contacting them via the internet (truecar), Allen and Kevin immediately contacted me and we discussed the type of jaguar I was seeking. Shortly thereafter, they called me and indicated that they had a vehicle available and at an acceptable price. They were extremely professional, attentive and accommodating. I certainly appreciated the fact that they did not exert any type of purchase pressure. I have referred a colleague to them and will do so in the future.

Jameswegman1

May 9, 2013

Patrick Jaguar gets 5 stars for making my purchase of a 2013 Jaguar easy and fast, with a friendly staff, and at a great price. I appreciated getting exactly what I requested without pressure to add options I was not interested in. I would recommend Patrick Jaguar without reservation.

ocallap

Apr 29, 2013

I was looking specifically for a Range Rover Evoque for my wife. I did some preliminary research on-line, but Brenda made the whole experience fantastic. She was extremely professional and knowledgeable and her and the Patrick team made the entire process very positive and seamless. Including following me home to drop my car so I could return to the dealership and drive the Evoque home (it had been detailed and plates put on and paperwork all prepared in the meantime).This all was managed in time to surprise my wife (which worked perfectly). The vehicle itself is phenomenal, and we could not be more satisfied. Many thanks Brenda.

Lhill206

Apr 2, 2013

Denean was great to work with, we actually browsed the shop in December 2012 but were indecisive about our choice, She's the reason we returned!

janswaa

Mar 18, 2013

We have purchased many cars over the years, but undoubtedly, this was the easiest experience - especially considering it was a 2012 Jaguar. Love the car, ease of sale, no haggles, fair price. The salesman, Steve Miller made the sale effortless. Start to finish, we are very pleased with the experience and would definitely come back to the same dealer in the future.

kcarl

Mar 12, 2013

Kevin was easy to work with and we enjoyed the process. He was knowledgeable about the vehicle choices and made sure to guide us to the right option for our family's needs. This is the second time we have purchased a vehicle at Patrick and we would do so again.

Packers04

Feb 26, 2013

I obtained a new '13 Land Rover under a lease plan and entire transaction was via phone and e-mail as I am in FL Every part of the deal worked out great and have received vehicle at its destination and am loving it Kevin has called and gotten our OK on its condition and its arrival HR

kazsloj

Feb 25, 2013

This was the easiest car purchase we have ever been a part of. We never felt pushed into anything. They were Knowledgable, and very efficient with our time. Nice Job.

FaisalMahmood

Jan 16, 2013

Denean was great. She was helpful during the whole purchase process. She called several times after the purchase to make sure everything was okay and checked in to make sure we knew she was available if we ever had any questions!

citgo

Nov 8, 2012

Hello, my name is Mae Campbell. I ordered my 2013 evoque range-rover. I didn't get the interior color that I wanted. But my secondary choice was just as nice. The performance of the car is just EXCELLENT!! I wanted too walk away when I couldn't have the interior color I asked for. But working with Chris Peterson my sales-person made hope come alive. Calls being made all over trying to find the the car of my dreams but no such luck. Having patience got me what I want, I'm very HAPPY with my purchase.I would recommend this vehicle too all who reads this, go out if your in the market of buying a car . This is a must have!!! See: Chris Peterson he is great to work with and aim to PLEASE. Mrs. Campbell

wrazz808

Oct 30, 2012

This is my second purchase from this dealership and once again they have made the purchase a pleasure and not a pain. Everything moved smoothly and I was not stuck at a dealership for an entire day haggling about price and then the rest of the day signing paperwork. The car I wanted was in RI and they had it for me in a day. Great group of guys and Robert is a class act!!

Bhorch

Sep 24, 2012

Overall Kevin was great to work with very reponsive etc. I was disappointed that my Range Rover was out of gas when I left the dealership. You would think it could at least have had 1/2 a tank. Maybe an oversight but does not leave a positive feeling.

Lnowotny

Sep 24, 2012

Everyone involved with the purchase of our 2010 LR2 Land Rover were extremely helpful and knowledgeable. We would definitely recommend this dealership to our friends and family! It was the most pleasant experience we have ever had involving purchasing a vehicle.

Globalcarsgroup

Sep 14, 2012

Liars , Do not advise buy car here. I waited 6 hour answer about the car. We agreed on the price and the conditions and after all this, no one called back, after 6 hours of waiting I called them and they told me that the car is sold. very sloppy and careless attitude towards customers.

angus.g.morrison

Sep 8, 2012

awesome experienceNot pushy, patient and very hel;pfull. I got a great deal on a brilliant carI highly recomend the dealershipif you want a jag you have to go here

cdhender

Aug 20, 2012

Had a great experience dealing with Patrick Land Rover. I went in looking for a used RRS or a new LR4 and Chris Peterson was more than willing to show me both and offer even more options. I never felt he was too pushy or anything like that. Also, he was very knowledgeable. My experience with others at the dealership was excellent as well. I would do business with them again in a heart beat.

tasos1

Aug 19, 2012

Steve was friendly, knowledgeable about the Jaguar model I purchased and a pleasure to work with. The used car that I traded in was appraised quickly, and Patrick gave me the best pricing on it, as well as a very good deal on the new vehicle I purchased.

psulli

Aug 6, 2012

Just purchsed our second Jaguar and Brenda and Alex couldn't have been more helpful. We were never pressured,and arrived at a fair price quickly. We also felt that we received a good price for the car we were trading in. Brenda spent a lot of time with us explaining the many features of our car and how to use them. We've also been very satisfied with the service department over the last 4 years. We highly recommend this dealership.

CarDog19

Jul 27, 2012

I found a 2007 Jaguar XK on Autotrader being sold by Patrick Jaguar. My initial email inquiry was immediately replied to by Brenda Stewart, the Internet Sales Manager. She was able to answer my questions completely and also send some additional pictures since I was not going to be able to view the car in person. Throughout the negotiation process, Brenda was very responsive and willing to work with me on a mutually acceptable sales price. After the sale, Brenda assisted in recommending a transport company to ship the car to me. All in all, Brenda and Patrick Jaguar made the whole process a very enjoyable experience. I would definitely recommend this dealership.

dalcason

Jul 14, 2012

2010 Jaguar XKR appeared as if had never left the showroom floor in 2010. Even had a "new car Smell." Deal went smoothly at a price that was easily agreed upon by both parties. I would certainly buy another vehicle from Patrick Jaguar. Working with Steve and Keven was a pleasure.

dkurschsinski

Jul 10, 2012

Very straightforward purchase process. I was open with Chris that I was serious about purchasing and he and sales management staff were very transparent in the negotiation process.

rcgoetz

Jun 30, 2012

This specific dealership, Patrick Jaguar/Land Rover, always treats me very well (bought two cars and traded in three to date). They have the best pricing that I have seen anywhere and their service/maintenance is trustworthy and reliable. The sales staff and management are very accommodating and put forth a great deal of effort to earn business.Patrick Jaguar/Land Rover staff sells high-end, quality vehicles. They are up front and stand behind their word. Anyone who is unhappy with this dealership is either looking for something for nothing, or is just plain unhappy.Thanks Brenda Stewart, Tony in Service, and the entire Patrick Jaguar/Land Rover staff/management!Robert

lndrv111

Jun 29, 2012

I live 2 blocks from the Orloff Land Rover dealership in Chicago (literally on the same street). I visited Orloff when starting the shopping process for my Range Rover Evoque. I was treated extremely poorly and lied to. I refused to purchase from them and drove 45 minutes to Patrick Land Rover in Naperville. I was immediately greeted and treated with amazing customer service. They treated me like a friend and didn't once try to sell me or push me into something I wasn't interested in. Christopher Peterson was amazing with email and phone communication and always kept me in the loop on where the vehicle was in the production process and when I could expect it to be delivered. He has called me multiple times since picking up the vehicle to check in and make sure everything is running as-expected. I will not only recommend everyone I know to Patrick Land Rover, but will drive 45 minutes every time I need service or maintenance. Incredible customer service like that is hard to find and worth the drive, even though Orloff is in my back yard. If you go to Patrick Land Rover/Jaguar, ask for Christopher Peterson!!!

sailingdetails

Jun 22, 2012

Robert was familiar with the product even though it isn't a Brand he works with everyday... an affiliate Patrick Dealership does... The Volvo that I bought from him was in great condition and priced fairly, we worked through the details and closed the deal... all pretty relaxed and painless. I would recommend working with Robert Yarbrough to my friends.

john robinson

May 30, 2012

The experience was great in all aspects. I came in because the price was better for similar trucks I have seen. Once in the dealership, Chris took care of every question and I will be back if I'm in the market again.

juguar

May 16, 2012

Excellent at reviewing thr alternatives and features of the new car that I was interested in purchasing. Brenda has also been excellent at following up after my purchase to make sure that every thing went well and even offered an "encore Delivery" to review the car to make sure I was satisfied.

tbrue

Apr 18, 2012

stopped in to look at a audi a4 . chris was very knowledgeable about the make and model . I had a lot of questions since had not owned a foregin luxury car before. he was able to answer them and found out 2 he could not. they were able to give me a great deal on my trade and match my credit union interest rate which was very low. the total experience was a pleasure. I will stop in again if I need another car . everyone at the dealership was very freindly, and helpful.

Dhaval Katharotiya

Feb 27, 2012

This Jaguar dealership seems best for service pricing and work reliability around Chicago. Friendly people and takes time to explain and clear every doubt customer has. Matt was helpful to advice me on my vehicle, and explaining everything what i wanted to know. Thank you Matt.

nance39

Feb 2, 2012

I have been a customer of Patrick Jaguar for many years and that is why I went back to purchase a new car. Justin is very knowledgeable and courteous and was very helpful to me in making my decision. I would not hesitate to recommend him to anyone in the market for a new car or to recommend Patrick for their service department.

Daytripperx

Dec 8, 2011

I was happy they were able to locate the 2012 Evoque. Not an easy vehicle to find in my color and the features I wanted. My salesperson Dan Loose was very professional, friendly, patient and experienced. If he can't find the car you're looking for no one can.

mabentprse67

Dec 6, 2011

Mr. Robert Yarbrough was extremely professional, knowledgeable and patient during the purchase of our 2008 750LI BMW. The sales manager and finance person made the purchase process move quickly and painlessly. My wife and I are extremely satisfied and would definitely return to work with Robert and his team at Patrick Jaguar again.Thank you Robert Yarbrough and Patrick Jaguar

rcgoetz

Sep 22, 2011

Robert was professional, courteous and a pleasure to deal with. I am new to this area and the experience and service I received with the entire Patrick Team will keep me coming back. The Jaguar I bought is the greatest car that I have driven; I am sold on the quality, luxury, performance and looks of the Jaguar.Thanks Robert and the entire Patrick Team!

chriwil

Aug 25, 2011

Ernie is hands down the best car salesman I have worked with, and I've purchased 10+ cars in the last 10 years. This dealerships dedication to great service will keep me coming back for a long time, and I would highly recommend it to anyone in the market for a new car.

nance39

Aug 18, 2011

As always, Kristi and the rest of the service team, checked my problem and got me going asap. I know when I take my car in that they will let me know approximately how long it's going to take and they strive to make their goal. I always recommend their service department.

Hughey

Jul 27, 2011

Robert did a great job making me comfortable, wasn't pushy, and demonstrated high level of patience as I took three separate test drives in a single day. Also was comfortable in pointing me in the direction of another dealer to test drive a similar car to get a good comparison. Came in on day off to turn over car and assist in completing paperwork with business office. Am ready to pass on recommendation to other colleagues in our Chicago area offices.

mjm1966

Jul 18, 2011

Overall, a pleasant experience in buying a car. Robert was easy to work with and I felt no pressure during the entire process. Finance folks were great to work with as well.

aearing1

Jul 5, 2011

I recently purchased a used LR3 and from the beginning the sales executive was very friendly, knowledgeable, and respectful. After purchasing the vehicle I found a few minor issues (wear and tear) that I had not noticed during my initial walk around. As I expected from a Land Rover dealer, the sales executive and service manager worked diligently to right the issues ensuring the vehicle ran as good as it looked. The only downside was during the repairs they overlooked one issue and now I have to take it back in. Overall I am satisfied with the staff and hope to continue a positive working relationship.

minniepooper

Jul 5, 2011

Christphor Peterson went out of his way to call me even on weekends to help me with the purchase of my car from another state and get it shipped to me. I arrived perfect and was everything they told me it was, a beautiful car!!

Chris2009

Jul 4, 2011

Admittedly, I can be a demanding customer :) Ben and Kristi of Patrick Land Rover of Naperville ALWAYS address my concerns and go above and beyond to make a trip to the dealer for service (which no one likes) actually a pleasant experience. They always remember you by name and do a great job getting your vehicle looked at as soon as possible. The original reason for the visit was a synthetic oil change and a rear brake job for my 2009 Range Rover Sport. As usual, Ben met me in the garage bay and was ready to make a list of any additional issues/concerns that I had. One issue I did have was that the liftgate struts were sticking and the gate wasn't opening smoothly. Enough said...Ben promptly ordered new ones to replace them. Additionally, while inspecting my truck, Ben noticed that the small plastic lenses that house the lights that illuminate the rear license plate were missing. Ben added those to the list. When I went to the waiting room, a new LR4 was promptly pulled around front for me to use while my truck was being serviced. My vehicle was washed and waiting for me when it was promised. The only painful part was the price !....which really wasn't too bad especially when you stop and remember you're not driving a Kia....its a Land Rover !! :)Chris

vbauer

Jun 27, 2011

Love my new Jaguar XJ. Ernie was able to find me the color I wanted at a good price. Joe was very helpful with the financing.

Boomer69

Jun 24, 2011

My wheel bearing went out on Friday night. I called Saturday morning and they were able to get the car on the rack and fix it within a few hours. They ended up replacing the entire suspension control arm and they performed an inspection of all systems to make sure nothing else needed repair. They contacted the warranty company and took care of all of the paperwork too. They even washed the car inside and out. Great Service!

SRQualls

Jun 13, 2011

Robert was a true proffessional in every aspect. The deal was worked over several days due to the car I chose being at a sister dealer. Robert was pateint in working through some complex personal issues. He provide his time and expertise to insure the deal could be made. Needless to say I was impressed by his customer service and I'm even more please with my new/used vehicle. In the future, I will seek our Robert to help me with any new purchases and I will defeintely refer freinds and family to him as well.

jstenzel

Jun 4, 2011

Overall great experience and a great car. "LR2 Land Rover" Quality of car is excellent. Only thing I would have changed was that once the deal was done I had to wait awhile for all the paper work to get done. Robert has contacted me twice since purchase asking if everthing "ok". One key was missing and he has promished to over night ship it to me. No problems with the overall purchase.

tgotnext

Jun 2, 2011

DANIEL IS THE WORSE SALESMAN OF THE YEAR AND HE SHOULD GET FIRED FOR HIS NONSERVICE. HE AN ANOTHER SALESMAN LITERALLY ARGUED RIGHT IN FRONT OF ME BECAUSE APPARENTLY THE OTHER SALESMAN (A AFRICAN AMERICAN GUY) WANTED TO SELL THE CAR THAT I WAS ABOUT TO PURCHASE TO HIS CLIENT. THEY WERE VERY UNPROFESSIONAL. DANIEL DID NOT HELP ME WHEN I HAD PROBLEMS WITH THE CAR AFTER IT WAS PURCHASED. HE NEVER RETURNED CALLS OR EMAILS. HE LIED ABOUT THE CAR HAVING SATELLITE AND WHEN I ASKED ABOUT AN UPGRADE HE LIED AGAIN AND SAID HE WOULD CALL ME ABOUT IT BUT NEVER DID. WORSE EXPERIENCE OF MY LIFE. I WOULD NEVER GO BACK AND I KNOW A LOT OF PEOPLE CONSIDERING I PLAY PROFESSIONAL BASKETBALL AND I WILL NEVER REFER ANYONE TO THIS DEALERSHIP!!

colleen123

May 16, 2011

I have been coming here for a few years now since I purchased my Jaguar S-type. Although its an older car and not one of the newer Jaguars or Land Rovers they have they always treat me with respect and are willing to help me out. I love that my car is always washed even with a basic oil change. Thanks for the Birthday letter Alex!

Ron hoffman

May 9, 2011

Just purchased a 2011 Land Rover LR2 demo via the Internet. Relied on Chris Peterson for a detailed representation of the vehicle which was shipped with his able assistance and received exactly as described/represented. Purhasing a vehicle on the Internet represents a new paradigm for "car buying" in that reliance on the seller as to representations and integrity take on a whole new dimension. Chris was not only a pleasure to deal with, but an honest and fair negotiator with unbelievable follow through and responsiveness in resolving a couple of minor issues. He made a dealership 1000 miles away seem like buying a vehicle from a trusted uncle.

nance39

May 9, 2011

I have gone to Patrick Jaguar for many years and have always had excellent service. The staff is friendly and helpful, especially Kristi and Ben, whom I deal with most of the time. The car is ready when promised and things are explained in an understanding manner. I have purchased 3 Jaguars over the years from 3 different dealerships and Patrick is definitely the best one around.

libra1976

May 2, 2011

I am overall very pleased with the customer service that we received from this dealership. We worked with Chris Peterson and I would highly recommend him to assist anyone with their vehicle purchase. He was able to work with us on my trade-in and the price of the vehicle we purchased.

LucieMansfield

Apr 29, 2011

I was looking for a specific year of an Infiniti EX35 and was pleased to find one on eBay Motors. Ernie Salinas made doing a long distance internet-based transaction very easy, showing patience with my lack of experience with the purchase process. The car was shipped from Chicago to Dallas in a matter of days. It is running beautifully and is exactly what I wanted.

ajitram

Apr 28, 2011

Ernie was recommended to me by a close friend and he did not disappoint. He was patient and courteous throughout our car buying experience. During the first go around, we could not come to terms on price. Ernie, however, was courteous and respected our decision instead of harassing us to buying right away. Upon further negotiations (next day and beyond), we settled on a price which we think was reasonable & fair.We just hope our car driving experience is as smooth as our car buying experience.

JZwinak

Apr 24, 2011

While my experience with the personnel involved was very good I have some problems with the results of the work. When I arrived home I noticed some looseness in the trim panel on the drivers side door. I did not have time to look into it then but when I returned to look several days later I found that the trim panel was not engaged on the pins that secure it to the door. Since my car was in for a headlight problem I do not know why there should have been any involvement with the trim panel of the drivers side door but I am sure this was not the way I brought the car in.This is why I marked down the quality of work and what lowered the score for overall experience. Otherwise, the service manager and other personnel were very plesant and knowledgeable.

NapervilleFor20Years

Apr 18, 2011

When we first got some very cold weather this past winter (single digits). I began hearing a rather loud rattle noise from the top of the dash. It went away in a 2 to 3 minutes (as soon as the car began to warm up) but was disturbingly loud until then.Late on a Saturday, less than 2 weeks before Christmas, when everyone in the world was frantically busy, I stopped by Patrick Land Rover to make an appointment. Given that it only happened very briefly and only when the car was extremely cold, I didn't expect much "It makes a noise, but it isn't doing it now." I thought I would make an appointment to leave it overnight so it could be checked out - and I wasn't expecting much (what could they do? You had to catch it just as it was starting up on a near zero morning to even hear it).Kristi listened to me carefully and noted that these cars (LR2) generally never have any bad rattles. He then began methodically thumping the car's dash. When he got to the bottom of the dash, there was a faint echo of the noise it had been making. He asked me if that was the sound, and said "that was it." He noted that it was a pretty unpleasant rattle and the he wouldn't like it either. He said that cars do make noises, but not that one. He then asked me if I could spare a half hour - I said sure, and he took the car back into service. It was done in less than a half hour, and I haven't heard the rattle since. Not even when we had subzero temperatures a few weeks later. Kristi said that there was a RF shield fastener that wasn't fully crimped down. Not a functional problem, but capable of making a lot of noise.This was late on a Saturday, just before Christmas - everyone was gracious, patient, polite, and best described as determined to make sure my car was perfect and that I was happy with it. An amazingly great car-repair experience!

Avery.Beard

Apr 4, 2011

I had my car in for the same repair 3 time and was charge two time for the repair. It cost me time and money form work each time I had to bring my car in for repair. I paid over $4,000 for the repair, I feel it should have been repair correctly the first time.Avery Berad

2011landrover

Apr 2, 2011

I used the internet site to ask for info on a new land rover on a thursday. My email was promptly replied to and shortly thereafter Dan called me to dicscuss the car. I was prepared to trade my 2010 for a 2011 if the pricing difference was reasonable. They treated me right on the new car and my trade and I said I'd be in friday. Dan showed me the car. It was blue. I wanted black. I misread the internet ad!!!. They did not have a black one. this was pm on friday. Dan and his manager went to work locating one. I went to the movies. By 8pm that night they had the car, washed and ready to go!!! Great experience

buzenski

Mar 8, 2011

Very Friendly, I pulled in and was out in less than an hour. New battery put in and was on my way. They also checked the car out and found a few things wrong and gave me options on getting it fixed in the future. Will come back soon to have these items taken care of. Thank You....

dwarwick11

Mar 3, 2011

Great experience. My Jag has 117,000 miles and runs great. I want it to continue like that and I feel Patrick Jag will help me greatly. Everyone was friendly, the service was fast, the facility immaculate and they only fixed what had to be fixed, no sudden problems.

yyymjpj

Jan 28, 2011

The service was not that bad. The receptionist could be more friendly. She seemed irritated by customer's and did some sighs. Ben was good in Service however when my car was finished the check engine light was on! I went back to service and Ben was out at lunch. The other service person was not as good as Ben. He brought it to the service people and they couldn't even clear the code or state why it was on. Really!? It felt like they were rushing me out. I had already been there 4 hours for an 1.5 hour job. I could clear the code with no issues on my cheap OBDII scanner! I was disappointed that I was forced to leave with an engine light on due to them not really looking into it. That to me is just unacceptable. Even if they could clear the code, I received no explanation on why the code even showed up or what they did to resolve it! Just terrible. I'm now taking the trip to the Orland dealership for service. It's a shame as I've bought two Jaguars from you.

Mike Lisle

Jan 12, 2011

I saw some negative reviews went I first went to this site, and for the life of me I can't understand why. I have purchased 3 new Jaguars from this dealership over the past several years after buying several BMWs from Patrick BMW, which I regard similarly highly. As a summary, I live in Lincolnwood, but I made/make the journey to Naperville to buy and for service. There are other Jaguar dealerships considerably closer. Similarly, there are other BMW dealerships more attractive geographically than Patrick. In my personal experience none of the other dealerships measure up for integrity and dependability. I have not previously encountered dealerships that go out of their way to earn your business as has been my experience with Patrick. Similarly, in my personal experience their service is first rate.

ade29

Dec 21, 2010

Ernie was incredibly friendly, helpful and cooperative , putting up with all my detailed questions. Everyone in the dealership was friendly from asking if i wanted something to drink to showing me where the bathroom was. Even the finance/warranty department was amazingly low key. The price ws 2-3000 dollars lower than their competitor for a car with more equipment. Will definitely reccomend.

jemcnemar

Nov 11, 2010

Buying experience with Patrick Land Rover Jaguar was exceptional. Will definately look to purchase from dealer again in the future. Was worth the 700 mile drive home. Everyone I met at the dealership was friendly and I was made to feel like I was a very valued customer. Kerry was OUTSTANDING!

rarreola

Oct 27, 2010

It was a very nice experience. Very friendly and supportive staff. They provided me with all the information about the vehicle, pricing, and financing options beforehand. I really appreciate the quality of service. I would recommend this dealer to other people.

Boomer69

Oct 26, 2010

Kerry Cunningham spent considerable time and effort working with us on the acquisition of our Jaguar. His honest and direct approach ensured that our experience with Patrick Jaguar was very positive and the dealership's knowledgeable support staff inspired confidence in our purchasing decisions. We are quite satisfied with our car and, as previous Jaguar owners we are pleased to return to the brands reputation for excellent quality and service. Based on the trust Kerry Cunningham has built with us, we look forward to recommending him to our family and friends.

Barbara Iversen

Oct 19, 2010

Ernie Salinas provided us with trust-worthy & professional service, from our first visit to the dealership through the purchase & beyond. The entire staff at Patrick Land Rover pay great attention to detail & high quality customer service. Every visit, I have received service that says to me, "I am a valued customer." The staff go out of their way to make life easier for the customer, a genuine "can do" attitude. I would highly recommend Patrick Dealership and Ernie to any friend, family member or colleague. Keep up the good work!

shanemikula

Sep 27, 2010

Ernie and the rest of the staff did a great job. They were very responsive. Knowing that i have a very busy schedule they did all of the paperwork prior to my return visit so it was a very smooth process all around. love the vehicle. would certainly recommend both the dealership and ernie personally to friends.

letiwar

Aug 17, 2010

From the minute we walked in, there was an essence of class. The cars spoke for themselves. No one attacked us or did down-your throat sales appraoches. We were very interested in buying - we had already done our research, so we really just needed some guidance. And, we got it from Melissa. She was very helpful and answered all of my questions - twice! We love our new Land Rover and when we need another car, they will definitely get our business again!

omar24

Aug 17, 2010

Overall we had a good experience. Steve was very knowledgeable and gave us advice, which we valued. We test drove our vehicle a couple times without any problem. I would buy another vehicle from this dealership and I would work with Steve again.

Rdela23

Aug 17, 2010

Poor call back response on questions asked. Miscommunication inside the company concerning registration information and waiting almost two months for reimbursements owed. Just found out that the purchase date associated with my vehicle is not the actual purchase date because it was a demo, so I'm out the complimentary first service. I was never informed of that.

Greg French

Aug 17, 2010

Melissa Vidovich was my sales rep. Not pushy answered all of my questions and was able to meet my price.I have visited a lot of dealers and most are over anxious to push the sale. Melissa did not which made my decision easier.I will refer this dealer to friends.GF

cgalloway

Aug 16, 2010

I researched my purchase online and found a great price on a new vehicle. I flew to Chicago to finalize the transaction and was picked up by my salesperson. The Patrick Jaguar staff was extremely friendly and courteous. I wish I lived in the area so they could service my car.

czarinana

Jul 27, 2010

My time spent with Patrick LandRover was absolutely a positive and great one. Each employee, from the finance officer, manager, to the employee who pulled up my new range rover sport, was very friendly and helpful and serviced my every need with great customer service. I love their honesty, yes honesty, and ability to assure me that I was going to get what I want, to which I certainly did. The ease of communicating my needs to them and finding what I was asking for was another plus. Dan Loose, my salesman, was quite friendly took my every need into consideration and with great regard. I will definitly, without a doubt, be shopping for my next car with Patrick Jaguar.

msdiva4

Jul 20, 2010

I purchased a Range Rover and was told the car had been inspected and everything fixed that needed to be. Upon me shipping the car to TX which is where I live, I had to have the car inspected. The FAILED inspection due to the windshield wiper blades being torn; they were actually dry rotted which means they did not check the windshield wipers. I called the dealership to say that the wipers were dry rotted, the car failed inspection and they should pay for the replacement since I was assured everything had been fixed (this was about a $50 charge, which I could have paid and had to pay, but it was the principle of the matter), they refused. I then called the Land Rover customer relations and still got unsatisfactory answers. I even had the other Land Rover place in which I purchased the blades from say "wipers should have been one of the first things checked, its a safety issue!" I will NEVER have anything good to say about The Patrick Dealer Group, Land Rover division in Napeville, IL. I even tried to talk to the President of the Patrick Dealer Group, but was intercepted by his secretary who said she would not let me talk to him. She was rude as well. Not a good experience for me after spending $40K!! I would not recommend this dealership to anyone!! The General Manager thought it was okay to use expletives, which I thought was totally unprofessional. I reported this as well to the Land Rover customer relations; doesn't look like they did anything about it!

gamsy222

Jul 20, 2010

I made an inquiry online before going to the dealer, and was set-up to meet with Kerry Cunningham. He is a fantastic salesman !! And even since my purchase, he has taken several questions from me on his cell after hours, I really appreciate his personal service. I would highly recommend purchasing a vehicle from him.

mickxxiii

Jul 20, 2010

Steve, and the entire Patrick team was a joy to work with. We first visited the dealership a couple of months before our actual purchase, and were very impressed by Steve and the other staff members at Patrick. Having visited almost every dealer within 30 miles of our home, we left knowing where we would purchase our next car. We returned a couple of months later and purchased a car that we absolutely love. There was no pressure at any time, and Steve listened to our needs and desires for our purchase and really worked hard to meet our needs.I recommend Patrick Jaguar (Steve Miller in particular) to everyone who is looking for a vehicle. The entire process was a pleasure. I will return for future vehicle purchases.

hershman

Apr 27, 2010

Upon entering the Patrick Land Rover dealership we were greeted by a very pleasant saleswoman named Melissa who helped us find the exact car we were looking for. She immediately offered us a test drive while the used car manager was evaluating our car.We drove the Range Rover we were interested in and she explained in detail everything about this automobile. We never felt any high-pressured sales pitch, only professionalism and courtesy when it came to making the purchase.We asked about the differences between leasing and buying in terms of price and she answered all the questions we had. Alex, her general manager was extremely professional, again no high pressure sales pitch. After comparing prices with two other dealerships we believe that Patrick provided us with the best price, as well as the best service department to back up our purchase.We are extremely pleased with our new car and feel that the Patrick dealership made it a pleasant experience. We would highly recommend them.

oldguy133

Apr 12, 2010

I came into the dealership looking for information on a new Range Rover. My salesman Daniel Loose showed the new model to me and answered all of my questions. Daniel knew the product very well. He was able to answer all my questions. I told him I was just here to get some info and he didn't try to push me into a sale. He kept in-touch with me and let me know when more Range Rovers were available to look at. I made my decision a few weeks later when my lease was up. I got the 2010 Range Rover HSE.. I am extremely happy with the vehicle and the whole sales process. When it came time to put a deal together Alex Razvi the general manager was very help full. Alex gave me a fair price price. i know because I did shop around. Joe Quaranta was the business manager and was very courteous. Joe explained all the paperwork and gave me time to read the forms. I never felt rushed or pressured. I would refer this dealer to anybody looking for an Land Rover.

Consumer10

Jun 24, 2009

I could not be more disappointed with the service provided. They told me that my 06 Jag with 32,000 miles needed a new rotor, ABS system, master cylinder maybe more cost of $6,000 or more. Not sure it would be covered by warranty or be fixed. I told them to put my car back together I then took it to a small shop who found the problem. It was a screw on the cable for the brake pedal that needed to be turned just 2 times to adjust it. Car works great total for parts ZERO, total for labor, I gave them $150.00 but they asked for $35.00. Prior to this I had taken my car in for an oil change when I took it in AC was working, as I was driving out of the dealership I called to tell them AC wasnt working told to bring it back in two days. They said I must of hit something when parking it happened when I picked it up and hadnt parked the car yet they said they would look in to it its been months and I am still waiting for the service mgr to contact me.

klagioia

Nov 7, 2007

The whole crew was very helpful.(Jerry even went on line to show me how to make service appointments). No one was pushy which was really appreciated. It was hard for me to give up my old car and they treated me kindly.

MarisaM

Oct 11, 2007

This was the best car buying expirience I have ever expirienced. land Rover of Naperville truly was after my best interest and they are a model of what a Car Dealership should be. The setting is freindly and their product knowledge was excellent. I would recommend them to anyone one I know. Class Operation!!Bill McFadden