Used Cars for Sale at Kelly Cadillac in Lancaster, PA

carman# 1

Aug 10, 2016

This is the second Cadillac from Kelly dealership. The people there are great, Howard Solodky salesmen did a great job explaining every detail, fully satisfied. Bob at Sue Martin

P.Brown

Aug 10, 2016

I loved my saab i bought in 2008 from kelly, so when i considered getting a newer car i went to see what they had to offer. I saw a 2014 ATS4 , and couldn"t decide if i wasready to let the older car go. so i was allowedto take the car for the day.I still couldn"tdecide,so it was held for me because i was stressed about making a decision. Howardand Geoff were great bought the car 4 days later

Stephen Pacinelli

Aug 7, 2016

I have purchased a total of 7 new cars for myself and my family and Kelly Cadillac was by far the best car buying experience I've had. Everyone I interacted with was professional and friendly. They believe in their products, but yet I didn't feel as if they were hard "selling" me. In the end, when buying a new car, you want a stress-free buying experience without the feeling of being taken advantage of - Kelly Cadillac succeeded.

Mister041704

Aug 6, 2016

I leased a 2016 Escalade for my wife from the dealership and had such a pleasant experience that I return the following week to buy a 2016 a TSP. The sales people are knowledgeable and very helpful without being aggressive. There were no difficulties in establishing a fair price for the vehicle. Payments for the trade-in was fair. It was by far the most pleasant car buying experience I've ever had.

Bob Kean

Aug 6, 2016

I came to Kelly to purchase a 2008 Ford Crown Victoria, the vehicle was exceptional and the atmosphere in the whole dealership was super. Saleswoman Uzma went out of her way to assist us(not push us) so we were comfortable with the purchase . Everyone we came in contact with couldnot have been any more friendly , this includes the service manager , the detail guys , the finance guy,the owner , the sales manager , just everyone . It was a very good experience . I'd do it all over again.

Carole Hamer

Aug 1, 2016

We traveled from Reading just to see the new CT6 and test drive it. After our experience with our sales woman, Uzma, and her helpfulness, and after test driving the car, and she explained in detail all about the car, we decided to buy the CT6. All the staff we dealt with at the dealership were very friendly and we were treated with respect. No pushiness to buy the car. Given all the information about the car and we were left to decide.

Gary Rhonda Edwards

Jul 28, 2016

We recently purchased a used 2011 Cadillac SRX from Kelly. We returned to Kelly because of the outstanding after purchase support they provided us with when we purchased our first used vehicle from them. Nice people, great facility and everyone is focused on true customer service.

carol 123

Jul 26, 2016

I reside in York and have purchased two automobiles from Apple. Sales department was not returning calls so we called Kelly! Great knowledge of cars and finance manager was very diligent! Big thanks to Glenn and Uzma!

76EldoradoConv

Jul 26, 2016

Work was performed to my satisfaction. I was called by the Service Dept. that my vehicle was ready for pickup. When I picked up my vehicle, it had washed. A first class experience every time.

gary

Jul 24, 2016

I gave it 4 stars only because we can always improve. But we were treated with respect and helpfulness. Dollar for dollar we got the best deal on the market.

MichaelK

Jul 23, 2016

Kelly Cadillac has consistently been the best dealership of any car manufacturer with which I have dealt. I had bought a used Cadillac SRX years ago from a used car lot and ended up taking it to Kelly Cadillac's Service Center for service and repairs that just never seemed to be attended to properly from my local repair shop. I feared the worst when it came to cost of labor and parts, but was pleasantly surprised that they were quite competitive with the local "mom and pop' repair shops. So they won me over on price, quality of service and their friendliness, helpfulness and fantastic waiting-room. So when it came time, years later to trade the SRX in, Kelly Cadillac gave me the best deal, best car, best financing and best experience in comparison to the BMW, Mercedes-Benz and several other dealerships near me. Since then I have bought two more cars from "Howard S." at Kelly Cadillac and have enjoyed the same VIP treatment with, sales and service, every single time.

Doug B

Jul 9, 2016

No one was pushy, The salesman, Howard Solodky listened to my needs first, then explained a few options. He showed me a few cars, let me take my time, and answered questions. Once we settled in on a vehicle, Howard was very thorough on explaining finance options. He introduced me to the owner Geoff Kelly, he made me feel like I found a new home. Glen Davis, another display of professionalism, took over to explain and sign papers. Glen took his time to make sure I understood what I was signing. Then Howard took me to the vehicle I purchased and slowly explained how to access it's features. Howard spent more than enough time so as to explain the CUE system. Howard was very thorough and professional, made a new friend. Thanks so much to the Kelly team, get experience !

Beverly

Jun 28, 2016

I recently purchased a 2013 Cadillac CTS Coupe. The salesman, Howard Solodky, went above and beyond to make a buying experience enjoyable. He first found the car I wanted, then notified me when it came on the lot. He went over all the "bells and whistles" of the car. The business manager, Glenn Davis, was also very thorough and made it easy to understand. Customer service seems to be a lost art, not with Kelly Cadillac. I can see why it's the #1 Cadillac dealer in PA.

Piper

Jun 25, 2016

We had a wonderful experience upon our arrival at Kelly Cadillac. Our sales person Uzma Shafqat greeted us and made us feel like we were very special. Uzma was very helpful providing "ProfessionalService" and answered our questions regarding the purchase of our Cadillac CTS4.

1earp

Jun 22, 2016

When I arrived at Kelly Cadillac I was met at the front door with a beautiful smile and a greeting of hello Mr. Trammell, from Uzma Shafqat, which immediately put me at ease. Her knowledge of the vehicle was outstanding and her concern and patience with me was great.She set up all the features on the Cadillac Cue in no time, which would have taken me forever. Kelly have great employees, who all work together to show the customer that they are welcomed and appreciated.Sincerely,Louis Trammell

Atsman

Jun 2, 2016

Kelly cadillac is a great dealership, they got me in the car i wanted and help me every step of the way, i defiently recommend kelly cadillac for your next purchase

paquit

Jun 2, 2016

Had a great experience as soon as I walked into the door. I was greeted by Uzma Shafqat. Uzma was very respectful and was very helpful in the purchase of my beautiful Cadillac CTS4.

madgen

May 21, 2016

Uzma was fantastic, honest, friendly and made our leasing possible. The owners came and met us and were very friendly. Uzma followed up with us asking us if we had any questions. Everyone was friendly and we loved doing business with them.

Matt

May 20, 2016

After doing extensive searches online, I came across just the right Jeep while driving by the dealership. Low miles, with the options that I wanted for a fair price. This is my second vehicle purchase from Kelly Cadillac and I couldn't be more pleased. Howard, Allen, and Glenn were great.

Bubbles

May 17, 2016

Probably the best experience we've had in purchasing a used car. From the time we arrived at the dealership until we left with our purchase we were treated with friendly and courteous service. Nothing was too much trouble from Howard Solodky and the rest of the staff. Smiles from everyone we passed. I would recommend that dealership to anyone interested in a car. Left with an umbrella and a hat and a satisfied feeling as we drove away. Even had our picture taken. Beautiful dealership.

ronsmith2

May 14, 2016

I've purchased approximately 20 -25 vehicles in my lifetime and Kelly Cadillac is by far the most professional dealership I've encountered. Made me feel like one of the family from the time I entered the door. Very, Very Impressed.

angie 1234

Apr 20, 2016

Very friendly, service oriented, and sleek dealership. From shopping on the web to getting to the dealership they were very courteous and accommodating. Service was quick as possible. Very helpful.

CEMAMH1017

Apr 19, 2016

Everyone is always very courteous, professional and friendly. I was given a loaner car, as requested. This is such a convenience and privilege. Before any work was done, I received a phone call regarding the issue with my vehicle and how much it would cost for the repairs. I am very thankful for the "family" environment I experience whenever I step through Kelly Cadillac's door.

Dave

Apr 11, 2016

My wife and I were super happy with the service, professionalism and attention from everyone at Kelly. We will definitely speak highly of our experience with friends and family!

Moe

Apr 2, 2016

As always, Kelly Cadillac and its staff (and especially the Service department in this case) did an excellent job or defining the term 'customer service.' Last week while driving my 2013 XTS when a warning message appeared on my instrument panel along will a ringing bell telling me there was a problem with my all wheel drive train and particularly the rear axel. As soon as I got home I called Kelly's service department and told them what had happened. I was concerned about driving the car. The Service Manager told me it was likely just a bad sensor but said I should have it looked at as soon as possible but I could still drive the car. As I live in Hershey, about 25 or so miles from the dealership, then scheduled a pick-up within two days. They also offered a loaner car but in this case it was unnecessary.The car was picked up, on time, and serviced. Later in the morning the service department manager or another manager (Tom Kelly?) called and explained that the problem was with the clutch pump motor. They removed and replaced the motor, added lubricants and fluids and test drove the car to ensure everything was in optimum condition. I also had told them that the last time I was there (in January) they had upgraded the software for the CUE. However when I got home, I found I could no longer connect my iPhone to the Bluetooth system in the car. Kelly's service department tested the Bluetooth connectivity and found it to be working but suggested I needed to reset the cellphone. The manager gave me the instructions and I was able to reconnect the phone for hands-free calling. The car was returned in the afternoon and there was no charge for any of the work performed. The clutch motor and labor was covered by the warranty and the Bluetooth was tested as a courtesy. Now that's customer service (and I didn't purchase my car there)!

Familyof5

Mar 29, 2016

We had wonderful service from the moment we stepped foot on the lot. The people at Kelly made everything go quickly and smoothly. They gave us a wonderful tutorial of our vehicle and the owners even thanked us for our business, not something you see everyday. We would defiantly recommend Kelly Cadillac.

abacon30

Mar 23, 2016

Recently, I purchased a pre-certified 2013 Cadillac from Kelly Cadillac in Lancaster , PA. My salesLady Uzma Shafqat was over and above in this transaction. I have driven Cadillacs for approximately 25 years. I never had a female salesperson before, so I was truly impressed. First of all she listened when I explained to her what I was look for and when she saw a car I could possibly want, she went into action. She called me with details about this vehicle to the extent that I could wait to see it. I purchased the car and felt that she treated me like she would a family member. She west into detail to explain the many options of this car, a XTS Luxury, and let me know she would always be available to assist me as long as I owned the car. I was impressed and I would point any of my friends and associates who are in the market for a car to go see Uzma Shafqat.

Kimberly Steele

Mar 20, 2016

Very pleasurable experience. Howard Solodky walked us through the whole process, he did a great job. Owner Geoff Kelly was amazing and so personable. Very happy with our new purchase!! Looking forward to doing business in the future!!Kim/ Jim Steele

Lawyer Ed

Mar 17, 2016

I traded my '07 Tahoe for a '13 Tahoe, ALL via email from the Florida Keys. Fair deal. No hassle. I did send pix of my trade in, and I described it honestly, and we negotiated a fair price. I placed a good faith deposit down, no obligation to purchase required from the dealer even though it held the vehicle for us, and I completed the purchase this morning. Again, no pressure, no further negotiating, just easy and pleasant. Howard and Glennwere both great. I am a retired lawyer, so I can make people uneasy quickly if I suspect something "untoward". These folks are the real deal if you want honest and friendly treatment.

michelle63

Mar 9, 2016

The people at Kelly Cadillac were very nice. We appreciated their patience with us about our decision to purchase our newer car and they gave us the first opportunity to purchase our new car even though there were other customers interested in the vehicle that we were interested in as well. So thanks again. Look forward to having more future business with this dealership. Very high end dealership, made us feel important

DICKP

Mar 5, 2016

My vehicle was in the shop for a 15 day operation. During that time the service department kept me informed about the progress. They called me twice about other problems that came up during the repair process for my authorization to have those items repaired also. The vehicle was not ready for pick-up like I expected (because of a second problem only found that same morning) on Friday evening. The made a special arrangement for me to pick the vehicle up on Saturday through the Sales Dept.

Dick P

Mar 4, 2016

My vehicle was in the shop for a 15 day operation. During that time the service department kept me informed about the progress. They called me twice about other problems that came up during the repair process for my authorization to have those items repaired also. The vehicle was not ready for pick-up like I expected (because of a second problem only found that same morning) on Friday evening. The made a special arrangement for me to pick the vehicle up on Saturday through the Sales Dept.

Satisfied Customer

Mar 1, 2016

Both Howard and Glenn made this car buying experience easy and seamless. We were treated friendly and professionally. We would highly recommend this car dealership to others without hesitation.

caddy_cts

Feb 22, 2016

After seeing such great reviews I was a bit skeptical but my experience surpassed my expectations. I was very happy with the overall service and purchase.

Jennifer

Feb 17, 2016

Kelly Cadillac is the best dealership. They go above and beyond to provide excellent service every time. From loaner cars & workplace delivery/concierge to providing quality, trustworthy, and affordable service solutions they're fantastic. Thankful for such a quality dealership in the Central PA area. Many thanks to Doug and the service team ( and fleet drivers) that made a major repair seem far less daunting than what it could have been elsewhere.

JOHN and GAIL

Jan 31, 2016

as soon as we met Howard Solodsky till the time we drove off the lot it was nothing short of a great experience . everyone treated us well and cordial ...........no pressure at all to buy and to say we are happy with our purchase ( 2012 Cadillac CTS ) is an under statement ............Howard really knows his stuff and took us thru everything we needed to know in a professional manner, bar none ..........as an out of state buyer I'm sure this wont be my last time doing business here !!!! thank you again for the wonderful yet stress free experience .................John and Gail

JandC

Jan 18, 2016

We purchased a 2013 SRX in December, 2015 for a price we found to be fair. We worked with Howard Solodsky, whom we found to be knowledgeable, courteous, and thorough. He covered the paperwork in an efficient manner, expediting the matter in a reasonable amount of time. He then spent quality time with us, pointing out car features and answering our questions.The next day, Howard made a follow-up call, inquiring about our experience so far. We found our dealings with Kelly Cadillac, and especially Howard, to be excellent and positive. We recommend the dealership and Howard with no reservations.

Kaswat

Jan 9, 2016

Over the last three years we became acquainted with Kelly Cadillac's Service department as they have been excellent in servicing our Cadillac Escalade even though it was not purchased from them. The quality of service, professionalism, and friendliness was always top notch. Because of the experience we had during this time, it went without thought that we went to Kelly when we decided to trade the Escalade in. No matter who we dealt with during the process, the members of the Kelly Cadillac family were willing to work with us and make sure we were comfortable with the purchase.

dhwenzel

Jan 5, 2016

You can't get any better than top shelf, but everybody that I had dealings with at Kelly, far exceed anything and anybody I have ever dealt with in my 45 years of buying cars. Howard and Glenn are #1 in my humble opinion.

jhog8989

Jan 3, 2016

My wife and I cannot say enough about how wonderful we were treated by everyone at Kelly Cadillac and how pleasant a car buying experience it was. We purchased a used Mazda that they took in as trade, and it wasn't anywhere near as expensive as a used Cadillac. But, we were treated as equals, not looked down upon and valued as customers at their dealership. It didn't matter to them that we weren't buying a Cadillac. From being greeted by the owner, Geoff Kelly, working with our Sales Consultant Uzma Shafqat, and handling of the purchase paperwork with Glenn Davis, their Business Manager, we have never been treated so well by another car dealership. I have nothing but praise for the entire staff, with many of them saying hello and acknowledging our presence even though we weren't working with them directly. If you want to see how to cultivate business and treat a customer right, you only need to visit Kelly Cadillac in Lancaster, Pennsylvania.

funtofish

Dec 23, 2015

The entire service team is the best anyone could ask for!We are former BMW owners, the service at Kelly Cadillac far surpasses our previous experience. We live in Lewes, De. because of the quality of service Kelly offers, we still come back to Lancaster for service.

Kms2012

Dec 21, 2015

By far the best car dealers I've ever dealt with. Everyone is beyond nice, they don't push for you to buy anything extra. I didn't buy a Cadillac, but they treated me as if I did.

Andy

Dec 19, 2015

the owner help me with my deal, very helpful staff I am and old frumpy looking guy but they treated me like I was a big time customer the owner seemed very down to earth very personable Howard was very helpful knew all about Cadillacs super guy good prices

Carolsrx

Dec 14, 2015

This is our third car from Kelly-- The staff is so professional; truly makes car buying easy. I explained what I wanted on the phone, Howard called me back said he can get it. Two days, we went to the dealer and 1 hour later we are driving off in our new carthey did everything up front so our time was not wasted. Awesome

Laverne

Dec 11, 2015

Our salesperson was very informative.. Very friendly to work with. Went we did all the paper work on the purchous also very helpful and friendly.., it was all very shot and sweet. They went out to my car so my husband could sign the papers. He is handy cap

ron Yocum

Nov 19, 2015

With my initial visit to the Kelly Dealership, my purchase and several services I am and will be a customer always. I have never had this level of friendly service and help from any other dealership or service center before. I tell all my friends and coworkers about Kelly. Thank you, Ron Yocum

Harry

Nov 19, 2015

Easy to set up my appointment. Customer Service as always was Iconic and Expeditious. I could not have asked for a better customer experience. I view the service received was the best. Thank you,

SilverStreak

Nov 11, 2015

Without delay, both Service Manager & Car Tech Sonny employed a friendly & helpful approach to resolving my service issue. Parts Manager was equally friendly and helpful. Thank you Mr. Kelly & staff!

CEMAMH1017

Nov 4, 2015

My family and I have purchase more than 7 vehicles from Kelly Cadillac. Our experience of our most recent purchase of a 2011 SRX did not disappoint. We were greeted in the parking lot by Howard, who recognized me immediately, with a warm and friendly smile. That is how we are greeted by everyone at Kelly; Geoff, Glenn, Dwayne, Allen to name a few. Howard did not pressure us at all, which I appreciate very much. In fact, he said, "Take it home for the weekend to give it a true test drive." So we did and loved the vehicle. We feel like family every time we come to Kelly.

DebK

Oct 29, 2015

Excellent experience! Stress-free...which in our experiences is s a first! Our salesperson, Katie Kelly, was very knowledgeable, informative and patient with my questions. We received a trade value for our car which was fair and right in the KBB range. We love our car and look forward to working with Kelly Cadillac for future service! I highly recommend Kelly Cadillac, and Katie Kelly!

Dave63

Oct 29, 2015

They were all very helpful and cooperative. Everyone was concerned that I got the deal I wanted and that the payment was in a comfortable range for me.

R.Baltimore

Oct 26, 2015

Best priced car I could within a 200 mile radius. The staff were very professional and helpful. The next car I purchase will be from Kelly Cadillac.

Jack

Oct 22, 2015

I recently purchased a Cadillac SRX from Kelley Cadillac. The experiencewas excellent starting with the salesman Howard Solodky who was helpful and thorough in explaining the features of the SRX. As a group from sales (Howard), management (Allen), finances/paperwork (Glenn) and service (Doug), everyone was positive, knowledgeable, and very helpful. Thank you for the smooth and organized transition. Yes my Cadillac SRX is awesome.

buicklover

Oct 14, 2015

great used car deal, wonderful service, salesman was very pleasant and very informed, show room was very clean, Dwayne even treated us to lunch, everyone was very friendly. Glen Davis was very professional and a pleasure to due business with. What a pleasant way to buy a car. Keep up the good work.

Mustang

Oct 13, 2015

Worked with Dwayne, he was great. Everything was smooth and very pleasant from test drive to purchase. Probably the best, easiest, most pleasant car buying experience I've ever had. I will definitely go back; and think of Kelly first when I'm in the market again. I've already recommended them to two people.

John Jota

Oct 7, 2015

It is the second time I buy a car in Kelly, and the two occasions I have found a great attention from Howard and Kelly-Lancaster whole team. I have no doubt to use in the future to Kelly-Lancaster.Thanks.

Silver dream

Oct 3, 2015

From the beginning through the end of of our experience, the Kelly Cadillac dealership was nothing but professional and accomadating. We always felt our satisfaction was their first concern.This is our second car with this deslership and we are looking forward to a continued relationship with this company.

sherrywright1954

Sep 21, 2015

We were very pleased with the salesperson/Uzma. As soon as we stepped out of the car to come into the dealership we knew we were going to be well taken care of and we were. Uzma was very personable, kind and very informative. We were very please with the service. Dwayne the manager and Glenn the person who we signed the papers with were very helpful also.

Chengxlu

Sep 11, 2015

Great service from the dealership. i enjoy every bit of conversation with them. best car buying experience i ever had. i wound recommend to buy from them.

Josh&Jess

Sep 5, 2015

My wife and I purchased a 2011 Chevrolet Traverse from Kelly Cadillac today. This was our first time dealing with this dealership. We had a very pleasurable experience. Uzma, Dwayne, and Glenn were fantastic to deal with. We received a more than fair offer for our trade and received a great price on the Traverse. We had a no pressure buying experience. We would strongly recommend visiting Kelly Cadillac.

grandma

Sep 5, 2015

Great service with learning about new SRX. Harrold was very helpful and knew so much about the car. It was a very pleasant experience and one we have had with Kelly in the past.

JohnPat

Sep 2, 2015

We recently bought an Escalade from Kelly's. I can't say enough about our sales consultant, Uzma Shafqat. We hadn't met Usma before, but she put us at ease, and walked us through buying our vehicle from the beginning to the end, We feel that we made a lifelong friend, and trust her explicitly. She was so knowledgeable, and led us through the experience with care and concern. We left knowing that the Lord led us to her.We also need to mention Kelly's service. Lynn Yoder has become a friend and is always there if we have questions, or just leading John and I through the process of our needs in the service department. Lynn is just wonderful. He is our go to friend, and we trust him completely. Should I mentiion that we love Usma and Lynn. If you go to Kelly's you are met warmly and just feel like family.. You will also be met by Mr. Geoff Kelly. A remarkable friendly gentleman who will make you feel like you are an integral part of Kelly's.. Dwayne worked on our deal, and made us feel at home. What a wonderful gentleman he is as well.

Mrs Kate

Sep 2, 2015

I didn't have the time to drop my car off to be serviced, forgot it needed to be inspected, they called and brought this to my attention, took care of everything, picked up, and delivered it back same day.

Redinhershey

Sep 1, 2015

I recently bought a used Chevy Traverse from Kelly Cadillac and the transaction went without a hitch but when I had some issues related to service needed Kelly Cadillac (especially Doug in service mostly and also Lynn) Doug went above and beyond for me! I can't say enough for the service I got and am recommending this dealership highly. They deliver on the service they provide. When service was needed they delivered the loaner car (a Cadillac) to my house so I was not inconvenienced in any way.

jlm220

Aug 26, 2015

My sales representative, Howard Solodky, and everyone at Kelly Cadillac was friendly, helpful, and very knowledgeable and made the car buying experience easy and enjoyable.

cadigirl

Aug 23, 2015

My sales consultant, Uzma,was was very professional and polite. She was very attentive in communicated well with me. I felt no pressure and answered all my questions. The entire staff was warm and welcoming.

djhall

Aug 18, 2015

I bought a 2012 Cadillac CTS at Kelly Cadillac.Uzma Shafqat and Glenn Davis are very nice to deal with.Im very satifed with my purchase.I would highly recommend this dealership.Thank you

chirwin1214

Aug 12, 2015

I wasnt planning on driving to Lancaster PA from King George VA but I will say that I am extremely happy that I did. The purchase of my suburban was fantastic from start to finish with Kelly Cadillac. We called ahead and spoke to Howard Solodky and he had the suburban washed and ready to go for a test drive when we arrived. When it came time to make the purchase decision, Howard came to me with an offer better than the price listed. He also offered to order headsets and remote for the DVD player without me asking. And he offered to have someone come pick the suburban up from me later in the week to have it detailed inside to help remove a stain in the headliner. AMAZING. I was sold. And I have been very happy with my purchase. I shopped for this vehicle for several months and it was worth the wait. THANK YOU KELLY CADILLAC for understanding that customers make the business and for being willing to go above and beyond my expectations.Chris Irwin

nitlion

Aug 6, 2015

The sales professional, Howard Solodky dealt with us in a very friendly and efficient manner. Based on availability of cars in stock with front wheel drive, choosing the car's exterior color turned out to be a difficult decision for us. Howard showed utmost patience during our vacillation between choices. We thank him for his patience, as well as the other members of the Kelly Staff that interacted with us.

pilotron57

Aug 6, 2015

I had the best car dealership experience ever. Friendly professional service. No pressure sales. They give you the best possible fair price. Uzma Shafqat was so nice and help full. She made me feel at home from the first minute I arrived. Kelly Cadillac hands down the best dealership around. Thanks guys!! Ron Giovagnoli

Judy

Aug 4, 2015

Stopped in one evening to have a look at the SRV. Howard greeted us, got the key and I ended up taking it for a test drive. We talked about the cost and decided to bring my car up the next morning and see if we could trade it in and make a deal. We were satisfied with their offer and I drove my new 2015 Cadillac SRV home! I love this vehicle!! Everyone we met was very friendly, including the owners of the dealership who came and thanked us personally for our purchase.

eddieb1

Jul 30, 2015

We were greeted as we arrived by Uzma our sales professional. Courteous and very pleasant to work with. Answered our questions and called on others within the company when needed to get the correct information.The Kelly team we worked with ( Uzma, Allen, Dwayne and Geoffrey) were top shelf and treated us as important customers. Our experience was great and yes we purchased a beautiful car !thank you Ed and Susan Brombacher

Tom Reing

Jul 17, 2015

Excellent service, all employees were very friendly, you definitely have a repeat customer and I would highly recommend that no one purchase a vehicle until having shopped at Kelly Cadillax

PJ

Jul 15, 2015

After several weeks of vehicle shopping, I found myself looking online at the Kelly Cadillac website. I decided to take a drive to the dealership to look at a couple vehicles I saw online. Today I drove home in a Kelly Cadillac. The entire experience was seamless, from choosing the vehicle to completing the sale. Over the years, I have never had such a pleasurable car buying experience. Uzma was such a pleasure to deal with and each and every person we had contact with at the dealership provided a genuinely pleasurable customer experience. Thank you to Uzma and Glenn for all you did for us . Kelly Cadillac created a return customer today.

kkbk

Jul 15, 2015

This was a great dealership to work with! Staff was knowledgeable, and helpful. I would highly recommend them for your next vehicle purchase. Thank you

Sonny

Jul 9, 2015

no pressure, no hype a money difference quote in less than an hour. Left and checked other options. It was the best deal by far.

thomaja

Jul 6, 2015

Two years ago I never would have thought we'd own a Cadillac, and now we own two! Last year, while car shopping, we stopped by Kelly just out of curiosity. They went far above what we expected (and what we were finding at other dealers), and we purchased a new Cadillac. This year, as we thought about replacing our second car, we didn't even consider any other dealerships. No doubt, we were going to buy something from Kelly. And we did!

Jenn

Jul 2, 2015

Kelly Cadillac is top notch. They made my entire purchase so seamless and nice of an experience that I can't even believe it really happened and now I'm the happiest CTS owner around. Uzma is one of the kindest, most knowledgeable sales consultants there is. She's honest, a great listener, and paired me with a car that fit my needs perfectly. Allen was excellent to work with and beyond fair in working with me on my trade. Glenn did a fantastic, well organized job with all of the financing and made the entire process easy. I've worked with so many other dealerships from Philly to Central PA and wouldn't even think about going anywhere else for my next car purchase, Cadillac or otherwise. Great selection, honest, friendly staff, and incredible value!

tom

Jul 1, 2015

My wife and I bought two used vehicles in the past few months... The staff where the best we have dealt with.. I would like to recognize our sales person, Uzma Shafqat, for being such a pleasure to work with!!!! We will definitely return in the future...

JuliusCeasar2016

Jun 29, 2015

This was our first time at this dealer and it was great. They were very friendly and helpful. We have to thank Uzma Shafqat for being so nice to us, she was great. Also, thanks to Glenn Davis, he was also really friendly and helpful. We highly recommend this dealer, one of the best around.

schorrcatsx4

Jun 10, 2015

We have been dealing with Kelly Cadillac for more than 20 years and have had outstanding experiences with both purchases and service. Once again our newest purchase results in an excellent review. Uzma, our saleslady, is friendly and down-to-earth and answered our questions with proficiency. She is a true professional. We are very happy with our purchase!

new/used car owner

Jun 7, 2015

This is our first experience at Kelly Cadillac and it was terrific. We appreciated the professional way Uzma Shafqat handled herself and her knowledge of the product.

Susan

May 30, 2015

We just went to get a brochure on the new ATS and ending up buying one. The saleslady let us take a test drive and my husband loved the car. They appraised our trade, found a car for us and we picked it up the next week. We live in Va. but it was worth the experience to purchase the car from Kelly. It was one of the best car buying experiences we have had. The saleslady knew the car and could answer all the question we had. We would recommend Kelly Cadillac and Uzma ( the saleslady) to anyone that wanted to purchase a new car.

becca

May 27, 2015

This dealership is bringing the car I am interested in to my home to test drive. I live some 3 hours away. This kind of service is unheard of and I am still stunned by their professionalism. I have worked with Uzma who is an angel and spoken with the owner, both a joy to work with. I'm not buying a high dollar cadiillac and they still treat me with unparalleled respect. I cannot say enough favorable things about this dealership except if you go anywhere else you are short changing yourself. Most sincerely, Rebecca Rohland James Creek, Pa

veg130che

May 24, 2015

We had the best experience buying our new car. The salesperson answered every question we had and if she did not know the answer she would find it out for us. the dealership found the exact car we wanted and were able to get if for us in a week. We would go back to that dealership again ever thou it is out of state for us.

Cruisercarr

May 20, 2015

We had a wonderful experience purchasing our new SRX! From the day we called in and spoke with Uzma to the day we arrived for delivery, Kelly Cadillac was excellent! The attention to detail, the friendliness all the staff, and the willingness to make our experience great was at the top of the list for Kelly Cadillac! Geoff Kelly took time to introduce himself and availed himself to us for any of our needs. We had a perfect experience working with Uzma and the finance rep, Marc! Everyone worked in complete synergy and it shows they are focused on making the customer have a great experience! We highly recommend Kelly to anyone who is considering a Cadillac

Mrstpp3

May 10, 2015

We found our vehicle online. I chatted with Uzma online to see if the car was still available. She was very pleasant online. I met her to view the car and she was even more pleasant in person. Sh is. Dry knowledgeable and wanted to help and answer any question we had in detail. Everyone else we met at Kelly was extremely helpful and nice too.

Missy K.

May 8, 2015

This is the first time we have dealt with the Kelly Cadillac family and I was very, very impressed with them. Super nice, very informed, they just make you want to come back again. The top priority is your happiness! Gus, Glenn and Mr. Kelly all greeted us and made us feel like a valued customer. Thanks so much.

howitno

May 7, 2015

I was in good hands from the start. I had never worked with Uzma, but she followed up and knew what I wanted, and was very patient and took the time to answer my questions. She was ready both when I picked up the SRX(paperwork and all) and stopped back for my "technical update". Glen was great and went out of his way to save me money on a tax glitch. I always like to see the"Boss" around and involved. I guess since I had the car titled if Florida I could have purchased it there, but, I'm glad to stay with Kelly. THANKS ALL,JEFF M LAWRENCE

sue64

May 1, 2015

I purchased a 2015 Escalade from Kelly in Aug/Sept of 2014. After several weeks I noticed the driver seat had a "blueish" tint to it. My jeans were rubbing off & staining my light beige seats. Needless to say I was not happy, BTW still not w/Cadillac. Lynn Yoder has been wonderful in trying to make me a happy customer. He has had the seats cleaned twice I think, replaced the driver seating part and nothing seems to work. Cadillac has a problem w/the leather they are buying & won't admit it or fix permanently. Cadillac's answer is "we have 2 cleaners available". what nonsense from them. Lynn ordered the cleaners & enough new leather to cover both seats completely. It was completed tda. I am anxious to see how this works. The next 3-4 weeks will tell. He has been a pleasure to work with once we got on the same page.It is not Kelly's problem directly. It is Cadillac's but indirectly Kelly's as they are the rep. I have very high regards for Lynn. Just wish somebody up the line in Cadillac management was as concerned as Lynn.

carpetmanc

May 1, 2015

I often equate buying a car to going to the dentist, a necessary evil. Not so with this organization. No pushy sales people, no high pressure back and forth. Give them you expectations and your needs and they do their best to meet them. As always, so give and take, but by FAR the best car buying experience I have every had. Shop with these people and you will not be disappointed. Thanks Tim for all your help. Next time I need a car I will call you first!

AG

Apr 30, 2015

Kelly Cadillac is a beautiful and clean location with a nice selection of new and used vehicles. It is obvious to me that they have had many satisfied customers for many years. I hope to be a customer in the future.

AJP

Apr 26, 2015

From the moment that I contacted Kelly Cadillac and spoke to Marc J. Gagliardi , sales representative, my experience with Kelly Cadillac has been terrific. I purchased my 2014 Cadillac XTS with Marc J. Gagliardi's assistance. The process was seamless and enjoyable. After my purchase, the service has been excellent. Marc J. Gagliardi has gone beyond my expectations from mailing back to me some left behind personal items from my trade-in vehicle to responding to my emails promptly even on a Sunday evening. I will always be a Kelly Cadillac fan and customer. Thanks Marc J. Gagliardi and the team at Kelly Cadillac. You are all truly the best Cadillac dealership !!

kandress

Apr 13, 2015

From the minute I walked towards their front door Mr Kelly was there to greet me. This made me feel very welcome! Then Uzma was there to take care of me. She was very helpful every step of the way. I am now a proud owner of a like new 2007 DTS.I would highly recommend this Dealership. I was rather impressed with their Customer Service!!

Rmcgowan

Apr 11, 2015

Marc was amazing from our first e mail until we bought our new CTS! We completed our whole deal in 2 hours with a great trade, financing, and delivery! Everyone stayed late on a Saturday to finish our purchase! Very happy with the entire experience!!

jmurrjr

Mar 24, 2015

This is my second leased Cadillac with the Kelly dealership. With the first lease not going as planned due to some issues with the vehicle, the TEAM at Kelly Cadillac reacted in a manner in which all dealerships should act. It was first class all the way. Geoff and his staff not only stand by the product that they are selling, but they stand up for the customer in every way possible. I didn't feel like I was buying another car from a dealership, instead, it felt like I was buying a car from a friend. From Geoff, Allan and Uzma in sales to Lynn, Doug and Scott in service, this TEAM acts as one and is always available for the customer and their needs.

Poff

Mar 16, 2015

After a stressful and unsuccessful day of car shopping at apple Cadillac we decided to drive from york to Lancaster to check out what Kelly Cadillac had to offer. We pleasantly met Howard Solodky in the parking. We immediately felt comfortable. He gave us the time we needed with no pressure and helped us successfully purchase a SRX Cadilac which was our goal for the day. The whole Kelly Cadillac family was awesome. If your are looking for a car, go to Kelly Cadillac. You won't go wrong and you will be glad you did. Gregg and Tammy Poff

Gaillynn

Mar 12, 2015

This is my second purchase. Highly recommend for both sales and service. Feel very taken care of, they go over and above. My dealership for sure!!

Fran

Mar 12, 2015

I purchased a 2014 XTS. This was most pleasant and efficient car buying I have ever experienced. There was no pressure to purchase a vehicle...just a desire by staff to be as informative as possible about the vehicle I was contemplating buying.I will recommend Kelly Cadillac to my friends.

Fran

Mar 12, 2015

I purchased a 2014 XTS. This was most pleasant and efficient car buying I have ever experienced. There was no pressure to purchase a vehicle...just a desire by staff to be as informative as possible about the vehicle I was contemplating buying. I will recommend Kelly Cadillac to my friends.

Jan Gerhart

Mar 7, 2015

I purchased a 2010 Cadillac DTS from Kelly Cadillac, and this is the third Cadillac I have bought from them. I enjoy the friendliness and courteous treatment I get when I walk into the showroom. My sales associate, Gus Photis, was helpful and listened to my questions. He patiently expalined the options on the car even though I was familiar with most of them. I did not feel pressured by any of the people at Kelly. I really like my new Cadillac! Jan Gerhart

Rachael68

Mar 3, 2015

My experience at Kelly Cadillac is always wonderful! The entire staff is so courteous and helpful! The service team is awesome! Always willing to go above and beyond! Thank you for your amazing service!

Rachael

Mar 3, 2015

My experience at Kelly Cadillac is always wonderful! The entire staff is so courteous and helpful! The service team is awesome! Always willing to go above and beyond! Thank you for your amazing service!

familyvan

Feb 20, 2015

We couldn't be happier with the service. The staff was warm, welcoming and respectful. We will definitely go back in the future for their wonderful service.

cbstoa

Feb 17, 2015

After getting our EXT serviced at this dealership, I was incredibly impressed at the caliber of service. Scott and Doug (on several occasions) provided a top notch experience. So much to the tune that I wanted to purchase a vehicle through the same dealership. I was partnered with Howard-- and he made my first time car buying experience wonderful. Howard's sincere patience, strong communication skills, and authentic personality sealed the deal for me. I felt he was operating in my best interest. Thank you, Team Kelly Cadillac!

msload

Feb 16, 2015

I had been searching for a used vehicle for quite a few weeks when I found the SUV I was looking for at Kelly Cadillac via a third party website. I dealt with Uzma from my initial call and she was so courteous and helpful, she made the sometime trying car buying experience a pleasure.

dhpeck

Feb 14, 2015

Scott was able to determine that my most recent service visit was covered under my CPO warrenty! It's customer service line that will keep me coming back even though I have choices on where to have my car serviced.

Ramrumble

Feb 11, 2015

My wife and I had been looking for a CTSV for months and had terrible experiences with other dealerships. She found one online at Kelly and within days had a down payment put on it. Worked with Marc and he was extremely accommodating. Being out of state we had to rely on their word regarding the car and photos he sent. Needless to say we were not disappointed. I flew in to pickup the car and found it to be in excellent condition, just as I was told. All of the paperwork was ready when I got there and the process was extremely smooth. One of the best interactions I've ever had with a car dealership. Highly recommend Marc and the whole team at Kelly!

yelnays104

Feb 6, 2015

I'm retired and own a corvette(2015) never had a caddy decided to lease one, I had heard good things about Kelly Cadillac, they are a few miles from where I live but I went anyway, and am so glad that I did, I was greeted at the door by everyone in sight .Met Mr.Solodky, who explained the lease process to me in detail, this was a very enjoyable experience for my first Cadillac, He showed me the entire show room < Mr. Kelly introduced himself to me with a Cadillac Ball cap. I 'm a customer for life. wonderful car buying experience

BJHreviewer

Feb 2, 2015

We recently traveled two hours to purchase pur 2013 ATS. The car is everything and more than Howard said it was. They gave us a price unseen on our trade and held the car with a small deposit until we could get there. Upon arrival, we were greeted professionally and pleasantly by everyone. Howard had the vehicle parked out front and ready to go. Howard responded to our internet question immediately with a telephone call and all calls and emails very timely. Howard is very detail oriented, professional and thorough. He spent a great deal of time going over the car and all of its features with us. Glenn in the finance department was also very professional, friendly and thorough. We enjoyed working with its him as well. I cannot say enough good things about the dealership and their staff. It truly was the best experience we have had purchasing a vehicle. They are top notch.

tyhollinger

Jan 31, 2015

Gus Photis helped my wife and I and for being a rookie car salesman he was friendly, courteous and helpful in our search to find a minivan. Highly recommend this dealership!

motovate

Jan 21, 2015

We were not familiar with the dealership, but bought a car there on our first visit because of the great deal and friendly courteous people.

mary cooper

Jan 20, 2015

I was extrmely pleased with my car buying experience yesterday. It was painless and went very smoothly. .Servcie package is excellent and so convenient with pick up of owners vehicle and loaner car provided even for residents of Maryland.. Few dealers offer that service.

Lee

Jan 15, 2015

She was very helpful, pleasant, friendly and knowledgeable. We were not even looking for a car that day. We were down at Kelly's for service on our 2005 CTS. The 2012 CTS that we bought was very clean and was just the color we were looking. She was a great help for us to decide to buy the car..

Dick Learn

Jan 5, 2015

The Cadillac Year End sale of 2014 models was in progress we had a specific model and color that would interest us. We searched the inventory of area dealers and Kelly Cadillac had a couple such vehicles. We e-mailed Geoff Kelly (owner), who had proposed to us a new car some years ago, and he had Howard Solodky work with us on a proposed transaction. We have just taken delivery of our 2014 Cadillac XTS and, to date, all services at Kelly Cadillac have been excellent.

MACKYJR

Dec 11, 2014

I have dealt with KELLY several times for service and have been pleasantly surprised.I recently bought an ATS and am amazed at the technology.Everyone I have dealt with have been courteous and knowledgeable.The salesman I dealt with (Tim Robinson) went out of his way to get us a deal that we could work with.Mr. and Mrs.Kelly both greeted us after the sale and wished us good luck with our new vehicle.The relationship has been great and I'm looking forward to the future.

jasmina.jasmic

Dec 1, 2014

you the excellent Kelly Cadillac dealership , but I think you have to educate your seller agent more about autos you selling model etc. first they show and test drive car they FWD but he said they AWD....everything else is very satisfied for 5 star rate ....nobody beet you in experience we have.....glad we buy car there and recommended for friends and family for sure.....

nctaylor

Nov 29, 2014

Uzma exhibited a professional approach from our first meeting, she was extremely knowledgable about all the car's features and, upon delivery, took the time to insure that I understood everything about the XTS I was buying; overall a very pleasant experience and it felt good to get back to a Cadillac.Allen Hartz is an efficient and smiling deal closer; good person to head up the floor activities.Glenn has a thorough no-nonsense approach to the closing paper process that, having been in business at the helm of companies, I appreciated very much.

D.Pope

Nov 25, 2014

We just purchased our first Cadillac from Kelly Cadillac. Howard was so helpful through the entire process. He took his time and explained all the features the car had to offer. Then we went inside and signed papers with Glenn. He also took his time explaining every detail. Great experience!

Steve Brugger

Nov 17, 2014

My husband & I actually enjoyed our purchasing experience w/Kelly Cadillac, Inc .Howard walked us through a trade-in, on an Escalade with ease. There was no pressure on the sale, which was appreciated. Also included in the SUV, are heated seats. I've had back surgery & this is a relief to sit on & relax those sore muscles. We did buy a new/used "Certified" Escalade & are delighted with the quality vehicle & the accompanied services included.Would buy through Kelly Cadillac again, & a thank you to Howard! Job well done.

george.anderson.85

Nov 17, 2014

We found the exact used 2011 Camaro that we were looking for through Auto Trader at Kelly Cadillac with only 1,000 miles on it. Since we live in Steeler Country in SW Pa, we were very apprehensive about making a deal sight unseen but Howard was very cooperative and honest about the car and held it for us until we could make the trek east. The car was all that Howard said it was & more! We were greeted by Mr Kelly and Marc had us signed, sealed, & on our way home with our Black 'n Gold muscle car in no time!! Thank you all for the great experience!

FLUIDHEAD

Nov 10, 2014

I was looking for a particular year, make, model, and even color Cadillac. Fate brought me to Marc Gagliardi and Kelly Cadillac. Marc told me the 2009 STS I was interested in was so clean that it was in the showroom. I still wasn't convinced. So Marc took not one but three videos on two different days and sent them to me. All of this after 5pm. He also put up with at least 20 e-mails and literally the same in phone calls as Kay can attest. She took all my call pleasantly and always said thank you, every single time.There wasn't a week link in the whole dealership. Even the truck driver that delivered the vehicle said "Man those were some nice people" Kudos to the Kelly family that cares enough, to be sure that all purchases are this successful.Long story short I bought a car for my wife (I almost kept it for myself) and it was a great experience. I will be back for my Escalade Marc.Sincerely Monty Montgomery Toledo Ohio.

arsmoker

Oct 27, 2014

Howard showed us what we were looking for, pointed out the system on board and answered all the questions we had. He also asked if we wanted to drive it home for a day. We chose not to and when I returned a few days later it was sold. My mistake! The next SRX, with the color we liked became available, we didn't let it get out of our sight. We felt very comfortable, no pressure, purchasing our SRX from Kelly Cadillac.

HannahTrimble

Oct 22, 2014

A Cadillac! A KELLY CADILLAC! I requested a new license plate holder because I wanted the Kelly dealership to be "advertised" as polished as the experience of the purchasing process.I did an online search of vehicles. I found my new car and requested an appointment.My only mistake:I should have done an online search of dealerships! What value is an amazing vehicle without the best team to support the vehicle and the buyer?

LHP

Oct 15, 2014

I bought a 2011 Traverse (not a Cadillac) and I found everyone was so helpful. Howard mentioned taking the car for a couple of days before I got to ask. I believe a 15-20 min test drive does not give you enough info to purchase. My last car I also test drove for a day and I could really see how it fit into my lifestyle. This car was the same. I was concerned that the head rest seemed uncomfortable but after driving it for a period of time I was able to adjust different settings and found it to be the most comfortable car!! I brought it back after having it for a couple days and was hoping to get the car washed and they washed it, refreshed the insides and even did the tires!! Wonderful service!!

m&m923

Oct 3, 2014

I will start my review by first saying that I am a New Yorker, born and bred, and have lived in New York my entire life. With that background I tend to be a bit suspicious as well as a bit cynical so for me to say that this was the best car buying experience we have ever had, you know that I was duly impressed. We have bought many, many new cars over the years but have never been treated as good as we were treated by the team at Kelly Cadillac. From the moment we were greeted to the moment we said our goodbyes, my husband and I were treated like we were a couple of incredibly important people. I was truly blown away by the friendliness, knowledge, and professionalism of everyone at Kelly Cadillac. On Wednesday, September 4th, my husband came home from work and I mentioned to him that I did not think our SUV would be big enough for us, four older teenagers, and all of our luggage for our upcoming road trip to Florida the following week, The next morning, my husband began an internet search for an SUV that he knew I would like. He found several that met his criteria and began contacting dealerships, including Kelly Cadillac, which is three hours away and a local dealership 15 minutes from our home. Howard Solodsky promptly returned my husband's emails and calls. The Non-Kelly dealership returned my husband's call much later that morning and then did not get back to us again for the rest of the day. By late afternoon, Thursday, my husband decided to purchase the Expedition from Kelly Cadillac and when I asked him why he chose the dealer three hours away rather than the one fifteen minutes away, he replied that Howard had done everything he could to make this deal work. He said that Howard was a nice guy and felt confident that we were getting a fair deal. The Non-Kelly dealership finally returned our emails with their idea of a deal. My husband wrote back that he was sorry but it was too late as we had made a deal, sight unseen, for another vehicle. Besides, we were rather disgusted with the other dealership's lack of timely responses and dismissive attitude----thanks, but no thanks.Early Friday morning, we set out for the three hour drive and when we arrived we were greeted outside by Howard, who showed us the car we purchased sight unseen and it was every thing I hoped it would be......love at first sight. Once inside, owners Kelley and Geoff Kelly each sought us out and introduced themselves to us. They are genuinely nice people. Howard tried to expedite our transaction and we thoroughly enjoyed working with him; he was knowledgeable, friendly, helpful, and exceedingly pleasant. We also had the pleasure of working with Glenn Davis to finalize our paperwork; he is another top notch member of the Kelly team and a fun guy to talk with. I can truly say that the team at Kelly Cadillac is of the highest caliber. As I mentioned, we have purchased many, many new cars over the years. The vehicle we purchased at Kelly Cadillac was used; however, never once did it seem as if we not not important customers. In fact, we were treated to the very best customer service we have EVER received. Our 2600 mile round tripper was comfortable and and smooth and I am so happy that we purchased our Expedition at Kelly Cadillac. It was worth every minute and every mile on the road to come to Kelly Cadillac. Will definitely highly recommend and I am sure that we will do business with this five star dealership again. Thank you!argaret and Michael

Wayne Colbert

Sep 8, 2014

This dealership is great. The owner's are visible and available to every customer. The salesman I deal with, Marc Gagliardi, has always treated me with respect and when I service the vehicle the service manager, Lynn Yoder, always takes the time to discuss any concerns. I am and will remain a customer with this dealership.

WayneC83

Sep 8, 2014

This dealership is great. The owner's are visible and available to every customer. The salesman I deal with, Marc Gagliardi, has always treated me with respect and when I service the vehicle the service manager, Lynn Yoder, always takes the time to discuss any concerns. I am and will remain a customer with this dealership.

diabycamara

Sep 4, 2014

My experience with this dealerships is just great and i walk out from Kellycadilac with a new friend that i trust Tim Robinson, they know what to do, respect to you guys.

brucem57

Aug 25, 2014

I have purchased cars for 30 years and have never had a better buying experience! It is amazing how the internet has changed purchasing a vehicle. Instead of being limited to local dealerships you simply input exactly what you are looking for and the response is dozens of vehicles that match your requirements. That is exactly what led me to Kelly Cadillac. I drove from out of state to purchase my Escalade ESV. We traded our 2011 Escalade that simply wasn't roomy enough with our 3 kids and extended family members--we needed the extra cargo room. From my first contact with our sales person Uzma, I knew we were in good hands. Uzma was extremely helpful and considerate and answered all our questions and concerns. The purchase price was great. The trade in price was great. Everything from start to finish was a wonderful experience. When we were finished dealing with Uzma we spent time with the business manager Glenn who finalized all the paperwork, taking time to explain even the smallest detail. This is a honest and quality dealership and you will feel confident dealing with them. We currently have 3 vehicles in the family and in another year will be adding a fourth. You can be sure that we will always look to shop at Kelly Cadillac for our new and used car needs!

FtrPilot

Aug 12, 2014

My Cadillac XTS for Warrenty service on the Drivers Information Dashboard Display.Satisfactory result.Additionally I was due to Renew my On Star coverage for an additional year and had my renewal note on my desk to do so. The day after my XTS was returned to me I received an e-mail notice thanking me for renewing My On Star Directions and Connections Plan for another year.I had not contacted On Star as yet. Per chance did Kelly Cadillac renew this for me? If so I would like to know that and to thank Kelly for the same. My relationship with Kelly has been Wonderful and I will certainly let my friends and acquaintences know about it. I have had many admiring comments about the XTS and it is deserving of them all. That also translates to Kelly Cadillac in my mind and my comments to my Friends. I have owned many Vehicles ( most purchased new )in my more than 60 years of driving and have dealt with numerous Dealerships. This is my first Cadillac though I have owned Oldsmobiles, Buicks and GMC products and the Cadillac is the Finest I have ever owned. Kelly Cadillac is correspondingly the Finest Dealership I have ever done business with. Thank you for your fine service and personal friendly and caring attitude. Chuck Jackwood Narvon

Mjbarnes3

Jul 9, 2014

Had bad experiences before at other car dealerships but after working with Tim and Glenn would recommend Kelly cadillac to everyone. Exceptional service!! Love our new car!!

shcollins512

Jul 5, 2014

I have purchased many a car in my day but no purchase will ever compare to the service & price I received at Kelly Cadillac! From the moment we walked into the showroom until the time we left, we were treated with the best customer service on the market. The staff at Kelly is very impressive, a high caliber team for certain. I never knew how affordable a Cadillac was until we went to Kelly! Thank you Marc, Glenn, Allen and Geoff and Kelley Kelly for your help today as we purchased our dream car!

Nikkid85

Jul 1, 2014

Easy, no pressure, no gimmicks car buying experience. The atmosphere was laid back and friendly. Marc was extremely knowledgeable & made the transaction pain free. The lobby and refreshments were a bonus! Thanks Joe Joe for going out of your way and helping me out with my iPhone- it was nice doing business with happy, knowledgeable people.

bridgettepearce

Jun 20, 2014

I was so impressed with the customer service at Kelly Cadillac! I live in MD and drove to PA specifically to do business here. Everyone at the dealership was friendly, knowledgeable, and willing to go out of their way to make the customer happy. There was no typical "car dealership hassle". Howard, my salesperson, was extremely helpful from beginning to end. I would highly recommend Kelly Cadillac for sales and service. Fantastic experience. I love my new 2015 Escalade!

ronyocum

Jun 16, 2014

From the moment I met Mr. Bailey until I left with my car I was treated with great attention and care. This how everyone should be treated. Highly recommended.

johnsoders1

Jun 11, 2014

justin bailey went out of his way to get us a great deal.the whole dealership was very nice they treated my wife and i great. i would recommend them to anyone. john and maria soders

Davesedorajr

Jun 10, 2014

Hello Geoff, I just wanted to follow up and say it was a pleasure to work with your dealership on the purchase of Jessicas vehicle. I enjoyed to get to know you and your dealership a little bit. Im impressed with the level of service from everyone that was involved. Zack was great with follow up on Jessicas vehicle questions . Glenn was fantastic with securing the financing for Jessica . Im not surprised at how great the experience was after getting to talk with you for a few minutes . An owner who leads the service excellence by example is very refreshing. I wish you continued success . Thanks again for everything. Make it a great day Thanks

Lmhorn

Jun 9, 2014

My husband and I stopped at Kelly Cadillac to check out their selection of SRX's. We were greeted in the parking lot by Justin Bailey. He showed us various models, went for a test drive and filled out all the paper work to purchase the vehicle. We weren't even sold on getting a Cadillac (I was highly considering a Jeep). Starting with Justin, the owners and even the financial manager, everyone was awesome. Very friendly, helpful, professional and focused on delivering exceptional customer service! Since purchasing the vehicle Justin has followed up with me numerous times to be sure I am happy. I can not say enough good things about Kelly Cadillac and Justin - best customer service I ever received! I will also be referring any friends or family members to Kelly Cadillac. Thanks for making my car buying experience so easy.

margaret santana

Jun 6, 2014

overall the best experienceI've had in buying a car justin bailey was one of the best salesman would definitely recommend Kelly Cadillac to anyone so thank you to all the staff involved at kelly cadillac for making my experience a good one

rsylte

Jun 2, 2014

Buying from Kelly Cadillac was truly a great experience Everyone from Justin to owner Mr. Kelly were friendly and accomodating.The follow up after the sale has been very good. Would we buy from them again ? Certainly!!!!!!

popovichma

May 30, 2014

I was about 300 miles from home with my sister and three teenagers when my check engine light came on and my seven year old Cadillac xxx started riding rough. Not knowing what to do, I called Kelly Cadillac in Lancaster PA for advice. The service department was so nice and helpful and despite having no scheduled appointments available for a week, he told me to come over as soon as I could and they would look at my car. As soon as we arrived, I was pleasantly greeted and quickly received service. We were invited to wait in a comfortable lounge area that was stocked with bagels and drinks. In less than two hours, my car was diagnosed and serviced. To top it off, they even washed my car! Everyone we came in contact with was so nice, friendly, and accommodating. It is comforting to know that despite my aging car and not having purchased it at that dealership, I was treated as if I drove a top of the line, new model. I would highly recommend this dealership and their service department.

whiteandnerdy

May 21, 2014

From start to finish, our experience was wonderful. When we went in initially, we weren't sure if we were looking for a new or used. Justin took the time & showed us a new Escalade and a slightly used one. Not once did he push us toward the newer car, he was more concerned with putting us with the right car for our family, not just pushing a bigger sale. It was Justin's attention to detail, easy demeanor, professionalism and catering that impressed me most. As a woman, we are not always treated with respect at dealerships, I have had 2 negative experiences with other dealerships prior to going to Kelly Cadillac. Justin went above and beyond (in several instances) to make it a very enjoyable buying experience. I was truly treated with utmost respect and felt valued as a costumer. Additionally, our experience with the F & I manager (Glenn Davis) was also very pleasant. He too had a great personality and made the paperwork aspect of the sale quick, easy and pleasant. I would, without hesitation, recommend this dealership to anyone looking for a new vehicle. You will be treated with respect and will be given the highest quality of service by the employees at Kelly Cadillac.

Tbellmowery

May 6, 2014

It was a process of decison making. I found the choices I wanted in style, color and power. Howard Solodky was professional, friendly and capable to accomodate. Loved the sharp looking best-dressed staff and the clean and welcoming atmosphere.

frankbattista

Apr 30, 2014

As it was time to part with my Saab, I entertained thoughts of replacing it with a European sedan, and was interested in 'moving up' in size and comfort. Having heard many positives about the newer offerings from Cadillac, I decided to stop in and check for myself.From the first encounter (instant messaging from the website) to the purchase and paperwork, the experience can only be described in superlatives. Marc (our sales professional) was insightful, responsive, and clearly interested in making our decision our own. Rarely have I experienced such a comfortable experience with an individual whose livelihood depends on sales. To describe him as 'respectful' and 'responsive' are gross understatements. The other representatives of the dealership (sales manager and business manager) were no less professional and friendly, and the overall delightful experience was cemented when we met the owner of the franchise, who could not have been more genuine and personable.In all, I would recommend the Kelly team, and the individuals noted above, as role models for an industry too often berated for insincerity and showmanship. I'm so glad I considered an American automobile, and will be happy to 'spread the word' regarding Kelly Cadillac.

MargoKGT

Apr 27, 2014

I had taken my beloved 2006 CTS to Kelly for service over a year ago and was impressed with their attention to detail. So, now that I was in the market for a new car, I thought I would go back. It was a very nice experience from start to finish. I am happy to report I drove home in a beautiful new CTS. I'll be back! Thanks M

hammonton

Apr 18, 2014

I gave Kelly Cadillac and Howard Solodky a 5 because they under promised and over delivered. I bought a pre-owned Cadillac from out of state, and I was so glad I made the trip. Mr. Solodky down played the condition of the car so when I got there and saw a nearly perfect car I knew I was at a dealership that prided itself on pleasing it's customers. I would buy from them again for sure. The buying experience itself was worth the trip. From meeting the owner of the beautiful dealership, to being treated like a valued customer. They really know how to do it right. I bought a 2012 CTS and I haven't stopped smiling since. It's rare to get more then you hoped for, but that's exactly what I got from Kelly Cadillac.

Bill Mc

Apr 12, 2014

Friendly, knowledgeable sales force. Very pleasant experience.

dukes49

Apr 4, 2014

Purchased my first Cadillac and I am so glad I did! 2011 SRX My salesman Marc was professional, knowledgable and very helpful. After my purchase he took the time and programmed the car to fit my needs. He even got me a Cadillac classy license plate for the front which might be one of my favorite things. Everyone I met was courteous and very friendly. Thank you Kelly Cadillac for a wonderful experience. Hope everyone is still around when I need to purchase my next Cadillac!Lori Luckenbaugh

cl351comcastnet

Mar 31, 2014

Test drove car, found an issue. Immediately, Julie ( sales agent) took the issue to the Lynn, service advisor, and both diligently worked to correct the issue. These guys made this issue their top priority. When we went for the second test drive, they were present. We both felt we were dealing with an honest, customer servicing dealership. In addition, Glenn, the person who did our paperwork, guided us through everything with full explanations, taking a long amount of time. Never was there any rushing through the process.Finally, Julie spent all the time we needed to go over the list of "bells and whistles" associated with the car. We were her TOP PRIORITY during her time with us. I would truly recommend her, for anyone looking to purchase a car in the future.In addition, Mr. Kelly also took the time to congratulate us and wish us well with our Cadillac SRX. Thank you to Kelly Cadillac and its great staff. C. Litz jr.

Tcyparker615

Mar 31, 2014

If you're looking for a new car, I'd recommend visiting Kelly Cadillac. Not only will you be purchasing a great vehicle, you will have the pleasure of working with the best dealership and staff I've ever experienced. They are kind, courteous and committed to making sure you are comfortable through every step of the process. They have really raised the bar! I was greeted by the owner the moment I walked in the door on every visit. My salesman, Howard, was the best salesperson I've ever had the pleasure of working with. He went above and beyond, not only getting me the best price for my car, but also working with me on the phone (multiple calls) after I left the dealership on some loose ends. It was the first time I bought a car where I felt as though I was dealing with HONEST people who really wanted to make sure I left with the right car. The Business Manager was an example as well, explaining every piece of paperwork before I signed it. Other dealerships should really shadow the staff at Kelly Cadillac to learn exactly what it means to put the customer first. Now that I have my new SRX, I fully intend to trade it back in on another Cadillac from Kelly when the time comes. I won't ever have the need to go anywhere else! And while I haven't had the opportunity to experience the Service Staff at Kelly Cadillac, I'm positive that they are going to exceed my expectations just like the Sales Staff has!

stephaniejean

Mar 16, 2014

Excellent customer services without being pushy or overbearing. Howard had knowledge of the product and also spoke very highly of his employer, Kelly Cadillac, he seemed proud to be a part of this organization. Answered all our questions. Pat was very helpful when we stopped by but Howard was not working. Team work was good. The car was well prepared for pick up. Encouraged us to use all the services available for free, and explained benefits of buying at Kelly.

Philip

Mar 4, 2014

very comfortable with the people at Kelly It was a long drive from Dayton Oh to Lancaster but they made me feel right at home.. Thanx for the Newmans Own Ex Bold Coffee. I will keep you informed on the Cad.

Abelardo

Feb 22, 2014

Kelly Cadillac has serviced our 2011 SRX since new. The staff is courteous, knowledgeable and highly professional. The service is impeccable and extremely reliable. My husband likes this dealership so much that he has decided to bring his 2012 Corvette here for service as well. We highly recommend Kelly Cadillac.

RZarilli

Feb 14, 2014

Absolutely Recommend Kelly Cadillac for sales and service. My wife and I just purchase a used SRX AWD Premium and traded in our 2006 STS. Our salesman was Marc Gagliardi, who was very professional, courteous, congenial, professional and great to work with. Doug and Glenn, who assisted us were just as much a pleasure to work with. Over the past 28 years, my wife and I have purchased 21 vehicles from dealers across Delaware, Chester and Berks Counties, and have never experienced such a pleasant experience with any of the dealerships we worked with over the years. Marc, Doug and Glenn were very helpful and most importantly, were not pushy. Totally genuine and great to work with: from test driving the SRX, to discussing pricing on the SRX and our trade, to completing the financing, to showing us all the features of the vehicle, we were totally pleased. They made buying the SRX an enjoyable and fun experience. When we left the dealership after taking delivery of the SRX, my wife, Nancy said she was glad we went to Kelly before going to some of the other dealerships we were looking to visit to look at similar vehicles. We have owned 6 used or certified Cadillac's since 1994 and have worked with 3 other dealerships, 2 of whom are now closed, and will be sure to go to Kelly Cadillac for our future car needs. It's unusual to visit a dealership and not feel pressured, have to haggle over pricing, or deal with the typical aggravating turnoffs that come from purchasing a vehicle. We are definitely going to recommend Kelly Cadillac to our family and friends when they are ready to buy their next vehicle. We reside in Douglassville, PA and the trip to Kelly Cadillac in Lancaster, PA was definitely worth the trip. Thanks Marc, Doug and Glenn for everything!!!

heltzeroth

Feb 6, 2014

I selected a used 2010 Saab online that I was interested in purchasing. This was by far the easiest automobile purchase that I have ever had -- starting with the prompt and professional attention I received while communicating online to the in-person experience I had when I visited the dealer. Julie Gardner anticipated and was ahead of me in resolving any issue and both Glenn Davis and Julie Gardner were fantastic in completing the purchase within the very short timeframe that I required. Both were outstanding examples of how customer service should be delivered. Julie was very proactive and anticipated my every need. As a team, both Julie and Glenn were able to take care of everything -- the financing, getting the car registered, and even finding places to get the car serviced in my home location -- I live in southern Virginia. Nothing was a problem, and both acted as if it was a pleasure to have me as a customer. I would highly recommend this dealer based upon the performance of Julie and Glenn. I felt like a valued customer and friend.

Kaleigh1711

Feb 4, 2014

I visited Kelly Cadillac with my boyfriend in search for a Cadillac CTS. Pat Connor greeted us in the parking lot. We sat and talked to him in his office and he found exactly what my boyfriend was looking for. We didn't wait very long until Pat called him to let him know that his car was in. We stopped by to test drive it and we were sold! Pat was extremely friendly and very personable! We were both very pleased with the entire staff. They were very kind and took great care of us!! Could not have asked for a better experience, what other car dealer would give you a hug to congratulate you on your purchase?! Can't wait to see everyone again,Kaleigh Fisher

sjpresh88

Feb 4, 2014

My Experience with Kelly Cadillac was very enjoyable, I was Looking for a 2012 Cadillac CTS Premium, upon arriving at the dealership I was greated by Pat Connor. Pat was extremely friendly and very informative he sat down with me and asked what kind of car i wanted and ensured me he would find the perfect match for me. I recieved a call from Pat not long after to inform me that he found exactly what i was looking for and we arranged a date to meet and test drive the car. The car exceded all of my expectations and was a perfect fit, Pat was great taking me through all the steps to make the purchase. Overall my experience with Kelly Cadillac was fantastic the whole staff was very professional and helpful and exceded all of my expectations. I would absolutely refer anyone to Kelly Cadillac and have them meet with Pat Connor he is a great salesman and was a absolute gentleman. Regards,Steve Preshlock

Ahectom54

Jan 20, 2014

In 2009 We purchased our 2009 Escalade from Mr. Kelly. He has always kept in touch us to let us know he was thinking of us and had not forgotten us. I recently called Mr Kelly and told him I was looking to buy another Escalade 2012 however he gave me a better deal.We called Howard and came down on Saturday 18 Jan 2014 about 4 PM we were out of there by 4:45. We came back on Monday Jan 2014 and drove off the lot with our 2013 Cadillac Escalade. we are very happy with the service we received. I would recommend Mr Kelly and his staff to everyone

Momscaddy

Jan 11, 2014

Marc was very helpful and patient answering all my questions.My first encounter was in late summer when I was just looking at different vehicles but not intending to purchase. Marc took time with me knowing I was not really planning to purchase. When the need arose a few weeks ago to buy a vehicle, I came back to Kelly Cadillac and worked with Marc again. He was very willing to locate the vehicle I was interested in at my price range. There was no pressure to buy something on the lot to make a quick sale. I was very pleased with his customer service.

June1041

Jan 1, 2014

This is June D. Seik of Dillsburg, PA. I just bought my second new Cadillac from Kelly Cadillac. The sales person was Julie Gardner. She was so helpful, took her time and explained everything about my new car. She is the most pleasant and helpful person that I have ever dealt with when purchasing a vehicle. Glenn Davis took his time with me while going over all the forms related to the purchase. This dealership, in my opinion, is excellent. You really feel welcome and I am so thankful to have them as my dealer. June D. Seik

TheBares4

Dec 15, 2013

Julie Gardner was great! My wife and I loved how we were professionally treated. Answered all our questions. Positive, enthusiastic, patient, and honest! Mr. Kelly demonstrated leadership qualities you don't see very often. He was great! I'm so glad we decided to visit Kelly Cadillac. We were looking at a few other vehicles, but decided to visit Kelly Cadillac to see what was available. We enjoyed the looks of the SRX, but fell in love with it once we drove it!

LisaGrant

Dec 10, 2013

My husband and I decided that it was time to trade in our Jeep Compass for a newer vehicle. Our past experiences with Jeep/Chyrsler dealerships has been one of feeling pressured into vehicles and high balled in price. We had a very big trust issue We decided to go for a drive down Route 283 towards Lancaster and try a different dealership. We came upon Kelly Cadillac and thought that would be the answer to our dreams. However, we decided that there was no way that we could ever afford such a vehicle and drove by. By the time we hit the next exit, we turned back and decided to just go take a peek as maybe someone traded in a vehicle that we could afford. As soon as we pulled into the lot and got out of our vehicle, we were greeted by Julie Gardner our Sales Consultant. Julie was very approachable, friendly, honest, and open with us and answered all of our questions about the vehicles. Julie took the process of choosing a vehicle at our pace and respected our reservations. My husband and I fell in love with a 2010 Cadillac SRX. My husband and I were extremely impressed with Julie's knowledge of the vehicle. She knows her vehicles inside and out with all of the bells and whistles. During the test drive, Julie educated us on what we needed to know while driving but also sat back and let us listen to the sounds of the vehicle and answer our questions. When we decided to purchase the vehicle, Julie was very professional with us when we mentioned some concerns in regards to our credit/finances due to a recent surgical medical leave of absence from work. She assured us that we were not alone and gave us hope that there would be a creditor who would be willing to take all of our circumstances into consideration. Throughout the entire purchasing process, we felt like Julie had our best interests in hand. We really felt like she was working for us. Mark Gagliardi handled the financial contract side of our transaction. Mark was very friendly, approachable, and professional as well. There were alot of signatures that needed to be made and Mark was diligent in highlighting in 2 different colors where my husband needed to sign and where I needed to sign. He made it easy for us. Mark explained each page of the paperwork to us. The highlight of our experience with Mark was his concern for us in protecting our investment with a good warranty/maintanence package. He really worked with us in finding an affordable package with good coverage. Overall, my husband and I felt like we were in good hands with Kelly Cadillac. We had the best car buying experience that we have ever had. Kelly Cadillac is a name that we associate with honesty and integrity. They really are customer service excellence at it's best! We drove away in a vehicle that we never thought would be attainable and we were treated like we were VIPs! Thank you Julie, Mark, and Kelly Cadillac!

jwalk13

Nov 22, 2013

I was in the market for a new vehicle, and was on the fence between Cadillac and Audi. From the second I stepped into the extremely clean and classy showroom, Julie Gardener was there to answer any and all of my questions. We went over all of the features of the ATS that day. She was very laid back and was not pushy at all (as the Audi dealer was). She let me set up a test drive on my own time, and set my own pace for the car buying process. She responded to my emails very quickly, and did not fill up my phones voice mail with messages. She was very flexible in being able to meet to finalize the deal during a time my parents would be able to be there, as this was my first major purchase and I wanted them there for it. They detailed the car and had it ready before I was done signing all of the paperwork! Glenn did an excellent job explaining everything that I was signing. He brought light to a process that tends lengthy and boring. I even shook Mr. Kelly's hand, who congratulated my on my purchase and stressed that if he can help with anything, to let him know. He even put aside a hat for me because he felt that the ones that he had weren't cool enough. That family definitely has a one of a kind business that I would recommend to anyone.Follow up after the sale has been unexpected. Julie has been very helpful, answering any questions that I have had about the car, in a very prompt manner. She even offered to set up a time where she would meet me somewhere or I could meet at the dealership to go over any questions that may have popped up since delivery of the car, which I feel is a step that goes above and beyond!

acrerand81

Nov 14, 2013

My letter sent to Mr. Kelly on November 12, 2013:Dear Mr. Kelly, I just wanted to take a moment to thank you for the fantastic experience I had at your dealership this past weekend while purchasing my 2010 Cadillac CTS. Although I have had vehicles serviced at your facility in the past, I had not purchased a vehicle from you until now. I can say with certainty it will not be my last. The minute I set foot on the lot, Marc Gagliardi could not have been more helpful. From the test drive to the final signature, your entire staff bent over backwards to make sure things went smoothly. Marc, in particular, literally stayed with me throughout the entire purchasing process that day going so far as to sit with me in the parking lot to help me sync my cell phone to the cars Bluetooth (long after the facility closed for the day I might add). Needless to say I was totally impressed. I can certainly see why customers go out of their way to come to your dealership. Ask anyone in my family I have been a Cadillac fanatic since I was very young. Now, I have a dealership I can go to that is equally fanatical about taking care of its customers. Thank you again for a great car buying experience. It was a pleasure meeting you last weekend. Sincerely, Anthony D. Crerand

SteveB5

Nov 7, 2013

The overall atmosphere of the dealership and friendliness of the employees was fantastic. I would definitely do business with them again. We were purchasing a used vehicle. There were a few items I asked to have addressed and each of them was taken care of without hesitation. It was a pleasure to buy a car from Kelly Cadillac.

jimcart

Oct 27, 2013

Julie Gardner knew all the features that were on the SRX and explained them in great depth and was very personable. Closing paperwork was with Glenn Davis who was knowledgable and personable. Geoff Kelly introduced himself to my wife and I prior to the sale, ensured we would be taken care of and congratulated us and thanked us after the sale. It was my first time in the dealership and I would recommend it to all my family and friends.

bobcadillac2013

Oct 25, 2013

I am 72 years old. I have purchased quite a few cars over my lifetime. Julie Gardner at Kelly Cadillac was the best sales consultant I have ever dealt with. I purchased a 2013 SRX. She explained everything about that car in detail. I was very impressed the way I was treated. When my wife and I first met Julie, it was like we knew each other. We both felt very comfortable. I was not pressured to buy the car. It was my decision to buy the car. Every question I had, Julie explained it to me. She helped us with everything that we asked her about the car. I would recommend Kelly Cadillac to all my friends. Rating Kelly Cadillac I would say excellent. Marcia and I are very excited about our new car. Thanks to everyone that we have talked to and helped us out..

jgrob96

Oct 24, 2013

We met Howard Solodky and let him know we were considering a new or used Cadillac ATS. We told Howard what options we were looking for and he made contact on occasion to let us know he was still looking and what he had available. He was very courteous and professional - not pushy at all. When we made the deal he handled everything and made the entire transaction smooth and enjoyable. He and the entire staff were extremely friendly and professional. I would recommend Kelly Cadillac to anyone who is looking for an automobile.

lkvikings

Oct 19, 2013

Most friendly and helpful car buying experience that I have ever had. Wonderful staff. I would recommend them to anyone looking for a new or used car.

Nikky

Oct 16, 2013

Howard was a wonderful salesmen and I had a wonderful experience!

GaryLEdwards

Oct 10, 2013

Looked at several cars at over 5 dealerships. We knew how much we wanted to spend on a luxury sport sedan and what we could get for our budget. BMW, Lexus, Infiniti etc.......we found the car we wanted at a great price at Kelly Cadillac. Everyone took care of us and treated us well. I would recommend Marc Gagliardi and Kelly Cadillac to anyone as a dealership you could trust and expect to be treated with respect.

KathleenCTS

Oct 10, 2013

Just wanted to say thank you to Howard Solodky for assisting James & myself in the procurement of the 2013 Cadillac CTS!The CTS was in Greenwich, CT, 200 miles away . Howard gave us the best deal of any dealership within a 200 mile radius. Had our car ready and detailed within 3 days.Howard made the experience of our purchase extremely smooth and was most informative in explaining the operating procedures of the automobile.The dealership shows the customer "class," when picking up their new car. A few dealerships in the surrounding area could learn a few things from your great team. I surely will recommend this dealer to many people. A five star rating for sure.Kathleen

morrap16

Sep 25, 2013

This is our second time travelling to Kelly Cadillac from Long Island, NY. The quality of service we received from Mr. Kelly and his exceptional team at Kelly Cadillac is incomparable. We have had the honor to work with Julie Gardner and Sarah Denton. These ladies know their stuff! There is not a dealership on Long Island nor in the tri state area that can compare to this down to earth family oriented business. I would not hesiate to recommend this dealership to anyone considering purchasing a Cadillac. Thanks to a great team who makes the car buying process a breeze!

Halolemon

Sep 22, 2013

This was the best car buying experience I ever had in my 73 years.From Geoff Kelly to at rest listed above treated my wife and I with respect and consideration at all times during our purchase .

spotted_giraffe

Sep 20, 2013

From the time my wife and I arrived at Kelly Cadillac until the time we left, every part of our visit was absolutely top notch. I called the dealership on Wednesday and asked to speak with someone in sales. I was lucky enough to be transferred to Julie Gardner and started to explain a situation that involved a previous car purchase. The scenario and situation that I laid on the table was an absolute mess, but after a few minutes of exchanging details and a few laughs (which were greatly appreciated) Julie, without hesitation, agreed to help me. Julie's enthusiasm and knowledge about the Cadillac brand are outstanding. She is not just there to sell cars. She understands the customers wants and needs, starting with the first step and eventually helping you to reach your goal... the purchase of your dream car.We decided that we wanted to purchase the Escalade on Thursday and before we knew it, Mr. Kelly was on the showroom floor. We were shocked. When you buy a car, how often is it that you get to meet the owner of the dealership??!! He shook our hands, chatted for a few moments, thanked us for our business and cracked a couple jokes. You do not see many class acts like this anymore. Glenn Davis is a finance guru. He is very thorough and if he catches something that could help you out in the end he makes it right. Glenn is very knowledgeable on the warranties, anti-theft, GAP, and all other protection services offered at the dealership. The Escalade was EXTREMELY clean and we got an awesome deal on it. Kelly Cadillac is an outstanding dealership. It is spotless inside and out, they have an awesome inventory, and the crew they have is second to none. Not only is the dealership lucky to have people like Julie, Glenn, and Geoff, but Cadillac is also extremely lucky to have such a great dealership in their system. It is because of this great group of people that we now own our dream truck. Thank you!!!

FtrPilot

Sep 16, 2013

This was my first connection with Kelly Cadillac and I found it a very refreshing expieriuence. I haven't purchased a vehicle since 2005 and expected a pushey pressured sales approach as I have expierienced in the past from some other dealerships. On the contrary, from my pre-visit on line contact requesting a quote and trade in expectations I was treated with the utmost courtesy and honest straightforwardinformation. My on-site visit was pre-arranged and my Wife and I were received graciously and treated with the utmost courtesy and a very professional attitude by everyone we came in contact with ( and that was at least 5 people at Kelly including the Owner ). As you know we purchased the Vehicle and were afforded all the promotions that were presented to us consistant with the on-line quote originally stated. I have since returned to have a Glass Coat applied to the Cadillac and again met with courtesy and a feeling of 'special treatment' by the Service Personnel and others un-named throughout the dealership. That is why I rated Kelly as I Have.Chuck Jackwood

raywilt

Aug 20, 2013

our salesman Howard Solodky was always there for me in a special quick need. He followed up many times along with email and phone. He even took time off on his day off to take care of a need for us. Everything was just as he explained and the car was in excellent shape. Again, please use Howard for all of future needs. I can' say enough about Geoff Kelly in finding us what was needed. Thanks Lynn in Service, Howard in Sales and the entire staff.

cchelen

Aug 6, 2013

Everyone, especially Julie, was very helpful, finance personnel, etc. Even Mr. Kelly who installed my floor mats. My experience with Cadillac has been rewarding. I am very pleased with the attention given to me.

joni53

Aug 6, 2013

Marc started us on our journey. He was very accomodating and delivered on his word. Lynn has been great in directing service by providing cars when ours was done. We have worked mostly with Graham who has been great always keeping us informed.

sdhaught

Aug 1, 2013

The customer service I experienced at Kelly Cadillac was second to none! I would highly recommend Julie Gardner and her team at Kelly Cadillac for a new car purchase. Julie went above and beyond my expectations. Her responsiveness, vehicle knowledge and level of customer care are excellent. Everyone I dealt with at Kelly Cadillac was professional, friendly and down to earth. I have purchased other luxury brands in the past and none come close to the service I received at Kelly Cadillac.

cmumma

Jul 24, 2013

a friendly, professional team.......I highly recommend this dealership. The most impressive was when we went to pick up the car they spent 45 min going over how things work.....that has never happened to me before.

The Lidgetts'

Jul 21, 2013

Woke up at 3am looking for a jeep wrangler...we inquired on the internet....Doug emailed us back....gave him the info on our Check. Pickup and our Harley-Davidson...the payoffs...numbers were worked and we arranged a uhaul to tow the motorcycle...Doug came over 2 hours away..we did the paperwork....I gave him my State Farm financing check and he delivered our new jeep to us and drove our trades back to the dealership!!!! Car Shopping is what you make it!!!!

jobywest14

Jul 21, 2013

This was the most streamlined car purchase I have ever made. My salesman was Howard and he was very knowledgeableabout the vehicle. We discussed the vehicle as we took it for a test drive on various road surfaces. After the test drive,we sat down to discuss price and concluded the deal very quickly.After spending some time with Sarah signing the papers, we had a brief hello from Geoff, the owner, expressing his thanksfor my purchase and offering a complimentary gift.When the purchase was completed, Howard detailed the car for me and I drove off into the sunset a very happy person.If you're considering a Cadillac, I highly recommend Kelly Cadillac for your consideration.

wcraigadams

Jul 10, 2013

MICHELLE WAS VERY NICE AND INFORMATIVE TO US. SHE KNEW HER JOB WELL, AND WE WERE VERY PLEASED.WE WERE HAPPY THAT SHE, COULD TAKE CARE TRANSFERRING THE SIRIUS RADIO FOR US. WE ARE SATIFIED WITH OUR OVERALL EXPERIENCE WITH KELLY CADILLAC.

Bryanb32

Jul 3, 2013

Top Tier Dealer, This was by far the best car purchasing experience I have ever experienced, Customer satisfaction well exceeded expectations. I will be recommending Kelly Cadillac to all my friends and or clients regardless if they are in the market for a new car or not. Kelly Cadillac is not the typical "look at the monkey, now sign here" dealer, I was made to feel that I was from start to finish important, and not just a quota. I was impressed from the hand shake and a "Thank you for coming in" from Geoff Kelly upon my initial visit to Mrs. Kelly holding my 4 month old son, speaks volumes about the class and professionalism on their behalf. If you are reading this and considering a purchase through Kelly, I highly recommend visiting their showroom and experience the welcoming that I did, you will not regret it. Thank you Mr. & Mrs Kelly and more importantly "Thank you Marc", You were the major reason we decided to move forward with our purchase with Kelly Cadillac. Thanks again Bryan

llraeryan

Jun 25, 2013

We had a brand new salesman that was honest and upfront if he didn't know an answer. The managers at the dealership were readily available to assist with any questions that we had. The dealership was very accommodating and willing to negotiate. I would definitley consider them for another car purchase in the future.

wgreenle71

Jun 10, 2013

The folks at Kelly Cadillac are all super friendly and extremely knowledgeable. Our sales associate, Mark, was amazing. We fully recommend purchasing a car at this dealership!!!!

jamieraum

Jun 4, 2013

I gave Kelly Cadillac a high rating because it was well deserved. I was looking for a very specific car and Kelly Cadillac kept me in mind and when a car came up with my specifications, they were on it. Julie was my salesperson and went above and beyond to make the experience of buying a car an awesome experience. I would highly recommend Kelly to anyone and will keep them in mind and make them my first choice in future car purchases.

sandysweets

May 29, 2013

I love Kelly Cadillac(bought my dream suv). I spoke to Doug in sales and he was very nice and very accommodating. Also Glen (Finance Team) was very welcoming and he also was very nice and accommodating. The sales team and customer service is EXCELLENT! I will refer Kelly Cadillac to my friends.

EBistline

May 29, 2013

This is the second buying experience at Kelly. The staff is very friendly and a pleasure to work with. They make every effort to go the extra step to ensure a great buying experience and service after the sale. Both the owner and his wife made it a point to seek us out and speak with us about the Kelly team and to inquire as to our overall buying experience. Our sales representative, Michelle Russell was great to work with and made every effort to ensure our overall satisfaction with the purchase of our new Cadillac. Living some 40 miles away from Kelly, the concierge door-to-door service and vehicle loaner is a terrific offering by Kelly as well.

Mkcolts19

May 20, 2013

I have been looking for a Cadillac for sometime. Just couldn't find one that really suited me. Browsed the net and found Kelly Cadillac. Within seconds found my "Dream Car". Called the next day and talked with Howard. He really knows his stuff! Answered ALL my questions, which were many,and he with the help of Glenn Davis got me into the car I ALWAYS wanted! The staff went above and beyond what I have encounter at other dealerships. Drove 70 miles to pick my beauty up. It was well worth the drive to receive such red carpet treatment! I rated such high scores for the fact of getting great personal service from all the employees.

youngat1

May 8, 2013

This was a very smooth transaction. Kelly offered me a good price on my trade and a good price on the new SRX. No haggle. Great Experience. Doug is great to work with.

Lswank

May 5, 2013

Julie was very well informed about the vehicle even though it was not a make that she normally sells. She had definitely done her homework and had an answer to every question that we had. The entire staff was friendly and willing to help in every way, including being prepared to pair our phones with the bluetooth and finding out about remaining warranty, etc.. Defintely not expected but certainly appreciated. Sarah was very efficient in arranging financing and everything went smoothly there. The price was very fair for the vehicle that we bought and we would definitely do business at Kelly again. It is an outstanding dealership.

randee55

May 5, 2013

It's unfortunate the ratings end at great. We would have to rate our experience as outstanding, on all levels. Howard, was our sales agent, he was beyond great. We traveled three hours to Lancaster after seeing the car, in an online ad. We did think twice about driving that far to see a car, but we did, none the less. Our experience exceeded professionalism on every level. The treatment we received was above and beyond expectations, with total sincerity. We would travel back to purchase another car when the time comes without hesitation. I would recommend Kelly Cadillac to anyone we know. If you doubt this review, just stop in and try to prove us wrong. We have been purchasing cars for a long time this was the best, ever!

Rachael68

May 3, 2013

We purchased 2013 Platinum Escalade. The sales and service team at Kelly are amazing. They have exceeded our expectations in every aspect of our previous purchase, service, and recent purchase.

hlight426

Apr 29, 2013

This car buying experience was so easy, and actually fun!Julie was matter of fact, up front & very genuine. She was very attentive, energetic and it's obvious she likes her job - she's very good at it. She's also a car girl after my own heart, as she has beautful older, convertible Saab that she takes to shows!Glenn did our paperwork. He also impressed me. On the last line of the "we owe" (the customer) sheet - he wrote "continued great service." I thought that was very thoughtful - it made me smile.They both also stayed after closing time until I ran back home to grab some items to complete the sale that day, just so I could take the car home that night.Everyone was great, and I would highly recommend this dealership all the way around.

Megs8185

Apr 29, 2013

I just picked up my FIRST Mary Kay Pink Cadillac SRX4 at Kelly with Michelle and she did a FANTASTIC Job, along with the rest of the Kelly Cadillac Staff, to go above and beyond to make it a day I will never forget!

Caddyfan2011

Apr 28, 2013

My wife and me visited the dealer just to look then started seeing some vehicles on the lot that we were interested in and then about a week later a vehicle showed up on the lot that seemed fairly priced. we called our sales rep which was his day off but he still came into the dealer to meet use and it was near closing, the staff stayed an hour over their operating hours. They took the time to help us get a vehicle we wanted.

Mikerileycw

Apr 24, 2013

Never thought of buying a Cadillac until I arrived on the lot to look at another model for possible purchase. Salesman was friendly and well informed. Showed me the model that I was looking for but also questioned my needs. When these were related he guided me toward a number of different options including the SRX. Great vehicle and tho it was used it certainly was well maintained and showed well. After a test drive of a couple of cars and talking with the salesman and owner the SRX was mine. I feel that I bought a great car and got a great deal. Will certainly come back in the future

Tnaumanntile

Apr 10, 2013

I purchased a 4 door work truck to enable 4 or 5 employees to ride in 1 vehicle to travel to job sites. Parking on job sites are often crowded and sometimes vehicles are limited. So far it is working out great. Doug Givler has been a personal friend of mine but this has been the first time I have done business with him. I found Doug and the rest of the staff highly informative and professional. I would not hesitate to return to Kelly for another vehicle purchase. Sincerely, Tim Naumann

flacco5

Apr 9, 2013

Our experience with Kelly Cadillac was beyond excellent. Everyone was extremely professional. It was a comfortable atmosphere, no pressure, very helpful. Just an all around pleasant experience. Howard Solodky helped me find my dream car. He was patient, knowlegable, cordial, excellent, excellent customer service. I would recommend this dealership to anyone/everyone looking for a car. We are very happy with our new car and the time we spent at the dealership. It is a 2 hour round trip for us, but it was worth every minute. THANK YOU KELLY CADILLAC!!!

Mgrudz

Apr 7, 2013

Bought a GT 500 site unseen. Julie was more than accommodating. The car is a beautiful piece of Detroit muscle and was better than described. Doing a 38k transaction "blind" was made effortless and I would fully recommend this dealer in person or from 500+ miles away. Definitely trustworthy. 5 stars on this transaction.

Eladio007

Apr 5, 2013

I came across Kelly Cadillac while looking for a used Mercedes AMG E55 online. When I called the dealership to ask about the car I spoke with Julie Gardner she was very nice and helpful with answering all the questions I had about the car and financing ect. I was pleased with the price we agreed on and the car in person was, exactly the way Julie described it to me which I greatly appreciated. I drove from Sag Harbor NY to pick this car up and I have to say I would do it again because all of the employees my fiance and I met and dealt with were very nice, thorough and professional not your common car sales person with cheesy gimmicks and sales pitches. I would love to do business with Kelly Cadillac again in the future and I would gladly recommend my friends and family to do business with them also.

simmy62

Apr 1, 2013

I'd like to start off by saying that Kelly Cadillac has serviced my 1999 Eldorado since I owned it. Their service staff is very knowledgeable, thorough and detail oriented. I know when a service is performed it will be complete right to the last detail.As for the used cars at Kelly Cadillac, they are second to none. Any used car sitting on their lot is cosmetically beautiful and mechanically sound. This is my first car purchase at Kelly Cadillac however, my brother has bought several vehicles from them always with an excellent experience.I recently purchased a 1-owner, 2002 DeVille DHS with 55K original miles. The car is beautiful as is any car on their lot. During my test drive I noticed a small, intermitten hesitation in the engine. Upon returning to the dealership I expressed my concern regarding it.They invested their time and any necessary parts to resolve the issue in a timely manner. The issue was a bad coil on the #4 cylinder so they replaced the coil pack. While reprogramming the engine they also had issues with the computer which controls the engine, they replaced that as well.The car now runs and drives beautifully. My girlfriend was with me during the entire experience and she too was quite impressed with everyone at the dealership. She will be in the market for another vehicle later this year and Kelly Cadillac is where she intends to purchase it.Hats off to Kelly Cadillac and everyone there, from sales to parts and service, I always have a pleasant experience no matter who I deal with.Kelly Cadillac is a well run dealership, keep up the excellent work.My personal thanks to everyone involved with making my car buying experience a true pleasure..

b55s

Mar 19, 2013

the whole staff there at kelly cadillac were very nice and helpful in all areas of my questions, I really felt like I was there before with allens greeting,and howards info about car I was looking for,and also working with glen on the best way to get in my car that day, will be looking forward to doing business with your staff in future, and also let friends know about the great service and selections of vehicles your company has to offer. please open a kelly dealer near scranton,or wilkes-barre

stellsand

Mar 19, 2013

I recently bought a SRX from Howard Solodky at Kelly Cadillac and found his professionalism, friendliness, knowledge of the car to be outstanding. The complete staff as well as the owner, Geoff, were very respectful , helpful and added a personal touch that was appreciated. The service department rates as one of the best that I have encountered. I would definitely recommend Kelly Cadillac of Lancaster.

Dawnfish

Mar 13, 2013

We found that everybody at the dealership treated us very well and made all transactions smooth and explained details and procedures very clearly and without confusion to our understanding.

gygardner2476

Mar 11, 2013

Everyone was so helpfull and Michelle explained everything and had us all set to take off when we picked up the car. We Love our new Cadillac SRX!

AprilHomerski

Mar 7, 2013

What a fantastic experience! Doug was super friendly and helpful and no pressure from the beginning. I wasn't intended on buying anything when I stopped in the dealership to drop my girlfriend's car off for service. But after the test drive and seeing the quality of the used vehicle, I was very interested. The financing process was easy and Sarah worked great magic to make my payments and rate comfortable and where I needed it to be. Doug came in on his day off to work through the final details with me and was so knowledgeable and the car and took the time (after hours) to show me how to use all the bells and whistles of this fantastic vehicle. The quality, time and money that this dealership invests in its product and its staff was evident in my whole transaction. I will highly recommend this dealership to all my friends and family.

ann keim

Mar 5, 2013

My husband and I took several months to decide what brand of new car to buy and where to buy it. I/We made 3 visits to Kelly, always meeting with Doug Givler, who could not have been more helpful. He answered all our questions, even my husband's technical ones. The day I picked up my new car, Doug spent nearly 2 hours showing me all the whistles and bells and how to operate them. He had obtained my auto insurance card and made sure all the paperwork was complete. All in all, it was a very positive experience. Ann Keim

rbobby111

Mar 4, 2013

After looking over the inventory I found a Saab 97-x. The expierence of buying from Kelly Cadillac was pain free but more importantly the professionalism and family atmosphere was the true high light. I would definitly refer friends to Kelly Cadillac for future car purchases.

Aruhl

Feb 27, 2013

"We actually didn't even know Kelly Cadillac existed. Went to Lancaster to look at an SRX at another dealership. Happened to run into Kelly Cadillac and they just happened to have the vehicle we were looking for!! Was so glad to have found them. We got the better deal with Kelly Cadillac then the other dealership we were going to. Our salesman was great and so were all the other people working at Kelly. A very kind and helpful group of people. Really made us feel at home. Extremely happy with our SRX. Thank you !!"

Unioneer

Feb 23, 2013

The experience has been excellent with Kelly Cadillac. I reaaly like the free Concierge service of picking up the vehicle for service and providing a loaner car.

Hogbones

Feb 21, 2013

I have just purchased a Cadillac ATS and I love it. I was shopping around and test drove many other luxury cars even attended the Harrisburg cars show. Was not completely satisfied. Stopped by Kelly Cadillac and test drove ATS on the lot and I was sold after they may me feel completely at home. It's the first car I have purchased myself. I enjoy driving it. That I did not want to just let it sit. Thanks Marc Gagliardi (Kelly sales person)for helping me get my dream car at Kelly Cadillac. LOVING IT!!

chic

Feb 21, 2013

1. How did we do?5 (1 to 5) - 100% 2. How likely are you to refer a friend?10 (0 to 10) - 100% 3. Tell us your story:Since either 1987 or 1988 I have bought all my Cadillac's and one Saab. Additionaly, I have always had my cars serviced at Kelly's - all Cadillacs and my one Saab.Over the years the service people have been wonderful The sales people I worked with were great, they were knowledgeable, explained in detail. They never pushed into any particular car or model.My sales man Howard Solodky made sure we met other workers in the dealership. The workers at every level starting the owners were very friendly and easy to converse. They have been well trainened.

zzray

Feb 20, 2013

Howard, Glen and The Team at Kelly are A plus.Second trip in six mmonths and came home with a great car each time.Friendly, easy going, and thoughtful.Traveled a little, but worth it each time.Give them a try.

Randy Lehr

Feb 4, 2013

I WAS SURFING THE WEB LOOKING FOR CADILLAC CTS CARS. I FOUND TWO THAT CAUGHT MY EYE AT KELLEY'S. SO I EMAILED AND MR. KELLEY RETURNED MY EMAIL IN A MATTER OF MINUTES.(BY THE WAY IT WAS SUPER BOWL SUNDAY). SO I FOLLOWED UP MONDAY MORNING,AND I TOLD HIM WHAT I WAS INTERESTED IN AND I WENT IN AT LUNCH.HE PAIRED ME UP WITH HOWARD. AND THE REST IS HISTORY. I TEST DROVE THE TWO I LOOKING AT AND CHOSE THE RED ONE. FINANCING WENT SMOOTH AND I WAS VERY HAPPY WITH MY EXPERIENCE.

tfazz

Jan 24, 2013

I can not say enough good things about our experience at Kelly Cadillac. My wife and I purchased an XTS yesterday through Howard Solodky. He had been quite helpful in our communications via Email prior to stopping in for a visit. He made us a great offer on the new car and a fair offer on the trade in. He was professional, knowledgable, and caring. He took the time to answer all our questions and give us a thorough run through of all the features on the new car. Even though our transaction lasted into the evening hours, he stayed to make sure we were well equipped for the drive home. He did this despite the fact that he had an early flight to catch the next morning. More than that, the folks at Kelly make you feel special. We also enjoyed our time with Sarah, the business manager, She was also very well informed and was a pleasure to work with. Despite all the paperwork we had a good time together.We also were blown away by the fact that having purchased the simonizing package and because of the late hour and not having time enough for the service department to do it then; that they would drive out to pick up the new car, give us a loaner, and return our when finished. Their concierge service is amazing. Thank you Kelly Cadillac for our experience.

patricia carey

Jan 19, 2013

I had purchased 3 cars from Kelly Cadillac and I totalled my car in an accident. I wanted to replace my CTS with a used car so I would not have a payment. I was blessed that Kelly Cadillac had a 1 owner car that fit my budget. They treated me the same way I was treated when I had purchased 3 new cars from Kelly. That spoke volumes to me that I was a valuable client of the dealership. Thank you. Patricia

jenspaz

Jan 18, 2013

It could not have been a better experience. It was hassle free. Everyone we met and worked with was professional and friendly. I would recommend anyone looking for a car to go to Kelly!

teacherspets

Jan 12, 2013

Our buying of our very first "new" car was an enjoyable experience. Our salesperson, Howard Solodky, was extremely knowledgeable in answering all of our questions and concerns. His information on the features of the car was done in a thorough manner. We were quite pleased with the deal!!! ANN & JAy KOPP

Richard B. MacDonald

Jan 10, 2013

I was at the dealership for a repair on an 07 STS. While waiting, Michelle Russell worked up numbers on a new ATS that was exactly where I wanted to be so I left the old car there and took the new one home. The dealership is clean and beautiful. Michelle gave me her complete attention. She brought me a car from Maryland which we both thought I'd like. It was a luxury model. They let me reject it in favor of a performance model that Geof Kelly found in Michigan and had shipped here. Sarah Denton made financing it completely easy. They were all so friendly and helpful and made the whole experience totally all good. They all worked hard to see that I was in the car I wanted to be in. Props to them all for making sure I was a happy man. Geof and Michelle gave me their complete attention as if I was their favorite customer. I loved the sales, people, and the car I'm driving. I know from experience that I'll get great service from Mike in service. They always get me right in, do the job right, wash my car and give me a car to drive while they service my car. Now it will just be scheduled maintenance and I look forward to knowing the dealership is so friendly to me and competent in servicing my cars. I couldn't be happier. I'm proud to be associated with Kelly Cadillac and can tell you they made this whole process easy and effective and achieved what I thought wasn't going to happen. I recommend this dealership for anyone seeking a new or used car. I can't imagine a better experience at another dealership. I've owned a lot of cars in my life but this car is the best yet and getting it couldn't have been easier or more pleasant. Thank you, Geof Kelly, Michelle Russell and Sarah Denton. You rule.

ScottFrager

Jan 6, 2013

I just got home from picking up my new 2012 SRX and I could not be more satisfied. I drove from my home in the Washington metropolitan area 2 hours to Kelly Cadillac in Lancaster, Pennsylvania to buy my SUV. I ended up at Kelly Cadillac because of the great experience I had dealing with Marc Gagliardi after being dissatisfied with each of the Cadillac salespersons and dealerships I contacted who were close to home. To me, the purchase of a car is significant transaction. A purchase of this magnitude warranted me doing my homework to be able to make informed choices and decisions. If a dealership cannot or will not help me during the selling process, why would I have any interest or confidence in their products or services after a sale? Marc returned most all of my emails and calls within the hour and without fail every inquiry was returned within 24 hrs. I felt Marc represented my interests to his dealership to help me get the best possible value on my SRX and trade. With Marcs help, I was able to do all of my due diligence before I ever made the trip to Kelly Cadillac. When I finally made the trip to Kelly Cadillac I only needed to complete the paperwork consummating the transaction and to pay for and pickup our new SRX. Overall, my experience with Kelly Cadillac was outstanding. If my Cadillac product and Kelly Cadillacs after the sale dealership performance is as good as my experience during the selection and buying process, I will be extraordinarily pleased.In the past I have met and tried to work with salespersons who unintentionally contribute to the poor image many car dealerships and salespersons often have. Kelly Cadillac was very different. What a pleasure it was to deal with their experts who know their business and their products and who seem to be highly motivated to deliver to their customers a professional buying experience and effective service during the selection and purchasing process.

amypawlowski

Jan 4, 2013

Best car buying expierence ever! Customer service was awesome. Howard and Glenn stayed late to complete the deal. Howard took the time to explain all of the numerous options in the vechile & show us around the dealership. He was friendly and warm. Very compassionate about his job. He was able to answer any questions without having to look through a book or ask someone elese. Glen handled all of the paperwork. He had everything together and organized. He explained all of the paperwork. Thank You Howard and Glen for going above and beyond, helping to make whole purchase great. Michael & Amy Pawlowski

latetrap

Dec 25, 2012

I was very impressed with the Kelly dealership. They treated me like a Queen. When we arrived to get the car everything was good to go, even the insurance was changed , and it was a Saturday. Looking forward to working with this dealership over the next 4 years with the concierge service for our new Cadillac.

Lodgeman43

Dec 20, 2012

Jolyn Graham was very professional and tried to make us feel at home. He didn't take any short cuts in showing me what all the controls were and how to set things. He was more than happy to get different vehicles for us to test drive so we bought what we wanted. We also felt Geoff Kelly gave us a fair trade in price for our old car. Glenn took care of all the paper work and explained each document as we signed them. The dealership is absolutely first class.

Doak

Dec 18, 2012

Provided a very competitive price and made the purchasing process very easy. Did what they said they were going to do and did it in a timely manner. Excellent service. Still interested in your satisfaction after you take delivery. First class in every way.

khursh68

Dec 11, 2012

I can't express in words (but I'll try), what a great experience I had working with Marc Gagliardi. Marc was always quick to address any concern or question I had...he even answered emails after hours and on Sunday! WOW! Marc you are a rock star and I LOVE MY CAR!

chrisfox75

Nov 28, 2012

Buying a car from Kelly Cadillac was a great experience. I was recommended this dealership by a friend and she recommended that i speak with Michelle Russell. The minute i walked into the dealership i was welcomed and not pressured. Everyone there is very friendly and knowledgeable about their product, if they don't have an answer for you they will go out of their way to get someone who can give you what your looking for. The first time i stopped in i was greeted by Michelle, very professional and nice to talk to, very down to earth. While i was waiting for Michelle to pull the vehicle around we were interested in, Geoff Kelly walked out and introduced himself and i had a very nice talk with him, he was very responsive and nice. I have been to other dealerships before and you never get to meet the owner, to me this is important, Geoff did not know me but we talked for a few minutes as if we known each other for 30 years.I am sure i was at times a little difficult to deal with, but when i buy a vehicle, i try and get the best bang for my buck and work out the best deal that i can, Geoff worked with me for a few days and did not get frustrated once, i am sure i was, at times pushy with the bottom dollar and he treated me with respect and dignity, as i did the same for him, this is business, its not personal, he kept it all business and after we came to an agreement we were both happy with my wife and i were driving home in our new Cadillac CTS-V. We couldn't have picked a better vehicle or a better place to buy it at. Michelle treated us very well, she did not pressure us to buy the vehicle, she left us alone to decide on our own, she was very open and honest about the whole deal and i felt like i paid the best possible price i could, every time i see her she asks how the car is doing and if we enjoy it, we could not be happier, my wife drives it daily and is very please with the comfort and power it has.We also got to meet Geoff's wife, Kelley Kelly, she has driven the vehicle we purchased before and was able to tell us what her thoughts were on the car, very helpful in the buying process, she invited our family to the dealership for an event they were holding over the weekend and got to meet my wife for the first time, Kelley was very helpful in this process and made sure we were being treated right and getting everything we needed.My first experience with service was bringing my vehicle in the day after we bought it to have wheel locks installed that i purchased from them. I met with Graham and he was extremely helpful. Treated my very well, offered my wife, my son and i refreshments as we waited for them to complete the work, and this was done without an appointment!!!! I had to bring the vehicle back for some warranty work and they were supposed to have a loaner vehicle ready for my family when we got there, unfortunately the vehicles the night before were not returned and Graham made it a point for him to find me something to drive, the best part of this experience is they were going to have to call an outside company for a loaner car and being as i have a disability and they didn't want me to wait too long, the owner, yes i said that right, Geoff Kelly, gave me his personal company vehicle to drive so i didn't have to sit and wait for them to work on my car and wait for the outside car rental company to arrive. I have never been treated so well at a car dealership as i have at this one and i personally would like to say from our family, a big Thank You to the whole team and staff at Kelly Cadillac for the great experience we have had buying and vehicle, and getting it serviced. This company understands customer service and goes out of their way to ensure you are pleased, and if there is a slight problem, which i have not had one, i would be completely assured they will handle it in the fastest possible manner.I can say with full confidence i will be buying my vehicles from this dealership in the future, i have always loved my GM vehicles and the 5 star Cadillac service i get has made me a permanent customer of Kelly and the Cadillac family.Every time i go to the dealership for something, service or parts, i make it a point to say hi to everyone that helped my wife and I purchase our vehicle, they still treat my wife and I like gold and go out of their way to help.Thank you for everything, Geoff, Michelle Russell, Glenn, Graham and everyone else.The Fox FamilyChris, Michelle and Zachary

Retired Civil Service worker

Nov 24, 2012

My wife and I recently purchased a 2012 SRX. Our saleman, Doug Givler was excellent. He worked hard to close the deal and my wife and I were very pleased with whole buying process.

Car Buyer

Nov 16, 2012

Marc was extremely helpful with my used car purchase. He responded immediately to all my questions (even on the weekend and his days off). Marc explained in great detail all the features of my car (even though it was not a Cadillac). The heated seats their mechanics installed work great. Sarah made the purchase process seamless. She was very efficient...had all the paperwork ready to be signed. Overall, I would highly recommend this dealership because everyone that I dealt with was very friendly and professional. They made me feel like they really appreciated my business.

pkaylor

Nov 16, 2012

Marc was extremely helpful with my used car purchase. He responded immediately to all my questions (even on the weekend and his days off). Marc explained in great detail all the features of my car (even though it was not a Cadillac).The heated seats their mechanics installed work great.Sarah made the purchase process seamless. She was very efficient...had all the paperwork ready to be signed.Overall, I would highly recommend this dealership because everyone that I dealt with was very friendly and professional. They made me feel like they really appreciated my business.

Bud Redding

Nov 6, 2012

What a great experience dealing with Kelly Cadillac and Marc Gagliardi.This is our second Cadillac CTS, first was a 2008 and now a 2013 both sold to us by Marc.What brought me back to Kelly is very easy to say 1,Marc Gagiardi the most professional and down to earth sales person,2,Excellent service department and 3 the Cadillac CTS best car on the road.I highly recommend Kelly Cadillac and Marc GagliardiTruly a pleasurable experience.

melesher

Oct 24, 2012

Having made the decision to purchase a CTS Coupe, I located a car that matched my search at Kelly Cadillac. The initial contact with Howard Solodoky was very informative and pleasant. The no pressure experience continued throughout the test drive and follow up period. Glenn Davis offered a professional approach to the financial aspect of the deal and was very accommodating. No doubt, I will be a repeat customer of Kelly Cadillac.

alicelynne

Oct 21, 2012

Kelly Cadillac Saab is a great dealership. I bought my car there and continue to take it back for service. They are honest, trustworthy, and professional. The service results are the best. And, all work is completed in a very timely manner.

wckinfo

Oct 20, 2012

friendly, informative personnel who give you straight answers. No pressure. Introductions to the people you'll be dealing with if you purchase. Tour of the facilities. Low key, on target. Positive impression

Bill Shawcross

Oct 19, 2012

Kelly Cadillac has been my Cadillac service dealer for the past seven years since moving to Lancaster, PA. I recently purchased/leased a 2013 XTS which will be my 12th Cadillac over the past 27 years. Kelly Cadillac was the selling dealer and I know of no better experience. All persons listed above were most courteous and professional from new car order to delivery. I cannot recommend them too highly

yelnats104

Oct 17, 2012

the show room was awesome,everyone was very friendy . i was greeted as soon as i walked in ther door.i was shown where i could have coffe and introduced to the entire team

muserr

Oct 15, 2012

Howard was very professional, knowledgeable and much more. He took his time and made sure i understood everything there was to know. He showed me all the workings of my new car, while also suggesting to me what packages i should put on my car. i will send everyone i know looking for a Caddy to Kelly Cadillac as my whole experience with them was over the top. from Howard to the finance guy to Mr. Kelly himself. They made it a very personal process, as if they've known me all my life. Kelly Cadillac is the best place to buy a car . they make you feel like you are part of the Kelly family.

lem figueroa

Oct 6, 2012

Great expirience. Howard was great . I visited the bmw and mercedes car dealers the same day and i was very upset that no sales person came to help me. But as soon i got to kelly cadillac Howard was there to help me and my wife. I got a car that same day, Howard took the time to answer all my questions. I really recomend this dealer the service is great. Im a customer for life

mariacdb

Oct 3, 2012

I was looking for a very specific car, color, year, and options and was not going to settle for anything else. I appreciate that Howard kept my information on file and only contacted me when something that fit my criteria came in. Even though it took over a year I feel confident that I purchased just the "right" car. In the past other salesmen I worked with tried to show me cars that were of no interest to me in an attempt to make a sale. I found this bothersome and a waste of my time. I'm glad Howard really listened to me and respected my wishes.

ttoomeypsu

Oct 2, 2012

I gave Kelly Cadillac this rating because everybody really worked hard at getting me the best price for the car that i sought out for. Everybody was really friendly and the service was great. They just got a life time customer.

bybgardner

Sep 28, 2012

Kelly Cadillac provides excellent customer service and we love the concierge service.They go out of their way to be sure you are completely satisfied.Definitely will do business with again in the future. No one does customer service like Kelly Cadillac

dennyd

Sep 27, 2012

From the moment my wife and I arrived everyone we talked to from the owner to his wife to the sales person to the manager were better than I expected even though they came highly recommended. By better I mean knowledgable, friendly, sincere and easy to talk to. We could tell that they are genuine and not just putting on a show. I will go back there again for my next car.

Madcoderjj

Sep 25, 2012

I was most impressed by the fact that although this was the first car I purchased from Kelly Cadillac, Everyone that I encountered made me feel like I had purchased numerous vehicles from them. Therefore I felt like they wanted to make sure that I would become a repeat customer.

r88vette

Sep 25, 2012

We were very impressed with Marc Gagliardi. He listened to our inquries about the new ATS. Even thought they didn't have one at the dealership, he called when it came in for us to test drive. Bear in mind there are two Cadillac dealerships closer to our home, but a friend recommended Kelly. Now I see why. We went for the test drive and we very impressed with Marc's knowledge and no pressure sales. How refreshing!We looked at a different model and it was love at first site. We could agree on numbers and took delivery. Anyone that knows me, would say I am a very hard sale, but we loved the way Kelly handles their customers.

dwilliams803

Sep 24, 2012

I was very impressed with Juile she is/was very knowledgeable,very curtious,very helpfully.I am tuly gratfuly that she was my sales person and I would recommend her to anyone thats interested in buying a new car I hope I get a chance to have her work for me and she does that with extreme confindance i am very happy with my new car and i owe it all to Juile and Glenn Davis and I appreciate what they did and I really want too thank them; DAVID WILLIAMS

thedoc969

Sep 20, 2012

Read the excellent reviews about this dealer and decided to give them a visit. The owner Mr. Kelly spent a significant amount of time engaging me in conversation about a variety of subjects which helped pass the time as I waited for our business to conclude. Michelle was friendly and not pushy at all. I was given all the time I needed to make a well thought out decision without feeling rushed at all. After dealing with several other dealerships where I felt like a quota I was very pleased with my experience and even more pleased with my vehicle purchase.

debbie.hoachlander

Sep 17, 2012

We were VERY impressed with the customer service provided by everyone at Kelly Cadillac. The sales staff is not pushy, everyone is very attentive. We were greeted by the owner on each visit and felt as though our business was important to him. We initially went with the intention of buying one new vehicle and ended up bringing home two! We very much look forward to a long and beneficial relationship with Kelly Cadillac.

rodney.smoker

Sep 17, 2012

Kelly Cadillac is the best automotive dealership in our area. We buy our cars there and from sales to service we are totally satisfied. The whole Kelly Cadillac team treats you like you are a long time friend. Michelle Russell does a fantastic job and she serves two generations of our family with quality service from beginning to end. I would highly recommend these fine folks to anyone that is looking for a luxury car or truck. I also appreciate the mechanical service team as well. When you call to schedule service for your car, they listen and ask questions to ensure that everything is taken care of in the process. It's always a great experience to see your car sparkling clean after the service has been performed. You can not go wrong with any transaction at Kelly Cadillac. They truly are central PA's automotive sales and service leader.

Shirley Flickinger

Sep 7, 2012

Our time with Marc and Kelly has been wonderful and I can not say enough how much we enjoyed their friendliness and professionalism. I walked in a week later and they remembered me, which made me feel like one of the family.

Phil Garber

Sep 4, 2012

Great experience! I would reccomend!Julie was great to work with. She stayed late three times to get the job done. She is very detailed with her follow-up and numbers.

dlsgrig

Aug 28, 2012

My husband and I just purchased a vehicle from Kelly Cadillac and I will say this was by far THE BEST car buying experience I have ever had. They were all very friendly, patient, knowledgeable and thorough. To say the staff at Kelly will go above and beyond to help you achieve your maximum satisfaction is an understatement. I would HIGHLY recommend visiting Kelly Cadillac for your next new or used car purchase. Their inventory is just as their staff...FIRST CLASS!!! We already have our next car picked out!!!!!!!!!! Thanks, Michelle, Allen and Geoff you are THE BEST.Loyal Kelly Customers,Bob and Denise Sgrignoli

C-Ann

Aug 26, 2012

Our experience with Kelly Cadillac was fantastic. I do not like the high pressure associate with car salesmen. Howard was great, no pressure and easy to work with. The owner was friendly and greeted us each time we entered. We took our time deciding and each return visit they were friendly and helpful.

haroldshettles

Aug 23, 2012

Kelly SAAB, expecially Julia Gardner, is a very honest, polite and knowledgeble dealership. Pricing was excellent with the transaction being very straight forward. The car servicing for delivery was complete with the service personel taking the time to answer one's questions. This should be on the top of one's list of dealerships to purchace a car.

Phoenixgrs

Aug 23, 2012

I am a first time car buyer. I felt I was treated with respect and the employees where very freandly. I felt I was treated fairly and would recommend the shop.

paul.introcaso.7

Aug 14, 2012

A+++ I SEARCHED FOR AND VISITED MANY DEALERS , ALL WERE GOOD AND VERY HELPFULL . MY SEARCH STOPPED WHEN I CONTACTED KELLY CATILLAC SAAB OF LANCASTER PA.. FROM THE BEGINNING THE SALES TEAM ANSWERED ALL MY CONERNS AND ISSUES. THEY WERE MORE THAN FARE ON MY TRADE INS. AND THEIR STAFF ARE OF THE HIGHEST CALIBER, OFFERING ME THE TIME AND SPACE TO FULLY UNDERSTAND MY NEEDS AND CONCERNS WITHOUT HOVERING OVER ME AS I FOUND AT SOME DEALERS. A NO PRESURE BUYING EXPERIENCE IS RARE WHEN BUYING AN AUTO. AND I'VE PURCHASED A FEW. I DON'T KNOW QUITE HOW TO END THIS BECAUSE I'M COMPLETELY SATISFIED WITH KELLY CATILLAC. I GUESS I COULD END IT THIS WAY... I DROVE OVER 80 MILES TO BUY THIS CAR FROM KELLY CATILLAC AS AN ADDED NOTE WHEN I MENTIONED I WAS A VETERAN THEY WENT THE EXTRA MILE , YOU WILL FEEL COMFORTABLE PURCHASING FROM THIS DEALERSHIP. THANKS AGAIN .... SINCERELY N.Paul Introcaso

tigger924

Aug 13, 2012

This is by far the best experience we have ever had when purchasing or leasing a new car! Marc met us at the door when we arrived, introduced us to Mr. Kelly and the rest of the team that was in the showroom (which by the way is immaculate), everyone greeted us with a genuine smile. The car I wanted had to be trucked in so when we returned the next week we had that same friendly greeting and Marc went over everything with us in detail. Mr. Kelly stopped by to say Hello also. Sarah went through all of the paperwork in detail and very quickly. Then it was time to go say Hello to my beautiful new Crystal Red Cadillac Coupe, where Marc again explained all of the features in detail and answered any questions I had. Superb job!!Just to show how amazing this dealership is my husband decided to have them detail his Chevy Silverado and I wanted to have the simonizing done on my Cadillac. Not only did the dealership pick up my car for the service they also picked up my husband's truck for the detailing and returned them both to us. This is truly above and beyond anything we have ever experienced before!Being a Cadillac owner since 2008 I don't ever see myself driving anything other than a Cadillac or dealing with anyone other than Kelly Cadillac in the future.Thanks to Kelly Cadillac & Marc Gagliardi!!

mrmrsfedor

Aug 8, 2012

When we walked into Kelly Cadillac and Saab we were greeted with many smiling faces. All staff were very informative and willing to help, yet not once did we feel pressured. Everyone was patient and understanding.

Ron & Sandy H

Jul 28, 2012

Buying a car from Kelly Cadillac was a positive experience and we would recommend this dealership. When we arrived at the dealership we were greeted by Michelle Russell who was professional, friendly and knowledgeable. We did not feel the sales pressure that you experience at other dealerships. Michelle answered all the questions we had about the 2012 Cadillac SRX and made us feel at home. When we went inside the showroom, we were met by the owner, Goeff Kelly. We found him to be a very hands-on owner and genuinely interested in customer satisfaction as was Michelle.Although the vehicle we were interested in was sold, Goeff Kelly and the Kelly Cadillac team located the car at another dealership and the sale was made. We drove home in our new 2012 SRX the following week. Since the purchase, we have been contacted by Michelle to make sure we were satisfied and check if we had any questions or concerns.Everyone at team Kelly Cadillac made this purchase most enjoyable.

Harold Nightingale, Jr.

Jul 18, 2012

First purchase from Marc and Kelly. Marc was detailed in his proposal for the purchase of the CTS; and helpfl in explaining the details of the car to my wife. Upon delivery he gave an excellent presentation of the car's operation and offered a continuing education oppurtunity to my wife as needed. Hope to deal with him again.Follow up by Kelly Kelly made my wife very happy.

Glightman

Jul 14, 2012

I have purchased 6 Cadillacs from Kelly, both new and used.I can honestly say that I have received the best deals and the best service imaginable.Cadillac makes great cars, but it's the people at Kelly that keep me coming back.

Dave Eckley

Jul 13, 2012

Outstanding customer service. Marc stayed in touch with me continuously on what was available. We worked out a deal that was very fair I thought for both sides. When we arrived at the dealership we were greeted by the owner Geoff Kelly, who went out of his way to say hello and made us feel the pride of ownership of a new Cadillac. When it was time to complete the paperwork Michelle had everything organized and waiting for us. I would recommend this salesman and dealership to anyone searching for a Cadillac. We have recieved several calls after taking ownership to inquire if we had any questions on operating any of the accessories, or if there was anything else they could do for us. The service maintenance plan is incredible as well. This was an enjoyable experience. I have worked in the customer service industry for nearly 40 years so I know what good service looks like and this experience exceeded expectations.

Pam Bowman

Jul 10, 2012

Buying my car was a wonderful experience! Everyone was so friendly, took their time, and answered all our questions. My husband and I are very pleased with the overall experience at Kelly!

vinny75

Jul 7, 2012

i was treated with the upmost respect from the moment i met howard solodky.he really took the time to explain everything.from the car to filling out the paperwork.the owner geoff kelly introduced himself . we offered anythi ng we wanted to drink. i can not stress enough the level of friendlyness that was shown to me while i was at kelly cadillac.this is the 2nd car i bought there n was treated very very well both times.. very friendly n very professional. i will recommend kelly cadillac to any friends or family lookin into a new or used car.

joywarner

Jul 5, 2012

I can't say enough good things about my experience with Kelly Cadillac and especially my sales person, Julie Gardner. I purchased a 2008 Jeep Wrangler. I live 3 hours from there, and found the vehicle online. I called, and she was able to work out all the details over the phone, so when I came in to purchase it was simple and quick. She was thorough and knowledgable about the specifics of the vehicle. After I got home, I realized there was an issue with the soft top that came with the vehicle, which made it unusable. Julie quickly resolved the issue to my satisfaction by ordering me a new top from a local dealer and shipping it directly to me. She was quick to respond to all emails and phone calls. I would definately recommend this dealership to anyone. They are not only there for you during the purchase of your vehicle, but also after should a problem arise. I couldn't be happier.

mjmerva

Jun 30, 2012

My wife and I purchased a 2008 Cadillac SRX from another local dealership a little over a year ago and were not happy with our purchase. The service we received from that other local dealer was average. We decided to stop by Kelly Cadillac-Saab to take a look at their inventory of new SRX's. Marc was very welcoming and pleasant from the first meeting in the lot. Marc had a no pressure sales approach that is extermely rare with car buying, and that is what made Marc by far the best salesperson that I have ever conducted business with!My wife drove a really ahrd bargain, and initially we were pretty far apart on the monthly payment and out-of-pocket expenses that were offered even though the dealership offered us more than our payoff on our 2008 Cadillac. At most dealerships,they low-ball you on the trade and typically that would be the end of the conversation - take the offer or leave it, but not with Kelly Cadillac Saab. Marc spoke with Geoff who is the owner of the dealership, and he said, let's make this customer a Kelly for Life Customer. We were able to keep the monthly payment where we wanted it to be and minimize our out-of-pocket expenses without increasing the price of the vehicle to give us more on the trade(a game that most dealerships play that I despise). Kelly simply offered us more real equity from the vehicle. What a pleasant surprise that was. I had a busy schedule on the day of purchase and an impromptu conference call that I had to take. Marc and team patiently waited for over 30 minutes while I took my conference call. Goeff Kelly, the owner of Kelly Cadillac-Saab, was at the dealership that morning to meet me and congratulate me on my new purchase. Geoff and the entire staff were very excited for us. Marc carefully explained all of the features of our new vehicle in detail and asked if I had any questions. As we signed the paperwork, Glenn carefully explained all of the details of our new lease and offered us expert advice pertaining to all of the different protection options available. The level of service, hospitality, and courtesy at Kelly Cadillac far exceed any other we've ever engaged in (My wife and I have purchased more than 20 cars in 8 years). We were treated like royalty. We are truly excited and looking forward to being Kelly Cadillac customers for life! At Last, a car dealership that we can trust and cares more about service than just making a sale. It goes without saying that we highly recommend Kelly Cadillac to anyone looking for a new vehicle!

jjllhh

Jun 29, 2012

Also like the friendy & helpful office staff; I like the ownership and its professional approach to their business. One does experience the enjoyable environment of a first class dealership.

dodheimsgard

Jun 20, 2012

Marc was very pleasant on the phone, which began the sales process. I came in and the vehicle was even better than described. Marc was very interested in putting me into a car that directly reflected my inner (and outer) beauty. the 2008 Black Escalade was Perfect. Marc also got me top dollar for my trade. Amazing experience. I had not considered an American car in 15 years. Marc is the epitome of friendly classy service.

Dol

Jun 13, 2012

Working with Kelly Cad was a pleasure. Michelle was very helpful, friendly and professional Glenn was also a pleasure to deal with- We had a few things in common and he was very easy to talk to and easy to work with. Also very professional. Thanks to the whole team at Kelly Cad.D Bryan

heavyb50

Jun 5, 2012

By far the quickest I have purchased a vehicle!!! The amount of time in the show room with the sales associate was less than a half hour. There was no sitting and waiting like at other deaerships. Picked up the vehicle two days later and was there maybe forty minutes. I appreciate they didnt waste my time. Very impressed with this dealership.

stippett

Jun 1, 2012

I owned a 2011 Cadillac CTS and went in for my free oil change and tire rotation. While there, I saw an SRX. I'd never been interested in SUVs before, but asked Graham what it was. I went into the showroom and looked at one. It was only 7:30 a.m., so there were no salesmen around, although the owner, Geoff, was there. He gave me a brochure on the SRX and told me he's send a salesperson to see me when one arrived. To shorten the story, I walked out with a 2012 SRX. Julie, my sales rep, was very knowledgeable and helpful. She followed up with everything she promised to do. Geoff is a "hands-on" owner and makes a customer feel like an old friend. Everyone in the service department is knowledgeable, professional, and friendly. Glenn makes dealing with all the paperwork very easy. This is the third Cadillac I've purchased from Kelly. Each time, the negotiations and final price were reasonable. Customer service is outstanding. They do everything possible to make a customer feel valued. Julie told me Geoff wants his customers to buy all their cars from him. What car dealership owner doesn't? The difference is that Geoff and his staff at Kelly actually do everything they can to earn your trust and make you want to go back. In case you can't tell already, I give them my highest recommendation.

GSfeir

May 31, 2012

This dealership is extrememly professional. No high pressure selling and very willing to accomodate their customers. Working with Julie and Glenn was a great experience.

gfidas

May 30, 2012

I've purchased several new cars and 3 from out of state and online. This was the easiest and best sales experience yet. My Saab 9-3 had been on the lot for some time and developed a blemish on the roof. The roof was painted for me before shipping, rather than waiting for me to spot the problem. Amazing!Having purchased the car unseen over the web, I did not get a chance to drive it. I noticed on highway speeds that the tires needed to be re-balanced. Kelly Saab reimbursed me for that right away. Communication and attention was outstanding. Howard always responded back right away. Highly recomended dealership. If they have what you are looking for, do not hesitate for a second to buy from this dealership. Very refreshing approach. Would gladly buy from again.

jahefti

May 30, 2012

This was a new car purchase made after an internet search for a Saab 9-4X led me to Kelly Cadillac Saab.I made contact with Marc Gagliardi initially over the phone.Marc was very professional and responsive to all my requests.As this was an out of state purchase, there were a lot of emails and FEDEX'ing back and forth. Marc kept in touch with me almost on a daily basis until the vehicle was delivered. Marc also served as a point of contact with my lender which proved to be very helpful as I knew little about our local laws and taxes.One of the extra things Marc was able to provide was a Vehicle Service Contract (en lieu of a car Warranty). This extra step gave me the confidence needed to secure a loan and finalize the purchase.Marc was also very helpful in facilitating the purchase and installation of optional equipment I requested for the car. These included a towing hitch and roof-rack rails. He also located and secured a reliable shipping agent. Payment was made easy via Credit Card.There were a few out of state specific items that needed to be re-addressed (which delayed the delivery) but these were resolved quickly and amicably.All in all this was a very positive experience. The car arrived in the time that was promised and it exceeded my expectations.Thank you Marc and Kelly Cadillac Saab

dlechner26

May 23, 2012

I gave Kelly Cadillac the high marks I gave them because I have just bought my third car from them in less than a year. In sales, no other dealership will beat the hard work put into making the deal work for "you" as the team of Marc Gagliardi and Mr. Geoff Kelly. In the service department, Kelly Cadillac employs the top combination of Graham Burry and Mr. Lynn Yoder.....These two men will always be the ones I take my cars to. At a lot of dealerships, the "freindliness" usually ends before the ink has dried on your sales contract....with Kelly, your friendship only grows stronger as the years go on. I thank Kelly Cadillac for all their help, professionalism and mostly, their frienship! thanks guys!

fred schnarrs sr

May 13, 2012

As soon as I walked in the door Howard made me feel like family no high pressure just very friendly and helpful. This is a very nice and professional group of people and look forward to dealing with them in the future!!!

SSG Tony

May 9, 2012

I requested a quote via the internet on 5/2/12. Marc Gagliardi responded to me very quickly. When I arrived at the dealership to see and test drive a 2012 Cadillac Coupe, Marc was very friendly,courteous and professional. He explained all the acessories in detail and did not put any pressure on me. He helped me select the perfect vehicle. The entire staff at Kelly Cadillac was friendly and hospitable. I had been shopping for a new Cadillac for about 3 weeks and I made my decision to buy from Kelly because of the courtesy of the staff,service after the sale that was explained to me thoroughly,price of the vehicle and appearance of the vehicle. I have the feeling that I am going to be a Cadillac owner for life. I am telling all my family members, co-workers and friends about my positive and pleasant experience with Kelly Cadillac. Marc, again I thank you for one of the most memorable and pleasant experiences ever.

jhill15

May 7, 2012

After searching for months for a used BMW 745 Li, I discovered the one that I purchased from your dealership on your website. As an out of town purchaser, I was very pleased with the service that I received over the phone. When I arrived at the dealership, the excellent customer service continued, as Howard had the vehicle parked right out front waiting for me. Inside, every staff member that I encountered made me feel welcomed, never pressured to buy. I was especially impressed with the fact that William took the time to thoroughly explain how to operate the different features of the vehicle before I drove off the lot. I've had my vehicle for a week now, and I'm completely satisfied with my purchase so far!

Thomas

May 5, 2012

I had a very pleasent experence with Marc Gagliardi. He contacted me, and worked with me while trying to negotiate a price on a used Cadillac. Everything Marc did was in a professional and timely mannor. I would recommend Marc to my friends.

Daddybear0207

May 1, 2012

The service was second to none. We were very well taken care of and the staff was very friendly and knowledgable. I am very pleased with the vehicle and I would recomend Kelly Cadillac to friends.

bes1957

May 1, 2012

I was looking for a nice comfortable car, my parents always drove cadillic or Lincons. I called Kelly cadillic on Slate Rd. Julie anwered my call and she asked me what she could do for me. And from that time on it was about me. She new more about the cadillic DST then i would of thought to ask. Julie was great the most prof,and concerning person I have meant in LONG TIME.i'AM A Diabetic and she was so concern about me not eating, she offered me her lunch. god bless her. Kelly Cadillic will always have are busniess. Julie thank- you

07escalade

Apr 29, 2012

We ended up buying a escalade from Jolyn after he work on getting us the best deal possible over a 3 week period... He was a lot of help and gave us the deal we wanted

don kent

Apr 8, 2012

HI: I was a internet customer who was the vehicel I had been looking for, color and equipment, for 4 weeks just listed on a Sat. night. I e-mailed to Howard my emediate interest and asked him to call me the earliest posabble. Howard called first thing Mon. morning and verified the color and equipment. With his assurance of the cars' condition I secured it and have hat a very comftorable purchase with the Kelly Dealership in every contact made by me or them via internet, phone and mail.This was my third internet car purchas and was to be my last due to unscrupolus sales persons by other agenceys but I found no such conduct with this agency at all.In short, A HAPPY CAMPER.Don Kent

zinlou

Apr 7, 2012

Salesperson was helpful in providing information about the pre-owned car of interest. Excellent benefits when you buy a car from this dealership. The staff is extremely friendly and I did not feel like I was being pressured to make a decision. Once I decided to buy, the sale moved along swiftly and I had the car the next day. I highly recommend this dealership for the knowledgeable staff, the friendliness of communication, and the many wonderful dealer benefits provided to customers after the purchase.

charliecostlow

Apr 1, 2012

I found a used vehicle online and went to the Kelly website. There were reps available immediately to instant message regarding the vehicle. I started a dialogue with Julie, she gave me her cell phone number to call anytime and she e-mailed me additional information on the vehicle. We made arrangements to see the vehicle ( I am 2 hours away). Julie test drove the vehicle herself to make sure it was fine, discovered an issue, and asked me to delay my visit until they could make sure the vehicle was OK. The next day the issue was resolved, we looked at the car and bought it. Everyone at the dealer was very friendly and helpful, especially Julie. She made us feel very comfortable and welcome. Glenn was very accommodating of my request to use my local credit union for financing and I was able to take the car home the same day. I would definitely recommend this dealer to my friends.

ourvenza2010

Mar 30, 2012

This was the quickest deal I have ever been involved with,almost to the point of being a liitle nervous but the trade allowance on our existing SAAB was fair and the price of the replacement car was fair as well. Financing was done to my liking and amazingly they sent us driving back to New York State with our new car the same day-quite unexpectedly. The staff was creative and proactive and friendly. The owner was available for quick decisions as well . Very positive. I recommend them highly.

sheba

Mar 29, 2012

I would give this dealership a 10 (EXCELLENT). Thank you for making this a pleasant buying experience. After searching the internet for a CTS Coupe your dealership had the vehicle we wanted to purchase. Howard the sales person was very friendly, accommodating and treated us with respect. We were able to test drive the vehicle (2011 2-door CTS Coupe) before buying. The vehicle is a beautiful, luxury smart car. Very smooth transaction with no stress. Would definitely buy from this dealership again and spread the word about the excellent overall experience. Dealt with Howard in sales, Allen for trade and Glenn in finance. Everyone very professional. To our surprise we also met the owner who introduced himself. No other dealership does that.

maddie0317

Mar 28, 2012

My overall experience with Kelly cadillac was fantastic from Jolyn Graham my sales consultant to the finance and post sales team. Jolyn is a very nice, professional, and easy going person to deal with and would highly reccomend him to anyone looking for a new or used vehicle. I also would like to compliment how well you are treated even after the purchase of your vehicle. I have received phone calls making sure I am happy and to see if I had any questions in addition to receiving thank you cards both from Jolyn and from the dealership itself. It is so refreshing to be treated with respect and will absolutely go back to kelly cadillac in the future and will happily refer friends, family and clients.

cwogunnr

Mar 25, 2012

Doug and his Sales manager was very professional,kind and courtesy. I highly recommend this sales staff to anyone who wants to be treated as if they are the number one customer on the lot. Thank you for the outstanding customer service!Ernest & Linda Evans

dsweit12

Mar 19, 2012

We are please to give a rating because of the courteous service received by our salesperson, Howard Solodky.In addition, we met Mr Kelly, who was very friendly and personable. In handling the financial process, we were engaged in paperwork with Sarah Denton and Glenn Davis. They were very helpful and hospitable. Buying a car at Kelly Cadillac was a pleasant experience. We felt confident that we made a great purchase there!Thanks for asking,David & Sylvia Weit

mgates68

Mar 17, 2012

Everyone at the dealership was very helpful and friendly. Julie took the time to explain everything to us in detail. She is a terrific salesperson, who knew the vehicle inside and out. She took us through every aspect of the SRX and it's many features. She made sure we understood all about it. She went above and beyond, even setting up our preferences and helping with the Onstar account. It doesn't get any better than that. Thanks Julie!! Glenn did a great job handling the paperwork, going over all the forms in detail and he made it quick and easy. We also met Allen, the sales manager who gave us a great deal on our trade; Geoff Kelley, the owner; and Lynn Yoder, the service manager. Everyone we met on the staff was very pleasant and courteous. We would highly recommend Kelly Cadillac to anyone. It's the BEST car buying experience we've ever had. We love our new SRX...

lexish2

Mar 10, 2012

Pleasant people, nice dealership, satisfied with my vehicle. Was not sure what to expect walking in, and I am very happy I did! Although, a short warranty would have been nice.

nbeyers

Mar 9, 2012

Julie was one of the best car sales associates we have met in the several years. She knows her product COMPLETELY and is a friendly person. She was most informative while selling us the car and extremely thorough when we took delivery. She went above and beyond to make sure the settings were made to my preference, explained in detail all the features of the vehicle and sure makes me feel like I can call her anytime I have a question.In addition to Julie, we received friendly greetings from the manager and other employees in the showroom. The paperwork was efficiently handled by Glenn Davis.The whole dealership is clean and modern and easy to access off the highway.I could not be happier with my new SRX!

dclauser

Mar 9, 2012

A Cadiallac CTS has been my dream car for several years. Last weekend my husband and I decided to take one for a spin and it was love at first sight! Marc Gagliardi greeted us with professionalism, kindness and patience as I explained exactly what I was looking for in the car. We test drove 2 models, the sedan and the coupe and his level of knowledge was the best I've ever seen in a salesman for a car dealer. He made the process smooth, exciting and enjoyable. I picked up my new car on Tuesday and Marc greeted me with a huge smile, a handshake of congratulations and enthusiasm for my excitment. Not only did Marc make my dream come true, but he has in me, a customer for life! Thank you Marc!!!

gordo19pa

Mar 7, 2012

I have had few service experiences in my life that equaled my experience at Kelly. From the initial phone call to the first meeting, and ultimately the purchase experience, every step was handled professionally, expediantly, and with a personal touch rarely encountered today. Their follow up to the sale has been nothing short of impressive. I received a call from both my sales consultant and the dealer owner, Jeff Kelly, inquiring as to my satisfaction with my car, the dealership, and the experience. I AM VERY impressed.

tmahan0730

Mar 1, 2012

I called this dealership last Saturday because my Saturn Outlook broke down in Lancaster, which is over 50 miles from my house. I spoke to Graham who was more than helpful even though the Service Dept was closing in a half an hour. When we arrived, we were informed that Enterprise Rent a Car was closed and we did't know what to do. Graham then said he would give us a car free of charge to drive while ours was being repaired. Not only did he give us a car to drive, he gave us a 2012 CTS-Sweet! my husband and I fell in love with the Cadillac. When I spoke to Graham on Monday, we talked about what was wrong with my car and I expressed an interest in having a salesperson call me. This is where Julie Gardner came into the picture. I spoke with her Monday night, Tuesday we told her exactly what we wanted and they didn't have it on their lot. They located what we found and this is Thursday and I already have my new car! Great service from beginning to end. I will never buy a car anywhere else!

kohlweiler

Mar 1, 2012

Howard had the car I wanted at the price I was willing to pay. He worked a week with me to make it happen. I am more than satisfied.

cruzmissile

Feb 26, 2012

This dealership was very kind and coutious throughout the whole process, enjoyed doing business with them and looking forward on future endeavors, thank you Kelly Cadilac.

MASTERDS

Feb 23, 2012

I WORKED WITH SEVERAL DEALERS TO BUY A NEW CAR AND THEN I WENT TO KELLY CADILLAC AND WORKED WITH JULIE GARDNER AND THE MANAGER WITH IN 2HRS WE MADE A DEAL AND I PURCHASED THE NEW CADILLAC CTS AND DROVE IT HOME GETTING THE BEST DEAL OVER ALL THE OTHER DEALERS.

Brock

Feb 22, 2012

Had a good experience learning about the Cadikllac SRX from Marc Gagliardi. The experience was very worthwhile.

mwelk

Feb 12, 2012

just purchased a 2012 Cadillac SRX AWD, Julie is our sales person and went over what we were looking for in a vehicle. We went for test drive and she explained all the options, Glenn went over in depth on the forms and additional coverage and options that we could add on. Before we left Julie went over everything and hepled setup my Onstar account. This is the first dealership that I have been, that makes you feel like family when you walk in the door.

kellyharter

Feb 12, 2012

Great deal on used 2010 Cadillac CTS. Good trade in value and excellent staff respect and courtesy. The car is great but the atmosphere sells these cars. Recommend anybody to make a stop here before you buy anywhere else. Also their internet site is modern, convenient, and accurate. I saw this CTS online, then I called to inquire about it. Even though I was buying used, the respect and courtesy Howard Solodky gave me helped sell this car. I drove two hours to look at it in person and they surprisingly did not take advantage of that fact as I figured any dealership would have. Can't say enough, very pleased, will buy here again.Kelly HarterLewisburg, PA(570)592-1100

paintguy01

Feb 6, 2012

Recently bought a CTS-V Coupe, my third new Kelly Caddy and by far the best sales experience so far. Everyone that I came in contact with at the dealership was committed to working a successful deal, but without the pressure that sometimes accompanies a car buying experience. Howard Solodky, in particular, did a yeoman's job of riding herd on the deal, taking care of details and advising progress. Glenn Davis made the task of finishing the paperwork and wrapping up the deal enjoyable. On the basis of this experience, I highly recommend Kelly Cadillac.

mabiechl

Feb 4, 2012

I always have had quality customer services and care from the sales floor through to the service and parts department. Its one of my most enjoyable places to shop. It is both the product and people that keep me coming back.

Sarndt

Jan 30, 2012

Julie was awesome! She listen and knew exactly was we wanted. After our purchase she spent a great amount of time making sure I knew how to use the On Star and all the bells and whistles in my New Saab! Glenn the finance manager was very detailed and spent time making sure all the financial paperwork was correct and we understood it.Thanks Kelly Cadillac SaabSandy Arndt

jdubois

Jan 24, 2012

I cannot say enough good things about Marc, Sarah, and Billy. This was the easiest car buying experience I have ever had. The entire team at the dealership was friendly, knowledgeable, and just overall a pleasure to work with.

benfagen

Jan 12, 2012

Our quest for the "perfect" Saab 9-5 ended when we dealt with Marc and the team at Kelly Saab. We were looking for a manual transmission 9-5, which are quite rare. Furthermore, we wanted it in Fijord Blue, rarer still. We had placed a deposit on another car (red), but were thrilled to learn that the only new, blue 9-5 we could find on the 'web was sitting right there in the Kelly showroom. I spoke with Marc, told him I wanted to buy the car, asked if it was available, and what he would sell it for. Marc said he needed to speak with Geoff Kelly, and 5 minutes later called me back with an outstanding price. The ultra-professional team at Kelly handled all of the arrangements, and 8 days later we drove from Connecticut to take delivery of our beautiful new car. Our buying experience with Marc was, by far, the finest possble. Marc, Geoff, and everyone we spoke to at Kelly Saab was polite, professional, punctual, and efficient. We would not hesitate to recommend Kelly Saab to our friends or relatives.

mbienhol

Jan 7, 2012

My engine light had been on for a while, which I checked on and found the part that was probably the problem but decided to test it first rather than replace it right away. (secondary air injection check valve, the system still worked fine and did not look so bad, that waiting a little would do any damage)I little later I started to encounter a different problem with the engine and decided to bring the car in, while 1000 miles away from my home. I told the staff about the problem and checking the valve before and that I knew this was at least one error code.They decided to replace the valve and blamed the problems I had on it. It sounded plausible, yet did not solve the problem. When I called in, they told me that while test driving the car it ran the way it should. Yet I dont believe that it is normal for a turbo to stammer whenever it is used. In fact I know that other premium cars such as Audi and Mercedes do not do this.In the end I payed over 300 dollars for a part openly attached with 2 screws, which costs 90 dollars and had the same problems as before. Since Kelly Saab says the messed up way my car drives now is the way it should I would say hands off Saab if they are right, or rather hands off Kelly Saab and their "premium service". Or is it just premium pricing they offer?

hpehote

Jan 5, 2012

Great service, very responsive to all questions and requests, knowledgable about the product and friendly. I was very impressed with the whole experience. I would recommend Kelly Cadillac to others. I would like to especially thank Julie Gardner my sales person for all her work in putting together this deal.

JMH777

Dec 14, 2011

Everyone at Kelly Cadillac was great to work with - Michelle, Allen, Glenn, and Mr. Kelly. They were helpful, super friendly, and very fair to deal with. It was a pleasurable car-buying experience, they easily exceeded my expectations. I would not hesitate to recommend Kelly Cadillac/Saab to family and friends. Thanks everyone!

briandfox

Dec 13, 2011

Experience with Julie G was absolutely exceptional. I cannot say enough about how friendly, knowledgeable and professional she was in all aspects of our purchase. Even though we were meeting for the first time she acted like we were her most important customer and did everything she could to make us feel at home and welcome. It was truly a wonderful experience and even though the dealership is almost 100 miles away from our home, I will not hesitate to reach out to them and her when our next vehicle need arises. Thank you Julie.

donaldyost

Nov 27, 2011

I am very pleased with the work done by Julie Gardner, saleperson, to provide the vehicle of my choice, with the desired equipment and in the desired price range as specified to her.

robbmcintyre

Nov 7, 2011

Marc Gagliardi and the team at Kelly Cadillac-Saab made this car buying experience a great one to remember. Marc was very welcoming and pleasant from the first phone conversation right through the signing of paperwork. Marc had a no pressure sales approach that is extermely rare with car buying, and that is what made Marc by far the best salesperson that I have ever conducted business with. Mr. Gagliardi I wish you the very best in your career and I look forward to my next purchase with you and your awesome team at Kelly Cadillac-Saab. Thanks for EVERYTHING!!

mcorson

Oct 24, 2011

I bought my 2006 Saab from this dealer. My car was making some unusal noies. I called and was told to bring my car in for a review. I was given the owners demo car to use while mine was checked out. The servcie manager , who was terrific in his own right, kept me informed as to what needed to be done and the cost. I was totally confident in everything that needed to be repaired and now my car is running as great as wheen I drove it off th lot 5 years ago.I will most defintely be bringing my car back for service as well as buying my next vehicle from Kelly Cadillac/Saab. Their service profile is unsurpassed.

tpnatale

Oct 12, 2011

Had an emergency with my cadillac many miles from home.pulled in to Kelly 7:00 P.M.Stressed out.Service dept closed.I first met Allen, Who was most courteous.He then referred me to Michelle,She wrote up the service order,gave me service mgr.Graham's card,and saw to it that my wife and I got to our motel that night.Next morning spoke to Graham asked if any way possible to get my car fixed as I needed to be in Cape May N.J. that afternoon for a wedding. Car was repaired bad tire replaced at very reasonable price and we were on our way by 11:00 a.m. This is a dealer ship that obviously cares about people which reflects greatly on the owner and management.I would feel very good about making my next auto purchase here. Tom Natale

jegreen1

Oct 4, 2011

Marc and his team were excellent to work with and fulfilled each and every promise they made. I would recommend working with his team on a used car or new car purchase!!!

sydparks

Sep 19, 2011

Everyone we came in contact with was terrific. Customer service was excellent!! They went over and above what we have experienced with other dealers we have delt with in the past. We would highly recommend this dealership and our saleswoman Michelle.

kneier

Sep 13, 2011

One of the easiest sales they ever made. I knew what I wanted; no negotiations on this model; couldn't find a 2011 so we placed an order for a 2012. It took a while to get built, but that's no fault of theirs and they kept me informed about the process. Their reputation kept me from shopping any other dealership.

pursuit91

Sep 5, 2011

We just purchased a second vehicle from Kelly Cadillac Saab. Their sales people and their service department is top notch! It is obvious that they strive to please their customers. We will continue to use this dealer in the future!

samdoowop

Sep 4, 2011

OUR EXPERIENCE AT THE KELLY DEALERSHIP FAR EXCEEDED OUR EXPECTATIONS,DUE IN PART TO OUR SALESMAN MARC GAGLIARDI. WE HAD 3WKS PRIOR PURCHASED A VEHICLE FROM ANOTHER DEALERSHIP THAT AFTERWARDS REALIZED I SIMPLY HATED. I CONTACTED KELLY AND ASK TO SPEAK WITH A USED CAR SALESMAN. MARC CAME TO THE PHONE AND I EXPLAINED TO HIM MY DILEMNA. NOT PROMISING ANYTHING, HE SUGGESTED WE COME INTO THE DEALERSHIP. AS A RESULT OF HIS EFFORT WE WERE ABLE TO GET OUT OF THE PREVIOUS CAR INTO A REAL "HEAD TURNING" CAR. WE SUFFERED A MINIMAL AMOUNT OF FINANCIAL HARDSHIP DUE TO THE TRADE-IN ALLOWANCE GIVEN ON A CAR THAT WAS INITIALLY OVER-PRICED. JUST GOES TO SHOW NOT ALL CAR DEALERSHIPS ARE COMMISSION DRIVEN. KELLY PUTS CUSTOMER SATISFACTION FIRST AND FOREMOST. GRATEFULLY,SAM /ANGELA EDWARDS

brokk

Aug 31, 2011

Been to a lot of Cadillac dealers in New Jersey, we were not happy at all. Made a 3hr trip to Kelly Cadillac and all I can say is we will make that trip when it's time for the next CTS Thank you so muchGeorge and Carol

cbyrd34

Aug 30, 2011

Very Good Dealership!!!! Very Helpful, and customer Friendly. Would buy from them anytime. I highly recommend this dealership to anyone looking to buy a vehicle. Thanks for your excellent service . Mr. Calvin Byrd.

Rontan123

Aug 22, 2011

I bought my Honda long distance (I live in Franklin, TN) and I could not have wished for a better experience than the one I had with Kelly Cadillac Saab in Lancaster, Pennsylvania. Julie Gardner handled my transaction and she was truly knowledgeable, helpful and made the experience all around wonderful. I would definitely recommend this company to anyone who is interested in buying their vehicle out of state.

cfoxc

Aug 9, 2011

The overall experience with Kelly Cadillac Sabb was a great one. I had done some research on-line before I went to the site so we knew what we were looking for. Marc was very friendly and provided us with all of the information that we needed and answered all of our questions. We were trading in a vehicle and I was pleasantly suprised by the initial trade in value that they gave us for our vehicle. I had been to another dealership and what they offered was not even close to what I thought we should get based on the research I had done. This made we very upset and I will not work with them in the future. Kelly was nothing like the previous dealership. I would recommend anyone to work with Marc and Kelly in the future.Thank you Kelly for making our car buying experience a great one.

bus51800

Aug 3, 2011

Julie is very knowledgeable/helpful & friendly concerning Saab autos.We would surely buy from kelly again. The only thing that would be better is Kelly could be closer to lebanon

mdlausch

Jul 31, 2011

When my wife and I found out that we were expecting our 3rd child, I realized that I would have to trade in my beloved Prius, and the hunt for a minivan was on. After checking out several other vehicles at other dealers, our search lead us to Kelly. We stopped in to look at a Toyota Sienna that we had seen online. Michelle was quick to greet us, and made us feel at home. The van was in great condition, and for a great price. However, the front passenger seat was replaced with a handicap accessible seat to accommodate the previous owner. While this would be a great feature for some buyers, it would have been a hindrance to us. The seat took up a lot of room, and required the front center console to be mounted in the middle of the van.Michelle was very helpful, and contacted the previous owners to see if they still had the factory seat. They did, and were kind enough to return it. Kelly was able to install the factory seat, and move the console back to the original location!After everything with the seat had been taken care of, we thought that we were in the clear. However, on the day that we were to trade in our Prius, I was headed to work, and some pulled out, and hit the side of my car. Although the damage was not severe, it was still very frustrating, as I was sure that the deal with Kelly would be off. Immediately after working with the police to fill out the accident report, and after working with our insurance companies, I headed into Kelly to let them know what was going on. Geoff was kind enough to work with me, and still honor my trade at full value!!! The other driver claimed liability, and I was able to work with the insurance company to get the vehicle into a body shop, and still complete the deal on the same night as originally planned!!Geoff, Michelle, Glenn, and everyone at Kelly really went out of their way to help us out!!! I've worked with a lot of other dealerships in the past, and have never been treated so kindly!! A big thank you to everyone, and I will definitely be coming back to Kelly when it's time to buy again.

SteveJo

Jul 29, 2011

The 2008 Cadillac DTS had some problems which were satisfactorily resolved by the names indicated. Service was timely and effective. A loaner was delivered when the auto was picked up at our home. Completely satisfied.Steve & Gail OgurcakLebanon, Pa.

nope11

Jul 12, 2011

I had car problems while on vacation. I truly appreciated all of Graham's attention and help in getting this problem with my car resolved.

pirate60

Jul 4, 2011

Very good experience with these folks. I/we came from Lewes, De. to buy. This is a very professional group of people who care about their customers. They went the extra mile to get us the exact car we wanted!!!!!Could have gone to Salisbury Md. 2 hours closer to home, but Courtesy Cadillac was VERY unprofessional....would not recommend wasting time visiting that dealership.....

SALT0505

Jun 28, 2011

THIS WAS A TELEPHONE TRANSACTION OF AN AUTO THAT I SAW ADVERTISED ON EBAY.SINCE THIS WAS A LONG DISTANCE PURCHASE, I AM IN ALABAMA AND THE CAR IN PENNSYLVANIA, I HAD TO RELY ON THE SALESMAN FOR AN ACCURATE DESCRIPTIONAND TO HANDLE DETAILS AS WELL AS ARRANGE SHIPPING.I HAVE NEVER BEEN TO THE DEALERSHIP CONSEQUENTLY THIS RATING IS BASED ON MYPOSITIVE TELEPHONE ASSOCIATION WITH MARC AND GLENN DAVIS, BUSINESS MANAGER.

rmiler

Jun 24, 2011

Great new car buying experience. Everyone I had contact with was extremely friendly and helpful. No high pressure sales tactics. I had an outstanding experience purchasing my new Cadillac.

celticn1

May 12, 2011

Just a good experience. No high pressure sell these guys let their qulaity of service do the talking for them. Would defintiely come back here and recommend to others! They went beyond the norm to ensure we were happy in EVERY facet of the sale. Their facilities are clean and they take care of their customers right down to the bagels and sandwiches in the waiting room!!

bermuda_40

May 6, 2011

Well, I am usually skeptical of auto dealerships and more/less expect to be disappointed. However,this was one of the best--no--THE BEST--experience with a car dealer I've ever experienced. First of all, I live in Colorado. I have a car that we keep out east which we use in conjunction with a summer home we have in Maine. When we were in Florida last month, I contacted the dealership about a Saab (used, Certified) that they had for sale. I told Howard that I had a car that I wanted to trade in on the Saab. I described the car to the best of my ability and he got me a quote on what they'd give me on a trade.We agreed on a deal on the phone. I returned home to Colorado, then ended up having to fly to Boston, drive the car down to Lancaster, and finish the deal. I was concerned that they would 'change the deal' once I showed up from far away, when I had few options and they had all the leverage. But they did not attempt to do anything to revisit the deal we had agreed to. They honored everything that they had agreed to. I probably expected less. I grew up in business believing that 'a person's word is their bond'. Kelly Cadillac-Saab lived up to that 'platitude' and then some. In addition to honoring every word that Howard communicated to me, everybody was also so damn nice. I would buy from these folks again, and again...with complete confidence. I just wish I lived a little closer to Lancaster.

rbsmms

May 4, 2011

I just purchased a 2008 Cadillac CTS from Kelly Cadillac Saab in Lancaster, PA. This is the fourth automobile I have purchased from a Geoff Kelly dealership. The current salesperson (Howard) and previous salesperson (Jason) were very friendly, knowledgeable, and customer focused and were not pushy. Geoff's dealerships have been very accommodating. Kelly Cadillac Saab offered to pick up and drop off my current purchase for service even though I live 65 miles from the dealership and to make additional cosmetic changes to the car I noticed after the deal was completed. The purchase from Kelly Cadillac Saab was a pleasant, low stress experience and I would not hesitate to purchase from them again or recommend them to others. That is why I gave a 5 rating to this dealership experience.

Rick Reese

Apr 15, 2011

Pleasant experience with Kelly and all the members of the company. Couldn't have been any better as far as I am concerned. Michelle was very good and tried to answer or get me the answers to any questions that I had. They did give me what i expected from a dealership. Wanted to thank all and hope to continue a great relationship.

Roehm

Apr 14, 2011

Marc by far gave me my best experiance yet in car buying! He went above and beyond what I have ever experianced.The car is a 2008 STS and we love it.The Kelly dealership is 2nd to none. I would highly recommend this dealership to everyone I know.The service dept had the car ready for pick-up on time as they promised.Even the owner was involved and addressed my wife and I on a first name basis.Guy's keep up the great work and I will be back again!!Thanks,John

tracker5100

Apr 12, 2011

I would highly recommend this company to anyone. An outstanding crew that showed great customer service on all levels. Marc was especially helpful and willing o answer any questions that I had and willing to go the extra mile to make my experience with Kelly Cadillac a positive one. I will be utilizing Kelly Cadillac again in the future first and foremost for any vehicle purchase's.

jtellier

Apr 5, 2011

This was absolutely the best car buying experience I have ever had, Michelle was extremely friendly, did not push additional items, the entire purchase was done remotely which worried me but she made the transition as easy as possible and even worked out issues for me with third parties like XM after the purchase was complete. If I am ever going to purchase another Cadillac or Saab, I will definitely check Kelly first!

Dave P

Mar 31, 2011

I purchased a 2011 CTS-V Black Diamond Edition sedan on March 26. My wife and I had gone to look at the sedan on the day prior, and I had an idea what I wanted for my trade and how much money I would add to purchase the vehicle. The final figure I was given at the dealership was just about what I wanted to pay. Went back the next day and asked about a wheel option, and they offered it to me at no additional cost. I told them I would buy the vehicle and left my car for the wheel change. The dealership drove me home and later picked me up when my new car was ready. While I was at home, the Dealership Owner, Mr. Kelly called me and said he had found another rebate I was entitled to which brought the vehicle price to what I wanted to pay from the start. How many dealerships would offer additional savings AFTER the deal is final? Kelly Cadillac will. This is why my family will always buy our vehicles from Kelly Cadillac. Michelle Russell was my sales consultant and did a fantastic job.

tmheindl

Mar 21, 2011

I recently purchased a pre-owned Avalon from Marc. I purchased this vehicle through the internet. Through the entire process, Marc was proffessional, attentive and most importantly upfront with me. Purchaseing a vehicle sight unseen is always a little nerve wracking and Marc did a fine job communicating to me the condition of the car. When I got to the dealership (after Billy picked me up at the airport), I was again treated kindly and most importantly efficiciently as I had a long drive back. The car was everything I was excpecting. Thanks Marc,Geoff and BillyTom HeindlFort Myers FL

Valorie

Feb 15, 2011

I feel very comfortable taking my SRX in for service! I am always offered a car or transportation to the mall to go shopping. The waiting room for service is very accommodating, clean and well stocked with reading material, High-def TV, drinks and an assortment of Bagles and cream-cheese. The Kelly experience is Great all around!

SLAYMAKER

Jan 24, 2011

THE CUSTOMER SERVICE AND FREINDLINESS OF THE STAFF IS GREAT. THE ONLY PROBLEM I HAVE IS THEIR PRICING ON REPAIRS. THE QUOTES THAT I GET ARE USUALLY ABOUT DOUBLE OF WHAT IT COST ME AT A SMALLER SHOP. NOW SOME OF THAT MAY BE JUST THE DIFFERENCE OF OEM PARTS BUT IT SEEMS THAT THEY WORK OFF OF INFLATED PRICES. I USE THE DEALER FOR SERVICES BUT FOR ANY REPAIR I USE A SMALL 3-4 MECHANIC SHOP AND I NORMALLY SAVE OVER HALF THE PRICE.

gbshaffer

Jan 11, 2011

Everyone was very friendly and went out of their way to make me a completely satisfied customer. They didn't have the car I wanted in stock but they found one at another dealership and we made the deal the same day. It was great doing business with Kelly Cadillac.Glenn Shaffer

ann keim

Dec 29, 2010

When I called to make an appt., the voice was very pleasant and knew the answers to my questions, as well as the cost estimate and how soon I could be booked in (the next day). When I arrived with my car, I was waarmly greeted and personally shown the waiting room. In a half hour the man came in to tell me it was a simple repair and it was all done, that the car was now in the wash line. When my car was returned to me it was very clean, even the wheel spokes which had been very dirty. They warmly waved goodbye to me. And the cost was $20 under the estimate! I had never been to Kelly before, but i am sold.

Skenna20

Dec 29, 2010

There attention to detail and customer service is second to none. This dealership is very impressive inside and out and the people are very nice. Buying a vehicle is a nerve racking experiance but with people like Kelly Cadillac it turned out to be a really good day. When you hear there is nothing like a Cadillac "it's true"..

sedgell

Dec 19, 2010

Wow, in todays world it is hard to believe a buisness remembers customer service is important and really does matter. Kelly Cadillac is extremly friendly and attentive to the customer. I had an excellent experience at this dealership and would highly recomend Kelly Cadillac.

alicelynne

Dec 8, 2010

Mark resolved bothersome and puzzling vibration in car. One of four tires replaced two months earlier (by a tire dealer)was not seeded correctly...even after I had taken the car back to the tire dealer a second time for the vibration. As soon as the tire was removed and mounted correctly, my SAAB ride was as smooth as ever. THANK YOU!

Stevenoah

Dec 7, 2010

I have to say a HUGE thank you for the wonderful group at Kelly Cadillac. Michelle our salesperson was knowledgeable and very fun to work with. She knew a lot about the company and product she represented. Michelle Russell did a wonderful job! We loved this experience and can't wait to recommend Kelly Cadillac to our friends and family.

Kidsmeeks

Sep 10, 2010

Thank you to Marc Gagliardi and Sarah for finding my DREAM CAR. I had called Kelly Cadillac and asked if he would find a WHITE SRX with navigation for me. To say that Marc works with you, is an understatement. He goes above and beyond.It's more then just selling a car, it's about his sincere desire to make sure you are completely satisfied. I LOVE LOVE MY CAR!!!! Thank you to everyone at Kelly. I look forward to being part of the Kelly Cadillac family. Esther

vjmanara

Aug 27, 2010

I have been having my 2006 Cadillac DTS serviced at Kelly Cadillac Saab since it was new. They have always been courteous and helpful starting with their assistance to my son who purchased the car for us from Houston, TX. Recently I had a problem with the tire pressure monitoring system. Craig realized that there was and upgrade and offered to install it as a Good Will effort since I had just gone over the warranty mileage. Everyone, and especially Craig, make you feel like one of the family from the bagels and coffee in the waiting room to their warm greeting and concern for your time. And they are technically savvy. Although my warranty has run out, I will probably continue making the long drive to Kelly Cadillac Saab to continue to experience this superior service.

dfmcminn

Aug 12, 2010

These folks came highly recommended by a close family friend and rightly so. They were fabulous to work with. I knew when I walked into the dealership that I wanted a car. I wish I knew then though what I know now. I could probably have got the car for less had I been better armed with more information. However that is my fault, not theirs. I paid cash for the car, a car that just had arrived on the lot that day and other than the base, wholesale price they had no investment in. That said, I am absolutely in love with my car. At the ripe age of nearly 46, I have my dream car finally. I have wanted a cadillac since I was in my last year of optometry school, 20 years ago. It makes me feel like a responsible, mature woman who can take on the world. Because of this dealer's fabulous reputation and the fact that I am every dealership's dream customer, I just KNOW that the wonderful folks at Kelly Cadillac are going to TREAT ME LIKE A QUEEN and TAKE VERY VERY GOOD CARE OF ME AND MY CTS!!!! This wonderful dealership and its people have spoiled me forever. I will probably now ALWAYS buy Cadillacs, and buy them NEW, and buy them with EVERY BELL AND WHISTLE. A HUGE thanks for such a pleasant and awesome buying experience, especially to Michelle Russell and Bill Duck for his patient and thorough explanation of my car's features.

VILLANOA

Jun 16, 2010

THE GUYS AT KELLY CADILLAC WERE GREAT. VERY FRIENDLY, HELPFUL AND MOST OF IMPORTANT OF ALL HONEST. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A NEW CADILLAC. THEIR SERVICE DEPARTMENT IS ALSO VERY GOOD AND HELPFUL. I HAVE NO COMPLAINTS.

ole blue

May 8, 2010

Everyone at Kelley was very helpful and friendly. They explained everything in full detail and made my shopping experience very easy. My husband was deployed at the time I purchased the vehicle and I was a little skeptical about buying a car by myself. They went through everything with me and there was no pressure put on me to buy anything. I would recommend them to everyone.

Judy Anttonen

May 7, 2010

All the employees were friendly and helpful. They were professional and my experience with this dealership was most satisfying. I know if I need any assistance or have a question, I can call them.This is the first time I have owned a Cadillac and I am so glad I visited Kelly Cadillac/Saab.

William Chronister

May 7, 2010

They explained the procedures thoroughly and completed them in a timely fashion. My car always comes back clean, smelling fresh and the work is done right the first time.I feel as if they really care that my car is operating in top form. They do a great job of always making me feel welcome at the dealership.

farmer70

May 4, 2010

Kelly Cadillac of Lancaster is truly a great place to purchase a new or used vehicle. The customer service was out of this world. Very friendly and willing to make you feel like you are more than just a sale. They took the time to make sure I was satisfied with my purchase of one of there used vehicles on there lot. I will definitely be back to Kelly Cadillac to purchase another car in the future.

mikebecker

Apr 21, 2010

I had the problem of not receiving a "Valet Key" with a new Cadillac vehicle.Thru the determined efforts of Ms. Kelley Kelly and Service Manager, Dave Wright, they researched the problem with General Motors/Cadillac and eventually I received a key. The ignition switch had to be replaced to work with the key but everything with the "Valet switch/key" system worked properly when they were finished.

ryandweaver

Apr 21, 2010

After dealing with many other dealerships, Kelly Cadillac stands high above the rest. Every employee I dealt with was incredibly friendly, professional, and knowledgeable. It was a pleasure to do business with Michelle and her associates. She couldn't have been easier to deal with! Every step of the way in my car buying experience was a breeze. They stand by their vehicles and service, and it shows. The dealership is easily accessible and was beautiful. I really cannot express how pleased I am with Kelly Cadillac. I plan on going back many, many times; as well as recommend them to all my friends and family.

LeftyW

Apr 14, 2010

I'm almost 73 years old and have wanted a Cadillac all my life. I recently, through my son-in-law and daughter, have received my ultimate dream. My 2008 CTS, in Hot Lava, was acquired through Kelly Cadillac. As a first time Cadillac owner, what an experience!!!! I have nothing but good things to say about everyone you deal with at this dealership. I highly recommend Kelly Cadillac to anyone looking for their dream car. Again I must say thanks to all at Kelly Cadillac. Wow....what a car!!!!

mike hamideh

Apr 11, 2010

I would have to say that Kelly Cadillac and Saab should be noticed for their outsatnding service and professionalism from start to finish. I purchased a 2003 Jeep Grand Cherokee Overland that was listed on ebay. First of all I could honestly say that I would NEVER have bought a vehicle without actually seeing it, however Marc Gagliardi sales rep made it happen. Marc Gagliardi was by far the most helpful and professional person that I have ever done business with. Marc Gagliardi went beyond what my expectation during this whole process. Marc Gagliardi took the time to have Mr. Kelly go on video which was sent to me via email telling me about the amount of confidence they have in that Jeep. Marc Gagliardi also made two more videos which were sent to me via email. Upon receiving the videos and viewing same it really brought my buying confidence to a higher level. Needles to say the vehicle was delivered to me and everything that was described to me was so accurate. Thanks to Marc Gagliardi, Mr.Kelly and other staff members of Kelly Cadillac and Saab for their kind service and professionlism. That was by far the best buying experience I have ever had when purchasing a vehicle. I would with great confidence by another vehicle and highly recommend this dealership to anyone who is looking to buy a car. Thank you dealer rater for giving the opportunity to send this review, Kelly Cadillac and Saab they really deserve this review. Thanks: Marc GagliardiMike

Sharon P

Apr 11, 2010

This is my second vehicle purchase from Kelly Cadillac. I traded in my '07 Escalade for an '09 Escalade. With both purchases I was treated as if I were the most valued customer they had. And they continue making me feel that way whenever I stop at the dealership. Whether I'm dealing with those in the showroom, the financing dept., the women in the back offices or the service dept., everyone is friendly, helpful, polite and often humorous. There's just no better place to buy a vehicle than Kelly Cadillac.

Dave P

Apr 10, 2010

I recently purchased a 2010 Cadillac CTS-V from Kelly Cadillac. I did extensive research on the vehicle before my purchase and even checked another Cadillac dealership to compare a certain option for this vehicle. The other dealership wanted substantially more for the same vehicle than Kelly and also offered me far less for my tradein vehicle. Needless to say, I purchased this vehicle from Kelly Cadillac.Everyone you deal with at Kelly, from sales to service, is very friendly, professional, and will bend over backwards to ensure that you are happy. No hard sell at this dealership.Michelle Russell did a fantastic job as my sales consultant. If you shop at Kelly Cadillac, I would definately recommend her. Kelly Cadillac is "hassle free" shopping.

Roshellej

Apr 5, 2010

From the time you entered the dealership until the time you left, you feel like you are someone special. I was greeted at the door,introduced to Marc,my salesperson, met the Manager, and instantly felt comfortable and at ease. I really appreciated the professionalism and the good energy exhibited by Marc. For me,my biggest worry,how to offset the hassle every consumer experiences when buying a car. Well, at this dealership, it wasn't there. Marc gave me the information and then took me over to speak to Sarah about financing. Again, Sarah showed me each and every piece of paper and at the same time she orally reviewed each. Kinda took the guesswork out of the legal process. Good Job!!! I just felt again that the dealership was trying to help me by being honest,especially when I noticed they gave me such a sweet interest rate.Altogether, this experience has been extremely positive. I shall return to buy my next Cadillac. Thanks, Guys.

bmunnings

Apr 1, 2010

My wife and I recently bought a used van from Kelly Cadillac Saab and the service was exceptional. They valued us and listened to us. We never felt like they were taking advantage of us or being untruthful. The price was excellent as well. I would highly recommend them to anyone!

lilnhammy

Mar 29, 2010

Everyone was very friendly and helpful. The Cadillac STS I purchased has operated perfectly since my purchase over 6 months ago. My visits to the dealer for the original purchase have always been more than satisfactory and very comfortable. I also received a great deal on my purchase.

alicelynne

Mar 28, 2010

Automotive employees always describe exactly what is going on with your car, if a problem exists...even to the point of drawing a diagram. Advice was given to me regarding length of time I had left on my tires....and what to watch out for while driving if time was approaching for them to be replaced. Stickers never fail to remind me when to return for an oil change. Short wait time. Comfortable lounge...coee, bagels, soda, water, TV, and plenty of reading material!!

yatesd

Mar 28, 2010

Friendly, reasonable prices, regularly provide coupons for service specials and invitations for events.I was introduced to the owner on the first visit and the difference in professionalism and customer service was a night and day improvement over the local Audi dealer.Nice seating area with free coffee and bagels for service visits.

avansant

Mar 27, 2010

Dealership works hard to ensure customer satisfaction. I have been going to this dealership for many years and have never had a bad exexperience or a problem that was not corrected. I will continue to visit this dealership whenever service is required on my vehicle.

edengland37

Mar 26, 2010

I have had several great service expereinces with this dealer. On a few occasions when I experienced a problem with my car (and I was in my home area), I simply drove over to the Kelly Dealership and the service people took me right in and took care of my problem while I waited - even when they were very busy. Greg in service has always done a great job and the rest of the people there are always friendly and helpful. I used tohate going to mycar dealer for service. With Kelly I find it to be a friendly visit.

RKC9505

Mar 26, 2010

I purchased a used Chevrolet Impala from Kelly Cadillac. I purchased this car on-line, sight un-seen. When I recieved this car, it was exactly as they discribed it to me. The dealership contacted the shipper and the car was delievered without incident. The entire purchase on this car was GREAT! I would highly recommend this Dealership to anyone.Roger CallSturgis, South Dakota

blou384

Mar 26, 2010

The personnel was very curteous. We were very pleased with the way the people made sure our car was clean. Our Salesman did everything to see that we knew what to expect from the car. Kelly is a very good Car dealer. We had cars from them previously and we were never disappointed.

jwkunzier

Mar 25, 2010

I had to transfer my Saab service from another dealer when their dealership was sold. I went to Kelly for service on my two Saab vehicles and have not been disappointed. Their service has been exceptional and their staff extremely courteous and friendly. I plan to continue utilizing their services in the future.

jlmartin102001

Mar 25, 2010

comes to my place of work and picks up my car, calls me when the car is ready to review the service perfomed and bill then delivers my car back to my place of work.Truly an awesome experience. Worth every penny. Could have more "loaner" cars available if I would like to use that service for short notice service when that comes up.

highnrg

Mar 25, 2010

We've been very pleased with Kelly Cadillac-Saab...from the owner, to sales personal, service department and office staff- they're friendly and offer quality cars and service.In addition to purchasing our Saab from them, we continue to service it with them and have been happy with their hours and service. We highly recommend Kelly Cadillac/Saab.

Ross Ellison

Mar 25, 2010

Salesperson was knowledgeable and friendly, and encouraged me to test drive several different models to comparare features and driving characteristics of each. She was not pushy, however. Sales manager and owner also spoke with me, and were helpful and friendly. I have purchased vehicles previously from this dealership, and consider them to be the pre-eminent Cadillac dealership in this part of Pennsylvania.

rkm020255

Mar 25, 2010

Kelly Saab was an EXCELLENT Car Dealership to Do Business With.Very Professional Both Dealer and Salesman.The Only Comments Were Clean-Up of Car Could Have Been a Little Better and Should Have Had an Oil Change with State Inspection - Included!!!However , I Give Kelly Saab a Big 5 (Great) and YES , I Will Absolutely Consider Dealing With This Company In Future.

Jon_S

Mar 25, 2010

I purchased a Saab 9-2X there in 2005, since my local dealership was too slow to respond to my inquiries ... I called Kelly Saab on a Friday with specific details about what car I wanted, and at what price. An hour later, Yuri called back, and said it would be there the next day. With only my phone call, they had the car transferred from another dealership, and everything was taken care of. Two weeks later, my local dealership finally called to let me know that they had found a car for me -- unfortunately for them, the Saab from Kelly was already in my garage! In other words, great sales department, and since purchase I've also been consistently impressed with their service department. My biggest complaint is that I now live several states away.

dizzylizzy64

Mar 25, 2010

We have always had great service at Kelly Cadillac Saab from our first test drive, to buying our first Saab and service. Everything has been great and the employees are all friendly and great to work with. I would definitely buy future cars from Kelly Cadillac Saab.

p60700

Mar 25, 2010

Very friendly, very loyal and very competitive. everyone remembers me, the owner always comes into the service waiting room to say hello. If I need a loaner for the day they are always willing to provide one at no cost during the service. I was very happy to hear Saab was saved becaus ethe Kelly dealership has made me a Saab customer. they know how to keep clients loyal. they make sure they are "touching" clients often enough so we think of them right away.They have made me a loyal customer for life because of their high touch high quality dealership.

mhonan

Mar 23, 2010

I had the pleasure of working w/ Marc Gagliardi while trading in my XLR for a newer Escalade. Marc was very informed of the product he was selling, not high pressure, and I'll probably refer business to him in the future, as I appreciated his sales abilities. While the location of the dealership was not the most convenient for me, it was worth the travel to see how it was operated. I'll probably continue toi do business w/ Kelly Cadillac in the future.

vesnefs1

Mar 21, 2010

Great deal on vehical friendly service,great trade in value,all Staff treated My Wife and myself feel very welcome.No high pressure Salespersons.Checked inventory,seenthe vehical that I wanted,made deal,filled out paperwork and where on our way home in no time.Iamm very well pleased with My purchase.Highly Recommened.