Used Cars for Sale at Karl Chevrolet in Ankeny, IA

ankenyhusker

May 7, 2016

I took my car in for an insurance covered repair for the rear passenger side fender and wheel well. I noticed the paint was not even and asked for further repair - the body shop refused to repair their work. When I brought the same car in for another insurance covered repair in the same area, I told the Autobody Manager that I wanted them to fix the region correctly this time - there was obvious rust that was never repaired correctly the first time - I figured Karl would actually do the right thing the second time around; which is why I gave them a second chance.I was wrong - the Autobody Manger returned the car repaired, but the repaired region was showing surface rust. I brought the car back in three more times to let them try to fix their problem. The body shop was just spraying paint over regions that were not sanded down to the metal. On the final return to the service, I was told there were almost 80K miles on the car; so it was now just too old. These were insurance company repairs, they should have done the correct repair and charged my insurance company.

Christina

May 4, 2016

Every one was very helpful, my concerns and questions were acknowledged, I never once felt pressured. Best car buying experience! 5 stars also for buying experience.

Melvin Winebrenner

Apr 25, 2016

Had an emergency but needed the vehicle. They were able to work it in and correct the problem in less time then I expected and at a reasonable cost. It doesn't get any better!

Car Shopper

Apr 13, 2016

The entire experience was Excellent!!! Curtis Noteboom was instrumental in getting us more car than we expected for the low price we wanted. Tiffany Houck was very knowledgeable in the financing process and was very willing to make the numbers work the way we wanted. Dan Alexander explained all of the features and details of the car during the delivery process while answering all of our questions with care and genuine concern. This is our first experience with Karl Chevrolet and we couldn't be happier with everything. Thank You.

JC

Apr 6, 2016

Was pushed through a deal faster than we wanted so they wouldn't have to honor addl. rebates, had to spend over an hour trying to setup free trial of XM, they didn't do it, navigation unit didn't receive the updates it should have, doesn't work as advertised right on Chevy's website, vehicle had all 4 tires at very different pressures, even had an onstar maintenance alert triggered from it. No attempt to resolve anything despite numerous contacts by us. This is the 3rd car we've bought from Karl Chevrolet and most certainly will be the last.

BobA

Apr 5, 2016

Even though one of the technicians appeared to be new and in training, the process went pretty smooth. The technician who was training him was obviously very knowledgeable and proficient at his job. He was working topside to help train and in the pit covering multiple bays. Great job on his part keeping things moving.

Steve84

Mar 27, 2016

Bring your truck down because there would be all these buyers and would get more money for your trade. What a story... heard that Karl's is trying to become #1 dealership of the nation? I remember when Karl dealership really wanted to help you get into the car or truck of your dreams. And they would do so much to make that happen but not anymore. Now its money, money and more money but all for them, nothing for you. I mean it was nuts and we were looking to lease a truck not buy it! Unless you are well off or got bucks I would stay away from this dealership. Because looking their trucks is just dream, you will never touch one. But then like my husband said someone has to pay for those new trucks and cars, that new building and all those sales people.

Dan from WI

Mar 16, 2016

I began looking for my new Corvette a two weeks ago. After a long search looking for the right one, I was finally able to find it at Karl. Joe Smeltzer was extremely helpful through the entire purchase process answering all my questions and keeping in touch with me throughout preparing the deal. My son and I were warmly greeted and Joe and the entire team that helped with the purchase. Every step of the process went smoothly. I am very happy with my purchase and glad I chose Karl Chevrolet for my new Corvette.

JQholub

Feb 20, 2016

Prompt check in and thorough explanation of the service needs and the work that was done. I paid for tire rotation and ouk change that had been covered by a maintenance agreement previously. I wish I had a heads up email that time was running out and giving me opportunity to beat the deadline.

Joesmyname

Dec 22, 2015

Had a minor misunderstanding on the color of the truck we wanted but they corrected it in a quick and professional manner. They also took the time to school us on the radio, onstar, wifi, etc., which helped tremendously. Thank you so much.

Chevy Fan

Dec 9, 2015

Everyone at Karl Chevrolet is so easy to work with and make buying at Karl's a pleasant experience. They don't pressure a sale but instead work to get you the best deal they can, making sure you are completely satisfied. Karl Chevrolet is the "Number One" dealer in my book!

James5613_

Dec 4, 2015

Great Dealership to do business with when purchasing a New Truck.

RLHansen

Oct 21, 2015

I was treated very well and like I was a very important person! They went out of their way to get me in right away!

Brent

Oct 13, 2015

I think they go the extra step to make you a satisfied customer.

Verlan

Oct 2, 2015

We were very pleased with all the people who we met and who helped us through the purchase process. Our sales representative has continued to keep in contact, wishing to assure that we are happy with the car we purchased.

gmalyn

Sep 15, 2015

Brian was absolutely wonderful to work with and Karl Chevrolet gave us more than what we anticipated for our trade in which made buying our new vehicle affordable.

Zachary84

Aug 22, 2015

The salesman ( Mark Hermosillo) we had the pleasure of dealing with was extremely helpful. Also went above and beyond to help get us in the vehicle we wanted. We spoke with him before we arrived at the dealership, he had our Chevy experience vehicle waiting when we arrived.

MarkD57

Aug 20, 2015

Alex Buck made our experience very pleasant. He worked very hard to get the Chevy Colorado we wanted. He is a great communicator and listener. Very knowledgeable about the vehicles. He was the first person to contact us out of all the dealerships we were looking at online. He kept us informed on the status of the Colorado. He really made us feel comfortable. They had to make a trade with a dealership in Michigan to get the color we wanted. All the staff at Karl Chevrolet were awesome. This is our first Chevy we have purchased. We have always been Ford customers. We love the truck it is a beauty. We will definitely share our experience with others and recommend Karls. Thanks again!

Justin and Christina Boat

Aug 19, 2015

Our experience was Excellent at Karl Chevrolet. Our salesman, Marty Mohler, was extremely helpful & professional while picking out our new car. He made the car buying process simple, convenient, and time efficient. We were able to pick out our new 2015 Chevy Equinox and be finished within a couple of hours. He put us in touch with the right financing people at Karl Chevrolet that were also helpful and made our time there enjoyable. I HIGHLY recommend visiting Marty as I guarantee you will also have the same great experience we had! Because of the excellent customer service/care Marty gave us, we will be coming back to Karl to buy future vehicles.

Jim Cockerham

Jul 24, 2015

We just purchased a new truck from Marty Mohler. He did an awesome job in finding exactly what we wanted. I would recommend him to all my friends.

Angela

Jun 24, 2015

Great service, thorough inspection at my first oil change and tire rotation, friendly and courteous.

Ccipperl

Apr 15, 2015

Thank you for telling me ahead of time how long servicing my vehicle would take and thank you for the clean waiting area complete with coffee, magazines, and a TV to help pass the time. Everyone I came in contact with was very pleasant and made me feel they appreciated my business and were happy to help me. Thank you for taking such great care of me.

Char Williams

Apr 9, 2015

Hats off to Tim, Jenna, Tiffany and Brandon. Tim and Jenna made my decision to purchase the Impala I initially found on line a breeze. Never have I been able to purchase an auto with such ease and quickness. Tiffany had my paperwork ready when I arrived and Brandon walked me through the mechanics with knowledgeable patience. These folks are Rock Stars!!!!!

Lisa

Apr 4, 2015

Customer service: very nice people. Attention to detail : terrible. Quality of work shocking. I went in to have my hood rock chips repaired on my new car. 2 weeks later and several trips back and a repainting...now there is a film on the side of my car, looks like tape adhesive, but it is in the paint.... Shocked, angry... Wow .

Dave C

Apr 1, 2015

I felt that I received a very fair deal on the purchase of a 2015 Chevrolet Silverado. Everyone was very accommodating, attentive, personable and friendly. The transaction went very smoothly and was actually enjoyable. Special thanks to Todd McKinney, Brandon McClatchey and Wes Hilderbrand.

Frank_T

Apr 1, 2015

After driving 400 plus miles to your dealership, I was greeted by a very courteous and polite salesman, Nick. He showed me to the vehicle I was going to purchase. After a quick look over, I met with Andy, the business manager, who had all the paperwork ready for signing. After signing, I met with Wes who went over the interior functions of the vehicle, set up the blue tooth and OnStar, and answered my questions. I feel I got a good deal on my vehicle trade-in and only wish that I lived closer so that I could take advantage of your service center. I'm a truly satisfied customer and will definitely think about returning in the future. Thank you!

A.Downs

Mar 13, 2015

Very professional staff, also very genuine in nature. No pushy sales.

Joe Radel

Mar 10, 2015

Great place Matt Moro is the best salesman there is

T. Schminke

Feb 26, 2015

Karl always has a great looking Dealership and the Staff is very eager to help in any way.

Gina

Feb 22, 2015

Our buying experience was seamless and fast! From Financial, to On Star set up, to on the road, completely a class act! Thanks, we will be back! #LOVING MY MALUBU!

dmtde123

Feb 18, 2015

We had an appointment for 7 am so I dropped off my vehicle the night before, so the service department could get started right away in the morning. I was told that the car would take an hour to an hour and a half to complete. So when I called at 10:30 am, I was surprised that it wasn't ready. I had appointments that day and needed my car. When I called back at noon, it still wasn't done. Needless to say, I wasn't happy at all with the service at this point. It was already there 3 hours longer than I was expecting and no one had provided me with a time when it would be done. Luke apologized. He told me that there had been a mistake when entering the work order and it was not put in as a rush. I do believe that it was an honest mistake, but I really needed my car (a car). Because no loaners were available, Luke provided me with a rental car that I could use for a few hours. This was a tremendous help! I know that mistakes happen and if I hadn't needed a car, it wouldn't have been a big deal. I was impressed with how Luke handled the situation and turned what could have been a horrible experience into a very pleasant one. Thanks for the great customer service!

Will be a continued Woodhouse customer

Feb 14, 2015

Was looking to buy a new truck. Got a call from sales and given prices for a couple trucks I was interested in. Salesman tried to low ball me on my trade by $6500. Two other dealerships offered me $6500 more than karl chevrolet. I informed them of this and they didn't even try to negotiate. I was trading in a ram and ram gives quite a bit in rebates. I was told by salesman that rebates hurt resale value and that what they give on trade in doesn't affect overall purchase price and payments. Given this crazy theory and math...for long term savings when buying a new vehicle, tell them to keep the rebates and to take your car for free. When I went home I checked the trade in value on NADA....karls was actually $7500 under trade in value. Never again will I go to karls. Back to Woodhouse for me.

Connie

Feb 11, 2015

We were looking for s Colorado and the salesman (Nick) kept looking till he found exactly what we wanted. We had bed liner and step andtop added and we were kept informed as to when it would all be ready. I was truly a good experience.

Don

Jan 22, 2015

This is our 11th vehicle purchased at Karl. Mark Wittry was our first salesman and the past several vehicles we have worked with Tim Kapsch. It's just go to return and find the same personnel.

Duane B

Jan 15, 2015

I can't say enough positive things about my experience at Karl Chevrolet. From the start, salesman Jason Nekola was professional and courteous. he went out of his way to help us find the exact match to the vehicle we desired. He was thorough and honest during a very stress free negotiation process. I know we paid the very best price available. The delivery process was a very enjoyable experience. All features of the vehicle were explained in great detail. When I had a question, the explanation was educated and patient. In the end I got my dream Chevy Silverado LTZ/Z-71. It performs like a truck should with the characteristics of a luxury sedan. In summary, my experience reinforces the fact that Karl Chevrolet is the number one dealer in the nation! Thanks Carl Moyer for the right price on the perfect truck.

mjwehr

Jan 10, 2015

When we were looking for a new vehicle, we told Michael McNeley what we wanted. We love our new Equinox!! He was a very good salesman.

TripleDteach

Jan 1, 2015

The work on recalls for our 2014 Impala was done in much less time than we thought. The staff was very professional.

Randy from Knoxville

Dec 31, 2014

Starting out with the sales person, then finance and then the delivery coordinator we feel that all three are very knowledgeable in their field. We had a very good experience with these three employees. We believe they are a great asset to Karls Chevrolet.

Dale

Dec 29, 2014

I experienced a problem with a fuel smell so I went to the dealership without an appointment and dropped of my truck. The service department worked me in that day. They had trouble diagnosing the problem as it was intermittent but continued testing until they found the source of the leak. Very thorough and professional.

JParsons

Dec 17, 2014

Todd McKinney is the best! We ended up buying 2 cars! Very nice environment!

Laura C.

Dec 16, 2014

Everyone is always very pleasant to work with and is a nice seamless process from start to finish. Will NEVER go anywhere else to purchase a vehicle. They have a great service department as well that gets the job done quick.

HappyCustomer

Dec 14, 2014

Everyone was so friendly, even those that were not directly related to our sales. We were offered something to drink by each person we interacted with unless we were already holding something to drink. That is a very nice touch - very hospitable. I would definitely buy from Karl's again.

TexasJim.

Dec 10, 2014

Always friendly, helpful, and sincere. It truly is a "Dealer for Life," dealer!

MJD

Oct 21, 2014

I had only ever purchased one car prior to this and although I wouldn't have described that purchase as a bad experience, wasn't really looking forward to the process. I was wrong. Everyone at Karl Chevrolet was friendly and the process was actually exciting and fun. Gene Klein had been highly recommended to me by family members and they were absolutely right. I felt well taken care of and you truly will be my "Dealer for Life".

2013 CRUZE OWNER

Oct 16, 2014

Fast, friendly service! The staff at Karl Chevrolet are always friendly and smiling when I come in! They keep you informed of what is going on when you are having your car serviced and they try their best to get in serviced and you back on the road in no time! Keep up the good work!

Kari

Oct 8, 2014

Michael McNeley from Carl Chevrolet helped us with our new Traverse purchase. He had everything in line and made the transition from our 2009 Impala to the 2015 Traverse go very smooth. Thank you for your hard work to make our day very low stress. We do appreciate all you have done to help us. Thank you!

Dale Pawlowski

Oct 2, 2014

All of the people I came across were pleasant, and helpful. The facility is immaculate and well set up to display. My salesman, Tim Kapsch and Wes who delivered my car made the sales and delivery process fit my schedule without trying to rush me through the process. Just an all around A+ experience.

Dena_J

Sep 18, 2014

I had such a wonderful experience at Karl's. I felt like all the employees at every level were trained to give the Disney World experience to their customers - best customer service I have ever had. It is because of this excellent service and customer convenience that we will be customers for life from now and buy all our cars here. Thank you for making this such a smooth and easy transaction.

Tsankey

Sep 17, 2014

the service was very good. They took care to listen an my wife had a very good experience because she was the one that brought the vehicle an picked it up.

Jimmy Z

Sep 12, 2014

The tire rotation I received was excellent. I experienced a very short wait time and the service was completed very efficiently! Thanks for providing another great service visit!

Joan Price

Sep 7, 2014

My first time experience purchasing a vehicle at Karl Chevrolet was great! Mike McNeley and the staff at Karl's was very helpful and I am completely satisfied with the service I received.

Travis

Aug 26, 2014

Probably the best car buying experience I have had ever. Top to bottom they met and exceeded my expectations. Great selection of vehicles, knowledgible sales staff, outstanding service during and after the sale. Never shopping anywhere else again, there is simply no need.

Threepetes

Aug 24, 2014

Despite the severe heat and humidity and the fact that it was 5:40pm on Friday evening, the Karl's team serviced my car with a smile. In addition, they taught me some things about my car that I should know. Also, a young man named Jayden, went to another store to get a bulb for my rear blinker since they were out and the service department was closed. He was so kind and nice to make sure my car was fixed before I left. I really appreciate my experience and feel as though I have my own Nascar crew in your service team! Thank you and them.

Tom Williams

Aug 23, 2014

Having retired from the "business"(40+years), and know how the process works, I was totally amazed with the treatment and the deal right from the beginning. Josh Beving, manager of Karl pre-owned in Boone, is to be commended. There were no games, no dickering, just straight forward and professional dealings from the start. My thanks to Josh and Karl Pre-owned for the great deal and treatment I received.

Emma Whitt

Aug 19, 2014

I can not say enough about the wonderful experience I have had since I started my association with Karl's Chevrolet. I bought my first car five years ago from Todd McKinney. Todd was wonderful. Then I was blessed to have Jim Jones as my finance guy and while I had truly bad credit, I was treated as if I was the most credit-worthy individual. When I purchased my car on Friday, Todd spent time with me explaining each vehicle. Todd helped me pick the perfect car!! Jim Jones helped with my financing and I felt like my dad was helping me. Then, I met Brandon!! I am not sure how I ever got along without him!! I am definitely a customer for life!!!

sgt648

Aug 1, 2014

Tom Hilderbrand was an awesome salesman to work with.

KB

Jul 16, 2014

Gene Klein did an excellent job getting our deal done and we were in and out in less than an hour with our new car. John and his assistant were also quick and efficient to get us in and on our way. Thanks for your upfront pricing and your excellent communication. This is our 3rd purchase from Karl Chevrolet and our 6th purchase from Gene.

PB

Jul 10, 2014

Your people are wonderful! This is the second car I have purchased from Kate Smith and financed through John Pitt. Wes (sorry but I don't recall his last name) showed me how all of the options work and he took the time to set up my phone, seat options and made every thing seem easy. It was like buying a new car from good friends. Thank you for making the car of my dreams a reality.

Terese

Jun 13, 2014

Great job....They overestimated the time it would take which made me happy, but I was making arrangements based on what they told me. So it would have been nice to know it would not be so long earlier in the process, like when they took my car in way ahead of what they told me when I checked in.

John

Jun 13, 2014

Ken took time to answers all my questions and kept me informed on the status of the car from the time I ordered until it was ready for pickup. Everyone I talked to were very professional and well informed. I have already referred someone to Karl Chevrolet and will continue to do so. Thank you very much!

Kevin

Jun 13, 2014

Had my truck in for a check engine light. Jeff's team looked at it and found a connection that wasn't seated properly so they did that and it fixed the problem. Something that isn't covered under my warranty but since they only moved one wire, he didn't charge me for anything. That's the common sense approach to customer service that will keep me coming back to Karl's!

Sheri

Jun 13, 2014

I really appreciated having a rental car to use at no cost to me while my vehicle being worked on.

Corinne

Jun 12, 2014

I as well as many other older people have back problems and the chairs in the waiting area are not comfortable, in fact I hurt more when I leave than when I came in.

James

Jun 12, 2014

We have always been treated exceptionally well at your dealership. We have had very few problems with the vehicles we have purchased but any problem was always handled professionally and at little cost to us. We don`t shop anywhere else. All your salesmen treat us like they were our salesman but we always use Bruce Zimmerman. Great guy.

Nancy

Jun 11, 2014

I was impressed with the quick, professional service. I also appreciated how polite and knowledgable the young men, who helped me, were.

Kirk

Jun 11, 2014

hood has greasy finger prints on it, also had to return right after driving out because the tire inflation light was on

Janelle

Jun 11, 2014

The guys and gals at the Quick-Lube were really nice and the facility is very clean. However, there was a really long wait at the Quick-Lube - 2 1/2 hrs. They did call the shuttle to take me to Hy-Vee and pick me up, but the initial driver didn't have me fill out the log, so the pick-up driver went to the wrong Hy-Vee location and I had to wait 25 minutes for him to arrive. When I got back from the store my car was just entering the bay, and it was another 45 minutes after that before it was done. The gal who takes down information (maybe her name was Alex - I don't quite remember) did give me a car wash upgrade for all my wait time. It would be nice if there was an appointment system for the Quick-Lube, instead of first-come, first-serve, especially on days when they are so busy (Monday morning, which surprised me).

Christina

Jun 11, 2014

Had a routine oil change and tire rotation done on a Sunday. We got there at 9:15 am and were told it would take an hour, your service team was done in less than an hour which was great because we had our 3 year old with us.

Kimberly

Jun 10, 2014

I had my wipers changed, it was raining and I did not even have to get out of the car. The two repairmen were extremely polite and courteous!

Carl

Jun 6, 2014

Brought my work truck in for repair. LOF, tire rotation, breaks, and a/c issues. All issues were fixed same day! Was kept informed of the findings before the work was done. Commercial Service Department always treats me right.

Alexander

Jun 6, 2014

I have bought 3 cars from Karls and will continue to do so. I wouldn't tell customers about the pass/fail rating with surveys. If a person would to answer other than completely satisfied have a box to explain why.

John

Jun 5, 2014

Scheduling was done with one easy phone call, and when I showed up at the dealership early, they were able to get started on my car earlier than the appointment time and about an hour later, work was done!

Jill

Jun 5, 2014

Karl's is always going the extra mile to take care of my issues. Mike in service is always helpful and accommodating . Wouldn't go anywhere else.

Annette

Jun 5, 2014

My husband William Kopsa had to take the car in as I was working was told that he really couldn't get any answers since the car was in my name. We both bought the car and both names are on the titile my husband is allowed to do what is ever necessary for the car.

Kent

Jun 5, 2014

Allway helpfull and friendly! As I walked around looking at new cars and trucks at lease 4 gentlemen ask me if I need any thing Service guys were great and so was the accesserery department. I even bought a couple of nice T Shirts. Kent Wills

Glen

Jun 4, 2014

We were very pleased with the pricing and Craig's thorough explanation of our all the "dashboard" features of our new vehicle.

Odie

Jun 4, 2014

Our sales rep was great. He showed us all of the Used Equinox inventory and made us a great deal on the one we thought we couldn't afford.

Shirley

Jun 4, 2014

The servicemen were polite and helpful. Even though I only had a tire replaced which was under warranty, the serviceman checked all the tires and corrected them to the correct pressure. I was most impressed by the quality of service I received as well as the way in which I was treated.

John

Jun 4, 2014

Salesman is always knows about the vehicles and knows you by name when you walk in. Makes it very easy.

Jason

Jun 4, 2014

Rick and Martin did a great job getting the vehicle I wanted and did not try and "push" what they had on the lot. They both were very honest which is the reason I will continue to shop at Karl. There were no games played. Awesome.

Gayle

Jun 3, 2014

HAPPY! HAPPY! HAPPY! Gene Klein is very mellow, listens to what you want, then when he delivers he has a big grin on has face. this is the 3rd car I've purchased from you. And John in finance works magic. Everyone was great.

Barbara

Jun 3, 2014

I have been coming to Karl's for years now. Tim Kapsch was as usual very cordial and helpful. When I picked up my new truck everything was very organized and complete. Wes did a great job of going through the truck to show me new options and did offer me a tour which I declined. The indiviual( sorry I can't recall her name even though she reintroduced herself to me) went through all paper work in a very organized and friendly manner. Thanks everyone.

Kenneth

Jun 3, 2014

We just received our new traverse. Jack did an excellent job of reviewing all the working of the new car. The dealership is very professional and customer oriented.

Nick

Jun 3, 2014

I have had my vehicle serviced here quite a bit and I love the service the prices are not bad at all and everyone is very professional the free car wash doesn't hurt either, most of the time I being my car in I deal with Luke and he does phenomenal job! Great at keeping up to date on progress and price!

Joshua

Jun 3, 2014

Joe did a wonderful job as a salesman, asked questions about what i was looking for, wasn't pushy at all. Jack did an excellent job of showing me all the features on my new truck.

Ann

Jun 3, 2014

Joe Smeltzer was our salesman and he was the best. Very professional, VERY PATIENT, and answered all of my questions (and there were many!!). I would recommend he and Karl Chevrolet to anyone I know of that is looking for a vehicle. Kudos to Joe!

Lynette

Jun 2, 2014

The guy when making the appointment at the service center told us our tires on our car would be done at 2pm, because then we were going to drop off our truck for the most recent Silverado recall and take the car. However, after showing back up after 2pm the car still wasn't done. The guy helping us did his best to make it right and did the truck's recall right away so our wait was minimal and we were able to take the truck back while they finished with our car. We returned 2 hours later and they had completed the car. The tires are great!

Melissa

May 31, 2014

Came in to get oil changed without an appointment. Got me in very quickly. Loved the free car wash! Tire sensor system needed to be reset after I left and dealership offered to send manager hour south to my house to correct. Very impressed!

Stacy

May 31, 2014

My sales representative, Tom Hildebrand, is very professional and is willing to help in anyway he can. If he does not have the vehicle you want he will find it. He is attentive to detail and makes sure you are very satisfied with your vehicle. Tom is very patience, diligent and professional. I thoroughly enjoy working with Tom and Karl Chevrolet.

Michael

May 31, 2014

Joseph Smeltzer was easy to work with, and he was patient with me while I asked a lot of questions. The other staff at Karl Chevrolet were also outstanding. This was the best experience I've had getting a new vehicle!

Amanda

May 29, 2014

I am always satisfied with your work. I bought the vehicle from Shottenkirk along with another vehicle. Our other vehicle a Silverado had some problems. We had to continuously take it back to Shottenkirk but, they never fully fixed it. I contacted you guys and took the Silverado there 1 time and you guys fixed that part and had done some additional recall work. That is why I will always take my vehicle to you guys to have it worked on and in the future will purchase vehicles from you

Larry

May 27, 2014

My suggestion would be to maybe open up one or two more bays for oil changes... There was a problem with one of the cars in front of us. The threads on the oil pan was stripped which let to an extra half hour in our wait...

Aaron

May 25, 2014

Todd McKinney did an excellent job and made us a very fair deal. We appreciate all the time he took with us along with Brandon and Jim in the finance department.

James

May 24, 2014

appointment for 1:oop.m. arrived at 12;30 took us right in finished sooner than expected. completly satisfied.very courtious people. it was a great experience since we live out of town . thank you vrey much

Terry

May 24, 2014

The staff at Karl Chevrolet has always been very customer oriented and professional. Our latest purchase experience exemplified these traits. Thanks go to Larry Jensen and your staff.

Delmar

May 23, 2014

Was able to get my vehicle in at my convenience and was given a rental unit while it was in the shop.

Kenneth

May 23, 2014

We have not received our Traverse yet due to the recall on the seat belts. We are glad you are thinking of safety with our new vehicle.

Michael

May 23, 2014

This visit I would truly say the Express Lube stood up to it's name. I was in and out in less than a half an hour. No wait at all.

Christy

May 22, 2014

The personnel were very helpful and went out of their way to help and make me want to come back.

Dean

May 18, 2014

Tom Hilderbrand made us feel relaxed and welcome at your dealership, he treated us with kindness and respect. It was actually the most pleasant car buying experience my wife I have ever had. It was the first time I have bought a vehicle and felt NO buyers remorse. Keep up the good work and know that you have a customer for life!

Scott

May 17, 2014

I got an oil change and there was oil residue on our stearing wheel and door (inside and out)-- I had to drive all the way back so they could clean it with something special..

Joseph

May 17, 2014

Ryan Downing make a buying a vehicle easy and pleasurable. I appreciate the ability to drive a vehicle without a salesman breathing down my neck!

Richard

May 16, 2014

The problems were quickly identified and corrected in a timely manner. I was contacted as soon as the repairs were completed. All repair work is professionally performed.

Christopher

May 15, 2014

Everyone we worked with starting the beginning of the process to the end was absolutely wonderful. You have Definetly have received us as customers for life. I wish all businesses we come in contact cared about the customers as much as you guys do... Keep up the Great Work!!!!!

Beverly

May 15, 2014

Excellent service from the time I pulled in until I pulled out an hour later. I was told exactly how long the tire balance and rotation would take and they finished early. The team members working on my car were fast, efficient, and very polite to me.

Evelyn

May 14, 2014

I worked with Will at the Ankeny Used Cars division. He did a great job working with me over a 6 hour period (I was a bit picky and indecisive) and found me exactly what I was looking for!!! Great job! His manager, Jason, was right on top of everything and even offered me lunch since I was there for such a long period of time. Awesome job, guys!!!

Bridget

May 14, 2014

Joe Smeltzer is our salesman and we've been back three times now. He is wonderful to work with and does everything in his power to make it work for us. He's wonderful, and we'd recommend him to anyone!

Lisa

May 14, 2014

Over the course of three weeks, Ted, Jake, and Brian Jeffries went above and beyond the call of duty to make me as happy as I possibly could be! I will never buy another car anywhere else ever again. I love my new car!!! Thank you!

Charles

May 13, 2014

I visited on a Sunday. There was a friendly group of mechanics in the shop. They did an outstanding job on the service to my truck

Raymond

May 13, 2014

As always service was done in a fair amount of time. Tbe waiting area was comfortable. They explained the service provides clearly

Connie (new truck buyer)

May 13, 2014

We were amazed at how professional and friendly everyone was during the negotiations on our new truck. We were prepared to have to walk away for a bit, but Aaron was more than willing to work with us and get us to where we needed to be to purchase the truck.

Debra

May 12, 2014

I'm sometimes anxious going into a dealership because I don't like to be sold...I don't want a pushy salesperson telling me what I want. At Karl it was just the opposite, I was asked what I was looking for and Mike took the time to help me narrow down what I wanted vs. what I didn't.

Mary

May 11, 2014

As I told the fellows that assisted me, I will say this was the easiest car purchase that I have ever been involved with. The process was great and those who assisted me were very helpful and most importantly, did not pressure me.

James

May 10, 2014

Employee picked us up as we were walking and provided a ride on a golf cart from the Quick Lube area to the show room. Greatly appreciated. As we are in our eighties, walking is more difficult now.

Terry

May 9, 2014

customers time was respected and dealership was ran with organization and employees who new there job. Will recommend to other people for a smooth trouble free buying expereince

Matthew

May 9, 2014

Once I started dealing with the correct (fleet) salesman, everything was perfect. He gave me all the attention and time I wanted. He actually knew the answers to my questions. Nothing was rushed or pushed. I can't speak for all the salesmen, but Matt Reaman was definitely top notch.

Carolynn

May 8, 2014

Purchasing a car is always somewhat stressful, but the staff at Karl Chevrolet made me feel comfortable. I truly enjoyed working with the dedicated, well trained and excellent staff. Also, special thanks to Mr.Karl Moyer who gave me that final bid that made me decide to purchase the car. A customer wants to think that they are getting the "best deal" a dealer can give and this is how Karl Chevy. made me feel. A "special thank you" to Nick Hoppenworth, Evan Williams, and Paul Schnept for their help. It is because of them that I now have a Crystal Red 2014 Impala sitting in my garage. I'M VERY PROUD OF MY CAR, WHAT MORE IS THERE TO SAY!

Troy

May 8, 2014

Yet again, this experience with Karls was a good one. No pressure from anyone, plenty of inventory and williness to listen to what I wanted and needed in my next vehicle.

Larry

May 7, 2014

Everyone there has been very polite and helpful. Nick Hoppenworth was my sales person. Again, very polite and helpful in making my purchase. All my appts: were kept and all were on time. Thanks again to everyone at Karl Chevrolet.Larry Ryan

Tawny

May 7, 2014

Sorry, I just now saw this email. I have bought my last three cars from Todd M, so that has to show you I trust your dealership. I've never had any problems. I'll probably be back for my next car also. Although, I kept my first Impala when I bought my 2014, and I'm running out of room!

Bradley

May 7, 2014

Very good, very fast and very easy to work with, Our corvette is our baby and Karl's treats it like we do.

Jake

May 6, 2014

Couldn't be more pleased with the final choice in the car I purchased. Everyone is very relaxed yet professional. Ideal atmosphere to purchase a vehicle from

Aaron

May 6, 2014

I had a excellent experience when purchasing my car. I traded in my truck and the entire process couldn't have gone any smoother both Ryan Downing and Bruce Zimmerman were more then helpful with everything from the time I pulled in through the overview of my new car. Thanks to both you guys for the outstanding service.Thanks,Aaron Heuss

Keith

May 5, 2014

We always have a good experience! Question: We have tires for life and just had our tires rotated. We live in Newton. Is there any possibility of having the wheels torqued at Tires Plus here in Newton? I am not crazy about driving 70 miles round trip to have them torqued, but I will...Thanks,Keith

Randal

May 5, 2014

Other than having to top of my oil myself after my oil change do to a low oil indicator I was impressed. I wanted an oil you don't normally carry and they sent someone to get what I wanted. Additionally they were prompt and curteous. I believe they were simply under the mistaken impression that the LS1 in my Corvette had a smaller oil pan than the LS1 in other applications.

Paul

May 5, 2014

The whole sales staff did everything possible to make my buying experience a good one. Todd Landis is a great asset for your dealership. It is my hope you keep him on for many years to come as I will buy another vehicle from him in a minute.

protints

May 4, 2014

Best buying experience, best body shop, best after market. I have had experience in all areas of Karl's Chevrolet. From repairs on my vehicles from accidents to my latest purchase of a 2015 Chevy 2500. #1 dealership in the nation!

Reginald

May 4, 2014

I always enjoy dealing with Ryan Downing. He always takes the time to find the car we are looking for.

Karl

May 3, 2014

Maintenance is quick and easy. I had an oil change and a rotate/balance in under forty minutes. Freindly staff and car wash after the work is done. Very nice Karl.

Dianne

May 3, 2014

I arrived for my initial test drive around 4:30 pm. Because Karl's is such a popular dealership we had to wait for Jeremy or Gene to be free. Gene gave us the keys & told us to take it for a test drive. Which we did until the low fuel indicator came on, so we headed back to the dealership. By the time I left around 9:00 pm I had started the process of purchasing the traverse. It was an EXTREMELY difficult decision to trade my Trailblazer & if I'm 1/2 as happy in the traverse as I was in the Blazer, I'll be a satisfied customer. Jeremy Gene Kim Tiffany & Wes were all very nice, patient & remain helpful people. They are all assets to Karl & Chevrolet's business.

Scott

May 3, 2014

I went in to just get some air and nitrogen in one tire and they found a screw in the tread of the tire. They took care of the issue right then and I didn't need an appointment or anything.

William

May 2, 2014

I thought they were very efficient about quoting a price. They gave me a fair value for my pickup. And gave me a demo ride in the pickup I wanted. Had the pickup well prepared with all the options I wanted. And I was surprised to see a tank full of gas!

Blake

May 2, 2014

The sales staff answered our questions and were more than polite and accommodating. The detail on my truck still left sticker residue on my windows and a number 69 on my back window was not cleaned off. I didn't notice this until the morning due to taking delivery at 8pm. Otherwise my experience will bring my and my family back to purchase our future vehicles.

Joesph

May 2, 2014

When they did not have the right size windshield wiper handy, they got one from Karl's parts store at no extra cost. I appreciated that.

Crystal

May 2, 2014

I bought a new car from Nick Hoppenworth and he was awesome at answering all my questions and finding me the car that I wanted!

Gary

May 1, 2014

Pleasant not pushy. Basically made the deal on the phone so it worked out good since we live further away & both work full time. Everyone was very nice. Environment is great!

Anna

May 1, 2014

They were very professional and honest. I had a great experience at the dealership and would consider this location for a future purchse, if i need one.

JohnstonIA

Apr 30, 2014

The sales staff, financial staff, and overall experience was great. Kate and Tiffany did a wonderful job explaining everything to me in terms I would understand, as it was my first time leasing a vehicle. They found me the right car, gave me a good deal on my trade, and helped move the process along very smoothly.

Cole

Apr 30, 2014

The staff was very friendly and informative from the moment we were greeted to the time we left in our new vehicle. I look forward to doing more business with Karl Chevrolet.

Rodney

Apr 30, 2014

Outstanding customer service! I appreciate the efforts of my salesman (Matt Moro) in finding me the perfect truck. Jack also did an excellent job showing us around the dealership and introducing us to our new Silverado. Service after the sale is the reason I continue to choose this dealership. Thank You!

John

Apr 29, 2014

My experience was great, as all of my buying experiences have been at Karl's. That is why I keep coming back to Karl's. Great customer service and great products, keep up the awesome work!

Michael

Apr 29, 2014

Larry Jensen is great. I just bought the 6th new truck from him last week. He makes the process easy, predictable and gives timely updates.

Leonard

Apr 29, 2014

Oil Change was very quick and staff very friendly but I always get the Premium Oil Change but didn't get a Premium carwash. Not sure if you've changed you policy or not and didn't ask the service tech that checked me out because I didn't realize it until I was at the carwash door.

Brooke

Apr 28, 2014

Always a great experience. The staff is helpful and knowledgeable, friendly and accommodating. Can't say it enough - I'll never go anywhere else!

Lori

Apr 27, 2014

The whole team was professional and I learned a lot in the process, came to an informed decision and what I believe was a good trade value and price for my new vehicle. I will definitely purchase my next vehicle at Karl Chevrolet and will refer my friends as well. Thank you!

Dennis

Apr 26, 2014

When my wife and I brought our 2013 Equinox for its 12,000 mile tire and rotation, we were directed to park outside a specific bay to wait for the vehicle's service in the bay to be completed. As it turned out, the vehicle in the bay had tire balancing problems. We were then directed to an open bay where our Equinox was immediately serviced. When we were leaving, the technician that was working on the vehicle with the balancing problems came over and apologized for the inconvenience and wait. I want to acknowledge good customer service on two points: 1) being proactive in noticing a problem before the customer did and resolving the problem to the customer's satisfaction; and 2) having a technician taking ownership of the problem and personally apologizing for the problem. Excellent customer service!!! Keep up the good work so that Karl Chevrolet continues to be the number 1 in service in the nation!!!!

Lloyd

Apr 26, 2014

I liked being taken by a courtesy van to a shopping area so I could get some errands done while the car was being worked on.

Craig

Apr 26, 2014

very friendly job done in amount of time they said it would take. enjoyed your shuttle service to and from your dealership while my car was being worked on

Katie

Apr 26, 2014

I have been having some huge problems with a previous car since January of this year. Dale in service has been my angel through all of this. With the recent problem that I had he suggested to the the dealership that they get me put into a new vehicle. To purchase a new vehicle I worked with Gene. He was great. I told him how much I felt like I could afford a month for the vehicle I wanted and he made it happen. Karl Chevrolet also completely paid off my other loan which was a stipulation to being able to purchase a new vehicle. When I picked up my new vehicle Craig was awesome in showing me all the ins and outs! Thank you to everyone who helped me through this!

Shawna

Apr 26, 2014

Best experience buying a car so far, Nate was very informative, helpful and friendly. I will definitely be back next time I am ready to buy a car.

Lisa

Apr 26, 2014

The wait was a little longer than I had imagined it would be, for "Express" service. Still, the level of service was excellent. Worth the wait? Sure. Should the wait-time be improved? - Yes.

Anthony

Apr 26, 2014

The tech was a people person. Not just a mechanic. He explained the process and made it a smooth experience. I arrived from the night shift to get a tire rotation and oil channge. He new I was tired so he did a great job getting me out fast.

Katherine

Apr 26, 2014

I was looking for a second car for my wifeand wanted to spend about 10,000 dollars. After looking at other cars at other dealers I was looking at about 95,000 miles and issues the dealers did not want to fix. My son Adam suggested I go see Bruce at Karl. I had purchased a car from Bruce a couple of months ago. But he said finding a good car at that price would be a challenge. After visiting with him about the issues of buying a high mileage used car we started looking at your lot. Bruce was able to find a nice used, certified Cruze. It was more money than we wanted to spend, but the benefits of spending a little more and getting the certified with warranties made a lot of sense. Bruce listened to what we wanted and was very helpful in finding a good used car. Bruce is very personable and listens to his customers. I would highly recommend him to anyone I know who would be looking for a car.

Jan

Apr 25, 2014

It seemed to take a long time to get a call to tell me what was going on with our car and how much it would cost. The people who work there are so polite and I do appreciate the excellent customer service.

William

Apr 24, 2014

Karl Chevrolet has taken care of my cars and trucks for years. And I will continue to have my service done there because theyare very professional and do what they say. They are GREAT!!!

Alan

Apr 24, 2014

I am not one who trades cars every two or three years so buying a new car is a really big deal for me. As a result of this I do not spend a lot of time in dealerships and I admit I stopped at 4 other dealerships prior to stopping at Karls. From my first contact with David through the close of the deal everyone I met there was helpful and courteous. There was no "high pressure" sales pitch. I was inpressed! I have praised your service to many of my friends already and will continue to recommend your dealership to friends and family.

Shirley

Apr 24, 2014

Your staff was pleasant, informed and very helpful. As a woman, I was treated with respect and not talked down to. Great Job guys, that's why I bought from you. You have always taken care of me and my car and I appreciate you.Carl you should be very proud!

Kendal

Apr 24, 2014

What a nice dealership and great people to buy a car from. Have to thank Todd Landis. He is a great sales people to get to know. he is the best to talk to thanks again for a get car

Paul

Apr 23, 2014

I thought that the simple oil and filter change was a bit over priced but every one was very polite and very customer service oriented.

Bradley

Apr 22, 2014

Your salesmen were so very helpful in explaining everything about our vehicle, before and after we purchased it, which is a big seller to m. Through out our day at karl, everything was so organized throughout the buying process. The warranty's on the vehicle are excellent and it was nice to know that we would not be forgotten when we have service on the vehicle and any warranty work. Thank you

Christine

Apr 22, 2014

always friendly and lets you know if something else needs to be done and price before they do it. I have bought many cars from Karl and will continue to do so.

Manda

Apr 21, 2014

The people where so nice! I was treated like I mattered. They listened to what I wanted & worked hard to get the deal done. I didn't like that Mike McNeley is a Packers fan though!!! Go Bears!! Over all had the best experience! Thank you!!

Patricia

Apr 20, 2014

The work on my car was done very well. I had work done at the body shop (new front bumper) and they did and excellent job. I really appreciated the extra cleaning and detail work that was done on my car - my vehicle was shining inside and out when I picked it up from the body shop - just as clean as when it was brand new two years ago. A big thanks to Jason Henry at the Quick-Lube/Tire building for helping me to get my vibration/tire problem fixed. The only problem I had was a discrepancy in the mileage numbers that were written on my paperwork and with a call back to Jason he fixed the problem and mailed out a new ticket and window stickers to me. A big thanks to him for helping me to get all the correct mileage numbers taken care of so I could get the correct stickers put in my windshield.

Ronnie

Apr 19, 2014

Visiting the body shop, I was sad to hear that Michael had left but I enjoyed my visit, the receptionist was very nice and polite, and the young man who waited on me was very helpful and courteous.

Ronald

Apr 18, 2014

Although the repairs took longer than expected. The personnel were attentive and offered to get me coffee or water. Was offered a loner car to get something to eat. Did not go out to eat. All of my visits in the past, I have been treated with the utmost respect. All personnel made me feel welcome. Very much appreciated. Thank You.

Michael

Apr 17, 2014

They completed the repairs on my 2011 Malibu faster than they said that they would be completed which got me out the door before I had to leave to make my next appointment.

Judith

Apr 16, 2014

We have had the pleasure of working with Ken Lindley for several years. We have always been treated with respect and kindness. We feel he has always treated us fairly and gotten us with we enjoy. We will return in the future. Our family depends on him to give us what we need. Also we would like to thank Karl Chevrolet for helping sponsor IATVHSS. Our grandson is one the A riders.

Larry

Apr 16, 2014

Curtis Noteboom was an excellent salesman. He seemed to go out of his way to get me the car that I wanted. Also, he followed up to see if I was happy with everything.

Richard

Apr 16, 2014

The facility and staffing are designed to shorten the time required to service my vehicles. The work is always professionally performed and complete in every detail. I would never use any other dealership for service.

Paula

Apr 16, 2014

Ryan was very helpful and have enjoyed working with him in the past. This is the fourth vehicle we have purchased through him. He is efficient and makes us feel very comfortable. We feel that he will be honest and do his best to satisfy our desires.

Christine

Apr 15, 2014

They took our car for an oil change and tire rotation and dropped us off at a restaurant why they did the work and then picked my husband back up afterwards so he could come get us after we ate. We did not have to walk in the rain, etc. Very great day and got to relax while work was done!

Stephanie

Apr 15, 2014

My appointment wasn't on their log sheet, but they squeezed me in after we went back through the emails & got me back on the road in no time w/ new tires ; )

Lawrence

Apr 15, 2014

Was a little confusing among the workers in the lub shop but finally was taken care of. Need someone with a little experience to guide the younger employees.

John

Apr 14, 2014

I went to your service express to have my oil and filter changed. I was done in 20 minutes and the personal there was very kind and professional.

Wayne

Apr 14, 2014

All of your staff remains cheerful with same outstanding service. Just arrived from Orlando, Fla. when we stopped in for service and say hello to Tom H. in sales. You guys are the best.Wayne Videgar

Kathleen

Apr 14, 2014

always helpful, honest and great customer service. Most of all, excellent Service Tech's working on our vehicles gives me confidence that our vehicles are fixed correctly.

Lisa

Apr 14, 2014

Tom Hildebrand treated us like royalty. so did Paul Schnepf, and Dan who went over my new truck with me. We bought 2 new silverados in 10 days. a 2500 HD and a 1500. We love them and will never buy other than chevy again. we tried Dodge and there is NO customer service after the sale. We have always owned chevys and should have known better not to try other brands.

Lynette

Apr 13, 2014

Taylor, in the service dept, was very helpful in answering my questions and keeping me updated on the progress. I felt well taken care of in the midst of an obviously busy department.

John

Apr 12, 2014

Very accommodating to our schedule. Everyone worked hard to get us in and out and still gave us a great deal and grest service.

Chad

Apr 11, 2014

It was one of the best car buying experiences that I have had. Larry Jensen is by far the best Sales People you have in my opinion.

Robert

Apr 11, 2014

I just went in for a Tire repair and found that that was a possible recall so your service tech had your technician look at that recall on my Truck just in case. Also it was time to get my tires rotated and change my oil. This was all completed.

Derek

Apr 11, 2014

Marty was great! He worked hard to put together a deal that worked for me on the truck I wanted. The whole team at Karl is very professional and works well together throughout the process.

Roger

Apr 10, 2014

Every single person that we have dealt with , in different departments, has been exceptional in their commitment to seeing that we were treated well! This kind of service and attitude is very rare, nowadays. And indicates that much effort has obviously been spent to ensure that the customer is served well !.. Could not be more pleased!

Marni

Apr 10, 2014

Shane Buck helped us find the right vehicle that met our needs and Dan Alexander was very knowledgeable when it came to showing us how to take full advantage of all the vehicles features.

Stephanie

Apr 10, 2014

Recommendations were listed but never discussed with me. Paper I was given said customer advised to re torque tires after certain mileage but no one said anything to me about that. Also paper said I had an oil leak but no one said anything to me. If a customer doesn't check through paperwork given it could easily be missed.

Lisa

Apr 10, 2014

Tom Hildebrand and Paul Schnepf and Brandon who showed us our vehichle when we picked it up make us feel like royalty. There is no comparison between southtown dodge and Karl Chevrolet! we felt valued and are sorry we did not come back to Karls for our previous vehicle purchase. we will be back from now on.

Jerry

Apr 9, 2014

I arrived early, they put 3 service techs on my truck and it was finished in no time at all.

Buzz

Apr 9, 2014

I picked out the vehicle online. After that we found the entire purchase experience to be excellent. From our salesman, to the finance department, to the gentleman that spent 45 minutes showing my fiance every detail of the new car, we were very impressed and we will definitely be returning to Karl in the future.

Lori

Apr 8, 2014

Dave from service was very friendly and took the time to explain why I had this issue with my new car

Charles

Apr 7, 2014

It has always been friendly ;and very professional. I did have trouble with a survey when I bought my Traverse but I'm not sure if that was from Karl or Chevrolet so it never was submitted. Karl is good and has been recomended.

Ronald

Apr 7, 2014

When I go for service there are no surprises. I know what to expect when I go and that's why I always go back. This is the first vehicle I have owned that ALL of the service has been done by the dealer. I could'nt be happier.

Richard

Apr 7, 2014

The salesman that I have always worked with at Karl's is one reason I keep coming back! Todd Landis has always been fair and honest! A rare find these days. My wife and I, drove several different trucks, wanting to find just the right one and were never rushed or pressured in the process! I have purchased several cars and trucks from Karl's!! As long as I get a fair deal there I will be back!!

Darrell

Apr 6, 2014

Everyone was friendly and we were treated with respect. Had a salesman that was knowledgeable and listened to what we wanted and needed.. The person who reviewed our car with us took the time to answer all our questions and was patient with us.

Ally

Apr 6, 2014

I received a new set of tires with free tires for life! I also utilized the shuttle so I didn't have to wait there for 2 hours.

Mary

Apr 5, 2014

Everyone who helped me with the purchase of my new Equinox, Curtis Notebook, my salesman, Billie Latcham, the Finance Manager, and Brandon Williams, the Delivery Coordinator, were excellent. My experience at Karl Chevrolet was great and everyone made me welcome and comfortable.

Kyle

Apr 5, 2014

Comparing the process of just test driving cars and asking what other dealers would offer for my trade, Karls was the only one that actually gave me numbers on paper and that went along ways in why I decided to go with Karls. Other dealerships were not willing to give me a firm offer on my car right then and there. THey are very personable and are willing to go the extra mile for your business

Donna

Apr 4, 2014

Kim Thompson and Tom Hilderbrand make the car buying experience a pleasure. Tom's nephew made sure I was comfortable with everything before driving away. Couldn't be happier with my car!

Anne

Apr 4, 2014

Your customer service was great; I particularly appreciated that you went out of your way to go get the specific car that I wanted from another dealership.

Richard

Apr 4, 2014

The only issue I had was calling me over and over before I had a chance to return the call.

Ronald

Apr 4, 2014

Service manager was extremely helpful. Garage employee's were helpful. After a tire was found to have a nail in it during the maintenance tire rotation, an incorrect tire weight was installed and later fell off less than 1/2 mile from the shop making a clunking noise. I returned to to the shop and it was fixed immediately with the correct tire weights. My question is, why would a brand new tire need 4 oz's of weight installed. Are these tires seconds? I do say again, that ALL employees I encountered during this were very helpful and friendly to me while both rotating the tires, finding the nail in the tire while doing the routine task of rotating (which told me, your shop people do care to do their best job and being attentive) and getting me back on the road after fixing the tire weight problem.

Jeanne

Apr 4, 2014

Larry Jensen is the best....he is always willing to help and he is the reason we buy cars from Karl.

David

Apr 4, 2014

I was very happy with all the help and care I recieved, The sales staff at Karl Chevrolet were all polite and knowledgeable.

Aaron

Apr 3, 2014

Karl Chevrolet has always treated me well, be it servicing one of my 4 GM products (Corvette, Malibu, blazer, volt), to sales when dealing with Shane Buck. I drive from Ames, Ia for a reason, and that is the quality of PEOPLE AND SERVICE at Karl Chevrolet. I drive the extra distance, because its worth it, simply.

Dale

Apr 3, 2014

You guys rock!!!!!! Best service hands down I have been so pleased with the entire experience purchase to service. I've been telling everyone I meet goto Karl's for your best car experience on the planet. Way to go guys!!!!

John

Apr 3, 2014

Karl Chevrolet delivers outstanding service, satisfaction, and value to its customers. I would definitely recommend the dealership to anyone. General Manager Bret Moyer runs a great organization along with Sales Professional Steve Simmons, Team Leader Ryan Gerke, Delivery Manager Craig Gramenz, Finance Director Tom Beschen, and all the rest of the employees. Keep up the great work!

Sandra

Apr 3, 2014

My salesman, Todd Landis, totally awesome. He worked very hard to make sure I was totally satisfied and made sure I had the exact car I wanted. Totally successful!

Jeffrey

Apr 3, 2014

experience best noted by ease, pulled up; took care of my vehicle and off I wentextra charge for premium oil, how is premium oil better than others?

Sherrie

Apr 3, 2014

Dan is is so very helpful and wanted to make sure I got the right vehicle for my needs. Everyone was so very helpful and made it a great experience. I love my new car.

Amanda

Apr 2, 2014

Karl Chevrolet made purchasing a car very easy. My salesman, Ryan, was very helpful and answered every question that I had. My only complaint is that the vehicle inspection of the car I purchased was done in January and not again prior to my purchase in march. Unfortunately, the headlights did not work properly, but Ryan was quick to get the car into the shop and had me on my way in no time.

Ronald

Apr 2, 2014

The wait time has drastically improved. last 3 trips were 45 min for just an oil change. this trip was 30 min and included rotating tires as well as an oil change.

Dennis

Apr 2, 2014

Worked through what did and did not need to be done and got everything I wanted done quickly and well.

Jock

Apr 2, 2014

The service was done well, but the workers were very slow. It shouldn't take 45 minutes to have an oil change. I would like to see the service done in about 15 minutes.

Scott R.

Mar 31, 2014

I recently purchased a new truck and my salesman Mike McNeley was helpful and courteous, it was a pleasant experience .

Jeffrey

Mar 30, 2014

Dropped in unannounced. You got me in within minutes. Silverado was done within 30 minutes. Excellent job and everyone was super nice.

John

Mar 29, 2014

You guys bent over backwards to get me into a vehicle. I sincerely appreciate the efforts of Marty and the finance staff. Thank you all.

D&MJ

Mar 29, 2014

No pressure-very low key but treated like a valued long time customer-Larry is a fine salesman! Evan was very informed and helping get us acquainted with our new Equinox! Thank You Dan & MJ

Shirley

Mar 29, 2014

Love how no appointment is required for service and wide selection of time and dates available for service. Also, could not ask for more friendly and knowledgeable people. Everyone working there are great!

Rodney

Mar 28, 2014

Everything was smooth from start to finish. I called Tim, told him what I was looking for. Tim gave me a couple recommendations. I looked at your inventory online and picked the truck I wanted due to features and color. Then I sent Tim the stock number. Tim sent back pricing. When I told him to get it ready, Tim called me to discuss options, asked if I had GM credit card so he could get my points from that and in general just took care of it. When I got there to pick the truck up, Billie was extremely proficient and professional in handling the financing. Then Wes did an outstanding job of showing me the features of my new truck and how to work them. Thank you!!!

Larry

Mar 28, 2014

Your staff represented your dealership in a very attentive and professional manner. My wife and I both felt this was the best purchase experience we have had, and appreciate your efforts to make sure we were satisfied with our new truck

Brian

Mar 28, 2014

I really enjoy the service. You guys do an outstanding job I can't wait until next year when I buy very first brand new SUV from Karl's

Jerry

Mar 28, 2014

Personnel made sure all questions were answered and the whole process was very quick. In and out well before I expected.

Toby

Mar 27, 2014

We have always had great service and attention to detail,over the 8 or 10 vehicles we purchased there. lol I have lost count of the number! Our salesman Joe Smeltzer also has done a great job in getting us whichever vehicle that we want.

Steven

Mar 27, 2014

They explained the issue, kept me informed , and did the work in a short amount of time. Very professional

Alfred

Mar 27, 2014

It was a good experience other than this is Lora Anderson and I was the one that came in to purchase this car and everything is addressed to my husband, Alfred Anderson. I hope that my name is on the account as well because it is my car and this was my decision to come to Karl Cheverolet.

Devin

Mar 26, 2014

The buying process was very accurate and the staff is exceptionally courteous. I recently stopped in for a thirty day courtesy check on my new Impala. The service staff within the quick lube center was thorough in their inspection and friendly as well.

Sumer

Mar 26, 2014

Very nice to work with! My salesman Marty was helpful and offered alternative choices on car choice. My financial loan girl Tiffany was very polite and explained things in a nice manner!! WOULD RETURN TO KARL CHEVROLET ANY DAY!!

Theodore

Mar 26, 2014

Everything about my experience was fantastic. The staff was very helpful! I was in and out it was a very enjoyable experience.

Terry

Mar 25, 2014

This is the third car we have purchased from Karl Chev this year. The sales consultant was wonderful and worked with us to our complete satisfaction. We will shop at Karl Chev in the future.

Larry

Mar 24, 2014

Service department very caring and concerned of any issues. Great service department and sales department. Steve Simmions in sales has been very helpfull with any issues and concerns I may have.

Beverly

Mar 24, 2014

When I checked in for an oil change, I was told the wait until completed would be one hour and it was. The mechanics are working the entire time, not standing around chatting. Excellent customer service.

Linda

Mar 24, 2014

I pulled in the garage and people were right there to help me!Just awesome! Very nice and right on it! Thank you so much!

Joyce

Mar 23, 2014

It went well as always, sorry we couldn't deal with Matt as we have in the past because he was on vacation, but Nick did a fine job assisting us. Very pleased. Thanks Nick and I hope we didn't make Matt angry,good luck on your upcoming racing season

Richard

Mar 22, 2014

I had an emergency breakdown, and you immediately fit me into your schedule. The free rental car was a tremendous help. My problem was resolved quickly, and I greatly appreciated the extra effort that Doug put into assisting me.

Susan

Mar 22, 2014

Stopped in for oil change/rotate tires. I was told it would be close to an hour wait. No problem, comfortable to wait. Pleasantly pleased that everyone works efficiently and as a team as I was in the service bay in about 32 minutes! Once in, all the guys work together as a team, answer questions, take care of your car and I was in and out in about 40 minutes. Great car wash too!

Heather

Mar 22, 2014

I had the best experience here at karls. Everyone was super nice. And they worked so hard to get me in my new car. Never had someone work so hard.

Jeri

Mar 22, 2014

I had a buzzing sound that was difficult to identify. It took 3 tries, but Mike & Dave were understanding and helpful through the entire process. I was given a rental car each time so I could get my daily things taken care of while they took care of my vehicle. Great service reflecting very favorable on Karl's! A huge THANKS to all that helped solve the problem!!

Debra

Mar 20, 2014

I am always happy with the customer service I receive at Karl's, which is why I don't go anywhere else. Thank You

Jim

Mar 20, 2014

Available, personable, and willingness to help are the prevailing attitudes I experienced from the receptionist to the sales staff to the finance staff and to the vehicle delivery staff. Best car buying experience I have ever had!

Brooke

Mar 20, 2014

The service center made an error and didn't hook up my outside door handle. This would've been my third recent trip to the dealership; instead they had a representative pick up my car from work in West Des Moines, and had the work completed and car brought back before I was off. I greatly appreciate that!

Daniel

Mar 20, 2014

Sales were willing to take the time and show me several different types of vehicles until we found the perfect match. Thanks Jake!

Neila

Mar 20, 2014

My only issue is that I took longer than I was told it would and I wasn't updated on what was happening but the service was good.

Tracy

Mar 20, 2014

Everyone was very knowledgable and helpful!!! They found exactly what I wanted and took care of everything! My new Traverse was ready when I got there!

Glen

Mar 19, 2014

great great great...your salesman was the best bent over backwards to be of help always there when i had questions.finance guy was right there also and the person delivering the car was really nice and loves chevrolets a bunch

Richard

Mar 19, 2014

Everything went fine. Great service and the young ladies that provided us with the bill and keys were wonderful. Great personalities and service.

Scott

Mar 19, 2014

As usual everyone was very courteous. And I was treated with respect. I had a bad experience over 40 years ago when I was 19 and bought a brand new mustang from Dewey. Took it in for a recall and was treated rudley. My parents never bought a new car from them again, nor have I.It means a lot to me. Thank you. Paula Cruea

Shelby

Mar 18, 2014

I was greeted at the door with a smile and was welcomed in. We sat down and talked for a couple mins about what I was looking for in a new car. After I got done telling Bruce, he told me he had the perfect car for me. I looked at it and then test drove it and was shown all the features. Bruce did not go over my price range and really did have the perfect car for me. I was extremely pleased with the whole experience. I was able to leave with my new car a few hours after walking in.

Josetta

Mar 18, 2014

every time i visit karl chevy the people are very nice and helpful Iwill continue to give my business to karl chevy as long as they have nice people like they do and does a good job

Todd

Mar 17, 2014

Even though they were busy they took their time to fully explain what they did during the service of my vehicle and any recommendations.

Brenda

Mar 17, 2014

I have taken my vehicles there many times for service. The employees are always very courteous and provide excellent service.

Jorge

Mar 17, 2014

I Had a great experience purchasing my first Truck with an actual dealer (karl) and all thanks to Ted and Kellen. thanks

Gale

Mar 16, 2014

We love buying a vehicle from salesman Gene Klein. He is always very competent, helpful, friendly, and gives us the best possible deal. We appreciate being able to drive our new car home the same day we stopped at the dealership!

Daniel

Mar 14, 2014

This was our first time taking our car to be serviced. After we parked we went into the building to check in. Someone came out to our car to fill out paper work. He said to park in front of a stall where no other cars were waiting. He said it would be about 20 minutes until they got to our car, then about 45 minutes for the service. After walking around & looking at cars for a 1/2 hour we went back to our car which was still parked in the same place. We proceded to sit in the car for another 1/2 hour before the man who checked us in noticed that we had just sat there while many other cars were going into the other bays & getting serviced! After getting us into another bay we got our service quickly. We will be back and understand that somewhere a mistake was made.

Dianne

Mar 14, 2014

My sales person, Jason, went above and beyond in helping me get the car I wanted at a great price. He even assisted by meeting me halfway to deliver the car to me as I live in Kansas City. Very satisfied with the service I received.

Lisa

Mar 14, 2014

this is the 3rd car that we have purchased from karls the selection is excellent , love the the way that they treat us thank you

Janice

Mar 13, 2014

everyone is so friendly and so efficient. Its a pleasure to come. I drive from Marshalltown which is 45 minutes away and I am not sorry that I do. I love it.

Sandra

Mar 12, 2014

I was treated very well, and they made every effort to get me the car I wanted for the price I could afford.

Nancy

Mar 12, 2014

We arrived early for our appointment but were greeted immediately and the work was completed quickly. Great service. We had received a recall letter in October, 2013 (the recall stated the parts were unavailable at that time to fix the problem) and then did not hear anything else but we called last week and received an appointment this week. We did wonder why we did not receive another notice but all is fixed now.

Sheila

Mar 10, 2014

Everyone was extremly helpful! They were professional, explained my options, and fixed my tire versus getting a new one saving me money and time. Would recommend this dealership to anyone. My experiences have always been positive!

Edwin

Mar 10, 2014

We have always gotten great service at Karl Chevrolet and Tim Kapsch has time after time came through with the perfect vehicle for my family since my dad started doing business with him in 1987. Thanks a million Tim and everyone at Karl Chevrolet!!Brose Family

Lashaun

Mar 8, 2014

Finance was very helpful. Not sure the left hand was always talking to the right hand through the process as more than once there was some confusion.

August

Mar 8, 2014

as soon as I arrived I was meet by advisor and my loaner car was ready for me and the advisor kept me informed as to the problem with my truck and kept me informed right till it was fixed.

Mary Jo

Mar 8, 2014

The people in your service department are outstanding. Doug Gustafson should be praised for his efforts. what a fair, honest, and kind man.

Larry

Mar 7, 2014

This is the second vehicle we have purchased from Karl's. Both times we have been very pleased with the staff and the vehicles.

Derek

Mar 7, 2014

Our process moved quickly and smoothly which we really appreciated. Our visit was a pleasant experience and we will definitely return in the future. This was our 6th purchase with Karl and we have never been disappointed.

Daniel

Mar 6, 2014

The people I was in contact with were very professional, knowledgeable , and courteous and took care of all my questions.

David

Mar 6, 2014

Whenever I come to Karl for any reason all the people there are very helpful and friendly. The quick lube service people are great. It's not that way at a number of other dealers in the area.

Eric

Mar 5, 2014

We have purchased 5 or 6 new vehicles from you over the past 8 years and always get awesome customer service. Billie Latcham is great to work with.

Michele

Mar 5, 2014

I called Taylor in service and explained the problem to him. He was fairly certain he new what the problem was by the description and problems it was having. He said he could get it in on Monday, and asked if we needed a vehicle in the mean time. I asked if he could call my husband and explain it to him, he said sure. My husband took it in on Monday, and it was done by early afternoon. Karl Chevrolet arranged a ride home and back to the dealership for my husband. Thank-You Taylor, for always taking care of our vehicles in a timely manner. Thanks again Karl Chevrolet for keeping our vehicles in good working order!Michele BaileyBondurant, IA

David

Mar 5, 2014

car had a loud noise when it was in four wheel drive. my wife was very unhappy, Jason convinced her that it would be fixed,and when we got it back the noise was gone. THANK GOD HAPPY WIFE! thanks to the boys in the shop.

Shelly

Mar 5, 2014

Well this was our 1st ever new car & I can't believe how relaxing the whole experience was.Thanks Karl Chevrolet & special thanks to Kevin Sather !!!!!!!!!!!!!!!!! Jon & Shelly Petersen :D

Scott

Mar 5, 2014

Travis masten was our salesman. He was wonderful and very knowledgeable and professional. We will be coming to karl Chevrolet for our next purchase.

Donald

Mar 4, 2014

Salesman very helpfull. Leasing process went smoothly (our first lease). everything was explained and our questions were answered. The operation of the vehicle was explained and features demonstrated (he even synced our cell phones to vehicle). Overall experience was outstanding.

Kenneth

Mar 4, 2014

The guys you employee in the oil change area where I had my oil changed are all first class, polite and helpful. Not like some of the employees you might find at some other establishment. And I like the fact you let me sit in my car while you change my oil. And the fact you trust me to have enough common sense to drive my own car into the bay. You treat me like I want to be treated.

Mary

Mar 2, 2014

The financial process went so quickly, everything was all prepared for signatures! also, the one (sorry, I forgot his name) that showed me how to use all the new features on my Equinox made sure I was comfortable with and actually knew how to do them. By the way, the REMOTE START has been used yesterday and today. (Temperature COLD and SNOW!) It was easy to set up on my phone and also to use the key fob for the feature.

Linda

Mar 1, 2014

The dealership is always clean, and everyone is very polite. We bought a car and was in and out in no time. Prices were real good, through the sale.

Crystal

Mar 1, 2014

Travis took the time to listen to what I had to say and he was very kind. He recommended a car I hadn't even thought about and I ended up buying it. I will be pointing all my friends and family his way!

David

Feb 28, 2014

Easy, drop off, ride to office. Called with estimate and explaination, called when done. Picked up and things are great.

Marilyn

Feb 28, 2014

Had to have the heater fixed again after many trips. It is still working. Not the fault of the dealership.

Birgit

Feb 28, 2014

very easy to get in and get the problem resolved and the rental car was an extra plus for me.

Vanessa

Feb 28, 2014

Everyone was very kind and helpful. Levi and Kelan were amazing. Best purchase experience in a car dealer I've ever had !! :)

Kristine

Feb 27, 2014

It's always good there, I appreciate the attention to detail...the extra step of showing me the dip stick to see that the oil has been changed, etc.... and the car wash is a nice PERK!

Shawn

Feb 26, 2014

Very informative on the dealership and all its offerings. Jack was awesome to work with, as well as everyone else I dealt with. Best experience in getting a new vehicle I've ever experienced.

Matthew

Feb 26, 2014

We were very pleased with the service. It was nice to be greeted at the front door and all our questions were answered!

Kevin

Feb 26, 2014

Curtis Noteboom did an excellent job. He was very welcoming and had tremendous knowledge on the Traverse and its competitors. We will also impressed with Billie in financial department. Brandon Williams took lots of time showing us our new Traverse. He knew everything about the Traverse! We really appreciated our experience at Karl's! Everyone made our car buying experience a great one.

Terry

Feb 26, 2014

We were extremely pleased with our sales person and every thing he did for us and with us. I have already praised Karl Chevrolet and Joe to several of my friends.

Lynette

Feb 25, 2014

Steve Simmons was great. We let him know over the phone what we were looking for and he had exactly what we were looking for ready for us to test drive first thing the next morning. He was able to answer all of our questions and was wonderful to work with. I will definitely return in the future to purchase again from him and also recommend friends and family to him.

Stanley

Feb 25, 2014

I enjoy my visits to Karl's. I usually go see my salesman ( Steve Simmons ). The technicians/mechanics are always friendly and always finish in a timely fashion.

Zackery

Feb 25, 2014

I had a tire with a nail in it repaired, tires balanced and oil changed. Service was fairly quick and from what I understand...done right.

Robert

Feb 25, 2014

I came in for an oil change and tire rotate. After I left the cab of my pickup had the smell of burnt oil. After stopping I discovered a good amount of oil on my engine and around my exhaust manifold smoking and stinking. It obviously came from the service tech spilling oil when filling engine. I took my truck back and spoke to Jason the Mgr and showed and explained issue. He took some brake clean and sprayed the area. Yes it still smelled in my cab for the rest of the day. This morning it was significantly better. This has happend once a few years ago. Jason took care of the issue however I wish the techs would have stepped up the plate and taken care of the spill themself and save me a return trip. They could have cleaned the oil and just let me know - it happened, we cleaned area, showed me, let me know its gonna smell and informed me if its still an issue in a day or two, bring my truck back. Jason was very professional and so was the receptionist. Yes I'll be back and thanks but please just let me know in the first place.

Kathie

Feb 25, 2014

Our experience at Karl's Chevrolet has been outstanding. Every employee there goes above and beyond the call of duty to make sure we, the customer, are satisfied when we leave.

Richard

Feb 25, 2014

We found the dealership to be nice and clean. We were comfortable there. Everyone we worked with were very helpful and easy to talk to. We are very happy with our first experience with Karl Chevrolet.

Jill

Feb 25, 2014

I always know that the work completed by Karl Chevrolet is of high quality and will get done when promised. I had an appointment made for Tuesday and dropped the vehicle off on Saturday, as it was not safe to drive. If certain parts were in stock, the vehicle would have probably been done before my appointment on Tuesday. I appreciate the polite and friendly technicians that keep me well informed. The service is reliable and dependable.

Matthew

Feb 25, 2014

Quick lube employees were very helpful and understanding of my business service plan. Diesel oil change, balance and rotation for $25.26! You can't beat that price!

Tammy

Feb 25, 2014

When I called, it was about 7pm and it was snowing. My daughter called to tell me about her car issues. I called your service dept. and they arranged for the car to be towed. I was shocked when I found out that it had been picked up that evening, fixed and ready to be picked up by the following afternoon.

Shannon

Feb 24, 2014

I had brought it in for a strut that was bad. When the service guy called mid-morning he said it was ready to go and he could not find any leaks?? I said I had not brought it in for a leak, that it was a strut. He said somebody must of put in the wrong code and they then fixed the strut. No problems otherwise. He was very nice and timely got it done.

Devin

Feb 22, 2014

The teamwork between my salesperson and the finance department was fluid and accurate. The lot was tidy, well kept and EVERYONE was friendly and courteous. My new car advisor was especially on key about all the extras my new Impala has to offer. I have already urged co-workers in need of a trustworthy dealer, to try Karl's and see if it the right fit for them. Hands down, Karl's is the right fit for me.

Allen

Feb 21, 2014

Everyone who we had contact were very professional and courteous, Keith, Evan, Andy. Enjoyed our experience with Keith , (sales) very professional and kind, very knowledgeable and no question was unreasonable that we asked.

Matthew

Feb 21, 2014

Karl has the best selection and makes it easy to decide what you're looking for. Plus their Tires for Life and other great services definitely make this the place to go if you live anywhere close to the Des Moines area.Mike McNeley was great and did everything he could to help. Overall, the experience was fantastic, and when coming in to finally purchase the vehicle, I was in and out w/in 45 minutes.

Coresa

Feb 21, 2014

my radio didn't work when i left my house. i stopped by to have it checked out and it worked when i got there, but your guys decided to change out my radio anyway

Lisa

Feb 21, 2014

My car is fixed so I'm happy. I'd be happier if instead of the car wash coupon they would just washed it instead.

Thomas

Feb 21, 2014

Very professional. They always exceed my expectations. I send everyone I know to Karl Chevrolet. Check my buying habits and see for yourself how much I like Karl Chevrolwt. They have 100% of my parts, service and sales.

James

Feb 21, 2014

Karl Chevrolet provided a great new car buying experience.Kevin Sather busted his but to find the truck with all the options I wanted.

Richard

Feb 21, 2014

Shane did a terrific job of answering questions, showing me thetype of vehicle I was looking for and test drive of the same truck I wanted. He coordinated everything and informed ofever thing that was going on. Financing options were a bighelp also. The operation of the truck's equipment was explained thoroughly and greatly appreciated. My son wasso impressed when he bought his several years ago that herecommended that I come to Karl Chevrolet when I wasready to buy another vehicle. Congratulations on and outstanding performance.

Alex

Feb 20, 2014

The last three times that I have got oil change and tire rotation the price has been different anywhere from 62.00 to 75.00 dollars. If you can't come up with a consistent price I won't be back.

Robert

Feb 20, 2014

All positive except one item, the Tire Pressure Monitor had apparently not been all set up "learned" when I picked up the vehicle. And now, living almost 2 hours away, I'll have to wait until I'm in the area to have it reset. Meanwhile, each time I start up I have to click past the alerts and the warning light is always on.

Richard

Feb 19, 2014

Had leather seats installed. I also have air bags on my truck. The heated seats did not work or my air bags. They put the heated seat wire in with my air bags and when I took the panel cover off they were disconnected. Not happy I had to redo the wiring after I paid over $2000.00 .

Christa

Feb 19, 2014

Dave Barlow is AWESOME! He sticks to what you are looking for, is very knowledgeable, and is a kind guy. This is the second time that we have worked with him on a vehicle purchase and look forward to many future purchases with his help.The only think that I would change is the pick-up timing. We finished the financial paperwork, then had to wait 20-30 minutes for the vehicle walk-through. I would suggest shortening the handoff timing. Thanks for a great vehicle!

Janice

Feb 19, 2014

Had warranty work on windows done. Toke only 1 hr to figure out n only 1 hr to fix not bad at all

John

Feb 19, 2014

I can say from personal experience that Karl Chevrolet is the only service department I'll ever trust any of my vehicles. I made the mistake of buying a pre-owned Equinox from another Chevrolet dealership and it's been nothing but a headache getting the car to an acceptable working point. With your service department, I've never had any trouble with my Cobalt SS or the Equinox and I thank you for that. When I go to buy my wife a new car I will definitely be giving your sales team and hopefully Gene Klein will be able to help me find that perfect Chevrolet. Can't thank you enough, you truly are my dealership for life.

Richard

Feb 18, 2014

Always very professional and the staff are always very helpful. Coming to Karl Chevrolet is always a very enjoyable experience. I am totally sold on Karl Chevrolet! Great Job Again!

Stephanie

Feb 18, 2014

Marty Mohler was very helpful and professional in all of my communication with him. He was willing to go the extra mile to meet my needs as a buyer to which I am very grateful. I will definitely seek Marty out on any further purchases and I will refer my friends and family to Karl Chevrolet because of Marty.

David

Feb 17, 2014

we are extremely happy with our service at Karl's Chev. while you are waiting for your vehicle, they have a wonderful snack area.

Jessica

Feb 17, 2014

I really enjoyed working with Nick H. He was really on top of things and made my trade in quick and easy.

Michael

Feb 17, 2014

Great friendly and knowledgable staff!! I was there to service my new Malibu for the first time, and as i did with my previous new Malibu, I will always take my service to Karl's because I know they will all go the extra mile to make customers happy. Thanks to you all!!!

Catherine

Feb 16, 2014

I am pleased with the WOW service I received from both Mark V.,Bruce and Jim in your used car division. My cousin purchased a vehicle several months ago, and I was with her every step of the way. The service then was amazing, and my service when purchasing was awesome. Mark was out sick, but Bruce stepped right in offering his assistance and expertise to assist in finding the right car while listening and taking in full considerations of my must haves list as well as the price restraints I had presented him. Within a few hours the right car, the right price, and deal was done and I am a very happy and satisfied customer.

Kimberly

Feb 16, 2014

the women who help me when I got there was great. and the man that talked to me at the end was great. the only complaint I have is when I was watching the guys work on my car one guy kept reaching in thru the drivers window instead of opening the door. was so afraid he might scratch my door with his zipper on his coat. other wise way to go!!

Andrea

Feb 14, 2014

It was great to be greeted right away at the door and to be joined again with the same salesman I bought a car from 7 years ago!

William

Feb 14, 2014

Received a recommendation from a good friend about Karl Chevrolet when I was looking for a new car. Spoke with a gentleman named Tim Kapsch and he was the most professional and accommodating car sales representative I have ever encountered. Never in my life have I ever done business with a car dealership that was so incredibly customer oriented. It was very refreshing to encounter professionals at every turn in the dealership. The entire car buying experience fit my busy schedule and was top drawer from the purchase to the delivery. My thanks to Tim, Craig and Billie for the great experience. It is my intention to let everyone I know about my experience with Karl Chevrolet and do my part in helping make an existing successful dealership more successful. Keep in mind that I live in St. Louis, Missouri and drove 5 hours to purchase the car with a 5 hour return trip. Well worth the effort. I wish Karl Chevrolet continued success.

Susan

Feb 14, 2014

I appreciate the time the technicians take to explain what needs to be done to my Tahoe before they do it. Very friendly and professional. Also a great waiting area and drop of service to go do shopping while vehicle is being worked on.

David

Feb 13, 2014

very nice people, worked with us to get what we wanted and at what we wanted to spend. I do think gm should put cup holders in the console of the 2013 yukons BIG DISAPPOINTMENT!

Carl

Feb 13, 2014

I was informed up front about the time it would take to complete the service. It was about an hour and 20minutes to wait and accomplish the service. LOF and rotate. The tech was friendly and professional.

Timothy

Feb 12, 2014

The best experience I had at all the places my dad and I went to! I felt like Dan Alexander actually listened to everything we were in need of and found the best car for my price range. I would most definitely recommend Dan to anyone who is looking for a car! I couldn't even tell he's only been with Karl Chevrolet for a short time! Awesome guy to work with!!!!

Adrienne

Feb 12, 2014

I had a very positive experience buying my new to me car. Everything was taken care of and we felt very comfortable.

Stacie

Feb 12, 2014

I did not come in thinking that I would be leaving with the purchase of a new truck. I had some pre-determined goals that needed to be met to be able to purchase the vehicle. Without any prompting all of those goals were met by Tim Kapsch and Billie Latchum. I am very happy with my purchase, the product speaks for itself, and I would have no reservations reccomending Karl Chevrolet to my family or friends.

Sarah

Feb 12, 2014

This was our first time coming to the dealership with our new car and we were very pleased with the service

Toby

Feb 12, 2014

We really liked our sales agent Kevin Sather. He went above and beyond by showing us several different vehicles even though it was very cold and snowing outside.

Olene

Feb 12, 2014

We had a great experience. The friendly staff did everything they could to find us the best deal and we're already working on our next purchase.

Antanas

Feb 12, 2014

Commercial vehicle salesperson Matt Reamon was more than helpful with my Truck purchase. He took his time to find a truck I wanted and deliver it on time. His colleague Brandon in finance department surprised me with great rates and financing options. Great experience.

Scott

Feb 12, 2014

Everyone was very friendly and thorough. I was able to return and visit more than once with no pressure. I will return for future purchases.

Kristen

Feb 11, 2014

Excellent service, employees went the extra step to make sure I got in and out in a short period of time. Instead of having to wait in the tire/oil line the guys moved me to the oil line only to get tires rotated. A+ Service

Nicole

Feb 11, 2014

It was time for my tires for life, no hassle. They got them put on right away and honored their program no problem. Very pleased with (jim) I think that is his name. Thanks!

Kirby

Feb 10, 2014

You got me in Saturday so I didn't have to take off work. It was done that day so I could go to work on Monday. They were very pleasant and helpful. I would recommend highly. This Sandra Brier's car and this is Sandra.

Eric

Feb 10, 2014

Ben was tremendous to work with. He was very friendly, professional and made sure I was happy with the finished product before I left.

Gary

Feb 9, 2014

I brought my truck in for a recall. They fixed 3 other recalls while it was in the shop. It was done right and on time. That's all I can ask for.

Abby

Feb 9, 2014

I worked with Curtis. I was very pleased with his honesty and willingness to work with my needs and desires. I would highly recommend Curtis to all my friends and family.

Shelly

Feb 7, 2014

It was a coincidence that Dan called me about trading my Equinox. Because I was just thinking that this summer I should trade it in for something a little newer. He was very nice, and it was the first brand new car that I had ever bought for myself. Everyone was so very nice through out the whole process, sales, finance, showing me how to use everything, Dan, John, and Evan. I have never bought a car at Karl's before, but after this, I am a customer for life.

Jason

Feb 6, 2014

I love the service at Karl's! I was greeted by the man shoveling the snow, the woman behind the desk and the mechanic. Everyone is so nice and professional. They are honest and trust worthy. I'll always do business there. Thank you!

Christina

Feb 6, 2014

really great - this is my first dealership purchase. Larry made it very easy for me. A great group! Loved Royce and the time he spent showing me the car.

Debra

Feb 6, 2014

Everyone was very friendly & helpful from sales people, financing & showing me how to run all the things in my new car. Kudos to Matt, Nick & Craig! I absolutely love my new Equinox!

Robert

Feb 5, 2014

Everybody did just fine. Only problem I have is my truck uses oil and everyone says a 5.3 should not use oil. Lucky me.

Frank

Feb 5, 2014

I had my truck in for miner repair and they did a great job more then I expended them to do. GREAT JOB

Shannon

Feb 5, 2014

I sincerely appreciate the professionalism and top of the line customer service that I received. All of my expectations were exceeded in this visit.

Thomas

Feb 5, 2014

We have an excellent experience with Mike McNeeley as our sales representative for the purchase of our new Chevy Cruze. We had my wife's Jeep Grand Cherokee Limited serviced, and that went without a hitch. And when i got signed up on OnStar, the vehicle report showed tire pressure differences. Got right in after work, and got the tires checked and inflated properly with Nitrogen, and out the door i went in less than 30 minutes.

Nicholas

Feb 5, 2014

This is not the first time I dealt with Karl Chev. I was so greatly impressed and satisfied the last time that I wouldn't even think about anyplace else. Your people are GREAT!

Daniel

Feb 5, 2014

Extremely pleased from sales, service, receptionists,detailers, financing, person took time to show me how all features worked on vehicle. It was a wonderful experience and I will continue to patronize Karl Chevrolet. Your dealership is 2nd to none. All personnel were kind and helpful and no pressure sales. Thanks to everyoneSincerely,Dan Crews

Sarah

Feb 5, 2014

You are treated very well. They keep you informed at all times about the vehicle and the process. In the mean time that you are waiting, the coffee machine and the TV are an added bonus. Felt like a king because of the royal treatment!

Sean

Feb 4, 2014

My salesman made the buying process quick and I appreciate his patience with the negotiations. He understood what I was requesting and he went up and beyond to obtain this sale.

Dennis

Feb 4, 2014

Ted Nus and Todd McKinney are excellent sales people. They were very helpful finding out what we wanted in our car and finding the car. When we picked up the car the following morning, Royce was very knowledgeable with all the electronics and made sure we understood how everything worked.loyal customers, we are.

Shaun

Feb 4, 2014

My vehicle was serviced promptly, my LOF and tire rotation took about 20 minutes. I also want to add that the lot and facilities were in excellent shape.

Valerie

Feb 3, 2014

it was the best experience i have ever had buying a car. everyone answered all of my questions. i did not feel over pressured by anyone.

Richard

Feb 2, 2014

In for a check engine light on. Appears to be a minor situation with a cylinder misfiring. Made another appt. to get it looked at.

Carl

Feb 1, 2014

05 Express Cutaway Van. My Work Truck! Had it in for LOF and tire rotation. While I was there, I had the speakers and radio replaced too! Staff is always friendly helpful and understanding. I returned the following day with a problem. The radio had malfunctioned. It was diagnosed defective and replaced. While replacement happened the tech noticed 1 of the new speakers was crackling and said it is defective. He said they will call to make an appointment when the new shipment with speakers arrive. Jason and crew in car audio and Doug Gustafson and crew in service are on there game. Your lucky to have them on your team.

Sarah

Feb 1, 2014

Mark Van Gorkom was a great salesman, very helpful and friendly. Everyone I encountered did their best to ensure my experience was a good one. Even though I live 3 1/2 hours away, I made the right decision to purchase from Karl Chevrolet.

Trent

Jan 31, 2014

Karl's Express Lube was is normally a great experience but this time they had some difficulties. They had to make three attempts before the parts department gave them the correct wipers. They put two service reminder stickers on my windshield. They didn't ask me which kind of oil I wanted in the vehicle like they did in the past.

Jacob

Jan 31, 2014

I had 2 silverados to trade in to get a 2014 Ryan in used cars who also took care of my dad I the the past got me into exactly what I wanted minus all the Crome on it but still satisfied all the way around plus on pick up my finance guy and new vehicle guy did a great job as well

Dennis

Jan 30, 2014

Larry Jensen was our salesman and we would highly recommend him! He is very knowledgeable and fair in our car shopping. Thanks Denny and Mary Thompson

Linda

Jan 30, 2014

We appreciated the client-centered attention we received from the moment we walked through the doors. Mr. Hildebrand was courteous and respectful throughout the sales experience. Our only concern was the speed with which the sale was completed, as neither my husband nor I were given a complete summary sheet, with a breakdown of all the costing data, including options charges and applicable rebates and savings. We were completely satisfied, however, with the final price we paid and the EXTRA efforts Tom made regarding the use of the GM card to further reduce the price of the Equinox. We will visit the Karl dealership when we are in the market for a new car for ourselves or our other daughter and will mention our positive experience with Mr. Hildebrand to folks in Chariton!

Debra

Jan 30, 2014

I am extremely happy with the customer service at Karl Chevrolet. I wouldn't take my vehicle to any other car dealership. I have been a customer for years.

Timmy

Jan 30, 2014

I received a notice by email about a recall on my 2014 Silverado. I called Karl Chevrolet where I purchased the vehicle and was set up with a time to bring it in.I was shuttled to a doctors appointment by one of his courtesy vehicles. By the time I returned to the dealership my vehicle was ready.That is great service.Karl is the only place I will do business when it comes to my vehicle.

Michael

Jan 30, 2014

Just need to remember to wipe the oil off by the oil filter on my 2000 Cavalier because I smell burning oil for awhile if not done...thx!

Paul

Jan 29, 2014

This was the best car buying experience I have ever had at a dealership. Everyone involved in the process did a great job and it was very efficient and helpful. Thanks.

Charlene

Jan 29, 2014

Tim was great setting up the appointment for the installation of my auto start. The gentleman in the service bay showed me to the waiting room and directed me to the counter so I could get a lift home. The driver who took me home was very pleasant and I enjoyed our conversation. The young man who explained the operation of the auto start was very kind and professional. And the young lady who checked me out was also very nice. Overall it was a very, very good experience.

Kristi

Jan 29, 2014

Jake was an awesome salesman! He was very knowledgeable and was always very quick to respond to my questions. I am really happy with the car he picked for me! Thank you Jake Nading!

Christine

Jan 29, 2014

I stopped to get a oil and filter change and tire rotation. That was all done quickly and efficiently. I wasn't quite sure if I was suppose to stay in the vehicle or get out and wait in the waiting room. I stayed in the vehicle. All was good.

Marilyn

Jan 28, 2014

I had tires rotated, a recall, and they checked my chargingsystem in a timely manner. I might have benefited from anexplanation of the recall and the charging system.

Gary

Jan 28, 2014

we have brought many car's from Karl's we know many people there and they are all great people. they are a nice bunch of people who take care of us even after the sale.

John

Jan 28, 2014

I had my truck serviced and the tires rotated. I drove about half way home (20 miles) when I noticed it said tire system error which was not telling what my air pressure was on 1 of my tires, so I drove back to get that fixed.

Karla

Jan 28, 2014

I appreciate that the staff keeps me informed of progress and expected time to completion, and also checks whether there is recall work to do.

Truman

Jan 28, 2014

I was treated with the utmost courtesy and professionalism. I was made to feel comfortable and had a pleasant experience. I was not hounded or pressured into decisions I did not want to make, and my questions and concerns were handled with tact and sincerity.

David

Jan 28, 2014

Kate ask what I was interested in. When I arrived she had pulled a car that met my requirements. I drove it and bought it that day. I was easy on her with the negations but wanted to change dealers. I will make her work harder next time.

Elden

Jan 28, 2014

I was very happy the way I was treated at Karl during my appt. Everything was performed in a professional but personal manner. Thanks for a job "well done".

Matthew

Jan 28, 2014

The service team was exceptionally courteous and responsive. I was in and out in less than 30 minutes and am very pleased with the treatment I received. Thanks.

Craig

Jan 28, 2014

I would only buy from Karl Chevrolet. We are so happy with the service and help we have received in the past from Karl Chevrolet, we would never go anywhere else. We have heard have horror stories from friends about cars they have purchased else where, we tell them they should have went to Karl Chevrolet. We have everything done at Karls, even our car washes. The great service keeps us coming back!!! Keep up the great work!!!

Michele

Jan 28, 2014

Our experience at Karl Chevrolet was excellent from the moment we walked in the door. We were greeted and I explained what we were looking for, what I was looking to see for our trade in and I what I wanted to purchase or lease. From that moment on, we had exceptional help through the entire process until it was completed. Karl Chevrolet made it happen. We will definitely send our friends and family in the future. Thank you too, to Curtis our sales guy. :)

Juanita

Jan 28, 2014

I arrived 20 minutes before closing. I was able to get in immediately and I was gone within 20 minutes. I think that's the fastest I've ever had my tires rotated and balanced.

Aaron

Jan 28, 2014

Had my Colorado go into limp mode. Brought it into service, got help right away. Received a call later that day updating me of the situation, and it would be the next day before service was complete. The next day I received a call letting me know they were finished. Went in had the service explained, then I went on my way.

Eva

Jan 28, 2014

The collision team, Larry Gilliam and Kyle Costigan, were great when I was getting my estimate for my. Both have been very quick responding and have been a great help getting me an appointment and getting the situation resolved. I have had nothing but great experiences with the people at Karl.

James

Jan 28, 2014

Service was prompt and courteous. We have purchased two new vehicles from Karl Chevrolet and had all of our service work done there since 2009. We very pleased with their staff, products and services.

Stephen

Jan 28, 2014

The only reason it is not a five star this time is I specifically pointed out the scratches to my driver's side mirror to the gentleman who did the initial look at my Avalanche that was hit by a semi tractor trailer. When I got it back from the collision center everything was fixed except the driver's side mirror. Mike Hobbs at the collision center did a 5 plus star job on keeping me informed and getting my Avalanche back to me sooner that expected. Mike is also ordering a new driver's side mirror for me and when it comes in he said he would call me so I can stop out and they will replace the scratched mirror.

Beverly

Jan 28, 2014

I needed a harness fixed under my front seat. Over Christmas I lost the reminder card but luckily for me some one in your office sent me an e-mail reminding me. We scheduled an appointment time convenient for me. When I arrived at my scheduled time, I was seen right away and my car was ready to go in exactly one hour - just like I was told. Customer service was excellent and I really appreciated the extra e-mail reminding me to get the car fixed. I feel protected by Karl and look forward to working with Karl Chevrolet for a long time.

Kirk

Jan 28, 2014

I have been taken very professional and had great service from the service dept. to the sales end. I have a bumper issue which the salesman has scheduled to take care of when i can get to your dealership. Thank you

Tracy

Jan 28, 2014

Kate Smith and everyone else at Karl chevrolet were extremely helpful and nothing but nice....your staff and salesmen made buying a car less stressful.....thank you very muchThe Smiths

Robert

Jan 28, 2014

I was in there for two reasons:First - was a recall on the back window and after the work was performed it work as normal.Second - was for the Mylink radio losing voice recognition on occasions after starting up the 2014 Silverado 1500 truck. They has a service sheet out on that problem and they performed what the solution was on the service sheet. However a few days later the problem was right back. I sent an email to Karl Service Tech when the problem occurred again.I have to say that I am very disappointed in GM about the problems that are going unresolved with the Mylink radio system. My Iphone 5 doesn't work correctly with it either on IOS 6 or 7. I would like to see that GM fix the problems with the Mylink and if they can't then I would like to see them replace it with one that works. This is not a Karl Chevy problem it is a GM problem. I would rate Karl an Excellent in all categories.

Savanna

Jan 28, 2014

Karl Chevrolet is the best place to buy a vehicle as well as servicing your vehicle. Absolutely without a doubt the best customer service and generosity you will receive. Everyone employed here will not only go the extra mile for you, they are more than willing to go out of their way to assist you with any questions and needs. I always recommend Karl Chevrolet to all who are looking to buy, trade, and service their vehicle. Absolutely will not buy or receive services from any other car dealership! I love Karl Chevrolet and Chevrolet!

Rodney

Jan 28, 2014

Jason down at the quick lube is awesome. He took a bad situation and turned it around.. I appreciate what he did for me and I will continue to do business with Karl Chevrolet.

Robin

Jan 28, 2014

I had a low tire on one of the below zero mornings. Karl's was able to fix my tire very quickly without an appointment. I appreciate that.

Carol

Jan 28, 2014

I was told there would be a 2 hour wait....but I was out in 1 hour 15 minutes. Waiting room was comfortable. It's nice that you can sit in the waiting room and see your car while it's being worked on.

Earl

Jan 28, 2014

Jack Dodson was great to work with. He got to know us and made us feel a person instead of just trying to make a sale. He made it easy buying a new vehicle and always got right back to us when asking a questions. He was never pushy about buying. Also we like all the things Karl Chevrolet has to offer in their service department.

Ronald

Jan 28, 2014

exceeded my expectations.there's always another surprise of the benefit for buying from Karl, instead of added cost extras. full tank, clean car, front heat cover.

Karen

Jan 28, 2014

I was just car shopping. I was not in a serious mode to lease a new car, but the way your finance person and management handled the sale really impressed me and placed me in a new car. Thank you.

Sherwood

Jan 7, 2014

Dave Barlow was very informative and patient and went the extra mile in locating a vehicle for me. All of the people I dealt with were very courteous and explained all the new features in my new Silverado. I love it. Thank you.

Steve

Jan 6, 2014

very happy with the service. even with the delays in getting parts. they did a good job in keeping me informed of what was going on.

Sarah

Jan 5, 2014

It was great! Kate listened to what I wanted and found the exact car that I asked for. Very professional staff. Each person I worked with was incredible.

Steven

Jan 4, 2014

Jake did a great job, even though an employee hit our van in the lot while we were out on a test drive! Turned out OK since we traded it in.

Joel

Jan 2, 2014

I actually enjoyed my car buying experience...it's normally something I dread. I got the price I wanted and I love my new Equinox. Everyone I encountered at the dealership had a smile on their face and was extremely friendly and helpful. I will be back!

Daniel

Jan 2, 2014

Went in for 6000 miles oil change and tire rotation. During the tire inspection a screw was found in a tire. It was plugged and appointment scheduled next day for repair.

Mark

Dec 31, 2013

I enjoyed working with Mike Stroinski. He scheduled my service and tire rotation I was needing. He also took the time to look at a concern I had and to answer some other questions for me.

Carl

Dec 31, 2013

I was kept informed as to the repairs needed before they were done so it would not be a surprise when I got the bill. I also appreciate the shuttle service to and from home while my vehicle was worked on.

Richard

Dec 31, 2013

I appreciated the attention given to me during the purchase of my car. The details of how the car systems worked was done very well. Everyone from the salesman ,Ted Nus, to delivery of the car was good. Thank you.

Johnathan

Dec 30, 2013

Nate was awesome. He worked very hard to get me into my new sonic and would not take no for an answer. Exceeded my expectations and he went above and beyond what other dealerships would do. Deffinately will never shop anywhere else!

Carolynn

Dec 30, 2013

I did have a long wait Saturday, but did not mind, because I knew that the service would be excellent once the car was in the bay area. It was 51 degrees that day and I enjoyed just sitting in the car.

Happy buyer

Dec 30, 2013

I had the best car buying experience I have ever had with Michael McNeley at Karl Chevrolet. He was very knowledgeable and accommodating. Everyone I talked to or dealt with from finance to delivery were great!! I will definitely be returning to Karl Chevrolet for any vehicles in the future. And I absolutely love my new car!!!

Troy

Dec 30, 2013

We walked in to see Joe and he had day off. So Jake helped us with our decision to buy a vehicle. Jake brought several cars and truck up to us to view and drive on Christmas Eve. Jake to extra time to help with concerns and questions that my wife had about the Impala and the Silverado 2014. When we finally made our decision Jake slowly and carefully went over the paper work and introduced up to the Finance people. Paper work was finished up in a short time and we were able to pick up our truck the day after Christmas. Joe was there waiting for us. Joe was very courteous and showed us the electronics of our 2014 Silverado. Our experience at Karl Chevrolet what Excellent. Thank youThank you

Michael

Dec 30, 2013

Buying the 2014 Silverado was how it should be. Great. Todd L. sales person, Craig G. new delivery and Bill G in parts were Super. Great Truck. Also thanks to Karl M. for making the purchase happen. THANKS !!!!

Michael

Dec 28, 2013

Kate Smith was a gem to work with. Brandon was very knowledgeable, and I went to Karl Chevy because I knew Kate and Karl is the only dealer who has ever called me to ask for my business. My car is great. Thanks, Mike Hubbell

Roger

Dec 27, 2013

I drove 55 miles to get to my 9:30 scheduled app. got there around 8:45 got right in and out by 10:10 THANK YOU KARL CHEVROLET

Dean

Dec 27, 2013

My primary sales person Kate was great, extremely nice and easy to work with. Her partner Nate was very knowledgeable but obviously became frustrated when I wasn't ready to "just take the deal" and buy on the spot. His reactions almost made me reconsider my decision to buy at Karl. Rick R. was also very helpful.

Charlotte

Dec 27, 2013

The best part of my experience was that I didn't feel pressured to buy. The staff was friendly and provided me with answers to all questions I had. Larry Jensen was very helpful with finding me what I wanted. Karl Chevrolet is lucky to have him!

Dixie

Dec 27, 2013

Matt Moro helped to make my buying experience: Pleasant, Painless, Stress Free, Crazy Freebies (tires for life), Knowledgeable (I couldn't find trade-in title, they waved a magic wand I didn't have to make a special trip to Courthouse), Accommodating (here is what my budget is), Friendly, Informative, No Pressure (options offered but not a hard sell), Asked The Right Questions (is there anything we can do to finalize the sale tonight), Went Above and Beyond (I forgot to present a discount - but they promptly provided me the discount after the fact). Karl's will be my 'Dealer for Life' based on this buying experience!! Thanks Matt

Michael

Dec 27, 2013

Everything from start to finish went great as usual. I always get VIP treatment when having any kind of service work done. We have bought 2 new vehicles from Karl's in the last 3 years and wouldn't go anywhere else. Salesman - Nate C. is the best.

Timothy

Dec 27, 2013

Went to the quick lube area for a balance and oil change. Put our car in line and gave us a ride to and from a business, great service.

Brian

Dec 27, 2013

Made repair under warranty. Checked other things on the car including one that was also repaired under warranty. This repair would not have been discovered otherwise. Thank you!!

Shelley

Dec 27, 2013

Recently got an email stating that my 2013 Equinox was due for it's first oil change. Seemed to be a back up at the quick lube several cars ahead. Went to the main garage and was elated that the service man said he could do the change and a rotation (tires for life customer)!!! Made my day. Everyone so pleasant and extremely touched when at the end of my service I was wished Merry Christmas.

Brandon

Dec 22, 2013

It was a very pleasant experience. I had all questions and concerns answered fully. I will definitely be a repeat customer. Everything was handled with a high sense of professionalism.

Jeffrey

Dec 22, 2013

It was a good experience... Only thing I didn't like was the atleast 2 hour wait from the time I drove the vehicle till the time I found out if I was approved or not.... I'll never come back during a huge sale Lille that again... I'll pay the extra money for the better service next time

Carl

Dec 21, 2013

I came in for an oil change and tire rotation. While you were rotating the tires, the technician noticed a piece of metal in my tire. We had purchased the tire and wheel warranty when we bought our Acadia and now have put it to good use. Jim was so helpful. He received the approval from the warranty people and to locate a tire (in Des Moines). I was picking up my niece at the airport that afternoon and driving her to Ft. Dodge to meet her mother so I was anxious my suv would be finished in time. I was told the shuttle would take me to the airport and pick her up and bring her back to Karl's if my vehicle wasn't finished in time. Thanks to your excellent staff, all worked out in time and I was able to pick her up and drive safely to Ft. Dodge for their reunion. Thanks Karl's for all your help.

Marilyn

Dec 20, 2013

Had the Volt in for heater problem. There was a part that needed to be replaced. Had to go back on Friday for the replacement of part

Michael

Dec 20, 2013

Got a flat tire and came in. Tires were do for a change and got it all taken care of that day! Tires for life rocks! Can't wait to buy my next chevy there. Always get best service oil change at quicklube.

Russell

Dec 19, 2013

great, but was unable to get a warrenty item taken care at the same time as my tire rotation and balance. not schduled for maint. so have to come back but I am 3 hours out of town.Russ R.

Mark

Dec 19, 2013

Did a great job with an oil change and tire rotation. Found a tire that had a nail in it so they were able to repair that on the spot which I was happy this didn't result in a tire change on the side of the road

Terrie

Dec 18, 2013

I was going to be out of the state for a few days and called the Service Dept the night before I left to see if i could leave my vehicle to have a list of services done. I told them I did not care if it wasn't completed by the time I returned from my trip because I have another vehicle that I could drive when I came back from my trip. The service dept. told me they were pretty busy and scheduling for the following week at that time. I assured him that was fine because I had another vehicle to drive until it was done . But I just wanted to leave it and whenever it fell on the schedule was fine with me. To my surprise-it was all done 2 days before I got back to Iowa and they called me 2x's to inform me of the progress while I was gone. Awesome Service!!! (and I think they must have Elves that work all night :)

Cassandra

Dec 18, 2013

We had a great experience buying from Karl Chevrolet. We worked with many associates who did an awesome job. They were always very friendly and never pushy. Shane Buck, our salesman, worked with us to find the right price point, made sure all our questions were answered, and provided a very pleasant experience for us as first time new car buyers. A+++ service!!

Gregory

Dec 18, 2013

I have not had a bad experience there yet between the 2 vehicles I have purchased recently and all service work is done at Karls

Anthony

Dec 17, 2013

This is the 3rd car i've bought from Karl Chevrolet and i've referred 3 others to Karl's and they bought cars. the only downfall is i live an hour and half away , so they cant do maintenance for me.

Rosenna

Dec 17, 2013

Mike McNeely, unbeknown to him, was the 5th person to call me by the end of the day because I submitted a general my interest online to several different dealers. I gave Mike the same list of needs and concerns as the previous 4 people. However, Mike was the only one who stuck with me on the phone until I was actually considering real numbers and a real car. For whatever reason, everyone else had to call me back. By the time the others started to call me back, Mike was miles ahead of them in making the sale, because he had immediately showed me how to resolve all of my concerns.

Donald

Dec 17, 2013

What the salesman and at least one other employee had in mind for us regarding a lease did not come to pass. The next person we were sent to changed the entire deal-----we had to sit in front of him for 20-30 minutes while he was on his computer and telephone. It was embarrassing for us. In the end we took the deal but it was not a pleasantsituation for us.

Robert

Dec 17, 2013

Kate Smith did a great job of getting down to business and moving us through the process of driving home with our new Traverse. We could not be happier.

Stephanie

Dec 17, 2013

Took my 2012 Equinox in to have the heating system checked. I am always treated wonderfully at Karl Chevrolet. Car was checked out very quickly and I was in and out within a couple of hours!

MVWire06

Dec 16, 2013

This was the best car buying experience that we have had, starting with searching Karl Chevrolet's on-line vehicle selection and then working with Mike McNeley and Kevin Sather on the purchase of our Suburban. We were treated with excellent customer service and will definitely be back for our next vehicle purchase. Thanks Again Karl Chevrolet!!

Craig

Dec 12, 2013

Gosh they all were very responsive from my first on line chat to my phone call and the tire service department. Even got to have a ride to Tasty Tacos for lunch. Great place!

Rolando

Dec 12, 2013

Everyone was very helpful and friendly even though I took some extra time to move my belongings and carseat from my SUV to the rental. They let me park both cars inside so I didn't have to do that in the cold with my 2 year old. I really appreciated it!

Mary Jo

Dec 11, 2013

wow technician Taylor was wonderful. I had no heat inside my car or an appointment, I drove in the dealership and was taken care of with great consideration.

Debra

Dec 11, 2013

Joe went out of his way to find exactly what I wanted and make sure I was fully satisfied. Royce did a very thorough job of showing me how to use all of my vehicle's features. Brandon did a great job of explaining all of the warranty info and helping me make decisions during all of the paperwork. Everyone was extremely friendly, professional and helpful! This is my third new vehicle from Karl Chevrolet. These are just some of the reasons why I keep coming back!

Lewis

Dec 10, 2013

Tom Hildebrand worked with us really well and made our experience with Karl Chevrolet very pleasant. We'll call Tom again the next time we are looking for a new car and would highly recommend him to a friend.

Lisa

Dec 10, 2013

Mike McNeley was very knowledgeable and not the least bit high pressure. He answered all the questions we had and helped us find the perfect vehicle. The delivery manager and business manager were so pleasant to work with and I would recommend the team at Karl's to anyone.

Beverly

Dec 9, 2013

My tires were rotated and I was out the door at exactly the time I was told it would be done. While they were working on my car and others, no one was standing around - everyone was working as fast as they could to get the jobs done. Friendly service, fast staff, and feeling of confidence was everywhere.

Susan

Dec 9, 2013

This was the first time using the Quick Lube Express for an oil change. I purchased a 2013 Traverse, May 31st, 2013. Everyone from the information booth at the driveway entrance directing me to the oil change station to the gentlemen who serviced my car were very polite and professional. Directions are clearly posted on how to proceed into the service bays and you are greeted by personnel who promptly write up your order and get the process moving quickly. I did not have to leave my car, simply drove in, drove out in about 20 minutes total. Receiving a voucher for a free car wash at the dearlership was a bonus too! Great experience!

Duane

Dec 8, 2013

Always professional and courteous. Waiting room is always clean as is the restroom and I enjoy reading the newspapers while I wait. Checkout is friendly and easy.

Douglas

Dec 7, 2013

My wife and I had a great buying experience at Karl. My son will be looking for a truck soon, and we will send him to Karl. Thank you Karl Chevrolet.

Kevin

Dec 7, 2013

I contacted Josh Beving about 8 months ago looking for a used van. I eventually found one but of all the dealerships I contacted, Josh was the only person to follow up with me. I recently decided to purchase a new van. My intention was to custim order. Due to the specials offered on Black Friday, I decided to purchase the one and only van on the lot. Josh was very good to work with. I felt that I was treated fairly and Josh made every effort to meet my needs and protect the dealerships bottom line. One of the major issues was the seat location was not offering enough room for me. I am 6'6" so the "knees on the dash" was a potential deal killer. Josh called the conversion rep. and made arrangements to get seat extenders. That's the kind of customer service that create customer loyalty. Thanks again Josh.

David

Dec 5, 2013

I enjoyed my buying experience at Karl Chevrolet. Keith was very Professional and Knowledgeable about the new 2014 Silverado. With all Karl Chevrolet has to offer it was an easy decision to choose them as the place to buy my new truck.

Aimee

Dec 4, 2013

Got a great oil change from knowledgeable people. Forgot to let me out of the garage though so sat there for a little longer than I would have liked. Also informed me that the fog light installed by the service department was missing.

Chester

Dec 3, 2013

Adam did a great job of helping me and working with me on getting everything I wanted for trade in. Originally I came in wanting to look at getting the Chevy sonic and Adam was able to get me the 2014 Chevy Cruz at an even more affordable price along with a great service plan. I look forward to future purchases from this dealership.

Erika

Dec 3, 2013

My experience at Karl Chevrolet went fantastically! I felt like the salesman, manager, and financial department were all very helpful. Everyone was friendly towards me and showed they were knowledgeable in their departments. I ended up leaving with the car of my dreams and I couldn't be happier. I really appreciate all the help I received during my time there.

Jordyn

Dec 3, 2013

Tim was very helpful in finding a vehicle that matched my needs. He took the time to listen to what I wanted and made a connection personally. Wes was extremely nice when he was showing all of the features of the car as well. Great customer service!

Alan

Dec 3, 2013

I do have a suggestion for improvement. Your service is excellent; however, I have tried to hit the right mileage markers for the "tires for life" program. However, I have driven over 15 miles from my home on several occasions only to see the bays backed up several cars deep and being told it will be 1 1/2 hours before I will be in for service. Perhaps there is a way to alleviate unnecessary trips by making it easy to check the current waiting times.

Laura

Dec 3, 2013

staff was very courteous, and friendly as well as prompt. they listened to my concerns, and called me when the car was done, before the expected time. I love that I can get a free car wash, it is a great perk :) Thanks Service team and Luke Terhune for the great service.:)

Dale

Dec 3, 2013

The best service in town Thank you for hiring high quality people .Quick service and thorough. Well worth the drive. The tires for life program is a great program tires ride smooth and wear evenly .Thanks againThe Adams family.

Jon

Dec 3, 2013

As always, the people at Karl are top notch professionals. I sincerely hope they are compensated for their expertise. I know things will be done right and on time when I take things to Karl.

Joshua

Dec 2, 2013

Brett and Alan were extremely helpful in answearing all my questions with highly educated answers. I was confident putting my trust in them into getting me the perfect car. I was not disappointed. Keep up the wonderful work

John

Dec 2, 2013

Came for my first service of new 2013 Silverado the night before a holiday weekend. Expectations where that they'd be busy with long wait. Attendant suggested wait of up to 60-90 minutes but was in/out in 45. Also did a nice job of moving people between bays to ensure first come first served.

Bruce

Nov 30, 2013

We had a great experience buying our new Sonic from Karl Chevrolet. Our sales rep. Michael McNeley was very accommodating and helpful. He had the two vehicles we wanted to test drive, all warmed up and ready when we arrived. He was very knowledgeable about all of the features of the cars we looked at. Thank you!

Brian

Nov 29, 2013

We've been tracking a tough noise to identify. The Karl's Chevrolet Service Department has been very attentive to this and other issues. I'm pleased with the service department's high level of customer service and repairs. There is no doubt where I will bring my vehicles for maintenance and repairs.

Orvin

Nov 29, 2013

Sales & sales manager made the purchase of the 2014 Vett very easy. I hope to do more business with KARLS in the future. Orvin&Peggy Miller.

Larry

Nov 27, 2013

Excellent staff and service. I feel staff went above and beyond in determining the issue and repairing the problem. They actually care about their customers and want to do what is needed to customers satisfaction.

Kent

Nov 26, 2013

Kate Smith was very knowledgable about the vehicle and pricing of the vehicle we were interested in. I really appreciated the sales approach of helping us decide on the car we wanted and helping us get the best deal. Other dealerships completely turned me off when their high pressure sales people won't hardly just let you shop and price a car. Way to pushy telling me how they have the best price, don't bother checking with other dealers. Then when I get done checking with 4 different dealers, turns out the high pressure dealer had the highest price of anywhere and I wouldn't buy from that type of sales person if they were the cheapest. Kate made shopping for a car enjoyable. Thank you.

Melinda

Nov 26, 2013

I'm very appreciative that I was given a rental to use while my Traverse was getting the deer damage repaired. For that I say thank you Karl Chevrolet. I have found out that I will be coming back as I have discovered a leak in the windshield washer tank. This part should have been replaced as it was damaged in the collision. I have been in contact with Scott and he his aware of this and will see to it that it is taken care of the next time I'm in DesMoines.

Lowell

Nov 26, 2013

From the time of the phone estimate, email correspondence and eventually the pick up of the new vehicle, we found Karl Chevrolet employees/sales personnel to be extremely knowledgeable, friendly and efficient. We loved Karl Chevrolet's inventory as it gave us many choices for the vehicle we were looking for.

Daniel

Nov 25, 2013

The problem had appeared to go away but they still checked it out and had to update the software. I didn't have to wait very lone and they kept me well informed on what was happening.

Loretta Grant

Nov 25, 2013

Love Karl Chevrolet. We worked with Nathan Cracraft and he was amazing. Answered all our questions. We have recommended him to everyone, in fact we went back 2 months later and this time we leased a second vehicle. Great service...Great people..

Todd

Nov 25, 2013

Nick Hoppenworth did a phenomenal job from start to finish. I am very happy with Nick and the vehicle. If it weren't for Nick, we would have purchased elsewhere.

John and Breanne Kruger

Nov 24, 2013

My husband (John) and I have bought two vehicles from Nate Cracraft at Karl Chevrolet in Ankeny, IA. The first was a new Chevrolet Silverado a couple years ago for John. With that purchase, John knew exactly what he wanted. Simply put, we were shopping for the best price for a specific vehicle. We were working with some other dealers at the same time that Nate at Karl Chevrolet was helping us and hands down, Nate was more attentive and quicker to respond to all of our questions than anyone else we had talked to at any other Chevrolet/GMC dealership. Nate was able to get us the BEST price on the Silverado we were wanting (no games, straight forward - best deal/no finagling or bargaining to deal with) over all the other dealers we had talked to. Being an accountant, conscious of details (the numbers) and this being the biggest purchase we had ever made (other than our home) I was nervous. Nate spent the time going through all the details with us and helping us evaluate all financing options. We were and still are beyond pleased with our decision to purchase our Silverado from Nate at Karl Chevrolet. In May of 2013 I began looking for a new vehicle. I was not sure what I wanted. I had jumped around from the idea of a Malibu, Impala, Acadia, Traverse, and many other makes and models, both new and used. So we began our search by reaching out to Nate to get some specifics on some vehicles we had seen on Karl Chevrolet's lot. For SIX months, Nate answered every e-mail (I counted +40 in my sent items folder) and phone call promptly and was nothing but pleasant, patient and helpful every time. During this entire time, he knew that I was also looking at vehicles at other dealerships (given I wasn't certain I wanted a new Chevrolet or a used vehicle on their lot) and this did not impact his service to John and I with this purchase. He was not pushy at all. I never felt pressured and honestly believed he wanted to help us make the right decision for us, no matter how long it took to find the right vehicle. Super patient, helpful and all around very enjoyable to work with (which are words I cannot use to describe some of the other sales people we worked with at other dealerships during this process). We finally made a decision on a new Traverse and are so happy with our purchase! So to sum it up - If you want the BEST service, from a super patient, super helpful salesperson that can get you the BEST price from - call or e-mail Nate Cracraft at Karl Chevrolet.

Sherrie

Nov 23, 2013

Went for carpet and rider side seat back latch and head lights adjusted. Carpet they stretched after ordering new. Latch fixed. Head lights just not high enough down road and in front. I like to see road signs. Maybe I need the fog lights. Seat cover not pulled back under seat back can see gray that shouldbe under back of seat. Very tacky looking.

Reggie

Nov 22, 2013

I seriously can not think of any way our experience could have been better. Steve, John, and Brandon all were exceptional. If this kind of customer service continues through the rest of my ownership of this vehicle, your motto says it best, "my dealer for life."

creasdog

Nov 19, 2013

Matt Riemann has been the best sales rep I have worked with ....man works hard for the customers needs.

Another Carl

Nov 6, 2013

Service labor rate at $125.00 per hour is outrageous in this community. No complaints on the quality of work performed, but that is an exorbitant labor rate. I would hesitate to bring my vehicle in to you for anything 'major'.

Rod

Nov 2, 2013

I work overseas and my son needed a car. I sent a request to Mike McNeley at Karl Chevrolet in Ankeny, IA. Mike was very helpful with the advice and the whole process took less than a week. Mike made the experience very nice and hassle free. I highly recommend Karl Chevrolet and Mike McNeley for your next car purchase.

Ceelo89

Oct 29, 2013

I'd like to describe my experience at Karl Chevrolet in one word: Simple. I worked with Michael McNeley & I am grateful that it was him, because he kept an undoubtedly, optimistic attitude in that everything would work out.... Even though I certainly didn't think it would work out in my favor. I looked at the inventory on Karl Chevrolet's website & that is when I noticed the 2011 Mini Cooper just calling my name & my interest immediately peaked. After a few hours going through numbers & a few other options later... I knew I didn't want anything else but the Mini Cooper. At this point, I really didn't think it was going to work out... just because it wasn't matching my expectations. I went home that night thinking that it wasn't going to happen this time around. Then I received a phone call the next day & he told me what they could do... I was thrilled. It wasn't exact, but it was pretty darn close. Needless to say, I went & picked my lil car up that night & drove it off the lot......... One happy camper I was, & one easy, fantastic experience. All because Michael McNeley can work magic! :) Thanks again for all your hard work Mike!!

Jenna W

Oct 22, 2013

I bought my 2009 dodge avenger from Karl Chevrolet and everyone was very helpful with the process! Jake Nading did a great job!

KB

Oct 15, 2013

Sales process a little challenged but in the end, got a fair deal done Thanks, Todd! Goal was to buy the car local accomplished. Post sale paperwork was handled quickly and efficiently Thanks, Kellen. Delivery was OUTSTANDING! The inside delivery environment was totally unexpected. - We initially thought it was another showroom, what a way to showcase a customers new car! Fantastic job from delivery coordinator - Ryan, he covered every Chevrolet feature along with dealership benefits to ensure we had no questions or concerns before leaving. To sum it all up Great Job by the Karl staff, we were more than pleased with the services and enthusiasm by all involved to complete the sale again, Thank You!

thisguy

Oct 11, 2013

I decided to work with Michael McNeley at Karl Chevrolet. The moment I started working with him, he addressed every one of my concerns and showed me how affordable a NEW car can be. That said, I still wasnt convinced my credit would fly. He helped me feel comfortable enough to give it a shot. Needless to say, Im glad I did. I ended up landing a new 2013 Chevy Malibu 3LT with a turbocharged engine. Its a sweet ride with lots of bells and whistles. The point of this story is that Mike and Karl Chevrolet helped me out when I least expected it. They got me an amazing deal with the best car Ive ever owned. If youre thinking about buying a new or used car, contact Mike. Hell hook you up.

babyof5girlz

Oct 8, 2013

The staff at Karl's Chevrolet are always friendly and helpful! They go out of their way to make your car-buying experience a pleasant one!

Buyer in Arkansas

Oct 5, 2013

I found the exact vehicle I have been looking for (2012 Chevy Suburban, silver, Z71, a hard to find combination) online thru cars.com and it was located at Karl Chevy. I live in Arkansas and almost 500 miles away and have never purchased a vehicle over the internet and especially without being able to see it first so I was somewhat cautious with the purchase. I called the dealership at 6:00pm on a Saturday and didn't expect to reach anyone but got in touch with Jake Nading. He took his time explaining the vehicle and also made me feel comfortable with the dealership's size and certified pre-owned checklist and warranty. I called back Monday and made the deal. Paperwork was overnighted to me and I was able to get the Suburban transported and in my possesion by Thursday. The suburban was exactly as described and was in better condition than expected. Looks brand new! Overall experience was great! Would highly recommend Jake and the dealership for an on-line purchase.

dtruck

Oct 4, 2013

I am very pleased with Karl Chevy, they have treated me right so far. I work in Ankeny and it was nice to drop my truck off for maintenance and be shuttled to my job and back to pick it up. They missed one minor thing with the tonneau cover that I had asked to be looked at but will make sure it is taken care of next time.

The Sickels'

Oct 2, 2013

Recently purchased a 2014 Equinox and couldn't have asked for a better group of people to work with. From the moment we walked in the door we were greated by friendly and accomidating people. Sales rep Jake was wonderful to work with. He did everything we could to get us the best possible deal. Was patient and attentive to all our questions. If you are looking to buy a new car I would definitely recommend him as well as Mitch in finance and Brandon will teach you everything you need to know about you new car! A+ company and staff. Thanks again.

VITALfs

Sep 30, 2013

the sales guy, Curtis, made the purchase simple by providing clear offers, details, and direction.

ISU Fan

Sep 25, 2013

Adam was very professional and very helpful. We had a great experience and will be back next time we buy a car.

DLRH

Sep 25, 2013

I'm on my 5 th suburban from Karl Chevolet. The sales and customer service are excellent! I wouldnt go anywhere else.

The Winters

Sep 24, 2013

It was great. The original salesman left after our initial visit and the rest of your staff stepped up and got our deal done! And I had a whole week to clean out our old vehicle, realized I didn't take our Ipass unit off the window. I called the next morning, Joe was able to go out and retrieve it and is mailing it back to us. I was very appreciative of the great service. And I love my new Suburban!

EdP

Sep 17, 2013

Traveled 90 miles to buy a new Cruze Eco from Royce at Karl Chevrolet. Royce was very attentive to the deal and actually listened to what I wanted. No silly car dealer games like I get locally. I'll be back to Karl Chevrolet for a new truck in a few years.

T.W.

Sep 17, 2013

It was a great experience. Sales staff ensured I received exactly what I wanted in my vehicle and that I was satisfied with everything in it. They took the time to go over everything in detail with me as well. You truly became my dealer for life!

Mike_eye

Sep 14, 2013

The car buying experience was great at Karl Chevrolet stayed later after closing time to make the sale, Great for you Dustin good job. Bought a 2012 Impala (Certified used) car nice car got a bumper to bumper warranty that expires at 48000 miles. I thought great if I have problems they are covered. Not so at Karl's started having problems with the drivers side vent it would not open after closing it once. Then I notice the headlight covers were cracking in the area of the driving lights I think it comes from the lights being on when operating the car. I take the car to the service department and make an appointment get my car in show them the warranty they say ok we will check it out. after 2 hours they come back and say these are trim items and are not covered by the warranty and will cost 600 to fix the items. I will not deal at Karl Chevrolet again BUMPER TO BUMPER WARRANTY I SAY BULL TO THAT

Jeannie

Sep 7, 2013

ALWAY'S get treated Excellent when I deal with any of Karls staff from the oil change station to car sales ALWAY'S treat me like I'm VIP ....

Chevy Cruze Owner

Sep 7, 2013

Polite and professional service techs! Fast service and quality service!

TEXAS JIM

Sep 6, 2013

This is a first class operation! Iowa is very lucky to have such an outstanding dealer! Their comimentment to the customer is second to none!

Local guy

Sep 5, 2013

Great experience. From the service department (A guy named Earl who was very understanding) to the sales team that you have assembled. (Ryan G. and Tom H. These guys are top notch, with there work ethic and customer service skills). I will be had pressed to ever consider another dealership and will recommend you to anyone who asks. Thanks Karl, you and your employees are a class act.

The Jones family

Aug 21, 2013

Brian Benson is a very knowledgeable and kind sales person to purchase a new vehicle from. He made purchasing the new ss camaro a very pleasant experience. Thanks again Brian and all of Karl Chevrolet. We traveled 250 miles to purchase our new car from Karl chevrolet. ( we love the car ) , the Jones family

#satisfiedcustomer

Aug 19, 2013

My first car buying experience! This team is fantastic. I never felt pressure or nervousness when working with this team. Everyone was was helpful and friendly. I have and will continue to recommend Karl Chevrolet to whoever I know to be looking at buying a vehicle. Used or new. This place is the real deal.

Deanna/Impala fan

Aug 18, 2013

Karls does a great job of making you feel like your car is the most important car they have to work on. When I just purchased my new vehicle it was a great experience. Craig spent at least an hour going over all my new Impala features. I was very thankful he had. Travis has made contact will me several times since. I know I can call them for help whenever I need it, that is a big comfort for me.

Zach S

Aug 14, 2013

I am not a Chevy person be any means but after speaking with Travis Masten and having his help through the entire process and how hard he worked to get me the best possible deal in my price range. If half the people at Karl's are like him I will definitely be recommending this dealership to friends and family. I also received a lot of useful information about the setup of the car from Wes after my purchase of the Malibu. All around a excellent buying experience from both employees.

Zach

Aug 14, 2013

I am not a Chevy person be any means but after speaking with Travis Masten and having his help through the entire process and how hard he worked to get me the best possible deal in my price range. If half the people at Karl's are like him I will definitely be recommending this dealership to friends and family. I also received a lot of useful information about the setup of the car from Wes after my purchase of the Malibu. All around a excellent buying experience from both employees.

Iowaguy

Aug 13, 2013

Very speedy service for an oil change. Employees are always very courteous.

Cindy

Aug 8, 2013

TIM KAPSCHE is AWESOME! On my 8th Suburban & love it! We traded in our spotless 2009 & received top dollar, so good we couldn't refuse the deal! We have purchased over 10 new/used vehicles here in 15+ years, Recommended to over 20 friends & family for purchases!

CRicker

Aug 8, 2013

Every person we encountered at the dealership was extremely helpful and friendly. We had an outstanding experience and felt that everyone was very professional. The process between sales, finance and taking the vehicle home was very smooth. We felt we received a fair deal and will recommend anyone we know to your dealership. Thank you for the great customer service, it is very much appreciated!

Feller4

Mar 28, 2013

A big thank you to Gene Klein, he has been the best salesman i have ever delt with and every employee that i came in contact with through out my purchase from beginning to end has been great, i would recomend Gene to anyone wanting a great experience at Karl Chevrolet, once again THANK YOU.

smithle2002

Mar 4, 2013

Karl Chevrolet has a great staff who is willing to give you the time, effort, patience, and care one needs when buying a car. We appreciate all the help they gave us and would highly recommend them to anyone!!! Thank you!!

TeamLily

Feb 2, 2013

Another Truly Exceptional vehicle purchase from Karl Chevrolet! Todd Landis is one of the Hallmark's at Karl Chevrolet. Customer Service throughout the dealership is second to none and it truly extends through the entire life cycle of our purchase. The value, care, service, support, and relationship of Karl Chevrolet makes it the Dealer for Life for us. We are simply proud!

rogervs

Apr 17, 2012

This was the first time to the dealership and we had a great experince. We worked withBrian Jeffords. Brian worked with us in all aspects of purchase of the pickup. The follow up is great to get the pickup back in for service. great dealership to work with. Thanks again.

Petes11

Mar 29, 2012

I Purchased Two New vehicles in 3 months from Nate. The guy is a gamer, very knowledable in all aspects of every vehicle he sells. He's Totally commited to the customers satisifaction and makes every effort to insure you feel welcome and comfortable throughout the whole process. I recommend Nate to all my friends who are in the market for a vehicle. Nate takes the time after the purchase to follow up with me and is always available to assist me if i need anything. I have full trust in Nate and it's as simple as a phone call to him with what i'm interested in and he takes care of the rest. He answers all my questions and takes the time to explain everything there is to know about the vehicle. He took me on a tour of the dealership and was very patient and friendly throughout.

Jhelmers

Mar 20, 2012

Brian was super to deal with, got a great used vehicle at a fair price. Brian went above and beyond to make this a great experience. Thanks

scottawilliams71

Feb 29, 2012

This is our second time dealing with Karl Chevrolet and Gene Klein. Both experiences have exceeded our expectations and the only surprises in the process were pleasant ones. We feel that everyone we worked with went out of their way to make sure we were satisfied with our vehicles and service.

kimberly.dickinson

Feb 21, 2012

We are very happy with our chevy traverse purchase. Jay was very helpful in finding us what we were looking for and getting us a good deal.

malibu#1

Feb 17, 2012

Gene & Chris were great to work with. Went in got my new Malibu at the best price and it all went very smoothly. I will be sending in all my friends and family to Gene!!! Thanks Karls

Jim Reed

Feb 16, 2012

The only reason I went to Karl Chevrolet was Gene Klein. I have purchased new vehicles from Gene when he worked at other dealerships. He has been the best salesperson I have worked with in the past and currently. I bought two new vehicles from Karl Chevrolet in the past 3 years and I did it over the internet with Gene. When I picked up my new vehicles they were exactly as ordered with all of the correct after market equiment. I will go back to Gene and Karl Chevrolet for my next new vehicle. I appreciate great service and it is top noth from Gene and Karl Chevrolet.

mrclark

Feb 11, 2012

Paul Roberg was exceptional to work with. He answered all questions and was responsive to our wants and needs. He was friendly, helpful and we would definitely recommend him in the future.

pfarrer

Feb 9, 2012

Gene was a great help when buying a new car for the first time. He was able to get me the options I wanted, worked with my incentives, and then helped me with financing to get me an option that was affordable. Gene was definitely the reason I walked away happy!

thjsjj

Feb 8, 2012

We went to Karl already knowing the make, model and options we wanted in a new vehicle. We had not been able to find just what we wanted at an acceptable price elsewhere. Working with Steve, he quickly found several vehicles. Steve worked with us to come to an agreeable price and trade in value. He was great to work with friendly, knowledgeable, not pushy or over-bearing. We were in our new Tahoe in just a few days. Would we go back to Karl to shop for our next car? Absolutely! Would we ask to work with Steve again? Wed insist on it!We need to also acknowledge our time with Luke during vehicle delivery. He was efficient, fun and very attentive to our personal preferences. Todays cars are highly complex, and the time we spent with Luke gave us a huge head start in enjoying the many features our new Tahoe has to offer.

ShannonWoodhall

Feb 8, 2012

I would definately recommend this dealership-and actually do! EVERYONE was so friendly and accomodating! I love my car and you all helped make me a very happy camper when I left! Since I have purchased my car I have also gotten my oil changed there and loved the service I received-fast friendly, I didn't even have to get out of my car for an oil change and tire rotation! You all are AWESOME and now have a customer for life!

ibes21isu

Feb 6, 2012

My wife and I originally went into Karl's to discuss trade-in on our used car and to look at a Volt. We were introduced to Jamie since we were looking for a new vehicle. I couldn't have asked for anything more in my salesman. He was great! He was very knowledgable about the car we were looking at and took the time to show us all the features. Since the technology on the Volt is so new, I asked a lot of questions along the way. Jamie was helpful through the whole process and if he didn't know an answer off the top of his head, he made it a point to write it down and follow up with us later in the evening. I have never been so relaxed while at a dealership. Jamie was very patient and showed us all the finance options available for the vehicle and Karl's was able to give us a better than expected trade allowance for our car. In fact, Jamie's no-pressure sales approach actually made us very confident in our decision to purchase that very night. I have never felt so good about our decision and about the customer service that was delivered (from Jamie in sales, to Mitch in finance, to Luke in delivery coordination)! They went the extra mile to make sure that we were comfortable with every step in the process. The experience I had at Karl's showed me that some dealerships do care about their customers and I look forward to my next purchase with Jamie and Karl's.

steverogers

Feb 6, 2012

Rick and Gene worked with us to put together a deal that work for us. They were great to work with and I would definately do business with them in the future. We purchased our vehicle on a snowy day and the pulled both vehicles inside and trasferred everything for us. Gene even moved our kids' carseats for us. I was very impressed at the service we received.

joames

Feb 6, 2012

I had been searching for a vehicle for several months and told Steve what I wanted. I received several email updates from Steve on vehicles he thought I would be interested in. Finally, I found what I was looking for! He did a great job keeping me in mind when vehicles came in that I was looking for.

mckaybs

Feb 6, 2012

Even though Karl's is a very large dealership, Steve Ames made us feel just as important as their largest customer. When spending significant money (for us) on a quality vehicle you want to know your business is appreciated and Steve Ames did an awesome job creating a wonderful experience. We will be back because of the service and value Steve provides.

patgrant_iaya7

Feb 5, 2012

Steve did a great job in helping us work out a price and payment plan that fit our budget for the vehicle we wanted. He was very polite and professional. I am transitioning jobs and hope to come see him soon again about another car.

jmyer1616

Feb 4, 2012

I buy all of my cars from Karl's. It is a great place. The salesmen are very good and have my best interest in mind.

ajansa0928

Feb 3, 2012

After a long day of car shopping, I finally felt at ease once I arrive at Karl Chevrolet. Maybe I was feeling more comfortable and less overwhelmed than earlier in the day, but Steve was friendly, helpful, and not too pushy. It also helped that the Malibu was exactly what I was looking for. We went back the next evening to make the purchase. My only complaint was not being told we'd need to have full coverage to take the car, since we were signing a loan contract. But luckily we're close with our insurance agent and it didn't hold up the sale. All in all, I have zero complaints and couldn't have asked for better service. Everyone was friendly and so, so helpful. Such a great experience!!

mtressb

Feb 3, 2012

I would defiantly go to Karls for another vehicle purchase! Everyone was great to work with, from sales to service dept! I would say it was a long day but everyone made it pleasant and they gave me a great deal on my trade in! I highly recommend buying your next vehicle there!I suggest using Paul Roberge in internet sales! He is knowledgeable on the vehicles and explains features in detail! He answered my two million questions and was very helpful! Thanks so much Paul for all your hard work! You get ***** in my book!

kseat

Feb 3, 2012

Wow! Fantastic salesperson! Would recommend this salesperson and dealership to anyone. Very polite and they are willing to make a deal! Everyone there made sure that my husband and I were well taken care of.

amandaboardman

Jan 30, 2012

Great Service. Listened to what I wanted in a new car. Offered suggestions according to what I was looking for. Found a complimentary car that fit my needs/wants. I had stopped to look at cars on the lot. Jay gave me his card and I gave him my contact info. About a week later Jay contacted me to see if I was still interested and find out when I would be available to stop by again. I also went to the website to get additional information. I was referred to Jay on one of my questions. He answered my questions and we set up a time to meet. I bought my car that day! Thank You.

jeff arment

Jan 29, 2012

Everyone was very helpful and took care of all my needs, made me and my family feel right at home. They explained every option on my new truck and gave me a very good price on my trade-in. I will tell friends and neighbors about the service that Karl's team showed me.

Bob & Lou

Jan 29, 2012

From the moment we stepped into the dealership showroom until we left after buying our new truck, we were treated with the utmost courtesy and personal service we have ever received. Our salesman greeted us immediately (we didn't feel like we were being pounced upon). Our salesman was very knowledgable, calm, patient, and attentive. We have never seen a salesman work so hard to make our deal agreeable for both sides. He did not do the dreaded hard sell that most people dread. He gave us time to talk privately when we needed to. He always explained what he was doing or checking on (we didn't sit there wondering where our salesman was). He was the only sales person we dealt with throughout the buying process (we have had a salesperson bring in his manager to add pressure at another dealership). He was above board in all the negotiations (which was a huge thing to us). He was willing to negotiate fairly with us. We will not forget that. We will highly recommend Carl Chevrolet and our salesman, Doug Nichol, to all our friends. Thank you Carl Chevrolet for being all that you are.

sandman1218

Jan 27, 2012

It was a great oppurinty to meet Nathan, at your dealer ship i had great time working with your staff he is fun and great to work with. I look forward to working with him in the future he left no stone unturned when questions where ask. Again i thank eveyone at Karl Chevorlet.Thank you,Jason F Squires

egibbs1937

Jan 27, 2012

very satisfied with all facets of the dealership.I would recomend the dealership to anyone. I have been treated with courtesy and respect. My car has been given top priority when i had it serviced.

b_g

Jan 27, 2012

I originally walked into Karl's with the intentions of "just looking" for a used Avalanche and entertaining the thought of trading my Nissan Titan. By the time I left, I purchased a new Avalanche. My entire experience working with Jamie Pierce was excellent. His knowledge and professionalism gave me great comfort throughout the whole process. I have never felt so sure about a purchase of a vehicle in my life, there is zero buyer's remorse here. Karl's large inventory allowed them to have the exact vehicle readily available that fit my every need, their trade allowance for my Titan was surprisingly more than expected, and their different finance options versus rebates illustrated to me that I was getting the best deal and lowest monthly payment. At Karl's they do care about the customer and the customer's best interest. From Mitch in the finance department to Luke clearly explaining the features of my new Avanche, I couldnt have asked for a better experience. Karl's has an amazing team. However, I would never had this experience if it wasn't for Jamie. He was very patient and understanding of my needs and I felt ZERO pressure to buy. I would recommend Karls and Jamie to anyone and I will most definitelty do business there again.

jhraymond

Jan 27, 2012

Our experience with Brian (Karl's) was wonderful. We weren't sure about switching brands of vehicles but Brian was not only knowledgeable about the vehicle we wanted, he was great to work with. The price of the vehicle was great and the trade allowance was more then expected. It was a very pleasant experience over all. Brian and Karl's will be the only dealership for this family and hopefully all of our friends. Thank you so much, Heidi Raymond

ML Kestrel

Jan 26, 2012

Our visit to Karl Chevrolet was a positive experience from the first step onto the lot until the final transactions and handshakes. Both Nathan & Luke were very thorough in assisting us in meeting our needs and wants in a new vehicle. They were very honest,knowledgeable and up-front in helping answer our questions and providing details about vehicle specifications and comparisons. My wife and I would highly recommend customers to be sure to include Karl Chevrolet as a major stop in shopping for a used or new vehicle.

jkstarr

Jan 26, 2012

Nathan went above and beyond for customer service and delivered a competetively priced vehicle to our home. He was prompt in returning phone calls and was both professional and friendly in his sales effort.

sanpalo

Jan 25, 2012

i purchase 2010 corvette convertible from karl chevrolet the sales poerson nate cracraft was great i came all the way from canada he pick me up at the airport at 11pm at nightthe sale went smooth they went out of there way to make me happy thanks so much robert franze

Thomas Chaput

Jan 25, 2012

We were on our way to by carpet for our home and not looking to by a new truck. We had a 1994 chevy truck we bought new and knew that is should be replaced so we stopped in at the dealership just to look. We were impressed with the selection and the exceptional manner in which we were treated that we decided to buy.

remmarkable

Jan 24, 2012

Gene Klein is the best salesman I have had the pleasure of doing business with. I have purchased a lot of cars over the years but after purchasing my car with Gene, I refuse to buy from any other salesman. Gene is trust worthy, knowledgeable and always professional. You will never make a bad decision with Gene at your side.Sincerly,Tammi Remmark

hawkfan1977

Jan 23, 2012

I had been looking for a new truck for a long time and had been to several different dealerships. When I got to Karl's, I was introduced to Gene Klein. Gene was extremely knowlagable and answered every question I had. Within no time Gene got me into a new Silverado and I love it! The entire dealership treated me great, and I will definatly buy from Gene again!!Thanks Gene!!

tjscharper

Jan 23, 2012

Upon arrival, we entered a different area and kindly were escorted to Gene's office. He showed us the used pickup we had looked at online and in conversation, options etc., soon decided a new pickup was for us! Found it refreshing not to be high-pressured, knowledgeable, kind and the overall experience with everyone was courteous and professional. Although you are 2 1/2 hrs away from where we live, we will return! Larry & Thelma Scharperp.s. so far, the Bluetooth is a BIG HIT!

Patrice23

Jan 23, 2012

Gene Klein is very friendly, knowledgeable, and readily available, even after the sale. Gene's professionalism demonstates a true concern for his customers and is an excellent representative of Karl Chevrolet's commitment to service and customer satisfaction.

sjwonders

Jan 23, 2012

We had a very good experience with Chris! She did a very good job of getting us a great interest rate for our new Traverse! She made the finncial process very quick and easy. Thanks Chris!

andyejones

Jan 22, 2012

I was not sure I was going to purchase a car when I had my first interaction with Gene. I had found my dream car and was sure I would not be able to afford it. Gene allowed me to ask questions and never pressured me. I ended up purchasing my 2011 Cadillac SRX because Gene and Karl Chevrolet made me a deal I could not pass up. They were able to upgrade my car while keeping my monthly payment the same. In addition I ended up with more warranty in the deal and they paid over blue book value for my old SUV to assure that I could purchase the car of my dreams. Gene is an amazing person. He is so sweet and kind and does not pressure people to buy anything.When I came to pick up my new car, Gene cleaned out my old SUV and bagged everything up for me! He has been available to me for questions since my purchase as well. I have never been treated so well at a car dealership as I was here. I wish more car salesmen were like Gene. In addition, the financing piece was quick and simple and very enjoyable. I am now a Karl Chevrolet and Gene Klein fan for life. Thanks Gene. You ROCK! Andye.

ShelleyH

Jan 22, 2012

I rated Karl Chevrolet with all 5's because I had such a positive experience at the dealership. This was primarily because of my interaction with Doug Nichol. I had been talking with Doug regarding the purchase of a 2012 Equinox. I let him know exactly what features I wanted on the vehicle and he was able to locate the vehicle in nearby Missouri. It had an extra feature added on that I didn't originally want. I was impressed that Doug was so patient and understanding with either decision - whether to go ahead and get the Equinox that he located or to have the option to build one to my specifications. Doug was knowledgeable and friendly without being pushy, which I greatly appreciated. I plan on using Karl Chevrolet for service and we will return when my husband and I ready to purchase another Chevy vehicle.

m3everitt

Jan 21, 2012

Gene did a great job working with us. He was patient and answered all of our questions. We will return to Karl in the future! Thanks!

smmaze

Jan 21, 2012

Every aspect of working with Karl Chevrolet was professional and comfortable. My salesman, Doug Nichol, was knowledgeable, friendly, professional, and low-pressure. He made looking for a car a relaxing and enjoyable experience. Every employee at Karl Chevrolet treated me as a valued customer. The atmosphere was very welcoming. Karl Chevrolet walked me through how to use my car and its features before I left. I felt completely comfortable in my new Chevy Equinox when I drove it off the lot. I would highly recommend Karl Chevrolet!

cyclonebrent

Jan 21, 2012

I think I've bought 4 vehicles (3 New, 1 Pre-owned) in the last two years from Karl and Gene has always been my salesman. Gene has been great to work with, he knows his product, understands what customers are looking for and is very good at putting them together. I've never spend 4 hours working a deal at Karl like I had some dealers in the past. They're very straight forward about what they can or can't do and I appreciate that type of car buying experience. My most recent purchase was a 2011 Grand Sport Corvette and I couldn't be happier.

Genuinejim12

Jan 20, 2012

I've purchased 2 cars from Jay Witte and Karl Chevrolet. In both cases he was professional, easy to deal with, and most important trust worthy. I feel I got an excellent deal on both the cars I purchased and more money for my trade than I expected. Customer service has been excellent. In one case, the Internet ad for my car said that it had Bluetooth, but my car was early-model year and Bluetooth was a late addition. Jay arranged for me to have Bluetooth installed in my car free of charge. In my past experience, most dealers try and wiggle their way out of these little issues, but it's those little issues people remember.Lastly, you won't find better service anywhere. Everything is organized at Karl - they expect you and give you a good estimate on both time and cost. It's an hours drive for me, but I won't go anywhere else.

JeremyDunlavey

Jan 20, 2012

I would highly recommend Karl Chevrolet for the purchase of a new or used vehicle. My wife and I have worked with Gene Klein on the purchase of our last 3 vehicles and I will continue to go back to Gene for future purchases. Gene is friendly, knowledgeable and provides great service both during and after the sale.

mlmteno

Jan 20, 2012

I contacted Gene looking for a 2500 Silverado HD truck and told him what I wanted and also told him about the truck I had to trade. In no time at all he called me back with an offer. I accepted the offer on the spot. When I arrived that weekend the truck was exactly what was requested plus they had it looking like something you would see at the Chicago Auto Show. It was spotless, full of fuel and ready to go. Sounds simple right.... Well, I was able to do all of this over phone and being 4.5 hours away trusting them completely. Since then my dad, my father in-law, and brother have all purchased a 2500 Silverado HD from Gene at the best Chevrolet dealership, Karl Chevrolet!Thanks Karl Chevrolet,Mark

mschuchmann

Jan 20, 2012

We purchased a new 2011 Equinox with Gene as the sales person. We had already selected the car we wanted over the internet.Gene helped us secure the price we wanted to pay with our trade. My wife and I loved this car. It was a great car to drive and ride in. It had adequate space for legs and head room when our 6 foot, 6 inch son rode with us. We did experience numerous mechanical problems with the car. Doug and Dale (service dept) were great in getting us right in and working on the problem at that time. I did write Mr.Karl Moyer several letters about the problems and told him I thought Chev should replace the car. In the end, the car was replaced with a 2012 Equinox. We paid a very reasonable amount as part of the replacement. Mr. Karl Moyer visited with us by phone several times. We believe Mr. Moyer takes care of his customers. We believe he is a person of high integrity. Mr. Moots(new car manager) was our contact and took well care of everything we needed done. In several years we will return to the Karl Moyer Dealership to purchase another new car.

tammybotos

Jan 20, 2012

Mr. Witte was extremely knowledgable about the inventory,products and services Karl Chevrolet has for sale. And his customer service has been superior, even after the purchae of my vehicle.

dandut2007

Jan 20, 2012

I have been to Karl's quite a few times looking for a vehicle and who is always there but the best trusted salesman Jay Witte. Jay is awesome and is always willing to take time no matter what he is doing to answer any questions or looking for a perfect vehicle for 3 hours. That to me is a great salesman. Karl Chevrolet is a great dealership and when it is possible again I will be buying my next vehicle there as well. Also want to thank Mike Moots for all that he has done for me as well. He is also great to work with. Karl Chevrolet is lucky to have Jay and Mike. Thank you for everything.

joemitchell

Jan 20, 2012

I went in Karl's with a general idea of what car I wanted, I left with a different car after some very helpful advice from Gene Klein. I purchased this car over a year ago and couldn't be any happier. I left Karl's completely happy and still am today. Excellent service to this day, and I highly recommend it.

Michael Higgs

Jan 20, 2012

Gene was very helpful in the dealing on our new 2012 Camero. After going to the dealership for a test drive, I was never back there except to pick up the car. All the dealing was done on the phone. It was very convient and did not waste my time standing around at the dealership. Gene was very friendly, courtious, polite, and I felt very comfortable with him and the dealing. Thay never even saw my Equinox I traded in until I dropped it off to pick up the new car.I felt they where very trustworthy with me. When we picked up the car the staff was great. They went thru every feature to the last detail, and even set up my phone to the blue tooth feature. The car was immaculate and full of gas. I would definitely recommend Karl Chevrolet, Gene Kline and the staff.

ameliaweiny

Jan 20, 2012

Gene was very helpful and took the time to make sure that I was getting what I wanted. Unlike other dealerships I have been to, I didn't feel the pressure to make a purchase. He was more interested in finding the right car for ME. Whenever I have a question about my vehicle or want to schedule an appt to get work done, he is more than helpful to answer my question, set up an appt., or take me where I need to go. I would recommend Karl Chevrolet and most importantly Gene Klein to anyone! Thanks again Gene and I love my Chevy Equinox!!

paulvg

Jan 20, 2012

Gene Klein and the staff at Karl Chevrolet were awesome. The reason I chose Karl above my local dealers was Gene Klein worked hard to get me the truck and price I wanted. After my purchase the staff was very helpful and answered every question I had. I also appreciated how quickly and efficiently I was taken care of once I got there.

Jana/Dave

Jan 20, 2012

My husband and I went to several dealerships (including Karl Chevrolet). I test-drove two different types of vehicles (Chevy Cruze and Mini-Countryman). Of the two, I preferred the Cruze and loved the way it maneuvered! I test-drove the Cruze at a different dealership, but they didn't have the exact model I wanted and told us they wouldn't be getting one in the near future. So, my husband did some online research in hopes of finding a match nearby. He got a hit from Karl's website, so we both checked things out ahead of time, such as ratings on the Cruze; Kelly Blue Book value of the car we were considering trading in; etc. We headed to Karl's fully prepared to do some business! We had never been to their dealership, and were thoroughly impressed with the entire experience (including their facility)! The Sales & Accessories Rep, Doug Nichol, was friendly and fair, and we were satisfied with the offer made on our trade in, as well as a couple other perks included with the overall offer. My husband and I accepted, then we moved on to the finance department, where we worked with the Business Manager, Paul Schnepf. He was professional and had a great sense of humor! After we completed the paperwork, we went out to pick up my new car. Luke Bowers (sp?) showed me numerous items on the car's functionality; how Onstar works and helped me get things set up; etc. He was extremely helpful! After a couple days, I contacted Doug Nichol about an owner's manual I'd found that went with the car stereo in my trade-in which was on their lot. I told him I would really like to keep the manual with the car if possible, and asked if I should mail it to him. He said he could relate to wanting to keep those items with the vehicle, so I mailed it to him and he assured me he would take it over and put it in the car's glove box. I have experienced no problems with my new Cruze to date, and absolutely love everything about it! I'm gradually learning how everything works. I would definitely recommend Karl Chevrolet for a great "overall" experience when shopping for a new car!

Lance455

Jan 20, 2012

I purchased a new 2012 Camaro with Gene as the sales person. I had already decided on what features and options I wanted. Gene was very friendly, courtious, polite during the whole ordering process. Had quick answer to all my questions through email and contacted me when the car finally arrive. Kept in contact after the purchase to make sure everything was going great and if I had any questions. I would definitly buy from Karl Chevrolet and Gene again in the future.

cws4kc

Jan 20, 2012

Our family would definetly recommend Karl Cheverolet. Our Salesman, Nate Cracraft, has treated us like family from day one. We have purchased two vehicles from Karl and it will definetly be our dealer for life. We have a young son that is into everything and Nate was very understanding of that offering him coloring books and crayons while we talked. And after we purchased our vehicle Nate allowed our son to pick out and take home a rock. Brian Benson was also very good to us in making sure we were comfortable in our purchase and afterward, we stopped in after the purchase to pick up the spare key and he made that happen seamlessly. Nate and Brian worked very hard to make sure we were in the vehicle that we wanted at the price that we could afford. Nate gave us a great over view of our new car and answered all of our questions that we had, he even went to the extent of programming his number in our car and told us if questions come up just to call him anytime.After we had the vehicle for only four days I hit a deer on the way home from work. I was shocked to get a phone call from Nate making sure I was okay and offered his help. He set us up with the Collision center at Karl Cheverolet, from there we met Dave Greiff. He did everything he could to make sure we were taken care of from getting our vehicle from the tow place, to keeping us updated with all the steps of the way, to making sure everything was brand new again after we picked it up. Karl Cheverolet will definetly be our dealer for life we live over an hour away and it's definetly worth every mile.

dkldrmn

Jan 20, 2012

Customer service is what they do. From the sale and after they are always there to take care of your needs. Tires for life is an awesome benefit.I have made two purchases from them and will make more.

dadoftandt

Jan 20, 2012

Karl Chevrolet employees are top notch. Gene found the truck I wanted and worked hard to make sure that I would get it. When the truck arrived, I was extremely pleased. I was given a thorough briefing about all the features of my truck. When I had a question, they had the answer. The employees went the extra mile to make me feel like I was more than just a customer. They are knowledgeable and courteous. I am from a town, ninety miles away, but I get my truck serviced at Karls. They are definitely worth the drive. If I purchase another chevrolet, Karls will be my dealer of choice and Gene my salesman!

Petes11

Jan 20, 2012

Anytime a person makes a vehicle purchase it's a big decision. Nathan Cracraft and the whole Karl chevrolet family armed me with the knowledge and tools i needed to make the best decision. They took the time to help understand my needs which is uncommon to find from sales people. That's when i knew i was dealing with the right dealership. They didn't want to just sell me any vehicle, they went over above expectations to get me the vehicle i wanted. I was impressed by their professionalism and approach to overall customer satisfaction.

Mattst

Dec 22, 2011

We just purchased our 4th vehicle from Tim Kapsch and we will keep returning to Karl Chevrolet for years to come. We really trust and appreciate the all around package Karl's offers from sales to service.

andy.ireland

Dec 16, 2011

Everybody from the sales department, to business and all the way up to the General Manager worked together to help get me a deal that worked for me.

Luvgsa

Dec 2, 2011

Kenny at the Quick Lube is GREAT! He is friendly and goes the extra mile to take care of the customer! Kenny noticed that my windshield wipers left stripes on my windshield, so he went back to double check their wear. They just need to be cleaned so he cleaned them. He should be promoted to Service Advisor! Andy also did a great job. He also made sure I was able to get my car washed and made very helpful suggestion for the care of my car.

j3jkranz

Nov 5, 2011

Excellent people to work with. They really bend over backward to help you through the sales process. They found every rebate and incentive possible to get the best price. Their selection was better than any I have seen. If Chevy makes it they have it. The Finance officer found me a better rate than I had gotten as pre-qualification which was outstanding.

makbull

Jul 21, 2011

We had been looking for a car locally and was not finding what we were looking for. Our son, a previous customer of Karl Chevrolet, said to check with them. We looked on line that night and put in what we were looking for. The next morning we received a call from Jason Mickelson telling us he could get "THAT" car for us. The next day we went to Karl Chevrolet and picked up our new Equinox LTZ. We were treated very well and felt very at ease with Jason, received great financing thru Chris and hands on intructions from Luke. From the time we arrived to the time we left, everyone made a great effort to make sure we were well taken care of and that we were happy with our purchase. We have had follow up calls from Jason and reassured we could call with any questions we may have. We recommend anyone looking for a car to call Jason at Karl Chevrolet and see what we are talking about.

scoobnamos

Jul 19, 2011

Jason Mickelson was awesome to work with. Although the truck we were originally interested in was already sold, when we told him there were a couple other trucks we might be interested in he set up a time so we could meet with him (even though it was his night off). Jason really listened to what we had to say about what we were looking for. He was especially great about letting us take the truck were interested in home to see if it would fit in our garage and assisting with getting the financing going while we did it. By the time we got back to the dealership, everything was ready to go and we were able to get the papers signed that night. Jason and everyone else were really patient about addressing a couple of minor concerns we had even though it was getting late.Although we had had no intention of purchasing a truck that evening we are happy with our new-to-us truck and the service that we received from Jason. He's even called twice in the past week since we bought the truck just to make sure everything is going okay which is more than many dealerships do. We would definitely be willing to refer our friends or family to Jason and Karl Chevrolet.

csulliva

Jul 17, 2011

I had recently purchased my Cruze from Jason. We had spoken to him on the phone and emails prior to actually meeting in person and purchasing my vehicle. Once we met Jason, he was just as nice and friendly in person as he was over the phone and emails. I had the best experience ever when purchasing a new vehicle. He worked with us on everyone we were looking for. I had the best overall experience with everyone at Karl's. Everyone was awesome to work with and walked me through everything step by step in setting up my car and the controls. I would recommend purchasing your next vehicle from Jason and Karl's. I will recommend to everyone I know and I will Definitely purchase another vehicle from Jason if needed.

Lewy155

Jul 17, 2011

I firmly believe that when you're buying a vehicle, the car, cost, finance, are not nearly as important as who you are working with. These things are just details. I think most people would agree that the salesperson is who truly creates a great or not so great experience. When two people want to make something happen the details will fall into place. Jason Mickelson is a perfect example of someone who wants to make something happen for you. He is on your side the whole way through and strives to make every person very happy. I remember reading a quote somewhere inside of Karl Chevrolet that said "The more you get people what they want, the more you get what you want". Jason truly desires to find you what YOU WANT. He is NOT the kind of guy that says "this is the closest thing we have now lets make a deal". He will do everything he can to find you what you want.My Experience:I had been through many dealerships and spent countless hours online looking for a truck. I am picky and I have been burned by other dealers in the past. I wouldn't call myself an ideal customer. I was in contact with Jason about my search and had let him know what I was looking for. I had done my research and knew what I wanted. On Wednesday I was at a few dealerships and stopped in to talk with Jason and check out a truck they were just getting ready for the lot. I later decided it wasn't quite what I wanted and had to leave for work. Thursday I brought in some online ads for trucks similar to what I wanted and showed them to Jason. We went to take a look at another truck on the lot and decided it again had a few things that didn't fit me and decided to keep looking. Throughout this process I can recall several instances where the following would take place. I would talk about a truck and eventually Jason would say something like: " well that truck is a good deal but I know it's not everything you're looking for and its not a GREAT deal. I want to find you what you want at a great price" He isn't trying to sell you "A" vehicle but instead "THE" vehicle for you. Off to work I went on Thursday. At this point we had discussed that I was in no hurry and did not need to buy a vehicle immediately. Jason said he would devote some time to searching for me and let me know what he finds. I returned Friday because Jason had just gotten a truck in that he knew I would like. Jason couldn't have been more right. I loved the truck and loved everything about it. The vehicle fit every one of my requirements and was exactly what I was looking for. After going for a drive I took some time to haggle with his manager and got the truck at an absolutely great price!!! Jason was on my side the entire time start to finish and was able to get me an outstanding vehicle at a great price! Furthermore the "finance guy" Mr. Stewart was excellent and was able to get me the promotional APR. Now let me point out that I was at the dealer on average 3 hours each day Wednesday -Friday and an hour on Saturday when I returned to pick up the truck. That is 10hrs of face time and I can promise you there is not another dealer or salesman in the state that is going to put that much work into one sale.! This does not include time spent searching for a vehicle for me while I was away. Throughout the entire process Jason was friendly, helpful, honest, personable, caring, enthusiastic, courteous, and always willing to do anything he can to help me out. Jason is there to sell cars but he is really your partner in finding the car for you! I highly recommend you see Jason for your vehicle needs! As their motto states, Jason and Karl Chevrolet will be my dealer for life.

hub9423

Jul 16, 2011

I was going to Karl Chevrolet to service my vehicle and my wife and I decided to explore the possibility of trading. I also had a meeting to be at that day and after dropping off my vehicle for service I told the service manager I was thinking about trading, and he asked if I wanted to meet with a sales associate. Much to my pleasure I was met by Jason Mickelson who sold me the original vehicle that was being serviced. I discussed with Jason what I was looking for and he started to try and get me in a new vehicle that day. Jason also secured a vehicle for me to go to my meeting. Upon returning, Jason met with me and was able to get me a new vehicle that day, and also kept me appraised of what was going on during the process. I have never had a better experience in purchasing a vehicle as I had that day. Jason is the kind of sales person that will keep me coming back to Karl when purchasing another vehicle. From the moment I stopped that day, until the time I drove off with my new Equinox, Jason and his wife along with Chris Housenga (finance)and Luke (Bells & whistles guy) made me feel like I was their most valued customer. I will recommend to everyone I can that Karl Chevrolet is the place to buy a vehicle. My thanks to Jason and everyone else for everything you did for me that day, and for the follow up contact to see if if I needed anything else.

gbeltz325

Jun 29, 2011

I can't speak highly enough of Jason Mickelson and of the friendship and outstanding and professional service he provided to me as a new customer at Karl Chevrolet. Jason helped me through every step of one of the most pleasant automobile buying experiences I have ever had. Karl Chevrolet has an outstanding product line and a large inventory of vehicles to select from. Still, the vehicles they sell are first represented by their sales associates who meet with customers and instill faith, trust, and confidence in their honesty and sincere desire to help you as a valued customer. Jason is one of the best examples of a no-pressure, knowledgeable, enthusiastic, and highly skilled sales people I have ever met. Most of my purchase was handled either via email or phone calls before I had the chance to meet Jason personally. Two days after my first contact with Jason my deal was finalized and I was soon able to meeet Jason in person as I picked up my new Avalanche. Jason was kind enough to call the next day to see if all was going well with the vehicle and if I needed his assistance in any other way. If you want a pleasant purchasing experience, a great deal on your new or certified Chevy vehicle, and a feeling of confidence in the people you are dealing with, Jason Mickelson and Karl Chevroletr are the Chevrolet dealership team you want to work with! Thanks Jason again for all your help!

sbaumhover

Jun 27, 2011

I was not actually looking to buy a new car when I visited Karl Chevrolet on Saturday. I had spoken to Jason a few times through emails and on the phone and was just looking at possible financing options and trade in values. I haven't always had the greatest experience when shopping for vehicles without my husband or my father with me. As soon as I drove on the lot I was immediately impressed with the service and friendliness of everyone. I worked with both Jason and his wife, and had a wonderful experience with them. Both were very helpful in getting all of my questions answered. I got a great deal that I couldn't refuse and bought my new Chevy Colorado! I will definitely be back for any other car purchases!

allyash

Jun 24, 2011

I recently had a great experience with buying a new car. Jason Mickelson is like no other car salesman that you have ever seen. He is very personable, friendly, knowledgeable, and non-pushy! I did not have "buyers remorse" after purchasing this car. The last car I purchased was 22 years ago and will count on my new Cruze lasting longer! Karl Chevrolet is the dealership for us! Thanks Jason!

redcorvette

May 10, 2011

From the first contact with the pros at Karl Chevrolet i has a good/secure feeling. they listen to my concerns and described back as they listened well. they were confident they could handle the issues and in fact informed me they had Corvette specific techs. Once the service appointment was set we shoed up at the scheduled time and they carefully and thoughroly check us in. they gave us a ride home in a new and clean transport vehicle. within a short amount of time we recieved a call with a confident diagnoses and price estimate. we approved everything they suggested as it eas in complete alignment with our guesses. They made the repairs in a most timely manner and the cost was exactly what we were estimated. then they came to pick us up and bring us back to the dealership. and checkout and payment was just as pleaseant as the check in process. no surprises. this particular Corvette is a valuble collectable and cheerished by the entire family. Karl Chevrolet's team did a superb job and I will be having them do any work needed my others if/when need be. it is also the most impressive dealership I have ever seen. a wonderful experience all around. Thank you Karl Chevrolet for a job, and customer service, greatly done!!!

nascar1

May 9, 2011

Dave & Mike in the service dept. are just the best. They have the best customer service and this is very important in these days. They treat you as a friend and go out of their way to help you. Dave and Mike just 2 great people that make me come back.Thanks Dave & Mike for all you do for me.Tom Dawdy

RobertEmil

May 4, 2011

Always receive great service. Very friendly no matter how busy they are and definitely go the "extra mile" to keep the customer satisfied and returning. Would probably be the reason I would again purchase a vehicle from Karl. We have purchased 3 cars and a truck and will return to purchase another car this summer.

dc49911

Apr 25, 2011

I purchased my last vehicle from Jason and I plan on purchasing my next vehicle from him. Everyone I dealt with was friendly and helpful through the entire process. Sales & service hours are convenient. I only take my vehicles to this dealership for service/repairs. Awesome experience!

bjreimer78

Apr 20, 2011

Bought 2 vehicles from this dealer. 2006 Toyota Avalon and 2008 Buick Enclave. I felt like I got a great price on both vehicles. The sales were very easy and enjoyable. Both cars have been great. I recently had to take the Enclave in for a repair in the body shop to fix a water leak from the roof. I took it in at 7:30 AM, and it was finished by noon. They did a great job, and because I was a good customer, and my car was out of warranty, they did a "good will" warranty repair and fixed the problem for me for free. They take care of you before, during, and after the sale, and I appreciate that greatly. I will definitely buy from Karl Chevrolet again and again.

DrakeBlake

Apr 18, 2011

I went in for a tire repair and had a very memorable experience. Randy, Scot and Dale went above and beyond the call of duty to hunt down a hard to find replacement tire. Even driving 30 minutes there and back to pick it up. Best customer service I've had in years.

kippnkatie

Feb 16, 2009

I took my 1999 chevy silverado in because it was having trouble starting and stay running. When I dropped the truck off I ask them to also give me an estimate on fixing my 4 wheel drive, having trouble engaging and disengaging, and my tow/haul, also not always engaging and disengaging. Well they charged me about $650 for the whole deal. They replaced an oxygen sensor which fixed the running problem and then they also charged me $90 for each estimate, WHAT??? Of course they won't give you the vehicle back until you pay it all, who the heck charges for an estimate. Each of the other items was going to be about $300 to fix and the only problem was with the actual switches on the dash. Of course when the told be it was the switch with the 4 wheel drive I ask if it was the switch on the dash or in the transfer case, they said that they didn't know. So they charged me for an estimate and didn't really know what the problem was, or so they say. My father's yukon was having the same problem with the 4 wheel drive so he took his to M&M motor in Creston, IA, great place by the way, and they said they knew exactly what the problem was and put a new 4 wheel drive switch in his dash for $90, oh wait, yeah that is what I paid just for the estimate. My father then bought me a switch from M&M for $68 and I spent about 5 minutes of my time and put it in my truck. I didn't even use a tool, just my hands. Popped the dash off with my hands, pulled the switch out, plugged in the new on, and popped the dash back on. Very simple and it literally didn't take more then 5 minutes. Please do not go the Karl.