Used Cars for Sale at Land Rover Houston North in Houston, TX

nosay

Mar 15, 2012

This place is a complete joke. After bringing my Land Rover in multiple times for the same thing they still could not fix itThey are not very knowledgeable about the product nor very friendly. Joe The so called service manager would not even Return my phone calls nor did the general mgr A.J. giblon. I pray nobody ever goes to this joke of a dealership. And Jaguar and Land Rovers are lemons anyways and I don't see how they stay in business.

zohaibfaridi

Mar 7, 2012

i bought a new range rover evoque dynamic and after few weeks found out that the rear a/c vents are missing, so i called the dealer and asked how did this happened at first my sales person told me they dont exist in the car which is not true.After 2 weeks of wait i had to call the corporate office of LandRover to notify them and lady i was talking to found out in 30 min that they forgot to install it in the car.I called north land rover and asked for service manager instead the receptionist connected me to my sales rep.Long story short it has been 2 weeks and i am still waiting for a service managers call but he seems to be very busy doing his own things rather than making sure he does whathe is hired for.i think its about time land rover should think of stopping monopoly of one company owning every single dealership in houstonp

wildhog3

Feb 4, 2012

Alex was great we wheeled&dealed and i feel like he was on our side .We got the vehicle we wanted to a T,and even better for the price we wanted .Thank You Very Much...

jhm3057

Jun 30, 2011

This dealership stepped upand delivered ontheir promise to get me in a vehicle. The vehicle originally working on was sold by another dealer and they went above and beyond to get me in a better vehicle at the same price. I would highly recommend to everyon to ttravel to Houston Land rover North for there next Jaguar or Land rover purchase.

bsanders37

Sep 2, 2010

Ms. Munoz was very friendly and helpful from the time I saw her in the car lot. She asked probing questions but never pushy, she answered the questions and clarified the questions I asked to ensure I understood the information she was sharing with me. She never seemed frustrated when I wasn't sure of what I wanted, yet I could see she desperately wanted to understand my desire and then provide me with what I wanted or a reasonable substitute with plusses and minuses of the choice. She let me decide what I wanted to spend and never tried to put me into a situation that was not fully understood by me. It was one of the most pleasant auto purchases experiences I have had in a very long time. Ms. Munoz and your finance officer are keepers.Be blessed,Benny Sanders

jpmalone2

Aug 17, 2010

This was a great experience with the staff and it went extremely well with our salesperson (Nikki Mojica). We purchase a used 05 Benz CLK 320. The 3.5 hour drive was worth it. Although, the staff was busy with customers, the outprocessing was reasonable. The was ready for delivery. My wife and I would suggest this to anyone.

markaden

Jul 19, 2010

I was in the market for my 5th Land Rover and via e-mail/telephone I was assured by Carson Bryant that we could make a deal. I arrived early for my 10:00 "appointment" and was told that Carson was not in and they had no clue where he was or when he would be in to work. I then received a message from Carson stating that he was at the airport picking up a client and wanted to move our appointment to the afternoon. Since I had driven 30 miles, and it was 10:45 at this point, I was not about to leave and come back. Another salesperson attempted to assist me and quoted a payment close to double the amount Carson and I discussed. I started to leave, but then felt the manager should be made aware of the deceiptive tactics to get me into the dealership. The manager offered me a demo vehilce with 5,000 miles on it in a color that I did not want, at a payment still hundreds above the amount i was promised.

angelmo22

Jul 6, 2010

The sales staff was very friendly from the moment we got there. Everyone was helpful, and even though our sale took a while to complete the experience was still enjoyable. Anthony (the salesmen that helped us) answered every question I had, and if there was anything he didn't know, he didn't hesitate to find out for me. Overall the experience was fantastic, and I would recommend this dealer to anyone looking to buy a Land Rover or Jaguar. I am very happy with my purchase!

KrazyKal1946

Jun 30, 2010

Our salesperson Steve was great to work with. This is my second vehicle purchased from him and he always makes it so easy. The price, selection and establishment make it all a truly enjoyable car buying experience. My wife does miss the soft drinks that they had in the past but....no big deal.

molly2009

Jun 27, 2010

From my first visit of inquiring about the Range Rover thru the final step of driving out with my new vehicle, every step was handled with extreme professionalism. From the phone operator, saleslady and finance department, each one was very helpful,easy to work with,and answered all of my questions. My situation was a little unique in that I did all the negoiating, picking out of the vehicle, agreed price and prelim paperwork without my husband. Intending the bring him just to sign final documents. Never once did the staff question my intentions or make me feel as though I could not take care of these decisions wthout my husband. I will definitely recommend your dealership. RegardsCheryl Winters

jenniferharper

Jun 21, 2010

On Saturday, June 12, 2010, I called Land Rover Jaguar Houston North to inquire about used Range Rovers in stock. I spoke with Nikki Mojica who was extremely professional and patient with me and answered all of my questions. At the end of the telephone call, Ms. Mojica stated she would call me back if she was able to locate a Range Rover that met my specifications. Within one hour, Ms. Mojica called back to advise that there was a vehicle in stock at Land Rover Jaguar Houston North available for purchase. On this same day, I visited the dealership and met with Ms. Mojica who accompanied me on the test drive. During and after the test drive, Ms. Mojica took the time to show me all features of the vehicle which aided in my selection of this vehicle for purchase. I did not anticipate purchasing the vehicle on this day, but due to the pricing and mileage, and most importantly, the patience, dedication, and professionalism of Ms. Mojica, I purchased the vehicle. I would recommend Land Rover Jaguar Houston North to potential buyers and would recommend that they request Nikki Mojica as a sales consultant!Jennifer Harper

elevator13

Jun 9, 2010

Bamby was great throughout the entire buying experience! We will purchase all of our vehicles from her!! We live in Dallas and made the trip to Houston to buy our SUV from Land Rover Houston North. We Called the dealership and explained what we were looking for and Bamby found it within an hour. We had all the paperwork ready so all we had to do was come in and sign away! 100% Recommend!

cccerone

Jun 6, 2010

Nikki was one of the best we've dealt with in new car sales. She was knowledgable, patient, and went out of her way to make sure we got what we wanted. She was also very patient and understanding as we shopped with two young children. We appreciated her ability to speed up the process when the kids were fussy and call us later to ensure all things were going well. She was excellent!!!

Neru

May 31, 2010

My wife and I bought a pre-owned 07 Range Rover Sport. Nikki Mojica was our sales consultant. She was knowledgeable, friendly and very attentive. She also made us feel very welcome. When we bought the truck last week it need a part replaced in the armrest and it also need new rear tires (part of our sales agreement). Nikki ordered the needed part and the new rear tires for our truck they're schedule to be installed early this week. So there are still some details to truly finalize this deal, however, I'm confident that previous behavior is a good indication of future performance. Based on the great communication and treatment we've been shown so far by the friendly staff (including finance manager, Roy who by the way has an excellent sense of humor and actually made the experience joyful rather than stressful), I have tremendous confidence in this dealership. I look forward to them following through without a hitch. This is a 5-star establishment in form and conduct. It's staff are responsible for making it shine.

Eric D Carlson

May 28, 2010

2010 Dealerrater ReviewPurpose: Buy an LR-2 having automatic seat adjustments and a lighter interior color. Trade in 2009 LR-2 with 22,000 miles on it.Dealer: Jaguar Land Rover Houston NorthResult: We bought the vehicle we wanted. The dealer service was again excellent. This dealership makes most parts of the buying process easy and enjoyable. They do most things very well. They try to honor special requests, but can not really do much more than their standard excellent service for a customer.My wife and I got interested in a Land Rover upgrade on Saturday, April 16, 2010. She spotted an advertisement on the Internet for a new manufacturers financing program for 2% interest. We were paying more than 6% interest on a 6-year note, having bought the first Land Rover the previous August. The details of that happy purchase experience are on dealerrater.com. We felt it was possible that we could own a new vehicle for about the same amount of money per month as we were currently paying on the 6% note.On Monday afternoon, April 19, I telephoned the dealer, using the main 1.832.249.2000 number. Anne Scavelli, the always-friendly telephone receptionist and front desk greeter, answered the phone and told me that our previous salesman, Juan Carlos Paramo, is no longer with the dealership. She connected me to Randy Calabro. He identified himself as the dealerships internet salesman, listened to my questions about financing, and explained the variable 0.9% to 2.9% manufacturers financing packages available. In summary, 0.9% was for 36 months, 1.9% was for 48 months, and 2.9% was for 60 months. We discussed specific monthly payments for certain amounts of financing. I asked for an appointment to meet a salesman that evening with my wife. Randy scheduled an appointment with Anthony Styles, who we recognized as the man who took a picture of my wife and a jaguar in the showroom for fun the previous year. Randy also said that Jason Lacher (the dealership General Manager) is his boss, and that Rebecca White, who had previously done the financing paperwork, is now a stay-at-home mom. I called my insurance agent that afternoon, and had his oral agreement to bind the insurance company for the new vehicle before I went to the dealer. He faxed it to me. My insurance agent is John Curtis, and the assistant named David Smith found a way to reduce my monthly policy payments with a new discount. The agents telephone number is 1.432.617.3276. I also removed our personal belongings, cleaned the old LR-2 and gave it an exterior carwash. I washed the rims because this one cleaning technique has a subliminal effect on perceived car value far in excess of the value of time spent to clean them.Anthony Styles gave us really excellent service during and after the sale. He listens well, and even performed manual labor to speed the process of dealer preparation following conclusion of the sale. That evening, Anthony was ready for us. Randy had alerted him to our expressed desire to buy a new LR-2 or one that had been a dealer loaner car. In about 45 minutes time, we tested a brand-new vehicle and 2 others that were previously loaner cars. Because of our previous LR-2 ownership, we dispensed with the off-road demonstration. We focused on level of freeway tire noise, incremental design modifications from the 2009 model, and ease of using the automatic seat adjustments. We just could not really justify the cost of a brand new vehicle having 18 miles on the odometer, compared to a well-maintained loaner car that had about 6,000 miles on it. We selected a black exterior and a light interior, and found a vehicle that had the automatic seat and mirror adjustment option, but not many of the other luxury options that did not appeal to us. This combination of options was not available in 2009. Thus, we found the vehicle with exactly the features we wanted in less than an hour.While we were test-driving our new vehicle, the dealership staff was evaluating our original LR-2 for an trade-in offer. Once we selected the vehicle, Anthony set us down at his desk and we mentioned some ballpark figures for vehicle costs. Anthony verified the mileage and the remaining balance of our current car note. Then he went to his boss, Darrell Ayres, and got us an offer sheet with suggested prices and dealer terms. Because we were a returning customer, we got an automatic extra discount of $1000 on the new vehicle. We also got a $3000 discount for the roughly 6000 miles of wear-and-tear on a well-maintained vehicle. The dealer also gave us a free navigation package, including a Garmin Nuvi GPS for the LR-2. However, the dealer offered a conservative trade in value on our old vehicle. Three rounds of negotiations later, Ayres raised the trade-in value $2000, paid half the $2000 of principle in excess of vehicle value on the 2009 car note, and agreed to a down payment of $1000, instead of the usual $3000 to $8000. We picked a 2.9% note for 60 months, a step that will eliminate excess principle on a vehicle that could depreciate in the first year faster than a 72 month note would pay off the principle. All told, we were able to reduce our purchase price settlement by almost 10% of the initial offer sheet. Darrell worked overtime that evening, until about 8:30 pm, and I thanked him personally for meeting our financial needs and putting us into new car financing that evening at a nice price. The financing was arranged by Keith Kay, who worked hard to arrange all the paperwork in a timely manner. (He has since that time left the dealership, but he did a quick and accurate job for us that evening.) Fortunately, since most of the paperwork is generated on a computer, when we found a small mis-spelling, we were able to correct that with a delay of less than 5 minutes. We signed the many pages of contract paperwork, including documents for the state of Texas, the Chase Bank group which does manufacturers financing for Land Rover, the Land Rover North America people in New Jersey, the dealer, and ourselves. We got a temporary plate, and drove off in the new vehicle as darkness fell around 8:30. I agreed to come back the next day at 10:00 am for the usual dealer prep. At home, my wife and I re-stocked our personal gear into the new version of our LR-2. We also placed 2 home-made, personally designed interior sunroof covers into the car to correct for the only obvious flaw in LR-2 designa lack of adequate solar protection for occupants in the summer, and no Land Rover parts designed or marketed to block out the intense Texas sun.Anthony arranged an appointment for me at 10 am Tuesday. I showed up with the vehicle then. Anthony showed me how to work the memory seat controls again, and we discussed a soft whining sound when the A/C is turned on. I also told him that our previous LR-2 had sometimes made the same noise. I also showed him the small cigarette carpet burn by the passenger door that my wife and I had not noticed until morning. I said that this small blem was normal wear and tear, and not an issue. Anthony showed me the customer lounge, estimated that dealer prep would take about an hour, and took the care back for servicing. At noon, Anthony had a status report for me. It was a tough day in the service department, because of problems with the diagnostic computer. As a result, the second key would have to be programmed for our vehicle on a different day. Also, the whine was due to a malfunction in the computer which controls the air conditioning, and would require a replacement part to be shipped for installation the next week. Anthony took me back to the repair bays area for some snacks out of the snack machine, and we also inspected the new type of EZ-tag (automatic toll road recorder) that goes on the front bumper and is transferable, saving $15 each time. At 2 pm, I had to leave for an appointment. The normal dealer prep wasnt finished, but I couldnt wait more than 4 hours during the workday. Anthony personally had been cleaning the vehicle, removing the floor mat clear plastic wrap, and other tasks. He brought the car up front, and I agreed to come back to finish dealer prep when the A/C computer part was in stock. I went to the EX tag store and got the bar tag for the vehicle. We also installed the Garmin Nuvi and later, uploaded the GPS updates from our home computer. I also applied the special leather protection cleanser to all the seats and other leather parts in the vehicle. This stuff, called s is available in the dealership parts department.The following week we got an email from Robyn Hosch at the dealership, advising me that the part arrived. Anne Scavelli also called to find out if I wanted to have the license plate mailed or picked up. Robyn had designated Alaro Ramirez as my service advisor. I called him, and we settled on a day for the installation of the part and the rest of dealer prep. Al indicated that the warranty work to replace the computer part would take more than a day, because the entire dashboard would need removal and replacement in the process. Al arranged a free loaner car and asked me to come in on Wednesday, May 5 at 10:00 am. When I arrived, Anthony Styles greeted me and put my license plates on the vehicle himself, while we were discussing optimum bar tag placement, plastic vs. metal license plate screws, and other technical and legislative developments in the placement of license plate dealer promotional covers. For now, we left the rear promotional cover on the LR-2. Anthony introduced me to Al. Al and I discussed the work for the appointment. My wife and I put 1,800 miles on the fun LR-2 in 2 weeks. In addition to the warranty work, the free 7,500 mile oil change and check up would be performed, the dealer prep would be finished, the free tank of gasoline would now be supplied, and the second key would be programmed. We also discussed a newly developed sound of plastic rubbing when the steering column turned. We discussed the dealers choice of 93 octane Exxon gasoline for giving customers a free tank of gas. Al said that this gasoline never has more than 10% ethanol, but that other brands add unauthorized extra ethanol in their gasoline. Al arranged for me to meet Cliff Holverson, the on-site Enterprise service representative. Enterprise has improved their service. I was driving away in the car less than 10 minutes after I sat down with Cliff. I got the rental protection coverage. Enterprise did not charge the credit card right away, but only took a $50 hold (authorization). I was comfortable in the loaner car, a Hyundai Elantra having 14,732 miles on it. Some previous renter had violated the no-smoke rental policy, but I wasnt really bothered by the slight cigarette residue in the rental car A/C. The rental car was clean, well maintained, and in excellent condition. Also, when we picked up our LR-2 from Al on Saturday morning, the Enterprise contract was closed that day, instead of the following Monday. Charlie the mechanic (tech # 7244) had replaced the dashboard so it looked brand new. The A/C worked fine without whining. He also diagnosed the rubbing as caused by the front of our after-market floor mat abutting the steering column at exactly the spot where the turning wheel shaft is exposed, instead of cased off. He pulled the floor mat back and the sound disappeared. The only downside was a 2 inch x 0.1 inch black stain on the drivers seat, and a similar stain on the floor. All in all, the appointment went very well. The 3 days total time was unexpected, but we had a free loaner car. In that time, we got to appreciate the LR-2 a lot more, especially the quiet cabin and higher view of the road. The cashier, Shari, was friendly when we picked up the keys, and there was no charge from the dealer for 3 days of work. We took an approximately 500 mile drive in the LR-2 that day, and discovered that we got 6% better gas mileage on 89 octane Shell gas than the 93 octane Exxon gas. The error bar for the test is about 4%, so the result is significant, even though only one tank of 93 octane gas was used. We switched back to the 89 octane gas. I havent heard yet from the dealership whether the 93 octane gas is more effective in stop-and-go driving than for highway driving. I hope to hear from them, if any other test data is in their database.Truly, the manufacturers financing program provided the incentive for us to trade in a fine car that was bought only 8 months earlier. This financing was through Chase Auto Group, which does not have direct access to applicants personal records and other accounts at Chase Bank. Also, the paperwork for the car title and financing had to show a physical address, even though we dont like getting mail to our residence address. In the first week, I tried hard to get as much of the paperwork changed in the dealership to reflect our preferred mailing address. Keith Kay and Kelly Marshoni, the dealerships customer care database expert, worked hard to change as much of the electronic records of our mailing address as possible the third week of April 2010. So far, six weeks later, our financing notices now comes to the correct PO Box address, and about half the promotional materials from Land Rover North America. We got our ADVANTAGE PLUS package from Kennesaw, Georgia on a rainy day to our residence address, but the plastic outer wrap protected the contents. We are 6-and-6 now for mail to the house vs. PO Box. My hope is that the ratio gets better. I have not yet contacted Siobhan at Land Rover North America at 1.800.637.6837x2943 in New Jersey yet to verify the corrected mailing address. I did that 2 months after the last LR-2 was purchase, and after Kelly Marshonis and Darrell Ayress 4 attempts to correct our mailing address in August and September 2009 didnt work. Even with Siobhans efforts, I still received 2 items at the residence address in March 2010. I also hope that Chase Auto Finance Group changes their policy on automobile address on auto loan applications, so that I wont have to weed out and correct mis-addressed mail for many months to come. Miles at Chase Auto Finance Group said that once the note is set up (a process that can take up to 2 weeks, but which took only 4 days for us) the paymatic forms and other loan information can be sent to a P.O. Box address. Once the car loan shows up on the Internet accounts information for Chase customers, they can call Chase Finance Group and get their personal information changed, so that only one or two financial statements to a residence address need to occur. The first paymatic automatic draft will be in July, only 2 months after we financed the car--not bad. If Chase changes its physical address requirement, then all the paperwork on our next Land Rover can originate at our PO Box. Otherwise, we will just have to do commercial auto loan financing elsewhere, or put up with mailings to our residence address, no matter what is done at 4 locations in 3 different states, by at least 12 people, to change it to a PO Box address. Maybe a correct mailing address for Land Rover promotional materials and other important mail-outs is something that Mr. Tata, the Land Rover Company owner in India can do something about; but we all in North America cant stop the material from coming to a physical mailing address we dont want to use.

ebailey23

May 24, 2010

I recently bought a well used Jeep at Jaguar/Land Rover Houston North and I was very impressed with how I was treated. I was not buying an expensive car (probably the cheapest car on the lot) but they treated me like I was. I have bought cars at other dealerships and have even worked at various dealerships during college and so I have seen the way different dealerships are ran. The way customers are treated can always be traced back to management. A great management team sets the good example and then trains their staff on how to treat customers. I would highly recommend Anthony, Frank, and Roy to anyone and I hope to purchase a car from them in the future. Hopefully next time a Jaguar or Land Rover!

continentalgirl

May 24, 2010

I was very happy to have taken the time out to visit Land Rover North. My sales rep Mr. Anthony Styles was incredible! He never told me what he couldnt do; only what he could. In my book, that's excellent customer service. He comes highly recommended as well as the dealership!

flzamarripa

May 9, 2010

I left my car at work for three and a half months during my travels. When I arrived to get my car I could not open the door at all because the remote was not working. The buttons on the either of my keys where not doing anything at all. I didn't know if it was a problem with the car battery or just that the remote battery was dead. All I could think of how I was going to get into my car. I was able to speak with Carson Bryan on the phone, who was extremely helpful. He walked me step by step on how to get into my vehicle. Carson had told me that there was a key inside the remote (which i had no idea) which would open the car. I was able to open my door and start the car. He explained to me that the problem was that my car had been sitting there so long without running the battery. This lack of charge could have caused the remote to not open the car. The remote worked fined after this.I had no idea what I was going to do if I could not get into my car because the closest dealership is about two hours away. I was in the middle of my parking lot alone at work with all my luggage. I am really appreciative that Carson was able to help me through this struggle. Thank you for your help!

ross2010

May 7, 2010

Thank you for your help landrover. We bought a used vehicle that was on your lot. The manager was quick to help on the phone before arriving on site. We like our vehicle and will enjoy it for many years to come. They helped in ways that we weren't expecting.

amyhcastillo

May 6, 2010

My husband and I recently purchased a 2010 Range Rover. We have been very pleased with the promptness and level of service that we have received from the dealership. Carson has been great to work with and has really gone beyond what was expected with regards to customer service. I know that with any problem or question, Carson will handle them promptly and quickly.

smiguez

May 6, 2010

This is the 3rd Land Rover I have purchased from Land Rover Houston, 2nd from Carson Bryant. That should say it all. This guy is great to work with, goes above and beyond. Offers to pick my car up for me anytime I need service. Offers to come to my house to set my garage door opener up on the car. Carson is the man you want to ask for at Land Rover North Houston.

slh

May 6, 2010

I worked with Carson Bryant. Carson was a great salesman and I would recommend Carson to anyone buying a Land Rover. Carson was friendly and very competent. He is quite experienced about Range Rovers, and Carson was able to provide me with everything I needed to make my experience at Land Rover top notch. Thanks again for a great experience with Carson!

luiscobos78

May 5, 2010

I was very pleased with our service at Land Rover Houston North. My wife had been begging me to buy her a 2010 Land Rover LR2. We happened to be on the North side of Houston so we decided to stop in and test drive one. A salesman named Anthony approached us and allowed us to take him and my wife's dream car for a spin. We loved it and he gave us an offer we couldn't refuse so we bought it. We had no hassles and great friendly service. We would definitely recommend this dealership to our friends and family and anyone else who is interested in buying a Land Rover.

pieternellep

Apr 16, 2010

Nikki and Frank were wonderful...They were very concerned about needs and went beyond the pale to make an awesome event...I'm in the service industry and I know firsthand what examplary service is all about ! I would recomend anyone I know to this dealership !

C. Puntarelli

Apr 7, 2010

First time I meet with Carson, all I wanted was to have an estimated price for my old Range Rover. Carson was very helpfull, informative, and very polite. I left thinking about one day changing my old R.R. for a newer one. After a year or so Carson keep calling me, inviting me to come and see the new selection they had available. Christmas 2009 was just around the corner,Carson called to say hi and very politely invited me to see and drive some of they new Range Rovers.I took the time out of work and drove over to meet with him. Carson again very polite, offer me a cup of tea, ( I accepted )we then moved out to look at the R.Rovers in the lot, we talked and talked and continue talking about getting to a good deal. To cut the story short, I ended buying the most beautifull Range Rover Sport HSE. in town. I loved, my children loved and all my friend in the office are working extra to save the money to buy one. I will take anybody that one to buy one, strait to Carson without hesitation.Carson is a Gentleman. Thanks to his continue contact with me from time to time,I felt the time was right and I deserved a new one. Carson made it so easy to do everything, closed the deal and that very same day I drove away with my new Range Rover,Sport.I woud like to Thanks Carson for his help, honesty and support.

lkthornton

Apr 5, 2010

Everything about our experience with Nikki at Land Rover Houston North was wonderful. She was so knowledgeable and friendly and made this car-buying VERY easy. Nikki found THE PERFECT LR 4 for me and arranged to have it delivered VERY QUICKLY. She went out of her way to arrange a convenient time for US to sign the papers. She was also FUN and seemed genuinely excited for me! I feel like a real part of the Land Rover family.

lauradean

Mar 31, 2010

My husband did most of the legwork but he kept raving about his salesman. When we went in to do the paperwork and I finally got to meet him I could understand what my husband was taking about. Steve was a blast to work with and a bundle of information!

Jchrist0777

Feb 28, 2010

I have been to many dealerships in my time, but this delearship was the best by far. Steve Muffley was my salesperson and was beyond helpful and extremely knowledgable. He truly made my experience enjoyable, I only wish all sales people were like him. I will reccomend this dealership and Steve to my friends.

calvin15

Feb 7, 2010

It was a great experience! The sales consultant was dedicated to her job as of being on time and valued her customer. She spend extra time to locate a 2010 Range Rover Sport w/lux package blk int./ext., it was a rare vehicle due to limited production. I strongly recommend my family and friends to make their next vehile purchase at this dealer.

GreenHonda

Feb 5, 2010

I went to this dealership to check out a pre-owned vehicle that had been advertised on the internet. I spoke with Anthony by telephone before coming and found him very friendly and helpful. Upon arriving at the dealership, I was impressed with the establishment and the professionalism of the staff. I was especially impressed with Anthony who was professional, personable, and who easily answered all of my questions concerning the vehicle. I also got an excellent deal!!! I would highly recommend this dealership; and if you visit, talk to Anthony---He won't steer you wrong.

TritonV

Jan 28, 2010

To whom it may concern.This is a word of advise when purchasing a used car at Land Rover Houston-North. This is applied when one is having your car either repaired or dropped-off for service. Be aware about existing warranty on the vehicle, additional extended warranties and what is really covered. I am extremely disappointed especially on level of tolerance and how receptive the management treats their customers in determining whether your problem is cover or not ondur exixting protection plans on your vehicle. It is a total different experience from purchasing a car, which I had an excellent one.The Service Manager was very impolite not leaving you any options available although I was not at fault. This issue was a result of a poorly work done before the vehicle was sold to me, and two months later the imperfections starting showing. I did refer this issue to the person above mentioned. Instead, his attitude was rather critical and negative toward the vehicle and my persona (he really had forgotten that the staff under his supervision performed job). I was blown-off completely, in a very rude way. It made it clear that one really end-up paying in service, what you saved on the purchased of the vehicle. In order to escalate the issue properly and professionally, I decided to call his Supervisor. Unfortunately and "apparently" this gentleman was not at his office, so I left a courtesy message with a brief explanation on my problem. He never returned my calls. I am professional in the management and executive level. My complaint is not based on monetary issues. It is rather focused on the attitude, and lack of customer satisfaction on this individuals in that organization. I am the type of professional that when credit is due I do certainty take the time to give it. But also it goes the other way, such this this case. I can understand that these individuals have heard any excuse there is from people trying to get away with wrong-doing. I am taking my time to feedback to you, and to advise that I took my vehicle to another Land Rover location, and their curtesy and attitude was totally oposite from the one experience at Land Rover Houston-North. My issue was taken care of without hesitation. Also it is showed in this opportunity that the concept of "Customer Satisfaction" for Land Rover Houston-North is just rhetoric.....Good day

Adeolu

Jan 24, 2010

The sales persons were extremely helpful and courteous. Although i do not think this is standard but my buying experience was however marred by the excessively long wait time in sorting paperwork. I believe this could have been pre-sorted before my arrival to reduce the wait time.

smcgregor

Jan 12, 2010

I found the dealership and my sales consultant, Steve Muffley, to be incredibly helpful in finding a pre-owned Land Rover that met the criteria I had specified. In addition, he worked around my schedule to complete the sale, including staying past normal business hours. Overall the dealership was timely and had great service.

holycityfitz

Jan 5, 2010

Excellent experience with the dealership and particularly our salesman, Carson Bryant. Our son had bought a Land Rover from him and recommended we do the same..he was right on, as Carson gave us the very best service. We were missing our cup inserts and Carson worked to get those sent to us immediately. All personnel were friendly. We got a very fair price for our trade-in's and we also feel that the sales price of our Land Rover was fair.

straycat7

Jan 2, 2010

Vehicle was priced to move. The staff was courteous and efficient. (No surprises in the end). We purchaced a used vehicle (Modestly priced Mustang) from the dealership and were treated as if we had purchased a land Rover or a Jaguar.Dealership was clean and comfortable. I sure enjoyed the free coffee from the delux multi-product coffee/capacino/latte machine. The "lodge" look of the Rover dealership was warm and relaxing.We'll be back just as soon as we can afford a Jaguar, Range Rover or another modestly priced Mustang.Rob Hunsaker

aburch6

Dec 21, 2009

Joshua was very friendly and not pushy when it comes to selling a car. He was willing to go the extra mile to get exactly what I wanted. The trade in value was exactly what I was wanting to hear, which made the process even smoother. I will tell my friends about this dealership for their future needs.

tws

Dec 17, 2009

All of the dealership's staff that I worked with were very friendly and helpful. The dealership was great at keeping us informed throughout the order, purchase and finance process for our new Range Rover. This is our 7th Land Rover vehicle but it was out first experience with this dealer and we are completely satisfied.

ADWILKE

Dec 5, 2009

Patrick was an excellent sales consultant to work with. The dealership as an online communicator, and for me, that is a great way to begin communication. I was looking for a used Land Rover and with a few quick texts he was able to answer a majority of the questions I had. Everyone at the dealership was very friendly. After test driving, Patrick and I negotiated the purchase price rather quickly. I bought the Land Rover Discovery 2 days later and everything was done very efficiently. I definitely have to say that when it comes to fill out and sign all the paper work, it was the best experience I have had when buying a car! Patrick was very friendly, made sure all my questions and concerns were answered and I would recommend him and the dealership for anyone interested in a Land Rover!

LoveOurRR

Dec 2, 2009

Our experience at the Land Rover Houston North dealership was outstanding..once again. This is our third vehicle to purchase from them and it gets easier everytime. Nikki Mojica is definitely the person to ask for when you are in the market for a new vehicle. She was always available to answer our calls and if she was with someone else, she promptly returned the call. We feel like she worked hard to get our monthly payment down to where we wanted it and she went above and beyond to make the whole experience smooth for us. We drove several if the vehicles until we found the right one. When we wanted a different color that had to be brought in from elsewhere, she communicated at great lengths and made sure we got what we wanted. We are so happy with our new Range Rover!

htownd

Nov 29, 2009

I had a wonderful experience buying my 2008 Ranger Rover Sport. NIKKI MOJICA was a extremely helpful and courteous. She took the time to really help me understand my new purchase, and answer all my questions. I am very pleased with my purchase and look forward to coming back in the future.

Shazi

Oct 27, 2009

This dealership was great. I had the pleasure of working with Nikki Mojica, Nikki was very helpful in the sales process every step of the way up until we had purchased the vehicle. I would definitely recommend others to got to this dealership and work with Nikki Mojica, she's excellent!

CHEFNONNI

Oct 26, 2009

I CALLED LAND ROVER NORTH TO INQUIRE ABOUT A USED LR3, I WAS TRANSFERED TO CARSON BRYANT, HE WAS SUPER FRIENDLY, WE SET AN APPOINTMENT AND I DROVE UP TO LAND ROVER NORTH TO MEET CARSON BRYANT AND SEE WHAT DEALS THEY HAD. I WAS GREETED BY CARSON BRYANT. HE SHOWED ME THE CAR AND WE DROVE IT.THEN I WENT INSIDE TO MAKE THE DEAL, IT WAS QUICK AND SMOOTH, CARSON TOOK VERY GOOD CARE OF ME. I REFERRED A FRIEND TO HIM.CARSON BRYANT MADE MY EXPERIENCE AT LAND ROVER NORTH VERY REWARDING, IT WAS ONE OF THE EASIEST EXPERIENCE IN PURCHASING A CAR. I HIGHLY RECOMMEND CARSON TO ANYONE. HIS AFTER SALES SUPPORT IS EVEN BETTER THAN THE PRE SALES.

nari_son

Sep 25, 2009

My husband and I visited the Land Rover Houston dealership and was very, very turned off by the servcie we received and decided to give Land Rover Houston North a try. My husband called the dealership and spoke with Stuart Adams to ask some general questions before driving out to the dealership. Stuart took his time and answered all of his questions and was very professional. About a week or two later, Stuart called my husband as a follow-up call and to see if he was still interested in purchasing a vehicle. We decided to visit dealership. Land Rover Houston North was such a better enviroment and the staff so much more professional and pleasant to work with. We started looking at the 2009 model but ended up purchasing a 2010 model. Stuart is an exceptional sales person to work with and Rebecca White was also exceptional. I felt as she went above and beyond to ensure we got the loan we needed to close the deal. You typically have an unpleasant person finalizing your car deal at any other dealership but Rebecca was a great breath of fresh air and a nice way to finalize our purchase.

nicolas.tirogalas

Sep 5, 2009

Excellent customer service and sales team. Both Nikki Mojica who was the actual sales representative as well as the finance director were very helpful in walking me through to have everything done before I can drive away from the dealership. This was my first vehicle purchase and I would do it again at the same dealership!

EricDCarlson

Sep 3, 2009

Land Rover Jaguar Houston North Dealer Number 26031Summary:Very good service, especially on the most important things, but has poorer service on special details--which they work hard to correct if a problem arises.Details:The dealer has a really good team approach to the vehicle sale. Juan Carlos did a good test drive, and then asked us what we want--very important. We made a deal; dealer accepted our trade-in with a fair offer; Rebecca got us financed at a preferred rate in less than an hour. They prepped the vehicle on very short notice, and opened special places in the dealership to get parts that were needed, such as an interior trunk cover. We drove off with the new vehicle less than 2 hours after we showed up for a test drive. We retrieved a pair of gloves from our trade-in 2 days later--the dealer found them okay, and brought them to us in the office of Keith and Darrell on a day that Juan Carlos had the day off. We got a thank you letter from Juan Carlos 2 days later to the wrong address. I called up the dealership, and Kelly Marshoni quickly and professionally updated my file for the correct mailing address. Now we should get our mail from them okay. Later today I will correct the mailing address at the car note lending institution. Two days later, I emailed Juan Carlos, and left a message for him by telephone the next day with 4 questions about the purchased vehicle. I reached Juan Carlos by phone the next week, and he worked quickly to respond to each question. The dealer called me about 3 days before the temporary plates expired to notify me that the license plates had arrived. I telephoned Juan Carlos for an appointment, and was able to arrange for the oil change the same day. I strongly recommend that anybody doing service there to call ahead to make sure they have the time--we shifted my plans only 1 hour, on just 3 hours' notice, so that I could do all the necessary details in just one trip. At the point of sale, Juan Carlos promised a free oil change--we used it when the plates arrived, about a week earlier than the prescribed mileage--no problem. The dealer uses the correct motor oil, and offers a free oil change to each customer, from what I understand. The day of the oil change, Anne was nice and had plates ready. She is also always friendly and professional over the phone. I guess it's better that they called me to pick up the plates; however, I was expecting them in my PO Box. Juan Carlos also secured 2 interior plastic cigarette lighter covers for me at no charge, which did not come standard with the vehicle that I purchased. Robin was professional and nice when writing up the service order for the free oil change. I inquired about parts with Marcello on two visits. They had a catalogue, but could not give it away--so they directed me to the website for further questions about specifications. They knew their parts and could answer most questions right on the spot. The parts department is well stocked, and I purchased some leather cleaner there which is unavailable in standard autoparts stores. I am pleased with the leather cleaner. Crystal is a professional cashier, and friendly. I waited less than an hour for the oil change, and Juan Carlos was very helpful in introducing me to Robin, directing me to Anne to pick up the plates, and getting my new vehicle from the service lane to my pickup under the south-flank portico of the dealership. We discussed that cleaning the hubcaps of a vehicle increases the perception of cleanliness, and I cited a change in the ranking of cleanliness of cars in my rental car location from near the bottom to 6th in the nation, out of 400 rental locations, with the simple change of wiping the brake dust off the rims. That was about 10 years ago, in an industry I no longer work for. I recommended that step for the dealers' loan-a-cars, which are fine vehicles and quite clean inside. Finally, the waiting lobby is nice, has good TV, and excellent coffee. No mention of this dealership would be complete without fine words for James Herford, who patiently and professionally answered all our questions about the Land Rover that we test-drove in 2006. He has moved on to a different brand in the same system of 260 dealers, but his professionalism brought us back to Houston North to shop in 2009.

texasstatealum

Aug 31, 2009

My salesman made the whole process a breeze. His no pressure approach combined with his through knowledge of his product gives the typical salesman mentality a whole new meaning. I was stubborn at times but he never let it bother him. I will from here on out tell all my friends and family to see him. The price was in my range as well. Steve Muffley keep up the good work!

i012426

Jul 26, 2009

I would give the customer the choice of whether they want to add some of the "optional" dealer prep add-ons. The quoted price did not include these add-ons and thus it caused additional negotiations on the price that wouldn't have otherwise been necessary.

mickrodney

Jul 8, 2009

I am extremely pleased with my Range Rover Sport and very impressed with Land Rover Houston North. My husband previewed a car he thought I would like. When I went to the dealership to make the purchase, he was not able to attend. Regis was great at explaining everything and when my husband had some follow-up questions, Regis addressed these concerns via telephone. Anthony was great with the demonstration of the vehicle features, including rock climbing, which excited my son. I received a wonderful thank you letter. When I returned to pick up my registration documents and license plates, I received just as much attention as when I was interested in making a purchase. The customer service is excellent. After visiting several dealerships, I am glad we settled on Land Rover Houston North.

tgoudy

Jun 29, 2009

My wife and I are having a horrible experience with this dealership. We went into the dealership at about 12:45 pm on Friday. June, 19, 2009. We did not leave with our Certified Pre-Owned 2007 Range Rover HSE until 7:30 pm. A light on the dash came on during the ride home. We tried to investigate the light, but we were given the manuals for a Range Rover Sport. After contacting the salesperson, we were told that the light was related to tire pressure. I attempted to add air to the tire on Sunday and the valve stem broke. My wife returned the vehicle to the dealership on Monday (3 days later). Darrell agreed to replace the tire with the broken valve stem and give the car another inspection to check the other 3 tires for the same valve stem problem. My wife requested the certification checklist for our vehicle. The checklist revealed that the car was not brought up to standards before we left on Friday, June 19th. Three of the tires were at 3/32 tread and the tire with the broken valve stem was at 4/32 tread. For certification, tires must be at 4/32 tread. Our front brake pads measured 1mm and our rear pads measured 3mm. Only our front pads were replaced. Certification requires that the pads be at least 50% of new. New pads start out at 10-12mm. Our pads were below 50%. When my wife picked up our vehicle from the dealership on Friday, June 26, 2009,she spoke with the general manager Jason Lacher. He agreed to replace the 3 tires that did not meet specs. After reviewing the entire chain of events, we realized that the dealership still did not pay for the tire that had the broken valve stem, and our rear brake pads still do not meet certification requirements. I have left Jason voicemail messages and sent an email stating the unresolved issues that we have with this dealership.If you disregard my experience and still decide to buy a certified pre-owned vehicle from this dealership, be sure to request the checklist for your vehicle and also a list of the measurements required to meet certification.After the general manager received my email regarding the unresolved issues, he opted to just let us return the car rather than doing the proper repairs to bring the car up to the certification standards.We returned the car on Thursday July 2, 2009. The nightmare is over!!!!

hurleyirish

Jun 24, 2009

We cannot say enough about Anthony and the dealership. Anthony took care of us from the first minute we sat with him. We were in and out. Got a great deal, apr rate , and a awesome Land Rover. Thank you again Anthony! KEEP IT UP!FOCUS FITNESS STUDIO

TritonV

Jun 1, 2009

Have a good experience purchasing my LR3 from Jaguar Land Rover Houston-North. Nikki Mojica is a very experience and knowledgeable Sales Associate. She is very professional and does what it takes to meet or exceed customer satisfaction. Although I had a pre-approval to buy from a different financial institution, Nikki and her financial team went out there to get me a better option. I am please for the work Mikki and her team did. The outcome was very positive, and really made this experience hassle free. That is what establishes the difference from other dealers in purchasing a luxury vehicle.

nurseday01

May 29, 2009

Anthony was really great. He was very informative, the test drive demonstrating the all wheel drive ability was great. He was not pushy at all gave the facts and anwered all questions. We arrived close to closing but he stayed the course until we were done with the whole sale which was after 8pm. He is very knowledgable about the vehicles. He has called several times since my sale to check on me to make sure everything is going well. He has made me feel very comfortable as a lady going into a dealership wanting to purchase a vehicle. I thank him alot it was a great experience. Rebecca was great as well on top of things and very informative on the finance side as well as friendly.

chads

May 28, 2009

Overall we had a really nice experience with Anthony. Very organized, quick to return calls and always called when he said he would. There was a minor communication error between Anthony and the Sales Manager which was resolved regarding the interest rate we were being offered. After a discussion with Sales, it was resolved. We feel like it was an honest mistake. After we purchased our Land Rover, Anthony had the Service staff meet us after and go over a few items we had questions over. We hope we work with Anthony again.

pwiman

May 26, 2009

Stuart Adams made buying the car that I purchased a pleasure instead of a chore. There was no high pressure, just honest dialog on what the price would be. Stuart took the time to explain the benefits that came with the car and made my daughter (for whom the car was purchased as a birthday gift) feel very special even though we were purchasing a used vehicle. I would recommend this dealership and Stuart Adams in particular to anyone wishing to have a pleasant experience when buying a vehicle.

bowde005

May 26, 2009

I am very satisfied with my purchase. From day one, Anthony was very accommodating, informative, and professional. No phone call went unreturned. He structured everything around my situation, my location, and my specifications. I cannot say enough great things about him. He really worked hard to get me the car that I wanted and no stone was left unturned. His manager, Regis was equally accommodating and Rebecca is just a great asset to the finance department. I would recommend anyone to purchase a vehicle there. The atmosphere is friendly and laid back. I will definitely be referring a couple of my friends and colleagues. Thanks Anthony for making this an enjoyable experience. I love my Rover!!

TritonV

May 26, 2009

Nikki was my sales associate. On the first day she gave me a run down of what they have on stock. We went on a test drive on a pre-owned LR3. I am very impressed how knowledgeable Nikki is about the Land Rovers. Her long career and experience with customers showed thru the entire process I went thru buying a car at Land Rover Houston North. Nikki is very courteous professional and willing to not only meet but to exceed customers expectations. There were no hassle at any moment, and that is what establishes the difference from buying a vehicle somewhere else. All the Financing Staff at LR Houston North went the extra-mile to obtain the best interest rate available. I picked up my vehicle today (Memorial Day). I am way satisfied on the outcome. My appreciation and respect to Nikki and her team. They really made things happen. Next time when I find myself searching for another vehicle I will not hesitate to knock on their door first. Thank you all. OJM

mscrouch

May 25, 2009

We had a great experience. Nikki Mojica was friendly and helped make the car buying experience very enjoyable. She was very patient and answered all of our questions. I would definately recommend her to anyone looking to buy a new or used vehicle.

jmcconnell

May 23, 2009

Paul Smith and other sales team were great. Paul went above and beyond the sales person's norm. This is our second vehicle from this dealership. Debbie and Jackie in the service department have always been extremely helpful and have always been first class with the customers. They end up being a friend of their customers. Overall the dealership is great and should keep you as a return customer.

t-mac

May 13, 2009

Anthony was my salesman and he called quickly after I inquired online and met with me the same day, it was easy doing business with him as he is quite laid back. The dealership was warm, clean, inviting and had a fabulous coffee machine that served Chai Lattes how cool is that! I also got to watch the Cavs smother the Hawks on A flat screen while I waited and sipped my latte in a big leather chair nice way to wait. We test drove MY beautiful certified 2006 LR3 then he took me on the rock course SOLD! I like no bull business quick easy out the door and he had the car in my drive way in less than 24 hours.Did I mention Ms. White in financing had crayons and a coloring book for my daughter? I love prepared people(she even gave me magazine I wanted because it had a restaurant guide I had to have). That step was quicker than ive ever experienced since so much time spent trying to upsale that its nice to be in and out in a hour without being pressured to buy more. When I was leaving Anthony not only put my belongings in my new LR3 he even installed my daughters car seat nice, that was appreciated. Overall this was a great experience and will definitely be passing the word along.Regards,Tracy McCulloughHouston TX5/12/09

cjones

May 11, 2009

found a used vechicle, able to agree on a very fair price, got top dollar on my trade, enjoyed free expresso while waiting for paperwork, which didn't take longI'd recommend them based on this experience, they were very nice and didn't try any silly sales tactics

niyak

May 2, 2009

I don't live near the dealership but they made the purchasing process fairly easy. Once I went onto their website I contacted immediately by Mr. Styles. He listened to my needs and developed a deal that was suitable for me. Normally buying a car is a long process but I didn't spend over an hour at the location.

FrodeHveding

May 1, 2009

I was looking at trade in my '07 Nissan Maxima to a Land Rover LR3. I needed a car for extreme offroading. The dealer had several used Land Rovers on location. I was convinced that the Land Rover was a great car for off road after a short test drive through a customized "off road track" they had on location. I will ship the car off to Oman where i am going to be living. So i guess it remains to be seen how good it actually is off the road.... Great dealer and great service!

tranke

Apr 23, 2009

Excellent service. I was accommodated well and I hope to do more business in the future. I chose this dealership initially because of proximity of location from my home and was pleasantly surprised by the extra step service provided for me. It was my pleasure to be your customer.

ChipBetz

Mar 31, 2009

Stuart Adams was one of the best car salesmen that I have delt with in over 30 years of buying cars. He did everything I asked for and more to make me happy. He was very ethical and straightforward which are rare qualities for people who sell cars. I would recommend him to anyone who is interested in buying a car...He is just a great salesman and a good guy to boot. I also hear that he is a good singer. How can you top that! Rebecca White was also great to work with in Finance. Only real problem is the guys who clean up the cars...need help here, but I understand they are working on that.

bigstevo18

Mar 27, 2009

Greeted very kindly. Service after purchase has been great. Stuart Adams has really been helpful in my first car purchase. Has been prompt with callbacks and helpful with assistance. Dealership has done a good job of paperwork and keeping everything simple. Thank you.

mjs9297

Mar 22, 2009

Purchased the car while living abroad... angela was very patient, helpful and made the process easy for me. Price was excellent. I also needed the vehicle shipped to a state other than Texas and she arranged for that as well. The vehicle was used and was in excellent condition. Overall, the experience was great. Only two minor issues: a few interior flaws I wasnt anticipating but nothing that was too shocking for a used vehicle... and no floor mats (a very dumb corporate land rover thing)... this is my second range rover and when I bought my first one the dealer threw those in for free. It would have been nice to get them for free or at least be aware the car wasnt coming with any and have the ability to purchase from LR houston to save on the hassle of rounding them up in my home state.... oh well. Angela was great overall and I appreciated all her help. WOULD/WILL DEFINITELY RECOMMEND HER.

ajmeerza

Mar 18, 2009

I live overseas in Kuwait and I was interested in buying a car from Land Rover Houston North whereby I was directed to deal with Juan Carlos. Juan was the best person I have ever dealt with in a business transaction. He was so honest, cooperative, helpful and a person that deals with customers as "everything is possible and doable". Doing a business transaction remotely can be very frustrating, but Juan made it as if I am sitting on the other side of his desk. Thank you Juan.

cpl2178

Mar 16, 2009

Completely Awsome experience. My easiest auto purchase ever. AJ even delivered the vehicle, all the way accross town, on the most awful weather day. He then offered a very detailed and complete demonstration of the vehicle.The finance department was a pleasure also. No upsale, just straight forward transaction.

TX_Wolverine

Mar 12, 2009

AJ made the buying experience very easy and pleasant. Even though I stopped in to look at another model of car that I saw on the lot, I left with an LR3! I stopped by on Saturday and left with the car on Monday ... the delay was my choice, not caused by the dealership.I have not had any service yet, so I couldn't answer the quality of work question.

rbhemmer

Mar 7, 2009

Marlon did a great job, especially on the test drive! Will be coming back soon. He was very knowledgeable throughout the entire visit and took the time to show us all the cars we wanted to see. I was also impressed with the dealership as a whole, as after we were through speaking with Marlon, we were approached several times by other salesmen asking us if we needed help.

JacFerg

Mar 1, 2009

I am 30 years old and I have purchased 15 vehicles. Over that time period- I worked with several sales people. Some of them I liked and most I did not. However, Nikki Mojika is really the reason that I purchased my new vehicle. She made me feel so comfortable! She was not pushy, but she made sure that I worked out a deal that I knew was right for me. As far as I am concerned-I will never purchase a new vehicle from anyone from now on, but her.Thanks,Jaclyn Ferguson

gill2152

Feb 27, 2009

I have been around car dealerships for quite a while and Steve Muffley at Land Rover Houston North has been by far the greatest salesperson to deal with. Great job Steve! I will tell all my friends about him and the dealership, everything was upfront and easy. Most everything was accomplished via phone and email. Again, great job Steve Muffley!

renee Burns

Feb 26, 2009

Great experience. Nikkie is a helpfull sales associate. She did a wonderful job before and after the sale. I had given up all hope on from Nikki changed my mind. She went above and beyond her duties to please me the customer. Very helpfully, she has helped me sgetting another car, but one phone call everal times.

kcollins

Feb 26, 2009

Nikki Mojica always takes great care of us when it's time for a new Range Rover. Nikki had everything ready for us when we got there. She took care of having our trade emptied and didn't let us forget our ez tag sticker :) Our new Range Rover was ready for us to take off once we signed our papers. Thanks Nikki!

mgreen

Feb 26, 2009

This was my first luxury car buying experience and Angela made it everything I thought it would be. She was friendly, fair and honest. My buying experience with Angela from the moment I set foot in the dealership to her follow up after delivery has been fantastic! I highly recommend her. You will not be disappointed!

erinryan

Feb 19, 2009

My husband and I have dealt with Nikki Mojica on numerous vehicle purchases from this dealer and a previous dealer. I have purchased 3 vehicles from her recently and she always makes the experience very easy and fast. I would recommend her to my friends and family. She always meets my needs and is very willing to accomodate in anyway she can.

jrhughes53

Feb 16, 2009

Dealing with Stuart Adams made this the most pleasurable car buying experience I've had to date. Even though accounting screwed up the paperwork when it came time for me to sign everything, overall it was still worth the wait. Stuart was courteous, knowledgeable, not overbearing, and answered all my questions. As someone who buys one or two new cars every year for my wife, kids, and employees, I appreciate being treated in a professional manner which is what Stuart and Land Rover Houston North did. Thanks again!

kenredrock

Feb 10, 2009

Land Rover north was great. I live in River oaks, but drove all the way up to 1960 since they had the black on black Range Rover HSe that I wanted. Angela worked to get me the best deal and I paid cash for the car. She even drove all the way down to River Oaks the next day to pick me up so I could get my old car. Anyway, I really enjoy my new Range Rover and the purcahse experience was excellent.

jennpete

Feb 9, 2009

I was recommended to contact Angela Bassett by a friend that had previously bought from Angela. I contacted her, and she was very helpful and patient. I had a specific request for a type of car I was looking for, and she kept me informed often as to the progress of her findings. I went to other dealers looking at cars, and she was able to tell me if it was a fair deal or not, and what she thought she could do for me. After dealing with her for several weeks, she contacted me that they had taken a car in trade that was exactly what I was looking for. She gave me the price of the car, and had the car service and cleaned for us to test drive. I did my homework on various sites and found the price she had was very good. She and the entire dealership worked with me to get an excellent rate on financing, and were patient while we made our final decisions on the car. I most appreciated the follow-up I had with Angela, and the lack of sales pressure to buy just any car. She went out of her way to give me the facts to tough questions, even if it was not in her best interest. We love our car and look forward to doing business with Angela for our next car.

aclifford

Feb 9, 2009

LR Houston North and AJ in particular were extremely helpful in getting me the car I wanted, Range Rover Sport Supercharged in red, for the price I wanted to pay. The follow up from AJ was exemplary. I have no reservations at all in recommending this dealership to anyone wanting a Land Rover, Range Rover or Jaguar.

LRLOVER

Feb 6, 2009

Purchasing a vehicle from this dealership has far exceeded any other dealership experience. The reason for my visit was to look at a car my boyfriend was considering buying for himself. (He had visited another LR dealership the previous day however felt as if he was not treated properly and not taken seriously). At the time, buying a car for me was not even a consideration so I knew nothing about LR. All I knew was they looked great on the road. As I listened to Mr. Earl explain the quality, craftsmanship, and over all performance of the vehicle I understood why someone would want to own such a great vehicle. So I decided to take a little spin and determine for myself. Well I loved it! Since I drive long distances to work, safety was the first priority and then of course comfort and convenience features. It is great to drive vehicle that has everything you need plus all the extras. Rebecca works in the financing department and was superb. Again no pressure to buy or add-on extra warranties. She actually helped me determine what warranties would be best. By asking me questions, we were able to customize what would be beneficial and suit my needs efficiently and be cost effective.Since the purchase I have been in for service. (This was by choice though not for any type of mechanical problem). The service department is extremely friendly. The modifications performed by the technicians in the parts department took pride in their work and were extremely detailed oriented. They didnt leave my car messy. Also Jose picked me up from my office and was very prompt, professional, and even opened and closed the car door for me. Jose even helped me with my work bags. The best part about the experienceI never felt pressured to buy. I would certainly recommend this dealership and owning your own LR. You wont regret it.

donnierb

Feb 6, 2009

I recently upgraded my 2005 Land Rover LR3 to a new 2008 LR3 at this dealership. I must say it was the best car buying experience that I've ever had. From the friendliness of the entire staff to the buying process it was all excellent. Stuart the sales representative helped me on my deal. From the initial phone call that got me interested in driving from central Houston to North Houston and the time he spent with us throughout the process. He was friendly and knowledgeable about the product and what he didn't know he didn't hesitate bringing over an expert to fill in the gaps.The rest of the process from the sales manager to the financing process, was all done professionally with little or no pressure on the deal or on add-ons. A thoroughly pleasant experience. As I stated earlier, my best car buying experience ever.The service department also did excellent work getting my LR3 ready and spending extra time to get some custom work done right, the first time. I'm very pleased with the vehicle and the total experience.

accr27

Feb 4, 2009

I really enjoyed my experience at this dealership. This was my first vehicle purchase and I was very nervous and did not want to get "screwed". I give the dealership and John the best rating possible because I felt that John and the overall dealership were very upfront and honest from the very beginning. Before going to this dealership, I went to another Landrover dealership in Houston and I just did not feel like they wanted my business or cared about my experience. John, thank you for your services and thank you for answering all my questions. You are very much appreciated.

joeeash

Jan 25, 2009

Stuart's professional attitude is what brought us back to LR to purchase a new car. We visited a few other dealerships and were not as comfortable with the sales representatives we spoke with. When working with Stuart we felt good about our decisions and whom we were working with. We would definitely recommend a friend to visit the Land Rover dealer and ask for Stuart by name.

marshhugh

Jan 13, 2009

The reasons for my ratings is the customer service was great,I did not rate the quality of work been as it was a sales call the overall experience was great. I went for a range rover sport, and found out I was not able to afford that model but was happy with the used model I was able to pay for. I think the price was reasonable and the sales guy was personable, and I would recomend the dealership to anyone.