Used Cars for Sale at Lexus of Concord in Concord, CA

Service Consultant

Aug 25, 2015

Myron Mason,is a wonderful service consultant. He takes the time to explain the type of service you going to receive and why it is needed. MYRON, IS VERY PROFESSIONAL and a friendly people person he takes his time with you he is great.

Mike B

Jun 2, 2015

I bought a 2005 Ford mustang from Lexus of Concord, it was clean and low mileage for a 10 year old car. I asked the salesman Alex about the ( as is no warranty ) he told me normally if there are any issues within the first 30 days, that Lexus being the high end dealership that they are will work with the customer to resolve the issue, nothing could be farther from the truth. I test drove the car and when I parked it there was no emergency brake, the paper work that I received said there was a complete safety inspection and any needed repairs were performed. (how do you miss the emergency brake on a safety inspection ) I should have walked away then. I bought the car on May 4th and picked it up on May 6th after they installed a new emergency brake cable. 5 days later and 133 miles the car was in the transmission shop and the transmission was being rebuilt, the reverse band was bad and the solenoid pack was replaced. my attempts to reach somebody at Lexus of concord that could help me were futile. I called corporate Lexus complaint dept. and they tried to establish communication but very little was established. Mike, the general manager told the complaint dept. that I bought the car for my son and he alluded that my son did something to the transmission, that would have been hard to do, my son doesn't have his drivers license yet. I wasn't trying to get them to pay the $2573.30 bill, but it would have been nice if they stepped up to the plate and paid half of it. I have bought new cars over the years from Ford, GMC and Chevrolet and I have never been treated by any business, company or dealership with a total lack of respect as Lexus of concord

2015LexusLS

May 31, 2015

I was looking to purchase a 2015 LS 460L and located two exact vehicles at two dealerships, Concord and Sacramento Lexus. I was able to put the two dealerships against eachother to get the best price. This is where my bad experience happened...Lexus of Concord gave me a very fair price which Sac agreed to match. I then called Rey in Concord to see if he could beat Sacramento's price again. Rey acted extremely unprofessional and started yelling at me on the phone saying he "stuck his neck out" for me to get that price and it was unbelievable that I had the audacity to even call Sacramento again to see if they would beat it. Who wouldn't try to get the best price?? Rey didn't "stick his neck out," he sat on his xxx and told me a price. To be angry and yell at a customer on the phone is something a sales manager at a corner used car dealer does, not a Lexus dealership. Rey is a cancer to your business and I highly recommend taking your business to Sacramento Lexus. They will sell you a new LS at 700 bucks under invoice and you don't have to deal with xxxxxxxx like Rey who have a false sense of self accomplishment. Congrats on costing your company a $ 84,000.00 car deal.

Arturo

Mar 24, 2015

I was contacted by someone at this dealership. I forgot her name, but she was extremely polite. She inquired about my shopping for a 2014 Lexus and i unfortunately had to tell her that i had already purchased my car. She was still polite and congratulated me on my new vehicle even though she was obviously looking to sell me a car. She thanked me for my time and we concluded the conversation. Very nice and polite.

ali haghighi

Sep 5, 2014

As I provided some engine splash and its related clips to this dealership and I was prepared to pay the cost of installing them for me, I was rejected by its foreman for same reason.Service report was filled and my car was taken in. After an hour waiting, I hear back from my service man that sorry they say you must buy all the parts from us to give you service.The fact is I purchased what parts they already had in their stock and did not want to wait for the rest to be ordered while were available outside.

Stacey Lawson

Aug 27, 2014

We recently purchased a certified pre-owned Lexus RX350 from Lexus of Concord. We got an excellent price and George was amazing! We couldn't be happier with our new RX. We will definitely be checking with George again at the end of the year when it's time to upgrade our GS.THANK YOU GEORGE!!!

S. Lawson

Aug 27, 2014

We recently purchased a certified pre-owned Lexus RX350 from Lexus of Concord. We got an excellent price and George was amazing! We couldn't be happier with our new RX. We will definitely be checking with George again at the end of the year when it's time to upgrade our GS. THANK YOU GEORGE!!!

Rwest54730

Jul 21, 2014

Whatever you do go to another dealership to buy a used car. Don't give these crooks one cent of your hard earned money. They sold us a BMW with major problems. After two days of owning it the transmission went into its safe mode took it back to the dealer. They told us of it's fine just restart it and you'll be good. They told him oh we only sell the best product. Not even 3 days after that the entire power steering system went. Still called the dealership and they wanted nothing to do with the product would not even stand behind it. So we got that fixed $4000 later. Went on a short drive and the transmission completely went!!! So now we are stuck paying for a pos and the dealership refuses to even call us back!!!! Do not give this dealership the time of day or any of your money!!!

nballweb

Jun 24, 2014

I bought my first Lexus 15 years ago. It was time to buy a new car, so I bought my 2nd Lexus from George May 2013. He is very professional, easy to work with and goes above and beyond to make sure that you are happy. Unfortunately George left Stevens Creek Lexus and is at Lexus Concord, After driving the 2014 IS 250 loaner (10K service) I called George and told him I wanted the 2014. He came over on his day off to find out what car options and drove over the next day with my car. George is the best!!! I highly recommend that you work with George!

RobertGarcia

May 21, 2014

We're not big fans of used cars. In fact we haven't purchased one in about 15 years so this was a big step for us. I used cars.com and several other resources to find a vehicle that would fill the need. I made contact with Wayne Tarlton, he's the "Internet Sales Manager". First contact was via email then a phone call.I made arrangements to test drive the car the following day. When I arrived I was notified that the ac was not functioning and they were waiting on a relay to make the repair. I took a test drive but declined on purchase until the repair was made. I received a call a couple of hours later notifying me that the vehicle had been repaired. I loaded up the family and headed over so my wife could drive it. Everything went well, we made an offer on the car and made the purchase.Here's where the fun begins (he said sarcastically.....good ending though) When I went pick up the car the ac did not work. They took the car back to the shop and got it working. HOWEVER, in a couple of days it went haywire. Wayne said to bring it back and made sure I had a vehicle in the interim to handle my needs.A few days later I called and they said the car was ready. I pulled out of the used car lot and drove about 100 feet and the ac quit so I pulled into the new car driveway and back to the shop. I was really frustrated. Mike (service manager) listened to what I had to say as I described the problem and series of events. He offered the loaner car but I wanted my car fixed because I had an appt at the local car stereo shop the next morning. So I waited. About 20 minutes later Mike came back and said he found the problem. I asked him if I should just set it on fire and drive it off a cliff :) Ok, here's the key part. As I was explaining the series of events and blown fuses he was actually listening. He took me back to the car and showed me the problem. Through time the wiring harness had worn and if the car hit the right bump it would short out. So he and Carlos made the proper repair and explained the process to me. I live an hour away but I'm actually considering taking the car to them for routine service. The fact that someone just listened is refreshing. I've dealt with shops that cut you off have way through your statement because they know how to repair it and don't and most of all they waste my time.So as I close this commentary I want to say that the combination of Wayne (sales) and Mike (service) was truly exceptional to any vehicle purchase we have made. I made an $11k purchase but the made me feel like it was a $60k purchase. The next time I'm in the market I will definitely look at Lexus of Concord first. Thanks for a truly wonderful experience.

curtiscookston

May 2, 2014

Service was thorough, loaner vehicle was ready as promised. Really expedited me through and on my way. Jeff my service advisor and the entire staff were helpful and customer friendlycurt

Value Car Buyer

Mar 29, 2014

I recently purchased a used Lexus rx400h. When I first test drove the car it was in as good a condition as you could expect considering it had nearly 100k miles on it. There were two salesmen I worked with Mark Nguyen and George Solamon. They covered each other when one wasn't available and answered all my questions. They were honest about the condition of the car and were fair once it came time to settling on a price. It was clear that they wanted my business, but didn't pressure or guilt me into buying a car or paying more than I needed to. We even agreed to getting a significant repair done to the car as a part of the purchase to further improve its condition. It hasn't been done yet so I can't comment on the quality of the repair, but I expect it to be high quality. Very good experience overall and Mark was great to deal with.

Sky is the limit

Mar 15, 2014

Nothing but positive and good things to say about Lexus of Concord. They took very good care of me.they went the extra mile on everything.Thanks again

mollye48

Feb 18, 2014

LOUSY SERIVICE SOLD MY 81 YR OLD HUSBAND 2004 F25 1 WK LATER ENGENE WENT OUT AND HAD TO REPLACE IT/2 STATE AWAY/ STAY AWAY FOR LEXUS LOUSY SERIVICE//DOSNT BACK UP PRODUTS THEY SELL

wmalnick

Feb 10, 2014

Excellent service very professional, will return. I received a 15,000 mile service and was offered the use of a new Lexus at no charge.I will recommend this service dept to other friends.

Eric

Jan 10, 2014

We used cars.com to locate the used car we wanted and drove over 1 hour to there from Modesto. Jeff (the salesman) is very friendly and not pushy on trying to sell the car. We have all the time we need to look at the different cars, we end up buying a different one than the one we look at and it's not because of Jeff trying to get us buying another one. We have all the time we need to look and we test drive two of them. We like and enjoy our visit there and like our purchased too. Dealer is not very pushy on selling their warranties either like some others.

EWnJ

Jan 6, 2014

Driving over hour and half to buy an used RX350 should never been enjoyable. Coming to this dealer is surprisingly enjoyable. The salesman (Jeff) treats us as VIP customer. Starting from greetings, taking care of our needs (car faxes), giving us a freedom to look/test drive for the one you want. Absolutely Jeff is not a pushy salesman. The good part is, he's still answering my phone call after the purchased. (the second remote is not programmed correctly). I have a very good buying experience with this dealership.

Rick Bitter

Nov 18, 2013

We went on-line to look for a specific vehicle on Friday night, saw one and replied to the ad. Jeff from the dealership contacted us and set an appointment for Sunday morning. My wife loved the car and we made a deal. The vehicle was not ready that day, so Jeff had the car completed, and detailed, and get this delivered to our home (2) hours away on Tuesday. Great service. Cindy & Rick Bitter

Aliceste

Sep 29, 2013

Quoted a price in writing by the "internet sales" mnger, Clint Wesley. After a day of back & forth by phone w/Chris Montoya re the price I'd been given, was told they would honor it. Next day spent 2 hrs out there being shuffled from one person to the next who wanted more for the car, finally Sales Mnger, Bob Brock came in to "explain how our pricing works." I politely told him I just wanted to buy the car at the price I was offered & expected & really didn't need to know how they got to it. He stood up & said "Then I guess we have nothing more to discuss" & asked me to leave. These "internet sales" prices this agency quotes is nothing more than a bait & switch tactic in my opinion. And now, even if they gave me the car for the price, I'd be afraid to have it serviced there. Ive bought a lot of cars in my 33 yr career in sales and have NEVER seen an operation like this.

Hawk020

Oct 12, 2012

Bill is the bomb... Great service, very courteous and received my vehicle on time. Would highly recommend for service work and will return in the future

Mother

Oct 10, 2012

Thanks mike Pedro and staff. When I broke down you guys really took care of me. Provided a loaner and fixed my car. I am so grateful to have a dealer I can trust and rely on.

Eclipse Shopper

Sep 18, 2012

Recently I was interested in a particular car from this dealership but living in Sacramento, didn't want to drive all the way to Concordnif they had sold it. I sent in an email requesting more info, and Jimmy Kahn not only returned my email, but followed up with a phone call the same day and the night before I was going to drive down to Concord to reassure me they still had the vehicle. Since this was over Labor Day weekend and they were expecting a big turnout, he even pulled the car aside the night before so it would be there when I came down in the morning. He was very pleasant, helpful and NOT pushy, what more could you ask for in a car salesman? If you go through this dealership, I highly recommend you work it's Jimmy!

cdromero

Jul 19, 2012

I have been very happy with the service I get at this dealership. Can say enough great things about Steven Ernest. He always remember me or I should say my car and gives me the best deals.

calebdawa

Jun 14, 2012

very honest guy, not pushy, friendly and wants whats best for you, not always trying to screw people for sake of profit for dealerneed more sale people like himothers put too much pressurethanks ismael

JasonHH

Sep 15, 2011

BEWARE!!!!!!!DO NOT GO TO THIS DEALERSHIP OR YOU MIGHT REGRET IT !!!!!!! I went to LOC for a brake job and an oil change and they damaged my car. My paint and windows felt like sandpaper when I got there, possibly overspray. The interior was also dusty. My new backseats were wrinkled and dirty. Employees said the car was just dirty. The manager was hostile and dealt without integrity. My car was in immaculate condition before I went to LOC. I was also told to purchase services that I didn't need. COMPLAINING TO MANAGEMENT HERE WAS USELESS. NEGATIVE STARS!!!!

tesami

Apr 17, 2011

So I walked in with a tough bird look on my face and to my surprise I didn't need any of that. Bob still delivered the same helpful service and helped me start to finish. I am so impressed with the respect i received from this dealership. My first car purchase Online !

5678902

Dec 31, 2010

I went there to trade in my van for a RX360. At first, I was very pleased with our first meeting, and after debating on which car company to go to; I decided to proceed with Lexus... I called the salesman and scheduled a test drive for 3 days later. Twice, the salesman called to confirm our appointment, and said everything was set, he had the car ready, and that he would have his technician on site waiting for when I arrived. When that day came, I showed up on time at Lexus, ready to trade in, my car papers all ready; hoping to leave the lot with a brand new RX360. Instead? I walk into the lobby to hear the receptionist tell me he left on a test drive after he saw me pull in. EXCUSE ME? He left, right as he saw me approach?Eager to make a sale, another man asked if he could help me instead. I agreed, then he asked what car, what color, and what features in the car I would like to test drive. After I told him, he informed me that they didn't have the color of the car interior OR the features that requested. WELL, when the salesman called to confirm, he had SAID he had the car ready. So he missed our appointment AND told a lie? That definitely turned me off to Lexus. I drove off the lot and never looked back, only to have the him call 3 hours later; saying the client 'took a wrong turn'. RIGHT.Its been almost one month since that incident and I STILL recieve calls almost every night from that same salesman, FROM DIFFERENT NUMBERS. Um, stalker?All I can say is do not go to Lexus for business.

uteNshoot

Jul 21, 2010

I play professional sports for a local Bay Area sports team and had my assistant purchase the IS F. My assistant told me she received great customer service through the whole nine yards of the car buying process. When the time came to address who the car was for, the Salesman was shocked yet, he had already presented a great deal. I am glad at least one car sales establishment remains professional and treats women with respect. Before Lexus of Concord, car buying was a hassle. Thank You Lexus of Concord

Takeo Shirasawa

Jul 15, 2010

I had a problem in having my car serviced because of a major illness in the family. Greg was able to resolve my problem without hesitation. He gets my " outstanding" rating and personal thanks. I believe that is sufficient and so the rest of this message is to satisfy the 250 character requirement.

elmokeey

May 15, 2010

I drove from Oakland all the way to Concord because I was referred to this dealership by Costco Auto, I was impressed by the quick response I've got from the website. Within a few minutes I received a phone call and made an arrangements to come by and test drive a car. Being a Lexus dealership the least I would expect is great service but what I got was very, very disappointing. When we arrived we inquired about a IS 250 base model, the salesman said that it was hard to find a base model and started looking all over the parking lot; he found one and even before showing us the car he asked how I was going to pay for it and said that there was special financing on that model for today and tomorrow only (yeah right). We looked at the car but when it was time to test drive it he simply would not let me! He said that someone took the keys and went to lunch, this is at 5:30 in the afternoon! So I told him that maybe I could drive a similar car, he said that the guy who took the keys to lunch took the keys to ALL the cars. He said you can wait or you could go to BMW maybe they will let you drive a car and then come back. What? How ridiculous is that? A CAR dealership with no cars available for test driving. I never felt discriminated before but I can't help to wonder why he didn't want me to test drive one of your cars. Was it my race? Did I "look" like I can't afford one of your cars? HORRIBLE, HORRIBLE experience.Don't waste your time.

bigred100

Oct 27, 2008

I had been looking a many different lexus stores for the past 2 months. I submitted a internet lead and they responded quickly. I visited both Oakland Lexus and Pleasanton Lexus and a TERRIBLE experience at both dealerships. I went to Lexus of Con cord and after spending some time with me and allowing me to test drive a couple of cars overnight to make sure it was the right car for us. I was able to deal directly with the general sales manager and was abe to get a GREAT price. He was great and knows what customer service is all about. It was a GREAT buying experience and I will recomend to all my friends and family.ML

mocheen

Jul 31, 2008

We went in to the dealership to look for a CPO 2004-5 GX 470. The 2004 we initially scheduled to drive was just sold moments before we arrived. The salesman gave us the keys to a 2005 model, which just arrived and had not been detailed. We were trying to keep costs down and decided to look at preowned. The salesman kept talking down the other brands and was trying to sell us on the Lexus name. He kept bashing BMW, not knowing that we own 2 and have never had any problems with either. He kept on talking, and did not listen to our needs or concerns. He also kept mentioning that if we could not afford it, we could always go to their dealership next door and buy an Acura. How does he know what we can and cannot afford? I could pay cash for ANY car on the lot if I wanted to. I found it to be very insulting how he assumed we could not afford the car. We are good savers and are trying to make the most cost effective decision.We have decided to purchase a new car instead. We are going to look at the 2008 X5. We have seen several CPO Lexus vehicles that were repainted. We do not want to purchase someone elses headache.I was not very pleased with the dealership and do not recommend it.

gstanley

May 13, 2008

We were referred to Lexus Of Concord from our family who had bought their new car at Lexus Of Concord. We live about 45 minutes away from Concord but drove up to visit the dealer based on their excellent reputation. We were greeted with a smile and felt like a welcomed guest. Our Salesman was courteous, responsive to our needs and offered us a very aggressive price. He introduced us to the Finance Manager & Sales Manager (who personally welcomed us to "the family"). He gave us a tour of the dealership and introduced us to the Service Manager along with showing us what to expect when we come to service our new ES350. We were so extremely happy with our buying experience at Lexus Of Concord, we look forward to servicing and our ownership with them as well! I would recommend 100% A+++ to the staff at Lexus Of Concord. It was well worth the extra drive to join the Lexus Of Concord "family"! Thank you all! We appreciate your complete dedication and the professional service we recieved! What they say is true.... Family does know best!!

jahowe

Apr 7, 2008

We bought a used car five months ago and have spent almost 5K in repairs. Needs new steering rack, brakes, all wheel drive doesn't work, SIM card went out, replace ball bearings. I would expect more from a reputable high end dealership. Cars that need this much work should be down sold.

pkifkin

Jan 8, 2008

That's good advice at all times, but most importantly when dealing with the sales staff at Lexus of Concord. I went to Lexus of Concord to trade in my Toyota for a Lexus. I was very surprised at the initial offer which was about $6000 too high for the new car and $5000 too low for the trade in (based on what I ultimately got from a different dealership). I was able to negotiate the cost of the new car to a reasonable level, but couldn't get them to the right number on the trade-in value. As I still owed some money on the Toyota, I wanted to make sure that I wasn't coming out behind on the deal, so I kept telling them that the only way I would buy a car from them was if they gave me at least the amount I still owed on my Toyota. The difference was only $1000, so I thought we were close. They kept telling me that they couldn't go any higher on the trade-in value and that I would need to pay the $1000 difference between the trade-in value and the remainder owed on my loan as a down payment. When I said that I wasn't happy with the offer, the salesman just stared at me and told me that everything would be okay and not to worry about things. It felt as if he was trying to hypnotize me. When I started to thank him for his time and stand up, he told me in an almost annoyed tone to not be so hasty and to wait in his office while he talked to the sales manager. He came back quickly with a huge smile on his face and a printout that showed the $1000 down payment crossed out. So we shook hands and I went into the finance manager's office to sign the paperwork. I am very careful about signing anything, so I took a good deal of time going over every number. It was at this point that I noticed a $1000 charge on the contract that I didn't understand. When I asked about it, the finance manager told me that it was the difference between the trade-in value and what I owed on my Toyota. It turns out that they crossed out the $1000 on their printout, it didn't mean that they were increasing the value of my trade-in, but rather moving the $1000 down payment they wanted into my financing. At this point, I stood up, thanked the finance manager for his time, and began to leave. They made a huge fuss about having to give my Toyota back (I guess they had already begun to process it). Just before I pulled out of the lot, the salesman told me he would waive the $1000 altogether. I told him it was too late and I wouldn't be doing business with them. . .ever.In the end I got a much better deal with another Lexus dealer a bit farther away. They gave me a great deal on my wonderful new Lexus and I actually made a bit of money on my Toyota, which, by the way, the dealership still made over a grand on when they sold it 5 days later.Bottom line: Shop at your own risk at Lexus of Concord.

DENISEG

Aug 23, 2007

THIS WAS A VERY BAD VISIT - SERVICE DEPT. PERSONEL ARE VERY INCOMPETENT.WE'VE HAD TO GO BACK MANY TIMES FOR THE SAME PROBLEMS. WOULD ABSOLUTLY NEVER RECOMMEND THIS DEALERSHIP TO ANYONE. IF YOU GIVE YOUR OPINION TO THESE SURVEYS - WATCH OUT BECAUSE , IF THEY ARE NOT GOOD , THEY TAKE YOU OUT OF THEIR DATABASE AND PUT YOUR VIN # UNDER SOMEONE ELSE , SO THEY DO NOT HAVE A BAD MARK TO THEIR COMPANY!!!! OF COURSE THEY WILL SAY IT WAS A MISTAKE BUT WE ALL KNOW IT TAKES A PERSON TO CHANGE SOMETHING IN A COMPUTER. I HAVE TALKED TO CUSTMER SERVICE MANY TIMES AND THEY NOTE MY COMPLAINTS, BUT THERE TOO YOU ONLY GET APOLOGIES FOR THE BAD EXPERIENCE - NO RESOLUTIONS!!!! I RECOMMEND PEOPLE STAY AWAY FROM THIS DEALERSHIP AND THE 2007 RX 350 .

sugabear37

Aug 8, 2007

went to test drive new lexus and no sales person approached until about 15 minutes later, also they wanted to run my credit and do an application before taking a test drive, it was so unprofessional. The salesmen said he had been in this line of work for 15 years, he did not act like he knew the features of the vehicle, he was more concerned about my credit status instead of helping me find out what I would like to buy.

plexic

May 31, 2007

Horrible! Horrible! Horrible! Dealership! By all means never take your car here to have a service. They will completely rake every single dollar outta you and tell you everything under the sun of whats wrong with your car even though it runs fine.

mlaff

Feb 4, 2007

Brought in the car to have a leaky battery replaced. The service order required cleaning-up the acid, replacing the lugs and battery bracket. A simple repair. When the car was returned the battery was replaced. That's it. The service tag said the clamp and lugs were replaced and were billed. However, the lugs and clamp were not replaced. And no washing of the acid took place. The car was returned. The service writer appologized. They washed the acid from surface areas by hose-nothing to neutralize the acid. The clamp was replaced. In the end I was so disappointed I removed the battery, cleaned all the acid under and around the battery with baking soda. I completed this very normal, low skill, service properly. They will not work on my car again.

gerrymcd

Jan 20, 2006

Called into the dealership to test drive an SC430. When I returned from the drive, the salesman told me he had 'lost' my driver's license! Even worse, he more or less hassled me out of the dealership. I was so shocked at a 'luxry' marque salesperson behaving like this I went. Next day, no call to confirm the license was lost (even though he promised he would call to let me know). Day after that I called, and was told 'we are still looking for it'.Next day, again no call. Day after, I called to speak to the sales manager. He is turn called the salesman, and made him call me. The call I received was a tirade about me calling his manager, and that he was 'still looking, but I'll call you to let you know if we don't find it'.I got a new license from the DMV....and am still awaiting a call. Terrible dealership.