Used Cars for Sale at Jim Ellis Audi Marietta in Marietta, GA

Ctjriswell

Oct 25, 2016

Luke is th unique combination of friendly and unassuming! We have narrowed our car selection to an Audi Q5 and a BMW X3.. Global BMW felt to chaotic of an environment and the sales associate did not get back to us ina timely fashion. What I apreciate about him is he is respectful of customers personal space and intelligence!

DeeSutton

Oct 24, 2016

Had a great experience purchasing my certified Audi A6. Kevin was very helpful and made my car buying experience very easy! Will be back for my next vehicle.

puneetga

Oct 23, 2016

I recently purchased a vehicle from this dealership and it was an amazing experience. Our salesman, Gee, was so helpful and informed about everything. I would definitely visit this dealership again :)

Lewis A Averaino

Oct 17, 2016

I went to Jim Ellis Audi not to buy an Audi, but to purchase a used Cadillac. These people are awesome. They made my wife and myself feel like a queen and a king. I have been to a lot of dealerships in my life for i am 62 and this dealership is by far the best anywhere. I would like to personally thank the two salesmen i dealt with, Wille and Saban. (Hope i spelled that right) Just can't say enough good. Thank you everyone at Jim Ellis Audi. Lew

Hgac62

Oct 14, 2016

Purchased a used Ram 1500 4x4 truck. Great dealership, Kevin, our salesman was first rate. Truly a no hassle experience. Would recommend them to anyone.

Sharp Gillespy

Oct 13, 2016

I just leased my first Audi from this dealership on 10/8/16. I have always purchased my cars in the past but decided to lease for the first time. I have dealt with many dealerships over the years and have never really had a very pleasant experience. I went to Jim Ellis because my wife had been leasing cars from them for many years and always raved about their service and professionalism. I worked with Gee Techilo in sales and Tony in finance and they were both very friendly and helpful. Overall the experience with terrific. They gave me a very fair price on my trade in, worked with me to get the pricing and mileage I needed and I am thrilled with my new Q5. It is one of the best cars I have owned. I would highly recommend Jim Ellis to lease/buy a car and definitely ask for Gee. You won't be disappointed.

Prabhu

Oct 5, 2016

No gimmicks!!! Honest bunch of guys.. from the sales agent Gee Tchelico to the finance guy Tony. Great experience. I would recommend this place for anyone. Great cars and a great place to buy. Ask for Gee when you get there. I just bought an Audi A3 for my wife and the experience was just fantastic. True hassle free buying experience!

Kcaldwell307

Sep 27, 2016

I've been an Audi customer for several years and never been more satisfied in working with a dealership and sales staff to get the car I want. I worked with Kevin Brayboy to upgrade my current A5 to the 2016 S line version and I couldn't be happier. His follow-up to make sure I'm happy with my purchase and willingness to answer all of my questions is the kind of service that will keep me an Audi customer.

Minni12

Sep 20, 2016

My recent purchase on 08/26/2016 from Jim Ellis Audi in Marietta was a wonderful experience.I worked with Willie Olliff, who offered exceptional service. He continued to answer additional questions several days after the sale was completed. I am so happy with my awesome purchase, it meant a lot to receive such a high-quality level of service from Willie Olliff and Tony Jackson.

Nikol

Sep 12, 2016

I am very satisfied with my salesperson Gee he helped me find a car that I liked and showed me all my options and dedication all his time to help me find a car that I liked. And the finance rep was very kind and just overall I am very satisfied with the customer service they both gave me.

1043mgk

Sep 4, 2016

Being a retired Auto Executive, who has literally called on hundreds of dealers,I was intrigued at what would transpire at Jim Ellis Audi..I must report ,in all honesty, this is one"buttoned up organization".My salesman, Saban Dawood was both professional, honest and patient. These observations are also applicable to the F&I Manager as well as Parts Department personnel I had contact with while at the store.While waiting for them to finish prepping the A5 purchased, I observed a number of dealership personnel interacting with showroom visitors. Every one was treated with interest and with zeal to answer questions or tackle issues...that is the sign of a well managed operation. Overall,one of my most enjoyable visits to a dealership. I would highly recommend this store!

Joyce

Aug 30, 2016

Great team of people to work with when shopping for a car. My husband and i have had our previouse Audis serviced at this dealership and we have always received excellent service.

bought it

Aug 29, 2016

I am not your average buyer. Nikki took my cold call and let me to a facetime walk around with her. It made the deal for me!

ilya2k3

Aug 26, 2016

I recently had the pleasure purchasing a vehicle from Jim Ellis Audi in Marietta. My brand specialist, Kevin Brayboy, did an excellent job from start to finish in a true professional manner. Very understanding and not pushy at all during negotiations process. When financing was not going through, he got together with the management/finance to work things out. Not once during the whole process did I see any sign of frustration. Snacks and drinks were accommodated by the dealership, which is always a plus when you spend all day there buying a car. Overall an excellent experience. If you're looking for a vehicle, new or used, I highly recommend Kevin Brayboy!

tfelder

Aug 23, 2016

I recently bough a vehicle from this dealership and I cannot be happier with the entire process and service that I received at the dealership. Kevin Brayboy was extremely helpful during the entire process. I would definitely be back whenever that time comes because this place is second to none!

Zed1014

Aug 20, 2016

I chooses to come to Jim Ellis Audi Marietta because of Gee Techilo and he made it happen. He is absolutely engaging me on a very personal level more importantly he have built trust through his engagement and expertise. I am very happy about the extra help and his good customer service thanks Zewdalem Terefe

D Bailey07

Aug 20, 2016

I had a great car buying experience. I knew what I wanted and Kevin made it happen. I will definitely be back when it's time to get another car.

Budman203

Aug 17, 2016

I worked with Tawana and Erikka who were both amazing. Extremely well versed on every audi that we looked at which was great since it was our first time shopping for one their vehicles. I didn't even up purchasing a car but they have won me over as a customer for life...and the day when that will happen

Rogers2014

Aug 15, 2016

I would recommend this dealership to anyone I know. They were patient and deligent when it came to getting the right deal for me. I will be doing business there from now on.

Harebear

Aug 15, 2016

I pretty much knew what I wanted, but Kevin was great & not at all pushy (in fact, even recommended I look at a lower priced vehicle when I said I was above my budget!). Great showroom. The staff was all very helpful.

Chelise Farmer

Aug 10, 2016

This dealership deserves ALL FIVE of my stars for several simple reasons. First off, I was thoroughly pleased with the entire team at Jim Ellis Audi of Marietta in how they work together to provide seamless service. From the time I got there, Kevin, Scott, and Miguel made sure that I was comfortable and well informed in making the best decision, for me! I most appreciated Kevin Brayboy and his care in providing the best options to transition out of my previous vehicle. He was very knowledgeable, personable, and patient in helping me arrive at a decision that still makes me smile inside after all of the excitement has settled. I would absolutely recommend anyone to go visit Kevin and the team when the time comes to purchase a new vehicle. I expected the best and got so much more!

scottd58

Aug 9, 2016

I had found an 2015 CPO S5 through their website and called to make an appointment for a test drive. I gave them all of my contact details to include my cell phone number. I called back 1/2 hour later to ask if I could come in earlier for the test drive which I was told I could and that the car would be waiting for me when I arrived. After fighting traffic down Cobb Parkway, I met with Gee who proceeded to tell me that the car was sold. When I asked why didn't they just call me to tell me so I wouldn't drive all that way for nothing, he wouldn't tell me but instead was trying to push me to buy a new S5 instead. Talk about a bait and switch!! I had been planning to also trade my wife's Q5 in for a Q7 at this dealership, but I guarantee that won't be happening. I understand its first come, first served for buying a car, but I had confirmed twice my appointment and they had my phone number, it would have been just courtesy to call me and let me know it was sold.

WesinTN

Aug 4, 2016

The staff was courteous and helpful. We reached an agreement over the phone after finding an Audi online. I drove down from TN, drove the car, and put the final touches on the deal. It was a better drive home!

kbell007

Jul 28, 2016

My experience with Ed Jenkins and the entire staff at Jim Ellis Audi was amazing. It felt as if I was purchasing a car from a boutique, the reception/interactions were very warm and inviting. After my tour of the facilities and a introduction to several team members of the Jim Ellis team; I truly feel like a member of the Audi family.

Givers123

Jul 26, 2016

Great effort to work through the deal. Was very straight forward and demonstrated integrity throughout. Tried to make sure I was completely satisfied with the deal!

Eric Hrabowski

Jul 13, 2016

I had a great experience at Jim Ellis Audi Marietta. I worked with Kevin Brayboy. I found him to be knowledgable, curteous and helpful. The dealership made purchasing my vehicle hassle-free. Thank you Kevin and Jim Ellis Audi Marietta.

Audichik

Jul 13, 2016

I will always remember this experience. Not only did i leave with one of the best cars on the road, but the customer service was wonderful! From i walked through the door, i was treated excellently from the receptionist, and then I met Kevin Brayboy who made my experience even better. I have owned a BMW and have,been to their dealership multiple times, and the experience was never as warm and inviting as this one. Thank you to the Ray C. the manager who stayed with Kevin and I even after the dealership closed and never seemed annoyed. I would confidentially recommend Kevin and this dealership to anyone and know they will be taken care of the right way!

Paulap40

Jul 11, 2016

Ive come to know many people at this dealership. They have made me feel like family and they always go above and beyond to help me. Ericka, Ed and Scott are a few Id like to personally acknowledge. I have been dealing with them for years and having received the best service making me a raving fan and Audi Lifer.

cchansen44

Jul 10, 2016

Had a great experience working with Kevin and Tony. They helped to make sure I got into the car I wanted with no hassles. I would definitely recommend these guys and this dealership.

Todd Walker

Jul 9, 2016

My 23 year old daughter took her 2009 A4 in for a new battery. She told them that she needed a new battery. They told her that they would run some tests to verify. After 2 hours, they came back and told her that she did indeed need a new battery and that it would be $494 for the battery and installation. Fortunately, this sounded high to me and my daughter called me. I knew that was high. After checking with 2 other Audi dealerships, we found that it was 100% high. She left there (they tried to charge her $150 for attempting to rip her off) and went down the street to North Atlanta Audi, where they replaced the battery for $278. I called to talk to the service manage of Jim Ellis Audi before she left, but the service tech said he was not there...my daughter said he was! I left him a message and he did not call back. Obviously, this dealership tries to prey on young women. They were condescending to my daughter and lied to her on multiple fronts. BEWARE! North Atlanta Audi was awesome and Amy treated my daughter like a customer should be treated!!!

mewstone

Jun 29, 2016

I had a great experience at Audi, buying a new Q7 from Ed Jenkins. He, along with the rest of the staff, were very helpful, courteous, and knowledgable. All of my questions were answered. I am very happy with my new car!

kennedy

Jun 27, 2016

My first experience with the dealership and it was memorable in a positive way. I would recommend it to friends and family to this dealership.

GirlsRock601

Jun 8, 2016

My husband and I were in the market for a new vehicle. We are die hard infiniti lovers and we were pretty sure that is what we would purchase. However, we wanted to shop around and check out some other brands. We chose a day to shop around with no intent to purchase that day. However, I fell in love with the 2017 A5. Steve was my salesman and Tony dealt with the financial end. My experience was wonderful from the start. Steve greeted us and was more than happy to listen to my needs/wants. He worked a deal for me that was satisfactory for my budget and still got me a great car. I appreciate Steve and Tony for their attentiveness to my needs and for getting me into the a car that I absolutely love!

RStock

Jun 5, 2016

My wife and I recently visited the Jim Ellis Audi Dealership and purchased our first Audi A3.Upon arrival we met salesman Steve Cole entering the building at the same time and quickly inquired if he could assist us.Steve remained with us the remaining portion of the day listening to our desire of wants in an attempt to locate the perfect vehicle. He quickly showed us the various models and styles of Audi and upon finding one we liked he arranged a test drive.The vehicle performed fantastic and had the desired features and options my wife wanted. On the way back to the dealership he stopped at an additional storage lot to allow us to see additional colors, styles and models of the Audi. While there, we found another vehicle for the perfect match. We then returned to the dealership to complete the sale .We enjoyed meeting Steve and found his desire to find a perfect vehicle for us made him an excellent salesman.Ray Stock

MJones

Jun 3, 2016

I visited several Audi dealerships in the Atlanta area and finalized my purchase at Jim Ellis. The salesperson, Steve Cole, was knowledgeable, professional and most importantly, my advocate. My visit to other area dealerships wasn't as favorable, which is why I returned to Jim Ellis. I would recommend others to consider purchasing a vehicle here.

Choo30ATL

May 26, 2016

Just moved the wife into the JX35 which Audi happened to follow up on whilst at the CarMax dealership. No hassle = no bargain; was able to save $$$ going with Jim Ellis Audi. Good sales, firm but fair, and great follow up! Thanks Kevin!

Sarah Hodgson

May 26, 2016

I saw an A4 on the website and made an appointment to test drive it the next day. When we arrived at the dealership we were greeted by several sales people and eventually the sales person we nade our appointment with came over to hand us water and the keys to the A4 we were interested in so we could check it out on our own. Then he came back out and we took it for a short test drive...I was sold after that!

SRPARK4568

May 25, 2016

I just got my daughter her first car, a 2003 G35. I originally saw the car a week or so ago and contacted the dealer via one of the car apps (autotrader, cargurus, etc.) They promptly called me back and told me the car was still available. My daughter had her mind set on a crossover so I kept looking for one and didn't come look at the G35 initially. When I did decide to finally come take a look at it I was told someone else bought it. This past Saturday night however, Steve reached out to me to let me know that deal fell through and the car was available and the price had dropped from when I first saw it. Even thought Steve was scheduled to come in at noon, he met me promptly at 9am so I can take a look at the car. Although it had a few scratches on the bumpers, the car was in immaculate condition on the inside. Despite being 13yrs old, the car only had 84K miles on it. I had looked at a lot of vehicles over the past 3 weeks and this one was clearly the best. Steve was also kind enough to follow me back to my house to drop the car off after the deal was done. He was very friendly and even made sure to put a new battery in it. Top notch service from a top notch guy!

Kathy W.

May 22, 2016

My husband has purchased 2 cars from Jim Ellis over the past few years. Because of our history with Jim Ellis, I felt confident with the quality of their used cars. Kevin was very helpful with our trade-in and purchase. There was no sales pressure!

Lauren R

Apr 26, 2016

My experience was great from beginning to end! Initially I went with another vehicle in mind that happened to be too expensive. After discussing my needs and getting an idea of my sense of style, Kevin Brayboy found another suitable vehicle that I absolutely love! He and Tony Jackson went above and beyond to make sure I drove off in my brand new 2016 Audi! I can't wait to send all my family and friends to see them!

Bccarter2

Apr 25, 2016

The actual dealership lot did not have the Exterior and Interior color options I was looking for. Ed My sales rep took the extra mile to find the color options I wanted and had the car shipped to Atlanta. I truly appreciated him taking the time to please the customer and make sure I was not settling on my brand new car. I am extremely exited about my new car and get so many compliments.

Kimesera2016

Apr 24, 2016

Kevin was very helpful and responsive, Once I had my papers in order I was able with Kevin's help to close the sale and drive out under 2 hours.

AudiA42017

Apr 23, 2016

Kevin did a fantastic job finding my wife and I the perfect car. He never pressured us, and was very knowledgeable at the car and figuring out what made the most sense with our needs. 5 stars!

Skeith518

Apr 23, 2016

We purchased an Audi A4 for my daughter who gets her license in August. It's the only car she would have. I'm glad to say that we found her one at Jim Ellis Audi. We had found several others in the area but by buying it at jim Ellis Audi gave me the confidence that we were purchasing a reliable and dependent car. The experience was pleasant and the sales team went above and beyond to make sure she had her dream car. I would recommend seeing Jim Ellis Audi for your next Audi purchase.

RoverDawg

Apr 18, 2016

Jim Ellis Audi continues to be my favorite dealer that I have purchased a vehicle from these past ten years. This is my 4th Audi and 3rd vehicle purchased from Jim Ellis. Kevin Brayboy was great to work with and very knowledgeable. A very professional and courteous sales staff.

Jeff Taves

Apr 16, 2016

Kevin is very knowledgeable and easy to work with. He goes to bat for his customers to make the deal smooth and make sure the customer is comfortable with the entire process! First time Audi customer, brought home a Q5 today. Highly Recommend Kevin and Jim Ellis Audi!

Clay_ray

Apr 10, 2016

I came in to have my Audi Q7 service and talked to Kevin Brayboy. I explained to Kevin that I was well over my mileage allowance, he helped to find programs that allowed me to trade my car in for a brand new car with $0 down. See Kevin if you are looking to purchase an Audi.

Cidra

Apr 1, 2016

The combination of Wayne and Kevin as a sales team was very good. Appreciated Wayne's follow up calls, which were not overbearing, and Kevin coming in on his day off to finalize and close on the offer. The financing moved very smoothly.

hadiel05

Mar 23, 2016

This was my first time here and the experience was amazing after taking the Q5 for a test ride I fell in love with it. Kevin did a great job helping with all the necessary information with purchasing my new car. I have the car for less than a week now and everything is going well. I was unsure of buying this car but after all the information that was provided to me I made the right decision of buying my new car. It was great working with Kevin he was right to the point and felt no pressure.

Cassandra

Mar 22, 2016

Hi, I have completed one review already, but after I submitted it, I realized that I did not mention Brian Nowlin, Erikka Smith and Tony (the finance manager). These 3 employees are "outstanding"! As I said in my previous review, I have never had a car buying experience go as smooth as the one I experienced at Jim Elllis Marietta Audi. They were very attentive to my needs/concerns. I must be honest and admit that I was somewhat overwhelmed as to how smooth the process went! I love my Q3 and I am so glad that I decided to go with it rather than the alternative, that I will not mention! :) I have gotten so much attention and follow-up from Erikka and Brian the past week, I am starting to consider them as family!! :) Thank you again and again !!

Brent

Mar 20, 2016

I started my car search in September 2015. I worked with Brian Nowlin who was very patient and helpful in my evaluation of several models, ranging from A4 to A8. Brian explained the features of each model during multiple visits and test drives. I never felt pressure to purchase, which is very important to me. I ultimately gravitated to the S7, and Brian helped me work through the custom options available. He had terrific advice on what to consider. I ordered the car in November, and took delivery in late February. During the wait, Brian kept me updated on status. At purchase, I worked with Brian and Tony Jackson, who made the paperwork/overall process as painless as possible. I was offered several options during purchase for extended warranty, Lojack, etc., and Tony was quite helpful in explaining the various packages.I have no reservations about recommending Jim Ellis in general (I purchased a VW Jetta from Jim Ellis VW Kennesaw in June 2015 and had a good experience at that dealership as well), and in recommending Brian, Tony, and the Jim Ellis Audi team in specific. They are all friendly, knowledgeable, helpful, and made my buying experience actually enjoyable.I have been driving the S7 for about 3 weeks now, and I am thrilled with the performance and driving experience.

Salmon

Mar 19, 2016

I have owned my Q3 for 1 week and I am loving it. I originally went into the showroom to see the Q5, but as I started to leave, I noticed the Q3 and I was sold! Brian Nowlin was very helpful during the process!

Priscilla & Jay

Feb 17, 2016

The most effective and easy method in purchasing a car. Everyone there was very friendly and courteous. Bought a Corvette stingray and absolutely love it. I rate this place a 5 star

MzMochaGyrl

Feb 9, 2016

I went in at the end of the year. I was unsure if I really wanted to trade up from my current car because of price. A friend referred me to Erikka, but she's not a sales rep. She welcomed me in and matched me with a sales person, Kevin. Initially he asked a lot of questions, but then he showed me the car. He treated me like family. They made sure that I got all of the options I wanted and even paired me with a really cute finance guy! He made sure to give me all the rebates. After my purchase I received calls and surveys to make sure I had a good experience and even a call to remind me of my free oil change. A month after getting my car, I hit a pothole :(, but lucky for me, the warranty and Audi Care paid for the tire and service. Everyone that was involved in my purchase came over to speak to me to make sure I was okay. They even made accommodations for me while I waited. The waiting area has lots of complimentary snacks, bottled water, and flavored coffee. They even had coupons for restaurants in the area. (The service rep Rich was such a sweetheart, he didn't even comment on the fact that I was back for a tire so soon lol.) I can honestly say it has been one of my best car buying experiences in years. I was treated fairly and even given gifts, I didn't expect that. I felt special driving off the lot. I tell all my friends to try Jim Ellis!

Adam W.

Jan 17, 2016

Edker made the car buying experience at Jim Ellis Audi a pleasure, no hassle, and one in which I would gladly recommend to any of my friends.

A customer

Jan 13, 2016

Before I begin, I must apologize for the length of my review, but I recommend you read it in its entirety so you can understand how the service department at Jim Ellis Audi of Marietta views customer service. I cannot speak (write) about the service at other Jim Ellis dealerships as I have only this one abysmal experience to share. BackgroundMy 09 Q5 was running perfectly until one day it would not start so I towed it up to Jim Ellis Audi of Marietta and they diagnosed that the starter needed to be replaced (they did not charge for the diagnosiswhich is important as you will read later in this review). After 2 working days to diagnose and an additional 3 days to perform the replacement (2 day lead time on the partnot the fault of the dealership) the new starter was in and functioning properly. Once the service department started the car, the engine was shaking (again, running smoothly before the starter was replaced) and the Technician stated that I would not be able to drive it off the lot. With this new development, I decided that the Tech should investigate the cause for a diagnosis and a price to have repaired (frankly, I believe that the cause is from something they did while replacing the starter (I know this may seem like a stretch, but replacing the starter is actually a pretty intensive process and not simply a part swap)). By the time I had an actual diagnosis, they were pretty deep into the motor and the fix would be roughly $8000 to replace the bad parts (which would not guarantee the motor would last very long), or over $13,000 to replace the motor. Since the car is only worth about $15,000 at this point, I had them put it back together and towed away.Getting Squared AwayDuring a phone conversation while re-assembling my motor the service department informed me that they would be charging for 2 hours of labor for the diagnosis which they assured me was a good deal because the tech spent at least 6 hours going through the engine to diagnose. I agreed to the charge because I was not willing to argue over $250 and at this point, I just wanted the car back. I informed my wife and she did not agree with the additional charges so when we dropped off the loaner car she asked to speak with the manager. The manager claimed that we should have expected the charges to diagnose because diagnosis takes time and they need to charge for the time (as stated above, no diagnosis charge for the starterwhich took 2 days to diagnose) and he claimed that I knew about, and agreed to, the charges the entire time. I corrected him and stated that I had agreed to further diagnosis so that a quote could be generated, but at no point did anyone tell me that they would be charging for the time to diagnose. I told him that Scott, the service guy with whom I had been working would corroborate my statement, but as soon as he came into the office, he turned on me said that I had agreed to pay for additional charges to diagnose. This came as quite a surprise as he had been acting like my best friend for the (almost) 2 preceding weeks that my car was in their possession. At this point, the manager has turned into a pompous (expletive deleted) saying do you know how to fix an Audi? and my Technicians are on commission; do you think they work for free. My wife then expressed her disappointment and Scott said you should be disappointed with your husband; a comment about which my wife is still furious. We were so appalled by this situation that we just paid for the starter replacement and additional charges and left the dealership. I am astonished that the service department would treat their customers like this and I am pretty sure Jim Ellis would be disgusted at the way his employees spoke to my wife and me. I am now taking my car to an independent German car Mechanic who is replacing the engine (2 day job) for a total of $4,200 (not a typo$4,200).

Richard C.

Jan 7, 2016

From the moment I walked into Jim Ellis Audi of Marietta, Ed Jenkins was calm, cool and collected. He greeted me, answered my questions, professionally set my follow-up visit and test drive. I returned with my wife so that she could get a feel for Ed and the dealership. We test drove an A4, my original selection. Then, I "looked" at the A5 ... and the wife suggested I drive it. Maybe Ed and she were working on me ... I'll never know. In the end I settled on the A5. The Finance/Business Manager, Ray, also added to my buying experience. Both Ray and Ed made sure that there was a personal connection in the saeles process. Ray's counsel and business approach to the procurement process made sense and was fair ... looking at the big picture. The result, for both of them, was an upsell. They both did a great job. Years ago, I sold Lincolns. So, I know Ed's job. He followed all of the steps to closure. And having worked in a dealership, I know Ray's job, too. I appreciate them both, plan to have my car serviced by the dealership and will gladly make referrals. Thank you Ed. Thank you Ray. Thank you Jim Ellis Audi.

TLB

Dec 23, 2015

We sincerely appreciated the professionalism, follow up and aggressive pricing from Hobbie. I really liked the Q5, but my wife couldn't give up many of the features that she has become accustomed to after driving several Lexus RX 350s over the past 15 years. In addition, she really liked the attractiveness of the new 2016 RX. We will definitely keep you in mind for future purchases.

Lisa

Dec 5, 2015

I love the professionalism of service each time I visit with Kevin and the service team. Called Kevin about my engine light displaying . Got an appointment and loaner that day. Happy it was a simple fix but thankful to Kevin for his timeliness. Jim Ellis Marietta Audi dealership is "The Best". Grateful to be apart of the Audi family. LOVE MY AUDI !!!!!!

Bob

Nov 29, 2015

Tawana, was very warm and friendly. She made sure to get us the car we wanted, and had a good knowledge of the car options. I would defiantly by a car through Tawana again.

marshack

Nov 29, 2015

One of the sensor lights came on and the technician was very helpful in getting it corrected since apparently there was a recall on the sensor and it was malfunctioning. The technician had the work completed in a very timely manner which allowed me to get on the road for the Thanksgiving holiday.

alymakjsu

Nov 27, 2015

I randomly got paired up with Tawana in the Marietta Audi dealership, and for that I am so thankful. I found out she is the only lady dealer there! She was amazing and knowledgeable of the Audi products. We also had great conversation. Tawana was very welcoming and ensured that I got everything I needed and wanted.

A6 man

Nov 26, 2015

Kevin did a great job getting my service scheduled and completed on time. He had a great attitude and definitely went the extra mile. Thank you.

YasirSpencer

Nov 23, 2015

My experience here at Jim Ellis was unbelievable. I called the night before and they asked me to come the next day. As soon as I arrived Ed assisted me. I had no idea that I would be going home in a car that day, a brand new Audi at that. It was surprising!

dougpike32

Nov 17, 2015

I went to the dealership on a Saturday evening and they were VERY BUSY! Even so, it didn't take long for someone to come and help me. Denis and Tony did a great job, as well as everyone else that I met, while there. An important detail to note:I had my 5 year old son with me and EVERYONE was so fantastic to him!!! I got the vehicle I wanted and the service we all should deserve.Doug

love my Audi

Nov 16, 2015

I did a lot of research before deciding to buy an Audi A3. Henry Deen showed me 2015 Audi and then showed me the 2016 A3. I really loved the 2016 A3 but the dealership did not have the colors I wanted. I wanted a scuba blue with a lightgray interior. Henry did not try to change my mind on the color, but rather looked for what I wanted at another dealer. He found one in Charlotte and had it brought to Atlanta in 3 days.Jong Kim spent two hours with us to explain all the features and electronics when we picked up the the car.I really appreciated They did not try to change my mind on the model or color.I love my Audi A3 and am enjoying driving it. Thank You Henry and Jong.

Bell

Nov 13, 2015

Tim was very cordial, competent, and informative; really down to earth and I look forward to working with him on my new car. He was so efficient and prompt. He has earned the utmost respect. If I don't get him each time I come in I will certainly ask for him or be very disappointed!

Pam from Omahs

Nov 13, 2015

I was visiting Atlanta from Omaha,NE. Someone broke into my car by breaking my right front passenger window. We were looking to get back on the road to Omaha. Heather connected me to Tim in service. They promptly ordered the part, clean out the glass and gave me a maintence check. The service from start to finish exceeded my expectations. Outstanding service!

Goofy1932

Nov 11, 2015

This was my first service on my AUDI Q5. My service consultant was Kevin Fayerweather.He exceeded my expectations as a service rept. He had me in an out as promised.

ChrisR2

Nov 3, 2015

I bought my Audi A4 here and have always had it serviced here. They are always super efficient and I have never had a problem. The whole process is simple and efficient and the waiting area also very nice if you want to hang out.I have always taken a hire car as that works best for me, also very smooth part of the process.Highly recommended.

morgo

Nov 2, 2015

Tim Brooks was full of great information and kept me updated with my car. The whole team is very friendly. Love doing business with Jim Ellis Audi.

LEK

Nov 2, 2015

Tim Brooks and the rest of the Saturday Service crew did a great job making sure I was kept up to date on the repairs and they were completed in a timely manner.

KT

Nov 1, 2015

Audi delivers a fascinating brand! And I learn something new EVERYTIME I come in for service. The service team works together and consistently delivers timely and efficient service.

Megan

Oct 29, 2015

From our purchase with Ahamed to our service with Scott and Matt, everything has been fantastic. I would recommend them to anyone. They are extremely professional and friendly, and we are very happy with our new Q3.

br677

Oct 26, 2015

Set up the service with Kevin and I came in, got my loaned, ran to an appointment and got back with only a understandable wait and was on the road back to the mountains before the big Friday 575 rush.So, this was a win in my book. Kevin did a superb job and I drove home happy.S3 5K coming up so I assume it will be just as seamless and ideally even shorter timeline.

Dan Murphy

Oct 25, 2015

I service assistant was Tim Brooks he was fantastic. My wife actually dropped off my car for service and she was very happy with Mark and the entire operations as she said it was seamless. I was sent a text when the work was done and at pick up everything was ready very well organized. Thanks for everything.

cneisme

Oct 19, 2015

To be fair, the people there are very nice. They worked with me and made the process as easy as possible. But, they missed a chance to make it a great experience:1. After signing the papers, completing the purchase, I walked out to the car, the salesperson handed me the keys and started it up. Before the salesperson had gone back inside I had a break light error. Checking it out found out it was the center break light LED bar was out. The salesperson was reluctant to do anything - but begrudgingly wrote up a work order for a repair on the Dealership. I thought that was a nice touch. The next day, he called me a said he noticed it flickering, said it was a short and that I should take it apart and adjust the connection myself - work order gone.... Ok - Used car, the cost of doing business.2. 30 days later, I still do not have a registration for my car, and the temp is running out. I send a email and was inform it was being mailed out that day. I go it by FedEx the next business day. They totally forgot to do the registration with the state. A day after I got a letter from the state demanding to know my I let the insurance laps on the car I traded in - and they want to assess fines. So now I have to go to the tag office and take care of this. Two or more hours of my time.There is a Tax with doing business with this dealership. They are nice, but they just can complete a good customer experience - or at least they did not with me.

RNR

Oct 16, 2015

We had a fantastic experience with our salesman, Ed Jenkins. He was knowledgeable, thorough, diligent and approachable. Great customer service and follow-up from Ed, as well as Jong, Erika, and the rest of his colleagues at the dealership. We will not hesitate to go back for our next car!

TuckAudi

Oct 13, 2015

While everyone at Jim Ellis has been great since I purchased my new A4 there, Kevin has shown outstanding customer service when dealing with a minor repair. Buy your next car there and let them take care of you. Great work.

Jen73

Oct 10, 2015

I recently leased an Audi Q3 from Jim Ellis Audi Marietta. Dustin Colburn was my sales representative and he went above and beyond to find me the exact vehicle I wanted. Other dealerships tried to pressure me into purchasing directly from their available inventory but Dustin put my interests first. I would highly recommend purchasing your next Audi from Dustin.

The Martins

Oct 10, 2015

Kevin is one of the best customer service people we have been privileged to work with. Kevin is courteous, knowledgeable of all Audi cars and the best to work with. He is the reason we come back over and over again!

Firstbuyer76

Oct 8, 2015

Kevin took great care of me. I came in inquiring about an audi and he found something within my means with 0down and a payment two months later (thanks to Tony) because I started a new job. The car is fully loaded and they took care of me till everything was end. Im coming back when Im ready for an upgrade. Thanks

PSherman

Oct 7, 2015

As always they are professional, and do a great job. Feel very confident in the service they provide.They are courteous and thorough explaining what was done and any suggestions for future service.

HhAudi

Oct 4, 2015

I recently took in my Q5 for servicing. Had to reschedule a few times because of my work and Tim was more than helpful to work around that. He even managed to get me a loaner last minute which was extremely helpful. The service was completed in the time promised without any unexpected surprises.

Chief

Oct 3, 2015

I had a service appointment schedule and at the last minute had to cancel. Matt was very understanding and assisted me with another appointment two days later. When I arrived at the rescheduled service I again had to informed Matt I was rushed for time. He assured me he would get me out in time to get back to work. To my surprise Matt did get me out on time along with having my vehicle detailed. I've been extremely please with the courteous and professional service I've encountered at your dealership. Keep up he great service,Dave Harris

Belinda Penn

Oct 1, 2015

This is my first Audi (2013 A7) and I am in love! After informing the service staff that this was my first Audi, they made my experience satisfying. Tim Brooks was assigned as my service agent and after telling him about my new life experience with my Audi, he went above and beyond with researching my vehicle service history. He explained to me all the past information concerning service and recalls and told me to let him handle the rest. He handled every service and recall that my car missed by the previous owner and some new concerns I had. He kept me updated daily on my vehicle progress. Me, knowing nothing about Audi, Tim and some of the other service guys gave me a quick little class on my car's extra gadgets and widgets. LOL. So my experience was AWESOME! I love my service department!

Gingaudi1

Oct 1, 2015

Scheduling a service appointment was quick and easy. I received an email reminder a day before. Scott helped me with the service process. Communication with him was very good. He gave me a clear understanding of what would be done and made sure that all issues were checked and solved .

chickenspank

Oct 1, 2015

Matthieu has been taking care of me and my Q5 for years now and he's always so courteous, welcoming, accommodating, and knowledgeable. He is my go-to guy not only when I need my scheduled service but if I need any input on scratched tires, audio issues, windshield cracks, or really anything. Thank you so much for everything you do Matthieu!!

jblimey

Sep 28, 2015

My experience with Jim Ellis and especially my sales representative Ed Jenkins was nothing less than flawless. I knew that I was in the market for an Audi but was not totally sure which. I test drove three vehicles and finally chose one that sat right on the show room floor. I traded in my other vehicle receiving the exact price I expected. Bright, clean showroom with very friendly staff, lounge area with drinks and snacks. Great experience!

Acollins

Sep 27, 2015

I've been having my Q5 serviced at Jim Ellis for 4 years now primarily due to the rapport I've developed with Tim Brooks. He is very professional, courteous and conveys honesty in his service assessments. I always leave with a feeling of satisfaction in the work done and costs. I will continue to look to Jim Ellis and Tim Brooks for all my future service needs.

Dr. B

Sep 25, 2015

Excellent Job!!! Richard kept in touch with me regarding the problem, the progress and estimate of repairs. Will continue to use these folks. Thank You!!

sportycars

Sep 25, 2015

I arrived early, was greeted warmly and taken care of quickly. They called when my car was ready, love they wash and vacuum it. They make the whole process so easy.

Reese

Sep 24, 2015

Matthieu provided exceptional service to me with my new A6. He is calm, professional and extremely knowledgeable. This is the best service I have ever received with an automobile. I would highly recommend him.

Andreina124

Sep 23, 2015

Kevin was my sales rep and he's great!!even with him just starting off with the company. Erikka helped along with the sale as well.. hit a couple speed bumps along the the way . But everything worked out and I left with my new first audi a3. Jong was great as well !

LTS

Sep 22, 2015

Tim Brooks always provides a first rate service experience. He keeps me informed of the status of my service and the expected time frame for completion. Tim is also great at helping me evaluate what repairs should be addressed immediately and what can wait a little longer, which I appreciate.

Rez2015

Sep 17, 2015

We had a great experience with your entire team. .. I would like to especially thank Atiq Choundry for doing a great job and treating us so well. CR

Audi Owner David

Sep 13, 2015

Richard Ponce was very Professional and made this a great experience. He was very knowledgeable and down to Earth. I will definitely be coming back.

Bryan

Sep 8, 2015

My first visit to Jim Ellis Audi Service Center was a very positive experience. My Service Rep, Tim Brooks, was competent, thorough, and friendly. The work was completed in the timeframe stated when I dropped the car off, and they fixed the problem. None of us want to have to take our vehicles in for repairs, but I've got confidence that when I bring it here, I and the vehicle will be taken care of.Bryan Hess

Shantel83

Sep 8, 2015

Nathan was great! He was very personable and knowledgeable. He made us feel right at home. We will definitely come back for our next Audi!

BJ1

Sep 7, 2015

Matthieu was professional and competent. He went out of his way to help solve my problem. He was also courteous and later checked to see if I was satisfied. Thanks, Matthieu.

BethnBen

Sep 1, 2015

Our car buying experience with Jim Ellis Marietta and Dustin was as comfortable and as positive of a car buying experience as my wife and I have ever had.Dustin knew about his entire line and gave us excellent advice while considering all of our options. He was very patient and professional while helping us make a tough decision.When it finally came to pricing- it was a no-haggle situation. I told him I had done my homework before he gave me his quote and the quote he gave me was better than I expected. Needless to say- my wife and I are very happy Audi Q5 owners.Thanks Dustin

JClare

Sep 1, 2015

My husband and I have always dreaded stepping foot into dealerships... The thought of making sure we find the perfect car, while attempting to negotiate the perfect deal; the task can be daunting. When we set out in search for our next purchase, we located the Infiniti FX35 on Jim Ellis Audi Marietta's website. We sent a message online requesting additional information around 11 PM on a Friday night. First thing Saturday morning we received an email response, as well a voicemail from Caleb Williams. We set up a time to come later that afternoon to view the vehicle. When we arrived, we were greeted by Dustin Colburn. Everything checked out, it drove great and we felt good with what we saw... The time had arrived to begin negotiations. When it was all said and done, my husband and I could not have been more pleased! There was no haggling back and forth, moving numbers around or manipulating figures. The deal we were presented from the very beginning was fair and respectable. What a relief! This was by far one of the best experiences in purchasing a vehicle for both of us... We both walked away and said we would absolutely be back when the need to purchase a vehicle arises again. To add to this, Dustin Colburn will be our go-to guy! Dustin was hands down the best salesman we have encountered... He was personable, knowledgeable about the process and went out of his way to help. He truly made our experience perfect! An example in his level of professionalism and service to his customers... The vehicle we purchased was used, and understandably had a few scratches on the doors. The scratches weren't anything we couldn't live with but to Dustin, he felt most of them could be buffed out with their detail department. Because we purchased the vehicle late on a Saturday, most of the detail department had left for the evening. When the vehicle came out from getting a quick wash, Dustin mentioned that he wanted to bring it back when the full detail department was in, as he felt more of the scratches could come out. Obviously this was far outside of our expectations but we definitely appreciated the gesture. Dustin was going on vacation the following week, but agreed to follow up with us when he returned. Without prompting, we received an email upon his return asking when would be the best time to pick up the vehicle. As I sit and type this, Dustin has my vehicle at the dealership getting the full detail that he promised. He came by my office this morning, picked up the Infiniti, left his own personal vehicle for my use, and will be dropping the Infiniti back off once the detail is complete. I don't know of many people that would have remembered, followed through and personally delivered. Needless to say, he has far exceeded our expectations and Jim Ellis is blessed to have such an amazing person on their team! Thank you all for this experience!

audidriver

Aug 29, 2015

Kevin is awesome - very professional and always goes beyond normal customer service! The entire service department is friendly, professional and very easy to work with.

GB

Aug 27, 2015

Dustin Colburn was very friendly, patient, and super helpful in guiding me throughout the process of educating, selecting and buying just the right A4 for me. All in all, the whole process was, I dare say, enjoyable! You won't find snobs, attitude, and pressure tactics at Jim Ellis - I found you're actually treated with respect, courtesy, and genuine appreciation. I would highly recommend Dustin and Jim Ellis Audi to anyone!

Tina1007

Aug 22, 2015

Matt is a great Audi advisor. He provided me with excellent service; was very responsive and attentive. It was great to get updates (calls, texts, and emails) from Matt about my vehicle repair needs. Matt went above and beyond to recommend additional services my vehicle needed to operate safely and better. Thanks for being informative and HONEST!!!! Very trustworthy, professional, and friendly. TS

No service

Aug 21, 2015

I was Not impressed with detail service for which I was sent a coupon via email from AUDI.Not worth the drive to Cobb county.

jmc

Aug 17, 2015

I had such a great car buying experience! I initially bought a certified pre owned car but had second thoughts. The car didn't have all the options I was looking for. I changed my mind and wanted a different car. Ed was really great about it and didn't give me a hard time. He really worked with us to make sure I got the car I was truly happy with. He had a car driven over from the atlanta store and it was perfect! Definitely my dream car. He even stayed late to ensure that I was able to get the car that day. Overall, he really went above and beyond. I am so happy with my purchase and am in love with my car. I truly appreciate all his hard work and tenacity in ensuring I was 100% satisfied. Everyone here was great and I can tell they really care about their customers.

Intown A4 Customer

Aug 17, 2015

These guys go above and beyond to make sure you are a satisfied customer. The service staff is phenomenal and the sales workforce do a very good job to beat competitor pricing. Will continue to go to this store as long as I own my A4.Hope they continue to live up to the high standard they've set.

KG

Aug 17, 2015

Dustin, specifically, and the Jim Ellis Audi generally, made purchasing my vehicle a very simple process. Dustin was very responsive throughout the whole process. The car was ready for my inspection and test drive when I arrived. There was no hard selling involved and I was able to freely make my decision on whether to purchase the vehicle without felling pressured to do so. I cannot recommend Jim Ellis Audi enough.

marcborrelli

Aug 15, 2015

Excellent service from Matt. First time I have had a dealer adviser call, text and email depending on what I asked for to continuously update me on the status of my car. It was ready when he said it was and I cannot say enough about the service he provided.Ahamed and Sasha have provided great sales and follow up service as well. A good team.

C. Shuman

Aug 13, 2015

Excellent and fast service. Tim delivered a fantastic customer service. It was really effortless for me. Just the service that I expected from Audi. I would definitely recommend it to my friends.

Chief

Aug 12, 2015

Excellent service and delivery from Matt Chin very professional and Pleasent to deal with. My vehicle was detailed at time of pickup. We were overall pleased with the experience we received at the dealership

alindgren

Aug 11, 2015

I am now a proud owner of an Audi A6. Dustin shared his wealth of knowledge of Audi Engineering and thoroughly answered all questions I had. My limited time demanded a quick and seamless transaction which Dustin very professionally facilitated.

Rcw455

Aug 6, 2015

I have purchased many cars over the years, Dustin provided by far the most professional and enjoyable experience I've ever had! He was very knowledgeable and made me feel comfortable throughout the entire process. I would recommend Dustin and the entire dealership to any of my friends or family. I'll definitely lease my next Audi from Dustin and look forward to this dealers great service for years to come.

CJ Settles

Aug 5, 2015

I purchased my vehicle in 8/1. Five minutes after driving off the lit the check engine light illuminated and the car began to shake. The dealership was already closed for the evening and closed completely the next day. I left a voicemail for my brand specialist explaining the quandary and he called me first thing Monday morning to bring the car in. Service made one quick assessment and immediately resolved the problem. I would certainly recommend Jim Ellis Audi Marietta to anyone in the market to buy our service a vehicle.

David H.

Aug 2, 2015

My car shopping experience here was excellent. Everyone was polite and eager to help. They truly stand behind the Audi brand, and don't just try to sell the vehicle.

whoistoddjones

Aug 1, 2015

This was the best dealership that I've ever done business with. They have a 0 pressure sales team, that really did make my shopping experience memorable. Their knowledgeable employees answered every question that I had in a friendly manner. They explained all the financing options to me in detail, but did not try and sway me towards a specific option. They let me make my own decision. They were also willing to do a lot of the buying process via email and phone calls, which was great because I it fit with my schedule and life style. Other dealerships would always ask me to "come in to discuss" but Jim Ellis Audi Marietta understood that I wanted to conduct most of the business via email/phone and was willing to work with me the way I wanted to. Ultimately they offered me an extremely aggressive deal that beat all the competition.Even after the sale, the sales person I worked with, Atiq, has been very helpful and responsive. Their service definitely does not end with the sale.

Ali09

Jul 31, 2015

I went to another ATL Audi dealership with the intention to buy a CPO A4 only if I could turn in my VW Passat which was at the end of lease. They wanted me to go through an arduous process to turn in my VW elsewhere (which is in the family) to BUY a 2015 CPO A4 from them????? The more I thought about it the crazier it seemed, so I realized they were not the dealership for me.The next day, I went to Jim Ellis and met Dustin. I could not believe how effortlessly the same process was at Jim Ellis Marieta. They took the car and I drove home in my A4 the same day and have been rolling ever since! Dustin was very professional, knowledgeable and helpful. This was the best experience I've had purchasing a car.

DG

Jul 29, 2015

Had to have car serviced. Matt was great. He made sure that everything was taken care of, and was in and out in no time.

drake2424

Jul 25, 2015

Matt is simply one of the best reps I've ever dealt with. I will bring my car to JE as long as he's there.

Leo

Jul 24, 2015

My tires got low pressure. I turned my car in and Richard helped me investigate all tires and restored the pressure. He also helped me set up the annual maintenance. The other day, I received the maintenance in time (received by Tim). An excellent job. Very satisfied.

DavidandMary

Jul 22, 2015

I got from Tim what I would expect from a Jim Ellis dealership; top professionalism. Managers like Mr. Brooks are the reason I will keep coming back to Audi and Jim Ellis.

Trouttwins5678

Jul 17, 2015

Richard and your Service Supervisor displayed great compassion and generosity as they helped me with a service on a morning that I was to leave to visit my dying father. They both went above and beyond despite having a full schedule. I am so grateful and was extraordinarily pleased with their kindness. Richard made sure that my fluids were topped off, tires checked and car washed in addition to the necessary service. Reminded me of what my Dad would do for me .... thank you!

cargirl, lisa123

Jul 14, 2015

Atiq was great. He helped me make the decision to upgrade from A4 to A6. He went over and beyond the call of duty to meet my needs. I have received so many compliments on my new A6. Thanks again Atiq!!!

dwaterbury

Jul 8, 2015

worst ever experience, made appointment to have car service for 8:15 am and was promised it would be ready in 2 and 1/2 hours. Scheduled my morning around time schedule. It is now 4:30 pm and still no call from service dept. Called twice, no answer, left messages and no return calls. Finally spoke to them, they said they had it in bay and being worked on will be about an hour, this was 300 pm. Still no call to pick up.

peterturner99

Jul 8, 2015

Scott and the entire team did a great job on my car which had been repaired at another body shop. The diagnosis was accurate and the additional repair undertaken swiftly and with great communication from Scott. A delight.Peter Turner

p914guy

Jul 6, 2015

Ahamed Eboo and Erikka Tiffany were fantastic partners- courteous of my time ,worked with me on my trade and were highly engaged the entire time. My car is loaded with technical features my previous car did not have, and it could have been very overwhelming without Ahamed's technical expertise. He walked me through everything I needed, step by step, and explained how and why it worked that way. Fantastic people, clean shop, professional and fun to work with- they turned what could have been a rather stressful event and made it really enjoyable!

Mark D

Jul 3, 2015

I just had my first service on my 2015 A3 and it was a very pleasant experience. I was in and out if the dealership in 1.5 hours, it was great.Thanks,Mark D.

DFB

Jul 2, 2015

That is how my husband describes Sasha's service and how he makes us feel each and every time we get a car with him. We are return customers with Sasha and this is our third Audi we bought with him. What makes this deal particularly special is we traveled 27 hours round-trip from New Jersey to trade in our car. That speaks volumes to our loyalty to Sasha and Jim Ellis Audi Marietta. He is always respectful, patient and never condescending. With the help of Tony Jackson, we were able to get the deal we wanted. As my husband says: "Top Shelf!" Thank you, Sasha!

Greg L

Jul 2, 2015

I just completed the first service of my third new Audi at Jim Ellis of Marietta. The online scheduling tool was a time saver and still allowed me to select and view the schedule of my preferred service person. I was a waiter and everything was completed on time while I used the wifi to work from my laptop at a desk. I have continued to recommend this dealership for both sales and service. I also used this time to check in on my sales person to see what was new with Audi since I was there last.

Brad

Jul 1, 2015

The Jim Ellis Audi team is amazing. Their service and knowledge is unparalleled. I am a new Audi driver and this is an amazing start to a long relationship because of the team I worked with on my new Q7. They put together a fantastic deal and could not have been better to work with. They were not pushy and stayed late to get the deal done. An overall great experience.

Tom Y

Jul 1, 2015

I was an out-of-state buyer of a CPO vehicle with several questions and concerns about that process. Erikka put me at ease, explained the process, and held my e-mail hand throughout the process with my many questions and requests. Ahamed was equally helpful during the delivery process, he spent a lot of time getting to know me and introducing me to the vehicle, and answering my many follow up questions and requests. Amber (F&I) helped me with a speedy closing and Katie was really great and prompt at answering my questions about how to title out-of-state. Overall, everyone was great to talk with and made me feel welcome. We have several Audi dealers where I live but the employees at Jim Ellis made me feel so well taken care of that a 600 mile distance was worth the travel.

Noahkk24

Jul 1, 2015

Dustin Colburn is one of the best sales men I've encountered. I am now on my 6th vehicle purchase and without a shadow of a doubt this has been my best dealer experience. Complete backing and communication from Dustin and Jim Ellis have made an otherwise expensive and sketchy situation seamless. Thanks.

xcjoe22

Jul 1, 2015

Simple and straight forward process for getting a new set of tires on my 2014 A4 Quattro. Mathieu was easy to work with, knowledgeable, and gave a great recommendation for a new set of Michelin tires. It's the only place I take my car for service. Highly recommended.

Loyal

Jun 29, 2015

Had to bring in my vehicle for service. Matthew Chin (Service Dept) and Justice (Car Detail Dept) offered superb service! I mistakenly entered the detail shop and a heavy rain had just developed. I was confused and Justice chauffeured me to the service dept and made sure that I was comfortable. Matthew and his team promptly helped me. I am very demanding when it comes to customer service; the superb actions of the team thoroughly impressed me!

Ganners

Jun 29, 2015

My car needed immediate attention on Saturday morning. Kevin was kind enough to work me in without an appointment and with a smile. Thank you so much for getting me safely back on the road.

Rick

Jun 27, 2015

I was in a bind and for the first time I took my 2004 A6 2.7 with 113k miles that I bought new to a chain service center to diagnose and repair whatever was causing the Check Engine light to come on. Not only did they not repair the problem, they made it worse, and then told me they saw a crack in the exhaust manifold! I took the car to Jim Ellis Audi of Marietta, which has taken great care of my favorite car since moving to Atlanta in 2006, resigned to the possibility that I might have to replace it. Matt Chin, my service rep and former technician, quickly examined the engine, and assured me that the problem was probably not a cracked exhaust manifold and that he would fix me up with a loaner while the car was being checked out. Matt was great at keeping me updated and, when I picked up the car, took the time to show me where the leak was and the repairs that were made. My car drives like new, and I couldn't be more pleased. Big thanks to the technicians at Jim Ellis Audi of Marietta, and especially to Matt Chin!

jlcope22

Jun 24, 2015

I found every facet of the service at Jim Ellis Audi to be fantasitc. I would recommned this dealership to anyone looking to purchase or service a vehicle.

Bradford

Jun 23, 2015

Overall a very difficult buying experience. I was first placed with a very nice and thorough sales person who was great and answering questions and following up quickly. I was then transitioned to a sales admin who didn't timely return calls, didn't have answers, and was difficult to get a hold of. After completing the purchase I was told they would arrange transport to my location (for a fee). We discussed getting everything rolling for a Monday shipment date. After no hearing anything and not getting any response to voicemail, I escalated on Tuesday, only to be told it would definitely go out Wednesday. I didn't receive any confirmation and follow-up on Wednesday and was told it wasn't there so it must have shipped. On Thursday I was told it didn't ship and had to escalate again. Ultimately they did get it resolved and the car shipped out overnight via special transit. It too almost two weeks from being billed to getting the car. I understand issues occur and wouldn't write a poor review due to just that. My issue is that nobody called, follow-up, or even responded to my calls in a timely basis. In fairness, the car did come in the condition described and I am happy with the vehicle.

Nbarret2

Jun 19, 2015

Atiq Choudhry took care of me while I was at Audi trying to decide if I should keep my current Audi A4 or upgrade to the 2015 Q5. Mr. Choudhry went above and beyond to make sure he found a vehicle that I love. He was attentive and always kept me up-to-date while I waited. He provided excellent customer service and because of that I will make the Marietta, JimEllis Audi my Audi Home. I have been to other Audi dealers for routine service but at this location I felt like I was important. He never rushed me or told me "I can't find that car". He looked everywhere and now I have my dream vehicle. I would like to thank him for his excellent service and will make sure I send everyone I know to him or to this location to get an exceptional Audi Experience.

Tate_14

Jun 18, 2015

Kevin is awesome my time was very precise,He had me in and out with no problem,I will be back to this same location in Marietta!I appreciate the fast service!

Audiowner

Jun 15, 2015

Dustin took care of me throughout my Audi car-buying experience. He is/was a real pleasure to work with; knowledgeable, patient and courteous. He was great, and so was everyone else that I engaged at Jim Ellis Audi. This experience was by far the best one I've had . . . Dustin was a big part of that! Would not hesitate to go there again.

justinisasi

Jun 12, 2015

Looked around the lot and walked in the door to look around the showroom.Not one person bothered me. I walk up to the desk and I'm sitting with Dustin within a minute.I told him exactly what I was looking for, and we had test-driven, assessed my trade and started paperwork within an hour.No games, nothing pushy... it just doesn't get any easier than this. I was given his personal cell phone number in case I had an issue.Amber presented the paperwork clearly and worked with me to find a better rate, even after I had already agreed to the one she had.Absolutely Perfect.

br677

Jun 11, 2015

I was working with Ahamed on a late-breaking desire to have my 75K service done fairly promptly. He set it up with Matt and he took great care of me while there. I did not opt for a loaner so Matt kept me informed as to how things were going. I ended up with a lengthy wait due to the ned for new front brakes and an alignment. It was another example of the high level of sensitivity both the Sales and Service folks have for customers. You really feel esteemed!

audiQ5buyer

Jun 11, 2015

I leased a new 2015 Q5 from Audi Marietta, and I have to say that they make the process extremely straightforward and smooth. From start to finish, I felt comfortable, understood all of the moving pieces, and Ahamed was very good about answering all of my questions. This is the 2nd time I have bought a car from Audi Marietta, and I have been very pleased with their customer service each time. Ahamed is one of the best car salespersons I have met...there are no game that Ahamed is trying to play. He's very up front and honest, and will make sure to take care of your needs. For any future Audi purchaser, I would definitely consider working with Jim Ellis Audi of Marietta and Ahamed Eboo.

gbell

Jun 10, 2015

I contact all 4 Audi dealerships in Atlanta and made it clear I was buying a 2016 A6 3.0. What they controlled was how positive the selling experience would be. Audi of Marietta was without question the clear choice specifically because of Sasha Landy who made the process very simple, clear, professional, personable and positive from start to finish. Because of Sasha, Audi of Marietta set the bar of salesmanship for other dealers to follow. It is not just a matter of getting a fair price for your purchase, but knowing the sales person genuinely cares to make your experience most memorable with ethical, professional, courteous, responsive behavior that mimics that of a friend looking out for your best interests.Sasha Landy will assure that you have an outstanding experience at Audi of Marietta.

candler40

Jun 9, 2015

My service rep Tim was courteous. The work and service were performed according to the recommendation and my instructions. It was definite a pleasant experience.

tusry

Jun 8, 2015

Dustin is a very knowledgeable and polite salesman. He was easy to work with and made me very comfortable with purchasing a car from Jim Ellis verses another local audi dealer. I really appreciate his professionalism, honesty and patience.

Enver

Jun 8, 2015

The purchase process went very smooth and Dustin is an excellent advisor and helped all along the way. Went out of his way to find exactly the car I wanted! Actually got the car from out of state!When we got to the dealership the car parked in front of the entrance and everyone had to do with it! Felt like Christmas!Can't recommend Dustin enough for his efforts and sincere approach, thanks for making my purchase such an easy and fun experience!

smihelich115

Jun 5, 2015

I was pleased with the service from the time of my first inquiry to when I drove my new car off the lot. I was lucky to have the opportunity to work with Audi brand specialist, Isa Lawrence. As an out-of-state customer, I had unique time and travel constraints that he was able to accommodate with a great attitude. He even stayed late on a Saturday with manager, Shawn Camay to work out the details of my purchase.

SDawson

Jun 5, 2015

Jim Ellis Audi of Marietta took care of all of my wants regarding my VIP Audi A4 purchase. Erikka, Ahamed, and Shaun made my buying process very easy. They were always very professional and knowledgable with all of my inquiries. I would recommend if you are looking to purchase an Audi to always use Jim Ellis Audi of Marietta.

mari37

Jun 3, 2015

Ahamed is the best sales associate I've interacted with at any car dealership and we have been to MANY dealerships in our search for a car. He understood our wants and needs and was extremely accomodating and pleasant to work with. Like he said, the Q5 gives you conifdence, and I couldn't be any more confident that we ended up with the best looking (and safest) car out there. Thanks Ahamed :)

Chow_Pun_Jax

Jun 2, 2015

Dustin is an awesome easy going, no pressure attitude sales person. I found the car online and the internet sales person hooked me up with Dustin. I was doing the deal from a different state and initially didn't feel comfortable, but after exchanging few conversations with Dustin, it was so seamless and an amazing experience. He made it simple and stress free... this is how car buying experience should be. Thank you Dustin!! Thank you Jim Ellis !!

Tbrewster

May 29, 2015

I had the 35,000 service completed on my 2012 A7 & the entire service department is awesome. I normally deal with Kevin, but he had just stepped out, so Matt took care of me. He was great & even informed me that the service was going to be longer than usual because of the updates that needed to be done. I had setup my appointment online & had requested a loaner, which was nice (Q5). He also told me that it would be a couple of days before my car would be ready. I received a text the next day & my car was ready! I then was able to deal with Kevin for checkout & he too was great, just like all of the other times I have had my car serviced. Oh and the price was lower than originally expected.

newaudiowner1856

May 27, 2015

When we first walked into Jim Ellis Audi in Marietta we were greeted almost immediately by Dustin - the only delay in him greeting us upon arrival was he was already bringing the car we were interested in around front. After inspecting the car and going over a few details about it we hopped in for a great test drive. It was very evident that Dustin had a substantial amount of knowledge about the various Audi models. He also explained every part of the buying process thoroughly which we appreciated. He is incredibly personable and was a true pleasure to work with during our buying experience. I will without a doubt refer Dustin to any friends and family for the next time they are in the market for a new car.

jam

May 27, 2015

I love how this dealership has setup their service department in that they try to keep you with the same service manager every time you come in so that you establish a relationship. Ron took great care of me. They are organized, kind, courteous and respectful. The lovely lady in the loaner vehicle department was fantastic. Really great personality and very customer service oriented. I really appreciate their focus on the customer. They kept me informed of what was going on with my car and let me know exactly what to expect. Now if Jim Ellis could open an Audi dealership closer to my house, all would be perfect!

Cheryl

May 24, 2015

Recently came in for 45,000 mile service and received exceptional service from Matt. My appt time was 8:30am and even though the rental office was not yet open, he took care of everything to get me underway in my loaner quickly.

Randy Blackmon

May 22, 2015

Tim Brooks promptly got things going as soon as I pulled into the service area.He kept me informed throughout the service and even had my car washed as well.On time..on target service!Randy

saulschultz

May 22, 2015

Even though I didn't lease my 2015 Audi A6 at this dealership, I am using its service department which so far has been excellent. Our service person is Kevin Fayerweather and he has been extremely helpful and responsive to my concerns. In that regard, because I raised an issue about XM radio sound quality, Kevin authorized a loaner vehicle (without me even asking) to use so that his service people could take a careful look at my issue.Saul Schultz

msu00sport

May 21, 2015

Working with Dustin on my recent purchase car purchase was actually a lot of fun. He know was I was looking for when I came in the door (I had done some internet searching) and didn't push me at all into something else. He was very knowledgeable when I did ask questions and best of all, when he didn't know, he didn't BS me...he went and got someone who did know the answer! A couple days after the purchase, a small problem arose (the switch on the adjustable seat broke). I called Justin and explained the issue...he instructed me to take it to the nearest Audi dealership and they took care of everything...called me back a few hours later and the car was brand new again. It was a pleasure working with Dustin and I will certainly call him up the next time I'm in the Audi market.

reflexdemon

May 21, 2015

This is a wonderful place to be. The service executive who took care of my car really understood the problem and he did get it fixed for us. Will surly recommend for friends.

Tim Brooks

May 21, 2015

This is a wonderful place to be. The service executive who took care of my car really understood the problem and he did get it fixed for us. Will surly recommend for friends.

stalnose0010

May 20, 2015

I had my 25,000 mile service done this week and found the service provided my Matt exceptional. Setting up the appointment around by travel schedule was easy and the service experience was great as always!

IG7

May 15, 2015

Thank you so much Ed for making car buying effortless!! Your professionalism, patience and extensive knowledge of the vehicle was amazing! I can't thank you enough!

rnbfan99

May 15, 2015

Matt did an exceptional job keeping me informed and addressing all my concerns with service. I feel he went above and beyond during my service. I am pleased as always with Audi

Snowmedic37

May 11, 2015

Regularly scheduled service. Easy to set up by phone. Service writer ready at appointed time. Did review of services and asked if needed anything additional. Offered car wash. Everything done is less time than expected.

LI

May 8, 2015

Kevin Fayweather in Service is my reason for the last 12 years with Audi. 5 Star every time! I feel safe on the roads knowing that he oversee's my service experience, in making sure my A4 Cabriolet (11 years), and now A5 is in top shape. Thank You, Kevin!

j-earl

May 5, 2015

Thanks to the easy-going, no-pressure attitude of Dustin, my car purchase at Jim Ellis Audi was as easy as it gets. He provided great choices for me to review based on the descriptions of what I was looking to buy and went out of his way to explain the pros/cons of different vehicle makes/models/options. Overall, my trip to Jim Ellis was quick and painless and the way car buying should be. Thanks!

Happy Camper

May 4, 2015

Dustin Colburn was my salesman and he was extremely professional and product knowledgeable! This was my second purchase due to some challenges with my first one, and he was amazingly attentive to my situation! Tears were involved in the first purchase, but Dustin reassured the quality of the Audi brand and increased my confidence in purchasing another vehicle. His delivery of the most compassionate and top notch customer service honestly turned a not so good experience into a great one!

sgs

May 1, 2015

I cannot say enough good things about Dustin Colburn and Jim Ellis. Dustin took a deal that could have been difficult and made it very simple and pleasant. Last month, I found a certified Audi that I liked on their webpage; however, I was apprehensive about buying the vehicle, because we live on the western edge of Alabama. When we called and explained to Dustin that we wanted to buy the vehicle, and we had a trade-in, he gave us a firm offer on our old Audi and negotiated with us on the price of the "new" one. All of this was accomplished within about 2 hours with 3 or 4 phone calls. The next day my husband drove our Audi to Atlanta and came home with the "new" one. I am a fan.

sgs

May 1, 2015

I cannot say enough good things about Dustin Colburn and Jim Ellis. Dustin took a deal that could have been difficult and made it very simple and pleasant. Last month, I found a certified Audi that I liked on their webpage; however, I was apprehensive about buying the vehicle, because we live on the western edge of Alabama. When we called and explained to Dustin that we wanted to buy the vehicle, and we had a trade-in, he gave us a firm offer on our old Audi and negotiated with us on the price of the "new" one. All of this was accomplished within about 2 hours with 3 or 4 phone calls. The next day my husband drove our Audi to Atlanta and came home with the "new" one. I am a fan.

Tom Sib

Apr 30, 2015

Matthieu Chin was very courteous and answered all my questions. I was provided car service to and from a nearby restaurant while I waited on my 25,000 mile scheduled service. Everything was completed in a timely manner, and I was on my way back home to Chattanooga.

CHoover

Apr 29, 2015

As usual I was not disappointed with the level and quality of service I receive at Jim Ellis Audi of Marietta. My Service Advisor, Kevin is always ready to assist and make my experience the best. Thank YOU!

lixuevox12

Apr 27, 2015

I had a amazing experience with this dealer. Dustin is a passionate and professional individual that treated both my wife and I with hospitality and respect. I arrived at the dealer with my car washed and cleaned ready for test drive. I was soon able to build up a personal relationship with Dustin as he's so easy to talk to, and he's truly sincere when helping us.I was happy with my purchase(Used E92 M3), and was able to walk out the dealer in a short time.I later discovered a small oil leaked under the car, and despite that I suspected Dustin and Jim Ellis Audi was going to take care of me, I called Dustin's personal phone during his off day(Sunday). Surprisingly, Dustin was able to call me back right away and asked me to bring the car in on Monday.After arriving at the dealer, we soon discovered a small oil leak from the DCT oil pan(Later during my online investigation, it's apparently a common issue for E92 M3) . However, Jim Ellis Audi repaired the leak for free with no questions asked within 3 hours. I walked in the dealer expected being told that they can not be responsible for the leak due to I purchased the car used as is, and they truly took care of me and put customer's satisfaction at the first place.

Khoslu

Apr 23, 2015

I have enjoyed working with Scott... He was easy to work with. He kept me apprised via regular updates throughout the entire process...I would definitely recommend his services.

jonpqgregory

Apr 21, 2015

I want to thank you for the excellent service I received on my Q3. The car is awesome and the service done was second to none. I look forward to continued servicing by your dealership.

jonpqgregory

Apr 21, 2015

I want to thank you for the excellent service I received on my Q3. The car is awesome and the service done was second to none. I look forward to continued servicing by your dealership.

JTredway

Apr 20, 2015

It's hard to put such an amazing experience into words. I started this process with another Jim Ellis dealer and was treated like a number almost as if I should not ask questions and just sign the paperwork; otherwise stop being bothersome like I was wasting her time. Then came my response from Travis and Dustin at Jim Ellis in Marietta, these guys genuinely want to place you in a car of your dreams and means. No pressure, honest, upfront, enthusiastic people. I have bought several cars over the last decade and this was by far the BEST dealer experience I have ever had. Think about buying a car from your best friend and that's about what it was like just more professional. As soon as I walked in it was not about the typical dealer hustle. I am very busy and Dustin and I handled 90% of all communications via email prior to Saturday (the day I actually saw the car the first time). Everyone I encountered at this dealership were Audi Enthusiasts not your typical salespersons that regurgitate the brochure and arbitrary facts. These guys are as pure as the quattro brand has made Audi. Even my wife who LOATHES to shop for vehicles (even when it's for her) had a great experience.I am loyal to the VW/Audi brand, as long as I need cars, Jim Ellis Audi of Marietta, Dustin and the gang will have a loyal customer. I could stay in that place and talk to Dustin, Travis, Tony, and Aartee about our cars for HOURS. AMAZING group of folks. Mr. Ellis keep these guys around, they do your brand a great service. I will see you guys in a year or so for the wife's Q7, till then a friendly wave and brief conversation when I swing through for service.Thanks againJosh Tredway

CGrern

Apr 12, 2015

Brought car in for service and was informed that in addition to the sensor I needed that there was a recall that had just been put out. Had both issues taken care of in the amount of time quoted. Tim was very personable while remaining professional. This was my first visit Jim Ellis and I would definite return and send people to this dealership!

Jody

Apr 10, 2015

Without dragging out the details, Dustin went above and beyond to make our purchase possible. My wife and I were a headache for him I'm sure because we went back and fourth on if we were trading or not and how much we were financing and many other hassles we put him through like both of our drivers licenses being expired! He was very gracious and helped us through every step doing far more than his job required. We look forward to doing business with him and Jim Ellis Audi again in the future! I have already recommended him to my family!

Jataylor2

Apr 9, 2015

Without dragging out the details, Dustin went above and beyond to make our purchase possible. My wife and I were a headache for him I'm sure because we went back and fourth on if we were trading or not and how much we were financing and many other hassles we put him through like both of our drivers licenses being expired! He was very gracious and helped us through every step doing far more than his job required. We look forward to doing business with him and Jim Ellis Audi again in the future! I have already recommended him to my family!

MichelleS

Apr 8, 2015

I have been an Audi owner for one year and six months. I purchased my first Audi at Jim Ellis Audi in Marietta. I received wonderful service from Erikka, Ahmed, and Tony at the time of my purchase. I have been to the dealership for my regular routine maintenance service. Tim has always provided outstanding service. The entire team treats me with respect and makes my visit worthwhile. I would definitely purchase another Audi from Jim Ellis and continue to travel to this location for my servcie. Thanks for making me feel like a valued customer.

Simone

Apr 7, 2015

I have bought several cars over the years and this is by far the best car buying experience. World class service at its finest. From my initial contact to signing the paperwork. I was treated as if I was the only customer. I never felt as if I was being taken advantage of. I drove 4-hrs to pick up my vehicle, that says a lot. I would definitely recommend Jim Ellis Audi of Marietta to my family and friends. They are a wonderful group of folks

Wilson5277

Apr 6, 2015

The service was Immaculate. Ahamed spent about an hour explaining all the different features of the vehicle. Also Erikka was awesome from start to finish. Tony the business manager answered all of my questions and was patient with me.

Monie

Apr 6, 2015

I have bought several cars over the years and this is by far the best car buying experience. World class service at its finest. From my initial contact to signing the paperwork. I was treated as if I was the only customer. I never felt as if I was being taken advantage of. I drove 4-hrs to pick up my vehicle, that says a lot. I would definitely recommend Jim Ellis Audi of Marietta to my family and friends. They are a wonderful group of folks!!! I am a life Audi owner now!!

dd

Apr 6, 2015

Hello-I had negative experiences in the past with big dealerships with honesty, trust, and haggling. I got lucky and came across Ed on the sales floor. I was interested in a used car. Ed was very easy to talk to-laid back, very professional, but soft spoken. Before buying the car, I noticed some wear and tear. Ed handled everything with a future appointment with the service department. Next I met, Shaun Camay, in finance. Again no pressure here either; Shaun is very good guy. He helped me decide on a lender and contract options. I am glad my purchase was with these two men. The next time I have to shop for a car, I am starting with Jim Ellis Audi Marietta. So when you go into the dealer, look for the polished, best dressed guy in there-that is Jenkins-Derek

caroll2639

Apr 6, 2015

Best customer experience I ever had purchasing a car. I felt like the red carpet was roll out for me. I will recommend audi to someone. I tried out the A6 but end purchasing A4,love it. I thought the A4 would be too small but it was right for me. My salesman and account manager we so nice welcome me with open arms. He hekp me find a beautiful color. This dealership had a large selection. I will return purchase another vehicle. Excellent customer experience!!!!!!! A satisfied customer!!!!!!!!!!

Chardaes

Apr 1, 2015

Not only was Ed considerate, he was informative and knowledgable about the Audi brand. His diligence was not only appreciated by me, but my mother also and we left with a 2015 Q3. Ed made sure that I recieved everything I wanted in my first car. I recommend Ed Jenkins for your next car purchase!

Liz

Mar 30, 2015

Tawana Ways, the salesperson at Jim Ellis Marietta, was terrific! We live in Maryland and after a very long search (over a year!) for the specific A3 TDI we were looking for, we found one in GA using an online search. Tawana responded to my inquiry quickly and guided us through the process of buying the car long distance. She made us feel very secure and confident that the car would not be sold from under us which had happened many times before. She went above and beyond to have the car available for my brother to look at and test drive before we flew down and finalized the deal. Frankly, we were so confident in Tawana's honesty and demeanor that we would have come down for the car sight un seen even if my brother couldn't have gotten there to see it. Also, Shaun Camay, in the finance department was great and easy to work with over the phone. This was by far the best car purchasing experience we ever had. Our only regret is that we can't drive the car all the way to GA to have it serviced! Jim Ellis dealerships certainly are a cut above the rest and we are very happy to do business with them anytime. Sincerely, Liz & Jeff Hartman

Liz

Mar 30, 2015

Tawana Ways, the salesperson at Jim Ellis Marietta, was terrific! We live in Maryland and after a very long search (over a year!) for the specific A3 TDI we were looking for, we found one in GA using an online search. Tawana responded to my inquiry quickly and guided us through the process of buying the car long distance. She made us feel very secure and confident that the car would not be sold from under us which had happened many times before. She went above and beyond to have the car available for my brother to look at and test drive before we flew down and finalized the deal. Frankly, we were so confident in Tawana's honesty and demeanor that we would have come down for the car sight un seen even if my brother couldn't have gotten there to see it. Also, Shaun Camay, in the finance department was great and easy to work with over the phone. This was by far the best car purchasing experience we ever had. Our only regret is that we can't drive the car all the way to GA to have it serviced! Jim Ellis dealerships certainly are a cut above the rest and we are very happy to do business with them anytime. Sincerely, Liz & Jeff Hartman

Will

Mar 28, 2015

I had an incredible experience at this dealership. Dustin and Tony are the best. Very smooth process - the best car buying experience I have ever had. I will absolutely do business with again!

StevePerry

Mar 28, 2015

My service advisor Matt Chin was very professional and answered all the questions I had in reference to the service schedule for my vehicle and repairing some cosmetic issues. He was able to get my car back to me very quickly (same day) as I had to travel. The work performed was done to my satisfaction and under warranty. I also appreciate that the parts department has accessories on display as I was able to purchase a few items that I had been looking for (first aid kit, license plate cover, and mug). Lastly the waiting room has a variety of free snacks and drinks as well as free WIFI which made my short waits at the dealership very pleasant. Overall I am extremely satisfied with the service I received and will continue to bring my vehicle to Jim Ellis.

brewitis

Mar 28, 2015

The entire staff was exceptional to work with. Ahamed is amazingly knowledgable and pleasant to have as a sales person! I would highly recommend this dealership!

StevePerry

Mar 28, 2015

My service advisor Matt Chin was very professional and answered all the questions I had in reference to the service schedule for my vehicle and repairing some cosmetic issues. He was able to get my car back to me very quickly (same day) as I had to travel. The work performed was done to my satisfaction and under warranty. I also appreciate that the parts department has accessories on display as I was able to purchase a few items that I had been looking for (first aid kit, license plate cover, and mug). Lastly the waiting room has a variety of free snacks and drinks as well as free WIFI which made my short waits at the dealership very pleasant. Overall I am extremely satisfied with the service I received and will continue to bring my vehicle to Jim Ellis.

jdaxe

Mar 26, 2015

I was pleasantly surprised by the extra effort displayed by everyone I interacted with.My service manager kept me informed throughout the process and all of my expectations were not only met, but exceeded.

jdaxe

Mar 26, 2015

I was pleasantly surprised by the extra effort displayed by everyone I interacted with. My service manager kept me informed throughout the process and all of my expectations were not only met, but exceeded.

Nate

Mar 24, 2015

After recently transplanting to Atlanta as a college student, my '03 Audi A4, given to me by a parent, broke down and required extensive, reoccurring repairs. I knew that the maintenance had already surpassed the value of the car, and I needed to take steps toward purchasing another car. For months I avoided attempting a car purchase because I assumed that being a non-established college student would prevent me from being able to purchase at any reliable dealership. Not only did Dustin mentor and educate me with regards to credit score and financing a car, he got me approved instantly with no co-signer through Audi financing with an exceptional interest rate for someone my age. Although I didn't originally want to purchase another Audi, Dustin explained to me the reliability of their certified cars. I purchased a 2010 certified Audi A4 still under manufacturer warranty for about another 60,000 miles. Also, Dustin was able to work with me on pricing and bump up my trade-in value on my '03 A4. I was very pleased with my experience at Jim Ellis. Not only was it a great and unexpected deal, but a learning and maturing experience as my first independent car purchase. Thank you to Dustin, and also Scott Spagnoli in the service department, for their customer concern, shared knowledge, and patience.

Kcc2

Mar 24, 2015

Dustin Colburn was a pleasure to work with. He is informative, professional, and most importantly, his low key manner helped put the fun of driving back into the process of buying a new car. We have referred friends to work with him in their search for the right car.

Nathan

Mar 24, 2015

After recently transplanting to Atlanta as a college student, my '03 Audi A4, given to me by a parent, broke down and required extensive, reoccurring repairs. I knew that the maintenance had already surpassed the value of the car, and I needed to take steps toward purchasing another car. For months I avoided attempting a car purchase because I assumed that being a non-established college student would prevent me from being able to purchase at any reliable dealership. Not only did Dustin mentor and educate me with regards to credit score and financing a car, he got me approved instantly with no co-signer through Audi financing with an exceptional interest rate for someone my age. Although I didn't originally want to purchase another Audi, Dustin explained to me the reliability of their certified cars. I purchased a 2010 certified Audi A4 still under manufacturer warranty for about another 60,000 miles. Also, Dustin was able to work with me on pricing and bump up my trade-in value on my '03 A4. I was very pleased with my experience at Jim Ellis. Not only was it a great and unexpected deal, but a learning and maturing experience as my first independent car purchase. Thank you to Dustin, and also Scott Spagnoli in the service department, for their customer concern, shared knowledge, and patience.

douglasc28

Mar 23, 2015

I had been dragging my feet, dreading the idea of having to buy a new car, but working with Dustin Colburn turned out to be a pleasant surprise. Dustin was both knowledgeable and personable, making the process very comfortable. He thoroughly covered all the car's features and let me take my time in understanding them. He was also kind enough to work with my arriving later than planned for both the test drive and the purchase. His flexibility there was also appreciated. When it was time to finalize the purchase, he provided realistic expectations on the terms, let me take my time on the decision, and was fair through the negotiations. All in all, he was great to work with and I would definitely recommend him to someone looking for an Audi.

douglasc28

Mar 23, 2015

I had been dragging my feet, dreading the idea of having to buy a new car, but working with Dustin Colburn turned out to be a pleasant surprise. Dustin was both knowledgeable and personable, making the process very comfortable. He thoroughly covered all the car's features and let me take my time in understanding them. He was also kind enough to work with my arriving later than planned for both the test drive and the purchase. His flexibility there was also appreciated. When it was time to finalize the purchase, he provided realistic expectations on the terms, let me take my time on the decision, and was fair through the negotiations. All in all, he was great to work with and I would definitely recommend him to someone looking for an Audi.

gsp143

Mar 20, 2015

Best car buying experience. Dustin was very knowledgeable and a pleasure to do business with. Very professional and helpful. Would definitely do business with Dustin again! A+++

mhuynh25

Mar 2, 2015

It was our first car buying with Audi, and despite several issues/obstacles from setting up a test drive to finally signed the final paperwork, Erikka Tiffani has made it easier and she was very helpful throughout the whole process. Furthermore, she was very patience and always had a smile on to help us to get the car that we'd wanted. Much appreciate for your effort and patience! I was about to give up and go to another dealer to get our next car but thanks to Erikka, she made it easier to deal with despite the issues that we had ran into. Additionally, what I liked most is her responsive to my communication even after we had already purchased the Audi, so THANK YOU!

Carrie.Corona

Feb 23, 2015

I'm extremely thankful for the time and care Ron took to help me with a nail in my tire. Earlier that morning, I sat at a tire repair place for over 2 hours for them to tell me they couldn't repair my tire. Being extremely frustrated at this point, I called Audi to see if my tire was covered under warranty. Ron was able to take my information and return my call within a couple of minutes to let me know my tire was covered. Also, he was able to fit me in to get my tire replaced that afternoon with no issues. Being 9 months pregnant, this was an extreme relief to have someone care so much to help me out. Thanks Ron for your attention to detail and to the Audi Marietta staff for being so welcoming!

Lynnette P.

Feb 19, 2015

My service team was Scott and Bret. They are both very nice, professional and want you to leave satisfied and nothing less. I have a 2015 Audi A6 that I bought from this dealer and my navigation cursor was not finding it's location. They made sure to have a loaner waiting for me as I arrived and they would have washed my car to perfection for pick-up if it was not freezing temperatures. They only hand wash their vehicles so I don't mind returning after it gets above freezing temperatures. So far my experience with the sales team has been excellent and now the service team. They truly make you feel like family. Scott and Bret were the best. Oh and anytime I want a hand-wash, I'm able to pull up and get it washed for free since I'm an Audi Owner.

allroad007

Feb 16, 2015

I contacted Dustin Colburn directly after seeing so many positive reviews. I can say our car buying experience for our CPO allroad was great. It was the easiest, most hassle-free car buying experience I've had. Dustin found the car that met our needs quickly and he and the rest of the Jim Ellis Audi staff were fantastic to work with. Very knowledgeable and top notch service makes Dustin an easy recommendation to go buy a great product from! Thanks again!

Audi Fan

Feb 4, 2015

Jim Ellis Audi Marietta has been incredible to work with. Not only do I love my Q5, but I have been thoroughly impressed with the follow up and service. My sales person was incredibly knowledgable, continues to check on the status of my vehicle and ensures that I am satisfied with my purchase. I have gotten to know the GM, Sales Manager and several members of the service staff. I would highly recommend Jim Ellis Audi Marietta to my friends and family and will continue to be a customer for a long time to come.

audifan30342

Feb 3, 2015

I have been a customer of Jim Ellis Audi of Marietta for a little more than a year and have been thoroughly impressed with every aspect of my experience. From the time I set foot in the dealership, I wanted to be an Audi customer for life. I love my Q5 and have been impressed with the customer service. I would definitely recommend Jim Ellis Audi Marietta to all my friends and family.

Rstall

Feb 3, 2015

My wife and I were lucky enough to be greeted by Dustin Colburn at Jim Ellis as soon as we walked in the door. My wife was sold on the Audi Q5 before we ever stepped foot in the dealership, however, I was a little more skeptical. Dustin was fantastic and answered all of my questions and went out of his way to understand our personal and financial situation. Being the cautious person that I am we continued to search for cars for a few months but Dustin did a great job of staying in contact without being overbearing (something other sales people were not so great at). In the end Dustin went above and beyond to find us the perfect car and I was able to surprise my wife with her dream Q5 for Christmas, bow and all. I would definitely recommend friends and family go see Dustin Colburn next time they are in the market for an auto. His customer service and knowledge of the Audi vehicles were some of the key deciding factors in our purchase.

Rstall

Feb 3, 2015

My wife and I were lucky enough to be greeted by Dustin Colburn at Jim Ellis Audi as soon as we walked in the door. While my wife was sold on the Audi Q5 before we ever stepped foot in the dealership, I was a little more skeptical. Dustin was fantastic and answered all of my questions and went out of his way to understand our personal and financial situation. Being the cautious person that I am we continued to search for cars for a few months but Dustin did a great job of staying in contact without being overbearing (something other sales people were not so great at). In the end Dustin went above and beyond to find us the perfect car and I was able to surprise my wife with her dream Q5 for Christmas, bow and all. I would definitely recommend friends and family go see Dustin Colburn next time they are in the market for an auto. His customer service and knowledge of the Audi vehicles were some of the key deciding factors in our purchase.

Dell78

Feb 3, 2015

I researched cars for several months before I made a decision on which one I would purchase. I decided that the Audi A7 was the car for me. Now that the easy part was out of the way, I knew that it was time to go through the part of car purchasing I despise most.......dealerships, negotiating, and fast talking salespersons. To eliminate the time wasted driving from dealer to dealer, I started online and started at the dealer nearest me. My expectation was to start with Jim Ellis Audi of Marietta and continue my search from there. I'll have to say that they threw a pipe wrench into my plans. The Internet team helped me figure out exactly what I wanted before I even stepped foot into the dealership. Once I got there, I was greeted with professionalism, courtesy, and first class service. I've never encountered as much pleasure in my car buying experience as I did with Jim Ellis Audi of Marietta. I can honestly say that this is the first time I've made a major purchase and didn't feel one ounce of buyer's remorse afterwards. I would also like to express my pleasure in dealing with and give added gratitude to Ms. Erikka Tiffani. She was extremely helpful throughout the entire process and was a glowing example of why her team is as competent and proficient as it is. I would highly recommend this dealership if you're in the market for an Audi and I plan on making future purchases from there as well.

ledell78

Feb 2, 2015

I researched cars for several months before I made a decision on which one I would purchase. I decided that the Audi A7 was the car for me. Now that the easy part was out of the way, I knew that it was time to go through the part of car purchasing I despise most.......dealerships, negotiating, and fast talking salespersons. To eliminate the time wasted driving from dealer to dealer, I started online and started at the dealer nearest me. My expectation was to start with Jim Ellis Audi of Marietta and continue my search from there. I'll have to say that they threw a pipe wrench into my plans. The Internet team helped me figure out exactly what I wanted before I even stepped foot into the dealership. Once I got there, I was greeted with professionalism, courtesy, and first class service. I've never encountered as much pleasure in my car buying experience as I did with Jim Ellis Audi of Marietta. I can honestly say that this is the first time I've made a major purchase and didn't feel one ounce of buyer's remorse afterwards. I would also like to express my pleasure in dealing with and give added gratitude to Ms. Erikka Tiffani. She was extremely helpful throughout the entire process and was a glowing example of why her team is as competent and proficient as it is. I would highly recommend this dealership if you're in the market for an Audi and I plan on making future purchases from there as well.

Dperry

Jan 30, 2015

Ahamed provided exemplary customer service during a recent purchase. To be honest I've not seen the calibre of care, concern and compassion displayed by Agamad and his colleague Erikka. Because of the wonderful experience I enjoyed at Jim Ellis Audi I am willing to tell anyone about the dealership and the quality product Audi represents. Simply Oitstanding!!David Perry

Gabby2013

Jan 16, 2015

Ed was extremely nice & helpful! My mom & I were searching for a car. She was very specific on what she wanted, he was able to find exactly what she was looking for & more! Also was able to help us in very timly manner. I highly recommend Ed if you need help or go to look for a car!

Litt

Jan 10, 2015

The work was done for my wife, Cindy Glover. She advises me that Ron was fabulous and she was very pleased with the service. She said that the experience could not have been easier.

Lynnette P.

Jan 5, 2015

I just bought a 2015 Audi A6 and had a wonderful experience with my sales person Tawana. If you want to buy an Audi, trust me you will not be disappointed if you seek Tawana. She took excellent care of me. She found the Audi I was looking for, provided me various options to bring the car to my price range, gave me tutorials on how to work the technology and provided me with excellent customer experience. Rose (the sales manager) made sure to give me an excellent deal that I can afford. She was excellent and is another excellent asset to Marietta Audi. These women know how to make sure a customer does not leave without a car and only leaves with a huge smile on their face while walking to their new car. Tony deals with the finance part and contract, and he was wonderful! He explained everything in basic terminology and was very patient and accommodating. Tawana, Rose and Tony are EXCELLENT and due to them I purchased my vehicle with Marietta Audi instead of the other locations. All the staff at this location are very friendly and nice. It feels like an Audi Family in there.

jbeaver1957

Nov 24, 2014

Dustin Colburn is the most knowledgeable car salesman I have ever met. From ordering to receiving my vehicle, EVERYTHING was perfect. He knows his Audi's !!

karri parks

Nov 22, 2014

I have been shopping around Atlanta for the perfect S5 for weeks. Ahamed has been extremely attentive during the process without being pushy. We closed the deal last week and I couldn't be happier with my purchase. I would definitely recommend Jim Ellis Marietta and Ahamed based on my experience.

Chuggie

Nov 13, 2014

Worked with Dustin Colburn to purchase an Audi CPO from out of state. The whole transaction went perfectly. Dustin even picked me up from the Atlanta airport and arrived at dealership to complete paperwork after dealership hours. Dustin followed up consistently after my purchase and even sent me the missing cargo cover weeks later after discovering it was missing. I highly recommend Dustin and this dealership.

schmic9

Nov 13, 2014

I bought my first Audi here a week ago and had a great experience. There was no pushiness and Tawana made me feel comfortable being in the dealership. She also took the time to try to exact car I was looking for. Both her and Tony did a great job explaining the ins and outs of the car and even stayed late to help us wrap up with the whole process. I would definately recommend this dealership to anyone looking for a vehicle.

Gaskins

Oct 6, 2014

I was referred by a friend to call Kevin Fenner; Kevin and I made the deal over the phone. Kevin did a good job explaining the particular of the Q5. Once I arrived Kevin met me and turn me over to Amos Jones. I found Amos to be very professional, pleasant and patience. Amos was very easy to work with and did a good job articulating the amenity. Amos is a good man, who makes good on his word. I am thankful I was referred to Jim Ellis of Marietta, and gratefully elated that I met Kevin and Amos.

KharyLewis

Oct 2, 2014

Have purchased two cars from this dealership and also impressed with the service department as well. From sales knowledge to financing this dealership really knows how to treat customers.

t.gates29

Sep 29, 2014

We found Adam to be very professional, pleasant and forthright in his interactions with us. He was very easy to work with and did a good job of articulating the realities of the market in terms of price and availability of the Q5. His professionalism was tested during one of our interactions where I was perhaps less than civil (I apologized) toward him. Yet, he stayed focus, maintained a professional demeanor and we were able to work thru the issue. The Quality of work rating isn't a reflection of Adam, rather, it reflect my expereience with your detail shop. I thought their work was just "average". The obvious items (tires, body, windows etc.) were done well however, the proof is really in the details: the seams in the the seats, console, doors edges and carpet needed work. To Adam's credit he had the car datailed a second time for which we were appreciative.

chrisstallings1

Sep 23, 2014

As a lifelong car guy, I have tried to steer clear of dealerships. I was referred by a friend to work with Adam and I could not have expected better! Adam is an honest man who makes good on his word. The transparency and follow-through that Adam exhibits sets a standard that others in his industry should aspire to. I am thankful I met him and am enjoying my new ride. Cheers!

BethV.

Sep 22, 2014

The experience buying my new car was awesome thanks to the professionalism and thorough knowledge of Ahamed Eboo. He spent hours ensuring that I was making an informed decision. His follow through was great and I am very pleased with my new car. I highly recommend Ahamed to anyone looking to buy an Audi.

Squittner

Sep 21, 2014

Made deal with Erikka via email. Great price. After we settled on price, Erikka then had me deal with Ahamed who was very helpful and great communicating with me as I couldn't fly to Atlanta until the following weekend. Driver was waiting for me at airport. Got to the dealer and was on the road back home in about an hour. Had a blast on the 10 hour drive back home to MD.

rjebsen

Sep 12, 2014

I was a little skeptical buying a care from outside of my home area (Nashville), but Dustin and the team at Jim Ellis made it a painless and frankly enjoyable experience.

A6er

Sep 10, 2014

This was by far our best experience buying a car. Dustin was extremely helpful and knowledgeable during the purchase of our CPO Audi. While we did have an initial issue that needed to be handled by service, it was all done quickly and with wonderful service from Matt.

julesofmatalanta

Sep 7, 2014

i get treated like royalty and i will send all my friends and family to the same dealer ship and to ask for mr kevin fenner

newtoaudi

Aug 4, 2014

I was very pleased with the dealership...Dustin Colburn was very helpful and friendly, and I couldn't be more happy with my purchase of a CPO Audi.

Atlanta Buyer

Jul 20, 2014

Called the dealership and got an appointment to check out 2 different AUDI Q5s and gave them the stock numbers to make sure they still have them available. I was assured that they are in stock. Took an appointment for an hour later and drove down to the dealership to find out that they were already sold. As other have mentioned in the previous reviews, stay away, unless you want to buy a new car. These guys use tactics with low price and cars they don't even have, to get you into the door.

BLB

Jul 19, 2014

I am beyond impressed. Though I was not buying an Audi (I was buying an older Honda), I was still treated with the upmost respect and received fantastic customer service. Nathan Butler was my specialist and surpassed my expectations. He was professional, kind, and treated me as if I were purchasing a high end vehicle. It was his day off but he stuck with me from the beginning to end. When I made it home, my husband was grinning ear to ear. It was worth dealing with an hour plus drive and rush hour traffic. I highly recommend Jim Ellis Audi Marietta and Nathan Butler.

ajescale

Jul 18, 2014

This is the best sales and service team ever. They will make sure you get the best price, best financing and best service on your Audi.

Collinreiff

Jul 17, 2014

Ahamed Eboo switched me from being a Mercedes Benz customer to an Audi customer. He was incredibly professional to work with in every way and I would love to buy another car from him in the future. At the current time I could not be happier with the car he sold me and the service I received from him at Jim Ellis.Collin Reiff MD

chrisgccummins

Jul 10, 2014

Great customer service from my sales representative Amos Jones who did an excellent job to make my car decision a fast and friendly experience - great details on both the A6 and A7 models and worked with me to find the right deal to get me into a fantastic A7 car that has been excellent. Amos as informative, friendly, worked around my schedule, and ensured my experience was 5-Stars the entire time. I truly appreciate all the work of Amos and the entire Jim Ellis family - thank you.

xcjoe22

Jul 9, 2014

Had an exceptional experience working with Adam. He was knowledgeable, quick to respond, easy to work with, and made my buying experience very enjoyable. Highly recommend Jim Ellis Audi Marietta and Adam!

dukec

Jul 1, 2014

I recently purchased a Q7 from Nat Butler and like the previous 3 times the experience was great. I didn't feel pressured to buy something I didn't want and he was patient with me as I am very picky. Super Classy!!!!!! I will be back for car number 5, but I'm going to enjoy the Q7 and A8L in the meantime.

Dan Rainey

Jun 29, 2014

Adam was great to work with. Found me a car quickly and delivered it early. Great check out. Way to go Adam. Fast is good.

joannechoe

Jun 18, 2014

Dustin Colburn definitely made my very first Audi purchase an extremely enjoyable experience. Dustin is very delightful to work with and I highly recommend him. I love my Audi A5 and look forward to driving this fine machine for years to come. Thank you Dustin, and thank you Jim Ellis Audi of Marietta!

sernst1971

Jun 17, 2014

My experience started back in March when I finally pulled the trigger on a new S7, it being completely custom meant i needed to order it from the factory. Sasha Landy was my Sales Expert and we went through every aspect and option of the car. He didn't try to talk me into something on the lot when he knew I was very particular about what i wanted and also removed an option or two that we agreed was unnecessary. There was a concern that my sons car seat wouldn't fit properly and my busy schedule wouldn't allow for a timely visit so Sasha sent an S7 to my home to ensure a safe fit of the seat. Sasha worked an incredible deal for me to the extent I didn't even feel the need to haggle the price. When the car was delivered Sasha had spent the morning making the majority of the settings for me in the car and then spent another hour going over the various settings and further personalization.The level of expertise and commit that Sasha and the Jim Ellis Audi team bring to the sales experience is nothing short of a benchmark for all other dealerships to strive for. Thank you for changing the old perception of the car buying experience to one that is fun, new, and enjoyable. Also Audi finance beat the best rate I could find by almost .25%.A very satisfied customer, Scott E.

Alstonlr

Jun 4, 2014

Rose made my experience very smooth and was very thorough from start to end. I felt very comfortable with my purchase and am very happy about my decision to go with Audi !

SLichtblau

Jun 3, 2014

Shaun was a fantastic person to work with on my new purchase. During my test drive he went out of his way showing me virtually every feature available on the test car permitting me to make my own decisions of which features were valuable to me. This took a substantial amount of time, but was well worth the investment to fully understand the options available. We then identified the vehicles available for sale to determine if any were similar to my desires. Then as there weren't any available, Shaun had one tailored to my needs built and took me thru the entire process so that we would have similar expectations thru the process. The vehicle is exactly what I was expecting.

rrooks

May 30, 2014

What a great experience... Nathan Butler was awesome and very professional throuhout this deal..... He made a normally stressful situation very calm. He was open and honest with me about everything from the very beginning. And I greatly appreciate that. I have bought several new cars (and used ones) in my time and I have never had an experience that went so smoothly. Everyone there was so freindly and inviting. The best customer service that I have seen..... .... I will definitely come back to this dealership for my next car and I live 300 miles away !!!.

MG2333232

May 29, 2014

This is the 4th Audi I have purchased from Jim Ellis Marietta. I challenged Tawana to see if they could get the entire thing done in less than 3 hours and while they weren't able to make that unrealistic goal happen, they still got me out of there in 3.5 hours. I remain a loyal customer!

ddblum

May 13, 2014

I've probably bought 20 cars in my life and would never say it had been a good experience. This time was different. Atiq was the consummate professional, totally informed about every detail of the Q5 I bought, found exactly the car I wanted and never, ever exerted even the slightest bit of pressure that, in my past experience, even if not overt, had always had at least a subtle presence. I was also considering the BMW X3 and researched and drove it as well before coming to the conclusion that the Q5 was a better choice. I was impressed that Atiq never had anything negative to say about the BMW which I considered to be a sign that I was working with a true professional. We are a two Audi family now and I can't see myself going anywhere else for the next one when the time comes.

Harish1978

May 12, 2014

I have come to depend on Atiq and Kevin to find the right car for me. It's always a great buying experience and a great Sales Team. Can't see buying my Audis from any other dealer. Great team!

Mariaresuta

May 11, 2014

Recently purchased an Audi from Dustin at Jim Ellis. It was a wonderful experience all around and we are thrilled with the car. Dustin was a pleasure to work with and I would highly recommend both him and the dealership.

sgroddy

May 8, 2014

Came in just looking but Adam did such a great job of listening and finding out what was important to me. By the end of it, I drive away in an Audi S4. Enjoyed dealing with everyone I came in contact with.

Mcbees

May 6, 2014

We recently moved to the Atlanta area from Ohio and were looking to make a new Audi purchase. We worked with Shaun Camay and had a wonderful experience. He was delightful to work with and I was able to walk out with the exact car I wanted. He also introduced me to the service department and made me feel very welcomed as a new customer. So far I have been impressed with Jim Ellis Audi and highly recommend Shaun Camay.

twmack

May 6, 2014

When you first consider buying a car it becomes overwhelming all at once. I had been looking to purchase a Chevy from another dealer that gave me the run around. I was referred to the Jim Ellis Brand by a friend so I looked into it. Low and behold not only did I find a better car I found great service. I reached out to the finance company as I wanted to make sure that was final before I took the drive. As I was speaking with Tony I realized that he had financed my very 1st vehicle over 12 years ago and I remembered how comfortable that deal was. I later spoke with Tawana who was absolutely amazing. Once I test drove the car I was absolutely in love and both Tawana and Tony made my car buying experience easy. I appreciate everything they did for me.

bmw1947

Apr 29, 2014

It was a pleasure in working with Mr. Jones to come up with a great deal. He was very sociable and patience with me. He made be feel welcome, and was glad to do business with him. This is my first Audi and Mr. Jones convince me why I should have one.

ajescale

Apr 26, 2014

The service department is as good it gets. From promptness on receiving the car to accommodating your appointment to your needs is an all around great experience. Car was also done and complete by the time specified at drop off. I recomend this service department 100%.

edgronka

Apr 24, 2014

One of the main reasons I purchased an Audi was because of Tawana. She communicated with me mostly by e-mail in a timely and efficient manner. For me, this is important and is exemplary of customer service because it reflects the dealership as a whole. I was also seriously considering a BMW and a Tesla but neither matched the level of customer service. You can't beat the car either. Audi is ready to take on the challengers and my experience makes me want to continue to use this brand.

The_Midtowner

Apr 15, 2014

After 13 years of faithful service, it was time to hang up the keys to my 2001 Audi TT. I honestly thought those keys would need to be pried out of my cold, dead hands - I loved that car. But with only one Midtown parking spot and the need for more trunk space to support my equestrian habit, it was time for a change. Kevin Fayerweather, who has serviced my TT since 2003, recommended I speak with Shaun Camay to help determine whether I should keep the TT or make a change, and I'm so glad he did. Shaun is not your typical car salesperson, but then again, none of the Jim Ellis Audi- Marietta staff are typical. Every one of them exudes a passion for the brand that I've never seen at another dealership or by another manufacturer. Shaun told me his goal was for me to leave happy and to not be in any way upset about my decision - a tough challenge since my TT was practically a family member. What did I absolutely love about Shaun? He was absolutely delightful. He was attentive. He pays attention. To details. He could tell you the name of my horse if you asked him. Even though a few weeks have passed since I made my purchase. Shaun is to-the-point. He was extremely patient and not pushy. He let me formulate my own opinion of each vehicle I tried and never tried to push me in one direction or another. I was EXTREMELY impressed with his knowledge and demo of the new A3, and while I didn't end up choosing that car, I can tell that Jim Ellis invests in their sales team and truly empowers their staff to be Audi brand ambassadors. I wish all the sales reps at our company could be so informed, excited and passionate about our products as Shaun is about Audi. Shaun is an absolutely lovely person and I highly recommend him. He made the car buying process fun! There was no stress, no intimidation. Just discovery, excitement, and an overall fantastic time. I ended up choosing an absolutely lovely A5 Cabrio and couldn't be more thrilled. And as much as I hate to admit it (since I kept the TT for so long), I actually love it more than the TT and am overall thrilled with everything! I've serviced with Jim Ellis for over 10 years but this was my first purchase from them. I highly recommend Jim Ellis- Marietta for purchasing and servicing needs, or even just to stop by and say "hi." They are honestly happy to see you when you walk in and I always feel like I'm among family/friends when I'm there. This dealership personifies "the Audi Experience." If you've not yet experienced it, you should. And if you're there to make a purchase, definitely make an appointment with Shaun. You'll be glad you did.

cdubb32390

Apr 10, 2014

When I first walked into the dealership, I was worried that I wouldn't be taken seriously. Here I was all of 24 looking to purchase my first car: a brand new Audi A4. I sat down with Dustin, and we talked about my options and how I wasn't as crazy as I had believed I was for wanting a car of such caliber. With both Dustin and Tony's help, I was able to walk out of there as the proud owner of an Audi A4 quattro! I appreciate the work they put in to make my first car quite possibly my best car!

Domes

Apr 10, 2014

Bought my Audi R 8 from Dustin Colburn. I have bought many German sports cars in my 60 years of life. There are very few salesmen that I trust. Dustin is one of few that I do trust He made the buying experience fun. A excellent communicator and did everything that I required. He was attentative in every way A great person and all I can say if you need a salesmen pick him and your buying experience with be one of the best. Dr Perri

2mystique

Apr 9, 2014

I was in an accident and totaled my Audi TT and could not get over it so I was in the market for another TT! I went online and saw what I knew was my new TT! I called and made an appointment to test drive it and was met and greeted by Dustin Colburn. Dustin was very friendly,personable and professional and I was so comfortable talking to him and on our test drive he made me laugh like an old friend. I didn't get the impression that he wanted to just sell me the car, I felt he really cared about my concerns and everything I addressed about the car he took care of it and there was never any pressure! I felt I could trust his word and he even followed up with me after our purchase to make sure everything was OK and asked if there was anything else he could do!! I was truly blown away with the ease of the entire process and Dustin kept me informed of what was going on the whole time. I would recommend Dustin to my friends and anyone looking to buy a car from Jim Ellis Audi. They are fantastic! It is obvious they have a TEAM to take care of their customers and it's seamless! In the meantime, I'm loving my new TT! Kudos to Dustin and the whole Jim Ellis Team.

DerykWeber

Apr 8, 2014

Hello,I purchased a 2011 Toyota Highlander Limited and Dustin Colburn was my specialist. I was greeted right away and received professional courteous service. Dustin was very polite and the complete opposite of the car salesman stereo type. The entire staff made the car buying process simple with no tricks or gimmicks and I would suggest calling Dustin if you are in the market for a new Audi or one of their used vehicles. Thank you Dustin and the rest of the Jim Ellis team!!

Jbmorton21

Apr 7, 2014

I saw my car online and although 3 hours away, Dustin made this car buying experience easy and hassle-free. He knows his product and I felt comfortable throughout the entire process. He took the time to explain the features of the car and demonstrated how to do them. I definitely recommend doing business here at Jim Ellis and especially with Dustin Colburn. You won't regret it...

ehackstall

Apr 7, 2014

BEST CAR BUYING EXPERIENCE EVER!! The staff was great, Ahamed was as excited for me as I was for my purchase. He was friendly, prompt, and eager to find the exact vehicle that I wanted. The staff was VERY knowledgeable of the cars, features and facts on the vehicle. I never doubted I was making the right decision and I felt like the entire experience was personalized just for me!

Quadirrs

Apr 5, 2014

Sasha was extremely helpful and we enjoyed working with him. He spent time with us without pushing or rushing us and explained things well. We would definitely recommend him to our friends. He made the car buying experience painless.

markikechi1

Mar 17, 2014

Have been dealing with Jim Ellis Audi of Marietta for over 13 years and before that with the combined VW/Audi dealership since 1994! We've purchased or leased 5 cars from the dealership and have primarily dealt with Amos Jones and Ahamed Eboo over this time period. Consistently, their service is exemplary! They provide a non-pressured informative experience and great support, which is always offered throughout the process. The latest vehicle we purchased was from Ahamed Eboo and I must confess that the relationship we have built with him over the years is one of the most compelling reasons for our continued return to the dealership. His knowledge of the Audi brand is reassuring and his attention to one's requirements simplifies and speeds up the process. Additionally, the churn rate amongst the team members is almost non-exsistant which enhances the customer experience, as one is always reasonably confident that they will encounter a familiar and friendly face whenever they return. The 5 cars, 3 new and 2 certified pre-owned, we have acquired over the years have always been of exceptional quality and our experience with the pre-owned vehicles have not differed even in the slightest regard from our experiences with the new vehicles!

SMSkelton

Mar 10, 2014

This is my second lease with Audi, and both times I worked with Amos Jones. Amos is awesome. He is a major reason why I chose to come back to Audi for the second time. While everyone I've dealt with has been helpful, professional, and personable, Amos' expertise and ability to make me feel like I am his number one customer is invaluable to me. I trust him completely. He is great, and I am grateful to him for providing me such thorough and consistent customer service. I look forward to working again with him in 40 months!

mbhakta

Mar 10, 2014

Great dealship with a team that will provide you the best deal possible. I worked with Nathan and he took his time to explaining all of the features in the A6.

mdatl

Mar 2, 2014

Very good and easy to work with. They were willing to check all the Audi inventory to get the one that I wanted. The test drives were great.

lmv1973

Mar 1, 2014

First class service from beginning to end. I was contacted by Ruth after submitting an inquiry online. Ruth referred me to Dustin after I came in to the dealership. Dustin's customer service and professionalism are impeccable. He went above and beyond. In the future I will be purchasing from Ellis as well as sending friends and family who are in the market for a new vehicle to them.-Lisa Velazquez

ReedFam626

Mar 1, 2014

Outstanding service, from first phone call to final purchase. World Class service. The staff were very knowledgeable, exceptional at their jobs and extremely friendly. I would recommend this dealership to any and everyone and I have ever since I purchased my wonderful 2014 Audi A6.

rjp6h51

Feb 28, 2014

Greet all-around dealership. Start to finish purchase done with class and professionalism. Far above all of out other luxury car buying experiences. Courteous; knowledgeable, professional, and far exceeded expectations. Nice to be at a dealership with great cars matched with a great customer experience ThanksRon

lesmelody

Feb 27, 2014

Sasha Landy was my salesman and was an absolute joy to work with. His knowledge of the car, his ability to answer my questions without hesitation and his ability to make me feel at ease was an important part of my buying experience. As soon as I took the test drive I fell in love with the Audi A5. It's smooth handling and the way it hugs the road was pure joy. I enjoyed working with Sasha during the negotiation process, taking ownership of my car and many days following the purchase as new questions have arisen. I would recommend Sasha and the Jim Ellis Audi family to everyone I know.

pdunning

Feb 27, 2014

Ahamed Eboo was extremely professional and very helpful. He goes out of way to help, never pressured me, but always strived to get me a fair deal and make sure I received complete service.

Dianabryant36

Feb 27, 2014

The best car buying experience by far. We have been in other luxury car dealerships in Atlanta with fair customer service, but Audi in Marietta was exceptional. Fair, friendly, eficient, honest, great. Tks!

jhwatson

Feb 26, 2014

I have used Jim Ellis service for several years, and Kevin has been my primary interface. Kevin takes a personal interest in my issues and my convenience, as well. It is people like Kevin who set Jim Ellis apart from the others. I just bought a certified A7, and I went straight to Kevin when I had a slight service issue. As usual, he personified what I view as the Audi experience. My issue was a slight malfunction of the MMI, and Kevin initially put me in direct contact with the MMI specialist to diagnose the issue and then scheduled my service appointment promptly to rectify it. I drove Mercedes for 24 years, and have experienced a lot of "high end" service, but I am now a committed Audi fan, having had five. I always recommend Audi and Kevin to any friend who is considering Jim Ellis.

irastock

Jan 16, 2014

I had an excellent experience at Jim Ellis Audi of Marietta. I was warmly greeted and every one I spoke genuinely appreciated my time and my business. They were never "pushy" and talked to me about all my different options on purchasing a car on the lot or ordering one to my exact specifications. If you are considering purchasing an Audi, I would definitely recommend you visit Jim Ellis Audi of Marietta. My salesperson, Chase Brown, and the General Sales Manager, Kevin Fenner, are exceptionally nice and made me feel comfortable throughout the whole process.

markikechi1

Jan 16, 2014

Service staff is very stable and this longevity allows one to build relationships with the staff and allows them to be familiar with your vehicle. The quality of the work is unquestionable and their is a confidence in their knowledge of Audis. You get the sense that you are getting the best Audi service possible at all times. Cleanliness of the facility is second to none and the communication and updates from the staff are clear, uncomplicated and informative. Would easily recommend this service department to others. They are not the cheapest, but you certainly don't feel cheated by paying more for the superior service!

wkh0001

Jan 15, 2014

I have never had such a professional and enjoyable car-buying experience. I have purchased many cars over the years, and this was, by far, the best experience I have had. Ahamed was extremely knowledgeable, and everyone on the Jim Ellis staff was positive, professional, and supportive. Trust me, I would rate most of my car-buying experiences as unpleasant, because I often felt the focus was more on making the sale than on educating the consumer. In this situation, I never felt pressured. Instead, I gained extensive knowledge of the different cars and was allowed to test each one. Even the financial process (I wish I could remember his name; he was great) was stress free, professional, quick, and supportive. Many thanks to Ahamed Eboo and the entire team. We will be back. And, by the way, I LOVE my A6!

Ecchonko

Jan 15, 2014

I had an excellent experience at Jim Ellis Audi Marietta. Nathan and Kevin did an excellent job making me feel comfortable and educated during the buying experience. I will be back!

Never again!

Jan 6, 2014

Was given a verbal price from a salesman. When we requested the quote in writing, it showed up from a manager and was $1300 more. When we countered, she took 24 hours to respond, which was at close of business on a Friday. Sent a few emails back and forth and agreed upon a deal at 10 pm on Friday night, which was too late to put a deposit down. Started a 4 hour drive to pick up the car the next morning and receive a phone call when halfway there that the car was sold to someone else the night before. Waited 2 hours after opening that morning before they bothered to call.plus it was a random salesperson I had never spoken to before and not the manager who had actually sold me the car. Highly unprofessional!

segilbert

Jan 3, 2014

My car required extensive, unexpected repairs. Tim Brooks provided excellent customer service from initial diagnostic to final repair of vehicle. He determined and explained the problem, offered options for repair and pricing, maintained a schedule for completion of work, and made sure I was taken care of while waiting for the work to be done. I've yet to meet a service adviser as courteous and professional. The quality of work, friendliness, overall experience and price were all well above my expectations. I fully recommend this dealership.

Marcus D

Nov 15, 2013

Jim Ellis was great to work with! Atiq and Erikka were awesome, very professional, and I would definitely buy from them again. I highly recommend them.

lackey101

Sep 20, 2013

I live about a hour and a half away from any of the closest Audi Dealerships. I Chose Jim Ellis Audi because I was on heading out on a business trip and Jim Ellis was on the way. I informed Mr. Barbine that I was in the beginning of an 8 hour drive. I said I would appreciate faster service over the usual perks that come with service at a dealership. Mr. Barbine managed to still take care of me with the same great service in half of the time. He also gave me recommendations from the Mechanics for further service related issues. He got me on my way in half the time I was quoted from another dealership. I'm thankful I stopped by Jim Ellis Audi and would like to make known the great service of Mr. Arthur Barbine at Jim Ellis Audi.

mille472

Sep 9, 2013

I had an excellent experience with the Jim Ellis of Marietta team. I was purchasing a vehicle from out of state and all aspects of the transaction went very smoothly. I was initially quite anxious about making a transaction from across the country but I was able to acquire the vehicle that I wanted and was very comfortable with the process.

Tim Golden

Aug 30, 2013

They did what they said they would do even after I drove 6 hours to get there. Excellent place to buy.

kelly1645

Aug 5, 2013

Our experience was very good. Aaron, although new, was very knowledgeable and helpful. Our overall buying experience was positive. The finance department was a bit slow but it was a busy day.

KMKOLE

Aug 4, 2013

I visited the Audi dealership in July while on the hunt for a new car. I was looking at the Audi Q7, Lexus GX460 and the Volvo XC90. I ended up purchasing the Volvo (cargo space and price were the winning factors) but of all three sales people I dealt with, Aaron was by FAR the best. His knowledge about the Q7 was extraordinary and he represented the Audi brand heads and tales above the other sales people we met (including the one we ended up buying from). For a young man who is new to the business, I felt very comfortable and confident that had I purchased the car from Audi, Aaron would have handled the transaction brilliantly.

Abik

Jul 17, 2013

I took my 2005 audi A4 to this dealership for the transmission to be serviced because it had a recall on the CVT transmission. So far, the least said the better. First they told me I have to get service records when I furnished them with the records, they said it wasn't AUTHENTIC because it was from CARFAX, after arguing it out, he told me I took the car somewhere else before bringing it to them so they will not fix it until I contact the settlement administrator. It has so far taken me two weeks to get hold of a supervisor, only for her to tell me they are investigating the issue with the dealership. Guys I am talking about 20 mins hold calls on the average here. My car has only 88000 miles on it and under 10yrs. Qualifies for the transmission to be fully replaced under the class action and this is what I have to go through just to talk to a supervisor. I have driven a Volkswagen all my life and I have loved just decided to upgrade to Audi and it has been my most painful experience ever. My car is over 3weeks at the dealership, and so far nothing has been done. Still investigating.............

PaulFree2

Jul 1, 2013

The complete Sales Team of Erikka Tiffani, Atiq Choudhry and pre-owned Sales Manager did an excellent job with the price, friendliness and approach to potentially winning my business especially Erikka. They didn't pressure me at all and were willing to wait and provide me with quick answers/documentation to my questions. There approach and practice should be the standard in the automotive sales/service industry. I would recommend to anymore interested in buying a vehicle from Jim Ellis Audi of Marietta to work with these individuals. By the way, I didn't work with anyone else at this dealership but them. My guess is with a team like them, I would believe the rest of the team members at this dealership should perform equally.At the final minute, I had to purchase a different type of vehicle altogether for family reasons and Jim Ellis Audi different offer this vehicle or I would have definitely purchased it there.Great job Sales Team, keep up the good work.

hdtvguy

Jun 22, 2013

First I am a procrastinator. I went to several dealers in town and when I went to Jim Ellis Atiq worked with me. I was still debating color and options, but Atiq was great. He introduced me to Erikka and we discussed possibly ordering a car. I was then introduced to the person that does the ordering. The entire time a very friendly and professional experience. I have dealt with all 4 Audi dealers in Atlanta as well as various other luxury car dealers and I must say this, these guys are by far one of the best I have dealt with in the 33 years and 20+ cars I have purchased. I unfortunately did not order a car from them, but that was for other reasons. In the end any time I am in the market for any Audi, Atiq and Erikka are the best people to do a deal with and I will be sure to work with them when I am in the market for an Audi. You can not go wrong dealing with these folks. Even though I did not purchase at this time they wished me well and encouraged me to come back to them at any time. I regret every minute that I did not purchase and Audi from them. You will not be treated better by any other Audi dealer in Atlanta.

kira1

May 7, 2013

I had a pleasant experience with my salesman, Aaron. I truly would not have purchased an Audi if it wasn't for Aaron's non aggressive style and patience. His attention to follow up with me even after the purchase with gratefully noted. Although I had a few issues with Rose and how she handled the paperwork, I would not use that to prohibit my return to this dealership in the future. All of the other staff were helpful and have gone above and beyond to rectify the situation with Rose.

daley84

Apr 22, 2013

Everyone was friendly! Adam was very knowledgeable and was able to answer my questions. Adam went above and beyond to ensure I was satisfied. I would recommend this dealership to anyone and I would recommend Adam to any potential customer. Their customer service extends after I've purchased my vehicle. I can call anytime and they are always willing to help.

Nikeisha

Apr 13, 2013

Kevin Fenner has assisted me with both of my purchases since I joined the Audi family years ago. I have referred colleagues as well as close friends directly to him as I know they're in good care. Everyone leaves more pleased than ever. Kevin is one of a kind and very responsive to my needs. I could reflect over the years and go on and on but to sum if up, Kevin does a impeccable job & is irreplaceable!Nikeisha Whatley

msaudi

Apr 12, 2013

I want to express my appreciation for a great customer service experience at Jim Ellis Audi Marietta. Both Kevin Fenner and Nathan extended great service while purchasing my A4. I have purchased two A4 models in the past and received the same experience. Kevin Fenner's patience and enthusiasm definitely put me at ease. Nathan also assisted in making the process smooth because of professionalism and assistance in choosing the correct vehicle. As always, I truly appreciate the great experience and being associated with professional BrandSpecialists and Managers.

Eagle7

Apr 12, 2013

After searching for a new vehicle, I found a beautiful A6 at Jim Ellis Audi. Mr. Kevin Fenner and Mr. Aaron Mayers made the purchasing process delightful. They were both extremely knowledgeable, kind, and provided exceptional customer service. If you are looking for an Audi, I recommend Jim Ellis Audi of Marietta. Ask for Aaron and get ready to enjoy your new Audi!

suggsda

Apr 1, 2013

I purchased my Audi A4 last year from this dealership and had a great experience dealing with the Jim Ellis sales and service staff. From the General Sales Manager Kevin down to the Sales Associate at the time Rose, the group at the Jim Ellis Audi store really went out of their way to make sure that we were satisfied customers. They have always been available if we had any questions or concerns with our vehicle and did a great job of making a deal work. I have since been taking my vehicle in for service at this dealership and have also had a great experience in the service department working with Matt Price. He is a great service advisor who is very knowledgeable and does a good job of getting me in quickly and making sure my vehicle is available on time. Something nice that he does is use text messages to provide updates on my vehicle so that I am aware of the service status. Matt comes across as a very cool and honest guy and I have not ever felt like he is over selling me on a service that I didn't need or that was not necessary on my vehicle which based on past experiences seems to be rare in this industry.I appreciate the customer service and excellent staff at this dealership. It speaks well for the dealership as a whole and I will be continuing the service of my vehicle with Jim Ellis Marietta. They will also be my 1st stop when it's time to find my next vehicle.

Jagscaldwell

Mar 23, 2013

"As always, Kevin Fenner and Ahamed Eboo are nothing but exceptional!! They are professional, experienced, polite, kind and very helpful! They are always quick to respond to any questions. -- Joelle Caldwell"

jessicaclairramsey

Mar 19, 2013

Wow-where to begin... As cheesy as it sounds, I would say the day I drove my 2012 Audi A3 off the Jim Ellis Audi of Marietta lot was one of the best days of my life. Within minutes of pulling up to the dealership, I already felt like an esteemed, priceless customer and meeting some of the most professional and friendly people I have ever known. Kevin Fenner, Erikka Tiffani, and Sasha Landy instantly became like family to me. As they explained and reviewed every ornate detail of my new "baby", they celebrated my excitement with matched enthusiasm. Their knowledge of the brand, as well as my particular model, was absolutely outstanding. Their level of class exceeded every expectation one has of a traditional car dealership. Their sincerity and kindness transformed the experience from one of a consumer to one of an Audi family member. Ever since that day, I have stayed in close contact with Kevin, Erikka and Sasha and cannot imagine this experience without them. They truly put a smile on my face as well as on the plethora of other eager customers within the facility. Every day when I hop into my A3, that smile lights back across my face. I genuinely cannot thank them enough.

teague

Mar 13, 2013

Had a recurring engine light issue, so I took it in for service. Based on previous service experience, I asked for Kevin Fayerweather by name.Kevin is always super-helpful. He has a way of making me feel like he's giving me preferential treatment -- even though I logically assume that's just him being good at his job!

videsidood

Mar 3, 2013

seamless for my european delivery purchase. thoroughly professional and courteous staff. post-sales service is excellent as well. best car-buying experience ever.

Walter Beltran

Feb 28, 2013

Great buying experience. George is a top notch employee that made sure i was taken care of. He spent time going over the MMI of the car and i really appreciated it. Love the 2010 audi s5!

lfinderup

Feb 1, 2013

My most recent service experience at Jim Ellis Audi of Marietta was excellent. Kevin Feyerweather was on top of things as always, I was introduced to the new service manager and had a pleasant chat with him when I dropped my car off. The loaner car was superb (loaded A6). My car was ready earlier than stated and was all cleaned up. I have been a loyal customer at the Marietta store for over 10 years, purchased 5 Audis so far, and I dont intend to change a thing. Thanks for making me feel like I matter. Lars

ssstoney

Jan 31, 2013

"I normally deal with Kevin Fayweather, however since he was not available at the time I worked with Arthur. He has a wonderful disposition and made my repair service effortless. He was willing to go above and beyond to ensure that my service was completed to my satisfaction. I will say that he gave me an almost on point estimate of the length of time I had left before the repair would be needed (I had front brakes replaced). He informed me that they were needed at a scheduled service appointment and said how much time was left before the indicator would come on. Like clockwork it was right on time! Thanks Arthur!-- Sabrina Toney"

ModelLyNnette

Jan 31, 2013

"Kevin has been my service adviser since I purchased my Audi and has been STELLAR ever since! It is always a pleasure to work with Kevin and his professionalism is second to none! I will always come back! Lynnette"

terrytaka

Jan 28, 2013

I booked for my vehicle scheduled maintenance. This dealer can be made for appointment by web site. This web site has my vehicle maintenance histories, milage log like a medical record.Booking is easy and I don't have any borng time to wait.Also, they prepare loan car during my vehicle service alwas. This loan car is utilized brabd new car as same as my car. No stress to drive and no warry.I like this dealer always with anything happen to my vehicle.

bhymel

Oct 6, 2012

This was the best car buying experience that my wife and I ever had even though we live 8.5 hours away. They were kind enough to bring me to (after I drove my trade-in up to them) and pick us up from the airport when we arrived on the day to get our new car. Ahamed was fantastic from the first day I spoke with him until and after delivery of our 2013 A7. He took care of getting our windows tinted as well as other things that we wanted to have done on the car before we took delivery of it without giving me any problems at all. Additionally my wife and I have never experienced a car delivery like the one Ahamed provided as he was very detailed in going over the features of the car and we did not feel like he wanted to hand us the keys and wave good bye so that he could run off and sell another car. Further Ahamed followed up with me later that afternoon with an email and a phone call the following day to see if we had any questions regarding the car. We have already referred Ahamed and Jim Ellis Audi to several of our friends and highly recommend that you ask for Ahamed if you in the market to purchase an Audi!!!!!!

lparks31

Sep 20, 2012

I had an amazing experience at Jim Ellis Audi of Marietta. I stopped by some of the other Audi dealerships in the area and was immediately displeased with their inventory and customer service. From the moment that I walked into Jim Ellis Audi of Marietta, I was impressed with their customer service. My dealer took the time to help me find the car that I wanted with no pressure at all. All of the employees of the dealership were pleasant to work with and I got the car that I wanted at a great price. I will definitely be going back when i'm ready for my next Audi. I recommend this dealership to anyone that wants a good deal on a beautiful Audi and wants to be treated like a VIP throughout the entire process.

Jparmar

Aug 30, 2012

Overall the experience at Jim Ellis was outstanding. They were very friendly and helpful explaining everything I needed answered. I drove from Birmingham, AL to Atlanta, GA. The drive was well worth it. Eventhough we have a local dealership, the staff, service and price was unbeatable. It was truly a great experience from the internet sales manager to sales to finance. I purchased a 2013 Audi A6. When we arrived to Atlanta the car had been detailed and had a full tank of gas ready for us to take delivery. Everything was everything that we asked for and more.

SMHarris

Jun 27, 2012

Excellent Customer Service!!! Very Refreshing Experience!!!!Working with Kevin and Sasha has by far been the best car buying experience. We are very thankful to Kevin Fenner for going above and beyond to ensure our satisfaction. Both these guys exhibited great customer service from the beginning to the end. They listened attentively, and never tried to sway us away from the vehicle that we wanted.Thank you for doing everything possible to make us two VERY SATISFIED customers!!! You exceeded our expectations and we are forever grateful to you. We will be Audi owners and repeat customers of Jim Ellis Audi - Marietta for years to come.We highly recommend this dealership to our family, friends and colleagues.The Harris'

brownshuga24

Feb 28, 2012

I love my Audi and the brand, in general. I will definitely keep Jim Ellis of Marietta in mind whenever I purchase my next Audi! Your dealership is clean and inviting. The snacks, WiFi and Apple computer access are a plus! I also love how you accomodate us with loaners (when available) while our cars are being serviced. Jim Ellis Audi of Marietta has provided me with consistent, friendly and professional customer service since the purchase of my first Audi (03 A4 Quattro) in 2006! - N. Downs

lizbouis

Feb 28, 2012

I totally trust David! I think he is the best car service person I have ever worked with. He is honest with me, and I can tell he expects the highest standards from his co-workers. He has always been helpful and accommodating. Liz Bouis

Alfjr

May 2, 2011

I took my 2004 Audi a4 because the transmission had a problem they charge me 1200 dollars and didn't fix any thing when I took the car back to them say the car have a new problem. But the car was doing the exact same thing. So they robe me and a I wont do business whit them any more.

jnitto

May 1, 2009

I had to take one of our vehicles in for scheduled service two weeks later and was, again, treated perfectly. Our service advisor (David) was extremely helpful, we received our car back quickly and they had a detailed list of what had been performed outside the normal routines. This included fixing the backup camera. This dealership sets the bar. I would highly recommend Jim Ellis Audi of Marietta to anyone.

slynice

Apr 27, 2009

I took my car in to get a brake inspection. I was well greeted by Kevin and staff. They offered me a seat and something to drink. Kevin checked on me periodically to update me on the services. After leaving as a satisfied customer, Kevin later contacted me to make sure I was okay with the service and everything was perfect with my car. Jim Ellis is a great place; I enjoy bringing my car for service. The staff, especially Kevin, are great and the service my car gets have always been perfect. If you like Quality, professional, value & satisfaction, then you need an Audi and services from Jim Ellis Marietta. They are know to me as "THE TRUTH"

Nene68

Mar 17, 2007

Although I did not purchase my car at Jim Ellis, I get my car serviced there. Getting your car serviced can be scary but the guys at Jim Ellis are so great! They are extremely knowledgable, professional and competent. I trust their judgement on my repairs and while I have searched around to other repair facilities, Jim Ellis has been the best. I once took my car to another facility for some work to be done and even though the other facility's price was less, the old adage, "you get what you pay for" rings true. When it is time for me to get a new car, I would be hard pressed to get a different brand because of the quality service that I get from Jim Ellis. I have been taking this car to them for 3 years and I am extremely happy with their service. I consistently refer any Mazda owners that I meet to Jim Ellis Mazda.

stargazerlilly

Nov 16, 2006

I had a wonderful experience throughout my whole buying experience. They were very real and down to earth people who genuinely liked their cars and thought they had a quality product. They let me take numerous test drives with various people and various cars even though I was quite undecided and took a long time to decide. They answered my numerous questions as a first time new car buyer and helped me find the perfect car for me. I got a very reasonable price that was comparable to what other people were paying across the country for my car and their customer service was outstanding every step of the way. I've taken my car to the dealership to be serviced every since, and they have always dealt with me quickly and with a friendly manner. I would highly recommend this dealership if you are in the market for a Mazda. You can't expect better service than you'll get there. I'm a woman and despite the horror stories I'd heard about women buying cars, I had no difficulties at all and even haggled my own price.

kreggin

Mar 6, 2004

Excellent internet sales experience. Top notch staff - had everything done to take my trade and sell me the RS6. I drove from Baltimore to Atlanta to make this deal and it was definitely WORTH the drive. Five stars to Tom and Jim Ellis