Used Cars for Sale at Jay Wolfe Toyota of West County in Ballwin, MO

Karen02

Sep 23, 2016

Great. Service was easy to navigate and the people were very helpful and friendly. Waiting room was very comfortable and I enjoyed the bistro very much.

frankanorris

Sep 23, 2016

Staff was quick to get my vehicle processed at the start and during the wait I was very well taken care of in the Bistro.

gjsandifer1964

Sep 23, 2016

Took my 2016 Toyota corolla in for and oil change and the cars 10,000 mile check up. The dealership, performed the oil change and let me know it was time for a tire rotation and did that. They also topped off all the fluids and washed the car. Pretty nice service,

Lyen

Sep 23, 2016

Sales person was very diligent, patient and sincere. His service did not end when the deal was done. Instead he helped us to order the extra car mats (put them into the car as well). The Business Manager is a humorous and detail oriented person.

jim christman

Sep 22, 2016

The experience was very favorable. Bill Bennett was very helpful, and professional and courteous.The time frame was very good. It was a great experience

extraordinary

Sep 22, 2016

We bought a van today. It was our first visit at this place.Sales person and financial manager were very sincere and explained well about the products.We know that we will love our car and their future services.Kwi and Emily

Brainlift

Sep 22, 2016

Your waiting area is the best!! I am a well trained and experienced massage therapist and I love your massage chairs!! Most do not impress me. I always feel cared for and hope I can trade my car at your dealership in a few years.

Doocho

Sep 22, 2016

Great place to buy a new car and loved the bistro. This is the second car I have bought here and will buy again in the future.

max Koontz

Sep 22, 2016

did what i needed in a reasonable amount of time. the staff was very friendly and the waiting area was very clean and friendly. i would recommend them for service.

HJP

Sep 22, 2016

LOVE THE CAR; INTERACTION WITH MAURICE BEMBRY WAS GREAT, AND DEALING WITH DAVID DIEBOLD WAS VERY PLEASANT. NO COMPLAINTS, HIGHLY RECOMMEND JAY WOLFE TOYOTA!THIS WAS MY SECOND CAR PURCHASE HERE.

Bill

Sep 22, 2016

Service was in response to issues identified at last regular service interval. After setting up appointment, it was determined that work would take the better part of day. The service department provided me with a loaner. The work was completed and we picked up car in afternoon. Work was well done.

Craigs

Sep 22, 2016

Service was timely and friendly. The car was inspected, anything needing attention was brought to my attention and information given so I could make an informed decision.

jmc423

Sep 17, 2016

The purchased a 2016 Highlander. Love the vehicle and service I got from Mike Nazime at Jay Wolfe. Very helpful, informed and not overbearing. It was a relax and no pressure environment for a big decision.

bluesfan219

Sep 16, 2016

Brought car in for scheduled maintenance and Andrew Duncan took care of me. He was extremely helpful and went the extra step to let me know what was coming up in the near future.

Billkincaid

Sep 15, 2016

Nice open showroom, waiting area with a little complimentary cafe menu, and some short term extra warranties thrown in. The car is great and is getting over 60 mpg.

Kmoore

Sep 15, 2016

Karen was absolutely great throughout the entire process. Very patient and stayed late with me and my family to lock deal down. She was very knowledgeable about the car she was selling.

Laurie

Sep 15, 2016

Very professional! I work in customer service and it is so important! They are very good! Pam makes me feel like she takes her job very seriously! Thanks pam

Steiner1223

Sep 15, 2016

Danny took care of all my needs. Couldn't be happier. My car continues to look fantastic. Danny and Scott aRe always so helpful. Thanks!

Keithy1972

Sep 10, 2016

I worked with sales representative Matt Carroll. He worked quickly. He processed the required documents quickly. He and I struck it off well. The process felt like a running a car. Every section of it ran well. I did have to return to have a spot removed from the rear passenger floor. The service team cleaned it well. Matt made sure I was cared for. I will keep this car for a long period of time. If I have any problems with it, I think Jay Wolfe Toyota will provide great service.

Matt&T

Sep 9, 2016

Attentive sales person, Mark Pardee, listened to our needs and desires and found us the perfect fit! A 2017 Camry that had what we needed and within our budget!

Auto Family

Sep 9, 2016

The car was washed but I feel should have been more thoroughly washed and vacuumed too. It's nice to get your car washed complimentary when it's done well too.

Mandy Berg

Sep 7, 2016

Excellent dealership. Very friendly and Joe is a great salesman. Highly recommend!

Ballwin

Sep 7, 2016

I like that the service comes with the car, and the bistro is great. The woman that runs the bistro does a great job. The online registration for the appointment worked well.

Van Moore

Sep 7, 2016

From the second I sent over my employee discount survey to scout for authorized dealerships, I received a call from Grace. She was very quick and informative to capture my attention and interest as to why I should give JW a try (I had plans to go to another dealership that same day). When I arrived I was greeted by Maurice, whom was readily available to assist. We wasted no time and narrowed down my new car. I was hoping to drive away with my car that night but it did not work out that way due to my own credit issues. Maurice never left my sight, he kept me abreast and assured me that everything will work out - in my case it did. This is where Rob and Tyler came into play. I didn't witness their hard work but I know my situation, and being in the industry at one point, I know it took some creative thinking and lots of persuasion in the finance area to make my deal go through the way I needed to go through. And this team did it - simple as that! I HAVE been recommending Jay Wolfe to all my family and friends and will continue to do so. Besides the service, the deal on the car itself was a bargain (love the complimentary service package - hands down the best). I have bought many cars in the past, I can honestly say I have no buyer's remorse on my new purchase.

Mrs Patrick Dulatt

Sep 5, 2016

Service tech advised me service on car would be completed in 90 minutes and it was!! Very pleased that I was able to get car serviced and to get on with my plans for the day. Thank you.

Linda W.

Sep 5, 2016

The moment I opened the door I was greeted by several very friendly people. The showroom was a large open area, well lit, and full of great looking vehicles. I had made an appointment online to look at a particular car, and was introduced to a pleasant woman who said she would find someone to take care of me. After test driving the vehicle, I had several questions about the car. Before the salesperson went looking for answers, he directed me to a full service bistro in the back of the building where I could wait and enjoy anything from the menu for FREE! It was a relaxing environment, and the eventual sales experience was equally enjoyable with no ounce of the pressure I was anticipating. I look forward to a long lasting relationship with Jay Wolfe's dealership and the people there.

Davidson432

Sep 4, 2016

The salesperson worked for quite a while with me to help get the best deal for this transaction. Amanda was very helpful along with the sales person. All in all I am very pleased with the assistance I received. Mike W was the sales person who worked with me.

12345bc

Sep 4, 2016

Great experience overall. I came in for an oil change and found out that my water pump needed to be replaced. It was replaced but there was a minor leak. Andrew took complete care of the situation and made the entire experience great.

Hughlander6

Sep 3, 2016

Jay Wolfe Toyota service center provides excellent service ensuring that customers are well accommodated and comfortable while waiting. I love bringing my car in for service.

retiree123

Sep 3, 2016

My request was handled promptly and courteously with the consultant keeping me abreast of the work as it was proceeding. Similarly in the waiting area--most professional in making the stay enjoyable. Thanks to all!

Happy Customer

Sep 3, 2016

Eric Poe was our salesperson. His sincerity and genuine personality appealed to us as buyers. We felt like Eric listened to us and understood our particular needs.

napqueen54

Sep 3, 2016

Unable to get in for airbag inflator repair for three months because the responsible service personnel had left and no one took over to contact me. Initial call in June and told part not available and I would be called when available. Called back in July as I had not received a call. Once again told part was still not available and I would receive a call when available. Received a postcard from Toyota recognizing that my car had not been repaired and to call them to discuss. The representative from Toyota that I spoke with contacted Jay Wolfe while putting me on hold. Then Matt from Jay Wolfe came on the line and apologized, explaining that the individual that had originally handled my call was no longer with them. So, basically, the ball was dropped and I was left out in the cold. Matt did get my car scheduled for the next week. The service dept. handled the repair quickly and I received a call that the car was finished. Picked up the car and later that day received a call from the service dept. that my part was in and did I want to schedule an appt. I explained that the repair had already been completed and the car had been picked up! What confusion there must be in the service dept.

auburngirl

Sep 2, 2016

I took my 2010 Prius in for a 120,000 mile service. Andrew met me promptly at 7:00, explained the service process, and got the work started. I was greeted by Michelle as soon as I entered the very nice customer lounge, and when she saw me looking at cars in the showroom, she asked if she could find someone to help me. (It was early, so the sales folks were not in yet.) Michelle introduced me to Amanda, and we had a conversation about customer incentives and programs. Then Amanda introduced me to Sal who showed me about a 2016 Prius. Not only did I receive excellent service for my car - I ended up buying a new Prius! The Jay Wolfe employees I encountered were very focused on meeting my needs.

Deb41069

Sep 2, 2016

Chad was the service advisor that I was assigned to however it was Josh who got me registered. He noticed I was standing waiting while Chad was flu bling with paperwork and then placed a call. I understand if your busy but would have appreciated a quick acknowledgement and I'll be right with you. There is no way he did not see me standing in front of his desk. Josh noticed and immediately got me registered. After I was settled in the Jay Wolf Bristo Chad did pop in and apologized for his actions. Which I did appreciate. I would recommend this dealership to everyone I know. A very nice experience.

Jeff

Aug 31, 2016

Mark always does a nice job explaining service needs and getting me out in time. I am on a tight schedule and Jay Wolf Toyota is a great experience.

071181

Aug 29, 2016

Michael Clendenna (spelling???) was outstanding. I asked to have the wear on my tires assessed and for a bid for 4 new tires. He was very responsive in doing both and called me a couple of hours later with all the details. He was very professional, courteous and responsive to my questions and needs.

Rick77Bier

Aug 29, 2016

My most recent visit was consistent with all past visits since I purchased my car two years ago. Fast and friendly service. No problems and all normal servicing visits went smoothly.

big game

Aug 29, 2016

Taking my car for service at Jay Wolf is a relaxing positive experience. Timely and accurate assessment of needs then consciousness work is thoughtfully done.

DisasterReliefWorker

Aug 29, 2016

Appreciate the time spent hammering out all the details. Also appreciate the good price you gave me for my trade-in vehicle. Work well done.Thank you very much.

Cranchel64

Aug 28, 2016

My car failed the oil consumption test and I got the engine work done. I got off the wait list 2 months before they said I would. George did a great job. It runs like a dream. As always Mark was great to work with.

hamso

Aug 26, 2016

Michael Law was very helpful and the price that I paid for a tire rotation cannot be beat any place in town. The bistro was an excellent place to wait for my car to be services.

Ginurse

Aug 25, 2016

Called late afternoon with complaint of flashing warning lights and sluggish start. Representative had me come right in, had courtesy car ready for me, and phoned me with update next day. Repairs completed that day and I picked up car after work. Service rep was really friendly,efficient. And very smart! I had to return the next day with minor problem which was fixed quickly.

Anjali Mehta

Aug 25, 2016

Friendly service, 2-way ride to work was very convenient, applied coupon to save money. Provided timely updates for the status of the vehicle & the ride.

Barb

Aug 25, 2016

I was taken on time for my appointment and my service was completed before the promised time. The waiting area was very comfortable and clean. My service advisor was thorough and personable.

Wplfmanxyz

Aug 24, 2016

Andrew is always great to deal with. We had a 55K mile checkup on our 2013 Venza which we purchased from Wolfe Toyota. Thank you very much.

Ryan

Aug 24, 2016

Great customer service and put my wife in a rental while the service took 6 hours to complete. It was quick and painless and upon pick my car looked amazing.

Hwsteen3

Aug 24, 2016

The people at Jay Wolfe Toyota are very dedicated and knowledgeable. They perform an outstanding job. I would recommend them to anyone have a car serviced on or to buy a vehicle.

Pauliebleaker

Aug 23, 2016

Needed an oil change for my wifes car. Didn't want to waste an hour at the dealership. Then massage chair and cookies. Can't wait til next time!

jketola

Aug 23, 2016

Bill Bennett did a wonderful job of managing our recent service visit. He is both personable and professional, and very thorough.Jay Wolfe Toyota Service is the best!

Redcars4us

Aug 23, 2016

Focus on the customer during every step of the process. Really appreciated having The Bistro for lunch, snack or latte. Robert spent lots of time going over car features before we drove away. Tyler made options for extended service clear and signing easy.

DC

Aug 23, 2016

Another excellent service appointment. Other dealers should take a lesson from Jay Wolfe Toyota and Pam Oakes. Nothing but the best!!!! Will definitely continue to have my vehicle serviced here.

JD

Aug 23, 2016

My experience at Jay Wolfe was great. I was greeted and waited on promptly. The oil change was completed within the time they said it would take. When I returned to pick up the truck I was again waited on immediately. Very pleasant experience.

m232964

Aug 23, 2016

We used the TRUECar service via Consumer Reports to shop for our new car. Casie Gish (Jay Wolfe Internet Sales) e-mailed AND called us immediately after we requested dealership pricing. At the dealership, Joseph Nichols (Product Specialist) took care of us the moment we walked into the door, and he made it an extremely pleasant experience! If he didn't have answers to our questions, he obtained them. In addition, Joseph was very accommodating to our busy schedules as well as to our particular new car needs, and he never pressured us into our decisions. Casie and Joseph made our new car experience very pleasant for us.

Prairie_Schooner

Aug 23, 2016

Service was efficient, timely, thorough and pleasant. Customer lounge was its usual comfortable experience. Vehicle was returned in short order complete with complementary wash. Overall experience is what I have come to expect.

Vkerchner_chef

Aug 22, 2016

I came in for just an oil change and ended up needing a few other things they did for little cost to me. Chad was nice & easy to work with. I will definitely be back & ask for him.

faceguy

Aug 22, 2016

good deal. waiting took too long. I would return for future car purchase.Mark was very good to work with. dealershIP is nice. really like the charging stations......see comment that visit took too long.

ruthann

Aug 22, 2016

Usual 6 month service which included oil change, tire rotation.The waiting area is comfortable and the selection of coffeeCar was done in a reasonable time frame and washed, which is important after service.The stall is friendly and helpful.

robbie

Aug 22, 2016

ERIC POE ROCKS!! He listens which is very important, he is very understanding to my needs. He knew money was my major issue and he addressed that perfectly.

PJB

Aug 22, 2016

Did not have an appointment and Danny made sure I was taken care of that day. I really appreciate the professionalism the service center coffee and food area were great...and the staff was friendly and customer service oriented!! Job Well Done!!

musa yasin

Aug 20, 2016

Great place ... Good people .... The best service place I been to .

Biancamia84

Aug 20, 2016

I recently bought my Toyota Highlander at Jay Wolfe. My salesman Sal was the most kind and accommodating car salesman I've ever dealt with. When I went to get my car serviced everyone was very friendly and helpful. The customer waiting lounge is comfortable and inviting. Complimentary coffee and snacks while you wait. Good service and even a car wash. Very pleased! Thank you!

Mrendine

Aug 20, 2016

Excellent service . Always get taken care of in a timely manner. Mark does a great job for us . We own 4 Toyotas we bought them all from jay Wolfe

gary n

Aug 19, 2016

I arrived at the dealership to pick up my Sequoia after they had closed for the day. I hadn't factored in dealership hours. Mark Hurtt was working late, and responded to my knock on the window. He let me in, checked me out, and sent me on my way. What a way to show that the customer is the focus of J Wolf Toyota.

Clayton

Aug 19, 2016

Routine maintenance visit, all went well with that, and the new bistro tables in the waiting area with plenty of electrical outlets are great. Very busy that day, but good customer service from the waiting areas kept folks very happy. You've turned a visit to the Service Department into something not to dread!

Cbrink

Aug 19, 2016

Our back tail light assembly was broken in a parking lot. I stopped in without appointment to get an estimate to replace it. Jay Wolff Toyota had one in stock AND said they could replace it while I waited! Thanks & great service!

actionfast

Aug 19, 2016

I can honestly say that this was the most pleasant car buying experience I have ever had, in my 40+ years of buying. Very, very nice.

teamfricke

Aug 18, 2016

I've always been extremely pleased with their services center. Great people doing great work and the waiting area and services provide are top class.

this is dumb

Aug 18, 2016

Josh did a great job replacing Branden...will miss Branden's attention to detail, nice, got work done quickly, always did the inside of my car too!Josh will text me when parts are here...amazing personal service!

pheel1

Aug 17, 2016

While I waited for my service, I enjoyed the awesome massage chair. I also had lunch at the Jay's Bistro, which was very good. When I picked up my car it had been run through the car wash. This saved me the time of getting the car washed on my own, and picking up lunch.

Gerryinforservice

Aug 17, 2016

Free food and coffee on top of the massage is really unbelievable. My one hour wait was the fastest one hour wait compared to any other dealer's service. I'll be back and will look at a Toyota for my next car.

Carolch

Aug 16, 2016

As usual very efficient and friendly service. Professional staff listened to my needs and met them in a timely manner. While I dropped off and picked up my car and do think the waiting area is first class.

Satisfied Customer

Aug 16, 2016

I have never had a bad service (or sales!) experience at Jay Wolfe. The response to my concerns and requests always exceeds expectations. The service team is tops.

MC

Aug 16, 2016

The service quality are good, I reduce 1 star because below:In the Toyota Manual, I need change oil every 6 months since my car are freqency short distance travel, but they said I need not change oil.The second problem is I ask get a maintenance report, they tell me the computer have problem, will send me a report by email in later, but I receive nothing.

nursemeister

Aug 16, 2016

Eric Poe was great! I came in following a car accident and wasn't pressured into buying a car! I had two kids with me that were entertained in the kids room and had a great time buying a car with me. I'm very satisfied with my purchase, Eric took a lot of time helping me learn about all the features of the Sienna. I felt comfortable asking questions. Eric was friendly and efficient.

RadRussian

Aug 15, 2016

Great, Mark Hurtt is great. Really nice, great attitude, remembers you, and really tries to get what you want done very quickly. The lobby is nice too.

wayner

Aug 12, 2016

I have always been happy with the service dept at Jay Wolfe, it plays a big part in my decision to by my new cars at this dealership. I have worked with several of the advisor, they have all been great for me..I usually work with Mark Hurtt...he always take great care of me even when I'm tight for time, he makes it happen. Great crew a great asset to the dealership

carguyjay71

Aug 12, 2016

Although we arrived a few minutes late, our car was processed immediately and was ready for us ahead of schedule.we were very satisfied..........excellent service.

kyleigh50

Aug 12, 2016

This our first Toyota and our first visit for service. We love our Camry and the first visit went very well. We will be back.

Violet Hills

Aug 12, 2016

We are old and sometimes people discount old people. We were treated so good there, and we were lucky to have Jason. He treated us with respect and was very knowledgeable about the car. I was dreading the buying process, but he made it an enjoyable experience. We ate lunch there before we left and found that so enjoyable also. We traveled a long way to buy from this dealership, and wold do it again. I just can't say enough about our salesman

Courage17

Aug 12, 2016

The staff took great care of my car! It was delivered when promised and I was kept up-to-date on the progress of the work.

steven bender

Aug 11, 2016

Our Appt. time was honored. Courtesy when we arrived and answered all our questions. The waiting area is A+. New addition: Massage Chairs that are first class. Snacks and TV are available for those who want them.We were told it would take one hour for our service and it was ready in 45 minutes. And we drove off in our freshly free washed car.

HappyNewCarOwner

Aug 11, 2016

Just had a 10,000 mile service on my 2015 Corolla (which Jay Wolfe Toyota provides free of charge, by the way). I am completely satisfied with the results and convenience.

Michael Barton

Aug 9, 2016

Brought my 2015 Highlander for 30k service. Spoke to Chad about dropping vehicle off on Friday evening and picking up Saturday morning because we had a wedding to attend in the afternoon. Got a call at 9:30 am and car was done. Great service and the Chad was very helpful.

PolishPower

Aug 9, 2016

A great service department. They do what they say and in the timeframe they commit to. Everybody is friendly and listen to the customers needs.

ann0703

Aug 9, 2016

Came in on Saturday, August 6, to look into leasing a new RAV4 after I was told on Friday that my 2004 RAV4 was going to need $2200 in repairs. Mark Hurtt in Service recommended I see Mike Wania in Sales. Mike went above and beyond in helping me through the process. Bill Stringer in Finance was very helpful and professional in explaining all my options. I highly recommend Jay Wolfe.

Kathleen528

Aug 9, 2016

Eric was wonderful to work with, easy to talk to, and worked with me (not against me) to make the sale happen. We are so happy with the experience, and love our 2016 Toyota Highlander!

DAN

Aug 8, 2016

Went in a little late for my 20,000 service on my 2014 camry. I intended to wait and was told by a Service Adviser, Micheal Clavenna that they were very busy, but it may take 1-1/2 hour wait, ok, fine, I settled in for the long wait in the very nice lounge, had some coffee and a toasted bagel, which were both great, a little later a couple cookies, then - surprise! My car was done, in just under an hour! I was so impressed with the service and so thankful to not have to wait the full 1 -1/2 hour. Very professional and job well done to the entire service crew. It was a great experience over all.

Ann Ross

Aug 8, 2016

Maintenance light was on, so the dealer changed the oil and checked over the car. Got a quick wet car wash too, and the only washes that car gets are rainy days. Got a yummy smoothie in the waiting room.

Scott Kelly

Aug 8, 2016

Moving our son to Georgia when 185,000 mile 2001 Toyota Tacoma pulling U-Haul trailer lost power. Understanding and empathetic Service Director Scot Dickherber confirmed he could work it in and to tow it to him. Friendly professional Service Advisor Mark Hurtt advised us and led us to totally awesome mechanics' service who found we had a loose wire in the ignitor box. They reattached it without even a wiring harness and had us back on the road in less than an hour for less than $100! I thought it would be a fuel pump or a throttle body sensor or something major! Oh, and Mark, Scott, and our host Johnnie Andrawos (Managing Partner) treated us to lunch for 4 at their in-house Bistro where chicken panninni was delicious NOT TO MENTION the awesome air massage chairs! Never seen anything like it. We may drive over from Kansas City just to buy a car or for service!!!!!!!

KSD

Aug 8, 2016

Appreciated Brandon listening to me and getting my software updated. Things are running much quicker n more efficiently. It felt good to come out of there as though I meant something to them.

1955IC grad

Aug 7, 2016

I needed a STATE INSPECTION TO GT MY STATE LICENCE AND THEY DID IT RIGHT AWAY..They seemed to have all the car infomration they needed to do the job.

Happy Prius owner

Aug 6, 2016

As usual, another perfect experience at Jay Wolfe. I could not be happier with the service and professionalism at this dealer. Plan to be a lifer.

Bella's Grandpts.

Aug 5, 2016

After having several Toyotas this dealership stands out in terms of providing 4 years of routine maintenance and the amenities in the waiting area/ bistro.

Mitch Rapp

Aug 5, 2016

This is our first experience with this dealership and our first Toyota purchase. Beautiful facility, friendly and courteous employees and no nonsense sales process. Worked with the Costco program for the pricing and was very pleased with the end result. I needed to have a mobility accessory added and they assisted me through the entire process. This time we purchased a new car for a good price and are looking forward to having it serviced here when the time comes.

drissell,ruth84

Aug 5, 2016

Having to wait to have a car serviced can be a time you would rather be doing something else - but I found the time I had to wait at Jay Wolfe's to be a pleasant experience! By the time I enjoyed a cup of coffee and delicious cookie while I read my paper in their comfortable waiting room - they informed me that my car was "good to go"! I didn't mind the time spent there at all! I was also pleasantly surprised to find I had a clean car to drive home!

Lpearson23

Aug 5, 2016

Accommodating, believe in the workmanship of the mechanics. I expect the car to be fixed and fixed correctly the first time. I expect a throughout job and quality is important to me and this is the reason I come to jwolfe for service

Drakester

Aug 4, 2016

The purchase process was smooth and the individuals I spoke with were very pleasant.All employees were very accommodating. Dealership appears to treat customers with respect. .

reim72matthew

Aug 4, 2016

I have been taking my wife's vehicle to Jay Wolfe since we purchased it in 2008. I have always had good experiences while there. I have seen much improvement to the customer experiences through the years.

Jacquelyn Sandifer

Aug 4, 2016

Service was great and the service manager was great at refunding me something i didnt ask to be done to my vehicle. He was very friendly and understanding and the other people are friendly and courtious. But a heads up to whoever reads this: this IS the 2nd time I've driven my car home not knowing, (till I got home) that my hood was not latched. Let's try to get the garage guys to remember to put the hoods down. Above all it was great. Thank you.

MM2016

Aug 4, 2016

Karen Reiter was the sales associate who worked with us. She was professional, knowledgeable, and patient throughout the process. We would definitely seek her assistance with future Toyota purchases.

Mskbbt

Aug 4, 2016

We came to look at a new car purchase and following a test drive and discussion we purchased a new RAV4. We were satisfied with our buying experience.

Andra

Aug 4, 2016

Great sales team, very nice and helpfulI would reccomend the dealer to friends and family members. I love my first red Toyota Corrola excellent car

Dennis Curtis

Aug 4, 2016

The 25000 mile service was completed as well as a total reboot and update of the audio system. The vehicle is a very comfortable drive and is running great.

AIRPRO

Aug 4, 2016

I continue to drive toyota vehicles because I love the quality and reliability, which does require some service. I just love that every time I drive away from having service, my car drives like it was brand new. Thx!

Steve888

Aug 2, 2016

DO NOT BUY FROM THIS DEALER. Before I start, I have called the dealership multiple times with no response. I always get transferred to voicemail of the managers. a lot of phone tag. All I get is voicemail. Then when they finally call me back I can't answer my phone so when I return their call of course they don't answer. I leave a voicemail and this was last week And still no call back. I dealt with Sal (person who sold my car and told me it has a third row which it does not) and David the sales manager. So of course this review does not reflect everyone that works there since they were the only two that I seem to only be able to get a hold of about my issues. Also Sal called my aunt "stuck up" while I was test driving the vehicle. That part is on me for still buying from him. Looking back that should've been a red flag for me to not buy. I'm only mentioning because my aunt bought a car from him and he calls her "stuck up" because of her negotiation on the car she bought from him and jay Wolfe...that's not appreciating their customers...I was buying my first new car and was just super excited. So I let that comment go giving benefit of the doubt that he didn't mean to offend. I regret every decision I made with this dealershipOn a side note, the financier, Luke gave a 5 star experience. He was great. I made the mistake of buying from this dealership. They lie to you just to make a sale. They will be nice until after the sale and don't care if they made a mistake. I was lied to about a third row in the vehicle and after the sale they don't care it's not really there. The response I get from sal and David left a bad taste in my mouth. The tone is not acceptable. David left me a voicemail that said he was confused on was I was wanting because I bought a car with no third row. The thing is I was told there was a third row in the vehicle. I also asked the specific question to sal (sales person) when looking at the vehicle. They really didn't sound like they cared. David said in the voicemail because of the price I paid and looking through the paperwork that they won't do anything to fix it. I put my trust in them and I shouldn't have. I was also told that they are the only people that can give 4 years of free maintenance. The 4 years of free maintenance is offered at every Toyota dealership. I talked to multiple Toyota dealerships in multiple cities after the fact. David actually told me that it's impossible and they are the only ones "capable" of offering the extra 2 years on top of what Toyota already gives. Straight up lie. So not the type of people you want to deal with. And the 1 year of their "jay Wolfe advantage program" is a gimmick. Not really worth the value they say it is. For example, $400 value for luxecare which I don't even know if it was applied on my vehicle. David also told me that the warranty other dealerships offer that are 10year/100k miles for free is a gimmick and they don't do that because it's just a sales tactic....then after the sale they try to sell me on additional warranty. Of course I opted out because the reasoning David gave that it's a gimmick is because toyotas lasts forever. The stuff warranty covers rarely ever breaks. So everything is going to seem great when you want to buy a car. After the sale is done they don't care about you. If they make a mistake or if they just simply really lied about the feature, they blame it on me and don't own up to it. I was basically told in the end that I should've checked myself instead of trusting them. Even when we have multiple family members that buy cars from them. For sure going to warn my other family members as well. I've accepted I'm chasing a dead horse with the people I dealt with at jay Wolfe and can't seem to find a person willing to help. I'm just going to use my 4 years of free maintenance and stay as far away from this dealership as possible.

Terry

Jul 31, 2016

Maurice very professional and seemed to truly care. Would recommend him to anyone. Think he did all he could do to make sure I was getting what I needed.

rbouche

Jul 29, 2016

My wife and I recently went to Jay Wolfe as we were planning to replace our old sedan. We worked with Maurice Bembry and he was fantastic. We initially looked at the Camry but eventually found a used Avalon that we like better. Maurice was courteous and professional throughout the entire process and provided excellent service. We closed the deal with very quickly and with no frustration. We came back a couple of days later to pick up the car and he had everything ready to go. Our entire experience was top notch and we attribute that to Maurice. We encourage you to ask for him if you go to Jay Wolfe as we are sure you will be as pleased as we were.

ShepherdgirlNC

Jul 11, 2016

We came to Jay Wolfe from North Carolina because the dealership in Asheville could not provide the vehicle we wanted. I had purchased a Prius from Jay Wolfe when we lived in St. Louis. My previous salesman was able to locate the exact vehicle we wanted with every feature that was important to us. We were able to complete most of the process ahead of time. When we arrived in St. Louis everything went smoothly INCLUDING that they allowed us to bring our dog inside the whole time (since it was summer and we were just passing through!) They fed us and even washed my Prius before we got back on the road! Exceptional experience!!! Too bad we won't be coming back for routine maintenance, but it's just a little too far away from home now!

LEBC

Jul 4, 2016

Prompt, friendly, attentive, professional staff. Mark was wonderful to work with, Car was done in the time estimated. Completely worth the long drive for me to get to the Jay Wolfe service center. And, I do pass at least one other Toyota service center in route to Jay Wolfe. Very positive experience.

rstar262

Jul 3, 2016

A comfortable waiting area, available wi-fi, refreshments, friendly and professional service and a free car wash. Who could ask for anything more? I very impressed with how well organized the service operation is.

Rick77Bier

Jul 2, 2016

I am completely happy with my last service visit for a vehicle safety and emissions inspection. All Jay Wolfe employees were friendly, helpful, and efficient. I have never had a bad experience in the two years I have owned my vehicle.

1stTimeToyotaBuyer

Jul 2, 2016

Very happy with the experience and would highly recommend to others. August Recker was very knowledgeable and professional and did a great job understanding our needs and expectations.

mljones

Jun 29, 2016

The employees were very courteous, as usual, and the work was performed in a very timely fashion. The accommodations of the customer waiting area are great.

Mary

Jun 29, 2016

Tim Winter was easy to work with in my new car purchase. He was straightforward and the dealership didn't add any suprise add ons to my purchase. Luke was efficient in the business office as well. I did have to wait a while for the business office to finish the transaction but that was my only complaint.

jefflipson

Jun 29, 2016

My service advisor Mark Hurtt was very accommodating getting me in as my a/c was not working on a 100 degree day. I was first told by the call center than nothing was available for 3 days. Mark got me in within an hour of calling. He got me a rental, and had my car fixed within a few hours. He also advised me that in the future, to call him directly and he would take care of me. His knowledge, customer service and overall demeanor will keep me coming back to Jay Wolff for my future car purchases and service. I greatly appreciate the way I was treated.

Enkhmunkh

Jun 28, 2016

Had a great experience with you guys. Danny helped me a lot. Got my car's oil changed and inspected in just two hours. The customer wait lounge is simply cool.

rlinne

Jun 28, 2016

I just had my highlander in for service. Once again from the time I drove my vehicle into the building until I left, my experience was great. Bill in the service department was my contact for this appointment and he did a great job. He is knowledgeable, professional yet very friendly. Thanks Bill. I waited for the service to be done so, of course spent time in the top notch Bistro. Another aspect of my satisfaction is the cleanliness of the entire dealership. Very satisfied

SoFarSoGood

Jun 27, 2016

I am trying Jay Wolfe service out to see what I think of it. I bought a new Prius there recently and have been bringing it in for new car service. Thought that I would try having them work on my other Toyota. My initial thoughts are that they are competent and fair. This first experience was good. I will give them more work and see how it goes.

Lfarinella

Jun 27, 2016

Mark Hurtt is an outstanding customer service representative. He exceed all expectations and always makes the experience a positive. I will continue to use Jay Wolfe Toyota for Service. :)

Liv1234

Jun 26, 2016

I came for regular maintenance. It was good and qiuck as usual. I waited for less than an hour to get it done. Would recommend

Name

Jun 26, 2016

From beginning to end...our greeting, the bistro options, our amazing salesman (Robert), the great gentleman (Rusty) who completed all our paperwork...this was the most positive car dealership experience we have ever had ! Would recommend to anyone and already have !

Cmpstone

Jun 26, 2016

The whole process went smoothly and at no point did I feel as though I was being pushed. Would highly recommend for any potential Toyota customer.

Rodrigo

Jun 25, 2016

I have not shopped a car in a couple years. My memories of the process we're not pleasant at all with a lot of pressure to buy from the sales agent and that stupid game they play going back to talk to their manager. This experience was totally different. Joe was very patient despite being new and was very respectful of our times, answered all our questions and never put pressure on us. Very good experience

lcallahan0229

Jun 25, 2016

Everyone greets you and treats you with respect. Top notch! There is a great lounge that is comfortable and inviting with everything needed (and more) while waiting. I'll recommended to my friends.

David

Jun 25, 2016

Karen Reiter was great! Very helpful with the sale and also very respectful of our time. Got us just the car we were looking for.

STLPete

Jun 24, 2016

Robert was great to work with, his knowledge of the vehicle (Sienna), options and packages was impressive. You could tell that he really wanted our business, and wanted to do everything he could to make it a pleasant experience. I felt like he really went the extra mile, and was really attentive to us - making sure all the little things were taken care of, and ready for us so that things went smoothly. I also think it is a great dealership, they have a nice facility, and have a great team working there, everybody was very professional. They really work hard to please their customers. I look forward to going back to work with Robert when I'm ready to buy a new truck.

S Schnurbusch

Jun 24, 2016

Helpful Service Center - Pleasant Experience - Mark Hurt was very pleasant to work with. He kept me informed as the status of my repairs and additional things recommended.

Roy8520

Jun 24, 2016

As I enter the door Brandon always knows my name. He is very quick to attend to my needs & is always very personable, professional & friendly. This time I arrived early for my appointment & Brandon was able to get me in & out in minimum time. Service was completed & car cleaned while I sat & watched TV & ate a complimentary bagel. Very enjoyable service appointment. Would recommend Jay Wolfe Toyota to all my family & friends.

johndex157

Jun 23, 2016

Service staff (Johnathon and Mat) were very helpful, explained everything that was going to be done and reviewed everything that was done. Could not have asked for a better experience.

Jax5

Jun 23, 2016

I can always count on Brandon to take care of me and my car. He is polite and always remembers what I need and things to have done. I have 4 kids in tow with me and he is very aware of keeping us as short as possible and making the kids happy as well. He always goes above and beyond.

Carguy

Jun 23, 2016

Jonathan Duffin did an incredible job of getting me through my service. He is an outstanding communicator. His efforts helped me immensely. I would highly recommend him to others.

Yvette H.

Jun 22, 2016

Excellent customer service, friendly and knowledgeable staff, amazing, clean waiting room area with complimentary food and drinks. Definitely recommend for your service needs.

patty

Jun 20, 2016

There were numerous goals I had planned for my recent visit for service. I coordinated with the service consultant to make sure all needed parts were there ahead of time. I arrived and everything was ready for the service which was going to take longer than one day. I was graciously allowed a loaner. When I returned the following morning all 5 areas of service had been completed and my car was ready. Super!

Priusowner

Jun 19, 2016

Team did a great job, and Stephen really knew his way around the car's and the competitive cars. Everything was easy and efficient. Thanks, we will share it with others.

mess94

Jun 19, 2016

Checked out some error codes after I had a tire/sensor change. The only negative was I was told it would be about an hour and it wound up being about 2 1/2 by the time everything was checked through and finished.I was very pleased, waiting area was great and the car wash that came with checking everything, my car looks shiny and new again

Happy

Jun 18, 2016

I have been looking for a used Prius C for a long time. The price here was so good other dealerships couldn't compete. Mike W. was a joy to work with, he took great care of me. I am a widow and was buying this car by myself so I appreciated all of their help.

mmdmo

Jun 18, 2016

Thanks to Bill for noticing something wrong on my car that I didn't even know was wrong. I appreciate all the attention to detail that the employees of Jay Wolf Toyota exhibit. It's top notch service and I highly recommend this dealership and its service department.

sylviaMO

Jun 18, 2016

Things are always hopping at 7 AM and this was a very busy day, however, the service representatives were moving quickly to greet the customers and move the cars forward. I appreciate the service in the lounge as Michelle is always friendly and monitors everything that's going on.I was given an initial time of 60 - 90 minutes and everything was complete within the estimate. I especially appreciated that they wiped my car after the car wash which has been a source of minor frustration with past visits. Thanks for the quick service.

rcd4462

Jun 17, 2016

I believe the Service Rep who helped me was Mark Hurt or at least looked like him but he is titled under Sales? Anyway whoever he was, was excellent and went way beyond the call of duty. I can't say enough about him. I also enjoyed the free lunch and smoothie. And I always love seeing Maurice Bembry who is ever kind and conscience to all. If ever I want another car I will definitely use him as my salesman.

Paul Nolan

Jun 17, 2016

We were very impressed with the dealership and felt an atmosphere of teamwork to make sure the customer was taken care of. Good experience! Bought a Rav4 Hybrid!

Betherboop

Jun 17, 2016

Robert Shulz was an amazing salesman! He helped from start to end and helped move my stuff from one car to the next and is going to make sure the scratches get buffed out. The only problem was when finance (Luke) didn't ask me any questions about how many months I wanted my loan and told me a rate before it was approved. It all got worked out though and Rusty was great.Thanks

Me33

Jun 17, 2016

As expected, I received exceptional service. I have not had a bad experience with this dealership. I highly recommend them. It is worth the two hour drive.

Hoser44

Jun 17, 2016

My maintenance light was on and my windshield sticker said I was due for an oil change. It turns out the light came on for a tire rotation and the windshield sticker was incorrect. The service was fine but I would have liked a call telling me my oil change was not due yet after I made an appointment for an oil change.

Salome

Jun 17, 2016

Service dept is excellent. Had the pleasure of working with Josh, an excellent employee- car completed without hassle- so glad to be coming to this service dept.

saearly

Jun 17, 2016

I have been going to Jay Wolfe for my Camry maintenance for several years and the service is always great. I wish the prices were a little more competitive so I didn't always walk away wondering how much I overpaid.

Toyotafamily

Jun 17, 2016

My wife had purchased a highlander a few years ago and had often commented on the excellence of Jay Wolfe Toyota. I was in need of a new vehicle and decided to check them out. Outstanding service from the moment I walked in the door.! We live in South County so needless to say Jay Wolfe Toyota is not close for us. When purchasing a vehicle quality of a dealership is of utmost importan and that is what we have found.

Stephanie2016

Jun 16, 2016

Jay Wolfe Toyota has given me a great experience going the extra mile for our situation. It has been a long road but Matt was very helpful and knowledgable with the whole transaction. I would definitely come back when it's time for another new vehicle.

JLMO

Jun 16, 2016

Always a great experience, friendly, professional, personable service. One could never mind the wait in the beautiful lounge area. I like that your consultant comes to the lounge and converses the amount of time the service will be on your vehicle and discusses what service is being performed.Overall, FANTASTIC....

wrich01

Jun 16, 2016

Service writer courteous and efficient. Service was timely (oil change, tire rotation). Price a little high (example. Beuckman charges $38-42 for oil change and tire rotate as does Butler Kia, both with factory coupons/specials). The minor complaint is that I appreciate the car wash after each visit the vehicle is not dried so the car usually winds up looking a mess. Would it add that much more cost to dry it? ALSO THIS 3rd PARTY SURVEY IS TOO INTRUSIVE REQUIRIND EMSIL ADDRESS, PW OR FACEBOOK LOG IN.

Sundown1943

Jun 16, 2016

Adviser used to meet me at the car. No longer. I had to walk into service office and wait for someone to acknowledge me. Cafe hostess called out my name, incorrectly (Jane vs. James) to tell me car was ready. Adviser used to walk right up to me to tell me it was finished. She didn't tell me whether to go to the car or the service desk.

CV

Jun 16, 2016

The overall experience was fine. Duncan identified a recall on the vehicle and completed in the same visit. The lounge area is good with complimentary food.

OldGuyMO

Jun 15, 2016

My wife took the 2015 Sienna in for an oil change (the idiot light is bothersome but effective!), and waited comfortably in the customer lounge. The complimentary alignment check and other inspections are always useful. Brandon was his usual considerate self.

Jill1226

Jun 15, 2016

Jay Wolfe is a wonderful dealership. Very clean, hospitable and friendly. I have moved to where it is no longer even close to convenient for me to go there but it's worth going out of my way. They are honest, friendly and always get the job done in a timely manner. I always speak highly of Jay Wolfe and will continue to do so.

gidget

Jun 15, 2016

Very good and friendly service. Appointment was set up and they were ready for me. Got me in and out quickly. Appreciate the lounge for waiting.

Steve1234

Jun 13, 2016

This Service Department and Service Advisor Danny Ruckman gave me the best service I have ever gotten at any dealership. Would recommend both to anyone!

insguy

Jun 13, 2016

Andrew did a great job helping me with the services and warranty work needed, he made sure everything was taken care of, I appreciate it!

flyfish

Jun 13, 2016

This is first ever I had a car buying experience with a very minimum back and forth price discussions and the management. The dealership recognizes that consumer is well informed and the deal has to be WIN/WIN sitiation for both parties. Had a good experience working with Maurice Bembry, he delivered what was negotiated during the contract. Job well done!!

Disgustedatsurveys

Jun 12, 2016

Have been servicing my car for a number of years. Good service. Enjoy the waiting lounge. However, completing this survey is a real pain since it encourages wordiness! Next time I will skip it.

KenandDeb

Jun 11, 2016

I had both of our Toyotas services this weekend for routine maintenance items.As usual, the experience was excellent. Everyone we talked to in the Service department were professional, friendly, and knowledgeable. We purchased both of our cars from Jay Wolfe and have had them serviced exclusively at Jay Wolfe. We love having that confidence and peace of mind.

Cjtobin2

Jun 11, 2016

Always a wonderful experience! Brandon is the best! I have NEVER had a better experience at any other dealership. I take my Honda here for service/oil changes because the customer service in every department is outstanding!

Lonnieren

Jun 11, 2016

Both our salesman and finalizer were polite and nonpressuring. I did get up and leave during the list of extended warranties, but this was because my husband was making me angry, not the employee.

Minnow

Jun 10, 2016

I really like that you can make an appointment for regularly scheduled maintenance and wait for it. Most of these events take less than an hour, so dropping it off and coming back is not necessary. The lounge is the best I've seen in dealerships. The lady that was there was friendly and helpful.

ToyotaGuy

Jun 10, 2016

I went in for a 5,000-mile checkup. Everyone was courteous and on the ball. The waiting area was the best I've ever been in! The inly improvement suggestion is there seemed to be confusion among the service managers when I arrived, even though I had made an appointment.

Pete88

Jun 10, 2016

They did a nice job creating a relaxing environment for you while you wait for your car to be serviced. Plenty of space to spread out and get your own work done. Dealership is really striving to earn your business.

Gale

Jun 8, 2016

Performed service in less than an hour. Staff was courteous. The complementary bar is nice and the women there was very polite. The only thing bad was the fairly long list of additional maintenance that the service person presented/mentioned that I would want to consider.

Jwagner

Jun 8, 2016

I needed new tires and emissions testing. Mark H. took great care of me. He recommended tires, gave me a loaner car, and threw in an oil change and other goodies. Very pleased with my Jay Wolfe experience.

Anne

Jun 7, 2016

Appointments are always honored and time frames explained. Waiting area has a kind hostess who makes your wait pleasant. Nice to have a washed car when finished.

rania.elsobky

Jun 7, 2016

Great experience! Even with 1.5 hour wait was ok and went fast! Tons of amenities and everyone used your name. I Was very nice impressed!

This complicated survey

Jun 6, 2016

Great service . Sent my Haland because of warning lights on. The service person Danny is very friendly. Provided timely update. Flexible and worked with me at my best interest. Replaced sparking plugs, coil, timing belt, water pump, and did inspection. Car wash is a great plus. Although it is too early to say, I am always happy with their quality work.

Short woman

Jun 6, 2016

Good: lots of vehicles, good help choosing one, extra 2 years of service (4 free instead of 2), willing to negotiate, nice waiting area with coffee and snacks, nice salesman and floor manager. Car Service is generally really good, with a van to drive you home and back. Salesman Maurice was very nice, but had no ability to help out with issues after we chose car. And he was busy with other people -- not his fault -- so we had to wait. Mr. Bozzi did everything he could to help. Definitely ask for him if you have ANY issues. Would not have bought car without his intervention.Bad: Be ready to negotiate. Research cost of all extras- service plans, fabric protections, document prep.... ASK what costs will be added to "final" purchase price. They won't tell/warn you. Get any promises in writing. They won't negotiate the costs of "extras", won't even say what those costs are till you have purchase price agreed, but you can find out. Extras raised our expected payout substantially. Be ready to walk out. Finance manager was not nice, kept us waiting, made us come in to dealership to settle something and promised us papers would be there. We went, the papers were not ready and don't know when we will have to go back to pick them up. We've bought 6 cars from them before and that didn't get us any respect - and I didn't expect much but the "you know we have to do a credit check" comment when I'd already signed permission for the credit check! And nothing nice said when check showed score well over 800. They also STILL keep my car in my husband's name (we are still happily married, but it is MY car) and call HIM. I love my new car, but what should have been fun was NOT. I feel I probably overpaid a bit. I'd be ok with that if finance manager showed any concern over inconvenience. Sum it up - I am angry. Protect yourself in negotiations and expect issues with paperwork.

Monica

Jun 6, 2016

My check engine light came on late Friday and I called the service department to set up an appointment for Saturday morning. They were able to get me in that next day. I really thought it was a result of some work that had been done on my car 3 weeks earlier but it turned out to just be a speed sensor. I was not charged for the service. Chad knew I was upset and went out of his way to explain the situation to me and then did not charge me. It made me feel a lot better.

KGMonteith

Jun 5, 2016

Once again, I had a great service experience at Jay Wolfe Toyota of West County. Josh, the service writer, was prepared with my request, the Sienna was received quickly, and their customer waiting area is the best of any of the dealerships I've visited. In slightly more than an hour, the Sienna had an oil change, alignment checked, and a warranty item dealt with, while they honored their coupon for the $25 oil change. They even did a complementary exterior car wash! The customer service waiting area is phenomenal, with free coffee, snacks, a friendly attendant who calls you by your name, and free wifi. When it's time to replace my Sienna, there is no doubt that I will replace it with another Toyota!

1313walnut

Jun 4, 2016

excellent service and fair pricing. one day turnaround on a timing belt , two motor mounts and tuneup.I would recommend anyone needing auto repair.My oldest son is coming to town he is looking for a new car I will recommend Wolfe Toyota to him.

snickers

Jun 4, 2016

The Rep was able to better understand my issue and the requirement.Took too long.Should have provided shuttle service.Not bad , as I said than the last service

Dennis

Jun 3, 2016

The reason for the "no" is because after checking it out, I feel a bit like I was ripped off on my tonneau cover & mudguard install. It shouldn't cost $300+ to install these items for an hours labor. I was charged over $1,100 for labor & the parts. The tonneau was $650 & the mudguards were $145. The rest labor?? Jason was doing what he was told giving me the price. If someone could explain to me why the cost was so high, that would be appreciated. The rest of my experience was great. As far as quality of work, I can't rate that as yet. I haven't experienced that at present.

Profsmb

Jun 3, 2016

Efficient, customer service focused experience. Went in for normal service but needed some additional repairs. Parts were not available so was given a loaner car for the night at no charge. Tim was awesome and drove me to my car to get items out that I needed. He moved the child car seat and reinstalled in the loaner, a job I detest. My car was ready quickly and Mark had done superman powers to find me the best deal on the best tires, saved me money and time. These folks are the most kind, competent, efficient and quality service dealer.

jimodonnell

Jun 3, 2016

Came in on short notice for the State inspections. Car was back in about 90 minutes on a busy day. I didn't mind waiting and having breakfast in the luxurious kitchen while opening my briefcase.

kbley

Jun 2, 2016

Stuart Price was amazing with helping me purchase the perfect vehicle. He was very informative with the car and models. Not pushy and listened to what I had to say. I thought I wanted another vehicle but Stuart suggested one that may work with my requests and he was right on! I am happy with this purchase and will recommend him to all of my friends and family!

PapaJarvis

Jun 2, 2016

It was a routine maintenance visit. I was fumbling with my phone, trying to access email, their website, etc. scouring for a coupon, & Mark simply up and gave me the best possible price! Work was completed quickly & efficiently & knowing that it was done by Toyota Certified techs gave me peace of mind. Went right back in a couple of days later for a needed repair that was to take an hour or more. NOPE!! 30 minutes and I was out of there! It was like magic. Thank you Scot!! Thank you Mark. Service Manager & Service Technician? More like Service Wizards! Excellent service! Looking forward to my next magical experience :-)

Samy

Jun 2, 2016

After having high-pressure experiences in the past, we weren't looking forward to this, but it was necessary; and we are so glad we chose Jay Wolfe. From the moment we walked in the door, we were greeted by nice people, and even after we were introduced to our sales person, we never once felt pressured. Even the negotiations went great. There was back and forth a couple times, but it never got tense or negative.

SuperHornet92

Jun 2, 2016

Had a very pleasurable experience with a new car purchase. Dealership identified subtle hail damage on my trade in that I was unaware of, they were patient while I dealt with insurance to make up the loss in trade value. They honored the deal we agreed to 12 days prior to resolution of the insurance claim.

CARstuff

Jun 2, 2016

Annual maintenance visit. Car needed the tires to be rotated and an oil change. Wait time was within the rage forecasted. Service center is clean, organized and friendly.

4runner#3

Jun 1, 2016

August was my salesperson for my new Toyota 4-Runner. He was helpful, friendly and knowledgable. Thanks to the service guy who designed the upgrades to my Toyota (sorry, can't remember his name).

gggg1

Jun 1, 2016

My wife enjoyed the experience at Jay Wolfe and August was great to work with. I would like at purchasing another car from Jay Wolfe in the future.

Daphne

Jun 1, 2016

Customer service was on point, very friendly, he was still learning some things, but very nice, will come again, took car longer then I was told, but, have to say It was "well done".

Suwanna V.

Jun 1, 2016

Jonathan Duffin (service department) explained to me clearly the reason of the service he recommended for the car. Even though some of them I cannot do it right away, he told me when it should be done. He did a great job.

W234

Jun 1, 2016

Brandon was very patient and thorough as he explained all the services that needed to be completed. He was also very thoughtful when additional services needed to be done and he came into the customer lounge to explain them to me -- he even talked with my hubby in the phone to go over his recommendations! Brandon was very kind and personable throughout the entire experience.

imagoonie

May 31, 2016

Excellent. We enjoyed the food you provide along with your friendly sales staff. They were knowledgeable. One thing, I did ask to have mud flaps installed before we picked up the car, and they were not installed. I guess I'll have to come back to have that done.

cowazns

May 31, 2016

I have owned a Toyota before but never purchased a car from this dealer. My experience is they are first class all around: from initial internet inquiry and follow up with Heidi, to Jason (sales) who was patient and straight forth in the manner of handling the sale, Tyler who handled the legal details and trade, the service department who checked the car and receptionist who was friendly and professional. (watch out "Jan"! It was a busy day but the showroom personal worked well as a team. I do not know the mangement personnel who was working on Memorial Day, but my hats off to them for a well run organization and seeing to a great experience.

HasExpectations

May 30, 2016

Very fast and friendly. Jay Wolf Toyota of West County really strives to make the dealer experince a great one! Love the cafe. Makes coming in and waiting rather pleasant.

Bev

May 30, 2016

It is always a great experience to go. Everyone is friendly with quick service. The was a comfortable place to wait and able to eat food if we wanted to.

SteveH1951

May 30, 2016

My Service advisor Andrew was very detailed and made my service decisions easy to mange. He kept me informed of the progress and offered me a loaner car as the service was going to take a couple hours. I did not need it as the amenities in the customer wait area were too nice to pass up! Michelle in the Bistro was very friendly and checked regularly to see if there was anything she could get me. It was a fantastic experience.

BethG

May 30, 2016

Jay Wolfe service department is bright and clean. The service rep, Josh, was pleasant and helpful. I like the waiting area as it is also bright and clean plus comfortable. The bistro is such a nice touch.

Twombomber

May 29, 2016

Rob the salesman was great with all aspects of the sale-especially liked how he took plenty of time familiarizing my son with the car before the test drive.

mr01

May 28, 2016

Our experience with Robert Schulz was excellent--he was very helpful and made sure that all of our questions were answered and needs were addressed before we left the dealership. He was definitely dedicated to making our experience as efficient and enjoyable as possible. Besides Robert, however, the managerial staff was inefficient and less than reasonable in the negotiation process. Robert did everything that he could in the process, but the management really slowed things down and seemed unwilling to answer our questions.

Camryowner

May 28, 2016

Mark Hurt and the service department provided excellent service for my car, provided a loaner car and Mark even stayed late to help me. They even vacuumed the front row (wish they had vacuumed the back row too!). Very appreciative and will be back when service needed again.

Billd

May 28, 2016

Svc mgr and advisor listened to my complaint, and gave me very satisfied result. They were respectful of my time and complaint. I appreciate your help.

Dewey

May 26, 2016

My service attendant was Brandon Pocost, and he did outstanding job, he's very friendly and easy to work with, he's very helpful.i will be back.

JB

May 26, 2016

My service attendant was Chad and he did an outstanding job. He and Josh exceeded my expect ions and every front. They both worked in tandem helping me understand my maintenance agreement and did everything right.

saj

May 26, 2016

From the phone call to make the appointment to the final pick up, the people at Jay Wolfe are all very friendly and easy to work with.

NICKT

May 25, 2016

I called and made my appointment with the service department. I was greeted my the service representative Joshua Younger who asked me what work I wanted done. He then wrote up the ticket and said it would be about 1 1/2 hours and asked if I was going to wait, and I said yes. Then he directed me to the customer lounge. There I was greeted by a nice pleasant lady named Michell who ask me if there was anything I wanted, and I said a coffee . She then asked if I wanted a muffin,cookie or bagel. I was served a muffin with my coffee. All in all it was a pleasant experience.

Leicester

May 24, 2016

Great service for my car. Danny Ruckman is excellent. I like it when I finally got my car in. I had trouble making appointment (3 calls and one chat on line).The lady in waiting area could be a little more attentive.

tommy

May 23, 2016

Robert Schulz was knowledgeable, low-pressure, no bullsh*t guy. He was the reason we went back to Jay Wolfe after shopping at many dealerships. If you're thinking of buying a Toyota in St. Louis, go to Jay Wolfe and see Robert.

Kansas

May 23, 2016

I could not have been more happy with the experience. Tim Winter did an excellent job he was not pushy at all and I loved that. He presented the facts and let me decide based on that if this vehicle would work for me. Was most accommodating since I had traveled 4 hours to look at a truck. Heidi Hoffman was also excellent she went out of her way to get me some pictures of the vehicle and send them to me ahead of time.

Momof2

May 23, 2016

I can't give the experience 5 stars because it took all day to make the deal. However, the offer and trade in value were excellent. Eric was awesome - his personality, knowledge, customer service and wit - kept me there.

Karen McCollom

May 22, 2016

My rating is based on the experience I had with Brandon. I have had other representatives in the past & he is outstanding. He paid attention to details.

1stToyota

May 21, 2016

This was the first Toyota product I have purchased and the experience was great. The sales team was knowledgeable and very accommodating and the dealership itself is so customer oriented.

SB

May 19, 2016

Everyone was great to work with. The lounge is clean and friendly to wait in. All my questions were answered. Overall a very pleasant experience.

Jacquelyn Sandifer

May 18, 2016

I appreciated their kindness in helping me wit my vehicle. Johnathan was very knowledgeable and helpful with my car. Thank you Johnathan and than you to the service managers patience and fixing my wipers and for the free check on everything on my car. I got more than I asked for and it was great!

Odyssey

May 17, 2016

My review is very positive :-) From the time my step from my car into the dealership my experience was very positive and everyone was very friendly and made me feel comfortable I never once felt pressured by anyone.

jimodonnell

May 17, 2016

I made an on-line reservation Sunday night for a Monday morning appointment expecting a complicated experience given my short notice and beginning of the week choice. Not a problem. They knew who I was before I got out of the car, had my profile and reservation up as I walked in. Service Advisor, Andrew Duncan, explained every aspect of the 60,00 mile service while reviewing my service history for anything that might have been missed in prior service visits. He managed my expectations by reviewing the cost and offered to use my coupons as best he could to reduce it. He also prepared me for the next major service interval, the 90,000 mile check-up. Andrew then arranged for a retal car at dealer expense..

SLC

May 14, 2016

They accommodated me even though I was late for my appointment. Got me out in 45 min to an hour. very courteous service rep. explained what my warranty did and did not cover. Always enjoy the Bistro. Thanks.

nat

May 14, 2016

I do all my services at this convenient location on Manchester. There service is good, clean and they explain all the jobs they are going to perform before hand. Nice Toyota service dealership.

pmf

May 12, 2016

Appreciate the excellent service from Brandon. Very complete and helpful explanations of service status and understanding of my service priorities. Hospitality was excellent as always!

BigD

May 12, 2016

Recently moved to STL area. This was my second scheduled maintenance service on 2014 Avalon at Wolfe Toyota. Delighted with the prompt/professional service. Brandon was outstanding.

suedillon

May 11, 2016

Although sometimes the prices can be higher on the service side, we choose to go to Jay Wolfe for their great customer service. Every service rep we've ever worked with has been great. This trip was especially nice as the price was just as great.

Workhorse

May 11, 2016

Brendon is a great service agent. Kind and accepting of my questions. I bought the continued maintenance service because it is efficient to come to the dealer where we bought the car.

Gdjonesdo123

May 11, 2016

I am thankful for the personalized service and thorough check ups my vehicle receives at this dealership. I do a lot of driving and I cart my precious family to and from school/activities. I need to make sure my vehicle operates well.

Jude Coelho

May 10, 2016

Came for a regular 6 monthly service for the first time since I purchased the car from Jay Wolfe. Spoke to Danny from Service and he told me that based on the mileage of my car and the last set of services done, I don't need any till I cross a certain mileage limit. That was honest of him and he didn't force me to do any unnecessary tuneups like I've seen other dealers do. Since I had only one copy of my keys and I needed a copy as a backup, he helped me get it.

Syrine Manaa

May 10, 2016

Good service quality.Friendly customer service. He gave me a good price and good discount. It's very important to keep the same service quality price for the further visit.

kb

May 9, 2016

Always friendly and everything done in a timely manner. I have never had such a good experience having my car serviced before. I know this was the right decision buying a toyota. My experience from the time of purchase to now has been excellent.

GODZILLA

May 9, 2016

I was extremely impressed by the establishment and staff at this dealership. The service was the best and I enjoyed their unique small bistro waiting room that served no cost food and drinks to the customers in quite a comfortable place. I recommend Jay Wolfe highly.

Happycustomer673

May 8, 2016

I worked with August to find a new Highlander . He was straightforward, knowledgeable, honest, and did not try to push the sale unlike some salesmen at other dealerships. Overall it was a great experience.

modairy

May 8, 2016

Good negotiations and fair trade. Pleasant bistro lunch and comfortable waiting area. Even caught the Blues big Game 5 win in the process. Outstanding venue.

DARO

May 8, 2016

Although I didn't have a scheduled appointment, the service team at Jay Wolfe Toyota handled my service needs. Both my planned & unexpected service needs were addressed quickly, allowing me to keep my planned schedule for the day. The service team was friendly & the waiting room is very comfortable & accommodating.

docbarge

May 8, 2016

I had a great experience at Jay Wolfe Toyota service. They are friendly and knowledgable. I would recommend them to anyone for what ever service they may need.

Linda

May 7, 2016

Excellent. I would send my mother to your dealership. No high pressure. Everyone was respectful. Comfortable waiting room. I felt cared for as a person. I got exactly what I wanted.

ggoly

May 6, 2016

It was an overall good experience and would recommend them to other friends and family members and I do not have anything else to say

Tom

May 6, 2016

Very efficient check in and check out.. A comfortable lounge to wait for service to be completed. Car wash was appreciated also. Always treated very well here.

Dave Collins

May 4, 2016

I arrived on time at 1 p.m. and drove onto the service area where I was met and escorted to see Danny, a service adviser. He took my Recall info and told me to relax (after being served a nice free lunch) in the service waiting area. I decided to look at a new 4Runner in the showroom and was greeted by Karen, a Toyota aficionado. It was a nice peaceful experience all around.

Joanie123

May 4, 2016

It was free.. I had 19,000 miles on my car so it was time to take it in. They sent me an email and said it was time.

McGregor

May 4, 2016

Everyone was professional and friendly. Truck was found to have a slight out of alignment issue. The representative told me that it would be $99 to correct it. I stated that I thought NTB did alignments with a 3 year warranty for $130, so the quote sounded high. I was informed that NTB's warranties aren't really valid. But that a coupon could be applied to lower the repair to $80.00

Betty Claywell

May 3, 2016

and tire rotation . still having a problem with remote start with my key only. I know it worked for you when I was in but it don't work for me regardless how close i stand to the car.

jkb050216

May 3, 2016

Second vehicle purchased from this dealer. First experince very positive so we returned for a second time and the experience was equally positive. Personnel very helpful, friendly, and accommodating. deal finalized without painful negotiating.

O Happy Days

May 3, 2016

Perhaps one of the friendliest car dealerships I have ever experienced! The staff throughout the building seem to enjoy their work and everyone appears to make you feel comfortable while you are there.

Spiker9

May 3, 2016

I had Andrew coordinating my service and he went above and beyond. He quoted me an accurate time for how long the service would take and he even personally ensured all the bugs were removed from my bumper. I'll always take my vehicle to this dealership as they are quick, reliable, and genuinely offer outstanding service.

Mary

May 2, 2016

As has been the case each time I've brought my 2015 Rav 4 in for service, this visit was no exception. Greeted promptly and politely, I headed in to the office to see my service advisor. He quickly took my information and said he'd be in touch while I made my way to the service lounge area. There are multiple choices of food and beverages there, and one can spend time on their wireless devices using the free wi-fi or by watching large screen tv's. Time passes quickly and in no time, my car is ready. My service advisor answered the questions I had and showed me the way to my sparkling clean car, and I was on my way. Thanks, Jay Wolfe Toyota Service Department!

gary n

May 2, 2016

I dropped my sequoia off for service, my wife picked me up, and before we had gone a couple of blocks the service department called to say the oil change was complete, and my car was ready for pickup.

bertjones00

May 2, 2016

Jay Wolfe Toyota of West County showed me what true customer service is all about. I am satisfied with my purchase and the assistance that I received from the salesman, Maurice Bembry. He was very attentive to my needs and helped me find exactly what I was looking for. Thank you so much!

khacker

May 1, 2016

The service was done in the amount of time promised. It was nice to have breakfast available and wifi too. I was able to conduct business uninterrupted.

Ita Pumphrey

May 1, 2016

They always take good care of me. My family & I enjoy the complementary snack bar & my son particularly enjoys the kids play room with Wii U!

KMK

May 1, 2016

No pressure sales! Jay Wolfe came recommended by 2 of our neighbors along with high marks for our sales rep, Maurice. He walked us through all the details of our new minivan and had a lot of patience! Glad to have 4 years maintenance too!

Jjw80

May 1, 2016

Robert did a great job throughout the process and took the time to walk me through all features on the new vehicle. He was good to work with throughout the negotiation process.

NtvTxn

May 1, 2016

This dealership knows how to take care of their customers. All I needed was an oil change, yet Mark Hurtt took care of us as if we were undergoing major repairs. Customer service is hard to find these days, but this Toyota dealership does it well.

SheilaD

May 1, 2016

These guys make me feel like I'm walking into Cheers where everyone knows my name and they make it so easy. I would definitely recommend them.

GMW

May 1, 2016

No appointment, stopped in for an oil check from a previous recall. Took me right away. Checked issue, gave me a report, and told me how to address the problem with free oil check ups till parts for a permanent fix can be achieved.

Rjc72

Apr 29, 2016

Very professional and catered to my needs. Exceeded expectations. Very responsive and kept in touch throughout the entire process. By far, the best customer service I have dealt with.

Mary Swafford

Apr 28, 2016

Only thing that took longer than it should have was waiting on a rental car- one hour! Other than that, thigs were great. Great place to to buy a car.

Sandy

Apr 28, 2016

Good experience with staff, facility and customer lounge. Everyone very friendly and ready to be of service and provide information on all aspects of vehicle.

jbtule

Apr 27, 2016

Had the 7am appointment, I got there early, and was first in line. Got a tire rotation, multipoint inspection, a gratis no touch car wash and had my car back at 8am. This wasn't slow, but wasn't speedy either, however this was my first servicing of my Prius V, it's hard to gauge. The costumer lounge was nice, I enjoyed a complimentary toasted bagel w/ cream cheese and hot tea, was able to get to work in plenty of time. This was my first toyotacare appointment at 5K miles, so it was all complementary. I'll come back again.

lschultz

Apr 27, 2016

I scheduled my appointment online, so they were ready and waiting for me. I was in and out in less than 30 minutes and even had a snack while I was there.

beerster

Apr 25, 2016

Everyone that I ever come in contact with at Jay Wolfe Toyota always makes me feel that they genuinely care about my satisfaction with my car and their service. They not only care about us as customers, they care about us as members of their community. They are very generous in trying to help the community outside of our business dealings. The employees there really are great people. I totally trust them.

Satisfied Customer

Apr 24, 2016

I got lucky on a Saturday morning walk in visit to get a tire fixed. I was very impressed with the professionalism of everyone I encountered and how quickly everyone worked. Waiting in the cafe is like sitting in a Starbuck's. Every car service should take a lesson from Jay Wolfe. Not only did they fix the tire, they washed and vacuumed the car and even set my clock to the right time!

rjjs

Apr 24, 2016

Fast friendly service by all (including the person in the waiting area). in a strainge way, i kind of look forward to the next visit

MillieNhial

Apr 24, 2016

I am always impressed by Mark. He knows us as people and shows care and concern for our family. I truly appreciate his attention to details and his genuine love of his work. He remembers things we discussed months ago and he always recommends what services we need out genuine concern to make sure our cars are safe and will last long. Thank you, Mark!!!

Rbath

Apr 24, 2016

Overall a great, friendly experience. While waiting for my car...the waiting area had complimentary breakfast and lunch and massage chairs. Everyone was friendly and the experience was worth the wait.

Highkande

Apr 24, 2016

Visit was made enjoyable. Food was good need to make local newspaper more accessible. Cafe staff was very friendly and helpful. Coffee was good. Good.

Bluehigh

Apr 23, 2016

Worked with us to get the fulfill our predetermine vehicle specifications at a very competitive price.. All Wolfe representatives were customer oriented and very professional. Purchasing a car from Wolfe was a very positive experience.

Baci's Kin

Apr 23, 2016

No one rushed us as we got out of the car. We were approached with a hello, a smile, and an introduction on both visits. Jason Talked to "all" of us. My 20 year old daughter was buying her first car and all conversation started with her, no third person talking to mom and dad. She needed to feel important and was. Next visit was with Robert as Jason was getting married. Congrats Jason. Same service. My daughter was the focus. We never felt pressured or got the line "what is it going to take to get you in a new car today." My daughter loves her new Camry. Management should be proud of Jason and Robert. One more thing, all of your staff made eye contact and greeted us if they were not with someone else. You can't teach customer service like that. Jason is what brought us back and Robert picking up where he left off is why we purchased from Jay Wolfe. 5 star service.

Gg111

Apr 22, 2016

We received great service with a friendly staff.The turnround time was very quick even though parts needed to be ordered. We are very happy with our experience.

Von

Apr 22, 2016

We were treated with respect, the negotiated price was where we thought it would be.The sales person was terrific, did not pressure us.Jay Wolfe has to remember that it costs money to get customers to come into the dealership. Also, these customers come the a dealership maybe once every 3 or more years to spend a lot of money which makes it a scary thing to do. The sales people, on the other hand negotiate and sell vehicles many times a day.Our experience exceeded expectations until we did the financing: the salesperson quoted 1.9% at the time of the sale but when we came to pick up the vehicle it was 3.5%. We fought with the finance guy and he finally found a local lend or 1.99% which was close enough. Next time we will get the financing rate in writing.We will come back to Jay Wolfe first when looking to buy a vehicle in the future.

Ismail0331

Apr 21, 2016

This is the best dealership in town I love the service they have the best deals on cars Excellent customer service And i am in love with my new used car lol

Cathy

Apr 21, 2016

Brandon Pocost in the Service Department is excellent!!! He's very friendly, helpful & kind. He's the best service rep. I have dealt with a Jay Wolfe Toyota. He told me of computer updates I needed for my truck I didn't even know about & he took care of them for me.

wayner

Apr 21, 2016

Always extremely happy with their service dept. It is one of the main reasons I by my cars from Jay Wolfe. Bill got me in on time and right back out as promised...great guy and great asset to the dealership. Keep up the great work.

Mpkcapt

Apr 20, 2016

The service dept is always prompt, friendly and most importantly, quality oriented. I also appreciate the top notch waiting area with complimentary food and beverages.

cindy A schrichte

Apr 19, 2016

This is the 2nd used Toyota I have purchased in the last 4 years. Both from this dealership, and both from Maurice Bremby. I would never buy a car from any other saleperson. Maurice is kind, patient, and understanding. The opposite of everything we have learned a car salesman should be. Everyone at Jay Wolfe is friendly and professional and my experience has always been 100% positive, but Maurice is 1 in a million.

Wightmanc859

Apr 19, 2016

Great experience, Rusty was able to deliver as promised. Exactly what I wanted. The buying experience was easy and went smoothly. Finance was able to beat the going rate.

mjg553

Apr 19, 2016

Always professional service. Service center and waiting area are state of the art. Scheduling is very easy. I would recommend Jay Wolfe to friends and family.

Doyle

Apr 18, 2016

Sales person and all other personnel were very knowledgeable and helpful. Just learning to use the equipment. I have found one problem with the navigational system. Maps are at least a couple of years out of date although they claim to be up to date. Map shows only the initial Page Avenue extension. This is not acceptable because latest extension (HY 364) is the one I use very much.

Daniel Berko

Apr 18, 2016

Oil change is affordable unlike other places. You don't only get just an oil change but also a car wash. Moreover, Josh and Mark were very nice as well as the people are the waiting room. I like sitting at the waiting room.

Lunker

Apr 17, 2016

I came in to get tires. The technicians identified a couple of issues and were able to resolve them. Friendly, courteous, professional. Offered me a loaner without my having to ask. Thanks.

kbley

Apr 17, 2016

Every time I come into your facility I am treated exceptionally well. From the minute I walk in everyone is happy and eager to help. The customer lounge is perfect. I am able to come in a clean, convenient comfortable lounge and do some work while I get my car serviced. Everyone goes above and beyond.

TTT

Apr 17, 2016

I always take my Toyota products to Jay Wolfe Toyota. They are very friendly and get the work done on time at fair prices. TTT

Greg1969

Apr 17, 2016

Chad was very helpful in working with me as to what service should be done for the 30,000 mile service. Service was completed quickly.

Mrsiss

Apr 16, 2016

Service rep was helpful, positive and courteous. Waiting area is amazing. Estimate of time for completion very accurate. I travel from Clayton to service my Toyota because of their quality.

billdunworth

Apr 16, 2016

Entire experience was very good. Work was performed in a timely manner and everyone was professional. Bill was my service provider. Not much more to say, I was satisfied.

proudowner

Apr 16, 2016

The title above says it all. Jason and Eric were very patient with me and explained everything about the Rav 4 and Camry which I was interested in.

steelersfan

Apr 15, 2016

Pam made my experience pleasant and uneventful. I was in/out in less than 40 minutes. I wish everything in my life was this easy.

ronjean1959

Apr 15, 2016

Was very pleased with the service experience I received. Hats off to Andrew who stayed w. problem until it was solved. unable to auto lock car - reason was keys lost a week ago. Andrew took to tech who immediately solved problem and found keys hung up under the driver's seat. Thanks, Andrew.

Barb's Review

Apr 15, 2016

Chad was very friendly and helpful. Fairly quick service, nice clean lounge to wait in with coffee, snacks, etc. and clean car at the end of the service.

John G STl

Apr 14, 2016

This is a great dealer with an excellent service center that has a cafe with all the fixings while you wait. Did I mention the free internet?

janet b

Apr 14, 2016

I have never been treated so well been treated so very well. I felt like a queen for the day. GREAT! I was told that my wait would be an hour but it was less and they even washed my car. I actually looking forward to many return visits, I have a oil change needing to be done soon. OUTSTANDING!

jad10

Apr 14, 2016

1. Service managers are friendly and seem to enjoy their work and relate well with customers (well, at least this customer).2. I waited for work to be done. The girl in the customer waiting area was very friendly and came around several times to see if I wanted anything. 3. Service manager came out to alert me when my car was almost ready, and again once it was waiting. Nice to have the advance warning.4. While I came in for a 30,000 mile service, they also did a software update to address a problem I was having with my bluetooth.5. Car wash was a nice and appreciated extra6. Work was completed within the time frame promised.So, all in all, a good day.

Steve

Apr 14, 2016

This is our third car purchase at Jay Wolfe. Each time the experience is great. Jason Theis and David Diebold are the absolute best to deal with, I highly recommend seeking them out!

Teresa S

Apr 14, 2016

I go back to Jay Wolfe because they keep my car in top shape -- at 150,000 miles, I've only had to do regular maintenance to keep my 2007 Camry Hybrid on the road. Love the bistro, too!

Ben_in_WG

Apr 13, 2016

Cody knew a lot about the vehicles we were looking at, what he didn't know, he found out, and helped "steer" us to the one best for us. We are very happy with our experience and our new vehicle.

Dave2295

Apr 13, 2016

Routine maintenance as part of Toyota care for my new RAV4. Best service experience I've ever had at a dealership. Bistro and tv while service was done. In and out in 30 minutes. Branden was awesome. Polite, pleasant, professional and efficient.

traveler

Apr 13, 2016

The exact vehicle product (with the exact features I wanted) was not obtainable from Toyota. The salesperson patiently helped me to identify a new vehicle that nicely meets my needs for a reasonable price. In retrospect I should not have agreed to buy a vehicle identified for sale in another state without complete written vehicle specifications in hand. The dealer required me to sign all purchase documents, turn over the title to my trade-in vehicle, and to issue a personal check for the full purchase price long before I could examine the subject vehicle. It all worked out okay in the end and I am happy with my purchase. My salesperson was excellent and I look forward to receiving vehicle service at this dealership.

Gerry L

Apr 13, 2016

It was the best car buying experience my wife and I have ever had. Both Robert and Luke worked hard to get a price and payment we could afford. No stress no pressure just great friendly service. Thank You

mygerl

Apr 13, 2016

The staf was courteous and helpful. They greeted me and offered me snacks and drinks. I did not have to wait long and was treated well.

AM

Apr 13, 2016

Very friendly & helpful. Helped me get the car seats out of my car and into the loaner car. I appreciate that everyone that I encountered was friendly, kind and accommodating.

071181

Apr 12, 2016

I came in for a tire rotation. I was out in 25 minutes. Bill was very helpful when we discussed the services I needed. Great Jib!

Ballwin07

Apr 12, 2016

You guys do a good job when I came in they are nice and ready to work with you on what I needed.. Good job.

in, up ,fixed, done

Apr 11, 2016

quick turn around, parts in stock, great lunch, could not ask for betterthe bistro in the waiting area is great. Everybody was friendly, waiting time was less than predicted

GregV

Apr 11, 2016

I had a great experience at Wolfe Toyota. Josh was honest and easy to deal with. He did a good job understanding our wants and needs. He took the time to make sure we understood everything we asked about and then made sure he answered the questions that we hadn't thought of yet.Tyler was accommodating to our tight timeline and got us out of there quickly. He helped us get our financing worked out and was very helpful.

modairy

Apr 10, 2016

I experienced the same great speedy service I have come to expect every time. I also enjoyed the bistro for lunch. Friendly service and great food.My only suggestion would be adding a few more electric outlets in the waiting area for computer hook ups.

My 2015 camry

Apr 10, 2016

Although I purchased my new Camry from the Wolfe dealership, I considered taking it to another dealership closer to home to have it serviced. Despite the distance, after my recent visit, I will continue to bring my car back for all future services.

Detroit_fan-79

Apr 10, 2016

The staff in both the sales and finance department were extremely helpful and upfront , and worked to get me as close as possible to the price I needed.

Gran

Apr 10, 2016

I was greeted and assisted very professionally and given answers to all my concerns. I look forward to a fantastic time with my new Prius.

RAV4 fun

Apr 9, 2016

We were purchasing a new vehicle. The customer service we were shown was outstanding. Everyone was courteous and very helpful. Our salesman was knowledgable and had a great personality. We thing we purchased our vehicle at a very good price.We would recommend Jay Wolfe to anyone.

Eric Ruegg

Apr 9, 2016

Andrew was helpful and knowledgeable. Service was preformed on time and at a fair price. Just as it should be. He made sure all recalls were up to date and made me aware of future recalls

taz324

Apr 9, 2016

Very courteous - everyone there is genuinely friendly. My service need was a routine oil change and they made this a very pleasant experience all-around.

timothygrimes

Apr 9, 2016

Routine oil change; service was done correctly and quickly. Very fair price and extremely friendly service. This the only place I will service my car!

Gnrv22

Apr 9, 2016

Worked with Robert Schulz. His name was not an option under sales. He was informative and helpful. I bought a 4Runner Trail. I love it

lrfstl

Apr 8, 2016

Pam, Michelle and Josh took great care of me during my recent service visit. Will definitely return again. Sad to hear Pam was leaving as she has always treated me and my son kindly when we visit this center.

Toyotagirl

Apr 7, 2016

I find this location to be Friendly and have easy scheduling. My service advisor follows up with service needs, advice, honest, and he is always smiling! Nice to come to a place that treats you like family.

Rustyredgrl

Apr 7, 2016

I love the staff at jay Wolfe. They are open with their customers. Friendly. Helpful. They make customers feel welcomed and comfortable as the wait for their car.

jw

Apr 7, 2016

Always enjoy service, Andrew is excellent and helpful, honest, and great sense of humor. Mark and Brandon are always enjoyable to work with and upbeat. I very much appreciate the atmosphere, which helps when I am spending money on repairs. I would like to buy a car at Jay wolfe to continue the service experience there. .

luftpup

Apr 6, 2016

Just took my truck in to clear up some recalls. I'm new to the area and am checking out each Toyota service center. This is by far my favorite of the 3 I've tried.

ginafayek

Apr 6, 2016

Truly appreciate the exceptional service I receive every single time. Bill does an awesome job & the Barista ( i believe name is Michelle) truly awesome! Thanks guys ??

JANDA2016

Apr 6, 2016

My awesome truck purchased in 2012 recently had a flat and there were no tools to fix it. A mistake was made that when the vehicle was purchased by me, someone forgot to put the tools in the truck. After speaking with Scot Dickherber, he quickly sent the tools I need to the Toyota dealership closest to my house when he could have asked me to go 20 miles to the dealership where he works to pick them up. I recently purchased new tires and two sensors broke. Again, Scot quickly let me have an appointment to have those fixed. Scot notified me as soon as the repair was done and the vehicle was spotless when I picked it up! Because of Scot going out of his way to make my experience with the dealership a pleasant one and because he went out of his way to show me that he wanted me to be satisfied, I gave this review 5 stars and the employee a ten out of ten.

Football Ref

Apr 6, 2016

I was in and out in less than an hour for an oil change and tire rotation. Everyone were very professional and friendly. I'll be back!

Tom M

Apr 6, 2016

Service is always top notch at Jay Wolfe. Scheduled for 1 pm and was out by 1:45. Brandon knows us on a first name basis and takes care of everything in excellent fashion.

2016rav4

Apr 5, 2016

My experience was very good. One thing that I was disappointed in was that I wanted to purchase my vehicle with every option. I was assured that every option was on the vehicle I purchased. However, when going through the vehicle's manual, I found that there were available options that are not on my vehicle. In particular, the Bird's Eye View Camera. I also wanted a remote starter, but that option is not yet available on my vehicle.

Debra K

Apr 3, 2016

I've been going to this dealership since moving here from NY in July 2013. I continue to be very happy with the service and plan to continue bringing my car here. The service department is clean and modern, the staff is unfailingly polite and courteous.

pcamery

Apr 3, 2016

The team at Jay Wolfe Toyota was welcoming, informative and provided excellent customer service! In all of my car purchasing years, I have never been through more seamless, stress free experience and enjoyable day! Thank You!

Menrique

Apr 2, 2016

Excellent service by Sarah Monroy and then Mark at the dealership. Sarah was the person I worked with the entire time through the selection of the vehicle. I am an out town customer. Excellent follow up and professionalism. I rate Sarsh a 5+

trainguy

Apr 2, 2016

The service was excellent. What wasn't good was the fact that a significant portion of the front of the 2004 Rav4 required disassemby in order to free the passenger-side headlight assembly to move forward so that a human hand could then gain access the parking light socket located at the rear of the headlight housing. The design of this portion of the vehicle is an abomination where too many parts jammed behind the headlight make it a ridiculous task for changing a burned-out bulb. I have written a letter to Toyota management with a request that Toyota designers be better trained and pay more attention regarding maintainability of the vehicle. I prefer functionality vs. style changes for the sake of making something different from one model year to the next. Bottom line is that I should not have to pay a Toyota mechanic to disassemble half of the front of the vehicle (and requiring two special tools) in order to perform what should be a simple task to change a burned-out light bulb.

sooners

Apr 1, 2016

I had done my research and knew what I wanted before I came in so it was just a matter of test driving and negotiating price and trade in. Eric was able to help me get into the car I wanted while maintaining my financial objectives. He was also very knowledgeable during the test drive. The staff is friendly and their waiting area is very comfortable.

Jamie65

Apr 1, 2016

Leased a car for the first time and August and the whole staff my the experience a very pleasant one. August was very patient and thoroughly explained all the amenities on our new Camary XLE. Great facility and the complimentary maintenance for the first 4 years sealed the deal. Also check out the complimentary bistro along with two massage chairs. I will be telling all my friends about Jay Wolfe Toyota.

TJ

Mar 31, 2016

I went to Jay Wolfe of West County on a wim and left with a new vehicle. I didn't need a new vehicle at the time, but wanted eventually wanted to upgrade from an Avalon to a SUV for more seating capacity.Thank you Robert Schulz and Bill Stringer.

Deb

Mar 31, 2016

I just had to send a note letting you know that Ive never had an oil change experience like last night. Chad Cossey welcomed me as soon as I walked into the service area and got my car going right away. He then took me into the Bistro where I had an iced tea, hotdog and chips! Once I finished dinner I got to relax in one of those amazing massage chairs. The only down side to the entire process was that the oil change didnt take long enough! I could have spent hours in that chair!!!!Your dealership certainly knows what customer service is all about. From buying the car there to bringing it in for the first oil change, my experience has been phenomenal . . . . just the best! My son and daughter-in-law drive a beautiful Toyota van with all the bells and whistles, theyre moving back here from Columbus, Ohio, and you can be certain that Ill recommend they deal with only Jay Wolfe!Thank you so much for a terrific experience for something Ive never looked forward to in the past an oil change! Cant wait for my next one!

Mlewis

Mar 31, 2016

I bring several cars into be serviced there plus I just picked up my leased vehicle there. I don't ever have to wait long and everyone I deal with has been great.

Truck300K

Mar 30, 2016

Sales at Jay Wolfe Toyota was very well informed and very quick in matching a truck to my needs. The personnel were very friendly and available.

khansofballwin

Mar 30, 2016

They treat the customers well and that's why we keep coming back. The wife enjoys the nice bistro and the fresh coffee and snacks.

Elliott Family - 2010 Sequoia

Mar 29, 2016

We have been extremely satisfied with our Toyota Sequoia - from Sales to regular maintenance. Brandon has been our service advisor for the past few years and he ensures our vehicle is handled with care and realizes that keeping our car in tip top shape is very important to us. It is always a wonderful surprise to walk up to my car that has been recently maintained - and for it to have been washed and prepared for us to leave without incident. Another fantastic perk is the cafe/bistro. Really transforms the entire experience from potentially unpleasant and a pain to a treat (no pun intended). The shuttle service allows me to take care of my vehicle's required maintenance needs and still have an unaffected work day. I definitely appreciate this - and the drivers are always very nice/normal :)Thank you Toyota & Brandon! We love our Sequoia and intend to continue visiting the Jay Wolfe dealership for all of our regular, and otherwise, maintenance.

lorisuthar

Mar 29, 2016

I made the mistake of trying a quick oil change at a local quick change shop...BIG MISTAKE...they didnt have the correct oil and oil was leaking from my van. I frantically called Jay Wolfe. They got me in, fixed my car and gave me a loaner so i wouldnt miss work.....will NEVER go anywhere else.

Shinnyinwhite

Mar 28, 2016

I went in for my oil change, was able to use a coupon so price was great. Also, I love getting my car washed when taking it in for service, always a plus.

Paul10

Mar 27, 2016

I would highly recommend this dealership. They were patient, friendly, and excellent customer service was prevalent throughout the buying, financing, and delivery experience! We would definitely buy from them again!

PriusPower

Mar 27, 2016

Great service and overall pleasant experience. I like the availability of a loaner vehicle when I have some major service performed. Mark works with me to apply all coupons, discounts and incentives that are offered. The service performed is always excellent. If something is not right, Mark makes every effort to make it right. I recommend Mark Hurt and Jay Wolfe service.

don't want account

Mar 27, 2016

We liked that you had something for the grandkids to do and service wait was timed as originally said. Many people like to change oil at first 5000 miles despite Toyota's ideas. We're old school but a lot of retirees are as well and a lot of retired folks buy cars.

Thimam16

Mar 26, 2016

The experience at Jay Wolfe was exceptional.. We have never been treated with such excellent service from meeting with Rexanne Davis to Maurice B.. Bill Stringer and Mike made the deal with us. It appears that the employees are like family and have been with Jay Wolfe for years. When purchasing a vehicle, you want the extra attention that only Jay Wolfe can offer. I will recommend them to anyone I know! It has truly been a pleasure doing business with Jay Wolfe Toyota. Great job-keep up the excellent service! You are truly one of a kind!

JSandmel

Mar 26, 2016

Brandon Pocost was very helpful. got me in and out very good .service performed has always been excellent, and I recommend your center often . Thanks.

mongo312

Mar 25, 2016

Have always had a good experience bringing my vehicles to Jay Wolfe for service. Would recommend them to anyone needing work done on their cars.

bollierc

Mar 25, 2016

Unbelievable customer service from Brandon Pocost...We have the opportunity to take our vehicle to a family friend at Ackerman Toyota, but will not work with anyone besides Brandon at Wolfe West Toyota. Took care of all concerns, old and new, with professionalism, understanding and care. Treated me as he would want to be treated. Danny, who also helped out, was great as well.

Dan

Mar 25, 2016

The service department was very professional, clean, quick and resolved the problem. My truck seems to be running great. I would come back again and recommend them to any Toyota owner.Thanks Guys!Dan

Susan & Johnny B

Mar 24, 2016

Brandon Pocost make a comment to my wife that now everyone is a internet mechanic and is not the first time we have a problem with this men. Sorry for show some interest in my $$$$$ truck and try to be up today about it, Im trying to get some education about my truck, your product! sorry if that is so aggravating for your personal at the service department.Johnny Bermudez2015 Tundra TRD PRO.PS. Andrew Duncan was a total gentleman with my wife and the hole process, thank you Mr. Duncan.

Bridgett

Mar 23, 2016

I went in to other dealerships and they all spoke to me like a car salesmen just tuning out everything I had to say and tried to put me in a car that I didn't want. Well I was referred to this dealership to speak to a man name August Recker. I went in their thinking things were not going to work out for I had a trade in that didn't look to good. August is very professional, and not your average car sales man. He is real and down to earth with excellent customer service. He actually listened to me and was realistic about my situation in getting a car. He was prompt on answering a 1000 questions my mother and I had for him. August Recker and his team worked very hard, and got me into a car that I wanted. Robbie in the financial department also had excellent customer service, listened, and was realistic. August and Robbie even helped me figure out exactly what my sales tax is going to be and even helped answered questions for my mother about her's and she is from another state. What dealership takes their time to do that? Over all August Recker is Awesome, and so is the rest of the staff there. Everyone is polite always checking on you if you are hungry or thirsty. They have a little area inside for customers to relax and eat real food it was just wonderful!!! They really make you feel special and at home. I'm very happy with my experience and the car I purchased. Jay Wolfe Toyota of west county is definitely the place to buy a car.

bob

Mar 23, 2016

Mark Hurtt was courteous and professional. Great experience and outcome! I( would gladly recommend to others and return to your dealership. The customer lounge was also excellent and comfortable.

37013

Mar 23, 2016

Well only speaking on behalf of my own personal experience, that every time I've gone to this dealership everyone there has always been completely honest and they always tried to go that extra mile for their customers .

ruthann

Mar 22, 2016

Service done in a timely manner while I enjoyed a coffee.My contract calls for free oil changes and I will be coming back for service

Dawn

Mar 22, 2016

I was shocked to see how quickly they worked up my deal, usually I have to sit for hours in a dealers office playing the cat and mouse game but they had it all done within an hour for me :) The coffee shop and food bar was a very special treat. I highly recommend this dealer.

bbeilstein

Mar 21, 2016

they did a great job. They have thought of it all. Its a very easy place to bring kids, while waiting on service. They provided food and a great area for the kids to play. Thank you Brian Beilstein

4ToyFamilyof5

Mar 21, 2016

Pamela Oaks, whom I consider to be my "personal service advisor" as well as the rest of the staff is always Fantastic & Courteous! Scheduling service is as simple as sending Pam an email and providing her the dates and times that are accommodating to my schedule. I currently am a 4-Vehicle Jay Wolfe Toyota Family and a very satisfied customer!

1955IC grad

Mar 21, 2016

All word donea s agreed and on time.. She gave me a loaner car so I could complete some items I needed to complete that day. All the work from schuduled work to recall items were done within the time limits I was given.

Llalexand

Mar 20, 2016

My excellent service was due the wonderful salesman I had. His name is Maurice. He was very knowledgable, personable and a pleasure to work with. I would definitely recommend Jay Wolfe to others. Thank you

Sherie

Mar 20, 2016

The service is personalized. The same person takes care of you through the entire visit. The waiting room is comfortable. Food, drink, and conversation is provided. Before returning your car to you, it is washed. Sometimes parking is close at dealerships, so they back your car into a parking spot so you can just pull out forward. This is a nice added touch.

Aharr

Mar 20, 2016

Jay Wolfe was incredibly flexible and pleasant to work with. I was not disappointed and ended up with a great vehicle. I would recommend to others for sure.

Miles95

Mar 20, 2016

The employees at the food center was very kind and helpful, and the food was amazing. The bathrooms were very well maintained. The workers at the service were very efficient and educated. The visit was great.

RG

Mar 19, 2016

The service department was great to work with. The vehicle Drop-off and pick-up was quick and easy. The advisor made sure I knew everything that was done to my truck.

CK111

Mar 19, 2016

Danny warmly greeted me when I pulled into the service center earlier this week. He led me to the area where he filled out the service order,answered all my questions and assured me that he would keep me updated if any additional services were needed other than what we had already discussed . He kindly escorted me to the beautiful waiting area and continued to check in with me and update me on the information on the findings given to him from the service department. I found Danny to be extremely respectful, professional, knowledgeable and considerate of my time. The two ladies who were working in the waiting/ food bar area were also very thoughtful, friendly and helpful to me.. ( sorry, forgot their names.. one was working most of the time that I was there and then another took over shortly before I left ) Both ladies maintained a spotless eating and service area and made everybody feel at home!! I definitely plan to request Danny for our next service appointment!!

Dyelty

Mar 19, 2016

The process was handled timely and professionally . The sales team handled the negotiations pefessionally and all staff was very knowledgable and helpful. This was the second vehicle i have purchased from Jay Wolfe and I plan on returning in the future.

jketola

Mar 19, 2016

Brandon is doing a great job anticipating the service needs of our car. The service was performed quickly and we couldn't be any happier for our car. We actually look forward to bringing our car in for service because the concierge-level service is really enjoyable. Talking with Amanda, the PR Manager, was a pleasure. And, the staff in the waiting room were very attentive and friendly.

1SG Grove

Mar 19, 2016

Great! Love the snack bar. I was out in St Charles earlier in the day and could've gone to that Toyota dealership instead I chose jay Wolfe because I enjoy the waiting area.

rak

Mar 18, 2016

I felt very confident in my service rep response to my concerns about the repair and his techs ability to fix it correctly the FIRST time.All my visit have been outstanding from the time I pull in til I leave. I always enjoy my visits to your dealership!Your personnel are very friendly and knowledgable.

Courage17

Mar 18, 2016

They took care of everything completely. I felt very pampered. This experience inspired trust in me as a Toyota customer. Danny is new to the service tech desk and did an awesome job. I can be a tough customer.

BB3449

Mar 17, 2016

The only reason I would not recommend this service center to anyone is because of the $90.00 diagnostic fee. It would have been nice if the $90.00 fee would have been dropped since I did have over $500.00 of work done. Will not be returning. It's too bad since everything else about my experience was great.

grandpa716

Mar 16, 2016

I pulled into the service area and was met by my assigned service rep, Pamela Oakes, as I stepped out of my vehicle. She had a pleasant attitude which told me she liked what she did. We discussed what services was to be done to my vehicle, she gave me an estimate of cost, and then gave me an estimated time to complete. The vehicle was completed in less time than the estimate and the cost was equal to the estimate. Payment was simple and easy as Pamela handled this also. Pamela went over the service point inspection sheet with me which provided next services that would need to be done along with an estimated cost to complete. I walked away completely satisfied with the experience.

retiree,Tom8508

Mar 15, 2016

I took my Avalon in for an oil change and they thoroughly checked my car and informed me of anything that needed immediate attention. I needed a CV Boot and they replaced it, rotated my tires and checked my alignment.

dmk cartime

Mar 15, 2016

Not only was the service excellent but the salesman was the best! I had shopped online and at other Toyota dealers today and Jay Wolfe was my last stop. The experience here was no-hassle and quite pleasant.The car naturally is perfect in every way!

nothanks

Mar 15, 2016

Service overall was very good. First time came in was to assess if the passenger side airbag needed to be repaired or replaced. You did not have the part in so I had to come back a second time. I asunder the misunderstanding when I made the appointment that the part would be there and it would be a one visit repair.When I left, s I got on the highway my hood popped up. It was still latched but had been disengaged from the interior of the car. When I brought it back for the new airbag installation I mentioned the hood issue to Pam. She stated that there would have been no reason for anyone to have been under the hood. So, I told her that when I came the first time that I had come from another garage that had put on new rear shocks and that I would mention the hood to them since she did not think it had happened at your service center.However, when I left he second time after the airbag had been installed, my hood popped again. I did leave Pam a message but I think it is important that this is brought up because it could be a real hazard. If the hood had opened completely when I was on the highway I could have had a shattered windshield, an accident, or worse.Overall I would say that the service was very good.

wireman55

Mar 13, 2016

even though the process took longer than I would of like, the sales rep.and service I received was good.waiting room help make the wait go buy.

Ed73

Mar 13, 2016

All went as well as could be expected - from the advisor to the maintenance to waiting for the job. There is not much more to say.ONE IMPROVEMENT SUGGESTION - MAKE THE REVIEW EASIER - LIKE NOT REQUIRING VERIFICATION AT THE END (YOU ALREADY HAEVVE MY EMAIL ADDRESS) PLUE WHY MUST I SETUP YET ANOTHER PASSWORD AND SCREEN - JUST USE MY FIRST NAME, ETC.)

Bev

Mar 12, 2016

Polite professional service as usual. Waiting room is very comfortable and well-stocked with food and drink. Lost one star due to length of wait: estimate was 1 hour 15 minutes, but it took almost 2 hours.

Cbrink

Mar 12, 2016

Called for a next day appointment to get new tires and front brakes. Prior service pointed out that these items would be needed soon. Tires were in stock and came with free tire rotation and 2 yr roadside assistance. Service staff was friendly and professional - they clearly reviewed work to be done and the van was ready on time. The van drove very smoothly after new aligned/balanced tires and front brakes were installed! The customer waiting area is excellent and has complimentary food and beverages. Brandon is great to work with & explains work and bill clearly!

vickiconerly

Mar 11, 2016

This dealership is attentive, friendly and fair. There is no other place I would ever buy another car. I will be a repeat customer over and over again forever!

Cinnamon1

Mar 11, 2016

THE CUSTOMER SERVICE IS THE BEST & MY FIRST JOB AT AGE 14 WAS A DEALERSHIP. THEY ARE EFFICIENT, CURTEOUS, AND I JUST CAN'T SAY ENOUGH. IF I COULD AFFORD A NEW CAR I'D BE THERE IN A HEART BEAT. I HAVE RECOMMENDED YOU & ALWAYS WILL.

djett

Mar 11, 2016

I requested a quote through TruCar and Jay Wolfe Toyota came back with the best offer. I worked with August Recker who was very responsive to my emails and we were able to close the deal. When I went in to sign the paper work it was a very smooth process and their were no unexpected surprises / add-on's. I would highly recommend Jay Wolfe and August Recker if you are considering a new car purchase.

lcallahan0229

Mar 11, 2016

Every single person is customer service focused and the extra services are appreciated. Very comfortable waiting area with all the amenities and some! Best dealership I've ever been involved with.

Jaywolfefagin

Mar 10, 2016

Brought my car in for a recall on the driver side power window. I figured, since it was a recall my service wouldn't be a priority. Decided to leave my car and not wait around for it. To my surprise, I was called in an hour and told my car was ready. Service is always fast and friendly, even when I don't have to spend a dime!

New Camry Owner

Mar 10, 2016

My first visit to the Service Center. Needed to install body side molding and apply Lux treatment to exterior and interior. Appreciated Bill's help with scheduling and providing loaner car. Also helped me decide on installing the special trunk mat to protect the trunk carpeting. I have already referred the Jay Wolfe Service Department to my daughter who owns a Rav4 based on my purchase experience and this experience confirms my recommendation for the Service Department.

KMELCH

Mar 9, 2016

Great experience with purchasing my new Highlander. I had some special request and they completed all of them. This the best experience in purchasing a car and that was because of Mike Wania, Mark Hurt and Tyler Stevens. In my opinion, I got a top selling vehicle at a great price. I ordered this car and it arrived in 24 days. Got vehicle ready to go in a couple of hours. I do not remember ever purchasing a cars, and I have purchased about 12 cars, having the experience this great.

shuff101

Mar 9, 2016

Easy scheduling, quick service, friendly employees, comfortable and clean waiting area. Bill walked me to my vehicle. Made my appointment same day. Love Jay Wolfe Toyota!

JEL1953

Mar 9, 2016

This is a friendly, welcoming and comfortable dealership. The perks are great - like complimentary food & drink when you're wearing down. The salesman - Eric Poe - was terrific - knowledgeble, incredibly patient and nice.As a single, clueless female buying my first new car alone, I so appreciated everyone's patience.

pghutch831

Mar 9, 2016

Bill Bennett is always friendly and professional. I have had Bill as my service rep several times now. He is a real credit to your organization. Keep up the good work, Bill!

bapass

Mar 9, 2016

When I made my appointment on the website, I requested my regular service adviser. When I arrived, I sat in my car for at least 5 minutes and no one came out to greet me. (This was most unusual) I thought my adviser might be finishing lunch. Finally, the man who puts plastic protection in your car, came over and told me that Brian was not there. I went inside and no one greeted me or attempted to wait on me for at least another five minutes. (There was an older man there who was also waiting and no one helped him either) I felt the service was just so so on this visit and a little disappointed in Jay Wolfe. Perhaps you could note on your website when a requested service adviser is not going to be there. Had I known this information I would have come another day.

gthomas

Mar 8, 2016

Great service experience. Just had to get the oil changed but I was in and out in about 40 minutes and I got my truck washed! Glad that it was done before the estimated time. Free bagels were great as well. Good Job!

Julie

Mar 8, 2016

The team at Jay Wolfe Toyota was friendly and inviting. The service and experience was memorable. I am enjoying my new Highlander. Thank you Billy Morton!

Timbo

Mar 8, 2016

Car service is timely, priced right and amenities in the Customer center are awesome! Jay Wolfe employees will treat you right! Great food and treats too!

Shinnyinwhite

Mar 8, 2016

It was my first time visiting this dealership and I was pretty impressed. The environment was welcoming and workers were friendly. I had a good overall experience and will be going back for my next oil change.

Suwanna V.

Mar 8, 2016

The service is very good. The service staff is friendly,helpful and answered my questions clearly. The waiting area is nice and the food was good too.

STLgo

Mar 8, 2016

Hands down this was the best experience I've ever had in purchasing a new or used dealer vehicle.Everyone in the dealership was knowledgeable and courteous.

peej

Mar 7, 2016

No complaints. Took a little longer than expected but that's no big deal. Bill Bennett was very helpful and keep me well informed through the process. Michelle F. at the bistro was very nice and pleasant to talk to.

Cwik

Mar 7, 2016

Appointment was supposed to be with Grace, but ended up with Cody. Overall experience was good. Cody had to juggle my deal with another customer, so had to wait a bit when the truck was ready because he was working his other deal. Not that big of a deal, but thought someone else could of stepped in to get me out the door sooner.

dan123

Mar 7, 2016

Excellent service! Super service. Went for a walk and when I returned the truck was ready. could use a better dryer or a slower driver going through the dryer cycle.

Len

Mar 5, 2016

The entire experience was fantastic. Bill Bennett, service advisor, was very helpful and thorough as well as congenial. The Bistro personnel were affable, kind, and thoughtful.

tdms812

Mar 5, 2016

My past 2 service appointments have been with Bill Bennett and I've been very pleased both times. He's honest about needed and recommended services. Bill also ensures quality of work before allowing my vehicle to leave the shop. I also love the waiting area. The WiFi allows me to 'be at work' while waiting. The hostesses are always kind and gracious. Good food, too.

Rick77Bier

Mar 5, 2016

Jay Wolfe employees are always very friendly, helpful, and professional. They get their work done in a professional and efficient manner, I have been completely satisfied with every service visit.

Redneckpup

Mar 5, 2016

Brandon and Andrew are always so helpful, honest and funny :-) The service is always thorough and I leave assured things were done the best way possible. These guys are an asset to Jay Wolfe and raise the bar of service :) Thank you!

dbrotherton

Mar 5, 2016

Worked with Heidi in internet sales and then handed off to August. August was extremely helpful and knowledgeable on the vehicle. It was an easy buying experience all in all. Staff was always making sure we were taken care of. Highly recommend this dealership and August for a new/used vehicle.

gary n

Mar 5, 2016

Brandon interpreted my problem description, and applied a service bulletin fix. He knows his stuff! The amenities in the waiting area made the whole service experience relaxing and enjoyable.

herblady

Mar 4, 2016

Service was quick and very friendly , both in the service area and waiting area. I will definitely come back here again. I have brought my granddaughter in the past, and everyone went out of their way to be accommodating.

Tracy

Mar 4, 2016

Great service department. Honest and good advise. Very efficient check in and check out process and use of loaner card provided. I only wish the dealer was not so far West

mbrandon

Mar 4, 2016

Scott was easy going and knowledgeable. I appreciate his no-pressure approach. I was able to make a good decision on my purchase without feeling pressured to buy a certain type of car or price range.

love-my-van

Mar 3, 2016

I had been in the prior week for a radiator leak. We noticed fluid on our garage floor, so we called Brandon. He said to bring it in -- they figured out what the issue was and fixed it at no additional cost. Yes, I did need to make a second trip, but I needed a safety inspection anyway, so it was no big deal. I was given a loaner car for the day, since the necessary part was coming from KC.

RadRussian

Mar 3, 2016

I've been here many times for service and have never had any issues. Oil changes are quick and the waiting room is very comfortable to sit in and the complimentary refreshments are welcome. I also had some recall work done there and they were very punctual about calling me when parts came in and getting work scheduled and completed. No issues at all. They are also very superb about scheduling around my schedule and were always able to accommodate.

J-Jeep

Mar 2, 2016

Ms. Oakley, was my first contact. I found her to be efficient, personable, and took care of our Highlander right on target as she said she would. I also enjoyed your bistro, especially the comfy chair with a small writing surface so I could get some work done.

Returning Toyota Customer

Mar 2, 2016

Beautiful, clean dealership; the bistro area a nice perk. No hassle test drives. No pressure on sale. Sal Aslam very pleasant gentleman to work with.

SM2016

Mar 2, 2016

Jay's Bistro is a wonderful addition to the waiting area. The selection of snacks and sandwiches makes waiting for one's vehicle quite painless, even during lunchtime. Comfortable and varied seating allows customers to work at a table or settle into a couch. Those who used the new massage chair seemed positively blissful.

ckruger

Mar 1, 2016

Chad is very knowledgable and courteous. Service is great! I would always go back to that place whenever my car needs its service. Waiting room service is awesome!!

francelly.rosas

Mar 1, 2016

Mark was very nice and worked very quick with my car. Customer service and quality of work was really good. My wait time was very comfortable at the lounge.

Laurie

Feb 28, 2016

Customer service was excellent! I'm not sure of the service woman's name but she was so professional and helpful. She was so so nice. I appreciate that!

Kurt

Feb 28, 2016

My wife and I were thinking about buying a 2016 Avalon and paid a visit to look a some of the candidate colors we were interested. Jason Theis made us aware that Toyota was offering a nice rebate if we bought the car during February, so we decide to see if we could get exactly the car we wanted. I wanted the Avalon XLE Premium with a few specific options added. My wife wanted the Celestial Silver Metallic exterior and the black interior. Jason was able to find an XLE Premium model with our desired colors was scheduled to be built for another dealer in the area, and Jay Wolfe was able to arrange a swap with that dealer and have that car built for us to our exact specifications. We placed the order on a Wednesday and took delivery on our vehicle on a Monday 12 days later. We love the new Avalon and Jason did a great job teaching us about the new technology.

Cifarelli63

Feb 28, 2016

Work was completed in a timely manner!! I don't agree with shop charges. These charges are not part of my service. It is expensive enough.

nbk21wq

Feb 28, 2016

Making the appointment was really easy and they offered several times that works with my busy schedule. They did exactly what I asked and also completed right on time. It was snowing the day I dropped off my care and when I came to pick it up they warmed it up and brushed off the snow.

Angela

Feb 27, 2016

It's the little things that make a big difference! Thanks for your personalized care and attention! You make buying a car an easy, stress free experience!

Abbyb

Feb 26, 2016

My husband and I were in a horrible situation where we had a massive negative equity on a car. Tim winter and Brian in fiance went well above to make sure we got our of this horrible car and into a safer more reliable rav4! We love our car and hope to have it for years to come! ! But you have loyal customers for llife!

mike rav 4

Feb 26, 2016

Pam was very professional & courteous & I was in & out within 45 minutes.The ladies at the food counter were very nice also, making sure everything was correct.

Kousik sinha

Feb 25, 2016

I visited their website several times to look for a particular new model. She answered my all questions to best of her ability.

kay sinha

Feb 25, 2016

I asked several questions in numerous times about particular car, I saw on their website. She answered every one of them to my satisfaction.

Bob & Vicki P.

Feb 25, 2016

The team at Jay Wolfe Toyota has been a pleasure to work with on the purchase of our new car, a 2016 Toyota Camry. A special thanks to Maurice Bembry in sales, Robbie Foushee in finance, and GM, Johnnie Andrawos. And, thanks to the service dept., as well. We look forward to our continued relationship with Jay Wolfe.Bob & Vicki P.

HappyNewCarOwner

Feb 25, 2016

I bought my 2015 Toyota Corolla a few months ago and this was my first free maintenance visit. All I needed t do was bring my car in and wait in a very comfortable waiting area next door (free coffee and sandwiches, TV and even massage chairs). The whole visit took about 40 minutes. I'm looking forward to more visits like this for the next two years (free maintenance plan provided by Jay Wolfe Toyota).

Teraflop

Feb 25, 2016

Jay Wolfe Toyota responded quickly to my online inquiry and efficiently with a well-organized team. They found my desired vehicle quickly and had it ready for me to test drive the next day. The experience was professional, excellent, and efficient. Eric Poe was definitely the man that sealed the deal.

rickshaw

Feb 24, 2016

By far the best experience I have ever had. He made me feel like I was the most important customer, and I appreciate his passion for customer service! Go see him NOW!!!

Broncos717

Feb 24, 2016

Had my Highlander in for 15,000 servicing. Tire rotation, fluid check, etc. There about an hour without appointment. They got me in and out with a car wash to boot. Waiting area was comfortable with food/drinks service available. Overall pleased with my service experience with Jay Wolfe so far.

Am

Feb 24, 2016

I was greeted by some welcoming and understanding service representatives. I was 30 minutes late for my appointment but they didn't fault me. The service rep who took care of me last time remembered me and said hello! My service rep this time applied a coupon for the oil change when I couldn't find it in my email.I also really appreciated the kid room with toys and separation from the other customers so I didn't have to keep them so quiet.

Karlie

Feb 24, 2016

Taking car in for service is a quick and easy experience. I appreciate the nice waiting room and cafe offerings. The car wash and answering any of my questions is also very helpful.

Carl

Feb 24, 2016

Mark Hurtt should be under service not sales. Enjoy having him take care of me. He is very friendly and does his job well. Thank You Mark.

JLMO

Feb 23, 2016

As usual, above and beyond. Brandon is professional, friendly, knowledgeable, and gets the job done. He had my car picked up and returned as promised.

Barb

Feb 23, 2016

Brandon was friendly and explained everything that was being serviced on my vehicle. Wait time was shorter than expected. I will continue to bring my vehicle to Jay Wolfe for servicing.Thanks!

Yul

Feb 23, 2016

This was routine, scheduled service work. Brandon did an excellent job as my service adviser. I rated the quality of work "average", since I'm not able to judge whether the inspections, tire rotation and alignment were done properly. There are no readily apparent problems with them.

Veninga, Brandon789

Feb 23, 2016

They helped me so much with everything. First thing they took care of my car, and provided me with a great rental, for a few days. They fully inspected my car, and called about any extra problems that might have occurred. I got my car back in a few days. They went though my inspection, and my car runs better than ever. I thank them greatly for my experience.

Cartilage01

Feb 22, 2016

Enjoyed the whole experience. It is always stressful for me to spend money on a new vehicle but the whole team was great to deal with. I would recommend them to friends and family.

Ken826

Feb 21, 2016

Gave Wolfe Toyota a chance to bid on a car to replace on lost in an accident. While service and friendliness were excellent they did not have a car available which met our needs and pricing was not competitive with other dealers. (So far!) Tim Winter is a very good sales rep and very customer oriented

Tom's Toyota talk

Feb 20, 2016

I have used the service department for basic maintenance under warranty and have been totally satisfied so far. It seems they do a good job of taking care of their customers.

Jen

Feb 20, 2016

I'm so thankful that I purchased my Toyota Avalon from Jay Wolfe. My service technician, Pam, has always been great, but really took care of me and my car after a recent accident. I am so appreciative of her help. She definitely went above and beyond for me!

TonyM

Feb 20, 2016

I have purchased five Toyotas over the years. I live in the city and have at least two other dealerships that are much closer to my home. But, the Jay Wolfe service team is the best around. Matt and Andrew are the best. My problem was taken care of and in less time than expected. Great job!!

Joe from MO

Feb 19, 2016

I came in for some warranty work and couldn't have been more pleased with Brandon, Michelle, and just the overall experience. Driving a little extra further to Jay Wolfe is well worth it in my opinion.

Jacqueline1951

Feb 19, 2016

Professional, pleasant, pleasing, and no regrets paying the bill! Brandon was very thorough and the entire service group was funny and engaging. Please stop asking that I be 25 words I have nothing else to write

A 4Runner Owner

Feb 18, 2016

They know their job very well, and they are doing their best to take care of any issues, prices for their services are a little high,

naseem

Feb 18, 2016

I worked with Rusty who was very pleasant to work with and very professional He made sure all my lease papers were ready when I had to pick up my car

shutrb

Feb 18, 2016

I went for my 5000 mile service. Andrew Duncan was polite, helpful, showed me to the waiting area & introduced me to a hostess who made me a lunch sandwich that was very good. The service time was less than anticipated, they washed my car, and then a sales representative named Scott spent time with me to explain some details about my car's capabilities to me that I didn't fully understand. He was also very nice & helpful, and patient with my many questions. Scott was great to help me so much even though he had not originally sold us the car (I found out that Tony who had was no longer with this dealership). Also saw Mike Bozzi who had helped us with our original sale & he's just very nice to talk to.

Mortakai

Feb 18, 2016

No pressure, sales people knowledgeable and helpful. Outstanding showroom and waiting area. The new car briefing was thorough and comprehensive. I would highly recommend Jay Wolfe to friends and family.

eAddict

Feb 18, 2016

Many times when you drop off your car you fear the extra finds. I was there to get a hatch switch replaced AND, if the coupon allowed it, oil change and tire rotation. I dropped it off at night and was pleasantly surprised to get a call early in the morning. One other service was suggested BUT not required. I decided to add it on (it was inexpensive) and then could go and pick up my car any time shortly after the call. Pickup was quick and easy. Even managed to sneak in lunch there. the folks they have working at the Bistro were very friendly and polite. Everyone I interacted with was that way.

Corolla Owner

Feb 17, 2016

the car assessment found a major problem, the agent advocated to have it covered as my extended warranty, which was approved, 10 hour job = car rental by Wolfe toyota, plus other maintenance tasks done. Good explanations of all steps.

Linda Ayres

Feb 17, 2016

Estimate and work were well done. Polite, knowledgeable service personnel. When Chad was tied up with another customer for a while. Brandon, who is my usual service rep, stepped in to expedite my payment so I could leave in time to meet my husband's Adult Day Care bus. Chad was good and once again Brandon saved the day.

Dustymax12!

Feb 16, 2016

I was VERY pleased with Mike Wania. He was very kind and did not rush me into something just to make a sale. I would definitely send someone to Work with him again! Tyler also dos a great job taking his time during the lease process.

xiaofei liu

Feb 16, 2016

The factory scheduled maintenance was going on smoothly as usually. The service agent also helped check a brake noise heard days ago which turned out to be normal in winter. The car was not washed though, maybe because they were too busy that day.

shari1219

Feb 16, 2016

Always a good visit! They go above my expectations to offer good service. I needed new windshield wipers and don't have the extended coverage! The team worked with me to get me a excellent replacement and now my windshield wipers work amazingly!

Timannette

Feb 16, 2016

I always ask for Josh Younger. He has an outstanding attitude and professional yet personable personality. He is super and so is the service, communication, and care for my vehicles.

papa12

Feb 16, 2016

Outstanding and friendly people that work in this terrific dealership.Very good explanation of the new vehicles.Very good safely equipped vehicles.The price is too high to afford,I could purchase one more new vehicle.Thank you very much.Sincerely Yuri and Natalia Shander.

Husband and Wife Navy Veteran's

Feb 14, 2016

We lived in Hawaii for 13 years and found one excellent car dealership we used. When moving to MO we tried three dealerships in the St. Charles area which all had satisfactory work but long waits for service and several returns to get cars fixed right. THEN we bought an FJ Cruiser at Jay Wolff! WOW! Over and beyond our expectations! Appointments with ease, vehicle serviced right the first time, friendly people and the Bistro is absolutely wonderful! We returned four years later to buy a new Prius. We did not look anywhere else because we wanted the service from Jay Wolff! Highly recommend to anyone interested in nice honest people with excellent service.

ToyotaGuy

Feb 14, 2016

Our overall experience was very good. Salesperson (Sal) was awesome in his responsiveness and overall commitment. Dealer facilities are very accommodating and warm. The only "could be improved" is the bureaucracy when picking up the car. We paid cash and yet the paperwork, warranty-sales, etc. took two hours.

Coffee

Feb 14, 2016

Very quick and everyone was great follow up. Call me asap when done . When I arrived for pick up car was waiting. Had car parked right up front.

Dave 53

Feb 12, 2016

Brought my FJ in for recall repairs, the folks in the service department were very professional and had me back on the road in short order, It was my first time to Jay Wolfe Toyota I am sold on their service department and will use them in the future.

TCW

Feb 11, 2016

Every one is very nice and helpful, I have been coming to this service department for 10 years. I really enjoy the updated "waiting area"

Reno10

Feb 11, 2016

The team at Jay Wolfe located the vehicle that I wanted with ease and had it ready for delivery with in two days. Thank you again for the fast no hassle friendly service!

Esweetin

Feb 11, 2016

Everyone did a great job. Found our car for us and got it in good time. Staff was friendly and everyone knew what they were talking about.

Sandra

Feb 10, 2016

Our salesperson, Scott Campbell, demonstrated excellent customer service skills. Everyone was very helpful and loved the idea of the Bristol Cafe. The only opportunity for improvement would be to reduce the time of the whole process. We were there approximately 6 hours before the whole transaction was complete.

Terry

Feb 10, 2016

The service people are just too efficient. I didn't have enough time to eat my way through all the food. Guess I could have gotten a cup of coffee to go. Seriously folks, the service is always great. Polite, they listen, and I would say that they go that little extra bit.

MLIN

Feb 8, 2016

Arrived at appointment time having check engine light on. They found out the vacuum hose was loose & might be touched when they did the engineer service at the last visit. So they did not charge the diagnosis fee & only recommended other services. The service I requested was quick. While waiting for the diagnosis and service, I stayed at the at the lounge. They have breakfast, snacks and coffee with big scree TVs and message chairs. It made my waiting entertained.

DL8

Feb 7, 2016

Everyone I dealt with was very helpful, knowledgeable, and most importantly honest. They didn't play games and worked hard to find me the car I wanted.

BeckyEschmann

Feb 7, 2016

I felt very nervous about the car buying experience, but Sal actually made it easy. He is very authentic and real and doesn't feel "salesy" at all. He was up front about all prices and fees and really worked with me to get to our budget. I would highly recommend him. Sal was up front about how long the financing part could take on a Saturday but it was actually shorter than we thought, and the lounge at Jay Wolfe is very comfortable with lots of conveniences.

gustavzantanon

Feb 6, 2016

Mark paid attention to the Service history and corrected some oversights that another dealer made. The waiting area was comfortable and Michelle made me feel welcome.

Cge

Feb 6, 2016

Met Mark Pardee and he was a super star sales leader in every way. Nervous about negotiations and he was a truly knowledgeable gentleman. He really went above and beyond to work with my husband and I.

Toyotafan

Feb 6, 2016

Went in for a service appointment for some minor body work, got in very fast, they have a nice cafe and wifi so I could get work done while waiting. I got in and out really fast. Very organized.

kyleigh50

Feb 6, 2016

Everyone was very helpful, Heidi internet rep, Josh Is very good no pressure explained everything thoroughly,Luke business manager helped us save by explaining how much we would save with 0% financing. Jay Wolfe was the first Toyota dealer to respond to my internet inquiry. This is our first Toyota and I recommend Jay Wolfe Toyota to anyone interested in purchasing a new Toyota. Thanks for a great car buying experience.

Jack

Feb 6, 2016

Made 7 am appointment for 20000 serviceat . Dropped car off night before with a note that I needed car by 10am. Josh called at 9 and said car was ready Worked out as planned

Laurie

Feb 5, 2016

Cody Cox was wonderful! He put up with a lot of anxiety from me, but he was awesome! Answered every guestion I had and sometime twice! He made me feel comfortable when I was really nerves.

montaigne

Feb 5, 2016

Just had another great experience at Jay Wolfe. Even a simple oil change and tire rotation is pleasant. The waiting lounge/cafe is great! The service visit was reviewed without pressure to do more than was needed, and my care was wash when I received it back. Thanks so much for making my morning bright!

Sueandirl

Feb 5, 2016

I was very satisfied that all my needs with the car was met. Everyone was very courteous and efficient. I'm so happy that this is the dealer I have chosen!

Jingles

Feb 5, 2016

The service people are extremely helpful & friendly. Would highly recommend for any service needed. The waiting area is very comfortable and the girls you have there are extremely nice.

trouble1943

Feb 5, 2016

Made an appointment for my Scion tfC's 6 month service. Greeted immediately by my service advisor. He took me into waiting room where I had a macadamia nut cookie and diet coke. Only dealership[ with a breakfast, lunch and dinner menyu for customers. Car was ready sooner than promised, washed and ready to roll.

drissell,ruth84

Feb 5, 2016

As a new widow, I did not look forward to this first time experience but I found it to be very pleasant and easy to do. I enjoyed a short wait and enjoyed the good coffee and snacks in the comfortable waiting room and will look forward to the next time!

MissKitty

Feb 4, 2016

Staff was very friendly, helpful, and informative about the service being completed on my car. Enjoyed the complete message chair, the offering of a rental car greatly appreciated too.

jmroons

Feb 4, 2016

Great people. Real pros. The service department is1st class. Went in for scheduled service and within an hour I was on my way. Thanks so much

Zen

Feb 4, 2016

A sip of Zen tea,Service with a smile, key,No problems for me.Simple free oil change,Low city miles, nothing new,Tea, lunch, wash, depart.-Zenitin

Bag53

Feb 3, 2016

Thanks Maurice I love this new ride and tell saleManager thanks for getting the color interior IOrder thanks guys I appreciate the great service

Tbled2000

Feb 3, 2016

Wish they were in Illinois. We were able to get a discount with our Costco membership which was very nice. The food was great. Thanks!

Beechert

Feb 3, 2016

Outstanding experience acquiring the Avalon. Popped in to show my son what one looked like. Drove it home a few hours later. Sal was a terrific salesman.

cma14

Feb 3, 2016

All employees I dealt with were courteous and knowledgeable. They took time to listen and found a vehicle that met my requirements within my budget.

Camry lover

Feb 3, 2016

My experience at Jay Wolfe is always positive. Brandon Pocost always manages my service calls in a professional and friendly way. His customer service is outstanding. Love the fact that I can get a cup of tea and cookie while I read in the comfortable waiting area. It is worth coming from South County for this kind of service.

tp123

Feb 2, 2016

Excellent customer service they got me in and out fast. I will be going back to them for all my future service needs on my Camry.

Pigmobile

Feb 1, 2016

My salesperson, Maurice Bembry was personable and extremely knowledgeable about the vehicle in which I was interested. He did not seem pushy and allowed as much time as I needed to become familiar with the vehicle and make my decision. That part of the sale did not seem overly time consuming. The business /financial component did take an extremely long time and there was a glitch in the final purchase price that caused frustration, but they were able to work it out and stand by their word. Overall I have been happy with the experience .

BJ 2016

Feb 1, 2016

This is my fourth Toyota and the top notch customer service by all of the employees at Wolfe has been the best experience of all the dealerships I have dealt with. Everyone was so friendly and helpful including the staff at the lounge. Beautiful building and well arranged.

ruth70

Jan 31, 2016

Matt was patient and answered all the questions we had since this is our first experience with buying a Prius. The atmosphere of the dealership put us at ease, and Matt was sure we were taken care of from beginning until we pulled off the lot.

ASequoia

Jan 31, 2016

Maurice Benbry is a very professional sales person and made our purchase of our new Sequioa a Great experience! He is easy to work with and wants the customer experience to be good.

jen

Jan 31, 2016

I have had several recent service appointments with both of my vehicles, and have had very positive experiences. I feel that I can count on good service and a fair price for the work that is done. I do not plan on going anywhere else.

cgb

Jan 30, 2016

Everyone is super friendly and the waiting room is huge and accommodating. Everyone waiting seemed to be relaxed and enjoying the massage chairs, flat screens, kind people and free food!

ana1970

Jan 30, 2016

Oil change fast. Received me without appointment. Car working very well. I need to come back when the weather is cold to check on a noise

george.kavanaugh

Jan 30, 2016

Love the service but hate the constant badgering for a survey after EVERY visit. Constant phone calls to complete the survey or questions on the phone about how was the service

service review

Jan 30, 2016

Everything was taken care of as promised in a timely manner. Plus there was a pretty good cookie at the end and the car was thoroughly cleaned.

Jackson

Jan 30, 2016

Excellent staff, seivice, and waiting room. Highly recommend to others. Everyone is really friendly, service was fast and love all the amenities in waiting trio Overall service package pricy though.

Sanjay

Jan 29, 2016

Bought a Highlander with them yesterday. The Sales guy (Sam) is reasonable and nice. After putting several conditions here and there, i had to tell the Finance manager (i think his name is Bill)) that this is not turning to be a good experience. He seemed reasonable and agreed to me, instead said, i want to lower the price $125 in return that we can make this a happy experience for you. I like that he was concerned with customer satisfaction, and i replied - that sounds reasonable, and i had to sign on a paper that i give 10/10 satisfaction in return. I signed. Bill went back, and then another manager comes (i think he is the manager of the front sales team) and says - i cannot do this $125 discount for you and if you can buy cheaper, go elsewhere and buy. My logic there was, i never asked for that $125, and he sure could say - we are in very rock bottom price and would like to earn business. And that 125 was nothing that breaks me, and they know that by seeing my earning on their financial application. Then i was like - is this how you guys want to stay in business? later, this topic came up in the finance team, and the gentleman said - i know the manager in the front did a poor job with you, but again, this is car dealership - dont expect things to be reasonable and logical. I replied - it really does not matter to me, as i walk out of the dealership, i have a job to do, family to take care and a happy life ahead. After thinking a long time, i felt that the front manager was just not a professional person. I would never buy from them again or recommend friends there.

Mischeaux

Jan 29, 2016

Although I really hate waiting for my car I have to admit that your lounge Wi-fi makes it more bearable. What was a bit of a drag however is that your Wi-fi blocks a lot of sites, basically anything that provides streaming content like Pandora, CNN, Youtube, etc.

Truckman2014

Jan 29, 2016

I had been to another Toyota dealer whose service was, in my opinion, less than satisfactory. What a pleasant surprise awaited me at Jay Wolfe! The people there were very friendly, yet professional, and attended to my every need eagerly. The ladies in the lounge area even made me lunch! I couldn't believe a dealership could be so great! When my truck needs attention in the future, you can be sure I will take it back to Jay Wolfe.

West county shopper

Jan 29, 2016

From the moment you walk in you, you receive top notch customer service from everyone. The open concept design of the showroom and dealership really helps make the entire experience. Definitely NOT the typical "car salesman" attitude. Jason was not pushy at all and helped me find the best car for my needs. No hidden fees or gotchas. He explained everything very well and upfront. The service department was another big reason why I chose to purchase from Wolfe. Can't say enough about the great experience I get every time I take our Toyotas to Wolfe.

St Charles resident

Jan 28, 2016

It was the most pleasant car buying experience yet. We didn't feel pressured to buy the car or the extras which meant a lot. Our salesman August was excellent with knowledge, courtesy, and efficiency. We would definitely choose him again. Luke didn't insist we buy extra coverage which we appreciated. All of those things made our buying experience excellent. Thank you.

tmckelvey

Jan 28, 2016

Overall I was very pleased with the service and effort given by the employees. I've already recommended the dealership to a few other people.

Dieckk1

Jan 28, 2016

5 star service all the way around ! Highly recommend. No one likes to waste time waiting for their car to be serviced...... Jay Wolfe and staff far exceed making it feel like a waste of time. With a comfortable facility where you can sit quietly and work, grab a complimentary lunch or beverage or sit comfortably on a coach and watch TV...... Their facility and environment allow you to enjoy your wait. Thank you Jay Wolfe Toyota. From your new loyal customer !Kathy

Rachel

Jan 28, 2016

Mark Hurtt always makes me feel very taken care of! And waiting in the waiting room is enjoyable! Even with three kids and waiting about an hour, it was totally enjoyable!

Sweet Annie

Jan 27, 2016

Great place highly recommend this facility!!!!! Will be using there services for the long life of my Toyota!!! My Rav 4 loves this place she can't wait to return.

Jan D

Jan 26, 2016

Service staff is professional & friendly! They treat you like a member of the Wolfe Toyota family. Service is quick and everything is well explained and outlined for you. They have a great cafe area where you can enjoy a beverage as well as snacks or a sandwich while you relax and watch TV or read while your vehicle is serviced.

Cmdawson

Jan 26, 2016

Great service, honest assessment of vehicle needs, timely return of vehicle. Chad was great to work with. Really appreciated complementary breakfast. I will be back.

4RFAN

Jan 25, 2016

Recently purchased a vehicle with Eric Poe at Jay Wolfe. Great service overall. Additionally, very attentive to any specific vehicle requests and kept me up to date on the vehicle status prior to it arriving.

Kim

Jan 24, 2016

I was impressed with friendly staff & great customer service at dealership. I wouldn't hesitate to return. We worked with Matt Carroll and thought he was great to work with.

donald678

Jan 23, 2016

The issue I had was an ongoing problem dealing with oil consumption. This problem goes back to last May. Last week I talked to Chad and then again worked with Brandon Pocost. My car was fixed and so far very pleased with the results.

Kmeyer3

Jan 23, 2016

My routine 10K mile service was quick (less than an hour) and the separate children's area made waiting with two young children a breeze!

Lisa0213

Jan 22, 2016

The "check engine" light came on my Corolla late one evening. I looked online at the service scheduler for the dealership I usually go to but nothing was available for two days. I checked the scheduler for Jay Wolfe Toyota and there were several appts. the next morning. My car was diagnosed but the part had to come from KC the next day. My brakes were found to need replacing during the 23 point check. They sounded horrible for the last 20K miles but I was always told it was just grime on the edge of the rotors and the pads were fine. The service advisor said since the part wasn't available anywhere in town he could " put me in a car" until the next day. That was great. I wasn't aware that $35 would be added to my bill. I'm fine with it actually but just didn't know that. Also, I felt kind of lost because I had never been there. I drove in the service bay but wasn't sure if I was supposed to go in to an advisor. At the other dealership I'm met by an attendant and taken into the advisor. I was also not aware of where the waiting area or bathrooms, etc. was. The place is very nice and is there to meet the needs of the customers. I just felt like I was a bit on my own to figure things out.

Freddy

Jan 22, 2016

In and our is less than a hour. I had a great visit. Everything with my car was good. The only issue is I did not get my free carwash.

kathy.chamineaktroll

Jan 22, 2016

excellent service always and I love the cafe. The attendant, Merari was very friendly and on top of all orders. Was not happy with the service bill but that happens everywhere

Liz

Jan 22, 2016

Robert was amazing. I would recommend him to anyone. He was very helpful, and answered all my questions with no problem, and if he wasn't sure of the answer he would make sure he found out before telling me the wrong information. He made sure I got what I wanted, and went the extra mile with everything. Thank you Robert for making this as easy as possible, and being so helpful. You're awesome :).

Toyota1234

Jan 22, 2016

An unexpected conflict occurred so I missed my appointment, but Jay Wolfe was nice enough to work me in anyway that day since I needed the car the rest of the week. Thanks!

cindy777

Jan 20, 2016

Quick service, didn't have to wait long. Maintenance was done, they notified us we needed new tires and gave complimentary car wash. Thank you

Tom and Patti

Jan 20, 2016

Maurice worked hard to get what we needed which was a New Sienna with auto access seat and kept his word throughout the process. He also knows product features better than most sales people I have met.

Jeff23

Jan 20, 2016

Very efficient service and no charge car wash. After the prior inspection of the rear leather seat defect, the dealer promptly agreed to replace the leather seat .

JB

Jan 20, 2016

I called and spoke with Pamela Oakes about having my car serviced. She told me to come right in. I was there in 15 minutes and was helped immediately!

kim.milberg

Jan 19, 2016

I went to get oil changed and the tech noticed that continuous velocity boot torn. Mark explained without being condescending, then told me that I could leave and they would give me a loaner car. Having a bad day, and I got a little tearful, and Mark was very kind. Got the car back the next day and it drives great!

ToyRAV4

Jan 19, 2016

Great service and friendly personnel. I am very happy with every experience I have had with Jay Wolfe, from purchasing my vehicle to keeping it running smoothly..

Juancv82

Jan 19, 2016

Rusty and Jessica provided great customer service. I Told them what kind of car I was looking for and price range. I didn't feel pressured by Rusty. I'm happy with the car I bought and rusty took care of all my needs and concerns..... GREAT JOB!! ??????????

Olafo

Jan 19, 2016

Great service and attitude of all personnel. I came with no appointment was was able to get the service done without any question. Car was clean and ready in just over an hour.

Clayton

Jan 19, 2016

Then got phone call asking me again - now this. Happy to deal with you but what's up with the repeats? Also - why a 25-minimum word count? Not consumer friendly.

Dukebjc

Jan 18, 2016

Jay Wolfe has been maintaining my car for me for almost 9 years. My sequoia was a 2002 with shy of 3000 miles from making 300,000 mile marker. It needed quite a bit of work and I finally decided not to invest but to upgrade vehicles. They totally made the experience not only painless but quite comfortable for me. They worked out a deal for me that was extremely fair and it was what I wanted that counted. They could have easily taken advantage of me because I was between a rock and a hard spot...but they didn't. I felt like family. My wife came in and within a short amount of time I had a new but used vehicle that was PERFECT!

Basspro

Jan 16, 2016

Extra effort was appreciated. I have a difficult wiring issue with my 2003 Tundra srs wiring and cannot get the airbag deployed light to go out.

JO-PRIUS

Jan 16, 2016

Each time I have been to this dealership for service, I have been impressed with the professional and supportive service team. On my most recent visit, it was Josh who made sure that what I needed done was accomplished - and he was especially with Bluetooth issues. In the past, Brandon has shown the same high level of commitment to excellent customer service. And while I am by nature somewhat impatient, the amenities and atmosphere in the waiting area are very respectful of customers. Michelle was managing the Bistro on my most recent visit and I saw her interact warmly with many customers.

Mary1

Jan 16, 2016

Brandon,Was very helpful. And it is always nice getting great service. I was helped as soon as I pulled in and I didn't have to wait long.

Ron Corno

Jan 15, 2016

Very professional sales and finance people. Good price on new car and trade in. Good location from my home.Very nice waiting area. Had the right color of the SUV.

FordToyota

Jan 14, 2016

It was my second visit to Jay Wolfe to take my cars for maintenance. Brandon was very professional and the technical team behind the scenes was just great.The only complain is that they were too fast ;-) I could not enjoy much the new massage chairs!

Gdjonesdo123

Jan 14, 2016

I have had my car serviced here for every 5000 months mile service. The service department is friendly and dependable. I have never seen a service department like this when I had previous cars at previous dealers.

beej1024

Jan 13, 2016

everyone very friendly,happy to help and maurice had answers to all my questions.maurice did everything possible to make sure i was happy and got the vehicle i wanted at a good price.

jkjkjik

Jan 13, 2016

I have had good experience at Jay Wolfe and will continue to service and purchase there. Keep up the good work. Great service staff and others.

AHillemann

Jan 12, 2016

Brandon is a great asset to Jay Wolfe. He builds relationships with his customers and consistently meets every expectation. My service experience is a positive one, each time I go to Jay Wolfe.

mertb334

Jan 12, 2016

Got there early and was serviced in an efficient manner on maintenance recommended from my last oil change service. I received an updated status report based on mileage and age of vehicle.

pepper

Jan 9, 2016

Young man Chad was helpful and polite, as well as another gentleman who took time to repair seat belt! Thanks to all! Excellent experience Chad!

Me33

Jan 8, 2016

I am still very pleased with this dealership. The service department is exceptional. The lounge area staff are extremely friendly and accommodating. I continue to be impressed and satisfied with my decision to purchase my highlander from this dealership.

Joe dove

Jan 8, 2016

I gave this rating because it is what I expected from this dealer service department! this sevice was part of the Toyota service after my purchase.

Lin

Jan 8, 2016

Brought my car in for an airbag recall. Brandon explained that he would have to examine the area first to make sure they had the part and thy might have to order the part which could mean another trip. Luckily they had the part and was able to fix it in one trip. Very friendly. Waiting area was clean and comfortable and both Michelle's friendly.

surveycar

Jan 8, 2016

Service advisor met me at my vehicle as I pulled in and was ready to get my vehicle started with service. I was in and out in an hour - very efficient!

patscar

Jan 8, 2016

they got me in quickly and provided me with a loaner car. I've been bringing my 06 priushere since I bought it. Always have a great service experience.

Stavey

Jan 8, 2016

Great customer service . Wait time minimal . Service tech was very friendly and helpful . Love the lounge area , relaxing atmosphere. Makes waiting for your car more enjoyable .

LanceB

Jan 8, 2016

Awesome service! The price I was expecting to pay was much lower than I was estimating. My car always looks beautiful when they bring it through from being washed.

abycat

Jan 7, 2016

We had the Diamond Detail done on our Toyota Avalon. They did a wonderful job. The car is very clean and looks great! The car was done when stated.

klymer

Jan 7, 2016

Been going here for 8 years. Service is always excellent, efficient and friendly. I would recommend anyone and everyone to the Jay Wolfe Toyota Service Center Team.

toyota camry

Jan 7, 2016

The staff were knowledgable and helpful. I found that the deal to extend the factory rebate very good for the price of the vehicle. In perticular Maurice did an excellent job.

McGregor

Jan 7, 2016

Work was done promptly, and the technical advisor assigned was great. She got me checked in and advised me of the work being done and anything I needed to consider. Waiting area was conmfortale and even included a deluxe massage chair!

mcmb

Jan 7, 2016

Someone close to me is trying to talk me into purchasing a new car. I have said I will only get a Toyota because the service I receive here is the very best. Mat is always willing to help out. Thank you!

Courage17

Jan 7, 2016

They do good work! Brandon was my service advisor and kept me well-informed during the entire process. It was truly a pleasure being served by him.

Pamzey

Jan 6, 2016

WE own two Toyota's that we purchased from Jay Wolfe. We have never had any issues with the service or the people. Actually the People are what keeps Us coming back. The Service Department is the absolute best. They support and explain all issues that need to be done with the Vehicle. They are very fun, a very easy to work with. We tell all of our friends about the service we receive and about the Cafe WOW awesome idea. We don't know of any other dealership that offers this service. TOP of the LINE service.

Danscamry

Jan 6, 2016

Brandon took very good care of me in a quick , efficient manner and listened to what concerns I had and made the experience easy.The folks in the bistro were kind and helpful as well as courteous.Jay Wolfe gets the job done and is a great place to get car service!

djansen5

Jan 6, 2016

We were looking at several other vehicles, but we chose yours in part because our saleman, Cody, was very friendly and patient. Mike Bozzi was also very helpful and personable. We singularly chose to buy a Toyota over a Honda because of the service and sales people.

skym91230

Jan 5, 2016

I don't recall the guy's name I have to do my service there. But very helpful & very nice. I wish I knew his name so he could be awarded for his service. I had a 2015 RAV 4. Would be great for him to be acknowledged for his service. I checked a name below, but not sure it was right oneSharon Maher

talltag

Jan 4, 2016

Everyone is fabulous at this dealership. Little things are important and Jay Wolfe has them all. Michelle in the Bistro is awesome, very engaging and fun to pass the time away with. The report reviewed after the check in is helpful. The free carwash and cleanup is a great perk. I arrived early and there was no issue with that, took less than and hour.

cdesens1966

Jan 4, 2016

Each and every time I drive in for my car maintenance, I am treated well and my car even better!Staff is friendly, courteous and knowledgeable.

jaywolf

Jan 3, 2016

I am very happy to be served by the service, and definitely will refer my friends to this dealership. Mark did a very good job on my service.

sunset

Jan 3, 2016

Service was great as always. Everybody was friendly and professional. The experienced staff took care of my car. The waiting room was very comfortable and they were a lot of choices.

Aceb22

Jan 3, 2016

This was the best car buying experience we have ever had! Our salesman, Billy Morton, was incredible. He took his time with us and really listened to what we needed. He found us exactly what we wanted and was easy to work with throughout the entire experience. The entire team at Jay Wolfe was awesome!

m_mahmoodatsbcglobal.net

Jan 3, 2016

first of all, the sale representative was friendly and knowledgeable. The entire purchasing process was professionally handled and taken care of even though the saling crew was not honest about the vehicle's odometer until all the paper work were signed and executed which was 234 miles and I was expecting the new vehicle odometer to be around 7 to 20 miles and was not explained to me why the vehicle's odometer was reading 234 miles instead of 10 to 20 miles (may be the vehicle was used by one of the sale mangers or sale representative for daily commute). All in all I was totally satisfied and taken care of. Also, the negotiating price was hard to beat by other dealers in the area and I've got a very good price. finally, I ordered 2 sets of mudguards to be installed on my 2016 Camry SE to protect the paint around the lower end of the vehicle which cost additional $143 that I think shall be provided by Toyota and not come as additional option. other thoughts, Toyota is known as one of the very reputable car manufacturer but falls behind in several categories, like I was loving to have the turning signals build into my vehicles site rear view mirror but unfortunately is not an option even with top of the line Camry XLE with fully loaded options.

Ericlow

Jan 3, 2016

Believe Jay Wolfe does quality work, and the waiting area is fantastic - comfortable, good food and drink. Which is good because it took 15 minutes to check in for my scheduled oil change and tire rotation and another 1:45 to do the work.

Corona99

Jan 3, 2016

All members of the Jay Wolfe team were friendly, knowledgable, and accommodating making the entire buying experience very pleasurable. It made getting rid of an old friend (2002 Camry) much easier.

lfsqrd

Jan 2, 2016

Josh was very helpful with the Luxcare internal and external treatment being applied to my 2016 Camry that I brought on 12/17/015 from Jay Wolfe.

Toyota fan x 2

Jan 2, 2016

All staff were friendly, courteous, informed, and accommodating. Questions were answered in an understandable way. We did not feel pressured. The price seemed right and were given every opportunity to test drive and ask questions about various models and prices. The final finance and paper signing was a bit delayed because of the high volume of customers on the last day of the year. That was understandable, and staff updated us regularly as to when to expect to complete the process.

Menichino

Jan 2, 2016

As we searched for a vehicle for my daughter throughout the greater STL region, we found ourselves returning to Mark Pardee at Jay Wolfe to end our quest due to the following:~ Friendly~ Informative~ Trustworthy~ CompleteThank you for the quality experience...and, not to forget to mention, the vehicle was great too.

bill41

Jan 1, 2016

Entire transaction handled with total professionalism and with absolutely no pressure applied to complete a sale. Salesman Mike Wania was extremely pleasant/competent to work with and would be recommended to any future buyer.

Jerry

Jan 1, 2016

We were welcome to the visitor snack bar; the service rep volunteer to install my cargo net in the car. The appointment was made easy. It took 1 hr to service the car which is a normal time for the car. They wash the car as well.

Happy shopper

Jan 1, 2016

My experience with Robert S and Mike B was phenomenal. They were both professional, courteous and very accommodating. Unfortunately Tyler in the finance department was the Polar opposite. He was belligerent and quite abrasive. Thankfully Luke was able to salvage the experience.

TS

Dec 31, 2015

We came to your dealership. We bought a 2016 Camry SE. The people are very nice and were helpful. Price was better than other dealerships.

angie ignatowski

Dec 31, 2015

Mark and the team working on 12/30/15 were a welcoming and happy group to do business with. They made the experience well worth the appointment and the care & suggestions on maintenance was superb! Great Job Guys, looking forward to a happy 2016.

Mr. Toffee

Dec 31, 2015

My visit was pleasurable in that the service technicians were quick and efficient, and it didn't cost me anything under my new car's 10,000 mile plan.

Shanshan72

Dec 31, 2015

Not only is the sales staff amazing but everyone works as a team there. Scott Campbell was knowledgeable of what I wanted and came to the table with an excellent deal. I am very happy with the end result.

Mrgman323

Dec 31, 2015

Very friendly atmosphere. The staff was polite and efficient. My service rep Andrew, was very knowledgeable and easy to talk to and understand. The lady that works the little cafe is always very welcoming and helpful. She's a definite asset to the whole operation. Very clean and warm surroundings. Love it!!!!

Happy Chick!

Dec 30, 2015

My salesman Maurice was extremely friendly and easy to talk to. He was very knowledgeable of the Scion IA I was looking at. He went above and beyond to meet my list of must haves before I would purchase the car. Then once we agreed on conditions the finance manager went to work. He worked even harder to get a better interest rate than what I agreed upon. Absolutely Fantastic Folks to work with. I highly recommend them! :-)

HotLava

Dec 30, 2015

Mark showed me the WOW and I drove home the vehicle that fit me with the right color and the coolest features. I am looking forward to a long and happy relationship with Jay Wolfe Toyota.

veryhappycustomer

Dec 29, 2015

Cody Cox was very, very professional! I would highly recommend him. Luke was wonderful as well.The Bistro is an awesome addition to the dealership.

trsa70

Dec 29, 2015

Our car was totaled in an accident right before Christmas and I wasn't sure where to start picking up the pieces. I started to look online at car options and a dealer from Jay Wolfe reached out to me. He was not pushy he listened to what I was hoping to find and immediately emailed me options. There was no hard salesman push just information. When I reached back out to move forward he was accommodating with his time and helped me find what I needed. When the process moved to financing again the team bent over backwards to assist and provide the best possible options to meet my needs. Everyone was friendly the wait is offset by an amazing bistro waiting room. I drove an extra 30 minutes out of my way to do business at Jay Wolfe and it was more than worth it.

Kbaerveldt

Dec 27, 2015

I needed a new car and the staff was very helpful. I ended up buying a car that was suited to my needs and also fit my budget.

hondaaccord,2008

Dec 27, 2015

The whole process was easy, simple and very stress free. Tim Winter is an excellent sales rep for Jay Wolfe, very down to earth and easy to talk to which makes the whole experience tolerable. I highly recommend this dealership.

Cifarelli63

Dec 27, 2015

My service advisor Pam was very knowledgeable about my vehicles needs and up-coming maintenance needs. She explained ways to break up the cost for my next service appointment.

canwell11

Dec 27, 2015

Awesome service. This was my first time bringing in my new car and they walked me though the process. Got me in and out quickly.

Mjbrickey

Dec 27, 2015

Friendly, efficient very knowledgeable of their product.. The free food and drinks is also a nice bonus. My truck will never go to another service shop.

SC4031

Dec 26, 2015

I needed a new minivan and the Toyota Sienna has a good consumer report rating. I was overall a great experience at Jay Wolfe. The salesman Mike Wania was very knowledgeable and very helpful. He provided everything I needed to make my decision and was not pushy.

Zhe

Dec 25, 2015

Worked with Sal on the purchase. Generally a quite smooth process, didn't get pressure. Sal is friendly, kind and no non-sense. It did toook some time to get the purchase settled, probably due to the busy business time (12/23). The managers are also kind. I would recommend this dealership for new car purchase.

Sundown1943

Dec 24, 2015

The service advisor met me at the car, and knew who I was before I told him my name. He took the car and had me go to the bistro. He asked me if I wanted to have the car washed, and they finished promptly. I had arrived early for my appointment, but they took me right in and finished quickly, even helping reset my navigation, which was on the wrong time zone.

Tom M

Dec 24, 2015

Excellent service as always. It is always great how you get checked in and on your way so quickly. Also, the waiting area with the bistro is top notch.

Toyo1101

Dec 23, 2015

Brandon was fantastic. Very prompt and explained everything in detail. The Service area was clean and everyone was very friendly. They have a very nice Bistro in the waiting room

DbeckerDHS

Dec 23, 2015

Very friendly throughout. Explained what recommendations were made for further work without any pressure attached. Very easy to talk to and was aware of recall on my vehicle. Made sure everything was to my complete satisfaction.

Schmidt58

Dec 22, 2015

They were honest, only fixed what was the issue - and the lounge is great which allowed me to work while I waited. Definitely will come back for future service.

michalsd

Dec 22, 2015

Mark is great! My service experience was awesome. Our tire was leaking and not only did they repair it free of charge the replaced a burned out headlight free of charge. I would highly recommend this dealership for any and all your service needs.

chatlas

Dec 22, 2015

I dropped my car off the night before and filled out my paperwork at the night drop box. The next morning around 9;00 I received a call that my car was ready. You cannot beat that kind of service.

RamsFan

Dec 21, 2015

I typically go elsewhere for service but decided to try this dealership due to convenience. I was not satisfied with the experience and will not be returning. The service coordinator was rude and scolded me for not having several fluids changed. I declined those services as I didn't have time to wait for them but, after doing a little research, realized none of the recommended items are listed in the owners manual and contain "lifetime" fluids that should not have to be changed under normal driving conditions. Further, they recommended changing the engine air filter which I had recently changed myself. I could understand one rude employee but I also observed a technician rudely explain to a customer in the waiting area why he had to replace a part. Finally, the biggest issue was waiting over two hours for an oil change when I had an appointment. The total wait would have approached two and a half hours if I had not asked that they just skip the courtesy car wash. On the positive side, they do have a very nice waiting area with complimentary snacks and beverages, and the employee working this area (Michelle?) was helpful.

imcharley

Dec 21, 2015

A day after I bought the car (a Sunday), I noticed a whole in the back hatch. On Monday, I contacted my salesperson, and he told me to bring it in. They ordered the panel, and were going to replace it for free. When I went back to have it installed, I mentioned that the back hatch wouldn't stay up. They tried to tell me that it was because of cold weather. As time progressed the problem got worse, until I finally took it back and said something is definitely wrong. It's not that cold out, and other cars are able to have their hatches open by themselves. They finally decided that it needed new struts, but I would have to pay the deductible. At first I thought, that was fine, but once I was there, I reconsidered. It had taken me three trips in to get something fixed that I noticed a week after I bought it. I'm fairly certain that if they had replaced the struts the first time, it would have been covered, much like the back panel. I spoke to the service manager, and he agreed to cut my part of the deductible in half, which is why I gave them 4 stars. However, if they had taken care of it the first time I brought it in, they would have gotten 5 stars.

lfsqrd

Dec 20, 2015

After visiting two other dealers, Jay Wolfe was the best from how the building looked to the way the sales people were friendly and not as pushy as the other dealers.

hsiehakld

Dec 20, 2015

Andrew Duncan always is professional and makes the service a great experience. See you next time. I have also started bring my other car to Andrew for service.

farmer chuck

Dec 19, 2015

People there are friendly and upbeat. The whole atmoshphere is clean ,nice dressed and the lounge was inviting. Salesmen are very attentive and keep customer update to what's happening.

Larry_Peggy

Dec 19, 2015

All the employees take customer service very seriously with a cheerful but still professional attitude. The facility was clean and modern while still comfortable and welcoming. We felt comfortable and relaxed throughout the entire buying process.

Andrew

Dec 18, 2015

They are the nicest service people ever. I roils but a Toyota just because of the service! Love the food counter and coffee. Jay Wolfe thinks of everything!!

psimon572

Dec 18, 2015

Once again my time at Jay Wolfe was worth the drive to West County. The staff in the service department as well as the waiting area was pleasent.

Sherry60

Dec 17, 2015

The service advisor came out to the car as soon as I drove in & checked the headlights to be sure the right one was replaced. The car was ready in 30 minutes.

ngfilla94

Dec 17, 2015

My family has bought 3 cars from this dealer and sales and service is always a pleasure to deal with. Will definitely come back in the future.

Anonymous

Dec 17, 2015

Oil change takes ninety minutes. Service consultants knowledgeable and understanding. The newly renovated service center is awesome. Will continue to utilize this Toyota service center location.

Griz

Dec 16, 2015

Got an old car that needed the Air Bag inflator recall service but was treated like a top ten customer! They made no money from me and didn't push to sell other stuff, Thanks!

mljones

Dec 15, 2015

I was checked in promptly by a courteous advisor, even though I was a little early. They have a great waiting room, but I was only there for a short time because the service took less time than promised.

rav4_08

Dec 15, 2015