Used Cars for Sale at Lexus of Glendale in Glendale, CA

Buckley

Feb 10, 2015

All their pre owns looked great, I found my certified Lexus ES350 there, and it was like new, great price too. David K. and Michael Lee made the deal easy, and Doug H. gave me a great deal. Love my Lexus.

Tam

Oct 20, 2014

I didn't even know there was a Lexus dealership in Glendale until i started to shop for a new car for my mom. We went to Longo and Cerritos before i got to Glendale and the Dealership is unbelievable. The whole time when my husband and i were doing the test driving my mom and aunt was enjoying the coffee, popcorn and the massage chairs. The whole process was painless, they had the exact car i was looking for and gave me a better deal than the other dealers had offered. If you are shoping for a Lexus, you have to come to this dealership.

Brandon H.

Oct 20, 2014

This is a great dealership, that treats it's customers great. I got a great deal from Mike Lee, and it's always great to go there for my service. They have the best ammenities of any dealership I have ever seen

georgiegirl52

Aug 31, 2014

We brought in our Lexus for its half yearly tune-up. Ken Kwan greeted us by our name, and made us feel very welcome. He let us know the specifics of what they would do to the car, and got us a loaner very quickly. The car was done in a very reasonable amount of time. When we were just about home, we realized we had left the car key at the counter. Since I had mine in my purse, it started up, and we didn't think about it. We live about 20 miles away. We called them hoping they could mail it. Ken got on the phone, and said he'd drop it by our house, since he goes our way home. We thought that was very commendable and couldn't be more pleased. If more people were kind and thoughtful as Ken, it would be a better place to live.

Ilya

Aug 12, 2014

David and Ara took deposit for a car, ask me to send rest in a wire. when i'm already was in a bank....they stop answering phone. after one hour Ara pic the phone and say they sold car already. Broken dealership stay away!!!!!!!!!!

tpaisley23

Jul 26, 2014

Went there to get my 5k mile maintenance done and I must say that the personnel there can best be described as genuinely kind, informative, and amicable. I enjoyed working the service staff and the courtesy shuttle drivers. Another takeaway is how nice the dealership is inside. Most Lexus dealerships are nice but this one had a slightly different essence about it. Perhaps it's the large screen Macs or the recycling body massage chairs along with the aesthetically pleasing layout.

scanton

Feb 15, 2014

In late October, 2012 my husband leased an LS460 from Glendale Lexus with prepaid maintenance. Included in this maintenance was a "full tank of gas" every time the car is brought for service as told to us by Lucy Sarkisian. However at the first maintenance, the service person said that it is only for specific mileage reached. At the second service, I was told the same and that this maintenance deal was not transferable at any other dealerships. SInce I had an RX350 that was serviced by Edie at Beverly Hills, I inquired and found out that prepaid maintenance is transferable to any other Lexus dealer. I lost on the money I paid for the full tank of gas for the five years. But I would rather deal with people who tells you the truth than sugar coat and reneged on their word.I will not refer any friends to this dealership. I now deal with either Santa Monica or Beverly Hills Lexus.

mariam1220

Jan 28, 2014

I had a great experience with the whole process of the leasing my car. The Dealer was very helpful and showed me everything affiliated with the vehicle. She was very patient and understanding of my car needs.

8949atb

Nov 14, 2013

Arbi is extremely professional and knowledgable; it is absolutely a pleasure to work with him. Because of Arbi Lexus of Glendale has my business for life. I also love the weekly "free" car washes!

Ss6416

Nov 5, 2013

I brought my 2006 Lexus SC in for the 50k mile service, and as alway it was an excellent experience. Upon a thorough check I had to replace a few things, but my Service Consultant, Fred Hottenroth, contacted me right away, detailed what was needed, and expeditiously proceeded upon my approval. I must say that I truly appreciate and trust Fred! He's cared for my Lexus service needs for some time and I must say a big reason I utilize Glendale Lexus for service. Thanks also to all the great servicing personnel, my car drives like new! Ilove my Lexus SC, it performs and looks as amazing in 2013 as it did when purchased in 2006!

New Lexus customer

Sep 29, 2013

The customer service at this is severely lacking. First the receptionist never greeted me and looked thoroughly bored and when I was sitting around for the car I wanted to test drive to be brought around - mind you this took an average of about 10-15 minutes PER CAR, NO ONE at the dealership took the time to check in on me or to see if I would have liked something to eat/drink or if I was even being helped! Finally when the first car I wanted to test drive was brought around it was the WRONG CAR model which added another 20 minutes of wait time! When I was driving the car around, the salesperson didn't even bother to ask me about what I was looking for in the car (i.e. exterior color, interior color, extra features etc) that I wished to purchase. I also have a car that I want to trade in and this dealer totally low balled me by about 70% in terms of the price quote they gave me when I already had done my homework and knew what Kelly Blue Book said my car was worth. Overall the are is nice, but the level of customer service needs major improvement!

Frank5400f

Sep 12, 2013

Agreed in most of the leasing terms and drove to dealer to close the transaction and pick-up the car and requested to let me know if they would be ready, which they did. Unfortunately, they made ne drive to the dealer and never had the car on stock and were scrambling to get it from another dealer. Although I do understand that inventory levels fluctuate daily, I do expect for them to tell me that the vehicle that I had requested was not on stock yet, which I would have understood and consider waiting a few more days. However, the staff made me drive to the dealer and wasted my time even though I told me many times to be respecfull of my time. So I walk out of the dealer. Later in the evening, I received a call from the sales manager, Vivian, who informed that they had located a vehicle which would be delivery the next day and wanted to cofirm the terms of the transaction. I then asked her to send me the vehicle's specs. first for my consideration. Vivian emailed me the vehicles specs but it was missing a couple of the options (which I had desired and requested numberous time). So I told Vivian that I was not interested and may be would consider it the next day as I did not appreciate that they were not upfront with me and wasted my time and still did not have vehicle as I requested. After I cool off the next day, I send Vivian an email to let her know that I was very disappointed about how they handled the transaction and that I had higher expectations from a Lexus dealer. But instead of replying to my comments in the email, she reply to let me know that the vehicle she had offerred the day before had arrived and was ready for "inspection and that all the sales rep. were eager to sell it" so to come down to the dear to see it. I would have consider the vehicle even if it did not have one of the options that I had requested but the lack of response from her to my comments showed that all they care was about closing a transaction and not making a customer happy. They keep thinking that I was upset because I did not get the car as spec., which was not the case. So I bought a Mercedes-Benz instead of a Lexus the following week.

DougEllis

Aug 26, 2013

Just wanted to take the moment to give my token of appreciation for Arbi Der-Krikorian as he took care of my car for service. Made an appointment with him then he took my car in for service, called me at the lounge area informing that my car is ready to go, and he took care of the paperwork.

Dickens11

Aug 21, 2013

Very nice receptionist Yvonne Parry, concerned about your needs and knows the Company very well.Scott in service is very serious about taking care of your needs as a client treats you like family member.Will be back for my service and other new Lexus!

kfmosley

Aug 20, 2013

I have been a customer of lexus of Glendale ,for sixteen years, each time I call for anything Yonnne Perry has always has the person who has help me the most. she will direct me to the right person and explain what I need to do and who I need to talk to, she is so knowledgeable and patient. she is truly the reason why I continue to come to lexus of Glendale. I called about new cars and which would be best for me she has always delivered the best advice and I just love her caring ways and excellent customer service

tmilner

Aug 14, 2013

I give Lexus of Glendale exceptional service! I recommend all my friends to this location. The service department is extremely incredible in their performance and I highly appreciate Nicole W., Violet A., Arbi, and Yvonne Parry. Thank you for your service!

ennaid

Aug 1, 2013

I am always completely satisfied when bringing my car to Lexus of Glendale. The main reason is the unbelievable customer service from our rep, Arbi Der Krikorian. On this particular service, I just showed up without an appointment and Arbi not only was able to take care of the service he did so in such a professional & positive manner. I will continue to bring my car to Arbi & Lexus of Glendale. It's NEVER a hassle when dealing with Arbi.

Snailboat

Apr 1, 2013

Arbi Der Krikorian is wonderful! I have dealt with GM, Honda, and Mercedes service departments, and Lexus is the best. While all the people at Lexus of Glendale are very professional and helpful, Arbi has surpassed all others whenever I call, be it with regular maintenance or an emergency - thank you nail puncture. I have recommended Arbi and Lexus of Glendale to several friends. The dealership is fantastic!

vramaida

Mar 24, 2013

We have been going to Lexus of Glendale because of Arbi Der Krikorian. He has been our service rep for the past 9 years or more. We know that when we go to him we are going to receive the best maintenance that our cars need. He is always courteous, pleasant, answers our phone calls immediately, gives explanation when needed, and always follows up to see if everything was to our satisfaction. We fully trust his knowledge and ability to help us make decisions regarding everything our cars need to be in the best performance and endurance. We highly recommend him and hope he stays with Lexus of Glendale a very, very long time. Vram & Aida Sarafian

spyderbw

Mar 7, 2013

Arbi Der Krikorian at Lexus of Glendale represents the Lexus philosophy well. He is very caring and goes to extremes to make sure the customer is happy. (He listens to customer concerns, no matter what their attitude, including extremely bad), and turns irate customer concerns into pleasent visits. I have witnessed this awaiting the after service return of my own vehicles, which is always pleasent in that everyone at the dealership goes to the extreme to make sure your "visit" represents, "The Best of Lexus!!" Arbi, is among the Lexus of Glendale representitives that make "visiting" for service pleasurable and almost fun! He always calls after your service visit to follow up, and make sure you are totally satisfied with Lexus of Glendale.I would have to say that as a customer of this dealer's service department since 1997, "I am very satisfied, and very much appreciate this dealership and the way they treat their guests !!"Thanks Arbi, Wayne

Clivingston989

Oct 7, 2012

My hat is off to Johnny Harrison and his Lexus team. From the lovely receptionist who answers the telephones to the service and maintenance department, my experiences with Lexus of Glendale has never been short of top notch! But even better than that, the fundraising support they have extended to my school is truly extraordinary! To make available car wash tickets to be sold to our parent community with 100% of the profits remaining at our school is so incredibly generous. In all of my years, I have yet to find another more caring and supportive school partnership. In this time of fiscal uncertainty, it is comforting to know that there are still businesses more than willing and able to support our local schools. If you need your car washed......GO TO LEXUS OF GLENDALE! It is like no other car wash experience! Once again, thank you Lexus of Glendale for supporting, not only my school, but all of the schools in the neighboring communities.Cynthia LivingstonRosemont Middle School Principal

johnkim62

Sep 5, 2012

Somehow he is my service rep in Lexus of Glendale. Whenever i contact him for services, I feel some bad. I found out later that he has a lot of attitude.

sethmargolies

Aug 23, 2012

They were not knowledgeable about the product, they bad mouthed my toyota prius, I felt I was being put down and then the salesman Ken four squared me. In this day and age really? I got the bs line of " you know there is no money in this car" I told them to tell Lexus to take it off the market why put out something not profitable. I could not negotiate with anyone. The showroom is beautiful but they are unfriendly and condescending so I took my forty thousand dollars travelled 25 miles away to Lexus of Woodland Hills and bought a 2012 CT 200 loaded. They had the sale all they had to do was be respectful. A class product and class show room but not a class act

Luxury Car lover

Jul 20, 2012

When I was in the process of purchasing my Lexus IS the salesman was helpful and made it seem like I was a valuable customer at Lexus. Their elite program even allows you to receive free perks and so forth through their service department for purchasing the vehicle there. Well as soon as you purchase your car and it comes time for the free washes, details, maintenance and so forth they all of a sudden tell you you are not eligible for whatever reason. I tried to give them more than one chance and each service was worst! My service advisor lied to me at least 5 times and his service manager was rude, unhelpful and could care less that I was telling him how I felt as a customer. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!!! You may be paying for a luxury vehicle but the service sure isn't anything close to luxury. Sad to say Firestone provides more customer service and takes the time to explain the service to me more than Lexus of Glendale ever did.

tmicsko

Jun 27, 2012

I took my car in for a car wash and to get a small scratch on my front bumper touched up. I had the pleasure of dealing with Ramon Barajas. I can't say enough good things about Ramon. He was very friendly, courteous and showed me great customer service. He performed the work quickly and was very nice and easy to deal with the entire time. Once I purchased the touch up paint, Ramon even offered to touch up the scratch for me - free of charge. He went above and beyond for me and it was by far the best service I have ever received from a car dealer. It is experiences and people like this that will keep me coming back to Lexus of Glendale.

LEXUSIS

Jun 21, 2012

I dont feel like a valuable customer at Lexus of Glendale. Time and time again I am treated like the little person. I feel like my service advisor is not helpful what so ever! He keeps on lying to me in an effort to threaten me into doing my regular maintenance service there. Car wash service is ok, I had to complain though so they would wash my car and take care of it. I took it in once for a wash once and the porter parked my car outside the dealership and left the keys in plain sight. On another occasion I arrived at 6:36pm for a wash (when the car wash closes at 7:00pm) and the porter told me he could not wash my car anymore. Overall I have yet to feel it was worth paying the extra buck to purchase from a "luxurious" dealer. The only bright side to this whole experience is the car, I love my car but have just about had it with Lexus of Glendale. It shouldnt matter what age you are, or what you look like all you should be treated well and fairly especially since I paid just as much as the next guy to own a Lexus.

Frixco

May 31, 2012

I would highly recommend this dealership for it's excellentpersonnel and their wonderful attitudes as well as superb service in all departments. Upon entering, Yvonne Parry always greets the guests with a cheerful "Good Morning".

rocsi36

May 9, 2012

We just purchased a Lexus is250. We are so glad we went to this dealer. We were helped by Rebecca, so satisfied with her work. We trully appreciate her assistance. We are so happy with our car and the service we got from Rebecca. Thank you.!

rosielenaiba

May 8, 2012

Yvonne Perry has always shown professionalism in her dealing with me as a customer. I am always happy to come to Lexus of Glendale for servicing because she is a person of warm friendly character. Raymond Kim always greets me with a smile and always listens to my service needs and very helpful with my Lexus SC 400.I am very happy to submit these reviews on there behalf.Jean Stoot

nmgal38

May 5, 2012

We purchased our Lexus IS250 from Rebecca Macuk. Rebecca was wonderful to work with and did not feel any sort high pressure from her. We thoroughly enjoyed her friendliness and service. We felt she was a friend from the moment we met her. We would most definitely get another vehicle from her. Thank you, Rebecca. Carla and David Lopez Pasadena

Bernard15

May 3, 2012

It's been a great experienced going to this dealership for maintenance and service of my car when somebody always there to help you. Chris Bosque is the best guy to contact whenever I have problems in my car. He is very approachable, accommodating and polite guy. He will come early in the morning just for you to accomodate and help your needs. It' s a great experienced when you could trust somebody inside the dealership that will take care of all your needs for your car. I salute Chris for his great service.Keep it up.

lovedealership2535

Apr 21, 2012

The lexus dealership has the best service and sales directer ever. Arbi Der-Krikorian is the best person to have when you go to a service or just to ask him a question about your vehicle. i would personaly recommend this dealership.

silverwraith

Mar 10, 2012

I found a used car online at this dealership and purchased the car a few days later. From the intial teleohone contact to the final paperwork they were polite, professional and very helpful. Edison was the sales rep I dealt with and I would recommend him to anyone.

cubrick

Mar 3, 2012

If you find a good dealer, Find Emily.She is Straight forward, no cheating, and fast.Hope she can follow up well too.Good deal.

cdtinpc

Jan 4, 2012

Received excellent and professional service from Yvonne Parry and Raymond Kim. We will return and recommend Lexus of Glendale. Thank you for the great customer service.

nmundi

Dec 22, 2011

I would not service this dealership, unless you have 8 hours of time to kill in Glendale. I dropped off my car at 11:00 am for a quick touch up of a scratch. The lack of professional attention and let's just say common sense cost me 7 hours of my day.1:15 pm: Jesus called saying he needed approval.3:00 pm: No word! I called asking what's the status of my repair, FOUR hours later. He said, "he was waiting." Why do I have to make the call? So, I did.3:30 pm: Still no word, and why no one thought to send me home with a loaner shows the lack of common sense.4:00 pm: There will no repair today.4:05 pm: A loaner is on its way 3 miles north. It'll be there in "5 minutes."4:47 pm: The loaner arrived.I was so irate at wasting 6 hours of unpaid work time, while the daft service manager got paid for his time to basically shuffle me around. I was left with canceled meetings, an annoyed boss, and a one hour commute during a freak traffic storm.No apology offered, no generosity or goodwill to show their appreciation for my patience.Needless to say, this is my second IS 250. I can assure you, I will not be servicing at this dealership. Ever.

payestas

Oct 26, 2011

Every time I go to the Lexus dealer I'm greated by Ramon with a huge smile and Ivonne is amazing lady she always would ask my girls and I if we need any assistance. Please let Ramon and Ivonne to continue doing a great job!

Nota1971

Sep 26, 2011

Yvonne is like a breath of fresh air. Upon entering the dealership, Yvonne always provides a warm welcome and a big smile. She is prompt to assist with any needs I may have. I have owned a 2001 GS300 and 2006 GS300 and have been affiliated with this dealership for more than 10 years. You should be proud to have such a competent employee such as Yvonne Parry.Shannon also provides exemplary customer service. She is smiling and vivacious. With my 2001 Lexus, she spent a long time assisting me with my GPS system which was a little difficult for me to get used to. Whenever any assistance was needed, she was always available to speak with me. Thank you for giving me this opportunity to showcase two of the Dealer's very special employees.

gwmosley

Sep 22, 2011

I have been going to this dealership fpr over 15 yearsand have had all my cars serviced there. I have purchased and leased several cars from this dealership. I always look forward to talking with Yvonne Parry when I'm in the dealership. She goes over and above to make sure me and my wife are properly receiving excellent customer service and kept updated on the latest information for new vehicles. Scott has always treated me w/ultimate respect and knows the ends -n- out of the service agreements. Violet always has a smile and has been a great cashier. She always ask how's my wife doing. I look forward to going to this dealership because of these three people because I know get the respect that I've earned.

anjmorrison

Aug 18, 2011

On Wednesday evening last, Lexus of Glendale salesmen offered us $15K for our trade-in (an excellent 2007 Acura TL -- $22K retail value) and the MSRP for a new CT200h. We agreed all around and we left due to the late hour. We returned the next morning and spoke with the same salesmen and confirmed our agreement and sat down and filled out financing papers (a fall-back requirement to ensure our check wouldn't bounce) and gave the completed papers to the salesmen. They said that a Manager needed to speak with us. A man came out and sat with us and explained that he was rescinding the offer on our car and would only give us $11K. We were so offended at this bait and switch tactic that we got up to leave. The Manager asked us whether we were flexible. We explained that we had been lied to and no deal was possible. Too bad because they are the closest Lexus dealer to our home and we would have liked to use them for continued service for the car. We since bought our CT200h from Newport Lexus and found them excellent to deal with.

tonilamb

Jun 2, 2011

Conrad was by far one of THE most pleasant, professional salesmen that my fiance' and myself have EVER worked with! His customer service, attention to detail and commitment and concern to earn our business was superb! His communication was outstanding! He was respectful, never pushy, listened to our needs and concerns and didnt give up until he found a solution that worked for us. Will recommend our closest family and friends to ask for Conrad specifically. His support system and the entire team at Lexus of Glendale were also awesome! It was the best car buying experience we have ever had. 5 stars! 10 out of 10!

sjennett

Mar 20, 2011

I just purchased a new 2011 RX350 from Conrad Sarreal. He is a very pleasant & professional person. I would highly recommend his services and Lexus of Glendale staff which includes Vivian Fowler & service consultant Harry. They are wonderful to work with and really look out for your best interest. When making such a big decision on purchasing a new vehicle you need time to digest everything. I respect Conrad for allowing me to take my time without the typical high pressure demand from sales people. I absolutely will be a loyal custome to Lexus of Glendale for my amazing experience with my new purchase.

deathvalleydirk

Mar 18, 2011

I had almost given up on buying a new car. It seemed impossible to browse any new car dealership without being approached by a salesperson with his or her relentless barrage of questions. Let me ask you...what model are you looking for?...And how much do you want to spend?...Are you looking to lease (because we have amazingly low rates right now) or did you want to purchase?... I had begun to believe there was no dealership in L.A. that would allow me to look around and take my time. I want to figure out the model and price on my own, and then, just maybe, Id be able to figure out the best way to purchase the vehicle. Too many salespeople try to rush you into a decision about the model and the way to pay for it. I wasnt going to buy immediately. I wanted to make an informed decision.It wasnt until I met Edison Babayova, at Lexus of Glendale, that I changed my mind about new car dealerships. It was a pleasure not having to rush into a decision, and I appreciated the fact that Lexus of Glendale didnt hit me with the hard sell technique -- thats what'll make me walk right out of a dealership.Once I realized that Lexus of Glendale wasnt playing the usual dealership games, I actually wanted to buy a car from them! And most importantly, I got an incredible price -- way below MSRP -- on my Lexus.I fully recommend Lexus of Glendale, and their salesperson, Edison Babayova -- he was THE BEST! If youre weary of the standard dealership process and youre looking for a Lexus, you should give Lexus of Glendale a try.

lexuslover5150

Mar 17, 2011

This is the second time they gave me a great deal on a lease & made things as easy as possible when I had little time to deal with the administrative side. Lucy & I had gone through most of it online already. She was very responsive. When I got in everything was pretty much preapred already, the car waiting and I was in & out in no time. Friendly, efficient, knowledgable. And they have class, never give you that annoying "salesman" talk you experience at almost any other dealership. Best Lexus dealership in LA !

shspsu09

Mar 16, 2011

The sales employees were extremely helpful and informative. The general staff was very courteous as well and were ready to assist me with any questions I had. The employee David was patient enough to help me weigh my pros and cons about purchasing the IS250. He was very meticulous about going over any possible financial questions, and Peter (another employee) also helped me out with details about the car. They both assisted me in test driving the car. Overall, the service was great.

rainicasados

Mar 16, 2011

Service pricing at Lexus of Glendale, tends to be on the high side. As in any other business, relationship is the key to success. Having personalized customer care service and established relationship with a representitave makes me more comfortable when having to pay Lexus' high prices. I have been commited to one individual, Chris Bosque in the service department. I feel like her cares about my needs, and makes me feel unique and taken care of. just to reiderate Lexus' pricing is high but having the individualized care from someone like Chris Bosque, makes it worth every cost.

kalabaw1959

Mar 8, 2011

Michael Lee did an outstanding job in explaining everything about the Rx350 2011. Such as the pricing, features of the Rx350 like preformance, safety, Luxury and convinience.Another person that i want to mention was Josh the finance manager who explained clearly wirh regards to my payment.

ngaiguy

Mar 3, 2011

Francisco was very helpful for my car search. Although it took him awhile to help us since he was also assisting several other customers, he came to us as soon as possible. I was interested in the ES350. He gave us all the options that he has on the lot and brought them down to us. We test drove the car with great handling. Francisco was very knowledgeable about the car. He even shared about his own experience of owning the car himself. We started talking about the price. He gave us a quick quote for out the door price. We thought it was a bit high. We told him that we'll think about it. He said that the price can be negotitated. He wouldn't even be surprised if it can go another $750 lower. We left the dealership wanting to crunch some numbers to make sure that we can afford the car. We came back an hour later with the intention to buy the car. We negotiated back and forth to get to a lower price. He eventually brought Gilbert Cheng, Sales Manger, out to talk to us. They both worked hard to try to meet my number. Yet in the end, it fell short. The final price they gave us was only $250 lower than the original quote. It didn't go down as far as the $750 that he believed he could get for us. We would have bought the car if they had gone lower than $250. Although we didn't buy the car from them, we had a great experience and I would definitely come back in the future to work with Francisco to get my next car.

eleanor3

Mar 2, 2011

My Dad and I came in looking for a brand new Lexus IS. Frank was the salesman that promptly greeted us and assisted us in our search. Not only, was he very personable, but also, very knowledgeable about the products. Frank really made sure to answer all our questions and make us feel as comfortable as possible at the dealership. We have not yet purchased the car, but when we are ready we will without a doubt return and do business with Frank!

kmaurren

Feb 28, 2011

My experience at Lexus of Glendale was very pleasant. They did all they could to accomodate our needs. Customer Service is definitely top priority here. We felt welcomed and did not feel the need to haggle. We walked away with a fantastic deal. Thank you for the friendly service and the added perks with leasing a vehicle from here. Highly recommended.

eblaine

Feb 28, 2011

I had an extremely pleasant buying experience at Lexus of Glendale on Saturday, 2/26/11. I had scheduled some test drives for luxury vehicles that day but thankfully I went to Lexus first. My dad had recently leased a Lexus ES350 and was very pleased with the salesmanship of Frank Alaleh. I myself am a salesman, so I was looking forward to meeting Frank and witnessing his magic. First off, he is a great listener and has a very easy going demeanor. I took a test drive of the GS & ES and during the process Frank was very friendly and helpful, answering all of my questions. By the time we returned to the dealership from the test drive, I told Frank if he could meet my price point then I was willing to cancel my other test drives and close the deal on the ES 350. Frank was the best auto salesman I've ever worked with, in all sincerity. I'm happy to endorse Frank and Lexus of Glendale! I love my new ES350!-Erick

speeddemon36

Feb 27, 2011

I always take my 2006 IS350Lexus to Lexus of Glendale for service and Selin is the reason why. Her customer service skills rock. She is extremely friendly and personable and she is always honest and up front with me, none of the "bait and switch" tactics used by others.

Rafx12

Feb 25, 2011

I have a 2000 Lexus GS with 120k miles on it. As a result I spend alot of time at Lexus of Glendale and it has been the best spot to get my car serviced, maintained, etc., and my service agent-Selin has always gone above and beyond. I enjoy the loaners, coffee and the assorted fruit and pastries that they lay out for there customers.

tiny29

Feb 25, 2011

Selin was such a sweetheart! I came in for service on my IS for the first time and she totally helped me out with all of my quesitons. She was so patient and knowledgable about he services and my car I was blown away! Lexus needs more service associates like Selin!!!

Justin606

Feb 25, 2011

i went in there for service and i received a freindly hello and great customer service from Selin. She was very helpful and her knowledge of the service of the car was impressive. I will now always come back to Lexus of Glendale for service for my car. she has made a great impression of me, which will result in my long lasting service with Lexus of Glendale. i will recommend lexus of glendale to all my friends and family with Lexus. I am very satisfied with the great and friendly service i got from Selin.

cmoreno

Feb 24, 2011

The purchase experience was exceptional from A to Z - from intially inquiring and test driving my Lexus to a courteous, non-pressured follow-up to answer any questions. Negoatiations for the car i selcted were fair and reasonable, no hidden agenda or attempt to squeeze in extra accesories and products I was not interested in. Getting the car ready once I had selected the desired was quick and execution of paperwork went very smoothly. The entire visit was friendly, all staff worked together to make us comfortable, coffee, hot chocolate, etc. Plus the offer of a loaner when servicing the car and a free detail job on the car during my birthday month were added incentives. Finally, Michael Lee spent time with me before I drove off to explain the many features of the GS350. I would highly recommend this dealership to anyone interested in purchasing a Lexus

achatpet

Feb 24, 2011

Always a pleasant experience to visit this dealership. My family gets all our services for both our Lexus's at this dealership. Selin Asatorian has always been a very big help as well as Arbi and Miro at the loaner desk. Will definitely recommend to friends.

njshort

Feb 23, 2011

We purchased new RX from Lexus of Glendale a few years ago & have had all subsequent service done there. Without fail, have found service to be prompt, professional & to my satisfaction. A loaner car is ready for me and the process for leaving my car and picking up the loaner has always been timely. When I pick up my car, it is not only serviced, but sparkling clean. On the occasions that I've waited during service, I have appreciated the complimentarty refreshments & comfortable Waiting area.When we were in the process of buying the car, Yvonne Perry at the front desk made sure we had refreshments & served as a welcoming member of the Lexus of Glendale team. I often call her & tell her what I need & she makes sure that I'm referred to the right person and insures that I am expeted by that person when I come in. Sometimes the last service person I dealt with is not available when I call in, but I can usually speak to Yvonne & she is always pleasant, professional and willing to assist me.

annya.vartanian

Feb 23, 2011

Chris was very professional yet simultaneously personable which adds value to the service that I received. Chris provided timely updates on the status of my vehicle and accomodated any needs I had while my car was in service. For example, he worked closely with Selin Asatorians in order to provide a loaner vehicle. Selin promptly put in the request and made sure all procedures were in place so that I wouldn't have to wait any longer than I needed to. I regulary see Chris and Selin when necessary to visit Lexus of Glendale. I look forward to working with them again.

anag11

Feb 23, 2011

Our family had previously looked into Lexus as our next leased vehicle. After seeing the cars at another dealership, we were really impressed by by the vehicle- but were not comfortable with the sales team. We felt very pressured and did not like the quotes that were offered. A few days later, we decided to go to Lexus of Glendale to try once again to obtain the vehicle that we had really wanted to purchase. The staff was friendly, gave us a great quote and was a lot more knowledgeable about the vehicle. We were in and out of there much quicker than any other vehicle purchase I had experienced!In addition, the service staff is excellent. I have dealt with Selin several times for my maintanence. My car is ready when she says it will be, and I get courtesy phone calls about the progress of the job and when to expect to pick up the vehicle. As an added bonus- they allow me to go to the dealership (as much as weekly) to get a free car wash, just for being a loyal customer.Thank you Lexus of Glendale. We will certainly be doing business with you again!Ana Gozau

eriklin

Feb 22, 2011

I have leased and purchased at least 12 cars for my family members over last 10 years. I have experiences with Mercedes, BMW, Lexus, and Toyota dealers. I have to say, so far, I am most content/satisfied with Lexus of Glendale. I have just leased my 3rd Lexus from this dealership and from the same salesperson, Peter Kong. This person is right to the point, very helpful, non-pressuring, and does not beat around the bushes. The deals and services are unbeatable. The salesperson Peter Kong and Lexus of Glendale definitely deserves 5 stars. I am planning on going back for my next Lexus in a few years.

sling2330

Feb 22, 2011

This dealership is great. One of the best experiences I have had. Selin was very helpful going the extra mile and trying her best to get me in and out with my problem resolved. Great attitude and a pleasure to speak to. I would recommend anyone to Lexus of Glendale.

JOHNK1M

Feb 22, 2011

I have 2 Lexus in my family and were purchase from different dealerships. One was from Thousand Oaks Lexus and the other was Vista Lexus. I've took my vehicles to thousand oaks and vista had a pretty bad experince. They were unhelpful and didn't try to help me with the issues ive been having with the vehicles i owned. I finally decided to come to glendale and have been receiving nothing but the best services ever. Selin and Haroot would go out of there ways to help me out with whatever issues i have been having with the vehicles. I would recommend Glendale Lexus compare the others.

lala121

Feb 21, 2011

I have been going to this dealership for years... and their service is hands down the best i've ever had. i have owned many cars and my last two have been lexuses. The service here is untouchable. I can always count on leaving satisfied. All the employees are nice. I have had Selin help me out a few times and she went out of her way to make sure i was completely satisfied and all my needs were met.

die4saleen

Feb 21, 2011

This is by far one of the best Lexus dealerships I have been to! All my service needs are met in a very timely manner! I am in and out in a matter of no time. When my car requires service for more than one day, I am provided with a clean loner. They always call and follow up with you. All the workers are friendly and great. Selin always takes care of all my needs and my concerns and questions are always answered in detail.She has shown me the best service in the service department. The other consultants are good as well! I would HIGHLY recommend Lexus of Glendale.

ani1

Feb 21, 2011

The dealer was very helpful and professional. I came in and left with the car that day. He answered all my questions and explained everything to me very clearly. Everyone in the dealership was friendly and helpful as well. I was scared to go in (I'm a first time buyer) but had an amazing experience.

LexiE0wneR

Feb 19, 2011

I recently took my 2008 IS 250 in for service, and I must say... I cannot commend Chris Bosque enough for being in the car business, and demonstrating integrity, and honesty in an environment where someone can be so easily misled and taken advantage of (female taking your car to service). There really should be more people with ethics in this industry such as his. I say that because of a previous experience at another Lexus dealer. The difference in treatment, as well as service, and follow up - was like night & day. I love that a loaner vehicle is always offered without my asking, and when I pick up my car from service, it is washed, cleaned, and ready to go. For that, although it is a little farther than my local Lexus dealer, I will continue to service my vehicle with Chris as my advisor at Lexus of Glendale.P.S. Thanks to the convertible loan car (ISC) I was given on my last visit, Chris helped me decide what my next car will be once my lease is up in a few months.!! :)-A. Flores

mokanai

Feb 18, 2011

It's my favorite place to go on my days off from work. Although its about a 17-mile trip each time, it is worth getting service or car wash anytime. I would especially like to thank Chris Bosque, assistant service manager, at Lexus of Glendale for all his help every time I visit. He is very friendly, along with all of his crew, and takes care of any issues I may have and he always takes his time to listen to any concerns I may have. My IS 250 was a great buy and the dealer I went to was a HOMERUN!!! Thanks guys and keep up the great work. Moto Kanai

dancingtom

Feb 18, 2011

Being a younger guy, sometimes it's hard to get the attention that you need from the dealership. People don't take you seriously. Not so with Michael Lee, he was more than happy to take me for a test drive, he answered all of my questions and is very knowledgeable in all vehicles that I inquired about. He's also very level headed and will tell it like it is, in a friendly and courteous matter, you can't get that from sales people anymore, I can't stand it when dealerships give you the "run around" If you're looking for any lexus, go to him, he'll work it out for you. It only took me 2 hours or so to walk in with my trade in and out with my IS 250. Mahalo!

princesskw32

Feb 18, 2011

The experience was amazing. From the greeting I received by Michael to the service department, Arbi, answering all questions regarding the vehicle. I felt relaxed and confident while making my purchase. It was quick, easy and hassle free. I would recommend this dealer and these employees to anyone interested in a Lexus. Michael Lee and Arbi Derkirkorian were phenomenal.

vjnz

Feb 18, 2011

This post is directed to the owner/s of the Lexus of Glendale dealership.The primary reason we return to Lexus of Glendale is the honest and professional services we receive from Fred H. in the service department.Fred tells me exactly what they intend to work on and when he anticipates we will have our vehicle back. Fred always keeps is word. In short, my wife and I trust him. My loyalty to Lexus is not based on The brand, but rather the individuals I deal with on a regularly basis while at the dealership. I intend to continue to purchase Lexus vehicles from your dealership provided Fred H. is there to manage our services needs. The clear fact is that Longo Lexus is much closer to my home and they have a greater selection of vehicles to choose from.What they do not have is Fred H. CustomerV.B.Glendora CA.

needlejeff

Mar 10, 2009

Terrible service. The worst ever. I took my car in to touch up a little road rash on the front bumper and it stayed there for 3 weeks. When I finally got it back it was covered in over spray and the rear bumper was scratched. I could go on and on, but now I drive the extra 20 miles and go to Longo.

PS

Feb 13, 2008

The past negative reviews are surprising. I have been using this dealer since 1999 and am completely satisfied. Anything not to the Lexus level of sevice was quickly corrected and I always had a loaner for my use.BTW they moved and to a beatiful new showroom.

cbro

Jan 5, 2008

I have read the other reviews (all negative) and I am very surprised. I have been dealing with Lexus of Glendale since 1992 and can honestly say they are an exceptional dealer in every way. I certainly would not remain a customer if my experiences were negative so it might be interesting to hear the other side of the story as it does not fit the profile of Lexus of Glendale to have unhappy customers. My son has been a customer since 99 and is thoroughly satisfied with his sales and service experiences. I also have friends who have their cars service there even though it is not the closest dealer to them.Of course you cannot please everyone but the fact they have about 175 loan cars says that a lot of people like the service there. I have talked to other Lexus owners who deal with other dealers and they, frequently, cannot get a loan car. If they run out of loan cars, they provide rental cars free to the customer, what more can you ask?

ravman

Oct 17, 2007

I took my vehicle in for a service and some other issues to be looked at (took 3 days). When everything was fixed and I took my vehicle home, I noticed the back of the front seats had been ripped/torn and the plastic trim had also be damaged. Upon further investigation, I found a condom in the back. The dealer had taken 3 days to fix my vehicle, and someone had obviously decided to use if after hours.I have since contacted Lexus Corporate and started legal proceedings against this dealership.STAY AWAY FROM THESE COWBOYS!!

mav16

Jul 30, 2007

Glendale of Lexus scratched my car and refused to acknowledge fault or fix it.

vonapits

Nov 21, 2006

Did not have loaner vehicle as promised, had to wait 45 minutes for rental, paid by dealer. Car was not ready as promised. The Service consultant, Rick left early and know one knew what the status of my car was. After 30 minutes a very helpful cashier Celina, discoved car was not completed and arranged for a new loaner. Loaner (not Celina's fault) had been smoked in. Rick called next day car was completed made arrangements and smelled badly for delivery in a 2 hour window that afternoon. Car not delivered on time. No invoice was provided when car delivered, 30 to 45 minutes after the delivery window Enzio, service manager did attempt to rectify situation with a 20% discount from bill and did provide an invoice by Fax and Mail. This is the second bad experience with this dealer. The 1st was my attemt to purchase my car at the lease expiration. Significat fees at Gelndale Lexus went back to Santa Monica where car was bought and had a great experience, no fees. If using Glendale Lexus, only use Arbie as a service consultant as all my experinces with him were great.

kevkarkat

Sep 4, 2006

Thought we completed all arrangements through FleetRates.com, who we communicated our desire to trade 04 GX470 for new 06. Price for new vehicle set and kelly blue book established for trade. FleetRates said Lexus of Glendale said they could do the deal. My wife and I drove almost two hours. Upon arrival, the salesman valued our trade almost 10K under the kbb avg car tradein value. Obvious low ball attempt. I should have paid more attention to the warning flags. Almost all of their showroom inventory had huge dealer markups over MSRP. 10K over MSRP for an IS350. On a new 450h- they had 5K just as dealer markup-no other explanation. Total price of that car was over 72K. I have owned over 13 Lexus autos, all the time I was treated with respect, dignity, and without the usual car salesman "hussle". Not so here- I could have been at any "less than average" dealership in the nation.Needless to say , my wife and I just walked out in disbelief, noting that the dealership had a 2004 model on their lot- their asking price? 45, 380!!