Used Cars for Sale at Larry H. Miller Chevrolet Murray in Murray, UT

Tadd H.

Jun 1, 2016

Everytime I go in to have my vehicle serviced it's a great experience. They treat me with the upmost respect and take care of all my vehicle needs. What's nice is they inform me of updates/recalls before the factory has even sent out letters of notification. Awesome and very very friendly and professional in every aspect. I won't go anywhere else.

Jason Estes

May 15, 2016

My wife spoke with Russell by phone telling him what our needs and price range were. When we arrived he had exceeded our expectations. He really went to work for us through the financing process too.

connie

Apr 23, 2016

I bought a used Chevy Tahoe I had it for less then a week I had major issues , they refused to help with the cost for the repairs. I had to pay a large amount of money to fix it . They offered 10 percent assistance . I do not recommend this dealership .

Jessica

Apr 11, 2016

Best service! Very friendly and helpful. Every time I have taken my truck to be service my wait time is super fast and I love their convenient hours. Walk-in's are welcome.

Tanya

Apr 6, 2016

Like most people, I hate car trouble ~ I have somewhat of a phobia actually. However, this Chevy service center has been great every time. I recently needed a new battery. I was able to get an appointment right away. Customer service was great and I got a good deal on the battery and installation.

Tadd

Mar 8, 2016

Good to go. Was able together in and out even without an appointment. Very friendly and professional to deal with. Awesome people to work with and we was taken very well care of.

Douglas Orton

Mar 3, 2016

Everything was great. Service went well and was delivered on time.

Janyce Jones

Feb 29, 2016

I was the first person waiting for the service department to open at 7am. Once the doors opened I pulled in got out of my car and watched 5 people be waited on before anyone came over to me and asked why I was there. Very insulting to say the least!!!

roy Evenson

Feb 29, 2016

Only issue was that within one mile from the dealership after my scheduled oil change... check engine light came on. Went right back and they took care of the issue immediately. Bad seal on oil fill cap.

djsland

Feb 26, 2016

I went to your service department to see about getting running boards on my new truck. I was referred to Johnny Griffith as he was the expert on accessories, he waited on me right away and showed me the selections and we looked at them and decided on which style. He made the appointment right away and it was installed very fast and they cleaned my truck. A very good experience!

Ron

Feb 26, 2016

The recall was taken care of relatively quickly and they washed my truck as well. Very much appreciated the car wash.

J Watson

Feb 16, 2016

When I called the dealership and dealt with Russell Baldwin, everything went very smooth from him listening to my wants, needs and desires. We found the perfect truck that would help me in my daily adventures. I was in and out in a couple of hours. I will totally go back and purchase again when I'm in the market :)

Lance.hunt

Feb 13, 2016

My recent visit was absolutely satisfying. I had a schedule change which would have interfered with a previously scheduled service appointment I had at the dealership. Due to the schedule change it would not have allowed me to keep my appointment. I called and asked if there was another time preferably the day I called. I was accommodated. The service team was able to get me in that day in the afternoon.This was very much appreciated.Thank you LHM Team

Ken Bement

Feb 12, 2016

The service representative was one of the best I have ever had

mowmow

Feb 12, 2016

The staff at LHM Chevrolet are AWESOME! Most friendly and helpful. The service was performed quickly, yet I always feel they do a thorough job. A+

GPeterson

Jan 15, 2016

Colton was a great salesman and helped me get into the car I needed. They were very efficient in the whole process and didn't have me there all day long. Also, I had my 6 and 9 year old children there. They were treated very well and had fun in the kids playroom. Great experience for buying a used car.

Bobbykc

Dec 22, 2015

My wife and I recently brought our car to the larry h miller chevy service center in Murray. I was told over the phone and at the service center that my diagnosis was going to be completely free and covered because of a check engine light. They went over everything with us still reassuring everything would be completely free so after we signed(Tom) the man there circled the number 113 NOT $113 just above our signature(which to me didn't mean a price or cost since I already put my trust in them thinking there was no cost) so in no way did it show we would be paying money for this diagnosis.and hour later we got a call back saying we owe 113$ and we could not pick her car up and until we paid it. When I tried asking Ralph why we owe money and were told it would be free by 2 people there he got snappy and short with me which confirms they knew they were ripping us off. Then when I went to pick my car up I asked to see the paper I signed and Ralph called in another employee as to intimidate me because he knew very well he was scamming me out of money..I have never taken my car somewhere that they tell me everything is free and let me leave believing it would be and then charged without calling me first. I had no choice but to pay .I know they LIED TO ME ,so nicely to my face (don't worry Robert it completely free of charge with their fake smile) Please ask questions and read everything before you sign anything from them they are scam artists and I know I'm not the only one this has happened to..if you want a FREE diagnosis go to O'Reileys..

BPharm

Dec 11, 2015

Great experience. Promptly addressed me when vehicle arrived, clean and comfortable waiting area, service performed as requested in timely manner. All issues addressed.

marcos

Dec 6, 2015

I have been going to these guys for years for my car services in buying my truck always a good time I like the waiting room and these guys are always helpful try to get you out in a fast and timely manner.

Kirstyn Rodriguez

Dec 3, 2015

The customer service was great. I was in and out within an hour.

Hezzy

Nov 23, 2015

I brought my 2011 Chevrolet Traverse LT into the Murray, UT Larry Miller dealership on 11/20/2015 for service on the rear hatch door specified under GM safety recall 15240. Arrived at the service center on-time for my 8:00am appointment. The duration of the service work was estimated to be 90 minutes. I was pleasantly surprised when the car with service completed was returned to me at 8:35am.

ShannonH

Nov 22, 2015

The Larry Miller Chevrolet Dealer provided excellent service for me during a routine maintenance! They were on time and very prompt in their service! I arrived early to my appointment and they took my vehicle in immediately. They treated me with respect, as they held the doors, called me by name, and asked if there was anything additional that I needed. There was no fee for the services and my car was washed! Thank you so much!

Meesh

Nov 16, 2015

This is our 4 vehicle purchased from Russell Baldwin at this dealership. Russell goes above and beyond for his customers and we will continue to come back and refer him to our family and friends. This round we finally bought a Chevy. It's a 2015 Chevy 3500 Silverado High Country.

Nattified

Nov 14, 2015

Larry H Miller Chevy was amazing! I had been trying to get into a new car for months. I worked with Mark Mattice and he made it happen. We love our Sonic! Thank you to everyone who helped make this happen.

jetstar

Nov 13, 2015

Mark Mattice always makes me feel welcome there! Helpful customer service. Although busy on Saturday's with many cars, they try to get through them as soon as possible.

Jamie

Nov 5, 2015

I absolutely love everyone I deal with at LHM Chevy in Murray and will for sure send business that way.

Francophile

Nov 2, 2015

The mechanics were super helpful and understanding. I really appreciated the free shuttle ride.

Trevor

Nov 1, 2015

Service writer was very nice and informative. Price was fair with no surprises and the shuttle had me to work with no problems. I'll definitely use their services again!

bob layton

Nov 1, 2015

Ron Franklin worked hard to get me the truck I wanted

Dianne Moore

Oct 31, 2015

It was done fast and easy to make the appointment. I have never used Larry H. Miller Chevrolet for my emissions or registration before. Great job.

Walter R Spanton

Oct 29, 2015

Very fast... Very efficient... Great purchasing process and very knowledgable.

Louis Brown

Oct 22, 2015

Brought truck in for oil change and maintaince. Was serviced in good time. Thank you

d0njatk1n

Oct 11, 2015

Both the sales team and service team are top notch. My time was limited and I received quick and courteous service. I highly recommend Larry H. Miller Chevrolet.

Jesse

Oct 10, 2015

Always use Larry H Miller Chevy for services. Don't go anywhere else.

Bruce Gramse

Oct 1, 2015

Very nice job. Friendly staff anx very helpful. They did the repair in little under an hour

Mammas

Sep 26, 2015

As always we had a bother great experience, everyone is so professional and kind. Fast service with very little waiting period. Always meets my expectations!

Kaz

Sep 7, 2015

Matt was wonderful. He always takes care of me. I wouldn't go anywhere else. And the car wash is always an added bonus. Thanks!!

C. Reed

Aug 31, 2015

Called to schedule an oil change, service consultant immediately scheduled us and seen to it that our car was finished in a timely manner as we had other appointment to attend to but before our car was returned to us the service department had it washed. We enjoy the service we receive each time we visit.

Patrisha D Milne

Aug 28, 2015

I have bought 3 cars from Larry Miller in the last 5 years. Everyone is always very helpful and kind.

Brenda Hennefer

Aug 22, 2015

I have always had great service at Miller's. Associates are informative and conscientious when providing service

Sddance

Aug 17, 2015

My only complaint was that I was told one hour and it turned out to be two hours for the dash replacement. Other than that I was completely satisfied.

CJ

Aug 13, 2015

Service was quick, competent, and friendly. I appreciated the included car wash! Tom Scharlow has a great haircut! Your dealership is farther from my house than some others, but I will return to LHM.

cawsmom

Aug 10, 2015

I brought in my car a week ago to have a windshield replaced, and the wipers all replaced (the back window wiper is a monster to replace for me). Although they no longer do windshield replacements, the serviceman helped me to locate a reasonably priced vendor (Safelight), and we rescheduled to have the wipers replaced at a later time. I had the windshield replaced (wonderful experience at Safelight), and came back to have the wipers done. They were done cheaper than expected, and in a short amount of time.

Spencer Passey

Aug 2, 2015

Fast service fixed the first time. Service bay is clean and organized. Everyone was very helpful

B CAR

Aug 1, 2015

VERY PLEASANT EXPERIENCE. NICE CLEAN, UPBEAT PROGRESSIVE SHOP. QUICK AND EFFICIENT.

Emily Jenkins

Jul 29, 2015

You have always taken care of my needs with my new car purchase, You have made sure my car was running properly and also made sure that everything was where it is supposed to be and took care of it quickly thank you.

Josh Reimann

Jul 26, 2015

Joe Nettleton helped me with servicing my van after a dealer in MO messed up my braking system. Top class service and shot straight with me. Best customer service I've ever experienced at a car dealer! Thanks, Joe!

CindyNenshin

Jul 26, 2015

I purchased my Chevy Equinox in Iowa, and then soon after moved back to Utah. My vehicle was still under warranty, so I contacted Larry H. Miller in Murray to schedule routine maintenance. From the first phone call to the completion of the service, I was treated like solid gold. You would have thought I purchased my car from this dealership because of the white glove treatment I received. Thank you, Joe, in Service!

machandraw

Jul 25, 2015

I'm absolutely outraged! outraged at the fact that we didn't come to mark Mattice first! after dealing with several other dealerships and feeling like we'll be stuck with another buy here pay here dealer in a vehicle that only fits our budget and not all the family or public transit until our bankruptcy clears, we almost gave up. we decided to try Utah Car credit before calling it a day. mark greeted us, and walked us through the application and approval and actually LISTENED to what we would like to get. then drove us to all the Larry h Miller dealerships looking for the perfect fit for us. he even took us to Sandy. we had looked at a dodge journey the last time we bought a car but got saddled with a Buick rendezvous that was mostly functional last year. when we had just about given up on the hunt for a journey, mark drove the back lot and there it was. someone had traded it in while we were looking. after working the numbers, he and janalee were able to get us the perfect loan for our budget and an amazing car too! I won't go to anyone else because this experience has been the best I've ever had. why settle for less?! definitely will recommend these wonderful people!

I. Cleeo Wright

Jul 19, 2015

Same day service! Ralph Hardin, though pressed for time, addressed my concerns and showed me the measured specs before work commenced.

Eggnuts

Jul 19, 2015

Met by friendly service manager who answered a few questions and wrote up the work order. Work was quickly accomplished with no pressure to do extra work. Price was right and I was out the door with work done quickly. Good job!! Thank you!!

Rachelle Johnson

Jul 12, 2015

The service department is the best area. Very knowledgeable and great integrity. The service manager is the best and should get a raise because he is also the vp of maintenance with no extra pay.

Moonie_Drives_a_Spaceship

Jun 29, 2015

The service team was amazing at handling my first service of my car. They were kind, and informative, and made sure I was made a breast of how my service was going.

Ted Maestas

Jun 28, 2015

Joe is my Service Consultant and is very professional and personal. He makes one feel like your the only one he needs to take care of for the day. He takes the time to explain the issues and when you pick up your vehicle he make sure you are completely satisfied.Great Guy!!!

Dale Bingham

Jun 23, 2015

Great! The only thing that could have been better is a car wash. :)

BigD801

Jun 20, 2015

I recently visited Larry Miller Chevrolet in Murray Utah with hopes of finding a vehicle for myself with the help of my parents. A few years ago my Father came to the same dealership to get a vehicle for himself and that was a big part of the reason we went back to find me a vehicle. My father happened to remember the salesman he went through to find him find his car and that is Mark Mattice. Mark is truly an awesome guy and a even better car salesman. Mark will work with you to find you the vehicle you like. Once we had established what we were financed for and what guidelines we had to follow to get me into a vehicle Mark worked with me for well over a week to find something. I changed my mind on what I wanted probably ten times and Mark did not seem to mind at all. He said he wanted me in something that I will like and something that I would be comfortable in. Mark did not mind one bit when I would text him on his personal phone when we were still looking for my vehicle. He always responded quickly and was just so helpful. He to me is the car salesman that is not worried about making the sale but rather finding you what you like and what you will be happy with. I have nothing but nice things to say about Mark we will work with you till you are happy and in a vehicle that you like and he will stop at nothing to find you something in your price range. He called so many different Larry Millers with vehicles that I liked and he also had no problem hopping in a car and heading to the other dealership to see if that was something that I wanted. All in all both me and my father have had awesome experiences with Mark and I will continue to go through Mark in the future if I need or want another vehicle. I am very happy with the vehicle I walked away with and it's thanks to Mark. Mark is just a very nice guy and it does not feel like you are working with a salesman when you are trying to get a vehicle it's like you are doing business with a good friend. I as well as my parents highly recommend Mark as well as the the whole dealership. Thank you Mark! Everyone out there is nice and I also have to give a thank you to the finance department that worked hard as well to get in something that was not to highly expensive. We just had an all around awesome experience and 80% of the credit of that experience goes to Mark Mattice. I walked away with something I am thrilled with and I will be back in the future for sure if I decide to get another vehicle and Mark will be the one to hopefully assist me with that.

Chris Card

Jun 19, 2015

I have been very satisfied with the timeliness as well as the thorough service that was performed both this time and one other on this vehicle. Price is always an issue when vehicle repair after warranty is concerned; I feel like what I was charged was very fair when compared to non dealer shops I have used in the past.

Mavon

May 28, 2015

NEVER try and make a service appointment online with a "live operator" . . waste of my time.

techilds

May 22, 2015

We always receive excellent and professional service at Larry H. Miller Chevrolet. Appointments are easy to be made and the waiting time is always workable.

allen1

May 20, 2015

I purchased a Chevy Colorado from this dealer earlier in the year and had a concern that the front tires were binding on extreme turns. I called Stuart, the salesperson whom I had purchased the vehicle from, and he told me they would take care of me as soon as I could get the truck in. I was promptly assisted by Tom upon arrival 20 minutes later.As it turns out, that the 4-wheel drive simply had not disengaged since it had been turned on the day prior. I had turned the switch back to 2-wheel drive and seen the visual indication that the switch was in progress, however it clearly was not completed. I felt silly for not troubleshooting this myself, however Tom was incredibly helpful and patient (despite being able to diagnosis the problem within the first minute of getting in the vehicle for a test drive). Tom didn't make me feel like I wasted my (or his) time taking the trip out and ended up assisting me with another service item while I was there. I also observed Tom's efficient and professional manner of dealing with a number of other customers/coworkers. I asked for his business card because he is exactly the kind of person that I'd like overseeing service on my truck in the future.

sammiieb93

May 20, 2015

Jordan was the dealer that I dealt with the most, he was super nice, nobody there judged the bad credit situation i'm currently in. They got me into an awesome car with super low miles AND A WARRANTY! Jordan even made sure I had a Redbull waiting at the dealership for me haha. I would recommend anyone looking to buy a new or used car to go to Jordan or Stewart. Thanks a lot to Janalee for making sure I got into the no down payment loan that I needed! You guys truly are awesome.

Denise Wayman

May 19, 2015

My husband and I recently bought a 2015 Chevy Silverado on May 16. I must say that the customer service was wonderful. From the time we walked into the dealership until we left with our new vehicle, we felt valued as a customer.The buying process took a little more time than expected (our salesperson was training another person), but it was still a good experience.Thank you for your great customer service!

Moonie_Drives_a_Spaceship

May 18, 2015

The staff at Larry H. Miller Chevy in Salt lake was excellent. I spent a good amount of time searching for the car I wanted, and the sales persons took the time and interest to assist me in getting the car I wanted. They followed up with me, and took the time to execute this deal for my benefit. I love my new car, and LHM helped get his done in a expedient way, with incredible results.Thank you and you will get the best they have to offer if you choose them.

Emily Jenkins

Apr 28, 2015

Thank you for taking care of my car needs. Every time I have been in there everyone has always been very friendly and very helpful. thanks again

yippy

Apr 27, 2015

They got me in and out and fixed the problem on my truck. The part was ordered and placed in an appropriately amount of time.

Roberto

Apr 26, 2015

AOK.................................................................................................

Mary Bateman

Apr 26, 2015

I brought my car at Larry Miller on State Street in Murray, Utah and I will always take my car to them for services

Brittany

Apr 25, 2015

The service men were polite and did all I asked. It was completed quickly

Bobandtom

Apr 22, 2015

We went in for a oil service on our Impala. We walked around the lot while we waited and found a used truck that fit our needs. Buying process was quick.

Lee Hancock

Apr 17, 2015

Repair was completed as promised. So far no problems. Price was as quoted..

rpharm

Apr 8, 2015

Had an oil drip and was discovered that the oil pan gasket was leaking. It was fixed by the next day. Nate Westenskow was great is taking care of me. He arranged for a rental car and kept me informed on the progress of the repair.

mmanolis

Apr 2, 2015

We always come here for service for all of our cars no matter what we need done. Always get great advice and services. Love the dealership.

Weldon Nichols

Mar 8, 2015

A number of years ago I found LHM Chevrolet and being a lifetime GM buyer and mostly Chevrolet, I tried them. Everything just seems to go well. Satisfaction guaranteed. I see no reason to shop around. Thanks for a driving experience without worry.

ADRIANA M PALACIOS

Feb 16, 2015

EXCELLENT, I'M SO HAPPY TO HAVE SOMEONE WORKING ON MY CAR WITH CARE , MY FAMILY BRING THEIR CARS TO LARRY H MILLER , WE DON'T GO ANYWHERE ALSE, WE LOVE THE ENVIROMENT THE CUSTOMER SERVICE AND THE TIME IS ALWAYS RIGTH THANK YOU LARRY H MILLER.

2gcaldera

Feb 12, 2015

As always, I get treated as a family and not a customer.

Adeline Gustafson

Feb 10, 2015

When a recall came on a part, LHM immediately called and scheduled an appointment. At the same time I requested an oil change and a point check. All was completed in an hour.

Sally Bouck

Feb 9, 2015

I was very,very,very satisfied. No problems, quick and courteous service.

JILL ROLFE

Feb 9, 2015

VERY QUICK. LOVED THE GENTLMAN THAT WORKED WITH ME... MUCH BETTER THAN MU LAST EXPERIANCE WHERE THEY TOLD ME I NEEDED NEW ROTORS, SO I TOOK MY CAR TO KEN GARFF, WHERE MY BROTHER WORKS AND THEY SAID I DIDN'T NEED ROTORS, JUST ALIGNMENT.

Danny Andreason

Feb 8, 2015

Service Rep was very helpful and great to work with, he was able to get the job done even though I had no apointment. Great Job.

Joe

Feb 5, 2015

good job on our service it was done in a short time thanx.

Jeramy Doyle

Feb 2, 2015

I brought my car in for a recall on my 2012 Chevy Malibu. They were really nice and prompt. When I came back to my car I noticed that they also cleaned the outside of my car. I was very impressed. It makes me want to buy my next car from this dealership because of the service department or at least take my car in for service needs.

Doreen

Jan 31, 2015

Bought our 2011 Cruze new from Larry Miller Chevrolet and have been very satisfied with the continued service we have received from them or the years. Especially from their service department.

Cleeo Wright

Jan 28, 2015

Time will tell on quality of repair - labor and parts.

Mike Martin

Jan 26, 2015

My Volt suddenly started making a whining/growling noise from the electric motor area. I read on line that this was a known problem with the main rotor bearing plastic carrier failing. I took it in to Larry Miller Chevrolet and they fixed it under warranty.

Paula

Jan 24, 2015

Tom Scharlow is an incredible asset to Larry Miller. So competent, so friendly, so helpful. Lucky me and lucky you. I hope you take good care of him!

Fatbob

Jan 24, 2015

Every member of the staff at Larry H. Miller Chevrolet that we have dealt with has been amazing time and time again. we have purchased 3 vehicles from Mark Mattice and have not been pressured on any of them. He has helped us find what we were looking for at a fair price and followed through with everything ever promised. Mark Cooper in finance explained everything and answered all questions and concerns. everyone in the dealership is friendly and treats you well, and I highly recommend this dealership for new or used vehicles. Thank you all,

E H Hendrickson

Jan 22, 2015

My Cruze was serviced in a timely and friendly manner. Always enjoy bringing the car for service!

Lynda L. Taylor

Jan 20, 2015

We bought from Larry H Miller in Provo, Utah. This location makes it more accessible for us to have work done. Thank you Mr. Hardin

Brittany

Jan 20, 2015

Everyone here is friendly and willing to help in any way.

Cindy C

Jan 15, 2015

We have purchased several vehicles from Larry H. Miller Chevy. We have relied on their service department to keep them in tip form and repair them of necessary. Ralph Hardin is kind, helpful and quick to respond to calls and requests. Work is done professionally, courteously and fast. I recommend them to everyone I know.

Bob and Nancy Nicoll,

Jan 14, 2015

Russell Baldwin is an award winning salesperson at Larry H. Miller Chevrolet in Murry. Referred to him by a fellow BNI member, it was a pleasure to work with him. Who would have thought that New Year's Day would be a great day to get a new (for us) vehicle. We got a very nice 2011 Malibu. Russell was very knowledgeable and helpful. The service department took care of an oil gasket leak right away for us, and some touch up painting was taken care of in a timely manner as well. We love the car, and as a new Utahn, (Spring 2014) we now feel like we are home -- because we got a car from one of the Larry H. Miller Dealerships.

knightdust

Jan 13, 2015

Larry Miller Chevrolet Service Department in Murray is one of the best in the Western States. They care about the customer, from just oil changes and tire rotations to major mechanical issues. Ralph and Tom both are willing to communicate what the status is on your vehicle repair, and willing to keep you informed on the issues that are found so you can make an informed decision.

J Eugene Peterson

Jan 12, 2015

I trust all the Larry H. Miller facilities that I have visited. Certainly not true of all auto facilities. They even back up their advertising gimmicks and I tested them several times.

Happy Chevy Owner

Jan 11, 2015

I received a call from Larry H. Miller Chevrolet Service Department reminding me that my 2011 Chevrolet Traverse was due for oil change maintenance service. The service representative was able to setup a scheduled visit at my convenience. I arrived at the LHM Chevrolet dealership at the scheduled date/time and was promptly greeted by a service representative who documented my request for an oil change and routine maintenance service in addition to performing a Utah required emissions and safety inspection to complete the 2015 vehicle registration renewal. I was also informed that Ralph Hardin would be the Service Consultant overseeing the vehicle service while I waited in the customer waiting area. After a short 20-minute wait, Ralph informed me that while performing the oil change, the service tech discovered an oil leak which needed repair. Ralph informed me that the repair for the oil leak would be covered under the vehicle warranty and because the repair would likely take approximately 2-days GMC would provide a temporary vehicle at no cost to me. After one day, Ralph called me to inform me that during the oil leak repair it was discovered that there was also a transmission leak and a power steering problem. Ralph assure me that I would continue to use the loan vehicle while all repairs were completed. On day #3, Ralph called me to tell me that all work was completed and I could pick up my vehicle. Throughout the entire process, Ralph kept me informed, arranged for the necessary skilled service techs to expeditiously work on the issues and coordinated with the appropriate individuals to have all of the work covered under my vehicle warranties. This experience with Larry H. Miller Chevrolet has convinced me that I will certainly look to this dealership for all my future service needs and potentially any purchases of another vehicle

Elario Serrano

Jan 9, 2015

Russel and Ron we extremely helpful. The helped me navigate the car buying process in a fun and positive way. I got exactly what I wanted. I highly recommend Russel and Ron. in addition Larry H Miller Sales Service Department takes great care of all of our vehicle needs.

Cyril Jackson

Jan 9, 2015

They treated me with respect and got me in and out fast. I would go there again.

duane kaiser

Jan 5, 2015

we had no unanswered questions and were in and out feeling that we had what we wanted. with out being talked into something we did not want.

RICKY CHRISTENSEN

Jan 3, 2015

I HAD THE HEATER CORE BACKED FLUSHED, BECAUSE IT WASN'T GETTING HOT ENOUGH, AND IT WORKS GREAT. BOTTOM LINE IS, MY WIFE IS HAPPY.THANK YOURICK CHRISTENSEN

William R. Shepherd

Dec 14, 2014

Great people to work with. I've taken my vehicle there for every service since buying it there in 2005. The service has always been five star!

Dave P

Nov 27, 2014

We would like to thank Larry Miller Chevrolet for giving us a great deal on our New 2014 Chevy Cruze. We checked out many other makes and models and ultimately settled on the Cruze. Our experience at other dealers was nowhere near the experience we had at Larry Miller. The entire staff bent over backward to make sure all our questions and concerns were answered. There was no pressure and we enjoyed the sense of humor of the entire staff. We got a great price on our trade and a very fair price on our new Cruze LTZ. We would highly recommend Larry Miller Chevrolet to anyone looking to buy their new car.

Neil

Nov 23, 2014

I had to recalls, people were great to talk to, and service was great

Steve

Nov 20, 2014

The repair coordinator, Joe, was excellent, very knowledgable and personable.

Anne

Nov 17, 2014

installed a defective oil filter and seal on Saturday, November 15th, within 24 hours my truck was leaking oil, took it back in on Monday November 17th and they fixed it no problem, quick service and friendly staff.

Ilene Gorzitze

Nov 13, 2014

Thank you for prompt courteous service.It was as pleasure to have my car serviced at your company. Everyone was helpful in helping find the right area to be serviced.

Pat Hacking

Nov 9, 2014

I bought a brand new truck that had a few scratched on it. they said they would be able to get them out. Well they didnt get all of them out, had to send it back two times to go over them again. I would of thought since i bought a truck with some scratched they would atleast comp me for something since they truck had scratched. Now i am stuck with a brand new truck with scratched that i paid full price for. When i bought the truck they said it would be no problem for to get those scratched out. Well turned out they cant and im stuck with them. The dealer was really nice and knows alot about the trucks.

u0100885

Nov 6, 2014

The service appointment was registered, the service writer was knowledgeable and charged mefairly, I told the service writer I needed a ride, after 30 minutes I reminded the service writer I needed a ride, which was given immediately, service was completed in a time manner, received phone call as soon as work was done, all work was completed and vehicle was returned clean and under estimate. Service writer was good to deal with.

Janet A. Reed

Nov 5, 2014

you guys are the best. fast, honest, upfront on what needs to be done, friendly,had to have my car serviced. I always wait because you guys are so fast. one thing tomaybe check, i have an older car and i believe the older cars should be serviced every3,000 miles. they have put it to 5,000 miles. i have a 1999 brava oldsmobile. just for yourinformation. but i love you guys and would definately refer my family and friends to you

Andrew Lukenbach

Nov 2, 2014

Well at first we were skeptical about how it was going to turn out. Both my wife and I were really anxious to get into a brand new car, with our credit history somewhat on the lower scale of things we already had low expectations of what we were going to get. But to our surprise were shown mid level cars that would fit our budget not just base models. We were able to actually pick out the car my wife wanted to drive, we took the car home that night. We now have a 2014 Chevy Cruze with plenty of options and a payment that we can afford. I have bought 3 cars from Larry H Miller and I must say that this experience was by far the best one. But as a whole from getting into our first car to buying our new car was just the way it was supposed to be. You will never get let down if you stay on top of things the programs and experienced sales and finance people that work for Larry Miller can move mountains if you do things the way they tell you to. NO OTHER DEALERS CAN COME CLOSE TO DOING WHAT LARRY MILLER'S PEOPLE CAN DO. Thank you, Jordan, Janalee, Mike, and the rest of the Larry Miller group that made this possible.

Anna

Nov 2, 2014

Always do an amazing job. Plus they wash my car. Whenever I go in for anything.

Robert A Tucker

Oct 29, 2014

I was surprised at how quickly the service was completed! It was definitely beyond expectations.

Rob Adams

Oct 29, 2014

Russell at Larry H Miller got me into a car when others wouldn't is reccomend buying a car from him I might add I drove all the way from Ogden just to buy a car from him he got me approved and into a car I deal with the public all day everyday it was great I actually got treated how I treat the customers I will buy another car from him

d3784211

Oct 24, 2014

Larry Miller service department does a wonderful job working on our 2011 Chevy CruzeWe bought our 2011 brand new. I wanted a red one and the dealership did not have one but the hunted the dealerships till they found one and brought to our dealership. I love my Cruze and it is still like brand new. Thank you Larry Miller.

radams7558

Oct 23, 2014

I always have a great experiene when working with Ralph. He is friendly, informative and excellent with communicating the issues and progress of my vehicle. Thanks Ralph!

Salvador T. Ortiz

Oct 22, 2014

I never got the sticker price that belonged to the vehicle that was on the window. I purchased a 1LS/2LS and I was charged for a 1LT which was a $1000.00 more than what was on the sticker on the window. I requested it several times but was always told some excuse. That sticker should have stayed with the car and given to me for proof of purchase price on the contract. I also noticed later on the contract that the model only stated that it was a 2014 Camaro instead of a 2014 Camaro 1LS/2LS. I later went back and found the same model on the car lot with the sicker showing $1000.00 LESS than what I was charged. Which only tells me that I was not suppose to see the real sticker price inside of the car that I purchased. I also checked the internet and other car dealer lots which showed $1000.00 less than what I paid. Makes me wonder how many other buyer's didn't get that sticker in the window.To Larry H Miller Chevy.From Salvador T. OrtizSalvador T. Ortiz

Ron Elder, return buyer

Oct 20, 2014

I have already reccomended this dealership to my brother and niece which both bought vehicles from Larry Miller John Lavender and Sam are great to work with.

Trish

Oct 18, 2014

We took out 2012 Cruz Thursday when the service center was about to close. Turned out the car needed transmission and water pump work. Everything was done by the time my husband was off work the next day. My husband left keys in the car when he left to get the rental, and the dealership made sure he got them before they closed.

Glenn Adams

Oct 15, 2014

I have a very busy work schedule and live in the Park City area. I have dealt with other dealerships in repairing my other vehicle, I can say that my service visit on Monday was one of the best experiences I have had in a while. Ralph Hardin the Service Consultant who handled my service needs that day was extremely professional and made me feel as though I was his most important customer he had that day. I was so pleased with the service and the way Ralph handled my service request I have already shared my great experience with my work team and friends.I can say Ralph did an awesome job for me.Sincerely,Glenn Adams

Factory Re calls

Oct 15, 2014

I'm Always very satisfied with the services and professionalism of the service advisor and with the facility, I broth my truck for 2 recalls at 9:00 am and I receive the call ready at 4:30 pm This happen after I make a phone call to my service advisor ( Tom ) this has nothing to do with Tom he is a great person , and he is been my service advisor for over almost 20 years, but why take this long, I use my truck for work, so I stop doing my normal work routine, because this, I will continue bringing my Family cars to Larry H Miller no matter what , this is just for your information, THANK YOU.

EdPrice

Oct 15, 2014

I always love going to these guys. Nicest people on the planet and take care of me perfectly every time. Never had a better experience anywhere else.

calebautry

Oct 10, 2014

My truck was back on the road within 2 days. Ralph knew who I was and what vehicle I was calling about just from my phone number. And the shuttle service to take me to work from the dealership was a major plus.

Jen bagge

Oct 10, 2014

Short answer, I already have. I wrote a review for them on Google that summarized my experience: fast, friendly, reasonable price, extremely comfortable waiting area and the whole place was immaculate. It sucks taking your car in to have work done, but this place made it a little better.

Emiy

Oct 5, 2014

I brought in my 2010 Malibu to have the recall service performed. They told me it would be an hour and they had my car done in 40 minutes. They were courteous and helpful and treated me with respect. My car was washed and returned clean.

Debbie

Oct 4, 2014

I brought in my 2013 Chevy Sonic LTE for a scheduled maintenance. They changed the oil, rotated the tires, checked and topped off all the fluids, and then washed my car for me. It took less than a half hour, even though the service was not scheduled beforehand. Great service and courteous staff. I did not have to pay for the service since we got the maintenance plan with our car loan. Excellent choice. We bought our car a year ago from Larry H. Miller Chevy and couldn't be happier with the car. When we bought the car, Russell was our salesman and he and the loan officer stayed late to help us get our new car. Russell helped us find some cool upgrades, which we had done at the service center. They did an excellent job.

Bob Anderson

Oct 3, 2014

The service was excellent as it always has been in the years I have done business with them.

jmaez18

Oct 2, 2014

My dad referred me to Russell Baldwin because that is the only person he will go to and I'm so glad he did. I needed a new car but am on a tight budget and didn't have any money down, Russell didn't pressure me to buy anything I couldn't afford and he only showed me what I could afford since there wasn't a point in looking at anything else. It was a quick painless process and Russell has now become my car salesman as well.

MILDRED RICHARDSON

Sep 24, 2014

IT IS ALWAYS SMOOTH SAILING WHENEVER I VISIT THE LARRY H. MILLER DEALERSHIP. WHETHER TO PURCHASE A NEW AUTO OR FOR SERVICE. EVERYONE IS ALWAYS VERY FRIENDLY AND VERY HELPFUL. THEY ARE NO LONG WAITING PERIODS.

Richard Hardman

Sep 17, 2014

pleased with promptness of service and friendliness of staff

Malo

Sep 8, 2014

I went to LHM Chev in Murray to look for a new car. While there I happened to hook up with a salesman that didn't know anything about the models I was interested in. He took me to see his "manager" who lied to me about specifications of a competitor's vehicle. He had the same "used car salesman" approach that was disingenuous and made me feel like I had to wash my hands when I left. I hate it when they try to do the hard sell, using all their tricks to try to get you to buy a car, and are dishonest. "What can I do to get you to buy a car today?" What? I've been to LHM Murray twice over the last many years when looking for a new car and each time it was the same......bought Chevy's from other dealers who are much more honest and trustworthy.

jkirvin6

Sep 4, 2014

We just wanted to tell Russell Baldwin thank you for making our car buying experience so great! Russell was our salesman the first time we bought a car from Larry H. Miller Chevrolet and it was such a great experience we actually went back and bought another car through Russell. He was very understanding of our needs and took the time to help us find just what we wanted!Thanks again!We will be back in the near future.Kellie I.Clinton, Ut

ashnall

Sep 3, 2014

I recently bought a 07 cobalt. I realize buying used can sometimes suck. But when its a big name dealership I wasn't to worried. Well I drove the car brought it back said there were some noises they said they would look into it. Well they fixed the noise I bought the car just days after buying it a buzzing noise started and I noticed the car would shake when I was slowing down so I took it in Johnny is one of the main guys in service I guess I got the joys of dealing with him. They took it for a drive then told me I'd need all new tires because mine were after market well I didn't feel that was right I took it to someone who has been working on my families cars for years I was told two of the tires were bad and that a rim was bent I took the paperwork into johnny and he was not happy! Told me that it's what I get for buying a used car. I told him of rather give the car back because it hadn't even been a week. He told me that wasn't an option and that we could either order special rings for the tires and see if that fixed it or take tires off of another cobalt and put them on mine so that he didn't have to deal with the after market tier issue. Well first of all that just means someone else is going to be sold the same problem. We ended up doing the parts to try and fix the shaking issue they told me they would call me when they got them it's been weeks so I gave them a call and he says we had them two weeks ago I'll have to find them again??? Seriously?? Horrible service now the buzzing noise is ten times worse and the car smells like gas when I start it along with a break peddle that sticks and I've only had the car a month. I want to take it back in but after what's already happend I know nothing will be done and with the reviews I've read about the service department I don't know if I want them working on my car. Over all very bad experience I would never recommend them.

greg

Sep 1, 2014

Ralph and Nate did a great job.

Lance

Aug 30, 2014

Greetings, I recently purchased a 2015 Silverado HD with the Duramax power plant. I arrived at Dealership rather late in the evening on my way home from a trip. I spent a bit of time strolling the dealership looking at various models of the Chevrolet Truck with zero intentions of purchasing during this particular visit. I had been contemplating a purchase for some time though remained undecided when that might happen. As I was peeking in the windows of the various models I was approached by one of the sales professionals who asked if I had any questions.I begin asking about the difference between the various models. I can share Mr. Stuart Harris the sales professional had obviously done his homework he was very knowledgeable about each model. It was after about 30 minutes of discussion I was asked if I would like to drive the various models which included 1500 & 2500 models. I mentioned how late it was and was close to closing time for the dealership. Stuart informed me ignore the time; and stated if I had the time thats whats important and he had as much time for me as needed talk about customer service. It was then I test drove the three different V-8 engine arrangement offered. It was shortly after driving the 2500 HD Duramax I knew I had driven the perfect set up. The rest is history I am now the proud owner of this new beast. I recently took the truck back to have some additional accessories I purchased through the dealership installed the service department did an exceptional job. I would like to extend my thanks to Stuart, Mike & Brad who all assisted and true professionals which represent the Larry H. Miller group very well. Cheers, Lance

J.Boone

Aug 30, 2014

You guys are AWESOME! From SalesTo Service!!

Cliff Cole

Aug 29, 2014

I think they did a great job and finished the work in a timely manner.

petersonc123

Aug 29, 2014

I needed to renew my annual registration, so I went in for the safety inspection. They were able to do the work immediately while I waited and finished up the paperwork for the renewal onsite. I left with a new sticker in less than an hour and avoid a trip to the DMV.

JO LYNN LANIER

Aug 27, 2014

As always, every one was very efficient, very informative ---

David Lyon

Aug 6, 2014

Very satisfied with my experience and would recommend this dealership to all my friends

marcos

Aug 6, 2014

was looking for a car abour 4 to 5 years ago and a friend of mine had recomeded larry.miller toyota. But me I'm a chevy fan grew up in texas and that basically all we drive are chevys. So I had gone to larry h.miller chevy. I went in looking for a good size vehicle for my wife. Talked to john and he was very helpful ended up getting my wife her traverse that day. They have always been helpful here and Excellent service. Just recently traded in my wifes traverse same place for a brand new 2014 silverado, all thanks to stuart thank you stuart. Still the same excellent service I remember. Of couurse it has its ups and downs just like anywhere else. But I wouldn't feel more confident anywhere else from buying a vehicle chevy its the way to go. Thank you chevy larry h.miller team and thank you stuart. I will defenitly be back for another car. That's a promise.

Deb

Aug 5, 2014

Very happy with Larry H Miller repair facilities. They go the extra step to insure the vehicle is safe and the customer is happy.

LeeAnn Meads

Aug 3, 2014

Tom Scharrow is like family. I know I can trust him when he makes recommendations and I know that he is honest and fair with me!!! He makes every experience at your dealership awesome!!!

Angela Dutson

Aug 3, 2014

My family was getting ready to go on a vacation and remembered that an oil change was coming up VERY soon due to mileage. So my husband and son took our new 2014 Crude in for its first oil change and when they came to pick me up from work, they told me how nice, friendly and respectful your staff was. The only thing I keep forgetting to call and ask is when they do the oil change; at what interval do they also include a tire rotation?

tjferrin

Aug 3, 2014

Great service. Everything seemed to go fine. We will go again. Did not come across as to pushy. Dealership is clean and comfortable. Nice dealership.

Morgan Leppink

Aug 1, 2014

We came back to Larry H. Miller Chevrolet for our new 2014 Impala LTZ because of the great, no pressure sales experience we had a couple years earlier when we bought our 2012 Traverse. Add to that the respectful way my wife has been treated by the pros in the LHM service department, and well... you have a winner. The sales experience was no-nonsense - well, at least mostly - and I got what I asked for. Overall, a terrific experience, and a fantastic vehicle!

Michael Mcshane

Jul 29, 2014

Everything as handled well - as always - Tom Scharlow is great to work with.

Cookey4444

Jul 28, 2014

I call Ralph Hardin when I need service on any of my Chevy vehicles even though I know anyone else would help me at LHM Chevrolet just as well. I've just built a rapport with Ralph so I call him first. Recently I needed service right away so I called and was satisfied with the wait time Ralph told me to expect. I'm still very happy that I was able to get in right away and get our Malibu serviced expertly. Thanks again to the team at LHM Chevrolet service.

Matt

Jul 21, 2014

Very friendly service.

Mike

Jul 18, 2014

Service was better than expected

Jon

Jul 14, 2014

Fantastic service! Ralph was amazing to work with and very attentive.

ray holman

Jul 14, 2014

did what they were supoose to

Craig

Jul 13, 2014

Larry H Miller Chevrolet gave my car the excellent service that I have always receive and that I expect from there dealership! If their excellence and quality of service is ever less than perfect I will find a different dealership to go to. So Larry H Miller Chevrolet KEEP UP THE EXCELLENT WORK!thank you

Kris Robertson

Jul 12, 2014

Excellent service ~ people there were very friendly --- thank you

Debi Evans

Jul 9, 2014

We love coming to LHM Chev for our car repairs. All service personnel are pleasant, efficient and effective, especially Ralph Hardin. Thanks so much!

Leveti Tukumoe'atu

Jul 6, 2014

I was very impressed with the service I have received From the service department.

dwayne.dyer.5

Jul 6, 2014

Larry H. Miller performed services at the agreed upon appointment time, they had the service done in the agreed upon time. I am completely satisfied.

slcscooter

Jul 5, 2014

Very happy every time I have been in the shop. Ron Franklin sold me the car and promised that an in-house experience would be the best for me. He not only delivered during the sales process, but the service team delivers any time I arrive. Whether for a scheduled appointment or a quick lube oil change, they have nailed the service each and every time I enter the building. Keep doing a bang up job guys!!!

James E Chittick Sr

Jul 3, 2014

Outstanding experience, always Treated with the utmost respect, and always Fast and Friendly, a Real Professional Dealership.

John Hollingsworth

Jul 2, 2014

Ralph took care of me for my 2013 Silverado and 2001 Camry. I used to take my Camry to Larry H Miller Toyota, but the service I receive at Larry H Miller Chevrolet is superb. I will buy new tires for the Camry thru the Chevy dealer this winter.

Irene brown

Jul 2, 2014

Great service as always. None better. Thank you.

MorganL

Jun 26, 2014

Due to my extremely busy business schedule, my wife is a trooper and usually ends up handling all of our vehicle maintenance on her own - in and out, making many of the repair decisions on the spot, you name it. When she came home yesterday from her oil change and alignment appointment at Larry H. Miller Chevrolet in Murray, she took the time to say to me, "You know, they are always so nice to me there. They don't try and pressure me to do anything and always give me good advice." And that's not the first time she has said it, either! Kudos to your service department team for doing a great job and making my nervous wife feel right at home, relaxed and comfortable. We'll be back for sure.

cawsmom

Jun 23, 2014

I had to have my ignition switch replaced due to a recall. Ralph kept me informed when the parts were available, helped me setup a time to come in, and got the work done quickly. He was very friendly throughout the whole process and treated me like I was the only customer in the shop. I also enjoyed the new service center - lots of space, nice amenities, clean.

Bob Kedigh

Jun 21, 2014

Excellent dealership

Cookey4444

Jun 20, 2014

I'm thoroughly impressed by the team at LHM Chevy Service Department. Ralph Harden is a pleasure to work with and the technicians can solve any problem. I firmly believe that. Without getting into too many details I'll describe our experience like this: I called Ralph and told him of our problem, he got us in immediately, the techs fixed the problem and we were treated with courtesy all while a great solution was found in lightning time. Thank you Ralph and your team.

Carolina Santos Larsen

Jun 16, 2014

They detecte the problem my car had and fixed just feel minutes after changing the Oil.

john

Jun 9, 2014

great overall just it just took a little longer than projected

Richard Towne

Jun 9, 2014

Fast service! It is always a pleasure to bring my car in for service. I am always greeted by a smiling face and the turn around is super fast! Thanks to all of you in taking care of my vehicle.

Cookey4444

Jun 9, 2014

I am blown away by the work that was done on my wheels at Larry H. Miller Chevrolet. I curbed both rear wheels and left terrible scuffs on each. I was expecting to pay about $1000 for each wheel to be replaced, but I talked to Johnny Griffith at LHM Chevy and he told me the wheels could be fixed. I didn't expect much at all, but when I got my car back in just a few short hours after dropping it off I was floored by the work that was done. The wheels look brand new and the amount of money I saved makes me very happy. I feel like I got away with stealing because it seems like I should pay a lot more to have my wheels look brand new again.

Adriana Palacios

Jun 7, 2014

E X C E L L E N T !!!!!!!!!!!!!!!!!!!!!!!!!!

Stephanie Call

Jun 5, 2014

Your dealership always calls me right away to confirm my appointment that I made online. They are always quick, friendly and efficient.

Clyde Zorn, truck listed under Jon May

Jun 4, 2014

Quick, great service. Treated very nicely. Can get log anywhere but treatment of customers to me is important and defines a business

Jolene

May 29, 2014

The team at LHM Chevy from sales, service, financing & overall ROCKS!!!!

nicole knotts

May 26, 2014

Timely service. Great oil change deal and service.

Cookey4444

May 26, 2014

I figured that the problem we had with our Malibu would take several days to fix. As it turned out I felt like I walked in and waled right back out with a perfectly functioning Malibu. The service people were friendly and professional, but above all incredibly fast and efficient.

Brian S.

May 21, 2014

I had a good experience based mainly on good communication, relative speed with which they diagnosed, explained my options, and then fixed the problem. Also the waiting area was clean and comfortable however, the soda machine was broken and powered creamer for coffee is gross but hey they aren't a restaurant I suppose.

J.R. Smith

May 21, 2014

Excellent customer serviceVery fast service

Preston Kelly

May 19, 2014

Great service. Fair pricing. Quick work.

Alex Jensen

May 18, 2014

Service was very fast and friendly. I was attended to as soon as I pulled up and was called as soon as it was done

crwebster

May 17, 2014

As usual the service department did a great job. The only problem experienced was I travel from Kaysville because I will not let the dealer around here perform and maintenance because I have had trouble when I do, so I go all the way to Murray because they Fixed what Young's could not. Upon arriving home I attempted to open the tail gate and it would not open. The dent repairman Beau, had fixed the dent but a problem with the latch existed. I had to return to the Murray store the next day so I could open the tail gate. Beau dropped what he was working on to fix the issue immediately and explain if it ever happen again how to fix it. Very simply procedure.ThanksCraig

Sylvia

May 12, 2014

Took my vehicle in for a random misfire issue. They had it fixed in less than an hour. This is not our first experience with the dealership service area and they always take care of the problem in very minimal time.

C peterson

May 11, 2014

Just had an oil change at Larry H Miller.

Terry Childs

May 10, 2014

Larry H. Miller Chevrolet personnel are always professional and courteous. They take care of any concerns we have concerning our vehicles.

John Thatcher

May 7, 2014

Our sales person was so awesome!!!! He totally ROCKED!!! John Lavender was the absolute best!! I will refer everyone I know from now on!! After all these years, finally! a great buying experience!!!

Lisa O.

May 2, 2014

My husband and I were looking for a car because we had one to share and it had 292,000 miles on it. It's been a great car but time to upgrade. To make things a little more tricky we were in the middle of a bankruptcy. We were able to get each of us a car we love at a payment we can afford. The staff-Zach and Ron did an awesome job! Thanks again! I would definitely refer friends and family here! :-)

Rich B.

Apr 6, 2014

Needed some service on our 2013 Camaro. LHM ordered the parts need, and they were replaced in a timely manner. We were told it would take about 1.5 to 2 hours, it took about 45 minutes and the job done and it looks great again. THANK YOU VERY MUCH

Love My Impala

Apr 1, 2014

Was looking to buy a Tahoe and ended up with a Impala! I never thought I would buy a car instead of an SUV. But I love my Impala! Ron Franklin was awesome. We looked at other dealerships, but came back to Larry H. Miller because of Ron Franklin. My husband and I would recommend Ron and Larry H. Miller to anyone and everyone.

Anya

Mar 27, 2014

I have bought 3 cars from AJ Villanueva in the past 2 1/2 years.I have sent family members, friends, and co-workers who have also been pleased! what a easy process and unbeatable customer service, not to mention the great vehicle selection Chevrolet in Murray has.

Cookey4444

Mar 27, 2014

Jim Asmeade and Jon Laveder were very helpful in helping me find the car I have wanted since I was a young boy. I am still in shock over owning this incredible 2014 Camaro 1LE. This is the 3rd vehicle I have purchased at LHM Chevy in Murray and every time the experience has been quick and easy.

Cookey4444

Mar 22, 2014

The friendly people at LHM Chevy made my car buying experience very fast and simple.

Leekats

Mar 20, 2014

Not much to say other than I am very pleased with their service. They are fast, friendly and professional.

Teako Monson

Mar 18, 2014

2005 GMC Envoy. I was not the easiest person to get approved as my credit score was not real high so you had to work a little to help me through the grey areas! You got it tho and I am a happy customer with a decent vehicle, and with a payment I can afford! BIG SHOUT OUT TO STUART HARRIS FOR ALL HIS EFFORTS AND DEDICATION TO MAKE THIS DEAL A REALITY!! Thank you Larry H Miller for working so hard with me!! Sincerely Teako Monson, Uinitah Basin Customer

Tanner Rios

Mar 12, 2014

We got a 2014 Suburban. Thank to Russell for all that he did for us. We felt that he did a excellent job looking for the right vehicle for our family. We love our suburban Thanks for all your help.

Lizelle Fripp

Mar 3, 2014

I have been working with Kevin, the Fleet Manager for a while, doing truck bed liners. I work for Dhino Linings & Terry's Tops. When I needed a new car, Kevin offered that I take one of the Sparks for a test drive. I decided to wait until I can bring my husband with me. On Friday I went on-line to look at offers by different dealers and got a phone call from Stuart, who invited me to stop by before 9:00 PM. My husband and I stopped by to look at the Spark and perhaps taking it for a test run. We got a warm and friendly reception and everything went smooth, leading up to us buying my little Spark right there on the spot. This is my first new car buying experience and I will recommend anyone looking for a new car to stop by and see one of the sales people.

TonyRa54

Feb 20, 2014

I purchased a 2014 Chevy Spark. The staff was excellent, they were able to meet my needs for a new car, and the salesperson was very knowledgeable which made me feel comfortable purchasing a care here. Overall it was excellent service and a great staff.

Daniel T

Jan 29, 2014

Buying my truck was fast and easy no run around service staff is great helped me with all my questions and concerns They worked around my schedule to change my oil and service it

Mdignam2449

Jan 28, 2014

This is not the first time that I have delt with a Larry H Miller delership, the first time was with the Dodge Ram Dealership, this time it was with the Chevrolet Dealership. First I was met by Mr. Ron Franklin, I let him know that I was interested in a Chevrolet Sonic, that is when the experience began, this gentlemam was the best salesman i have ever delt with, I have bought at least 6 cars, I have been, Pressured, bullied, lied to, promised the worled,and every thing in between. Ron should me the sedan and the hatchback, then stood back until i had a question, WHEN I WAS READY, he answered any and all my questions, when we decided( my wife and I), that took about 1/2 hour, and only then we proceded to the office to start the paper work, all the discounts and rebates were explained to us ( $ 3,000). Ron is an outstanding person, he is an asset to Larry H. Miller, and I fell that he is dedicated to the best Customer Service that can be given, when we took a test drive we were not pushed to hurry up, we were allowed to check out the car, and he let us change drivers. After we arrived back at the dealkership, still no presure or rush. Then we got down to buying a car. We were handed over to the Finance person, ( I am sorry I can not remember his name) this gentelman done a great job, explained everything in detail, also offered me a great % rate, and asured me that if I have any problems to call him. My experience with the employees of Larry H Miller Chevrolet, that I delt with was outstanding, they are dedicated to customer service. THANK YOU Marshall I. Dignam

draperjan

Jan 28, 2014

Quick, clean and friendly! Enjoyed TV and WIFI in customer lounge while I waited along with a beverage and visit from a friendly salesperson there.

Landon

Jan 26, 2014

I needed a car that was more reliable in the snow as I drive long distances with my kids. I was $9,000 upside down in my current car, paying 22% interest, and dealing with a bankruptcy. I had been to numerous dealerships trying to get out from the horrible situation I was in. Mark Mattice and Jana Lee were awesome. Mark was honest with me and really took the time to help. He always has a good suggestion and great advice. Jana Lee worked some sort of magic to get me financed with GM financial and thanks to then both, I am now driving a brand new Chevy Cruze which I absolutely love. The most important thing is that I now feel safe driving with my kids in the car. I really appreciate everything that you all did to help me.

JanL

Jan 25, 2014

EXCELLENT service! Fast, service people were polite, their lounge where I spent my SHORT wait was really nice with WIFI & TV, and they even washed my truck before giving it back to me! I will definitely go back to this place again!

Brian

Dec 31, 2013

The Service Manager helped me immediately. He checked my battery very quickly and quoted me on a new one. I was slightly disappointed that AC Delco did not give me any prorated creidt on my old battery. I walked across the street for a quick lunch and my battery was installed when I returned 30 minutes later. They served me FAST and i appreciate that!My car had been washed! That is awesome!Brian Anderson

Tom

Dec 30, 2013

Tom Scharlow has been my Service Advisor for over 15 years now, maybe 20 (?) and he is the reason I keep coming back. He is knowledgeable and gives it to me straight.

Bryan

Dec 29, 2013

every time I go to LMH, I am greeted by either Tom or Ralph they are friendly and helpful they listen to my concerns and keep me posted on how the service or repair is going. They will arrange a shuttle if needed and always have a smile even if the news is not always the greatest about my vehicles. Tom and Ralph are the reason I keep coming back to LMH.

Jeremy

Dec 29, 2013

Overall it was a good experience. I paid for an oil change service that included a tire rotation and a car wash. My car looked like it was just hosed off and my tires were not rotated (I only know because I have a leak in a tire and the same one is still leaking).

adriane palacios

Dec 12, 2013

I love to go to Larry H Miller dealer . because I fell that they know me for a long time they're great people and very god fixing cars , I trust them .

Robfor8

Dec 11, 2013

After using the internet to make a service appointment, there was no confirmation email from the website. I did however receive an email to remind me of the appointment so that was great! I wrote in the appt request that my car had a recall notice on it but that was ignored so the parts were not ordered for the repair. Now I must return to the service department to have the recall repair done. However, the preventive maintenance on the car was done quickly. The wait time was minimal for the oil change, tire rotation, and multipoint check up.

Don D

Nov 19, 2013

Our sales rep Mitch was very helpful and friendly. We will be recommending the dealership to friends and family. Thanks for a great experience.

robynut

Nov 18, 2013

Dealer facilities were pleasant and comfortable. Our sales rep was very helpful and friendly. We will be recommending the dealership to friends and family. Thanks for a great experience.

John

Nov 4, 2013

Very happy with the professional and friendly service

Cookey4444

Oct 8, 2013

I was in a very bad position financially with my Pickup. I dreaded going into a dealer and telling them I needed help getting out of my old financial situation and into a new one. Immediately, Jim Ashmeade and the people working with him found a vehicle that I am very happy with and best of all they helped me get out of the pickle I had gotten myself in. It was so easy and now I feel funny about ever dreading the experience to begin with.

Wayne Morris

Sep 27, 2013

From the time you walk in or drive in I have always been treated like I was some one special! I never feel like I am bothering anyone, even when the staff have been very busy when approached. I feel almost at home there. When I went in two or three weeks ago to get my previous car a new remote key, I had dropped my key and it had shattered. I could not figure out how to program it to work with the Impala, one of the service men, did the job in less than 2 minutes, and told me to have a good day, at no cost! Again, the extra mile service did not fail to impress me!

Desert Igloo

Sep 11, 2013

My son and i went shopping for a new car and spent most of the day being disappointed. We had an appointment with Larry Miller in the late afternoon, but weren't too hopeful due to the car lots we had already visited. Larry Miller team had me in a new car in about an hour, I was so thankful and relieved to have a reliable car. Thank You Larry Miller!

Sumer

Sep 2, 2013

I scheduled my appointment online, but got there a little earlier than planned. They got my car in and it was completed in a timely manner.

Carl T

Aug 26, 2013

Maintenance plan oil change. excellent and prompt service

Debbie

Aug 14, 2013

Johnny got our car right in. The oil was changed, tires, rotated, rear brakes fixed, and it was washed all within an hour! My rear brakes no longer make weird noises. We are extremely pleased!

Notime2breathe

Jul 30, 2013

It's always a relief to know that I can drive up to the Service doors and feel welcomed, heard, and my car concerns will be addressed quickly and professionally. No one likes to spend any part of their Saturday at the car shop, so knowing I will be seated in a comfortable environment with access to clean restrooms, snacks, and a television makes it a little more bearable. My car is washed and ready to go in about a half hour. The care is consistent with every visit.

Joker 55

Jul 11, 2013

Took '07 HHR in on a Saturday morning to have the fuel pump replaced, did not have an appointment, just stopped in. Thought it would take all day or maybe even into Monday.....but noooo! All work was done in about 4 hours!, Saturday was saved, weekend was saved!

Camaro Super Fan

Jul 11, 2013

I was very pleased with my service experience. The sales department was able to turn a very unfortunate experience into a very positive experience. The only thing they could have possibly done better would have been to wash my car when it was finished.

Sumer

Jun 13, 2013

I took my car in for a pre-trip check up and routine maintenance and also to have my check engine light checked. They were able to address the problem with my thermostat and took care of all the routine things. They took care of everything in a quick manner and the shuttle service was awesome in helping me get to a class. A very positive experience.

A Happy Customer

Jun 5, 2013

Very helpful and knowledgeable! I felt they were giving us honest and useful information, it is a big decision buying a vehicle, and they were very supportive.

Jolene Eyre

Jun 3, 2013

Rick Stonehawker, John & Mr. Cooper were all 3 amazing from the moment if my arrival & request of interest in purchasing a new car. All 3 went above & beyond to help me thru the entire purchasing process. John helped me the next day to set up my "on star" activation, walked me thru all the options & programming & functionality of my new car. 2013 Chevy Cruze. My experience was awesome & I will gladly refer anyone to these three in the future. Thank you so much for making my purchase a awesome, happy & fun experience!

jcrossley

Feb 11, 2013

Very good. Paid attenetion to my needs and worked a deal that got me the vehicle i wanted within my monthly budget. An overall great experience

phelpsde

Feb 4, 2013

I don't know the mechanics anymore since all the changes, but whoever has worked on my vehicle the last couple times has done a great job.

aprilkopaunik

Feb 4, 2013

They were both great about working with my needs to try to get the ideal payment and price for me. They were very friendly and willing to work around road blocks that came up. They both showed a willingness and eagerness to answer any questions that I had along the way. I ended up getting a great deal on the car and I had a nice, pleasant experience throughout the process.

kschlangen1

Jan 30, 2013

Made it painless and quick. Our Cadillac needs the dealer touch and we are very pleased and will be back. It was ready when promised and washed which was a nice bonus.

rsmllr

Jan 30, 2013

They where awesome they where all friendly and very help full Sam was wonderful have never had a better experience anywhere glad i chose larry h miller Chevrolet

Bjbaker

Jan 29, 2013

We are very happy with the experience that we had at LHM. Sam, Justin, and mike were all great to work with. Very knowledgeable group. They weren't pushy just very accommodating.

patricia curtis

Jan 28, 2013

I got excellent service. My sales person, Mark Mattice was great - friendly, knowledgeable, courteous etc. It was a very pleasant experience buying the vehicleThe atmosphere of the showroom was great - clean and attractive - all personnel seemed informative when asked a question.I

HollyLangston

Jan 27, 2013

Sam was great to work with! Very fast and efficient and helpful in making sure we were taken car of! The financing dept was very quick and I liked that we were only at the dealership for a couple of hours before we got to take the car home the same day!

cldouglass

Jan 26, 2013

We loved working with Jordan. He was extremely knowledgeable, friendly and professional. Because it was there were so many people buying cars that evening (a good sign)we had to wait a long time to complete the paperwork and he stayed with us the entire time and made the time go much faster than it seemed.

Beck4

Jan 22, 2013

Two vehicles on maintenance program and cars should be washed, they forgot the last two times and I had to wait around. Still great service.

debpaletta

Jan 18, 2013

I was very impressed with the level of service I received from Johnny. He checked me in quickly and efficiently. Johnny even had a loaner car ready to go for me so I did not have to wait. When I picked up the Tahoe, everything that was serviced had been taken care of perfectly. I am very happy with the level of service I received.

eyegirl

Jan 17, 2013

Best experience ever. We are customers for life. Very friendly and knowledgeable staff. We felt at home during the entire car buying purchase. Thank you

fabianzullo

Dec 19, 2012

Casey was Fantastic, and Zach Smith was great as well. I also enjoyed meeting with Marc Cooper who was fair and honest as well. I have bought all my vehicles from the LHM group and plan on continuing that tradition in the future.Thanks everyone!!Fabian

snowbdr89

Dec 18, 2012

I for one have never had a good experience with the people at chevy!! Always treated me like garbage.. if Aj would return calls he would see i had a co-signer but would never return calls!! I understand my credit isnt the best but atleast treat people in that situation decent and maybe a little bit of respect..

Reagan Winegar

Dec 18, 2012

Its extremely simple for myself to answer 'why' I chose LHM Chevrolet. I have purchased several vehicles from the LHM Group. On this particular vehicle purchase I had decided on a Chevrolet. The minute I was on the premises at LHM Chevrolet I was greeted by a fantastic salesman in Colton Herbert. He was very knowledgeable about the questions I had concerning the model of vehicle I was considering. He was concise about the details and explained them very simply to me. He had a great attitude and made the car buying experience a complete pleasure. When it came to the finance portion, Mark Cooper couldn't have handled it any better. There is no doubt that whenever I consider purchasing a vehicle, the LHM Group is always my first thought.

Lisa Pack

Dec 13, 2012

Our experience was incredibly pleasurable. Who knew buying a new truck could be so fun! Jason was fantastic to work with, meeting all of our needs. He has followed up with us to make sure that we are satisfied and all has gone as we planned. Everyone at LHM was great! Thank you for your service.

shirl.d.lloyd

Dec 10, 2012

We came back to LHM because of Ron Franklin. We have bought three previous vehicles from him and he doesn't blow smoke up your butt. He lets you decide what you want not what you think you need. We have refered him to others who have bought vehicles{2012 Avalanche LTZ} from him

utahfrank

Dec 7, 2012

The BadMake ready on the inside glass was horrible.When we inquired about the 'free Thanksgiving turkey' for taking a test drive as advertised by your dealership no one was sure about it and eventually we were given a $10 gift card from Target. We did not care about the ammount or the turkey because we were (and did) going to donate the gift card/turkey to charity anyway. After buying 2 new vehicles from your dealership since August we were a little miffed when we we were told that you (the dealership) would not throw in a $45 trailer hitch and ball with the purchase of my new truck.The GoodThe other salesman that worked with Colton was really good about inquiring about any possible discounts that we might qualify for or purchasing programs. As it turned out we, as Costco members, were able to purchase the new truck through the Costco GM new vehicle program.The finance department seemed to work really hard getting me qualified at a decent interest rate with affordable payments over a good term. I had colon cancer a few years back and was buried in medical debt.Colton really seemed to care about trying to get me a truck I would be happy with. I wish him the best in his career with Larry H. Miller.LastAs always with any new vehicle purchase I wish I had bargained a little harder and maybe looked at a few other vehicles but I am happy with the truck I got. My only regret is that I wish it had a few more bells and whistles.

ATBACHER1957

Dec 7, 2012

Jordan and Terry gave us straight answers with no pressure, take it or leave it. They helped us understand our options and left us to make the choice. We left the dealership and spent a couple of days reviewing the options, then we returned to buy. We didn't receive any high pressure follow back calls. The decision to buy was ours, not a pressured expectation from them.

Tessabella12

Dec 2, 2012

I gave an excellent rating because I recieved excellent service, Russell was the best sales person to work with he made things simple and pressure free.

Brian.Horrocks

Nov 24, 2012

Sam was fantastic. He made my first "new" car purchase very pleasant. I will return to buy my next car to this dealership. Very satisfied.

jordan.schweizer

Nov 10, 2012

I have been put in a life threatening and scary situation by this dealer. My 2012 Colorado went in for warranty in May when it all the sudden lost complete power and had trouble starting afterwards. I brought the car in and dropped it off. Upon picking it up the next day they told me it was a sensor that was fixed. When they went to get the car it would not start for about 5 minutes which I observed. When they drove it in, I said that the car did not seem to be fixed as I saw it not starting. THey kept the car and apparently fixed the problem. It is now November and the car has had similar problems. I brought it in on 11/9 and they called late in the day claiming it was fixed. I picked up the vehicle on 11/10 and drove it about 6-7 miles when it completely died going up a hill just passed the highway offramp. For 10 minutes I was stuck with cars rushing at me and no median to pull over. Forced to roll backwards in neutral against oncoming traffic for 500 + feet to where I could safely pull over. This car should have been fixed and I should not have been placed in this dangerous situation due to Larry H. Miller's negligence.

rayrobinson

Nov 8, 2012

I did lots of research on what kind of car I thought I could afford, and what I wanted. I had talked to Russell on the phone the night before I went in to the dealership. Once I walked in, I expressed my concerns and desires. From the very beginning, Russell listened to me and matched my desires to the vehicle that I eventually drove home with. He was extremely helpful and patient with all my questions and concerns. We drove several different styles of the same car--even drove to my home to pick up my wife so she could make the final decision. I've never had a more comfortable and friendly experience in buying a car in my life. I would tell everyone and anyone interested to go buy a car from Russell at LHM Chevy, because of my favorable experience there. Thanks for making my dream come true!

bobb169

Nov 5, 2012

From the receptionist to sales to finance they were very professional and friendly. Ron spent the time to find the package I was looking for. Financing went smoothly.

Ihaveanewcruze

Nov 2, 2012

Grant was very diligent in calling me everyday to make sure I was awear of the specials going on and to make sure I was being taking care of.

kloveday

Oct 23, 2012

I came in to Larry Miller just to look at the Cruz. John had suggested it may be a good car for me when I told him what I was looking for. I was so impressed when I took a test drive, by the look of the car and how it drove (smooth and very comfortable). I had a price range I needed to me in and a payment range that I could handle. John and Zack worked very hard to meet my needs and wants. Because of them everything fell into place. Since I took my car home on Wednesday October 17, John has been very helpful, taking the time to show me features of the car and giving me advice on maintence of the car. I appreciated also, Mark's explaining of the warranties that were available and what each one covered and being willing to help with every detail. I am very impressed that the financing went so smoothly and that the payment and interest are just what I had planned on. My New Red Chevy Cruz is beautiful and I am sure I will enjoy it for years to come.

Sibian

Oct 22, 2012

I stopped in to take a look at a cruze and a sonic. Now i have been looking for a car for several months and have encountered just about every type of BS a dealership can toss at you including having salesmen come up to my car and knock in the window before i have even had a chance to get out. i did not encounter this at larry H Miller murray. Brandon allowed me to actively look around and "feel" things out a bit before he approached us.He wasn't pushy or overbearing. he allowed me to test drive the cars i wanted to and was very personable. It was brandons approach and personality that really drove home the sale for me. I would recommend Brandon Heywood and Larry H Miller Chevy Murray to everyone.

wrecklesscbr

Oct 5, 2012

I been having a hard time trying to rebuild my credit, so I was a little worried coming in and getting turned down. When I walked in I met zack he was very friendly, very straight forward. This was my best experience by far and the dealership comes highly recommendby me. Thank you!

ruffninja82

Sep 28, 2012

Living in Ogden, these guys made sure that I was good to go on everything before I drove down. We went for a test drive and Ron talked to me about all the features as well as the financing. When we got back to the dealership, he went and got the paperwork, it was done quickly and while mike talked to me about the financing and service plan, Ron gassed up the vehicle for me. Both gentlemen were so great to work with and I never felt pressured into my vehicle. I would highly recommend this dealership and these two guys to anyone looking at getting a new vehicle.

bradsommer

Sep 23, 2012

your service department was very nice and helpful told me every thing that they were going to do and what they found wrong and fixed. also they had to order a part for my sonic and told me thet they would call me when it was in.

dabears

Sep 18, 2012

From the first time I walked into the dealership I was treated great. I would recommend this dealership to anyone looking for a new car. Ron was a great help, he responded to all me questions and was there every step of the way on my purchase. The whole sales staff was always willing to step and help me anytime I had a question. This is a great dealership and the people working there are top notch. I will use this dealership again...

playerj

Sep 16, 2012

I had a wonderful experience. I would recommend LHM Chevrolet to my family and friends. Jason was a great salesman and provide great into. Thanks!

gary shaw

Sep 15, 2012

great sales people mark and jim where really great at helping me with all the paper work and finding me the right car that i could afford. i will be back to see them in about 16 months for another car hope they still are there when i come back.again jim/mark thanks for what you two have for me. gary shaw

Litonitus

Sep 8, 2012

Customer service was good. It took a few minutes before I was helped after pulling into the garage but I'm assuming it's because everyone was busy helping other customers. The wait was very short and I was very pleased with the speed of service. After having my car serviced my tire pressure monitoring system sensor quit working. I'm sure it was nothing that the techs did but I had to go back and have them reset. Overall, it was a good experience and I will be going back.

athomas12

Sep 7, 2012

Customer service was great, john really worked with us to find a vehicle we were looking for. I was impressed with the service, and hope to make future vehicle purchases from Larry H. Miller Chevrolet.

mshroulote

Sep 7, 2012

I just felt like I was the only one in that whole tent!!! Even though I was surrounded by alot of people!! THANK YOU AGAIN !!!

Runninute22

Sep 1, 2012

When I purchased my vehicle I was concerned about the metallic sound in the radio. I brought it in and it was decided that the speakers needed replacing. This did not resolve the issue. I returned the vehicle and the radio was replaced after being listened to by Tom.

jgannet

Aug 31, 2012

When i first called about a new car the Sales rep was very confadent in his dealership that i would prefer no other and that he could give me a better deal. Jason was patient, treated me with respect and laugh at my bad jokes, as i was purchasing a new car. Jason was very knowledgable about the car that i wanted to purchase and if i had any questions or needed help in the future. He would not hesatate.

lizdranow

Aug 19, 2012

The provided great customer service from the start of the transaction to completion, they ensured everything was exactly as we ordered it and expected it to be before the car was officially delivered, and the salesmen were extremely polite and helpful. Overall, it was a very positive experience and I would definitely buy another car from them in the future.

Srutte8909S

Aug 15, 2012

We have given Larry Miller Chevrolet the rating of 5 because The salesmen we very helpful they helped us find the car we wanted. They we very polite and helpful. They answered all of our questions. They let us test drive the cars until we found the car we wanted. We have purchased other vehicles from Larry Miller Chevrolet and will in the future.

michaelg21

Aug 10, 2012

I brought my car in for service for an ongoing issue that was covered by my extended warranty company. This resulted in me paying more than one deductible for the service. Carlos, knowing that this has been an issue went to bat for me with the warranty company convincing them that I have paid enough deductibles with this problem-this resulting in the warranty company waiving the deductible. Nice Job, Carlos, Thanks!

jmrotzler

Aug 9, 2012

Ron Franklin was by far the best sales person I dealt with in all the dealerships I visited in the Salt Lake valley. He was the most knowledgable about the Cruze and could answer questions without running off to find the answers from somebody else unlike the other places we visited. In addition, Ron was straight forward and honest with his answers and made no promises he could not keep. When Ron gave me the keys for a test drive and did not act like he was worried about me stealing the car, a trust was established immediatly and no other sales person even came close on this.I also appreciated that Ron never pressured and pestered me to death even though he knew I was out shopping other dealerships, he was confident with what he was selling and had the patience to let me figure it out.Rons' best quality came out after we had made our purchase, with a sincere concern and patience, he took time to show and explain the many features and workings of the car to my wife and made sure she was confident before she drove the car off the lot.Ron has assured us that we can contact him any time if we have questions about our car and has followed up with us to make sure things are going good. Much Apreciated.Thanks RonJoe Rotzler & Loan Rotzler

wesshields

Aug 4, 2012

We've been to other dealerships shopping for a car and felt overwhelmed by the feeling of disengenuous hooplah. We didn't feel that with this dealership. It was all genuine and straightforward, honest.

dntburris

Aug 3, 2012

I had a really good experience at Larry H Miller. I hope that when we trade our 2012 cruze off in a few years Ron is still there. He did a great job getting us into our new car.

carlrobis

Aug 3, 2012

It was an excellant experience to accomplish my vehicle goals.I am committed to this dealership even though I live further away than I did when I started.

brianrasmussen

Aug 2, 2012

Louis and Kelly deserve 6's on this scale. Louis took amazing care of me. I'm going to keep going to Louis and Kelly.

theturth12345

Jul 27, 2012

Kasey Webster , General ManagerYou need to clean your house and get the Condescending old timers out of there. If you live in salt lake city or Utah buy some where other than here. Intel Kasey has time to clean up the bad apples, that she has to deal with. If you are looking still buy for Larry Miller group as they are the Best in Utah. But just not here and sorry the same gos to your service department. Two week old truck and back three times and not fixed. Kasey thanks for your help.

adb120571

Jul 24, 2012

Alberto was very infomative,friendly, and willing to help as our salesman. Most importantly he was not a really pushy and obnoxious salesman like alot of them are. It was a very smooth and stress free transaction. Thank you Alberto.

1 Eleanor Barlow

Jul 18, 2012

I went in for an oil change service and Matt walked out to greet me as soon as I got out of my car. He was very friendly and asked relevant questions and gave straight answers. I appreciated doing business with LHM Chevrolet Service!

toniwalker

Jul 16, 2012

I had a recall notice on my Cobalt. It had something to do with the steering column. My husband called for an appointment and they got us in the next day. The customer service was great. They had the car done the same day and called when it was finished. The cost was nothing because it was a recall. I was happy to see I got a car wash also. It was a gread overall experience.

SDT

Jul 15, 2012

Our visit was very nice. We were assisted immediately. We had a rough time scheduling this service because we live so far away but they provided a rental car and we stayed in the city for the night. Ralph called us the first evening and told us the status of the car and that we could expect it on time the following day. It was as promised. I think the only thing that could have made the transaction smoother would be that they bring the car we were supposed to rent so that we only had to transfer the personal items to spend the night and then let us drop our personal things off at the dealership before returning the rental. This again, would have saved transferring the personal items only once. But all in all, it was a very pleasant experience and I was very satisfied with the service team. Thanks to Ralph in his professionalism and attention to detail.

alexallen

Jul 14, 2012

Sam was extremely helpful, friendly and honest. This is our second vehicle purchase from him. We will definitely buy from him again and recommend friends and family.

skvz48

Jul 13, 2012

WE HAVE PURCHASED 7 NEW AUTOMOIBLE(S) IN THE PAST 7 YEARS AND HAVE BEEN VERY PLEASED AND SATISFIED WITH EVERYTHING ABOUT YOUR DEALERSHIP!WILL NOT GO ANYWHERE ELSE!

jojosegura

Jul 3, 2012

These Gentlemen worked so hard to get me what I needed and when I needed it they were so awesome to work with I will return when I need another car and I will send famiy and friends to them.

junegrl08

Jul 2, 2012

i had a really good sales man that made me feel like getting this car was the right one for me and knowing that i was making a good choice and also working with me to make a paymen that i felt comfortable with.

LEE McQUILLAN

Jun 20, 2012

I FELT THE SALESMAN WAS NOT PUSHY LIKE OTHER PLACES. ALL QUESTIONS WERE ANSERED. AJ IS VERY FRIENDLY AND HAS HELPED WITH QUESTIONS AND OTHER SET UPS AFTER I BOUGHT THE TRUCK. MARK ANSWERED AND HELPED WITH ALL FINANCIAL QUESTIONS.THANKS.LOOKING FORWARD TO FUTURE SERVICE.LEE.

lx1545

Jun 20, 2012

They can mess up anything. All around bad its not while you are there but after they either can't remember anything or they are just straight up lie to you.I paid them with a 35000 dollar check then they call with attitude wonder how I am going to pay for the truck it is paid in full I'm not stupid I remember what I said but they try and act like you messed up. If I could take it back I would but to late now I won't ever ever go back not ever for service I don't like the way they treat people

kmaurer

Jun 20, 2012

Things seemed OK when making the deal. When got home, there was strange paint on my bumper that looked like touch-up paint. Spoke to salesperson, dealership looked at it. Spoke with the GSM who acted like I was an idiot for not just taking lacquer thinner to the paint. Sorry, that wouldn't have been my first choice. They kept my car for 6 days in order to try to correct some manufacturer defects, but I honestly can't tell what has been done. My only option is to re-paint the bumper, but having had work done at an LHM collision center before, I wouldn't trust them. When I worked out financing, I said I wanted to finance with 1 of 2 credit unions UNLESS they could find me a better rate. I wish I had done some research before going down to the dealership. They set up my loan with a company called Gateway One Lending & Finance. When the called to ask me a few questions, I felt like I was going through the 2nd inquisition. I then realized my credit union had a lower rate. GSM's response is that the credit union makes you "jump through hoops" on the customer end (is 2 paycheck stubs jumping through hoops?) and they are slow funding loans (sorry, they are only slow if the dealership does not submit paperwork in a timely manner). So, the financing company was picked to the dealership's benefit, not mine. I do have to take part responsibility because I didn't research before going down and trusted them. On top of that, the car was delivered with the transmission fluid being 1/2 quart low, and when I got my plates they spelled my name wrong.... also, the world's grumpiest receptionist was working when I went in to pick up my plates (I interrupted her from reading the newspaper). Not the worst dealership, but I definitely wouldn't buy a car from them again. We won't even go into how much they hound the customer over the survey from GM...

Jesse Cardon

Jun 14, 2012

We were pleased that when you found out about promising us the 18" wheels that you were willing to make that exchange. Also, it was our fault that we didn't understand that we were not getting a sunroof as we really didn't want one anyway. When we bought our last car we had to get a sunroof when getting an upgrade. Thanks again for being patient and kind.

Seabuscus

Jun 13, 2012

Ron was awesome. No pressure. He knew what he was talking about and i've already told everyone i know if they want no pressure or hassle to talk to him at the dealer ship. So refreshing because the day before i went to a used car dealer ship and they were just awful.

kevinhansen1

Jun 13, 2012

I use my car extensively in business. I hit an elk and totaled it (also a car bought at Larry H. Miller Chevrolet, and another excellent experience with Kasey Webster, Brad Harris and Mark Cooper). I put a call in that I would be coming by and needed a car right away. I arrived late in the day to receive the Red Carpet Treatment.Everyone knew who I was when I arrived. They were all genuinely friendly, ready and eager to help me get what I wanted and needed without "selling" me anything. When they didn't have exactly what I wanted on their lot, they found it at another dealer and had it there for me before I would have believed. Pretty tough to beat that.Definitely a class act!

BS029

Jun 11, 2012

The salesman I dealt with was very professional, low pressure. Would have prefered a less expensive vehicle but my own trade-0in situation prevented that.

JeffBryan

Jun 5, 2012

Our sales person, John Humphreys, was very attentive to our needs, questions, and concerns (and we had a lot). John was extremely knowledgeable about the Chevrolet product and the safety and convenience features offered. My wife and I literally spent a total of 12 hours at the dealership in the two days it took us to make up our minds and then complete the purchase process. We knew we wanted either a Suburban or a Tahoe and we knew we wanted the Z71 package but could not agree on a color combination. We went back and forth on the Tahoe and Suburban, as well as several color combinations. John was extremely patient and personable during the whole process. Not too pushy, but a good salesman helping us make up our minds. We were also very impressed with the facility, including the lube bays and the service/repair center. We will be taking the vehicle there for all of service. Mark Cooper, the finance specialist who helped us was also very professional and we felt comfortable with him going over our finances. Thanks LHM Chevrolet in Murray!

dee davis

Jun 4, 2012

we feel that Zack smith went above and beyond for the davis family,we had been working with zack smith via the telephone,for at least a week before driving up to Larry H Miller chevrolet in murray and I must say,zack came out smiling from ear to ear andintroduced himself to us and took us to the vehicles that we were interested in and had been crunching numbers so that we were able to get this car at a reasonable price and with such ease,we have never had that kind of service that zackgave us and I will forever tell everyone about this dealership,The Davis Family says"well done"

munk_e

Jun 4, 2012

Matt was great to work with, he listened to us and what we were looking for and was able to recommend a car that fit our requirements.

cdgibson

Jun 3, 2012

I appreciated the time the sales/finance people took to explain things. The dealer was the only dealership locally that had the car/color/model we were looking for.

Tealishere

May 19, 2012

I had been looking at used cars for quite s few months. I just wasn't finding one I felt comfortable with, after having had a few bad used car purchases. My friend told me about Ron and how he has always been able to help them out. We gave him our price range, and on the spot Ron had gotten back to me with 3 vehicles, one of which was precisely what I'd been looking for! He was able to see us that same day, and was very friendly, knowledgeable, professional, and efficient. Communication has been excellent. I know exactly who im going to when I have the need for a new/used vehicle again, and look forward to the experience! I'll also refer anyone I can, we just had an overall great buying experience with Ron and LHM. Thank you!

kkammerer

May 15, 2012

Mr. Tom Scharlow always takes good care of the vehicles for my family.he's friendly, competent and will do whatever it takes to service our cars properly.he always says to schedule the appointment through him so he can make sure we are serviced adequately. And I know he means it.

scharman

May 2, 2012

the service was great and i was very satisfied. the only thing that is annoying is the surveys. the people of the dealership very helpful in all aspects,

Brp7998

Apr 30, 2012

I was able to get an appointment right away. When I got there they took me right in and started working right away. They were real good to explain the pro Len they found and repaired.

u0100885

Apr 20, 2012

After poor service at another Chevrolet dealer, understood issue on phone, told me I had to go to dealership to understand issue, upon arrival, was greeted, Luis reviewed situation, told me what was needed, told me I needed to prepay because of the type of work, work was completed within time promissed, received phone call advising me of same, went to dealer, dealer installed part. Luis was professional.

adnerb

Apr 18, 2012

Jason Willey was a excellect salesman asked what i wanted and he got that for me made it seem so easy explained all about the car to me. Mark Cooper was also great got me the loan with a payment i could afford and then even got a lower interest rate than quoted originaly/ I had a great experience and would tell anyone to go there Thanks!

tadwalker

Apr 4, 2012

Dealership reputation was the main factor when it came down to the actual purchase. Quality of service was also a key factor. Sales and finance personnel were awesome.

stealthairplanes

Mar 28, 2012

My vehicle had an area on the gear shift that was warped/defective. The new part was ordered and at the time of installation it was found to be the wrong part. Tom made sure the part was ordered correctly and called me when it arrived to make an appointment for installation. At my appointment, the service was very quick and I was on my way after 30 minutes. Tom also gave me a follow-up phone call to ensure that everything was satisfactory. I appreciate that Tom took the time to provide updates about my replacement part's arrival rather than waiting for me to follow up. I also appreciate that there was a phone call to make sure I was happy with the service.

tknaylor

Mar 16, 2012

The Larry Miller Chevrolet dealer ship did a superb job of assisting me to find the car I needed. They patiently allowed me to become educated about Chevrolet vehicles, since I have never owned a Chevy before. They helped me compare my options of both Chevrolet and non-Chevrolet (used cars). The process allowed me to gain confidence in the dealership personell and the manufacturer. Without pressure, but with extra work and research, they provided the information I needed to overcome my objections and hesitations. The end result was I was confident I selected the right vehicle. This is especially important to me because I keep my cars for a decade or more. Great job Larry Miller and great job John Leveder!

LMTELR4

Mar 12, 2012

I WAS VERY PLEASED WITH MY VISIT TO LHM. RON EXPLAINED EVERYTING SO WE COULD EASILY UNDERSTAND.HE EVEN GAVE ME ROSES. THE FINANCE DEPARTMENT WAS VERY THROUGH. EXPLAINED ALL THE WARRANTY OPTIONS AND HOW IT WAS A GOOD IDEA TO HAVE THE GAP POLICY.

Donna Hoffman

Mar 5, 2012

Was glad got appointment same day as called in. I had a few questions which were answered to my satisfaction. Service was faster than expected so was happy to get on with my day.

Devin+Deserae

Mar 4, 2012

Both Sam and Ron were very helpful and not pushy on the sale. This made shopping for a car much easier. The customer service went beyond what we were expecting. They were able to adjust the price/options to fit out needs and budget.Thank you again,Devin and Deserae Esch

cstrongrk

Feb 23, 2012

Nothing was done to the minor rock chips that we identify at check in. The inside rear window has film (I think from protective packaging when the car was ship from manufacturing)...I have not been able to get it all off and asked if they would look at it...it looks worse than it was before. This was Century Product renewal service...the car looked worse when I picked it up then when I dropped it off (I've seen better detail results from my local car wash for $15 then I did on this) I marked the "Quality of Work" as OK, but it really boarders on Bad. Im wondering if I made a mistake in purchasing this Century Product package. I really hope the next time for this service is much, much better!

DMBLANCHARD

Feb 21, 2012

I received the service I requested, no pressure to buy items I did not need. The service department is very professional and prompt. I will continue to use there service and advice on my automobile. If I purchase another automobile, it will be from this dealership.

missyjolley

Feb 4, 2012

Both Terri and Clyde treated me with great care and kindness! I am so grateful! They were fabulous! They were amazingly thorough! I will recommend them to EVERYONE!!!

Krissi

Jan 25, 2012

Every time I have come in, I get propmt service, a friendly greeting, Quality work & have been informed of what work will be done, asked about my concerns & made to feel extremely comfortable during my visit. I truly trust the employees & feel that they have been very honest with me. I can't say that about any other dealership I've worked with in the past!

fayeworkman

Jan 25, 2012

EXCELLENT SERVICE!! John at Brad really make that dealership "SHINE"! As long as they work for your dealership I will always buy my cars from you!

parsam21

Jan 25, 2012

Great service! Friendly. They let me in right at 4 pm on a very snowy Saturday, right at closing. Fast and efficient. I just wish they would vacuum out the car

norm29

Jan 18, 2012

This is the second vehicle I have purchased from LHM Chevrolet and both experiences have been amazing. thank you for the great job you all do .

crwebster

Jan 12, 2012

The staff was over the top. They immediately asked what I needed and took the vehicle in and told me they would come and get me upon completion. The work was great and they wash the vehicle and sent me on my way. We received first class service. ThanksCraig

rodmorris51

Jan 8, 2012

The service wrighter I worked with was very helpful, he made sure he had all information needed and answered all my questions. The only thing I don't agree with is the labor book that is used, I think people are paying for labor time that is not real, you pay for an hour even if it takes half an hour because the book say's it takes an hour.

lostostberg

Jan 6, 2012

Purchasing anything in this modern world of technology can be daunting. Car salespersons have an impossible challenge to meet quotas while working diligently to meet every customers expectations all without being assertive or apathetic. In todays cinched economy customers, like myself, find it problematic to transact with a car salesperson who for centuries has been stereotyped as being one of those unfavorable, sneaky, underhanded, unconscionable and indecorous carjackers.To my amazement Mark Mattice was a comprehensive, cordial and refined representative. The coined term Car Salesperson certainly does not apply as he was ethical, patient, and symbiotic. I have the greatest appreciation for Mark Mattice in his commitment to find the perfect vehicle for me. I applaud his efforts and in rare form give him a standing ovation. He exemplifies the absolute best of not just any Larry H. Miller auto dealership; of any automobile salesperson and will always be highly regarded. I feel he is an integral part of surpassing quality and creating exceptional customer satisfaction.There is no accolade which I can bestow to show commemoration of how deeply appreciative I am in expressing my gratitude. I will say it the best way I can, THANK YOU!

gmuff

Jan 6, 2012

Brooke was great , she got me in for the repair right away , it was done when promised and was friendly and nice when i picked it up.

skylerandwhitney

Jan 3, 2012

Matt was very polite and helpful. He answered all questions we had, and he gave us information so that we were informed about what we were buying. He was very patient as we searched for the perfect car for us. Overall, we had a very good experience buying from Larry H. Miller Chevorlet, and we were impressed with Matt as our salesman.

JimChittick

Jan 3, 2012

I have nothing but Praise for the LHM Chevy Dealership,why?, because the Buying Experience was very professional from the start, My Salesman Ron Franklin very well informed on Product Features, Very sincere, and most Helpful explaining the Silverado Features, Onstar, and SiriusXM radio, explained the remaining Factory Warranty, and the Value of a LHM Certified Vehicle, and the Carfax information as well.Worked in My Behalf, to secure a Deal that was Fair and competive for both Myself and the LHM Chevy Group.Overall experience was very Positive, and I will share that experience with everyone I come into contact with, while Visiting down here in the Greater Salt lake Area.In Closing, keep up the Good Work, and always continue to Respect and Value Your Customers, You will always have a Great Market share of the Auto Business, because of Your Professional and Friendly approach and actions.Thank You,Jim Chittick SrSula, MontanaRetired Fireman

tpeders

Dec 28, 2011

This was the first new car purchase I have ever made. It went smoothly and I was greatly impressed to be pre-approved before I came in to look at the 2012 Chevy Cruse.

gapratt

Dec 27, 2011

The staff at Larry H Miller Chevrolet were very helpful when picking out the car i wanted. The whole process was over in about an hour and a half. Good people.

bdeeder

Dec 20, 2011

We actually werent counting on purchasing a vehicle that day because we felt that we couldn't afford it. But after speaking with AJ and Jason we realized that the value was just too great to pass up. They were both very professional and we appreciated their honesty and dedication to finding a vehicle that we love. Thank you Larry H. Miller team!

begaye

Dec 8, 2011

We are every happy with the purchase we made. I was looking for a better gas mile car with a manual transmission just my luck we found one on your lot. The saleman did his job to lead us the right direction I was looking for. Save me lots of gas money in the long run. Thank you once again.

jms395

Dec 8, 2011

I brought my car in for an oil change, which was part of the Landcar Maintenance Plan B Lube Oil and Filter Change with Tire Rotation. I was pleased with the service, which was completed promptly.

Newlandja2

Dec 7, 2011

We just filed for bankruptcy and were lost and really scared. After speaking with Jason about it, he made us feel comfortable and was very non judgemental about what we were going through. This allowed us to relax and make our purchase hassle free and put ourselves back on the right track with a brand new vehicle we could count on. It seemed that even when our attorney wasnt giving us the straight answer Jason having dealt with this before was actually more knowledgeable about how to purchase a car after bankruptcy. The only thing that would make it better would be to have a list of other vendors such as loan companies that can work in partnership to help re-establish credit. Other than that it was fantastic.

wardle84118

Dec 5, 2011

Great job and service!!! Also fixed other items that were under waranty that I did not know were problems. This will save me time and money down the road.

ldavisvolt

Dec 4, 2011

Dealership provided fair pricing and thorough information regarding the Volt. We are very satisfied with our purchase. We are waiting for additional information from GM regarding the Volt fires, potential risk to owners and the negative publicity ween on the Internet.

sherilee

Dec 2, 2011

service is very good. my dog doesn't mind waiting with me either! but i did miss the car wash they did when i was there last time. your employees are always so nice,thanks for your interest in your customers.

deonmcquiston

Oct 31, 2011

I stopped in without an appointment to get my oil changed and tires rotated. I was greeted very friendly by Tom, he called me by first name, I had not given him my information yet. The service was done very quickly while I waited. Tom had a meeting to go to and informed me that Ralph would finish up with me. Ralph did let me know it would be about 10-15 minutes and they would be done. Thank you, Deon McQuiston

topgundn

Oct 2, 2011

Ron Franklin was great to work with. I will come back to Miller as long as he is still there. His used car buyer is not very honest. I understand you need to make a profit on these trade-ins, but to go from telling me that my car is virtually unsellable (because it has 169,000 miles) to selling it before I am even off the lot with my new truck is good for your bottom line, but bad business anyway. Add to that that you had me come down to three thousand for the trade in and turned it for 8,500 in less than an hour and I don't really know how the guy sleeps at night.

MrRees

Sep 23, 2011

The sales staff was patient and willing to deal on a new truck...I appreciated that.The staff was efficient and did not keep us waiting there for delivery of the new truck or getting the financing and final paper-work completed.

ahaning

Aug 16, 2011

We called in and explained the problem we were having with the car to Tom, he told us to come right in and he would help us. We get there and he recognized us from our previous visit and immediastely started the pasper work to get the car fixced. He told us it would be two hours, but we ended up getting out of there in less than 2 hours. My daughter loved playing in the plasy area that you guys have set up. Durring our wait time we walked around looking at cars and we had alot of sales guys asking if we had been helped. None of them were pushy, jusy friendly.

gsanderson

Aug 10, 2011

Matt was friendly and helpful in giving me lunch options; my truck was finished before schedule; the waiting room was a lot better than the old one. I can always count on quality workmanship and will continue to travel down from Park City past another dealership to where I have my car and truck serviced.

Clint Staples

Aug 8, 2011

I came in for an oil change and tire rotation. I ask the service rep to plase check the right rear tire for a leak since it was showing air pressure of 23 lbs. When the car was finished, they told me everything was good and all tires were set at 32 lbs. Now the bad part, a few days later my wife had a flat tire on the same tire in question. I am concerned that the tire was not checked very well which casued her to have a flat. Thanks to a good person to stopped to help and changed the tire for her, no harm was done. This is why I rated the quailty of work as 0k. Clint Staples

jennier

Aug 6, 2011

Was pretty happy on the 2nd go around of trying to buy vehicle with the vehicle choice itself. Im sure i could have got a little better deal . I took the 1st offer and didnt hassle with the price at all because I hate car dealers. Was dissapointed in the Detail of the vehicle. Hard water spots that could have been buffed out were not , and the carpets could have been cleaned better. I realize the sale was rushed because I wanted the vehicle quick but was willing to wait if I needed to to make sure it was done right.Also the vehicle was not filled full with gas upon delivery. I Left the dealership with between 3/4 and 1/2 tank. I think a full tank of gas would have been the least I could have gotten. But Jason was good he kept following up and made good effort so he deserved the sale it was alot of calling back and forth.

aneilson

Aug 3, 2011

Our sales people were great, they did everything we expected and more. They had our fiancing done when we go there and all we had to do is find a car which is what we wanted. They were amazing and I would recommend them to everyone that is looking for a new car.

lynnjohnson

Aug 1, 2011

Sam was very helpful in assisting us in finding the right car for our needs. He identified three different cars for us to consider and focused on the criteria we had for choosing a new car. Sam was very knowledgeable about the cars and his assistance was invaluable.

tkertamus

Jul 28, 2011

The services guys were very quick and helpful. I didn't have to wait very long after arriving to be helped. When I explained the problem they were quick to respond and get everything in the system to get me out of the door. I was very surprised by the fact that only about 2 hours later I received a call that my vehicle was complete and ready to be picked up.The quality of the service and the quickness was the best I've seen. I wa impressed by the additional services provided that I was not expecting. The checked all my wiring and connectors and even replaced oe that seemed to be not working.This was a great experience with a service department.

kkammerer

Jul 27, 2011

Jason Willey was friendly and knowledgable. He was able to work with us on a price that was fair. The MISC charges were not explained until we asked for a breakdown of the charges. The intial contract that was written up was incorrect and had to be fixed. Mark was good about doing this but there was some dubious material that required a lot of explanation.

LelandSorensen

Jul 26, 2011

We live in Idaho and had looked at the 2011 Chevy Cruze at our local Chevy dealer. We liked the car but did not find adequate choices to select from. We decided to look in the Salt Lake area while we were visiting some family members there. We did some "window shopping" on the Internet and decided that Larry H Miller Chevrolet in Murray would be a good place to start. We started and ended with Larry H Miller Chevrolet. There was an excellent selection to choose from, and we were able to find the vehicle that met our needs in what we wanted in an automobile. Jesse Gil was very willing to work with our list of criteria. After finding us the car that met our needs, he went over everything that we needed to know about our new vehicle and thoroughly answered all our questions.

oakrdrzfan

Jul 23, 2011

I was disappointed to find rock chips on the front wind shield. Also the driver door lock didnt work and there is a whistling wind noise from the passenger side of the convertible. That is disappointing on a 48k car. Furthermore, when I took the car in to get the rock chips fixed, they only fixed one of the two and the windshield was not cleaned at all. They also said the wind noise was normal and no parts for the door lock. The whole service experience was a waste of time. My first experience with them was terrible.

sgrundy3

Jul 21, 2011

The customer service at LHM Chevrolet is outstanding. My sales person, Jason Willey, took the time to help me understand what went into buying my first vehicle. He answered all of my questions without hesitation and made sure that I was comfortable with my decision before making me sign or commit to anything. The quality of work was very thorough and precise. Jason showed me all of the features of the vehicle I was interested in, provided me with service records, and assured me that the people in the finance department would do everything they could to help me get the best deal. The friendliness at the dealership really stood out. Even while I was waiting for my paperwork, anyone that walked by made sure to acknowledge me or ask me if I needed anything. I felt very comfortable there; not just a target for someone to sell a car to. For this being my first solo car purchase, my overall experience was scary at first, but the team I worked with at LHM Chevrolet eased any nervousness or worry that I had right away. They provided me with straight answers to any questions, and worked with me as best they could. The price of my vehicle was comparable to other vehicles of its kind. I feel that for the mileage and condition of the car I received a VERY fair deal. I have no complaints. I would definitely recommend Larry H Miller Chevrolet to anyone wanting to purchase a new or used vehicle. They work with all types of credit. The price will be fair, the customer service will be genuine, and the finance team will do all they can to get you the best interest rate and deal.

happydaisy34

Jul 17, 2011

I was very pleasef when I walked into the dealership with the friendliness that came with the 2 employees that I worked with. I did not feel pressured and was happy with the way they approached me. They helped me understand all facets of the car, were patient with the whole process and worked with me to get the car. They were very helpful and respectable to my grandfather and myself. I would reccommend this dealership.

tiggerdee

Jul 11, 2011

I had a good experience because I got the feeling that the employees new what they were talking about and showed respect and concern for the safety of my car and with that for me and my family traveling with me. The work was quick and the accomodations comfortable.

meltonlaura

Jul 11, 2011

I was greeted when I first arrived and the employee was very friendly and listened to what I wanted. The service was done in a timely manner and my car was washed and ready for me. Loved that I could relax in the waiting area and drink coffee but was offered to be given a ride just chose to wait. I will continue to bring my car in for service when needed. Thanks!

susansp

Jul 9, 2011

Very enjoyable experience, went the extra mile to make sure we got the vehichle we wanted in the color we wanted. Easy to work with.

les0220

Jul 7, 2011

Ron provided excellent customer in a very professional and friendly manner. This is my second purchase from Ron and I will be back again. I will also send family and friends to Ron.

doitright1975

Jul 6, 2011

I bought a car from Steve, it was the sales managers car so it had 4000 miles on it. When I got it home it looked as if the black paint were washed with steel wool several times. I called to have it along with a few chips and dents repaired as well as detailed. Got the car back it looked good in twilight. But when I got it home in the garage with the lights on it it looked just as bad as before. I was called a liar today and was also told I could pay for the polish to remove the marks I asked to return the car they told me no way. I will never use LHM again, and I buy an average of one car a year.

friskyp1

Jun 30, 2011

Ever since I purchased my 2002 Pontiac Trans Am through the Larry H Miller Chevrolet Murray, Utah dealership, I have been a solid customer ever since. To purchase this car,they had to start with facilitating the sale through the Larry H Miller Potiac dealership in Boise, Idaho. This was quite an undertaking and everything came together as it should have. Since then with many oil changes and other service related issues since, there was no doubt that when my Husband and I were to finalize plans for our new car, we would purchase through the Murray dealership. Scott Anderson was very instrumental in the purchase of my Trans Am and he was there again for the purchase for our 2011 Cheverolet Cruze Eco. We appreciated his approach and we were able to come to a solid decision because of his efforts. I know that we will continue to be taken care of by any and all facets of this dealership.

jett317

Jun 30, 2011

When I pull up to the service doc I was greeted by Jay Morris. He checked me in and with in a few minutes I was able to head to work. When car was done he called me to let me know what was wrong and what they did to fix it and then I was able to pick up car. I appreciate the customer service I received and how I was updated on my car.

Lyntasha

Jun 27, 2011

I went in looking for a used car, anything better than what I had driven in with. I was pleasantly surprised when Sam told me he could only get me approved for a new vehicle. Sam was very pleasant and immediately put my fiance and I at ease. My last car buying experience was horrendous, and I was honestly expecting the same treatment because of my poor credit. It was so nice to be treated like a person and not a credit score. I will be recommending Larry H. Miller to everyone I know that is looking for a vehicle and I will be recommending that they work with Sam. Thank you for such a wonderful experience,Tasha Wells

sgraham71

Jun 24, 2011

Was not happy with the fact once again they did not vacum out the Car. Other place will with the service I got. I guess like I said you pic and choose whos ars you vacum out or run threw the car wash. Kind of funnny the guy in back of me his car was vacumed and washes beacuse I heard the Rep come out and said it would be lik3 5 more minutes for his car beacause they had to finish vacuming and wash ; hmm wow ! I will still come back but it just amazing how you do this! something to think about!

CynthiaSapos

Jun 21, 2011

333I have had the very best experience with your dealership!!! From day one buying my 09 Malibu, to the day I bought my 11 Malibu!!! I tried to get into anything at three other dearships with no luck at all! I was desperate to get into anything to be able to get to work! Sam Armijo, has been the greaterst guy on earth! With little credit and no money down, he made a miracle happen! There are no words to exspess my graditude! He got me into my 09 and I was able to get to work! A mere nine months later,Sam made another miracle happen! I was in the car of my dreams!!! I still can not believe it! There are people out there I am sure in the same position I was in, I wish I could tell everyone, see Sam Armijo, dreams do come true!!! I drove up on last Saturday, Sam not only remembered my car, he remembered me! How amazing is that??? When a car dealer who probably sees a lot of people everyday jumps up to greet you by name!!! Amazing!!! There are truley no words to exspess my gratitude!!! Just, if every dealship had a Sam, cars would fly off the lot! To Sam, I want to thank you from the bottom of my heart, you are truley one in a million!!! THANK YOU, SAM!!!

ssara

Jun 15, 2011

After I contacted Steve ahead of my visit, he was ready with the vehicle for a test drive when I arrived. He made the process uncomplicated and straight forward. His approach was without pressure and ready to answer any questions. He made sure the GM supplier discounts I expected were accomplished. Steve made the process of the purchase smooth and a pleasent experience.During the process I decided to request that LM Miller Chev consider a trade and make an offer. Steve was very accomodating and made the arrangments quickly to have the evaluation and offer prepared. Once the offer was precented, I decided to sell the vehicle on my own. Shortly after, your used car salesman asked what I really needed from my trade, I suggested and he counter offered. I considered the offer and accepted. This required Steve to adjust the paperwork already in process but he gladly did so.The process was pleasent and I would return for another purchase in the future.

Wayntemo

Jun 10, 2011

This was my first service visit. I was welcomed into the garage immediately! I was introduced to a Service packet that saved me money and worry! The service was completed in a timely manner and delivered to me clean and cared for! Jay wass very helpful and courteous! Wayne

EmEmem

Jun 9, 2011

Excellent experience with Larry H Miller Chevrolet. I bought a used car after finding it on-line. The car was accurately represented and we agreed on a fair price. I had some concerns since i was out-of-state and would not see the car prior to purchase. My sales person assisted with arrangements to have a 3rd party of my choosing inspect the vehicle. When I arrived I was treated with high priority, courtesy and respect. The transaction was handled quickly, completely and without problems. I have already shared my recommendation with friends.

meevma2

Jun 5, 2011

I took my car in was shuttled back and forth. Employees were very friendly and helpful. I truly enjoy the people at Larry Miller! When I leave I am completely satisfied with the explanations and work done on my vehicle. The price is awesome and competitive with other places. I used to take my vehicles to jiffy lube and paid more for less quality. Thank you so much Larry Miller you have my business forever!

Swtdanishgirl

Jun 2, 2011

The sales team were able to make it happen! We went back and forth quite a few times trying to get the truck we wanted at the price point we could afford. They all were extremely responsive and their follow up was awesome. Sam was great, even though it wad 10:15 PM, he showed my husband every thing there is to know about the truck and programmer all the bells & whistles!

jasonparry

May 18, 2011

I gave my rating because my visit was short and sweet, I was greated by the service advisor, he took my info sent me to the waiting room where I waited 45 minutes or so like he told me I would and he came to get me when my truck was ready.It was just as I wanted it to go. Thank you

TysAri08

May 14, 2011

Everyon was friendy enough. But I wouldn't say thru were exceptionally friendly. I mean, no one was rude, but it isn't exactly seem like anyone was trying to be mire friendly than necessarily by doing more than just answering questions or whatever. But they were nice enough.

mellowyellow

May 13, 2011

Sam Armijo won me over, I had a huge distrust in car salesmen, Sam helped me get out of a "lemon" that was sold to me by Ken Garff used cars; that was over 6 years ago and in my world that speaks volumes. I know he will not let me buy a "bad car". He would not sell something to me that he would not drive himself. I have purchased vehicles from him for over 6 years now. In all, between myself and my children I have purchased 7 cars from Sam. I will come back to him again and again as I know my children will. Trust in the car industry is hard to come by and good trustworthy people like Sam Armijo are too.... Thank you,

Schumann

May 10, 2011

Louis is always very friendly and helpful every time I come in. My truck was in and out in one day with a transmission rebuild. The work that gets done is always very good... I have been in before with warranty work, oil changes and tire rotations. The service personel are always helpful and friendly so I choose to come back even though other service facilities are closer to me. -Thanks-

vongdk

May 10, 2011

I have given the rating I have because everything was great. I was worked with on the pricing so that it was more affordable, Perry purchased a water for me because I was thirsty from waiting around for some time. Neither Mike nor Perry pressured me into purchasing anything that I did not want. The only thing I am slightly displeased with is that no one followed up with me on our final rate for the vehicle purchase and no one called to schedule an appointment to have our under carriage sealant sprayed onto our vehicle. Everything else was outstanding.

Sorensens

May 4, 2011

It was the best car buying experience EVER! I was sceptic to go through a car dealership again sure to having a first awfulExperience with another car dealership. But Larry H. miller will gave a customer for life with me and my family. They seriously went above and beyond for me and I was completely satisfied!

gdnash

Apr 14, 2011

The salesman, Ron Hoglund, found the exact car we wanted even though it was not on the lot. He went the extra mile and gave us a fair deal. We are very happy with his help and the car we purchased.My only complaint, and it is minor, is that the finance office tried a little to hard to sell an extended warranty with the car. They should do no more then quickly mention it's availability. Overall it was a good experiance.

vonharrison

Apr 14, 2011

My over experience with Larry Miller Chevy was top notch. Clyde and Scott did an excellent job and answered all of my questions. The facility looked very modern and I will be getting all of services for my new car done there. Their professionalism and customer service is what convinced me to make my purchase of the 2011 Malibu.

lynnlovendale

Apr 13, 2011

I've worked with Tom for a while now and alway found him honest, accommodating, and efficient. This last visit was the same. Even though he was out to lunch when I arrived (earlier than we had talked about), another guy took the ball and ran with it. The order had been prepared prior to my arrival.

Xaviersolis

Apr 10, 2011

Service receptionists very friendy. Service horrible! Price ridiculously high!!! Took my vehicle to have some electrical work done, several warning lights in dashboard were on. in my opinion this dealership does NOT, repeat DOES NOT, have a qualified electrician. Dealership kept my vehicle 3 weeks, could not find electrical problem. Every week needed to intall new part, so they say. Bill was at $3000+ after 3rd week. I had to say stop because it seemed there was no end. After I said I wanted vehicle back, they finally fixed. 1 month later dash board warning lights came back on. Took back to dealer. Again they wanted to put more parts in, because they say problem was not related to previous work done. They were 60% sure a $500 part would fix problem. I said NO WAY, not going down that road again. Went and got my vehicle, they still managed to screw me out of a $50 diagnostic fee. I picked up my vehicle and the warning lights were off, so I guess there was no need for the $500 part. I took vehicle to another dealership. They found no problems, they say it is possible that the computer was reset or problem codes erased. I checked the locations of were LARRY H. MILLER PROVO said they replaced parts, didn't look like anything was replaced. Those S o B's just reset or erased my problem codes and I got the shaft on a $3000 bill. mother F ers!!!!! Wish I had the money to sue those crooked basterds!!!!If you have electrical issues avoid LARRY H. MILLER PROVO, unless you have the money to sponsor their on job training. Which is pretty much what I ended up doing.

stonecookies23

Mar 23, 2011

I had taken my car to a couple other places and they couldnt tell me what was wrong with it. I was helped within 5 minutes of being at your dealership. Ralph looked at my car, drove it and knew what was wrong within an hour. He ordered the part got my car taken care of and let me know as soon as my car was fixed. I was very impressed with my overall visit to your dealership and will continue to go there for further service.

tcdegrange

Mar 22, 2011

I did not have an appointment but arrived at the service bay at 7:15 am. My car was checked in immediately. The gentleman arranging the car care, Tom, was very professional and friendly. Overall, the service was exactly what a car owner would hope for and the personnel were extremely customer service oriented. Thank you, Tawnie DeGrange

TysAri08

Mar 18, 2011

Because they treated us well and were able to not only get the financing we sought but were able to do even better, in the end. The only real complaint I have is that they wouldn't give a value on our trade-in until they had already looked at credit and had us drive a car.

motomom55

Mar 18, 2011

When my husband and I came in to the dealership, we were greeted warmly by Janalee Johnson. She explained to us that she would be working on our financing and then she introduced us to Jim Ashmead, who would help us find a vehicle. Jim took excellent care of us! He showed us several vehicles. We really liked the Hyundai Accent. Jim explained the features of the vehicle, then took us for a test drive. The vehicle fit our needs very well. Janalee did an excellent job of finding a lender for us with a car payment that fit our budget. We were so grateful! Our overall experience was very positive and we will definately return again when the time comes to purchase another vehicle. We were very impressed that the people who work for the Larry H. Miller corporation still continue to represent Mr. Miller in a very respectful and positive manner. It is wonderful to be able to work with people who are trustworthy and honest, and who care about the customer and their needs. Mr. Miller was a wonderful man and his legacy lives on through the people who represent him.

brandt

Mar 15, 2011

Unlike other dealerships, Larry h miller was more than happy to take my trade and excited to take on the challenging job of finding a truck that I liked. After my initial phone call with Steve, he called me back several times with different options and different ways to save me money. I didn't have to work at all, just answer questions! It was awesome! Three days after starting my conversation with Steve, I went out to the dealership and to my surprise, the paperwork was done, the truck was ready to go, and the financing was done! I was out of there in roughly three hours. Possibly the best dealership experience I have ever had. Thank-you Steve and Larry h miller for making me a return customer for life!

G. Craig Merhoff

Mar 15, 2011

On March 16, 2011, while driving on Fort Union Blvd in Midvale, my 2008 Duramax powered 3/4 ton Chevy pickup overheated and I shut it down. This truck has had cooling system problems on several occasions, the most recent being in late November of 2010, when a pressure test, done at a dealership in Medford, OR, with higher than usual pressure, revealed a leak in the coolant reservoir. The coolant reservoir was replaced by the dealership in Medford, OR at my expense. The truck had been sent to Medford because the former Chevy dealership in Klamath Falls, OR, where I had purchased the vehicle, was no longer certified to do do warranty work and they believed that a leaking head gasket was the source of the coolant loss. Since getting the truck back in late December, the coolant leak has persisted and in the last two weeks it has gotten worse, requiring the frequent addition of coolant. The AAA tow truck driver took me to Larry Miller Chevrolet where I was greeted when I walked into the service department by a friendly man who told me to drive my truck inside. Once inside, Matt, a very courteous and efficient man, filled out the work order and advised me that since it was nearly noon, that we wouldn't know the nature of the problem until early afternoon. To our mutual surprise, by the time the work order was done, a tech had moved my truck to his work area and was busy troubleshooting the problem as noon approached.I went to lunch and Matt called me about 40 min later to tell me that the problem was a leaking head gasket and that the tech was working to fix it. I talked to the tech on my return and he told me that he would have the truck running late the following afternoon, which he did.I picked up my truck Thursday evening and it ran the best it has run in a long time. I have driven it over 200 mile since the repair and I couldn't be happier with the courtesy, the efficiency and with the quality of the work from the service department at Larry Miller Chevrolet.

kgajda

Mar 3, 2011

Ron Franklin was very helpfull and friendly. He gave us the deal we wanted without a lot of pressure. He kept us informed about the process of the car.Mike Holmes was very easy to work with and made sure everything was done the way we wanted it. The car was in pristine condition and Ron explained all the workings of the car to us before we left the lot.We enjoyed the experience and will be happy to do business with him again.

Kim Mills

Mar 2, 2011

We had a great experience... however... once we got the car home we realized there is two tears in leather on the back of the seat.... if I would have seen this prior to purchasing I would have never bought this vehicle... I guess I am asking for recommendations on how to fix this problem? I keep my vehicles up to great standards and plan on keeping this for awhile and do not want it to tear even more... I do know this will also be an expense to me!Kim Mills

Mfishy80

Mar 2, 2011

Great experience, with the trade in and purchase of used car. Answered all my questions, and I felt that I got a reasonable price. Buying a car always takes such a long time, but the time seemed to fly by; everyone was so nice and accommodating. It was a really good experience for me and I would definitely recommend Larry H. Miller's dealership to every one I know.

GROSS

Mar 1, 2011

I was treated with respect, courtesy and a genuine concern that I would purchase the vehicle that I wanted. Grant Bassett did all that. I was shown different models of the CRUZE and was explained to about the many features, options and prices. Mr. Bassett accompanied me on a test drive, talked with me on the lot about my wants/needs all on a cold windy day(It didn't phase him). At his desk, I was welcomed and personally felt that he had my best interests at heart(I felt good about purchasing a vehicle). A price was negotiated, the vehicle was located and delivered the same day. The original sales contract(signed by me that day) had a glaring figures error that I noticed that night. I called Grant that night(10pm), to explain my concern, he was concerned too! The next day I showed up at the dealership, presented the copy of the contract to Grant, his response was "We'll make it right". Mike Holmes(Finance Manager) agreed there was a problem with the figures. The problem was rectified and the deal was made. Upon delivery of the vehicle, Grant explained in depth about how the features worked/got me hooked up to OnStar/explained the service department and showed great concern that I was happy with my purchase. The roses were a nice touch at the end. I'm a very satisfied Larry H. Miller Chevrolet customer. I would recommend this dealership to anyone! Thank you, Grant Bassett for making my vehicle buying experience enjoyable!Sincerely' Kent

sergio1952

Feb 22, 2011

I know Tom for so many years and he always provide good costumer service ,and always I trust heis comments. I know that when I come to the dealer I feel secure about the service advisor , so in this case is Tom Scharlow .In the past I have bring to the dealer at list 25 different cars ,includen my kids and even from work I have in the past a little problem with on e of Suburbans ( brake system) and I call Tom to see if they can help me ,I remember we try to fix the Sub 3 times and he when the extra mille to acomodate the shechedule time and follow up with me about to fix the problem , he never let me down ./././thank you ..

clempc

Feb 21, 2011

I appreciated Tom's courteous manner in which he took care of everything I needed while I was there. The service was completed prior to the time indicated, so I was pleasantly surprised when a half hour before the promised time, Tom came to let me know it was completed. I appreciated the work that was done. Thank you.

ljgundy

Feb 17, 2011

I had my oil changed, tires rotated and the air in the tires was supposed to be at 30 psi per tire - The air in the tires wasn't checked. Each tire had a different pressure and it was one of the things that needed to be done. There was only one person releasing cars that were completeo we had to wait almost 20 minutes to get my car. This could have been done better. With such a large service department only having one person available seems counterproductive.

jerrisw

Feb 17, 2011

I was very pleased with Tom's attitude and expertise when dealing with me. He explained things to me as we went through the process. You can tell he is a happy employee and loves his job. He has a good personality and I am pleased with the service he gave me.Sincerely,Jerri Suominen Wolder

jeskey

Feb 12, 2011

We Initially were approached by Brian, but he had a previous customer ask for him during our conversation so we were handed over to Steve Holmes who assisted us with our purchase and closing the sale. Brian returned at the end of the transaction before we signed the paperwork.Steve was great and dedicated to answering all our questions. He was attentive to our needs and courteous during the course of our experience. He was very personable and assisted us in every way to get the vehicle that we wanted. Due to his professional manner and how his attitude while he was assisting us we are considering getting another vehicle for our college bound kids. Because of our great experience we would come to Larry H. Miller Chevy and purchase through Steve again. We have asked him to keep his eye open for reliable used sedans for our college age kids.Steve should be commended for his customer service and professionalism and attentive manner in which he conducted our transaction. I have and will make referrals to my family and friends to see him for their car purchase needs.Thanks,Jess

pixystix

Feb 11, 2011

Since I've bought my new car; my Chevy Cobalt, I was givin 3 free oil changes. I was really impressed with all of them. With my old car I went to Jiffy Lube. They had great customer service as well but they did not rotate my tires and the price I paid was higher than I pay here at Larry H Miller. I will continue to come to Larry H Miller because I get great customer service and a great price of only 25 dollars per visit. Thanks again for your great service!

ellyvdrk

Feb 11, 2011

I guess in any job you should leave some room for improvement. For a lube job I just have to assume that the job is done correctly and that the tires were rotated as to what I am paying for. But I was helped right away and was out of there in less than an hour.

slwilson

Feb 3, 2011

I have bought many new vehicles in my time and had varying experiences. Buying my new 2010 Chevy Silverado from Larry H. Miller (Murray) was the best vehicle buying experience I have ever had. The sales staff I dealt with(Ron Franklin and Raul Quintero) were very friendly and knowledgeable, and the finance manager (Brad Harris) was a real pleasure (seriously).I got a great vehicle at a great price. The icing on the cake was an additional $500 of Utah Car Show bonus cash rebate that the dealership gave me AFTER OUR DEAL WAS AGREED!I highly recommend the Larry H. Miller dealership in Murray.Steve WilsonVery Happy Customer

Lance.hunt

Feb 1, 2011

I had suspension issues with with my 2004 Silverado upon arriving at the dealership I was greeted promptly by Mr. Tom Scharlow after the door opened allowing acces to the service department. Tom asked how he might assist I stated the concerns I had; Tom asked if I had warranty on the vehicle which I did. Tom looked up my information confirming warranty and asked if I needed a ride which I accepted. Tom then proceeded to make arrangements for such. Tom kept me informed throughout the day on the repair status including what the technicians had found, he also stated the repair should be completed by early evening. Tom called that evening informing me the vehicle was ready for pick up. I arrived at dealership and observed Tom still working this amounted to a twelve hour day I brought my vehicle in at 700am and picked it up around 700pm Tom was just as friendly and out going at the end of a 12 hour day as he was at the beginning of the day. In my opinion Tom represents your organization well demonstrating great customer service.Regards,Lance HuntWest Jordan Utah 84081

d3784211

Jan 31, 2011

We are very pleased with our new car and will recommend to our friends and family that Larry H. Miller is the place to go when looking for a new car. Also to ask for Steve Yaworsky because even though he did not have exacly what we wanted on his lot, he hunted around and found the exact color I wanted and got all the extras my husband wanted on it. When we stopped by the second day we were not sure we were ready for a new car, but with getting all we wanted and a very good interest rate, it worked out well. Sincerely,Mrs. Doreen Santos

Jane Fischer

Jan 31, 2011

We were greeted very quickly and friendly when we arrived at the dealership. Jim Ashmead was extremely informative and let us test drive the Equinox that we purchased, he also let us take it home for the weekend and of course we fell in love with the car. All of our expectations were met, with the car, the dealership and especially with Jim Ashmead. I would highly recommend your dealership to others. Sincerely, Jane L. Fischer

corinneparry

Jan 28, 2011

Bought 4 cars from you now in the last 3 years! Keep up the good work! I enjoy your salespeople that we have worked with so far, because they aren't just pushy salesmen, they are real! Thanks Ron and Brandon for all you do! We also had a great experience when getting new wheels and tires put on the new truck, your service man Johnny gave us his opinion on which tires would be a better, smoother ride, rather than what we initially had picked out, which would have made for a terrible ride! Rather we chose the second ones that he recommended and I love them, even on the freeway, hardly any noise! Most places would just want to make the sale and wouldn't care about the well being of the purchaser! We truly appreciate this! We look forward to continue working with you in the future!

abdalto

Jan 24, 2011

All employees involved were very helpful and understanding of my situation and needs. They worked to get me the deal that I needed. The truck was just what we were looking for and the price was the best we found. Your sales managers, both Aaron and Terry worked hard to get me the best deal possible.

welchkd

Jan 19, 2011

I took our vehicle in for oil change and safety inspection. Both were done in a timely manner and the service personell were kind and friendly. Also, during the wait the sales staff was pleasant to talk with. The experience almost makes the 1.5 hr drive to get to the dealership worthwhile.

michael B

Jan 14, 2011

Great knowledge, communication and quick turnaround.Follow up issues are always addressed. Ralph and the crew should be recognized. A raise or gift card at least.Please let me know the results of my comments and recommendations. Thank you, Mike Borrero

csessions

Jan 8, 2011

I always receive exceptional service when bringing my vehicle to be worked on. They are always greeting you quickly and are very friendly. They follow up quickly and explain in lamens terms the diagnosis. Also it is nice to not have to stand in line at a cahiers cage when you pick up your vehicle. The drop-off and pickup location is very clean and easy to navigate.

anonymoustoyou.com

Oct 15, 2009

The integrity of this dealership is much lower than 0. They advertise that they will match any other offer for your car.. not that they will try to match it, or probably match it but that they WILL match it and even have a huge banner hanging up in front of their front doors but when you bring in an offer to match they make up excuses not to honor it. My car was worth, in BlueBook over 23K, Carmax offered 21K and this dealership would only offer 19.5K despite what Carmax said and refused to budge they didn't care at all about the customer.All I can say is dont make promises that you refuse to keep, and i suggest they take that sign down and stop telling people that they will match offers. I have never been so disappointed in my life and what is worse is that they knew the disappointing experiences that I have had at other dealerships and promised once again that I will not leave their lot disappointed and they will bend over backwards for me BULLS*** What a joke

dtinut

Mar 15, 2008

WE PURCHACED A USED CAR FROM LHM USED CAR SALES LAST OCT. AFTER RESEARCHING THE CAR AFTER THE PURCHACE WE FOUND THAT THE CAR WAS VERY OVERPRICED FOR WHAT WE PAID. PART OF THE SALES DEAL WAS THAT LHM USED CARS WOULD PAY OFF OUR EXISTING BALANCE OWED ON OUR TRADE IN. IT TOOK LHM USED CARS OVER 90 DAYS TO PAY ON THE LOAN, RESULTING IN LATE FEES & NEGITIVE REPORTS ON OUR CREDIT. WHEN I CONTACTED LHM USED CARS I WAS TOLD THAT IT WAS NORMAL FOR THEM TO TAKE THAT LONG. THEN THEY NEVER EVEN PAYED OFF THE ENTIRE BALANCE THAT WAS LESS THAN THEY ALLOWED FOR THE TRADE IN. WHEN I CONFRONTED THE SALES MANAGER AT LHM USED CARS ABOUT THE EXISTING BALANCE HE LOOKED UP MY TRADE IN PRICE AND AGREED THAT THEY WOULD PAY THE REST OF THE LOAN OFF. I AGREED TO PAY OFF THE BALANCE { BECUASE IT WOULD TAKE THEM ANOTHER 90 DAYS } AND SEND THE RECIEPT TO THEM, YOU GUESSED IT THEY GOT MY RECIEPT AND I NEVER HEARD FROM THEM AGAIN EVEN AFTER SEVERAL CALLS TO THE DEALERSHIP AND WAS TOLD THAT THE PERSON WE NEEDED TO TALK TO WAS BUSY AND WOULD CALL RIGHT BACK.. AND WE ARE STILL WAITING FOR THEIR RETURN CALL OR OUR REMBIRSMENT CHECK. I WOULD NOT RECOMEND THIS DEALERSHIP TO ANYONE AND I WILL NEVER BUY ANOTHER VEHICLE FROM ANY LHM DEALERSHIP. I WAS VERY DIS SATISFIED WITH MY PURCHACE OVERALL.

miller_sucks

Oct 30, 2007

I would also not recommend this dealership - certainly not their service department. We had an issue with our fuel pump that should have been 100% covered by our extended warranty. They were told about our extended warranty, given the contact info of where we purchased our vehicle originally, and even had in their possession a copy of our warranty contract with the warranty company's contact info. We were told repeatedly that it wasn't covered and since we were stranded without the vehicle we paid the bill in full.Then we immediately got the warranty info that was in our vehicle and called the warranty company and were told that it should have been 100% covered by the warranty. We asked for a refund and their service manager Rick Stubbs, flat out denied it stating that HE doesn't want his department's money tied up waiting for the warranty company to reimburse him. What?! That is the relationship between their department and the warranty company - that is why it exists. I have no doubt that the reason I was repeatedly lied to by Rick Stubbs and his staff is because it is his personal policy to STEAL the money from the customers up front so his department isn't waiting for their refund. When I spoke with him over the phone he yelled at me, was extremely patronizing, and acted like an all around at$$. When I made a complaint Thomas Thorpe sent me an e-mail stating "I think Rick Stubbs went well above his duty." From what I've seen this entire dealership doesn't have a clue what their duty is!TAKE YOUR BUSINESS ELSEWHERE!!

aroberso

Jul 27, 2004

I would NOT recommend visiting this dealer and/or working with this employee. I was extremely dissatisfied with the customer service provided to me when working with this individual and dealership--I was hassled when being uncomfortable giving them information to run a credit report, was not given written pricing information as requested, and was told we could not discuss cost until I was "serious" about purchasing a vehicle. As a young female, I felt taken advantage of and would never work with this dealer or recommend them again.