Used Cars for Sale at Jeffrey Honda in Roseville, MI

liz

Aug 4, 2016

I have been a customer of Jeffrey Honda for over 20 years and have had good experiences with both the sales and service staff. However, my last visit to the dealership was so unpleasant I will never use it again. I had to return the car to correct the mistakes made by the service department. While I was there, one of the employees decided that the customers needed to know about his political views. I asked him to stop as the customer lounge was not the place for such a discussion and he told me that he could say whatever he pleased to a customer and that I had to put up with it or leave. Although I sent an email to the service manager to complain about the lack of quality care in the service department and the poor attitude of an employee, I did not receive a response. Apparently, failing to provide quality repair service and quality customer service is no longer a consideration for this dealership. Go elsewhere unless you want to pay for poor service.

Tankgirl

Jul 19, 2016

When I have issues with my vehicle- I can call this dealership, talk to the people I know and get what I need done right away. They are friendly, fast and treat me with respect each and every visit. Ryan is first class help- grateful to everyone there!

Nutter09

Jul 16, 2016

The guys are great at Honda service, if your looking to get a new Honda this the place cause service center is just simple awesome!

Tinka

Jul 15, 2016

This was my 1st time bringing my car back to Jeffrey since I purchased it in 2015. It overall was a great experience, fastest service I've had ever!! This location is far from my home but I think it was well worth it and I will bring it back to be serviced if needed.

Happy Honda

Jun 15, 2016

I have consistently had excellent service. Very helpful, they solve the problems quickly, and the wait time is minimal, If service will take long, they know ahead and advise that they will have a loaner car waiting.

golfside

Apr 7, 2016

Always able to schedule my appointment at my convenience. Facility is clean. Employees pleasant and helpful. I would definitely buy a vehicle from this dealership again. This is my second purchase.

pyiassoo

Mar 16, 2016

There was a civic Honda on the floor with a sign get this $166. a month, I asked the sales personhelping us to get us a quote with no down payment he came back with $360.00 a month with no down payment so how much down payment to get it at $166.00 he said $3,600OK if I can Pay $266.00 a month can I get it with no down payment because the $3,600 divided by36 months is $100 more to the $166. payment. he said no. So to get it at $166. mo it comes to $7,200 down payment ridiculous!Do the math people don't ever believe their discounts lies and waste of time for smart buyers.

faithw

Jan 31, 2016

Fast and Friendly service as promised. Brought my Civic in to Jeffrey Honda for a Quick Service oil change. Greeted by a service adviser who delivered my car back in about 30 minutes with the oil changed and an exterior car wash. Exactly what I wanted.

Educator

Oct 23, 2015

We received a coupon for an oil change from Honda for $9.95. I called Jeffrey Honda and asked if this applied to my mothers 2012 Odyssey van, since it requires 0w-20 oil. At first Gil said no, and then after pressing further he agreed to honor it. He also told me that some other maintenance items should be done as well... Anti-freeze flush, brake fluid flush and transmission fluid change. I asked how much each of these items was and wrote it on the coupon. Before I went to Jeffrey dealership service department for appointment, I checked the maintenance schedule for her van and found that both the anti-freeze and brake fluid changes were due to be done, but the transmission fluid change was not due until 90,000 miles! When I refused the trans fluid change the prices for the other two items went up from what I was quoted on the phone by Gil. Then I was told by Gil that Jeffrey recommends changing trans fluid ($95) at 30K miles because "The roads are very rough around here". We are talking about the metropolitan Detroit area! Beware, of up-selling, price changes and selling services that are not required under warranty service schedule! Upon departure, Gil said to me "I would shake your hand but my hands are dirty"... I had no intention of shaking the hand of a man that tries to rip off the customers that provide his paycheck! I will never return to Jeffrey Honda.

WD65

Sep 22, 2015

We walked-to look and ended up buying. John greeted us cheerfully, went out of his way to show us what we found interesting, and guided us through the process easily, cheerfully, and thoughtfully. Mark made the financial forms easy to deal with.

Littleruler

Sep 18, 2015

Received another update on air bag - driving wheel, had an apointment and Ryan fixed set me up with a replacement. Took about an hour and then I was on my way home. Gave me time to viist the show room and see the new cars.

Kim219

Sep 17, 2015

Staff is always friendly and courteous. I took it in for a recall on the airbags, They always wash my car before I pick it up. Thanks.

MLE

Sep 4, 2015

I made an appointment and brought my 2012 Honda Crosstour in for an oil change. Ryan took very good care of us with prompt service. He found a problem with the axle and had it repaired along with the rear brakes. YOUR SERVICE IS ALWAYS EXCELLENT.

szmigiel

Aug 31, 2015

They always keep my Element running right. I don't have to worry about mysterious issues or strange engine noises. I just let them know if I have any concerns and they look into it.

Cole

Aug 23, 2015

Always happy with the quick and efficient job done by the service department at Jeffrey Honda. This is my 4th. Honda lease and ready for another soon. Gloria Hawkins is my go to salesperson.

2015 Honda Accord

Aug 6, 2015

I love Jeffrey Honda. I am glad I was able to purchase my new vehicle from Gloria Hawkins. I am glad to be back at Jeffrey Honda.

mary

Jul 10, 2015

The service people there are the best. Ihave always been happy with the service that I receive. My car is a 2002 honda and I still go there for service.

kballew01

Jul 5, 2015

Gil Ibara is the best- car will be serviced as quickly as possible. He is knowledgeable, efficient, and every time I go in, I'm treated like I am his only customer.

WJM

Jul 2, 2015

I wanted a 2016 HR-V EX AWD in Modern Steel Metallic (which was pretty scarce) But the Randy's Rocked and got it. Yeah.

sharer1104

Jun 13, 2015

Gil Ibarra has been our service representative going back to our Woods Motors days. He is very knowledgeable, friendly, and efficient. Gil is the "best"!

None

Jun 9, 2015

Jeffrey Honda treats me as if I am there most important customer each and every time, no matter the issue.They make sure I understand the importance of the maintenance that's required and a time frame if I am unwilling to have the service done. When I've had an unforeseen mechanical brake down the service department is always accommodating .

Bob Congdon

May 19, 2015

I recently had my car repainted in the body shop after vandalism and was very satisfied with the work done as well as the way the repair was handled by the manager. He was courteous and professional and I would recommend their service to anyone. As a separate matter, I stopped in when I picked up my car to get a quote on a new CRV with specific requirements, re: make, model etc. and was told that someone would email an estimate to me. I have not received one so have requested and received a quote from another Honda dealer.

K12321

May 13, 2015

Our sales person made our purchase a pleasant experience. He is personable, professional, takes the time to explain and demo all the features of our new car. We were also wowed when we arrived to pick up our new car and saw the outstanding and tasteful pin striping that was done by Randy.We had our previous Honda serviced here and have always been pleased with everything.

Fit4Life

Jan 24, 2015

The new car I purchased had after-market seat heaters installed prior to sale. Unfortunately, the car was damaged during the process. The driver's door well was severely gouged by the removal/reinstallation of the driver's seat, and sloppily covered up via reapplication of the (shredded) airbag warning sticker. I didn't notice it until the day after the sale. Also at delivery, there was no owner's manual in the vehicle and the tire pressure warning light was illuminated.Jeffrey acknowledged the paint issue, and stated that it was an outside job to help move the vehicle off the sales floor. The damaged area was repainted by Jeffrey, however, the paint job had specs of debris (because it's performed outdoors by a mobile contractor). I took it back and had them repaint it again.I will say that the Jeffery sales team were apologetic and worked to remedy the situation(s), but there are two lessons to be learned: (1) When a car leaves a Honda factory, it does not require dealership "improvement", and (2), Cars should be inspected thoroughly prior to delivery to the customer.

Victory22

Dec 29, 2014

I didn't like this dealership at all. I feel they try and take advantage of women. I would not buy another care from this location.

Ronaldj37

Jun 20, 2014

I made an appointment to have the Air Bag recall done. Everything went smoothly from check in until the job was finished. They completed the work faster than their initial estimate. Jeffrey Honda did a very good job.

gfcronus

Jun 20, 2014

My warranty ran out almost three years ago, but I still go to Jeffrey Honda for service even though an independent mechanic might be cheaper. I put a lot of stock in customer service and friendliness, and Gil Ibarra and company pile on both in heavy doses. Their technical competence is top-notch too. I keep coming back to Jeffrey Honda and I see no reason to change at this point. Five stars.

dawill50

Jun 17, 2014

My sales rep. Ms. Hawkins was very, very nice and attentive to our needs. She was also knowledgeable and experienced in her line of work. Last but not lease, She has my sister's name, "Gloria Jean". I want to thank her so much, and wishes her a bright and prosperous future. Respectfully Yours, Mrs. Doris Scott

dk56

Jun 12, 2014

I always get good service and freindlyness when I'm there and always do certain things if I ask. Looking forward to another purchase in the coming year.

Brenda sack

Jun 7, 2014

I was very pleased with the service department. I drive 30 minutes passing other dealerships and will continue to do so because of their kind helpful fast and proficient service.

Ljt655

Jun 1, 2014

They were fast and efficient and very friendly. It is pretty expensive but worth it, I think. I would recommend them to anyone for service.

W143290

May 30, 2014

Everyone was professional; my questions were answered and I was serviced right away. There was no pressure put on me for additional service; Ryan let me know what was wrong (air filter) and gave me the option of having it replaced or if I wanted to do it myself.

TracyLThomas

May 23, 2014

We knew that replacing the PAX tires on our Odyssey was going to be pricey. After I had gotten some quotes I contacted the dealer and they were able to match my lowest quote! Thank you for the great service and the shuttle rides!

ChuckPentecost

May 17, 2014

We have been coming to Jeffrey Honda for 13 years. Bought 3 new vehicles and leased 1. Have never gone anywhere else for service. I have complete trust and faith in Gil and all of the service techs. Every time I leave there, I feel confident in the service i have received. (Even those times when I have left having spent way more than expected) I know that if I did not need it, they would not have mentioned it. I really like knowing that I do not have to worry about getting scammed, ripped off or up sold on things that aren't necessary. #jeffreyhondacustomersforlife

jciaramitaro

May 17, 2014

The moonroof on my 2014 CR-V retracted suddenly and unexpectedly while driving. We were unable to close the moonroof using the switch. When I brought it to the dealership, they were Very interested. They had not seen this before. They kept the CR-V for almost a week while they determined the cause and then ordered the required parts. When I picked up my vehicle, Gil showed me the unit that was replaced and explained the cause for the failure. He explained that this was covered under the warranty and there would be no charge to me. I am very satisfied with the professionalism and concern that Gil and his staff displayed. I would recommend this dealership to anyone.

Robin Hattey

May 11, 2014

Always happy. The service team provides my car excellent care after patiently listening to my concerns, meets my requested time frame, washes the car and supplies coupons. Gil, Ryan and John are a superb trio, along with the men behind the scenes. Much appreciated.

cacusmano

May 7, 2014

The Honda Service Personnel are friendly and professional, and they either know I don't like being "up sold" or they've changed their attitude toward trying to up sell every service call, which makes visiting this service center a much better experience. Nice comfy chairs to wait in, and they wash your car (not the best car wash, but hey, they try :). The coupons make for a good deal, and if you have other car issues, they can explore them while your in for your oil change. Sure beats the express oil change chains!

sharer1104

Apr 27, 2014

i have known Gil way back to Woods Motors on Gratiot Avenue in Detroit. He's the very best! He is smooth, efficient and the main reason why I continue having my Honda's serviced at Jeffrey Honda. In fact, all of the staff are great.

april1721

Apr 22, 2014

Randy was very professional and answered all of our questions.This is the second car we have bought from Randy and we will recommend him to our friends and family.

rjohnson214

Apr 20, 2014

I was generally very pleased with my experience at the dealership. I was received on time, the service was done in a very reasonable amount of time and the service was provided free of charge as it was my initial visit for service. Our salesman, Jeff, also was kind enough to sync my wife's new smart phone with the car's system.

hsimmet

Apr 11, 2014

Gil has been servicing my car for around 15 years. His customer service keeps me coming in. He should be commended for his dedication to his customers. He has a way of making an inconvenient and expensive repair actually seem ok. I leave your service department feeling that I was treated fairly and kindly and with that I know that when I need service again - I will be contacting Gil. I am grateful for the care he and the entire service department give my car. Jeffery Honda service is awesome! Thank you, thank you, thank you!

kenhall12

Apr 5, 2014

I've been a satisfied customer of Jeffrey Honda service department for years. The staff is friendly, they fix what is necessary and don't overcharge. They always go the extra mile to make it a good experience. It would be very hard to switch to another car brand because I have been spoiled by your service. The person that I deal with the most is Gill and he exemplifies all the reasons I remain a loyal customer.KHGrosse Pointe

SamLip

Apr 3, 2014

Scheduled service for change engine fluids. The works and personnel are excellent. Why you need at least 25 words. Actually few good words would cover all your excellent services. Do I misunderstand you. And the title of the review is really confuse me. Just say hello to Gil who did the good works.

unitoons

Apr 2, 2014

Even though I purchased my CRV at Jeffrey Honda last year, living in Port Huron, it's a bit of a drive for an oil change. Took it in to Cawood Honda for it's first one. Needless to say, I'll be making the drive to you guys for all future maintenance. Very professional, friendly, and worth the trip. Thank you!Kim

carzoom

Mar 30, 2014

I went in to get my 30k service on my 97 Honda Accord that has 270k thousand miles on it. I worked with Gil and he gave me a quote over the phone that eventually met the quote he gave me when I actually went to pay. Gil was very friendly and told the issues I had wrong with the car so I could decide what and when it gets replaced. Overall super satisfied with the service and will be going there from know on to get my car serviced.

ssseidle

Mar 22, 2014

Friendly, courteous, efficient and quick. I was able to make a last minute appointment for an oil change. While waiting for less than thirty minutes spoke with a man in the parts department, he was helpful with prices and information on car mats.

lharve01

Mar 21, 2014

Staff is very helpful and courteous and explain repairs in terms I can understand. They also have evening hours that accommodate busy working schedules. They also have a courtesy car that will drive you back to work and come pick you up when your car is done

hdcsp3

Mar 21, 2014

As per usual, great overall experience. have been using Jeffrey Honda for over 10 years, and would never go anywhere else!!! Highly recommend this dealership.

Spirit

Mar 12, 2014

Gil was very pleasant to talk with and explained everything to me, including needing some rotors. I don't know much about cars but considered the price reasonable and quality of work good. My only (small) disappointment was the car wash. The windows were spotted and there was still dirt on the drivers side. I went to a car wash and had it redone. Other than that I am pleased with Honda and Gil's service. I appreciate the reminder e-mails, the quickness of time to have my car serviced, and the friendliness of the staff.Spirit

AnthonyAmbrogio

Mar 11, 2014

We have been coming to Jeffrey Honda to have our cars serviced for probably 20 years or more. We have never received anything less than exemplary service. The people in the service department treat every customer as if he or she were the most important person in the world. (And I know this not only because of the way they treat me and my wife but because of the way I've seen them treat every other customer in the shop whenever I've been there.

ellyhayes

Mar 10, 2014

I visited the dealership about 3 weeks prior because I knew i wanted a honda when I received my tax refund. We met Randy that night and he was very helpful and answered all of my questions. Every phone call and e-mail that I sent Randy after that was answered immediately. Randy makes you feel like you are the only customer he is dealing with. Other dealerships I have been to, you feel like you are bothering the sales person. I would definitely go to Randy with my next Honda deal.

melissaswiecz

Mar 9, 2014

Gloria always goes above and beyond to make the customer happy. I tell everyone to go to Jeffery. It is always a smooth process. Thank you!

mayabee

Mar 8, 2014

My experience with everyone at the service center has been friendly, professional and the quality of the work has been excellent. Gil always remembers me. There is a comfortable waiting area with coffee and clean restrooms. The work is usually completed in the same day, if not, a rental is arranged. Very professional, quality service. One of the major reasons I will buy Honda again.

cifloyd

Mar 4, 2014

My car was towed in over the weekend. Gil called before 8 a.m. to confirm what service I needed. The work was completed almost before I was dressed for the day. A courtesy vehicle was at my house before 9:30 a.m. I have worked with this dealership over 13 years and I have never been disappointed with their repairs to my 1999 Honda Civic.

Lovie1999

Mar 3, 2014

Every time I come to your dealership I have had a great experience. I feel Gloria can get me a great deal and I trust her to give it to me. I tell family and friends about your great customer service. That is one of the reasons I always return. Keep up the good work.

tiptom

Mar 2, 2014

Superior Service... ...Gil was outstanding with his knowledge and understanding of my vehicle. He was also able to get me to work on time. I will be glad to refer business to your dealership.

Dbacci

Mar 2, 2014

Great experience. This is our third car purchased from Gloria with two being within 5 months of each other. We had other choices but end back at Jeffery Honda where the sales person made the difference.

abbott44har

Feb 28, 2014

I have given this rating based on the number of years I have taken my Civic Hybrid in for servicing; and from the relationship I have established with Gil over the years.

herbwong1

Feb 27, 2014

my car was towed to the dealership after hours, because it broke down on the freeway. Jeffrey Honda was about 4 miles away,they fixed the issue in a timely manner,very happy with Gill Ibarra ( service manager).

superstar1963

Feb 23, 2014

carmine went out of his way to locate the color i wanted and was very real and down to earth very efficent with my time due to the fact i am very busy and couldnt stay at dealership for hours and hours

j7482

Feb 22, 2014

With my current credit situation shopping for a car he became very disappointing. After a few unsuccessful and visits with the domestic Brands I decided to try Honda. This was the first location it actually listened to my situation and really offered me help. Jeff was able to give me options working with his manager Dan and got me approved in a certified Honda within my budget. I'm very thankful I ran into them and hope to do business in the future!

princess32

Feb 21, 2014

The staff at Jeffrey Honda are all very friendly and professional people.I would not go to any other Honda dealer for sales or service. Theytake excellent care of their customers and I have recommended this dealerto several friends and family members.

barste08

Feb 21, 2014

Awesome! Totally exceptional service. Had my Odyssey mini van ready as promised. Wouldnt think of servicing my vehicle anywhere else. Gil Ibarra is the best.

cassiek

Feb 21, 2014

Thank you for a fast and excellent purchase of our new honda the odyssey will be a great fit into our growing family! Great job Randy!!

pkotyk

Feb 20, 2014

gloria was the best, she has been my sales person for my last 4 honda purchases, gill and ryan in service are so friendly and are truly honda experts, the technicians are second to none.

00angel

Feb 20, 2014

I was having trouble with my truck that no one before them could figure out. The problem has since stopped my dash lights no longer flash. I am very happy with my experience!

Littleruler

Feb 19, 2014

I like Ryan and Gil, they have their own personalities that make your experience a great one. They take good care of each customer that comes through the door. They are always willing to help make your experience a pleasant one, even though you don't want to pay to have your car fixed. They tell you want needs to be fixed right now and what can be fixed later, that makes good sense and I'm sure people appreciate that very much with every thing going up these days and our roads are falling apart, which caused major repair on our cars - that is why I use the Honda service department, I like dealing with them and they turn around your visit in a timely manner as long as its not a major repair.

georgekaw

Sep 23, 2013

I would like to rate Paul Shaffer of Jeffrey Honda and Jeffrey Acura with a high rating. He was informative in selling us a 2011 Honda CR-V SE.He never pressured me into anything. He was informative in the features of the CR-V. Car shopping with him is stress free. I would definitely recommend him to my friends and family.

DBesser

May 22, 2013

My wife and I have been very happy customers at Jeffrey Honda for over 20 years. My wife first began bringing her 1993 Honda Civic to be serviced at Jeffrey Honda when we moved to the East Side in 1995. In 2005, she purchased a 2004 Honda Pilot, fully loaded, from Jeffrey Honda. The salesperson, Denise, was very friendly, knowledgeable, and low key. My wife and I have since brought her Pilot to be serviced regularly at Jeffrey. The two service people that we have regularly dealt with, Gil and Ryan, have always been extremely friendly, helpful, and knowledgeable. They always have an answer for any problems we may have encountered with our vehicles, yet have never tried to sell us any unneeded repairs. Jeffrey Honda also offers shuttle service for its service customers. They also offer nice touches like washing the car of every vehicle that is serviced at the dealership. Last week, after about a year of researching cars to replace my now 11 year old truck, I decided to purchase a 2013 Honda Civic Sedan. I bought my car from Jeff Gillingham, who was very courteous, responsive to my needs, yet without subjecting me to "the hard sell." My wife and I also met Dave, the (assistant?) manager, who helped us with the final paperwork on the sale of my car. He was very patient and explained all of the documentation to us in a thorough manner. I am already enjoying my new Honda Civic Sedan. I would highly recommend this dealership to anyone looking to buy or service a car. One of the factors that went into my decision to buy a Honda Civic (besides, of course, its excellent reputation) was my knowledge of the great lengths this dealership goes to make its customers happy. thanks everyone and I look forward to many more years of dealing with Jeffrey. My wife has already indicated that her next vehicle purchase will be from Jeffrey Honda.

Riverlee11

May 21, 2013

Went in twice for service. First time dealt with Gil. He was very rude. I have had several Honda's and have never had such terrible service.Second time dealt with Ryan. When they brought my car to me. The engine light was on and it was idling erratically. How could they not notice this??? The service was also very expensive. Take your car to another dealer DO NOT GO HERE.

alligator1

Apr 2, 2013

Purchased a new Honda and received it in unsatisfactory condition. He had already sent it to be detailed 4 times (two of them when I was at the dealership to pick it up). I called him the next morning as it was still not satisfactory and Jeff was unwilling to assist me. I have never had this happen to me before. It is not ok to treat customers this way.

hellobsp

Mar 10, 2013

I went to Jeffrey Honda to diagnose my SRS (airbag) problem , the SRS light on my dashboard was always on. Highly disappointed with my experience, they charged me $95 to tell me that the whole computer control unit needs to be replaced for $800 which I already knew , more than the worth of my 1997 Civic. They did not even tighten up the dashboard screws when they removed to diagnose the problem and I had to do it myself. They did not even do a courtesy check of the other systems if they are malfunctioning. Highly rude staff and completely discourteous. I would never ever go to Jeffrey honda in Gratiot

sharonizzard

Jul 13, 2011

The service was very good, but the cost of the work was more than I expected to pay and i still didn't get everything done that was needed for my 1996 Honda.

dprudzinski

Jul 5, 2011

Paula is amazingly easy to work with. If she doesn't have an answer, she finds it, and I truly appreciate that. Her warm, yet upfront personality make car buying a snap. I also appreciate the "numbers guy" who presented me with several options as to whether lease or finance my new Civic. He was completely no pressure, and allowed me to make the decisions that were best for me. I do have one negative issue to report, however. Due to the rainy conditions when I picked up my new car, I didn't notice that the window sticker left a sticky outline on my window. Whatever was on the passenger side mirror left the same residue. In short, it seems that my car wasn't really overly prepped for delivery, and I do find that a bit irritating.

yolandals

Jul 5, 2011

I had a coupon for a 19.95 oil change. The regular price of you oil change it too high. I only continue to get my oil changed at the dealership because of my long standing realationship with the Honda Service Dept. I've know Gil, Ric (mechanic) and others for more than 25 years. I go back to the days of Eastland Imports on Eat Eight Mile. EWveryone in the Honda Service Dept. is GREAT!

spwalby

Jul 4, 2011

went into store to have several items repaired on vehicle, & I knew the bill would be expensive. One item that was needed was to have rotors resurfaced. Rotors were measured and were still within minimum thickness. was told that the brake pads were not "honda" and would have to be replaced front & rear and the cost would be $500. I only asked for the rotors to be resurfaced, and that would cost $100. Took car home pulled rotors and had resurfaced for $20. Final bill was over $2000. Will not return to dealership. BUYER BE WARE - lesson learned.

woodja43

Jul 4, 2011

labor charge of $200.00 dollars seemed excessive to replace a $26.00 dollar part in approximately an hour and a half.We will have all repairs done at our local repair shop from now on whenever possible.

muffin13

Jun 29, 2011

The service was good. Not excellent but good. The wait time was reasonable. But Brad, the person who sold me the car was awesome. A good salesman is what brings you back.

subscriber

Jun 27, 2011

Gil and Ryan were knowledgeable and professional. They have great expertise in their fields and are gifted in public relations. While I was there, Ryan encountered an irritable person and he handled the situation with calm expertise. Both Gil and Ryan are great assets to Jeffrey Honda.

myraorense

Jun 20, 2011

The salesperson and the employees are very friendly and accomodating. I'm very pleased with the service overall. My questions were properly answered and I would highly recommend this Honda dealer!

xeniades

Jun 19, 2011

Jeff was on top of things from start to finish. Before I filed my claim with Allstate I had Jeff give me an estimate for the damage. I was shocked and awed---a dealership gave me the lowest estimate!! After getting the claim settled with Allstate I immediately (within an hour) drove my new Ridgeline to Jeffrey Honda and put it into Jeff Emmon's capable hands. When I picked it up a few days later I gave it a very close look-over. I was completely satisfied. I couldn't tell where the difference between the old paint and the new paint and believe me I looked at the work very closely. Whatever Jeffrey Honda is paying Jeff Emmons and the body and paint guys is a good investment for the dealership.Yes I do recommend Jeffrey Honda to my friends. I even recommend Honda to my crybaby UAW friends. They don't want to hear it but so what. I got a good deal with my Honda and at the right price.

darren297

Jun 17, 2011

Gotten two cars from Jeffrey. Totally satisfied with service so far. Wouldn't go anywhere else! I would, however, like to be able to check what services I have had done so far online, and when my next service is due.

J SOLACK

Jun 17, 2011

FRIENDLY,PROMPT SERVICE VERY PLEASED WITH SERVICE AND STAFF. THE SERVICE DEPARTMENT KEPT ME WELL INFORMED OF THE PROGRESSOF REPAIRS AND DID NOT RECCOMMEND ANY UNNECESSARYREPAIRS.

Bflar

Jun 6, 2011

All the staff were helpful. Gil with explanations and information. The shuttle taking me home and picking me up later. The girl who I paid.

mistacandy

Jun 6, 2011

Went in there to trade in my truck and purchase a new car that was smaller and more fuel efficient. Well, they appraised my truck around 4,000 less than KBB POOR. Yes POOR, and it was in good condition with loads of extras. The worst part was they said the price was all they could do, they would not work with me at all. I said I would be willing to take poor value, and they still wanted their price. I worked for nearly 5 hours cleaning the truck and 3 hours in the dealership, taking off work! If you want to give money away, go to Jeffery, he'll take it from ya.

jmkh07

Jun 6, 2011

We have been customers at Jeffrey Honda for 13 years, with two vehicles purchased and serviced through the dealership. At every service visit we have experienced fantastic customer service as well as quality workmanship on our vehicles. As with any auto repair, cost is a factor, but we feel confident with every maintenance and repair received from Jeffrey Honda.

r.obryan

Jun 6, 2011

I was given an appointment on the same day I called. The quality of work was outstanding. The good feeling that I regularly get from the service department and the ongoing friendship from Randy (sales)r go a long way in my decision for my next car purchase.

jekoetters

Jun 5, 2011

Even though I needed service on the day after a holiday weekend, they were able to get me in at my convenience! They were very busy, as evidenced by the very packed waiting room.

donnadeau

May 23, 2011

when i came in for an oil change # weeks ago , i was told by an employee that my rear brakes had only 20% left amd needed replacing. I took a day off work to come get it done only to have Gil call me to say that my brakes are fine and dont need replacing. While Gils honesty was appreciated that means someone else wasnt!! Randy has been a great salesman to me but this incident has me wondering about the integrity at Jeffrey. I would appreciate your response.

FDAretired

May 18, 2011

This dealership, especially the service department and Gilhave been very good in maintaining and explaining in complete detail with what needs to be done and the approximate cost, to both my 2006 Honda CRV, when I first started to come here for service, and now with my 2010 Honda CRV.

Nagelkirk

May 18, 2011

My wife took the van in earlier than our appointment because she had other things she needed to get done. The service department got her in immediately and had the van done very quickly while she waited. She was very pleased with the service overall.

Valerie Mitchell

May 17, 2011

I have always received great service at Jerrrey Honda, and as long as Gil Ibera is ther I always will. He is friendly, knowledgeable, and always willing to help in any way. I will happily bring my Honda to Jeffrey for service every time I need any type of service, and will always purchase future Hondas from Jeffrey.

colette110

May 15, 2011

Every time I come to get an oil change or anything, Mr. Gill is always helpful and courtous. The entire staff goes above and beyond. When I did encounter a problem, it was fixed immediately and with much concern, my car was sitting after it was done with the oil change and I was never called for over 2.5 hours. I really appreciated the staff taking care of me so quickly when I brought it to the attention of a salesperson, that morning it was very busy, but I was compensated for the mix up. Things happen and when it was noticed, Mr. Gill took care of it right away. That was the only mishap that has happen and I have Nothing but high praises!!! Keep up the good work.

dezabdullah

May 15, 2011

The salesman that greeted me was pleasant. Ryan was pleasant. The cashier was pleasant. The overall experience was pleasant. I do not have 250 more words to say about this experience.I will comment on the tires. I was very disappointed that I needed snow tires for my 2009 Honda Civic. Cars should come with tires that are equipped to handle all types of weather. This is the first car since the 1970s that need snow tires in order to be driven safely in the winter. Driving in gear 2 does help. But I didn't read this in the manual until after I had had a bad experience.

krysmari

May 14, 2011

Staff is ALWAYS friendly every time I come in. They also stick to their word regarding service time: if they say 30 minutes, its almost always right around that time, if its any longer they make sure to communicate that. They also go above and beyond to make sure they satisfy the customer: Little extra things I need fixed on my car, they do without hesitation. Super friendly:)

Carlade

May 13, 2011

Went to Jeffrey Honda for an oil change, talked to someone right away, the car was done in the time he promised me, we always get our cars serviced there. Also purchased our cars there. Service area is clean and efficient. Waiting area is also quite nice, coffee and restrooms are close.

pjrrock79

May 13, 2011

The service department was great all the way around. I got a good price for the work that was done. It is good to be able to trust a dealership againg without any fear of being ripped off. Gil is doing a great job. Thank you and I will always have my honda serviced at this location.

chari85

May 11, 2011

The gentlemen at the service desk (Gil - can't remember the other gentleman's name) are very friendly and sociable people who make you feel a part of the family. The work done on my vehicle is always outstanding. The best customer service possible is ALWAYS provided.

gfcronus

May 11, 2011

Gil Ibarra is, by far, the best service manager I have seen in 20+ years of car ownership. Not only is he friendly and effusive, he knows his craft and comes across as completely honest and believeable. He even asked me if I needed workspace to use my computer while I waited for the service job to get finished. Will return here again and again.

Spirit

May 10, 2011

I was quite surprised at how quickly my car was ready. I was expecting a couple hours. This gave me more time to do some shopping as I was going out of town that week-end. And since you had already washed it, that was another thing I didn't have to do. I was ready for the road.

krwalters

May 10, 2011

I purchased two Hondas (Accord and Odyssey) from Jeffrey ten years ago and have had them serviced at Jeffrey all this time.All of most of this time I have worked with Gill Ibarra. He is a fine service rep. Always gives good advice and I trust him. Work is done on time. And when a problem is fixed by the service techs it stays fixed. I have never felt that I have been ripped off on a repair.I would trade these Hondas in and get newer models EXCEPT that they run as well as the day I bought them ten years ago -- thanks to except servicing and repair -- so I can't bring myself to part with them.

jlotito

May 9, 2011

I was very pleased with the work performed by the service department.I am not very happy with the front brakes on my 2006 Honda CRV. I have had problems with the front brakes since about 16K miles and it has never gone away. I hope that the new CRVs have a different front braking system. I had all my service on my CRV done at Jeffery and I am please with the service.

GMcdonald

May 6, 2011

Very though at Jeffrey explaining service performed. And also important is the service advisor not only signs in the vehicle but also is there when payment is made and consumer is directed to where the vehicle is parked.Thanks, JEFFREY, for job well done.

etonn

May 6, 2011

Came in for an oil change and fine point inspection. The staff was very nice and informative. Will continue to come here for service. Only complaint was that I brought in a coupon that was mailed to me from Jeffrey stating oil change for $29. I guess the FINE print was that it is only for standard oil change, not synthetic oil. I will still have the oil changes done here but the FINE print should be a little BIGGER and don't send coupons out that won't work with my car.I signed up for email coupons and hope to see them come in but not swamping my inbox.

woodtkm

May 6, 2011

I feel very comfortable taking my vehicle into Jeffrey Honda for service because of the way I am treated. Everyone is very friendly, helpful and pleasant. My experiences from the past at other dealerships left alot to be desired, but Jeffrey changed that and the overall purchasing experience so that it was actually pleasant to have to be there.

DebbyNorris

May 2, 2011

My daughter brought the car in by herself for the oil change; which she had never done before. SHe was very pleased with how she was treated, the work that was done and thought the cost was a good deal. SHe told me she plans to return there from now on for her oil changes.

Kathy Gwisdala

May 1, 2011

Gil Ibarra is always very friendly and helpful. Gil explains what is needed, and what will be done, gives quote/estimate/price. Gil is very honest about repairs/service is needed. I trust Gil and what he says. I will never go anywhere else to buy a vehicle, or for the repairs and check-ups. Thank you Gil!!! Thank you Jeffrey Honda!!!

Lollychop

Apr 29, 2011

Tom spoke to Andy over the phone after visiting several other auto dealerships (Ford and Honda) Tom explained the price range which we needed to stay in and Andy said he would call him back. Sure enough, Tom received a call from Andy and it was good news he was able to provide us with lease options that were right in our price range. Andy was honest and upfront right off that bat and that is important. The other dealers did not even call Tom back, including Ford which is the dealer we had our current Fusion lease with which ended of April 29th. We are very pleased with our Honda FIT. Tom has already bragged to family and friends about the great customer service Andy provided us and how Andy was upfront from the beginning. Andy provided us with honest answers to all our questions, he wasnt in it for the "deal" he made us feel like he was "on our side".

polisettis

Apr 28, 2011

I applied for an online quote and Nate Simko called. His quote for the vehicle seemed correct, so I walked in to the Jeffrey Honda. Nate is friendly and took time with lots of patience to explain in deatail the car we are looking for. The process was simple and quick

annaes

Apr 27, 2011

Dan was very friendly and straight forward. I felt he was honest and I liked that he didn't try to push a lot of extras too much. Even though we arrived near the end of the day, Dan seemed more than happy to stay late and get all the paperwork in order.

aaugust

Apr 26, 2011

As always, the Honda service department was exceptional. Gil does an excellent job organizing! Even the salesperson, Melissa, whom i bought the CRV from 7 months ago, remembered my name when she said, "hello." I will definitely continue to get my CRV serviced here as well as return for future car buying.

mattkolke

Apr 26, 2011

Good service, polite and friendly customer service. I also like that I can make evening appointments that are not too far off in the future (usually within a week).I had an oil change and I was surprised that I was sent a coupon in my email for a discount. My car was washed and vacuumed before I left.

pventimiglia

Apr 26, 2011

I have recommended Jeffrey for over 25 years going back to Wood Motors. Gil in service, and his entire staff are outstanding!Gar Schaible is the only mechanic I would ever take my Honda's to. Outstanding human being, a good friend, and a confident, whom I trust with my family and their cars (all Honda products). I would place Gil, as a friend as well as someone I can trust, and know full well, he would do whatever it takes, and has to make sure my family and their cars are serviced properly.

Kazmirowski

Apr 13, 2011

Dear Honda,This is our family's 6th experience with Jeffrey Honda in Roseville, MI. Melissa Lawry has been our sales agent throughout. She has always come through, not only with the vehicle we wanted, but a price within our budget. We appreciated the current incentives - - in fact, it prompted us to purchase a 2011 Accord AND a 2011 Civic. Your used car department also came through with great trade-in amounts for our previous Hondas, which we were pleased to know "hold their value".Angela, in the Finance Dept., was incredibly helpful with the paperwork, and went above and beyond to help us finalize our transaction (twice!)Randy, the Dealership Mgr (?), I believe was instrumental in locating the Civic EX we wanted, since their inventory did not include our specifications.Our family has referred Jeffrey Honda, and Melissa Lawry, to anyone considering a Honda. We're also happy the 2 vehicles we purchased were manufactured in Marysville, Ohio, USA. We were loyal to Chrysler for 25+ years, and are now loyal fans of Honda!Larry & Marcia Kazmirowski

rainydayjane

Apr 12, 2011

I only went in for an oil change, but have had repair work done in the past and have never had any problems. Gil is the best and he always tries to help you out. My only peeve is that there should be a separate service desk for oil changes, or at least I should be able to drive right up to the oil change bay. Because I can make it there only on a Saturday, there is usually only one service desk person working and this time I had to wait 25 minutes behind other repair customers just to tell someone I wanted an oil change. What I can get done in 15 minutes at an independent oil change shop usually turns into an hour and a half commitment at the Honda dealership.The price seems a little steep compared to other oil change places, but I usually am able to use a Honda customer coupon, which helps, and I like the fact that they wash my car.

johnrppc1

Apr 9, 2011

had recall work preformed, so far as i know it was done correctly. complained about poor mpg as of late (last 12 months aprox) also i don't think my regenerative braking is functioning as it should. I drive for mpg's and this is my second civic hybrid. my hybrid battery is half charged most of the time, it should be 3/4's or more most of the time. mpg's now at 40 to 42, this time of year it should 45 to 46. come warmer weather it should be 51 to 52. as soon as weather gets into the 70's if mpg's don't improve i'll call gil and have one last go at fixing this car.it's been a great car, solid, quiet, smooth, love the cvt trans. i know my car, it's my 9 months of the year ride, and sets in the garage in the winter. I let the EPA take this car for emmision testing and I believe they changed some of the factory settigs to iprove emmisions but f'ed up my milage. so that's my story.john martinek

kahondanani

Apr 5, 2011

Gil has been great to work with since I purchased my 2003 Pilot in 2002. The only comment I have is the dealership's customer waiting can use a makeover. While amenities like free wi-fi, TV and coffee are available, the room itself is dingy and the floor is dirty. Staff is great though! You should alert us to log in before the survey, not after!

hockeydude

Mar 31, 2011

i have dealt with randy before and trusted him with giving me a great value. his knowledge of the honda -crv was what i was looking for in order to make a judgement on the automobile i wanted at this time of our life.i told randy it would be a couple weeks before in would make my mind up and he respected that . i have recommended randy palermino before and i will do it again . thanks dave williams

Rosi

Mar 31, 2011

I had my Honda Civic stolen on March 10th, and was devastated. I contacted several dealerships re: a new car but none were as helpful and sympathetic as Andy at Jeffery Honda was, and the result is I'm purchasing my new car from them. Can't wait to pick up my new Honda.

cmarzan79

Mar 30, 2011

I did not feel I got the best deal this time compared to my prior purchases. As a long time, loyal, and regular customer of Jeffrey Honda, I would have thought the dealership would have worked with me with pricing a 2011 Odyssey considering there was not much incentive available. The "Really Big Sale" and the Jeffrey Honda's "Green Tag Sale" was not much of a sale at all. From my original quote to the sale quote, there was only a difference of $100. It was not what I expected a sale would be.

nmaxson

Mar 30, 2011

The service was excellent. They were good on the phone making the appointment and they took the car in and serviced it quickly. I have had no problems since the service and I would recommend Jeffrey Honda to other people. Having the option to e-mail is also good.My complaint is I filled out this survey right after the service. I am wondering why it didn't go through.

tamato61

Mar 30, 2011

Friendly service...did not service something that didn't need it but instead educated the customer on when to return to have that service done. I purchased the vehicle at this dealership and continue to get my service done at Jeffrey Honda. Gil is excellent.

davey7337

Sep 29, 2004

Although Gil was a pleasant Service rep there were many things behind the scenes that were just uncalled for. I was discrimated against for being 20 and owning an S2000. Any problems that occured they immediately pointed the finger at me before even examining the car. Also despite testimony NEVER offered any aid in regards to dealing with American Honda themselves.