Used Cars for Sale at Joe Rizza Acura in Orland Park, IL

Kalil Baste

May 1, 2016

Great service department. Matt kept me informed on the status of my vehicle. Service was completed before the time that was quoted to me which helped me get out sooner.

Frank Kody

Apr 23, 2016

Tony in the parts department was particularly helpful,patient, and professional. If all the Rizza employees are like Tony, then this is a superior dealership indeed! Highly Recommended! Thanks, again. TonyFrank KodyNaoma WallerTinley Park

rena19

Apr 22, 2016

I am writing review after a year i bought my Acura ilx. I bought Used Acura ILX 2013 only 3000 mile dealership demo model. when me and uncle went to see the car it had almost new tire since it had only 3000 mile on it. I bought the car that day. sales associate guy told us to come pick it up next day so they can wash, wax and detail the interior of the car. i went next day to pick up the car and do final payment on it. i made a full payment on the car no finance nothing and about a week later i drop through construction zone and a nail got stuck on the tire. i had my mechanic take it out for me and to puncture the tire for me. and he told me that my tires are really old compared to the milage on my car and that they are worn out and they already had a previous puncture done to the tires.

ealarcon103

Mar 15, 2016

I had a great experience at Joe Rizza Acura the moment I pulled my vehicle into the service drive. I've been to two other Acura dealerships (Muller's Woodfield Acura and McGrath Acura of Westmont) and they don't come close to the kind of service that is provided at Joe Rizza Acura. The customer service is phenomenal. Big thanks to Chris, one of their service advisers, and Jason, one of their mechanics! Jason stayed late to work on my car and took the time to explain and show me things on my Acura that I had questions about. Chris, took the time to explain options and was very patient with me. I'll definitely continue to get my vehicle serviced at Joe Rizza Acura.

Jim

Mar 3, 2016

This was my best car buying experience ever. Gerard Dumas greeted me when I cam in and answered all my questions, accompanied me on the test drive and walked the lot as we looked at color option. He never pressured me for a sale, asked when I wanted to buy. He simply provide information. When I asked for a price he found the GM - Pat Dazzo and gave me a great starting price. Once we agreed on specifics, they found acquired the vehicle with the options color I wanted within 24 hours and closed the deal. Pat and Gerard could not have been more professional and helpful. After the sales Gerard called to made sure everything was going well with the car. Fantastic experience overall.

henry

Feb 23, 2016

My wife took our acura to Midas to get a tune up. the car is 15 years old we bought used a year ago and it needed a tune up. Midas ran a diagnostic on the car and found it need parts which we had fixed at a cost pf near $700. It also had an engine light on but they said we would have to take it to a dealer because there was also a recall on the modeal of acura. So we did just that. they Joe Rizza acura said they would have to run another diagnostic on the car because they wouldn;t take Midas word for it and chare me $130. when the got done they said we had to get the same part changed that Midaz again for $792 + Tax. I know that is how a dealer makes his money is on serviceing cars ar by cheating the car owners? Then we were told the recall had expired. What is going on your service department? Chris Kailer is the man she was dealing with.

abothell

Jan 31, 2016

We were able to make an appointment and have the car serviced for oil change and tire rotation within two days. The service was prompt, courteous, cost was fair ($59 synthetic oil change, $19.95 tire rotation), and car was hand washed. We had our other car recently serviced here as well (100,000 maintenance w/ oil change, transmission fluid flush, and spark plug replacement). I would recommend Joe Rizza to anyone. We will continue to use them for our cars' service.

mdxfan

Jan 27, 2016

The services advisors are great...chris, matt and charlotte are great. Friendly and always remember a name. Inform you of recalls, the service your vehicle needs and any potential warranty issues. I wouldnt take my Acura to any other place for service. The manager Pat is wonderful and is always willing to assist with anything I may need.

absando

Jan 25, 2016

Everything about Joe Rizza Acura in Orland Park, IL is TOP NOTCH! Since 2007, I have purchased three brand new Acuras (2007 TSX, 2013 RDX and 2016 RDX), all from my AMAZING sales consultant at Joe Rizza Acura in Orland Park, IL - Denise Maniakouras. Not only is she incredibly knowledgeable about the vehicles that she sells, but she is also very personable! If you are in the market for a new car, contact Denise! I promise - you will NOT be disappointed! I must also give props to Ted Jurick and the Joe Rizza Acura Service Team in Orland Park, IL! These guys are AMAZING! Their attention to detail, as well as friendly and accommodating personalities, will bring me back for ANY and ALL of my car's service needs! Thank you for always taking care of my cars! I can honestly say that I plan to continue servicing and purchasing any and all of my current and future Acuras with Joe Rizza Acura of Orland Park! Thank you for all that you do! Amy Sandow

Lydia N Ramos

Jan 22, 2016

On the quality of repair I rated average but I'm very pleased with service but my husband was a little upset on price he said he could of disconnect that bluetooth wire and save me the money but service save me the time. We agree just to get it checked then I decided just to get it done without confirming with him first. Next time I will....Also didn't purchase there. Loved service.

Susan Kizlyk

Jan 14, 2016

Every time I take my RDX in for oil changes, tire rotation, etc., the guys who work in the service area are truly knowledgable, professional, courteous, and wonderful people to do business with. Matt and Chris are usually the employees I deal with in Service and they couldn't be nicer.I'm very happy with the service I get from Acura and they always wash my car when they are done.Sue

Christine & Eli

Jan 9, 2016

This is our first Acura MDX purchase from Joe Rizza in Orland park. We were very pleased with Ed Gronowski. He made us feel like family. We would definitely recommend Ed to all our friends. Nice people. Thank you Christine & Eli

clk001

Jan 3, 2016

Service was timely (50 min) and reasonably priced for an oil and filter change, tire rotation and inspection. They also include a hand wash at no cost.

Medina1

Dec 21, 2015

I bought a brand new Acura ILX last year. When purchasing it I was recommended to get the maintenance package as well at the tire warranty. The Maintence package included free oil changes as well as free tire rotations. The tire warranty covered any damage the tires had as well as replacing them at NO COST if needed. I eneded up purchasing both packages when buying the car. A year and half later one of my tires blew out on the highway. I had my father take the car to the service center to get the tire replaced. They told him it would be $179 for the new tire. He let them know I had tire warranty and they insisted that nothing showed up on my file. He ended up paying and I started to second guess myself that maybe I didn't have the warranty. I then looked through all my paperwork and there it was! The contract for my tire and wheel warranty. I called them back and they didn't even apologize but just let me know that I had to call the number on the contract and place a claim in order to get my money back. This isn't the first time something like that has happened. The first time I got my oil changed they tried to charge me as well until they looked into my Maintence package and realized they were wrong. I'm extremely disappointed on how poor the customer service is at this location. I would go to another place but I figured since I purchased the car there as well as all the warranties it would make sense to take it there for Maintence but I think at this point I'd rather go somewhere else. If you purchase ANYTHING at this dealership make sure you keep all your paperwork because they might just be too lazy to investigate what you have and take advantage of you. So much time and money was wasted.

pcolfax989

Dec 15, 2015

Went in with an offer from another dealer. Wanted more proof than an email correspondence. I then asked for their price independent of the best offer I received. The manager, Pat Dazzo, declined to give a price on the vehicle I was interested in and did not want to sell me a car that day. He said to go get the best offer from another dealer in writing with full details of the car and then comeback and see if they can beat it. I already did that Pat! I'm not wasting my time doing more of the same legwork and coming back hoping you will match the offer. What a waste! I will never recommend anyone going to a place where they treat you like they are doing you a favor by selling you a car. Joe Rizza should be ashamed of the way you treat customers. The dealership doesn't even deserve 1 star.

marylou

Nov 16, 2015

I did not buy my current Acura from Joe Rizza for which I regret. Despite that, I stopped at the Service Department with no appointment and asked if they had time for an oil and filter change. Of Course!The young man recognized me and said, welcome back! All 3 of the advisors greeted me like they always did and made me feel welcome. I miss that personal touch. Very shortly my car was ready and I was on the way. So, I have learned a valuable lesson late in life, money is not everything! Excellent treatment is worth so much and that is what you get at Joe Rizza Acura!

JohnFR

Nov 13, 2015

I needed a transmission fluid replacement on my Acura MDX, I made an appointment to have it done and i got it in. The waiting time was 1 hr, I got it back in 1 hr and 45 min. They show me an air filter that was dirty and needed replaced, for a price that I agreed, when I went to pay they charge me a different price. I left a voice mail for the Service Manager to resolve this issue and I never got a call back. This suppose to be a luxury dealership, it does not look like it. You can get the same service from any other shop for a fraction of their price. If you go there you will waste your time and money.

emerald

Oct 31, 2015

I am an Acura owner for the past 12years. The single most important aspect of owning this particular car is the excellent year after year service I have become used to . MR.Ted Jurick, Service Manager,is always pleasant,highly professional and takes excellent care of my car and rely on his valuable advice. It is very refreshing and impressive to see Ted represent the Acura product and the Dealership at a very high level. As always thank you Ted and see you next year. Sintayehu.

jgk

Oct 28, 2015

I have been driving passionately for half a century; beginning with many phases of domestic vehicles, English/German sport/luxury, and presently sport sedan. BMW, Audi, Jaguar through Lexus are not in the same arena either in product nor service when compared in its' entirety to this team. Age not-with-standing, I haven't any reservations in this statement, but satisfaction in the writing.Kudos to all of the team.

taguy

Oct 26, 2015

The work I had done was completed quickly and I appreciated that they didn't try to sell me new brakes when they weren't required. Matt is always is easy to work with and provided a loaner while the work was being done, even though the car is out of warranty.

Joe Scerba

Oct 2, 2015

I kept getting a message that my security system was on. I could not start the car. I was at a walgreens 3 blocks from the dealership. I called the dealership and the service rep said he would be right over. He came tried to charge the battery and tapped the starter and the car started. This was about 3:00n Monday. I drove the car over to the dealership. The new starter was installed and the car was ready to go at 10am on Tuesday. I got a ride from the driver Dan. Dan has driven me for around ten years when I get oil changes. Great guy easy to carry on a conversation

DJG7420

Sep 17, 2015

GREAT PEOPLE TO WORK WITH ON PURCHASE AND SERVICE DEPARTMENT IS VERY NICE TO DEAL WITH. WHEN A NEW CAR IS NEEDED, NO DOUBT WHERE WE WILL BUY.

Hello

Sep 16, 2015

Getting an oil change this time was very frustrating. I called for the service hours and the lady who answered the phone said that as long as I was there before 5.00I didn't have to make an appointment. I drove all the way to Orland from Chicago and got there at 4.38. When I parked my car, a worker rushed to me and told me that I had to be there before 4.30. I explained that I worked until 3.30 in Chicago and there was no way that I was ever going to make it before that time. She wouldn't budge and I could get my oil change. So, I had to find coverage at work and leave early so that I could be there in time three days later. I didn't appreciate losing the money or having to find coverage and lose time.

jacobkar4

Sep 11, 2015

Chris listened carefully while I ask a few questions pertaining to my car very professional and I would recommend this dealership to anyone for service

bob y

Aug 31, 2015

Initially contacted Chris (sales manager) by phone and later at the dealership was introduced to Denise who placed me in my new TLX! Both were great to work with and made the process easy and quick. Its my third car leased from Joe Rizza - service has always been great as well. Will be back again in three years.

Nick60443

Aug 25, 2015

Basic oil change and inspection.Chris listened to me and took care of business. I would recommend this dealer for service.I did not buy a car from them, so I can not speak to the sales side.

Kbetts

Aug 24, 2015

Well worth the drive! Very pleased with our purchasing experience. Staff/Team was very helpful, friendly and professional. We would highly recommend Joe Rizza Acura.

Mira

Aug 23, 2015

I live in Bolingbrook and drive all the way to Orland Park just for the major service that Joe Rizza Acura Service Department and staff provide for Acura TSX. The staff of Matt, Chris and Charlotte are great. For me, anyone can sell a car but it's the service department that really makes a dealership!

MightyMoReese

Aug 22, 2015

Had A 1 service performed today on 2013 R D X In at 11:40 am out by 12:00. Excellent service. Received coupon for $10.00 off next oil change

Joe Scerba

Aug 17, 2015

I recently went there for an oil change. I arrived at 7:20. They took my car at 7:30 when they opened. I was told I was the first oil change of the day and it shouldn't take to long. The time on my receipt was 8:43. If I did not go to the service desk and ask what was going on I think I would have been there even longer. If Oil changes take this long I need a ride home or a loaner like I have been getting the last 10 years. I don't want to use vacation time to get an oil change.

Overhead34

Aug 13, 2015

Negotiated purchase of new car from the comfort of my home. Internet salespeople, Ahmad and John, = wonderful. Salesman, Tim Granger's, delivery of vehicle = great!

twiggy

Aug 10, 2015

Excellent service received each visit. The maintenance or service required is always explained thoroughly. Ted, the service manager, and staff are always very accommodating and helpful!

TN Girl

Aug 6, 2015

From the initial call to book my service appointment until the time I departed, the staff was warm and welcoming. All of my concerns were addressed as promised and ahead of time. I set up a temp office at a corner table near the waiting room to conduct a conference call. Others came by to see if I needed anything else. I observed techs/mechanics/reps communicating with customers as they waited to keep them apprised of what was going on with their vehicles. As I was not from the Chicagoland area I skipped stopping at the local Starbucks to ensure I was on time for my appointment, and to my surprise and delight there was quality coffee in the waiting room. I would definitely refer others to this Acura location!

Tom C

Jul 31, 2015

Great Dealer to do business with. Excellent Service Dept... Did not have to wait long for my car to be serviced. Charlotte Guinta was a great service personal.

LeeRoy

Jul 29, 2015

My sales representative, Denise Maniakouras, was extremely helpful and responsive. I ordered a new vehicle, and she kept me well informed throughout the process. She was very personable and respectful, and was a pleasure to deal with. I trusted her and am very happy that I did. I'm very pleased with my purchase.

AcuraOwner

Jul 27, 2015

I have been a loyal customer to this dealership since I purchased my Acura from them in 2008. Called on a Friday to make an appt for the following Monday only to be told they no longer take appts except for Saturdays and that I could come in any day at any time and have my vehicle serviced in an hour. I arrived that Monday had two cars ahead of me and had Deanna Kalas come up to my car and ask if I was here for an oil change, I said yes, and she said there is a wait. I asked how long, and she said it will be at least an hour before they will even look at my car. I explained to her about what I was told over the phone that previous Friday and she said yes it's their new program called express service. She said was sorry and said they will try to service my car as quickly as possible and give me a call when it was ready. An hour and half later I received a call from Charolotte Guinta saying they were recommending spark plugs on my car and asked if I wanted that done at that time, I said no and she said they are just washing my car and will call me back shortly to let me know my car is ready. A little over an hour had passed, no phone call with an update. I called the service dept. Deanna answered and I explained to her I had been waiting for over two hours for an oil change she placed me on hold to check on the status of my car, came back and said yes it's done. I asked her was someone going to call me to let me know it's been done, she said with the new express service, it being a Monday and people at lunch that they forgot to call. Pointing the finger as to why the ball was dropped is a poor excuse for bad customer service. She said the new express program is not her doing that it comes from the Acura company. I have NEVER had a bad experience at this dealership until today. This experience has left a bad taste in my mouth. I did not feel I was being heard. I will be looking to take my business elsewhere seeing as though I was not compensated for the time it took for an oil change (3 hours) or the poor customer service. Side note, I did not receive the page with my inspection.

ggeorgiou

Jul 2, 2015

I went to buy a car from Denise at Acura because my sister had a great experience with her years ago when she bought her car. When we went in she remembered us was very friendly and accommodating. She was very honest and told us what she knew about he car we were purchasing and what would be the best fit for my needs and wants. Chris was also very helpful and made signing all those papers go as smooth and fast as possible.

IlliniBird

Jun 30, 2015

This is my third Acura from this dealership (first two from Orland Park Acura andcurrent car from Joe Rizza Acura) and the level of customer care is always outstanding. Matt Fondren is an excellent Service Advisor and I always ask for Matt when taking the car in for service. The quality of the car and the service received is better then when I owned a Lexus RX 300! Even though I did not purchase a vehicle today, Denise Manikouras is a Sales Associate that is outstanding.

Laird

Jun 25, 2015

I have been a customer for 12 years and have been totally satisfied every time I have had service done. I would not trust anyone else to work on my car.

mzmichellej

May 29, 2015

I visited Joe Rizza Acura on Tuesday, May 26, 2015. From the moment I walked through the door, everyone was extremely inviting and helpful. I never felt pressured to make a purchase, nor did I feel uncomfortable during the buying process. Ahmad and Pat worked together to get me the I wanted at a price/payment that was within my budget. I did not have to settle for different car. Denise was extremely helpful! She was very personable, courteous, accommodating, and knowledgeable. She even brought me hot chocolate while I waited- since I had a sore throat due to a cold that was forming. I am very pleased with the customer service that was provided, and I would most definitely recommend Joe Rizza Acura to others!

byrongully

May 23, 2015

I've been a customer for over 7 years and I find the dealership to be above and beyond reproach extremely honest extremely fair extremely accommodating and would recommend them highly to anyone

eday92

May 21, 2015

Joe Rizza Acura has serviced several of my cars over the years. They make it so enjoyable owning a Acura. I recently had trouble with my 2006 Acura RL. I called Joe Rizza's service department. They indicated that it was very likely an alternator issue but to bring it in to be sure. I had it towing and they had a loaner car ready to go for me. Normally it take a week or more to reserve a loaner but they saw that I was in a jam and took care of me. The diagnosis over the phone was right on. The repairs were done and my car was ready within a few days. Now I'm back on the road in my awesome Acura RL. Thanks Matt, Chris & Charlotte!

rivit1

May 7, 2015

Denise made our purchase of 2015 MDX painless. We knew what we wanted, and she was able to make the deal.I would go back again.

tjquibod

May 6, 2015

Everyone was very helpful and friendly especially the sales consultant working with us. Her name is Denise and she made the experience hassle-free. We have been eyeing the Acura MDX for our growing family so it was wonderful when we did find our perfect model. It was not an easy feat with having our 19 month old in tow. But everything worked out well and we have our new car.

Acura owner

May 5, 2015

Impossible to make the experience better. I took an MDX for a routine maintenance issue. By accident, things took an unexpected turn. However, the Service Department Advisor (Matt Fondren) treated the situation like the professional he is. Could not be happier. Although I live in Chicago and there is a dealer within 1.5 miles from where I live, I will continue to take my two Acuras to this dealer (which is where I bought them), about 30 miles away.Kudos to you all. I also had a great sales experience in both purchases.

Car dude

Apr 29, 2015

I had a great experience at Joe Rizza Acura! I started looking on their website and I saw a car I was interested in. Therefore I enter my info to be contacted so I could schedule a test drive I was contacted within a minute and scheduled for a test drive. When I arrived I was greeted with a professional hand shake and smile by Gerard Dumas. I test drove the car and within 30 minutes I had purchased the car which is amazing. I highly recommend Joe Rizza Acura! I will be sending family and friends?? Al Saulsberry

Julie

Apr 22, 2015

This dealership proves great service for ten years now. Price for work done was reasonable. Love the hand wash and vacuum. Definitely will be back.

schmengy2

Apr 22, 2015

The service at Joe Rizza Acura in Orland Park cannot be matched for its service.. Always treated like royalty and can rely on efficient and accurate repairs

Aj123

Apr 21, 2015

I brought my 1999 Acura in to have some work done so it would pass emissions. Ted was extremely helpful and got the work done in a reasonable length of time.

Nancy

Apr 18, 2015

Professional service. Polite service representatives. Waiting time was accurate to what was told. Very neat and clean environment. Vehicle work completed.

Kathleen

Apr 18, 2015

I enjoy being greeted by friendly staff, quickly being written up, and having service finished before i realize that it has been time enough to finish.

Christine

Apr 13, 2015

As always, everything was a breeze. I was in a loaner within 10 minutes of arriving at the dealership. I requested an MDX as a loaner and I was able to have one. Services were completed earlier than I expected.

Deloria

Apr 9, 2015

The New way you can come in for your oil change and you get serviced and you are on your way quite fast.

Earl

Apr 8, 2015

On our first visit, we were shown the vehicle we wanted to purchase. We did visit 2 other dealership before I came back to purchase, because I felt they wanted me as a customer. I never felt any pressure to buy from Joe Rizza. All our questions were answered with confidence. All the staff was very friendly, giving off a family atmosphere. We are happy we came to Joe Rizza and had a very pleasant experience. I love my Acura MDX!!

Sharon

Apr 7, 2015

I've worked with Jerry Johnson since 2001, and have always had a great sales experience. This is my 6th car that I've bought from Jerry :).

Arlene

Apr 4, 2015

I traded in my MDX for an RDX because the service department at Joe Rizza Acura is excellent. Service managers Ted and Matt are the very best is keeping their customers satisfied and happy. Chris Mailer who took care of me when my vehicle was towed into Acura could not have been nicer. I also have to mention salesperson, Denise Maniakouras who sold my husband and myself our MDX and I came back to to purchase the RDX. Always receive friendly reminders via e-mail from Denise. The Joe Rizza facility is always immaculate and the aroma of coffee brewing is a pleasure.

Tyrone

Apr 3, 2015

My car is 15 years old and your dealership is the only one that works on it. I bring it in at the recommended intervals and to this date I have had no problems.

Brandon

Apr 3, 2015

Rob and Chris were easy going and not pushy. The finance guy was nice to talk to as well. We are very happy with the price and vehicle we purchased. This experience was exponentially better than my last experience leasing a vehicle at a Honda dealership in a different area.

Gregory

Apr 3, 2015

Accurate information, quick, professional service and I was in my loaner car and on my way within 10 minutes. Matt (and others) do a great job.

Sandra

Apr 3, 2015

I've been coming to the dealership since 2006. The service staff (especially Matt), has always given me 'personalized service' to know what's best for my vehicle.

Courtney

Mar 31, 2015

Everyone was extremely nice. The salesmen were very pleasant and didn't try to force my hand at buying a car, but helped me through the process. After going to different dealers all over Illinois, you guys were a breath of fresh air!

Frank

Mar 31, 2015

I can not express how satisfied I am with the both Matt, in service, and Pat Dazzo. They simply go out of there way to make sure I am completely satisfied!

Greg

Mar 28, 2015

Doing business in all phases and returning to the dealership for nearly a decade without hesitation is self explanatory. It just doesn't get any better!

Diane

Mar 27, 2015

No pressure sales team that was willing to go the extra mile to get me in the car I wanted. Ike and Pat are the best!

Patricia

Mar 27, 2015

As always I was waited on right away. The loaner was brought out quickly.I received a call when my vehicle was ready and I picked up my car with no problem.

jgk

Mar 25, 2015

My 2005 TL runs like the day I bought it new from them. Service to Parts (Ted, Brad, Matt, Charlotte, Chris and others), it doesn't get any better!!jgk

RDX/MDX

Mar 23, 2015

We have owned Acura's since 2004, I have an RDX and my husband has an MDX. I have been to all the dealerships in the area and the Service Department and service from Matt Fondren is outstanding! It's amazing how different all the dealerships actually are. Even though I could go to the McGrath Acura dealer 10 min from my house Joe Rizza is worth the drive! They are honest, pleasant, really accommodating to make an appointment, they always have my car done when they say it will be and explain everything that will be done. Definitely worth the drive!!!! Also, we have bought many new cars through the years and Jerry Johnson makes the buying experience exciting and very easy as well. We will definitely buy Acura's from this dealership again.

L. Deonne

Mar 23, 2015

Looking for a car since Sept. 2014, I was frustrated. Joe Rizza Acura made this experience special and easy. Great Service & Team! Love the teamwork!

Kierra

Mar 22, 2015

Everyone was so helpful. I needed an oil change, and the representative that assisted me was very helpful and explained everything to me before and after my service was complete.

Frank

Mar 21, 2015

The guy that washes the is the best. He does a superior job and is very courteous to customers. Service people answered any questions I had.

Carole

Mar 18, 2015

The caring, listening, and reacting skills of everyone with whom I met. I've purchased at least 5 cars from you and have always felt that way. Not only is your selling of cars (Denise has been my agent) but your service department is outstanding also. Thanks to all!

Doris

Mar 18, 2015

Sales person Denise is always professional, caring and kind! This is my third Acura and I will only buy through Denise! The finance manager Pat was extremely kind as patient, he was thorough in explaining everything to me!

Steven

Mar 15, 2015

Friendly customer service person greeting you as you pull your car in to be serviced. The show room and waiting area is very clean. My car was hand washed and very clean when the service was completed. When we purchased my wife's 2013 Acura TL and my 2014 Acura ILX they had the lowest price I shopped.

Carole

Mar 14, 2015

This is the sixth Acura I have bought from Rizza Acura and the reasons are always the same. The quality of the car, the quality of Denise Maniakouras(salesperson), management personnel, and your wonderful service department.

Johnny

Mar 13, 2015

1. Price was already set on the vehicle2. Very professional staff3. Dealership was helpful in choosing the best financing approach4. Each staff member went out of their way to make the experience as pleasant as possible.

Steve

Mar 11, 2015

Prompt, polite and Rizza has serviced my Acura before even though I didnt buy it there, I tried but didnt have car at the time when I look to buy another Acura Rizza will be first place I look. I wasnt looking to buy while car getting fixed salesperson didnt pressure me but had nice chat about latest cars and models.

John

Mar 10, 2015

Done on time and done right. Friendly service they do not try to sell you something you do not need.

David

Mar 10, 2015

Everyone in the service department is so very nice and they go out of their way to help you which is very much appreciated.

Tonya

Mar 8, 2015

The fast, friendly, and thorough response I received throughout the entire service visit. From the moment of entering the facilities until the end of your visit, they really make you feel like a V.I.P.!

JD

Mar 4, 2015

I took my vehicle in for transmission fluid service and a wheel alignment. This was my first time taking my vehicle to this dealership. I chose this Acura Dealership over 3 other Acura Dealerships. I made a good choice. The Service Department was extremely courteous and answered all my questions. I will be taking my vehicle back for all the recommended services.

absando

Mar 2, 2015

I have been an Acura owner since 2007, and I plan to continue purchasing Acuras! My 2007 TSX and my 2013 RDX have both been purchased and serviced at Joe Rizza Acura in Orland Park, IL. Ted Jurick (service manager) and his crew are TOP NOTCH! Their attention to detail is impressive! Amy Sandow

Juan

Feb 27, 2015

Awesome!!!! service nice and friendly from the time you pull in the door. Charlotte and Matt are great always treats us with respect. This is our second Acura TL & MDX they are very attentive to the customers needs.Thanks so much Joe RizzaFrom Juan and Niecie Hooker.

msstasia

Feb 24, 2015

The level of service received at Joe Rizza is what one comes to expect when dealing a premium brand dealer. I was thoroughly pleased with my experience from the inception to the closing of my ticket.Anna, Monee

Debra

Feb 14, 2015

I appreciate that Joe Rizza is respectful of its customers time. I have never had to wait to check in my vehicle and the service performed is done in a timely manner. Every staff person is pleasant and professional. Taking my car to the shop is no longer stressful.

Thunder1018

Feb 14, 2015

Ted Jurick is absolutely wonderful to work with. He picks up my car, takes it in for service, brings me a great courtesy vehicle, and promptly brings my car home. He even washed and cleaned my car. He is awesome to work with and to boot he has a wonderful personality. Ted, you are awesome! Keep up the wonderful customer service!JBriscuso

Deborah

Feb 9, 2015

Salesman was very helpful;answered all my questions. Did follow-up checks with me but did not pressure me. General manager and Finance manager were easy to work with and made me feel comfortable. A very pleasant experience.

Nathaniel

Feb 5, 2015

The pleasant nature of the staff and their ability to respond to all my questions. Quality service once again.Thanks to Matt in particular.

Dwayne

Feb 3, 2015

The service is fine, i did have a not so good experience with the cashier. She need to have a better attitude, am sorryshe the part i hate to deal with. I have reported this to the service manager. Beside that part, everything else is excellent. Charlotte is very pleasant to deal with. I look forward to seeing her when I come.

Gerald

Feb 2, 2015

got us in for service in an emergency situation and still provided a loaner car. repair done on time and car is always clean when we pick it up. Also the phone call describing the work needed is professional.

Daniel

Jan 25, 2015

the entire staff is very knowledgeable and friendly. It makes me feel confident in their sevice and makes me feel at HOME

acright

Jan 18, 2015

loved my experience will return great group of people friendly fun to be around will recommend Acura to all of my friend plus is the best car in the world.

Adam

Jan 5, 2015

Very nice people to work with. No pressure at all. We were welcomed to see the car often and to check it out. All the test drives ran smooth and the paperwork to buy the car went very fast once we wanted it. Very nice people at the dealership. Thanks!

Therese

Jan 2, 2015

Having the loaner car is most helpful and important. I appreciate the service manager making the effort to do the airbag upgrade/recall at the time of my scheduled service during the holiday so I didn't need to schedule another appt.

Michael

Dec 25, 2014

No pressure! Gerard did a great job with helping me and answering all of my questions. Felt very comfortable with Gerard.

Glenn

Dec 25, 2014

The friendly atmosphere. Plus the sales manager gave us a large red bow for our daughter's new car which we're giving her as a gift! Thank you to all!

Deborah

Dec 24, 2014

I liked that my car will call the dealership ( I don't have to look for the number) and that I can get in and out in half hour.

Lauren

Dec 24, 2014

Working with Jerry. I have purchased two vehicles from Joe Rizza and both times Jerry has been my salesman. He is honest and listens to what I am looking for rather than just trying to move inventory. Pat is also very easy to work with and very personable. Both Jerry and Pat are the reasons I will continue going to Joe Rizza when I am looking to buy a car.

Ronald

Dec 20, 2014

Service Manager, Ted Jurick, and the Service Department couldn't have been more helpful and professional. Your service department separates Joe Rizza from other dealers.

Deanna

Dec 20, 2014

I always seem to get Matt. He is especially attentive and keeps me informed on the progress of work done on my car. This time when I pulled into the service station, I noticed that the tech, a young lady, called me by name. Joe Rizza provides great customer service!

Kevin

Dec 6, 2014

Chris C's attention to detail, quick response and overall knowledge was fantastic. Price and overall experience meant I bought from you vs. another dealership 2 hours closer to my home.

mary.cooper.3158

Dec 3, 2014

We were glad to see that all our concerns were addressed. We were greeted promptly. Everything was taken care of quickly and smoothly. We left with a repaired and clean car. What could be better?

Lelia

Nov 16, 2014

Quick! The waiting area is very pleasant and Wi-Fi support is excellent. Definitely I don't mind driving the distance for the support I get.

Pearlhue

Nov 11, 2014

Treated very well by friendly, knowledgable people. I went with no appointment. Was immediately let into garage and a person greeted me, heard my concern, called over a service person and bing, bing, bing. Everything went smoothly and I was out in their estimated time.

Wayne

Nov 7, 2014

It was my first time bringing in our car for service and everyone was so nice and polite. All of my questions were answered satisfactorily and I felt like I was part of the Acura family.

Cassandra

Oct 17, 2014

I happened to be in the area of the dealership when my oil change indicator light came on. I contacted Matt in the service department and asked him if I could get my oil changed it I arrived in the next 15 minutes. He said that although he couldn't estimate how long I may have to wait, he ensured me that my car would be serviced ASAP. When I arrived, Chris (?) did my intake and indicated that it would take about an hour to finish my oil change. It took much less time than that and I was on way. Both Matt and Chris were professional and friendly. I also had a pleasant experience with the cashier. There are a lot of places where I can get an oil change, but I bring my car to Joe Rizza because of the service that I receive.

Stephen

Oct 10, 2014

The overall customer service experience is outstanding---excellent personnel, tremendous service, good advice, and above all and perhaps most important, the personnel (Matt, Charlotte, etc.) are extremely trustworthy.

adomagala2

Oct 9, 2014

Bought 2012 Acura TL (Certified)This was my first experience buying a car, and it was a smooth painless experience. I will certainly be recommending the dealer as well as Matt Shipanik. Everything was on my terms, I was never rushed or pushed at any point during my purchase.

pchismudy

Oct 7, 2014

I was able to get an appointment on short notice. I was brought in on time and was in and out on time. The customer waiting area was comfortable and clean. The checking process was quick, friendly and complete.

Michael

Oct 6, 2014

Pat Dazzo, Jon Heintz and John Runia all were fantastic to my wife and me. They were very professional and courteous in answering our questions, helping us with our decisions and making our experience at Joe Rizza Acura enjoyable and easy. We really appreciated all of their help and consideration.

bhatiah1

Oct 6, 2014

I have been going to Joe Rizza Acura Since 1990's I used to own two Acura Legend first followed by Acura MDX in2003,then again Acura MDX in 2008 then my son bought Acura RDX .I keep going back to Acura For there great sales people least to mention Denise the best who cares and sells cars with personal attention,I keep buying Acura as I like service advisors MATT and Charlotte who have serviced my cars for million years and it is always a pleasure to visit them.

Mary Lee

Sep 29, 2014

Our salesperson, Donna was very helpful & has followed up with us to see how the car is doing. The finance manager John & manager Omar were also helpful during our time there. We greatly appreciated meeting the staff in the service department because we have had a long term relationship with our Honda dealer and desire the same with our new Acura.

phyllis2346

Sep 25, 2014

I AM VERY PLEASED WITH Matt's services, I think he is going to make a great Saleman, an Omar is very good at finance....very very happy.

Sam Mittal

Sep 25, 2014

I was given very good price (dealership might have internally applied coupon discount, good for me). Quick service & offered a mail-in-coupon for next time discount.Quite happy with the service.Hope I will get good price on my next lease.Sam Mittal

Vicki

Sep 20, 2014

Everyone is very nice and Dennise I great, gt to chat with her for a few minutes even though she is not in the sales department. Matt and Charlotte are always pleasant but I do miss John Maloris and when I am ready to buy a car again, I am not sure what I will do because I really trusted John to give me the best deal and I knew he was totally honest.

David

Sep 20, 2014

I always receive courteous service from this dealership and they go above and beyond to make sure that my car is serviced properly. I have owned may cars and have gone to other dealerships as well but Joe Rizza Acura is the best.

Steve

Sep 19, 2014

I liked dealing with Ike Mohamed so much I came back and bought my second car with Acura this year (2014 MDX and 2015 TLX). Ike is the best. Give that man a raise.

Mart 53

Sep 19, 2014

CAME IN FOR AN OIL CHANGE AND WAS TOLD I COULD USE RIGHT BRAKES SO I THOUGHT I WOULD COME BACK ANOTHER TIME. I DROVE AWAY TO THINK ABOUT IT AND CALLED BACK AND THEY WERE ABLE TO GET ME BACK IN IMMEDIATELY TO HAVE THE BRAKE JOB DONE. IT USUALLY TAKES ABOUT 2 HOURS BUT TWO OF THE MECHANICS WORKED ON THIS DURING LUNCH AND IT WAS DONE IN AN HOUR. I WANT TO THANK EVERYONE FOR MAKING MY DAY A BETTER ONE AND I APPRECIATE THE GREAT SERVICE FROM YOUR DEALERSHIP.

nobuyer'sguilt

Sep 17, 2014

Jerry Johnson helped me out and he was very understanding and actually listened to what I was looking for in a car. Jerry made me getting my first car possible. He was great, and I am glad he assisted me! I went in to look and left with a car.

Mark

Sep 13, 2014

The sales staff a Joe Rizza Acura are great. Everything is hassle free and you can tell they really believe in the cars they sell. We will be back

Alyce

Sep 11, 2014

Charlotte (the service writer) was very knowledgeable and made everything so easy for me! She was extremely accommodating and great to work with. I had an oil change but also needed my insurance company to come out for a repair from a recent accident and she kept me informed through the whole process and the repair was done quickly and smoothly. I had nothing to worry about! I will definitely be back again!

dikoz

Aug 28, 2014

I have worked with Matt and Charlotte many times. Chris took care of me on my last visit and was very good. I've been going to Joe Rizza Acura for over nine years with my 2005 Acura RL that I purchased there. . They take excellent care of my car, it now has over 202,000 miles on it and runs great!Thanks to Matt, Charlotte and Chris,Diane K.

TonyP2

Aug 25, 2014

After my 2003 Acura RL needed $2,500 put into it I decided to take a walk around the lot to see what my options would be if I didn't want to spend that much money on what could be a lost cause. Omar and Donna found me a car that fit my current lifestyle and needs, even when I wanted to spend more money they wouldn't let me.....it was almost familial.I also got a great bumper to bumper warranty!

Carla

Aug 22, 2014

I was addressed by name when I got out of my car. The services were quick and I was kept up to date with the process.

John

Aug 16, 2014

Very organized, work done quickly, called me at work to tell me it was completed, also had a chance to see the new TLX on display in the showroom.

Jimmy

Aug 6, 2014

This is my 3rd Acura from Rizza Acura, and as always there was no pressure to buy, just good advise and assistance. The entire staff, from my salesman to the finance manager all the way to the GM, was there to help. It was a pleasure to say the least. Special thanks to Bob and Gerard in Sales.

Robert L.

Jul 31, 2014

No pressure, friendly and knowledgeable staff. Jerry and Pat were great to work with.

Lorraine

Jul 31, 2014

The staff is exceptional - Chris Kailer is an excellent representative as a service member - takes time with you and is totally clear in explanations of services rendered. Thank you, Lorraine Martenson

Alice

Jul 22, 2014

I just love the people there. I love all the people in the service department....Charlotte, Chris, and Matt. It is always a pleasure for me to go there. There was a very nice young lady who took my car when I drove in as well.

Tammy

Jul 21, 2014

I always have great service at the Joe Rizza Acura dealership. Most definitely would highly recommend them!! Keep up the good work!

Kelz hutch

Jul 15, 2014

Friendly and helpful Thumbs up!! Quick service. Free shuttle service to the mall. Clean environment ,very informative service personnel. Answered all questions and gave suggestions. Will return to purchase another vehicle and for service.

clk001

Jul 10, 2014

Great service in a timely fashion and offered to hand wash car. I was very satisfied bringing my vehicle here and would come back in the future.

kappa1

Jul 5, 2014

Always well taken care of with exceptional service. They are fantastic ! This car is an oldie, but the service and dealer care is outstanding. Every visit only increases my mindset that the next new one is coming from Joe Rizza Acura

Susan

Jun 30, 2014

The service team is knowledgeable, professional, friendly, and expert at what they do and putting you at ease.

JPurefoy

Jun 30, 2014

Last year 2013 , I bought a used car from Joe Rizza and was very happy. This year someone hit and totalled my car and I had to find another. I immediately went back to see my same salesperson. I keep was able to put me in a used Honda Accord, loaded and I am very happy. The quality of cars they have are fantastic! I found my car, drove it and took it home the same day. I plan on referring family and friends to Joe Rizza Acura.

robher27

Jun 26, 2014

Was a little tense at first but the guys came through and we are very happy with outcome. Staying with Joe Rizza as long as we can. Great people and service.

acuramdx1

Jun 23, 2014

The service advisors at Joe Rizza Acura do a great job. Matt Fondren, Charlotte Guinta and Chris Kailer are all very proficient. I've dealt with Charlotte Guinta the longest - nearly thirteen years. She has always proven to be knowledgeable and easy to do business with. Acura builds an excellent vehicle, and the folks at Joe Rizza Acura do an equally excellent job of service support.Marty Hegglin

Timmy

Jun 21, 2014

I came in for a scheduled tow hitch installation, the loaner car was already waiting for me, I was in and out in 3 minutes.

MFIM

Jun 19, 2014

I spent my afternoon at Downtown Acura and was very disappointed with Cocky sales staff - huge turn off for the customer. Headed to Joe Rizza in Orland Park (after finding them online) which was another hour from there on Saturday evening in terrible traffic. Got there around 5 pm. Salesperson Jon was amazing. He listened to us and tried to work the numbers and the deal. I was impressed by their customer service having encountered a totally opposite behavior at Downtown Acura on Elston earlier in the day. I came to buy a used car but they gave me an irresistible deal on the new ILX. They closed the deal even though it was way past their closing time and never for a second hurried me into anything. Courteous people who actually love their job - hard to find in this business; mostly car salesperson are pushy. Even though me and most of my friends live in the northern suburbs, I'd still highly recommend Joe Rizza to everybody. Trust me, its worth the drive.

Richard

Jun 11, 2014

This is my 4th Acura MDX and each time the people at Joe Rizza Acura have been great. The sales people bend over backwards to be helpful as do the service people. Just a great experience.

Jesse

Jun 10, 2014

I had doubled booked myself that morning and once Chris was aware of my situation he made sure I made my next appointment. I appreciated his efforts and his genuine concern to make sure I was on time for my next appointment.

MrsMccullum

Jun 7, 2014

Paul is amazing! He worked with us and got us the best deal he could. We are grateful and would recommend him to everyone!!! We would recommend him to anyone! We weren't forgotten while we waited. We were asked several times if we needed anything.

DPBA

Jun 6, 2014

These guys were great, especially Ike Mohammed and Paul Kay. If you are looking for honest car dealers/salesman, look no further than Joe Rizza Acura. Great service, very accommodating, and just plain good guys! A great experience and I would recommend them to anyone. Thanks again, guys!

Brutes

Jun 4, 2014

A wonderful experience from my first contact with Chris Chojnowski in internet sales. My second contact was with Omar Hammad and that was followed by Ahmad Aburas. Each gentleman could not have been nicer or more helpful. It was a wonderful experience...the entire deal was handled through the internet sales dept. When I went to pick up my MDX (fabulous vehicle) Penny Nomikos was the sales rep that took care of me. She took me for my test ride and handled most of the paperwork as well as the final walk through on the MDX. She could not have been any nicer as well. She was, as the other three gentlemen I mentioned above, very professional, courteous and truly helpful in every way.My final contact was with the GM, Pat Dazzo. He was fabulous as well. I can not say enough good things about these people I just mentioned. Great dealership founded on great sales people. It was a pleasure doing business with each and everyone.

Stephen

Jun 3, 2014

Ted and Chris were very helpful in explaining what was wrong with the air conditioning in my car. They offered me a loaner vehicle while the work was performed and even dropped my car off at my home when it was done. I can't say enough about their consideration for my vehicle and my time.

Robert

May 30, 2014

I believe that you prefer an appointment for an oil change. I was in the area and stopped by. You were able to get me in and out within an hour, including a car wash. NICE!

Scott

May 30, 2014

Nice people who kept me informed. Quick service! Loved the complimentary car wash and vacuum and waiting room was clean and comfortable!

Lmau1983

May 29, 2014

It was a great experience purchasing a used car. Paul Kay was a great help breaking down everything before I signed my life away. Lol. But will recommend friends and family to this acura dealer. It's worth the 50min drive and there's a acura dealer 10min from my home. So, says a lot about this dealership if I'm willing to drive 50min away.

abothell

May 29, 2014

Scheduled my recall service and car was taken promptly at 0730. I actually forgot my updated insurance card but Chris worked with me on getting it emailed from home so I could take the courtesy vehicle, which I appreciated. Car was immediately ready for pick up when I arrived and had been cleaned as promised. My only gripe is I was told to refill the gas tank in the courtesy car I was given. I only drive a total of 24 miles and averaged 21.7 MPG. When I filled up with gas it took over 3 gallons and $13. Obviously, the car was not filled entirely when I picked it up. No big deal, and hopefully, unintentional, but you multiply that by thousands of courtesy vehicles loaned and the cost of gas and it adds up to a lot of dealer savings. I told Chris it wasn't a big deal, only a few bucks, but it was noticed. My wife had her Toyota serviced recently and she did not have to refill her courtesy vehicle. I would suggest, as a luxury auto dealer, Acura consider doing the same.

Gwyneth

May 28, 2014

Courteous, professional. I feel valued as a customer. I appreciate that Pat honors promises made at the time of purchase!

Linda

May 23, 2014

Charlotte, my service advisor, is always pleasant and gets me in and out as quickly as possible. My car comes back clean and in good repair. Thanks!

Thomas

May 22, 2014

I pulled up at my appointment time. Got the loaner car immediately. Ran my errands and came back in 1 hour and the car was ready and washed. Chris was very polite and friendly. Chris and Matt are always great. Its a friendly atmosphere.

bmaks

May 18, 2014

I returned to the dealership because I was very satisfied with my last purchase and the salesman I had. The repeat experience went extremely well. They have very kind and considerate people to work you through the entire process and answer any questions you might have.

Rayna

May 17, 2014

The staff is quick and very polite. I dropped my vehicle off and got a loaner all within 15 min. The service appointment was also fast and I loved the wash my vehicle got.

maritzatokarz1975

May 17, 2014

I am very happy with the service from day one, even the finance person we dealed with was kind to us. Great customer service, and great car.

7kc7

May 14, 2014

great experience. very informative, honest, respectful and accommodating.

Trina

May 13, 2014

The Advisors, Charlotte, Matt and Chris are always very pleasant and thorough in explaining what is going on with my car. Also, the service is excellent because it is a one-time visit; I never have to keep revisiting on the same issue.

Geraldine

May 13, 2014

I called in the early PM and asked if there was an opening, at first he said no but then said that he could sqeeze me in. I appreciated it very much as I have a very busy week. Thank you

debcampbel1

May 9, 2014

I purchased my 2006 RSX in 2005 brand new from Rizza. My Salesperson Donna Galatte was fantastic and greets me every time I come in for service, which is not too often, mostly for oil changes and a few checks on the car. The service I receive is ALWAYS exceptional, quick,HONEST! I had been told at PepBoys that I needed new calipers and they wanted to charge me over $700 to do this.Chris Kailer at Rizza told me my calipers were fine. They flushed my break line, repaired a small leak, completed my oil change and had me out of there pronto! The cashier Erica always greets me with a big smile! I brag about Joe Rizza Acura every time I have to go there to all my family, friends and co-workers. My next car will be an Acura and it will be purchased at Joe Rizza Acura! I'm truly a happy customer with Acura and Joe Rizza Acura!Deborah Campbell

Lewis

May 8, 2014

Great experience. Sales staff and finance dept were top notch. Tim and Mark were very helpful and went the extra mile to help with the sale. We left an electronic device in our trade in and they both tracked down the equipment and return same to us. Great experience, best I've had buying a new car!

srboehm

May 4, 2014

After completing a thorough search for a pre-driven Acura TSX, we narrowed our options down to about 12 cars spread over 7 dealers. (I should probably mention that there are 2 other Acura dealers a heck of a lot closer to us as well.) What caused me to drive an hour from Batavia to Orland Park was the competitive pricing at Joe Rizza Acura. As soon as I was greeted on the lot, I felt at ease, which is often not the case at car dealerships. I explained specifically what brought me down to Joe Rizza Acura, asked to drive two cars, traded in my current vehicle, and purchased all within 3 hours.What was noticeably different about Joe Rizza Acura was the absence of an arrogant, know-it-all salesperson trying to make me feel uneducated. I never felt pressured to buy. No members of management were paraded in front of me to ask me to sign an agreement to purchase within moments of finishing the test drives. No one felt the need to criticize my ten-year-old trade in with 139,000 miles. No one tried to convince me to purchase more than exactly what I came in to purchase-- a gently pre driven Acura. My salesperson and I simply had a straightforward conversation based on facts. I knew what their car was worth. I knew what I was hoping to get on a trade in. I felt their no-haggle pricing was very fair, so I purchased. It was painless.What time I did spend in the showroom seemed necessary while my new purchase was cleaned and prepped. I sipped some Starbucks coffee and read a magazine; the employees did what they had to do to get me out the door as quickly as possible without constantly bugging me or attempting to make small talk.Before I left, I mentioned to both my salesperson, Donna Galatte, and the finance guy, Omar Hammad, that this was the nicest experience I have ever had buying a car. Even if Joe Rizza Acura isn't in your neighborhood, it's well worth the drive!

kmszafasz

Apr 29, 2014

This was my first time buying a car myself. I went to car shows, numerous dealerships, and multiple Acura dealerships. I was not getting the type of service I was hoping for when traveling around my area. I started Googling other Acura dealerships around my area and found Joe Rizza in Orland. I was blown away by their knowledge, attentiveness, and understanding of my concerns being a first time buyer. They did not have my car in stock, but found it in 24 hours. I was able to pick it up within a few days and I was driving away in my brand new Acura. Great experience :)

Robbin

Apr 27, 2014

Friendly staff. Matt and Charlotte are wonderful to work with. From the time you enter Joe Rizza until the time you leave the experience is great. Everything is explained to the customer in terms of repairs.rizz

robbin45

Apr 27, 2014

Had car serviced, work was explained to my satisfaction and the staff is wonderful to work with. Purchased two autos from Joe Rizza Acura and I have never been disappointed, with purchase or service to autos.

Christine

Apr 26, 2014

It was a welcoming experience. This is my 4th Acura, I would only go to Rizza Accura from now on. My sales person Penny and the General Manager were just great to work with!!

Michael

Apr 26, 2014

Service Person was professional, polite, courteous, and efficient. I talked to salesperson Chris was also professional and followed through w/ my request. Thank you.

Joseph

Apr 24, 2014

Bob Caputo is a great car sales person. I have bought through work or pleasure 100 cars in my career, he is one of if not the top person I have worked with. Fair price and great service.

guymoore

Apr 14, 2014

Gerard Dumas, and Omar Haddad made my visit an outstanding one! These two gentlemen should be national conultants for dealerships on what exceptional customer service looks like!

schmengy2

Apr 13, 2014

The consistency of courtesy, professionalism, and quality of work is why I rate Joe Rizze Accura GREAT. They are truly exceptional, and Ted Jurick as service manager exceeds all our expectations. Thank you Ted for taking care of our five cars.

Valerie

Apr 11, 2014

We've used Joe Rizza 3 times now for car purchases. Each time we are met with friendly competent service. It is an absolute pleasure to work with this team!

Charmaine

Apr 11, 2014

Going to this dealership was one of my better decisions lol..the staff is great everyone is always smiling & jumping to help any & eveyone. No one walked in this dealership without someone saying something to them from "good morning" , "hey you brought the family" to "can i get u a cup of coffee? How do u take it?".customer service is excellent. On top of everything they have a variety of good cars.......i know i bought one.thank you in advance for the great delivery on cars & customer service hope your around when my daughter needs to buy a car.

Kelly

Apr 8, 2014

I'm really impressed with the service technicians and the experience I receive. From the car rental to the hand-car wash to the friendliness of the cashier, Joe Rizza Acura has created a wonderful experience!

Jeana

Apr 8, 2014

Tim was awesome! I liked how he was just very friendly, liked his sales style and he wasn't pushy. He was very helpful with the details of the car. Pat was also really helpful. They made the sales process easy and sufficient. Definitely my best experience buying a car which is normally very stressful.

Robert

Apr 7, 2014

Overall, Excellent car buying experience. It was late at night and cold out. Penny assisted me in showing us the vehicle we were interested in. She was very patient and answered all of our questions. Mark was also helpful throughout the sales process. Keep up the great work guys!

51calf

Apr 7, 2014

This was our 2nd time using Joe Rizza Acura to purchase a MDX. We came back because we were so thrilled with the way we were treated the first time. Not only did they remember who we were, they remembered the names of our children! This is truly an amazing group of people to do business with!

acervantes

Apr 3, 2014

Everyone was very friendly. I bought an Acura suv and the price was very good. The dealer took really good care of me. I definitely recommend the dealer to everyone!

Janine

Apr 2, 2014

The Service Department at Joe Rizza Acura has provided the best service I have ever received from a car dealership! The service manager goes above and beyond to personally ensure customer satisfaction and the highest level of service! The entire department pays attention to the smallest details ie communicating services provided, ensuring safety checks, washing car prior to return, thanking the customer for choosing Joe Rizza Acura. . .

Pam

Mar 31, 2014

Char and Matt are the best. They always take good care of you and make the process quick and easy

Scott

Mar 27, 2014

We were an hour late for our appointment and Matt on the service staff was very accommodating. Our car was taken in immediately for repairs and the courtesy car was still available. Our experience with the customer service staff at Rizza Acura is always outstanding.

John

Mar 27, 2014

Greeted immediately at the door. Introduced to the salesman.Offered a drink and then the vehicle was produced for the test drive. EVERYTHING was disclosed to me on the phone and was as expected on our arrival

Alex

Mar 27, 2014

Excellent Staff. From the manager to the sales staff. Follow up courtesy calls also a bonus.

Erika

Mar 27, 2014

Sales rep Penny was great! She showed us what we were looking at and gave us information about the car and then left us on our own to look and discuss. She was there for us but not in our face. She is knowledgable and had little tips as we took the car for a road test. She answered all our questions. She was not pushy which made the experience easy and fun. Car shopping is tough but Penny was great and made it easy for us to really look at the car and weigh the pros and cons.

Vicki

Mar 25, 2014

Everyone is ver helpful and friendly. I hope I can trust them when they tell me I need new brakes, etc. I do not want to have to pay for anything I really do not need. They said I need new front brakes which is very expensive, so I hope they are twlling the truth.

Joseph

Mar 25, 2014

The Service Department staff is always very nice, accommodating and informative. I've dealt with all of them since I've had my Acura. Charlotte handled my repair work yesterday; very nice.

Ronald

Mar 24, 2014

Explanation of service work and discounts offered. Having a loaner of the same make and model peeked my interest in trading in.

Arndell

Mar 24, 2014

The service and honesty of Matt, my service advisor, keeps me as a loyal customer. He has proven to be an excellent partner for me in keeping my Acura at the standard I seek.

scracine

Mar 24, 2014

Can't say enough about buying a new car from this dealership! Above and Beyond service. Got the deal that was discussed and gave me everything I wanted in a vehicle, even got my vehicle elsewhere to make this happen for me! I would send everyone looking for a great car at a great price to go to Joe Rizza Acura. Really fast on the paperwork end and a very pleasant atmosphere in the showroom, very pleased and happy with my purchase, will definitely go back and send my friends also!

Wayne

Mar 21, 2014

Our salesman did not rush us. He answered all our questions and was extremely professional. It was the best experience we had in purchasing a new car. We would consider buying another car with dealership in the future.

Tim

Mar 20, 2014

All the service people were very friendly & professional. They also took the time when my vehicle was ready to take the time and explain everything and make sure everything was satisfactory.

Kim

Mar 14, 2014

I like my service advisor Charlotte. I know I can count on her to get me the proper service I need.

Angela

Mar 10, 2014

I liked having the option of using a loaner car which was fabulous. This option allowed me to continue on with my day and was still able to get things done as opposed to having to sit and wait for my car to be completed.

jcg9777

Mar 9, 2014

My overall experience was good. After some back and forth we were able to come to a price I was comfortable with. Omar Hammad was very accommodating and up front with the pricing on the extended warranty and Wheel warranty which I ended up purchasing. I appreciate his honestly and overall service. I was referred here by a friend who purchased a used Acura a few years back and I would recommend Joe Rizza Acura to anyone looking for a new or used Acura.

Kimmie

Mar 7, 2014

The respectfulness and courtesy of my salesman Jon Heintz and the General Manager, Pat Dazzo. They listened and did not rush nor patronize me.

Sonia

Mar 7, 2014

I came in to the dealership with my 7 week old baby. Everyone was extremely nice, helpful, and made sure that both my baby and I were comfortable while we waited for my car to be ready. I have been taking my Acura to this specific dealership for the past 3 year and is the only place I would consider for all service needs. Thank you so much for being great!!!

Kellie

Mar 6, 2014

I liked that it was a no pressure sale. I felt my trade in was fair. My sales Rep- Donna Galette was very professional and showed me how to operate all the functions in my new car.

Bbailey21

Mar 4, 2014

Donna Gallate was an awesome saleswomen to deal with. Donna provided me with a great price and worked with me to get me my dream car. She made arrangements to get me my brand new car all the way from Wisconsin within a few hours! Orland Rizza Acura is great, everyone there is so nice, from the head manager to the porters, they really care. Thanks again for making my car buying experience an enjoyable one. This is the second vehicle I have bought from Donna/OP Acura, and I would recommend them to anyone in the market for a new or used vehicle.

Robert

Mar 2, 2014

Always treated professionally and meant to feel like a valued member of the family. Like the fact that they take a sincere interest in your vehicle while respecting your pocketbook. First class service team and all great to deal with. I love having my car clean (and I do mean clean) waiting for me when I arrive.

andriellecap

Feb 28, 2014

This dealership has the most friendly and helpful staff, very hospitable. I purchased the vehicle I wanted at a very great price, and would recommend Penny and Paul to anyone.

Connie

Feb 26, 2014

It was fast service. I told them what I wanted, we negotiate the price and they searched for the vehicle that I wanted. I received a call less than 24 hours my vehice was ready for pick up. And it was ready and waiting including the remote start that I requested. All of the sales personel, particularly the salesman like was very interested in making sure that I was happy with my purchase. I would recommend this dealership to my family and friends.

Linda

Feb 26, 2014

To start out, Ted from the office greeted me and was willing to talk with me while the technologist changed my oil. When they found a small problem, they asked if I had plans for the day or if I could sit and wait. Since I needed to get to some commitments, Ted got me a loaner car while they fixed my car. It was all done quickly and efficiently.

chuckmdx

Feb 24, 2014

Acura Care would not authorize replacing the rear springs on my 2009 MDX claiming that that the sagging springs (at 62,00 miles) was from normal wear & tear and therefore were not covered. Since I am a good customer, i.e. all my service (Including tires) since the vehicle's purchase has been at Rizza, the service department worked out a "One Time Customer Goodwill Split Repair Per ACURA"." Rizza has a great service team.

Amy

Feb 22, 2014

The attention to detail that is provided with each service experience. In addition, Ted Jurick is an amazing service manager at the Orland Park location!

Eunice

Feb 22, 2014

The service department saved me money by not rotating my tires because I didn't need the service. I requested the rotation and was informed that I didn't need it, other service departments would have rotated the tires even though I didn't need it.

Greg

Feb 20, 2014

Ted, Matt, Brad, Charlette and the rest of the team are always exceeding their personal best which I assume isn't an easy accomplishment in this field. All matters are handled professionally and prudently, as well as being completed with one visit.

Thomas

Feb 20, 2014

The service team was ready for my appointment. They knew I was to receive a free oil change. All were very polite. My car was ready and cleaned in good order. Nice waiting area. Very good experience.

Rachael

Feb 20, 2014

Excellent service, awesome employees (Chris in service dept is amazing), great follow up, minimal wait time, courteous friendly answers to any and all inquiries , an absolute 10 on any scale . Very pleased returning customer :)

tammisue

Feb 14, 2014

The service I received at Joe Rizza Acura was excellent. From the moment I arrived, I was quickly met by Chris Kaller and he had all my information in the computer and he listened as well as checked my vehicle, when I told him the service light came on. He was very helpful and courteous. Within an hour, he advised me of what further work was needed and how much brake life was left (15%). I am thankful for his attention and explanations. When my car was finished, Charlotte came to get me and was very courteous as well. I told her I have owned 2 Acuras, and she was here when I bought my first....The car was washed and neat. Pleasure to do business with your Service Department.

Dorsey

Feb 13, 2014

The friendly and efficient service of the staff is outstanding, they always go the extra mile to make sure everything is done just right. They washed my car and helped me re-sync my cell phone for hands-free use. Always just so helpful & kind.

mboriqua69

Feb 11, 2014

Outstanding customer service from start to finish. From inquiring via email to driving off the lot in my new 2014 Acura MDX ADVANCE. Love it

Patrick

Feb 10, 2014

The friendly and knowledgable staff... it was a pleasure and worth the trip. We'll make the drive again in a couple of years!

jonathanzap

Feb 10, 2014

My wife and I have been Volvo purchasers/owners for over 25 years. We were treated very well at the Volvo dealership, where we knew the owner. The Professional Service we received at Joe Rizza Acura, from the time we met Ahmad Aburas, test drove the car with Otis, then worked with Tim Granger and Paul Kay to get the paper-work done was exceptional. It was a WOW from beginning to end. The staff even introduced my wife to Matt in the Service Department, as she is very careful to maintain her vehicle, and likes to know who will be working on her car. We are not normally letter writers, or on-line reviewers, but in this case we felt obligated to take the time to praise each of the staff for professionalism and exceptional service. We also sent a letter to Senior Management at Joe Rizza Acura to compliment those we dealt with during the research and purchase. We feel it is only proper that we share the same information here at DealerRate.com.

Cigar1960

Feb 8, 2014

Always a good experience. I have been going to the dealership since 2007 when I purchased my first Acura from the dealership. I have purchased a second TL and my daughter has purchased ILX

Tomasz

Feb 6, 2014

Bought a car before from Tinley Park location. Came back for another one. Nice people to do business with. Danna and Paul worked with me on the pricing for Acura RDX, they gave me a good deal so I decided to close on it. Very professional and forward with their offers, not pushy at all. Car drives very well and I'm happy with it.

Tomek1

Feb 6, 2014

Bought a car before from Orland Park location. Came back for another one. Nice people to do business with. Danna and Paul worked with me on the pricing for Acura RDX, they gave me a good deal so I decided to close on it. Very professional and forward with their offers, not pushy at all. Car drives very well and I'm happy with it.Keep it up guys and there might be an upgrade to a new MDX.

Catherine

Feb 5, 2014

The people are great. I thought that they were personable and trustworthy, down-to-earth and even pretty funny. I enjoyed the car buying experience. It is evident that these folks are hard working and willing to go the extra mile. My salesman Jerry had to brace against the frozen tundra as I chose to shop on the coldest day of the year; yet, he warmed up my vehicle of choice (after he had to locate it under 6 inches of snow), and was a cheerful passenger as he thawed during my test drive. It was also nice to be introduced to the service staff. Ahmad was friendly. Charlotte was dear. Pat was great. I have tremendous respect for the teamwork at Joe Rizza Acura.

Stefaniec

Feb 4, 2014

Amazing service... Would recommend anyone to Rizza Acura! Paul Kay is so honest and helped us through the whole process! What an great experience! Ike was great too!

Turtle54

Feb 4, 2014

Ahmad, Gerard and Pat, created a "Sales Team" that was second to none and actually made the car buying a pleasurable experience!!! I would recommend anyone to buy from them and will again.

accuratetoolinc

Feb 3, 2014

When we first walked into Joe Rizza Acura we where impressed I was greeted at the door rite away, met with my salesman Otis,introduced to me by Ahmad Aburas who we had talked to on the phone. He was very helpful in coordinating .the meeting and any information we asked for on the automobile. The Salesman Otis was friendly and helpful and answered any questions we had. Paul kay was also very helpful in explaining everything in the process. We purchased the lexus at a great price .We enjoyed our visit and transaction at Joe Rizza Acura

Bernadette

Feb 1, 2014

car wash w as great esp. with all the salt and dirt this January. Appreciated the help with hands free phone control.

Robert

Feb 1, 2014

Very professional staff. I did not feel rushed and they answered all of my questions. Although I was very surprised to hear I had a faulty drive shaft on a car that is 4 months old, I walked away feeling like my car will be taken care of and I should not experience future problems.

mattdavidlee

Jan 31, 2014

The guys at Joe Rizza Acura were fantastic. I like to do most of my shopping and negotiating over the internet and phone, so that most of the work is done before I even walk into the dealership (which is only possible if you already know what you want, of course). Unlike other dealerships in the Chicagoland area, Ahmad was willing to talk numbers over the phone and let you know exactly what you're going to pay. I also had a trade-in and I took photos of any damage I thought they would be concerned about. When I actually came in to trade the car in and pick up my new MDX, it turned out that they saw a lot more damage on the trade-in than I had noticed. Normally one would assume that this is a common ploy to screw the buyer over, but these guys saw how far I had driven to do business and they were willing to work with the numbers to make sure I basically paid what I had been expecting to pay. Very impressed, and would highly recommend Joe Rizza to anyone based on my first experience with them.

lardagh

Jan 26, 2014

My second visit to Joe Rizza Acura for a new car purchase was once again a pleasant experience. The sales staff was able to answer all of my inquiries and I didn't feel any undue pressure to make a split decision on making a purchase. The Joe Rizza staff was very accomodating and courtesy throughout the entire purchasing process. If you in the market for an Acura, I would highly recommend Joe Rizza.

Mary Ann

Jan 22, 2014

I was as always greeted with enthusiasm and professionalism. It started as a routine oil change and but lead to a complete brake job front/rear. I was immediately offered a loaner which worked out well because I did have other obligations to take care of. And it didn't stop there because the cashier was also very courteous and thorough in explaining what service was done and providing an extra copy of the invoice to mail in our rebate info.

Peter

Jan 22, 2014

The staff is always very friendly and has an urgency to help the customer with whatever is necessary. Also, while sitting in the lobby waiting for my service to be finished, the two Acura employees who walked in made sure to greet myself and the other guests waiting.

SueReed41

Jan 21, 2014

Our experience with Paul Kay and Donna Galatte at Joe Rizza Acura in Orland Park, Il. couldn't have been more satisfying! We felt like family from the moment we walked in. Most people dread going car shopping. We actually look forward to it. The integrity and patience of Paul and Donna are second to none. You just know that you are given the best price possible with no "run-around." We have leased the Acura SUV now for the fourth time. We couldn't have been happier with each and every experience we have had with Paul and Donna, and we will be back for a fifth one when the time comes! Thank you so much from incredibly happy and satisfied customers. Sue and Bert Reed

cubsfan95

Jan 21, 2014

This dealership is the best in the Chicagoland area. Clean, Friendly, Informative and Comfortable. Mark Berry, Jerry Johnson and Paul Kay are so pleasant. From the time you walk in until the time you leave you feel like you are with family. They have complete knowledge of their automobiles and service plans. I have been a customer of this dealership for over 10 years wouldn't think of going anywhere else. The process at Joe Rizza is so simple - no hassles, no pressure, just a whole lot of knowledge and consideration for what the customer wants.THANKS JOE RIZZA for making my experience easier than ordering a Latte at Starbucks!! I LOVE YOU GUYS!

William

Jan 20, 2014

The experience I have is always friendly, timely, with good explanations of what services need to be done, or what does not require service. Your service department is the best I have ever experienced ANYWHERE!

moliuke

Jan 20, 2014

Paul and Jon both were so profesional! Great experiance and service ,very friendly.Had no preasure buying my Acura.I highly recomend them to other buyers.Happy customer , Kristina K

mldrake04

Jan 16, 2014

Both Donna and Paul were absolutely fantastic during my entire time at Joe Rizza Acura. I had a fairly complicated situation and they worked tirelessly with me to assure that I was taken care of. I would recommend both of these individuals, as well as the dealership to anyone looking for an Acura.

William

Jan 11, 2014

Matt and Chris and the young lady in the service dept. are excellent. My prob was fixed and I was in and out in one day

Susan

Jan 10, 2014

We were treated like family. We were completely comfortable with Donna and Paul - would buy a car from them again and again- and have!

Andrew

Jan 10, 2014

Was welcomed in by the service staff due to an emergency while driving into work. I didn't have an appointment but they honored my request to find the problem with my car and also gave me an oil change and rotated tires on a busy day. Excellent!

George

Jan 2, 2014

I came in for minor service on my vehicle and was promptly greeted and shown to the waiting area. The service did not take long and everything was explained to me when I received a copy of the bill.

Mary

Dec 27, 2013

Taken on time, got me out on time and most of all the Acura team is so very professional and courteous.I also love the starbucks while I wait and the waitng room is very clean

mccabe42

Dec 24, 2013

I was looking for a 2012 Volvo s60 and searched online. When I found one at Joe Rizza Acura, I e-mailed them. Ahmad contacted me immediately, and kept me informed of the status of the car. (I drove 100 miles to see it). I was pleased with the overall customer service that day. The only disappointment was getting the title to me in a timely manner. That did get resolved satisfactorily, however, after some phone calls.

Susan

Dec 23, 2013

Joe Rizza Acura has a friendly and knowledgable service staff. They make you feel welcome and really care about you and the service they give you.

Michael

Dec 21, 2013

Gerard Dumas was extremely knowledgeable about the vehicle. He was easy to work with and worked to give me a nice deal. Pat Dazzo (GM) was also very good to deal with. He worked with me to give me a nice deal

Charles

Dec 20, 2013

my car was ready a head time ,and Mr. Ted Jurick ,as always was very helpful in ,taking a test drive ,and showing me some things ,i did not know where in my features .A very nice man.

FrankBerg

Dec 19, 2013

I was kept waiting one hour and a half for an oil change, I feel that this is extreme. I made an appointment so I could get in and out on a timely basis.

My2014RDX

Dec 19, 2013

My experience with Joe Rizza Acura, was the most amazing experience I've ever had buying a vehicle! Thank you Joe Rizza for having the most amazing Sales Assoicate to greet me and say; can I help you! Also, I would like to thank Pat, the Financial Associate there; as well!

rwands123

Dec 19, 2013

I purchased a 1996 Lexus SC400 off the internet. Using only the pictures provided, my sales person, Ahmad Aburas acted as my ears and eyes. He did just a tremendous job on the sale. Never pressuring me in the sale. He was professional, informative, and very friendly. He answered all my questions promptly. There were some questions I had that required additional pictures and leg-work on his part. He was quick to respond with all that I requested. This is not the first time I purchased a vehicle over the internet, but it was the BEST experience I could have asked for. I commend Joe Rizza Acura for providing me with this excellent salesperson. You should truly be proud to have Mr. Aburas representing your fine company.One Happy Customer,Bob Wander 1310 SW 117th AveDavie, FL 333251500 miles from this dealership

David

Dec 18, 2013

Matt got us scheduled for a battery replacement for my daughter's 2010 Civic on short notice. He appreciated my concern about my daughter's safety in having an old battery that wouldn't start. He even got the car washed when he, at first, thought that because it was the end of the work day his staff wouldn't have enough time, but they did. Great job!!!

Kathleen

Dec 13, 2013

the service department is wonderful. they accommodate my wishes as to the time and date that i request each time. the car is always ready so quickly.

Frances

Dec 6, 2013

I had only one unfavorable experience, which was in service when my car was completed the person who came to tell me it was finished didn't introduce himself was in a hurry thus making me feel uncomfortable with any questions I had to ask him.

Eddrozd

Dec 6, 2013

I own two Acura MDXs both purchased new from this Joe Rizza Acura. I bought the vehicles because John Malioris earned my trust. He was honest, knowledgable, and never tried to manipulate me. Since then my mother (RDX) and my sister (MDX) both bought new Acuras from this dealership on my recommendation. I also recommended the dealership to a friend who leased a TL from Rizza and and to another friend who purchased a new TL for his wife.I have used Rizza to service my vehicles because very much like John, Ted Jurick is honest, knowledgeable, and trustworthy. Bringing a vehicle in for service used to make me feel uncomfortable and vulnerable. I was always afraid of being hit with add-on service items that I didn't need or want. With Ted, I trust him like a family member. He and his team, Charlotte, Chris, and Matt, are extremely professional and accommodating. They keep my vehicles up to date with all of the scheduled service items that are required and in the event something breaks down I can count on them to accurately diagnose and repair my vehicles without fear of unnecessary add-ons. The reason I continue to use Rizza for all of my service is because of Ted and his team. I have a choice for service and as long as Ted is running the service department I will continue to use Rizza.BTW - I am not happy that John is non longer with Rizza Acura and that will likely impact my purchases going forward!

GerriValente

Dec 6, 2013

Sales personel were courteous and professional.Service dept.was as good as it gets.Friendly people throughout the dealership.I highly recommend this dealership to friends.

Mary

Dec 3, 2013

The car was ready much earlier than I expected. As always I received excellent service. All my questions were answered and the staff treated me like a vauled customer.

Linda

Dec 3, 2013

I called at the last minute because of a low pressure warning on one of the tires. I asked if I could also get the oil changed, and without an appointment, my service writer, Charlotte, was able to fit my car in for service. I really appreciated that and thought it was above and beyond the typical experience at a car dealer's service dept.

tothdave

Dec 3, 2013

Ted "No Problem" Jurick and his team at Rizza have been providing outstanding service to me and my two Acuras for over 12 years now. Their commitment to service is the best I have experienced anywhere and they have earned my total trust. Admittedly, there are a few other cars on the road from other car makers that have turned my head and that I know are quality vehicles. But the combination of Acura's excellent cars and Ted's terrific service is, to me, unbeatable. My next new car will be an Acura. And it will be from Rizza Acura where I know it'll be in great service hands.

Kevin

Dec 2, 2013

Chris Kailer was very helpful and polite. The other gentleman (never caught his name) gave my daughter an Acura teddy bear while waiting. Overall a very pleasant experience.

Liz11785

Dec 2, 2013

Everything was great, everyone went out of thier way to make my purchase as easy as it could be. Would defiantly reccomend anyone interested in an Acura to come here.

Sandra

Dec 1, 2013

It was as promised. I appreciate the loaner vehicle. The place is clean, and everyone is professional. I trust this service department to do a good job.

ksg0312

Nov 25, 2013

I recently purchased a 2014 Acura RDX w/ Tech Package. The sales staff at Joe Rizza Acura were extremely patient and courteous. They made the entire car buying experience a seamless process. I would definitely recommend Joe Rizza for anyone interested in purchasing an Acura.

John

Nov 14, 2013

My husband and I LOVE the great service we receive from the Orland Park dealership. Matt, Charlotte and Chris are great! If I could give them a raise, I absolutely would!!!!!!

Rosalind

Nov 14, 2013

on time appointment, and first oil change on my new vehicle was free. The service advisor reviewed the services that were done to my vehicle and advised that everything was good with my car.

Veronica

Nov 14, 2013

It went well. I went in to get battery and air in my tires. I did not make an appt, but they fitted me into their busy schedule and provided excellent customer service.

jgkredens

Nov 13, 2013

The purchase of my new TL from you was one of the most pleasant purchases I ever made. That, however, is exceeded by the quality people, expertise, service, trust, candor, and competitive value that Matt, Ted, Brad, Charlotte and the rest of the of the team continuously offer in any/all issues addressed. Having dealt with Lexus, BMW, and Porsche, these brands are not even comparable. Kudos to you and your team!Greg Kredens

mfitz40

Nov 11, 2013

i was rolling out of an existing MDX lease into a 2014 lease. this is my 4th MDX. everyone at Rizza Acura are completely professional. i would gladly recommend them to anyone.

Sandra

Nov 8, 2013

I like the friendliness of the workers and the timeliness of the work. Time was really important to me this time because I came on my lunch from work and had to go back to work.

John

Nov 7, 2013

Overall good experience. This was my very first experience, first time Acura buyer. I was slightly dissappointed because I was not informed of a delay in the estimated time about my service. I was told it would be about an hour. I saw that the estimate time sheet reflected .7 hours. I was informed that there was a recall on the 2013 RDX. However, days after my purchase, I had the vehicle in to install a luggage rack and I was told the recall was cared for that day. The service manager told me that she would have it checked out. The service took over 2 hours. I would have expected an update that the recall work needed to be done and that my service would take an extra hour.

Sandrakf

Nov 7, 2013

I like the friendliness of the workers and the timeliness of the work. Time was really important to me this time because I came on my lunch from work and had to go back to work.

jbrabec

Nov 5, 2013

Ive been buying cars for years from Paul Kay and Mark Berry and when I mean buy cars from them, Im guessing like somewhere near 16 vehicle's Ive purchased from them over the years. Yes I have a unusual addiction to having something new all the time but I go back to Paul and mark because of their knowledge, expertise and integrity! Believe me when I say this and I dont mean any disrespect to the auto industry but Paul and Mark take the hassle away from the purchasing of a new vehicle that you may sometimes experience from other dealers. They lay all the cards on the table and they somehow figure out a way to make the deal work. So Paul and Mark, if you guy's ever have a chance to read this, I sincerely thank you for all the years that you have helped me out and more importantly, all of my family and friends that I have sent over to you as well.Thanks!Joe Brabec

julari2423

Oct 29, 2013

It was great working with Gerard and Pat on the purchase of my 2014 RDX. We will definitely be going back to Joe Rizza for future car purchases.

Ijeoma

Oct 11, 2013

The staff are always courteous. They attend to me immediately I come in. The services are prompt and I never charged more than I was quoted.

Robert

Oct 5, 2013

The sales associate, Otis was extremely knowledgable and professional. He listened to what interested us as well as our budget. He treated us a valuable customers not just another sale.

Greg

Oct 4, 2013

Personalized and expertise services from Matt Fondren, Brad Dodge, and their teams are the best I have ever experienced! Kudos to you for putting this group together.

gek1

Sep 28, 2013

Easy to deal with, very informative and a great deal - overall a great experiences, which is rare compared to the competition since we went to other car dealerships.

Tresasa1

Sep 28, 2013

Bob is an outstanding salesman. I love my Acura TL. I would definitely buy another car from Bob. A great and pleasant experience is what you receive at Joe Rizza.

damcg

Sep 28, 2013

Jeff Strouse was were professional and a real good salesman. He took the time to explain and offer every possible solution that would provide the best possible savings for my father. He is a great salesman.

Debbie

Sep 2, 2013

They went above and beyond. Sent photos I requested.

Pat398

Aug 20, 2013

Joe Rizza Acura has a friendly, efficient and thoughtful staff. We traded in our leased MDX a newer model. All transactions proceeded quickly and smoothly. The training on our updated model was thorough. We left with a full tank of gas, a beautiful car, and a pleasant experience.

LovemyMDX

Aug 9, 2013

Transmission indicator light came on, thought this was going to be a major headache. I called and was able to get appointment the next day. The crew was very knowledgable and suggested I wait for the diagnosis, but had a loaner car ready. Waited comfortably in room with beverages, TV, and computer/internet access. Fixed the positional sensor in 1hr, no charge because I have extended warranty (highly recommend). As aways, love the complementary vacuum and car wash. Bought my car from this dealer 6 yrs ago, this is the second potentially expensive repair. Never a hassle compared to my other vehicle (Porsche dealership, which you'd think has better service).

TomP

Jul 27, 2013

Our experience was great, no hard sell. Our salesman Gerard was knowledgeable and helpful. I would definitely recommend this dealership.

No Nonsense Girl

Jun 24, 2013

The team listened to what I wanted when I first walked in, they did not try to hassle me with other deals. The GM and staff was wonderful! I expressed my concern for spending a large amount of time in the car dealership and they guaranteed I would be in and out in 30 minutes with my purchase. They kept their word...I was in and out in know time driving my new 2012 Acura TL. The experience was great, the atmosphere was welcoming and I would buy another vehicle from this dealership in a heart beat!!

mmath

May 14, 2013

Great guys to do business with. Really go the extra mile to please the customer! The dealership offered many incentives that simply weren't offered elsewhere.

12israel

Feb 15, 2013

Chris provided me an excellent quote online for a new Acura TL. When I arrived at the dealership for a test drive, Chris had the car ready for me to take out for a spin. I was impressed with his professionalism and he appeared very knowledgeable of all the features of the car. When I decided on the purchase, Chris introduced me to Paul the finance manager. When going over the numbers, Paul explained things in detail and made sure I understood everything making my car buying experience painless. Thanks Chris and Paul for the excellent service!!

GregStark

Nov 18, 2012

Dale and Chris provided an excellent Internet purchase experience on a almost-new 2012 Acura MDX Advance (<5000). Dale was very pleasant and straight forward to work with via email and over the phone. I made this purchase completely remotely and then flew in from Minnesota to pick up the vehicle. The vehicle was exactly as described and advertised. Chris was kind enough to pick me up at the airport making the entire process very smooth and easy.Thanks guys, I will consider Joe Rizza Acura for my next purchase (even considering they are out of state).

nabilattaya

Nov 6, 2012

By far the best experience with a car dealer I have ever had. No run-around, no trying to add random charges. Worked out the price over the phone, got there and that was the price. Other dealers tried adding thousands of dollars in "dealer installed accessories", they agreed to a price + tax, title and license and that was the final price. Highly recommend this dealer.

lizrm

Oct 30, 2012

Ted and Denise made this the easiest car buying experience ever. Everything was ready and waiting for us when we got to the showroom. The RDX we were considering was washed, polished and ready to test drive as soon as we got there. Denise was especially attentive to us, ensuring that we got the best price possible for our trade-in as well as for the model we were thinking of purchasing. Honestly, we were just coming to look at the car but decided to buy on the spot because we knew we wouldn't get a better deal anywhere else. Kudos to Ted as well. As a long-time friend, I'd often heard all the stories about how he bends over backwards to help local Acura owners with their service needs to make it as simple and easy as possible. This time we got to see it in person as I know he worked closely with Denise to get everything set up for us. And frankly, Ted was the only reason why we even considered purchasing an Acura. You don't get customer service like that anywhere else!Thanks everyone.

DBrown

Oct 16, 2012

I recently purchased a 2003 BMW M3 from Joe Rizza. Overall I had a pleasant experience. It took awhile to make the deal happen, but Clifford Hensley my sales guy went out his way to give me the terms I wanted. I would also like the thank Miles the Internet sales guy, and everyone else involved in my purchase.

Retired Person

Oct 12, 2012

Employees are very attentive to my needs. Good quality workmanship

Frank

Oct 9, 2012

Have been purchasing vehicles from the Rizza Family for 22 years. The Sales staff and service is always excellent.

Ginnie

Oct 7, 2012

I appreciate the people in the service at Joe Rizza. They are a busy department. I sometimes walk into the show room, and in fails, a sales person approaches, like a buzzard around a kill. The sales staff don't know when to stop. The walk around with little to do, walking loudly in their obnoxious shoes or the talk among themselves very loudly. I find this so rude. CAN"T THE SALES STAFF FIND SOMETHING TO DO TO KEEP THEM OCCUPIED? There is one sales person (male) who will walk from pillar to post with the same story repeated multiple times. WHY ARE THE CUSTOMERS WAITING FOR SERVICE SUBJECTED TO THIS BEHAVIOR REPEATEDLY?

Christine

Oct 4, 2012

I don't have any comments - always happy here .......................................

Tamara

Sep 25, 2012

The service was good and I was out within a reasonable amount of time. Everyone was kind and polite.

carms

Sep 22, 2012

I upgraded my car and saved money too.I was very happy with everyone from the service manager to the store manager to my salesperson. Also the leasing manager who Id spoken to before my visit

Donna

Sep 22, 2012

Bob Caputo and Pat Dazzo were great to work with for the vehicle.

First time Acura Owner

Sep 14, 2012

Buying a new car has never been as easy an experience as the one we had at Joe Rizza Acura. Denise Maniakouras took care of all our needs, answered all of our questions, and dealt fairly with us. Her manager, John Malioris was also very helpful in answering additional questions on our second visit. Financing was quick and easy too. I highly recommend this dealership.

summer.butler3

Sep 10, 2012

I had a good experience thank you. Gerard was very pleasant and honest. Pat was also reasonsable. He found a great car for our price point.

Donna Gierich

Sep 6, 2012

Bib toke me on a test drive of the new model of the vehicle I had and I liked it. He talked to the manager and the offered me a favorabble deal.

jackie

Sep 5, 2012

excellent service experience,like the fact that they clean my car on every service

Rreginasalon

Sep 4, 2012

This was great experience I did find my car on yahoo I called Dale at Joe Rizza Acura He was very helpfull I drove 300 mile and I will do that agane if I have to and I recommend this dealer very much I love my 2010 Nissan Altima ls the price was god compare with Dealers here in Michigan O one more thing if you find you car u don't have to drive there u just have them deliver that much trust you can have on them Thank you Dale

pslavik

Aug 31, 2012

My salesman Bob Caputo was very informative spent time with me to show me the workings of the car. He was friendly, courteous,knew his product. I feel he gave me a fair price I would recommend his services to all my friends who are in the market for a car.

nonnot applicable

Aug 29, 2012

Jerry Johnson was our sales person. He was very informative, friendly and helpful. We will defintely recommend him to our friends. thanks for all his help.

Ed Lassiter sr

Aug 16, 2012

I've bought my last 5 vehicles there , and as long as mark berry works there rizza Acura will always get my buisness! There was a shorter older guy with grey hair and I believe Ted who did paperwork with me , we're also part on my last 5 purchases. U guys r awesome , took great care of my wife n kids, and just make it easy to trade in and buy! See u in a couple years guys, and thanks again for the awesome Toyota Siena . The kids love it. I'm a Acura/ Honda guy but ganna give this Toyota a shot , either way I will never buy from anyone else period! Thanks guys Ed Lassiter sr

cgarbacik

Aug 15, 2012

Both Chris and John were very friendly, knowledgeable and helpfulthey answered all my questions and help me choose the car that I am very happy with.

Monteiro

Aug 8, 2012

Everything was a 5 in my opinion except the price for an oil change could have been better that is all i have to say.

Tim Coffey

Aug 7, 2012

I found the sales people to be easy-going and informative; and very knowledgeable about Acura products. They followed up but were not overbearing. All-in-all, it was a pleasant experience.

JesseBayer

Aug 1, 2012

Dale was very easy to work with, got back to us quickly with an answer to every question we had, and made the whole process of getting our new Acura as pleasant as it could have been.

Mootry

Jul 26, 2012

I have very please with all my services at Joe Rizza Acura. The staff is very knowledge and helpful when calling or visiting the dealership.

Bobrace

Jul 18, 2012

Joe Rizza Acura and It's service manager Ted Jurek and service advisors have always treated me like I just bought my car.Fair to good pricing for repairs.

tbrown8325

Jul 17, 2012

Thank you for your kindness and great customer service, Chris. You were a pleasure on the phone and in person. Kudos!!!The only negative I have is about the free wash. I am not looking for the top of the line wash but the windows were streaky and hard to see out of once they dried. I had to work hard at removing them on the windshield.

asharmas

Jul 15, 2012

When we bought the car the sales guy was fawning over us, and later we found out we were screwed over on price. Howeqver, I absolutely do not mind paying more for a better experience. What hurt me more was the fact that the same sales guy who kept reassuring us that we could call him any time with any questions, was almost borderline hostile when we actually showed up asking for help. We live more than an hour from the showroom, so we could not go back immediatrly for a full demo they were supposed to give us. When we returned 3 months later for an oil change, I found the sales guy and asked him if he would be able to spend a few minutes with us demo'ing the car. First off he had no idea who we were, and secondly, he abruptly ended his conversation ( he came to us thinking we were potential buyers) and said " it might look like we are free, but lots of customers come in usually on Saturdays.". These guys were actually sitting around a table chatting! He just walked away. Lots of ways he could have handled the situation, asked us if there were any specific questions he could answer, or set us up with someone from service to walk through the features, or at least apologize and set up an appointment for the future! Nothing. He just walked away.I guess if I really was looking for a premium car experience, I should have coughed up for a BMW. Lesson learnt. Am never going back to these guys ever!

ryancarrasquillo

Jul 14, 2012

My salesman was very friendly and knowledgable right from the start. He never tried to push me in any direction and answered all of my questions . He continued to apologize because the process was taking so long. Overall it was the best experience I have ever had buying a car.

james.carmichael

Jul 14, 2012

The service dept is always great. They review the issues with me and their recomendations. Never high pressure sells, much appreciated.Worked with service to set appt for recall issues to be performed in future and arranged for loaner. Thanks!Great all around. Thanks again. jim

jsiears

Jul 11, 2012

The gentlemen that worked with me were very helpful and extremely knowledgeable about the vechicle that was sold to me. They answered every question that arose and provided excellent feedback. Thanks!

pfam-57

Jul 10, 2012

These guys respond to all of my inquires as quickly I ask. Chris (internet department) is fantastic to work with. I will definitly contact chris again.

lukelxd2000

Jul 9, 2012

great experiance buying my 1st luxury car. sales person was very friendly and helpfulli knew what car i wanted from the start and because of the sales team i was able to get financing and drive away in my new 2012 TL

rade2710

Jul 8, 2012

Denise was extremely helpful in helping us buy our Acura TL. Anyone looking for a car from Joe Rizza Acura make sure to ask for Denise. You will not be disapointed.

abatastini

Jul 1, 2012

I have never been disappointed with the staff at Rizza It is always a pleasant experience and I always recommend your dealership with anyone I know s looking for a new car.

HalinaSzmul

Jun 26, 2012

I am very satisfy buying the Acura MDX . The price was great and customer service was very nice. They explain everything about this car . They didnt rush me with buying .

gunnlaugormstungu

Jun 25, 2012

Everyone I spoke with over the phone, and met with at the dealership, was very friendly and honest. My whole purchase experience was fast, professional, and fair. I would definitely work with Dale again.

Klement1

Jun 23, 2012

Chris and Dale were great and did exactly what they said they would. I drove 200 miles for the deal and would do it again.

eddiechiang

Jun 14, 2012

Despite service light on for both oil change and differential fluid change, Matt checked to make sure duplicate fluid change was not needed and clearly explained what is needed for next appointment. I only received exactly what the car needed and got a complementary car wash so it was a great value for an oil change. My wait was comfortable with TV and computer access as well as touring the showroom.

goz169

Jun 1, 2012

Ted goes above and beyond the typical service manager. He always keeps us informed of any issues and calls us to explain in detail of how to correct the situation.

rfleenor

May 31, 2012

Service at Rizza Acura has never been anything other than professional, courtious, prompt and at the price (or lower) then quoted. Ted Jurick manages the service department with in a way that is par excellence, treating the customers in the highest regard, ensuring that they are completely satisfied when they leave the facility. I wouldn't take my car anywhere else.Rob

kmasvp

May 29, 2012

This is the third Acura I have purchased from Joe Rizza Acura. I had a wonderful purchasing experience when I bought my RDX. The service department is incredible - I have never had a negative visit there. I would recommend the RDX and Joe Rizza Acura in a heartbeat.

jawhit23

May 28, 2012

It was easy to make the appointment. And the service was completed in a timely manner while I waited. The finished car was clean and there were no surprises.

clarencebeeks

May 26, 2012

Dale and Chris were excellent in the "Internet Department". If you want a professional experience and of course the best vehicles, go see these guys at Joe Rizza Acura.

Acura3

May 26, 2012

The Service Department did a great job on the Maintance of my car and I was pleased wit the time in and out so keep up the good work!!!

07tsx

May 23, 2012

Our sales person was very nice and helpful. He knew exactly what we wanted. He gladly took us for a text drive and truthfully told us everything about the car we bought. We were overall very happy with how our purchase went and would deficiently buy from them again.

absando

May 19, 2012

This was the second time that I purchased an Acura from the Orland Park store, and both experiences were great! Denise was a very friendly saleswoman, and took the time to show me different colors and options available to me. She made every effort to make sure I got exactly what I was looking for! John, who processed my payment, was also very knowledgeable, patient and friendly. Both Denise and John made themselves very available in the weeks leading up to the delivery of my car via email and phone when I had questions. Once my car arrived, Ted and his service team did an excellent job installing the accessories that I had requested! All parties involved had made me feel like a VIP, and I felt were truly happy to see me happy! As always, I will continue to highly recommend Acura to everyone! Not only is it a quality car, but there are quality people working for them!

Karen Lips

May 18, 2012

First of all, you had the car we were interested in on your lot. Jon and Pat were friendly, knowledgeable, personable and professional. They wanted a sale as much as we wanted the car. Yet at no time did we feel pressured. We appreciate that quality in sales persons. We were very satified with the agreed upon price. The car was ready for us the following day before the promised time. Jon gave us a crash course on all the new technology, and then we were on our way. Driving from Minneapolis to purchase this vehicle was well worth the trip.

lovest

May 16, 2012

I enjoy my experience every time I visit. Staff is always kind and courteous. This was my second purchase from your dealership. I enjoyed this one more than the first _

tkhayden

May 15, 2012

Overall a satisfying experience for a first-time acura buyer. Salesman was friendly but not pushy, and finance was easy to deal with. Would definitely come back.

Susan Kizlyk

May 13, 2012

This was my first service visit since I purchased my vehicle. I had a cargo cover installed by the dealership. The service people were great to deal with.

hhma8

May 12, 2012

WE HAD A PLEASANT EXPERIENCE WHEN BUYING OUR NEW CAR. THE SALESPERSON WAS VERY KNOWLEDGEABLE & THERE WAS NO HIGH PRESSURE SALES PITCH INVOLVED. HE WAS VERY HELPFUL & ANSWERED ALL OF OUR QUESTIONS & WENT OUT OF HIS WAY TO GIVE US SEVERAL CARS TO DRIVE & CHOOSE FROM.

eunicewilliams

May 11, 2012

Acura in Orland Park has the best service department that I have experienced in all of the years that I have owned a vehicle.When I schedule an appointment my vehicle is pulled into the service bay immediately. Once my vehicle is on the rack, the waittime is exceptional. In 2013 I will be in the market for a second vehicle. Acura in Orland Park is my first choice just becauseof the service department.Acura in Orland Park has a fantastic service team and also a dynamite service manager in Ted Jurick, for which I have dealt with himregarding a problem that I encountered in 2012.Keep up the good work.

valcur18

May 10, 2012

Always timely as far as appointment times and they keep you updated as you are waiting for service. Everyone is friendly and helpful at Rizza Acura.

cjdavis75

May 9, 2012

I've been dealing with this dealership for years and they all seem to remember me and treat me like a friend. I always fell welcome there.

mtoro82351

May 8, 2012

The Toronto family has been dealing with Joe Rizza for over 25 years. We have yet had a bad experience. We are in our third Acura and very satisfied.

jeepster411

May 7, 2012

I wish I could use the word excellant because thats how I was treated in every category, your dealer is how every dealer should be ,professional with not an ounce of pressure. My 2011 Acura CL Type S being a 1 owner w/ a clean and perfect CarFax and w/only 51,883 miles and priced at less than $8600 (I actually bought it for less)because Mark Berry Used Car Manager worked the numbers to make me a believer in Joe Rizza Acura, thanks guys and thanks Joe Rizza Acura,

ajfid

May 6, 2012

I purchased my last Acura RL (this is my 3rd straight Acura purchase) from Denise more than 7 years ago. I sought her out as soon as i was considering another purchase. She is an exceptional sales agent and very customer focused. She was wonderful to work with just as she was 7 years ago. She and the Assistant Manager were both extremely helpful - - both exceptional at their work. Service Excellence in my company is paramount to our success and both of these individuals are great role models!!!!! They provide a differentiating sales value to Acura -- take good care of them both

Susan Kizlyk

May 5, 2012

My experience with buying my new Acura RDX was very pleasant. Dale and Pat were truly helpful and are valued employees at the dealership.If anyone of my friends are ever interested in purchasing an Acura, I would definitely recommend Joe Rizza Acura.

rddsdv

May 3, 2012

This week I bought car #4 from Joe Rizza Acura and Jerry Johnson. Jerry is a great person--he always stops to say hi when I'm having my oil changed or other service work done. I've worked with Jerry for over 10 years now, and have been completely satisfied with all of my cars. Of course, the new one is the best yet! I enjoyed working with Mark Berry, as well--he made me feel like my purchase was a very important event. I would definitely recommend Joe Rizza Acura, Jerry and Mark to anyone looking to purchase a luxury vehicle at a great value.

brncich

May 2, 2012

This is our 4th purchase from Joe Rizza Acura. The used car sales staff is very friendly, knowledgeable,and helpful. We have had our vehicles in for service in the past and the service staff was also very helpful. Overall, Joe Rizza Acura has great customer service and that is why we continue to purchase our vehicles there.

ejboughey

Apr 24, 2012

the staff was not pushy and very cordial. Chris was very knowledgeable and patient in explaining the features of the new RDX. Mark assisted him and help expedite the paperwork. The product is great.

rzimsh

Apr 19, 2012

The dealership is great, the sales people are friendly and service oriented and the MDX is just a great vehicle. I just couldn't pass up the deal that was being offered so I now have a new 2012 MDX. Thanks!!!

momsmdx

Apr 14, 2012

I am extremely satisfied with the customer service and car service provided by Joe Rizza. Service manager Ted Jurick has always made the routine service of my MDX very convenient. All of my questions have been answered and my concerns addressed. Thank you for the excellent care!

Sandrakozlowski

Apr 11, 2012

I had a concern that I addressed with Ted the service manager and he responded promptly and honestly, and found a way to help me.It is important to me to feel like I am not getting "ripped off" or being treated differently because I am a woman. They never made me feel this way.I have consistently been satisfied.

johnponder

Mar 30, 2012

Satisfactory, a bit expensive for the work done I think. Service center very clean, service personnel suitably courteous. Shouldn't cost 5% of purchase price to get 60,000 mile maintenance.

Aretas Collymore

Mar 27, 2012

I certainly wasn't aware of the cost of repair, I thought it was JUST a light bulb. Nearly $700. It was explained that it wasn't that simple. I've had the car for a few years so I guess I could understand I have a fine automobile and I will have charges like this.

Juan Hooker

Mar 27, 2012

Every time my wife takes her car in to Acura for service, she is always talking about how great the service is. This dealership was the best I've ever purchased a vehicle from. They are the "GREATEST".

Valpo

Mar 20, 2012

Ms.Gallatte, her Manager Mr.Kay were "tenacious""professional"-without being offensive.They made me feel I "bought" the car-not that it was "sold" to me .Young finance guy"the closure" like the rest professional, courteous and a sharp salesperson.Mr.Pat the General Manager staying behind and completing the transaction -much appreciated.Price could have been lower-the difference .9% vs.1.9%for "used"-is the reason for 4/5-I believe this just happened to be the way the situation unfolded-no intentional misleading acts were perceived-indeed Ms.Gallatte,s Manager,Mr. Kay did a nice job of compromising-allowed face saving. Monday,Mr.Kay to cancel the extended warranty- and to notify me-a nice touch.Call from Ms.Galllatte on Monday and help on Tuesday again much appreciated.

ibringbusiness

Feb 19, 2012

it's a dealership that doesnt want to sell cars. so I bought one at another Acura dealership. Had they tried harder they would have had another buyer also.

sboufis

Dec 11, 2011

Denise was extremely helpful. I would definetly recommend her to anyone in the market for an Acura. Our experience at Joe Rizza was fantastic. I will definetly be back.

gregorito75

Nov 21, 2011

Had a great experience buying 2012 Acura TL. They did not have the Advance package in stock but let me drive their loaner until they were able to get me the car/package/color I wanted. Chris and Dale were great to deal with. They know their stuff. Also so friendly and easy to talk to. They want to make sure you are completely satisfied. They deserve all the credit. Highly recommend dealing with them and getting their internet quote that is very competitive and they even match the lowest price. Do not hesitate to contact them with any questions.

ruchitewari

Nov 4, 2011

The employee I worked with was good however, after I purchased my car and went back to get some additional work done, I came across another employee that was extremely rude and disrespectful. I was supposed to get some work done on a used MDX I purchased per the sales contract but the sales person who I signed the contract was not available and I wanted some clarity on some work that needed to be done so I was forwarded to another employee.....boy was this man the rudder customer service person I have ever met! He even went on to tell me "well you should have thought about it before you paid for the car" and that too in the worst possible attitude and the russet tone! Very unpleasant experience that happened two years ago but I will never forget it. I will also never buy a car from that dealership again.

totl08

Oct 19, 2011

I shopped online for several new vehicles and finally decided on a Acura TL because of the fit and finish, sportiness and price, the Internet department of Dale and Chris made it very easy, fast and pain free. I would recommend them for anyone looking for a new or used vehicle

Junfu

Oct 10, 2011

This is new review for Joe Rizza Acura?, After I sent complaint to Joe Rizza Acura? about my new car experience, The General Manager John called me back and advised they will work out with us, and will replace 2012 Acura RDX 5-Spd AT SH-AWD for us.Thanks Joe Rizza manager help us to resolve the issue.

fussygamer

Sep 28, 2011

Dale is just a great guy. He is so easy to work with..made my Internet buying experience so easy. Also worked with the manager John. He was bent over backwards to help me. Wonderful experience and it took the car buying experience from dreadful to enjoyable!

R and N

Mar 23, 2011

Great Experience. Make sure if you visit the dealership to work with Denise Maniakouras. She made the whole buying experience very easy for us. Also, we requested that the dealership inspect and fix a few items, and Denise saw to it that each one of them were done before we arrived. What was astonishing about this was, she actually did what she promised. Hard to find a person that does this anymore.