Used Cars for Sale at JBA CHEVROLET in Glen Burnie, MD

Rpvilleneuve

Nov 14, 2016

I purchased a 2005 lincoln navigator from JBA in october 2016. The night i drove it home it broke down. It took them 4 attempts to repair the vehicle. This morning i went to replace a fog light and noticed the frame has a hole completely rusted through. I came in to JBA today and they said there is nothing they can do since they outsource their work to MR. TIRE. My main question here is why would JBA Chevrolet, a dealer who has been around for 50+ years send vehicles to a "quick lube" shop to be inspected. If you look at their website it states "every vehicle goes through a rigorous inspection". So basically a working man and a father of 3 is now going to be on the hook for an unsafe vehicle that I cannot put my children in. I really hope JBA does the right thing here so I can safely transport my family and change this review to 5 stars. I would also like to add they do many "bait and switch" tactics. The first one is put a super low internet price up and then adds 500 as soon as you get there. They also try to get you to pay a portion of what it cost to get the vehicle through state inspection. The one that truly hurts is the window sticker says "30 day or 1000 mile warranty on ALL inspectible parts". I was told they do not honor this on any high mileage vehicles. I thought going to a true landmark dealership ment I didn't need to take the vehicle to my own mechanic to get checked first. Going forward ill buy from carmax again. They truly stand by their product and don't try to screw you on the price. What you see is what you get!

Rayton1227

Mar 5, 2016

Emailed JBA for a price quote, Rose set me up with Carri. She answered several questions and set me up for a Saturday appointment. When I arrived, I walked over to the trucks to make sure it was what I wanted. As I was walking in.. A salesman "Shaun" asked if I needed any help, I told him I was actually looking for Carri. He took me inside and had the front desk call her. When she came out she thanked for me for coming in and since she didn't actually sell the cars set me up with Shaun and gave him copies of what I wanted and Internet price I was quoted.We did the test drive thing, I was pretty familiar with the truck but he went over a couple things I didn't know about. Went back in and did some paperwork, got my trade in appraisal and got my price which was a little higher than I expected. I asked Shaun and he talked to the manager "Rick" and Rick came over and we found a little discrepancy and got to where I thought was right. Off to financing.. Got introduced to Joe and we did the back and forth several times and I was just a little higher than I wanted to be. After a couple trips to Rick they found a couple rebates and got me down to where I was comfortable. Signed the papers..Everyone there was courteous and helpful. It took four hours.. But I blame that on myself, I'm very picky and was set on a price I wanted to be at. I ended up with a whole lot of truck at a fair price. It's the 2nd truck I have bought from JBA, and will be back for my next truck!

Rehjr410

Feb 15, 2016

I just purchased a new Chevy 2015 Silverado from JBA Glen Burnie and they were just great. I came into the dealership 3 times and did 2 test drives and these guys were very patient and courteous. They went out of their way to answer all my questions and also gave me a very fair deal as well. Kris Wehmueller is a tremendous salesman. He not only assisted me by answering my many questions he gave me a very thorough overview of the truck and its many benefits. The finance department uses the most innovative system to get you through that process efficiently. The parts department were kind enough to talk to me about the accessories that were available and shared their opinions on what worked well. I look forward to being a lifelong customer!

irritated consumer

Oct 20, 2015

Like to throw in bogus fees into contract. When I refused to pay for inspection fees and bogus paperwork fees the salesman would not budge. Would not budge on list price, which ended up more then Internet price, nor bogus fees. Rip off artists. Do not buy there. Dealt with arrogant salesman. Ended up buying g from Tate of Glen Burnie. Better deal, less miles, no bogus fees. Finance guy was only professional there.

maggie

Sep 6, 2015

I recieved fast Friendly no hassle service , great job done right . Miller chevrolet on Rt. 40 did not find the problem when I took it to them . JBA found the problem right away .

Happy Customer

Aug 20, 2015

I just purchased a GMC Yukon from JBA and was Very happy with my transaction. Jason & Mike werethe utmost professionals, and we're responsive to our needs-they worked very hard and we had a smooth deal. Highly recommended.

Gary3675

Aug 7, 2015

When I picked up my car, this was a recall repair, they brought my car to me with the door open. I got in and drove to a store. So when I came back to the car and tried to get into the car for the first time the door handle came out of the door. This was the first time I touched the door handle after I picked it up. Maybe 15 to 20 minutes after I left JBA. I went right back to the dealership and showed them the problem. They looked at it and said I broke it. There is no way I could have broke it. I never had a problem with the door handle....never. They could have cared less.....Just horrible customer care.....

zscout

May 28, 2014

Tim was a great salesman. He new the details of the various cars and trucks. He pointed out the different features and the best points of each vehicle. He was positive and very knowledgeable about the rebates and other items.

mikehest

May 20, 2014

Not only were they more than triple the cost of other shops they actually damaged my vehicle during inspection and expected me to pay for their negligence. I will never come here again!

nicole.ogle.58

Nov 27, 2012

To anyone who ever considers buying a car or getting their car serviced at JBA Chevrolet Automotive: save yourself the trouble of getting completely screwed over! I dropped my car off there to have it fixed for a gas leak. I told them it only LEAKS when the tank is full and I can smell gas the rest of the time. They proceeded to tell me that it was the fuel pump that needed to be replaced and the shocks were rusted ($1135). Two days later, my check engine light comes on, I fill up my tank and leave it sit for 7 hours to see if its still leaking and it WAS! I took it back the next day completely pissed off that they didnt fix the problem to begin with. Then they tell me the gas tank has a crack in it...So, they have to drop the gas tank AGAIN (since they had to do it for the fuel pump) and then charge me labor and parts for that ($850)! They had no excuse for not "noticing" the crack in the gas tank to begin with when I specifically told them that it leaked when it was FULL and that I suspected a crack in the top of the tank!!!!! Obviously, they charged me for parts and labor for the fuel pump which probably didnt have anything wrong with it only so I could come back and pay parts and labor AGAIN for the gas tank that I told them to check to begin with!I know that I am one person and that my voice doesn't carry far, but I will be damned if I'm not going to do all I can to get the word out that this place does not care about the customer. All they care about is the $$$$. Take your car to a mechanic that someone you know trusts and dont make the same mistake that I did!