Used Cars for Sale at Lexus of Merrillville in Merrillville, IN

Giladah Stovall

Feb 23, 2016

I spoke with Dave .W over the phone regarding a truck I was interested in buying he said come into the dealer so we can get that truck into your driveway and that's what he made happen the experience was great so was Dave, Will and the finance manager and his funny storiesThanks guys now me and my lil ones our enjoying our new GMC Acadia that's in our driveway

Joe/Bec RX350

Feb 11, 2016

We had a great experience at Lexus of Merriville. Marc Lovejoy & John Desmet was great to work with & we would definitely go back there when looking for another vehicle.

maestroflute

Feb 11, 2016

We purchased a preowned certified Lexus several weeks ago. We were just looking at other vehicles since we were being taken advantage from a competitor. We had a very honest no pressure sale from Dave Gardiner, love our car! We will definitely purchase from you again.

Lovely2015RX

Feb 8, 2016

I really appreciated the personal attention given when I contacted this dealership via web to inquire about pricing for a 2015 RX 350. Marc LoveJoy was my initial contact with Lexus of Merrillville as he followed up on my web inquiry. He also became my salesperson and went above his call of duty prior to meeting me to finalize my sale. He gained my trust even before I met him in person. I explained to him my concerns and prior experiences with other dealerships with trying to get a price quote on my trade-in, which was a 2015 Highlander Platinum Limited. He right away sympathize with me and heard me without interruption. He was determined not to upset me further. He took all my information over the phone and was able to provide the numbers I needed to bring me into the dealership and close the deal the same day. I was even contacted again by a prior dealer with a better offer, however trust and honesty is priceless. My prior interactions with two other dealers left me feeling dejected. I had initially approached the dealer that i bought my two prior vehicles from as I thought they would provide the care and attention needed since my desire to trade in my current vehicle at that time was due to safety issues. However, the did not deliver on customer service. Even when I was initially contacted concerning my price inquiry I was told I needed to come in to negotiate which is what I was trying to avoid. I needed pricing to determine if doing the transaction would be worthwhile. Although explained I never received pricing for quote on my trade-in value, thus it made me reluctant to return. At any rate, I would recommend the staff at Lexus of Merrillville to all of family and friends. The entire staff made me feel comfortable throughout the entire process. Being a single mom in the world today it is important to be taken seriously and treated with dignity and respect. This is exactly how I left feeling Lexus of Merrlliville.

Greg

Jan 11, 2016

When I arrived at the dealership the salesman I had communicated with by email pawned me off to another salesman. The other salesman then gave me the keys to the used car I inquired about and said it was parked in the back row in the back lot. It was raining that day and when I got in the car I could not start it so I then walked back into the dealership and was told by a third salesman that there was a button on the dash to start the vehicle but he made no attempt to get out from behind his desk. I went back to the car, it's still raining, and did not find a button to start the vehicle. At that time a young man who appeared to be from the service department walked by and I asked him to help. He got in the car and couldn't find out how to start it. I then walked back in the showroom and the second salesman walked back out to the car with me and he couldn't start the car!!! He walked back into the showroom and then came back to the car where I was still sitting and said "forget this car, two other salesmen said it's not worth it"!!!! Are you kidding me? After all that time? The salesmen sitting in their office didn't have the courtesy to help in this matter but rather sat in their office eating Xmas candy and carrying on small talk. I will never do business with this dealership and certainly will not recommend them to friends.

Drew

Dec 29, 2015

I brought my car here to redeem a goodwill voucher provided by corporate. I made an appointment to have work completed but when I brought my car in I was advised it could not be done as the master technician was not in. So here I am questioning why am I even here? I could have been at home and we could've scheduled this for a time where there would be someone to complete the job. Two days later and we're trying this again, now the service manager Todd who obviously does not know the warranty information dismissively advises me that I cannot redeem my corporate voucher because it has been more than 30 says. The nonchalantly and rather rudely tells me that the $3000 worth of work is no longer going to be covered by the company because I did not redeem my Goodwil in the timeframe needed. After our exchange I contacted at Lexus corporate and got to the bottom of the issue. There is no warranty deadline, and Todd is wrong and his mistake/misunderstanding could have cost me over 3000.00! needless to say I'm not happy. Mistakes are made and misunderstandings happen frequently but the bar I find unacceptable is the demeanor and the attitude that I was given when trying to rectify the problem. Lexus considered a luxury brand it is not one I would imagine wishes to inconvenience and frustrate customers by not making any effort to correct the problem.

Joe Rurode

Dec 16, 2015

I've dealt with LOM for years buying several cars. Not only is the dealership second to none in customer service at all levels of their organization the people involved go out of their way to make every experience meaningful. This dealership represents the best example of what the car buying process should be like. For me, as long as I purchase a Lexus, this is where it will happen.

K & D

Nov 21, 2015

Our experience was excellent when getting our new Rx350. Ric Cov was extremely helpful and knowledgeable. Our only disappointment is with the manufacturer's design in the automatic starter. It was a WASTE of money! You have to be at the car to start it which defeats the purpose. We WOULD HIGHLY recommend this dealership, finance staff, and Ric Coven.

Rae Chambeau

Jul 16, 2015

Safety inspection was a joke, car was knowingly sold needing thousands of dollars of work. Of course the warranty didn't cover the needed repairs. Beware of overcharges on title fees. They refused to stand behind the car and was told we got a good enough deal on it. Yeah some deal! Stay away.

GuardG

Jul 12, 2015

A couple of weeks I went to go get an oil change at the Infiniti dealership that was near the Lexus of Merrillville. I had been in an Infiniti IPL Coupe for about two years. I knew my next car had to be a sedan since my daughter is getting taller and a coupe is not cutting it. As I was driving home I decided to drive in and check out the vehicles they had on the floor. Mind you, I was in an Infiniti Lease that was scheduled to end the following summer. When I got to the dealership I was able to walk the floor without feeling pressured. I spotted one of the new Lexus GS350 F-Sports. Bill Parish was one of the sales consultants working the floor. I told him that I was just looking since I was still in a lease. Even with that, Bill took the time to answer all of my questions. I was surprised to have someone take the time to answer my questions on a Saturday afternoon when I clearly stated I had a year left on a lease! Bill then asked if I wanted to take the car out for a test drive. We took the test drive and when we got back he asked that he could run some numbers to see if he could present me with an offer that would get me out of my lease early. Instead of making me wait around that evening, he said he can take down all of my information and would call me on Monday. Again, I was happy not to feel pressured to stay and do the whole back and forth. I received a call on Monday as promised. Bill presented me with the offer they could give me to move out of my lease. We communicated back and forth that day over text and phone calls. By the end of the day Monday, Bill and I came to an agreement. I told him that I would have a short window to pick up the vehicle on Tuesday since I had my daughter's softball game that evening. Bill did a great job of coordinating everything from his team. I was there less than 2 hours. In that time Bill and John Desmet, in the Finance Department, worked out all of the paperwork details and I had Rick Coven, in the Tech Side, walk me through some of the neat features on the vehicle. Being able to get everything done so quickly allowed me to drive home in a new Lexus and surprise my daughter. She is in love with the new GS! I was on my third Infiniti and was looking to stick with Infiniti for a fourth vehicle. The great work by Bill and the Lexus of Merrillville team made moving into the Lexus family easy! The car was a big drive as well! I live over an hour drive to this dealership, with many other Lexus dealerships closer. I will recommend the Lexus of Merrillville location and team to all of my friends and family. Thanks Lexus of Merrillville Team, especially Bill Parish!

DDpraise

Jun 6, 2015

I had the pleasure of working Marc Lovejoy when I came to look at a used car. He made the experience an enjoyable one. He was very knowledgeable and answered all my concerns. He serves his customers with excellence. Completed paperwork with Willie Haddad. Mr. Haddad was professional and personable.

James & Laverne Ray

May 30, 2015

Laverne Ray,How do I review the kindness, the professionalism, the expert service, the hard worker, the complete salesmanship, the friendliness, and the great experiences that the years of dealing with Marc has brought to me. To sum it all up, he has been my guide from my first Lexus until this one and I've bought six with Marc. We met in Orland and I've followed him to Merrillville. Now that is how I review Marc Lovejoy, a great person, my salesman, and a true supporter of the buyer that believes in making you happy with your purchase. He also follows up, to make sure you're satisfied. And that means a lot to me!"Marc keep up the good work"!!!!! As you always have. :) Total Satisfaction

NeelsBos

May 29, 2015

We recently purchased a used Lexus from Lexus of Merrillville. Bill Parish is very knowledgeable and handled everything from my first step into the dealership until we drove away with every question was answered. Mr. Parish knows his cars. He imparts confidence in every aspect of the purchasing process.You never have that feeling that he is trying to "pull a fast one." This is not a typical dealership. Everything about it is done with a sense of style and class. I highly recommend this dealership.

Ryan

May 18, 2015

I called the dealership regarding a used GS350 and spoke with Bill Parrish. Bill took the time to not only carefully inspect the car but also drove the car and reported back to me. Based on his evaluation, I drove over to the dealership and found his analysis to be truthful/spot-on. His authenticity and integrity were readily apparent throughout the car-buying process. Bill also provided an excellent tutorial inside the vehicle at time of pickup. I was able to purchase the car in an efficient and timely manner, and overall I was very pleased with the experience . I also had pleasant and professional interactions with John Desmet.

Tatyana

May 14, 2015

As a woman purchasing a used car, one would think this would be a scary process. It was anything but...... I found the exact car I wanted online and had a Car to trade. Bill Parish at Marillville of Lexus was amazing to work with. We were able to negotiate everything over the phone and a week later I was driving in to pick up my new car that was in the exact excellent condition that he had promised. I was very happy with the price and the level of service I received. Bill made sure The finance department ( John Desmet) had all the neccassary paperwork ready to go and was extremely efficient in making sure I did not spend more time then I needed to at the dealership. I was able to get everything done in less then two hours and be on my way enjoying my new ride:))Thank you Lexus of merrillville for a great car buying experience!!

Coltsfan

May 13, 2015

I had an wsome buing eperience with this dealership from the first timethatI called in to check in on an SUV that I saw on the internet contining throughout the entire buying process and post sales follow-up.

coltsfan

May 13, 2015

I had an awesome buying experience with this dealership from the first time that I called in to check on an SUV that I saw on the internet continuing throughout the entire buying process and post sales follow-up.

Colts Fan in Bears Land

May 5, 2015

As a remote buyer, I worked with Bill Parrish first over the phone and then in person to find and close a deal on one of the less common CPO 2013 ES 350 models. I appreciated Bill's understanding of the remote buyer's needs. He was straightforward and professional, both over the phone and then in person. More importantly the negotiation process was largely devoid of the drama that is present in most show rooms that I have been in before. I would say that the competition up near Chicago helps the customer, which makes for better initial pricing and lower overall sale prices, compared to my area in Central Indiana. Bill and Rick were great in the delivery process and follow-up after the sale; we had one small outstanding item that they took care of after the sale. I was very satisfied, and I think I got a great car at a fair price. Most importantly we made my wife happy.

ColtsFanInBearsLand

May 5, 2015

As a remote buyer, I worked with Bill Parrish first over the phone and then in person to find and close a deal on one of the less common CPO 2013 ES 350 models. I appreciated Bill's understanding of the remote buyer's needs. He was straightforward and professional both over the phone and then in person. More importantly the negotiation process was largely devoid of the drama that is present in most show rooms that I have been in before. I would say that the competition up near Chicago helps the customer, which makes for better initial pricing and lower overall sale prices, compared to my area in Central Indiana. Bill and Rick were great in the delivery process and follow-up after the sale; we hadr one small outstanding item. I was very satisfied, and I think I got a great car at a fair price. Most importantly we made my wife happy.

NSovinski

Mar 18, 2015

We bought a pre-owned 2007 Ford Explorer Eddie Bauer in October 2014....5 months ago. Since then, we have replaced 4 ignition coils, which we were hoping would be the end of our problems for a decent amount of time. Well, my wife was driving home 2 days ago, and here we go again. Engine is overheating so she pulls over and there is fluid all over the ground. Had the xxx towed to a local Ford dealership and just received the quote of $2600+ to replace the radiator coolant thermostat and o ring ($974.75), replace left rear axle seal ($369.04), replace rear differential fluid ($66.09), Replace spark plugs ($354.86), clean throttle body ($119.95), perform alignment ($99.75), and replace both front lower ball joints ($594.41).This is absolutely inexcusable. We traded our Saab SUV for something that would be reliable and more practical as we have a child on the way. Thank you Lexus of Merrillville for all of the headache and financial burden you have placed upon my family. Since originally posting this review, I have been contacted by the dealership. They informed me that they take in used vehicles as is, and perform a "safety test" which I can only assume means that they look to see that the check engine light is not on. Nothing more. We asked that they run a diagnostic on the car before we make a deal and they refused to do so as one of their "professional drivers" had driven the car and said it ran fine. Stay away from their used cars. Period. From other information I have gathered, if you are planning on buying a $400,000 Lexus, this is your place!

care61

Mar 16, 2015

I look forward to buying a new auto about as much as I look forward to a root canal. This experience however, changed my mind about the assumption that I have always had in my head, most of which were pretty accurate. Dave Whelan, our salesperson, was quick to respond to our arrival, very friendly and personable, knowledgeable and not at all pushy. The not at all pushy vibe extended to Willie Haddad, and with the financing manager. We appreciate your honesty-most of all, and your willingness to please. We will recommend Lexus of Merrillville to our friends and neighbors!

John Miller

Jan 19, 2015

This was my best experience buying and helping others buy a vehicle from a dealership. The staff that I dealt were helpful, kind and treated me with dignity. Marc Lovejoy and Willie Haddad and the man who completed the paper work were a pleasure to interact with. It was an unusual experience compared to prior dealerships. There is more than a concern for money here. And their care reflects a genuine serving attitude. Thank you!

jmiller

Jan 19, 2015

This was my best experience buying and helping others buy a vehicle from a dealership. The staff that I dealt were helpful, kind and treated me with dignity. Marc Lovejoy and Willie Haddad and the man who completed the paper work were a pleasure to interact with. It was an unusual experience compared to prior dealerships. There is more than a concern for money here. And their care reflects a genuine serving attitude.Thank you!

Marty F

Dec 31, 2014

Professional Salesman & General Manager. Great experience. Would recommend highly.Took personal care of purchase from start to finish.Went over every detail of car functions.Gave tour of the facility & introduced to Service.

Angelo D

Dec 6, 2014

I would stay away from the Used Car department at this dealership, and more specifically Willie Haddad, the Pre-Owned Sales manager. I found a Toyota 4Runner for sale on 11/29 I sent them an immediate deposit via credit card, sent them a signed buyers order, proof of insurance and my drivers license. At the same time i sent them a wire for the remaining balance. On Monday afternoon 12/1 at 4:30pm I get a call from the sales person asking me for proof of the wire. I call Vanguard(the mutual fund) to confirm the time they sent the wire and what time it arrived. I gave them all that information. I then spoke to the used dept sales manager. He informed that he didn't receive the money and sold the truck to someone else. I found out the next day that my money arrived on 12/1 at 1pm Indiana time. The manager sold the truck to someone else and didn't care there was a signed contract and that the deposit and the wired money was already in their bank account.

Pastor Reggie

Oct 1, 2014

Professional, warm salemanship and a stickler for detail are some of the attributes that describe my experience with Darryl Jones at Lexus of Merrillville. I searched many Lexus dealership and traveled out to Indiana following up on a SUV I saw on their website. Darryl greeted me and entertained my many questions, checked the mechanical history of my new used Lexus RX350 that I love. Hats off to this dealership for having great salesman like Mr. Darryl Jones(Pastor) on staff and so I would recommend purchasing from this dealership.

golfer71

Sep 19, 2014

Recently we purchased a new Lexus Rx 350 with the assistance of Sales Consultant Sue Iacopelli who was very professional, patient and knowledgeable. She spent considerable time demonstrating and explaining the vehicle and its features. Manager Willie Haddad explained the vehicle pricing and trade-in allowance for our vehicle in a clear manner and negotiated the final price in good faith. Sue provided a tour of the entire dealership including the impressive sales and very clean service area. We were given the opportunity to test drive the vehicle. We are looking forward to continuing a positive relationship with this dealer and will certainly tell friends and family about this favorable experience.

Silverzinger

Sep 4, 2014

I was recently assisted by Marc Lovejoy with a vehicle problem . He went 'above and beyond' to assist me in solving my problem . He is always courteous, respectful ,professional and knowledgeable about the product .and services. I plan to purchase a new car in the coming year. Marc will certainly be the # 1 salesman for me. I sincerely appreciate his assistance......Great Job!

Lovasko

Aug 27, 2014

Bill Parish was professional, knowledgeable and made the leasing experience seamless and efficient.Everything was fully explained to me and the vehicle exceeded my expectations.

Ksschramm

Aug 22, 2014

From the first conversation I had with Jim Hineline to the hours of his help to get my paperwork finished he was great! Honest about the car honest about the price and fair with my trade in. He treated me with respect which is not always the case when a woman is buying a car and we even had some great laughs.Everyone at the dealership was pleasant. My many thanks to him for his patience and calm.If I didn't live in Illinois I would visit.

Bigred10389

Aug 6, 2014

Great experience. Dave Gardiner did a wonderful job of explaining the car and all it's features. He Did'nt pressure me or try to sell me the car. Was never a fan of the RX but the new version sold me. Pete and Dave got me the price I wanted with no hassle. My 2nd Lexus fron this dealer and would recommend them to my friends. Good job gentlemen.

HondaChuck

Aug 4, 2014

I felt no sales pressure during my contemplation time (several days, visits and test drives). The deal was a fair price on both the car I bought and the car I traded. The new car was spotlessly detailed and clean at delivery. It felt like a new car. Sue, my salesperson, was joy to work with and was quick in responding to my many questions by way of text messages. As if all this wasn't great, when I got home I discovered the spare tire had a bulge and needed replacement. Since it was not a certified car I figured this was my problem. However, a quick text to Sue and she told me they would order me a new tire and install it. When I had the tire installed, they also gave me new wiper blades and washed/vacuumed my car. Cost $0. I am beyond satisfied with both this dealership's customer service and my new (to me) LS460!

Donna from Schererville

Aug 3, 2014

Yesterday I acquired my third Lexus only this time I decided to lease. This is my first time leasing and It was important for me to understand the process. My sales person Sue Iacopelli is the best. While everyone at this dealership is very good at their job, Todd, Willy and John. Sue is the reason I go to Lexus of Merrillville. As a woman sometimes it can be intimidating to buy a luxury car, not with Sue. She is kind, knowledgable and really cares about putting her customers in the right vehicle. She has integrity and truly provides excellent customer service. In January, I had a problem with my tires and Lexus road side assistance could not get to me due to a number of weather related issues. Sue came to my home and got my car and took it to the dealership. That was above and beyond service, but that is who Sue is. I am over the moon with my new GS sport and would like to thank Sue and everyone at Lexus of Merrillville for another great buying experience.

Lexusno2

Jul 23, 2014

There was no sales pressure. We enjoyed dealing with Dave, our sales rep. He was especially helpful with explaining the car's features and especially the navigation system. Very excellent overall experience.

2ndlexus

Jul 8, 2014

I was able to start negotiations on site and complete them via telephone. I didn't experience pressure to purchase. It was a relatively quick and straightforward process. This is the second auto that I have purchased from this dealer and sales representative.I would recommend bot the dealer and the sales representative.

Wow100

Jul 3, 2014

Went there to look at certified Lexus. My salesperson, Sue brought car out and remarked how car should of not been on lot as certified cars are rigorously inspected and all deficiencies fixed. This car clearly was passed by...but knowing that would all be taken care of we spent several hours ther e going over numbers and driving. Sue told me the car would be ready in a day or two. Talked with Sue the next day and she told me they needed a few more days to get car ready....no problem!! I told her I wanted to bring my trade in over to get appraised...as i wanted to get that process out of the way. Sue told me to wait till the Lexus was complete and we would do everything at once. Great...so I thought as the dealer is a hour away. But to my shock....Sue called me and told me they sold the car the same day I last spoke with her. How could the car of gotten sold if it was in the body shop getting cleaned up for me? Something smells fishy I'd say. But let us look and see if we can fiind you another vehicle exactly as that one. ... They sure did...with double the miles and more money!!! I thought bait and switch was illegal!!!!

zacks5thave

Jun 16, 2014

A week after I purchased a certified Lexus from this dealership I discovered an undetected issue - front door trim pieces falling off vehicle. I could not get the dealership to return my calls to address the problem. Finally with the assistance from Corporate Lexus I received a call from the dealership and they eventually addressed the problem. Awhile later when I had my first oil change and tire rotation, the place where I was having this service done pointed out that all my tires were on "backwards". Lexus of Merryville had installed new tires on this vehicle but these apparently were special tires that were clearly marked "inside" and "outside" and all four of my tires had the "inside" side facing out. The dealership did not respond to my call to correct this issue. Kris and Paul did a good job of presenting and reviewing vehicle to us and we had no issues with John in completing sale documents.

FrankLBehrend

May 18, 2014

Marc Lovejoy answered my questions thoroughly and patiently.He did not attempt to sell something I did not want. He kept his word andmade himself available.

Anointed

Apr 28, 2014

I was grossly overcharged for I-ring, thermostat,washer and labor.$600.00 pluss dollars. On the 11th of april. I was called by a call center And told them my concern and all they said was sorry I will only be satisfied with a refund

cchrist

Apr 10, 2014

I am very selective about making recommendations, but don't have a problem enthusiastically recommending this dealership! They are a great group of people. From the moment we met Marc Lovejoy, who really worked with us to make our 1st Lexus purchase possible, to the service crew that continue to take great care of us. We are very pleased and proud owners, and appreciate all they do for us. You definitely get extra-special service with this dealership and it feels good!

Babylove0821

Apr 6, 2014

I had a wonderful experience at Lexus of Merrillville on 3/11/14. My sales rep was Sue and I cant explain how helpful and friendly she was. She went above and beyond for me. I was undecided if I was going to get this 2010 BMW or a 2011 Lexus IS 250. I was aiming towards the IS 250 but did not care for the light interior but I loved the price for the car and all the other features. She went above and beyond to get me the black interior IS from another Lexus dealer not only that it had less miles and it was a 2012 for the same price. I was so happy I had to give her a hug and I cried on my way home. I will purchase here in the future. I even got a " thank you" card from her with a gift card for Dunkin Donuts 2 weeks ago. Excellent customer service!!! I would of wrote my review earlier but I wanted to drive my car for a couple of weeks to see if I really liked it and I love it. Best purchase ever!!!

jdavidson74

Apr 1, 2014

Purchase of my 1st Lexus ( 2014 RX350 ) on 3/29/14:Darryl and Paul are both very knowledgeable, professional, & courteous. Darryl worked above & beyond with my husband and me to make sure that we were getting the most bang for our buck. We appreciate the straight forwardness from Darryl as he knew right off the bat we were ready to play ball; just wished the closing would have gone a little faster. With so much technology information, Paul was very patient & through with his explanations of how the various systems work in my new SUV. I would also like to add that we were quite impressed on how clean & orderly the service center is. A big thanks to Darryl & Paul for making our overall experience top notch; we will most certainly recommend your business to others. Best Regards,Janet Davidson

KarenKinder

Mar 31, 2014

My husband and I recently purchased our second vehicle from Darryl Jones at the Merrillville Lexus dealership. He is an outstanding salesman who treats his customers like family and gets the deal done.

kstelmaszek

Mar 31, 2014

Everyone I spoke with was very kind and helpful. This is always the way here. They go above the call to be helpful. I will continue to be a customer here. I am always treated with respect. I am very comfortable here.

dono4051

Mar 29, 2014

Came in on a whim and because of Darryl and his expertise I walked out with exactly what I wanted. Highly recommend him to everyone looking for a nice car and a pleasant sales experience

AndyBfromCP

Mar 27, 2014

I've recently purchased my 2014 Lexus ES300h from Lexus of Merrillville. I'd heard nothing but good things about Lexus of Merrillville, so I went in to look at and sit in a CT200h while shopping for a fuel efficient trade for my SUV. While I was checking it out, Kris approached me. He took a consultative approach to assisting me and genuinely listened to my needs for a new vehicle, which turned out to be extremely helpful. After we chatted, he recommended that I should test drive the ES300h. He was absolutely right; roomy luxury, and efficiency all in one vehicle. Once I had finished my test drives, I called Kris to discuss my specific needs for color and options. I thought it might be a special order, but he located my perfect car the same day! We worked out a deal on my trade and a good price. Once the vehicle transferred, I walked in, and in about a half hour was done with trade in and sale. Kris then took the time to make sure I was comfortable with the car, all the options, helped setup my phone, and answered all of my questions. He even setup an appointment with Lexus of Merrillville's tech guru, Paul. Long story short, Kris answered every question, exceeded all of my expectations, and was a sincere pleasure to work with.The next day, I met with Paul. I had some questions on the enform apps and bluetooth integration. Not only did he help me integrate my iPod, iPhone, pandora, and enform apps, but he also was a wealth of knowledge on other really useful tips on the car's features, including destination assist, edestinations, driving modes, XM radio, and text/email messaging. I left with the hot setup and my phone was fully integrated with my car and nav. More importantly, within a week of having my car I felt completely comfortable with all of the tech and nav features from Kris and Paul's help.The next week, I dropped my car off for a remote smart start install. Chris was super efficient and helpful at getting me in and out quickly with my loaner and helped me get my settings adjusted exactly how I wanted in no time.In summary, I have purchased cars from Dodge, Ford, Honda, Toyota, BMW, Mini, VW, Audi, and now my first Lexus. I have had both good and bad experiences previously. However I had a superlative experience purchasing my vehicle from Lexus of Merrillville:) I highly recommend Lexus of Merrillville based on my experience. They were great!

Bob and Linda

Mar 25, 2014

Excellent customer service for every detail of the buying process and afterwards, which is the most important part. They were knowledgeable and answered all my questions as a team. Ashley my sales consultant was wonderful. He created a non-pressured atmosphere, yet he found out valuable information about the used car we purchased that helped us to make our decision. Paul, the technology specialist, was a great asset to make us feel at ease with the location of features within the car. He helped us get the Bluetooth phone set up with the car's system and to help us understand the features without reading the whole car manual. John, the finance specialist, had everything prepared prior to us meeting with him, so the purchasing process went quickly and smoothly. Chris, the service consultant, greeted me with a smile and a "no problem, we can take care of that" attitude-and he did! Overall, my husband and I felt well cared for by the Lexus team and we look forward to doing business again in the future with Lexus of Merrillville.

Kim

Mar 25, 2014

This was my second purchase at Lexus of Merrillville. We chose this dealer again because of the excellent and friendly service we always receive. Todd in service is always so helpful and friendly. Kris in sales was very informative and very patient. Paul in technical service was also very friendly and helpful. I would highly recommend this dealership to everyone!!!

kims60

Mar 25, 2014

This was my second purchase at Lexus of Merrillville. We chose this dealer again because of the excellent and friendly service we always receive. Todd in service is always so helpful and friendly. Kris in sales was very informative and very patient. Paul in technical service was also very friendly and helpful. I would highly recommend this dealership to everyone!!!

bobandlinda

Mar 25, 2014

Excellent customer service for every detail of the buying process and afterwards, which is the most important part. They were knowledgeable and answered all my questions as a team. Ashley my sales consultant was wonderful. He created a non-pressured atmosphere, yet he found out valuable information about the used car we purchased that helped us to make our decision. Paul, the technology specialist, was a great asset to make us feel at ease with the location of features within the car. He helped us get the Bluetooth phone set up with the car's system and to help us understand the features without reading the whole car manual. John, the finance specialist, had everything prepared prior to us meeting with him, so the purchasing process went quickly and smoothly. Chris, the service consultant, greeted me with a smile and a "no problem, we can take care of that" attitude-and he did! Overall, my husband and I felt well cared for by the Lexus team and we look forward to doing business again in the future with Lexus of Merrillville.

susieQ312

Mar 22, 2014

Excellent experience with Kris S., poor guy was running all over the dealership because I told him I was in A hurry, his respect and appreciation for my time is why I chose to stick around and take home a new Lexus. I will highly recommend him and the Lexus of Merrillville to everyone I know. Thanks Kris!

lknight2

Mar 8, 2014

All my needs we're exceptionally met! Great customer service, the time of the service was very reasonable. All my needs & qualities were met. I will only do business with Lexus!

dentaljoel

Feb 6, 2014

Rick was a pleasant sales person to deal with and was very helpful in organizing the sale, and efficient in following up with phone calls. John was efficient and thorough in presenting and organizing the financials of the sale and presented all information clearly and pleasantly. Paul was extremely helpful and thorough in going over the electronics of our ES350, including navigation and was patient, thorough pleasant in doing so. All in all, a very pleasant purchase experience!

Johnnyb

Jan 1, 2014

I went to several Lexus dealers and received the best service and price from Jim at Lexus of Merrillville I would definitely recommend my salesmen and dealership for anyone considering a new vehicle Before you buy definitely check them out you will be glad you did

johnbucher

Dec 31, 2013

I went to several Lexus dealers and received the best service and price from Jim at Lexus of Merrillville I would definitely recommend my salesmen and dealership for anyone considering a new vehicle

wkolladajr

Dec 15, 2013

Very pleasant and professional staff. Located close enough to do all of my regularly scheduled maintenance. Salesman Jim Hineline was extremely helpful and instrumental in the purchase of this car.

barrynew1

Dec 7, 2013

I had been searching for my "dream car" - a 2010 to 2012 Matador Red ES 350 with parchment interior and navigation - for over 6 months. DriveChicago.com found a 2011 meeting all my specs at Lexus of Merrillville, which is quite a trek from my home in DuPage County, IL. I was at a client in the area and stopped in. I was greeted by Darryl Jones who was professional and friendly throughout the buying experience. I fell in love with this car during minute 1 of the test drive, but I knew I needed to negotiate to make the dream a reality. Darryl and I haggled for a while to get to a price we both could live with, and we shook hands on a deal. The next evening, I had to drive my 2000 ES 300 (trade-in) back to NW Indiana from my Loop office to pick-up my new "baby". After paperwork and payment, Darryl was thorough and patient explaining basic technological features that felt to me like the Starship Enterprise. Like any good salesperson, Darryl sold himself first, and then sold the product. I recommend Lexus as the best two cars I have ever owned, Lexus of Merrillville as a dealership where I was treated with respect, and Darryl Jones as a true professional and a gentleman.

DemandingCustomer

Oct 9, 2013

I would not purchase a Lexus anywhere but Lexus of Merrillville. Bill Parish took his time answered all my questions and showed me many different vehicles. After I bought Bill was there to make sure everything went smooth. He delivered the car in immaculate condition. Not a spec of dust anywhere. Bill is a true expert on Lexus products. He began selling Toyotas in 1981 and started selling the Lexus brand at one of the first dealerships in the country. If you want a Sales Rep who knows the product and can answer any question Bill is the man. I would not think of talking to anyone else.The Finance Manger John Desment is the best finance manager I have dealt with in 40 years of buying cars. Sometimes people over look the importance of a great finance Manager, but they are one of the most import people you deal with. John took the time to go over every option I had to help me get the best rate and lowest cost available to me. John also took his time and explained every additional add on they have. He was in no way pushy, he just wanted to be sure I understood my options and got what was right for me. John is the first Finance manger to ever sell me an extended warranty. Having a MBA I can assure you that John would never try and inflate interest rates or add unneeded fees. He would never try and confuse you with the numbers. If he goes to fast just tell he to slow down and he will. The General Manager, Pete Takacs was not there when I purchased my car. However the next day when I returned he came out of his office to thank me personally and ask if I needed anything. He called me by name and made me feel like I was the only Customer they have. Buying the car I did was a result of a life time of work... Pete knew this and made me feel like I was buying a Rolls Royce.Before I bought a car from Lexus of Merrillville I did not know anyone there. Now I feel like they are friends, ready to help me with any problem I have.When I am ready for my next car I am going to Lexus of Merrillville. If Bill and John are not there, I will make an extra trip to come when they are. They are that good!

Gary and Cynthia R.

Sep 29, 2013

I found a CPO 2012 ES350 with the features I wanted but the dealership was an hour and a half away from home. I contacted the dealer and was referred to Bill Parish who answered all of my questions about the vehicle so I scheduled a test drive for later that evening. It was worth the trip. Bill has more years of sales experience than I do driving experience! My wife and I had in mind what we felt was a fair price for our Lexus ES330 trade-in and they agreed to that with no bartering back and forth. Very professional, no pressure. We've had the car about a week now and are very pleased. This is our 2nd Lexus, and Lexus of Merrillville made it possible. Let Bill Parish help you to make your next vehicle possible.

KMar13

Sep 12, 2013

I purchased a 2012 RX350 in July of this year and have had one problem after another with this dealership. The way it appears to me is that if all goes well your experience will be fine. However, be forewarned, if there is a problem this dealership will not be responsive or timely. In my case, their (specifically the business offices) lack of action, not returning phone calls, and claiming messages were lost has led to even bigger problems. I have made over 30 calls (yes, 30!) and have received less than a handful of return calls. I have, however, received many unfulfilled promises! (I only have a cell phone and thus tracking outgoing/incoming phone calls is easy and my count is accurate.) My main issue - I bought my car over 6 weeks ago and I STILL do not have proper titling or license plates! As it stands now, the GM (Pete Takacs) told me that, he, personally, would call me back. As of this writing, three days later, I still have not heard from him, neither by phone nor email. This is unacceptable. I have been getting the run-around for over 6 weeks! It seems their tactic of dealing with problems is avoidance. I have now placed the initial credit card charge in dispute with my credit card company, am sending a registered letter to Gene Kowalis Jr (owner of Merrillville and Orland Park dealerships), filing a complaint with the BBB and with the Office of The Attorney General. I'm sorry it's come to this and I am writing this review to make you aware that dealing with Lexus of Merrillville can be fraught with ongoing problems. In addition to the unresolved problems of titling and license plates, let me tell you about my experience with service. The initial detailing took three days! Why so long, you ask? Jennifer in service said she "didn't have time" to call to let me know my car was ready 2 days previous! I had to make 4 phone calls to get my car back - and even then the detailing wasn't done properly and the car had to be brought back for service because an entire handle was missing. My call about this problem went unreturned for nearly a week and again it took 4 phone calls just to get the part ordered. And when the part did arrive no one even called to tell me! There's more.but I think you get the idea. As a side note, however, I do want to mention two people who have done a great job of returning phone calls and trying to help in any way they can. Many thanks to Chris in service and to Ric Coven in sales.

lexusjerks

Sep 4, 2013

I had a wonderful experience. I was able to get a great deal and the salesperson, Darryl, worked diligently on my deal to make it happen. Both he and Pete were patient and kind, and they took the time to make sure that I got the vehicle that I wanted , but at a great price. I highly recommend this dealership.

Kesha E

Sep 4, 2013

Two words, great service! They facility was clean, staff were friendly and I got an amazing deal on a new vehicle. I highly recommend this dealership.

K. Eason

Sep 3, 2013

I truly appreciate all of the people who made this deal happen. Both Darryl and Pete worked to get the deal done. After some back and forth, I can say that they helped to get the deal done. Thanks to all involved.

Babz1953

Aug 26, 2013

We enjoy working with the people from Merrillville Lexus so much that this is our third purchase! Talk about customer service, Pete Takacs and Rick Coven went out of their way to deliver the Best price and Excellent buying experience! John Desmet and Mark Lovejoy were exceptionally knowledgeable and friendly and explained everything very thoroughly! Thanks again Lexus of Merrillville!

mjsipp

Aug 16, 2013

Service was consistently good. I recieved immediate help upon arrival. All of my questions/concerns were addressed and was given great options in regards to what I was looking for. Even now, about a month out I do not have buyers remorse and feel confident that this was the best deal that I could have gotten and I was able to get exactly what I wanted!

f012047

Aug 13, 2013

Personally, I detest the automobile shopping/buying experience and classify it almost as "cruel and unusual punishment." Understanding where I am coming from and my immediately negative reaction to anyone involved in that process, I am willing to share some of my experiences when I purchased a new Lexus 350 RX in August of 2013. Sales representative, Ric Coven, did his best to make my visit a pleasant experience. Warning him on the telephone how much I dislike the car-buying experience, he took my threats to walk out seriously and minimized his "meetings" with his manager when I asked for something or made a counter offer. Although we had several issues to resolve prior to my accepting the vehicle, I would say that Mr. Coven truly tried to be convivial, informative and genuinely helpful throughout.Business Manager, John Desmet was exceptionally well informed, seemed genuinely interested in meeting my individual needs and clearly had honed his presentation to an efficiency rivaling that of an award-winning pit crew at the Indianapolis 500. I left his office having purchased two of the recommendations he made for ongoing warranty and cosmetic enhancement which I never would have considered from anyone other than this particularly gifted orchestrator of a sales' successful conclusion. He is a masterful choreographer/director of words selected, and actions designed, to tell a sophisticated story without use of confusing facts or unnecessary descriptors. Rather than his coming across as offensive or imperious, he left me feeling as if I had been in good hands the entire time, and believe him to have been remarkably honest with me. I found Mr. Desmet to be particularly well-qualified and actually a pleasure to deal with. He came across to me as an oxymoron of an automobile salesperson and a consultative client advocate, living together comfortably in the same sentence.

nkenney

Aug 3, 2013

Flew in from Tennessee and was blown away at how well I was treated, I felt as if I was buying a new $500k Rolls Royce not a Certified Pre Owned Lexus. Kris was amazing, straight to the point, and above all, he was honest. Even though I live 7 hours away I will be back to see Kris in the future and will direct any friend or family member his way. Thank you Lexus of Merrillville, Paul, and Kris!

malaya0629

Aug 1, 2013

The names I choose are the people that took the extra mile to satisfy us, this just didn't happen we have been dealing with Lexus for years. Pete and Mark have always been courteous, professional, and give us the best deals they could. We are very satisfied customers, and as I wrote we have been customers for years and will always recommend them.

B&JRay

Aug 1, 2013

The names I choose are the people that took the extra mile to satisfy us, this just didn't happen we have been dealing with Lexus for years. Pete and Mark have always been courteous, professional, and give us the best deals they could. We are very satisfied customers, and as I wrote we have been customers for years and will always recommend them.

Howell01

Jul 9, 2013

Good morning, This is Linda Ford, I would like to share my experience with you of purchasing my Lexus ES 350 2013 on July 5, 2013 at Lexus Of Merrillville, Indiana. This is my fifth ES 350 and my third one from Mr. Marc Lovejoy, I really love this one. So therefore, I thank you !!!!!

Vincent

Jul 8, 2013

I saw a used car on Cars.com at this dealer. I went to the dealer but didn't like the car. Sue the salesperson was helpful! They didn't have many cars in my price range.

LesChapman

Jun 16, 2013

The sales experience at Lexus of Merriville even exceeded what one would expect for a luxury vehicle. The showroom is very beautiful, comfortable and inviting. As usual, I was immediately greeted by a very friendly receptionist upon entry to the dealership. I was quickly directed to Ric Coven, the sales representative. This is the second Lexus I purchased from Ric. We had discussed my desires for the new Lexus RX450h and Ric had called when there was a vehicle that met all of my requirements. When I came in, the vehicle he presented was just what I wanted. He carefully described all the differences between my old Lexus and the 2013 model and demonstrated all of the differences. We took a test drive and I was sold. Ric arranged for the car to be delivered at the time of my choosing and handled the delivery paperwork. John Desmet explained the availalbe programs as well as the financial arrangements. He also advised in great detail how to transfer the extended warrantee for the old vehicle to the new buyer. Finally, Paul Kalrlin gave great assistance in the setup of the high-tech features of the RX450h. In all, a very enjoyable purchasing experience.

drhavlick

May 23, 2013

Staff was friendly and courteous. This is the second car I have purchased at this dealership. I feel the 2011 ES350 is far superior to the 2007 ES350 which I previously owned. I plan on keeping this car for a few years. I had very little problems with my previous vehicle. Lexus of Merrillville was prompt and efficient to take care of any problems I had. My sales person was Sue Iacopelli. She is very knowledgeable and helpful.

Aanelson1980

May 23, 2013

This is the second car that I have purchased from Jim. Both times I have found him to be extremely helpful and friendly. Jim also will periodically check to see how my car is doing and always remembers me. Willie was very helpful in helping get the process done in a quick time frame and providing me with useful insight. This was my first time dealing with Paul but he did a fantastic job of showing me the car and helping to get my phone hooked-up. I would definitely buy another car from this dealership.

rjones1562

May 14, 2013

Recently purchased a 2007 Lexus ES350 with the Luxury package from this dealership. I just want to stress that the entire experience was eye-opening and refreshing from the moment I entered the building. The Sales Consultant - Darryl presented all the paperwork on the vehicles Carfax history, Owners manuals, books, and both keys. He took his time going over the features and functionality of the car during the test drive and inspection, which made my wife and I feel like we were purchasing a brand new 50K vehicle. After deciding to purchase we were then introduced to John who was very fast and accurate in the handling of our financing at a acceptable rate for a used car, he also presented us with value based options that made sense, primarily the 3yr/36k warranty from Lexus and wheel/tire coverage's. While the vehicle was being prepped for delivery GM - Pete introduced himself and thanked us for our business putting the finishing touch on our vehicle purchase with a Lexus Coffee Mug. Lastly Paul made sure the vehicle had the correct license plate bracket installed as it was missing from the front bumper. My Wife and I departed with a very clean and well maintained vehicle that was obtained at a fair price. After having driven the car for 4 days my wife is very happy with the ride and handling, and I have peace of mind knowing I have a low maintenance vehicle with a warranty directly from Lexus. In contrast the dealership I had been to prior to coming here was pushy, didn't want to disclose critical information to allow me the customer to make a sound financial decision.Thank YouLexus of MerrivilleSincerely, Rasheed and Letitia

Automobile Enthusiaist

May 14, 2013

Recently purchased a 2007 Lexus ES350 with the Luxury package from this dealership. I just want to stress that the entire experience was eye-opening and refreshing from the moment I entered the building. The Sales Consultant presented all the paperwork on the vehicles Carfax history, Owners manuals, books, and both keys. He took his time going over the features and functionality of the car during the test drive and inspection, which made my wife and I feel like we were purchasing a brand new 50K vehicle. After deciding to purchase we were then introduced to John who was very fast and accurate in the handling of our financing at a acceptable rate for a used car, he also presented us with value based options that made sense, primarily the 3yr/36k warranty from Lexus and wheel/tire coverage's. While the vehicle was being prepped for delivery GM - Pete introduced himself and thanked us for our business putting the finishing touch on our vehicle purchase with a Lexus Coffee Mug. Lastly Paul made sure the vehicle had the correct license plate bracket installed as it was missing from the front bumper. My Wife and I departed with a very clean and well maintained vehicle that was obtained at a fair price. After having driven the car for 4 days my wife is very happy with the ride and handling, and I have peace of mind knowing I have a low maintenance vehicle with a warranty directly from Lexus. In contrast the dealership I had been to prior to coming here was pushy, didn't want to disclose critical information to allow me the customer to make a sound financial decision. Thank You Lexus of Merriville Sincerely, Rasheed and Letitia

dalepr

Apr 15, 2013

We were very impressed with the appearance of this dealership. The employees were very friendly and helpful. Our sales consultant did an excellent job and made our purchasing experience very enjoyable. He is an asset to the dealership

sviks

Apr 13, 2013

Jim was patient while we worked through the purchase price of the vehicle. John explained the financing options well. Overall, we were pleased with the friendliness & level of service received.

sviks

Apr 13, 2013

Jim was patient while we worked through the purchase price of the vehicle. John explained the financing options well. Overall, we were pleased with the friendliness & level of service received.

Dave C

Mar 17, 2013

This is the fourth new vehicle I have purchased from this dealership and particularly from the salesperson Sue Iacopelli. When I need a new car I call Sue and she works very hard to find me exactly what I want, assists me in considering issues I may have overlooked and in completing a competitive deal. She is hard working and smart. I very much appreciate the service she consistently delivers. In addition this dealership is comfortable. It is big enough to provide full service yet a bit more "laid back" and freindly. I am a particular buyer and the team addresses every issue I have. And almost always they go an extra few steps to make my experience outstanding. In fact I travel a little futher to continue to do business at this dealership because of the consistently positive experience. I have stopped in at other dealers, but just don't find the level of service and professionalism I have consistently experienced at Lexus of Merrilville..

Stan776

Jan 16, 2013

Absolute worst experience ever. Very dishonest and delivered me a dirty vehicle with no gas with someone's belongings in the car. For such a prestigious company the service was extremely disappointing. I would never buy another Lexus vehicle and NEVER from Lexus of Merrillville.

Want-a-perfect-car

Jan 5, 2013

Bill Parish is one of the best Sales Consultants I have ever dealt with. Bill will go beyond the call of duty to make sure your buying experience is outstanding. He gives you his cell phone number so you can call him for anything. He is straight forward and tells you the truth about anything you ask.In 40 years of buying cars John Desmet is the best Business Manager I have ever dealt with. Usually this is the part of the deal I dread. John worked very hard to put together a deal that not only worked, but was right for me. John is the first Finance Manager ever to sell me an extended warranty. Not only did I buy it from him, but I was glad I did! No pressure just facts. If your even thinking about an extended warranty (with the technology on these cars today you should be) talk to John about it. He will make it work.Peter Takacs is the first GM I have ever dealt with that really cares and listens to his Customers. While I know his job is maximize profits, he is committed to make your buying experience truly outstanding. When I left the dealership I felt very good about my purchase and the entire process. They made me feel special. Usually when I leave a dealership I feel beat up and beat down. NOT HERE! I highly recommend Lexus of Merrillville!

rae.craigsteeb

Dec 17, 2012

Originaly our visit was for service for our current RX 330. Decided to take advantage of sale because our milage was getting high. Our experience with the service manager, Todd, was nothing to bragg about. He was cold and arrogant from the start. The overall experience with the sales team was outstanding!

Ksymons50

Dec 5, 2012

Bill was fantastic to deal with during the entire process. Very helpful, sincere and friendly. No pressure. I will buy my next Lexus from Bill Parish at Lexus of Merrillville.

FairburyGal

Dec 4, 2012

We could not ask for a better car buying experience. Our salesman, Jim Hineline, was great. He made us feel comfortable and we did not feel pressured. Everyone we dealt with was courteous and friendly. The building itself is impressive and spotless. While waiting for your car to be serviced, there is a very nice place to relax. Coffee, water, Coke is offered, along with a TV to watch while waiting. Even a separate area for children to play with a TV with kid friendly programs. We came in with a specific car in mind. They did not pressure us to buy another car, but worked with us to get the car we wanted. Those who readied the car for us did a beautiful job. The car came to us in pristine condition. We made a return trip the following day to finish up some details we were not able to get done the day before. They were just as nice, even though we had bought the car. They could have treated us indifferently, but they did NOT. This is the place to go, and Jim is the one you want to talk with. We have bought many cars over the years, and this is surely the best experience.

Holland2436

Dec 2, 2012

Best car buying experience ever. Bill Parrish is friendly, knowledgeable, and straight forward. Our entire purchasing experience with each individual we encountered, i.e. sales manager, finance manager, concierge, was exceptional. We are now happy owners of a new Lexus and will definitely be returning in 4 years for a newer purchase.

doughertyla

Nov 26, 2012

Even though we were buying a used car, the experience was better than when we had purchased new vehicles at other dealerships. We were very impressed with the professionalism, as well as the friendly and courteous manner we were treated. We will definitely buy from them again and will recommend them - even though we had to drive over 2 hours to get there!

tylerle

Nov 24, 2012

i just got a real good deal from this dealer and im gonna pick it up tomorrow :)

bipin_pai

Nov 16, 2012

My experience with Ms. Sue Iacopelli was excellent. I have bought about 15 new cars in my 33 years in Northwest Indiana and I have never had a better experience with a salesperson than I did with Sue. She was excellent in almost all aspects. Most importantly she smiles all the time. She makes you feel comfortable, she is polite and very professional. If you go to Lexus of Merrillville do ask her by name and you will understand why I am so positive about Sue. You will not be disappointed. I am extremely happy with my purchase and also working with Sue.

bipinpai

Nov 15, 2012

Pete was a gentleman and very easy to deal with. He is an excellent manager, very understanding and listens very patiently when you talk to him. He gave me a very good deal and I am very happy.

frankfortlexusowner

Nov 12, 2012

Purchased new car end of January 2012. Was told by both the sale associate and the F&I manager that you can get the car serviced at thier Orland Park, IL location since they are owened by the same company with no issues. It is nothing but a hassle when you go to Orland Park for service. Orlad Park claims Merrillville needs to fix the system and Merrillville says it is Orland Park's fault. If they are owned by same company and are selling the same car line it should not be this hard. Lexus is suppossed to be a luxury car line not a Yugo car sevice company. DO NOT buy any car at Merrillville thinking that it will be seemless to have it serviced at Orland Park. It just is not true.

detdavethomas

Sep 25, 2012

Darryl and Paul were a great team in selling me my 3rd Lexus from this dealer - they are professional and exceeded my expectations in service. I will always purchase my cars form Lexus of Merrillville.

baroda5

Sep 24, 2012

We had a fantastic experience, which we drove over 2 hours for. We actually agreed on the trade in & Purchase costs over the phone as we drove to the dealer. When we arrived, it was 30 minutes before closing on a Saturday. The deal stayed true and several people stayed late to finish our deal so we could leave that day with the car. We were very happy with the experience and would highly recommend Lexus of Merrillville and Sue Iacopelli.

2012_bearsfan

Aug 9, 2012

Absolutely the worst dealership I have ever been to! Lexus should be ashamed to put their name on this dealer. Words to describe them: DIS-HONEST, Shady, Unresponsive, Slick, and will take complete advantage of anybody who walks through the door. Drive down the road to the next dealership or find another Lexus dealer, I understand they also have another dealership in Illinois, so be careful. Sales Associates and Managers at this dealership are all horrible! The absolute worst I have ever experienced.

Mimirose

Jul 16, 2012

Ric has helped me before, with my first Lexus in 2008 and I was pleased to deal with him again. Ric is always helpful, informative and pleasant to work with. Willie helped me with details and made the experience a good one. He was friendly and patient with my many questions. Paul also was a good experience, he was knowledgeable, patient and answered all my questions. Other employees were friendly, including the receptionists, the worker in parts, others who greeted me as I passed or they passed by me. I can always get a cold bottle of water there, am treated like a valued consumer.

AM5656

Jun 27, 2012

My family has previously bought their Lexus vehicles from Lexus of Orland, which is owned by the same owners as Lexus of Merrillville. Since my parents had great experiences in the past with Marc (who was at the Orland location before) we decided to take the longer trip and head to the Merrillville location (he's just that good). This time around both myself and my parents were looking for a car. The treatment we received was extremely professional and helpful by both Marc and the sales manager Willie. They were fabulous in both used and new car sales! Marc found a car for me right away (2009 ES 350) and helped my parents with their new 2013 RX. They even stayed after hours for us to make sure we were taken care of, and Marc even sat with my parents for a long gruesome hour of teaching them how to use the navigation system in the new car. Such patience he has! Marc literally went out of his way to make my parents' trade-in on their 2005 ES a breeze, Willie made everything with my used ES perfect, and even the service manager Todd, was extremely friendly and helpful! Everyone in there seemed to have a smile on their face and the mood was very positive. I do not have any complaints and now along with my parents, they have a new customer who will be sure to return! Thanks guys!

garland gaines

Jun 22, 2012

we were very pleased with all 3 employees.we were not rushed. we did not hear or got told any BS ( like some other car dealers do )very, very friendly and professional.

CATHERINE Q MURRAY

Apr 29, 2012

Gentlemen, Just want to let you guys know that you made our LEXUS shopping yesterday afternoon easier, fun and not boring.You made the whole process fast, too. Both of you were very approachable and seem to really care about your customers. Wished we bought our LEXUS SC from you guys before, then I would have been called A RETURNING CUSTOMER by your Lexus Merrillville. What a LEXUS EXPERIENCE!!!! Keep it up and stay that way. You can forward this email to your BOSS to let them know he's got good guys working for him and lucky to have both of you. Seldom he'll find good workers like you guys. A Happy, contented customer, Catherine and James P Murray

Hawkins359

Apr 11, 2012

I returned to this dealership after I looked around at other kinds of cars. I feel that I got the most for my money here.

merrillville

Apr 2, 2012

My experience at Lexus of Merrillville with Sue was wonderful. She was very helpful through the process of my trade and purchase of a vehicle. She is always friendly, always going out of her way to help. Paul was so helpful with the delivery of my car. He made sure I understood the operation of everything.

John Butts

Mar 21, 2012

We were very happy to find the car we were looking for with all the features we wanted. We were pleased with the overall experience and felt everyone worked hard to get us what we wanted.

jenniferleoni

Feb 23, 2012

I called Lexus of Merrillville for more information about a vehicle I viewed on their website. I was connected with Sue and I am incredibly happy I was. Sue made my first car buying experience absolutely excellent. She was available to answer any and all of my questions and was very informative. Sue was off the day that I went to purchase the car. She set me up with Willie who also had amazing customer service. Sue even offered to come in on her day off to help. Willie was very knowledgable and also answered all of my questions. They both helped me to feel very comfortable. Mark showed me how to work the car and was great as well! Even the service person was awesome. I had a great experience and definitely would recommend all of my friends and family to go there.

dcsajn

Feb 21, 2012

I had a great overall experience at Lexus of Merrillville. It was my first time purchasing a Lexus and first time purchasing a car from a Lexus dealership and walked away very impressed with both. If you're in the Chicagoland/Northwest Indiana area, I would highly recommend stopping by Lexus of Merrillville to work with them.The service was impeccable from start to finish. The next time I buy a car for myself or my wife I will definitely stop by Lexus of Merrillville and hopefully buy my next car from them.

deborahg333

Jan 2, 2012

Sue Iacopelli was wonderful in every way--informed, communicated well and kept in contact throughout the process including follow up to make sure we were very satisfied. She was friendly and made the buying process enjoyable. She worked with us on price and we felt confident that we were making a good buying decision.

mgent

Dec 23, 2011

I went to the dealership because I received a letter stating that they were interested in purchasing my 2009 Lexus RX350 for around $29, 700, depending on the condition. It stated that I wouldn't even have to purchase a car. So even though I think most advertising is just a "get you into the door" kind of thing, I thought I'd try it because I do want to sell my car. I don't want another Lexus so the salesman that took care of me was not too thrilled.Well, after being told to wait and see what they can do, the salesman went into the back to "talk to the manager". I thought you only got that when you were buying a car! I guess this dealership hasn't progressed much at all.All the time my car was sitting right out front where I could see it. I saw the salesman take a 5 minute look at it, not even take it out for a drive and that was it. After a half an hour wait, I was getting quite perturbed. I finally asked the receptionist to get the salesman. He came out and gave me such a low ball offer, saying that it's close to needing new tires $800; 30,000mi service $500; a small scratch on the back bumper $; close to needing new brakes $ ....you see where this is going. My car is owned by my husband's company who has an in house mechanic so I know my car got more service than most people's. My oil was even changed every 3,000 miles.He just assumed all these things were going to need fixing so that he could warrant the low price.It was just such poor customer relations that I for sure, won't be back to purchase another car from this dealership.

Kelliemancilla

Dec 19, 2011

I recommend Lexus of Merrillville because the people who work there are knowledgeable amd more importantly personable . Which was very important to me, coming from a Ford dealership, before I would become so mad at how they treat you! And they put you in there waiting room with really bad service. Glad to be done with the ford dealer. Mark Lovejoy was extremely patient with me and answered all my questions honestly! Also, Willie Haddad helped thru the buying process and he lightened my mood while I was extremely stressed with humor. I was pleasantly surprised as to how friendly they all make you feel! Mark Lovejoy is a wonderful and thoughtful salesman, who has a customer for life! Willie has helped with other stuff on my car and always is so nice to me. Great place to buy a vehicle! Lisa who answers the phones is awesome! And Todd in service always answers and takes his time with all of my "stupid questions!" It truly is nice to know that there is a honest car dealership still out there!

Saifdpl

Nov 26, 2011

I would not recommend anyone to go this dealership. I called in to work out the price 33,200 out the door for 2007 Mercedes Benz Gl 470. I get to the dealership and find out car was not properly maintained. It had a nail in the tire. The wheel alignment was not done and it seems dealership didnt care about the car. We had worked price with dealership prior not only did they not honor the price. They had only one key. On the car it wrote that car had a 2 year powertrain warranty came with car but after trying starting to fill out the paperwork they stated that car has no warranty. This has to be most fraud dealership. Their service manager Walli Hadad is crook. The sale person lies to pull you into the dealership. I would not recommend this dealership to anyone. Please stay way. This dealership sale people are crooks.

Patsy Blanco

Sep 25, 2011

We have always been impressed with the service department when we brought our car in to be seviced in the past. Larry Giannini gives that department his upmost attention and I feel very comfortable leaving my car in his department's very capable hands. Sue workded with us in finding the car we had in mind and explained everything about the car that may have been new to us. Sue also assured us she would be there for us if we had any further questions.John went over all of the businss and warranty issues that was involved in purchasing a new car, which was very involved, and he covered everything very thoroughly. We felt very comfortable when we left the dealership with the purchase of our new car.

cookingwithfire

Sep 17, 2011

Rick is a great salesmen, not in your face the whole time but there when you needed any questions answered.This was the smoothest time I ever had at any dealership. Two thumbs up!!!

Howell01

Sep 2, 2011

Very nice sale man I will only deal with Mr.Love Joy, This is my second Lexus 350.That I have had from this dealership. I used to deal with McGrafth Lexus downtown,but Jerry Hill left. So therefore I will always deal Mr. Love Joy in MerrillilleIndiana, I have had four Lexus total.

Pbaranyai

Aug 18, 2011

My experience with Daryl was wonderful. He is personable, knowledgable, helpful,etc. John in finanance was great and helpful. This is our 3rd vehicle purchase in 6 months. The dealership is convenient to our location.

carguyay

Aug 10, 2011

This is my second Lexus purchased here totaling $110k. I waited and shopped for a long time before I was ready . Each time Bill Parish was kind and gave me plenty of time to think about when to buy. I DID NOT hear are you ready to buy today? The basic car sales 101. Over the years Todd and Larry hav given me service that simply spoiled me with all my first lexus sevice visits. Free car washes and free honest pricing with ideas on how to save money on many auto repairs. I spent more yet I get more service and more at trade in. My first one has 132k miles. I just cannot seem to give it it up.

jrma58

Jul 25, 2011

I met with Bill Parish and I have delt with him before on the purchae of our first Lexus, He was ready to deal and had the car we were looking for, so were able to come to terms and completed the sale. Good working reelationship with him, stright forward pricing our used car values and able to work with him to complete a deal.

D01ndolo

Jul 25, 2011

We drove from a distance to look at a 2010 hardtop convertible. We loved the service, the dealership and Sue Iacopelli our sales consultant. The car is amazing and drives very smooth. The top goes down quietly. We looked for a long time and decided on a Lexus because my daughter has one and she recommended one. Sue was very professional, easy to work with and not pushy at all. We would probably drive back to Indiana to purchase another car from her and Lexus. The facilities were beautiful and the cleanest we had been in. Thank you Sue.

IOWA

Jul 25, 2011

We purchased a used Toyota Sienna from the internet and drove from Iowa (5 hrs away!!) to pick up the car. After getting the car home we realized the rear of the van was not getting air from the heater to it due to damage from the spare tire underneath. We had an agreement with Willie that LEXUS OF MERRILLVILLE would cover the repair costs as long as we took the vehicle to a certified Toyota dealership, which we did. There was a long delay in us getting the check but Willie kept his word and made sure the check came thru. I commend the dealership for agreeing to pay for damage on a used vehicle when most dealerships would have said "sorry, sold as is" and left it at that.The only knock I have is the persistance of the guy pushing the extended warranty on us before we could get out of there... but thats his job.I would recommend Lexus of Merillville and Willie to purchasers locally and out of town.

dpjones

Jul 7, 2011

I would recommend this dealership. Beautiful showroom and helpful, non-pushy people. Answered all questions we had plus some we didn't have. Everything explained in detail and to our satisfaction. Already have recommended Ric Coven to family members. Really enjoying the new ES 350 and the Lexus experience. Highly recommend.

redbird10

Jun 4, 2011

The reason why I rated mr. Jones as an excellent employee because he greeted me as I enter the showroom and place me in his office and asked me what tpye vehicle i was looking to buy. I inform him what i was interested in buying SUV. Mr. Jones explained in detail about the SUV.He showed me how to prgram all the equipments.come to my home to set the garage remote in my SUV.

elt8201

May 5, 2011

I was in the early stages of car shopping when on a whim my husband and I decided tostop at the Lexus of Merrillville dealership. I was looking for a mid-size SUV, andhad not considered a Lexus simply because I thought it was out of our price range.Upon entering the dealership we were greeted promptly, and asked how we could be helped.Ric Coven our salesman showed us a 2010 RX 350 with all the features that were on my "wish list" in one of the colors I wanted. One look inside of it, and the test drive sold me, and my husband!Ric then gave us a tour of the spotless waiting area,and explained the greatservice to be expected. We were introduced to several members of the Lexus team, and everyone was pleasant.Our overall experience was excellent. I look forward to a long term experience withthe Lexus team.

Jason W.

May 4, 2011

I have been to many car dealerships in my time and have had less than positive experiences. However, this one was wonderful. I worked with Salesman Darryl Jones and he was very professional and friendly! I told Darryl everything that I wanted and he made it happen. The dealership, as a whole, is a beautiful place to visit and the staff is more than accomodating! Will definately buy from them again! Thank's Lexus of Merrillville!!!

tfoxx123

May 2, 2011

After not being satisfied with the original car I went to drive, Bill showed me another option that was far superior. Following a test drive, during which I decided I wanted the car, Bill worked tirelessly to get the price of the car to fit into my budget. Bill was by far a pleasure to deal with. I felt he was very honest and never pushy. It was the best car purchasing experience I have ever had. I highly recommend Lexus of Merrillville and Bill Parish. I look forward to purchasing my future vehicle from them. Thanks Bill!

TOTHRL

Apr 30, 2011

From the time I started looking at the Certified Pre-Owned Lexus GX470, I was met by my sales consultant, Ric Coven. As Mr. Coven approached me, I wondered what kind of first impression we would have on each other. In the past, I have not had the best of experiences at other dealerships. From the get-go, Ric was kind, courteous and very professional. His vast knowledge of the Lexus GX470 was very helpful to me. Every question I had about the vehicle he anwsered from memory and all correctly. He really knows the product line. We also talked about the Lexus/Toyota company, its history, and how Lexus of Merrillville wants you to experience the difference when joining the Lexus family. Ric and the whole staff of Lexus of Merrillville made me feel like part of the family. When my wife and I walked into the dealership, we we greeted by a friendly receptionist and we were offered refreshments while we waited for Ric. The showroom is beautiful, the automobiles are fabulous and everyone was in a happy place. What a nice place to do business!My recommendation? If you would like to know how purchasing an automobile can be a most pleasing experience, see Ric Coven,a master sales consultant with Lexus of Merrillville. You'll be writing your own rave review!

eacnovak

Apr 27, 2011

When I walked into the dealership, I knew which model I wanted to look at and test drive. Sue approached me and was very courteous and helpful. She brought in a RX 350that had the options I was looking for. She explained all the options to me and how they work. She was really patient with all my questions. She let me test drive the vehicle and did not pressure me at all. When I went in to order the vehicle, I had a very pleasant price negotiating experience. When my vehicle was not going to come in on time, I was quickly given a loaner RX 350 to drive. This dealership went above and beyond to make my car buying experience great. I think Sue is a terrific salesperson and would highly recommend her to anyone in the market for a Lexus. I belive Lexus of Merrillville has made me a customer for life.

angelocp

Apr 20, 2011

Before I went to the dealership, I had done my research and new exactly what I was looking for. I test drove the vehicle and in less than 4 hours, I drove away in a RX 350. Kris was professional and helpful. The overall experience was very good! I would recommend this dealership.

lp1217

Apr 20, 2011

Friendly service. Comfortable not arrogant atmosphere. Ease to test drive. Definitely will recommend the dealer to others looking for Lexus. This dealer also had the cars I was interested in buying. The salesperson was helpful and available via both email and phone.

Chingy19

Apr 17, 2011

I recommend this dealer because they were friendly Jim Lebo took his Tim to show me the cars and my options. Let me test drive the cars. Also I was not pressured into something I didn't want. Gave me alot of information about the cars and payments. Treated me very good even filled up the car with a full tank of gas upon leaving. Very good service. They helped me pick the right car for me. I love it!

jguevara

Apr 14, 2011

They gave us the price we wanted, we felt welcomed. They were very convincing. We have bought a vehicle from this dealership before which is the reason we returned. We would have no problem of reffering other people such as friends & family to this dealership.

mborbely

Mar 31, 2011

Buying a used car is supposed to be a painful, frustrating, intimidating, long/drawn out process..... My experience at Lexus of Merrillville was the exact opposite. From the minute Jim Lebo greeted me and took me on a test drive, to the signing of the financing paperwork with John Desmet, I was treated with an unexpected amount of courtesy, professionalism, friendliness, and respect. I was visiting to test drive a $9000 used car with 89000mi and I was treated as though I was purchasing a new LS460h. At no point during the purchasing process did I feel like someone was trying to sell me something, instead I felt like Jim and the financing department were working with me and helping me, as opposed to helping themselves and the dealership by profiting at my expense. I never felt like any terms or charges were forced upon me and the terms of the purchase were extremely reasonable especially the inclusion of the 3yr/30000mi warranty on a vehicle with 89000 already. Lexus/Toyota really do make some of the most reliable/dependable vehicles on the road today. My experience, in short, was exceptional- I will be purchasing another Lexus in the future and I hope to deal with the folks in Merrillville when that time comes- And Jim- as per our conversation- I do believe there may be an LFA in my future- just give me a few years, I'm not quite there yet!!! Thank you to everyone especially Jim Lebo and John Desmet.

Sabrina Abram

Mar 24, 2011

The employees at Merrillville Indiana Lexus was wonderful, generous, and full of confidence about their products. I was very impressed and overwhelmed with their treatment of a customer which is not found at to many places. The next time I purchase a car it will be at Lexus Merrillville.

jimselking

Mar 19, 2011

Jim and Willie, Thanks for everything, the vehicle was exactly what it was described to be. The staff is very professional and make the customer feel very comfortable. You folks have a great dealership I look forward to a lasting relationship.Best regards, Jim Selking

buddyandpal

Mar 14, 2011

From the minute I walked in the door...the sales teams professionalism was outstanding. Kris was very friendly and knowledgable in his role. The finance manager was informative and not intimidating at all. Definitely a great experience....class all the way. I look forward to buying my next car there as well.

alex091232001

Mar 11, 2011

My experience at the dealership was GREAT! The sales man that helped me was Kris Stojanovski, who was very informative and able to answer all my questions in regards to the vehicle I wanted. I walked in with my mind simply set on getting a closer look at the car I wanted and getting answers to the questions I had and how we can make this happen for me. I was aiming towards getting the car by my 21st birthday a couple of months down the road and was pleased to find that they were able to help me get the car sooner then I thought, on that SAME DAY! Extremly satisfied with the service provided by the sales man and the business manager. I would highly recommed this dealership anytime to family and friends!

Lloyddavisson

Feb 20, 2011

Tom Gibbons from the sales department was very friendly and helpful. He worked with us to find us what we needed. He gave us all the information and was not pushy at all. He respected our time and I would most definitely recommend my friends and family to work with Tom personally. It was refreshing to have such a helpful and friendly person to work with. Thank you Tom!

blkortgard

Feb 15, 2011

I just bought an 06 Lexus IS 350 and worked with salesman Tom Gibbons from beginning to end of the process, which lasted about 2 weeks. There were some issues I had with the car mechanically and price wise, which he was able to work out for me. I was very pleased with my experience, and will likely be back for future vehicle purchases.

selasef

Feb 4, 2011

GREAT EXPERIENCE. VERY LIVELY PEOPLE AND TRUE PROFESSIONALS. TOOK TIME TO EXPLAIN THE WHOLE PROCESS OF PURCHASING THE CAR TO ME.MADE us COMFORTABLE AND ENTERTAINED OUR INPUT IN THE PROCESS.EVERYONE WAS HELPFUL AND TOOK TIME TO EXPLAIN EVeRYTHING TO US.WITNESSED GREAT TEAM WORK OUT THERE

D.Tran

Feb 3, 2011

Very pleasant experiences, no going back and forth, fast transactions, no wasting time he got what I wanted in the vehicle very quickly. A+ to Kris and Lexus in Merrillville. I will recommend to friends, families, and co workers to come and see Kris.

clair

Jan 19, 2011

The sales man was great and all of the support staff go above and beyond to make sure the customer is very happy. The service manager even programed my wife's cell phone and all her contacts for her. The best thing about this dealership is the people from the receptionist to the valees all are great.

Jon Yelenick

Jan 19, 2011

We had a pleasant buying experience at the Lexus dealership in Merrillville (associated with Lexus of Orland). We are inexperienced in buying used cars in this manner, as we have most often ordered new vehicles from GM, or more recently, asking a dealer friend to find us one at a car auction. From the moment we walked into the dealership, we could tell it was high class and customer-oriented, not simply sales-oriented as many are. Kris took the time we needed to evaluate and test-drive the pre-owned vehicles we inquired about, and brought in the sales manager at the appropriate time. Neither of them tried to pressure us into a purchase that would have been less than satisfactory, but did make offers for vehicles on hand that were closest to our desires, and suggested the very logical option of purchasing a new model exactly as we wanted. Kris and Willy continued to look to place us into the car we were looking for. When it became available a few weeks later, it was the right vehicle for us, and was not lacking in any of our expectations. It still needed detailing and repair of a couple interior and exterior ailments, and they were willing to take care of them before we picked it up the next weekend, at our request. When we came to pick it up, it was cleaned and prepared as promised. We are looking forward to a long-lasting relationship with this quality-made vehicle and a high-quality dealership.

grassl219

Jan 11, 2011

My experience purchasing my 2005 Honda CR-V from Jim Lebo was a good one. My opinion of the dealership changed greatly when it came to receiving my title. It's going on 32 days and I still have not received it. We receive the runaround when calling on it. The calls placed have not been promptly returned. After being told the title was at the DMV, we called the Indiana DMV to find they have no record of this in the system. I am very saddened that my good car buying experience has gone horribly wrong. The delay in my title caused me to lose a very good financing rate from my bank. I am even more upset by the horrible service I've received from Lexus regarding the issue.Jim Lebo has been good about contacting me in regards to a missing spare tire key that was never recovered. His responses to that matter were much appreciated, even though the end result was a busted tire bolt and purchase of new tires.

Edward Inis

Jan 9, 2011

Jim Lebo is an excellent sales person and truly is an asset to your company. I have found that Jim Lebo and Lexus will be my only car sales man and car dealership from now on. Thank you for the knowledgeable, courteous,and very professional service that my wife and I recieved while visiting and purchasing our Lexus ES 350.

calexander

Jan 2, 2011

My overall experience with the Lexus of Merriville was very positive from the moment my husband and I entered the doors we were treated with respect and given an abundance of assistance. I initially was leary about purchasing a new vehicle however after my experience with this dealership I know that I made the right decision.

mystery1234

Jan 1, 2011

FIRST I BUY A USED CAR FROM THIS DEALER AND I KEEP TELLING THEM IT HAS PROBLEMS THEY CHECK IT AND SAY EVERYTHINGS FINE SO I HAD IT FOR A ABOUT A MONTH THEN TRADID IT IN FOR A LEXUS AND THEY DIDNT EVEN GIVE ME A BREAK ON THE PRICE THEY MADE SO MUCH MONEY OFF OF ME MY SALES MAN WAS EXCELLENT WHICH LEFT THE DEALERSHIP AND WENT TO A BETTER DEALER ALL I HERE FROM THE MANAGMENT IS WILL MAKE IT RIGHT IVE BEEN HEARING THAT THEY WONT DO ANY THING I EVEN SENT A NOTE TO MR.Kawalis and he doesent even care so next im gonna take it to lexus corporate so stay away from this dealership u can get a better price at a diffrent dealer.

bill740

Dec 31, 2010

Sue was great to work with and was very helpful when my car wasn't ready do to unexpected mechanical issue. Sometimes you can't avoid unforseen problems popping up. The fact that it was handled smoothly and professionally to resolve the delay/problem is why I would recommend Sue and Lexus of Merrillville as a dealership to consider for new or used car needs.

christopherg14

Dec 30, 2010

To Whom It May Concern:Please accept this letter of praise and high customer satisfaction on behalf of Jim Lebo, Marc Lovejoy, and the rest of the crew at Lexus of Merrillville. I have been teaching at a large Midwestern university for the past 12 years. One of the courses I teach is The Psychology of Consumer Behavior and I have a fair amount of research and professional experience in this area. Consequently, I have become familiar with the personal characteristics that are predictive of having a strong customer service orientation; traits which in turn, substantially contribute to the experience of customer satisfaction.I came to Lexus of Merrillville to purchase a RX 350 as a Christmas present for my wife, and I must say that the guys at Lexus, and especially Mr. Lebo, exceeded my expectations. Mr. Lebo was of tremendous assistance in providing me with important information, guidance, and support throughout the pre- and post-purchase product acquisition phases of the RX 350. Throughout our multiple interactions, I feel I have become reasonably familiar with Jims character and work ethic.Jims pattern of demonstrated customer service behaviors includes being exceptionally responsive, friendly, and knowledgeable of Lexus products, and his interpersonal/relational skills made me feel comfortable throughout the entire purchase process. He displayed excellent communication skills, and was forthcoming and conscientious in his customer interactions. He reliably addressed all questions and concerns I had and was extremely responsive in his communication patterns and providing updates along the way. Most of all, I appreciated Jims down-to-earth character, humor, and given the car was a Christmas present for my wife, his sensitivity and attentiveness to maintaining the top secret nature of the purchase! Jims efforts and diligence contributed to making this one of our most memorable holiday celebrations ever, and quite literally, with a bow on top!The preceding combination of characteristics represents the highest level of customer service I have experienced in some time. Jim is an exceptionally capable person, who in my estimation represents an invaluable asset to Lexus of Merrillville. In closing, I would like to say that while it was the exceptional product quality that initially attracted me to Lexus products, Jim Lebo will keep me coming back, and I will not hesitate to recommend Lexus of Merrillville to my friends and family members. It is my sincere hope the above sentiments are reflected in your appreciation of Mr. Lebo as a dedicated member of your team.

Lillian Bacon

Dec 29, 2010

I wanted a 2011 RX and I informed Mark what I wanted and what I did not need. I informed him of the interior color,style,exterior color and year. I gave him a secord choice that I might accept. He informed me that he wanted me to be happy with what I purchase. I informed him to stay within a figure that I could agree to, for I live on a budget. Mark told me that they did not have the car I requested in stock, but he would have the car in a day. Within 24 hours he called me and stated that he found the RX and I would be please. He Communicated that he was waitng on delivery and would call me when I would be able to pick the car up. He was deligent and on target of meetig my first choice. When it came to getting the staff to cleaning the car switching my personal items to the new car he did not miss a beat. They did not remember my ipass and cleaning the mats he was on it. He went over the features and gave me the opportunity to demostrate, before I completed the paper work. I have been driving a lexus for over ten years, but he patiently explain and demorstrated how to work the new features of the 2011 RX. He stated that I could call him if I had questions after delivery. This is an individual that takes time to talk to me and addresses my concerns each time I visit the dealership, and I visit weekly. I have oberserved him with other customers and he goes over 100% to please all of the customes who come in for car wash or service. Mark is the reason I keep coming back to Lexus of Merriville.

kdebraal

Dec 29, 2010

Website was easy to use and informative in searching for vehicles. A call to the dealer was received and salesperson eagerly checked the stock to insure vehicle was still in stock. The salesmen were informative, friendly and low pressure. The quality of the vehicles offered and the fair dealing for price was very much appreciated.

trmercer

Dec 28, 2010

I have purchased three new cars from Lexus of Merrillville over the last several years. The reason I continue to purchase from them is because my salesperson, Marc Lovejoy, consistently goes beyond the call of duty. The sales process is always quick and seamless and everyone I've come in contact with is very friendly. Marc keeps in contact with me periodically and informs me of any special deals or financing options available at the dealership. Lastly, it is important for him to know that I am a happy customer even after the sales process is complete. In addition, good customer service is hard to come by nowadays. Lexus of Merrillville's service department is top notch. The way they interact with both new and old customers is excellent and they work extremely hard to stand by the quality service that is expected from the Lexus brand.

tmangel

Dec 28, 2010

Great experience. There is nothing like looking at a new car in the foul weather!The dealership made it a great experience. Anything I wanted to look at was brought inside and every attempt was made for me to drive any car any distance to make sure it was what I did or did not want. Sue was incredible and every other associate I came in contact with made sure I was being taken care of. Not that I want to be there, but I am looking forward to servicing as I am sure it will be a pleasent experience.

jnk714

Dec 27, 2010

From start to finish Jim Lebo and the dealership made this one of the most pleasant buying experiences that I recall. Jim was accomodating and attentive showing the vehicle and working with management to complete the deal. The paperwork was also quick and efficient with Edwin and I commend the dealership and management in all aspects.

Mike & Susan

Dec 26, 2010

MARC LOVEJOY was very helpful and patient as we decided what Lexus RX we REALLY wanted. He is very professional and knowledgeable too! He assisted us in a great way- as we made comparisions and searched options. He did not pressure us into a quick decision just to get a deal made! He wanted to be sure we were happy- now and in 6 months!Marc is very polite and has many return clients. He will make time for you- and give each one the needed attention. He returns his calls and keeps his appointments-He treated our time valuable as well!Marc Lovejoy is friendly,fair and honest- an expert for sure!We are very happy with our new RX350- and feel comfortable that we were treated fairly with the puchase and the trade-in of our previous RX!Not only did we have a great salesman- we have a friend too!You will also find great customer service in the service department. Todd Sobczak was also a great help to us- in solving an insurance claim. Because of him- we were able to have glass replaced (after damage) with certified Lexus parts!LEXUS OF MERRILLVILLE of Merrillville goes above and beyond in taking care of their customers! THANK YOU LEXUS OF MERRILLVILLE from Mike & Susan

Ron Hansen

Dec 24, 2010

The dealership management and Sue all tried very hard to get me the price I thought was fair on the exact vehicle I wanted.After the purchase I have been very satisfied when I asked for help understanding different things about the vehicle that were new to me.

reportcard

Dec 24, 2010

I phoned in to see if a vehicle was still on the lot, and spoke with Tom. He was ready to have the car inside, not even knowing if I would make it in to see it. (raining hard). We bought the car that night, mainly because there was no pressure from Tom. Like a lot of people, I knew what I wanted and he did not try pushing us into something else. He knows the ins and outs of vehicle dealings which also was a plus. Even if I walked in to buy a car and Tom forgot my name, as you can see from the other reviews and mine on Tom and the dealership, thats why you'd repeat business there, because your concerns on big purchases are easy and worry free. My car deal had issues that Tom took care of as quicky as possible. Financing went just as easy with plenty of time to understand everything. The car washing will be a nice plus... if it quits snowing! Thanks again Tom

linwal

Dec 21, 2010

This is our second RX Hybrid. The backup camera is so much better and the bluetooth phone is improved also. It sounds like the person is right in the car with you. SueIacopelli is professional and courteous and wonderful to work with. She spent time going over the new features on this 2011. We had fun going over them and she didn't mind that I knew some of them already but wanted a refresher on them all over again.She does an outstanding job of following up with you, on any questions or concerns that you may have with the car or service. We enjoyed working with Sue and had my sister come in and see her about a RX350, whichshe also purchased.

K and G

Dec 21, 2010

Lexus of Merrillville is a fantastic dealership. Each time we walk in, we are immediately greeted by friendly and knowledgeable personnel who appreciate the fact that customers can at times be intimidated at the prospect of making such a monumental purchase. This is the second time we have purchased a Lexus from this dealership and would only do so here in the future. When paying for the car, we were offered several supplemental purchases but were never pressured into purchasing any one of them. It is truly a pleasure to get our car serviced at Lexus of Merrillville. They make it such an enjoyable experience that one forgets he is even sitting down and waiting for a car to be serviced. Todd Sobczak, the assistant service manager, has always gone out of his way to explain car functions and service needs in the simplest of terms, and James DeBord, the dealership service representative, is always the most accommodating and approachable professional. George Krizman, who sold us our present Lexus, was indispensable in explaining even the most minute functions of our vehicle. He gave us our space to examine the vehicle to see if we really wanted to purchase at this time.Being females, we at no time experienced a condescending attitude and were admired for the homework we had done prior to entering the dealership. This attitude should not be surprising, but we actually had an extremely negative experience at a Lexus dealership in Illinois and were quite soured at the prospect of purchasing another Lexus. Luckily we decided to give Lexus of Merrillville a try and have recently purchased our second Lexus there. By the time we got home, we received an email from George Krizman and an accompanying phone call thanking us for our purchase and reminding us to call with any questions we may have in the future. We highly recommend Lexus of Merrillville to not only Hoosier residents but highly recommend those living in nearby states to make the trek to this wonderful establishment.

Esther328

Dec 21, 2010

My experience was totally AWESOME!!!! Marc was exceptionally great!!! My husband has a bad leg and uses a crutch at all times, Marc went way beyond the call of duty to help my husband! Hats off to you Lexus of Merrillville on such an awesome employee! He is truly an asset to your company!! Congrats!!!!!

jstorms

Dec 21, 2010

What wonderful service. Kris was personable and attentive; answered all our questions and showed a great deal of patience. It was obvious that he has a passion for the Lexus. It felt as if we were dealing with a friend rather than a salesman. He seemed as excited as we were over the purchase we made.

Carmel66

Dec 20, 2010

I knew what I wanted and had already received a quote for an RX350 from an auto broker thru a buying program that I belong to. Willie Haddad was able to meet that price and find me exactly the car that I was looking for with an upgraded package. We spoke on a Saturday morning and by early afternoon that same day, I was happily driving off with my new car.I would absolutely purchase from this dealership in the future.

tapink

Dec 20, 2010

The following are reasons I would recommned the delareship:- Jim Lebo (Sales and Leasing Consultant) and dealership worked with me to get the car I desired. - The Lexus of Merrillville enrivonment was extermely pleasant and professional. - Sales and Leasing Consultants at Merrillville worked together, eventhough only one will be credit with the sales.

margaretmiller

Dec 17, 2010

I really had a pleasant experience in buying a used car and in working with Willie Haddad. He was very professional, honest, and helpful in finding me the right used car. I trusted him and I even went back and bought a second used car from him. I would definitely recommend Lexus of Merriville to all of my friends and family members. I would especially recommend that they talk to Willie Haddad because of the professionalism and courtesy that he had shown me. He made my experience in buying a used car very enjoyable and positive. Margaret MillerChris Miller

DonnaMitsos

Dec 14, 2010

I bought a certified used Lexus ES 350 from this dealership. From the first call I made to Ric Coven, my salesman, I could tell that it was going to be a good experience. I had done my homework before entering the dealership and to my surprise did not experience any of the situations that I had read to look out for at a dealership. No pressure, no making me wait forever, no lecture on how everyone should be allowed to make a profit. Ric Coven was easy to work with, professional, courteous and efficient. He made the dreaded negotiation process easy. In addition to that they did not try to sell me other items to go with the vehicle. I feel as though I got a great deal and a great car. I will definitely go back to this dealership to purchase another vehicle in the future and have already told people about my positive experience. I have driven my car for about a month now and love it.

mfurt

Dec 13, 2010

I recently purchased my third Lexus from this dealership because of their commitment to service quality and customer satisfaction. From sales to service (Todd and Larry are great), there is a great team effort to provide you with a positive customer experience. I'd encourage anyone looking for a car to visit Lexus of Merrillville and ask for George Krizman. He's very knowledgeable, easy to talk to, and a great listener who gives serious consideration to what you're looking for in a car. Above all, he doesn't waste your time trying to sell you what he thinks you want or will settle for. With George coordinating the whole process, I got exactly the car I wanted and at a fair price without any hassle. Thanks to Ed, the finance manager, who took us through the paperwork quickly as well as efficiently. I appreciate your salesmanship, George, and send thanks for creating such a positive car-buying experience.

enerelt

Dec 13, 2010

Great dealership & awesome customer service. I will definitely recommend Kris to all my family and friends. If I have to rate from 1 to 10, I will rate it 10+ for the service they provide to their customers. The dealer has great amount of inventory that we can choose from.

DAA

Dec 12, 2010

I want to say that my overall experience was very good and I would certainly return when in the market again. I purchased a pre-owned vehicle. The sales support from Sue was excellent. All questions answered promptly and helped me make my decision to purchase the vehicle. Addtionally, she helped me work with the finance manager to gain financing. The follow up communications have been appropriate and tasteful. I would certainly recommend Sue and this dealership to others!

wiseofu

Dec 10, 2010

I'm glad that Lexus opened this dealership. I was ther first customer for service and have purchased 2 new Lexus's since. They hav been a dealership to work with in every way.I would like all to visit this location if they are looking for a quality experience and quality automobile.

broye

Dec 9, 2010

I have worked with this dealership since my last purchase and have been very pleased in the past 4 years. So pleased that on my last visit I bought a new Lexus. Darrell is professional and courteous. He does an outstanding job of follow up and service. Todd in service is also outstanding with addressing my concerns in a timely manner.

RLayer

Nov 30, 2010

This is the second Lexus we have bought from Tom Gibbons at Lexus of Merrillville. He is our reason for returning. Tom goes out of his way to make sure you are happy with the vehicle you purchase. He spent so much time explaining everything on this new car to us. He is friendly and courteous and always goes the extra mile and even laughed at my husband's jokes. We have also been happy with the service department at Lexus of Merrillville.

willg

Nov 29, 2010

I purchased a new ES350 from this Lexus dealership. After visiting another dealership, I was immediately impressed by the "CURB APPEAL" when I drove onto the lot. My salesperson was Sue Iacopelli, she approached me with a smile and in a professional manner. Sue was very knowledgeable about all of her vehicles and had the patience to deal with my many questions and several test drives. After making my choice, Sue arranged for my trade-in to be evaluated and explained all financing options. Having already researched the value of my current vehicle, I was please with her offer as well as the final price on my new 350. I have and will continue to send friends and family to do business with Sue and Lexus of Merriville.

seagreat

Nov 26, 2010

I have bought 5 used cars (ES 330, ES 300, GS 350, ES 350 and a Nissan Murano) from this dealer for my family and friends so far. As a Ph.D. student in Finance, I pay extremly attention to the price to quality ratio. In short,I would strongly recommend this dealer to all. Why? 1. Buying a car is not just one time shopping that you can forget after couple days, it is a overall experience of owning a great vehicle as well as some great trustworth friends to support you for a long long time. With their superior certified warranty and service, I would never need to worry about those potential problems that might come with a used car any more. 2. The salesman Tom is the guy that you must see if you go. He not only is professional, also looks out for customer's interest. He always provides me with the best information and service. He is funny and we become very good friends. 3. The dealer always offers me very reasonable prices for great cars. They stand behind their products and names. If you are serious get a quality car for a reasonable price without trying your luck to face the hassles when buyinga used car, this is the place to go.

baileyfunk1

Nov 24, 2010

from the day I first walked into this dealership Tom Gibbons has been the best! He has been very accomodating to me. He explained to me everything about the car and any issue I had he has been very informative. Whenever I bring it in for a car wash he always asks me if I had any questions or if I have any issues that need to be addressed. Your service department has been excellent also. I had an issue with the tire pressure and they took my car in and fixed it and also returned it to me washed.

jshank

Nov 23, 2010

We have leased 2 Lexus RX350s through Lexus of Merrillville. Tom Gibbons was the salesperson with whom we dealt for both transactions. Tom is very honest, professional, thorough, knowledgeable, and courteous. He made the sales experience an enjoyable one. My wife appreciated very much that Tom addressed with equal importance and sincerity any questions that she had or concerns that she expressed. When we picked up each vehicle, the vehicles had been perfectly prepared for delivery. He thoroughly explained the car's features and their operation. Tom's customer care does not stop when the sales transaction is concluded. He keeps in touch with us and has assisted us with service appointments. Tom is a 'regular' friendly guy, and an outstanding representative of a great dealership.