Used Cars for Sale at Kirby Kia of Ventura in Ventura, CA

April M

May 16, 2016

I have been thinking about buying a car for a few months and ended up at Kia in Ventura. I was helped by Ray who was patient and knowledgeable about Kia and Matt the finance guru who really pulled the deal together. I was very happy when I left in my new car! I highly recommend their team!

Bill R

Apr 28, 2016

A most enjoyable buying experience. Wes Stramer and all the financial crew were the most helpful and enjoyable salesmen I have dealt with. They could not have worked harder to find the financing and car to meet my needs. I would definitely recommend Kirby Kia of Ventura to anyone.

Juantrek

Apr 6, 2016

Well if was a good buying experience from this dealer. I like that they didn't hound me to buy the car or that they kept pressuring us. They made themselves known and if we had any questions to approach them. All I wish is that they would have a greater selection on different colors of each model. They had a few cross treks(new) some imprezas and a ton of outbacks. But they were a great team helping purchase the vehicle.

Deanna Soto "Raider fan"

Mar 17, 2016

I was greeted as soon as i walked in and it continued til i left. Deanna Luis was a great help gettn me set up and showing me a car. Any car on that lot be having then mine. I did end up purchasing a 2015 chysler 200. Its a nice car! No complaints. I recommend visiting Kia Of Ventura if you are looking into buying a new or used car

Kay'sKar

Mar 14, 2016

Bought a Kia Optima two years ago. Love it. Robert was great. The purchase was easy. But the greatness of Kirby Kia doesn't stop after you leave with your purchase. Got a low tire pressure warning. Decided to go to the dealership because honestly I have no idea what the proper pressure should be, or how much air to add. I got there after 5:30, they close at 5:30. David and Diane were closing the door. I told them my problem and they took my car to a bay, checked the pressure in all four tires, not just the one with the pressure warning. Added air to two of my tires AND checked to make sure there were no leaks. They could have easily said they were closed and sent me on my unmerry way, as I am sure most dealerships would do. Instead they went above and beyond. Kirby Kia has the best customer service. They put their customers first and that is really special.

Kenny and Dianne

Mar 12, 2016

My husband had a 2012 Kia Sorento (up until two days ago!) that he purchased new at Kirby Kia through Robert Papandrea and he loved that vehicle but he travels a LOT for his work so he had many miles on that Kia Sorento. The vehicle still ran great - never had any issues with it - but due to the miles (and of course looking forward to having a newer model with updated features!), we went to Kirby Kia this week to see if Robert could help us with another Sorento purchase. He was very busy with other customers so asked a co-worker, Miguel Hurtado, to take care of us since we were very good prior customers and Robert definitely passed us over to the right person! Miguel was very helpful all the way through the process, starting at finding just the right Sorento with the options my husband (Kenny) wanted to turning us over to the finance department. Then he picked back up after that part was over to show us all about how to use all the options on the vehicle and making sure we were totally satisfied with everything. We just bought the vehicle two days ago and Miguel has already followed up with a very nice email and a phone call to make sure Kenny is happy with the vehicle. We are both very happy that we went back to Kirby Kia because they go over and above to give excellent customer service. Thank you to Miguel for taking such good care of our needs and to Robert for making sure he turned us over to someone who would give the same great customer service he always gives. And the only reason I rated the facilities as a "4" is because it's a very old building but it was still very clean. We were informed that within the next couple of weeks this building will be torn down and a beautiful new one will be built there. We can't wait to see it!

Erik

Mar 6, 2016

Miguel Hurtado was a great sales associate extremely friendly. Heard what I needed and made it happen didn't waste time going back and forth got what I wanted right away. Thank you again Miguel

Erik

Mar 3, 2016

Just bought a used Acura TL from Kirby Kia of Ventura and Mark, who helped me out, was not only extremely helpful in meeting my needs but also very friendly. Will definatly reccomend to family and friends!

Meesa

Mar 3, 2016

My husband just leased his third Kia from Kirby Kia in Ventura. I have always been a Toyota girl myself, but he swears on Kia's and always works with an amazing salesman named George Estrada. The lease on my Toyota Sienna was coming up and we were looking to purchase. Because my husband loves Kia, he had me look at the new Kia Sorento 2016. It was love at first site!!! And George was right there to work with us. George is kind, considerate, and is there for your every need. This is the first time in over 10 years that I have not driven a Toyota and I am so happy. I am now recommending Kirby Kia to everyone I know. If you call Kirby Kia in Ventura, please ask for George Estrada. He is take unbelievable great care of you!!!

Lexie

Mar 2, 2016

I want to send a special thank you to Mark for going over and beyond to help with my car purchase. I recieved excellent customer service and respect from Mark never felt rushed and he answered all my questions.I would refer anyone to this dealer ship and especially to Mark M. Until next car purchase thanks again. Sincerely Alexis E.

Laurie Ogan

Mar 2, 2016

My husband and I walked into Kirby Kia and had the best possible experience we have ever had buying a car. The sales department inclusive of Raul, George and Eric F to the Finance department with Matt and the service Department with Diane S. were so easy to work with, anxious to meet out every need and made our buying experience the best ever. We also LOVE our KIA SOUL.

Kevin

Feb 24, 2016

Kirby Kia was above and beyond my expectations. After inquiring online about prices I was contacted by Tony. Tony remained in contact and made the online shopping experience into a very real experience. If you're searching for prices of cars online and believe it's too good to be true, call Tony.

Lulu Mojica

Feb 21, 2016

Eric Ferguson provided excellent service, we were very satisfied with his professionalism and extremely happy with the negotiatated price of our vehicle! All workers at Ventura Kia were very friendly!

Angela

Feb 12, 2016

The whole car buying experience was easy. Our salesman, Joe Quintana, was awesome and so helpful.

Michelle Paquet

Feb 7, 2016

My husband and I visited Kia for the first time and found the people extremely helpful and friendly. Our salesperson Joe Quintana was very friendly and knowledgeable.He greeted us with a big smile and offered his assistance. We had just come from my husband being in a serious car accident, his car was totalled and we needed to find something soon. He showed us a couple of cars and we zeroed in on the Kia Forte. The price was spot on of what we wanted to spend. Carlos, Joe's boss, was also very professional and accomodating. It was a very rewarding and enjoyable experience and we would recommend this dealership to anybody interested in a new or used car.

Michelle Paquet

Feb 4, 2016

We were guided to the right dealership, the right person, the right car. In a bind to find a car lickety split.....Found the Kia Forte. Sharp looking little car. I'm sure my husband and myself will have many great years with this vehicle. It's primarily for him to drive and it's a huge improvement to what he had for many years. Thanks to Kia!!

JennyS

Jan 15, 2016

I have to say this was really a pleasant experience from the time I walked onto the lot until I drove out in my new car with a big smile on my face. When I got to the lot, I was greeted by the salesman, Joe Q. I am pretty deliberate in my decision-making process, so it took me a few days and a few trips to the dealership before I was ready to choose the one car I really wanted. Joe was with me each time and was positive, patient, encouraging, natural, and honest throughout. Once it came time to deal, Matt K got involved and the process continued to flow smoothly. Negotiations were handled professionally and fairly, which I really appreciated. Once the deal was struck, we headed over to Steve in finance, who was like frosting on the cake. We got through all of the paperwork extremely efficiently and he explained everything in a way that was easy to understand. Thank you, Joe, Matt, Steve, and Kia of Ventura; you are an excellent team. I appreciate you and wholeheartedly recommend you to any and all. And of course it helps that I love my new car!

Bri Gonzalez

Jan 15, 2016

I bought a 2013 Kia Sorento about 6 months ago and I'm still just as amazed by it as when I first bought it. Everyone who drives my car makes a comment about how great it drives and how much power it has. Mark M. made the car buying process so much less stressful and I never felt any kind of pressure, he had me test drive as many cars as it took to find the right one for my family and I, until we found the perfect one! Thanks Kia :)

AshleyC*14

Jan 9, 2016

I was lucky enough to get my 1st new car here!Anthony was very informative and helpful with finding the perfect car with low miles & a great price! He worked hard to make buying a car easy & hassle free. I love my new car thank you so much Anthony!

Zachary Drake

Jan 9, 2016

Both my Fiancee and myself would like to thank Matt, Deanna, Ed, and Nick for the super easy and enjoyable car buying experience. Thank you very much and we will be coming back in the future.

Maggie

Jan 8, 2016

I rarely write reviews online, but my car leasing experience with Kia of Ventura and Mark Morehead was so unexpectedly great, I feel I owe it to them. Mark Morehead is handsdown the most knowledgeable and genuine salesman I have ever met. I really appreciated the Kia of Ventura dealership for the awesome experience.

KarenK

Jan 6, 2016

After checking the internet listings, I contacted Deanna, the Internet about the options available. She was personable, professional, knowledgeable and courteous. She arranged for a test drive of a vehicle that it my budget, looked for a car that was not Black or White - variety is good! - and displayed great patience in searching the area for a vehicle that fit my requests. She was able to work with me and I now have a great new Optima that is fun, economical and sexy. The other employees at Kirby was unfailingly courteous and offered assistance. The process takes a while, but the Kirby staff works hard to make the experience positive. I would highly recommend contacting Deanna, of the Internet Sales Team, at Kirby Kia of Ventura to explore the various cars and financial options available when searching for a new car. She will work with you to find the best fit for your future car purchase I look forward to seeing the new building that is being planned for the site. The current building is showing its age, although the interior was clean, well organized and inviting.

Kyle

Jan 4, 2016

Helped me find a deal that worked for me. Very helpful.

TerriD

Dec 31, 2015

I could not ask for a better dealership or George Estrada as a sales person 100% satisfied with my new car. This is the 3rd car I have purchased from Kirby Auto. I felt like I was treated like family thanks to George, Nick & Steve. I would recommend Kirby to anyone who is in the market for a car. Thank You Teresa Duran

Brittany Villasenor

Dec 31, 2015

George Estrada was so helpful and friendly! I went to Kia not sure of what I wanted and scared of the buying process and how difficult it sometimes can be. I walked on the lot and was immediately greeted by George with a smile and he showed me all my options I could ever ask for. He told me the great aspects of each option and why I would love it. He really sold me my car and made me fall in love with it. Extremely knowledgable . I didn't feel pressured to make any decisions. I want to think Kia motors and George Estrada so much! I love everything about my purchase!

John T.

Dec 20, 2015

Great experience! Deanna and Vino were very helpful, patient, and understanding and exceeded my expectations when I bought my 2016 Kia Soul+. They worked with me to get me the best price with a monthly payment that I could afford; no pressure sales with sincere follow up made the decision to buy that much easier. I was in and out of thier facilities with a new car in I under two hours, with all the deatails explained to me. Ed, the G.M., worked behind the scenes with both Deanna and Vino to make sure I left satisfied, which I was! If you're thinking of buying a Kia, I'd check with any of the aforementioned sales reps first before going anywhere else.

David Haupt

Dec 16, 2015

The first time I worked with George Estrada was about 3 years ago when I got my Sorento. Hes great! I now have a Soul and couldnt be happier with my 2nd experience with George and Kia of Ventura. Youre treated with respect and they sincerely want to make what can be an arduous process as painless as possible. I like that they dont talk down to you and show you the numbers and make sure youre making an informed decision. They have earned my future business. Thanks George, looking forward to seeing you again when I consider my next Kia might be another Soul considering how much Im enjoying it. - David

EddieC

Dec 14, 2015

Great sales experience! Albino was very Knowledgeable, extremely helpful. Matt was also very helpful in getting us what we needed and wanted! Even after sale was complete Albino called to make sure our vehicle was what we wanted and offer more assistance!

Louie A Bautista

Dec 12, 2015

I was able to trade up to a 2016 Outback. I love the car, solid, fast, good looking, lots of technology. My salesman, Jeff Albrizzio was very friendly, knowledgeable and welcoming. D.J in finance is great in explaining everything. Ron in service got me in to change the oil in my Forester likety split and done when he said it would be done. Traded a great Forester to an awesome Outback!! Thanks to everybody at Kirby Subaru!!! Louie A Bautista

Samaris and Derick Langel

Dec 11, 2015

George Estrada is a great listener. He understood our car needs and he helped us findiing the right Kia for us. We recommend George because he gave us a five stars experience. Also the managers are very kind and helpful. We are very happy with our new Sorento. Thank You Kia of Ventura!

BB's daughter

Dec 9, 2015

Deanna at Ventura Kia was so patient and easy to work with while helping my mom make a decision on her new car. She listened closely to what was important to my mom in making this deal, and made it happen. My mom couldn't be happier with her 2016 Soul and I love knowing that she is protected by the awesome warranty that she has. Thanks again for your great service Deanna!

Tanya

Dec 9, 2015

Deanna provided great customer service! It was great working with her. She has great patience with me. Over all I left very happy to walk away with a car.

Yesenia

Dec 8, 2015

A big thank you to our salesman Mark Morehead. Great Customer service, very knowledgeable & easy going guy. Left the dealer with everything i was looking for in a car. Made the process of purchasing a car much easier. Also, thank you to Ed for making it possible for my fiance & I to get the best deal! Thank you for the great experience guys !

Howard C.

Dec 5, 2015

I had the best experience here. I got Great Customer service and the best deal! Moz Taghavi was a superior sales consultant.

Thefinks

Dec 4, 2015

Great and awesome people they greeted me with a big smile and really helped me get the best deal possible.

William Edwards

Dec 3, 2015

I recently purchased a 2016 Kia Sorrento from Mark Morehead at Kirby Kia. Mark did a great job. The General Manager is a friend of mine (Jeff Kennedy) And I've known The owner Jeff Sukay for many years. They are Quality people. I have been in the Automotive business my entire career. Over the years, I have watched The Kia models Quality go from average at best, To a Car World Class Automobile. JD Powers & Associates just gave KIA a five star rating and 2nd place in initial Quality out of 33 manufacturers. I love my Sorrento

Christa J

Nov 20, 2015

I love my new Sportage! Thank you, Anthony Nicoll for your stellar customer service. Between my husband and I, this is our 5th purchase from Kirby KIA. I highly recommend this dealership.

Tatiana

Nov 19, 2015

First I would like to say how awesome Anthony was. He is a great salesman. I wasn't sure what I wanted at first but then he helped me and my grandfather out a lot. I told him what type of car and color I was looking for and he gave me all the choices that fit my description. And then he found the perfect Kia Optima for me! He works with you great! Thanks Anthony!!

Marvin

Nov 11, 2015

Jeff Albrizzio was really great in helping us buy our Subaru Outback! He was very friendly & knowledgeable, yet not pushy! A very down to earth guy! Thanks so much!

KIA Sorento Fan!

Nov 10, 2015

KIA made my first car purchase a great one. Deanna helped me find the car that best fit my needs and price range. She made what would have otherwise been a grueling and stressful process a pleasant one. I'd been to three dealers prior to KIA and no other individuals showed the level of knowledge, compassion and professionalism that Deanna did. I noticed a scratch on my car the very next morning and took it back to KIA. Deanna and team fixed it within an hour no questions asked and even cleaned the entire exterior of the car again. Loving my new KIA Sorento - would definitely buy from them again. Thanks Deanna!

Mary SantaBarbara

Nov 5, 2015

Scott was incredibly helpful, repairs made in a professional, careful and timely manner. 5 stars! I'd recommend this service to others ( on my phone, your star rating did not work please note that I gave 5! five stars to everything

Elizabeth Alvarez

Nov 4, 2015

George Estrada and the Team at Kirby Kia of Ventura take great care in all details. This is the third car my family has bought from George. Over and above exceptional service, at each stage of the process. Thank you, again, George

Natalie

Oct 24, 2015

George Estrada was so easy to work with. He made my car buying experience seamless. He was very knowledgeable and courteous. I love my new Kia!

James B.

Oct 19, 2015

George Estrada the Kia Finance department we amazing They answered all my questions and work diligently on getting me exactly what I was looking for. I will and would recommend this dealership for anyone who is looking for a new car, along with having great customer service, and a positive and comfortable environment to help make the best decision

Marcus

Oct 11, 2015

Our experience was nothing short of great and Vino was the reason for it. He not only was very insightful about the car we ended up purchasing but was also just great to talk to and made our time very enjoyable.

James and Carlos

Oct 4, 2015

Jeff Kennedy and JD made my purchase last August of a 2015 Optima Hybrid a great experience. I have dealt with Kirby Auto KIA for several years and have always found this company to do the highest quality work. I recommend Kirby Auto KIA without reservation for quality of salesmanship and care of the customer.

Doug B

Sep 28, 2015

I took my daughter to Kia Of Ventura to help buy her first new car. George Estrada made the experience very special. There was absolutely no pressure - it was all about us and what we wanted. He answered all our questions and made sure my daughter understood all of the car features including the state of the art cell phone interface technology between her new Sportage and her cell phone. Now she's a very happy new car owner and I'm a Dad that's very happy I went to Kia Of Ventura. Thank You George !.

Dana

Sep 27, 2015

We want to thank Miguel Hurtado for his great service and knowledge. He made the purchase of the car a pleasant experience. We would definitely highly recommend Miguel Hurtado if you're looking to buying a car without pressure and from someone who is knowledgeable about cars. Thanks! Dana

bspeer1951

Sep 21, 2015

the staff was very friendly ,helpful and all around pleasant to deal with. diffinetly will return and recommend this dealership. I found David Winter , Jessica and David wonderful .

psanchez

Sep 17, 2015

I had a great experience at KIA of Ventura. George Estrada provided us with all the information we needed to make an informed decision in buying our new car. George was curtious and helped make the experience easy.

Sally

Sep 16, 2015

Deanna was professional and friendly, motivated to get me what I wanted but not over-aggressive. All the people I came in contact with were helpful and friendly. They worked to get the right financing for me and that made a difference. I love my Kia Soul and I actually look forward to getting it serviced at Kirby because I know I'll be treated well there.

Javier Gonzales

Sep 11, 2015

We want to thank George Estrada for helping our daughter and us find a car that she liked and felt safe in. George was very helpful and answered all our questions and gave her trade in a very fair deal. Everything wet smoothly.

Edalith Ambriz

Sep 10, 2015

Miguel Hurtado provided my parents and I excellent service as a first time buyer. I left the dealership well informed about the car I purchased with him. I would highly recommend him to anyone who is planning on buying a car from Kirby KIA dealership in Ventura. He does his best to give you the most knowledge he can about the cars there. In the future I plan on buying another car and I will definitely make an appointment with him. Thank you Miguel! I am in love with my new 2015 Soul :-) keep up the great work!!!

Isela Guerrero

Sep 9, 2015

Was very pleased with the enviornment as well as how easy the sale was made. sales consultant Miguel Hurtado made it much easier since je spoke spanish as well.

Molly

Sep 9, 2015

George Estrada and Vino Barretto were fantastic and professional! They were both very accomidating to my sitiuation and worked with me all aspects. They made the process easy and painless. Thank you guys! I will be recommending them to my friends.

PAT

Sep 3, 2015

George estrada was an excellent salesman with excellent customer service skills. I would refer any of my family and friends to him. He was professional, curteous,knowledgeble and patient. Well spoken and educated and answered all my questions. Thanks , I would give him a 10 out 10.

E Murillo

Aug 31, 2015

George Estrada helped me out big time! I went in to see what I could get for a trade in on my Chevy Silverado, and I got WAY more than I thought I would! Then it was a just a matter of finding the right sedan for my Family. George stopped at nothing to make sure we got exactly the interior/exterior and trim level we wanted. We drove off in an Optima LX in pearl white, with a grey/black combo interior. The whole process was smooth and pleasant and we got exactly the car we wanted, at the monthly price point we had set. Superb!

Unicorn car

Aug 30, 2015

I would highly recommend this dealership to anyone. I had a great, and easy experience. I had two different dealers tell me that they couldn't get me the car that I wanted bc it was rare. We called Kia of Ventura and Deanna help me and found the exact car and got it to the dealership the next day! I can't thank her enough. I love my car and am so glad she did anything and everything possible to help me get exactly what I wanted and she made the whole process very easy!

Janett B

Aug 25, 2015

We want to thank Ed the sales manager of Kia of Ventura, George our salesman and Nick from financing and the rest of the crew. You guys made the process so smooth and easy. Really it was hassle free!! I can honestly say it was the first time we went into a dealer got everything done fast and easy. Now onto enjoy our new car!!! Thank you!!

Jennifer

Aug 25, 2015

Made an appointment with Deanna and had the easiest car buying experience of my life!

Dennis and Cindy Feltes

Aug 24, 2015

Unbelievable experience! the car we bought was a great value, the men were incredibly professional, we were out of there in record time, they were friendly and there was absolutely no pressure put on us to purchase anything! It really was an unbelievable experience. J.D. helped us......so honest and friendly...

Maritza DIaz

Aug 22, 2015

I purchased a used vehicle on 8/21/15. The sales man George Estrada was excellent and knowledge. He was so great and patient with what i was looking for. it was my second time buying a vehicle with George and it was a great experience. My whole buying process was excellent.

Lourdes H.

Aug 20, 2015

I want to thank Goerge Estrada for making my buy easy and comfortable, he was able to answer every single question i had, very professional and super patient! This is my second sorento that i purchased...im loving my all new sorento 2016 with more space and it feels stronger then ever!....thanks again Goerge, my kids are supper happy, they said that was a great deal making business with you. I would definitely recomend my friends to Goerge at kia of ventura :)!!!

KenK

Aug 10, 2015

After visiting several local dealerships, we chose Kia Of Ventura as the dealer we wanted to purchase my son's first car. Working with Deana Luis was a pleasure. She was very professional and easy to communicate with. The sales process was simple and they were able to match the price we were comfortable with paying for the vehicle.

EBee

Jul 24, 2015

We had a wonderful experience at Kirby KIA!!! Our salesman, Tony, was very accommodating, knowledgeable, and took very good care of us.

brittnicholle

Jul 21, 2015

I am a first time buyer and going in I must say I was pretty anxious but I definitely went to the right place. I got my kia soul and couldn't be happier. Miguel helped me and made the process so easy and comfortable. I got a killer deal and didn't feel overwhelmed once. The manager Ed also helped the process and got the deal I needed. My entire experience was great. I've definitely found my choice dealership. Huge thank you to Miguel Hurtado and the kia team!

Beeh

Jul 21, 2015

The team here at Kia of Ventura were very helpful, kind and fast. I was in and out of there in no time got the car I wanted for a great deal. GUARANTEED will recommend these guys to anyone looking for a new or used vehicle.

Aaron & Briana B.

Jun 30, 2015

GREAT EXPERIENCE!!! I loved the no hassle approach that George and the crew at Ventura Kia. We told them what our expectations were and they exceeded them!! George came in on his day off to make our transaction possible. We would highly recommend George to anyone thinking of getting a great new car!

Sarah

Jun 25, 2015

Vino was our salesperson. Very informative, professional, but also was able to relate to my daughter who was purchasing her first car. Ed, was great, welcoming and friendly. I am not a fan of buying cars, but everyone made this experience easy, simple, and plesant. There was no pressure, just genuine and solid customer service. Thank you!!!!!

Edo

Jun 23, 2015

Great service from salesperson Matt. They are very pleasant and professional. No hassle or haggling. I would recommend them to family and friends. You won't be disappointed. Ed

Jenny

Jun 19, 2015

Very pleased with the service. Very professional & responsible! My family has purchased 2 cars there! Recommend them to anyone that is looking to buy a car!!

Eric

Jun 19, 2015

I recently bought a used car from Kirby Kia and my salesperson was Matt K. Matt was very friendly and no pressure, and really helped me explore my options both financially and in terms of what I wanted in a car. It just didn't feel so much like a game, he clearly enjoys his job and comes across like he actually cares and it's not ALL about the sale. I ended up buying a car I hadn't originally focused on (and am so glad I did because I love my car), as Matt kept me open minded and really listened to what I was saying. Overall it was a pleasant experience and I would highly recommend Kirby Kia, and Matt K. in particular!

Cindy N.

Jun 15, 2015

Matt Kelleher provided excellent customer service when my son's each purchased their first car. He was very helpful through the whole process. His knowledge and expertise was extraordinary! Will recommend him to all my friends.

Mary Galindo-Casillas

Jun 13, 2015

Having purchased many cars during my life, it was refreshing to find a salesperson who took a sincere interest in helping my family to acquire the car we wanted without any hidden hassles. Matt Kelleher was highly professional, honest, and went out of his way to make us satisfied with our deal. He also saw to it that we got a fair deal on our trade-in, something that rarely happens at a dealership. If you are looking for a KIA or any other car on their lot, I strongly recommend that you seek Matt out to assist you. Thank you.

Catherine Rista

Jun 11, 2015

I hadn't bought a new car in a long time, so I was a bit apprehensive about going into any dealership, but Matt Kelleher at Kia of Ventura took all the fear away and made it easy. He was a genuinely nice guy, who made the experience more enjoyable overall. I am so in love with my new 2016 Kia Sportage I purchased 6 months ago! I did have a preapproved bank loan, so I can't comment on how their loan process works, but otherwise their handling of my situation was great! I recently brought my car to the service department in for my first free oil change, inspection, and car wash, and that was easy and no pressure either! Since owning this car, I have recommended buying a Kia to everyone. They are amazing cars, and I would recommend this dealership to anyone desiring to purchase one!

Ed - Cowboys fan

Jun 10, 2015

Mr. Matt Kelleher was very responsive to our needs and went through the extreme to assist us in obtaining what is now in our possession, a 2011 KIA SUV Sorento. He went above and beyond in researching and getting us the best possible vehicle loan that he could obtain for us and he did an excellent job performance.

Anthony flores

Jun 10, 2015

I bought two cars in 6 months great and awesome deals

Kelly and Matt

Jun 8, 2015

My husband and I have bought several cars from Kirby Kia. We have also referred many people to them as well. Alvino "Vino" Barretto helped us from start to finish. He even came all the way home to pick up our trade in. I will never use a different dealer. From sales to finance to service . . They make the the buying experience amazingly easy and fun. If you are in the market for a new or used car go see Vino and if he isn't available ask for Jorge Estrada. They work hand in hand with each other for an easy no pressure car buying experience. Thank you Kirby and Vino for everything!

Soshea sierra

Jun 4, 2015

Was in and out! Everything I asked for spent less and three hours there! George Estrada and sales manager Matthew Khart

Annie H

Jun 2, 2015

I just leased a new 2015 Optima at Kirby Kia of Ventura. I came in just to look and wasn't planning on leaving with my new car, but with the wonderful help and awesome knowledge of the salesman George Estrada, I turned in my old lease and am very happy! Thanks George for your help and patience, for staying late to get me what I needed. I will definitely recommend this dealer and especially George!

RyanNHope

May 29, 2015

My fiance and myself leased an Optima with a trade-in BMW 540i. George is as smart as they come and much more professional than the overwhelming majority of car salesmen. Needless to say, my fiance and I are very pleased with our deal and would recommend Kia of Ventura to any and all who are looking to lease or buy a new car. It was an awesome experience. Thanks George.

Lily

May 27, 2015

Great service and very helpful with what were looking for .

Tawnee

May 18, 2015

I am very satisfied with the service by George Estrada he was very fast and helped me out with a reasonable price and got me into the car of my choice and how I exactly wanted it he went above and beyond and I appreciate it very much

Laura Torres

May 18, 2015

Excellent service! Everyone was super friendly i felt Conferrable buying my new car best experience ever 1st time car shopper definitely will go back in the future!!!!!!!!!!!!!!!!!!!!!!

Susie

May 17, 2015

George Estrada was awesome! He worked with us and got us a great deal on our Kia Optima. Thank you

Ria Martin

May 14, 2015

George was very helpful and went above and beyond to help me finance my 2015 Kia Optima. I am very pleased with the service at Kia.

Maria Pedroza

May 13, 2015

Working with George Estrada was such a pleasure. He did a great job making sure I received the best deal. I absolutely love my Van, this is the second KIA car in the family. My experience with the service department was also very good. They are a great team at Kirby Ventura and I would definitely return and would recommend them to anyone who asks

John Gutshall

May 12, 2015

George was extremely knowledgeable about the Kia product we purchased. We were impressed by his professionalism and helpful attitude. We would recommend George and your dealership to all prospective car buyers.

Sepideh Ghasemi

May 12, 2015

My experience at the Kirby Kia dealership in Ventura was simply outstanding! The associates I had the pleasure of working with (sales guy, finance guy, etc.) were far beyond friendly, professional, and just all around amazing. Initially I was so worried I was going to get sold and pay more than my budget, but the sales men at Kirby dealer listen to exactly what I was looking for and showed me my car options that best fit my needs and price range. Honestly, if you are looking to have a great fun experience purchasing a car, this is the place to go! They will help you pick the perfect car at a perfect price!

jb

May 9, 2015

George treated us with patience and respect. He made the buying process a little more pleasant.

Irene Vargas

May 5, 2015

Jeff Albrizzio helped find the PERFECT Pre-Owned vehicle for me! I am a 63 year old Grandmother which is always busy with my Grandbabies soo I needed a more spacious and safer vehicle than my 97' Ford Mustang!!! he showed me a 2007 Honda CR-V with 57k miles and I fell in love with it at first sight! Jeff Albrizzio helped me get my payments to where I needed them to be and was soo professional and patient with me! THANKS JEFF! I will definitely refer you to friends and family!!

Hybrid fan

May 1, 2015

I had a great experience working with Jerry Ikenouye, George Estrada, and Nick Nassari. These three help me trade in my old car for a brand-new lease on a Kia Optima hybrid which I love. The gas mileage is saving me money already! I would highly recommend them, they made the car buying process very easy. Being newly single, I was a little bit nervous about buying a car on my own. I felt completely at ease and did not feel pressured at all. I know I got a GREAT DEAL!

Linda RN

Apr 20, 2015

Drew was amazing, offered us a deal we could not walk away from. Ie was refreshing to have a salesperson be so open, honest, and willing to make a deal happen!!!! We love our Sorento thus far!

ErinM

Apr 15, 2015

Drew Zimmy was amazing. Not only did he make my car buying experience amazing, but an enjoyable one! We originally went in hopes of finding a car for my sister. Little did I know, I'd be walking out with a new car for myself. Drew was patient and very helpful. He wasn't afraid to give us some space, but was there as soon as we needed anything. I wouldn't hesitate to recommend his to anybody that I know.

Vici Johnston

Apr 13, 2015

George Estrada was the perfect salesperson. He was very helpful and was able to answer all my questions and concerns that I had. He was very personable, very knowledgeable, very professional, he made me feel I was the most important even over trying to just sell me a vehicle he wanted to make sure I was going to be happy and get everything I wanted in my decision. I would totally recommend to have George or any of the other sales representatives help with buying a car here.

MCelesteJ

Apr 10, 2015

Friendly & Proffesinal. Felt welcomed. Tour given of vehicle prior to test driving. Bilingual. Tour given of Kia building for future visits. Free first oil change form info given. Very patient & excellent time management for limited time we had available during purchase. Knowledgeable of vehicle, sale transaction & questions asked. Would recommend near & future Kia visits from sales Consultant to friends and family.

Bpa

Apr 1, 2015

good customer services. I had a appointment and the sales man was there on time.

Jacqueline Mendoza

Mar 27, 2015

This by far was the best car buying experience I had ever had from the beginning. I was in a car accident, and I called KIA for their help in trading in my car. From the first day, Sean was amazing, answered all my questions and was just so helpful from the beginning, trying to help me get the best I could for my car even when my own car insurance was not supportive. The first time I was able to go to the dealer I met Sean (did not know he was the manager..until he told me!! haha) and he sent over Miguel, I was able to test drive the Optima 2015, not once did they pressure me or keep getting on my back to buy the car. After I received my estimate from my insurance from my car, Sean did all he could to help me get the best I could, and today was just the icing on the cake, unfortunately Miguel was not there, and I am not going to lie, I was a little sad because Miguel has just been super nice the first time I was there but Sean sent over Anthony and I have never had such a smooth transition. Sean and Anthony both worked together to help me out and were able to get me the payments I could offered and not once did they pressure honestly it like family, never have I had or heard of such an amazing dealership, but now with my brand new Kia Optima and the amazing service that Kia gives, there is no other place I would want to ever buy a car from, I was so excited that when I left I just had to give Sean a huge hug for how hard he worked to help me get not just a good deal, but a new car and amazing customer service, Anthony even helped me get all my stuff out my old car and unscrewed my alumni licenses plate...just because!! :) Kia you are theee best!!!

Vivian S

Mar 25, 2015

I must say Jeff Albrizzio was such a pleasure to work with. He did a great job making sure we received the best deal out there. I absolutely love my Optima and have let everyone know that I trust KIA over all the other brands out there. My experience with the service department was also very good. They are a great team at Kirby Ventura and I would definitely return and would recommend them to anyone who asks.

Destiny Avila

Mar 22, 2015

George Estrada was awesome! Worked with us and got us more than what we wanted :0)

Chris

Mar 19, 2015

This is my 2nd car buying experience at Kirby Kia in Ventura and they are awesome. Great customer service and follow up. George Estrada took care of me and made the process easy and smooth. Highly recommend to anyone!

Jessica

Mar 19, 2015

Thank you Kirby Kia, for a great deal and a welcoming staff. Steve was able to help find the vehicle I wanted with specifications. He was very informative and wasn't pushy about selling the car. I'm very happy with my purchase.

aby

Mar 15, 2015

Excellent sevice and courteous service, the best option to take home a new car! Miguel Hurtado mean good service thank you

Javier Pena

Mar 11, 2015

I've had a great experience with KIA these last couple of years they always get me what i need & want with a good deal ;)

almond104

Mar 8, 2015

I just bought a 2015 Rio yesterday and couldn't be happier. Jerry Ikenouye helped me through the process with the upmost quality service. There was no pressure or hoops to jump through. I got what I wanted and I am thrilled! Thank you Jerry and Kia of Ventura!!

Luis T.

Mar 2, 2015

I was looking for a low price good used car , I saw a yaris on the lot and I got great help from Jeff Albrizzio . He took the time to show me the car and get me financing. Also he was very informative and helpful with showing me details about this car wich helped me in making my choice in buying this vehicle . Thanks!!! Good job!!

Jeff great sales man

Feb 23, 2015

Recently bought a 2010 Chrysler 300 Hemi. Jeff A was excellent. He treated me so well, from the time I entered the lot until I left. I walked on just looking and he was very helpful. Once I was sure what I wanted I went back and I was greeted with the same courtesy. I wasn't rushed and I felt very relaxed asking questions. Excellent bilingual staff, a special thank you to Charles Financial Department. thank everyone at Kia for making my car buying experience Great!!! Jeff your fabulous....

Lisa and JJ Perry

Feb 15, 2015

As soon as we stepped on the Kirby Kia lot we were helped by Jeff Albrizzio. He first listened carefully to what we were looking for, and then almost as quickly matched up the SUV that fit our needs perfectly. The whole experience was enjoyable --professional, friendly with zero pressure.

R&M

Feb 7, 2015

Our first kia. We love it. George Estrada was great! Thanks again to George.

Anthony Loy

Feb 1, 2015

I didn't feel good got stung by a bee earlier. Was only going to look at a car. But because of their nice disposition and helpfulness, my husband and I pursued the interest of purchasing a car. Very helpful and nice.

Miguel Gomez

Jan 31, 2015

We had a great experience at the Kirby Kia of Ventura. I highly recommend anyone who is interested in purchases a new vehicle from this dealer. Miguel Hurtado was extremely helpful and professional. We are very happy with our purchase.

Vivian

Jan 29, 2015

Overall i had a great experience purchasing my car at Kirby kia.

Kia guy

Jan 24, 2015

Good dealership and good service center. Customer service is outstanding and prices are reasonable.

Guillermo Gamez

Jan 24, 2015

I highly recommend Kirby Subaru of Ventura, by far the easiest car shopping experience of my life. Alex Iker, the salesman was ultra helpfup and was able to get me exactly what I wanted for the price I wanted. All in all just a great customer experience and some of the most ftiendly salesmen I've had the curtoesy of knowing.

Veronica

Jan 22, 2015

I just want to thank the team at Ventura Kia: specially miguel hurtado, George Estrada ,and sales manager Ed mayers for their excellent service. I was treated with respect they took their time an made sure that I was completely satisfied with my purchase. That's why I keep on coming to them I live about 80 miles away from them I don't mine the drive because I know going to them my needs are going to be met... I purchase a vehicle from Miguel hurtado in 2014 and when we thought of purchasing a vehicle for my teenage daughter did not think twice of driving 80 miles one way to make that purchase. I fully recommend this dealership to anyone that's thinking of buying a new vehicle this is the dealership to go to....... Great friendly Inviorment I bouht the 2014 sorento an now the 2015 forte thank you! Once again

JoeP

Jan 10, 2015

Enjoyed working with Vino and Ed. They made the process easy.

Kristen

Jan 5, 2015

I wanted to buy but was unsure of which car. I searched online and found Kia of Ventura., their salesman responded first and had a car with a price and offered a no obligation test drive. I responded and told him I would be in the next day. I called and he was not working but Michael Schmitt "Smitty" was. I was helped quickly, everyone was professional at all times, and there a short 3 hours before I drove home with my car. A 2014 brand new Soul!!!.

Samantha B.

Jan 3, 2015

George was so thorough and knowledgeable, he helped us get a fantastic deal, and I absolutely LOVE my new Optima. Thank you George!!!

September

Dec 16, 2014

I was pondering the thought of a new car. So had 2hours before picking my son up from school. So off to Kia Ventura. There I meet Jeff Albrizzio , let him know I was short on time . Jeff made my car buying a breeze . I felt like we were old friends. No pressure at all. I had my new Kia Soul,and picked up my son with time to spare. I will be recommending Jeff and all the friendly staff at Kia of Ventura . So when your in need of a vehicle ask for Jeff Albrizzio .

Erika Pedroza

Dec 13, 2014

I went in with the intention of just looking at the Kia Sporatage and left home with it! George Estrada was extremely helping with everything. He explained just about every feature on the car. And was very helpful in explaining everything to me especially things that I was not aware of. The test drive was great and I fell in love. This was my first car purchase and I am 25 years old. the whole process was great down to getting a good deal on my car to the whole process of signing all my paper work. Ed Myers was also a great help. George helped me once I was done with everything and helped me connect on phone to the car and explain and showed me the UVO features that were in the car. I would recommend to my friends and family to him because he is very knowledgeable and very helpful. Kia of Ventura is very great !

TC

Dec 8, 2014

George Estrada and Matt Kelleher made car buying a pleasant experience. We had the price we wanted within minutes and I was on my way with a new car in less time than expected. No pushy sales games and the customer service was good. I'm happy to recommend them to my friends/family for their future car needs.

Julio Lopez

Dec 4, 2014

Thank you Gorge for helping me to buy my New Car your the Best wish you the Best in Kia of Ventura

Melanie

Dec 1, 2014

Love my new Kia Soul, and this is because of the friendly and professional treatment by George Estrada! I did not feel pressured, and he listened to me and addressed all my concerns, and got me a great deal. I also want to commend Anthony Loy, in finance, who also helped me get great deal. I would totally recommend Kia of Ventura to family and friends.

Melissa Lizalde

Nov 25, 2014

I had a wonderful experience buying a new Kia Soul. I am in love with the car and the amazing deal I got. George went above and beyond with his amazing customer service, making sure to give us every single detail of the car and how to work it. I really admire how his hard work and diligence on getting us the perfect deal and payment that worked for us. I could not be any more please with my first experience of buying a new car. I would definitely recommend friends and family to this car dealer ship. Overall an amazing experience. Thank you George!

Chris

Oct 29, 2014

I walked on the lot to look at different vehicles that KIA had to offer. I personally don't like dealing with salespeople so when Jeff Albrizzio approached me I was hesitant to talk to him. He wasn't pushy, allowed me to look and was very knowledgable about the various vehicles. He helped me pick out a vehicle that fit my families budget and made the process very easy! I would recommend checking out KIA and ask for Jeff.

Jay

Sep 30, 2014

What a BEAUTIFUL car. I have had to car for 3 days now and I cant remember to amount of questions I have had about the car! Service was awesome. The first car George showed me I bought. George was nice enough to take me into a detail tutorial about all the features with the car. Helped me setup UVO and Bluetooth. Overall I am really happy, cars a 10 out of 10 and service was 10 out of 10 as well. Thanks again Kia of Ventura!!!

Janae

Sep 30, 2014

I had a great experience with George and Miguel from Kirby auto group. I got a great car. I am very happy!

Mariela Lopez

Sep 13, 2014

had a great first experience with buying my first car and my salesmen were able to explain everything in precise detail. Loved it!!

Alex B.

Sep 1, 2014

As Always when it comes to buying a car, everyone hates actually going in to the dealer. This would be the exception. I have personally sent all my family and friends over to Jorge Estrada and Lou Fajardo. Both of them have always been there to answer any of my questions and have always given me exactly what I ask for. If they didnt have what I wanted, they would find it. Financing was the easiest part. Best part is that they not only recognize you but greet you by your first name. It feels good to know that you arent just some other person that walks in and never paid attention to. thanks a lot fellas.

Chester Haduca

Aug 30, 2014

August 28, 2014, when me and my wife decided to shop for a new car. Mr. Albino Barretto greeted us and show to us some car models. He indeed did a great job being a car dealer. He helped us a lot especially during the buying process. He even gave and show to us the importance of a quality customer service. I will highly recommend Mr. Albino Barretto and the entire team to my friends. His knowledge, skills and attitude are insurmountable. Thank you so much.

Maria

Aug 27, 2014

Awesome service with Rick Holmes he got us what we wanted for a family car. He got us a great deal and didn't make it feel like he was pushing us into buying a car. He's different from other cars salesmen who force you into buying a car. He is very patient with us and listens to what the customer wants. I enjoy my Kia Serento, he went above and beyond to meet our needs. Would highly recommend him to friends and family and others who want a good dealer.

Daniel Walker

Aug 21, 2014

We went in to trade our 3 year old Optima.Rick Holmes was our sales consultant.Its nice to do business with a professional salesman. Rick has exemplary people skills. His knowledge of the Kia product line is very impressive. Doing Business at Kirby Kia is a great experience. From greeting to write up all the way through finance it was a stress free experience. I would strongly recommend this dealership. If you are looking to buy a new car seek out Rick you'll be glad you did.

DanielT

Aug 20, 2014

Tim Mitchell is the man as well as DJ they both helped me buy my first car, I totally would recommend buying a new or used car from there.

Guadalupe Rivera

Aug 18, 2014

We aer a 3 time Kia owner. This was fastest I ever got out of a dealership.We looked at all types of cars and came back to Kia .Mr. Holmes did what ever needed to be done to sell our Kia and we are happy with our deal. And happy for price of our trade in.

Rozelle Baldwin

Aug 17, 2014

Awesome sales experience! Jeff Albrizzio went ABOVE AND BEYOND to get us what we wanted!!!

Montzerrat M.

Aug 15, 2014

I went there yesterday, because I'm looking for a new car. It's my first time there and the guy that helped me Rick Holmes was very nice he wasn't pushy at all and answered all my questions. He showed me different options. I just felt very comfortable and i had to share this because its not something usual at a car dealership...no offense to anyone. I will be going back to him when I'm ready and i recommend anyone out there who is looking for a car to go see him. :)

Soheil

Aug 15, 2014

What a great experience my family and I had at Kia of Ventura. Our sales person, Charlie Imber was very helpful, and helped us from the moment we got to the dealer to the moment we drove of with our new 2015 Optima. Charlie was very knowledgeable on all the cars, and helped us determine the best car needed for our family. Mr Williams from the finance team also helped us with all the financing options we needed! Overall a very great experience. Kia of Ventura has great staff, and I would recommend it to any friends or family who are looking to buy a car!

maryann

Aug 15, 2014

was great working with Rick not only will I buy from him but I will recommend him to any friend or family looking for a vehicle

Sue

Aug 14, 2014

Was researching and spoke to Charlie. He was very helpful and knowledgeable. When we are ready to buy the car, we will definitely go to Charlie.

future Kia owner

Aug 13, 2014

I went in to look at a new Kia optima and Tim Mitchell helped me and my wife out. He told us he was new but the way he carried himself and the honest manner he spoke was a breathe of fresh air. Great future and great experience. Thank you!

Ally

Aug 13, 2014

Tim Mitchell was very helpful to me while trying to find the perfect car. I looked at the Optima, and loved how it drove. I will definitely be buying an Optima in the near future!!

britt813

Aug 13, 2014

Get your car at this dealer. Their service is fast and reliable!!

TERRY JR

Aug 13, 2014

RICK ANSWERED ALL MY QUESTIONS. WAS VERY POLITE AND HELPFUL

Vincent Jenkins

Aug 13, 2014

Gene Diltz and everyone did a outstanding job with my son's purchase thank you.

Cris A

Aug 13, 2014

Honest people to work with, will recommend to all of my friends. Gene is an asset to this company , I get all my cars from him.

Maura Mcinernery

Aug 12, 2014

Thank you Mike Schmitt for your professionalism in trying to help my friend Haley to by a car. Although she didn't have any cash down or a cosigner you made her feel very welcome and did all you could to assist her. We both appreciate this and would recommend our friends to Kirby Kia and you if they ever need a car.

Victor Lopez

Aug 12, 2014

George Estrada is awesome! He helped me find the right car for me! He is still very helpful even after I bought the car. Excellent service. Highly recommend

Louie c

Aug 12, 2014

I will be relocating soon.to area.came to check the kia optima was on thefence on buying, and one of the saleman. Charlie. help to decide to buy next month when I moved there. I was happy to deal with Charlie. he is informative and we felt comfortable with him. real pro. thx.

VenturaBuyer

Aug 11, 2014

This guy Charlie was friendly, knowledgeable and personable. Not the typical sales person I have experienced over the years. When I decide to pull the trigger, I'm headed back to Kirby.

austin

Aug 11, 2014

Charlie was so nice I will buy from Kirby I am looking when I'm ready I will buy from charlie

doug

Aug 11, 2014

Charlie is a great salesperson he is very knowledgeable

ann

Aug 11, 2014

Charlie did a great job explaining everything to me

Kelly

Aug 11, 2014

I dealt with Charlie he was very engaging very knowledgeable on the cars that are in the lot.

JS

Aug 11, 2014

never been to a dealership where I was treated with such respect than I was treated at Kirby Kia of Ventura by my sales consultant Rick Holmes. I had 30 minutes left on lunch and I wanted to take a quick look at the Optima, not only did he respect my time but he answer all my questions and then some

Andy C

Aug 11, 2014

Charlie my sales consultant was awesome, fast, and efficient!! He listened and informed.. Steve in finance was also great and speedy! The whole process took less than an hour!! Highly recommend!!!

randy

Aug 10, 2014

charlie saw me on the lot asked if he could help me and if i was looking for new or used i was just looking i did not feel presure at all but when im ready to buy it will be from charlie and kia of ventura.

Tanya R.

Aug 10, 2014

My daughter is looking for new Kia and Rick Holmes was my salesman. She has purchased yet, but plans on doing so soon. I can't say enough about how nice he was and I feel sure when she decides to buy that is no doubt in my my mind that she will be very satisfied with Kia of Ventura.

Tess A

Aug 9, 2014

Thanks to Charlie and DJ, I had a great experience buying my vehicle at Kia of Ventura. I knew what I wanted in a car and affordability - Charlie worked VERY hard to get me what I needed. His kindness and willingness to go above and beyond will have me recommending Kia and CHARLIE to all my friends in need! I love my Sportage - it feels very safe, well maintained and worth the price. DJ in Finance was super easy to work with and really went to bat for me when it came to finding a great rate. Thanks to Charlie, DJ, and the team!

megzh23

Aug 9, 2014

I have to admit that I was a bit nervous when I went to purchase a vehicle. I was a first time car buyer. Fortunately, my salesman Rick Holmes took very good care of me ! I truely believe he went above and beyond to make sure i stayed within my budget. Not once did I fell any pressure to do anything I wasnt comfortable with.I definately would recommend all my friends and family to him

B Smith

Aug 9, 2014

I worked with sales person Tim Mitchell who made me so comfortable and made the process easy going for me. I have referred all my family, friends and co workers and I will no longer go any where else. Thank you for an overall experience and made car buying fun!

Kevin

Aug 8, 2014

I stopped by a week or so ago as I'm looking to buy a used car and just searching for options and prices. Tim Mitchell was the one to assist me and was very proffesional and knowledgable. I told him I wasn't looking to buy today and he said not to worry whatever I needed answered he'd help me with. He was quickly able to determine what cars would fit my needs and wants, and also my price range. I was happy he stuck in my price range and didn't try to sell me something he knew I wouldn't be able to afford. He made me feel very comfortable with the whole process even though he knew I wasn't looking to buy he still helped me just as well as he would have if I was buying I'm sure, which was a huge plus for me personally. I plan to come back soon to make a purchase and a huge part of it is because of Tim's helpfulness and professionalism. I'd recommend everyone to come here as well if they're looking for a car and to go see Tim right away!

Tracy

Aug 8, 2014

I recently visited Kirby Kia in Ventura in search for a used car. The salesman who assisted me was really helpful with narrowing down my options and giving me a clear idea of the type of car best fit for me. Tim Mitchell made me feel like I had been going to Kirby for years. He was very friendly and patient with my lack of knowledge. He laid out all my options clearly and simply, and helped me eliminate options that didn't pertain to my needs or fit in my price range. The best part of my experience was I did not feel pressured into anything and all of the information Tim provided me was unbiased and appropriate. Although I was not quite ready to invest, I know that when I am ready to purchase my next car Tim at Kirby is who I am going to see!

Chris

Aug 8, 2014

I was greeted by salesman Tim Mitchell and that was the beginning of a great experience at Kia of Ventura. He was very polite, very funny, and exceeded my expectations. Car shopping is not always a good experience, but this was one was. Thank you.

tim holden

Aug 8, 2014

The whole experience met my expectations and I will return to buy again and recommend the dealer and the salesman-Jeff to my family and friends.

Tanya R.

Aug 7, 2014

Rick Holmes is best .I always buy my cars from him no matter what dealership he's at. I have brought several cars from him over the past 4 years and now my daughter wants a Kia so we are purchasing from Kia of Ventura.

Stan

Aug 7, 2014

Rick Holme is one of the Nicest and knowledgeable car salesmean i have ever encountered. He answered all of my questions and also elabroated on things that I didnt know. My wife and I really appreciated his attention and patience with us. We are still shopping but because of Rick's great customer service, I'm sure we will be back when making a final decision. Thanks Rick, keep up the good work. You have a great personality and you are a very freindly person.

KIDS SPORTS FAN

Aug 6, 2014

very happy great job. MY salesperson pretty much answered all my question. and really look for the car I wanted saved me a trip... wasn't looking forward to drive to kia kar pros in LA somewhere .. Thanks Again

Kristine Marie

Aug 5, 2014

This is my second vehicle I have purchased with them and will never look anywhere else ~ I used to in the past dread this whole car buying process... But they have turned the car buying experience around for me. Rick Holmes helped us out on this last purchase and we were in and out in a couple hours from test drive to them handing us our keys!! He was wonderful, as was everyone there with any and all questions that we had. Thank You to Jeff, Rick and the entire team at Kia of Ventura

John

Aug 4, 2014

I was greeted by Anthony Nicoll, he was very friendly and professional. Anthony offered me a bottle of cold water and he escorted me to the parts department. I highly recommend Kirby Auto-Group and will buy my new car here.

Matt Kelleher

Aug 3, 2014

My review of Matt, is that he can get the job done .He has provided my family and I with the used car we have,and is currently in the process of finding us a new car .He takes care of all of my automotive needs and I have and will continue to recommended him to all of my friends,family and employees.It is nice to be able to call one person to get all of your automotive needs taken care of He is trustworthy outgoing and take care of business.Thanks, Benjamin Taitai

Lou Carmonatime

Aug 3, 2014

by Luis Carmona Jr. Overall pleased with Rick Holmes service very informative, really made me feel comfortable throughout the entire process. I had a great experience! Rick was totally professional, he had an easy going attitude and made my car deal simple and easy.

J.H.

Aug 2, 2014

Although I did not buy a car when I shopped around at Kia I'm quite positive when I do decide to purchase a vehicle I want to buy it from Kia of Ventura from Rick Holmes. I am very big on the way employees of a business treat their customers and he treated me as if I was family. Very helpful, polite, and a good sense of humor, which is a plus in my opinion. Im one of those girls that knows absolutley nothing about cars and He answered all my questions in a way that I understood. I appreciated his help as well as the rest of the staff that helped me out that day. I would definitely recommend Kia to my friends and family.

Armando Gonzalez

Aug 1, 2014

I was very impressed by the service George provided when buying my new car. He was very approachable and energetic when interacting with us and explained the cars' features in great detail. I would most definitely recommend him to any other person buying a car. I would like to thank Kia of Ventura and George for helping me in this purchase and look forward to the next time.

JY

Jul 13, 2014

George Estrada is one of the most knowledgeable, friendly, conscientious automobile salesperson I've ever met. I would only return to Kirby Kia if he was my salesperson. He explained the features of the Kia Sorento very clearly and in great detail.

Big Mike

Jul 6, 2014

I was looking to buy a new car, a sales man was very nice and showed us around. I said I would think about it and he offered me his card which he "forgot" inside. He comes back out with the sales manager. The sales manager was very pushy and already throwing numbers at me as soon as he said hello. He tried to get me to sit in a car that was over my price range and when I told him my price range, he closed the car door and sighed very loud. He walked away making a motion with his hand like I wasn't worth his time anymore after finding out I don't plan on spending 30k. I went back the next day after seeing an ad in that days paper for a car I wanted. The ad clearly stated that there was 3 on the lot. After meeting with the same sales manager and asking where the cars were, he proceeded to turn me to other cars and fumble about telling me "we have the cars somewhere" walking the lot end to end. After a while I asked him if he had them or not and he ignored me and tried to show me another car for cheap. I told him he should at least know his inventory and I started to walk away. He then proceeded to be very dramatic and wave his arms in the air before leaving. Very rude, especially for a sales manager. Don't believe the ads you see for this place. Find somewhere else to go. Plenty of better dealerships with better prices and better people

ES

Jun 24, 2014

My Salesman, Rick Holmes, gave me the best customer service I have ever had while buying a car. He was attentive to my needs and wants in a vehicle as well as helping to keep my kids entertained. I recommend Kirby Kia to anyone in the market for a new car. Everyone I encountered at Kirby was very friendly and knowledgeable about the products. Thank you for the excellent customer service. I will recommend everyone I know.

Doug

Jun 22, 2014

Very Personable staff. Made the process of buying our vehicle enjoyable, which was a pleasant surprise. Overall a good experience, I would recommend for anyone looking to buy or lease a new car.

Pete E.

Jun 21, 2014

Leased a 2014 Soul. David Gomez, our sales consultant, was very patient and helpful. Manufacturer's lease deal is great.

Daniel MJP

Jun 20, 2014

Great Experience with the dealership. People are very nice and very social; great to deal with. I would strongly recommend to anybody that is looking for a new car to stop by and check this dealership out. I am very happy with my new car and the experience I had with these people.

Angel Taylor

May 5, 2014

Gene Diltz was a GREAT salesman. I would recommend Gene and Kia to anyone needing a car!! He got us the car we wanted, at the payment we needed and explained everythig in great detail. Finally an honest salesman!!!

Angellesse

May 5, 2014

Gene Diltz was a GREAT salesman. I would recommend Gene and Kia to anyone needing a car!! He got us the car we wanted, at the payment we needed and explained everythig in great detail. Finally an honest salesman!!!

Gladys and Graham Newson

Apr 12, 2014

We bought our car from Kirby Kia in Ventura. Although everyone showed courtesy and kindness. From start to finish Gene Diltz was our man. He has the best care and concern for his customers. He made our experience so pleasant and welcoming. Gene has shown to be a man of his word. He truly makes you feel like family. He makes it a point to go way above and beyond to help you get what's right for you. My family and I highly recommend everyone to go to Kirby Kia of Ventura.

Jorge

Mar 7, 2014

excellent experience. customer oriented no pressure no hassels oriented organization. special thx to papandrea and steve from finance.

madodge

Jan 13, 2014

I took my 06 Jeep Commander into Kirby Kia and Dave Winters and Jeff Sukey went to bat for me with the extended warranty people.the extended warranty wanted to replace certain parts and Kirby Service said no replace the trans, converter and cooler.My transmission exploded and there was pieces of metal everywhere.I have had a lot of problems with mechanics either not knowing how to fix it, or that were just to lazy but the people at Kia in Ventura did an AWESOME job. I have to say they are probably some of the best Jeep mechanics in Ventura County.I would recommend there service department to anyone. The bays are clean, mechanics are knowledgeable and will do what it takes to get the customers vehicle taken care of.

kathy nichols

Jan 8, 2014

I had the best ever experience in buying a car at Kia of Ventura. Salesman Jeff Albrizzio was by far the best salesman I have yet to deal with. 5 stars across the board. I was so impressed that be took care of everything in a timely and professional manner and I had no problems with a hassle free experience. My new kia was brought to my home and dropped off by Jeff and the paperwork was easily and quickly taken care of. I would highly recommend Mr Albrizzio and Kia of Ventura to anyone looking for a new car.

MegMcG

Jan 6, 2014

I love my car and I loved buying it from Robert Papandrea of Kirby KIA. I definitely recommend anyone looking for a new KIA to ask for him, he made my car buying experience amazing! I walked away with a wonderful car at an amazing price without the haggle!

Nrseprn

Nov 26, 2013

I went to Kirby Kia just to look around. I wasn't thinking about buying a new car but I was looking around for a four cylinder SUV because the car I had was very nice for the amount of time that I needed it so it was time to change into something more practical. The experience was very professional. The sales manager and the gentlemen in finance made things a lot easier and less stressful. I am taking my car back in tomorrow morning to have a go through done and I will definitely post the final review following the check up of my purchased vehicle. At this time I would highly recommend Kirby Kia of Ventura ,but please check back and read the final review

rachelal8na

Oct 3, 2013

Couldn't be any better! Bought my used vehicle there, service it there, body shop is exceptional! Very friendly, and exceptionally courteous. One happy gal...

cacpaiva

Sep 16, 2013

Quite simply, these guys are DISHONEST. I came in on Saturday, Sept 14, and test drove one car. After they did the usual but silly choreography of going to talk to the manager a few times, I received a quote from the sales person, Mr. Jeff Albrizzio. He wrote the price of the car on the back of his business card. When I came back on Sunday, September 15, ready to buy, Mr. Albrizzio said there was a misunderstanding and that the car would be at least $3,000 more. Really?! Misunderstanding?! In writing?! After I test drove one single car which was the only car of that type they had available at the dealership?! Maybe they are that dumb, but it is a lot more likely they are D-I-S-H-O-N-E-S-T liars. Obviously, I am taking my business elsewhere and recommend you do the same. I would rather pay more for a car if that means dealing with people of honor and character.PS: I am a college professor and almost never write any kind of reviews, but hope I can keep other people from being fooled and wasting their time at Kia Ventura.

tamararohman1966

Aug 16, 2013

Eric Schutte my finance manager at Kirby Kia Ventura was very professional and down to earth eric was relatable and kind. He worked very hard to give me excellent customer service. I would highly recommend if your looking for a KIA and want the best team of Pro's who really want you to drive away in a KIA feeling treated fair with a deal you can live with. This should be your top pick. I know I will always bring my business here. Sincerely Tamara Rohman

annieoh

Aug 6, 2013

All the emloyees were professional and knowledgeable. The interaction between myself and Robert Papandrea was especially positive and made it a fun event for my purchase of a new car in a very long time. My hats off to Kia of Ventura and all the folks I interacted with. The high rating given was well deserved.

3divinelighthouse

Jul 29, 2013

"Dave" is the man who received my car and wrote up the work order. I think that's his name. I also paid him at the Cashier Desk.He gave me the best service I have ever had from a car / service dealer! He is fantastic!6/20/13Service Date

Marysolb10

Jul 28, 2013

I walked in the dealer knowing what I was looking for and George Estrada was more than helpful. His knowledge on the Optima was excellent. I drove off without any possible questions because everything was explained to me. Overall, great experience with the KIA team. Thank you for the great service and making my first car purchase a fun experience,especially at the end with the bell ringing. :) -Marysol.

vanessamorning

Jul 25, 2013

I brought my 2011 Kia Sorento in to Kirby of Ventura to be serviced while on vacation from Colorado. David Winter went above and beyond my expectations ensuring my vehicle was repaired accurately and expeditiously. I will have peace of mind knowing my children and I will be safe in our Sorento as we head back to Colorado today. Thank you, David, for all your help. I wouldn't hesitate to send business your way.

Anah

Jul 25, 2013

Robert was very nice and very helpful friendly he went out of his way to help us and Eugene to get the sorrento we want it

huenemebay

Jul 24, 2013

Both Eugene and Jake were unbelievably personable, knowledgeable, friendly. Both were willing to help in whatever waythey could, make us feel "at home" and important to the dealership.How nice it was to walk away after purchasing a vehicle and not feel pressured in any way and just satisfied by the way we were treated.These are two fine employees! Better keep them!Thanks,Judy and Bill Elliott805-985-6557

antsetik45

Jul 17, 2013

We have been working with Dave Howard in service at Kirby for many years and will continue to do so. He rates high because he deserves it! In all areas, he offers excellent customer service, explains what needs to be done to the car, is punctual, courteous and friendly, and goes the extra mile, as it were, to make sure we are satisfied. I am an educational consultant in a nearby school district, and Dave always makes sure I have a way to get to an office or school. He is completely reliable and honest, which is saying a lot in today's world.We originally bought our jeeps from Kirby and continue to return for service because we know you continue to provide excellent service, even though Kirby is no longer a jeep dealership.As long as Dave Howard is there, we feel confident that the high-quality service we are used to will continue.He is terrific!!!Thanks,Dr. Phoebe Hirsch-Dubin

Judyh12

Jul 17, 2013

I must say that Dave Howard has given me outstanding service when coming in for whatever it may be for both my Jeep Liberty and now my 2013 Chrysler 200. Dave is very cordial and not to mention a gentleman every step of the way with accommodating me as soon as possible with my oil changes when necessary. He is professional and also a true Customer Service individual whenever I have called upon he or his team of professionals in the service area of Kirby Kia of Ventura.I give a big thumbs up to he and his team in Ventura and recommend them highly to anyone who may need service and want to receive a very friendly and welcoming feel from this service department! Hurry in as you need to visit them at Kirby Kia of Ventura without a doubt! Be sure to make your appointment today and leave with a feeling of great service and never a long wait for your vehicle! Great job Dave Howard - Keep up the good work !!

aneautokia

Jul 12, 2013

Mr. Howard was not only professional but friendly in meeting my needs for my vehicle. In the future I will refer my friends who need any auto repairs, to see David Howard at Kia of Ventura.

batonman

Jul 12, 2013

Whether buying a new car or obtaining service, I have always had top notch serviceat Kirby Auto. Highly recommended for attention to my needs and accuracyin all aspects of sales and service.

Maggie Ibarra

Jul 12, 2013

I had an excellent experience at Kia of Ventura Kirby Auto Group. The sales person was very knowledgable on the product, very professional sales staff. The sales staff was able to determine the needs and wants I was looking for in the vehicle I was looking for. The vehicle I was looking at is the Kia Soul. I will reccomend all me friends and family to Kia of Ventura.

thewizardofahz

Jul 10, 2013

"Dave" is the man who received my car and wrote up the work order. I think that's his name. I also paid him at the Cashier Desk.He gave me the best service I have ever had from a car / service dealer! He is fantastic!6/20/13Service Date

PhotoAnn

Jul 5, 2013

Dave Howard provided excellent customer service. I've been going to Kirby since 2004 when I bought my Jeep. This year I traded my Jeep for a Ford Focus and decided to continue to use Kirby for my service appointments in lieu of going to the Ford dealership. Thank Dave. It is because of your customer service I keep going back to Kirby.

Christean

Jul 1, 2013

I've dealt with Kirby for many years, since it was Kirby Jeep and I drove Jeeps. Now I drive a Subaru and have recently returned to the service department, which is the best I've ever dealt with. They get you in and out as promised, and they don't come up with gobs of other work that suddenly needs to be done coincidentally with the time you come in for service. Dave Howard has been my go-to guy all this time, and he never lets me down. Everyone else there was also friendly and ready to help. I plan to continue this relationship as long as my car lasts.

Gaylewash

Jul 1, 2013

This was my first Kia and my first lease. Robert Papandrea was very patient with my questions and anxiety. I hadn't bought a new car in ten years! He provided excellent customer service and even delivered the car. I will recommend Robert and Kirby to my friends and will be back when my lease is up.

jlharberts

Jun 25, 2013

I brought my Acura to Kirby after I had been involved in a rear-end accident. Robert was very helpful and knowledgeable, and always kept me up to date on the progress of my car. I felt extremely comfortable leaving my vehicle with Kirby. When I got my car back, it looked as good as new!

mongiu

Jun 19, 2013

Great and fast service. I went in to get my oil changed and tires rotated without an appointment and I was in and out in less the an hour. David was also great. For one man operation at the front desk I was impressed with how fast he got my car into a service bay. Praises all around!

reallyfrustrated

Jun 18, 2013

Dave was very friendly and nice. My appointment, a recall, was more involved than I had expected, but it was not problem. Chloe drove me to an appointment (and she was also very nice) and picked me up promptly. I feel fortunate that we bought a Kia (I love my Kia) and have such nice service people to work with.

Caitlanh

Jun 16, 2013

DJ Williams at the Kia in Ventura was very helpful and knowledgeable about all the cars we were interested in he has helped us pick out multiple cars for our family.

tuti1957

Jun 15, 2013

When we got to Kia this morning we were received by Jerry Ikenouye and David Howard. These two gentlemen have a terrific attitude and great and professional attitudes. Very friendly and very courteous. They took care of us right away, we had oil changed and tire rotation. We were not there even an hour. Very, very professional.We have dealt with David Howard before. He is one terrific Service Consultant. Every time we went in because we own two Kia's, a Sorrento and an Optima, he always has a great persona and is right on top of things. He is a very caring individual and it shows. We love going to Kia in Ventura and will always go to Kia in Ventura because of the atmosphere and the care they give.Lou Fajardo is an awesome Sales Manager. Every time we go in, he makes it his responsibility to come out and shake our hand and talks with us for a while. We can truly see the genuine man that he is. Lou truly makes Kia a better place and we can see it in the other employees. When you have great leadership you have great and enthused employees. We love Lou.We have purchased three Kia's so far and I have had friends who have seen my Kia and have gone to Kia in Ventura and bought a Optima and a Soul. I have a niece who will be purchasing a Kia soon. My husband is a Kia man. There is no other car in this universe that he would drive, but a Kia. He has told so many people about his Kia and how great the people are at the Ventura Kia. He has referred many people. He loves his Optima. I drive the Sorrento and I love my car. I too am a Kia lover. I have a Saturn and I loved that car.....but when I drove the Sorrento, I said bye bye to my Saturn. I hope and pray to God that Kia doesn't fold up like Saturn did. You guys are truly awesome. We will be Kia lovers for life. We have business cards from Lou and from Chris. We hand those out when we refer people to Kia.

Sublime07

May 23, 2013

I was in the market for used car, because my car had been totaled (Ford). A friend of mine was driving a cool looking small SUV ...I asked her what kind of car it was, she said It's Kia Sportage and she said it was her second Kia. Apparently she was in a car accident and the Officer on site said something like ...Good thing you were driving that car..(meaning the Kia) so that being said ,that was the first thing that sold me. I went on line the next day and looked up the used cars at Kirby Kia ... Bingo, there is was My Car ...right price range, the right color ,I knew it was going to be my car !! So I E-Mailed Kirby Kia and Robert called me back , I made a appointment to come to test drive it with Robert Papandrea . Robert was very busy that day, but he made me feel very comfortable and my experience with Robert was the best one I have had in my years of buying cars and I have had many !!! Jake Walters in financing was another painless experience. Jake explained everything and then some about car loans and not to mention that he served our Country proudly !! So all in all I would recommend Kirby Kia to Friends and Family ....Thank You , Judy

foghorn

May 15, 2013

I had been looking for a truck for awhile. I located this 2012 Nissan Frontier (used) at KIA OF VENTURA. The price was good and it had a shell just like I wanted. Long story short, I showed up, they took me for a test drive and I bought the truck. I was nervous about the buying process, but Robert Papandrea did everything to put me at ease. I would not hesitate to refer them.

dkwdkw

May 7, 2013

The purchase has been a very painful one. It started out very well. We found a nice two year old Sedona with reasonable mileage at a reasonable price. That's when the pain started. First, they low-balled our trade in by $4,000. We worked through that and agreed on the terms of the deal. We signed the original contract on Saturday 5/4/13. We took the vehicle home and did a more comprehensive check of the vehicle's function. We found a few minor issues and one major issue. The major issue was probably one of sloppiness. The contract specified the vehicle mileage at 44,119. In fact, the vehicle had 4,600 more miles on the odometer. The minor issues could have been caught if a better job were done when preparing the car for sale. Things like the 12v outlets in the dash board did not work and a significant scrape on the bumper that was not obvious at night.We headed back to Kirby on Sunday to drop off our trade-in and the Sedona for service and give them a list of items that needed attention. DJ was cool to our request but agreed to "take them to his manager". A few minutes later, he agreed to fix the items that obviously should be fixed and to ask about the items that could have been fixed, but might not have been fixed on a used car.On Monday, my wife went back after talking to Thomas and finding out he hadn't been given the check list. (They seemed to be trying to make the list disappear.) She gave him the list and discussed with him and someone else. The someone else wasn't willing to agree to fix anything. He said, "We'll have to take that to the general manager!". Thomas (only reasonable person we've dealt with?) said, "No, I'm the used car manager, I have the authority to fix these things and will do so."So, back to the Kirby Monday night to sign the adjusted contracts. They adjusted the mileage on the contract and extended warranty and agreed to fix the list of minor items. We agreed to pay for some of the repairs as that seemed fair. That's when the fraud started. When we arrived at Kirby on Monday to sign the adjusted contract and mileage, we studied the contract a bit closer and noticed a $298.00 charge for "dealer accessories". When we asked about this and whether it would add to the final price of the car, Eric Schutte, the finance manager told us, "That is for a voice services package that is provided free by Kia. It will not affect the final price of the car." We discussed this some more with him and discovered it is a package that is similar to the Ford Sync Services offering. Since we were told it did not affect the final price of the car, we did not worry. If we had been told it would affect the price, we would have declined the offer. This was never discussed at any point until we just happened to notice it.Eric said he could only adjust the starting mileage on the service contract by hand. He had no way to resubmit the forms to the warranty company. This seems hard to believe, but we are prepared to check with the warranty company in a couple of weeks to make sure it has been adjusted correctly...Then, we went home and did the math. The accessory did, in fact, increase the agreed upon price of the car by $298.00 plus sales tax.At this point the issues are unresolved. We do not have the vehicle back and we are waiting for Eric's response to our request to remove the unwanted and unasked for "accessory".So, here's why we rated above so poorly...Customer Service 1 star -- Sloppiness by being over 10% off on vehicle mileage. Attempted fraud for lying about effect of accessory on price.Quality of Work N/A -- We don't have the car back from service, so we can't tell.Friendliness 1 star -- Staff is initially very friendly. But so is a shark just before he bites your leg off.Overall Experience 1 star -- Have never had a worse experience when buying a car. Would NEVER buy another car from ANY Kirby dealership and will actively tell people how bad our experience was.Price 1 start -- Initial price was fair. But, attempts at fraud and sloppiness on mileage and items that should have been caught before the car was placed for sale make this a very poor rating.My wife and I are very easy to please. If you want us to leave with a great attitude and to tell all our friends how great a dealership is, DON'T LIE TO US! Tell us the truth and let us decide how hard we want to negotiate if we're not pleased.

Haley.baker2010

Apr 30, 2013

My boyfriend and I had a wonderful experience at Kirby Kia of Ventura. We weren't there all day and Jake was very helpful Very satisfied.

jbird805

Apr 28, 2013

Thank you for an AMAZING car buying experience! My family and I are so happy with our new ( to us) vehicle. We will recommend you to all our friends!

dbergevin

Apr 2, 2013

I recently purchased a 2013 Kia Soul from Robert Papandrea at Kirby Kia. He found me the right car at the right price! Robert was helpful, easy to work with and worked hard to get me a good deal. In addition, he provided great customer service when I dropped by to see if he would help me set up my Bluetooth...thanks so much Robert! I love my Soul!!

ritchie63

Mar 28, 2013

I recently purchase a 2014 Kia Sorento. The car is very impressive but it was Steve Earwood who sealed the deal. Steve went above and beyond to ensure we got a fair deal and were happy with the vehicle. Steve is very honest, informative and very friendly. Steve made the whole car buying experience much better than I have ever experienced or expected. I would highly recommend this dealership to all my friends and family. And did I mention that I love my new 2014 Kia Sorento. Kelly Ritchie

danisumrs

Mar 20, 2013

This was the best car buying experience I have ever had. My salesman Miguel helped my son find me a car and brought it to my work for me to look at. I signed and app we worked the deal over the phone and he brought the car back to my work with the contracts for me to sign. He took my old car and left me my new one. Then Eric Schutte found me a better interest rate on my loan rather that just leaving me with the high one like most places would do. This has been an exceptional experience. I really appreciate the way I was treated and I will come back again and again and will highly recommend you to my friends and family. Thank you so much!!!

chrisjhey

Mar 19, 2013

They were very friendly and helpful i went in for a used car and walked out with a brand new 2013 kia soul i love it and they were very accommodating and since this was the first time i purchased a car in my life and they made it really easy.

Maynardhl

Mar 16, 2013

Dave Howard has serviced my Olds Bravado since purchased there in July 2001 when it was Service Mgr Demo ,a great job, Tires now, Harry Maynard

Kristy0769

Mar 11, 2013

My experience at this dealership was great. My salesman David showed me all the different inventory and what my options were. The car I purchased was exactly what I wanted and more. I was very pleased with the whole experience.

eey11ore

Mar 1, 2013

David thankyou for always greeting me the minute I drive up. I love coming here for my service or just getting something check out. I have been here about 4 times and have never had a bad experience. Everyone has a smile and is right there if you have a question. I have a habit of walking around while my car is being worked on, and 4 different sales men walked or drove up to me to see if I was interested in a car. They were all delighted that I was a Kia Soul owner and very happy to be one. I love love my car and tell everyone I talk to all about it. I was there without an appointment and David Howard met me the moment I drove up, checked me in and asked if I was staying. My car was taken back right away and completed with 30 minutes. I find the price I have to pay very fair and competitive. They gave me a card and after my 3rd oil change my next oil change is FREE. David reminded he would see me next time and the service would be free. I like free. (haha) Also I wanted to add as a single lady it's nice not to feel intimadated walking in by myself. You are always welcome and not force sold anything you don't need. Thank You for always taking good care of me and my Kia Soul. Jan :)

kimmersb

Feb 24, 2013

I won the 2013 Kia sorento from Kia/NBCTheVoice, and I found the exact one here at Kirby Kia Ventura, Ca. Chris called me on friday 2/22/2013 to say my Sorento was ready for me to pick and when did I want to pick it up, of course I said after work, so after work I picked up my son and we went over to Kirby to pick my new beautiful amazing car. i was greeted by Chris and he introduced me to Alex, who went over all the new things I needed to know and how to use all the crazy technology, he was the best. After the hour of getting to know my car Chris finished with all the paper work and was so nice and explained everything. I enjoyed my experience and will recommed Kirby to my family and friends.Thank you and God Bless,Kim Burns

mongiu

Feb 24, 2013

I went to Ventura Kia to just look at the Optima on Friday. I got great service from Steve and Chris. On saturday I went and visited six car dealerships and no one was as courteous or as helpful as the guys at Ventura Kia. The lineup of vehicles and the quality of service made it possible for me to go home with a 2013 Optima fully loaded. There is no doubt in my mind that I will send all my friends and family to my new friends Steve and Chris. Thank you for making my 40th birthday a great one.

Car buyer

Feb 24, 2013

I bought a Kia Sorento today and was very pleased with everything. The dealership was swamped with customers so there was a bit of a wait for the paperwork to get processed, but my salesman, Jerry, was super. The sales manager, Ted, was also a good guy. I was treated with respect and kindness and was happy that we were able to make a deal. Oh, and the car's really nice, too!

kerrmr

Feb 22, 2013

We purchased a Suzuki Grand Vitara previously at Kirby 7 years ago. As it was getting older, we stopped by to see if getting a new car was a better option for us. We were treated very courteously, had all our questions answered, and traded the Suzuki for a new Kia Sportage. We feel that this was a good deal for us, and are very pleased with out experience.

jeyoung

Feb 22, 2013

David Howard in the Service Department is always friendly and informative. From the phone call to make the appointment to the arrival to the serivce department he is always helpful. He explains in detail what needs to be done to your car and how much it will cost. I would recommend this service department if you need work done on your car.

BoomerWilliams

Feb 10, 2013

the service that we received was the best. If anyone needs a new or used car we would highly recommend this dealership. you are definitely getting the most for your buck........ Thanks guys the Williams family

jonbanc

Jan 29, 2013

Robert was super helpful. He was not pushy, and helped us get the best possible deal. I appreciated his concern for my family. He truly desired to help us get in a mini van for as little money as possible. I highly recommend Robert!

Jackiehmb

Jan 26, 2013

Best car dealership experience in 15 years of buying cars. Would recommend to anyone of all ages. Look forward to buying another in the future.

Debi56

Jan 19, 2013

I cannot thank Robert enough for being so thorough in helping me choose just the right vehicle and getting me the greatest deal ever. Eric in finance was very friendly and helpful. I cannot express into words how amazing my experience was at Kirby Kia in Ventura, was the most pleasant day I had in choosing and buying a new car.

Mtoago

Jan 18, 2013

Was in the market for a New Kia my friend who back in August purchased a New Kia gave me Jakes name and number, gave him a call the next day I let him know what i was looking for, what I wanted pay and that I had no patience for games. He let me know he wouldnt waste my time and he would call me back very soon. My buddy assured me he was good and that he was referred to Jake by his Lieutenant commander whom also purchased a new Kia from jake. Next day around lunch Jake called explained that the vehicle i wanted was there. I made it in that evening to have a good look at the car and go over the details of the loan. Jake explained the numbers in his office we traded a few of the old Military stories you would with a fellow soldier. No hitches or surprises which is important, above all the doubt and fear of buying a new car we all have is removed. In the end I came within $17 of my target payment and that was with the120,000 mile warranty extension. As we were finishing up jake left to charge the initial payment and bring the receipt. While we waited my wife pointed out the picture frame with a few of his military photos, there it was with the tags draped over it validation to the stories the medals and ribbons the lives saved smiling all in one picture frame while he is pinned. A Cavalry Scout Airborne to boot grandson of one of the most decorated US Army Soldiers. I've since referred 2 customers whom love there Kia Soul and Kia Forte. Great service we give Kirby kia and of course Jake a 10.

jgomez1980

Dec 3, 2012

Dealing with Robert Papandrea was a very positive experience. Robert was friendly, courteous, and professional in all aspects of the sale. Buying a new car can be a very stressful experience, but Robert helped make it easy. I highly recommend this dealer as they excellent vehicles to choose from, and the service is excellent.

Natali Guerra

Dec 3, 2012

I was very happy with the great staff at Kirby Kia. David Gomez was very friendly and super helpful with all of the questions I had. He really helped me get the car I wanted. I cant thank Jake Walters enough for really working hard and getting me the best deal possible for my Car. Alex Koulakoff was super helpful in showing me how to use the technology in my brand new KIA OPTIMA, because Im not the best when it comes to those gadgest. I would recommend anyone to Kirby Kia in a heartbeat to get the best deal!

wsrobledo

Dec 2, 2012

I love Kirby Kia! My sales experience with Jerry was great, he is very helpful, kind and relaxed. Thanks Jerry!I have also used the body shop, worked with Bert, such a professional. Jeff Kennedy is a wonderful general manager, thanks to him, and his patience, I finally got the car I wanted. Great job Kia Ventura, keep up the good work.Wendy Robledo

kandeemann2001

Nov 26, 2012

Kirby Kia Service Team - you never cease to amaze me. If ever I needed a reminder as to why I hold all of you in such high regard, my experience today made it crystal clear.I had an unfortunate and frightening overheating incident earlier this afternoon, which left me on the side of the road with a car that wouldn't start and a plume of smoke emanating from my engine compartment. I've had a few years of experience with Dave Howard, so as soon as the tow truck arrived at Kirby Kia, he went out to inspect my vehicle himself and within moments, had a diagnosis for me. Apparently, my radiator hose had come off and coolant had sprayed all over my engine components. A few minutes later, Dave Rudolph - the service manager - arrived and pleasant greetings were exchanged, as I'd spoken with him at length a few visits ago. After hearing of my car trouble, he was genuinely concerned and sought to have a technician get to work on my vehicle immediately. At face value, none of this sounds all that impressive. But, what you cannot see in these words is the COMPASSION and EMPATHY with which I was treated today. It's difficult to explain, but in everything that these gentlemen did and said this afternoon, it was made clear that their main concern was my safety and satisfaction...not my bankbook. I was frightened and worried sick when I arrived at Kirby's Service Center, because ANYTIME you see smoke coming from your engine, fear naturally sets in - but I left there feeling better than when I came, and that is the sign of truly excellent customer service. Dave Rudolph and Dave Howard are extraordinary businessmen, but are even greater human beings. It takes a special kind of grace and empathy to do the job that they do, because a person's vehicle is among the most important assets they have and connects us to our jobs and our travels, but in times of distress and uncertainty - much like I experienced today - it means the world to know that my vehicle, and my concerns, are in capable and caring hands. To anyone looking for quality automobile service and a caring staff of individuals, I gladly recommend Kirby Kia Service Center. Most will read this review and think: "Wow, this is a bit over the top." But considering how eager we are to rant and rave and raise our voices in protest anytime we are dissatisfied with something, I feel it is of equal importance to exercise that same energy and effort in our gratitude. Far too often, we complain about lousy and piss-poor customer service, and then completely neglect showing any sort of gratitude for those rare and special few who go above and beyond for our sake. But I believe that appreciation encourages the heart and lifts the spirit, and for so many service employees who work day after day without ever hearing a single word of acknowledgement, it means the world. It lets them know that the work that they do truly matters. To Dave & Dave - I thank you, and I am truly grateful for you both. I am proud and privileged to say that the two of you are what makes Kirby Kia's Service Center truly great. Keep up the good work and you can expect my continued patronage for years to come!!

Tay_eliot72

Nov 24, 2012

Service people were great! Robert was honest and informative, very thorough, not pushy. Amazing deals on a wonderful car, thoroughly satisfied!! Will recommend Robert to anyone!

paul.kirsch.399

Nov 24, 2012

I bought a used car with Robert Papandrea. He was great! I give him 5 stars. I felt he listened to what I wanted and delivered it - an inexpensive used car in good condition. I would recommend Kirby and Robert to friends. I was also very satisfied by the service and accounting departments. I left with a positive experience.

hoppyalong78Z

Nov 20, 2012

Both of these men provided great service as I bought a new KIA Serano. Having been in the real estate business for years I can say they are the best. Call and ask for them by name.

dave and kim dufresne

Nov 7, 2012

Steve Earwood was very helpful and personable and seeme to be just a really good guy.He seemed to be very knowledgeable about the car we bought and was never high presuure in terms of his sales approach.We appreciated his efforts to make our experience a positive one.Helen Chesser was nice as well and also helped us get the deal we wanted at the price we were prepared to pay.

boswell.perry

Nov 5, 2012

Lou Fajardo, David Howard,Chris White, Bert Rodriquez, and Eric Schutte make me want to buy a car everyday from Kirby's Auto. Service is always there when needed and great to deal with. Lou and his staff really go out of their way to help and always greet me when I come in for service. In the past year I have purchased three new cars from Kirby of Ventura, and never will I purchase a car from any other Dealership. My goal is to sell as many cars for Lou as I possibly can. Every car purchaser deserves the good deals and service that Kirby gives each customer.Terry and Jessie Reigert

Latteslave

Oct 6, 2012

Helen was great to work with. We had a good ideal what we wanted but had a few questions. Helen was knowledgable and very friendly. No pressure on the sale and she talked with us about options available. Overall, we walked out with the car we wanted and an awesome experience!

holaefk

Oct 2, 2012

i have bought a variety of cars at different Dealers over the years. The experience dealing with Robert was the very best ever. No new KIA SOUL was available at the time , the grandson and i came to the showroom. Robert retrieved us from the Ventura Train station ,and returned us there after our business was concluded. No problem , do it gladly he said as he picked us up. We ordered a new Kia Soul plus to be delivered several week later. The Price was right. No pressure just as easy as can be.. Today he himself delivered it and drove it up to Paso Robles. I think that is very excellent service. It was most appreciated . I can recommend dealing with Robert Papandrea whole heartedly, Thank you so much Erika K

gyseibert

Sep 26, 2012

First service on my Optima. Great service, and timely. It was worth the drive to go back to the dealer for service. Thanks for the quick turn around

Simone4Lewis

Sep 19, 2012

Alex was exceptional in his customer service and knowledge of the cars for sale. I did not have a car, so he picked me up, took me to the bank so I could make a deposit with a check, so I would be able to write my down payment for the new car which i intended to purchase. He then drove me to the dealership so I could buy a car. I had originally bought a Rio and then decided to see the Soul. He showed me the one on display and asked me if I like green. I told him I did but my favorite was red. He said he had one that had just came in and it was in the back but had not been detailed yet. He drove us in the back and proceeds to remove the entire plastic wrap that was covering the car. He was patient showing me all the pos of the car and told me to come back whenever I had any questions. He programmed my cell phone to the Bluetooth so I could used that feature before I left the dealership. He was cordial, informative and said he loved his job as a salesperson at Kia. I would definitely recommend him to other customers. Thank You, Alex.,

d4

Sep 13, 2012

I arrived to the Kia in Ventura on a Monday afternoon and from the second I set foot in that dealership I was treated with the BEST service. The whole process from beginning to end wasn't just a process.. it was an EASY process. They aquired my vehicle for me and had it ready for me the following day (Helen came in on her day of rest to help finish my purchase)Granted i did fall in love with my Kia Optima and i knew i wanted it right away.My sales person, Helen, made my parents and i feel very comfortable and excited on my new car. I thank her and the employees of Kia of Ventura for my happiness with my new purchase and overall experience. Thank you!

joannew59

Sep 10, 2012

Turned in my Forte, and stepped up to the Optima. The lease deal was awesome, actually lowered my payment. Helen was awesome, they did not have the color on the lot she found one elsewhere and it was waiting for me the next day. She was as excited as I was.I love my new 2013 red optima. Thank you for everything.

jharrison108

Sep 9, 2012

I recently had a fender bender with my vehicle. My insurance adjuster referred me to the auto body dept at Kirby. I was helped by Mr Bert Rodriguez. Mr. Rodriguez was not only very personable, but he phoned the Car Rental for me and was very courteous, friendly, professional and efficient. He is an excellent manager of the Collision Center. Also wanted to extend my gratitude to the technicians who did the work on my car which entailed replacing a back fender, replacing a rear latch cover, fixing a dent then painting and pin striping. Really great work. I am very happy. The result was much better than I expected. If I'm ever asked for a referral for auto body work, I will not hesitate to refer them to Bert Rodriguez and the technicians of the Kirby Collision Center. John Harrison, Ventura, CA

thomas.pappas.90

Sep 1, 2012

Thank you Robert Papandrea for a very pleasant sales experience from beginning to end. From our initial conversation online up to the final sale, you were very attentive and helpful in every way. And of course most importantly you sold our car at a very fair price. There were no high stress sales pitches or pressure. Thank you for that. I would recommend Robert to anyone shopping for a car or even if your just looking now and need information. Once we completed our sale we worked with Jake Walters, the finance manager and once again our experience was very professional and pressure free. Jake gave us several options and actually was able to save us a considerable amount of money with his suggested financing. I will definitely shop this dealer and recommend them to my friends and family. Thomas Pappas

Bill.Lise

Aug 27, 2012

Alex Koulakoff was a great help to us while we were undecided about the different models. He was well informed and honest about each models' pros and cons. Once we decided what we wanted, there was an issue on not being able to find the model in the color white.Alex was determined to find one, or to do whatever it took to get one. He kept in contact with us, keeping us in the loop with the process. He let us know that by the end of August, he would be getting one, and to our surprise one came in even earlier than we expected. He called us on Friday to let us know, we drove off with the car we wanted in the color we wanted by Saturday mid day.I am very happy with the fact that Alex could have pushed a different color on us, or just not made the effort to get one in. (Simi Valley Kia didn't want to work with us if they didn't have the car we wanted already on the lot. very disappointed in that dealership. They were rude on the phone)Alex was polite and very professional throughout the entire process and he is for sure a salesman I will recommend to anyone looking for a KIa. Kia of Ventura is lucky to have such an employee.

lucyhu

Aug 26, 2012

The service department listened carefully to the history of the car and my concerns, answered my questions, discussed the work, and provided efficient service as promised. They were also considerate of my waiting time and offered me transportation/drop off.

Jessica Flynn

Aug 23, 2012

Rodney had outstanding customer service and I'm very happy with the overall performance of my vehicle after my brakes were done thank you very much Jessica Flynn

debrandall

Aug 23, 2012

ROBERT PAPANDREA thanks for your wonderful assistance in helping my 18 year old daughter with her car purchase! She can get to Moorpark college now, I have you to thank for that!You put your heart and self into your work and it shows considerably. I would recommend you to all my family & friends...thanks for going the distance!

jeitreim

Aug 19, 2012

Just bought a brand new Kia Sorrento today from Kirby Kia and the service was Excellent! Worked with Robert Papandrea and he actually made our experience of buying a car enjoyable! Very knowledgable about the car and was very easy to work with!

JVFourqurean

Aug 16, 2012

I purchased a Kia Soul and Helen made the process fun and easy. She answered all my questions and was knowledgeable about the car. I was looking for a particular color and she jumped through hoops to accommodate me! I so appreciate the professionalism she brought to the experience. Thank you, Helen!

meblondie138

Aug 9, 2012

thanks for the friendly and speedy work. Dave and Rodney are the bomb! They diagnosed the problem with my Jeep quickly and the repair was efficient and thorough.

Villain_93044

Aug 7, 2012

The staff was more than helpful. Made me feel at home and made my buying experience a joyful one. I will definitely do business with them in the future.

Kalei Pele-Allen

Aug 4, 2012

This was such a great & calming experience. Buying a new car can be very stressful. Robert and Eric made this process very simple and easy. I filled out an application online and within minutes I received a call back. That same day I was in a new car. What I loved most is that they were very engaging. I did not feel pressured at all. Because of their knowledge I am confident I made the right choice! Kia, Robert Papandrea is a perfect 10!!!! Eric Shuttte is a perfect ten too!! Thank you

end_animosity

Aug 3, 2012

Rodney was beyond wonderful. What a great service experience! I immediately was greeted when I pulled up to the lot. I'm pleased to say the employees at Kirby KIA are nothing but friendly and helpful. The service preformed on my car only took about an hour, the price was affordable, and my car is running way better than before. I am extremely happy about this experience- I would definitely recommend Rodney to as many people as I can. Thanks Rodney!

rosebud2839

Aug 3, 2012

This is my third car I have brought from Kirby and the sales people and service department and finance department is so nice,They are so frindly and helpful.

jim.whitney

Aug 2, 2012

My previous car was destroyed in an accident on July 21 while I was on vacation so I needed a car as soon as I got back July 30. I wanted to find another Scion XB and, to my surprise, found one online at Kirby Auto Group in Ventura. When I called the dealership Helen answered immediately and confirmed the 2006 Scion XB was still on the lot. My wife and I rushed over and were very pleased that it was in excellent condition and in a color I had wanted before but was unable to find. After the test drive I told Helen I want the car and she was able to finish the paperwork before another interested buyer could find financing. Helen was very understanding, professional, knowledgeable. We had a great conversation while waiting for the paperwork preparation to be completed. I believe she is the only woman there and she sets the bar high for the men, I wish them luck keeping up with her.

karennash

Jul 30, 2012

John our sales person was friendly, motivated and provided the answers we needed. The purchasing transaction was very smooth and we didnt have to sit and wait for hours. Jake the Finance Manager was very friendly and reviewed all the documentation with us leaving us with very little questions.

Jennandtravis

Jul 29, 2012

This dealership impressed me and so did my salesperson John. They worked with me and got me exactly what I wanted. I am very happy with the whole experience and would highly recommend this dealership. I love my Kia!!

BobMoh

Jul 28, 2012

Called ahead two different times for a Sportage with a certain color and package. Of these two times, the second call was the morning I left to go down to the dealership. When I got there, the vehicle I called on was not there. Not the biggest deal in the world, but a bit inconvenient, being that I was driving three hours to get to the dealership. Just a bit frustrated.......Drove another vehicle (Sorento) that ended up working out. We settled on a price, with a handshake, and within about 20 minutes, we found out that one of Kia's rebates cannot be combined with another one, so I was only able to do two of the three advertised rebates. Again, not the biggest deal in the world, but I now knew that the price was obviously going to change. I did not make the mistake, yet I am going to end up paying for this error. We ended up splitting the difference and closed the deal. Robert did what he could to make up for the error, and I just came up a little bit. A bit more frustrated.......During the process, I was going to pay the difference of the rebates/trade. I was asked to fill out a form, basically name, ss#, address, etc. for the "terrorist check". Okay, been through this before. The form I was filling out was a standard credit form, and I asked about this and told that it was for the terrorist check. In the finance department, wrapping up the deal, one of the first forms I signed was the authorization to pull my credit report, which was pulled when I previously gave up my information on that 'credit' form. Of course, my credit was fine with an awesome FICO, but that is not the point. The point was to NOT pull credit. Why? I came in to take care of the deal and not finance with the dealer, so why is my credit being pulled? I was told that it was due to the deal possibly falling through. I was paying for it with pre-arranged financing through a bank, so I was not paying for it with a 3rd party, no ID, personal check or something. Frustrated once again.......Okay, not really excited about that. What I explained is that if they are going to do this, just explain this up-front to the customer. Most, if not all customers, will understand why, but tell them, rather than not tell them and have the customer find this out in the finance department after the fact. I don't like the 'terrorist watch' information being used to pull someone's credit at the same time. ARRRGH!!! Just let us know first, that's all...no big deal...and most everyone will be fine with it. I will guarantee you that someone, at some point, will just get up and walk out if they found out this happened. It may not have happened yet, but it will happen at some point in the future.....After all of this, and some disorganization, the deal was done and I was on my way. The vehicle is doing fine. The disorganization had to due with some missing keys, organizing paperwork, and stuff like that. Not a big deal, but when someone is trying to get into a dealership, wrap up a deal, and move on, it's a bit of a pain. Minor inconvenience but not a deal-breaker.All-in-all, it was a very good experience, minus the few inconvenience listed above. The price change due to the rebate was a bit frustrating, but I wasn't going to blow the deal over that (really, just a few hundred bucks). The pulling of the credit pissed me off, only because I felt like I was duped into signing something that I did not need to sign and told something else about what the purpose of the form was really for.For those looking to go to the dealership, I would recommend Robert. He was very pleasant to deal with, and we didn't go back-and-forth with prices, trades, etc. He was a straight-shooter and was also ready to wrap the deal up fast...except about the credit pull... :0 (JUST TELL PEOPLE, THAT'S ALL)Just fix a few protocol issues and this would have been a top-notch experience during my visit.I would go back again, deal specifically with Robert, and wrap up another deal, despite these previous issues. I now know what to expect and will just go in a bit more open-minded in the future. Even with what occurred, the experience was 1000% better than what I've dealt with in the past at other places. KEEP IN MIND, THIS EXPERIENCE WAS MUCH, MUCH, BETTER THAN WHAT MANY OTHER PLACES WILL DO TO 'EARN' ONE'S BUSINESS. I just needed to share what happened with me with my recent purchase. Thank you

brittanypierson

Jul 22, 2012

Buying a vehicle from Kia of Ventura was the worst car buying experiance I have ever had. I highly recommend that nobody does business with this dealership. The employess are very unprofessional and the people in finance are thiefs and liers.

JaneDoherty

Jul 17, 2012

I was in the market for a Soul Exclaim! I had a unique situation. Ryan and Jake worked super hard to make the sale happen. I'm very grateful for their expertise and service. They were kind and Ryan offered several times for a refreshment. I wouldn't be driving my new Soul today if it weren't for them. I will definitely refer friends and family who are in the market for a Kia to them. They were both extremely professional and yet down to earth at the same time. I'd say it was my best car buying experience (and who likes sitting at a dealership working out a deal?). Thanks to both of you!

jimkula

Jul 16, 2012

My experience at this dealership was excellent. The salesperson, Steve Earwood, was friendly, conscientious, and focused on doing whatever it took to get me the car I wanted. He is a strong asset for the company and a person I felt I could trust and could go back to for my next car, whenever that might be. He was knowledgeable about the cars, and helpful throughout the sales negotiation. I would recommend him and the dealership to anyone.

Johnny515

Jul 15, 2012

This dealer ship make you feel like your family, It's one of those places that lives up to quality service. Dave Howard brings together superb service and the up most superb quality for customer satisfaction, that should be a model for all dealerships. My hats off to Kirby and Mr Howard and his team.

hjkane

Jul 12, 2012

I own two Kias, a 2004 Sedona and a 2010 Forte. I bring both to Kirby for service, and always have a good experience. The staff are all very friendly and courteous, and It makes getting the vehicles serviced a pleasant rather than odious task.

maggio1

Jul 9, 2012

David Howard recently serviced our JEEP. He was friendly and courteous on the phone and when we arrived at the Dealership. The car was serviced on schedule and completed within the time promised. We are very satisfied with the service he provided on this visit and with past visits.Richard MaggioBetty Maggio

workingthewool

Jul 8, 2012

I kept getting passed around - the first salesman got someone else to help after 10 minutes with me because "another client" showed up. The next - female salesperson lied and said the one Kia I came to see was already sold. She was on her cell phone texting while I took a test drive with her. Then, she kept running off to help someone else, and finally, in the middle of negotiations, passed me off to a third salesman so she could help her other, more important client. "He's a commercial client". This is customer service? I was on a visit to actually buy, and was treated consistently like I didn't matter. Meanwhile the music was blasting out of a new car outside, as well as loud music in the dealer showroom. Is the music for customers?I really want a Kia, and now I am wondering if I buy one at another dealer how I would be treated by the service department at Kirby Kia. Clue to the sales manager - give your sales reps some lessons in manners, how to treat a buying customer with dignity (like don't text), and turn the music down. You are there because you want a paycheck, which is where I come in. And, I don't like to be lied to. Is it asking too much to have the salespersons attention? Guess so.

RFuse

Jul 3, 2012

Kirby Kia of Ventura is truly the best of the best! We traded in our Lexus and purchased a new 2013 Sorento. The quality of our beautiful SUV is excellent. The quality of the Kirby Kia dealership is outstanding! Robert Papandrea managed all aspects of the sale. He is friendly, engaging, knowledgeable, flexible, and highly professional. He did all possible to make sure we had the best ever purchasing experience. That experience included meeting management and support staff. I hope everyone looking to purchase a Kia has the opportunity to work with Robert. He is passionate about the cars he sells and is fully devoted to taking care of his customers.A secret to the success of Kirby Kia is general manager, Jeff Kennedy. He made certain that all our needs were met. In fact, all staff was engaging and friendly towards us, clearly reflecting Jeff's friendly and professional leadership.The final processing of documents was handled by Jake Walters. He is the ideal person to complete the sale. Highly professional and also very friendly, Jake made certain that the good feelings we had towards Kirby Kia, ended with great feelings - as if we had won the Sorento.A major THANK YOU to Robert, Jeff and Jake and all the staff of Kirby Kia (Kia of Ventura). If you are in the market for a great car of exceptional value, take a look at KIA. If you are looking for the best KIA dealership, take a drive to Ventura and meet the Kirby Kia staff. And hopefully you'll be blessed to work with Robert, Jeff and Jake!

cdrrules

Jul 3, 2012

Contacted Alex by phone and spent 4 days researching the best dealers for our non profit organization after countless phone calls and faxes, Alex came up with 2 KIA Sedona's in our price range. Yea!!! He was very patient and helpful to me. I very much appreciate all the work you did to accomplish this purchase.Thanks Alex

laurabrown

Jul 2, 2012

Helen was wonderful and highly knowledgeable. She made me feel at ease and comfortable. She delivered on everything she promised me. I would recommend her 100% to anyone looking for a car.

PhotoAnn

Jul 2, 2012

Nita provided outstanding customer service. She kept me informed of the progress and explained what actions were taken with regard to my Jeep. Nita is a great asset to the Service Dept.

gyseibert

Jun 29, 2012

Very well treated as a customer. The Sales rep. was knowledgeable of the car we purchased, and made us feel like the process was painless. We felt quite comfortable during the complete transaction. Hope the rest of your staff is as people friendly. Thank you, Grant Seibert, new Optima owner

Michaella7e

Jun 28, 2012

All staff members that were involved in helping us make our car purchase were helpful, kind and willing to go the extra mile. Helen and Steve from sales were great as was jake and lou in finance and as always Dave in service sets the bar!

KirstenPaige

Jun 25, 2012

Great to work with, very understanding and not pushy when it comes to the customers price range. I would recommend him to most due to his great personality and experience. Very please with the car I purchased and the price I got it for.

Golfer1271

Jun 19, 2012

It was time for us to purchase a new car because my Dodge Ram 1500 eats a lot of gas and I drive a lot of miles per week. Now that we have a baby we need an economical car so I can save money on gas. My wife,sister and I went to several places to pick the right car for us and for amount that we can afford to the monthly payments.After several places and very frustrating day we were having we ended up going to Kia of Ventura because my sister also purchase one of Kia Forte a while back and she said that the car was excellent.First time we went to Kia of Ventura we met Helen Chesser. She was very friendly. She was not pushy like some other places we've been to. She offered us her help to find the car that I wanted to try. I told her that I wanted the Forte, showed us the car and here we went. She explained to us everything about the car. She knows the car like no other. After we tried the car for a test drive she told us how much the car was and she will do her best for us to get the car that we liked. I told her that I did not have any cash money for down payment but I have a truck for trade-in. And she said she will do her best to get better price for my trade so I have enough money for Down payment. However, that night my truck was at home so she could not get a better accurate price for my truck. So we told her that we will come back and bring the truck with us next time. So we left and we had better idea now how much the car will be.The night before father's day my family and I came back and I told every one that we were there to see Helen because she was very nice to us and I would like to deal with her and help us. She saw us and she remembered us right away. I told her I want to test drive again the Forte and without hesitation got the key and up we went for test drive. Again, explained to us every button there is in the car. She was awesome. After the test drive we went again inside and she worked her magic to so I can get the car that I want per my budget. She brought in Eric Schutte to help us get the numbers down to the amount I can afford monthly. Because I did not have a great credit history Eric told us that if I could give him until the next day to do his magic and get me a better interest rate from other bank. The next morning -FATHER's DAY- I got a call from Helen saying that she had a good news for us because Eric able to get me a great rate and approved my loan for the car.We were so happy that they worked really hard to make things happen for us. So,here we went drove the car and with smile on our face knowing that we were not pushed nor ignored to what we needed. I highly recommend Helen Chesser to be your next sales lady. She will do extra mile for you to get things done. And I recommend Eric Schutte as well to be your finance guy to help you get the best interest rate for your loan.We are already talking about purchasing another vehicle for my sister because of that experience. Of course Helen is our lady.Earwin

sweetthi

Jun 4, 2012

They were friendly and all but made promises and did not deliver. I came in this past Memorial Day Weekend and was told by John that they didn't have what I wanted but did have it at another location. I was told I would be taken care of. He said that we could go ahead and negotiate on a price and if everything was to my liking I could put a deposit down and the car would be mine and I would get it on Tuesday. So Tuesday comes around a no call. So I decided I would call them since I was not going to drive from Beverly Hills to Ventura and be very disappointed and enraged if the car was not there. Turns out John was not working that day. I spoke with Conrad the sales manager who tried to explain that since it was Memorial Day Weekend this past weekend that it was crazy and unfortunately the car that was promised to me was already sold. I asked why John would say the car was mine when it wasn't. There was no condition given to me at the time that I was purchasing the car that IF IT WAS AVAILABLE then it would be mine. They totally mislead me. They weren't very apologetic about it either. Conrad said that they were also under the impression that it was a done deal and that he only found out the car wasn't available until Tuesday when he had called to see when they could come and pick up the car. So I gave them the benefit of the doubt as Conrad tried to reassure me that he's been working all day to locate another vehicle for me and that potential other vehicle would be available that Wednesday. So I wait. I gave him until Friday. Still no call. I called him back and asked him what was going on. He says "Didn't Lou call you." I said no. Then I asked for my deposit back. Again no apologies. Great work Kirby Kia! Good bye!

Diannethea

Apr 9, 2012

My husband was looking for a used SUV that is safe and gets good gas mileage because he is in sales and is on the road constantly so puts lots of miles on his vehicles. He was of the mindset to look only at a Honda, Ford or Toyota, but once I convinced him to look at a Kia, he fell in love with the Sorento! He still wanted to compare after looking at it so he test drove many other SUV's but ended up back at Kirby Kia because he definitely wanted the Kia and we were so impressed with the salesperson who helped us when we originally stopped by, Robert Papandrea. He was extremely knowledgeable about the vehicles and was never pushy, just very professional and friendly. We told him what we were looking for and he went over and above to get us just the vehicle we needed. We originally were looking for a used vehicle but the promotions, pricing and warranty on the new vehicles were so great that we bought a 2012 Sorento and couldn't be happier. We highly recommend Kirby Kia and their salesman, Robert Papandrea.

Kocmotex

Feb 23, 2012

These people have the best service departments of all the KIA dealers that I have used in the last ten years.

res195jc

Jan 11, 2012

In my sixty years of purchasing cars, I have never been more pleased then I have been with Kirby Auto Group. When I arrived to look at cars, the salesman allowed me to pick out the vehicle that I wanted, no pressure to sell me the first car I looked at. Every phase of my purchase was a pleasure, everyone from sales to service helped me to understand everything I needed to know about my new car before I left the lot. Any vehilce that I purchase in the future will be from Kirby's. When I took my car in for service, the service manager knew me by name and was very helpful.

atopilot

Sep 9, 2011

Excellent service, jake was respectful and listened to us on a personal level. I believe in local community support and jake made us aware that Kirby Kia was a dealer that for 45 years they have served ventura ca. the brand may have changed oldsmobile, chrysler, jeep etc. but the relationship with there customers has and always will be there first priority. I was taken back by the amount of information and knowledge this young man was able to retain mind you he never left our side he completed the entire deal from the sale to the finance to calling us afterwards to make sure our paint protection appt went well. Also I would like to add, a great deal of my family including my self are veterans so to later find out that this young man is a highly decorated war hero. When I went to the dealer for my first service i walked into the showroom to say hello to him while I waited needless to say he remembered exactly who I was greeted me with a handshake and a smile. I then asked why the story of his incredible service wasn't a bigger part of our original meeting ie, his story. We knew he was a soldier. But his reply was this" I think that evey person man or woman in the military has very few if any moments to prove there level of commitment to country and to there fellow soldier. I don't deserve ribbons or medals no more than any other soldier for what I did I know they would have done the same for me." unquote. Well in closing as long as my family has a need for a vehicle I will be back. It is refreshing in this day and age to find the type of values and selflessness especially at a car dealer, bravo kirby kia you have a true asset.

ltaylor

Feb 4, 2011

First, let me say that I spent 3 months researching SUV's in every price range looking for the perfect fit for me. I am a cash buyer and was willing and able to purchase any vehicle in the competitive SUV market. After much contemplation, I decided on the Kia Sorento V6 AWD for a number of reasons: warranty, safety, price point, features and the all important fun factor.After an exhaustive internet search and numerous visits to local Kia dealerships, I was ready to make a cash purchase but hesitated after repeatedly being told that Kia did not make the Sorento V6 AWD in titanium. This was the color I envisioned and every other color (to me) paled by comparison. The limited choices I was given (white, black, dark cherry and bright silver) were unacceptable compromises that prevented me from completing the purchase. I decided to look a little further from home and was fortunate enough to contact (via e-mail) Paul Reyes at Kirby Kia, Ventura, CA. He had my dream car; titanium and loaded.From the initial e-mail to the final paperwork, Paul was the consummate professional. I can say unequivocally, Paul Reyes provided my first truly positive car purchasing experience. That is quite an accomplishment as I have purchased many cars over the years and the experience left a lot to be desired. My neighbor and my daughter both love my car and are interested in purchasing a Kia Sorento. I will definitely send them to Paul.As a side note, I spoke with Paul today and informed him that there is a crease in the hood of my car that I did not notice when I took delivery. It is only perceptible in certain light at a certain angle. Once again, he went the extra mile and assured me that Kirby Kia would take a look at it and do everything they could to correct the defect. Thank you for the opportunity to send this review. Paul Reyes has single-handedly changed my perception of buying a new car from negative to positive. In closing, I love my Kia Sorento V6 AWD. I can say without qualification, I could not be happier in an SUV at twice the price point. Thank you for an amazing car.Thank you,L. Taylor

rcwilson

Dec 3, 2010

I e-mailed Kirby Kia with questions about trade in and purchasing a new vehicle. They responded quickly and made an appointment to test drive the cars. Paul Reyes was awesome and accommodated us with just what we wanted.The best buying experience we've had in purchasing a new car. We drove 2 1/2 hrs away and it was well worth the drive.We love our new Kia Sorento and recommend Kirby Kia as the best dealer.

roddgreene

Oct 5, 2010

I looked online for several weeks for a specific vehicle, and I communicated (through e-mail) with quite a few dealers on similar vehicles. Paul was very responsive and professional in his response to my questions, and made us a clear and fair offer on our trade in. Ventura is about a 2 1/2 hour drive (on a good day), and after e-mailing back and forth for a couple days, we decided to make the drive. I spoke with Paul on the phone early Sunday morning, and he "held" the truck for us until we got there. It was exactly what was represented in the online ad and what we were looking for, so we decided to purchase the truck.Paul was very courteous and the "deal" was completed pretty quickly I thought, as these deals go. Great experience, and I would definetly recommend this dealership to others. I think the internet is re-defining the sales experience for auto dealerships, and Kirby Kia and Paul do a great job!Rodd Greene

TPurchase

Sep 21, 2010

The most hassle-free car buying experience I have ever had! No hidden costs or haggling. I actually got to see the computer screen where all the numbers were laid out in black and white. Staff was all helpful and friendly without being pushy. I had a great experience and really love my new car!