Used Cars for Sale at Lexus Of Silver Spring in Silver Spring, MD

Polo Man

Oct 31, 2016

Last month we my family went out in search of vehicle hunting and somehow The Lord directed us to Lexus of Silver Spring and we were approached by a pleasant and professional salesman who greeted us and made himself available to help. He asked us what we were interested in looking at, he didn't rush us but gave us time to think through all our choices and even let us take a test drive without feeling being rushed. We were fortunate to make the purchase by the guide brother Godfrey provided us with. He even stayed late that night along with his finance colleague to close the sale. We were so pleased and impressed with the experience that less than a month later when we needed another vehicle it was no brainer that our clear choice was and is brother Godfrey at Lexus of silver spring. I would highly recommend him to any of my family and friends who are in search of getting the ultimate experience. Keep up the great work.

Eawd123

Oct 31, 2016

Godfrey Ukwandu was incredibly helpful and kind. He went the extra mile to make sure we were comfortable with the car we chose. I would highly recommend him to anyone in the market for a Lexus.

jedidiahofgod

Oct 31, 2016

Even though I came in late to the dealership, I still went home smiling with the car. He was extremely patient with me. Thank You

Chantique

Oct 31, 2016

I recently purchased my 2014 Jeep Grand Cherokee Overland at Lexus of Silver Spring. My husband and I worked with our Sales Consultant, Waqar Bhatti. Wacar was a professional and very attentive to our needs from start to finish. We are very satisfied with our purchase and the service that was given. We would refer our family and friends to Lexus of Silver Spring!

DEVANG PATEL

Oct 31, 2016

We had a great experience purchasing used certified car, Waqar Bhatti helped us and explained everything over the phone, he answered all my question and treated us as family. I recommend "Lexus of sliver spring" to all my family and friends !!!! A Big Thank You.

NS

Oct 31, 2016

I recently visited Lexus of Silver Spring to purchase a car. My sales person James Joon Park helped me from beginning to end of my purchase. He answered all my questions and took care of my concerns toward purchasing a vehicle. He went above and beyond to make me happy with my purchase. I will recommend anybody looking to purchase a car to James Joon Park.

Emily G.

Oct 29, 2016

My husband and I had an excellent purchasing experience with Billy Karagiorgis and Omar Hafezz, they both worked as a team and took the time to listen to our concerns. Billy was very professional and honest with making work for us and was able to put us in a Fantastic 2016 ES350. Just what we wanted both Billy and Omar went above and beyond to make us happy with out purchase. Emily & Bill Graham

Eapen

Oct 29, 2016

Going to Lexus of silver spring was the best choice I made for buying my dream car. Working with Oksana was a pleasant and wonderful experience. She was always ready to receive any questions and answer any questions we had. She was more than happy to let us test drive different models. She is very knowledgeable and explained to me every feature that my SUV came with. Oksana explained to me all the available options . I love my fully loaded Lexus Rx 350 and will go back Lexus of Silver Spring for the next one.

Joe D.

Oct 29, 2016

I live near Annapolis yet drive to Silver Spring for the excellent service at Lexus of Silver Spring. Noteworthy are the outstanding customer services provided by Wanda Cockrell and Michael Murphy. I will always service my Lexus at this dealership!

Andrew F.

Oct 27, 2016

Working with James Park was great, I could not have had a better experience. He is very thorough, personable, works quickly, and goes above and beyond customer expectations!I was surprised at the antiquated computer equipment and printers employees are made to use. I didn't know anyone was still using slow and noisy daisy wheel printers!

Ms.Tracy

Oct 25, 2016

I have a wonderful experience with purchase my 2014 RX350. Shell Lewis is a great salesperson explains the process and the features of the car well. He made me feel at ease no pressure. If I know of anyone looking for a new used Lexus, go see Shell.

michaelsrevel

Oct 24, 2016

Love the car. We didn't have to haggle over price. Staff was knowledgeable on the car i wanted. They explained important options and introduced me to the service staff. I also got a more than fair trade in. Will definitely return.

jlamp126

Oct 24, 2016

This was not my first Lexus purchase, but it was my first time going to the dealer in Silver Spring. I must admit, my experience was a great one!! It started with them picking me up because I needed a ride to the dealership. My salesman picked me up personally, his name was Shell Lewis. He was extremely pleasant!! He knew all about the car, he made sure I was comfortable with the car before we went further in the process. After I purchased the car, I received a follow up call just to make sure everything was still going well. Needless to say I would DEFINITELY recommend this dealer, and if I were you, I would as for Mr Shell Lewis by name personally!

Lapis2015

Oct 21, 2016

I am very happy with my sales person, Ali Golestani, his manager, Billy K. And the finance manager, Ben Lare. This dealership was highly recommended and now I see why. The professionalism, quality of service and pricing were very competitive. Thank you so very much to Ali and team. I will refer all friends and family members to you and this dealership.

Tinvicky1984

Oct 20, 2016

Sam is excellent. I will take my family and friends come to him to buy them new car . I think sam is the best in your deller

GS Stan

Oct 18, 2016

I have bought 4 Lexus vehicles from this dealership. In all that time I have had many service reps. CJ is without a doubt the best Ive ever dealt with. Very sincere and dedicated and always taking that extra step to make the customer feel welcomed and appreciated. Recently (10/14/16), I had a number of issues dealing with my Lexus GS that were my fault entirely. I took the vehicle to Lexus SS to fix because I have this great respect for CJ, his honesty and his knowledge of Lexus vehicles. If I would recommend anything, it would be CJ and Lexus of Silber Spring.

Hector Peralta

Oct 17, 2016

I was debating between buying a Lexus RC 350 AWD and an Audi S5. I test drove both vehicles. Despite the Audi being a little peppier, the Lexus won hands down. The added luxuries afforded to you from Lexus not to mention the great customer Service from Michael Aragon were what made my decision to go with a Lexus.

M.M.

Oct 14, 2016

CJ has a warm and friendly personality and really goes above and beyond to make sure everything is taken care of. I have had great experience and would highly recommend him.

dallasparkplacelexu

Oct 14, 2016

Answer to the question, "Would I recommend this dealership?" HELL NO!I drove my Lexus from Dallas to Maryland and a week after I arrived in Maryland my oil light and check engine light came on. To my disappointment there are no "Park Place" Lexus' in Maryland. I decided to just visit the closest Authorized Lexus dealer. I arrived at Lexus in Silver Spring MD. I pulled in to the "Service Lane" and waited. After waiting 5 minutes I locked my car and wondered inside the service area. There were 4 people crowded in the service desk area and one guy standing in the rather small lobby. No one really spoke to me or acknowledged me when I first appeared in the lobby. Finally, the one guy that was standing in the lobby (chatting with the 4 employees located behind the service desk) asked if I needed any help. This guy never really looked at me and was super tall so just kind of looked above my head while he spoke in my general direction. Definitely not very friendly....sooooooooooo opposite of Park Place Lexus Dealers!!!!!!! I told the tall guy that I needed an oil change. While he kept looking around he asked if I planned on waiting. I said that I would like to wait. The tall guy said that it would be at least 2 to 3 hours if I didn't have an appointment. Never offered a loaner car or anything else! I took back my car key and went back to my car. While in the Silver Spring Lexus service lane I googled all of the other Authorized Lexus dealerships. I found a dealer in Rockville. I called the Rockville dealership and told them what problems I was experiencing with my car and asked if I needed an appointment. The receptionist said that I didn't need an appointment and that they take people without appointments. I was surprised that no one from the Silver Spring dealership never came out to my car to try to save me as a new customer and possibly new business. After all, I will need to have somewhere to take my Lexus and I only take my car to Lexus dealerships! I'm looking for a New business relationship.I arrived at the Rockville Dealership in a half hour. There was a greeter there to inform me that someone would be with my shortly. The greeter stayed with me until one of the service advisors was available.I wasn't too happy to hear the bad news about my "check issue" light but I was very happy that I was helped right away and was on my way to repair! The waiting area was nice with complimentary refreshments and comfortable areas to while your car was being repaired.I have to be honest the overall customer service was not the friendliest at the Rockville location but they assisted me the minute I drove up! I hope someone from Texas reads my feedback! Texas Lexus dealership spoils their customers..................HANDS DOWN!!! The next time I have a problem with my Lexus I might try the DC Lexus dealership...at this point it's a crap shoot :-|Good Luck!!!

MJM

Oct 12, 2016

The purchase of our new 2017 RX350 was the most professional and pleasant we have ever experienced, thanks to SAM KIM. We have owned several Lexus vehicles throughout the years, which has led us to different sales consultants, but none have compared to SAM. He is knowledgeable, honest, thoughtful and a very caring person. Our car took some time to arrive, due to the color combination that we wanted, yet, through the waiting period, SAM stayed in touch with us and kept us well informed. SAM is the exception to the rule of most sales people...of course, he wants you to buy a car, but mostly, he wants you to be happy and satisfied with the purchase, as well as the service and goes above and beyond to accomplish that.THANK YOU, SAM!!

Happy buyer

Sep 29, 2016

Excellent dealership, no sale pressure what so ever. I bought a few Lexus from this dealer, each time we are very happy to drive a way with a new car. Recently, I bought my Certified Lexus RX 350 and I am very happy with the car and customer service that I received. My sale man James Park was very patient and professional. I would highly recommend this dealer, if you need a new or used cars.

Grateful

Sep 20, 2016

In 2013 I bought a Lexus CT200h. Car service after the fact of buying a car has always been for me a mostly unpleasant part of owning a car,. At Lexus Silver Spring under the professional care of Mr. C.J. Radfar, it is a breeze, and dare I say, "a pleasure." If there is a problem, I call a direct line to Mr. Radfar who answers the phone, listens to the problem, asks clarification questions, and organizes a car pick up and drop off for servicing. He is courteous, knowledgeable, professional, and competent as my car is always returned on time and good as new. He is why I am inspired to write this review. Thank you, C.J. You are the Best.

Veteran Lexus Owner

Sep 17, 2016

I wanted to purchase an automobile that was certified and unique. I found it here I also found excellent service, knowledge about the products, pricing and friendliness. I would highly recommend this dealership. Ali G . and Billy K. were absolutely wonderful. Although Stephanie New did not directly handle this deal she was extremely helpful. The finance director Ben Lare was top notch. Thank you for running such a "tight ship." I will absolutely refer friends and family to this dealership.

Satisfied Customer

Sep 16, 2016

In the pm of Fri 9th Sept. I visited your location at 2505 Prosperity Terrace to view my options as I was about to purchase my first vehicle. Mr. Bayo Ojo was highly recommended by a fellow "country man" so I met with him. He was very patient as I went through a few options. His level of interaction as I continue to request information on various models and services offered i.e down payment, financing, after sale service etc was nothing short of professional. I did a second visit the next day [Sat 10] and was told the car I selected yesterday had been sold; Bayo quickly said 'have no fear, il get you a better car.'He selected a brown Toyota Corolla. After a test drive and discussions regarding down payment, financing etc for that particular car, I was sold, "Yes i'll take it" I said. We completed the necessary paper work, and he assured me once the service center is finish detailing my vehicle he will deliver it to my job. That was a huge relief.Bayo provided all the info i needed every step of the way. He was through, professional, patient, extremely willing and has a warm and welcoming persona.I spoke with him a few days thereafter seeking further clarification pertaining to my documentation and MVA and he was most thorough in ensuring I understood the process every step of the way.I stopped by his office 2 days later to see another associate and once I got that over with and was about to leave I noticed I had a flat tire. I sought the assistance of Bayo in having it changed and as expected he got my tire replaced and I was on my way in no time. Thanks much!I look forward to hearing from you soonest Mr. Ojo once my Tag is ready.I was most pleased with Bayo and the service offered.Thank you.Umblita DrakesHome DepotCollege Park

ReddyLancaster

Sep 16, 2016

I would like to give 5 star rating to James Joon Park, Billy ( Manager) and Ben Lante Lara( Finance person). I had an excellent experience with this dealership. James is very kind and helpful of explaining everything. I am very happy with my RX 350 purchase. I highly recommend this dealership. Kudos to James, Billy and Ben!!! You guys rock with customer service!!!

T&C Lexus for life

Sep 13, 2016

After a horrible experience at Chevy Chase Acura and own Acuras for over 15 years. Lexus of Silver Spring is a professional and honest car dealership they got it right the first time. They treat you like family, Sam Kim is very knowledgeable with the different models of Lexus, he also pays great attention to detail and will help you find the right Lexus for your needs. If you are in the market for a new vehicle I highly recommend Sam Kim at Lexus Of Silver Spring. You will not only enjoy driving your new Lexus but you will also enjoy the great sales, services and professional relationship with Sam.

Josephjamal60

Sep 10, 2016

I have given Sam Kim a 5 Star rating because of the excellent customer service he has provided before I bought the car by constantly checking up on me seeing how my family and I were doing. Creating awareness about the monthly specials. He was also great handling me through the process of purchasing my first vehicle shaping the deal around me. But that is not where it ended he continued to check in on me seeing if the vehicle was what I expected and what I liked. So I gave Sam a 5 star rating because he created that long last relationship with me and I know he wasn't trying to just make a sale that's why I will always be his customer.

Herman

Sep 9, 2016

Buying a car in Lexus of Silver Spring is a huge pleasure because of the terrific service from Sam Kim. He is very patient and accommodating. My wife and I walked into the dealership not knowing exactly which car to buy. Sam let us tried different cars and explained the pros and cons of each one of them. My wife and I spent a lot of time debating the different options. We never felt rushed and Sam would answer all our questions. We ended up buying the ES 350 and we enjoyed the car very much. Thank you Sam and Lexus of Silver Spring.

Nikki

Sep 7, 2016

I got my Lexus I 300 about a month ago from Tony Kim at Silver Spring dealer. I enjoy my new car so much. I want to recommend and send my special thanks to Tony Kim who helped me through the process of drive test, price negotiating and delivery my car. I never experienced such a wonderful service and smooth transitions in my car buying experience in the past!!!!

Yahu

Sep 6, 2016

Since got Lexus, I've been given the best service from Sam Kim, who is an employee of Lexus Silver Spring. There are many features in new Lexus that may not be read out from manual book if not touched, However, as long as keeping Sam's phone number on hand, then I can learn those easily and enjoy Lexus immediately.

zxcv1234

Sep 6, 2016

Sam Kim was honest and plesant sales person to deal with.From start to finish Sam went out of his way to help out a customer.. Sam Kim truly is an asset to this dealership...Thank you Sam

I'm ok with my new car

Aug 31, 2016

I recently purchased a used vehicle from Lexus of Silver Springs, shortly thereafter, I became concerned that the vehicle may have and some issues. After speaking to the Billy and Mr. Lewis, I was assured that they would not leave me alone with any bad thoughts or feeling, they said they would stand by me until I was satisfied and comfortable with my new vehicle. They both listened to my concerns and stood by me. Thank you both.

HWY Star

Aug 28, 2016

Great experience at the Lexus dealership in Silver Spring, MD. James Park and Chris Morris were a pleasure to work with and helped to make two Lexus vehicles purchased within the past five months as good as it gets. I would highly recommend this dealership.

Susie q

Aug 27, 2016

My sales representative was Sam Kim and he was helpful in so many ways. He was easy going aND knew what he was doing I was in and out no time

MyCarService

Aug 27, 2016

CJ has been the best service rep I have used anywhere. He always informative and looks for the best price for the service I am in need of. I eill slways request him.

Samara26

Aug 26, 2016

Excellent customer service by Bayo Ojo! Went the extra mile with showing me everything my vehicle does and any questions I had. Would recommend this dealership to family and friends.

Our SUV

Aug 24, 2016

The best part of my buying experience was dealing with Sam Kim. He is professional, polite, helpful and very accommodating. While signing the documents in the Finance Dept., Sam was busy showing my son the functionality of new Lexus RX 350. Very nice and new way to help the customer, instead waiting for me. This really helped me to come out from the dealership in a short time. I had limited time and had conveyed to Sam. He made sure everything was ready (Car and related documents) when I come. I have referred Sam to 3 of my friends who have leased/bought the RX350 from Sam. They too are happy with his services. Trevor from Management side is professional, polite, helpful and very accommodating. in all everyone at Lexus of SS on sales and finance side has been fantastic. II am expecting to have same or better experience on Service side.

cielo126

Aug 23, 2016

The best part of my buying experience was dealing with Sam Kim. He is professional, polite and very accommodating. That said, everyone at Lexus of SS has been fantastic. Excellent costumer service and attention to detail. Cristian, from service, was especially helpful.

Bernard7

Aug 20, 2016

Lexus of Silver Spring, is one of the best car dealerships in the region. Ali, my sales associate was kind, and well informed about all the vehicles. I would highly recommend them.

3504Him

Aug 20, 2016

I purchased my Lexus RX 350 last night (8/18/2016) without my husband and Ali made me comfortable and secure. He provided 5-star service by finding the right car at the right price. His customer service is outstanding; he never pressures, he never makes you feel guilty or unsure of your decision. I will continue to purchase my cars from Ali. Also Ben Lante Lare, the financial service manager was excellent in how he dealt with the financial part of the transaction.Lexus of Silver Spring, you have the Best sales managers and business personnel in the business.Thank you.E. Best

Chris

Aug 12, 2016

I just purchased my new NX200t Fsports few days ago from TONY KIM . First of all, I really appriciate "Tony Kim" for his effort and time that he spent. We were not planning to purchase a vehicle but Tony helped so much with the car. Also the finance manager "Chris Morris" was very professional. If you wan't to buy LEXUS ? Go to Lexus of Silver Spring.

marylynnbrennan

Jul 29, 2016

I live a distance from Lexus of Silver Spring. However, I have never experienced such tremendous customer service from a sales manager! I had several after sale questions and Billy Karagiorgis promptly responded to my concerns and worked with my schedule to handle those concerns. Just incredible at making my experience even better. I cannot say enough about the quality of his customer service. He went above and beyond!!!!

Dlee

Jul 20, 2016

We were glad to have met Tony, because he was very helpful, professional, and used all means to keep us satisfied. He was informative and patient with us every visit, and followed up after our purchase to ask for any problems or questions. Chris explained everything in detail to our every question, tried to help us in any way he can, and until the end of our negotiating, he was very friendly.

plexusgal

Jul 1, 2016

Matt and Alex offered me the Nordstrom of customer service. Absolutely flawless. I can be a bit high maintenance and they handled everything smoothly and the whole process of choosing my car was so easy and enjoyable. Alex trained me on the technology of the car and Matt even had a large bow on it when I came to pick it up! Such an awesome duo and really pleasurable to work with! I live in Northern Virginia and Matt got me the best rate by far so it was worth the 1hr drive to pick my car up!

Jaglex97

Jun 30, 2016

Lexus of Silver Spring was referred to me through the Costco program. Although I worked with several other Lexus dealers I worked with this dealership most closely and eventually bought a new Lexus 300h from them at a very fair and good price. They were very professional and helpful, especially Sam Kim. They worked patiently with me to get as close to the options I desired as possible and eventually sent to Delaware to get the right color and best options. In addition to Sam, I at times interacted with several other individuals and whether they were a manager or the guy processing my paperwork, they were all very capable, friendly and helpful.

Bobc car

Jun 14, 2016

Everyone was friendly and made the experience great. Salesman was great and did everything that was asked of him. He found the right car and had it waiting for me.

Sandra

Jun 12, 2016

I am very happy with C.J.'s services. I found him to be professional, polite and patient. He gives detailed explanation on the service being done.

Lexus owner

Jun 8, 2016

I bought my Lexus from this dealership. When my car started to act up, I took it to my usual trusted mechanic who diagnosed and replaced my water pump. My car drove well for a couple of months then started to overheat again. The temp sensor would jump from cold to hot and back again. The car overheated again near a reputable auto repair outfit in Columbia, Md and so I had them look at my car. They ran diagnostics and said my water pump was bad (keep in mind this was just replaced 5 months earlier). They quoted a price of 900 to repair it but I returned the car to my trusted mechanic and he ran diagnostics, telling me the cooling system appeared to be working well when he drove it and delivered it to my home again. After a few days the car began to overheat again but this time it broke down near my dealership. I asked if there was any problem with a sensor as my mechanic informed me that he replaced to thermostat just to be sure (the week earlier) at no charge to me. My dealership quoted a price of 1300 and told me the water pump was bad and they recommend also changing the thermostat while during the above repair. Frustrated, I went to pick up my car on a day the dealership was open, to drive it back to my mechanic but no one at the dealership could find my ticket and ended up just giving me my car who collecting the money for running their diagnostics (I offered to pay this amount). To make a long story short, I called my dealership and asked if i could just bring my car in for the repairs but I didn't think replacing the thermostat would be necessary. My concern was still that a sensor or other internal computer problem may be causing my water pump to fail (remember Volkswagen's exhaust scandal) but I was going to go ahead and trust the dealership to fix the problem according their diagnostics - replace the water pump again. I scheduled an appointment but was then I was notified by the dealership that my car was on their "no service list". In essence, I'm not welcome there. I thought this was very immature and unprofessional. I have a right to respectfully offer my concerns when my relatively near Lexus is acting up in a way that is suspect. My mechanic who has taken great car of 5 of my other cars for many years informed me that he pressure checked the cooling system as well as ran the other diagnostics and my car appeared to be working fine while under service. My mechanic said it appeared to be a sensor or other electronic issue rather than a mechanical problem but I should go ahead and have the dealership fix it if they can. DARCARS, this is America and we don't treat customers this way. Recommendation, drive a little further and find another dealership.

RX350

Jun 7, 2016

I am very pleased with the excellent services, The sales representative Ling Wu is very professional, respectful and customer focused. Highly recommend to anyone who are interesting to Lexus

Icylexus

Jun 7, 2016

Tony is so patient and professional. Even I knew what type of the car I wanted, but I had hard time to pick right color. Tony was patiently showed me different colors and explained different options of the cars. Thanks for helping me find a great car that can be last for a long time. This was a very pleasure experience.

lemespn

Jun 7, 2016

Sam Kim is the man! He greets you with his warm smile. He is not pushy, spends time answering questions, and is very, very patient. There was not an ounce of intimidation I felt while he was dealing with me--a first time Lexus driver. He presented the different models and explained the difference. He did not push for me to get any "unecessaries" but focused on my need, which is exemplary for a salesperson because they do need to sell. It's refreshing to deal with someone with a unconventional approach to sales but is quite successful at it. Kudos to Sam!Jeannie Han was also very helpful. Again, she didn't impose and was quite subtle in her sales pitch (for additional service packages), which was great. She took time to explain the packages and pointed out the ones suited for me. She had high spirits even at 7:00 pm on a holiday, and anyone with high spirits at 7:00 pm on a holiday needs a good commendation. So, great job, Jeannie!From personal experience, Lexus Silver Spring team is way better in terms of personal approach and customer satisfaction than the "elite dealer" in another part of Montgomery County. Try waiting for 20 minutes in the showroom for a salesman to help you. There were three of them and me--no one else in the room, but all I got was a glance from all three of them. Should have I put on a suit or something? I'd rather drive farther to give my business to the right people. No regrets.

jharrell67

Jun 6, 2016

I purchased a 2016 IS300 F Sport from Lexus of Silver Spring. Sam Kim was the salesman and he was fantastic. Sam made the car buying experience the best one I have ever had. He really knew about the car and was able to show me details I had not thought of asking about. He even had me set up an appointment so he could go over other details of the car. I would definitely recommend Sam to my friends that are in the car buying market.

Josh85

Jun 5, 2016

I purchased a 16 RX350 F Sport from salesman Sam Kim. He was great to deal with as I wanted a particular color combo which they found in no time for me. Commutation and negotiating was a breeze. I really enjoyed working with this dealership and sales consultant, we will surely return for any future Lexus!.

brabus

May 17, 2016

C.J Radfar, Christian and Mat (or Matthew , sorry if i spell this wrong) , this guys are amazing . 5* (five stars) customer service and great technicians.Ask for them and your car will get "new life".

cwdaniel

May 13, 2016

I selected C. J. Radfar as my service consultant for my May 2016 service on my Lexus. Also, I have had previous service experiences with him. On a consistent basis, he was very professional and friendly. He was great at listening to my concerns to ensure that my service needs are totally met to my satisfaction. He was great at explaining service issues and keeping me informed about the status of the work. He encouraged me to follow up with him if there were concerns about the repairs later. Overall, C.J.'s standard of service is excellence. He is the best!!!

Jcc

May 11, 2016

Sam !I would like to say thank you for your professional sales skill and with pleasure!It was so smooth and your knowledge about the Lexus car. And after work services as well. I'm definitely recommend to all my friends.Once again thank you so much. Best regards!Jane cho

lovellie00

May 9, 2016

With the help of wonderful sales executive, Sam Kim, my car buying experience couldn't have been better. Sam was very professional yet kind, knowledgeable and personable. When my 2016 RX 350 F sport was missing its cargo nets, he even drove to my house to drop them off!! ---now, THAT type of customer service is just out of this world :-) I've always been royal to Lexus & owned several but was never treated the same way before----it was simply amazing to receive such a good, sincere customer service that is hard to find these days.If you want superb car buying experience, go visit Sam Kim at Lexus of Silverspring---he will definitely work hard to get you the best deal and pleasant experience. In my opinion, it's employees like Sam that makes a great, successful dealership. I will not only come back for my future purchases, but would recommend Sam Kim at Lexus of Silverspring to all my friends & family.

kam345

May 5, 2016

Mr. Murphy is exceptional and provides supreme service everytime. He keeps it "100"! He will give the pros and cons regarding pending issues with your car and provide followup calls on how we should proceed. Mr. Murphy is an excellent Service/Sales Rep. for Lexus of Silver Spring. His recommendations are always the best advice given. He will tell you if the service to a particular part or system is really neededat the time- how much time you actually have to work with- to get prep for the investment.Thanks, KHiggs

jwright

May 4, 2016

I dealt with Shell Lewis. He made the deal easier that I expected. I added an option at the last minute that they didn't have in stock so they looked around and found what I wanted. I will use him and Lexus of Silver Spring again. Only problem is now my wife wants a Lexus.

STEPHANIE CHO

May 2, 2016

I went into the dealership with the intention of buying a new car. I was greeted with a smile and I was helped quickly. I had the pleasure of dealing with Sam Kim who I would recommend in a heartbeat. He was so knowledgeable about all the cars and answered all my questions. He was far too nice to be a typical car salesman. He tried his hardest to give me the best price without haggling too much. I truly felt he had my best interests at heart. I ended up going home with a new Lexus Nx 300 fully loaded. I couldn't be happier with the car and service I received. He went above and beyond my expectations. I would recommend him to anyone who is looking to purchase a new or used car.

Lil Muffin

Apr 30, 2016

Every time I have gone to this dealership, the staff has been outstanding. I have always received excellent service from sales rep. Mike Aragon, service consultant, Mike Murphy and the other staff members.

flewis

Apr 24, 2016

Since my interaction with CJ the service advisor , my experience has been rewarding. He is exceptional and is a great resource.I would always recommend this service center.

siredward

Apr 21, 2016

I contacted several dealers in my search for an RC-F, and in many aspects my experience at Silver Spring Lexus was exemplary. First of all, they had this unusual muscle car in stock and in the color I wanted. My sales associate was Ling Wu and found him to be very quick to understand the type of car I wanted. He offered me a test drive and I was subsequently able to take the car home for a four day extended test drive. This was most unusual to me and none of my work colleagues had ever experienced this before. The car did not disapoint, and I decided to purchase it. I had time to do some research online for a good asking price, and to my surprise, it was accepted. The price was about $13k off the MSRP.After taking the car home and driving it around for a few more days, I found a scar on the front passenger side rim. Since I did not point out this issue before taking delivery, I was not sure what Ling's response would be, but after consulting with the manager, I was pleased to learn that they would cover the cost of the repair on this rim (and other minor blemishes on the others). The repair job that was done on the rim is amazing as I am unable to find the spokes that had this scar. This despite the fact that it appeared a small chunk of metal was missing prior to the repair.During the repair process of my rim Christine from service kept me informed about the status of my vehicle. They gave me a nice loaner to drive and took their time to repair my rims (3 days). She was a pleasure to deal with.Overall, my experience has been really excellent at SSL, and I hope to be a long time service customer.

M a smith

Apr 16, 2016

When I arrived to the Lexus dealership Sam made the buying of my new Lexus very special! He took his time he was not controlling and not pushing. He know what I wanted he was there every step of the way and the way he handled himself was very respectful and Professional. Thank you Sam I so look forward to buying my next Lexus with you ????

MrsAsia

Apr 15, 2016

Being at the dealer for about 3 hours you hope that it would be a good experience and it certainly was. Bayo was very personable and helpful. He ensured we left happy. We originally came a few weeks back and didn't find anything we wanted then. But upon return we looked for Bayo and he worked with us and finance and we go into of 2013 Lexus RX 450h.

Eric Hong

Apr 15, 2016

Tony, Kenneth and Amal... Thank you for everything. The best experience ever informative, fun and a great deal! Great cars, always hated the process of the purchase... After becoming a new member of the Lexus Family, I can now say "Love cars, love the process of the purchase. What A great experience. !!!!!!!

Su and dc

Apr 6, 2016

Salesman really listened to our wants.. Tailored the cars we drove in accordance to the same and gave us an unmatched deal. We have bought several cars from this dealership due to excellent service

sunset10

Apr 4, 2016

Sam is such a nice guy! We loved the experience of buying our new Lexus NX from Sam. He gave us a great deal, and answered all of questions. He really took the time to go over the whole car and it's features, without that we wouldn't fully realize all the great aspects about our car. I highly recommend doing business with Sam!

xx

Apr 3, 2016

Well, I am still so excited about getting my dream car Lexus NX200t F Sport back home today and can't fall asleep at almost 2am in the morning! So I decide to write a review to thank my great sales agent Mr. Jonathan. Meeting with Mr. Jonathan was such a coincidence and such a miracle. The agent that I supposed to meet with had a family emergency, so he passed our case to a female agent. We couldn't wait to see our dream car, so we came to the dealer 2 hours before our appointment time. To our surprise, we were told to come back 2 hours later just because of our agent was not available at that time. Well, thanks to Mr. Jonathan, who was willing to take over our case immediately and showed us our dream car ASAP! Mr. Jonathan was very professional in showing us every detailed feature of our dream car and answered patiently to every single question we've asked during the test drive. He also tried so hard to reach a super good deal for us that I think we can get nowhere else. While at the delivery stage, he walked us through every single function inside the car by practicing with us, even after 5 hours since we met at the first time. I think without Mr. Jonathan's help, I can't get such a satisfied closing price. I believe without Mr. Jonathan's efforts, I can't get my dream car home. And there is no doubt that Mr. Jonathan will keep his profession and patience till the very last mins of every deal. Therefore, I strongly recommend Mr. Jonathan to everybody who interested in getting a Lexus car!

cec327

Mar 31, 2016

Mr. Sam Kim could not have been more pleasant or helpful during my recent buying experience at Lexus of Silver Spring. First, negotiations for a new RX350 went smoothly. Sam submitted my offer which was accepted without the usual haggling. The deal was tweaked and we came to a final agreement in less than an hour. Next,the deal was outstanding. This was confirmed by comments which were made about it on a Lexus web site that I visit.This deal was better than most of the deals when compared to other deals which were reported on from around the country. In addition, I would recommend that Sam and this dealership be consulted prior to purchasing any Lexus vehicle. I have no doubt that Sam and Lexus of Silver Spring will be in the thick of any competitive deal making. Finally, If you don't give them the opportunity to earn your business - you may wish that you had.

vivian

Mar 31, 2016

I went to Lexus of Silver Spring to get my new toy Rcf 2016 and i had a great experience with Mr.Shell lewisHe was very nice and gave me a great price ,he is very patient salesman .I'm very happy for your wonderful service Mr.Shell .Thank you !!!

Jordan P.

Mar 28, 2016

Darcars Lexus of Silverspring gave me the most wonderful car buying experience that I could have possibly asked for of all time. Because of Stephanie New and her wonderful team here, I am the proud owner of my baby, Ladybug, who is an IS250, at the age of 23 (She was an early birthday present to myself). I bought her last week, so I am a tad bit late with my review because Ladybug and I have been going on a plethora of adventures, but here it is!Let me start off with my wonderful executive sales consultant, Stephanie New! When I walked into the dealership I knew exactly what I wanted and what I did not want, and I knew exactly how much I was willing to spend (since this was my first big girl purchase). I have to admit, I was a bit picky with every detail, including the color, the age of the car, and what gadgets it had inside. I figured that if I was going to treat myself, I might as well spoil myself silly, and she made sure I was able to do just that without coming close to blowing my budget, and GUESS WHAT??! She got me in a LEXUSSSSSS! I honestly did not think it was going to be possible, but she made it possible, and I have not been this happy about something in a long time! She was extremely knowledgeable about every car I showed even a little bit of interest in. we test drove quite a few cars because I needed to find the smoothest ride, and she was very honest when it came to my expectations. I am so appreciative of the amount of work she put in to assure that I left as a happy customer!BUT THATS NOT ALL! Stephanie did not work alone, there was a whole team of wonderful people standing behind her who I also got to meet and work with! Let start off with Billy Karagiorgis, the manager. He was just great with getting me pumped up and doing all of the background stuff and running my numbers to get me into Lady Bug! Next, I met Chris Morris from finance! He had to keep me seated long enough to have me sign all of the papers so that Ladybug could actually be mine, which was definitely a difficult task because I was bubbling at the seams with excitement and kept asking if we were close to finished because I wanted my new baby. He was really calm and made the process as speedy and organized as possible, not to keep me waiting any longer. He wanted to see me drive away in my baby just as bad as me. He explained everything in detail, so I knew exactly what I was signing and made sure I knew about all of the additional perks I could have as well. The third person I met was Kevin Pitamer, the technology specialist. Once, lady bug was finally mine, he sat in my car with me and made sure I knew exactly what each and every button did in my car before I drove off of the lot. We also went for a quick spin so that he could make sure that everything was adjusted to my liking in the car and that I was definitely comfortable before I took my baby home. One of the last people I met there was James Pak, who just really got excited and beyond hype with me and my new purchase. When I saw my IS250 sitting in front of the shop, sparkling in the sun, with a huge bow on top, I just knew that I had made the best decision for me, and I could not have been more elated! I was with this wonderful team for only a few hours, but they feel more like a family. Everyone in the entire dealership seemed happy for me and my new purchase. The experience was just out of this world!!!!Thank you so much everyone! Jordan P.

Cin328

Mar 28, 2016

My mother went to Lexus of Silver Spring to get her new car and she had a great experience with Mr. Sam Kim and his team. He was very courteous and helpful in locating the vehicle with the color that she wanted and gave her a great price on her RX 350. My mother can be a little difficult sometimes, so I KNOW Mr. Kim is a very patient salesman as well ;) Thank you for your wonderful service and taking care of her!!

Kimfam7

Mar 26, 2016

This was my family's first Lexus purchase and Sam made it extremely pleasant for my wife and I. He was lenient with the price of our vehicle and worked around my time. Overall, he was wonderful and we will definitely be back in the future.

golfdan77

Mar 26, 2016

My experience with this Lexus dealer was a very pleasant one. Though the waiting time for approval of my car loan was a bit of a lenghty proccess, understandable of course, my salesman, Mr. Muhammad Awan was a kind, patient and professional individual. He is a great asset to your organization and represents the core values that characterizes Lexus throughout our Nation. I will definitely forward his name, and the name of this dealer to my friends.

Me

Mar 25, 2016

Great service. Very patient and helpful in helping me in finding what I wanted. Excellent new car service day. Comfortable with purchase and timely convenient.

MarionH33

Mar 25, 2016

The most important aspect of a business arrangement for the purchase or lease of auto is :1. Rapport with the salesman, i.e., good chemistry.2. The service the salesman provides.3. Respect.Mr. Kim more than met my needs. He is a kind and generous person in my opinion. I shall recommend him to everyone I know who wants to buy a car.

Viral

Mar 24, 2016

I recently purchased newly redesigned car from this dealership it was very good experience of buying and Tony was honest and professional. He helped us a lot in getting us what we are looking for at a very competitive price. Overall experience of dealing with Tony and this dealership was very pleasant

Hoon

Mar 23, 2016

Tony was helpful and honest with the process of getting a new car from this dealership. I could definitely see that he showed genuine interest in helping me try to get the best deal that I could. He answered all my questions promptly as well.

Mel23

Mar 23, 2016

I recently got a brand new car from this dealership. I was initially very skeptical about the process but I must say, it was an amazing experience and would recommend this dealership, especially Tony; one of the dealers to anyone. The dealer, Tony, was very professional, knowledgeable on the cars and sales process. Amazing customer service skills. He is very dedicated to what he does and very helpful to his customers. They were very ready to work with my budget and made the process easy and stress free. I can bet this same experience to anyone trying to get a new car from this dealership and Tony as your dealer.

End443

Mar 23, 2016

The experience with Tony Kim the salesman was great he very helped us get everything we wanted plus more.Tony Kim he the person you can really strust

Latesha

Mar 23, 2016

Shell Lewis made the car selection and purchase process absolutely wonderful and painless. He is truly genuine when it comes to helping his customers and he does this all with no pressure at all. His main focus was making sure my husband and I was happy. We can't leave out the finance manager that worked with us. She was really nice and took her time to explain everything to us. You just don't find this type of customer service anymore. But I tell you Lexus of Silver Spring have the it factor!! Thank the both of you so much for a job well done.

Evans1218

Mar 22, 2016

The experience with sam kim the salesman was great he helped us get everything we wanted plus more, he's a person you can really trust!

LexusDriver

Mar 22, 2016

Tony took his time over the course of several months to help me identify the kind of car I was looking for and was always available to speak or arrange for test drives. He then helped me get competitive prices for the car I was looking for.

Mahlet

Mar 21, 2016

I'm never disappointed with the service at this dealership. Justin Reed and his associates have always gone above and beyond to cater to my car needs. Thank you and keep up the great job!

Davidgwens

Mar 21, 2016

After searching for the car I wanted I came to Lexus of silver spring. I worked with Sam Kim who has gone above and beyond. I am very happy with the service I've received since purchasing my car there and would highly recommend this dealership.

Sor Valencia,Chrep 0203

Mar 21, 2016

My wife & I visited the dealership on Tuesday, March 8th with NO intention of purchasing a vehicle that evening. Immediately upon entering the showroom, Sam Kim greeted us in a manner that made us feel comfortable and genuinely welcomed. Sam asked all the right questions but even more importantly, listened to what we said. Needless to say, my wife fell in love with a 2015 IS 250 that was in the showroom. Without wasting any time, Sam orchestrated the IS 250 being taken out of the showroom floor and off we went on our test drive. During our test drive, Sam explained & showed us the features and benefits of the vehicle. What impressed us about Sam was his ability to inform us without being " the proverbial car salesman". When we arrived back at the dealership, I looked at my wife and asked her if she liked the car- her response was an emphatic,"I love it"! Only then, and this is what other so called car salesmen should learn from, did Sam ask,"What can I do to earn your business today"? I told Sam, let's see what you can do.....And with Matt Emery's guidance & direction as well as his innate ability to be transparent throughout the process, Sam DID!!! In today's competitive automotive industry, what separates and distinguishes a location is the commitment to exceeding a customer's expectations...And that's what Sam AND Matt Emery did!!! Sam Kim and Matt Emery are true ambassadors of Lexus of Silver Spring!!!

mayasrealestate

Mar 11, 2016

Muhammad Awan Such a great person to communicate with. I definitely see myself doing business with him in the near future. Awesome easy to get along with and gave a great deal Muhammad Awan is definitely recommend! :) Thumps up, plus 10!!!Sincerely, Jean Mayas

CVuong

Mar 6, 2016

My recently purchase was great, in addition, the service provided from Sam Kim was EXCELLENT or shall I say he's extremely awesome. He'd help you walk through the whole process from picking out the right car for you, very considered your desires, and very patience. I'd recommend this dealership and especially to make your appointment to see Sam, I promise you'd be appreciated his services.THUMB UP!!

joe72

Feb 25, 2016

This is the third Lexus Ive purchased and Ive had experience with multiple Dealers in four states along the East Coast. Silver Spring Lexus is at the top of my list. From the immaculate show room to the friendly, courteous staff, the dealership did everything possible to make the purchasing experience professional and satisfying. My experience began with telephone conversations and emails with the Internet Manager, who sent me specification sheets on vehicles shown on the dealers website. He met me when I arrived and introduced me to an executive sales associate that handled the test drives and discussed my needs and reviewed the vehicles available with the associated CarFax reports. I provided pricing comps that formed the basis for my offer. The final pricing was $500 below what I expected. The results of the negotiation was printed in way that permitted even a novice, like myself, to understand the various charges and credits that resulted in the final, bottom line cost.The discussions that followed, with the representative from the finance department, were equally satisfying. The terms of the agreement were comprehensive and clear. All the paperwork required to lease the new vehicle and for my trade-in, was presented in logical and understandable manner. In addition I was offered a loaner to drive, so I could return the next day with my trade-in title and to pick up my new Lexus. The whole experience was professional and flawless. I certainly recommend Lexus of Silver Spring to anyone shopping for a fair price and extraordinary customer service. The employees, that closed this sale, exceeded my every expectation. .

Pat1228

Feb 24, 2016

I recently purchase my first Lexus from Darcars of Toyota but I heard my sister talk about her sale person Shell Lewis and recommended me to him regarding my vehicle and I must say I can understand why she continued to speak highly of him. I was extremely pleased with his eagerness to assist me with the formalities with my new purchase despite that he wasn't me sale person. My next purchase Shell Lewis will definitely get my business. I am greatly appreciative of his patience and his dedication to excellent customer service.

Chelle0928

Feb 23, 2016

I purchased my first Lexus RX350 from one of the nicest most patient sales person ever. It was a blessing that I was introduced to Shell Lewis for my first Lexus purchase. He made me feel very comfortable during the whole experience. He didn't attempt to just put me into just anything to make a sale. He listened to my crazy demands regarding what I was looking for during this purchase and worked with me. The experience was so great you would have thought we were long lost friends. Truly grateful that I such a memorable experience with Shell Lewis. Everyone if very friendly and professional. I absolutely love how smooth my RX 350 rides. Thank you Shell it was such a pleasure doing business with you.

Avid Car Buyer

Feb 21, 2016

I have purchased several cars from this Lexus dealership. Generally, it is an excellent dealership that I would recommend without reservation. In particular, I worked with Mr. Ali Golestani (we call him Mr. Ali G.), who is a superb salesman. He was very patient, thorough, and competent. He knows the product line. He has an excellent rapport with clients, finance managers, and senior managers and will work very hard to deliver quality at a reasonable price. I highly recommend Mr Ali G. without reservation.

HGirma

Feb 14, 2016

I recently bought a 2016 Lexus RX 350 and had the greatest car buying experience through Mr Kim . Not only was he so knowledgeable about the product he sold but He was such a pleasant person to talk to .He made me and my husband feel at ease and not being rushed in our making a decision to buy . He was very also personable at all levels and I give him a five star .

Abc1234

Feb 13, 2016

I recently purchased a new vehicle from Mr. Kim and had a great experience. He as well as other employees at the dealership provided great service and will help you with any questions or needs that you may have! I would recommend anyone interested in buying a car to come to this dealership and you will not be disappointed.

SKP

Feb 10, 2016

Recently bought 2016 Rxh. Mr. Kim was able to get me the exact model I wanted at a great price. He was very informative on all aspects of sales and the vehicle. Even after final sales, he called to make sure everything was ok and love the car. I would definitely buy another car from him when time comes. Great car buying experience.

snah

Feb 9, 2016

Just recently bought my lexus nx from this dealship. I normally hate shopping for a new car due to dealing with dealerships and sales tactics, but remarkably had a great experience here. I worked with a fantastic sales person, Sam Kim. He was genuine and thoughtful, I would definitely come here again for my next car

Germantown_resident

Feb 7, 2016

Our salesman, Ali Golestani, was very knowledgeable about all of the Lexus products and was able to clearly articulate the differences between the various model years of the GX line. Ali was very patient in listening to all my questions and I never felt rushed. Ali was enthusiastic about the Lexus SUVs and had documentation to back up all of what he told me. I also felt that Ali and the Sales Manager were fair in their approach to negotiating the vehicle price. Financial services provided detailed explanations of their services and various options for finance.

LBonilla

Feb 6, 2016

After experiencing a heartbreak of my vehicle being stolen and never recovered, I met a wonderful person who not only made my dream come true, but made the experience a very memorable one. Stephanie went out of her way, answering my many questions and dealing with my indecisiveness, and she was able to not only put me in a car, but the car of my dreams. I dreaded the thought of having to sit in a dealership for hours and hours and filling out paperwork, but little did I know, this time around would be different. She was entertaining and very personable. She made me feel right at home and next thing I knew, the process was over and done with. It seemed so seamless and as a result, I have referred a few friends that are interested in purchasing a vehicle. Her professionalism and attention to detail definitely stood out and I will always remember that. I am so pleased with the service provided by Lexus of Silver Spring that I decided to name my car Lexi. I definitely recommend Lexus of Silver Spring for anyone looking to have a great car buying experience. Just ask for Stephanie and I'm positive she will make your car buying experience a great one.

SP YEH

Feb 2, 2016

Lexus of Silver Spring Dealership - Excellence Buying Service! Sam Kim , Great explanation of financial service, Chris Morris. Professional and very easy to work with. SP YEH

Linda

Jan 15, 2016

Lexus of Silver Spring Dealership - Amazing Customer Service!!! Trevor Warwick, Sam Kim , and Chris Morris were all very personable, professional and very easy to work with.

abdulmir

Jan 8, 2016

best dealership ever. best buying experience ever, best staff, best service, love taking my car for there and C.J is best to deal with.

Lexus350

Jan 8, 2016

I had never owned a Lexus previously and had not bought a new car in 10 years. These guys were approachable, down to earth and went above and beyond to make me comfortable. They were very professional and up front. I had to run to pick up my kids and they helped me clean out my trade in and even put in my kids car seats so I was ready to roll out when the papers were signed. Very impressive operation over there, great job fellas!

michaelsrevel

Jan 4, 2016

My wife and I purchased new vehicles from Lexus of Silver Spring in December 2015. This is our third time shopping together at this dealership. Our salesperson, as always, was Alex Abbaszadeh. Again, the visit went perfect, and most important... quickly. While we waited, we were constantly checked on. We were both more than pleased with the vehicles and the deals we received. Thanks Alex!! You will definitely see us again.

johnny_lp

Jan 4, 2016

sam kim, cause of this guy here my car buying experience was great. i bought a car for my mother and he showed us many cars until my mom found that one she loves. we took my small brother which is 7, and let him use his iPad the whole time so he would not get bored..when I'm ready to my buy my next car i know who I'm going to.

RX350

Jan 4, 2016

It was just by chance, while looking for a replacement for our 2012 SUV, that we stopped into Lexus of Silver Spring. The Lexus Service Experience started the moment Sam Kim greeted us. His goal was to find the car that best suited our needs and driving style. It was only after my wife was pleased with the test ride and options on the 350 RX, that we discussed price. Sam and Amal worked well into the evening hours to get our trade in processed and the paper work completed in order for us to go home with our new car. Sam's follow up with our questions regarding the technology package was exceptional. For the skeptics, those urban myths about Lexus's phenomenal Service Standards are true ! Well done Sam. Thank you.

explorer15

Jan 3, 2016

I am very pleased with my transition from my 2012 Lexus to my new 2015 Lexus. Everyone with Lexus of Silver Spring provided excellent service.

Sabs

Dec 31, 2015

We worked with Sam Kim and he went above and beyond to provide us with a great customer service experience. He worked with us to get us the car we wanted.

difran63

Dec 29, 2015

I had an outstanding experience. James Park provided exceptional service. Had an unusual issue and James, along with Chris Morris, worked with me until we were able to come to a resolution. Their tenacity in making sure that I was satisfied showed their concern that I would be able to get into the car that I wanted. It went beyond a simple sale. They were in constant communication the entire time, making sure I understood where we were at every step. I highly recommend this dealership and particularly recommend that you see James Park when you go there. A special thank you to Chris Morris in Finance as well.

Y Lexus

Dec 22, 2015

I have Sales Person sam Kim he was so nice for me to buy a car and i visit service department they take care of me as soon as possible i'm so satisfy

Mrdimaren

Dec 21, 2015

Sam Kim is the guy to go to. Superior customer service. he made sure I got what I needed and worked with me regarding prices etc. I am only 26 years old and Sam did not make me feel like I was getting taking advantage of. I recommend this dealership to anyone who is in the market looking for a new car.

Brevel278

Dec 20, 2015

If you want to get a dream car and have an easy time doing it, go see Alex. Wasn't sure if it was possible to get in what I wanted but he made it happen. I recommend the him, CJ in service, mgmt, and all the other smiling faces I saw. Now I just have to figure out a way to steal their seats at the next wizards game!

Shinbone

Dec 19, 2015

From start to finish the purchase experience was smooth and A class! Thank you Sam Kim for making this purchase such a memorable one for our xmass gift!

lcraft

Dec 18, 2015

I had called ahead of time and spoke with Matt Emery about trading in my current lease for a new lease. Price was important to me, so I wanted to know for certain that my needs and requirements could be met before I committed to coming into the dealership. Matt assured me that he'd meet my requirements.Once I came to the dealership, I continued to work with Matt, as well as Sam Kim. Both exuded professionalism and integrity, and several hours later, I drove away with the car that I wanted at the price that I wanted. I couldn't be happier. If all dealerships were as professionally run as this one, car dealerships wouldn't have such bad reputations. I will definitely come back to Lexus of Silver Spring.

LexusGuy

Dec 10, 2015

Recently visited this Lexus location and I had the a absolute best experience ever. The sales consultant Chris Cedeno was very helpful and met my needs. He did a great job of going over the pricing, getting me what I wanted for my trade and showing me the different vehicles they had in stock. His sales manager Matt Emery was very pleasant and easy to work with and offered me a great deal on my brand new 2015 Lexus RX350 and the finance manager Chris Morris didn't waste no time getting all of the paperwork done. Overall I had a great experience at Lexus of Silver Spring and I look forward to working with these guys again soon.

erick2015

Nov 24, 2015

The sales representative, Sam, was very nice. He explained every detail of the SUV we were buying. We did not feel we were pushed to buy the car. Everything was smooth.

Micbar

Nov 24, 2015

If you're interested in purchasing a superb high end car, my family and I highly recommend that you stop by Lexus of Silver Spring and see Trevor Warwick and Alex Abbaszadeh. We have been Lexus customers since 2009 and Trevor and Alex have been our sales consultants the entire time. Trevor has assisted me greatly by providing sound advice on the purchase of cars for myself and my wife and Alex has been instrumental in two of my kids with purchased. Trevor and Alex never, ever tries to pressure or make you uncomfortable by steering you towards a deal. They simply work hard to get the information you need to make a decision, answer all your questions and provide sound advice. My family and I trust Trevor and Alex. You will never find a more enjoyable, comfortable, low pressure environment while purchasing an incredible car than visiting Lexus of Silver Spring and seeing Trevor and Alex!

markoflexus

Nov 23, 2015

This is my third car purchase from Lexus of Silver Spring. Always satisfied and pleased with service. Will recommend to anyone who is interested in buying a new or used car.

ems17

Nov 23, 2015

I recently purchased a Lexus RX from Silver Spring Lexus. My salesperson, Alex Abbaszadeh, has been exceptional, as has everyone at the dealership. These include Matt Emery, Chris Morris, Ali Golestani, and Billy Karagiorgis, license tag installer, car washer, receptionist, and of course Alex. .I have been in touch with Alex multiple times asking questions about my car and each time he has responded quickly and with courtesy. I have never dealt with a sales person or a dealership who provided a positive purchasing experience. More importantly, a staff who continues to offer assistance after the car leaves the lot.ems

gcbfit

Nov 16, 2015

We contacted Matt Emery via email and explained to him what we were looking for in a 2016 Lexus ES350. Once Matt quoted us a price that we liked, we drove down from PA to purchase the ES350. Since Matt was a man of his word, and all of the legwork had been done via email, within three hours, we were driving away in our Lexus. Also, Jonathan Dorfmann was great in assisting us with the preliminary paperwork and demonstrating the Lexus technology for us before we left the dealer. Lastly, Amal Adnan was wonderful in explaining the leasing process to us. She helped us to make the decision to lease. This was a first for us! All in all, it was a wonderful car buying experience; the best one ever!

Lpiatak

Nov 13, 2015

I bought my pre-owned car in July of 2015, and it is currently on its SIXTH time to the garage for multiple different issues. I've had to put so much time and money into this car since I bought it, my purchase wasn't even worth it. When I tried to call to speak to someone any time in the past few months I have been either completely ignored or have had great disrespect shown to me by "managers". Also, I had my car paid outright with cash the day I bought it and they had my title sitting in their possession for over 3 weeks before I had to call and get them to send it to me, even though they were supposed to send it to me originally as soon as they received it.They are rude as xxxx, and I hope no one uses the pre-owned department at this Lexus. All they'll do is try to screw you over unless you have a boat load of money. I will absolutely NEVER return.

js3519

Nov 9, 2015

This was by far the easiest car buying experience I have ever had. I initially worked with Matt, who introduced me to Godfrey. Both Matt and Godfrey were friendly and professional. I was looking at a used vehicle, and both happily gave me permission to take the vehicle off the lot and take it to my father, a mechanic. After the car got a clean bill of health, Matt and Godfrey were fair when negotiating a price, They were clear with their offers, and made good on all promises they gave.For financing, I met with Chris. He was extremely personable, and again, not pushy. He engaged me in a friendly, yet professional matter.I would highly recommend this team!

JZinDC

Nov 8, 2015

Recently my husband and I stopped by Lexus for a test drive. The minute we walked in, Sam was there to help. We discussed what we were looking for and Sam was able to explain the various models that matched what we wanted. In the end, we leased a Lexus that was perfect for us. Even though leasing/buying a car is a long process, we were happy to have spent all that time with Sam, Matt, and Chris! Thank you!!

julime83

Oct 20, 2015

I definitely recommend this dealership and Sam Kim who helped me buy a RX350. He is very courteous, gentle, kind and knowledgeable. When we stopped by test drove RX350, he did not even pressure me to buy one. I will definitely recommend him as a sales consultant. I will definitely use this dealership when I purchase next vehicle!!

June

Oct 16, 2015

I would 100% recommend this dealership to anyone. Kenneth Kim and Sam Kim was very professional but kept it genuine. They made the process of buying a car super easy and they work with you to accommodate your needs and wants. They also do great maintenance service, I go to Russell who is now the service manager but he treats me specially and takes care of what I need. They have a very diverse demographic of clienteles and the Korean community seems to favorite the Lexus of Silver Spring a lot, especially in my neighborhood. I can be super particular about how things are done but they were so patient with me and go out of their way to give me great service! 10/10 for sure. We purchased a NX200 2015 and I couldn't get the bluetooth to connect to my phone so I called and they told me to come in immediately so they can help me and it worked! Love all the employees there, they are super nice and friendly.

spoonzus8

Oct 6, 2015

Can't really say enough about Alex & Matt at Lexus of Silver Spring. Traveled all the way from OHIO to complete this deal and it was absolutely worth it. I consider myself a very "studied" shopper when it comes to the process of getting a new car and these guys flat out get it and make the buying experience seamless for the consumer. If you're in the market for a new Lexus and want to be treated like more then a number these are the guys to go see. Thanks again!!

VeroCruz35

Sep 15, 2015

Two weeks I go I purchased my beautiful Lexus Rx 350. My mechanic and friend of years said I needed to ask for Andreas Tsirikos. Andreas did not disappointment, he was personable, knowledgeable and patient. I was able to test drive various cars and walked away with the exact car I had in mind. Andreas walked me through the entire car buying process and though it took some time, he ensured that my family and I were well taken care of. He used the downtime to show me the various features the car offered including the navigation system. Andreas defies the notion of a car salesman he was not pressuring, vague or aloft. He truly exceeded all of my expectations. I have recommended him to all my co-workers, clients, friends and family. In just when I thought I couldnt be impressed any further- he sent a hand written thank you not after the purchase. Its the small personal touches that make all the difference and Andreas understands and embraces that. Am looking forward to my continued relationship with Lexus. For anyone looking for a Lexus- call Andreas he will take care of you!

msacino250

Sep 14, 2015

I had an excellent buying experience with Lexus of Silver Springs. My client advisor was Andreas Tsirikos. My purchase of a 2015 is250 was the most pleasant car buying experience I have ever had. Andreas was honest throughout the whole deal, extremely straight forward, quick to respond to emails or texts, and just a great example of how car buying should be. Whether you know exactly which model you would like or you are testing out several vehicles, give Andreas an email/text/call and I completely sure you will be as pleased as I am.

Brenda379

Sep 13, 2015

My husband and I visited Lexus of Silver Spring late one Saturday afternoon to test drive a new Lexus RX 350. Our sales consultant, Sam Kim, was very knowledgeable, courteous, and professional. He and Matt Emery took time to explain the advantages of leasing, an option we hadn't considered. We left that evening not feeling pressured, but informed. As a result, we returned the next day and are now leasing our first Lexus. We had a very positive experience.

pastorwright

Sep 12, 2015

My wife and I were on our way home from vacation and decided to stop by because we wanted to see the ES300h they had in stock it had all the equipment that we wanted. We met Mr. Kim and took a test drive. We told him we were just looking and were trying to decide on buying a 2015 or waiting for the 2016 to come out in the next couple weeks. He did not pressure us our or even try to talk us into buying the car on the lot. Instead he went on the Lexus website and told us all about the new features in the 2016 model. He answered all our question honestly and patiently, knowing that we were not going to make a decision that day. We made an offer on the vehicle a couple days later, he said ok and so did we.. It was one of the most hassle free car buying experiences we have ever had.

Allan

Sep 12, 2015

My wife and I bought a new 2015 Lexus from Sam Kim in our first day of visit to the Lexus Silver Spring. This is a testament to Sam's hard work for the day. Sam facilitated the entire process to make our experience as painless as could be.Sam is professional, responsive, attentive, courteous, and dedicated. He has the remarkable ability to marshal the dealer's resources to address our issues and concerns.We would also like to recognize Sam's colleagues:Matt Emery (sales manager) - efficient and effective.Amal Adnan (finance manager) - exudes enthusiasm and knowledge.Jonathan Dorfmann (sales consultant) - effectively mentored our learning of the complex Lexus Navigation system. Responded patiently and confidently in our subsequent calls on the vehicle's start-up operation.

RAMON

Sep 12, 2015

I FOUND HE CAR I NEEDED AND WAS WELL AENDED O B VER KNOWLEDGEBLE AND PROFFESSIONAL STAFF. I HAVE RECOMMENDED FRIENDS TO BUY FROM THIS DEALER INCLUDINGM FAMIL MEMBERS.

Anomouns45

Sep 9, 2015

For the first timing buying a car I felt the experience was great. From beginning to end I was treated with respect and like a highly valued customer. Would definitely recommend to family and friends.

Mynewlexus

Sep 9, 2015

I've purchased many cars in my lifetime, including my last few from Lexus of Silver Spring. I keep coming back to this location because of their fair pricing, and proximity to my home. I've got to say, while I've never been disappointed with my experience here, none were as good as this past purchase. Chris Cenado always treats me great, but the real star was their new manager Matt (not sure about his last name). He was personable, respectful, honest, and overall just made the entire process enjoyable. If anyone reading this is looking for a Lexus dealer, this is the one! Hopefully Matt and Chris will be around for the next one!

kmlharris

Sep 1, 2015

Sam Kim and his supervisor Matt made buying our Lexus easy and enjoyable. usually you don't hear those two synonyms when purchasing a car. I would highly recommend this dealership, they were not pushy but negotiated like professionals. Regards,Michelle

Pthang

Aug 26, 2015

My past experience with this dealership had always been outstanding up until I started noticing some changes...new service manager, loss of the best service advisor Shaun Heckle and shortly after Delfin Green, new general manager, etc. I can only assume these changes were approved by dealership owner in hopes to benefit this company. From my experience and of the experience of friends and family, these changes were the starting point of the collapse of a dealership we once loved and trusted. In turn, my family has observed a multitude of counterfeit personalities in disguise of great management. DO NOT TRUST THIS DEALERSHIP! False service recommendations will be made. New service. In addition we have noticed this dealership is losing more and more of their most reputable employees and we have finally decided to take our business elsewhere.

Sad Laura!!!!

Aug 21, 2015

I love the Lexus RX -- this is my third but the first from this car dealer. They lost my paper work and accounts (so I filled everything out twice) and now its been six months and still no plates. They claim they are missing a form (which thankfully I save the scans and emails that show they acknowledge it). I email/call and can't get an answer about what to do. Looks like I will have to return this mess to them and start over....... alas, not with Lexus. My sales guy Alex was great...its the corporate office I think that is just incompetent. The amount of hours I have spent on this would make you cry.

Billmorr22

Aug 3, 2015

I was extremely satisfied with my experience here. The staff was knowledgeable and didn't pressure me into buying a car. We discussed all purchasing options and found the best fit for me. I love my car. Just see Andreas.

Mr C

Jul 26, 2015

I've bought many cars in my lifetime, but never have I felt compelled to write a review regarding my experience at a place of business. Recently, I received a phone call from Matt, one of the Sales Managers, claiming that the dealership needed my leased Lexus back early so they could replenish their pre-owned inventory. He told me he could give me a brand new car, with the exact same terms and features of my existing vehicle, without anything from me except my current lease. I'm always leery about things like this, but there was something about my discussion with Matt that made me feel ok about it. A few hours later, I arrived at the dealership. I was literally greeted at the door by him, which was a shock, since managers always seem to be stuck in their office, playing that game "telephone" with the sales people like we did when we were younger. He brought me over to a wonderful sales person named Jonathan, who had everything ready, including a clean vehicle and preliminary paperwork. A couple hours later, I was driving away in my brand new car. It was truly an incredible experience. Matt played no games, and everything was as it was explained to me on the phone. Jonathan was attentive and friendly. Whatever upper management is doing at Lexus of Silver Spring, KEEP IT UP! I've been a customer of theirs for many years, but I've never been as pleased as I am right now.

Minkyu Seo

Jun 17, 2015

I wanted a car that was reliable and luxurious. German cars were just not worth it. I went in for a test drive and the staff at Lexus was just fabulous. I was a owner of a 2010 BMW X5 and a 2013 Toyota Prius. I didn't have to trade in my cars but I Justin Reed gave me a great deal, too hard to resist. In the State of Maryland you also get a tax break for trading in your cars, so it was worth trading my cars. Trevor and Kenneth are sales managers where they listened to my concerns and made the buying process so easy and stress free. If you just go, they will get you into a car~! Kenneth Kim is the man to go to. Just go straight to him because he gets things done extremely fast and accurate. For the cherry on top Chris Morris aka "Chef" got me out of there faster than a roadrunner and made the buying process really easy. Just go there and you will be blown away by the awesome staff and awesome cars.

EllenM

May 21, 2015

Every aspect of my buying experience was perfect! I was treated with great care! I highly recommend this dealership! Everyone from our Salesman Alex to the Manager Trevor and the Finance Manager was a true pleasure to work with. Alex really took his time to show me all of the features (bells and whistles) of the vehicle! Thank you for making this a wonderful buying experience!!

linda

Mar 24, 2015

I got the best buying experience. Try it and you will see want I mean when I say the "Best Buying Experience Ever." They really make you feel like a celebrity!

Pam R

Jan 26, 2015

We purchased a 2014 Lexus 300 Hybrid and could not be happier with our purchase. Our sales person, Shell Lewis, was exceptional. He had our best interest in mind, was very honest, spent an incredible amount of time with us, explained everything. We did not feel rushed. It was a very enjoyable experience. We love our car and would highly recommend Shell and Lexus of Silver Spring.

domonas

Oct 25, 2014

This review is for Lexus of Silver Spring, especially regarding the team of Andreas Tsirikos, Kenneth Kim, and Vincent Gross. I purchased my car back in May 2014, so please forgive me for the lateness of this review. I was looking to purchase a new car, and after months of research, I decided to go from my dying 2000 Honda Accord to a new 2014 Rx350 F-Sport. Since the new 2015's just hit the market, I was looking to save a little on the new car by going with the '14 model. My brother in law and I called all the Lexus dealerships in Baltimore, and no one had 2014's in stock. So we decided to just go a look at the 2015's. On our way to the Owings Mills location, Andreas called me on my cell phone to tell us he had one in stock. So off to Silver Spring. Andreas was quick to greet us when we arrived and showed us the last of the 2014's he had. The floor model, black on black. Andreas was incredibly knowledgeable about every aspect of the car, from the mechanics, electronics, as well as history of the model.The actual negotiation of the car price was not nearly as bad as I had envisioned. Andreas was patient and was able to explain every number. He was not a high pressure salesman. He wants to make a deal happen, and he will go the extra mile to make that happen. We came with a number, and we were able to hit that number for the car. The process did take some time; but that's another thing with Andreas and his team... he's willing to stay to make you happy. We arrived around 6pm and didn't drive off the lot until 11pm, on a Friday. Both Kenneth Kim and Vincent Gross were also a pleasure to work with. They want to make a deal and they want you to be happy. I drove off the lot completely happy with my experience at this dealership.The service at Lexus of Silver Spring is second to none. I highly recommend this dealership if you want high quality customer service, staff that makes you feel welcome, and sales staff that works with you to make that deal happen.Finally, my brother in law just bought a car from the same team yesterday. We arrived at 7pm and left at just past 1am! Yes, they stayed until past 1am to make this deal happen. They want you to be happy. If you're serious about buying a car, they will make a deal happen. Just come prepared, do your research beforehand... they'll work with you.Thanks Andreas, Kenneth, and Vincent. You guys are great! We promise to come in way earlier next time.

edmundz

Oct 20, 2014

Aaron Witherspoon The best Lexus Pre-Owned Sales Consultant on the Team, My experience with Aaron was absolutely outstanding. I will say Aaron is the VZ Red Zone at Lexus of Silver Spring, he provided me play by play customer service as the car was being services and cleaned up.... He made sure my car deal was flawless and provided updates as the car was being certified via phone call, email, text'd or leave me a message. He was prompt on returning my calls and answering any questions I had about the car purchase. Aaron and Kevin (GM) collaborated like Kobe and Shaq these guys are the "A" team of Lexus Silver Spring which in return made this the best car deal of my life.

Banger06

Apr 7, 2014

I purchased a 2011 rx350 from used dealership. What I was told was an awd, later , after three months, found out was 2wheel drive after getting stuck in the snow. Went back to dealership and was put in a rx 350 what I originally wanted an awd.. After fighting for every penny, I took almost a 10k loss bc of a inexperienced sales person.. Now I am upside down on a Lexus I will probably have to keep forever to get out of the hole.. On top of a that the first purchase it took almost 3 months to get tags and title work done after calling several times. And second purchase was even worse took 4 months to get tags after being force to pay extra for taxes that they don't calculate for during transaction. Very poor customer relations in finance department was told sevral times "I will call you back" and guess what no call back. Finance manager filled me full of crap told me he was working with dmv and my tags magically appeared same day. I spoke with and called finance department probably 12 times, and several times could not speak with anyone bc they were "to busy"when they should have been calling me in the first place telling me what was going on!! Beware dealership is not there for the customer only for themselves!!!! What a terrible and chaotic experience for what should have been a rewarding and exciting purchase...

shaysheek

Apr 3, 2014

Bayo was a professional. He did not pressure me to by my first car from Darcars. I have since purchased 2 more cars. Highly recommend.

Telmene

Mar 2, 2014

I'm buying a brand new lexus from this dealership for bunch of times. Staffs are really friendly and always offer me a reasonable price. They never try to make any deal based on money. They always tries to give the best server, best deal to their costumer. It'll be my present and future Lexus dealership Thank you Guys

nsureja

Dec 18, 2013

Mr Awan was our salesperson and he helped us in very professional manner on every step of the way. He took time in showing the vehicle and the features until we felt comfortable. He helped us though the complete process of contract and finance aspect of the deal. I would strongly recommend Mr. Awan to my friend, family and anybody ask me for the sales person. Whole staff and the dealership environment was very pleasant. Looking forward to visit the Lexus of Silver Spring. Thank you Mr. Awan and everybody there. Dr. Sureja

Dadams6

Oct 30, 2013

Let me just tell you how happy I am with the customer service displayed when I bought my brand new beautiful Lexus. Andreas is Outstanding in every category. The best executive sales person on the floor. Very good to work with. Andreas made sure that all of my inquiries, needs and requests (and there were many) were taken care of. I felt very confortable that I was getting the very best deal for my money. Andreas and Sally - always friendly and over - the - top helpful in every category. They were a complete pleasure to deal with. Trevor is the ultimate manager!!!! Trevor made sure that I was happy with my new car. I am very happy with the 100% customer service and value that I received from this dealership. I am now convinced to stay with Lexus of Silver Spring -- as they are outstanding and deserve the best ratings and reviews. I am a satisfied customer and will highly recommend this dealership to everyone who wants to be treated with 100% customer service. They will have you riding in style and happy about your decision to make Lexus part of your life experience.

hurlyh

Oct 13, 2013

would recommend this dealership mostly because of Raymond Neal. Ray's attention to our requirements, etc., was extra-ordinary. The dealership was attractive, conveniently located and overall impressive. Haven't used the service department yet, new car, but from what I overheard from other clients, it sounds exceptional. His excellent and professional service definitely encourages us to recommend this dealership and to purchase another Lexus from Ray.

shelbydoc9

Sep 29, 2013

I went in to purchase a CPO Lexus truck. The salesperson was kind, Ebi. The manager, Justin, left much to be desired. After speaking with him and negotiating a reasonable deal, a different amount appeared on my final paperwork. When I refused to complete the deal, I was referred to the "pre-owned" director, Scott. He proceeded to threaten me into purchasing a vehicle I had not taken possession of by telling me since I did some of the paperwork, I owned the vehicle. The strong-arm tactics included several stories about others they had taken to court and judges forcing customers to purchase vehicles. He told me that they owned my trade and I owned the truck that I went in to purchase, solely because I signed a few papers. I never took possession of the vehicle and never drove it other than a test drive. I also refused to sign over my trade when I realized what was happening. I contacted the dealership under a different name a few days later to inquire about 2 different trucks that I had seen on the lot. The less than knowledgeable sales person tried to convince me that they were the premium models and the same. Having seen both of them, I knew one had features the other did not.I also learned that the dealership purchases vehicles from random auctions, so you don't know where the vehicles came from and can't be certain about their maintenance. I emailed the dealership hierarchy on 2 separate occasions and did not receive a reply from their customer service manager, so clearly they had no interest in resolving the matter.I will NEVER make an attempt to purchase a vehicle from this dealership and would advise others to stay away. Their tactics are not customer centric and their interest is making money for the dealership, not serving the customer. STAY AWAY FROM LEXUS OF SILVER SPRING PRE-OWNED!!!!! YOU WILL REGRET THE TRIP.

consumerview12

Sep 22, 2013

I wish I could say that I had a great experience here. At this dealership everyone is really friendly until you sign on the dotted line.....After that everything goes out the window. I should have gone with my gut instinct and took the drive back down to Pohanka Lexus of Chantilly. My terrible experience all started on my first visit. I repeatedly ask myself why did I return and give them my business. My advice to others never purchase under time pressure or sales pressure, for that matter. They all seem to work together and not in the favor of the customer. They make promises that they never have intentions on following through with. I would not recommend anyone here for any future purchases or for their service. I have never purchased a car and not received follow up from my salesperson. I was actually surprised at the treatment that I was given here. Needless to say when I purchase my new Lexus in February, I will not be returning here. They should take a step back and take a look at the level of service that they are providing and realize that consumers have many options on which dealership they choose when purchasing their car.

gomostone

Jul 27, 2013

This was my first car buying experience and I wished it could have gone a little better than it did. I look forward to working with the dealership as they promised to arrive at a good resolution.

AmberLogan

Jul 2, 2013

I was greeted as soon as I arrived. My salesman was knowledgeable and very helpful and he made sure I was happy and satisfied with my purchase. The dealership manager may sure to get the car to a price we both agreed upon and explained everything. He also honored my military service by extending a military rebate. The finance manager was very helpful and explained all of the products and what fit my needs.

AJ39

Feb 26, 2013

First of all, I just wanted to say that I had the best New Car buying experience at Lexus of Silver Spring. Andreas Tsirikos is the best Car Salesman that Ive ever worked with. I've bought many new cars in the past and this was my 2nd new Lexus that i've purchased. Andreas by far was the best salesperson that Ive ever worked with. Being that I am women, Ive dealt with many salesmen that treated me like I didnt know what I wanted, I didnt know what I was talking about or "there is no way that you can get that car, for that price". Andreas was the first salesman that I worked with, that didnt care about him making money and wanted me to get the best deal that i could possibly get. It was almost like a big brother helping his little sister. There was no pressure or no aggressive salesmen tactics trying to force me to buy something that i didnt want or a price that I wasnt comfortable paying. He made sure that I got the price and the car that I wanted!!! This is why I rated Lexus of Silverspring the highest rating possible. This experience was truly outstanding!!!

Bemai1

Feb 13, 2013

I have just recently purchased a Lexus and the overall service was incredible. Bayo is such a valuable and pleasant person to work with. He was very patient and friendly. I wouldn't ask for anyone else to be my dealer.

Lx570family

Nov 14, 2012

My husband and I have purchased over 15 cars in the last two years and I honestly have to say that this by experience was by far the most pleasurable experience that we have ever encountered. Terry was an absolute wonder to work with he made sure that all of the paperwork was done efficiently we didn't have to wait around we got in and out in all of our concerns addressed promptly. The manager James made us feel like we were at home, that we had been lifetime customers and that we were actually friends of everybody that worked there. While we Surely enjoy our new LX 570 I don't know it by next car will be A lexus but I can promise you that either Terry or James will be our salesperson.

suvdebater

Nov 12, 2012

Heard of the famous saying 'Used car salesmen sell snake oil'. I experienced that here. Terrible experience looking to buy a used car. The two James guys are cheats to the core. Let me tell you the car-fax report looks ultra clean but the car would have been in an accident. If you get the car inspected by a good inspector you can find it out. I was lucky in that way that my inspector found it. Now after this, i told them i dont want the car and asked return the deposit back. They said, sure, within a week. But that did not come until 40 days that too with 3 reminders. Ultimately a nice guy in the financial division took care of my return without the intervention of this James Gardner. Lexus boasts of excellent customer service but this James Gardner is exactly the opposite. Dont trust these fellows, especially the used car people here are simply horrible.

skinswalker

Oct 12, 2012

My wife and I brought our first brand new Lexus from Silver Spring and we came back 12 years later to purchase another one. We looked at the pre owned certified Lexus last September 2011 and purchase a 2010 ES 350. So I needed a SUV because the one i had was reaching it last leg. Since we had such a great experience with the pre owned vehicle we purchase, we decided to look at another pre owned certified RX 350. This time the experience was even better once we met Rick Sanchez. He was by far the best sells person i have ever in counter. Let me say this before purchasing a pre owned vehicle i have never brought a used car before. With the very low mileage vechicle he showed us it was a no brainer to purchase a pre owned RX. With the minor imperfection Rick made sure everything was taken care of. He is such a valuable employee to this company. I would not be surprise to see him becoming a general manager one day. Alex the sales manager was very helpful and made sure the deal we got for the RX was fair to all parties.

BMWdriver7

Oct 1, 2012

Rick and Justin at Lexus of Silver Spring were a pleasure to deal with in connection with the trade of my older vehicle and the purchase of a CPO Lexus.Rick went to bat for me with his manager Justin, and genuinely served as my advocate so that I would not have to go back and forth with extensive negotiations on site. He valued my time and business.The 2 exhibited clear communication and professional standards throughout the transaction.

glblfisher

Sep 12, 2012

OMG, Initially I felt as though working with directly through the dealer would be very costly and my husband I would be in there for at least 5 hours as hostages. However, James as our sales person was very on point for getting directly to our purpose; he knew the questions to ask of us as buyers and was very comfortable to put it all out regardless of what it may have cost him (unselfish). He assured us that he would find what we wanted by first giving us the opportunity to look on our own, giving what we decided on color, seats and accessories. He was realistic on pricing and asked that we be realistic as well, by breaking down the cost of the options we chose compared to what we were willing to spend. Once he was able to break this down, his technique was to physically show us that at some point we could meet at a medium that was in the best interest of customer first and keeping the reputation of the dealership in tact. Once we sealed the deal with James, he released us to Troia and again, I was amazed how the team work of James and Troia complimented each other. She broke down every option in detail, and was able to make my husband and I feel secure with adding the options that we would have not normally been sold on. James and Troia awesome professionalism and team work. I will refer everyone I work with and be able to convince them why your dealership should be their bucket list.Again, with sincere Gratitude to both James Joon Park and Troia Lyles.I Now believe that your dealership is not their to sell vehicles for profit, but to please your customers first.It Could not have been done without you. Very RespectfullyGregory & Lawanda Fisher

jeleefish

Sep 11, 2012

It was an exellent experience to buy the car at Lexus Silver Springs. James has 10+ experience at Silver Spring Lexus and he was very straight forward with the dealing process and made it very easy for us. Due to the nature of purchasing pre-owned vehicle, there are some parts that had to be searched for and James was proactive in searching for those pieces and making sure that everything is in place.Sally was a very fine person to talk to and she made the financing / closing process (which is quite lengthy and could be boring) very entertaining and easy. She went over the details of the service package and other programs, and went over what would be the most appropriate packages / programs for us to purchase as well.We've purchase a pre-owned certified car, and they were very proud of the cars they are selling and the services they provide. I even took my friend there a couple days after I purchased my own car - my friend ended up buying a pre-owned car from James as well. I would definitely recommend this place and the staff to others.

almat001

Aug 20, 2012

I want everyone to that this dealership is exceptional. From the time I walked in to the time I left I felt good about who I was working with. James was amazing to work with. He went above and beyond to make sure we left the happy. He was always on our side, he was extremely attentive and was always available. I would recommend anyone that needs a car to go to this dealership. He was also extremely honest.Troia was also experimental to work with. She explained everything to us in so much detail. When we left the dealership we truly felt like we were in good hands. Alex the manager was also great! He knew we were serious and gave us the best possible deal. We want to thank everyone so much for our amazing experience.

bl004

Aug 20, 2012

My family and I purchased two used cars from Lexus of Silver Spring on the same day. Our salesperson was James Park. I have purchased over twenty cars in my lifetime and this was by far the worst experience yet. Initially the salesperson and the manager were all smiles; however, after the sales were made the customer service was non-existent. Mr. James Park promised that he would take care of the problems that my family and I identified in the cars but they turned out to be idle promises. It is extremely difficult to get a hold of the salesperson or the manager. I have resorted to asking for other salespeople and then having them transfer me to them as they are avoiding my calls. I am extremely dissapointed in the Lexus brand as it is evident that they do not screen/monitor their employees. During the sale, the employees always brought up the term, "luxury car" or "Luxury dealership" but this place and these people are far from it. One of the cars had a DVD player that did not work and did not have the proper equipment to make if functional. If these poeple ever promise anything, you may want to have it as part of your contract so you can hold them legally liable. I thought that since we were purchasing more than one car, we would have better service. My last ditch effort to get anything that they promised done was to call the Darcars owner and only then were some of the issues taken care of. I am extremely disappointed in Lexus, Darcars, Lexus of Silver Spring, and most of all of James Park and James Gardner. They really need to learn how to treat customers. I will make sure that my family and friends do not make the mistake of ever visiting that place. We are suppose to get a survey from Lexus and I cannot wait to let them know how poorly we were treated. We have been insulted, disrespected, lied to, and taken advantage of. Ensure that this does not happen to you.

shlee1

Aug 16, 2012

Great facility and excellent service! James Joon Park really went above and beyond our expectations. Everyone there was very friendly and honest. My wife and I were very happy new car owners. Best lexus dealership in the entire dc metro area hands down!

phasie

Aug 7, 2012

Was offered a price on the car, but the finance person charged me the original price. I've tried to change this to no avail. I believe that I was cheated. I would never go back there again or recommend this dealer to anyone.

cmjones222

Jul 14, 2012

Every was very nice, even the receptionist offered us, water Coffee, anything as soon as we came in. James was a great help, Went above and beyond the call of duty to make sure that we were satisfied. I would recommend the entire dealership to anyone looking for an Lexus - But Try to look for James and you won't be dissatisfied. I have never seen a sales person, so concerned with our needs, instead of their own. Thanks!!!!!

J9Curtis

Jul 13, 2012

As a repeat customer, I walked into this dealership looking to possibly upgrade. I was stuck on getting another vehicle the exact same color, but it appears that Lexus doesn't produce vehicles in that color anymore. After I selected a vehicle that I would consider, James immediately went to bat for me. I stood firm on what I wanted for my trade-in, he got it for me. Each time he came from the various dealership offices, he had better and better news for me! Still reluctant, he introduces me to Amal Adnon, the financial service manager. After seeing her genuine smile and warm greeting, I knew I was walking out of there with that car! The initial numbers she crunched scared me to death, and she saw it in my face. She asked me what I wanted my note to be, and she brought me to $18.00 more that my quote! The thing that I most appreciated was that I heard she was about to leave for the day, then after meeting me, she decided to take me as he last customer. I was done with all of the paperwork in one (1) hour.James & Amal are a dynamic team, and I would highly recommend working with this pair for an honest deal and exceptional treatment!

fermar4401

Jul 9, 2012

I purchased my first Lexus here a few weeks ago and the customer service was top of the line just as the car. The salesman had the car ready for me when I got there and everything was as they said it would be. I recieved a fair value for my trade and the price for the new car was fantastic. Financing and paperwork was a breeze with the help of the wonderful Amal. I am completely satisfied with my car, the service provided and I would recommend this dealership. Thanks Rick and Amal for the great purchasing experience! I love my new RX350.

Angel402

Jul 6, 2012

I would recommend Lexus of Silver Spring to anyone in the market to buy a Lexus! The sales and finance team (Rick Sanchez, Alex Abbaszadeh and Christopher Morris) were EXCEPTIONAL -- friendly and professional. The above-and-beyond customer service that was rendered to me should set the standards for other dealerships to follow. I LOVE MY LEXUS IS250! Thanks, Rick, Alex and Chris!

Reviewer4Life

Jul 5, 2012

I bought a used SUV here after seeing it online and after a month long search for that specific make, model and year. While the sales executive, Terry, was great, and the used sales manager, Alex, was OK, the rest of the staff bring the whole business down to 1 star. I gave it a 2 star just because I thought the sales executive did a decent job. There is no communication between sales, management and finance. The gal in finance who helped me, Sally, made me feel like I was intruding on her day. When I walked in to ask her a refinancing question a few days after I purchased my vehicle, she screamed at me, "If you don't have a check for me, I don't know what you're doing here!" I have never been treated so terribly by anyone in a customer service profession. Don't buy here -- but if you must, certainly don't finance through them. I was supposed to get a deal which was arranged with sales and management but that was never communicated with finance and when I mentioned it, they did a bait and switch and Sally said she couldn't honor it. I was in a hurry to buy a car so I didn't put up much of a fight. Update: they later sent my title to a third party not at all related to my transaction and refused to correct the error in a timely fashion. I was forced to clean up this mess on my own. Despite writing an email to the Vice President of Darcars, no one from the dealership ever apologized for this unacceptable disclosure of private information to that third party.

jg41167

Jun 24, 2012

I drove by to look around and end up buying a pre certified vehicle. It is the way car buying should be...no pressure very easy quick process. No buyers remorse. This was achieved working with John and Troia. I hope they are around when I buy my next Lexus.

Brian Kim

Jun 17, 2012

First and foremost, I would like to thank James Park and Troia Lyles for being very informative and professional. I highly recommend them to anybody looking to buy a vehicle. I was approached by James Park with a warm and friendly welcome. I told him my situation and price range and the first car he showed me I had fallen in absolute love with. From then on James had said "Wait here and let me grab the key. I want you to love the car before making any decisions". I test drove the car and then we sat down for business. Mind you my first intention was not to buy a car today. But anywhom I felt like James wanted to HELP me buy a car than just rather SELL me a car. He made everything so easy for me and we negotiated a great price. Troia Lyles was wonderful as well. She explained everything fully and thoroughly. This experience at Lexus silverspring(DARCARS) was outstanding for me. Thanks again James and Troia. You both have made my day!

Vicgd324

Jun 4, 2012

Stopped by Lexus of silver spring to briefly glans at a vehicle I had seen online. I was met by James park, and discussed my situation along with possibilities. Before I knew it he was ready to show me some vehicles in my price range with no pushing involved. He's professionalism surpassed my expectations and kean attention to detail deffinately surprised me as a first time buyer. Troia Lyles was equally as proffessional and very informative, which came in very handy when it came time to fully understanding the whole financing process, and everything else that comes along with purchasing a vehicle. For it being my first purchase I will say it was a great experience overall. I can also say after shopping around at other dealers, they were more focused on helping me as a buyer rather than just making a sale. Highly recommended dealer, sales associate and finance agent!!

wilsoncol

Jun 4, 2012

We found an RX350 on Cars.com and flew across the country to get it. It was an amazing vehicle, but the customer service of Frank Carapezza topped the car which is impossible to do! Frank helped with tips once I landed, getting setup at the Courtyard Marriot, going for breakfast the next morning, etc. Frank had the ability to make me feel like a individual that was adopting a vehicle into my family, not like someone who was trying to get the cash out of my pocket. Frank's customer service was A+ and I would easily fly across the country to buy from him again. Sally Morshed did the financing and she was not only great at her job but was a hoot to chat with!

msmsva

Jun 4, 2012

I never had such an great experience with car buying. James had been excellent. When I walked into the dealership, I wanted to check out a couple of cars, I found on the dealer's website. Since I hadn't called to check, I was under the impression that that they were still available. When I learned that they were sold. I was little disappointed and was about to leave. That is when James offered to help and show me cars - in the same price range with better features. In the end, I ended up buying a car that is a year younger. James went out of his way to work with his manger to offer a good price. This was an amazing experience for me.

Tha1jonjon

Jun 1, 2012

Overall an unbelievable visit. I went into the dealership to only converse about my current vehicle. In only a casual conversation I mentioned my eldest son is about to start driving and I wanted to get him a reliable but less expensive vehicle. James Park instantly started searching possibilities even though I stated I was only talking and had no interest in purchasing. His response was, "At least we can give you a fair estimate on a vehicle so even if you don't buy today you know where you stand." After finding a ridiculously perfect vehicle for me, Park, Gardner, and Lyles went so far as to fight late into the night with their management to get me to a price that I definitely should not have gotten the car for. They even took it upon themselves to fight even harder to get me lower monthly payments NOT TO GET THE DEAL, because I had already said I wanted the vehicle, but so that my wife and I will be comfortable paying for the vehicle. I have NEVER been treated with not just such consideration but honest concern and care for myself, my wife, and my children. Any business is lucky to have these 3 individuals and regardless of the company they may work for now or in the future, they have my guaranteed business and highest recommendation to any and all who ask about vehicle purchases.

lexus052512

May 26, 2012

James Joon Was excellent and when I get to work on Sunday I will be recommending to buy a car from him. I have never had a salesperson like James. He really took very good care of me.

vdonner_7

Mar 6, 2012

Upon arrival at the dealership after locating the car that we came to see (advertised on Auto Trader) we were greeted by Aaron Tucker (pre-owned sales consultant). Aaron immediately retrieved the keys and showed us the car allowing us a lengthy test drive. He was very knowledgable and helpful. After a long day of negotiating (with his very able assistance) his patience and warm friendly manner kept the mood light and enjoyable. Alex Abbaszadeh, the pre owned sales manager was our first point of contact for the negotiation of the price on the vehicle. Very nice man but was unable to approve the price we were asking, therefore the senior sales manager got involved, Tony Ramazani. They all treated us with respect and did their best to meet us as close to what we were asking as possible. We were very pleased with the interactions we had with EVERYONE at this dealership. After the deal was set we met with the finance manager, Christopher Morris and he walked us through the remaining paperwork, another very professional part of our experience, while Aaron took our new car in to be detailed before we drove it off the lot. It looked beautiful! I would highly recommend this team of people for your next car purchase.

AG1

Mar 4, 2012

I found the listing on cars.com and then negotiated a time to meet. I received a call from the associate and his boss Tony to come and visit their showroom and test drive the car. They were informative to work with and did negotiate an acceptable price. The service was through, inclusive of the finance (Chris), tags and title mailing. Thank you!

stacy_700

Mar 4, 2012

I gave the rating I put because the employees were very professional, friendly, and has excellent customer service. They had a reasonable price that was in my budget and I would recommend anyone to come to their dealership.

RussellT28

Mar 3, 2012

I was nervous about buying my first luxury vehicle but James and team eased my fears. The CS is outstanding. I look forward to recieving the same outstanding service on the warranty and service side.

DORE500

Feb 26, 2012

My comments are to thank Lexus of Silver Spring for its professional and courteous service during my research and ulimately, purchase of a pre-owned vehicle. In most cases, when making major purchases such as an automobile, the experience is oftentimes stressful and full of uncertainty. From the beginning, with my call to inquire about a vehicle, I scheduled an appointment for a test drive with Ony. He was professional and knowledgeable. Although I was unsure and wanted more time to think about purchasing the vehicle, he was patient and followed-up (without being pushy) to see if he could assist in answering any additional questions. Alex, the sales manager was there to answer additional questions as well, and was very knowlegeable. The credit managers, Sally and Tony were great in obtaining the best possible financing for the vehicle. Overall my rating for the entire expreience is "Great", for a positve experience. In addition, I am enjoying the vehicle that I purchased.

Kmm_9705

Feb 25, 2012

The service was impeccable. The people that I worked with treated my husband and myself with such care and understanding. They ensured that they provided me with great service from start to finish. By the time we sealed the deal I felt like we gained personal friendship. I would definitely refer and continue to do business.

nicneo

Feb 25, 2012

This is the first time ever in my car purchase history that i had to buy a car in less than 3 hours. James Park worked really fast to make the deal going, no one's time was wasted during my visit and all questions were answered. i left happy and would totally recommend anybody to look for James. "He's the only Asian in the dealership" you can't miss him. A+++++++

Ott123

Feb 25, 2012

Mr. Ramazani and Mr. Carapezza made our car buying experience exactly the way it should be anytime you walk into a high class dealership. They were helpful in every aspect of the deal. Mr. Carapezza approached us while we were browsing the car lot and immediately made my father and I feel very comfortable and relaxed. There was no rush nor pressure involved what so ever. Mr. Carapezza was very informative and very knowledgeable. He answered every question we had and even went above and beyond our expectations. He assisted us with not only the new car purchase but with questions we had on an already owned Lexus IS300. If Mr. Carapezza didn't know the answer he made sure to find it out. We felt very at home when test driving the car. Mr. Ramazani was very friendly and super professional when it came down to talking numbers. Mr. Ramazani was not hesitant to show us exactly the deal we were getting on the car. His honesty and willingness to negotiate made the deal very quick and easy. At no point did we feel rushed, pressured or mislead. Mr. Ramazani made every accomodation we asked for and without question. Bottom line, both representatives took every negative part of car dealing out of the equation. Both my father and I would recommend this dealership and both Mr. Ramazani and Mr. Carapezza to anyone in the market for a new, used or certified vehicle. If your looking for a great selection and top notch customer service please at least take the time to visit Lexus of Silver Spring, MD. Thanks again Mr. Ramazani and Mr. Carapezza for all your help and friendliness we love the car and are glad we could purchase with confidence!!! Good luck!!

LauraJStewart

Feb 21, 2012

The dealership was very helpful and collaborative in getting us into the vehicle I wanted the most. The salesman and the manager were conscientious about the needs of our family while we had our children with us and continued to offer them snacks and beverages to keep them content. My husband, who is typically a skeptic when it comes to buying from dealerships, but after this experience, left there feeling very good. We will highly recommend this dealership to our friends and family.

anthonyoffutt

Feb 15, 2012

My husband and I have been to several dealerships in the area with no luck. We had decided to come to Lexus of Silver Spring. The cars were there that we were interested in buying 2011 LS460L. We had a trade-in and Tony Ramazani was very helpful with getting us the best deal possible. No pressure, friendly and attentive to our needs. It was a pleasure to hae stopped at this dealership today. Everyone there was great. From filling out paper work to getting the car ready for us to leave with it the same day. We will be going out of town this Friday in style. Again we appreciate all.

Tracy Greaney

Feb 6, 2012

Very pleased with the customer service my husband and I received. First visited the dealership and took a look at several suv's. Even test drove one. Went home thought about it and came back a couple of days later and bought that suv. No high pressure which we really appreciated. Traded our old car in. Felt we were treated fairly. In ad out in less than 3 hrs. A pleasant experience, would recommend the dealership to friends and family. Troia in finance was very knowledgeable and helpful as was James in sales.

bosslady0301

Feb 1, 2012

I had an excellent experience at the dealship. I actually purchased a car from another dealer on Saturday, went to Lexus of Silver Spring on Tuesday and purchased a car from them and returned the other car. The 1st dealer told me that they couldn't give me a better rate than the one they gave me. Lexus beat their rate and my payments are lower. I'm in a bigger, better car with more features. Everyone I interacted with was cordial, pleasant and very helpful. SHOUT TO ALEX ABBASZADEH, TRIOA and BAYO. He worked it out for me. I will refer people to this dealer in a heart beat!

Ron hoffman

Jan 29, 2012

Purchased a late model used car via an Internet listing. I asked for and received a comprehensive inspection of the vehicle (nicks, dings, scratches,scuffs glass, wheels etc. etc.) and based upon the detailed, panel by panel representation made by the salesman,Frank Carapezza and based upon his assessment made an offer to purchase. A final price was agreed to with minimal "haggling". Upon taking delivery of the vehicle, we were treated in a professional, courteious and most importantly, efficient manner by Mr. Carapezza. The vehicle was prepped and ready for delivery and the paperwork was well organized and expediently handled by the Finance Manager, Chris Morris. Finally in preparing to depart for the three hour drive home, the Sales Manager, Mr. Alex Abbaszadeh, escorted us to the car and conducted a truly fabulous presentation of the vehicles features and technology amenities.It was the most professional and helpful used car overview we've ever experienced for which we are truly appreciative.Net, net at most pleasurable experience recognizing used car purchases are traditionally not considered one of life's looked forward to necessary tasks. Purchasing a car based solely on a dealers representaions without the benefit of a hands on/test drive assessment represents a new paradigm for the America consumer frought with anxiety and reservations. Lexus of Silver Spring, MD provides unequivocal integrity to this process.

PKwak

Jan 22, 2012

I went to about 5 different dealerships before going to Lexus of Silver Spring. All of whom were not very helpful and the prices were mediocre. Lexus of Silver Spring was going to be my last stop for the day. When James came over to talk to us, he was very friendly from the start. He was very intuitive and did not pressure for a sale. He worked with me to find the best car for me. It was the perfect car for me and I am very happy about my purchase. I will absolutely go back to him and already have recommended him to my friends. The whole staff was very helpful and friendly to me. I would recommend James Park and Lexus of Silver Spring to anyone who is looking to buy a car. Thank you James!

ko54

Jan 22, 2012

On Dec 23 2011 I visited the Lexus of Silver Spring to buy a used SUV. After a couple hours, picked out a white 2010 RX 350. I also had a trade in 2007 BMW 3 series. My sales person Adebajo Ojo was very helpful and was able to get the car in my target price range and payment. After that, I worked with the Finance Manager, Christopher Morris to obtain financing for my car. I was approved for 5.99% and told him I would be back to following day with my title. We signed all of the paperwork to finalize the deal and all that needed to be done was to bring the title. I left my trade in at the dealership. The following day (after I had already called and insured my new car), I received a phone call at work that I needed to come into the dealership. I got off work early and when I arrived, the General Manager and Sales Manager pulled me into their office and let me know that there had been a mistake on their end and that they could not honor the deal they had signed the contract for. They mistakenly gave me too much for my trade in and would lose their jobs if they did not cancel the deal. They demanded I give them their keys and refused to honor the deal they had signed for. I was surrounded by several men in an office and felt like they were trying to bully me into giving them what they wanted. I had no choice but to give them their keys and take back my car.

amirnaveed

Dec 18, 2011

Very friendly staff.I bought Lexus ES-350 from this dealership and this was second time purchase from this dealership.They Explained and answer all the questions I have.Treated me like a friend.Provide fast and professional service.

kuhcar

Nov 22, 2011

my wife and i would heartily recommend this dealership to our friends and families, never have we had so enjoyable experience when buying a car. isaac the salesman was a paragon of patience, answering our every question and taking the time to make us feel extremely comfortable with our new car......when we finally found it. Tony the manager can right to the point when making the deal. we especially appreciated his straight forward manner without all of the usual runaround. we were very satisfied with the 'deal'.What can we say about Amal - she made the deal happen. her friendly, unpretentious, out-going personality instantly put us at ease. when she said she'd make the deal happen, she really meant it. we had fun, we laughed, we haggled and it was an experience we will never forget. she even gave me her pen that i had so greatly admired. suffice to say that when we ready for the next car (which will be soon), we'll be heading straight for lexus of silver spring and their professional, friendly, knowledgeable staff, because they make us feel like family!!

akhan101

Nov 19, 2011

I bought a Certified Lexus IS250 AWD a month ago from this dealership. I was very impressed with their behavior and eagerness to have me as a potential buyer. I was greeted by Issac first, who was very helpful in finding me the exact car that I wanted. After I found the car I wanted to get, Tony Ramzani (the manager) greeted us very nicely. He knew that I was a very interested buyer and made me a great for the car which was within my budget. Tony is a great guy; I recommend everyone to go to see him if you are seriously interested in buying. He doesn't haggle with the price. If you give him a fair offer, he will do his best to do business with you. After I bought the car, Tony introduced me to everyone at the dealership, showed me around, and made me feel very welcomed to the community. Also after you buy the car if you have any issues with it, talk to Tony directly and he will take care of your problems. Ali (the accountant) was also very knowledgeable - he explained everything in layman's terms and it was a pleasurable experience to do the paperwork with him. I am a recent college grad, and this is my first car. I've been to 3 other Lexus dealerships around the area but I was impressed with the Lexus of Silver Spring the most. They also have a great selection of Pre-owned certified cars. I've had a wonderful experience here and I would HIGHLY RECOMMEND this dealership to anyone who is interested in buying a Lexus. Also, when you go there, make sure to buy your car from Tony Ramzani. He won't waste your time and he'll give you the best price for your car. I will definitely do business here again.

lmdavison95

Nov 15, 2011

I stopped in on a weekday to see if a specific vehicle was currently in stock. James greeted me immediately on the lot and he was very courteous and professional. Absolutely no pressure. Luckily the vehicle was still in stock and James initiated the paperwork right away. Everything went so smoothly and so quickly. I was so amazed. I also worked with Troia in Finance and she was extremely accomodating and detailed. She explained everything line by line and addressed all of my questions and concerns. In addition, I met Tony the Sales Manager and he made me feel truly welcome and genuinely thanked me for my purchase. I arrived at 4:30pm and James, Troia and Tony had me on my way by 7pm. I am extremely happy with the car and the whole experience at Lexus Silver Spring. I was definitely given the royal treatment. HIGHLY Recommended.

rkarim

Nov 4, 2011

Recently I bought an used Lexus ES 350 from this dealer. It was my first visit there and I was extremly pleased the way Drew received us and explained everything to us. He is very informed about the product he showed us. Also his manager Mr. Tony Ramazzani is very pleasnat,hospitable and courteous. This probably the best car buying experience I had in all these years.ThanksMohammad R KarimNorth Potomac, Maryland

rbogusz

Nov 4, 2011

Drew was very pleasant to deal with. He made sure every detail was covered. he was very knowledgeable about the car. It was the best deal around. Troia made sure i got the best financing available, actually beating my credit union.

satisfiednmd

Oct 27, 2011

I had been looking at the Lexus RX350 for a few weeks. I had visited 3 local dealers in the Maryland area. At 2 of the dealers, we couldn't agree on a price. At the 3rd dealer, the color I wanted was not in stock. Finally after checking Silver Spring's website, I began to believe I would have to travel out of town to locate my car. On Sunday night, I checked Silver Spring's website again and the exact vehicle I had been looking for was there. The features were all there, the color was exact, the milage was perfect. I called on Monday and spoke with Chris. He asked if he could call me back after verifying the vehicle was there. Within 10 minutes, Chris called me back, the vehicle was there, I traveled to the dealership. Upon arrival, I saw the vehicle and told Chris if there was no problem with the test drive, and we could agree on a price, this would be his easiest sale for the month probably. Well, the stars were all aligned for me, the test drive was great, there was a minor concern that Chris agreed to have taken care of, we agreed on a price, and I purchased the vehicle the same day.Thank you, Chris and Amal (finance) for making this entire experience very simple, easy, and quick! Not only were Chris and Amal very attentive, but the Sales Manager (Tony) was too! By the time I left there, the 3 of us were talking/laughing as though we had been friends for years, and my opinion of Lexus dealers had changed. I would definitely recommend this dealer as well as Chris and Amal to anyone looking for a Lexus vehicle.

alaurabarajas

Oct 18, 2011

very satisfied with how i was taken care of at Lexus of Silver Spring. James was very helpful to make everything easy and comfortable. Joe helped get me the best deal...i recommend this dealership to all.

kidbrid

Oct 12, 2011

IT'S HARD TO SUM THIS UP IN 25 WORDS OR LESS SO I'LL DO THE BEST I CAN. THIS IS THE 3RD VEHICLE THAT I PURCHASED FROM LEXUS OF SILIVER SPRING AND IT ISN'T THE LAST. I TELL EVERYONE ABOUT THE EXPERIENCE THAT I HAD THERE IT WAS LIKE NO OTHER. TONY RAMAZANI HAS BEEN THE BEST SENIOR MANAGER THAT I KNOW. I HAVE BEEN TO SEVERAL DEALERSHIPS NONE HAVE TREATED ME IN THIS MANNER AND IT IS MUCH APPRECIATED. CHRIS MORRIS ALSO DID AN EXCELLENT JOB WITH FOLLOWING UP WITH ME KNOWING THAT THIS WAS A VEHICLE THAT I WANTED BUT NEEDED SOME TIME TO THINK IT OVER MAKING SURE THAT IT WAS THE RIGHT THING TO DO. I WAS REALLY SURPRISED OF HOW AT HOME I FELT NO PRESSURE WHICH MAKES ME COMFORTABLE YOU KNOW. THE TRANSISTION INTO FINANCE WAS VERY EASY USUALLY WHEN YOU GET IN THE OFFICE THEY ARE ASKING DO YOU WANT THIS DO YOU WANT THAT. NOT IN THIS CASE ALI TOOSI ALREADY KNEW WHAT I NEEDED. SO I PURCHASED WARRANTY, GAP AND INSURANCE. IF I OR MY FRIENDS OR FAMILY NEED ANY VEHICLES THIS IS WHERE I'M SENDING THEM. I APPRECIATE ALL THAT THEY HAVE DONE FOR ME. MY TIME IS VERY VALUABLE AND I DON'T LIKE FOR IT TO BE WASTED. THEY HAD ME OUT BEFORE I KNEW IT BUT FOLLOW ALL THE PROPER STEPS AS WELL. THEY REALIZED THAT TIME WAS IMPORTANT AND FOLLOWED MY SCHEDULE. I DIDN'T HAVE TO GET STUCK IN TRAFFIC EITHER.

paulyjlee

Sep 27, 2011

Over the weekend, I had visited many dealerships in MD looking to buy a used gs350, and had a horrible experience with Len Stoler Lexus in Owings Mills. They really brought down the Lexus name and I was beginning to doubt the highly acclaimed Lexus experience everyone raved about.I'm happy to say that my visit to Lexus of Silver Spring has completely flipped my opinion. I had an awesome experience at Lexus of Silver Spring. They do used cars how it should be done. And by that I mean, they do not try to scam customers or get away with hiding things. Drew, the salesman, and Tony, the used car manager, was very respectful. They quickly realized we were serious car buyers trying to make a move, and after the initial offer, Tony invited us into his office for an open and candid negotiation. Tony was very kind and friendly and the man really has integrity. After settling on the price, Sally took care of us in finance. I came in with a very competitive rate and Sally was able to slightly beat the rate, so I went with it.I'm telling all my friends/family that if you want a Lexus, you need to go to Lexus of Silver Spring, I just had the best used car experience in my life!

kauerbach

Sep 17, 2011

Darcars Lexus of Silver Spring is the best dealership! Car shopping and purchasing can be a stressful and time-consuming process, but with every car purchase I've made at Darcars, I was treated with utmost professionalism and courtesy, without it ever feeling like a "sales" approach. Everyone is sincerely dedicated to helping mefeel 100% satisfied with my final purchase and the financing; they consistently go above and beyond the standard "customer care." I have recommended this dealership to many friends for fair pricing, efficient purchasing process, and super friendly, professional sales consultants, finance staff, and dealership management.

hsn

Sep 9, 2011

I had a very smooth buying experience and found the staff to be helpful and friendly. I am very satisfied with my new vehicle. Thanks Chris, Kenny and Alex.

Kelvin Harris

Aug 9, 2011

My car buying experience at Lexus of Silver Spring was absolutly great. I initially spoke with James Park on the phone about a LS 460 I was interested in and he invited me to come in to take a look at it and take it out for a test drive. After explaining my situation, James worked hard to find a Lexus LS 460 that I liked and that would worked with my trade-in. James was very courtuous and understood the type of vehicle I was looking for. I applaud his honesty and outstanding customer service. Once I found the vehicle I was satisified with, Alex, Joe, and Ali all worked above and beyond to work the numbers on the deal to get me a monthly payment where I was comfortable with paying. Their experience and professionalism truly meant alot to me.Thanks to Troia for completing my financial paperwork and taking the time to explain the numbers and the documents requiring my signature. Troia's outstanding customer service and in-depth knowledge of her job, made me feel proud to be the owner of a Lexus LS 460. I'd like to say to James, Alex, Joe, Ali,and Troia, "Thanks" for all your assistance in putting me in my dream car. I really do appreciate you guys and your patience. I would highly recommend Lexus of Silver Spring to anyone.

casey8717

Aug 8, 2011

My husband and I had been given excellent recommendations concerning the Lexus automobile yet we were not pointed to any special dealership. We were pleasantly surprised at the care given by Alex and Chris at Silver Spring Lexus. They guided us through the process every step of the way. Upon returning to fine tune our skills in owning the Lexus, both of the gentlemen went beyond the call of their duties. My husband and I are both pastors aligned to a thriving congregation. We will recommend Silver Spring Lexus for superior service.

Billminturn

Jul 26, 2011

Ony, Amal and Tony were very helpful and dilgient in finding the car that I wanted and that had the right price and then taking the time to explain the various service and warranty options that I had. I expect to go back to Lexus of Silver Spring for my next vehicle purchase.

ksmarin

Jul 20, 2011

Michael Murphy is great as a service representative for Lexus of Silver Spring. He is honest and dependable and is always the person that I make sure I deal with. He lets you know up front what the cost will be. If when inspecting the car other items are found, he will call to insure that anything found is explained before any other work is attempted. Therefore, it is your decision if you want to go ahead with the work.

sammie4587

Jul 11, 2011

The salesman did not know the features of the car.The salesmanager made every effort to seel us a car even though we plainly said we had no interest in that particular vehicle.The woman who wrote the contract continued to ask about add-ons after I had said "no" many times.We took our car in for service when directed to do so although the service department did not have the part in stock and would not for another 6 to 8 days.

nchen1

Jul 8, 2011

My first time experience at this dealership was a phenomenal one. As soon as the dealership knew what kinda of car I wanted, it did its very best to find a potential vehicle that may interest me with all my requirements. James was very knowledgeable with everything and was very professional with the quality of his work. The friendly environment made my browsing and purchasing experience a comfortable one and the price was very fair for the car we purchased. James took the initiative to take one step further to make sure the car looked in its very best condition before handing it off. It was a wonderful experience with great customer service and I highly recommend working with James to find your BEST fit car. :)

coopers123

Jun 29, 2011

The sales representative, James Park was exceptional! He went above and beyond and exceeded my expectation. I went in to buy an LS 430 and walked out with a better deal on a LS 460!.What an asset to Lexus of Silver Spring!

fooled_by_lexus

Jun 29, 2011

I brought my Lexus in for a key replacement over a month ago. They replaced the key, battery, and ,supposedly, did some other work. The total bill was about $2000. Few days ago, they called me from Lexus of Silver Spring to tell it was done and I needed to pick it up. So I went to pick it up, turnes out, my bumper is brocken, piece is missing, and the left light is not working. The employees of the place - mechanics, managers, general manager, all denied that those damages were done at their shop and re not willing to repair or cover the cost of repair. They said that probably towing truck did that, but I am positive that the damages werent there when I saw it in their shop last time, a week after it was dropped off by towing truck. I really dont know what to do. None of the employees at the dealership are being helpful. I have a feeling, that someone had been driving that car before they called to tell me it was done. And, now they are trying to cover themselves up. They won't let me see surveiliance cameras, and not taking any responsibilties for what had happened at their shop. The general manager says he believes his mechanic because he has worked there for 25 years and doesnt want to help.And, another thing, they never gave me an estimate, how much the service would be, every time they called it was "probably this much" - a different price. I said, do everything you need, just want my car up and running. And how could they call me to tell it was done, if the left light is not working?

emiLy64

Jun 28, 2011

This was my second occasion to purchase a Pre-Owned Used Lexus from Lexus of Silver Spring. I was particularly impressed by the stellar level of customer service that I received from the individuals I've cited. Sadly, in today's technology-driven society, customer service seems to be at a premium. People have forgotten how to be courteous, thoughtful and friendly. This IS NOT THE CASE AT LEXUS OF SILVER SPRING. Everyone, including the employees who bring you your vehicle to the receptionists, embody and emulate the very best of what Customer Service should stand for. Isaac, Alex, Joe and Troia made me, the customer and consumer, feel very special. No question was too much and no request was too difficult to resolve. I am very grateful to Lexus of Silver Spring for their professionalism and for the quality of the personnel and their products. They are the best!

world05

Jun 27, 2011

I would highly recommend this dealership. The staff was so friendly and knowledgeable. After having conversated with Mr. Park by e-mail and phone, he knew exactly what I was looking for and had my SUV ready for me when I arrived. When we met in person, I was glad to have someone assisting me with Mr. Park's personality and patience. Everything went very smoothly without complications and time consumption. Sally Morshed was very personable, and worked very well with getting me set up financially. I guess to sum it all up, Lexus of Silver Spring made we feel like family!

wenwash19

Jun 23, 2011

I rated this dealership straight "5s" because I had such an exceptional experience while there. The attention i got was phenomenal. I first went there quite apprehendsive about buying another car but walked out happy that I did. The financial manager took her time in explaining my options and made sure that I was put in the right car that I could afford. Everything was explained in detailed; to include the various maintenance packages,functions of each feature in the car,etc. The salesman was very friendly, experienced, and very professional. I really enjoyed the customer service experience there and will gladly return the next time I decide to pick up a new Lexus again.Thanks,Wen-Happy customer

tgatz

Jun 23, 2011

When I went to Lexus of Silver Spring, automatically i was greeted with respect and kindness. James went the extra mile to make sure my family and I bought a vehicle we were not only happy with but was the best vehicle for us. In our correspondences he was never once pushy in selling the car. He also worked tirelessly with his manager Alex to give us the best price possible. In return Alex took it a step further showing us all the options available in the car and syncing all the devices needed to the car. As well as making sure Joe Leonard and his detailing crew, made our vehicle look like it just came off the assembly line. I definitely recommend to all, go see James Park when buying your next vehicle.

gomeznsmith

Jun 20, 2011

James Park was friendly, courteous and very helpful. My credit is less then perfect but he worked with us and got us a great car! He never gave up on us or make us feel like we were no worthy of being there, which other dealers have. My experience there was great, I will continue to bring my business there and recommend the dealership to my friends! You will not go wrong buying a car from here!

lmiller250

Jun 13, 2011

My daughter purchased a preowned Lexus from this dealership. As the car had not been cleaned before being sold to her she was told to bring the car back for detailing. My daughter's work schedule precluded her from being able to take the vehicle back so I did this for her. Although the original salesman was not available to assist me with this one of his peers, Alex, stepped in and provided me with a vehicle to drive while the detailing team worked on the car. It took the team a couple of days to complete the work and I found Alex diligent in monitoring the progress of the work and keeping me apprised. I do not know if my experience was typical but I know that it was because of the care and consideration by Alex that my experience at this dealership was positive.

bebe36

Jun 9, 2011

This is my second experience with buying a Lexus and I found it to be the most pleasant experience I've ever had with an automobile dealer in my 10+ years of car buying. The salesman ( James Joon Park )was very straightforward with his answers. Inside the dealership, every other employee was friendly, courteous and helpful for the entire duration of the purchase. I would highly recommend this dealership and this salesperson if you are looking for a new or used Lexus. You won't regret it one bit!

magictouch

Jun 7, 2011

I been purchasing my cars from lexus of silver spring for many years and have alwaysbeen treated as a friend in someone's home. They treat all their customers with respect and work with everyone on their buying needs.I would highly recommed them to all of my friends and family.

Jwang

Jun 5, 2011

He's very knowledgeable. He give me a very good price for this car. Everyone in dealership is very helpful and friendly. I have a great experience in this dealership.

sallynash

May 31, 2011

These people were the most polite,welcoming,hospitable and heartwarming people we ever treated with.They were so caring and made everything possible for us to have a car the moment we stepped in their office.They made us leave the office very happy by meeting our every need and desires.Infact when we walked in we were so scared by the prices but to our greatest surprise they brought everything down that we left there so so happy and proud.matter of fact we did not expect to get a new car that same day but JAMES,AMAL and TONY RAMAZANI made sure we left our former car there the moment we brought it there and got a new one.

admiral 9195

May 29, 2011

Admiral 9195 Overall Score: 5.05/13/11 2:30 PMReason for Visit To LEXUS OF SILVER SPRING: Sales (New)I Recommend this Dealer: Yes Employees Dealt With: ALEN BAIK:GENERAL MANAGER; and AJ ARORA:EXECUTIVE SALES CONSULTANT I. SUMMARY:THE OVERALL SCORE: Provided to LEXUS OF SILVER SPRING IS A 5.0 RATING.AND FOR EACH OF THE 5 CRITERIA FACTORS I ALSO RATED EACH AT A5.0 RATING. 1. At the recommendation of my friend I was introduced to Alen Biak, the General Manager of Lexus of Silver Spring in late 2008. Since meeting ALEN BAIK in late 2008, I have leased 4 Lexus vehicles through ALEN because of his Expert knowledge, Experiences, Leadership, Customer Service, Support and Satifaction skills; and because of his PROFESSIONAL Ability and Skills in operating and managing this dealership in an efficient, effective and professional manner. Furthermore, ALEN provided me IN EACH OF THE FOUR LEASE TRANSACTIONS. with the BEST AND LOWEST LEASE PRICE AND ALSO THE HIGHEST TRADE IN VALUE FOR MY VEHICLE. A. I LOOK FORWARD TO LEASING MY FIFTH LEXUS VEHICLE WHEN THE 2012 LEXUS GS 350 BECOMES AVAILABLE. 2. I WILL CONTINUE TO RECOMMEND LEXUS OF SILVER SPRING TO MY family members, friends:A. Because of this outstanding dealerships Professionalism, Excellence in customer service, support, and satisfaction program, the staffs outstanding knowledge and experiences, friendly atmosphere, and Best and Lowest prices and lease prices. B. Because of ALENs leadership, customer service / satisfaction skills, positive personal interactions skills in retaining existing customers so they will return and buy new cars or continue to utilize this dealerships service department and in obtaining new customers because of his skills and actions listed in Paragraph 2A. ABOVE.II. MY REVIEW OF LEXUS OF SILVER SPRING1. When I met Alen Baik (GENERAL MANAGER OF THIS DEALERSHIP) IN LATE 2008, I immediately discovered that Alen is a very bright, caring, polite, professional who is committed to Excellence in customer service, support, assistance and satisfaction programs to both internal and external constituencies. Alen also has an outstanding positive attitude and high moral values, principles and standards in developing and guiding professional behavior for his sales staff. AND IN HIS PERSONAL INTERACTIONS WITH NEW AND RETURNING CUSTOMERS. In addition, Alen has an outstanding Lexus background, knowledge and experiences in various Lexus technology, vehicles and products (e.g. not only in Lexus sales, financial, service/maintenance service functions and responsibilities,but also has OUTSTANDING ABILITIES AND SKILLS (as discussed above), knowledge and experiences and assignments in running (e.g.. General Manager) the overall management and operational responsibilities of a Lexus dealership in an effective and efficient manner(e.g.as a result of his experiences in various Lexus Dealership senior assignmentsand as a result of the completion of various Lexus senior management and operational training courses) .A. Moreover, ALENs completion of various training, programs and courses re: (dealership operations,management and General Manager duties and responsibilities) ; together with other dealership assignments and receipt of various awards **HAVE contributed to Lexus of Silver Spring being named as one of the **ELITE LEXUS DEALERSHIPS IN THE USA.(** and because of this dealerships outstanding professional, competency and customer service support, assistance and satisfaction reputation in the Washington, DC,Maryland and Virgina areas). 2. Furthermore, ALEN has been very successful in Building and Implementing a Dealership Working Teams Program (with High Quality Sales staff and Finance and Service Dept. staffs). These staff members are able to provide their outstanding expertise, knowledge, experience, skills and abilities) throughout the entire purchase and lease process transactions. Therefore, this Working Teams'Program provides customers with a very quick, easy, smooth, and a positive memorable experience throughout the entire purchase and lease process transactions.A Alen has also outstanding interpersonal and leadership skills focused on building and retaining relationships with EXISTING AND NEW customers.He also has the ability to work effectively with many types of new and existing customers and staff members and others in LEXUS corporation.B. Alen has provided innovative frequent training improvement programs for all staff members at this dealership (e.g. customer service, support and satisfaction; and how to improve your productivity and your sales and professional skills and abilities). These training programs have resulted in increased productivity and in turn resulted in successfully achieving this dealerships missions, goals and objectives and outstanding reputation in the Washington, DC ,Maryland and Virginia areas. . 3. Alen has also Volunteered, Managed and Spent many hours (outside his Lexus duties as General Manager) in FUND RAISING EFFORTS which have provided thousands of dollars of contributions for Lexus of Silver Springs Annual Charitable Contributions Programs.4. AJ Arora, Executive Sales Consultant, has an outstanding expertise and experience with the various Lexus products. He was patient and friendly in providing me with a thorough understanding of the standard and optional features of the 2011 GS-350 AWD Sedan. On his own initiative he provided me with a list of the safety features in this Lexus model that would reduce my automobile insurance premiums. 5. Dr John Darvish and the rest of the Lexus of Silver Spring staff MUST BE Proud: of the skills and abilities that ALEN BAIK POSSESSES AND UTILIZES DAILY IN ACCOMPLISHING HIS GENERAL MANAGERS OPERATIONAL AND MANAGEMENT DEALERSHIP FUNCTIONS AND RESPONSIBILITIES AND WITH RESPECT TO HIS LEADERSHIP, AND PROMOTION OF EXCELLENCE IN CUSTOMER SERVICE,ASSISTANCE AND SATISFACTION PROGRAMS AND FURTHERMORE, ALEN'S CONTRIBUTIONS TO LEXUS OF SILVER SPRING'S IN MEETING ACHIEVING THE DEALERSHIPS YEARLY AMISSIONS, GOALS AND OBJECTIVES. 2.

royce1176

May 24, 2011

I recently flown from Michigan to Maryland to purchase the Lexus ISF at Lexus of Silver Springs. James Park was very friendly and professional, on top of that informative about the ISF I was purchasing. I was very satisfied with all the answers I had questions too before I had purchased the vehicle. The staff were friendly and made my buying experience enjoyable. I would recommend him to anyone interested in purchasing a Lexus. Especially, that I had a good deal on my ISF!!

ricksarter

May 20, 2011

I saw the car I wanted online and went to Lexus of Silver Spring to make the deal. The Sales Consultant, James Park and Senior Sales Manager, Tony Ramazani helped make the transaction quite painless. I was able to negotiate a reasonable price for my pre-owned vehicle and a few days later I had to take the car in for a service check. They got me in and out in a timely fashion. Thanks guys.

pawelmaciag

Apr 30, 2011

This is the fith vehicle purchase I have made and my first from lexus of Silver. Working with Joe Leonard - director of pre owned operations at Silver Spring Lexus(2505 Prosperity Terrace zip 20904)was very good experience and have crucial factor to my purchase decision.I can honestly say that he is an excellent manager, very easy to communicate with, takes care very much of customer even after purchase. I have higly recommended Joe to my coworkers already and to visit Joe Leonard once they will be ready to purchase the car. Let me conclude :this is my fift car I purchased since 1995 and definitely it's my best experience with the dealership, especiaLly management.

Magfixxer

Apr 19, 2011

Dealer ripped me off I purchased a new car,a used motorcycle and 2 used cars and they sold 22,000 from me when I was sick they loss my 15,000 down payment and over charged me for a used car. This is not guess but has been priced varifed by a lexus manager. So if you want to get ripped off to to Lexus of Silver Springs. I should not have rated service so bad but I wanted there ratings to drop.

MKothari

Apr 18, 2011

I have been leasing/buying cars from Lexus of Silver Spring for over couple decades. I find it to be very professionally run. Alen Baik, has always been very courteous, professional and helpful. He takes the time to answer all the queries (however trivial they may be) in a very calm way. We are a family of 3 kids and my wife had some very specific questions to which he and Kim (salesperson) provided appropriate and honest responses. At no point, did we feel pressured or misguided. The paper work that followed was also very efficient and we did not have to wait or find surprises when we were doing the paper work(as we have heard some horror stories from our friends on other dealerships). Kim explained all the features of the car in a very professional manner and did not mind repeating them - though we were aware of lot of clients in the dealership that day. It comes as no surprise to me that people come to Lexus of Silver Spring for their vehicle needs as Alen Baik runs the dealership in a very professional way with a very keen personal touch. I find all the functions of the dealership to be very efficient and caring. That is the reason for our rating and we would be happy to provide any other feedback if needed.

Ravens Fan

Apr 4, 2011

Our family has purchased 2 Lexus RX350's from Lexus of Silver Spring.We can honestly say that having shopped several of local Lexus dealers we found our experience with the staff at Silver Spring to be the "BEST". Be sure to ask for Joe Leonard as his expertise, professionalism and follow-up will leave you wanting to refer your friends and family without regret! This was truely an experience that exceeded the car buying expecation. Keep uo the great work!

jessy_nguyen

Apr 1, 2011

If you're in the market for a great car & outstanding customer service; this is definitely one of the best dealership around the area. I recommend & take all my family & friends to Lexus of Silver Spring to find a vehicle before going to any other dealership in the area. Allen the General Manager of the dealership goes above & beyond to make sure that you are 110% happy & satisfied with your whole vehicle purchase experience & Alex the "Certified Master" Sales/Leasing consultant will tell you everything you need to know about the vehicle & make sure the purchase process is fast & simple... My family & I purchased many vehicles from this dealership for the past 10 years & will always come to this dealership to find our next vehicle. One of the best thing about this dealership & you won't find many dealership is that they make you feel like you're family... =)

ESBaker

Mar 23, 2011

Our experience at Lexus of Silver Spring exceeded all of our expectations. Salesman Ony Agugua was friendly, courteous, and knowledgeable about the product. In fact, when we've got to talking, it was hard to stop. We discussed our backgrounds, and I learned that, like myself, he was a mathematics student in college. He showed us the cars we were interested in and helped out when we had a problem with the seat belts. On a previous visit, he helped my (Edith's) 94-year-old mother get into the cars we looked at. All in all, it was like talking to an old friend whom we had known for a long time.Used-car director Joe Leonard worked hard to make our experience a seamless one, from our initial greeting, through the financing of our automobile, to the necessary detail work that we would have found tedious had we had to do it. Though he was with us least of all the people we worked with, his presence was felt throughout our visit.Sally Mehsud helped us through a mountain of paperwork, making what could have been (and what usually is with most other automobile dealers)a horrible and boring experience utterly pleasant and interesting. Leading us through the signing of the forms, she discussed her background and experience in the United States with such ardor and enthusiasm that we were infused with her spirit and delighted at how much we learned.Do other dealerships have such bright and affable people as the ones we met at Lexus of Silver Spring? We hardly think so; at least, we've never met any that could match these individuals in sheer intelligence and personality. We came in expecting the worst, but because of all these people and their commitment to serving us, we had an experience that will bring us back to Lexus of Silver Spring time and again.

Braun

Mar 10, 2011

I came to Lexus of silver spring after having a horrible experience at another Lexus dealer. As soon as I walked in I was greeted by the general sales manager. Rather then passing me to sales person he spent over an hour chatting with me finding out what my needs were and then walking the grounds with me to show different cars. I am sure he was very busy and has sales people to do this but he took the time. My sales person a jay was great also. My two hours spent at Lexus of silver were exactly what car buying should be but it has never been anywhere else. Wow what an experience I will never buy a car anywhere else. I implore everyone looking for a car to go see Amar at Lexus of silver spring.

mrsloy

Mar 7, 2011

I was satisfied until 2wks ago. I called several times, left several msgs. Either I couldn't get through or lft a msg and no call back. Either time!When I finally got through, no appts available. I am VERY DISAPPOINTED! I will probably not use the service department at Silver Spring Lexus again. I understand that there have been recent recalls. If you expect to retain the remaining customers that you do have, you should be willing to treat them accordingly. I WAS loyal to Lexus, but now I am beginning to rethink my choice. I am in the market to buy again...I may not buy Lexus due to the horrible experience...but I most definitely WILL NOT buy from Lexus of Silver Spring.

mquinn01

Feb 28, 2011

Recently took my ES 350 in for its 20000 mile service. It was fast and efficient. The employees are always friendly. My salesman, Alex always says hi when he sees me. I will continue to use the dealership for service and plan to purchase my next car from them.

seogchunlee

Feb 9, 2011

Lexus of Silver Spring provided me and my wife a truly luxury experience.Everyone there was very friendly and professional.Our sales consultant, Kenneth, was very very respectful, honest and professional.He and all the staffs there showed us how luxury car buying experience should be.Thank to all at Lexus of Silver Spring.

lilacesolo

Feb 7, 2011

I was very impressed with the dealership during my purchase, in particular my sales person Trevor Warwick. Since then I have been blow away by his continued expertise in handling all of my maintenance issues. I received rockstar treatment every trip.

new buyer0101

Jan 20, 2011

I recently purchased a GX 460 model from Lexus of Silver Springs. The personnel were friendly which made it an enjoyable buying experience. Evan Cargill is an outstanding individual and I would recommend him to anyone interested in purchasing a Lexus. From the moment I walked in the showroom to the time I drove the vehicle away, Evan was very professional, courteous and above all very friendly. Evan was very patient and really took his time to explain all the features of the vehicle and ensured I was familiar with them before I drove off. He even called me while I was on my way home to make sure everything was okay and answer any questions I may have had. Thanks Evan!

douglasyoon

Dec 10, 2010

I just signed a contract for new LS460L RWD.Great experience at this dealer.Fantastic services.Super!!!! Great!!!!Ask Evan for Buying car!!!You'll be very happy to have a great services!!!Every employees are friendly and super customer Service.Very Good Management

esalomon

Nov 3, 2010

Joe Leonard is the General Manager of Lexus of Silver Spring used cars and has gone out of his way to make my experience buying a car more than positive. In every way he tried to make me happy and he succeeded. Even after the sale, he continued to help me and even came to my house personally to fix my garage remote in the car! You are the best JOE! Stan from new car sales came with Joe and was more than friendly and helpful. I am sold on Lexus of Silver Spring. Their friendliness and cooperation goes above and beyond. Many thanks to both of you! I highly recommend buying with Lexus of Silver Spring!

Myron123

Sep 16, 2010

As a Director of Sales I fully expected the haggle treatment that most people associate with car dealers. This is certainly not the case here at Lexus Pre Owned Dealer here in Silver Spring. From my first contact with Adebayo Ojo to the Sales Manager Joe Leonard going out of his way to introduce himself I was floored. The courtesy and professionalism here is unmatched. I have bought many cars in my life from BMW to Chevrolet and can honestly say that as long as I continue to live in the area I will never shop for a car anywhere else again. It was the best car buying experience of my life to date hands down.

Winelover

Sep 15, 2010

Purchased an Ultra Luxury ES350 and the service was so great that we brought a gift for exceeding our expectations.We got home and seen a scratch on the rear bumper and were worried that the store would not help us. Well not not only did they help, they were awsome, the entire team headed up by Joe Leonard. Thanks for for caring about your customers. We will definately refer all of our friends and family. Keep up the great work

lx470tuner

Aug 30, 2010

I went in for a routine service. The appointment process went without issues. Also my service manager was very pleasant to work with. He had the loaner vehicle waiting for me, explained the entire process, and was knowledgeable enough to answer my questions and requests in a satisfactory manner. However, it all went south from there. My vehicle was returned to me with parts of the interior pieces hanging off from their trim. My door control module was not properly secured in the door panel and it had popped out when it was returned to me. Also the TPMS reset button was hanging out of it place. Lastly, there was a screw on the floor to which it was never secured onto (it turns out it was a screw for one of the panels). I went in for a routine service!! why the !at#$ were the interior pieces touched in the first place?! Fortunately I was able to repair them myself after the discovery (after I've gotten home). This just tells me that these guys will put on a smiling face but will treat your vehicle like crap after they see you ride off of their lot. I sensed no respect for my vehicle what so ever and am not going to go back to this dealer. Good riddance.

atruong

Aug 27, 2010

BEWARE! They love to play the bait and switch game. My husband and I was at the dealership and left because the price was too high. Email was sent shortly for the RX 350 AWD w/Nav 2008 Cert. Price was very good. I told her there was another one I liked (Silver - the first one was black). I asked her if both were still avil. She said yes. We drove a good 2hrs to get to the dealership. The black one had been sold but she failed to mention that. The silver one did not come with cert. The price was higher than the black one. She said she can add the warranty. It is now 8PM and she said she can't match the price she had quoted me. She brought out another car (said it was silver but it was bamboo pearl). She this one would be around the same price as the black one. The bamboo pearl had rust on the side where it had been hit!!! Sale rep. deniled quoting me the price till I showed her the email. Then she said that was for the RX 350 with out nav. Just beware. They are full of games! Take your money and go to a dealership that will treat you with more respect.

tonybrit

May 4, 2010

Actually the sales experience was good, but the finance team stinks. My husband and I leased two (2) ES 350s on 4/10/2010. We traded a 2006 ES 330 and a 2003 Benz E320 both had payoff balances. As of 5/3/2010 neither one of our trade-ins have been paid by Lexus, despite the 15 day payoff notices given by previous auto lender Citi-Financial. Fifteen days from April 10th means the payoffs are due by April 25th. As I said it is May 3rd and the payoffs have not been received by Citi-Financial. In the meanwhile we are receiving calls from Citi-Financial requesting payments that were due the 16th and 18th of April. We did not make these payments because we knew the payoff quotes wer good thru the April 25 and we never imagined that Lexus would not honor the aggreement. We have called and spoke to severals financial reps at the dealership and we're being told the checks are in the mail. We held a conference call with Citi-Financial and Lexus, Citi asked for copies of the checks and the Lexus rep said they would have to make a request for them, then Citi asked for the mailing address used Lexus need to request that too. The accounts are still accruing interest and the payoff balance given on the 10th are no longer valid. I asked the lexus rep about the aditional monies that will be due as a result of the delay and she didn't have an answer for that either. My husband is freaking out because he is concerned about our credit. This ordeal is frustrating we have spent countless hours trying to resolve this matter. We both want to return the vehicles, besides our first vehicles were a lot less trouble. I will let you know the date the cars finnaly get padi off.

jwashington

May 2, 2010

Lexus of Silver Spring was the last dealership I visited because of its low rating on Dealerrater.com. I had been to Sheehy in Annapolis and Lexus of Rockville, but was unable to find an LS 430 with navigation and decent mileage in my price range. To my surprise, I had a great experience at Lexus of Silver Spring. My salesman, Walid Ahmed was professional and extremely knowledgeable about his product. I would highly recommend him to anyone considering purchasing a previously owned Lexus. More importantly, he was not high pressure at all which would have been a huge turnoff. Walid pointed out lots of features on the LS 430 I selected while I sat in the driver's seat and tried them out. I had to take delivery of the car the next day, and Walid saw to it that I was given a loaner car. He went over the main features of the loaner car, also, which I appreciated. When it came to negotiating the price, Walid briefly spoke with his manager, Amal Adnan, only once. I had heard stories of marathon back and forth haggling at car dealerships, but the sales manager offered a more than fair price, in my opinion. So far, I am enjoying my Lexus tremendously. I had to take the car back once when the low pressure warning light came on just days after purchasing the car. The service manager discovered that the mechanic who serviced my car when it was traded in had failed to reset the light after he replaced some of the tires. It took all of 5 minutes to fix and fortunately I do not live far from the dealership. I would definitely go to Lexus of Silver Spring again to purchase a car (ask for Walid). Hopefully, my experience with the service department will be a good one as well.

shana2006

Feb 10, 2010

I bought my car Oct. 2008 and have had issues ever since, I initially wanted to buy the car retail but since they tried to sale the car to me with a ridiculous car note the bank decided to have me least the car first. I was told to make a payment of a certain amount from the 2nd financial clerk I dealt with and found out 2 months later that I was deliquent on a payment the paperwork was incorrect, it took me 1 sales manager, Ms. Tammy Darvish, and the store manager to come with the idea of a deferment of payment. I received late and they were incorrect in the midst of that my credit score was accruing late notices. Mr. Amar (store manager) blew me off and eventually I guess got frustrated with me and just told me to sign the incorrect documents and send them back. I did no such thing I paid the missing payment eventually and called LFS about the late notice on the account, they informed me that I have (8) 30 day late notices on my account. I was informed of the number of times that Mr. Amar called on this particualar situation, which I knew he only called twice. I have annotated each time I have spoken to him and what he said his plan action was going to be. I called him twice in Jan. 2010 and received his voicemail and have received no feedback from him. LFS told me that they need a letter from the dealership to clear the late notices on my account and the late charge. I am dealing with a military lawyer at this point (I am in the Army) over a year and I am still be annoyed by their lack of customer service and error on their part. If it were there credit being in jeopardy Im pretty sure the reaction would be different. I am also requesting that the Lexus of Silver Spring be put on the military blotter to be blackballed. This is unaccepatable that I have endured this and by a luxury car dealership, I have had harassing calls at home and my workplace due to this.

bob schmukler

Sep 5, 2009

I brought my car in to repair what they didn't do right the previous visit, plus I needed to have the annoying low tire pressure warning turned off. AS I have MS, I couldn't stay long. AS I never talked about servicing the car, I overlooked the fact that they added a service to my visit. I had the oil changed and serviced at 10 K. the car had 14.7 K. I called Lexus and verified that all I needed to do to keep my warranty in effect was an oil change at 10 K, which I had done. I also had all the fluids checked. In my hurry to get home, I overlooked? that they had added a full service to the visit, which I didn't need. When we argued about it the asst mngr finally agreed to split the $196 expense with me, which took an hour to happen. What I got was a $100 credit at the dealership, not what I was promised. I have filed complaints with the ADA and my credit card. Beware, they are dishonest and thieves.

gwu301

Jun 3, 2009

The dealership were nice to talk to intially but when deal came in papers, they gave me a higer price for the vehicle and on top of that, the worst part - they cheated on papers, told me they are charging certain interest of credit for the new purchase but on papers, THEY USED A HIGER PERCENTAGE THAN WHAT THEY TOLD to calculate my monthly installments. Even after few days later when I did calculations myself and went to the dealer, initially they refused to admit that they have used a higer percentage but when I did mathemateical caalculations in front of them they admitted they have used higher percentage but also told deal is done and they wont do anything. very rude and unfriendly atmosphere and after yr deal is done, nobody wants to talk to adress issues, make faces while you are there - never buy it from them - worth tarvel those extra miles to look for good dealer.

motomac

Jul 24, 2007

This is my first experience with buying a Lexus and I found it to be the most pleasant experience I've ever had with an automobile dealer in my 40+ years of car buying. The salesman was very straightforward with his answers, showed me exactly what I wanted, and knew his product through and through. Inside the dealership, every other employee was friendly, courteous and helpful for the entire duration of the purchase. I would highly recommend this dealership and this salesperson if you are looking for a new or used Lexus. You won't regret it one bit!

TheStevieman

Oct 21, 2005

Experienced both sales and service at this dealership, both of which are botched by poor management. Totally undeserving of the Elite of Lexus Award.As for sales, I had ordered a car from them right at the end of the model year at a point where they would be unable to re-order the same car (a pretty rare color combo) without waiting until the next year (would gave cost me $3,000 more). Well, you guessed it, they ordered the wrong color. Contacted another dealer, Lexus of Annapolis, who had the car in stock so I bought it from them. Talk about an inexcusable mistake...As for service, I originally brought the car there because their service was significantly cheaper than other dealers. Within 20,000 miles they damaged the car twice, once by washing it improperly and the second time by backing it into something and then trying to hide it. The first time I got a detailing credit which was fine, the second time I was treated like a theif by the service manager there as he attempted to refuse to allow me to have the car repaired at my own shop (if they can't wash it or park it without messing it up, why would I let them paint it) and ultimately refused to compensate me until after I had come out of pocket for the repair I decided that they weren't worth my $100 an hour anymore. I use Lexus of Rockville for service now and am very pleased.Service advisors at SilverSpring were friendly and trustworthy, but they can't help the poor management.