Used Cars for Sale at Jim Keras Chevrolet in Memphis, TN

Clara Wells

Jan 11, 2016

I would like to thank Rebekah for everything. She was a Jewel with her altitude to assist me with my situation. I also would like to thank Tyree for going over and beyond of his duties.With employees like Rebekah and Tyree every company would be Successful...Thanks Again for making a difference with your Customers!!! Be BLESSED to be a BLESSING!!!

Alan Newton

Dec 31, 2015

Henry Walker met us and helped find the Traverse we were looking for. Not every dealer had the particular vehicle we were looking for. The entire purchasing process was streamlined and reasonably quick.

Jennifer Turner

Dec 30, 2015

My experience at the dealership was excellent Bobby and the rest of the team went above and beyond on helping me get my car. I was so pleased with my experience when I went there to buy my car. Thank you so much for the excellent service that you provided.

TM

Dec 29, 2015

I was surprised at the length of time it took to complete the work needed for the recall. It was quick and everyone I interacted with was extremely professional.

Angela Rainey

Dec 28, 2015

I brought my car in for it's first oil change and was very happy with the service!! The staff were extremely nice as always. Everyone was just so friendly and helpful. Jim Kerras Chevrolet is the best!!!

Terrence Cooper

Dec 24, 2015

Excellent work on the oil change and tire replacement. Workers had great attitude and worked quicky and efficently!

Kiesha T

Dec 24, 2015

I went in just to see if I would get approved for a used car. Not only did I get approved but I got approved new car. With no money down and upside down on my trade in. This is my very 1st new car. I am completely satisfied with Jim Keras Chevrolet and Alvin for all their help. And the best part is that I wasn't sitting for hours and hours like past experiences.

Tyne Brownlow

Dec 22, 2015

Could not have been better. They were timely, courteous, and communicated with me during the process. I highly recommend them for all your car and truck needs.

Paul Wynder

Dec 21, 2015

My service advisor explained to me step by step of what was done or going to be done to my vehicle.

Cary

Dec 19, 2015

Prompt greeting, fast service, clean facilities. Staff is friendly and knowledgable.

Corley Fortune

Dec 17, 2015

Matt in the service department is great huge help timely manor too.

Jenishea Funzie

Dec 17, 2015

I had both of my kids with me and they got is inn and out within 30-45mins. Which was good to me i.was look to be there for a hr or so.

Mackie Williams

Dec 16, 2015

Excellent customer service. Arrived their 45 minutes before closing, but they still serviced my car. Excellent customer service every time.

Jerry Hatfield

Dec 16, 2015

My first service on my 2015 Malibu purchased from this dealership, performed in a timely manner and with a professional attitude.

John Bliffen

Dec 15, 2015

We are very pleased with our car buying experience at Jim Keras Chevy! Jake Hughes was very helpful, and along with the management of Jim Keras, they got us a great deal on an excellent car. The finance manager was also friendly and helpful. Everyone was professional and courteous!

John Amsden

Dec 12, 2015

Great service as usual. Our salesman was wonderful and we will return again.

Carmilla Orr

Dec 8, 2015

The staff was very helpful and friendly. I enjoyed my experience.

Danny Kee

Dec 7, 2015

The service was quick and thorough. The technicians were informative and gave me a service schedule specific to the Equinox.

Connie Lowe

Dec 6, 2015

We were astounded by the service from the minute we walked into the dealership. We will recommend you all to friends and family!!!Thank you George, you are awesome! We WILL be back. :)

Steve Mcnary

Dec 4, 2015

Steve Hutchison was fantastic and so was Jason the tech.I will bring all my vehicles to Steve and Jason from now on.

Brent Pruett

Dec 1, 2015

I was completely satisfied with service I received.

Patricia Daniel

Dec 1, 2015

My service with Jim Keras was very professional, friendly and was taken care of in a very timely manner. As always my visit with Jim Keras was outstanding! I would recommend this dealership to my family and friends.

Robert Frailey

Nov 30, 2015

Service is always great and quick. Highly recommend giving them a chance to help you on your next service job.

Sallie Gatlin

Nov 30, 2015

We had a great experience. Everyone was very helpful.

Nichelle Williams

Nov 27, 2015

Service was prompt and very professional. Very excited to have them.

Marcia Plunk

Nov 24, 2015

I was met by a nice young lady at my car. She took care of all the paper work and sent me to the lounge area! It took a little over an hour to service my car. Great experience.

Mark Strope

Nov 20, 2015

Came in for oil change which was part of the warranty. Did not expect to need a HVAC filter at 32,000 miles and to pay 49.95 plus tax/env to replace it. I bought a Certified car in January,2015 and would expect that to have been already replaced. The shop service Advisor was very polite and did not pressure me so it was my decision. I would still recommend Jim Keras for any service. I love my Malibu and have had no others issues. Thank you.

Lashaun Johnson

Nov 19, 2015

Great service. Fast and friendly. Matt was so helpful and they kept me updated on what was going on. The waiting area was so comfy, i wasn't ready to leave when my car was done!!!

Ashley Artison

Nov 18, 2015

The entire experience was great. I was walked through the process and informed about the needs of my car. The facility was very clean and updated. The staff was very courteous and patient. I really enjoyed the experience.

Jarod Starnes

Nov 17, 2015

Reasonable wait time and clean facilities. The ability to use computers in the waiting area was a plus!

Charlotte Mckee / Tim McKee

Nov 17, 2015

Tyler Greene was our salesman. He provided the most pleasant car buying experience we have ever had.. We will definitely recommend you to friends and family. I would also recommend Tyler Greene as a salesman, he was very knowledgeable and made us feel comfortable and like family.

Maxie

Nov 17, 2015

I love that the service shop at Jim Keras never fails to solve my car needs. The service is outstanding and the staff is phenomenal! If you want peace of mind over your vehicle, Jim Keras will give it to you. Thanks to everyone there. :-).

Lee Johnson

Nov 17, 2015

I have a great experience and they treated me good

Franwah Sims

Nov 16, 2015

It was fast service and very accurate. They're always available when I am for oil change.

Gerar Pope

Nov 13, 2015

I did not stay as long as I expected this time. That is a good thing.

George Wood

Nov 12, 2015

Steve Hutchison in your service department is fantastic. He takes care of everything. We have no complaints.

Erica Currin

Nov 11, 2015

Everyone was very friendly and the service I recieved did not take long at all! 2 thumbs up!

Illya Roddie

Nov 11, 2015

The people at the dealership are always courteous and pleasing. Each time I have been to the dealership for service the visit has been a pleasant experience. The wait is never too long and the facility is very neat and comfortable.

Jeffrey Rogers

Nov 11, 2015

Great service agents. They took the time to see to my needs. And made the car buying experience very pleasant.

Elizabeth Cartwright

Nov 10, 2015

Everyone is always so nice and courteous and eager to assist. I wouldn't go anywhere else!

Michael Oliver

Nov 10, 2015

Great experience got the job done in a reasonable amount of time...

Joseph Hamm

Nov 6, 2015

Jim Keras Chevrolet is a great place to purchase your next vehicle. I recently purchased a 2016 Colorado for the price I wanted and got more for my trade in. My salesman John Gillespie and sales manager Luke Starner were open and honest throughout the entire sale. Thanks again to the sales and management team at Jim Keras Chevrolet!

Cordale Dear

Nov 4, 2015

First time going to dealership for service on vehicles. It was exceptional. Thanks to Mrs. Cook for all the great advice and help given. I'll be back!!!

Bradley Bishop

Nov 3, 2015

I bought a new Chevrolet 1500 Z71 about a week ago from Jim Keras. It was the best buying experience I have ever had when buying a vehicle. Super friendly staff and very helpful if your looking for a new vehicle I highly recommend giving them a opertunity to serve you. Thanks Randy Cox and the rest of the staff at Jim Keras.

Kimberly Lavender

Oct 30, 2015

I was COMPLETELY SATISFIED! Fast and friendly. Will be returning in the future

Anthony Bean

Oct 30, 2015

The service from the service department to the sales and finance deptments were the best .

Jeremy Randolph

Oct 28, 2015

George Gulley was my salesperson, and He made my entire process comfortable and easy. I went in with one agenda, but after having sat in his office, and listening to him explain the process of credit approval, and financing, he steered me in the RIGHT direction to make an informed decision concerning choosing the RIGHT vehicle for my circumstance. I left the dealership with a brand new 2015 Chevy Cruz, and I've returned twice for service maintenance, which was rendered with just as much professionalism as my 1st encounter with George Gulley. I would recommend this dealership to ANYONE, because they TRULY do give the Customer a sense of self-worth when at the dealership.

Margaret Reed

Oct 27, 2015

Scheduled my appointment quickly, took care of my serviced in a timely fashion and were very personable.

Sean Pannell

Oct 27, 2015

I had bad credit. Do to recent unemployment after the military. You guys found a way to put me in a new car. It's a great feeling and I thank you very much.

Dan Kee

Oct 26, 2015

Buying a car a Jim Keras was an easy, pleasant experience. Their service after the sale is exemplary. I would advise anyone to shop for their new vehicle there. I know that I will be.

Clifton Stoudamire

Oct 26, 2015

I was greated professional by name my experience super i Enjoy waiting there in the waiting room it was very pleasant i was very pleased with the service an the way i was treated i thank all of u because you are professional

John Foster

Oct 21, 2015

The customer service was great. They were organized and thorough.

Darren Catron/Mariah Catron

Oct 20, 2015

I had very good experience on this last visit I believe because of the customer personnel I spoke with, it was a woman, and didn't get her name but she was polite as well as the gentleman, Tim who waited on me to get the work started pn my vehicle. Mr. Tim understood that I had no way to wory the next day, & didnt seem to have a loaner car, but was able to find one for me all the same & then fixed my car earlier than expected. Not a shred of impoliteness at any given time. I wish you guys had a whole store fill of Tims there, he's rhe only one I would suggest family & friends to see. Thanks again! Oh by the way, I wish you guys still washed our cars after veing serviced, it's a very good jester!

Tracey Jones

Oct 17, 2015

I would recommend this dealership to all of my family and friends because they do good work and their care for the customers is great too.

Tanya Burt

Oct 16, 2015

I brought my trailblazer in for a headlight to be replaced. Everyone was very nice and helpful. I dropped vehicle off that am and got a ride to work. I received phone call that it was ready probably around 10. I got a ride back to pick it up around 2. I did find out when I got home that evening around 6 that whoever had changed the headlight out had left my headlights on all day long. It has the automatic lights that come on when the truck is in gear. My reminder bell does not work that says the lights are being left on when you turn off the engine and open the door. The truck started but the battery gauge was lower than normal. Other than that I had no issues.

John Moss

Oct 16, 2015

Excellent service and care. I was very impressed. Clean comfortable break area and professional service team.

Mark Poff

Oct 15, 2015

I am completely satisfied with the dealership, This is one of the best car buying experences I have ever had, everyone I at the dealership was polite, and professional. Thank You

Nathan Gathright

Oct 15, 2015

Great customer service as usual. Anyone who does not get great service at this shop would be a shock to me. I think this is the best service department in the area. I have deaalt with others and I haven't received better service/repair from any of them. If, on a rare occasion, you do have a complaint this shop will respond and try to resolve.

Nate G

Oct 14, 2015

It's good to know Keras Chevrolet is keeping with the honored tradition of great service from its' service department. On my latest visit my usual service writers were out and Matt (Monaghan) stepped in and stepped up to the plate with a grand slam. He performed with the same great skills as the service writers before him. It was a breath of fresh air to deal with him, I was nervous and was tempted to wait on the old heads to return. Matt went above and beyond when an oversight occurred with my vehicle which I was unaware of. I came back to the service department and was waited on immediately so as not to inconvenience me for having to return. This is the type service I have come accustomed to from this service department. And I feel very good moving forward and continuing to do business with this shop. Thanks!

Ardelia Robinson

Oct 13, 2015

EVERYTHING IS ALWAYS GOOD EXCEPT THE INITIAL POINT OF CONTACT. YOU NEVER KNOW WHO CAN ASSIST THEY SIT AT THEIR DESK SOMETIMES WITH NO ONE THERE AND NEVER ASK IF THEY CAN HELP YOU. YOU ONLY KNOW IF YOU ASK THEM IS THEY CAN HELP YOU. I'VE BEEN COMING FOR 2 YEARS AND IT'S ALWAYS THE SAME.PLEASE NOTE THAT FOR CUSTOMER SERVICE DURING CHECKOUT I WOULD RATE THEM A 5. THE ABOVE RATING IS FOR THE PERSONS CHECKING YOU IN.

Paul Whitener

Oct 12, 2015

They are great.Sale and service departments are always helpful and friendly.They even have service on Saturdays.

Anna Finke

Oct 12, 2015

Service manager gave excellent customer service as always. Very pleasant experience. Thank you.

Randy Conrad

Oct 9, 2015

Professionalism, courtesy type atmosphere you would desire to be in... the entire team from the salesman to management. If you are seeking a new vehicle or used one this is the Chevrolet dealership to come too. THANKS FOR GOOD SERVICE!!

Curry Jones

Oct 6, 2015

My experience with the dealership was outstanding. The people are very helpful every time. I have had bad experiences at other dealerships but never at Jim Keras. Now let's talk about this survey. You should not force people to write a comment. This should be an option. I wonder how many people don't respond due to this. Think about it.

Darrell Baker

Oct 3, 2015

I have purchased several cars at this dealership. I keep going back because I have been treated fairly. I had my 2015 Z06/Z07 on the track at Barber in Birmingham at a REZOOM high performance track event. (NOT RACING). The fancy new differential failed and I had the car taken to a local GM dealership who refused to perform the repair under warranty. I brought the car back to Keras in Memphis and the regional GM Rep approved the warranty repair. Full new differential. The guys at Keras were excellent. If I lived in Birmingham, I would drive to Memphis to buy a car.

Ray Smith

Sep 30, 2015

Simple Servicing and Tire Rotation - no problem.However, I had a 9:00 a.m. appointment (which I did not expect to be exact or quick), but I still was there for 1 HOUR AND 40 MINUTES. There is room for improvement. One of your competitors is advertising "true 30-minute oil changes"

Dawn Sandlin

Sep 29, 2015

Personnel always polite, explained the services performed, vehicle is not greasy or nasty after services, work completed in a timely manner, overall great place!!!

Bryan Davis

Sep 27, 2015

I was tremendously satisfied with both the service and the deal!

Collin Snoddy

Sep 27, 2015

I was there from 3:30-5:45 for standard oil change and balancing tires. Besides the wait time I had a good experience. Everyone was so nice and helpful in answering all my questions. I will be back.

Imogene Johnston

Sep 26, 2015

Service tech was friendly and helpful. Waiting room was clean and my wait was just as they told me. I was very pleased with everything.

Eric and Veronica Melton

Sep 25, 2015

It was okay the wait was long, but the service department provide transportation home because they needed to order a part. Over all the service was great.

Raymond Myers

Sep 25, 2015

All staff was very attentive, The young lady explained to me in detail exactly what I needed beside just a routine oil change. I was very appreciative for the information the way she explained to me that I needed a new battery and a air conditioner filter for the car. I had a wonderful experience. Thank You. Dorothy Myers

Maurice Crawford

Sep 23, 2015

my experience was very good. the gentleman that sold me my truck did a excellent job

Ann Hawthorn

Sep 22, 2015

Everyone was friendly and helpful.The waiting area in the service dept could be upgraded.

Rhonda Crutcher

Sep 22, 2015

My experience was awesome. This is the second time that I used your service. Thank you for getting me in and out at a reasonable time. I enjoyed while I waited that there were things to.occupy my time, especially the use of the computer.I had a wonderful experience.Thank you!!!!

Colandra Holliday

Sep 21, 2015

I now know shopping for a car does not always have to be stressful and frustrating. I had a pleasant experience and walked out with a car I love.

Johnny Bratton

Sep 20, 2015

Always a great experience. I get to walk the showroom when I go and most of the staff know me and chat when I am there. They are always friendly and show me what's new.

Charles Thomas

Sep 19, 2015

Informed Tony, that I did not want to spend all day waiting for a decision and was not unhappy with the time I spent closing the deal. Short and sweet

Michael Huggins

Sep 18, 2015

I've been a Jim Keras customer for 4 years and have bought two cars there. The service department does good work for fair prices.The employees are sometimes very rude. I have complained about this several times before. Someone always writes to me, says how sorry they are, and promises it will be better next time, but it's not.If I could manage it, I would only deal with Vaughn Kearney, one of the service advisors. Mr. Kearney is always thoughtful and polite. That certainly isn't true of some of the others.It is standard at Jim Keras for you to go there for service and stand in front of the desk of a service advisor who is busy writing up a ticket and who completely ignores you for 10 minutes or so, as if you're not even there at all--the service advisor doesn't even bother to look up and say "Sorry for the wait, sir," or anything.I took my car to Jim Keras for servicing on Saturday, August 29. My service advisor this time was a young man, probably in his 30s. He was very friendly and polite. I had no problem with him.The problem was with another service advisor, a white man in his 40s, rather tall, with brown hair, as I recall. He was standing right behind me. Suddenly, he yelled, right in my ear, "Look out, fella!" I nearly ducked, thinking a light fixture was about to fall from the ceiling.In fact, he was not talking to me and appeared to be unaware that I was even there, even though I was standing right in front of him.Instead, he was talking to another service advisor, a young man perhaps in his 20s, who was about to step off the curb next to where these men work, and evidently, the man behind me thought the younger man was in danger of some kind, though I'm not sure why.I don't blame someone for wanting to warn a friend, but it was the fact that this man showed no awareness that I was standing right in front of him and basically just yelled in my ear that I found extremely annoying. But I see a variation of this in a lot of Jim Keras employees I deal with. It's not that they are horribly offensive--they simply behave in a way that suggests that they "had no upbringing." Every time I go there, I wonder what minor rudeness and obliviousness I'm going to have to put up with this time. I came across a variation of that the last time I came there to buy a car, in August of 2014, when the salesman who waited on me, Alvin Wilson, kept saying "Oh Jesus Christ" all the time, which I really didn't care for either.So I'll keep coming back to Jim Keras because I need good work done on my car and need to buy a new car every few years. But I wish the place would hire people who had some manners and understood something about professional behavior.

Thomas Williams

Sep 18, 2015

Made an appointment for my truck...problem identified quickly and repaired just as quick. Service writer was very helpful and quick to get me checked in. Great waiting area.

Rickie Lee

Sep 18, 2015

The service was good. I would to see more service managers. Had to wait for a service manager because there was only two and they were with customers.

S.Kelley

Sep 17, 2015

I'm usually not happy about going to buy a vehicle .But I was in need seeing that I totaled my truck. So my wife and I saw a truck I liked on Jim Keras website. One Saturday we decided to go look.Once we drove on to the lot we were greeted by Jonathan Cano one of the salesmen. He was the perfect match that day to sell us a vehicle. From the start of the process till the end.We felt as if we had know him for a long time.He was very helpful with anything we needed or ask.We would recommend him to anyone . Also have to give credit to the finance dept as well. They were very good to deal with and had us in and out in no time.

Katrina Austin

Sep 16, 2015

Very professional and helpful! I would recommend anyone to do business with this wonderful company....

Robert Lewis

Sep 15, 2015

Service writer was excellent. She managed the job very well and was very pleasant to speak with. I am in a related field and people like her are becoming very few and far between.

William Chadwick

Sep 10, 2015

I took it in for a computer recall. Was met at the dealership by a courteous young man that proceeded to check me in post haste. I waited maybe 40 minutes in the comfortable waiting room taking advantage of the internet services provided. Got caught up on my emails and my car. Good job boys and girls.

Wanda Ringo

Sep 10, 2015

I HAD A HARD TIME GETTING A LOANER CAR AND I HAD TO PAY 75.00 DOLLARS FOR TOWING WHEN I WAS TOLD IF IT WAS GM FAULT THAT I DID NOT HAD TO PAY FOR TOWING. AND IT WAS GM FAULT AND THAT IS NOT FAIR. I THINK THEY SHOULD STAND BEHIND WHAT THEY SAY.

Scott Harmon

Sep 9, 2015

I have bought a many vehicles from Jim Keras. I'am always satisfied with my deals. I know I'am not suppose to mention names but from Tyler to Chris and Brad these guys are great. All are very smart and friendly and easy to deal with. That is what makes me come back each time. Even when I'am having service work on my truck I visit with them and they remember me. Great staff thanks

Richard Gray

Sep 8, 2015

Everyone was extremely friendly, there was no pushy salesmen there. It was a great experience. We will for sure go back for our next vehicle.

John Fairchild

Sep 8, 2015

Professional, attentive staff! Very pleasant experience.

Janelle Henry

Sep 8, 2015

I was rear ended on a family vacation and they did a lot of damage to my brand new suburban. Jim Keras not only fixed my car fast and did a beautiful job but they even cleaned the interior to make it look brand new again. I had the car back before the first payment was due!

Harold Lashlee

Sep 8, 2015

I enjoyed buying my truck from George Gully. Everybody was nice dealing with me. I like going on the internet looking at the inventory of trucks then I can see what yah had.

Rozetta Rodriguez

Sep 8, 2015

Excellent customer service. Mr. Vaughn is very professional with his customer care and gives a thorough explanation of required services.

Tameka Williams

Sep 7, 2015

My experience with you all were wonderful, I came in on a recall after work. They told me it would take about an hour and a half, but it only took about 30 to 45 minutes. The waiting area was clean and the staff were great. I definitely recommend it to other's and any other problems I may have I'll definitely go back.

Safranski Durr

Sep 5, 2015

On time. Also staff person was very friendly and helpful. He has his customer in mind.

Patricia Barnes

Sep 4, 2015

I had a good experience. The people were nice. I like my car!

Buford Scott

Sep 3, 2015

2015 Colorado Chevy truck. The staff was very professional, knowledgable and friendly, I will purchase my next vehicle from this dealership.

William Beaird

Sep 3, 2015

We have purchased 4 vehicles here in the last 2 years & while all were good experiences this was by far the best. Everything went so smoothly. I would definitely recommend Jim Keras, we drove alot to save alot, we live in Crockett County, TN, about 75 miles NE of Memphis.

Jennifer Rowley

Sep 3, 2015

Had a quick and easy buying experience. I highly recommend Jim Keras Chevrolet.

Loye Adkisson

Sep 3, 2015

I started shopping on line.then I contacted.Jim Keras Chevy.Gorge Gully was a great help and got the deal to go through on my dream car.they were all very professional. I highly recommend these guys good service .good people.thanks Jim Keras Chevy.

Willie Jackson

Sep 2, 2015

It was a great experience everyone was so helpful and determined to include things that I asked for to make me happy the sales representative BOBBY FRAILEY really stood out he was willing to explain in detail every feature that came with the vehicle ... very good customer service and when it's time to purchase my next vehicle I will be back at JIM KERAS CHEVROLET COVINGTON PIKE

Peter N

Sep 2, 2015

I usually have my 2008 Saturn ASTRA serviced at Jim Keras Chevrolet either on the way to or back from Maine each summer, and they have consistently provided excellent service for my car (they are a Saturn Authorized Service Provider). On this particular visit (August 24, 2015) I requested an oil change and tire rotation as well as a brake inspection since I had recently experienced "smoking brakes" after navigating a steep and winding road in the Mount Washington Valley in New Hampshire. The service advisor looked at the brake fluid and explained to me that its discoloration was a sign that a brake flush would be needed to avoid this problem in the near future (fortunately it is very flat in West Texas). The service was completed in a timely fashion, and I was pleased to notice that the engine oil life system indicator had been reset when I picked up my car (surprisingly, not all SASPs do this). Thumbs up to the Jim Keras Chevrolet service department!

Stacey Bonham-Palas

Sep 1, 2015

Had a hitch put on my vehicle on a Monday as I was going to be pulling a U-Haul trailer early Thursday morning to Nashville to move my daughter back to college. Later that day the check engine light came on.The Onstar diagnostic said it was a misfire. Car was hesitating with acceleration like it wasn't getting gas and had knocking when I cut the engine. Tuesday morning early went and had a diagnostic ran. They stated the issues and that they had pulled the information and it was showing as a recall. They recommended taking to dealership for service due to this. I went to the dealership where I had bought the vehicle. I explained my major problem as I needed this fixed so that I would be able to pull the U-Haul and get my daughter back to college. They told me they were too backed up and wouldn't be able to get to it. They did recommend Jim Keras Chevrolet that was down the road. I immediately went there and pulled up to service. I spoke with Steve Hutchison and explained the issues with the vehicle and also the time crunch problem with moving my daughter. He said "I'm gonna do the best I can to help you. If you can get the vehicle here asap I'll get it in and do my best to get it fixed before you need to take your daughter back to school." I told him it was parked outside and I could get someone to pick me up. They got it right back and he even noted on the work order what the situation was and the timeframe issue and highlighted it. He again said they would do their best to get it ready by close Wednesday evening. I called Steve Wednesday afternoon to check and he said they needed one more hour to finish it up but be here at 530 pm and it will be ready for you." I got there at 530pm and it was ready. He went over everything and took me in to finish the paperwork and escorted me out to the car. He also said "we're here for any of your car needs and would be glad to help with anything you need." I am so thankful for all Steve and the person(s)that worked on my vehicle to fix the problem that was a recall and to get it done so quickly so that I could pull the U-Haul and get my daughter back to college. I wouldn't have been able to otherwise. It was such a stressful time to begin with and then added with the car trouble it could have been a horrific situation to us but due to the excellent customer service of Steve Hutchison and all at Jim Keras Chevrolet it was a smooth transition. I greatly appreciate all that was done and certainly will go to them for all of my car needs from now on and highly recommend them to others.

Angela Rainey

Aug 31, 2015

Everyone at Jim Kerras Chevrolet worked very hard to not only meet my expectations but exceed them. Courtesy and Professionalism from the start! By the time I left in my new car, I actually felt like part of the family! The team at Jim Kerras are just an amazing group that really goes above and beyond! I have purchased there twice and will go back again. I tell anyone who will listen to see these guys.

Mildred Wade

Aug 30, 2015

Excellent Service and the best dealership to work with. Thank you for making it so easy to purchase a new car and not pressure one to buy if you are not at the point to purchase a new car and just collecting info. LOVE OUR NEW CAR. THANKS AGAIN. KEEP UP THE GREAT/WONDERFUL SERVICE. ALL A'S ALL AROUND.

Arveen Valentine

Aug 30, 2015

I have been having my 2012 Chevy Sonic serviced at Jim Keras Chevrolet since I purchased it in 2012. I went in for an oil change but made them aware that I needed a diagnostic test because my check engine light was on. After they were done servicing my vehicle. I checked everything out on my OnStar app. to my surprise my oil level was still at 30%, the amount it was when I brought the vehicle in. I found that my tires had not been rotated because the tire that always tend to be the lowest was still the lowest.All my tire were not filled as they say that is included in the oil change. The tire levels were at 30 when it should have been 38. I asked the technician about it and he had the Oil light reset without making sure the oil had been changed. The technician drove my car off to fill the tires and was absent for about 15 minutes which I can only assume that they were then changing the oil. I have never been displeased with Jim Keras but I sure was disappointed this time.

Sherionae Tharpe

Aug 28, 2015

I usually hate going to car dealerships because the process is usually tedious and long, but the salesman and other made it fast and easy. I had a wonderful experience.

Perry Cole

Aug 26, 2015

At first I jumped to conclusions about you and my car on yesterday but I was totally in the wrong and I do apologize for it.

Jo Ann Franklin

Aug 24, 2015

I am always happy when taking my car to Jim Keras on Covington Pike. They always take good care of my vehicle.

Michelle Hendrieth

Aug 24, 2015

Great staff at Jim Kera. I purschased two cars from this company. They really have the best interest of the customer. You are not forced or pressured but they guide you to the best vehicle to meet both your transportation and financial needs.

Falon Mcdonald

Aug 23, 2015

The customer service was awesome!!! They were quick and courteous.

MS MAMA

Aug 23, 2015

Everyone at the dealership was intent on providing me the best experience I've ever had buying a car. From working with salesman to working with finance I could not have been happier. This is my first time buying a Chevy but the car company has really come a long way and you can see that in their cars!

Stephanie Allen

Aug 22, 2015

It was a great experience. Everyone at the dealership was friendly and inviting. My salesman,Tony Hayes, was the best. I told him what I was looking for and within a couple days, the deal was done. I've told all my coworkers to contact him if they're ever looking for a car.I love my Sonic!!!

Justin Jones

Aug 20, 2015

Mr. Randy Cox was very supportive and helped us achieve our goal as first Time car buyers to be able to get a car we love. He was so helpful and we couldn't be happier with out visit. Jim kera's is definitely my go to dealership!

Lashaun Johnson

Aug 19, 2015

Came to get oil change. Clerk worked me in last minute. Very friendly and resourceful. Waiting area clean comfortable. They were done with my car so quickly! I wasn't ready to leave

James Smith

Aug 19, 2015

Very pleasant and business like.I have used the same service advisor for a decade and more. Steve Hutchison has always been very helpful and courteous.

Madelyn Keith

Aug 19, 2015

Have enjoyed working with this dealership......they go above and beyond!

Ethel Jones

Aug 17, 2015

Service took a little longer this time, but it's all good.

Charnina Hayes

Aug 16, 2015

Randy Cox was knowledgeable and efficient. I will definitely send anyone to him.

Douglas King

Aug 14, 2015

Was impressed that they were willing to stay late to complete the deal

Darrell Mathis

Aug 14, 2015

There should be more detail to clean the car after repairs. I had a latch/bracket replace on my roof and there were hand prints and smudges all over my glass top. Just a quick wipe down would have removed the prints and smudges.

Mackie Williams

Aug 14, 2015

Service is always excellent. Their main focus is to make sure the customers are happy. Even without an appointment the wait time is not bad.

India Boyland

Aug 13, 2015

The sales team was very helpful and understanding of my situation. I've never had anyone go above and beyond to make sure that I was happy. George was even considerate of my family and making sure that they had a dependable car to ride in as well. He was very patient and was even running late for an appointment just to make sure I was taken care of!! I'm so excited and happy. I can't wait to buy more cars in the future!! I will definitely send friends and family there to receive the outstanding service that I received.

Kitty Sansing

Aug 13, 2015

Timely & efficient ! Great staff to work with. Took care of all questions.

Gale Jackson

Aug 13, 2015

I purchased this vehicle for my daughter from Jim Keras 3 years ago and I always return to Jim Keras for great service. I plan to purchase another car in 3 years for me and I will certainly purchase from Jim Keras.

Joe Thompson

Aug 12, 2015

The service writer was quick to help me sign in and directed me to the waiting lounge. The time to complete the old change was very quick!

Richard Powell

Aug 11, 2015

Great staff, called ahead of time to update me on unexpected cost. Very happy with staff and work completed.

Vanessa Buckley

Aug 10, 2015

Being that my appointment was early morning the tech said that my wait would be a hr at the most and guess what that's exactly what my wait was 1 hr.

Coleman Lankford

Aug 5, 2015

This is the third vehicle I have purchased from Keras Chevrolet and George Gully. Even though I live in Birmingham, Alabama, I continue to return to Keras and George for their friendly service and great deals.

Scott Truitt

Aug 3, 2015

I have bought many automobiles in my life. We have been in and out of dealers for months when we bought the cruze. Our salesman John Gillespie was patient and very knowledgeable. We have been without a car note for several years so this was a hard job for any salesperson. John helped up find the features we wanted and even a car above what we thought was out of budget. the manager on the floor was very nice too. We got the deal we needed and are very happy with our purchase.

Sharon Kowalke

Aug 1, 2015

Steve in Service is the best. I arrived in Service with a low tire pressure. He had my car checked out and they found a screw was lodged in my tire. If he had not checked it out thoroughly, I would have found a flat tire in the morning. Within 20 minutes after my after 5:00pm arrival, I was safely back on the road. I love the Jim Kerns team.

Exer Pass

Jul 30, 2015

The service department was very efficient and helpful.

Tony Barrett

Jul 25, 2015

Great service while getting repairs. Steve in service is great.

Erica

Jul 20, 2015

I left my car ,because I was having some real serious problems.My car was ready the same day.They fix the issue and I was very satisfied.

Amy Fischer

Jul 18, 2015

I had a great experience. The only thing I would change is I left with an almost empty tank of gas and the cleaning department was only ok, all the sticky was left on my windows for the stickers that was there when I bought it.

Brittney Bryant

Jul 17, 2015

The staff was very helpful and fixed my car quickly.

Erika Williams

Jul 17, 2015

I have no complaints at this time. I always receive excellent service at Jim Keras!

Evelyn Nunn

Jul 16, 2015

My experience with Jim Karas with my Malibu purchase was excellent everyone was very helpful and nice and treated us like we were very important their customer service Above and beyond any of my previous car buying experiences at other car dealerships

Robert Ruaro

Jul 16, 2015

The service was great and the people there were very approachable and very helpful especially during the quick processing of the paper works, finding the vehicle that I liked and giving of feedback. He updated me most of the time and explained very well everything about the purchasing and about the vehicle.

Kashon Rice

Jul 16, 2015

The organization did well with the recall work on my car. Adversely, I wasn't educated about the wait time prior to my arrival or when the appointment was scheduled or rescheduled.

Patrick Wurthman

Jul 15, 2015

Great service,! Service people very helpful in maintaining all small and big issues with my vehicle !!!!

Trinekia Littles

Jul 14, 2015

I experienced excellent customer service from the cashier at the desk upon entering, from the tech person outside about my car, and from the shuttle driver that drove me home. Everyone was friendly and cooperative about any questions I might have asked them.

Travis Roach

Jul 14, 2015

Great service and excellent communication I have been very satisfied with the work performed on my vehicle.

James Henley

Jul 11, 2015

Awesome. I will return as always. Steve is always handy to address my needs.

Natalie/Mary Williams

Jul 10, 2015

This was one of the best experience I've had dealing with a car dealer. It was a very fast process. They also listen to my needs and help find a great car that I love.

Gloria EasleyMoses

Jul 9, 2015

2014 CHEVROLET CRUZE, Oil change. Customer Service for very nice.

Catherine Shappley

Jul 8, 2015

Awesome thanks Brad Ballentine!!! Cannot wait to buy again In future

Connie Harris

Jul 8, 2015

Helpful and friendly staff--took the time to make sure we were completely satisfied and were patient with all our questions.

Correll Jackson

Jul 8, 2015

WAIT TIME WASN'T LONG. I LIKE THE ADVISE YOU GIVE TO CUSTOMERS ABOUT THEIR VEHICLES WHEN THE JOB THE DONE.

Cheryl Jacobs

Jul 6, 2015

When I got my oil changed the mechanics noticed my air filter was closed with what appeared to be a rats nest. Yes, a new air filter had to be replaced for an additional fee ,but, if the mechanics who worked on my car had not done a thorough inspection of my car the problem could have become more costly. Now I have more fresh air coming from my air condition. I thank the team at Jim Keras for their keen eyesight and thorough inspection of my car.

Patricia Mccormack

Jul 6, 2015

As usual, customer service was outstanding. They fixed my car in the time frame they promised me.

Franwah Sims

Jul 3, 2015

I really appreciated the passion and commitment the sales rep showed towards me. I felt like I was in the right place at the right time. So happy with the dealership and my new Chevy Trax.

Vernon Mcdonald

Jul 1, 2015

The saleman, Tony Hayes, was especially helpful in helping me get the vehicle I needed and wanted and the managers were helpful in getting the price and financing that I needed to afford my Silverado 1500.

Rodrick Allen

Jun 28, 2015

Awesome, and blessed! Larry and George, are extremely the best! They made me feel like part of the family, with the attention, and care they put into getting me a vehicle.

Shanita Davis

Jun 27, 2015

The service was GREAT!!!! (Rebecca) was excellent!!!! And the work on my vehicle was done in no time. She was very friendly and nice spirited. Thank you

Patricia Daniel

Jun 26, 2015

My experience was so pleasant and the team made me feel right at home. I was completely satisfied with my buying experience from the Jim Keras team that worked with me and my husband. The team went above and beyond to make my experience special. I have already recommended my family and co workers to check out Jim Keras.

Anika Chandler

Jun 25, 2015

Great customer service very man able and Curtis and Palit

Sabina Muller

Jun 25, 2015

Great service, always nice and professional fast and customer oriented.

Jennifer Huffman

Jun 24, 2015

Great customer service and an all around sense of being in a dealership where taking care of the customer is job 1.

James Mccloud

Jun 24, 2015

On day one when I called this dealership. I was treated with kind words,everyone were very patient ,respectful, nice ,sharing and all the above was a great experience

Hosea Lark

Jun 24, 2015

I always get great services when I service my vehicle

Elaine Oneal

Jun 22, 2015

The people were very helpful and willing to work with me.

Adonna Macklin

Jun 18, 2015

I love Jim Keras Chevrolet!! I came in with an emergency service issue. In just a few hours my vehicle was ready and I didn't have to spend the entire day in the service center.

Latarsha McCray

Jun 18, 2015

I absolutely love my salesman. He made purchasing a car with Jim Keras an easy thing to do. His business ethics were impeccable! Each person that I encountered from salesman to top managers were beyond friendly and I really appreciate them making me feel like they cared. I will definitely send this company more business.

Wayman Holt

Jun 17, 2015

This was the most pleasant vehicle purchase I've ever done. The salesman was helpful and found out answers to questions instead of making something up. The finance guy was very helpful and not pushy at all. Other finance guys have turned me sour on buying a new car, but the guy at Jim Keras was totally different and made it an easy deal.

Ronald Alexander

Jun 15, 2015

Very fast service. on oil change and tire rotation.

Olivia Jennings

Jun 15, 2015

Very quick and excellent waiting area where my daughter and I were both impressed. We were in and out in no time at all and felt as if our time was valuable.

Bruce Johnson

Jun 13, 2015

Excellent Service!!! Professional Staff!!! Jim Keras is the best; I recommend that you try this dealership!!!

Dawn Sandlin

Jun 12, 2015

Everyone was very friendly, explained the service being performed, provided feedback after service, and if I needed anything else to call or bring my vehicle back in immediately.

Tim Guinn

Jun 9, 2015

Very helpful! I was having trouble getting my phone synced to the stero system. Nothing wrong with car my phone was the issue. Great fFolkes here! Top notch Servise. Serviced car at the same time. Very quick service.

Terry Russom

Jun 7, 2015

Everything went good didn't have to wait to long! The waiting area was clean and kept up nice! TV To watch restroom clean a snacks to eat if wanted to!

Roosevelt Stewart

Jun 6, 2015

The attendants were very attentive to my needs and researched historical data based on my symptoms.

Niesha Davis

Jun 5, 2015

Instead of receiving a new tire under warranty, they were out of stock on my tire and only plugged the tire.

Rozetta Rodriguez

Jun 5, 2015

Vaughn in the service department is very customer friendly. I am quite pleased with the care and time he took to check for the additional services required during my oil change. It is important to me that the service department displays honesty and integrity. Especially since I have very little knowledge of the mechanics of automibiles. Therefore, I must rely on the service department. In dealing with me during my visit, Vaughn exemplified both. I must add that I often recommend JKC services to my family and friends. :)

Michael Burlett

Jun 5, 2015

Your team were very professional and knowledgeable The Chevrolet team are very professional

Paulette Moore

Jun 4, 2015

My experience was wonderful. Wait time was great and the employees are always professional, kind and very considerate!!!!

Regina Lindsey

Jun 2, 2015

We had Phillip Shook as our salesman. He went above and beyond in letting us know what was going on all through the buying process. He wasn't a high pressure salesman. He listened to what we had to say and answered any questions that we had. I will definitely ask for him in the future for any of our buying needs. He is wonderful!

Tamika Mays

Jun 2, 2015

Great customer service does a good job every time I take my car in for service

Jo Ann Franklin

Jun 1, 2015

Jim Keras on Covington Pike in Memphis, TN is a great place to purchase a vehicle or have service work done. No problem is to to small for them and they are always willing to research the issue and see whatever they can do to satisfy me. I have been a customer since 2012 and they have always made it about me and my car. They provide me with excellent satisfaction and I am always willing to return. My next vehicle and extended warranty will definitely be from them.

Nathan Gathright

May 31, 2015

I think this is the best service department in the area. I've dealt with them for 20 plus years or longer. The name changed but the service stayed the same. Anyone should feel comfortable doing business here,

Robert Frailey

May 29, 2015

I'm totally satisfied with Jim Keras dealership and service. They go out of their way to make your visit the way you expect it to go .

Jo Ann Franklin

May 25, 2015

I am so happy that when I arrive at Jim Keras on Covington Pike in Memphis, TN. Vaughan Kearney always welcome me and provide great service to me and my 2012 Chevrolet Cruz. I tell all my friends and family how happy I am that I purchased the Extended Warranty on my vehicle. When I purchase my next vehicle it will definitely be from Jim Keras and it will definitely be the one on Covington Pike. So Vaughan Kearney can take care that vehicle also. Thanks Team for all you do.

Gerar Pope

May 25, 2015

I had no problem with the service. I just wish I did not have to wait a long time. That is all.

Brenda Nichols

May 21, 2015

It was quick and good. I feel great about driving my 2015 Equinox into the Service Department and knowing that my vehicle will be scheduled care and maintenance that is is set up on a plan. All I have to do is stay on schedule and ride with confidence.

Natalie Golden

May 17, 2015

Everyone was courteous and nice, especially steve, the manager. That is why I stay with Chevrolet cars

Madelyn Keith

May 16, 2015

very positive experience ......work hard to please

James Stroud

May 13, 2015

The staff was very helpful and friendly. They did an amazing job on my car.

Tiffany Smith

May 13, 2015

Throughout my experience the employees were very attentive and made sure they worked very hard to help me acquire the car I truly wanted...The experience was the best so far!!

Demario Smith

May 12, 2015

Great fast and friendly staff. They worked to get the best possible financing and I felt that they kept my best interest in consideration as they worked out the deal!!!! 5 Star service

Me love Chevy

May 8, 2015

I loved the organization of this business and how they inspect my car to the fullest and told me what was needed to be done. I didn't have to worry about being scammed, like when you go to other mechanics. Anyway I totally recommend to all Chevy owners.

Jeffrey Leffel

May 8, 2015

The process of finding, negotiating, and buying my new Chevrolet Tahoe, at Jim Keras Chevrolet, in Memphis TN, was one of the easiest and most enjoyable that I have experienced when purchasing a new vehicle. The salesperson was very knowledgeable and explained all of the options available to me, including all the vehicle configurations and financing methods. I will definitely consider Jim Keras Chevrolet for any future vehicle purchases that I would make.

Cashedra Carpenter

May 5, 2015

I appreciate the quick process and the hospitality from the entire team.

Ardelia Robinson

May 5, 2015

My experience is always a good one. The ly thing missing this time was y sticker for my next scheduled appointment.

Dorothy Ramsey

May 4, 2015

This was the best car-buying experience I have ever had. I was treated with respect from the time I walked through the door until I drove away in my new Chevy Equinox.

Susan Lee

May 4, 2015

I purchased my Equinox in Sept 2014. I had to have repairs in April 2015. I took my car in on Monday. They ended up keeping it until Friday to ensure the repairs where made, check the modules and clean it up. My only complaint is: On Friday, my husband picked up my car and them picked me up. As soon as I got in the vehicle, I noticed grease finger prints on both visors and on the ceiling. The repairs and all diagnostic seem to be fine. They washed the outside of my vehicle, but I still have grease fingerprints on the inside, the windshield (Inside) has prints all over it and there was a half bottle of water left in the back.

Deborah Keller

May 2, 2015

The staff was very helpful. I had a scratch on my car that had some paint on it, I asked if there was some way that it could be buffed out. I was told that it usually cost $$$ on hour. I told them that if it was going to cost that, then just forget it, because I just didn't have the money. They said they would check with the body shop and see, well, I don't want to get anyone in trouble, but they were able to buff it out at no cost to me. Now that's what I call great customer service because they didn't have to do it, but I'm sure that it didn't take an hour either. But I was able to get that done, the oil changed, the air filter needed to be changed and I was able to go out of town feeling good about the service I received. Thanks, Deborah Kelker

Sharon Wilson

May 2, 2015

Excellent Experience! The service agent was very professional and helpful during my time at the service department.

Imad Mohamed

Apr 28, 2015

From my experience with Nissan,Principal Toyota, Hyundai and finally KIA, who turned my application down,I stopped by your dealership hopeless to get the car I want. However, you made my dream come true and left your dealership happily with a very lovely and fancy car. I'd love to stop by again and say "Thank you to all of you for accepting my application and turning my dream into reality."

Anthony Bean

Apr 24, 2015

On my way there I had a service engine light come on and it was taken care of in a timely manner great service

Naomie Powell

Apr 24, 2015

Experience was great. Staff was helpful. Facility was clean and they had a very large inventory to select from.

NatashaFC

Apr 24, 2015

I love taking my car to this dealership. Their staff is extremely helpful, and they always give me the facts concerning my vehicle. They let me know about specials and help me with other options. They are worth me driving an hour and a half every time.

Edward Hall

Apr 22, 2015

Very helpful. Good experience. Gino did a great job. E. Hall

MalibuDawn

Apr 22, 2015

Check engine light came on. Took them a few days to fix it so they provided a rental right at the dealership, no hassle and very nice. My bumper to bumper warranty was over but they still fixed it under the powertrain warranty for free.

Bruce Johnson

Apr 21, 2015

Very professional!!! Excellent customer service!!! Friendly and courteous!!!

Edward Hall

Apr 16, 2015

Very pleased with the service and care received at Jim Keras when buying my new car... Gino's was awesome!! Ask for Gino when you want to buy a car.

Kent Couch

Apr 15, 2015

I was completely satisfied with the whole process of purchasing my new truck. Everyone was polite and friendly. They even took a picture of me with my Camaro that I traded in.

Eric Tate

Apr 15, 2015

After a bad experience with the service department. I think the sales manager did a great job incorrect in this situation. I really enjoying the 2015 Impala. My sales person did a outstanding job.

Nicholas Foley

Apr 15, 2015

SERVICE WRITER WAS VERY POLITE AND RESPECTFUL, AND SEEMED WELL VERSED IN HER POSITION. DEALERSHIP WAS VERY CLEAN AND ORDERLY. I DO HAVE TO DRIVE ABOUT 24 MILES ONE WAY TO YOUR DEALERSHIP, BUT ITS WORTH THE TRIP.. NEED TO SERVE DONUTS IN THE AM. JUST S SUGGESTION!!!!!!!!!!!!

Kevin McHugh

Apr 14, 2015

My experience with this dealership was Excellent. Great people.

Karen Elrod

Apr 14, 2015

It took over 2 hours to get my oil changed, which is quite unusual for the service department, but they were really swamped and it was a holiday Friday when I was there so they may have been a bit short-staffed. I appreciate that they don't try to upsell me on the warranty work and have a nice, clean, comfortable lounge to wait in.

Britney James

Apr 13, 2015

Excellent service very satisfied with my purchase!

Tousha Williams

Apr 11, 2015

Enjoyed the experience I had a Jim keras.salesman was very prompt and friendly

Sabina Muller

Apr 9, 2015

Everybody is super friendly and always fast and professional. Make you feel like part of a family

Kelley Alsobrook

Apr 8, 2015

We have always experienced excellent service at Jim Keras Chevrolet. Tim in the service department is always very friendly and helpful. My husband needed tires for his corvette and Tim was able to get this service done in a very efficient manner. Everyone has always been very friendly and helpful!!

Brenda Miller

Apr 8, 2015

I am very happy with Chevrolet Sonic, the salesman was very patiently with us,help us get the right kind of car and right deal that work for us. Thank you !

Lewis Jordan

Apr 4, 2015

My experience was completely positive.I have no other comments. Thank you.

New Customer

Apr 2, 2015

I ordered my 2014 Stingray from a local dealer, I went in for my first service (a simple oil change) and waited for over three hours and the work was still not completed. I asked them to bring my vehicle around so that I could leave. I let them know how disappointed I was in the shoddy service and I would not be returning for any further service. I call several Chevrolet dealers and settled for Jim Keras because of their close proximity. I called Keras Chevrolet, set the appointment, went in and was greeted as a valued customer. They completed the service in a very timely manner. Jim Keras will be getting all of my future service business.

Russ Fletcher

Apr 2, 2015

Second body shop repair for vehicle break in. Both times, Steven Cope has gone out of his way to make sure everything looked factory after repair, and even performed a few extra services to facilitate ease of installation of new aftermarket radio to replace the theft. No problems! Russ Fletcher

Cynthia smith

Apr 2, 2015

The staff was very helpful. And everyone was very professional.

Shirley Abram

Apr 1, 2015

Good Customer Service, fast and efficient. Fresh coffee, after a long night at work,

Dewayna

Mar 31, 2015

I was approached as I drove up. They asked what was I there for. They took the keys and asked me to have a seat in the lobby. There was a lot of people, but they where getting them out. I was only there about an hour and a half for a recall. Everything went smoothly. I would recommend service to everyone. I never had a problem with the people or service.

Cathy Sears

Mar 29, 2015

They do a wonderful job every time I have taken my car in to them.

Gale Jackson

Mar 25, 2015

sSteve Hutchison is the most professional service personnel ever. He shows genuine interest in me as a customer. While there on for oil change, tire rotation, air induction & fuel system service, I received a call from my 15 year daughter's pediatrician and was told to take her to a cardiologist right away. Steve explained that my car was going through a process and although I don't know the technical terms I knew that he would get the car to me as soon as possible. But I admired the way he tried to explain it to me. Then after my car was ready he walked me to my car to be sure I did slip on the water that was in the bay. Everything Steve does is with such care for the customer. Thanks Steve.

Toney Booker

Mar 24, 2015

Jim Kerr was very essential in helping us purchase a car to fit our needs. Their employees people skills helped us to feel at home and comfortable. This made our experience a great one! We look forward to dealing with them for a lifetime because now we look at them as a family.

Ronald Ammons

Mar 24, 2015

Changed my oil and rotated my tires in about an hour. Thanks

Erin Henderson

Mar 18, 2015

The customer service experience was world class. Everyone made sure I was positive on my choice. Though the car buying experience can be a bit time consuming, I got out in a timely manner. I was shown different options and made aware of the choices I had. Everyone seemed very friendly and knowledgable.

Tristan Russell

Mar 12, 2015

I only went on for an oil change but they always let me know when other services are due so I can keep my car in tip top shape.

Robert Hollandsworth

Mar 11, 2015

Friendly staff nobody is putting pressure on you or trying to force you to buy something that you can't afford they go over every option and try to get the best deal for you.

Crystal Brossett

Mar 11, 2015

The service was great. Staff friendly. And service was faster than what the appointment scheduler had told me.

Bobbie Henderson

Mar 11, 2015

I was greeted promptly. All the information was correct. Dealership clean and the atmosphere seemed positive and genuine. Everyone appeared to enjoy their job.

Rozetta Rodriguez

Mar 11, 2015

I am always pleased with the car care that I receive. I am very grateful for the pkay area for the children.

Shirley Harrison

Mar 10, 2015

This is the third vehicle we have purchased at Jim Keras Chevrolet. We have been very pleased with each purchase. Friendly courteous employees. We really felt as though we were very important to the staff. We will certainly be back to hopefully purchase #4 here.

Jacinta Moore

Mar 5, 2015

It was great. Very fast & professional. I was highly satisfied.

GQ

Mar 4, 2015

Considering that there were quite a few people ahead of me, waiting 3+ hours for an oil change seemed a bit excessive. I watched the technicians bring the truck back from being serviced and still had to wait 30+ minutes before they found my service ticket, so I could pay and leave. Despite this experience; past experiences have been fairly pleasant.

Erica Grant

Mar 4, 2015

I had a good experience. Tim Miller at the Covington Pike location was very knowledgeable about the make and model of my car, which made me very comfortable and trusting. He found what was causing a recurring problem with my car, and I haven't had any problems since.

Grady Thomas

Mar 2, 2015

The experience was a timely one. My consideration was an important issue in the servicing of my car.

Madelyn Keith

Feb 28, 2015

My experience was very positive. I recommend Jim Keras to everyone !

Freda Shirley

Feb 27, 2015

The service was fast and the service technicians were friendly and courteous.

Adrienne Biggers

Feb 27, 2015

I will definitely be back!!! The service department, and the customer service representative, who scheduled my appointment were super awesome. So friendly, professional, and had my concerns top priority!! I was greeted with a friendly face as I pulled in , I didn't have to wait while people walked right pass you and not say a word. Tim is the best!! Chuck Hutton Chevrolet Service Department need to take notes on customer service!!!

Wanda Royston

Feb 26, 2015

My daughter brought my 2014 Malibu to the dealer ship for its regular service--maintenance and she said the servicee was AWESOME!!! SHe was not even there for an entire hour. Everything checked out and I am satisfied. Thanks

Dianne Malone

Feb 26, 2015

I really appreciate you all help. You made sure I didn't leave disappointed. They worked very hard and took care of me. I see you cares for the people. If other car dealership was like you all. I'm sure it would be happy people. Thanks once again.

Stan Mcneese

Feb 25, 2015

Steve is the ultimate pro at his job. My confidence in him was justified once again.

David Carlisle

Feb 19, 2015

Fast and efficient!! Loved working again with Brad Ballentine and his Sales Team! Honesty and ethics at work!! I left another dealer where I did not feel this way. So glad I came to Jim Keras!

K. Anderson

Feb 18, 2015

I was very pleased with the automotive service I received on my recent visit. The staff was completely professional, helpful, and very pleasant to do business with.Thank you Jim Keras Chevrolet Service Center

Felisha Alexander

Feb 16, 2015

The staff let me know what I need repair on my vehicle, like if how soon I'm need this and that done for my vehicle

Elesha Pitts

Feb 14, 2015

I had last wonderful experience with Jim Kerala. I felt comfortable not rushed. They worked with what I had. Thanks to Randy I was able to leave the lot with a 2015 Chevy Sonic. However, I was in an accident four days later. I called them and they are assisting me to the best of there ability to get me together. Thanks Jim Keras and Randy and Trey!

Antonio Croom

Feb 13, 2015

I was really calling a sales ad I got in the mail that lead me To Jim keras ChevroletBut once I got their and got settled it was one the greatest feelings being able to ride off in a Brand new 2015 vehicle with less than perfect credit. The best thing about it was my interest rate and a reasonable note I would definitely shop at Jim keras again thanks to my salesman Phillip Shook for the great experience

Corley Fortune

Feb 13, 2015

My service experience at this point is fair i have had poor service in the past few months, but after contacting management they did best they could to try make things rite . This service was very professional, and also worked me in pretty fast .Happy this time

Thomas Taylor

Feb 13, 2015

Great service, and the prices seem to be fair. They helped me through my purchase, the salesman was very helpful. Great experience so far.

Chevy driver

Feb 11, 2015

Went in for service and warranty work. Steve H. helped me out. I had a few concerns come up that he resolved for me quickly and fairly.

Ursula Marks

Feb 11, 2015

Everyone was nice and helpful. I was in for a routine service!

Gloria Clark

Feb 9, 2015

As always the service was great. I was in and out in record time. The staff is friendly and professional.

Larry Whitson

Feb 6, 2015

I brought my truck in to have the oil changed and the tires rotated . I was expecting to be there a couple of hours based on my past experinces here. I was there only about an hour I was well pleased with the service especialy not having to wait there two or three hours .

Veronica Melton

Feb 3, 2015

Great. The wait was not long and the reps provided excellent customer services.

Alzada Owens

Feb 3, 2015

I went in just to see what options were available due to my 2010 Equinox consuming oil. I found myself going to the service department frequently and I was able to trade in my 2010 to a BRAND new 2015 Equinox! First new car I have ever owned. John was fantastic, even had time to answer questions on his off day. John was very professional and patient. He even went an extra mile to fulfill a couple of request for me. I would recommend going to Jim Keras Chevrolet if your looking to purchase a vehicle.

Craig Brummett

Feb 2, 2015

Randy in Sales was great and also had a good expierence with Steve and David in the Service Department.

J Moo

Jan 30, 2015

I had a good experience and got the car my wife really wanted. JKC was able to make the numbers work so I could walk away with a brand new 2015 Camaro. Thanks guys!

Claude Villar/Kathee Villar

Jan 30, 2015

My service advisor Steve does an awesome job! He is always cheerful and thorough and explains everything--he delivers my car in a timely manner. I actually showed up a day early and it didnt bother him in the least--he just rolled with it & still did a wonderful job! Kathee Villar

Dollie Minyard

Jan 30, 2015

My sales man was great. I have been very pleased with every thing they have done to make me happy. I LOVE MY NEW CAR!!!!!

Elizabeth Cartwright

Jan 26, 2015

Everyone at Jim Keras Chevrolet is always so helpful and courteous.

Margaret

Jan 26, 2015

BEWARE of INTERNET PRICING!!! we found 4 vehicles on the internet that we were interested in after about an hour at the dealership we decided on one vechicle. We already had our financing but Marcus wanted to check to see if he could get a better interest rate - which after us waiting 1 hour and 30 minutes - he returned and the interest rate was higher. During the conversation - I told him that we needed to discuss the cost of the vehicle because if we didn't come to an agreement on cost we had no deal. He said he thought we had already come to the deal. I told him no we hadn't even talked about the cost of the vehicle. So I am not sure why he was worried about financing before making the deal. Once he put all the figures together - the cost of the vehicle was more that what price was shown on the Internet. He explained that since we didn't have a vehicle to trade in or a GMC vehicle that was 1999 or higher we couldn't get those discounts. We told him that information was not on the internet - it doesn't state those 2 facts in the description. It was very upsetting that the cost on the internet wasn't the starting point for the car and when we started to neogiate the starting point was $2500 more. This truck was for my nephew (his first new vehicle) and we were trying to help him with the purchase. My husband and I purchase a new car every 5 years and this was the worst experience we have ever had.

Brian Latham

Jan 23, 2015

Steve in the service department gave GREAT customer service. He made sure all my needs were met and went the extra mile by waiting after hours so that I could pick up my car. Would recommend to any person looking for great service.

Michael Schlafer

Jan 23, 2015

I stopped into the service department with out an appointment and they said no problem ,the work was done in no time ,great service and great staff .

Darryl Greenwood

Jan 20, 2015

The staff at Jim Keras was AWESOME! Every question or concern I had with my vehicle was answered/taken care of in a timely matter. I would recommend everybody to stop and check them out if you're looking for a vehicle.

Patricia Mccormack

Jan 20, 2015

The staff was very friendly, as usual. Service was completed in the time promised.

Terry Russom

Jan 19, 2015

It went very well! I was in and out in no time! Great service!

Tracey Jones

Jan 16, 2015

We came in for a quote and drove away with reasonable car note. Thanks to Guy the salesman and all the staff at Jim Keras

Idris Johnson

Jan 15, 2015

Great dealership and great customer service and I would always continue to use this dealership

Barbara Houston

Jan 9, 2015

The staff was friendly and professional. The service was awesome Didn't take long at all.

Lee Taylor

Jan 8, 2015

Great Sales and Service Department, Quick and Easy getting corrections made

John Heeren

Jan 7, 2015

This company knows how to treat a customer! They appreciate your time and hustle to make your transaction happen quickly once we agreed on a vehicle and price. Excellent service after the sale. I highly recommend Jim Keras! My experience with this dealer was outstanding!

James Bruno

Jan 3, 2015

We purchased a 2015 Malibu for Christmas. They treated us with kindness and respect from the time we walked in the door until we left. We can't say this for other dealerships that we visited.

Daniel

Dec 29, 2014

MARCUS WIGGINS IS AN AWESOME CAR SALEMAN. IN ALL MY YEARS OF BUYING CARS I HAVEN'T MET ANYONE AS NICE AS HIM.

Charles

Dec 23, 2014

Steve Hutchison is great. Good, thorough job, every time. Looks ahead, makes practical recommendations, offers clear explanation. New phone intake and scheduling system also good.

Carol

Dec 21, 2014

I had brake problems, but the service department took care of it in a timely manner. It still had a knock when I picked it up, but when I took it back, they fine-tuned the repair and everything is fine now. May I say, I have over 100,000 miles on my Uplander Van, and I always take it to Keras Chevrolet Service Department, even for all oil changes.

Gabriel

Dec 20, 2014

it was great, I was an hour early for my appointment and they got me right in. There was a follow up call to confirm my scheduled appointment online.

Lisa

Dec 19, 2014

I had a great experience at Jim Keras Chevrolet. Everyone was so helpful and Matt is awesome! Great job ya'll!

Elizabeth

Dec 18, 2014

David in the service department is always so nice. He knows me when I pull up. My husband and I both have vehicles from Jim Keras and he knows what we drive. I know there is a large volume of cars that come through the department and its impressive that he remembers us. He is always willing to help with anything we need.

Grover

Dec 18, 2014

Steve Hutchison goes well beyond his duties, he has yet to fail giving me the royal treatment every time i visit the service department. Steve knows what it takes these days to keep customers coming back to Jim Keras Chevrolet. It is with great pleasure to offer my feedback, Grover Pay

Melanie

Dec 17, 2014

Steve Hutchison is always extremely nice and makes sure all of my needs are met. I've been very pleased with everyone at Jim Keras Chevrolet from my salesman to the GM and everyone in the service department and body shop. Every experience is always terrific. The customer service is excellent and uike any other dealership. I will not buy a Chevrolet vehicle from any other dealership.

Debra

Dec 16, 2014

My car was due for its 7000 mile oil change and check up. I had told them when I would get there and they took great care of me with minimal wait.

Boyd

Dec 12, 2014

Well i enjoyed shopping there because my salesman was one nice person and he let me take my time while looking at the vehicles on the lot. You all was so nice that I'm gonna bring my Chevrolet there for service even if it's 30 miles from my house.

Clarence

Dec 12, 2014

I purchased a 2010 Silverado from Jim Keras in 2010. I brought it in a month later for the power steering making a noise when I turned. It was a saturday and I was told they put fluid in the resvoir but would contact me later to bring back in. At my last visit I was told my line has a small hole in it. I hope someone will let me know how this issue will be reconciled since this issue has been going on since I purchsaed the vehicle. I appreciate a response from the service department. Clarence Cash, Jr.

Gerardo

Dec 11, 2014

I got a call about 2pm regarding my inquire from Philip, he schedule an appoinment for me to come in to the office at 430pm same day I was on my brand new car with no hassle detail and full tank of gas at around 6pm the best experience of my life. on 12/10 I got a box full of fresh baked cookies from the dealership also an email saying Happy Birthday I could not ask for more from this dealership keep up the good work.

Carolyn

Dec 9, 2014

Making an appointment was straight forward and easy, arrived before appt time and there was no delay between previous customer and myself. David was very professional and took his time with me and the service I needed. He listened to me and was empathetic with the situation. Work was completed in much less time than was estimated when making appt. He also found that my issue was covered under my extended warranty. Yeah David!!!

Thaddeaus

Dec 7, 2014

very friendly and you guy show that you all care about not the vehicle but the customer as well...thumbs up

Johnny

Dec 7, 2014

Everything was great. Made a same day appointment. Ina nd out in less than 30 minutes. Spent my time looking around the showroom and talking to dealers. Great time.

Lynell

Dec 6, 2014

I like experience the sales team every good to me in buy my first new car Tank you in will back my next car

Treena

Dec 5, 2014

I was very please with the dealership me and my family as well. We were greeted by Randy Cox who assisted me through the whole process to help me with purchasing my new vehical. Everyone at this dealership did a fantastic job from start to finish.

Jo Ann

Dec 1, 2014

Jim Keras saved the day again. My car wasn't riding smoothly, so Vaughn Kearney took time out to keep my car overnight to find the problem. After checking everything, it was found that I needed a set of new tires for my vehicle and I am very happy now and riding smoothly again. Thanks to Vaughn Kearney and his team at Jim Keras.

Lebeebe

Dec 1, 2014

I had two different flats two days in a row. Matt and Trey were great on getting me in and taken care of when I called almost in tears. Both days they had a loaner car there and waiting before I got to the dealership with my car. Tim Miller, service consultant, dealt with me both days and I have to give him tons of credit! I am not a patient person and I go straight to panic mode. He was fantastic at keeping me from spontaneously combusting. The ONLY complaint (and very minor) that I have is no one cleaned the tires or rims after putting the new ones on. Both times. Other then that I have nothing but great service.

Jada

Nov 26, 2014

Always appreciate your good service. It's nice to have a comfortable, inviting place to wait. Check-out clerks are always so nice.

Cheryl

Nov 26, 2014

Outstanding. I even came a little early because of the distance i travel and theywere able to get me in and out.

Kelly

Nov 25, 2014

I called Steve Hutchison to set appointment. I am a salesperson and need my car. He promised to get me in/out or if unable to do so have a loaner for me. He got me in and out very quickly while taking care of my service needs. Steve always keeps his promises.

Peter

Nov 25, 2014

I had an appointment for 7 am . I Arrived about 6:45 am and was surprised that the entrance gate was still locked .My Appointment was the Ignition Recall and was supposed to take approximately 2 - 2 1/2 Hours . It was done in a little less than 2 hours .Thank You

Charles

Nov 23, 2014

Was NOT happy about the fact that I had to call the dealership three times to find out about my car. First it had to be towed there (on recommendation of one of the service people). Second, I waited all day to get a phone call to explain what was wrong. When I didn't receive one, I called them only to find out they did NOTHING with my car but let it sit. So I was told they would call me back with info and DIDN"T. So I called them AGAIN the following day to get "it is being looked at and should have an answer for you shortly." I finally got the problem rectified and then had it sent over to collision dept for some repair work that needed to be done. That dept and an employee named Kelly were AWESOME! Just like all the others I have dealt with after buying two cars from them in the past. I love Jim Keras and the people who work there. It surprised me to get below average service from the service dept because they have always been good in the past.

Angela

Nov 23, 2014

Appreciated my salesman Philip who explained everything step by step!!! Trey in finance was extremely helpful in explaining all the "little details." An extremely straightforward and pleasant experience. Cant say enough good things about these guys!!!

Tameka

Nov 22, 2014

I told Guy my needs and what I could afford. Guy came back with a deal I could live with and he didn't waste my time with all that hassling back and forth.

Charles

Nov 21, 2014

George Gulley, our sales manger, was most helpful in allowing us to make our decisions as to what we wanted, then finding the exact car we needed, and assisting us in exploring the various options regarding financing, etc. Once we got the car, he introduced us to a service manger, and gave us a thorough review of the car's equipment. He have never had a salesperson spend so much time with us AFTER we had bought the car. Mr. Gulley made the whole experience very pleasurable.

Trinetta

Nov 20, 2014

I needed to take care of some business downtown and they had no problem having the shuttle take me and pick me up

John

Nov 19, 2014

Mr Stevens took care of my problem on my Volt very promply while I waited. I would recommend Jim Keras to all my friends and family. Thanks Mr Stevens

Chris

Nov 18, 2014

Good quick service. Even charged the car. Much appreciated. To General Motors- not entirely sure why I can't put in my own antifreeze in?

Janet

Nov 18, 2014

Made an appointment time but still had a lengthy wait. Was told one price to fix my problem then charged more. The service manager did correct the charges.

Clementine

Nov 17, 2014

David took care of me while my car was being worked on. He made sure that I still had car he provided me a rental with no charge. I really appreciated everything David did for me . Thanks again

Stephanie

Nov 14, 2014

Everyone was extremely nice and professional. I always love to bring my car to your dealership but the I can't afford the prices.

Allison

Nov 11, 2014

I am very happy with Jim Keras and the service I received. I am not happy with the performance of my Traverse. My car, which is a 2014, died on a busy road. Unreliable is not what I want in a car.

Wanda

Nov 10, 2014

I had went on line 11/6/14 to make my scheduled maintenance appointment and it was never confirmed by email or phone BUT when I called, Jim Keras customer service immediately made my appointment for the date and time I asked for online. She was kind, courteous and when I arrived to the dealership, I did not have to wait. Service was AWESOME!!!

Lora

Nov 8, 2014

Kelley was great. She went above and beyond her job requirements. She went so far as to have our vehicle cleaned thoroughly .Thanks for the great work

John

Nov 6, 2014

I brought my truck in for service under my two year full service agreement and everybody was on their "A" game both customer and business focussed. They transported me to work and picked me back up and had my truck waiting and looking great as they washed it as well. This is my first experience with Jim Keras service and I was blown away by what a great experience it was.

Dewayna

Nov 3, 2014

It didn't take long. I don't like how the keys are made. I think they could have came up with a better with the way they made it.

Barry Rodgers

Nov 1, 2014

They got me a car financed when I didn't think it was possible. Randy Cox was my salesman. They we're GREAT!!!!!!!!!!!

Sharon

Oct 28, 2014

I appreciate the professionalism of Donna. She always ease my mind when I come with concerns about the car. Excellent service!!! I will always buy my car from Chevrolet.

Alvin

Oct 25, 2014

I do have one concern seem like lately when I bring my truck in for service for oil change and tire rotations I'm having problems with sensors lights coming on. they never come on until I bring it here.

Keith

Oct 24, 2014

The customer service was great , they really took their time in assisting me with everything from beginning to the end. Keep up the good work.

Arveen

Oct 22, 2014

I came to the delearship for an oil change and was ready in less than an hour. Great customer service. The facility was nice and clean. Thanks for all that you do.

Saree

Oct 20, 2014

The service is great and there's nothing more to say. When I walk in and am greeted with smiles, that's all I need.

William

Oct 20, 2014

For the last ten years I have owned my Impala . I have had Donna be my Service writer. She has always taking good care of me and my Family. She is reason I keep coming back.

Jo Ann

Oct 20, 2014

I am always excited to visit the dealership. I was very excited to see that my Service Professional was back, Vaughn Kearney. He always treat me with the most respect and the best care. He makes sure that my car is repaired properly before I leave. I like that about him!

Lewis

Oct 20, 2014

Brake job - good. Fees for machining rotors and replacing brake fluid - a little high. Technician checked battery twice with a battery checker. The car would not start when I got where I was going and I had to buy a battery the next day.Car would not start when I tried to leave the dealership. Tech said he had done a batt check as part of routine visit.He checked again with his battery checker and it came up 670 CCA. Car cranked this time. He said batt checked good so I left. Drove 20 miles which should recharge batt if it had been a little low. Worked 3 hours. Car would not start.Had to get my mobile mechanic the next day and buy a battery.

Corles

Oct 13, 2014

Was looking for a car because my motor was going out, need something i could afford. Marcus listened to me and I took my car home off the showroom flooor.

David

Oct 10, 2014

Best salesman experience I have ever encountered it felt as though I had made a friend!Matt Mckean I will recommend you to everyone who admires my new truck.

Gary

Oct 10, 2014

greeted BEFORE we walked in the door by Guy Haney, fast prompt attention when we went inside and everyone went out of their way to accommodate us while there and great deal on our new car. Matt McKean bent over backwards to help us through the process and was VERY knowledgeable.

Nobie

Oct 4, 2014

IT WAS A GREAT EXPERIENCE, THEY ABOVE AND BEYOND TO HELP ME GET A VEHICLE. MATT MY SALESMAN WAS REALLY GREAT. EVERYONE THERE WAS NICE AND FRIENDLY. I WILL SEND CUSTOMERS.

John from missouri

Sep 30, 2014

Jim Keras Chevrolet sold me a great car at a great deal. George Gully was very helpful and wasn't just trying to sell me a car but really cared about me as the customer. I could never find a great deal like this in Missouri. I would go back to Jim Keras Chevrolet again and again. Thanks, John

Denice

Sep 29, 2014

They actually finished earlier than the promised time. Wait time less than expected and vehicle washed. Very pleased with today's service by all departments involved. Awesome

Chris

Sep 28, 2014

the salesman i had Mr. Randy Cox helped me out phenomally and did everything he could to get me into a car and i thank him so much for that. thanks for everything and i will definitely be back.

Andre

Sep 20, 2014

Thank you for all of your help, time, and professionalism during this entire process. I really appreciate the respect and courtesy given to me by the Jim Keras Chevrolet Staff( From Top To Bottom), and for making my purchase a enjoyable and memorable experience. I felt the feeling of being family and friends working together to bring happiness and joy to One of its members. Alvin ,Alphonso, Luke, Jerry Were Awesome 10 Star Customer Service I'm Sorry I can't remember the Manages Name But He Also Gave Me 10 star Customer Service. I would and will recommend anyone I know to go see these gentlemen when they're ready to get another vehicle.

Darrion

Sep 19, 2014

The dealer Matt made the car buying experience very smooth and quick. Even though I asked for Mr. McKean, I was not introduced to him at first. It was later that we were connected with each other but it was still a great car buying experience.

Linda

Sep 18, 2014

i bought my car in jan. so Ive been in the service dept a few times. it was a nice feeling as i was driving to jim kerns to have my oil changed that i knew everybody was going to be nice and professional and that they would take good care of my car ! no worries, thank you service dept.

Kim

Sep 12, 2014

it was pleasant ant Randy knew exactly what I was looking for and was able to find the perfect vehicle

Antonio

Sep 7, 2014

My experience with jim keras chevrolet was excellent, and I was blown away by Mr. Nathan Sweet. I was highly frustrated when I got there from my experience with another dealership. I needed to be in a car that day, and Mr.Nathan made that happen! I got a great deal on my car, and I am highly satisfied. The staff was great as well. Thanks jim keras chevrolet!!

Vera

Sep 7, 2014

It was a great experience. Especially the driver that had to pick me up at work. He had to stop and change a flat tire when taking me back to the shop to get my car. I can't remember his name but he was a very nice young man that knew his job.

Nathan

Sep 7, 2014

I feel this is one of the most consistent places to do business with in the Memphis car industry. Keep up the good work.

Timothy

Sep 4, 2014

From the time I purchased my auto 2 years ago from this dealership the service department has been exceptional in servicing my auto.

Phyllis

Aug 30, 2014

John was such a blessing along with the Chevy family. I was so grateful for all their warm support and making things happen for me. Keep up the great team work. Much love

Tammy

Aug 30, 2014

Nathan Sweet, my sales rep, really listened to me as to my what I wanted and was very friendly and I think if it took me driving every vehicle on the lot to make my decision he would have done it with a smile. My finance manager, Luke Starner, was very friendly and quick and did everything that he could to make sure that I was financed with an excellent rate.

Christopher

Aug 28, 2014

Every one I came in contact with was very pleasent the service manager and my service advisor beckuh was nice also yal keep up the good work

Carla

Aug 28, 2014

Everyone there was super helpful and very friendly. I wasn't in the dealership all day like the last time I purchased a new vehicle. (Not your dealership the last time). My salesman was extremely knowledgeable and helpful.

Tracy

Aug 26, 2014

I have been a loyal customer for almost ten years now. My experience with the has always been a good one. I really appreciate the quality care you guys give my vehicle. Thanks a lot

Belinda

Aug 24, 2014

I had a flat tire that needed to be repaired and a oil change. As always everyone was very helpful and nice.

Angelique

Aug 23, 2014

They were extremely nice and professional. There was a little bit of a wait for a ride, but I really appreciated the ride to and from work to get my car.

Jeffrey

Aug 23, 2014

I like how the service was. And they asked me questions about what was wrong with my car to fix the problem. And I didn't have to wait all day to get the car service. And everyone was so nice.

Angela

Aug 22, 2014

Everything about my experience was superb. Matt, Kris, Brad and Trey all worked with me to be sure that I received exactly what I wanted. They are the best!! I've already told three people to go there to purchase their cars and will continue to tell anyone I know that's in the market. Thank you for making the experience as smooth and easy as it could've possibly been!

Kimberly

Aug 21, 2014

I'm familiar with the dealership because I bought a Camaro last year. It was time for a "mommy mobile" because the Camaro was just not child friendly. Lol I knew it wasn't but I had to have it! The staff was soooo nice both experiences. I thoroughly enjoyed working with Randy Cox this time around. He gave me his personal cell # and answered every single question that I had even if he wasn't at work! He was so friendly and knowledgable and helped me get the car that I wanted at the price point I wanted. Truly a very nice fella! I knew exactly what I wanted and unfortunately it wasn't at the dealership. This sweet guy took the time to look for what I wanted with all the bells and whistles, tracked one down, and had it brought there for me! It's people like Randy that truly make a typically stressful experience just like it's an easy every day ordeal. Easy!!! Kudos to that guy! He even remembered my camaro's name after a couple of days passed by while he was tracking down my new Equinox. Who can forget a name like "Sexy B" though? Lol. I've given my parents his name and insist on them having him help them with their near future buying experience. I'll always use Jim Keras from here on out!

Amanda

Aug 21, 2014

It was convenient to bring my car to the Collision Center for servicing after a driver rear-ended my car at a redlight. My car is back to perfection and looks brand new again! What a nice bonus feature of having it detailed and clean too. Thanks :-)

Dara

Aug 18, 2014

I was treated with professionalism. My problem couldn't be fixed that day and they put me in a loaner vehicle. I appreciate not having to sit waiting all day to have my vehicle fixed and them respecting my time.

Glenda

Aug 17, 2014

The staff and service was very professional. I was very pleased and I'll continue to visit that service department. Excellent staff and service.

Patricia McIlvain

Aug 15, 2014

This is the second vehicle I have bought from Keras, and I have them serviced at Keras - excellent sale staff and service staff

Agrapina

Aug 14, 2014

I appreciated that our salesman John was helpful and went above and beyond to ensure that we received the vehicle we wanted....

Sarah

Aug 9, 2014

Everyone here was very helpful unlike gmc down the rd from yal. I was able to get in and get the service I needed, even tho it took a while to find the one I got I was able to locate it with randy cox help. Thanks so much!!

Jo Ann

Aug 8, 2014

I went in before work worried about my vehicle because it was shaking, but after being there less then 2 hours, they had me fixed-up and ready to go. I was so happy that my warranty covered my problem. If I had to do it all over again, I still would have purchased the extended warranty. I am a happy customer.

Mark

Aug 8, 2014

I had a great experience at Jim Keras Chevrolet on Covington Pike. Especially with my salesman Almayahi Mr. K. Possibly the best car buying experience I've had at my young age with this being my first care bought solely by me without a co-signer. He helped me out a great deal.

Stephen

Aug 7, 2014

It went smooth, all concerns and questions were addressed and resolved and this was the best experience Ive ever had when it comes to buying a vehicle. I was definately satified with the over all situation and will gladly come back again.

Mike

Aug 7, 2014

Explained everything in easy to understand terms. Worked to match and beat other local dealership offers for similar vehicles. Great experience.

Crystal

Aug 1, 2014

It was amazing! For the first time ever, the sales associate listened to my needs and what I needed budget wise and found the car that works for all I need. Thank you so much Randy Cox and James Arden! I will not buy a car anywhere else now!

Polly

Jul 30, 2014

I did not make an appointment for service (oil change & tire rotation). I just came in and they were able to take me immediately without any problems. Very short wait time. All employees very professional.

Nadiyah

Jul 30, 2014

I had a great experience! The staff was extremely friendly, very knowledgeable, and went above and beyond to find the kind of vehicle I was looking for.

Keith

Jul 27, 2014

They did a good job of helping me out of my situation. And help me get a good interest rate

Rickey

Jul 26, 2014

George Gully and the Jim Keras team were excellent! This was the smoothest deal I've ever had. Thanks to all of you for help. We were headed to Destin, Fl with a limited amount to time to look for a vehicle that would suit out family needs and George exceeded our expectations!

Raymond

Jul 24, 2014

Made a call to the dealership after seeing the on autotrader. The receptionist very nice, told her need to speak with a salesman about auto I was looking at on line. She placed me with George Gully, he was very pleasant and helpful. Told him we wanted the car, asked about financing, we discussed possible rates, gave him info, within 30 minutes he called back said we had been approved. We made arrangements to pick up auto that afternoon. Everyone was very helpful including the f & I person.

Leslie

Jul 24, 2014

The only problem is I still don't have my car! With the recalls on GM vehicles I'm still waiting. The process of buying the car was great but waiting for it is not. They have given me a loaner so they are still trying to make it right. It's been most three weeks. I want my car!

Chris

Jul 24, 2014

Took care of me and my concerns. Nice surprise charging the car for me, much appreciated. Steve was excellent at keeping me informed of the progress on the car.

Stephen

Jul 17, 2014

fine no problems staff was polite and efficient the only complaint is there were not enough staff at the check in area

Craig

Jul 16, 2014

Personally I believe that this has been my best car buying experience. My salesman was top notch and he did everything that he said he would do. He was honest, up beat and went way out to make me a satisfied.

jenkcaldwell

Jul 15, 2014

Great! No complaints or issues at all. Rental was wonderful too.

Karen

Jul 12, 2014

It was one of the easiest and most pleasant experiences I've ever had at a dealership. Matt, the sales consultant I worked with, really went out of his way to get me in the perfect car at a price I could handle.

Marvius

Jul 11, 2014

Came in for a oil changer, took about a hour but i did come during lunch hour during a holiday weekend. They get me in and out as fast as possible. Even if the oil changes weren't free I'd still be my car here

jeffes3

Jul 11, 2014

Marcus Wiggins is a hard worker. There was a recall on my camaro - the key. He went above and beyond to make sure I was satisfied and could get the camaro and even threw in some extras. Thanks Marcus!

Earl

Jul 10, 2014

They got me in and out very quickly, and finished the warranty/recall work easily. They did have to order a few parts to finish, but that was expected since they didn't know I was going to need them.

Edmund

Jul 10, 2014

The team is battling a hard to find intermittent issue with my vehicle. I recognize that is never an easy task for a tech. Despite all the challenge, your team has handled the situation with great understanding and focus on customer satisfaction. Great job!!

Felicia

Jul 10, 2014

This is my second vehicle purchase at Jim Keras. Nathan Sweet is delightful and works hard to make the process smooth.

Belinda

Jul 9, 2014

I had a appointment with Donna Williams,this is the second time she has waited on me. Both times very sweet and helpful plus excellent customer service !!!

keyholland

Jul 9, 2014

Marcus Wiggins was friendly and a hard worker.. He made sure I got the car that I wanted.. I would recommend anyone who is looking for a car to go see him... Thanks Marcus

Wanda

Jul 8, 2014

I went into the dealership on Saturday, 7/5/14 to get an oil change and tire rotation. I got there at about 6:50a.m. They also checked to make sure if any recalls were on my car, there was a minor one and it was fixed as well. I was out at 8:00a.m. Way to GO Jim Keras!!!!!

Patricia

Jul 8, 2014

I found a great car! I will recommend u to any one looking for a good car and good service

Don

Jul 8, 2014

My extended warranty came into question. I purchased coverage until april 2017...The dealer had my warranty coverage ending in october of 2014. I provided a copy of my warranty proving my claim & the finance manager on duty at the time was going to correct the mistake & call me back...He never called back. Did he correct the error?I'm assuming my 'complimentary oil changes' under the CPO program will end eventhough I still have the extended warranty coverage thru 2017...I never got an answer to that question.The dealer needs to do like COSTCO does...honor all applicable advertised discounts automatically instead of having to submit a coupon to get the discount.

Nathan

Jul 5, 2014

I enjoy going to the shop and seeing the same people. It's important to me. I trust whats being told concerning my vehicle. It is a great place to do business.

Marcia

Jul 4, 2014

I was treated so well. My sales rep did an excellent job getting me into a vehicle that w as s right for me and in my price range.

Reva

Jul 3, 2014

Excellent service. I've never been treated so great when I bought a vehicle. Best service ever. They are highly recommended by me

Mary

Jul 3, 2014

THE SERVICE WAS VERY SPEEDY. THE GUY THAT CAME TO THE CAR TO SEE WHAT I CAME IN FOR WAS VERY NICE AND PROFESSIONAL. THE RECEPTIONST THAT WAS AT THE DESK THAT DAY WAS NOT VERY FRIENDLY AND DIDN'T MAKE EYE CONTACT.

Barron

Jun 29, 2014

I never experienced anything like what these guys have done for me and these guys took care of me with no problem and did everything they could to help me out...Most dealership just try to get the money off you so they don't tell you all the deals and opportunities you can get this the cars but with Jim keras Chevrolet these guys gave me all the info I needed. Gave me a brand new car and even lowered my note......BEST EVER!!!!!

Yolanda

Jun 28, 2014

My mother bought a car at this dealership in highly recommended it to me I came looking and found exactly what I wanted thank you Jim keras.the salesman were knowledgeable they totally accommodated my family they made everything seamless.

Elizabeth

Jun 28, 2014

Mr Phillip was very patient with me and I really appreciated that. I have already recommended him to five people. Thanks again.

Raymond

Jun 27, 2014

The front desk girl in the service dept where the customer pays is very friendly. You guys should do all you can to keep her around.

Catherine

Jun 26, 2014

I had an unknown problem with a tire. Every few weeks it would give a low pressure light. The dealer ship found a nail in the tire and promptly fixed it.As a single female I need this kind of help.

Michael

Jun 25, 2014

Steven was my technician and he did an outstanding job making sure all my questions and concerns were answered my car or servers and giving back to be timely

Kenneth

Jun 24, 2014

I visited the dealership for my 10,000 mile check-up for my 2013 Chevy Cruz. when I called the dealership for the appointment, Vaughn clearly explained what the check-up entailed. He said we would be through in an hour; I was on my way to school in 50 minutes. I managed to edit an article I was working on for a journal while I was there. As always, it was a pleasant, and relatively inexpensive, experience.

Jo Ann

Jun 23, 2014

I tried to visit another Jim Keras Chevrolet on Saturday, June 21, 2014 and was very disappointed. After waiting for 2 hours for an oil changed. I decided that it would be best for me to visit Jim Keras Chevrolet on Covington Pike where I usually go. After getting there, Vaughn Kearney took care of me as usual and I was out of there quick. Sometimes trying to save a little gas and money is not always the best option. I want be visiting Jim Keras Chevrolet on Stage Road in Bartlett, TN anymore because the service guy who waited on me quoted me a different price to plug my tire and was not willing to look-up my vehicle with the VIN number to see what tires I had on my car so I could replace it. He told me they didn't have anyone to go get a tire today. What a mistake and time wasted.

Heather

Jun 20, 2014

Stephen was my collision advisor and he was awesome! Always available when I had a question and very friendly. Everyone in the service/collision dept. was very accommodating.

David

Jun 13, 2014

Everyone at Jim Keras was cordial and helpful, especially, Brad, Luke and Alvin. No one was pushy at all and that made us feel very comfortable. (Unlike some other dealers in the area!!)

Belinda

Jun 13, 2014

I went to get my car serviced . As usual everyone was friendly and helpful. The service at the shop is wonderful. I spoke with Brad and my salesman John Gillespie both nice guys that seem to truly care about their customers. I always recommend this dealership ..... they do such a great job !

Ray

Jun 13, 2014

I was amazed and very pleased at the speed and quality of the service. I was satisfied with how my application was approved so quickly, everything was completed to my satisfaction.

Tameria

Jun 12, 2014

I came in for an oil change the service was quick and efficient. The customer lounge was great, I was able to work while my car was being serviced.

Leathia Jordan

Jun 12, 2014

Good job. Made sure I came in for this recall. Were prompt. I could use their computers and do my assignments while I waited.

Toya

Jun 7, 2014

Donna Williams is my service rep and she is excellent, she has been so since I brought my 2004 chev Tahoe in feb of 2004 and has kept my vehicle running in top condition. I have never had any down time with my truck. She recommends the services that are needed and keeps me on the road. No one has ever been under the hood of my truck but your service team and I will never take it any where else. The next automobile I purchase will be from you and a chevrolet. Thank you for your great customer service

Bradley

Jun 5, 2014

The Mngt Staff is the best and the Dealer's are the Greatest Those Desk Mngrs really make a difference !!!!!!!!!And Good Looking too!!!!!!!!!

Debra

Jun 5, 2014

I worked with Matt and he made the whole process very easy and explained things I great detail just like I need. I have and will continue to tell everyone what a great experience buying my car was.Thanks.

Larry

Jun 4, 2014

Before my wife and I came to Jim Keras, I had about three or four more dealerships to visit - trying to obtain another used vehicle. At Jim Keras, we had to make only ONE stop. My salesman, Marcue Wiggins, met and exceded my expectations overwhelmingly. Instead of purchasing a used vehicle he was extremely deligent - as we, my wife and I, drove a way in a brand-new vehicle. OUTSTANDING CUSTOMER SERVICE!!!!

James

Jun 4, 2014

i thought it was a great experience. Adam, my salesman was a great guy that helped me a lot. Thank you very much

Harold

Jun 3, 2014

I was informed promptly of what was happening with my truck and how long it was going to take. My repairs were completed and done correctly

Michael

Jun 3, 2014

I have been here before and have several great service experiences since 2006. I was able to get in and out within an hour and I enjoy the new service area breakroom.

Louis

Jun 2, 2014

Jerry Jones was very professional and handled my new car purchase. He made the process simple and answered all of my questions. I am very happy with my new 2014 Suburban

Brice and Karen Dyal

Jun 2, 2014

We showed up at just before noon on a Sat needing an oil change, inspection and tire rotation, we had 6 cars we could see in front of us. We were greeted and handled happily by Vaughn and he informed us our car would be ready in an hour. 70 minutes later we were driving off in our car! Another great Jim Keras experience

Donna

Jun 1, 2014

Extremely personable from service to collision and over to showroom. Love them! and now my 17 yr son driving a cobalt and we do family oil changes together ha!

Michael

May 31, 2014

I have bought several cars from them and they have always taken care of me. Brad and K are good people.

Harold

May 30, 2014

The maintenance on my vehicle was completed in a timely manner and I was informed of what was going on and how long until the work was done

Cheryl

May 27, 2014

Service took me a little earlier than scheduled time and it was the least amount of cost I have spent thank you your special attention given to my car

Barbara

May 26, 2014

My experience with Jim Keras was very very satisfy I have told my family and friend all about how Jim Keras help me. Zach was so helpful he were a good salesperson. Last I admire Luke for his support and his way of making me satisfied. I will continue to keep on dealing with Jim Keras Chevrolet. I have told everyone to let Zach and Luke be the one who they need t see. They have my support. Thank you Barbara Readus a very satisfying customer.

Kenneth

May 24, 2014

We had a good experience at Jim Keras. Our salesman Randy Cox was very helpful and made sure that we were totally happy with our car buying and experience overall.

Michael

May 23, 2014

Excellent!!!!!! This is my second car with Jim Kera's. Everyone was very helpful. I will continue to buy my vehicles from here on out. I will recommend all of my customers to do business with them. I'm a District Manager of RNR Custom Wheels & Tire Express so I deal with people that love cars everyday. Thanks so much!!!

George

May 22, 2014

I have always been treated well by Jim Keras Chevrolet staff in Body Shop, Service Dept and Sales Dept. That is the reason I have bought my last 3 cars from Jim Keras.

Erika

May 22, 2014

Adam George was a good salesman. He was patient and very polite. He worked with me through this experience considering the fact this was my first brand new car I have ever purchased. I would recommend anyone in my family to Jim keras.

Clifford

May 16, 2014

Everyone was great! I felt like they were working to make the best possible deal and even going out of their way to make everything work. I was greeted by the sales manager and right away had a wonderful salesman that was very helpful. The finance manager went out of his way to secure the lowest rate and the final transaction went very smooth. So happy with my purchase and will definitely come back when its time to trade again!! Thanks for the wonderful experience!

Fabian

May 14, 2014

My salesmen was John Gilleseppe and he was outstanding. He was very informative and also very knowledgeable about the car of my choice. He was also open and honest, which made me feel more at ease about my purchase. He is too be commended for his patience, understanding, and extraordinary customer service.

Kristen

May 5, 2014

I went in not knowing what to expect, but John and Luke's service was outstanding. John did EVERYTHING he could to make sure I left COMPLETELY satisfied, and I definitely did. This will be the only dealership I do business with from now on!

Michael

May 3, 2014

Donna Williams in the service dept has always been the most helpful whenever I have needed any service done to any of my vehicles. Don Kelly also has bent over backwards too to make sure my experience has been a pleasant one.

Marvius

May 3, 2014

I initially walked in just to get information. I didn't think my credit was good enough to get anything but i was able to get my current car loan paid off and leave with a 2014 chevy cruze with no money down. There was no high pressure sales tactics and everyone was very friendly. I bought my very first car from jim keras, this is my third and i recommend everyone go there first. Great staff George Gully, James Wright and the young man who handled the finance paperwork were great

Sandra

Apr 24, 2014

I took my Chevy in for the 60,000 mile service, my service advisor Vaughn was GREAT, he made sure all my concerns were taken care of and provided me a new car. He make me feel like I am his most important customer and I appreciate it.

James

Apr 24, 2014

Jerry Jones was great! He followed up on everything I had a question about and kept me informed about my ordered car!! Everyone I met at your dealership were helpful and very nice.

YRouser

Apr 22, 2014

This was the most pleasant car buying experience that we have ever had. Thanks for your exceptional customer service!

CADILLAC LOVER

Apr 22, 2014

GEORGES KNOWLEGDE OF CAR LOANS IS PRICELESS,EVEN THOUGH I DIDN'T PURCHASE MY CAR FROM HIM I DID GET THE CAR OF MY DREAMS WITH HIS HELP ABOUT LOANS.THANKS GEORGE

Maxie

Apr 21, 2014

Every staff member I encountered was just great!!!

Eddie

Apr 21, 2014

I Feel that the problem with the seals on my 09 Tahoe (all doors, sun roof, and hatchback) should have been identified and replaced before I purchased the vehicle in January 2014. Now I had to pay over $900.00 TO REPLACE THEM for that issue, it was not fair to me. Service did order and replaced the seals on my truck but at over $900.00 I HAD TO PAY. I ALSO FEEL THAT THE MILITARY DISCOUNT SHOULD APPLY FOR ALL VETERANS, BECAUSE SOME OF US ARE DISABLED, AND OR RETIRED! I ALSO WOULD LIKE TO THANK MS DONNA, SHE RELATED TO MY PROBLEM.

Louretta

Apr 21, 2014

I Was Very Please With The Service Yes I Would recommend I your Dealership Have Done So Already. Thank So Much

Angela

Apr 16, 2014

Once truck had been service, it was just sitting there while they worked on other vehicles, it would have been better if they had brought finished vehicles on around to waiting customers.

Mary

Apr 15, 2014

Everything and every one was great. Went to 4 or 5 other dealers but was not greeted like you all were. All was very neat and nice. Thank to you all. Paul and Mary Hindman

Chelsey

Apr 15, 2014

It was a very clean and friendly environment. I love looking at the beautiful vehicles. The guys there all seemed outgoing while enjoying their job.

Evanthony

Apr 14, 2014

Freindly and always interactive with myself and my husband. John is a great person to deal with and Marcus has great TEA! Everyone one was helpful. Thanks for the experience!

Paulette

Apr 14, 2014

Mr. Kearney and Mrs. Williams are always professional and courteous, even when you have to wait, they make you feel as if they are going to get you out quickly.

April

Apr 14, 2014

I was treated like a valued customer and everyone was so friendly and polite! I really like the car I'm in. I just wished I would have paid more attention to the features, or rather the missing features such as power windows and cruise control. My salesman, John was very nice and made me feel at ease and my finance guy, Trey did as well! I'm very impressed with Jim Keras Chevrolet!

Keith

Apr 14, 2014

My 2014 Equinox was purchased in 1.5 hours from start to finish. Not sure how you could do much better. I like my car better evert day,

Shari

Apr 12, 2014

Service was outstanding! Would buy from there again and recommend dealership to family and friends. Best buying experience I have ever had.

Felicia

Apr 11, 2014

Always great customer service and the waiting area is always clean and comfortable. However, this visit was the longest I've ever waited for an oil change and tire rotation. I waited almost two hours.

Lakeita

Apr 11, 2014

When I arrived one of the mechanics greeted me and said someone should be with you shortly. After about 5 min of just sitting in my car no one came over. So I got out and stood there still no one addressed me. So the young gentleman came back over to me and said some will be right with you, ok. After about another 2-3 minutes I walked over to the service counter and said excuse me can someone help me please. Then a caucasian man with red hair and beard walked from behind the counter and said yeah how can help you (Mind you he did not have a customer and the lady was looking up something on the computer. Mind you each time I have gone I have never gotten a warm feeling from the lady. She always seem like something is bothering her and you usually have to speak to her first. She will say how can I help you but never a hello, how are you, etc). I stated that I needed an oil change. He walked back to his counter and got a pin and clip board walked over to my car and started writing down info and never addressed me again. As he was walking off I stated I was told that GM has a special on oil change and tire rotation for $39.95 he said ok and walked on off. The service worker walked over and said you can have a seat in the customer waiting area and someone will come get you when your car is ready. About 10-15 min later my car was finished. I am very leary that the oil change, tire rotation and fluid top offs were done. However all I can do is trust that it was. I have never had this kind of experience with the Service dept and don't feel that the mechanic should have been the one to address me. It should have been the customer service workers. I would give this survey flying colors but I cannot this time. Thanks have a wonderful day!

Dena

Apr 10, 2014

I've bought three vehicles from Jim Keras. I'm a loyal customer. I bought my new Cruze in 2012. I noticed last week that my check engine light came on. I work right behind Serra, so I took my Cruze in to get checked out as I'm still under warranty. I was told that I would have to pay a diagnostic fee before they would even look at it. I was so upset. I drove the extra miles hoping I didn't make a bad problem worse to Jim Keras. Vaughn was ever so nice! Took care of me immediately, and arranged for me to use a loaner car overnight while the needed repairs were made. I will always go the extra mile to Jim Keras, as they always go the extra mile for me!

Karissa

Apr 10, 2014

Great experience! Tony and Trey were wonderful people to work with. I will gladly refer my family and friends to them.

Richard

Apr 9, 2014

I was very pleased with the service I received at the dealership. From the time we walked in, until I drove off in my new car, I can honestly say was quick and "painless". The salesmanager, Chris, our salesman, Randy and the fiance officer worked with us to pick our something I liked and that fit in our budget. The other sales staff was also friendly and outgoing even though they didn't have to be.I had a problem with my car on Sunday (operator error) and another salesman helped me and Randy followed up on Monday to make sure everything was ok.I definitely will recommend Jim Keras.

Gale

Apr 8, 2014

Checkout is very professional process even at the end of the day. I was the last customer and was treated very well by the young lady at checkout.

Timothy

Apr 7, 2014

Awesome service. Tony took care of me from the start. I was at another dealer when I called and he took care of business. He told me come on over we will take care of you. He took my info over the phone and when I got to the dealership the next day the sale went easy as can be. I will gladly recommend him and your dealership to everyone I know. Also your finance guy. I want to say Luke but could be wrong. He set me at ease, helped me with all my questions and sold me on the extended warranty and wheel warranty at a great price. He made the experience enjoyable for me. As this was my first experience with your dealership it won't be my last the next vehicle I need I will be purchasing from Jim Keras due to these 2 guys customer service.

Creshunda

Apr 3, 2014

The salesmen are great and shows the world's greatness care for their customers. I'll be back in six years for my next new car.

Michael

Apr 3, 2014

Everyone was kind and polite. They treated me like I was their only customer in the showroom. They gave me a great deal on my traverse. This is my second vehicle from this dealership and I will be purchasing more in the future.

Robert

Mar 29, 2014

It was a bit long. I wish we could have shortened the process. Maybe next time we can do application online and then come into the dealership.

Garland

Mar 27, 2014

It takes too long to get your oil changed. Was told would be 40 minutes, but took 90 minutes. The service is excellent, just too long of a wait.

Janet

Mar 27, 2014

Return customer looking to trade up for features not on my current vehicle. Was satisfied with the managers and finance people.. they were very helpful in getting me the best deal

Knox

Mar 26, 2014

I initially looked at the Subaru Forester and a salesman named Tommy was most helpful. I have owned Chevrolets for 30 years so I next checked the Chevrolet Equinox. That salesman, Alvin Wilson, was most helpful. I was even impressed with Luke in financing who explained all the various options and payment plans. I did buy the Equinox and was very happy with the procedure. Knox Martin

Glenda

Mar 25, 2014

I experienced a flat one Sat morning and had to be at work later that afternoon. Someone came out to put my spare on which enabled me to drive in to the dealership where a new tire was placed on my new vehicle. Great speedy service and I was fully satisfied.

Gloria

Mar 24, 2014

The friendliness of all of your staff was wonderful. I especially want to say that my salesman Phillip Shook was very professional, personable and courteous. He made my experience very enjoyable. I will be sure to recommend any of my friends to Keras.

Larry

Mar 24, 2014

Steve in service was GREAT to work with. He gave me a call when work was completed. Also very timely on the work.

April

Mar 24, 2014

All the employees at Jim keras Chevrolet made the car buying process so much easier than I seemed it was going to be. I am very pleased with everything I received from Jim keras, I love my new equinox :) I will most definitely tell all friends and family members to go see the people at Jim keras!! Keep up the great work guys...

Brittney

Mar 22, 2014

I am very pleased with the service I received from Jim Keras. From my salesman Derek Trotter to the loan officer Luke! Derek made sure I got what I wanted,and the best price possible. Not only did he sale me a car, he also showed most of the features to the car before riding off the lot! Thanks a lot Jim Keras!

Mark

Mar 21, 2014

Bought a new car in 2012 from this dealership. Good price. Good experience. Just bought a used car from the internet department. Again, good price (less than I was prepared to pay). Good experience. They definitely treat you like a "valued" customer and there was no pressure! If there is such a thing as customer loyalty I guess this dealership just earned mine. Service department is professional as well! Don't expect "quick" transactions but they will treat you right.

James

Mar 20, 2014

I came in for what I though was a simple nail in a tire. It turned out that it had a large bolt that ruined the tire. Steve came to explain this to me and once he showed me the bolt that was taken out of the tire I knew the tire was damaged and unsafe. But Steve explained that the tire was damaged and unsafe, therefore I purchased a new tire at the dealership. I feel Steve was sincere, polite with what he said. That he just wasn't trying to sale me a tire but was concerned for my safety and other drivers.

James

Mar 19, 2014

I had no problems. I do wish this dealer had loaner autos, as I do need to run errands when mine is in the shop. They hadthem in Millington, TN., but not in Memphis, TN.

Gale

Mar 19, 2014

Steve is such a wonderful service man, I know everything will be just fine when he is there to greet me. He is always genuinely concerned about taking care of the problem. If only he could be cloned.

Karen

Mar 18, 2014

The technicians were able to diagnose the concerns with my car in a very timely manner. In order not to inconvenience me, James set me up with a very nice rental car so I could continue my business while my car was being restored to good health.

Lewis

Mar 17, 2014

My visits to your service shop have always been good experiences. The last two have been for minor repair services to my 2008 Buick. I used to come there for oil changes on my other Buick and had the same good experiences. I am doing a full synthetic oil change now and have had to come up with some ways to economize so I am getting oil & filter on sale and going to a shop and just paying for the labor. Service writer - "Vaughn" has been most courteous and helpful.

Josh

Mar 17, 2014

I came in not expecting to make a deal on Sunday. Mr. K did a phenomenal job with helping me find the perfect truck and pushing the deal through. I got a truck and a price that was better than expected.

Sharon

Mar 17, 2014

Alvin Wilson, Kris True and Luke Starner rock. I found the car I love and we worked as a team to complete the deal. I love Jim Keras Dealership. Shout out to Brad Ballentine too.

Timothy

Mar 16, 2014

This was a do-over from December. Sunroof drains had broken and leaked water down both front pillars and soaked front passenger seat and front and back passenger floors. Repair looked good but later found back seat passenger floor was still wet and I had to air car out-was beginning to smell.

Carol

Mar 16, 2014

My experience at Jim Keras was excellent. My salesman, Matt McKean was very professional. Matt was very knowledgable regarding the 2014 Cruze I wanted to purchase. I would recommend Matt to any of my friends. All involved in my purchase were very courteous and helpful, including General Mgr. Brad Ballentine and Finance Mgr. Luke Starner. I give Jim Keras Chevrolet a score of 10.Thank you all,Carol Burns

Anjanette

Mar 14, 2014

James is always so kind and helpful whenever I bring my car in for service! Keep it up and I will keep coming! :-)

Michael

Mar 12, 2014

I have bought several cars from you and the reason I keep coming back is because everyone goes out of their to take care of me and my family

Wanda

Mar 12, 2014

My experience with Jim Keras and their professional team was an AWESOME one. On Monday, 3/10/14, I went to the Jim Keras dealership after a horrible experience at another dealership on the weekend. I was approached by Mr. Matt McKean. Throughout my entire visit he was helpful, very informative, supportive (has been a while since I purchased a car and I was a little anxious) and patient. I also came in contact with Marcus, who was very proficient and effective in the absence of Matt on my visit back to the 3/11/14. There was never a gap or lack of customer service during my entire visit. I so appreciate this experience.

Bruce

Mar 5, 2014

This was an excellent experience!!! Alvin Wilson our salesman was very professional and he made sure that we were comfortable before we left the lot. Luke Starner the finance manager, explained every detail in layman's terms!!! We are thankful and look forward to doing business in the future!

Clinton

Mar 4, 2014

I love Jim Keras and I am extremely happy with my Chevy HD!! I do wish I had made an appointment to get my oil changed because it took a long time but I will know next time.

Ardelia

Mar 4, 2014

From the time I pulled onto the car lot I was welcomed and treated like every customer wants to be treated. A special Thank you to: Philip Shook - Sales Associate (he was my first impression, and it was great) Trey Gray - Finance Director (Friendly and professional, he made signing my life away a good experience) and Chris Gallarno - Sales Manages (Patient, professional and Funny). Thank you all, Sincerely, Ardelia Robinson

Thomas

Mar 3, 2014

My attendant was great and she showed excellent customer service throughout my visit. I really enjoyed the service and look forward to my next visit.

Derrick

Feb 27, 2014

The entire Jim Keras staff was very friendly, courteous, and helpful. They made me feel as if they genuinely valued my business.

Vickie

Feb 26, 2014

I was very please with the outcome of my car. Your service department was helpful in every way. Thanks Jim Keras.

Lorri

Feb 24, 2014

Thank you for being helpful and keeping my wishes in mind. I'm sure I'll see you again in the future.

Jimmy

Feb 22, 2014

My experience was great. Everyone was very helpful and friendly. I liked the fact that they were up front with the quote right from the start. I walked away from several other dealers that wanted to beat around the bush about a bottom line price.

Jeffrey

Feb 21, 2014

George "Big Bopper" Gilley is a great, honest, pleasant salesperson/ manager. I wish I had him many I ran a securities firm in Cleveland, Ohio many years ago. he is a credit to your firm as well as donna IN THE IMPORTANT SERVICE DEPARTMENT.

Jo

Feb 21, 2014

When I come to Jim Kerras on Covington Pike I always receive A-1 service from Vaughn. Sometimes I forget that I am not the only customer because the service that I receive is on the attention of my vehicle no matter when I arrive. Customer service is #1 as always.

Frank

Feb 19, 2014

There was one item not performed and it should have been. The oil life indicator was not reset. I believe it should have been reset. I have purchased a lot of automobiles over my 78 years and the best dealer I have dealt with is Jim Keras Chevrolet. Everyone is so courteous and thorough.

Keneatha

Feb 19, 2014

The process of actually purchasing my new car was extremely satisfying. I have actually had a brand new car before and was overwhelmed and surprised by how easy the process was and how cusotmer focused Phillip and Trey were during the entrie process.

Latricia

Feb 19, 2014

It's always a great experience. The staff is very friendly and helpful not to mention it's like a home away from home. You receive quality work and hardly ever have a long wait

Michael

Feb 19, 2014

We were greeted promptly. The salesman was courteous and helpful. I didn't feel "pressured". The entire experience was excellent. All of the employees that I interacted with were courteous and knowledgeable.

James

Feb 17, 2014

my usual service advisor Steve H. was under Doctor`s care. I had help from a person who was brought in from car sales Dept. although he wasn't as familiar with procedure he was very helphful. Thanks

Lawana

Feb 15, 2014

Thanks to the wonderful efforts of Tony Heeg, Kris True, and Luke Starner, I was able to get apporoved for a 2014 Chevy Sonic. Which I love to drive! Thank you again, I couldn't have wished for a better outcome to my trip to Jim Keras Chevrolet.

Sharon

Feb 13, 2014

The service was quick and I had a concern about a problem under truck, when I told them about it they looked into it and serviced the parts even though they told me it was normal - but for my well being and protection in driving/owning a truck for the first time they took it upon themselves to lube it anyway so I would feel relief. This is the first truck I have bought and I have had nothing but excellent service from sales and service - you have my 10 STAR Rating!!! Excellent work, I'm very pleased. S Gibson

Nathan

Feb 13, 2014

I fell I've always been treated fair. I trust my vehicle with the Jim Keras service department. I've done business at this shop over 20 years

Michael

Feb 12, 2014

My expereince was very pleasant when I did a service visit at Jim Keras service department and I was very pleased with the service.

Sharon

Feb 12, 2014

I always have a pleasant experience at Jim Keras when visiting the dealership. I love the expertise they show each time that I need my car serviced. They keep my car looking and running well.

Charles

Feb 11, 2014

I arrived at my appointed time and they where ready for me. everything was done in a timely manner. great service

Gary

Feb 11, 2014

My experience has always been very good at this dealership. The sales, finance, and service are excellent in their jobs.

Slater

Feb 11, 2014

Excellent Repair job getting rid of a rattle... Great service and getting the low tire light turned off on the dash..one tire was low and it said on the dash"Left front tire Low" So I added air and then the light did NOT go off so I called the dealership and i was told it had to be reset at the dealership as it takes a special computer tool.. which I do NOT Like this option as on the vehicle i had before this one i could reset it by disconnecting the battery for a little while then reconnecting it..So this tells me if i ever have a Flat tire i will have to go to the dealership to have the light turned off which i will not desire when the vehicle gets older and out of warantee as i have several miles to travel just to get to the dealership, and as i get older i drive fewer miles long distance..I generally just stay local.. an there is no Chevrolet dealership close to my area..However I am glad the things are repaired at the present time..And I am happy with the dealership and the help I get from the dealership..

Jennifer

Feb 10, 2014

I came just to look, I didn't even want the car they where trying to put me in, but the staff worked very hard and got me a deal I could not refuse now I love my new car.

Judy

Feb 10, 2014

Very fast approval, friendly staff. I told them what I wanted and the color I wanted it in. They found it for me and did not waste my time trying to sell me something else. I appreciate the lack of high pressure sales tatics.

Cynthia

Feb 9, 2014

The saleman mr.alvin explain everything very well and in manner that I could understand I had a very god experience and every one therewas very nice and helpful I will be telling my co workers and sendingfriends to your dealship. Cynthia

Patricia

Feb 9, 2014

Excellent and hard working group of employees to get your needs met. I advise people to be patient when buying a vehicle and work with the employees to get your needs met. Good job Jim Kerns employees. I'm waiting on finalization. Thanks and good job

James

Feb 9, 2014

Quick, friendly and willingness to work with the customer. Bravo to our salesman, Mr.K, Mgr B. Balentine and Trey Gray!

Charles

Feb 9, 2014

very nice salesman very polite and knowledge of each model of car and explained everything to us so we could understand

Karen

Feb 9, 2014

It was an exciting experience for me , seeming though it was my first time buying a new car . Thanks Jim Keras .

Ashley

Feb 8, 2014

Our experience at the dealership was way above average and we were extremely satisfied. However, our problem has been with the length of time it took for the finance department to mail our sales tax to the revenue department in our state. It took so long that the dealership had to mail out a new updated temp tag for us to use because the check would not have gotten there in time for us to get our tags transferred prior to the temp tag expiring. Again, our experience at the dealership was very good and the staff there was very helpful.

Cassandra

Feb 8, 2014

Am disapoint the day I got my truck the check eng light came on. The dealership been having the truck now for a week. I was told it should be ready Feb. 10, 2014. Thats my main thing after I got my truck. Very this appointed.

Toni Gibson444

Aug 1, 2013

I went in to see about the new impala and they tried to screw me on the car by paying more than the sales price

dannyronda

Jun 7, 2013

I bought new 2013 chevrolet equinex on 5/31/2013 I was quoted one price .we made deal on quote price they added in $1.269.00 more on charges on final sales contract. I stongly advise anyone read contract before signing!!! We was both tired from being there too long trying to purchase wifes suv. I called back follow morning toalked to Chris, our salesman, said He would get with Trey try fix problem!! Two weeks later problem still not fixed. I will not ever step foot in there doors again!!!!!!

Rglueck

Feb 11, 2013

George was very accommodating and didn't give us the run around as in the other dealerships. He worked with us to get us the deal we wanted. We are very pleased with our Volvo! Thank you George!

arbr105

Feb 10, 2013

Excellent customer service from the time we first started looking for our car until we walked out the door with keys in hand. Highly recommend Jim Keras Chevrolet!

tad0319

Nov 19, 2012

We are an automotive repair shop in the Memphis area. We use Jim Keras Chevrolet to obtain many of our parts. Chad, Amanda and several others in the parts dept and delivery drivers are all extremely knowledgeable, helpful and attentive to our needs.

Jodie French

Nov 12, 2012

For those that have not met George I suggest you give him a call before you visit the store. George is honest and integrity is very important to me. If you cant trust the person you are dealing with then you sure shouldn't spend money with them. George was quick with answers to questions through texting/internet I had about a used vehicle and he was willing to work with me on a price including some minor items in the vehicle. I highly recommend George. Give him a chance and you will be glad you did. Purchasing a car doesnt get any better than with George Gully! J French

Tony Barrett

Nov 8, 2012

The staff of the dealership is great they are all very upbeat and positive. Their deliver is that speed and quality are most basic expectations of their guest.

ms.kesha22

Nov 2, 2012

Came a few times to buy a vehicle but choose another place, but have came back reasonly here to service several times.The services department staff were very nice and on point with all repairs done to my vehicle.This is my second Chevrolet and the only place I prefer to take it is Jim Keras.

rlk4him

Nov 1, 2012

We deal with many dealerships in our line of work and Jim Keras far exceeds them all. Whether we are looking for a difficult to find part, need something in a short time frame, or need the part delivered directly to us, they always meet our needs.Thank you,Ron Turman

DianeBurch

Oct 31, 2012

I have been buying parts from this dealership for almost 13 years, and they are by far the nicest and friendliest people. The parts department goes above and beyond to provide me with the parts that I need and delivers in a very timely manner. I would recommend them to anyone who asks. Daine BurchBurch's Automotive

anapalvarado

Oct 26, 2012

Parts department is great! Amanda is always going the extra mile to help. Prices are ok, and delivery is also really good. Really satisfied with the service.

nrowell

Oct 25, 2012

Amanda is great, she works hard to find everything we need. I appreciate everything she does. She gives 110% and always sounds happy and ready to help. Thanks for everything you do.

keefea

Oct 22, 2012

Everyone in the body shop was so nice and I was very excited about how my car looked when it was completed. I went to other body shops in order to get estimates and they were very rude but when I went to Jim Keras collision they treated me like family!!!

knick355

Oct 21, 2012

I found the car I was looking for on the website. George gave me a fair price for my trade-in and we quickly settled on a price for the car I was buying. It had some parts that needed to be replaced and he was able to make the repair needed in a very timely manner. George went above what I thought any salesman would ever do, even arranging a demo to drive while the repair was being made on the car I was buying. I would definitely recommend him to anyone looking to purchase a car or truck. The next time I am ready to buy, I will be calling George!

harley911

Jul 12, 2012

Lied, had me drive 2 hours for a sold vehicle, got me back for a piece of junk. 2 days off and 8 hours wasted

mekia

Feb 16, 2012

this autobody is very sorry! The technicians are very lazy and dont seem to be very knowledgeable about the automobiles worked on. I dont recommend this autobody place to anyone

cozy

Feb 17, 2011

They were very friendly from the moment we drove up. They let me test drive the Cruze and then they explained all the paperwork and features about the car. They made us feel very good about buying the car and and were concerned for any questions we had.Overall a very good experience with very friendly and knowledgeable people

mcarpenter

Feb 7, 2011

I first talked with George following an internet search for vehicles. I saw Jim Keras had a good inventory, so I called and spoke with George. I do not often purchase vehicles, my last purchase was in 2004, so I am leary of the whole car purchase process, but I did like my initial discussion with George, so I schedule a visit to the dealership in Memphis. My wife, son and I arrived on what turned out to be a very busy Saturday. We were met by George and Chris and were able to test drive three vehicles, Malibu, Cruze and HHR. The vehicle is for my 18 year old son and he found the HHR to be his choice. He really like all the features of this "tricked out" HHR. I really like the rebates and the reasonable price. George/Chris made the deal very smooth. We really appreciated the time spent on making sure we understood the features of the HHR including OnStar and satellite radion. I would recommend working with George and Chris to anyone interested in purchasing a new car.

Soccer1321

Nov 16, 2010

My overall experience with Jim Kerra's Chevrolet was good. George took care of me from start to finish and made the truck buying experience as smooth as possible. Furthermore, the dealership informed me of monthly classes that are geared towards informing recent buyers about his/her vehicle. They also encouraged me to sign up in order to futher my knowledge about the hybrid vehicle I just purchased.