Used Cars for Sale at Jim Coleman Cadillac in Bethesda, MD

Sara

Jun 30, 2016

Adam was very impressive and such a wonderful professional to whom to work. He was always very prompt with both email and phone correspondence, and it was evident he was willing to go out of his way to answer our questions.

Gordon

Jun 30, 2016

Prompt attention at the scheduled time, service finished in the promised period of time, and friendly and clear response to any questions I might have.

Harry

Jun 30, 2016

Service advisor greeted me when I arrived at the dealership. We spoke earlier about the needed service and he had my notes to embellish and amend. Car was ready and priced as advised. I trust these guys to do it right the first time always. I like their free coffee in the customer waiting lounge.

Linda

Jun 30, 2016

Tyler was friendly, efficient, helpful. Answered all my questions. Was done even earlier than promised. Will continue to come here for car maint.

Natalia

Jun 30, 2016

I like that they kept my appointment time, Also the representative "Christopher" Explained everything to me very clearly. Awesome Service

Gabrielle

Jun 30, 2016

Mike the Gold team; info is clear, straightforward. The location is close and very convenient. All employees here are nice.

Susan

Jun 30, 2016

Ben Thurston always takes good care of my car! He also always saves me money and makes excellent recommendations. I recommend his team highly.

Fred

Jun 30, 2016

We have had our cars serviced at Jim Coleman Toyota for many years. We are always pleased by their promptness, courtesy, responsiveness, and quality of work.

Claudine

Jun 29, 2016

Caring staff. Special mention to Christopher, from Grey Team this time. No need to make additional comments. Why are asking to write more than 20 words?

Allison

Jun 26, 2016

Mike is always informative and straightforward about what the car needs. I trust him to recommend what is needed. He keeps in touch and always has the work done quickly.

Jane

Jun 24, 2016

Fast & friendly service and employees. The facility is newly renovated and very clean. I would recommend my friends and family take their vehicle there for maintenance.

John

Jun 23, 2016

The first thing I see every time is your friendly and helpful staff. This is true of everyone I meet at Coleman.

James

Jun 23, 2016

Found vehicle on the online sales, came to dealership was immediately approached got estimate on my vehicle that I had purchased years before got a great trade in and financial manager worked with me to make the deal. Thanks for a great experience again.

Helen

Jun 20, 2016

I think I got a fair evaluation of my car repair needs. The repairs have always been done well the first time.

Diep

Jun 19, 2016

Our customer service presentative, Tyler Thurston, was very courteous and professional. My son and I really had a pleasant time at the store.

Suzanne

Jun 19, 2016

Cheerful, courteous people from beginning to end. Accurate representation of time for the service and completion at the time stated. Vas was a nice service representative also.

Sarma

Jun 18, 2016

Christopher Mwepu was very courteous and explained the recommendations for my vehicle. He did not pressure me to have it done during the visit.

Maria

Jun 17, 2016

Very courteous, and the work was done in a timely maner and was updated every so often about how its going and how much longer it would take.

Patsy

Jun 17, 2016

I found the people in the service department to be friendly, helpful and made a point of informing me of my options.

Mary

Jun 13, 2016

WHile I hate spending $ for car maintenance, I have had good experience with JIm Coleman and the gold team (Ben's team) giving me honest advice and also trying to work with me on higher $ maintenance.

Iraida

Jun 9, 2016

Thank you a lot! It was a great day! Everybody at the dealership was helpful and friendly. I will definitely recommend to all my friends and relatives to buy a car from Jim Coleman, Bethesda!

Fay

Jun 8, 2016

Everyone was very friendly and professional. I was told up front how long it would take and that was accurate. The receptionist made my next appointment. I even got hot chocolate while I waited.

Richard

Jun 6, 2016

Shannon is very knowledgable, explains issues clearly and succinctly, follows through on commitments and is invariably polite and friendly. I also find Toyota service reasonably priced and reliable.

Lily

Jun 6, 2016

Ernesto was very professional is his explanation of the service that my 2008 Toyota Rav4 needed, he did not use complex automotive/industry terms to tell me what I needed. In addition, he provided updates regarding the service as I waited for a few hours for completion. It was fun that Jim Coleman also had a cookout with burgers, chips, and drinks.

Chris

Jun 5, 2016

The timing was very clear. I was able to get work done and visit the mall - and know exactly when the car would be ready

Karen

Jun 4, 2016

Tyler Thurston was very professional and knowledgeable. My car was taken on time of appointment and done quickly.The waiting area was very clean and comfortable.

Diane

Jun 4, 2016

Everyone was polite and professional. Wanted to get a tow hitch put on my Highlander and Service Manager was very helpful.

Elizabeth

Jun 3, 2016

The sales associate was very courteous, professional, and helpful. He took the time and trouble to drive my new car to my house for me, as I had my other car with me. I really appreciated it.

Julian Michael

Jun 3, 2016

Tyler listened to what I expected and delivered sooner than promised. Also there was a problem with slow internet in the customer lounge; I reported it and it was fixed within minutes.

Dragoljub

Jun 2, 2016

I went to jimcoleman toyota to buy a tacoma and I met claudia cabrera and she made a great deal and I am very happy

Danielle

Jun 2, 2016

Destiny was extremely helpful, everything ran on time. And the waiting area setup is real good for getting some work done.

Judy

Jun 2, 2016

Matthew Muradaz was the salesman who worked with me throughout the whole experience of buying a new car from listening to my interests, going with me to test 2 new models, answering all my questions, providing information and options and so much more! HE IS EXCELLENT!!! And the person who worked with me to finalize the purchase paperwork, etc. was also excellent. And after all that was completed, Matt took me to the car I bought and showed me what the various buttons on the instrument panel and others were for and how to use them as well. He also transferred the names and phones numbers on my iPhone to the Bluetooth panel to show me how that worked. It could not have overall been a better experience. And I absolutely love my new car, the Red 2016 Toyota Corolla LE, which is quite an update from my Toyota Camry LE from 2001!!!

Jovan

Jun 1, 2016

The Sales Consultant Brian Brooks was extremely professional, he even stayed longer to assist me with the various features of my new vehicle.

John

May 30, 2016

Shannon Lauer and the entire staff are very responsive and a pleasure to deal with. I'm having problems with the air conditioning system on a 2003 Prius which prior repairs were not successful in fixing. Shannon had the relay replaced a second time on warranty and made an extra effort to fix it while letting me know that if this fix doesn't work, my only other choice is to replace the compressor at a cost which doesn't make sense for a 13-year old car. I appreciate being told the practical side of my repair options.

Laurence

May 30, 2016

Friendly and efficient staff and program; work completed in timely fashion. Could have been clearer about oil change inclusion in initial servicing.

James Vernon

May 30, 2016

Very warm, efficient and competent; the return was generously accepted, and a car beyond my expectations was acquired. Excellent service! Both Larry Pang and Alex were extremely helpful and courteous. Give them a bonus!

Ronald

May 29, 2016

Performed 40,000 service - scheduled and completed very quickly. We also discussed merits of an optional service - which we will defer until the next scheduled visit.

Kevin

May 27, 2016

Having Ben Thurston answer his own phone, then get back to me promptly about what my car needed. He never tried to talk me into more expensive options; just listed what the options were and let me decide. Car was vacuumed, cleaned and washed before I received it back from a routine check.

Elizabeth

May 26, 2016

Really like coming to this place. Personnel are always courteous and willing to work with me, service is prompt with no fuss.

Hortensia

May 26, 2016

Ernesto Arze was very attentive and at the end he explained very well about the service they have done in my car. It seems that he is very well trained in his job.

Robert

May 26, 2016

The work is done pleasantly and promptly. Any additional work needed is explained fully and ranked in order of importance. I really appreciate that!

Yisheng

May 25, 2016

Quick and hassle free. We had agreed on the price before we came in. Then it was just a test drive and paperwork. We drove away with the new car in less then 2 hours.

William

May 25, 2016

Oscar Malca. Very efficient. Answered all my questions about the hybrid. Had the trim level I wanted in stock. Matched lower price. Was able to complete test drive and purchase in a couple hours.

Jose

May 25, 2016

During my visit to the dealership everything worked as discussed previously by email; no surprises. Everybody involved in the transaction was very courteous and helpful. The whole thing was done efficiently and I was out of the dealership with my new car in no time.

Alandra

May 25, 2016

Jim Coleman reserved the rental car, drove me over to the rental car shop and returned the car for me.

Ruth

May 25, 2016

Shannon whom i dealt for my car was very efficient and friendly. I was very please about the time frame my car was ready.

Andrew

May 24, 2016

Our salesman, Steven Richter, did an excellent job. He was able to get us the car we wanted and did so in a timely manner. The rest of the negotiations went smoothly and amicably. I was able to walk away with a deal I was happy with. Would definitely recommend this dealership and salesman.

Nanci

May 24, 2016

I loved my salesman, Matt. He understood exactly what I wanted and respected that.I also loved my finance person. He was very knowledgable and patient.

Sweta

May 22, 2016

Ben Thurston is the best employee you have. He takes great care of his customers. Gets the job done just as wanted.

Jennifer

May 22, 2016

Destinee was very nice. Richard -service director helped explain my warranties on my truck. They were both very helpful. My truck was back to me in an hour as promised.

Ellen

May 21, 2016

Tyler was super! I enjoyed working with him. His colleague from the Orange team was also very helpful with checking me in for my appointment.

Jirapa

May 21, 2016

The enthusiasm of the staff and the service staff .Thanks for the hospitality and services that impressed the use of emergency services without making an appointment in advance.

Anne

May 20, 2016

As always, Ben Thurston and his Gold Team provide excellent service. They are totally reliable and trustworthy, clearly explaining what needs to be done and what is the best way to do it. They are attentive to detail and responsive to concerns. They are consistently outstanding in servicing my car.

Susan

May 19, 2016

The Team leader greet me warmly when I approached the desk. She was very kind and patiently listen to what I need for the service.

Frances

May 19, 2016

Explains what needs to be done; tells me how long it will take; it gets done; and I feel that I am dealing with real professionals. Ben is a real asset to Jim Coleman, Toyota

Hope

May 15, 2016

From the time I arrived everyone I encountered was very professional.They were very friendly.My car was taken to the car wash without me asking.

David

May 14, 2016

Although there was no record of my appointment when I arrived, Desiree took great care of me and got me out five minutes earlier than promised!

Karen

May 14, 2016

My visits with Jim Coleman are predictable in a good way! I am told how long my wait is likely to be, my car is fixed according to the bid, and this time, my repairs were extensive and expensive, so my fantastic repair captain, Mike Dempsey, arranged for me to have a rental car over night while these repairs took place. I couldn't be more pleased with Jim Coleman, largely due to the professionalism and kindness of Mike Dempsey.

Richard

May 14, 2016

Ben Thurston- honest, intelligent, pays attention to detail. Have great confidence in him. He treats my truck likes its his. That's why I drive lots of miles to get my service at Coleman's Toyota.

William

May 12, 2016

Edgar of the Orange Team is terrific. Really listened to what I needed, telephoned when my car was ready; and it was ready at the time promised. He also provided me with a new battery for my car key.

Robert

May 12, 2016

From the phone call to the pick up my team manager was in control, open, and direct about what was to be done

Linda

May 11, 2016

I like Tyler. He is always straightforward about the work. I especially like that I never feel hustled. That's the one thing that would send else where.

Larry

May 11, 2016

You get the work done well within the time frame specified up front. You have great hours (extending to early evening). And you let us know in the report what we should consider doing next time.

Mary Patricia

May 6, 2016

I gave almost always dealt with Mike Dempsey of the Silver Team and have been pleased with the attention and quality service I have received. My most recent service is no exception. My car drives well now, and it really needed the service, which I had put off due to weather, travel, etc. this is the third Toyota I have purchased and serviced at Jim Coleman over the years, and I am very pleased. Kudos to Mike Dempsey and his team!

Mohamed

May 5, 2016

The whole process was quick and the staff who works there they are super stars. and they made me feel like I am home.thanks you for the great experience.

David

May 4, 2016

Excellent experience. Salesman was knowledgeable, answered questions directly and not pushy. Pleasant atmosphere that allowed my wife and I to make our decision. Result was that not only did we decide to purchase a Toyota but we decided that we wanted to purchase one at the JimColeman dealership. Most importantly, the salesman, Abu Bangura, is a rare find. We had purchased a Toyota Highlander from him four years earlier when he first started at the dealership. The experience then was such a pleasure that we sought him out when we needed another car. Well, four years later and the expience in purchasing a Toyota Prius was again a pleasure. Abu has not changed over the years. He continues to be the utmost gentleman--courteous, knowledgeable, just a pleasure to deal with. I highly recommend the Jim Coleman dealership and especially Abu Bangura. My hat is off to you!

Marion

May 3, 2016

I did not have an appointment, but my team leader made it happen. My team leader is the best, he is always their for me, makes it happen

John

May 2, 2016

Tyler was very responsive, helpful and informative. He kept me updated on the progress of my car and provided me with detailed information on costs. He is very professional and personable.

Susan

May 2, 2016

Mike of the Silver team is great---trustworthy, knowledgeable, efficient. I also appreciate Coleman Toyota for providing roundtrip transportation to and from the metro.

Val

May 2, 2016

Ernesto -- my service rep -- was awesome! Efficient, friendly, and a great communicator. He listened carefully to my concerns and gave excellent feedback on how to get my car serviced at a reasonable price that day and a plan for future maintenance.

Stephen

Apr 29, 2016

Quick and efficient service with a comfortable waiting area. Christopher was very accommodating. We have been Coleman Toyota customers since 1995.

Joseph

Apr 28, 2016

Loved every bit! The day put in an inquiry about the car I wanted I got contacted. Ashran Jappar "AJ" was the man for the job, he got me the car I wanted with all the perks I said didn't matter but would be cool to have and he got them all!

Barbara

Apr 28, 2016

Amar was very helpful and spent time going over features of the Prius with me, showing me how the features worked and being patient on a test drive. He was very conscientious and followed through.

Carol

Apr 27, 2016

Sales person listened well to what I was looking for and responded to my needs. Brian was very courteous and appropriately friendly. I had time to think overnight and the next day I had my car. Very efficient! So happy!

Barbara Emily Ann

Apr 24, 2016

Courteous staff; Efficient, prompt service. The purchase of our Camry in 2014 and the follow up maintenance service have been excellent.

Thomas

Apr 23, 2016

There was no waiting at my appointed time. Service was done in a timely manner. A complete explanation of what was found/not found was provided.

Edward Abram

Apr 23, 2016

Friendly service. The technician couldn't find one of the problems I had noted (a rattle), so he took me on an extensive drive so that we could try to reproduce the problem.

Stuart

Apr 21, 2016

Matt was extremely knowledgeable and low-pressure. He and Roy (Sales Manager) were very friendly and personable. This was the most painless experience I've had buying a car.

Sarah

Apr 21, 2016

I really liked working with Brian. I felt he was honest and fair, not always something you can find when buying a car. I'm glad I was able to work with him.

George

Apr 21, 2016

Smooth entrance process. Easy, professional,accurate interaction with Gold Team service manager--as usual. Car serviced in quite reasonable time. Good decision to consider/test for possible excessive engine oil consumption.

Tho

Apr 20, 2016

My car had problem with parking brake of which it must be kept ar gara for repairing within one week. You dealer provided other car temporarily free of charge.

Lam

Apr 20, 2016

Destinee Montague was very helpful, friendly, and courteous. She made sure that we were satisfied with the services. It would be nice if she will be helping us again next time we come in.

Shirley

Apr 20, 2016

I brought it in the night before it was ready by 10 AM , Great service , everyone was so pleasant

Alexander

Apr 20, 2016

The staff was very courteous and respectful, while the wait time was reasonable. There were no complications or problems and they gave me a friendly reminder of my next date of service.

Elizabeth

Apr 20, 2016

Problem identified quickly, estimate received by phone, work completed the next day as expected slightly below estimate. Did not receive the usual list of other things that are suggested by the manual for repair/replacement. I appreciate this - I only needed this one repair.

Marjorie

Apr 19, 2016

Our sales associate, Brian Brooks, provided exceptional service. He was very responsive to our needs, found the right vehicle for us, answered all of our questions, and provided all the time we needed for test drives and "tutorials" explaining the features of the vehicle we selected.

Jessica

Apr 19, 2016

The work got done in a timely matter and I was informed of all the extra work that needed to get done.

Noel

Apr 17, 2016

Prompt promised service with friendly people made the whole experience enjoyable. Even though the dealership is not near where I live, I will still go to them for service.

Richard

Apr 17, 2016

My service advisor, Ben Thurston, is simply terrific. If I can't schedule online he'll always arrange this. He explains what needs to be done, and why. His price estimates are always right. The wait time is exactly as said, or even shorter. I feel that he cares about me as a customer and I know that he has my best interests in mind.

Grace Anderson

Apr 16, 2016

I was treated with respect and courtesy. It was a simple routine service but everything was done as well as it could have been. No waiting time to mspeak of.

Karen

Apr 16, 2016

Customer Service Representative, Destiny Montague, was great. She called me when my car was ready (earlier than promised) and my car was washed and ready when I returned to pick it up.

George

Apr 13, 2016

comprehensive review of needed services, including status of recall notices and repairs that were feasible at the time.free shuttle service to my residence.

Rafaela

Apr 12, 2016

Staff are courteous, professional, knowledgeable and service oriented. The customer service process and is well-organized and appointments are on schedule. Work is done properly the first time.

Joseph

Apr 10, 2016

Our Service Manger was very helpful. He patiently heard our concerns and issues with the vehicle. He made recommendations. The service was completely quickly.

Douglas

Apr 9, 2016

Never felt pressured. People stood behind what they said. I felt that they listened to what I wanted and didn't try to sell me anything I didn't want.

Albert

Apr 9, 2016

All work was done to my expectations. The service representative on the Orange Team explained everything in detail as to what would be done to the car. He was very personable also.

Joanne

Apr 6, 2016

Organized. Very friendly staff. Lounge comfortable. Even had snacks!Kept informed of progress and work done quickly. Will tell my friends

Jonathan

Apr 5, 2016

Well Vincent Falcone made my experience very easy. I like how he handle things and made my day by purchasing my first new vehicle.

Ann

Apr 4, 2016

I liked the patience and personal attention and given to us by the entire staff when we made the decision to purchase a new vehicle. Everyone was accommodating and knowledgeable when we needed information regarding the specification of the cars, financing options etc....

Bernetha Suzette

Apr 3, 2016

The professionalism of the Salesperson,along with the courtesy and respect extended by everyone at the dealership. I would definitely purchase another car from this dealership based on the fair, courteous, and respectful treatment from my salesperson (Claudia). She answered all my questions without any pressure. Claudia and Arslan were truly exceptional.

Melvin

Apr 3, 2016

My views are based on my interactions with the salesman, Abu Bangura. He was professional; low key; helpful; and wasted no time. He made some good suggestions, which I followed. I would certainly recommend Bangura to anyone.

Ingrid

Apr 3, 2016

Everything is very streamlined and logistically easy. Having a shuttle that could drop me off and pick me up was great.

David

Apr 3, 2016

I am a President's club member - had my SUV in for the 10,000 checkup; was given a loaner and was able to take care of a couple of business things while waiting for the job to be finished. Job to about an hour - I was out for about 2 1/2 hours working.

Rebecca

Apr 3, 2016

Everyone has respect for you and are genuinely helping you to find what you exactly need. Worked with Stephan Milongo..he is always pleasurable and that is the reason i keep coming to Jim Coleman.

Charles

Apr 3, 2016

you're staff was very polite and courteous especially Domingo who answered every question to my satisfaction he was very polite and courteous

Alan

Apr 2, 2016

Claudia did an excellent job in showing us a new car as well as treating with respect during our negotiations and discussions. Great, great job!

Raymond

Apr 2, 2016

My sales representative. Chris Chaparro was absolutely exceptional and my financial person Mr milongo was exceptional too.The customer service I got was above and beyond. As always Jim Coleman Bethesda sales department is exceptional .

Nahusenay

Apr 1, 2016

Everything was excellent; specialty Mr-Abu Bangara, he was very friendly,nice and knows his job very well.to tell you the truth I wasn't going to buy,but he convinced me,you should know you have great sales man over there.

Cecile

Mar 29, 2016

Larry Pang is an outstanding salesman. He understood exactly what I needed in a car and in support. He contacted me afterwards to review my needs. The entire Jim Coleman crew were excellent. My compliments!

Mary

Mar 25, 2016

I just show up, get my car to my team and go to the lounge to work or sleep while I wait for my car to be ready. It always takes less time than I expected. And then they tell me my car is ready and I leave. That's the way I like it.

Dawit

Mar 25, 2016

Toyota of Jim Coleman has excellent services with a wonderful hospitality. I am very glad Toyota has an employee like Mr. Christopher because he is truly exceptional with a wonderful hospitality. In addition he knows about a service with detailed explanation.Thank you

Dongmei

Mar 24, 2016

Everyone we met in Jim Coleman (salesman, financial person, manager) are friendly and willing to help. We are satisfied with your services

Laurie

Mar 19, 2016

Service associate was very helpful. I think the service performed was very thorough. I also appreciated that the service associate did not try to to push me into buying new tires and windshield wipers, but said those items could wait until the next service. That made me feel he was trustworthy and honest. I will ask for him next time.

Elizabeth

Mar 19, 2016

Everything was very efficient and well-communicated. I had a question on timing of maintenance and they were more than happy to explain and comply with my request.

Samantha

Mar 18, 2016

Asran Jappar ( AJ) was very welcoming, extremely engaging, extremely intellegent. He explained all aspects of the car that I was viewing. He was very friendly during the test drive and continued to explain all the details about the car. He gave excellent customer service. I felt very comfortable buying a car from him. He makes you want to buy the car.Rahleak Restrepo and his boss were very professional, and knowledgeable. Rahleak explained the process well. He also gave excellent customer service. He was very patient with me explaining all of my finance options. He seemed very nice and friendly.My visit exceeded my expectations.

Nicholas

Mar 18, 2016

Ben (gold team) takes really good care of my wife's Avalon. He always offers the best method to apply Presidents Club discounts for service and recommends items that need attention. He is also flexible in scheduling our service as we are not in Bethesda proper (Poolesville, Md)

Juan

Mar 12, 2016

The sales representative, Johnaton is very knowledgeable, pleasant and professional. He has been extremely helpful and patient assisting me synchronizing my my cell phone with the GPS. He is truly an asset to your company!

Nancy

Mar 12, 2016

I was happy that Chris, the Service Advisor on the Gray Team, explained that my trunk floor release latch was really not broken but that if the trunk is locked manually, gets overridden.

Paula

Mar 11, 2016

The Salesperson was very thorough and knowledgeable. The process that I went through buying the car was so much easier with the Salesperson.

Dorothy

Mar 9, 2016

Excellent customer service--always PROMPT and COURTEOUS! Auto Service was done as estimated and everything always goes SO SMOOTHLY.... And thank you for my shuttle ride to my workplace (and free coffee)! You are the very BEST Toyota dealer in the area, in my opinion! :-)

Gedla

Mar 9, 2016

Tyler was amazing.he make sure I came out on time. I came back after he called me told me to pick up my car and since the guys in the shop were at lunch l, he left his desk and fetched my car, what a gentle man.

Nathan

Mar 7, 2016

Needed a tire on a Saturday because of a blow-out. Domingo was very efficient in working me in a getting a tire in a short period of time.

Kathleen

Mar 5, 2016

Benjamin was an excellent Salesperson and I would give him 5 stars if we were just rating our dealings with him. We enjoyed working with him via email as he was helpful, honest and quick to respond, while not being pushy at all. We were able to tell him exactly what we wanted, he searched for it and broke down our out the door pricing and didn't try to hide anything. I wish all car salesman were of his caliber!

Marisa

Mar 5, 2016

Efficiency. And the person who took my case was very kind to take the time to explain what was best.

Linda

Mar 4, 2016

The detail service was an extremely generous and nice response to my prior disappointment at not being informed when the evening event for owners got cancelled and rescheduled without anyone notifying me of the cancellation (so I showed up that night).

Richard

Mar 4, 2016

Quick, transport to Metro, great communications. BEN on Gold Team is awesome - I specifically made sure I went to him

Pamela

Mar 4, 2016

My maintenance Team Advisor, Ms. Lauer, was thorough, patient, and had a very professional demeanor. She explained everything that was done, clearly and concisely, as well as future items that should be followed (tires and brakes).

Susan

Mar 1, 2016

Our experience at Jim Coleman was one of the best car buying/leasing experiences we have had. Everyone was friendly and expedient. Truly the best experience we've had. No stress!

Karyn

Feb 28, 2016

I had made an appt for just an oil change w/ 'Grey' on the Green team but when I arrived 40 min early, he was busy & Ben (next to him) saw me waiting, offered to write up my paperwork, & went out of his way to answer several questions he hadn't bargained for !! I ended up agreeing to go ahead & do my 60,000 mile maintenace (I was already overdue- at 63,000- but planned that for the next time). When he offered some coupons to help defray the cost & offered a rental car so I wouldn't be trapped all afternoon, I decided to go ahead :-) Glad I did... everything went smoothly & efficiently. Ben called w/ a few "finds" & recommendations that I agreed to & the car was ready when promised w/ the flexibility to pick it up before closing. I just leave the rental at the Dealership. Despite a $1300.00+ bill, it was a very pleasant experience. Everyone was courteous & efficient. I bought my last 2 Toyotas at Koons in Annapolis & have traveled there (from Rockville) for service til now. More out of loyalty than convenience. I think I will change locations. Thank You ! *Also nice to get it washed free !

Anne

Feb 27, 2016

When I went in for my service it was smooth as usual. My advisor Ben(gold team) is always helpful, pleasant and I trust his advice. Everything was perfect!!

Sandra

Feb 26, 2016

The best part is Ben from the Gold team. He does a great job explaining what needs to be done to the car and why. He keeps me updated on when the car is expected to be ready. He is exceptional at his job. Great customer service!

Scott

Feb 26, 2016

Ben Thurston continues to be an outstanding service representative. He knows my vehicle and always works to make sure I get the best care for my beloved 4Runner.

Elliott

Feb 26, 2016

I brought our 2014 Prius in for 20,000 mile service. The work was done promptly and there were no problems.

Stephen

Feb 25, 2016

Tyler Thurston did an excellent job. I felt very comfortable with him. The waiting area is very nice .The car was serviced well

Jane

Feb 24, 2016

Service is always on time and always takes less time than the estimate. This is a huge plus for us. Friendly knowledgable staff.

Scott

Feb 24, 2016

I brought my vehicle to the dealership for a flat tire at around 4 pm. I also needed my 10,000 mile service. The customer service representative was able to arrange both issues to be completed. He saved me from having to return another day for the 10,000 mile service. He was very professional and courteous. He kept me informed on the status of my vehicle while I waited in the lounge. I would definitely recommend Jim Coleman and my service rep to friends.

Beverly

Feb 24, 2016

the gold team leader ben t. made certain that the entire service and pick up was convenient for me. i had been sick and he made necessary rearrangements of the schedule to help me. the car was serviced promptly and well done. i had the feeling that he treated me as if were a family member. With his sense of humor he even used my car's given name "the mothership" which reflects its primary role as grandmother/grandchild carrier. thx.

Mark

Feb 24, 2016

My service technician was really great! He was friendly, patient, a great listener. And he took the time to talk with me both before and after my car was serviced to let me know what they were going to do and what they found.

Sylena

Feb 24, 2016

Destiny from the express service booth is awesome. She has excellent customer service skills. Although I wasn't her customer she could tell I wasn't sure which team I should go to. She looked into it for me and told me which team/advisor I'd be working with and she took the time to check my car in while my advisor was on the phone. Destiny is ALWAYS so incredibly pleasant. Her welcome always makes me feel better. Shannon Laur was my service advisor and she was great too. She helped me with the rental, kept me notified of the steps that were taken to repair my car and she got back to me in a timely fashion. She was knowledgeable and helped me understand my repair. She was professional.

Salem

Feb 24, 2016

Great experience, but I would like to see more eye contact from advisor. I could not see myself taking it another dealer

Judith

Feb 18, 2016

Julius Smith of Jim Coleman gave me all the help I needed, answered all my questions, and also travelled more than 100miles in his own time to fetch the car I was interested in. As well, he was always nice and I never felt pressured by him. I'm very happy with the Camry he helped me buy.

John

Feb 17, 2016

Professional and quick.I had left some change in the cup holder. Several dollars. It was still there when I picked up my van. Impressive. Very honest people. I was impressed.

Ana

Feb 16, 2016

The young lady with whom I was to speak with about getting my car looked at was great. Very kind, and explained in detail what was done to my car.

Abayomi

Feb 16, 2016

This was my first time at Jim Coleman Service Center and I was warmly received. The Service Advisor reviewed the vehicle's service history with me and made recommendations as to what was needed. I was kept in the loop every step of the way

Jon

Feb 16, 2016

Tyler Thurston was extremely helpful throughout the whole process. He kept his word and made us feel like we were his only customer (even though I know he was extremely busy). Its customer service like his that makes a repeat customer and we really appreciate it.

Shelby

Feb 16, 2016

Very efficient. Everyone is courteous and friendly.The time quoted for the work was accurate. Very comfortable lounge in which to wait.

Markar

Feb 16, 2016

The service representative was polite, efficient and attentive to my questions and responded in a satisfactory manner to my concerns.

Matthew

Feb 15, 2016

I felt that he salesman made a genuine effort to facilitate my search for my new vehicle. I felt no pressure to reach a particular decision and no pressure to rush to make a choice.

Amy

Feb 15, 2016

The gentleman who helped was courteous and made an effort to make sure I was on time to pick up my daughter.

Astrid

Feb 11, 2016

Larry Pang helped me identify the vehicle that best suited my needs and budget. I'd spent months on my own doing research yet in one visit with your team, I had greater clarity.

Jean

Feb 10, 2016

The appointment time I needed was available and service was finished within an hour. Service personnel were friendly and provided the necessary information.

Sue

Feb 10, 2016

Liked that I was given a loaner so I didn't have to return the next day for the repair and wait. The staff was really nice and the costs were clearly laid out.

Alfredo Jesus

Feb 9, 2016

Ernesto on the Orange Team for service is awesome. He was really helpful and cheerful and did what I asked.

Jeffrey

Feb 6, 2016

Ben Thurston once again provided excellent personal service. I heard from him several times during the 5 hours my car was at Coleman for service. My car was there for a 96,000 "A"-level service, but Ben called to say my 2006 Avalon should have the brake and steering fluids flushed and replaced. Ben gave me the date that I last had those services performed, described each service, and said he could still meet the noon-1:00 timeframe I had requested for pickup. He called again when my car was ready. The Avalon was also washed when I arrived.

Barbara

Feb 6, 2016

The agent was pleasant and expedient. The agent was great . Pleasant and got the job done quickly. She suggested she serve scones !

Kim

Feb 6, 2016

I feel that I get excellent customer support from Ben Thurston and others who work at Jim Coleman Toyota. Ben clearly and patiently explains things. He has taken care of my families Toyota vehicles for a long time now.On my most recent visit I also visited the finance department - sorry I don't recall the gentleman's name - but he was extremely helpful when I bought my leased car at the end of the lease period. (MORE helpful than the financing company - wish they had told me I could do it all at the dealers!)

Allison

Feb 5, 2016

We were so pleased that we were able to get the exact car we wanted that day. Friendly and knowledgeable sales team. Matthew was terrific.

Michael

Feb 5, 2016

Ease of making service appointment, quick check in with "Ben" of gold team and good follow through until he returned vehicle to me. Excellent experience, as I've come to know with Jim Coleman Toyota!

Alisdair

Feb 4, 2016

Rahleak & his team were responsive, helpful & straight with us throughout the whole process. Rahleak helped us get the best deal we could.

Frank

Feb 3, 2016

Shannon Lauer the customer representative was very responsive and accommodating. She took care of all the paperwork for the recall service efficiently.

Geoffrey

Feb 3, 2016

Mike Dempsey always goes out of his way to tell us what repairs are needed and why -- and then assures that they are done promptly. We are most grateful! Jeff and Sandy

Navin

Feb 3, 2016

Vincent (sales associate), the accessories manager, and Stephan (business manager) were all excellent in providing a pleasant, stress free buying experience.

Chrysta

Feb 3, 2016

I really enjoyed the customer service received from Claudia Cabrera. She was an absolute delight. Very friendly, not pushy, and genuine.

Jefferson

Feb 3, 2016

Vince was very efficient and helpful. I came in, traded in my car, got the new one, just what I wanted, and it was done quickly

Fred

Feb 2, 2016

Ben took care of me even though I did not have an appointment - my tire had blown the night before, so I needed replacement tire(s) as well as a routine service.

Michael

Feb 2, 2016

My representative Mike did a good job communicating to me the impact of issues that were brought to his attention regarding level of service, areas of concern and dashboard warnings.

Gabriela

Feb 2, 2016

Tyler Thurston of the Blue Team took care of the car and I found out that I needed a new battery, which was installed, without too long of a wait.

Christopher

Feb 2, 2016

Destinee (I believe that was her name) greeted me right when I got out of my car, she explained the work that was going to be done, and came and got me afterwards in the waiting area with the paper all ready for me to sign and my car ready outside! I've had good service with you all before, but this was GREAT service!

Mohsen

Feb 1, 2016

Easy very helpe and friendly fast no hassle.everything perfect the way I want it.thanks a lot to me Vince Leonard used car sales manager and mr Adam. I couldn't be any happier .

Vijayakumar

Feb 1, 2016

I was received very warmly and very courteously. All my questions were answered to my satisfaction. William who took care of the body work did an excellent job. The work took about 10 days and from the beginning through end, he kept me updated and returned my calls very promptly. Would like to express my great appreciation for his professionalism and promptness.

Daniel

Feb 1, 2016

Car was ready on time, and cost as indicated. The problem I had identified was fixed. Communication good from Mr. Mawepu of the Grey Team. He knows his business.

Scott & Jenna

Jan 31, 2016

I have been dealing with Ben for 7 years . I find him honest and reliable. This is one reason why I have purchased and service two additional vehicles from Jim Coleman Toyota

Julian

Jan 30, 2016

This very positive experience began with Julie, the calm, cool, collected person who answered the phone call, listened to our snow story and special disability needs, and was able to set up an appointment in less than 12 hours to check a possible cracked windshield and broken windshield wiper in our Toyota Sienna ramp van that we depend on to transport my husband around in his power chair!!!! Enter Tyler, the team manager. We were absolutely blown away with Tyler's handling of the problem. After I explained to him how critical this van is to my husband, he had someone drive to pick up the only windshield wiper available for this model/year, etc. and had the car ready for us to pick up in less than 5 hours from the time we dropped it off. Finally, the cost was a fraction of what we had expected. Noone tried to sell us a new windshield, etc. The person who needs special recognition is TYLER! He was the person who orchestrated this symphony of joy when it could have easily been a "tragic" overture. All of this happened on a Friday afternoon during the week of one of the worst snow storms in Washington DC history, which meant that we would be without the van over the weekend if Tyler had not been able to solve the problem before the end of the day. You have no idea how much this meant to our family! Indeed, it is a perfect example of "special care for someone with special needs."Thank you!Anne and Julian W.

Aoi

Jan 28, 2016

Ben is the man. Give him a promotion and more pay. Or a new car. He makes your company look top notch.

Xiang

Jan 28, 2016

The staff was friendly and the environment welcoming. Their work is efficient and and they always deliver what they promised when they promised it.

Alison

Jan 23, 2016

Mr Domingo Garza was really helpful, professional, and most importantly, fast! I also appreciated the business center and high speed internet

Rebeca Hertzbach

Jan 19, 2016

I can almost always get my car serviced when I want. The service advisers I deal with are honest about the which repairs are necessary, and which are just issues to watch. As someone who is trying to drive a 2001 Camry until it drops, I appreciate this.

Jean

Jan 19, 2016

third vehicle in two weeks in for work. this was just reg maint. came in without an appointment, left vehicle and they fit it in.

James

Jan 18, 2016

They finally fixed my name right in the system and explained my warranty correctly, I recommend coming back to this dealership as long as I have another Service advisor other than Ben Thurston no offense but he never fixed my name in the system when I asked several times and he really wasn't clear on the aspects of my warranty

Ilan

Jan 17, 2016

In our contact with Chris in several service appointments, he is friendly, efficient, responds clearly to our questions, and follows up to see that tasks are done properly.

Laura

Jan 17, 2016

Service was done as they described, in the time expected. The employees are helpful and pleasant. The waiting area was comfortable.

Edith Brun

Jan 17, 2016

Prompt attention upon arrival, good explanation of additional work to be done, timely information on expected waiting period, very comfortable customer lounge.

Martha

Jan 15, 2016

Friendly, helpful staff. Thorough explanation of work performed.I like the amenities: shuttle to Metro, free cup of coffee, newspapers in the waiting room.Clean, well-lit facility.

Doreen

Jan 15, 2016

I appreciated the time the Red Team took to make sure my care had the complete service it needed.Mike Dempsey was on vacation , and it was an emergency that I had the service done as soon as possible.

Alan

Jan 13, 2016

prompt courteous treatment and information on work neededwork done correctlyrental car provided since work required more than 1 day to complete

Jose

Jan 12, 2016

Ben took care of us immediately even though the person at the Orange team had left their desk. He is a terrific representative.

Thomas

Jan 12, 2016

No pressure, everyone was helpful and thoroughTotal car review with options, and test drive.Assisted with options to meet our budget needs.

Carolina

Jan 10, 2016

I love the service provided by all and specially Ben who is my contact person on the gold team. He is always very friendly, calm, clear and informative about the services to be done to my car as well as the estimate of cost of the service. He is an outstanding young man! Thank you Ben!

Suzanne

Jan 10, 2016

Efficient system for booking an appointment, bringing the car in, getting notified when it is ready, and checking out and paying. Staff is professional and explains work to be done.

Richard

Jan 9, 2016

After 20 plus years servicing my cars with Jim Coleman Toyota,I've been extremely pleased by the professionalism shown by Mike Dempsey, Service Mgr., and the actual maintenance performed on my car.

Elliott

Jan 7, 2016

Personal attention to the details of my reason for visiting your service center each time I come. Ben Thurston (Gold Team) is excellent in his offers and accomplishments when I visit. I am very pleased with his work on my behalf.

Anthony

Jan 7, 2016

Ms. Destinee Montague was my service advisor. She was very friendly and professional. I thought I made a service appointment during my visit in July 2015, but nothing showed on their records. She set the expectation that it would take about 2 hours, which I was fine with. Service on my car was completed in less than 2 hours.

Tyrone

Jan 6, 2016

First and foremost this was my first time buying a new car from a dealership, and Jim Coleman Toyota set the bar high moving forward. Rahleek was very informative and patient, his performance positively impacted the experience as a whole. The trade in appraisal from CarMax was matched and a deal was able to made on a higher series Camry in a matter of a couple of hours.

Melanie

Jan 4, 2016

Godwin was very attentive and did not pressure me into purchasing beyond what I was looking for. The entire team was accommodating with my needs.

Michael

Jan 3, 2016

The lounge is very clean and comfortable. The complimentary water and (good) coffee machine make me feel like I'm a valued customer. Everyone is always friendly and helpful and they treat your car with care.

Stuart

Jan 3, 2016

Had an appointment, car taken in for servicing immediately upon arrival, given an estimated time for completion of servicing, servicing completed within the given estimated time.

Deborah

Jan 3, 2016

Great customer service. Everything is explained in detail. Easy to understand what is going on with your vehicle. Estimated time of work always correct. Clean and comfortable waiting area and restrooms. Spacious and organize service area.

Concha

Jan 2, 2016

took care of my car and required recall maintenanceThe director of the Orange team was very polite and professional. He allowed me to use my coupons for winterizing.

Erin

Jan 2, 2016

Everything was easy as usual. Tyler was great, he explained what they were going to do to my car, and it was done sooner than expected. I like that I can just bring it in every 5,000 miles and everything is taken care of. Thanks!

Kim

Jan 1, 2016

Quick check in. I was told it would take two to 3 hours due to the 60,000 mile servicing and it took two hours right on the nose as I was waiting in the lounge.

Naomi

Jan 1, 2016

Had to change appt time at last minute and accommodated my schedule with grace, despite the place being VERY busy

John

Dec 31, 2015

I have been with Ben on the Gold team for 4 or so years now. His service has been consistently excellent. He is personable and reasonable. Servicing a car can be a trying experience, but he makes it as painless as possible. As long as he he works there you will have my business.

Ardeshir

Dec 31, 2015

Mr. Godwin was extremely helpful. He was very patient, and didn't try to push us or influence our decision, but patiently helped and guided us through the process and informed us of our options.

Linda

Dec 31, 2015

The customer service was good and my car was ready right at the time I was told it would be.

D.

Dec 29, 2015

Ms. Destinee Montague welcomed me and very pleasantly explained what would be done to my Prius during its first service experience. Afterwards, she handed the car back to me and fully answered my questions about future services.

Patricia

Dec 29, 2015

Ben Thurston, Service Manager, couldn't be any better to deal with. He is very efficient and always pleasant. Even though I may be moving approximately 45 minutes away from Jim Coleman, I will continue to bring my car in for service there mainly because of the good treatment I've been given over the past several years. I have much trust in Ben's service recommendations.

Mary

Dec 27, 2015

Easy to schedule a convenient time for the appointment.Courteous, helpful check-in with the gray team's Chris.Reasonable time for the service while I waited.

Kirsten

Dec 25, 2015

Even though the computer system was temporarily down Ben checked me in quickly and my car was ready when he said it would be ready.

Jodi

Dec 24, 2015

Matthew Muradaz was our Sales Consultant. He was helpful, knowledgeable and not pushy at all. We appreciated that when we said we didn't really want any other enhancements other than the side and the door molding, that we were not subjected to a long, drawn-out explanation of why we should reconsider this decision. The trade-in portion went very smoothly and we appreciated the time and explanation that Vince Leonard offered us for the value of our trade-in. Bienvenu Bahati was most helpful with financing, which also went very smoothly. All in all, it was an extremely positive experience.

Lawrence

Dec 23, 2015

My Sales Representative-Brian Brooks- is excellent to work with both highly responsive and making good suggestions as to "product"I drive from Delaware to deal with him specifically!!

Moctar

Dec 22, 2015

Brought my car in for maintenance(oil change) and a few other issues I had. Advisor was very professional, listened to my requests and took care of everything

Susan

Dec 22, 2015

The service team leader (Mike) suggested the least expensive possibilities while still maintaining my car. Very much appreciated.It was also nice to note that the drink machine in the waiting room also now provides free drinks for each selection. Thank you so much!

Lynn

Dec 22, 2015

I arrived a bit early and they took me right away. I only had to wait two hours and could sit comfortably in the quiet waiting room. But most of all, I always appreciate the time taken to explain what was done to the car.

Anette

Dec 19, 2015

Service was quick and did not interrupt my day that much. I just wish they would have vacuumed my car. I thought that was part of the deal with presidents club membership

Brendan

Dec 19, 2015

The staff is always courteous and the car is always delivered at the exact time it is promised. No one ever tries to up sell service.

Hewitt

Dec 19, 2015

Efficiency, personal confirmation or work to be down with ready explanation when needed, detailed on bill, convenience (ride to Metro a plus). Quality of work is paramount, but impossible for a non-mechanic to judge over the short term. In my years of experience, the quality of work is high.

Claudia

Dec 17, 2015

Quick, courteous, gave helpful information. The car was ready for me when I got too the service center after work--I didn't even have to wait for it!

Bronson

Dec 17, 2015

Ben (Gold Team) is really the ultimate in customer service. He is polite, professional, listens carefully, and explains any mechanical problems in a way that is easy to understand.

Lesley

Dec 17, 2015

Very professional. Clean and organized. My service person, Ben, has a very sincere and authentic manner, which gives me confidence to trust his advice and guidance. His professionalism and friendliness are appreciated.

Kevin

Dec 14, 2015

Ben Thurston and his team did a great job fixing my car. It was a complicated job, and they worked on it, testing it, until they were thoroughly satisfied that the car was ready. I trust Ben's opinion completely and never got the feeling that he was trying to sell me something that I didn't need. Also very good at communicating status reports with me. He made it easy for me to obtain a rental car, and was very accommodating when I ask him to have my car washed before I picked it up. He also looks for ways to save you money by pointing out discounts and warranty applications.

Jeffrey

Dec 13, 2015

Two employees in Used Car Sales were very helpful during the purchasing process. I appreciate that Brian Brooks installed my new DC License Plates when Service Department was closed.

Brian

Dec 12, 2015

Your service is professional and reliable. Ben Thurston is a good guy, always takes good care of me and my family very well. The cashiers are very pleasant and efficient and personable. I get the feeling your mechanics are well trained pros. This is invaluable

Antonio

Dec 11, 2015

Fast and accurate service, completed in less than 2 hours.Good waiting area with available wifi, coffee and comfortable seats, friendly, and cost of service ahead.

Theresa

Dec 11, 2015

I feel that Ben Thurston of the Gold team has always been honest and reliable in assessing the needs my car.

Laura

Dec 11, 2015

Great service and communication by Ben!! They even hand washed my car for no charge!! I recently moved here From Chesapeake, Va so am adjusting to the higher prices in Bethesda, MD. However, the service offset the prices!!

Judy

Dec 10, 2015

The sales person was terrific. He was very knowledgable about the SUV and other cars. I would seek Vincent out when buying another car. Generally speaking this was my best car buying experience.

Melinda

Dec 10, 2015

My service advisor, Ben Thurston, always greets me with smile and I am never kept waiting. He thoroughly explains what my service will involve, asks if I have any questions or concerns and gives me realistic time limits as to how long the service will take. Upon completion, Ben reviews what was done, and advises me as to the next service requirements before my car comes off lease in Dec. 2016. As a single woman in my mid 70's, Ben's patience and thorough explanations are invaluable to me. He certainly instills trust in his clients. I look forward to leasing another vehicle (my 4th) from Coleman Toyota.

Arthur Adam

Dec 10, 2015

Ben Thurston has been my service advisor for a number of years and consistently exhibits a very professional and personable manner. I appreciate his work and hope it is recognized by his superiors.

Brenda

Dec 8, 2015

Friendly, helpful staff. Free coffee while I waited. Business office available for quiet reading (instead of having to sit in the big room with the TV). Reasonable cost.

Myron

Dec 6, 2015

he was very courteous and punctual. He explained what the problem was and promised me a time when it will be ready and he delivered

Debra

Dec 6, 2015

I trust JCT and Toyota and I have enjoyed several Toyota's in my recent years. I do have one major disappopintment with the Prius but it is a design issue and not a JCT issue.

Leon

Dec 4, 2015

Very efficient service experience from check-in to pick-up. Total time was better than projected! Also, nice that the furniture has been upgraded in the waiting room.

Patricia

Dec 3, 2015

Someone greeted me as I came in, reminded me to leave the keys in the car, and directed me to the counter. My representative was gracious and told me exactly what would happen. The waiting room had comfortable chairs and a TV with sound at a quiet level, so you could opt in or out of that. A great selection of coffee was complimentary. Really nice.

Klemens Heinrich

Dec 3, 2015

As with all our appointments - whether it be maintenance or a quick recharging of the key fob battery, the service is always prompt, courteous, and most importantly - knowledgeable.

David

Dec 3, 2015

My service writer is outstanding (Ben Thurston). He's a big reason I bought at Coleman. Also, the car service to Bethesda is very important to me.

Enrico

Dec 2, 2015

I was informed timely of all the work to be done in my car and the work was performed on time

George

Dec 1, 2015

You were up front with your figures, to the point of providing a print out. That's what I'm interested in: the numbers.

Frances

Nov 30, 2015

I love that you remind me when maintenance is needed. And I also love that you provide a shuttle service. My home and office are about 3 1/2 miles away and the fact that you drive me to and from the dealership is so convenient. Thank you!

Alan Jay

Nov 26, 2015

We've had a long relationship, gotten 3 cars from you, and I trust my service manager's advice. I appreciate having him in my automotive corner.

Ernesto

Nov 26, 2015

The fact that although My wife did not have an appointment and the blue team service advisor, Tyler Thurston, did his best to accomodate my request. He also explained her very well the type of service that the car needed to have and why. Please give this feedback to him. THANKS Tyler

Mary Ann

Nov 26, 2015

FROM START TO FINISH, I RECEIVED A+ SERVICE FROM DOMINGO GARCIA. HE IS PROFESSIONAL, KNOWLEDGEABLE AND COURTEOUS. HE HAS SERVICED MY TOYOTA FOR MANY YEARS AND HE IS A VALUABLE EMPLOYEE !

Bronda

Nov 22, 2015

I am extremely disappointed there are no car washes on Saturdays. This was a major point for upselling me on Jim Coleman extra service. I'm still thinking about asking for a refund for my paying $599 for doing so. I do not live close by and with traffic the way it is, Saturdays are about the only day I am willing to have my car serviced. Why did no one tell me earlier that getting a car wash on a Saturday would result in an EXTENSIVE wait?!!! It's not like this is the first time I've asked for a car wash (I merely didn't get them before and didn't complain), just the first time someone told me. The routine service itself was quick. Thanks for that.

Edward

Nov 22, 2015

Chris Mwepu. his service and attention is always exccellent. he asks the right questions. he is always good at communicating with me. he is a pleasure to work with as a customer. as long as he is there, you've got my business.

Jack

Nov 22, 2015

Christopher Mwepu is an outstanding service advisor. He is professional and courteous and efficient. He is very knowledgable and always gives me frank and good advice. I always choose him for my advisor when I come for service.

Faroll

Nov 20, 2015

Chris on the grey team is always very helpful. He explains stuff. Also, while I am not so happy that I had to spend over $500 on a car that I bought recently from you, second hand, I am actually happy that your service staff brings these things to my attention before the problem gets worse. They are dilligent and prompt. Chris is great.

Alfredo

Nov 19, 2015

Great people and convenient! Close to work and they fixed my vehicle's check engine light in a short period of time. Never had a problem doing business with Jim Coleman Toyota.

Adrian

Nov 18, 2015

Friendly service and a "consumer friendly" bill!!! I was so happy that they could fix my "accident" with a screw.

Vincent

Nov 18, 2015

On time service without trying to sell me something I don't need. Very professional facility and personnel. Chris is exceptional and always provides the best service.

Mark

Nov 17, 2015

Friendly. Ben Thurston merits an A in all regards and makes driving in a pleasure. Work on time and done correctly the first time.

Christopher

Nov 16, 2015

The location is convenient.I was able to get an appointment on fairly short notice.No long lines for processing at check in or out as I've experienced with another dealer.Comfortable waiting room.

Teresa

Nov 15, 2015

I loved the young woman, who was welcoming, accommodating and explained everything that will be done and after the fact what was done.

Vivienne

Nov 15, 2015

Ben is always attentive to my car's needs and informed about communicating to me what must be done and what can wait for another visit. He brings common sense to the choices I need to make.

Daniel

Nov 13, 2015

Great customer service. The gentleman who helped us was very accommodating; helped me get a shuttle, checked out car's status in a timely fashion, etc. I appreciate going to a place with the Toyota name behind it so I feel I can trust the service.

Lynn

Nov 12, 2015

Everyone very responsive especially my service rep. DoMinho. Recommendations made which I discussed and consented to. Questions I asked were answered and they followed through. Car finished on time. Very good experience with everyone who had anything to do with my service. Am very happy and rely on the service at coleman

Ronald

Nov 12, 2015

We had a flat tire (RR). We took the car to Jim Coleman for repair. The tire was in bad shape (had to be replaced) and was replaced for Free (we purchased 4 tires several months ago). The really great and wonderful part of the repair was that they replaced the small spare, tool box, and assorted trunk items in the trunk!!!!!!

Christine

Nov 12, 2015

Ben Thurston is an excellent communicator with regard to what needed to be done and the car was ready when promised. Complementary ride home when car dropped of very much appreciated.

Debra

Nov 12, 2015

Ivan was very friendly and helpful and explained some features on my car and Robert G. helped to get my car serviced pretty quickly so I as in and out. Also the free water and coffee in the waiting room is a nice touch.

Dick

Nov 10, 2015

Patrick Coleman was great - responsive and patient and had a very good Camry promotional lease offer and Matthew Muradeze, sales person took care of my needs and showed great help and patience in my color decision and taking care of the deal.

Sandra

Nov 8, 2015

I had a tire losing air, and I asked the service rep to have the service crew look at the tire. They found a screw in in my tire, removed it and plugged the hole.

Marilee

Nov 5, 2015

Domingo was courteous, prompt about asking if some additional service could be done, and clear about what was being requested, and the car was ready a few minutes before promised. I was also asked if I wanted to schedule our next 6 month appointment. Didn't do so because I'm not sure of my schedule then, but appreciated being asked.

David Paul

Nov 4, 2015

Most of my experience has been with Mr. Dempsey.I can honestly say that I find him always to be helpful and professional.

Victoria

Nov 4, 2015

The sales staff don't act too predatory....When I want help, I will look for it. I haven't experienced pushiness in any sales related experience.

Betsy

Nov 3, 2015

As usual, I felt in capable hands with Domingo of the Red Team. He is professional and I also believe that the crew in the back, where the work is done, does a great job of making sure my vehicle is always safe and operable.

Peter

Nov 1, 2015

Everything is great except that they never wash my car before I pick it up. Most dealers will without being asked. I always hear no time, car wash broke, etc.. That's my biggest complaint. W

Catherine

Nov 1, 2015

Everyone was very professional and responsive, and one service rep even provided proactive, reassuring info about what was happening with my car and maintenance appointment.

Geoffrey Michael

Oct 31, 2015

Prompt, courteous and efficient service at reasonable prices, completed promptly and at the estimated cost. Nice people to deal with.

Ronald

Oct 30, 2015

Very good service. Nice place and mr. Dimsy is very helpful to customer . The waiting area are clean n neat.

Robert

Oct 30, 2015

My salesman Larry Pang was extremely friendly, helpful and even drove to Baltimore to pick up my car. The manager and finance dept rep were professional, approachable and honest.

Judith

Oct 29, 2015

Ease of making reservation, and prompt and efficient service once there. Domingo Garcia took care of everything needed, including two new batteries for my keys. Costs were outlined in detail.

Eugene

Oct 29, 2015

Competent timely service. Ben Thurston went way beyond what I expected by sending a car to pick me up during a heavy rain-I work a twenty minute walk away the Coleman ranch.

Habiba

Oct 29, 2015

I did not have an appointment and was able to get an oil change . I had a wonderful customer service with the lady who I met her that day .

John

Oct 27, 2015

Mike has been a great lead on the Silver Team, and he has given me consistently good advice on maintenance and repairs over time. He is worth more than his weight in Silver!!

Raymond

Oct 25, 2015

My service rep mel,paid real good attention to my needs and she had great customer service, got me in and out with all taken care of ,even my sales person that sold me my car, saw me and came over to check if everything was going well that day and with my car, if i was please, his name is chris

Jerold

Oct 24, 2015

Salesman Pang was easy to work with. Issac Ramos was especially helpful in completing the sale and explaining the car's features.

Stephen August

Oct 24, 2015

Rich is a great service rep and does a good job keeping us informed of progress in servicing our Highlander.

Roy

Oct 23, 2015

Very personal. I forget his name - but the individual was black, from Belgium who checked me in, came to me in the waiting room when the car was ready. Explained the work that was performed and was very pleasant. Never had such service - in the past, I was called on the cell phone or if it took a long time, I would go to the front desk to ask if the car was ready. Sometimes it was but I never received a call.

Pretibon

Oct 23, 2015

My experience so far has been very pleasant .Ben has been so helpful in answering my questions. He called me back promptly when I left a message for him. He is caring and kind. I am satisfied with the work done on my car.

Dina

Oct 22, 2015

What I liked is that they were very organized and everything went smooth and fast! Oh and I loved the coffee machine.

Eugene Lampert

Oct 21, 2015

Efficient, speedy, service lounge was comfortable with free coffee and CNN news on flat screen TV. When the work was completed, a service rep came in and got me.

Jane

Oct 21, 2015

I was kept informed in a timely way about some problems with my car and the expected cost and time frame for getting them fixed, so I did not need to keep calling to find out when to pick up the car. Repairs were completed within the time expected, so I was not without a car for the weekend.

Dina Tedeschi

Oct 21, 2015

Professional handling of the service, both administrative and mechanical. Also, comfortable waiting room with all the amenities and gratis coffee.

Akira

Oct 21, 2015

Service was completed in a very timely manner. The service technician was courteous and informative. Our regular technician was not in today but the other technician did a great job.

Zan

Oct 21, 2015

Quick and helpful. Helpful and quick. Good place. Twenty words yet. No not yet. Why twenty words. Wasting my time now.

Bennie

Oct 19, 2015

Service Representative, attention to detail, professionalism! Received car at appointed time and completed service in a timely manner. Great customer service.

Robert Tadlock

Oct 18, 2015

Having a place to work while I waited. Having a friendly and helpful service agent, Shannon on the Green Team.

Joel

Oct 16, 2015

Larry Pang was very helpful in my purchase and selection of my Camry.also followed up after sale you phone .

Sarah

Oct 8, 2015

The salespeople are super friendly! I came in with my mom to help her choose a new car and we both left with a Rav-4! I felt completely comfortable making the decision to buy since the manager, Martin made sure I was well einformed with all the facts on my trade in, my financing and all the great things the Rav-4 has to offer. Also, kudos to Mr. Morris for so quickly and efficiently getting us through the paperwork.

Ruth Ann

Oct 8, 2015

As a grandma-chauffeur I am on a very tight schedule - daily! - and Tyler (especially) and the staff (shuttle driver and service people) were so kind and accommodating. THANK YOU!

Joann

Oct 7, 2015

Destinee Montague provided outstanding customer service, first in setting up my appointment over the phone and then in handling everything in a very courteous and friendly manner. As needed, she asked advice of her colleagues, and she kept focused on all the details.

Mary

Oct 6, 2015

Everything is very efficient -- from the online scheduling to the intake and service. The wait lounge is also very comfortable.

Elizabeth

Oct 6, 2015

I felt truly valued as a customer. The sales representatives I worked with went out of their way to make sure that I was able to drive home with a new car, and that I had a lease agreement that worked for me.

Justin

Oct 5, 2015

Excellent customer service and professionalism. Never felt pressure to buy. Abu and Tony are the reason why I bought my Camry from Jim Coleman. They know how to treat customers. Best buying experience I have had. Top notch, classy establishment with great employees.

Thor

Oct 4, 2015

Smooth, professional, no surprises good service. Customer service person went over all issues and the multi point inspection results and suggested a follow up appointment.

Jeffrey

Oct 1, 2015

I really enjoyed the experience. It was fast, friendly, and I got a fair price. I'd recommend Jim Coleman Toyota to my friends.

Martin

Sep 30, 2015

Sales rep friendly and informative. Courteous and well-prepared for my visit; had the car ready and waiting for my arrival to expedite test drive, etc.

Rebbeca

Sep 28, 2015

I was concerned about the cost of my repair and Ben Thurston (Gold Team) spoke to his manager and the service team on my behalf to see if I could get a price reduction since I bring not only my car (2004 Sienna), but my husband's as well (2010 Camry) for all services. I was ready to go to another shop (non-dealer) to get a new part (AC compressor) and he convinced me that I wanted a Toyota part and was able to reduce the price for me.

Joseph Farid

Sep 23, 2015

Overall I felt that the service was done professionally. Ben was very helpful in letting me know about the work being done on the car.

Kevin

Sep 23, 2015

Jim Coleman is a very well-run dealership with a low pressure sales environment. Vincent is a truly excellent salesman. He is service oriented, solutions minded, and he makes the buying process enjoyable.

Rebecca

Sep 20, 2015

Dealing with the parts department to place an order was very efficient and the young man waiting on me was very very pleasant!

Barbara

Sep 16, 2015

Everything went smoothly-from my car telling me I needed service (oil change) to making the appointment-for the next day, and arriving to have car picked up and serviced with no surprises-like extra work needed!!Only problem was-it took more than 2.5 hours for an oil change and tire rotation. Domingo helps everything to go smoothly.

Susan

Sep 15, 2015

ben thurston - totally trust that he is honest and looking out for me (MOST important to me)appreciate the ride to the mallplace is clean and staff are professional

Brett

Sep 15, 2015

I had a maintenance check appointment. "Check in" was efficient. The appt took an 1hr+ which was the estimated time. After our car pulled up (next to the customer lounge) nobody came by to tell me it was done and ready to go. I ended up going to the "check in" station (keep in mind I have young children in hand). The receptionist "Sharon" told me that if she didn't get anything less than "exceptional" on this survey she would fail. I feel this is extremely inappropriate since I am the one filling out the survey and it's up to me to be "honest".

Barry

Sep 15, 2015

Ben Thurston is our service advisor. He is always extremely helpful in terms of scheduling service and getting things done properly. He gives us excellent advice and and we have complete confidence in his recommendations.

Dana

Sep 15, 2015

I feel confident that the service department will help me with the maintenance of my car. Domingo is a wonderful service adviser, and is always clear and helpful in explaining my car's needs. I also love that I can get shuttle service to and from work.

Kathleen

Sep 13, 2015

No pressure. Good information. Friendly staff everywhere. Brian Brooks was very helpful explaining the car features, showed me the car in all the colors, and got me hooked up on the phone in the car. He also found out I could return my rental car across the street, saving me an incredible hassle figuring out how to pick up the car. Stephan walked me through the financing and was equally courteous. I had what I wanted and the car loan within a three hour period. No hassles and being upfront with the pricing is good for those of us who just want to buy something at a fair price without haggling.

Lorraine

Sep 12, 2015

Domingo Garcia was very friendly. He kept me informed and even offered me a coupon for some savings. He's the best!!!

Patricia

Sep 11, 2015

The folks that helped me with the sale (Vince, Tony and Florans) were great - very knowledgeable and nice to deal with.

Maly

Sep 11, 2015

Service was more than I expected. Brought my car in for a recall and my car was done within a timely manner.

Jean

Sep 10, 2015

Brian was forthright and never pushy. He was helpful and really seemed to know your product line. He's also just really easy to get along with. Bienvenu was not only helpful and efficient, but also friendly and personable.

Macy

Sep 5, 2015

The professionalism of the staff and that a loaner car was offered. This was very helpful since I had an infant w/ a baby seat.

Caroline

Sep 5, 2015

I liked the flexibility to take a somewhat longer test drive to get a real feel for the car on familiar roads. Matthew answered my questions and treated me respectfully. He handled with patience and understanding the whole scenario about the two blemishes I asked to be fixed as part of the transaction. When I came back to have the issues addressed, he made sure I was attended to and made certain I knew my way around the loaner car. Everyone else I dealt with treated me well.

Matthew

Sep 4, 2015

Roberto is simply awesome. He's fabulous with client service; a real pleasure to work with!!! I really felt that he went above and beyond for me.

Samir

Sep 4, 2015

Was able to get an appointment for the following day. When we arrived we were told the car should be ready by 3pm; it was.

Paul

Sep 4, 2015

I like the convenience of evening service and excellent track record of time projection. The service writers have been professional and courteous. I am pleased with Coleman Toyota.

Rita

Sep 3, 2015

Very friendly and led me through the process fairly easily. It was a pleasure to do business with you. Your staff was extremely responsive an followed through so that this big purchase did not seem so difficult.

David

Sep 1, 2015

Excellent sales associate and sales managers and willingness to freely negotiate on price and financing -- neceesary for a successful dealership and customer experience.

Rafaela

Aug 30, 2015

Godwin was professional, courteous, extremely knowledgeable about the car and presented a very strong case for the product; in this case a Toyota Avalon. I dreaded the car buying process and Godwin and Stefan (the business manager) both made the entire experience surprisingly enjoyable. It was truly a pleasure doing business with them. I would recommend Godwin and Stafan and Coleman to family and friends looking to purchase a vehicle.

Chris

Aug 27, 2015

Ben is very helpful and does a great job. He explains all of the repair cost up front and got me a loaner car while repairs were completed. Completed on time and under cost estimates.

Brenda

Aug 26, 2015

Roy was diligent in finding me the car I wanted from another dealership. My salesman Matt drove to get the car 154 miles away.

Allen

Aug 26, 2015

My salesperson, Isaac Ramos.He is knowledgeable,explained everything in detail about our new car and made sure that we were completely satisfied.We will mention his name to all are friends who are interested in buying a new Toyota.

Ann

Aug 26, 2015

From the ability to change my appointment to the complete disclosure of needs for and details about 9,000mi. service ... and the the phone contact in between when additional items were needed. Ben was friendly, clear, impeccible!

Mesut Serhat

Aug 26, 2015

Attitude of our sales representative, Mr. Amar Shisa, was perfect. He knows about the specs of the car we bought and during the whole process, he always kept us informed till delivery.

Jhonny

Aug 25, 2015

I felt welcomed and treated with respect. I liked I was comfortable at all the time. No pressure. I was given different options.

Jay

Aug 25, 2015

The sales agent Abu was excellent and made everything easy. The finance manager explained everything in detail and I was able to make an informed decision. All employees at the dealership were great

Gail

Aug 24, 2015

Ben Thurston was a pleasure to deal with. He facilitated my dropped appt. With a rental car, etc. He seemed to be having a very stressful day, yet he exhibits grace under pressure. Keep him, please.

Grace Anderson

Aug 22, 2015

Ben Thurston provides consistently excellent service.I was pleased to find hot water in the rest room, to which I called your attention on my last visit.

Pierre

Aug 21, 2015

Prompt response, courteous attitude; service performed well within the time frame indicated upon arrival. Rich Sukhram should be highly commended.

Clara

Aug 20, 2015

Ben Thurston is on top of things and very professional. Patrick Coleman was marvelous--very informative when discussing my possible next Prius.

Monica

Aug 19, 2015

Rasheak Restrpo was kind, knowledgable and demonstrated excellent customer service. I would highly recommend him to another other customers as I was so impressed while working with him.

Patricia Louise

Aug 18, 2015

Work performed there always seems to be well done. And it's nice that they offer free coffee in the customer lounge.

Janice

Aug 17, 2015

My experiences with your representative Chris has always been at the highest level of customer service. He answers all my questions in a courtesy manner and reviews all the work that has been provided. Chris makes sure I understand everything before I leave the complex. Great job!

Elsa

Aug 17, 2015

I like the way they Approaching Customer service, and the fast buying process they have. In general they have the best service. I recommend anyone to go Jim Toyota.

Nancy

Aug 17, 2015

My service advisor, Ben Thurson, is terrific. He is always knowledgeable about what my car needs, he answers all of my questions, he is very nice to work with.

Karen

Aug 16, 2015

Ben, once again, made everything easy. I was in for new tires and there was a problem so it took longer than I expected and I was supposed to babysit. Ben made sure my car was finished so I could pick up my granddaughter on time and he discounted the service too. Thank you.

Barbara

Aug 16, 2015

Your representatives Mr.Bahati and Mr .Bangura were very informative,very pleasent and helped me withreaching my decision to lease the car .My visit was very satisfactory.

Jeff

Aug 16, 2015

I was able to book the appointment online, at a time that was convenient for me, and the service was performed quickly.

David

Aug 15, 2015

Mike Dempsey does a great job and the President's Club saves me money. Also, I truly appreciate being able to work with WIFI.

Paul Spiros

Aug 15, 2015

Domingo Garcia handled my service in a professional and efficient manner. He was very courteous --it was a pleasure dealing with him.

Anabel

Aug 14, 2015

Everything was done fast and the staff were great. This isu second car I buy since 2014 and its been smooth stress free.Thank you.

David

Aug 13, 2015

Gold Team lead, Ben Thurston, was outstanding in providing me with Top Notch service. Of note is that he was able to get me in and out for my 5,000 mile checkup in no time at all. He presented a tremendous working knowledge of the Warranty process and served as a tremendous representative of Jim Coleman Toyota

Zachary

Aug 12, 2015

Grey team service member Chris is the main reason why I return to your service department time and time again. He has great customer service skills and his attention to detail and ability to make the customer feel important is a plus. He is head and shoulders above the rest.

Edward

Aug 9, 2015

Service advisor explained the service to be provided and cost.He was very polite. Advised on the importance of scheduled maintenance

Donna

Aug 8, 2015

Time estimate was right on the money. Even tho I mentioned to the service manager that my breaks were squealing a bit, after they checked them you said there was still a bit more life in them. So you didn't try to sell me something I didn't need.

Tracey

Aug 8, 2015

Julius was a great salesman. He was not pushy. He was accommodating and had a good demeanor. I greatly appreciated his help setting up the Bluetooth and the time he took going over the features while we were in the car after we had purchased it. Arslan was super and efficient also not pushy and very confident. He seemed like a straight talker and his quote did not change and I liked that I knew the bottom line ahead of time and that there were no surprises. Bienvenu was efficient and he was upfront with all the figures. All in all as the dreaded car buying goes, this was a relatively easy experience. We did go to Fitzgerald where I had purchased my other 2 Toyota's and they were not helpful nor was their price competitive. I like the EZ price feature on the website at JCToyota.

Emily

Aug 8, 2015

Salesperson and sales manager were professional and knowledgable. EZ price felt like a fair deal. Selection included exactly what I was looking for.

Elizabeth

Aug 7, 2015

I like the efficiency, how when I come in the car is taken care of immediately. I like the "check list" of items that need to be serviced, I like the detailed receipt showing everything that was done, and the cost of the labor and components. I like that the receipt also shows the recommendations for future work.

Richard Lee

Aug 7, 2015

I keep driving across the river from Virginia to get both of our Toyotas serviced at Jim Coleman for one reason - Michael Dempsey. He takes excellent care of me and my cars.

Renee

Aug 7, 2015

My service advisor is Katie. Everyone should have Katie. She is kind, considerate and very professional in her approach towards everyone. ,My service advisor is Katie. Everyone should have Katie. She is kind, considerate and very professional in her approach towards everyone.

Matthew

Aug 7, 2015

My experience was amazing. I came in just to look and by request of my sister since she purchased her car here. Less than 24 hours later I'm leaving with the car I've wanted for years.Patrick Coleman and Isaac Ramos were both outstanding and helped me every step of the way.

Denise

Aug 7, 2015

Great experience! The service advisor really helped us solve a problem that had vexed another dealership. He was polite and interested in helping us.

James

Aug 7, 2015

Fast service. Thought serv dept closed earlier but was able to drop off my truck late and doors were still open.

Leon

Aug 6, 2015

They were very professional and handled my request in a timely manner. They kept me informed on the status of my SUV throughout the process.

Martha Bridge

Aug 5, 2015

Everything from reminder to booking to the service check in to the call about unexpected but necessary repairs to brake system,etc. I am a very satisfied customer, Ben always treats me well!c

Andrei

Aug 4, 2015

Smooth deal via e-mail , everything went quickly at the dealership.They went out of their way to bring the car I wanted

David

Aug 2, 2015

Vas Peyton was very courteous and attentive to my maintenance needs. He went above and and beyond my expectations of delivering quality maintenance services, including recommending future "high priority" actions items for my 2009 Toyota Highlander. Clearly, he exemplified true professionalism in his X-Press Service Delivery.

Joan

Aug 2, 2015

Although there was a problem with my repair, everyone was great in helping me get a rental car and making sure the problem was fixed.

Barry

Aug 2, 2015

The support person is always a pleasure to deal with. No problems encountered. Car was received fast and service was over in an hour!

Annetta

Aug 2, 2015

Very timely. My car was serviced at the scheduled time and service was completed in less than the estimated duration.

Russell

Aug 1, 2015

Tim on the Blue Team was excellent and very helpful with advice and enabling me to get a shuttle ride

Roger

Aug 1, 2015

Efficiency. Tim Efficiency of all aspects of the transaction. Tim James professional demeanor, technical knowledge of the car and ability to explain its problems.ja

Rachel

Jul 31, 2015

We brought our Corolla in for work covered by our extended warranty and found the service department to be very well organized, friendly, an helpful. My husband observed a disabled customer getting respectful service. We found everyone helpful and the work was done in a timely manner.

Ria

Jul 31, 2015

I have been going there for many years and have a great relationship with my service contact Ben Thurston. I know he has been there for years too!

Melanie

Jul 30, 2015

My service advisor Chris Mwepu was very detailed and patient in explaining the work needed on my vehicle. Each service I feel at ease knowing Chris is handling all details. I can thank him enough.

Jim Golob

Jul 30, 2015

I had our 2006 Toyota Avalon serviced at Jim Coleman Toyota it was the worst experience I have had at a Toyota service department. We have used Jim Coleman for all our service on our Toyota's for years. Not only was the repair cost extremely high the Avalon was delivered with grease all over the paint and a 6" scratch on the door. DO NOT USE JIM COLEMAN ESPECIALLY FOR SERVICE.

Maria Luz Santos

Jul 28, 2015

This is my 3rd car that I lease at Jim Coleman and I am very pleased with my experienced with them especially with Ramon Cabrera and Brian Brooks. They explain to me step by step everything that I need to know about the car.

Ronald

Jul 22, 2015

The service was performed in less time than I expected. The waiting room was a very pleasant place to wait. And I was told in detail what the check-up had found, including the need for a new battery

Marcia Yolanda

Jul 22, 2015

As a loyal customer, I take the opportunity to mention Mr. Tim James' valuable contributions and professional efforts for obtaining customer satisfaction in behalf of Jim Coleman and Toyota. This was my continued experience during recent visits to your service department for maintenance of my two Toyota vehicles. As lead for the "Blue Team" - Tim James demonstrates for the customers great communications skills, enthusiasm for his work, diligent attention to his responsibilities, sound technical knowledge, unique resourcefulness for problem-solving, and all around-good nature to make him an asset to your company. Mr. James is doing a super job and it shows ! It is my request that my positive feedback with appreciation are communicated to Tim and acknowledged by his upper management.

Anne

Jul 22, 2015

My service representative, Ben Thurston, makes things easy - from making the appointment to having my car ready by the requested time. The work is consistently done right the first time.

Mike

Jul 21, 2015

Ben Thurston is friendly, courteous, knowledgeable and respectful of my service wishes. Car was serviced in a timely manner and did not require any followup (i.e., all servicing was performed correctly the first time).

Judith B

Jul 21, 2015

Domingo was very thorough and answered all my questions - very attentive - I had expected to wait at least 1 1/2 hours, but because the mechanic was free, my car was taken care of in just over a half hour - truly helped me out so much and I am very grateful.

Rolf

Jul 19, 2015

Competent staff. Work done promptly. Spotted several things that needed work. Good alert system when such questions come up. Fine facilities.

Katherine Pagonis

Jul 19, 2015

Most of all, we like our service advisor Rich Sukhram. We keep coming back to this dealership because he is there and always takes care of us very well. He makes us feel like we are special customers.

Marshal

Jul 18, 2015

Very friendly, helpful staff, professional in all aspects; the service area is clean and the waiting room is very comfortable. Good coffee too!

Laura

Jul 16, 2015

We have been coming to you since we bought our 2007 and we've also had good service. Tim calls us to discuss things that we aren't aware of other things that need adjustment before the work is done.

Katherine

Jul 16, 2015

Katie Gasemy is always wonderful- so honest about the work and really calm under the pressure of multiple services happening at once. She is INCREDIBLY patient with customers who are stressed.

Peter

Jul 15, 2015

I have known Ben for many years now and he always provides the best service. He is always polite, courteous, prompt and has the Spirit To Serve, which is what Mr Marriott always strives for. Benis the best of the best.

Tracy

Jul 15, 2015

Katy is very friendly, efficient and professional. She makes the experience easy and pleasant. She always explains things in detail and answers all questions. It is good to have someone you can trust, and keeps me coming back. I appreciate being able to have a car rental, and the shuttle services.

Angela

Jul 10, 2015

I trust Michael Dempsey, Silver Team, He gives honestrecommendation and advice. The work is always very good.This is that I still can keep my car after many years.

Massimiliano

Jul 9, 2015

As usual, they have been very professional, welcoming and explaining every detail of the car that I purchased. I went with many doubts and questions and they promptly answered.

Guillermo

Jul 8, 2015

There is a welcoming environment at Jim Coleman's Toyota Dealership that keep us excited about doing business with them. There are a handful of dealerships on our commute to Jim Coleman's but we find that their customer service far surpasses the others. This is why we do business with them.

Steve

Jul 8, 2015

I really appreciate you providing me with a loner car for the day so I didn't have to worry about missing work

Beth

Jul 6, 2015

The salesman Vincent was very personable and helpful. The buying process was relatively fast and easy. The facilities are excellent.

Hoa

Jul 5, 2015

It was such a pleasure to work with Everett Wells. He is a straight-forward, honest, trust-worthy and highly knowledgeable person. As an Asian female walked into the car dealership, I was scared that salesman would jack up the sale price . But Everett did not try to trick me for a higher price and just patiently listened to what I had to offer. Then he kindly told me that he needed to check with the manger before any sale agreement. He came back and gave me the price I wanted to pay. This is my first buying new car experience and I was lucky to work with Everett. The entire process is very positive and I will definitely do business with this dealership again. I highly recommend this dealership, specifically Everett Wells to anyone who is interested in buying a car!!!

Rose Marie Leone

Jul 4, 2015

Called Ben on Tuesday asked if I could bring the car in on Friday and we had an appointment just like that.

Jessica

Jul 3, 2015

I went in already having done my research and the salesmen were respectful of that and didn't try to push me towards anything else. When I told them I needed a certain color- they went out and brought back the exact model and color I wanted within one day. I was also working with a specific budget and they worked with me finding rebates that applied to me and helping me to get a higher value for my trade in so that I could get to the amount I needed. Overall quick and easy process. Very impressed!

Michael

Jul 2, 2015

My salesman, Medo Topuz, was excellent. He called to notify me of current specials and incentives the dealership was having, but was not pushy. This was my first time purchasing a new vehicle and the entire staff made it as painless as possible.

Palwasha

Jul 2, 2015

THANK YOU JIM COLEMAN TOYOTA FOR EXCELLENT JOB, EVERYONE VISIT THE DEALERSHIP FOR BEST PRICE AND SEE MR. GODWIN FOR QUALITY PROCESS

Jennifer

Jul 1, 2015

Everything was perfect from the minute we worked in the door. We received friendly, respectful, and personal service from everyone we interacted with. The best car buying experience we've had in 20 years.

Jerry

Jun 24, 2015

My Prius is still running well after 8 years, so something good is being done. I get in and out in a reasonable time, and some of the repairs are simpler/cheaper than I would have guessed.

Marilynn Mccartney

Jun 24, 2015

This visit was for an unscheduled oil change on Saturday. I arrived very close to the end of the day for that particular service. The gentleman with whom I spoke was very courteous and honest. The oil change was done promptly and without grumbling. Thank you.

Jane

Jun 23, 2015

Katie is the best service adviser ever! She took me in without an appointment, did more work than anticipated, and finished the job in less time than estimated.

Leonard

Jun 23, 2015

Tim James is extremely efficient, friendly, and very knowledgeable. He explains options well. The service is always done to perfection.

Sophie

Jun 23, 2015

the dealer were very patient in helping me choose what was best for me in terms of value for money.

Celticgirl

Nov 30, 2014

Recently I tried to buy a new vehicle. I spent many months looking and finally found what I thought was the best place to buy. Alas, I was wrong. Don't get me wrong, the sales person I dealt with was wonderful-he was kind, polite and ready to help me make a deal. So, what killed it-the sales manager. He was rude, condescending and created an environment that put me off buying the vehicle. Buying a car involves negotiation and price comparison. Shopping for the best deal is what any smart consumer should do. Yes, I talked to different dealerships and yes I was looking for the best deal. I would have gladly purchased from Jim Coleman Toyota but as was stated above, the interaction that I had with the Sales Manager was so awful, I have chosen to wait and when I find the vehicle I want, at the price I want to pay, will do so. Will it be at this dealership? I doubt it.

ElementOrange

Aug 21, 2014

Both the user car manager Martin and the user car mechanic Steve were outstanding during the process of trading in my old car and purchasing a pre-owned vehicle. Even after the purchase, when I pointed out some items that still needed attention, they took the time to go over everything and make sure I was satisfied. When an unexpected repair was needed after the purchase they even agreed to cover the charge (about $900) which was excellent! Steve in particular was really exceptional, taking the time to keep me informed during the process of ordering parts and waiting for the repairs to be completed. Thanks for a very professional experience.

Timothy

Aug 5, 2014

The service that is provided by the team is exceptional. I am always provided with the correct and most helpful information and advice. Based on my experience with the service advisor and the team, I fully recommend Coleman for purchase or service.

Jason

Aug 5, 2014

Greg was amazing. He showed us all the features of the car and we knew we wanted it. Stephan was also great with financial stuff. Both we very personable.

Ann

Aug 1, 2014

Polite service people, quick service, finished the job in a timely fashion, answered my questions, addressed my concerns about my car.

Chloe

Aug 1, 2014

Ben Thurston was a great help to me. He was very kind and professional even though it was a busy day. I'm happy that he let me know ahead of time that the expected wait time would be longer than usual and gave me the option to reschedule. I just walked around the mall until my car was finished :) I'm also happy that he was honest with me about the time and he called my cell phone to give me updates while I was in the mall. I felt that I was being well taken care of.

Phil

Jul 30, 2014

No fuss once I negotiated a cash price for the particular vehicle that I wanted and we all agreed on!

Qiang

Jul 30, 2014

We were told the gas cover came in dull black which didn't match our silver colored car. However, we were surprised the cover was light color which was very close to the color of the body. It was a pleasant surprise!

Jessica

Jul 30, 2014

Everyone is very courteous and helpful. I was able to drop my car off early and pick it up after work, which is very convenient. Thank you for great service.

Christine

Jul 30, 2014

Ben Thurston is friendly, honest, and concise in his explanations. Shuttle to get home after leaving the car for service was very helpful

Linda

Jul 29, 2014

I called for the best price and got it immediately over the phone. My time was valued and not fiddled with by any of the folks I encountered in buying the car. The right car was there, waiting for me to test drive immediately. Brian Brooks, sales rep., was very knowledgeable & could answer all questions about Plug-in.

Katherine

Jul 29, 2014

Katie Gasemy is the reason I keep coming back to Jim Coleman Toyota. She has been impressing me for nine years now. This last visit I mentioned that the car's headphones had broken. She said that Toyota had no replacements. When I returned to pick up my car from its check-up, I saw that she had my headphones superglued! It was so nice of her, and yet so typical of her to go the extra mile for a customer. You should be proud to have Katie on your team.

Sandra

Jul 25, 2014

My Service Rep, Domingo, went out of his way responding to my question about a problem I was having with mobile devices. Through his efforts, he helped me to see that the problem probably lies with the connection cord I have, not the car.

Raymond

Jul 25, 2014

The Gold Team Service is always exceptional. I had an appointment at 7:15 but was delayed but Ben fit me in later in the day. I am always treated with courtesy and respect. They keep me up to date on what is happening. I have complete confidence and trust in Ben. I have never questioned his recomendations or felt any pressure. He is the reason that I have not brought my car to any other service shop.

Mary Beth

Jul 24, 2014

The service representative, Rich, noticed that I was sitting in the waiting room and saw to it that the repair on my car was completed as soon as possible.

William Alexander

Jul 24, 2014

I liked the complete explanation of the fix of the problem (error code: "Check BSM system") on my 2013 Toyota Camry Hybrid. I liked the clean Jim Coleman garage and the staff courtesy. I liked that Jim Coleman Toyota was ready of my car at the scheduled time of my appointment. I liked that the service tech telephoned me when my car was ready (I was at the nearby shopping center).

Richard

Jul 23, 2014

Efficiency. Candid estimate from Katie about length of time service and washing would take, and good advice to take loaner. Senior discount.

Samuel

Jul 21, 2014

I brought my car in for it's 10K mile check up. I did not have to wait to be checked in, and the service was perforemed within the time given to me.

Richard

Jul 17, 2014

During a recent service appt., the technician forgot to reset team the power window controls after swapping out the battery. Team leader Rich Sukram immediately dealt with the problem the following day, much to my satisfaction.

Virginia

Jul 17, 2014

Service needs were explained in plain English, as well as costs associated with same. Service Adviser assisted in prioritizing work to be done.

Edward Joseph

Jul 17, 2014

Servcie performed exactly as requested. Easy drop-off. Also had an excellent experience with "loaner" car rental from Enterprise -- very courteous and professional.

Susan

Jul 16, 2014

Katie of the Green Team is such an excellent service representative. She is Service on Two Legs. I hope you're paying her a lot. She is one of your best assets!

Dena

Jul 15, 2014

I like Tim James professional attitude, courtesy, and friendliness. I like the prompt service. I like the spacious waiting area and the quiet space.

Maxxia

Jul 14, 2014

I liked the respectful manner of the salespersons and how thorough they were in their work. There were no loose ends. I looked forward to coming back!

Wanda

Jul 13, 2014

The personnel were extremely professional and the young man and woman stationed at the information desk actually checked on me within the waiting room about an hour and a half into my waiting for my car to be completed. They were both so very pleasant and caring. I sincerely appreciate their kindness.

Eric

Jul 13, 2014

The leader of the Grey Team took the time to explain to me what extra service needed to be done and why. He also saved me a little bit on the cost.

Walter

Jul 12, 2014

The sales person, Claudia, was excellent! And the entire staff was great at what they do too. Also liked that I was able to talk directly with the sales manager on duty about the price.

Sarna

Jul 11, 2014

Ben is great. He knows what I need before I say it. And be tries to get me the best deal. A really good guy. You're lucky to have him.

David/Nancy

Jul 11, 2014

the service manager was easy to get in touch with and gave me an update and estimate on the repair. I was able to get my car at the time needed and was also able to get picked up by the courtesy van for a ride back to Jim Coleman Toyota. Excellent customer service in addition to making my car safe by doing the necessary repair.

George

Jul 9, 2014

Service manager is superb!! Waiting area is a big plus. Car service is completed promptly and efficiently.At 150,000 miles my car is operating well due to fine service done exclusively at JC since purchase there.

Eileen

Jul 9, 2014

Everyone was very helpful and efficient. I bought my car in one morning and it did not feel like a long process. They work to keep the customer happy.

JeffL

Jul 9, 2014

Service was prompt, professional, and courteous. It's easy to get an appointment and my car always has been ready when promised.

John

Jul 9, 2014

Christopher always greets me by name, asks about my family, and efficiently takes care of my service issues. He makes me feel welcome.

Marsha

Jul 8, 2014

My son and I received outstanding professional and courteous service. The sales person, sales manager, and financial agent did everything possible to make me happy with the purchase of my new vehicle and trade-in of two cars. They were very accommodating to my needs. I could not have been happier with the end results.

Karen

Jul 8, 2014

My Service Team Leader, Ben, is always so responsive and accommodating. He gets me in and out quickly and takes excellent care of my car!

Geneva

Jul 8, 2014

The people I worked with were attentive, professional and very easy to work with. They made the experience of buying a new car very easy.

Gregory

Jul 4, 2014

My service rep, Jim, was straight forward, professional, friendly, and best of all, due to lower than usual volume was able to complete my service in less than the usual time it takes. My experience was truly exceptional

Keiko

Jul 3, 2014

Domingo, and the organization, are great. They are ready when I bring my car, and communicate clearly during the process about what needs to get done. In terms of pricing, and maintenance, Jim Colement has earned my trust. In this case, after a 90K mile checkup and an expensive timing belt and water pump replacement, Domingo had the car cleaned inside and out for me. An unnecessary but nice touch.

Ellen

Jul 3, 2014

Katie called Enterprise and a rental car was waiting for me for the day that my car had to be in the shop.

Dianna

Jul 3, 2014

Very much appreciate how helpful and courteous my service advisor (Rich Sukhram) is when I bring my car in. This visit was for the 60,000 mile maintenance package. Rich always makes me feel so welcome at the shop and is always willing to accomodate my requests (i.e., service, washing car, shuttle, etc.). Because of Rich, I never feel intimidated or anxious when I bring my car in. THANK YOU!!! Dianna :)

Jacqueline

Jul 3, 2014

I have been to other dealers and it wasn't like what have seen at Jim Coleman. Your staffs did not caused me to feel as if I am on New York subway. They displayed a high level of people person personality, an outstanding level of professionalism, and this is why I already spread the news. Thank you for being a great inspiration to my life,Jacqueline Edwards.

Maria

Jul 1, 2014

-Clear explanations-Great financing deals-Good service -Test drive-Child-friendliness (I spent almost a day in the dealership, my children explored all cars in the exhibition, and no one from the stuff made any unfriendly remark to them)

Keisha

Jul 1, 2014

I always enjoy the pleasant experience with Ben Thurston. He makes sure I fully understand what is going on with my vehicle.

Robin

Jun 29, 2014

I asked the service attendant if he could see if some of the nicks and dings could be buffed. He took a cloth with some cleaner and got rid of half of them. So much better.

Elise Wolman

Jun 26, 2014

My service rep, Ben Thurston, is awesome. He recommends only what needs to be done, has the car ready when I need it, and always fits me in for emergencies. He's the best.

Gina

Jun 26, 2014

Tim of the Blue team was very polite and informative (explained service to our vehicle in detail). Worked performed on our car was great.

Lester

Jun 23, 2014

Christopher was friendly and was very honest in recommending what needed to be done and provided key options to save me money, great asset to your organization!

Carolyn

Jun 23, 2014

My broken license plate holder was replaced free of charge and my bent license plate was unbent free of charge. The mechanic noticed that brake and steering fluid needed to be replaced. Ben Thurston, as usual, was so very nice to me.

Tesfaye

Jun 20, 2014

In general the team are working together and Personally the sales man was very professional and polite. Definitely I recommend any one I know who like to buy a car Jim Coleman in #1 choice

Mayra

Jun 19, 2014

I had an excellent experience with Claudia she was very helpful and has lots of knowledge, experience and is very professional. Overall my experience was great.

Monica

Jun 19, 2014

Customer service was excellent. I felt I was being given the best service 4 me and my car. The purple team went an" extra mile" to service my car and c that it kept in good condition despite my limited means (budget)

Catherine

Jun 19, 2014

Easy to make my appointment, courteous staff, shuttle to my office, and pick up from my office back to the dealership.

Judith

Jun 19, 2014

Lana, the salesperson was wonderful. So was the manager (forgot his name) Good deal, quick buying process and great car!!!

Richard Louis

Jun 17, 2014

My experience with Ben (Gold Team) was outstanding from the first phone call through the completion of service. His calm demeanor when dealing with dozens of clients with important timing needs, is amazing to me, and I now use him as a model for excellent customer service in my own business.

Lea Palabrica

Jun 16, 2014

My appointment was at 8am but got there at 730am. There were a lot of people waiting but enough staff to accommodate everyone. I waited for maybe 3min and was helped by a nice gentleman (sorry I don't remember his name but of SE Asian descent) and he was polite and quickly got my car serviced. I was there for an oil change and was surprised that it was done in less than an hour! Great job!!

Claire

Jun 16, 2014

Great service - able to fit me in although I was in the schedule for the wrong time. Quick turnaround. Reliable technicians. The seat covers are a nice touch!

Paula

Jun 15, 2014

The Service Adviser was courteous and professional. He worked with me to come up with the service plan that suited my needs for this visit while staying within my comfort zone (financially).

Michael

Jun 14, 2014

Katie Gasemy, the service advisor, is excellent, friendly and capable. It was easy to make an appointment, and the service was done well and in a timely way.

Rebekah

Jun 14, 2014

The staff, especially Ben with whom I worked, were friendly and helpful. The waiting area was comfortable and the car was returned to me in a timely manner. The problems with my vehicle were explained to me clearly and the price for repairs seemed fair.

Gerald

Jun 13, 2014

I especially liked my salesperson, Peter Lee.I have purchased my cars and my experience with Peter was the best i ever had with a salesperson at a dealershiphis professionalism and helpfulness were most impressive. i would put him in an exceptional category and suggest you get him to train new people in how he goes about his job.he is a winner...

Andrew

Jun 12, 2014

Domingo Garcia was extremely responsive to an unexpected need to replace an alternator in our RAV4. While I am usually his customer, my son drives this car, and Domingo showed him the same professionalism and courtesy that I have come to count on him for.

Peter

Jun 12, 2014

Easy to set up appointment, little waiting, the shuttle. Most of all, the work done on the car was thorough.

Edward

Jun 12, 2014

The service manager I dealt with (Gold Team) was exceptionally friendly and informative, and my car was serviced 20 minutes earlier than was promised.

Hugh Francis

Jun 12, 2014

A salesman greeted us at the door, we were well taken care of by the staff while we were there, we feel we got a good price. However, the process took way too long and was drawn out by a needless back and forth negotiation.

Miles

Jun 12, 2014

Tim was very helpful and had a positive attitude, and made a recommendation that avoided incurring a questionable expense. Also, the service performed was complete and done expeditiously.

Donna Lee

Jun 11, 2014

Tim James is my service advisor. He is helpful and courteous. He answers all my questions in a way that I can understand. I really like having him for my service advisor.

Nicholas

Jun 10, 2014

Ben (gold team) took the vehicle early, had the 10K service performed, cleaned the car and out the door in less than 2 hours.

Sarah

Jun 9, 2014

The service representative who helped me was very nice, personable, they were prompt and called me once the service was done.

Jonathan

Jun 8, 2014

Another service team person kindly processed my check-in since Katie (Green Team) had stepped away. Received my car vacuumed and washed, which I didn't expect (has happened a few times before).

Yehuda

Jun 7, 2014

I gave my car for its 10,000 mile service and got it back early. Every one was very pleasant and helpful.

Lois Green

Jun 7, 2014

The skilled efficiency with which my car was handled. I was welcomed, my car tagged, and the leader of the Red Team, Domingo Garcia, saw me immediately with my papers ready. All this was accomplished in a pleasant, friendly, professional manner.

Ruth

Jun 7, 2014

Jim Coleman has been taking care of my 1995 Corolla ever since in bought it in the all of 1995 and I have always been very pleased. I have always had the feeling that you don't recommend service that is not needed. This means that I am confident I am driving a safe and reliable car.

Carly

Jun 6, 2014

Every person that I have interacted with at the dealership is extremely friendly and helpful - everyone from the salesmen to the service team.

Lakshman

Jun 5, 2014

Mike Dempsey is the best service advisor.i I have already brought my friend to Jim Coleman and I made him bought a Rav 4 . Mike Dempsey is a great and excellent asset to Jim Coleman I recommend several persons already .

Toya

Jun 4, 2014

My Team member, Rich is alway very nice and polite. He also goes over the vehicle service before hand so you are aware of what is going on.

Barbara

Jun 4, 2014

The people I worked with had great people personalities. I played into what I call "the dog and pony show" (the salesman sat with me, moved away a minute and the manager arrived, then the little girl who wanted to help me protect my car with lots of extras. It was a fun experience-and working with Larry, Benventu, the manager (whose name I don't know) and the person who taught me blue tooth, navigation tools, was excellent (from Ghana). The quality and what I believe was transparency for me could not be surpassed. I think if I tried harder I could have gotten the price down another 1,000, but I have what I want and that is what I came to you for. In fact, truth be told, I looked at nothing else. Online prices help to guide the customer and so the game is not so strong anymore. Don't get me wrong- as an anthropologist I love "the game'. Thank you all for such a fine experience.

Ali Kaan

Jun 3, 2014

I really liked, sales person's attention and behavior on me, and he was well prepared for my questions to respond. He was very nice guy who helped me a lot. His name is William. I really like h

Jerome

Jun 3, 2014

Easy to get an appointment on-line. Quick, courteous response from Green Team representative, shuttle service to pick up my car when service was completed.

Peggy Osna

Jun 3, 2014

Starting with the courteous response I received when I called to change my appointment day, all of my interactions with Coleman staff were pleasant. Katie is a doll.

Guanwei

Jun 2, 2014

The service department really need improvement. I purchased President's Club membership and even I don't expecting a warm/welcome reception. However, could you please tell the receptionist (at service dept) - do you job and make sure the persons who pay the service fee can get what they pay for..

Jonathan Michael

Jun 2, 2014

This is probably my 10th car purchase and the best overall experience i have ever had. This was all accomplished by the stellar work by Rahleak Restrepo. He did such a good job that I spoke with him and three days later owned a new car. The rest of the staff did a great job and look forward to future dealings.

Saravana Radha Krishna

Jun 2, 2014

Sales person Matt Muradaz was great. He made the purchasing easy. During test drive, he had very good knowledge about the car and explained us everything in a very easy and understandable way. Overall our experience at Jim Coleman Toyota was excellent.

Donna Gay

Jun 2, 2014

The people. All of the employees are a pleasure to deal with. The sevice advisor (Ben Thurston) is fantastic to work with. The technicians and the shuttle drivers are always eager to help.

Michele

Jun 1, 2014

Priius battery pack died prematurely but off warranty. Purple team went to bat for me with Toyota, and the part was provided under "warranty." Awesome. It was only an overnight sensation, no inconvenience.

Roberta

May 31, 2014

Prompt, efficient service and courteous attention. Also, I was able to change the service appointment time due to a family complication the day before the scheduled appointment.

Peter

May 31, 2014

Ben Thurston has always been there for me whenever I have needed him. He is prompt, responsive,always ready to please. He has what mr marriott would say "the spirit to serve"

Julia

May 31, 2014

No high pressure sales, everyone was helpful and polite, and I felt as though I was getting straight answers to my questions.

Donna Robbins

May 30, 2014

Had an appointment so was expected. There was a shuttle waiting to get me to the metro and the car was finished in just a few hours.

Andy

May 29, 2014

Jim Coleman always provide quality service at reasonable prices, which prompted me switch over from the Lexus dealer I initially went to for my RX330. I'm not nickled and dimed, which I appreciate, but what keeps me coming back is the recognition for my continued business - reflected in complimentary services when I have a significant amount of work done.

Emily

May 29, 2014

My service advisor, Ben, was very good at communicating. Initially, the problem I was having with the AC did not show itself the first time the van was checked. He assured me that they would attempt again the next day. He called me in a timely manner and let me know approximately when my car would be ready.

Jeffrey

May 29, 2014

My service advisor is very professional. I have had nothing but good experiences with service as well as when I purchased my auto from this dealership.

Sharon

May 29, 2014

My service coordinator (Katie) was not there and Tim took my case over and handled it exactly as well as Katie would have.

John

May 29, 2014

Knowledgeable salesman, patient, no hassle pricing, very customer centric, excellent financing terms. The sales person worked on behalf of the customer and cared about ensuring the best customer experience backed by a quality product.

Jean

May 28, 2014

The bottom line is that the person who was helping me really knows what he's doing. I'm sure that the best experience

Suzanne Thelma

May 28, 2014

Salesperson Anthony Kamola respected my preferences, was knowledgable and helpful. He made my car buying experience at Jim Coleman a very positive one.