Used Cars for Sale at Jim Hudson Toyota in Irmo, SC

Trent

Aug 23, 2016

Mike got to my wife's car quick and called me when it was ready to pick up. Great service. I'll be back in 5k.

carwoman, LaTonya123

Aug 21, 2016

I was pleased with the timely manner in which it took to find the problem and resolve the issue. I would highly recommend Jim Hudson to friends and family.

Tom Francis

Aug 20, 2016

I had my car serviced on 08/17/16 - 15,000 mile maintenance check. As is my preference, I paid for an oil change which I do every 5,000 miles. 08/18/16 the low tire pressure indicator came on prompting a call to have the tires checked. The Service Advisor was Chip Geiger who was polite, courteous, but not very informative when it came time to leave - no explanation of what was found, why it might have happened, etc. Given that the car was serviced two days prior in which tire rotation was performed and tire pressure checked, etc., it seems odd that two days later the tire pressures were low. I realize that "stuff happens", but a low pressure light indicates a significant drop in pressure from the standard. Also, it brings up questions with respect to whether other maintenance was correctly performed. I have no evidence that those checks weren't performed, but at least one obviously wasn't and that was the tires. There has to be a large measure of trust between a dealer who takes your car into an inner sanctum far from sight and the customer who requested the service to be performed. Little minor problems like this create a less than optimal relationship going forward.It also doesn't help when the Service Advisor can't find your car after servicing.

bradley.j1994

Aug 20, 2016

They were very accommodating during my service visit. Total repair time was less than estimated. Their communications on issues with my car were straight forward and understandable.

PamelaB

Aug 18, 2016

I have had overall favorable experiences in the service department. The last 2-3 times that I took my car in at the 5k post oil change interval, I was not informed that i in fact had up to 10k miles between oil changes. Hmmm..The window sticker or service attendant in the past failed to make it clear. I suggest encouraging the staff to not change oil "too early", or add an updated oil change sticker to the window.I have discussed this with the management and hope it can change for the better. Specifically I thank the new service attendant for questioning why I wanted a synthetic oil change before it was "scheduled".

rfblackwell

Aug 18, 2016

Bob B was my service writer and he was very professional. His service staff fixed my tire, changed my oil and did a filter check. He recommended replacement next time. I stayed in the service waiting room and read my email. He asked me if I wanted him to run the car through the car wash. Of course I said yes.

Rick

Aug 15, 2016

When I arrived I was promptly greeted and my Highlander was services promptly. Everybody was professional and courteous. Will come back for any service for my Highlander!

toyota160

Aug 14, 2016

made an appointment three days in advance to get a light bulb replaced on passenger fog lamp. got to my appointment and was told there was a 2 1/2 hour wait if I was waiting for the vehicle. I said I have an appointment, same answer. told the guy to walk to the parts counter and get me the bulb and I'd change it myself in 30 seconds or less. sat in the waiting room an hour to get a bulb replaced when I had an appointment. I realize we're in the south but that was ridiculous. need to manage appointments before walk ins. have someone doing the quick fixes all day while other techs do the harder jobs.

Poopy1999

Aug 13, 2016

Iam a single mother. They were very helpful in finding a vehicle that best fit my budget. Steven Arnold was very understanding and caring. I will defiantly recommend this dealership to family and friends. Kendra Kirby

Cosmo

Aug 11, 2016

I was very please to have a service man review my problem in a timely fashion and give me the results I want to hear at no cost to me. How many times does that happen. Being a loyal customer of Jim Hudson Toyota has it's rewards.

Frank

Aug 8, 2016

What a group of professionals. Had to have our Prius towed from a garage for warranty repairs. We were immediately notified when the vehicle was received by tow truck. What a relief. An appointment had been scheduled on 8/2/16 for the next afternoon. We were kept informed every step of the repair process. I didn't have to baby sit this service dept. like most. We were notified when the repairs were completed and picked up a freshly cleaned and washed and repaired vehicle. They made the repair process so easy for us. That's the way customers should be treated. Thanks for the great service.

hannah13

Aug 8, 2016

Everyone there is so warm and welcoming. I watched all of the employees treat the guest like family. I will definitely be bringing my car back. Thank you Jim Hudson Toyota.

peg

Aug 2, 2016

My car was having recall service done. The service personnel were attentive, knowledgeable and responsive. It was a great experience! I'd visit their service department again!

reverend.terry1

Aug 2, 2016

It was time for our regular maintenance on our new Rav 4. Setting up the appointment was fast and easy. Jerry Lankford was great to work with and courteous. He made sure that the car was clean and washed when finished. We have always been very satisfied with the service we have received from Jim Hudson and will continue to purchase vehicles from them in the future. ThanksTerry and Lorie

Drdave169

Jul 31, 2016

The service department strives to complete work at reasonable costs compared to other venues. They perform a check list to make sure things are good.

PhoneDr

Jul 27, 2016

We were experiencing issues with the steering on our 2008 Avalon. The folks in the repair shop at Jim Hudson diagnosed our problem as needing a new rack & pinion. This work was done on a very timely basis, drop off Friday afternoon and pickup on Saturday afternoon. Two weeks later we began to hear a strange noise that sounded as if the power steering pump was failing, so we returned to see what the issue was this time. After a quick diagnosis it was determined that the rack & pinion was leaking again. The service advisor let us know that the issue was related to the previous work that had been done; therefore it was completely covered undedr warranty. What a pleasant surprize to see a dealership stand behind their work and replaqce the parts and labor at no additional charges. Great job Jim Hudson!! Thats why we own (2) Toyota's and have the serviced at Jim Hudson.

Toyotagirl

Jul 27, 2016

My service liaison noticed as soon as he walked over to my car, the wrong size tires were on my highlander (unfortunately put on by JH service over a year ago). He had my service and tire change done within the 90 minutes I had available and even credited part of bill since Toyota had originally made the error. It's closer for me to have my car serviced at the west Columbia dealership, but I refuse to leave JH service. Their team has taken great care of my highlander hybrid and I for over 5 years now.

Mike

Jul 26, 2016

Recently bought a 2016 Tacoma here. Truck has performed very well. This was first service. Everything was great from reception to pickup. Enclosed drop off area is handy for inclement weather. Great waiting room, coffee/cookies and snack bar. Even a movie room showing family movies. Was kept well informed as service progressed (nice to know what's going on while you're waiting), and visit was fairly short. Worked with Jason and another gentleman and all were efficient, knowledgeable and courteous. Very classy place, highly recommend. Mike

roberto6

Jul 25, 2016

I bought my 2007 Tundra Crewmax at Jim Hudson Toyota and it's been a great truck for nine years and counting. I've never had it serviced anywhere else. The staff is always friendly and courteous. Mike always does a great job and I appreciate him Keep up the great work!

Lem Grant

Jul 22, 2016

My car had not been to a Toyota dealership for over 60,000 miles. Matt Hancock sent the car through a complete check up then explained what was needed. I appreciate his clear explanation and will have the car scheduled for three repairs early next week. The waiting room was amazing!

J.B.

Jul 20, 2016

Repairs to 2008 Toyota Tacoma recently purchased from private seller. Matt and rest of service team made sure job was done exactly right and kept me informed throughout. Level of service, contact and thoroughness was top notch.

carmaintenance

Jul 20, 2016

The service department at Jim Hudson always takes good care of me and makes sure I'm shuttled to and from the dealership. Everyone is friendly and helpful. My only complaint is they were out of oatmeal raisin cookies.

Tom

Jul 19, 2016

Brought my 2015 Camry Hybrid in for 15,000 mile maintenance. Also reported that I kept hearing a loud clicking noise when rear window was lowered and car reached 45 mph. Matt Hancock assured me that it was a difference in air pressure inside the car when one window was down. He even rode with me a few miles. Showed me when both rear windows were down the pressure would equalize and the noise would go away. He was right! Very relieved to find nothing wrong with the car.Also, the Jim Hudson Cafe serves a world-class omelet!

Cake lover Ann 955

Jul 18, 2016

Took my Camary in for a A/C issue . Was met with a smile and handshake. The service person was polite knowledgable and very concerned for my comfort and satisfaction. I will continue to bring my car here for any needs.

Barbara Fullwood

Jul 17, 2016

Took my Toyota Venza in for oil change tire rotation and Ken Barton was the service advisor when my oil change was done he came and got me and when I went to pay there was no charge he explained to me that he noticed that I had an extended warranty and all my maintenance is covered under the extended warranty thank you Ken Barton for researching and saving me money

randi027

Jul 14, 2016

its always pleasant to take my car there. They are always nice and take care of me in a timely manner. I would have no problem recommending the service dept to anyone. its nice to be treated well when you have to take your car in for service

janiebyrd

Jul 13, 2016

I brought my 12 year old Highlander in on Monday, July 11th. Was in for routine appointment in March, 2016 and told that I needed over $1200 in repairs. Finally saved the funds and brought my car in, and after about 7 hours I was called and told that my issues were not as bad as they thought and they even put in three brake lights that were out that I had no idea of. I also actually saved about $500! That made me happy!! Very professional and courteous guys. Dealt with two great service reps, but only remember one name- Patrick. Also very kind of Jim Hudson to offer me their courtesy shuttle home and then back to their shop to pick up my car. Dave was one of the drivers, again don't remember the other man's name, but both were very kind and friendly.I will always ( and have always) deal with Jim Hudson in Irmo. Never had a bad experience. Thank you all!!

Donna51

Jul 13, 2016

I was greeted by Courtney and introduced to Ken. I feel welcomed and comfortable each time I visit this dealership. The service area and wait in area is so very clean.

sisc40

Jul 13, 2016

I'm sorry I don't remember Ted's last name. He greeted me, in the service department and assured me it was fine even tho I had no appointment. He was courteous, efficient and gave all the information I needed up front. I was in and out in the exact time Ted quoted. When my car was finished, Ted came to get me and, again, was most courteous and took care of finishing business in a very friendly way. I always have my car serviced here because of this fine care and well trained employees.

melmel

Jul 12, 2016

I have been coming to this service department since 2009. That should say something about the service that Jim Hudson Toyota gives their customers. I find them to be trustworthy with my service needs. Savannah is my service advisor. She is awesome!!

Gelypa2000

Jul 12, 2016

My favorite place to get my car service. From the moment I bought my car in 2014 to last Saturday. Always welcoming and accommodating. They are not overpriced at all. Thank you

d3

Jul 11, 2016

Jim Hudson Toyota does well at working with customers to quickly identify needs and reduce the hassles of buying a car. It's still not quite as quick as CarMax, as there's still a need to deal with managers, the back office, etc. rather than just a quick sale. However, they did their best to expedite these processes. Our salesman Doug was great to work with.

catcamp

Jul 10, 2016

I brought my Highlander in for its scheduled service. The people in the service department were helpful, courteous, and thorough with my car. I highly recommend them.

HAPPY DRIVER

Jul 10, 2016

CHRIS TUTAT/ TIMMY MELTON GIVE ME PEACE OF MIND. I TRAVEL FOR A LIVING MOST MONTHS I CHANGE OIL ONCE A MONTH. MY HIGHLANDER HAS OVER FOUR HUNDRED THOUSAND MILES ON 2003 CAR. I NEVER WORRY TIM KEEPS MY CAR FREE OF PROBLEMS. BY LETING ME KNOW A POTENTIAL PROBLEM RECENTLY MY DAUGHTER WAS HERE FROM MOBILE AL SHE IS RARELY PLEASED RICK/TIM RESOLVED PROBLEM WITH THE SAME CONCERN FIXED PROBLEM SHENOW

mimi

Jul 4, 2016

I arrived at 7am and was seen promptly by Patrick. Patrick had the car checked and then worked with me on what needed to be done. Everything was completed... including a car wash... within an hour and half.

WHP

Jul 4, 2016

The battery on my car needed to be replaced. Although I arrived at Jim Hudson without an appointment, Mike Crocker greeted me by name, immediately checked me in, and had my battery replaced in a very reasonable period of time. The personal service I receive from Mike is the reason I continue to have my cars serviced at Jim Hudson.

chris123

Jun 28, 2016

I want to commend Jerry Lankford for helping us when we were in a bind. The wrong part came in for our Rav 4 and we were going to have to wait another day until the part came in. My daughter had to work that day and we would have been a car short. Jerry was very helpful in getting us a loaner at no cost to us. The part came in the next morning and we were able to pick up the car by 10:30 AM. Thanks for all of your help Jerry!!!

Happycamper

Jun 27, 2016

Super job. Jerry Lankford explained in detail what was to be done and why. Service was completed before promised. Everyone I came into contact was pleasant and professional. Enjoyed the shuttle ride to work. The driver was pleasant and interesting.

lorac47

Jun 27, 2016

I purchased my Scion XA 11 years ago, and I've always received excellent service. The employees I have dealt with over the years have been friendly and respectful. I've always been pleased and grateful for the wonderful care of my car and me. Recently, my CD player went kaput. I thought I'd lost my CDs. With the help of Patrick Meyer, I, not only received a refurbished CD player, that saved me a lot of money, but also my CDs that were in the player! Yaaay!

Betty Walker

Jun 22, 2016

I trust Mike to make sure my car has excellent service. My car just hit 200,000 miles. Love my Toyota and love Jim Hudson because of Mike.

Garry Monjo

Jun 21, 2016

I brought my 1998 4Runner in for air conditioning service and received nothing but exemplary service; as I have experienced for all my work done at this dealership. And, I trust them completely.

Phil

Jun 13, 2016

First service of my recently purchased vehicle. Making an Appointment is definitely the way to go. In and out in short time. This was regular service, and uncomplicated. May they all fall into that category. Service writers readily available. No wait.Please with the service and complimentary car wash.

nstowe

Jun 9, 2016

Jason Bragdon and the Service crew at Jim Hudson Toyota made my first experience a great one! He followed up promptly and helped me figure out what was wrong with my vehicle in an efficient, stress-free, and enjoyable manner. Even when I came by to pick my vehicle up Savannah assisted me promptly and had someone pull my vehicle up for me. They all had smiles on their faces and were very kind and professional!

Syr8killa

Jun 7, 2016

I went in for my regular scheduled maintenance. after pulling into the service center it took about 15 minutes for a representative to assist me. If it had been busy I could understand but 4 reps were having a convo that must hav been more important. The rep I got seemed knowledgeable and was very polite, and like most times I requested to be dropped of at gym while I waited. After 2 and a half hours of waiting no ride was sent to pick me up if though I was told was in route. After calling the dealership I was told they would call back with info on the driver and they never did. I ended up walking back to get my vehicle and nothing was done for my inconvenience.

rahn123

Jun 6, 2016

They were very professional and prompt, appointment was on time as scheduled, excellent workmanship. I would recommend them to any of my relatives and friends.

washinu9

Jun 2, 2016

Thank you for the service done on my 2004 Sequio, every thing was done as described. My only problem was the wait 9:45am appt. until 2:00pm

Unvaluedcustomer

Jun 2, 2016

Reserved a rental "car." I was charged for an suv. When i informed the merchant of his error. He then attempted to overcharge me for the sedan stating their rates had increased since the day before. I asked for a refund...and now have to wait 3 days for a refund after being overcharged. Merchant didnt try to accommodate at all. Just overcharged me $300 and said sorry

Wayne

May 31, 2016

I had a service recall to replace the leaf springs in my Tacoma. It was done on time and in the predicted time frame. I appreciated the reminder call and was pleased with the quality of workmanship.

nana650

May 31, 2016

I always ask for Mike Crocker and he never fails to accommodate me in every way. He is always very courteous and takes time to listen to my concerns. Excellent service! Wouldn't go anywhere else.

Dalejr

May 29, 2016

This was the best truck buying experience I that I have ever had! This is a great group of guys at this dealership! I am going to tell all my friends to purchase their next vehicle from Jim Hudson Toyota!

edwardmoresco

May 29, 2016

As usual the service team did an excellent job. The waiting area is the best I have ever seen. My granddaughter loves to come and watch movies. Again, the service team does an awesome job. They are very polite, and very helpful.

cgshaw

May 28, 2016

As always, service was done in a timely manner. Mike Crocker was courteous and helpful to answer questions. Visiting Jim Hudson Toyota is always a pleasant experience. It's reassuring to be cared for by professionals.

Lexus

May 26, 2016

I appreciated having a coupon for my oil change and always appreciate the prompt attention the service managers give. I love coming back to a freshly washed car-an added plus.

Les

May 23, 2016

Every time I visit Jim Hudson Toyota for service, repairs or tires, I am taken care in good time. If Chris can't be there when my Toyota is finished, he arranges for another great service person to take care of me. I wouldn't go anywhere else.

Amandapierce

May 20, 2016

Thank you Jim Hudson for the coupon oil change and food drive offer for free car wash and free alignment check. Thank you for making this service much more affordable.

Lennie

May 20, 2016

Jim Hudson has performed the routine maintenance on my wife's Highlander since it was purchased new. The Service Techs have been most helpful and nothing has been suggested that was not needed. Great vehicle and great service. Jim Hudson Toyota Service Department and Jerry Kilgo are trusted partners. Thank you.

happycustomer

May 17, 2016

Scheduled appointment for electrical assessment, but service tech listened intently to my description of the problems and identified quick fix within the drop-off bay. He did not charge me a service fee, I avoided the drop off/pick-up, and was on my way. I have had similar positive experiences in the past at this dealership and will definitely be back!

Scollins

May 9, 2016

I went in for an oil change . Savannah brought me back to the bat where my car was located . The tech was concerned about 1 tire's tread that was so low compared to the other 3. I quickly knew that was the tire that had to be replaced in February by another shop because I hit a curb. When I hit the curb I messed up my alignment. The other place didn't even check that. So this oil change turned into a bit more . However , Savannah was so hospitable she got the shuttle to take me to the mall. The 39 minute oil change turned into a 3 hour fixing a tire! Savannah made a tough situation better!

Dev

May 7, 2016

John is a very professional salesperson and he lets a customer to feel comfortable all the time. He patiently detailed me about car details and finance options. I enjoyed my visit and experience. Thanks John !! You are a great guy !

Bullet Bob

May 1, 2016

Great Service Department: they are the only folks who have ever put a wrench to my 2012 Prius!! And that is over 65,000 miles!!Last week took it in for service. On time. On price. They ran it through car wash. It still had some "mess" on it. They ran it through again for me then took a spray bottle and rag to thoroughly clean a few spots. Wonderful extra effort!!!The Service Department is the greatest sales tool Jim Hudson has!

PM27

Apr 24, 2016

On Apr 21, 2016 I had to have my car towed to Jim Hudson for replacement of the starter. My wife had a doctor's appointment later that afternoon I can't say enough about the great support and initiative taken by Justin Vanzura, to ensure my car was repaired and back in order for us to keep her appointment. Another positive experience with Jim Hudson Service Dept, Thanks for being there for us.

marie

Apr 22, 2016

I was greeted with a smile by Mr. Creamer and quickly advised where to wait while my car was serviced. I especially appreciated the efficiency of the team, the coupon for service, and the car wash. I was impressed and happy to be heading home in due time!

Linda Kriston

Apr 22, 2016

Drew was knowledgeable, professional, friendly.and is a real asset to Jim Hudson Toyota.. He made my repair day easy and the shuttle service was timely and both drivers very courteous and friendly. Drew also had a bad headlamp buffed as a perk to my repairs. On a prior visit I was unable to give Savannah a review and she too is an asset, if these two are an example of the rest of your staff you will be busy for a very long time. If cloning were legal Drew and Savannah sure are the perfect candidates.Thank you

Carol Detwiler

Apr 18, 2016

Excellent, courteous service performed in a timely manner. They reviewed the problems quickly and gave it back to me in a couple of hours. Even gave it a wash!

am4tide2

Apr 18, 2016

I have purchased 13 vehicles in my buying life. In so doing, I have dealt with dozens of dealerships from across the country. Some shopping experiences were better than others. However, I can say with all candor and confidence that my buying "experience" with Jim Hudson Toyota was without question the worst experience of any. My first contact with them was on a Wednesday, to get information on a vehicle they had listed on their website with no pictures. I was told at that time that the vehicle had failed their internal inspection and was no longer for sale, a statement later proven to not be true. I was contacted Thursday by a different salesman. I relayed to him the story told me by the first. This salesman told me he'd check status and call me back that day. The call never happened. I was then contacted Friday by the original salesman, who said he was mistaken and that the car was available. I asked for pictures - still not on the website for a car they had listed days earlier - and was told they would come within the hour. After that promise didn't happen, I was told I would have the information first thing Saturday morning. Saturday morning I discover that Jim Hudson had overruled his sales manager, pulled the vehicle from the lot, and given it to his nephew. Absolutely incredible...clearly it's good to be king. If your time is valuable as mine is and you appreciate dealing with honest people who keep their word and serve their customers, I'd suggest thinking twice before dealing with Jim Hudson Toyota...

Fltwister

Apr 16, 2016

Excellent experience. No pressure. Good deal. Nice looking service area for future service visits.

Bill Brinkley

Apr 16, 2016

I have purchased 13 vehicles in my buying life. In so doing, I have dealt with dozens of dealerships from across the country. Some shopping experiences were better than others. However, I can say with all candor and confidence that my buying "experience" with Jim Hudson Toyota was without question the worst experience of any. My first contact with them was on a Wednesday, to get information on a vehicle they had listed on their website with no pictures. I was told at that time that the vehicle had failed their internal inspection and was no longer for sale, a statement later proven to not be true. I was contacted Thursday by a different salesman. I relayed to him the story told me by the first. This salesman told me he'd check status and call me back that day. The call never happened. I was then contacted Friday by the original salesman, who said he was mistaken and that the car was available. I asked for pictures - still not on the website for a car they had listed days earlier - and was told they would come within the hour. After that promise didn't happen, I was told I would have the information first thing Saturday morning. Saturday morning I discover that Jim Hudson had overruled his sales manager, pulled the vehicle from the lot, and given it to his nephew. Absolutely incredible...clearly it's good to be king. If your time is valuable as mine is and you appreciate dealing with honest people who keep their word and serve their customers, I'd suggest thinking twice before dealing with Jim Hudson Toyota...

2014 S

Apr 15, 2016

Will made the service experience awesome. Very friendly and awesome customer service! We will bring our vehicles here for service in the future. Just great experience.

Lynia Ard

Apr 12, 2016

Got to my appointment just on time. Savannah met me at my door. She was extremely friendly and got my car in for service quickly. The service took less time than expected. Savannah even walked me back to my car. Talk about service!!!

Addie

Apr 11, 2016

We have been taking our cars to Toyota for about 8 years. The most important factor is that I trust Mike Crocker. Our cars have always ran well, and I give Toyota Service credit for this. I know it's a business, but I also believe that Mike really cares about us. When my daughter's brake pads were very low, he made a point of expressing his concern. When the cost is more than I can afford at a particular time, he provides me with the information I need to prioritize.The service is excellent; there was only one time (in 8 years) I was not originally satisfied, and they kindly investigated the problem again. The estimates I've been given to get the work done have been accurate. The environment is comfortable, and I often use one of two computers they make available to clients. If I can not stay, they will kindly drive me to work or home and then drop off my car. Oh, and they will wash the outside of your car.Without any hesitation, I recommend taking your car for service at this location and having Mike assist you.

Couponchick2

Apr 11, 2016

Everything was GREAT like always! Very peaceful and organize. 50000 miles service on my Sienna. It didn't take as long as I thought. My nap was cut short because! Lol They get you in and out.

asc02

Apr 11, 2016

Very pleasant, friendly staff. We received the appointment we requested. The service was quick and thorough. They washed my car and all was complete. I love this dealer!

jcantey

Apr 6, 2016

Tires were rotated and all fluids were checked. Nothing was wrong with the vehicle. People were friendly and I was out in no time. Incidentally, the 2015 Sienna is a wonderful auto....we are very pleased with it.

Abarras

Apr 1, 2016

Thank you for your professional and knowledgeable assistance in buying the truck. Super fast and easy transaction. Also, I love the flowers (Harry) Angela Barras

Happy customer

Mar 30, 2016

Once again excellent service for my Avalon. They fix it right the first time every time. Very knowledgeable and helpful staff and service techs. Reassuring that you can get such good service at a reasonable price.

Captain-201

Mar 14, 2016

My Highlander's sunroof stopped working in the open position on Friday night. I went to Jim Hudson first thing Saturday morning, there when the doors opened, and explained to them what the problem was. The service department jumped right on it, had the problem fixed and I was out the door in 30 minutes with a working sunroof. They explained to me what had happened with it, that a sensor had went bad, and sent me on my way. Couldn't ask for better service and response to my problem.

DrOstrich

Mar 13, 2016

All of the employees I came in contact with were extremely kind!!! I was very impressed. I had to get a recall fixed on my car and they were quick and efficient. They even found a serious problem that could have been dangerous had they not looked and caught it. I am very grateful. Also their lounge is great.

whitsonbrooke

Mar 7, 2016

The service department here is excellent. I was able to reschedule my appointment online to suit my busy schedule - I work from home with a nine-month-old crawling on my feet - and the play area we waited in helped entertain my daughter during our very short wait. Also really appreciated the car wash. Guys were very courteous. Couldn't ask for better.

Don080

Mar 4, 2016

I made an appointment with Patrick Meyer for my 2013 Tacoma to have the exhaust pipe with catalytic converters replaced. I took the vehicle in on 18 Feb 2016, and waited. The procedure took an hour. I was happy with the service and the way I was treated by the service advisor Patrick Meyer. I was also helped by Wade Watson.

GmonG

Feb 28, 2016

Great people, I went for an oil change everyone that helped were very friendly made me feel I wasn't just another customer. I was talented care of and made sure I was updated to what was going on. I didn't have to wait long all was great. Car wash and all was taken cared of without me asking.

cf123

Feb 18, 2016

We have been using Jim Hudson's service since we purchased our Sequoia in 2008. We have always been very pleased with the courteous and friendly service. The service writer keeping us informed of the status of the vehicle is also impressive. of course the coffee is also great and pricing is reasonable. .

Car,Frances 65

Feb 18, 2016

We have always used Jim Hudson for service on my 2009 Corolla. They are courteous ,very friendly, and informative when dealing with the repair issues. We will be using this dealership in the future. While we were their we decided purchase a 2016 Camry. Thank you Frances Hinson

Supkrzzzy

Feb 10, 2016

This was my first time visiting the service center. Ordinarily my husband brings my truck in. I was so impressed with everyone from beginning to end. Savannah and Danny were very nice and helpful. The waiting area was outstanding. I was mad at myself because I didn't check my emails for the service discount they sent me prior to my appointment because savings money would have made for an awesome day. Thanks Jim Hudson Toyota!!!

casper

Feb 4, 2016

Your service was excellent and 1st class! The best! Enjoyed the great coffee. Thanks! Was helped by Jerry Lankford. Excellent timing for service to be done.

Service1392

Feb 3, 2016

Called Jerry Kilgo, our go to guy with all service calls. He scheduled our Saturday appointment accurately and I promptly received the notice. Arrived in time for my appointment and the bays were busy. After a reasonable wait I was pleasantly greeted by an advisor and handed off to Mike Crocker, whom Jerry arranged to handle my appointment. Mike verified all work scheduled. He called me as work was wrapping up and took the time to explain all work performed and even replaced a bad battery under warranty. That's the level of service we have come to expect and why we bring our vehicles to Jim Hudson. Thanks Jerry and Mike!

My car great van

Feb 1, 2016

Chris Tudor always take care of my car and I always know that Chris treats me and my car like I was part of his family. I never worry about going on a trip because I know if I bring my van to be checked out and have it's service done it will be done correct and in a timely manner and that Chris will make sure l am comfortable while I wait. Very happy with Chris and the dealership and of my great van.

Captain-201

Feb 1, 2016

Rolled in at the appointment time for the 5K service on my wife's '15 Highlander, rolled out 40 minutes later. Always a pleasure dealing with the service department here. Only one time have I had an issue with the service department with my '07 Tundra and they corrected the issue quickly. As long as I own a Toyota I will continue to do my business here. It's nice to be greeted by name when you come in the door.

huyck12

Feb 1, 2016

I purchased a new Camry from Nick Simmonson and he was wonderful! He made the process so easy and gave me a great deal. I have never owned a Toyota but I am very pleased. Nick was recommended to me by my friend and co-worker because she had a great experience as well. Keep up the good work!

Amanda

Jan 29, 2016

Jerry Kilgo was great to us during the entire process. He explained the repairs needed and kept us updated throughout. He is a great asset to your company. His demeanor and expertise with car repairs was second to none and I would recommend him and Jim Hudson to anybody.

Jmgrimes

Jan 22, 2016

Mike Crocker is a man of integrity, and he always delivers the service requested, and is always on time. He is friendly, and knowledgeable, and a pleasure to deal with!Jim GrimesIrmo

Cliche

Jan 19, 2016

Needed transponder keys made for my car. Since I needed to leave car and advisor I spoke with wouldn't be there Saturday he handed me off to Savannah. I couldn't think of any way she could have made the experience any better. Price was comparable to what locksmiths in town quoted and i felt way better about the dealer doing the key programming. Thank you

shatzie57

Jan 19, 2016

I had my car serviced Saturday and you guys were awesome very professional and great to deal with. They were very busy but told me how long the wait would be and my car was ready sooner than expected. I've dealt with several dealerships in my lifetime but you dealership is off the change so much better than any other kudo's to all that make the experience so wonderful!! Mike is a gem he is thoughtful and professional.

frankfromaiken

Jan 11, 2016

Work performed in timely manner on a busy day. Service was explained well. Waiting room was pleasant, and included wifi. Can't be beat for comfort, cleanliness and friendly service

Chapin Traveler

Jan 6, 2016

I am always pleased with the service I receive at Jim Hudson Toyota. The staff always greets me with a smile and quick response. The center is large and has many amenities with comfortable seating, TV, free coffee, and cookies, and even a movie theater. While I was there waiting on service for my old van, I actually bought a new van from Jim Hudson Toyota. This was our second vehicle bought here in the past 7 years.

KarenH

Dec 21, 2015

I was greeted with a smile and great customer service. He gave me a tour of the dealership so I would know my way around while I waited. While waiting there is complimentary coffees, cookies and places to connect to the internet. If you have children there is even a movie with popcorn available. I chose to sit, relax and sip on a latte while I waited. Mr. Creamer also gave me his business card and told me to call him anytime if I ever had any questions. I will def. be coming back to have more services there.

Mary Jane

Dec 17, 2015

My 2004 Prius had a battery problem. I had an 8:45 appointment for diagnostics and was on my way home by noon with a new battery and a clean car! Fortunately for me it was the smaller battery that had died, so instead of $3000, my bill was only about $300. Sweet! Now I'm ready to go for another 210,000 miles! Love my Prius!

Toyotas4Life

Dec 15, 2015

One of the best service experiences at any Toyota dealer from California to New Jersey and anywhere in between.Kee p up the great work!

Nancy75

Dec 10, 2015

I left my car on a Saturday because a part had to be ordered. Tuesday when they called it was ready I got there to find it still had the problem I took it for originally. They called me back to see what was wrong and it was probably the cause and not the work done first. I paid over $400 the first time and second time over $700. I was charged more for the second job than had been quoted previously for that particular repair. Then I drove it and the check engine light came on and took it back to find that they had not fastened a house properly. I live on social security and this was hard for me. Patrick the man who I usually have help me was off the Tuesday I tried to pick up my car. He is a pleasure to work with and seems very concerned with customers getting excellent service. I feel that the $400 was a cost I didn't need! I was very disappointed, and have used your service many times.

Frankie82

Dec 10, 2015

Had 15000 mile service on my Prius. Had breakfast and watched TV. It is a pleasure to have service work done here. Employees all are very nice. Good job.

KJ

Dec 8, 2015

I bought my 4Runner from William Adams and he was Awesome. i recommend him to everyone I know!!!

kjohnson

Dec 8, 2015

i bought my new 4Runner from William Adams and he was AWESOME. He knew way more than everyone else we had dealt with form other dealers, he took the time to walk me through every step to ensure I was comfortable and still calls me to ensure everything is still good!

jezidad

Dec 5, 2015

For the 60,000 miles on my Venza, only Jim Hudson has done the servicing. I also purchased a new set of wheels and tires with the process being a pleasure. Overall, the best dealership experience I've had over my 67 years.

Reg

Dec 4, 2015

I am extremely pleased with my recent purchase of a new Toyota Tacoma from Jim Hudson Toyota. The sales consultant, John Rectenwald, was very knowledgeable, low-key, and worked diligently to deliver the exact truck that I wanted at a fair price. After I bought the truck, John followed-up with me several times to ensure that I was completely satisfied. My wife and I really appreciate John's efforts on our behalf. This is my second purchase from John Rectenwald, and I highly recommend him and Jim Hudson Toyota.

Crystal412

Dec 4, 2015

The employee that helped me was very nice and took care of everything that needed to be done. He said I would be taken care of and ready to go in 30 minutes. The job was finished On time as promised. I was very happy with the service and the employee.

RegBelcher

Dec 4, 2015

I am extremely pleased with my recent purchase of a new Toyota Tacoma from Jim Hudson Toyota. The sales consultant, John Rectenwald, was very knowledgeable, low-key, and worked diligently to deliver the exact truck that I wanted at a fair price. After I bought the truck, John followed-up with me several times to ensure that I was completely satisfied. My wife and I really appreciate John's efforts on our behalf.This is my second purchase from John Rectenwald, and I highly recommend him and Jim Hudson Toyota.

Cvan

Dec 4, 2015

Our daughter went into to get a car due to a life change. She was swayed by salesman who charmed her to do a lease for a car that was not really best for her but for them. They had her sign paperwork but she didn't have funds available yet so kept everything but let her still take car with dealer plates. After actually driving it she found out that the car was not even what she wanted but didn't know what to do and ended up dropping it back off to them. She then was told that she still had to keep the car and there was nothing that could be done and instead of trying to help basically said too bad. Sad to see how young inexperienced adults are treated especially when dealing with other personal events.

ccprater4

Dec 2, 2015

I give Jim Hudson Toyota's service center a 5 star rating because they go beyond anything I would have expected in a service center. They provide snacks while I wait, TV to watch, free internet, and if I have an errand that I need to take care of a driver takes me where I need to go and brings me back when I am finished. The staff has always taken great care of my car. On my last visit Chris Tudor, who is very personable, made sure my car was serviced fully and very clean (hand washed) when it was returned to me. I feel pampered at Jim Hudson Toyota and would recommend having your car serviced by them.

Jnoe2020

Dec 1, 2015

Alternator problems late on a Friday afternoon. I took vehicle to service department at 5pm and my service was complete by 9am the next morning, just as promised. I was pleasantly surprised and grateful for their responsiveness and we were able to make the Carolina football game! Nice work Jim Hudson!

catcamp

Nov 28, 2015

Low pressure tire light came on. I was able to get a quick appointment and have them look at my car. Helpful service department. I highly recommend them!

wolleking

Nov 27, 2015

The service was fast and staff were courteous. What was done was explained to me and I was comfortable while I waited for the service to be done.

mgmyhera

Nov 27, 2015

I never cease to be amazed by the outstanding honesty, friendliness, professionalism, patience, customer focus, efficiency, pleasantness, positive attitude, self-empowerment, confidence, pride, acumen, appreciation, and family sense of community of everyone at this dealership. Jim Hudsom must be an incredible leader. I couldn't be happier to have bought and have serviced my car here. Every visit is guaranteed to be an absolute pleasure. Although this tend time it felt a little bit too warm in the sitting areas (I prefer almost exactly 70F, personally) and the music slightly too loud in the showroom, everything is always immaculately clean, everyone always makes me feel like an old friend, there was tons of open sitting room despite how busy, and the showroom was packed with a beautiful variety of trucks, luxury cars, hybtids and compacts to window shop while waiting.

DCL

Nov 26, 2015

I always ask for and schedule my service when JB Storey is on duty. JB always bends over backward to accommodate and to delight the customer. In this case, my personal needs necessitated changing my appointment twice. JB was understanding and made it work for me. At arrival at the shop, JB estimated the work would take 1 to 1 1/2 hours. In fact, I was out in less than an hour. I highly recommend Jim Hudson Toyota Service and JB Storey keeps me coming back.

carmaintenance

Nov 23, 2015

I have an 03 4 Runner and these guys always take care of me. They get me to work on time and have my car ready when I return.

Itchy Jake

Nov 22, 2015

I have been going to Jim Hudson Toyota for all of my services since 2008. I received fast and great service each and every time .

Ryan_Novak

Nov 20, 2015

Though I tend to feel dealerships push pricy and unnecessary fixes on you and prefer smaller mechanics to work on my car, Jim Hudson has changed the perspective. They are friendly, informative, fast, and honest. I always feel taken care of and never pressured to spend money on an unnecessary cosmetic fix. I recently brought in my car because of a recall offered on my Camry's dash (the 2007 dashes were becoming sticky and shiny, and Toyota offered a free recall). Hard to pass up free service that makes your car look better! I never leave feeling ripped off or taken advantage of. Always great!

Columbia-Camry-Owner

Nov 19, 2015

Moved to the Columbia area from NC in June 2015, and started having my 2012 Camry LE serviced at Jim Hudson Toyota in August. I have now had my Camry serviced twice at Jim Hudson Toyota (1st service new tires, 2nd service routine maintenance). Both times Jason set up and handled my service, and I am very pleased with his professionalism. The waiting area is very nice.

kbd1215

Nov 18, 2015

Upon arrival I was quickly approached by Chris for assistance with my 4-Runner. Best part was they had be back on the road within 35 minutes. Thanks for another wonder experience.

jem

Nov 16, 2015

my appointment was at 1245pm, they were done at 2pm. while my job has me working out of Charlotte right now, when it is time for my car to be serviced I only think of Jim Hudson. crazy right, not to me. I trust this dealership with my car.

Along41132

Nov 15, 2015

Recently took my 2015 FR-S in for its first Maintenance. They had me in and out in less than 45mins on a Friday with no appointment. Staff was friendly and quick. Also stopped into parts and they ordered some touch up paint for me.

Tom

Nov 13, 2015

All my warning lights were on, and my tundra was running hot, Danny Creamer, Asst. Service Mgr., found the problem, and fixed it. It was the water pump, which I would have never suspected.Great job Danny!

Toyota Fanatic

Nov 11, 2015

They let me know in advance what services will be done. If they find out something else needs to be done, they let me know. They tell me approviately how long it will take.

Sarah Elliott

Nov 11, 2015

I had a 10:15 AM appt. Had to wait two hours before car was finished. I don't see the need to have an appointment when it doesn't seem to matter.Sarah Elliott

BobS

Nov 4, 2015

Had another fine experience with the Jim Hudson Toyota service department. Professional staff that is a pleasure to work with. Savannah took care of this visit and everything was taken care of in a timely manner. We have been pleased with our buying experiences with John Rectenwald, and everyone we have worked with in the service department has been top-notch. And, of course, a visit with Dave Ellison is a must with each time we come to the dealership.

BeckyD

Nov 2, 2015

Once again, you have proven that Jim Hudson Toyota is the best place to have my car serviced. The staff were all very polite and professional. I stopped in with a low tire light and was able to get my tires rotated at the same time. I was in and out in a very short time.

Regular Customer

Oct 31, 2015

All of the staff are courteous, knowledgeable, and professional. Usually the work is completed in the time frame promised. But on my visit this week, no one came to find out why I was there for nearly 20 minutes after I arrived at my appointment. And instead of the estimated 45 minutes for the work, it took about an hour and 40 minutes. It was a long morning! But I'm thankful for the excellent job they did and appreciate the complimentary carwash. And the next day when I went back to have the rest of it completed after the ordered parts had come in, it was done in a timely fashion.

Jazmin99

Oct 31, 2015

love this place. best service dep. in coulmbia,sc and sales. i recommend this place to any one looking for a new or used vehicle.

Esmith

Oct 31, 2015

Savannah was a delight to work with and took care of my every need including directing me to Brett Crawford who cleared up the terms of the service agreement I purchased with my car. I am quite pleased with the entire service experience.

SSmith

Oct 27, 2015

I have taken my car to Jim Hudson Toyota for many years and have never had a bad experience. Everyone is very nice and professional and, if your service associate is busy, someone else will get your paperwork started. Most recently I had to have my car towed to Jim Hudson on a Saturday night because my alternator died. Danny Creamer called me first thing Monday morning to get the process started and called not much later to tell me the problem and the plan for fixing it. During the process I was able to get a ride to work with Carl( who was very friendly), and ,because of my late work schedule, Mr Creamer arranged for my car to be dropped off to me!!I have also worked with Mike Crocker several times in the past and had wonderful experiences.I keep going back to Jim Hudson Toyota because of the great customer service. It really does make a difference!!S Smith

JustMe

Oct 27, 2015

I arrived early and was taken right away rather than having to wait. Mr. Creamer was extremely nice and helpful throughout the entire time. And I love getting a car wash at the end. The only thing I would mention is that I had pointed out a right read panel that was sticking out and he wrote up for the techs to look at it and put it back in place. But it was sticking out by the time I got home. That may seem like a small thing but it bothers me every time I look at it. There's some other things I will have looked at the next time I'm there.I do like the break room but there was no lunch available for customers, only employees. Not sure why because during my last visit I got one of the best pizzas I ever tasted.So actually I would give 4 stars rather than 5 but there's potential for 5.

W. Stuart Morgan III

Oct 26, 2015

I've purchased many cars during my lifetime, but my decision to purchase and lease two vehicles from Jim Hudson Toyota during the past several years has been one of my best decisions so far. I've encountered some minor problems with my new Rav 4, but the problems have been resolved each time under the warranty. The customer service is superb, and the waiting area -- including cafe -- is the best I've ever seen. Danny Creamery is my favorite service manager, because he seems to be a little more determined to solve problems as quickly as possible. Highly recommend buying or leasing a Toyota at Jim Hudson Toyota, especially if you're tired of unreliable vehicles and poor customer service. In fact, I recommend seeing John Rectenwald if you want to buy or lease a vehicle. I dislike high pressure salesmen, and appreciate those -- like John -- who don't expect to sell or lease you a vehicle on your first or even second visit. I also like salesmen who listen and follow-up.

billyb

Oct 24, 2015

I arrived at an early morning appointment. There was just a very short wait because I arrived earlier than my appointment time.The personal were very nice and friendly. The work was excellent. I had a question about the back brakes and they were promptly looked at and taken care of. I was very pleased with the service I received.

Tom

Oct 23, 2015

As usual, the folks at Jim Hudson Toyota found the problem and fixed it. Although there were many automobiles ahead of me, I was out of there in less than an hour. Besides that, I enjoyed dining on the best omelets in town at the Jim Hudson cafe.

Heidi3

Oct 21, 2015

Great job as always by the service team. Mike was friendly and he kept me informed about the recommended service and price. They got me out of the door in a timely manner.

K Snow

Oct 20, 2015

They provide wonderful service and I do trust their expertise and knowledge. All team members I have had contact with were professional and polite and I especially enjoy the availability of the shuttle service.

driver

Oct 15, 2015

Danny Creamer is my "go-to" guy. Always does a superior and professional job. This time helped me with a "gummed-up" rebate on Cooper tires.

Lynn/Aiken

Oct 14, 2015

Good customer service and a great place to wait, but I went shopping courtesy of the 'courtesy ride' to and from. So clean everywhere, nice!

color56

Oct 13, 2015

Savannah was very nice even when she has to give bad news about a high cost repair. Went in for maintenance service and left exactly the time Savannah promise. It was a good experience.

T O

Oct 12, 2015

Savannah was excellent. I was able to get my car serviced, have a recall completed and then bring in my wife's car for service all on the same day. Savannah provided excellent customer service and the service department always deliver quality, fast and friendly service. Thanks for making our car ownership a wonderful experience.

Scollins

Oct 10, 2015

Savannah was awesome! She had me in and out in no time! Once I picked up my car, she had to come out to say by to my grandson. She remembered him when I dropped off my car! Made me feel special!

Carolyn

Oct 9, 2015

I came to the service dept. on 10/7 after 5 pm to get an oil change and tire rotation and my service adviser was Bryan. Even though it was late in the day they were able to have me out and back on the road by 6 pm. Thanks for the quick service and complimentary car wash. My car has always been serviced at a Toyota dealership....I would not trust anyone else. Keep up the good work Jim Hudson Toyota....see you in 5000 miles.

Joe Baroody

Oct 1, 2015

I went in to have new Front & Back brake job replacing pads and turning rotors. To the best of my knowledge, they did the job well and gave me a discount of 10% for the coupon I presented. Job was done in a timely manner. Drew and Patrick's word was good.

krunal parmar

Oct 1, 2015

greate staff very helpfull with excellent knowledge makes my every service faster and perfact. I love it and recommed to everyone to visit this clean and lovely dealership

Edavis013

Sep 28, 2015

We get all three of our Toyotas serviced here. The staff is always friendly and helpful. Easy to get appointments online. The staff explains the services provided and gives a great update on the condition of the vehicle.

Lynne T

Sep 21, 2015

It is always easy to make a service appointment. The work is good and I feel safe in driving a car that has been well serviced.

Captain-201

Sep 18, 2015

Took my '07 Tundra in for 120,000 mile service. Service Rep (Danny Creamer) explained everything to me that needed to be done to it at this service interval and the cost. Had everything that needed to be done completed and at a lower cost then expected. As always a great service experience. As planned will be purchasing a Highlander in the next couple of months to replace an Equinox and will continue to do business at JH Toyota Service.

cruzrtwdgt

Sep 18, 2015

Previously lived in a snowy area and when I went to JH for an alignment, it was bad. Initial estimate was close to 3k to replace a corroded steering rack. Chris Tudor and the alignment tech worked some magic to repair rather than replace and got me out for much less. Very pleased and when I replace my Tundra, I will do so at JH.

rbeckett

Sep 16, 2015

All together a great experience from initial contact to service after the sale. David did a great job in satisfying all of my purchasing goals, the parts department did a great job is assisting me with accessory purchases and the service department did a wonderful job in services both of our Toyotas. Definately a good experience all the way around.

windsel

Sep 14, 2015

Had a flat that AAA fixed and I immediately went to JH to buy a new tire. It was 3:15 on a Sat afternoon and they said we can handle it. Danny Creamer was more than nice about it. When I called the phone person said it was too late and I would have to come in Mon. I decided to check anyway and the job got done! Always good service

catcamp

Sep 13, 2015

Brought my Highlander in for its 15,000 mile check-up. As always, the service department was excellent with their customer service. Very happy with the experience.

lovemycamary

Sep 13, 2015

Had check up on my Camry - wonderful - great service as always! We have purchased a number of Toyota's from Jim Hudson and will continue to! Thanks service team! Great job!

Cradamsjr

Sep 10, 2015

Mr Hudson is all about excellent service!! We needed both significant maintenance and recall repairs on both our Tundra and Sequioa. Savannah Hutto took great care of us while getting the work done over the last several weeks! Since work was being done on both, the service dept worked with us on pricing, and we also received discounts on Toyota Rental. The repairs were all done efficiently in just a few hours. We could not be any more pleased!

Steve W

Sep 10, 2015

I live in Massachusetts but I drive to South Carolina a few times per year. I bought a Toyota Sienna van in MA and had my 5,000 and 10,000 mile service appointments at Jim Hudson. The service adviser for my two visits was Danny Creamer and he was exceptionally polite and friendly, and professional I could sense that Danny and other service reps I spoke to were dedicated to great customer service. While I sat in the customer waiting area my phone needed to be charged. I asked one of the representatives if there was a phone charger I could use and within a few minutes the rep found a charger that fit my phone and brought it to me. The service time was short and Danny came into the waiting area to let me know my car was ready. As an added bonus, my car was taken through their car wash after the service. This was great timing because the van was at Folly Beach for a week and it was covered with dry salt residue. Thumbs up for Jim Hudson for their excellent customer service!

jmewbo

Sep 7, 2015

I brought my 2012 Prius in for 35,000 mile service and before I could check the news on my IPad, service was completed and the car was washed and waiting on me. Mike Crocker was his usual helpful and accommodating self. With the quality of Toyota cars and the capable competency of staff at Jim Hudson, getting my vehicle serviced is a pleasure.

Rick

Sep 5, 2015

Brought my 2003 Highlander for 25K scheduled service, found the leak in my tire I asked them to check out, and they found the tires were cupping and recommended four wheel alignment. Completed all the vehicle servicing plus the alignment in one hour and a half. Vehicle was washed and ready to go.

kwcarpet

Aug 26, 2015

I came there for a 10,000 service one of the Assistant Service Manager after all the service was complete he did not shake my hand and come again.

mfruia

Aug 24, 2015

Chris was very helpful and he answered ALL of my questions (I had a lot!) I was trying to get an idea of a budget for my car for the rest of this year and next year too. I always learn so much from Chris! I also talked with two sales people but they were not listed in the employees section, one said his name was Rocky and the other was Rick Mercrio. I enjoyed the talk we had and will be back when I am ready to purchase.

James R. Andrade

Aug 20, 2015

I was lucky enough not to buy at the first Toyota store I went to. Steve Arnold, Randy Creech and Nate Ellison went above and beyond what one would expect from car experience. I do not have the best of credit and was surprised at the way they worked for me. They delivered to me exactly what I needed as I am on the road 3,000+ miles a month. They didn't push me towards a used vehicle although they did present the option. I use to sell cars at a new car dealership so I know it's more profitable to put me in a used vehicle. They listened to what I needed and never attempted to push me as was done at other dealerships. They had to work to get my payment where I needed it to be, with an interest rate I could live with. There was absolutely no pressure, didn't make me sit there for hours. They worked a lot harder than I believed anyone would to put me in a brand new Prius. I want them to know that it was much appreciated. I also want anyone who is considering any vehicle purchase to give Jim Hudson Toyota a serious look. Truly a class operation!!! James R. Andrade

Hill, Debbie1950

Aug 20, 2015

Took my car in early am w/no scheduled appointment as my rear view mirror had come unglued due to extreme heat. Was transported to my doctor's appointment nearby while repair was being made. The total experience was completed in one hour. Mr. Creamer was exceptionally courteous & professional in handling my situation & I left a very satisfied customer.

donnahipp

Aug 18, 2015

I got the best and most thoughtful salesman, Ted Inman! The dealership did not have the color of car I wanted. He worked hard to find my dream car! There was never any pressure and he answered all my questions and is very knowledgeable. I had a small problem with tires but he helped me with that also. I left a very happy customer. Several of my friends expressed interest in a new Camry also and I will definitelyl refer them to Ted! Ted is the type of saleman you like to get- he can answer questions but does not pressure you- only you yourself can know when and if you can buy a car !

Camry2003

Aug 17, 2015

J.B. Storey has been my service advisor for several years. He now has a new assignment at the dealership but, at my request, continues to take my calls, comes to the service area and handles my visit. J.B. Is the face of the dealership and always renders exceptional customer service. We have always been completely pleased with the work done in the shop

larry.franklin.370

Aug 16, 2015

I had an appointment to do the recall on the air bag in my 2006 Corolla. They were ready to take my car in when I got there. In about an hour, my car was done and I was back on the road. Love Jim Hudson's dealership.

GWH

Aug 14, 2015

Routine 20K service -- no hassles. Quick in, quick out as I said. It's taking longer to get to 25 words that the service did.

AEEASLEY

Aug 7, 2015

After hearing that I had dropped off my Toyota truck to Jim Hudson Toyota a co-worker informed me that he felt their Service Department was unworthy of his trust. That He had dropped off his vehicle for service including an oil change. When he returned to pick up the vehicle he noticed his bill did not include an oil change. Requesting one again they took the vehicle back out of site for approximately 10 minutes. They then brought the vehicle back to the front informing him that his oil was now changed. He felt strongly that there was no way an oil change could be performed in that amount of time. To which they replied that it had indeed been changed and billed him for the service. He said he would never return there again because of this. With this in mind I returned to the dealership to retrieve my vehicle that was in for scheduled maintenance that was free as part of the sales agreement. My truck keys were dropped it the key box early in the morning and I was told when I called to check on the vehicle that my keys were just found jammed in the top of the Key Drop box and had not been serviced yet. They then added that it would be ready for pick-up that evening without delay. I was contacted later by the service department and informed that a screw had been discovered in my tire and that it was leaking air. And that this was discovered while lifting the vehicle up for servicing. When I delivered the vehicle to the dealership no pressure loss was indicated on any of my tires. And it sat in their lot for over 10 hours with no loss of pressure only to start leaking air when the truck was lifted? And they wanted my permission to repair the tire to which I felt I had no real choice if I wanted to get it back that evening. So I agreed. It cost me 26.00 dollars for the dealership to fix my supposed flat. In other words I purchased a vehicle from them for in excess of 50,000 dollars them only to have them gouged me 26.00 dollars for a flat tire that may or may not have been fictitious. When just down the road Discount Tire offers this service for FREE! To anyone off the street NO CHARGE! Oh but wait I have a service agreement with Toyota and a Life Time Power Train Warranty that requires I return to a dealership for free periodic service for the first 60,000 miles to maintain the warranty. My solution is to not return to this Toyota Dealer in the hope that the others are more trust worthy and perhaps less greedy.

Car svc

Aug 5, 2015

I had an appointment & they were ready for me. Everyone who works there stopped to ask if they could help. The facility was very clean. It is nice having the snack bar also.

MizzBailey

Jul 30, 2015

The service department did an awesome job this week. 140,000 mile check, oil change, tire repair, change filters, and I was headed back to work. Danny always does a fabulous job keeping me informed of how the progress is going and the actual service technicians do top quality work. Thank you for keeping me safe on the highway. Thank you to the staff in the cafe for the great lunch.

bakerdab

Jul 29, 2015

I brought my 2014 Prius V for 30,000 mile service (previously put 65,000 miles on a 2012 Prius V, and 140,000 miles on a 2007 Prius, all serviced here). I have been VERY impressed with Jim Hudson's sales, service and finance dept has been outstanding since my first dealing with them. Service is almost always done within an hour, so I always enjoy waiting and partaking in the cafe. (This time it was a 4:30 appt, so the cafe was not open, to my dismay.) I usually have Mike Crocker, but this time he was not here, so Patrick Meyer took care of me. I had had trouble with the "park assist" feature, and found no one in the service writers knew anything about it. He wrote it up as inop, and came and got me later from the waiting room for the mechanic to walk me through it's use. It works perfectly, I was just using it incorrectly. I am so impressed with Hudson, that my 2007 was towed to another dealership before, and while it was there, I bought a new one from Jim Hudson. I would never set foot in the other Toyota dealership again, because of their poor and unknowledgeable service dept. This is my Toyota home!

JOYCE

Jul 27, 2015

Comparison, my husband took his car into a different dealership for routine maintenance. It took 2 days to get his car. I took my car to Jim Hudson and they said 2 hrs and in 2 hrs my car was ready. Great service and staff.

Arlene125

Jul 27, 2015

When my Prius needed a new battery and the car was 5 months out of the warranty Patrick contacted the Toyota rep and I was pleased to learn that part of my bill would be covered. I never thought I'd be happy to pay for a repair bill before but I sure was on this one!

Iforgot1

Jul 26, 2015

Great service! Timely! Very courteous! Everyone is so willing to help. Waiting area is very nice. Snack bar is great! Appointment times are very accurate. A pleasure to bring car in!

DCL

Jul 25, 2015

J.B. Storey has been my service advisor for several years. He now has a new assignment at the dealership but, at my request, continues to take my calls, comes to the service area and handles my visit. J.B. Is the face of the dealership and always renders exceptional customer service. We have always been completely pleased with the work done in the shop.

Sandra

Jul 25, 2015

We bought our Avalon in 2007 from Jim Hudson Toyota. All service and repairs have been performed by them and we are completely satisfied with all aspects of their customer service. We have approximately 126,000 miles on this car and Jim Hudson Service Department keeps it running like a new vehicle. Tommy & Sandra Brabham

sonny D

Jul 23, 2015

A very professional operation. It is a pleasure to deal with this dealership. I will without a doubt purchase my next new auto here. Very professional staff and never a problem.

frankfromaiken

Jul 23, 2015

Drew (not listed below) is an excellent service rep. He explained what was required for a 65,000 mile service, and there were no "surprises". The waiting room is immaculate with TV, wifi & snacks. Always a good experience at Jim Hudson.

Prius_fan

Jul 23, 2015

I bought my 2007 Toyota Prius at another dealership and used to have my car serviced there. I switched to Jim Hudson Toyota for the service department was cleaner and the staff strived to make me feel welcome. They have always listened to my concerns and worked to hard to put my mind at ease. They have never come across trying to prove they know more than they actually do -- a.k.a. I have found them to be honest and they have earned my trust. This meant so much to me that my wife and I bought a 2015 Toyota Sienna from them. When you find a winning team, you want to stick with them.

shy guy

Jul 20, 2015

Recently had 20,000 mile service on my '14 4 Runner. Vehicle was serviced in a timely fashion. As usual, Service Advisors are friendly, professional, and always answer any questions that I may have.Highly recommended.

Jennyc

Jul 19, 2015

On July 11, 2015 my family purchased a used 2008 Highlander. From beginning to end the service I received was phenomenal. The appraisal on my trade was awesome, my sales guy was very nice and DID NOT pressure using into the purchase. It was OUR decision to purchase the vehicle. I would say my experience at Jim Hudson Toyota was top notch!!! I will definitely recommend to my family and friends!!

ToniaM

Jul 14, 2015

Came in for my 15K service appointment and was in and out in no time! Car was washed too...love coming in for service!

robc4481

Jul 13, 2015

From the sales staff to the service department I have received top notch treatment, any problem or question was taken care of quickly. I would highly recommend them to anyone!!

jslater

Jul 13, 2015

Wow! They were quick, professional and the facilities were laid our for effciency. I'll be back. They every provided shuttle service within 10 or so miles. I'm not sure I'll go anywhere else. Nice cafe' too.

dog2walk

Jul 13, 2015

On July 11th went in for my first routine service oil change. I was definately impressed with the customer service that i received that morning! I was greeted with a smiling face and given a tour of the facilities that were available while i waited. I had my 11 month old with me and we went right into the movie theatre where she was asbsorbed by RIO2 as i drank my morning coffee and she ate her breakfast sandwich. A very short time had passed and my vehicle was ready. I was surprised that my car was washed too! Nice surprise! EXCELLANT service! Nice Saturday morning adventure! Thank you!Renee

CJ

Jul 12, 2015

On July 10, I brought my 2014 Camry in for 10K service and found Danny Creamer to be very knowledgeable, professional and totally customer oriented. He answered all of my questions, got the car in and out as promised and the mechanics did a superb job. They need more folks like Danny.

Tacoma

Jul 11, 2015

I took my 2003 Tacoma in for a recall inspection and was very impressed with Jim Hudson's facility and enplyees at the Irmo dealership. I'll keep them in mind if I ever decide to buy a car. Seems like a well run place.

Julie

Jul 10, 2015

Had to get a wiper blade as only Toyota makes the back wiper blade for the 4 Runner. Mike ALWAYS takes very good care of us. He is an asset to Jim Hudson. 5 people were out the day we were there and Mike was helping everyone and still had a smile on his face!

Jrworley2003

Jul 9, 2015

Upon a recommendation from a member of our family, I visited Jim Hudson Toyota for a new car and requested Sale Associate Doug Morrison. It seems my family member was very impressed with her experience when purchasing a car in terms of the quality of service from both the sale associate and dealership. I decided to take her recommendation because, to be blunt; I would love to enjoy purchasing a car rather than reliving other not so pleasant experiences I have had in past car purchases. I did purchase my car from Jim Hudson Toyota. Moreover, I will share I too was greatly satisfied with my car purchase because of the outstanding service and great price. Just as Jim Hudson Toyota advertises, the service was outstanding and the price fair. I enjoyed the experience (for the first time). The experience was straightforward and reasonable. I did not walk out of the dealership feeling like I was in a battle or paid more than a fair price for my new car. Jim Hudson Toyota and Sale Associate Doug Morrison crafted a trustworthy environment and relaxed experience so that I would highly recommend this dealership something I have never done in my life. They did provide exceptional service and a fair-minded price on my new car. I just want to express my appreciation to sale associate Doug Morrison and the Toyota team for the stress-free car buying experience.

Frank789

Jul 8, 2015

I took my 2015 Camry for it"s 5K service. I had no appointment, just drove in and within 45 minutes drove out, my vehicle serviced and cleaned. Excellent service at Jim Hudson Toyota, Irmo SC.

Lynne T

Jul 6, 2015

Danny met me when I took my Prius 5 in for some body work. He made me feel like he was glad a came and that my problem with the car would be taken care of. I made an appointment for the next day and the car was ready earlier and for less money than expected.

TMF

Jul 4, 2015

Mike Crocker always shows the best service when i bring in my vehicles for service. Knowledgeable and courtesy is his strong suit. Keep up the great work!

theanarthrous

Jul 1, 2015

Savannah Hutto was friendly, engaging, and courteous. She updated me consistently and even walked me to the car after it was washed. She was an excellent ambassador for Toyota.

tsmith

Jun 29, 2015

Steve Arnold made the experience easy and enjoyable. He was very knowledgeable about the Tundra and made sure I fully understood the functionality and features of my truck before I left the dealership. Also, his laid back approach was much appreciated compared to past car buying experiences. Overall, it was a great experience.T Smith

Kersey, Lynn

Jun 26, 2015

The process of getting a car serviced has always in the past been intimidating for me as a female but coming to Jim Hudson's has made this task comfortable and not so foreboding. The service department employees are so courteous and helpful. They always come back to explain what my car needs before they do any work - giving me the best option for my car. Jim Hudson's has the best service department in the Midlands and u have been to a few others and they don't compare. Working with Chris Tudor and Patrick and Edgar Alwhine has made bringing a car in for service a more pleasant experience.

garyatj

Jun 25, 2015

We went in for routine service and left with a new car on a trade in. No pressure from Ted. He saw we were interested, answered our questions and clearly has a passion for Toyota's. Lee in the business office is a consumate professional. In all, a fabulous experience.Gary Heiligman

mimiof13

Jun 24, 2015

I didn't have an appointment but everything was really fast. I tried to set up an appointment on line but I felt the process was too much trouble.

M

Jun 23, 2015

We have 5 Toyotas and bring them all to Mike Crocker. He's always helpful and makes sure everything is safe and operating at its peak.

Toyotafam

Jun 16, 2015

Mike Crocker continues to provide excellent customer service - from the minute you pull through the door to driving away in freshly washed car. We have four Toyotas now. I would not take them anywhere else.I also needed to order a small, obscure part for our 2006 Sienna. I ordered it on Thursday, received an email the part had arrived and ready for pick up on Friday. Joseph, at the Parts Counter, was very efficient and friendly.

Ms. Queen

Jun 15, 2015

I made an appt but I got there earlier than the appt time. I was treated like royalty. My car was serviced and washed in a flash and I was back on the road.

Jenn124

Jun 14, 2015

I received excellent service; my car was done earlier than expected, Chris was so helpful getting a rental car for me and handled getting it returned as well , saving me time! Chris made this experience a positive one and I am very grateful for how easy the process was!

PM27

Jun 13, 2015

Took my 2003 Toyota Camry for possible mechanical issues. Jerry Kilgo after listening to my concerns had the mechanic trouble-shoot each issue and provided me with sound remedies to resolve each deficiency. I will definitely continue to trust JHD and Jerry Kilgo to resolve all my automotive needs.

Roby

Jun 11, 2015

Visited JHD (like I always do for all of my Toyota's) with an issue of Steering wheel Shuddering with Braking at highway sppeeds. As usual I met Chris Tudor, who quickly got my Camry evaluated to determine that my front rotors had "Warped"... he recommended that all 4 brake pads had almost 70% life left so did not required to be changed (saved me $$$). I was out withinn 2hours and very reasonable charges. I had also got my Highlander serviced the same day... great service as expected from Chris & JHT.

Ben321

Jun 8, 2015

I initially went in to get my truck serviced. Since I was in a lease that was at the top end of my budget I was looking for a way out. Harry stepped up and found a way for me to do just that. He not only found a way out of the lease where I didn't lose any money, he found me a replacement vehicle that I could afford without having to stretch my budget. I feel that he went well above and beyond my expectations and I am more than pleased with the entire experience.

GAGA

Jun 7, 2015

We trust Jim Hudson and have for years and years. Thank you Chris, for taking such good care of our cars!David and Linda Lorick

Captain-201

Jun 5, 2015

As always, a good experience dealing with the service department. Friendly 95% of the time, professional 100% of the time. Work was done as asked in a timely manner (I almost always wait for it). Service Rep took the time to check and provide an answer to a question I had. JH Toyota Service has been doing all the maintenance on my '07 Tundra since purchased from there in April of '07. Currently at 115,000 miles. They will continue to do the maintenance on it as long as I own it. Prices tend to be a little high on some items (like tires) but it is to be expected at a dealership and I have no issue with that. Keep up the good work.Oh yeah, love the waiting area, sssoooo much better then the "spartan" waiting areas at the 2 Chevrolet dealerships I've had to deal with (wife's car).

Mike Me

Jun 4, 2015

When we arrived at the dealer we weren't not accosted by a hoard of people trying to sell us a car. It was a very long day going from dealer to dealer trying to find a car., I will say all of Jim Hudson's car dealers are very helpful very courteous.... The TV AD says you never forget.. doesn't it...LOL We have been living here in the Midlands for 8 yrs now. This will be our 4th car we are buying from Jim Hudson. They must be doing something right don't you think? We also get a good deal when we buy there. Our sales person was Nick. Great Guy no pressure sales. We told him what we were looking for and he found it for us. If they don't have it at the dealer you are at. They have looked at other Jim Hudson's online to find what we wanted. I don't know if I can say much more about Jim Hudson dealers. Than buy there!

generous2000

Jun 4, 2015

Jerry Kilgo, one of service associates has been taking care of my 2008 Lexus for the last severalyears. He does an excellent job every time.

Hairy Bear

Jun 2, 2015

Service was excellent and checked my 2007 Toyota Avalon to my satisfaction. Chris Tudor is a very knowledgeable and courteous service adviser. Would recommend Jim Hudson Toyota for your service needs.

glorhg

May 29, 2015

Jerry Kilgo answered all my questions when i called looking for tires and a alignment. I got a better price and warranty than i had found. He knew the Venza and what tire i needed.We had over 74,000 miles on the tires that came on it. He suggested we replace them with the same tires. We had 2 other problems they found and fixed also. Thank you very much, Jerry. Roy and Jo Ann Glover

teacher

May 29, 2015

JB Storey is always informative, helpful, and accurate about the time needed for service. He treats me like I was a VIP customer! I know I can trust him to inform me what is needed for my car.

Dave H

May 28, 2015

I normally do all my own maintenance but occasionally I need professional attention which I have always received from this dealership. In this case the rear hatch of my Highlander wouldn't open because the cargo net got caught in the latch mechanism, jamming it completely. I couldn't see any way to access the latch without doing further damage but suspected if anybody had seen this before and solved it, it would be a Toyota technician. Sure enough the problem was resolved far quicker than I was expecting and for much less expense with no damage to the surrounding panels. The friendly service and well appointed waiting area are make a visit a pleasurable experience.

duke513

May 28, 2015

As always, I was immediately greeted by a courageous employee. She checked me in and asked about my concerns and/or problems with my car. I waited for my car to be serviced without any delay and in a pleasant environment.

Montani

May 27, 2015

Idiot light came on for routine maintenance. At 25k just a tire rotation. Called and made an appointment. Number for the JH service was a 866 toll free number listed on their web site which threw me off a bit. Was looking for a local number. When I did get someone it was a direct number and had to be transferred to service. Question; Why have two separate number listing for Sales and Service and have the same number. Anyway, the service person who answered the Phone 5/25/2015 was not real personable. Made me think she was in a call center somewhere, but I confirmed she was local when I made appt. Service was very good and timely. I have tried to schedule online but they just have someone call you back to schedule and its not worth the effort..

B. Brace

May 25, 2015

This is my second time purchasing a car from Jim Hudson Toyota. The first experience was a great one. We were looking for a car for my son. I love the fact that the salesmen were never pushy. They were very friendly, courteous and worked with you in regards to getting the best deal for you. I would recommend Jim Hudson Toyota to all of my friends without question. I purchased a 2015 Toyota Camry SE on May 16, 2015. Doug Morrison was my salesman. He was very patient, courteous, and always with a smile. I liked the fact that he was never pushy and worked with me in getting the best affordable deal. I have had two great experiences with Jim Hudson Toyota and it really means a lot when you can go to a dealership and feel the love and respect that they have for you. Kudos!!!!!

mjsarkis

May 25, 2015

I always received a great service at Jim Hudson Toyota through Kris Tudor. Kris is an honest adviser and always looks at the customer interest, I always receive an excellent service and their price is very reasonable with the quality that I receive.

newcompany

May 20, 2015

i,experinced once and never for get about itthey broke one of mu lugs and claim that was over treat and it broke down while we tray to loos in it,funny thing they offer to replace that with special price of 169.00would you trust this people again2 hours waiting for (pre appontiment ) For simple oil change

ToyotaFamily4

May 19, 2015

Rick Mercurio was a great salesman from start to finish while helping my son buy his first car after college graduation. The rest of the staff were equally welcoming and helpful, and we will return in the future for additional purchases.

Palmetto Nana

May 19, 2015

On Thursday, May 13, my 2006 Toyota Sequoia went into "limp" mode on my way to work. There was a pending issue that Jim Hudson Toyota had analyzed 7 months ago. It was anticipated that it would eventually need to be repaired but due to the high cost (over $2000) we were waiting as long as possible! I called when I arrived at work and spoke with Chris Tudor. He was great! The particular air intake valve that needed replacement had been on back order over a month. Chris immediately called me back within minutes, that the part had been received the afternoon before and offered to take my car immediately for repair. This was indeed in God's timing! I drove the car to them and they dropped me back at work (15 miles away) repaired my car and sent another driver for me all in about 5 hours. Their shuttle drivers were both courteous and very personable. Chris was so helpful, courteous and he went the extra mile to have my car back to me in time for my granddaughter's class program. I truly appreciate the way he accommodated my needs. Thanks to all for a good experience.

Glenn

May 16, 2015

My service rep is Jerry Kilgo I always receive TOP Notch service when working with Jerry . He is always up front and most definitely calls when anything out of the ordinary occurs when the technicians evaluate my vehicle. several years ago while I was working overseas my brother had taken my vehicle to another midlands area Toyota dealer and I have had occasion when and it has been my experience working out of town to have my vehicle serviced by other dealers. No dealership can compare to Jim Hudson Toyota and until they prove otherwise I shall continue to patronize this dealership.Glen

Jak302

May 15, 2015

Please ask for Butch Butler if you go into Jim Hudson. He was patient and kind with me as I ask many questions, sent many texts and emails before purchasing my vehicle. He was extremely helpful with me as I determined what vehicle I really needed, saving me money from purchasing a vehicle that I did not need. I have used their service department with a previous vehicle and was extremely impressed as they were also kind and the wait time was never more than what I was told it would be. I highly recommend this dealership.

Avalon4Rex

May 15, 2015

It is never convenient to have your car serviced. Having said that, these guys go out of their way to make it as pleasant as can be. Good communication on issues and when the car is ready. I even got car care tips after hours on his cell phone! I couldn't ask for more.

SC Grams

May 10, 2015

I needed a signal light replaced and was able to get in and out in about 30 minutes. I am grateful for the excellent work and the way I am treated.

Amelia

May 7, 2015

I recently took my 2012 Toyota Camry to Jim Hudson Toyota for its 30,000 mile tune-up. I was impressed with the great service that my car received, the friendliness and professionalism that the employees showed and their kind offer to shuttel me to and from my home while the service was being performed. In my opinion, this is an exceptionally good business and I highly recommend them.

MAP0813

May 7, 2015

My automobile had a major malfunction on the interstate while I was headed from the upstate to Charleston for a weekend trip. The dealership I usually work with in the upstate contacted Jim Hudson Toyota on my behalf. Within minutes they had a tow truck on the way and put me in a rental car so that I could continue my trip. The entire service staff was very caring and easy to work with. Andrew Dantzler in particular was just awesome! I would recommend this service department to anyone.

Mary York

May 6, 2015

I have used the service department since I purchased my 2011 Camry in 2010. I have always received excellent service. I now work exclusively with Chris Tudor for my service needs. He goes out of his way to provide me with courteous, convenient service. I really appreciate the shuttle service to work and having my vehicle delivered to me. Just a great example of how Chris goes above and beyond to provide excellent customer service.

happydriver1285

May 5, 2015

This was my first official car buying experience and I wasn't disappointed. Steven was very attentive and wasn't pushy (which is the experience I've had before at other dealerships) They made the black cloud of a major purchase disappear and were extremely thorough in answering any questions or concerns I had. I'd recommend this dealership to anyone out there looking.

royt

May 5, 2015

My service experience has always been great at Jim Hudson Toyota. Service techs are always courteous and all work to be done is explained in advance. I will buy my next automobile from the Jim Hudson auto group.

eliz803

May 4, 2015

I have been coming to the service department for the past 7 years maintaining a Camry and now a Sienna. Chris Tudor always provides the best customer service. He makes sure to keep me informed and gives me accurate wait times (which I really appreciate). Would highly recommend him to anyone.

J Li, H Li and X Li

May 2, 2015

Ted Inman, Sales Associate in Jim Hudson TOYOTA, is a best salesman we have met. He is friendly and helpful to customers. He took all efforts and worked overtime to get the car we wanted (RAV4 XLE, on April 30, 2015). He provided us with a great car buying experience. We thank him very much and will recommend him to our friends, surrounding people and you.

Djdriggs

May 2, 2015

Bob Manganello, Was Awesome, went out of his way to stay a couple minutes after hours to make sure our Tundra was finished, Service Mechanic showed me the problem knowing we just bought the vehicle and the back brakes were bad and the Alignment was off, also Bob had my keyless entry repaired, GREAT JOB, I will be back !!

SC_Beachcomber

May 1, 2015

Owning an ancient Highlander with only 147,000 mi on it, it is still a great experience to get it serviced at Jim Hudson Toyota. Good people, good coffee and cookies to boot!

tiger1

Apr 30, 2015

I had my car towed into the Service Department. Chris Tudor saw me get out of the tow truck and came outside to see what was wrong. He immediately got it into the shop and had a technician look at it. It turned out to be just a blown fuse and Chris had me on the road about an hour later. Great customer service!

Les

Apr 29, 2015

Service was quick, as usual. Chris Tudor always get me in and out efficiently and is helpful in discussing possible service issues needed in the future.

L.R.F.

Apr 22, 2015

This is our second Toyota from Jim Hudson. Service department has always been top notch for us. I'm fixing to need to replace my '91 Ford Explorer within a year - not much question where I'll be going.

Brother Dave 10-0

Apr 22, 2015

We just bought a new Venza. Our experience buying this car was truly "Over-The-Top." We have never experienced such courteous service! Highly recommended!

TW

Apr 20, 2015

I recently dropped off my Corolla to have the tires replaced, balanced, aligned and got my oil changed. They also completed any and all outstanding recalls. But that isn't the whole story. Chris Tudor personally called me (talk about going beyond the call of duty) to let me get in on a tire deal knowing that our tires were approaching their finals days. Now most dealers would just inform the customer when they came in for a normal oil change that they needed tires and the customer would probably pay the full price/going rate.But that was not the case with Chris Tudor and Gregg Foster gave us a great deal on some Michelins.Finally, Chris made sure that our vehicle was not only ready when we arrived after work, but had parked the car in a "special" spot to avoid any dents or dings from other cars.Sincerely appreciate the great service!Tom Watson

betsykinsella

Apr 20, 2015

This is my 2nd vehicle from JIM HUDSON TOYOTA. The service department is excellent. I have been provided a shuttle service to and from work each time I've had a service appt. The staff is genuinely concerned for excellence.

Mike S.

Apr 20, 2015

I was told at a routine oil change service that there was a recall on my headlights. They scheduled me for service and when I arrived I was taken care of immediately. Customer service is excellent at Jim Hudson Toyota.

Rav4owner

Apr 20, 2015

I stopped in for a quick oil change and the service staff finished in less time than estimated. I knew that I had a recall pending and told them that another dealership wouldn't fix the recall until I had an expensive repair completed. The JH staff couldn't believe it, told me that the repair had nothing to do with the recall, and said that they would take care of it. Gotta love these guys.

Pam W Kilpatrick

Apr 17, 2015

Excellent sales and service team and a great experience. Highly commend Harry Armstrong for his assistance in making the selection and sales process as painless as possible. Wonderful customer service by all involved.

algee

Apr 16, 2015

I've been dealing with this service department since around 2010 and the service s always been excellent! Thank you for always taking care of me.

C.Snell

Apr 16, 2015

One might be inclined to think that your company only works on the vehicles that are germane to this dealership. I like the fact that you serviced our Sierra with professional skill and "know how!" Bob explained every thing that needed to be done on our vehicle in layman's terms. He took no chance of our not understanding the necessity of the truck. We are grateful to him and the entire staff that we encountered at Jim Hudson!Christian Snell, Jr.

Roby

Apr 14, 2015

Overall good service experience on our Highlander. But be sure to know what you need done on your vehicle...otherwise the service advisers could misguide you! Except Chris Tudor - the best Service Adviser I have known.

OneDayAtATime

Apr 14, 2015

I cannot tell you how much I appreciate Andrew Dantzler and Chris Tudor. I have been coming to Jim Hudson Toyota since I moved here in 2004. I bought my 2004 Highlander from Jim Hudson in 2008, which now has over 220,000 mi on it. The biggest problem I've had with the Highlander is the A/C. I foolishly took it Toyota Center just under 2 yrs ago to have that fixed--big mistake! I only took it there for a little extra convenience for myself and ended up with A/C problems again in less than 2 yrs with a brand new compressor! And where is Toyota Center now!? I explained the situation to both Chris and Andrew who, not only assured me they would take care of it, but also guaranteed this A/C for life! Not only that, they know I am not a rich person and this is a big ticket item that should not have to be addressed again after such a short time, so they provided me with options and gave me a customer loyalty discount. Every penny counts for me. I will NOT take my vehicle anywhere else again--convenience or not!Another thing I appreciate about Chris and Andrew is that they let me know what to expect and what might be next regarding my vehicle's "health!" This is extremely helpful as I plan and budget!I highly recommend Andrew and Chris, and Jim Hudson!!

Pam Burgess

Apr 14, 2015

Mr. Mike Crocker was exceptional as always. I also consulted with JB Story who is always a joy to work with. I also value his opinion on any service work I have done. Everyone at Jim Hudson Toyota is very courteous and always has good customer service skills.

Happy Toyota owner

Apr 8, 2015

I've been dealing with this service department since 2004 and the service s always been excellent!Thank you for always taking care of me

Paul

Apr 8, 2015

As usual the staff from Nicole at the service desk to the people at the sandwich bar were simply excellent. I especially like Nicole's sense of humor and her professionalism.

deedoug

Apr 6, 2015

Chris Tudor and Erwin who works in parts knows the service of my car and I am very please each time I come .Thank You

sjp1311

Apr 2, 2015

Chris Tudor was great. We spoke prior to dropping it off, and he handled the rest. He even called to update me on the status of the repairs, even when he knew I was out of town.Truck is running better than ever and I don't have to worry about the repairs, because of their warranty.Thank You Chris Tudor and Jim Hudson .

Karen

Mar 26, 2015

Definitely received VIP treatment from John R. and the sales team. Plenty of time taken on the orientation of my new Highlander. I have received follow up calls and texts checking on questions or problems. Great experience from start to finish. Thank you Jim Hudson Toyota and John. I have recommended you to friends.

Jdeatrick

Mar 23, 2015

Service experience 3/19/15 was exceptional. Everyone was professional and courteous. The mechanic did a great job on the tear down of the engine. His ability was prove the next day. My family and I took a trip to Raleigh. We encountered 3 major accidents. There was constant stop and go for over 3 hours. The 4 Runner took it in stride. It ran perfectly and showed no signs of oil leakage.This is the reason we continue to use Jim Hudson for service since moving here in 2010. A personal thank you to Jim Hudson.

AllieShaw

Mar 14, 2015

Outstanding customer service, financing, and exceptional friendliness and professionalism! Best car buying experience I've ever had! They are always willing to work with you and ensure that you don't settle for less than you desire. Brandon was an great sales representative and he was partnered with Brett in Finance that made the car buying process informative and fun!They make sure that you are taken care of and guided through getting refunds on prior warranties, and even double/triple check that you've recieved all rebates possible. Remarkable experience.

Darlene

Mar 13, 2015

Mr. Keane and the service/tech staff made my visit perfect! Even though I didn't have an appointment, I dropped by in hopes of getting my oil changed. They took me right in and were also able to do other repairs to my vehicle. I left happy and like I was driving a brand new car! Thanks to all!

rcbstuff

Mar 9, 2015

Chris explained the work that my vehicle needed. He listened to me . I have 3 other Toyota dealerships closer to me. But because of the service I receive from Chris, I come to this dealership.

Christina

Mar 9, 2015

Chris is my "go-to" guy for service on both of my Toyotas. He is always pleasant, helpful, and has never steered us wrong with recommended services, tires, etc. When we were ready to buy a new Prius, he introduced us to J Renard Green in the sales department and he was a gem, too. We couldn't be happier with the level of customer service Chris (and Jim Hudson) provides to us!

mduncan29212

Mar 8, 2015

Danny Creamer always treats me with respect and friendship. He is efficient and keeps me abreast of what is going on with my car. It is a pleasure dealing with him.

Tee Alexis

Mar 6, 2015

I had a great experience. I regret that I do not remember the young lady's name who assisted us in the service department. She is great, she builds good rapport with customer from the start.

Ymorris2

Feb 27, 2015

From the time I made my appointment to pulling off the lot I received excellent customer service. I drive a Honda and needed nitrogen in my tires. Jim Hudson is one of the few places that provide this service. I will definitely come back and recommend you do the same!

kasey branhan

Feb 26, 2015

When I bought my car I had the best experience. I didn't fully expect the great service to last once I had bought it and would be returning for service on the car especially since it was included in the price of the car and I wouldn't be paying out of pocket. To my surprise I was greeted with nothing but friendliness, respect, and consideration and I left with a feeling of joy. The wait was very short and relaxing in the waiting area.

Stephanie1153

Feb 23, 2015

We are loving our 2015 Limited Toyota 4Runner! Pete Green was AMAZING to work with! He kept us informed as we waited for our 4Runner to delivered and took care of us every step of the way! Lee Wilson in finance was GREAT and made the process very smooth! We can not say enough about Pete, Lee and the entire staff at Jim Hudson Toyota! We look forward to seeing them when it's time for the 4Runner to be serviced! We would definitely recommend and buy from Jim Hudson Toyota again!

pjstahl

Feb 16, 2015

Brought my 2013 Avalon in for 15K mi.check. Done and washed in 30 minutes! Wow! Mike Crocker and his crew run a tight ship!

Stew

Feb 16, 2015

Bottom line: I HATE spending money. I told my sales person this and he understood. We hit it off right away and I liked him immediately. My family and I have spoke of him to our friends and folks at work. He is one of those people that you want to help. This is why I am writing this review. If you are looking for a car or truck, call Harry Armstrong at the Irmo Toyota dealer. You will be glad you did.

Sam Painter

Feb 11, 2015

I always received excellent service on my leased 2011 RAV4. The lease was coming up so the dealership gave me a great deal on the lease of a 2015 RAV4 XLE. Thank you Jim Hudson Toyota!

mwsuggs

Feb 10, 2015

Great customer service. Always an enjoyable visit. The staff looks out for you and is always courteous, thorough, and explain any maintenance issues that arise. I always bring my vehicles here for service.

cgshaw

Feb 8, 2015

Jim Hudson Toyota is the only place I will take my cars for service. They have always been courteous, thorough, and helpful in all my dealings with sales and maintenance. They patiently answer my questions and give me advice when I ask for it. You can't go wrong with Jim Hudson Toyota

mduncan29212

Feb 8, 2015

The Tire Pressure warning light activated one cold morning, so I took the Highlander to have it looked into. Of course, the light went off 2 minutes before I drove into the service dept. No problem. Mike Crocker had all the tires checked and Nitrogen replenished. All done in a short time. I have never had a 'bad' service experience here. They also have great cookies and friendly staff at the Toyota Cafe.

ksgibson19

Feb 6, 2015

I am impressed with the Customer Service. Went in for 2014 Camry 10K maintenance and like before was treated exceptionally well. Thank you Customer Service!

Sdp12856

Feb 4, 2015

Had an issue with there only being 1 key with the truck I purchased. I had to buy a key and remote costing $240.64.. They saw I was not happy about it and refunded the money.

timothyrice

Feb 3, 2015

I came in for the 50K mile service on my 2011 Camry. Tracy did a great job explaining the work and cost. The waiting area is modern, clean and comfortable. I was able to get work done, have a cup of coffee and get my car serviced quickly.

Steve P

Feb 2, 2015

Everything went fine until after closing the deal. We start to leave and the salesman hands me one key to the truck. I ask him for the other key and the remotes and he tells me that is all they have. He tells me he can get me some at his cost. When I got them and went to pay not only did I not get them at his cost they charged me $20 more than he said it would be. He talked to the General manager and he said he would give me a $120 service credit. I paid $240 for one key and one remote. I told them I did not want a service credit but they would not give me the $120 cash. They should have given me the $120 in cash or written me a check or at least given me the key and remote at cost but instead made money off the deal. I asked them for used ones and never got a response. I should at least been told there was only one key to the truck before closing the deal. This was a terrible way to treat a customer.

frankfromaiken

Feb 2, 2015

Went for 60,000 mile service. Recommended service was well defined and clear. Workmanship excellent. Mr Keane, asst service mgr, was very pleasant and thorough.

PKC

Jan 31, 2015

When we came to Jim Hudson's to have a headlight replaced, we didn't really expect to find a new car. We looked at some new Camrys, but didn't find exactly what we wanted. The next day Brandon Desplinter e-mailed us a photo of a recertified Camry Hybrid. We really appreciate that he found a car that met our needs. He was knowledgable and informative. He was courteous and spent a lot of time with us. Lee Wilson was very helpful with loan papers, etc. We bought our first Prius from Jim Hudson's almost nine years ago, and the service has always been top notch. The flowers were especially nice. We love our Camry and highly recommend Brandon Desplinter and Jim Hudson Toyota.

First Car

Jan 23, 2015

I went to Jim Hudson Toyota to purchase a "fist car" for my 16 year old daughter. I can't say enough about the service we received. It was a pleasure to deal with the sales professional and the used car sales manager. The special treatment of having her car placed on the "red carpet" made this an experience she will never forget. This is my 2nd purchase from Jim Hudson, and this is just another reason all future purchases will be at a Jim Hudson store. Thanks again for Jim Hudson Toyota making this a great and lasting experience for such a special purchase. :)

Lindahingst1

Jan 22, 2015

I drive from Sumter because the service is fast and the friendly. This is my second purchase with Jim Hudson and I will buy all my future cars there. I recently recommended Jim Hidson Ford to my daughter and she purchased a 2015 Mustang. They made her feel super also. My friend who usually drives with me tells all the ladies this is where she will buy her next car. Thanks for making servicing a fun thing. I knoww my car will get older and I will need work but I trust they will be honest with me when that time comes.

Lindseybrooke

Jan 20, 2015

I've been coming here since 2007. I have amazing service and wouldn't go anywhere else! Chris, mike and Andrew have always taken special care of me!

Barbara

Jan 11, 2015

The sales person was not presentable, and was not able to answer any of our questions. They left us outside in very cold weather, because they could not find the key to a car after waiting 10 to 15 minutes they returned with the wrong key for the car. and without an apology!!! The place is unbelievable I can not believe they represent Toyota!!

slj

Jan 10, 2015

Internet sales mgr. Stephen Conti provided an excellent experience. He was well prepared, directly responded to what we were interested in and thankfully did not waste my time as has been my experience with other local dealers. I would certainly recommend Mr. Conti to other internet customers.

chief

Jan 3, 2015

The sales manager was courteous and prompt with his authorization of the free service. No pressure applied. My service was completed in about 45 minutes.

Char

Jan 1, 2015

Good service...on time and a great place to relax while waiting...the cafe food is good and very reasonably priced! I would purchase another car from this dealership!

mwsuggs

Dec 26, 2014

We bought our vehicles at Jim Hudson and get all the work done in the service department. Always a great experiece ther. They treat you like family.

Michael Bishop

Dec 20, 2014

Our 2004 Highlander came in and needed a new transmission and a water pump, luckily we had a 3rd party warranty in place. However, the warranty company did initially balk at the part cost for a factory reman transmission.Mike Crocker worked tirelessly to help us remedy the situation and through his efforts and our own we were able to work out a compromise that suited all parties. Mike also helped us determine some other services that just made sense while the trans was out that cost very little to perform (rear main seal for example).Hopefully Mr. Hudson appreciates as much as I do the hard work of excellent employees such as Mr, Crocker. I would certainly recommend Jim Hudson Toyota for service.

amygamble

Dec 11, 2014

I have used Jim Hudson's Service Department for years. Always, a friendly face with a warm smile from all Departments! Knowledgeable and efficient! Would not go anywhere else... A BIG thanks to "The Jim Hudson Team"!!!

wheels140

Dec 1, 2014

My Wife and I purchased a 2011 Camry in August 2010. At that time we were tricked in to purchasing an extended warranty for $2,000, we were told that at any time prior to the car being paid off we could receive a full refund for the warranty purchased. We have been attempting to contact Jim Hudson Toyota but no one will follow up nor call us back about the matter. This is truly a form of highway trickery and I will never purchase a vehicle from this dealer again. If a dealer lacks honesty and integrity it is not worth my time and money.

Jeannie Sullivan

Nov 30, 2014

I went into the dealership looking for a used truck for my teenage son. Brandon not only helped us find one that was perfect for him, but he was patient enough to answer all our questions about about the 10-year-old truck we were purchasing. By the time we had purchased the truck, I knew that I wouldn't go anywhere else to buy my new car to replace the one we had traded-in for the truck. Brandon, Eddie and Randy were great to work with and so was everyone else we encountered! From teaching us how to use the fancy coffee machine to make hot chocolate to finding a way to structure the financing to meet our needs - this team is awesome! If you're thinking about a new car or truck, please go see the team at Jim Hudson Toyota in Irmo!

janiepg

Nov 23, 2014

Chris was extremely nice and professional- he addressed all of the concerns we had for ourHighlander, called me several times during the time it was being serviced, and was just verykind and helpful!

reclaimed

Nov 21, 2014

I am glad I choose to have you do all of the work on our Tundra! As always. Great job for 6 years now! Thanks!

color56

Nov 17, 2014

It was saturday (11/15/14) morning and I was on the way out of town and my tire pressure light was on. When I arrived I was aproached by Drew Lifrage and I was in a rush but it was very busy but Drew gave me the best customer service anybody could ever receive he listened patiencely and asked if I wanted a car wash after the service was done. He told me how long it would take and to my surprise he was right even through it was busy. It is great to see even when a dealership service department is busy you can still get great customer service at the end he explained why the tire pressure was down in a language I could understand because I told him I dont know anything about putting air in a tire.It great to see a car dealesrship service department doing things like they would want to be treated because most drive your car off and bring back a tragic bill.

pamelacollins

Nov 12, 2014

Excellent professional staff, great facility, very well organized, friendly folks, we have purchased four vehicles from this dealership so far. I highly recommend the service dept.

suevan.gentry

Nov 8, 2014

Jim Hudson's service is amazing, First, as you drive into the service department it is impressive, yes 3 lanes, with many service people just waiting to help you, it is clean, neat, and efficient. My favorite service person is Mike Crocker, but everyone says "Hello". I know my car will be taken care of and serviced without extra charges. If there are any problems found, they always check with me first before servicing. One time I did need extra work done which took about 3 hours, no problem they have a delicious cafe and comfortable waiting area with a TV. Who would think getting an oil change could be so much fun!

maryjane56

Nov 4, 2014

I am very satisfied with the service I received. Everyone is so nice. I would definitely recommend Jim. Hudson to family and friends. The best breakfast and coffee.

Chelsea Berry

Oct 28, 2014

The Jim Hudson Toyota dealership has an amazing servicing department. Every time I come in to get my 2014 Rav4 servcied, they are very welcoming, friendly and eager to assist me in whatever I may need. They are also time efficient, and so far have serviced my car in a shorter amount of time than was estimated. Great Department!

AmyF14

Oct 24, 2014

Love Jim Hudon's service dept. They are honest and very efficient. They always try their best to please me. and they don't try pushing you into things you can' t afford or don't want to do. I have never had a bad experience with anyone there. Always very friendly and professional. I would reccomend them to everyone!

Reg Belcher

Oct 24, 2014

Love Jim Hudson Toyota's Service Department. They are honest, dependable, and highly efficient. They produce great results, and they always try their best to please me.I also highly recommend John Rectenwald in Sales. He was fantastic to work with and extremely knowledgeable.

EA

Oct 16, 2014

Bought a 2014 avalon touring from there recently. We were approached by Stuart, who is an excellent salesman. Stuart made sure that we were happy and I think he helped me get a fair deal for my trade. Once he found out that my wife would be the primary driver he provided an excellent overview of the vehicle and features for her. I really believe that if he hadn't been so thorough with showing my wife all the features of the car we probably wouldn't have bought the car. As for the car it is a great value for all the features and it looks great. She absolutely loves the car.

Lindahingst1

Oct 16, 2014

I bought my Camry in Jan 2014. Got best deal after going to my home town dealer and made to feel they didn't want to sell me a car. their loss I was paying cash. The service is beyond my wildest expectations! So much I drive from Sumter for all my work. My friend came with me she has never bought a car from you but says she is going online to tell them they know what customer service is. I love my Camry and I'll be like the commercial did you buy another Camry? yes I will Thanks for your comittment I never thought I would enjoy going to get my car worked on???

David Cockrell

Oct 16, 2014

The thought that has gone into making having your vehicle serviced is second to none. I made my appointment online, and drove up to the automatic doors that allow me to drop my car off without being in the weather and was greeted by an advisor within seconds. My car was moved while I spoke with the service advisor and was services in less than an hour. The Good news for Toyota is I will replace this Camry with another Camry some day. The bad news for Toyota is my 1996 Camry has over 210,000 miles on it and still runs fine. My son just bought a 2014 Camry as his first new car and loves it. We will see the sales staff in about fifteen years....

abmsray

Oct 11, 2014

Over the last 25 years I have had the pleasure of a superb experience with the Toyota Service Department Team. I may not have always had the best news in what needed to be repaired but I always walked away with having received the absolute best in care for my 1990 Supra, 1991 4Runner, 2001 Tundra and 2001,2007 Camry. The service team at Jim Hudson Toyota is the absolute best. Edgar Alewine, JB Storey, and Chris Tudor specifically have always provided extreme knowledge, friendliness, honesty and care in my service and repair needs. I appreciate the time they take to explore the best possible options I might have in any given service and repair need. Thank you for being the best at what you do.

angela.syphertt

Oct 8, 2014

My son just bought his first vehicle and my salesman Devin Simmons bent over backwards to help him. He got a great deal and an affordable payment. I know that Devin went over and beyond because the deal we were given was unimaginable. He got a very nice used Toyota Camry. Tyler loves this car!!!!! Thanks so much for all the help!!!!! I recommend this dealership to anyone. Awesome is an understatenent!!!!!!!!!!!!!!!!!!

Mark_Scuba

Oct 2, 2014

I purchase a 2014 Tacoma recently, my second purchasehere in less than 6 months. I had them install the OEM roof racks. a few months later my son noticed water coming in through the rear seatbelts. I called up and was told by the service guy that there is no way it could be the roof rack but to bring it in anyway. They did a leak test and sure enough they forgot to install the correct washers. Had to wait a few days for parts , so in the mean time they parked the truck out in the rain (real smart). I was called the next week and told to come pick it up , I asked if they inspected for mold or any damage under the headliner, the answer was I'm sure they did. I picked up my truck and noticed it was filthy(they didn't wash it as usual). Then when I got home I looked at what was done and it stated that they performed a 19 point inspection. It included Washer Fluid, so I went and opened the hood and guess what?, thats right it was close to empty. So I'm doubtful they performed any of these inspections and probably don't for anyone. So take what you will from this review as before this I trusted them and thought they had a good service department. Now I'm not so sure.

sally.utley.9

Sep 28, 2014

I brought my 2010 Camry in to repair the wheel bearings, a $700 repair. Upon further checking, the assistant service manager determined that this repair would still be covered under warranty. The repair was completed faster than expected, my car rides smooth and quiet again, and I did not pay anything. Thank you very much for honoring the warranty!

tracy.gotz

Sep 26, 2014

On Saturday morning I sadly went in to trade my beloved 2002 Avalanche. I was driving my son 60 miles a day for school. Stuart Gibbs greeted us and it went uphill from there. Warm, friendly, helpful. He said the Honda Civic was sold but two of the Prius' were still available. My daughter and I went on a test drive and I fell in love with the 2008 Toyota Prius! We came back to the dealership, signed a couple of pieces of paperwork, and drove home to show my husband the car I wanted to purchase. A couple hours later my husband and I returned, signed the paperwork, and drove home in our new car. It was a pleasure meeting Stuart and dealing with someone that was friendly, professional, and very personable! Thanks Stuart!Below I had to choose 1 dealership besides Jim Hudson Toyota. I did not go to any other dealership. This is the first time I have not car shopped 2, 3, or 4 dealerships!

Mbishop

Sep 24, 2014

Yes, I said pleasant and buying a car in one sentence. I was reluctant to go to a dealer to buy a car, but was desperately in need of one. I wanted a nice used Toyota, so I decided to brave it and enter the building. I was immediately greeted by Stuart, and we talked about what I wanted. He was polite, helpful, and (gulp) HONEST. He helped me through the entire process from start to finish. No pushing, no pressure, nothing but helpfulness. Everyone there was very, very pleasant, and Jamie in financing explained everything in detail. He shopped around to get me the best interest rate. I would highly recommend anyone going to this dealership to purchase a car. As soon as you walk in the door, ask for Stuart. You will not regret it.

kalliopie.lock

Sep 24, 2014

I went in looking for a nice used car, and Stuart set me up with the perfect one. No pressure, no pushing, just a conversation about what I needed. he was with me through the entire process, and made sure I was treated well. I would highly recommend this dealership, and ask for Stuart!

larry.franklin.370

Sep 24, 2014

Brought my 2006 Corolla in for a recall. I was greeted quickly and the service was great. This is the best service department I have ever experienced. Great setup.

New car owner

Sep 19, 2014

Very pleasant experience. Negotiating with them on price was not painful as it has been with other dealers.

Laura Howard

Sep 17, 2014

I wouldn't be critical except this is the second time I've a sub-optimal experience at Jim Hudson service dept.The first negative was when service was completed, had almost arrived at destination in Camden when a cover for something under the car came half detached & started dragging. Took hours for a tow truck & it to be reattached.This time the oil drain plug wasn't threaded properly or tightened adequately & discovered when there was oil all over my garage floor.Cone on guys! This is your job! Let's do it well, not carelessly!A nail was discovered in my tire & the repair was almost $30- which I found out when I went to pay the bill. Seems a bit excessive to plug a tire but what was I to do?Probably won't go back. Would you?

abbycates

Sep 17, 2014

I went in with a very specific request/mindset for a used Prius, and Steve Arnold was great the entire time, continued to look for me until we found the right deal and fit for me. He never pushed and I never felt any pressure at all like you can from typical salesmen. I was so pleased with everything and how I was treated. Made what could have been a difficult process very simple and easy. I would definitely recommend this dealership to everyone! Thanks again!

toniamajor

Sep 14, 2014

I bought a used vehicle 4 years ago, came back to get a new one! Never disappointed, even took my mom there to buy her new Camry last year! Friendly staff, excellent service, worth the drive every time!

Amjed

Sep 13, 2014

This is first time I have dealt with them, and I will never ever deal with them again. I have leased a car from them. And also I want to lease another car for my wife, but they give mislead me by price

Normand Brooks

Sep 7, 2014

I bought my Tacoma at Jim Hudson four years ago, and felt that I had gotten a very good deal. I have been so satisfied with the truck that I plan to keep it indefinitely. The market value, after four years, remains at approximately 75% of the price I paid for it!I have continued to drive 60 miles from my home to Jim Hudson Toyota, because of the outstanding facilities, courteous and friendly staff, and professionalism of the service group. I could easily find other Toyota dealerships that are closer to my home, but I have never found one that rated favorably with Jim Hudson, in my opinion.I recommend to any Toyota owner that you find a service department that treats you fairly and professionally, and stick with them.

donconnor

Sep 1, 2014

My wife and I leased a 2014 RAV4 from Jim Hudson Toyota in Irmo, SC. This is the first time that we'd leased a car and were unsure about a few things. Our salesman, Steve Arnold, was fantastic to work with and explained very clearly what we could expect and what the advantages were for us in our situation. Steve was very personable and in my opinion, was one of the best auto salesmen that I've ever worked with. I appreciate his approach to the sale, which was "not pushy" like some sales persons are prone to be. Kudos to Steve for his help. We appreciate the great customer service from the entire staff at Jim Hudson. They are certainly more professional than most other dealerships that I've visited. I will be a return customer!!

lisaparker

Aug 31, 2014

I was impressed with Mr. Bowden from the moment I first met him. He was genuinely interested in finding exactly what I wanted within the price range I could afford. He did everything he could to make my care buying a pleasant experience. I absolutely love my Camry and will most definitely recommend Jim Hudson Toyota to anyone looking for a new car. They exceeded my expectations which was a wonderful surprise.

ahallman

Aug 28, 2014

Had my car serviced Tuesday. Tires were rotated, I was happy. Then I lost my hub cap on the way home! Obviously it wasn't secure after all was complete.However, called Jim Hudson and they said they would replace with no cost to me. Thanks!! It will be next week before I can get it done, but thanks for working with me!

minhj85

Aug 26, 2014

I'm just satisfied with my choice to purchase a car from Jim Hudson Toyota. People are nice and you can get great service and help from them!!If you live in Columbia, SC, I recommend Jim Hudson as a place to become a car owner.

huntercoleman

Aug 26, 2014

My car buying experience was great with Steve as he was very professional, worked with us to make sure we were getting a fair deal and had great personality making us feel like family from the start! I highly recommend Steve if you plan to do business with Jim Hudson Toyota as you will not be disappointed or going home without the vehicle you are looking for.

cstewar1

Aug 25, 2014

I look my car into the shop for one thing and was called about several costly repairs that needed done. My service manager Mike Crocker asked me about any extended warrantis I might have purchased. I wasn't sure so he called for me and found that I in fact did. Thank you Mike for taking care of me!

Joe DeBellis

Aug 21, 2014

We have purchased our last (2) Highlander Limited cars from Jim Hudson Toyota and their customer service has been over the top. I would highly recommend them for a new car purchase or service. William Hayward was our salesman for the last car and did a great job. Dave Ellison was our Customer Service Rep. and went out of his way to take care of us. Joe DeBellis

a.ellis

Aug 17, 2014

First time getting my van serviced at jim Hudson. Chris Tudor put my mind at ease, got me right in and out the door FAST!! Couldn't beat the price anywhere, which I was suprised by. Also incredible waiting area for customers. Had space to set up and not miss any work that I needed to get done! Thanks again! I will be back!

Tacoma 4x4

Aug 11, 2014

Been going to Jim Hudson Toyota for many years now for service. Came in to get tires changed and alignment done on my 2005 Tacoma 4x4. After tire replacement and alignment, service technician pointed out that my front wheel bearing was going out on the driver side. Setup appointment to come back the next morning. On the way home tested out the theory. Sure enough, when I turned one way there was a considerable amount of noise coming from the front wheel. When turning the other direction it got real quite. Came in the next morning for a replacement. Truck now drives great and sounds great! I'm glad that Jim Hudson hires such good Auto Mechanics.

gemni0315

Aug 11, 2014

We have been to Jim Hudson Toyota abut 7-8 times in last six months-for buying 2 new cars to have cars serviced,, and have been extremely pleased with their Customer Service, Maintenance Shop, their Employees- just about everything.We highly recommend them for New Car purchases and scheduled or unscheduled maintenance.

chaswen

Aug 10, 2014

Every time we go to Jim Hudson Toyota for service we are greeted warmly and promptly. When we don't have our paperwork in order (shame on us), the service representatives look up whatever we need and are so nice about it. Service is done so quickly that we are still eating lunch from the cafe when the serviceman comes to tell us the car is finished. We'll keep going back!

chrsmy

Aug 7, 2014

Nate Ellison , Brandon Desplinter , and Paul Larosa amazing! Provided top notch customer service! 5 star experience! WE LOVE OUR NEW 4RUNNER! Thanks for your patience!

EC24

Aug 6, 2014

I recently required repair of my 2006 Prius. Jerry Kilgo went above and beyond to assist me. I have exclusively used this dealership for service since I bought my Toyota and have never been disappointed. The service staff is always friendly, service is timely and I have never had a problem afterwards. I can't forget their shuttle service--very helpful in this busy world. Thanks for the great job you do!

jsingleton6

Aug 6, 2014

When I arrived, I was greeted by a friendly service writer. Everything was explained to me, I signed the authorization and shown to the waiting area. I was told that it would take approximately one and one half hours to complete the service. It did not take near that long....not even half that time. Everything went smooth. I have no complaints.

treycovy

Aug 6, 2014

I have purchased numerous cars from Jim Hudson over the years. I called Dave Ellison, who in turn, referred me to Steve. Steve Conti found me exactly what I wanted and delivered ahead of schedule. Upon picking the car up, Steve had the red carpet treatment. Literally. My new 4Runner was on the show room floor. Even gave me flowers to take home to my wife.

charmlamb

Aug 4, 2014

I recently traded in my Tacoma for a 2007 Rav 4. It was the most pleasant experience I've ever had at an Auto Dealership. A week or so after I had the Rav 4, I noticed it was idling roughly when I would stop at a red light. It was getting worse by the day. I decided to just drop by Jim Hudson Toyota and see if they could tell me what was wrong. In about 15 min, the service advisor came to get me and tell me they fixed the problem. I didn't owe a thing! I'm very happy with past service I had with my Tacoma also. They are always prompt and courteous! If I buy another car, it will definitely be at Jim Hudson.

weedman49

Aug 4, 2014

I brought my Camry in for it's 15,000 mile check up I was in and out in an hour, your whole service staff was polite and professional and catered to my needs fast . I recommend this dealership to every one I know and cannot never praise your service people enough.

rsbryant

Aug 3, 2014

My experience at Jim Hudson Toyota for service was excellent! The employees were professional, polite and personal in a way that made me feel important and welcome! Thank you for your awesome business!

mwsuggs

Aug 3, 2014

Always an enjoyable taking my car in for service. Staff remembers me and works with me to get the necessary work done on my vehicle. Always great to see them.

gates1319

Jul 30, 2014

I brought my Highlander in to have my spare tire switched out with the regular tire. Chris had me in and out within 30 minutes and even checked to make sure my check air pressure light had been reset. Chris is always so friendly and helpful. He is by far one of your best employees.

Eag5106

Jul 25, 2014

Kind,polite and courtesy service. I never have any problems with service and each time is very reliable. Would not take my vehicle no where else but to the guys. They know there stuff!!

rthack

Jul 25, 2014

Do yourself a favor and give Jim Hudson Toyota a shot, I don't think you will be let down, I sure wasn't. I found my truck online on cars.com and reached out to the dealership via email after 5pm for one of their "hassle free" quotes. I was expecting that I would get a call that I needed to come in or give them my social security number, blood type or something crazy, just to get a "hassle free" quote, but I was surprised to get an email within an hour from Randy Creech with exactly that- a true hassle free quote. Add a star for that one. There was only one picture online and when I requested to see more, I got them emailed to me the next day from Millard Jones and he was very attentive via email. Then I drive down from Greenville to Columbia to check out the truck after work. I arrive and the truck is clean, detailed, and waiting for me. I went on a Tuesday evening and got their around 6. It was a quiet evening at the dealership and it was nice having the place essentially to ourselves but it is such a large and nice dealership, I imagine it would feel like that even at its busiest days. I mean they even have a cafe and movie theater?!?! I was connected with Michael Hart to finalize the sale. I already had my financing in place and I was EXTREMELY grateful that Michael nor the finance guy pressured me to get financing through them. They were very professional and respectful. This has not been the case any other time I have bought a new vehicle from a dealership. Two months after buying my 2006 Toyota Tacoma and I haven't had a problem with it. It is a nice truck. The truck had been inspected at Jim Hudson by their mechanics and for peace of mind, I took it to my local mechanic in Greenville and everything checked out fine. I only received one key and keyless entry fob when I bought the truck. I realize that an older, used vehicle may not come with all of the keys. I was pleasantly surprised to get a phone call a month after purchasing the vehicle to be told that they had found another key for my vehicle and were sending it in the mail to me. Now that is customer service! This may be a long review, but I really can't say enough about this solid car buying experience. Jim Hudson Toyota just earned a customer for life.

bakerdab

Jul 23, 2014

While enjoying coffee and cookies, the sales manager approached and said "What if we can send you out in a new Prius V with nothing out of pocket, and make your monthly payments go down?" And that's exactly what he did. Took my 2012 Prius V, which was in for 50,000 mile service (and in bad need of tires), and put me in a new one with same equipment (loaded) and 4 miles on it, just for signing the paperwork. Nothing down, 0% interest, first payment due in 2 months, payment same as it was. Couldn't be more pleased with the service I get at Jim Hudson. This is my third Prius. Put 140,000 miles on the first one. ~200,000 miles total!

Cmgayles

Jul 13, 2014

My husband and I took our Rav4 to be serviced (part recall). We were aggravated to find out it would take two hours until we were told a shuttle would take us to the mall while we waited. We had some shopping to do anyway! What a suprising service for a car dealership. We were very pleased and it ended up only taking 1.5 hrs...with a complimentary car wash and inspection!

Biltac

Jul 13, 2014

Nicole gave a wide options of available appointments which fit my schedule and once I arrived Jason handle getting my vehicle serviced in very timely manor. My vehicle was serviced very quickly and I was on my way

LindaAlbert

Jul 10, 2014

I appreciate the service reminder and the thorough service, checkup, and wash that my Scion received. The waiting area was comfortable, and my wait was not long. Linda Albert

WHP

Jul 4, 2014

Mike Crocker handles my 4 Toyotas. Personable, knowledgable and professional, he is a major reason I continue to have my cars serviced at Jim Hudson.

timothy.mozley

Jun 30, 2014

I brought my 2014 Tundra in for a scheduled service. I was very busy that day. I asked for a loaner car to run some local errands while the truck was being serviced, but one was not available. Bob Manganello arranged from me to be driven by another associate to a nearby store so I could complete my errands without losing any time. Amazing service. Thank you.

PBats

Jun 30, 2014

Okay, I took my 2013 4-Runner in for an oil change on Friday (June 27th). When I dropped off the vehicle, the "Exchange Manager" asked me if I like my 4-Runner, and I told him "Yes, I love it"... He then asked me would I want to sell it.. I told him "No"... he then proceeds to say "Would you take a 2014 4-Runner if I could get you into the same payments.. we will just swap keys?"... so, I took the bait and he turned me over to a salesman (I cannot remember his name, he came here from another Toyota store in Tennessee). So, he showed me a new 2014 SR5 4-Runner, that had the heated seats and navigation package... It was nice, so he ran the numbers... Well, he tells me "I can get you the same payments as you have now ($468.39)"... I asked him "How many months"... he tells me "60 months".. I did a 48 month purchase a little over a year ago (I have 35 payments left). His "great deal" would have cost me $11,709.75 more in payments. Moral to the story: If you come up to me (because I am there for service), acting like you really need my vehicle, because you really would love to have it on the used car lot, make me an offer that is truly one I would consider. The reason I purchased my 4-Runner from Jim Hudson is because the salesperson (Seth) did not jerk me around (like others have attempted to do from other dealerships), I really hope Jim Hudson does not start using these types of sales tactics that other Toyota dealerships in the area do. --Christopher Eric Patten

catcamp

Jun 25, 2014

I brought my car in for it's 5,000 mile service. Friendly service staff and it was completed in less than an hour. I will definitely continue to use them for my service needs!

dana4runner

Jun 22, 2014

The Army sent me all the way to SC. Of course I would need service. I was able to find a dealer close to my home all the way out in Chapin. Service Department was friendly and I was in and out in 40 minutes. Can't get no better than that. Well maybe...I also stumbled around some hot free cookies. Loved that I was able to use wi-fi and if I needed a meal, a cafe was there. Free water, free smiles, free car wash, and free cookies. Now that's what I'm talking about.

Mark_Scuba

Jun 9, 2014

I had purchased a 2012 Toyota Tacoma in Dec 2013 from John and I was in for a service. Which by the way is also a great experience as they have complimentary drinks and snacks along with a place to relax and watch tv. John happened to be in so I went over to say hello and we got into a conversation about the 2014 Tacoma. I instantly wanted one but it had to make sense economically. After John took some time and went to bat for me, I ended up driving away in a brand new one with less payment than I had and less time left on the loan. There was no pressure to buy and everyone who passed by made it a point to say hello and make sure I was being well taken care of. If I ever have a question or need help with something I just give John a call and he answers. I recommend everyone talking to John and going down to Jim Hudson Toyota for any auto needs. Thanks again John.

ElishaSircy

Jun 8, 2014

I received a recall notice from Toyota about my 2009 Camry's window switches. I called and was given an appointment. When I showed up, I was greeted by friendly staff and shown to the waiting center. I was able to do work while my car was examined. No problem was found, and the staff threw in a car wash for free.All in all, a good experience.

trenzywa

Jun 6, 2014

Professional friendly staff, nice environment. The staff is very pleasant and welcoming. I have and will recommend Jim Hudson Toyota, and I am a customer for life.

msnelgrove89

May 24, 2014

I received my truck and am greatly satisfied with the customer service and work done. the work completed on the truck by accident wasn't finished correctly having to return it to the dealer they felt immediately obligated to repair the vehicle and return the labor and detail my vehicle at no cost to me. Mr. Bob made me feel like a very important customer took me under his wing fixed my vehicle and paid for my rental which by the way was an awesome rental made me almost not want my truck back. I was afraid of returning my vehicle cause like most big businesses they don't care about their customers but I was greatly surprised the managers greeted me and did way more then what was expected and as a military veteran I feel almost as if I wanted to cry when they told me all the stuff they had done and where going to do to show that my business is welcomed and wanted. I would recommend Jim Hudson Toyota to anyone who needs their vehicle to be done right and treated with extra care when wronged. I wanted to take the time to put out my appreciation so those of you who are looking would know that this is right dealer to go to not some get over company.extra emphasis **********-> 10 star rating to Customer Service and Satisfactionextra emphasis **********-> 10 star rating on quality of service and workgood job Toyota

cwracker

May 19, 2014

I have been a former owner of a Toyota van. For 11 years I had no problems with my vehicle. i traded it in for a new "modern" car. The experience was stress free as we were treated with respect and no pressure. Tom Stephens, our salesman was very friendly and helpful educating us on the vehicle. I purchased a Toyota Avalon limited edition. Tom took the time to set up our phones and Entunes apps. He made sure I knew how to use my accessories before leaving. I love my new care and would recommend Tom and Jim Hudson to any one who inquires about my experience! Jim Hudson sets the Standard for Car Shopping !

wilde46

May 19, 2014

Tons of replacement items on my 2004 sequoia. Fast, efficient service from parts ordered to installation to a complimentary rental car for the day. I will definitely be back even though i now live in knoxville, Tn; I will schedule work when I am in Columbia workingon weekends.

Satisified customer

May 17, 2014

Excellent customer service always. Service person carefully explained what needed to be done and why. Always gave me options as to servicing. I found this type of service throughout the entire facility.

dualcitizen

May 11, 2014

I would highly recommend Jim Hudson Toyota to everyone. If I could have given a 10 star rating I would have. I have never before experienced such exceptional customer service from any business. Their waiting area is fantastic and the food amazing! Any concerns/issues are dealt with promptly, efficiently and with your welfare as their foremost concern. Their shuttle service is far and beyond one of the best. Kudos to Mike, Dave and everyone at Jim Hudson I've ever had the pleasure to meet.

fcheeks1

May 11, 2014

As usual my experience at Jim Hudson's Toyota was outstanding......my service rep, Mike Crocker, is always helpful and friendly. Wait time was a minimum this trip.

mamun

May 3, 2014

recently i visited this service center for servicing and they did a very good job. I am satisfied. i was having some problem and they fixed it and gave a complimentary car wash.

k4jhl

Apr 30, 2014

As usual, the experience was exceptional. The coffee and chocolate chip cookies were great. I was in the shop and out in just an hour.Thanks

Veda6601

Apr 28, 2014

In three trips for routine service I have been blown away by the experience. I actually look forward to returning for more service. The work was done very quickly and done right THE FIRST time. This is by far the best service I have ever received at any dealership. All personnel are very helpful and friendly.

robwiggs

Apr 28, 2014

Appreciate your help - I'm sold on Toyota - the vehicle dependability and the service department. The BLTs from the inside deli counter are pretty good too [friendly]. I appreciate the professional effort Mike Crocker routinely provides. I like the fact that he suggests what I need to do such as tire balancing. FYI - this is my second Avalon. Thanks Will for stopping to say hi. Rob

john.cobb

Apr 27, 2014

Jerry Kilgo ... (really ALL Jim Hudson Service Department Team), provides the highest of quality service. There are now two Toyota dealerships closer to my home, but I'll drive the extra 10 miles in all three of my Toyotas just to have this service team service my cars.

Alkoon

Apr 27, 2014

Visit was just to get a piece of side molding replaced on new Avalon. Patrick Meyer got me in and out very quickly with Very friendly service. If I have to return for service, I would love to have his assistance again.

Toyota Divas

Apr 24, 2014

My husband brought my Sienna in to have the remote control mirrors replaced. A loaner car made his day! Thanks, Jim Hudson Toyota, for the unexpected "extra mile"!

mduncan29212

Apr 20, 2014

I brought my RAV4 in to have an on-board computer re-programmed. They were ready for me at the scheduled time and finished the service in less than half an hour. I did not even have time to finish my free coffee. They also washed my car, which I really appreciated. Another Toyota dealer in town does not do this. I have been going to Jim Hudson Toyota since 2007 and have always been treated as a valued customer. You can be sure that when it comes time to replace my RAV4 I will be back here to see what they can do for me.

ccprater4

Apr 19, 2014

I bought a 2014 Toyota Camry hybrid with the help of Jeff Slaven and financed it with Toyota with payments I can afford. I continue to be taken care of whenever I go in to Jim Hudson Toyota for service. I was in and out in one hour thanks to Edgar Alewine and Jerry Kilgo.

lilbigman87

Apr 18, 2014

I was very pleased with the service and professionalism at Jim Hudson. Jerry was very thorough in his suggestions, and I felt like he wasn't just telling me a bunch of things that needed to be fixed. He gave me a good time line on when things should be fixed so I wouldn't have to pay a big chunk of money all at once.

jmewbo

Apr 14, 2014

Having purchased my first Toyota from Jim Hudson in 2008, I have visited the service department regularly since that time. No one likes to take their car in for service or repair, but my visits here over these years have been uniquely and consistently good. There are many reasons for this including quality automotive products, clean and well maintained facilities, and the many customer amenities that are available, especially, for us service "waiters". However, this dealership appears to have one of the best trained service departments I have ever experienced. Period.When I arrived, Jerry Kilgo wrote up my service request. During the process, he gave a detailed explanation of why I might be experiencing random brake noise with my Prius. He also explained why my car did not need a particular service that I requested and then he "handed me off" to Mike Crocker whom I had requested online to handle my service request. After a reasonable wait, Mike explained what the mechanic had done regarding the brakes (no cost), explained that a recall issue was addressed, told me what the cost of the visit would be, and told me what would be involved with my next factory recommended maintenance. As usual, Mike was very professional, personable, and consultative. I like that.

Prufrock73

Apr 12, 2014

After spending all of Friday at different dealerships, including other Toyota and Mazda ones, I'm really happy that we ended up over at Jim Hudson, but I'm especially happy I ended up with Steven Arnold. Out of at least ten sales guys and girls, and countless over the phone exchanges, all at other dealerships, Steven was my favorite sales professional of them all. He really was the most pleasant, friendly, and patient to work with. I never felt rushed or pressured. In fact I got to ask all the questions I didn't feel the freedom to ask at Toyota Center the day before. Next time I buy a car again, we'll start off at Jim Hudson, but specifically ask for Steven Arnold. And if we win a lottery anytime in the near future, I'll come in and get that Tundra you all had displayed! Man oh man!Seriously, from one Steve to another, thanks brother. You rock!

bneal114

Apr 11, 2014

Sly was a great salesman, he was friendly, welcoming, and knowledgeable when my family came to help me find a car. Everything was transparent and he didn't try to push us into something we didn't want. He was able to put us in a great car within the budget we told him we were looking for---at the end we felt we got a great deal and was treated fairly and with respect by Sly. The next time we are looking for a car, we'll definitely come see Sly.Mr. Asher was also very friendly and helpful once it came time to purchase the vehicle. He was able to work with us to get an extended warranty that stayed within our budget.

Maegan823

Apr 6, 2014

I always have a good experience when I go to Jim Hudson. I was quick to be greeted when I got there and Chris did a great job keeping me updated on my car as well as doing his best to save me money. I won't go anywhere else for my car service needs!

rmcdr38

Apr 5, 2014

I have a 1999 4Runner with 330,000 miles. I purchased new from Toyota Center, but followed JB Storey to Jim Hudson. I have always had excellent experiences with maintenance at Jim Hudson's. I have dealt with Mike Crocker who has always been excellent, and I have dealt with other maintenance personnel with no complaints, and always pleasant, competent service. The formula for success is simple, competent, honest, and treating customers as you would like to be treated. Jim Hudson is to be complemented. Thank you. Rob Clark

JAWeissLexington

Apr 5, 2014

Easy service. Drove right in, Mike greeted us with a smile, listened to us, talked WITH us about what was going to happen and kept us informed on how long the service would take. Car was ready early, it was washed, and Mike explained what happened and when the next service would be. Super.

samson40

Mar 31, 2014

IT WAS AMAZING, THE STAFF THERE WAS SO HELPFUL . THE SERVICE TEAM IN JIM HUDSON WAS EXCELLENT AND THE WORK THEY DO IS GREAT.KEEP IT UP.THANKS.

wkenbanks

Mar 30, 2014

Everything there is always so organized and efficient.TK is a very pleasant, humorous, friendly guy to do business with. I think I'll request him again next time!

paulham

Mar 26, 2014

Took my Tundra to Jim Hudson Toyota for service and was greeted very quickly by great, courteous people that made sure I had everything I wanted done taken care of. The clean, modern facility was nice to drive-up in.P Ham

Scfireman

Mar 25, 2014

This was a stream line process! This dealer doesn't make you feel pressured in to buying! Steve Conti and Randy Creech made me feel at home. After shopping all the other dealers they give me more for my trade and had a great price on there's! Jim Hudson Toyota has another satisfied customer.

westodd

Mar 25, 2014

Service was great. Employees were friendly. Took the shuttle to the mall and enjoyed talking to the driver. He promptly picked me up on time. Karl went out of his way to give me good service.

jwess1

Mar 25, 2014

Chris Tudor was very helpful and thoughtful during my visit. He went above and beyond and exceeded my expectations with his care. He addressed my problem expeditiously and with thoughtfulness.

tsboyd

Mar 24, 2014

Mr. Kilgo was very pleasant and helpful. I have not had any more issues with my car. If I decide to purchase a new car, I would use Jim Hudson again.

arrisprianb

Mar 24, 2014

Jim Hudson Toyota and Bob Manganelo treated me well and did a great job, I will go back. Service was expensive but additional warranty, free rental, and personal touches of being able to text with the service manager and see photos made it worth using Jim Hudson.

bonscott

Mar 22, 2014

Third vehicle we have bought here. Renard Green is the guy you want to see if you are buying. Service is excellent. Otis Spunkmeyer cookies in waiting area. Clean restrooms until others find out about this place. Convenient.

Neil1952

Mar 22, 2014

I had stopped by the dealership on Monday March 17th to have my brakes inspected on my 2005 Tacoma. While I was waiting, I walked out front onto the new vehicle lot and was looking at a 2014 Camry XLE. Mr. Pete Green came out and introduced himself to me with a smile and firm handshake. It was raining at the time, but he was not deterred by the inclement weather. He saw my interest and got the keys for the vehicle. He went through it just as if I had special ordered it and had come to take delivery. He answered all my questions and we made an appointment for me to come back with my wife to test drive it on Wednesday the 19th. We were very impressed with the Camry as we have owned three Camrys over the past 19 years with zero complaint! However, walking through the new vehicle lot with Pete back into the dealership we passed a beautiful 2014 Jade Green Highlander Limited. We fell in love with it and had to take a test drive. Again Pete Green answered all our questions and brought the right people together to offer us top dollar for my 05 Tacoma and a no haggle price on this beautiful "Highlander". I had planned on looking at Honda s and VW, but Pete's attention to our enthusiasm over the Highlander sealed the deal. I have no doubts that he will continue to be a very valuable asset to this Jim Hudson Toyota Dealership. I've made a new friend and Jim Hudson has an awesome Salesman!Sincerely, G. Neil Paul, sr.Columbia, S.C.

SKY

Mar 20, 2014

This was my first car I have every purchased by myself and my Dad came along with me to make sure I was getting a great deal. From the time I walked in the door I was treated like I was family. They were professional all the way through. The salesman Jeff inspected the vehicle and took it back to be cleaned because he was not happy when it came up. It looked fine to me but he said it was not to the JIM HUDSON standard. I was as they set an appointment for my running boards to be added and someone called and confirmed my appointment. I was expecting the worse as you always read these horror stories but again they WOWed me all the way through. I was promised the vehicle will be done in 2 hours and it did. I studied in the waiting area and had lunch in their cafe while I was waiting. Not only was it ready as promised, they washed the car again and gave me lunch while I waited. Thank you Jim Hudson Toyota..

Yeates88

Mar 20, 2014

Very good experience. Jason gave me his name several times, explained the service for 105,000 miles and the price. He told me how long it normally takes, indicating the time in 9:50 and the time it will probably be finished--12 to 12:15, and he was right on the money. The waiting area is most pleasant with complimentary water and cookie and space to work on computer. I got quite a bit done being "captured." My car was washed, and I liked being able to pay for it in the service department. I drive from Lake Carolina (where you typically use Dick Dyer) to Jim Hudson (40 min vs. 10 min drive) because I like the service so well. My daughter and son-in-law recommended Jim Hudson because they are good friends of Edgar Alewine, but all expectations are met without even letting him know I am there!

fcheeks1

Mar 19, 2014

Well pleased with service and accommodations offered by dealership. Would recommend Jim Hudson to anyone who is shopping for vehicle or having one serviced. Mike Crocker is wonderful to deal with. I have always gotten excellent service at a competitive price.

Tigerfan88

Mar 19, 2014

Coming to Toyota makes it feel like a treat to have your car serviced! Friendly, relaxing waiting area with comfortable seating, Wifi, TV, and complimentary coffee and cookies. I also love that they have a theater and playroom because that will be helpful as my son gets older. Karl May assisted me on this visit and I appreciated his friendliness, professionalism, and the way he went out of his way to answer all my questions. Great experience!

jpperkins

Mar 17, 2014

The service was very quick, the waiting area clean, wired, and wonderful with food and plenty of seating. Actually, in all these years I have not had a better experience! Thank you!

folley

Mar 17, 2014

I'm a regular service customer, and generally I'm pleased. Particularly this time my service rep was excellent. Karl May is relatively new, and doesn't pretend to know all the ropes yet, but he goes out of his way to be friendly and keep you up to date with the service being performed. I give him an A+.

Joanann

Mar 13, 2014

After several years of service, finally was informed of e-mail coupons sent to customer. I want to thank Jerry for the info. Great, Thanks. Joan Hooks

warthlou

Mar 12, 2014

While the overall price for the particular service was a bit steep, in my opinion, the service department did correct an issue related to previous service at their expense. Mr. Kilgo was pleasant and understanding, as is generally the case when I bring my car in for service. Additionally, I appreciate the comfortable waiting area at this service department. I travel a good distance to bring my car to Jim Hudson Toyota's service center, and the waiting area is inviting and allows for customers to work or simply rest while their vehicles are being serviced.

NTRobinson

Mar 11, 2014

After having an unpleasant experience with another dealership, I drove across town to Jim Hudson Toyota. I am very glad that I did because I was pleased with the service they provided. Not only did they go over and beyond in helping me to locate my service plan information, they were very courteous and patient. I appreciate the kindness that Angel and the other servicemen provided. I would definitely recommend this service center and will make the drive back for quality service. Thank you.

msligh7

Mar 7, 2014

Excellence when it comes to customer service and going over and beyond for the customer. I always feel like they look out for me and my car for any service related problems I have. Service prices are great too. I definitely recommend having your car serviced here. They will always take good care of you and in a timely manor. Thanks Toyota! You will definitely see me again.

BeamerFan

Mar 4, 2014

I am a Navy Veteran, and found this dealer through USAA's certified car buying program. They were selling a car I had been searching for for a while, listed at a price below what I was finding in my area. I called Jeff Slaven, and told him I was interested, and would buy the car upon having a third party inspector come view the car in my place since I was across the country. I asked him if they would agree to hold the car if I bought the inspection, and he agreed. As soon as I got off the phone with him I purchased an inspection, and sent him the receipt. The inspection agency, as do most, guaranteed an appointment within 24 hours, and I listed Jeff as their point of contact. The next afternoon (apprx. 12 hours later) I emailed Jeff to see how things were going, and he replied that they sold the car at lunch time, less than 12 hours after they promised to hold it for me. This is a terrible way to do business, and a terrible dealership. I do not recommend any person, especially any veterans do any business here.

lnelcamry

Mar 1, 2014

Thank you so much for the best and friendliest customer Frank. I did buy shoes. And thanks to the Parts Dept for mailing me the clips for my car mats so quickly. Jim Hudson's service team makes you feel like friends.

dthoutchings

Feb 28, 2014

Always get good quality service every time we bring the car in for service. Any questions or concerns we have had have been resolved before the service work is done.

goebelc

Feb 28, 2014

this is my second try at this review since first attempt was kicked out - I dealt with Mr. Daniels and first of all I will say he sold the carmore than the car sold itself - I never felt pressured and didn't have to play the "games " that are so often employed by dealerships - just wish dealership had a better variety of model I was looking for - even wish dealership would have rentals so that choices could be better made - although I like my car I do believe I would have traded up had I more time to experience driving and etc

fcheeks1

Feb 23, 2014

Excellent service - always friendly and informative............would not take my care to be serviced anywhere else. I do have a complaint that is not against Jim Hudson or my service man, Mike Crocker, concerning the light assembly on my car. I have had a running light replaced three times, had the entire light assembly replaced in 2011 under a recall, had to have a light replaced since that time, now I have no bright beams or running lights and was informed by Mike that I need another complete light assembly. I am running only on low beam lights and wondering when that part of the assembly is going to go out. Something is wrong with this pictured that the light assemblies on my car are only lasting approx 3 years - I do not have 2700.00 to have this replaced, nor do I feel I should be required to pay for a replacement when Toyota is aware of the problem and so far has not been taken care of on my car. So I will be taking my complaint to Toyota headquarters - Let me reiterate, I have NO complaints against Jim Hudson Toyota or Mike Crocker - I realize this is something out of their hands, but just wanted to voice this concern. I am very loyal Toyota customer and have been for years, and do not allow anyone but Toyota dealerships do maintenance and repairs on my cars.

jasonmelinda

Feb 23, 2014

I brought my car in for an oil change and Jerry was very helpful with making sure I redeemed the correct coupon and notified me of a recall and made sure that was taken care of while I was there also. He told me the wait time and he was right on! He even offered me beverages and led me to the waiting room, which was very nice. They even washed my car.

catcamp

Feb 19, 2014

Came in for my car's initial 5000 mile check-up. I was met promptly by the service rep. I was told the wait would be about an hour and I was actually out in about 45 minutes. Service/Waiting area was pleasant. No problems whatsoever!

xupe33roh

Feb 16, 2014

We were on our way to Seabrook Island and needed the initial 10000 mile service on our 2013 Avalon. The service writer was extremely friendly and they got us in and out in one hour which was nice as we were on vacation and did not lose any time. They also washed the car which was great as we had been through the snow and ice event. The dealership was very impressive and in a great location. This experience was one of the reasons we went back to a Toyota. Thanks to the service department! I wish I remembered the service writers name as he was great.

DuBerry29

Feb 4, 2014

Tire rotation went well, a alignment was recommended because of tire wear. I agreed and had it done. Took the car back it noticed it pulling to the left when it had not been doing so before. Called and was told to bring it back in. This is a 100 mile round trip drive for me, so you have to consider that gas usage goes way up for a second visit. Was told that something was "knocked lose on the steering wheel" whatever that means, it was never explained clearly to me, but evidently it was fixed. Seems like they should have taken it out on the freeway themselves and test drove it before giving it back to me.I purchased this car here new and have taken it here for every one of it's service appointments. Last fall I was cleaning some leaves out from the hood vents and noticed a large build up on the battery of corrosion. I would have thought that during one of the service visits that would have been noticed and cleaned off. It was thick. Was disappointed in finding that.

Bootslexus

Feb 1, 2014

I have been using Jim Hudson Toyota for my service needs on my 2007 Lexus ES 350 essentially since my car was new. It now has 166,000 miles. I have never been pressured to buy anything before it was needed. The asst service managers are always attentive and accommodating. I appreciate the fact that they personally come to you to report the progress of your car and or when it is ready. We appreciate the car wash. The waiting room with coffee and cookies are a great place to wait while your car is serviced. I usually time my service near lunch time as I enjoy the friendliness of the cafe staff and the very good food. The coupons and service rewards are helpful. On those few occasions where I have an issue, Andrew Dantzler has ably and congenially resolved the issue.I drive 45 miles to get to Irmo and I drive past the other Toyota dealership on my way to your dealership, although I have tried them. They don't compare in environment, friendliness, or accommodations. I hesitate to mention this but my wife complains about how cumbersome and time consuming it is to buy something in the small shop adjacent to the waiting room. First you have to get someone next door to find a person to help you. Then they have to find your name in the computer and enter a bunch of data and then they have to go back somewhere to make change. She enjoys buying the greeting cards. That is our only complaint and it won' t affect our use of the service dept.

kpjp

Jan 30, 2014

Jim Hudson Toyota has always been excellent in their Service Department with J.B. Storey and Mike Crocker. My husband and I moved from another Toyota dealership to Jim Hudson because of these employees and the trust level which was already established over years of car service. we have never been disappointed with our service and continue to feel well taken care of. The Jim Hudson Cafe has been a wonderful addition to the warm and friendly atmosphere of the dealership where adults and children are cared for during their 30 minute wait for car service with offerings of free coffee and freshly baked cookies. Throughout the day the Cafe offers home-cooked delicious breakfast omelets and croissants, gourmet sandwiches, salads and pizza choices. Actually, my husband and I have even been known to meet here for lunch while out in this area - it is delicious and quick. In addition, wide screen TV and Wi-Fi connection available and age appropriate movies for children are offered. What a pleasant place to spend the time it takes to keep our Toyota up and running for thousands of miles.

atlnurse

Jan 25, 2014

I love Jim Hudson Toyota. I drive from Atlanta to have my Highlander serviced at Jim Hudson. I bought the Highlander from Jim Hudson Toyota and that was also an awesome experience. Prior to this purchase, I brought my Toyota Solara to them for all service needs and they kept it in tip-top shape. I have never had a bad experience at this service center. Always fast and courteous. I do visit relatives when I am in Columbia but have been known to drive to Jim Hudson Toyota to get my brakes worked on even when I wasn't visiting!

Martin08

Jan 23, 2014

The car was purchased from here but I used to take it to Dick Dyer on Killian to be serviced. Don't EVER take your scion/Toyota/etc there!!! The service here at Jim Hudson was super fast. I was literally taken aback by how fast these guys worked! I am a cheerleader for this dealership and my brother as well (he purchased his wife's Toyota Avalon from here). Keep up the great work guys!!! I work retail and I know good customer service when I receive it. 5 STARS!!

jayfldad

Jan 20, 2014

I have been a extremely satisfied customer at JH Toyota for the last 5 years Now that my wife & I live in Thomson, Ga. I still drive the 50mi. to have everything serviced on both my '04 Lexus & my '02 Sieana As an example: I have TWICE purchased top line Michelins (MXV 4) for my Lexus Mike Crocker has always been there for my needs & has NEVER preformed work that was not necessary at that time I wish to thank ALL of you at the Service Center that make up the team !!!!! JAY WOODS

esharkey

Jan 20, 2014

Jim Hudson Toyota is a first class operation. I brought the family van in for routine maintenance on a Saturday morning. The service team was polite, professional and did great work! Two thumbs up!

Lew1019

Jan 19, 2014

Love this dealership!!! They have the best customer service and a really great cafe! They always make us feel right at home and completely comfortable.

cockymom68

Jan 16, 2014

Showed up first thing Saturday morning for an oil change without an appointment. They got me in and out fast. Friendly service without pitch for parts/services not really necessary. You guys are great!! Keep up the good work and I'll keep coming your way for cars and service!

Dubbergirl

Jan 1, 2014

Jeff was the easiest person to work with. We had started with another dealership, and I quickly got frustrated and was left with a bad taste for buying a new )our first) vehicle. I had a guy feeling this was a good guy and he would be good to work with. My husband took the vehicle we wanted to trade in and drove out there to meet with Jeff. Next thing I know, I'm getting a call to come out and pick what color I wanted :-). VERY good experience, and he helped us narrow down our 3 choices and got it down to our price range. I'm day 3 out with my 2013 Rav 4 XLE and couldn't be happier. He even told me to come back out if I needed helping with figuring out all the new features and settings. Will definitely recommend this dealership and Jeff. Thanks again!

debarn59

Dec 8, 2013

I hate, hate, hate going to car dealers and buying cars. I HATE IT!!! Well, that was until a few weeks ago. Mr. Swindler (love his last name and he sells cars) was absolutely fantastic. I didn't really know what I wanted a Corolla, Camry, or a Rav4. We looked at them all. He answered all my questions and helped me find what I truly wanted and was looking for. I WILL ALWAYS GO TO JIM HUDSON TOYOTA!!!! LOVE THEM LOVE THEM LOVE THEM!!!!By the way I got the Rav4, great gas mileage and I sit up high, and plenty of space. It is what I needed.

dr2374

Dec 8, 2013

I was looking for a good used car, and I found a great one at a very reasonable price. Best of all the salesman was very nice and thorough, along with the pleasant and respectable used car manager and sales manager. I highly recommend this dealership. They are still doing it the right way, treating customers like people, not sales.

kumarAj

Nov 7, 2013

I am not satisfied with the experience I had. This past week. i had visited Jim Hudson Toyota in Irmo SC. where i was greeted by a salesman Andrew.After test drive we negotiated on price with the manager Todd and the price we agreed on was $ 31995 out the door.It was 2014 Toyota 4runner SR5 with leather interior, foot rail and roof rack and 3rd row seatingI was harassed everyday over a week by the sales rep. to come back and they would honor the price. When i finally went to buy the car, Todd was no where to be found and the sales rep. was accompanied by a different person [ Chris- General Sales Manager ]. Chris raised the price of the vehicle to $ 33963.20, and when i asked for Todd he said he is busy in the meeting. Chris told me neither they can match the price nor they can do anything for me.All this time they told me other dealership lies about the prices to get customers in but at Jim Hudson Toyota they do the same thing tell customer one thing and when you go and buy it a different prices and the person who quoted the price earlier will not even come forward to help the customer.i was harassed to come back to the dealership and on return it was nothing but a time waste ordeal with no result.i would not suggest any friends or family to go and buy from Jim Hudson Toyota at Irmo SC. Anuj kumar803 238 0780

cnrudisill

Oct 14, 2013

The first buying experience with Steven Chandler at Jim Hudson Toyota 4 years ago was awesome! I bought a brand new Toyota Tundra in 1 hour 30 minutes! However, this past visit was awful!! I was lied to on several occasions and promised one thing but didn't receive what was promised. There were several employees that didn't know what they were talking about or doing their job correctly. There were too many hands in the pot trying to do their job but not knowing the correct information to relay to the customer. Andrew Strustman was a new sales associate and he was great! He was very friendly and helpful and when he didn't know something he went to ask his boss/manager. The cafe ladies were super nice! However, management has a lot to be desired at Jim Hudson Toyota. Jim Hudson himself and owner has yet to call me back regarding the worst customer service I have received. I was told to go somewhere else to do business and that some days some customers get good deals and other customers don't get good deals. I would never recommend this dealership to anyone. Jim Hudson Toyota has screwed another customer.

Howardotton

Sep 29, 2013

Dave was delightful to work with. He made every effort to please us even though we bought our Car at another dealership. Now because of his effort I would definitely buy my next car at Jim Hudson of Ermo SC.

jlsaiken

Jul 19, 2013

Mr. Inman was the reason we purchased a car at this dealership. He was able to satisfy all my husband's questions both politely and professionally. My husband is a tough sell because he is a mechanical engineer and very particular about purchases. Mr. Inman knew more about Toyotas and cars in general than any other sales man that we had worked with previously. I highly recommend this dealership and Mr. Inman's services. Thank you for a great experience.

mmelvin89

Jul 15, 2013

Mr Sylvester Daniels was an outstanding salesman. He was friendly, extremely knowledgeable, fair and easy to work with. He answered all of my questions and gave several alternatives. I enjoyed my experience due to Sly's efforts. I took my old car to the service dept over the years and their work was outstanding as well.

wayneomac

Jun 25, 2013

my husband and I found the vehicle on auto traders and I called and spoke to Doug Morrison we told him what we were interested in. We went over and Doug had the car parked aside for us GMC Envoy. Doug is very nice and was straight forward with us very professional.This was the most pleasant experience we have ever had purchasing a car! Any employee who passed us spoke to us. We didn't one time feel pressured. Our over all experience we were very well taken care of. We will be happy to recommend any family or friends to come and see Doug Morrison if they are looking for a car.

nicolegoin3

Jun 24, 2013

I love the experience at Jim Hudson's dealership.I would definitely recommend it to every one or anybody who want to buy a car. The staff was extremely friendly especially Mr. Doug Morrison ; he is overly a kind , nice and very patient sales man. highly motivated and a people's person. I admire his talent.

DeliaMiles

Jun 20, 2013

Millard was awesome. He greeted as we got out the car and treated us just like family. He was very knowledgeable of the cars we wanted to look at and answered all of our questions without hesitation. We came looking for one type of car and Millard showed us a car that really met our need and we fell in love with it...and drove it off the lot the same night. we are extremely pleased with our experience tonight and will definitely refer the dealership and Millard again.

Nanseen

Jun 17, 2013

Attractive surroundings, many friendly & welcoming staff. John Rectenwald was patient & knowledgeable to handle my many questions & lengthy deliberations. Both John & Nate Ellison were very professional, yet understanding. I found that these men exemplify the Jim Hudson Toyota philosophy of a World Class organization...and made me feel like family!

susanba

Jun 16, 2013

Service was friendly and fast. Love the waiting area with available computers and printers, a TV, and even a cafe! Price is always right. Andrew and Jerry are the best-great customer service and they remember us when we come in. Love the way Andrew comes out to give us updates on time and what extras need to be done to the cars (if any) while we wait. Andrew is knowledgeable, professional, and just a great guy! LOVE Jim Hudson Toyota so much that the HUBS and I drive all the way over from NE Columbia (bypassing the very much closer, other Toyota dealership) for car service and maintenance.

Tking75

Jun 10, 2013

Mr. Millard Jones was kind and sincere. He listened to my needs and didn't try to pressure me or decieve me. Mr. Asher was very nice and helpful.

matthew5

Jun 4, 2013

Oh My Goodness. Where do I begin. First of all when I made the decision to purchase a new car everyone told me to get a Toyota because it would last me the rest of my days. I was told it was the best of the best. I already new the color I wanted so that was not an issue. I knew I finally wanted a larger car like an SUV. When I walked onto the lot I immediately saw the car of my dreams. It was a white Highlander. When my salesman came to ask if he could help me I told him I wanted to ride in that SUV. He got the keys and off we go. He was driving and I was amazed at how smooth the car ran. My salesman was Mr. Melvin Everson and he was the most polite and friendly person I have dealt with in quite awhile. You see, I lost my husband in January so here I go in all alone thinking that I would be taken advantage of because I was a female and alone. I had heard so many stories about this and was told that I should take a man with me. I was some sort of offended by that because I felt comfortable with the fact that I had a little bit of knowledge and I thought I could tell if I felt I was being taken advantage of. With Mr. Melvin I knew right away that was not going to happen. I told him to let me go home and think on it because I have not had a car payment in so long and I wanted to make sure I knew what I was doing. The next day I knew right away that that was the car for me so i headed back to the dealership and asked for Mr. Melvin. He got the keys and this time I drove the car. HOOKED I was. He said "Let's go talk shop". I told him how much I felt I could pay each month and he worked with me to make that happen. I was so excited. When we closed the deal he sent the car back to be cleaned up and gassed up (which was a blessing) and while that was being done he went out and bought me a beautiful arrangement of flowers. Now we are talking A+ service.. The finance man took a picture of me with my new car and my flowers. Mr Melvin called me for several days to make sure all was OK and even sent me a card to tell me how much he enjoyed working with me and said "You should have seen the look on your face when I gave you the flowers" I can only imagine as I NEVER expected that to happen. I cannot begin to tell you how much I enjoyed working with him and he is one super salesman and person. Very professional and kind. I think God put him with me because we developed a friendship out of all this and I feel very comfortable that if I need anything all I have to do is give him a call. My compliments to your company for having such a wonderful person like him working for you. He is the greatest of the greatest and surely an asset to your company. Please "Thank Him" for me for his outstanding support and concern he had for me during this experience. He is just Super Duper. Thanks....Faye Wilbur

mdixonforthewin

May 28, 2013

Great experience. Salesman Ted Inman was attentive and answered all questions completely. He took all my phone calls promptly (even on his days off). He offered to come in on days off multiple times to assist me as my schedule permitted. I would buy from Jim Hudson again and will recommend it to others.

New Toyota Owner

Feb 26, 2013

Advised dealership of plans to buy a Toyota Camry and asked for "out the door" price - no playing one dealer against another. One shot for their best price. Quote received was not competitive - internet response time took several days - disappointing. Based on significant price differential in this experience not sure I will use them in the future. New Camry has now been purchased

wenmcdonald

Dec 13, 2012

Dear Mr. Hudson: I am a Christian, single parent, employed at Columbia International University. I am also a loyal customer of yours and have purchased my last three vehicles from two different dealerships of yours since 1998; Jim Hudson Mitsubishi on Greystone, Cola, SC and Jim Hudson Toyota, Irmo, SC. Having gone through regular business channels to no avail, I am contacting you directly to make you aware of experiences I have had obtaining, driving, owning these 3 cars (2 new, one used) from your dealerships. On my first purchase, the Mitsubishi Mirage, I was recommended to buy this by a fellow church member from your dealership. Immediately following my purchase, another fellow church member came to your dealership at my recommendation, and also purchased a Mitsubishi Mirage from the same dealership, as well. Because I did not have an extended warranty on this Mirage, when the odometer was at 50k miles the Mitsubishi service department stated there were repairs needed costing as little as 1,200.00, which I could not afford to pay, so I then traded a car that was yet to be paid for in full and purchased the 2nd vehicle, a used Mitsubishi Galant at 21k miles. Prior to paying this off the paint on the Galant had totally oxidized and also had mechanical problems which I could also not afford to fix, so I then traded this and purchased a 2008 automatic Scion xD in 2007 at Jim Hudson Toyota in Irmo, SC. Due to my experiences with the previous two Mitsubishi vehicles bought (dealership which no longer exists on Greystone Blvd.), I thought it was a good idea to buy a 100k mile extended warranty at Nate, finance manager's assurance and recommendation this would cover all my repair expenses should there be any. I purchased your Premium extended warranty through Fidelity when buying the new Scion xD sold by Nate, the finance manager and financed my car through Toyota. I was informed in writing this extended warranty covered my Scion xD bumper to bumper. They added the cost of the warranty to the cost of the vehicle and taxes which I have paid for with interest on a 6 year note as I could not afford otherwise. The Scion will not be paid off until August 2013. Nate stated to myself and a witness that "you will not have to pay for anything but gas, car payment, and insurance to 100k miles." I purchased this Fidelity warranty specifically for any problems that may arise, and that I would not be able to cover in a lump sum. Since October of 2007, I have had more problems with this vehicle than any other I have ever owned in my life, and more specifically now a problem with my transmission since 32,000 miles and as of yesterday found a lifter on the engine needs repair, replacement. I have maintained regular maintenance on my vehicle since the time of purchase to date and all service has been done through the Jim Hudson Toyota dealership where I purchased the car. Noticed damaged done to the vehicle on the hatch where, paint had been removed during shipping to the metal, which after talking with salesman, and Keith Hudson, Toyota agreed to fix this. At 5,000 miles after bringing my Scion in for it's first oil change, my automatic Scion Xd rolled backwards while in drive on hills and has done so ever since. I have also driven multiple automatic 2008 Scion Xd which I was given as a replacement vehicle when bringing my car in for repairs and none of them roll backwards in drive while on hills. I reported this to Toyota dealership from the beginning and they denied that there was a problem and never repaired this issue. They did have to replace the water pump which I believe contributes to the defective transmission. I have attempted continually to get Toyota service department to fix my transmission issue, but was continually told to come in they'd fix it only to find they did nothing. At 32,000 miles a mechanic rode with me and stated he could tell there was a shift problem, but this was not fixed then or thereafter. They encouraged me to watch it and see if it got worse assuring me the warranties manufacturer's and Fidelity Premium would cover me. Was stated to me over the course that I could change, or flush the transmission fluid at my expense too. However, this is not part of regular maintenance, nor required, or will not fix a bad clutch which appears to be the issue. The average life span of a transmission is considered to be 500k miles and know the fluids are not to be changed regularly as the oil is. Flushing the transmission can cause permanent damage to this machinery especially if done incorrectly. I did not elect to change this, but through the processes of working through this situation found my transmission fluid went from black with clutch material in it to a more pink color leading me to believe fluid was changed while it was at the dealership for evaluation and without my consent to do so. All in all the fluid is black again, and there is a definite problem with the transmission that should have been repaired by my warranties. Edgar Alowine rode with my son and I at 90k and saw the car did not shift from 3rd to 4th until 80 mph. Two separate Toyotas mechanics on separate occasions prior rode in my car over the years of my addressing this, and noted the problem with the late shifting, slipping and saw the fluid was dark with clutch material in fluid, but always ended up that Toyota, or Fidelity have been unwilling to uphold either manufacturers, or extended warranty I was sold at purchase. It was stated to me on one occasion in order for Fidelity to fix the problem they would have to have a Fidelity adjuster look at the car which I drove and left at the dealership once again, and then stated the adjuster did not find the same issue that at least 6 others have already witnessed. In complete frustration, which I have experienced on almost every single occasion at your service center regarding the lack of service provided through warranty coverage(s) for mechanical issues I was assured would be covered, I took my car to an independent transmission business who noted clutch material is in the transmission fluid and the smell of the fluid is bad, and who also wrote a letter stating this, and which Toyota service department has on file. This independent transmission business did no work on my Scion Xd.Edgar Alowine, Toyota Service Manager stated to me that replacing the fluid, flushing it would not fix the problem with the transmission and would only flush the transmission to appease me. I then requested the transmission to be replaced as it should be, but has not been done.On the other end of the spectrum I could see coming to your dealership and trading, buying multiple vehicles because of the high quality I know you want to sell to your patrons. However, you need to know, this has not been my experience with your company. I do not want to share anything but the best regarding your company, but unless this is remedied correctly, do not believe I will be able to do so, nor will I be able to purchase any more vehicles from your dealerships.I was assured this is your personal email address and that you read all your emails.Please contact me as soon as possible.Sincerely, Wendy Mcdonald139 Seafarer LaneColumbia, SC 29212(803)661-0220(803-220-9692I want this to be read by Jim Hudson. He can respond to me at wendymcdonald110atgmail.com. Was told by Manager of Jim Hudson Toyota that Jim Hudson was given a message to call me on the phone, which never transpired as long as 6 months ago. All of this information will be forwarded to anyone who can assist me with these issues.

triaxle

Oct 18, 2012

I found the Tundra Limited i wanted at autotrader, Doug contacted me and was very friendly and helpful, at no time did i feel pressured to buy. When i arrived at the dealership was greeted by everyone that saw me walk in. Speaking face to face with Doug i felt very relaxed, something i have never felt at other dealerships. To be honest i did not think the numbers would work with my trade in for the 2012 Tundra Limited, but Doug made it happen, and i really feel i would not have got the same deal from another dealer. Doug is an outstanding salesman, My next toyota purchase will be from Jim Hudson Toyota

Mini Lover

Jun 26, 2012

Really a bad place. There customer service was bad. Already had a check for the car i wanted so there was no need to pull my credit. but they did anyways tying to get me to finance through them. so no failed again just took my business to a better more honest dealer. Come to find out this is not the first time stuff like this has happen.

Mr JEA

Jun 24, 2012

My visit to Jim Hudson Toyota was a very unpleasant experience from start to finish. I won't lie; the quality of vehicles is pretty good and the appeal of the dealership is really nice but the Customer Service lacked some serious professionalism and integrity. I first walked in and expected someone to greet me, from the sales representative on his cell phone making an obvious personal phone call to the man dozing off at his work station and got nothing. After waiting for about 15-20 minutes someone finally came and assisted me. The vehicle viewing and test drive went very well; it started to go bad again when we began talking about financial matters. I was already approved for loan through a highly reputable third party bank. The staff told me that they would not be able to take the check because if was out of state, I verified with the third party Bank and was told that was an untrue statement made by the dealership. The finance department was so adamant about running my credit so that I would have to get a loan from their bank at an outrageous interest rate and high monthly payments. The Finance Director came to talk to me after I had spoken to my third party bank on phone and said that they would be able to take the check with a down payment. It was just a horrible full of lies visit. I do not recommend this dealer to anyone trying to purchase a vehicle, as this dealership is doing nothing more than trying to make noticeable profit off of the consumer.

mr.j.enrique

Jun 24, 2012

My visit to Jim Hudson Toyota was a very unpleasant experience from start to finish.I won't lie; the quality of vehicles is pretty good and the appeal of the dealership is really nice but the Customer Service lacked some serious professionalism and integrity. I first walked in and expected someone to greet me, from the sales representative on his cell phone making an obvious personal phone call to the man dozing off at his work station and got nothing. After waiting for about 15-20 minutes someone finally came and assisted me. The vehicle viewing and test drive went very well; it started to go bad again when we began talking about financial matters. I was already approved for loan through a highly reputable third party bank. The staff told me that they would not be able to take the check because if was out of state, I verified with the third party Bank and was told that was an untrue statement made by the dealership. The finance department was so adamant about running my credit so that I would have to get a loan from their bank at an outrageous interest rate and high monthly payments. The Finance Director came to talk to me after I had spoken to my third party bank on phone and said that they would be able to take the check with a down payment. It was just a horrible full of lies visit. I do not recommend this dealer to anyone trying to purchase a vehicle, as this dealership is doing nothing more than trying to make noticeable profit off of the consumer.

SMC2012

Jun 17, 2012

Excellent service from start to finish. We looked at 3 different dealerships in Columbia area and Jim Hudson's was the best experience by far. All the employees are friendly and helpful. I never felt pushed, hasseled or rushed. They made me a very fair offer on my trade in and when I asked for some minor cosmetic issues to be repaired on the used vehicle they were selling me didn't bat an eyelash. I didn't have to do some song and dance negotiating. Furthermore I had my toddler with me the entire time and between the playroom, the I house theater showing Lion King, Madagascar etc and the free popcorn and cookies she didn't want to leave. It's a 5 star organization. John R in sales is thorough, professional and extremely considerate of my time. We love our car and look forward to more business with Jim Hudson.

SMJM

Jun 16, 2012

I would recommend this dealership because the customer service was outstanding. Every employee that passed my boyfriend and I, while we were waiting on a particular salesperson,asked if there was anything that they could do. Even had one employee asked if we needed anything to drink like 3 times. Always kept checking on us. The dealership is very nice and welcoming. My boyfriend is thinking of getting him a car in the near future and was very impressed that he is considering coming back to Jim Hudson Toyota.

Armyone

May 29, 2012

Great dealership. Steve Arnold was very helpful. He did not pressure us into buying any vehicle. Once we found the vehicle we were interested in Steve let us take the vehicle for a test drive, still no pressure to buy. This is a great dealership and Steve Arnold was a great sales person. I recommend Jim Hudson Toyota and please see Steve.

jamestowne

May 1, 2012

Luis was a very friendly and helpful salesman. Not your typical sales person type. Easy to talk to and very patient in the car buying process! Thanks for the new Toyota and working with my folks and I!

piano8836

Apr 27, 2012

Although I did not by a Toyota, Mr. Fernandez was by far the most knowledgeable, courteous and helpful sales representative I met in my car search. I drove cars from four different car manufacturers and Mr. Fernandez stood head and shoulders above other men in the business. I truly regretted that I couldn't buy my Impala from him! He was the quintessential gentleman, never patronizing, answering all of my questions thoroughly and professionally. My decision to buy GM was based solely on comparing cars and prices. Many thanks and my regrets to a wonderful representative of Toyota.

phil Saracin

Apr 23, 2012

From the moment I walked into the dealership to the time I left with my old car traded in and driving my new car off the lot, I was impressed to the point of astonishment at the customer-centric way in which I was treated.Every aspect of what, for me, is often an unpleasant or tiresome exercise,was for once in my car-buying life,a smooth,professional and fast process. The Sales Associate knew the product and could answer my questions. If there was something he did not know off the top, he said so, instead of giving me the run-around.Every step of the trade -in and purchase process was handled expeditiously and with a courtesy usually foreign to car dealerships. I left feeling I had been treated wonderfully by everyone involved and cannot speak highly enough of the employees I encountered.The lasting impression I took away, along with the car, was one which will ensure I go back to Jim Hudson Toyota for a long time to come.

Jake_Orris

Mar 15, 2012

I just bought another Toyota truck from this dealership. This is the 2nd time I used Jim Hudson Toyota. And after dealing with Jim Malivuk the first time, I insisted on using him this time as well. Jim is always helpful and painfully honest. You're never in the "right" situation to trade a vehicle, but Jim makes it as painless as possible. He's a great guy, and one that I thing represents the dealership well. He's super cool, and wa able to get me into the vehicle I wanted back to back times - no matter how I looked on my end. Great dealership, great salesman - perfect product. I seriously doubt I'll ever own anything other than a Toyota!

luvmynewhighlander

Feb 23, 2012

After months of searching for just the right toyota highlander, I finally found the right one for my family. Since I live in North Georgia and had a 3 hour drive ahead of me, I wanted to be certain before making this drive. Butch immediately reponded to my internet reply and was very pleasant to work with. I didn't feel pressured in any way and we did business on my terms. Butch went above and beyond to answer all of my questions concerning this highlander and we even worked out pricing in advance which made my experience much more enjoyable. I stated my price range and they met me as close as possible. If I am ever in the market for another car, I will definitely consider working with Jim Hudson Toyota again.

Bruins27

Feb 8, 2012

Butch and the finance team went out of their way to work a good price for me. More than happy with what I paid for my truck with the extras that came with it. Will definitely look here when it comes time to purchase a vehicle again.

tthrailk

Dec 6, 2011

Jim Hudson Toyota has the best dealership facilities. The people are friendly and helpful. Steve Arnold is a great representative of Jim Hudson. He is laid back but thorough, and willing to help you in any way. He even drove my moms new car to charlotte, completed the sale, and then drove her old car back to Irmo. We have bought 3 cars from him and are about to buy our 4th. I would recommend anyone looking to buy new or used car, contact Steve. He will take care of you.

Iynelson

Nov 24, 2011

Most recently on November 10th and 23rd, my 98 Toyota Corolla was serviced for maintenance. As a follow up, I am very appreciative of the services and labor you and your staff provided. I am truly grateful for your leadership and kindness. It is good to know there are people out there who still lead with integrity. Keep up the excellent work!

kalderman275

Nov 21, 2011

I was looking for a new car and met Jason Goss at Jim Hudson Toyota. He listened to what I was interested in seeing and soon had several options to test drive. Once I decided on the car I wanted, Jason and I discussed options. I thought about it for 3 days and he was patient with me, but kept in touch. When I made an offer, he came back very soon with a positive response. I have enjoyed my new car and the service dept. as well. Jason still keeps in touch to be sure we are satisfied with our Toyota.

cwmccord

Nov 16, 2011

Jim Malivuk was great to work with. We had an excellent experience with everyone involved. We have been there 2 other times to look at and test drive cars in the past few years. We have had our 2000 Tundra serviced there in the past and also had a very good experience. I recommend Jim Hudson Toyota highly and would gladly do a commercial for them.

kellyjj

Oct 24, 2011

Todd Williamson was by far the best dealer my family has ever done business with. He was patient and extremely helpful, answering all of our questions thoroughly and constantly making sure we were always taken care of. He was very knowledgeable and personable and always kept us informed during our purchase. He made the process extremely smooth and enjoyable. Even after the sale was complete, he made sure that we knew he was always available if we had any further questions or needed help with anything else involving our purchase. Overall, this was the greatest experience we've ever had in purchasing a car and and Todd went beyond all of our expectations.

skinnyboo

Aug 29, 2011

Mr. Luiz Fernandez was so welcoming and so friendly. He made me feel hopefully in receiving my new car. He helped me with everything and I never felt lost or shortened on information. I enjoyed my car buying experience with Jim Hudson. Mr. Fernandez is a really nice man. He could make anyone want to buy a car. Thanks!!

Jamespeytonhartley

Aug 11, 2011

The dealership was clean, the sales person was nice and helpful. The manager wasn't very flexible with the trade-in and probably shouldn't traded it in for the price offered. The financing took a little too long as well but the financing person was very nice and seemed to be genuinely looking out for my well being.

jpluke

Aug 10, 2011

From the first phone contact, Jim Malivuk provided excellent service. He was very profesional and extremely helpful throughout the entire sales process. He was very knowledgable and personable, and was also very good about keeping me informed and updated during my purchase. He was always available if I had any questions or concerns. Overall Jim provided service beyond what I expected and provided the best experience I've ever had in purchasing a car.I would highly recommend Jim Hudson Toyota and Jim Malivuk to anyone I know or to anyone considering a Toyota.

Hutchins

Aug 6, 2011

After visiting several other dealerships, I know just how good Jim Hudson Toyota and Scott are. I know every used vehicle they have is top-notch and completely serviced, not just "inspected." Sometimes I think their prices seem a bit high, but it is true you get what you pay for. If you think I'm kidding, look at how many brand new tires you see on the used cars in the lot.Scott is a great salesperson, friendly but straightforward, and a great person to work with. Sure he sold me a new car, but has shown me countless others. He listens to what I want and goes out of his way to make it happen. He always follows up too. There is a reason I come here first whenever I start to think about getting a new vehicle.

Beach^01

Jul 22, 2011

Justin Burns and the sales manager were extremely helpful. They listened to my wife and me. I appreciated the fact that they did not try to upsale me but listened to what I wanted and fulfilled my needs. I felt that they went the extra mile to meet my needs. They met these not just one time, but twice within one week. A+ salesforce in my opinion. Would highly recommend to others.

belesky

Jul 19, 2011

Great dealership and great facilities! One nice feature is the covered marquee surrounding the showroom floor, you can view your prospective vehicle purchase sheltered from the elements!Our salesman provided us with good service, and he appeared unpretentious and honest. The whole process of buying a car here was fast, simple, and relatively pain free, Thanks to Drew Merchant. Chicken, black bean, and corn relish wrap served with tortilla chips and warm queso dip--not bad for a car dealership!! Kudos to this dealership!!

rlsatsatin

Jul 18, 2011

By far, the best car buying experience I've ever had. Having personal experience in the car sales business, I expected and tried to counter the typical tricks of the trade. I ended up looking like a fool. Todd and the rest of the staff at Jim Hudson are some of the most honest and dedicated people I've met in a long time. After a combat tour in Afghanistan, it was nice coming home and being taken care of by this excellent group of professionals. Their customer service didn't stop after I drove off the lot. Todd took personal interest in ensuring that I had the best experience I could in my new Tundra. He further ensured everything was installed properly and was operating to my high standards. I would recommend this dealer to any and every person looking to drive a new or quality used vehicle. Thanks, Todd and the rest of the staff at JH Toyota. God Bless and Army Strong!!!!

leargle

Jun 23, 2011

This is the second vehicle we have bought in 4 months. This sale was an unexpected necessity. My husband called Doug with the details and within a couple of hours my daughter and I were test driving the vehicle we purchased. We test drove and purchased it on the same day. Doug is an honest, straightforward salesman. We will definitely be purchasing from Jim Hudson Toyota in the future and will request Doug as the salesman.

Gingie24

Jun 22, 2011

This morning I took my 2009 Highlander into Jim Hudson Toyota for normal maintenance. I had been thinking of trading my Highlander in for a Sienna van, becasue, due to my age, the van would be much easier to get in and out of. So, while I was there, I decided to see if my saleman, Wes Keller was in to ask him about it. I did and he was! The dealership had just received a 2011 Sienna in and he was able to workk up a deal that I did not feel I could refuse!! Between Wes, Kurley and Ethan, they all went above and beyond, making sure all was done to help me outas much as possible. Also, as stated above, I have dealt with Wes and Dave in the past and Mr. Hudson is to be commended for the super force he has working for him. Not only is the Toyota a wonderful product, but when that product is reinforced with the people that are at the dealership, it can only make for a verry successful relationship.Thank you Mr Hudson, Wes, Kurlley, Ethan and Dave for making sure life is made so much easier for people like me. You are the GREATEST!Virginia Stratford

SirKrinkles

Jun 20, 2011

I recently bought a new 2011 Toyota Tundra from Jim Hudson Toyota, and my experience with this dealer was excellent. I used the USAA Auto Buying service to find the vehicle I wanted, then chose Jim Hudson Toyota because they had the best deal and was conveniently located.I worked with Wesley Keller who made sure that my first car buying experience was great. He was very helpful in answering all of my questions and seemed eager to find me the car that I wanted. I love my new Tundra and I would gladly work with this dealership again.

sharpgh

Jun 19, 2011

Totally satisfied with the manner in which my warranty work was handled. The work was done under an extended warranty which was bought at the time the car was purchased. Mike Crocker and others in service are to be highly commended.

wbranham

Jun 18, 2011

I have had nothing but good service from jim hudson toyota, the people who work there are always courteous and willing to assit. The service area is top notch.I like the concept of being able to observe the mechanics fron the waiting area.

es7m2

Jun 17, 2011

THE SERVICES WAS GREAT AND PLAN TO BRING MY CAR FOR MORE WORK TO HAVE DONE PLAN TO KEEP THE CAR FOR LONG TIMED TO COME THANKS

lpmfdm

Jun 15, 2011

Every time I have taken either of our cars to Jim Hudson, I have been received by friendly staff. The waiting area is very nice. They have a small cafe, a kids area, a family movie room, 2 computers with internet access available, all of which make waiting around on your car much more pleasant. Mike Crocker in particular has always been very friendly and quite helpful, but all the staff I have encountered have been great. They also have a shuttle to provide transportation (ie, take me to the gym down the street while my car is being serviced). I highly recommend this dealership !

Normand Brooks

Jun 13, 2011

When I was there last, I had new wipers installed, due to hard-rubber-chatter from the original ones. The new wipers had the same annoying chatter due to the rubber not being soft enough. This time, when I was having the 45K mile service, I asked to have them replaced again, and it was done with no charge.Today's service was somewhat extensive, due to tire rotation, cabin air filter change, etc., on top of the oil/filter/fluids change. But the work was finished nearly 30 minutes before the estimated time. I especially like the fact that this dealership runs each car (if requested) through the automatic car wash when it's finished in the service area. It was especially needed today. A modern, comfortable store, with all the comforts one could expect, and more. Very courteous people, and conscientious about their work. I drive 60 miles, much farther than I need to, to get my car serviced, just so I can come to Jim Hudson Toyota in Irmo, SC.

corrieton

Jun 11, 2011

Scheduled first service on 2011 Highlander. Quick and courteous service department. All staff members friendly and professional, even those that were not assisting me. This is my second auto purchased from a Jim Hudson dealership and I received excellent service. Would recommend them to family and friends.

krissykay52

Jun 5, 2011

I had an appointment at 10:45 for the first oil change on a brand new car. I was told, when I made the appointment, that it should take about 30 minutes for the service. I arrived at 10:20, my vehicle wasn't ready until 12:50; meanwhile 5 people that got there after me had come and gone. I was then told that there were 76 appointments ahead of me. I find it extremely hard to believe that they had that many appointments, if so I think they are severely over booking. The employees were friendly, but they were either misinformed or out right lying to me.

jabowen

Apr 18, 2011

I too had an experience with Jim Hudson as the previous reviewer. They do allow you to browse without pouncing on you first thing. I looked at the inventory for approximately 15 minutes and was not bothered. It was only when I began to look for a salesman that one appeared. By that time I had gathered my thoughts and knew which vehicles I wanted to see. No high pressure sales pitches here. No outrageous promises, or a lot of stall tactics here, just honest information and negotiation. Although we did not come together on terms it was not for lack of effort on thier part. I will certainly shop here again before buying a Toyota in the future.Jon BowenAnderson SC

Mharp125

Sep 24, 2010

This is by far the best car dealer I have ever been to. They were not what we were expecting. When we arrived they took their time to let us look at the cars before approaching us. Other dealers we went to seemed like they were waiting to pounce on you right away. What we got was great service and an awesome price. Could not have been better.