Used Cars for Sale at Laurel Ford in Laurel, MT

Linda Bayne

Apr 13, 2015

I was just taking a walk while getting an oil change when Joseph approached me in the lot and asked if I needed any help. He questioned me about my interests in cars and proceeded to show me some cars that they had available. In the end he gave me great info and sold me a new car. He answered all my questions excellently and was patient about my decision.

Brett Solberg

Apr 9, 2015

The service was excellent! The employees were friendly and very helpful. They quickly diagnosed the issue and scheduled an appointment time that was convenient for me and what the expected cost would be. The work was done in the time they estimated and they promptly informed me when I could pick up my vehicle. The service adviser explained what the problem was and what the technician had done to fix it. I would definitely recommend Laurel Ford to anyone looking for a great customer experience.

Chad

Apr 9, 2015

Bobby at Laurel Ford worked our deal and was knowledgeable and great to work with.

"Gary D"

Apr 9, 2015

When I returned to Laurel Ford after my first 5,000 mile service check, I was greeted by Toni, my service representative. She was extremely friendly as well as helpful in explaining the service process on my new 2014 Ford F-150 Truck! After a very pleasant and short wait time to have my services completed on my Ford F-150, she personally came to me and said that everything was great in aspects of the oil change, tire rotation, brake inspection and engine inspection. She carefully went over each detail with me making me feel that my truck was in excellent shape and in good service hands at Laurel Ford. I certainly would recommend anyone to visit Laurel Ford for their genuine honesty, diversity in vehicle selections, no harassment selling experience, and hospitality. They have all you need while you are waiting to either buy, sell, trade or service your vehicle under that great LOG CABIN OFFICE! That includes, coffee, beverages, water, cookies, etc. Thanks again Laurel Ford for a satisfying service that is worthwhile in my book!

TSC Manager

Apr 5, 2015

Laurel Ford has always been a very comfortable location to shop and have service work you can count on performed with confidence. Not only have I purchased a truck from them but slowly making it a better tow vehicle with the help from their sales and service team to get it done and in the time frames I need it! OUTSTANDING customer service and always with a smile or two. From Oil changes over the years to add on item of my own they step up and take it on every time I see them and for that I recommend them to my friends and neighbors who's looking for a vehicle as well as quality service! Keep up the great work TEAM Laurel Ford!

ponybrooke

Apr 1, 2015

A great buying experience with a very professional salesman. Joe Daugherty listened to my needs and found the right kind of vehicle.

Karli Sullivan

Apr 1, 2015

Bobby was very helpful and informed me of all features in my car. Overall service was great and welcoming.

Eli H.

Apr 1, 2015

Service was great. Some car dealerships in this area will really try high pressure deals and they definitely don't try to pull anything like that. I only wish I had gone here to buy my ford as well!

Deirdre (Dee) West

Mar 30, 2015

We just had a wonderful experience purchasing our new Escape!! Being new to the area we have previously visited a dealership that didn't even attempt to assist us in the buying process...Joseph at Laurel Ford was outstanding, to say the least. He was personable, helpful, and not pushy! We hadn't even completed the test drive before we knew that we would try to do business, Great experience!!!

red lodge builder

Mar 28, 2015

I've purchased 3 trucks from dan piper and recommend him to all my family and friends, great customer service every time,

Bruce Creecy

Mar 27, 2015

Have bought several cars from Dan Piper at Laurel Ford. This guy is awesome to work with, makes sure your needs are met, great sense of humor, knows his vehicles. Will buy here and with Dan next vehicle.

Marla W.

Mar 27, 2015

Bobby did an excellent job and I highly recommend his service.

Terence Blake

Mar 26, 2015

I had the pleasure of meeting and working with Bobby Horne. Bobby was professional and easy to deal with and kept in touch with me, answered all my questions and followed up if he didn't know. I was fortunate enough to meet Jason, one of the sales managers, who was stern as to be expected but helpful even still. The dealership was clean and easy to approach. I would recommend it to people in the market for a Ford.

Charlie and DellaRae Haverland

Mar 26, 2015

Danny Looney and Joseph Daugherty are very professional and pleasant to work with. This is our second purchase from Laurel Ford and we are very satisfied. We will forever be customers of Laurel Ford not only for the customer service, but the kids say the cookies are fantastic!!! I have never personally had such an easy and comfortable buying experience and would recommend these guys to anyone looking to buy a vehicle. Charlie and DellaRae Haverland Columbus, MT

traveling soldier

Mar 26, 2015

Laurel ford was awesome, they stayed late to make sure I had a good experience. Dan and Eric thank you

BRUCE CREECY

Mar 26, 2015

I HAVE BOUGHT MY LAST 2 CARS FROM DAN PIPER AT LAUREL FORD. GREAT GUY, FUN TO WORK WITH, KNOWS HIS STUFF !! WILL SEE HIM ON MY NEXT CAR FOR SURE !!!! THANKS DAN.

ford guy

Mar 25, 2015

was a good experience, dan took me to show my wife and we love our new explorer

Sherry Wilber

Mar 24, 2015

Bob Horne III was great! They were very friendly and easy to work with. We'll come here first for every vehicle.

Barry and Tina Morgan

Mar 23, 2015

Joseph has done an excellent job in meeting our expectations!! He is very professional and we have come to Laurel because of our past experience and are very glad that we made the decision to do so again!! Thank you for your for everything that you do ~~ Barry and Tina Morgan

Molly

Mar 22, 2015

Buying a car from Joseph Daugherty was the best part of our weekend! We came in and got what we needed with no hassle, it wasn't like talking to your typical car salesman. We found what we needed with no hassle and no fuss.

Willy VandenBos

Mar 21, 2015

Great service and good people to work with. Joe is great guy and easy to communicate with.

Maison and Colleen Furley

Mar 19, 2015

We began our search for a new f-150 when we decided to move to southern Wyoming knowing we would be making frequent trips back and fourth. My mother-in-law referred us to Joe Daugherty and we couldn't have been in better hands. Joe gave us a lot of options, many examples of pricing and ways we could make the most of our budget while also getting what we wanted. The sales manager, Jason, is a "no bull negotiator" they give it to you straight and truly mean well. Although it took about a week to "wheel and deal" and find the right truck, we drove away happy. They are true gentlemen at Laurel. We had such a good experience we drove 9 hours to purchase a second vehicle from Joe, and let me tell you, loyalty pays off. They were thankful for our return business and it showed. I send EVERYONE their way.

Ford fan

Mar 18, 2015

I just want to say that dan piper sold me a new ford f150 and I have told everyone about my service there at laurel ford and have recommended a new or used ford to my family and friends

Mark Blossom

Mar 18, 2015

I first visited Laurel Ford when I found that they had a rare model for which I had been searching for 6 months. The next nearest place where this model was available was over 800 miles away. This model was selling at a large premium over MSRP everywhere else, but Laurel sold it to me for MSRP. That represented an incredible deal for this particular model. Since then, I have had several occasions to purchase other vehicles there, and the buying experience is hard to believe, as I have NEVER had a good experience at any other dealers. The worst that you can get there is a FAIR deal, but most often, it's much better than that. I talk to all of my friends about my "Car Guy", Dan Piper, who has a gift for fitting your vehicle needs. I have referred numerous people to Piper and actually brought several to the dealership myself. He has helped many people with challenging circumstances find the right vehicle at the right price. Service is above reproach, AND affordable. An oil change is less expensive and faster than the oil-change chains. I have no need to go elsewhere for car stuff.

Dan Unruh

Mar 17, 2015

Our salesman Joe was very helpful. Worked hard to get us the vehicle we wanted. Excellent experience.

Craig and Jessica Halko

Mar 15, 2015

Great selection of both New and Used vehicles. Friendly, helpful staff. Great facility. Nicest Ford dealership we have found within a 400 mile radius of Gillette, WY. I worked with Bobby. He encouraged us to find the vehicle we wanted and he made the decision process much easier.

Joseph Kracht

Mar 14, 2015

Perfect service! Our salesman Bobby Horne was great!!!

Tina L

Mar 14, 2015

I enjoy the staff and their courtesy. Toni at the repair side is just Amazing. My first dealings with Laurel Ford was back in 2005 where I bought my 2nd Explorer....now third. This is the only dealer I will go to anymore.

Shere Koch (Koch Cattle)

Mar 13, 2015

Thank you Debbie Smart for selling us our new F150 it is a beautiful Truck. Thank you for all the information and explaining everything about the Truck. We had a great experience and we will recommend you and Laurel Ford. We have been buying Fords for years and learned more about the trucks and service than we ever have before from other dealerships. Thank you very much!!

Jyeley

Mar 11, 2015

Joe Daugherty and Danny Looney were great. This was our third car buying from them and we were treated very well. They know their cars and gave me exactly what I wanted on my trade in. We will buy our next vehicle here for sure.

Molly & Jimmy

Mar 9, 2015

Laurel Ford is a great place to purchase a vehicle. All the associates were friendly and treated us well. It feels like you are buying a car in your living room with the facility set up like it is! We would recommend Laurel Ford for your next car buying experience. Make sure to ask for Bobby. He will treat you right!

Laura Gloss

Mar 4, 2015

My daughters oil plug was stuck. Toni Fisher got her truck in and out in good time and had her crew fix it up. Also great cookies.

Kim Cramer

Mar 4, 2015

My husband and I get our cars repaired at Laurel Ford and also get our oil change there too. The customer service has always been great, the staff are friendly, especially Toni Fisher, who does the scheduling for repairs. I'm offered free cookies and something to drink like coffee and water while I'm waiting in the customer lounge. There is no pressure to buy from the salespeople, and if I need help, they are ready to answer my questions.

Dave Hudson

Mar 4, 2015

I have had my F-150 for a few repairs, oil changes, etc. Toni and the rest of the service crew have always been great with us. The shkl is always clean and welcoming. Their waiting area is probably the nicest I've ever been in. Comfy couches and they always have cookies and soda if we want. Its slways an overall great experience.

Debbie

Mar 4, 2015

They have great, fresh warm cookies and drinks that i don't have to purchase! I love the moose decor. Toni always takes care of me.

crider

Mar 4, 2015

Toni Fisher is very knowledgeable. I have enjoyed having my cars worked on at Laurel Ford. They understand our cars. I would recommend them to anyone. I have purchased a car from them but when I am looking they are very helpful. They gave me a great deal. I am completely satisfied with the service and sales of laurel ford. They also give great advise when getting parts.

Lucy Styles

Mar 4, 2015

Sure appreciated the wonderful service department (Toni Fisher) of Laurel Ford. She made us very comfortable in the beautiful waiting area. My grandson enjoyed a few freshly made cookies and the children's play area while I enjoyed the internet service. My car was done when she estimated and it was a great experience.

BruceCreecy

Mar 4, 2015

Bent my wheel, Tom and Toni were a great help getting me back on the road.

Mama McCurry

Mar 4, 2015

I first met Joe Daugherty at Laurel Ford when we were looking for an F350 for my husband. The whole buying experience was a pleasure. Joe was never pushy. He was very knowledgeable about all the trucks. For the first time ever, I actually enjoyed being in a dealership for the whole car buying experience. We have since been back to purchase my new Ford Explorer and I've sent my Son-in-Law, my daughter and another family friend to Joe to purchase their cars.

tim werk

Mar 3, 2015

Joe and Darren were awesome and very customer oriented.

John Fisher

Mar 3, 2015

They were great! Got me right in, services my truck! Wasn't even a Ford! They had soda and fresh baked COOKIES and a fireplace to relax in front of! My advisor Toni is great!

Wayno37

Oct 14, 2014

Our motorhome came in with a blown plug. We were told that we would need a new head, that would have to be ordered. We rented a pickup to finish our trip to my parents house (611 miles away) and wait. After a week and four phone calls, I finally got ahold of them. Never getting a phone call back as promised each time. Was told at that time that everything looked good and it would be ready by the next evening, or possibly the following morning. So after we drive the 611 miles in the rental truck we are told it would be the next day. Ok, halfway expected that. So we rent a room across from the dealership and stop by to ask for someone to pick us up when we drop off the rental. All of sudden everything, after being told twice it was good, is not good, now we need a new engine. Still no concern that we just drove an extra 611 miles because they did not check it out. Plus I was never allowed to see my old engine or head to verify the problem in the first place after asking 2 separate times to view the damage. If this was not enough, I noticed that my steering wheel was now a half a turn off and the bill included the handle for my screen door that they broke and promised to fix that I had install.UPDATEAfter discussing my situation to the service manager (Bud Gopp) we came to an agreement on a partial refund on the monies paid. Bud actually made us feel that they do care about their customers and now after working with Mr. Gopp, I would come back to this dealer when in the area in the future. I will admit, I would most likely only deal with Mr. Gopp.

Dave

May 20, 2014

I really enjoyed my time at Laurel Ford. The staff was friendly, they had cookies and a comfortable waiting area. I felt at home. The buying process was simple and everything went well, I also got a very good deal on a new F-250. Great time, definitely recommend these guys.

Fordnation22

Apr 16, 2014

I've never been to a dealership like this. I actually ENJOYED my time! I ended up buying a brand new truck at an incredible price and ate some of their home baked cookies as the same time. Incredibly nice people to work with, I felt like I was at home. Definitely recommend this, and bring your kids too! Thanks again guys.

hiknmt06

Aug 29, 2012

Well, after reading the reviews here, I either got lucky or just experienced a different dealership...perhaps people only come on sites like this to b$#%$h.I started my search for an F150 at Archie. The experience was just ok there. The salesman was rather tepid in his quest to help me find a vehicle and when it became apparent they did not have what I wanted things went south. I then searched Laurel's inventory online and found a truck that I wanted. I picked Scott out of their photo lineup and drove out there the same day. It was the truck I wanted at the price I wanted. I did not trade in as I'm trying to sell third party (Is it not understood that dealers are not going to give you the best deal on a trade? For those that attempt this you get what you deserve). I started paperwork with Scott who from the beginning was courteous and attentive along with being able to answer all of my questions intelligently and I believe honestly. He did not try to push anything on me that I said I didn't want like financing or extended warranty. The deal was done later that evening when my wife was able to come out to fill out paperwork. The customer service I experienced was nothing like previous reviews. In fact, I'm headed back out there today because they are installing rocker panels and door handles. They didn't have a spot but they are going to squeeze me in and while my truck is there, Scott offered to let me borrow his personal vehicle while mine is being worked on. What more could one ask for in a new car deal? I highly recommend Scott and Laurel Ford.

Venda1985

Aug 9, 2012

Well according to Laurel Ford there is nothing wrong with our brand new pick-up. The tranny slips, it wont kick out of 4 low, the fuel sensor doesn't work correctly, and the tow is messed up. But it is all in our imagination. Thank you also Laurel Ford for the terrific customer service. At least 8 calls were made to them no answer- voice mail left, and NO call back. Our new truck will not be purchased there. at Laurel Ford.

Ben_H

Feb 28, 2012

I purchased a 2011 F150 from Laurel Ford about 3 months ago. It of coarse came with a manufacturers warranty. The glove box handle broke of which I of course was mad about, after all I did spend over $30,000 for this vehicle. I called Laurel Ford 4 times in inquire about getting it fixed. Each time I was directed to the service manager (Cheryl) I left a massage for her twice explaining the situation and left my phone number. She never returned my call. I called back to see if I could speak with a store manager. The receptionist asked what the issue was and I explained it her answer was that Cheryl was the only one there that could take care of my problem and she was busy. After which I called another Ford dealership (Archie Cochrane) actually talked to the service manager and he ordered the part for me at no charge.

2manyfords

Feb 17, 2012

She told me that since I did not buy my Ford from them that I was not as important as a customer that had purchased from them. They have yet to fix anything right after 4 visits.

lfm

Mar 10, 2011

Same exact experience as the first reviewer had. Would not give me a price for my 2008 Chev Silverado, parked in front. Only berated the type of truck, which was like new, and would not even give me a price for it so I could figure what a new F150 would cost. The next day they e-mailed me only to say Ressler Motors was only overinflating what they said they would give me to get me to drive to Bozeman, and that Ressler would not honor the 15,000 offer.Guess who, Dan was the salesman. I wanted to purchase locally, but will now drive elsewhere just because of this dealership. I also had financing set up and all I needed to do was write the check.Still never got even a guess of what the deal would have been, as never given numbers.Exactly like the first reviewer.

richhurlocker

Jan 5, 2011

What a horrible experience. 2 1/2 hours at their store and STILL didn't know whet the bottom line price was for the truck I selected. I had pre-approved financing from our credit union and despite being told at least 5 times, Dan kept trying to push the Ford financing. This to the point of suggesting we go with the Ford financing, take the $1,000 incentive, make three payments, then switch to my credit union. When Dan went over the survey we'd eventually receive, he insinuated that I should "round file it" if I was going to mark anything less than perfect. Twice, Dan disappeared, leaving me alone in their snack bar area for long periods of time. The second time was long enough that I was making to leave when he came back. Then I met their sales manager, Jody. I've only bought 6 vehicles from dealerships, but I have never, not once been talked to in such a condescending manner. He started giving me a ration of what-for over my trade in. His attitude seemed that I and my trade in represented a major inconvenience to him. I got the sense he was either trying to pick a fight, or get me to leave. I finally got tired of his tone and told him to go now and figure up the bottom line. He left in something of a huff. 30 minutes later and I still don't know what the bottom line is. Dan could see that I was getting irritated, but instead of getting up and trying to move things along, he sat there, trying to engage me with vapid banter. I finally got up and went to find Jody myself. There he was at the front counter, BSing with other salespeople. Someone must have seen me because by the time I got back to Dan, he was wanted up front. 10 minutes later, he's back with a couple sheets of paper, full of numbers. He starts down the list and again tries selling me the Ford financing. Here's precisely where the wheels came off. Dan just doesn't listen. I tell him no again and ask him (for at lest the 10th time) to show me the bottom line. He keeps going down his list of numbers, none of which are the bottom line. When he got to the line where they were offering less than half of book value for my trade, I asked for my keys back. For an outfit that has "Straight to the point pricing" all over the joint, I was there 2.5 hours and STILL didn't know the price. Dan follows up the next day by phone, but again isn't listening when I try to tell him that it was his continuously pushing the Ford financing. He's still convinced it was the trade in offer. He told me I should take my truck to the consignment lot because the Indians are about to get their tax refunds. I did finally manage to get a price out of the guy, but only after he mentions that I'll not be getting the $1000 incentive for Ford financing. There's no way in hell I'd buy so much as an apple from these people. In all fairness, Debbie was great to work with over the phone. She had to go out of town for a family emergency. She passed us off to Dan, but he was with another customer when we arrived. I place the blame for this terrible experience on Dan and the sales manager, Jody. If you're looking for a way to drive away customers and ensure they NEVER come back, get with these two clowns.

ScammedInMontana

Oct 6, 2009

I had a pickup for sale on Craigslist. The used car manager of this dealership contacted me and wanted to buy it. Everything seemed to be legit- of course he wanted a better deal, and we agreed on a price. Marty wanted all of the paperwork: title, 10 day pay off, etc. faxed to him, which I promptly did. He told me we would finalize the deal on Monday. However, I was unable to reach Marty all day Monday.He finally called on Tuesday, wanting the mileage so he could get the paperwork finished for the sale. Said he would be sending a check and truck to my location to pick up vehicle. On Friday of the same week, after no word from Marty, I finally rec'd an apologetic email from him. His boss had put a freeze on his funds and he couldn't buy the pickup. But he'd "get back to me" in a few weeks.I contacted the owner of the dealership to apprise him of the situation, as Marty had shared with me that he had just recently been hired. I carefully explained the situation and what had taken place; I shared with the dealership owner that my motivation was not the sale of the truck. It was a courtesy call to inform him of the unproffessional behavior, the verbal agreement and lack of follow-through, etc.To my amazement, the owner was completely unscathed; apparently, he has no problem with Marty's lack of integrity. He verified that a freeze had indeed been placed on all purchases. Ironically, however, it was already in place BEFORE Marty had agreed to purchase my vehicle. And the owner just couldn't understand WHY I thought this was abnormal business behavior.This whole situation is bizarre at best. I don't know what the motivation for this whole exchange was for Marty or for the dealership- to glean my personal information? Who knows. Hopefully, I won't find out. The sad truth is that I turned away a buyer in the mean time, because I thought the truck was going to be purchased by what I thought was a "reputable" dealer... So be forewarned: the dealership owner condones and promotes this deceitful behavior of his employees, and, according to him, has "no problem" with employees lying to customers....hmmm.