Used Cars for Sale at Larry H. Miller Lexus Murray in Murray, UT

Flower

Oct 2, 2016

Everyone we worked with were very professional and knew their stuff which made our purchase stress free. Lexus offered Upscale hospitality and professionalism. Great job

Linda801

Sep 30, 2016

Great service, what you would wish for in a car dealership. Employees were all excellent and courteous. We would absolutely recommend this dealership to our friends and relatives.

Sally

Sep 29, 2016

LHM Lexus is the best because of their people and their product. I recommend you stop by and ask for Mark if you're looking for a good deal with no stereotypical sales tatics.

Happy Buyer

Sep 29, 2016

I was sold by the quality of the vehicle. On top of that, great customer service. They treated me with respect and I wasn't pressured into anything. Great experience and very satisfied. Patch was a great salesman and Yuen was great and took good care of me with financing.

Palmer

Sep 27, 2016

I have wanted a Lecus for a long time. The Larry H Miller dealership made it a very nice experience. I appreciated the professionalism, the friendliness, and the courtesy. I would certainly recommend this dealership and the car to my friends and family. Thank you

Burt1022

Sep 25, 2016

Great customer service!! Everyone was courteous and friendly!! Nice atmosphere with excellent accommodations. The car has been nice so far. Since it is a Lexus it should last is a long time. Everyone was very helpful.

Eric

Sep 20, 2016

Thank you LHM Lexus Murray!The customer service was excellent and the attention to detail shows. This was the best experience I've had buying a car.

Russell Jolley

Sep 13, 2016

We recently purchased a GX from LHM Lexus and it was the best service I've ever experienced at a dealership. Everyone was friendly and polite. Even the people not helping me was polite and helpful.I will definitely come back even if I'm not shopping for a Lexus. Five star service..

Lvmycar

Sep 12, 2016

My experience with Larry Miller Lexus dealership has been wonderful. Everyone there are so nice and willing to help the customer. The sales person, parts, and service department are courteous and willing to help you in anyway they can. I would recommend them to purchase your next car.

andrea6988

Sep 9, 2016

I haven't had good experiences with salesmen in the past but ours was great. I feel like we got a fair deal on a great car. I would buy from them again.

Happy customer

Sep 7, 2016

The dealership was honest and very helpful. The salesman did exactly what he promised in a timely manner.refreshing. The person handling the closing explained the Extended warranties so that I could understand. And made very good recommendations

Jeff77

Sep 6, 2016

We had a great car buying experience at LHM Lexus. Nico, our salesman, worked with us to find just the right car and made the whole process smooth and enjoyable. Thanks Nico!

Covey

Sep 3, 2016

I really enjoyed our experience with Nico. He was a nice blend of informative and helpful but not too push. I would highly recommend Nico and the dealership.

NotCarExpert

Aug 29, 2016

Salesman was great, fair and knowledgeable- no pressure. Just took a while to be able to meet with Finance Manager. Would still definitely go back.

Bob-L

Aug 28, 2016

This was a realativaly painless experience as far as purchasing a new vehicle goes. The salesman Michael Pearson had answers for all my questions and a lot of information on the RX350 I was interested in he was not the least bit pushy. I went to the dealership to just test drive a RX350 had no intention of buying one. So far My wife an I are extremely pleased with the purchase, love the 2016 RX350. The tech guy Robert Flores was very helpful on the technical information/questions.

Jackson

Aug 28, 2016

Greatest experience buying a car at a dealership! Tyler Peterson was awesome to work with and Tom Roy was amazing as well to wrap up the deal. Thank you excited for my new Lexus!!

LINDS.nelson55

Aug 22, 2016

Came to get recalls done on my 2008 is ended up buying a 2016 had the best customer service expierence was waited on hand and foot! Could not say anything bad about this dealership and the people that work there!

Nash w

Aug 22, 2016

My wife and I were very impressed with all aspects of our purchase of a Lexus RX350. The sales women was very knowledgable and enjoyable to visit with. Our RX 350 was ordered which involved a waiting period and when it went over the expected time our sales women provided us an exceptional loaner (also a new RX350). This was much more than expected and allowed us to spend more time learning the vehicle. The contract person was as also very friendly and clear while reviewing the final pricing. Then their technical person schooled us on the numerous electronics and was equally qualified and personable. I have already pushed my parents to a Lexus as a result of our experience. We have no recommended improvements. Thank you for the great treatment and wonderful car. Regards Nash

Apple13

Aug 13, 2016

After a subpar experience at another dealership we were treated with respect and honesty by Johnny D at Lexus. My least favorite part of buying a car is the back and forth and Johnny made sure that didn't happen! Not only did we get an awesome SUV, but the service was excellent as well!

Singh

Aug 11, 2016

Nico helped us get the car we wanted at the right price and worked very professionally and courteously. Great overall customer service at Lhm Lexus!

Lexus lovers

Aug 11, 2016

We highly recommend LHM Lexus Murray for both car purchase and service. We were very pleased with our recent RX purchase experience, and got a great deal. The Sales and service staff is always helpful and friendly. The loaner car program is great.

Happymom

Aug 9, 2016

Working with Nico was a very pleasant experience, he made buying this vehicle a pleasant experience. He spent time explaining things to me and was very accommodating in meeting my needs as did all the other staff that helped in getting me the car I wanted. Thanks to all.

Karen34

Aug 9, 2016

We found the sales people to be very helpful. & especially our salesman Greg. He was very knowleable & answered all our questions. We were not really going to buy a car yesterday, but because of him of him we did!! Also the finance man was very good too! He explained things very well & helped us through quickly. We appreciated all his help.

Carole1234

Aug 3, 2016

Salesman (Brad Rabe) most helpful in explaining all aspects of car. Business Officeman also patient and accurate. Honest and helpful! I appreciated ambience of waiting areas and clean restrooms. Brad greeted us as we arrived and stayed with us through out.

ck4704

Jul 30, 2016

I manage a 2.6 million dollar territory for an Ethanol producer dealing with c-level executives (and above), the US Government, and some of the largest Pharmaceutical companies in the world. Through my experience as an account manager I realize the importance of "white glove" service, of selling on quality and closing on price. Most importantly, I've learned the value of closing a sale as a "problem solver" and not a numbers chaser. Troy was the embodiment of the former. He treated me like a customer whose problem he could solve and not one whose problems could help him boost his sales metrics. He was articulate, able to listen and sympathize with my concerns and adapt to my problem seeing beyond me as more than a sale, but rather helping me bring my vision to life. Lexus as a brand is about the experience, the white glove "luxury" service, and Troy truly made me feel as though my problems were his own, and that together we could solve them through a careful navigation of a complex deal. The sales experience goes beyond offering free beverages and snacks (that's merely a false veneer of caring), Troy really went above and beyond simply because he wanted to see me drive out in a new car, and wouldn't accept any other solution to my problems. He knew that's what I needed, and he made it happen. Honestly, both Troy and Tom are very valuable assets to your dealership, and I hope that you appreciate and value them as much as I do. I would not hesitate a single second to recommend Troy to anyone I knew that was looking for a new car. Thank you so much for taking a daunting task, making it a shared problem, and helping me solve it.

Happy Jackson customer

Jul 28, 2016

Great, responsive sales person. She took it upon herself to personally deliver my car. Easy to deal with and in general had a very good experience.

anhtu

Jul 27, 2016

We were looking for a specific car, and the sales person found one that matched our liking. They were very nice, answering every question that we have. The car buying experience overall was great.

bmeister551

Jul 27, 2016

The folks were very attentive and professional across the board of your organization. It was a extrem pleasure to do business with such a great team. Thank you

Car Hawk

Jul 26, 2016

Everyone was genuine in greeting us. No high pressure sales tactics. Both Brad Rade and Tom Roy were very courteous and helpful. We drove 3 cars before deciding on the car, mileage , and color. We were impressed at the "extras" that are included buying a Lexus vehicle.

Wilson09

Jul 24, 2016

I was interest interested in purchasing a used RX 350. The sales person was able to find me a perfect car without traveling to Salt Lake City. We do have everything over the phone and the car is perfect. Just what I wanted!

Tomegibson

Jul 23, 2016

Purchased Lexus Certified RX 350. No pressure, personable sales person, Chari. She was knowledgeable about the car. She was professional, helpful, and a pleasure to work with. Thank you Chari! I currently own a ES 350 and have it serviced here at LHM Lexus, Murray. I have purchased more cars than I can remember, many from dealerships. But none as Great as this dealership. This dealership is head and shoulders above ANY other dealership I have worked with in my entire 66 years. The professionalism is outstanding! The personalism is Superior! Chari Wilson made our experience very enjoyable with personablism and professionalism. The Finance Officer Lyndon Shamy was also a pleasure to work with. He expertly guided us through the process quickly and professionally. Thank you Lhm Lexus!

Chief

Jul 21, 2016

Liked sales person, finance person service person was a bit grumpy and seemed put out. Dealership facilities top of the line. Wish the dealership was closer to where we live.

Ray N

Jul 18, 2016

Gregg was wonderful to work with. He was very patient and was more than willing to deal with my questions and concerns in choosing the right vehicle for our family. I feel that me made recommendations that took my needs into consideration. The entire staff was courteous and welcoming from the time I entered right up to the time I left the lot with my new car. I'd go back in a heartbeat!

Cheap guy

Jul 16, 2016

Great salesperson ; other staff were friendly and helpful Got a fair price for I hope a wonderful automobile Brad was great. Lyndon Shamy was friendly and knowledgeable but a but aggressive for my tastes

Lt5vett

Jul 15, 2016

Non aggressive very friendly and courteous sales staff. These folks went out of their way to make the experience a good one. Would absolutely give them my strongest recommendation.

Big Sur

Jun 29, 2016

Try Larry Miller Lexus once and you'll never go anywhere else. What else is there to say?

AshleighNMiller

Jun 23, 2016

Nico went ABOVE & BEYOND! Thank you Nico for providing us with outstanding customer service and getting us into our dream car! This was hands down the best experience we've ever received at a dealership. Also, a big thank you to Lyndon in Finance for giving exceptional customer service as well. We will most definitely recommend anyone to this dealership! We will continue to be returning customers and always be apart of the Larry H. Miller Lexus FAMILY. 5 stars!

Ruth45

Jun 14, 2016

Our experience was very good and exceptionally satisfactory - we were especially appreciative of Nico's outstanding and caring service.His professionalism was awesomeness.P.s. He kept giving us goodies!

railraod1

Jun 6, 2016

He always gets me in and out with everything done.................do hot have to make trips back for little things...........taken care of the first time..........

lovemynx

May 24, 2016

My service went well, the sitting room is always a treat. The mints on my dash at the end were a nice surprise and the staff had efficient communication. Thank you for taking care of me and my car!One thought, the automatic emails received after confirming an appointment come from "ablackmanatlhmauto.com" this shows up in the inbox looking very strange. I am married to an African American man and receiving "ablackman" in my inbox strikes me as odd. I realize this is probably the set up of your email system but might be worth changing to a full first name and first initial last name. Not necessary but a suggestion.

kiva

May 7, 2016

I have been going to Larry H. Miller Lexus since 1991. The service department is efficient and looking out for the client's best interest. I highly recommend them

Lexus fan

Apr 28, 2016

I enjoyed working with my salesperson, Ken Robinson. We had a good relationship atthe Lindon dealership so I contacted him when he moved to Murray. Ken is helpful and knowledgeablebut not pushy. Unfortunately, that is not always the case in the auto business, and even at LHM.We also like driving a Lexus automobile. This is our 7th so far.

Randy B

Apr 27, 2016

service manager knew about status at all times and knew solutions for the problems my car had. exceeded all expectations.. good job Mr. aaron blackman.

RF bomb

Apr 24, 2016

I always know when I take my car to him it will be done well and done quick. Could not ask for a better Service Writer.

Vjduke

Apr 20, 2016

I took my non-Lexus vehicle in for a minor repair and state emission and inspection. I found the service dept to be very clean and efficient. I made my service appointment online and requested a loaner vehicle. I dropped it off and was back at work within 30 minutes. A rep called with the details within a couple of hours. Very happy overall!

Andrea

Apr 14, 2016

I want to Highlight several people that work at the Murray Lexus Dealership. Adam and Chari.I had a complicated repair that required hours of correstpondence, both via phone and email to get support from Lexus. Adam went above and beyond by contacting Lexus to make sure they would "cover" the costs of this repair that initially weren't "under warranty". In addition, Chari Wilson worked with Adam to make this experience the best it could be for me, both from a service and financial standpoint. Their customer care involved so much time & energy - I really appreciate both of them. My gratitude is immense and I am extremely happy with my experience. Thank You so much! Great people and Great Dealership...

Some guy

Apr 10, 2016

I enjoyed the services and friendliness of the service members such as Rambo and John provided for me. I am fortunate to meet both of them, give them a raise.

Magdalee04

Apr 5, 2016

The employee who attended me took really good care of my. I had to take my car there a second time for the same problem and he make sure my car was actually good to go before leaving me pick it up. Also always informed me about the progress, I liked that very much.

Kathy

Apr 1, 2016

Brought RX F Sport in for servicing. Everything was great! Had the oil changed. Service was perfect all the way around. My wife drives the car and she is very satisfied with the services when we get them.

Louise

Mar 27, 2016

You are so awesome! I have been treated with the best of service! I just wished you carry seat covers! I love my car & service!! Thank you

K.G

Mar 15, 2016

It was such a great experience to have people actually listen to my needs and what was important to me. They didn't try to sell me on something i didn't want. I left with the car i wanted and the price i was comfortable with. As a single mother, they understood my priorities and my needs. Thank you to Paul Blanchett, Brad Rabe and Tom Roy. They were all the BEST people and most of all, they showed kindness. THANK YOU!!!

Sc5972

Mar 14, 2016

No hassles at all. Very straightforward and stress free. Friendly, efficient, and relatively inexpensive. Used the prepaid maintenance plan to cover the annual safety inspection.

Don K. Hodey

Mar 14, 2016

I had come to think of customer service as the next casualty on the endangered species list. Instead, LHM Lexus has taken it to the next level. In the 8 years since I began going there I have never felt that I was being upsold service that was not needed. Their passion is working with me to maintain my vehicle for peak performance. Even the waiting area is pleasant and I have often called it my favorite mobile office in the city. They simply do things right. They have my highest recommendation.

Lexus owner 123

Mar 7, 2016

Terrence is informative and efficient. He always returns calls if he is unable to answer at the moment and is patient to answer any question about the service of the car.

Jimmy

Mar 2, 2016

I have had my Lexus serviced at LHM Lexus from the beginning and Mandy Littlefield has always been there to assist me. She is excellent

Jburrell

Feb 27, 2016

I have NEVER had a bad experience with the service department at Larry Miller Lexus. I use this service department exclusively for all of my car needs.

sc&jp

Feb 25, 2016

Work well done in pleasant setting. Work done in timely manner with car washed on its completion.Discussed navigation system and had suggestion to come to work with tech person.

MayCrew

Feb 25, 2016

Enjoyed purchasing 4 vehicles from LHM Lexus for our family and kids. Scott Malcom did an incredible job throughout the sales process and Rob in delivery was beyond amazing. I've also had them perform various services on our vehicles and all I can say is that it couldn't get much better. BTW, I have the opposite view of their Lindon location. We purchased a new vehicle down there a couple of years ago and the experience was horrific to the point that if the Lindon site has a car of interest, I have them send it to their Murray location. Maybe the GM in Lindon should take some time and learn from Jim Brown in Murray...

Teri

Feb 24, 2016

I love LHM in Murray. I feel like I get personalized attention. Glad I didn't buy my car in Vegas! The cost of maintenance is rather high, but I think my car should last forever because of it!! I really love my Lexi!

Roma15

Jan 26, 2016

Service staff are very nice, constantly giving updates of the service and timing for faster service. Service fees are a bit higher than somewhere else but you get reliable results.

Twitch

Jan 18, 2016

Very expensive to do business here; but I can always count on reliable results. There is no better built vehicle than Lexus and this dealership matches that theme.

Tom21

Jan 16, 2016

My son convinced me to just go look. Stacy took great care of us. I think we got a good deal and my wife loves her new car.

Lexi

Jan 14, 2016

Very little negotiating. Greg Timko was very professional, personable and able to answer my questions. Tom in Finance was amazing. There is no doubt that he knows the business. He is a wiz on the computer and extremely nice. We post dated a check without anyone batting an eye. Great experience! I would do it again.

Don Mathews

Jan 14, 2016

Having purchased luxury brands for some time now, an expectation has been created in my mind. The team at LHM Lexus has raised the bar on other dealers. My experience with this purchase was by far the easiest, quickest and most professional I've had in 20 years. Wade Henrie hit it out of the park!

Ca1atrava

Jan 10, 2016

LHM Lexus of Murray service dept. is 2nd to none! They are always polite & on top of all your needs when you visit. Keep up the great service!

nguyenent

Jan 5, 2016

The dealership has a very professional and experience staff , communication and follow through is excellent I would definitely come back to buy again from them.

Shelbyf36

Jan 5, 2016

I worked with Brad Rabe and he was amazing to work with! He was incredibly helpful and friendly. I had a wonderful experience purchasing my car!

brendafking

Jan 1, 2016

They were a great and professional group to work with.The salesman was great, the price was fair, the trade-in was exceptionally good and they are all just super nice people.

minerwelder

Dec 27, 2015

We purchased a used truck, after a couple of hundred miles it had a check engine light, we live 5 hours from dealer and it was a different brand, they payed to have a closer dealer fix it even when it was out of warranty, it's been a very good experience.

Sunbrookfun1

Dec 14, 2015

No Complaints. Great service and superb dealership. I have nothing to complain about or suggestions to make. The service was prompt and the job done right. The personnel have been exceptionally helpful.

BobbinOK

Dec 4, 2015

The staff is helpful and professional, the waiting room is absolutely awesome with good food items, TV, couches, tables, a play area, clean restrooms. Total quality, I want to always own a Lexus because of the service there.

Doc P

Dec 4, 2015

This is the 8th Lexus we have purchased from LHMLexus. So, obviously, we are happy with Larry Miller Lexus! We will continue to buy from them in the future.

Suresh

Dec 2, 2015

My experience was exceptional. I am happy with the dealership nad would recommend then to friends and family. The staff was friendly and willing to lisyer to my needs.

Service11.2015

Dec 1, 2015

The service attendants, specifically Ethan Peterson was very professional, attentive and excellent Great service, and Gregg Vranek our salesman when we bought our Lexus year has did an excellent job for us and continues to provide us excellent professional service. We will definitely go through him again and will highly recommend him to others.

MaryLou

Nov 23, 2015

The LHM customer-facing team is amazing! From the first face you see as you pull into the service bay to your wave goodbye, the experience is pleasant. The facilities are clean. The snacks provided are a nice touch. Room provided for kids is great. Plenty of comfortable seating while waiting. Best of all, regardless of the service representative you work with, you are treated with respect, professionalism, and kindness. I really appreciate that they keep me updated on the progress of the service.

JacksRX

Nov 16, 2015

After making a service appointment our faces and our Lexus were recognized the moment we drove into the service area. John Fabbi our service specialist came out and greeted us and asked about any concerns or items that needed special attention. Our concerns were noted and we were invited into the waiting area where complimentry beverages, snacks, wifi etc. made the time we waited seem short.When the vehicle was serviced, washed and driven up and ready, our service rep. noticed a few very old dried bug remains still on the front bumper and quickly sent it back into the wash room for an additional wash and after he inspected it for us we were off. Also we mentioned a few paint scratches which we had made but assumed would be there for ever. When we arrived home we inspected the car and could not find the paint scratches. Apparently they had been rubbed and smoothed out for us without a mention. That is why we love these guys.

maddog

Nov 2, 2015

I never mind taking my car in for service. The personnel are always friendly and the service is always good. I love working with Mandy. She is always helpful and explains things before they start. Its just always a good experience.

celestial4caster

Oct 22, 2015

The best service all the time. When I arrive, I get immediate attention and check in. A car is available when or if I need it. The service people are professional and attentive. The overall experience is excellent. It' why I own a Lexus. A great driving experience and a great customer experience.

Jim62

Oct 17, 2015

The salesman Stacey was very knowledgeable, friendly, and easy to talk to. It really helped in our decision making for this vehicle. All members that we dealt with was very professional and helped to make the sales experience pleasureable.

lexusmama

Oct 16, 2015

I love working with this dealership because any and all of the staff I have dealt with have always gone the extra mile to be courteous and prompt in answering my requests, getting my car serviced. and most recently; assisting me in finding a reliable car for my daughter (a single mom), at a price she could afford. We were more than pleased, we were amazed and excited at what this dealer was able to do for us. I had a limited amount of time in which to purchase this car, and they had it done and I was out the door far quicker than I thought possible. On top of that, they surprised me by taking my car through the car wash while I was purchasing the used car for my daughter.

golden greek

Oct 11, 2015

Service is always fantastic. John F. is the best!!! He always does such a great job. Everyone is friendly and helpful. Everything is so clean. Going to get your car serviced is a pleasure.

Beverly Garr

Oct 10, 2015

Always helpful. Very professional and willing to listen the the customers concerns. Clean service areas and comfortable waiting areas. Would recommend this dealership with any qualms.

Lexus owner

Oct 7, 2015

Always friendly and concerned about me and my car. Appointments easy to get. The staff are always professional and friendly. They know me by name which is nice.

loveLexusRX

Sep 30, 2015

My car was serviced well, and even the lid to the compartment in the center console was fixed. I am always pleased with having my car picked up and delivered back to me with another car left for me to drive, if needed. Sharyl Noble is very gracious to do that. The information and payment were sent in to DMV for the car inspection. The sticker was placed on my license plate. What more could I ask for?Thank you!

Satisfied Customer

Sep 21, 2015

I took my 2015 ES350 in for 5,000 complimentary checkup and was totally pleased with the service! Technician got the service done promptly and was very professional in doing so! I would highly recommend this dealership for sales and service!

Mood

Sep 17, 2015

Looking for a professional experience. Don't go to Lindon. I don't live close and finally made my way down to drive a GX. Wasn't quite convinced so leave. They call to offer some "competitors deal" that the GM was apparently involved with somebody else? I have children jumping and screaming around me and said some time. Over the next couple of days the story kept changing. Then everyone became a "manager". Then they tried to back peddle to another original offer that it's a great deal. Seriously has they treated me like the Strong Group has I would buy with them. Go to Murray.

LX 470

Sep 16, 2015

We've had our LX 470 serviced at Larry Miller Lexus for about 7 years and have had the pleasure of working with several service advisors during this time. For the past 2 years we've been working with Mandy Littlefield and she is AMAZING! Mandy consistently exceeds our expectations and is the best service advisory we've ever had. She actually makes it a pleasure to have our car serviced. She is not only friendly and accommodating, but she is also extremely knowledgable and responsive. We certainly like the dealership, but honestly, we would gladly follow Mandy to any other dealership.

love my lexus 14

Sep 16, 2015

Brilliant on all levels and deservedly so. Mandy Littlefield, service advisor, was a pure joy to work with and took exceptional care of me and my vehicle. Sharyl Noble sold my mother her Lexus and then sold me mine. The latter an '05 SC 430 a great car indeed! As I have no intention of ever letting my car go; Larry H Miller will service her for life. The thought of going anywhere else is ridiculous. Excellent job all.

MartyB1990

Sep 14, 2015

I would recommend this dealer to anyone. They don't play games and give you a great price on your purchase! I would definitely go back!

Sherry

Sep 8, 2015

Treated with prompt and efficient personal. My only complaint about my car is the ride seems to be so stiff. I spend most of my driving time trying to avoid the smallest bumps in the road, not what I expected from a Lexus. Other than that I do love my car.

Jenine

Sep 8, 2015

Over all a great experience was great, Tony our sales person was very easy to talk to and to deal with, a very friendly environment.

scottyboy70

Aug 29, 2015

The guys down at Lexus are fantastic!!! They found me the color and style of car I wanted out of state, and for a nice price!!!

ptander

Aug 28, 2015

I love my new car and was pleased the purchasing experience. I would recommend others in the future and look forward to experiencing the exceptional level of service.

Cybrcris

Aug 21, 2015

We own two Lexus' and for the 2+ years that we've lived in this area we've taken the cars to this dealership. It's always clean, courteous, friendly, thorough, and efficient. I highly recommend them to all of my friends!!

LexusGuy

Aug 20, 2015

I was so impressed with how I was treated at LHM Lexus in Murray, that I honestly thought I was getting punked! Not only did the service guy go out and personally get tar off my car, that nobody else could get off for the last year, but after the service, they put gas in my car. Are you serious? Who does that? Then he called and provided some follow up items and made sure everything was good. Why would I ever go anywhere else? Best car purchase decision I've ever made!! Ever!

Bonnie781

Aug 15, 2015

There is always amazing service, no matter when you stop into Larry H. Miller. I have even taken my car in after hours to see what could be done. Every effort was made to see that I was taken care of, even though the service department was closed down. I am impressed, and in a perverse way, enjoy going in.

Janet11

Aug 5, 2015

I was recommend by several people to work with Mandy. When I arrived she had several people waiting for her assistance. She had a smile on her face and showed me to the waiting room and let me know she would be with me when she was finished with the others. It seemed extremely busy and overwhelming. Not sure if it is always like this or if you need to higher more help? Everything went smooth and vehicle took longer then I expected but I was kept well informed with the whole process! Thank you Mandy!

BJ Kim

Jul 28, 2015

I have never tried Lexus before, but this time I was very ready to buy one here. I have been there once and then I contacted dealership with phone. I am not good at negotiation, and I am not good at English. But, salesperson here discouraged me not to buy one here. He was not so cooperative, and I felt humiliated after the phone call. I will never use here and I will never buy lexus. I feel very sorry.

csg

Jul 21, 2015

Everyone was fantastic. Gregg Branek made the experience beyond easy and was so helpful. Rob Flores was absolutely amazing. We own a lot of cars and this was by far our best expereince ever.

Dtriptow2

Jul 16, 2015

Friendly,attentive and informative sales person. Great follow up after delivery. Fast process of purchase and delivery. Nice overview of features and services on car and dealership.

Honda

Jul 6, 2015

Service I can trust from people that know what they're doing. Car is a more complicated and the only people that know your car is the dealership. from people that know what they're doing. Cars are more complicated and the only people that know your car is the dealership. Service is just as important as how well the car is manufactured. Service is just as important as how well the car is manufactured.

Lexus lover

Jun 29, 2015

I was greeted by Mandy Littlefield and I was impressed by her knowledge, her courtesy and having the service needed performed in the time frame. A new part had to be ordered and my car was left over-night, but was ready the next morning and received a call from her to tell me it was ready for pickup.I have purchased two ES350s in the past four years and have been very satisfied with service each time they have been brought in for service.

alauren

Jun 26, 2015

Lexus was BEYOND helpful in retrieving a very important item to me that fell into my transmission. I wanted to cry with how polite, helpful, and HONEST they were about everything. I couldn't be more happy with a place who values their customers!

Nancy123

Jun 20, 2015

Since purchasing my 2011 Lexus from Larry H. Miller Lexus in Salt Lake City I've had many oil changes (and one mechanical service) as I've now driven almost 130,000 miles. Jason has taken good care of me and my car the vast majority of my visits and has been absolutely A+ as he takes the time to talk with me about my car and makes sure it comes out of the shop sparkling clean. The few instances he's been absent when I bring my car in, he makes sure one of his colleagues gives me the same personalized service. What a team! I drove Volvo's for nearly 30 years and moving over to Lexus was a major decision. It's become obvious to me in the past four years that car performance certainly effects my preference, but Jason and his team's attentive and thoughtful service puts my vote squarely on the Lexus. Thank you Jason.

cesargrey

Jun 20, 2015

Because of the service, the employees understand exactly everything that I was looking for. Your facilities are very nice and comfortable and the way that I feel the service is outstanding.

pwcgatorsfan

Jun 12, 2015

Fast and Easy!! I was in and out in no time! Everyone was friendly! Spent time with me making sure I knew how everything worked!

Marywithhelp

Jun 11, 2015

Now days it takes as long to buy a car as to buy a house. Larry Miller Lexus has the right touch...humor, efficiency and professionalism to make it smooth.

jerrydeal

Jun 7, 2015

I'm impressed each time I go back to this dealership. The Sales people are dedicated to providing the best experience when purchasing a new Lexus.

Chris

Jun 6, 2015

Great service as always, this is my third Lexus from Larry Miller Lexus. Love the pick up and drop off service for my car's maintenance.

HS250H KD

Jun 5, 2015

Great place to service your vehicle! They look after all your needs. I will definitely use this dealership to service my Lexus on a regular basis.

Kenneth 67

Jun 3, 2015

While taking care of my service they took care and had my windsheild replaced. They had a loaner car ready. Now that is customer service for someone from outstate. Thank You

TJM

Jun 2, 2015

I've never had a bad experience at Larry Miller Lexus in the 26 years in which I've owned Lexus Vehicles. I would highly recommend the brand and the dealership.

car

May 29, 2015

Terence Oefinger is an excellent service representative. He is very knowledgeable and always very helpful when information is requested. Wouldn't go to anyone else!Dennis Eyre 801-560-6030

ktjolles

May 19, 2015

My experience was wonderful from the time I drove on the lot until I drove off, in my new Lexus.

hello

May 18, 2015

Your staff was wonderful in all respects. We received advice in getting rid of our totaled vehicle as well. We felt welcomed and comfortable with each person involved in the sale.

threchko 54

May 11, 2015

Professional staff, clean waiting area. Enjoyed to offering of food and coffee. The loaner car was an unexpected bonus. Liked that my entire day wasn't dictated by the need for service.

JacksRX

May 9, 2015

We have an older Lexus which we love but came in and purchased a newer model for the great new technology. Because of the attentive and professional service we get when we do regular maintenance here we actually look forward to coming in. It is like a friendly visit with folks that know us by name.

jimbo

May 3, 2015

We have been dealing with this dealership for years and as always we were treated with the utmost respect and professionalism. The salesperson is the BEST!!!!. The delivery of the car was top notch and met are expectations. We expect the best and get the best at LHM Lexus Murray.

Philogelos

Apr 18, 2015

Great work by the Lexus team. Quick and professional. They finished the safety inspection and the emissions testing in the time frame they estimated it would take. By the time my wife and I got back to the dealership the car was ready to go.

katskar

Apr 12, 2015

The service was quick & as always, done right. Sitting room is comfortable & updates are given while waiting. Everyone is courteous & helpful. The car was clean & spotless when the service was completed.

Brandon6982

Apr 9, 2015

I always get my car done here. They do a great job with professionalism and courtesy. Plus, they fill up my tank when there is a recall they fix.

Happy customer

Apr 7, 2015

.I appreciate the service I have been receiving at LH Miller Lexus, but honestly the process of having to answer both phone calls and emails to report to you my experience is too much. Sample me once and a while to see if I am still happy or make it available for me to report anything that I am not satisfied with, but don't badger me with redundant requests for the same information.I have already reported this once from an email request and I have also had a phone call (but I didn't answer as I had already answered the email) and now this email. This is over-kill.

Prettyravegirlx

Apr 7, 2015

Had an amazing experience the surroundings are were pretty chill.. They helped me the best the could and made it a wonderful outcome they are fixing the things little things about my car! ETC. Touch up paint, rips in interior and wood falling off the interior. Josh Tate and Amanda littlefield were great help and appreciate all there help! Made me feel very welcomed.. Also, Gabe and Tom were extremely helpful LEXUS has super friendly people and a great team!

Angryfemale

Apr 6, 2015

Stacey Jensen is a liar and I suggest no one ever work with him!! he verbally promised one thing and totally changed the contract when it came down to it.

Rocklindon

Mar 30, 2015

I gave top ratings to all choices but would rather have had the option not to comment on price as my service was included in the cost of the automobile. I have no idea what it would have cost otherwise. Based on the quality of the service being a significant step above others, I would anticipate the price would justifiably be higher. I felt confident in the quality of every aspect of the dealership. This is the second visit to the service department and both times it was "top drawer".

BBarton

Mar 25, 2015

They've kept my 10 year old car in perfect running condition. Their service is prompt, reliable, and without question performed to the highest standard. My service manager Jason Stiles takes time to see that any questions or issues I have with the car are resolved. I strongly recommend using LHM Lexus to maintain your vehicle to insure years of pleasurable driving and peace of mind.

legendzoo

Mar 21, 2015

Most professional crew I have ever worked with in all areas including sales person (Stacey Jensen), sales manager Brad Rabe, finance (Al--I do not remember his last name), and everyone else.

John Montgomery

Feb 12, 2015

Good knowledge, adequate response times, courteous personnel -- particularly Terence in Service

Laurel Lindsay

Feb 11, 2015

Always a great experience at the service center. Communication from making the appointment, with a reminder, to finished service and a clean car is great.

Steve Shields

Feb 10, 2015

Your service department performed an emission test and safety inspection on my car. In addition the air conditioning filter was changed. I was satisfied with the service. However your follow up phone calls and emails to make sure I was satisfied with the service feel more like stalking. I am sick of it! You are driving me crazy! I have been called three times and this is the third email I have received.

Walt Novak

Feb 10, 2015

The facility is delightful and the staff is very professional. The specific car maintenance that is needed is always completed in a very responsive timeframe. Also, appreciate the car being washed when it is in for servicing. The snack bar is enjoyable also. Thanks.Great job and thanks to all!

Brytondog

Feb 9, 2015

You will not be disappointed by the quality of the vehicle, the quality of service, or the quality of the waiting area. I brought my Lexus GS350 F-Sport in for its first 5,000 mile service. It was covered by Lexus and only took about 45 minutes. I was so comfortable in the waiting room chairs and was able to snack at the light buffet they had available. I may go back to get the car washed again by the dealership just for the food. Thanks Lexus!

Greg Nelson

Feb 7, 2015

We were treated exceptionally well by all the staff at this dealership. They greeted us promptly and were generous in making us comfortable while waiting for our vehicle.

Ken Simkin

Feb 5, 2015

The service department is very customer driven. They take their customer concerns as a top priority.Great Service.

JT

Feb 5, 2015

My 2010 Lexus RX-350 would not start and I was at a loss on what to do in order to get it fixed. I called LHM Service and was routed to Service Manager (Adam). I explained to him what was wrong and he immediately summed up the problem, saying that it sounded like a bad battery. I had it jump-started and proceeded to LHM Lexus for a new battery. Upon my arrival, I was met by Mandy Littlefield, who took it from there. She got all the information she needed, set my mind at ease, and afterwards, pointed me in the direction of the waiting room and snack area, assuring me that everything would be okay. Before I stepped away, she advised me that I had a couple of factory recall issues that needed attending to as well and said that she could take care of these on the spot. I love going to LHM Lexus and have had nothing but praise for everybody there I come in contact with. Thank you for a great experience.

Chris Dyer

Feb 4, 2015

Stopped by Larry H Miller Lexus without an appointment one morning after dropping someone at the airport, our oil maintenance light had come on and we wanted it checked out.The service people warmly welcomed my husband and I and had the car in and out in about 30 minutes including a car wash! The customer lounge is always clean and well stocked with coffee, tea, bottled water, fresh fruit and various other snacks depending on the time of the day.The TV is usually on and there are plenty of magazines to keep you entertained, also complimentary wifi.

Winner

Feb 2, 2015

I always have a great experience when I have service at Larry H Miller Lexus of Murray! My Service Manager, John Fabbi is very professsional and always goes out of his way to make sure my service is done quickly and correctly. He is the best!

utragazzo

Feb 2, 2015

Always an easy and enjoyable process at Lexus of Murray. I got the exact model for the exact price and am loving my 4th Lexus! Loyal owner to the brand and plan on being so forever.~Ryan

JN

Feb 1, 2015

Great customer service. Terrence is always on top of his job.

Becky lindsey

Feb 1, 2015

Everything was great!!! Everything is always grest from the sales staff to the service departments

Jeff

Jan 16, 2015

Great customer service. Thanks Jason for a great job.

ron stanfield

Jan 16, 2015

Mandy at the State Street store is fantastic. She is friendly and takes care of both our cars in a timely and efficient manner. You could work on some promotional deals for your steady customers. Thanks

Marilyn C

Jan 15, 2015

I went in for an oil change and was told there had been a part recall. I was given a loaner car for the day without additional cost. Great and friendly service!

Berry L Pierce

Jan 15, 2015

Johnny D was great to work with! He wasn't a high pressure salesman, he was very knowledgeable and I would highly recommend him to anyone looking for a new car.I have purchased many new cars over the years and this was my best buying experience. I'm thrilled to be the new owner of a Lexus NX 200t F Sport! What a ride!!

Ray Rosenthal Commercial Real Estate Broker

Jan 12, 2015

When I bought my LEXUS I discussed the fact that as I live in St. George could I have my normal maintenance items done at my local Toyota Dealer (Stephan Wade) as the basic engine and running gear is the same. The answer was yes but I would need to explain to the local dealer ahead of time and give them a contact at LHM LEXUS to get an OK. This has worked out fine.

lexustoyota

Jan 2, 2015

I had a good experience purchasing my pre-owned Lexus IS 250. The car has so many special features you need a lesson before you leave with it. Thank you to the professionals I worked with to get the deal accomplished. I knew what I wanted from the internet, and I kept them to lower than advertised--and they threw in a few other perks to make it happen. Thank you Michael F., Al and Rob--I love the car.

Jim

Dec 29, 2014

The salesman who guided through the purchase was a bit strange. He didn't seem to know a lot about the product. He is the exception, not the rule and no longer works for LHM Lexus of Murray. Customer service has been great.

BBarton

Dec 27, 2014

Since purchasing this vehicle 6 years ago, I always have received excellent service maintaining my vehicle. I've taken my vehicle to LH Miller for over 30 scheduled maintenance services and as a result of their care, my vehicle has never given me an issue. Jason is very detailed and transparent when explaining any additional recommendations beyond the scheduled service. This is the benefit of using the dealership for scheduled maintenance; They know what to look for and will alert you prior to issues arising, i.e. break pads will need to be replaced next service, tires need to be replaced before winter, or simply the car is in good shape for your upcoming 2000 mile trip. The service costs are extremely reasonable in fact, they are a value. You get a good, solid, and reliable service with this dealership. In the rare event they make a mistake, they own up to it.What you won't get is a dealership advertising an unrealistic low cost for an "oil change", then attempt every stereotypical upcharge by telling you how they can't in good conscience let this car back on the road without the fetzer valve, blinker fluid and tire air replaced.

Spiro Nichols

Dec 24, 2014

My experience with Larry H Miller Lexus was nothing less than the best.!!!!!Thank you Larry H Miller.!!!!

Dee Fowlks

Dec 23, 2014

I purchased a new Lexus one year ago. I have owned several new cars from different dealers and I have never been treated so well. I love my Lexus and the service has been fantastic.I have told a lot of friends and family about how happy I am. THANKS!!!

Mary Lou Beckwith-Bender

Dec 23, 2014

Appreciate the professionalism and personal assistance from everyone.

Quinn Parker

Dec 23, 2014

I Had fogged headlights replaced on warranty. They were very considerate of my time, when it was going to take longer than anticipated they gave me a loaner car rather than me sitting there for hours.

Karl Richter

Dec 22, 2014

Outstanding service. All things taken care. Completed on time, and just as expected.

nicholas

Dec 21, 2014

Jason was very professional. My wife appreciated his assistance. We will come back for service and consider our next purchase at this dealer. Thank you.

Kris

Dec 20, 2014

I was treated with respect and feel that I got the best deal possible without having to waste my time bargaining -- the whole experience was completely painless, and I love my new RX350!

Dennis Taggart

Dec 16, 2014

I an very pleased with your service, otherwise I wouldn't keep returning. This was the 40,000 mile service on my Lexus 450.

Dell Petersen

Dec 15, 2014

I am very satisfied with their work and how I was treated

Unknown

Dec 15, 2014

This is my second purchase from this dealer. Both times I've been completely satisfied.

Meng Seth

Dec 14, 2014

Excellent experience all around. From first phone conversation to picking up my car, everyone of you staff were kind and professional. Thank You!

Scooby doo

Dec 14, 2014

I love this dealership Lexus In Murray is the most amazing dealership I've ever been to But the guy the greeted me knew so much about the cars he should be promoted to a service writer position I believe his name was josh

Lenore Komatar

Dec 14, 2014

All of the people we met with from the salesman to the manager to the finance rep and delivery specialist were absolutely wonderful. The only reason the 'buying process' was a 3 star is that we were there for FIVE hours. The process just takes too long.

E. Daniel Bowen

Sep 19, 2014

All of the people were very professional and friendly. The work was done very well and with dispatch. I can recommend them very highly, and thank them for their great work on the car that I love.

Mark_Balkin

Apr 9, 2014

The folks at Larry H. Miller Lexus have engaged in a deceptive practice that has robbed me of the $2,000 rebate offered last year in their "December to Remember" promotion. While promising that I would receive the incentive rebate after making 3 monthly payments to their corporate finance department, I come to find out that they cleverly diverted those funds to themselves.If others have been similarly deceived, please post your experiencecould be grounds for a HUGE class action lawsuit!

trebron2

Mar 19, 2014

Invoice#370809-I have been a customer of L.H.Miller Lexus for 15 years and can only say that I am extremely satisfied with the treatment and service received,especially with Terrance's knowledge and enthusiasm about the dealing with customers. This far I have never had any complaints and highly recommend the dealership to everyone. They are the best considering all the other car dealerships I dealt with in my lifetime.

Joanne S McGillis

Nov 18, 2013

After picking up my repaired LexusGS350 from collision, there were still existing problems (windshield washing fluid running out, battery died when car parked, etc) My service agent, Mandy, who with Josh and Omar handled some initial repairs because I went right into the Lexus dealership across the street. When I got the car home, the battery died. I called Mandy who sent Josh right out to my home to charge the battery.. (we left it on a low charger overnight) By morning the battery was dead. I called Larry Miller to find that Mandy was out of the office, but Jason took over and immediatly had my car towed into the dealership, where it was checked thoroughly for shorting, lights having been left on during repair etc.. When Jason was satisfied that the car was in perfect condition, Omar returned it to me at my home .Everyone involved was beyond fabulous! This incident took place Nov.1&2 my Customer # :902583----work order: 362558

ktnewbold

May 5, 2013

Hello Lexus, I am excited to get this opportunity to tell you about how wonderful my Service consultant Jason Stiles is. This is someone who I consider to be a Great friend and we have developed a fun friendship overtime. He knows me by name and we even exchange family pictures and life stories. I like to think I have the best Service Tech too in Shane Hemsley he is always knowledgeable and gets the job done right the first time. I could take my car anywhere for even an oil change but why would I and miss out on these two great guys and the service I receive. I look forward to my next visit each time. I don't even schedule a service unless the both of them are there.The new state of the art dealership is very beautiful and well equipped. It was very much needed to help Lexus continue to be at the top.ThanksTammy Newboldorder 351573

mdewolfe

Apr 25, 2013

I recently used Larry H. Miller Lexus to get my spark plugs and drive belt changed. My service adviser was Greg Ostler and the experience was by far the greatest experience I have ever had at any auto dealership. My car had 4 recalls and I was treated as though I was buying a new car, first class service the entire time. My loaner car was excellent, constant updates on my car's progress, the price of the spark plug change ran $100 less than quoted, and they even topped off my gas tank. Greg, you made my experience perfect and I will definitely be back!

Curly

Jun 26, 2012

went in for two things , one get my infiniti repaired under my warranty and look into purchasing a new car, one when looking at my car they told my they had to send it to the infiniti dealership due to them not having the proper training to fix it without letting me know that infiniti charges higher rates then what the warranty covers to make it worse once the service was completed my car was still not fixed , when i went back to lexus to talk to the service rep i had been dealing with all he could do was play the blame game and say it was infiniti, at no point in our conversation did he assure me that my car was going to get fixed all he said is i had to pay for parts and labor on something that didn't fix my issue, to be honest worst service EVER i would never buy a car nor go in for a service there..NEVER

CandiRob5454

Jan 31, 2012

My experience was not at the dealership. My mother passed away 2 months ago and I was given her Lexus, she always took it to the dealership and spoke highly of the service she had received there. I always have my cars serviced at Toyota cause that's all I had known. On January 18th I had to run over to the mall and grab a few things for my youngest daughters 16th birthday party I was throwing that evening. I was in the mall all but 45min when I came out to pouring ran and my new (new to me) Lexus that would not start, frustrated I called my husband that was in meetings and could not help at the moment, he told me to call mall security who could come start my car. I got ahold of an operator who connected me with mall security, he told me to open my hood (which I did all on my own) and he would be to me "shortly" and would "help" for only $50!! I was shocked just as I hung up and white Lexus similar to mine pulled up next to me, a young beautiful women jumped out and came right over to me, she noticed my hood was up and that I might need some help. She was so sweet and helpful. She knew just what to do, I was amazed that this young girl was able to jump start my car for me in her cute boots and leggings. As we were talking she told me she worked over at the Lexus dealership down the road. Mandi had saved my daughters birthday celebration and my sanity. She is an outstanding employee and fellow Lexus driver to take time out of her busy day off to help someone in need. I will most definitely be bringing my Lexus in to be serviced by your dealership. The security truck never did make it over to "help", I could still be sitting there. I wanted to let Mandi know how thankful I truly am.

bdreim

Oct 6, 2011

The time spent with Lexus in Murray was great. The sales person, Steve Barkell was outstanding and the overall time my wife and I spent there was like being with family. We would by our next Lexus there before looking anywhere else.A very good experience.Bud ReimAmerican Fork, Utah

Kenneth Ludwig

Oct 4, 2011

This is the second car that we have bought through Roger. Very friendly,honest and looks out for our interest instead just wanting to sell a car. That given us a good felling of trust in that we do not worry about being taken to the cleaners.

UtahRJT

Sep 18, 2011

We love our Lexus and Larry H. Miller Lexus! Johnny Evans came out on the lot to talk with my wife and me as we were walking around. He instantly put us at ease with his friendly manner and knowledge of the vehicles. It was an easy buying experience, from agreeing on a price, arranging financing, meeting the sales managers, etc. My wife commented on how it was low pressure and she enjoyed the process of learning about the features on our new SUV. They even sent someone out to our house a few weeks later to go over the features with us again, because we forgot how to use some of the features on the navigation system. We didn't even have to call them....they just sent someone. We've never been so well taken care of and will never even think of buying someplace else. Thank you to the Lexus team at Larry H. Miller!

gnpsmith

Sep 15, 2011

I stopped in 'just to look' and was not planning to purchase till after the first of next year. Lexus was on my short list of vehicles for consideration. As I looked at an IS in the showroom (and was impressed), Darryl Petersen walked up and started talking with me and showing me some features, answered some questions, etc. He was very friendly and helpful and not in the least put off when I told him I was just looking and not planning to purchase at the time. As we talked, I told him I would be looking at a CPO vehicle, not a new one. He asked what features I would be looking for including color and then said he had two on the lot that fit those criteria and asked if I would like to take a look. Obviously, I did and liked what I saw. So, we took a test drive and as they say, the rest is history. He let the car sell itself, without sales pressure and made the entire process enjoyable. I would definitely recommend Darryl and the Lexus dealership to others and I am enjoying the car immensely.

rxowner

Sep 13, 2011

Terrence gave great customer service at a reasonable price. He made sure that the car was clean after and walked me to my car. He was honest and didn't push me to get things that I did not need.

RyanL

Sep 10, 2011

I have been working with Mandy for 3 years now and she always has a positive vibe. Always has a smile on and makes me feel at home in the service department. You can tell that she loves what she does. I will never go any where else. I will recommend this dealership to everyone. Thank you for all your hard work.

Diane Jardine

Sep 8, 2011

We love this dealership and have purchased 5 vehicles Sharly Noble goes far and beyond any excellant standard. She is always so helpful and knowledgeable about every car we have purchased. She is so friendly and her customer service is above any We have ever experienced. She will pick up our car 50 miles out of her way to service it and then return to our home. We have recommended her to several of our family and friends that also purchased from her. Sharyl is a great salesperson and an even better friend. We always have a great experience at Lexus in Murray and will further our customer relations with them.Thanks Bruce and Diane Jardine

esteecarter

Sep 8, 2011

I have serviced my Lexus at Larry H. Miller for the past two years and they have exceeded my expectations in every way. I feel like it is one stop shopping and everything is taken care of. I have specifically worked with Terrence Oefinger on several occasions and he always goes above and beyond to ensure I have the best experience possible. Thank you!

BrianS74

Sep 7, 2011

My wife owns a Lexus and had it in for an oil change. My Jeep was having some air conditioner problems so I discussed it with Brian and Terrance. They ordered the part for my vehicle and installed it. I was very impressed that they would service another vehicle other than a Lexus. Thank You

richnoble

Sep 6, 2011

The follow up and continued customer service every time we buy a car. They treat everyone like the most important person they deal with. The servise is also great they are honest and very helpful.

jag1046

Aug 3, 2011

Good afternoon Mr. Veenema, Mr. SaulMy wife and I pulled onto your lot in Murray yesterday afternoon with full intentions of leaving with a new RX350 or 450H.After identifying several potential vehicles I proceeded to help my wife out of our 2010 Toyota Highlander LTD. My wife is currently using a walker because of reconstructive foot surgery .After walking around and looking over the vehicles for several minutes and being offered no assistance, we proceeded to the showroom. As we walked to the door, I saw a salesman who saw us walking to the door. At that point he basically turned his back and walked away as I helped my wife with her walker in the door. How Rude!? This particular salesman finally greets us once it is well established we are there. My wife and I both made it quite clear as to our intentions. He begrudgingly showed us the RX350 on the Showroom floor. My wife and I both asked questions all of which were treated with hostility. In his defense, he at least opened the passenger door for my wife. Never at any point where we offered a test drive, we were not given a features / benefits walk around, offered a cup of coffee or even a ounce of consideration.My wife and I are completely appalled by the treatment we received.Being an IT Director I thoroughly research every purchase I make. Even though your Lexus Dealership has horrible Customer service ratings, I always try and reserve judgment. That being said, I have to agree with everything I have read on the Internet.

ca2utah

Jul 9, 2011

Would like you to know that jason was extremely helpful, courteous, and quite consciencious with the work that was done. Plus, he is very personable and remembers who I am which makes it so nice. You are blessed with a great employee!

BrookeChristen

Jul 9, 2011

Amanda was wonderful at following up and keeping us in the loop as to what was going on with our card and how long it would take. She was also very freindly and informative. The auto body kept my car clean and was very fast.

tom.crockett

Jul 9, 2011

We have purchased 2 autos from Roger Knox. We found Roger to be an excellent Sales person who was knowledgeable and gave us great service. The staff in the service dept does an excellent job also.

ball452

Jul 8, 2011

No one likes to have to take their car to the dealership... but LHM Lexus will make you love it... they above and beyond service. They had my vehicle done in a timely matter and truly cared about me and my car. I won't go anywhere else. I recommend themto everyone. Thank you!

jeremysif

Jul 8, 2011

I have been servicing my Lexus vehicle with Adam for over two years now and he has become a great friend and trusted advisor. He knows me and my vehicles and represents what I truly believe Lexus stands for in exceeding expectations. I refuse to service my vehicles anywhere else.

doceye

Sep 1, 2010

Why the low rating? In my entire driving life (almost forty-five years) I've never seen a bigger collection of morons and jerks worse than this place. This "dealership" is truly the worst business of any kind I've ever seen. The Lexus Covenant as interpreted by these dim bulbs is to do as little as possible, charge as much as they can extort from you, and still have the gall to come to work every day and do it to unsuspecting customers all over again.Lexus is having huge problems with quality right now; witness the recall disaster the LS 460 has become. And they have no one at a regional or district level performing oversight on the imbeciles running the dealerships. The region/district people are a bunch of uneducated snot-nosed kids who grew up in school systems that pumped up their undeserved, unearned self-esteem to a level ten times greater than their intelligence.Is it coincidence mother company Toyota is having similar QC and CS problems? I think not. Spend your money elsewhere, Lexus IS NOT a premium brand anymore.You have been warned.

kirstentulsian

Feb 13, 2010

This dealership puts customer service at the bottom and charges a ridiculous amount of money for services (oh, but wait, you get to eat a donut while you are there... too bad that donut costs you about 50% of what you are paying to have done to your vehicle). Communication is terrible and I will NEVER return... too bad, because I think they make a nice car... not nice enough to have to deal with the headache there though.

zeromjb

Mar 18, 2009

Horrible service department took my car in for a basic online change and was told it would take about an hour. I ended up calling the dealership 6 hours later wanting to know when my car would be ready; they said it would be done before they close and to be here before 6:00. After paying my bill I went out to my car which wasnt washed for an $80.00 oil change you expect your car to be washed. It upset me but wasnt a big deal, I go to get inside my car and found that they took it out to luch, they had fast food napkins, cups and bags scattered all over my car even the back seat. They even spilled coke in my cup holder and left my car a disaster. I couldnt believe it I walked inside and demanded to talk to the supervisor who of course had gone home for the day. I told the service agent what had happened and he said sorry, thats it. He wouldnt even send anyone out to clean up the mess; I then asked him why my car wasnt washed. He said it was a busy day, I guess not enough to take my car out to lunch. After I left I noticed that it was still saying on my navigation system that it required service. But wait the story gets worse, once I finally got a hold of the service manager I told him the problem and he told me thats weird they normally dont take cars out for lunch on Saturdays, we usually buy them lunch no apologize no nothing. Calling Lexus corporate got me know where they told me that each dealership is individually owned and operated and to take my car to Las Vegas for service. The story doesnt end there after I got my car back I noticed that it was making a weird ticking noise when it started, like someone was tapping on my windows. I was so upset I decided to drive to Provo to the other Larry H. Miller dealership to see in fact if the oil had really been changed and what that ticking was. They treated me like an idiot showing me how clean the oil looked on the dipstick which was there way of saying the oil hand been in fact changed. A day later I got a call saying that I needed to have my engine completely rebuilt at 12K miles. Dont waste your time or money with Larry H Miller Lexus, once they take your money they stop caring. I was told by my sales agent to take my car in anytime to get a free car wash for the life of the vehicle, they make you wait up to an hour to get it washed. They do this on purpose so you dont take your car in, even if no one is in line they still make you wait.

MBrocks

Feb 13, 2009

These guys must be the WORST LEXUS DEALERSHIP on the planet. Sales guy we had was incredibly rude when we told him that we would need some time to decide. He basically told us that we were wasting his time! We were appalled. Once in a blue moon did we ever expect such a poor customer service at a Lexus dealership until we visited Larry H. Miller Lexus in Salt Lake City. We NEVER expected such a "no-class" sales person at a Lexus dealership before that day. We have owned three Lexus(all bought in CA) and we have loved Lexus. Sadly, Larry H. Miller Lexus is the only Lexus dealership in Utah, we will have to go to Denver, Las Vegas or LA to buy our next Lexus because we NEVER want to visit these guys again to buy a new one. That poorly trained sales guy at Larry H. Miller Lexus made us wonder how they could sell anything to anyone. We hope these guys will go out of business and someone else take over the Lexus dealership here someday, then we can at least hope real Lexus experience at the new Lexus dealership. Shame on you! Larry H. Miller Lexus! They better learn how to treat their customers from Ken Garff Mercedes and BMW of Murray. Those guys were much better at treating their customers with respect!

V9995

Mar 25, 2007

Lexus of Las Vegas would not or could correct the problems,Took Vehicle to Lexus of Linden and within 4 hrs. had corrected problems as required.