Used Cars for Sale at Ken Garff Ford in American Fork, UT

SewingMomma

Oct 23, 2016

My husband and I bought a F150 a couple weeks ago with Scott Fritsche as our salesman. He was attentive and more than willing to go the extra mile for us. We can't recommend him enough :)

jrobinson

Oct 23, 2016

Not pushy at all. Low stress and no pushy sales bs, just answered my questions and explained the numbers in a clear no nonsence way.

Travis b

Oct 23, 2016

Great place would take care of you and really cares for people. Go see them Scott f will take care of you and is so cool as well

amacy

Oct 22, 2016

Breton was a pleasure to work with. He was very professional and helpful without being pushy. I highly recommend going to see him if you are looking to buy a car!

Johnny Backslide

Oct 22, 2016

I am greatly impressed with Ken Garff Ford and the service they offer. I went in just to look at a new Escape and was treated with absolute care. I was helped by Brenton Bess, a wonderful young man. He listened to all my concerns, and questions, and really helped me find exactly the model I wanted.

PaulBob

Oct 22, 2016

Scott Fritsche has been so great to work with....... very knowledgeable and he didn't try to sale me the truck right there on the spot.... he has worked with me at my speed, not his.... so much appreciated....~Paul~

Noel Smith

Oct 22, 2016

I was helped by salesman Scott Fritsche. As a first time car owner he made finding the perfect car really easy. He listened to exactly what I was looking for and he made the process quick and convenient. I would highly recommend having Scott as a salesman.

SmartM

Oct 22, 2016

My husband and I came in and got an F150 with Scott Fritsche as our salesman. We can't recommend Scott enough! He was very attentive and willing to go the extra mile for us :)

Alimb12

Oct 22, 2016

I recently came in and spoke with salesperson Scott Fritsche. He actually listened to me, what I was looking for, and what I wanted to spend. I felt immediately comfortable with him and appreciated that he never made me feel rushed.

jgoeck13

Oct 22, 2016

I went and got my transmission fluid changed about a month ago and it took them eight hours for them to get my car back to me so that was the first thing that tipped me off and really frustrated me. I then go to open my hood today and it won't work it's completely broken and had zero issues until I took it into Ken Garff ford. Then when I call in to speak to one of the service managers I tell him about my situation and ask what they will do about it he tells me that I can bring it in and he doesn't know if it will cost or not but I can for sure bring it in and they will look at it a.k.a. it's going to cost me money and I'll be in there so I'll just do it. So I asked for his name and he refuses to tell me literally will not tell me his name says I can call Ray but Ray is not in (Weird how that works) and I keep asking what his name is and he just hangs up on me this is Such great service I totally want to tell my friends and family to go there and I will for sure be going back there because they're so good to me. I would refrain from going to this dealership as much as possible because they treat you like crap.

amacy

Oct 22, 2016

Breton was a pleasure to work with. He was very professional and helpful without being pushy. I highly recommend going to see him if you are looking to buy a car!

Austin Hill

Oct 21, 2016

I recommend going to Breton Bess for your auto buying needs! He is a great listener and does all he can to get you the best deal! He is not pushy. He is very knowledgeable and extremely likable! I wouldn't go to anyone else!

Josh E

Oct 21, 2016

It's never a easy thing to get a new car. Breton at Kenn Garff was personable and I could tell he really cares about what I need. We picked the right car out together and I couldn't be more happy

JordanLee

Oct 21, 2016

Josh Van Ry was wonderful to work with! He listened to my husband's and my needs and helped match a vehicle to us. He's patient and kind. Thanks for helping!

Dave M

Oct 21, 2016

Experience at Ken Garff Ford in American Fork was phenomenal! They gave me a great price on new F150 and a fair price on my trade-in. Salesman Breton Bess was great and personable, as well as, Sales Manager Danny. Would recommend them to friends and family.

jeweb23

Oct 21, 2016

Josh Van Ry was amazing to work with! He was patient with me during all my anxiety while buying a car! I would recommend everyone see Josh when they are looking for a new car!

KWEATHERS

Oct 21, 2016

Working with Josh Van Ry at Ken Garf Ford was a delightful experience. Josh was attentive and personable. I would highly recommend this dealership and Josh to anyone seeking out a new car!

tronhelm

Oct 21, 2016

I am greatly impressed with Ken Garff Ford and the service they offer. I went in just to look at a new Escape and was treated with absolute care. I was helped by Brenton Bess, a wonderful young man. He listened to all my concerns, and questions, and really helped me find exactly the model I wanted.

afhill75

Oct 21, 2016

Breton Bess is one outstanding salesperson! He listens to what you need and tries to offer the best options to fit those needs! Very knowledgeable but not pushy!

Josh Guy

Oct 21, 2016

It's always stressful getting a new car, but Ken Garff was very helpful in finding the right car for me. Ask for Breton! He cares about you and liatens to what you needs are and get it done.

JordanLee

Oct 21, 2016

Josh Van Ry at Ken Garff Ford is very helpful! He listened to our needs and met them. He's patient, kind, and personable. Thanks for listening!

jeweb23

Oct 21, 2016

Josh Van Ry made things so easy for me to buy my car! He was very professional and helped ease my nerves when it came to buying a new truck!

kweathers

Oct 21, 2016

Working with Josh Van Ry at Ken Garf Ford was a delightful experience. Josh was attentive and personable. I would highly recommend this dealership and Josh to anyone seeking out a new car!

Steve797

Oct 7, 2016

I was been looking for truck for over a month and other deanships and salesman always said I had to sacrifice years or mileage or features to get the price I wanted. Morgan at kengarff in American Fork was awsome. He looked and found exactly what I was looking for without without any excuses or trying to pressure me Into something else. . He did an excellent job and I would recommend him and even go back myself for my next vehicle.

Tammy

Sep 11, 2016

Lots of Ford dealers in this valley, DO NOT waste your time or money on this location!!! More specifically in their service department and definitely not with advisor, Curtis Gunby!!! I had an appointment at 11 a.m., arrived on time, waited for 15 minutes only to be told by Curtis that another customer, who had just walked in, was more important and he would get with me when he was done with her!! Horrible customer service....especially since I gave them my business exclusively!! Lots of other places to go...don't waste your time here!

Brenda Holman

Sep 11, 2016

Treated very well. Will continue to purchase from you. Very satisfied with all persons that attended to usEnjoyed browsing vehicles on the lot. All questions answered in a very timely matter

Happy Buyer

Sep 11, 2016

Lots of Ford dealers in this valley, DO NOT waste your time or money on this location!!! More specifically in their service department and definitely not with advisor, Curtis Gunby!!! I had an appointment at 11 a.m., arrived on time, waited for 15 minutes only to be told by Curtis that another customer, who had just walked in, was more important and he would get with me when he was done with her!! Horrible customer service....especially since I gave them my business exclusively!! Lots of other places to go...don't waste your time here!

TonySchiro

Sep 9, 2016

The seals people was pollute and friendly. Explained to me step by step what I need to do to get truck. Gave me couple choses and I was able to get what I needed. They worked over hours which made me feel that they care about me but not just make a seal..

Davidr2

Aug 31, 2016

Very Good sakes man and good people to work with. Fair price for truck. Easy to get yo the dealership from the freeway Not to large of dealership

chrisandnicki1

Jul 15, 2016

Working with Rob was one of the best car buying experiences I've had. I've left dealerships in the past feeling taken advantage of, but not this time. I would definitely recommend Rob to my friends and family, already have!

Klaws

Jul 14, 2016

I live several hours away from a dealership so when I was ready to buy a 2016 Ford Explorer I contacted several dealerships to get prices and get the best bang for my buck. I had Ken Garff American Fork and another dealership who were neck and neck but the other dealership had about a $100 advantage on the exact same vehicle so I bought from them. When I contacted Ken Garff about their lowest price guarantee ($500) they asked for various documents, which I provided to them. It has now been 6 weeks since I heard back from them and my emails go unanswered. What a joke. I wouldn't take their guarantee of anything as having any value whatsoever.

Family Man

May 16, 2016

Their service department was fantastic and was able to get my vehicle inspected and road ready quickly so my family and I could go on our family vacation. Thank you

John

May 16, 2016

The service department is awesome and they are so quick to get the repairs done to get me back on the road. Very friendly as well.

Steve

May 16, 2016

As I have been having my truck serviced (oil change) they kept me appraised regarding my brake condition. So I am here to have the front brakes changed. No surprised but expecting it.

Alicia Poulton

May 16, 2016

Everyone was super friendly it was nice and refreshing.

Karl Wrigley

May 16, 2016

My experience has all been very positive in all categories.

Dan McCampbell

May 16, 2016

Excellent service, friendly, helpful employees. Have purchased 3 new and 3 used vehicles here and will continue to come back.

AlecTanner

May 3, 2016

I recently bought a new vehicle and Chad and Jeff did everything theyou could do to get me into the one I wanted. They were very nice and very supportive. I wouldn't give them anything less than 100%.

BONEZ

Apr 13, 2016

We thought we bought a year old beautiful certified truck and a week later the headlights started on fire and went out. Then the front end started to sway. We had a house fire and lost our kitchen so truck problems are not something you are expecting to deal with when buying a certified 58k vehicle. We took the truck back to be fixed, they GUARANTEED they fixed it. Driving down the freeway the truck started to bounce extremely bad and we almost rolled and crashed. We pulled over to the 4x4 mechanic shop on redwood road and they looked it over in shock and said to go back to the dealership. Took it back to Ken Garff they claimed they fixed the truck and gave a print out of all they did or shall I say DID NOT DO and then ADMITTED they DID NOT FIX THE TRUCK or the items on the sheet they gave, more than one person admitted this. My husband is extremely mechanically inclined and has fully restored vehicles something they did not know and thought they could BS their way through it to get him out of there. They even went as far as asking us HOW MUCH OUR KIDS WEIGH AND THEIR WEIGHT CAUSED THE FRONT END TO GO OUT AND THE MAJOR SWAY AND BOUNCE, LOL SERIOUSLY. It is a 1 TON Truck and you cant drive 4 people total in it. My kids weight 145 & 170, WHAT A JOKE KEN GARFF and that is your Service Manager stating this. HOW LOW WILL YOU GO TO NOT TAKE RESPONCIBILITY, LOWER THAN THE GUTTER? HOW EMBARRASING THAT YOU THOUGHT YOU COULD COME UP WITH EXCUSE AFTER EXCUSE TO NOT TAKE RESPONCIBILITY NOT KNOWING MY HUSBAND HAS MORE EXPERIENCE THAN EVERYONE IN YOUR SHOP. He called them out on everything and they admitted they did not fix it. More than one person- Mechanic, manager admitted this yet NO ONE at KEN GARFF is doing anything to make this right. THEY SOLD US A DEATH TRAP, We could have rolled and died or been seriously hurt. They admitted the truck came in as a trade with front end damage and it was not approved to have the items fixed yet they claimed they did a full certified inspection and everything works perfect, their dishonest liars who admitted everything they did wrong and that they wont make it 100% right and that they wouldnt put their family in the truck. The truck still bounces from their mistake, the tire is ruined and bulged nothing was fixed, the headlight still smokes and the alignment is still off from their mistake. I will continue to let the world know on ALL forms of social media I will continue to post and re-post to keep other families from experiencing something as awful as we did, SHAME ON ALL OF YOU KEN GARFF and the employees at the American Fork Location.

Bill

Feb 2, 2016

Service all our work trucks here the service sucks one hour is always three they ordered the wrong parts a few times and end up keeping the vehicle for a week or more very unhappy with this dealerships service will be finding someone else To take our business to

kberteaux

Jan 16, 2016

While I still loved out sales experience, the service center is really letting the sales experience down. The day we bought our car, it had a flat tire (before we ever drove it), so they kept it a day to fix it. But it was flat again within a few days. They tried to fix it again, but within a week, I had to take it in a THIRD time to try and get the flat fixed. Now I'm being told it's the WHEEL that's corroded and not the tire that's bad, so I'll have to shell out $400-$500 more dollars on a 2-year-old 20k miles car. I bought a new car because my last one was constantly in the shop. Now this one has been, too. :-( This has been a very, very terrible experience with customer service, and I'm disappointed in the quality of goods Ken Garff sold me.Because of the constant let downs from the service center, it's unlikely I will ever return to this dealership, even though I loved the sales experience.

spearcaddy

Jan 8, 2016

I was impressed with my buying experience with Ken Garff. I wasn't expecting it to be so easy, and I was pleasantly surprised with the entire experience!

spearcaddy

Jan 8, 2016

I was impressed with my buying experience with Ken Garff. I wasn't expecting it to be so easy, and I was pleasantly surprised with the entire experience!s

kberteaux

Jan 5, 2016

I wanted to go to a Ken Garff dealership because their ads promise a low pressure buying experience. Jon at Ken Garff Ford absolutely delivered. He was a joy to work with, showed us several options in our price range, and I LOVE the car I got. I never felt pressured or manipulated. It's been the most stress-free buying experience I've ever had.

Happy Buyer

Jan 2, 2016

One of my best car buying experiences! Everyone we worked with was so friendly and professional Thank you Morgan & Team, hope to do business again!

Bellibear

Dec 28, 2015

I recently had my oil changed in my Mazda 3, and it was a quick and painless process. When I got my car back, it had been washed.

MrBos

Dec 8, 2015

I found a used F150 at Ken Garff the last day of November. I purposely walker in on 11/30 in hopes of securing a great deal on the last day of the month. Chad Smith was my sales rep and I got a great price. The sales manager and the finance manager did all they could to get me a great deal. I highly recommend.

kmadsen

Oct 28, 2015

These guys are some real pros! They not only came and got my vehicle and took it to the dealership. But also had it fixed the very next day! The right way! And their pricing was the same if not cheaper than the other guy! I'd give this dealership a ten star if it was available!Kurt M.Spanish Fork,UT.

onlyford

Oct 14, 2015

Came into the service department to get my oil changed (without an appt.). Everyone was so helpful!There was a gentleman in the service department that helped me with my tires. He came out to my car to personally show me how to tell if I needed new ones or not. Love it that he went the extra mile to help me out!!!

Steve Lovinggood

Oct 11, 2015

Our 2015 Flex is the second vehicle from Ken Garff in the last 3 years. Paula and the sales staff made it quick and easy to find exactly the car we needed. Thankyou!

AaronMildenstein

Sep 8, 2015

Everything went exactly as planned. I took my 2012 Fusion in for a safety recall issue I received in the mail. The recall notice suggested that the repair would take about a half day to complete.I contacted the service department online and scheduled an appointment at 9:15. I was there at 9:15 and did not have to wait more than 30 seconds to speak with a representative.My car was professionally handled while it was there. They repaired the recall notice, and did a full workup of other tests, and gave my car a clean bill of health. I was called and notified that my car was ready to be picked up at around 2:30pm.I am very happy with the service and professionalism from this dealership!

TrentB

Feb 19, 2015

I had a great buying experience with a rep named carl, I didnt feel pressured or feel like I had to haggle him down to get the price i needed. I also just got off the phone with Ray, there was an issue i had in his service department yesterday evening and he was quick to get it corrected. So professional all around. Would recommend to anyone.

The Cantwells

Feb 17, 2015

We came in looking for a used F150 we found online. Unfortunately, that specific truck wasn't at this lot, but we found one we loved even more thanks to the great service! Our salesman, David Pusse was great all the way from our first impression through the entire buying process. He wasn't pushy or using any sales pitches like most other dealership salesman use. David was very professional, personable and HONEST. Not to mention, he was very knowledgeable of the vehicles. Their slogan " We hear you" is 100% true. Thank you Ken Garff Ford!

ET

Nov 13, 2014

Experience of purchasing new F-150 was smooth, and as reasonably painless as it could be (lots of documents and all). Sales staff and management were outstanding to work with. Would highly recommend.

dblackburn

Nov 8, 2014

We purchased a vehicle from Ken Garff and took the car home. While waiting for our insurance card to arrive to be able to drive the car we noticed some problems on the vehicle that we were sure weren't there when we test drove the vehicle. We were expecting that the dealership would not fix the problem. It was a used car and was an "As Is" purchase. We contacted Paula, our sales person, and texted photos. We later went in the next day to show them the issue with the vehicle that we weren't happy about. Much to our surprise, Paula and the managers, Jake and Chris, worked with us to resolve our issue without having to get angry or pushy about it. They said they were glad we came to them and talked to them about it and mentioned that they couldn't fix it if we didn't say something about it. VERY happy with the way we were treated. Would recommend them to others. Their company motto is "We Hear You." After my experience I would have to say that statement reflects our experience with them.

MicahB

Sep 4, 2014

Very good service and help from Justin, not a pushy sales pitch just good friendly customer service. Knowledgeable and helpful in all aspects of the purchase.

Gary Tyler

Jun 26, 2014

Cody was awesome to work with it started by me calling him early in the morning asking multiple questions. I told him what options I was looking for he said he would call me back after looking it only took a few minutes for him to return my call with three options. with no pressure I decided to make the hour and a half drive to see for myself what he had even though I had looked on the website and this was very helpful. once I arrived we picked the one option but I like the best looking for a quick test drive and the rest is history.

William Medici

Jun 23, 2014

Craig Schmann came through again! A friend of mine had a bad experience with the other Ford Dealers in the area and asked me where I got my F150! I gave her Craig's name and she now is the proud owner of a Ford Edge! When looking for a Ford, Ken Garff American Fork Utah is the best!

Orrin Rothermel

Jun 16, 2014

I went to Larry H Miller Ford in Sandy first and there was a significant difference between how I was helped. Cody was great. He was friendly and honest through the process. Thank you.

Jerry Orton

Jun 10, 2014

Thanks Craig and the Ken Garff crew, for making the purchase of my wife's F150 a great experience, and making her feel like a queen. I hope this is the beginning of a long lasting relationship, thanks again

JeffJensen

Jun 9, 2014

Smooth transaction, good service, up front pricing. I appreciated Craig's help is getting the car we wanted without any hassle.

Monica Elliott

May 7, 2014

Jim Is a great sales man if your looking for a truck go see Jim for a truck at Ken Garff Ford

Kody Wood

May 4, 2014

Craig was really easy to work with and patiently helped me with my decision in buying a truck. He's very honest and upfront and an all around good guy to work with.

Jeff Veater

Apr 21, 2014

First class operation, everyone was professional, had everything in order, got me in and out quickly, and never once did I feel pressured or stressed.

Carl Johnson

Apr 19, 2014

Carl is so friendly and personable. He helped make buying our car an enjoyable experience! We loved working with him.

MeganL

Dec 3, 2013

Mike Pierce is helpful and friendly! After giving him an overview of what I was looking for, I went to the dealership thinking I knew what I wanted. However, he found me something else that I loved more! And everyone else I talked there was incredibly nice and helpful as well. Overall great experience.

meganl3

Dec 3, 2013

Mike is helpful and friendly! After giving him an overview of what I was looking for, I went to the dealership thinking I knew what I wanted. However, he found me something else that I loved more! And everyone else I talked there was incredibly nice and helpful as well. Overall great experience.

Richard and Shirlee

Nov 23, 2013

We want you to know how very impressed we were with Paula James who was our sales associate. SHE WAS AMAZING!!! We had been looking for a car for months and Paula helped find a car that is perfect for us. She was very kind, sweet, funny, attentive and so patient in answering all of our million questions. We truly had an enjoyable time working with her. Paula was very interested in everything we said, dealt with all of our needs, and sold us a wonderful car. I would never buy a car from anyone else again. I trust her and Ken Garff Ford in American Fork. Everyone there was very kind, but Paula James was exceptional and we were very impressed with how knowledgable and helpful she was. Paula went above and beyond what we ever expected. She was very professional and did everything she could to make us happy and a satisfied customer.. Paula let us test drive the cars we were interested in which helped us a lot in being able to really get an idea of what kind of car we liked the most. Paula helped us find a car in our price and we couldn't be happier! It is all thanks to Paula James. She helped us go through the hand book and set things up in our vehicle, making sure that everything worked perfectly. Never put any pressure on us at all. Paula was fun to be around and she treated us wonderful. We were very impressed with Paula James and will come back to buy another car from her in the future. We will definitely recommend her and your dealership to everyone we know. We appreciate so much Paula answering all of our questions and never acting like she was to busy for us. She made us feel like we were very important to her. You have an awesome employee, Paula James. Thank you for having her there. We Will Be Back!!!! Sincerely, Richard and Shirlee

erica_chavez

Oct 30, 2013

I went in to see Mike since I was referred to him by my sister. He was so great to work with and helped me get the car I really wanted for a price that was really great. He is someone who makes you feel comfortable and I couldn't be happier with my experience. I would recommenced this dealership to anyone, and especially recommend Mike. He is trustworthy, honest, and very friendly!

Rachel

Oct 25, 2013

If you wnat a new car or truck you need to talk with Bill in sales. He will make it fun and painless. We asked him to find us a vehicle and 1 hour or so later he called us back with the perfect car for us. We were suprised because we thought it might take a few days to find but he came through. Everyone at the dealership has been great to work with.

Josh

Oct 25, 2013

If you need a truck or anything he's your guy. He made everything easy and pleasant. Best vehicle buying experience ever.

jenna36

Oct 21, 2013

I bought a 2012 Focus from Mike Pierce and I could not have been more happy. I was on the fence about getting a Ford, but Mike gave me great information to help me in my decision. He gave me a great deal and was extremely helpful. I highly recommend this Ford location and especially Mike.

jenna36

Oct 21, 2013

I bought a 2012 Focus from Mike Pierce and I could not have been more happy. I was on the fence about getting a Ford, but Mike gave me great information to help me in my decision. He gave me a great deal and was extremely helpful. I highly recommend this Ford location and especially Mike.

glenj

Oct 18, 2013

Needed a new Company Van, my purchasing agent out of Texas called Don and he took care of us. Had no complaints about the hoops and restrictions that we had to go through for my company. I picked up the Van today, he had it prepped, fueled and ready to go when I got there so we could get right back to work. The dealership offers lifetime roadside assistance, they are awesome. Don sent us in to Zach and in just a couple minutes we left with the keys. Thanks for the great experience!!

chavez3314

Oct 13, 2013

I purchased a car from Mike last year and had a great experience. When my friend started car shopping a few weeks ago, I recommended we track him down. He had moved to Ken Garff Ford, so we went in and she had the same great experience that I did. I was reminded how easy he is to work with. No pressure, honest, and worked hard to get her a great deal. I recommend everyone go in to this dealership and see Mike Pierce!

Jlp06

Sep 19, 2013

Had Justin Turner as my sales rep, great guy! Was very easy to talk to didn't pressure me to buy and overall helped me to get the 2013 Mustang Roush RS I've been eyeing. Great guy!

brianluangsawasdi

Sep 16, 2013

I am very pleased with the service and recieved at Ken Garff Ford. They employees were friendly and made sure I was comfortable while I waited for my truck to be worked on. I was worried that going into a dealership to have my truck worked on that I would get taken advantage of and replace parts that I didn't need replaced yet. They found the issue and went to work right away! They were fast, effecent and HONEST!!! I will be going back to this dealship any time I have an issue with my truck again. I will reccomend KEN GARFF FORD to all my friends and family! Good Job to all who work in the service department!!!

MrHahn

Jun 18, 2013

Last Friday I went to the local Ford dealer to have the coolant flushed because the truck has 97,000 miles on it. After I got the truck back last Friday afternoon it was leaving coolant puddles everywhere, so I went back on Monday to find out why. They told me the radiator is now bad but their flush had nothing to do with it, it was just a coincidence that the leak started the same day.But here's what really has me ticked off, without permission to conduct any repairs or do anything other than find why my truck is leaking after their flush, they added a bottle or two of stop leak additive to my cooling system. The radiator is still slowly leaking, but now I have some sort of stop leak gunk in my coolant system. They also wouldn't give me a service ticket or documentation for what they did because my service rep (Jarred Robinson ) did it without asking me and made it "free of charge".What I'm concerned about now is that this stuff is going to cause problems with the temperamental Oil Coolers, EGR coolers, thermostats, water pump, heater core, and possibly coolant flow in the heads. Anybody who knows about the 2008 - 2010 6.4l Powerstroke diesel can tell you these items are prone to failure when not properly serviced and individually could cost thousands of dollars in repairs. My truck is already out of warranty so if any, or perhaps all, of these things develop problems then I'm simply going to be screwed over and asked to pay the bill. I find that completely unacceptable given that they have now contaminated my cooling system. Had I done something wrong or modified the truck under warranty they would tell me that I'm at fault and I have to pay for it, now the shoe is on the other foot and they still want me to pay for any problems their mistake may cause. After the service rep (Jarred Robinson) told me what they had done and saw my reaction he knew he had just made a big mistake. He tried to cover it by telling me how great this stuff is and how its "not like all of the other junk stop leak stuff on store shelves", he insisted that this was special stuff only sold to dealers. I made him give me the name so I could look it up. It's called "Wynn's Professional Radiator Sealant". Ford service manuals specifically say "do not use stop leak additives in the 6.4L Diesel", and I have yet to hear a good reason why this dealership thinks that they know better than Ford does. If Ford wanted radiator sealants used then the bottle would say Motorcraft on it.I now ask, what would you do if this was your truck and they tossed some stop leak crud in it without your permission and then refused to document it? These trucks are pretty expensive to fix out of warranty and I've seen stop leak additives make a mess out of an entire 6.4L cooling system, so I'm pretty concerned about this. On Tuesday I sat down with the Service Manager (Ray Paddock) and he offered a free flush and to "help out" with the cost of the radiator. I tried to explain that what I'm really worried about now is the entire cooling system, especially the oil and egr coolers, and asked if he was prepared to warranty or replace the possible failure parts in the cooling system. He immediately replied that this simply wasn't going to happen. I then demanded a service ticket that noted this was done without my permission, it took 20 minutes and they finally gave me a plain service ticket for an inspection. I made them write it a second time to show that stop leak additives had been used in my truck by the dealer, but they flat refused to make a note that owner permission was not granted for this "repair". To sum it up: A leak starts immediately after their flush, when I ask them to find out why they added an aftermarket stop leak additive not approved by Ford, they also doubled the dose of the stop leak additive by adding two bottles, then they insist I'm over reacting and that this stop leak is the best stuff ever invented. However they were too scared to document their work and I had to go through management just to get a basic job ticket. They're also too scared to back up their mistake with any kind of warranty or written promise. They are now more than willing to cover a few hundred dollars to re-flush the system and help replace the radiator (but not at another shop, so I would have to let them at my truck again), but they refuse to be responsible for any issues in the rest of the cooling system.EDIT: I wrote this review on 06/18/2013, and it went online today 07/02/2013. DealerRater gave them two weeks to contact me to work out this issue out and they made no attempt to do so. I also left a message with the dealership receptionist a few weeks ago while I was meeting with the service manager, I told her I needed to meet with the general manager and left my contact information. Again, I have not been contacted to arrange a meeting more than two weeks later.

musicman

Jun 4, 2013

I highly recommend this dealer. Edison, our salesperson treated us very courteously from our very first phone call; he listened to us and tried to meet all of our needs in every way possible. His low-pressure sales attitude helped us see clearly what we really wanted and made the decision process easier. When we asked for extra cleaning in the used vehicle we purchased, the staff did a fantastic job! Thanks, Ken Garff. I think they have proven that they are about more than just trucks...

J4242

Mar 13, 2013

I love my new 2013 F150, Jim was great to work with, the Garff team was so easy to work with, I will be back to get my next truck from Jim

nicca43

Mar 13, 2013

Jim's vast knowledge was impeccably informational. His down to earth personality made for a relaxing experience while purchasing my 2013 Ford Escape. I highly recommend Mr. Elliott assisting you in the purchase of you new or used Ford vehicles. I'll be returning to him regarding all future purchases.

JimElliott

Mar 13, 2013

Jim is a super great salesman, you need to go buy your next truck from Jim, they made it real easy and fast to get are new truck.The Garff team is amazing to work with, we will be back to get are next car from Jim, The sales manager Bob is the bomb.

mayer7795

Mar 12, 2013

Was able to get the car that we wanted and the price we wanted. It was a non pressure sale. Great dealership and sales/finance staff.

Joe

Mar 9, 2013

Jim was awsome, Jim made it really easy when got are new truck, If your looking for a new Ford go see Jim,

J4242

Mar 9, 2013

Jim was great to work with on are new truck, go see Jim at Ken Garff Ford

F150guy

Mar 9, 2013

Craig was great to work with. He was very responsive to my questions and was willing to work with me via e-mail. I can't stand salespeople that pressure me, so I really liked dealing with Craig.

Gingerman76

Feb 9, 2013

I originally came in for a used Ford Focus. As my first time buying a car from a dealer, I was understandably nervous. Unfortunately the car I was originally looking at was sold, but Craig worked with me to find another car. We ended up stirking a deal for a brand new 2013 Ford Focus with heated seat and more options then I ever expected for ONLY $5 more a month then I was going to pay on the used car!!! I will be recommending Ken Garff Ford and their salesman Craig Schumann to all my friends and family!!!

Gingerman76

Feb 9, 2013

I originally came in for a used Ford Focus. As my first time buying a car from a dealer, I was understandably nervous. Unfortunately the car I was originally looking at was sold, but Craig worked with me to find another car. We ended up stirking a deal for a brand new 2013 Ford Focus with heated seat and more options then I ever expected for ONLY $5 more a month then I was going to pay on the used car!!! I will be recommending Ken Garff Ford and their salesman Craig Schumann to all my friends and family!!!

shane8dana

Dec 17, 2012

All of the associates were very helpful with any questions we had and tried their hardest to get us out of there in a timely manner. It was a great experience for us!

wildthing3722

Dec 4, 2012

they were very helpful in finding something i wanted however they told me i could drive it home that day turns out i couldnt and they wouldnt let me back out of the contract even tho they were the ones that told me i could take it right off the lot it would have given me more time to look around

ferfer

Dec 3, 2012

Craig Schumann was a wonderful salesman, such a great help. We weren't planning to get a car that day but there was not reason to not get one, such a great deal and it was the perfect car! We highly recommend that everyone go see Craig when buying a new car!

ferfermama

Dec 3, 2012

Craig Schumann was a wonderful salesman, such a great help. We weren't planning to get a car that day but there was not reason to not get one, such a great deal and it was the perfect car! We highly recommend that everyone go see Craig when buying a new car!

sunsidemountain

Oct 8, 2012

My salesman was great to work with. He listened to my what I was looking for and gave me the appropriate options. My complete sales experience was easy and hassle free. I will be going back to Rob for my further truck purchases.

klucky

Oct 5, 2012

I went into the ford dealership to purchase a new vehicle. When I walked into the showroom I was very impressed with the overall atmosphere and feeling. My salesman Robert Welcker treated me with respect and was so polite. He took the time to answer my questions and helped me to find the best vehicle to fit my needs. His manager Bob Morgan was also very professional and made me feel like I was important. Together Rob and Bob took the best care of me. I will definetly be back and tell other people about my experience there.

Denise Welcker

Oct 2, 2012

Rob was was awesome! He really took the time help me out! My f150 is great! Thanks it was a great experience and I will be back for another one

amystephens

Sep 6, 2012

I am completely satisfied with the service I received from this dealership. Steve Eastman was very helpful, friendly, and honest. He was able to quickly find what I was looking for. So far I love my purchase!

Zack1421

Aug 10, 2012

I had a few questions and he answered every one where I was able to comprehend and he work is reliable I now only go for him he is a great guy and very kind 5 stars for Gus

jcor

Aug 1, 2012

We searched the internet continuously until we found the car we were looking for. When we found the car, we called the dealership for information. Gus Sianava was the Employee that we worked with. He was very helpful, friendly and professional. We had to travel to make the purchase, which Gus worked very hard to get us the information that we needed, and make the purchase as easy as possible. His co-workers were very helpful also. We would work with Ken Garff and Gus again to purchase another vehicle in the future.

Arapaho

Jul 22, 2012

Don never pressured us at all, he was very knowledgeable and answered all our questions. We got our expenditon for the price we wanted. We would recommend Ken Garff to anyone and feel good about.

lizesh

Jul 22, 2012

I feel that the dealership was friendly, fair, not pushy, and made us feel great as a customer. There was not one employee that did not leave a great impression. Great people, great dealership!

jerbrerizz94

Jul 13, 2012

The sales staff at Ken Garff Ford were amazing! Paula James was very professional, friendly, and made me feel like a member of her family. I never felt pushed in any direction, and she was able to answer all of my questions. After I made my purchase she had Kyle Campbell instruct me on how to use the Ford Sync system. Ill tell you what, Kyle and Paula were a hoot and my purchase felt like a celebration with lots of laughs! Kyle was very informative and was even an expert at my smart phone. He made the whole instruction seamless and I was able to retain all of his advice.4 years ago I bought my wifes Honda Ridgeline at Ken Garff and swore I would do business with them again and I am glad I did. I drove past 4 Ford dealerships to do business with Ken Garff Ford in American Fork. I bought a F150 FX4 fully loaded and to anyone reading this please know it was worth the drive! I saved $9000.00 over the next guys "cheapest" price. So my message to anyone buying a vehicle: CHOOSE KEN GARFF! They are quite simply the very best in the business.Sincerely,Jeremie Rizzuto

DWRiding

Jun 12, 2012

Ken Garff Ford - American Fork, UtahI took a look at their website and found that Ken Garff had a bunch of Escapes...I was interested in one because of the discounts offered and the 0% intrest rate offer from Ford Credit...I sent a note of interest and Don Gressman answered the request promptly and efficiently...He was very friendly, courteous and most helpful... NO B.S. & Time wasting pitches are always a plus with me !We reached an agreement within 5 minutes & the whole process took less than an hour...As a bonus, we found out we knew many of the same people, and I made a new friend !I'm going to recommend Don to anyone I see who's looking for an automobile !Thanks Again Don !` Doug Riding WATCHDOG Security South Jordan, Utah

nespy06

Feb 3, 2012

This was the BEST car sale ever!! Paula was fantastic in every way! Quick deal and she even delivered the car to me! I would recommend Ken Garff and Paula to anyone looking for a new car! Thanks again Paula!

loli

Dec 8, 2011

Your salesman, Steve told me about your Ken Garff special on tires, turns out it was a great deal! Had a great experience, will b sure to tell my friends.

demonic13

Nov 23, 2011

Mr. Elliott was very friendly was wanting to help as much as possible. He also knew his job and was able to answer all questions asked without much of a sweat. He even was very supportive in what we were looking for and did what ever he could to find the right vehicle that I was looking for. I would willing recommend him to any of my peers.

Stonebanker

Nov 18, 2011

I found Steve to be not only very knowledgeable, but was able to find me just the truck I was looking for at the price I was interested in. Simply amazing! Thank you again, Steve!

tasmay

Nov 8, 2011

After searching for a F350 Superduty for 5 years I finally found the one I wanted and it was at Garff Ford. Never experienced buying online and out of state before, so I wasn't sure what to expect and was a little cautious. After speaking with Nate regarding the truch and not even being able to see the truck online yet he sent photo's of the truck while it was being inspected and on the rack. After seeing the photo's and speaking with Nate I made the decision to purchase and the price was lower then I expected. The whole experience was extremely easy and not once did I ever feel pressure to buy. Nate always made a conscientious effort to respond to my questions regarding the truck and this was the simplest and quickest auto purchase I have ever gone through. The truck is immaculate and has everything and then sum. I would recommend Garff Ford and specifically Nate and Zach if you want an easy no hassle auto purchase.California Dave

Ann Smith

Nov 7, 2011

I highly recommend Ken Garff Ford in American Fork. I had contacts from Nate by email long before I went to the dealership. He did not pressure me and was very helpful in my choice for a car. There were problems getting the exact car that I wanted so Zach and Nate worked on that for about 3 weeks. Then I ordered the car I wanted with the help of Nate. He was in contact with me throughout the whole process and was great to work with. Nate was always honest with me and my husband and very friendly. We have already recommended this dealership to others.

dmhealey

Oct 31, 2011

Nate was very accomodating to our schedule in coming to see the car. He also allowed us to drive the car up to our mechanic in Salt Lake to have it checked out. We made an offer that was lower than the asking price and we didn't have to wait a long time to have our offer accepted. He didn't try to barter, just accepted the offer. We feel we got a great car at a great price and had a great experience.Patrick & Diane Healey

Jclem76

Oct 30, 2011

Shopped around and this was definitely the lowest price. I was able to do most of the leg work and preliminary negotiating over the phone which is very helpful for busy people. Staff was willing to locate and work on price of any vehicle I wanted. As good of experience you can have buying a car.

Bleazard

Oct 26, 2011

Nate was upfront and honest and I was extremely happy with him. There were no surprises and the price was fair, and the trade-in was fair. It was a very good car buying experience. I also appreciated them clearly stating all the manufacturers rebates upfront and without hassle, and they were the only dealer where these rebates were clearly stated on the internet.

lincolnfamily4

Oct 25, 2011

Bought a used car sight unseen from Nate Holzapfel over the internet / phone.It was very accurately described, which is the most important thing for internet sales in my mind. I would definitely recommend him to anyone.

rscac

Oct 11, 2011

Shelton was very pleasant to work with. We purchased two trucks and he finished the finance paperwork with us and made sure we understood everything! It also only took about 30 minutes to go over and sign yhe paperwork. He had to make a few changes and was able to do it in seconds. Good job!

heatherhamilton

Oct 6, 2011

Very easy to deal with and I am very happy with the price. It was refreshing to not have 10 salesman flock out to us when we drove up.

fivekman

Oct 5, 2011

I first contacted Nate about a month before the actual sale. He was very helpful & never tried to pressure me in any way. He answered all of my questions & indicated that whenever I was ready to purchase the vehicle, he would do all he could to make it as easy as possible. When the vehicle was decided on, Nate took over & got the vehicle shipped to Utah & expedited the service (window tint, permaplate) & had the vehicle ready when promised. I had told him I was interested in some performance upgrades, and several days after the sale, he met me in Provo at a shop that installed performance exhaust systems & introduced me to the owner. He also directed me to a tire dealership in Provo for the purpose of purchasing some aftermarket chrome wheels & winter tire. Nate clearly went far beyond what would be expected. He was very helpful before the sale and followed thru after. I would highly recommend Ken Garff & Nate to anyone!

cbmd60

Oct 2, 2011

shelton and the maintenance guy on the weekend were some of the kindest and friendly people I have ever had the pleasure of doing bussiness with.

zim6879

Sep 29, 2011

My wife and I came to the dealership looking for a used car for our family. Steve Eastman was the employee who worked with us. He was very friendly, and helped us through the process step-by-step. Everything went very smooth, and I felt very comfortable the whole time. We felt we were being treated very fairly, and there was no pressure. It was the best car buying experience that I have had. Thanks to Steve, we will be back and refer our friends and family. Thank you.

daknies

Sep 24, 2011

The ken Garff Ford team Rocks! Very helpful, and the prices are fantastic compaired to other dealers. My trade in value is what I exspected. The whole Experience was great. Keep up the good work!Don

dehart

Sep 19, 2011

Steve and Ken were great to work with. We came in first and met Ken who was one of the most fun and friendly people we had the opportunity to meet and made us feel completely comfortable. After when we were ready to buy the car Steve was there to help us every step of the way and made it a seamless and quick transaction.I never felt pressured to buy a car and I didn't lose any limbs trying to get out of the dealership without purchasing right away. There is nothing worse then someone trying to guilt or rush you into a sale. Both employees took their time, they didn't bug us with incessant calls after we left which is one of the main reasons we were so drawn to your staff. Both employees took their time to explain to us all of our options, they were very knowledgeable and Steve worked very hard to get us exactly what we wanted. Within a couple of days the dealer trade was complete and our car was ready for us to take home. I'd recommend either of these salesmen and the dealership to my friends and family. Had a great experience overall.

azflex

Sep 17, 2011

We purchased a used 2011 Ford Flex via the internet and were treated with respect. The purchase was subject to our ok and test drive. We drove from Eloy AZ. to get car and called a day before we arrived so the car would be clean and ready for a test drive, When we arrived we were greeted by Nate and they looked at trade and ok'd it. The flex was still being prepped (should have been done when we arrived)and as it was completed we had them redo as the detail was not up to our standards. They complied and car was better but not detailed (scratches should have been buffed out)as it should have been. Upon our return we spent another $170.00 to have unit detailed and it came out great.We have finally receieved the title after almost four weeks. The deal we made as far as dolars was fair and we do love the unit. Garff Ford needs to train the get ready shop better. Our sales person Nate was very knowledgeable and helpful. But there has been no after sale follow-up which suprises us.Craig PorterEloy,Az

rawlings223

Sep 8, 2011

Weve been to the dealership many times before for several years. With their friendly and quick auto repair service and recently window-shopping. We where close, but did not found the right fit for our needs in the family until September 2011. Taking the family car to get a repair and spent the waiting time looking around the dealership when we found a perfect fit. Al, the salesperson, aided us in the perchance and my father has never been so relaxed in buying a car. With no worry or regret lingering in the mind we happily took it home as part of the family. It now keeps our Ford Truck company and we adore it. Thank you Ken Garff! And Thank you Al & Shelton!

Jeromyhall

Sep 2, 2011

The staff was very friendly. I was looking for a specific vehicle, and I found seven of them in the valley that had a color and other characteristics I was looking for. The one at Ken Garff in AF, though, had the least mileage and the best price. There was a four-day delay getting it on the lot, though, as it had been sent off to auction and it was apparently difficult to get it back. I had to go without a vehicle during the last two days since my old one finally broke down and was in the shop. I went ahead and got it fixed on day four not knowing what had happened to the one I wanted to buy, thinking that perhaps it had been sold at the auction. I was excited to get the call that the car had not been sold and was ready for a test drive. That was a great experience, and I knew that it was the car I wanted. After three hours at the dealership, however, I still couldn't get in to see the finance guy. The salesman, Steve Eastman, was very friendly and talked with me almost the whole time even though it was his day off. I very much appreciated that. Kudos to him! In the end, they gave me the car as a loner until the next day when I came back to sign the papers. I was in and out in no time.Great car. Great sales people. Thank you!

badwolf

Aug 30, 2011

Had a great experience with this dealership. The car I wanted is hard to find, and they had one. I live in California and they still made the experience easy and pleasant. I flew out to Utah (they offered to ship the car, but I wanted to drive it) and Paula picked me up at the airport and stayed late to take care of me. Wade the finance guy also took great care of me, looking around to get me the best rate he could and also staying late. They also called to check in on me the next day knowing that I had such a long drive back.

khedden

Aug 21, 2011

Thank you so much for taking care of me! I'm glad I found someone who is honest and knows what they are doing. Thanks again.

Andrea McEwan

Aug 19, 2011

Thanks Jim for making my car buying experience so awesome! I didn't feel pressured in any way to buy a vehicle,like you get at some dealerships. Jim was great to work with, he wasn't pushy in anyway, he was helpful and I feel that I got all of my questions answered. I will definately do business with Ken Garff Ford again, and I will share my positive experience that I had with Ken Garff Ford with all of my family and friends!

Canyon32141

Aug 16, 2011

I highly recommend this dealership. I applied for financing over the internet, and received a phone call the same day, informing me I was approved! I then drove down the next day & drove back to my home in a new vehicle. Both Paula & Shelton were a pleasure to work with. They answered all of my questions, and never pressured me into any sort of "deal," or any "extras" for my vehicle. They were very patient, and kind. The entire transaction ran very smooth, and only took a couple of hours to complete. Thank you for a job well done.

japplehunt

Aug 11, 2011

Jim & Justin were great. They worked with you very to find what we wanted. They did not put any pressure on us to buy something we did't want. Very friendly and accomidating. Thanks Fellas, we will see you around.

larrycrenshaw

Aug 5, 2011

Exceptional circumstances and they delivered exceptional service - "straight 5's" are not exaggerated. I purchased a used F150, but a day later and after a trip from AF to Salt Lake, I heard a "roar" in the muffler. Took it in to Ken Garff - they heard it also, but noted that the previous owner had put on an expensive "performance" muffler that creates that loud roar at certain speeds. However, without question or debate,they agreed to replaced the muffler - no charge and give me a loaner car (no charge) until the new muffler was replaced after the weekend. Well, during the weekend, I developed some medical problems that put me in the hospital for a week. We called in to talk to Paula and/or Jim to let them know what was happening. The truck muffler was done but I couldn't get there to test it out. They were very sympathetic and kind and told us to keep the loaner car until I got out of the hospital. A week later I was able to be discharged and go by and exchange the loaner car for the truck (no charge). Maybe not a big deal to some, but for me and my medical circumstances, it was a very big deal. This is the second vehicle purchased from Ken Garff, and it won't be the last. Thanks to the company, to Paula and to Jim for a job well done and the extraordinary extended kindnesses to me and my family.Larry & Cheryl C.

esharp3

Jul 25, 2011

Everyone was great! They helped answer all my questions online. They set up financing and my trade. It was an easy and quick process. If you are looking for a friendly, not pushy car dealership this is for you. So easy to work with.

NeoOne

Jul 20, 2011

I would like to thank Jim and Shelton for their team effort in getting me into a new truck. I could not be happier! I would recommend Ken Garff Ford to anyone in the rocky mountain area to make the trip to the best ford truck dealer around. They have a great selection and will jump through hoops to get you the price you want for your new truck. Thanks Again Jim and Team

Timpanogos

Jul 15, 2011

Salesman Eastman had great product information and made inquiries about finding exactly the vehicle we were looking for, instead of trying to steer us towards a particular vehicle on the lot. This was appreciated and we ended up with exactly with the vehicle we were looking for after it was brought to the dealership from another location... We are happy customers and will buy from the dealer again.

Bodie

Jul 13, 2011

Alan did a great job helping me get into the truck that best fit my family. Thanks Alan my wife I, and our baby girl appreciate it alot

blairhershey

Jul 12, 2011

Steve was extremely helpful and we felt comfortable the entire time. I was just looking and not even planning to buy that day, but we got a great deal and the entire staff was wonderful to work with.Blair Hershey

doylj001

Jul 8, 2011

Great experience, was taken very good care of while purchasing used vehicle. Plan to return in the future for additional purchases. Thanks so much Steve.

jackmanmc

Jul 4, 2011

Our search for the perfect car ended at Ken Garf Ford in American Fork, when Paula James showed us a Red Jeep Liberty. She was so very helpful and honest. She was so efficient and followed up on every detail and offer. There was no pressure or hype, just a very friendly experience in making it possible for us to drive away in a beautiful Jeep Liberty. What a fabulous dealership, with incredible sales people. Paula helped us drive away with a car that we were thrilled to have. Impecible service and people skills. And her follow up service after we had bought the car was amazing. Our next car.....we will definately go to Ken Garf and ask for Paula. SincerlyTom and Margi Jackman

krfairbank

Jul 1, 2011

Alan was recommended to me by a relative. I dealt with him by phone to try to buy a new F-150. He was very responsive and helpful. In the end I bought the same vehicle from a dealer much closer to home.

Stonebanker

Jul 1, 2011

I needed to upgrade to a truck, and mentioned my specs to Steve Eastman - which were VERY specific and difficult to fill. Steve not only quickly found the truck I needed at a great price, but took took the time to show me other options so I could make an informed decision. Very low key, easy to work with, and knows his business!Thank you, Steve!

hs.squire

Jun 30, 2011

I love Ken Garff! I drove 100 miles to buy my new Explorer from Ken Garff. I can honestly say it was worth EVERY mile!

ForeJacks

Jun 30, 2011

The only complaint I have is that the car only came with one key and I had to spend another $140 dollars to get a second key for the car. I also would have like the option to say yes or no to the theft thing they put on their windows and then charge me $400 for. I didn't care for paying that fee when i don't want the service. It should be an option they offer, not force upon you.

Ashley Hogan

Jun 30, 2011

My husband and I needed a bigger truck with more space, for our growing family. We had been other places prior and they didnt have a great selection of used trucks with enough room for us, so we seen Ken Garf Ford and seen they had a great selection of trucks so we stopped in. Alan helped us get in our 2009 Ford, he was very friendly and helpful in finding us our truck, we love our Ford and are very appreciative of the wonderful help we had from Alan.Thanks so much,Coy & Ashley Hogan

pampered14u

Jun 30, 2011

we just went in to see what ken garff had, not to buy. we were looking for a car that would be good on gas mileage and just as we were about to leave alan came up to us and asked what we were looking for, my husband told him and he showed us a couple of cars. needless to say we drove home in a new used car.

Zsoqui

Jun 30, 2011

Nate was awesome. I was just going to go test drive the car but he showed my wife and I the car and we fell in love with it. We feel like we got a great price and he made everything super easy. It was almost just like sign your name and here is your car. It was the best car buying experience I have had and I'll definately look him up the next time I'm looking to get a car.

mus

Jun 30, 2011

My vist was very good allen has wirked very hard at get my new loan taken car of he has been very helpful i would recamend him

dfahringer

Jun 29, 2011

So, I'm the kind of person who does their research ahead of time. I found my dream car on their website for a steal of a deal! I checked the car fax, and even found myself navigating over to dealerrater.com as well. After reading all of the positive ratings this dealership had, I was little curious for myself. I emailed in from their website inquiring about the car I had found. Jim got back to me very quickly. After we exchanged emails, I was on my way to the dealership the next afternoon (TODAY!) to test drive the car. Jim was great. He was so laid back and friendly. When it came time to "walk inside" and talk deal or no deal, Jim started by making sure I was comfortable, asked if I wanted him to get me some water, and even made sure I knew where to find the restroom if needed. We started off with him saying, "bottom line, what do you want to do today?" It was great. I told him the ultimate price I wanted to pay per month, and after a few short minutes he was back with a great deal! I was give over the Kelly Blue Book value for my trade, and the dream car was priced very nicely. At every point in the process, I knew where he was, where my trade-in was, and where my dream car was. Jim always made sure that I was made aware of what was going on and where we were in the process. Jim also wanted to make sure that I knew I could ask any questions. That he did not want me walking out of there scratching my head, but instead understanding everything.When it came time to talk to Mark in finance, the service was the same great service. Mark took his time to explain, and even demonstrate, all the protection plan options. He also made sure that I knew what every paper (and there's a lot) was about that I was signing. I had a lot of questions for Mark, and he was very nice, friendly, and professional in every response. I even had a memory-lapse trying to figure out how Mark had my email address already. He sweetly reminded me that I emailed Jim yesterday. :-)Bottom line: The dealership's rating of 4.9/5 is real. If you are looking for a dealer, go with Ken Garff. If you want a wonderful, easy going, non-pushy salesman, ask for Jim! The next car I buy, it'll be from Ken Garff Ford. And I'm recommending them to all my friends.

brandamit

Jun 23, 2011

My husband and I went to almost every dealer in the Salt Lake Valley and wasn't impressed. The salesmen continued to waste our time and wouldn't listen to what we wanted. They only tried to sell us what they wanted us to buy. But when we went to Ken Garff Ford it was a completly differnt experiance. Carl Johnson litsten to what we wanted took us right to the vehicle we wanted. Took us on an amazing test drive to really "test" the vehicle out. Carl was very knowledgable on the Ford products. When it was time to buy the vehicle he put us in Mark Ingleby's very capable hands. Mark was able to get us financed and we were able to take the vehicle home that day.We recommend Ken Garff Ford. And I think you would be very happy with your experiance. Ask for Carl and Mark

pdawg02

Jun 22, 2011

Paula was very fun and easy to work with. She knew what she was talking about and was very friendly at the same time. She is a good recommendation.

Teri Bailey

Jun 18, 2011

I hate buying a new car. I sat in the truck most of the time or walked the lot looking at the vehicles for sale. But when it came time to go in and sign the paperwork to purchase my new car I was pleasantly surprised with the very friendly and professional service we received! They made us feel welcome and treated us very well. It is nice to see the values of teamwork and customer satisfaction being practiced at Ken Garff Ford! I would highly recommend them to my family and friends! Thanks to all but especially Paula for helping my car buying experience very comfortable.

dbla_ronlvl

Jun 13, 2011

My experience at Ken Garff Ford was great. They responded quickly to all of my concerns and questions and helped me find a vehicle that fit my intrests and my price range.

fabianlobera

Jun 13, 2011

Called in from Central Wyoming at 2:30 pm on a Saturday. Driving a new car at 8:30 that same day. Jim (sales) and Mark (finance) expedited the process knowing that I already knew what i wanted. They skipped the bull and got me in the vehicle I'd requested. I'll be back for my Ford F250 King Ranch. :)

lbaguley

Jun 8, 2011

This is my 8th vehicle purchase in 20 years. Steve was by far the BEST salesperson I have EVER worked with. He is really funny, and very laid-back. There was no pressure to buy, but he had a very straight-forward approach. The sale was easy, and the truck was competitively priced. I arrived at the dealer at 2 pm, and drove off the lot a little after 4pm. I would definitely recommend this dealership, and Steve, to anyone and everyone looking for a new vehicle.

sapnish8

Jun 3, 2011

I had to work hard to get the price I wanted but they were always very respectful and did their job well. The only thing I might mention is that if they loan you a car make sure they put a dealer plate in it before you leave. I didn't notice until later in the day that there were no plates on the car they gave me to drive while mine was getting the rhino liner installed. Not a big deal but apparently the driver is held responsible if you get pulled over NOT the dealer.

emandem3360

Jun 2, 2011

They went above and beyond my expectations! They worked hard to find a car for me that fit my needs and my finances. It was much appreciated!! :) Sergio and Brent were great and very helpful. They knew a lot about their cars. All in all, it was a great experience.

canaada1

Jun 2, 2011

I loved that when I first walked through the cars that were parked, there wasn't a flurry of sales people swarming around. They let us peruse a bit then came and talked to us. They asked all the right questions, listened, and helped me find just what I was looking for and never pushed me. Just let me make the decision to buy. Overall it was a good experience and I have had no problems since I got the car. I even get a free inspection and car wash in 90 days!

tylerfin

Jun 2, 2011

After visiting numerous dealerships along the wasatch front, I finally found one that had the right vehicle and a great staff. I didn't have to go back and forth on pricing, since I had shopped around quite a bit I knew the price they gave me was a great deal. I would recommend Ken Garff Ford to my friends.

houghgb

Jun 2, 2011

This was by far the best experience we've ever had when buying a car. We sold and bought two cars. Brent and Sergio worked very hard to help us get the best price for our trade-ins and to help us find the right cars for our family and in our price range. Shelton was also very good when it came time for the Finance end of our visit. He took time to explain each transaction.This is a good dealership and we will be sure to return for any future car needs.

Milehi1107

May 30, 2011

After dealing with numerous dealerships over the past several months I finally found the deal I wanted at Ken Garff. The initial trade offer came in about $3500 lower than other dealerships. As I was about to walk out of the dealership they immediately matched the higher bids. The sales price was very fair, invoice minus a little. Ron was great to work with, and although the vehicle configuration I wanted was not available they worked with me to find a suitable truck on their lot. Vehicle was delivered clean and fully fueled, and I spent about 20 minutes with Kyle going over the SYNC system which was new to me. Shelton in finance was great to work with, had the paperwork completed quickly and explained everything in detail. Overall, a good experience. S

snoboarder1m

May 26, 2011

Ron and Alan were great. The moment my wife and I got there we were greeted with friendliness and smiles. Even the day after when we had to come back Ron was there and answered our questions perfectly and helped us with everything we asked for. Alan was upfront and honest about everything that was going on and had a great attitude and friendly personality.

allen huntsman

May 24, 2011

I had been to several car dealerships in my search for a car prior to stopping in Ken Garff Ford - I was very tired of the typical salesman pressure and was getting frustrated to the point i was going to start looking at used cars from personal owners so i did not have to deal with a salesman.Sergi Armenta (Salesman) was a breath of fresh air for me - He resonded to my internet inquiry promptly - He did not hassle or pressure me - He simply answered my questions and gave me space to think about things - He followed up but not too strong - When we met Sergio at the dealership he was very friendly, down to earth and seemed very honest. We especially liked his uniform - We felt like we were working with a mechanic/salesman, rag in pocket - Gave us the impression that he was someone that would know the car well inside and out. We felt like we could talk to him on our level - he did not come across as a typical slick, smooth talking salesman he was more of a working man and every dollar mattered. We really like him we told Sergio we had some concerns (Fears) that we had been told about your Ken Garff Nissan dealership in Orem - Sergio promptly took me to the salesmanager (Bob Morgan)Bob was also very warm and friendly. we felt very comfortable with proceeding after speaking just a few moments with Bob he too seemed real and honest. After meeting Bob we then proceeded to Finance (Mark Ingelby) This guy is good..!!! Made us feel very comfortable and at ease. I think it was his honesty that i liked the most. Did not seem rushed and was more then willing to explain every detail of the doc's. He really seemed to care that we fully understood what we were doing. He was not afraid to give his opinion on things he felt strong about and even managed to squeaze a few extra dollars out of me that i had no intention of giving up (Gap insurance and a maintenance contract) i really appreciated his help.All in all - We had a great experience at your dealership.We interacted with three different people and they were all wonderful to work with.You are more then welcome to give my number to anyone who may need a reference 801-735-6135 (Allen Huntsman)Thanks again Ken Garff Ford - WE LOVE OUR CAR & YOU ROCK...!!!!

thunderbckt

May 19, 2011

We just recently received our 2011 F-350 that we ordered in February. With the earth quake in Japan the chip needed for the navigation device delayed the delivery date but all and all the whole experience went well. We are extremely picky customers and I think gave Paula a headache now and then but she was great to work with and has excellent customer service skills.We had other dealers closer to us and actually talked to a couple of them but I think we got the best deal at this dealership.

tntneth

May 10, 2011

Just bought our second used car from this dealership in the past 2-1/2 years. The first purchase was so easy and such a great deal that it was a no brainer to start here the second time. Once again, these guys did awesome! Quick, painless, and a greaat deal. We stopped by on Saturday evening just to look around just before closing time. These guys went the extra mile and stuck around to help us out and get us a great deal. Very laid back staff, never felt pressured to make a deal or rush through the process. Without a doubt, this will be the place we go for our next car.

ute12pacfan

May 5, 2011

WE have bought 2 new vehicle's this year and the comparison is not even close. We went to Doug Smith and bought a Dodge Laramie fully loaded and the experience was not pleasing. Very poor customer service, promises not kept, and know help at all or follow up with how to use the Uconnect system. We are very pleased with Ken Garff. Steve Eastman was our sales rep and he did a phenominal job helpling and assisting us with getting a car and a price we felt comfortable with. We took the Ford Taurus SHO off the floor and never looked back. The IT dept (Kyle) has called me twice to make sure we know how to sync our phones to the system. The finance guy (sorry forgot his name was very helpful and made sure we had the right warranties and even helped us on the price. We love Ken Garff in American Fork and the entire team we dealt with. Steve, youre a great guy and we appreciate your help. Tell your boss to give you a nice spiff. We could have easliy walked out but you made it happen and closed the deal. THANK YOU ALL for a great car and great service!!!

ladyhawk42459

May 5, 2011

the main person we dealt with Alan/sales. Has done a wonderful job with us. We have became friends. We hope this will be a lasting relationship.It was also very nice that Ron was able to be there just in case Alan wasn't and knew enough to help us. Thanks guys.

moefreedom

Apr 27, 2011

We went in thinking we were getting a Ford Flex, we ended up trying EVERYTHING but the Ford Flex! We were going to settle for a Ford Edge, but found it to be Front wheel drive, not AWD. We were at the dealership for over 8 hours and left with nothing. Clayton and Nate were wonderful, but the overall experience left a bad taste in my mouth. The next day, we went to another dealership, and got the Ford Flex that I wanted.

shelbydoll34

Apr 26, 2011

I decided to purchase a car after putting it off for quite a time, Paula was my salesperson, she was very friendly and made the process quick, I had dreaded the whole "sales" aspect of buying a car but she made it quite painless. She is great at what she does and I would send my friends and family to her.

mghallam

Apr 25, 2011

We enjoyed our the service we recieved when we bought our truck so much that we traded in our other two cars. This dealership is so transparent and honest up front that I recommend everyone. Thanks to the wonderful team at Ken Garff in a American Fork.

JADED26

Apr 24, 2011

Paula is fantastic as always, we are repeat customers. She is always friendly, fun and trustworthy. She makes the buying experience easy and as fast as possible. Shelton was great and was very knowledgeable. Sorry we missed Bob this time. It was a great experience :)

EeveeM

Apr 22, 2011

Alan Empey was a great car dealer. I felt that he actually cared about the circumstances that we were delt. He made things work out for us and did his best to have things work out for the better. We went from a Ford Explorer that took 11 mpg and got a new torus that gets 18-24 mpg. I felt that that not only helped us save money, but it gave us a new start and an automobile that could actually get us from point A to point B. Alan not only helped us search for this car, but he actually went on the computer for a price range that would match our needs, which isn't easy to do. When we were looking at the cars out on the lot, we drove around a bit, and it seemed to have something wrong with it, so he had it checked out and fixed tons of problems that could have developed into something fierce later. So, I feel that this is why anyone would want to work with Alan when they need to get a new or used car because he'll work with you in getting what you need/are looking for. We got what we needed. and I'm sure someone else will too. Great job Alan, you were a great help~Carrie

purger

Apr 20, 2011

I gave top ratings because the sales man whent above and beyond in making sure that I was taken care of. He helped with the financing and made sure that every question that I had was answered. He even had our car double checked to make sure that everything was ok. Turns out that the belts were a little lose so they had them replaced and tightend. Over all for a used vehical that kind of thing is to be expected. They then finished reviewing the car and inspecting it and sent us on our way. For my first time buying a car I can honastly say that I don't know what people are talking about when they say buying a new car is "such a hastle".

Kpayne2006

Apr 17, 2011

Paula did a great job. She was very patient and allowed me time to make an informed decision about the truck I purchased. In addition, she was always willing to stay late if it worked best for me. Paula also didn't try to push any one type of vehicle on me. Although I went to see her to specifically look at a SVT Raptor, she took the time to show me other F-150s so I would have a number of vehicles for comparison.The dealership itself was nice looking, comfortable, and the employees all eager to help in any way. The sales manager wasted no time with petty haggling and was right up front with pricing...of course it helped that I came prepared. The dealership allowed me to test drive the vehicle...even though it was a Raptor. This isn't true of all dealers. I went to another place about a year ago, and they refused to allow me to drive the truck. I laughed at them and teased them, because I drove to the dealership in a vehicle that was more expensive than the Raptor!

moris0318

Apr 17, 2011

Since the moment I stated my contact with Sergio Armenta they provided me with the best service and also providing me with all the information about the car and it financial information. I went to visit the dealer to have a closer look at the car and they were strait forward letting me know if the deal that I was looking for was possible. In my case I really appreciate the honesty because I did not waste my time.

knightfamily06

Apr 16, 2011

We were very impressed with the above the call service! We traveled all the way from St. George to buy the car. From the first email till we drove off the lot, we were constantly helped and looked after. Thank you for a great experience! we will definately do business with you guys again~ The Knight Family

bearlake1

Apr 12, 2011

Just wanted to say that Ken Garff Ford has excellant service and very friendly customer service. There is a family friendly atmosphere that you feel when you walk through the front door. Ron and Nate are some of the most friendly,courteous,and understanding salesman that I have ever seen. I bought a used suv quickly and realized that it wasn't right for my wife and I so Ken Garff of american fork let me back out of the deal.What other dealership would allow that? Thankyou Ken Garff ford for your understanding.The used car sales manager was very understanding.Ron and Nate are awesome. I have allready refered them to some of my friends. I wish the very best and success to Ken Garff's finest salesman Ron and Nate,thanks again guys.

randylynwalker

Apr 9, 2011

Ken Garff Ford was my 5th dealership visit today. Usually I am in a real bad mood after the second dealership. Not so with this outfit. They put me at ease, took away the bad mood, and made me feel good enough to buy a new 2011 F150 pickup. This is the second good experience I have had with this dealership. It won't be my last.

vfjones

Apr 9, 2011

Justin was an exceptional salesman. He made the buying process fun. Right from the start Justin helped us out, took us to see what we wanted, and explained the features of the different vehicles. He knows his job well and is a great guy. It felt like having a friend who worked there. We would highly recommend the dealership, and Justin in particular. The paperwork and processing were quick and efficient, the vehicles well maintained, and the pricing was fair. No complaints. This was the least painful experience we have had buying a vehicle.

gillette789

Apr 9, 2011

Very good dealer they were very helpful in my new car purchase.The salesman were caring and new the product they were selling. I would highly recomend this dealer to purchase from. There web page inventory was very helpful to find the car that we wanted.

10101000

Mar 31, 2011

Both Paula and Josh were very helpful in my quest to upgrade from a 2009 Mustang GT to a 2011 5.0 GT Premium despite my fast paced attitude. I love the car and the integrated SYNC system for hands free operation. This is my second purchase from this dealership.

jkturner

Mar 30, 2011

I felt that the experience was a good one. Steve was a good salesman. He assisted us in helped us get the vehicle we have been looking for. The only thing that could have been better was our vehicle was not detailed and we had to clean it after we got home. We were told that they did not have it long enough to detail it. I felt that it could have been vacuumed out and wiped down without a problem. Our vehicle had other issues that were taken of helping it look new. Steve has kept in touch to make sure that we are pleased with our vehicle. The customer service in the Quick lane is also good. I look forward to going back when I need service of my vehicle.

dwcwlc

Mar 30, 2011

We got a post card in mail saying they would buy our 2003 Ford F 150 for 100% of the value of it. We were not looking to trade but thought since we had a chance we would check it out. I started to throw it away but I kept it for a few days. When I called and talked to Jim he told me he had something that was just right for my price range. The most important thing was I had to keep it at the payments I was already making. They greeted us as soon as we got out of our truck, had it ready for us, let us drive it by ourselves (which most companies don't do anymore). I told him what I could pay and he said he could do it for me. Having just bought a Jeep last year and having to deal with their nonsense about the price, this experience was so much easier than that one. I was shocked when he was able to get the payment within $7.00 of where I was. This transaction was so much smoother. I would recommend them to anyone. I was disappointed about the gift card. There isn't much of a choose from on it, but the people were very nice. Great job done!

awendt6412

Mar 27, 2011

I was only there to test drive the vehicle I have been obsessing over for a year now. Steve greeted us quickly and allowed us to take it on a test drive. During our drive, Steve was able to tell me all about the features and even walked me through the sync system and showed me all the cool gadgets the Ford Edge comes with. He was very knowledgeable and very friendly. When we returned to the dealership, as all salesman do, he asked me if I was ready to buy and of course being a $40k truck, I was not prepared to spend that much. Steve was quick to remember a lease that had just been returned and let me know it was used and a few years older but was fully loaded and had low mileage on it. I was able to test drive that one and fell in love! Thanks to Steve, I was finally able to make my obsession a reality and am SO glad I decided to stop by for a test drive. Steve is a great salesman. He wasn't pushy and made me feel that I was getting a great deal and not being taken advantage of. When I returned to pick up my license plates, Steve was kind enough to greet me and put my plates on for me. My overall experience was a great one and I will continue to return to this location for future purchases.

elder123

Mar 25, 2011

Why im giving this Person Nate Holzapfel very good rating, He wa great with Customer Servic. We talked to him on the phone for about two day before we came in to see him We didnt feel pressured. Quality of Work was good also hes straightforward. He's a very nice person we had no conflict. The Price was great, he work on the price with us and helped with the insurance!!:)Overall Experienc great.

tommyvest

Mar 25, 2011

This dealership was by far the best experience that I have ever had... I have purchased 4 cars in the last five years and I am amazed at the level of customer service and friendliness that Ken Garff Ford in American Fork has. The pricing was top of the line and I will make them the sole dealership of choice for any future purchases that I have. I have already passed along this to numerous family and friends and would like to make sure that everyone else knows the benefits of a team like this working to get you the best price and the car you like.... Thanks Guys

Korie

Mar 23, 2011

Justin was awesome to work with! He gave us a fair trade for our old vehicle and went worked hard to find me the flex we wanted! He took the time to explain everything about the new vehicle. And he was not pushy and he had a great personality about him! All the employees were friendly. We will highly recommend Justin and the dealership to everybody! I love my new flex! Tony and korie

dioden2001

Mar 22, 2011

I came in to test drive a 2006 F150 that I had placed an internet offer on. Right before I was leaving my house to come in, Josh called me and I told him I was on my way and he said he would have the truck ready to go when I got there. I showed up, we haggled a bit over the price and in the end came to an agreement which I thought was very reasonable. I am happy with my "new" truck. Thanks Josh.

terra0808

Mar 18, 2011

The two gentlemen i worked with, Nate and Ron, were exceptional. we had a few hiccups along the way, but they were very professional and went out of their way to get my husband and I to where we needed to be. They worked tirelessly to fix all the issues we came across. They listened and understood our situation.

JANCLARK

Mar 13, 2011

We bought our first truck on March 12, 2011. Our experience with PAULA JAMES was exceptional. Paula had a very good knowledge of the vehicles we were interested in. She answered all of our questions completely. She is a great sales woman without any undue or uncomfortable pressure. She is a lot of fun! We drove from Farmington to American Fork to buy this truck and would certainly do it again to deal with PAULA JAMES.

Al Buffington

Mar 9, 2011

This is the fifth vehicle we've bought from Jim and the dealership. If I wasn't totally satisfied, I wouldn't be going back. I buy fleet vehicles and will continue to use them over the coming years. They do an exceptional job and the attention and service we get is unmatched by other dealerships.

wendyigraham

Mar 7, 2011

I called the dealership and made an appointment with salesman Jim Elliott on a Friday afternoon. I stopped by on my way home from work that evening, and I decided to buy the car I went to look at. The service was friendly, the price was reasonable, and the whole experience was smooth and timely.

hmcgaugh

Mar 3, 2011

I cannot say enough about how easy and pleasant my purchase of a new truck was from this dealership. I am located in Texas and wanted to find a particular vehicle. I located it in Utah and contacted Paula. She gave me a fair price right off the bat and arranged the shipping for me. She was great to work with. The truck arrived when she said it would and the whole process was very smooth. I would buy another vehicle from her in a heartbeat!

SOz

Feb 27, 2011

I would recommend this dealer and Jim to anyone. I had a bad experience with a local Ford dealer in the SLC. I sent Ken Garth Ford an email explaining what had happened and within 30 minutes I recieved a call from Jim,told him what I was looking for, he took my information over the phone. When I got to Ken Garth Ford they had two trucks ready for me to test drive.I decided on one and I was out of he dealership in one hour and fourty five minutes. Jim was very pleasant, professional and didn't give me the usual song and dance crap. I really appreciated the entire experience.

MNewman

Feb 25, 2011

This is the second car we bought from Ken Garff Ford and the second time that I've had the pleasure of working with Brandon Marshall, the sales manager. They were the most professional and helpful people to work with, best prices, and I would not hessitate to buy my next car from Brandon as well.

wilsonp

Feb 23, 2011

We were treated like royalty. Justin and Brent showed us a variety of used cars. Each one was clean and ready to drive off the lot. We were given the opportunity to drive the cars off the lot so we could experience the feel of the automobile. We spent a lot of time so that we could give each car a thorough inspection. We have been driving an Escape and that is where we started. We were not rushed and were allowed the time to make our choice. We ended up purchasing an 08 Fusion. The car was inspected by the service department, cleaned and detailed. Such amazing service. Brent made sure that the car would give us the type of transportation that we could depend on. They gave us a carfax to make sure of the care that it had received by the previous owner. Kyle programmed the electronic things available in the Fusion, which was a great service because we needed the help.We would certainly return to this dealership if we needed another automobile.

dangie1318

Feb 22, 2011

These guys went out of their way to get our business. Not one single minute did we feel pressured or like we were wasting our time. We spent lots of money but I think we spent it at the right place. If I were to buy a new vehicle again, I would definitely start here.

sjhardy2011

Feb 22, 2011

Josh Marshall was willing to work with me to purchase a car located in Utah for my daughter in Idaho and I live in Maine. Through phone and email he provided the necessary paperwork and assurances to reach a successful deal. Josh was available to help my daughter on delivery. So far the 2010 Chevy Cobalt has met my daughter's expectations. Josh has delivered all of the promised paperwork.

N7SMF

Feb 19, 2011

I found the Ford Explorer that best fit the needs of our family through ksl.com which led us to Ken Garff Ford in American Fork. We worked with Josh Marshall and feel he is an outstanding sales consultant - very responsive, knowledgeable, easy going, and accommodating. The Explorer needed some modifications and Josh went out of his way to made arrangements for a rental car. One of the key ways that Josh added value to the whole experience is that he sensed what would make me a satisfied customer and diligently worked with me until he confirmed I would be satisfied. I would gladly recommend Ken Garff Ford in American Fork to my friends. Thanks for your help Josh!

taylorbaker

Feb 16, 2011

It was good service. I am a first time buyer and I felt no pressure at all and Josh helped me for like 4 days and I finally bought my sweet Nissan Titan I love it and ill buy from them again. The steering box went out like 3 days after and I they towed it and fixed it for me with no questions at all

tbjohn

Feb 16, 2011

Working with Ken Garff Ford and particularly our salesperson Kyle was a great experience. Easy process, got a fair price, and lots of individual attention. We had not bought a new car in over 6 years and were a little nervous about it. Ken Garff Ford and Kyle made it easy!

breester22

Feb 16, 2011

This company was very friendly with my family in purchasing a car. When I went to pick the car up they went over all the features, made sure I had a full tank of gas, and the car was clean. It even came with a air freshener! I highly recommend Josh Marshal to help you purchase the car. The dealership itself was beautiful, clean, and organized.

c9hansen

Feb 15, 2011

We got a good deal on a great vehicle and enjoyed it very much. However, 5 weeks later we decided it was not the car for us. Justin made sure they took it back with very little expense to us, and we bought another one. We love it and it is a great car that works great!! Thanks Justin!

cobir

Feb 15, 2011

Alan Empey was awesome to work with . No high pressure sales, gave us plenty of time to think, and test drive vehicle. Very friendly and understanding. We had a great experience. Would recommend to family and friends. We got a wonderful deal, could not be happier.

cdudack

Feb 15, 2011

We went to Ken Garff Ford last Fall looking for an affordable new vehicle. We found them to have extremely friendly customer service. We felt we got a great deal on our new 2010 Ford Focus. We are very happy with our new car and our choice of Alan and Ken Garff Ford.

brenhen

Feb 13, 2011

We drove over an hour to look at the truck we ended up purchasing from ken Garff and it was well worth the trip! There was no pressure from Justin at all and no hassle. They were easy to talk to and Justin made you feel like you were family. We were very pleased with how fast they worked to get us home after a long day of searching for that perfect truck. We will always return to buy a vehicle there.

Greg Ramstedt

Feb 12, 2011

Both Jim and Matt took the time to explain things thoroughly, and they let us do a test drive to our house to be sure the vehicle would fit in our garage. They are both very knowledgeable and very patient in answering questions and presenting options. We were able to compare two vehicles literally side-by-side in terms of features, options and price.

ghess

Feb 11, 2011

We have been trading with Ken Garff for several years now and are very satisfied with them. We shopped around and found most other dealers "high pressure" dealers. We immediately leave. We appreciate being able to look around the lot without feeling like we are being followed by a "buzz saw" trying to sell us something just to make a sale. We have never felt pressure from Ken Garff Ford dealership and they have been fair with us i helping meet our needs. I recommend them to everyone that is looking for a vehicle.

Sahagun26

Feb 11, 2011

They were literally one stop shopping. We had put a lot of thought into getting a new truck a d stopped by and three hours later we drove away with a new fantastic truck. This was the second vehicle we purchased from them and it is likely when we need a car in the future we will return.

t.James.7

Feb 11, 2011

Very helpful, I went in and Alan bent over backwards to make sure I was happy. Very friendly and made sure I left happy. I came in from out of town and even though it was late he still made sure I had everything I needed and wanted. He crunched numbers and did everything for me.

mbminer

Feb 11, 2011

Allen was a wonderful and helpful associate and I would recommend him to my friends and family. He was very knowledgeable and he helped my husband and I buy a car after our bankruptcy when no one else would help us. The price of the car was right in our price range and was what we cold afford.

dan thompson

Feb 11, 2011

when we need a new vehicle we would certainly consider ken garff ford again the two sales people we dealt with were very nice and very helpful our experience was great we went to ken garff because they offered a very good deal one we couldn't pass up

MattRasband

Feb 11, 2011

Allen was great to work with. He got me in the truck I wanted at a great price. I liked my experience at the dealership. I felt like everyone was straight forward. Mark in finance was patient and got me what I wanted. Jim was helpful and professional. I will buy another truck at the dealership from Allen Empey.

Dan McC

Feb 11, 2011

I had been planning for some time to buy my son a new truck. After seeing the Ken Garff add, (their prices looked very competitive) I went to the dealership. Allen Empey was quickly there to help me and even went to the trouble, when I couldn't find what I wanted on their lot, to drive to another dealership to get the truck I wanted for my son. The price was right, and I was so impressed with the service that I ended up buying a new truck for myself also. I would certainly recommend Allen and Ken Garff Ford to anyone looking for a new vehicle. I will be going back there when I'm ready for my next truck! -Dan McCampbell

svtmi

Feb 10, 2011

This is the second time in a number of years I had to travel outside California to purchase an automobile. Both times I ended up in Utah, it must be a trend. I found this particular vehicle during an internet search. From the beginning dealing with "Ken Garff Ford", and particularly Paula James was a pleasure. Buying a used vehicle out of state, sight unseen, demands a lot of trust in the sales person you are dealing with. Paula was professional, friendly, and extremely accommodating. The vehicle was just as she described it. Paula went out of her way to make this experience as easy as possible for me, which included picking me up from the airport.All of the staff at "Ken Garff Ford" that I dealt with were friendly and professional, and the vehicle, GREAT!! I will be dealing with "Ken Garff Ford" again, particularly Paula James.Thank you so muchBob

airdave

Feb 7, 2011

From the initial call to the actual picking up of my truck, Paula and Zach were exceptional! This was a sale done completely over the phone and internet. The many professionally done pictures of the truck showed, and proved, the condition and care given to this vehicle. After speaking with Paula, I was pretty convinced that this was the exact truck I was searching for. Her down to earth candor and ability to listen and answer my many questions was a breath of fresh air!. She easily explained how nice the truck was and the many features. Zach helped in the short negotiation and, since I pretty well knew the price of a truck in this condition and miles, I was able to accept the price he gave me. He also arranged great financing for me.When I flew in from California a week later, we went for a short test drive and everything worked just as told to me. Mark, in finance, got the paperwork together quickly and then I was off to California with my "new" truck. They even filled the tank for me!I would definitely recommend this dealership and sales staff to my peers and friends. It was worth the flight and drive back and the price was great! Dave Himbert

Mary L. Steinkopf

Jan 29, 2011

We first contacted the dealership by internet about a new ford fusion hybrid. Josh answered our inquiry and wanted to know exactly what we were looking for. We told him what features we wanted, but they had no hybrids in stock, not even one we could test drive. A few days later they called telling us they had brought one in from another dealer and thought it might be what we were looking for. It was fulled loaded with everything we wanted, color included. We drove it and fell in love. We couldn't leave with out purching our new car.

nino11468

Jan 26, 2011

I was looking for a Dodge Nitro online. I inquired about one at Ken Garff Ford . Jim Elliott responded almost right away. When we arrived at the lot, Carl Johnson was right there to answer all the questions we had. We have had recent credit issues. Shelton Heath took care of us and found the financing that we needed. We previously went to a competitor. What a difference in costomer service. Ken Garff's employee stand out ahead of the others. Way to go!! Thanks again for everything.

tfowler0826

Jan 26, 2011

We drove from Davis County to American Fork to look at a vehicle which was advertised. We were pleasantly greeted by Josh Marshall. Josh made a lasting impression with his honesty, friendly, and genuine personality. He went out of his way to make us not feel pressured and made our buying experience fun and enjoyable. I would definitley recommend Ken Garff American Fork and Josh Marshall to anyone looking to purchase a new or used vehicle.

lbeals

Jan 24, 2011

We could not have asked for better Ford employees to work with us. They went out of their way to help us have the best and easiest and painless experience possible. We felt Josh and Brandon were knowledgeable and honest with us in all areas of the sale. We had an end of lease vehicle from a dealership in Salt Lake City that they took care of for us. Our experience with that dealership pales in comparison to what we experienced at Ken Garff Ford. We will definitely go back there for our next vehicle solely because of Josh and Brandon. Shelton Heath handled the paper work professionally and knowledgeably and quickly, which was greatly appreciated!

diancall

Jan 12, 2011

The minute we walked into Ken Garff Ford Dealship we were treated special by the receptionist, our salesman, Jim Elliott,and all the other managers who helped us to close the deal on our new 2011 Ford Flex. Jim Elliott, salesman, listened well to what I wanted in reference to price and accessories in the Ford Flex. He explained very clearly all of the different models of the Ford Flex. When I picked up my vehicle he helped me to understand all of my different options and helped me sync my phone to my car - "I was thrilled about that feature." Jim has also called me and e-mailed me to make sure my questions are answered and that I am satisfied. Wonderful dealership and I LOVE MY NEW FORD FLEX!

texsont

Jan 10, 2011

I have just moved to the USA from Australia, as such I needed to purchase a vehicle, in Australia I drove a Toyota truck but decided that I would try a Ford in the USA and that a F150 was what would suit me. My wife and I reviewed the advertisements in the Salt Lake Tribune for a few days, during this time we also looked at a few dealers in Salt Lake itself, we then noticed the Ken Garff add in the paper so we decided to drive out and take a look to see what they had to offer. We were very pleased to see that they had a lot of F150 on the lot, not long after arriving and walking around the Lot Kyle approached us to see if he could assist us. We looked at a number of trucks with different options, in the end we were considering a Blue Lariat and a Red Platinum. When it came time to talk Money, Brant joined Kyle to work on a deal with us. We indicated to them at that point that we were not interested in running back and forth between dealers so they needed to give us their very best deal upfront, we did indicate though that we would shop some other dealers to see if they could match the Ken Garff deal. In the end the other dealers were not able to match it and we also felt that one of the other dealers were not being completely straight with us as the truck they were pitching to us was not the same vehicle that we wanted (it had a couple of options missing and they still could not match the Ken Garff deal). Bottomline we bought the Platinum from Ken Garff.I have to say that I was a little taken back by the way the additional maintainence plans were put to us by a third person who's name was Mark, my wife who is orginally from the USA told me later that is the way things are done here although I feel I could have been prewarned by either Kyle or Brant that this would have been part of the conversation as I really felt that we were being pressured to purchase the extra options... we not purchae them. Following the actual purchase of the truck, we had a bed extender and a spray in bed liner installed which went well except the bed extender was put in upside down but as soon as Kyle saw it he had it installed correctly.

hercdzl

Jan 3, 2011

I enjoyed the overall way that I was treated by Kyle and Brandon. My issue is with the truck I purchased and beleive it is the reason why the previous owner traded it in. While driving in the 45/55 mph range in high gear the truck vibrates terribly. I asked them why the truck was priced the way it was, explained I don't have a ton of money to deal with problems. I was told that the price was due to an internet special and that the truck had gone through the dealers multi point inspection. I'm sure it did but this problem was pre-existing. I noticed it while taking a long trip where i had to drive at less than interstate speeds. Now, I'm stuck with a truck that i really enjoy accept between the speeds of 45-55 in high gear because it shakes all over the place. I can't afford to have it looked into nor can I afford to trade it. Research on the internet tells me that it's pretty common problem with super duty trucks and there really is no cure other than replacing the truck. To sum it up, Kyle and Brandon are a great team and can talk about all sorts of things while your paperwork is being processed. Don't expect them to know the truth behind the used vehicle you want to buy and do your own research before even showing up. Had I known of this problem prior to arriving on the lot, my test drive would have been much different.

Connie Partridge

Dec 31, 2010

Jim Elliott responded quickly to an email inquiry about the availability of an advertised truck. He was excellent to work with, patient and able to answer all our questions. He sold us our truck! We could come back because of Jim's attitude and salesmanship.

craigdavis

Dec 29, 2010

Jim was great to work with. There was a warranty item that needed attention. He took it to the Buick dealer and totally managed the work with them. He always called and told me the progress till it was all done. I couldn't ask for better service. I'm happy to refer my friends to Ken Garff in AF.Thanks, we love the car.Craig and Whitney Davis

jay.radke.msu

Dec 29, 2010

We found an F150 online and talked with Paula James in internet sales. I made an offer that was not accepted, but Paula was patient and I know she spent some time talking with the sales team about the value of the pickup. I was contacted by Paula a few days later and after some discussion simply made another offer and told her I would drive down the following weekend and pickup the truck if they would accept. All was agreed. The truck was ready when we arrived and was in excellent condition as I was told. I was a little disappointed in the wear on the tires as they are hard to assess by photos on the internet. All of the documentation and payment was handled efficiently and we were on our way home within a couple of hours. I did have some trouble some months later with the 4-wheel drive that needed repair. Once my mechanic figured out the problem--a transfer box shift motor-Ken Garff agreed to supply the part at no extra charge to me and it was shipped to my home in a few days. Overall, my experience with Paula and Ken Garff Ford was excellent and I will look here again for a truck when the time comes.

boyce76

Dec 29, 2010

We LOVED this dealership and were made to feel right at home. Everyone was friendly and helpful and we felt very comfortable. Unfortunately it seemed that as soon as the papers were signed we were forgotten about. When we returned to have work done on the truck that was part of the contract, we felt like we were a nuisance whereas the previous day when they were trying to make a sale they were bending over backwards for us and treating us like kings and queens. I don't mean to say that anyone was rude or unkind, it was just a stark difference presale to postsale and unfortunately left a little bit of a bad taste in our mouths. I would come here again, it might just be the nature of the beast but it is unfortunate nonetheless.

patsyvandyme

Dec 28, 2010

I flew in from California to buy a car advertised on the internet. The transaction was smooth as could be. It was a pleasure working with Carl and the rest of the crew at Ken Garff. I was dealt with fairly and never had a reason to worry.

len1952

Dec 28, 2010

This was the third car/truck I have purchased from Paula she has always went above and beyond to assist us and to make sure we always get the best deal. The dealership has always been our favorite for service as well, over the past 11 years we have purchased 6 cars/trucks from them they all have been serviced by them, even the Lincoln we bought from another dealership.

nrhansen368

Dec 9, 2010

No pressure no hype just straight forward assistance and a great product. This dealer went above and beyond the necessary to make my experience a good one. Even after the sale was complete they were willing to make adjustments to items I had over looked. I will recommend Ken Garff Ford to my friends and family.

stmartin6

Dec 7, 2010

I called three dealerships asking about the new superduty. Jim was by far the most helpful. I was very specific in what I was looking for. He gave me a couple of options and said they had several on their lot. I came into Ken Garff and test drove one for the first time. Wow, what a truck. I do not like the high pressure what do we have to do to sell you a car stuff, Jim was very patient with me as I told him it was going to take a while to make up my mind. I ended up buying a new truck after a couple of weeks. I shopped at two other dealers and they only had a couple of trucks to look at. Jim made it easy for me. I would recomend him to everyone.

lester84

Dec 4, 2010

I knew that i wanted a new F-150 because Ford did not take any of the government bail out money and i thought that it was a far better truck than the Toyota Tundra and the Nissan Titan. I had been looking at trucks for about two months and after driving all three thought that the F-150 was the best truck. I test drove the Ford at Brent Brown Ford in Provo. I did not like the dealer ship nor the manager that came to talk to me( i cant remember his name). So i called two other Ford dealerships and talked to Ryan at the Ken Garff Ford. I told him what i was looking for and he informed me that he had quite a large selection of F-150's to choose from so i went down to see the trucks. He was waiting for me when i arrived with my wife. There were five times the trucks to choose from then at the Brent Brown dealership and Ryan was really nice. My wife and i drove two different trucks and Ryan was really helpful going over the options and differences in the trucks(even though it was really really cold). We decided we liked the lariat pkg. We went inside to work on the price of the truck. Brent Buhler came out to talk to us and they gave us a really good deal with out all the "smokey mirrors" lol thats what Brent called it. So we decided to go ahead with it because we liked the truck and the way we were treated. We went over the numbers with Shelton and it went just fine. Everything was what we wanted. We were going to take the truck that night buy we wanted the leather treatment applied to the new truck and decided to pick it up the next day. When my wife and i went back after work the next day the truck was all ready to go. Ryan hooked our phones up to the sync( which is really cool) and we were all finished. The whole thing went really good no one lied to us or pressured us into a decision. I really love my truck and it looks great in the new garage. The problem is my wife now wants the Explorer that is coming out next year so my guess is we will be back to Ken Garff Ford for that one.