Used Cars for Sale at Larry H. Miller Chrysler Jeep Dodge RAM Albuquerque in Albuquerque, NM

Cvigil

Oct 24, 2016

Had an appointment with Damian Gallegos for a new or used vehicle . He was very helpful in finding me something around my budget and not to pushy . Very kind young man will definitely tell people about the dealership . Thank you all so much

Cristin Fuller

Oct 20, 2016

The gentleman that assisted me with my oil change was extremely professional and efficient. He made my experience with Larry H. Miller amazing.

Dan

Oct 20, 2016

Had an appointment, got right in and the service was performed in a reasonable amount of time. The coffee good, refreshments were offered and people were friendly.

Dr. Thomas A. Garcia

Oct 14, 2016

Great job by all Larry H. Miller employees including the salesman, sales manager and finance manager.

linda graham

Oct 8, 2016

My battery died on my truck and had to call 3 people to finally get a jump. I went straight over to Alfonso Martinez who let me know what they were doing every step of the way.I am up and running again.I did not even call for an appt. I will definitely be back . Thanks

Annabelle Jaramillo

Oct 3, 2016

Everyone way great! Very willing to work with us and help us get the vehicle we wanted.

tristamosman

Oct 3, 2016

I have been having trouble with the transmission on my jeep for 15 months! I bought it out of state, and brought it to Larry H. Miller for servicing. It's been a hassle, but Jesse, the transmission guy has been absolutely fantastic to work with. I now have a new transmission and so far the Jeep is running great! Thanks so much to Howard and Jesse for making this happen!Trista Mosman

Santhony13

Oct 2, 2016

Was not happy at first it was manual, but Monica and staff gave me a great opportunity to rebuild my credit and now I am loving my car. She was very friendly and helpful and worked hard to get me a great deal.

charlalucero

Sep 26, 2016

Shopping around as we are looking for specifics. Had this sales guy Juan Cappo working with us. I personally hate the dealer experience but my husband insisted on trying one last place. Juan met us in the parking lot and of course my guards already up due to the last 2 Dodge dealer we had been to and immediately he made me comfortable to shop. No pressure, easy going, funny guy. Really knows the business. We will buy from him once they get the vehicle in that we are looking for. Most sales guys are very high pressure and we have walked away from many. Juan however, he made the experience easy and made us feel like family. Looking forward to making our purchase with him in the future. THANKS JUAN. Mrs. Lucero

Carsaregreat

Sep 25, 2016

The experience was pleasant and the sales team knew what they were doing. For all of my question had great responses and my concerns were put to ease. I had a great experience and highly recommend.

Bill

Sep 10, 2016

Had not purchased an automobile in 15 years....although had, had my auto serviced for years at the other Miller Toyota dealership....Came in for a Dodge truck.......""was treated with kid gloves" from test drive to signing on the dotted line.............a personable and professional dealership.....great price, great incentives, great sales staff......no pressure, much support....they actually listened to me and presented the best deal! ...........Gun Shy no more.........I shall return!

Frank Baca

Sep 9, 2016

Excellent service, has a recall, went in took me in right away and out in about 20 minutes. Brandon was my service writer. outstanding service by him

Robert

Sep 9, 2016

Worked me with me to get a vehicle that is best for my family and my budget!! Great job with working me and focusing on my wants and needs.

Kevin

Sep 8, 2016

All requested services were provided and vehicle was returned to us promptly. Excellent as usual. I would reommend this dealership to my friends and associates.

Sanchez10

Sep 7, 2016

Salesmen were very helpful and nice, were very helpful with questions I had and concerns. I wasn't pressured and making any decisions I felt very comfortable

Morgan100

Aug 31, 2016

Worst service department ever have encountered! Went in for engine light coming on. After having truck all day told me I needed catilitix converter replaced 1583.00 estimate. Took to mechanic had sensor replaced fixed problem. Inspecting after visit oil filter was not changed. How do you have oil change without changing filter? Either idiots or incompetent. Find another dealer!

S Finzel

Aug 29, 2016

Excellent service!! Great employees!! Will purchase another vehicle from them in the near future.

NSCJR

Aug 27, 2016

Service was fast and well done, Service staff made me feel at home, Great service team, Staff was very well organized and professional, will continue coming to Larry H. Miller for service.

Loving

Aug 22, 2016

I went in for an oil change and found out I needed other work done. Dodn'the really want to hear that, but better now than later.

Don

Aug 7, 2016

The dealership was very busy when we first arrived, it was suggested that we come back in about 1/2 hour, which we did do. Our wait was minimal. We are always happy with the work that the dealership does on our 2006 Jeep Cherokee...

Elizabeth Morgan

Aug 4, 2016

My car manager, Howard, is always professional, through and helpful. He makes me feel like my needs are his priority.

Steve Watkins

Jul 18, 2016

Awesome, my service rider Tim was off the charts! I'm completely satisfied with my truck repairs. And Tim is very educated in taking care of not only the auto repairs, but dealing with the customers. I will also support Larry H Miller. And the great people that work there.

George Andresen

Jul 5, 2016

Branden always handles things with great care and concern!

2007hemi

Jul 5, 2016

I will gladly recommend these guys to everyone I know, they are very polite and friendly and not pushy about things like most dealers are today!

susan3cab

Jul 5, 2016

Your Service Advisor, Gabriel Lopez is one of the most helpful individuals i have had the pleasure to work with since moving to Albuquerque from Illinois. Gabriel has been very helpful in keeping my vehicle maintained and in good working order. Gabriel also keeps me informed on any future needs I may be needing for the health of my vehicle, which is always appreciated. I will always come back to Larry Miller Chrysler as long as you have excellent service advisers like Gabriel.

Brian B.

Jun 23, 2016

I went in to LHM with a unique situation. I purchased a Ford Explorer at a LHM Volkswagen dealer in Denver, Co and I live in Albuquerque. I also purchased an extended warranty through LHM. My check engine light came on a couple of weeks ago and being that I bought the warranty through LHM, I have to take it to a LHM to have it serviced. Unfortunately, there is no LHM Ford in this area. I took it to LHM Dodge here in Albuquerque. I was a little worried being that this was not a Ford dealer. Tim Montoya was my service advisor, he reassured me that I was in good hands and said "We'll get you taken care of" and he made good on his promise. They ran into a little snag while repairing my vehicle and Tim got the warranty company to authorize my vehicle to be taken to a Ford dealer, which was outside of the LHM group (something they don't normally do). Needless to say, the Ford dealer did a crappy job. Tim, again, got the warranty company to authorization for me to take it to a different Ford dealer, again, outside of the LHM group. So not only once but twice did he get them to do something they don't normally do. He also, got my deductible waived twice! Tim went above and beyond for me when he didn't have to. He is easily one of the best service advisor's that I've ever dealt with.

EstrellaG

Jun 23, 2016

Since the day I bought my jeep I have had nothing but great experiences, just went for an oil change and the experience was wonderful. Guy is awesome and always makes sure everything is perfect!

Wicx27

May 30, 2016

Came in this morning to upgrade my truck. I was very specific and open with my credit score, what I owed on my trade, how much I would pay each month, and not having a down payment. Through both text and phone calls I was given the green light and told to come in because the deal could be made. After wasting an hour of my time and the gas to get there, they came back to me with a payment that was 80 dollars higher then I told them I would pay and tell me I had to put 4K down when I told them I wouldn't put anything down. So, now my credit will take a hit and I'm still in my truck. I will never buy a vehicle from this, or any of the family of Larry H Miller dealerships. By far the worst I've ever been treated or lied to at any dealership over ever been to. I understand there isn't a Red Cross on the front of the dealership and it isn't a charity, but I just don't understand the need for the deception.

Richard Sails

May 7, 2016

Very good job serving my 2016 jeep Cherokee. The worker were informative and helpful. I will be going there again. Have the cookies ready. Thanks

Snowbird

Apr 23, 2016

As always service dept was great. No appt and was told 45-60 minutes. Less than 30 it was done. Daniel and Brandon are always professional and courteous.

Rfish57

Mar 23, 2016

I had a part that needed to be fixed. I was able to get in quickly and my truck was ready within 1 hour. Very friendly and helpful staff.

Wendy

Mar 19, 2016

The staff were helpful and friendly. I would go back and send friends. Thanks

Curtis L Francisco

Mar 19, 2016

They are honest with me and I appreciate that and they don't ever try to pull the wool over my eyes and they're always willing to do what I have and not try to sell me things that I don't need

steveraye11

Mar 16, 2016

Very friendly and the staff are always ready to help. This was the 7th vehicle I bought from Mike Sweis.Mike is professional sales person and I have always gotten the best price and interest rates.Steve

nikijay

Mar 13, 2016

I went in on my birthday to trade my 300 in for a new car. We spend the better part of 7 hours there in hope to get the changer that I wanted. But once we come to the right price range we signed all the paperwork and waited another 2 hours after we were told to change over the insurance they said my personal bank would not take me unless I give 2,000 down when I told them mulitpy times I was not going to. So we drive it home a 145 miles a ways to be told the next day I need to give 2,000 down or give the car back so I told them to bring my car back. Went the next day to automa x in farmington and got a newer car with zero down and the loan was for 8,000 more, then the changer. The sad part about it is they never sent anything to my bank. But they sure did sent It to who know how many banks and caused my credit score to drop by 60 points. Lessons learned never will I go to a Larry h Miller again. So sad that they sent the sale person on his day off to bring my car back to me. And at that they made him pay for gas out of his pocket....,so sad that they treated they customers and they employees that way..

Genevieve Varela

Mar 3, 2016

I HAD VERY GOOD SERVICE AS ALWAYS EVERYONE IS FRIENDLY I HAVE HAD MY CAR SERVICED FOR THE LAST FOUR YEARS

JD3010

Feb 7, 2016

Brought in 2004 Dodge Dakota to an appointment at 7:30. Was told it would take 3 hours. FOUR hours later, I had heard nothing so I asked. From paperwork ALREADY on his desk, the service guy told me the vehicle needed flash software upgrades, and it would be take about an hour and a half. About an hour later, he told me he was continually checking on status. About a half or so later, he took me beck to the service area. From what I could gather, they had been unable to install the upgrades, and they could not now restore the old software. So, my vehicle was now useless to me, on top of now I have to pay for a new computer, and wait several days. I had to go rent a car so I can get back and forth to work this upcoming week. The service manager on duty would not work with me at all. I believe they did not perform the service work right and basically rendered my vehicle inoperable. And, they wasted all my time - did not finally get out of there (in my rental vehicle which I am having to pay for!) until after 4 p.m. I feel like there was some sort of scam perpetrated on me, but it also appears I have no recourse but to pay for this which will probably wind up costing me in the neighborhood of $1500, including the cost of my rental. WARNING: stay away from this dealer service department!

Naomie18

Jan 22, 2016

I want to first off say, this dealership is HORRIBLE.. They give you the run around on everything! I went in hoping to trade in my vehicle. They told me they can do it, So I went back to sign paperwork and they told me that they gave me the wrong quote and I needed a co signer. So I had a cosigner go in and we did all paperwork. We waited 2 weeks until they called back. They said that it is taking to long for the banks and we needed to RESUBMIT our paperwork. So I told them that they can just do it with the previous application and they said no! So I told them I dont want credit run again and they said it was never run in the first place. So I just said forget it and the next day they called and said that my application got denied, but how when they said the credit was never run???! Talk about total BS and poor management. Dont waste your time go somewhere else

susan46allinghamatgmail.com

Jan 15, 2016

My husband and I were shopping for a new jeep this past summer. We live in Rio Rancho so decided to shop at Mark Casa Chevrolet and Jeep. We drove through the parking lot on a Saturday hoping to find one we liked. Unfortunately, there was not a big selection so we pulled over to speak to a sales representative who was standing outside with two others. We spoke with Raul and told him what we were looking for. He took note of it and also our names and number and said he would call back the following day once he found what we wanted. He then invited us to some event the dealership was hosting the following day and mostly talked about this event. The entire time we spoke with him, he appeared more interested in the upcoming event, rather than what my husband and I were looking for and the fact that we were ready to make a deal on the spot had it been available. Regardless of our brief experience, we were excited to receive a call from him the next day hoping he found what we were looking for. I work graveyard, so when I woke at 2pm the next day, I assumed he had already called us. Unfortunately, he had not called us. Perhaps he was too busy with the event their dealership was hosting. My husband and I then decided we did not want to make business with them since it was not important enough for him to call like he said he would. I then called Larry H. Miller and spoke with Marta. I told her what we were looking for and asked if they had it in their lot. She kept me on the phone while she looked in their system. She determined it was available, at which time, I told her what price range we looking at. After our credit check was approved, Marta called back a few minutes later with the payment we wanted and said they would have it cleaned and ready for pickup. She also set us up with Sales Representative, Mike Sweiss. When we arrived, the jeep was clean and the paperwork was ready for us to sign with no unexpected surprises and everything we asked for. This was started at 2 pm and we were done before 5 pm. This is what I call excellent service. Both Marta and Mike made us feel like they valued our service, unlike Mark Casa Chevrolet/Jeep. By the way, Raul did not call us until the following Thursday. A little too late.

journey12

Jan 14, 2016

Howard Courtney is always very professional and courteious and does a good job of getting my problems taken care of in a timely fashion. He is very knowleable and efficient.A pleasure doing business with him.

Jeep guy

Jan 12, 2016

We own a Libery diesel and had a check engine light for an EGR valve. After doing some research I found that often times it just needs to be cleaned out. I stopped by your dealership to purchase new gaskets so that I could remove clean and reinstall it. The parts person was able to find one of the gaskets easily but couldn't find the other. He finally found it and had to order it. When I went to pick it up it was incorrect. He searched again and found a different one and ordered it. I picked it up and started to remove the EGR. I after looking at the valve I could tell that I had been given the wrong gasket again..I stopped the job and called the parts dept. after they searched again I was told that they couldn't be sure. I asked if they had a valve in stock to test the gasket on before I disabled the vehicle. They did not. I asked if one could be ordered in so that we could check the gasket they said yes. I asked if it could be retuned if I didn't need it and was told yes. I had to pay up front and it was ordered and I was told it would be in in a week. It actually took a month! When it finally came in they agreed that that gasket was wrong. They did more research and found that it doesn't require a gasket. I took the valve home just in case I couldn't clean the old one. I cleaned the old one over the weekend and tried to return the EGR but was told since it was special order I they would charge a 20% restocking fee. I asked to speak with the parts manager. After I explained what happened he reduced to 15% restocking fee which amounted to $66.24. This is what it cost me to prove that they had ordered the wrong part. As you might imagine I am not happy! I don't mind working with the parts department to try to find the correct parts but I do mind spending 2 weeks messing around trying to find the right part. Then waiting another month for the EGR to come in. Then being charged $66.24 to restock the part that I ordered to prove that the gasket that I was sold was wrong. Is this the normal level of customer service that your dealership?

big mike

Jan 9, 2016

battery repair not a bad price , had a igintion repair also , work was fine, price was in line, with outside service

Monon girl

Nov 23, 2015

Giy Fitzwater and his crew went above and beyond on an oil change for us retired folks. Many thanks for your good works and great spirit of customer service!

loboes65

Nov 12, 2015

Took my truck in and was charged 11 hours over 1100.00 dollars for what should have been a five hour job. I asked to have all my parts put in the back of my truck which was not done had to do it my self.The so-called tech also l forgot to let me know about the broken compressorbracket, sensor and intake manifold bolt that he messed up. Do not take anything there.

Wilmer L. Sibbitt

Nov 9, 2015

The staff were helpful and flexible, and we were able to reach mutually beneficial deal rapidly, to my satisfaction. I would recommend the dealership to others.

Ubaldo Munoz

Oct 27, 2015

They scheduled me in for the next morning and the repairs where done in less time than I thought. I love that they have a free shuttle service that takes you and picks you up from anywhere in the city. I took the shuttle home and within an our of being home the shuttle had to come pick me up because my vehicle was finished. If I would have know I would have stayed at the car lot.

pg

Oct 24, 2015

Superior customer service! Knowledgeable, efficient, thorough. JP is the best!!!

ABachman

Oct 19, 2015

After my purchase of a 2015 Dodge Journey the dealership was to provide tint for my vehicle windows. They contract another business to complete this work. The original tint was scheduled and I was without my vehicle for an entire day. I picked up my vehicle and the tint was extremely bubbled and not acceptable at all. Neither my salesperson or the sales manager had looked at the work before my arrival. I was asked to give the tint time to settle I gave it over 2 weeks and it was still a very poor job. I had to schedule another appointment to have the tint redone. After not being responded to by the salesperson I called and had to speak with the General manager to get service. I scheduled an appointment, which again was going to take all day, to have the tint redone. At least this time I was given a loaner car. Yet again when I arrived neither the sales manager or salesperson had looked at the tint before my arrival. And again it was not acceptable. I was asked to wait again to allow it to settle. Again it was not a matter of it needing to settle and it is still not done correctly. When I spoke with the salesperson again this time I was given the contractors phone number and told to deal directly with them. I find this unacceptable, but for the sake of my car I obviously will have to handle matters myself.I scheduled my first service appointment for the service contract that I purchased to only have again very poor service. I will not have my car serviced by this dealer for anything even though I have already paid for that service. They are very poorly organized and do not care about their customers time at all. I do NOT recommend that anyone who values service and their own time buy a car from this Dodge dealership or any dealership with the name Larry H Miller.

jose a

Oct 16, 2015

service is horrible i woundnt recomended . i have had my fleet vehicles for repairs .and maintance when they go for maintance my fluids dont get refill or check properly and on the work order states that they were refilled managers dont care have to take vehicles back to them several times if you go here make sure you check yoyr vehicle before you leave and for owners of diesel trucks 4500 and 5500 bolts from radiator plastic covers come loose and damages your radiator i already paid for one about $1600 and the radiator was new and defective had to take the vehicle back . and on another 2012 dodge 5500 diesel they replaced the egr cooler and one nut was loose and another missing causing damages to my gaskets and now they are not gonna cover it another $600 that im gonna pay no body service my fleet only larry h miller dodge and when i ask why are my bolts and nuts missing they just dont know they never have a answer i think is time to look for a better service.be careful on what service advisors try to sell you. not all advisors are the same also my turbo when out on my 2013 dodge 5500 diesel and they wanted to charge me $10.000.00 for repairs i talk to a very nice person named joe at parts and he was verry help full dont let service advisors over charge you ( go to parts dept they help you ) now im gonna pay $6000 for my turbo plus labor instead of $10.000.00

James F. Kobs

Oct 8, 2015

I brought my car in for routine maintenance (grease job, oil change, oil filter, tire rotation). I also needed the L/F marker light repaired. And I asked to have them enable the Daytime Running Lights. All this work was done expeditiously and well. The routine maintenance was covered by the Extended Warranty Agreement I'd purchased with the car. No charge there. There was also no charge for having them enable the Daytime Running Lights. I'm thoroughly pleased with my experience at LHM!

Gene

Oct 7, 2015

Timely repair and great service. My power steering went outFor the second time in two years and it only Cost me850.00 for repair.

4Jeep

Oct 5, 2015

Was in state for a visit and needed an oil change. The appointment was easy to make. Shuttle was available to take me to and from my destination during service. Picked up clean vehicle and was back on the road in no time. Gabriell and Keisha were very attentive.

lybargeg

Sep 23, 2015

I would like to thank Guy Fitzwater for his outstanding service while I was at the dealership with my vehicle. He kept me informed while my van was being serviced and I was out in less than an hour.

Ripped

Sep 18, 2015

My 2014 Charger was in for a recall and Tim the service agent asked me since my car just turned 30,000 miles if I wanted to get the maintenance done . He explained if it wasn't done it can effect my warranty .I said yes since it needs 30,000 miles maintenance .He wrote my service ticket for all this work to be done when my car was still in the bay ,they didn't check if it needed it they just did it . My bill was 702.00 dollars !! After getting home and reading my owners manual and calling another Dodge Co. My Vehicle only needed a oil change ,Air Filter and check the Differential.! Most of the work done was not due for another 120,000 miles!!Calling Miller back and talking to Tim he said it was Preventive Maintenance . Not Once did he tell me it was Preventive Maintenance and that my car Did Not need all this work done until the Manufacturer recommendation .I am a Disabled Veteran on a limited income and had to take a loan out to pay for this .I trusted Tim to explain to me all the work Did Not have to be done and it was Preventive Maintenance I would have had to pay 50.00$ Only ! He scammed me ,did not tell me the truth of only what was due now and Did Not tell me it was Preventive Maintenance and Not Necessary at that mileage .Never Ever Trust them to tell you the truth of Only the work that needs to be done. They will take advantage of you so do not trust the Service Department..They will take you to the cleaners .SCAMMED!!! BBB Will be hearing from me . Consumers Beware !!

clifford harris

Sep 7, 2015

Mr. Black was very professional and keep me inform on my situation during my purchase of a new dodge ram truck. Because of Mr. Black professional manner I will be going back to larry h Miller in the future and I will recommend to my friends about my experience with Mr.Black.V/RCWH

EJA

Aug 31, 2015

THIS IS MOST REWARDING AND PLEASANT EXPERIENCE I HAVE EVER HAD IN THE PURCHASE OF A NEW OR USED VEHICLE AND I WAS NOT LOOKING FORWARD TO IT.BUT INSTEAD I ACTUALLY ENJOYED IT, REALLY!!!!A) NO PRESSUREB) KNOWLEDGEABLE STAFFC) WARM INITIAL GREETING BY SALES MANAGER HIMSELF (MR M)D) SUPER DEAL--PRICE, TRADE, AND FINANCE!E) NO EXTENDED WAIT PERIOD FOR TRANSACTION F) FEAR OF BIG CITY DEALER GONE!G) WILL TAKE THEM OTHER CUSTOMERS

Dianna Martinez

Aug 31, 2015

Very nice young lady helped me and was very attentive. Best service yet.

Suzana Chavez

Aug 31, 2015

Excellent buying experience!!! My salesman was very professional and straight forward. The finance process was a breeze. The finance directors were very professional and courteous. I will continue to be a loyal customer.

Ken

Aug 31, 2015

Love the 2011 Jeep Cherokee that LHM sold us. I approached salesman Zak Ruiz with the need for a 4x4 vehicle, I preferred an SUV. Initially there were no SUVs that satisfied my budget so a truck was considered. We could not find one on the lot that fit my budget so I said no problem thank you anyway and left. Two days later I received a call from Zak he had found an SUV that fit my budget and in excellent shape! A deal was struck. The Jeep is amazing! I have dealt with Zak before and have always had a pleasant and productive experience. Finance was straight forward, no hidden charges, everything was explained before I signed.

Daryl Shack

Aug 30, 2015

Great overall Internet and dealership experience. They help my son in law purchase his first new car. Thanks a lot!!

Danielle

Aug 30, 2015

Was able to get in quickly and car repaired in a timely manner

Ted Rovet

Aug 29, 2015

You guys did a great job, thank you for all your help!

Julie Johnson

Aug 28, 2015

Everything was great everyone friendly . My 18 year old son was looking to buy a Dodge Charger and the salesperson Johnny took time to patiently answer all questions and point out all features that came with the car and how they worked. In the future, we will certainly consider you again for our car shopping needs.

Jimmy E. Morin

Aug 28, 2015

I notice a leak on my Liberty. I took it in for service and they notice a few things that it realy needed.I was going out of town that weekend. So, I realy needed the liberty work on. It was great that they always check it for the bacis, which in this case could have cause me problems on the road. I was realy glad I took it in when i did.

robbie56

Aug 28, 2015

My salesman Dwight Curry was just outstanding in every respect, he made me feel comfortable during the whole process, and Jose Talavera, the finance officer, was just outstanding as well, It is really nice to go a dealership and have the staff treat you like a family member. Again, thank you so very much!!!

BLACKLINE

Aug 28, 2015

GOOD COMMUNICATION UNDERSTOOD MY BILL THE ONLY THING I DIDNT LIKE GOT CAR BACK DIRTY SHOULD HAVE BEEN CLEANED. HOWAED WAS GREAT ON HELPING ME OUT

earmes15

Aug 22, 2015

Very good customer service. My sales representative was very attentive to my needs and made sure to go above and beyond until I was completely satisfied with my purchase. This was my first time buying my own car and I didn't feel pressured. I felt like my sales representative listened to me and made sure he hooked me up with a real good body shop guy to work on the scratches on my car. It turned out looking brand new! A nice professional environment.

Larry Bertsch

Aug 20, 2015

Install a new switch on a recall notice was done within five minutes. Thanks,

Scott

Aug 19, 2015

It would have been nice to have discussed a price on the car rather than work out a deal on what type of payment we could afford. Trying to figure out numbers on a payment is harder than working on a base amount being that we don't know the APR off hand and other applicable fees that may apply such as add-ones thrown around. Although your finance officer was able to save us a whole dollar on where we wanted to be it was still beyond the price we wanted to pay. With that being said we are very pleased with the Jeep Cherokee and all its little gadgets. As always long term investments have to be made and we just thank you for your hard work on the back and forth. My wife and I want to thank your finance officer for the hard work he did and give him a personal thank you for advise he gave to our 13 year old son about responsibility. I wish more people would be willing to speak to our youth even when your at a dealership buying a car. Thank you.

PaulaZ

Aug 19, 2015

Tim was outstanding and checked the vehicle for and additional updates. there was one recall. when the check engine light came back on he promptly in checked the vehicle and the problem was fixed.

Tacoma guy

Aug 11, 2015

It was nice to have a sales guy, Randy Reich who knew his product he was selling .He took the extra time to show me how to engage the 4x4 which was a little different then my previous 4x4's .I was able to be educated about me vehicle giving the confidence that I had purchased the right vehicle for me. I highly recommend buying your next vehicle from Randy. I will be definitely buying our next vehicle from this guy .In addition the finance process was a breeze. Rob was very helpful and it was a nice relaxed experience .This was by far my best experience with buying a vehicle . I couldn't be happier.

Richard Gomez

Aug 9, 2015

Completely satisfied with the service and attention I was given. All my questions were answered to my satisfaction and the work/service done on a timely manner.the service attendant was courteous, and informative. in a scale of 1to 10 , 10 being the top or excellent I rate him "10"

Jairo Alvarado

Aug 6, 2015

I drove up without an appointment wanted an oil change. I got greeted with courtesy and professionalism.

Customer Courtesy Required

Aug 6, 2015

I took my mother to LHM Dodge on July 20, 2015 when her Dodge Durango (with 47,000 miles on it) was towed there after a warranty-related transmission failure rendered the vehicle useless. The service writer was unbelievably rude, unhelpful and on the cusp of being outright rude. She was visiting from out of state and she was essentially told her vehicle repair was not a priority and would take about a month to complete. They refused to help with transportation and blatantly instructed her to RENT a car while hers was in their shop. In addition, the service writer was strongly interested in making her aware that she would be paying at least $100 to have the problem diagnosed, in spite of the evidence provided that the vehicle issue had already been diagnosed by an ASE certified mechanic and Chrysler Corp. had sent a tow truck to move the vehicle to the dealer for warranty (drive-train) repair.To make a long story shorter, she had to make several calls to the dealership manager AND to Chrysler Corp and all of the sudden, a rental car was provided for her and the car was reportedly "fixed" 11 days later. When my parents went to LHM Dodge to get their vehicle, the service writer was insistent that they should give high scores on all surveys regarding the service they received on their vehicle at LMH Dodge. After receiving the vehicle from the LMH Dodge service department they drove 180 miles to the Farmington area. During this drive, several alarms sounded in the car and they had to take it to the Dodge dealer in Farmington. There they were told that the exhaust system was missing several bolts that hold it in place. The remedy for this cost my parents almost $60.If this is how WARRANTY issues are handled, I assure you I will avoid doing business with this dealership at all cost!

R Anglin

Jul 27, 2015

Brandon always makes sure everything is taken care of. Thus the reason i have been using your service department for years.

James Robison

Jul 23, 2015

Good service by salesman. Statton Paris was excellent and very patient with us wanting to test several vehicles. Overall, very good experience.

DL Davis

Jul 20, 2015

Although I am sick and tired of every time I bring my car in the mechanics always tell me how it's falling apart even thought I haven't had any problems with it I am glad at least when I said no the salesman accepted it and didn't bother trying to push it on me. I mean it was like $2,000.00 worth of stuff I was being told needed to be done.

Shannon

Jul 20, 2015

Clarence Singleton has given us excellent treatment. I highly recommend that you go to Clarence because he will work very hard to get you the best deal possible.

Lucas

Jul 18, 2015

I had an absolutely awful purchasing experience in which I have tried to voice complaints for for months with no support. But thankfully the service has been great. Brandon in particular has been a huge help in facilitating my service visits. Sadly I will never purchase a car there again and advise everyone similarly. But the service team is the redeeming quality.

Jesse Arreola

Jul 16, 2015

everyone at Larry H Miller went above and beyond expections !!!!! THANK YOU !!!!!!!

giuseppe

Jul 15, 2015

Bought a Grand Cherokee. Love the car; service was great.

Michelle S

Jul 13, 2015

I WENT IN TO GET THE SOFTWARE UPDATED ON MY 2006 JEEP GRAND CHEROKEE, I LEFT WITH IT FIXED AND MY CAR WASHED !!! MADE A OIL CHANGE APPT FOR NEXT WEEK YAY !!! THANK YOU ALL ! AND THANK YOU BRANDON AND THE REST OF THE STAFF !

Paula johnson

Jul 13, 2015

I have always been satisfied with the service at Chrysler dodge. Greg and his team are always helpful

briskam

Jul 13, 2015

Wasn't real happy with the vehicle I had. Once I mentioned this within 24 hours I was in a vehicle I love with low payments. Thank you Sam, Mike, Rodney, and Dave!! :-)

sophiebeau

Jul 13, 2015

I entered your service department on Friday July 10, 2015 without an appointment for an oil change. I was waited on by David and Brandon. They welcomed me without the appointment and took care of the service while I waited. Very nice..... I would recommend this dealership to anyone without reservation.... Thanks again for the great service...

wayne maxwell

Jul 12, 2015

Howard Courtney is a marvelous service manager. He was courteous, efficient, and knowledgeable about my car and the work went without a hitch. Couldn't have been better.

robert.hopple.31

Jul 10, 2015

I am very happy with the service I received from Larry H Miller. They called and scheduled an appointment for my truck and my wife's car as soon as they got the parts in to fix the airbag recall and made sure it was done in a very timely and professional attitude. The service personnel were very professional as well and I would definitely recommend them to any of my friends who have need of their services...

Kathleen Garrett

Jul 8, 2015

As always, I am very satisfied with the service at Larry Miller Jeep. Good Work!

Paulita Sage

Jul 2, 2015

I was done in less than 20 mins, in and out!! I have never had a problem with this facility. I love the oil packages offered here as well.

stephanie14

Jul 1, 2015

I sat there for 8 hrs telling us we were approved the next day I noticed they ran our credit 5 more times a total of 10 times and told us they needed the truck back returned the keys I had to tell them repeatedly to give us our money back still not back in our checking account handed us our keys and walked away after driving our credit to the ground I will never recommend this company

Chuck Tabbert

Jun 28, 2015

I had very specific requirements, and my salesman, Mike, listened and came up with the exact vehicle for my needs. I was allowed to take it home to see if it fit in my garage and out to pull my trailer to confirm towing power. I had checked out most truck dealerships in the area and for the price and the deal offered, this was the right choice.Couldn't be happier with the purchase and the experience.

Jeep Cherokee Limited 04

Jun 26, 2015

I took my 2004 Jeep Cherokee Limited in for an oil change, automatic transmission fluid exchange & a cooling system fluid exchange. I had selected Howard Courtney (Assistant Service Manager) in the Service Dept as my Service Adviser because I had spoken on the phone with him the previous week about pricing an he was very courteous and professional. This was my first time to Larry H Miller Chrysler Jeep Dodge Ram of Albuquerque. From the minute I met Howard...I was impressed. He really took the time to listen and work with any needs and concerns I had. He was very friendly, honest, efficient & knowledgeable! I will definitely return to this dealership because of Howard's service! Also, from observing the Service Department in a short time, all the team members were very friendly, hustled and seemed to enjoy what they do! Thank you again Howard!

James F. Kobs

Jun 25, 2015

I bought a 2010 Dodge Challenger from LHM Chrysler Jeep Dodge. After completing the process, I discovered two significant problems with the vehicle, problems which I felt should have been discovered and fixed by LHM before the car was even offered for sale to me. I ended up contacting Dave Montemorano, the GM at that store, and he took care of the situation. I was not expecting that level of Customer Service, and I'm very pleased with my dealings with LHM.

DLS

Jun 24, 2015

David Hicks did a fantastic job in explaining to me what I need to do in the future to keep my Jeep in tip top shape. He was so courteous and listened intently to my concerns and answered my questions. He has a wonderful customer care talent with people. When I thought I had lost a very important envelope at the dealership, he offered to look in my car for me, he investigated and found the envelope. (which I had laid down and forgot). He has a great even and understand approach to helping people and I want David to be my go-to guy from now on at Larry J. Miller. Thank you.

M.G.

Jun 21, 2015

Great !!!!!!! Fast !!!!!! Excellent !!!!!!!! service. Very Informative !!!!!!!!

Daniel Winckel

Jun 19, 2015

easiest and most relaxing vehicle buying experience I've ever had!

Freeman

Jun 16, 2015

We had taken our vehicle to another "dealer" first. It was there for two weeks, not even looked at. LHM got it done in 4 days!!!

kenh

Jun 14, 2015

Before you can even see a car be prepared to have to sit down first to give your phone number much you get paid and how you get paid. We walked out after about the 19th question and went across the street and are now prepared to purchased a new Ford. The worst dealership and sales tactics I have ever seen in 50 years. My wife and I were fully prepared to buy a vehicle and are financially stable enough to were we could pay cash for a vehicle if needed. I walked out there without being able to see the vehicle we has some interest on and so angry that I decided to sit down and give my review. I will never go back to this place and will tell everyone I know about how we were treated. Buyer beware. Even though the sales manager followed us out and tried to get us to stay I feel like it was a joint effort for some kind of sales method.

Rosemary Loden

Jun 13, 2015

I would recommend this dealership the staff are very friendly and knowledgeable on what they do , they check on you periodically to let you know how far along they are on getting your car done. They have a nice area while waiting for your car, they have tv's you can watch you can get cup of coffee or a coke, they also have a nice play room for the kids.

Amanda

Jun 11, 2015

Thanks clarance u helped me get into the car I love

Robert Lovato

Jun 9, 2015

I am happy with my purchase. And was very friendly and helpful

jcampbell

Jun 8, 2015

Do not go here for service. Their techs are incompetent. We took our Jeep in to have the upper control arms replaced and the failed to seat the ball joint and tighten the required boot. We didn't discover there mistake until it had been driven 300 miles to Colorado. This was our second near catastrophic failure from their repairs after they also forgot to tighten the rear control arm and left off 4 of 5 lugs during a recall repair.Also thier BBB rating went from A+ to F and their BBB accreditation was revoked in the last year

Joshua Kapsner

Jun 3, 2015

Great place and would definitely recommend it for buyers and service!

Rick Betenbough

Jun 3, 2015

Banged my JK Rubicon tire into a tree and bent a control arm. I was out of town and needed the repair quickly and they took good care of me!

Dan Winckel

Jun 2, 2015

The salesman and the dealership provided an extremely enjoyable and productive experience!

Ron

Jun 2, 2015

Great service. My truck had ABS light on. It was fixed after part came in the next day. They changed oil, rotate tires, updated all current recalls

Hoover4

May 29, 2015

They listened to what we said we wanted, and price range. There wasn't any pressure or miss information. Just a relaxed environment where we could shop...and we did...and the truck is awesome!!

Bill Shue

May 24, 2015

I was very happy with the quality of the person I was dealing with and his communication

shannon872007

May 22, 2015

drove in from Farmington on a Sunday to "look around" and found my new "baby" looking right at me. Love my new car. Thanks guys

lybargeg

May 22, 2015

Scheduled service for an oil change and replacement of recall part. Guy and Justin handled everything and I was out in 45 minutes. Keep up the excellent service.

Toby Montoya

May 21, 2015

I purchase a contract for 3 oil changes, tire rotation, etc. I have the opportunity to either drive in or make an appointment. Service is excellent and the staff is friendly either way.

lowe

May 21, 2015

Great service........................................................................

Lene Moretti

May 21, 2015

This has to be one of the, if not THE, top notch dealerships in town! I have taken my Dodge Ram 1500 here for years and with each service visit, they never disappoint. I am always welcomed by the most gracious, professional people in the service department. Guy was very attentive to my truck and its needs. He provided me with much detail in the condition of my truck, as well as keeping me updated on what services my truck will need with my next service. Larry H. Miller has locked in a lifetime customer!

kwilson13

May 13, 2015

From the moment I drove on to the lot I had a wonderful first time car buying experience. Everyone was so helpful, the show room was comfortable while waiting, financial staff was extremely helpful. My overall experince was fantastic. Aaron N. was very professsional and helped me out and got me into a brand new car in a timely manner. I appreciate his hard work and the attention he paid to me during this transaction.

Mthrush22

May 11, 2015

Learned a great deal of knowledge while purchasing my first car. I was a first time buyer and was given so many pointers on car buying. I was helped out tremendously throughout this journey because everyone there including my sales guy were so knowledgeable about what I was getting sold to me. My sales guy did whatever he could to have me driving off in a brand new car. I'm now part of the Larry H. Miller Dodge family and I plan on keeping it that way for many years to come.

R. Koll

May 11, 2015

A very positive buying experience. There was no undue pressure at any time through the process. All our questions were fully answered without any hesitation. Our salesman was very attentive to the areas we showed interest in and never tried to sell us on features we expressed no interest in. The final process of filling out the paperwork when we picked up the car was kept as short as possible. The car was delivered two weeks less than originally predicted.

Gottfried Eberhardt

May 6, 2015

/we are still waiting to hear that you have on the lot a 2015 Chrysler Town and Country Limited. We love the one we have now and would like so much to buy a new one with all the same bells and whistles on it. The sun roof allows us to leave the dog in the car if is is not too, too, hot. The auto seat adjustment for the driver is a must too. It seems what we would like is so rare I would have to take any color it came in.

Matthew gutierrez

May 2, 2015

All faacalty where very professional kirtesie, frendley.

N/A

May 2, 2015

I am extremely satisfied with the customer service of my 2015 Jeep.

Does it all

Apr 24, 2015

Great service and PJ takes excellent care of my Ram truck and me. They not only did regular maintenance but took care of the recall item in a very short time. The mechanic was Andy and he is the one that does my truck every time and is thourough between PJAnd Andy I will have them take care of my vehicles all the time

Peccatiello,KA

Apr 23, 2015

We have multiple vehicles in our family "fleet". We have 3 Dodges, 2 Jeeps and an old Ford F-150 (left from our time in another state). Our primary contact with the service department is Brandon. Brandon takes wonderful care of us. He takes the time to know our needs and our expectations. He treats my wife with respect and understanding. Whenever we bring the vehicles in Brandon ensures that the mechanics know what needs to be done. He then contacts us with an estimate and any other items that the mechanics might find that require attention. The vehicles are returned to us at the time promised at the cost expected. They are fixed right the first time. I have not had to return with a vehicle due to improper or incomplete work. . I entrust the vehicles that my wife and my daughter drive and drive with out me. I trust Brandon and I trust this shop!

KT

Apr 22, 2015

I can't say enough about Tim and how helpful, straight forward and reliable he is. Carla, who is the great gal who calls to remind me about my next needed service, is so pleasant: even on the 4th call!

Ivan

Apr 22, 2015

I worked with Statton Paris. He "SOLD" us the vehicle we wanted. He not only was a pleasure to work with, he showed us all of our options... Not just the best car on the lot. This experience was different from most. It didn't feel like he was in it for the money... He was in it to help us buy the car we needed, not wanted. . . At this point, I would only recceommend Larry H Miller because of Statton and his customer service.

Steven Holder

Apr 15, 2015

Great Job!!!! I brought my vehicle into the dealership for the check engine light. I was in and out in about two hours which is actually pretty good for a dealership. I believe the service representative was Tim and he did an outstanding job taking care of all of my concerns.Steven J Holder

Veronica Pound

Apr 15, 2015

Matt was great! We're from out of town and he assisted us in making the car buying processes excellent. Thank you Matt!The lady in finance did a great job explaining the extended warranty but seemed to be put out when we did not purchase the warranty.

Daniel Gutierrez

Apr 9, 2015

Great service and very professional!!! The two gentleman that helped us made the experience very pleasurable. We will definitely return again

Mary Orzel

Apr 8, 2015

I wish I could remember his name, but the gentleman that checked me in and out was very professional, and pleasant. He is a wonderful asset to your company.(he was not one of your estimators).

Karenna59

Apr 7, 2015

Quick fast and done right that's what I love about this team they r good at what they do and know what they are doing. Love this team!

Dan

Apr 5, 2015

The service was fast and friendly. P J is a pro. He made the proper recommendations but didn't put any pressure on me.

Loren Dennis

Apr 4, 2015

Outstanding service, quick, job well done. All service personnel we're polite and courteous.

George

Apr 1, 2015

Service as alway is 100% complete on time and professional.

Richard Sails

Apr 1, 2015

I like the personal attention we receive every time we have our Jeep service. More refreshments Please. Thank You

Jane Yearout

Mar 26, 2015

Brandon always is very professional and very helpful.

Robert

Mar 25, 2015

The day I got the recall authorization I called and got an appointment the next morning. I was in and out in less than an hour.

mixon1956atlive.com

Mar 24, 2015

Brad was excellent, polite and right on schedule. Everyone we worked with was really professional. The shop was spotless and the showroom very comfortable, while we were waiting.

Malinda

Mar 22, 2015

Great service!!!! Car was finished in half the time expected. Thanks

BW

Mar 21, 2015

Service Techs were polite, efficient, and concerned about my issues. The repairs were completed in the time promised.

Raymond Trnka

Mar 15, 2015

Great experience as always!! Service writer was most polite and knowledgeable.

abqjudo

Mar 7, 2015

I have been using your company for several years. As usual, Howard's service was exemplarly. Your service and attention to detail is what draws me come back, I am often reminded, that having a first time customer is only a start, you have to get that customer to return. Your service staff does just that.

Robert Chavez

Mar 7, 2015

I love the way I am taking care of and my sebring enjoys being taken care of as well,

Carole

Mar 6, 2015

James Frey, was our salesmen, he was great answered all questions , showed us what we wanted, we told him what we wanted and it went well,They have alot of beautiful vehicles on there lot, So hard to choose but I told him I will Know when I see it and it was there, we bought it a 2015 Jeep Cherokee Latitude,,color was right just everything about it, except one thing I thought it had a Cd player but it doesn't but it has a port for a USB which is just as good, put my Cd's on a USB and works great and don't have to mess with CD's which is great too. the time of buying the car took longer than picking the car out but that is o.k. we all know how long it takes to buy a car so be prepared for it, Last new one we got was in 2002 so time for a new one. Yes they are expensive but everything is now day's. Love it and will recommended Them to everyone, We did not have a trade in. got rebates and a little cash down all went great. Son bought a truck from them in 2009 loves his truck and good service, Thank you Larry H. Miller for having a great salesman like James Frey.

Jerry Radovich

Mar 5, 2015

Everyone is friendly and very helpful especially your Service Rep Paul Jacobs. He goes out of his way to help my no matter what. Kudos to Paul!!!!

R.W.

Feb 27, 2015

Salesmen were very friendly and helpful. Wait time for financing took about 8 hours, so waiting around for 8 hours was not fun and it was hard on my child. Trade-in price was excellent. First deal shown had $2,500 rebate plus preferred costumer rebate with low trade-in, but the final deal given had $2,500 rebate no preferred costumer rebate with better trade-in. So regarding the deals given it was the same deal. The monthly payment was a certain amount, but when it came time to sign the finance documents it was much higher. Salesmen were great, Dealership was great, but fast one on the monthly payment not too great.

grhodes

Feb 25, 2015

Nice friendly service department. Free cookies and coffee or soda, TV to keep you entertained will you are waiting. clean bathrooms.

alex a

Feb 24, 2015

good dealership, fast and fair , service always good, good help,

Richard Johannes

Feb 22, 2015

Thank you to the service dept. for the great service on my Dodge truck.

ActAsIf

Feb 20, 2015

Service was quick. Consultant was informative and communicative. Waiting room is comfortable and pleasant.

Egon Engelbert

Feb 18, 2015

My oil change on Monday was very well done. Will be returning for further repairs/oil changes.

Yvette

Feb 16, 2015

Amazing customer service. Friendly and very helpful sraff

Pat Manteufel

Feb 5, 2015

Got an oil change and a tire rotation... but car wash was not available... fast service and I was back at work in no time.

Kymmsmith

Feb 4, 2015

Thank you Anthony,Dave, and Carlos for such a smooth worry free experience! Excellent worry free customer service! I will be sending all my friends your way! Kim Smith

Julie Valdez

Feb 4, 2015

Paul in the service department is friendly, professional and does a great job getting customers in and out in a timely fashion.

Nicholas G Chronis

Feb 3, 2015

Your dealership[ has treated me very well since the day I purchased my Ram truck from you, almost two years ago. The service department has taken very good care of the truck, and me as well. The staff is attentive, prompt and courteous at all times. In short, I couldn't be happier with the truck and service.

David Marquez

Feb 2, 2015

Very good service. I am very with the service. Thank you Tim Montoya

Jeremy Steen

Jan 31, 2015

Service techs and salesmen are all very nice to talk with and very knowledgeable about the vehicles they have.

George

Jan 24, 2015

Excellent customer service from drop off to pick up. Very thorough inspections and quality service.

AD

Jan 21, 2015

This was my first visit to Larry H. Miller for service. I was greeted professionally as we discussed the reason for my visit, viewed the car together for any already existing damage, taken inside to sign and review paperwork, and shown the facilities. Prior to my visit as I made the appointment, I was again greeted professionally and courteously and given an appointment at my convenience. I was surprised at how quickly I could get the car in for service. Facilities were clean and comfortable and very pleasing, coffee and fresh-baked cookies were available as were work stations with internet access. Service was completed within the timeframe I was given. I will definitely return to Larry H. Miller Chrysler Jeep Dodge Ram.

Ron Bean

Jan 20, 2015

ATTABOY to Tim Montoya......., and service crew. You do good work.......

Lothar Knieriemen

Jan 17, 2015

It took me 3 to 4 weeks to get personal affairs in order to purchase and during that time I worked with Zachery Ruiz who was patient and assisted me with ally questions etc. Zak is extremely knowledgable, and probably the most courteous salesman I have ever worked with! The dealership is a no nonsense, can do type of place. ThanksLothar Knieriemen

Anthony Garcia

Jan 16, 2015

professional and comprehensive to keep my car in perfect condition.

Nate

Jan 3, 2015

When entering the dealership I told the wife that we were not going to buy a car today. We ended up driving a home in a 2015 Chrysler 200. There was no pressure, the salesman worked to find the best car for our needs. When the car was found they worked to meet our price point. Whammo, we drove home in the car. Planning on visiting them again in the next 12 months for a truck. Couldn't be more pleased, everything went so smoothly.

mickilane

Jan 2, 2015

Thank you so much for your help, love my Dart as much as I thought I would!! Thank you for your patience with us, you rock!

Lindsey Hemmert

Jan 2, 2015

We went in at the end of 2014, hoping to find a deal on a minivan. We succeeded. We came home with a great Town and Country Touring minivan. We were very happy with our experience; our salesman made a big effort to gather answers to all the questions we asked. We bought a model that was on the showroom floor, so it was missing the headphones to the audiovisual system, as well as the floor mats, but our salesman is working hard to make sure those details are restored when we take it in for some aftermarket installations. Our only disappointment was when the finance person quoted us a number for an extended warrantee during the negotiations, we agreed, but the actual cost for the extended warrantee was listed as $300 more when we went in to sign the contract. We brought this to the attention of the finance person and he just shrugged it off.

ryagar2

Dec 31, 2014

There are good dealerships and there is Larry H. Miller good! Was in the market for a newer truck and was running around looking for that great deal, but no one was willing to deal with me that was until Deborah Stevens got ahold of me and boy did she really go all out providing excellent service and by that didn't she rush me into a sale she really listened to me in what kind of truck I wanted and she did not disappoint. If you're looking for excellent customer service see Deborah at Larry H. Miller. (505)366-2900

Gunslinger6b82d

Dec 20, 2014

Justin Burns and the state of the art facility at LHM Dodge provided excellent service on my 2012 Challenger R/T recently and I have recommended visiting this dealership 3 times in the past couple of weeks as THE place for MOPAR! Thank you very much!

Larry Bertsch

Dec 18, 2014

Had been experiencing 'hard shifting' on our 2013 Town & Country and selling dealer quoted a 2 week wait for transmission service. Went to Larry H. Miller Chrysler, left the van one afternoon and was able to pick it up the next afternoon. The detailed explanation of your work is appreciated and quite different than anything the original dealer had performed. I do believe we have found another source for our automotive needs. Thanks,

Moretti

Dec 13, 2014

Amazing customer service! I was updated on the progress of my vehicle and no one tried to sell me anything my truck didn't need. Everybody is very nice, polite and professional. I will be going back to Larry H. Miller for my next service.

cds

Dec 11, 2014

Personable, but very business like. They valued our time & made sure they didnt waste it. We normally cringe at the thought of dealing with a salesperson, but we will defintely hunt Sam down to help us buy our next vehicle.

Hunterabq

Dec 8, 2014

Like your appointment system and you have never missed on telling we when vehicle would be ready. And done right the first time.

lorenzo.trujillo.526

Dec 1, 2014

All these guys are awesome. Consistently friendly and always willing to do what it takes to keep me happy. Thank you for keeping my truck running strong.

C. McDonald

Nov 17, 2014

Took less than an hour to change oil and filter, rotate tires, and top off all the other fluids and do the inspections for the first new vehicle maintenance visit.

Richard Williams

Nov 16, 2014

I couldn't be more satisfied with the professional service writers, Mike and Miles, and the service manager, Greg Goodman.I was treated in a sincere manner and my service issue was addressed in a pleasing and pro-active solution.My wife and I are very grateful.Richard Williams

John Lujan

Nov 15, 2014

Purchased a Challenger SCAT PAC. This is my dream car with all the bells and whistles and 6.4 Hemi. This is the only Dodge Dealership I will work with.

John

Nov 14, 2014

The service was quick and I experienced no problems.

Bill1935

Nov 11, 2014

Larry H. Miller had the best prices in town on the type of Ram 1500 Big Horn that my father Bill was looking for. We both had a very relaxed and positive experience dealing with Matt Romero who, in my opinion, is one of the easiest to deal with salesman i've ever encountered in buying a new vehicle. My father and i had gone to the other dealership in town who wouldn't give us the time of day even though we had waited around quite a while to speak to someone about taking a test drive in a new truck. Then we decided to drive to Los Lunas to see if we could get a better deal and service at the dealership down there. Even though we were able to get a little better service, the sales manager there must have been real green because he wouldn't budge on his prices and meet us in the middle for a truck that he was obviously overcharging us for. We were aghast that he somewhat pushed us out the door after we had spent 3 hours at that stealership trying to negotiate for a fair price with a decent interest rate on a rather middle of the road truck (no pun intended.) We felt humiliated. Later that day we went to Larry H. miller and found the best truck and price for my father. Needles to say that he was excited and grinning from ear to ear for getting the most truck for the money we had seen anywhere bar none! Thank you Larry H. Miller for working with us! And a special thanks to Matt Romero who made the process incredibly easy!

KEN HOGAN

Nov 10, 2014

The recalls for the breaks and visor were completed in a shorter period than anticipated. Mike was professional and polite.

Foust.craig

Nov 8, 2014

I Recently bought a truck and had a wonderful experience. Dwight our salesman was very patient and knowledgeable about all the different trucks. Really put me in the truck I needed. I would definitely recommend this dealership to anyone. I look forward to see the great and friendly staff during my upcoming oil changes!

robert.hopple.31

Nov 7, 2014

other than waiting for the parts to come in this was one of the best experiences that I have had with a dealership in any of the states that I have lived in. I would recommend this dealership over any I have ever dealt with.....

delandry

Nov 6, 2014

Brandon has been our "go to" guy at LHM for at least two years. Being retired and on a limited budget, he works really hard to keep our 280K+ vehicle in most dependable road ready condition. Our thanks to Brandon, all the highly trained mechanics, the courtesy van driver, and the friendly, helpful employees at LHM. Not to mention, all the free diagnostics you perform on our van each time we bring it in for service! YOU ALL ROCK!!!!

Alan

Nov 4, 2014

I came in without an appointment and needed a battery. They got one installed quickly, washed the car, and I was on my way in a short period of time.

Jimmy E Morin Sr

Nov 4, 2014

I had set up appointment to get the hitch install. I woke up late the day of the appointment. So, I called the dealer and they answer and said to just bring it in and they would take care of it. That what I like about the service. The dealer knows that things happen. But, they are always ready to attend to our needs. thank You Larry H. Miller.

Jazzigirl36

Nov 3, 2014

Howard really took care of me for my first time visiting ur service department, very friendly explained everything to me and called me for the price and what it needed done....

Marla B

Nov 3, 2014

PJ was a great service associate. I brought my Jeep in for an oil change. He was very courteous and helpful. I will definitely request that he is my service associate again. The service was fast and efficient.

Casey

Nov 2, 2014

Customer service was perfect, very helpful and courteous. Provided transportation back to work and offered to pickup.

Cfrench

Oct 28, 2014

Went in to look at a 20014 Durango and was not pressured at all. the sales man took his time showing us the vehicle without pressuring us to buy the vehicle. the service was so good that we purchased the vehicle. I highly recommend Larry H. Miller Albuquerque to purchase your next vehicle

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Oct 27, 2014

The Larry Miller family of automobile sales and service suits us just fine!

Bill Q.

Oct 27, 2014

Howard in the service department was excellent. Thank you

magicman1954

Oct 26, 2014

I have always had a great experience at Larry H Miller they are friendly and give great service and the waiting area very clean, Channing was friendly and thorough.

DAVE

Oct 23, 2014

Everything was fine. I wa originally quoted a price and when I hesitated because I wasn't sure if it was worth it to get it fixed he offered to try and bring it down.. He was able to find a better deal for me.

Dannen

Oct 20, 2014

Went in for an oil change during my lunch time and had it done in no time. Very impressed and appreciative.

Mark Nawman

Oct 18, 2014

My service was estimated at two hours and they did it in one and a half! Great job guys!! I'm a big fan of this dealership and will recommend it to all my friends. Thanks again.Mark

Kelly Crews

Oct 15, 2014

When my husband and I stopped in at Larry Miller, we were really just wanting some information on when the new Jeep Renegade was going to be released. I had seen them on the Internet and thought they were really cute. I currently own a 2007 Jeep Compass that I truly loved, but knew I wanted to 'upgrade' a bit. The first salesman that approached us was Sam Nour. He answered our questions and was prepared to let us leave. Sam then asked if we had any questions about the current models in their inventory, and of course we had to look and ask some questions about the Jeep Cherokee. Well one thing led to another and before I knew it, I was the proud owner of a brand new 2015 Jeep Cherokee Trailhawk!! Sam was very knowledgeable and there was absolutely NO high pressure sales pitch on his part, in fact, we were thanking him for his time and asking for his business card, promising to contact him when we were ready to buy, and we walked to our car. We got in our car, but did not leave the lot. We watched a few other couples 'look' at MY Jeep, and my husband and I sat in our vehicle for about 20 minutes trying to decide what to do. Well the rest they say is history. My husband and I are both SUPER pleased with our purchase and our whole experience with the staff at Larry H. Miller.THANK YOU!

manuel.fierro.716

Oct 14, 2014

My cars battery light came on and was at UNM Hospital. Drove up on Lomas when I saw LHM. Howard was excellent and the service Dept. replaced my alternator the same day.

Brian

Oct 13, 2014

Great Experience. The sales stuff was great. Had such a good experience that my girlfriend went the next day and purchased a car as well.

JC

Oct 11, 2014

Went in looking but not intending to buy that day. Had a new salesman but he did a really good job answering my questions. The sales staff did an exceptional job meeting my demands to make the deal happen.

Todd Smirnow

Oct 11, 2014

Service representative was helpful in developing a long range service plan.Appreciated the drinks.

Brian

Oct 10, 2014

I purchased one car on 10/7 and had great service so we went back on 10/8 and purchased a second new car from the same sales person.

Derek Anderson

Oct 10, 2014

Facility and personnel are top notch. I will definitely be back. Thank you for the great experience.

23bjensen

Oct 3, 2014

I was going back and forth on making a deal for a truck and we finally made an agreement. One of their workers called me as I was interested in a truck and I told them I would purchase the truck at a set amount. The person I was working with had to call me back and speak with his finance manager before the deal could be agreed upon and he would call me back. An hour later I received a phone call saying they agreed to the deal and come in so we can finish the paperwork. Well after sitting for an hour for the paperwork and taking the vehicle to be fueled up for purchase, they no longer wanted to take the deal because they were not making enough profit on the terms we agreed upon. Complete waste of time as they tried to up the price after we agreed on a price. I do not recommend purchasing a vehicle from there.

Smfarms

Oct 2, 2014

Awesome service department Tim handled everything professionally and with the upmost courtesy I have ever had the pleasure to be around , I drove 400 miles to have three dodge pick ups serviced and would do it again instantly

Lyndia Gruntorad

Sep 29, 2014

Outstanding service. Guy was professional, answered all my questions and was very nice. He was on top of everything and service was completed in a very timely manner. I like doing business with Larry H. Miller service department and plan to remain a loyal customer. Thank you all!

Thomas Gutierrez

Sep 26, 2014

Zak Ruiz is a great salesmen to deal with. He went above and beyond to make the deal happen. The sales amanger Mr. Talavarez treated us like family ! I would HIGHLY reccomend these two !

martin4garcia

Sep 18, 2014

Very positive experience. Lots of info regarding menu of jeep line. Excellent service by Frank Wildman.Patience with pricing of various models. Very personable and profesFrank sional treatment.

James Abeyta

Sep 18, 2014

Great experience. Service Advisor was superb, a big 10!

Fred Kline

Sep 10, 2014

Brandon exhibits great competence responding to customer expectations and not just mechanically scheduling the work. He asks good questions to ensure understanding and to help the customer, like me, consider what may or MAY NOT be needed at the time of service.

John Campbell

Sep 9, 2014

JT was an excellent salesman, he was not pushy and did not force me or coerce me in any way to buy my new truck. He did everything in his power to make sure I was completely satisfied about buying my new vehicle. Thanks again JT

George V

Sep 8, 2014

Very hospitable greeting and quick solution to recall notice. Very comfortable customer waiting area.

Richard Sails

Sep 5, 2014

The repair guys was very helpful and nice. Thank You

Rodney Locke

Sep 4, 2014

I recently had my 2009 Dodge Ram 4X4 serviced at Larry Miller and was very satisfied. The vehicle was finished very quickly and was washed after the service. Tim was extremely helpful and assisted me in understanding some recall work that was needed. Although Tim Montoya was very busy when I took my vehicle in, he was very helpful. He called me later in the day after I picked up my vehicle to make sure everything was okay. I have never had anyone do that before and it really made a difference. I purchased my vehicle from Larry Miller and will continue to be a Loyal customer. Please send my regards to Mr. Montoya. Rodney Locke

George

Sep 4, 2014

Got the car I wanted. Experience was great. Very good customer service. Thank you.

Peccatiello, Ken & Susan

Sep 2, 2014

This is the third vehicle we have purchased from Larry H Miller. We have been well treated by the Sales staff, which has been professional. But even more important to us has been the OUTSTANDING & the continuing support provided by the Service department. The professionalism and the work-product of the Service department is a VERY LARGE part of why we continue to purchase our Dodge/Jeep vehicles from Larry H Miller in Albuquerque.

Rosemary Loden

Sep 1, 2014

Went in for the normal oil change with the package I had. Transmission needed work was no big deal GLAD the mechanic found the leak. Then as the mechanic was fixing my car he found that whatever mechanic worked on my car the last time didn't put any brackets or bolts on my radiator it was only being held on by the hoses. Thanks to the mechanic working on my car this time he fixed it and kept from having any major problems . You need more people like him.

Gerry Carmona

Aug 31, 2014

GREAT buying experience! Never felt the dreaded pressure common with car buying. Thanks!

Rebecca King

Aug 25, 2014

The employees for this company were incredibly helpful, provided a speedy service, and due to their knowledge and kindness I will be back.

Jan

Aug 25, 2014

I never mind having to go to this dealership. They are fast, friendly and the waiting area is so comfortable that it's never an issue when waiting for my fabulous car.

Jim See

Aug 25, 2014

The service is really good, and the salesmen are very courteous and helpful. The one thing that could and should be improved is keeping the customer waiting during the sales process. Probably a period of 4 to 5 hours. We recently bought a used car from another dealership in the Albuquerque area, and we were in and out with the car in a two and one half hours.

Anselmo Herrera

Aug 25, 2014

PJ is doing a "GREST JOB"

Alan Graves

Aug 25, 2014

Dwight Curry did a good job addressing our questions and helping us select the right vehicle. I would recommend asking for him when shopping. Working late did not seem to bother him in the least.

John Hristopoulos

Aug 25, 2014

I came in for a problem I am having on my 2011 Jeep - The service advisor I worked with was Brandon. My Jeep needed the engine light checked on as I have experienced lots of misfires - Was told they found the problem but they did not have the part and they would get it - so I am waiting for the follow up. Brandon was very helpful and very pleasant to work with. He explained the situation in detail and said the part is still under warranty and its covered. Thanks for your help so far !!

jose m vazquez

Aug 24, 2014

Good and fast service

TJones94

Aug 23, 2014

Brandon Banas rates above a 10 in customer service! There was a mis communication on what was covered under my warranty when I bought my truck once my truck had to go in the shop; Brandon fought finance so I didn't have to pay for the part that had to be fixed. It saved me a lot of money and I am greatly appreciative of him for doing that. All mis communication was cleared up.

Service customer LW

Aug 22, 2014

I feel I should warn anybody looking for good repairs not to take their vehicle here. Fiasco and sabotage come to mind. Since the service my vehicle has had the same problem 3 times in less than a year. Naturally they were bandaiding the problem waiting for the warranty to run out so they could really stick it to me. I've done some research since this happened to me and found it's common practice for them. Furthermore, the shuttle they claim is so easy and accommodating was not. They lied to me to get me to use it. Then made me late for work. I almost lost my job.Never take a vehicle to this dealer. I sure wouldn't trust them after what I've learned and my own experience. Overall the absolute worst dealer I've ever had to deal with!!

edward s marks

Aug 22, 2014

I had a great time and repairs and service was done professionally. I personal experience was so great. the staff was fun to be around and told me what every service they were doing. I would recommend this company for all my repairs.

Jack

Aug 22, 2014

Service Advisor was very professional and kept me up to date on repair and service.

chad glines

Aug 22, 2014

They made every effort to get the work done for me.

Barbara

Aug 22, 2014

Car in for recall on Jeep Liberty

Rick

Aug 21, 2014

PJ was awesome at making sure my vehicle was finished in the short amount of time I had available.

mickndeburke

Aug 20, 2014

Mike our salesman "hooked" us up with a 2014 Journey. Everyone was AWESOME! We highly recommend Larry H. Miller to our acquaintances EVERYWHERE we go. When Mike asked what kind of vehicle were we looking for, I said, "A Journey." After our completed application he brought me to tears when he said, "You see that Journey out there? That's yours" We went to several Gallup dealerships that wanted more down and offered us a vehicle other than a Journey. In one dealership they just threw a clipboard with a list of used cars that were within our budget range. Our experience With Larry H. Miller was in a class of its own...SPECTACULAR!!!!~The Burkes, Malcolm, Deborah, Harmonee & Sabrina a class of its own...

Jerry Bammert

Aug 20, 2014

An excellent experience in all aspects of purchasing and servicing our new Chrysler Town and Country vehicle.

Celeste Cole

Aug 19, 2014

I rated the quality of repair average because I am very disappointed that there is a know problem with the brakes on my 2012 Avenger (loud squeaking noise when braking, enough to scare pedistrians) that they keep telling me they have no fix yet nothing is done to compensate me for the substandard car I bought. When I scheduled my oil change it was very disappointing to me that I was told I would have to schedule another appointment for that to be looked at. I feel that all concerns should be able to not necessarily be fixed that day but at least looked at.

bv2014

Aug 15, 2014

I bought a new 2014 Dodge 2500. The price was good and Zak helped me out a lot. Thanks for everything. I am happy with my new truck!!

Sean&rachael

Aug 13, 2014

Jeff made the car buying experience very easy. Pricing was great - very competitive. We were in and out within 3 hours with no hassles what so ever!

Sandy Padilla

Aug 12, 2014

I have never had anything other than excellent service from Larry H Miller. Every time I bring my Jeep Patriot in, they are professional, and expedient. I would recomend them to anyone, in fact when I'm ready for a new Jeep, I will go to them!

Gary Purcella

Aug 11, 2014

Replacement was quickly done when overheating problem developed. Only negative was the cost compared to other options. Used the dealer as it was an emergency but you cost structure makes you non-competitve for future work. Also, there was a recall repair performed that was not discussed. A switch was simply unplugged. Only found out when the switch would not work. Looked in detail at the work order and then had to lookup the recall on the internet.

rtomasj

Aug 6, 2014

Prompt attention on drive in. Courteous and professional service by all service people. Dealer did not have switch in stock which surprised me. It had to be ordered. Prompt replacement upon arrival of switch.Richard

gene forsyth

Aug 3, 2014

Haven't experienced this level of superior service in years. Was 600 miles out of town and had an accident. Time was extremely critical in this case. Explained to them and within 10 min of being towed in they were on it! Replaced entire rack and pinion system. Tie rods bent like a pretzel. Checked alignment for frame damage etc., redid the pwr steering pump, check wheel for damage and re-balanced...all in 4 hours. The people from service manager to mechanic(s) (they put three mechs on it) were SUPER! Friendly, informative, consoling. The repair area neat, clean, and a lot of facilities (stalls and equipment). The repair was perfect. Truck handled just like when it was new, gave it a 600 mile test with a heavy load in tow 6 hours after repair. Although an out of town stranger, I was made to feel like I lived there and personally knew all of them. . Aside from the service dept., every one seemed genuinely interested in my comfort and offered to do what ever to keep me that way and kept me updated on progress. I would bet they are just as good even if not pressed for time. I think that when it's time for a new dually, I will seriously consider the long trip to purchase from them...that's how much I trust them. I have reported all this to my insurance company and they are interested in making them a preferred center. Hope they do, this dealership deserves it. Thanks for the opportunity to finally say some good things about a well run business...kind of rare these days!

Pat Wolf

Jul 31, 2014

I always appreciate the service I receive at Larry Miller.

R J Williams

Jul 30, 2014

Our salesman, John Auterson was polite, genuine and very well versed in the features of the Jeep Grand Cherokee that we were considering and provided us with a true professional experience. He has been well trained and it showed in his performance. Thanks to the management of Larry H. Miller Dodge Jeep for their training processes and professional staff. Last to mention Tom Jefferies in their finance dept. who provided a service to us that needs to be recognized. Both John and Tom are definite assets to the dealership.

Bryan M.

Jul 29, 2014

Not the best buying experience, but the staff was very helpful and when all said and done I am very happy with the vehicle I purchased 2014 Jeep Patriot. Thank you for doing whatever you could to get me in the car I wanted.

Nettie Herrera

Jul 28, 2014

Mr. Ezekiel....he was courteous, friendly, knowledgable, helpful, etc., etc. I've been doing business with you for a good while and it's always been good....but now Ezekiel tops them all. He had my van's oil changed and made sure it was washed right. Also, if he reminded me of my tire rotation included in my package...and kindly asked if I needed them rotated. Thank you for having a great employee with a great smile..

Gail Riley

Jul 28, 2014

Excellent service, provided quickly and pleasant waiting area. Oil change and check of vehicle was easy.

Marvis Frazier

Jul 28, 2014

Overall good people/dealer. I liked that they had a good selection of vehicals but had them in 3 different places around the dealership. Buying process was of coarse long but a lil understanding why it takes a while. Salesman was trying his best but what he didnt know he did ask for help so that was good. Overall Great have no experince with the service department but that will change in the near furture when i get my new vechical serviced.

Francisco Galindo

Jul 27, 2014

The salesman Carlos Ortega took very good care of us and genuinely meant to help us, he wasn't interested in making his wallet bigger, he made sure we got what we wanted and that we were happy with our new purchase, I would definitely recommend anyone to go speak to him if you feel intimidated about the buying experience

John Boeckel

Jul 26, 2014

Your company is very customer oriented. I asked to have my vehicle serviced quickly due to a doctors appointment and they delivered. There comments always positive and non judgemental. Thanks I will return.

nblobo

Jul 24, 2014

Took the truck in a few months ago to get a recall notice attended to (left-front tie rod end). At the time LHM wasn't able to service the recall because the replacement parts had been recalled also (!?!). Several weeks ago I received another recall notice for the same issue. The service rep I spoke to was friendly, courteous & helpful. The truck was scheduled for work a few days later. Turn-in for the recall was smooth. The service department offered me the shuttle back to home (didn't need it) & even offered to schedule the shuttle for the return to LHM after they were done w/ the truck (didn't need that either). The work they did was professional & complete. The attitude of the representatives was wonderful & helpful. It's a weight off my mind to have that recall resolved when we use our truck as much as we do.

Stuart ford

Jul 24, 2014

Brandon and his team are great

Sharlene H

Jul 23, 2014

Did an wonderful job and quick

Ubaldo Munoz

Jul 23, 2014

I was treated with respect. They finished faster than expected and at the beginning they warned me of the time I was going to have to wait. overall it was a great experience.

Tom Schaefer

Jul 22, 2014

Brandon kept aware of the status of my repairsThanks

Mark

Jul 22, 2014

Great sale people. Very knowledgable. .

don martindell

Jul 21, 2014

Service rep was great...

Pamela Caffery

Jul 20, 2014

Excellent - very friendly!

lopezfam

Jul 19, 2014

Tim Montoya is the Service Representative assigned to my service ticket. He has been very attentive in helping to solve my Wrangler's problem, and understands my concerns on keeping an eye on the cost of repair. I live over 90 miles from Albuquerque, and Tim has made great efforts to support my schedule. The Service shop has identified the problem and is currently working to get it repaired. The Shop Foreman, Shawn, even took a test drive with me to carefully assess what I saw as the problem, and took a real concern for finding a solution. On a busy Saturday, they even provided a driver on short notice to get me and my sons in time to catch a train back home. I look forward to working with this high caliber team to get my vehicle back on the road.

Robert

Jul 19, 2014

Very nice people great service Paul did a awesome job getting me back on the road

Angela

Jul 17, 2014

Do not fix problem correctly with multiple return visits and with that situation have only paid for my rental vehicle once for a couple of days. I have been there so many times that all service coordinators know me/vehicle as do the mechanics. Told problem is fixed and this is third time in-took OOT trip and almost didn't make it back.Previously requested oil pan/gasket in before bringing it in for multiple gaskets replaced with water pump in Town and Country. They said it didn't need oil pan. 11/2 wks later NO oil in pan. noise on dash settings and added 3 1/2 quarts to fill to bottom of oil stick and get it back in. They had used gasket/had pan. They said they couldn't use NAPA only their parts...but, got one. Only time they paid for rental x 2 days? . Previously had lifter /manifold removed under warranty and wouldn't pay for rental either. Same with water pump and gaskets under warranty. Being changed to "new service coordinator" after working with one main one after 3 years. Have seen them all however.

michaelleach

Jul 12, 2014

I took my 2014 Ram truck in for its first service. I had an appointment. I was in and out in about a half hour. I was given a paper detailing all of my truck's systems and the condition of the systems. Being a new truck with only 5000 miles, everything was fine, but it was reassuring to know that. I was treated professionally, the work was done quickly, and I even received a free vehicle wash. I couldn't be happier with the first experience at the service department.

BWalker

Jul 12, 2014

I could not be happier with my experience at Larry H Miller. I was greeted cheerfully by Ray, the mechanic; he got the work done 2 and a half hours faster than we anticipated; he took the time to explain everything to me. Perfect perfect perfect service. Bravo!

Jeff

Jul 11, 2014

Everything was done in a timely fashion and the car was washed for me too.

tammyandruben

Jul 6, 2014

Mike Sweis is the best salesman ever. He is so patient and knowledgeable about ever car, regardless of make or model. I always feel like I get treated so well when I deal with Mike. Whether I'm buying a new car or a used car, he treats me like I'm spending a million dollars. I won't buy another car from anyone else. I hope Larry H. Miller realizes what an awesome employee they have with Mike Sweis.

mark g

Jul 5, 2014

Service on 2012 jeep was very good.

Jlgriego

Jul 4, 2014

Brandon took great care of my SRT and Me on a Busy Monday 6/30/14.My family and I had a short 1 hr wait start to finish.Thank You Brandon for making my needs feel Important.Sincerely, Joseph L. Griego Las Vegas, NM

Raul talavera

Jul 4, 2014

Simon Martinez and rest of persons involved with deal made sure I was satisfied and I was

Sharon E

Jun 30, 2014

I was greated instantly upon entry into the dealership. My service manager was very detailed on what was going on with my vehichle. He was aware that I was waiting for my vehichle and was extremenly prompt in alerting me when it was ready and explained what items were needing attention and why. All in all, a very pleasant experience.

Anita Andrews

Jun 29, 2014

I was pleased with the level of customer service but was not happy with one of the mechanics smoking in the bay. NM Sate law requires smokers be 30 ft away from the building

Chuck L.

Jun 29, 2014

I have been using Larry H. Miller since returning to Albuquerque two years ago and have been very impressed with the folks working in the service department.

Michelle

Jun 29, 2014

Just in for a quick oil change this time. Every time I come in for service on my van the staff is always so friendly and helpful. I'm always treated as a valued customer when I come in for service. Thank you.

Jim Sanderson

Jun 26, 2014

In the past buying an automobile, to me, was one of the most trying experience one could undergo and driving out of the dealership with a new car was the only positive aspect of the whole process!My experience this week was one of the best days I've ever gone through as far as purchasing anew car. the Miller physical plant was beautiful, well designed and open ( you could see that yoursales professional was working for you, not taking a break)!The most important aspect of any sales situation is the person taking care of you and the team of Chris and Flip was outstanding. Every question and concern I had was answered on the spot without hesitation. I actually enjoyed the whole process and when I drove my new Cherokee off the lot I felt great. TOTAL RELIEF AND CONFIDENCE!!!!!!!!!!!!!!!!!

Ernie Garcia

Jun 12, 2014

Very satisified with service done.ERG

Raquel

Jun 5, 2014

Went to get an express oil change. The car was done in a timely manner & the staff was very professional & informative.

AUTHOR

May 29, 2014

Took too long, had an appoitment at 4:15pm, didn't get out of there til 6:00pm.

Sarah

May 28, 2014

thank you for working with our challenging credit and helping us not only get a car, but a NEW reliable car!!!

Vivian Craig

May 27, 2014

Great customer service

ABQD3

May 22, 2014

When we drove up to the dealership, we were met by Kris Haagenson. I'd also been communicating by email with Sarah Ashling prior to meeting Kris. Between the both of them, our experience in test driving Avengers, working out the numbers, & then finally signing in finance, went very quickly & smoothly. We wouldn't hesitate to recommend friends or family to go to LHM & working specifically with Kris Haagenson & Sarah Ashling.

George

May 19, 2014

Have always given me excellent service!

Andrew layman

May 16, 2014

Much faster than I expected

Andreas Sanchez

May 15, 2014

This visit has acctually turned me around on this service dept. And this dealership. Previous Visits were not to my satisfaction. But I had recieved a recall notice on my vehicle from this dealership so I decided to give them one more try. To my happy surprise the service writer was Awesome, he went the extra mile ( which was not happening before at this dealership) he checked to see if he could get my vehicle in right away. Got me signed in got my truck fixed and had me back on the road in record time. I just wanted to let the powers that be know that due to this persons actions and customer service I will do my future business with Larry H. MillerAndreas Sanchez

Glen Robinson

May 15, 2014

Great service, very professional staff, The facility is clean and UNDOOUBTLY have a great service department and outstanding mechanics. Thanks!!!

LOREN DENNIS

May 13, 2014

Outstanding and quick service by all concerned. A JOB WELL DONE.

Mike Chavez

May 12, 2014

As always quick and complete no issues or problems. Great service and advisor was awesome.

Jesse Arreola

May 10, 2014

I am always satisfied with quality service at Larry H. Miller !! thank you !!!!!

JD Lujan

May 9, 2014

From the time I went in till the time I left, I had a good time talking to service and sales person. They make you feel comfortable and treat you with respect.

Juan R Lucero

May 8, 2014

Clean great service, fair price.

WALLACE CLINE

May 7, 2014

Salesman did a good job presnting the vehicles many options and standard items. Worked hard at getting the price where I wanted it. The floor manager also did a very good job of getting the numbers right.

Charles A Kirk

Apr 29, 2014

My buying experience was outstanding.

Jason G.

Apr 21, 2014

I went in to the Larry H. Miller Dealership here in Albuquerque, New Mexico. looking for a car I found on there website, I made an appointment with this fella named Dwight the only guy with blonde hair he said.which was true. but anyway.I saw the car in all it's glory they brought the car around the front of the building. It was very hard not to show any kind of smile or emotion. we checked out this car and Dwight was very informative of all the features this vehicle had. I was very impressed. we drove around the corner to see how this car handled it handled great, everything I wanted to have in a car. then we went back inside and talk numbers, and let the haggling begin as you do at dealerships. but Dwight didn't try to press the numbers too high. just make sure you look up Kelly blue book before you go. anyway he didn't pressure me at all after all I'm the one buying the car. he made it super easy to deal. we settled on a price that would work for both of us. and one firm hand shake later the deal was done. will "definitely" buy from this dealership again and see if I can have Dwight sell me something else that I'm interested in and maybe invite some friends to see what they can get from over there. thanks again Dwight for everything and all of the staff that was really helpful. and friendly.

Goosewhole

Apr 17, 2014

My wife went in on a Saturday morning after finding five different trucks that would work for our purpose and our budget. Somehow, not one of those were available. Not one. The staff kept showing us trucks out of our price range, and then showed a Dodge Journey. Nice car, but impractical for doing sprinkler jobs. The sales manager (can't remember his name) tried to tell me that he worked HVAC out of his Chevy Malibu for two years. I could fit a soldering kit and rolls of soft copper in a Smart Car, but what about 20 foot sticks of pipe? Very dissatisfied, and found at another dealer what LHM said we couldn't get.

Dawn Emami

Apr 17, 2014

I was led to believe that my car 'had' GPS, but later found out it was only 'nav ready' and had to pay extra to get the GPS software installed.

Mary I. Lewis, Co-signer

Apr 14, 2014

Everyone at the dealer shop was nice especially our salesman and in finance. I am happy for my sister for making her choice to buy her vehicle with Larry H. Miller. Thank you!

cwyant1

Apr 6, 2014

i was traveling through when my check engine light came on and larry miller got me right in without an appt.Chris was very friendly and curtious.as well as the mechanic who filled me in on the situtation. no repairs where done to my 2012 RAM 3500 due to not having the part, overall am very pleased with this dealer and would recommend them to anyone traveling through the area.

Tincan975

Apr 2, 2014

Susan was outstanding sales associate. She was the primary reason for coming back. Overall knowledge was above par and was able to find the correct answer if did not know. Highly recommend her for more sales. Great job

virginia cebada

Mar 31, 2014

Pleased with sales and service I received. They were friendly, respectful and answered every question I had with no hesitation.

Customer

Mar 31, 2014

Came in for standard recurring maintenance; we have a recurring maintenance contract. Incredible service! In and out in 30 min... barely had enough time to eat my lunch. It was incredibly wonderful! Much appreciated in that I did this on my lunch hour, and didn't have to take extra time. Keep up the good work!

Tyler Jackson

Mar 28, 2014

I had a small transmission problem. I took it in everything works great. Very satisfied!

pte611

Mar 22, 2014

Said they could get you at a price in the beginning, and in the end could not do waste of time lied about it the whole time do not buy from them waste of time!

David

Mar 17, 2014

My experience from buying the vehicle,,, to getting my first service checkup has been outstanding. Everyone has been friendly, helpful and enjoyable to be around...on top of getting a great quality vehicle, Recommend to everyone.

jgamache2003

Mar 14, 2014

I received an oil change service with tire rotation, all point inspection and a car wash. Ray Martinez was friendly, considerate and exceptionally helpful. During the explanation of future services I needed for my 2002 Jeep Grand Cherokee, he patiently answered all my questions to my satisfaction. This was my fourth experience at Larry Miller and every experience has been excellent so far. I will definitely be returning! As a first year Albuquerque resident, I now consider Larry Miller Chrysler Jeep Dodge Ram Albuquerque on Lomas to be my "home" service dealership. Thank you!!

tnerb

Mar 8, 2014

Called Greg about a concern on my Jeep, I hit an arroyo in the boonies and the steering wheel was off to the left. Greg suggested I bring it in for an alignment. The next day when I arrived at the service drive, I was greeted by Tim Montoya. We discussed my concerns as Tim was writing the service order. I had just met Tim, yet we talked like we were old friends. About an hour later Tim told me that my Jeep was ready. I was surprised, but happy there was no damage and the alignment was all that was needed.As I was driving home, the Jeep handled great and the steering wheel was perfectly centered.I've had this service department work on some other problems in the past that other repair shops couldn't repair. They came thru everytime.I'm extremely satisified with the quality of work at this service department and the way they treat me.Greg and his staff are great guys.

Marcia F.

Feb 24, 2014

Paul Jacobs was my Service Advisor. He was very helpful with the service on my Jeep Compass. I was extremely pleased with his service and my vehicle.Thank you!

Fred Gray

Feb 18, 2014

Perry Coleman was our contact. He did an excellent job helping us get a quick reading that our still new (<1 1/2 yrs old) Grand Cherokee had a drive train problem. He was thorough explaining the problem and scheduling the repair. He also advised us how to rent a substitute auto while ours was in the shop. Perry also advised us how to request reimbursement for the rental auto expense, which is still under review by Chrysler. If we are reimbursed we can say our experience with Larry H Miller was exceptional; if not we still think your people did their best on our behalf.

jim

Feb 13, 2014

very good service went in for oil change and tire rotation and got a good car wash

SAAB1

Feb 12, 2014

This is a very old-school high-pressure dealership. Salesmen were like vultures, standing around outside the showroom competing for people coming on the lot. I managed to get in unnoticed and ironically talked first with the sales manager. He assured me that they had multiple Jeep SUVs in their inventory which met my criteria. Then he assigned me to a salesperson, who said they didn't have a matching vehicle and suggested we look at another model. After seeing I wasn't interested in another model, the salesperson re-checked his inventory and found one that had just come in. It was going through "prep" and would take about an hour before he could show it to me. When I started to leavesalesperson says: oh wait let me see what I can do to speed things up, dont leave, set down, and have some coffee, well talk about you trade-in and get it appraised. After waiting for an hour he finally brought the vehicle around for a test drive. I got in and noticed it had 532 miles on the odometer. When I confronted the salesperson, he said: oh yea, this is our demo, there is another one, but not in a color you like and anyway we are not selling it because it is for the car show. Later, when we got back from the test drive, another salesman comes up while I was looking over the exterior and says: "hey, why dont look at the grey one we've got out back, its for the car show and a little higher priced, but may be just want you need." The manager and salesmen flat out lied about available models and colors. They used all kinds of ploys and pressure to get me to purchase something that day, including:Bait and switch.Kept me waiting. Took the keys to the vehicle I drove in. Got my vin number and checked my payoff without my consent. Good cop/Bad cop routine trying to talk me out of the engine I wanted. I will not go back to this dealership, but if you do, make sure you know what you want and do your homework before going in!

turpisht

Feb 8, 2014

In February of 2013 I purchased a Dodge Challenger Redline special edition. I brought it in for its first servicing in June. A few days after servicing I noticed that the special edition rims on two of the tires were seriously scratched and scuffed with significant portions of the red paint gone. I informed the service department about the problem with the rims with the expectation that it would somehow be made right. I was told there is no way to know that it was their fault and there is nothing they would do. I explained that the car had less than 5,000 miles on it and that the tires had only been off of the car one time (in their shop). I was told that I couldnt prove that they damaged my car. I am not happy about this and will no longer do business with this dealership. Here are some things to think about before getting service from this shop: 1.) Quality of Service: someone in the shop clearly threw special edition rims around with no regard for their well being. 2.) Honesty and Integrity: It would have been apparent to whoever put the tires back on the car that the rims had been damaged, yet I was rushed out the door with a "let's sneak this by him" mentality.3.) Accountability: When informed of the issue management took no accountability.How can I continue to give business to a company that mistreats my car, hides it from me, and then refuses to repair the damage they caused afterwards? How can anyone?Full disclosure: I did not actually speak to Greg Goodman, I spoke to a service technician who says he spoke with Greg about it and that Greg is the one that said I can't prove it happened in the shop so they won't do anything.

BigScotty2334

Feb 6, 2014

I called to make an appointment to get my truck serviced. I was given the name of a service advisor to contact and a firm appointment at 10:00 am. I arrived at exactly 10:00 am. The service advisor I was asked to contact was not working. The young man who took my information informed me that the service was first come-first served and that my appointment really didn't have anything to do with when my truck would get serviced. When I spoke to the service manager about this he said an "appointment" meant simply a time that I could drop off the vehicle, not get it worked on.In short, there are no appointments at this dealership. If you have time to waste, then it probably won't matter. If you are like me and work for a living, remember to add to the cost of the service the time you will spend waiting. Oh and one more thing. I bought the $75 package that includes a free wash with the service. They didn't wash the truck. I wonder if they even really changed the oil. They got my money so I'm stuck for the next two oil changes but I'll go elsewhere next chance I get.If I treated my customers like this I would be out of business.

RayleneCrabb

Feb 5, 2014

A very courteous Service Advisor, Perry Coleman explained what was wrong with my car without being pushy. I had an overall nice experience waiting for my car to get fixed, the COKE machine was a plus too!

Carey Mann

Jan 30, 2014

The Dealership is well laid out,clean and well taken care of. Those attributes created an immediate favorable impression. Staff were all courteous and professional. I would like to thank ,Tim Montoya, my Service Writer. He is obviously a highly competent individual. He had my vehicle taken care of PDQ. Thanks also to the Technicians.

Reese Jackson

Jan 27, 2014

I have been using Larry H Miller RAM services since 2010. The service folks have been very efficient and understandable in doing the repair/recall write ups. The new facilities have greatly improved the experience. I haven't had any major repairs to truck but all recalls and warranty work have been performed correctly.

Jessey04

Jan 24, 2014

Every time I take my Jeep to Larry H. Miller to get serviced, or even if I simply have a question about something, they are always more than willing to do whatever they can to help me out and take good care of me! They are so kind and a pleasure to work with! Especially Guy, he's awesome! :) I love that they always offer to wash my car as a part of the service and have even filled up my tires for me when I told them I did not know how to do it by myself. Wonderful service!! :)

Marjorie

Jan 22, 2014

Melinda in Service went out of her way to help us!

Rich Lee

Jan 21, 2014

Best service I have received to date. They will have my future business.

Marvanndu

Jan 14, 2014

Excellent service dept! When we originally purchased the jeep it was the easiest purchase I have ever made. Staff was friendly and thanked us several times for our business. I work next door to another jeep dealership and I would never go there because of their reputation.

tlw87005

Jan 12, 2014

I shopped the internet first, found a 2013 dodge Durango listed for 28,000. and change, sent my info on the internet and quickly got a return call, told Debra Stevens about 2013 on the net, she called me back and said it was gone (of, course) but her manager said he would match the deal. I told Debra that I didn't to waste her time not mine, so I didn't want a white/light colored vehicle nor was I going to spend over $30,000, if she could meet those I would come in. I got there and the salesman asked if I wanted to test drive the WHITE, SILVER, or CHAMPAGNE colored one! I told him none, I didn't want a light colored vehicle. He said lets test drive one of these and then if you like it we'll find you one in a color you want. We test drove. It was fine. He had me take a seat, took some info and said he be back. I thought he was going to see about finding other colors. When he came back He had a price for the silver Durango and asked what it would take to get me to buy it. It was SILVER and over $30,000. He now tells me other dealer wont want to give up the sale of a Durango. Finely convince them I am not buying a white vehicle, asked about jeep, was told it would be too small was never offered to test drive one. Finally they asked me about a Journey, I said yes my daughter had and one it was nice, and that I had recommend it to her. The salesman told me a V-6 got better gas mileage (wrong), so I said find me one in a dark color. They brought me a Black full leather interior, beautiful journey, it was listed over $31,000.00, I told them get this under $30,000 including tags, title and licensing and I'll take it. While they salesman was getting a price, I read the sticker, gas mileage was worse that the floor model, when I asked why, I was told the V-6 used more gas and of course they couldn't get it under $30,000. This kind of crap went on and on. I told them at five I hadn't eaten since early morning and I was going to go eat and then come back. Took roughly thirty minutes to convince them to let me get out the door. I finally said I would buy a dark blueish green Journey. But I came back the next day, because by 6:15 I was mentally and fiscally exhausted, and guess what!!! I had to wait the next because they didn't have the paperwork done. I am SO mad at myself for not walking out the door when I was asked if I wanted to drive the SILVER, WHITE, or CHAMPAGNE Durango. So I get a call from Debra about the car and she tells that I'll be receiving a request to do a survey and to please give a positive one because my salesman was new and it would help with his job security. I tried to talk with her about NOONE listening but she basically blew me off. I answered truthfully to the survey, mentioning that I didn't think the salesman was at fault because I knew his managers were pushing him! A couple of days AFTER the survey I receive an E-Mail from the dealership manager, saying if I was not completely happy with my experience to all him first and he would take care of it. I replied I had already took and survey, was not pleased and would be happy to talk with. Was supposed to see him on the third but had a family emergency and needed to leave but debra said we could talk on the phone and she'd have him call. I have since told two people at the dealership I still haven't had a call from "Flip" and still nothing! I recently asked about a satisfaction quarantee and could not get an answer, asked me questions, said he'd have to talk to salesman. I would definitely NOT recommend Larry H MIller to any one. I am extremely dipleased with the journey. My two oldest grand children can't sit comfortably in second row unless front seat pulled all the way forward. I can not open a cooler all the way. NO ONE LISTENED TOO anything I said, quite frankly besides just being completely overwhelmed (or maybe completely run over) I can't imagine why I purchased this vehicle!

abqjoe2014

Jan 8, 2014

I recently went in for a routine lube/oil/filter change. Everything was done well, and new wipers were installed. Thank you for the good work!

Slajj

Jan 3, 2014

Had soda & coffee available, TV & the even washed my truck 2x. Tire rotation was included & they even checked & serviced the transfer case free of charge since I had I've only had it 3 months & it was due soon... Very nice experience.

New Car for the New Year

Jan 2, 2014

I will never go anywhere else to purchase a vehicle. The customer service was exceptional, the rates and prices were excellent! I would not recommend going anywhere else, even to look...Larry H Miller Dodge is top of the line!

Steve

Dec 29, 2013

While I do live closer to another Dodge dealer, which was handling my service needs in the past, my experience at Larry Miller's was quite refreshing. When my truck needed some major repairs, they were way more willing to work with me on options for cost of repairs. The level of explanations of those options was more understandable.

geomtz

Dec 26, 2013

I was on my way to Rich Ford to purchase an F150 pickup. My fiance had purchased a Fusion from them the week before. On the way to the Ford dealership I stopped to check on the Ram trucks just for reference. I was met by a sales person Mike Reta, I have have misspelled his last name. He was helpfull, informed, and quite knowledgeable about his products.Well, I left that evening in my new Ram pickup.Having purchased two vehicles within a 5 day period, there is no comparison between Rich Ford and Larry H. MIller. I will and do recommend Larry H. Miller to my friends, family and my employees.George Martinez

Velyon Stevens

Dec 21, 2013

Every time I come in I am told that my car needs all kinds of service that I do not need. Example, Needs alignment, (Tires do not show abnormal wear.) Rear Axle oil dirty. (How does oil get "Dirty" in an enclosed differential? It took about 45 minutes to get an oil change, the car set in the shop for about 15 minutes be fore the service tech came to finish the paper work. You can do better than this!!!!.

Liz

Dec 14, 2013

Provided everything I went in for in a very timely manner.

Daniel

Dec 12, 2013

Wonderful experience and excellent assistance to meet you needs!!

scott lucas

Dec 11, 2013

Tim the service writer got vehicle out before a snow storm, thank God because the vehicle is a 4wheel drive and we live in the mountains. As it turned out with out the vehicle my wife could not of made it home. thank you

Spartan in ABQ

Dec 9, 2013

I received a recall notice and was dreading the idea of bringing my truck in after my first experience 4 years ago. I was pleasantly surprised to discover that the professionalism of the service department staff was much improved since then. They were prompt and polite. Recommendations for additional maintenance were suggested without being aggressive or pushy.

Mitzi A.

Nov 24, 2013

My husband and I recently bought a 2014 Chrysler 300C from this dealership and they were a pleasure to deal with. Very accommodating and not at all like a typical "car sales" experience. We have considerable experience and we actually enjoyed purchasing this time. We highly recommend this dealership. Tony was great and so was Dwight, the Assistant Sales Manager.

Dianna Martinez

Nov 22, 2013

The customer service was very professional and I was treated very good by both service persons. One gentleman was Mr. Martinez (Not related) and the other I believe was the manager for the service department. Both were very kind and considerate of my time. The best service you can get is at Harry H. Miller on Wyoming and Lomas in Albuquerque, NM!

N/A

Nov 20, 2013

I bought my first truck from here and it was a great experience! The process was easy and quick. I recently went to get an oil change and te customer service was excellent. The mechanic took me out to my truck to show me what they found, what they suggested I replace and were really friendly. I had to get a new bolt to the oil pan and they even waive red it so I wouldn't have to pay for it. I don't have any negative reviews!

bdcd2012

Nov 18, 2013

We were received with a smile and a warm welcome.. Trey showed us a jeep to drive and was very helpful on his useful information.. He asked us questions and answered our with the most informative useful information. We told him what we wanted and told us he would find it for us. We were very pleased with the outcome of our visit and most of all we are so happy with our Jeep. Trey found us just what we wanted. The rest to the staff was warm and we felt like we were really a very welcome customer. Thank you all for the enjoyable visit and giving us just what we wanted. Bill and Louse Dressler

Gary Smith

Nov 14, 2013

Thanks Larry H. Staff. I was in and out in no time.

WEAKS

Oct 24, 2013

I HAD MY DODGE TRUCK SERVICED,ON 9-23 -2013,ON 10-24 -1013 i washed my truck and noticed a dent in the hood that had to have been done from underneth the hood odviously while servicing the vehicle,i went back to the dealer. there responce was they could`nt prove that it was something they had done.the dealer inspects your vehicle for any damage on the way in , but not on the way out, i won`t go back to this dealer.but will always look for any damage before leaving from now on.

tbode

Oct 8, 2013

Why I gave them a 5 - My family and I were on vacation and had our car break down just 100 miles outside of Albuquerque, N.M. We had our Journey towed to a small town repair shop who said we needed a new engine and they could not do that repair. Feeling utterly stuck and sadden since we were on our way to the balloon festival, I called around to find a dealership in Albuquerque. One did not even bother to call me back but Larry H. Miller not only got me a service person right away but they helped me find a tow truck that would come get us (which included my husband and my two kiddos of 5 and 11) and bring us to them. WOW! The service did not stop there, the following morning Tim called us and first asked for permission to start the diagnosis and then he called back shortly after to say he had diagnosed the problem (which was not an engine but an issue with hoses, etc) and my vehicle would be repaired that DAY! It was ready later that afternoon. Tim and the Larry H. Miller dealership gave us many things besides great service. We were still able to take the kids to the festival because of them, we had security in knowing our Dodge had been repaired and with comfort drove it all the way back home to Austin, Texas, and we had peace of mind because of Larry H. Miller.

SteveGonzales

Oct 4, 2013

The service was excellent but the cost I believe was quite high. The regulator replaced at $150.63 in comparison to Autozone's $64.99 (possible rebuilt) and Napa's $89.99. The labor fee of $150.00, I assume for 1 hour and a half, was rather high as well.

icestorm

Sep 8, 2013

Very Good experience from beginning to end. I like the set up of the service bays. They are large, lighted very well and nice and clean. I really like that the service people come to me and I dont have to wonder around looking for someone to help me. I also love the fact that the offices to take care of the paperwork are very close and I dont have to go on an expedition to get to one! Mr Montoya met me at my vehicle, asked what the issues were took me to the office and 5 minutes later i was on my way! My Nitro went in for an airbag light being on. The techs did what they do and took care of the issue same day! When I returned to pick up my Nitro it was parked very close to the service bays which I really like.Thank you to all involved!!!Tim

MelissaGrant

Sep 6, 2013

I had a warranty claim on my Dodge Avenger. Larry H. Miller Dodge was able to get the car in and fixed right away, which was critical to me as the driver window had fallen in the door and I did not have a way to secure the car. Brandon was very nice and help. When the car was returned to me the decal on the door had been damaged, which he had replaced. So my car still looks great and I will definitely service my car through Brandon and Larry H. Miller. Thank you.

gerardjerrykistler

Sep 5, 2013

I gave Larry Miller jeep a GREAT rating because they made me feel at home in there dealership, as soon as I pulled into the service area I was greeted with a smile and big hello. I had to have my 2010 jeep go in for a recall, but I bought my jeep ( two weeks earlier ) from Larry Miller Hyundai on Coors and they did not fix the recall I was told to go here, And I am glad I did. Larry Miller JEEP you have my business. Thank you, Gerard Kistler

bill09mcqueen

Sep 2, 2013

Francisco was great to work with! He was friendly and professional. I was impressed with his knowledge of the product and his interest in getting me the correct vehicle! Now, not with Francisco, but the dealer ship management is where my little compliant rests. When I am directed to your business by the people of USAA, then know that financing is through them. If the general manager and sales manager insist that a customer needs in house financing, this places undue stress on the whole deal. The dealer will receive moneys from the finance institution, hold backs, monthly quota from Chrysler Group based on monthly sales, and god knows where else. Well that said, know I would travel to your dealership for minor maintenance to be performed. I would say hello to Francisco, even take him out for lunch, and then come in and harass the xxxx out the head honchos. You deserve it!!, And don't forget the hat!!!!!With graditude William

meluk

Aug 22, 2013

Even though the dealership was busy, Chris welcomed me while Jude went to get the car I wanted to see. Jude provided me with a tremendous amount of information about the vehicle while we were on the test drive. He showed me numerous features of the vehicle and was very enthusiastic. While Jude had the car detailed, I waited for Mr. Hill in the finance department. Mr. Hill was efficient as we went over many of the financial details. The processes of the dealership are streamlined and there is a lot of things going on at the same time to reduce the customer waiting time. They made me feel like a valuable customer. It was a great experience.

harobed927

Aug 22, 2013

Salesman Mike Sweis was terrific, helpful, knowledgable about our new vehicle. New Car Manager Felipe Torres was extremely helpful in getting our deal put together at the price we wanted. The finance guy was great, got us in and out of there in no time, which we greatly appreciated. I would highly recommend this dealership.

jimsavage

Aug 22, 2013

I had purchased my last two vehicles from Melloy Dodge and was not satisfied by the way I was treated the last time and a good friend of mine recommended your dealership. I was extremely happy with the service I received; from the fair pricing to the whole process. Thank you very much for a great experience.

Pinnix

Aug 15, 2013

I gave this rating because from the moment i walked in i was treated well. I was sold exactly what i asked for and not pushed by anyone for anything i did not need or want. Sam was great he made me feel comfortable and i did not feel like he just wanted comission. The entire experience was great. Also the finance guy Rod was great too i really felt good about the entire process. Thank you!

ehubbert

Aug 12, 2013

I have given an excellent rating because from start to finish L.M. Dodge kept me up to date on what was wrong with my transmission, what they were doing to fix it and what their progress was. I called them 2 times during the two day process to get a status update. Each time they were able to access the info at the click of a mouse. My truck was returned to me much cleaner than it was dropped off, which was a very nice gesture. Everyone I spoke with was both friendly and helpful. The online appointment process was very convenient. Brandon Banas was very knowledgeable and informative. I drive about 35,000 miles/year for work in this vehicle and it is so important that I am able to rely on a dependable repair facility. L.M. Dodge is it for me. This was the best experience I have ever had with regard truck repairs. While I hope I do not need major repairs soon, I am glad to know THE place to go.

EdwardBenavidez

Aug 2, 2013

Mr. Sweis has sold me two new vehicles to this point. He always calls me to see if I need anything and his personalized attention is greatly appreciated. Mr. Sweis found the exact vehicle my wife and I wanted. Although the vehicle was not on the Albuquerque lot, he had one shipped from another dealership. All the paperwork was completed quickly and without any problems. I feel I received a fair trade in allowance for my old vehicle and Mr. Sweis made the overall process very easy. I will continue to work with Mr. Sweis and this dealership in the future. Edward Benavidez - Albuquerque, NM

whiley

Jul 31, 2013

These guys did a great job! Everything went smoothly. I wasn't hassled, I wasn't there for the whole day. They have great attitudes & we talked more about our lives than the car and that means more to me than they know. I will definitely be a repeat customer. Thank you all for the experience!

Slowdave777

Jul 30, 2013

Took my 2004 Dodge ram 3500 in for an air conditioner service. They charged $168.00. to test for leaks, (none found) Evac and recharge the system. I am fine with that. I picked the truck up later that day and found the A\C was blowing just as warm as it did to begin with. (don't they test their work?) Took it back in. It sat there through the weekend and into tuesday Which is also fine. Got a call stating that they found a leak! wow! imagine that. Its on a line that will only cost an additional $680.00 to repair! Now, i know mistakes can be made in any industry but this just appears to be a scam youd expect to see from some small time repair shop, Not a dealer! I refused the service and will be demanding my $168.00 be refunded. Terrible business practice!

Harry Tso

Jul 27, 2013

I was able to come to the dealership and find what I needed, and stay within the terms of what I payed for. I was shown all types of models new and used by your salesman David Jaramillo. Thank you.

fastpat2

Jul 24, 2013

This is the first time that I have taken a vehicle in for service/warranty work and my vehicle was washed before it was returned to me. Fantastic. Thanks much for going that extra mile for your customers.

sudapop1

Jul 22, 2013

From the moment we entered the dealership until the moment we drove away in our new Jeep we were treated with dignity and respect in all aspects of the purchase. I highly recommend your salesman Jude Sanchez for his professionalism and his attention to our desires and needs. Thank you again for a very pleasant car buying experience. Never before have we received this quality service.

Ialexander

Jul 22, 2013

Jude was fantastic- it was his customer service that brought me in. I liked that he worked within my price range and let me know my options. I felt like I was a friend and he was trying to do all he could to get me what I wanted. I talked with several dealerships and was not happy with the way I kept getting the answer "We can't give you what you want for that price!" Jude assured me he would- and he delivered! I am very happy with the over-all experience!

fastpat2

Jul 19, 2013

Deborah Stevens is the most professional, knowledgeable, considerate and understanding sales person I have ever encountered in my many years of purchasing vehicles. I actually enjoyed the purchase of my new Jeep which is a first for me. I went to Larry H. Miller because of my daughter and son-in-law who purchased a used vehicle and had the engine blow up half way across the country. Larry H. Miller stepped up to the plate and put another engine in their vehicle at no expense to the kids. I have never heard of that happening with a used vehicle before. I figured anyone who would take care of customers like that would be a good place to buy from.I wasn't wrong, as my experience at Larry H Miller Dodge, Chrysler, and Jeep was a very enjoyable experience for me. I explained to Deborah I only had so much money to work with and she went out of her way to find a vehicle that fit our needs and was within my budget. There was no pressure of any kind from Deborah as she worked on meeting my budget. Un heard of for car sales people. She understood my position of having a limited budget and still made it possible for me to purchase the vehicle of choice. I truly want to thank Larry H Miller and especially Deborah for a truly enjoyable experience from a very family oriented company. If I ever need to purchase another vehicle it will be from Larry H Miller Dodge Chrysler, and Jeep. I am going to recommend everyone I know to check you our before they purchase another vehicle.Best RegardsPat Hayes

jrc8179

Jul 17, 2013

Tim provided fast and friendly service on my company vehicle while I was far away from home, and corrected the issue I had. The wait ws appropriate, well managed with a nice lounge area, refreshments, and atmosphere. I would come back if in the area again for any service. Very pleased.

scottflorez

Jul 14, 2013

I had an appointment at 10:00 a.m. was out prior to 11:00 a.m. The staff of the service department was prompt, friendly and efficient.

weggie

Jul 13, 2013

We went in to have a car serviced, was not happy with the car we had, only had it 3 months. Mike was so friendly, so we ask him about trading it in on something better, he worked out a wonderful deal for us on 2012 Town & Country. Zak finished the rest of the paper work, he was great at keeping us up to date on what was going on. Everyone That works there does a wonderful job at making you feel at home. We called on July 11, about an oil change, Shawn answered the phone, told me to come on in. When we pulled in we were greeted and ask how they could help us, told them we had talked to Shawn and he was out talking to us within 20 seconds. Shawn told us we were do for a 30,000 mile check up, he explained everything in detail, worked on the car and got us out in the time he said it would be ready. We will never take our car to anyone else. We would like to thank you for the training of all your people on taking care of us. Thank you Helen Cairns

Flintdvm66

Jul 10, 2013

We purchased a 2014 Jeep Grand Cherokee; salesperson was Dominic Zamora, finance person was Carmela Sanchez. We found both individuals to be very professional, knowledgeable, organized, friendly, and both were a pleasure with whom to work. Buying a car is always a somewhat unpleasant experience, despite the fact the end of the process provides one with a new "ride" and the subsequent pleasure of all that. It's always somewhat confrontational, especially when it comes time to attempt a closing, emotions get frayed, tempers short; it is like having to suffer pain before pleasure. Dominic and Carmela both minimized that discomfort, and, in fact, made the whole process tolerable, almost pleasant. My wife and I both went home with very positive feelings about the process, the personnel, and the dealership.We both love the Grand Cherokee, and will definitely recommend your dealership for any of our friends or colleagues who may be in the market for a new car.

almanza33

Jul 5, 2013

I've always had a good experience going to Larry H Miller. I continue on going back to service my vehicle. Everyone is nicer there.

kouboi

Jul 2, 2013

I'm 36yo and just bought my first car from Mike Reta. I had poor credit and my work vehicle got wrecked. He got me back on the road and to work same day at a price I could afford. Thank you Mike! I will tell EVERYONE to see Mike Reta at Larry H Miller

whiley

Jun 22, 2013

Perfect 10! Awesome customer Service! Ray really impressed me. You have a great employee. That goes a long way with me. Keep up the good work.

Meranda26

Jun 18, 2013

The rating I have gave Larry H Miller is totally because of the sales rep. they have a very wonderful salesperson and someone who is there to meet ones needs. Thanks to Simon Martinez for his kindness and help with getting me the car I was looking for! I am very pleased with his work and ability of working with us. One more thing that was of so much help was his fluency in spanish "Wow" that was it I didn't have to translate a word to my husband like other times... Very Pleased!! You deserve a 10 Simon!! : )

trujillo3116

Jun 12, 2013

Larry H Miller-Greg Goodman is an outstanding service manager! Over exceeded customers expectations! As well as Greg Goodman's Service Attendance and other Employees.

lilmiz

Jun 3, 2013

Sean was very friendly and professional he explained everything that was going to be done to my vehicle and why, he also quoted me prices along with that so that I could fit them into my budget. Sean kept me informed of my vehicle's progress and any changes that came up, he also offered to get me in touch with Enterprise rental cars just in case I needed a rental....very thoughtful. Thank you for making this a great experience.

alexbax

Jun 2, 2013

I brought my brand new Jeep in to have a few miscellaneous items fixed. Mr. Banas took care of everything quickly and the Jeep looks great. Over all, the experience was quick and easy. I recommend Larry H. Miller to all my Jeep friends.

vpineda

May 30, 2013

Great team of people... got more options then I was expecting... would send people to work with Jose. They even gave me what I was asking for for my trade...

mjdouglas2

May 30, 2013

Everyone I came in contact with was very friendly and professional. Pat, the shuttle driver, made me feel very comfortable during the ride to and from my office. Nate, my service rep, was a very personable young man and was quite attentive to my needs.

Marvanndu

May 28, 2013

Ray told us it would take 45 minutes and was out right on time!! Excellent service and very friendly staff we felt very welcome and were thanked many times for our business.

jeancole

May 26, 2013

Great experience! Used USAA Buying Services. Jose was very knowledgeable about that program and used his negotiation skills to help me get a fair price on a the new Compass. Mr. Hill was pleasant to work with as well. Deb also assisted.

grosjean

May 17, 2013

My overall experience was very good. The follow-up by both sales and service has been excellent. Both Sam Nour and Perry Coleman in the service department took time to help me understand the display in my new car, as well as, answer other questions I had about the vehicle.

gunslinger6b82d

May 15, 2013

I received a recall notice from Dodge, arranged a time for the work to be performed and arrived a little early for the appointment. I wanted to talk about a couple of items concerning my personal experience with the issues surrounding the recall notice. Mr. Perry Coleman was very professional and personable from the start. We discussed everything I wanted to cover and he was very knowledgeable regarding this particular recall. Everything about this service of the recall went flawlessly and was the best experience I've had at a dealership service department in a very long time. Highly recommend this dealership for your service needs! Perhaps I will have the pleasure of a nice Sales experience as well! Thank you very much!

drjderm

May 11, 2013

Curtis did a great job. He ordered the vehicle I wanted and it arrived in a reasonable amount of time. All questions and concerns that I had along the way were dealt with professionally and promptly. Thanks Curtis!Jim Icken

vchavez132

May 3, 2013

Awesome service and great costumer service. Service was quick and done perfectly. I will definitely come back again and tell friends and family about my pleasant experience.

pjmcnall

Apr 23, 2013

My Dodge truck was having some issues so I called the dealership to set up an appointment. I explained what was going on and was pleasantly surprised with the customer service. It's nice to be able to finish a sentence when describing an issue. When Sean called me back with the diagnosis and when it would be finished I was happy it wasn't going to be a drawn out situation. I am very glad they were able to work around my schedule from dropping off to picking up my truck.

johndnaranjo

Apr 19, 2013

I called the dealer and explained that I had an unexpected trip to Albuquerque and I wanted to see if I could get work done on my Grand Caravan, I would be traveling with my family and would need some form of transportation while I was there. Mr Coleman was able to schedule me a time, listened to my concerns with the van and had a car ready for me. The diagnosis I had received on a prior visit was not entirely correct, Perry kept in contact with me and kept me abreast of what would be needed, cost as well as probable time of completion. He discussed options with me and worked with our needs.

dmwerner

Apr 19, 2013

I get the most wonderful people to wait on me. My car gets vaccumed and washed and folks that work there have nice ssmiles on their faces.

nat20

Apr 3, 2013

NO sales integrity much less honesty. Came in to look at a minivan and possibly trade in our car. We told them our price range and what model/year we wanted, initially David did show us something near our price range, then said he had a better model for just a couple thousand more - turned out to be 5 thousand more! We didn't agree to buy anything but wanted to see what kind of numbers he could come up with for both vans taking the factory rebate, trade-in and a voucher for EP pricing into account. It was taking way to long for crunching inventory numbers and discounts. That's when they used our trade-in vehicle to hold us hostage when we wanted to walk (had to ask for the key back several times), plus offered us less than peanuts for the trade in (for which Melloy Dodge gave us $2000 more) then several different managers plus Dave (whom we'd been assured we WOULDN'T have to deal with again!) bugged us by phone for 2 days with a too-good-to-be-true deal - they refused to explain just how they got that low. (turns out they were leaving out Tax-Title-License) To top it all off - found out this morning the sales rep ran a credit inquiry WITHOUT our express permission!!! Better Business Bureau, here I come!BIG thanks to Melloy Dodge for getting us a good, honest deal on the same van without all the hassle!(Let's see how long this review stays up)

sugars1

Mar 29, 2013

Everyone at the dealership were friendly and knowledgeable. Dwight knew the product he was selling backward and forward. I told him what I wanted and I got it and within the dollar frame I expected. In fact i drove out with much more than I had expected to get. It was a great experience. .

draspa

Mar 24, 2013

Larry H. Miller Jeep Service Manager Tim Montoya is always friendly, funny, and open about what repairs are being done to my Jeep. He's a cool dude, and the LHM Jeep facility is clean and up-to-date with computers and drinks available for customers inside. -Darren R.Albuquerque, NM

Gongacrow

Mar 22, 2013

Friendly greeting. Quick in and out.great service. Have already recommended your dealership to family. All work was explained before anything was done. Comfortable waiting area.

Cindyh5951

Mar 15, 2013

Joseph was terrific! He took really good care of us and listened to what our needs and wants were. Great job! I will refer him and the dealership to others.

dfcook

Mar 7, 2013

This dealership can't be this BAD for us and so WONDERFUL for the rest! So obviously, they do away with the bad reviews! Let's see how long my statement stays up here. I have a son, who knew exactly what he wanted when we walked in. We ordered the car. Since the sale was made and he had his sale then he had no use for us anymore. The car came in 2 weeks before my son was able to pick it up, so all check points should have been made. Right? Well we picked it up, there was a dent on the brand new car, but Dwight was so busy making sales, he admitted not being able to check out the car like he should have and didn't see the dent. His own words, mind you! But they said to have it fixed on my son's time, pay for it and they would reimburse us. But wouldn't give anything in writing. My son lives in Iowa, a storm was coming so he left early Sunday to beat the bad storm. During his trip, he found out the washer pump was empy while driving in a snow storm with 60 mile winds. His windsheild was muddy and full of slush. Scary, right.....and no washer fluid. So he gets off the freeway, buys washer fluid, gets back into the car and proceeds to find out it still isn't pumping out any fluid!!!! Scary again!!! I call the dealer, tell them my story and they tell me to stop by any dealer and get it fixed. He's trying to get home, on the road, with many hours of driving left to do and he needs to find a dealer!!!!!! They let this brand new car off the lot in not working order. I get Flip, gen mgr of sales. He doesn't call me back all day, so I call back. He tells me he talked to my husband and didn't feel the need to call me. But I'm the one who called him. Does he blow me off because I'm a female, a mother and thinks he doesn't need to call me back after he says he would????? Can you believe this!!!! So now I'm waiting for the general manager to call me back..........what would you do???? I had my only child, in a snow storm that was unable to get crap off his windsheild so he could see. And they don't feel like this is a big deal! It's huge. What if my son got into an accident. He was stressed from this experience and I can't get anyone to call me back. This is the type of customer service I have received, so far. What's next??

catannfrancia

Mar 2, 2013

Great friendly service! Happy to hear salesman not give up and say to us "we're making a deal today" He stayed consistently joyful through the negotiation process and made us feel important. Awesome car! Love it

AmandaRay

Feb 28, 2013

Jude and Chris did an outstanding job in making the deal possible. They were both very friendly and made the process as easy as possible. I also enjoyed the fact that they were upfront and open about everything that was being done to make the deal.

Marvanndu

Feb 19, 2013

Awesome customer service! Francisco answered all our questions and was very knowledgeable about the vehicle we were looking at! The dealership was beautiful and very clean. I will recommend to any one looking for a vehicle!!

nancylaw

Feb 4, 2013

The reason for my visit to the dealer was for a power train warrenty inspection. The associate, Tim Montoya, was most accomodating & helpful. He was very professional and went out of his way to make the experience pleasant. The work was completed in a timely manner & the inspection completed. I really appreciate the van service & the driver, Pat is always pleasant & professional and responds to the needs of the customer.

Eddie King

Feb 4, 2013

To Whom it May Concern:My son Ryan and I were highly impressed with the professionalism and exemplary service Ray Martinez exhibited during our visit to Larry H. Miller Saturday morning.Mr. Martinez was welcoming and highly respectful. He is obviously a valuable member of your Albuquerque team.We (my family and I) look forward to our continued association with Larry H. Miller. It is individuals like Mr. Martinez who will ensure that we return in the months and years to come.Sincerely,Eddie King505.425.8890 (Home)505.429.0228 (Cellular)505.454.2594 (Work)ElReydeRobertsonatyahoo.comP.O. Box 862Las Vegas, NM 87701

jermforyou

Feb 2, 2013

Great people and a good sale! The customer service was friendly and always a nice experince. I've boughten three cars here so far and I plan to buy again!

critter0105

Jan 31, 2013

I was helped as soon as I pulled up. Nathan Johnson came out to get all my information on my Jeep and as always, he was so friendly and he made sure all my questions and concerns were taken care of. I can not recall the employee's name that helped me at the end, but he was also very helpful and went over everything that was taken care of on my Jeep.

Monie_hey

Jan 23, 2013

Friendly and fast service. Only complaint is that this is the second time my jeep was not washed. Also when I purchased the jeep it was never detailed as promised.

saucedoj

Jan 23, 2013

I have bought a few cars in the past and have a good experience. When buying my van with Larry H. Miller I had a Great experience. I would gladly recommend them to anyone I know who is planning on purchasing a new or used vehicle. Good job!

bbaca

Jan 22, 2013

I have been very happy with my selection on buying my 2013 Dodge Charger. It is the vehicle I've wanted for myself for many years. I was happy with my car salesman, Dominic Zamora and bought two vehicles from him that night. I took my car in for its first services and was happy with the the way I was treated and the fast turn around getting my car back.

Craigb1960

Jan 13, 2013

Sean was my Service Manager. He listened to what I needed and made sure it was taken care of. I spent more that I had wanted, but left with a great running car, which should keep me going, trouble free for a long time. I reviewed the charges and they are inline with what I expect for the work performed.Sean always answered my calls in a professional and friendly manner. He also returned my calls promptly. My car was finished on time and delivered to me as stated by Sean.I have a slight simmer after tire rotation and Sean immediately wanted the car back to correct. Excellent response!Will continue to do business with them. In fact, I plan to take my wife's car for service.

lswpk

Jan 11, 2013

I was talking back and forth with Deb through email. When I arrived at the dealership, Galvin greeted me and immediately started asking me questions about my needs. I believe I got a great deal and all the people I spoke with at the dealership were wonderful to me. I have purchased many cars in the past and walked away feeling ripped off and frustrated. Not with Larry Miller salesman. Thank you Deb and Gavin for making this the best buying experience I have ever had.

sflorez

Jan 3, 2013

Simon was excellent in his sales presentation. At no time did we feel pressured and he went over in detail the features of the vehicle we purchased. The entire process took about 2.5-3 hours which was quicker than any car purchase that I've made in the past.

rohnard

Dec 30, 2012

Good experience. Everyone was helpful insuring it was the vehicle we wanted. Vidal was helpful and humorous. He showed us both used and new Wranglers. We chose new with different wheels and a hitch.

Zero167Cool

Dec 23, 2012

I purchased a 2013 Dodge Durango early in December. I drove 3 hours to this dealership. The following week I had to bring the Durango back to have a few new parts installed as well as fix the broken ceiling clip and inspect some paint defects on the rear bumper. This is where all of the trouble started. Multiple parts that I ordered were not ordered by the dealership which meant I had to make another 3 hour trip each way. On top of that I had to bring the vehicle back into have the bumper repainted. The dealership seemed interested in selling me the vehicle and then washing their hands off it afterwards. I was given the wrong company's name that had my parts. I was not given a loaner car as agreed to. The sales department was annoyed by this situation and would not talk to me, let alone help me. I made another 3 hour trip to have the bumper repainted. Originally this was to be complete by Friday the 21st. I received a call Friday and was told that my Durango would be ready first thing on the 22nd so I should come in at 2 PM. I drove another 3 hours and showed up at 2 PM only to find out that my vehicle would not be ready until the 27th now as the dealership was having a Christmas Party and was closing at 5 PM on the 22nd. The dealership finally agreed to have the vehicle ready on the 22nd. The paint shop came and picked me up and I waited until 7 PM to receive a partially complete paint job, not to mention that during the process, I have a brand new scratch on a completely different part of my Durango. My Durango was also supposed to have an air deflector and splash guards installed by the dealership. This did not happen. The dealership also did not fill up the Durango with a tank of gas as agreed and when I tried calling all of my contacts at the dealership, I still have not received any responses. This has been and absolute nightmare and I do not recommend this dealership to anyone. The above does not cover everything, just a portion of the issues I have experienced.

emorga

Dec 19, 2012

I have bought two new Overlands in the past 2 years and both times the experience has been exceptional. I feel I get a fair price, the sales staff are patient and kind and genuinely seem to what to make you happy with your purchase. I have recommended LHM to friends for both new car purchases as well as for the service department which also gets high marks from me. Of course, the Jeep lives up to its reputation and I will likely be a loyal Jeep owner from here on out.Thanks!

racuyler

Dec 16, 2012

you got me in quick, the service time was quick, everyone was friendly and helpful. the coffee and entertainment in the lobby made the time pass quickly.

mrtnzfamly1

Dec 14, 2012

Sean was very professional and knowledgable. He went the extra mile. The Mechanic also did a great job and came out to meet me and explain what needed to be done to my vehicle.

jberry7

Dec 8, 2012

Our experience at Larry H. Miller was very positive. Sam Nour greated us with a smile and a very helpful attitude. He was quick to answer all of our questions and even quicker to accomadate all of our requests. I will recommend this dealership to anyone looking for a vehicle. I can't say enough about how great it was to work with Sam.All too often in our daily lives we overlook very positive experiences. Working with Sam was one of these experiences and I will direct anyone looking for a vehicle to ask for Sam without any hesitation. He definitely made the sometimes painfully slow and tedious process of purchasing a vehicle enjoyable which is something I had previously thought impossible.Thanks again Sam for all your help and courtesy.David Berry

raquela

Dec 2, 2012

I have highly recommend your company to several family, friends and coworkers thank you again for a car buying experience we have never had... and we have bought several cars from several dealerships...

dlcummings

Nov 27, 2012

My experience with Dwight Curry was very good. He was attentive and aside from wanting to sell a auto, was a very good communicator. The game of selling a car is very tiring and one that I never look forward to, but Dwight was willing to hang in there with me during the long process and did a very good job.My experience with others that worked the floor was excellent, everyone friendly and helpful.At the end of the day, when all should be settled and signed, I found Rod to be a little shady...he first pitched me purchasing the additional year oil and tire rotation package along with the dent, etc package. When I did not want to buy, he then offered it to me for free...?? Of course I took it but it did not feel good being asked to buy something then him turning around because I said no and offering it to me as a "gift", which leads me to believe that my monthly payment would have been less without the "gift" if I had not spoken too soon during our conversation concerning the monthly payment...Also, my brother-in-law was acting as a co-signer for me but Rod had ME sign as co-signer and my brother-in-law was sent papers to sign as the buyer...Although my brother-in-law signed for me,it did not go over well and has caused family tension...No one likes the feeling of being taken advantage of...not good. It is things like this that make dealership, car salesmen and all other employees look bad. Will I refer? I probably will but not before I share my experience with the referral so that they can go either with their own financing already taken care of and/or knowing what to expect up-front from the finance manager, if they should decide to buy.Purchasing a car is not a joyful thing...by the time one finds the car, negotiates the deal and gets to finance, one has spent 8-10 hours of unnecessary bartering and dealing. It sucks the life out of a person and kills their joy of purchsing an expensive item for themselves...Dwight Curry did his best to sell a car and to make the experience as joyful as possible, then Rod killed it...If I had not really needed a car, I would have gone home without one because I loath being made feel that someone thinks I am a "stupid woman" who can be manipulated and taken advantage of...Lastly, the first survey request came to me and called me "Ms. Wise". My name is not Ms. Wise, that is my sister. My scores above are based upon the over all experience rather than one person's actions.

tom4lester

Nov 27, 2012

This was our first visit since we purchased our Avenger. It was for the first oil change. I also had some problems with a vibration and the brakes grabbing. Nat listened to me and when the car was done (less than an hour with no appointment)he explained that I needed to have the roaters sanded. He appologized that he didn't have a tech on Saturday to do the work but gave me his card and asked that I make an appointment at my convenience. He explained the length of time it would take and that he could get the shuttle to take me to work or home.We were very satisfied with the customer service and especially since the place was filled with service customers I still felt like I was top priority. We are going to buy the service plan for our daughter so that she can receive her oil changes at this service dept.

cmgarcia

Nov 17, 2012

excelent costumer service, Ray was very knoledgeable and very curtious, the facility was very clean and the soft drink and cookies and the waiting room with the TV's are an excent touch.

GWeir

Nov 4, 2012

Brandon kept me informed while my car's problems were being diagnosed. He offered alternatives and reasonable suggestions. Overall a great experience. I will definitely return.

declinton1

Nov 1, 2012

I called about a problem related to a recall and Perry told me to come in anytime. When I arrived Perry was very friendly and has great customer service skills.

dbruno

Nov 1, 2012

My wife and I are very satisfied with our experience and purchase. All of our questions were answered and all issues were handled fast and professionally

Jeep28

Oct 21, 2012

I arrived very close to closing time. Perry was nice enough to take care of me even though we were finished at 6:05. This helped me a lot with my schedule.

ktrog76

Oct 18, 2012

Found it very respectful that when I had to discuss things with my husband, Dwight would walk away and give me privacy. He was not pushy - was respectful and not at all rude. Good experience overall as a woman! Would definately recommend. The cherry on top - he washed my car for me again when I came in for my tow package!! AWESOME!!Now if I can only get my single sister to meet up with him....Will definately recommend LHM and Dwight!!

anali.sanchez.921

Oct 18, 2012

I love Dominic! He's the best service associate you have. He always explains everything and goes above and beyond to service me!!! YAY DOM

Dfuss5

Oct 10, 2012

I called the dealership for service and got a friendly service advisor on the phone who helped me schedule an appointment. When I arrived for service I was greeted by a friendly service advisor who took my information. After a while the advisor came to me to discuss what was found. He told the mechanic what we discussed and he went to work on my truck. A while later the friendly mechanic came to me to discuss my service issues in detail. Overall, I was very impressed with each person I dealt with at the dealership. What a professional organization. Thank you. What a breath of fresh air to work with a dealership like yours.

racinfanatik

Oct 6, 2012

Service was good and I will return for more service as needed... If you are looking to buy from this dealership I highly recommend Dwight Curry! He really cares what your needs are and will sacrifice more money for keeping you happy!!!!

reginald.spates

Sep 28, 2012

I came in knowing which car I wanted and the numbers that were necessary to make the deal work for me. When the initial offer did not meet my needs, David worked with his team, whom I also thank, to get the deal I needed without any hassle or haggling. It was probably the least stressful car buying experience I've had thus far. Thanks.

jpressbob

Sep 19, 2012

Simon was great! He listeed to us and showed us vehicles that met our needs. Price negotiations were straightforward and timely - no long waits.The only downside was the long wait for financing, but understand since was early Sat evening before negotiations were completed and others ahead of us.

lclipp

Sep 17, 2012

Everything went great! Love the jeep. Was in a hurry and everything went fast and smooth. Could not be happier with how everything turned out.

dbritton94

Sep 12, 2012

I felt that as first Item of business we should have been present was the actual price of the vehicle we had ordered as we only recieved a quote at the time we ordering. When the price was finally discussed there were many discrepancies to the paperwork which made it appear as the sales manager was trying to increase the price or just picking numbers out of the air to try and justify the increase to the cost of vehicle. Mr. Nour constantly had to go to his manager for explanations. clearly he was not authorized to negoiate the matter on his own. It would have been appropriate for the sales manager to sit in on this negoiation especially as there were so many discrepancies and questions. In the end we settled for a price which was $500 more than we had expected to pay. We were offered other no incentives only excuses and apologies.The bright spot of the whole experince was dealing with Mr. Sam Nour. Had it not been for his friendly, knowledgeable, attitude we would not have picked Larry Miller for our purchase. The gaggle of salespersons around the front door to the establishment is enough to put off most buyers. You are attacked before you are even out of your car. This was never the case with Sam. He was always polite, helpful and never aggressive to the sale and even offered good advice on what particular vehicle would best meet our needs.

soupgt

Sep 10, 2012

Very poor service, during a recall of the rear lower control arms the technicians forgot to put on 4 of 5 lugnuts on rear wheel, which was discovered only after hearing a clanking from the rear while driving on a dirt road. The positive was they drove 40 minutes to install the lugnuts, but did not bring a jack or intend to inspect for any damage prior to departing. After driving further, we noticed popping noise after going over bumps. Upon inspection at home, I noticed a nut on the replaced rear LCA was loose to the point I could take it off. We drove over 80 miles before I finally discoved the loose nut, and 40 before we discoved the lugs. LHM's negligence had we not discovered it when we did could have easily caused a rollover resulting in serious injury or death. When informed of the LCA, they failed to respond to any messages.

paym

Sep 2, 2012

Deb & Jose were not pushy; they listened to what I wanted. I went in prepared, knowing what I was willing to pay for a new Wrangler, and what I knew my trade-in was worth. They made sure my needs were met in an expedient, friendly, professional manner. I got what I came for, and left a happy customer. Thanks, Deb & Jose! :)

margaret.nieto1

Aug 28, 2012

the person who assisted me last name is Martinez...great person...great smile...very polite and cheerful....all around awesome and would recommend to anyone for buying a new or used car.

lanie577

Aug 22, 2012

I have purchased two cars from Larry H. Miller from Sam Nour in the last two years and I have always been pleasantly surprised at what a good time I have while I'm there. Sam has always been extremely helpful and never pushy. He's made my purchasing experiences as painless as possible while still taking the time to be personable and get me the best deal he can. I will refer anyone I know that is in the market for a car to go see Sam. Best salesman, hands down.

tvaldez1

Aug 21, 2012

Great Service and quick service. I appreciate the quick service and the comfortability of the showroom with the television and the drinks provided. I will always come back for car service.

Dori2012

Aug 21, 2012

I was treated with respect and efficiency exceeding standards I've dealt with by other dealers and shops. No cost was involved, no hidden fees, and no 'service charges.' I am very happy about this.Hi Tom - Thanks so much for the humor and kindness you showed me during my visit. I was, I must say, impressed with your 'instaintaneous' response to my Jeep needs. Your driver was also great - good conversationalist when only one passenger. "All that was to be done was, and all that was repaired was in excess of that expected."my facebook page is Dori Smith. I have many animal photos you might enjoy, including the blond grizzly bear from 2009 (I mentioned 2007-operator error.) that is, if you actually get this Review.Again thank you for your efficiency and kindness. Hope you and your family are doing well. Hopefully I won't see your dealership in a long time.Dori SmithJeep Owner

Latte4152

Aug 18, 2012

Very pleased with my service experience. Everyone was friendly, helpful and I was in and out in a very short period of time. They even washed my car!

harvilik

Aug 8, 2012

When we bought our Dodge Journey in May we were very pleased by the dealership and the employees. They took their time to show us how the various features worked in our new vehicle

nmackos

Aug 6, 2012

Josh was great, and the upper level manager was also outstanding. They bent over backwards to help us out and we felt great buying the vehicle from them. Josh's boss who introduced himself as Tre(?) came over and interacted with us about halfway through our visit as there had been a miscommunication in the back room and Josh ended up misquoting our trade-in's payoff amount to us (which obviously meant the monthly payment that we were quoted was incorrect as well). Tre was unfriendly, rude, and honestly speaking our brief interaction with him was enough to cause my wife and I to stand up and walk out of the dealership. Josh chased us down in the parking lot just as we were about to leave and convinced us to come back inside to talk with the next level manager (who's name I cannot remember). He and Josh apologized for the miscommunication, and for Tre's rudeness and this gentleman was willing to work with us to figure out how to adjust the deal such that the numbers would work out to a payment we were comfortable with given the larger payoff we needed to account for. Tre made no attempt to salvage our business. He and Josh went above and beyond from that point to make sure that we were happy and comfortable and ultimately we decided that the overall experience Josh and this upper level manager provided us was great enough that we went ahead with the purchase. For these reasons we give Josh and the upper level manager 5's in all categories except for overall experience as we must include Tre's rudeness in that category. If we were rating Tre separately from Josh and the upper level manager 1's would not be low enough (you should really add some negative numbers to this survey, as he was really quite horrible to interact with). We would certainly recommend the dealership as on the whole the staff was wonderful to work with and really went out of their way to accommodate us and make the buying experience enjoyable. We would however hope that Tre would no longer be on the staff at such a point where anyone who we recommend your dealership to would visit.

patmataya

Aug 2, 2012

My wife and I were in Albuquerque for other business and we were in our large pickup pulling a large trailer. Randy found parking for out truck/trailer while we looked at the jeeps on the sales lot. We were just looking, but found the jeep we had in mind and Randy was able to give us a price that we were happy with so we made a deal that evening and my wife drove our new jeep home.

Al Chavez

Aug 2, 2012

First of all, let me start by saying that I would not own anything other than Dodge products. I own five of them now. My favorite being my 1979 Powerwagon. We have purchased our last two vehicles from your dealership. Before that our purchases were from your location under Zangara. Any other vehicles we purchase through out retirement years will be from LHM. Your oil change special is a great thing. What a bargain. I plan on purchasing a vehicle in the next couple of months for my college bound daughter. No doubt, that it will be at your dealership.

eezeez01

Jul 30, 2012

FRIENDLINESS AND PRICE THE WAY TROY HANDLED THE SALE TO HOW WE WERE HELPED AFTER WE TOOK OVER THE NEW CAR. WE HOPE THAT THIS WILL CONTINUE AS WELL. THANK YOU JEFF&GERI

Nicruiz

Jul 20, 2012

My experience with this dealership made me buying my new car very comfortable I enjoyed the friendliness and assurance that a deal could be accomplished. Thank you so much. I appreciated it. Nick Ruiz

arianna

Jul 12, 2012

The rating that we gave were 5 because we felt comfortable with the salesperson and the financing department. We did not feel pressured and the atmosphere was plesant. We definately recommend the dealership and Sam the salesperson.

ebenge

Jul 12, 2012

Tom communicated with me to let me know what was needed, and what to expect. The customer experience was outstanding, and unlike that I have received at any other dealership, ever!

JAKINS

Jul 9, 2012

I contacted the dealership on the internet and was told they would be folling up with me. The next day I visited the dealership walked the lot for 10 min no one even gave me the time of day. I went in to the showroom and not even the receptionest gave me the time of day. I then walked back across the parking lot and drove off while I was leaving I saw a salesperson and his response was (what do you want me to do!) I then contactd the internet people again and was told I would here from someone asap. I then called sales MGR. Flip left message no response!!WHAT A HORRIBLE EXPERENCE!! NO ONE SEEMS TO CARE ABOUT THE CUSTOMER!!

Amariano

Jul 2, 2012

I really enjoyed the politness and friendliness of Mike. I had an awesome experience and i was made to feel comfortable. Mike did an awesome job and the process coiuldnt have went any smoother!! Thanks for all your help with me and my father. He enjoyed his experience as well!

ggromero

Jul 1, 2012

Everyone that we were in contact with were very friendly and willing to give you the best price possible on our new vehicle and therefore when we left the dealership we felt that we had not been taken advantage of. We would also recommend this dealership to our friends and family!!!! Thanks Debra for making buying a vehicle a very enjoyable experience.

Proforce

Jun 29, 2012

I had a great experience with your staff and the speed of service, I was disappointed that it wasn't completed with the car wash that is listed on the contract for the one year LOF service I purchased. There is a sign above there work station on the specific service. I'm not mad, just. Wing honest. LMD is still my favorite dealership, just ask Mike Swies, we've purchased 3 vehicles from him the past four years and we like your dealership. Also, the staff that helped me that day were real friendly and professional.Sincerlry, John Lujan

ttrennel

Jun 28, 2012

I was pleased with the service now. Previously displeased as an oil change was not done because a pack rat filled half the rear engine area. They should have told me, but released the vehicle as if the change was done. I checked the oil, dirty, took it back and mgr agreed then the changed the oil.With about 17,000 miles on the truck I was told that the factory recommended changing all the gear oil, about $200. I had it done but was thinking it questionable. The manual recommends early change for heavy duty use, which it was apparent not the case for my truck. Nor was I asked about usage.Subsequent work was done at Melloy and Jiffy lube. This is the first time I returned based on a positive from a friend who has 2 Dodge/Ram vehicles. I will return because your dealership is closer, but I will remain vigalent.

7windsfarm

Jun 22, 2012

Positive: Mr Allen was prompt, friendly, courteous.Negative: Given the vehicle's low mileage the list of "recommended service" provided after the oil change seemed excessive and opportunistic.Positive: I left with a generally very positive view of LHM's Lomas service staff and facility.Negative: At my next stop I discovered that both the remote door lock and trunk release on the key-fob weren't functioning. My first guess was a low battery but I was unwilling to leave the vehicle unlocked while I went to purchase a battery. And even if I got a battery I had no way to open the fob to install it. I left a message with the person who answered Mr Allen's cell number but after waiting about 15 minutes I decided to just return to the dealership and wait for an opening in the service schedule.I learned afterward that when I brought the vehicle in for the oil change the porter who parked it noticed that the remote door lock button was not working but apparently didn't pass along that info. Although this small oversight ultimately "cost" me moderate frustration and about 1 1/2 hours of "lost time" in my morning LHM's service team ultimately came through. Positive: When I arrived back at the dealership I was greeted promptly by a friendly sales rep, who alerted Mr Courtney in the Service Dept. Mr Courtney was very prompt, friendly, and helpful. The vehicle was taken immediately to have the fob checked out. The problem (low battery) was correctly diagnosed and a new battery installed. THANK YOU VERY MUCH!PS - Re (Opt)#2 below: I was in Albuquerque on business and would NOT have willingly invested time to write this review while still at the dealership.

beagle54

Jun 20, 2012

Before buying my Jeep two days ago from Mark's Casa, I had gone to Larry H. Miller on Wyoming, and their employee Dominic had not only lost my driver's license as I took a test drive, but then he had the gall to tell me that he had given it back to me and I had lost it. It had fallen out of his pocket somehow during the drive, and I got my driver's license back about a week later once they cleaned the car out and found it.I would recommend Mark's Casa any day of the week over the lazy, unfriendly employees at Larry H. Miller. They lost my business, and they lost the business of everyone that I might refer to.I ended up buying my new Grand Cherokee Laredo X two days ago from Mark's Casa Jeep, and the experience was great.

AngelicaL

Jun 18, 2012

First thing, I LOVE my jeep!!! Second, Zak Ruiz was amazing.He answered all of our questions and knew EVERYTHING about the jeep. I would highly recommend the dealership. They were extremely nice and helped me out. I do have to say again, Zak Ruiz was awesome and I highly recommend him to everyone.

mmselph

Jun 18, 2012

Awesome young man, Mr. Freddie Garcia.!! He was responsive to All our questions and worked with us to get what we wanted in our next vehicle.! Will recommend him to my Friends.!!!

Latte4152

Jun 16, 2012

Mike was wonderful to work with. A friend recommended Mike and I will as well. Customer service at it's best! All of my needs were met.

Old_tex

Jun 15, 2012

Moving out of state, I took my 2005 Jeep in for service. All fluids changed including differential, transmission, etc. towed the Jeep to our new home. Drove about 50 miiles and started making bad noise in xfer case. Took it to Jeep dealer and found that there was no oil in the transfer case. Called service manager at L H Miller and he laughed at me. Dealer here said it was negligent and that he would replace it if they had done it. Talked to CRC, chrysler response center, but they are useless, too. Couldn't do anything because L H Miller is "independent." found out, they all are. $1080oil change +$1500 transfer case change? Expensive experience. Never again. Caveat Emptor. Larry H. miller does not stand by its customers. Hope you don't have any issues. Forget it if you do.

shawnbeck

Jun 13, 2012

I was very pleasantly surprised at how low pressure, low stress and generally enjoyable our buying experience was with your dealership. Due to past experiences buying vehicles I have become a customer who does not enjoy the back and forth of auto sales. As a matter of fact that type of approach is what usually sends me out the door and on to another dealership. Our salesperson, Deb Stevens understood this and did not play games. She was open and straight forward. I cannot complement her enough. She is the second such sales person like that I had worked with that day, the other also from a Larry H. Miller owned dealership. Whatever the sales team is taught and told concerning customer service works. You have a great philosophy when it comes to customer service and seem to be able to identify and hire the right kind of person to represent you. Great Job! You have earned a new loyal customer who will recommend Larry H. Miller Dealerships to all of our friends and family.Shawn Beck

renee923c

Jun 12, 2012

I had a great experience when I went in to get my jeep serviced. I did an oil change as well as a recall service. The service technicians got me in right away and began work. Shawn informed me periodically through my wait what they were in the process of and how much longer it would be. The service was quicker than I anticipated and everyone in the service area was really friendly and nice. I was done earlier than anticipated and was able to continue on with my day and its tasks, no interruption. I don't usually have a good experience when taking my vehicle into a dealership but this one was a great one.

SARGE 20

Jun 9, 2012

I had to be at the VA hospital within one hour. Perry met me and got me into the shop ASAP. Once in the shop Levi got right to work and everything was completed in less than 30 minutes. Kudos for Perry and Levi for a job WELL DONE.

Nettie Herrera

Jun 8, 2012

I had been in the market for a new van. I visited many brands and models...from Toyota Sienna to Class B vans... I then drove to Albuquerque and looked at the Toyotas, Chevrolets, Nissans and class Bs at Vantastic Vans. By chance, I stopped at your Dodge place and low and behold, I am driving the Grand Caravan. Lenny worked extra hard and SOLD ME THE VAN....great "all around" salesman. Then, as he dealt with Thomas, I appreciated Thomas' consideration on a price I was willing to pay. After I met him, he too was extra special and such an inspiration. Finally to finish it all, met Carmela to do the final paper work. She was beautiful, patient, knowledgable, professional yet so down to earth and friendly. I walked out of there after 10:00pm... They were tired but never complained and the three struck me as very loyal people. Thank you for having great employees..

momoabed

Jun 3, 2012

Spencer replied to my inquiry very quickly, I told him, I did not have the time, to waste and play game, if he can make an honest deal, I will buy from, him, He showed me sevral vehicles, he knew ins and outs of every vehicle, very impressive, and was honest about it. I felt his sincereity. I have never met this gentleman, or Mr. Hill. I was not hasseld or taking for granted. So that was a nice experience. Mr Hill, explained the sale transaction, while talking about our lives, so it felt nice. Why, am I talking time from my weekend, to write this, Because, we have forgotten customer service, and when we see it, we need to applaud it, welcome it and appreciate it. Thanks.

gerald chilimidos

Jun 2, 2012

Overall we had a good experience with Eric, but the other person (dont remember his name) was not enjoyable to deal with. If I was in the same situation again, I would have walked out sooner in the negotiation process.

ajiron11

May 13, 2012

Simons assistance was very good... Simon made sure that what I chose was satisfying with me, I was also very pleased for him to take it out of the show room to allow me to test drive it!

jkritter

May 11, 2012

Excellent selection of vehicles and a no pressure sales staff. After some negotiation the final price of the vehicle beat every other dealer in Abq! The correspondence and fast response times via email was very much appreciated.

DeRemer

May 9, 2012

The service provided me was outstanding. I was kept informed on a regular basis by Mr. Lance Friedenstein who did a great job. I intend on asking for him when I come in for future service. As I elected to wait for my repair work I enjoyed the excellent customer waiting facilities. Everything made my wait very comfortable. Yes, I'll be back... And yes, I will recommend Larry Miller Dodge.Thank you... For a very nice experience.Robert DeRemer

mcrwd1

May 4, 2012

I was very pleased with my service tech. the time frame i spent was adequate overall exp. was positive. This was my first visit and I will be coming back for my vehicle needs.

Cmaestas1215

May 3, 2012

The reason why I had an overall good experience was the staff was amazing , friendly, and willing to work with us to get us the car payment we wanted. Would recommend you guys to a family member or friend interested in purchasing a vehicle. Thank you again for the wonderful experience. You guys made car buying easy!!!

Vondelljones

Apr 27, 2012

My experience at Larry Miller's car dealership worked really well for me. I met with sales representative Basil McKenna and he was very enthusiastic and I felt he truly wanted to help me find the right car.He understood my financial concerns and guided me to the vehicle I ultimately chose to buy. Basil was very efficient and knowledgeable, not only about the car I purchased but, about his handling of the paper work. He brought me through the red tape with ease. I felt he got to know me fairly rapidly and he made me feel comfortable about my decision.What impressed me most was his attention to details such as explaining how to use all of the features the car supplies, right down to the air-pressure the tires need to keep the car performing well and reducing fuel costs.Buying a car can be a tedious and stressful affair. But Basil was great. I am happy with my purchase.Thank you for asking these follow-up questions.Vondell Jones

ut90u99

Apr 19, 2012

I purchased this vehicle (Pontiac Solstice) and a new Dodge truck (in December 2010) from your dealership. I have had very good service throughout the timeframe. The only problem encountered was the "fobs" that came with the Dodge. We have had problems getting them to work after the first 6 months of usage. The service department has reprogrammed them twice and I have replaced the batteries 3 times. Recently, the service dept was going to reprogram them a third time but after further discussion they replaced them, so we hope that this will correct the problem. I am very happy with the purchases I have made as well as the service. Sean is the individual who typically handles me and does a very good job and is very pleasant. When I need (or want) a new vehicle, I will come back.Thank you,Roy C. Simms, Jr.

Badeymom47

Apr 18, 2012

I was treated w/ the greatest respect. I stated very clearly what I expected to sway my feelings about trading in current vehicle, which I LOVED, & every, single expectation was met & then some! I wasn't just another number, I felt I was the ONLY customer u had!

Deebeescot

Apr 18, 2012

Always a very good experience in the service department. My car was retuned on time. Dealership is always clean, professional and inviting.The waiting area is exceptional!.

laarc950

Apr 17, 2012

Very good experience. The only thing that would be nice is to get an estimate of how long it will be especially when you are going to wait for your car. I realize I could ask for a ride to work but for an oil change I didn't see the need.One other small thing - it would be great to offer people 2 areas to wait in - one has the TVs going which is just more noise in my world. If there is another place to wait, have a cup of coffee and read where it is realatively quiet - that would be most welcome.

maryann montross

Apr 8, 2012

Our sales Rep, Sam, was awesome. He was very informative and curteous. He also helped us in way he possibly could. Thank you very much for making our experience a pleasant one.

Charger#1

Apr 2, 2012

My experience at LMH was outstanding. Very knowledgeable employees and exceptional customer service. From the moment I arrived until the final papers were signed, I felt like I was the only customer in the store, although it was a very busy Saturday. I never felt sold or rushed, but rather informed of the many options available. Eric our sales person kept everything running very smooth. The finance person who did our closing, Im sorry I dont remember his name, also did a wonderful job of explaining everything and making sure it was exactly as we had planned. Kudos to all of your employees who make shopping for a car a very positive, memorable experience. Donna Dees

jowho83

Mar 25, 2012

I took my car in for an oil change, brake replacement, and tire rotation. Everything was done quickly, and I was phoned, as asked, before the brake work was performed. The service man (Lance) was very friendly and answered all of my questions.

Vishkits

Mar 17, 2012

Worked very hard to get me the car I wanted. Very nice dealership. I am very pleased with the service and the vehicle. Thank you.

hd2wheeler

Mar 16, 2012

I drive a Mitsubishi Gallant, 2004. Howard has taken care of my service needs since I bought the car. After Howard left the last dealership and started to work for the Miller Group he had nothing but good words for the people and the work they do. My wife and I had been away for a year and a half but called Howard once we go back because both the Gallant and Jeep needed work.Howard introduced me to Abbin and Tom took it from there. All the staff I met were courteous and professional. The work that was outlined as needing to be done was done in a timely manner and I felt the price was fair for the work done. As such, I will continue to use the Miller Group for my vehicle service and maintenance needs.Dr. Robert A. Hall

darthbozak

Mar 14, 2012

Awesome experience. Walked out of there very happy with everything. Numbers at closing were better than expect. Would definitely recommend Chris and Larry H to anyone.

alan garcia

Mar 8, 2012

I like the customer service and when i walked in i liked the appearance of the place you have a nice waiting area and the service was fast.

dinger15

Mar 8, 2012

Dealership very nice and customer focused, staff was very helpfull as well. Although the service took longer than expected I am understanding of this and do not hold it against the dealership.

P.J. Gafford

Mar 4, 2012

I couldn't have been treated any better. I will return for more service later.Thank you for the coffee and offer of cookies also the comfortable place to wait.

llovato

Mar 1, 2012

I want this to be known that JonJon was very kind and friendly working very hard to get the best deal of the car we were loooking at and we are very greatful it was made possible to drive away in that car. thanks to people at the dealership.

Al Chavez

Feb 27, 2012

I'm not exaggerating. The experience was that good as listed above. My wife of 24 years have had our share of vehicle purchasing. And, we both agree that this dealership and the people we dealt with were the best yet. No pressure, very friendly, and knowledgeable. We were impressed and would refer to anyone that will listen. I mentioned to Dave and Francisco that they had purchased a lifetime of advertising from Lorraine and I for the Grants/Gallup area. The new building, the way the new vehicles were set, and the way that the staff made you feel like "family" was so impressive. I'm 55 yrs. old and occasionally grumpy, I've been told. So these compliments are sincere!Alfred and Lorraine Chavez (Grants, NM)

shargurule

Feb 26, 2012

The whole experience was a delight. We were greeted by Jude, and he was so helpful from the very start. He was very friendly, professional and extremely knowledgeable.He found us the PERFECT vehicle. We are so pleased with our purchase. Carmella was also very kind and professional. When we had a little problem with tire pressure and the driver side heater, Tom couldn't have been nicer. These were minor problems andhe helped us solve them. We have a very good feeling about Larry H. Miller Dodge.It is a nice place to be if you want to buy a new vehicle or have the one you alreadyhave fixed. Thank you for such a positive car buying experience.Sincerely,Dave and Sharon Gurule

vveleta

Feb 22, 2012

I loved your service very friendly people. i would definiatly go back. the customer service was amazing along with the quality of work you guys have. my overall experience was great, i will be recommending your dealership to my friends and family. thank you very much!

Fleming29

Feb 19, 2012

From the time I pulled up, through the phone conversations about what needed to be done, to the time of pick up........I was very pleased with the level of professionalism received. True professionals and conversive but not to the point of acting or annoying. I appreciated the service!Jason Fleming

willsz71

Feb 14, 2012

Very knowledgeable salesman, very willing to work out a deal and caring after the sale also. Very helpful on explaining the features of the vehicle.

djdrucker

Feb 9, 2012

Dealership worked hard to get my service requirements covered under my extended warranty and to get my car returned to me asap. Would definitely use again.

dlm4444

Feb 5, 2012

I had to bring in my Jeep Cherokee vehicle due to problems with warning signals showing on my dash. I was unaware of the cause of this but Brandon and the Larry H. Miller staff ensured that the problem would get resolved. My experience was all around great in that when I first contacted Larry H. Miller to make an appointment, Jaime answered my call and was more than willing to work with me to make a convenient appointment to drop off my car and offered travel to and from where I needed to go from the dealership. Once I dropped off my vehicle, I was greeted well and in a timely manner and Brandon took me right in and got my vehicle in the process of being checked quickly. Throughout the day Brandon gave me updates to my Mom and I as to the problems that they found with my vehicle and how to best correct those issues. As I am sure you all know that when any customer brings in a vehicle for repairs that customer worries that they will be sold something not in his/her best interest. However, I did not feel this way at all with my experience at Larry H. Miller and I believe Brandon and the staff there had my best interest at heart. Further, I was offered, and accepted, the $75.00 three oil change offered by you all, which is an incredible deal.All in all, my experience with you all was great and I will be a returning customer and will recommend you all to my friends and family. Please ensure Brandon, Jaime, and your working staff gets my greatest thanks and give them promotions!!!!! Take care to you all and God Bless!Dane

markrntx

Jan 31, 2012

My experience at this dealership far exceeded my expectations. They did not have the exact vehicle I wanted but located it within 15 minutes of my arrival. Totally stress-free transaction.

ajoebegay

Jan 31, 2012

I made a 9:00 a.m. appointment for my vehicle 5,000 mile service and was seen immediately. The service took approximatley one hour. Based on the paperwork I received, they were very thorough on checking the entire vehicle in addition to the maintenance service.

wesser

Jan 30, 2012

SAM SOLD ME MY DREAM TRUCK AND WAS VERY HELPFUL IN EXPLAINING ALL HE KNEW ABOUT THE VEHICLE. THE STAFF AT LARRY H. MILLER DID A GREAT JOB BY LISTENING AND GETTING THE FINANCING I ASKED FOR. THANK YOU

Kurt Roe

Jan 27, 2012

I shopped and test drove new and used vehicles in early January and Chuck was a terrific salesman to work with. He is extremently knowledgable about the various jeep models and packages and taught me a lot about what to look for to meet my needs. I highly recommend asking for Chuck when you stop in.

jjbulle

Jan 25, 2012

Exceptionl service. tom was very proffesional and helpful in every part of the repair. Phone calls were made when needed and promised and the repair was completed in a very short amout of time.

R1F2F3

Jan 25, 2012

ALL THE EMPLOYEES I DEALT WITH WERE VERY COURTEOUS AND PROFESSIONAL. THE SERVICE WRITER CONTACTED ME ABOUT ALL THE WORK I NEEDED DONE TO THE VEHICLE AND HE DIDN'T TRY TO ADD A BUNCH OF SERVICE THAT MY CAR DIDN'T REALLY NEED.

Monroe Spector

Jan 19, 2012

Good work; I continue to be satisfied with your company. Mr. Tom Abbin does great work and you should be pleased that he works for you.

bonnie & ed rosa

Jan 18, 2012

Good experience. We'll be back. The car wash was an unexpected pleasant surprise. And the waiting area is very comfortable. We enjoyed looking at the new vehicles.

klk

Jan 16, 2012

I gave the rating that I did because the customer service personal were friendly and very informative. It took a little longer than I excepted but the wait was alright.

canningjs

Jan 15, 2012

Everybody in the service dept. was GREAT they all new there job. They where frendly and had a great sense of humer. The Parts gentleman needs more people trainging he was not freindly.

753ina

Jan 14, 2012

Tre did an excellent job of ensuring my business. I appreciate his efforts to win my favor by making the deal what I wanted it to be, it made all the difference. He made me a customer of Larry H. Miller. I appreciate both Tre's and Dominic's support through the purchasing process.

superben

Jan 11, 2012

The staff cooperated with me in my search for and eventual ordering of a vehicle that fit my specifications. They kept me up to date on the progress and delivery of the vehicle. I was informed promptly when the vehicle arrived. I was treated fairly with the price. The honesty of the staff actually surprised me more than anything. Their candor along with the continued quality of the Ram brand would cause me to be a repeat customer.

rkyarn

Jan 9, 2012

As stated in my prior 2 surveys, I was very pleased with my experience during my last visit for service.Tom was very helpful and courteous.

normasilva

Jan 7, 2012

I have given almost all fives in my review due to the great service I received from Jeff Smith, my contact in the service department.

tafoya1716

Jan 5, 2012

I started this search in July of 2011. It has taken me many months to get to where i needed to be and because we were all persistant in getting things taken care of things worked out and i am very pleased to be a new owner of a jeep! a great feeling

redryder59

Jan 2, 2012

Entire experience (new car purchasing is never my favorite activity by a long shot) was postitive. Staff with which I interacted where consistently professional, knowledgeable, and obviously customer service oriented. Using the AAA buying service was, to me, the best way to purchase a car - no muss, fuss, or unnecessary stress. Will probably start my next car search the same way.

tnerb

Dec 31, 2011

Bought my 2006 Jeep Grand Cherokee at Carmax along with a Carcare warranty. Carmax repaired the rear axle before I bought it because it was noisey. About a year later the noise came back. Carmax was too busy to repair it so they sent me to a local transmission shop for the repair. The transmission shop didn't believe it was the rear axle so they went thru the transmission, transfer case, driveline replacement, etc. To make a long story short, the kept my Jeep for most of the Summer and did not repair it. The warranty company told them to bring the Jeep to Your dealership (Larry Miller Jeep).That's when I met Karen who called me to let me know the Jeep was there. Karen kept me in the loop thruout the repair. The other place hardly ever called me, I had to call them. When I picked the Jeep up, the rear axle noise was gone, but there was a driveline vibration. Karen contacted the warranty company and they authorized a used rear driveshaft. When I was back in, waiting for the driveline to be installed, I met the Service Manager, Greg Goodman. I told Greg that I was impressed with the people that I had worked with in the sevvice department. Specifically, Karen and the tech who repaired my Jeep, Mike. Mike's knowledge and repair skills are superior in my estimation.

josephine47

Dec 9, 2011

Brandon Banas was extremely helpful and knowledgable about what needed to be done on my vehicle and I appreciate him taking the time to explain my issues and resolving the problem.

ajoebegay

Dec 8, 2011

Our sales person was very patient and helpful in our selection of the Wrangler. Going in, we didn't know which specific vehicle that we were going to purchse. Therefore, we test drove four or five different types of vehicles before making a decision. The sales person's knowlegde help in our decision. Everybody at the dealership made us comfortable and were very friendly and helpful.

loriecathey

Dec 5, 2011

it was relatively quick and easy, had not complaints about service and it was nice to be able to have a nice place to sit and have coffee or soda

blowery

Nov 29, 2011

This was the best experience I've had with a new car purchase. There were no pressure sales tactics--just knowledgeable, curtious, efficient service. Thanks to Jon Jon, I took a test drive in the afternoon and he got the deal processed in very little time so that I could take my new vehicle home the same day.

mcgettle

Nov 28, 2011

Most of my search was done via the internet through Vanessa Harvey who was respectful and patient as I searched for a new vehicle. When I arrived at LHM I was greeted by Jon Jon who asked me what I was looking for. He found several vehicles which fit my budget with the options I was looking for and we went and test drove those vehicles. He was knowledgeable about the vehicles I was looking for (Ram 1500) and did not hassle me about upgrades or purchasing something I didn't particularly want. In fact when we were sitting down evaluating options and prices for vehicles he went out of his way to find me a vehicle with similar options but at a lower price. I thought this was outstanding as I have an inherent distrust of dealerships and their scams. During the paperwork portion of the sale Jon Jon was very patient with me and answered all of my questions truthfully and without hesitation. Again I was pleasantly surprised! Several days after the purchase I realized that I had left my garage door opener in the car I had traded in and when I called him he went out of his way to get it back to me! He also was helpful in getting the required paperwork for personally registering my truck. Overall a great experience so far! I hope that it continues!

lybargeg

Nov 25, 2011

Francisco was very helpfull by sending us information about vehicles to our email so we could review them at home. We made an appointment with him and once we got to the dealership, he showed us several different models so we could get the one we wanted. He worked to get us the best price and trade-in and Rodney Hill in finance worked with us to get the low finance rate that we wanted. We are happy with the purchase from the dealership.

ADocherty

Nov 23, 2011

Brandon was very helpful when I first set up the appointment and when I arrived at the appointment the following day and knew exactly what needed to be done, the new key works great along with the the resetting of the oil change light and even had our car washed too. Explained the bill before we even left so there was no surprises at all.

GailRanshaw

Nov 16, 2011

Jon Jon was polite, respectful, knowledgeable and patient. During our test drive he explained about all the new and important features of the vehicle (200)we were interested in buying. His knowledge of the 200 was endless...or so it seemed! He arranged for a test drive of a used 300 and compared many of the features. During the negotiations for purchase options he was patient and helpful, upon approval, he made arrangements to have another feature put on the vehicle and offered a loaner vehicle the day it was installed. Chris McCrary was very accommodating as he handled the contract/paperwork for the loaner in Jon Jon's absence the morning I took the car in for the automatic ignition. All of the sales staff were helpful, opening doors (when it would not have been noticed if they hadn't), offering to help if there was an expression of concern or question, there is a refreshment center and entertainment center are available to customers with two very nice large screen TVs are available, there are computer stations with internet as well as a spacious seating area with high and low chairs for discussion...a very nice facility.He was very helpful with the new media center and took the time to help me log in my cell phone ass well as explain the various features. I have the CD/DVD with all of this information, but nothing replaces the added assurance that another human being can give with an introduction to all the new things that come along with a new purchase. Jon Jon personally saw to it that my vehicle was in pristine condition; the windows were crystal clear and the interior immaculate....he treated my vehicle as if it belonged to his own family. wow. When I picked it up, my handshake turned into a genuine hug of appreciation. Jon Jon's attire is very professional and classy, he greets his customers with a smile and is always kind. Thank you Larry H Miller and thank you Jon Jon Nerida.

BBustos

Nov 14, 2011

I found all of the people I came in contact with to be very helpful and friendly. This includes the lady with whom I made the appointment, the lady in sales who directed me to the service department and the service and parts department.

rrrhodes

Nov 10, 2011

Joshua worked very hard to find us the truck we wanted. He demonstrated an extreem customer care attitude. The day was cold and wet yet he shuttled several trucks to the show room for us to review in the warmth and comfort of the inside show room. It was great! His knowledge of the various truck lines and packages was outstanding! It was a great experience just working the deal, then the price was $2000.00 better than I had hoped. It was the easiest most pleasant new vechicle experience EVER and I am 55!

stumpfo

Nov 7, 2011

Was treated with respect & all repairs were explained as to why they were needed. All employees were friendly & made my wait enjoyable. Will return for all my service.

jboyer

Nov 6, 2011

I'm very pleased with the dealership to this point. The original purchase was a pleasant experience and my first service was quick. The showroom/waiting room was clean and comfortable. I have recommended LHM Dodge based on my purchase experience and will continue to recommend.

butchken

Oct 31, 2011

There were several ways I could pay for the oil change I came in for. Sean analyzed all the options and found the cheapest and reccomended that option. (Pre-paid coupon)The neat and orderly surrounds gave me a feeling of confidence that the work on my car would be of a high quality.

rudd10908

Oct 31, 2011

Overall, I wanted to find the right vehicle my needs. I researched values of the units I found and I researched the trade value of my truck. Larry H Miller's sales team met me right where we all needed to be. I am now the proud owner of a 2012 Dodge 3500 diesel 1-ton pickup!Thanks, Sam, for your help and cooperation!

nancygevans

Oct 30, 2011

My Jeep is an older model, 1998. I purchased it Used, from a local dealership where I have continued to have it serviced since purchase. Whenever I plan a trip, usually to CO and usually involving mountain driving, I have the vehicle inspected by the dealer so that any problems can be taken care of before I travel. I have owned, and driven, a Jeep since 1990 and have dealt with other dealerships while living in other states. Due to my experiences with the previous local dealership I have lost confidence in them and have been looking for a new dealership. More than once a problem has surfaced in the first 60 miles of my trip, after being told the vehicle was fine, causing me to leave the vehicle for repair in another state and rent a car to continue on my trip. The last time this happened, I had specifically requested that the brakes be given close attention. I had to leave the Jeep in Trinidad CO, with the Toyota dealer, while I rented a car to finish my trip. That dealer corrected the problem with the brakes and a couple of others that should have been noticed on the inspection before I left. I was really frightened of what could have happened on I-70 west of Denver if I had continued my trip in my Jeep.Now, though I never want to drive that highway again, I feel I could take my Jeep to CO with no problems. My experience at Larry H Miller was that the people are professional and interested in good service so you will continue to return. Thank you all very much.

Deebeescot

Oct 24, 2011

Problem was not rectified. The cars FCw is malfunctioning causing vehicle downshift to 1st or second gear at speed resulting in a severe safety hazard. Vehicle has been to two different dealers 5 times and problem is still not resolved. I have advised NHTSA in writing about this situation.

dcmartindell

Oct 19, 2011

The dealership was clean. The service person greeted me in a short amount of time. I was there for an oil change. The time it took to do the oil chage did seem a little too long for an "express lane". All and the experiance was not bad.

rszmania

Oct 19, 2011

Everyone was real nice and very polite. I did not feel pressured into buying the vehicle or financing through someone other than the bank I wanted. You have a very nice and clean facility.

lzanc37

Oct 18, 2011

I had a great experience with Trey and Tim Wharton as well as Will Real. They were able to meet me on all the requests I had from pricing on the new vehicle we purchased to being able to buy our vehicle that we were selling. They all did everything they could to work out a deal that was good for everyone. The only thing I would change is the time it took to negotiate the price on the new vehicle. I was there for three hours at one point.

Corona505

Oct 18, 2011

I went in on Oct 15th to have my vehicle serviced. Sean Allen was my Service Rep at the time. I belive Sean went above and beyond to accommodate my every service need. It's people like Sean that will keep me coming back! Thank You

MJBort

Oct 17, 2011

Tom Abbin (Service Representative) was great. Very pleaseant and informative. Service was done in a very timely manner. Was going to leave and come back but the waiting room was very comfortable and relaxing and before I knew it my vehicle was ready. Tom explained additional services I needed which I will definitely have done at LHM in the future and will ask for Tom if available as my S.R. Had a coupon at another business for a oil change but by the time I had it done and the extra stop and wait I just could of had it done there for the same cost and saved myself the additional hassle. Even the same brand of oil which I prefer. Will know better next time. Thank You again for the excellent service.

laarc950

Oct 13, 2011

Great new car buying experience. My goals for a monthly payment were met and I never felt pressured at anytime. I wanted to compare different models and of course I picked the one day that included a huge rainstorm. Larry Miller has an area that the cars can be drive inside (not the showroom) and you can compare them side by side. I thought that was very well done. All in all a great experience and I would recommend Mike and Larry Miller to anyone looking for a new car.

ryannval

Sep 28, 2011

I came into your dealership wanting to look at the Dodge Journey. Tim was there bright and early on a Sunday morning to help my family and I with the questions we had. I was able to test drive the Journey I ended up purchasing that day and was given an offer letter to take with me and look over. There was never a sense of urgency from Tim. He allowed me to take my time in making the decision and once I had decided to purchase the Journey, Tim came in on his day off to process the paperwork and get me set up right. I appreciate the work he put in for me and will highly recommend im to any family/friends I have who are looking for a vehicle.

Recluse

Sep 18, 2011

I would have given a better reveiw but I wasn't able to ask questions about what was done to my truck at the time because I wasn't given any paper describing what was done to my truck. I know that it was in for 3 recalls and a tire pressure sensing issue. Hope it was all resolved. Next time it would be nice to be able to ask questions and discuss it with the mechanic that worked on it.

karvan

Sep 7, 2011

From the time we drove on the lot it was a great experience. No preasure. All of my questions were answered and I loved the way the 200 looked. We were handeled with professionalism and courtesy. I appreciated that!

mcracin

Aug 30, 2011

We gave the Rating of 5 for the following reasons. Sam Nour spent a lot of time showing us several vehicles the week prior to us even buying a car. Sam treated us like we were his only customer and made sure that we were getting what we wanted for a price we could not refuse. Carmela ensured we were well informed about our financing options and did not try to pressure us in to buying any plans but took the time to explain our options. This was the least painful new car buying experience we have ever had. For once we did not feel pressured or that we were getting taken to the cleaners. We have never owned a Dodge before, and are glad that we stopped in to just look, and are glad we met Sam. We hope the customer service continues and you may have converted a devoted GM family.

allisonwm11

Aug 30, 2011

Everyone at Larry Miller was professional, knowledgeable and friendly. The went above and beyone to ensure that I wa a satisfied customer. I would definitely recommend the dealership to a friend. I love my Jeep Compass and will return to Larry Miller for all service the car requires due to their professionalism and friendliness.

Bucket25

Aug 30, 2011

I started my Joourney about 9:30 AM and finally drove off the lot at 2:20 PM. My new truck went to detail and came back still with pleastic on the interior chrome. I also understand the the extended warntee is a barter item starting at $1500 doallrs, I just had one of my employees aho purchased a vechile on Saturday and it started at 1500 dollars and the finicial advisor had it down to $300.00 dollars and finally it was thrown in as the deal. How come I was not offer this type of deal when my vechile was 20,000 dollars more than the vechile he purchased. Unfair I beleive, I will do some further investagation on this subject or maybe I deserve some kind of compensation for the money spent.Arthur Burkett9900 Karak Rd NeAlbuquerque, NM 87122505-828-9181

Epiazza

Aug 25, 2011

The price of the package deal for three oil changes and three tire rotations was only $75 that's a great price. The service team got me in and out quickly. I appreciate that especially after a day of work.

ndndoll454

Aug 25, 2011

I was treated with professionalism and courtesy. I picked three vehicles in my price range and the salesperson worked with me on getting what I wanted. I commend Mr. Rivadeneira on his customer service skills and his salesmanship. Thank you for a great, non-threatening experience.

Joni Hardy

Aug 25, 2011

Excellent service by Vanessa. I appreciate her professionalism. She won me over for sure and I am not easy to win over. I always dread purchasing vehicles but she has turned me around. She should be recognized for the great saleswoman she is. The finance department also did a great job. I will definitely recommend both the dealership AND Vanessa!

WinslowD

Aug 20, 2011

Beware of this dealership. They use the "spot delivery scam" in an attempt to get more money out of customers. They approve financing, sign the contract, and allow you to drive away in the car. Then two weeks later the phone call comes saying that more paperwork needs to be signed because there was a problem with the financing and the loan didn't go through. They demand more money down and increase the payment by $100 a month, or even more. When you tell them you will not agree to the new terms, they have an excuse as to why your trade in is no longer available such as a "lost" key. This scam is increasingly being used by dealerships to increase their profits. It is nothing short of extortion. Do not fall for it. Insist on sticking to the original deal and they miraculously are suddenly able to adhere to the original deal. Apparently, many people have fallen for this tactic. The idea is to get you to fall in the love with the car while making you believe that the only way you can keep it is to abide by the new terms including an increased down payment, and higher interest rates and payments.

ar1222

Aug 20, 2011

I feel very comfortable going to this dealership. I did buy my Dakota from Mellow but I prefer Larry H Miller. I always get great and friendly service. I am in retail myself so I know it when I see it. I usually deal with Lawrence but I believe I dealt with Richard for the first time Monday afternoon for an oil change. They both give outstanding service and it's a big reason I continue to choose Larry H Miller now. I love that you've remodeled. It is so much easier to get in and out and I love the big screen t.v. I got to watch some of the Packers game while I waited. I do intend on buying another Dakota in the future and I have no doubt it will be at this dealership. Thank you so much from a true Dodge Lover. Amber Romero.

jrsacom

Aug 13, 2011

Mike was very knowledgable and helpful.The new showroom looks great and comfortable. The selection of cars was quite good and it was easy to find the vehicle, Chrysler 200, we wanted.

spirited505

Jul 21, 2011

Howard is a great person and a great service writer. I have purchased 2 other new vehicles from Larry Miller and have had a great relationship. Thank's Glen Veretto

SpottedMaggie

Jul 18, 2011

Vanessa helped me after I did some browsing on my "Pooter". I am not very pooter savy so it was a big relief she called me to offer her help,whew! After walking into the showroom, and meeting her, I again was very relieved to meet a sister NDN. Her being Dine' & my being Tsalagi/Otto only put my anxiousness at peace. She bent over backwards to find Exactly what I wanted; ya'll best keep her happy,& keep on hiring NDN's!!!!!!=) Thanks again,LHMMaggie

rougespear

Jul 16, 2011

Great service and I love the new building. The service rep was very helpful and responsive. She was very professional. I would highlyreccomend her to my family and friends.

Dr. James R. Cole ll

Jul 15, 2011

1)Immediately greeted at your driveup.2)Service ticket promptly written and escorted to attractive, comfortable waiting lounge.3)Service completed within promised timeThanks!

RandCBowlin

Jul 10, 2011

Really good experience all around. Sam was very knowledgeable, friendly and professional. He was helpful but not pushy. Flip was friendly and reasonable. And I'm sorry I can't remember the gal's name from the credit union, but was great too.

Commander53

Jul 7, 2011

I used the website to attempt to set up a service appointment, but was unable to do that. So I called and asked for the service department and was connected with Jenee Alarid an assistant service manager. She was very professional, knowledgeable, and efficient. She made it all work. Coordinated the service technicians; seemed to work well with them; and got me out in a reasonable time. Explaining the cost and offering options were very helpful to me.

Milijo03

Jun 27, 2011

Great job by the maintenance staff. Fixed squeaky brake problem. Very happy with the service provided and the professionalism displayed. Will definitely come back for maintenance again.

Joyceortiz

Jun 17, 2011

The staff were all very friendly. Our salesman, Simon, was helpful and informative. The building was clean and classy inside. We had a very pleasant experience. Most importantly...we love our new Charger.

Carrica

Jun 4, 2011

Very professional sales staff-no high pressure. Service was very cooperative on a few minor new car issues. Look forward to thje new service area. Will reflect better on the quality of your group.Tom Gabel

Vern E Jeffries

Jun 3, 2011

I am terrible with names but I'm sure you have it on my record of service. He was very friendly, professional and anxious to help us even though we were only in for an oil change. We have what is to us a still a new Grand Caravan (only 9000 miles so far) and you and your people have always been great. Vern E. Jeffries

smileitsok

May 7, 2011

They sold me a very expensive used car, which has been a lemon since day one, and have given me the run around since day one. They even went as far as to charge me $57 to tell me I need a tune up and that they don't know what is wrong with it - too bad - even though I pay for bumper to bumper warranty. If you would like to pay top dollar for a used car that does not work properly, and get no service at all, then this is the place to shop!