Used Cars for Sale at Lexus of Warwick in Warwick, RI

Raymond J Stewart

Jun 14, 2016

I have never done any business with this company. But I was very happy to talk with the sales man. There was no pushing to buy a car at all. I was very impressed.

Eileen

May 28, 2016

Good experience. They provided a quick quote and happily answered all questions

CV

May 23, 2016

Purchased a new NX as part of a weekend promotion for current customers. Traded an Infiniti. The dealership was swamped and staff struggled to keep up with the interested shoppers. The finance department was particularly understaffed. I worked with Craig who was very informative - no pressure just wanted to please. I would highly recommend you ask for Craig is you go to Lexus. On pickup day I worked with Randall to go thru all the bells and whistles. He was patient and very helpful. Overall a very good dealership but I would recommend that you not shop on a promotion weekend or expect to wait a very long time.

Ed

May 17, 2016

My first contact was with Sabrina Campos. She fielded my initial questions and took my offer to the sales manager which was accepted. I then worked with David Wagner to finish up the sale. Everyone was friendly, transparent about the deal and accommodating about my schedule since I was coming from out of state. This all let to an outstanding experience and a very satisfied new car owner.

Amedeo

Mar 23, 2016

Hats off to Inskip for having the best customer service department around. My Lexus is taken care of in a superb manner. Always ready to help, Peppino has been the friendliest, most informative, and helpful person that anyone could ask for...Thanks!Amedeo Mega

Kevin Wagner

Feb 1, 2016

I bought my first Lexus a number of years ago from a private dealer. I loved the car from the moment I drove it. I travel with business everyday and recently passed 290,000 miles on the car. I began having nickel and dime repairs on a regular basis. and quite honestly, the car gave me all it had. My wife suggested looking for a newer used Lexus with hopes that we could get the money and mileage out of another one. I searched for a while but never found what I was looking for. I found a similar model to the one I had at Lexus of Warwick. When I called I spoke with Richard Johnson. He said he thought the car was gone but wasn't completely sure. He called me back and informed me that it had gone to auction but could try to pull it back if I was sincere. He got the car back and I went in the next day for a test drive. I knew it was what I wanted 10 minutes into the test drive. Richard, the finance personnel, the mechanic who swapped my plates. Everyone was 2nd to none. I actually left some personal items in the car and Richard reach out to let me know he retrieved them, and they would be waiting for me upon a return visit to the dealership. I need it serviced and Richard went above and beyond by setting my appointment and giving me a "Loaner" for the day so I wont miss any work. If you're looking for a new or used Lexus? Reach out to Richard. He treated me with professional respect and went above and beyond knowing there was a chance I may not even feel the car was suited to me. When I'm ready for another one, I'll be reaching out to Richard Johnson again!

Ralph Almonte

Jan 18, 2016

Since 2003, my wife and I have purchased three new Lexus automobiles from Lexus of Warwick.We have always had them serviced there when needed. We have always dealt with your service advisor Peppino Palladino who we think is a great person. He is honest, respectful,friendly and responsible. We hope to continue doing business with you for many years to come.

Paul P.

Dec 8, 2015

My wife and I just purchased our new car from Lexus of Warwick and couldn't be happier. The staff were all excellent, especially our sales associate David Poccia who made the process most enjoyable. Thank you.....Paul

Ann-Marie

Nov 2, 2015

Excellent and quick. I asked Ray West to keep an eye out for a gently used Rx350 with low miles, like new and certified. He called me Thursday evening with one to look at, I went in Friday morning, test drove the car and picked it up on Saturday. It is my 2nd RX and other than a Lexus LX I can't see myself driving anything else ever! Very appreciative that it was a quick sign and drive process as we are very busy (like everyone these days)! The excellence we have come to expect from Lexus of Warwick is exactly what we experienced in the sales and finance process. Thank you.

Amy L.

Oct 16, 2015

Purchased a used Lexus RX350. Richard Johnson, Salesperson, was wonderful to work with. He was respectful, honest, responsive, friendly, and very organized. He made us feel very special and we enjoyed working with him. We drove 3 hours from Maine to purchase the vehicle and the process was very efficient. Car was immaculate and dealer had done extensive service to the car before we purchased it. Thank you for a great vehicle and a great experience!

Song

Jul 23, 2015

This place is horrible. had to be the worst buying experience of my life! Worked with Seth Swagger who screwed up my whole account and had to get the GM to help me out because no one else will

Song

Jul 23, 2015

Go somewhere else to buy your car. They have no idea how to run a business! The managerment and sale just want your money and forget about you!

Lexus Lady

Feb 24, 2015

I am a loyal Lexus driver so when I totaled my ES 300 I went looking for another Lexus. I worked with both Erich and James on the purchase of 2011 Lexus ES 350. I was well worth it to me to travel to Warwick from Connecticut to make this purchase. I felt I got excellent customer service at a professional dealership, and at an excellent price! I would recommend this dealership to everyone I know.

RonaldG

Feb 13, 2015

It was a Saturday early in the morning. My first time I have been there at Lexus of Warwiick. I had a wonderful and amazing experience that I will never forget. I can see the Smiles from everybody's face.Good Attitude. Make me realize that I was Home. That day was Patriot against SeaHawks, It was a big day for Patriots Nation. BurkHardt was doing an excellent job to make me buy the Lexus. KYle did a wonderful job for me in finance. Karine knows how to fix things. She's the best. love her. even Pat Clifford Makes me thiink that I"m in a Restaurant, asked to serve more chocolate. Everybody did a wonderful job. I will make sure all my friends and family are going to get their next car at this dealership. Love you Guys. Thanks for your Help.Ronald Ganthier

BMarie6138

Jan 12, 2015

So my boyfriend and I were looking to trade in our 2005 Honda Accord when we were informed about Lexus of Warwick. We made the inquiry on the Lexus we wanted and within a day we received an email back about the car. So we decided to take a trip up to the dealer and check out the car lot.. When we stepped inside we were greeted by John with a smile and a firm handshake. We told him about the inquiry and then he pulled the car up to the front door. We instantly fell in love with the vehicle we had planned on purchasing.. We sat down with John and discussed the process we would be going through in order to make this purchase final. Not once did he try to pressure us into making a decision on the spot. The numbers worked out perfectly... Usually car dealers try to low ball with the offers on a trade in... But not Lexus. They offered us more than we expected.. Which left us smiling. Tomorrow we go to sign the final paperwork to our new Lexus and couldn't be more excited. So Far we have experienced nothing but awesome customer service!! If you're looking to buy a Lexus I would definitely recommend this dealer and the associate John A.. Thank you John!! - Brianna & Andrew (:

Bob

Nov 21, 2014

Wow !!!!!! Other car dealers should send their car salesmen to Lexus of Warwick to learn how to win the respect of their customers. Great experience. I look forward to servicing my new car at this deal ship because I know the service will be done right and fair. "Lexus of Warwick is on your side"

ACKDRIVER

Nov 10, 2014

I've bought about a dozen cars over the last 40 years, including one of the first Lexus Sedans (LS 400, I believe). So I'm a believer in the quality of their product. I traded my 2005 Jeep Laredo for a lot less than I thought it was worth, but I still feel the net price was fair for a 2011 Lexus RX350 with low miles. This was my most enjoyable buying experience of the dozen. Dave Poccia was expecting me. He was professional, friendly, honest and gave me a lot of his time. We drove two cars before I decided on which one. I had fully intended to get a price and move on to three dealers in MA, but at the end of the day (and we WERE at the end of the day) I felt the few dollars I might save were not worth it. Once the test drives and negotiations were over, Jackie walked me through the legal, warranty and financial matters. Also very professional. I would recommend Inskip Lexus (Lexus of Warwick) to anyone.

Emery Eaton

Oct 29, 2014

Totally unimpressed. I was very interested in buying a vehicle that they had on the lot. I made it very apparent that I was interested and wanted to make a deposit to come look at it on my day off. They never got back to me on the deposit information that day. Next morning I called and they took my info again and claimed they would send the deposit info immediately. Never happened. Called back again to find out there was an appointment made to look at it the afternoon before (after i told them I wanted to make a deposit on it) and that if it did not sell I would be able to make my deposit. Needless the say the vehicle sold. All I got was a sorry. This dealership is the reason people have horror stories from buying cars.

Jim West

Oct 1, 2014

I bought a slightly used 350 ISC in December of 2013. The car is beautiful and runs great. The problem is that I am unable to register in my home state of Oregon because the car has a lien on from the previous owner and they need a copy of release of lien. My DMV says that it probably a repossessed car. I originally worked with Korine who said she would straighten out the matter. She did nothing and eventually stopped returning any calls. While Korine was on vacation Jackie took over her roll in financing. She was eager to help but came up with nothing and eventually stopped returning my calls as well. I requested a manager, so in comes Neil. He said he would find and email me a copy of the release and send me a hard copy. Two weeks later, no email or hard copy and now Neil won't return calls. I have messages with Jason, another manager but he has never returned a call. It seems like office policy not to answer the phone and always let it go to voice mail. I am completely frustrated dealing with Lexus of Warwick. Mind you that it is Oct. 1st and I still don't have my car registered.

Karen

Jul 9, 2014

I researched the Lexus, Audi, and Acura SUVS, and I visited six different New England dealers. Hal, and the entire staff at Lexus of Warwick, made me feel welcomed, valued, and relaxed. They were far and away the most professional group of people I've met in a decade. I test drove one particular vehicle four times...once with my children, once with my husband, and twice by myself....and each time, Hal treated me as though I was a welcome addition to his busy day. When I finally made a decision, the purchase was painless and more than fair. When I picked up the vehicle - a certified preowned- it was presented with a bow and the technician spent an hour with me going over the car's details. Today, when I picked up the registration and found that Hal was on vacation, another salesperson took care of the details himself and was incredibly gracious. The genuine regard for customers, and the superior experience, are truly to be commended.

LollyinRI

Jun 11, 2014

I was nicely surprised to actually purchase a Certified 2011 Lexus RX350. I had stopped in to simply share my wish list. I never expected them to have what I was looking for. Erich was the reason I made my purchase. He knew the inventory and showed me what I wanted. He was a pleasure to work with. The whole process was painless. I also appreciate being treated as special as someone that bought a brand new vehicle. It meant a lot to me and made the whole experience one I will never forget. Thank You!

Marie & Tommy Hine

Apr 9, 2014

From Jim the salesman, to Karen the finance expert, to Matt the delivery specialist, Marie and I couldn't have felt more welcome or been more pleased with our first car-buying experience with Lexus. Roger Penske should be very proud of the true professionals he has in Warwick. The red-carpet treatment, accompanied by the employees' warm applause and the red bow display at our departure, only added to the thrill for these first-time Lexus owners. It was, without a doubt, the best car-buying experience of our lives.

Rob D.

Mar 29, 2014

great overall buying experience again. second Es 350 I have purchased at Inskip. Dave Poccia was easy to work with and great guy. car delivery process a lot of fun. car in great shape. they did great job on minor body issues before delivery of car. would highly recommend to others. fairly priced car.

Michael

Mar 2, 2014

Professional all the way, simple to the point, no drama.

TimInMass

Feb 18, 2014

I was a previous Lexus owner (2003 IS 300) and with such a great experience with that car I only considered another Lexus. I researched and shopped around for months and I found several Lexus IS's I was interested in. I met with Richard and he was very accommodating, no sales pressure, he just simply presented the facts such as around the value of a certified Lexus versus non-certified, etc. Then when I noticed a price drop on a IS 350 I quickly contacted him and even negotiated the deal over the phone (I live an hour away). This was exactly what I wanted to do, I didn't want to drive an hour away and not be able to reach a deal. I wouldn't hesitate to recommend Lexus of Warwick to anyone.

Maureen M.

Feb 11, 2014

With all the considerations to make when buying a car, we couldn't have asked for a better and more knowledgeable salesperson than Hal Pelit. He was very helpful with sorting out all the options and explaining exactly how to use all the features. When we went to pick up the car, to my surprise, it was covered and wrapped in a huge red bow! We were also very impressed with the level of service offered to us, which puts the customer's convenience as a top priority. We are very happy with our purchase and would highly recommend Hal and Lexus of Warwick without hesitation. It was a five-star experience all around.

G.

Jan 21, 2014

Overall the best Lexus dealership in Southern New England!

PattiC

Jan 4, 2014

Our Sales Consultant, Elisha Thomas, made purchasing our new Lexus RX350 AWD pleasant and enjoyable! We felt her presentation was clear and she instilled a sense of trust that made us confident throughout the process. We were more than satisfied with our experience and will likely purchase our next car from Lexus of Warwick.

Gevork

Dec 31, 2013

I walked in and was immediately greeted by the sales agent Hal Pelit. He made it really easy for me to choose exactly the car I want based on my price range and requirements. The service I received was superior and I would definitely recommend this dealership to anyone including my family members and friends. The car is perfect for me and the Inskip staff are extremely nice and helpful. Thanks!

Gevork G.

Dec 28, 2013

I walked in and was immediately greeted by a sales agent (Hal). He made it really easy for me to choose exactly the car I want based on my price range and requirements. The service I received was superior and I would definitely recommend this dealership to anyone including my family members and friends. The car is perfect for me and the Inskip staff are extremely nice and helpful. Thanks!

Sharon

Dec 16, 2013

Just bought a Lexus from Lexus of Warwick. Great experience, beautiful car.

Kathi

Dec 13, 2013

This was a wonderful experience. James Ferreira made me feel totally at ease and had my best interests in mind at all times. I am in total awe at the opportunity a customer has to drive in with one car and drive out a few pressure-free and hassle-free hours later in a new or pre-owned car of their choosing. Everyone from James Ferreira, my salesman, to Karine for the financial transactions was so friendly, welcoming, and so very proud to be a part of the Lexus of Warwick family. I will definitely recommend your dealership to any and all that ask. p.s. Their service is awesome!!!!

Lexus GS350 Owner

Nov 30, 2013

Marc Belleville was the service advisor on my 11/13/13 service visit and he was very courteous and professional. I brought my 2010 GS350 in for a recall to correct a potential problem with the VVT actuator gear assembly. I was fully satisfied with the work performed and my interactions with all of the personnel at Lexus of Warwick. Nice job!

PJ1321

Nov 22, 2013

This is the second vehicle purchased from Lexus of Warrick. I was extremely pleased to discover that Rich Johnson is still working there. His many years of experience come in handy when explaining the operation of all the vehicles systems. Hes patient and takes a much time as necessary to insure that you are comfortable with your vehicle before you drive a way. His attention to detail and commitment to complete customer satisfaction is uncompromising. The detailing and service departments are something you have to experience to appreciate. Whether you purchase new or used, you are treated with respect and the utmost courtesy at all times. Don't think that their amazing facility and level of service means that it will lessen your ability to get a great deal. Not so, I do my research and I get the most for my money at Lexus of Warwick.

Paul McConnell

Oct 1, 2013

I recently leased my first Lexus at Inskip Lexus. Very happy with the whole experience. My sales associate, David Poccia was the perfect combination of low pressure tactics and solid information. I explained to him what I was looking for and what I wanted to pay and he provided many options that fit my price range and driving habits. Once I decided on the car, I was able to fill out all the paperwork and drive away the same afternoon. I always dread the traditional hard sell when buying a car, especially at a new dealership. I was pleasantly relieved when dealing with David. He was friendly, informative and low key, making the whole experience a joy.

Andy P.

Sep 28, 2013

I brought my 2010 Lexus GS350 for warranty service at Lexus of Warwick. Even though I purchased the car from a private party I received top notch service from their dealership. My service advisor was Kelvin Almonte. I spoke with Kevin the day before my appointment to check on the warranty status of my car and he was extremely helpful in explaining my coverage, and he had general knowledge of the issue my car was having. Kelvin also followed up with my questions via email which I liked. I'll admit, I was a bit apprehensive about taking my car to a dealership I never used before, but after I had my car repaired, I was very impressed with the entire process and staff. I would not hesitate to have my car serviced at Lexus of Warwick in the future and would strongly consider buying my next car there. Great customer service!

Phyllis

Sep 25, 2013

I live in Connecticut and have been driving 45 minutes each way to have my Lexus RX350 (and previously, RX300) serviced at Lexus of Warwick because the service is consistent. I know I can expect to be treated with courtesy and fairness....as was the case at my most recent maintenance with Service Representative, Kelvin. I was visiting friends on the Cape and drove directly to Warwick -- arriving an hour ahead of my appt. time. Kelvin was helpful in accommodating me and arranging for a loaner. He called me on my cell to discuss some unscheduled work that might need to be done and together we figured out a good strategy. Now, why would I go anywhere else for Lexus service??

oneofakindhotboi1

Sep 22, 2013

The first time I went here they took 2 hours to do an oil change. They did do it for free which was nice. But they lied and said I needed 2000 dollars worth of repairs on my new used car. Next time I made an appointment to get a duplicate key made. I brought it in and they said "oh the key machine is broken". They did not offer me anything for my inconvenience. They also told me it was out of alignment and I just got 4 new tires and the car aligned from my mechanic. They lied to me again! I called Lexus customer care and complained that they didn't compensate for my inconvenience so they covered the cost of the key and I eventually got it free. I will try to avoid this dealership if possible. They aren't that bad but not that good either.

Zhigang

Sep 15, 2013

Recently our old 97 Lexus had some issue and we decided to get a pre-owned ES350 mainly based on our great experience with this 97 lexus. Extremely smooth and reliable. So I started communicating with David Poccia who is the internet sales manager of Lexus Warwick. It is absolutely very nice to do business with him on finding a car. He replies my email so quick! I am really surprised that I got his immediate response after I sent him an email around 10:00pm in the evening. And during our test drive of the used ES350, another sales guy Raymond West helped us and he is professional and easy going. At that time we found the front bumper and some other places of the body have scratches and Ray asked his manager to take a look and they agreed to re-paint the front bumper and took care the other scratches as well. Actually they have done a great job for the re-painting and we are extremely satisfied with our purchase! Kareen in financing was nice and professional too. I would like highly recommend to my friends if they are looking to purchase a new or pre-owned Lexus.

Dehali

Sep 11, 2013

Our experience at Lexus of Warwick was truly outstanding.They have a fabulous team that took us to a different level of car purchase experience. Our sales associate James Ferreira was professional, super friendly and very informative. He took his time to understand our need and helped us to learn about RX450h model in-depth. Then we met the finance manager Karine Correia. She is an absolute pleasure, amazingly helpful, polite, and super courteous. As we started out with a little challenging situation at another Lexus dealership, we were considering other luxury cars when we found this team at Lexus of Warwick. They gave us by-far the best and finest car purchase experience that we are going to treasure and share with all our friends and family for the rest of our lives. THANK YOU SO MUCH FOR BEING AN AMAZING TEAM. We appreciate your high standard and customer value. Overall, we are very happy to be a customer with Lexus of Warwick and looking forward to share a good service relationship in the future. We wish you guys all the very best!! Thank you Karine and James.

Bill Mc

Sep 3, 2013

i initially made an inquiry to Lexus of Warwick via the internet. I was contacted and later met with David Poccia who ended up selling me the GS. The whole process was simple with no pressure. I had narrowed my choices to the GS, 535, and A6. Audi and BMW could not come close to the deals Lexus can provide for the same price car. The BMW sales person mentioned "I don't know how they do it". Overall, great experience.

Robert Ashman

Aug 13, 2013

Buying my first Lexus was an very exciting and a bit nervous experience. Richard Johnson and all of the staff at Lexus of Warwick calmed my nervousness and enhanced the excitement with the utmost professionalism. The Red Carpet personalized reciept of my gorgeous new GS350 F Sport proved to be the "icing on the cake"!

Priscilla

Jun 23, 2013

Excellent, professional and timely service. Mr. Palladino always takes care of me and makes me feel special every time I am at the dealership. I never feel that I am rushed.

Sean

Jun 13, 2013

Buying a car from this dealership was a great and easy experience. Dave with internet sales was the only one that responded to my emails when other dealers never even responded. Erich was also helpful answering all my questions. He was not your typical car salesman, no stress and no pressure sales. Karen was also helpful in the finance office. The car was detailed nicely when we picked it up too. My wife and I were very happy with the experience and would buy another car from them in the future. Sean

Rob

May 31, 2013

My wife and I came up from Newport RI to buy a certified pre-owned Lexus and we were not let down. Our sales person was Gerry Milot. He was an absolute professional who was a pleasure to do business with. Just a great person who was easy going and friendly throughout the entire sales process. Kareen in financing was just as nice. The overall experience is one that I would highly recommend to anyone looking to purchase a new or pre-owned Lexus. A +++

John

May 16, 2013

I had a very positive buying experience at Lexus of Warwick. My salesman was Erich Henry, and he was outstanding! No haggle, no pressure, prompt, and knowledgeable. He even picked me up at the train station as I was an out of state buyer. I would highly recommend this dealership for any new or used car purchase.

Cheryl Laflamme

Apr 17, 2013

I bought my third new IS 250 from this dealership. Bought my 1st and 2nd from MA and CT dealerships. My experience here was superior. Had an appt on a Monday and picked up my new car Wednesday. Found exactly what I wanted. David Poccia was excellent - made my experience very pleasant and efficient. I look forward to maintaining my car there and buying my next new car there!

JKAuto

Mar 15, 2013

We, at JK, have been very impressed with the diligence, promptitude and professionalism we have gotten from Kelvin and Scotty in the parts department. They both go above and beyond the duties of a parts department personnel, trying to find the correct part we are in need of, as well us giving the most accurate price available. Once the part has been ordered, we can count on the promptness of the shipping and delivery of the part we have ordered.We are in Massachusetts, and there are plenty of Lexus dealerships here, but we rather purchase from Warwick Lexus-parts department even if they are out of the state because of the cordiality, customer oriented attitude and professionalism we get from Kelvin and Scotty.Alex JK

FXDawg

Dec 21, 2012

I have to say, The service I received at this dealership is first rate! I did not even buy my car from them and they really did give me amazing service. They offer email specials for oil changes and the like and the value is incredible. Their full priced service are pretty steep though. I've traded in my Lexus and got into a different make of car and I'm a little sorry about the whole service aspect. I'm hoping to receive as good a service at the new dealer. It is another Inskip dealer so, I'm hopeful.If you have a Lexus, get on the email list and go there. I think you'll be very happy.

Annai

Dec 20, 2012

We visited this dealership all the way from New York. Our experience was excellent !! Karine had answered all the questions for us . She was very patient with us. She was extremely knowledgeable and totally professional! It was a pleasure doing business with her and all the other staff at this dealership (do not recall their names)I would recommend this dealer and everyone and anyone looking for any car!

adanhawthorn

Dec 8, 2012

Aaron worked very hard to close this deal. We couldn't agree to terms initially, but he called me later in the week after re-working the numbers. At the end, I got a great price on a CPO vehicle, and they got a loyal customer. Give them a try; I think you'll be happy, and be sure to ask for Aaron. Tell him Nathan sent you :-)

JimmyKrackKorn

Oct 28, 2012

I had a great experience! Seth made everything go nice and smooth. Quality of vehicle is top notch and price was very reasonable. I would shop there again without hesitation.

sportnut215

Aug 29, 2012

Gerry was great to work with as there was no pressure just knowledgeable information regarding the vehicle including honest feedback on the RX350 vs. 450 questions I had.Price turned out to be a little more flexible than others I had experienced and the team of Linda and Mike set me up with the best possible rate. Mike helped with the paperwork and lining me up with only the options I wanted without the pressurized add ons. Great experience!

kds9

Jul 11, 2012

I drive approximately 1000 miles a week, and consequently I spent a long time researching my next vehicle. Once I found the premium 2011 Lexus CT200H online I knew I found a great deal. Working with Lexus of Warwick's Master Certified Sales Consultant Richard Johnson made the whole process easy and informative. Rich spent the time to teach me about the car's many options. With the car's premium audio package, leather package, navigation system, pre-collision system and LED headlamps, there was a lot to learn. With Lexus's reliability and 100,000 mile certified warranty I'm averaging 50 miles per gallon and doing it in comfort with a smile on my face. A happy customer.

jerrymiller

Jun 27, 2012

We had great experience during the purchasing process of our new car. Karine was very knowlegable of the product line. She was very patient, articulate, understanding and considerate. Her approach and professional demeanor made the process enjoyable and hassle free. Michael Silva in Financial Services was courteous and made us feel valued and welcomed. We really appreciate their efforts. Lastly, we also want to thank Neal. He was not your typical Sales Manager. He also made us feel welcomed and was not overly aggressive, as some can be. A great experience. We would recommend this dealership to anyone interested in buying a new Lexus.

ccsweeps

May 9, 2012

Paula is always helpful honest!She is easy to work with too. I would reccomend her to anyone. It is always comforting to me seeing her behind the desk!

Pathfinderperson

May 2, 2012

Long story short, they told me they could not get me financed because even though my credit is great, I wanted to buy an older model car with high mileage (2001 Pathfinder, 145k miles). Even with a fifth of the payment down, I had to wait over an hour for a decision from the finance department. Verdict: The banks wouldn't do it. Okay then. I left.Went to another dealer who got me a good rate on an OLDER vehicle that cost thousands more. No problem getting a 36-month deal.I got a call from Lexus of Warwick a few days later offering me financing on the Pathfinder. Well, to little too late. I took my great credit and my money somewhere else.That's just the finance department, though. The salesman there was helpful for the most part, but you could tell he thought I didn't know too much about cars. I'm a small, young looking female -- but I write about cars for a living and have owned multiple beaters over the years, all needing plenty of TLC. The salesman at Lexus of Warwick told me he would clear the Pathfinder's check engine light before I got a sticker. Well -- it takes about 100 miles for a check engine light to reset. I obviously didn't want him to just clear it; I wanted them to guarantee to FIX THE PROBLEM, whatever it was (he had no idea -- shouldn't they have scanned it before putting it on the lot?). He kept insisting he would clear it -- never specified it would be fixed.I would recommend for anyone buying an older vehicle to hop over to Mass, if only for the 30-day mandated warranty.

nbtao

Mar 2, 2012

I recently bought a pre-owned Lexus RX for my wife at Inskip Lexus Warwick in November 2011. It was a great experience especially dealing with sales associate James Ferreira. James was highly professional and there was no typical salesman pressure talk. After I bought the car it came to my notice that all tyres were new but front two tyres were different brand than the rear ones. When I pointed this out to James he immediately resolved it by putting 4 new tyres of same brand without any additional cost. He even spent about an hour with us to go over all the features in the car and after that did several follow up calls to check if we were fully satisfied with the vehicle. I would also highly appreciate their service department. During several visits I have dealt with Frank Vanner, Peppino Palladino, Carlos and some some other technicians and every time it was a very pleasant experience. They updated the firmware, applied any pending technical service bulletins, and did everything to my satisfaction. After the updates the car drives really good.Overall I will highly recommend the Lexus of Warwick and the sales associate James Ferreira if anyone is looking for a new or pre-owned Lexus.

nbtao

Mar 2, 2012

I recently bought a pre-owned Lexus RX for my wife at Inskip Lexus Warwick in November 2011. It was a great experience especially dealing with sales associate James Ferreira. James was highly professional and there was no typical salesman pressure talk. After we bought the car it came to my notice that all tyres were new but front two tyres were different brand than the rear ones. When I pointed this out to James he immediately resolved it by putting 4 new tyres of same brand without any additional cost. He even spent about an hour with us to go over all the features in the car and after that did several follow up calls to check if we were fully satisfied with the vehicle. I would also highly appreciate their service department. During several visits I have dealt with Frank Vanner, Peppino Palladino, Carlos and some some other technicians and every time it was a very pleasant experience. They updated the firmware, applied any pending technical service bulletins, and did everything to my satisfaction. After the updates the car drives really good. Overall I will highly recommend the Lexus of Warwick and the sales associate James Ferreira if anyone is looking for a new or pre-owned Lexus.

Jlarisa

Feb 28, 2012

I have owned a Lexus LS400, LS430 and now an LS460L. All have been under preowned certified warranties. I am a knowledgable owner and research all TBS's and have all issues fixed. On the last 2 cars, I have dealt exclusively with Frank. He has made sure every one of my issues has been taken care of to my satisfaction. All TSB's have been taken care of and if they cannot fix an issue, he lets me know exactly why. On my latest service visit, I had a driver door hinge and front headlight lamp out at 49k miles. Should not happen. While Inskip disnot take care of it 80025lexus sure did. Fixed at no charge, even though the hinges were not under waranty (when does a Lexus hinge fail at 49k miles!?). Inskip and Lexus corporate keeps me a big Lexus fan.

bbbighair

Feb 22, 2012

My husband and I have purchased two certified vehicles from Lexus of Warwick over the past 10 years and have had both of these vehicles serviced solely at the dealership. Their level of service at both the service department and the sales department is impeccable. We have found them to be very helpful in locating a vehicle that fits our needs and yet not overbearing as some dealerships can be. We trust them so much that we are currently looking to purchase a third vehicle from them for our daughters. This is a top notch dealership!

souzac67

Feb 12, 2012

We didn't end up buying a car at Lexus of Warwick because they did not have the color we really wanted. We did spend some time with Karine, and had a car that we went home to think about, but when we called back it was sold. What little experience we did have with Lexus of Warwick was very good. Karine was knowledgeable and helpful. They don't try to pressure you into buying a car that you really don't want. If you are looking for a Lexus, they are worth your time.

tashley

Dec 28, 2011

very pleased with the service we received --Richard went above and beyond to assist us - he spent an incredible amount of time with us going over all the options in our 2012 RX 350 --he was extremely knowledgeable about the car we were looking for -- was very helpful explaining the pros and cons of leasing as we considered this for the first time - even after our purchase he continues to answer any questions we might have -- would send any friends looking for a Lexus to Richard Johnson and Lexus of Warwick -- on a scale of 1-10, he was a 14 !!!!

helensalem

Nov 27, 2011

Karine was very friendly, and helped me pick a Lexus, I was a very picky buyer and had trouble finding what I wanted, but Karine stayed with me and helped me threw it all, and found me a perfect Lexus. I am very happy with her service and the service I got at this dealer. I am overly satisfied. Everything was outstanding.

psalvo

Nov 15, 2011

I recently leased my second RX350. I was actually going to go with a competing dealership due to a rather unpleasant experience with my original salesman. I was contacted by Lexus Corporate many times asking what I was going to do for the end of my lease. I had explained to them what happened and that asked that I please return to Inskip and they were going to call someone at Inskip to discuss the issues and what I was looking for. I am so thankful for that and the person they had me go and see. I simply cannot say enough about how this person saved not only a customer at Inskip but also with Lexus as I was at the point of returning to Mercedes. Michael Silva, Certified Sales/Leasing Coordinator, at Lexus of Warwick is fantastic. He is a fine example of a true car sales professional. Mike made sure that I got exactly what I wanted and dealing with him was an absolute pleasure. I am sending all of my family and friends to him and I hope when I am ready for my next Lexus that he is still there. Also, another positive part of the experience was meeting Kenneth Golini. He too is a consummate professional. And there is one more person that I have dealt with in the past that made me want to be a return customer and that is Peppino Palladino in service. Peppino has always been wonderful. I am a firm believer that a positive experience with a car dealership goes well beyond the sale. All of these gentlemen are not only true professionals but they are well educated about their products and processes. These are the kind of people you want representing your brand. Lexus should continue to retain these employees and use them as an example to other employees who may not be at that high standard of excellence (especially at Inskip whose names I will not mention). I highly recommend Inskip and Lexus. Michael Silva is the reason I stayed with Lexus. I would recommend that all future and current customers go to Lexus of Warwick and ask for Michael Silva.

joe joe

Oct 31, 2011

I called about a used IS250 asked about a color told me i dont think we have that one but i have others ..... lol what a joke drove 40 minutes from another state thinking hmmmmm all those IS250 on this site im sure i will find one that i like, well when i arrived guess what they had only two used 08s and one dirty used 09 on the lot, but on cars.com they list about 20..... so i now own a benz.I hope this review will help you from not wasting your time as they wasted my time

Raeber

Oct 18, 2011

My 2006, GS 300 and my 2007 RX 350 have been serviced by Lexus of Warwick since 2009. Paula Tiburcio has been our service representative since we started visiting Lexus of Warwick and we have always been greeted with a friendly smile and prompt service. Last week, my GS 300's sunroof stopped working properly. The price of the repair was over $3000. Paula contacted Lexus Corporate on our behalf and the repair was covered %100! She said we were great customers - I think Lexus of Warwick is a great dealership! Thank you Paula and thank you to all of the people that helped make this happen for us. We are Lexus fans for life!Sincerely,Tod and Kirsten Raeber

dtmbf50

Jul 8, 2011

Excellent expereince with Lexus of Warwick & particularly Dave Poccia. His low key approach helped sell the RX 350. He was knowledgable, got what we were looking for & made the whole expereince a pleasant one!

niclivlex

Jun 19, 2011

I found the car on the internet and flew from Pittsburgh to R.I. to buy based on Dave's assurance that the car was everything it was advertised to be. It was. Even priced below bluebook. Dave couldn't have been nicer or more helpful even picking my daughter and I up at the airport. Great experience!

cherylbaker

Jun 17, 2011

I was looking for a specific used vehicle on line, and had sent out a few inquiries requesting information. I only heard back from 2 of 6, and the 1st reply I received was from Dave Poccia from Lexus of Warwick a/k/a Inskip Lexus. He was a pleasure to work with. My experience was no pressure, just providing information, answering all my questions, etc. I was coming from MA to RI to check out the car, and he took the time to go through a fairly thorough inspection of the vehicle for me before I took the trip. Needless to say, I felt very confident about this vehicle after talking with Dave and decided to go down there and did in fact purchase the vehicle. I would highly recommend Lexus of Warwick to anyone looking for a vehicle. new or used. as you will get professional, honest, no pressure from this dealer. Once purchased, I had to spend a little time with the finance assistant Gina Hallisey and received the same profeesional friendly, no pressure experience. Most finance asst are trying to sell you add-ons. She knew since I was purchasing a used car, that there was no need for the add-ons and was straight forward and very friendly, helpful etc. So if you need a car, be sure to check out InSkip Lexus, Lexus of Warwick.

hnguyen2

Jun 14, 2011

I came in contact with David via the internet and met him the next day to test drive the car that I had inquired. David was especially helpful, informative, and a very friendly guy. Highly recommend him for anyone trying to buy a car. Very responsive when you need to ask questions or have concerns on your vehicle, and he will do his best to help you out. I was in a rush to get my car and David helped me out greatly. Thank you Lexus of Warwick and to David personally.

Alayne white

Jun 13, 2011

Easy, friendly, warm, simple, satisfying service and process from start to finish made my first experience with in skip a great joy. Mike was professional and Gina was too. They explained everything in easy to understand terms and I felt super comfortable.

anghen53

Jun 5, 2011

There are two reasons to deal with this agency:The sales associate Ray West is interesting and informative. He is meticulous when delivering a new vehicle and insures the item is ready to his standards.The second reason is the fabulous service manager Peppino Pallidino. He is not only working for the company, but also very much concerned about a customer's safety, satisfaction and quality of work performed. Were it not for these two employees, I may not have been a return customer at Warwick Lexus. The service manager's position in my opinion is the key ingredient to building customer confidence and loyalty.

jhollis7

May 21, 2011

My wife and I recently purchased an RX 350 and like most consumers visited several dealerships on our quest find the perfect car at a reasonable price. We were fortunate to be greeted by Mr Ferreira on our initial visit to Inskip. Throughout our pursuit, Jim was mindful of our needs and concerns. His approach was sincere and professional and ultimately led to our decision to buy from Inskip. On behalf of my family - Thank You

reggie1

May 10, 2011

I am sending this e-mail because of the excellant service we have received from your business manager Kenneth Golini. Ken made us feeld very comfortable when we were conducting busines with him. Later on we canceled our warranty, and he answered us promptly and courtesly. He is an asset to your dealership.

CindyLee

May 3, 2011

After visiting many dealers, I found the quality of service to be outstanding. The sales rep was friendly, professional and attentive. We purchased the 2009 Used Lexus SUV during our first visit. The price was negotiated to our satifaction and we left very pleased. The vehicle was ready as promised and we were initiated into the very many features by our sales rep, who was very patient with us as we went through the various details.

chaiwala

Apr 4, 2011

I went to Inskip Lexus to get some warranty work performed before my dad's 2007 Lexus ES 350 ran out of warranty. My primary complaint was rattles, creaks and groans heard from the dashboard and gauge cluster. I asked Mr. Vanner if he wanted me to go on a test drive with a technician so I can let him hear all the issues I am having to which he said no. Good enough. So I get a call back the next day stating that the car was ready and that they fixed the rattling from the center dashboard but they couldn't duplicate any of my other concerns.I headed to the dealership the next day and asked if I could test drive the car with a technician to see if I could reproduce the other issues that they couldnt. We head out and lo and behold, on the FIRST real pothole I could reproduce the creaks/rattles from the whole dashboard. To make it even worse, there is a technical service bulletin(TSB) from lexus about this issue! I guess I am not the first to complain about this hence the TSB. I was not happy about this. First, if I could reproduce this rattling on the first try then did the service tech even test drive the car carefully to reproduce my concerns? Its one thing if it takes me a half hour to reproduce the noise but another when it takes me literally 30 seconds to do this. Second, if there is a TSB out about the issue, don't you think they should have just performed the TSB since this was my exact concern?It just seemed to me that this service department may not take pride in their work or are just plain lazy to go the extra mile and satisfy their customer service. This is the only conclusion I can make after my experience at this service department.Hope this helps someone who is looking to service their Lexus'.Thanks.P.S. I did some googling about this dealer service and wish had done it earlier because this service department doesn't get good reviews on other sites as well.P.P.S Mr. Vanner the service advisor had asked me to amend/retract my review after the work was performed to my satisfaction. After reflecting I am not going to do so since the fact that the work performed on the dash board was inferior before it was corrected. One example I can give is the fact that the second time I returned for a test drive after being assured that the rattle was gone, I decided to open the passenger side window(which was where the rattle was) I could see with my inexperienced eye that the dash board that meets the "A" pillar adjoining the door had no gap on the bottom but as you went up, the gap widened. This was verified by the master technician as well. Even though the dash is now quiet, the inferior work on the first two tries is the main reason why I will not retract this review.

katem311

Apr 2, 2011

Peppino in the service department is exceptional. He is a wonderful asset to Inskip Lexus and he is the ONLY reason I bring my car there. I purchased my car at another Lexus dealer and because of the distance I went into Inskip. Since meeting Peppino 3 years ago, I would not take my car to anyone else but him. He is easy going, flexible, and strives on building strong customer relationships. He truly cares about his customers and he is willing to go the distance to make sure they are 110% satisfied.

JMColetta

Mar 20, 2011

I had the pleasure of purchasing a new car from Richard Johnson. The overall experience was excellent. Richard knew the product, options and talked me through the extire process. I would highly recommend Richard to my family and friends. I look forward to doing business with Richard in the future.

rowan

Mar 19, 2011

I can't say enough good things about our experience at Inskip Lexus. The whole car buying process was pleasant and stress free. Richard and Gina were great! Very knowledgeable and friendly. We will definitely be returning to Inskip Lexus in the future.

dg6988

Feb 6, 2011

david poccia should be promoted to sales manager and you would get more deals done, he is professional, knows his products and can get it done without pissing me off. Nice car, love it. The only part is the sales manger you have on staff is an idiot, i had a deposit on a car and they sold it under me, Dave worked with the VP of lexus and got me another car. So it all worked out, so make the change, because your business looked slow to me the times I stopped in. You guys market cars well, but the perception on the street is you don't bend on price to well and piss customers off. I attribute that to the sales mangers and I know they are the gait keepers in making money for the company, but without customers spending you have nothing.

joemascaro

Jan 23, 2011

From the moment I walked in to the dealership I was greeted warmly and treated with kindness and respect. They were informative friendly and there was at no time any pressure to do anything. The vehicle I purchased 2007 LS 460 was prepared properly with one flaw that was immediately agreed to be taken care of. I have purchased a number of vehicles from Inskip Lexus and every time the experience can be rated excellent. David the internet sales manager went well above and beyond to make the decision and the purchase convenient for me. By far the best sales people and dealership I have ever worked with.

REB MArine

Dec 16, 2010

We had been dealing with an issue that required us to rewrite & update our RX 350 lease. Initialy we had very bad vibs and believed that this was going to be a very bad expierence. Michael Silva was the salesperson. Michael was exemplary in all facets of his dealings with us. He is an excellent representative for Lexus. He was friendly, knowledgeable, and willing to go above and beyond to meet our expectations. Inskip is very fortunate to have such a superlative individual. We would certainly recommend him to our friends and family.Prior to our lease rewrite we dealt with Larry Vanner in service to solve our service issue. Larry worked very hard with regional and national reps to make every attempt to satisfy our demands. I do not think he could have done more. Unfortunately the regional and national reps did not support our position. Fortunately with the help of Micheal Silva we in the end left satified with a new RX 350 and an updated lease.Bob

andyjay87

Dec 13, 2010

We were initially going to another Lexus Dealer in Massachusetts to purchaseour pre-certified Lexus until my daughter Stephanie who purchased her new Lexusat Inskip had received outstanding service and personal attention by sales person Dave Pocciaand the Service Manager Jay and she was 100% accurate, they were outstandingand kept open communications until they found the perfect car I was looking for,their committment to customer service is a true refection of Inskip Lexus so muchthat my daughter in the future and grandaughter will be looking to Dave andJay in the months ahead.Being a former corporate executive that preached customer service and honestyas job one , both these gentlement far exceeded my expectations.It will be a pleasure to highly recommend Inskip, Daved and Jay to all familyand business associates.Happy HolidaysAndrew J Primoandyjay87ataol.com

Joseph L. Alfano

Oct 21, 2010

My husband and I have purchased an IS250 and an ES350 within the last ten months. On both occasions, Michael Silva was the salesperson. We went back to him for the second purchase because of the outstanding service and attention we received from him. Michael has been exemplary in all facets of his dealings with us. He is an excellent representative for Lexus. He was friendly, knowledgeable, and willing to go above and beyond to meet our expectations. Inskip is very fortunate to have such a superlative individual. We would certainly recommend him to our friends and family.Shirley Alfano

Donna Allen

Oct 9, 2010

Our experience with Mike Silva was outstanding. Mike was very easy to deal with, he had extensive knowledge of all aspects of the vehicle that we were considering for purchase. My husband can be very difficult to negotiate a deal with, but Mike handled the sales interaction very professionally and diligently. Mike explained in detail all the intricate features and functionality of our new Lexus. At no time did we feel that we were being rushed or that our needs were not being fulfilled.Bottom line; Inskip Lexus should be proud to have such an accomplished, talented individual as Mike representing its image.

melissajoshua

Sep 28, 2010

Dealing with Michael Silva was great. He spent a great deal of time going over the car we were considering. When showing you details about the car, he speaks to you using your name. It makes for a friendly discussion about the car. Michael is what I wish all car salesman were like. He's friendly, honest and not pushy. I don't know why car salesman think being pushy works. It just sends me to another dealership. When given a price on the car, I hate being told this price is for today only. Seriously, if I call you tomorrow and say I would like to buy the car at the price we discussed you' re going to say no. It was refreshing not to be treated like we were stupid. Michael Silva was a pleasant find. There should be more salespeople like him. I hope he is still there when I come back for the Lexus convertible.

ginalmosunic

Sep 27, 2010

Being in sales myself, I feel very comfortable stating that working with Mike Silva was a pleasurable experience. He was friendly, forthright and closed the deal but never came across as pushy. The most important part was all of the time that he took after to go over the car and the specs. The sale had already been completed, but he spent 45 minutes, in very hot weather going over every detail of the car. I would highly recommend Inskip, specifically Mike Silva, he is truly an asset to the dealership.

Razorstoys

Sep 6, 2010

I must say I was pleasantly surprised when I came to this dealership. I recently went to Herb Chambers to look at an IS250 and I felt as though they thoought I was not good enough to own a Lexus and after that I almost did not purchase one because I was so aggreviated. But I decided to go to Inskip and what a difference in people and attitude. I am very happy I came here I bought the car I wanted and actually receive a good price for my trade in which was a joke at Herb Chamber!Thanks very much to Dave and the team at Lexus

mattam

Aug 30, 2010

Brought my friend, who works 7 days a week and had precious little time to spare, to BUY a GX 460 today 8/30/10, at abt 10 am. We went for a test with Mr. West, who was quite agreeable. We got back to dealership to talk price, and was subsequently introduced to the Sales Manager who was very rude, demeaning and condescending. She basically refer to us, her customer and potential customers, as "fully stupid" for offering a "ridiculous" price. We abruptly left Inskip...for good!We then went to Herb Chambers Sharon at 12 pm and made the same "ridiculous" offer, but was met with generous understanding from Mr. Gerry Baker. We eventually came to an agreement, not far off from the "ridiculous" offer mentioned. My friend drove home with her NEW 2010 GX 460 at around 6 pm today 8/30/10. SORRY MR. West. Your SALES MNGR cost you a sale today, and I hope many more sales in the future.

jaysussman

Aug 3, 2010

My partner, wife and I have purchased 10 - 12 Lexus automobiles from Inskip over the last 15 years and in almost all instances have worked with Richard Johnson. I must say Richard is the most professional, hard working and helpful sales person I have ever met in the automobile industry. His assistance over the years not only with the purchase of the automobile but with any issue that may have occured after the sale, has been invaluable. Most recently, after leasing a 2010 ES 350 we received a notice from from Toyota Financial indicating that there was a balance due on the leased vehicle we had just turned in. Our understanding was that the balance was negated by the new lease. I called Richard, explained the problem and in one day the problem was resolved. It is this level of service that keeps us coming back to Inskip, and in particular, Richard Johnson, year after year for our automobile needs.

paula cerra

Jul 31, 2010

My visit to Inskip Lexus was wonderful. I could not have asked for better service. Mr. West was by far the best car salesperson I have ever dealt with. He never pressured me about the purchase. I found him to very helpful in enery way. Mr West made the purchase of my new Lexus GX460 a pleasure. I would not hesitate to send any friend of mine who was interested in buying a Lexus to see Mr. West, and that is saying something about me. As a rule, looking for a car has never been enjoyable at all.Paula Cerra A VERY HAPPY LEXUS OWNER

Donald Geehan

Jul 30, 2010

I have had the opportunity to buy several Lexus Automobiles over the past 20 years. Richard Johnson and Inskip Lexus are, by far, the best and most honest car dealership I have ever had the pleasure of dealing with. The people I come in contact with are courteous and professional. They do everything they can to satisfy the customer and answer questions in a clear and concise manner. Inskip Lexus, and its staff, are truly "in pursuit of perfection". Thank You for making the car buying process a pleasure.

jospack

Jul 21, 2010

I typically email my requirements to Inskip Lexus and they have always found the best deal for me. I have bought 4 vehicles from them over the past 12 years and the experience has been excellent. I can't say enought about Christina Bourassa. She is incredibly knowledgeable and has worked extremely hard to find me and my family the right vehicles.

ray bolster

Jul 9, 2010

I have been dealing with Inskip Lexus and Peppino Palladino for service since 2005 when I purchased my first Lexus. I am currently on my third Lexus purchased at Inskip. My experience with the service at Inskip has always been excellent. Peppino Palladino always goes above and beyond what I whould experience at other dealerships. My Lexus is always ready when promised and I always receive a phone call that my vehicle is ready to be picked up. I would always recommend Inskip Lexus for service because of Peppino Palladino.

Jeffrey Allison

Jul 8, 2010

Peppino has been my service advisor since I puchased my Lexus GS300 in 4/2206 for that vehicle, a Lexus IS and now a Lexus ISC ...He has always been excellent/ first rate in his scheduling of service, explanation of what is needed and why, providing looaner cars (I run my own business, so the ability to "drop off and run" are critical to me) and making sure that my and my wife's overall experience is the best.

ssulli16

Jul 2, 2010

Peppino is everything you want in a service representative....professional, educated about his product, courteous and honest. This is my first Lexus. It is a luxury vehicle and service should reflect that in my opinion. He is a great refection on the brand.

sorwitz

Jun 2, 2010

The customer service is outstanding, I asked about a repair to the leather which was cut and they immediately knew what caused the damage and said it can be repaired once looked at by Lexus Representative. Within two weeks the representative looked at the tear, the part was ordered and the damaged interior panel was repaired. We are always told by dealerships that the only rating that is acceptable is outstanding, but I have to say that Paula Triburcio and Jay Warren of Inskip Lexus set the Benchmark for customer service.

slivson

Jun 2, 2010

Amazing amazing customer service! I have had my lexus serviced at the inskip lexus dealership several times, and each time I have a wonderful experience. My service rep is Peppino Palladino, who is wonderful. He is courteous, caring, and every time has been able to come through. I needed my car repaired the same day, and not only did he provide with with an identical rental (which I needed to fit my 5 kid carpool), but I received a phonecall only 2 hours later that he was able to get my car repaired! I am very pleased, and recommend the dealership and Peppino highly.

John A. Yena

May 29, 2010

I brought my 2008 LS400 in for its 30,000 mile service. Peppino gave me a Saturday appointment with little notice. He personally met me upon arrival and in his customary friendly and efficient manner had me on my way with a loaner. He noticed that my right front rocker panel had been displaced and had it re-secured as part of the regular service. Working with Peppino over the past serveral years has been a breath of fresh air. He is knowlegeable, efficient, professional, and personable. He is the reason I continue to purchase my cars at Inskip. Dr. John A. Yena

Daniel Charland

May 20, 2010

I recently had an issue with my 2002 Lexus RX300. The vehicle would emit smoke intermittently through the exhaust. After several visits to the dealership, it was decided that it was a problem highlighted in a service bulletin that was posted. I wanted to recognize Peppino Palladino for his professionalism during this trying period. If it were not for his actions with trying to help resolve my issue, I would never have considered purchasing another Lexus again. Inskip should be proud and thankful to have an employee who represents their organization so well. Thank you Peppino!

guyg

May 12, 2010

Outstanding service is only possible when a dealership has outstanding employees. Peppino Palladino Assistant Service manager at Inskip Lexus is such an employee. He has been my service representative at Inskip Lexus for several years and I have always been 100% satisfied with his efforts and that of the entire Inskip Lexus service team in keeping my Lexus LS in tip top order. Today, on short notice, Peppino helped me meet an important time deadline by promptly completing the required service and sending me on my way. I write this to show my appreciation for his efforts and those of the service technicians. On another note, I am waiting on the delivery of my third Lexus LS series vehicle. I shopped the other worthy competitors but, in the end, all else being equal, my history with Inskip Lexus service sold the car.

banjoben

May 10, 2010

First class service from making the appointment to driving out the door. Greeted with a smile, prompt communication to describe any additional required work and car ready on time. Make the extra effort to make sure your service experience is positive. The customer needs always at the top of the list.

ggrenon44

May 5, 2010

Truly OUTSTANDING SERVICE from Inskip Lexus (Warwick, RI)! I am 150% satisfied as always. Absolutely no problems and 100% hassle free as always. I completely trust Inskip Lexus' ability to service my vehicle. They are the ONLY company I trust again and again! No other company even comes close to Inskip! Whenever I hear someone asking where they should take their Lexus for service, I tell them INSKIP without a doubt! Hands down! Jay and Pepino handled everything so professionally and courteously. That's very important to me in my decision of where to bring my car for service. I dont even think twice about it when my car needs service. I wish Inskip Lexus could service my Mazda as well! :)

mikelle

May 1, 2010

Recently relocated to RI and have brought our Lexus IS250 to Inskip for service. Inskip Lexus is exactly what you expect from the Lexus brand. They are extremely friendly, knowledgeable, helpful, detail-oriented and trustworthy. We highly recommend this dealership and service department. You will not be disappointed!

ROGPHY

Apr 27, 2010

I visited Inskip Lexus because I bought a Lexus there several years ago and found them to be professionals. Last week I again visited Inskip Lexus, after having visited them on the web. Sales consultant Mike Silva was introduced to me and he was very knowledgeable and professional. We worked together for a good part of the afternoon and the deal was consumated and I drove off with a new Lexus. He never appeared rushed nor agitated no matter how many questions I asked. The next day we had a followup item to take care of and he was right on top of it.I might also add that I have dealt with Pappino Palladino in the service department onmy other Lexus the Sc$#) and he was extremely helpful and accomodating, I look forward to working with him in the future.

zigerelli4

Mar 2, 2010

I think Peppino Palladino is the greatest asset Inskip Lexus has. His service, attention to detail, getting the car done when promised and making me feel that he really wants to help me are just great. For my next car, I will likely get a Lexus mostly because he is such a great person to work with and I don't think others can compare. I have sent several people to this Lexus for service because of him. He has helped me with service for over 100,000 miles on my car and has always been ready whenever I needed help.

Baker123

Mar 2, 2010

I am writing with respect to our salesman at Inskip Lexus in Warwick, RI. His name is Michael Silva. Although my fiance had been wanting for some time to buy a new Lexus SUV to replace her 2004 model, we actually had just stopped at the dealership simply to pick up a new key. I happened to bump into Michael while my fiance was still outside in the parking lot. We started talking a little bit-nothing high pressure-just chatting about the new vehicles on the lot. What he had to say peaked my interest and my fiance's. One thing led to the other, and within a couple of hours, we decided to purchase a 2010 model.I can genuinely say that Michael was one of the most knowledgeable, courteous and professional salesman I've ever dealt with. He definitely was the lynch pin to us making the deal. I was so impressed that I walked over and told his sales manager how Michael had distinguished himself and that Inskip Lexus should be proud that he was representing their company.After the decision was made to take the vehicle that day (it was a Saturday), Michael told us that we could go finish our errands for the afternoon, and then come back later to pick up the new car before they closed at 6:00 p.m. Well, as sometimes happens, we lost track of the time and did not make it back to the dealership until 5:55 p.m. When we walked in, Michael still had a smile on his face. He sent us off to finish the paperwork with the business office manager while he waited patiently. After we had signed the paperwork, Michael went outside with us, jumped in the car, and went over every single feature with us for over an hour. Without question, he went above and beyond the call of duty in ensuring that we felt safe and comfortable driving the car home. In sum, I would highly recommend that anyone interested in purchasing a Lexus go to Inskip and see Michael. Trust me when I say that you will not be disappointed.

geraldine

Feb 19, 2010

Peppino Paladino has been sewrvicing my Lexus 470 (2000 with 141,000miles)for many years and he has always been very courteous and attentive. The quality of the work has been very good. He is knowledgable and very honest--I trust his judgement and that of the dealership.

epetrangelo

Feb 18, 2010

This was my first visit to Inskip Lexus in my decision to lease a vehicle. Michael Silva was the first to greet us with a smile upon driving onto the lot. We have visited other Lexus dealers in the Massachusetts area prior to coming here and were not satisfied with the customer service, however our experience at Inskip was pleasant and stress free from start to finish. Michael was extremely knowledgeable about the cars and was thorough in showing us all of the features the vehicle had to offer, and was also able to answer all the questions I had. Michael was very professional and his approach to the sale was one that made sure I was comfortable and did not feel pressured. My husband and I know that we made the right choice in purchasing a vehicle from Inskip greatly due in part to the quality of service we received from Michael. I would highly recommend all potential customers to work with Michael Silva.

rjarrett

Feb 5, 2010

On February 1, 2010 Paula Tiburcio, my service rep, left a message to let me know that recall service was needed on my car and that this week was a good time to come in and get it done. From that phonce call on I was impressed that a dealership would make the effort to try to make life easier for its customers. I called the next day and she found me a convenient time, arranged for a car so that I would not have to wait there for three hours, apologized for any inconvenience this might cause me and in general made me feel as though I was being cared for.When I arrived with my car, the paperwork was all ready, the loaner car was set to go and I was back at my office very quickly. Thoughout the whole process I was treated as a special individual who would be well-cared for, and I was.I expect when I go to the dealership to get service that I will be treated politely and that things will go relatively smoothly but for the service area to go out of its way to arrange things at its initiative at my convenience is to me much more than any expectation I would have.

vannys2010

Feb 3, 2010

I have brought my IS 250 to be service several times and each time, i have become more and more comfortable with the whole process. I always worked with Frank. he is accomodating to my schedule and will come in on his days off if i need my vehicle serviced. I am a very busy person and will rarely have time to sit and wait. Frank is very well aware and always has a loaner for me so i can continue to go about my business with no interuptions. I have worked with Peppino in the past while Frank was away and he is also a nice person to work with. FYI: i did not purchase the vehicle there, but glad i can still receive great service without having to drive back to the purchased dealership.

cathylash

Jan 30, 2010

Peppino is the best. Helpful, smart, cost-minded and a truly great person to work with. I trust him completely. He really is a wonderful reason to have a Lexus serviced at this dealership.The Collision Center experience is not the same and unfortunately out of the fine Inskip Service Center's hands. They would do well to be trained in the same manner and style. Maybe Peppino himself could do that!

markmccon

Jan 29, 2010

Pepino is the finest service advisor I have ever worked with and is a tremendous asset to Inskip. The quality of Inskip's service work is outstanding. My car has 177,000 miles on it and I will exceed 200,000 easily because of their service. My car is always ready as promised, and if I wait in the waiting area, Inskip has wifi available so that I can work. This is a great convenience.

janicecarolyn

Jan 28, 2010

I bought my Lexus ES two years ago and had a wonderful experience. My sales associate, Christina Bourassa, was very well informed and made me feel extremely confident that I had made the right choice, both in car choice and dealership. Since then I have continued to take the car to Inskip for general maintenance and repairs due to a minor accident. My service manager, Frank Vanner, has been more than helpful with whatever questions I may have had or issues that needed to be resolved. I would wholeheartedly recommend this dealership to anyone who was considering a Lexus, and I am certain that when I am ready to trade mine in, I'll be back!

golfed1243

Jan 28, 2010

I have been to inskip a few imes for service on my lexus and everytime I have had the occasion to be served by Peppino Palladino. This gentleman goes over and above in professionalism and accommodations in taking care of my vehicle and the customer. It is employees like this that will bring me back to purchase a new Lexus.

bprairie09

Jan 25, 2010

This was our first visit to Inskip Lexus. We were met by Michael and he was very professional and accommodating. We road tested several cars and settled on a 2007 ES350. Our overall experience in dealing with Inskip and Michael in particular was a pleasant and informative one. His low-pressure and accommodating style made us comfortable. We recommend Inskip Lexus and Michael Siva especially for first time Lexus buyers.

jessicamd

Jan 24, 2010

I bought a used IS 250 from Inskip and the sales process went great. From their I have worked closely with Frank for service to my car and he has gone above and beyond for me. I would recommend Inskip to my friends and family and i would point them in the direction of Frank!

lauracleveland

Jan 20, 2010

I was very impressed with the professionalism of the entire sales and service teams esecially Elena Corsi,Rob Picerno and Jay Warren. I came into Inskip Lexus for a reaccuring tire pressure problem that another dealer was unable to diagnose properly. Not only did they correct the tire problem at no charge, they made feel like a VIP! While I waited for the srevice to be completed, I wandered into the sales center to take a look at the new cars on their floor. I was approached by the sales manager who was very informative on all of the cars I had questions about. Long story short, my next car will not only be a Lexus again but I will ONLY purchase from Inskip Lexus!

Joseph L. Alfano

Jan 18, 2010

I purchased a new Lexus IS 250 on December 30. Michael Silva was the salespersonwho was responsible for selling me this auto. Michael was very encouraging, courteous,and knowledgeable in explaining to me the features of this Lexus. Heallowed me to test drive the auto and patiently reviewed all aspects required. Heconvinced me that this auto would be ideal for me. Michael is an outstanding salesperson and he has my highest rating. Joseph L. Alfano

Mcallahan

Jan 17, 2010

I have been going to Inskip for 10 years and have always found their Sales and Service to be professional and acommodating. No matter what the issue they are ready to help. They are thorough and pay close attention to all the details you would expect from a luxury car dealer.

MBaltimore

Jan 15, 2010

Fantastic experience that made my life much easier. This was the third car I have purchased from this dealer in less than 12 months. Will not buy from anyone else going forward but INSKIP. I dislike dealing with Car Dealers and the folks at INSKIP made it painless and easy...I walked away feeling that I got a great price and that they valued my business.

brucegould7

Jan 13, 2010

Pappino and the service team at Inskip Lexus in Warwick represent the highest quality of professionalism, quality and customer service available. I have dealt with several different luxury car brands, and NOTHING compares to the experience that you will have with Pappino and the Inskip Lexus team. Under the management of Jay Warren, it is clear that quality and customer service is their top priority, and you always feel like they are there to meet your every need, with a smile. Thank you Pappino, Jay and the fine service team at Inskip Lexus in Warwick.Bruce K. GouldBlackstone, MA

ssdolphin21

Jan 13, 2010

To whom it may concern; BY FAR,I have never had a better experience than I have working with Joseph Warren! He is the reason I continue to service my car at Lexus as well as the reason I will always buy at Inskip Lexus. He is courteous, friendly and accomodating ( to say the least). Although we have never met, he makes me feel as though I am his only customer. You have a real gem with Jay and his team (Frank, Real etc). I have referred friends and family to Inskip Lexus and will continue to do so. Thank you for allowing me this opportunity to praise Inskip Lexus, they deserve it! Thank You!

simonsaid

Jul 25, 2008

I cannot say enough good about these folks at Inskip Lexus. I shopped 4 Lexus dealers. 1 in Connecticut and 2 in Massachusetts, and Inskip. No one had the color interior of the Hybrid SUV 400h that my wife and I wanted. Inskip assured me they could get one within 24 hours. They did. And they drove it to my place of business in Boston Mass - did the final paperwork at my office - and went over the car with me in our buildings garage at 100 Federal Street. These are the finest bunch of chaps Ive met in a car dealership. And, Ive purchased over 20 cars in my lifetime. I feel compelled to say a few kind words on their behalf for the suburb service, the price they gave me, and their going over and above what I expected from a car dealer. Highest praise for the inskip Lexus staff! Extraordinary in every way. Cheers