Used Cars for Sale at Lance Cunningham Ford in Knoxville, TN

Chad

Nov 9, 2016

Bought a new F-250 and the experience was great. We were in and out without the usual trade/purchase hassle. We got a great vehicle from great people. 20,000 miles later we hade an electrical glitch causing the backup camera to not function. The truck was scheduled for the warranty work at our convenience and the work was done in a timely manner. Their top notch service staff took great care of us.

Greg Quador

Nov 9, 2016

Had to have my wife's Edge in for a service recall and was very pleased with fast turn around in getting car back.My family has bought five cars or trucks over the past 10 years and keep coming back.

Doug Fair

Nov 9, 2016

I am so impressed with not only the buying experience (thanks, Cole!), but also with my first visit for service. Technicians Josh and Caleb did a GREAT job of talking with me, providing me detailed information about what was needed, helping with my vehicle, and servicing my GT350. Thanks, guys!When I interacted with the Parts department, Beavis was extremely patient, helpful and knowledgeable. He went "above and beyond" to help me find the parts that I needed. Thank you!So far, all of the interactions that I have had with EVERYONE at the dealership has been positive, kind and helpful. Wow. Didn't expect that, but impressed that all facets of the company seem to be consistently focused on helping customers. To the management team, congratulations for creating a great family atmosphere at the dealership. I am very impressed. Nicely done, everyone, and I look forward to seeing everyone again!

Tonsy Kilgore

Oct 31, 2016

Always kind and professional. Do a # 1 job. Have brought one new and one used last year from Cunningham Ford and couldn't be more pleased with the buying process. Great job !!!

DANNY R COONEY

Oct 31, 2016

VERY GOOD EXPERIENCE AND WOULD RECOMMEND THIS DEALERSHIP TO MY FREINDS.

Tonsy Kilgore

Oct 29, 2016

You are the best! I love my new F150 and both. The sales and service department have been outstanding.

Johnny B Gahagan

Oct 28, 2016

Jenna McKinnion was a super service rep. Everything got done and I was kept up to date on all the repairs. A super job, thanks.

Travis

Oct 16, 2016

Great servers very fast love the salesman really really great company

April

Sep 21, 2016

Had a great buying experience. Bought a used jeep from Sam and could not be happier. The vehicle is exactly what I was looking for and they beat everyone else's prices.

Josh Yow

Sep 7, 2016

Quality service friendly staff quick to have me back on the road

James Daughetee

Jul 18, 2016

Quick response to online inquiry. Vehicle had sold but was courteous to offer other similar vehicles available.

rab

Jun 17, 2016

I recently took my vehicle in for an estimate. After I decided not to use them they charged me $75.00 for a diagnostic fee. This fee was not mentioned upfront.They just lost a lot of business from our fleet.

service

Jun 16, 2016

I recently took my company car in for an estimate. After the estimate was prepared,i was told i would have to pay a diagnostic fee if we didn't use them for the service. Therefore, when my company didn't approve me to use them for the service, i had to pay the fee out of pocket. Therefore, i wish they had been upfront with this information before i let them check out me vehicle. Just not happy!

Bye bye old cars

Jun 15, 2016

I bought a 1996 Mustang convertible in 1996. Had it for more than 10 years. Always got services done at Lance Cunningham. Never had any trouble. Recently took a 2007 F-150 4x4 in to have maintenance, yeah it cost a lot but I wasn't up-sold on things not needed. Yeah it took a couple days but it's not a fast food drive thru. Gene is the service manager and he is understanding. I am a woman and Gene has a wife. I'm sure he wouldn't want her to be treated badly. So I felt at ease with what I had researched to be what was needed and he took care of it. No surprises and he even put a little discount on the bill. Thank you Gene Charsha

mountainman1960

May 5, 2016

I have had many problems with the service department at Lance Cunningham Ford. When I bought my truck from them they started out grate but it has gone down hill from there. I had problems with the way my truck was running. They never could figure it out. I fanally took it to a local mechanic who had it fixed the next day. Last month I thought I would give them a try again and purchaesed four new tiers. I set up an appointment for what they said should only take two hours only to find out after two hours they had not even started on changing the tires and would not be able to get to it that day so frustrating after making an appointment with them. The next day I get my new tiers and the service man says im sorry please let me try to earn your business back. The next time you come for service we will give you a dicount. So Last week my truck was running funny and I needed to go out of town. I called them up late that day and asked if they could get a rental truck for me the next day so I can drop my truck off and get the work done while I was out of town. The service man says no problem I will have it reay for you in the morning. The next morning I call before I head to the dealer just to make sure. The guy says I will have it ready for you. I get there and they don't have a truck like I asked for only a ford focus. I needed the truck tp haul some stuff for my trip. They waisted my time and I became frustrated and said to the guy why didn't you let me know you did not have things set up for me. Instead you waisted my time. He gets frustrated and walks me back to my truck and says just leave. I call the supervisor to tell him my experience he promises to call me back. A week goes by and no call. I finally call him and he says he talked with Lance Cunningham and he said they dont need my business and that I should not come back. Really!!!! can't believe that they dont care about the customer enough to say im sorry for messing things up. Yes I will never be back.

2016RaceRedFocusST

May 2, 2016

My girlfriend was looking for a new vehicle as she had gotten ready to trade in the jeep. I had told her about the ford focus st and we had went and test drove one in north Carolina. on a trip back home to see family in Tennessee we had stopped by lance Cunningham to check out the inventory. we didn't get rushed at the door or hassled when we got out of the jeep one salesman came over asked us how we where doing and if he could walk around with us and show us some cars. of course we said yes and he showed us some ford focus and fiestas. his name was Derek Cantrell he was new to the sales game but he was very good at talking to us and knew what to say and what not to say after he showed us the inventory we walked inside and he gave us a business card and introduced us to the sales manager Calvin Stephens. another great example of class at this establishment wasn't pushy didn't pester me he just wanted to thank us for stopping by and he asked what we where interested in and if we had anything to trade in. which we did. but Derek and Calvin and the financial guy named Travis treated us right she was a first time Buyer she got a great rate and we got great service from all three of them. it was worth the three hour drive for us to get there!! I will be going back in November to purchase my new mustang and I am looking forward to the GREAT customer service and experience again!! Lance Cunningham Knoxville TN Rocks!!!!!

Diane

Apr 26, 2016

In addition to my previous review, I would like to add that if or when I buy another Ford Vehicle, I will probably go to Ted Russell.

Steve

Mar 23, 2016

Most deceiving car lot I've ever bought at! They lie, and do not stand behind their product. I've bought 8 cars in 12 years and this dealership is hands down the most unethical dealership I've shopped at. Stay away and go elsewhere. I promise you will regret your decision to do business at this dealership!

James Ginter

Mar 15, 2016

Below is a copy of the ext email that I sent to the 2 salespeople I dealt with. I would not recommend them as dog catcher. Once they get your credit info they shotgun your credit and never bother to follow up with a email, text or phone call. I was left in the dark for 5 days.Justin, Sasha,,This is James Ginter. You took my info last Friday for the Mustang that I was trying to buy and no one ever bothered to follow up with me if you could do the loan or not. I texted Sasha at least 5 times with no response and no phone call, nothing and I think that is pretty piss poor service on your part and hers and I do plan to let someone know about it. A 2 minute phone call to let me know you couldnt get me financed would have been nice. I will be buying this Mustang somewhere else obviously but I will also make sure that other potential customers of your dealership know how you treat your customers.James Ginter

SBuck

Feb 4, 2016

They will tell you what you want to hear and omit out cost then when you have an issue it takes weeks to get anything done with them treating you poorly once you come to pick your vehicle back up.

Gardenman2016

Jan 14, 2016

Went to look for a used truck. Based on websites, figured my budget would allow for a 2012 or 2013 with about 30,000 miles. Met with John McCarthy. He showed me a used truck, but it wasn't what I really wanted. It was too long to fit in my garage. After checking his inventory, he showed me a brand new 2015 that met or exceeded my expectations (and fit in the garage!) With the Ford rebates, a fair trade in value and some deep, deep discounting from Lance Cunningham, I left driving the truck of my dreams at a price I never thought was possible (and within my budget!) Thanks, John, you are the best!

halg54

Jan 5, 2016

Lance Cunningham Ford in Knoxville made my purchase so easy. I found what I had been looking for on his website. After talking with the dealership via text I found the whole experience so easy and stress free. Preston Williams my sales associate was professional and extremely knowledgeable during the whole buying process. I will definitely buy from Preston again! Oh by the way did I mention I live 175 miles away? The deal I received was well worth the drive!.Hal Van Metre

Lance gave me a great deal!!

Jan 3, 2016

The guy that did my write up was outstanding, I told him my last service sucked, I told him I only came in to give Them one more chance our I was going some where else in a hour they found my problem, fixed it, did my service and had me out when I needed to be out, alignment is perfect and my fuel mileage is actually better than I expected great job guys and girls in Knoxville, LC Ford, Steven A Jennings

Richard Scharer

Dec 18, 2015

Bought a car and traded in a car all over the phone,6 hours drive away. All went very smoothly.

William Pinkston

Dec 7, 2015

overall experience very good. repairs and service as discussed were completed successfully

Norman Green

Dec 6, 2015

Nice service department, friendly atmosphere. Love our Ford

Tanner Stuhaug

Dec 5, 2015

The people here are rude, I was treated as if they were doing me a favor and i should be Thankfull. I asked if they had a water since I was in the office for two hours with paper work and was told yeah the Vending machine is down the hall. Every other dealer has coffee and bottle waters on hand for the customer. If you want coffee you better have $1.50 and dont expect creamer. I was lied to through the whole ordeal and would say avoid if possible

F. Scalf

Dec 5, 2015

In 105K mile only Cunningham has touched the vehicle. One could perhaps cut corners at a local lube shop, but as a result of our trusting the vehicle with Cunningham there has only been one significant repair -- the entertainment / navigation system which was replaced under warranty. The employees have always been courteous and helpful, have done the servicing in a timely manner with no "take backs", and have expressed an appreciation for my visit. As a result, out 105K SUV looks and runs like a new one.

Kathy Hobbs

Dec 4, 2015

I purchased a new Ford Escape the day after Thanksgiving from Lance Cunningham Ford in Knoxville, TN. This was my first new car purchase and the staff was so helpful from the moment I entered. The sales person/Allen even pulled the 2 Escapes I was considering next to each other and went through a step by step comparison to help me in making my final decision. The staff have phoned me multiple times to ensure that I was still happy with my purchase. Great Experience!!!!!!

David A Perry

Dec 3, 2015

This is the 4th car I have bought from Lance Cunningham and would not hesitate to buy another when I need one.

Tonsy Kilgore

Dec 2, 2015

I had a Fabulous Jeep Buying Experience at Lance Cunningham Ford. The best of my car buying experience!

Jeff Oman

Dec 1, 2015

Had Great service, fast and at a good price. Would surely recommend them to anyone...

Johnny Gahagan

Nov 21, 2015

I arrived at the service center and was immediately greeted by a young lady to see what I needed. I told her and she hooked me up with a service rep and as soon as we filled the papers out, my car was already back in a service bay.. We were in and very quickly and everyone was super nice.Thanks Johnny

B-Brew

Nov 20, 2015

Received only the best care and professionalism when visiting Lance Cunningham Ford. The service gets better every time I pay them a visit.

herman schnur

Nov 16, 2015

had my truck returned for service after oil change. had check engine light.

Thomas

Oct 28, 2015

Great service and friendly staff. Would recommend to anyone

Dan Berger

Oct 26, 2015

On our trip to Florida from Ohio, the transmission in the van stopped while on I75. We were towed two hours south to Lance Cunningham Ford in Knoxville. While it was an inconvenience (we had are two cats traveling with us) and the expense was not pleasant, everyone there was helpful, considerate and professional. Service Manager Jeremy Cleveland was helpful and kept us advised of the situation. After repaired, the trip home with the van went well with no problems or further issues. In addition, while waiting, I noticed a sign offering 12 months same as cash on repairs over $499 so that help ease the financial burden. Other than the repairs couldn't be done immediately, we continued on to Florida, requiring another trip up to TN to pick up the van.

krissydharvey

Oct 18, 2015

We just bought a vehicle from this dealership. My husband was told there were no issues with things that he had specifically asked about such as rust. He was told they would fix the rear door so that it closes correctly and tighten the driver's seat since it was loose. He gave them 2 chances to fix the door correctly and that did not happen. The rear Jeep door does not close flush with the body of the Jeep. The top part of the door sticks out over half an inch past the body. The service department told hm it is supposed to be like that. They did tighten the seat bolts but a week later he had to tighten it again. Turns out the floor under the carpet is so rusted out that the seat will not even stay bolted down. We were told they had the carpet out when they cleaned it for my husband to pickup so clearly they were aware of the rust and why the seat would not stay tight. There are literally holes in the metal from so much rust. When this was brought to their attention the Service Manager, Jonathan referred to it as "surface rust" and said that we should have pulled up the carpet to check for ourselves before purchasing the vehicle and they would be willing to fix it for a repair fee. In one month's time since purchasing this Jeep, we have put over $2K into repairs that an ethical dealership would not have lied about or hidden at the time of purchase for safety reasons.There is no way we would ever return!!

Michael Machen

Sep 29, 2015

I took my Escape in to have Lance Cunningham Ford check it out because the check engine light came on. I'm not one to let things go for six months before I see what's happening. They did some testing and found a bad fuel injector, replaced it, and I'm on the road again. Thanks, guys !

Disappointed

Aug 30, 2015

Had a great salesman in Russel Phillips. Did our financing with Travis who poorly explained the deal and then rushed us to sign ("the car will be sent to auction Monday. If you leave you lose your place and I don't know when I can get back to you.") We got home and read through the deal and got swindled, which is on us.

JayNew

Aug 24, 2015

One thing about Lance is that they have great customer service and they just make you feel at home. I took awhile to figure out what I wanted to do and they didn't try to rush me into making a decision but they gave me advice the whole way. All in all, it was a good experience.

LTillar

Jul 30, 2015

Had a pleasant & fast-moving experience- "Got-Her-Done". Professional service and we feel like to got a good deal.

Catherine Clark

Jul 17, 2015

I was recently traveling from Athens Al. to Winchester Va. and broke down in Knoxville. I am an older woman and was traveling alone except for my dog. I just can't say enough about the wonderful people at Lance Cunningham Ford. They were so accommodating to me and the Beagle! Though they were very busy, they got me in,repaired and back on the road. I will probably never need their services again but would urge those living in the area to patronize this terrific establishment. Thanks so much!

sucker

Jul 8, 2015

If you have any questions about the level of service, just sit in the service dept. waiting room. The complaints are many. During my extended wait, one man had a appointment for an oil change After a hour said still waiting for oil filter, the man said he could have walked up the street and bought one quicker, took two hours for oil change. Another man had work done on his truck and had to bring it back. After hours of waiting he was ready to go. He left and came right back, truck still not fixed. I took my car in for 80,000 check up. Brakes fixed? They did not squeak before they fixed them. They work on engine cooling system, now the warning light for cooling system comes on and car not running right. Told to bring it in and they would see if it was there work, or something else gone wrong. YEAH RIGHT! I would have to wait, could not provide loaner car, knowing I was moving out of state next day. I am hoping my car will make it to new town, because I no longer trust Lance to work on a bike. If you buy a car from them I recommend you get it serviced anywhere else.

Donnie Overmyer

Jun 18, 2015

Nice experience. Miranda Bowness (service manager at Lance Cunningham) was quite professional and polite which made me feel right at home!! Thank you

Michael Langley

Jun 17, 2015

The Service dept. always does a good job for us on our vehicles,from the check in to the check out.great team.Mike

Tippy

Jun 17, 2015

Everything was fixed correctly. I was treated as a valued customer.

David Barnes

Jun 16, 2015

Service of my daughter's Ford Escape. I appreciate the time that the Service Manager spent with explaining to her all of the items that were serviced, as she said he was very courteous. The price paid was competitive and fair for this work. You can bet I will recommend Lance Cunningham Service Department to our friends for their vehicles service work. Thanks, David Barnes

Jeff Oman

Jun 15, 2015

The service writer was great, he did an excellent job. I had 2 cards from Ford both with credits,so he combined them and was able to use it on that bill great.Thanks for the service and help.

Benjamin Goss

Jun 15, 2015

2015 ford fusion had to get my oil changed. They did a good job and it didn't take to long.

Keith Hawkins

Jun 15, 2015

Staff is always friendly and helpful. The work flow seems to be in very good oder. Good atmosphere.

Susan Jennings

Jun 12, 2015

It was great!! Wonderful experience... everyone was very helpful and nice! No high pressure!

Byron Matherly

Jun 12, 2015

The service was performed timely and professionally.Maranda Bowness did a great job getting me in out.

Stephen Hankal

Jun 10, 2015

My reasons for visiting Lance Cummingham Ford was two fold. 1st our new Edge needed a service update which was handeled professionally and politely. 2nd we took the SYNC class where the instructor was knowledegable about the electronic features on our vehicle. He personally demonstrated how these featues worked on our EDGE with patience and professionalism.

Samuel Jarnigan

Jun 10, 2015

Me and my wife traded in our 2009 chevy suburban ltz for a 2015 ford explorer sport. That was the best decision we ever made. My wife loves her new ford. Our salesman Cole spent time with us to get us the best deal possible. All the staff was nice and helpful. I felt after we left there that we got the best deal we could ever get. The only regrets is that I didn't just go to Lance Cunningham first instead of wasting days driving around to other dealerships.

Charles & Monica

Jun 8, 2015

We really appreciated Aaron Sharp, our sales consultant. He was very knowledgeable and polite. We liked him and he worked diligently to take care of us --Need to give him a raise !

MSmith

Jun 8, 2015

Eddie Young did a great job. He was able to get us discounts to get the payment where we needed it.

William Monroe

Jun 8, 2015

The service was performed and completed on my 2014 F150 ahead of schedule. Jessica was extremely helpful throughout the process.

Rosemary Newport

Jun 8, 2015

I have always had exceptional service at Lance Cunningham Ford. Would not take my truck anywhere else.

Jason Smith

Jun 2, 2015

Purchased a 2013 Escape. All a good experience during service. Am wanting to buy another Ford.

Joseph Thomas

Jun 2, 2015

Great dealership with friendly and knowledgable staff! I always take my car to Lance Cunningham for service!

Miranda Brakebill

May 31, 2015

I bought a ford fusion from Lance Cunningham on May 24 th. Russell my salesman and was great. He truly did everything he could to help me and my husband. Travis the financial manager was also very helpful. I would refer any one looking for automobile to these guys. They made car buying easy. Thank you

Eric Harris

May 31, 2015

We bought a 2015 Ford Fiesta.John was our sales person.We had a good experience.

Christopher Beeler

May 30, 2015

Absolutely wonderful experience! Salesman Preston Williams was great. We were not sure if we were actually going to purchase a car on that specific day, but when Preston came to talk to us, we knew we were in good hands. After seeing the Explorer and hearing of our sales experience, my mom will most likely be making a trip to Lance CUningham in the near future. Thank you again, and God Bless.

William Clevenger

May 29, 2015

Mileage maintenance. 2014 Ford Escape. Staff very courteous and willing to help.

Sean Muirgaen

May 29, 2015

Our salesman was friendly, honest, and professional - no high-pressure sales pitch, he just listened, made suggestions, and showed us the inventory. Financing was easy and they took their time to answer our questions an explain the details. We had an excellent experience and left with an excellent car - 2015 Ford Focus. Just what we wanted!

Richard Butler

May 28, 2015

The service department was excellent. They delivered the car in the time promised. I would highly recommend them

Michael Burke

May 26, 2015

The service staff is exceptional. The work was done as expected, on time and with good communication throughout. A pleasure to work with as always.

Miranda

May 25, 2015

Russell Phillips was the best car salesman I have encountered. He truly did take all the info we gave him to help us find the most reasonable for my husband and I. Russell and Travis did a excellent job in helping with the finance process and making it as painless as possible. I would definitely go back to Lance Cunningham and would recommend to anyone wanting excellent customer service. once again thank you guys for all your help. I am a very satisfied customer and proud owner of new ford fusion.

Tom Mcgrath

May 25, 2015

I scheduled my service on the web scheduler and it was flawless.

Grady Gibson

May 24, 2015

2012 F150 XLT The service is very good and the staff very helpful and friendly. I will definitely purchase my next Ford from Lance Cunningham Ford.

Greg Adkins

May 23, 2015

Great experience. I drive an extra 30 minutes just to use Lance Cunningham service department. 5 stars.

Randy Barnes

May 22, 2015

Ask for Jessica when you want to make sure you get the auto service you need and desire!!

Raymond Bell

May 22, 2015

2015 f350. service excellent, staff was more than helpful in all expects.

CINDY

May 21, 2015

I PURCHASE A TAHOE HYBRID 2 1/2 WEEKS AGO AND IT'S BEEN IN THE SHOP THREE TIMES NOW AND STILL THERE!!! TEN MINUTES AFTER I LEFT THE DEALERSHIP THE ENGINE STARTED REVVING UP WHILE THE VEHICLE WAS STOPPED. MY FIRST REACTION WAS MAYBE BECAUSE IT WAS A HYBRID AND HADN'T BEEN DRIVEN LATELY, THE ENGINE AND FLUIDS WERE ADJUSTING...I AM NOT A MECHANIC SO I JUST DIDN'T KNOW. AS THE DAYS WENT BY, THE PROBLEM WORSENED SO I TOOK THE VEHICLE TO MY PERSONAL MECHANIC. THE PLUGS AND WIRES NEEDED TO BE REPLACED IMMEDIATELY WHICH COST $250. THIS HELPED THE PROBLEM SOMEWHAT BUT NOT COMPLETELY. THEN, THE DRIVER DOOR WOULD NOT OPEN FROM THE INSIDE OR OUTSIDE SO I TOOK IT TO MY LOCAL GM DEALER AND THEY HAD TO INSTALL AN ACTUATOR WHICH WAS $300. SO, JUST A WEEK OF OWNING THIS VEHICLE I AM ALREADY OUT OVER $500. OK, THAT'S FINE. IT IS A USED VEHICLE. BUT NOW, THE ENGINE PROBLEM THAT STARTED WHEN I LEFT THE DEALERSHIP HAS BECOME SO BAD THAT IT IS DANGEROUS TO DRIVE. YOU DON'T KNOW WHEN THE VEHICLE IS GOING TO STALL OR IF IT WILL GO WHEN YOU PUSH THE GAS. THIS IS NOT GOOD WHEN TRAVELING AND TURNING OR DROPPING YOUR KIDS OFF AT SCHOOL IN THE DROP OFF LINE AND OTHER CHILDREN WALKING IN FRONT OF THE VEHICLE. SO BACK TO THE GM DEALERSHIP. THEY HAD TO BREAK DOWN THE MOTOR TO FIND THE ROOT OF THE PROBLEM. IT IS A BAD CAM SHAFT WHICH HAS RUINED SEVERAL INTERNAL PARTS AS WELL. THE COST OF REPAIR IS $3500. LOOKING BACK, WHILE TEST DRIVING THE CAR I ASKED THE SALESMAN WHAT A NOISE WAS COMING FROM THE MOTOR. HE SAID IT WAS A TYPICAL HYBRID NOISE. NOW I KNOW THAT IS NOT TRUE. ALSO LOOKING AT THE CARFAX REVEALS A LOT AND THE DEALERSHIP WOULD DEFINITELY HAVE KNOWN ABOUT THIS PROBLEM. TWO THINGS BOTHER ME ABOUT LANCE CUNNINGHAM FORD...FIRST, I DISCLOSED EVERY PROBLEM TO THE DEALERSHIP ON THE CAR I TRADED AND THEY REDUCED THE VALUE OF MY CAR TO REPAIR THE PROBLEMS. SO, TECHNICALLY, I PAID FOR THOSE REPAIRS. I EXPECTED THE SAME COURTSEY AND HONESTLY IN RETURN BUT THEY LIED AND HID THE PROBLEMS OF THIS TAHOE. SECOND, I CONTACTED THE DEALERSHIP AND CHATTED WITH A REPRESENTIVE LAST WEEK ABOUT THESE PROBLEMS, SHE SAID SHE WAS GOING TO TRANSFER MY COMPLAINT TO HER MANAGER. GUESS WHAT...NOT A WORD FROM THE DEALERSHIP. I DON'T KNOW WHY I EXPECTED ANYTHING BUT SILENCE. TO ME, SILENCE SPEAKS VOLUMES. IF THEY ARE SILENT, THEY ARE GUILTY. SHAME ON YOU LANCE CUNNINGHAM FORD FOR SELLING A VEHICLE WITH MAJOR PROBLEMS TO A MOTHER OF SIX.

Ann Marie Bissell

May 17, 2015

Walked in first thing Monday morning with no appointment and they my car in and by 1 they called me and said it was done.

Leslie Mays

May 13, 2015

Thanks for lubricating the seat motion gears (or whatever) it is no longer grumbling. But the side mirrors will need it too when we return. We love our Ford Explorer.

Mary Owenby

May 12, 2015

2014 F150 Ford Truck all staff did an excellent job. Itdidtkae several hours but partly because my husband is a very serious trader. Everyone was great at their job.

Edwin Strauss

May 12, 2015

Great service department. Fast and courteous everytime

Robert Underwood

May 8, 2015

I have a Mustang Cobra that was purchased from Lance Cunningham Ford. The service was really efficient and very courteous. The only problem I experienced was when trying to schedule the appointment I was disconnected a couple of times before reaching Britany and she went out of her way to take care of the appointment.

Daniel Collins

May 7, 2015

Just bought my second vehicle from Lance Cunningham Ford. This is my second pick up truck. This time I went with the 2014 F150 Tremor. Very nice truck that I plan on keeping a while. The salesman I dealt with was very friendly and knew his stuff. Got a great deal on my trade in, and also a great deal on an awesome truck. I would recommend Lance Cunningham Ford to anyone out there looking to get their next ford product.

James Moore

May 7, 2015

clean, efficent establishment. the staff is allways been great. ! customer service, when was the last time you were asked if "would like something to drink while you wate" 2014 f150

Jeremy Manis

May 7, 2015

I TOOK MY ESCAPE IN FOR IT'S FIRST OIL CHANGE. THE STAFF WAS EXTREMELY NICE AND HELPFUL. JESSICA WAS VERY HELPFUL AND MADE SURE MY OIL CHANGE WAS BEING TAKEN CARE OF WHY I WENT TO EAT LUNCH, SO WHEN I GOT BACK I COULD HAVE MY VEHICLE AND GET BACK TO WORK. I WILL STRONGLY RECOMMEND THE SERVICE DEPT AND ESPECIALLY JESSICA.

Maranda Bowness

May 6, 2015

Your staff was very helpful with my 2014 kia optima the staff was such a pleasure to deal with. Jessica was very helpful.

Charles Baute

May 5, 2015

We bought a Fusion. The salesman was so helpful and kind.

Donna Parise

May 5, 2015

I would recommend to the Ford VIPs to give your dealership the customer appreciation award, your team more than deserves it.

Kevin Bounds

May 5, 2015

Very friendly staff. Oil change on my 2015 explorer. Love the free drink while I wait.

George Swesey

May 4, 2015

All and all it was a good experience, Russ was a good salesman, and the finance part was gone over really well explained. Only sour note is I was told 2-3 times that I would be called back in a few min and never got called back, but that was explained to them at the dealership. Over all it was a pleasant transaction.

Patricia Waymire

May 4, 2015

Great Experience! Tons better than Ted Russell!!! Russell Phillips was fantastic. Make sure you ask for him when you go.

JSparks

May 4, 2015

The staff was very helpful and tried satisfying every need we had. They wasn't pushy at all and let us take our time. Russell was our personal salesman and he was excellent. I would use him in the future

Kevan Ray

May 4, 2015

Lee was on our side for nearly a month during our search for a 2015 Ford Fiesta. Ultimately, The LC crew came through and we drove off into the sunset in our brand new, first ever, FORD! Thanks!

Valued Customer Sepm Construction&maintenance Llc

May 4, 2015

John McCarty is a wonderful sales rep and did a great job of putting us in new work van. We will be back to see JC

Sam Hughes

May 3, 2015

I Was very pleased. I was getting ready to take a trip on the following day when I realized I hadn't had my oil changed. I called service and they scheduled me forearly the next morning, the day of my trip, which allowed me to get on the roadon schedule.

Deborah Szyszkowski

May 2, 2015

Always good service. Would be nice if you would give customers a complimentary car wash, when you have your vehicle serviced.

Jesse Wood

Apr 30, 2015

very nice staff, nice waiting area, very clean and accommodating. Service was very professional!

tjf01

Apr 29, 2015

I had an a hassle free experience with both Lance Cunningham Ford and their sales reps, John McCarthy and Frank, I had very specific needs and wants in a used Ford Mustang and John and Frank were unwilling to let me settle for anything less than the perfect Mustang for me.They were very flexible with their time, were very involved in the process and willing to help out. John even came to Oak Ridge to pick me up to finalize the contract.This is just a very well ran dealership that understands that the best way to sell is to develop trust among their customers and they do that well.John the credit manager we worked with was also pleasant to work with, he's not overly pushy. As long as you know what you want and what they have to offer, you can work with them to get what is best for you.I will, without hesitation, always make Lance Cunningham my first stop when looking for a new vehicle and recommend anyone in the surrounding area to check them out.My wife and I will be back when it is time to buy a new car it was such a hassle free experience for us.

Joe Simpson

Apr 28, 2015

I had a completely inoperative vehicle you gave me excellent fast service on a weekend. Thank you!.

Durhonda Bonds

Apr 27, 2015

Brittany wrote up our service order and was very knowledgeable and prompt, keeping us informed as to what was going on during the service (We like that). Steve McHenry is running a good service department. Every member of his staff out there is very friendly and helpful. They don't just write up an order and you never see them again or get to talk about what is being done. This was for a 2005 F250 Diesel Truck. Dusty and Tanner in the diesel shop are both very good and will talk to you about the work and the problem. In our opinion, Lance, you have the best service dept. around. I would hate to think about having to go anywhere else for service. Thank you guys and gals.

Benjamin Goss

Apr 26, 2015

Ford 2015 fusion. The guy who helped me was awesome. I think his name was Eddie. He got me in the car I wanted. I took a little time but he got it done. Just like he said he would.

MichelleTerry

Apr 25, 2015

I couldn't have asked for a better salesperson than Preston Williams for my first new car purchase. He took the time to explain everything and to help me get the car I wanted at the best deal. I will go back again!

Michael Roberts

Apr 22, 2015

Everyone was very nice and professional and great job on our vehiclethank youMichael and Rose Roberts

foresbr

Apr 21, 2015

I just had the best car trade experience of my long 61 year long life. I got a great deal. Got the paperwork done and out fast. Thanks a bunch to Lance, Ray, Jonathan and especially to my very excellent sales person Allen Sizemore. What a great team!!!!!! I don't know what the naysayers are talking about. I have had service done here and now my first car buying experience. I have never been to a more accommodating, friendly, helpful and knowledgeable staff.

Lanita Kirby-Dechristina

Apr 21, 2015

I truly appreciate the excellent, responsive, and professional service I always receive from Lance Cunningham Ford's service department. I never have to worry whether my vehicle is being serviced properly with the Lance Cunningham Service Team. They're tops in my book!

S.A.

Apr 20, 2015

The service department was helpful and excellent at communicating throughout the process. Drop off and pickup was quick and the courtesy van was really useful after dropoff. This vehicle has nearly 100k on it and they treated the vehicle and me as if we were still brand new customers!

Corey M.

Apr 19, 2015

All the service employees are very helpful. I don't have a lot of money and they were able to fit my car repairs within what I could afford. Thank You all for the good work.

Robert Osborne

Apr 17, 2015

I purchased an older Ford Explorer Sport Trac. The price was right and my Sales person was a wonderful representative of your firm. Your facilities were spotless and very impressive. God has been very good to you, I pray Mr. Cunningham that you're appreciative to Him, for giving you all necessary assets to arrive to the level you enjoy.Once again Mr. James Catron was a joy to deal with.

Jessica Lane

Apr 17, 2015

I brought my car in for an oil change, tire rotation, etc and even tho it was busy, i was in and out pretty quick. Great service and very polite employees.

Michael Kirrman

Apr 16, 2015

2013 Ford Fusion. Love the car, and love the dealer. Need a salesmen, ask for Fred!

Linda Langford

Apr 15, 2015

They got me in my mustang that I wanted where I could afford my payments, my salesman was real helpful!

Brian Brewer

Apr 14, 2015

One thing I hate in life is haggling over a purchase price. I have put off buying a vehicle (new or otherwise) only because I usually drive away feeling like a sucker and only come to find out I could have got a better deal somewhere else. I had every expectation of feeling this way again but luckily drove away feeling a little less stressed and fairly satisfied that the whole experience was positive. A Thank You from Lance himself was pretty awesome too. If and when I decide to trade the 2012 Ford Escape I will call on LC-Ford again.

Paula Abrams

Apr 13, 2015

2013 Edge, the service was very good and the staff was helpful

Michael Coleman

Apr 10, 2015

I had not planned to purchase a Ford. On a "whim" I stopped at Lance Cunningham Ford and met Russell Phillips, Sales Consultant. He was kind and helpful without being pushy. After showing me what I told him I could afford, we drove a car and I liked it. I ended up buying a new 2014 Ford Focus for which I was able to pay cash. It was a very pleasant experience, and so far I love the car. I look forward to seeing how the service experience is. Without reservation, I would recommend Lance Cunningham Ford!

Dorothy Martin

Apr 8, 2015

My service advisor, Samantha, was helpful and made sure that I was taken care of. She assisted with covering part of my rental because of the extended repair time and she also pointed me in the direction of someone who helped set me up with an ESP for my car so that future repairs aren't so costly. I have been to Lance Cunningham several times for various issues with my car and have always thought they treated me well.

Valued Customer Sps International Trading

Apr 7, 2015

excellent services. .............................................................................................Simple buying process.

Alan Bryan

Apr 7, 2015

2014 Ford Edge - Black - used - Great Experience!Will come back.

Kristina Oliver

Apr 7, 2015

Great experience, they had the right vehicle at the best price

Paul Hauser

Apr 7, 2015

First off, I did have to return to the dealership after 3 days, with another issue that needed repairing. That said, it is impossible for me to blame your dealership as it was a different problem. Now the good news, your company once again went above and beyond. I don't write reviews much, but I do want to thank Brittany and Miranda as well as all the staff that quickly got me back on the road.

Patrick Carden

Apr 6, 2015

Now that Steve is the manager service is so much better.

Tina Moats

Apr 6, 2015

I had been looking for a car for over a month. I was looking online at LCF'S used cars. I sent some I was interested in to my mobile phone. They called and asked what I was looking for and what I was wanting to spend. I told them and a few days later I received a call from them saying that they had 4 cars that I may be interested in. I went to look. I saw 1 I really liked and they made it mine.

Johnny Gahagan

Apr 3, 2015

I was greeted as soon as I got out of my car. The young lady was very courteous and my information was taken and my car was on its way to be serviced. As soon as it was finished she was back to take me to the cashier and I was on my way. Everyone was very nice and it was a great experience.Thanks, Blake

Paula Blair

Apr 2, 2015

Staff was very nice. I trust getting my oil changed here would like for the amount of time that it takes to be a little less, but overall good service.

Charles Walton

Apr 2, 2015

I always get great service! My van runs as good as the day I brought it home 5 years ago.

Jason Grimm

Apr 1, 2015

I'm loving my truck and for sure tell all my friends and family where they need to go for a vehicle.. Love the experience with Lance Cunningham Ford..Thank you for everything.

Carroll Keith Truelove

Apr 1, 2015

Quickly did my service. Learned you have to have an appointment but took me any way. Service rep. at check in was wonderful [new guy]. Like the new touch of using Simoniz to clean my car.

Don Green

Mar 31, 2015

I had a great experience. My service person made me feel welcome and comfortable while I waited for my vehicle. She (Brittany) offered me information on other service areas that were due and helped me make an intelligent decision on what needed to be currently done and what could wait. When the time exceeded my ability to wait, she offered me options as to waiting elsewhere (home or other). She also contacted me as soon as my vehicle was ready and assisted me in retrieving my vehicle. Great customer service.

Tammy Collins

Mar 31, 2015

Great. I was treated with respect and worked with. I would definately recomend in the future

Rich

Mar 31, 2015

I like my truck a lot but later realized that I had financed 399 for anti-theft secret markings on windows that are supposedly for anti theft deterrent. I have no idea what this is for and it was not explained to me during the purchase, it was just kind of "slid" in there. I also have some annoying bumpy braking. I was told by service that this was due to warped rotors on the brakes and the rotors need to be turned or replaced etc. Not exactly the way I wanted to start out with a new (used) 2013 truck.

Roland Jarl

Mar 31, 2015

We were traveling though the area when we had a problem with our Ford F350 and stopped at your dealer ship, it was 15 min. before your closing time but your people never hesitated to take care of the problem even though they had to stay late, they Were very professional and friendly.

jmonroe

Mar 30, 2015

Shame on you Lance Cunningham Ford!I Have bought 2 Trucks from you a 2008 and 2014 and I was having a shimmy problem with the 2014 F-150 and you all did nothing to fix it Linior City Ford Fixed my Truck for you. I have had the Truck to your service department 5 time in 3 mounts for the shimmy to be told it just the road well it was not just the road there was an issue with the tires that your service dept. told me they checked each time it was in there and I took them for a ride and the same thing it's just the road. To think your service dept. never even touched the tires. I was told all four tires were out of balance and the front two tires were egg shape. Just think if I was driving with my 11 year old in the truck and the tires that your service dept. told me were fine give out and we had a crash. SHAME ON YOU AND YOUR SERVICE DEPARTMENT.

Sue and Ray Cinnamon

Mar 28, 2015

After viewing the Ford Escape on-line that we were interested in we ask for an on-line quote. After receiving a quote we made an appointment with Preston Williams and went to the dealership expecting the usual high pressure sales pitch. Instead we met a man of integrity who worked with us to get the deal that we felt comfortable with. We feel that Preston will be looking out for us in the future as well as at the sale. If you need a vehicle see Preston Williams.

scross

Mar 28, 2015

Wanted/Intended on purchasing a 35000 Jeep, In contact with associates for three days, Sent VIN and information on trade. The next time I heard from them was three days later saying Jeep was Sold. Poor business practices , not to mention was on the Lot Looking at the vehicle on Tuesday night, Stuck faces to outside glass of showroom, seen associates inside, walked around lot for about 30 minutes, thought dealership was closed at 6pm We was there at 630pm, Found out the next day that the dealership did not close til 9pm. Do not go to Lance Cunningham Ford, Obviously they care nothing about selling cars or assisting customers or being prompt in responses

David Burnette

Mar 27, 2015

I have a 2012 f 150 and had some drive line problems,the service staff was absolutely perfect in there performance.The service manager Steve, Ray,and Chad the excellent service tech and everyone in the service department.Thanks

Tracie Salter

Mar 27, 2015

I PURCHASED A 2014 FORD EXPLORER. THE SERVICE WAS GREAT. I MUST GIVE THE CREDIT TO LEE WHO WAS VERY PLEASANT TO DEAL WITH. I REALLY DREADED LOOKING FOR A NEW CAR BECAUSE I ABSOLUTELY DID NOT WANT THE HASSLE OF BEING TAKEN ADVANTAGE OF AS A FEMALE CAR BUYER BUT LEE WAS VERY KIND TO ME. I AM VERY HAPPY WITH MY NEW CAR AND AM THANKFUL TO LEE FOR MAKING THE PROCESS TOLERABLE. THEN I MUST COMPLIMENT NATHAN THE FINANCE GUY WHO WAS VERY NICE AND PROFESSIONL. HE WAS EASY TO TALK TO AND HE ANSWERED ALL MY SILLY FINANCIAL QUESTIONS WITHOUT SEEMING ANNOYED. HE IS VERY KNOWLEDGEABLE AND EXPLAINED THE WARRANTY OPTIONS VERY CLEARLY. I WILL REFER MY FRIENDS, FAMILY, AND CO WORKERS TO YOUR FORD DEALERSHIP. EVEN THOUGH I LIVE IN ROANE COUNTY, I AM GLAD THAT I DECIDED TO VISIT LANCE CUNNINGHAM FORD! LASTLY THANK YOU FOR THE CAR WASH BUCKET AND SPONGE....... SO APPRECIATE THAT. SINCERE THANK YOU TO LEE!!! YOU ARE AWESOME!!

Chris Davidson

Mar 26, 2015

They all done very good will recommend to all my friends and family

Robert Haff

Mar 26, 2015

My Focus drives like a dream. I was pleasantly surprised.The seats are very comfortable.The car gets better gas mileage than my Prius.The 2.0 liter engine not only sips the gas it has plenty of power.I was amazed.

Anthony Huddleston

Mar 25, 2015

We took the vehicle in without having an appointment, and as usual they took it right in for the requested service. Although it was quite lengthy list of items, it was completed in early afternoon. Great job as usual.

Whitney Needham

Mar 24, 2015

Russell was great to work with. We got a great rate on the car. Really good overall experience.

JShultz

Mar 24, 2015

Great total experience with Lance Cunningham Ford. Russell Phillips was wonderful to work with. Stress free and no pressure. Thank you!

Roddey Glenn

Mar 23, 2015

Everyone very helpful, kind and friendly. Employees always offer their services too.

Summer Neubert

Mar 23, 2015

Everyone I dealt with was very nice. My wait time was minimal considering the # of people waiting in the lobby with me. Brittany Rule was great! She always does a great job handling her customers. =)

Ron and Laverne

Mar 23, 2015

Lee Hersa has been an excellent salesperson. He was very helpful and went the extra mile to find our vehicle. Very professional person to deal with.

CoryH

Mar 23, 2015

Marlond Mason is the best salesperson I have ever dealt with. Very helpful and worked with me on everything.

Chris Marcie

Mar 23, 2015

Have bought three cars there. Service is awesome from sales to service dept. Jeffery Hill. And John Hill are awesome to work with!

Robert W. Fox Sr.

Mar 22, 2015

Approximately two weeks ago,Brittany, at Lance Cunningham Ford, did a good job of taking care of my F-150 truck which was leaking transmission fluid.

James Slover

Mar 18, 2015

very friendly courteous and helpful with finding me the best deal as far as rebates coupons etc.

Henry Ebright

Mar 18, 2015

Oil change and tire rotation took 2 hours.. Not very good time management.

Mary Roy

Mar 18, 2015

Salesman was very friendly and made transaction very smooth. Needed vehicle quick because of accident. Responded promptly, and allowed us to leave with Jeep Liberty that night with hold check. Your dealership provided painless and excellent service to my family, highly recommend your business to others. Thank you, Ken Roy

Melinda

Mar 17, 2015

Really appreciated the service manager checking in on the service received at my previous oil change. It was great he wanted to address the issue and resolve it. No complaints this time! The service was excellent and reminded me of the value of the service provided!

Leann Clabough

Mar 17, 2015

I worked with Ken Webb. Ken was very helpful and got me into a rental while I waited for the work to be done. He explained all the issues with my truck and made it very easy to understand

Jeff M

Mar 17, 2015

Excellent experience with Russell Phillips my salesman. A+++

WilliamB

Mar 17, 2015

I got a fair price and was treated very nice. I also recieved a fair price on my trade in. Grealy appreciated.

Kathy

Mar 17, 2015

Marlond Mason sold me a Ford Escape and he was very helpful, nice and I was pleased.

Michael Langley

Mar 17, 2015

The Service was great I call Jessica and set up the appointment she does a great job.

James Belcher

Mar 16, 2015

The service was very good and the staff was informative and helpful

Steve Stoever

Mar 14, 2015

I shopped on line for a used F-150 Lightning. Lance Cunningham Ford had one that came the closest to my criteria. Mr. Preston Williams handled the negotiations and we easily reached common ground. I bought the truck based on the on-line photos. Mr. Williams very professionally walked me thru the sale. The truck was thoroughly detailed for me to enjoy the drive back to Texas. The entire experience was pleasant and Mr. Williams was a huge part of the experience. I would definitely recommend Mr. Williams and Lance Cunningham Ford to any prospective buyers.

not a lance fan any more

Mar 13, 2015

If you want to keep to a schedule dont come here! Camebin at 845 for a simple oil change.the service afvisor told me in and out in 45 mins.2.5 hrs later I asked about my vehivle and was told 15 more mins. With no explaination what took so long. In fact he was veryrude.now at three our wait time they will see when I will be done. Never again!!!

Larry Kerley

Mar 12, 2015

I bought a 2014 F150. It was a smooth experience from start to finish. I went on line to view the inventory. A message popped up offering assistance. After stating what I was looking for, I got an e-mail with a point of contact. I made an appointment, went in and met the salesman. He was great, he took me around the lot, showing me several trucks, answered all my questions. I made a selection, did the paperwork, and drove home in my new truck. I'm very pleased with it.

Monica Britton

Mar 11, 2015

I was very satisfied with the service, people and overall experience with my 2007 Mustang. All my questions were answered and now I am on the road to getting the problem solved...thank you very much!

ShawnT

Mar 11, 2015

I purchased a 2010 Ford Edge Limited, I am very pleased with my buying experience. I have had my first oil change and the customer service was excellent.

Jennifer Brown

Mar 11, 2015

Allen worked tirelessly to make the deal happen. I would recommend him to friends and would work with him again.

Frontier Express Inc

Mar 11, 2015

You guys are awesome.. got me in got me out and was there for me...now if you can just comeup with the key......I'd be a happy camper....

Rabecka Graham

Mar 10, 2015

Professional sales staff. Good experience from start to finish. Found the perfect Ford Focus at the lowest price possible...

Richard Brininger

Mar 10, 2015

The service was great and the staff was very helpful.

Richard Lambert

Mar 7, 2015

Bought a 2001 F150, great shape and low miles . Lee was easy to work with, I even got it at my offer price!

James Hall

Mar 5, 2015

I love my car and really appreciate everything your company does for me...Have a great day Mr. Fisher

Dawn Foster

Mar 5, 2015

I had received an email as notice for my 45,000 service. When I scheduled my appointment, I spoke with Brittney who took care of me as soon as I pulled up. I was out in less time than expected.

rachel

Mar 5, 2015

Our experience at lance Cunningham ford was a very pleasurable one the sales and financing work very hard to get us into a vehicle that we really enjoy we appreciate there efforts

Dennis Howard

Mar 5, 2015

Great Salesmen. Good Job .Very Helpful With choosing The right Truck For My Needs.

Patrick Brannon

Mar 4, 2015

Very caring and efficient service deptment. Kept me informed and upto date of the service concerns.

James Raines

Mar 4, 2015

We purchases a Ford Explorer. Service was excellent, and sales staff was very knowledgeable about the product and actually went out to the new car before I left and set up my phone connection/blue tooth. The only negative I would have to say was the guy who came in to complete the credit paperwork. I didn't care for the extra pressure of being made to feel like I was in a high pressure timeshare sales presentation He actually used the line, "people with your credit score usually don't buy extra's, but this is how I feed my kids." He was trying to sell us on an extra protective coating for the car and some other things.

Sharon Stone

Mar 4, 2015

The service was fantastic! I trust Lance Cunningham Ford to care for my Ford Explorer. I've been a Ford customer for 48 years.

Ja Trewhitt

Mar 3, 2015

Cole Fisher Jr. Is extremely easy to work with. This is our second leased Ford Edge-he made these transactions EASY. He's so knowledgeable about all aspects of the Ford products making it a pleasure to upgrade- your Finance guy is also very knowledgeable and helped make the transaction seamless

Edwin Strauss

Mar 3, 2015

Purchased a F250 Crew Can 4x4. It is amazing. My favorite vehicle in my 42 years. Service is very polite no pressure.

Charles Hill

Feb 26, 2015

Brake work on this car had been done 3 times in 20,000 miles + the Work was perform about 6 times. If the service personal had check the brakes, would he had not seen this coming ?I would like to have someone answer this .

Valued Customer Tennessee Skyline Glass Inc

Feb 25, 2015

Love working with LCF. Great place....People all are wonderful to work with

Jerry Monroe

Feb 25, 2015

The Buying Process was good, Lance Cunningham wanted to get ride of the truck since it was a 2014 and the new 2015 was needing the space. Well that being said.My New 2014 F150 did not have back-us sensors or a number key lock pad on the door well the dealership was willing to put it on for me. The only thing that has worked right is the key pad the Back-up Sensors are a cheep after market that I have been back to have worked on two times now and the last time they worked on them they left a scratch on my bumper. And that not all I have spent roughly over 40 hours weighting on repairs from having the key pad put on to the sensors and going back TWO times for a shimmy in the steering have being told it just the new Ford Suspension Systems and the road I was felling. Well I have had others drive the truck and they can fell the shacking. I am going to take in to another Dealership where that told me it will take them a full day to check the Suspension where Lance only checked the balance and air presser in the tires about one hour each time I had the truck there for this problem.

Ryan Berner

Feb 25, 2015

I had an incredible experience with both Lance Cunningham Ford and their sales rep, John McCarthy. I had very specific needs and wants in a truck and John was unwilling to let me settle for anything less than the perfect truck for me.He was very flexible with his time and even the General Manager, Mike, was very invovled in the process and willing to help out.This is just a very well ran dealership that understands that the best way to sell is to develop trust among their customers and they do that well. The credit manager we worked with was also pleasant to work with. He is definitely a salesman trying to feed a family, but he's not overly pushy. As long as you know what you want and what they have to offer, you can work with him to get what is best for you.I will, without hestitation, always make Lance Cunningham my first stop when looking for a new vehicle and recommend anyone in the surrounding area to check them out.

jmonroe

Feb 20, 2015

This is a new 2014 F-150 Truck the best on the road right! Wrong! this truck Sucks. I have had it to the dealer two times now to fix the shacking in the steering and both time I was told there is no problem. at 55 and 70mph you can fell the steering wheal shack like it out of balance or a tire is out or round. the last time I was told it's the new Ford suspension. My 2008 Sport Trac drove better then this 2014 and it had 100.000 miles on it.

Kevin Starr

Feb 17, 2015

The oil change seems fine. They rotated the tires but now we have a warning light for the air pressure on the tires.Guess we have to go back and have that checked.

Stacy Walton

Feb 14, 2015

John & Lee were very helpful with helping me find a car. Everyone was very polite. Customer service was great! Steve worked with us to get the best deal that we could get.

Annie E

Feb 14, 2015

Pleased with Service and Response. Friendly customer service.

Ashley Carroll

Feb 13, 2015

Akwasi Baah and Marlond Mason were very helpful buying my new car. They were very professional every step of the way.

Randy Barnes

Feb 10, 2015

Jessica made sure that I received the best service possible--and the service from everyone WAS excellent.

Terry Hurst

Feb 4, 2015

I had made my appointment online but the information didn't go thruso I didn't have an appointment like I thought but they took my car right in.I was very pleased with the service. Next time I'll call and make my appointment.

Big Chicken

Feb 2, 2015

I purchased a used 2012 F-450 with less than 15K miles on it from this dealer. Big regret.Read the reviews before you buy here and then go somewhere else. Ford needs to take a closer look at this dealer. My opinion Lance Cunningham needs his dealer license pulled. I would surly hate to know I had someone selling my products like this cat. It looks like they used a screwdriver to remove the original dealers sticker on the tailgate of the truck. It made me sick when I peeled off Lance Cunningham's double or triple thick dealer sticker and saw the deep scratch down to the bare metal and the 3 inch dent they made getting it off. Now this is on the corner of my tailgate. They had it all covered up. Now I have to look at this everyday and it really ticks me off that a dealer wont take the time to do things right. A simple hair dryer to heat up the stickers and peel it off is all it takes. A dealer should know this Right? This is just one of several issues I've had with this truck. Do your self a favor and shop somewhere else. Before you buy a used car or truck here take it somewhere and have it inspected first. It seems to me that this dealer don't know how to do that part of the job but they are #1 when it comes to lying and covering up things. Preston is a nice guy but he needs to do a better job describing the condition of a vehicle before someone drives from out of state. I was told the truck was a local trade in and after I got the title I found out it was from PA. and was first used new as a Follow Me truck on a road paving crew. Just think of the asphalt & tar splattered all underneath the truck and caked in the bumpers and inside the dually wheels. Like I said before, several issues with this dealer and the truck. The FORD COMPANY needs to look at this dealership and re-consider if they need it or not.....

Bill And Theresa Walker

Feb 2, 2015

The service there was great, we had our 2015 Thor Motor Coach that has a Ford Trition engine/chassis worked on. The service manager personally took charge of the coach, driving it around to the service bays because as he put it he knew the ins and outs of the overhangs etc that his customers would not be aware of and might drive into. He kept us fully apprised of the steps taken to get it back in service. The check engine light had come on with a little over 1,000 miles which should not have occurred. The problem had to do with the catalytic converter which after the module part had been replaced, had to be reprogrammed. We got the coach back within a few days and are highly satisfied with the service received

Dwayne Blevins

Jan 27, 2015

I always have a great experience when I come here, people are always friendly, and the service is fast... Keep up the good work Lance Cunningham Ford...

Richard

Jan 26, 2015

First of all, notice how all the Five Star ratings are put up front on the reviews! Read on all the reviews and get the real story! I spent about two hours with Preston Williams to purchase a Ford Explorer with a trade in of my 2012 Lexus RX450h which had 37,000 miles on it. Preston was very nice and cordial but that is where the nice ended. They advertised $25 over invoice, but that is a hoax just to get you into the store. My final bottom line was my trade in and and additional $7450.00 cash. They offered only $29,100 for my vehicle, which was an embarrassment. I told Preston when I entered his office that I was going to purchase a vehicle today, and hoped I could do it there. I left feeling I had totally wasted my time and moved on to the Airport Motor Mile. I did end up purchasing a similar vehicle for an MSRP of $38,645 with all the options I wanted on the car at Lance Cunningham. It included a sunroof, leather heated dual climate seats, navigation, safety package, roof rack, and all the trimmings. Now here is the best part of the story. What Lance Cunningham wanted was $7450.00 cash, plus my Lexus right? I bought almost the identical vehicle for a trade in value of $34,000 plus a difference of only $398.00 cash out of my pocket!! Yes, only $398.00! Lance Cunningham told me they offered me NADA and Black Book value for my car, and the dealership I purchased from did the same! Do the math........a difference of $4,900.00! When they told me they used NADA and Black Book to use for my trade in, I said, "Okay, let's use NADA and Black Book to find out what the true value is of the car you are selling me", but of course they said it couldn't be done. Do yourself a favor and skip Lance Cunningham. It's nothing but frustration and unwilling fairness on both the purchase price as well as the trade in. Even with rebates and incentives, their bottom line didn't come close.

Bethany Mcdaniel

Jan 26, 2015

I was a new customer to Lance Cunningham Ford and to be honest I was mostly concerned with price. I've always been told "if you take it to a dealership you're going to pay twice as much". Well, I'm glad I took it! They were very friendly and very efficent! Jessica was the person I dealt with and she called me after I dropped off my Ford Edge and let me know they have found the issue and gave me an estimate for the repairs. I was very impressed with their efficency and honesty. I will definitely go back to them in the future! Thanks.

Rollin Geddes

Jan 24, 2015

All personnel were friendly and helpful. Sales personnel were also on handto answer questions having to do with the potential purchase of a newvehicle.

Paul Hauser

Jan 23, 2015

I was very pleased with my service consultant. I am a business person and need my time to be considered valuable. Brittany in service assisted me in dropping off my vehicle and getting into a rental car (built into Lance Cunningham) within 15 minutes. Amazed! I could get my vehicle repaired and get out and back to work. Thanks to my service rep and her team! I WILL be back!! Paul H

Josh Yow

Jan 22, 2015

Everything was perfect would never go anywhere else!!!

Barbara Letterman

Jan 21, 2015

Staff were excellent! Gary drove me to work and picked me up when my car was ready, he was very kind and professional and made what could have been a stressful situation great!

Rich Crist

Jan 20, 2015

They got me right in...listened to my challenges and fixed my car on the same day. Great service.

Charles Hicks

Jan 20, 2015

Received complimentary oil change for 1st time visit. Liked that I pulled into building to begin service process. Waiting lounge was clean, with WIFI and snacks available. All representatives were polite, respectful and very helpful.

Don Green

Jan 19, 2015

It is a great experience....from the welcome you receive when you pull into the service area, the courtesy extended while waiting on your vehicle and the explanation of the work performed on the vehicle. The Service Manager took time out to explain his expectations of his service professionals and how that relates to Lance Cunningham's efforts to be ensure excellence to their customers.

Jennifer Housewright

Jan 14, 2015

I appreciated them giving me a complimentary oil change for free even though I didn't buy my car there and they told me technically I wasn't suppose to have gotten it! I'll gladly do business there again when I need a oil change, but I don't drive my car enough to need a oil change. Thanks for your help!!!

Barn Man

Jan 12, 2015

Use extreme caution when buying a used car from this dealer.The inspecting guys working here are just hanging out waiting on the Friday's paycheck, same as the clean up crew, and the finance guy Travis is, we'll I can't type in what I feel about him. He don't answer his phone, answer messages and don't reply back to emails. Before you sign the papers, Take the car or truck somewhere and have it inspected first.If you don't you'll be sorry like I am. I drove 3.5 hrs to pick up the truck I purchased. What a day! Mr. Lance Cunningham, Your only as good as your worst employee! It looks to me you have a dealership full of folks with no integrity. INTEGRITY is being good even when no one is looking!

Jacqueline Shaw

Jan 12, 2015

Ray Ritter and Jason Deaver are great. They were very helpful and made the costly bill easier to swallow because of the great service.

Terry Eldridge

Jan 12, 2015

I purchased a f250 superduty platinum . I did not buy this at Lance Cunningham Ford . but if I had to do over I definitely would The service team was excellent if I had to do it all over again I would have bought a truck at Lance Cunningham Ford. I came into the service department they asked me what was going on I explained to them and they was on it right away. I did not have to wait very long. They were a professional excellent team and did a great job could not ask for better service I will definitely be back. Sincerely from Terry Eldridge Knoxville Tennessee

Mad hard worker

Jan 10, 2015

Very dissatisfied with my experience . There are good people at this dealer and there are bad apples as well .. Really In a hard spot on this car and I've been a loyal customer . Simple answers and someone willing to work with me would have been appreciated . When you have an exceptional service lady trying her best to help you and the people over her head are making things impossible.

Jamie Holland

Jan 8, 2015

Jessica was the best checking myself in and very friendly. She was always informing me about the service, price and what the tech suggested that needed to be done to fix the problem. You all were the best.

Robert Sexton

Jan 7, 2015

The person that helped me was kind, and professional. She did a great pre check of my truck to ensure there were no dents or issues. She handle my visit like I was a gold star customer.Thanks againJoe Sexton

Mark G

Jan 1, 2015

Your staff was more then helpful, it's worth the long drive from Pigeon Forge. We also appreciate the service departments greeter, mechanics an the assistance we received from the rental car personnel.Hope they got to enjoy the onion rings from cheddar's! Thanks M&K

Bryan McPeters

Jan 1, 2015

Jessica Collett was extremely helpful, professional, and personable. She explained everything thoroughly and answered any questions I had. She made the entire process very pleasant.

Fred Stubbs

Dec 31, 2014

Samantha was the service advisor. She was very friendly and professional. She arranged my ride home and back. Work was completed on time. I appreciate her good customer service. Great asset for your company.

Donald Canter

Dec 29, 2014

Service was exceptionally fast and she starts every time.

stacey.berry.54

Nov 23, 2014

I ordered a 2015 Ford Mustang GT Mustang in October 2014. Preston Williams and Frank Radnic helped me with order and were in constant contact with me to let me know when my car would arrive. It was expected on December 26th, but arrived on November 21st! I was so excited! They were excited for me as well! They were wonderful from the first time I walked into the door in October until I left with my car on November 21st. I would recommend them to anyone who is buying a car.John Hill helped me with my financing and was very thorough with the warranty options, different financing companies, etc. He was a joy to work with!

jrhowell

Oct 18, 2014

Dishonest from the moment you walk in the door. I will never go back. I will make sure everyone I know doesn't shop there.

AMY FRYE

Sep 22, 2014

Mr. Farmer was an excellent salesperson. We bought two trucks and he was Great to deal with

kch1970

Sep 8, 2014

This dealership is horrible! You have to call 5-6 times to get someone in the service dept to even answer the phone. My husband had an appt to get an oil change and still waited 1 1/2 hrs. When he complained and ask for his keys, he was called "fat boy" by the service advisor. Don't go to this dealership unless you want to waste your time and money and be treated disrespectfully!!!

LCC

Sep 4, 2014

I had the pleasure of working with Preston Williams during the selection and pricing of my new F-150. With being almost 60 miles from the dealership much time was spent reviewing on line and emailing back and forth regarding the truck and pricing with Preston. Preston was prompt and thorough with answers to my questions as we finalized the deal. Unfortunately the only day I was able to come to the dealership to take delivery Preston had prior commitments, that he had made me aware of well in advance. Preston had everything set up for us to meet with his associate Ben Nelson who helped us complete the purchase and point out the unique features of the new F-150. Both gentleman disprove the "car salesman" stigma of the past as they were extremely courteous and professional. If you are buying from Lance Cunningham Ford you can feel confident and comfortable dealing with either of these men.

lovetheescape

Aug 11, 2014

Walked in as a family of 5...comfortable waiting area where the kids could watch dvd player. Staff was very straightforward, honest and direct. No BS. They even fed us dinner from the on site deli as our transaction lasted into the evening. Best buying experience I've ever had...will be doing more business with them in the future!

jsrudge

Jul 29, 2014

I connected with Lance Cunningham Ford through an internet request. I was given the pleasure to work Mr. Preston Williams to find the exact car I wanted. When I went to the showroom, Preston greeted me, told me he was working with another customer and introduced me to Mr. Trevor Newport. Mr. Newport took us for a test drive and then we sat down to talk purchase price. I had been to Edmunds and KBB and knew what was considered a fair price. They didn't ask me to make the first offer, they made the offer. And it was below what I was going to ask for! How great is it to walk into a dealership, be treated respectfully, and then get blown away but not having to haggle. The only word that works is awesome. Total time to test drive and agree on price was 40 minutes. That is what I call customer service! I would recommend Lance Cunningham Ford and especially Mr. Williams and Mr. Newport for the fine customer service and the warmth and caring they showed to make sure I was completely satisfied with my purchase.

w9rac

Jul 26, 2014

My purchase of a new ford raptor from these great guys! I can't say enough good things about this dealership.Thanks again guys I'll be back for more.

Janet Drumheller

Jun 10, 2014

We needed to buy a new car quickly because my previous vehicle had a major engine failure. (not one of your cars) We had a general idea the models we wanted, but Lee did a great job showing us the various features of the Edge and Escape and helping us make our decision. He listened to our needs and told us our options clearly We drove away with our new car that day. Lee was knowledgeable, helpful and friendly. Our overall experience was exceptional.

Hoda Noahman

May 23, 2014

Everyone was very helpful and explained things to me very thoroughly and had an answer to all my questions.

selena myers

May 19, 2014

Wonderful. I would definitely recommend someone to buy a car from lance Cunningham.

skadel

May 5, 2014

We found Preston to be very professional and personable and enjoyed working with him on our recent purchase. It's nice to see someone that truly puts the customer's needs first. There was no pressure and Preston went out of his way to make sure the truck we were considering was a good fit and in proper working condition. We would recommend Preston to anyone looking to purchase a vehicle.

Elizabeth Hawkins

May 5, 2014

Aaron and John went above and beyond an offer we could not refuse. Awesome.

William Taylor

Apr 30, 2014

First time buying a new car and they made it easy and assisted me very well!

Simon Barrett

Apr 28, 2014

We were greeted withing seconds of walking in the door. John asked what we were looking for and I told him. He took us straight to the car and was extremely helpful through the whole process.

Greg Hydro

Apr 21, 2014

When we first came in to look at the car we eventually bought we met Josh and without hesitation or questions about purchasing the car he pulled it out into the parking lot, started it up and let us walk around and take a look. There was no pressure to buy that day. We came back and received the same great experience throughout the test drive, negotiation and purchase process. This makes the 3rd car from Lance Cunningham and we will certainly be back for more.

Robert l seymour

Apr 14, 2014

As good as can be , since it is always a stressful chore .but we were made comfortable. Made a good choice.

jeremy greene

Apr 2, 2014

Very satisfied,was the easiest car purchase I have ever made,dealer showroom was incredible very pleased.

Dan Deering

Mar 27, 2014

Very pleased at the amount of effort that Joe and Nick put forth to find me the truck I wanted. Great service and support.

Timothy Spicer

Mar 25, 2014

Everyone was extremely helpful. John was very informative and helped us to compare different models.

Nikiputnam

Mar 23, 2014

After an initial email to John, I received a response regarding a car I was interested in. I emailed him back giving him complete details of the car I was trading. After 2 days and no reply, I called the dealership to get things moving & spoke with Ben. I gave him all of the information I could about my trade in, he was very nice over the phone. However, I had to follow up with him to see where things stood. I called the dealership, left a msg asking for a return call to my cell. I was currently at work. A few hours later, according to the time stamp on my home voice mail, I was informed I needed to put more money down. I called back on the next business day (because I didn't get home until 8pm), was put on hold for over 7 mins and hung up. Later that evening, I called John on his cell, he was going to call me back 1st thing in the morning. I still have yet to have received a call back. Then, when I look on their website, the car I was interested in is no longer available. I live over 200 miles from the dealership so I wasn't able to just jump in the car & ride over. They both knew that. So while the price was awesome, the salesmen were friendly, the customer service needs improvement.

Beecher Henderson

Mar 19, 2014

When I came to the dealership I really didn't think I was going to be able to buy a car because my credit isn't that good but bee and the finance guy (sorry I don't remember his name ) got me financed , it took all day but they did it . Thanks guys . Beech.........

Melissa Seiber

Mar 13, 2014

Customer service was excellent and I would recommend your dealership to anyone. Very satisfied. John Hill is an outstanding salesman.

House O' Peck

Mar 11, 2014

From Start to finish Frank Radic made trading & purchasing a vehicle at Lance Cunningham Ford a great experience. He worked relentlessy to put us in the exact vehicle of our dreams. He listened to our needs & worked very hard to find a solution. We cannot say enough about our great experience. We loe our new Mini. Thanks Frank!

CJCosentino

Mar 10, 2014

If your looking for a true knowledgeable gentleman then I highly recommend Mr. Preston Williams. My family and I have purchased four vehicles from Mr. Williams over the past years. I have recommended him to friends and even my father purchased a vehicle from him. I am never rushed and we always leave feeling we couldn't have found a better deal for our needs and wants. The level of courtesy and professionalism we have always received from Mr. Williams is not found in the car buying business. I truly believe he is the main reason we keep going back to Lance Cunningham. It has always been a pleasure and we thank you for all your time and help as always!

Chris Cosentino

Mar 10, 2014

This makes our 4th vehicle purchase from Lance and the ONLY person we will deal with is Preston. As I'm sure you know already he is a tribute to your company. He was busy when we came in the other day and the other gentleman that tried to help us was not very good. Basically to the point we almost left. Thankfully Preston got freed up and everything went perfectly from that point on, as always when he helps us. Financing went smooth as well and we got an amazing APR as well! Thanks!

Mbskin

Mar 5, 2014

Update on my purchase from this dealership. I have recently traded this vehicle and lost a lot of money due to the very temporary cover ups that was done. Paint had started to come off hood,roof and doors of vehicle. Leather interior that was clean when purchased had started to change colors and paint flaking off...yes flaking off...they where airbrushed. I have made purchase of two ford products since this with no problems so...take it for what it's worth. I can not prove that all this was done there but they did not deny either. Buyer beware...check used vehicles thoroughly in Tn due to NO requirements on auction lots.

crystal brown

Feb 24, 2014

The salesman brian Ferguson was very helpful and kind. He did an excellent job getting me exactly what I wanted! Couldn't be happier!

Shirley A. Piszczek

Feb 20, 2014

I set-up a test drive on Lance Cunningham Ford's website. Frank Radics called me with an agreed upon time. When my Husband, Kenneth & I arrived, Frank had already brought the 2013 Ford Edge up in front of the showroom for us. He was very professional, knowledgeable & courteous from start to finish. We would highly recommend Frank, as well as, this Ford dealership to our family & friends.

Scott Johnson

Feb 10, 2014

We would recommend Lance Cunningham Ford to others. Geoff answered all our questions and made the car buying experience an easier one.

Heather

Feb 9, 2014

I just traded vehicles. Allen Sizemore really listened to what I wanted and showed me a couple of options that were right in line with my needs. Then Travis Christensen made sure I got the best financial deal that was closest to what I was trying for. I highly recommend them both

GGEINC1

Feb 4, 2014

Bought lots of new trucks and cars from dealers before so I am very experianced with the process.This dealership totaly takes 99% of the over price issue away from the start and the last one percent you can get sitting at the deal desk.I was fortunate to get John Hill as my internet salesman.John is awesome,two or three realistic offers back and forth and deal done.Fast,simple,very reasonable.Call and ask for John Hill,he wants to move units more then your bank account.Thank you John,good honest man.Hard to find in the auto sales business that is why I drove from Murphy North Carolina and glad I did.Peter Gould

JENNIFER TAYLOR

Feb 3, 2014

AWESOME VEHICLE...LEE & TRAVIS WERE INCREDIBLE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ALewis1

Jan 30, 2014

I have purchased many vehicles over the years. For most, buying a car is a lengthy and tedious process that few enjoy. Preston is a man of high integrity and delivers what he promises. I actually have to admit, I enjoyed buying this automobile. We connected on a personal basis and he believes in doing the right thing which is a core business principle. I am out of town a lot and my wife test drove the vehicle without me. He treated her with the same respect and explained the features that would be of interest to her. She even commented to me how nice and respectful he was.I will continue to conduct all my Ford business with Preston and wish that there were more people of his character in my profession.

Mike Bell

Jan 29, 2014

Stan was very friendly and professional. All associates we dealt with very nice and helpful. So far a good experience. Hopefully it will continue when returning for service.

Brittany Webster

Jan 27, 2014

Had a wonderful experience! Marlond was great. He worked really hard to make sure I left with something I loved.

Adam Lewis

Jan 24, 2014

The Sales Department has always been amazing with Marlon and Preston. I do wish the service department was more consistent.

Luther Moorehead

Jan 22, 2014

I am writing this letter of commendation to tell you about an exceptional associate in your sales staff'His name is Bryan Ferguson, His professional knowlege of your Autos and Trucks is unquestionably the best I have seen in all my years, dealing with the public. His calm and patient manner was a great help to me when I was looking for a truck. His remarkable problem-solving abilities are rare indeed. If the quality of your firm's sales force (Bryan Ferguson) is an indication of success then your firm has a bright future

Jo Anne Newcomb

Jan 20, 2014

The process is still a little long but Frank and John did everything to help us find the right vehicle for us.

Jeff Ashin

Jan 19, 2014

I would recommend Marlond Mason to anyone looking for a no pressure fully informed car buying experience. He is very knowledgeable and no pressure. Answered all questions honestly. I did a fair amount of research before buying and each question I asked, I received the correct answer as found in my research.

xenacasper

Jan 17, 2014

Wow! Where do I start? I am so blessed! Lance Cunningham Ford got me a great rate and a payment that stayed within my budget and now I am the owner of a 2014 Ford Focus!! This is the first new car that my husband and I have owned. I am simply overwhelmed with joy.Preston Williams is the sales representative that helped me. There are not enough words to describe this man, so I will simply say awesome! He was so kind and helpful and never "pushy". He totally went above and beyond his call of "duty" for me as his customer. I would so recommend anyone who is looking for a different vehicle to shop here and definetly ask for Preston. He is simply the best!!! God and His Word supplied my need, yet answered my want! Favor ain't fare! I will end the way I started...WOW!! PS. I have seen Lance Cunningham's commercials for years. He said he would give you the best deal and so that's the only place I had to look. He and his staff made it happen. I do believe that this company has something that is missing in today's world....INTEGRITY.

Lori Jones

Jan 14, 2014

Everyone was great to work with. They stayed past closing and were not pushy about making a sale.

TNDJ

Dec 7, 2013

I recently purchased a vehicle from Lance Cunningham Ford. When searching for a vehicle I look for a dealer that treats me with respect, that will allow me to search and work on my timetable and that is what I found at LC Ford. Preston Willams is a true professional and an absolute joy to get to know. I consider it a privilege to have met Preston. After years of buying vehicles this may have been the best experience that I have ever had. Great job guys and continue the good work.

kourofs1

Nov 12, 2013

Revised 11/13/13 - Received a call from Chuck Tucker at LC Ford. Mr. Tucker was courteous and was willing to work with us on the price of the vehicle. He agreed to apply the rebates and found an additional $750 in rebates to get us to a price we were satisfied with. Our thanks to Mr. Tucker and LC Ford for putting us in a 2014 Fusion. We are looking forward to picking up the vehicle when it is delivered.11/12/13 - Agreed to a price for a new Ford with this dealer and had them order the vehicle. The vehicle was close to delivery and called to ask for final price after tax and tags. Came to find out that the dealer had added $2000 to the price of the vehicle and then dropped the price by $2000 to get to the agreed to price. In short...the dealership was pocketing $2000 in rebates from Ford. This would have had us paying just over MSRP for the vehicle. Doug Oliver was not willing to negotiate at all after telling us repeatedly on the phone that he would work with us. I would not recommend this dealership.

James Rhodes

Nov 12, 2013

Mr. McCarthy was very informative about the car that we ended up purchasing. Very patient with us until we figured out what type car we wanted.

Tim Hurst

Nov 7, 2013

Aaron was very professional, courteous and helpfull.

Sandy Nelson

Nov 5, 2013

We were taken care of extremely well. Ramon was a tremendous help in finding the exact truck I had been looking for. He kept in touch with us letting us know what was available and helping out with any question we had.

Sherry Purnell

Nov 1, 2013

Frank was up front about everything. First car salesman I felt I could trust . Also patient and answered all questions and concerns.

Melvin Young Jr.

Oct 24, 2013

Bought a used 2011 Chevy pickup 8/12/13 from Lance Cunningham Ford. At closing only given one key. Salesman Matt Snell said he would call previous owner to get second key.. That was my mistake to trust. He could never get key and I had to go to Chevrolet and spend $32.95 of MY money to have a key made. WARNING to future customers: DO NOT TRUST ANY SALESMAN OR LANCE CUNNIGHAM FORD. GET EVERYTHING IN WRITING AND SIGNED BY A MANAGER. I will never deal with Lance Cunningham Ford again or recommend anybody to deal with this dealership.

jim42

Oct 22, 2013

Having recently purchased a new 2013 Ford F 150 from Lance Cunningham Ford, I would like to share both my contentment with the vehicle and my pleasure with the courtesy and professional help afforded by the agency staff. In particular, I found Preston Williams to be very professional in his sales capacity, highly trained in his knowledge of the vehicle and it's amenities. He was totally courteous, not pushy, listened well to my needs, and was a delight to work with. I would definitely buy another vehicle through him and will refer both friends and relatives to his service. Thanks also to Nathan Post in finance for his courteous and professional help. Additionally, I was able to secure a more favorable price than through agencies in my immediate area.Jim Sherman, Mosheim, Tn.

Joseph Riley

Oct 22, 2013

No pressure sales. Fair negotiations on trades. Excellent customer service! Would definitely make future vehicle purchases at Lance Cunningham Ford!

WILLIAM MCALARNEY

Oct 21, 2013

DUSTYN IS A TOP SALESMAN IN MY OPINION. HE IS VERY PROFESSIONAL AND VERY INFORMATIVE. HE IS ALSO A VERY NICE PERSON. I WOULD BUY A CAR OR TRUCK FOR HIM AGAIN. THANK YOU FOR ALL YOUR HELP WILLIAM J. MCALARNEY

CJ

Oct 20, 2013

Worst customer service. I purchased a van here not knowing the valet key was super glued into the auxiliary key. When I spoke with the general manager JASON OWENS (who I had been trying to get in touch with since Wednesday-- he never returned my calls) he said QUOTE: "If you wanted a vehicle where everything worked, you should have bought a new car." & "We don't check things like a sunglass holder." (as if that compares to a faulty $250 key, but I'm woman and I guess this was his way of talking down to me) And this little gem-- "You can call a DODGE DEALERSHIP and if it only costs $2-$3 to have a key made, I will give you that." When I said, had I known I wouldn't have bought the van without a manual key to get in my van-- the GM said, "I will look up your paperwork and as long as it's written out that you wouldn't buy the van without a second key, then I will pay for it." Unbelievable!!! Never mind that the you sold it to me without disclosing the key was faulty. I hung up on him after he said, "You signed on the van in as is condition." Which is true. I did. My bad for not checking to make sure the key you sold me wasn't super glued. How stupid am I for not checking such a common problem ???.... guess I was more concerned with that sunglass holder!!!! How sad that the GM handles customers in such a demeaning and condescending manner.

CJmom

Oct 19, 2013

Worst customer service. I purchased a van here not knowing the valet key was super glued into the auxiliary key. When I spoke with the general manager (who I had been trying to get in touch with since Wednesday-- he never returned my calls. I finally got him on the phone on Saturday) he said QUOTE: "IF YOU WANTED A VEHICLE WHERE EVERYTHING WORKED, YOU SHOULD HAVE BOUGHT A NEW CAR." -- THAT! From the GM of a dealership that sells used cars! & "We don't check things like a sunglass holder." (as if that compares to a faulty $250 key, but I'm a woman and I guess this was his way of talking down to me) And this little gem-- "You can call a DODGE DEALERSHIP and if it only costs $2-$3 to have a key made, I will give you that." When I said, had I known I wouldn't have bought the van without a manual key to get in my van-- the GM said, "I will look up your paperwork and as long as it's written out that you wouldn't buy the van without a second key, then I will pay for it." Unbelievable!!! Never mind that the you sold it to me without disclosing the key was faulty. I hung up on him after he said, "You signed on the van in as is condition." Which is true. I did. My bad for not checking to make sure the key you sold me wasn't super glued. How stupid am I for not checking such a common problem ???.... guess I was more concerned with that sunglass holder!!!! How sad that the GM handles customers in such a demeaning and condescending manner.

Roger Kroll

Oct 17, 2013

Nothing bad to say. Everyone was very helpful and friendly. Love my "new" car! Thank you.

Mary Anne DeLozier

Oct 16, 2013

John Hill was very knowledgeable and personable while assisting me with a vehicle purchase.

James Lane

Oct 15, 2013

John was more than willing to find the right vehicle for me and look at my options. I was in and out with a new vehicle in 3 hours.

vivian kringle

Oct 9, 2013

The sales person treated me like I was his friend. No pressure to buy. Helped me get what I could afford.

crossbones

Oct 8, 2013

This is the second vehicle I have bought from Lance Cunningham Ford the staff is very professional and helpful . Lee Hersha was great he got me what I wanted from my trade and got me a fantastic price on my new 2013 ford stx pickup.When the deal was done he took me to my new truck and explained all of the features synced my phone and went over all the procedures . I will buy my next new ford from this dealership and will recommend them to all who ask.

jeff damewood

Oct 8, 2013

This is the fourth time I've traded and bought at LCF. Every time,the staff and even Lance himself have done whatever was necessary to make the deal work. John was a pleasure to work with, as was the sales manager, Eric and Steve in F&I. And I love my truck!!

Arthur Folsol

Oct 7, 2013

Very busy place. We were taken care of right away. Really felt like the staff puts you first.

jakie hux

Oct 2, 2013

Very good. I would highly recommend to friends and family.

misssassy2487

Oct 1, 2013

When we test drove our 2009 Ford Focus it had a slight vibration in it. We really liked the car and was assured it was really nothing to be concerned about. The car had everything we wanted on it. Our salesman, Lee Hersha, worked very hard to get us a good deal. We felt we did get a great deal. After we had the car for a few days, the vibration became more than we could tolerate. We called our salesman and told him about it. He told us to bring it in on Monday for service to look at it. It turned out that the support for the motor was broken. The service department was super nice and fixed our car with no charge to us and now it runs perfect. They did not have to do this because we did not take out the extended warranty. We really appreciate the professionalism and them standing behind their cars. We also appreciate Lee Hersha. We recommend that you ask for him if you visit the dealership because he will treat you right.

Michael McAnally

Oct 1, 2013

Both salesman we dealt with were very professional and helpful. I would do business in the future.

Monte Elkins

Sep 30, 2013

John McCarthy was helpfull in my purchase............................

Darryl Patterson

Sep 20, 2013

The experience was the same as before. Had purchase an explorer in early 2000.Saleman then & now where excellent men.Who represent Lance Cunningham & it's values very well .Thank you & bless you.

mjmason

Sep 18, 2013

Marlond Mason was great !! looking foward to working with him agin!! mike strunk have a nice day!!

faye Ebright

Sep 17, 2013

Very knowledgeable about vehicle,polite and helpful at all times. Where good about answering question and finding just what my husband was interested in.

Gary McCarroll

Sep 13, 2013

Donovan was very friendly, down to earth, and not pushy. He seemed sincere and not just saying things to make a sale. Nathan was excellent as usual. He has assisted me and a family member in the past. I've made 3 new car purchases at Lance Cunningham Ford and took my Mom there for her to make a car purchase. I don't go to dealersips that I don't trust. I was pleased with Lance Cunningham making the point to come and thank me for shopping at his dealership. It is a good reflection on the dealership to see many of the same employees each time you visit.

Gary64

Sep 11, 2013

This was my third vehicle purchase from Lance Cunningham Ford. The staff at LCD Ford are excellent and very professional. My main contact this time was with Donovan Picarella (salesman) and Nathan Post in finance. Both were very professional and represented the dealership well. I always recommend LC Ford to all of my friends and family.Mr. Cunningham made a point to come see me in the finance office and thank me for the repeat business. This was very impressive. He is really appreciative of customers and does not appear to take them for granted. I'll continue doing business with them!!!Gary McCarroll

Jeffrey Johnson

Sep 9, 2013

John is a very thorough and informative salesman. He made sure that our truck is more than capable of handling our towing needs. We left the dealership totally satisfied. Due to John, we will continue to do business with Lance Cunningham Ford. John is an outstanding salesman.

AMY FRYE

Sep 6, 2013

We bought 2 of the FORD F150. Mr. Farmer GREAT!.......................

Steve "nothappy"

Sep 4, 2013

Bought a used 2009 Mustang Convertible, looked good from the outside. Asked My salesperson if it had bever been wrecked, he said no. I got it home and it had a terrible rattle in the rear, took it back three times before the salesperson finally took it back to the repair area and found a loose bolt on one of the rear shocks, he kept telling me that is the way convertibles are, noisy. I disagree because I traded my 2003 convertible with 149,000 miles and it didn't rattle.That's when I brought up the trunk may be part of the trouble because it was really tight, he said it may be out of adjustment becaused the car had had some damage to the rearend, contridicting his eailier statement of it never being wrecked. I also bought the car because it did have sirius radio and that was an option I wanted. Finally activated the system, come to find out that the car needs a new tuner, $399 at their cost but I pay for it. I've had the car approxiamately two months and my tenor with this vehicle doesn't look promising. I expressed my DISAPPOINTMeNT at the dealership but do not feel I was heard. Other dealerships were brought up as the problem in buying a vehicle, not Lance Cunningham. Will I buy or visit this dealership or recommend it, NOT.

Kristine McKelvey

Sep 4, 2013

Siler worked very hard, fast and did everything possible to help me get my vehicle. I was impressed at how hard he worked at it. I had great service at Lance Cunningham Ford. Thankyou

Jimmy Patterson

Aug 30, 2013

John Hill, Steve Murray and Amber were knowledgeable, personable and very professional. The dealership was clean, spacious and well lit. But it was a confusing trek to find the restrooms.

Patrick Blake

Aug 28, 2013

Like always, everyone was professional and very helpful. I was walked through the systems in the new car and learned how to use them.

Daniel Beavers

Aug 23, 2013

Everyone at the dealership that we met were very friendly and helpful. John was very helpful while dealing with me on the phone the day before we came to the dealership and Lee while at the dealership was very knowledgeable and friendly. We were very please with our time at the dealership. We left feeling very good about our purchase and felt that we made the right decision on a vehicle for our family. We would refer your dealership to others.

ANN EVANS

Aug 19, 2013

THE EMPLOYEES WENT ABOVE AND BEYOND TO ASSIST US. WE WERE VERY PLEASED AS TO HOW WE WERE TREATED. I WOULD HIGHLY RECOMMEND THE DEALERSHIP.

Mbskin

Aug 16, 2013

This is a follow up to recent post. Mr Cunningham contacted me after previous post. He offered to have seated dyed or airbrushed again but warned that this was temporary. I told mr Cunningham that this was not what I wanted.....I wanted what I thought I was buying...a well maintained used vehicle with very nice interior. I have been told that this practice of dying seats is industry wide. I have called many dealerships inculding the one I just purchased a new 2013 Toyota tundra from....and the ALL say ' Not to this degree". I asked Mr Cunningham to repair the interior permenant to what I thought I was buying form.....I was told to stay off his property. From reading reveiws this is common practice with this dealership. I will not seat foot on his property again and will encourage every person i speak too about avoiding his place of business. I would not buy a used tri-cycle from you.

Melvin Young

Aug 16, 2013

friendly service from everyone and a fair deal...................................

Willow Schwartz

Aug 14, 2013

We were thrilled to have met Dustyn Baker at the Knoxville,TN location. He made our car buying a great experience. We were in the office from 12-7 and the time flew by with all the laughs. We'll return to Lance Cunningham in the future for all our car buying needs.

David Jones

Aug 12, 2013

John was a new salesman, but he knew to get assistance. Cole was able to put us in a better vehicle than what we expected.

Jan Mathews

Aug 9, 2013

My experience was awesome! Lee was very helpful in showing me and selling me a car! I had actually seen a different car on the internet and Lee showed me a car that actually had more options on that I wanted....the one I had seen on the internet did not have the options that I wanted. I would recommend Lance Cunningham Ford for anyone who is interested in buying a car. Thanks guys!

Bradford Richardson

Aug 7, 2013

Very well satisfied.............................................

Thomas Haven

Aug 5, 2013

Mr. Farmer was AWESOME!!! He has got to be one of the best salesman Mr Cunningham has.... I was/am very pleased with the vehicle as well as Mr. Farmers attention to detail and great demeanor as a person. P.S. Thank you Lance for the T-Shirts!!!

jason west

Jul 31, 2013

It was probably best experience I have had compared to other dealerships I have purchased from. Aaron was a great sales person and Travis is finance was a big help. A+ Thank you everyone

William Brucker

Jul 29, 2013

Mr.John B is a good salesman. The F150 I purchased has not got the room in the rear passenger compartment that I need I found out it's to small. I ended up getting a vehicle I'm really not happy with or comfortable with. If you have anything in the bed and it rain it floats all over no bed drains. There is a few options i thought it had but come to find out it don't. The payment is ok. I'll see another will take it.

linda richards

Jul 26, 2013

Every one was so nice and helpful i just wont to thank you

Carl Tockstein

Jul 24, 2013

We looked at multiple Ford dealers and other dealerships for the type of car we wanted. Aaron was the most helpful and informative of all the sales persons we encountered. He was instrumental in our getting what we feel was an exceptional value - ending up with a new Explorer for little more than the used model we were initially looking for.

Ken McFalls

Jul 23, 2013

I have been trying to buy a Ford F150 4x4. Lance Cunningham Ford is the only company that has really gone out of their way to try to help me find what I am looking for. I havn't found the truck I want yet or the fininacing I need. But if and when I do you can bet that I will buy my truck from Lance Cunningham Ford.

Rebecca Davis

Jul 22, 2013

I did some research before even going to the dealership, so once I arrived, Ty had everything waiting for me to try out. We test drove the two vehicles I was interested in and Ty showed me all of the gadgets in the cars. He helped me determine the things I liked and didn't like about both vehicles and ultimately helped me make my decision. Once I knew that I was going to purchase my vehicle Lee helped me set up Sync with my car and set-up my perma-plate appointment and told me when I needed to get my first oil change. Overall I had an excellent experience with Lance Cunningham.

Roger Way

Jul 19, 2013

Our questions were answered very courteously and promptly.

Blake Lingerfelt

Jul 15, 2013

Had a fantastic time working with everyone I dealt with. Ben, Craig, and Steve all did a professional job in getting me my new car

William Kee

Jul 12, 2013

It was very pleasant. We had dealt with other dealerships in the purchase of our new car and they weren't nearly as pleasant.

Robert Johnson

Jul 8, 2013

Very pleasant experience we didn't have to spend the entire day there they made it simple and fast very satisfied with every part of it.

mbkelso1

Jul 3, 2013

We have purchased 6 vehicles here. Both new and used vehicles and have had great experiences. Preston Williams has been our salesman for all of them. He gives great service where you feel like the only customer that matters. He works hard at getting you the best price for the car and for your trade in as well. Takes the time to answer all questions and does not pressure you into any particular vehicle. He just lets you tell him what you are looking for and where your budget can afford. We have recommend this dealership and Preston to several friends and family. While doing our last 2 transaction we also worked with Nathan Post for the financing. He found us great rates with the payments we were looking for right off the bat, no back and forth haggling. He showed us all the options for warranties and GAP insurance but let us decide what was right for us without the hard sell.

Melissa Seiber

Jul 1, 2013

Very pleased with the customer service..................

Lois2013

Jun 27, 2013

Mr. Preston Williams was a pleasure to work with. He was kind, professionally polite and courteous. After all the paperwork was completed, he took me to the car and explained how all the features worked. Without his explanations of some of the items, I would be lost trying to figure them out. His is an asset to your company.

J.C. Worley

Jun 27, 2013

Ben Nelson was exceptional. He answered all our questions and showed us how to use all the things on the truck that we were not familiar with.

Chris Turley

Jun 21, 2013

Great experience. Everyone was very friendly and helpful. The car buying process was quick and easy.

Keith Proctor

Jun 17, 2013

Very good. I felt well taken care of ...........................................

Bertrand (Skip) Taylor

Jun 14, 2013

Pleasant, professional, easy. Very good experience. Very fair, very helpful. Not difficult to deal with. Clean, professional facilities.

Mbskin

Jun 13, 2013

Purchased used 06 Yukon gmc from lance Cunningham ford. Vehicle did not make it home before had transmission problem. They towed it back and had 3 time in 3weeks to fix problem. Have now found out that the whole front end has been replaced ( car fax did not show this and is a waste of paper). Paint is starting to come oof roof in spots the size of a basketball. Leather seats were painted to look new which was a selling factor because interior was in such good shape. Bottom line would have not payed what I did if had known this. BUYER BEWARE!

Ron Rutledge

Jun 10, 2013

Cole provided me with the best car buying experience I've ever seen............

Richard Henery

Jun 5, 2013

Buying a car ranks high on the list of unpleasant things you must do throughout your life. The experience at Lance Cunningham was very low pressure and actually fun. Salesman John Hill was not high pressure or pushy. John was very knowledgeable on the vehicle. We would most definitely refer people to and also purchase another vehicle from Lance Cunningham.

betty1234

Jun 4, 2013

filled out the application online, he called the house, by that afternoon I was in a great car. If everything in life could be as easy as dealing with Lance Cunningham, we would not have so much stress in our lives. I have trouble credit and they worked with me and gave me another chance to drive something amazing. thank you form the bottom of my heart. I love my car!!!! and thank you for the respect you showed my family even if we couldn't walk in there and buy every car on the lot. You made my day, and my SALESMAN deserves a RAISE!!!!!!

Jason Armstrong

May 31, 2013

Best experience I ever had!.................................

Nathan Holman

May 29, 2013

Very comforting and fast .............................

Larry Higgins

May 27, 2013

Excellent! You did everything to make my visit an enjoyable experience.

Joseph Daniels

May 20, 2013

It was a extremely great experience for my first time buying a new vehicle. Everyone was very nice and made the buying experience go smoothly.

Donna Warden

May 15, 2013

Always a pleasure working with the folks at Lance Cunningham Ford

David Nanni

May 10, 2013

I inquired online after receiving poor service at another dealership. Cole and I went back and forth until we were at a point where a visit was necessary. He was prepared and also listened to what WE wanted and didn't waste our time with other cars or useless features. We are very satisfied and will buy from him again.

Patricia Mackey

May 8, 2013

Mike asked me questions and spoke to me at length to determine my vehicle needs. He gave me several options to consider and discussed with me the pros and cons for each one in particular to my needs/desires. I am a senior citizen and very much appreciated his patience in going over and over some of my thoughts and concerns in regards to making a purchase. The car I chose will probably last me my life time, but you can be sure I'll be back to Lance Cunningham Ford if I decide to purchase another car. Thank you LC Ford!

Chris Hill

May 6, 2013

Always treated with respect and taken care of us. I have bought 2 vehicles from LCF and will purchase more in the future.

cnscleaning

Apr 9, 2013

I went to Lance Cunningham Ford to buy my daughter a car. We have previously gotten a new car for my wife and Preston Williams was there to assist us both times. He remembered me from my last visit, which was great. You could tell he loves his customers and will help in any way possible to make your visit as stress free as possible. He is like family to me and his attitude was very calm and positive. He went out of his way to give us the best price on the new 2013 Ford Fiesta SE, which I really appreciated. I recommend Preston to anyone who needs help with buying a car. My experience there was great and I will surely come back when I need another car.

fishdad

Apr 4, 2013

We did most of our haggling for our Ford E-350 Van over the internet. Even over the internet the dealership was responsive to our needs. When we arrived at the dealer, Preston Williams greeted us and took us on a good test drive. He didn't try to cover-up some minor cosmetic issues with the van, and he let us make our own decision. Very low pressure. And all my kids liked him--which is very unusual. I wish I didn't have to drive 2 hours to Knoxville for such good service, but it was worth the trip.

rob42

Mar 30, 2013

Take your time and pay close attention to what's being said and you will succeed in having an acceptable experience. They were kind enough to trade me a vehicle I think I will be satisfied with. Nothings perfect but they did do all they could within their boundaries to make things right. I appreciate that. I am in customer service relations and I can say it is hard work but most of the time if you aim above and beyond their expectations you will at least satisfy most of your customers. Thank you to Matt for a pleasant sales experience. Thank you to sales management and finance for aiming to make their customer happy. They didn't have to but they did. It was rough but you did it and that meant going above and beyond for me. Happy sales to all of you and good luck. Check the vehicle thoroughly, James R. Howell

davinnorton

Mar 27, 2013

By far the most insulting interaction with a dealership I have ever experienced. After many phone calls and a preemptive trade in valuation on their website to ensure neither of our time was wasted, they had the nerve to offer me half of my trade in value with no explanation of why (trade in was fully functioning and without damage). I would not suggest using them and clearly they are just hoping to find suckers to buy Roush Mustangs and do not care about anything else. Best of luck guys, but Kia of Cleveland was your exact opposite, and they got my business.

leehelton

Mar 25, 2013

This is my update to a previously good review on service to my 2006 Ford F150. Previously I had two coils and plugs replaced at their cost and free labor. At that time, Ray Ritter stressed that it was very important to use Motorcraft products for service and it would take them a while to deliver them from "warehouse", which turned out to be NAPA parts. Within a week, the service engine light came on and the truck started missing horribly. I returned once again to Lance Cunningham Ford service center where I waited approximately 5 hours. Ray Ritter and a Ford mechanic stated the code was No. 7 cylinder, and he said he replaced the coil "free of charge". That lasted about two days and the service engine light came on again. The truck started missing again. I then took the truck to my mechanic that I have used for 10 years and trust. He replaced all eight coils and all eight plugs. No. 7 coil that was supposed to be replaced free of charge had not been touched. The code actually turned out to be No. 8 cylinder--one of the coils I paid to have replaced the first time I went to the service center. The coil was a new Motorcraft (a.k.a. NAPA?????) and the coil boot looked like it was from a junkyard and the end was soaked in oil causing it to arc. After my mechanic replaced all new coils and plugs, the truck runs like a new one. You would think that an authorized service center could have figured out the problem and successfully taken care of it the first time. When I confronted Ray Ritter about No. 7 being replaced he again lied and said that he was going to have "to get his money back" and fire his lying mechanic. Do you really believe that he actually paid money out of his own pocket -- I don't!!! Beware of any "favors". You pay dearly for them in the long run. After researching the cost of the NAPA coils and Autolite spark plugs that were supposed to be given to me at "cost", the coils were actually $26 more than I could have bought them for at NAPA, and they marked up the spark plugs $7 more than I could have purchased them for. So much for "at their cost". Bottom line -- believe nothing you hear at this dealer and about half of what you see. And remember, Lance Cunningham Ford does you no "favors". I won't shadow the door of Lance Cunningham Ford again -- even for warranty work. The proved to me that I CANNOT TRUST THEM.

MichaelWatkins

Mar 22, 2013

We purchased a new Mustang from Lance Cunningham on March 1, 2013. We first saw the car advertised on the Internet and made an appointment to go look at it with Derek Stinefield. He contacted us before our trip (about two hours away), during the trip and even followed up with us the day after our purchase. One would consider a good salesman as standard, but he went above and beyond the standard. Derek is a true professional. The staff was willing to negotiate in such a manner that was a "win, win" situation for customer and dealership. Our overall experience was extremely positive. The selection of new vehicles at Lance Cunningham outnumbered the choice of new vehicles in Kingsport, TN more than 5:1. We will purchase another vehicle once our son goes off to college in a few years and we will deal with Derek Stinefield and Lance Cunningham in the future.

Christylanford

Mar 11, 2013

Derek went out if his way to give excellent customer service. He was honest about his knowledge and was eager to find the answers to our questions.

Davidcpresley89

Mar 8, 2013

I went to LCF to just browse at some used cars. A salesman approached me casually, with a smile on his face and he introduced himself, asked my name, then asked if there was anything he could do to help me. Derek made me feel so comfortable and at ease, he made me feel like he actually cared for my needs. I told Derek what I was interested in, and what I could afford, but then told him that I absolutely cannot afford to purchase today. Derek was awesome, he said thats not a problem. We walked around talking about the cars, pricing, features, and what all I needed and wanted in a car. We finally came to the conclusion that a used Ford Escape, or a new Ford Focus would be a PERFECT fit for me. Derek reassured me that we could get me financed and out the door with the perfect car at a great price. Not once did he try to pressure me into crunching numbers or anything like that. Talking to him was like talking to an old friend. I will say this, never has a salesman ever made me feel this comfortable, but Derek pulled it off, and I want people to know that he is just the most awesome guy and friendly as can be. Thumbs up man.

leehelton

Mar 7, 2013

I purchased a used F-150 with around 100,000 miles. The truck developed a miss approx. a month after buying. Lance Cunningham fixed the truck for the price of parts only--waived labor. Very fair people to deal with.

flo6257

Mar 4, 2013

Having dealt w/Preston Williams & Andy Andrews on our last 4 vehicles, we cannot express how wonderful it was to trade. They have become like family to us and we would trade no where else. We have always had a great experience with both Preston & Andy aswering any and all questions we had and we came away feeling we received nothing but courteous and professional help. We would highly not only recomend this dealership but Preston & Andy as well to anyone who is interested in purchasing a vehicle.For years we dealt with Jim Blandino in the service dept. and were always completly satisfied. Since Jim has left we now have Steve and have been completely satisfied.Don & Florence Kegley2948 Gulley LaneWhitesburg, TN 37891(423) 235-2493 (H)(423) 231-1581 (C)

dn2earth

Feb 10, 2013

I dealt with Preston williams.HE IS THE BEST CAR SALESMAN I HAVE EVER DEALT WITH. I liked him so much I sent a freind up to see him the next day and he bought one from him Tell Preston what you are looking for and what you can pay he will work as hard as he can to get you the deal. He is the only one I will buy from in the future and this is the only dealership that i would consider IF YOU ARE LOOKING FOR A NEW OR USED CAR? TRUCK COME SEE PRESTON WILLIAMS. THANK YOU PRESTON AND GOD RICHLY BLESS YOU JOE FARMER

MichelleLukosi

Jan 25, 2013

The experience was very pleasant and we were able to come in late and complete our purchase.

HD EAGLE

Jan 13, 2013

PRESTON WILLIAMS AND NATHAN POST ARE THE FINEST PEOPLE I EVER WORKED WITH BUYING A NEW TRUCK ANSWERED ALL MY QUESTIONS DID NOT PRESSURE ME INTO ANYTHING GOT THE DEAL I WANTED CALLED AFTER THE SALE TO CHECK ON HOW THINGS WERE GOING BOTH DONE EVERYTHING THEY SAID THEY WOULD DO COULD NOT WORK WITH BETTER PEOPLE

eurogear

Jan 10, 2013

My business in NY needed a new truck. Looking on the internet I came across many truck for sale. In business I give 24hr for a response, If no response in that time frame, to me it means my money isn't good enough for them. After I sent an email to Cole Fisher on December 26th 2012 From Lance Cunningham Ford in Knoxville, TN I received information back within 20 minutes. Cole took care of negotiating, truck preparation, made the paper work a breeze via UPS and when above and beyond to organize shipping from TN-NY. With a week we covered from a-z. I am very demanding and I only expect perfection. Cole passed the test and I will definitely purchase again from Cole. Greg GohrtEuro Gear USA incNY

LarryH

Dec 19, 2012

Great buying experience. Mr. Kenny was very nice and helpful through the whole deal. This trade was very nice.

rwolfe1969

Dec 12, 2012

Up front and honest. Made the exact deal that I asked for and worked quickly to process my paperwork. I was surprised at how quickly everything was handled.

RoushMan427R

Dec 11, 2012

The staff worked with me to meet my offer. Excellent after the sale service to meet promises made during sale. Overall excellent experience. Will buy from again.

FordBuyer

Nov 30, 2012

Always have a great experience here and with Jack Booher. This Dealership is very close and convenient and always accomidating

Susan

Nov 26, 2012

The sales force was very helpful and honest with us as we asked our questions.

Leslie

Nov 16, 2012

Well this 2012 ford fusion hybrid makes the 8th vehicle that my wife and i have traveled and bought from Cole Fisher in the last 5 years and the reason that we always drive over 4 hours one way is because the trust factor that we have with Cole and we will always deal with cole when we need any vehicles and have and will always send our family and friends to him for vehicles he always makes it easy and never any issues in all of the vehicles that we have bought from cole we look at him as more then just our car guy but as a real friend ....

Linda Arwood

Oct 30, 2012

I came here today not expecting to buy but here I go with the truck that I wanted . I enjoyed working with Lee and Travis. They made my experience so much less stressful. I would like to thank the both of them for being there for me and looking out for me.

Gary Shifflet

Oct 23, 2012

Like to say the vehicle purchase experience i had here over the past two days, is the best experience i have had out of 10 purchases. Lee Hersha was our sales person who was very professional and put very little pressure on us to buy and made sure we got what we were looking for.

backflip99

Oct 19, 2012

Preston Williams is simply the best salesman I have ever dealt with...and I've purchased many vehicles over the years. My wife and I were in the market for a particular vehicle - a 2012 Fusion Hybrid. Preston was a great resource to help us learn about the vehicle. He has a great personality and it's easy to see that he genuinly cares about his customers. He repeatedly went out of his way to make sure we were satisfied. In the end, we left Lance Cunningham Ford with a new Fusion and a new friend. Thanks again Preston! R. Massey

Hoss Benson

Sep 19, 2012

Now days picking your dream car can be a tough decision, but for myself that was the easiest part. My first car was a Lincoln and I recently found myself wanting to own one again. I had began to research the Lincoln MKS as I looked online for dealerships within the Knoxville area, Lance Cunningham Ford consistently outnumbered the competition for positive reviews and outstanding dealership reputation. With this knowledge I went online and put in a request and was contacted immediately by Cole Fisher. He was very knowledgeable, professional, and prompt in answering my questions. I was in Canada during the time of my shopping, he assisted me in securing my vehicle until I was able to come home. Once arriving to the dealership to finalize paperwork and found that everything was as presented, Cole made a video of the vehicle and emailed it to me.. As I stated earlier it was a great experience, I would recommend Cole Fisher

rachaelpickel

Sep 16, 2012

i didn't buy the car because it had a major mechanical failure at 350 miles. lee harva got very aggressive about the fact that i asked to have it fixed and brought it back. he knew my husband and i owned a repossession business. the following friday night at 11:11pm, he sent a text message from his cell phone to my husband's cell phone stating "they knew all of our accounts and that this would cost us everything. please come in and take care of business. as of now all credit unions know all." i took that as a threat toward my business, which the vehicle purchase would have been strictly personal anyway. i also took it as a personal threat. this man tried to force us to buy this vehicle on this basis. we are reaching out to tell everyone about this and also to reach out legally. i believe that a salesman should be screened for past records of violence before being allowed to handle the customers personal information. this man knows where i live. i would go talk to lance cunningham myself in person however i am in fear for my safety.

James

Sep 15, 2012

Arrived home with used 2010 Escape, found the floor mats and jack missing, had to purchase out pocket. Four days later the vehicle lost all power, the dealer recommended I have towed to them, which I did, at a cost of $60 (this cost even with the purchased extended warranty). 5 days and $500 for the repair, of which I had to pay the $100 deductible. There was no offer of a loaner or rental by the dealership. The oil was due to be changed (I know, you think they would change prior to selling), but they did not change as I requested while the vehicle was there for repair ( I had purchase the "free"oil change as part of the warranty). I ended up buying the oil and filter and replacing myself, another out of pocket expense.

Richard Busby

Sep 5, 2012

Overall pleasent experience. Ed did a great job helping me decide on my truck. I would recomend this dealership to friends.

Wendy Greene

Sep 5, 2012

great experience!!! I value the honesty of the staff. They went out of their way to make sure they helped me get a vehicle...

John Fabry

Aug 29, 2012

this is a professional dealership. It was a pleasant experience from start to finish.I would definitely recommend Lance Cunningham to anyone

Janie Slaven

Aug 29, 2012

I was very pleased with my experience purchasing a vehicle from Lance Cunningham Ford. It was a pleasure meeting Mr. Peter Kenny. He was very courteous and very helpful.

tvjas8312

Jul 10, 2012

I am a returning customer to Lance Cunningham as I have always felt I received great service, well this time was no exception except that IT WAS THE BEST SERVICE I HAVE HAD EVER since 1994 when I bought my first vehicle there. I started with application online and received an immediate response on my email from Preston who also called me. He answered all my questions and even mentioned my discount from my work that I had totally forgot about. We made an appointment for the next day and I met with John who introduce me to Preston and then John took over and I seriously had the best time buying a new car. Their sense of humor made me feel very comfortable and their knowledge was also very valuable as these new cars have alot of options...also would like to mention the finance manager was also great and personable also...the whole experience was the best ever and of course my new Fusion is the bomb...THANK YOU GUYS I APPRECIATE YOUR SERVICE THAT I RECEIVED VERY MUCH...I will and have let everyone know where I do business.. Teresa C.

ahlinn3

May 2, 2012

After visiting two different dealers in the area, I had little faith that this one would be any different. But, I was WRONG! Preston was very open and honest from the beginning. He instantly proceeded to treat me with basic respect that I'm unfamiliar with at a car dealer. Preston definitely earned my business.

cmleslie

Feb 17, 2012

Preston and Jason were very helpful and courteous to us when we were test driving and buying our new mustang for our son. The entire process was easy and no hassle.

haleysmygirl

Feb 16, 2012

A friend purchased a new vehicle from this dealership a few weeks ago, and we went there while searching for a used vehicle for myself. Preston was my salesperson and went out of his way to help me, we walked the lot and even went so far as to check new trade ins not yet available for sale to meet my needs. After checking everything, unfortunately we found nothing, so my used vehicle search continued. After driving round trip approximately 150 miles, still came up with nothing, Back to the drawing board! About 2 hours after we returned home from our fruitless search I received a voice mail from Preston (yes, at 8 pm on a thursday night I received a voicemail from a dealership concerning a used car sale, not a buy here pay here lot, but a true dealership)....they had just traded for a vehicle that met my needs and wanted to know if I had found anything yet. I had a very select few cars in mind that I would purchase, and the vehicle was not on my list,but I went back to see what it was, mainly because I was intrigued by a dealership that went the extra mile. Long story short I bought my vehicle from Lance Cunningham, and so far I have no complaints whatsoever! Im Replying here not because I bought a car from Lance Cunningham, I am replaying because it was a completely different experience from any dealership I have ever dealt with in my 15+ years of car buying experiences. I would highly recommend this dealership based on my recent experience, and I would highly reccomend Preston as your salesperson.

jhcoop

Jan 13, 2012

They made It easy to work with them over the Internet. When I went and looked at the vehicle that I found on line I saw one that I liked better and they made the change easy to get the one that I bought.

markcomparoni

Jan 5, 2012

Preston was very helpful in all aspects of the purchase. He was very helpful over the phone and was able to answer all questions. All of the fine details were worked out before we arrived at the dealership. Once we arrived, Preston was waiting on us and the process was quickly underway and did not take long. We will definately recommend this dealership and Preston to our friends and family.

betty jones

Nov 27, 2011

First of all, I have heard Preston puts his customer's needs top priority. Yesterday,I experienced this first hand. From the time I pulled into the lot Preston showed me all that he had regarding what I was looking for. He stayed with me we test drove the vechicle and then he set the sale in motion. My experience with all the staff was great but Preston demonistrated a dedication to meet my satification and that I received the vehicle in top condition. I would recomend Preston to all my friends and family.Betty Jones ( satisfied Customer)

fjpro

Oct 15, 2011

Pros: They worked with me to find the vehicle I wanted rather than try to sell me what they had on the lot. The initial salesman (Preston) seemed very knowledgable about the vehicle I was interested in. I didn't feel pressured, or followed around while I was browsing through the various vehicles on the lot, a definite plus. They seemed to have a good selection available to look through.Cons: The extended warranty should be offered as such rather than disguising it during the financing. Perhaps the sales person could ask up front if you want the extended warranty before even taking the deal into financing. Spent way too much time waiting in the salespersons office while he went back and forth to the sales manager. I don't care for the line "What will it take to put you in this car today". Through no fault of the salesman, or the dealership, the truck did not arrive when promised, it came in the next morning. That was an inconvenience, but not a deal breaker.

Crowdkm

Oct 7, 2011

We had an extremely pleasant buying experience. Our salesman Rustan, along with Sales Manger John, were friendly and knowledgeable, and at no time did we feel pressured to make a buying decision. Nathan in Finance, made the usually dreaded paperwork process a breeze - explaining all the finance options, and extended warrantees available. Would highly recommend Lance Cunningham Ford to anyone considering a new/used car purchase.

dalestuard

Sep 29, 2011

After spending the day with the lance cunningham crew yeasterday i was exusted.im discusted with the car i got its been wrecked and is missing parts inside and out.im still optimistic that lance will make things right on my purchase.the people here are great folks and understood why we were not pleased with this car.not everything gets turned in to insurance companies as i found with my bondo buggy!carfax is not able to catch everything the vehicle has been threw.mine came back no issues.but its obvious to anyone with eyes that its been wrecked and passed off on us as never wrecked.now i dont blame lance I think maybe the auction it came from in fla should be reliable for us to get a deal on a different mustang.I will never trust carfax again it was a waste of more money when i ran my own report.it reflected 13 issues so I ran it mostly tittle issues and oil changes and service records.This Has been stressful and unforseen.But I would Still go to lance cunningham for future new car purchases the staff is great and tried to help us.this car is going to need a mirical worker to be made right not to mention about 6.000 in bodywork and parts. Ems.

KAS31

Sep 25, 2011

I had a friendly, prompt and professional experience at LCF. My salesperson was Jack White and he was very professional and pleasant to work with. I bought the car that I had been searching for for months and was beyond thrilled that I finally found it. I would recommend this dealer and salesperson to anyone. If I have to pick one thing that could've made the experience a little better, it would have been a sticker price on the windshield. Most cars there had the price listed, but mine wasn't anywhere to be found. I knew the asking price because I looked it up online, but I'm curious as to whether or not the price wasn't listed because there were multiple prices possible for this car. Perhaps I should've asked that myself. ;) I did not feel taken advantage of, especially since I'm a young woman that went alone to buy a car. But I also didnt feel like any attempt was made to discount the asking price...at all. I believe I will be back, but, I think I'll bring a man with me next time. Overall I'm satisfied and I love my new car.

jeanie55

Sep 19, 2011

i had a car which i wanted to trade for another. i thought the process would be complicated and time consuming. then i went to major world and they were great. i found a car and it didn't take long to do the paper work and thanks to major world i love my new car.

jbrhunt

Sep 19, 2011

Sales person was very pleasant to work with. Would have preferred 0% financing with Ford Credit since that is what we had with the Chevy truck that we traded in but that is the only complaint I have.

Richstone12345

Sep 10, 2011

Went to the dealership looking for a scion xb in great condition worked with Becky Boggs on helping me find the car within two days of talking to her I received a phone call that one had come into the dealership for sale I came down the car specs and price were better then I had imagined she worked with me on financing it and within in a day or so I was driving the car of my dreams I've never worked with such great, friendly and professional staff I would Recommend this dealership and sales rep to anyone looking for a new or used car thanks again!-Rich Stone

goobs50

Aug 22, 2011

worked with very knowlegable people.great experince buying my new f150 here,,john hill and william roy was great to work with and will recommend here to all my friends..happy as a lark thanks again william and john you guys make a great team...all my questions was ansered and the atomsphere was great....love my f150...

traubjr

Aug 16, 2011

Will not be coming back, felt lied to constantly, manipulated and would not work with me, would not come down a simple $500 more to close the deal. Going to competition or a different Ford dealer next time.edit: Forgot to add, they tried to get me to sign before we even had a deal, they used a little trick where I wouldn't have been signing on the line but still on the paper. BE VERY CAUTIOUS!!! These people are wolves in sheep's clothing, don't get them your time!

edalecarpenter

Aug 12, 2011

--------------------------------------------------------------------------------LENGTHY, BUT WORTH YOUR TIME TO READ!! (Via Used 2005 Ford Truck)From: "Dale Carpenter" Date: Thu, 21 Jul 2011To: Cunningham, Lance-Boss, LCFordSubject: Our Ford truck, SK#P5598-Stalling out & Road WalkingHi Lance,This is Dale Carpenter,up in Ohio who bought the 2005 Black Ford, dually pick up truck from your dealership back in early May.Lance, I want to tell you up front, you have some of the nicest staff I have ever dealt with over the years. Guys like Yourself, Stephen Murray, Chuck Tucker, & Scott Irwin. They have all bent over backwards to help us out, with the smaller items and issues involved (like a manual for the truck, paint touch up stick, & information).So, I don't place any blame on anyone of them for what I am sharing with you below. I have started by listing the Partial pertinent emails by date, that have taken place between me and your people. I listed the oldest one first, and then in date order accordingly, so you can review for yourself the communications that has taken place to date. NOTE: YOUR BROTHER IN LAW (SCOTT IRWIN) HAS BEEN ABSOLUTELY FANTASTIC TO WORK WITH, IN ANALYZING OUR TRUCK, ETC. MOST ALL OF IT DONE ON HIS "OWN TIME". I would appreciate it if you would take the time to read thru the emails listed, to understand what the problems have been with this truck, etc.And then, to consider my comments at the bottom of these emails.Appreciate your patience and understanding manner,Thx,Dale---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------My partial email sent to :The Service Manager, at LCFord- From: Dale Carpenter To: Blandino, Jim Sent: Saturday, May 28, 2011 11:36 PMSubject: Our Ford truck, SK#P5598-Stalling out!!Hi Jim,What I am getting back to you on is a serious problem on our truck (at least it is for me at this time).The truck does NOT like it up here in Ohio. It spits & sputters around and does not want to move out at all on the cooler days up here. FYI, in our phone conversations just before we bought the truck, Chuck Tucker mentioned to me that he took the truck out to drive before we got down there (either on the 10th or 11th) and that it was acting up (missing, etc.) at that time. He told me you folks looked at it in the shop, but found nothing wrong with it. I am sure your records can verify that.So, I thought nothing more about it, until we got home with it, and it is in fact doing just what Chuck said it did on him. I did mention this problem to Stephen Murray in some emails he and I traded this weekend. The truck has some sort of problem that you folks did not find. I did also briefly mention it to Scott in your truck shop on 5/23 as he was helping me understand the Integrated Brake Controller Assy. Scott also mentioned, that there could be some "Computer" updates that may help the situation. He is a nice guy to work with.Anyway, I need you folks to help me to sort out what it is going to take to get this truck running like it should. What about fuel gelling? Or, possibly "Injectors sticking" or defective?Please provide any information, bulletin #'s, suggestions base on your experiences, etc. we can try on our own. And/or ask our dealership to look into. Appreciate your help, and thanks in advance.Dale ---------------------------------------------------------------------------LANCE, NOTE: THE REPLIES I HAVE GOTTEN BACK CAME FROM SCOTT IRWIN. AND, HE AND I HAVE CONTINUED TO COMMUNICATE SINCE THEN, RIGHT UP UNTIL THIS WEEK.>>> From: "Scott Irwin" >>> Sent: Sunday, June 19, 2011 11:24 AM>>> Subject: 6.0 liter miss cold>>>. Hello Mr. Carpenter, Here is what I would recommend to do with your truck based on what you have described it is doing.>>>> 1. Have the truck scanned to see if there is any codes in the PCM. This is always a good place to start in diagnosis. If there are some codes,>>>> the tech should follow the appropriate pinpoint tests.>>>> 2. Have the PCM, TCM, and FICM updated with the latest calibration available from Ford. If one is in fact available, I would cold soak the>>>> truck after the flash and re test once again.>>>> 3. Next I would run an enhanced power balance first thing in the a.m. to see if there are any cylinders that may be weak. It is crucial to do >>>> this after engine has sat over night since once it is warm, you said it runs good. If there are weak injectors, they will show their face during his>>>> test.>>>> 4. Have the fuel pressure checked. We have a tool that was sent to us from Ford that while checking this, it simulates fuel pressure that the>>>> engine would have at wide open throttle, thus giving a more accurate reading. Fuel pressure should be at least 45 psi. If it is lower than>>>> this, dirty fuel filters, a faulty fuel psi regulator, faulty pump, clogged fuel lines, leaks in fuel delivery or return lines, or debris in>>>> tank and/or fuel lines may be the culprit. There is an updated fuel psi regulator kit that we typically see bring fuel psi up from 45 to about>>>> 50psi after the swap.>>>> 5. Also check FICM voltages in the datalogger. FICM L and V power pids should read 12 to 14 volts depending on charging system and FICM M >>>> power>>>> should read 47.5 to 48.5 volts a while engine is running. If M power is falling, especially below 40 volts, and/or if PCM has electrical codes for all 8 injectors and/or a P0611 code for FICM performance, I would say you have a faulty FICM driver. There is a TSB for this problem.>>>> If all of the above has been evaluated and there is still a problem and a missfire cold, then whichever injecters are showing down on power >>>> balance will need to be replaced. Make sure a relative compression test is performed to be certain we don't have a base engine problem.>>>> This is the route I would take for diagnosis based on your description of the symptoms. Any seasoned Ford diesel tech will already know about >>>> Don't hesitate to call or email me with any questions or concerns that may arise. Your satisfaction with your truck is mine and my >>>>dealerships goal, and I will do anything in my power to help you.Sincerely, Scott Irwin>>>----------------------------------------------------------------------------------------------------------------------------->> From: "Dale >> To: Scott >> Sent: Sunday, June 19, 2011 9:59 PM>> Subject: Re: 6.0 liter miss cold>>> Scott,>>> Thank you very much, your instructions are very detailed.>>>Local Ford dealershiip only has one truck mechanic to go thru the instructions you have provided.>>> I did stop in and talked to him off the cuff, and he seems fairly knowledgeable. So, I believe with the info. you have provided we can get>>> our truck sorted out.>>> It may be a week or so before I get back to you on the results.>>> Thx again,>>> Dale>>> --------------------------------------->> From: "Dale" >> Date: Mon, 20 Jun 2011 18:35:05>> Subject: Re: 6.0 liter miss cold>> Scott,>> After reading thru your recommendations to isolate and hopefully fix our truck, I am concerned about the possible hours, & cost this analysis >> could involve (both parts and labor).>> Would you give me some ballpark figure of the time (hours) to complete this much analysis on our truck? And, the cost of the "Updated PSI Regulator,>> FCIM driver, and injectors if any of them needs replaced.>> Appreciate any details you can provide us, in approx. hours and approx. cost of parts involved.>> Thx again,>> Dale----------------------------------------------------------------------------------------------> ----- Original Message ----- > From: "Scott" > To: "Dale"> Sent: Monday, June 27, 2011 11:25 PM> Subject: Re: 6.0 liter miss cold>> Hello Dale, sorry for the delayed response. >> Anyhow, as for an approximate cost to diagnose and repair your truck, it is hard to say for sure. For the diagnosis, we would charge 1 hour which >> is about $100. This would include a scan, a fuel pressure test, enhanced power balance test, checking of the fuel injector control module (FICM), >> and a reflash and cold soak to re-evaluate. Once this was performed, it would be easier to tell you a price. Injectors and FICM's are pricey. Inj >> are about 300 each and a FICM may run 500 or more, and these prices do not include labor. I believe a fuel pressure regulator runs around 100 >> for the parts.>> Diesel trucks are not cheap to fix, and the odds that all of this is needed for your truck are slim. As I mentioned before, the 1 hour diag would be your best bet to start. I have seen a lot of cold start problems get cured with just a reflash. I would recommend having this done and email or call me with the results. You may also have your local Ford dealership contact me if you wish. Thanks again, and I look forward to hearing from you.>> Scott-----------------------------------------------------------------------------------------------------------------------------------------------------From: DaleTuesday, July 19, 2011 5:05 PMHi Scott,FYI,We took our truck into the local Ford dealer yesterday afternoon. They called me this morning with news I did NOT want to hear.** Their findings after running the "Enhanced Power Balance" test this morning, is that it came up with "Miss Fire" codes showing 4 INJECTORS being defective.And, if that isn't bad enough, I ask them to look at what I call "Road walking" (having to drive the truck all the time) around 55 mph (which I never had to do on GM Trucks). I mentioned this to Stephen M. while driving the truck before buying it. But, he was on a cell phone call at the time, so I am not sure it registered with him. And, then I forgot to bring it up again.** Anyway what they found there is a "Right Side Tie Rod End" worn out. And of course that will require a "Front End Alignment" once the parts are replaced.****Total cost to complete the repairs needed is $1990.99**** Scott, I really appreciate what you have done to help me analyze this truck. -----------------------------------------------------------------------------------BUT, I have to tell you I WISH I had leftthis truck in Tennessee. I certainly never had to replace a "Tie rod end" on a truck with just 77,500 miles on it. There is something fishy about this truck, I think that is WHY someone else got rid of it at only 77,000 plus miles on it.Dale-------------------------------------------------------------------------------------------------------------------------------NOW: Rest of this emails continues discussion with BOSS of LC FordLance, As you can see, this truck definitely had some major problems, which your shop did not find and repair, when they had it in at least two times. Once, when you bought it and ran it thru the shop. The second time, when Chuck Tucker took it back in just before I came down to drive it, etc.I am not blaming anyone in particular, but I can tell you if anyone who knows Ford diesel trucks drove it more than around the parking lot, they KNOW it had some problems. Both in "start up and run when first starting it", and with "a sloppy steering mechanism".My situation was: Having never driven a diesel truck, nor very few Ford trucks, I did not know what to expect when I first got in it in the parking lot to drive it with Stephen Murray. Of course it had been driven around on the lot and was running when I got in it. So, when we went out on I75 and up the ramp to I640, Stephen said punch down, which I did, but I was not impressed with its pick up, but more with the lack thereof. The Ford truck was NOT running right then, but I did NOT know any better. So, once we started home with it the next day, it did the same things again, spit & sputter around until it ran awhile, and I had to constantly be driving it, and that scenario has continued until this week when we ended up spending almost $2000.00 more to get it running right, and not road walking.I know I bought the truck with no warranty. But, I feel your shop was negligent in not checking the truck more thoroughly, and having repaired it accordingly before placing it on the lot for sale. Especially having had it in there at least two different time.So, what I would like for you to consider is the following: To reimburse us for 1/2 of the $1990.99 cost $995.50) to get the truck repaired. I feel that is only fair, in that we should not be having to incur this kind cost on a 2005 truck with low miles, and supposedly having been thoroughly run thru the shop before going out on the lot.If you would like to have a copy of the invoice from our local Ford Dealership to review, I will gladly fax it down to you, if you provide me a fax number to do so.Thank you very much for taking the time to peruse all this information. And, for seriously considering to help us out on the repair of this truck.Dale--------------------------------------------------------------------------------------- Original Message ----- From: lcunninghamatlcford.com To: Dale; Brine lloyd ser mgr Sent: Thursday, July 21, 2011 6:00 PMSubject: Re: Our Ford truck, SK#P5598-Stalling out & Road WalkingMr Carpenter I am sending your email to my service director his name is Brine Lloyd for his review.Lance -------------------------------------------------Lance,Thank you for following up. We appreciate your consideration of our request. Have a great day.Dale-------------------------------------------------------------------------------------From: brine To: daleCc: lcunninghamSent: Friday, July 22, 2011 5:16 PMSubject: repair billSir would you mind faxing me a copy of the repair bill to 865-281-8177 att: Brine K. Lloyd and i will review it and get back with you on Monday or Tuesday.Thanks:Service Director:Brine K. Lloyd --------------------------------------Brine,No Problem, will do asap.Thx,Dale-----------------------------------------From: brine To: daleSent: Monday, July 25, 2011 1:39 PMSubject: good will check Good Morning Sir:We have reviewed your repair receipts and we thank you for allowing us the chance to help in this matter. The vehicle that you purchased was a 2005 and was sold as is, but you and your salesperson did have us to check it before you left for a running concern, in fact you paid us to do several maintenance repairs on it before you left. Scott said that the vehicle was running great and that he never found any running concern during his inspections and test drives but Lance and myself both feel like we need to do something for you, so Mr. Cunningham has authorized us to do a Good Will check back to you for $500.00, I have issued the check request and it should mailed out to you with-in the next 2 weeks. Thank you sir for your business and have a great day.Service Director:Brine K. Lloyd ------------------------------------------------------------ From: DaleTo: brine Sent: Monday, July 25, 2011 9:46 PMSubject: Re: good will check Brine,Thank you & LCFord for the quick response. And for offering a good will check of $500.00. You folks have a great staff of people there.Of course I was hoping that based on the detailed information I provided back to the dealership, that LCFord would feel like they should pay for 1/2 the total cost of this repair. The truck had to have had the problems I detailed when you folks purchased it. It didn't just happen the day Chuck Tucker took it out to drive before I got there. Anyway, we got stuck with it and the associated repair cost. Don't get me wrong, I really appreciate the $500.00 offer you have agreed to send us. But, the kind of problem this ended up being (a cold start, won't run hardly at all type situation) for 3-4 miles down the road, should not have to be absorbed by a customer. But, we are willing to absorb half of the cost, even though we don't feel we should have had to pay for any of it.Note: While I was paying the bill for this repair cost, the owner of our local Ford dealership, whom I have known for years happen to walk by the cashiers office. He ask how I was doing, I said ok, but could be better, had I not just paid nearly $2,000.00 to get a 2005 low mileage truck repaired that I just bought, and have driven less than 1000 miles. He looked at the bill, etc. and his comment back to me was: "That Knoxville dealer should take care of that for you". And, he walked away.II guess the biggest thing that bothers me: Is that in my driving career to date, (I am 72 years old), I have never gotten hit with (early/out the door upfront maintenance cost) of nearly $,2000.00 on any of my vehicles. Hopefully we will not have to do anymore maintenance on it for the foreseeable future.In closing, we respectfully ask you one more time to reconsider paying 1/2 of the total cost of repair. We believe that is a fair and equitable settlement for both parties.Thx again,Dale--------------------------------------------------------------------------From: DaleTo: brine Sent: Thursday, July 28, 2011 10:53 AMSubject: Re: good will checkHi Brine,We have been away a few days, just getting back in. I noticed you had not replied to our email below. Did you get it ok?Also, in reading back through it my wife thought that I was a little strong with some of my words or wording. Let me say, I had no intentions of making the email a personal thing, nor was there any intent to be arrogant, etc.My only intent was to clarify our feelings and share them with you folks for further consideration.So, even though it may seem picky, etc. to you folks, that we are asking for more help, it is a large amount to us.If you can find it in your hearts to help us more, we would greatly appreciate it. If you can not, so be it. I do not want to ruin the great relationship we have had thus far with LCFord & staff.Once again, I apologize to Lance and you if I upset you folks in any way.Thank you again,Dale------------------------------------------------------------------------------------------------------------- From: brine To: DaleCc: lcunninghamSent: Thursday, July 28, 2011 3:31 PMSubject: Re: good will check Hello SirIn no way did Mr. Cunningham or myself feel that you where being anything but polite, but we do feel like the $500.00 good will is enough sir, the vehicle was bought used as is with no warranty and our tech. Scott and our Tech Glenn both checked the vehicle out and test drove the vehicle and found nothing wrong with it at that time. We are doing the good-will as a show of good business to you sir but we can not offer any more than that amount. I have turned in the check request already to our office manger and it should be going out in the mail one day next week.Thank You Sir:Service Director:Brine K. Lloyd ------------------------------------------------------------------- From: DaleTo: brine Cc: lcunninghamSent: Thursday, July 28, 2011 7:47 PMSubject: Re: good will check Brine,Thanks for the get back. I look forward to receiving the $500.00 check. We are not happy with that settlement. I'm not blaming your staff, except to suggest that maybe your shop should run a "Power Balance Test" on every used diesel truck you buy or trade for. That would ensure that another customer like us would never get hit with this type of expense right after the purchase, and before the ink hardly dried on the purchase order, so to speak. And the new owner never even getting home with the truck running right for one day.In hind site, I now know in my heart the truck was NOT right when I drove it off the lot.Because of us staying overnight two nights at a Holiday Inn Express just a few miles back up I75 (that Chuck Tucker) told me about it. So, just a few miles from your dealership, on the very next morning, the truck would not start up and leave the parking lot without spit, spurring around. I didn't know any better, never having owned a diesel truck, etc. So I let it set and warm up for 10 minutes or so. And then it would run ok. The same thing happened the next morning before we headed home with it. So, bottom line is: IT DID have a problem that eluded BOTH your shop people and me.Had I had any experience with diesel trucks I would have known that the truck was not right, and that it had a cold start up problem, etc. Had I known how it should have acted I would have just brought it right back down I75 to your dealership, and left it for a couple nights, let it get cold, and let your people run a "power balance test" on it, etc. (Like Scott advised me to do later in his emails that we traded). That is exactly what had to be done to find that kind of problem. And, he was right, 4 injectors later the truck, starts, takes off, shifts, etc. like it should have when I drove it off the lot. That is why I was hoping another $495.00 was not going to break LCFord, but would have helped us out allot..Thanks again for the help you are providing,Dale------------------------------------------------------------------------------- From: DaleTo: brine Cc: lcunninghamSent: Wednesday, August 03, 2011 10:42 PMSubject: Re: good will check Brine,FYI, got the $500.00 check. Thank you for it. Still hoping LCFord will rethink their position and send the other $495.00 we ask for. We sure would feel much better about the dealership if they would do that. I would like to post a "Positive Feedback" on the Ford Web site. But, can not bring myself to do that with the differences still between us at this time.Thx again,Dale--------------------------------------------------------------------------------------------Sent August 11, 2011Brine,By you no longer replying to my emails indicates that you don't wish to communicate anymore.That being the case, I will post an evaluation on the Web of what I feel is a fair assessment of our dealings (the good & not so good), along with the details of what went on with the truck from day one. And, that we do not feel you folks did what you could have, or should have to make us a satisfied customer of a used, low mileage truck.I will be fair with my posting, by listing just exactly the same information I shared with your dealership on this truckThen, the "reading public" can decide for themselves, if they want to purchase a used car or truck from LCFordThanks again for the help you did provide.Dale-----------------------------------------------------------------------------From: Lance Cunningham lcunninghamatlcford.comFriday, August 12, 2011 11:15 AMRE: good will checkTHANKS I THINK THAT IS VERY FARE BEING A 6 YEAR OLD TRUCK AND SOLD "AS IS"TO YOU.LANCE----------------------------------------------------------------------------------------------------------------------------------------------------------------------In summation: LCFord,is excellent to help with small item cost on "used vehicles" (like Op. manual, touch up paint, etc).BUT they not willing to step up to any REASONABLE help with cost such as what we incurred,(when driving it and IMMEDIATELY & EVERYDAY FORWARD on the 2005 Ford dually truck with only 77,500 miles on it. IT DEFINITELY had the "Cold Start & Road Walking problems" WHILE still on their lot. They just will NOT take ownership of what SHOULD have been THEIR problem to resolve, BEFORE placing on the lot for sale.Their token check of $500.00 was, and still is unacceptable settlement to us.We got stuck with the MAJOR portion of making the repairs on a truck which NEVER should have been put on the lot for sale with such problems.Reviewers: BEWARE!! Buy "used" Vehicles with GREAT caution from LCFord.

Donald Wood

Aug 12, 2011

Recently my search for a new small truck led to Lance Cunningham Ford, Clinton Hwy,Knoxville Tn. Ben Nelson greeted us as we entered the dealership and located thevehicle I inquired about. Ben was very knowledgable and helpful.We are grateful to Ben Nelson,salesman,Jason Owens,sales manager,and Nathan postbusiness manager who were patient and professional throughout our transaction.Thank you Lance Cunningham Ford for providing a first class dealership.

sjrabie

Aug 5, 2011

Preston and Marlon were very patient and supportive of my dilemma, having just wrecked and totalled my previous Focus. They explained all the options available on the Fiesta, as this was my initial choice of new car. Since I drive extensivly for work both quietly suggested I test drive a Focus as well. And after much questioning and mind changing, both patiently listened without trying to influbnce my decision. The experience of buying a new car was made so smooth by Preston, who seemed as excited as me by my final choie . I recommend these two fine gentleman without hesitation !

Booth

Aug 1, 2011

I think this is the fourth vehicle we have bought at this dealership. John Hill and James Rutherford were wonderful to work with. My husband and I went to check the cars on Friday night, and they were closing. John Hill was so nice to us. Even though he had worked all day, he still walked the lot and asked what we were looking for, price range, etc. After giving him this information, he showed us several cars, and I have no doubt, he would have stayed with us all night if we had wanted to stay. We came back on Saturday morning, he hooked us up with James Rutherford. He was very knowledgable and took his time to make sure he answered any questions we had about the cars. After we made our choice, both he and James did everything they could to make sure we were happy. These two men are top notch, and I would definately recommend this dealership and both of these men to my friends and family. Lance Cunningham was there on Saturday, and we meet him before we left and told him our experience had been wonderful. He has a great team working for him, and I am sure we will be back in the future.

maceco62

Jul 21, 2011

This is my second truck I have purchased from Lance,I live about 300 miles away but I can tell you there is no other place I would rather go! It is worth the trip! Ben- what can I say. You completely outdid yourself once again! I coud not be more Happy!!! Thank You so much for getting me the Truck I allways wanted! Evryone there is allways so polite and friendly! If you are looking for a certain truck or car Ben Nelson will find it!!!Thank YouBenSincearlyAndrew

sdunlap928

Jul 19, 2011

I recently got my first new car at Lance Cunningham Ford. I was already familiar with the dealership through my parents both being multiple repeat customers. When I needed a new car, my parents strongly urged me to go here to find a vehicle. Preson came out as soon as we pulled in. I told him the car I was interested in, my price range, and the features I wanted my car to have. He immediately took me to the car I ended up getting. I did test drive another car as well, but I was immediately sold on my car as soon I tried it out. I felt very comfortable here and felt as if Preston was working hard for me to help me get my car. Preston also stayed after closing to finalize all the paperwork and details so I could drive my new car home that day. He relly went above and beyond to make sure his customer left happy. I have also been contacted by him after my visit there about whether I would like to come back to finish syncing my phone with my car since we didn't get a chance to do it that night and also to let me know his contact information if I ever need anything. Its very comforting to know that someone demonstrates how much they care about their customers and providing excellent service to them. I absolutely love my car and can't thank Preston and everyone else at Lance Cunningham for their assistance.

psarnold

Jul 8, 2011

One of the best new car shopping experiences. The salesman, Preston Williams, was down to earth, friendly, and seemed to be honest in dealing with me. I visited the showroon and spoke with Preston a few times, it was like talking to an old friend. I got to know him on a personal level and he went to work for me, trying to find the perfect truck.

sandeebeck

Jul 8, 2011

I remember the first time that My Husband and I met Preston Williams I believe it was in 2007 and it was a very cold day but that didn't stop Preston he showed us around and even gave me his coat to wear because it was so cold. I felt sorry for him because we test drove 2 or 3 Mustangs and he sat in the back which I can tell you from experience has very little room for a tall person but he didn't care he got right in. Well we came back in June 2011 and asked for Preston and we ended up buying a Ford Escape from him and the reason I bought this particular vehicle was because of Preston. I was looking for a used Jeep Cherokee and Lance didn't have any on the lot we left and went to a couple of other places and I told my Husband lets go back and see Preston because I want to buy a vehicle from someone I trust and that is just what we did and I am very happy I made that decision I love my vehicle. I have been to several car lots over the years and talked with several salesman but I can honestly say the only person I remember is Preston Williams because he is the best. I would recommend anyone I know that needs a vehicle to go to Lance Cunningham and see only Preston Williams. The next time I need a vehicle I will go back and see Preston again.

bryan r

Jun 4, 2011

My wife and I recently were looking for a car. We "purchased" one from another dealership but between the bank & the dealer they couldn't get the financing together. After they wouldn't work with us we looked elsewhere. My father in law recently bought from LCF and said to go there. THE BEST idea ever! Not only were Preston & Mark(mgr) the best but everyone there treated us like family. THIS IS THE DEALRSHIP TO DEAL WITH! There is really no negotiating with price, they do what is right. Other dealers are trying to look out for themselves, they are looking out for you too. If you can"t afford it, they will tell you. If you can, they will work with you. The finance person Nathan was awesome as well. He looked for every penny we could save to get our car. He was almost done & at the snack machines when I went to the restroom. He asked if I worked for my company that gets discount pricing (which I totally forgot about). He reran the numbers quickly to save us as much as we could. This? From a dealership? From what we've been though? I was floored at his. I thought dealerships were out for money, this one is out for customer service. I have been in the customer service field for 17 years and even I was surprised.I can say that there is no other dealership that I would deal with. They are honest, fair, and good people. I've owned my own Ford for 8 years now and when I am ready to trade & upgrade I am going back. Don't waste your time with others. They will take care of you. Anyone who you deal with there will take care of you. Thank you P-Willy, Mark, Mom, and everyone there who made us feel welcome, like family, & like an individual. You have customers for life and more since I'm taking time to tell everyone who will listen about you.

emsmith1137

May 14, 2011

I have purchased 3 vechiles from LC Ford in the past 8 years, 1 truck and 2 SUV (Escape) the most recent we traded our 08 Escape for a 2011. We ended up with SUV that was 3 years newer, went from 48K miles to 54 miles, a new warrenty to protect our investment and our payment went up a whopping $19 more a month.. can't beat that deal... Jack, our salesman was patient, informative and helpful in our questions and concerns. We truly got a great deal, and great service.My other praise is for Brian and the Quick service lane team. With the purchase of our 2008 Escape, I decided not to have anyone service it except the Ford dealer. I have dealt only with Brian and would not have it any other way. He is a fine representive of LC Ford. He is stright forward, clear and consice about what is needed and how to save money in the servicing of our vechiles. I was also pleased that the quick lane was able to service my Chevy Colorado pickup. I did not buy this truck at LC Ford, but at their neighbor, Reeder Cheverlet. I do not choose to do regular business with Reeder, but did need a trustworthy place to have my truck serviced. I still have that at LC Ford.I appreciate the quality of salesmanship and service that I have come to expect with LC Ford.

theonekitten

May 14, 2011

John Hill is an excellent representative of your dealership. I've been to Ted Russell Ford and they are not a place I will go back to. Your dealership made me feel good about purchasing another Ford vehicle. :) John was friendly (as were everyone I came in contact with at LC Ford, including service), very helpful, and very informed. He knew the ins and outs of the Ford Escape that I purchased and answered my questions truthfully and made my purchasing experience an enjoyable one. I did not feel pressured or uncomfortable about my purchase at all. I will be coming back to Lance Cunningham Ford for my future vehicle purchases and will be sharing my experiences with others. Much kudos to John Hill and thanks again for making me believe again in Ford and their products!Adrienne Seaborn

mitce

Apr 9, 2011

I had a transmission problem with a used truck i piurchased from Lance Cunningham Ford. After a week of e-mailing the dealership about the issues they aggreed to look at the transmission and discount the work required. They did what they said they where going to do. The transmission they installed is working great.

Baker Family

Apr 3, 2011

I live and work in Knoxville, and have bought three new cars for business, and one new and two late model used cars for my family from Lance Cunningham Ford. In every instance, I have found everyone at the dealership to be extremely friendly and accomodating. Their staff is knowlegable, professional, and never high pressure. I know from experience that they can be trusted to deliver on their promises and to put customer service and buyer satisfaction first. I highly recommend anyone looking for a new or used vehicle to give Lance and his staff a chance. They take the stress out of buying a car, and make it a very pleasant experience.

dstegemoller

Apr 3, 2011

Carolyn and I are in our 70's and have purchased many new and used vehicles in our 52 years. We visited Lance Cunningham with the intent to purchase a used 2009 Ford F-150 truck. However, we found the 2010 Ford F-150 very suitable to our needs. We traded our beloved 2002 Black Corvette Convertible which was a very emotional moment. We found Ben, Jack and other associates to be very knowledgable, professional and friendly. We left with a smile that we got a fair deal from some great people. The discussions related to Customer Service gave us the feeling that our service needs would be well served. The show room makes a customer feel comfortable and everyone was very friendly, even those who were not part of the "deal". The followup calls by Ben, Chuck and Lance are unheard of in the auto sales business. I plan on attending the seminar on May 7 regarding the Sony Sync system related to the note from Andy Anderson. This was the absolute best car purchase experience Carolyn and I have ever had.Thanks Lance CunninghamDon & Carolyn Stegemoller

civicangel

Apr 2, 2011

I didn't end up buying anything from LCFord, but I might have if the salesman who initially helped me wouldn't have been so pushy. I can't remember his name now, I think it was Mark, but he was in his early 20s and seemed very inexperienced with how to relate to customers properly. He was very fast-talking, in-my-face and way too over-hyped about making a sale. I felt very uncomfortable and at one point even said, "I hate shopping for cars." No sales person should ever cause those words to come out of your mouth. I was ready to leave, but, before I could go, I was paired with another salesman, John Hill, who was much more relaxed and calm and made me feel a bit more comfortable as a shopper. Even though I didn't end up buying a car from John, I appreciated his efforts, and I think he is probably a much better salesman. He did his best, but I just wasn't happy with the dealership's atmosphere in general and pricing was a bit high. I felt like the showroom was a bit gloomy and not well kept, and the vehicle selection was slim pickings even though the lot seemed huge. I later went to Lenoir City and found a dealership with the same vehicles at better prices and all around much friendlier staff, no pushy people. I ended up purchasing a car that wasn't a Ford, but I felt it would be worth my time to recommend seeking a sale at another dealership other than LCFord until they straighten out their unbalanced staff and clean up their appearance a bit and offer better deals. I just don't feel like I would be valued as a customer even after my purchase from that place, and a good relationship with a dealer is important to me in the long run.

desiree.boyd93

Mar 9, 2011

I am very satisfied with my purchase from Lance Cunningham Ford. Having a Sales Professional that does not try to push you into getting something you do not want, is very much appreciated. They worked with me as much as they could and I believe if I would have went to another dealership, that I would not have been as satisfied. The atmosphere was very friendly which also says alot. When I was leaving they congratulated me, which also makes you feel even more excited with your purchase.I would definately purchase another vehicle from Lance Cunningham Ford, for they made my 1st new car buying experience worth while!

jscooke

Mar 2, 2011

Purchasing multiple vehicles for corporate use is often times unpleaseant and time consuming. I was referred to Lance Cunningham Ford and more specifically, Mr. Preston Williams by an associate. I have never dealt with a more professional, courteous, knowledgeable and responsive sales associate! Working with Mr. Williams was an absolute pleasure and I would strongly recommend Mr. Williams and Lance Cunningham Ford to anyone looking for a new vehicle of any type. We will most certainly continue doing business with both. Jason S. CookeSECO Architectural Systems, Inc. Atlanta, Georgia

diamonds4me2

Dec 24, 2010

We found this Dealership on line to have the best deal. We traveled from Cullman Alabama to Tenn. and it was well worth the drive. I have to say to ask for the Salesman "William Roy". He is so nice and honest, christian man. You can tell that as soon as you speak with him. Even though all the salesmen was very nice I will always ask for William Roy. We have a Ford dealership in Cullman but not as Great as Lance Cunningham Ford in Tenn. No matter where you live check out this "Lance Cunningham Ford" and You will see for yourself.

rbuchanan

Nov 30, 2010

All the staff were very helpful and friendly. They helped get the figures to fit our budget so we could purchase the car my wife and I wanted. We spent the better part of our saturday there and they were very accomodating. Preston and Andy both had a good sense of humor and seemed like they enjoyed their jobs and that makes a big difference. If yall get to read this, just want to say thanks again.

Auntie Belhams

Nov 22, 2010

Marlond Mason my Salesperson was great to work with, I would recomend him to anyone, it's just the "other" things you have to go through to buy a car from this dealership. $599 dealer fee(everybody(dealers) does it...this is 100% pure profit), $399 Microdot theft protection "you have to buy"(I still don't think it's legal to make you do this..plusd it is a joke as two of the dots have already come off). It was not an experience I would wish on anyone. When you spend money whether it be 20K or 60K on a car or truck you should feel good about it and walk away knowing that both parties had a good experience. Had they not had the exact used vehicle I was looking for..I would have walked.

hoogendamj

Nov 22, 2010

One is always reluctant to deal with car dealers however, Preston Williams is one of the best I have ever met. Although he couldn't put the whole package together, he was always there to answer any questions or assist me in whatever needs I had. Jeremy Cleveland worked with me very professionally in resolving a handling problem with the car from wheel balancing to alignment and finally the rotors which resolved my problem beautifully. I have already recommended your dealership to a couple of friends and I hope they have the same experience.

Three Crowes

Nov 16, 2010

We recently purchased a used 2009 Ford Edge from Lance Cunningham Ford. Our salesman Stephen Murray was very helpful and stayed after hours until all the paperwork was completed. We are very happy with the Edge and with our salesman. We would deffinately purchase another vehicle from this dealer and from Stephen. Thanks Mr. Murray and Lance Cunningham Ford for making the purchase smooth and efficient. This is the first Ford we have ever owned and hope it will not be our last!

bell1999

Nov 12, 2010

I CALLED TO CHECK ABOUT AN OFFER FROM MARK HARTSELL TO BUY MY TRUCK.I GOT A RETURN CALL FROM BEN NELSON, FROM THAT POINT FORWARD EVERYTHING FELL IN LINE.ALL PERSONS INVOLVED IN THIS SALE WERE SUPER NICE, I DIDN'T FEEL PRESSURE FROM ANYONE.A PRICE WAS GIVEN TO ME, I MADE AN OFFER, I WAS TOLD THEY WOULD MAKE A CALL TO LANCE.I WALKED OUT, THE NEXT DAY I GOT A CALL TO COME IN FOR MY OFFER. THAT SIMPLE!!I HAD A BAD EXPERIENCE AT LANCE CUNNINGHAM IN 2000 AND SAID I WOULD NEVER BE BACK. AFTER TALKING WITH BEN ON THE PHONE I WAS CONVINCED. I HAVE DRIVEN FORDS FOR YEARS AND COULD NOT BE PERSUADED TO ANOTHER MANUFACTURER. HOPE MY SERVICE WITH THIS CAR IS AS GOOD AS THE SERVICE I RECEIVED PURCHASING IT.b

judysergent1

Nov 3, 2010

I was very pleased with my experience with lance cunningham ford, marlon went way beyond to see i was satisfied with my purchase and treated us like one of the family i will go back to this dealership again. very friendly and hard working to please the customer, i have never experienced this at any dealership before, they make you comfortable and they listen to what you have to say. me and my husband was very impressed and everyone was so friendly, it was a great place to purchase a vechicle and i will and have recommened it to all my friends. when they tell you they will call you back they do, youre not waiting for days for a phone call, these employees enjoy their job and you can tell that in the way they treat you.

ckt1949

Nov 2, 2010

I have nothing to say but great things about my buying experience. I will come back to the Dealership to purchase again. I thought it was intersting that Mr. Cunningham took the time to say hello. It means alot to have the owner acknowledge you for making a purchase.

drmullins13

Nov 1, 2010

After realizing the status of my F150, Joey met me at the service counter and took me out and showed me what was available. Preston saw where I was searching on the Internet and contacted me both by Phone and E-mail. We set up an appointment for that Monday evening. Preston made every effort to make me happy with the purchase. Did I mention this is the 2nd F150 Preston has sold me and the 4th Ford that I have purchased from Lance Cunningham and crew. Jason did everything he could do to get the final cost down to where I was satisfied with the purchase. As an added benefit to make sure I was satisfied Jason allowed me to take the truck home with the agreement that I could bring it back if I was not completely satisfied.The only downside to the whole process was the amount of time it took to close the deal and get me on the road (4 hours).

kcstar

Oct 29, 2010

I just purchased a 2011 Expedition Limted 4X4 EL and could not be more pleased with this vehicle in terms of styling, comfort and drivability. Equallly as important in this purchase was my interaction in making the deal with my salesman Cole Fisher. I have purchased several vehicles from Cole in the past and appreciate his professionalism and the fact that he is down to earth. Cole was able to demonstrate to me the benefits of owning a Expedition versus another SUV I had been looking at purchasing. With experiences like this I will continue buying my cars from Lance.

AngelaW

Oct 29, 2010

I recently purchased a 2010 Black Mustang convertible with pink racing stripes. Brian and Stephen, sales, were great to work with. They were both very personable and made the experience easy. I knew what I wanted and they worked until they found it. The body shop painted the pink stripes on the hood and trunk and did an excellent job. The car is beautiful. Every employee I came in contact with was friendly and helpful. The experience of buying a car is not always enjoyable, but this one was. I love my new car and appreciate the employees at Lance Cunningham Ford. I would highly recommend LC Ford.

JCA

Oct 29, 2010

I was very pleased with the way Cole Fisher handled the transaction from start to finish. It was a purchase done on ebay and I had to fly to TN to pick up the vehicle. Cole went the extra mile and offered to pick me up at the airport. Lance Cunningham Ford is not just another dealership and Cole Fisher is not just another salesman. Thanks for everything! - James

RegNav

Oct 29, 2010

Misleading information about the basis for pricing was provided. No pricing info posted on vehicles allowing the sales personnel to pull a price out of the air. B.S. remarks from other sales personnel, such as "I've got three customers who want that truck", when the truck had just been taken in the evening before and wasn't even finished with the clean up process. Attempted pencil whipping by the finance man by including an amount on the sales contract that had already been negotiated away. Over charging (later refunded) by including the wheel tax although I live in a non-wheel tax county and, according to my county clerk's office, it should not have been charged. Sales manager became rude ("I've been in the business for 31 years and never had to waste this much paper on a deal".) when I objected to an improper charge.The salesman, Joey Ocasio, was very friendly and courteous and I'd recommend him. However, watch the guys with the pencils and keep notes on statements, comments and "promises" made. Keep in mind that the dealer, like all dealers, wants to extract as much money from you as possible. They aren't in business to do favors. Nothing wrong with that, but remember that your job is to keep as much of your money as possible. With a little luck and patience and perseverance you can make an acceptable deal.I've had much worse buying experiences, and I'd return but be very careful. Again, Joey Ocasio is a nice guy and very personable and friendly, but the salesman is only the point of the spear. It is the sales manager and finance mananger who make the decisions.

Raven1231

Oct 29, 2010

I have not had much experience with buying a car so a friend recommended I go to Lance Cunningham. I had certain expectations going in and Ben met every one of them. I was extremely pleased with his service and assistance during this process because he truly listened to not only what I wanted in a vehicle, but what I needed too. I am extremely happy with my new vehicle and will recommend to anyone to go see the friendly and helpful staff at Lance Cunningham.

hzook

Oct 28, 2010

Although we did not buy anything, we were well pleased with the friendly and competent people we worked with. They were never pushy and we would visit again if they get the vehicle we are looking for. When we called and set up a time we would come to visit and review the vehicle we had seen, they called back to confirm the time so they would be sure to have the vehicle ready. We were well pleased.

saylor

Oct 27, 2010

my wife has been looking for a used honda pilot for a month or so with no luck.no one had a white with navi.we were ready to buy new when she found this one.a 09 loaded everything she wanted.i called ben he had cole call me back with an offer.i countered and he accepted.being 2 hours away i was a little sceptical but cole assured me the car was as nice as the pics an description.we drive the 2 hours are greeted as soon as we arrive and the pilot was better did you hear that BETTER than described.after a test drive 5 minutes of paprerwork we were done.there were no surprises the easiest we have ever bought a car.we will buy from lc ford again.thanks Ben and Cole we are very pleased with the pilot.

DEJ2

Oct 23, 2010

The salesperson was very dishonest. He lied about the price of the vehicle, told me one price and then told me a higher price later. He tried to mislead me about the value of the vehicle, when we looked it up on Kelly Blue Book he conviently forgot to put in the correct mileage twice. He also tried to mislead me about the transmission on the truck, which was malfunctioning before we got it off the lot, it would not move when you put it into drive. We had to put it into low 2 to get it to move and he acted like this was normal. I just had a shady feeling about the whole thing from the minute I started talking to the salesperson. I've since heard other people say that Lance Cunningham Ford was a bad dealership and was surprised to see the good rating on this site. I took the time to write this review and put in all my information, so I hope you will take this to heart when dealing with these people.

Daryl2

Oct 20, 2010

I would highly recommend Lance Cunningham Ford and Preston Williams to all my friends and family. I had a delightfull experience working with Preston. He was polite courtious and listend to my needs. In short he saved me alot of time and was able to stear me in the right direction. I was impressed with his product knowledge.

Mullintom

Oct 19, 2010

Preston, Van, Andy, and the business/finance specialist who helped us the are the most professional, friendly, credible, and knowlegeable vehicle dealership staff whom I have ever encountered (I'm 62, and a tough customer). They are the reasons why I will return as a new car customer and visit the LCF service department on a regular basis. I congratulate LCF for having the smarts to hire and retain these outstanding representatives.Thank you all for everything.Tom Mullin

rwilsonlmu

Aug 19, 2010

We came to Knoxville last Saturday, planning to purchase a GM Terrain on the airport motor mile. Our salesman did not appear to want to sell a car that day. On a whim, we stopped at Lance Cunningham Ford. Larry made me a deal I could not refuse. Had no intention of buying a Ford, but Larry and the sales team at Lance Cunningham Ford introduced me to the Ford Edge. What luxury!! I picked up the new Edge last evening. It is a wonderful car and we are very excited and happy to own a new Ford. Dual vista sunroofs, leather, and navigation. Woo Hoo!! Thanks, Larry!!

Angela Marlow

Jun 9, 2010

We buy from Lance Cunningham because of Preston Williams. He not only cares about us getting what we are comfortable with, but he also checks on us throughout the year. We always get a birthday card from him each year. We've bought two vehicles from him and wouldn't trust anyone else.We have three family members in the car business, but prefer to deal with Preston because we trust him.

A.Goins

May 30, 2010

I went shopping for a brand new mustang after my vehicle was totaled in an accident on the interstate. After shopping for a few weeks and not finding anything of interest to me, my sister recommended Lance Cunningham Ford. I was very optimistic about finding my car once I arrived to the dealership and saw their large selection of mustangs. I was even more optimistic about finding my car after being introduced to numerous members of their staff, whom all were very pleasant and helful in my search. It was a very tough decision, but finally I decided to purchase a beautiful 2010 Torch Red Mustang GT premium series at a great price.I would like to express a huge THANK YOU to Nathan (finance director) for all the time and effort he put into making my experience at Lance Cunningham Ford a very positive one. Thank you so much Nathan--You went above and beyond your duties for me and you did an exceptional job! I am very appreciative of all your efforts. I would also like to express much thanks to Mark, Vann, Andy, and to the rest of the Lance Cunningham crew whom all treated me with much respect and did what they could to enhance my customer satisfaction. Again, thanks so much. I absolutely LOVE, LOVE my car!!Ami Goins

David Young

May 23, 2010

My Dad ordered and recieved a 2010 Limited Taurus and used Preston Williams as his sales person. I also used Preston Williams as my sales person for the ordering and receiving of my 2011 Mustang. I have the first 2011 Mustang ordered, bought and sold from Lance Cunningham Ford. Preston Williams kept me up-dated through the whole build process with e-mails and phone calls. It was a delight to know and work with Preston Williams, and to have him help me through the 55 days from order to delivery of my 2011 Mustang. My Dad and I feel like we got good deals on our new cars. Everyone i had contact with, start to finish were friendly, knowledgeable and professional. I would recommend Lance Cunningham Ford to everyone.

mkfoster

May 19, 2010

Preston is an outstanding gentlemen who is extremely helpful but not pushy! We had came by on Mother's Day just to browse and he happened to be there giving out roses to the women. He touched my heart and when we came back to look more seriously, he is the salesman we wanted to help us.We appreciate all of the help that he provided. You are fortunate to have him on your staff.The receptionist was also wonderful in supplying us with warm conversation to help us pass the time as paperwork was processed.Nathan was very nice and helpful. He explained everyting thoroughly.Keep up the good work!

kbuchanan

Apr 10, 2010

My overall experience at Lance Cunningham Ford last week was very positive. All of the staff (finance, sales, even the receptionist) that assisted me in the purchase of my new Ford Fusion were very helpful. Chuck Tucker, the Salesperson that sold me the car was terrific! Thanks again!

drgnguy44

Apr 9, 2010

Lance Cunningham Ford demonstrates excellent qualities when selling a new or used vehicle. The teamwork between employees and strong leadership gives the customer everything they need when deciding on a new vehicle. Hospitality is beyond words when the customer sets foot in the store. Truly great experience.

justing383

Apr 4, 2010

My wife and I purchased a pre-owned 2008 Mercury Milan. I have nothing negative to say about my car buying experience. We are very happy with the vehicle we purchased and feel that it is a great quality car. Our salesman, John Hill, was professional and down to earth. He worked with me to the best of his ability, was not too pushy, and offered me a great deal with almost no haggle. The Milan I purchased was priced BELOW regular retail price (and I still got them to come down some on it!). I got a very fair price for my trade-in. I would recommend Lance Cunningham to anyone seeking a new Ford or pre-owned car. I would especially recommend looking up John Hill as he will listen to YOU and he will make you feel COMFORTABLE.

ROGER TIPTON

Mar 19, 2010

I made an appointment to have brakes replaced on my F150. I went in at 8am. and was told the truck would be ready for pick up at noon. I went back, the truck wasn't ready. I waited for an hour and by then I was late for work. I told the manager that I wanted the truck right now. He couldn't find it! I looked in the service bays and it wasn't there. I finally found it on the back lot and drove away. Looking back, I think the truck was repaired early and my wait was for nothing. I have received no reply to my complaints/comments. Very poor customer service. I will not return to LC Ford for vehicle service.

JeffPSU91

Mar 16, 2010

I found a very rare convertible BMW with a manual transmission via AutoTrader at Lance Cunningham Ford. Chuck Tucker helped me through the entire sale, from getting financing at a better rate than I was able to get anywhere else, to giving me a price that was extremely fair and lower than similar cars on AutoTrader, and getting me the price I needed on my trade-in. I had a little trouble convincing the wife ;o) but Chuck was very patient through the entire process. Chuck even drove the car over 100 miles to meet me halfway to complete the transaction. Was very happy with Chuck and Lance Cunningham Ford and would recommend anyone do business with them.

MCJ313

Mar 15, 2010

This is the third car we have purchased from Blake Cobb at Lance Cunningham Ford of Knoxville. Of course we love the Ford product, but we specifically went back to Blake because he gave us good service and made us feel really comfortable and also important. I will say too that all of the people that we see there are so nice and helpful. My husband had a nice chat with Lance Cunningham, himself.

twatkin

Mar 14, 2010

This dealership made buying a car very easy and painless. The staff was very polite and professional with my wife and I. The salesman (Cole)spent half a rainy day running to get keys and showing us a least 4 different vehicles for my wife to test drive. Looking forward to our next purchase from this dealer.

jnolansmom

Mar 13, 2010

I purchased a 2008 Mustang from LC Ford on 3/12/10 as a first time customer of the dealership. Ben was a great salesperson. He was very informative, but not pushy. Ben is a customer-oriented person and very courteous and friendly. Jason was also very friendly and knowledgeable. He explained all the financial details and was courteous and friendly during my transaction. I would highly recommend this dealership, especially Ben and Jason. Both are an asset to LC Ford.The dealership is a very clean, well organized and comfortable environment.

anfreeberg

Mar 9, 2010

I was very pleased with my overall experience at Lance Cunningham Ford in Knoxville. The staff was very friendly and professional. They took quality time to explain the car to me and to get the price that I was looking at. Thanks to them, I was able to drive away with the car that I wanted due to the fact that we were able to negotiate. I would highly recommend them for future references!

plhodge611

Mar 9, 2010

Had a very good experience at Lance Cunningham Ford in Knoxville, TN. My Sales Representative, Ben Nelson, was very friendly and knowledgeable of the vehicle we purchased. Had to negotiate the price, but overall felt like we got a good deal! Nathan Post was our Financial Repsentative and he was very friendly as well. He worked through the paperwork with us and answered any questions we had. Overall a great experience at LC Ford and would definitely consider purchasing a vehicle from them in the future!

gtrider

Mar 8, 2010

I went in to the dealership after shopping around trying to find the best deal on a pre owned mustang, Being a mustang enthusiast myself and taking mine to trade in I was greeted with open arms at LC. My wife and I talked on the phone for a few hours(off and on) with Corey and he did all the work for us. We arrived at the dealership and Corey Basically had everything waiting on us (including the keys to the car we had discussed over the phone and Internet). I went on the test drive and Corey took my car out for a spin. We came back and I was hooked on the car, I didn't really even care what the price was and was shell shocked when they presented me with the low price of the car. Corey then went to Nathan Post and told him our situation. And I can't express enough of how much work and effort Nathan put into to get the right bank and the right finance charges for us. The whole time while waiting Corey never stepped off even made myself feel more comfortable by taking me out to his personal truck and just helping me take my mind off of the finance process. Nathan was extremely friendly as well explaining everything to myself and my wife and explaining in great detail of everything would work. At the end of the day (The next day because we arrived so late the banks were starting to close) I received a call to come finalize everything and to bring my trade in. That night I drove him in my new to me mustang. And also let me tell you the guys that clean these cars they take great pride in there work and it really shows, there wasn't a spot of dust on the car. If I could change anything about my experience at LC I would have to say I wouldn't (except get there earlier so I could drive it home that night) And for those out there wanting to get a car but scared of your credit don't be. I am like most people and have made some mistakes in the past and am working on them now. The greatest thing about LC was the willingness to help they don't treat you any different than they do a person with a 800 cbr. At LC the customer is the key to a successful business and they have proven that. Thanks Nathan, Corey, and everyone at LC for making my business transaction the best possible. I will definitely buy from LC again.

rcalhoon

Feb 19, 2010

recently I had a problem with my f150 truck. J hurst was my service advisor. He helped me with the problem and worked with me on the 100,000mi service my truck needed. He told me what service the truck needed and let me decide how much of it needed done. He was very helpfull.

rigbybmj

Feb 18, 2010

Mike was EXTREMELY helpful in this service of our van. He explained each portion of the work that was being done in detail and treated me like an equal rather than a run of the mill customer. I would highly recommend for anyone to come back to this dealership souly based on my experience with Mike.

chambers1237

Feb 15, 2010

Jonathan Hurst was extremely helpful and suggested ways to save us money instead of trying to sell us a service we didn't necessarily need. Our car was immediately taken to be worked on, and we had a comfortable place to sit and wait. Out wait turned out to be shorter even than Jonathan had thought it would be.

richc

Feb 13, 2010

I was supprised that the dealer did not have on hand the F150 2010 vehicle(handout)booklet describing the different models, options for this truck when I purchased mynew F150 on Jan,16. I was told I would be mailed one. I have not received it yet.

darlorv77

Feb 12, 2010

We brought our van into the service dept. for a recall and the service we received was very quick and the service advisor we dealt with was very friendly. We would definately reccommend this dealership to other people and we will also use them again ourselves.

bmwms69

Feb 10, 2010

I reside in New York and made my purchase through the internet. At first I was a little hesitant in purchasing a new car through the internet, but Cole Fisher and Chuck Tucker from Lance Cunningham Ford made my purchase of a new 2010 Roush 427R Mustang the best new car purchase I have ever made. Cole Fisher and Chuck Tucker are assets to Lance Cunningham Ford. Both of these guys are honest, sincere and knowledgeable regarding the Roush Mustang. I recommend anybody from any state interested in buying a Ford vehicle to contact either Cole Fisher or Chuck Tucker at Lance Cunningham Ford. You will be very very happy. I love my new Roush 427R Mustang and I enjoyed doing business with Lance Cunningham Ford. I know you will too. Thanks Guys.

Robert Sexton, Jr

Feb 9, 2010

I went in looking to trade a Toyota in, due to the problems Toyota is now having. Preston met me at the door, and assisted me through out the process. He showed me numerous vehicles, and let me drive the vehicles I was interested in. We worked rather hard in finding the right vehicle at the right price. He was very patient, and kept assuring me that we would get there. I knew how much I could put down, and how much I could pay a month. We finally got a deal worked out on a new Fusion. What a great car! I didn't know when I started looking that it was the 2010 Motor Trend car of the year. It looks great, has great features, and runs great. Finally working with Preston and Jason Owens in finance, we were able to put together a deal that I am extremely satisfied with. After making the deal, Andy Anderson showed my wife all of the "cool" stuff like the Sync system. He also did a great job. I am very pleased with the deal, thought the dealership and the aforementioned people did an exceptional job, and would highly recommend this dealer to friends, family, and other people.

griffinwaste

Feb 9, 2010

Jonathan was very prompt and kept us informed of the repair work being done on our vehicle. Communication is the key and Jonathan was excellent in keeping us up to date on the repair process. I would recommend Jonathan and would prefer to work with him in the future for any repairs associated with Griffin Waste Services, LLC.

gpaw56

Feb 7, 2010

Worked my purchase with John Hill. He is an outstanding salesman. Very knowledgable of his product and willing to answer any questions. Each person I met at the dealership was friendly and upbeat. This was a pleasant experience and recommend John to anyone seeking a vehicle.

rathcoolej

Feb 6, 2010

I have been looking for a ford f150 for about 3 months. I worked with a couple of local dealers in Kentucky and while they were friendly enough they did not make any effort to find the vehicle i wanted. This dealership had the vehicle and when I contacted them they did everything they could to help. They were not pushy and they were very honest and upfront. I found the entire experience very easy and non stressful. I have often heard first hand how good Lexus dealers are but I would find it hard to see how they could do better than Lance Cunningham. I did not have to stay long as everything had already been taken care of but I think the experience would not have been bad, with the restaurant and the professionalism of the sales crew, right down to the dress code.

reconed99

Jan 31, 2010

Our experience at Lance Cunningham Ford was one of the best car buying experiences we've ever had. There was very little pressure to buy and very little harassment. The knowledge of the staff and the willingness to help sell the car was top notch. The dealership was all about customer service from the bottom to the top, including meeting Lance Cunningham himself. With this knowledge, it will be an easy decision to go back to Lance Cunningham for a car in the future.

Lesley221

Jan 29, 2010

I come into Lance Cunningham to have my vehicle serviced. I was browsing some of the new vehicles and was confronted by a salesman. He explained my options of trading my vehicle for one of the newer ones. I was extremely impressed with the variety of vehicles and the knowledge of the salesman. I'm currently saving money for a greater down payment and will be trading my ford focus for a new vehicle as soon as possible. I would not deal with anyone else.

bcom09

Jan 28, 2010

We had a great experience at Lance Cunningham Ford. After searching for vehicles all over the area, we finally located a 2004 Chevy Trailblazer. The car was immaculate. The only better than the vehicle itself was the great service of the friendly sales staff there. I plan to keep all of my business for the future with the fine folks at Lance Cunningham Ford. I highly recommend this dealership to anyone and everyone! The forever have my business!

Toomey125

Jan 28, 2010

Both my wife and I felt very welcome and comfortable at Lance Cunningham Ford. They had many vehicles in the exceptionally clesn showroom so that a buyer could have a hands on look at the many choices available.The salesman (Preston Williams),whom we spent the most time with,did a lot of searching of not only their own inventory but also other dealer inventory to satisfy our selection process.Andy Anderson (don't know his title)explained all the bells and whistles of the vehicle so that we understood the phone and radio systems (both new to us).Nathan Post (Finance man) explained all the numbers and arranged financing.Being a Ford retiree after 40 years,we are pretty choosey of dealerships to work with.In our 10 years in Tennessee, we have dealt with 4 different dealers and Lance Cunningham Ford(so far) has been the best.J.Jerry Toomey

shannone1127

Jan 21, 2010

This is one of the best sales experience I have ever had. Ben, the salesman was very patient and understanding in every aspect of buying my new car. He met with us on several occasions, which involved him staying late sometimes to work with our schedules. He is a great salesman, not pushy at all. This dealership was laid out great, very inviting, and even had someone to discuss the owner's manual with you. I had a great experience!!

rboling

Jan 19, 2010

I bought from anather ford dealer ,till i discovered they were not treating me right,on service and espelly onsales was threatened when after a sales offer had ben drawn up i refused to accepty. i went to Lance Cnningham found theyer sales people were very honest while dealing with Preston Williams. also with a couple of other sales persons that i boughtthrough. i have also found that theyer service personel are very great, and the serviceis also good. thanks to Preston Williams i have bought my last three vehickels from Lanec Cunningham.

gharrel

Jan 16, 2010

I was in a accident Dec 2009, My Mazda Miata was run over by a semi and totaled out. I was not planning on a puchase of a new automobile after having my car paid for. Having no alterative I shoped around for used automoiles. Not locating anything of interest. Then decided to go to Lance Cunningham Ford. At Lance Cunningham I was able to explain my needs,and situation and check my alteratives with Debbie and Lance, himself. They were very freindly and helpful. To my suprise they were able to work me out a great deal where I was able to purchase a 2010 Ford Mustang of the colors of my choice. I am so thrilled. Lance and the staff at Lance Cunningham Ford have made a bad situation turn great for me. A great thanks to all the people there. I highly recommend you all for great and freindly services. Thanks So Much, Greg Harrel Knoxville, TN.

maipai

Jan 9, 2010

Ben Nelson was always pleasant, friendly and responsive to all my needs. He has followed up since my purchase. I would definitely ask to buy another car from Ben when I need another car. I am very pleased with the car service I have received when I needed it.

libra1950

Jan 9, 2010

Purchased a 2009 Roush over the internet thru Ben and Cole. The best new car buying experience I have ever had. Both salesmen were honest, and followed thru on everything. They worked with me shipping the car to Ca. The transaction was flawless, and the car arrived in 6 days in perfect condition. If your in the market for a new or used car look these guys up. You can't go wrong...

bmccomb

Jan 2, 2010

John was very courteous, friendly and very patient with us, the whole experience took us about 8 hours to complete the deal, not John's fault. We were not sure which model we were going to purchase. John did not influence us one way or the other and he should be commended for that. Andy was helpful in showing us all the features of our new Edge, He even went as far as to program the phone system that was one of the features of the new car. My wife and I are not technically capable to set that feature up. I have delt with Lance Cunningham in the past and always was treated with the utmost courtesy and would recommend them to be anyones dealer.

matsfurr

Dec 31, 2009

I have bought several trucks from Chuck over the past 7 years, not once have I had a single problem with the quality of service. Chuck spent about 3 hrs with me on Xmas eve up untill they closed, to get me into my newest purchas for the best price that he could. Never once in the past 7 years of dealing with Chuck did I feel HASSELED of PRESURE to buy anything. I would recomend Chuck, and Lance Cunningham Ford, to anyone in or around the Knoxville area looking for a new car puchase.

Falcon 20

Dec 28, 2009

Customer service at it's finest... It's just that simple...I wanted to surprise my wife with a new Ford Expedition and get rid of the old boring mini vans that we both had. Both were in pristine condition and their trade values that were offered to us reflected that. I really appreciate that guys. When I met Ben Nelson, he immediately attended to our needs by showing us the many fine offerings that Lance Cunningham Ford had to offer. Lance had the inventory to satisfy our hunger to aquire our new SUV. Ben took extra time to make us get that feel at home comfortable feeling in dealing with such of a purchase for our family. When I brought my family in to see the new SUV, they even got the kids snacks and drinks while we negotiated our deal. And speak of a deal we received... Lance even came out to discuss our transaction to show us and make us comfortable with our purchase price and show us of how we were acquiring such a great deal. Thanks Ben for everything...If you are shopping for a vehicle do yourself a favor and visit Ben... he will do you right...Not only on purchase price but by the whole customer service satisifaction that you will receive...After the purchase price was agreed upon, our paperwork time was short and concise and to the point...They detailed the SUV while we were finishing up and had the vehicle flawlessly detailed for us...Here's the important point; it's the after the sale customer service that Lance and Ben have to offer. After we aquired our new truck I had to get my son to his sports game quickly. Ben offered to help us the next afternoon to make sure we understood every feature and how it worked. He even synced up my wife's cell phone to the vehicle. Since then mananagment has called us several times to make sure we were happy with our purchase from Lance Cunningham Ford. We were and will use them again for all of our estate needs in purchasing our vehicles in the future...Remember folks its the first impression that creates opportunities and it was the first impression that Ben Nelson gave us that made the difference of which Ford dealer to utilize for our purchase...

red4head

Dec 23, 2009

I started looking for a Mustang Convertible for my wifes graduation present. I had been looking for about 3 months for just the car when Chuck Tucker called and said he had found it. I was recovering from surgery and he meet me at the door with the car right in front. He took care of myself and mother-in-law (the car was a secret and I couldn't drive). He took care of everything. He even offerd to deliver it. The night of my wife's party he arrived, wiped it down, put a bow on it and came in and got her. He also took some amazing pictures. Chuck went over and above the call of duty to make this happen. I will be looking for a truck in the Summer and he will be my first call.

ChristieH72

Dec 22, 2009

I would recommend this dealership to anyone. They treated me with respect. Other places would have taken advantage of a women buying a car, but not Lance Cunningham Ford. They worked with me on a price I could afford and made the sell possible for my 16 year old daughter to get her first car. We are very happy with the dealership and service provided. I will continue to visit for updated car repair. Thank you.

Houser05

Dec 15, 2009

I really like the Ford F150 Trucks and Lance has a ton to choose from. The sales associate, Linda, was great. I will let everyone I know looking for a vehicle to go Lance Cunningham Ford because of my experience was good and they even threw in a free oil change. I understand they're in business to make money but the price of my truck was fair and the excitement of getting a nice vehicle is awesome, Thanks.

maceco62

Dec 11, 2009

Donna and Ben bent over backwards to find me the truck I wanted, at the price range specified! They exceeded my expectations!My Wife and I drove just over 600 miles round trip.It was "worth every Hour". IM a middle aged man and needless to say ,"this is not my first Rodeo!"This is a straight forward honest Dealer! No high pressure,No hidden charges ,no nonsence! These are fine upstanding folks True to thier "Word".If your ready to buy, compare prices with Lance Cunningham FORD. Call and ask for Donna Stonecipher,She will steer you straight with all of your questions. Then ask for "Ben Nelson" You wonte find a more pleasent and informative person. He will not only answer all of your questions and concerns,but go out of his way to make your buying experience a joy.

12kaday

Dec 11, 2009

When you're talking about getting a tough task done, these people are who you need to see. Blake found the Escape I was looking for and got me an extremely good deal. The finance guy, Jason was super nice as well. As long as I live in Knoxville, I will buy there.

marcoman

Dec 9, 2009

I would recommend anyone looking to buy a vehicle to visit Lance Cunningham Ford. The service and professionalism of their entire staff was outstanding; all the way from being greeted to closing the sale of the new Ford vehicle that I purchased. My sales rep., Blake Cobb, was especially helpful and has continued to keep in touch with me on my vehicle. I have referred two other friends to Blake when I heard they were in the market for a car.I plan on returning again to them for my next vehicle.

knoxsfinest

Dec 9, 2009

I was surprised by Lance Cunningham Ford. Until my recent purchase, I had been buying vehicles from my hometown dealer in Michigan. Everyone in addition to my sales guy Blake was welcoming and courteous. Blake was professional, knowledgeable in product, and quick!