Used Cars for Sale at Larry H. Miller Downtown Honda Spokane in Spokane, WA

Linda Gallaher

Oct 12, 2016

Used car salesmen have a historically bad reputation especially when it comes to selling cars to women. I was thus relieved when I met with Howard Berry. I had a couple models in mind that LHM Honda had available & Howard answered my list of questions openly & honestly. The vehicle history/maintenance was provided up front & Howard listed the pros & cons for me of the models. I appreciated the candor because that is what I was looking for... not just someone hoping to sell a car and making a commission. The process took a little bit longer than I thought it would but in the long run I am now a proud owner of a car I am very comfortable driving.

Satisfied customer

Oct 9, 2016

Service personnel obviously strive to meet and exceed customer expectations. Why not..they have excellent vehicles.

Frank

Oct 9, 2016

Great service, was in on time and work done in short period of time. Friendly people.

Jennifer

Oct 7, 2016

I trust LHM to take care of car needs, maintenance and repairs, and do so honestly.

Kathy Lezard

Oct 7, 2016

Larry H Miller was a great company to buy your car from. The employees were all knowledgeable and friendly.

Sarah, satisfied customer

Oct 4, 2016

The people at Larry H Miller Honda are so friendly and extremely helpful! I went in knowing my two options I wanted to choose from, my sales Associate Howard helped me decide what option was best for me. He wasn't pushy or did not try to put me in a vehicle I didn't want. I told him what I wanted to pay, there was no back and forth with the finance manager. It was overall an easy smooth process! I would definitely recommend Larry H Miller Honda

Jen & Andy T

Oct 1, 2016

Michaelangelo was an amazing salesman. He wasn't pushy. He didn't care about crunching numbers right away. I hate it when a salesman's first question is, "how much you gonna put down? "The site is fancy, so I thought for sure I'd merry a bunch of snobs. Not true at Larry H Miller. Michaelangelo explained everything and really listened to what we wanted. He worked his tail off to get us into the car we wanted. I recommend him for any first time buyer, or any buyer with bad credit or a bankruptcy. I recommend him for ANY buyer, actually!

Pilot lover

Oct 1, 2016

I had a great experience from start to finish! Bill was knowledgeable and friendly and carefully explained all the features of my new Pilot. I'm very happy with my purchase.

kayb406

Sep 30, 2016

Taking my vehicle into Larry H. Miller Honda for a service appointment was simple and handled in an efficient way. I was able to get an appointment when I wanted it and the service was handled quickly and effectively.

Pilot2010

Sep 23, 2016

Customer great. The made a extra effort to get me a phone to update my gps . They informed me and didn't charge for looking at my car problem

Paula Hoff

Sep 15, 2016

Very Satisfied. Friendly & professional. Service was quick. Wasn't pushed to do anything further.

Mary Ann

Sep 12, 2016

Brad is an excellent service representative. He's always knowledgeable, curteous and helpful.

J&P car buyers

Sep 9, 2016

We continue to purchase vehicles from Downtown Honda because of Bud. There was a little difficulty locating the CR-V in white with tan leather interior so a dealer trade was necessary. Bud kept us informed during the 3 day search & eventually the CR-V we wanted was located. It is that kind of "customer service" that keeps our family coming back to your dealership. Thanks-John Renford

Jody Howerton

Sep 6, 2016

really appreciated the shuttle service while my vehicle was being serviced

Shannon Leritz

Sep 3, 2016

Delivered as promised, time wise and work. Concerned about water spots on metal that seem to be there permanently. Not sure they tried to do anything about.

IMNMY Element!

Sep 1, 2016

I aM In My Element which is my license plate on my 2011 Honda Element. I will go no where else for service. LH Miller Honda is my dealership. They now my car and they know me and I trust them to give THE BEST service!

Jack D

Aug 29, 2016

Service was completed as promised and in a very timely manner.

kathylezard

Aug 29, 2016

I had a great experience with Ron and the finance department. Would definitely recommend to other people. I am in love with my car. Thank you.

Melissa

Aug 26, 2016

The service is always quick. I never feel pressured. Every employee that I have worked with at Larry H. Miller Downtown Honda has been great!

Wendi

Aug 11, 2016

I purchased a new car here in March and the buying process was overall a good experience and I am very happy with my purchase. I also just took the car in for its first oil change service and had great customer service from the service department as well.

Bruce Ottoson

Aug 9, 2016

Employees very friendly, helpful and knowledgeable.

CJ

Aug 9, 2016

Bill Schulman was great to work with on the purchase of my new CR-V. Very friendly and did a great job detailing all my options. He also did a great job after the sale explaining all the features of the car and helping me with the new technology.

Joy Wagner

Aug 6, 2016

Efficient service, reasonable time, explained services that will be needed at next check up.

Robert Boyle

Aug 6, 2016

Larry H Miller Downtown Honda jumped thru hoops to make my wife a very customer,me too. The sales staff was tremendous.

R

Aug 4, 2016

Excellent--but no car wash as promised (due to temporary faciliities?).Also, it would have been helpful to have been told at the beginning how long the service would likely be.Otherwise, excellent.

Jean Simmons

Aug 1, 2016

I went in looking at a used car on the lot and decided to buy a new one. Had a good experience, and will recommend to friends.

Debbie Leffall

Jul 27, 2016

Great Experience all the way around. I was very impressed with the service center when I had the car in for the protective coatings. Thank's again!

Pacific

Jul 27, 2016

Very professional and timely. We have been driving 75 miles to this dealership for last fifteen years, though we have other Honda dealership around. Expect to see great service in coming days.

Bethb

Jul 22, 2016

My recent service appointment was a breeze at Larry Miller Hinda. A hard-working service department with a can-do attitude. Polite and knowledgable service techs and shuttle driver, too.

sky27

Jul 19, 2016

Great service. They cleaned my battery and made sure that I was informed on the service.

Tim Atkison

Jul 17, 2016

The whole process was simple and repair work done on time. We really appreciate you getting us a loaner so we weren't without a vehicle. Enterprise was awesome as well.

Coug Gal

Jul 15, 2016

Howard has very helpful and I got the car that I wanted! He spent a lot of time with me, showed me all the features of the car. He also helped me in the car buying process.

Yukonatver

Jul 15, 2016

Overrall we had a good experience .. My wife was a little disappointed that they didnt wash her car like normal ... It took about an hour and a half , but the employees were very pleasant and aplogetic about the wait .. Still the best Honda dealer in the greater Spokane area !!

THE OLD GUY

Jul 13, 2016

They had what I wanted on the lot, no searching the internet trying to find a car, although they can do that if needed.. A smooth all around purchase. No running back and forth to the manager a bunch of times. We talked frankly about my needs, decided on an offer for the vehicle I selected, and got a quick, no hassel answer. I have made other purchases at other dealers and this one rates up there with the best of them. Jimmy Hansen, the sales rep, spent time with us before and after the purchase making sure all of our questions got answered. There is a huge difference in the new car technology from what we were driving to this vehicle. Jimmy made sure to show us all the features and go through everything we could think of. And he also told us to come back any time if anything arises in the future. That means a lot to us.

Elephant

Jul 12, 2016

I called dealership Friday morning to see if I would be able to get my vehicle serviced. When I asked about schedule The service writer ( Jeff ) stated that the day was very full but if I could leave for the vehicle for the day he would work it in. So that is what I did. Then I received a call about 10:00 am from Jeff the reason for his call that the cabin air filter needed to be replaced along with the air cleaner. He said that the car would be ready about 1:30 and it was. I am very pleased with the Downtown Honda dealership I have always been treated with nothing but courtesy and respect. Thank you Jeff for your help!

Sue Harris

Jul 10, 2016

I have always taken my vehicle to this dealership for service and have been pleased with all the work they have done. The people are very professional and polite and go out of their way to make the experience enjoyable. I will not take my Honda any other place.

Sandra & Mike Wright

Jul 10, 2016

very good help - one heck of a lot of paper work, last car we bought was 15 years ago- in another 15 years the paper work will keep a state worker busy for a week!!!! we went through the Costco program and it was painless

A long time customer

Jul 9, 2016

Great work as usual, came in for an oil change. The staff was helpful and courteous, I was given a ride to and from my desired destination, and the work was performed professionally. The temporary facilities are ok but the lack of a car wash for the second time is detracting from a perfect rating. Perhaps Larry Miller Honda should partner with a local car wash and give customers a free wash through them. We have a GM vehicle that recently got an oil change from a local Buick dealer and received a car wash, and my Honda has been receiving car washes for years with every oil change. It has become somewhat of an expected perk of getting your oil change at the dealers.

Shari70

Jul 8, 2016

I brought my car here for a recall. I had been sitting there for an hour and they tell me there are no parts to fix it today. I have not been bringing my car here for this reason and many more. They are not friendly, the service advisor did not even introduce himself and it was a different guy who told me there were no parts. I go to Pete's Honda for service and they are excellent and half the price of Larry Miller. Do yourself a favor and buy and service your car elsewhere.

Rhattsass

Jul 7, 2016

every part of the dealing was as painless as I think was possible,with the exception of this time wasting review. you have some good people working there.

Tim Atkison

Jul 4, 2016

We really enjoyed having Nathan as our salesman. Knowledgeable, friendly, and polite. Made the experience that much better!

Cindy

Jun 30, 2016

Eventhough there is a lot of construction going on at this dealership, it was to get my vehicle in, serviced, and out within an hour. Comfortable area to wait with coffee, magazines, and television.

JACK ARONSON

Jun 28, 2016

VERY BUSINESS LIKE AND POLITE TO ME. BRADLEY A SERVICE PERSON WAS JUST OUTSTANDING AND TREATED AGAIN ME GREAT. . KLINT, A SERVICE PERSON, DID WHO WORKED ON MY CAR DID AN OUT-STANDING JOB WITH MY HONDA CRV.. IN SHORT DONOT HAVE ANY COMPLAINTS WITH THE SERVICE OR WORK. JACK ARONSON

Robert Managhan

Jun 13, 2016

very good service friendly employees. I walked around car lot with a friend was not bothered by sales people i like that, information was avalable on car windows.

Jennifer

Jun 8, 2016

I love that I can count on this team to be honest with me about what my car needs, but not pressured to get everything done right away.

Bob

Jun 2, 2016

Bill Schulman was great to work with! He's very knowledgeable about Toyota and wasa low pressure salesman. Buying a car is not on the top of our list of things we like to do but Bill made this an enjoyable experience. We would highly recommend toanyone looking for a car to go see Bill at Larry H Miller Toyota in Spokane.

Keith

May 27, 2016

Quick Service and they pointed out to me that I had something else that was wrong with the car that was under warranty - major fix free of charge.

Tom Dauer

May 26, 2016

Purchased roof top rails and cross bar - the Honda part is not as versatile as I have had with other vehicles. I have a Yamaha rack system which will not work at all, so I might as well get rid of it. No reflection on LH Miller, this is a Honda product.

Dan Keenan

May 24, 2016

Sales Consultant Nathan Brockway provided outstanding service!

JJ

May 19, 2016

The assistant was very helpful and courteous. Service was completed when scheduled.

AL

May 14, 2016

A recent recall item caused me to schedule a visit to the temporary service department at Larry H Miller Honda of Spokane. When I arrived, I was promptly greeted taken care of by a friendly staff. The needed work was scheduled for about two hours, and even though the department was very busy, my work was finished in less than one hour. With the dealership under re-construction, I thought that there might be some difficulties and some delays, but I was very pleasantly surprised at how smooth things were going. I have had service on my Hondas done here for years, and I was not disappointed. Good Show!!!

Becky Christner

May 14, 2016

I purchased my first new car in 39 years! Awesome salesman Bill Schulman helped relieve my anxiety and got me a great deal. He continues to help me with all the new features I am learning to use on my car.

Accord_Owner

May 11, 2016

Service staff is excellent from the front counter service writers to the technicians who work on the car. I always look forward to being able to get great service and clear answers to my questions.

Brad

May 8, 2016

Called around and got the best pricing on all of Spokane! My car was in the very next day and finished on time. On a Saturday? I was not expecting a timing belt service to be done on a Saturday. They kept me informed throughout the day and there were no surprises. I highly recommend you take your vehicle in for service at Larry H Miller Honda. I won't take it anywhere else in the future. Thanks to all who helped make this a great experience!

Patricia Cox

May 1, 2016

I will stay with this dealership I love the people here

ursusarctos

May 1, 2016

LHM Honda service in Spokane always remembers our vehicle and me. It's easy to maintain a great service relationship with the staff at LHM. They are always flexible to fit my schedule even during the facility remodel.

Herb Haggett

Apr 29, 2016

Great service but the location is not very conducive to getting in and out of the building.

Hondadad

Apr 27, 2016

All are friendly and knowledgeable about the products. Looking forward to the new location when completed. A shootout for Jose' my technician who gained my trust and respect over the last several years!!!!

Dana Martin

Apr 26, 2016

I was only disappointed because I was expecting my car to get a wash. What happened to that great bonus??Thank you.You should allow people to not complete all of the questions because it is annoying.

Dwite Ramsey

Apr 24, 2016

The salesman was friendly and knowledgeable. The sales manager was pushy and gave the wrong information as to what features the car I bought contained.

happy girl

Apr 24, 2016

Our experiences at LHM Honda Spokane have been nothing but great for over 4 years now. I'm on my second lease and will most likely purchase this one at the end of this lease.My 2012 Honda Accord was a very nice car, and LHM made the transaction painless. My 2015 Honda Civic EX with all the bells and whistles makes my life easier and more fun. She is ruby red and beautiful! Thanks Craig Reynolds for your help.

Patricia Templin

Apr 18, 2016

Everyone was so friendly. I REALLY appreciated the use of the shuttle. Thank you.

Bonnie Polhamus

Apr 18, 2016

No greeting when I arrived at service, which is unusual. Maybe they were having a difficult morning, or something. I noticed this with other customers also. Car was not washed.

Carol444

Apr 18, 2016

Everything and everyone was great. I don't think 25 words are needed. But we are satisfied with the dealership and the service we have had.

Dian OBrien

Apr 17, 2016

My appointment was for 7:30am and I needed a ride only to the central YMCA on Lincoln. The shuttle driver had to drive someone home to the Newport Highway and did not get back to the dealership until 8:15. By that time, there were 9 people waiting for rides.I think that a person living that far out should have to wait until after the busiest shuttle time in the mornings.However, my overall experience at Larry Miller Honda has been positive.

Don Koch

Apr 10, 2016

Appointment time met. Fine service and requested technical info provided.

Brent

Apr 10, 2016

I really look forward to having my car washed as part of the service and just because the Spokane downtown Larry H. Miller is in a temporary facility, this still needs to be done.Also, I booked my service appointment on-line for 7:00am and the workers don't show up until 7:30am? This doesn't make sense! I do appreciate the service guy having my car done by 8:30am since I had another appointment at 9:00am.

Jill Gaffney

Apr 6, 2016

The staff worked hard to inform myself and other customers how long our repairs would take. I appreciated their friendly attitude and the care they took of my car.

Lori South

Apr 1, 2016

I had a great experience buying a new car. Right from the start Derek Campbell was professional and courteous. It was my first time at Larry H Miller purchasing a car and I was very pleased from start to finish. I would definitely buy a car from them again.

Janet Ruehl

Mar 31, 2016

I was in for an oil change. Which went fine. Some small things happened. First i found you had moved . Found used car lot,Was told where to go to find you. A little signage on the street would havehelpedJust a little complaint, when I picked it up there was a big wad of glueish or harder oilSwiped across the backup screen. Knowing u could not wash car to not haveInterior cleaned was a a disappointment

M Gady

Mar 26, 2016

Love the fact they check everything and inform me what I need to be thinking about

Bruce Miller

Mar 15, 2016

I want to thank Dakota from Larry H Miller Honda for the excellent service he gave in my buying experience. He was very informative and kept me in the loop and help me in every way possible and didn't pressure me in anyway which was appreciated. I give Dakota a 10 star and will recommend him to local friends looking for a good sales person cause it's people like him that make car buying a stress free and great experience.

Daniel4engles

Mar 14, 2016

I wanted the oil changed. Plus I was concerned if it was time to change the timing belt and or other scheduled maintenance needs. Jeff was able to look at my service records and share that the timing belt should not be an issue at this time but transmission and differential fluids should be check and changed if they showed signs of discoloration. They found a oil leek in one of the differential which they fixed and that the radiator was linking as well. So I was please to have the work done and things repaired before I had a bigger issue. This was all done quickly and ready for me to drive home after work on a Friday.Please give Jeff and the Team of people he works with a very Big Thank you for me. He and the Team are Fantastic!

Henry

Mar 13, 2016

Came in to get our car fixed, wound up trading it in for a beautiful new 2016 Honda Civic. Dakota was a tremendous help walking us through the car-buying process, taking us for a test drive and getting us a great deal on the vehicle and a great price for our trade-in. A terrific experience, would recommend others to work with Dakota in the future.

Robert

Mar 12, 2016

Happy CustomerI recently had a repair to my Honda Element and was quoted a price that was reasonable . when Icame back the price had gone up from the original price! The service Manger saw my reaction and took me aside and told me a new service writer had forgot to include the labor to install the parts he greatly reduced the charges my surprise! I am one happy customer Ihave always got great service at Larry Miller Honda But this was Great Service when I came back

N. Clark

Mar 11, 2016

I just went in for an oil change and headlight replacement. I love the fact that they wash my car! Just wish they would vacuum the inside...that would be a real treat!!

pbattien

Feb 28, 2016

My window wouldn't roll back up...ended up being the motor and arm...then window got broke and needed tinting....long ordeal..day and a half....but they was very personable and caring....love it there!!!

Don

Feb 28, 2016

Service was timely, they kept me informed each step of the way, and answered all my questions completely. As always courteous and welcoming. Recommend LHM Honda.

Desiree

Feb 25, 2016

Best car buying experience ever! Gave us the price we wanted to for car and the trade in with no haggling. Fast and experienced employees. Will be purchasing from them again in the future.

Jennifet

Feb 25, 2016

Thank you Brad for your honest service recommendations.

Gary keller

Feb 15, 2016

The person helping us was very helpful and curtious. His name was Bud Sebens. He followed up with us as thing went along with every step.

Cheryl Lyle

Feb 15, 2016

I went into the showroom while my 2011 CRV was having an oil change and talked with Craig, not planning on trading in my car, and ended up trading in my 2011 and buying a 2016 CRV. Craig was very knowledgeable and friendly and I feel I got a good deal on both cars. I would highly recommend him.After purchasing my car, I met with Mike. Like Craig, he was very knowledgeable, professional and friendly and was able to secure me a low interest rate for my auto loan - which I really appreciated.If your other employees are anything like Craig and Mike, you should have very happy customers.Thanks for the friendly service and car payments :) :) PS - this is the third Honda I've bought from this dealership, so obviously they are doing something right.

Cargal

Feb 8, 2016

Always a great job. The employees are prompt and courteous. I really like my Honda Fit. The sales person who sold me this car was good too.

victoria70

Feb 6, 2016

Everyone is so friendly & courteous. Always feel like they are very glad to see you.I love my CRV! Would definitely buy another Honda if I were to purchase another car.

aazzinnaro

Jan 31, 2016

Thank you for the wonderful service! Always such great service from Larry H. Miller Downtown Honda Spokane! You are the best! Thank you very much!

DAVIS#9

Jan 26, 2016

Craig Reynolds was very helpful in helping me with the purchase of my 2016 Honda HRV. He kept me informed every step of the way. When the vehicle arrive he ensure all necessary paper work was accomplished. Even after the purchase, he continues to check in with me to ensure I'm satisfied with my purchase, which is very important. Craig is a asset to your company. I will recommend him to my friends that are looking for a vehicle in the near future. RICKEY DAVIS

Post this

Jan 20, 2016

The best customer service I have ever received from a car dealership. They make you feel important, respected, and individualized as a customer. I will buy all my future cars here.

Lon 454

Jan 16, 2016

The shop was ready and efficient, they let me know what they found that needed to be done to keep the car in the best shape and ask me if I wanted it done, gave my OK and the work was finished to my pleasure. Thanks Lon

NewHondaGirl

Jan 16, 2016

Friendly, attentive as always. Shuttle drivers are fantastic! Just wish they would have washed my car...but I understand it was too cold. Hopefully next time!

Edie

Jan 9, 2016

The service facility & waiting room aren't fancy like other places I've been; but it is very personable & comfortable. They were the fourth place I called when my car was having issues; & the only one that spent the time trying to figure out what the problem was. They really wanted to help get me get back on the road again. I will go back.

Gayle

Jan 5, 2016

This was an overall great experience. It was fairly simple for me to walk in and purchase a car that I didn't know I wanted. Bill was fantastic to work with, as was Robert. I would recommend both of them.

Bengal31

Jan 4, 2016

It was quick, easy and we left with what we wanted. We put a deposit down on a vehicle we wanted and they called as soon as it was available.

new car

Jan 2, 2016

very professional yet friendly and helpful we have a 15 year history with Honda and this dealership and we have the best care for new and the service over the years. I highly recommend larry h miller

NO

Jan 1, 2016

I received very good service as usual. They told me they didn't wash my car because of the extreme cold weather and to bring it in when it hits 40 degrees. I will try to do so, if not my next appointment in 3 months will do.

Mandy

Dec 28, 2015

Service was fast and friendly. The guys that checked me in was awesome! I was not able to get my car washed because of very cold temps. But was told to bring it back any time for a wash. The only thing I noticed was the manager had a temper problem, not very cool in front of all customers.

Gregory C. Nail

Dec 26, 2015

Great service getting the new studded snow tires I needed quickly at a reasonable price. Thank you!

kbenhamspkwa

Dec 21, 2015

Thanks for all the hard work and follow through with the staff of Larry H. Miller. They worked with me on my bad credit and got me in the car THAT I WANTED. Love it

Gerald Daub

Dec 20, 2015

Did what I wanted. The leasing of my HRV was good, this survey is a pain. Don't be so demanding. 400 characters is about 350 too many.

Honda

Dec 13, 2015

I am so impressed with the service and how friendly the other customers and the service people are. Thank you for making this experience great!

Matt - Coeur d'Alene

Dec 13, 2015

Our family bought a new 2016 Honda Pilot from Larry Miller in Spokane. From the moment of the first phone call to inquire about the Pilot to having accessories put on the Pilot by the service department, the experience has been fantastic. For me, purchasing a vehicle is more than just the vehicle, it's about having an actual relationship with the people or company I am doing business with. Ron Stein, our sales person, actually listened to our needs and wants, unlike other dealerships we had visited, the first time and he didn't try to sell us on something that didn't meet our needs or wants. His follow through and responsiveness was terrific. He never "told us" what we should have or what we needed. There was a high level of trust established between us and Ron quickly. After we agreed to purchase the vehicle, settled on a price, settled on the monthly payment, and went through signing the loan documents, the finance manager then calls us the next day and says, "I have two choices for you, you can either keep the loan documents and payments the way they are or come back in and resign new documents that have a lower interest rate and lower payment". Even after the sale was done, they still went to bat for us to get us even a lower interest rate. Who does that? My experience has been, once the loan documents are done and the sale is done... It's done. Not with Larry Miller. After driving off in our new vehicle and after signing new loan documents with a lower interest rate, the service department calls us to set up an appointment to install the additional accessories that we ordered for the new Pilot. They realized our time was valuable and new it was going to be an all day job, that they arranged and paid for a rental car for us to use while they installed the accessories. Justin, our service advisor, took care of the arrangements and scheduling of everything that needed to happen with adding accessories on to our new vehicle. I drove in, dropped our vehicle off, the rental car company came and picked me up, and off I went with my normal day.When I walk into either the sales department or service department after very few visits, they actually remember who I am and genuinely want a relationship with their customers.I have no problems recommending them and have already recommended Larry Miller to my friends and family. It's a great feeling to make a purchase with a company where relationship comes first.

Queenie

Dec 10, 2015

Received a call from Ms. T. Cornell regarding trading in my 2011 CRV. One year ago I was interested in a new vehicle, however, I couldn't come to terms and close the deal. I related this to Ms. Cornell and we set an appoint with the dealership manager. Jupiter Maginnis, sales consultant, was assigned to assist. I made it clear that I was there to discuss the possibility of a vehicle.I'm now driving a 2016 CRV AWD EX, purchased on my terms! LHM has been my dealership of choice years before it became LHM. If you are a timid tire kicker, you'll be in good hands regardless of a vehicle purchase or not. Even their number cruncher, M Radig, will not intimidate you!The maintenance department has also long been my go to shop!N Duncalfe

Mary G.

Dec 10, 2015

I am a large person and Bill found me the perfect car just for me. I was so impressed with it and Bill that I named my little car "Bill".

Bonnie Sheridan

Dec 8, 2015

Once all the remodeling is complete expect facilities to return to the 5 star it was prior

Bobbi Jo Glaze

Dec 2, 2015

Everyone at downtown Honda in Spokane is helpful and cheerful when I take my CRV in for routine maintenance. They do a great job!

SayTrue

Nov 26, 2015

Larry H Miller Honda Gave excellent Service and was so convenient.I truly had a wonderful experience and my vehicle was washed and ready on time as promised! Phenomenal experience to drop off before work and pick up after.

Bill E.

Nov 25, 2015

I love how the service center cares for their customers. They are prompt, courteous and very helpful. There was only a short wait to resolve my problem even though I didn't even have an appointment. Thank you.

Roger

Nov 24, 2015

We were looking for a Honda Pilot in a specific trim and color and spent more than a month and a half visiting and calling dealerships all over the Seattle area. We kept getting the same response which was basically: The demand for the new Pilots is high, we don't expect to receive one in the trim and color that you want in the near future but if you order one we should be able to get one by next spring.I called Larry Miller Honda and spoke with Bud Sebens. He said that he didn't have one in stock nor was one expected to arrive in the near future. But he said that he would like to do a nationwide search and get back to me in an hour. In less than an hour he called back and said that he found one that was going to Boston that he might be able to trade for and said that he would get back to me the following day once he got confirmation from the other dealerships. He called me the following day and gave me an ETA.Bud kept us up to date as we waited and researched all of the background information that we requested on our options. He offered to pick me up from the airport on a Sunday and did so. He had everything prepared when I arrived so that I could complete the paperwork and start my drive back to Seattle. He was friendly and professional. Please make sure that you thank Bud again for us.Sincerely,Roger

Edie

Nov 16, 2015

We got exactly what we wanted! Derek Cambell helped us figure out what we needed and set up the new car so we were ready to go. Jimmy made a special trip to Missoula to get the color we wanted.

Gwen Tibbetts

Nov 15, 2015

Said it would take a hour and 20 minutes got done around 40 to 50 minutes with car wash great customer service. I would go back Thank you.

mscjmcghee

Nov 11, 2015

Service rep was on the level and accommodating. Communication was timely. They seemed honest with what work was essential and what could wait until the nest maintenance schedule.

Eric

Nov 7, 2015

Always treated professionally and personably. Car care is excellent. Job done as requested. Minimum requirement is unnecessary!!! Makes me not want to fill out another one!!!

Bill

Nov 5, 2015

Employees are very easy to work with. Work is on time as scheduled.

Granma L.

Nov 2, 2015

I am grateful to the service department for keeping my CRV in tip top running shape.At nearly 175,000 miles, it is important to me to keep up on the little things that have enabled it to keep running smoothly. Your department is thorough in its inspections and gives me the peace of mind the car will keep going.The waiting room only had 3 stars........... I realize it is temporary while in transition to a new building.But, there was a cold breeze blowing from above.Before the winter blasts us outside, please address the air handling system.

Paula

Oct 26, 2015

It was great, no complaints at all. They were nice & courteous. The timeframe was as promised. I am very happy with my car. Also appreciated the reminder call.

Edd Mac

Oct 19, 2015

Only place close enough to us. I do like buying 3 oil changes at a time. They all way try to out sell more.

john Geiges

Oct 11, 2015

Very friendly folks but temporary situation leaves something to be desired

Patty Southwell

Oct 10, 2015

Routine lube, oil, and filter change. Courteous staff (David, Brad, & Jonathan) Good lead from Brad for minor paint scratch repair to Custom Body. Thanks!

Les Portner

Oct 10, 2015

Had a routine oil change. Everything was done properly, completed on time, and the service representative was very professional and personal. The facility is being rebuilt. The temporary facility is working fine.

Wamikes

Oct 6, 2015

Very friendly and helpful staff. Let me know that struts didn't need replace right now. Called to give me update o what needed to be done.

HondaHappy!

Oct 5, 2015

"Dennis" (the salesperson who helped me) provided EXCELLENT customer service. Despite the busy and hectic afternoon when I dropped off my car to install crossbars, he always had a smile, was very polite and respectful, plus he made sure I had all the information I needed and answered the questions I had. Dennis represents your services department extremely well! He is one of the reasons why I would recommend Larry H. Miller to any of my friends and family. (Lena Martin, car owner).

Marie challender

Oct 3, 2015

Prompt courteous service! Will return. Loved the car wash.

Nancy D

Oct 1, 2015

Bad access - waiting area is terrible, but hopefully this will be very temporary!

gcn9800

Oct 1, 2015

All aspects of the visit were stellar from the reminders of the upcoming visit, the excellent and speedy work, the very nice and helpful staff and the recommendations for good preventative care of my Honda. I have no hesitation in strongly recommending Larry H. Miller Honda!

Tom Morris

Sep 30, 2015

Outstanding!!! Took care of my car for routine service. Only about 45 minutes on a very busy day there.

car gal 68

Sep 30, 2015

The salesman Nathan was great, he took the time to explain leasing to me which I would not have considered before. Once I understood, it made sense. Then he spent a lot of time with us on the test drive and in the car explaining all the features. The last time I bought a new car was in 1986, a Honda Prelude so a lot has changed since then. The other sales people in the show room were nice as well, one guy gave me a protein bar because my blood sugar was low.

Melissa

Sep 29, 2015

Both salesman that helped us, Derek and Bill, were very professional and helpful. They made the process very easy and I usually hate the car buying process. We would recommend Larry H. Miller to our friends and family.

Christena Cramer

Sep 22, 2015

All the staff where very friendly and professional. Our salesman was very helpful and not pushy. This is the third car I have purchased from this dealership and have been completely satisfied. The gentleman in finance was very knowledgeable and made us feel like he really appreciated our business. I would recommend this dealership without reservation.

Joy Wagner

Sep 20, 2015

Pleased with the service provided by Larry H. Miller service team.

Nancy Goodspeed

Sep 15, 2015

Great staff!would definitely purchase from this dealer again!

Mike M

Sep 12, 2015

Bud was my salesman showed me all the pricing of cr-v and accessories. He was very obliging and helpful. The same cannot be said for your finance manage Robert Mandziara. I found out after looking the paper work this morning that some of the charges for the optional protection plans . He inferred that the vehicle service and maintenance agreement also covered 4 other protection plans, which they did not. Those plans came to a total of $3000 approximately. So I ended up with over 6500 dollars in protection packages. The one that galled the most was the 300 for gap protection which I distinctly remember I did not want. This is exactly the reason so many people put off buying a new car.

David Houghton

Sep 2, 2015

Nick did an excellent job of a salesman. He answered all my questions about the different car's and also about financial problems that I personally had.

Patti

Aug 30, 2015

Excellent customer service!!!!! We always get excellent customer service from this dealer and we have friends who go there and say the same. Our car was serviced in a timely manner and we were treated wonderfully.

South Hill Honda

Aug 30, 2015

Very helpful, cooperative with needs, and genuinely interested in maximizing satisfaction. I recommend working directly with the service team for the recalls. I plan to also bring my other Honda.

Idahovandalgirl

Aug 30, 2015

Great customer service as always. Everyone is always very helpful and I always feel as if my business matters to them right down to the person driving the shuttle. They are also very knowledgable.

Bonnie Polhamus

Aug 29, 2015

My CRV was in for 30,000 mile service. This is the second time I have had the privilege to work with Brad, and he is great. Thanks for the good service. We always take our autos back to the dealer where we purchased the car, so there is a record of our service. Larry Miller service department has been very good to us. Thanks!

Eric P.

Aug 29, 2015

Had the vehicle lubed, tires rotated and the tire pressure warning light reset. Prompt service within the stated time frame and the vehicle was washed.

Irate in Spokane

Aug 27, 2015

I agreed to spread my payments over 72 mo. to keep the payment where I wanted it. I made a mistake by not reading all the papers I signed, I bought a lot more than the car. Warranty, etc. and it was spread over 84 months. I had bought a car there before and made the mistake of trusting them. Never again. The payments are what I wanted but not 84 months.

Molly Hoover

Aug 24, 2015

Richard is very professional, always courteous and happy to work with us in the Service lanes. With all the new construction at the dealership, Richard went the extra mile for me as he was working out of a metal building instead of the regular Service Dept. In addition, when I mentioned wanting to look at a new vehicle purchase, he brought a sales associate into Service and introduced us. Very thoughtful and easy!

Mary Wissink

Aug 23, 2015

Everything was on time and perfect as usual. They went over everything I needed to do and that is why I always come back.

Christina Masterson

Aug 22, 2015

Fast courteous service! Always a pleasure to get an oil change from them.

dc

Aug 22, 2015

all fine..........recall work Honda civicWish they offered good prices on other minor services Oil and filter change, air/cabin filter changes.

Johannes M Muir

Aug 21, 2015

Great and friendly staff and great service. I am always confident that I'll get the best possible service. The staff are always most helpful and do the best they can to help me.

M. Hibbard

Aug 20, 2015

Had to return to have a light on dashboard turned off.

IRS Demolition

Aug 17, 2015

The Honda service department is great to work with. Very courteous and prompt. I will definitely be returning here for any other services. Also have a Toyota that I will bring in.

Debbie Bell

Aug 3, 2015

We purchased out 1990 Honda Pilot in June 2008. We have it serviced at LH Miller in Spokane, WA. The service staff is always friendly, courteous and knowledgeable. It does not matter which Service Advisor we work with....they all treat us as if we were family.

A1970

Aug 1, 2015

The service department is a joy to work with. Very courteous and prompt. I've never taken my honda anywhere else and I've owned my vehicle for almost 8 years

Code Blue

Jul 31, 2015

Bought my first Honda from downtown, and was a little apprehensive about the transition as far as personnel changes go. However Craig remained on staff and Kenny came on board as the manager and I have had the pleasure of four new Honda's since becoming L.H. Miller. Keep up the good work and I wish y'all great success with the new building projects.Michael

Richard

Jul 29, 2015

Very good service even though under duress from moving location, friendly and helpful.

Karen

Jul 28, 2015

It was very surprising to see that the Honda Service location had changed, but they still performed excellent service, with a cheerful spirit, in spite of the quick move into temporary facilities. I gave them a four because the waiting room was nothing like I have experienced in the past and no one informed me beforehand of the change. Overall, I appreciate theirefficient service, but some improvements need to be made to the waiting area.

Dena Chappell

Jul 27, 2015

As usual.....the staff was friendly and very helpful!!

Karen Winston

Jul 20, 2015

Excellent personal service. I love the service department and they treat me well. Car ready on time and washed..

Beverly

Jul 19, 2015

I very rarely review products or services on the internet, however, in this case I just have to. We own a 2006 CRV. We have only used this dealership for service except for in cases where we have been traveling and need an oil change. Every time, let me repeat, every time we feel that we receive excellent service. We took our car in to be serviced and they exceeded our expectations by doing the driver's side air bag recall and found a small leak in some part named the oil pressure light censor or something like that. We really appreciate them catching this as we are planning a long trip and would have hate to have had an oil problem while gone. We so totally appreciate the service we receive here that we have been purchasing the $75,00 for 3 oil changes regularly. The employees are great also. When they tell us how long (if they have a problem other than service or other maintenance is needed) they are very honest about the time. They don't try to "sugar coat" it which is very nice for us because we normally wait for the car and enjoy walking downtown or go see a movie or something. We very much enjoy and appreciate the service we receive.

Raelene Parker

Jul 16, 2015

Took my CRV in for regular oil change and maintance.

Kimberly Gibson

Jul 15, 2015

Wonderful service as usual even though we came out with a larger repair than we expected. We live 110 miles away but still take our vehicle to Larry H Miller for all of our services, they're wonderful!

Nancy and Tim Carroll

Jul 12, 2015

Thank you for bringing to our attention that the paint was fading due to a repair done from a past accident. We were able to make contact with Bartons and they have a life time warranty on their paint jobs. Your serviceman definitely helped us save some serious dollars.

Nathaniel Lessor

Jul 12, 2015

The wife and I went down with our 4 year old son to look at a car. We worked with Luis as our finance guy and Thomas as our salesman. They were both amazing guys. Luis took care of us on the price and gave us a big discount, and gave us exactly what we wanted for our trade in. He was also able to get us a great interest rate, which if you put all three together makes for a no brainer deal. Thank you Luis. Thomas being the family man he is really showed in the way he was interacting with our son. Our son took to him immediately because of the attention and energy he showed him. It was almost like he was family and my son new him his whole life. Thank you Thomas. Going car shopping exspecially at a dealership as big as Larry H. Miller is overwhelming, but working with Luis and Thomas made it easy and comfortable. Thank you again guys.

ursusarctos

Jul 11, 2015

I have purchased several new vehicles, including Honda, over the years. All of our purchases have been from brand dealerships and I have to say that Larry H Miller's Honda of Spokane was by far my best experience. No real pressure from test drive to purchase. It took less then three hours from start to finish. It helped that I was an ideal candidate, but even though It was still the best experience I have had.

Margaret Casemore-Brown Ric Brown

Jul 8, 2015

Great service & salesmanship. Everyone we spoke to had a positive up beat attitude

Casper

Jul 2, 2015

Would take my car here every time to have any work done. Fair prices and great service every time. I never walk away from here disappointed Thank you

Bill

Jun 23, 2015

Our salesman treated us great....I would definitely look him up again in the future.

Belabug

Jun 17, 2015

Fair prices, and great services. Never try to oversell unneeded services on my vehicle. Great deal on oil changes. Drop my vehicle off in the morning, and the courtesy shuttle gets me to work on time. Courtesy shuttle picks me up as soon as my vehicle is ready.

Beth64

Jun 17, 2015

The dealership is efficient and friendly and always do what they say they are going to do. They finished quicker than they told me they would.

Kathy and Steve Doran

Jun 16, 2015

We are always pleased with the service we receive.Thank you,Kathy and Steve Doran

Honda+gwen

Jun 15, 2015

I had an appointment for the air conditioner, but expressed my concern that I still had not had the air bag recall taken care of in spite of the fact that it had been some time. Was pleased to find that somehow they fixed the air conditioner but also they had found a replacement. The driver that took me home and picked me up was great. Also I think the girl who made my appt. and checked me out was great. Service is very important to me and I had a number of people tell me I should be going elsewhere for service. The cost for the air conditioner was less then what I thought it would be.

rgw

Jun 14, 2015

I appreciate the personalized helped I get...they always answer all my questions and I do not feel like I am being taken advantage of.

car, sheila27

Jun 12, 2015

Good, gave me the details of the service done. Updated me on what is coming up that my car will need on a next service visit.

Vicky Desautel

Jun 2, 2015

I appreciate the service package for oil changes. Although it is a 2 hour drive to the dealership, it helps with the cost to have a Honda service department complete my service.

Candy

Jun 2, 2015

Great service and fast. Very friendly employees always helpful.

Dean Rieken

May 31, 2015

I had my car towed to Miller downtown Honda at ten minutes past closing time. The service manager,Jim,and one of his staff stayed on and checked my CRV into the service garage and set up my repair order even in after hours. The next day my AC compressor was repaired and a safety check performed, including repair of a tire with a nail I didn't know I had. The car was clean and the service report was detailed and complete. This is the excellent service I have come to expect from Downtown Honda. Thanks again.

Lon Morrow

May 29, 2015

Great job, in the service dept. Ron the salesman ,said our car was in a wreck, on July 2004 we had a rear bumper, R&R Rear Bumper Cover, Clear Coat and Tint Color, it had license plate screws pressed into the rear bumper from a person parking to close, the car wasn't in a wreck. We won't be buying a new car in the very near future and Kirkland Honda has treated us really well for 6 of 7 new Honda's and there not that far away.Thanks for the great service dept. Lon Morrow

Honda Family

May 23, 2015

They did a great job at a very fair price compared to other dealerships I have worked with. I will be a customer for a long time

Parkert3

May 22, 2015

Even though the price of the work was higher than we wanted to pay, they helped get he cost down as much as possible and it felt like they were on our team!

Gerry Wigren

May 21, 2015

Good customer communication keeping me posted on progress. Shuttle service very useful and friendly.

Rob

May 20, 2015

I asked to be phoned when my car was ready and that was not done. I finally went to the dealership after a 3 hour wait.

ewueagle

May 19, 2015

Took my 2012 Toyota Tundra in for servicing reciently. I was in and out in less than an hour. Got my oil changed and checks complete on my truck. Good service and a reasonable price. Thanks Larry H. Miller. You are the best.

pamela

May 17, 2015

They did an amazing job. Friendly and Informative. Making sure to explaining what need to be done so I could understand it. Asking if I had any concerns they could look into.

Tracy79

May 17, 2015

Very efficient. They were very aware and mindful of our time. We appreciated their honesty and straightforward way.

Larry

May 3, 2015

Scheduled oil change and check up. Found some repair issues that will be addressed at a later date.

Wayneo

May 1, 2015

Did all they said they would do and earlier than expected. Didn't use the shuttle this time which worked out better than the first time I came in and got in some good exercise to boot.

John Geiges

May 1, 2015

This was overall an enjoyable experience. Very friendly staff and even though we just had an oilchange, we felt comfortable and treated right

B. Swart

Apr 30, 2015

Brad helped me. Great guy. Friendly, helpful. Finished early!

melburn

Apr 29, 2015

Always on time and very helpful!!!! Very nice people:) I would more then recommend Downtown Honda to friends and family.....in fact I already have, our son bought a car from you!!!!

M. Hoover

Apr 29, 2015

Richard is a very courteous and knowledgeable professional. We appreciate him very much!

lkirish

Apr 27, 2015

Excellent, as usual. Especially appreciate working with Brad, in service. He always takes good care of me.

Jon

Apr 26, 2015

Dealership took care of all aspects of the manufacturers re-call. Very helpful. Great experience.

lady

Apr 23, 2015

I appreciate the friendly and helpful service department. One suggestion: Simplify that paperwork and make it more user friendly.Thanks for everything. It was fine otherwise...

L

Apr 23, 2015

They got me in with no notice within 30 min. of my call....and got me out of there in 30 min!!

hickey_karen12

Apr 22, 2015

My service advisor quited me an accurate estimate & performed the work w/in the time promised. I will definitely continue to use This service team for future maintenance for my Honda.

Jeff Lesser

Apr 22, 2015

As per usual, the service was done quickly and well. Areas of future service needs were pointed out but no pressure to have the service done immediately, but the offer was there.

Karen Olson

Apr 20, 2015

The sales and financial staff worked together to make the purchase of my vehicle a positive experience. Helpful and courteous with no pressure. The Service Department also does an excellent job.

Queen1

Apr 20, 2015

I love my new car and I love your service. Bud Sebens was outstanding. He went above & beyond for me. He found me my dream car, orchestrated my trade-in evaluation, took me out for a test drive to introduce me to all the wonderful features, was patient, thorough, professional and efficient. We struck a deal that both you & I found to be fair & good. Next, I was helped by another of your great employees, Andrew Reese. He was kind & funny and cajoled me through my least favorite part of making a car deal happen....an inordinate amount of paperwork signing. I whined about it, but we actually bonded (he reminds me of my son). He turned even this part into a fun experience! I came in at 11 am and drove out in my new, fantastic car around 2:30. Please give these two gentlemen my most sincere appreciation. A+ to everyone involved! Thank you, thank you.

Accord1hybrid

Apr 18, 2015

Brad did an outstanding job keeping me updated on the car, the progress of the service and what service was done. He was very did everything to my satisfaction.

Bob

Apr 17, 2015

The service is efficient and fast, on time and staff always courteous and friendly. The atmosphere at the counter and in the shop appears fun and energetic.

jonid

Apr 15, 2015

Craig facilitated my test drive and answered questions without a high pressure sales pitch. They were able to get the car I wanted within 24 hours and I am quite happy with my new Honda Fit.

Bryan F.

Apr 15, 2015

Richard Munsell is great! He really knows what he's talking about and always appreciate his service and advice!

Bill Jackline

Apr 1, 2015

As always, outstanding customer care, from check-in to check-out. Thank you for taking care of us.

Patricia T Warrick

Mar 26, 2015

The service rep. Richard kept me abreast of the progress of repairing the fluid leaks, and tiiming belt replacement on my 1989 Prelude. This is the first major repairs I have had to do on my car since I first purchased it back in 1988. Richard advised me also that I had some well experienced mechanics working on the repairs, which gave me a good comfort level. I am pleased with the level of service that has been provided by your service team.

Karen

Mar 24, 2015

Leo in the Service Department is an amazing asset that Honda should be very proud to have! I took my vehicle in for what I was told originally would be basic servicing and repairs, but when it started to go sideways for me, Leo stepped up and made everything right. I had purchased my current Honda brand new a this location and it was my 4th Honda to be purchased. I highly recommend LHM Downtown Honda Service to anyone who asks! (and maybe a few that don't ask).

Niki Anderson

Mar 23, 2015

ALWAYS impressed of EVERYONE'S performance, friendliness, and cooperation and attention to my questions and concerns. Thank you again.

Karen

Mar 22, 2015

I was not at all happy with my experience of buying the car. My first brand new car. It is a nice car though the the service we have had has been good.

Raelene Parker

Mar 20, 2015

Larry H Miller in Spokane is a wonderful place to buy and have your car service at. The shuttle services helps in getting me back to work and coming back to get me.Sorry so short I am having a crazy day at work and this is all I have time for at this time.Thank you

AshleyMarie86

Mar 18, 2015

I worked with Jimmy Hansen through the Costco Car Buying Program and I just wanted to say that he was WONDERFUL! He was very helpful and made the process of purchasing my new car very easy with no stress. I would go there again without questioning it and I have already told people about the great service as well as the Costco Car Buying Program and my experience with Jimmy! Thank you again!

JG

Mar 18, 2015

Everyone was awesome! Loved the Shuttle Driver! She was great thank you!

JOHN H WEIK

Mar 16, 2015

Overall, considering the great price and quality condition of the used 2013 Accord EXL we purchased from Larry H. Miller's used car lot, I can't truly complain. But here are a couple of points where they could have done better, or maybe I should have. Less than a quarter tank of gas in the car when we drove away with it? I asked them to do a good job detailing it inside before I came to pick it, but it was still the same with food crumbs on the floor and under the seats from being driven. I should have bargained for a second key for it, (didn't find out there was only one key until we were done signing papers, EXPENSIVE!) something I believe they should have disclosed ahead of time. Car dealers always claim that they do a in depth inspection of every used cars they sell, but I found the engines air filter in desperate need of replacement, black and highly clogged? They did replace it for me, but it makes you wonder? I called to schedule a test drive of this vehicle in the morning, and when I showed up in the afternoon it was still covered in dusty dirt and difficult to see the actual color of it, windows dirty and not very well detailed inside either. I drove it anyway, and almost walked away from it because of this. Then as I was about to leave and look elsewhere, I asked the salesman if he would mind washing it so I could look it over better. He did, and because it looked much better I ended up making an offer leading to the purchase. Guess I actually sold it to myself. Enjoyed the people there, no pressure made the experience enjoyable as well in the end. Mechanics there were very courteous as well!

R.L.

Mar 16, 2015

The service department at Larry H. Miller is awesome!

Jan

Mar 15, 2015

As always, excellent service. Richard is my "go to guy" in the service department! A good experience once again.

Jo

Mar 14, 2015

you are getting better....still miss the folks that worked for downtown Honda....you lost some good men in the service department. Jo is wonderful and think she keeps you folks in the service area to continue working with public relations.

pegas12

Mar 13, 2015

Bud, Andrew and the other manager are very friendly, cheerful, knowledgeable, and they provided me an outstanding service. The gentleman (I forgot his name) who handed over the vehicle went over everything i needed to know about. I give them A plus.

Hitfitness

Mar 8, 2015

I worked with Sean the gm of downtown honda, my name is Marcell Scott, I wouldn't go anywhere else. This is the second car I have purchased from him in 4 months. When I found out he switched to Larry h Miller I switched from autonation to Larry h miller. Sean and Craig Reynolds are the only guys I would ever purchase a car from, honest, professional and very understanding as well as patient (It took me 3 hours to decide on a color). I really can't say enough about these guys, I even had the competition hounding me stating "better price if you come back to us and buy". Wasn't true, they couldn't beat it, Sean matched the deal and added more perks to it, his integrity doesn't have a price, he wants you to leave satisfied and with good piece of mind. Next car I buy will be from Sean and Craig again.

Howard Barry was recommended to me by my daugter, Kathy.

Mar 8, 2015

My experience was very good. I love Honda and will always remain a Honda driver.

Eric S.

Mar 5, 2015

Overall this was a very nice buying experience. Jim and Sean were fantastic to work with. There was no pressure, no hassles, they just took the time to work with me. Facilities are clean. Would definitely recommend.

becky

Mar 4, 2015

I would like to commend Leo and his Customer Service skills. He was very polite, listened to my questions, and had the answers waiting for me when I picked up the car. Everyone in the service department is always kind, and willing to answer any questions and I never have to wait long for the shuttle service. The wash job was not so good this time - as there were spots missed - however my car was extra dirty when it was dropped off so I will not complain about that! :) Thanks so much!!

Sara

Mar 4, 2015

Thank you for all your help! You have been wonderful and will send anyone looking to buy a new car your way.

New car buyer

Mar 3, 2015

Had a satisfactory, friendly experience purchasing a car from this dealership. They were very open to negotiation.

Harless Hartman

Mar 2, 2015

Great service. Honest and friendly guys in the service area! It is the first time I have felt total honesty at a dealership! Definately will come back!

Teresa Barnett

Mar 1, 2015

Thank you for the excellent personalized customer service that I received!

Jim Hepper

Feb 27, 2015

This the second new car I purchased from this dealer and from the same sales person. Everyone couldn't have been more helpful and easy to deal with and with no "high pressure" sale efforts!!

C Lynn

Feb 26, 2015

We really liked Jimmy Hansen and we love the new crv also!

Michael

Feb 25, 2015

Brought my car in to add some accessories. They were able to schedule me in easy and get the install done fast, even able to shuttle me hope so I did not have to wait around. And came and picked me up when it was done! Very friendly staff as well.

kschreiber

Feb 24, 2015

Leasing a new vehicle was easy and fast at Larry H Miller Honda. Thank you for the great service. This is my 5th Honda lease and I'm sure there will be more.

CRVLover

Feb 23, 2015

This dealership is blessed with great cars and great people! We dealt with Catrina and Joe and they were the best. They were both very helpful, friendly, professional, knowledgeable and just a joy to work with. They both did their best to make it possible for us to get the vehicle we needed and with the terms we could afford. Buying a vehicle can be a stressful event at times, but both Catrina and Joe made it a pleasant experience for us and we are so very thankful to them for that. They are truly an asset to this company and will definitely recommend them to our friends and family. We had heard good things about Larry H Miller Honda and we definitely agree.

Howard Birkinshaw

Feb 20, 2015

I went to car show looking for a new car but, I was offered 1700.00 below blue book so I could only get a older year Honda

HeatherS

Feb 18, 2015

Nicest service staff ever. Explain everything and always takes just as long as they tell me it will take. The $99 battery replacement work included is a fantastic deal.

Pleased so far.

Feb 12, 2015

Totally satisfied. The past two times I have been in for service, I have noticed a new approach to customer service and to the service analysis itself that has given me confidence in bringing my car in to your shop. I appreciate the honesty and integrity that you have shown on more than on occasion to tell me that there is no charge for a relatively minor problem or diagnosis. You guys have earned my business.

Jennifer

Feb 10, 2015

Very courteous and no pressure. We bought used and the previous owner had brought in brand new tires and wheels after the fact and they gave them to us. They could have easily sold them. I feel they were very honest. Will definitely use them again.

Valerie Leake-Fields

Feb 10, 2015

I received Excellent customer service during the time my car was serviced. I was told about upcoming servicing that was required at the 30,000 miles point. I was given an overview of my car status. I really appreciated the 30,000 miles breakdown of what was required and the cost to have each application completed.

tmorris

Feb 9, 2015

Very personable, professional, always had our best interests in mind. Have leased three (3) vehicles from your dealership and will continue to do so.Tom

DeAnna Veltri

Feb 3, 2015

Great new car buying experience, Ron was great! and so was Robert!

Karen Olson

Feb 2, 2015

This was an extremely positive experience. All staff I encountered were polite, friendly, and helpful.

Mary Wissink

Jan 30, 2015

The oil change was fast and perfect. I had some other stuff done too. The very best I could ever ask for.Thank you.

Donald Orlando

Jan 30, 2015

I was able to get my car in for a maintenance(oil and filter change) at a convenient time for me. The work was done within an hour and I was on my way. The Service advisor was friendly and explained what was done and would probably need done in the future. I will return there for the next service.

Carolyn Reed

Jan 27, 2015

Well done and very timely. Give them a top rating.

Blair

Jan 27, 2015

All the employees were helpful and knowledgeable. I would definitely recommend a friend/family member to this dealership! They traded a car with another dealer just because it matched what I wanted

Michelle Smith

Jan 24, 2015

Very good service. Kept me always informed during the process of having several things worked on in my car

Roy

Jan 22, 2015

Facility clean, customer service great. Had running boards placed on Ridgeline. Look good only setback was not much except tech left door open on truck so battery dead but got recharged quickly and was on my way

john

Jan 20, 2015

Excellent customer service inhe maintance dept. I enjoyed dealing with all the service personnel.

Chris Radford

Jan 16, 2015

Excellent purchase experience, great people. Highly recommended!!!

M Roloff

Jan 15, 2015

I am very pleased with the service department. I got in the same day I called - and the car was done early. Thank you to everyone - very professional, friendly and efficient. About the buying process (two years ago): it takes too long! I had cash, no trade-in and took off time from work. I did not enjoy the endless offers and disclaimers - I just wanted to pay and get back to work.

Bonnie Polhamus

Jan 4, 2015

Service was quick even though they told me originally it would be longer.

kae

Dec 28, 2014

The young woman who really sold me the car was knowledgeable, friendly, professional, enthusiastic, and most of all, not pushy. She obviously likes working at Larry Miller Honda and will go far. I would have given 5's, but the wait for the financial person was very long, 1-2 hours just to see him. Not his fault, thee were 2 other people ahead.

Chris

Dec 16, 2014

Bought a 2007 Toyota FJ Cruiser. Bud from sales was terrific. I bought this over the internet from Arizona. Bud went out of his way to send tons of pictures, answer all my questions and made available maintenance records. This was a wonderful experience. Highly recommend Bud Sebens from Larry H. Miller Honda downtown Spokane,WA. He even had my airplane ticket refunded. Great deal. Thanks Bud!

Les Portner

Dec 16, 2014

Always great to work with Jim Freet. Justin did a great job as well.

Larry Rogers

Dec 15, 2014

Great service for a routine service. I was aware of what was going to be done. Only thing I would suggest is that the service writer should tell the customer what the service is going to cost. Of course I could have asked but it was really a moot point (in my case) because the service needed to be done.Also, I not sure about the way Honda rates their dealers. I was told that any review less than Excellent is considered a failure. This causes the dealer to be very concerned about the rating. The service folks made it really clear this was a big deal for them not to get an excellent rating. It also means lots of extra communications. I received two emails from the dealer about the quality of the service plus a phone call asking if the service ratings was explained to me. And then, this one. Really? Just for a routine service? It's better than not caring about the quality of the service but having to deal with four communications is a bit much for me.

Aaron and Kristy Clark

Dec 14, 2014

Howard Barry and Sean Perry were great in the buying process and are great assets to the company. Howard Barry needs a raise for his tenure and no-nonsense approach.

J Vlahovich

Dec 13, 2014

I always have good results when having my Honda Civic serviced at Larry H. Miller Honda. This experience was no different. The brake work only took a few hours to complete. I utilized the shuttle service both to return home after delivering my car and to be picked up from home when the brake work had been completed. The service representative called me promptly when the car was ready to be picked up. My wife and I have only one car, so these services are most appreciated.

Daniel Engle

Dec 12, 2014

Your records were great on the history of my car which met it cost me a lot less to have you service my Acura MDX. Thank you very much. The Customer service gentleman new how to navigate around in your computer records and was quickly able to tell me when the server for a number of things on the car were done so we were quickly able to decide what areas should be focus on this time when I brought the car in for service. Hats off to all you staff on top quality work. Big Plus the Customer service gentleman was able to update your computer records to have my email address put in and remove my wife email address that some how was linked to my car. That had been a sore spot for me the last 6 year. Please give that guy a raise.

hualapaitiger

Dec 9, 2014

The Service Writer took our car right in, and before we knew it it was done! The only advice I could give is give Colville residents wiper fluid with antifreeze year round!

Fred Wagner

Dec 8, 2014

Took our 2015 Odyssey to get some additions installed and were very impressed with the quality of work and timeliness, even though they had 6 very time consuming things to do... install an engine heater, install roof racks, install interior and exterior protection packages, check the front end alignment, and check a factory defective sun visor. All these things were performed on one day and we received our van back spic and span and ready to go. We live an hour away and very much appreciate being able to consolidate our trips to Spokane. The folks at LHM Honda Downtown Spokane know this and have made every effort to accommodate us. We highly recommend this dealership to anyone looking for a place to buy a new car or get their car serviced.

Flora Bowers

Dec 8, 2014

Needed to go in for a recall (battery) and service was great, as usual, They finished BEFORE promised time and I was on my way home in less time than I thought....always like and depend on Larry Miller Honda.

Tina G.

Dec 8, 2014

Brad could not have been more courteous or helpful. He called twice to update me on the status of the service and repair work on my Honda CR-V. My car was ready an hour before expected, with all work completed. The shuttle drivers were also pleasant and professional, and had me to and from work quickly and easily around my service appointment. Larry H. Miller Honda makes all of the service visits for my car pleasant and easy experiences, for which I am grateful.

Raelene62

Dec 8, 2014

My car was service very quickly. Larry H Miller Honda has a shuttle van that took me back to work when I dropped off my car and came back and picked me up when it was ready to go. They even had to wait a little before picking me up as I was busy at work and there was no problems.Thank you for the fast service.

karen.heimbigner

Dec 7, 2014

For over 20 years we've always been treated in a first class manner, especially from our primary contact, Bud Sebens. Whether it is family or friends, all the people we refer are well taken care of.

Steffany Hayward

Dec 5, 2014

Ron did a excellent job and the sales staff stayed a bit later! Great Job and we really appreciate it! They went the extra mile and even stayed later to help us get our new car on a Saturday. Thank you very much! From the Hayward family

Monty Ford

Nov 26, 2014

Sales person was polite, provided us with detailed knowledge about the new Accord. Worked hard to get my wife and I at a reasonable purchase price. Facility was very clean and professional. Sales manager walked us through all the paperwork signing process. And even went over it a second time, so we understood what it was we were signing and purchasing. We would definitely recommend Larry H. Miller to friends, when buying a new or used car.

Karen M

Nov 17, 2014

I always leave feeling my car's life has been prolonged.

Janelle

Nov 17, 2014

I worked with Bud to find the perfect car, he was knowledgeable, friendly and I felt he was truly helping me not just trying to make a deal. Great service, I will definately buy from him again! Thanks Bud!!

The Wilson's

Nov 15, 2014

That was the very best experience my husband and I have ever had while buying a car. We couldn't be happier!! I will reconnect these guys to everyone!! A+++

Kevin

Nov 11, 2014

We bought our Insight at Larry Millers Honda. They have done all our service work on it. They have always been friendly and the work has been done on time. They also accommodate our schedule and offer shuttle service if needed. Our experience has been excellent.

Pam

Nov 8, 2014

This was the fastest, friendliest, and most helpful service I have EVER had. LOVE the car wash!

ZippyD2014

Nov 8, 2014

Why do they always leave the following items upon turning my vehicle back to me:1. Mat Protector2. Seat Protector plastic3. Service tag on Rear View Mirror.It is a paint to always remove myself, walk back to the service bay and then to find a trash bin. Otherwise good service.

Nancy Greene

Nov 2, 2014

Our experience with Larry H. Miller Downtown Honda of Spokane was outstanding. Howard (sales person) understands the true meaning of customer service and is the reason I returned to the dealership to buy a new vehicle. Joe (Business Manager) made the paperwork process easy and quick. I highly recommend this dealership for anyone.

GMtipton

Nov 1, 2014

Service was timely and pleasant. Sadly, there was an oil leak in the engine of my lovely new Honda which will be 100% covered but I will have to leave it for half a day. The information was delivered responsibly.

Beatrice Adams

Oct 31, 2014

I enjoyed my service and was well pleased with their way of doing things. Thank you for it all.

Molly

Oct 30, 2014

Justin was knowledgeable, communicative and efficient. I asked him to check some items in addition to the oil change. They all checked out and he informed me of this by providing the printout of the testing. I truly felt that I received an honest report. I will be returning to this service provider.

Ray Gaines

Oct 27, 2014

It took forever (5 hours) and we were so tired that all the options with the finance people were a blur I wish that could have been handled when we were fresh the next day. I'm still not sure we made the best decision for us.

ChrisOsler

Oct 24, 2014

Great Customer Service! Friendly Fast Service. This is the third Honda that I have purchase from this dealer and probably will not be he last.

Faith Nold

Oct 20, 2014

The experince was great and the people I worked with were so patient and understanding and very helpful. I would recommend working with Caleb there to anyone he worked hard for me and made the buying experince a great one for me and got me what I had asked for. Thank you

Kevin Bartlett

Oct 18, 2014

Thank You for the no pressure purchase, and having a good inventory of cars. I am happy with my new Honda CRV

Andrew

Oct 18, 2014

It was great! So great thank you oh yes thank you you guys are great so great.

Brad Barker

Oct 16, 2014

Easy, smooth transaction. First time leasing. Everyone did a great job explaining everything and making us feel at ease. Great experience overall.

James Pyle

Oct 13, 2014

Craig Reynolds was our salesman. Craig is very personable -He is very caring ,knowledgeable, and confident. He made the purchase of our CRV very painless. Craig reassured us every step of the process. It was very evident that he was well verse in the purchasing process and he never made us anxious, always reassuring.

Colleen Mcgraw

Oct 11, 2014

I had another excellent experience at Honda. My car runs perfect and my visit confirmed that. Justin in the service department was just wonderful. Thank you for your great service.

gruppelius

Oct 10, 2014

Super Service Dept. Always ready to answer my questions in a friendly and professional manner. I rely on LHM of Spokane to send me service information and service reminders. The coffee's great!

Adrienne Brownlow

Oct 7, 2014

Very pleasant experience. Jupiter was great to work with. This was truly a no hassle sale/purchase.

DB

Oct 7, 2014

I always am taken care of in a courteous and punctual manner.This visit my car 'developed' electrical problems right after my visit.The folks at Honda fitted me in their busy schedule to diagnose and fix the problem.After talking with them I feel that it was my fault for the glitch - but the issues were solvedat no expense to me.Thanks to Richard the fellow at the intake/check-out desk for his politeness and timely information. He was very busy - but took all the time I needed to help me.DBallou

Kimberly Morris

Oct 6, 2014

Took my Honda Odyssey in for an oil change. Almost have 100K miles. Leo and Ben(?) assisted me.They were very professional and did not try to "hard sell" me on any maintenance issues - which I appreciated. Leo was great at pick up. Had my car ready and had checked on previous issues and commented on future maintenance needs. They were accurate as my husband and I did previous research. It's hard to find honest car maintenance folks so it was a refreshing experience.

Janet Sheridan

Oct 6, 2014

We will definitely buy our next Honda from Larry H. Miller. The sales consultant really took care of business - quickly and efficiently. From the walk to the car, the test ride, to filling out the paperwork, and handing me the key, we were treated with respect, kept informed of the purchase process, and handed over to "the closer" with minimal effort. We will be touting this company to our friends and family! MANY THANKS!

Sandy Kubu

Oct 4, 2014

Always a pleasure to get my oil changed! Friendly staff and pleasant surroundings.

Anonymous

Sep 29, 2014

Overall exceptional experience. Service advisor was a pleasure to work with and would definitely return for all my service needs

mnmhenn

Sep 27, 2014

Another great visit to the Larry H. Miller Honda service center. They have always diagnosed and repaired my vehicles accurately and in a timely manner. I have had our Honda serviced there for several years now with no complaints. Thanks!

Sara and Gordon Graves

Sep 25, 2014

All sales and finance people went out of their way. Mike was very informative about the vehicle. Joe the finance manager was through and went over every detail. We have serviced our previous Hondas with Larry Miller and always received excellent service from all involved

Charlie S Stensgar

Sep 25, 2014

My experience was great the salesman,William, answered all of my questions as well as the finance guy, Joe, & I was put into the exact car I wanted with the features that I requested with no problems at all. Thank you I LOVE MY NEW CAR!!!

Sketter

Sep 17, 2014

First off they sent me an email reminding me of my appointment. I waited for service to be performed and they completed it on time and explained what they had done. That is the reason I go there, plus it gives me an opportunity to see the new Honda's.

Cherie & Craig Willis

Sep 16, 2014

My Husband & I were treated very well at LHMiller! Caleb was amazing taking his time to not only look at vehicles with us, but also test driving them as well...he then walked us through step by step of the contract explaining our best options, making sure that we had extended warranty coverage . We also have a HUGE thumbs up for the manager in sales as he was right on top of our personal needs ensuring that we got the best most reliable vehicle for our buck! When we left LHMiller, we left feeling not like a number, but a VIP! Thanks to the staff & thank you for our new Toyota RAV4...we absolutely LOVE LOVE LOVE it! We will not only be returning there for ALL future purchases, but we will also be referring everyone we know looking for a new vehicle & good service to them as well!

Nancy Wilkens

Sep 15, 2014

I was pleased with the prompt service and the appreciated the car wash!

Pattyann

Sep 15, 2014

Excellent Service is a main ingredient in our choice of Honda products. We love our Hondas '01 and '09. Your servicemen and women are core ingredients in our contentment with Hondas too. Please advise of our oil change customer care # when determining charges. We pay a lot to afford the extra coverage and want that to be noted on future work orders please. Thanks. Patty and Phil

Marilyn Elliott

Sep 14, 2014

My service was very good. They were prompt and very friendly.

Gail Kaisaki

Sep 12, 2014

I very much appreciated Brad, the service associate. He was very thorough in his explanation of the services that I needed and went out of his way to get me in to service my car due to my time constraints. I would totally recommend Honda service to anyone looking for an excellent service team.

Rodger lake

Sep 12, 2014

Helpful service people (Leo). Nothing but paise for the service and quality of work.

Rich Dauphin

Sep 11, 2014

I was disappointed that the only way to confirm the problem with an inoperable sun roof was to completely dismantle it to the tune of $700+. The cost to get to this point was $147. Unfortunately, the service contract I purchased from Downtown Honda, previous agency at this location, in October of 2008 for $1,500, apparently does not cover the anticipated costs until it is determined that the motor is faulty...the only likely part covered by the terms of the contract. The service representative handling this was very nice and did try to help me understand the situation. It is my problem to decide if opening the sun roof is worth the cost? I chose to defer that decision for the time being.

Sheri Siring

Sep 5, 2014

Excellent and friendly service as usual at Larry Miller Honda!

Pat

Sep 5, 2014

I love the service here. Brad makes you feel like a small town friend and neighbor!

Raelene62

Sep 3, 2014

I would like to say that buying a Honda from Larry H. Miller Spokane was a great experience. Everyone was very helpful. I would recommend my sales rep to anyone. Daniel is a new member of your team. If he didn't know an answer to a question he would make sure he found out for us. Thanks again for a great buying experience.Raelene Parker

George Falk

Sep 2, 2014

My car was ready when promised, and the service people were very friendly.

DP

Sep 2, 2014

Dealer helpful, answered our questions, and LISTENED & RESPONED to our questions and comments. Very cooperative.

cynchuck

Aug 27, 2014

Friendly, very accommodating service. Salesman was very knowledgeable and helpful in all aspects. We were pleased with the ease of financing and friendliness encountered. We are a 2 Honda car family now. Never had a problem with a Honda. Love my new one.

Victoria Linder

Aug 25, 2014

Everything was great! The only thing that I would add to the experience would be: I would like the interior vacuumed & the floor mats washed. Other than that everything was nice.

Christena Cramer

Aug 24, 2014

Excellent service and friendly helpful employees.

John Douglas

Aug 23, 2014

Everything was done well. Staff is helpful and friendly.

kari.hubbard.9

Aug 22, 2014

I was late for my appointment and they were very gracious and nice about it. I liked the email reminders because they had the contact info on there so I could easily reach them to let them know I'd be late. I was happy with the low price of the service too.

James Murray

Aug 21, 2014

...been with this dealership since 1984. They do only what is necessary, and they are fair. Richard in the Service Department is respectful and courteous, and willing to provide discounts where applicable.

Waunita Rambo

Aug 21, 2014

From the moment we walked in the door the staff made us feel welcome and appreciated. Very easy to work with and would definitely be back for my next vehicle.

Anita

Aug 20, 2014

I dropped in without an appointment toward the end of the day after hitting a road hazard that popped my tire and bent the wheel. They service department guys were all very friendly and good to work with. They fit me in and helped me understand all my options.

Terri Hayes

Aug 18, 2014

They changed the oil and told me what else I needed done to my car.

Jonnelle Pierce

Aug 18, 2014

Perfect service appointment! Thank you!

Jack Stegall

Aug 18, 2014

It was great dealing with Harry.

tlkoeske

Aug 16, 2014

Friendly/ accommodating/ efficient! Got appt quickly/ (within 48 hours of request)/ offered shuttle/ gave advice re: care of nose mask; invited to come back for questions

K. Williams

Aug 9, 2014

Very fast and did a great job!! Very nice employees! Love it here

Gail Kalk had car serviced

Aug 7, 2014

Jared Scheller was helpful. He advised some procedures to keep my young Honda Fit in good shape and developed a plan for future service in November. Thankyou

Kim waller

Aug 7, 2014

Positive experience purchasing our Honda CRV. Would recommend Ron and the dealership.

Bruce Ottoson

Aug 5, 2014

The employee making the appointment was very pleasant and helpful. The service was finished in a timely manner and all employees were quite friendly. The only this I am disappointed in is they did not vacuum the inside of the car, otherwise I was very satisfied.

Karen

Aug 4, 2014

Leo is amazing and has been giving me straight answers I trust. I don't feel like I'm getting the run around. My vehicle was bought new from Downtown Honda in 1991 and I continue to bring it back due to people like Leo that continue to know what service means!

Dave Reynolds

Aug 1, 2014

I felt like we were on the same page from the time I started asking questions, till the process was finished. No pressure, just a couple of guys talking about the merits of one vehicle over another. The only hitch was some confusion, between my wife and I, on which day we were going to have it detailed. I was right, (I'm running about 50%) and I couldn't get the used sales manager to call her and tell her she was wrong.

Curtis and Carrie Beveridge

Jul 29, 2014

Craig was great to do business with. No pressure given which was very much appreciated. Craig was very professional, courteous, informed and appeared to be very interested in exactly what are needs and desires were. He did a fantastic job of presentation and followed the sale of our vehicle from beginning to end. It was nice to have a familiar face around if we had a question that might have come up instead of simply being handed off. The whole sales process including doing the paperwork in the business office was efficient and had us feleling good about your business We will most definitely be repeat customers. Curtis and Carrie are happy campers

Pilot Owner

Jul 28, 2014

Very friendly and accommodating. Finished repairs when they said they would. Prompt shuttle service.

Lisa

Jul 21, 2014

Great attitudes in all employees. Oil change deal is great.

Karen

Jul 20, 2014

The best part of this deal was getting what I wanted, a 2015 Honda Fit, for a very reasonable price; getting an excellent trade-in value on my 2015 Honda Fit and doing it within a few hours. Thanks to all involved, especially Ron and Nathan! Also, thank you to the excellent service crew who put the Century coverage on my vehicle in a short time (under two hours for something that can usually take 3 1/2 hours). Looking forward to enjoying many years in my sporty red car!

Linda Hastings

Jul 18, 2014

I like the fact that I deal with one guy in service. he welcomes me,he gives me my info,he's polite and cheerful, he walks me to the van and he's my guy when I pick up my rig. I like the fact that he sounds friendly but not "scripted". I cant remember his name but he was great! I have no complaints whatsoever.

Todd Bryan

Jul 18, 2014

Oil change was completed in a timely manner.

Jim

Jul 13, 2014

Jim explain very well Thank u

Nicole

Jul 12, 2014

Quick and pretty painless.

Jack

Jul 12, 2014

I had a appointment and they were ready with all the information so check in went very fast. The service was completed as requested and they actually finished ahead of schedule!!

SJ Gray

Jul 5, 2014

Experience couldn't have been better! Everyone there a pleasure to deal with, salesman Howie Berry was my first contact within minutes of stepping on the lot. He narrowed down what it was I wanted and led me to the perfect vehicle. No wasting time on lesser models, he knew what I needed and that's what I got. A beautiful Honda CRV 4WD. Thanks to everyone at Larry H Miller Honda!

Linda

Jul 4, 2014

My service guy had all my paperwork ready when I arrived and my car was finished before the time he estimated. They washed my car which is a very nice service. I really appreciate the dealership.

Bonnie Polhamus

Jul 3, 2014

I found it interesting that my windshield and the front of the car still had a lot of bugs on it, and it is suppose to be a wash. ??It would be nice to see the front mats vacuumed.

Clark

Jul 2, 2014

Fast, courteous and complete service.

R69Dickinson

Jun 28, 2014

Staff was very friendly and knowledgeable about the vehicle I was interested in. Answered all my questions and followed through on requests.Called the next day to make sure all was ok.

Earl J. Buri

Jun 26, 2014

Very Satisfied with the Sales Staff and the way they handled this purchase.

aaronrodgers

Jun 20, 2014

Bought a brand new 2014 black honda civic coupe. In two weeks of owning the vehicle, I have been in the shop for FOUR repairs. The tint was ripped and scratched on both door windows when I received the car at 9:30p.m. You guys replaced the tint on the two windows. Now the tint on the rest of the windows don't match the two new door windows. Third, there was ring wear on the door handles and scratches on the trunk lid. Got the ring wear out and tried to buff the scratches on the trunk out but they are still there. Finally, there is a water mark on the rear passenger pillar just below the window. You guys are ordering a new seal plus a new window. This is a brand new 2014 honda civic! It's only been two weeks since I had the car. Still waiting on a response of re-tinting the rest of the windows to match the two door windows. First time buying a brand new car and now felt like I bought a used car. Don't buy from here!

Vicki Arnold

Jun 20, 2014

What I like most about Larry Miller Downtown Honda Spokane's Service Center is the people who work there. They are extremely friendly and they communicate with you so even if you have an unexpected wait (which has only happened to me once and was due to a repair I hadn't foreseen), they explain why. I wouldn't go anywhere else and haven't for the last 12 years.

New Honda owner

Jun 20, 2014

Bought a brand new 2014 black honda civic coupe. In two weeks of owning the vehicle, I have been in the shop for FOUR repairs. The tint was ripped and scratched on both door windows when I received the car at 9:30p.m. You guys replaced the tint on the two windows. Now the tint on the rest of the windows don't match the two new door windows. Third, there was ring wear on the door handles and scratches on the trunk lid. Got the ring wear out and tried to buff the scratches on the trunk out but they are still there. Finally, there is a water mark on the rear passenger pillar just below the window. You guys are ordering a new seal plus a new window. This is a brand new 2014 honda civic! It's only been two weeks since I had the car. Still waiting on a response of re-tinting the rest of the windows to match the two door windows. First time buying a brand new car and now felt like I bought a used car. Don't buy from here!

rushdelivery

Jun 17, 2014

The team at Larry H Miller Honda performed a true relay race to get us the exact vehicle we needed in the best possible time. One salesman (Dan) picking up the baton when another (Bud) was down for the count, the sales manager (Ken) stepping in to keep the deal moving along in a timely manner, then on the final leg the finance/paper pusher (Robert?) finished the mile with a strong quick sprint (providing we signed on the correct line ;-) ). But wait; Larry H Miller is going the extra mile...Lydia is taking us cross country with Century Protection, and we have full service for the first few miles...who will we meet on the course next?Did we mention we also picked up parts from (Ed) for another one of our Fits. Move over Boston and Ironman, there is a new competition in town.

Jane Graham

Jun 12, 2014

This was my first service call with my Honda CRV and it was a very good experience. Customer service was excellent and service was completed very quick.

Marilyn Rosenbusch

Jun 6, 2014

I thought the service was great and they finished in exactly the estimated time. The guys are nice and very helpful in regard to all questions I may have.

Brian T. Daniels

Jun 5, 2014

Just had my oil changed for the first time on my new 2014 Honda Accord. My service Advisor Jared Scheller, was very helpful and answered every question I had. I am very pleased with Larry H. Miller Downtown Honda Spokane and would recommend this dealership to any of my business associates. Brian DanielsSpokane, WA

Karen W

Jun 1, 2014

We were treated with such professionalism and courtesy. We highly recommend Larry Miller Honda.

geakeiv

May 30, 2014

Got a great lease deal for a new 2014 Honda Civic. Sales and financial staff were excellent, they were able to meet my expectations for what I needed to comfortably turn in my previously leased car and drive away with what I needed.

j adams

May 30, 2014

service is always great!!

Pam

May 29, 2014

I've always been very happy with the quality of the people, the job and the facility!

TJ

May 22, 2014

I really enjoyed working with your salesman. However when it came to buying I cannot recall the last time I experienced such poor service. He was not prepared. He was arrogant and un friendly. I am a sales manager for an insurance company and I would not have someone like him working for me or interacting with customers. This was the third and probably last car I will buy from your dealership. Previously I have referred several people to your dealership. I have already shared the poor service I received and will no longer refer people. If I was this individuals manager I would keep him as far away from customers as possible so he doesn't do additional damage.

steve luby

May 21, 2014

great job I had an appointment took way too long

Robert Cochran

Apr 29, 2014

The car answered nearly all the requirements I was looking for in a sedan type car that can handle winter driving as well. And it looks great too.

Melissa Verwest

Apr 25, 2014

I wanted to just thank you for working with my friend who brought my car in for its 60K service. I had been waiting for coupons in the mail for the routine maint, but have been informed they are no longer provided. The savings for maint. never showed up as an email coupon either. So, while I am away for work out of the country, I had to burden my friend to take care of my vehicle and bring it in. I sent her with a list and items to discuss. I am happy to report that she was able to get my questions answered even when I had her double check on a service item. I was not there personally to rate the service and I have yet to see my car, but thank you for treating my friend so well as the representative of my vehicle. She is also a loyal Honda customer. Cheers.

jrmidd

Apr 14, 2014

All three employees were very professional, friendly, & knowledgeable. We've already told several people about our experience and recommend them highly. Love our Crosstour!! THANKS

Victoria Linder

Apr 10, 2014

It was great. Nathan, Eli & Joe did a great job. Efficient and patient, it was my first car purchase in 14 years. Too say the least I was a little nervous. Every thing went very well and I am very pleased with my new car!!

John Douglas

Apr 9, 2014

Ron Stein is very knowledgeable and very helpful.

tigri

Apr 6, 2014

We had a great experience we went back and forth on pricing, but in the end we felt we received a very fair deal. Joseph was great to work with and he answered all of our questions. We are very pleased with the car and our entire experience was a very positive one. We also purchased a service plan at the dealership and we were very pleased with the pricing and the attention we received in that respect. Overall, I would recommend the dealership because our experience was awesome!!

Goose

Apr 6, 2014

Very friendly and knowledgeable people.

Customer

Apr 4, 2014

Thanks for making it easy

tmstewart

Apr 2, 2014

I had an exceptional experience with my Larry H Miller Honda service. Great customer service and friendly service team. Jim Freet drove me back to work while they worked on my CRV which was very nice.

Shauna

Mar 27, 2014

Shuttle service was very slow this time.

rhbaltzell

Mar 25, 2014

Our salesman, Harry, was somewhat befuddled at times, and gave us incorrect information on several items..The vehicle we purchasedhad to be sent in from Montana. Several days passed with no update from Harry, so I called and found out the vehicle had not even beenput in transit yet....updates from Harry would have been valuable to us. Enough for now.Jim, in the service department was extremely courteous and made sure the vehicle accessories were installed correctly and in a timelymanner, fact is, Jim is the one who called and told us the vehicle had arrived.My biggest concern would be the lack of communication from the Sales department. In spite, we truely love the vehicle..!!!!!Sincerely........Ron and Zena Baltzell

Bob Anderson

Mar 21, 2014

Service personnel were up beat, efficient, and informative. Truck was out within time frame promised. Great service!

Flora Bowers

Mar 21, 2014

thought I had a problem, found out no, no problem.....thanks to all

Victor C Merkel

Mar 19, 2014

I took my 2013 Honda Civic in for an oil change. The service was great. They even took off my snow tires, and put my summer tires on, at no charge to me.

paullieske

Mar 6, 2014

Everyone was friendly and had positive attitudes. The length of service was pleasantly fast. The service that was done was explained well and no problems were detected with the work performed.

Paul

Mar 1, 2014

Took my Pilot in for break work. Was in and out in less than three hours. Very thoughtful, friendly, and reliable staff.

Jvlahovich

Feb 27, 2014

The visit was for routine service. I appreciated being able to ask for transportation home in advance and having the request noted by the service people. Although I had a lenghty wait for the shuttle (the roads were icy and city traffic slow), the driver was extremely friendly and courteous. The service took less time than I had expected (I could have easily waited), but the shuttle promptly picked me up and took me to the dealership without my having to call for a ride. Thanks to all.

Tracey1024

Feb 27, 2014

We have been taking our 2006 Honda to the dealership since we bought the vehicle. We have always had great, friendily service. The Larry H Miller crew always takes great care of us. Thank you!!!

Jeff

Feb 24, 2014

Had my oil and brake fluid changed and the mechanic pointed out a few things that needed attention. Knowing that most of us are on a budget, they did not push the work but will put a reminder on the next service. Nice to be able to spread expenses out. Thanks for the "No pressure" attitude!

Chris W

Feb 21, 2014

Ever since I purchased my '09 Accord from Downtown Honda I have taken it to their service department for maintenance (and a few minor repairs). Each time I received exceptional service and customer care. The service advisors are attentive and explain whatever issues might need attention, and they are honest about whether those issues need immediate attention or can wait until the next service period. Keep up the great work!

happy camper!

Feb 19, 2014

Dan was very upfront and honest with us when we bought our new CRV. We would recommend him to any of our friends and family.

Perdos

Feb 15, 2014

Richard knows my car, is ready with the paper work when I come in. Everything gets done on time. Car is clean when I get it back. I 'm told the things that will need to get done next time! I fell like he cares about my satisfaction. I make it a point to come when he is there.w

aazzinnaro

Feb 14, 2014

We received great customer service by everyone we interacted with at Larry H Miller Downtown Honda! We are very pleased with our experience and will be back!

smarquis

Feb 9, 2014

A very friendly and professional staff. They called my wife with updates and explained the need for additional work. We are pleased with LHM Honda service, as usual.

marksilver

Feb 2, 2014

We were helping our young adult son purchase his first new car. We actually spoke to Bud several months ago and we were looking at the new FIT. We returned and looked at new Civics. Bud was very low pressure. Since my son did not live in Spokane we had a few issues to overcome but Bud was very patient with us and the process. He gave us a very fair deal. Upon delivery he took time to show all of the features of the car and answer any of our son's questions. Overall an excellent experience.

Iosm

Jan 31, 2014

Fast and super friendly. Made sure I didn't have any questions and provided me with a recap of the service. These guys are great.

vicsea

Jan 29, 2014

Came in for 6 month service on new vehicle. Had low miles so was told I didn't need to do anything yet. However,I was already there and have a 1 year maintenance coverage so I asked that the car still be serviced. Also wanted to make sure that I was doing the required maintenance for my warranty. They did check the fluids and fill the oil. Did not rotate tires but my car did only have 2200 miles on it. Everyone was very pleasant .

Timberwolf06

Jan 29, 2014

I bought a maintenance package for my 2013 Accord. It was time for the first oil change and both the dealer and the car let me know it was time. I scheduled an appointment, arrived 5 minutes early, was promptly helped. The car got serviced and the exterior was washed before I could return from a breakfast stop at a nearby restaurant. Pleasant, polite people. Professional service. The reality is that you get what you pay for, and right now, I'm glad I paid LHM Downtown Honda for my car and its service!

WSU9

Jan 21, 2014

Had an old Honda that I traded in for a newer one. Called, made an appointment and test drove the car I liked online. True to the integrity of the dealership I am very, very happy with my purchase. I don't think I will ever purchase another vehicle without it being from a Honda dealership. Thanks Larry Miller Honda Bud and Dan.

debaucherous

Jan 11, 2014

I got no response from the dealer. Literally no response.I am writing about an experience related to service performed on my 2005 Honda Element. Invoice #66920. Everyone in the Service department treated me with courtesy and was pleasant. But, I am disappointed with the lack of useful support and service provided by your department. I brought my Element in for 2 issues:1)A leak in the front, which I suspected was a window.2)The SRS light was on.1)I was told your window leaks and we dont do windows. I was pretty sure of the leak when I came in. I even told the service advisor I thought it was the window (check the handwritten notes on the service advisors copy of the intake form). Why would you charge me to verify what I told you?2)The SRS light. I was told by your dealership that if the SRS light is on the SRS system doesnt work. I dont understand how this is not a warranty issue. The same parts that replace the buckle would be used to replace the buckle tensioner. Your dealership told me I agree this should be warranty, but you have to call Honda USA because we dont have any pull and cant do anything. This statement is at best very difficult to believe. I cant conceive of a scenario where I as a single consumer would have more pull with Honda USA than an established dealer that has a multi-year relationship with Honda.

mgady

Jan 9, 2014

Am so glad that L.H.Miller has hired Jim as the service manager. We worked with him at a different Honda dealership and appreciated all he did there. It was a great surprise when we walked in for an oil change and he was at LH Miller. He is great.

jmartin3442

Jan 2, 2014

I was happy with the service. I had pre paid oil changes and I appreciate the fact that they washed my car and also diagnosed an issue with my exhaust system for free and gave me a quote. Thank you.

Staciem1274

Dec 30, 2013

Alwayd friendly and promt service. The guys in the shop are very professional and make sure that I am in and out in a timely manner. Thanks guys!

HeatherS

Dec 30, 2013

Fixed my mirror at no charge. Took care of a recall and washed my car. Total appt. was only about 30 minutes and as always everyone is so nice. There are appts. when I do have to spend some money - but the service on these little details and getting a car wash to boot - really was nice

kwolfley

Dec 2, 2013

I ended up dropping off my Honda Pilot for an oil change and saw a Truck in the lot that will fit my needs. I put in an online request to have someone contact me and Bud responded to my inquiry super fast. When I went to pick up the Pilot Daniel was able to show me the Truck as Bud had left for the day to pick up family for the holiday. The next day I contact the office and spoke with Howard and he was working with me on a price with this truck and when we could come in and fill out the credit application. My wife and I ended up coming into the office on Friday and working with Bud with getting all the credit applications up and done. After spending some time in the office we worked with Eli to get all the credit approved and what options of extended coverage was right for us I was able to drive home in the amazing Truck that will be in the family for many many years. Thank you so much for working with me and my wife and around my schedule.I look forward to my next car purchase.

Todd

Nov 20, 2013

Very easy to work with and they let us leave our cars over the weekend as they needed oil changes and were flying out of town for the weekend. However, on the way home a check engine light came on so back we have to go.

Jeff

Nov 19, 2013

I bought my car here and have had it serviced here since. I normally steer clear of dealer service departments, but the Larry H. Miller Honda service department has been fair priced and hasn't pushed for unnecessary repairs. On my last service, they found my battery to be going bad and since it was less than 36 months old, they replaced it for free. Nice customer service!

BretM

Nov 17, 2013

This group worked their tail off to provide me with a great vehicle even with my poor credit they pulled it off. I would easily recommend them to anyone looking for a vehicle.

Lancel01

Nov 16, 2013

Very friendly, competitive price, worked hard to earn our business & ensure our satisfaction. Extremely pleased with our first experience with Larry h Miller. Happy Happy

alfredray

Oct 31, 2013

I brought the car in for a scheduled oil change and also radiator hose replacement, which I was told was needed at the previous servicing. Moreover, I had been told, that certain "recalled" aspects needed to be replaced. This was all fine and I greatly appreciate this thoroughtracking. After the car was finished, while driving it that night, I heard a knocking, metallic noise under the hood whenever I'd hit a rough patch of road. I found this extremely unusual as in the 16 years I have had this 1996 Honda Civic, I have never heard a sound from under that hood... never. The car was returned to the service center the next day, with no question, where your experts worked on it for over an hour checking everything possible as well as test driving it twice. This was impressive. That night the car was driven to Portland, Oregon and then back a few days later. I never heard one sound in all that driving... So whatever was wrong had been fixed. Unfortunately, this did put us off schedule, but these things happen and your service center did everything they could to remedy the situation, which I truly appreciate. I am always very pleased with your work. Everyone is extremely kind. It is an enigma what happened. Everything is fine now. This car has been a stellar, faithful vehicle, one I hope to have the rest of my life. I am extremely fond of it. Thank you...Michael D. Wallace

Scott L.

Sep 19, 2013

I worked with Jim Lantz via emails to find the car we wanted at a good price. He exceeded my expectations. He didn't try to push anything on me and was great to work with. Very professional and courteous. Having had many bad experiences with car dealers, this was a pleasant surprise.

selawless

Sep 18, 2013

I worked with Jim via emails to find the car we wanted at a good price. He exceeded my expectations. He didn't try to push anything on me and was great to work with. Very professional and courteous. Having had many bad experiences with car dealers, this was a pleasant surprise.

Glaze

Jun 12, 2013

We loved the service and staff at Larry H Miller! Dan Montgomery was our sales associate and he was upfront and honest with us the whole way. Got us into the car we wanted at a great price without any hassle!! We will be buying our next vehicle here for sure!! Thanks everyone on staff there!!!

ddkites

May 22, 2013

Loved the salesman Clint. Loved the car. Totally betrayed by the financing dept. I will never ever recommend this dealership to anyone. I realize it is buyer beware and it is my fault for signing the contract but they totally scammed me. When telling them I wanted to use my credit union they just had to push another place that could do the financing with a so much better interest rate. They never bothered to tell me they pack the financing with about $7000 of other items they assure you are all needed when you question a $13 thousand car going up to $20 thousand. After signing the contract and going home I discovered that all the extra charges were not neccessary. Being a widow with no one to guide me with financing I was totally scammed. I wonder how many other buyers fall for the "special financing" and then get kind of rushed through all the extra costs before you even have time to rethink about the great extras. Never use ANY financing but your own with this company. I am just devastated I got so manipulated. I am now responsible for a twenty thousand dollar car that would only have been 13 thousand with my credit union. I will make sure I tell everyone I know to never use this company.

Fisher Family

Apr 17, 2013

December 26, 2012, My husband and I just recently purchased a car from the Spokane dealership of Larry H. Miller Honda. We were purchasing an AWD Chrysler Pacifica. the dealership also thought it was an AWD, it even says so on the back of the car. Therefore, we were even told that it was an AWD from the salesperson. Great love the car, get it home, the next week it snows, and the AWD is not working. We take it into LHM, so they can fix it, but low and behold, it is not the AWD modle, because it does not have AWD. LHM thought it was AWD and so did we because we were told it was and it has the sticker indicating that it does. We worked with them for about 2 months before hand to help us find a car that would suit our needs. It had to seat six minimum, had to be either AWD or 4x4, and did not want a minivan that is what we traded in. I wanted low miles, and had to get good gas mileage that is why the Pacifica was a good fit. Amy who helped us did a great job, she even thought it was an AWD too, because that is what she was told, and it says it on the back of the car. We needed someone who could work with us on rebuilding or credit also. Amy was very helpful in all that she did to find the car. Now as it sits, we were also told by her manager that he would fix the mistake that they made. However, has not done much to fix it we still have the car that is not an AWD. LHM said they would make what was wrong right; the manager said he would buy back the car and get us into something else. Nevertheless, they are taking their own sweet time. They have had long enough to fix this problem with getting us out of the car that we did not want. We wanted a car that had AWD or 4x4, they found us one and were happy, except it is not what they said or it appeared to be. We need it taken care of now; it has been over a month. Moreover, we still have the car that is not what we asked for or paid for, we were hosed. With the 39 plus car, lots that they own they should have been able to fix what went wrong in this bad car purchase. As it, sits now I am not happy with the way Larry H. Miller has handled this problem of poor customer service. In addition, for a car dealership of all people should now what kind of car they are selling. This is unfair to my family not being able to go anywhere in the snow, because of, the lack of concern to make it right. From a very upset embarrassed car owner, of a car that is not right. All we want is for them to do what he said he would do is to fix the problem, buy back the car for what he sold it to us, and cancel the extra things he sold us to make it zero. We also had a trade in, which would need to be refunded back. April 16th still waiting for them to make what was wrong right.

BLACKCRV2010

Feb 10, 2013

Jim Lantz did a great job of cutting through the BS and getting the deal done quickly---did not have to sit through 3 separate visits with the floor manager----we just decided on a fair price and finished the deal---other dealers should take note that this is how it should be done---not everyone is dumb enough to be sucked into the traditional "hard sell--good cop/bad cop" routine. Great car too---we will see about the service......it has to be better than the clowns at Larry H. Miller Toyota

SteelerFan

Dec 23, 2012

Brett and Randy were extremely professional and were able to answer all of our questions without hesitation. My wife and I were treated with respect and we wanted to let you know that we will be back for to see you for our next Honda. This is my third Honda from Downtown Honda, and I have always left feeling that I got the best deal possible and I totally enjoy working with professionals who know their job like Brett and Randy. Hopefully if things work out for me this year, you will see me next year for a new Ridgeline. We really enjoy the ride and features of our 2013 CR-V, Thank you again, and Merry Christmas to you all.

kurtandellen.holland

Oct 28, 2012

Treated a female coworker poorly, tried to force her to purchase extended warranty and other "adders", she was in tears - attitude changed when I returned to the dealer with her. JERKS

bdriley

Aug 14, 2012

I took my car in for 2 reasons: to get the fan fixed and to put touch up paint on a couple of chips in the paint. I made the appointment online a week and a half in advance and they told me in an email that they would be able to do the touch ups for free so long as the chips were small since I had the paint of the right color to bring in with me and that the fan repair would take about 2-3 hours. When I arrived they knew pretty much right away what the problem was with my fan just by the description but they told me they couldn't do the touch ups because the guy who does that isn't in on the weekends. When I complained saying that I had been assured in email that it would be done they said they would find someone to do it. About 2 and a half hours later they called saying they didn't have the part to fix the fan but the problem was exactly what they thought it was and did I want to wait until Tuesday for the part to come in. When I picked up the car they didn't really understand that I would not be back to Spokane again since I was moving out of state. They eventually said they would call the Honda service center in Lafayette, IN (where I'm moving) and check if they have the part in and would fix the fan. They said they would call Monday to tell me what they said. They never called back. Additionally, the touch ups they did were very messy and whoever did it didn't remove the rust in one spot before applying the paint. That is going to cause problems in the future for sure when it starts to chip again. Overall, I am very dissatisfied with the customer service and the quality of the job they did. They didn't order the part ahead of time even though they had an almost certain idea of what was wrong in the comments I left when I set up the appointment online. They lied to me in email assuring me that it would be no problem getting a professional to touch up the chips in the paint (the guy who did it is NOT a professional). They took over 2 hours to let me know that they couldn't actually fix the fan. Why did it take so long when the time estimate to actually FIX the fan was 2-3 hours? They said they would call another service center to ask if they had the parts to repair our car and let us know what they said and they did not. I will never return to that Honda service center even if I wasn't moving out of state.

Ebber

Jun 23, 2012

We were treated very well her and they got us exactly the car we wanted. Brett McMahon went to great length show us what was available. The whole sales department represented the Dealership in a very business, yet friendly, way. When I buy my next car this dealership will be my first stop

Robert

Mar 19, 2012

this dealership is the best and friendliest in the Spokane area. They do not have to treat customers as nice as they do but they do that and more. This is my dealership for as long as i need a car.

LoveMyHonda

Dec 11, 2011

I've been buying Honda's since the 70's. When I need service, Brad is helpful and pleasant in the service dept. This time I was looking for a new car and Brett McMahon was great to work with. He worked long and hard to get me the exact car I wanted, and at a good price. I love my new car. I am very pleased with my whole experience at LHM Honda.

Avenger

Nov 9, 2011

As a female with little to no buying experience, I felt well taken care of and everyone was friendly and honest with me. I had credit issues to work with and never did I feel less important than anyone else during the buying process. Everything was explained to me so that I could understand it, and the sales people were very attentive. I needed a quality vehicle for my family and Joe M. made sure we were taken care of. I will for sure be returning to the lot for future use, and I will recommend this lot for friends and family use.

Rick C.

Nov 4, 2011

Having to go into a auto dealership to purchase a vehicle is not my cup of tea! I have had many bad experiences from high pressure salesman to shady sales managers and empty promises. I saw some of the used vehicles on the lot at Larry Miller Honda they looked really nice and I did want a Honda. Having heard only good things about the delearship I decided to take a look. I was greeted warmly by an a very nice salesman, Brett McMann. He was polite and very helpful. told me about each car I was interested in purchasing He let me test drive several vehicles and did not presure me at all. I didn't buy that day but came back the next and purchased a vehicle. The credit manager made it a breeze to buy the vehicle, got the payments down within my budget and was in and out the door within in 2 hours. The best, easiest vehicle purchase I have ever had. I would buy from them again and highly recommend them. They are great!

ridgeline owner

Nov 4, 2011

I have been going to this dealer for a couple of years now and have not had a single problem. They always go the extra mile to get it right.

still waiting

Nov 4, 2011

We were very happy with our purchase but took a lot to have them follow through with promises they made. Still waiting for the gift card they promised because of their last mess up. Thinks were really good with the GM that left but the new guys need some work

Mixed Emotions

Nov 2, 2011

My experience with Larry H. Miller was outstanding until I sat down with the gentleman who went through all the paperwork and signing. I felt pressured and uncomfortable after I declined the additional used car warranty. I had to decline a total of three times, and after this, he seemed quite flustered or "put-out." After a trip to the restroom, I came back to do the final "signing," as my paperwork had come back from the bank. He explained to me that my payment had gone up quite a bit because my interest rate was a fraction of a percentage point higher than previously anticipated. This made absolutely no sense to me, and I asked to review the sale. As I went over the paperwork along with the help of my [truly fantastic] sales person, we discovered that the finance manager had indeed added the insurance that i had vehemently declined. He passed this off as an accident & became very flustered. I believed him initially, but after some thought, realized that large jump in monthly payment because of a slight difference in APR should be an easily recognized error for anyone who works in finance. It bothered me to realize that had I not been experienced in finance myself, I would have unknowingly trusted him and signed, purchasing the added insurance that I did not want. Did this happen because I was a younger woman shopping on my own? I won't ever know if it was an honest mistake or a blatant attempt to make more money off the sale. I absolutely love my vehicle, and in my several trips back I've been nothing but pleased with the employees at Larry H. Miller. My experience with my salesman was outstanding, as was that with his manager. The incident with the finance manager left a VERY bad impression on me, and though I will continue to use the dealership personally, I would warn any friends of my personal buying experience, and tell them to be careful about what they're signing.

Honda Convert

Nov 2, 2011

You have a top notch customer orientated team. I couldn't be happier with the service we received.

Lucky

Nov 1, 2011

Everyone went out of their way to make you feel comfortable and that all your needs were met. Your salesman Drew, checked and rechecked to make sure everything went as smooth as possible for me. I've worked 42 years in the retail business and people impressed me as going out of their way to make sure the customer was completely satisfied. Thank you.

Average Joe

Nov 1, 2011

After shopping a couple other dealers for a CR-V, Larry Miller Honda was the first to search for the specific model we wanted--the other two dealers wouldn't look any farther than their lot. They had what we wanted "in-bound", but took the time to find one at another dealer so we would have it sooner. As they were getting a plan together to get one from another dealer, the delivery truck pulled up with the exact model/color we wanted. Costco pricing made the deal easy, and the service department prepped the CR-V right away. When we purchased it late on a Sunday afternoon, the Parts Department was closed. We had to come back to get the optional floor mats...no big deal. Everyone we interacted with there was pleasant, friendly, and treated us like friends not customers.

AlwaysHondaFan

Jul 26, 2011

We needed to have our Honda accord's keys made. Larry Miller Honda's receptionist was very pleasant to inform me about their operation hours and the fact they do make keys. Also I read their reviews and decided to go with Larry Miller Honda because not only other customers like them but also the store GM took time to responds to those unsatisfied customers' comments. When we went, the workers were busy yet didn't ignore us and kindly redirect us to the right place (Parts department).After explaining our situation, the person who helped us at the Parts depaertment was very helpful and quick. Unfortunately I don't remember his name. The keys works wonderful and way better than our copied keys. Thanks.

The Augustus

Jun 5, 2011

I was exceptionally pleased with the service provided by Larry H. Miller's Downtown Honda in Spokane, WA. The car itself is in excellent condition and was bought at a reasonable price. What impresses me the most with the people at this car dealership is the friendliness of the workers. I met with salesmen, repairmen, several managers--they were all courteous and did what they could to make my experience at the dealership a pleasant one. This is my first car and though I was an obvious amateur, I was assisted the whole way. There is no doubt in my mind that my future business will be exclusively with Larry H. Miller's Downtown Honda Spokane.

patti richards

Apr 21, 2011

Found this dealership very courteous and friendly. Helpful in every way. Met every need. Finance department was knowledgeable and gave great service without pushing. As a female, I would recommend this dealership to other women as I was given utmost attention and superior service without having to rely on a male presence to determine best practice. When Greg was not present, Brett took over and gave us attention and they shared the sale with each other. Terrific team work.

kenfry

Mar 24, 2011

The sales staff (Kevin Dodson) was knowledgable and very helpful without being pushy. The price of the new vehicle was clearly evident and very fair in comparing other dealers. In shopping for a car, this was a good experience with people that really seemed to care about our time and needs.

chorder

Nov 22, 2010

Bought 3 brand new Hondas in 2005 from this dealership. Had all of my services withthem and I am really satisfied in my dealings with them. We, my niece, April and I,want to commend Nalo with the service department for his friendliness and genuineconcern for us. When we have problems with our Hondas, we always feel comfortable calling him and expressing to him what our concerns are and we know he would alwaysrecommend the best course of action to take. He is like a brother that you can calland ask for guidance. He is one of the main reasons why we go to Miller Honda for ourlube, oil and filter although we can have this done closer to home in Wandermere.I know that if I have to buy a new car, I would always go back to this dealership. They gave me the best deals on the 3 Hondas that I got.Corazon P Horder

mreding11

Oct 18, 2010

Richard and the rest of the staff were very nice and accomodating, but the prices were AWFUL! I went in for a standard 50k mile check-up and the labor/parts to perform the standard 15 point inspection was $215!! I change my own oil and air filter, so I didn't even have them do that for me.....probably would have cost me more. I was already in for $215 and declined the remainder of work they suggested. That would have put me up to $450-$500 total. I called another private local Honda Certified repair shop (that has been given rave reviews by severals friends and co-workers of mine) and they quoted me $200 for ALL parts and labor.....even the stuff that the dealer had already done. Long story short.....I had an extremely poor experience with the service shop at Larry H Miller (formerly "Downtown Honda" back when I had purchased my vehicle from there) and have not brought my vehicle back since. The downtown location is closer to my work so I thought that with new ownership I would give them one more shot. Extremely disappointed that their prices were not at least competitive.

heatherbutler

Oct 2, 2010

I absolutely loved the experience taht I had at this dealership. I needed to trade in my 1999 Ford Taurus for something newer, and I felt so comfortable while I was shopping. I was offered a very acceptable price for my trade in, and the Suzuki SX4 that I bought was marked down in price. I checked Kelly Blue Book, and the price for the car I bought was right on the money! I didn't feel pressured or taken advantage of. Plus, the extended warranty that I got on the car is well worth the money; it covers almost anything that could go wrong with a car!

HOLLIBG

Sep 30, 2010

We have bought over ten new cars and I have to say Larry H. Miller Honda Spokane is by far the best dealership we have ever dealt with. The process of buying a car was very simple. Jim Lantz our salesman was outstanding to work with. To purchase a car from Larry H. Miller was simple, straight forward and honest. My wife and I walked out with a new Honda Pilot. Excited about the SUV but more importantly excited about how we were treated by the dealership and Jim Lantz. Larry H. Miller has a no commission based structure. Jim presented what we would get for our trade in, which compared to all my research. The price for the Pilot was right with all the search engines recommendation for a fair value purchase price. Very little negotiating for both automobiles. It was awesome. We have owned the pilot for almost three months and have been contacted numerous times to see how we like the Pilot, do we have any operating questions, and so forth. We have been so impressed that anyone who ask how do you like your Pilot? We say "We love it, and go see Jim at Larry H. Miller, they will treat you right."

D Riley

Aug 24, 2010

I first called to see if Honda would do an oil change for a Nisson Maxima. I had a Civic for years and always liked DT Honda and their service so thought I would try and see if they could still help me. Yes! Yeah! I was greeted by Steve Miller who has welcomed me to your service dept for years. He is so friendly and personable. Almost the reason to come to DT Honda to have that kind of greeting. I said I had a squealling belt and if they could look at it as well do the oil change. I got a call back that they could fix the belt for me which needed replacing. He told me the timing and price which I felt was very reasonable. I was so relieved to have the belt changed and oil done. Plus your pricing for the oil change is much better than a certain competitor plus I received a nice clean car. Thank you DT Honda for taking a competitors car in. Still a happy customer of yours since 2000.Dorothy

llamas5

Jun 11, 2010

I am 33 years old with 3 kids and I am a car guy and I knew what I wanted. Chris helped me get excatly that. I went in looking at a MDX or a Pilot. Chris showed me both with no hassle pulling me towards one or the other. I brought the entire family and was very pleased with the professionalism and courtesy. The whole car buying experience usually makes me not want to buy a new car but we were in and out without the kids going crazy tearing up the place and my wife saying that's enough lets go home! So I have to say buying my new to me MDX was the best car buying experience I have ever had!

papergirl

May 29, 2010

Chris Kreighbaum was great to work with! I'm not ready to make an automotive move at this moment, but Chris was respectful, kind and knowledgeable with his product. I will definitely go to Chris when I make a decision on purchasing a vehicle! Great job, well done!

rdeibel142

Mar 12, 2010

I was fairly certain that I wanted an Accord when I went to the dealership. When I entered the showroom Shaun was there to help me and answer questions when I had them. He gave me space to examine the cars at my own pace and was not aggressively selling the cars. I really appreciate that. When I had questions about the Accord he answered the questions I asked and gave clear answers. When I was ready to see and hear about the other features of the car Shaun was ready to present that information.I really don't like high pressure sales techniques and have walked out of dealerships that tried to use thaose methods to try to sell me a car. I think that how Shaun treated me as a customer was just right for me.

Xrossbow

Mar 9, 2010

Wife goes in for a simple oil change on a Honda van. Leaves with a $225 bill. Was told she needed a 30k service and did not understand the implication of what the total bill would be. Was told that they ran out of time for all of the service or it would have been in the $400 plus range.Come on... $81.88 for changing the cabin air filter, a 5 minute job that I had just done a couple of months before for $20.It's the last money that this dealership will see from me.

Vahan

Mar 4, 2010

Brought in 06 Ridgeline for a routine 30K service-- Specific basic tasks, inspections and fluid replacements. All items performed for this service are on a check off list. There were no unexpected findings,problems or issues. Yet, my invoiced amount was $85 more than the quoted $450--19.8% more. If they perform this 30K service on all Hondas, they should have a pretty firm grasp of what this should cost. I really believe that when I dropped my Ridgeline (and was again quoted $450), then when I also presented a 10% off any service coupon--they made up their minds that they would recoup their 10% and then some. Will continue to support Honda--a great product--will never again support this dealership.

scapes

Feb 7, 2010

We were looking for a car and could not have been happier with the assistance we got. Scott was WONDERFUL and took us for a test drive of a couple of different cars. We felt like we got a good deal and they went out of their way to help us out with the financing, coverage, going over exactly how everything worked, and at all times treating us respectfully and in a friendly manner. We love the car, appreciate the feedback and help we still get to this day. We have and will continue to recommend the services to friends and co-workers. We also appreciate the computer emails and info we receive that way. What a great idea that was !! Thanks for everything, Bob and Shirley Capes

Jack Silzel

Feb 6, 2010

I gave customer service, friendliness and overall experience a great rating because it was great. It was a friendly discussion without excess pressure. The sales discussion was friendly at all times. I felt the price we agreed upon was fair. I did not accept their offer for my trade because the tradein value placed on the Accord was less than what the value was to me. I understood their pricing policy as they also understood my reason to keep the car. Scott convinced me to upgrade to the Touring model and the navigation system has been better than I expected.This is the fourth Honda I have purchased because they have been dependable and comfortable transportation. The new 2010 Pilot has more than exceeded my expectations.

sethj

Feb 5, 2010

We went into the dealership to see if we could get out from the Trailblazer we have and into a Honda Odyssey (we have 3 kids under 4). We were met with a warm welcome and advised that they had a kid area. ++++ NOTE TO PARENTS: If you ever go to a dealership that doesn't have an enclosed kid play area make sure you turn around and leave! ++++Larry H. Miller has a nice kids area with movies and plenty for the little ones to do and it has a door that can be closed! Scott allowed us to take turns going out and looking at the Odyssey's and test driving them. We unfortunately were not able to get one due to the amount we were upside down in our current rig. When the time comes where we can get into an Odyssey we will most defiantly go to LARRY H. MILLER HONDA SPOKANE!Thank you again Scott and staff!

annietb

Jan 24, 2009

I was debating whether to get an Accord or Camry. Dt Honda let me take the car home for the night with no strings attached. When I bought it, though it was brand new they detailed it and filled the tank with gas. The salesman had a no pressure attitude, and really knew what he was talking about.