Used Cars for Sale at Kolar Toyota Hyundai in Hermantown, MN

Snomojo23

Jan 15, 2015

Bought a used 2011 Sonata from Kolar Hyundai, price seemed right and salesman was helpful and nice. Requested to do financing through my local credit union, they said no problem they can do that. When the loan documents were ready to be signed, they had the loan set up through a large nationwide loan company. I asked why, he said that he was able to get me a better rate through them. Bought the car, then the next morning, just for kicks, I called my local credit union to see what their rates were, and lo and behold, they were 1.5% lower! they had no record of being contacted by Kolar the previous day. I went back to Kolar to confront him about it, and he laughed and told me he figured I should go with the big nationwide company because that would help my credit score. I told him to refund me the difference in interest charges over the life of the 6 yr loan and he laughed. About 2 days later I heard noise coming from the exhaust and went to the other Kolar building (the one that services the Hyundai's) and was told "If it gets worse, stop back, but its not too bad yet". I called and asked to speak to the general manager about my issues, when he finally called me back 3 days later I explained to him the issue with the loan and the exhaust and he replied with a chuckle and said "you signed the papers, not my problem" Needless to say, "The Kolar Experience" (as their tagline reads) is one experience you want to avoid!

skinney1303

Aug 21, 2013

I did not buy a car from there, but that is only because they didn't have anything at the time I wanted. The salesman I worked with at Kolar Hyundai was awesome. He was friendly and helpful. I told him what I was looking for and he spent a lot of time researching all the cars on Kolar's lot in order to find the right vehicle for me. As luck would have it, I happened to find the right vehicle for me on an impromptu trip to other towns. I would have bought a car from Kolar in a heartbeat if the right one had been there!

3milyMN

Aug 14, 2013

Worst customer service I have ever experienced. I was in the store filling out paper work, in the process of buying a car, and they sold that car to someone else..WHILE I WAS THERE! The sales manager was incredibly rude and manipulative. I would never set foot on their lots again.

tom marks

Nov 23, 2011

My salesman " Ross " handed me off to "Kirsten" who was rude and clueless. Lana handled the transaction, issued me temporary Wisconsin License Tag, and sent me on my way. Three months later my temporary tags expire. I contact Wisconsin Dmv, and they tell me they have no title or application, call Kolar Toyota. It took several calls until Pat acknowledged that the vehicle was previously titled in Washington State, and the title was lost. I called the Washington State DMV and asked if a title had been applied for. It had not been. This was a certified used Toyota Tundra from a Toyota dealer with a clean Carfax. I am unable to drive this Truck until Kolar Toyota gets a title from Washington State. This can take 3 to 12 weeks. Kolar Toyota does not care about customers and I would never deal with them or refer them to anyone.

4runnit

Jul 17, 2011

Bought a used vehicle and 4wd went out within a month or two. Kristin was a terrible sales person and I should have not bought from her, as she seemed anxious to just get back to the dealer when I test drove the vehicle. She also, downplayed all of my concerns and was ridiculous. I would highly suggest going to Kari instead, Kolar does not care to keep customers that could become life long. I will never buy a car from there, and every time I drive by, I consider driving into the lot and chatting with potential customers. You know, they didn't even give me a full gas tank. Let alone the thousands of dollars of Driveline work I am still having issues with. You screwed me Kolar, so look out, I will make sure you lose as much money as I have unless you man up and deal with the problem.