Used Cars for Sale at Larry H. Miller Lexus of Lindon in Lindon, UT

BAZS

Jun 1, 2016

I will begin this review by stating the following (for those who want the short and simple summation): LHM has the monopoly on Lexus in Utah. So, if you desire to drive a Lexus and would like to work with a dealership that upholds the Lexus standards, I would suggest you go to Vegas or Denver.I was looking to upgrade my HS to a new ES hybrid and decided that the 12th anniversary of the store, with the "Employee Pricing" was as good of time as any to do so. In preparation for this I used the Black Book valuation tool on their website and printed off a coupon that supposedly guaranteed a certain amount in credit. I also went the weekend before to the LHM Lindon Lexus to check inventory and kick a few tires. The salesman I worked with (Darryl Johnson) wasn't very knowledgeable (should have been a red flag) and didn't want to find answers to my basic questions. To make matters worse, he was very reluctant to search for inventory outside of his own lot that had the specific trim and add-on tech I was looking to get. He simply wanted to know which color I wanted to buy and then provided samples of cars that didn't match the trim (or colors) I was looking to get.I returned (mostly because I loved my HS so much and figured I would find a different salesman that would be more helpful) in the afternoon April 30th (12th anniversary event) and found a new salesman to work with.(Mike Breitbarth) who admittedly was new to Lexus as he had come from Jerry Seiner Kia, along with several others, at the beginning of the month. However, we were initially impressed as he didn't know much about the cars or financing, but was willing to run and ask someone who might know an answer. He went to work finding a car in another lot that met our wish list close enough (it didn't have the illuminated door stills, like I wanted, but it had everything else). When it came time to discuss the trade in he then low balled the trade in offer, then told me the Black Book quote / guarantee was worthless (don't waste your time filling out the info on their site for Black Book, they will just spam your email and the dealership won't honor the price listed anyways). During the course of working over the numbers I found several mistakes which prompted them to "reboot their computers" and then the numbers magically worked themselves out (double check all numbers they present to you). Once we had decided to go ahead with the deal we went to Jason's office to do paperwork.Once we got into Jason's office Mike left us and told us he had plans (once the sale was done, of course). In Jason's office we worked with Greg and went over the documents and had to print and reprint the documents several times to get a set that matched (or so we thought) what we had agreed on. We left with the expectation of our new car arriving in the next week and that the "painful" part of the car buying experience was behind us.We were wrong. There were several more mistakes on the paperwork which required me to sign and re-sign paperwork 3 more times. The car that was supposed to be delivered a week after purchase didn't arrive (nor were there any calls or notification to me that the car wasn't there yet). The car was promised for another time, again no call, no show. I called and followed up with the Sales Manager Scott Adams who promised another date, again no call, no show. I went in and confronted my salesman (Mike Breitbarth) in person (even though he was supposedly "on vacation") and he promised me another date and follow up call... but no call, no show. I then received a call back from Joe Belmonte telling me that the car I had purchased was lost or stolen, and that I would need to wait for him to figure it out (this is two weeks after the initial purchase) or he would be going to Vegas (where my car was supposed to be coming from) and he would walk the lot and figure it out then.It is amazing what happens when you start dropping names. The owner of the company I work for knows several of the higher up individuals at LHM and when I mentioned to Joe that I would be in contact with those individuals he went right to work making sure he found a car for me to pick up. Magically, after name dropping and a threat of breach of contract and nonfeasance he was able to find the car I had purchased weeks earlier and that it was on its way to the dealership (he even texted me pics to prove it).Once the car arrived I arranged a date that I had time to work with the tech specialists and take delivery (April 21st). I had stopped by the dealership a few days in advance, just to verify that it was indeed the car I was promised and that it had the trim/tech that I had ordered. When I arrived to take delivery I was greeted by Justin and Kale and they had pulled the car into the building for initial inspection.I was really disappointed to find that the car wasn't ready for pick up. They had not topped off the tank with gas, they had not dusted off the dash, wiped down the windows and mirrors, they hadn't even taken the trash out of the trunk. However, the delivery team of Justin and his trainee Kale were the redeeming factor for my experience as they were dutiful in explaining items, researching answers to questions I had, and listening to me vent about the dealership they work for. I have not caught them BS'ing me or outright deceiving me (like many of the other employees have) and seem ultimately concerned and dedicated to my satisfaction with my new Lexus.Not a week later and my new Lexus is having issues, which I report as they happen to Kale (he gave me his cell#) and eventually they get bad enough that he says that I will need to bring it in and have it looked at...when they have some free time in 3 days. At this point I have a brand new car that I have been able to drive for a week and now it has to go to the shop... but they can't fit me in until Thursday.. Once they receive the car they will have it for somewhere between 1 and 4 days (maybe longer if they have to replace the dash, navigation and/or telematic control unit).To err is human, I get that. But, when everyone (except the delivery guys) drops the ball... there is something going on but a simple series of unfortunate events and/or mistakes. I hope that whoever reads this decides to do business with these guys that their experience is better than mine. I will say this: proceed with caution. If you see any of the red flags I pointed out pop up, get out before you're under a sales contract!

boatman

May 10, 2016

We were looking to replace a very specific vehicle not easily found in our area (400 miles away). Looking over the internet we found the vehicle that appeared to be what we were looking for. I called the dealership and talked with Garret Ferrari. He was very friendly, helpful and professional on the phone. He offered to send any pictures and also while on the phone do a walk around of the vehicle. I told him if the pictures on the internet were of the car that was fine, but if he could do a walk around that would be great. He did that and pointed out a couple very small items. After a week or two we decided we were interested in the vehicle and again talked with Garret on the phone and had a very pleasing conversation. Being from out of town, we negotiated over the phone a firm price if the vehicle was as described and pictured. The vehicle was exactly as described by Garret and the dealership held to the price we had previously negotiated. I have bought a few vehicles from out of town in the past and had a couple dealers try to jack the price up once we were in the dealership. That was not the case here. It was refreshing to see a dealership keep to their word. Dealing with Becky in the Finance department was also a pleasant experience with no hard sell tactics. I would like to thank both Garret and Becky for their help. I would not hesitate to recommend them and the dealership.

JCG55

Apr 24, 2016

Came to Lindon Lexus from western Colorado to purchase an SUV found on the internet. It proved to be in excellent condition, as described by Darryl during a phone call. The vehicle had more features than those listed in the ad, so I was very pleasantly surprised. The whole interaction was low key and very speedy..... an overall fast, efficient buying experience.

Iluvcars

Apr 9, 2016

I really had a good experience buying my new SUV. Daryl was really helpful and had talked to me beforehand and had a couple of vehicles up front for me to look at and test drive. Jason with the finance department was also very friendly and made the paper work easy to understand and efficient. Megan talked with us about service and also gave us her card for any questions. Overall an excellent experience.

Tanya

Apr 3, 2016

It was a pleasure working with Jon Henson. He seemed to really care about me as a customer, not just about the sale. Both he and Garret Ferrari were great at keeping me informed of where my ordered car was in the process. I appreciated feeling like a valued customer and would highly recommend Jon, Garret and the dealership to family and friends!

Andy

Mar 13, 2016

I recently bought a lexus RC from Darryl, he was very helpful in explaining and definitely knew what he was talking about. He was very professional and worked with me to make me feel like a valued customer. I would highly recommend coming to this dealership over the one in Murray

Jina

Mar 13, 2016

My experience with Lexus of Lindon was at least a 20 on a scale of 1 to 10. I didn't even purchase my vehicle there, but they went well beyond my expectations! Trevor in Service was fabulous to work with and I will now bring all my future business to them!

RDavalos79

Feb 18, 2016

My experience was amazing - Darryl Peterson did a great job! They treated me as if I was buying a 80k vehicle. I felt very comfortable and I was treat very well!!!!

Stacy

Feb 2, 2016

Great Service! Staff was great to work with and made the process easy.

Lexus Lex

Jan 28, 2016

Very friendly people at Lexus of Lindon. Darryl was great to work with, low key and no pressure. We changed our mind several times about which car/cars we were going to trade in and they were very nice about redoing paperwork.

John

Jan 25, 2016

Bought a new Lexus RX and love the Car. The dealership was professional in every way. Has to be one of the top dealers in the nation.

Dmpyper

Jan 21, 2016

Buying our gx 460 was a whole new experience at the Lindon dealership. The Lindon dealership was so kind and professional, and explained everything to us. They gave us our best options to buy or lease. They stayed in contact with us until our car arrived from Vegas. They searched all our gx 460 options around until we found the one we loved! Even still they are making sure we can understand all of the navigation and blue tooth options in our car. When we bought our car, Darryl said "Welcome to the Lexus family!" And that's truly what it has been - we feel part of a family and can come to them with questions. We drove an hour to come to this dealership and we would do it again. We recommend Lexus of Lindon to anyone reading this review and to our friends and family. Thanks Lexus of Lindon!!

wenhudson

Dec 28, 2015

Chris was great.. Excellent service. They exceeded my expectations and were very prompt. I feel great trust when I take my car in and know It will be taken care of

Cameron

Jun 22, 2015

Once again I have been given first class care by the great service department at Lexus of Lindon. The professionalism and can do attitudes of all those that work here set this dealer and service department above the rest. I own several makes and models of vehicles however the Lexus support team at Lexus of Lindon is by far the best service and sales department off all the dealers I have worked with in the state.

Eva R.

Jun 15, 2015

I have always had a great experience at Lexus of Lindon. The people there are so friendly and helpful, they answer all the questions or concerns I might have and the waiting area is so clean and comfortable.

fdx10cap

Jun 14, 2015

Courteous, prompt, professional, fiscally competitive.Just as pleasurable an experience as you can have at an automobile dealership.The service staff makes the biggest difference.

deno3324

Jun 8, 2015

Went in for a service. They were polite, helpful and nice. The waiting area is pleasant and clean. The atmosphere is calm and relaxing. And there are treats! :)

Sleepy

Jun 3, 2015

Took 3 days to get an appointment to come in and even get a return call. Called and called. No one was ever available or if I left a message they didn't call me back.

Lisa25

May 31, 2015

I came in for the 5000 mile service on my Lexus IS 250. Everyone was friendly and helpful and went out of their way to make sure I was taken care of. It was a quick, comfortable wait for my car and then I was on my way!

Cam

Mar 1, 2015

My parents aunts and uncles and brothers have owned Lexus vehicles for years and I have been impressed as I have observed the quality in the vehicles and the high level of service that is offered by the Larry H Miller Lexus Dealership and its service department. This has led me into buying what I plan on being my first of many Lexus vehicles a GX 470. Ken hs helped me in the sales department and is hands down the most personal and helpful sales person I have worked with. I had my GX brought into the service department and again was very impressed with the can do exceptional attitude and actions of the Lexus of Lindon service department namely Steve who goes above and beyond to represent Lexus by being outstanding in customer service.

jorysouthard83

Feb 20, 2015

Glen and Jason were the best to work with. They got me my monthly price I wanted and really went above and beyond to get me my new car! I highly recommend Larry H Miller to anyone looking to get into a sweet new Lexus! Thanks again guys!

MK

Feb 10, 2015

I have never had more attentive and responsive service. The personnel were polite, professional and identified the causes of and remedied issues that were difficult to diagnose.

LexusFan

Jan 5, 2015

Visiting Lexus of Lindon is an extraordinary experience. We have now owned our RX-450H for four years and it still drives and feels brand new, partly because we always get our regularly scheduled maintenance done at the dealer. Geoff and his team are outstanding...informative, courteous, professional and helpful. Chad, the General Manager, stays actively engaged with customers to ensure they are well cared for. I have never been in a dealership waiting room that is so clean, well-stocked, comfortable and inviting. Fresh donuts, a superb hot drink machine, sodas, water, bananas, candy...and a lovely flat screen TV keep you entertained. The time flies quickly. I even took the time to have a team meeting with one of my staff while waiting and he was so impressed he plans to bring his wife to the dealership when its time to buy a new car. The only problem is: now I want to buy another Lexus after spending time in the showroom! No one can beat a Lexus and this dealership is top of the line. Oh, I appreciate that Chad ensures now that each car is hand-washed after service: our car left in pristine condition inside and out. A very nice touch. In winning customer loyalty, the "small things are the big things," and Lexus of Lindon demonstrates that truth.

Bob Hobson

Dec 16, 2014

Took my 2014 ES300h in for its first oil change. Geoff met me as I was getting out of the car and showed me into the waiting area. He had a smile on his face. The work was professional. Because he was on time and assured me the wait would be short, I waited for the car. The lounge area was great and everyone greeted me with a smile. Goeff came back as promised and I was out the door. Goeff convinces me to to to LHM in Orem for future service. I have owned several Lexus autos. Never felt comfortable in the past with the service. Geoff makes a difference..

Marilyn T

Dec 8, 2014

I regularly go in for car wash, oil changes. This week it was for the inspection and renewal. Every time, every employee treats me like their most valuable customer. The car registration was so slick, I will never go anywhere else.

Lexus owner

Dec 7, 2014

I bought a service contract but had to pay for my oil change anyway because I was told I had gone too many miles.

paysongriep

Nov 17, 2014

We have been servicing our car at Lexus of Lindon since we moved from Southern California 9 years ago. In fact, we are on our third Lexus simply because of the service we received.I was sadly disappointed when I took the car in last Friday. There was no personalized service as I had become accustomed to. My key was taken by the "concierge", I was rushed into the waiting room and there I waited. I did not even speak to a service advisor until the service was completed, and then it was like he didn't even know who I was or what I wanted.I have written multiple letters full of accolades not only to the Lindon dealership, but to the main office in Torrance. I used to feel as though the service advisor was sincerely happy to see me. Not any longer.I see below an area to indicate the employee's names that I worked with. Sadly, no one gave me their name.Lexus service has really gone downhill, almost to the point of falling off a cliff.PS, I would also like to recommend a dress code. The "concierge" was wearing white knitted tights and a short sweater. Perhaps appropriate when having coffee with friends, not so much when you are working at a premier dealership.

RiosFamily

Aug 19, 2014

We love everything! The service staff are so wonderful to work with and they bend over backwards to take care of you!! At this service I had the wonderful opportunity to work with the mechanics and I was very impressed with them! They all really know how to take care of you!!

jessicajolley

Aug 2, 2014

I never thought I would buy from a dealership again after so many bad experiences, but after going through this dealership, I will never buy from anyone but them. John Henson and John Romney both were tremendous in following up and finding me the perfect car and doing everything they could to take care of me, as well as their whole staff being helpful. The best dealership I have ever come across

Liz

Aug 1, 2014

My last service was outstanding. Geoff provided beyond expected service when my car broke down just south of St. George. He made sure I was safe, towed, and in a loaner vehicle while my car was repaired. I can't say enough good about the service I received at Larry H. Miller Lexus of Lindon.

Kevinrmiller

Jun 15, 2014

My wife, Denise, brought our Lexus 450H SUV in for our maintenance/oil change and she was treated so courteously and professionally. You had also sent us a coupon for Spring cleaning for 139 dollars off so she chose to have that done as well. Kyle walked her out to the car at the end and treated her with such courtesy. When she got in the car she thought she had gotten in the wrong vehicle: it looked like new inside and out. The leather treatment and interior cleaning was unbelievable and the complete vacuuming and outside washing made our car feel and look like new. The coupon made it a particularly great deal and introduced us to this service which we did not know you had. My wife called me when I was out of town and raved about the experience and how she was treated. This really made up for some unhappy experiences we had three years ago with the service manager who was transferred or terminated. Your new team is top of the line and we are now very happy and loyal Lexus of Lindon customers. I teach customer loyalty workshops...loyal customers are much different than merely satisfied customers. You have made us loyal. Thank you.

degraffsam

Jun 13, 2014

I have purchased five vehicles from this dealership (guess I'm a slow learner), and I have never had a good experience. I LOVE my Lexus RX 350, it is the perfect car for me, but sadly Miller has the corner on the Lexus dealerships in Utah. I pay cash for my vehicles and traded in my favorite most recent 2011 for a new 2013 because I was told the new model had the safety features I felt very important, and I wanted a heated steering wheel, which I was also informed was stock on this year's model. After sacrificing the color I wanted, the interior I preferred, etc., I drove it home somewhat pacified because the safety features would be there, specifically the "driver alert" (no one could actually give me the official name - so I call it drowsy driver alert). I could not find these features in the vehicle, so I returned to the dealership to inquire, and then the saga quickly turned sour. I had been informed by my salesman, Ken, the sales manager, Darrel (I believe), and another salesman that like the sedans and the larger SUV, these features were all included in "the safety package". After much scrambling and back pedaling, and finally meeting with Art, current site manager these astute salesmen discovered that not only does the RX 350 not have these features, but at this juncture there are no plans in the future to include them. Art then informed me that my salesman informed me of this, and in the presence of my daughter, I had told him "it was not important". I have two children involved in separate roll-over car accidents as passengers when the driver went to sleep at the wheel and both were severely injured, requiring open brain surgery, one of whom is still severely handicapped and requires a permanent residential care facility. The only reason I considered the change, and the added expense, was these safety features which were represented to me to be included. It was at this point, after several discussions that Art told me I was a liar and informed me "this conversation is over, you can leave my office". This is my fourth new Lexus, and I love the vehicle, but I certainly will never return to a dealership in Utah to be disrespected in this manner.

idesignstuff

Jun 2, 2014

I scheduled an appointment to replace a sunroof that had shattered. The service reps were very helpful and were able to get the needed glass in the next day. I'm not sure if they were just too busy at the dealership, or if it was just an off day, but I was very disappointed in the quality of the repair and the clean-up of the vehicle after the repairs were made. I found pieces of glass on the center console as well as in the cup holder, and the seal around the glass looks quite warn (I haven't tried putting any water on it, but I really wonder if it is airtight). I would have expected something like this from a third-party, but I expected a little more from Lexus.

Loyal customer

Jun 1, 2014

Always great service.................................

brooksie

May 26, 2014

I was able to get a prompt appointment for service. My car looked immaculate when I picked it up. It runs great and I couldn't be happier with the service and the way I was treated.

Grrunt

May 18, 2014

I've bought/leased 3-4 Lexus from this dealership and have had all my service performed here. Always easy, always attentive to my needs, and always done right.

dfotheringham

May 12, 2014

This was my first experience getting service advice for a Lexus that I purchased. The service manager, Geoff, was very helpful and friendly and even showed me a few features about the car that I didn't know about. They gave me a 'lender' car while mine was being repaired which was very helpful. Great service.

chgdag

May 6, 2014

A routine oil change and maintenance revealed a failing water pump. Trevor explained the situation. From experience I know that the announcement of additional problems and charges can be suspect with some dealerships or independent mechanics, but confidence has never failed in this regard with Lexus service. Trust and capability are two qualifiers for return service, so I continue to return to Lexus. Because the water pump needed to be replaced, my wait would be extended for hours. Trevor immediately arranged for a temporary vehicle for me to use during the interim.When I purchased the pre-owned vehicle, I also purchased an extended warranty with Land Mark. Trevor took care of the negotiations with this company, and it was a stubborn negotiation. Trevor's persistence for 2 hours proved a positive outcome in my behalf.

stephenrenmorgan

Apr 20, 2014

One of the reasons I drive to Lexus of Lindon is their excellent service. They are punctual and friendly with their appointments and treat me the same as the day I purchased my 2008 Lexus RX350.

Marilyn Thomsen

Apr 16, 2014

I continually see the team in this Lexus Dealership working together to provide excellent service. They have had my car ready before they promised. They have cheerfully worked to help me sync my cell phone, make hot chocolate and entertain my grandson. I love my red Lexus, especially because of the service that comes with my car. When I come in with a problem, I have always left with it solved.

nottosen

Apr 15, 2014

I recently purchased a new Lexus LX 570. We were debating between a Mercedes and a Lexus and we had a wonderful experience at this dealership. Garret & John were very friendly and professional. They went above and beyond to work with us. Garret followed up a week later just to make sure I love my vehicle, which I do. I had a great experience and would recommend them to anyone!

LkSn

Apr 15, 2014

They repaired all that was recommended and did a great job! I will certainly recommend your services! Thank you! Thank you! Thank you! SUS S

SUS

Apr 15, 2014

The maintenance repair workers did an outstanding job on my 2008 Lexus and repaired upcoming problems that may have occurred overtime with use. Thank you!

mklbulate

Apr 14, 2014

I received an electrical warning light recall letter. It was handled promptly. The service was fine. I was glad to have it checked out.

Sssaaga

Apr 6, 2014

The overhead console sliding door switches in our Sienna were failing. They still worked some of the time but since we were moving out of state I explained to Phil that I wanted to get it fixed before we left. They checked into it, ordered the part and got it done. They easily could have said no since the switches hadn't failed completely. It was refreshing to deal with people who understand that a little flexibility goes a long way. They did what they said they were going to do when they said they were going to do it, that's all I want.

utrnikas13

Apr 3, 2014

Work was completed in time period proposed. Appreciate loaner car as we had to come in from out of town and length of work to be done.As always, outstanding service since we purchased 2 Lexus vehicles from the Lindon dealership.

Ron Stewart

Mar 13, 2014

Service advisor misled by overstating the diagnostic fee would be applied to repairs if needed and after attempting to explain what he meant, only dug himself in deeper. Apparently when they changed the oil in our car in December, they did not check the air filter (which is part of their service on the maintenance agreement plan), this car has been sitting in our garage for six weeks and the air filter being "plugged" is what triggered the computer codes leading to my visit to the dealership.

wcraynor

Feb 27, 2014

Great service, Informs me of issues with my vehicle. Work performed has always been superior. John is very good to work with and listens to our concerns and accommodating to our requests. We thank him for his friendly service.

Eric1964

Oct 28, 2013

My experience with your dealership was primarily with Garret Ferrai. He was very prompt, attentive, friendly and professional in first finding me a vehicle that both met my needs and budget. He then helped me through the purchase process. He was outstanding! The other person I dealt with was in your finance department and he was also very nice and professional. Overall it was a great expeience and I am very happy with my "new" vehicle.Thank You! Eric Lassig

Jensjet

Sep 16, 2013

Ken Robison was very professional and knowledgable about the Lexus SUV's I was looking to but. I actually had a really good time test driving cars. It was a much better experience then I'd had at other dealerships! I will never own another brand of car. I highly recommend Ken Robison and the service staff at Lexus of Lindon. Thanks, JC Cline

gumamela143

Sep 16, 2013

My overall experience with Ken Robison was beyond excellent that i immediately recommended him to my brother who also purchased a brand new Lexus 2 days later. :)

stanleywalker

Sep 12, 2013

Ken was very helpful in my purchase selection. He was always courteous and patient at making sure I selected the car with options that met my expectations. He spent considerable time teaching me the all of the electronic functions and reviewed them again we me on a subsequent visit. I appreciated not being pressured into the purchase and he made sure I was satisfied with with the car. He was always professional and friendly. I would recommend working with him to my friends, or anyone.

2013lexusblk

Sep 6, 2013

Great Staff, very helpful and friendly atmosphere. I would (have aready) recommend purchasing a car here. Great people, nice establishment, great selection, low pressure, great product and great experience.

davejan

Sep 2, 2013

The dealership is very service oriented. Very helpful. All were very friendly. Garret was informed and very friendly. My wife enjoyed her experience. Your tech man, Justin, was extremely helpful.

eegreen

Aug 31, 2013

Ken was very patient with us as he explained the car's operation and was very thorough. He was a great advocate for the buyer and made us feel at ease throughout the entire purchase process. He knew the technical things and made them seem simple. I would definitely seek him out again when it is time to purchase another car.

Schweikart

Aug 23, 2013

The team at Larry H. Miller Lexus of Lindon is amazing! After working with Devon on the purchase of my 2013 ES300h, we went back to purchase a 2014 IS 250 for my husband. Shea was incredibly knowledgeable about the vehicles and helped the process of purchasing a car be enjoyable and Jon streamlined the paperwork side of things for us. The entire team did an excellent job taking care of us and the unbeatable service combined with quality vehicles has made us a Lexus family!

shaleenw

Aug 9, 2013

Our whole experience with Lexus of Lindon was a very positive one, especially in our dealings with Ken Robison. He treated us very kindly, went out of his way to be helpful and was more than kind in answering questions and making sure we were getting the best treatment possible. I will always use Ken in buying future cars as long as he's around.

lthomp9

Aug 1, 2013

I usually dread the long process of purchasing a car but The associates were able to complete the process in a smooth and timely manner without pressure.

sdhtlh

Jul 27, 2013

Ken was great and helped us work a good deal. We are impressed with the dealership. The only concern we had was with the paperwork. Whoever entered the information for the paperwork made several spelling and other mistakes (ie. our names, address, driver's license state, and my birthdate were all incorrect, which caused the paperwork to be reprinted several times). For this high quality of a dealership, this was very unexpected.

bigEsmalls

Jul 26, 2013

I inquired over the phone about a Lexus ES 350 and spoke with Darryl Pettersen. He not only answered my questions, but quickly followed-up with some other details. He was very impressive with his customer service. What I liked most was his approach. He is not a high pressure salesman. Lexus sells itself. I would highly recommend this dealership.

Kylee801

Jul 17, 2013

Great and friendly customer service. Would refer friends/family. We live in Salt Lake and aware there is a Lexus dealer in Murray but the drive is well worth it.

ShellyMathie

Jun 21, 2013

We pulled up in a Fiat rental car and four of us piled out. I am pretty sure we looked like a bunch of hillbillies and that your sales staff was thinking we would be a total waste of their time. However, Ken Robison greeted us cheerfully and asked how he could help us. I let him know that I was looking for a used Lexus because I had been driving the ES300 for years and it was the best car I had ever driven (my transmission had gone out at 170,000 miles and was currently being rebuilt). He showed us the sedans and went over their various features, offering to let us test drive anything we would like. He then suggested that I might want to also test drive the RX350. I hadn't previously even considered it. We spent some time looking at those and again, he pointed out the upgrades and features on each vehicle. I chose two cars - on RX and the other a sedan and went for a test drive. Upon my return I knew the RX was the right fit for me. The thing I appreciated most about Ken was his no-pressure approach. He did not push any specific vehicle on me, but was good to point out the pros and cons of each. I am a realtor and do a LOT of driving and he did point out that the RX would do better in the snow. He treated me with respect and got us through the purchase in a thorough manner, letting me know he was my "car guy" and would be there to answer any questions and assist me with anything I needed with my new-to-me car. We did not get finished up until 11 p.m. So grateful that Ken was attentive, in spite of our appearance when we arrived. I was already a huge Lexus fan, but this truly sealed that for me! Thanks again Lexus of Lindon. You guys rock!

gschreder

Jun 20, 2013

We feel that the sales people we talked with prior to purchase gave us truthful information and pricing. They also told us they would drive the car to us as we live in St George, UT. and we had two vehicles to trade so it was really convenient for us. Our salesman Garret took his time and went over the features of the RX, he was very thorough and patient with us. We have had the RX for 5 days and we are extremely satisfied with it. We are still learning all the bells and whistles, but feel good about our purchase and the dealership we choose to purchase from. We did not have any surprises, the deal was as stated before delivery. Thanks to them.Gary and Lynn Schreder

EZweifel1780

Jun 20, 2013

Ken was great! He responded quickly to my initial request and filled me in on all my options. He took the time to meet me for a test drive away from the dealership and was so accommodating and understanding about my time restrictions. He meticulously went through the car and explained every detail - even setting up my cell phone and garage door opener. He provided touch-up paint and found the extra key and mats within a day of me buying the car. I would recommend him and the Lexus dealership to my friends and family. Thanks for a wonderful experience!!

Mike8301

Jun 14, 2013

We were looking at several crossover vehicles trying to narrow down those that we felt were close to the kind we were looking for. After a few weeks of test drives we had decided that the larger 3rd row vehicles were more then we needed. we went back to the two dealers we liked, Acura and Lexus, and drove their smaller crossovers. Our salesman, Ken, at the Lexus dealer did a great job explaining the car. He didn't pressure us and when I asked him to watch a particular color for me he followed through in a timely way. Even more important to me, he continues to work with us after the sale instead of turning us over to a service manager for maintenance or follow up. The other part of the process I appreciated was not being turned over to another sales person. When I'm shopping, I'm shopping not buying. It was a great experience.

KenSolen

May 30, 2013

We recently visited the Larry H. Miller Lexus of Lindon dealership to consider purchasing a car from them (while considering another brand as well). We ended up in the hands of a salesman named Darryl Pettersen, who was professional, and helpful in every way in answering our questions (along with great support from Jon Henson and Devon Thompson). Darryl especially worked hard to obtain the information we needed and to provide options and features that met our needs, while respecting our desire to move at our own pace in making the important decisions related to this purchase. He also was and is a warm and delightful individual, and we not only came away with a new car but also with a new friend.

gosoxtony

May 28, 2013

Everyone at the dealership was very friendly and professional. The car we purchased was exactly as we expected. Also, they contacted us on our way back to Oklahoma to ensure that the car was performing well.

Afsanehr

May 19, 2013

I had a great experience with the dealership. People were nice and stayed after hour to help us with our new purchase. I loved the experience.

degraffsam

May 12, 2013

I have purchased five vehicles from Lexus of Lindon. This is my third RX350. I love the vehicle, however, the only reason I decided on a new 2013, was that I was told the 2013 had the updated safety package, specifically the "Driver Assist Monitoring System," (I call it drowsy driver), I also requested a heated steering wheel. Long story short, after I took possession of the vehicle, on further evaluation, I learned that not only did this vehicle NOT have those two features, but after several weeks of discussions Art Veenema, he informed me that not only are these features not even available on the RX, but they probably never will be. Therefore, after paying for what I thought was going to be an upgrade and enhanced safety features, I am basically driving the exact same car I traded in. I was basically called a liar by John and Art, and I was informed that Ken reported that he had itemized the features and informed me the "drowsy driver" feature was not available on this vehicle, and I told him that that feature "was not important" to me. Interesting, since specifically this was the major feature in my decision to purchase the new vehicle, as I have TWO children (both passengers) who have been critically injured in separate automobile accidents, both of which were the result of the driver going to sleep at the wheel. I will NOT be back!!

JanetLexus

May 9, 2013

I purchased my third RX at this dealership for several reasons. I really like the RX vehicle. I have always been treated kindly and respectfully by everyone at the dealership. I was very happy when this location opened so I didn't have to drive to Salt Lake for service. I am excited to experience the new and improved features and driving comfort of the RX. I am happy to see Art back in Lindon. He sold me my first RX. His patient, kind influence is needed in the sales world today.

witherd

Apr 17, 2013

I originally gave this dealership a very good review. However, there were two parts that needed to be ordered for my vehicle. I was told they would be in within a week or two of my purchase March 25. Later that week, Shea called to tell me that they needed another copy of both mine and my husband's drivers licenses "to get this deal to go through." We decided that I would give him said copies when my parts came in. He said that were scheduled to come in on Tuesday April 2nd.I have not received a call confirming these parts have come in. Yesterday, April 16th, I sent Jonathan a text asking if my parts had come in. He replied stating that he would check and let me know.I still have heard nothing.

sirneeners

Apr 3, 2013

I am very happy with the service that we received at the Dealership. Walter greeted us with a smile. Ken was very quick to answer questions and had alot of knowledge. He was very friendly and professional. Rob helped us with our financing and explained very well. He was also very friendly. We had a very short wait Walter offered us a drink and also a little humor! I would highly recommend this Dealership to my friends and family! Ken was the best salesman I have ever dealt with. Thank you Lexus of Lindon!

marzobancos

Feb 20, 2013

I have done business with the Dealership for a long time while Phil was there I purchased all parts and services for Lexus and Toyota products from them. This was the first automobile purchase from them and other than the $299.00 theft fee, I was very pleased with the experience.Garret Ferrari was a pleasure to work with.Mike Marchbanks

mrgrumpy001

Jan 18, 2013

Everything about this dealership is top-notch. I always dread buying a new car because of how the "Stealerships" conduct their business and how the most important thing to them is getting your money in their pocket. This time however, was the best experience I've ever had buying a new(er) car, I felt as if Lexus as a whole acutally cared for what I was buying, how I went about buying it and how I was going to make it my own. Its almost sad that "5" is the highest rating I could give this dealership.

tomspitfire

Dec 13, 2012

i answered " why" i marked them as 5 out of 5 because they did a good job and i am happy the end happy days!

u0128016

Nov 19, 2012

I enjoyed my experience, especially knowing that I can return every week and get me car washed and vacumned. This will help in keeping my car looking new.

gjuice111

Oct 15, 2012

Everyone was very friendly and welcoming while we were looking for a car. We looked at several options and were able to test drive as many vehicles as we wanted. There was no pressure to buy and we were provided time to discuss (in private) what we thought of the car and to determine which car we liked. Overall, a great atmosphere, great sales staff, and an overall enjoyable experience.

Ettenanxih

Sep 26, 2012

Garret spent the time to search and find the colors I wanted. He's very helpful and friendly! That's why I rate this excellent service! : )

el_savbug

Aug 28, 2012

My husband and I were looking to get a new car in the small SUV range and came across an add from this dealer. We went in to look at the vehicle (Honda) and were quite pleased we Miss Debi's friendly attitude and willingness to assist us, despite the fact that we came in fairly close to closing time. She kindly checked on us while we waited in their 'internet cafe', which did have the internet and a range of delightful treats and drinks. While on our test drive, Miss Debi was not pushy or overly talkative, she just enjoyed the ride and chatted with us.Steve the financier was wonderful as well. He was kind and stayed late (facing the wrath of his wife) to help us get everything taken care of. In addition he was smart, funny, and helped us understand the loan process. Steve also gave great advice that you felt like you were getting from your dad or cool uncle. We had a wonderful experience and recommend the place highly.

guoxiaoguai

Aug 16, 2012

Hi Mr. Schwemin,I have a 08 Lexus IS250 AWD and want to complain my experience with Lexus of Lindon recently, especially to Chris Alder.I got a flat tire last weekend and drove to Lexus of Lindon Monday morning. My first impression is really bad due to Chris's attitude. He did not show any respect and walking around without finishing my questions. Since I have my front tire replaced a month before due to a sidewall damage, I got one as spare tire. So I am wondering whether he could just mount that tire onto the flat one to save me a lot of money. He told me he could not do one, but at least a pair and that is the rule. At that time, he did not explain why and just push the options to me. I know it is not a good ideal to have a used and brand new one on the same axis, but I don't understand why my used one won't work. At that time, he explained nothing but showing his impatience. After think about a while, I decided to get a pair replaced. I called him at noon for estimate completion time and was told my car would be done by 4pm. However, when I got there at 4 pm, my car was not even put in the garage and he has to put me on a loaner. At that time, he is always walking around without taking care of me, especially comparing to the attitude of Tess who sign me the loaner. Tess is really patient. On Tuesday, he called me that he will install one tire for me, which surprise me a lot as he was so confidently telling me he can not do one tire but a pair. This is really confusing me about how this would work with one used and one brand new. He did not explain either, just told me he could do one but recommend to do a pair. I dont want to screw up my car and decided to do a pair. The price he told me surprised me again, $238 + tax per tire, which is crazy. I got about $159 per tire a month before. When I told him that the price could not be right as I change my front one a month before, he did not admitted his fault but make up some ridiculous excuses, like the tire price could go up and the price is different of each batch he received and etc. However, when I mentioned that I replaced my tire at your site and you should have all the records, he decided hang up my phone to look it up and will call me back. While, I never get a call back either about the price or whether my car is ready.I came back to your dealership around 5pm and fond I had a pair of tires replaced. The price is correct, $159 each. However, I remember that my tire is covered by road hazard, and have the front desk lady called him about the road hazard. He told me that my tire was not purchased at you site, so it will not be covered by the warranty and I told him that my tires were purchased from you and still have the record. I still remembered the date purchased, May, 2010. Then he told me that the warranty only covered the first two years and I am out of warranty. This surprised me again. He even did not know whether my tire was bought from you or not. He was just making up excuses to avoid the warranty. Even he is right. I am out of warranty. I will pay whatever I owe, but I do not deserve to be fooling around about the price and warranty. As a professional service guy for years, he could not mess up the price and warranty. I can not accept a liar in Lexus dealer and was so disappointed about him, his attitude, the way he treated his customer. I just moved to Orem a couple months before and always had my car serviced at Lexus of Murray. The experiences are so different, even both are owned by Larry H Miller. I chose Lexus for reasons and this is experience really frustrated me. I sent the complaint to their Director, Philip Schwemin. But never get relied.

deno3324

Aug 8, 2012

Jonathan showed us the car when we first came in to look. We left and looked at other cars but came back the next day and Kurt helped as Jonathan had the day off. They were both very friendly and helpful. They both came out to greet us and answered all of our questions. We got what we wanted for our trade-in and payed what we expected for the car.

Stubbs062

Jun 27, 2012

We were very impressed with the service at this dealership. Everyone worked hard with us to make sure we were getting exactly what we wanted and at a great deal. We would recommend this dealership to anyone looking to buy a new (or used) car.

Kentja1

Jun 3, 2012

It was a very pleasant experience and this is the fifth Lexus that I have leased from the Larry H Miller dealerships. I hope I am around to lease five more.

yahan

Jun 1, 2012

Franklyn demonstrated very good approach to a customer. He did not apply any pressure but after 10 minutes working with him I was signing paperwork for brand new car.Very good negotiator!

wsdaniel

May 2, 2012

We were treated as family by Jonathon Henson when we first approached the Larry H. Miller dealership. No pressure, no hype. We found the car we liked and wanted, but asked for a day to "think it over". We left to consider if it was what we wanted. We received no follow up call or pressure. We decided we wanted the car and went in to purchase it. We were still treated as family. We have decided that after purchasing this used car the next Lexus we will purchase will be brand new from Larry H. Miller. We also hope that Jonathon will be around to sell us the new one.Thanks Jon!Scott and Lela

lmgriep

Apr 10, 2012

We have had our previous Lexus' serviced at LHM but this was the first time we had the opportunity to purchase from the dealership. The sales and support staff are as great as your service advisor Jason Doyle! thanks,Lisa & John Griep

Toothclnr99

Mar 31, 2012

Kurt was great with regard to getting back to me via email regarding my interest and purchase of a 2008 Lexus RX400h. He had paperwork ready when I arrived, but I had to wait for over an hour for the fianace person to be able to complete my transaction. Just prior to leaving the dealership, it was discovered that my new vehicle did not have but one key. This should have been known upon my arrival and another key obtained and ready. I have since received not one, but two valet keys. I appreciate this being taken care of. I was surprised that in, what I would call a luxury dealership, that the dress code was quite relaxed. Maybe this is an avenue to attract more customers like me with a lower level of income, but a bit more professional attire was expected. I would recommend this dealership to anyone that is interested in purchasing a new or used Lexus. I love my Lexus and appreciate how easy this transpired! Thank you!!!Sincerely, Bonnie L. Young, RDH

jeannebean

Feb 15, 2012

We were treated very well by everyone we dealt with. They were all very helpful and made the process very pleasant. I love my new (uesd) Lexus!!

michellecm

Feb 9, 2012

Tommy was good, not too pushy. I didn't care for the dark haired finance guy at all. The one who went over the finance and warranty info in his office was great. I didn't like the fact that I was told I would be given a new battery in the remote, and wasn't, so I get low battery every time I start the car. I also didn't like that I was told the paint on the door would be fixed and it wasn't. It is always easier to recommend someone when they follow through on what was promised.

mykulangot

Feb 7, 2012

We were looking for a crossover style SUV and found a very nice 07 RX350 online. It was listed for a great price. We took it for a test drive. We were with Jon. He was a great guy. Very easy to work with, answered all of our questions. Came in the next morning to pick it up and signed all the paperwork with Steve, who was just great. I have never had an easier, more pleasant car buying experience before working with LHM Lexus of Lindon. Thanks guys!

brucedew

Feb 1, 2012

Kurt was very responsive in the pre-sales process in finding the right Lexus for me and my family. I could always reach him on his cell phone. He was also very helpful in explaining the options available for us on the car.

tsistern

Jan 26, 2012

My unwavering support of the Lexus brand had never been called into question until the day I brought my '08 ES350 into Lexus of Lindon. I was promptly greeted by a very friendly service representative as I exited my car, and was quickly led to Jason's office. I only needed my safety inspection and emissions test done. After waiting 45 minutes (I was told it would be 20) I checked on the status of my car. Jason then told me that I needed to flush my transmission oil, flush my brake fluid (because it was black and thick), and align my car. My owner's manual has my trans oil listed as 100,000 mile fluid and I am only at 51 thousand miles. The alignment was done 2 weeks previous when I bought my new tires at Les Schwab. I told him this and he back-peddled and blamed the oversight on the new mechanic. He still pushed the alignment and brake fluid flush telling me that my tires would blow out on the freeway without a proper alignment. I refused again and took my car back to Les Schwab to have them fix the alignment. As I told them of my experience at Lexus, Braden at Les Scwab chuckled and said "we hear that alot". They opened the hood to show me that my brake fluid was not black, and was not even dark. They finished checking the alignment and yet again, showed me that I have nothing to worry about. Lexus should know better than to hire such a dishonest human being to represent their product to the Lexus owners in Utah. For any dealership work, I will only bring my car to Lexus of Murray. Otherwise I will stick with Les Schwab for my maintenance needs.Rick Stanton

atkintq

Jan 24, 2012

Great experience - would totally recommend this dealership to friends. They did a great job of listening to what was important in a vehicle for me and helping me find one that met those needs best. I felt they were trustworthy, efficient, and genuine.

Carol Naylin

Jan 21, 2012

There was a problem with the tire sensor that no one would help me with, my calls to the dealership were not returned. I took the car to the Murray Lexus and a salesman there helped me that knew exactly what was wrong and had it fixed in fifteen minutes, wonderful customer service there. I will always go there and not Lindon. Was not a good experience.

Rios family

Nov 19, 2011

Everyone was fantastic! Everyone treats us with great respect and kindness! Always eager to help, and make us feel cared for! They are all extremely professional. The service from everyone is top notch! They are all eager to help ensure your satisfaction!In all honesty, we have bought numerous new and used cars during our marriage of 30 years, and in all that time we have NEVER been treated better then at the Lexus dealership! Our first contact with Lexus was actually several years ago with service (Wes Barkell) and he earned our great respect and friendship! Now we have moved to sales, by purchasing our used GX 470 and everything was fantastic there too!Usually sales earns you, you buy, then you work with service and some times you regret ever buying! But with Lexus of Lindon, things just get better and better!We truly enjoy every aspect of this dealership and every employee that works there! Even those you don't directly deal with are kind and helpful! You have the very best costumer service in all aspects! From the people, car wash, loaner cars,and even the delicious hot chocolate, this is truly the best ever! Not to mention the Lexus vehicles are spectacular! I personally am of the opinion, once you've driven a Lexus, you can nerver go back!Thanks EVERYONE! Your the best! We will be back! You've earned life long customers! Sincerely,Daniel & Lea Rios801-491-7073riosfamily27atgmail.com

Joe N. Swenson

Aug 8, 2011

Sales rep (Jon Henson) was incredible and we loved the car. In addition, Jason (maintenance department in Lindon Lexus) has been great with our young daughter these past three years in taking care of our 2001 Lexus while we were living out of the country.

richardtaylor

Aug 2, 2011

Orginally offered to change tires, that was taken back, had to pay for second key, not expected on such a nice car, repair needed (after car on lot for 36 days) missing an important interior part, expected with a certified car. I have confidience that Kurt Hoerner will resolve these concerns. Over all experience could move to great or disappointing...depending on resolution. Thank you,

simmons2220

Jul 18, 2011

I came to Lexus of Lindon from another state as part of my two day search for a vehicle for my college kid. I only had a couple days to complete the transaction so I didn't have time for the usual back and forth process. Jonathon Henson met me, listened to what I needed and how I wanted to do business, and he bent over backwards to help make it happen. I'm very pleased with how painless the transaction was and how Mr. Henson was willing to go beyond the call of duty to help make it work.

jr105

May 21, 2011

Lexus of Lindon is a superior dealership because it is in the Lexus family. However, since the downturn of 2007, it has not been the same. High turnover, change in attitude, sometimes a subtle change, etc. I'm sure with the decrease in auto sales, everything was gloomy for a couple years, but that should never have permeated to the customer. But, it did. It has never really righted itself. Certainly, before at Lexus of Bellevue (WA) and Lexus of Lindon (UT) it was an unqualified impeccable experience. That has deteriorated in Lindon, UT. Maybe it's a permanent change. I cannot recommend Lexus now without saying, "It used to be unbelievable, now it's good."

JRDeW

Apr 12, 2011

Buying this new vehicle was my first experience with Lexus of Lindon. I have not had any work performed, therefore, I did not rate "Quality of Work." I look forward to a long-term relationship with this dealership as I anticipate the service and work will be excellent complementing the great reliability I expect from a Lexus. I appreciated the salesperson's (Kurt Hoerner)approach; he was very polite with no high pressure tactics.

nelson

Apr 11, 2011

Steve was great to work with. The buying process took several weeks to complete because I kept looking at different dealerships and vehicles. Steve kept my information on file and was very patient with me. He answered all of my questions and even delivered the car after I bought it.

lexus470

Mar 22, 2011

We took our Lexus in for a 30,000 mile service. Jason had replacement car plus he gave us a 15% discount. Jason worked us into the schedule. He made us feel as though we were his only concern. This is our second Lexus 470, we love the way Jason calls us by name and makes us feel each time we bring in our car for service. John Durfee

daniel

Mar 8, 2011

It was efficient, fast, friendly, etc to get the appointment. Then they were waiting for me when I arrived. The service was done on time and I was in and out really fast. I think this dealership is great. I've been really impressed with them since day 1.

rrife

Feb 25, 2011

I had to jump start my car. I called Jason on the Tuesday following a Monday holiday when the service department was very busy. Nevertheless, he told me to bring the car to the dealership, and he would sneak me in as soon as he could--which he did. I very much appreciated this wonderful service. It's a delight to deal with LHM Lexus.