Used Cars for Sale at Kerry Nissan Of Florence in Florence, KY

Upset Customer

Jul 26, 2016

Absolutely worst customer service I have ever had. If I could give them negative stars, I would. I took my brand new car there for the first oil change and they FORGOT to put oil in my car - YOU HAD ONE JOB!!!!!!! Got a recall notice in the mail a few weeks ago and tried to call to set up an appointment to take it in for that, left multiple voicemails with the service department - never got one phone call back. I called & called & called only to have to drive to the dealership to schedule the appointment a month out. Rude service department, rude customer service department, rude title clerk, rude operator, all of them - RUDE. Don't ever bother to leave a voicemail - trust me, no one will ever call you back. Don't buy a car there, trust me. Worst decision I have ever made.

Tony

Apr 29, 2016

worked with Amanda and she was very helpful in my buying process. i am now driving a brand new sentra and love it!

Janet Roy

Apr 8, 2016

I had purchased a set of tires of Kerry in November and since then the car shakes while traveling I-75 at 60 mph and more I took it to ask about setting up an appointment. Ok, I was told to ask a certain man at the service desk and he, (I thought) was helping another woman at the time. So, I waited as a person would. After a minute or so it was apparent they were having a personal conversation about someone they knew. No effort was made to tell me just a moment, or we will be right with you. The guy just sat while looking at me and continuing his conversation. The woman was not polite and said help this lady. So, I felt it was pointless and I needed to pick up my child from school, so I left and as I did, no one offered anything such as someone will be with you. It was a waste of time. Furthermore, not trusting anymore of their oil changes.

Cindy

Apr 7, 2016

I recently leased a 2016 Rogue. My salesperson, Steven Hughes, provided me with the best customer service I have received in the process of deciding which vehicle I was going to choose. He went above and beyond to assist me. He is knowledgeable about all Nissan's and worked very diligently and worked with the manager and the finance dept. to acquire a deal I was able to afford. He contacted me after the deal to follow-up to see if I had any questions or concerns. If anyone visits Kerry Nissan in Florence, please ask for Steven Hughes to assist you. I highly recommend him. He truly cares about his customers. I love my new Rogue. Thank you Steven for all your assistance.

Ms. Missy ( Smiley)

Feb 18, 2016

What a GREAT expeience I had buying from Brian and Dave... They took really good care of me to the point I didn't have to leave my job... Love their friendly home like service...

Dissatisfied with Kerry Nissan

Nov 18, 2015

I am in need of a tire rotation, and I wasn't sure if that was covered under my Altima lease. So, I called the Kerry dealership of Florence where I lease my car from to ask. I was transferred to the finance department and someone from finance told me that yes that is covered. He never offered to look up anything for me. I called the service department and scheduled the service appointment. After taking off of work to bring it in, I found out from the service department that it is not covered. When I spoke to the finance department again to express my aggrevation, this time they said that the tire rotation isn't ever included. Only the oil changes for the 1st year. He then told me that all the covered services were given to me when I leased my car. So he was basically saying that I should know what is covered. My lease is almost up and I will not lease or purchase another car from here.

unhappy Nissan customer

Sep 18, 2015

I purchased a car in Late August of this year and I am still trying to get my old loan paid off. It has been one excuse after another. When I did first go to the dealership to get a look at the car I made an appointment. After driving 45 minutes to get to their dealership I was told that the car was driven off the lot by service/lot techs. The car would not be back for a few hours. i went off. I left and then after calming down I decided to go back to the dealership since if this car was available it was a good deal. i was there for hours. Very slow process and promises made and not kept. Almost a month later I am still trying to get my old loan paid off and get information on my new loan. i was told by one person that 4 out of their 5 finance guys walked out and they were short handed. if that is true tell your customers the situation so they know up front that they will be there a long time. I was promised certain things for one of the sales manager and a month later nothing! While i was at the dealership buying my car there was an older couple there that was struggling with dealing with the finance dept. they bought a car from them three month prior and their old loan had not been paid off and they had a lien against them. i should of just walked away the first time. Beware of this dealershipat!

David S

Aug 28, 2015

Chad Snider salesman was great and easy to deal with overall. The business manager Chads boss, service manager, and finance guy were not nice at all towards me. Fighting and arguing about the car I purchased, which needed exhaust work, I was promised they could fix on Monday but had to wait till Friday. On Friday still arguing between Service manager TimG and Chad, this whole experience has made me extremely uncomfortable as a customer. I was promised the exhaust system would be fixed and paid for it to be fixed. Not happy about my buying experience here at Kerry Hyandai. I will never be back here again, nor any of my 7 children to purchase a car new or used.

Nick R

Aug 25, 2015

Fast, fun and friendly buying experience. I got exactly what I wanted and had a good time in the process. My family and I will be returning for our future vehicle needs.

Derek

Aug 10, 2015

Saw used car on cars.com and emailed dealership to see if it was available. Received a call that the car was available and scheduled an appointment to see the car. When we got to the dealership we waited about 20 minutes for them to "pull the car up around front". Unsurprisingly, when the salesman finally came back he said the car was gone and sold to a wholesaler and there was a mix up in the paperwork. Completely unprofessional to call and schedule an appointment with a client and not even confirm that you still have the car.