Used Cars for Sale at Keith Pierson Toyota in Jacksonville, FL

STAN

Aug 23, 2016

GREAT EXPERIENCE, MARK WAS VERY KNOWLEDGABLE AND THOROUGH.

Jen

Aug 21, 2016

Against my better judgement, I went to KP Toyota as a "friend and family referral", so I at least expected good treatment despite what I had heard. The sales lady was pleasant, and I was very upfront with her about my needs and my credit history. After two hours, Karen (New Car Manager) came to the desk we were at. She proceeded for 5 minutes to lecture and speak to me in the most condescending manner. It was the most unprofessional situation I have ever been in. Finally I asked her what interest rate she had me at, and she replied with 14.9%. I was shocked and stated I knew I could get better than that rate. She proceeded to tell me I would not, and when I told her I expected 5 or 6 percent she assured me I'd never get that. In her "30 years experience" she knew more than me. Well, I guess she was sort of right, I got 3.86% for 60 months and 4.59% for 72 months. Not 5 or 6! I have since bought the highlander of my dreams from a Toyota dealer in Daytona, who was more than happy to work with me. Totally worth the drive!Despite Karen, the salesperson and Karen's boss knowing about the situation no-one has contacted me to try and rectify the situation, making it clear to me I was just a number (and that's how they treat friends and family). Oh, and by the way- according to Karen, anyone can buy a house. So anyone out there who doesn't own their own house, call the mortgage company and tell them Karen sent you :)

Sue Moore

Aug 17, 2016

Salesman and Sales Manager agreed on a sale of a used Honda Odessy with me. I told them up front what I had to pay and they said that would work for this vehicle. They even allowed me to drive the vehicle home to ensure husband could easily enter and exit the vehicle since he has had cancer surgery that has resulted in his head and neck being permanently braced. He is 6'2" and has no movement in his head and neck. The salesman made the trip to the house with us. The vehicle was perfect for transporting my husband so I told the salesman I wanted it. We went in to do the paperwork . The next thing I knew this lady comes out (Karen, I think. Name tag indicated Sales Director) and says Chris, Salesman, and Marcus, Sales Manager, made a mistake and we can't sell this vehicle to you for what they have agreed to. This tactic continued and we left because she refused to make it right. I called back two days later for Keith Pierson. Tia, Mr. Pierson's Assistant, told me she had spoken with Keith Pierson and he would not agree to follow through on the deal that his salesman and Sales Manager made with me. Therefore, don't do business with a dealership that will not follow through on commitments made with customers.

Tje

Aug 16, 2016

I went just to see what they had on the lot, ended up trading in my Jeep for a Dodge Dart with half the miles and a lower payment. Tyler was very helpful and knowledgeable, I told him what I was looking for, and in a couple hours I was ready to go with my new purchase. I couldn't be happier with the great price and service we received.

Will and Olivia

Aug 16, 2016

Stopped at the dealership to check out the deals for a new car and left with a new 4Runner! We had no intention of buying a new car at this time and were doing the homework on what was out there. The salesman and manager were working hard to get us a great deal. We couldn't say no to what was offered and very happy with our purchase. Recommend Keith Pierson Toyota to anyone looking to buy a car.

Steve C.

Aug 16, 2016

Great service, great atmosphere! Everyone was very helpful, especially Eric who worked with me to get the Tundra I wanted. Thanks to all involved!!

Bryan Hatch

Aug 4, 2016

Best prices, Sales staff and management work until you are satisfied. I hate car dealers. I really love these guys! I will never shop anywhere else again. I highly reccomend making your next purchase there. My 2016 Sienna has a LIFETIME warranty! Does your Honda? Didn't think so.

MaryMac

Aug 3, 2016

Got a lower payment Kennedy went above and beyond for us and we left with 2 new cars! Went in for service oil change on our new Toyotas and left with 2 more new toyotas

Julesof3

Aug 2, 2016

Derek was great to us. He tried so hard to find a vehicle that met the needs of my family and my pocket. Staying after closing to make sure everything was taken care of and even came and picked up my trade in. No pushy sales pitch our pressure to buy anything. It was definitely the best car buying experience I've ever had.

Corpsman91

Aug 1, 2016

I was a bit hesitant in buying a new vehicle. The store was able to explain all the details when it came to buying and in the end provided me a great first time buy experience. Would recommend them to anyone. Thank you.

Le Linda Blakely

Aug 1, 2016

From the moment you enter the dealership you are greeted and given the best customer service ever. My salesman Ray Ledgister was helpful and satisfied my requests for what I wanted in a car. It wasn't too hard because I researched the 2016 Highlander and I knew what I wanted. The lifetime warranty on new cars was a plus. This dealership and the sales crew met all of my expectations and more. Kudos to Keith Pierson Toyota!

terrible sales guy

Jul 28, 2016

I was told to come here by a coworker, and was told they sell a lot of cars so the deals are good. Neither one was correct. The sales guy (jason key) was rude and did not listen to what I was telling him I was looking for. The car that he ended showing me was way out of my price range and I felt like he was just wasting time until he could leave. Complete waste of time.

Shannon Keeney

Jul 23, 2016

For the record, I do not like car shopping. This was my first time (solo) and I was not looking forward to it. Chris Drakos was so patient. He answered all my questions ( some more than once). I knew what I wanted and was willing to shop for it. I didn't think a new vehicle was reasonable for my budget but there offer was truly to good to pass up. If I ever buy another car, I am going back to Keith Pierson for another pressure free shopping experience. This is my first brand new vehicle ever, I love my 2016 RAV 4. Thank you, Chris Drakos and Keith Pierson Toyota.

TomP

Jul 22, 2016

Great experience all around. Jackie Saint Pierre was a big help and she went out of the way to make our experience enjoyable. Look forward to using the dealership in the future.

pat

Jul 22, 2016

Today, July 22, 2016, at 4pm, I have been waiting on hold for 10 minutes, listening to a garbled recording, while trying to make a service appointment.

Michael rhoden

Jul 21, 2016

Someone told me to go to another dealership but we came here and what a great experience we had. Salesman has called several times and I would recommend this place to my friends.

Eddie

Jul 21, 2016

Keith Pierson Toyota Made me feel like part of the family when I was in the process of picking out my new car. The salesman was very knowledgeable and presented his self in a professional manner. The whole process of buying my new car was done to my satisfaction and not one time did I feel pressured to purchase a car that did not meet my needs or my budget and all of my concerns were also meet to my satisfaction.

Bill Lewis

Jul 20, 2016

The second we stepped at Keith Pierson Toyota they treated us just like family making sure that we comfortable and that we had food and drinks. At the time they had a cookout.

Ronald and Atravon Mayo

Jul 19, 2016

Our first experience with Keith Pearson Toyota was a blast! From the greeters to the friendly smiles from all the staff. We would like to thank Darryl Carter Sr, for his professionalism and patience. He was very informative and helped us get the perfect vehicle for our family without any pressure. We truly appreciated that!!Thanks to Terry for making us feel comfortable during financing. From beginning to the end of our experience (sales, test drive, finance) All involved kept smiles on our faces. We would definitely recommend Keith Pearson Toyota to all of our friends. We also highly recommend Darryl Carter SR.

Rick M.

Jul 19, 2016

We went to Keith Pierson to test drive a RAV4. Our intent was to test drive several car brands at different dealers and then make a decision. Paul and Asif made our visit very pleasant and answered all our questions and concerns. Even though they knew we were considering other SUVs, they were very professional and did not bad talk the other brands we were considering. They explained the advantages of buying a new car from Keith Pierson as compared to others. Neither one tried to pressure us into buying from them, only speaking of the advantages. We ended up making a very good deal and we left with a brand new RAV4. We are very satisfied with our decision to buy from Keith Pierson and would recommend others to do the same.

loki

Jul 16, 2016

My experience was wonderful and my salesman Gary Doski who was very professional and he tried his best to found us the car that we wanted. He left the deslership with a Toyota 4 Runner Limited 2015 and we love it. If you are looking for a Toyota this is the place go. You will be very happy.

Stephanie McEvoy

Jul 16, 2016

From the first contact email from Austin after I had contacted the dealership through the website to the moment Darrell handed over the car, Keith Pierson Toyota staff were a joy to deal with. I'd especially like to thank Darrell and Terry for helping me get the right car for the right price. Chris is in training and he took us for the test drive and did a great job answering technical questions about the car. Just a great group of people. I appreciate you!

Karose

Jul 11, 2016

This is my 3rd car with Keith Pierson Toyota. During my recent purchase, I had the honor and privilege to interact with a 6 time top salesman. He was polite, professional and very confident in his skills to "seal the deal!" He was an awesome salesman and I had an "exceptional experience!". I absolutely love my car!!!

Fred Palato

Jul 11, 2016

This is my second new car I purchased from Keith Pierson Toyota. I came back because they always treated me very good. This experience was no exception. The salesman (Eric Lowe) was extremely patience, knowledgeable, and friendly. He made this buying experience a ten (10). Chris Jordan (F&I) was also extremely helpful, informative and efficient. The entire staff was very courteous, the store was immaculate. When one commits to $40,000+, one is very cautious, your staff was the best. Normally to purchase any car is a bad experience, but not at Keith Pierson.Thank you very much for every thing.

April Messineo

Jul 7, 2016

My husband and I purchased our car from this dealership and the service was excellent. Our salesman was very knowledgeable, courteous and polite. We will definitely be visiting this dealership for all of our vehicle needs. I highly recommend purchasing a vehicle from here.

MadMom

Jul 7, 2016

I purchased a used truck from them less than a year ago. During the test drive the AC wasn't working. so we told them we weren't interested in the truck. we were called later and they said that the sales man must not have turned it on correctly that it was working so we went back and drove it. we ended up buying the truck to only have the same issue come up a few months later. I took it back to them and they said that it was a used car sold as is and my salesman no longer worked there. I was shocked that this great service that they say they provide was a joke. I had them look at it again and it cost me $600 to fix the Ac well less than two weeks later it is doing the same thing so we took it back. I was told that it wasn't covered under the warranty because its doing something different now. What? The AC hasn't worked properly since day one! needless to say I am stuck with this lemon for my son to drive around in the HOT Florida summer. Shame on you Keith Pierson for selling a lemon! They have no desire to right their wrong so I will tell everyone that I come in contact with that this dealership is horrible and they don't stand behind the cars they are selling.

TannFaith

Jul 3, 2016

My sales person, Derek, was great to deal with. He patiently worked with us to find the right car and then find the right deal for us. Mike was easy to work with as well. My problem is getting the scratches I found on my warranted paint job when I got home fixed. I called immediately, but the paint guys don't work weekends. I did not get a call back as promised from the service department and when I finally called them, they told me the guys hadn't come in that day for the storm. A courtesy call would have been nice. When I did finally get the car in, it was taken back and done quickly, but they only buffed and in the shade of the overhang, you can't see the scratch. When I got home and found it still there, I called but the paint guys had already gone home and since we were leaving for our vacation, I still have the scratch. I hope to get it in this week, but who knows. With the 4th of July week coming up, the paint guys probably have a super long weekend.

Scion Fan

Jun 30, 2016

Toya was very helpful and attentive throughout the entire process. She kep me informed about the status of the process, and was knowledgeable about the particular vehicle in which I was interested.

19FATBOY99

Jun 30, 2016

MY SALES PERSON DARRYL CARTER WAS EXCELLENT. VERY KNOWLEDGEABLE AND HELPFUL WITH CHOOSING THE RIGHT VEHICLE FOR ME. I AM VERY SATISFIED AND WOULD BUY AGAIN.

Grandsonat1

Jun 30, 2016

I went in with a BIG problem and Derek worked with me totally! A very good salesman. Very considerate and knowledgeable. I have dealt with Kieth Pierson for the purchase of my other vehicle and walked away happy! thanks

PriusVision16

Jun 26, 2016

We had a good experience and were taken care of by a great representative. The deal price was fair. The sales facility was first class.

Linda Young

Jun 26, 2016

Surely thought we really couldn't get financed for a nice used car BUT we got a BRAND NEW RAV4 OMG what a rush!! We love your car dealership!!!

Satisfied Client

Jun 22, 2016

Upon entering the dealership I was greeted by Eric Lowe seeking above all other things - what my needs were and not his! Was able to get great pricing without much effort. Will definitely be back to buy my daughters 1st auto!!!

Patricia Corbett

Jun 19, 2016

I was in the market for a new car and I was told to stop into Keith Pierson Toyota. Upon arrival I was met by a super, non pushy, yet very knowledgeable salesperson (Toya Jones). She made the entire experience, a truly exceptional, remarkable experience. It was so much fun, until I almost forgot I was there to purchase a vehicle. Once she found out I was interested in a Camry, she explained every detail of the car, answered all of my various questions, and yes he made the sale. Thanks Toya for the trulyexceptional, excellent service.

bobcat3059

Jun 19, 2016

This is my Third vehicle fro this dealership and the second that I have come with someone and we both bought new vehicles at the same time. Keith Pierson Toyota was great to deal with, the salesman was great and an excellent buying experience as always.

pete148

Jun 16, 2016

salesperson was to the point and promoted the best features, benefits, and value of the sienna xl.. he worked for the sale... question after questions we had.. and yes this rep made the sale. the Toyota, sienna xl..is great what a ride.. my neighbors noted the new vehicle.. ha...great experience..

Rhonda

Jun 14, 2016

Paul was very knowledgeable about the vehicle we were looking at. He and the sales manager did not waste our time and we were able to make the deal we wanted!

Paul

Jun 14, 2016

Having purchased many vehicles from Keith Pearson. My family has also followed me. Great place and professional staff.Highly recommended.

PVBeachlovers

Jun 9, 2016

We were just there to get info & test drive a Highlander, one of several 7-seater cars we were considering. Our encounter was informational, professional, and cordial. Consumer Reports rated the Highlander highly, so we knew it was a good vehicle. Also, we had done on homework on pricing, so we knew a great price when offered in negotiation. We had not planned on buying that day, but they made everything so straightforward and easy! Would drive the distance across 'the ditch' to shop there again! Big thanks to Eddy M.!

Don & Elaine

Jun 9, 2016

We were tired of shelling out for repairs ever other month & still not having dependable car, so we went to Keith Pierson's. We had a great sales lady, very helpful with everything. Start to finish we were in & out in about 2 1/2 hours....no hassles. The finance guy, Chris was really good. He was so organized & fast....very helpful. We drove one right off the show room floor.

stjt621

Jun 8, 2016

Darryl Carter made the purchase of my new vehicle enjoyable. He was friendly, knowledgeable and had my best interest in mind. I would recommend this dealership. Excellent customer service.

Experienced automotive guy,

Jun 8, 2016

An eye opening experience from the moment entering the dealership. There was a difference in the "air" at Keith Pierson's. All the salespeople greeted you with a hello and a smile, , they were dressed in kakis and white button down shirts and ties. A very professional atmosphere but not stuffy. The sales staff was pleasant , attentive and eager to help find what ever I was interested in. I was completely impressed with what I saw. The sales people worked with me until I had reached a deal which I felt was fair for me. Just a few days earlier I was at a another Toyota dealer ( in SE ,GA) which in working with them over the course of two weeks I was led to believe we had an agreement at the price they quoted they could deliver. . I even had documentation saying they had the vehicle i was looking for. We were set to close when I asked to see the Vin number of the vehicle they had I mind and the general manager stated the salesperson I've been working with was new and had only been at the dealership 2 months and they could not honor the deal he stated. Keith Pierson blew them away , they don't hold a candle to the professionalism at Pierson. I'll continue to do business at Pierson , my kids, and grandkids will as well. Dealers all have the same products , in today market it's all about customer service, that's what the other dealer and probably most dealers don't get. They don't put the emphasis on it like Mr. Pierson must. What he instills in his employees, this is the difference. Ask for Dustin Dugger and Austin Baker , I had two sales people working for me !!!! It was a great experience .

june19

Jun 6, 2016

THE ABOVE SALESPERSON WAS VERY PATIENT AND CARING ABOUT WHAT WE WANTED TO DRIVE. SHE TOOK US ON A COUPLE OF TEST DRIVES IN DIFFERENT VEHICLES TO SEE WHICH ONE WAS BEST SUITED FOR OUR NEEDS. WE APPRECIATE HOW SHE HANDLED OUR TRANSACTION AND WOULD RECOMMEND HER EXPERTISE TO ANYONE THAT IS LOOKING TO BUY A VEHICLE AT KEITH PIERSON TOYOTA CAR DEALERSHIP.. WE SAY SHE IS A GREAT ASSET TO THE COMPANY. WE DROVE AWAY IN THE CAR WE WANTED.

Allash

Jun 6, 2016

Had the best salesmen and finance people help me with my purchase. Loved the way I was treated the whole time and the follow up to make sure I was completely happy was wonderful.

Jproc

Jun 1, 2016

My salesman Eric did a great job. He was extremely helpful in making this a superb buying experience. I was pressed for time and he was straightforward and to the point.

Truck Owner again

May 31, 2016

Our car buying experience was great and we feel like we got a great deal on a great truck. Mr. Carter was a real pro and had our best interests at heart. I would recommend Darryl to anyone. Great guy.

never again

May 29, 2016

dont waste your time at this dealership! cars are overpriced and the sales guy was arrogant and did not listen to anything we said! will not be back. we would rather drive across town to do business.

Anthony

May 29, 2016

Had a wonderful experience got me in a brand new car hassle-free first time getting the car very professional and the salesman Tyler is great got the job done

Satisfied Customer

May 27, 2016

Jackie was amazing through the whole new car purchase process. She walked me through everything and made me comfortable with choosing the right car for me!

Deputy George

May 25, 2016

I had not been in a new car showroom for many many years. The only thing I really remember is that I hated all the lies, low-balling and nonsense that came out of every salesman I talked to. That was more than 20 years ago. I was quite surprised when we went into Keith Pierson Toyota. Every person I saw said hello to us and treated us like we were very welcome. I was especially pleased to meet Darryl Carter Sr. who found out what we were looking for and answered all our questions about the Toyota Rav4. The main thing I wanted to know was what the bottom line was. When I left that day I was sure within an acceptable figure for which I was prepared to spend. My wife and I have been married for 43 years and had never bought a new car. This was a new experience for us which was make complete by Darryl and will be remembered for a long time. If we ever buy another new car, you can be sure that our first and probably only stop will be to see Darryl at Keith Pearson. I plan for this Toyota to last many years--probably the rest of my life. After All, it does have a lifetime warranty

Bob M.

May 25, 2016

We purchased two vehicles there on Sunday. The salesman and customer service was great. Had to have a couple of items installed that were additions and was completed today in an outstanding way. I have shopped a couple of dealerships and have found that no one is comparable to Keith Pierson Toyota.

Francine Jones

May 25, 2016

A very rewarding experience. My salesman was Paul and finance manager is Robert Smith.

Fred & Wendy

May 25, 2016

I'm old enough to have had a number of car buying experiences. This one was the best! Our salesman, Eddy, knew every detail about the car, was professional and sincere. We are pleased with the negotiated price and the classy manner in which the negotiations were handled. The location of the dealership was not close, but we found it worth the inconvenience. Would definitely recommend Keith Pierson Toyota. They strive to earn your business on all levels.

mickey

May 23, 2016

The staff over at Keith Pierson Toyota, makes you feel so welcome and appreciated. The customer service was out standing. Even after the sale of the car, they were contacting me to make sure everything was good. Jason Keye was my salesperson, he was great. Very nice young gentleman. He answered all my questions and if he didn't have an answer, he found someone that could answer the question. I bought a 2016 Camry. I LOVE my car and I am very grateful for the experience I had at Keith Pierson. I would not have bought the car if my experience hadn't been so good. All I can say is "Thank You So Much, your customer service skills are outstanding, I would and have recommended you and Keith Pierson to my friends and acquaintances" Jana

Bill at Breeze

May 13, 2016

I went to Keith Pearson because I had an excellent experience with them two years ago. This time was just as good. Derek Rosa the sales Associate gave me a very professional introduction to the vehicle. Pricing was worked out with Derek and Marcus Ratliff, Sales Manager in a straight forward no games manner. I will be back for my next purchase..

Billatbreeze

May 11, 2016

I wanted a specific model, trim and color. I called ahead and was told they had one "on their lot". When I arrived they did not. They quickly identified one at another dealer in another town. We worked through pricing without any "gaming'. The sales man was knew his product and was very professional. The sales manage financial people and were equally professional. this was a second purchase from this dealership and both were good experiences.

DFF

May 11, 2016

Great Dervice . Will definitely come back! Bought a 2016 highlander xle . *****************************************************

Frank A

May 5, 2016

This was an awesome experience .the staff was friendly and really informed .we were escorted through the entire process.

Marcelle34

Apr 28, 2016

When Tom Yonkers joined Keith Pierson Toyota, so did I and my whole family. We have always been very happy with him as our service rep. So when he moved to a dealership over 20 miles from our home we switched over. The distance is unimportant when your service rep is knowledgable and helpful. I know I am in good hands and Keith Pierson Toyota!If we decide to buy a new car, it will be at this dealership!

Toyota Corolla

Apr 27, 2016

Toya the sale rep was totally awesome. She went the extra mile plus to ensure our needs were met. She is the best. Very courteous, friendly, she is a super rep. For Toyota. Everyone at Toyota dealership was so nice and helpful and they have a cafeteria inside dealership.

Lynn Rafferty

Apr 26, 2016

I am very happy with my new Toyota Rav4. I got a fair deal and was able to stay in my buying budget. Kennedy Mumford was my sales person and went out of his way to work with me. He has taken the time to call me numerous times since the purchase just to check on me and see that everything was working well and that I was happy with my purchase

Steven Shafer

Apr 25, 2016

Came into the dealership looking around. I met Darryl and he made me feel right at home. I explained to him what I was wanting and looking for, and within no time, I was in my brand new car. I had a great experience and look forward to getting my services done just so I can go back and visit all the friendly faces at Kieth Pierson.

blue eyes

Apr 24, 2016

I had a great salesman with a wonderful personality, his name is Derek Rosa. Derek took me into the sales room, and asked me what I was looking for, and how much did I want my payments to be. He brought a couple of cars out for me to see, but I wasn't interested. Well he sold me on the Toyota corolla. Needless to say I bought the car. Derek was very professional, and did not pressure me at all. I had a great experience for the first time buying a car.

Collin Provenza

Apr 22, 2016

Will be back in the future great servic, great employees, very professional. Keep up the good work!!!

Iryna K.

Apr 21, 2016

I have had my car serviced with Tom Yonkers since 2012, got a new one now, and still will always go there. Always friendly, easy-going, fast and the price is always great! The BEST service advisor ever and the BEST dealership with great service department. Keep up the good work!!!

newtundraguy

Apr 21, 2016

On my third trip to Kieth Pearson Toyota to see "my guy" about buying a third vehicle for a family member I met Darryl Carter to begin the process. It was like seeing a family member you haven't seen in a while. The process was again, as before, Truly Exceptional. Darryl is a great member of the Toyota family there and my family and I were treated the same. After Darryl and I had caught up personally and completed our business it was off to see Micheal Shumake in the finance department. Again as with Darryl, nothing but Truly Exceptional assistance in wrapping up the paperwork. These Guys are the best. If you are looking to purchase a vehicle I highly recommend you stop by and see what Kieth and his team are all about!

william

Apr 21, 2016

Service Dept is great, very professional, Raymond Cassidy always does a great job with my needs and prices are always fair. Highly recommend this dealer

IK

Apr 21, 2016

Best service ever. Always fast, easy and friendly. I have been dealing with Tom Yonkers, best service advisor I have ever met. Awesome service all the time. Always makes you feel welcome and very appreciative of your business. I will always go there!

Vanessa Copeland-Scott

Apr 20, 2016

Really a great experience! The sales people were very friendly and they allow you space to make a decision without being pressured. They always catered to your needs and made the experience a comfortable one. I really enjoyed all the follow-up calls I received about my new car! Didn't hurt that the salesman I had was a Marine like my husband! OORAH!!

Jim "Baloo" Trott

Apr 16, 2016

I have purchased 5 vehicles from Keith Pierson Toyota. Darryl Carter has sold me the last two. I have been treated like a friend and, in fact, Darryl and I are friends now. The service department is not to be forgotten either. Raymond is a super guy to deal with for service. the entire KP experience has been wonderful. Great vehicles, great deals, great service, friendly professional sales personnel. I could not be happier. Okay well unless I win the lotto.Thanks to everyone there for the enjoyable experience.

cvandewetering

Apr 11, 2016

Our Toyota Pro Sales man was Darryl Carter, Sr. he listened to our needs and found the exact match for us. We had done our "homework" and every question we had for him he answered just as we expected. No phony or "smoke and mirrors." We are thoroughly enjoying our 2016 Rav4! Thank you Darryl for your exceptional service.

unsatisfactory

Apr 7, 2016

We bought a 2015 Nissan Versa Note in March. After a few days we noticed that car was driving really strange. We called the dealership and we were told that someone would call us back. Well after several calls and no response we drove over and informed them that were not satisfied with the car. Sure enough their answer was, you can't just bring it back. I was very upset that they weren't trying to help us. They had the nerve to say why didn't you come in sooner. Really!!!! How about the next day the broke down on my mother and granny. They had to have it towed to the shop. The mechanic couldn't believe we just purchased this car with a bad transmission. Keith Pierson Toyota classy move selling us a vehicle that you knew the transmission needed to be replaced. Never showed us the car fax either. I'm completely disgusted with Keith Pierson Toyota.

AnnaH

Apr 6, 2016

We had the best car buying experience we've ever had at Keith Pierson Toyota. Everyone we encountered was friendly and helpful from the lady cleaning the facilities all the way to the gentleman in Finance . Our salesman, Scott Schuster and the floor manager Mark really made our experience an enjoyable one. There wasn't a lot of haggling over prices and we are so happy to join the Keith Pierson family. And we love our RAV4.

Fishingman

Apr 4, 2016

Our New Car Saleman Darryl Carter Sr. Darryl is a wonderful Dealer He listened to everything We said and everything we wanted. He then took us to look at New cars. He is very trustworthy, friendly, He is an A plus Saleman. I would and will tell all my friends to go see him if they are looking for a car.

dave

Apr 3, 2016

First thank you Jackie, thank you.I had been looking for a car for five weeks. I had a good down payment, but due to having been laid off I have a poor credit rating. While waiting for my wives' Sienna to have an oil change, i wandered into the showroom where Jackie said hello. Well this lovely lady went above and beyond just trying to sell me a car, and bent over backwards to help me with my financial issues. I purchased a 2012 Camry that is just wonderful. All members that dealt with me where great, and i hope to plan on doing business with them in the future. Thank you all, SincerelyDave Arlen,

Johnson45

Apr 3, 2016

The staff was professional, got me in and out quick and answered all questions even after the purchase.the car was for my daughter yeah!

Knighttony74

Mar 29, 2016

Darryl carter is the man when it's time to buy a new truck you tell him what u want and he can make it happen, and he doesn't stop until you are completely satisfied

AnnaH

Mar 15, 2016

This was the best car buying experience I've ever had. From our salesman Scott Schuster, Floor Manager Marcus and our Financial Rep. Robert we couldn't have asked for a better TEAM! They really made us feel comfortable from the first moment we arrived. We told Scott and Marcus that we were there to test drive the RAV4 but we were really considering going with a Nissan and believe me they did everything they could to accommodate our wants/needs and to make sure our experience at Keith Pierson Toyota won us over. Your facilities were very clean and everyone we came in contact with was friendly. We will definitely refer our family and friends to Keith Pierson Toyota when we hear they are planning to look for a vehicle.

FS

Mar 15, 2016

Stacy Williams and Robert Smith did an excellent job of getting us through the maze of paperwork it takes to purchase a vehicle. A very comfortable car store.

hunter

Mar 11, 2016

I had a 2012 highlander limited I had brought in new York the service was great. when I decided to get a new car. I went to pierson Toyota now have a new highlander.

dcmalone70

Mar 10, 2016

Still call me for maintenance appointments even though car was taken away over a year ago. And the salesman calls to wish me a happy birthday. Sound like they know what's going on?? Not a reliable dealership!

mike47

Mar 10, 2016

GREAT experience! Had purchased car from Darryl before. Went in TO LOOK and brought home a 2016 RAV4 for my wife. She was totally speechless and LOVES the car! Will recommend Darryl to all our friends!

06 / 16 TACOMA Owner

Mar 9, 2016

I called Jackie in the morning telling her I wanted to buy a new TACOMA. I gave her what I wanted in the truck and she delivered. She was able to locate a truck that had a little more than I asked for and I am happy that I purchased the TACOMA. I had pre-approved financing before I called and Kieth Pierson Toyota was able to beat my financing APR by 1%. I have found Kieth Pierson to be a great dealership.

Bought2Toyotas

Mar 8, 2016

We came in and bought 2 vehicles: a 2016 Sequoia Platinum and a 2016 Tundra Platinum 1794 Edition. We enjoyed working with Darryl Carter, Sr. to get the deal done.

Sarver

Mar 2, 2016

We have been to Keith Pierson Toyota so many times now that Darryl Carter, our salesman, has become our friend! He is always helpful, takes great care of us, and works tirelessly to get us the exact truck we want or ensure our service visits are as exceptional as the initial purchase!I highly recommend the dealership for sales and service. Darryl Carter is our go-to man!

Selene

Mar 1, 2016

The thought of having to go into a dealer was terrifying. I have to say that the whole experience went really well and was better that I could have anticipated. I am enjoying my Scion iA. I felt like I could trust Darryl and he made me feel comfortable with my decision making process. I would recommend this dealer to everybody.

trukman93

Feb 26, 2016

just moved here recently and kept seeing all the commercials and thought i would give them a shot. i needed a new truck and figured they were close by and it would be easy. boy was i wrong!!! sales guy couldn't care less about listening to me and what i was looking for. he was more interested in playing with his cell phone and flirting with the girls there. big waste of time. beautiful facility and those commercials cant be cheap but big waste of money if your sales staff treat your customers like this. do yourself a favor and by anywhere but this place.

Brenda Morris

Feb 26, 2016

The greatest experience I have ever had at a car dealership. Due to my past of uncontrollable issues I never thought I would be able to walk into a dealership again and be able to get a vehicle. I met the most highly recommended sales associate. Jackie you are the best. She made my dreams come true. She went way beyond expectations and had me in a new car in less then 2 hours. I drove off the lot with the biggest smile and finally felt like somebody again. I can't thank Keith Pierson Toyota and Jackie enough. I want everyone to know that thus is the best place to go. Thank you, Brenda Morris

Regular Guy

Feb 20, 2016

Just bought a brand new high end SUV. Had a great experience with salesperson & the first finance officer. The salesperson even went above and beyond to deliver the new purchase my house! Came back to the dealership a couple of days later simply to complete the down payment we agreed upon. The finance officer who entertained me the 1st time was not available. I was assisted by another finance person. To my shock, he questioned the original interest rate and bumped it by .75 points which may not seem a lot. Remember, the only reason I came back there was to complete the down payment. But it didn't stop there. He consulted yet another finance person. Based on their review, the original interest rate further went up by 1.75%??I was put back to the painful experience of financing over again when all that was suppose to happen was to complete the down payment process! These 2 finance people were ruthless and should have been lawyers with their line of "interrogation". The very pleasant initial experience became a NIGHTMARE in a very short period of time. Well, I returned their car back and I will NEVER come back to this dealership ever again. In fairness, the manager attempted to call me back but the damage was done. They can keep their car!

Stevie.Dines

Feb 19, 2016

I recently purchased a 2016 Ravi 4 SE. The customer service was exceptional but there was a miscommunication between the sales man (no longer there) and the finance guy. I won't go into it but I called to speak to Keith (since the commercial says to) and he promptly returned my call and settled the issue. The commercials are real and Keith is real. This dealership sets the bar for how a car buying experience should be. I am a happy customer for life. If you want to be treated as a customer should be, don't go anywhere else! Stevie in PVB

Airborne904

Feb 10, 2016

I purchased a vehicle from this dealership before I had to go back to North Carolina and I loved the people and the atmosphere. Friendly dealers and finance managers helped me set it up and leave out of there quick.

KenatRav4

Feb 1, 2016

Darryl was the difference in buying then or going back later. The whole process was quick and painless.Everyone was very courteous and very professional.

smileyBecky491

Jan 29, 2016

I purchased a new car from Keith Pierson Totoya on 1/5/2016 and received a super deal. Greatest Toyota Dealership in North Florida!!! #1

Mike H.

Jan 4, 2016

Since I purchased my first Toyota which was a van at Keith Pierson I have gone back and purchased 3 more cars from them. I have a great relationship with one of the salesman and he knows me and what I want in a car and not mess around all day deciding on the right deal. I feel he gave me the right price and left very satisfied instead of that always nagging feeling "did I just get screwed"....

carbuyer

Dec 28, 2015

I was treated very fairly and given every consideration possible. Darryl Carter went above and beyond to get us the best deal possible that he could.

MJJ

Dec 28, 2015

I am very dissatisfied with my buying experience at Keith Pierson Toyota in Jacksonville. I do not feel confident about my purchase and feel stupid for falling victim to their car salesman deceiving tactics. Im going to explain where I messed up in hopes that you do not make the same mistakes. My salesman today was Eddy.Do not tell them what payment you would like to pay monthly, if you do make your ideal monthly payment much lower than what youre comfortable paying. I said Id like to pay the same monthly payment as Im paying for my current car. They had made it seem like they were doing me a favor by getting me there, they did not. The salesman will use the typical sales man approach by writing numbers high on the back of a piece of paper that you will make you say No in response. He will then leave and then magically return with a lower monthly payment. He might then also ask you how much youre going to put down but be careful here because numbers are flying everywhere to confuse you and all youre focused only on is the monthly payment getting lower. What they dont want you to notice is what the actual cost of the vehicle will be. I found out the hard way the monthly payments were getting lower but somehow the final cost was skyrocketing up at the same time. They might be making you a deal but they are also making a deal for themselves as well. Keep in mind which car brought you into the dealership along with its advertised price because you already did your budgeting. The salesperson will great you and listen to your wants for 30 seconds then they leave to find a car just for you. You will wait at a desk and then they will pull up outside in what they want to sell you not the car you mentioned and now youre about to see a much nicer car then you ever intended to buy. Why would they do this, because we all like nice things? You know what you can afford and they do not care if you cant afford it or not. Once financing is completes they are getting their money and could care less if it causes stress on you and your family. Stay strong and be willing to walk out because there is other options/dealerships in Jacksonville so shop around. The first monthly payment option they offered me was $670 and month, I said no way. He left and came back with $610 and how much can I put down, can I do $3,000? I said yes I can do $3,000 but I could do $5,000 because I need to be at $570 monthly at the most. At this time I was really on the fence about the whole purchase. He said just put $3,000 and I get it to $570 a month. But when I went for financing they took $5000.00! They lied.They also said theyd fully cover and payoff my trade for $17,500. At financing they only covered $16,000. So I now have negative equity in my loan. Another lieMy credit score is 830 and my APR in my loan from Keith Pierson is 5.0%. Thats some true BS. Get your own financing elsewhere Keith Pierson does not care about you.Bottom line Keith Pierson got me to a payment that Ill be able to pay provided nothing bad happens in my life. With my $5,000 down at the end of my loan I will have paid $47,000 for a truck that was advertised online for $31,000! If you like paying too much you should choose Keith Pierson Toyota. Bring your calculator and while youre still negotiating at the desk before financing. Ask how many months the loan will be written for. Then take that the number of months and multiply it by your monthly loan payment. Do not over pay. If you would like to see my loan paperwork or talk about my experience so that you dont make the same mistakes please send me an email.Have a great day,Matthewcookitnowathotmail.com

Toyotagirl33

Dec 23, 2015

Everybody in there was so very helpful.They help me get exactly what I wanted at the price that I wanted. I couldn't have asked for a better experience. Thanks to Darryl Carter at Keith Pierson Toyota!

waste of time

Dec 11, 2015

what a waste of time! dont bother going to this dealer unless you have time to waste! all the sales guy wanted to do was talk about himself and how great he was. how arrogant can one person be? we walked off and went to another toyota dealer and were taken care of. i dont understand if you are there to buy a car why dont you talk about what i need rather than how great you think you are?

Charlie

Dec 4, 2015

I contacted Darryl Carter Sr. Truck Manager at Keith Pierson Toyota and told him the Toyota Tacoma I was looking for. He found the truck in three days. He gave me a great deal and also threw in a couple very nice extras. Darryl is a very nice man and very professional employee. I would recommend everyone interested in purchasing a Toyota to visit Keith Pierson Toyota.Thank You.Charlie Lowery

latonyaponds1

Nov 25, 2015

In the many years of experience I had when purchasing vehicles; never have I had the most impressive service in purchasing a vehicle as I had with Keith Pierson Toyota. Each employee from management to my sales representative G, to the finance box which is a intimidating experience but it was nothing but a pleasurable experience. I truly can understand why they have so many loyal customers and I have just joined that group. Simply the best. Better than all the rest !!

LauraHeaton

Nov 24, 2015

The sales person Toya was excellent. She worked with us in person, by phone and via our text's. She was always able to answer our questions quickly and accurately. The finance office personnel were also very personable and helpful. This is the FOURTH vehicle that we have purchased from Keith Pierson Toyota and every single purchase has been a fantastic experience due to the personal attention paid by the staff. Toya went out of her way to show us lots of the features in my wife's new Avalon during the delivery. She also followed up with us at least four times by phone and text to ensure that we were satisfied and happy with our purchase. I would recommend these folks to everyone.

michaelv

Nov 18, 2015

they treated me like family, and made a great deal. had some fun, with the staff, food, drinks, and good laughter together. will come back, just to visit.

papad1129

Nov 15, 2015

The sales person, Darryl Carter, was very knowledgeable and help me tremendously in making this purchase. Having purchased from Darryl before, he was well aware of my car desires and made a deal that suited my abilities to pay.

Debra

Nov 14, 2015

We were very happy with the overall experience of our Toyota purchase. Our salesman Branden was very nice and polite and listened to our needs. It was a pleasant experience and would consider purchasing from Keith Pierson Toyota again.

BillyD

Nov 7, 2015

I had the best professional service ever with this dealership. I was driving a 20 plus year old car that had served its purpose for many years. I met Miss Jackie in the sales department, and I was so glad that I did. she convinced me that I was long overdue for an upgrade. She told me that she had just what I needed with all the modern features in a car, and she was right. she came through with the most beautiful car for me. It wasn't brand new, but it was just right for me. It was a 2014 Toyota Carolla at the right price. I haven't been this happy in a long while. I think that Jackie is an outstanding sales lady and that you are very blessed to have her on your team. She a is well spoken, professional sales lady. I can't thank her enough for all her help. I will always refer people to her that are in need of assistance for a new or used car or truck etc. Thanks again Miss Jackie. Billy Dickerson

JTedder

Nov 6, 2015

We stopped into the dealership to look to see what was available The salesperson Mr. Darryl Carter treated us like family. He gave us a great deal and helped making the decision to buy a Toyota easy. Mr. Carter also was very knowledgeable and explained all the benefits of the car to my son.

davis,chet

Nov 5, 2015

Mr. Ortiz is a new employee, but made me feel like he has been there forever. He has a great future in this, or any other field he chooses to go into!!

Tonya

Nov 3, 2015

I would like to say thanks for the great experience. I was never pressured into buying but I did end up purchasing a Rav4 and I love it.

The Johnsons

Nov 2, 2015

Our sales rep Eddie B. was amazing! We went in with very specific requirements for the car that we wanted to purchase including size of the back seat for our growing son, monthly payment amount and milage. Eddie listened to every single detail, showed us the cars that would fit within the parameters set by my husband and literally ran all over the lot to find them for us. He NEVER tried to pressure us into buying anything (which is what we're used to at other lots) and was so patient, even after he ran all over the lot finding multiple cars for us. There was never that awkward moment when you're sitting wondering what's going. After we agreed to purchase the car, he educated us on the importance of the 1 year perfect timing payment perks and everything. HE IS AMAZING and was GOD-sent. YOUR DEALERSHIP IS AMAZING. OUR NEW CAR IS AMAZING. THANK YOU for being a stand up business with integrity. By the way, I walked around your dealership and it looks like you've thought of everything. Looking at everything, from the glass walls for transparency to the cafe for convenience, the friendly staff (including the detailing guys) and a whole lot more made me feel extremely comfortable. WE WILL BE BACK.

Louise

Oct 29, 2015

This dealer very good all away round.Nice people working there..They do not pressure you.They work with you.Enjoyed my time there.Louise Heffner of Jax Fl

kathy schneider

Oct 27, 2015

i stopped in at kieth pierson's for an oil change on my 2013 camry and left with a 2016 camry that i am crazy about! eddie jr. is a fabulous salesman and went above and beyond to get the car that i wanted with specific options! he and mr. shoemake made me very happy that day and i will be doing business with this company for the remainder of my years. thanks again for a wonderful experience!

Highlander 15

Oct 26, 2015

This is the second vehicle I have purchased at Keith Pierson. Both times, Darrell Carter was the salesman. Very nice and knowledgeable about the cars. No pressure.

Trinada13

Oct 24, 2015

After totaling my Sportage I couldn't find the vehicle for me.. 3 weeks later at Keith Pierson I found the ONE for me(RAV4), Thanks to Harold Elder, his patience and thoroughness found me the best Toyota EVER...Wonderful dealership all around. THANK YOU, Harold (sales) Will (finance)P.S. Thanks to Harold I got the best birthday present, drove new car home on BDAY.

D. Crum

Oct 21, 2015

I had some problems at first, but the staff was very helpful and wanted me to leave happy and satisfied with my purchase. And when I did leave, it was with the right vehicle. I was not pressured into buying something I did not want. William and Steve (salesmen) were very patient, if they did not know the answer to a question, they would find out the answer, instead of making one up. Finance was very helpful as well. I went away completely satisfied and I would recommend buying from them.

HairLove33

Oct 19, 2015

This was my first purchase with Keith Pierson and it was fantastic. Kennedy, my sales person made me very comfortable purchasing the car and was honest and up front from the beginning. My parents have purchased 3 vehicles from this dealership, and now I see why. You guys will see me again!

LSmith2015

Oct 13, 2015

This was my second car purchased at this at this dealership both were very pleasant experiences Toya Jones was my sales person she was an 11 Bob in finance was terrific as well.

Chris S.

Oct 6, 2015

Awesome car buying experience. Darryl was a courteous, pleasant and helpful salesman. I would recommend Keith Pearson to anyone buying a car or in need of quality service. I will buy my next car at Keith Pearson Toyota.

DebC

Oct 5, 2015

When I picked my husband up from the 4th time of him being stranded by his truck breaking down we swung into Keith Pierson just to see what they might have. Wasn't ready to buy but knew we would need to soon after having our truck repaired yet again. The welcome was beyond compare. Before we knew it we saw the perfect truck that was in our price range and we drove it right off the lot. It was easy, we love it and they were great. They are great. They didn't just shake hands and forget about us after the purchase. They stay connected.

Priscilla

Sep 14, 2015

It was the best car buying experience that I have ever had, friendly sales people, excellent customer service, great looking sales center. The sales person worked with me to get the car I wanted and I spread the word to friends to check out Keith Pierson first! Happy customer, Priscilla Rencher

jaxtoya

Sep 13, 2015

Came in for an oil change and left with a new truck. Whoops! Kennedy ensured that I was completely satisfied across the board. I'd recommend Keith Pierson to everyone.

rude salesman

Sep 11, 2015

I don't even know where to begin, I don't mind paying more for great service don't get me wrong but if I am going to pay a little more for a car then I expect better service. The salesman or should I say "showboater" was more interested in telling me all about him and his "woman" problems than selling me a car. I already knew what I wanted and was ready to buy but after listening to his arrogance for roughly 20 minutes I had had enough. I walked off on the lot and he didn't even TRY to get me to go back into the main part of the store he just walked off like he didn't care.

JIMBO

Sep 10, 2015

GREAT CAR GREAT SALES PEOPLE GREAT SERVICE THE BEST PLACE TO BUY A CAR IS KEITH PIERSON TOYOTA. HIGHLY RECOMMENDED FOR THE BEST DEAL AND SERVICE IN JACKSONVILLE FL

Jerry Dryden

Sep 9, 2015

Greatest experience ever. We just bought a 2011 Camry LE and it was hands down the easiest car buying experience ever. Our sales person was Stacey Williams and she was fantastic. Very helpful and friendly. The process was by far the most comfortable I have had. I would recommend this dealership to everybody. My family will never go anywhere else. So if you need a new or used car go see Stacey and the Keith Peirson staff they are AWESOME!!!!

Canesgirl64

Sep 9, 2015

Third car we have purchased from Keith Peirson. Will be back again next time. Jackie was very helpful.

Chris M.

Sep 9, 2015

I have been doing business with this dealership for a few years now. My '97 Camry I traded in at this dealership in 2012 for a new Camry but, due to medical issues and ease of entry and exit I traded that in for a '15 Rav4. My salesman Eddie Miralles and his minions [sales guys in training] did a fantastic job of a couple test drives and showing me all the features a Limited has to offer. Anderson and Karen the Sales Directors gave me a good trade in value on my '12 Camry and a fair sales price on my new Rav4. I have been having my Toyota's both mine and my wife's serviced by Johnathan McDowell and his service crew for years and they have never tried to sell me on unnecessary maintenance my vehicles did not need. like some places do. I am very happy with my new car and the dealership as a whole everyone is friendly and courteous, and I am not the easiest guy to get along with most of the time. lol

newtundraguy

Sep 8, 2015

Went to check pricing on 2015 truck and the price point from KPT could not be matched by any other Toyota dealer within 100 miles (even though they claim price matching).Personnel at KPT were exceptional and were spot on with everything .

Tarav

Sep 8, 2015

Kennedy, Lance and Jackie were great! They were so eager to please and made every effort to make me happy. I have already recommended Them to friends that are thinking about new cars. The only unpleasant aspect was one of the sales managers. She was a bit condescending and pushy.I would avoid her completely next time.

Dave Tercha

Sep 8, 2015

Outstanding Dealership all personnel highly knowledgable and Professional A five Star dealership in all regards Ann Brock, the SAles Manager, and Kennedy Mumford were extremely helpful and worked together well to put our deal together

jerry,laura

Sep 4, 2015

THE BEST WE CAME IN AND EVERYONE WAS VERY FRIENDLY AND CARING WE TOLD AKBAR STEPFORD WHAT WE WAS LOOKING FOR AND HE GOT RIGHT ON IT AND WAS WONDERFUL AND ENDED UP BUYING TWO NEW VECHICLES THAT DAY

Moodle33

Sep 2, 2015

The people we dealt with were friendly and eager to help us get the car we wanted for a price that we could handle. Everyone else was friendly and helpful even if they were not directly concerned with the sale (i.e. anyone else who worked there) and were willing to help us with anything at all

Elissa

Sep 1, 2015

Greatest experience each time I have purchased a vehicle! It didn't matter if I purchased a used vehicles or new 2015 vehicle I still received excellent care. I have found everyone to be very friendly, helpful and well informed and they really care about my needs. I have used only Keith Pierson Toyota for all my servicing needs for each of the vehicles I have purchased over the years and I have been very satisfied. .

AW

Aug 30, 2015

Steve is an awesome salesman. Did everything he could to get what we wanted and in a timely manner. Continually followed up even after the sale to ensure that we had answers to even questions about the car. Will gladly buy from Keith Pierson and salesman Steve again.

Ashley/Clarence

Aug 30, 2015

Greatest experience ever. We just bought a 2011 Camry LE and it was hands down the easiest car buying experience ever. Our sales person was Kelly Andrews and she was fantastic. Very helpful and friendly. The process was by far the most comfortable I have had. I would recommend this dealership to everybody. My family will never go anywhere else. So if you need a new or used car go see Kelly and the Keith Peirson staff they are AWESOME!!!!

jr flgator

Aug 27, 2015

Best service i have ever had period, salesman (Eddie) was excellant.

Anthony Weiss

Aug 26, 2015

Keith Pierson Toyota is hands down the best place to buy a car or truck! Exceptional Service and they truly want to make the customer happy. Don't hesitate to shop and But here......you definitely won't regret it. My family just bought 5 cars in a 2 week Period and this dealership will have us buying there for life!

Unsatisfied Customer

Aug 26, 2015

Bad Service!!! I went to their dealership to have my tires rotated and they broke all of my lug nuts. They other broke parts as well and charged me to fix what they broke. They were not responsible and did not offer any apologies or discount to show that they we sincerely sorry for their mistake. NEVER coming back to this dealership. Horrible service, business, quality of repairs, and customer service!!!!!!!!!! WOULD NOT RECOMMEND TO ANYONE!!!!!!!

Unsatisfied Customer!

Aug 25, 2015

Toyota in JACKSONVILLE FL is the WORST dealership to have YOUR car serviced.Bad Service!!! I went to their dealership to have my tires rotated and they broke all of my lug nuts. They other broke parts as well and charged me to fix what they broke. They were not responsible and did not offer any apologies or discount to show that they we sincerely sorry for their mistake. NEVER coming back to this dealership. Horrible service, business, quality of repairs, and customer service!!!!!!!!!!

Camry SE

Aug 21, 2015

The staff at Keith Pierson, was very friendly and helpful. I highly recommend purchasing a car from this dealership. The sales people are knowledgeable of explaining the features of the cars. I did not have to spend all night at the dealership trying to get the deal close. Thanks Keith Pierson Toyota for my new 2015 Camry SE.

Jim "Baloo" Trott

Aug 20, 2015

Darrell Carter and Eddie Maralise are two of the finest gentlemen that I have met. They are exceptionally knowledgeable of the Toyota vehicles and merchandise. Both treated my wife and I with respect and patience. We both felt like old friends rather than customers. The Toyota Truck pretty much sells itself but the dealership has to rely on the salesperson to get the right vehicle with the right customer. KP Toyota has two top notch people working for them that I will vouch for. I am certain there are others and I look forward to meeting them in the service and parts departments.Thank you for an enjoyable experience.James G. (Jim) Trott

chsa

Aug 18, 2015

I bought my first Toyota from Keith Pierson in 2006, had all of my servicing done there since then, and have been extremely satisfied with the care, quality, and attention they've provided over the years. My recent purchase of another new car from Keith Pierson was completely satisfying as well. All questions were answered, staff were completely professional, and the environment was totally stress-free. The buying experience could not have gone any more smoothly and I'll be back for many more years.

sjm730

Aug 15, 2015

The new car sales department had gone out of their way to make sure I was completely satisfied with my purchase. Overall I absolutely love my 2015 Toyota Corolla!! Thanks Guys!!

Deb

Aug 14, 2015

I have done business with Keith Pierson in the past and had bought a new car for my daughter when she graduated and sent my dad for both of the cars he bought and never a bad experience. I was welcomed with a warm friendly smile when I walked in and it never stopped. I knew what I was looking for when I got there but wasn't sure I was going to purchase anything yet. I seen a few familiar faces and they remembered me as well and was still as friendly as day one. My salesman was Branden Crawford and he took me to look around and test drive the vehicle i was looking for. He explained the warranty and answered every question I had. He was very professional and I would send anyone to see him if they were in need of a vehicle. Everyone there was friendly and I would definitely recommend them for anyone looking. The staff was very friendly and the business was very clean and professional. I also like they can service my car on the weekends as well.

Deb

Aug 14, 2015

I have done business with Keith Pierson in the past and had bought a new car for my daughter when she graduated and sent my dad for both of the cars he bought and never a bad experience. I was welcomed with a warm friendly smile when I walked in and it never stopped. I knew what I was looking for when I got there but wasn't sure I was going to purchase anything yet. I seen a few familiar faces and they remembered me as well and was still as friendly as day one. My salesman was Branden Crawford and he took me to look around and test drive the vehicle i was looking for. He explained the warranty and answered every question I had. He was very professional and I would send anyone to see him if they were in need of a vehicle. Everyone there was friendly and I would definitely recommend them for anyone looking. The staff was very friendly and the business was very clean and professional. I also like they can service my car on the weekends as well.

Helen Cray

Aug 14, 2015

I enjoyed The Customer Service and the Customer Care from Keith Pierson Toyota. My experience at this company was excellent. I really enjoyed the way the Keith Pierson Team Assist me. I also was very excited on how quick the car deal was completed. I have always had great customer service at this dealership. It is always a pleasure to visit this dealership.

R. L. Eaton

Aug 13, 2015

Have been purchasing cars for over fifty years for myself, my wife, my kids, and now for the grandkids! Without a doubt Kieth Pierson Toyota is the best dealership I have ever dealt with. Service is immpeciblle! I would recommend to anyone!!

PerryD4runner

Aug 11, 2015

Eddy Miralles asked me what exactly I was looking for and surprising enough, he got it right the first time. He asked us to sit still and brought a 4 Runner Limited with everything and more than I requested.He was very knowledgeable about the features and benefits the 4R. He demonstrated how to use things on this model that I had not had before. Karen Van horn and Eddy worked hard to give us their best price and in a timely manner. I bought my Tacoma SR5 from Keith Pierson Toyota and is one of the best trucks on the road. Keith Pierson has a very reliable service department. After 35 plus years of buying Toyota vehicles it is a family preference and my kids all drive Toyota.

chappar

Aug 11, 2015

Very good welcome at the entrance. friendly employees, keep you engaged and genuinely interested to earn the business. showed the comparable rates in the local area.

kimo68

Aug 9, 2015

I have been doing business with this dealership for a few years now. My '97 Camry I traded in at this dealership in 2012 for a new Camry but, due to medical issues and ease of entry and exit I traded that in for a '15 Rav4. My salesman Eddie Miralles and his minions [sales guys in training] did a fantastic job of a couple test drives and showing me all the features a Limited has to offer. Anderson and Karen the Sales Directors gave me a good trade in value on my '12 Camry and a fair sales price on my new Rav4. I have been having my Toyota's both mine and my wife's serviced by Johnathan McDowell and his service crew for years and they have never tried to sell me on unnecessary maintenance my vehicles did not need. like some places do. I am very happy with my new car and the dealership as a whole everyone is friendly and courteous, and I am not the easiest guy to get along with most of the time. lol

Fla

Aug 7, 2015

This was not my first visit to Kieth Pierson Toyota as I have had maintenance performed there on my wife's car and that was why I decided to go there to look for a suv..This Toyota dealership is a pleasure to do business with.Their salesman was polite and listened to me attentively and never pressured me like most other car dealers.All of the other employees that I encountered were also very professional and curtious.I went there to buy a used car and ended up with a new one because they really worked with me to make this deal happen.It goes to say that I will continue doing business with Keith Pierson Toyota.Mark K.

TJackson89

Aug 7, 2015

Very well ran business the commercial speaks for itself!Everyone was nice from the time I walked in until I left!!!! Recommend to anyone looking to be treated right as a first time new car owner.

MaurW

Aug 6, 2015

Very good service from the salesman, he was knowledgeable about the vehicle that I was interested in. This in turn helped me to decide to make the purchase. I have purchased a total of five Toyota's over the years, and this one is my 6th. This was by far my most pleasant experience.

Donna

Aug 6, 2015

The dealership is very customer-friendly with a snack bar and comfortable waiting area. Very clean and organized. Every one who works there is friendly and courteous. My husband and I had no intention of buying a car. We were in the "just looking" stage. However, we liked the car and we liked the price so we ended up buying it.

magbulin

Aug 3, 2015

Excellent service with a smile. Everyone knowledgeable, hospitable and welcoming. It is our second experience with this dealership and again walked away a satisfied customer.

Nahaney

Jul 30, 2015

I bought my first car last year for my birthday from this dealership and had a great experience. Jackie took such great care of me that I recently returned to get an oil change and ended up trading my car in for an upgrade! Everyone was extremely helpful and some of the staff even remembered me from my first purchase! Jackie went above and beyond to ensure I got everything I wanted in my new car. The process was painless and the staff made me feel really good about my purchase! I couldn't be happier with the service I received here :)

Okstad, Connie 08

Jul 30, 2015

The second that I walked into this dealership I was treated with the most respect. Eddy M took my situation and made it happen. You go Eddy M. I never dreamed that it would even be possible and the experience was awesome. Thanks Eddy M.

wldt557956

Jul 27, 2015

I had an idea of what i wanted, they didn't show me anything, apparently, my money wasn't good enough for them... They picked what they thought I'd qualify for. They ended up showing me an Xterra, to my surprise, I actually liked it, enough. Then, when it came down to running numbers, the were going to charge me 15999.99 for the truck and they had it advertised online for 14988! God forbid I have a smart phone to look at the truck on their own website!!! I was completely insulted!

benavidez_28

Jul 25, 2015

I had a wonderful experience purchasing my Corolla. Toya the rep was very nice and helpful. I would recommend her and this Dealership for someone looking for a Toyota.

jsykes0215

Jul 24, 2015

This dealership has a friendly staff and atmosphere. The most important part was my car salesman. He understood me and my needs exactly. He put me and my boys in the perfect car. I'm over joyed with my purchase and comfortable with the financing options I was provided. Last but not least I was in and out with my new car in just a few hours if that. Kudos to Eddy M. See him for your next Toyota purchase.

brent

Jul 23, 2015

One of THE BEST and happiest days of my life! The entire process was quick and sweatless. They bent over backwards for me, and I am truly grateful. Thank you KENNEDY MUMFORD and the entire Keith Pierson crew. You guys rock.

Mike92

Jul 22, 2015

Ever since i walked through the door for the first time, i felt really welcomed and working with Jason Keye was the right person to talk to about the Toyota Corolla. He helped me a lot and taught me a lot about the vehicle i wanted, i really appreciate everything that he did and i will never forget this moment. Jason Keye was really amazing, having him as my Sales Associate was the best. I thank him a lot for helping me get the car. I would really recommend him to any of my friends to speak with him, because he also can tell you everything about the car.

whodatcar

Jul 20, 2015

had nice experience sales person Austin baker was very knowledgeable about the car I bought. and very helpful days after I bought my Toyota highlander.

Lincoln2015

Jul 13, 2015

It was my husband and I first visit to this dealership and Damien made it an experience we will never forget. We will be back.

Ruby Faye Taylor

Jul 13, 2015

We only went in the front to take a look at the new Highlanders, with no intention to trade. We had our current Highlander in the shop for repairs. We were just picking it up. Austin Baker met us at the front door, and showed us around. He also let us know not to pay for the repairs. We would be able to trade in the Highlander and Toyota would pay for these repairs. We continued to talk, he asked if they could get a credit rating on us. I said Yes..... Since we are Senior Citizens with no mortgage payment they could not see why we would trade. I asked to see the Highlander Plus, as the trunk would go up and down with a push button. Austin said we have our most popular car color here. I will get it and we will take a drive. It drove like a dream.!!! I wanted our payments under $500.00. We would have to pay some down to get close to that dollar mark. Austin worked with the Karen, the sales manager, and we finally reached close to our dollar amount. Austin Baker did an outstanding job in staying with us, urging us to go ahead and trade cars. Excellent experience.

tobones

Jul 13, 2015

We came from Yulee for a used Chevrolet Traverse, that we saw online, but after the exceptional experience with Eddy Miralles , his professionalism, product knowledge, and experience we drove for the fifth time with a brand new car a 2015 Rav4 LE

Airdale

Jul 11, 2015

Jackie was great, I came in to trade my 2010 Tundra for a 2015 Highlander got a good deal! Jackie was very good at her job.

jhendryx28

Jul 9, 2015

Came in to look at a new Tacoma and ended up buying one and wasn't pressured to do so. Jackie, Vince, and Asif (sales manager) were all very knowledgeable of the product they were selling. Also Mike Shoemake did an outstanding job. All in all that was my best vehicle buying experience I've ever had. Thanks Keith Pierson. You have raised the bar.

Jason

Jul 6, 2015

I had a relaxing car buying experience here. Ms. Jackie, Vince, and the sales manager Asif worked hard to get us the 2015 tacoma that we wanted at the price point we wanted. Overall very satisfied with all aspects of the dealership. Will be back for any future car buying needs.

culgydav

Jul 5, 2015

We came in from Gainesville for a specific used Sienna we saw online. Made an appointment with someone over the phone for the next morning and were promised $500 off the advertised online price. When we got there, we were handed off to Austin instead of the person we had an apt with. Not sure why that happened, but Austin proved to be more than able to meet our needs. We were able to wait inside while he went to get the van and bring it up to the doors - a very nice thing in the summer heat with a 2 year old and infant. After mentioning a couple times that the price was supposed to be $500 less than the advertised online price since we made an appointment, I didn't realize until after we were at home that they did not give us the discount on the price. Thinking I would be wasting my time, I went back up there the next day and Mike Shoemake was more than willing to honor the verbal price agreement and we redid the paperwork. Needless to say, this surprised everyone that I had already mentioned the mistake to. Although we were a bit bitter that we didn't find out the car came with only 1 key (and extras cost over $200), honoring the $500 discount the day after the sale was closed more than makes up for that. I am happy to be able to write a good review and will refer people here because of that. Thanks, Mike and Austin!

Rey Midas

Jul 4, 2015

I could give more than 5 star because of the happy I feel Shopping my New vehicle at Keith Pierson Toyota. Everybody congratulate me when they saw what I got and the good attentions of the employees who attended me, specially, Mr. Harold "Quane" Elder, who I call "My Son" was dealing with me in a very nice way, convincing me and helping me to the end of business. Mr Harold, not only deals with the people like a customer, but like part of the family.THANK YOU, KEITH PIERSON TOYOTA.. THANK YOU , MY SON HAROLD.

michaelp

Jul 2, 2015

I went to your dealership not expecting to find a vehicle to purchase. When i got there i was greeted by Eddie. Very friendly, out going and a asset to your dealership. He went way above to get me the vehicle that im in now. Thanks, Michael Pilkinton

Oldguy

Jul 1, 2015

This was by far the best experience in buying a car my wife and I have ever had. Stacey Williams was very nice and warm and very knowledgeable in the Avalon. She made a point to make sure we knew the basic functions and then took time to program my phone to the Bluetooth. For an older person not to knowledgeable about new technology she made it simply a pleasure doing business with Keith Pierson.

dgeesmith

Jun 29, 2015

I went to this dealer as I was passing to head to another dealership. I never left! They were awesome to deal with and Harold (Sales Agent) worked with me and had patience and never once made me feel like he just wanted to sell a car. It was all about me and my preferences. He listened to what I wanted and during the entire sales process he never forgot that. I really enjoyed shopping here and buying me new car there. I will be back again to see Harold.

Msarver

Jun 28, 2015

We met Darryl Carter, our salesman at KPT, about 5 years ago when we purchased a 2008 used Tundra. At that time, we were looking for something specific and he helped us find it. In 2014, he again was there to help us replace the 2008 with a 2014 Tundra. Recently, we added a 2015 4-Runner to the family and of course we asked for Darryl! He is a dedicated, trustworthy salesman, but, by now, we just call him a friend!

Geneise

Jun 27, 2015

Excellent Customer Service. Excellent Model in teaching how to operate the new vehicle. Excellent help in assistance with financial services application. Excellent follow up care services after new vehicle was purchased.

overpaid

Jun 24, 2015

Purchased a 2015 RAV4 to replace a recently purchased 2013 RAV4 . Had some issues with the 2013 but worked with Eddie and Karen that corrected my concerns and got me into a new RAV4 that I'm extremely pleased with. They were both great to work with and would definitely recommend Keith Pearson and especially Eddie and Karen.

Howard

Jun 23, 2015

I went to KPT to purchase a used vehicle. I left in a brand new Corolla. As soon as I walked in Alena Bech greeted me at the front desk. Her personality made me felt very comfortable. Alena walked me through the entire process, explaining things along the way. I looked at and test drove a couple of cars, so my time spent was a little longer than I had planned. During the entire process, Alena was very professional, patient, understanding. My experience working with Alena was outstanding and I would recommend anyone shopping for a vehicle to go and see Alena at KPT. Awesome.

jyearwood78

Jun 20, 2015

I came into the dealer ship just to ask a few questions. This man walk up and that day change in life. DARRYL WITH THE TWO RR WAS EXCELLENT AND PATIENT. know Darryl with the two RR. Is like family. He sit and talk and explain to me the truth about buying a car. His boss was great and she work her best with me. It was laughter and knowing each. I felt like family. I thank yall so much. P's. BOB SMITH I THANK HIM TOO. Y'ALL STAY BLESS GOD BLESS EACH AND EVERYONE FAMILY

terrible customer service

Jun 19, 2015

my parents have bought a car from there before and told me that they would take care of me. Well I guess my first mistake was forgetting who I was supposed to ask for, my second mistake was staying there while they wasted my time. I wanted to drive a Tacoma and see if it would fit my needs or if I should buy the Tundra that I intended on buying. The sales guy was arrogant and acted like he was uninterested in selling me a truck, he kept messing with his cell phone the whole time I was with him and he was obviously not interested in helping me. I had a trade in that was paid in full and a bank draft for up to 50k so his loss. Never going back there again, even if they GAVE me a car or truck! Stay away from this place. Ernie Palmer Toyota was glad to take my money.

Sandaroo

Jun 18, 2015

I was so impressed with the professionalism and courtesies extended to me and my husband during our recent purchase. Our sales associate, Stacey Williams, was informative, friendly, and extremely easy to talk to. I felt like I had known her for years, and I now feel like I have a new friend. That is how great she was. I can't say enough about her, Bob Smith, and the whole experience.

Miranda Sheoherd

Jun 17, 2015

The buying process at Keith Pierson Toyota is fast, friendly and professional. Chris Jordan and Kennedy made my experience pleasant, I would strongly reccomend them.

kdb new car

Jun 14, 2015

Advertisements about the warranty led me to expect more than they actually are. The actual display of the brochure given to me to read mislead me, which is my fault. The salesman, Adam Athan, was very helpful , accommodating and knowledgeable about the car I purchased. I don't dislike the car but rather the fact that I fell victim to the 'selling machine' regarding the warranty.

Helen

Jun 12, 2015

Very welcoming, greet you at the door. Ask what your looking for, model, color price etc. Didgreat job of finding the right car to meet my needs.

Michelle

Jun 12, 2015

I was a little skeptical after reading recent reviews, but this place is great! I've dealt with many dealerships and this one is by far the best!

g-matruckin

Jun 10, 2015

The dealership is very customer oriented and makes the buying experience wonderful. The atmoshere is professional and offers a open door feel where you have no pressure.

Suzieq1999

Jun 7, 2015

Always willing to help and go the extra mile. I have never had a bad experience at this dealership. Everyone is always very helpful and gives excellent service.

disappointed shopper

Jun 5, 2015

sales guy was more interested in getting my phone number than helping me, cars over priced by like thousands! we went to Arlington Toyota and got the same car for $3000.00 less

Ray

May 31, 2015

Went back to see Jackie at the Toyota dealer. Bought a car from her before and had a great experience. Traded in our Accord for the Camry and its running very smooth.

verNcat

May 30, 2015

My Wife and I had three pickups, and we wanted a car, one with a better MPG rating, since gas is creeping back up. We traded in two of those pickups for a 2015 Camry, which we both like very much! My wife and I feel like we got the better end of the deal, and felt maybe we should hurry up and get off the property before they realized what they did, and they changed their mind. From the Sales Rep, Vince Justice, and the Sales Manager, Daniel Brower, all the way through the purchasing process, to the financial manager, we had exceptional service. We were truly amazed how well we were treated! Keith Pierson Toyota has my business in the future, when we need another vehicle!

Sam

May 28, 2015

I went to another Toyota Dealership in Jacksonville, found what I wanted and got a price. I decided before I bought to go to Keith Pierson because it was so close to where I live. I was helped by a person that had to be very new in the business (no problem) but all he could talk about was the Free Life Time warranty. He told him that if I did not buy a car there, the warranty was something I would think about later. I did a test drive and the whole time he talked about the warranty. When we got back someone else came out and asked me what I wanted to buy. I told him I was getting pricing and he started talking about the warranty again. Finally he gave me a price of $5000.00 more than the other dealer. I told him that I guess that warranty is not free and walked out. He called me at work 20 minutes later and left me a message that he had made a mistake. I had already gone home. When I got to work the next day got his message but did not call him back. He called again later in the day and asked me why I did not call him back. I told him I was the customer and did not have to. Since then they have called 6 times and mails me literature. I bought my new car a couple days later, at a very good price and nice people.

Vhansen

May 26, 2015

the folks at Keith Pierson Toyota were very friendly, professional, helpful & patient. We traded in two cars - older, high mileage - and bought a 2006 Toyota Avalon. We felt we got a generous value for our trades and a good deal on the car we bought.

libby1026

May 23, 2015

We bought our car in 2007 from Darryl Carter Sr. He was so good to us and we connected very well. We ran into him everywhere we went and he was always so nice. 7 years later, we needed another vehicle and knew Darryl was the man to see. We actually waited an hour for him to finish with another customer, that is how much we wanted to deal with him again. He was just as pleasurable as he was 7 years ago and got us into our new van that we love!

marverjam

May 22, 2015

This was my second purchase from the dealership and the second visit was even better than the first! The salesman was very professional and friendly. He listened to what I wanted and then helped us find the right car without the usual pressure approach. Then he demonstrated his superior knowledge of the features of the car after we found one we were interested in purchasing. He was compassionate and understood our needs. I love my new car and would not hesitate to return to this dealership and ask for the same salesman.

TOBONES

May 19, 2015

This is the second visit to this dealer, and buy two cars on the same day .. all the staff behaved with great professionalism in every step of purchase.Excellent!Especially Eddy Miralles who always helped me immensely in getting the best price and conditions in my purchase.I can honestly say that the next time I start looking to purchase a vehicle, this will be the first place I visit!Thank You Mr. Keith Pierson for such a beautiful and comfortable dealer where doing business is a pleasure and comfortable experience.

overpaid

May 18, 2015

Don't trust these people as they took me on the price I paid for a 203 RAV4. I could of purchased a 2015 for what I was taken for. Do your research on pricing before buying there. I could never recommend this dealer to anyone . I was pressured and will be paying for my mistake .

Happy Car Buyer

May 17, 2015

I went in completely skeptical and with the general idea everyone has of a car dealership. The salesman came right out of the gate with the exact pricing idea I had in mind and provided quick and timely service. He verified everything was taken care of with the vehicle and I couldn't be happier with the purchase. The customer service throughout the store was excellent. I can honestly say that the next time I start looking to purchase a vehicle, this will be the first place I visit!

queenie 74

May 16, 2015

From the minute we walked in the experience was all that was promised on their commercials . Staff was friendly and helpful and our sales associate Eric Lowe was an amazing help getting us a vehicle we loved and could afford. We will send all of our friends and will continue to do business there...thank you Keith Pierson for actually living up to your promises. We will be back!!!!

D.Burgess

May 12, 2015

The salesman and finance manager were beyond helpful. They more than fulfilled my requirements. I am still in awe of what they were able to do. I am definitely in love with my vehicle as well as the service that was provided to me.

Dennis - realtor

May 9, 2015

Best dealer I have ever worked with for a new car purchase. Employees we met are exceptional as well as the service offer. They know the meaning of customer service. Having had a great buying experience, their follow up has been top notch. I spent at least 3 hours in the show room because I was not prepared to purchase a car at that time so was a very tough customer. The sales staff had to educate me about the specific vehicle and never for a moment showed impatience during my decision making process. I'm in sales and was very impressed with the way they conducted themselves. Jeremiah Hersey gave exceptional service throughout and after the buying process. I have recommended him to several of my associates. Overall very impressed.

Eady Family

May 9, 2015

I had the best sales experience of any dealership I had visited the weekend I purchased my 2015 Toyota Avalon. If you are looking for a salesman to treat you right with all the facts, go see Harold Elder at Keith Pierson Toyota. When it comes to financing your new vehicle, ask for Finance Manager Mike.The Eady FamilyNorth Georgia

mje

May 8, 2015

Kennedy listened to what I was looking for and steered me away the Highlander as being too small and the Sequoia as being too big. He recommended the Sienna which has turned to be a great vehicle for my purposes. It was a very relaxing transaction.

Kolbi

May 8, 2015

I've bought from Keith Pierson twice now and it's always an great experience!! GREAT customer service! You can tell the team loves what they do and they work hard to get you what you want and need! Wouldn't go anywhere else.

scastle

May 7, 2015

I went in to trade my 2013 toyota to lower my payments by the time the financial person got done with me i was paying 118.00 more... I had put a down payment of 3000.00. the finacial person call me in 3 different times to change my contact after i took the car off the lot. Started at on $65 more a month by the time I came in on the 3rd time was up to 118.00. I told him I did not know if I could pay this much every month. He told me that my trade in was already gone and this is all he could do for me, He said after a year I could try and lower my payments through another company, (finance through Toytoa right now) The car I got was new 2014 camry... it did not have any of the new stuff that cames in a new car like the one I got before at Ernie Palmer Toyota . My alarm system on my new 2014 carmey was not factory it was a off brand. it only open doors and nothing else. I ask if I could get it change and the finacial person said yes, when i try they told me no in the serivces area.. i will never go back and get a car from Keith Pierson toyota as long as I live... These people were out to screw you. did not care that i could not afford the payments just keep promising things that was never done... I got so tierd of trying to get things work out I gave up.... I will refinance my car in a year to someone else so i want be screw again by this company.... I was going through family criss my dad has cancer and only has less then a year to live I keep telling the finance person I need to keep payments as low as I could so I could help him but I guess it did not matter to him.....

S & J M

May 5, 2015

This was our first visit to KPT and it was a nice experience. Our salesman Eric Lowe was very knowledgeable about the 4 Runner we purchased. He took a lot of time with us and was very professional. He went into great detail explaining the new electronics. I would recommend him to anyone wanting to purchase a Toyota. Good Job Eric! S & J M

sherbird

May 5, 2015

This is the third time I have purchased a car from Keith Pierson Toyota. My experience was awesome. My salesman was Kennedy and right away I knew I was in excellent hands. I was relaxed through the whole process. I took my adult son with me for support and didn't need him at all. Kennedy has followed up with me to see if I was absolutely satisfied with my purchase. I feel as though I have made a friend at Keith Pierson Toyota. I love my 2015 RAV4 and will continue to come back in the future.I yesterday met with a lady who has the same vehicle as I. I asked her where she purchased. She said Keith Pierson. We ended up discussing our experiences. She told me her salesman was Kennedy and well. I was great talking to someone who had an experience just as wonderful as mine.I appreciate you working hard on my behalf. Thank you. Sherry

carJMS

May 4, 2015

Being a regular satisfied customer, this experience was on point. Great sales knowledge and on point negotiation. The Sales Representative knew detail information on the car I desired to purchase. Her willingness to go beyond in satisfying my wants made the deal complete. Thank you Toya

Camry2015

May 4, 2015

It was a mission for a new ride for me. I started the day I brought my mothers car in for service.... Darryl saw me on sales floor looking at new cars. I just paid off my old one and I wasn't really sure if I wanted a new one, but honestly I did need a new one. So long story short I did some home work and research and I was armed and I wasn't going to back down from what I wanted! I ended up sending Darryl a email thy went something like this...... "Your mission- my new ride! This mission if you dare to take it on" well needless to say after leaving 2 times because I was sticking my grounds on what I wanted.... 3 rd time was the charm and I got what I wanted and for what I wanted to pay. I love the Camry 2015 XLE and I love how Darryl didn't push or hassle me. In all respects I hassled him because I wanted what I wanted. Still to this day Darryl dose check up on me and my car to make sure everything is going good. I appreciate that! This was the Best and Awesome car buying experience I ever had!

Bob Muldoon

May 3, 2015

Purchased a 2013 RAV 4 limited in April . Felt I way overpaid after doing research on this SUV at this dealer and several others sadly after I purchased . Don't listen to the monthly payment pitch look at the total cost that you are paying. I'm very disappointed after all these years of the commercials and what a great dealer they are. Have told folks to do their homework on pricing if going to Keith Pierson or they will get taken like me.

genelaw

May 1, 2015

I recently purchased a 2015 Toyota 4-Runner. Ms Jones and I was able to negotiate and reach agreements on features, options, costs, etc. without haggling. I never felt pressured or manipulated throughout my purchasing ordeal. Ms Jones was very courteous and honest. My buying experience with Ms Jones and Keith Pierson Toyota was a very smooth and non-stressful ordeal.

EarthGirl

Apr 29, 2015

Salesman Eric Lowe was professional and knowledgeable throughout my car buying experience. Best of all though was the fact that he was extremely respectful, friendly, and most of all patient. He helped me hash through making that big decision on which car fit my lifestyle and financial budget. Have met many car salesmen over the years and Eric Lowe is the only one I will recommend to my friends and family. Changed my view of what I thought all car salesmen were like to a surprisingly positive view and experience.

MissRashelle

Apr 22, 2015

I did a lot of shopping at other dealerships before making my purchase. Eric Lowe at Keith Pierson gave me the best customer service by far. He treated me with respect & was extremely courteous & very knowledgeable. I appreciate the way I was treated while looking & after the sale as well. He has since followed up to ensure my satisfaction with my purchase & has given me the best experience with a vehicle purchase I've had yet.

marty

Apr 15, 2015

We had a wonderful experience with Eric Lowe. He was very patient in helping us select a car that would meet our needs. His salesmanship, however, really came in AFTER THE SALE. He spent hours helping us understand the technology of the car. His willingness to go over and above the normal time necessary for us to grasp all the many features of the car was very much appreciated. He even volunteered to come in on his day off !

KWR

Apr 10, 2015

Our salesperson, Jackie, was Excellent - worked hard to locate my perfect truck and went the extra mile making this a very easy experience for us. Excellent customer service.

hmosley14

Mar 29, 2015

I had an AMAZING experience at Keith Pierson Toyota. We had Adam Athan and he was great.He greeted us at the door and immediately went to get the new 2015 toyota corolla. We took it for a test drive and it was a smooth ride.When we got back to the dealership Adam went and walked us through all of the paperwork to purchase the corolla. It was one of the quickest processes that i have ever been through. Adam was awesome. He didn't beat around the bush and he made sure that we got the best deal. I would and will recommend Keith Pierson Toyota and Adam to those looking to purchase a vehicle. Again it was a great experience and great people!

Marc

Mar 28, 2015

Friendly bunch gave me a great deal and made me feel super comfortable. They made me a great deal on my new car to boot.

Alhb

Mar 28, 2015

Salesman was professional, courtesy, knowledgeable and treated us like we were the only customers in the dealership. Although we are not sure we received the best price of the vehicle or if it was truly the Costco price, they were eager for our business and we were ready for a new vehicle.

hflip22

Mar 24, 2015

This is our second car we have purchased from Keith Pierson Toyota and we knew we wanted to work exclusively with Jackie! She is professional, knowledgeable, hard working and friendly. She makes your experience pleasant, eases your concerns and works hard to help get you the best deal. When you work with Jackie you feel comfortable and feel that she is truly working in your best interests to get the vehicle you need to fit you and your family's lifestyle. Keith Pierson Toyota is lucky to have her and she is a great asset to their company. Go see Jackie if you are looking for the best car buying experience!

C&C

Mar 21, 2015

Several weeks ago, we bought our fourth car from Keith Pierson and our second car from Jackie. Jackie is a professional and hard worker. She ran back and forth in the rain to show me different vehicles to make sure the vehicle I bought was the vehicle I really wanted. I really appreciated her patience. Our daughter will need a car in a few years. We will go back to Keith Pierson and we will definitely request Jackie.

kkrulish

Mar 13, 2015

This is our third car we have purchased from KPTThe sales people have always worked toward getting the type of car we wanted with the features we wanted. The service after the sale has always been great and all the staff has been friendly.We are so satisfied with KPT that is why we keep coming back to them for our next car.

treesekaon

Mar 12, 2015

Darryl carter sr made my first new car experience wonderful. I am 36 and have owned many used cars. I never thought I would be able to have a new car but Keith Pierson Toyota changed that view!!! They were all very nice and helpful!

maxiixam

Mar 2, 2015

Back in 2006 I bought a slighty used 2006 Corolla from KPT. My experience was so bad I swore I would never come back. Recently while browsing for my next car, i visited KPT just to look at the new 2015 Corollas. My experience with the salesman who's name does escape me (young dark haired guy from Miami, was excellent. I wound up buying a new Corolla (which I LOVE). Both the salesman and the Finance Manager I dealt with restored my trust in KPT. I will happily return for service and another vehicle when the time is right. KPT has gone along way and I hope they continue to improve.

joseph59

Feb 27, 2015

Jackie was wonderful to work with and everyone we interacted with was very pleasant. Would highly recommend Keith Pierson Toyota to everyone I know that is looking for a vehicle, either new or used.

S.Craig

Feb 16, 2015

From the moment we walked in, the staff was very friendly and pleasant! They didn't attack you like vultures at other dealerships. The sales manager introduced himself and helped find us someone to assist with our purchasing needs. The salesman was very nice and worked hard to find us the right vehicle to fit OUR needs, opposed to trying to sell us whatever just to try to make a dollar. He wanted to ensure WE were happy. He was patient with our wants and needs, even though they were ever changing. After we finally decided on a car (a 2014 Scion XB) he introduced us and showed us where each department was located. Even days after purchasing, they have called to make sure no issues came to light later and that we were still happy with our purchase. I have definitely never received such amazing service at any other dealership and I have purchased Many cars in my time. We had big plans to "shop around" however, we didn't make it to any other dealership. I will definitely be a Keith Peirson Toyota customer for life!

moorem34

Feb 10, 2015

I will never step foot into this dealership again, the assigned representative in the service dept. that I see for car maintenance is dishonest in that what he says and what is actually done re: servicing are not the same. I went in for an oil change 2 weeks ago for the main intention that my REAR passenger hub cap was coming off and there was a metal piece preventing it from lying flat back on. The service rep stated upon my arrival that they would look at it when they rotated the tires, as I made sure to ask and confirm this would be checked during the oil change/tire rotation. Before taking my car back, I declined 30,000 mi. ADDITIONAL "recommended services" such as a $79.95 fuel induction and $23.40 new engine air filter, as all I had intended to come in for was my hub cap to be fixed during tire rotation and oil changed. The rep even wrote down on my copy of the service receipt what services I declined, only fixed, I inquired if it was looked at and the rep replied that it had been fixed, no problem, they just took care of it when rotating tires. Today, 2 weeks later, I noticed that my FRONT passenger hubcap was missing completely! I immediately called to bring my car in thinking they dept. may have put on a different wheel completely. Upon arrival, my usual rep met me outside to say that it was not a different wheel, but that they hubcap itself was just missing, BUT that it was not due to Keith Person Toyota's servicing, as he claimed they did not touch the tires during my oil change 2 weeks prior. He stated that tire rotations are not included with oil changes, they are $15 extra and that I had declined services during my oil change visit. This is incorrect, as 1.) the services I declined are hand written by the rep on my copy of the service slip and tire rotation was NOT listed, and 2.) I was specifically told during my initial visit that the tires would be rotated, this was the other main reason for me to bring my car in. I informed him that it may be true they did not rotate my tires previously, but that was not what he told me during my initial visit, as I specifically came into the service dept. for that reason in addition to oil change. He eventually found a replacement hub cap for my missing one and did not charge me. However, I am sure a charge would have been implemented had I not been insistent in knowing that what I was told 2 weeks ago and what he claims was done were two different outcomes. I will most certainly take my vehicle elsewhere for servicing from now on and never step foot into Keith Person Toyota again. (I also purchased my current Toyota in Lake City for a few THOUSAND dollars less than what Keith Person stated they could give me, as they said if I could get my car (for the price that I DID), then I better go to whomever was offering this deal and do it immediately; so I did. They would not budge on final cost, and I am glad to have done business elsewhere anyways.)

Jeff G.

Feb 8, 2015

I went there to get my 30k maintenance on my Prius and they tried to overcharge me but little did the service person know, I called a few days ago to get the price already. After all of that I waited for over an hour even though I was the first customer there and when they were finally done, they returned my car to me with scratches on my rear bumper. Of course they said it was already there and there was nothing they could do about it. So with all that said, STAY AWAY FROM THIS PLACE!!!!

Possible customer who will never visit again

Feb 8, 2015

I was car shopping with my son for his 1st car and decided to visit Keith Pierson since their commericals always display satisfied customers. Well I must say that the sales person/manager was very nice. He advised me of vehicles they had available within the price range I was looking for in a used car. He showed us a vehicle and we were interested. So we were sitting and waiting when another gentleman came and sat and was talking about finding a finance company. I advised him as I had advised the sales person/manager we were already being financed by my sons bank and all we needed was a buyers order to take back to the bank for them to complete the purchase. He continued to advise me of the other lenders that they send $23 million dollars of business to a month that may offer better financing. I again declined and asked if I could get a buyers order to return to the bank. He finally said ok. Then a few minutes later he returned and asked me if I was going back to the bank and I stated yes I was. He then stated we don't have the information available for the vehicle and once I get to the bank have the bank to contact them to get the information on the vehicle. He did not provide a card for me to provide to the bank nor did he provide information on the vehicle for the bank to refer to when they call. I had been to several dealers that day who had no problem when I declined their financing and they ALL GLADLY provided buyers orders and a deposit to hold the vehicle. I guess this gentleman who stated he had been here for 7 days from Kansas didn't feel that Keith Pierson Toyota was interested in our business if I didn't go with one of there their financiers. To bad because my son was really interested in the vehicle we looked at and even without test driving it at that time he was interested in purchasing the car. This was not a positive experience and we would never return to Keith Pierson Toyota again.

donnabug1979

Feb 7, 2015

I had a bad experience that morning prior to going to Keith Pierson. I figured they were going to be like "everyone else", but they weren't. My salesman, Eddy, was very nice and put me in a great ride.

Mike

Feb 3, 2015

Came in to look at Tundra. After gathering name, number, and other pertinent info the sales rep. seemed to more interested in how much I wanted to pay per month than showing me the vehicle. After explaining I knew the price range and available interest rates and that I was there to look at a truck, he asked me for a third time how much I wanted to pay per month. Apparently he had not heard what I said, so I promptly left. Later that day and bought a new truck at another dealer who did want to show me a vehicle without going through a vetting process first before showing me what I wanted to look at.

pcannon

Jan 30, 2015

After 200,000+ miles on our 2005 Toyota Prius we decided it was time for another Toyota. We worked with Kennedy Mumford in sales to explore our options and decided on a new 2015 Toyota Corolla LE. What a pleasant experience!! Chris Jordan in finance was also a pleasure to work with. Keith Pearson Toyota has a great team!!

blondejen30

Jan 30, 2015

When I took my 2010 Toyota corolla into the service department for an oil change,I saw a 2015 Scion that I fell in love with! The Sales lady Toya was very helpful and had a very pleasant and positive attitude the whole time! It was painless and easy,and in no time at all,me and my family rode out in that red Scion! I am SO VERY happy that I finally got the vehicle that I wanted! Everybody was a great team that worked together! Even Mike Shoemake in the finance department was pleasant too! What a great experience!! Thank you!

ijij

Jan 30, 2015

best dealer, fast and good,i dont need to spend time haggling over prices oder dealers jack is the best ,provided execellent service tanks tanks tanks....

Sheila C.

Jan 20, 2015

When I finally decided to buy a new Camry, I went on the Toyota web site and "built" the car I wanted. Having already owned 2 of them, my choice of car was not a hard one. I just wanted to get the color combination and engine size I wanted. There were 3 matches to my 2015 Camry XLE, V6, Persian Night Pearl with Ash interior. However, none of these were available at a dealership at that time. I called salesman Darryl Carter, Sr at Keith Pierson Toyota since I use their service department. I told him I had found the car I wanted on line. He was able to secure the car I wanted that was already being placed at an out of town dealership. Someone drove out of town to get my car at no extra charge. Darryl kept me updated step by step. The accessories I wanted were all installed at Keith Pierson without any complications. There was no pressure to buy what was on the lot, which would have been easier. Darryl worked with me to get exactly what I wanted.I am extremely happy with my new car!!I have used the service department at Keith Pierson for years and get the same friendly and honest work there. Charles "Chip" Wilson now knows me by name never hesitates to help me out. Everyone should have the same upbeat, friendly experience that I had buying a new car!

EH

Jan 20, 2015

When my husband and I went to the Keith Pierson dealership we knew several things for sure: We did not want to spend time haggling over prices, our time is very precious. We knew I wanted a Camry with leather interior and lots of upgrades and we wanted a fair price. We were greeted with a warm welcome by Pamela Robinson the moment we entered the showroom, told her what we wanted, test drove it and a little while later I drove my new car home. And most importantly I was stress free!!! Pamela Robinson was knowledgeable about the vehicle and took the time to show me how to operate my new high tech Camry. If you are looking for a calm, stress free car buying experience ask for Pamela Robinson at Keith Pierson Toyota.

Leigh [Security first ]

Jan 18, 2015

I am on my 3rd Toyota from Keith I bought my first one because of his honesty [the car I had was paid for no payments] when I started having costly problems I went to Keith who gave me a very nice salesperson that put me in the Camry I chose [it did not have a spoiler, they said it could be put on later no charge. } I bought car & true to his word spoiler came in was installed no charge that was my first one, I traded it on my second one same A1 service husband passed, I traded it on the one I have which does have some problems I was told by my mechanic. I had over $ 3000.00 in repairs that should be made A.S.A.P. I did not have that kind of money for repairs but I decided to check prices at Keith Pierson's Toyota. They checked car out I did had quite a bit wrong but the most pressing was $270.00 which I had fixed that day I got print out of all problems, most of which I can wait until April /May to fix.I am a senior widow & to be able to completely trust a car dealership means a lot. My next car will also be from Keith Pierson's Toyota. Leigh [Security safety first] Jacksonville, Fla

Leemon

Jan 16, 2015

I was in a financial struggle, and my old car barely made it on the lot. Darryl Carter, Sr. heard my plight, used his magic, and made my car issues disappear. He was not only fast and attentive, but actually understood what I needed, and provided excellent service!

DB

Jan 13, 2015

Darryl Carter Sr. made our car-buying experience much easier than expected. He was knowledgable, friendly, professional and did not apply pressure. And with the Lifetime Warranty, you can't go wrong here. But you do have to be sure to follow the requirements of car maintenance in order to remain covered by the Lifetime Warranty. That only makes sense. Will definitely buy here again.

MustangUSA3

Jan 11, 2015

My wife and I were very pleased with the service we received from initially Brian Jones on the internet side of things, then with Adam Athan in the new car sales showroom when we arrived. We were made to feel very welcome. The entire staff on hand at the time we arrived, went out of their way to make us feel comfortable and appreciated. Adam expressed a genuine interest in helping us find the car we wanted. He did not try to shift us off on some car we did not want. Adam showed a real sense of professionalism, and understanding with all our dealings with him. When the deal was done, and we went to the financing manager for the paperwork end of things, we were met with the same professionalism, and desire to make our experience with them pleasant. The financial part of the deal even surprised us, as he found us a better financing deal than what we were already preapproved for on our own before we arrived. Thanks to everyone at Keith Pearson for a wonderful experience of buying our new car... a Prius V.

ajb

Jan 10, 2015

Darryl Carter, Sr. is the best and most courteous salesman in the showroom! He goes all the way to please his clients. We have recommended him to others who have gone there to buy cars and they are very happy too. The service is also excellent and Chip Wilson is great!!

buck.rutt

Jan 7, 2015

Was just looking around for a better Toyota at another dealership,got theire best price.Then went to see what Keith Pierson had. The young salesman Austin Baker came out to meet us and show us a newer car than what we looked at befor and a much better deal. But for someone that was just looking,we ended up driving home a 2014 camry..So i would say that anyone looking to buy a new or used care go see Mr. Austin Baker,he is such a nice young man and so helpful. Will buy again when it's time from Keith Pierson..

bhowell70

Jan 5, 2015

I reallly enjoyed my buying experience at Keith Peirson Toyota. It was hazzle free.and the peoplewere awesome .Toya Jones and Chris Jordan went above and beyond. I will recomend everyone I know to Keith Peirson Toyota Sincerly the Howell Family

Team Terry

Jan 4, 2015

Whether you come for service or sales you can always count on Kieth Pierson Employee's to be there for you and your family. Thanks

Jackieline

Jan 3, 2015

Due to surgery on my right hand, it is weaker. I could not open the tailgate with one (the right)hand. I had to use both. I wanted the tailgate that would open with the push of a button, no strength required, that I saw on TV. So I traded in my 2014 Rav 4 (with only 2050 miles on it) for the 2015 Rav 4 Limited with the push button tailgate. The 2015 has sooooo much more than the tailgate, I love it and I am glad I bought it..Darryl Carter was an excellent, knowledgeable salesman and he made buying our 2015 a pleasure.I also believe we got a great price.We have had multiple Toyotas in the past and we will continue to be loyal Keith Pierson Toyota customers. Definitely a Five-Star experience.

brownsuga

Dec 30, 2014

Pamela provided AWESOME customer service! Pam you ROCK! :-)Brian was very helpful. We will do more business with you guys in the very near future!

Annicet

Dec 26, 2014

Darryl is a consummate professional. His experience comingled with excellence, created a relaxed atmosphere for my car shopping and decision making.With that said, Darryl's patience and steadfastness are astounding. For example, although we did not have an appointment with him, our wait period was met with lunch and periodic check-ins from Darryl. My family and I appreciated the kindness and accommodation.The actual buying experience was easy because once Darryl knew what I wanted, he steered me in the right direction, without hovering or swaying.Finally, the paperwork was prepared in a timely manner, and although Darryl's part was over, he was available in case I had any last minute questions.According to Darryl, "finally", I bought a car from him. I can assure you, we will do this again in the futureThank you Darryl, "Momma" Annicet.

SayNotoKeithPiersonToyota

Dec 20, 2014

Let me say I bought my first new vehicle there in 2012 and I had no issues, thought the place was great, but now 2.5 years later all I can say is, I'll never go back!!! I went in there to get my 2012 Tacoma serviced as it was klunking at a start and stop and it was VIOLENTLY lurching forward when at a complete stop. The service advisor was rude, and after waiting for over 3 hours, I was told that the issue with my truck is normal, Toyota is aware of it, and Toyota is not fixing the issues. I called Toyota customer care to advise what happened at Keith Pierson Toyota. Toyota Customer Care was helpful, friendly and advised there was a service bulletin that Toyota sent out in Feb 2013 advising dealerships to replace the rear propeller shafts of trucks with the issues I was experiencing. They opened a claim, and emailed Keith Pierson Toyota advising them of the service bulletin, and told them to fix my truck. Keith Pierson Toyota did fix my truck when I took it back, but now I have another issue from my original visit. During my original visit, one of the sales guys talked me into taking a test drive in a new 2015 4Runner and we talked about possibly doing a trade in on my Tacoma but I advised I did not want to do ANYTHING without my husband being with me. He said to do a test drive I had to sign a paper with my information on it that states my information on that paper is correct. I saw my SSN on the paper and told him I do not want my credit pulled as I am trying to buy a house AND I already have financing if I want to purchase the 4runner since I just did a re-finance on my Tacoma and the finance company had told me they would also finance me for the same rate as my re-finance if I wanted to trade in my Tacoma on a new vehicle. Three times I verified with the sales guy that they were NOT going to pull my credit. Well, guess what? I just went on Credit Karma today, and wouldn't you know it - there is a hard inquiry on there from Keith Pierson Toyota on the day of my original visit. Needless to say, I will NOT EVER be going to Keith Pierson Toyota again and now they have lost out on a 4Runner sale!!!

bueno86

Dec 15, 2014

I went to Keith Pierson Toyota looking for a particular vehicle I saw advertised on their website. First, the salesman that "attempted" to greet me was far from welcoming. He was very short in his responses and they came across as very sarcastic and demeaning. It's not like I have bad credit and looking for a giveaway I explained. I went to the dealership fully intending on buying a vehicle. I had to ask him 3 times for the vehicle's price before my sister spoke up and demanded he get me more information. He threw his head back like a child getting ready to throw a tantrum and starting walking towards the building. This salesman continued to make sarcastic comments along the way, like "if you really wanna, splurge why don't you buy this..". At that point I couldn't wait to speak with the manager but only to find he wasn't very helpful at all and turned down my business. I'm not a difficult person and all I wanted was just standard information on the car like anyone else would. I can promise it will not be doing business with Keith Pierson Toyota and neither should you.

mfjohns

Dec 13, 2014

WE Worked with Daryl and John ...they were excellent!! Curtious, hard working, and willing to do whatever it took to make the deal....thank you!!!

cokemeister911

Dec 13, 2014

Daryl and John were excellent!!! Helpful, patient and hard working to make sure we came out with the car we lived at just the right price!!!! Would recommend to anyone!!

dewtimes

Dec 9, 2014

Everyone went home a winner! All thanks to a great salesman, Steve Tessler and a great Sales Manager/Finance Director, Chris Jordan! Great job guys...we'll be back!

dwh6044

Dec 8, 2014

My wife has her vehicle serviced at Keith Pierson Toyota, in Jacksonville Florida ,and she is very satisfied with the service she has received for 5 years. On 11-28-14, we decided to trade in my daughter's 2009 Nissan Altima and based on the service my wife received in the past Keith Pierson Toyota was our first choice to patronize. Toya Jones was our salesperson who was friendly and did'nt haggle with me once my daughter decided which vehicle she liked. Therefore, we purchased a 2015 Toyota Camry SE and so far my daughter is happy with the purchase. In addition, I liked the experience because I was only present at the dealership for approximately 2.5 hrs from purchase to financing. Furthermore, based on my above statement, I would rate my overall experince at Keith Pierson Toyota, on 11-28-14, as an excellent experience.

Nathaniel Louder

Dec 6, 2014

The atmosphere was exceptional the sales associates were very friendly curteous and most of all we felt welcomed they answered all of our questions then made sure we were comfortable

heangenendt

Dec 6, 2014

I sent an email to Keith Pierson Toyota on Sunday indicating what I was looking for in a new truck; Brian called and emailed back by noon; at 4:00 I walked into the front door and was met by my salesman John Portie; at 8:00 I was driving home in my new Tundra after making the deal with Asrif and handling the financing with Lance Sablich. On Tuesday Tom from Service called and scheduled the installation of a couple of accessories, and then on Thursday they were installed. What an outstanding experience all the way from start to finish! Great people with great communication skills and a no hassles; I could not have asked for a better experience! Thank you for your commitment to making this purchase work for me.

Thrall

Dec 4, 2014

I was extremely impressed with my buying experience. The personnel were extremely helpful, patient, and friendly. I have received several phone calls and letters from the dealership and my salesman Steve Tessler offering assistance with any questions or concerns I might have.

LtcCal

Dec 3, 2014

This was my second purchase from Keith Pierson Toyota, and the primary reason I returned, is the service dept, and your Service Advisor, Charles Wilson. He definitely adds value to your team. I always appreciated his candor and guidance he always provided which ensured my Camry was always giving the great performance that it is known for.So in deciding to purchase another Camry, I was hesitant because of the process involved, But upon my arrival, Pamela Robinson,. greeted me, and set the tone for a pleasant experience. She showed professionalism and knowledge about the Camry, which was mainly my interest. She provided clear explanations about the updates to the 2015 models, and was patient in answering my many questions. She provided insight into helping me choose a vehicle color, which ended up better than the one I was going to choose initially, (as I had looked online before arriving). So, many compliments to Pam and she definitely gives a great picture and value for the Keith Pierson's team. Thanks PAMELA. I am enjoying my new Camry.Mike Shoemake was great in working the Finance side of the house. He definitely knows his job and was very helpful in working my loan with ease., with the end result being one I was happy with.In past, I have visited other dealerships, but will have to say, Keith Pierson's dealership is friendly and has a great team of folks who makes one feel at ease.Merry Christmas to all!

jamieconroy17

Dec 1, 2014

Each employee was very courteous and knowledgable through the whole car buying process. I really enjoyed the help I recieved from Michael Parker and Chris Jordan. They were very professional and smart, and really made me feel welcome at the dealership.

Jamstar

Nov 10, 2014

I visited a couple of dealerships before I came to Keith Pierson but they were too pushy for my liking. When I came to Keith Pierson, the business atmosphere was so inviting and comfortable. I went through the process of making my purchase without feeling intimidated. I left as a happy customer.Y. Richards

robin.marksirois

Nov 4, 2014

I have read all the reviews and they seem so bias!!! I had cash in hand and all papers were drawn to purchase a 2015 Toyota 4 runner. Our Salesman was AWESOME!! and the only one with a HEART!!! He should run the place not all the heartless numbers guys!!! When they needed my mom's license for a paper she needed to sign, she is 76 and has not driven for 4 years, her license had expired. When we told them that she was going into surgery for Colon cancer on Thursday, the guy with the beard that does the numbers, came out and said " we cant hold the car, you will need to go in the morning to get a valid ID", OK, well there was no, I'm sorry to hear that, no, we can hold your paper work till after your surgery, NO NOTHING, AND TOATAL DISRESPECT!!! We left there and went to AutoNation and with in 2 hrs. we drove away with a NEW 2015 Ford Explorer!!! and her license was fine!! THEY UNDERSTOOD!!! I just cant believe how un caring they were and how heartless!!! SO for all you that is PRAISING this place, I hope your mother is not diagnosed with Cancer, THEY WONT CARE!!! THEY CARE ABOUT THE SALE!!!! I will have nothing good to say about this dealership!!!

brianmac01

Oct 31, 2014

I have been looking to buy a new car and went to a couple of dealerships and they really didn't seem interested in my business. From the moment I walked into Keith Pierson Toyota I was met with enthusiasm from each and every employee. And it was the last Saturday of the month and they were having a big cookout for all. It was a really enjoyable experience. My salesman Daryl understood exactly what I was looking for and my price range and found me a car that I LOVE! Lance made the numbers work from the financial aspect. I could not be more satisfied. The entire process was "Truly Exceptional". I have bought many new cars in the past, and have never been so satisfied.

steven.a.wieczorek

Oct 29, 2014

The sales men that I worked with me was very nice and was not pushy at all. The Tacoma that I got was for my wife, and now I,m thinking of getting one for me, and I will be asking for the same sales men.

Allrnothn

Oct 27, 2014

Everyone was very helpful; especially Luis the gentlemen that sold me the car. I would recommend my family and friends to Keith Pierson. I have always been a Toyota fan! I bought a 1993 Toyota Celica brand new. Had 295,000 miles on it when I sold it; blown engine. I take care of my cars and expect to get the same out of my TC.The Celica was the best car ever...you guys should bring it back!!! And not the $80,000 supra that's coming out. :-).

tinatee123

Oct 27, 2014

My experience is always good, , Jackie is a excelelnt sales person , she is very personal and helpful, she is always there to answer any of my question, ,this is the thrid car that I have brought from Jackie and the fifth car that I have brought from dealership, Jackie made me and hubsand feel very confortable with the vechicle that we purchase, the staff from Mrs.Pierson, Mr. Pierson, Jackie, Anderson, and finance representative did a wonderful job, I give then an A plus and highest recommendations.

mllll

Oct 26, 2014

Earlier in the year, poor buying experience with a new Toyota thru Kieth Pierson dealing w/ their pricing department. Be careful on what they portray as their Costco price.

Richard Allsopp

Oct 25, 2014

A friendly and efficient experience. We had a couple of issues with the car that should have been caught before it went on the lot.

Steven Shaffer II

Oct 24, 2014

I went into Keith Pierson Toyota looking to purchase a new car that fit my budget and my needs.I found a Scion XB that fit all of my needs, and I decided to purchase the vehicle. My salesman, finance representative, and the manager on duty did a wonderful job in making me and my mother both feel very comfortable.

robert whitehurst

Oct 20, 2014

My wife and I probably had the best sales person at Keith Pierson Toyota (Jackie) dealt with each question and concern that my wife had and was very helpful in setting up the computers in the car and she seemed just as excited as my wife on the purchase and the follow up care and concerns of any additional questions or concerns. The recommendations that Jonathan gave on the type of vehicles to choose from and the support he gave her would allow me to recommend this dealership in the highest recommendations I could give.

johnmoreland

Oct 15, 2014

Dale Carter, Sr. was my sales representative. He was friendly and pleasant with a good sense of humor. More importantly, he correctly read me and realized I would not want to feel pressured. He answered my questions and treated me respectfully. He made the entire process pleasant. I got a great car at a very good price.

CARIEEL2005

Oct 12, 2014

I got a better deal than expected. Everyone was very professional and friendly. Would highly recommend. Eddie was very attentive, as well as the Financial Department.

sstewardscahill

Sep 27, 2014

when I went in to buy my camry at Keith Pierson Toyota in Orange Park Florida I really felt welcome when I arrived at the dealership the salespeople were very friendly and the sale went smoothly. I experienced a great deal of satisfaction when I bought my car, they made the sale buying experience very easy and stress free. They went out of their way to make my buying experience the best I would recommend anyone that's looking to buy a car new or used vehicle to go to Keith Pierson. Thanks to all the staff for everything and finding the car i was looking for. I plan on coming in next year to purchase my Tacoma pickup.Once again thank you for the buying experience, you guys rock.

Kdhidalgo

Sep 25, 2014

We had a wonderful car buying experience at Kieth Pierson Toyota.. We have always owned a Honda Van so this is our first time with Toyota....our salesman..Daniel Brower was so respectful and helpful....he seemed to really care about us and meeting all our needs....we are very happy with our purchase and look forward to dealing with Kieth Pierson Toyota. Everyone we encountered at the dealership was friendly and helpful..

erica505

Sep 22, 2014

I wasnt really interested in buying a new car. But my husband wanted me to have a car that had a warranty forever. The salesmen Darryl Carter Sr was very helpful to all of our needs.

Daytonflyer

Sep 21, 2014

It's not often that buying a vehicle is anything less than a tense and nerve-racking verbal combat between a sales associate and a married couple whose anxiety-level reaches epic proportions. I've grown accustomed to reading from several resources before I enter a dealership, hoping my preparation will help me sling some facts that might arm me with knowledge enough to win a point or two.To have purchased a Camry at Keith Pierson Toyota and from a sales associate as professional and truly exceptional in her presentation as Toya Jones calls for an honest,sincere customer review. When the time was appropriate, Toya, my wife and I shared hilarious recollections of our pasts and honest stories of past car buying experiences. Toya's excellent ability to identify with her customers provides a relaxed and friendly atmosphere, one that a customer seeks in order that he or she arrive at a mutually confidence. I have never actually enjoyed buying a vehicle until I bought from Toya. She is a remarkable woman and an exceptional sales person.

Ryancasey

Sep 18, 2014

On 9/11/14 I took my boyfriends car in for service to fix the splash gaurd that was broken. Not only did the Keith Pierson service department fix it for free but they gave me a great deal on my new car. I met miss Jackie when I was looking for scion tcs. She showed me my options and tried to Taylor them to my needs the best she possibly could. After figuring out they just weren't doable for me she introduced me to my new car. A 14 Corolla s, stick shift. Not only did Jackie get the numbers that I wanted, but she didn't pressure me. She made me feel like I was one of her close friends and catered to my every need. I told Jackie I had to be at work in 2 hours so she made the deal happen in 1 hour. She even ran everywhere she went just to insure that I made it out on time. Every time I go back to the dealership for something she recognizes me and always checks on how I'm doing. She's, by far the best and friendliest saleswoman I've ever met. I would encourage anyone who is skeptical about buying a new car to go to Keith Pierson and see her!

allenandlinda

Sep 17, 2014

My husband went into Kieth Pierson Toyota without telling me, as he knew I wasn't interested in getting a car. But, after sweet-talking me into it, we both went and met with Sales Associate Darryl Carter, Sr. I have always disliked all the pressure and hype from car dealerships, but our experience was so far removed from that. Darryl was professional and yet he had a great sense of humor; he answered all our of questions honestly and was never pushy. Another thing I noticed while we were there was that everyone in the dealership seemed to really enjoy being at work. There was no sense of the cut-throat competiveness that has been so pervasive at other places. We also had exceptional service from Bridget in financing. Bottom line, we love our Highlander and we really enjoyed the Kieth Pierson experience.

bobsnewsuv

Sep 15, 2014

Glenn was extremely helpful and found exactly what I was asking for in a vehicle. He was very friendly. Glenn made sure my son and I were comfortable and even fed my son lunch. He has followed up on the sale multiple times to make sure I was completely satisfied and answered all of my questions

enahighlander

Sep 12, 2014

Jackie, our sales associate, was truly exceptional. She took us to see the new Highlanders, which had just been taken off the truck and hadn't yet made it to the dealership lot, explained all of the wonderful features on the vehicle and walked us through them and double checked our requested options and assisted with our trade-in. My husband was extremely impressed with Jackie's knowledge of the Highlander and of her descriptions and explanations of the the vehicle. Our meeting with Lance in the finance department was another exceptional experience. The financing was handled very efficiently, smoothly and professionally. We appreciated the information that Lance was able to provide concerning all of our options as well as other available services, I.e., the service contract.Both my husband and I have agreed that this is the best car buying experience, spread over five decades, either of us has ever had.

SKWynne

Sep 12, 2014

Really good experience; had been to multiple dealerships. Keith Pierson's staff work with my situation and made a deal come through. I will always recommend Keith Pierson....Thanks

jcizurieta82

Sep 11, 2014

A BEST PLACE TO MAKE A CAR BUSINESS. I ENJOY MY EXPERIENCE. a good place, great persons, help you in all you need. an make this experience a good moment

srapasky

Sep 10, 2014

Absolutely the best experience of our lives in buying our cars. I was interested in a New Toyota Tundra and went to this dealership. First impressions are gold and let me tell you this impression was beyond gold for my wife Dorothy and I (Steve). We met with John Portie (Sales Associate) and Chris Jordan (Finance Manager). John immediately answered all of my concerns, and John and Chris both helped me find the truck that I wanted. John was very knowledgeable as with Chris, and made our experience with Keith Pierson Toyota such a fantastic experience, that my wife and I will always recommend this dealership to our friends and family. John even came to our home after work to finalize some documents (unbelievable, as I have never seen this kind of treatment from any dealer). John and Chris were fantastic to the end and gave everything they had to ensure my wife and I were taken care of properly, and that the transaction went smoothly. John was the best sales person I could have ever asked for (Outstanding, friendly and never pushed. Always knowledgeable and treated us like royalty). Chris Jordan your Finance Manager knew the numbers, and made everything fit very nicely in our negotiations. Very friendly gentleman and our concerns were his top priority. Chris ensured that we were happy with the outcome, ensured that we were protected, ensured we got what we wanted and ensured the contract process was painless. Chris was absolutely fantastic. He did not hide behind a glass wall as with most dealers, and interacted with the sales person and customer consistently to help with selection, curb any problems, correct any concerns and simply and sincerely laugh with the customer. Chris and John made us feel so at home. Due to Chris and John, we were pleased with our outcome, we were never once pressured to make any decision, felt at ease, felt safe, felt that our concerns were sincerely being tackled, felt that the customers best interest came first, and most of all they ensured that we were happy every moment that we were there. I easily got my Tundra due to Johns sales technique and Chris's Financial Knowledge. Chris and Johns people skills are beyond approach! My wife and I left the dealership feeling so at ease and just could not believe the outstanding treatment we had just received. It just was absolutely breathtaking and mind blowing. On a scale of one to ten, Keith Pierson Toyota, with Chris Jordan and John Portie rate an absolute 100 on a 1 to 10 scale. Not a typo, yes 100. Our experience was so perfect that my wife and I traded in our Hummer H-3 the very next day and bought another new car (Toyota Avalon) from John and Chris. Again the service from John and Chris was again perfect and just absolutely fantastic. With John and Chris at the lead, Keith Pierson Toyota is sure to excel, and sure to have returning customers. My wife and I will forever be a Keith Pierson Toyota returning customer, and we intend to purchase all of our vehicles from now on from this dealership. Chris and John, ABSOLUTELY FANTASTIC JOB, WE COULD NOT EVER ASK FOR BETTER SERVICE THAN WHAT YOU GAVE US.... Please accept a heartfelt thank you for making feel so good, and taking such outstanding care of us. You guys are the BEST!Steve and Dorothy.

menendezjenn

Sep 10, 2014

Brian (manager) immediately offered friendly service by placing the 2013 Dodge Grand Caravan to the side; while my husband and I packed up our toddler twins to look at the van. As soon as we met Pamela, she impressed us far beyond any sales associate that we have ever met. Pamela went above and beyond expectations! With a radiant personality, and her heart of gold, she secured our business immediately. Highly Recommended! (Side note: there was a female associate, of which we did not catch her name, who was kind enough to buy our girls an apple from the snack bar. Thanks to her for her kindness & generosity.)

evergeen14

Sep 8, 2014

We were greeted by friendly employees , met Darryl Carter , our salesman, who put us at ease right away, helped us narrow down what we were looking for and found a car in the right color and trim we liked. The test drive was fun and easy. Darryl was helpful getting my phone set up with bluetooth on the car. All was completed in a timely manner. The warranties and extended services were explained, along with payments etc..Love my new evergreen Toyota Corolla.

rmflgirl

Sep 8, 2014

We had an absolutely wonderful experience at Keith Pierson! The salesman was outstanding - he was well informed about the vehicle he was selling and able to go over it inch by inch with me. He took time to understand what I was looking to accomplish and to work with me to make that happen. The staff from the time we entered the door to the finance manager's office were some of the most friendly people I have ever encountered. This was our 3rd vehicle purchase from Keith Pierson and we will definitely continue to purchase our vehicles here. Absolutely thrilled with my choice and loving my new car!!!

kerryg76

Sep 3, 2014

Kennedy is great...excellent experience. I would recommend anyone to Keith Pierson and look for Kennedy as their salesperson. Got me a great deal. Thanks!

gette12

Aug 30, 2014

I reached out for the car i was interested in and right away gotton a call back i went out hopin for the car i wanted and better yet service was excellent and all of my question were answered overall everything was great i drove away the same day with the car of my dreams i do recommend im trully HAPPY! Thnxs..

poopee05

Aug 21, 2014

Keith Pierson is a rude and disrespectful guy, who sells raggedy trucks. His employees are also rude as well. I wont recommend noone to them.

generalswife

Aug 21, 2014

We went to every dealer in town. No one listened to what we wanted. Wound up at Keith Pierson with Evadney "Jackie" Saint-Pierre. She was fabulous. She listened when we told her what we were looking for and she did not try to change our minds. She found the right car, at our price and did it in less than a day. She was very professional and attentive. When Im ready to buy again I will definitely be back. I will also be spreading the word on what a great place it was to buy a car, and the great job Miss Jackie did. We had already obtained financing but Mrs. Farmer got us a much better rate. She was also professional and attentive.

cumbervg

Aug 14, 2014

Excellent professionalism and salesmanship. Stopped by just to check out incentives, 0% financing and what was on the lot. Eddy Miralles took me around and I test drove a super looking black SR5. It had a much better interior package than my 2013 also the frontal view is a lot more attractive. I was impressed with the whole package plus Eddy was able to give me a very satisfactory deal so I traded. Also , it is always great to deal with Mr Chris Jordan in financial as he is a total professional and a fellow Navy Vet.

TGBailey

Aug 8, 2014

Thanks to our Salesman Daniel Brower we have now purchased our second Toyota Tundra from Keith Pearson Toyota. He was our salesman back in 2010 and now in 2014. We loved our 2010 Tundra but it was totaled in a recent accident. We contacted Daniel and told him exactly what we were looking for and he found just the perfect truck for us. Thanks for making our second purchase at Keith Pearson as enjoyable as our first. Bailey's of Jacksonville

butlerpatricia35

Aug 7, 2014

Thank you guys again for my brand new car Toyota Camry 2014. I love that you gave me everything I ask for and more. I am so happy with my choice for coming there to Keith Person Toyota scion in youngerman circle Jacksonville Florida. Thank you Mr. JOHN PORTIE AND Shawn the financial manager.

debbiediaz

Aug 7, 2014

looking for a new car, we went to keith pearson. the customer service can't be beat. they did everything to get us the right vehicle at our budget price. the salesgirl katie who helped us, although not there long, did everything to please us. i would recommend anyone to visit keith pearson when looking to buy a car! thank you katie mac for all your help.

Rav_ingitup

Aug 6, 2014

I walked into Keith Pierson not planning to purchase. Only to look. So I grabbed my husband and off we went to look at Rav4's and Priuses. The Rav4s struck a chord and we decided to test drive one. Our sales person Steve T., was patient, knowledgeable and gave us none of the annoying sales tactics you may find at other dealerships. The test drive was great and we went inside to discuss our next option. Again, my next option was to go home because I wasn't planning on purchasing right then and there. However, the sales person asked if I would like my current car looked over to consider as a trade and I figured I might as well, I was already there. The next thing I know the sales manager comes over and offers me a deal I could not refuse. No bickering back and forth. No one getting heated under the collar. Just a plain and simple out the door number. It was a great number because my Rav4 and I and my husband of course, left out the door with our brand new car. Hats off to the finance department for spending a late late late night making sure my husband and I received the best monthly payment and rate we would be satisfied with. Since then the entire team has been wonderful. Constant contact, making sure we are happy and satisfied customers. Good thing because I have family members needing new cars and I will absolutely refer them! Respect for their customers and no hassle sales bargaining. Love it. Thanks for knowing what quality customer service and good customer relations are all about.

MAGICJORGE1

Aug 5, 2014

Just got back from deployment. Jackie gave me the best welcome home deal EVER! I went in for a car for myself and ended up leaving with one for me and my wife. 10 out of 10! Low interest and amazing discounts. Thank you Jackie!

walter.tedder

Aug 2, 2014

had a great expreince with your service dept a few yrs back, also had a great conversation with sales lady toya brown, a few month's back. this what had me return back to piersson dealership, the honesty of service dept and sales lady led me to purchase a new auto from you. i have no problems recommend this dealership to freind's.

Patri

Jul 31, 2014

Two years ago I purchased a Jeep. WOW ! That was the worst experience . Pressure, confusion , flimm flamm. So I was hesitant to even try trading in this care that I was so unhappy with.From the time I entered Keith Pierson Toyota (with my 2 of 4 grandchildren ages 10 and 5 ) I was greeted by John Portie . This young man was soft spoken, asked questions and listened to my needs. John found a beautiful Camry . We worked with the sales manager and I received a good trade in value, and a affordable monthly payments.WOOHOO, you go Keith Pierson , you have a lot to be proud of!!

hmcmike

Jul 31, 2014

Our salesman was fantastic. Finance person was great. Sales Manager was rude.Overall, a good experience. Got a RAV4 Limited. Love it so far and would go back again.

jaxeng32

Jul 30, 2014

James and Jackie were awesome. They handled our entire family with great care. I would definetely recommend them. I look forward to having my new tundra serviced at keith Pierson as the service for the sale was great.

cbear1977

Jul 29, 2014

My husband and I needed a minivan because a family of six doesn't fit in a Honda Civic. We saw a commercial for Keith Pierson and we laughed because we found it hard to believe that customers were that happy, but we went to Keith Pierson Toyota just seeing what if anything we could do. Everyone was so wonderful. They did everything they could to help us. We left that day with a 2014 Sienna and are soooo happy with it. Two nights later, my husband and I were watching TV and a Keith Pierson commercial came on and I laughed again. My husband looked at me and said "whats so funny?" I said "the other day we laughed at this commercial because we couldn't believe the customers were that happy.......now we're those customers!"

kaitlyn163

Jul 24, 2014

I will try and make my experience short. I purchased a new car and was involved in a accident not even 24 hours later that totaled the car. I needed a car immediately due to work and newborn daughter. I had to get a rental due to the accident and was paying out of my pocket. (Worst luck) 2 weeks later my insurance company sent a check to Toyota to cover the vehicle (Car was totaled) or at least that is what I thought. This I was told from the Finance Manager that they did receive the check. In actuality they just received the check on 7/24. I finally was able to get a new vehicle (used) and thought everything was good to go. A week later I get a call saying that I need to have a co-signer or put $3,000.00 down to keep the vehicle. I was very surprised as I was told everything was good. They told me this had to be done that day or return the vehicle by the end of the business day. I signed all the paperwork and documents needed.This was very upsetting. I put my trust in the Finance Manager and Sales associate. When someone tells me something I am going to take their word. It might sound naive of me, but with the way they helped me how could I not take their word. I brought the car back to them and purchased a new 2014 vehicle from another dealer. I am still upset about how I was lied to. They can say whatever they would like, but the handling of this matter was uncalled for and completely wrong. I do not have the best credit, but if they would have told me upfront that I was not approved none of this would have happened. I understand they have to find a lender, but a week later I get a call to bring the car back or $3,000.00 is unethical and uncalled for. I will never do business with them and will never recommend anyone to Keith Pierson.

sjmgcm

Jun 20, 2014

We stopped by Keith Pierson Toyota during our search for a new car. We buy a new every several years. We have preconceived ideas about car salesman. It isn't usually a pleasant experience. The hard sell doesn't work for us. We are old and set in our ways. We have bought a lot of cars and we do research. We didn't expect to buy a car, that day, we were just pricing. We knew exactly what we wanted and how much we were willing to pay. We knew about how much we wanted for our trade. We met a young salesman, Reggie Jackson, who we told what we wanted and that we didn't want to play games, of running back and forth between, him and his manager. He said he understood and they were going to make this as good experience. To my surprise, this young man, did exactly what he said. We got the car we wanted, at a great price and the trade, was at a very fair price. There was no haggling over anything. Brian Honeyman, stayed late to do our paperwork, so we wouldn't have do it, when we picked up the car. The customer service has been great. Reggie has followed up on some minor body work that needed to be fixed and coordinated the appointment with service. We had a problem that required the car to be towed. It wouldn't start and I called Reggie, on a Sunday morning and they had a tow truck come to my house. He talked to the Service Department and they said they would look at it immediately and have it back as soon as possible. It was ready and they had a driver pick me up within 2 hours. It happened to be a bad battery (513 miles) which they replaced. They said it was rare but not impossible. I am so happy with the dealership and their employees. I would absolutely recommend Keith Pierson Toyota!

bradoswald22

Jun 16, 2014

I enjoyed the entire car buying experience at Keith Pierson Toyota! Stacey Williams (sales representative) was extremely professional and transparent. She set proper expectations for me as well as created a payment plan to make my dream of owning a Toyota Tacoma a reality. The quality of service I received exceeded my expectations by a long shot. I highly recommend purchasing your next vehicle from Stacey Williams at Keith Pierson Toyota.

metraman

Jun 5, 2014

We can in for an oil change on our 2009 Scion XB. While waiting we happened to meet Steven Tessler our salesman and began talking to him about a New Truck. He was just "GREAT". He worked with us to trade in our XB for our New 2014 Toyota Tacoma. He was patient with us and worked very hard to get us the best price for the Tacoma and the most for our trade-in. He was able to answer all our questions about the Tacome. He was very friendly and very pleasant. When he had finished with all he had to do, he then directed us to the finance dept. where we met with Chris Jordan. He was very helpful in helping us to get the best interest rate and the best coverage for our New Truck. Everyone at Keith Pearson was friendly and courteous. If or when we decide to buy another vehicle we will certainly go back to Keith's dealership for our next vehicle. I would highly recommend them for all your vehicle needs. "THANK YOU" Steven Tessler and Chris Jordan. Roger and Esther Henson

ycarvette

May 28, 2014

Saleman charles Thornton was patient, friendly knows his product(automobiles). He nota fast talking car salemen, he is honest, he going show you the best auto. He will try his best to get you what you want in automobile & price your looking for.

Bander

May 28, 2014

We had good experience with Marcus while deciding what to purchase. Everyone in dealership was very kind and helpful. Sorry late, not good on computer!

pmcole70

May 19, 2014

I want to thank Reggie and Tom for making the purchase and service of my 2012 Limited RAV4 enjoyable and stress free. My past vehicle purhasing experiences at other dealerships had not been so enjoyable and were actually more of a chore. And, honestly, when I showed up on the lot with my friend, Patsy, that Sunday morning (May 4th), I was expecting to the same kind of experience and was quite nervous. Reggie greeted and welcomed me, my friend and her daughter very kindly. And, he was able to pinpoint exactly what I was looking for and steered me in the right direction quickly. Once he showed me the 2012 RAV4 that was traded to them just the night before, I knew this was an opportunity I did not want to pass up and ended the thought of looking any further. When I purchased the car, they had not had enough time to do the complete service on it yet. So, I returned this past Saturday (May 17th) to have my car completely serviced, which Tom scheduled. I'm grateful to have such a great car that I know is serviced and well taken care of and that will last me years to come, and I am even more grateful to have had this experience purchasing my car. I absolutely love it and look forward to always having it serviced at Keith Pierson Toyota. Thank you everyone for treating me so kindly and professionally.Thank you,Nicholle D. Geiger

drkent

May 17, 2014

We were looking for a Toyota truck for our son and did extensive online research. Keith Pierson Toyota had a seemingly good selection. When we arrived we were quickly shown some options, understood the bottom-line price and made our decision. The folks worked with us to make the process easy, valuable and quick, with no pressure. We'd definitely go back there again. We are happy campers.

Jasmarieo

May 16, 2014

I walked in Toyota & was approached by Mr.Marcus Ratcliff.. From the time I sat in his chair he listened and catered to my needs. I told him the kind of car I Wanted , the down payment I had & how much I wanted my monthly payments. He got me more than what I wanted and for the price I wanted. Within 2 hours I was driving off the lot with my Camry SE :)) I love my car. He explained the car features perfect and everything. I had a great experience. I would recommend anyone to Keith Pierson Toyota :)) Thank You Marcus !!

Lilnfrank

May 13, 2014

It was a great and pleasant experience. The staff was very pleasant, all the way from the receptionist to the sales rep, Marcus, to the finance manager. Thank you Marcus!!!

elizabethaltnew

May 12, 2014

Everyone was very friendly and accommodating - the whole experience was painless & they worked with me at every level. I would definitely recommend this dealership to anyone in the area!

littlecar

May 11, 2014

We went to look for a Toyota truck. Never thought we would have choose the Scion IQ . After test driving it, we both loved it.

edwardgreen

May 4, 2014

By far the best car buying experience I ever had. The salesperson was patient, knowledgable and an absolute gentlemen. The dealership is well organized and family oriented. I look forward to doing business with them in the future.

jhaydenf15

May 4, 2014

Every aspect of the purchase of our 2014 Toyota Highlander was exceptional..... from meeting Reggie (our salesman), Anderson (a Manager), Shawn (in finance), and Chris (finance manager) to getting into our new Highlander and driving away. We arrived at the dealership about 3:30 in the afternoon.... we completed the paperwork with Chris and drove away in our new car at 10:30 p.m. -- 1 1/2 hours after the dealership closes. Chris, Reggie and security personnel were the only people left ... but we were made to feel we were the most important customers ever and that it was their pleasure to work late as long as we were pleased with our car, the purchase price, the purchase experience -- Keith Pierson Toyota as a whole. We were and are pleased and know that we have found our "go to" place for the purchase and/or service to a car from this point forward. We have seen the dealership's commercials on tv but didn't put a lot of belief in them.... they were commercials, after all. Turns out.... the commercials are SPOT ON as to how a customer is treated and the willingness of the dealership to make a deal to sell you THE car you want. WOW.... kudos to this place! And -- the comments and attitude of everyone we came into contact with speak to the kind of person Keith Pierson is and the people he employs. It was certainly the most pleasant car buying experience we have ever had.

MikeRD94

Apr 27, 2014

With Toyota's excellent reputation and Keith Pierson's relentless pursuit of customer satisfaction it made our experience one we won't soon forget and one we've shared with many of our friends already. Our salesman - Steve Tessler was very knowledgeable and informative about the 2014 Toyota Highlander XLE we purchased making the task of buying a new SUV an enjoyable experience. Kieth Pierson happened to be walking by and I spoke to him and he sat down, talked with us and assisted Steve in the sale making us feel more as ease. As stressful as purchasing a new automobile can be, these two helped to make it a fun and memorable event. This is our second Highlander we've purchased from the dealership. The fact that we went back to look at a second Highlander from the dealership should tell you we are pleased customers of the past of Keith Pierson Toyota. Our many thanks to all that helped in the purchase of our new Highlander. Satisfaction delivered... Sincerely, Michael & Charlene

wandabeverly53

Apr 11, 2014

The customer service reps greeted us at the door and were smiling and very welcoming to my daughter and myself. The showroom was beautiful. The restroom was very clean. Jackie was extremely friendly and catered to my needs, even bought me a Coke a Cola. Jackie is very outgoing and "in charge" which made me feel very comfortable, safe, and at home. She got me the best deal possible as close to my budget as she could. The only thing that could've made the experience any better would have been to meet Keith himself. (Maybe next time...) THANK YOU VERY MUCH AND GIVE OUR GIRL JACKIE A RAISE!!!

Siobhandg

Apr 9, 2014

Car buying is usually a very overwhelming experience for me but Eddie did a great job at making me feel comfortable with the decision I made. Thanks for that! And the cookies!

smkpats

Apr 9, 2014

We came in to buy a Camry which one we didnt know.Ms.Toya Jones took the time to show us the difference and when all was done we purchased a 2014 Camry SE.Truly Exceptional Toya Jones!

jennymlane

Apr 8, 2014

My car buying experience with Kennedy was awesome! He took care of everything. I will make sure to recommend to anyone I know who is looking for a new car to go to Keith Pierson Toyota.

russeaug

Apr 3, 2014

This is the best experience. I have ever had with dealerships. Kennedy. Was very knowledgeable about the product. He assisted. In answering.every question. I ask. The price was absolutely one of the best deal ever. I cannot. Say enough about KeithPierson Toyota. I have already told friends and one of them is stopping. By tomorrow to an Avalon.

gator32656

Mar 26, 2014

My 4-runner was running badly & I live in Keystone Heights and wanted to try Keith Pierson for the repair we were quoted just short of $1100.00 for misc. work not related to the running badly problem. We were told that a rental would be furnished while our problem was investigated. After a few days we were called and told they had narrowed the problem to fuel injectors (3) and they would be $800.00. Upon leaving my 4-runner on March 19 I had printed a coupon from the Keith Pierson web site on my computer. I asked James if they would accept same, he said yes. On March 26 we were called on the phone and told to pick our 4-runner up. Upon arrival we were presented with a bill for $2337.63 we were shocked but put it on our credit card and left. On the way home while waiting for my wife to run errands I had a chance to give the 3 sheet print out bill a good look and discovered that we were charged $125.00 for the rental & in the discount space provided there was none. My wife called James immediately and was told that the car rental & discount had been given by reducing the charges on labor and would not show on the bill.(there is a special line on the last page that could have shown a discount had there been one) Now, how would a non mechanic know what the labor charges should be and were they reduced? I do not resent paying for repairs but I feel the billing was handled badly and I certainly will not be using Keith Pierson service again.We may be old but we are not stupid. We know when we are being taken and this one is very obvious. Calvin and Sandra McLeodmcleod1957atgmail.com

joyner

Mar 24, 2014

Keith Pearson Toyota provided the most stress free non intimidating vehicle buying experience that I have ever had. As a disabled veteran I needed a place that would have by best interest in mind and I found it here.

mcrhea

Mar 24, 2014

Hands down, the BEST car buying experience I've ever had! I got the exact truck I wanted at the price I wanted in a very short amount of time, with a lifetime warranty. I still can't believe how accommodating and friendly everyone was. I will recommend Kieth Pearson Toyota to everyone i know.

peterson52

Mar 24, 2014

Our salesman Adam Athan was very friendly , knowledgeable and worked with us to get what we wanted helping us get what we wanted. We had past experience with Keith Pierson Toyota and think they are a great dealership.

upsetwithkp

Mar 24, 2014

I went to Keith Pierson to buy a new vehicle. After seeing their commercials all the time telling that they have the best inventory and the best customer service, I found out that they don't have either. They didn't have any inventory of the vehicle I was looking for. They told me they had more coming in about a month or so but couldn't tell me anything about the vehicles they had on order like color, engine size, automatic or manual, price, etc. They told me they had some used vehicles and I told them I was only interested in new vehicles. They wasted so much time before even telling me they didn't have any inventory on hand. They asked me for all my personal information twice, they asked me if I wanted to finance the vehicle, and they told me about their lifetime warranty, etc...all of which seems to be wasting a customer's time when you don't even have a vehicle on your lot to buy. Ever since my visit, the saleman is calling me every day telling me to come in and check out their new inventory, even after knowing that they don't have any vehicles like I'm looking for coming in for another month. I was at Keith Pierson Toyota for over an hour and I got nothing but the run around. They wouldn't be upfront and just tell me they didn't have what I was looking for. Even after telling them I was only interested in new vehicles, they tried to talking me into buying a vehicle that was three years old. I ended up going to a dealership on the other side of town, and in less than the time I spent at Keith Pierson, they had put me into a brand new vehicle just like I was looking for. My advice to Keith Pierson would be to spend less time making commercials and spend more time getting some inventory and training your employees to be honest and upfront with your customers.

shankland1

Mar 21, 2014

Dear Mr. PiersonThis our 3 car buying from you, Our sales gal is Toyo Jones. We were her first buyers, Last week My husband and I came in for a service on his 2013 Toyota Tacoma. When I seen Toya Jones with other customers . I told my husband that On his Birthday Toya Jones called him and wished him a Happy Birthday." He was surpised !!! YOU JUST DON'T GET KIND OF CUSTOMER SERVICE ANY WHERE". Now, that I think about it she called us through the year to see how my husband liked his trucks. anyways, Last week I see Toya Jones with customers and while my our Truck was being serviced. We were looking around for another car cause I was thinking about trading in my 2011 Camry So we waited for awhile and Toya Jones walked by and I talked to her for a while and we talked about numbers and what car I was thinking about and the payments i would like to have . So At that time we could only look. you know how it is Keith with kids!! So a Couple of days pasted and toya Jones called us with a beautiful Silver 2014 Carmy with a Moomroof.. Oh My Gosh Love It.. Truthfully Keith we drove Toya Jones crazy. I mean we are hard to please. but she was patience and calm and. She is so Good and know her stuff. I'm so greatful and satify with the customer service you all display at Toyota Pierson that's why we keep coming back. Thank you Toya Jones and Keith Pierson. We love our 2013 Toyota Tacoma and 2014 Toyota Camry..... :0 )

missy75f

Mar 20, 2014

I was greeted by very helpful a friendly sales associate. I was put in the car I asked for. And the price was in my range. Overall my whole experience was great! Thankyou!

angeleyes2014

Mar 19, 2014

I love my Rave 4 2014 but my two kids love the touch screen on the radio and they are always touching it... I would recommend this dealership to any one who is looking for a family safe car, thank goodness they have a room for children to play in because my son is Autistic and it kept him buy even though we were at the dealership late, very friendly place, I am so happy that I did stop in just to "look" and decide to buy ... Thank you Keith Pierson for giving me the chance to own a beautiful car with awesome payments !!!

kbajg

Mar 17, 2014

Andrew was very patient & helpful with answers to all our questions.He was very polite to work with not pushy as I have experienced at other dealerships.This is my first Toyota & looking forward to the new experience.Thanks

janet62

Mar 15, 2014

Jack Walker looked at my needs & matched me up to a truck I love at a price I can afford. He asked questions to get a good picture of what I needed & considered what I would need & want. I can't speak highly enough of his help & concern.

katheG

Feb 24, 2014

Very satisfied and happy with the service provided and everyone involved. I had a very positive and great experience thanks to Eddy and everyone around is so nice and helpful. Left the dealership very satisfied and happy with my car. I extremely recommend this dealership.

billgalloway

Feb 20, 2014

My husband and I were very pleased with the entire experience at Keith Pierson. From the moment we arrived until we drove away, our service was spectacular.

studville

Feb 18, 2014

It was the best buying experience i be ever had. from the minute i stepped in the door i was treated with the utmost respect. I will buy again. Top notch dealship. Jackie is great.

bj1958

Feb 1, 2014

Toya was very helpful.She was very pleasant and knowledgeable,and did not try to pressure me.I will come back again when I am ready for another car.She was truly exceptional.

lpenick

Jan 31, 2014

Our sales person, "Jackie" was extremely knowledgeable, friendly and extremely helpful.It was a pleasure dealing with The finance manager Chris was also very friendly and helpful,a gentleman.

frodo52

Jan 29, 2014

Very satisfied with service and people, everyone involved was extremely nice both before and after the sale. Would highly recommend doing business with this dealer, and will return in the future if the need arises.

vroebuck

Jan 20, 2014

Went there to have car serviced and that's to Mr.Walker I ended up buying FRS the car I really wanted. He was great.

13Pneuen13

Jan 17, 2014

Positive experience in that I was able to work with Steve to get the vehicle I wanted not what they wanted to sell me. He listened to me and didn't waste my time showing me any vehicles that I didn't want to test drive. Because of my experience, I have already passed along his business card.

cojackson

Jan 13, 2014

I purchaed a 2013 Honda and traded it in for my 2014 Camry. Due to my unhappiness with the Honda, it could not compare to a Toytota. Night and day difference. Jack was a wonderful sales person that really made me feel comfortable and helped me all the way through the purchase. It was quite painfull knowing of the loss I would be taking but the thought of paying for something I was not happy with was worse.The staff at Keith Pierson are all wonderful employee's that respect and have nothing but praise for working at the dealership. I purchased my last car wich was a 1999 Camry and all I can say is I should have known better. When you find something that works, you should stick with it, regardless of the cost.

sweetlovejones

Jan 11, 2014

Mr. Rodriguez has great customer service skills. I didn't feel pressure. I got a great deal and the perfect color Suv. I love how he took the time out and showed me how to operate everything in my brand new Rav4. Mr. Rodriguez, Thank you!

angie211234

Jan 9, 2014

It was clean and inviting and I was treated with respect. Both Chris' that worked with me were professional and helped me get into a new/used van.

3rdstrike

Jan 3, 2014

This is the third time buying from this dealership and the first 2 experiences were very good. And this transaction is as much our fault as the dealership but in hindsight, I believe this transaction was the typical "car salesman" syndrome. I was ill so my husband went to trade on a used vehicle and had pictures from the website of what we wanted. Had 2 vehicles to trade but one was "upside down" so we couldn't buy a new vehicle and would only trade one vehicle. BUT the salesman only worked with the new vehicle that he had shown my husband - never went to used vehicles as originally requested. A transaction was worked up and I went in the next day (Saturday) to sign papers. The finance manager kept telling me "your husband has signed most of these so just need your signature" as they were shoved in front of me. I was still not feeling well and since had previous good experiences with this dealership and my husband had gone over the paperwork, I didn't ask many questions. The manager kept telling us how he was the quickest in processing paperwork so that's why he was so busy and closed most of their sales. He briefly went over the financial information with my husband saying how the numbers were a "little" different from the day before but all worked out. The next morning when I looked at the papers, I was astonished at the numbers and we had bought a car that we could not pay for - payments were almost $400 per month more than we could afford and the salesman was told in the beginning the monthly payment amount we could afford - this is the same salesman we had purchased 2 vehicles from so we thought we could still trust and believe in him. Again, we did sign the papers and when we called the salesman Sunday morning, he said the papers could be pulled Monday morning and we could basically start over - that this type of confusion/situation sometimes happened so not a problem. But was told on Monday morning that papers were put through Saturday and since the bank now owned the car, the dealership could do nothing. So we now have a new vehicle that we cannot afford which will repo since upside down in value and can't trade. When I talked to the finance manager about the repo situation, he told me to just drive the vehicle until the bank came to pick it up! So my feeling is that we were rushed into buying a new vehicle when we were looking for a used vehicle and I was not given much information at all about the purchase since my husband had already signed the papers; and since the end of the month/end of the year, I truly believe the paperwork was rushed through to get the sale. Therefore, the "car salesman" syndrome of beware when buying a vehicle because they will sell you what they can was in effect for this sale. We take responsibility for signing the papers and we will "take the hit" and damage our credit but I will never buy another vehicle from Keith Pierson Toyota; I thought we were good customers and would not be taken advantage of the way we were. Keith Pierson is out of town but I was told by the salesman that Mr. Pierson would call me as soon as he got back but there wasn't anything he could do either . . . but he would ask him to call! Keith Pierson Toyota will definitely not be recommended to someone looking to purchase a vehicle.

Jeffharper4

Jan 1, 2014

DO NOT SELL OR BUY FROM THIS DEALERSHIP. I have had two bad experiences with this dealership!!!! First was about 6 mths ago when I went in to buy a used 4runner I saw online. They told me it was fully checked and a safe vehicle for my family. After looking over the car I noticed the pin stripping was missing on the driver side door. The salesman and I then noticed the car had been wrecked on the left side. They denied they knew it was damaged. I almost bought that SUV. Glad I didn't now. I fell sorry for the person that did buy the 2011 black 4runner limited edition. Your car has been wrecked. Today I receive a call from a Adam saying he would purchase my 2008 Tundra crewmax near my asking price if I was to bring it in for them to look at. He said if it was as clean as it looked online they would buy it from me. He stated that customers had been in looking for my exact truck. I live an hour and a half away and this is my day off to spend with my family, I decided to once again trust the dealership. SHAME ON ME!!!! I drove an hour and a half in the rain to find out they were going to low ball me below the actual trade in value for my vehicle. This was $7,000 less than I was asking for my vehicle. If he would've been upfront with me on the phone I could have saved myself 4 hours and the gas money. My truck is in mint condition buy the way. No reason for the low ball. Clean car fax and never even smoked in.

dp4446

Dec 31, 2013

I am not a spring chicken, and I know a person when they are being honest. My sales person Steve Tessler is that person. It was a pleasure car shopping at Keith Pierson Toyota. Steve is an asset to your dealership. I will be back again one day, and I will certainly ask for him again. DAVID PICKETT

TiffanyRife

Dec 23, 2013

LeAndra Jackson was soooo friendly and really helped me with any questions I had. She Made buying a car easy and non-stressful. AWESOME service!!!!!!!!!

dwbecton

Dec 17, 2013

Steve was extremely familiar with the car and demonstrated it's good qualities. I was impressed by the lifetime powertrain warranty and he also was very helpful in wading through the purchasing process. We had been thinking about the Rav4 for about a year.

arguab

Dec 6, 2013

At first I was not sure about buying a new car, and I heard the radio commercial about the Toyotathon, then I saw a Keith Pierson Billboard. I decided to go to visit this dealer, but to find a good deal on a used car, because I have never bought a brand new car and I was a little nervous about buying a new one. I want to thank Toyota for giving the opportunity to have such an amazing brand new car, and thanks for giving me a great deal. I love my new Corolla 2014, and I am glad I listened to my mother when she told me that " Toyota car are the best out there", and I agree!!! Daniel B. was such a great seller, and he was very patient and polite with me and my three year old daughter.Thank you!

DDiedolf

Dec 5, 2013

First of all let me start by saying that our Family has purchased 5 vehicles from your Dealership. I would like to say the only reason I did not give an overall experience rating of a 5 is, when I go to a car lot to buy a new or used car I like to LOOK at several options. In my recent visit I was told we (the customers) are not allowed to walk around the car lot and look at the different vehicles. The Sales Associate has to bring what they think you want up to the doors for you to look at. I was unsure of what I wanted so I requested to look at the used cars, we had to be driven just a short distance to view the cars and then all the cars were locked. The Sales Associate had to walk back inside and get one set of keys at a time, I understand locking the cars, but the walking back each time takes a lot more time to get to look at the cars. We were told it was for customer service. My husband wanted to leave and go somewhere else because we wanted to look around at different cars befor we decided. The reason we did not leave was I really like dealing with your dealership and Quartisa Edwards was Outstanding. She did everything she could to make us feel valued as a customer. I will be buying a new car in the near future, but I want to be able to look freely at the different options, so i hope this will be different next time. You truly do have a great Dealership, but just think this policy needs to be reviewed. Thank You

NancyBrady

Dec 5, 2013

The personality of our salesperson Jackie was amazing and beautiful. Never have we had such a great experience with a salesperson. Keith Pierson Toyota has earned a customer for life. Thank You,From The Brady Family

Corolla2014

Dec 4, 2013

I was hesitant about coming back. We had a bad experience the first time we purchased our 2010 Corolla. I walked in and was treated like family. I dealt with Sashni she is amazing Keith needs to hire more associates like her. She was very understanding and genuine throughout the whole deal.We purchased a 2014 10/18/2014. Was kind of hesitant working with finance that's were Mike comes in very honest and understanding of the last situation. Amazing Amazing cant be more happy with how much they helped. Brittany Barefoot

p1l2f3c4

Nov 21, 2013

The salesman was friendly but used very hard-sell techniques and it was an exhaustive experience. In total, it took us 4 very long visits over a week and a half to wind up with the SUV we have. With the first vehicle, we requested a price comparison between the Highlander SE and Highlander Plus models 3 times but were ignored. When we took the vehicle back for some accessories, we found out that the mileage on the new vehicle we were sold was not accurate. We had to go through this all again. Finally, everything was corrected to our satisfaction. The dealership made sure we had the vehicle we wanted. The finance manager and the service manager were very professional and we look forward to have our vehicle serviced there.

jcarter30

Nov 9, 2013

Marcus was outstanding, I originally came into get my 2007 Toyota Camry serviced and the mechanic noticed there was a repair that would have cost me at least $1500. After being shocked with that news I went around the corner and noticed my first Sales Manager Chris Jordan (Keith needs to make sure to keep his talent!!!) and told him what had happened. He said have you thought about trading it in, and at the time I really never thought about it. He introduced me to Marcus Ratcliff and I was quickly impressed with his knowledge of the vehicle. After speaking to Marcus and test driving the 2013 Camry SE I had to have it. I would definitely recommend Keith Pierson Toyota and especially Marcus Ratcliff & Chris Jordan.Thank you for turning a potential nightmare into a wonderful experience...

Shirleyl63

Nov 1, 2013

My experience with Keith Pierson Toyota was great, Marcus is a good salesperson,very polite and friendly, I would recommend Keith Pierson Toyota to other customers. Thank you

rsheridan62

Oct 29, 2013

My experience with Keith Pierson Toyota so far has been awesome!! Jackie went over and beyond anything that I expected. My truck had to be ordered because it wasn't in stock at the dealership and she knew how important this truck was to me. She gave me her cell number and believe be I called her everyday wanting to know the status on the truck. She happily took my calls and never once acted or sounded like I was bothering her. She knew I didn't have a vehicle and I was having to borrow other peoples cars to get to and from work. When my truck came in she picked it up and delivered it to me, to surprise me!! I live over 30 miles away from the dealership!! Also, I am supposed to be getting tint on the front windows and she has set that appointment up for me and has arranged for someone to take me to work that day and pick me up that afternoon. I am a very happy customer and would recommend this dealership to anyone in the market for a new Toyota.

MBarne29

Oct 26, 2013

Excellent experience with Monica Mincey. I would recommend other customers. Monica was very nice, professional and she is a asset to the company. I just want to say thank you for your assistance.Mary B.

summel

Oct 26, 2013

Jackie, is Excellent in her job, great person to deal with & very friendly, she got us a great deal on our new "Toyota"Our overall experience with " KEITH PIERSON TOYOTA" was "GREAT"Thanks, Paul & Linda Alverson

Joey1132

Oct 23, 2013

We have a great time buying our new Tundra and Camry, Excellent Service, Friendly People especially Mrs. Pierson for helping us to my Tundra rubber mat. and of course the service people , Thank all of you , I definitely recommend Keith Pierson Toyota my family and friends .Mr. & Mrs. J. Castillo

white1246

Oct 17, 2013

We visited the showroom and everyone was friendly. We met Pamela who show us the car we were interested in. She was very knowledgeable and patient as she explained all the options available. After we decided to definitely buy the car, we sat down and the figures were within our budget. She truly seemed excited for us as we signed on the 'dotted lines'. When we were ready to leave the lot in our new RED Prius, she sat and very patiently answered all our questions and helped us through all the technology now available in our new car. Being elderly, we had to ask some questions more than once due to our ignorance of the computer age. She never raised her voice or acted like she was in a hurry for us to drive off the lot. We now consider her a friend and will be sure to go in and say hello when we are in the area. Thanks Pamela, you are truly an exceptional sales person and friend.Ed and Diane White

Paschle

Oct 12, 2013

I wrote a complaint earlier today about a problem I had with Keith Pierson Toyota in Jacksonville, FL. I have had resolution with this complaint today. Thank you.Pat Aschinger-Lee

VicChrislyn

Oct 7, 2013

Jackie & Toya exceeded our requests for GPS & a better stereo. We are still figuring out all the features and extremely happy when we hear our song on the radio! The biggest surprise was the "moon roof" in the back seat and the mean looking headlights! We are happy Chris Jordan came out of retirement so we could talk about Army versus Navy...Army all the way with Mike in finance! Hoohah!

Hippyleslie

Oct 6, 2013

My overall buying experiance was Wonderful ! Daniel is a very good car salesmen. Our family has bought 5 Toyotas and I know we wil buy more from this dealership !

David White

Oct 6, 2013

Tonya Brown was the sales associate, and Bridget Farmer was the finance manager, and they treated me extremely well! They were respectful, and took care of my vehicle needs. I was satisfied with the payment, but they have even been working to find me a lower payment (and this was after the sale was final!!!). Even with negative equity, they were able to put me into a brand-new car, when no other dealer would or could. I am thankful for Tonya and Bridget, and would highly recommend them to anyone!

larry73

Oct 3, 2013

Great experience. Everyone was professional, knowledgeable and very helpful. It was a pleasure dealing with them and I would highly recommend this dealership to anyone.

Mochacat2

Oct 2, 2013

This was probably the best car buying experience that I have ever had. I have had very good luck with the camrys and with this dealership for service. Jackie did a truly exceptional job of getting us the car we wanted at very acceptable price and I would gladly refer other people to this dealership.

Hillary Lauren

Oct 1, 2013

My first experience with Keith Pierson Toyota was wonderful. I took my car in after it had broke down. The service manager, Beau, was very helpful. He really went the extra mile. He kept me updated throughout the entire process which was nice because from past experiences at other service centers, I would have to harass someone to figure out the status of my car! I will definitely be coming back for future services!

rrhoppe

Sep 28, 2013

This is my second car with Kieth first went great no problems with the deal or service over the years. Well on this one they kept calling me about trading in my old car and how they would give me a great deal on a new one. AS everyone knows there are no great deals when you deal with a car lot new or used, but because of the first car I figured they would treat me right. When we started I told them blue-tooth and XM radio was a must on any car I would buy. WE did have a problem with xm radio, but with the help of Jonathan McDowell everything turned out great.

jdgt

Sep 25, 2013

Daniel is very likeable and instead of trying to "sell" me any car, he listened to what I wanted. He was very informative about all aspects of the vehicles he showed me and took the time to walk me through everything on the RAV4 I decided on. I will come back and ask for him if ever I want to buy another Toyota.

tjpat1

Sep 25, 2013

I purchased my vehicle in Aug 2013 Toyota van. I bought my car with trade in car. Price is ok not so good but hard to deal with finance and sales person. Mostly when you buy a new or old vehicle both party should agree up on specific price. But in my case I got different number in finance office since they never talked to finance people.so carefully before you write or sign anything with this people. they never offer any extra warranty since they were confused about my deal. they put advertise in News and TV for satisfaction is guaranty but after i signed my papers no one listen not even owner .I called 100 times but he called only once and left message but then after never called me at all .His sec always makes new story just like teaching kids.I don't understand why ? they never talked. Their sales manager also gets confused about our deal so not even care about our issuesI contacted southeast Toyota to find better answer but no hope. As a customer I request you to clear your deal so you will not get any new surprises at the end. I would not recommend this dealership to anyone not because I got bad experience but they have very low standard of customer service and they not even care after you purchase. I am posting this review after I waited long time .Good luck ! careful about their offers

Richard Hoppe

Sep 25, 2013

this is my second car with Kieth first went great no problems with the deal or service over the years. Well on this one they kept calling me about trading in my old car and how they would give me a great deal on a new one. AS everyone knows there are no great deals when you deal with a car lot new or used, but because of the first car i figured they would treat me right. When we started i told them blue-tooth and xm radio was a must on any car i would buy. the car they pick out for what i wanted was in the show room so no test drive and not must time looking at the features on the car. windows sticker said AUDIO AND BLUE-TOOTH HAND FREE CNTRLS. to me that means make a call or receive a call hands free which on my other car if i made a call i would speak into the mic.PHONE (BEEP) FRAN and it would dial the call. in the new 2013 if you are parked then you push a button then on the touch screen dial the number or go to the contact list to make the call. When driving incoming you push a button answer the call, to make a call the blue tells you you cannot do that while driving. if you had to make a call you have to pull out your phone and dial the number even if it is 911 so how is this a hands free call. sound like a class action lawsuit to me. if i am driving i do not want to handle my cell phone at all it just is not safe taking your eye off the road . the xm radio after all was said and done that radio will not handle xm tuner. so to get this car up to what i traded in i need to spend about 2,000 extra dollars plus my payments went up 60 dollars over what i was paying. yes i am old enough to have not signed, but again i though that they would take care of me.

Toyota VAN

Sep 25, 2013

I purchased my vehicle in Aug 2013 Toyota van. I bought my car with trade in car. Price is ok not so good but hard to deal with finance and sales person. Mostly when you buy a new or old vehicle both party should agree up on specific price. But in my case I got different number in finance office since they never talked to finance people. so carefully before you write or sign anything with this people. they never offer any extra warranty since they were confused about my deal. they put advertise in News and TV for satisfaction is guaranty but after i signed my papers no one listen not even owner .I called 100 times but he called only once and left message but then after never called me at all .His sec always makes new story just like teaching kids. I don't understand why ? they never talked. Their sales manager also gets confused about our deal so not even care about our issues I contacted southeast Toyota to find better answer but no hope. As a customer I request you to clear your deal so you will not get any new surprises at the end. I would not recommend this dealership to anyone not because I got bad experience but they have very low standard of customer service and they not even care after you purchase. I am posting this review after I waited long time . Good luck ! careful about their offers

memepat1

Sep 22, 2013

My husband and I went looking at Toyota Sienna Vans it is the 3rd one i have purchased since 2001. We have never been to this particular dealership before. The Dealership is impecably clean and every one we came in contact with from the time we came thru the door was extremely nice and very attentive. We had been to another dealership in town and they only had 1 car to look at and seemed to think I would take what they had rather than what I wanted, it was a real turn off to buying a car. The atmosphere at Keith Perason was totally different , they had a better selection of Vans with different options, some the other dealership would not offer and we had a delightful experience so much so that they made me a good deal that I felt I should not pass on and we left in my new car. We love it the sales woman Jackie was wonderful, she was pleasant she spent time with us but was not pushy and was knowledgeble about our questions. There was another man that helped out he was very patient with my husband who was pushing the limit on the deal but gave in and was happy. I would say this dealership treated us more like family than just customers. Jackie is more like a family friend than an auto sales person if you know what i mean I feel like I could call anyone there and get help if I needed and said too. I will highly recommend Jackie and this dealership to my friends and family members from now on. They have my busniess from now on. We were cash customers.Sincerely, Happily Mrs. Patricia Novak

rachelgriffin

Sep 19, 2013

The service was excellent. The people were very friendly.Great quality cars. Were able to work with us on our pricing, and finding us a car that would best suit our needs. I would encourage my family and friends to visit them.

Kevin

Sep 18, 2013

after emailing back and forth I set up a time and day to drive the 50 miles to the dealership to meet with the manager I had talked to only to be passed off not once but from salesman to salesman then finally a kid who took us out to look at the trucks we wanted to compare or so we thought we were shown 1 truck never offered a test drive or any real info on the trucks we wanted to compare. all in all they were very rude and convinced me to shop elsewhere. think I'll buy a Honda

atigers

Sep 11, 2013

Our experience with Keith Pierson Toyota was great. This dealership has a friendly and professional staff, as we were greeted with smiles and welcomed to the facility. Our sale-man Donald W. was very professional and very knowledge of the Toyota product. Donald went over and beyond in getting us the car we wanted at a great price. Donald's great personality and willingness to help his customers went a long way with us, we didn't get the feeling that we were at just some car lot buying a car with a smooth talking sales person. Our overall experience with Keith Pierson Toyota has been wonderful that this is our third vehicle that we have purchased from them, and will have no problem referring someone to his dealership.

byrdsara

Sep 6, 2013

From the moment my father and I stepped on the lot, we were given nothing shy of impeccable customer service. I would recommend this dealership to anyone who is looking to buy a vehicle. I cannot express in words the level of professionalism, kindness, knowlege of product and ease of transition from test drive to actual purchase. Thank you so very much for the absolutely wonderful experience.

nikkiclark

Aug 26, 2013

I have family members that have Toyota vehicles and have been very satisfied with them. I wanted something that I could keep beyond being paid for. I knew Toyota was a good choice for reliability. Marcus was very knowledgeable about the Corolla and made me feel very comfortable. I knew I was upside down in my trade but Marcus worked very hard to get me what I needed. My disappointment came when we went to sign the papers and I did not get more for my trade like I had hoped, and my payments ended up being $50 more than I had agreed upon. Overall I am very happy with the car and with Keith Pierson Toyota. I would recommend them and Marcus to anyone looking for a vehicle.

dennisfletcher

Aug 17, 2013

Lionel was a great salesman , he was friendly , and explained all details of the Avalon we purchased. Bridgette in finance was also very friendly and helpful . the overall car buying experience was a pleasant one . I would definitely recommend Keith Pierson Toyota .

Victor Lainez

Aug 11, 2013

As usual, the customer service, buying process, quality of repairs are next to none. I personally rate Keith Pierson Toyota a 5 star in all category. Right after retirement from the military in 2005, I bought a 2nd hand Ford 150 from this dealership. Then I bought a brand new 2008 Toyota Rav4 for my eldest daughter. I bought a Saturn Astra from Carmax for my 2nd daughter since she really fell in love with the car. I have a 1998 Ford Windstar which I bought right after my son was born in 1997. We have been driving this van eversince. But where do I go and have all these vehicles repaired or serviced? I bring them all to Keith Pierson Toyota because I know that they will fix it right the first time. Today, I just bought my 16 year old son a 2013 Scion FR-S at Keith Pierson Toyota. I highly recommend Keith Pierson Toyota for any kind of vehicle, no matter what make, model or year. I also recommend Ms. Pamela Robinson. She is one of the best if not the best car saleswoman I have ever met and dealt with. Honest, straight to the point and she really helped us out. With today's recession, she made sure that we get the best deal and I feel we did. Thank you Ms. Pamela, thank you Keith Pierson and to all your staff and mechanics. More power to you all and God bless . . . . .

Mannkim1986

Aug 7, 2013

The dealership tried to pull the bait and switch. Quoted a price over the phone and then after an hour drive to their dealership no truck. They could not find, they then brought us the wrong one, and then found the one we came for but we were told it was too nice for us!!!!! Rude inconsiderate staff. Never going back never recomending !!!!!!

ButchMaggie

Aug 5, 2013

We have been buying ours vehicles for many years from Keith Pierson Toyota. Jackie has been out number 1 salesperson and wehave come to think of her as a friend. As a representative of Keith Pierson she has gone above and beyond to satisfy our needs.

sheilakd

Aug 5, 2013

Marcus Ratcliff our sales associate worked hard to meet the needs of his client & done it with integrity & a smile on his face. Marcus was eager but not pushy to ensure we were pleased with the vehicle of our choosing. He answered questions I had in great detail & ease. He also has contacted me on a couple of occassions since the purchase to see if I had any questions, concerns etc. Coming from a sales/finance background Marcus did his job & did it well. His #1 priority was to ensure we made our decision based on different variables that met our families needs. I would HIGHLY recommend Marcus & have done so already to a few friends & family. We will be back!Teresa Ballance in finance was just a pleasure to work with. Her bubbly personality was award winning. She explained everything in great detail down to all the warranty options that were available. She answered all the questions we had & continued to have a smile on her face even with the few technology issues she was having while we were there. She kept her professionalism the entire time & did so with a genuine smile on her face. She is definitely an asset to this dealership.

aswarthen

Aug 3, 2013

Everything was great during my visit to Keith Pierson Toyota, everyone was very friendly and helpful. My car is great, I'm another satisfied customer.

eerikson

Aug 1, 2013

We visited the dealership on 7/28, not intending to buy. Erin met us at the door and made us feel like VIP's. Erin worked diligently with us and for us to find the perfect car. Another salesman tried to sway us toward more 'affordable' pre-owned cars; but Erin helped us shop until we found the Scion we needed. Erin has followed up to make sure we get the most value from our purchase, and has gone the extra mile(s) to facilitate the closing. Theresa helped us set up a plan we could afford, and expedited the paperwork.Everyone was very friendly and professional-I can see why people come from all over to shop here!

WWebb

Jul 31, 2013

Jackie at Keith Pierson Toyota has always treated with great respect and courtesy, i have purchased several cars from her at Keith Piersons and she has always given me great results on buying my toyotas with great deals and great vehicles. I would highly recommend anyone looking for a new Toyota to go to Keith Pierson of Jacksonville Fl and locate Jackie for purchasing your next Toyota. Also Fred Algre in servicing is great for keeping your toyotas in excellent condition on any services. Overall this dealership has always been there whne needed. Thanks again Jackie for another great purchasing of my Toyota Tundra. Harold W Webb Callahan Fl

hkhowton

Jul 26, 2013

Service being the predominant feature of your dealership, I wanted to give my business to one that would honor it. My experience was well rewarded through working with Jackie and Ray for they made my time at your dealership a pleasure. In addition, Jackie has given me 2 classes of instruction and is very patient with this senior, senior citizen who is unknowledgeable over the workings of this Rav4 Toyota. She also has made it very clear that she will be available to me as I need more instruction. I am looking forward to the future continued service that I have already experienced at this dealership. Thank you Keith Pierson Toyota , Jackie and Ray for making me feel like a part of the Toyota family.Jane Howton

fletch1031

Jul 25, 2013

We originally looked at a Scion FRS at a dealership closer to where we live and were treated horribly!!!!!! We Called Keith Pierson immediately after we left the first dealership we went to and verified that they had the car we were looking for on the sales lot. From the initial phone call the staff was friendly and more than willing to to accommodate our needs. When we arrived at the dealerships staff held open doors and were smiling and friendly, and not those fake smiles that say they pay me to do this but smiles that were worn because they were happy to be doing their jobs even at the late hour on a sunday when we were showing up on their doorstep. Sales Manager Tony (who took our initial phone call) introduced us to our sales representative Alex Boyle ( AKA completely awesome) who took us through the lot and showed us different models of the vehicle that they had to offer (Scion FR-S) and explained each one of the features as well as the warranties and extras that Keith Pierson offered that others did not. After we sat down to talk price and we were given every single thing that we had asked for, and the extras that we wanted that were not available were still taken in to consideration in the price of the vehicle. After spending two hours looking and talking we informed the salesman that we would be back tomorrow and were met with no pressure whatsoever to have to do the deal then or no deal (typical of every other car dealership that i have been to). The following morning Alex called us and we solidified a time to come back and purchase the vehicle as well as share information about upgrades that I had asked about the evening before ( this guy was really paying attention to our wants and not just trying to make a sale!!) We came back to the dealership that evening and purchased the vehicle with Alex and as out finance manager who was also wonderful to deal with. It took no time at all to get through the paperwork and secure the vehicle in writing. Our Manuals were explained to us in depth and the car was clean and delivered to us in the front of the building. The following day we were called to ask if we had any further questions and to ask how we liked the vehicle, were also called four days after the sale to be asked the same. Since we have been married we have purchased several vehicles (10 to be exact) and I have never had an enjoyable buying experience until now!!!!! To be taken care of by such an amazing staff (especially Alex) and not be pressured or bullied was amazing and to deal with people who take the time to listen to your wants and needs and then match you up with what you are looking for that fits your budget is flat out over the top. IF YOU ARE GOING TO BUY A CAR DO IT HERE........... AND ASK FOR ALEX!!!!

CherryM

Jul 25, 2013

Mr. Brown was such a pleasure to work with I will refer everyone I know that needs a car to him. I told him what I was looking for and he worked it out. He also knew a lot about the product.

jaschneiderdo

Jul 23, 2013

This is my fourth car bought from this dealership. Coming back for a fourth time says A Lot! We have had nothing but excellent experiences with little to no haggling over prices. They make a potentially stressful time pretty easy. Daniel Brower was very professional, very helpful, and very ethical in his approach. I would highly recommend him! I bought exactly what I wanted with no pressure to do so.Dr. Jon Schneider

JANDAMONPARKER

Jul 20, 2013

Great experience. Went in to look at and price a Toyota Avalon Hybrid and ended up buying a new car. Toya and John (FInance) were very accommodating and answered our numerous questions. We've used Keith Pierson for all our service needs for our 2 Toyota's since moving here from CA and have never had a bad experience. We would recommend Keith Pierson Toyota to anyone looking for a new--or used--car or SUV without any reservations.

KarenElizabethMacLeod

Jul 15, 2013

My parents and I came to Keith Pierson Toyota to replace my Honda, and we purchased a 2013 Toyota Corolla. The sales staff, Marcus & Bryan, were absolutely awesome! They were completely accommodating, patient, and answered all of our questions. They even helped me with the back and forth color choice dilemma! It was a great experience, and not only does my family recommend Toyota vehicles to everyone, but now we will definitely be recommending Keith Pierson. The finance person who helped us, Shawn, was great. He was very patient with our questions, explained all the options to us, and was even super accommodating when our original payment method didn't pan out! I'm super happy with my new car, and the warranty that came with it - but also was impressed that Marcus & Bryan even set up the Bluetooth for me! Thanks again for a great experience, guys!

Karen MacLeod

Jul 15, 2013

My parents and I came to Keith Pierson Toyota to replace my Honda, and we purchased a 2013 Toyota Corolla. The sales staff, Marcus & Bryan, were absolutely awesome! They were completely accommodating, patient, and answered all of our questions. They even helped me with the back and forth color choice dilemma! It was a great experience, and not only does my family recommend Toyota vehicles to everyone, but now we will definitely be recommending Keith Pierson. The finance person who helped us, Shawn, was great. He was very patient with our questions, explained all the options to us, and was even super accommodating when our original payment method didn't pan out! I'm super happy with my new car, and the warranty that came with it - but also was impressed that Marcus & Bryan even set up the Bluetooth for me! Thanks again for a great experience, guys!

davidbridier

Jul 14, 2013

Ms. Jackie worked diligently with my wife and I in a very short time window (3 or so hours). Ms. Jackie was courteous and not overbearing in the slightest. My time at the dealership was comfortable and I believe that can be attributed to the sales associate. I rated the price as "good" and not great because I feel that my trade was worth slightly higher than I received, and with the limited upper end Tundras on the lot I feel negotiating could have taken place. I would gladly work with Ms. Jackie again and would recommend her to future customers.

Gwakie24

Jul 13, 2013

I felt they treated me fairly with the trade in value they gave me for my truck and that I got a fair deal on the new truck. Everyone was friendly and courteous.

jsfakianos

Jul 13, 2013

i selected the Toyota Tacoma over the Computer and since i have dealt with Keith Pierson Toyota before and had great experiences in the past with them I made selection. i then talked to Daniel about the Truck and when they could have delivered to me. Daniel was very helpful and sent me pictures and answered any and all questions i had. Spoke to the Finance deptartment and with 2 days had my Truck delevered to my front door. Daniel and the Entire Toyota Team at Keith Pierson Toyota was very helpful and friendly. i would definetly do business with them in the future.

chillermekanik

Jul 9, 2013

Doing business with this dealership was an experience unlike any other I've ever had when buying a car. Everyone was so helpful & friendly but most importantly to me, they were sincere. I would (already have) recommend this dealer with reservation to anyone in the market for a vehicle. Curtis Rocks!

aa1964

Jul 9, 2013

I traded 2 cars for 1 camry, car is great, saleswoman, Jeanna was excellent, but after I experience some issues (like getting money back or keep interest rate promised) I was victim of disrespect and disdain from finance manager to Pierson himself or his assistant (Roxanne) that even before she new me was texting and checking her nails with me sitting in front of her to try to resolve the issues. I even called JSO that of course it's out of their jurisdiction but I needed a reliable witness to what they were doing.For 3 weeks, after my previous cars titles cleared I have yet to receive my MONEY (over $2K).Imagine if I owed him money? every single collection agency would be after me.WILL NEVER BUY FROM THEM AGAIN!My name is Aida, because I don't hide behind other people "Mr". Pierson

nolefan

Jul 8, 2013

I called this place three times today, nobody wanted to help me.i guess my cash was not green enough.

breevs

Jul 4, 2013

Great experience and I would recommend you checking them out, and giving them a chance to earn your business. We purchased 2 Camry's the same day and we were very happy with the professional, and personal service.

bobcat3059

Jul 4, 2013

Excellent car buying experience. Brought a friend to Keith Pierson and ended up with both of us buying new 2013 Camry's. Daniel was a great salesman and went beyond expectations to ensure I was satisfied. This was my fourth Toyota and have dealt with other dealerships and Keith Pierson is by far the very best so far. They worked very good deals on both cars. I have used their service department in the past and it is just a great as the car buying experience. Would definitely recommend Keith Pierson.

Go4gators

Jul 1, 2013

When I got there Donald greeting was friendly. He was very knowldegable on the different car models. I didn't feel pressured at all. Donald made me feel very comfortable. I will and have recommended Kieth Pierson to others.

ofonime

Jun 28, 2013

Bill Snow & Jeana are truly exceptional individuals and sales people. From the moment we showed up at Keith Pierson Toyota, the customer service was beyond exceptional. The door was always opened for us, everyone was truly helpful and ready to serve. There was no competition amongst the employees. It was all about teamwork. Any questions or concerns we had were answered courteously and timely. There is no other dealership I would recommend better than Keith Pierson Toyota with these two employees.Based on the service received by the team, and by Jeana & Bill, I absolutely LOVE Keith Pierson Toyota, and would go there 24-7 for anything auto-related before considering anyplace else.To the team of Keith Pierson Toyota, especially to Jeana & Bill, a big THANK YOU!!! Keep up the great work. It shows that you truly enjoy what you do, and I hope your boss(es) recognize and acknowledge that as well. Thank you for welcoming my family to your Toyota family!

Bettyj101

Jun 21, 2013

I rated this company all 5's because they were very welcoming. Everyone was SUPER nice and fun. I got a very great discount and I didn't even have to pay Interest Rate!! That's as good as it gets! The free food was awesome and I am looking forward to coming here again for my next car!

Stidley2

Jun 14, 2013

Went to Keith Pearson Dealership to look at Trucks. By the time we left, we had purchased a Corrola and a Takoma.

BrandonMaresma

Jun 13, 2013

I generally do not like to utilize dealerships, but gave this one a shot since I wanted a new or nearly new Toyota Tacoma and it was close by to where I was looking. I was thrilled with the attention I was given, the help that the sales associate gave me in finding a truck that worked for me, and ultimately the price and financing arrangements that the dealership offered. The minor issues I've had with the truck had been corrected very much to my satisfaction. Even things that I thought were maybe a bit nitpicky on my part were given professional attention. I have already recommended this dealership to several clients of mine.

BvDJax

Jun 5, 2013

Me and my fiance were on the market for a new car. We visited other locations and were not impressed. The second we stepped foot into Keith Pierson we were greeted by friendly employees. Our main sales associate was Jeana T. and she helped us look at the new 2013 Rav4, first car and only car we saw. My fiance instantly fell in love with it. We got a great price with Jeana and later sealed the deal. Keith Pierson Toyota is a great place for a new car. They are helpful, understanding, and very friendly. Very happy with the service and the laid back atmosphere.

dtruman

Jun 2, 2013

I have sent numerous friends to this dealership over the past 8 years because my next door neighbor works there and I know he will look out for them and get them a fair deal on a reliable vehicle. He has not let me or them down yet. He is not a salesman, but always hooks them up with a good one. In this case, I was the one looking for a late model used truck. I never even saw him at the dealership, but the sales manager got me with a salesman, Daniel Brower, showed me the two year old Chevrolet trade in I was there to see. While on the lot I noticed a used Tundra that had just been taken in, not ready for sale. I asked to see it, checked it out, drove it, and liked it. I was offered a good deal on it, including a reasonable offer on my jeep I had been trying to sell. I felt like the sales manager, the salesman, the get ready people, and the service department all went over and above to make the truck right. Daniel in sales and Tom in service especially deserve recognition.Before now, I had always thought the Keith Pierson commercials on TV, with the happy, devoted buyers, bragging about having the best car buying experience of their lives were set up with paid off customers. I don't think that anymore. I'm now one of them, and will continue sending friends to the dealership.

TomReidy

Jun 2, 2013

I have lived in Green Cove Springs for 18 years. I have seen all of the Keith Pierson Toyota advertisements and thought it all to be a bunch of hype. After dealing with the folks at Keith Pierson, I will shop nowhere else for a car. There was absolutely no pressure, no hounding. My salesman BRIAN JONES learned my price range, what kind of fuel mileage I was looking for and escorted me around to the vehicles he knew I would be interested in. His knowledge of every vehicle I looked at was uncanny. I will and have recommended Keith Pierson Toyota to my friends. I went into the dealership with a chip on my shoulder, ready to have to put up with a bunch of crap!! Brian quickly made that chip and my attitude go away. Brian should be commended for a job well done. Thank you Brian!! PS...Sorry it took so long to get this in. I was away training another school!!

burnie

Jun 1, 2013

outstanding salesman. very nice and friendly. would recommend him to anyone that is in need ofan automobleMost polite man i have ever done business with. highly recommend him

Upset customer

May 26, 2013

I explained my credit situation before coming in the reviewed my credit prior to coming in and gave me false hopes of being able to get into a car

jmcheeseman

May 25, 2013

We are relatively new to Jacksonville; however, we are not new to Toyota. We were looking for a dealership in which we could build a relationship. I had taken my Scion for servicing to KP earlier in the year and was very pleased with the service, so when we were faced with having to get a new car unexpectedly we looked to them first.We visited KP after work on a Friday afternoon and were greeted by an enthusiastic sales staff and they let us meander as we checked out the various models. Once we narrowed down our choice, we were assisted by an energetic and professional sales rep, Donald Wyche. We test drove the RAV4 and an offer was made by the dealership. Since it was a significant purchase, we wanted to just make sure that we liked the RAV 4 the best. Without pressuring us, Donald was accepting that we needed a little time. He held the car for us while we ruled out a couple of other choices. We returned the next day and drove it one more time and made a counter offer. We reached a mutually acceptable deal. During all the test driving and dealing, Donald was professional and fun. Our daughter dubbed him "Uncle Donald." The floor manager Dane, was also very professional and personable. Needless to say we have found our dealership in the Jacksonville area.Now our driveway holds a Highlander, Scion, and RAV4. When we have to get our next car, we will be calling Donald again! We are happy with the folks you have representing your company and with the cars we are driving.

kyle74

May 24, 2013

Curtis was courteous and patient with us. He answered all our questions and he was very knowledgeable. He keeps in touch to see if we have any questions. Our experience was very pleasant.

Jimglendabeck

May 20, 2013

Jeana was absolutely fabulous. We came to the showroom 3 times before we purchased. She was very patient with our questions, allowed me to test drive different models during each visit and was very knowledgable. My husband and I felt very comfortable with the decision that we made after Jeana's help. Thank you!

catherinewardlaw

May 19, 2013

My family has always liked the service we receive from Keith Pierson thats why this is vehicle is #4 for us. Very kid friendly every time we are there - no matter if its 30 minutes or 4 hours.

spookydragon

May 19, 2013

Very pleasant atmosphere and no pressure from the sales staff. Answered all my questions and made the process very painless. Highly recommend this dealer. They go out of their way for each customer.

JacobNguyen

May 16, 2013

Bill Snow was a great salesman. He took upwards of 5 hours to work out a deal on a 2013 Tacoma. He as well as the manager were very patient with us while we spent hours negotiating a deal. Great Salesman and Great Person!

jtlowell

May 16, 2013

Using the Costco Auto Buying Service, I was able to get an excellent deal at Keith Pierson. Jackie selected the perfect car for me. I have owned Corollas since 1999. She was also very helpful in getting me the additional features I purchased, and called me to follow-up with any questions I had about the "extras" as well as my owner satisfaction with the car I purchased. Buying the car was an easy process because there was the Costco prisce with no haggling. I am very pleased with the car buying experience I had at Keith Pierson, and when I need new car in a few years, I will most likely return there.

jazzyfizzzle

May 15, 2013

My name's Jazzy. My parents were looking to trade in my dad's sentra for a new car for me and that would be my 20th birthday. They had met up with Jenna Crowley at Keith Pierson Toyota while I was working. I told them I was interested in the 2013 Rav 4. -SO NICE!- The next morning I went over to Toyota with them and they asked for Jenna again because she left an impression on them. She was excellent, not too pushy like at other dealerships, but not indifferent! Great sales associate, she gave us a lot of information on the car and got us a deal. I'm a proud owner of a black 2013 Rav 4 LE. Keith Pierson has exceptional customer service and interaction, and you can definitely leave more than satisfied. Thank you!

Jayjay3161

May 13, 2013

I would like to thank Curtis brown and Anderson Tremdas for theire expertise and knowledge, help and consideration to our needs and preferences in car buying . Overall experience is very excellent . Everybody is very accomodating . I will recommend Keith Pierson Toyota to my friends and colleagues in the future for car buying . These employees are assets to the company . Keep up the good work and more power.Jose / Margie Castillo

baileygj

May 13, 2013

Our experience with Keith Pierson Toyota was very positive. We were looking for a vehicle that would hold tools and passengers and we had decided to limit ourselves to a few manufacturers (Toyota and Honda). We had pre-priced several vehicles online with USAA, so we had a ballpark idea of costs for the various models of vehicles we wanted to look at. Shortly after we pre-priced the Toyota Tacoma, Jeana called us and she learned from us about our needs and interests in the new vehicle. She was friendly and helpful on the telephone and we didn't feel pressured at all. When we visited the dealership, Jeana was busy with another customer, so Alex seamlessly took over to ensure we didn't have to wait. Alex was very helpful. We wanted to get our trade-in vehicle evaluated as we looked at new cars, and Alex arranged this and then came back to show us what the dealership had that met our needs. Almost immediately, he found the vehicle he thought best met our needs. When we saw it, my daughter took it for a test drive and we found it was exactly what we wanted. Then came some brief negotiation of cost for the new car and trade-in value of the old one. And off we went. It is clear the people who work at this dealership are happy and well trained, and they know how to treat customers well. We'll be coming back. Thanks.

julewis

May 9, 2013

Everyone I dealt with had a nice attitude and infinite patience with my husband and me. Jackie was extremely helpful setting up the Bluetooth in the car for me. The finance manager (forgot her name) was a sweetie as well.

cpmetz61

May 9, 2013

My wife and I went to Kieth Piierson Toyota to replace my 2004 Corolla,. We were introduced to sale associate,Jackie Saint-Pierre, who listened to my wants and needs. We test drove a RAV 4, a Prius and a new Corolla. She helped us walk through the pros and cons of each model and gave us plenty of time to make our choice.I have owned more than 16 cars and 2 motorcycles and Jackie is the first sales person i have dealt with that allow me to make the decisionas to what I wanted or needed and not what the seller wanted me to buy. She is a keeper! She is knowledge, polite and concerned that the customer is satisfied. Her attritude and that of all the people at Kietrh Pierson Toyota illustrate is that the custumer is satisfied and it was a pleasant buying experience. I'LL go back!

staff10

May 7, 2013

Keith Pierson Toyota treated me very well they assisted me in finding the right vehicle for me. The sales representative Jeana Tumbarello was courteous and very professional, she is a great asset to Keith Pierson Toyota of Jacksonville!! Thank you!! Randy!!

emilykuschnereit

May 5, 2013

A truly exceptional experience - There was not one thing that Kennedy and Daniel couldn't do to make my purchase a delight. I will definitely return for my services and for any and all future purchases. A pleasure to also meet the owner and his wonderful administrative assistant. Yeah for Keith Pierson Toyota!!! :)

seymour5000

May 5, 2013

We were very pleased at the professionalism and friendliness of the saleswoman along with the sales director. Jenna was a pleasure to work with and Karen sealed the deal for us! We will definitely recommend Keith Pierson Toyota in the future. Overall this was a great deal.

dmcdon5912

May 2, 2013

The staff is extremely friendly and helpful. It was pouring down rain the day I visited the dealership and there were no trucks in the showroom, (I was originally looking for a truck), Donald took me around the lot in a new truck and showed me all the new models, and even the used section as I had mentioned that I might be willing to purchase a used one. He seemed very knowledgeable of all the models and their price ranges. Once back inside the showroom, I looked over a 2012 Camry and had a change of heart, I really was impressed with the styling and considering my wife's car, our trip car, is getting older every year, I decided to pursue purchasing a Camry. Donald did not bat an eye, he did not seem bothered at all that I had taken a totally different interest, I actually felt bad that I had wasted his time looking at the trucks; he did not seem to share this feeling. The professionalism and courtesy did not start nor end with Donald, but was evidenced by everyone associated with the dealership. I'm not an expert nor even an experienced buyer, (as I keep my vehicles until the wheels fall off), but this experience was exactly what I would have expected, had I been shopping for a Rolls-Royce. Keep up the great work, you won me over, I'll be back.

dyar

Apr 29, 2013

I started out just looking at new Toyota's while my car was being serviced. The sales man was very helpful and didn't pressure us at all. Donald Wyche was happy to show us all the cars we were interested in. The selection was extensive. People were all very friendly. This is the 4th vehicle I wound up purchasing from this dealership. I always get prompt courteous service from the sales people and the service department is very professional and expedites my visits nicely.The included lifetime warranty is a nice free touch, very reassuring in today's world. I've bought cars from Florida to California over the years. This dealership is by far the best I have ever been in. It is always nice to see the owner and his family around the place also. This place is definitely a crown jewel in Toyota's representatives. Always clean and upbeat. The ability to get service 7 days a week is also a plus when needed. Thanks you Keith Pierson Toyota for setting the standard in the automotive industry. Don & family..

mmcdermitt

Apr 29, 2013

It is never easy purchasing a new car, it seems to be, at least for me, to be overwhelming...but Keith Pierson's staff makes it a very pleasant experience! Donald is such a joy to work with, this is our second vehicle purchasing from Donald. He makes you feel like you are his only customer. He is always calling to make sure everything is good with us and our vehicle. The rest of the staff was friendly and easy to work with as well. I would recommend Keith Pierson to anyone looking for a new or used vehicle. I would, also tell them to ask for Donald Wyche to be their salesman. Their service department is second to none! I have been very pleased every time I go in for service. Overall the whole experience was great!

Sardog65

Apr 21, 2013

Was very pleased with my Over all purchase at Keith Pierson, The Sales personnel were friendly and very knowledgable of their products. Keep up the good work

nikie6311

Apr 19, 2013

i came in expecting to get a used 2012 camry but Donald had higher expectation for me. My bank approved me with a Apr of 6.49% but Donald got me in a 2013 Camry LE at 0% apr a deal i couldnt pass up. I really appreciate him working hard for me i truely appreciated his kindness and effort to keep a smile on my face. I will never forget the experience i had and i not only had a greater salesman but now a good friend for life. Thanks Keith Pierson for employing such a awesome employer. Donald I appreciate everything. May God continue to allow you to prosper and show you favor as you have shown me. Thanks again!!!

Tomi3

Apr 15, 2013

First time that I have ever owned a Toyota and I must say that I love my Camry SE! Daniel Brower and staff was so very helpful and friendly. I told Daniel exactly what I wanted and he showed me the car that I wanted. The service dept was just as friendly to me. I will deff let everyone know how Keith Pierson was so friendly.

dkdebb

Apr 14, 2013

We went into the dealership knowing exactly what we were looking for and Marcus Ratcliff made that happen within an hour of us sitting down with him.

Bob

Apr 12, 2013

I got an offer on a RAV4 on Sunday, March 24 and went to the dealership Monday morning March 25. My trade-in was appraised and then the salesperson told me that the vehicle that I wanted was no longer available. However, he located a similiar RAV4 at the "port". It had options that I did not desire, but I decided to buy it and signed a contract and put a down payment. I was told that the vehicle was reserved for me. I called the following afternoon to check on the status of delivery and was told the vehicle was no longer available. It appears that it was a fictious vehicle as the VIN no. was all X's. I asked to talk with my sales person and was told he no longer worked there. Things went downhill from there I talked with several personnel and could not get a satisfactory explanation of what happened. I eventually got my down payment back and even that was not easy. I kept this review as brief as possible.

wlater

Apr 11, 2013

We were greeted at the door by a very professional greeter asking, why were there for service or sales. After a few minutes of conversation and our reason for visiting this dealership we were introduced to Alex B. The door greeting was great because at most dealerships a sales person comes running out the door at you. Alex B showed us a number of vehicles after we explained what we were look for. We had no intention of buy this day just to look. Alex B was very helpful and knew the products. There was no pressure to buy. Mr. Keith Pierson visited with us and we had a very nice conversation on our families and hobbies no pressures sales. We do purchase a new 2012 Camry Hybrid this sale took a number of hours and Alex B was with us the full time. Everyone that we dealt with in this experience was very nice and helpful. This is a great dealership and we will recommend it to everyone looking for a new or used vehicle.

NOTAFAN

Apr 11, 2013

I was in the market for a new fuel effiecient car, had a budget and a car in mind. My sales person was into the high pressure game and twice told me what I need as a vehicle, and I was wrong for my choice in cars. I have had 2 other Toyota's, not the best customer care I have ever had so I left the dealership and I will not ever go back.

dms9662

Apr 10, 2013

Our relationship with Keith Pierson Toyota started with a phone call from Jeana Tumbarello. She was told by a friend of ours that we were looking at the 2013 Highlander and we were not getting any satisfaction from the local dealer. Jeana called us at home, listened to our 'wish' list, found the Highlander we wanted on the Keith Pierson lot, made all the contacts to get the deal going and called us back with the information. She invited us to come in for a test drive and consultation. It was the vehicle we wanted....at a price we appreciated. The entire transaction was quick and easy, thanks to Jeana.

tbill2

Apr 9, 2013

Jenna was absolutely wonderful on the stormy Saturday that we decided to purchase a car for our daughter. She was patient, friendly, and always had a smile on her face. She either knew or found out the answers to any questions we had. She offered us drinks as well. I don't remember the young man's name in finance, but he was awesome as well. He was smiling, calm, and from the south (friendly and he knew of my little southern town). Your internet manager was on hand to chime in when needed. Anyone who can smile after negotiating a deal with my wonderful husband is "A OK" in my book. Everyone we saw seemed happy to be working for KPT, and customer service is so very important to me. Honestly, your customer service was probably the best we encountered on our car search. My daughter is so happy with her new Scion. The only thing missing was meeting the big boss and his family.Thanks Keith Pierson Toyota.Sincerely,The Billups FamilyDennis, Tammy, and Andrea

LucyAnn323

Apr 9, 2013

I was looking for a used car to replace my Honda. Although I was not considering a new car initially, the staff at Keith Pierson showed me that for the same price I could get a good used car for, I could actually buy new. Pamela did everything possible to make my car buying experience the best ever. Mission accomplished!thank you!

hutchin

Apr 8, 2013

Upon entering Keith Pierson Toyota dealership, we were greeted immediately with a very warm and friendly welcome. Our sales person, Alex Boyle, was one of the nicest young salesmen we had encounted, He was very helpful in showing us new automobiles and answering our questions. We drove many different styles of toyotas. Alex was very patient with us and took time to treat us with respect. The sale price and financing went very well. We are enjoying our new toyota and would recommend this dealership to others. A very special thanks to Alex.Bob and Linda Hutchinson

Stephenknuth

Mar 28, 2013

We had visited 3 dealearships during the day already. It was getting late at night and we were just simply tired of dealing with car salespeople who were rude and lowered our excitement. We were done looking at cars! At the last minute we had decided; lets visit this dealership. We went in and felt at home. Jeana made us feel comfortable. We were starving, she literally gave us dinner, we were stressed and she made us at ease. It was the best car experience we've ever had! We love our car and will remember Jeana forever.

guill122525

Mar 27, 2013

I had reviewed all dealerships and found this dealership to be highly praised with few negatives. Love adds on TV. Best experience ever with auto dealership. Outstanding sales job and experience with Jackie Saint-Pierre. We felt all the people involved with the experience went the extra mile to make sure we were satisfied. Love my new Camry!! We feel this dealership is first class all the way.

The Coopers

Mar 25, 2013

Purchased a new Camry and was very pleased with the whole process. Jeana you are the best! Thanks to you, my husband and I had a great time buying a new vehicle. You had it all together and we were both very impressed. You got us everything we wanted. 3rd Toyota purchase...Best ever sales associate. Thank you

taino36

Mar 22, 2013

This was my first experience with Keith Pierson Toyota, and my first Toyota in over 30 years. After owning BMWs for the past 27 years and receiving subpar service by the local dealers, I decided to give Toyota a try. I was very impressed by the courteous service I received from the moment I entered the dealership. The sales associate, Daniel Brower, was very professional, friendly, and efficient with my time while at the dealer. He also covered EVERYTHING about the vehicle before, during, and after delivery. I was even assigned a service consultant and a team that will take care of my car during scheduled service. The financial/ final sales department was just as effective as the sales department. Daniel Conger covered all the necessary paperwork, to include all the extended warranties, and I never felt pressure to purchase or commit to anything. Overall, this was the best, haggle free, car buying experience since I purchased my first car 31 years ago. I feel comfortable recommending Keith Pierson Toyota to friends and family members because I know they will be well taken care of.

ggreetis

Mar 13, 2013

great experience at every step.... salesman, manager, financing... all exceptional. I would highly recommend Keith Pierson Toyota to anyone intereseted in Toyota products.Their lifetime guarantee can't be beat

Lhasa000

Mar 12, 2013

I remembered the Keith Pierson Toyota dealership from my first purchase in 2005 when I purchased a Used 2003 Toyota Tacoma. The Tacoma handled the desert heat of Bahrain very well for the last 4 years with only the basic maintenance necessary. The Tacoma is still running well and will be shipped back to the states during my transfer later this summer.When I was ready to purchase a 2013 Prius, I returned to the dealership and selected a Barcelona Red with Dark Gray and a Solar sunroof upgrade. This was my first NEW vehicle purchase and I'm looking forward to the same longevity and service with the NEW Prius for many years to come.

1native

Mar 11, 2013

My daughter gave Jeana a call and asked her to help me with a deal on a highlander. Jeana was waiting for me at the door. I told her what I was looking for and she was on top of it right away. She found the exact car I was looking for in no time at all. Jeana couldn't do enough for us, if I was to rate her from 1-10 she would get an 11. All the people in finance were a pleasure to work with also. All around, this was a great experience and the next car I buy will be from Keith Pierson. I used their service dept on my previous toyota for 13 years and I must say they were excellent. I trusted them fully.

robbie1990

Mar 8, 2013

Went in for a 2013 scion tc. got a black one. although it isnt the exact scion i wanted..(missing the foglights). but its the only one they had for my configuration. i got 7200 for my truck which is exceptional in my eyes. but the only problem i still havent recieved anything about my first payment yet. im told ive been approved by toyota and that everything went through but i have yet to recieve anything from world omni (a in house financer for my toyota dealership.) im kinda worried if i dont get anything soon im going to have to give the car back.

patzat

Mar 5, 2013

Dave was very patient with us when we first came to the dealership as we wanted to look at a few different cars.He showed us what we wanted to see and we went home to make our decision.We came back 2 days later with our minds made up and ready to purchase.the negotiations went well and we were satisfied with the final price-through it all Dave was never abrasive or made us feel uncomfortable.while we were in finance we had minor emergency------our 7 year old grandson(who we care for after school) was let out of school early.Our old car was gone and our new care was not ready for us yet,so Bob called Dave and Dave drove us to the school to get him.Definately service above and beyond.

mnick

Mar 1, 2013

I've been buying cars from Keith Pierson for a number of years and consistently use their service department. Recently I purchased a 2013 Toyota Camry (my fourth) and worked with Pamela Robinson who so kind and patient with me. I couldn't decide between two Toyota models nor the color and went to the dealership numerous times over a two or three week period. I think Pamela works 7 days per week as she was always there and ready to help me. She was very knowledgeable about the different models and their many features. I am so pleased with my new car. I can't thank Pamela enough for all her help and will recommend her and Keith Pierson Toyota to my family and friends. Thank you, Pamela!

jackieevans85

Feb 28, 2013

Things didn't start off so great, but Daniel in finance turned things around for us and got us a great deal. I will recommend this dealership to friends and tell them to ask for Daniel to do their paperwork. He's a really nice guy.

DavidCrum

Feb 25, 2013

This was our first time at this dealership, we usually go to a Ford dealer to buy our new cars, but decided to try this one out. When my wife and I went in we were greeted within 20 seconds by a sales person. We did a test drive, everyone was very friendly, but we wanted to check out other dealers before we committed.We went to 2 Ford dealers and 1 Toyota. The experiences at these places were so bad. It was like night and day when compared to Keith Pierson Toyota.We went back to Keith Pierson Toyota, met with the same sales person, this was his first sale, but he answered every question we had, did not pressure us in any way. Even though this was his first sale, I and my wife feel that he did an excellent job. He had some help on some items, but the other sales person (can't remember his name) was also very helpful.We got the payments to where we wanted them for the car, I would not budge, they kept working things out until it was at the price we could afford.Buying a car takes 2-3 hours, and one of the things that really impressed us was that they actually had a small place where someone could buy food. That was a first for my wife and myself. Since we went before dinner and left way after, if we had waited to eat, it would have not been pleasurable.

poppag171

Feb 22, 2013

Upon arrival at Keith Pierson Toyota I was met by Jeana and was impressed with the knowledge she had with the line of vehicles she dealership sold.She made my experience an enjoyable one and she listened to the wants for a vehicle that I was looking for.I am very pleased with the Sion IQ that I purchased, and really enjoying it.

dgdeppen

Feb 18, 2013

I emailed the internet sales department and got a formated email back right away. I didn't mind that but first the lady named Susie passed me off to Alex Suarez. I thought I would hear back from him after he emailed me the first time. I emailed both of them back twice and never got anything else. In this day in age with the internet being so easy this internet sales department completely missed the mark. They could have easily sold me a car as I had choosen them amongst a few dealerships in areas I travel to but they failed to respond.

Rick

Feb 15, 2013

I have purchased a vehicle from Keith Pierson Toyota and it was a great experience. I have used the service department many times and have been pleased. I guess all good things come to an end. I have left three messages for the service department to call me to schedule some maintenance and they do not call back. To me that the demonstrates terrible customer service so I will drive a little farther in the future.

slats

Feb 11, 2013

Jenna was a pleasure to work with. She has a wonderful personality and warm smile. She worked hard to get us the deal that we wanted for our new car and we drove out in a new Rav4. Would deal with her anytime. Thak you Jenna for your thoughtfulness!!

macjik

Feb 11, 2013

To be very honest... it was the best experience I have ever had. I have to give Jeana a ton of credit for that. She was the best at just taking care of us not to mention her great and friendly personality. And when the hickups came... like they always do... she was there working hard to get me what I wanted. She kept her focus on my needs and nothing else. Even after the sale was done she was great with follow ups too. Good example of the extended effort is that I wanted running boards, sill protectors, the bed extender, nitro in the tires and the upgraded alarm.. they had to order them but she took care of it all. They got parts in about 2 days and i was in and out quickly. Again she made sure that I was happy and they i was treated right by her service team. Again all the little things and focus on my needs was really refreshing and the way it should be. I came to really appreciate the team they have at Keith Pierson and definitely recommend them.

md6499

Feb 7, 2013

I decided to buy a new truck as the ash trays were full in my 2006 Dodge Ram Pick up.I have also always purchased all my vehicles in the past from american auto makers but this time decided to buy a Toyota because all the crap that was going on wih the major american auto makers and I certainley was not going to purchase a government motors truck. That said it was a pleasant experince dealing with Kieth Pierson Toyota and the sales representtive Julian Dial although new at the job did a fine job. I wish him and Kieth Pierson Toyota much success in the future. Now all I have to do is convince my wife to trade in her 2010 ride for a new Camry!Thanks Again my Tundra runs terrific and does great burn outs!

jennings88

Feb 7, 2013

As a retired United States Army Veteran this was the greatest experience of purchasing a new car. From the time I received my first call from Dewayne until Alex drove me to the exit and shook my hand, nothing but professionalism. I will recommend this dealer to all my friend and fellow employees because they are not a dealer but true friends.V/RJJJ

srothwell

Feb 3, 2013

This is our third Toyota,and each purchase was a new vehicle, and everytime we have visited Keith Pierson Toyota our experience has been outstanding. The moment you walk through the door, everyone welcomes you with a smile. The facility is always clean and the staff is always helpful, our first purchase was a 2007 Camry, and six months later, we purchased a 2007 corolla. Our newest purchase is a 2013 Avalon, and this vehicle is simply the best Toyota ever. Our saleman (Kennedy) was very knowledgeable on this newly design vehicle, and he made it possible for us to continue our relationship with the Toyota family. Mr. Keith Pierson should be so very proud of Kennedy and the rest of the team, because they're simply the best ever. Thanks again for the dedication and the family experience.Sherman L. Rothwell7300 Overland Park BoulervardJacksonville, FL 32244(904) 414-9928

mdimaya

Feb 1, 2013

David, my salesman, was the big difference. He made me feel at ease during the whole sales process. Tom did everything what I'd asked for in an outstanding manner. Lisa gave me the friendliest service I've ever had. As a retired serviceman, she expressed her appreciation for what I'd done. That really made my day.

ajack32

Jan 28, 2013

I had an '05 Scion tC that I have been taking to Keith Pierson for service for years. I didn't buy the car there, but you wouldn't think so because they treated me like I bought the car there and even better. When my block cracked on my car, I felt it was in my best interest to get a new car. They were able to get me what I wanted: a 2012 Scion xB. The service was amazing, the staff so friendly and making it a fairly stress free experience. I tell everyone what wonderful people work at Keith Pierson and recommend them every chance I get. Unlike most places, the relationship doesn't end with the purchase and that positive experience is what brings me back every time no matter how far out of my way they may be.

ljonesksu

Jan 28, 2013

We started our search for a 2013 Limited Toyota Highlander at Keith Pierson Toyota, made our rounds to compare at other dealerships in Jacksonville and returned to Keith Pierson Toyota to purchase. Our initial visit was 12/30/12 and we were entertaining year-end 2012 models and 2013 models. Jeana provided exceptional personal service, catering to what we wanted. We purchased a Blizzard Pearl 2013 Limited Highlander on 01/19/13 because of the attractive purchase price, full value of our BMW x5 trade-in, warranty benefits through KP Toyota and personalized service from Jeana. She even called this past weekend to check in. We anticipate we'll be driving the Highlander for the next 5-10 years but when we're back in the market for another vehicle we'll be back to Keith Pierson.

jerryhhw

Jan 24, 2013

We went into to buy a new vehicle. After looking at it, we decided it was to small for our needs. After talking with the sales department a vehicle was suggested that better fit our needs. The purchase was completed.

ak491hhn

Jan 22, 2013

Jenna was by far the nicest, most courteous, helpful, and knowledgeable sales person I've ever had the pleasure to encounter. She explained things in great detail, went above and beyond to be sure I was satisfied. I would recommend her to anyone who wan to buy a car.

Karen Reynolds

Jan 17, 2013

Our salesperson Kennedy was great. He worked very hard to get us the vehicle we wanted and keep out financing within our budget. Everyone at this dealership is very friendly. Our experience with Keith Pierson Toyota was very pleasant and I will certainly tell that to anyone who asks.

sarahro82

Jan 16, 2013

I was very happy with our overall experience at Keith Pierson Toyota. Every employee we talked with was very nice and went out of their way to make sure we were being taken care of. I would recommand everyone to their store for their next vehicle!

Larry Wolford

Jan 14, 2013

New car purchase was pleasant with no sales pressure took time to answer all questions. Top quality service facility,all employees very helpful. Received several follow-up calls after car purchase. Quick response to all my phone calls after returning home with car purchase.

emilyb1016

Jan 12, 2013

Donald was incredibly helpful and friendly! He was very informative and helped us get a great deal, all while giving us a good laugh! Bob was helpful in the financial department was incredibly efficient and kind. This has become our favorite dealership! We look forward to shopping there again!

oceanlinks15

Jan 6, 2013

After visiting other local dealers we were pleasantly surprised how cooperative and professional all the people were at KP. They went out of their way to find the car we wanted and were very competive with their pricing.

Craig Watford

Jan 3, 2013

Keith Pierson has a great, clean dealership and the salesman Brian Jones spent time with me to get the car that I wanted, and we actually took it to my house for my wife to look at.I did not work my best deal but that is my fault as the salesman did his job to get me comfortable with the dealership and the vehicle.We have went back to the dealership a couple times and each time the Keith Pierson team has met our every need.I was approved for the .09% finance but they would not give it to me because they said that they could not give that and discount from the sticker----Keith Pierson sticker starts out with an ADM $3,000 to $5,000 markup additional from any other dealer. They were having a TV giveaway with car purchase, but the TV was only if no discount was given off sticker---that's crazy who would pay sticker price with the additional "ADM markup" just to get a $600 TV. I still will recommend Keith Pierson Toyota, but check several dealers,get a bottom price then see if Keith Pierson wants your business.Keith Pierson Toyota has the cleanest looking and staffed service department, so I am sure that I will be happy with that when my new car is ready for service.

gunnya223

Dec 31, 2012

Nothing wrong with the Vehicle. Sales person had a good knowledge of the product. However, when it came to price and financing the sales person and finance person where not on the same page. Couple of times I wanted to walk out. Had me sign a sheet stating that I declined an promotional offer that was never offered in the first place. Did not understand that. In the end I bought a car at regular price. No special price. I could have gone to another dealer and get same deal. I will take the car to another dealer for maintenance so I don't have to second guess pricing.

Leonard7401

Dec 28, 2012

What a pleasure it was to be treated with respect and urgency. I believe that all the associates are the ones that set the benchmark of how all other dealerships should conduct buissness!!!!!!!

riosfamily

Dec 27, 2012

Very friendly- not pushy. Got a great deal on my trade in for a new 2013 Highlander! Timely and considerate- thank you Daniel. The Rios Family!

Richardson86266

Dec 20, 2012

As a retired military member, I have traveled all over the world and most of the United States of America. I have purchased a lot of cars both new and used. I had never been treated like the salesperson was really interested in what I wanted,but want they wanted to sell me to get the largest commission. That's the major difference, in my opinion, between other dealers and Keith Pierson Toyota. They were the most accomodating dealer I have ever been in, during the 40+ years I've been buying cars. Your not going to get the attention or the deal that this dealer is capable of offering. If they don't have want you on the lot, they have several hundred other models stashed away at the holding lot for you to choose from. I didn't make it easy for them but when I left the lot I was a very happy camper! My salesperson went the extra mile to get me what I wanted and she actually walked the entire lot looking for that special vehicle for me. Four wheel drive vehicles are few and far between in Florida, but as I am moving north and needed one, they found the perfect one in a 6 cylinder. Perfect for my needs! My spouse will be purchasing another vehicle soon. There is no doubt that I'll travel from Kentucky to Florida to buy another vehicle from Keith Pierson Toyota. I've been to other Toyota dealers in this area but got the canned sales pitch. As a old Army recruiter myself, I know when I am being hustled. No hustling here! Straightforward, honest people that want to help fit you to the right vehicle at the right price. You just can't beat that! After the deal was done the paperwork was a breeze also, 0 percent interest pretty much sells itself in todays economy. The finance specialist was extrememly helpful and professional in explaining all the details of the deal along with all the options that I had chosen. A+++ rating in my book. I'll be back again.

Daniella10

Dec 13, 2012

Iam brazilian. People say that we are from another country and are not treat well.This did not happen with Keith Pierson Toyota.Anyway i have a great experience with Keith Pierson Toyota.The staff were special.I recommend any brazilian or anyone who wants to buy a new car.The staff have made me fell like at home for the second time.It was great.Could not fail to mention Ace Higgs was the official who assisted me and made take a new 2012 Camry home.

timrobbcongress

Dec 12, 2012

I've been in business 3 decades, I know a strong outfit when I see one. The dealership was clean and organized; I was immediately helped when I arrived.

Paul Hagen

Dec 9, 2012

I stopped by for a quick visit to see if the dealership has a preowned Honda element. It turned out their was no element in current inventory. Marcus went in to overdrive at this time by inviting me to test drive any sport utility on the lot to see if another vehicle would meet my needs. I test drove two Honda c.r.v that were very clean and drove like a dream but was not a good fit for my needs. Marcus was not ready to give up so we rode the lot again and spotted a Toyota scion and it was as close to a element as we could get on this day. I test drove it and liked it better then the other two but still was not sure it would fit my needs. Marcus discussed the matter with his boss Anderson and I was offered a opportunity to do the paperwork and drive it for a day and if I was not happy with it just bring it back and I could get my trade in back with no questions asked. Well it turned out that I was not going to be satisfied until I got me an element. Marcus worked so hard through out the visit I really felt bad not keeping the vehicle but the wife also wanted a element so I returned it to the dealership. There was Marcus the next morning meeting me in the lot with my key to my trade in,I could not help but to feel bad for this young man.Keith I hope you get to see this feedback,Marcus is a good example of that old saying that is still so true today,if you gonna talk the talk you better be prepared to walk the talk. He is everything that we the consumer see in your television commercials the real deal that represents your dealership to a high standard. I will put your dealership down as my first stop in my next purchase.

4seasons24

Dec 8, 2012

I have purchased toyotas at different car dealerships and mt first mistake was not going to Kieth Pierson.When I made this purchase I was so happy to have gone to Kieth Pierson .I was greeted by Mr, Lionel Mann and told him that I was crunched for time and I had my two children with me and we were there and gone within three hours.I would recommend Kieth Pierson to all and will continue to purchase my trucks from him as long as he has a dealership .Thank you David Matteson

POsgood

Dec 6, 2012

Bought my 2011 Tacoma in SC. Keith Pierson honored my warranty nicely. The service department was fast from the moment I pulled up. Nice to see such organization within the department as a whole. My truck needed a new blower motor, they took care of it entirely for me & did the job in a time of 45minutes. I appreciate the openness of the service repair area along with the comfortable waiting area. Not to mention free but more importantly "fast" WiFi. The service center is fully staffed & professional. Kudos to changing my "usual" life long negative experiences with dealerships to a unbelievable positive experience. Mrs.Osgood

davidscalf

Dec 5, 2012

Daniel was polite, professional and confident. Our experience was pleasant and without pressure or stress. We will recommend this dealership and Daniel to our familiy and friends.

lilnani01

Dec 5, 2012

Excellent customer customer service. Really took the time and effort to get me into the vehicle that I needed to be in. I would highly recommend this dealership.

richardh8401

Dec 3, 2012

I went to the dealership to purchase a new corolla that i my wife wanted.I stayed at the dealership a couple hours before i purchased the car.My main problem is the sign out front that reads new tv with purchase of new car that i did not get.I would tell you to get tv first and then sign for car.

CtryGrlUSA

Dec 3, 2012

Great customer service, good sales person, great service received by service department on another visit to install cruise control. I am very happy with my purchase.

Melanie Pate

Dec 1, 2012

Donald Wyche makes sure he understands what the customer is looking for, then he does not stop looking until he finds the right car. He is able to connect to his customers with his winning personality and always maintains a positive demeanor.

Netgranpa

Nov 30, 2012

Daniel was every professional in his sales. Presentation and was well informed about the Toyota product. We had made our deal but ran into a problem with the vehicle color. I wanted. A black paint and Daniel was unable to locate a black vehicle Ian the feral set, Daniel was able to locate the black vehicle I wanted at Ernie Palmer s doody sofa and delivered the vehicle to me completing. The sale. I would definitely use Daniel. In my future dealings and highly recommend him to y friends.Robert Schumann

Fred Cone

Nov 30, 2012

The people are very nice. Problems- Spent over 6 hours going thru the buying process. Had to bring car back within 7 days because driver side window tint rolling up and burned up motor. Tire pressure indicator also had to be addressed. Being fixed in a timely manner. I would definitely purchase again and will continue to use this dealer. They have always been very nice in servicing my other vehicles. I am only trying to help with constructive criticism. Next time the car should be inspected closer before the owner picks up and if possible the paper work handling should be expedited or simplified. I assume the price was good, maybe great- not sure.

Borihurst

Nov 30, 2012

I have used this dealership in the pass. they have excellent employees from the sales people on down. They always treat me right. Keep up the good work. See you at my first service.

robertwring

Nov 29, 2012

The shopping and buying experience at Kieth Pierson Toyota was outstanding. My salesman, Kennedy Mumford, greeted me as I entered the lot and provided excellent customer service throughout the entire selection and purchasing process.

Ken Cravey

Nov 28, 2012

Mr Wyche provided professional support throughout my car buying experience. Without his support, I probably would have left the lot without my new Toyota Prius.After the purchase the entire staff at Keith Pierson Toyota have proved to be knowledgeable, supportive and friendly.Mr Pierson is everything his television commercials depict him to be. Mr Pierson cares for his customers, his employees, and his community. I am very proud to have purchased my new Toyota Prius from a "family dealership" and a recipient of the Toyota's Presidential Award Winner for many years.

Church bus driver!

Nov 28, 2012

Very straight forward, understood what we wnated and provide a vehicle that completely meets our needs. Thanks Lionel!

carmjj

Nov 23, 2012

Jenna was very professional and courteous she was training Steven and he was very eager to please and respectful. We were very impressed by both of them. I appreciated everyone that worked with us from being greeted by the General Manager to the finance department. Sincerely,Carmon Herring

Dave Jones

Nov 22, 2012

This was our second purchase from Keith Pierson Toyota. The first was ten years ago. Due to that experience and the service received since then is why we returned to make a new purchase. The sales people we worked with were very knowledgable of the product, which was no surprise to my wife and I. They did not try to sell us something we were not looking for. They were very professional and we will return the next time we need another vehicle.

mattglackin

Nov 17, 2012

Jackie was great.I shopped online for a few days and picked Keith Pierson as my first dealer to visit because they had many vehicles on the lot and I didn't want to drive my trade in car home and wait for delivery of my new vehicle.

jholkon

Nov 9, 2012

Pierson Toyota did contact me to rectify the situation with my vehicle. I appreciated their prompt response and attention to my car. I will continue to do business with them.

Mom of 2

Nov 8, 2012

This was the best experience I have ever had at a car dealership. They did everything they say to get me into a new car. I will be letting everyone I know about Keith Pierson Toyota and the experience I had.

RobertMurphy

Oct 23, 2012

Don't fall for their "lifetime powertrain warranty." If may be "free" but I'm sure they get money for it in the sales price. I bought a 2007 Toyota Highlander Hybrid new in 2007 and was told by the sales person that Keith Pierson Toyota extends a lifetime powertrain warranty to all new car sales. They said they back it up and not a 3rd party. Well, 5 years and 92,000 miles later that was all a lie. I had my car serviced every 5000 miles like the manual says. Sometimes at KP Toyota most of the time at Jiffy Lube. I kept all of the records. When I took my car in last week to have the timing belt replace as called for in the manual they found the water pump leaking. I pointed out that it is covered under the warranty. I brought in my service records. A 3rd party warranty company denied the claim and VOIDED my warranty because I didn't have my tires rotated every 5,000 miles like the manual says AND because I didn't pay the dealer $50 to change the cabin air filter which I did for $8. So there you have it, the LIFETIME warranty is a gimick. I even called Mr. Pierson but he won't return my call. Buy from another Toyota dealer.

RK122737#

Oct 21, 2012

I just love Keith Pierson's lifetime warranty program. I have not yet had any problems with my 2011 Avalon, but having the warranty gives me peace of mind. In addition, Keith Pierson's personnel treated me with the utmost respect during and after the sale. I will not do business with any other Toyota dealership in the Jacksonville, FL area.Keith Pierson you are the best! Rue Kirkland

zoecirino

Oct 15, 2012

Nothing but good service, excellent attention to details from everybody specially Ray Kuk one of the best on this industry. He made our visit as pleasant as possible. That is why I gave the rating that I gave.

Nekia Holland

Oct 14, 2012

First of all, I would like to say that I had an awful experience with Keith Peirson Toyota. I obtained financing through my credit union with a very low interest rate so I had no intention of financing through Keith Pierson. The issue that I am presenting to you is as follows: I called your dealership after finding a vehicle of interest online on AutoTrader.com with no pricing listed for the vehicle. Next, I called your dealership to find that a sales person could not give me a price and as stated, the sales representative had "no access to that information". Later, I rec'd a call about an hour later to provide me with the vehicle cost of $17k. I told the sales person we would come into the dealership on the next day of business because the price was in our range. Upon arrival, I told the sales person Jenna that we were told a price of $17k for the vehicle that we wanted to purchase - either she refused to listen to what I mentioned or did not want to listen - I'm still confused on this one. We researched different vehicles and pricing and had our facts together as well as financing. Next, we got to your used car lot and the car lot was not open on time and we had to wait for 30 minutes. Finally, after waiting for someone to show up, we test drove the vehicle and found that we loved it. Once we returned back to the dealership after the test drive, we soon found that the price was a lie as well as false advertisement. Lastly, to keep this issue short, we were given so much "run around" on pricing that was not $17k made us walk out of your dealership and will find another vehicle online (many on the market online) that will fit our needs. I feel like driving 3 hours to another dealership that will not "lie" to us is worth more value than driving 45 minutes to deal with lie, lie, lie...I will never step foot back into a Keith Pierson dealership and will also tell all of my friends from New York to Jacksonville to not step foot into your dealership. Also, I work for a very high end corporation here in Jacksonville and will also spread the word of how my family was treated and made to feel like we were not a valued customer.

B. Riley

Oct 7, 2012

My sales associate was Marcus Ratcliff. He is a very dedicated and friendly person to deal with. He went above and beyond showing me vehicles that I might be interested in also during my price negoitations. I woud highly recommend him.My finance manager was Bridget Farmer. She was very friendly and helpful all through the paperwork process. She was a very nice person to deal with and represents the dealership well.

alu2002

Oct 4, 2012

Everyone at the dealership was very friendly but Jenna was especially great to work with... She was very knowledgeable and made us feel very comfortable. She is the whole reason we choose to buy our new car at Keith Pierson and we would definitely recommend this dealership to others!

Tina Crockett

Sep 26, 2012

This is an outstanding place to get a vehicle

owens205

Sep 17, 2012

My wife and I have shopped for a new vehicle for several months now, Kieth Pierson was our last stop and should have been our first. Upon arriving at the deealer we were promptly greeted by our professional and friendly sales agent Kennedy Mumford. Kennedy took the time to understand our vehicle needs and wants with regards to our vehicle budget and presented us with several options to choose from, one of which was the very vehicle that we had searched for, which we purchased. I would recommend Keith Pierson Toyota to anyone who is in the market for a new or used vehicle.

geofred

Sep 4, 2012

didnt know much about car. kept getting differnt ans. on my questions from sales in finance also from sales manager

KP Fan

Aug 21, 2012

Just bought a 2012 Prius from Keith Pierson Toyota and love it!! This is the fourth vehicle that we have purchased from Kennedy Mumford, our sales associate at Keith Pierson. The entire purchase was completed within 2 hours. In fact, every purchase has been consistently fast, easy and completely positive.

GroveNs9oxShiela

Aug 8, 2012

The total experience was great, from the time I walked in the front door to the time I left and the follow up phone call.

Angela

Aug 8, 2012

Everyone should go here for a car!!!!! Brian Jones was amazing at finding us the perfect car! Everyone at Keith Pierson Toyota was amazing! Our sicon xb is fabulous!!!

New Tundra Owner

Aug 6, 2012

We went into Keith Pierson just to look at some new Toyota Tundras and get more information on the lifetime warranty that was being offered. We were assisted by Kennedy Mumford who explained everything about the truck and who basically sold us on the truck right then and there! We didn't really have intentions of wanting to buy that day but decided that the deal just couldn't be passed up! We loved the experience that we had with Keith Pierson and will definitely return again. We hope that Kennedy is still there to help us again!!

philip

Aug 2, 2012

fast,easy/ outstanding. have done buesness with this dealer before , it get better every time

carteys

Aug 1, 2012

Have a 2012 that I took in for 5000 miles service which is rotate tires check fulids. My car has wheel locks and the key could not be fount. They charged my for the service that was NOT done and told me find key and come back. Why not wait until the service was done before you charge me.

Claudia

Jul 30, 2012

I can not say enough good things about the staff at Keith Pierson Toyota. They worked with us in such a way that we could not believe. We went in to get a used vehicle and came out with a new one. We would like to thank each one very much for all their help. Mr Pierson you have a wonderful bunch of people working for you.

G_Rogers

Jul 29, 2012

Everytime I have brought my 2010 Toyota Corolla in for regular maintenance service, Mr. Elkins has been more than helpful to me. He has answered any questions I asked to him about my vehicle. The whole service department at this dealership has been nothing less than great in my opinion. Please keep up the good work.

colman

Jul 27, 2012

My wife and I contacted KPT about a used car. I had been to the dealership before and didn't like the "three ring circus" atmosphere. We met Raphael at the used car lot, test drove the car and liked it. He said we would need to go to their main store where we could "battle it out" on the price. We told him firm that were weren't going to negotiate that way and told him what we wanted to pay for the car based on our own research. On the way there my wife and just knew it was going to be a difficult process. When we arrived at the dealership we were met by Raphael who wrote down the price they would sell it for which was almost the price we quoted. We bought it, met with Bridget in finance,signed the paperwork,and drove off. No problems, no surprises no pressure. The reason why I our experience was this way was because we were PREPARED. We had pre-arranged financing, researched the vehicle we were purchasing and knew what we should be paying for the car.

watchinairplanes0983745

Jul 24, 2012

The total process was most enjoyable and the staff was very helpful. Did not feel pressured into buying a car. the entire process was pleasant. We didn't feel like we were trying to be tricked or cheated.

New Car Buyer

Jul 23, 2012

Friendly sales associate answered all questions and was easy to deal with. Overall experience was excellent.

Miss Elley

Jul 23, 2012

I went to Keith PearsonToyota just to look at a used car and after I was approached by sales associate named Donald Wyche, whom answered all my questions and made it very easy and comfortable to look and purchase and all that could be offered. He helped me to get the best DEALS that I could have probably never gotten from another dealer. I LOVE MY NEW RAV 4 ! Thank you KEITH PEARSON TOYOTA ! Eleanor

The Stewarts

Jul 19, 2012

From the moment Mr. Donald Wyche introduced himself we were impressed. We weren't sure we were looking to buy - we were looking, fact finding, exploring. Donald showed up the Scion XD and then pointed out differences between the XD and the XB. The gentleman who worked on our trade after we decided to explore further worked with us to find a way to make it happen for us to buy the XD.(apology that I can't remember his name - Anderson, maybe). When we got to finance, Bridgett Farmer was awesome. EVERYONE we encountered was helpful - FRIENDLY - and knowledgeable. We were happy with all aspects - there was no PUSH, no pressure. Thank you Keith Pierson "people"! Barbara & Eugene Stewart Middleburg, FL

pappasteve

Jul 16, 2012

Recently my wife and I went to look at the Scion XB and see if it would be the car for us. We had no intention of buying immediatley but ended up doing just that. When we arrived at the dealership, we were greeted by Lionel Mann, a sales associate. Our experience with Lionel was an enjoyable experience to say the least. He was very knowledgeable and had very good active listening skills. He made our day out to look turn into a day of puchasing our new Scion XB. I would rate his knowledge and friendliness above average and do business with him in the future. He is an assest to Keith Pierson Toyota and would recommend him to my friends if they were in need of a car.

Steve

Jul 16, 2012

Recently my wife and I went to look at the Scion XB and see if it would be the car for us. We had no intention of buying immediatley but ended up doing just that. When we arrived at the dealership, we were greeted by Lionel Mann, a sales associate. Our experience with Lionel was an enjoyable experience to say the least. He was very knowledgeable and had very good active listening skills. He made our day out to look turn into a day of puchasing our new Scion XB. I would rate his knowledge and friendliness above average and do business with him in the future. He is an assest to Keith Pierson Toyota and would recommend him to my friends if they were in need of a new car.

Bobbie

Jul 10, 2012

Buying a new car still takes forever because of paperwork. It is the people in the process who make or break the experience. Darryl Carter, Sr. was all that a professional, personable and competent sales person should be. But he really topped the chart six months after the deal by calling and wishing my husband a Happy Birthday. No, let me rephrase that; Darryl SANG Happy Birthday to my husband which is more than he got in music from his wife of 31 years! Darryl rocks! I still have less than 2000 miles on the car but if I ever need to trade it in, I'll be sure to find Darryl brightening up the Keith Pierson Toyota dealership before I buy.

johnb7467

Jun 25, 2012

Wholly molly! What a place where games are played. Employee's were friendly dealership is first class, but pricing? I explained what I was looking for and what I was willing to pay. I had already negotiated a deal at another Toyota dealership, a few miles from KPT. I thought I would give them a shot at matching or beating my current deal and told them this upfront. Found a truck to meet my needs, but saw a dealer adder sticker that exploited the Mfg window sticker by over 5K! I asked the salesman what the deal with that was, he told me they do that so that people that are upside down in a current loan could be covered on pricing for financing. A sort of GAP coverage, but for purchasing not insurance. I was paying cash and owed nothing on my current vehicle, so it should not be an issue. Then came time for appraisal and the big GM to establish a price for me. WOW! These cats will try to take an unsuspecting person for a ride. I was offered 4000.00 less than wholesale on my current vehicle, which was only 1 year old and in pristine condition. Which was 5000.00 lower than 2 other dealers offered me for trade in. Well it is a numbers game and it is all about the bottom line, so we will look at bottom line price. There it was! No discount on the new vehicle and there was the 5000.00 dealer adder! I about flipped and started laughing. I told the sales Mgr that he needed to get off of the roller coaster ride and give me a true sales figure. He came back with the dealer adder and knocked off 3K. Now the new truck was only 2K over MSRP. How many unsuspecting persons have been ripped off by these crooks. I would recomend Toyota shutting these cat's down. Also fudge MSRP numbers to get people financed so they are even more upside down. Buyer beware! By the way, I did drive a few miles and bought the new truck for 2K under MSRP, no dealer adder, and got 5K more on my trade. I wouldnt waste my time at KPT and will never go back again, just laugh when i see the stupid commercials.

Travelers

Jun 25, 2012

Our car buying experience at Keith Pierson Toyota of Jacksonville was the smoothest and easiest of our lives. Our sales associate, Mr. Raphael Delgado was charming witty and attentive to our wants and desires. Everyone we met at Keith Pierson was friendly and helpful as well. Our new car buying experience could not have been better.

Master Chief

Jun 24, 2012

I have purchased nine Toyotas since 1985. Seven were purchased from Orange Park/Keith Pierson Toyota. Five of them are still in my family. I have always received expert salesmanship from PROS Certified Sales Consultant Darryl Carter, Sr and superb service/repair from Assistant Service Manager Fred Alegre. Along with Mr. Pierson and Toyota quality, they are the reason I keep coming back.

holderr

Jun 16, 2012

Shopping for a car at keith pierson was a very pleasant experience. We got the vehicle that we wanted at the price that we wanted.

suv driver

Jun 16, 2012

Our experience was great. We got the deal we wanted for the car that we wanted.

toyota loyal customer

Jun 16, 2012

I had a terrific experience.Lionel Mann was the was the person who I dealt with.He asked me very good questions to begin our meeting like what preference I had on models ,year and items I wanted in a car,along with my price range.He showed me differant years and model syles.I did test drives and before entering the cars he described all the features of the car.This young man was excellant to deal with and of corse he found me the perfect car.He then assigned me to a very good loan officer to finish up the deal.This man was also excellant and gave me valubale information to help me decide on how to pay for the car.

msking0902

Jun 11, 2012

My experience at keith Pierson was the best experience I have ever had at a car dealer ship in my entire life. I'm sold for life will always go to them for all of my future purchases. Thank you keith Pierson.

shell

Jun 11, 2012

From the moment I arrived at Keith Pierson I was greated at the door with the opening of the door for me. At that Point I was meet by my salesmen Lionel Mann who privided me with the most excellant service that I have ever received at a car dealership in my entire life. Even my experience with the finance manager was excellant everything went smooth and I was not there for hours as I have in the past at other dealerships. From this moment forward all of my future purchases will be made at Keith Pierson thank you for making my experience the best that I have ever had. Thanks

zeke kersey

May 31, 2012

Vehicles are easy to access, without any opressive pressure. Once the product you select is determined (with technical support from sales staff),sales and financial limits are determined. Different models are suggested along with limits of finances and availability. The customer has full say on any decisions and revisions which may come to mind. Every one is cordial and concerned with your satisfaction and limits of choice.

dawnrm

May 29, 2012

Our experience in purchasing my new 2012 Camry was awesome thanks to Brian Jones & Lionel Mann ( Salesman ). Please commend them both. Satisfied Customers, Bryan and Jamie Morris

wilmam

May 25, 2012

I wanted to say that I am so glad that I decided to go to Keith Pierson Toyota to purchase my vehicle. Mrs. Karen, Donald and his assitant really made me feel like they had known me for years. And what really blowed my mind is how Keith Pierson Toyota has a life time warranty. I am telling you I am a very satisfied customer...When a dealership stands with the customer like Keith Pierson it says alot....

kkrulish

May 17, 2012

Kennedy was most helpful in finding the car we wanted with the features we were looking for. His follow-up after the sale was most impressive. The service department is also very outstanding. The best dealership we have ever dealt with in our many years of car buying.

new car buyer

May 17, 2012

Kennedy was most helpful in finding the car we wanted with the features we were looking for. His follow-up after the sale was most impressive. The service department is also very outstanding. The best dealership we have ever dealt with in our many years of car buying

Desertrose

May 16, 2012

I had Darryl Carter Sr, as my salesperson and he was great. He listened to what I had to say and what I wanted. He showed me what the difference was in options and made the purchase of my truck fun.

jholmes

Apr 19, 2012

Great Service - Kennedy was very patient and very informative when we looked at vehicles with him. He also continues to check in to make sure everything is going well for us.

Edward Fowler

Apr 11, 2012

I recently purchased a 2012 Rav4 from Keith Pierson Toyota. It was a very pleasantexperience from begining to end. Our Sales Associate was David Sooley and he wassuper nice throughout the whole process. He even delivered our vehicle to our homeand returned our trade-in to the dealership. Thanks again David Sooley for a jobwell done.Eddie and Eileen Fowler

C.E. HAGAN

Mar 25, 2012

MR.MUMFORD IS A VERY GOOD CAR SALES MAN at KNOWS PRODUCT WHICH WAS A 2012 PRIUS .IT MADE IT VERY EASY TO PURCHASE ONE OF THESE AUTOMOBILES Charles E. Hagan

RetiredArmyGirl

Mar 25, 2012

My husband and I see the commercials regularly for this dealership. When we went in to look at a RAV4, we asked our salesman if Keith Pierson was there and how often did he come in to work. Our salesman told us he was there daily and on that particular day, his wife was there as well. We were quite impressed with his work ethic; We did not get to meet him, but were told by our salesman that we definitely could if we so desired. Needless to say, we purchased a Highlander and love it. We wanted something with better mpg, but was still comfortable for my 6 foot frame and the long commutes that we make weekly and that is what we got. I haven't had it long enough to test the mpg, but I am hoping that I will get the 30 mpg the salesman told me I would. All staff were very courteous and professional. My husband and I both now drive a Toyota. As long as Keith Pierson is around, I will be buying from him.. Keep up the good work!!

emtfiretaz

Mar 24, 2012

First off I hate buying a new vehicle, just the whole experience is unpleasant. Kennedy made this time an exception. He was very quick and profession, making sure that I got exactly what I wanted and was in and out quicker than i have ever buying a vehicle. Keith Pierson himself shook my hand and thanked me for my business....no where else have I gotten that kind of personal experience. From now on there will be only one dealership I deal with. Thanks Kennedy and Keith Pierson. - The Fireman

The Fireman

Mar 24, 2012

Cant say enough about Keith Pierson Toyota. Very professional sales staff, In and out in less time than i have ever been in a dealership. Keith Pierson himself made sure my buying experience met his expectations. I got in a brand new vehicle at a lower cost than other dealerships...Amazing Experience

AMSPARLING

Mar 21, 2012

BRIAN MCWHITE IS AWESOME AND A PLEASURE TO WORK WITH. HE IS VERY SMART AND VERY HELPFUL. MOST PROFESSIONAL SALESMAN THAT WE HAVE EVER WORKED WITH. GO NUGGET!!!!!!

Moonbeam

Mar 17, 2012

From the time I starting looking for a car till the time it was delivered to me everything was great, it was so great I just knew something was bound to go wrong but it didn't. Service was great, the car is beautiful and I am so greatful that everything went so well. Makes buying a car a breeze. I will be recommending Keith Pierson and Darryl Carter to all my friends and Co-workers!

Tundra Champs

Mar 17, 2012

Excellent Customer Service and Provides you with the BEST DEALS possible!!! See Mr. Darryl Carter, Sr. for the Best Deals and High-Quality Customer Service!

Kenny D.

Mar 8, 2012

I had a used 4 Runner in previous years, and my purchase of a new 2012 at Keith Pierson Toyota was a very rewarding experience that I had been anticipating. I feel I received a wonderful, better than fair price, including the upgrades I purchased. My sales consultant Darryl Carter was very professional and helped me procure a vehicle that I am sure will serve me for years. Thank you, thank you, thank you very much!

Raggedy Rat

Mar 8, 2012

I am 81 years old and have bought several new cars. This was the most pleasant event I have encountered. The salesman, Mr. Carter, Sr. was very accomidating to me and to my wife. The entire staff were very polite and we had no high pressure to buy. Thank you John A. Manning

chief

Mar 7, 2012

I just bought a new car from Keith Pierson this was a great experience the salesman and entire staff that I dealt with were exellent they were professional and did everything to meet my expectations and did this as smoothly as any vehicle I have ever purchased

Dmhilli

Feb 26, 2012

Rafael Delgado was very personable and extremelyKnowledgable about Toyota vehicles. He Explained everything in detail and went above and Beyond the call with me and my husbands questions.If all of your salespersons are as good as Rafael you will sell more cars & trucks than Any other dealership . You have a (5) starFirst class operation. Your entire staff was excellent. Thank you Donna Hillis

Recent Toyota Fan

Feb 17, 2012

We had a very pleasant experience, from the sales person to the young man in financial to the service manager. We asked to see Keith Pierson and he left a meeting to come out and visit with us. Everyone was very personable. We left with our new loaded Corolla.

Fisherman

Feb 13, 2012

We had an excellent experience at Keith Pierson Toyota. Darryl Carter was professional, helpful, and a genuine pleasure to work with. He made our car buying experience enjoyable and we would definitely chose shop there again. Thanks Toyota!

AngieRLMT

Feb 9, 2012

My salesman, Darryl Carter, was fantastic and he is the reason this was such a wonderful experience. No high pressure sales, which I absolutely hate. He listened to what I had to say and showed me exactly the type of car I was looking for. I also had a great experience with the finance department.

Daddy

Feb 8, 2012

Our salesman Darrell was Great. They worked with us to get us the best price they could in fact Keith Pierson helped with the deal too. I was very impressed with this dealership!

Ritzpaca

Feb 4, 2012

Great experience buying a car. Was not pressured, but given several options of both used and new cars to consider which would be best for my family. Ended up getting a new 2012 Highlander which we love.

Petersmom

Feb 2, 2012

This dealership exceeded my expectations on buying a car. Every person I came in contact with was respectful, helpful, and most of all, HONEST. They gave me a great deal on my used car trade in, and I could not be happier. I will always buy my cars at Keith Pierson Toyota and refer all my friends as well.

amandaln9

Jan 30, 2012

My husband and I went to look at a 2010 Tundra. We went for a appraisal on our trade in after being turned away at another dealership. We came to Keith Pierson expecting the same treatment. And to our surprise we drove home in a 2010 Tundra. We love it! A big thanks to Lionel, Apollo and the rest of the Keith Pierson family!

apple

Jan 25, 2012

I had a very good experience. I liked the idea that a salesperson was assigned and not have 3-4 salespeople approaching you all at once. The salesperson was very experienced and listened to what I was interested in. He demonstrated the car and we also went for a test drive. I loved the car, he made sure I had the color I wanted and I drove it home that day. I would buy another car from Darryl Carter, my salesperson, and Kieth Pierson.

smiley

Jan 17, 2012

We were very happy with the automobile and the customer service as well as the deal we received at KP. The salesman Curtis Tison was very accommodating. He was knowledgeable without being intimidating in answering our questions and finding the exact car that met our needs and pocketbook.

Nathan

Jan 11, 2012

He was an excellent salesman. He focused on every single detail of what I was looking for, and listened to my price range. He found the PERFECT car for me, and I love it. His customer service on a scale from 1-10, was beyond that. Thank you so much!!

Corym

Jan 8, 2012

We were looking for used and ended up with a brand new Camry that we love! Thanks for the delivery :)

BADNURSE

Jan 7, 2012

Lionel Mann greeted us with a smile, and was an attentive listener, about what we were looking for...he was helpful in asking the right questions, without being overly pushy. He addressed our needs throughout the sales process. He demonstrated exceptional knowledge of the Scion we purchased, from the front to the back.....he knew this car inside and out....it was the best experience in purchasing a car, and knowing exactly what we purchased.... Carlos and Laurel Martinez

Daniel

Jan 6, 2012

The salesman, L. Mann was very professional & outstanding in his knowlkedge of the car I bought. Coupled this with his sales manager & finacial personnel, my buying experience was ouststanding. To me it was an effectual experience. The 4Runner is a great SUV. Love it.

Lady in Black

Dec 31, 2011

After making a call to Keith Pierson Toyota, I was moved to going to visit the dealership. My intent was to buy if the deal was acceptable. Although I was more interested in the 2012 Camry SE model I was informed I could not get one at the price I wanted. I was encouraged to look at the Camry LE Model. To make a long story short my saleman was Curtis Tison he was great and I love my new Jet Black 2012 LE Camry!!!

Connie J.

Dec 23, 2011

I was in the market for a 2009-2011 model vechicle with great options. I was introduced to Rafael Rodriguez who was by far the most honest, courteous, and professional salesman I have come across during my car buying experience. He was very friendely and worked hard to ensure I was happy with my choice, of course he did not have the final say on price, but I could tell he was not trying to take advange. As a woman that meant the world to me, because as you know this process can be a nightmare with the wrong dealers (which I also expericed at other dealers during my process.) If you go by this dealer ask for Ralf Rodriguez.

jbeverlin

Dec 17, 2011

Keith Pierson Toyota is a top notch dealership that takes a sincere interest in the happiness of their customers. I purchased a used vehicle and leased another all in a matter of hours. I told them the price range that I had to work with and my salesman listened not only to what I wanted but kept me within budget! My wife and I were very happy with the customer service we received and will be back to Keith Pierson Toyota when it's time to buy our next car.

Faith Hartley

Dec 12, 2011

We have been buying Toyota for the last 3 years. We have gradually stepped up to the car we are really satisfied with. We have a brand new beautiful Toyota Highlandsr Limited. The color is Artic Pearl a true favorite of mine and my husbands. Our salesman was Darryl Carter, Sr. A fine gentleman with great product knowledge of Toyota vehicles. The financing was one of the easiest of the 4 car purchases we have made through SETA Financing. The loan people were great to work with Bridgett Farmer worked to get us financing within our budget. I would certainly return to Keith Pierson Toyota to purchase another vehicle.Darryl was great to work with and made our selection and purchase a very memorable and memorable experience. Thank you so much Darryl.Bridgett you made the deal complete with financing we were unable to refuse. Thank you for a pleasant experience on one of the largest purchases of our lifetime.We are very much enjoying the driving and ride experience of a truly fine car, Toyota Highlander 2012.We want to wish all of Keith Pierson Toyota a very Happy Holiday Season and a very successful New Year. With great staff such as we worked with I'm sure it will be one of your best years. Thank you again.Sincerely,Faith and Ted Hartley, Sr.

makeithaking

Nov 30, 2011

Lionel was very friendly and was very patient through my entire ordeal of dealing with a totaled car. He waited patiently and was very helpful in finally finding the right car for me.

Phyllis Burt

Nov 25, 2011

Darryl was very helpful with our needs. He has experience helping senior citizens with thier special needs such as being able to get in and out of a car with ease so no worries of falling. Also thought about the ability/ease of storing a wheelchair. He was very understanding and thoughtful. The facility was nice and clean which also gave a sense of security that they pay attention to the small things. I would recommend purchasing a car there again!

johnny

Nov 23, 2011

The buying process was very easy at Keith Pierson Toyota. The salesman saved me time by asking me questions up front about what I needed and then pulled around the right car the first time. I didn't have to go around the lot looking at 50 vehicles I don't care about. Thank you so much for making this difficult process very easy!!!

Jasmin Wheeler

Sep 22, 2011

The ONLY reason we purchased a car from Keith Pierson Toyota was because of Donald Wyche. Mr. Wyche was our sales representative three years ago, when we leased a 2008 Toyota Camry from this dealership. When we came to the showroom on July 30th, we had come to speak with Donald. We were greeted upon entering, and we stated we were looking to see Donald Wyche. Since he was with another customer, we were told his "partner" would help us. We said we would wait for Donald, but the sales manager insisted that Donald's partner could help us. Everything went downhill from there. Then the sales games began. My husband is a banker and understands financing, yet we were treated like we understood nothing about car payments. I don't understand why it has to be such a hassle to purchase a car. I had enough of the games, and we left. We had no plans to ever return to Keith Pierson Toyota. Donald called us the next day and followed up the the day after. We decided to work with him, because he had treated us well in the past. He saved the sale on August 1st that was lost on July 30th.

jmfillmore

Sep 12, 2011

Mr. Kennedy Mumford,Gave me outstanding service in helping me with the purchase of my new toyota camry. Would tell all my friends if they need a car to go see Mr. Mumford.

VSATAYLOR

Sep 12, 2011

In August 2011, I purchase a new 2011 Toyota Camry XLE from your dealership. Upon my arrival to the show room floor; I was greeted by sales associate, Mr. Lionel Mann. I must admit, I was very nervous because of my own preconceive stereotype notions of having to deal with the typical high-pressure car salesman but Mr. Mann turned my car buying experience from being nervous and apprehensive to being quite an enjoyable experience, there was no sales pressure at all. His approach made me more comfortable in negotiating a car buying deal that fit my budget. His professionalism, knowledge of the vehicle and more importantly, his respectful attitude was exceptional. The paperwork process was also NOT stressful. Overall, I received excellent treatment and superior service. I would highly recommend Keith Pierson to anyone that I come in contact with thats interested in purchasing a vehicle.

vhey_sagcal14

Sep 5, 2011

Very great in customer service. Listens to what you want. Knows the product very well. And very confident on what he is selling, but then not pushing it so to make you uncomfortable. Overall, great experience, especially for us, 1st time brand new car buyer.

manoj

Aug 29, 2011

This is the sixth or seventh time that i drive to Jax from Daytona to purchase a car. dealth with Daryl Carter again and had a great experience. great follow up as well.

doralcook

Aug 27, 2011

This was my fist time at Keith Anderson Toyota. I was really impressed with the showcase room, and the personal involvement in sales. Kennedy Mumford and Bryan were very nice while assisting me with the car I wanted to buy. I am happy with the car and the warranties I got and also for the trade-in of my old car.Thank you very much. Dora Cook

badjwd

Aug 22, 2011

Kennedy is wonderful. Very helpful, I am thinking about adopting him. Everyone at Keith Peirson is very friendly and helpful. The service is great. I have bought 4 vehicles there and may buy more down the road.

TGOLSTON251

Aug 20, 2011

Darryl worked hard to find a vehicle that fit my needs and personality, and negotiated a price that fit my budget. He respected the fact that Id worked the night before and he didnt want to waste any of my time. I was expected to spend the entire day haggling but was pleasantly surprised how fast and smooth the entire process took. In fact, the only stall in the process was wanting on my bank. I received a courtesy call from my Darryl following up on questions or concerns I may have had about the vehicle and to ensure that I was totally satisfied with the purchase. I rated my Darryl high because he exceeded my expectations. I highly recommend this dealership to all of my family and friends.

bntcarlisle

Aug 16, 2011

Everyone at dealership was very polite and dressed in a professional manner. All aspects of the buying process went very smooth except the vehicle we wanted was not on the lot but the sales staff found what we wanted and went to get the vehicle. Proce3ss only took two days and was not a problem for us. Highly recommend Keith Pierson Toyota for anyone looking to obtain another vehicle.

JAGGERSMITH

Aug 9, 2011

Very customer friendly dealership. Definitely puts the customer first. Dennis was awesome to work with in looking at new vehicles. Lucius was awesome in the finance department. They stayed well past their already late closing time on a Friday to finalize the deal and did not make me feel rushed one bit. Overall this is a great dealership to deal with.

Nanapie07

Aug 4, 2011

Great people and great dealership. Knowledge of cars . Clean ,friendly dealership. Followup from my salesperson to check on how I like the car and to thank me for my business is a very nice and reassuring feeling.

cajunmdgt

Aug 1, 2011

This is my 3rd purchase from Keith Pierson Toyota. The staff is always knowledgeable , professional, and non-hassling to the customer. The Toyota reputation of quality products is why I purchase them time after time. however, the staff at Keith Pierson Toyota is the other reason I am a repeat buyer.Jacki Hebert was my salesperson for my most recent purchase. She was helpful in every way and was a pleasure to do business with. I knew what I was looking for and she didn't pressure me into something I didn't want or need. I recommend Keith Pierson Toyota to anyone looking to purchase a vehicle and Jacki Hebert is a commensurate professional always willing to go the "extra mile" for the customer.

mah1569

Jul 31, 2011

This was my second car purchased from Keith Pierson. Lionel Mann was very knowlegable and friendly. He presented everything timely and answered all my questions. Also I bring my car back for service great service department.

Mwidman

Jul 31, 2011

Justin Hicks was very helpful in allowing me to test drive a Rav 4 with my daughter. Since I wanted a specific color and option package one was delivered from another dealership after a price was agreed to. At pickup the car was prepped and cleaned. Martin Couch did a great job getting me through the paper signing,etc. He showed all of the features of the car before I left. Overall, a great and simple experience. I like the lifetime drivetrain warranty and 2 year free maintenance offered by Keith Pierson. It made the difference when when comparing best prices at other Toyota dealerships since there is not much difference in the bottom line.

KarenMelanson

Jul 28, 2011

Very professional, friendly, knowledgable and he went out of his way to make this car buying experience a delight. He even checked to see what radio stations I had programmed and then set them in my new car. That really impressed me that he was that thoughtful and I made sure to tell people I work with, and they were impressed as well.I really wanted a standard but there weren't any at their location and they knew I was more comfortable and felt safer having more control with a standard, so they searched other locations and found a gorgeous Barcelona Red 5 speed. The dealer, the salesman and the car- "Muy Caliente".

sirven27

Jul 28, 2011

We didn't actually plan on walking out with keys to a new car. My fiance and I wanted a solid idea of what we liked in a replacement family car because my Ford Focus had become unreliable at 80k miles. We both really liked working with Darryl and Nick who was in training. They did a great job getting to know our personal needs for a new car while creating great rapport with us as individuals, not "just another customer". After a bit of conversation and some numbers information, Darryl showed us two Camry SE editions that fit what we were looking for. We shied away from the red one because insurance companies don't like red. After test driving the silver one and going over most of the features and safety benefits, as well as, all the different warranty coverage, that was our car! Had it not been for Darryl and Nick creating such a personalized shopping experience, we would not have even considered getting it. My only wish is that we could have gotten a lower price!

rhondabldwn

Jul 27, 2011

My husband and I stopped by Keith Pierson Toyota in search for a Chevy Avalanche. My husband has always been a "Chevy" man! At the news Kieth Pierson did not have any Chevy Avalanche in inventory, my husband was ready to walk out the door.. Brain Brock, our salesmen, was patient and made many advances to convert my husband into a "Toyota" man!! Needless to say, my husband and I was so impressed on how knowledgeable Brain Brock was as it relates to the Toyota Tundra, my husband brought one that same night!!!! Thanks for converting my husband into a "Toyota" man......... soon I'll be his "Toyota" girl:)

Corpsman75

Jul 13, 2011

My experience with this dealership is awesome! Donald Wyche did a very good job, I feel great walking in and out of this dealership, All the employees are friendly and easy to deal with. Donald needs to be promoted! He gave me all the information that i need, he's fun and helpful in a professional way.

demples01

Jun 30, 2011

This is the second truck we have bought from Keith Pierson Toyota and we had an excellent experience on both occassions, the knowledge of our salesman and the professionalism is unbelievable...Thanks guys!! We will definately be back when we need our next vehicle!!!!

teresa thornhill

Jun 23, 2011

I really enjoyed working with Darrell Carter.He answered all my questions.He was very professional and I would recommened your dearlership to all my friends and family.I believe he worked hard to make sure I got the car that I really wanted.I want to Thank Darrell And your dearlership for a great experience.

disappointed1960

Jun 11, 2011

Unprofessional, only interested in talking about himself and personal issues, refused to show car sticker for car I was interested in. Gave him my budget and he wanted to talk in estimates and if numbers good enough 'for uncle sam'. Reconfirmed my budget and he said have a nice day and got up and walked away. What an idiot and poor representative of your organization.

miguelito lopez

Jun 10, 2011