Used Cars for Sale at Kia of East Hartford in East Hartford, CT

Pking

Oct 28, 2016

I stopped in to buy a car with no money and I owe money on my old car not only did Mario not pressure me into buying a car he also got me approved in the process was very fast. He did not harassed me. He listened to my situation.an helped me work around it. He did not lie to try an sell me a car, he was honest and helpfull. thanks

Brandi

Oct 26, 2016

I purchased my first Kia from Kia of East Hartford and I'm extremely happy. Mario was very knowledgeable, kind and helpful with the whole process and got me into the car I wanted for the price I needed and got me out of a previous lease. I would highly recommend giving them a chance if you're in the market for a vehicle!

Nancy Aronne

Oct 24, 2016

I had an amazing experience this past weekend at Kia of East Hartford! Mario Cipolla was great. He explained all my options between buying and leasing and helped me decide on my new Optima! Alexis was also great and helpful in reviewing all the features of my new car. I will definitely be back!

Happy customer

Oct 24, 2016

Ryan was helpful in getting everything put together from the papers being signed to the insurance. The finance manager was very informative and went over each paper before we signed it. He also got us a good interest rate in our loan. Alexis called the day after we bought the car to check in and was helpful and courteous. The service department did a nice job on the Permaplate application and was finished faster than expected. Ryan and Alexis meanwhile worked on getting the drver's manual I asked for and did it with a smile. All in all, a good car buying experience.

Tina Virola

Oct 24, 2016

Mario is great to work with! He goes above and beyond to make sure each client gets the car they want at a good price.

Igor

Oct 22, 2016

We were on the search to trade in our Hyundai Elantra for a bigger, more comfortable sedan.Eli, the salesman at Kia of EH, convinced us to try KIA Cadenza. He demonstrated a highly professional job, explaining in details and with concrete data how Cadenza compares vs. other brands. He found a nice car at a no-hassle better price than two other dealerships we talked to. The trade-in process was quick and absolutely no-nonsense, thanks to the financial manager at KIA of EH. We are happy with our purchase.

Pking

Oct 21, 2016

Very friendly.helped me get rid of old car and in a new one.he wasnt just out to make a sale he accually helped find the best option with my situation. He didnt pressure me and made process go by fast.

Tashi

Oct 14, 2016

This was the best experience I've ever had buying a car. The sales team is friendly, well educated, and truly looking out for your best interest. I would highly recommend Kia, and espescially this location, to anyone!

Bulk diamond

Oct 4, 2016

Mario did a fantastic job working with me and I will recommend him to all my friends and family he is a great asset to kia

ALefty

Oct 2, 2016

Most productive time spent in search for a new car ever. Mario was excellent with his time management skills, he got me what I was looking for in my new vehicle and move on to the end result of helping me purchase the car. Great job!

Lori

Sep 29, 2016

very good experience buying a kia soul. Salesman knowledgeable and attentive. Process very smooth. Manager handled the paperwork quickly and efficiently. No pressure to buy additional options but did take the time explain the options.Overall very good experience!

Sharon A.Trainor

Sep 8, 2016

Terry and I would like to thank Ryan Peterson for all his hard work getting us in the 2011Dodge Challenger R/T Classic. He was awesome salesman . Also , thanks to Mike for getting me approved for a loan. Even though we are moving to North Carolina at the end of the month. We would come back up to buy another car from Ryan. Thanks again for everything.We love the car. Sharon & Terry

Jessie

Aug 31, 2016

I couldn't be happier with my new Soul it is more than I expected and Mario the salesman gave me all the details I needed to know and spent ample time explaining the features and making sure I got to test drive and feel comfortable before making the purchase. I highly recommend the Kia Soul and Mario if you ever need a new car.

Marie/Sorento

Aug 30, 2016

Mario Cipolla was great to deal with. I would highly recommend him!

Maria

Aug 28, 2016

Freddy as an outstanding rep .. He made my experience with the Kia Dealership amazing ..

Princess DI

Aug 17, 2016

Helped me find the car of my dreams for the right price. Listened to what I wanted in a car and found it for me in2 days! Thank u Mario

Dad

Aug 16, 2016

Kia of East Hartford made finding and buying a used car for my son a painless and fast experience. I would recommend them if you are looking for an inexpensive yet reliable new or used car.

Diane pellegrini

Aug 15, 2016

Mario was very efficient in finding me the. Car I would love and also fit my budget.GGO JOB MARIO

Bigcat

Aug 13, 2016

If you're looking to purchase a vehicle Mario is your man. He's very knowledgeable of the vehicles. Mike also helped with financing for a very easy purchase.

Zachary Gain

Aug 13, 2016

Ryan at Kia of East Hartford was a true professional and helped me get into a great Volvo s60! Their prices are extremely competitive and they offer a stress free buying experience.

malonepi104

Aug 5, 2016

Our Experience was fantastic with absolutely no issues. Mario was The BEST!!! The finance staff were helpful and FAST. everything went smother than could have expected. GO HERE!!!

Roberto Vazquez

Aug 4, 2016

All the people from the internet sales person and floor sales person were knowledgeable and friendly. All my questions were answered to my satisfaction. It was pleasant experience. I look forward to servicing my Kia Soul at Kia of East Hartford.

roberto4512

Aug 3, 2016

Great experience and the people were great to work with. They were friendly and very easy to work with. I was please with the price and purchase of my used 2014 Kia Soul.

MikeN1234

Aug 2, 2016

Great experience from the start and through the pick up of the car for pre-owned purchase. The whole transaction was smooth and the sale consultant Akeem was very helpful in explaining all features of the Acura TLX.

NutmegTech

Aug 1, 2016

Kia of East Hartford made it very easy for us to purchase two new vehicles for our business. Thanks to Mario our buying experience was effortless.

Mario

Jul 30, 2016

Purchased a 2014 Optima. Sales consultant (Akeem) was wonderful and extremely friendly. Overall had a good buying experience. We found a manufacturing defect on one tire which the service manager (John) replaced with no questions. Touch up paint was ordered and arrived as scheduled, as was lug nut removal security tool.

Bill Vice

Jul 25, 2016

Fabulous purchase. Howard Hill was extremely helpful and made the entire process easy and smooth.

Lisa R. Burke

Jul 15, 2016

I had a wonderful experience at Kia. Thank you, Kevin Knapp and Mario C., you guys were great. If anyone is looking to lease or buy a Kia, you have to stop by and talk to these guys. The customer service was wonderful and they really care about what the customer wants.

Jroy910

Jul 10, 2016

Great experience with Mario, seemed that they were having some technical issues with their financing department and it took about an hour and a half longer to get out than my wife an I anticipated. I think the finance guy was a little overwhelmed that day but overall the experience was good. Just took longer than I thought.

CWilliams

Jul 6, 2016

Wonderful experience from the get go, everything was explained beautifully, The Kia Optima was everything I wanted to be at a great price.Akeem made the experience wonderful and seamless

DARNELL GIBBS

Jul 1, 2016

Ryan made buying a new car pleasurable,has a way of making a person feel comfortable with the process.over all it was great I got the car I wanted.

bendejohn

Jun 20, 2016

I purchase a couple cars a year so I know what might be out there for buying experiences. Kevin and Mike were fantastic! I did throw them a curve requesting an out of state reg which they haven't done before. They handled it very professionally as it was a lot of work (and stress) for them. THANKS! The dealership is very neat, clean and the buying experience very relaxed and comfortable. Pricing was also exactly were I wanted to be. I have another Kia that I didn't purchase from the previous owner of this dealership but do have it serviced here and it has been wonderful. Great job guys! Thanks Again. Ben

Paul

Jun 12, 2016

Ryan made buying a used car a pleasant experience. He is very knowledgeable and friendly. There was no pressure. I had a question on the last service on the CarFax and Ryan ensured the car was serviced before we picked it up.

Kimberly Maldonado

Jun 8, 2016

We had just started looking for a new suv when we pulled into Kia. I absolutely fell in love with the 2016 Sorento. Mario was our salesman, he was great!!! Very patient and really took the time to answer my questions. Love the dealership.

"Happy costumer"

May 26, 2016

ive been in many dealers before, but Kia of east Hartford, is the best! And Ryan Peterson, is the guy to help you getting your new vehicle. He exceed my expectations, took time to show me all the details on the car I chose, very professional, and nice... I can't thank Ryan and the dealer enough, for their service and help on getting my 2014 Kia Sorento! Love my new ride!

Simone cruz

May 22, 2016

Kia of East Hartford is a great place to buy your car, and Ryan Peterson, is the guy to help you!!! He's the best... No pressure at all, he did a excellent job showing me the vehicle I was I interested on it. He made my car buying very easy and worry's free. The finance guy work he's number to get me in a great rate. I'm please with the service these guys offer. And the next day, I was driving my 2014 Kia sorento. I'm a happy girl! Thanks guys!

JOE SHEA

May 18, 2016

great experience with great sale team...fair value for my trade, they prepped and delivered the vehicle in less than an hour as i completed the transaction on a Saturday...whoa

newcar,Judi70

May 2, 2016

My recent car purchase went smoothly. I was very impressed by the friendly, no pressure atmosphere at Kia of East Hartford. I was looking for a new vehicle but was not sure it would be a Kia, but Howard Hill, my salesman was very informative and knowledgeable. He made my purchase easy and answered all of my questions. Howard was respectful and not pushy and I am thrilled with my new car!! Thank you for making this a great experience!

Lorraine

Apr 30, 2016

I just leased a 2016 Optima, turning in a 2013 Optima. Mario was my salesman, very professional and no pressure. All the people i had contact with were kind and eager to help. I have been taking my car to Kia of E. Hartford for service the past 3 years and I have always been very satisfied with that department!Lorraine

Raiderrush

Apr 30, 2016

Like others, I was not pressured at all. They were even able to find me a better rate than my own bank, which I thought was pretty good to start with. Special thanks to Ryan Peterson, who kept me informed at every step. First time I've ever hugged a car salesman. =)

Jessica

Apr 27, 2016

I love my new Sorento and the buying process was very smooth. Ryan was a pleasure to work with and I did not feel any pressure at all. He really helped my decision process!

Wow! What a deal!

Apr 24, 2016

This might sound familiar to a lot of you, we walked into the Kia dealership only for a price; we ended up buying a new 2016 Kia, Sportage. We had visited other dealers and we did get some fairly good prices. But when we went to Kia of East Hartford, they pretty much blew everyone else out of the water. Mike Singer, Business Manager, and Danny Pavao, General Sales Manager, they are good guys to deal with. Upfront, honest, genuine. Now let me tell you about our Salesman, Anthony Diaz. I've read some of the reviews about this dealership and a lot of people refer to Anthony as someone who goes above and beyond. I gotta tell you he goes more than just above and beyond, he goes out of his way to take care of things that he really didn't even have to take care of or weren't even expected of him to do. I actually trust no one, but I would back Anthony up with whatever he said he would do, I know he will do it. PS if anyone out there is reading this, quit messing around and come to Kia of East Hartford to buy your car.

Daisy

Apr 20, 2016

Entire staff, especially Kevin, was so helpful in finding a car for me on super short notice! Great place, willing to work with you, not limited to Kias, and HONEST! Fantastic place- already recommending them to others looking for a new car!!

Wow, what a deal!

Apr 19, 2016

This might sound familiar to a lot of you, we walked into the Kia dealership only for a price; we ended up buying a new 2016 Kia, Sportage. We had visited other dealers and we did get some fairly good prices. But when we went to Kia of East Hartford, they pretty much blew everyone else out of the water. Mike Singer, Business Manager, and Danny Pavao, General Sales Manager, they are good guys to deal with. Upfront, honest, genuine. Now let me tell you about our Salesman, Anthony Diaz. I've read some of the reviews about this dealership and a lot of people refer to Anthony as someone who goes above and beyond. I gotta tell you he goes more than just above and beyond, he goes out of his way to take care of things that he really didn't even have to take care of or weren't even expected of him to do. I actually trust no one, but I would back Anthony up with whatever he said he would do, I know he will do it. PS if anyone out there is reading this, quit messing around and come to Kia of East Hartford to buy your car.

Julie88

Apr 18, 2016

I HAD SUCH AN AMAZING EXPERIENCE AT KIA! I WAS SO EXCITED TO TAKE HOME MY NEW 2016 KIA OPTIMA! ANTHONY DIAZ WAS EXTREMELY HELPFUL WITH WORKING WITH MY PRICE RANGE THAT I WANTED TO SPEND AS WELL AS PROVIDING ME WITH EXACTLY WHAT I WAS LOOKING FOR IN A CAR! THANK YOU EVERYONE!

Mary Ellen Courtemanche

Apr 18, 2016

Salesperson was excellent ~ no pressure and answered all my questions. Financing was easy, and service for protection plan was great and super accommodating. Highly recommend this dealership.

Mary Ellen Courtemanche

Apr 18, 2016

Salesperson was excellent ~ no pressure and answered all my questions. Financing was easy, and service for protection plan was great and super accommodating. Highly recommend this dealership.

Satisfied customer

Apr 16, 2016

great service came off as a very honest individual and A extremely knowledgeable employee. Will definitely be back and will refer any one who asks me. Thank you

catcher36

Apr 15, 2016

Purchased a Sorento The salesman Antthony made my car buying experience very simple and easy. I will highly recommend purchasing from KIA of East Hartford and visiting Anthony for a great car buying experience.

md12345

Apr 15, 2016

Anthony of Kia east Hartford is a excellent host and humble consultant when I went in I told him what I wanted and the price I could afford and wam bam there you go he provided me with the Audi a4 luxary sedan if anyone is at Kia of east Hartford he is the man to go see .with a family of 4 the wife loves the car and the kids can't wait to take a ride every morning to school . Thanks so much anthony .

TORRES10

Apr 14, 2016

Glad to have someone to understand what its the importance of family. He made this sale experience one of a kind My family is now in a new safe ride. Thank you So much.

a7281251089

Apr 14, 2016

Walked in looking for a car for my dad and what can I say the people in here are Awesome. They are very attentive to what youre looking for and our sales rep Mr. Diaz was Excellent. We couldn't of asked for better help then what we received from him. Love this place......

Cinda

Apr 8, 2016

They made me feel important..I own a business so financing was an issue I thought but they made it possible.. Anthony, Kevin are awesome, also the gentlemen in the back room was fantastic..( forgot his name) when you pick up your car and have to sign a zillion papers..ugh hate that part...he made it a breeze..also service dept..is a joy to work with...each individual is different , don't go by what other people have stated..go see for yourself how great they are!!! Also you will see a guy walking around looks like an average Joe...he's the owner, another great guy...Give them a try, u won't be sorry!!Cinda

Gaurav

Apr 3, 2016

Kevin and Howie were extremely cordial and helpful. They made my buying experience smooth and ensured to answer all my questions. Overall it was a good and satisfying experience.

Eagle

Apr 1, 2016

I was very please with Mario the sales man. He answered all my questions and helped find a vehicle that met my budget. I am very please with the Kia service staff. Mario was great and has a great personality to work for customer service. Thanks to the staff for all your support and help.A happy customerMicki Colon

Aliton223

Mar 31, 2016

I recently visited Kia to test drive a car for my son which will be his first car, wasn't ready to buy yet & I expressed that to Mario & he was very professional with no pressure buying, I will definitely be back to visit him in the near future as soon as my son gets his license. Sebastian C.

Susan E

Mar 29, 2016

*Staff answered all questions about the vehicle*Very thorough test drive, highway and city streets*Negotiating was finalized to our satisfaction*Sales staff found our desired vehicle (model,color, options) very quickly

Richard

Mar 29, 2016

I recently purchased a Kia Sorrento at Kia of East Hartford. The overall experience was the best new car buying experience I have ever had. The salesman was extremely helpful, the price negotiations were painless and we ended up with a vehicle that meets all of our requirements at a very good price. We will certainly recommend this dealer to our friends and we will return for any future purchases.

Maria

Mar 29, 2016

Kia of East Hartford is professional, honest and very accommodating!! They got me in a car quickly and painlessly. I highly recommend them to anyone who is interested in buying a car. If you're buying a car, Go to Kia of East Hartford!! You will be treated like royalty!!!

Sean Phelps

Mar 28, 2016

Had a great experience purchasing my vehicle from Mario. Was a quick and easy process. Had only come in to look at a vehicle with no intention of purchasing that day but ended up loving the vehicle and feel very comfortable with my decision to purchase the vehicle.

Saad

Mar 28, 2016

Mario at KIA East Hartford is a nothing more than a liar. He sold us a car with many issues and had us put down a large deposit of $2000. When I noticed the issues in the car and told him I didn't want the car, he told us he would keep the deposit and told us to get out. This dealership is a joke. They will thief you out of your money to sell you junk and you won't see it coming. Avoid this place at all costs.

Amy.R

Mar 26, 2016

I want to thank Mario C. for all he did for us. No beating around the bush that is what me and my husband were looking for. We came in looking for options, not a purchase but we felt comfortable in the end. So much so we will be picking up our brand new sportage in a few days.

John R.

Mar 24, 2016

My daughter purchased her new Sorento from Anthony Diaz in November and I purchased my new Optima yesterday from Anthony. Great prices - friendly staff - and Kia makes a great deal - this is my 3rd Optima - Kia of East Hartford should be proud to have Anthony on their staff - he is the best salesman I have ever dealt with -Friendly - NOT PUSHY - and well knowledge on Kia vehicles. need a new vehicle go see Anthony you wont be disappointed. Their Finance manger MIKE is also a home run to work with.

Read me!

Mar 24, 2016

5 out of 5 stars. My experience was amazing. I highly recommend. I got my 2016 Kia Sorento and I am loving it. What are you waiting for, go down there right now. Tell them Eric Torres Sent you

Areviewguy

Mar 23, 2016

I've worked with Ryan Peterson since his days at Mazda and have continued to follow him to his current venture at Kia. The reason being? Car brands change, models come and go, but nothing replaces a good salesman. Do yourself the favor and check him out.

C.Abraham

Mar 23, 2016

My car buying experience was easy. I saw the Acura I wanted on the web site, went in & met Kevin, drove her, negotiated & bought her that night, picked her up the next day. Easy!

Michelle

Mar 21, 2016

Mario of Kia E. Htfd help my husband and me buy a truck and a SUV. It quite a pleasant experience and found us both the most reasonable deals. We both would highly recommend Mario and the other staff like Kevin, Anthony and Danny.

John Anthony Locario

Mar 21, 2016

Purchased an Optima. Mario made my buying experience simple and easy. I will highly recommend purchasing from KIA of East Hartford and visiting Mario for a great car buying experience.

Kia4life

Mar 21, 2016

My wife and I were looking for a safe vehicle to travel up north in and heard a lot of good things about the Kia Sorrento and Kia of East Hartford. We stopped in close to closing time on a Saturday evening and dealt with one of the jolliest salesman we've ever dealt with. Mario was funny, friendly, and made our shopping experience very fun and comfortable. He's definitely a great person to purchase a vehicle from and Kia of East Hartford is a great place to purchase/service a vehicle. Our experience was so wonderful that a few of our close friends also purchased vehicles from the dealership. We would give it 10 stars if it were an option.

Humzathehonda

Mar 19, 2016

Mario at Kia was very helpful in helping us find the car that was a perfect fit for us. Overall, very friendly dealership. Thanks Mario.

jace2033

Mar 18, 2016

Great place to purchase a new or used car! I bought my Mazda 3 in December and I absolutely love it! My salesman Mario was very helpful. Anyone looking to purchase a new or used car come on down to Kia of East Hartford they'll lead you in the right direction.

Mike58

Mar 16, 2016

Researched lots of dealers in CT and Ma. Found cars at Kia of East Hartford to be the lowest prices around. Website was accurate and easy to use. All requested information was promptly answered by Mario with no sales pressure. Was immediately greeted upon arrival at the dealership by someone other than Mario. When I informed him who I was here to see, instead of saying he was inside, he proceeded to escort me right to his desk. That's service you don't always see. Mario gave me the opportunity to inspect the car by myself so that I didn't have to wait for him to finish with another customer. Mario arrived shortly after and was always cheerful, friendly, and honest. The car was exactly as I expected. If you purchase a car there you will be greeted by another pleasant individual. Business manager Mike Singer. He made the purchasing process as easy as possible. He was able to beat my pre-approved bank rate and also found a warranty plan that better suited my extensive driving. After the sale when they say "call if you have any questions" they mean it. Even when I Emailed with follow up questions they replied without hesitation.

Mik111111

Mar 14, 2016

Mario was terrific and helped me find the perfect car within minutes, I was happy and walking off the lot with my car the same day

Steve11

Mar 12, 2016

I bought a used Chevy Silverado from this Kia of east Hartford and had Mario as my salesman. He was very helpful and got back to me very quickly with all of my questions about the truck. When I went to purchase it it was very fast and painless and he did not push me getting every upgrade which I appreciated.

JJ

Mar 12, 2016

Ryan Peterson is the best. Great easy experience and a good deal. Love my soul.

Esther W.

Mar 5, 2016

I just picked my KIA Optima up last night. It drives better than a Lexus. I couldn't be happier. It is also just so beautiful. I can't stop looking at it! In addition to that my salesperson,Ryan Peterson,was just phenomenol. He did everything he could to put this deal together to my satisfaction. He went the extra mile on every level. His professionalism,knowledge and low key salesmanship was refreshing. I could not recommend this dealership enough....GO THERE NOW.....ask for Ryan and your hard earned money will be very well spent.

cinda

Mar 4, 2016

Anthony my sales person was able to show me exactly what I wanted and I love it..Kevin knabb makes you feel as though you are part of his family and will try to please you in every way he can..mike in the office where you have to sit and sign all those papers, ugh, made it as simple and fast, but still made sure I knew what I was signing ..total awesome service even Dow to the repair shop..I can go on and on, but visit them and see for yourself... U will not be dissaponted! Cinda Fiamma

TonyColon

Mar 3, 2016

On the website, I found a great looking used Sorento and decided to check it out. I first inquired via a message on the site... received a timely response from Mario Cipolla welcoming me to stop in and test drive... so I did! My wife and I liked Mario right away. He was very personable, funny and knowledgeable. He never pressured us on anything and answered any question we threw at him. For questions he didn't have an answer to, he consulted the right people and got us an answer. The entire experience went very well. Mike Singer helped us tremendously as well... getting us the deal we needed with my shabby trade-in (can't believe he got us anything for it!).I am a Very Happy Customer! It is very cool to know that there is a GREAT dealer near me that I can count on and not worry about haggling with.

RIMustang

Mar 2, 2016

I was looking for a 2011/2012 Mustang and found a 2012 at this dealership that was in a really good condition so I decided to buy it. I've had it about 1 week now and I have to say it is in better shape than I thought. If all the used cars this dealership sells are like this then I would not hesitate to buy another one from them. Also the sales people were very friendly and easy to deal with.

Tony Colon

Mar 2, 2016

I've known about Kia of East Hartford for some time as I live right in town. When I looked at the Used Car Inventory on the website I was immediately attracted to the listed Sorento. I made an online inquiry and shortly thereafter was contacted via a text message that the car was available and would be ready at my convenience for a test drive. This showed me right away that I was welcomed. Upon arriving I was greeted by a pleasant young man named Mario who had the Sorento upfront and ready. He went over a few things about the vehicle and off we went. Mario was very knowledgeable and answered all my questions. He never HAGGLED with me over my conditions. He introduced me to Mike Singer who sat us down and took very good care of us... again, never pressuring us to spend anymore than we were able to. In fact, Mike made sure I received more from my trade-in than it was really worth. He worked hard to get me the best rate possible. We were able to drive our newly owned Kia Sorento away in just a few hours. We are very happy customers! The staff at Kia of East Hartford are the best I've dealt with. I highly recommend them!

Rachel

Mar 1, 2016

Great dealer, very helpful and accomodating; got my car quickly and I couldnt be happier! Thanks to Anthony!

Robert ( Bob) Donohue

Feb 27, 2016

These guys are the best! No pushy sales tactics just good honest and up front. Mr. Diaz and crew met me at the door and went right to work for me. I would recommend this place over any other dealership in the Hartford area. Second to none, hands down, no bull!! Kudos East Hartford Kia

Gonzalez Family

Feb 26, 2016

We were in need of another car and decided to look into some Kia's. As soon as we walk in, we automatically felt the family atmosphere. Anthony Diaz, the sales rep who made this process easier than what we expected, was a huge help and made the stress of buying a new car minimum to none! I highly recommend Kia of East Hartford and highly recommend going to see Anthony Diaz when you go there. He will find the right car for you at the right price and go more than the extra mile to make sure you get what you deserve! Thanks very much to Kia of East Hartford for our new Kia Optima! We will definitely go back for our future cars here on out!

IliaTamara1

Feb 22, 2016

They went above and beyond to correct an earlier mistake as you can see by my previous review, which I wish I could erase now, and I ended up with a better deal. They went above and beyond to make things right. They made me a fan and I highly recommend them.

IliaTamara1

Feb 21, 2016

We test drove a car, fell in love with the car, agreed to a lease instead of a purchase cause they said it was the only way to get the car, I sign the papers, then they bring out a completely different car.

Don B

Feb 17, 2016

Our experience at Kia of East Hartford was exceptional. The salesman Ryan Peterson was very knowledgeable and courteous. He found exactly what we were looking for and took his time explaining and demonstrating all the vehicle had to offer. The General Sales Manager Danny Pavao was pleasant, accommodating, and proved to us that their slogan of 'we will not be undersold' is a practice they honor and not just a gimmick. I encourage all to visit these guys first when looking for a new vehicle and give them a shot at earning your business because I can attest that you will not be disappointed.

MJ

Feb 17, 2016

I got approval for an auto loan without much credit history. The sales rep was very knowledgeable and provided detailed information. 3 days after my very first phone call I drove away in my Nissan Sentra.

Jonna

Feb 16, 2016

I went today to turn in my leased 2013 Optima and look for a new one. I have dealt with Kia of East Hartford in the past but mostly for car service. Their service department is exceptional with a shout out to Jeff for being pleasant and polite. I have been dealing with a Sales person, Tony Diaz since August of 2015. He has been very professional and patient with me as he has kindly walked me through the leasing process. If you are looking for a Kia dealership please give this one a chance. It's not perfect and has room for improvement in their customer service in the sales department, but Anthony and Jeff will not disappoint as they go above and beyond to make you a happy Kia customer. I leased a 2016 Optima LX , props go to Anthony for a job well done.

Rosalyn1211

Feb 13, 2016

as a first time buyer they made my buying experience go smoothly anthony was very friendly and helpful also mike was great no pressure at all from both will definitely refer someone

dbaker

Feb 12, 2016

Our experience at this dealership was extraordinary. Our salesman Ryan Peterson was very helpful finding us exactly what we wanted and taking his time to explain and demonstrate every feature the vehicle had to offer. He was extremely informative and was not pushy or overbearing in any way like some other dealers we visited. The General Sales Manager,Danny Pavao, who handled the financial part was very accommodating and proved to us that their motto about not being undersold is not just a gimmick but something they honor. I would recommend this dealer to anyone looking to purchase a vehicle as you will not be sorry. You have to check out the KIAs to believe it. I could not believe how far they have come with the quality and styling.

Mike

Feb 5, 2016

We bought a new Sorento, Anthony Was very professional and knowledgable! Management was great and not pushy at all!!! 10 out of 10. Highly recommend Kia of east Hartford!

Amber

Feb 2, 2016

We had a wonderful experience here. We went in, test drove and bought a Kia Sorento. We traded in our Gmc Acadia and they gave us by far the best trade in value around! Weve owned many cars, and this was the smoothest purchase yet!!

GGandGG

Jan 14, 2016

Sales experience was very good. The usual wheeling and dealing, but I ultimately found that my experience was one of the better car negations I've had and I've had a LOT of them. Ryan was cool and pretty easygoing. After all if you can't negotiate then you will end up going somewhere else. Traded in a 2 year old Range Rover for a 16 Sorento SXL V-6. This car blows the Range Rover away in features and quality. I loved the Range Rover but seriously if you can lose the ego a little the Kia nameplate is a great car and worth buying over so many other overpriced, less impressive SUV's.

Wr1953

Dec 31, 2015

Our salesperson,Mario Cipolla, was terrific! Very pleasant and straight forward. He and the whole staff at the dealership made our car purchase a much better experience than we were used to. I would highly recommend Mario and company to any one interested in a Kia!

Carl T

Dec 29, 2015

Anthony D. Helped us get our New Kia Soul. Straight answers, easy process. Love the New Car!

Richard L

Nov 25, 2015

From the time I walked in the door to the time I drove off with my new car, never did I feel pressured or hassled. The staff took the time to fully explain everything and went the extra mile to make sure I was completely satisfied. Would definitely recommend this dealership to anyone looking for a car.

Olga Medina

Nov 18, 2015

Anthony is a wonderful person he help me out like no other company has. I love the kia dealership, you have wonderful people that work there and are willing to help you. I will come back in the future if i need another car!

DanielD

Nov 6, 2015

I went to Kia of East Hartford with the purpose of purchasing a new vehicle after the untimely demise of my old Hyundai Elantra. I was greeted by Nick, a new hire to the dealership. He was warm, friendly and was able to help me locate and purchase the car that was right for me. He was very knowledgeable about the products and services that he was offering and when he didnt know the exact answer to questions he was able to get those answers for us. Dan the Finance manager is "the man". He was able to get us the deal we needed and a great rate. Overall the experience was enjoyable and I was completely satisfied. I was treated as a person and not just a sale.

E. & E. M.

Oct 30, 2015

My wife and I were very pleased with this car dealership. Right from the start I felt we were important to them. I would highly recommend them to anyone looking for a pleasant experience in car leasing and purchasing. We were well served by all personnel we dealt with. That includes Howie Hill, Sales Agent Ryan Peterson, Business Manager Daniel Faria and Service Manager Jeff Smith. They all did the most they could to make our transaction smooth and timely. I'm certain they will do the same for you...Thanks again, guys!

mike

Oct 8, 2015

Great experience with Sales Representative named Anthony. Proffesional, knowledgeable and prepared. I'll continue to shop at Kia of East Hartford as long as the A Team is there! Their competitors can learn a lot by emulating them.

mikael

Oct 7, 2015

Anthony did a great job finding the right car for me. Proffesional, knowledgeable and prepared for our appointment. I'll be sending my friends his way.

Mat

Oct 4, 2015

Five Stars to the team at Kia in East Hartford! I know without a doubt I got the best deal possible thanks to the cooperation and patience of Howie and Ryan. Right out of the gate, Howie and his manager matched the price I was quoted by another Kia Dealership. In the end, the deal ended up being better than I could find from any other Kia dealership in CT or RI. During the buying process, Ryan made sure everything went smoothly. He showed a tremendous amount of patience with us. We bought two new Kia Souls so as you can imagine there were a lot of decisions to be made, i.e. colors, options etc. Ryan guided us through the process and went above and beyond our expectations to make sure we were happy with our purchases. Overall, the experience was great in terms of customer service and price. Not only that but since taking delivery of our Kia Souls we've found the quality and value of the vehicle itself is fantastic...very fun to drive! We made the right choice for a vehicle and dealership. I would definitely go back to Kia in East Hartford and I will be recommended them to others.

JayP51

Sep 30, 2015

Terrible dealership to go to. Salesmen lied about price of car just to make a profit, one even used a xxxxxx slur when I decided not to buy anymore and started ranting about how he's a military vet and could kick my a**.

Aysemari

Sep 28, 2015

Very professional and courteous.We bought our new Subaru from here and the staff were amazing and they always called when they said they would they stayed within the timeline they gave us no hassles no problems great experience all around George is a great salesperson and provides excellent service. And And then he Danny was amazing with the financing and gave us a great rate.

Cgillen106

Sep 15, 2015

i get to travel with my husband across the country and one thing I have been able to depend on are the kia dealerships. The one in East Hardford is right at the top just like I expected. Most of the time for service this time was to buy. This dealership went out of their way to find the perfect Soul in the state of Connecticut and they found it. Everything I wanted, but not only was the salesman George was awesome so was the financial manager unbelievable. If anyone deserves a "10", this dealership rocks. But what is great is the service department rocks even better. What an awesome team

Happy in South Windsor

Sep 12, 2015

Nick Hammond was excellent and extremely knowledgeable about the vehicle. He made the the buying process easy. Thanks!

KF

Sep 7, 2015

A fabulous experience at Kia of East Hartford. Ask for Anthony Diaz if you go. He worked with us, showing us several cars and options (all with our "must haves") to find the exact car that we were looking for. It was a better option than the one we thought we would end up with. Daniel Faria worked with us through all the paperwork, explaining everything and making sure that we understood what we were signing before we signed anything. I highly recommend Kia of East Hartford to anyone who is looking for a new car.

Jewels

Sep 4, 2015

I just bought a Sorento and I was very happy with the whole experience. The salesman, Nick was a pleasure to work with and the financing was very smooth and easy. Everyone was very accomodating, happy customer!!

Luv golf

Sep 4, 2015

Went to buy a car there and the bent over backwards to get the deal done. Even though the deal never got done because of what stil owed on my car, I would not hesitate to go back

Doctork053

Sep 1, 2015

I was looking for a car and stopped by Kia oh East Hartford on my mother's referral. I told the salesman George Rodriguez my choice of car the Optima and my budget. He arranged a test drive and then the manager Danny Pavao was able to make me an offer 33% than what I had given as a max payment. I took the car home that day. Great experience truly a deal I could not refuse highly recommend Kia of East Hartford.

lidia pina- lima

Aug 31, 2015

all names mentioned above they were excellent and very attentive that made me fell very relaxed also they explained everything very well

Jessehunter

Aug 27, 2015

We purchased a use Optima from them yesterday, I can't say enough about how wonderful they made the car buying experience. We went in dreading buying a car and walked out thrilled. They made the whole experience quick and painless and gave us a wonderful deal. We are beyond pleased and would recommend them to anyone.

lindsay1029

Aug 18, 2015

I had to have the radio in my 2010 Kia Forte replaced. Jeff and John were absolutely amazing. It's nice to be able to go to a dealership and have an actual conversation with someone versus just small talk. They got me in and out as quick as possible. I don't care that it's a 40 min drive for me, I'd go back for service any day, let's just hope I don't have to! :)

Sorento/lx

Aug 5, 2015

Every employee helpful and pleasant to deal with. Salesman Randy Searles very patient with us. Finance Dept. efficient and able to meet our needs. I do believe the Warranty could have been explained clearer from the beginning of our visit. We were led to believe we were entitled to the Powertrain 120 months/100,000.

Betty

Aug 1, 2015

I love my new Soul! My salesman, Randy Searles, worked very hard to find the right car for me and my budget. He presented several options and willingly stayed after hours to work with me. The business manager, Dan Faria, made the "signing process" painless. I would highly recommend this dealership. I know I will certainly buy from them in the future!

Mark W.

Jul 23, 2015

The service was great, the salesperson George and the business manager Dan.F. were very accomadating and informative on the purchase of my vehicle. Would recommend to family and friends.

Love my sorento

Jun 24, 2015

I was already driving a 2013 Sorento which I leased. Love this vehicle! So when my lease was up I knew I wanted the same model just needed third row seating. They worked within my budget and I drove home a 2015 Sorento. I'm super happy with the service I received.

KellyC

Jun 19, 2015

I went to Kia of East Hartford just to look around and to get an idea if how much it would if I decided to get a new car in the future. George Rodriguez was there to assist me. He showed me exactly what I wanted in my price range. Knowing that I was "just looking", George still took his time and answered al of my questions. I went back three days later and drove away in my new Kia Sorento and I love it! Thank you to everyone at Kia of East Hartford for making this car buying experience awesome... I know exactly where I will go when I'm ever in the market for a car. I suggest that if you are looking for car, start here....

Anthony

Jun 17, 2015

Just purchased a Kia Sportage from Anthony, very happy with all of our service and Anthony was the greatest! The process was quick and easy. Customer service was excellent and i recommend buyers to go to Kia of East Hartford.

Gilman J Michaud

May 19, 2015

Anthony has given me excellent service in giving me the car that I wanted and as further advice I would come back to Anthony. The advice and service was beyond excellent. As far as future trade in's i would come back to him and Kia of East Hartford. Anthony is very dedicated in his position and as a salesman. Being a senior i find it difficult crossing in bridges and getting to the facility and service dept. Also having problems with my back, legs and joints and in going up and down stairs i dont do well, Im being accominated and its surprises me how much they helped me with everything.

Bruce

May 8, 2015

Anthony Diaz is the man to see at Kia of EH. His patient and kind way, along with his caring manner, makes car buying a breeze. If you're looking for a new KIA, used KIA or just a car, make an appointment to see this man TODAY. You will not be sorry. Anthony put me in a new KIA for about what I was paying for my previous car--with a maintenance package. WOW! The entire staff is very nice. Go see them today.

Nicole

May 2, 2015

I am so thrilled with my lease of this car! Thom Broadhurst, Danny Pavao & Daniel Faria all went above and beyond to find the exact car that I wanted and get it financed. These men are true professionals! They made my experience a great one from the minute I walked in the door to the day the car was delivered to me. Thom alone spent hours going over all of the features that the car has with me, and when he asked me how I felt at the time, I truly felt overwhelmed with it all (in a good way of course). I have been driving this car for 17 days now and no one can wipe the smile off of my face! Thank you so much Kia of East Hartford!

Kevin H.

Apr 30, 2015

George was incredibly responsive and very helpful when I was shopping for a Kia. I initially had no plans on buying, but the dealership was able to put me in a much newer, better car than I had before for a comparable payment. Everyone I have dealt with thus far at the dealership has been very friendly and helpful.

JB

Apr 24, 2015

I lease my cars. Always for 3 years. I have been leasing from a different dealer for the last 2 vehicles. My current lease was coming due and I was over my miles. The dealership where I leased the car gave me nothing but hassles and headaches despite the fact that I was a loyal customer. So I tried Kia of East Hartford after receiving an advertisement from them in the mail. Doubtful about the content of their advertisement (looking to buy my car) I called anyway and expected a bunch of bull and run around. It was exactly the opposite. I told Danny Pavao, the sales manager, exactly what I had, what I was looking for, and that I was not interested in what I had been put through by my current dealership. He actually called me back within hours and we made a deal over the phone! I still doubted that they would stick to their word, and when I drove in with my trade, I expected back-peddling and double-talk. That never happened. George Rodriguez, my salesman, was prepared with the car just as stated. The finance manager, Dan Furia, had the paperwork prepared. The entire process took about an hour. I drove away expecting a phone call that there was a problem with this, that, or the other and that I needed to return to sign something, pay more money, etc. I just can't believe how efficient and honest the whole experience was. I highly recommend this dealership to anyone looking for honesty, efficiency, and a really nice new car!

JB

Apr 24, 2015

I just leased a 2015 Kia Optima from Kia of East Hartford from George Rodriguez. It was the easiest, most efficient car buying experience I have ever had. I literally called the dealership, gave them the information on my trade/buyout and told them what I wanted. The sales manager, Danny Pavao literally called me back within an hour and I was able to agree on a purchase over the phone. I found this unbelievable. In fact, I did not believe that when I got there, they would actually stick to their word and there would be some nightmare haggle process to endure. This did not happen. The car and paperwork was waiting, I arrived with my trade, and everything was processed in about an hour. I had been shopping for months and had experienced nothing but grief from the dealership where I had leased my two previous cars. I have nothing but positive things to say and everyone from the salesman, the sales manager, and the finance manager were on the same page and prepared for my arrival. I highly recommend this dealership and sales team to anyone looking to avert the hassles and haggles of a large, commercial dealership. If I needed another car tomorrow, I would go back there without hesitation.

Nicolai and George

Mar 30, 2015

My dad and myself went to Kia of East Hartford and ended up taking my dad's new Forte 5 home that day! Very good experience with nice and easy to work with people who are not pushy. George and Dan were easy to work with and even the owner Jay come out to chat with us. Would highly recommend you go there if you are looking for a new or pre - owned vehicle.

SarahL

Mar 29, 2015

I went to kia of east hartford looking to buy a used Soul. After looking at a used one on the lot, my salesmen Steve suggested the possibility of going new. I didn't think that was possible with my budget in mind, but after running the numbers my payment was about the same on the new car!! I would have bought the used car and been happy im sure, but to me it shows that the dealer really cared about what was really the best scenario for me. Thank you kia of east hartford and staff!!

Hartford

Mar 27, 2015

Sales person made promises that he didn't have authority to make. Waisted 5 hours of our time dealership not run professionally. Then change deal at last minute after taken deposit.

Chuck Sadosky Singer , Songwriter, Producer

Mar 26, 2015

Great service from Kia East Hartford...special thanks to George Rodriguez and Dan Pavao for working with me. Excellent and highly recommended dealership.

Ana and Tamias Sorento

Mar 18, 2015

I am absolutely thrilled with the service I received. My car sales man George was very helpful and understanding of my needs and wants. I drove off the lot with a new car thanks guys!

Sue and Dan

Mar 15, 2015

We went to the dealer after finding a used car on Cars.com but unfortunately it was sold by the time we got there. The sales rep, George, helped us find another car within our budget. The day we went to pick up the car, he was showing our son the car and noticed that the back wiper was not all the good and had it replaced. That is not something you see everyday.

L.R.

Mar 9, 2015

We came up from Waterbury and got the best deal here. We stopped at several other Kia dealers and we felt like just another # to the others. Treated right by Kia of East Hartford and George and Danny were both easy and great to work with.

Brooke N.

Mar 2, 2015

Was looking for a car within my price range, George worked with me and was very helpful. The people here are very helpful and treat customers well. Didn't try to talk us into anything we weren't looking for. Great experience here!

Cheryl and Randy

Mar 1, 2015

The salesman George at the dealer was very helpful in explaining options for financing as well as determining our needs in a vehicle. The buying experience was a pleasure and they should expect repeat business.

Denise

Jan 9, 2015

First, let me say that I'm not generally the type of person to write a review about anything, but after arriving home with our new Kia, I knew that I had to tell people what a wonderful experience my husband and I had. We live over an hour from Kia of East Hartford, and had been calling what seemed like every Kia dealer in Connecticut and Massachusetts, after the initial phone call, I knew we were going to buy our car from them. When we arrived, the exact car we had spoke about over the phone was parked out front and warmed up. The other dealer we had been to couldn't find the car when we arrived, and kept us waiting for nearly 30 minutes when we got there. Not the case here!!! Our salesperson was totally on top of it! We ended up taking the car home that afternoon and on the way home my husband even said that was easy. And for him to say that, it means something! Very pleased and will go back for our next car.

JeffR

Jan 6, 2015

I was very skeptical of going to the Kia Brand. I have had Honda's all my life. I decided to just go and check out what they are all about because I cannot afford a new car and i'm on a budget. I was very impressed with how my Kia Forte drove. The car surpassed my expectations. I ended up purchasing this vehicle 45 days ago and didn't want to write my review until i had the car for a while. It's awesome, super on gas, drives smooth, i look forward to driving it. I'm equally happy with Kia of East Hartford, the people knew what they were talking about! The sales team and sales manager weren't pushy and explained everything so i could understand the process. I called two weeks later with a question about how something in the car worked and they were great, helped me figure it out over the phone. Highly recommend Kia of East Hartford.

bob f

Dec 31, 2014

went in for oil change and trans. service. While doing their inspection they found that the battery needed replacement, and did so. Also they noticed that a tire was mismatched in size by a local tire shop and would cause the car to pull to one side. I would have never found this out if not for their attention to detail. I doubt any other service shop would have noticed. great job by great people.

SarahL

Dec 29, 2014

I wanted a new Sorento that had to have leather, back up camera, and AWD. I visited a Kia dealer closer to my house where i was led around the lot to look at 20 different Sorentos. After a hour we finaly found one i was interested in but it had more options then i originally requested. I didnt want to pay more for options i didnt need, so i left. Then i E-mailed Carlos at Kia of East Hartford. I told him what i wanted and set up an appointment. He listened to my needs and found me the perfect car the first time. 2 hours later i was driving home my new Sorento. Thank you Kia of East Hartford!!

KimS

Nov 21, 2014

The staff at KIA of East Hartford was very helpful and patient with me through out the whole process. I felt like they really took the time to find the right car for my needs. Thank you Mike, Carlos, and Jay!!

marylewis12

Oct 11, 2014

I purchased my Kia Sorento a few months ago and I would definitely recommend this dealership to others. Buying this car was a great experience. Anthony Diaz and the rest of the staff made it easy and enjoyable. I went in to do a test drive and ended up putting down a deposit for it that night.

MVA

Sep 10, 2014

Thank you, thank you, thank you for your service. I love THE MERCEDES BENZ...

soul16

Sep 8, 2014

We had a good experience and would recommend this dealership to others. Our Sales Consultant Anthony Diaz and Sales Manager Carlos Rodriguez we very helpful and professional.

nympymbly

Aug 24, 2014

Uninformed and useless staff, that do not keep there word and can't be trusted.First thing I noticed looking at the car was a dent in the side. "yea not a problem we can get that out before you buy the car" alright I say, but it never happened. then they were going to reimburse me, and eventually stopped responding to email. I was from out of state, but they ensured me that the registration and taxes would still be able to be taken care of. It was not till i drove all the way there that they said this was not possible after telling me the final price over the phone. This final price had included fees and other charges that Luis vega had initially told me were included in the sticker price. Worst part was when I finally decided to buy the car, the Manager changed a 4 to a 9 making the sticker price of the car $500 more than advertised. Unfortunately for me I didn't notice until after I signed the paperwork. Since the Manager had left there was nothing the Assistant manager or the salesman could do to change the price, so they claimed. and they would not let me leave with the car unless i payed the full amount. Again ensuring me that the manager would be able to send me a check for the difference. Maintenance on the car is another thing. I bought my car right after a scheduled service interval. I asked if they had done the required work, at the time they sold it to me the answer was yes, after calling their service center that answer quickly turned to " no we didnt replace that filter, we only are required to do the bare minimum safety features. were not required to perform the scheduled maintenance"

tpilkin1

Aug 19, 2014

The workers were very helpful about choosing my new vehicle.Large inventory to choose fromThe whole process went very smoothly .I would strongly tell my friends about this dealer.

bisgyer

Jan 18, 2014

The sales person was very nice and friendly but the sales manager Tom was cold and quite frankly looked annoyed that I was asking for a lower price on a vehicle that I saw at another dealer but was newer. Made me feel very uncomfortable and after talking to my wife, I left. Would not recommend this dealership at all.

abbier329

Dec 28, 2013

Our car salesman Luis Vega was so professional & very knowledgeable. He made our visit to General Kia an overall excellent experience & would highly recommend him to others.

amajek

Dec 19, 2013

We had a great experience with Luis. He was not pushy, and did not come across like a "used car salesman." He worked hard to make us comfortable and was very personalbe. Our only problem is that we did not get a second key, and they are about $125.00 to purchase.

bsimmons123

Dec 11, 2013

My intention was not to buy today, just look. Luis Vega greeted me with a low key sales and greeting and had the perfect car for me with all the xtra ementies included. His demeanor was beyond personable with extrordnary sence of caring. very smart young man, with incredible people skills, which i believe would be a great value to this company. Thank you, for the opportunity to deal with a extrodrinary sales person like Luis Vega, I am confident that he will be successful with this company.

Michaelene

Dec 10, 2013

This is the first time I was at Kia and bought a 2014 Kia Sorento. We were very pleased with the service we received from our sales rep, Luis Vega, as well as the other managers (Tom, Matt and Michael). Thank you all.

moranste

Dec 6, 2013

I started my car search on-line and after sending in an inquiry I was contacted by a representative who patiently waited a couple of weeks for me to commit to an appointment at Gengras Kia. I was early for my appointment with a finance representative to see what my loan options are, but was helped right away by Luis Vega, who ended up finding the perfect SUV for me! My experience at Gengras Kia was the best. There was no pressure to buy a car, no stress, and no judgment. I have a few bumps in my credit history and I was terrified to go to a dealership to see if I would get approved for a loan. While at Gengras Kia I never felt embarrassed or judged; I felt like the whole team genuinely wanted to help, especially Luis. He only showed me vehicles I could potentially afford, and did not try to push me out of my comfort zone or into a car/SUV I really did not want. This dealership is a prime example of teamwork and helping each other out to get the customer what they want. Between management - finance - and sales I was able to get the SUV I wanted at a price I could afford. I highly recommend Gengras Kia - and Luis Vega.

frustrated_customer

Nov 24, 2013

My husband and I went to Gengras Kia looking to either lease or purchase a Kia Optima or Cadenza. We met with a sales representative who was very nice, helpful and informative. He took us for a test drive on both cars. When it was time to discuss pricing, we went inside where we waited while our rep conferred with Matt Brierton for pricing. The pricing that came back on the vehicles (both in leasing and in purchasing) was astronomical. When I expressed concern that the pricing on these vehicles were extremely high and asked how we could bring this down, I received no alternative options or suggestions. In fact, I had to ask multiple times for pricing on a "cheaper" Optima before I finally received a price - which was still WAY too high WITH $2,000 down. I explained that we currently drive a Mercedes at a significantly lower lease payment so it would not make sense to switch from Mercedes to Kia at this pricing, still we received no suggestions or alternatives. We ultimately walked out of there feeling very disappointed and at a loss for words - why was it that the marketing on Optimas and Cadenzas were making it seem like these cars were affordable, but the experience we just had clearly proved that they weren't?? We decided that perhaps there was just something about the people we dealt with at Gengras Kia, and that maybe we should try another location. Based on reviews we saw online, we drove to Wallingford to Executive Kia. Long story short, we walked out of Executive Kia with a 36 month lease (no $$ down) for a new 2014 Cadenza at a significantly lower price than had been quoted to us before. It turned out that the options we were looking for in a car (leather, bluetooth, heated seats), came stock on the base Cadenza model, a fact that no one at Gengras had ever mentioned to us. So we were being quoted prices on the top Cadenza model with the technology package, when we didn't need all that "stuff". But the curious part is, when I expressed concern over the pricing, why wasn't this mentioned to me? Why wasn't a suggestion made that we remove certain packages? In fact I asked the question, "is there a package on here we can get rid of?" and I was told, "we don't do packages, it just comes with this model". I guess Gengras Kia preferred to lose a customer than to offer a less expensive alternative to a couple that was thinking about shifting from a "competitor" in a market Kia is trying to break into (with the Cadenza). I put "competitor" in quotes because it remains to be seen whether Kia is really in that market at all. By this customer service, I think not. On a positive note, Wallingford Executive Kia was fantastic.

Missphyll

Nov 20, 2013

So l went there on 11/16/13 and after putting $100 for them to process my purchase on Monday, I received a call from the sales person on Monday saying I'm all set and can pick up the sportage. So l went over put down $2000, signed the necessary documents and had to go back to work so l told them l will be picking it up on Wednesday with which they said it was ok. I got a call Wednesday morning and wow!! I can't pick the car because it has been sold to Kia about a month ago!!!! What!!! So they told me they are going to get me the exact car and will call me by the end of the day to let me know when that will be but " you should be able to pick it up by Thursday." Its 7:30pm and no call whatsoever . I'm just trying my hardest to keep cool until Thursday 11/21/13........ To be continued.

ChuckWomeldorf

Jul 22, 2013

Joey Pellegrino was very responsive to our new car needs and helped us understand all the KIA Optima features, from navigation system down to the benefits of the nitrogen filled tires! When our first choice car didnt work out, Joey quickly located a 2nd car that turned out better than our expectations we love metallic bronze finish and premium package.Candidly, my wife and I were comfortable throughout the Gengras sales process because Joey and the management team demonstrated a high level of transparency, provided straightforward options, carefully explained our purchase/lease options, and coordinated all the details with our insurance company and registration. Without hesitation, I would recommend Joey and the entire Gengras team for anyone looking to purchase their next car.

linda0711

Jun 11, 2013

most professional, courteous, and extremely helpful in every aspect of my new leased car. Above and beyond!! The staff went out of their way to accommodate all of my requests.

mmccauley71

Jun 10, 2013

I had a great experience with Henry in the Service department. He promptly returned my call and explained the electrical issue my car was having. The Tech guys did a great job troubleshooting the problem which turned out to be fairly minor and inexpensive. I had a fear that the problem was going to be much larger and costly. I definitely would recommend the Kia Service department.

Dunc577

Jun 5, 2013

Very professional, friendly service from the moment we walked through the door. Joey was very knowledgeable and got me in the car I wanted and needed for my business.

dannyacevedo611

May 28, 2013

The STEELERS, Disney Land, Doritos locos tacos(both), a three day wknd and Joey P..... ALL have the same thing in common!!!! they're pretty AWESOME. Check him out, he'll take good care of you.

Harolyn13

May 28, 2013

I hate car shopping - I feel like a minnow in a shark tank. Joey Pellegrino was a most pleasant surprise. He stayed late so as to accomodate my schedule. He called frequently to keep me up to date as to the progress of the sale. Since the sale, he has contacted me just to check and make sure that everything with the vehicle was OK. Not only would I recommend Gengras Kia, but I would definagely recommend Joey Pellegrino as the sales associate to see.Thank you for a great experience.

msudowski

May 26, 2013

Working with Joey was great. I brought my daughter with me to select a car with great safety ratings. I got the great safety ratings with SOOO much more. Joey greeted me promptly on the sales floor. I explained what I was looking for and he directed me towards a 2012 Kia Optima. I was skeptical at first. As soon as I sat in the seat and felt the power of the car and reviewed the gas mileage I would get. I knew Joey had hit a home run. I recommend Joseph. This has been the simplest car buying experience ever.

walkerhound1

May 20, 2013

I just had a refreshing experience! Gengras Kia rocks! Thanks to Sylvester, Matt (finance guy) and Lindsay (chat champion), and the various others i met while there, I feel great about giving up my sports car for a family car! Having done mostly online research, i have learned that I was "flipped" about $4000 in my 2009 Impreza. Even members of my chat forums agreed that I may have troubles trading. I cannot afford a new car, and I put a ton load of miles on a year, so I thought I just couldnt find what I needed. I went to Carmax, and 2 other dealers that I will not mention by name, (I like to be fair), and they all told me I needed money down, then quickly seemed like they were being bothered that I didnt have any. I first spoke with Lindsay through an online chat, she assured me that Gengras would listen to everything I needed, and then give me a couple of choices and the decision would be left up to me. It turned out i did need $600 for my financing to go through, but after dealing with the guys, they did not pressure me just told me what i needed to do. I got a Camry, same model that carmax had, probably the same kind of deal, but Sylvester just told me it was all up to me if i wanted to make this trade. I guess i really didnt want to give up my fun car for a family car, but i realized now it was the right choice- BUT MY CHOICE! Thanks guys! Necer thought I would have fun buying a car! sylvester cracked me up, and I will recommend everyone I know to see these guys when they are shopping for a new car!

Charleneallison

Mar 25, 2013

My fiance n drove 1 hr to look at this car we loved from this place we decided to buy it sat down filled paper work out n the finance person came over told us we could not pick car up till Monday because they has to get in touch with DMV keep in mind we had the check ready to sign away n leave with the vehicle that day so they told us they would hold the vehicle till Monday for pickup we call Monday to let them kno what time we will be there n they said the vehicle was sold n was rude about it. We will never ever give them our money they are very rude here and uncaring . Never again will we set foot in this place! poor customer service!!

Chris P.

Feb 2, 2013

I NEVER take the time to write reviews, but Michael and Dave made a good enough impression on me that I decided to make an exception. I found the car I wanted on the Gengras website late Saturday night. I called the dealership as soon as they opened on Sunday morning and Dave was very friendly and helpful making sure that they had the actual vehicle available and explaining the buying process to me (I haven't bought a car from a dealer in 26 years). When I arrived at the dealership Michael greeted me in the parking lot and helped me make sure I was getting the car that I really wanted. We drove several and went over all the different options and packages available. The entire process was fun and easy and I drove home in my new Kia in just a couple hours. I would definitely do business with them again.My only negative is that a couple days after the sale I called the parts department looking for an accessory and was given some misinformation. I did some further research and got the correct information elsewhere. I passed the correct info on to the dealer so that hopefully the next guy will get the right answers the first time.

paula1129

Jan 14, 2013

I feel I received an exceptional deal and exceptional service. I was greated by every employee I encountered even thou they were not helping me. Richard took the time to go over the features of the car, and most importantly they helped me stay close to my price limit.

JulineFM

Jan 9, 2013

Absolutely fantastic dealership! The staff was extremely knowledgeable, helpful and kind. It was a pleasure to do business with Gengras Kia. Before even entering through the front doors, Fitzroy Gallimore greeted us and immediately began showing us all cars that fit our criteria. He was extremely knowledgeable and thoroughly explained each vehicle as well as each trim and package to which we could upgrade. It was quickly decided that a Kia was the car for us!When going through the purchase process, my husband and I were presented with all the facts and given a very generous price for the new vehicle and trade-in value for my current car. Although they did not have the exact vehicle I wanted on their lot, they assured me within days I would receive a call informing me my car was available. Low and behold, 3 days later my phone rang and my dream car was detailed and ready to drive home! Only the paperwork was left to complete.Gengras Kia accommodated our busy lives and scheduled a very late appointment to pick up my new Optima. Matt, the business manager, quickly took my husband and I through the paperwork. Afterwards, Fitz took 20 minutes of his time to thoroughly go over the new vehicle and teach us all the tech savvy features. He was incredibly knowledgeable and wanted to make sure we would enjoy all that the Optima offers.Not only do I highly suggest purchasing a Kia, but I strongly suggest purchasing from Gengras Kia of East Hartford. The staff was a joy to work with and made the process of purchasing my dream vehicle fast and painless.

matthew.kosinski

Dec 11, 2012

My experience at Gengras Kia was nothing short of fantastic. From the moment I walked in -- when the jocular Joey Pellegrino and Michael Bullard introduced me to the dealership -- to the moment I left -- with a firm, friendly handshake from Rich Blanchette -- I knew I was in good hands. I was a first time car buyer, and the guys at Gengras (especially Rich) really took care of me. I got a great deal on my Soul. All I had to do was show them the Edmunds True Market Value, and they agreed to the price. Rich was especially great. He walked me through every step of the process, and never once took advantage of me as the apparent novice that I am. Rich even took the time to show me the service center and explain everything about getting service at the dealership, even though it was after 6 and the service center was closed to regular customers. There's not a doubt in my mind that I will go back for another car once my fiance and I have the money. Auto salesmen often get a bad rep. I definitely went into the dealership expecting the worst. But what I got was a perfect customer service experience, and I do not use the word "perfect" lightly.

artist410

Nov 28, 2012

Everyone was very friendly and helpful from the moment I walked in. Mr. Blanchette listened to me and took time to find the right car for me. He made my car buying experience fun and I'm very happy with my new vehicle. The experience couldn't have gone better. Thank you Mr. Blanchette!!

deedee52

Nov 16, 2012

One of the best car buying experiences I've ever had. Rich was friendly and very helpful. He made me feel at ease throughout the process. thanks

lsg12

Nov 6, 2012

My husband and I went here with a specific vehicle in mind to test drive but were unsure if we were going to buy it. Joey was very helpful in answering our questions and unlike a lot of salesmen, didn't put pressure on us to buy. Everyone we saw there was friendly and the whole process from start to finish was easy. I definitely recommend looking here for your next car purchase.

JesseSurridge

Oct 19, 2012

I worked with Richard Blanchette as the Internet Sales Executive while shopping for a new car. Rich was very professional and helpful in comparing different vehicles and features available with each. He took the time to understand what I was looking for, and the price range that I wanted to stay within. He was very knowledgeable and not pushy which made for a very pleasant buying experience. I was able to get everything that I was looking for in a new 2013 Kia Optima EX Premium, and I couldn't be happier! I even returned 2 days later with my girlfriend for her to make an SUV purchase working with Rich.

al3h

Oct 9, 2012

Had a great experience with Gengras and especially Rich. Rich took the time to answer all my questions and to find the car that I was looking for. I dealt with Rich via email before finalizing things in person and he responded in a timely manner and made things hassle free.

thestebbins

Sep 19, 2012

We finalized our purchase of our 2013 Kia Soul today and it was an absolutely fantastic experience dealing with everyone who assisted us. Right from the beginning the employees were kind, courteous, knowledgeable and respectful. Most importantly, we were not pressured at any time and felt very comfortable throughout this experience. We are grateful for such a positive experience and look forward to maintaining our Kia at Gengras.We will certainly be recommending Gengras to anyone and everyone!Thanks again!John and Jen Stebbins

read1860

Aug 10, 2012

I have bought 9 brand new cars in 45 years and I have never been treated with EQUAL trust as I have at GENGRAS , with Dave Jones he instills the confidence in you that you are getting the best deal possible and the crew there behind him make it all possible , if Dave told me to buy a car unseen ,I would do it , I tell everyone about your dealership and will never buy antwhere else again ..................

tsoulia

Aug 4, 2012

I had a very bad experience with Gengras Kia, i drove 5 hours to the dealer and was treated rude. There were things wrong with the car that i was not told on the phone before i drove 5 hours. They told me i should expect it because it was a 2011. They weren't helpful at all and even after i got the car home and had questions i tried to solve some of them over the phone and they wont return my calls. I guess i learned my lesson and will deal locally. I love the car just not the dealer i dealt with.

melvinmuniz

Jun 29, 2012

every one made it very easy for my purchase of my new vehicle, love my car every one new what they wer doing thanks alot

shsfootballmom

Jun 20, 2012

I had a great experience at Gengras Kia. Richard Blanchette, Tony Oliver and Mike Green were exceptionally wonderful to work with. I purchased a 2012 Kia Optima and I couldn't be happier. The car is simply wonderful ... rides like a dream!

frenchyirma

May 31, 2012

I think mr. Blanchette was very helpful explaining everything about the car and easy to listen to.Id do business with him again.I would definitely recommend him to my friends.

Diclemente

May 24, 2012

I made a call to Tia regarding our title which did not make it to our credit union.Tia said she would look into the matter and call me back. Within 1 hr she not only found the problem but called motor vehicle and the credit union to handle the problem. It is not often you find an employee who goes over and above what is required. Thank you Tia, you saved me so much time.

pmrmrr

May 22, 2012

Recently purchased a new 2012 Optima from Gengras Kia. This was absolutely the best customer service experience I have ever had while purchasing a new vehicle. The salesperson (Juan) and the sales manager (Dave)were professional, accommodating and reasonable. After identifying the actual car I wanted to purchase and sharing other prices quoted me by other CT and Mass area dealers, we agreed on a price. They were very price competitive and there were no games or gimmicks that I experienced at other dealers I visited while purchasing my new Optima. Gengras Kia is an outstanding dealership that I would highly recommend for purchasing your next vehicle.

tomhalpin104

Apr 6, 2012

Bought a new 2012 Kia Sportage, which they got from another dealership, got hit with their conveyance fee, which no one could realy explain but was told it was non negotiable. Had to sit with thier finance person who tried to sell us every extended warranty they have. Had my first oil change at their service dept, got home and had oil leaking from under the front (noticed spots in the driveway), went back and had them check, showed me the oil as was all over underneath of the vehicle, also notice the resonator was severly dented? claim when they preped the vehicle it was no dent,also was not noted when they did the oil change basically blamming me! Was taken over to their empty Fiat dealership next door to discuss with Tony Oliver and Jason thier service manager, quess they didn't want me around potential KIA customers.Told me they would check to see if they could do anything about the resonator. Now back to the oil leak,which they cleaned and put dye in to try to find a leak, they drove the car, back on the lift no leak!only explaination they could give me was they spilt oil or it splashed onto the frame when they drained it!! Come on really!Guess what got a call saying there is nothing they can do on the resonator, big surprise!Another disappointing experience buying a new car.

Optimus Prime

Apr 5, 2012

This was the easiest car purchase I have ever had. The sales staff placed 0 pressure, listened to what I needed and met that need. Service staff is crazy good. Jason is very engagin and again listens and follows through. I think he cares about what he does!Gengras has a great energy.On top of that Kia is a Grteat car. My Optima is awesome. Gengras helped give me a terrific car experience. Tristan

ktoczko

Apr 2, 2012

I was very impressed with the knowledge and friendliness of the sales associates, the comfort of the atmosphere, the low pressure environment, and the time devoted to me....no rushing. All of my concerns and questions were addressed and my needs were very well met. Sylvester Evans listened to me and took the time necessary to take care of me. Tony Oliver took the time to address the particulars about the safety components of the Optima. I had been researching Kia's a bit...particularly the Kia Optima, but originally went into Gengras Kia in East Hartford, CT to possibly test drive the vehicle, gain more knowledge about the car, and run some #'s. In the end, 3 hours later I was signing papers!!! I needed to stop back the following day to make some final decisions and that was no problem. I felt respected and the entire experience was a pleasure!!! I never thought I'd be saying that car buying would be fun. It's always great and reassuring to get a new, safe, reliable, comfortable, and enjoyable vehicle, but I would never have thought, or have found the experience to actually be a bit fun until my time spent at Gengras Kia. I love my new Kia Optima and I give a great deal of credit to Sylvester Evans for his professionalism and character!!!

snowballdog

Mar 3, 2012

I had just started to look around for a new car even though my old Jeep still ran well. After looking online and researching new cars that would meet my criteria, I stopped by Gengras Motors "just to look". By the time I left that same day, I was convinced that my new Kia Rio SX was for me. I was torn between the hatchback and the sedan so my salesman, Neal Phealon, helped me out making the decision (my lifestyle, I have to comfortable in the car, etc.). He had me drive both cars to see which one I liked the best. He has a very laid-back, not pushy, way about him and I felt he was honest and sensible. I would buy a car there again, and hopefully Neal will still be there for many years to come. I did buy a jeep there 11 years ago as well. They were all accommodating. Neal's the best! Nancy Swanson

rabrecht

Dec 23, 2011

Go here to buy your car! My car shopping experience was incredibly long and involved. I started at a different dealership but was feeling like I was being taken advantage of, so I stopped in at Gengras to check pricing and possibly find a better personality fit. And boy did I ever. I initially worked with Andy, who has since moved back to another Gengras dealership, but they seemlessly transitioned me to Fitz and Tony who stuck with me through to the end (including 3 overnight test drives)and multiple vehicle choice changes. Fitz is not only hysterical, but friendly, honest and down-to-earth. I had to wait for my specific car to become available, and he called me frequently during that time, just to check in and give me a status update.I really believe I got my car for a steal but he still spent tons of extra time with me going over the whole car and made me feel like I was a truly valuable customer.In fact, I stopped in a few days after picking up my car because I found a spare key for my trade. Tony was there and we talked for a few minutes, he even came out and talked about the car with me a little more. They just seem to really care about their customers.This review wouldn't be complete without mentioning Sue, she is awesome...squared. Sue works the financial end of the deals and the service packages. I am always wary of "extras" like service packages but after nagging her with tons of questions I did finally decide to add them. She was very patient with me and a blast to talk to. All in all, the way car buying should be. Yes, I know, I'm cheesy.

mduffy

Dec 7, 2011

We were greeted immediately upon entering showroom but were not pressured in any way at all. Travis accommodated all of our needs, answered all of our questions, was available to us whenever needed over the week-long buying process. Other salespeople, accountant, service people we met were also very friendly and accommodating. Very friendly dealership, clean showroom and service area. We were very happy with our experience.

roander

Oct 20, 2011

My husband and I were each looking for replacement cars. Richard was a pleasant, no pressure salesman. Tony Oliver, the sales manager made sure we got the exact car we wanted and he worked to get us a fair price on two vehicles. We would definitely refer people to them.

toughestbiker19

Aug 25, 2011

Travis did it once again. I needed to bring my car into service and the only number i had available at the time was Travis's. I called him and told him that I needed to bring my car in for a service. I know it is not his job to deal with service; but he helped me out anyway. He went to service himself got everything all set up for called me up and told me everything was all set. I didnt need to do anything he is very helpful. This guy really knows how to work with people.

plforrest

Aug 7, 2011

I do not buy from pushy salespeople. From the moment I walked into Gengras Kia, Mike the sales manager and Neal the salesman listened to me and did not try to push me into anything. The 1st time in, all I wanted to do was test drive a Sorento to see if it was even worth pursuing. I only had about an hour. They brought a car around, I test drove it and was pleasantly surprised. I sat down with Neal and went over the features I needed and did not need. I went back 2 weeks later to make a purchase. We negoiated a price and they found the car for me. On the day of pick up, Eileen was very professional and had all the paperwork ready to go. It was a very quick and easy process. I did stop in another time when Mike was not there and another sales manager tried to get me into a car that wasn't to my liking. I left and came back another day. I would definitely recommend working with Mike and Neal!

Jodisedona

Aug 1, 2011

This is how buying a new car should be - a FUN experience. Even discusing price was not uncomfortable. The last car I bought - I got closed into a room with a HIGH pressure guy who tried to make me feel stupid for not signing up for all his extras. For that reason alone I have told many people not to shop there.Getting a new car is so exciting and should be a fun and memorable experience for all the right reasons. I think sometimes Car companies and even people at dealerships are around new cars so much they take forgranted what a BIG deal getting a new car is.Fitz and Eileen were almost excited for me as I was. Everything was explained to me with knowledge and understanding.

katiebugstars

Jul 31, 2011

This was the quickest easiest car buying experience ever! I was in and out with a great deal in about an hour and a half- the next day I picked up the car, no waiting, ten minutes to sign the papers and then it was mine! Awesome!

clarkprim

Jul 31, 2011

Both the sales person (Fitzroy) and the financial liason were very helpful. Fitzroy answered all of my questions and did not apply any pressure on me to make the purchase. He wanted me to be comfortable with my deicision--I was--so I made the purchase!!!!

optima1979

Jul 30, 2011

Travis was extremely informative and overall a very nice guy. He seemed to know every aspect of each car and how to choose one to best fit my needs. The best part was he was anything but pushy. I felt very comfortable and not rushed. I ended up with a beautiful Optima which I believe was the perfect choice. I will definitely go back to Gengras Kia the next time I buy a car and I look forward to work with Travis again.

campbellgifford5

Jul 30, 2011

I was looking for a very nice car but was turned down at other dealers due to my credit, but was able to find this car at Kia of East Hartford. Fitzroy Gallimore showed great customer service and also the benefits that this car had to offer. I would recommend him to anyone because of this pleasuring experience.

kiagirl

Jul 30, 2011

After months of going from one used car dealership to the next a friend recommended I speak with Travis at Kia. After doing so I was thrilled. I was able to purchase a brand new car. Travis explained every detail of my purchase and I left completely comfortable and satisfied. I would recommend Travis as a knowledgeable, helpful, and courteous individual who i will certainly be returning to in the future.

Khub829

Jul 30, 2011

My experince at Gengras Kia was great. It was made more pleasurable with the help of Fitz. He was very polite, engaging and knowledgeable about the product. I felt at ease when it came to making a decision about my new car. I would DEFINITELY recommend this dealership to friends and family.

lizy123

Jul 30, 2011

I just wanted to say a few words about my experience at Gengras Kia. First off, the sales managers meet you at the front desk, I think this is the only dealership i've been to where they aren't behind the scenes. All the salespeople dressed profesionally and knew what they were talking about. I worked with Travis who listened to exactly what I wanted in a car and he delivered. I will recommend this dealership and Travis to everyone that I know. THANKS GUYS!!!

Happykia11

Jul 30, 2011

I dealt with Fitz over at Gengras Kia and I have to say that was the best experience I have had buying a car. I went in expecting to get the run around but when I met with Fitz he did not play games or give me the run around. He acted as an advocate for me getting me a great deal. He told me everything about the car and I left there knowing more than I ever did on any car. I would recommend working with Fitz Gallimore because he treats you like a friend not a customer..

cargirl28

Jul 30, 2011

i went to the jeep dealer and stopped by the kia bc it was right next door. very impressed with the staff and cars they had. i plan on going back next month

dkszk56

Jul 30, 2011

i went to kia for a test drive , and by far out of eveywhere i went i really did like this dealer ship , and also there employee travis, he has great intell and knows what he talking about, and also what he is doing. i appriciate his time and i know i will be returning when the times comes to me going to buy a new car.

telly15

Jul 30, 2011

i purchased a car, and the service was great. He was very nice and had a lot of feedback on the cars, he made me feel like the car was made for me.

Dawnpaxton

Jul 30, 2011

As a single mother,I was nervous about going through the hastle of trading in my vehicle.I live in RI but decided to travel Gengras in Hartford.This was the best decision I made in a long time. I felt comfortable with all of the staff members and purchased a great new KIA for less that I was paying monthly and better gas mileage.This dealership and their staff made me feel comfortable throughout the entire process.Give them try!

kimmie1968

Jul 30, 2011

My salesman was friendly,polite and well versed in his products. I wished I had a little more communication during the process of finding the car but overall I was very pleased with both Fitz and the dealership as a whole. I appreciate the follow up he does now that I have already bought the car. He didn't just forget about me once I drove the car off the lot.

HippoChick

Jul 21, 2011

I went to Gengras to get a vehicle. I applied for Financing online, and they said to come in, they could get me a vehicle. I know my credit is low, so I don't mind that it turned out they could not get me financing. What I mind is that I left a $500 deposit that I still haven't gotten back, 2 weeks later. I left it on a Friday morning, the following Thursday I was contacted back, saying I couldn't get financing, and could pick up my refund check anytime. They did not return my calls in the interim of Friday to Thursday. I work Mon-Fri so I was unable to get in to pick up my check until Saturday (8 days later), and was informed they had not printed my check, and would NOT be able to print my check over the weekend, but they would deliver it to my workplace Monday. Instead of my check being delivered Monday, I received a call stating it had been mailed out to me on Friday. I had not received it in the mail so I called the dealership again and was sent to voicemail, and received no return call. Today (14 days later) I called and said I would wait on hold for the "unavailable" manger, who picked up the phone within 2 minutes. As it turns out, my check was not mailed on last Friday, and was still at the dealership. I should not have to waste more gas to pick it up again, but it was stated that there wasn't a good likelihood I would be able to have it delivered to me today, that if I wanted it I would have to pick it up. This is absolutely terrible customer service.

melanie bellizzi

Jun 20, 2011

I test drove a Mazda6. I was interested in more information. I sat with the salesman for a minute, he was new, he went and got his manager "Tony". Tony was very unprofessional and rude. I told him I was just looking to get ideas of what cars I could get for what prices but was not going to buy today. He told me he could not help me because I was "unsure" and didn't know exatly what I wanted. The whole reason I went there. He was pushy and harsh. I was very offended and will not recommend Gengras kia of East Hartford to anyone.

caresimowicz

May 24, 2011

Mike and Fitzroy were great! They made this vehicle purchase the most user friendly purchase I've ever made. They worker around my schedule and even allowed me to take the vehicle for a day. Excellent customer service! I would recommend anyone to give them a chance to EARN their business.

GMB2375

May 4, 2011

Andre was amazing. He answered all of my questions and was very calm and understanding throughout the entire process. I would highly recommend him to anyone. He is very knowledgeable and excited about the Kia products. He was the best sales man I have ever worked with. Anytime I needed to ask him a question we would promptly call me back. Lastly, Andre personally checked over my car to make sure it was perfect when I picked it up. Great work Andre. You are a model saleman!

tparolo

Apr 26, 2011

We had a wonderful experience with Gengras Kia. Jason Sierra went over and above to ensure we found exactly what we were looking for and was extremely detailed and patient with us as we initially started our search with our two small children taking over the showroom. We love our Kia Soul + and will recommend Jason Sierra and Gengras Kia to our friends and family. We originally stopped at Gengras Kia to look at a used sedan. After our trade and rebates, we ended up purchasing a brand new Kia Soul + for almost the same price as the used car. We love that Kia is affordable and top rated for safety. Well be back for the Sportage in a few years!

mrocco

Apr 19, 2011

at first i was handled very well with regards to my purchase of 2 new kias. but seemingly after the sale of both vehicles was complete, all customer service that i had expected had been lost. my salesman failed to get back to me when promised to correct issues involving the car and resulted in me calling him several times without a response. I've recently put a call in with Eddy in hopes that things will be straightened out as he assures me it will. at this time i would recommend the dealer...just not the salesman.

carguy72

Apr 9, 2011

I was impressed with Gengras Kia and the salesman I worked with, Fitzroy Gallimore. He knew alot about the car I wanted (Forte Koup), worked hard to find the car I wanted, and its was not the high-pressure environment I've come to expect from alot of dealers. Friendly and professional dealership.

harryrc

Apr 5, 2011

My experience with this dealership was great. Once I spoke with the finance man Eddy Calderon things went smoother. Before that the person who was trying to get me financing never called me or followed up. She went on training and did not call me. I waited around all day Saturday for her to call with something (news) and she left me hanging. On Monday my salesman (Fitzroy) called and he had Eddy work on the financing.

nkelly

Apr 5, 2011

Sales staff was very friendly, No pressure to buy, very knowledgable about vehicle, good delivery experience, took time to go through all the features in the car. full tank of gas definitely was a plus!!! Would recommend Gengras to family and friends in the future

14rc

Mar 24, 2011

Working with Travis was very easy he answered all my questions and help find me the car that I was looking for. This dealership crew really cares about their customers and it show it through out the organization. Great place to buy you next KIA cause they really work hard to earn your business.

atticdwellr

Mar 22, 2011

Neal Phelan at Gengras Kia in East Hartford, CT was very pleasant and easy to deal with. He answered all our questions and made the whole car buying experience great, which is saying something becauase I normally hate the car buying process. The rest of the sales people were all very helpful. The atmosphere is relaxed and pleasant and I didn't feel pushed into making a decision.

bluechips

Mar 19, 2011

Excellent experience - no pressure; extrememly friendly salespeople. I never once felt like I was being pressured into the purchase. The salespeople were very knowledgable about every car in the dealership - they could easily compare cars and the options. Best car experience ever!!!

sal028

Feb 27, 2011

The visit was very pleasant. I felt no pressure at all from the client advisor, which made my experience very comfortable. He was very knowledgeable of the vehicles shown to me and gave answers right away when presented with doubts/questions. Jason made sure i was comfortable with the vehicle i was choosing. A very transcendent experience.

ChristineF

Feb 25, 2011

Neal was fantastic! Very friendly and helpful and extremely professional. Above and beyond expected service. Everyone I came into contact with at this dealership was very personable, respectful and responded quickly to my needs. I would recommend this dealership to anyone!

toughestbiker19

Jan 24, 2011

I would most highly recommend this dealership; and especially ask for Travis Cousineau he is the Client Advisor that I delt with the whole time. Fitzroy Gallimore was the Client Advisor that located my car; and he did so very quickly especially being that with the color and options I wanted was rare. I never once felt pushed into making a deal with Travis; he understood my needs and really worked hard on getting me exactly what I wanted. He got me a very good price on the car; you could tell he wasnt about making an extra buck on the car. He explained everything in detail, and made it so I was never confused. Travis Cousineau is a very hard working Client Advisor I would recommend him and Gengras Kia to any of my friends.

Glenbrook

Dec 19, 2010

We liked the fact that Jason was kind and gentle, not at all pushy. He learned what we wanted and worked for us. He was able to follow up with us yet not be aggressive. He was soft spoken, and he gave us the impression that he wanted to satisfy us. We were a bit disappointed in the finance person, Ed. If we had not done OUR homework in looking for rates before our meeting with him, he would not have given us the best rate. This would have cost us several thousand dollars in interest.

DiamondBackCT

Dec 7, 2010

I would highly recommend GENGRAS of East Hartford to others. My daughter and son~in~law have also purchased a new vehicle from GENGRAS as has their friends before them.My personal overall experience with GENGRAS KIA has been a positive experience and I received above and beyond quality customer service. The Salesperson I worked with was Mr. Neal Phelon.~Lisa Allen ThompsonMoodus, CT

Matthew Brescia

Dec 3, 2010

I have dealt with all of the Gengras dealerships for many years and have leased/purchased numerous vehicles from them, both business and personal, and have always been treated with fairness, decency, and the utmost respect. They are fine business people and I intend to continue dealing with them.