Used Cars for Sale at Lexus of Woodland Hills in Woodland Hills, CA

jannaben

Sep 11, 2015

I went to five different dealers looking for a quality used car. On the fifth try I stopped by Lexus of Woodland Hills. The minute I started speaking with the staff I knew I would buy a car from them. After being treated like an idiot and virtually insulted at the previous dealers, the experience was refreshing. I got a fair price and a very low key smooth transition. The sales representative did not have to hand me off to his "manager". They did not hold my keys and registration hostage to keep me there.Buy a car at Lexus of Woodland Hills

AJWMW

Aug 31, 2015

In the course of two weeks, my husband and I purchased the CT and ES300 Hybrids and we couldn't be happier. We had such a great experience with Eddie Arriola with our first car that we didn't hesitate to come back to him the following week to purchase the second! His professionalism, friendliness and caring personality can't be beat and his enthusiasm for the Lexus brand, and all that it offers, is contagious! The showroom at Lexus of Woodland Hills is beautiful and the whole staff amazing. We highly recommend this dealership, as well as Eddie!Thank you! . Marcia and Allen Wizelman

Aydaboyatzian

Aug 28, 2015

Eddie Arriola was fantastic with helping me get my LS 460! The staff and team were very nice and helpfull. Thank you Lexus of Woodland Hills!

Xfurst

Aug 28, 2015

Eddie Aquino is amazing! Made me feel comfortable about my service and answered all of my questions. I would definitely recommend this dealership! Thank you.

Mr. Richard Dickerson

Aug 25, 2015

I came here to look & get numbers on the car. The next day I took those numbers and went to that dealer on Van Nuys, ya that dealer not worth naming here. Let's just say I wanted to run out the door, and fly back to Woodland Hills Lexus...I couldn't have got here sooner eager to do the deal. The real deal.. Thanks guysRicky D.

Blessed

Aug 10, 2015

I must say, I am truly grateful for the staff at Lexus of Woodland Hills!!! I thankful for Katie Mounce my Sales Associate and Adam, General Manager for their professionalism and the overall welcoming experience I received while I was there. Katie and Adam was able to work wonders with my situation and I was able to trade my CT in for what I have been wanting for 3 years and that is the ES 350!!!!! Every staff member acknowledged me and made sure I was taken care of through my waiting period that comes along with purchasing a car. I went in on July 26 (my birthday) and was blessed to leave Lexus of Woodland Hills with my beautiful fully loaded ES 350, thanks to Adam and Katie!!!! I will definitely be back when I am ready for a new ride. If you are looking for a luxury car and Sales Associates who are straight forward and have great sense of humors then Lexus of Woodland Hills is where you need to be!!!!

Ara Kasparian

Aug 10, 2015

My wife and I were assisted by Tarro Basha. He was patient and excellent. With input from the Manager, Danny, and Tarro, we were able to negotiate a great price for our three year lease. Thank you all.

jwash007

Aug 8, 2015

Car shopping is pleasant when you know you are not being pushed into making decisions. I felt valued and appreciated. Salesman Jeremiah made it possible.

rezaahmadi96

Aug 6, 2015

Ellie helped me out alot and was the most patient dealer i have dealt with so far, she showed me many different types of models and helped me find the perfect car,she was very friendly and knowledgeable and made my visit easy

Keno13

Aug 2, 2015

My Sales Rep Eddie Arriola was absolutely wonderful! He wasn't pushy nor did he breath down my neck to close the deal. He's very passionate and knowledgeable about Lexus. He took me through the process of getting to know my Lexus in a step by step fashion; leaving no question unanswered. I highly recommend Eddie and Lexus of Woodland Hills. Bravo!

Maribel89

Jul 31, 2015

Ellie who helped us was very patient helpful and most important of all very pleasant great additude. Answered all of our questions kindly and she did her best in finding the car that we were looking for. In the end we did get the car we wanted and with a great deal!! Thank you Ellie and thank you Lexus woodland hills for making this purchase easy. -Christian and Maribel Cortes

mona khali

Jul 10, 2015

very happy ,they were nice and very professional.very impress and love my car keith slater was the best very happy with his manners and services . thank you keith.

lsparks

Jul 6, 2015

Just visited Lexus of Woodland Hills and was helped by Eddie Aquino. He was sooooo nice and professional! He answered all of my questions and got me in and out quickly. Thank you Eddie! And! The new building is gorgeous!

lillywang

Jun 22, 2015

In a nutshell? Jose Navarro. Enough said! But really, Jose made the experience really pleasant for us. I went from a Benz to getting my first Lexus. I was set on getting another Benz but gave in to my husband's suggestion to check out Lexus. We went to several Lexus dealerships over a couple of weeks-- Ontario, Thousand Oaks, Glendale, Oxnard and just on a whim, decided to swing by to Woodland Hills since it was on the way home one day. We got there a couple of hours before closing and walked out with a new GX. Jose is a rockstar and an absolute pleasure to deal with. He is an asset to the dealership! Lilly Wang

angel8710

Jun 16, 2015

Had a very pleasant experience with Edwin O. He was very helpful in answering all my questions. Will definitely be purchasing my car there soon!

Nathanandrews

Jun 10, 2015

Recently I went to the Lexus of woodland hills. I have been shopping around for quite abit because I wanted to make sure I was getting the car I wanted and the price that would best fit my finances. A couple of dealerships I went to were no help and didn't want to work with me, but not at this dealership. I went in and Jose Navarro immediately greeted me and was very polite and helpful. I was looking into the GS350 but once I was there started looking at the Is350 as well and couldn't decide. Jose then informed me that he could help me out have me test drive them both and see witch one would best fit my needs. I was then able to compare the two and i knew the exact one I wanted. Thank you so much Jose I will defiantly be sending people your way.

Disappointment

Jun 3, 2015

My experience with Woodland Hills Lexus Dealership has me upset to my core, Yesterday I saw on the internet an add regarding a 2011 ES 350 that had low mileage so I called the dealership regardingthis vehicle. Color on the exterior was perfect, inside looked great and the car had a clean Carfax. So I called to speak with a salesman, receptionist put me through to Ellie, I asked Ellie if it would be possible to work out a deal for a for the car by coming down on the price a little. She said she didn't know if they could or would come down on the price, but she would talk to the Manager of the dealership. Ellie left the telephone briefly to ask the Manger then returned to the telephone and told me yes the price we asked for would work. We ended the conversation by setting up a meeting time for the next day so my wife and I could see the car. I told her we lived out by Palm Springs and it would be three hour drive to get there, with all of the traffic. No problem. Day 2, cleaned up our car to turn in and off we went. Five minutes before our arrival Ellie calls to say that she spoke with her Manager? and he told her that they have the lowest prices in the area and would not come down in price? I was shocked. Since we were literally three minutes from dealership we went on anyway. parked car went to lobby was introduced to Ellie. Ellie again said that we could not get price reduction then told us car was sold yesterday. What? In talking to Manager I found out that Ellie was not a salesman Ellie was a Product Specialist, she didn't ask her Manager about the price reduction she asked a fellow co-worker, and the car actually sold 2 hours before I spoke to her the first time the day before. OMG, 6 hours of driving, a half a tank of gas for nothing. So buyer beware; there has to be a more honest Lexus dealer somewhere just not in Woodland Hills.

Angie

May 17, 2015

Thank you Denise your the best!!! I recommend Lexus of woodland hills to friends and family. Amazing customer service!!!

jonweber52

Apr 22, 2015

From the beginning to end, everyone at Lexus Woodland Hills was extremely helpful. Trent Baskin was my sales rep and he was not only helpful and knowledgeable, but he was extremely personable. He made me feel comfortable purchasing at this dealership. I got the ES 300h, and there was never any pressure for me to get this car. I got a fair deal, and the atmosphere at Woodland Hills was amazing. Everyone was friendly, unlike the typical car dealership where this is pressure to buy. Overall, I give Trent's service an A+ and I'm glad to be apart of the Lexus family!

Janet2900

Apr 17, 2015

Had the greatest experience ever car shopping I difenitely recommend to anyone Lexus of woodland hills. Eli was very patient and had no problem on driving back and fort for me to drive multiple vehicles until I found the right one at the best deal ever ! Thank you to the finance and sales department for the great experience. And especially to Eli the sales person.

LisaRobles

Mar 18, 2015

Our rep Trent was terrific, knowledge and professional. The car is a dream come true. Thank you Lexus of Woodland Hills! We'll be back again.

James

Mar 11, 2015

Our Sale consultant, Jose Navarro, provided us with the most impressive quality service throughout purchasing our new Lexus. He was a genuinely professional, customer service oriented! I definitely will come back for my childrens' next cars soon!! Thank you so much Jose!!!

Jayson

Mar 2, 2015

A positive car buying experience??? how is that even possible. I guess hell has froze over, and pigs have started to fly. Having purchased my fair share of cars throughout my life, (5 in the last 4 years alone), my experience at woodland hills Lexus has blown the competition out the water. The employees were all very welcoming. Did not feel pressured into a purchase ( not that i would have been). When i told them i needed a day to think things over, they did not try to keep be around. This was as painless a car buying experience as i think anyone could have gone through.

maria

Mar 1, 2015

We were their an hour at the dealer test driving and negotiating. After they drove our trade-in to our home as we drove the our new car to trade belongings and had all paperwork ready to be signed at home. We have small children and had to come home to take care of them. We live less than 2 miles from them, so that made it a great buying experience.

KerriFelde411

Sep 8, 2014

The staff at Lexus of Woodland Hills are very helpful and friendly!! Court and Christian were extremely service oriented! Thank you for a great experience!

CAJ2222

Sep 7, 2014

I purchased a Lexus RX350 from Fabio Rustom and had excellent service. Didn't feel like I was pressured at all. He was very knowledgeable and friendly. The whole buying experience was great! Then Court Conaway helped me with the finance end of purchasing our car and everything went very smoothly with him. Will refer my friends to Lexus of Woodland Hills, and when I'm ready for another car I will be back again.

micksnewcar

Sep 1, 2014

My parents purchased a Lexus back in 1990 and got one of the first cars (LS400) off the line.It is now 2014, the car is still running and going strong. What better testimony could you ask for?I have wanted a new Lexus for myself for a number of years, and finally bit the bullet as they say.The folks at Woodland Hills Lexus treated me wonderfully. Tim was patient as my friend and I asked so many questions. He presented himself in a professional and courteous manner. Cort was wonderful. He too was professional, friendly and responded to my needs. All in all it was a very pleasant experience. ps.......really love the car so far :))

Kmc728

Aug 30, 2014

I got a 2014 CT last night and Warren was extremely helpful and very conscious of everything I needed. Always made me feel taken care of. They were really busy so I waited a while to sign the deal, but when it came time Court was really apologetic and moved very quickly and was more than happy to spend as much time as I needed on the deal. Got a great deal to top it all off.

Susan akamine

Aug 27, 2014

Recently bought our new Lexus at Lexus of Woodland Hills, and couldn't be more satisfied. Our experiences there were excellent from Mr. Eddy Arriola,'s knowledge about the car, and how he made sure to represent our needs to the owner since we went in there after doing our homework. We also met Mr. Saul Onassis, Lexus Technology Specialist, while we were in the customer waiting room, trying to get on the internet. He sensed our frustration, and offered to assist us. He patiently walked us through the process, and we were able to complete our task. For these reasons, our experiences at this dealership were appreciated., and know that if in the future we run into any problems, we can call on them.

Kajohns310

Aug 25, 2014

Drove from USC. After being pretty much dismissed by a previous Lexus dealership based on my appearance, the staff at this dealership welcomed me with open arms. All my questions were answered and they completely took care of my daughter and I. They did not judge and were eager to earn my business. A top notch staff deserves a top rating.

Gen W

Aug 20, 2014

I had my RX 450H serviced at Woodland Hills Lexus and Brad Steinberg made sure the experience was quick and easy. He assisted me with a loaner car and kept me informed the entire time. I cannot recommend him highly enough. When my car was ready, he texted me and made sure it was waiting for me when I arrived. Isabel at the checkout made sure I was back in my car in minutes. Best service center ever!

Swerls

Aug 18, 2014

I drove up from Orange County to get my new IS at Woodland Hills. They were by far the most responsive, aggressive on price, and courteous of any of the other Lexus dealers that I reached out to in my vehicle search. It was worth the trip.

Hamid Yaqubi

Aug 18, 2014

Literally the minute I walked into the dealership, Fabio tapped my back and asked if he could help me. He got me set up with my paperwork and took care of my financing without out a painless amount of waiting. Within minutes he gave me a bottle of water and a few minutes to unwind while he got the car. Before I could even finish the bottle, the car was pulled up and he took me on a test drive. By the end of the transaction and waiting to sign the last papers, he joined me in the lobby and we just talked about life, experiences and got to learn about one another. This dealership is about 2 hours away from my home but if I'm ever in the area, I'll be sure to stop by and say hello to him. Thanks again for everything, day one of my lexus experience and I'm loving it already!

Mosh12345

Aug 14, 2014

Arthur Rostomyan was very helpful, understanding, and kind regarding my issue with my Lexus RX350. I was very pleased with the customer service at Lexus WH. They attended to all of my needs and more. In addition I feel very comfortable and can rely on the professionalism of the Lexus WH crew. I definitely recommend Arthur!

Rosalinda Larner

Aug 12, 2014

Had an RX 300 for almost 14 years which was recently flooded in the underground parking at UCLA due a geyser on Sunset Blvd from a 93 yr old broken pipes. Had to buy another car in 2 days! Had been car shopping extensively on the internet and all over SF for the last 3 days with my husband who is a car fanatic. Fabio Rustom came to the rescue!!! Walked in to their showroom with the car in mind (RX 350 2015 nebula gray pearl/light gray interior). He showed us all the cars I was interested in. Found the one I wanted. Sat down in the "negotiation room". We were firm on our offer. There was no back and forth exchange of dollar amounts. Within 15 mins, we shook hands and I purchased a gorgeous "babe" which I expect decades of bonding on the road into my retirement.This has been the smoothest and easiest car purchasing experience ever for my husband and I. We have owned multiple new cars in the past with our 2 daughters. Fabio was knowledgeable, efficient, polite, accommodating and conscientious throughout our ordeal. We never felt pressured at any given moment. Even though there was some waiting involved prior to the financing process, Fabio made sure that he updated us each step of the way. Definitely worth the wait. I still miss my RX 300 but I have no doubt that RX 350 will fill-in the void.

Cmembrere227

Aug 9, 2014

Came here late during a weekday and this gentleman was willing to help me trade in my honda 2011 civic and I was able to drive off the lot with a 2014 IS 250!!! Hands down, although it was late, he put in the extra mile to show me what excellent service Lexus was all about!

rizadifar

Aug 8, 2014

extremely satisfied with all aspects of service bard kept me informed through all phases pf repair and always courteous and friendly and prompt thanks bras

Alimandegar

Aug 4, 2014

I would definitely recommend this dealership and his wonderful people to all my friends and family members Love the people and also love my new Lexus is250

alissa.elhelou

Aug 4, 2014

When I am in the market for a new car there is no one I trust and love working with more than Fred Yazbek and Fabio Rustom. They are hands down the best in the business and they sure know how to take care of a customer at Lexus of Woodland Hills. If you want to have the best experience and deal with the most knowledgeable and professional people it's Fabio and Fred! I have 2 cars from Lexus of woodland hills and i am incredibly satisfied. I appreciate the care and amazing customer service I get from these gentleman every time!

GulshanChawla

Aug 3, 2014

Hi my name is Gulshan Chawla & i went to Lexus of Woodland hills just because of Sherry- Mak my service adviser whom i know almost 12years and she is an GREAT employee !!!!. Me and my wife decided to go have a look on hybrids and we told Fabio exactly what we were looking for and his expertise advise recommended the new CT2014 hybrid which gives 42miles per gallon. He was able to trade our 2004 Lexus RX330 and gave us a GREAT deal on this new car CT2014 .He is very friendly and knowledgeable of Lexus new car sales and his customer service skills are Awesome and he should be promoted to next level pretty soon.I would definitely recommend FABIO RUSTOM for new car sales at Lexus of Woodland Hills. 8/3/2014Name- Gulshan Chawla (Ben)

bmeyerson

Aug 1, 2014

I can't say enough about the service I got at Lexus. Brad Steinberg, in particular, was so friendly and knowledgeable and made my experience as easy and effortless as it should be. He was attentive and followed up with questions and information in a right away. But, most importantly, he made me feel special. I am a small business owner and insist on that with everyone I hire.

jverniero

Jul 28, 2014

I had my car serviced at Lexus of Woodland Hills and Brad Steinberg (Service Consultant) was fantastic. He expediated the servicing of my car while I waited and ensured that everything checked out. Great service.

sikehealth

Jul 22, 2014

Alan Youssefi was thoughtful, knowledgeable, soft-spoken, and patient. He was the ideal salesman for us, and we are very glad to have met him. For reasons we never understood, it took almost 3 hours to buy the car though we had agreed on a price and were paying cash. We were kept waiting in uncomfortable chairs. If we had known about the wait, we would have had a Chinese meal across the street and come back. When we finally bought the car, we found that the cargo mat was irretrievably stained, and the cargo bay cover was for a different model car. By that time it was 6:30 on Saturday evening, we were tired, and went home, but not before asking Alan to rectify the two problems. He said the cover would not be a problem, but the mat might be difficult. Alan phoned us on Monday to say that he had spoken to Danielle Goodwin about the problems, and she would see to them. We made an appointment with Georgio Reinoso to have a tutorial on Tuesday morning to introduce us to the technology of the car. We met both Danielle and Georgio at the appointed time. Danielle had a new cargo mat and cargo bay cover for us, and Georgio gave us an excellent introduction to the various devices in the car. In short, the purchase itself was not a pleasant event, but the entire process was saved by meeting Alan, Danielle, and Georgio who took excellent care of us and put us in good spirits.

prestovin

Jul 22, 2014

met with my service rep, Brad Steinberg and from our first hello I felt he knew his job, he told me almost precisely what the problem was and he was right on.the car was fixed that day and the price was very fair which surprised me as we always think that taking it to a dealer will always be rip-off, it was not.I will go back again and will surely ask for Brad

ninalexus

Jul 18, 2014

Arthur Rostomyan offered GREAT service along with his team of people, excellent quality all the way as usual. i had a certificate invitation from them, that really helped the service in current economy time, everyone smiles here, they brightened up my day by enjoyed A+ atmosphere here in woodland hills which is closest one to my home & also the closest to my heart! when i asked Arthur why Lexus has fewer dealership than other brand cars, Arthur replied brilliantly - because Lexus simply needs LEAST maintenance! Lexus is my choice of luxury and it is the best because of the people like Arthur & his team are behind them!

Felecia83

Jul 4, 2014

Saul is AMAZING! He was very patient and knowledgeable, never applied any pressure. If you want the Best Salesman, you MUST go see Saul Onassis.

Loankimmidd

Jul 3, 2014

After the purchase of my 2014 Lexus LX570I really needed help explaining all of the gadgets. As noted above, Georgio Reinoso went above and beyond. I feel great working with Georgio he is patient and sincere .

Maria153

Jun 27, 2014

I went to Lexus of woodland hills looking for a used Lexus but when Fabio explained how I would be able to get a better and new car I was surprised on how well his customer service was. He has a great personality and attracts clients by his knowledge and friendliness.I would gladly recommend anyone to go to Lexus of woodland hills and ask for Fabio Rustom.

mamashane

Jun 26, 2014

After the purchase of my 2014 Lexus 350, I really needed help explaining all of the gadgets. As noted above, Georgio Reinoso went above and beyond. Again, I feel really fortunate to have met Georgio

Carlos_25

Jun 26, 2014

As a young adult Fabio Rustom treated me with the same courtesy that he would with any older man. He explained all the details I needed to know about the car I wanted. He even explained to me what was needed in order to get me into the car of my dreams . I ended up getting my dream car , the exact way that I wanted it ,even though they did not have it in their dealer , he made it possible for me to get it . He showed a lot of good qualities I usually don't see in many sales associates, he was very friendly ,enthusiastic ,and genuine. I would definitely recommend Fabio Rustom to anybody interested in their next vehicle purchase ,at Woodland Hills Lexus.

gary2000

Jun 18, 2014

I purchased 2014 Lexus GS 350. I was extremely satisfied with my new vehicle purchase from Lexus of Woodland Hills. The sale price was great. The sales person Fabio Rustom was the best. The transaction was completely hassle free. Fabio took good care of me. He went out of his way to accommodate my schedule by coming to the dealership on his day off. Fabio kept his word on what he originally promised. When Fabio found out that the car in his stock was almost $1000 more on its MSRP than what he quoted me first, he still honored the original quote. Way to go Fabio! Building trust with customers is the most important trait any sales person can have. I will recommend this dealership and Fabio to anyone interested in buying a Lexus. You won't get the great price and excellent buying experience anywhere else.

ShawnRaddjam

Jun 15, 2014

Fabio was very easy to work with and very friendly. He didn't pressure me at all. He was able to get me a great deal on a 2014 lexus CT. I had shopped around at other luxury auto dealerships but they just seemed to want to lock me into making a deal with no concern for my budget (which I had made very clear). Just wasted my time trying to squeeze as much money out of me as possible. Fabio did the exact opposite. If you're looking for a lexus, visit Fabio at woodland hills lexus.

Joe2014ct

May 26, 2014

When buying or leasing a new car, it makes a huge difference which dealer and sales person you deal with. My family and I were in the market to buy a new CT200h hybrid and we are very happy and satisfied that we dealt with Fabio at Lexus of Woodland Hills. Not only is he extremely knowledgeable, but made us feel welcome and thoroughly explained the whole purchase process from beginning to end. He was able to negotiate a great price for us and the deal was sealed. We drove away in our new car and it was a great experience. As we all know, word-of-mouth is one of the best source of advertising, and we'll make sure the next time our family members, relatives, neighbors and friends are in the market to buy a new Lexus, we'll certainly refer them to Fabio!Well Done!!

jeffreyarichardson

Apr 28, 2014

Mike is an extremely nice , honest and professional individual. A real plus for the LEXUS Brand and Organization.. I plan on doing business with him for A long time . Thx MIKE for ALL your service !!!

JackieIbrahim

Apr 23, 2014

I had an amazing experience at Lexus of Woodland Hills. I had the pleasure of working with Fabio Rustom, one of their many professional and knowledgeable sales associates. Fabio's high quality expertise, great attitude, and easy to talk persona enables me to highly recommend this dealership to anyone. I was able to get exactly what I wanted at a fair price. This is my fourth Lexus and my first time at this dealership. This experience by far has been the best compared to all the rest. If you're in the market for buying or leasing a car or SUV, stop by Lexus of Woodland Hills. I'm confident that your experience will be just as amazing as mine.

mhleff

Apr 22, 2014

Kami Husseini made the car buying process a seamless one. He answered each and every question I had regarding the purchase. From the get-go, Kami provided his expertise knowledge in Sport Utility Vehicles, not to gain a negotiating advantage, but rather to ensure I knew all the features and manufacturing ins-and-outs of the SUV. I would highly recommend to anyone interested in purchasing a Lexus, from Lexus of Woodland Hills, to talk to Kami. He knows how to get a deal done that is in your best financial interest. Thanks Kami!

cell01

Apr 10, 2014

Mr.Husseini was very friendly, professional, and listened to my request. I expressed the type of vehicle that I was looking for. He immediately began showing me cars that I was interested in purchasing. In addition, he answered all of my questions and concerns. Kami went above and beyond in assisting me with my new purchase. He provided excellent customer service and for that reason I will refer my family and friends to Lexus of Woodland Hills. Thank you

EricCianci

Apr 9, 2014

I had a good experience at this dealership. Most people go into a dealership with the expectation that when you leave you know you got ripped off. Me however, did not have that feeling once I left. It was a pretty smooth transaction with the typical sales negotiation of "this is the lowest ill go" then twenty minutes later there lower than that rate. There professional salesmen that made things easy and quick.The car is absolutely beautiful and I feel I got a good deal. The only hassle was not having the proper underwriting done before you sign the contract. It was a bit of an inconvenience receiving calls after the fact to verify everything. Was a bit backwards--but I guess that's how you close deals..?All in all I think I would return to this dealership in the future.

Rum88

Apr 7, 2014

Kami is amazing, friendly and most of all he made us feel like family. Very calm polite demeanor. My wife and I liked him from the start. Was not aggressive trying to make a sale, he was helping us find the right car rather them selling us a car. We recommend Camy.

EvanKantor

Apr 5, 2014

I was so impressed with how quickly the deal was negotiated. I have never purchased a car so quickly. Kami even contacted me a week later to maker sure we were happy with our purchase. I definitively plan on returning and working with Kami again.

twjl

Apr 4, 2014

Kami was the best. He was knowledgeable and professional. I was so impressed with how quickly the deal was negotiated. I have never purchased a car so quickly. I believe we got an incredible deal and we were out the door in just over an hour. Kami even contacted me a week later to maker sure we were happy with our purchase. I definitively plan on returning and working with Kami again.

bmperez

Apr 3, 2014

I was looking for a Hyundai genesis and one matched what I was looking for at Kami's dealership, but when I arrived he said the car was sold already. I quickly glanced at others and got in my car disappointed and was looking for the next stop. A few minutes later kami told me that the car was being wholesaled to another dealer and he could possibly get it back. Two days later, he did. I came and liked it. He gave me no pressure, and was very pleasant. The deal went very fast. I would recommend Kami to anyone. I was really happy that he went out of his way for me.

nightshadows27

Mar 23, 2014

Favio provides excellent customer service the moment we arrived to the dealer he made us feel like home. I definitely recommend him for you as a first time buyer to come directly to him just because he is a professional on what he does best. he will help you get the deal you wish because he cares about you as a customer. My experience with him was incredible and planning to go back with him to close my next deal.

veronicamolina

Mar 19, 2014

Fabio was very helpful patient and friendly, I recommend his services to a any buyers like myself. my bother come with me and he answer any question we had. he made us feel comfortable. this was a great experience over all. and thank you for the coffee!

Clint365

Feb 26, 2014

Kami is the best. He really helped me find the perfect car for me, and passionate about helping me drive off in a great car.

MyPreferredFunder

Feb 21, 2014

Before coming to Lexus of Woodland Hills, I inquired at 5 other dealers. After my initial contact with Fabio, I was grateful I did not buy elsewhere. Fabio made me feel I was important earning my business and knew it was important I buy what I wanted to not sell me something he wanted too. Fabio is my car salesman moving forward. Not to mention he got me an amazing deal! I will be back. Thank You Fabio!!!!!!!!!!!!!!!!!!!

johnerickp

Feb 19, 2014

I called Fabio regarding a Lexus CT200h just to inquire about a lease special. He said over the phone that he will give me a great deal guaranteed! I was over at two Lexus dealerships that morning that ended up in a bust, and I was a little hesitant at first. I am so glad that I drove to Lexus Woodland Hills. Not only did he get me a good deal, he also got me the color of the car that I wanted. I am very happy and satisfied with the deal that I got. While waiting for my papers to process, I told him that I was going to check out the cars on the lot, and with no question, he gave me the keys to the car so that I can also check out the inside. How cool is that?My girlfriend was so impressed with the deal that she also decided to go and get a 2014 IS250 from Fabio. He is a top notch salesperson, and not once did we feel pressured from him.

Ashjoon1

Feb 18, 2014

Amazing, awesome, wonderful & caring is the best way to express our interactions with the staff. Mike is the most honest and caring sales rep we ever met, Danielle is the most knowledgable and patient advisor and Craig was a wealth of information of all aspects of service. Thank you all for making our visit absolutely a pleasure. We recommend this dealership 100%!!!

Vladidadi

Feb 18, 2014

Mike Soboti was very nice to work with and provided tons of information and answered all of my questions when purchasing my Ct 200. He has always been very helpful and assisted me with anything I needed.

silhoffman

Feb 18, 2014

Mr. Kami Husseini is an excellent salesperson, very professional and pleasant. I would highly recommend him to my family members and friends. My experience a Lexus of Woodland Hills was fantastic !

ron823

Feb 17, 2014

Michael Saboti was a great salesperson with a lot of knowledge, experience, patience, and understanding. He made our purchase of a new 2014 Lexus CT200h Fsport a pleasant one! We will truly recommend Michael to our friends and family. Thank you Michael again for taking care of us!

Maria.cornejo22

Feb 16, 2014

Going into the dealership I was a bit nervous because most sales person are very pushy and just try to sale you a car that they think is good for you. But I'm glad to say Kami never push us to get something we did not like. He answer all of our questions and took his time with us and showed us all the different features the cars had. He helped us pick the perfect car for us. I am so happy with our choice and the service we received from Kami. Kami thank you so much for all your help and making shopping for a new car a really great experience.

cpacal

Feb 12, 2014

My very positive review of the dealaership is totally based on the excellent service we received from Kami Husseni. He was very helppful without being aggressive. He asnswered my questions before I even knew I had them. He was polite and made the whole process very pleasant. I am very excited about my new ES Hybrid and because of Kami I would definitely consider this dealership for my next car.Carol and Rudy Pacal

titkat

Feb 9, 2014

We purchased a Lexus RX350 there in 2012, a Ceritified Pre-owned vehicle. We even bought extended warranty and they spoke so highly about the vehicle; NO CARFAX given or offered. Today, we went to trade in the car and surprise surprise, the vehicle was involved in an accident way before we bought it and had its front and doors repainted with a missing VIN sticker; that affected the trade-in value by about $4000. Come to think of it, there was some uneven spacing on the front grill and when we took the car to their shop to get checked, we were told that we must have hit another car; it was the accident that caused the issue but they blamed us for it; the truth is finally out.Please ask for a CARFAX report from these guys even if you are buying a Certified Pre-Owned; you'll be surprised on what you'll find on it. We will never again buy a Lexus especially after this experience. How can you sell a vehicle as a dealership and fail to disclose previous accidents and paintwork knowing so well the effect the same has on the value?

dmcfbld

Feb 8, 2014

I had always received excellent service here on an older Lexus and recently my wife was considering a newer one as a second vehicle. We ended up buying a model two years old that looks and drives as though just in from the factory. The entire process was extraordinarily easy and the staff helping us were friendly, knowledgeable, and definitely went above and beyond the call of duty to make us happy. I would recommend this dealership both for sales and for service with great enthusiasm.

willstaned

Feb 8, 2014

When shopping for a car I am always wary of being approached by the stereotypical pushy salesman. To my great delight my wife and I were met by Kami. We instantly felt very comfortable with his quiet, professional demeanor. He showed a very caring attitude to our needs as he showed us several cars and encouraged us to take a drive in two of the cars. Kami is obviously very happy in his job which shows in the extremely friendly way he presents to his customers. It felt as if we were engaging with a new friend, not just dealing with a salesman anxious to close a deal for his own benefit. This was a very pleasant experience and we are looking forward to enjoying our newly purchased ES 350 introduced to us by Kami. He should be the standard for the way all salesmen interact with their customers.Bill Edwards

loisgass1

Feb 3, 2014

Hi, on Sunday, January 26, 2014, I pulled into the Woodland Hills Lexus dealership to look at the various models of pre-owned Lexus'. Mr. Kami Husseini was there to greet me, introduce himself and offer his services. From that moment on...until I signed the paper work to purchase my car, Kami was there providing answers to all of my questions...big or small...and explaining the differences between the models I was considering. He had me drive the cars while he explained the features of each one. His calm, warm and friendly manner made the experience very pleasant. His professionalism, apparent knowledge, and lack of what I call "pushiness" made me feel confident in my ability to make an informed decision. As this was the first car I ever bought on my own I had started out on this experience with a lot of nervousness. I feel so lucky to have had Kami Husseini there to help me decide what was right for me. In the future I would happily recommend any friend or relative looking for a Lexus to go to Lexus of Woodland Hills and ask for Kami Husseini to be their sales associate. I congratulate Lexus for having Mr. Husseini as their sales associate. He is without a doubt a wonderful representative of your product and dealership! Thank you and congratulations on your insight in employing such a fine man to be the face of Lexus in Woodland Hills!Lois Gass

dojrfan

Jan 28, 2014

WOW-what can I say about Kami Husseini?? He was fabulous to work with-so patient and answered all my questions politely and in a way that I could understand. If all salespeople would work like he does, the car buying experience would be so much easier.Your dealership should be proud to have him in your employ and he deserves a raise!!Thanks so much Kami.Laurie

GHRosen

Jan 26, 2014

We have purchased 3 cars from this dealership before. The service and attention to detail has always been superb. So when we were interested in a certified used Lexus, we visited this dealership. They had exactly what we were looking for in stock. Kami was an excellent salesperson. He knew his product and communicated information completely and easily. Mike was an excellent financial person. He explained our options easily and completely. The entire transaction was handled by Kami and Mike with no pressure. I would recommend these two and the dealership with no hesitation.

danniz123

Jan 25, 2014

I had a great experience at the dealership because Kami was so courteous and professional. After driving a several cars he was able to help me make a final decision. He was very knowledgeable and worked out a great deal for me. I am really happy with the car and thoroughly enjoy driving it. Thanks for all the help.

Sealandflynn

Jan 21, 2014

This was the best car buying experience of my life.Nissim was honest, fast and friendly.I drove all the way up here from Newport Beach and I'd gladly do it again!!!Ask him to see some of his photos on his T-Mobile phone and he will add in commentary that will keep you smiling.Fight On!!!

raksingh2000

Jan 18, 2014

I have had great buying experience with Kami Husseni, because of him i went to buy my 2nd Lexus car with Woodland hills lexus. His personal handling goes well beyond and that's evident myself buying 2nd car with them. He is a great guy with no nonsense and very straight and fact based. He has very good knowledge of cars and takes every step to make sure a customer comes happy and leaves happier.I'll recommend Kami to my family and friends who are planning to buy a Lexus car. i would like to thank management of Woodland Lexus to have such a great employee who serves customers so well day in and day out.Kami, keep up with the good work.

hepk05

Jan 15, 2014

The level of customer service a company provides can make all the difference in your buying experience. Thanks a bunch to Kami for the excellent service he has provided me during my visit at Woodland Hills Lexus. Kami was extremely professional, pleasant, and patient. He was very competent and answered all my questions and concerns for the best deal. I highly recommend Kami for anyone looking for a great deal in purchasing a Lexus. So, do yourself a favor and call Kami for your next purchase asp.Hamid.K

RVHDVH

Nov 26, 2013

Nissem was great from start to finish. He followed through on everything he said he would do. He was very honest and straightforward. It was the best experience I have had in buying a car and at 70 I have bought many. He has made follow-up calls to make sure everything is ok.Sami was great also. He was very positive and friendly. No high pressure. Just nice and very competent. Overall, a great experience.

cbarak

Nov 24, 2013

Chris was always helpful, called and answered every question. He was very proactive and definitely took care of my car's needs and ensured I was comfortable with everything. I have always received great service at Lexus of Woodland Hills, but this was exceptional.

mgpeak

Nov 13, 2013

Ly Do, took me without an appointment, completely resolved my problem and got me in and out in record time. He was wonderful! I will definitely use him again.Thank you,Mimi Peak

AndyNguyen

Oct 24, 2013

Mike Soboti was an excellent sale man. He is absolutely greatful and friendly.i definitely would refer my family member and friends. It was not pressure at all when i purchase my ES350 2010. I am so happy and thank you so much such a great sale man like Mike.

puedeba2004

Oct 24, 2013

I went in to buy a used Lexus RX350. The salesman, Nissim, spent a great deal of time with me, helping me find exactly the right car. Later he asked me to compare the benefits of a used car versus a new one. No pressure whatsoever. It became clear to me that buying a used Lexus didn't pencil out as well as leasing a new one. Nissim saw to it that I got a fantastic deal. After I chose the car he spent a lot of time showing me all of its features and how they worked (big changes from my 2006 Lexus). Boy, am I glad I chose to lease. BTW, the service is just as great as it was for all the years the previous owners, Vista, serviced my 2006 Lexus RX350. In other words, outstanding! Friendly, helpful people, great loaner car policy, coffee, bagels and Starbucks coffee in the customer lounge.(BTW: the only service my Lexus required in 6 years was oil change and other scheduled services. Nothing ever broke!. Lexus really makes a superior product!)

brenum1

Oct 15, 2013

I've had the pleasure of working with this dealership since year 1995 when I purchased my first Lexus SC300. It was Vista Lexus at that time. I decided to buy another and was extremely blessed to have met Fred Hakami who was my salesman. Lexus of Woodland Hills is so lucky to have him on their team. Ly Do and Laurence Beerman are the nicest and most professional service consultants I've ever encountered and when things go wrong with my vehicle, which is very seldom, I look forward to taking it in because of them. Jerry Bloomfield....truly deserves the title of Master Problem Solver because there is none that he cannot handle. He keeps you laughing and his work is impeccable. When my car is ready and it's time to leave, it really is hard to do at times because of Isabel Reyes and Katherine Maurico. They both are so nice, professional and a joy to be around. Sure makes paying for the great service easier. If this dealership was a restaurant, I would more than gladly leave a generous tip, just because of Isabel. Lexus of Woodland Hills, you truly have some great employees and I sincerely hope you are aware of their fantastic service. Thank you so much for them.

ritalippincott

Oct 9, 2013

Wow !!!! What can I say Lexus of Woodland Hills continues with excellent customer all around service. My service consultant Louis (LY) Do is a must! He follow's through and he totally understands and cares about your needs!!! Thank you so much. I'll be back again.

mariefagan

Oct 3, 2013

Ly, Flo and Isabel ALWAYS provide superior customer service to me. They are friendly, professional and I always feel like they really care about me.

calvinlgoh

Sep 13, 2013

Ive bought many and leased many cars over the years. So much so that I've gotten to know many people in the industry and have gotten countless "deals" for friends and family. Eugene is great to work with. Honest and up front, none of that car salesman tactics that we've all come to hate. Strongly recommend that anyone looking at a Lexus to drop by Woodland Hills to see him.

steve888

Aug 5, 2013

Nissim was one of the most helpful salespersons I've ever dealt with. I've purchased a lot of cars in my life and he was among the best I ever met. He gave me a great deal, treated me very well and always worked hard for me.

gerges

Jul 29, 2013

I have never had a positive experience at a dealership in all my years of buying cars. I worked the deal out through email and when I went in to pick up the car, Nissim not only honored the deal he had it washed and ready for pick up. We were in the finance office for less then 10 min and all the paperwork was printed and ready to go as promised. Then Nissim took us back out and showed us the small details of the car and how to use them. He was nice, polite and never tried to add or up-sell us on anything. It's very rare to find an honest and nice car dealer, but Nissim Meidan is one of the few. Thank you Nissim!

assudani

Jul 26, 2013

Great experience. Eugene was extremely helpful, kind and thorough. I have never seen such great customer service anywhere else and hence you can officially add me to your fan list! Seriously, extremely service and I am very glad I chose to drive down from San Jose to LA to get the car from you.

jsalmanson

Jul 23, 2013

The easiest purchase experience I have ever had. They had the perfect car on premisis and ipurchased it at a fair price and was out within 90 minutes. They made it fun and easy. Nissim is a great guy to work with and very knowledgable

abezabadneh

Jul 19, 2013

I must say dealing with these guys was a great experience. I own a dealership in Chicago, my customer was moving from Chicago to Arizona and Wanted a Lexus CT200H so I had to do a nationwide search to find him one asap as my time was limited due to him moving in a few days. I was lucky enough to find a beautiful 2011 Lexus by this Dealership. I asked to speak to the Manager and was directed to Fred. I told Fred that I would be buying this car sight unseen and I'm basing my trust in his hands. Fred was nothing less than professional all the way through. He went around the entire vehicle and told me it had no imperfections what so ever. Which was what I would expect on a 2011 with 14k miles, however some dealers will tell you anything to sell you a car. I told fred that I would be shipping the lexus from California Directly to my clients door step in arizona. Fred assured me the car was in excellent condition and it came with both keys,and manual. Everything went smooth and my customer received his vehicle a week later and called me thanking me saying the car was PERFECT! WHeeeeew boy was I relieved because it's hard buying a car sight unseen. So If you're looking to deal with professionals who stand behind their cars this is the dealership to do business with. Keep up the good work guys dont change a thing!

Christine0709

Jun 24, 2013

Kami was exceptional!! He listened carefully at exactly the car/deal that I was looking for, didn't sell me on anything else, and quickly found me the perfect car at the perfect price, ultimately giving me an amazing deal! My mother and I we're deeply grateful for his time efficiency, integrity, and commitment to giving us exactly what we wanted at the best price possible! I'm referring one of my best friends to him and trust he will take great care of him. Kami's the best!

LARRYWASHINGTON

Jun 22, 2013

Nissim Meidan is the very best, he goes the extra mile to satisfy his clients I have purchased 5 Lexus Ls series over the last 12 years and Nissim has been there step by step with me. I cant thank him enough, he is a true asset to Lexus of woodland hills and he is a total professional !!

SMUSC75

Jun 17, 2013

I wanted to do a lease buyout and was shopping my financing and extended warranty around ... they gave me by far the best deal (on both the interest rate and extended warranty pricing) and were extremely courteous (and honest). They were also both very knowledgeable and explained all fees in detail.

hitduhwall4

Jun 12, 2013

I called around several dealerships looking for a specific model and color combination. Lexus of Woodland Hills was one of the 3 dealerships who had what I was looking for. I spoke to Kami over the phone and we negotiated a deal before I went in to the dealership. Kami was very friendly and professional (not like the typical sales person you encounter at most dealerships) and kept his word on our verbal agreement over the phone. Unfortunately, my car was not at the dealership when I went to sign the paperwork. Kami offered to drive the car to my house (approximately 100 miles from the dealership), however his assistance was not needed as I found an alternative to get the car home. I would recommend Kami to all of my friends and family for their next car purchase.

sphynes

Jun 11, 2013

Eugene Kang responded to an inquiry I made in my search for a Lexus given my current Lexus lease was due to expire. He contacted me and expressed interest in my needs and invited me to come look at their inventory while he asked about my needs and my price range. I couldn't be more happy with my experience at Lexus of Woodland Hills and Eugene my sales person.I look forward to working with you in the future.Thanks Eugene!

FECSoCal

Jun 10, 2013

Had a very good experience here. Was set to go to another dealer when we met Eugene Kang who not only gave us a great deal, but made the process very easy and convenient. Since the sale, he has done a great job of keeping in touch to make sure everything with the car was going well.

maiht

Jun 10, 2013

Dealt with 3 other dealerships before speaking with Eugene (Internet Manager) and Eugene quickly responded to all my emails and gave us the best price on our new 2013 RX350. Eugene saved us about $1,000 and on top of all that, there was no BS and typical sales pressure. I''ll recommend Eugene any day to anyone!!! Email Eugene and he'll really go out of his way to take care of you!!!

JQ1970

Jun 10, 2013

I had bought a 2013 Scion for the wife 3 months prior and was looking for something affordable to treat me :). I found a 2011 VW EOS on the website and was contacted by Eugene. As a customer care call center manager, from the fisrt email, the first call and the first visit, I knew that they had sold me based on their customer service. There is no presure to buy at this dealership, mostly because they know that if they treat you as a friend, you will give them your business.

molly10215

Jun 9, 2013

I had read some of these reviews and thought Eugene would best match up with what I was looking for. He more than lived up to his reputation on this website. He was easy to work with and very responsive to my needs. He actually was listening to what I wanted and was asking for. After the deal, Alma was able to show me how everything worked (I already had a pretty good idea), paired my phone and contacts and set some of my radio stations. Love my car! Thanks to everyone.

Bajangler

Jun 8, 2013

We have had a Lexus for 14 years and decided that it was time for an upgrade. A pre owned vehicle with very low mileage, in showroom condition is what we were looking for. We did a lot of research on the Internet and could not find exactly the car we wanted. Car prices are higher in Las Vegas where we live and the selection is not as good as California. One Sunday morning I found an ad that looked promising and replied to it. Kami called me back promptly and the transaction was done over the phone and email in one day. Kami was a pleasure to deal with and highly professional. The best part was that he volunteered to deliver the car to us in Las Vegas and pay for his way home.We are very happy with our new Lexus and would recommend Kami and Lexus of Woodland Hills. Their after sales follow up was excellent also.

andyq13

Jun 7, 2013

I had a very good experience with Service Rep. Ly Do. He was friendly, courteous and helpful in explaining the 60,000 mile service required for my 2006 Lexus GS430 and the work that was done after completion of the service. He is very knowledgeable and professional. I always have the utmost confidence and reassurance that I am well taken care of when I bring my car into Lexus of Woodland Hills and especially to Mr. Ly Do. I will definitely continue to use the services of Lexus of Woodland Hills in the future and would highly recommend them to my family and friends.

mjt617

Jun 7, 2013

Eugene was great, he was very concerned about getting me the right car, equipment, and color that i wanted. when we finished mike took me out to my car and went over everything so i could understand how all these things work. he even introduced me to ly and told me to call them if i have any service questions. im recommending eugene and mike to all of my friends for their next car

uncfes

Jun 7, 2013

I made our purchase over the internet, Kami and staff where the most responsive and without a doubt gave us a great price. Once there they had the type of car we wanted ready and all my little "extra's" included. The staff went over everything in the car and we left a very happy customer, considering we came all the way from Las Vegas just to deal with them. Thanks to a great staff, and I know i'm not an easy customer to please. (-;

genekimdds

Jun 5, 2013

If you decide on a Lexus, highly recommend calling Eugene. Best car, best sales person and best dealership! I'm letting everyone know what a fantastic experience. Class Act!

garris

Jun 3, 2013

Kami is great, went out of his way to the deal happen. He came in on his day just to show me the carand make the ....Thanks Kami...when trading car you are by far number 1+ on my list...Thanks gain Chris

ucladave

May 31, 2013

I recently purchased a Certified Pre-Owned Lexus from Kami. He was very professional and made the experience quick and painless. I will be recommending him to anyone who is looking to purchase a new or used Lexus.Dave F.

junloveria

May 29, 2013

Kami is a great help and very professional in every way. I'll recommend him to all my friends and relatives. Lexus of Woodland Hills is great..!

Denise Ruben

May 26, 2013

Kami and Lexus Woodland Hills is fabulous. He actually drove a gorgeous SUV to our home to view and drive. Amazing and We Bought! Extraordinary

sdardash

May 26, 2013

Kami Husseini is a very polite salesman who was willing to work with me regarding the trade in of my old IS 250 Lexus towards leasing a new Lexus. I enjoyed the service and performance of my old car and was open to the idea of getting another one. Like other reviews I've read I would have to agree that Kami is a very helpful and informative salesman in a non-aggressive way. He was willing to stay late, past 9pm, to make sure I learned all the unique features of my Lexus and the new navigation system. Also, even after he sold me the car he followed up with me to make sure everything is going well and that all my questions were answered regarding the car features and servicing.5/5 all the way, I highly recommend him!

tkidambi

May 26, 2013

Had a ridiculous experience with this dealership this week and especially this morning, and after seeing some of the reviews here on Yelp, it sounds like the Kami and management combo is still up to their bait-and-switch tactics, leaving a bitter taste in my mouth.I am in the market for a new 2013 GS350. I contacted the sales department of a couple dealerships in the area, and Kami from Woodland Hills contacted me to let me know he had the exact car that I was looking for.After a couple discussions over the phone and via email, we agreed on a price. I called Kami one more time to set up an appointment, and he mentioned that the price we had agreed on was for a lease only (b/c of some manufacturer incentives). And that if I purchased, the price would be $2500 higher. I told him that was not what we had discussed, and if he can't honor the original deal, I wasn't interested. (this dealership is an hour drive from where i live, without the discount, I could get the same price at a dealership down the street)Kami emailed me back about 10 minutes later and said they would honor the original deal we had agreed upon. I agreed and said that I would drive up there the following Saturday to fill out the paperwork, since with our 6 month old, it would be hard to get there on a week night. He then called me at 4pm that day and asked if they could deliver the car that night to our house, and just do the paperwork at my house. I said sure. Then I heard nothing the rest of the day and night. At 1am, i received an email saying that he was sorry. He then asked if we could come in on Saturday at 9am and pick the car up. I said sure.On Saturday (literally, this was two hours ago), i get the wife and the baby into the car, we're there by 9am. Kami shows me the car, we take it for a test drive. All is good. We fill out the credit application. 5 minutes later, he comes back and says "ok, so its going to be $2500 more than we discussed, b/c the $2500 is only for leases". I was flabbergasted. I told him that this wasn't what we discussed. In fact, we discussed this exact issue a couple days ago, and he told me that he would honor the deal anyway. We drove an hour each way under that pretense.He said, sorry he made a mistake. I reminded him that he didn't make a mistake, he made the mistake twice. We asked to talk to the manager, who said sorry, he wouldn't honor the deal, and that Kami made a mistake. I said, I can't believe you won't honor a deal that your dealership put in writing. The manager asked me whether i had an email from "the dealership" or from Kami. I asked him whether or not Kami spoke for the dealership or not. No response. So we walked away. No apologies, no attempt to make it right, no offer to meet me half way, nothing.Literally, my worst dealership experience ever. Unfortunate that these guys have the Lexus logo on their building. They're sullying the brand of a great car manufacturer.

jlramirez

May 16, 2013

I could not find an ES350 in the color and options that I wanted and I was getting discouraged when I was told by one dealership that there was only one in Arizona and no others available in the western US. I was resigned to the fact that I would have to wait a month or two until a new shipment arrived from Japan. I read the great dealer rating and review on this website for Lexus of Woodland Hills and noticed the excellent reviews of Eugene Kang, so I decided to call them and I asked for Eugene. He took down the information of what I was looking for and immediately began checking their stock for an ES350 in the colors and options that I wanted. He called me back a few minutes later informing me that there were two cars on hand that met my criteria. He then e-mailed me the descriptions of the cars including all the installed accessories and options. I decided on one car and we negotiated the price via e-mail, and I made an appointment to come in that evening to pick up the car! I must say that this was the most enjoyable and easist car buying experience that I can remember. I highly recommend buying a car at Lexus of Woodland Hills and be sure to ask for Eugene.

Mishainla

May 15, 2013

I just leased a new RX 350 from Lexus of Woodland Hills. That was, no doubt, the best car buying/leasing experience I have ever had. Kami, Internet Sale manager, provided outstanding performance. He was very straightforward, with no bait and switch tactics what so ever. He knows the vehicles, options and his professionalism is outstanding. I have done my homework prior to showing up at the dealership and had an idea of what I should pay for the vehicle with the options I want. Deal that Kami offered me exceeded my expectations. He considered all possible options, rebates and trade-in of my old car which was not fully paid off yet, to give me the best possible price.Thank you Kami.

AryaAkhavan

May 14, 2013

I Just went in to look at cars and Kami was so helpful in helping me choose a car. He was never pushy and went out of his way to get me the best deal on my car. I had gone to over 6 different Lexus dealerships and dealt with many different salesman but he was by far the best and most helpful. I do not have one bad thing to say about him in all honesty. It was as if one was buying a car from a good friend who tried his absolute best to help you out and get you a huge discount.

papaben100

May 3, 2013

I for to mention, that I was mainly in for service and Eugene just came over and started speaking with me. Anyway, Sheri has been taking car of my vehicles for years and my wife and I love her. When she's not there Eddie is my guy. I highly recommend either of these two people to keep your car running and trouble free.

Mansour

May 1, 2013

Mike soboti is very helpful in any way possible. especially in taking time & explaining about features of cars that I was interested in. he was recomended by a friend that purchased a car from him before.my lease is up in near soon.He is my next sales consultant.Thanks mike for great service.

DrPezeshk

Apr 30, 2013

When it comes to customer service in Lexus - Woodland hills, CA - I would say Kami Husseini. I am recommending him to all customers who wants fair deals with perfect services. My story will proof this;On Apr 26 I sold my car at 5:30. Right after that I called Kami if he is available to check Lexus deals. He was in OC, it was his day off, and nevertheless he accepted to see me at dealership at 8PM Friday the same day. I was looking for cars for past two weeks and all had some issue that I did not like. I was finally sure that I really want to have Lexus ES350 but I was not sure if there is a good promotion that I can afford.We went to dealership sharp at 8:00 PM, Kami was there on time waiting for us. After negotiation in price, Kami offered a great deal that met my budget and was affordable. I was happy that I would have my new Car the same night until Fred the sales manager stopped him. He refused to sale the car to us because he believed that dealership would lost on this sale and he cannot go down to price that Kami had offered. Frankly speaking, I thought it is one of those Dealership tricks to start increasing the price. I left the room, angry and disappointed. Kami said, I am so sorry Leila I promise to get this deal for you. let me talk to our General Manager, Mike Hong tomorrow. I will bring your car to your home at 11. This is your car. You will see. Trust me.And YET he did it..I got my new car tomorrow with same price he had promised.Thanks again to Kami & Mike and thanks to Alex Bagheri (Honda dealership sales Manager, woodland hills) who referred Kami to me.

leaserlexus

Apr 29, 2013

This was my first time leasing a car and the Mikes made the process painless. They were informative and helpful with out being pushy. Mike Soboti managed to produce a price I was happy with and then Mike Skobin walked me through the lease, step by step. They earned my business in the future.

ray5454

Apr 28, 2013

As out-of-staters moving into the area, we initially contacted Keith online. He was exceptionally professional, courteous, and enjoyable to work with as well as knowledgeable about the product. We really feel that Keith went above and beyond what was expected in order to work with us and meet our time restricted schedule. He was willing to negotiate a great price (we worked with other dealerships in the area too... and this was the BEST by far!) and we ended up purchasing a beautiful, new car.We also had the pleasure of working with Mike in financing. He took a genuine interest in making sure that our experience with his dealership was positive. He did an excellent job explaining all of our options and made a conscious effort to help us purchase the options that best suited our needs. We really appreciate both Keith and Mike and highly recommend them!!

litn2003

Apr 24, 2013

We bought our car from Eugene Kang. He is very nice and professional. always responds quickly. Our experience with him is very pleasant. woud like to recommend him to friends.

tombaker01

Apr 23, 2013

I visited Lexus of Woodland Hills because I was interested in trading in my car towards a new car. I was helped by a few sales people, Mike and Eugene, and it was a very pleasant experience, even though I ended up not buying a car at this time due to unforeseen circumstances. However, in a few more months or the coming year, when I am back in the market for a new car, I will most likely visit this Lexus dealership again and probably ask to work with the same sales people.

faztav

Apr 23, 2013

Hey thanks Michael and Eugene for all your help. Best buying experience I've had and I will definitely recommend you to my friends and family.

aberchin

Apr 23, 2013

Leasing my new Lexus from Lexus of Woodland Hills has been an absolutely joyful experience. Keith Slater and Mike Skobin were wonderful to work with. They were both efficient as well as cordial. I never felt I had to "negotiate" a price for the car because the offer they gave me was fair and honest. I have been taking my cars for service to Lexus of Woodland Hills and have been working with Sherry Mak who each time has shown me that she is thoroughly knowledge about my Lexus and makes me feel confident that the work being done is necessary and appropriate. I certainly has high regard for the staff of Lexus of Woodland Hills.

realflight77

Apr 22, 2013

I live right next to South Bay Lexus, but I still drove 40 miles north to see Eugene at Woodland Hills Lexus. He is very knowledgeable about every single features in every car in Lexus lineup. He made sure that I'm satisfied with my test driving experience. He worked very hard to get the exact model and the features I wanted. I absolutely love my new CT200h and the F sport package. When I was indecisive of what color to get, he lined up every single color in front of me, and let me compare side by side, and that was extremely helpful. This definitely was my best car buying experience. Thanks Eugene.

callhelen

Apr 21, 2013

I was very happy with the service I received from Kami at the lexus dealership. I have been looking for a car for what feels like forever now, but on the first day I visited this dealership, i found a great car and bought it right away. That could not have been done without the help of Kami Husseini. He was kind, helpful, efficient, and honest, however at the same time, not pushy, over-eager, or forcing. His attitude and approach to helping me find the perfect car for my budget could not have been better. He generally wants the happiness of the customer above all other factors. It was so easy buying a car with him, and he is always at the customers beck-and-call. He has made me a very happy customer.

SamC12

Apr 14, 2013

I was very disappointed from the sales experience and service I received from the Lexus of Woodland Hills dealership and Mike Soboti. I don't recommend buying a car from this dealership. I paid for a Lexus car a higher than agreed upon price. When I noticed the mistake and went back to the dealership, the salesman and manager were unwilling to give me the price that was agreed upon. They claimed the price included upgraded tires - $4,000 for upgraded tires??? Tires that I didn't ask for. This is not a proper way to conduct your business. I will never buy from this dealership and recommend you to steer away from this dealership and Mike Soboti. Buyer beware.

Bobb11

Apr 12, 2013

Kami was a very attentive and courteous salesperson. Delivered my car to Bakersfied, with all oral agreements kept. Was a non hassle buying experience. Also the dealer, through Kami and Louis,is also making a minor interior repair after the purchase agreement was signed. Appreciative ot that service.

shery

Apr 6, 2013

MY VISIT TO THIS LEXUS DEALERSHIP AND BEING TAKEN CARE OF BY ONE OF THE BEST EXPERIENCED BUSINESS MAN MR.MIKE SOBOTI, REALLY HELPED TO MAKE MY DECISION FASTER AND WITH MORE CONFIDENCE. I SHOULD CONFESS THAT HE GIVES HIS CLIENTS A VERY GOOD FEELING OF THEIR CHOICE AND BY GREAT REASONING. SO, I JUST HAD TO LET EVERYONE KNOW HOW HAPPY I AM FROM THE LEXUS I PURCHASED AND I ENJOY IT VERY MUCH. AGAIN THANKS MIKE SOBOTI,ITS ALL CAUSE OF YOU. BEST LUCK

roselexus

Apr 5, 2013

Everyone we were in connect with at this dealership is very professional, friendly,and accommodating starting at the front door with Louise (who handles the phones and greets the customers with a smile) and makes a person feel welcome. Just had a training session with Rishelle Abarca and she was just delightful,knowledgeable and informative and so helpful for me to learn all the features in my new car. She was so patient with me since it took some time to understand all the new features I was not accustomed to. It's a great car and she's the right "Teacher". Now, for the Maestro of the purchase, Mr Keith Slater, who orchestrated (handled) this whole experience without any anxiety for my husband and me. He listened to us as to what we required in a car, informed us about all our options, showed all the possible cars we might be interested in and then helped with the right financing. Keith is a true Professional without adding pressure to us to purchase until we are ready. Our experience overall was very simplified and made our car purchase very pleasant. I would recommend this dealership and especially Keith Slater to everyone. Thank you, Rose and Michael

noonokka28

Apr 3, 2013

I was looking for a new car and I had a great experience buying my car form Lexus Woodland Hills. Everyone that I spoke with was friendly and has good communication with all customers.Mike Soboti was friendly, knowledgeable and helpful. I remember the day that I have to pick up my car and I still busy with work. Mike delivered my new car at my working place. So nice !!! Every time that I stop by he always follow up and willing to answer my entire question.It was a great experience for buying my first Lexus and I would recommend contacting to Mike Soboti

pashaparsaparsia

Apr 2, 2013

I had a very good experience at your dealership especially with Mike Soboti who is very knowledgable with his products. He made me feel very comfortable even tho I was not ready to purchase. When I am ready to purchase I would definetly come back to your dealership and I will refer and recommend Mike Soboti to all my family and friends.

hyunschick

Mar 31, 2013

Go see Eugene Kang, the internet sales manager if you want painless hassle free car buying experiece. I love my 2013 IS250. Thank you Eugene!

Sjames

Mar 26, 2013

Excellent service. Quick and easy purchase of new RX350. Very personable. Highly recommend. Suggest going through Internet with eugene as its much quicker and easier,

d2ong87

Mar 26, 2013

Eugene was really supportive and helpful. He rally cares his customer from the bottom of his heart so that he can get the best deal for his customers.I definitely recommend him if you would like to buy Lexus in Socal area!

ClaudiaTrejos

Mar 26, 2013

Fabio was more than helpful by making us feel at home. My wife and I are very please with the deal we got from imposible to possible, Favio went out of his way to make sure we drove out in a new IS 250 2013. I had been to other dealers and I could not get the car I wanted, but Favio made my dream come true. If you are in a impossible situation don't loose anymore time looking around, just go see Fabio, great attitude and a positive smile at Lexus of Woodland Hills, he will go out of his way to make you the deal of your dreams. Thank you Fabio for all your help and understanding our situation, with out you we would not be driving our IS 250, may God bless you. Thanks again.Sincerly,Marcos and Claudiap.s. See you in my next lease or purchase.

Brianbernie

Mar 25, 2013

Eugene Kang worked hard to get me the deal I wanted. I couldn't be happier with my Lexus RX350. Go see Eugene Kang if you want hassle free car buying experience. He will make sure you get the best deal possible and you will leave the dealership with a smile on your face.

cLazaritt

Mar 25, 2013

Working with Eugene Kang and Mike Skobin was the best experience I've ever had in car buying. Eugene truly cared about me finding the right vehicle for my needs. Strongly Recommended!

nbayat

Mar 25, 2013

Kami Husseini truly made my decision making process relaxed and informed.... he was patient and very knowledgeable about explaining my various options... he was never pushy... I am so happy that I leased my lexus at this dealership. Thank you Kami, for making this important decision in my life so easy and enjoyable. You found me a great rate and acted as my ally through the whole process. You're the best !

IN2LA13

Mar 22, 2013

Kami was very helpful, courteous, and listened to all our questions. He was knowledgeable, he gave us different options on how to finance the car and was very good in showing us all the differnet packages of the car. He was easy to work with. We cared about our needs. My father-in-law is happy and enjoying his first new car in 14 years! Thank you Kami!

sioaw

Mar 20, 2013

We bought a SUV last January 1st.Kami helped us get the RX350. it was a smooth transaction. He's not pushy and easy to deal with. He really knows how to take of his customers.really happy with his great customer service!

karenses350

Mar 19, 2013

Vera went out of her way to get in touch with a service rep for me when they were very busy. She put up with my calling several times, when service did not respond right away to my voice message. She was sympathetic & very personable. Her attitude made up for the fact that I had such a difficult time trying to reach a service rep to talk to.

mehdimehdi13

Mar 14, 2013

Kami was such a great guy, he gave me wonderful service. He was so honest and helpful. He is so patient and you can always trust hin. I will recomend him to all off my family and friends

car.buyer2013

Mar 9, 2013

Mike Soboti and Eugene Kang were truly great. They made what could be painful transaction very very easy. They are very attentive and care about their customers. If you go to Lexus of Woodland Hills, I strongly recommend Mike or Eugene. You will have a pleasant car buying experience. Guaranteed!

tp096255

Feb 28, 2013

Kami was outstanding. My wife and I both appreciated his professionalism and kind demeanor. He was courteous, listened to our needs and steered us toward the exact vehicle to meet those needs. He worked hard to address all of our concerns and entertained all requests no matter how outlandish without ever patronizing us. During our three-week search for a used vehicle we encountered all manner of salespeople. My wife didn't get a good vibe from any of them with the exception of Kami. Everyone else either spoke down to us, tried to "educate" us, steer us toward a vehicle that clearly didn't meet our needs (but met theirs), or ignored us. Some did all the above! Kami has restored our faith in car salespeople. If only more were like him it wouldn't be such an unpleasant, gut-wrenching process. We hope Kami stays at Lexus so we can buy our next car through him.

soniasam

Feb 28, 2013

I will highly recommend this dealership to people I know..other than proffesionalism they will diligently work with you through out the process. They're well experienced as far as dealing with their clients.Thank you so much Woodland Hills Lexus!

wbuddle

Feb 25, 2013

Kami was great to work with!! He was not a "pushy salesman" and genuinely wanted what was best for us. The whole time we were there we felt comfortable and built a rapport outside of the transaction at hand. I will certainly refer our friends and family to buy from Lexus of Woodland Hills. Thanks again!

tonevi

Feb 20, 2013

Kami worked very hard to get me exactly what I wanted for the price I could afford! I spoke with many other sales people and none of them came close to the deal he offered me. I even went to a car agent who promises the best price and was told to run,not walk to grab Kami's offer. He was very honest and actually delivered the car to my home. The service at Lexus of woodland Hills has been top notch and I highly recommend buying a lexus from them, if you ask for Kami!

rolexlover

Feb 18, 2013

There are many reasons I would highly recommend Kami at Woodland Hills Lexus:1- Friendly staff. Kami was extremely patient in explaining the car and when we test drove the vehicle. He took his time to find the exact package I was looking for.2- Honesty. This is the most important reason I am very happy with my experience. Kami was transparent and did not play games with me. 3- Price. Kami even beat the price of the biggest Lexus dealer in California.I was so satisfied that I even took my father in law and bought a second Lexus within a a few days.

mariavonpage

Feb 18, 2013

Kami was great!! So helpful and got us a great price! We were treated well and given the time and respect we needed to make a big decision.

rosdan

Feb 18, 2013

My experience with Kami Husseini was excellent. I almost always dread having to deal with car salespeople, but in this instance he was friendly, personable, and most importantly pressure-free. His easy going nature put me at ease as well, and there was a total lack of b.s. I did not have to haggle with him at all over price! The whole process of buying a car was effortless!

normbernstein

Feb 7, 2013

I brought my new 2013 Lexus GS350 for a service appt to have the Perma Plate process done for my car on 2/7/13 at Lexus of Woodland Hills. Mike Skobin kindly arranged for the appointment as a follow up to my recent lease purchase on 2/2/13. Eddie Aquino. Service Advisor, greeted me at the service area and was extremely helpful, courteous and promptly arranged for the work to be done in a timely manner. The car was ready at the time promised by Eddie, who personally brought the car to me. I was very pleased with the excellent service Eddie provided. I then went to Mike Skobin's office to pay for the Perma Plate process since he is the one who handles payment of that service. Mike was once again very personable, helpful and provided overall excellent support, as he did during my lease purchase process.

normbernstein

Feb 5, 2013

My experience in purchasing a new 2013 Lexus GS350 from Lexus of Woodland Hills was a truly outstanding and enjoyable experince. Johnny Hong (Sales Mgr, Eugene Kang (Internet Sales Mgr), Mike Skobin (Finance Mgr) were all very supportive, and provided excellent support making my purchase very enjoyable & an exceedingly pleasant experience.Danielle Knudson-Goodwin (Customer Relations Mgr) & Rishelle Abaca (Technology Specialist)provided outstanding service in going thru the car functions, navigation,audio & Lexus Enform inplementation.I have been a loyal customer at this dealership for many years due to their excellence & have either purchased or leased several Lexus cars form this dealership as well as always having my Lexus serviced at this dealership since they also provide excellent Lexus car maintenance service.

edgerchik

Jan 7, 2013

Great customer service and price! Our friend recommended this dealership and it's been an absolute pleasure to work with both Fred and Nissim. Very friendly, professional and extremely courteous team. I would strongly recommend this dealership to all my friends and I know we'll be back! With gratitute, Ed & Kira

Tambores

Dec 31, 2012

George from the parts dept. was very helpful in getting my headlight fixed. I bought the part and he got a technician to install it for me without having to pay labor charges. Installing a head lamp is very challenging with a Lexus. Unfortunately, the technician struggled even more than I had in my garage, as it took over an hour to install. Nonetheless, George was very helpful in trying to get this done for me as he went the 'extra mile'.

shinhuh

Dec 29, 2012

Visited Lexus of Woodland Hills to see their CPO LS 460 that I saw on their website. Made an appointment with Eugene Kang for that afternoon and met him there. I dislike the heavy sales mode that you get at car dealerships (even Lexus ones), and luckily Eugene sensed this and gave me a lot of space and time to look over the car and to think about the sale. I was hoping to be able to take the car for a test drive alone, but I guess for insurance reasons they couldn't do this. But Eugene was nice enough to just let me drive around and not tell me where to turn, give me a sales pitch on interesting features, etc... I usually get stressed out when salesmen do this on a test drive, so again, kudos to Eugene for being so cooperative on this, and letting me concentrate on the test drive itself. Of course, he was able to answer questions that I had that came up.Decided to make an offer. Instead of the usual "bid low and work up" strategy, I made a single offer that I felt was fair to both me and the dealership, and eventually that offer was accepted. Did the usual finance and paperwork, and I was off in my new (to me) Lexus. Mike did the paperwork, and was efficient and patient with me. Although I was going to use my credit union to finance, Mike was able to actually find a better financing option, which was a welcome surprise!They also followed through on a promise to fix a paint chip on the hood later on, which I'm sure wasn't cheap for them to do. Overall, I'm very happy with this dealership and with Eugene, and don't hesitate to recommend them to others.

wanlinkpro

Dec 16, 2012

Eugene's professional knowledge helps me to choose the right model of the car and I am extremely satisfied the decision that I made based on his recommendation. I am very appreciated his patience for staying late in the office after 11:00pm to complete all the paper works. Plus he made a special trip to my house to show me how to program and operate the car on the following day.Eugene is a great manager. He is dedicated at his job and shows sincere concern for his customers. My experience of purchasing a 2013 Lexus ES 350 from Eugene is beyond exceptional.

dfaigenblat

Dec 13, 2012

I brought my 2007 RX350 to service dept. due to metallic noise that occured intermittingly ONLY when I started the car. The service person called me the next day to inform me that the repair requires new Actuators, new cams & new housings. I have it in writing. Total repair including Parts and Labor $5,100. Their L-SB-0028-09 Rev.2 form indicates Engin Ticking, MIL (Mulfunction Indicator Light / Engin light) warning on, P0014, P0015, P0024, P0025 and P0017 or P0018 failures. Again, the only thing I told Mr. Christopher Morrey, Service person, was that the car makes noise only when I start it. I bought this car brand new at Lexus Santa Monica. It has 82,000 miles. I said to the service person " could it be something else? other than the failures that you determind? he said " our technician is highly trained and experienced and did a thorough analysis". This did not sound right to me as the car drove very smoothly.I took the car for second opinion to Van Nuys Lexus. These people REALLY analyzed it and showed me a computer print out (rather than a Service bulletin). ALL WAS PERFECT. None of the Lexus Woodland Hills failures were there. Be very careful of these people. I guess the customer well-being is not on top of their interest. This is my second Lexus. My family owns 4 Lexus cars. I alerted them and I will everybody I know to the very bad reputation of Lexus Service in Woodland Hills. I tried to get help from Lexus Headquarters in Torrance but after 4 weeks, the top lady there (Lisa) told me that due to poor service record (I did not know I have to service the car in Lexus gargae) they can not help me. THAT IS NOT THE IMAGE THAT LEXUS IS ADVERTISING. They should be ashamed of themselves. I hope they get the anxiety that they gave me for 4 weeks. Signed: Danny

titkat

Dec 11, 2012

Initial experience was okay until we got to the Finance Manager Mike Martirocyan who lied to us that with a Credit Score close to 700, our Finance was going to be over 7.99% but "He'll try and see what he can do". This was on a Friday evening, he called back on Monday and said that BoA had approved it for 4% but with "Conditions". The conditions were that we had to Purchase Lexus Extra Care Platinum VSA, Gap insurance (even though we had put down more than 20%) and Lo Jack. He made it clear that we will not get the rate if we declined the conditions and he'll have to resubmit to other companies for finance.Needless to say, he was "kind" enough to wave the Gap insurance and give "discounts" on other two required options. He was however gracious enough to say that we could cancel all these add-ons after 3 Months..(Ironically, he'll have received his commission cut by then).We signed the loan agreement and waited for a call to install the Lo Jack option we had been charged for. The call never came and repeated Voice Mails left for him went silent. I finally walked to the dealership and after waiting for about 30 Minutes, Mike Skobin finally called me to his office. I explained the circumstances and our experience with the other Mike and he was so disturbed by our experience that he wanted me to talk to the Director of finance who unfortunately was too busy to listen to one more complaint about Mike Martirocyan. Mike Skobin took all the details and said that we should get a Check from Lo Jack for full refund. That was two months ago. I went back there two weeks ago to follow-up on what happened to the Check; guess what, he took the details again and said he was going to follow-up. We are still waiting for a refund with no idea when it'll ever arrive if at all.My best advise is to get financing straight from your credit Union and avoid all the mess this Finance Dept will put you through. I'll not be buying a Lexus ever again if this is what their Finance Depts are made of. It was our first Lexus and possibly our last. Small Claims court is our next option.

johnihong

Dec 5, 2012

last weekend on Dec. 2nd. 2012 with my wife after internet shopping of certified pre-owned Lexus RS350, one of that caught my eyes and wanted to see.After my wife and I got there to see the vehicle, he told us that vehicle is not in their parking area and it is in service for little scratch on the rear bumper unlike they told me I can see anytime come and see the vehicle over the phone and gave me a exact price that he could offer me as low as possible. After two days with prepared every thing to buy the vehicle ,I met sales mam who offered me the lowest price to make paper work for that RX350, then out of nowhere he denied that he never gave me the price he offered to me in front of my wife and myself I am totally pissed off. He said that there are two more customer waiting for that vehicle so he is no longer offer that price to me. What a flip-flop salesman in the world. I really disappointed that what they did to me. Dec. 04.2012John Hong from Los Angeles

lexus_user_09

Nov 20, 2012

Excellent Job. Fred went out of the way to receive me in the airport and did everything possible to make the purchase as simple aspossible.Keep up the good work Fred.

aohanian

Nov 18, 2012

All three employess of Lexus of Woodland Hills provided with great service and price on purchase of our new 2013 ES350. I would highly recommend this dealer for purchase of any new or used cars. They are honest and caring when it comes to selling of cars in their inventory.

Airball

Nov 14, 2012

This is my 2nd Lexus thru WH Lexus. I have had excellent service and the services rendered have always been the highest quality. With my recent sale, I worked with Michael Sachs and Vanessa Tapia. They were both pleasant and helpful and followed up with me proactively. I would definitely recommend Michael, Vanessa, Woodland Hills Lexus.

ebalbert

Nov 6, 2012

Great team providing all the services we expect from Lexus. We have now owned 14 Lexus and in another 30 days it will be our 15th. Can comfortably recommend the new ownership.Elliott

MikeCarmona

Oct 31, 2012

We are very happy with our new ES Hybrid. This is the third car we've bought or leased from Tim Mitchell over the last 6 years. Tim and Alma are great, very easy to work with and we got a very good deal. I've recommended Tim to others. Tim has always been real straight with me and explained things, suggested options. Alma was great in her follow-up and instructions.

Wsomoza

Oct 27, 2012

A waste of time is how best to describe this dealership. I cadme in to test drive a few cars as my lease was about to mature and Lexus was offering some good programs for customer loyalty. I met with Kami the Internet dealer and his manager Keith. I was sold on trading in my Rx 350 for a new 2013 RX at no money down cause of customer loyalty program and equity in the current car and a monthly payment with tax included on a 12k mile per year 3 year lease at $510. The deal seemed pretty good and the next day Kami contacted me to verify that they would honor the deal. I spoke to him twice that day to verify the deal and confirm a time that I would come in with my family to finalize. I also explained that my kids would not last long so to have the new car ready along with paperwork. We show up ahead of time, Kami didn't know what car I wanted all of a sudden and after sorting that mess out which Tom 30 minutes we sat in the room waiting on the credit check and final paperwork only to have Kami return with some other deal that we had never discussed the entire time. Then after I explain no that is not he deal we discussed Keith comes in to say Kami may have made a mistake or I was mistaken about this deal. Of course Kami is nowhere to be found at this time, so I ask Kami to come back in and he looks at his phone the whole time and says sorry for the confusion, then Keith leaves and Kami says to me that Keith approved the deal earlier so he was sorry it changed all of a sudden. We are now at 1.5 hours here at this disgusting place at which time we get up and leave and warn the other buyers in the showroom about the dealership as we walk out. The really sad thing besides the waste of my time is that Lexus is a top car dog and I felt in the end we were at a sleazy used car dealership.

albertl

Oct 26, 2012

Wondeful and warm welcomne from the moment youset foot into the dealership.No pressure, just the right information to makeyour own decision.Thank you

SNN

Oct 26, 2012

The dealer is only as strong as its staff. Led by Michael Sachs, this group of individuals made my buying experience pleasant and easy. Highly recommend.

jmoxham

Oct 24, 2012

I bought a new Lexus LS460. I had done all of my research before Costco referred me to Tim Mitchell at Lexus of WH. I knew exactly what features I wanted, and what I was willing to pay. Took a test drive just to confirm what I already believed then sat down with Tim and Alma Jimenez. Tim told me he wanted me to be satisfied with this transaction so I would buy my NEXT car from him as well. Well he succeeded. This was as painless a transaction as I have ever had. I ended up paying more than I had anticipated, but got everything I wanted and more. And got a fair trade-in on my 9 year old Lexus. I don't know if everyone at this dealership is as knowledgeable & professional as Tim, but I hope so.

Val C

Oct 24, 2012

I've had a great experience leasing my new car at Lexus Woodland Hills. This is the second time I lease my car from them. The whole process was fast and Tim Mitchell and Alma did everything to make sure I'm happy with the deal. They went above and beyond my expectations. I'll definitely recommend them to all my friends and family.

goldenarches69

Oct 23, 2012

Bought a used IS250 from Michael Sachs and Nissim Meidan. I know what I want and how much I am willing to pay for things and appreciated that Michael did not want to try to put me through the typical car sales process. We negotiated via telephone/email and came with an acceptable price. He was very honest and helpful and gave me any information I requested in a timely fashion. After driving the car for a week, I had a few questions and he answered them right away for me. This is my first Lexus purchase and he was a great representative for the Lexus brand and has built a relationship with me that will bring me back to him for my next purchase.

Guinness and Me

Oct 20, 2012

My tail light was out and I didn't know how to do it by myself so I called Lexus dealership in Woodland Hills and spoke with Eddie. He said to come on by and that he will do it for me free of charge! That's service! They are so generous and really go out of their way to help you. I am sure they could easily charge me a lot of money but they rock. I had purchased a tail light bulb from Pep Boys but they had give me the wrong one. Since it didn't fit, Eddie brought me the right size bulb. Saved me a trip to have to go back to PepBoys to get a new one. Now i have all of my lights working and feeling safe! You guys are terrific. Thanks Eddie :)This is the 2nd time(Jeff and Luis) that they gave me great service here at Lexus in Woodland Hills. You also can't beat how close it is to my home !

dgreitzer

Oct 19, 2012

Great experience. I got what I wanted and was treated very well. Thanks to the great team at Woodland Hills Lexus. A truly professional and friendly environment.

J.

Oct 17, 2012

Super helpful people who go out of there way for customers. Jerry Banderas did an excellent job explaining the features of the car. Jerry came to my house and resolved a problem I had getting the garage door opener feature to work.

jmohran05

Oct 16, 2012

My husband and I went to Lexus of Woodland Hills to check out the 2013 Lexus. Our salesman, Eugene Kang, was very attentive, really listened to our request, and made us feel very comfortable. Once we were satisfied with the price and terms, we decided to purchase our car at Lexus of Woodland Hills.Eugene introduced us to Mike Martirocyan, the finance manager, who was very friendly and efficient. After the paperwork was done, Jerry Banderas, the technical specialist, was waiting for us. He explained everything in detail and was very pleasant. He is excellent in his job.I stongly recommend this dealership.

SangLien820

Oct 16, 2012

Lexus of Woodland Hills is an excellent dealership. I would recommend this place to every single one of my friends and family. They all have great customer service there. Especially Alma Jimenez. She was such a pleasure to work with and was able to get a great price on my new 2013 ES350. Alma was in no rush to show me the high tech features on the car and had me master it within no time. She made me fall in love with the car before buying it. Alma was such a quick and efficient worker that she got me car and paperwork done in no time! She is by far one of the best sales women I have ever met! I hope to do future business with her. Not only did they have great employees, but their management is excellent. Tim Mitchell knows how to do business and runs the place very well. He is very friendly and a great person to do business. He tries his best to give you a excellent deal. Also this dealership also has a great tech support. Jerry Banderas is a great help when it comes to technical support. I would give Lexus of Woodland Hills a 10/10 for overall customer satisfaction! This place is highly recommended!

czipperman

Oct 15, 2012

I would rate the service we received as "Great". Paperwork was done in a timely manner, people were friendly and helpful, NO Hard Pressure sales.

Shinychrome

Oct 13, 2012

I dealt with Mike Soboti and Larry while buying my new ES350 and it was a pleasure. Being in property management I know the feeling of taking lots of money for a great product and providing the best customer service. These guys definitely deliver! Once I took off with my new car there was a little issue cosmetically I discovered 3 days later and that's when I met Craig the service manager and he came though. It was simple and I didn't have to twist arms like other dealers I have dealt with in the past. I also found that when I pull up to the service are employees actually approach me and as how they can help, again other dealers I have been to it a challenge find a rep to help.

ncstrs

Oct 13, 2012

Our first Lexus and we would definitely buy from Tim Mitchell again and will recommend him to family, friends, and associates.Entire experience was excellent!

Ara Kasparian

Oct 13, 2012

Tim Mitchel and Alma Jimenez were very efficient and friendly. Both me and my wife are repeat customers. Tim Mithcel is one of the reasons why we come to this dealer.

M&MW

Oct 12, 2012

My husband and I had been shopping for a hybrid car for a while when we visited Lexus of Woodland Hills. I can honestly say this was the best experience in car shopping that I have ever had! The reps were friendly and knowledgeable - not pushy like some places. We got a wonderful deal and exactly the car we wanted. I would highly recommend Lexus of Woodland Hills to anyone.

jayc397

Oct 10, 2012

I liked that the dealership was quick, efficient, and thorough. Mike did all the paperwork and had me out of his office as soon as possible. Eugene and Jerry both took their time to explain and describe features of the car and how to use them. Overall it was a great experience and I would recommend purchasing from them.

PaulaJ

Oct 4, 2012

I had a great experience at Woodland Hills Lexus. Sam Choi was extremely helpful and courteous during the sales process. Niko Amiri was very helpful with my test drive, preparing the car and filling out the paperwork. Mike Skobin was thorough, professional and friendly in going through all of the paperwork and made it as painless as it could possibly be. Jerry Banderas even came out to my house the night of the sale to program my garage door and gate openers and even helped us program our other car which we'd never been able to do before! Alma was great about explaining the features of the car in a manner that was clear and helpful without being overwhelming. I feel confident that both Jerry and Alma will be there for us if/when we have more questions as we become more familiar with the car as will the rest of the team. Even the receptionist was courteous and helpful when we arrived. After spending almost 20 years working for J.D. Power and Associates, I know what defines customer satisfaction and Woodland Hills Lexus exemplifies the concept! Thanks to all of them!

Owen Frances

Oct 2, 2012

I have been a long time customer of woodland hills Lexus (formerly vista Lexus). I purchased my first car from this dealership over 22 years ago when all they had was a tent. I have been very pleased with all aspects of this dealership, but today I would like to focus on my service consultant Louis (Ly Do) Do. Louis is a most affable, gracious, and courteous gentleman with a wonderful sense of humor. If we were talking about a Dr., we would say he has a great bedside manner. But it is not his "bedside manner" I wish to emphasize. It is his knowledge. He is very technically proficient. I am not. Yet he can explain everything in terms I can understand, which allows me to truly make informed decisions. Almost all of my non-scheduled service needs are resolved with a relatively brief meeting with Louis. A true professional in every sense of the word, very technically competent, and a wonderful bedside manner...what's left? I have been driving for over 55 years, I've owned all types and models of cars, and have dealt with many dealerships over those years. I feel very safe in saying, Louis, your peers throughout the industry would do well to emulate you.

hippie with a CT

Oct 1, 2012

This guy does not know the meaning of the phrase, "It can't be done". Came here to purchase a 2012 Lexus CT hybrid with the wife on 9-30-12 and Mike Soboti made it all happen. We "never" felt pressured from the test drive to the negotiation of the price. He made it very clear form the introduction that he is there to help us. Just don't be a jerk when it comes to negotiation. You're inside a Lexus dealership, not Toyota. How would you feel if someone comes to your house and takes a dump in your living room? EXACTLY! Give Mike a reasonable price to work with and rest assure he will do what he can to put you in a vehicle you want. After all, they are trying to run a business, not give away stuff for free. If you are in the San Fernando Valley and own a Lexus or would like to own one, ask for this guy.

tyfoe

Sep 25, 2012

Larry Ellis went above and beyond! We negotiated via email and text and settled on a price. Inspected the vehicle and took it for a test drive. The condition of the vehicle and the packages matched exactly what was listed on various web sites which I had found the car on. I flagged two mechanical issues that I asked they fix them. They promptly had their mechanics inspect the car and confirm. I filled out all the paper work and they gave me a loner, same type I purchased, while the car was being fixed. I also asked they switch out the chrome rims with a different set. Larry made all this happen and personally drove the car out to me, 30 miles, when it was finished (Friday evening). I would recommend him to anyone purchasing a Lexus.

dale.gant.52

Sep 23, 2012

Came in, just to look at a RX and Nissim found exactly what I was looking for, and even more. I ended up with a 2011 Pearl White RX with 11,000 miles dealer loaner miles on it. It has all the bells and whistles, which Jerry then proceeded to set up and teach me how to use. I love my new car. Thank you guys!

amtdem

Sep 23, 2012

Jerry Banderas provided an excellent service when it came to programming our brand new Lexus RX 350. From day one he made it clear that he'll always be available to answer any questions and help out with anything we need. Surely enough, he kept his promise and exceeded our expectations! Jerry came to our house shortly after a phone call was made to help out with programming of remote garage door button and navigation system. He's very knowledgeable and finished his task with a friendly smile in a matter of minutes. Thank you Jerry!

justn

Sep 23, 2012

I came to Lexus of Woodland all the way from Bakersfield, CA to look at a used 2002 Jeep Grand Cherokee that they had on the lot. The pictures that were posted on Auto Trader matched exactly what they had. All the staff at the dealership was very friendly and helpful, especially Larry Ellis. We took the Jeep on a test drive and after we were done, I was pretty much set on it. I just wanted to make sure the 4 wheel drive (Quadra-Drive) system worked, but to do that the Jeep need to be up on a lift. I asked Larry if that was possible, and he said, "sure, no problem!" He took us back to the service center where we got the Jeep up on a lift and were able to put it in Drive and let it idle to make sure the Quadra-Drive worked. The back wheels would spin and then the front wheels would start spinning which shows a working Quadra-Drive system. There were even a couple of minor issues that I wanted to research, and Larry was kind enough to let me browse the internet on one of their computers. That really is some above and beyond service to sell a car right there. Because of their great service, friendly staff, and fair prices I was finally able to end my 5 month search for a new Jeep and not have to visit any other dealerships while I was in the LA area. Thank you Larry and everyone else that helped me out.If I ever plan on buying a Lexus new or used, or another used car they have on the lot, I wouldn't hesitate to make the drive again down to Lexus of Woodland Hills.

david.sperling.144

Sep 20, 2012

I thought Michael did a great job. The price was better than other dealers I visited.Vanessa was very helpful in explaing the car & how everything worked. I also felt Mike Skobin was very good the all the paper work

renhe

Sep 18, 2012

I went to this dealership for buying a new car. All the people there who served me are really helpful and patient. They help me find the car I want. I will definitely recommend this dealership.

franflute

Sep 12, 2012

Jerry Banderas helped me set up my Lexus which I purchased from a friend. (it was purchased at Lexus of Woodland Hills). Jerry took time explaining everything to me, and was extremely courteous and helpful.

jn0925

Sep 11, 2012

I recently purchased my 2013 Lexus GS 350 last week, and decided to go with the perma appearance and Lojack addition. I was told at time of purchase that I would be contacted within 48 hours by the service department to schedule an appointment for installation. I was contacted by Luis promptly, and he set up a time that was accomodating with my work schedule. On the day of service, I just dropped off my car in the AM and was met by Luis. I was given a loaner car for the day, and was contacted later in the afternoon when everything was done. Everything was handled in a very professional and timely manner. Thank you again Luis and Lexus of Woodland Hills.

connie.marque

Sep 10, 2012

Woodland Hills Lexus helped me find the right solution for my lease need. Tim Mitchell, Larry Ellis and Jerry Banderas were a pleasure to work with. I will strongly recommend your sales service to others. All of my expectations were satisfied at 100%. Thanks, guys, you're the best!C.M.M

jn0925

Sep 5, 2012

This was my first time purchasing a Lexus, and the team at Woodland Hills was excellent from the time I walked in the door, up until I drove off with my new car. The sales associate Nissim took me for a test drive, and went over the many "perks and options" of the lexus gs 350. I initially was planning just to test drive the car, but Nissim was very good in going over the pros of the Lexus without being overbearing, that I agreed to sit down for further discussion. Afterwards I met with the sales manager Johnny, who was very friendly and negotiated a great price for me. He was very acommodating to the different specs I wanted for my car. Then I met the finance manager Mike, who went over all the finances and paperwork. He was very knowledgable and made what is usually a tedious process of paperwork go by smoothly. Finally, when the paperwork was signed, I was met by Jerry who gave me a tutorial on my Lexus. He was very through and detailed in his explanations. He took time to uplink my wife and mine's cellphone to the car, and answered all my questions. This was my first luxury car purchase, and I am glad I went with the Woodland Hills team because they also offered the luxury customer treatment.

onlyoneme21200

Sep 4, 2012

I've been a customer of this dealer since its Vista Lexus days. From the dealers I have done business with, whether through a purchase of a new vehicle or taking my vehicle in for maintainance, the quality of service from the people at this dealer has always been of the highest level. Whenever, I've visited this dealer, all my concerns have been addressed to my satisfaction. The people at this dealer have the perfect combination of professionalism,friendliness and kindness. Because of the positive experience I've always had when at Lexus of Woodland Hills, I can undoubtedly say, it is a pleasure to do business with them.

carolynweebe

Sep 3, 2012

I was extremely impressed by the professionalism and service I received when I purchased my car. Tim Mitchell got me a great deal on my new car and Alma Jimenez was very thorough in her "orientation" of all the features of my car. Jerry Banderas even came out to my home to program my remotes and car to our guard gate and garage for me. Everyone was very thorough in their follow up to make sure all my will call items were completed in a timely manner. I would definately reccommend all of my friends and family to this dealer.

Pulan

Aug 31, 2012

I had a great buying experience! I came in with a Costco referral, and with Tim Mitchell's help, the price negotiation was easy and painless! Mike Skobin was easy to work with to get the finance part squared away, and Jerry Banderas helped point out some of the cool features my new IS250 has to offer!

bclau

Aug 30, 2012

Friendly and Courteous sales services. I should also mentioned the quickness in preparation of the paperwork as well. Got everything wrapped up in a couple of hours-that is speed in my book.Would definitely recommended this dealership to my friends and family.

alruiz

Aug 28, 2012

This was my first Lexus purchase and due to my experience at Lexus of Woodland Hills, I'm sure I'll be a Lexus owner for life! My experience was superb! Mike Skobin was truly fantastic in explaining all of the finance options and working with my budget. I am confident that I received a better deal than any other dealer would have given. Mike was also personable and fun to work with! After receiving great customer service working with Mike, Jerry Banderas proved to me that Lexus of Woodland Hills goes the extra mile to make their customers satisfied and comfortable learning the ins and outs of their new car. Jerry took the time to thoroughly explain all of the features included and even performed all necessary set-ups (phone connection, garage opener, etc.). This was truly amazing to me and made me feel even more comfortable with my purchase. Thank you, Mike and Jerry!

WARNER51

Aug 26, 2012

I recently purchased a 2013 Lexus RX 350 from Lexus of Woodland Hills. My Leasing Agent was Michael Sachs and Technology Specialist was Jerry Banderas. Both took the extra time to ensure that my experience throughout the process of purchasing the Lexus and understanding the features & benefits of the vehicle, were thoroughly embraced.I am extremely satisfied with my Lexus and very happy that Michael Sachs has added me to his long list of satisfied clients. I highly recommend the dealership and Mr. Sachs to all future Lexus enthusiasts!

Laura6565

Aug 23, 2012

I would definitely like to express my extreme delight of how incredibly professional, helpful, and welcoming the staff at Lexus has made me feel! From the moment I met Tim and Alma, I felt a strong bond and trust that you normally do not experience at other dealerships. Their knowledge and expertise ensured me that my new RX 350 was definitely the car for me and even swayed me from any lingering thoughts I had about returning to another Infiniti (and with the many, many questions I had...I'm sure it (and I) were not an easy task) :) I would also like to mention the customer service attention that I received from Mike and Sherry, was just as outstanding! Sherry actually made my first service experience such a pleasureable one, that I look forward to seeing her on my 5,000 mile tune up.Thank you again for the phenomenal care and attention that I have received and for making my first Lexus purchase such a fantastic experience!

mileskavaller

Aug 23, 2012

I was drving a 2010 Lexus 450h I had leased from Lexus before it became Lexus of Woodland Hills. A couple of weeks ago Mike Sachs called me and said he had a buyer for my car and could put me into a new lease with a 2013 Lexus 450h. With a set of new tires required shortly, and the continuing expense for maintenance even on a 2010 I went ahead with the deal. It was expedient and Michael went through all the alternatives satisfying me that the deal was a good one. Once I took delivery the next morning, Alma walked me through the changes in the setup: radio, etc. A couple of days later Michael showed me more of the details with the onboard communications in the event of accidents or even directions to a nearby restaurant. It's a great car and a great deal!

sethmargolies

Aug 22, 2012

I gave them a perfect score because they were all consummate professionals and took care of my every whim and need. Tim Mitchell cut an absolute killer deal with no pressure or haggling, Alma walked me through all of the paper work, the car and even helped me clean my old car and Mike Skobin explain all the financial stuff with no pressure to buy. These guys were fun and friendly and it was a pleasure doing business with them. They know its not about selling a car it is about getting a loyal customer and that is what they got from me. I will even venture to the dreaded hot valley for service just to see these guys

sima_bima143

Aug 21, 2012

Great experience! friendly, knowledgable and friendly. He helped me set up my car and showed me all the available details and instructed me on how to use them.

rstern4je

Aug 19, 2012

Ms. Tapia was great she was patient and very helpful she is a great representative for your companyMr. Soboti was very helpful and made the purchasing experience very easyMr. Skobin was very professional and explained everything clearly.Mr. Johnny Hong was very helpful and made the deal easy and enjoyableMr. Mike Hong is very professional and honorableWe will buy our next Lexus from your dealership.Richard and Joyce Stern

dbsmall

Aug 19, 2012

This experience restored my faith in Lexus. I have been a Lexus owner for over ten years. When I went to look for a new car, I did not consider any other make, because of the excellent service and attention they have given since I purchased my first Lexus. I started my shopping for my new car at the same dealer I purchased my original ES330. I understand that the economy is tough, but the treatment I received was a 180 degrees from what I was used to. Then I went to another dealer, again wanting to maintain my faith in Lexus. I was insulted by the sales methods and cheap tricks that were used to sell a car, so uncharacteristic of my expectation of a any car dealer, and even more so from Lexus. I was ready to look at Mercedes or BMW. My wife convinced me to give it one more try... I am glad I did. Lexus of Woodland Hills and their team went beyond my expectation. They were friendly, fun, helpful, honest, reasonable, quick, understanding of my needs and desires in an new car, etc. The salesman, Nissim Medan, greeted us with a friendly simle, and energetically found the best car for me. He then assembled his team, manager, finance, tech specialist, to help our purchase go quickly, and efficient, and it did, we were done in a little over two and a half hours. I gave a reasonable offer for my trade, and discount on the car... and it was ACCEPTED WITHOUT HAGGLING!!! Amazing customer service. The finance experience was equally enjoyable and fair. While presenting the paperwork I was given an interest rate of 6.95%... The deal had gone so smoothly I forgot about the rate I was expecting... 0.9%. I thought the deal was dead. I was wrong, the response to my dissatisfaction with the rate "No problem, let me change the rate". The training on the car left with me fully informed with no questions remaining. I drove away in my brand new 2012 Lexus IS250 F-Sport, shinny clean, full tank of gas, and a huge smile on my face and my wife's

LindaLeeKrems

Aug 14, 2012

There is only one man to handle your sale or lease. His name is Tim Mitchell. In one week he handled the sale of new vehicle for a co-worker; sold a certified used Lexus to my best friend, and handled the lease of new vehicle for my boss. Tim did an excellent job to ensure everybody got the best price possible, the ultimate in customer service and made me look good in the end. Tim Mitchell is the best in the business. Nobody does it better. Thank you very much

TBB82

Aug 13, 2012

Alma J was a pleasure to work with, she made the car buying experience seamless and painless. Great customer service. Mike Sk was also great. No complaints!

uscmusicbiz

Aug 13, 2012

Ly Do is one of the friendliest and most thorough people I have ever met. I have confidence in Ly because he always answers my detailed questions (even when I'm traveling and not at the dealership), he goes above and beyond, and overall makes my car service/maintenance experience pleasant. He gets me in and out very quickly and can accomodate my hectic schedule. I followed Ly from another dealership and bought another Lexus because I know I can count on great service from him and the team. Ly Do deserves a raise! Because of the flawless service and maintenance from Ly for almost 10 years, Lexus will be my choice yet again when it comes time to purchase another vehicle as long as Ly continues to be my guy.

gutcindy

Aug 13, 2012

I have to say that my visit to Lexus of Woodland Hills was like visiting with new friends! It had been 9 years since my last Lexus purchase and I been dreading the thought of going into a dealership to buy a new car and having to deal with the stereo-typed car salesman. My experience was nothing like I thought it would be. Instead, both Tim Mitchell and Alma Jimenez were very friendly and professional and they truly cared about what I wanted and tried to make sure that I got exactly what I wanted. They each made my car buying experience pleasurable! Tim made me feel as though I was in charge of the price and I know I got a great deal! Alma made sure that I knew every aspect of the car and their dealership and all that it has to offer its customers. I will highly recommend Lexus of Woodland Hills to my friends and colleagues. Thanks again Tim and Alma!

donnadorsey

Aug 13, 2012

I had a great experience with Nissam because he worked tirelessly to help me get what I wanted. He went above and beyond every step of the way. He even took my rental back to Enterprise on his day off. He made buying a wonderful Lexus a joy. Great personality as well. I also had a great experience with Jerry Banderas. He was very patient with me and showed me how to do everything with expertise. He was friendly and offered help in the future. I also enjoyed Mike. I had to wait some time for financing because the lady in front of me kept asking questions and waffling. I'm sure poor Mike had to use a lot of patience with her (I sure did). It wasn't Mike's fault and he apologized and moved me through the process quickly while answering any questions I had. He offered me some more options, but I only took the paint/seat protection, which sounds great. He didn't miss a beat.

tinynurse

Aug 13, 2012

I greatly appreciated the patience and guidance that all the employees gave me throughout the entire car buying process. I felt that all of the employees were honest and did not try to force me into anything I did not feel comfortable with. I also noticed that the employees display a great work ethic and work together, and with myself, very professionally. Lexus of Woodland Hills has a great team of employees who were quick to answer all of my questions, even before I had a chance to ask them. I would recommend this dealership to anyone interested in the Lexus brand. They take care of their customers and make everyone feel at ease.

bhampshire

Aug 9, 2012

OK, so we are definitely Lexus fans. Since 1993, we've purchased (6) different models fromm this dealership... reason??? Great staff and service, and we love Lexus. We actually went to the Audi dealership down the street, to test drive the A6 Quattro... well, waited 40 minutes for them to find a car, then they drove up in a very dirty car. Next stop was our old faithful, Lexus in Woodland Hills, and we now have a beautiful 2013 GS 350... It's in the garage and I'm very happy.Fred was the best, Larry has sold us 3 cars, and Jerry was so patient ( I didn't have my glasses) explaining my new car to me. Mike in the (finance room) :-) was equally friendly and we are once again, happy Lexus folks.

Jungfamily

Aug 1, 2012

My husband and I had an amazing experience at this dealership after deciding to lease a new Lexus to prepare for our new baby. Tim Mitchell took care of us, gave us the car we wanted with a price we were comfortable with and he made the entire experience of leasing a car painless. His assistant, Alma, wow! She made herself available for any questions we had about our new vehicle and always did it with a smile on her face. Jerry Banderas came over to our home and programmed our garage doors to our new vehicle the same day I informed Alma that I was having trouble doing it on my own! All three were so friendly, so accomodating and so easy to work with. We have even decided that we will continue to buy from this dealership in the future for both personal and business leases/purchases. We are so happy! I have already recommended this dealership to my brother and a co-worker who were so impressed with my experience here.

Rachaelgerstel

Jul 29, 2012

My experience with Lexus of Woodland Hills was fantastic. It was quick, easy, and to the point. Larry Ellis was incredibly supportive, and helpful. He went to great lengths to find the car that was perfect for me, the ct200h F Sport. I am confident that he gave me the best deal, and he has continued to make sure that I am happy. Jerry Banderas took his time to thoroughly explain my car's features,and answer all of my questions with patience and clarity. He made mefeel comfortable and confident in my decision.

Tracy.osullivan

Jul 28, 2012

Best experience ever!!! Larry was the best. He was honest , caring and didn't mess around. Will definitely recommend to everyone I know. Any tech questions just ask Jerry, he was also awesome. Thank you!!

chavaly

Jul 27, 2012

The entire experience of initializing, buying, transition of the vehicle ownership including paperwork or followup was exemplary and professional. it was very satisfactory and helpful to cover minute details to help the sales. thank you.

JBofLA

Jul 27, 2012

I was having trouble getting the home link to work after some gate repairmen changed the gate code. The cars were having trouble synching with the garage door opener. when I (and the gate repairmen) could not fix the problem Jerry Banderas came to my home (he left the dealership) to help reprogram the cars. Jerry represents the kind of high quality, friendly and helpful customer service that one hopes to get when you buy a Lexus. Keep it up!

Marc W

Jul 25, 2012

I just concluded a lease deal for a 2012 Lexus Is-250 with Mr. MICHAEL SACHS. It was a truly outstanding experience. He is honest to a T and was able to get me out of my previous lease with excess mileage and in to a new model paying a lower monthly payment (actual cost of car was very close to invoice). I even turned up at the dealership expecting to pay a certain amount and without asking was given a slightly lower payment. In the future I will always continue to work with MICHAEL SACHS FOR THE VERY BEST DEAL

cvanoli

Jul 25, 2012

My wife and I bought a used car from Lexus of Woodland Hills and had an amazing experience. We bought from Mike Skobin (and Brian Pierson who was in training) and they really worked with us to get us in the care we wanted for a very reasonable price. They even helped us move our car seats and belongings in to our new vehicle and the service guys even changed our license plate frames for us. Next time we buy we will deffinitely check hear first.

ltrinh

Jul 24, 2012

Larry Ellis was extremely pleasant to work for the purchase of my CT200h. I wanted a no hassle experience and that's exactly what I got. Will definitely return for future business.

huong025

Jul 23, 2012

Ly Do and his team did a wonderful job in repairing my car and I was 100% satisfied with the experience earlier this week. My mom and I both purchased our cars here and take them back often for maintenance and we only have the best experience at Lexus of Woodland Hills. Ly takes care of us from A-Z and makes sure to answer all of our questions and really spends his time to make our experience a pleasant one. He's extremely knowledgable in his field of work (with 15+ years of experience) and only gives us the best advice regarding service on our car. We love Ly!Freddie also gave me a ride to my mom's business where I waited and he returned promptly to pick me up after the service was completed. Also a very nice guy and having him to drive me definitely made me grateful for not having to wait at the dealership.Claudia was also pleasant at the check out desk where I paid for the services at the end.Overall, great team and I always have only the best experience when taking my Lexus here. Highly recommended!

mcoulter

Jul 22, 2012

Working with Lexus of Woodland Hills was very easy. People are really nice. I was able to get the price that I want for my 2013 GS350 special thanks to Brad and Mike. I will recommend this dealership to my friends! I am very happy with their service. Kudos to Lexus of Woodland Hills!

jasonsechrest

Jul 20, 2012

Getting my new Lexus at Lexus of Woodland Hills was probably the most enjoyable experience I've had purchasing a vehicle. My credit was not great and I couldn't even put that much down on my car, but the men I worked with spent several days trying to work out a deal for me, even calling in favors and coming down drastically on the overall price of the vehicle, giving my trade-in way more money than it was worth, etc. They genuinely wanted me not just to go home satisfied with a purchase -- but to go home in exactly the car that would personally make me happy. I can't thank them enough for making an unbelievable deal happen for me. I know I wouldn't have gotten this kind of treatment anywhere else. (In fact, I'd visited a different Lexus dealership closer to my home in February and they were unable to secure me with a loan.)Thank you so much, Lexus of Woodland Hills. Happy driving, Jason Sechrest

gotyaman

Jul 19, 2012

Love the dealership and my service representative Ly Do. They are very thorough and fare priced and not pushy when it comes to the maintenance and repair of my Rx 300. I enjoy my time spent in their new facility and the location is convenient and central in terms of the great shopping in and around the area. I am able to accomplish business in their new state of the art service area waiting room. On occasion I am driven close by if need be set up with a loaner vehicle when necessary. I like Ly's demeanor with us the customer he aims to please and will go the extra mile to do so. Try them and visit Ly Do you won't be dissapointed.

allan8342

Jul 18, 2012

I am an experienced retail car purchaser having purchased /leased many autos over a 45 year span. Lexus of Woodland Hills are one of the consummate auto dealers. Tim Mitchell and his two colleagues, Alma and Jerry were easy to deal with. They attempted in a very way to provide a very positive experience when purchasing a Lexus. It is respectfully submitted that Lexus of Woodland Hills in general and Tim Mitchell, Alma and Jerry are "tops."

oakland1

Jul 18, 2012

Ly is the best he understands the true meaning of compaasion and service. He takes the time to make sure his customers are accomodated and taken well vcare of

fighton

Jul 17, 2012

With my old Lexus GX470 being 8 years old and having 170,000 miles on it, I decided it was time for a new GX460. Tim and Alma made the experience both enjoyable and easy. The price I received for both my old car and the purchase price was very fair based on my research and I could not have been happier. I would highly recommend both Tim and Alma.

timothyahyde

Jul 17, 2012

Both Mike Soboti and Jerry Banderas were very helpful and made the purchase experience very enjoyable. I will recommend the dealership to friends if the opportunity presents itself.

kristindyer

Jul 16, 2012

I have been using this dealership for almost 8 years now, and I have always had Eddie as my advisor and will continue to do so. He is honest and trustworthy, has exceptional customer service, keeps me informed on what is going on with my car, and follows up quickly. He has gone the extra mile on multiple occasions to make sure I am happy, and I am very thankful to have him help me.

runawayben

Jul 15, 2012

He was very nice, took the time to really make sure i understood everything there way to know about my car. I highly recommend Jerry.

Goldiny15

Jul 14, 2012

Larry and jerry were both very friendly and made the sales experience a fast, easy and comforting transaction. Will definitely come back for my wife's car and have already referred 2 of my cousins.

pmm4259

Jul 13, 2012

I drove into the service center to Lexus of Woodland Hills at 3:30 because my rear view mirror was loose, my iPhone was having trouble pairing with my bluetooth in my car and the battery on my remote key was low.I was assisted by Luis Lopez and Sherry Mak.Sherry is always friendly.She called Luis over to help me with my technical problems.He spent 30 minutes with me uninterrupted.By the time I drove out, my mirror was fixed and I had a full explanation on how to change the battery in my remote.Also, I learned how to get into and start my car if the battery is ever dead...and most importantly why my iPhone would not connect with the bluetooth in the car.We reset my phone and everything worked perfectly.Luis' lever of service was off the charts.This visit cost me nothing other than 30 minutes of my time.This is the 2nd car that I have leased from this dealership and with any luck there will be a 3rd.

Corey Lohr

Jul 13, 2012

I went into this dealership with a friend who's lease was up on his 2009 is250. After seeing how well they treated him I decided to see what kind of deals they could work with me on a trade in with my 2004 Lexus is300 sportdesign. After comparing numbers online I was sold on the new 2012 is250 F-sport. They gave me a great deal and great service. I would only take my family and friends here and nowhere else for a Lexus !!

clifffeld

Jul 13, 2012

Michael Sachs is a true professional. Lexus of Woodland Hills is lucky to have him on board. He helped us so much in our car purchase. He secured us an unbeatable price and provided outstanding service. Thanks to Michael Sachs, we will remain loyal customers of Lexus of Woodland Hills!

Ellimitz

Jul 11, 2012

Nissim is great to work with.Jerry band eras is the very best!!!Everyone at the dealer was very easy to work with including the management.

robertvgupta

Jul 7, 2012

I've been interested in the CT200 for about two months now, visiting other dealerships with little effect - Larry Ellis and Jerry Banderas at Woodland Hills were spectacular - flexible, courteous, knowledgeable and genuine. Larry was one of the best salesmen I've ever worked with in any field. I'm sure I'll be a lifelong Lexus customer at Woodland Hills because of these two *people*, and not just because of the great car.

michaelduerr

Jul 4, 2012

My wife and I had been looking for a 2009 Lexus RX350 for almost a month before we made our first contact with Larry Ellis via email.Larry responded almost immediately and we made an appointment to meet with him the following day to consider the RX350 we had seen on his website. The car was EXACTLY the year,make,model and color we had been looking for and Larry exceeded our expectations in every capacity.I can't say enough good things regarding his salesmanship and would happily refer him to family and friends without reservation. We also spent some time with Jerry Banderas, the technolgy specialist, and my wife in particular was very impressed with the way he described the various functions and extras in the car,especially the Navigation system. Jerry was very patient and thorough and a pleasure to work with. There were a couple of items on our due bill that we discussed with Luis Lopez before leaving that day and again,professionally and very personally dealt with. Thank you Luis. These three gentlemen made our experience at Woodland Hills Lexus a memorable one for all the RIGHT reasons. We look forward to doing business with them again in the near future.

ThaoW

Jul 3, 2012

Very satisfied with service Ly provides. He is the reason I drive out of my way to WH Lexus rather than going to closer dealership.

santosj1

Jul 3, 2012

I'll be honest. I didn't come here to buy a Lexus, nor do I own a Lexus. i came because the battery died on my crappy Honda across the street. I was greeted very kindly by Jerry and Vanessa at the door who sympathized with my situation. It was Sunday and the parts department was closed, so no luck getting a new battery. Jerry made a call, and within moments, another employee arrived with a portable battery charger. He was nice enough to walk with me across busy Ventura Blvd. and get me the jump I needed to get back down to the South Bay. Now, I had no business there and they still went out of their way to give amazing customer service. I can only imagine what kind of service they'd give if I did.

npburgess

Jul 1, 2012

Brian was my first contact and Woodland Hills Lexus. He was very welcoming and friendly. Once Seated inside and ready to purchase Brian took a while to get all the information and documents ready because he had to keep asking his manager, this was totally acceptable because he seemed to be new to the job plus he was still very nice and sorry for the delay.After Brian I talked to Jerry, who gave me and run down of the car and manuals, also helped set up the Lexus inform. Jerry was very helpful and informative.I also dealt with Mike in finance who was quick, helpful and friendly.

dcmondo

Jul 1, 2012

Worked with me to trade in my leased car and got me a great deal on the new IS250. Good guys and went the extra mile.

jmenashe1

Jun 26, 2012

I bought my vehicle from Mike Skobin & his trainee Brian who were super friendly & did an amzing job to make sure I was happy & satisfied. There were 2 little scuffs on the car, front & rear bumper as I purchased a barely used 2011 so brought it in to be serviced when the spoiler came in & Ly Do was awesome. He was very friendly & knowledgeable. My car did take longer then I was told but Ly called me to give me an update & I would rather have them take their time & do the extra steps to make sure it is done right then have them rush through it & do the job 1/2 way. Glad he is a perfectionist & wanted to make sure it was perfect as the fianl results were amazing. I was very happy w/ the service all the way around & would def. recommend this dealer.

richard hales

Jun 24, 2012

Larry Ellis is a great salesperson, and offered us a great deal on our 2011 RX350.We searched throughout California and Woodland Hills beat everyone else for price.

cellofellow24

Jun 21, 2012

We are a loyal Lexus family. Prior to our experience we had leased five Lexus vehicles, most of them from Lexus of Woodland Hills (formerly Vista Lexus). We weren't sure initially how Woodland Hills Lexus would fare relative to the previous dealership, bu from seeing many familiar faces, many of whom we worked with in the past and loved, our reservations were ameliorated.Nissim was PHENOMENAL. From the moment my family and I walked though the door, Nissim was there to take care of us. He gave us a great deal on a new CT hybrid. Friendly and enthusiastic while at the same time professional and courteous, Nissim went above and beyond the typical expectations of a salesperson. Suffice it to say we are still a Lexus family, but even more so a Woodland Hills Lexus family. We wouldn't go anywhere else.Thank you Nissim and thank you Woodland Hills Lexus

Beth Shaevitz

Jun 20, 2012

Ly is always helpful,knowledgeable and responds quickly to messages or questions. He is friendly and makes the headache of car service a whole lot more bearable!

KalimasCar

Jun 20, 2012

I've been happy with my Lexus since I had the such a wonderful leasing processes and their service department has always accommodated me, since I have such a busy schedule, love this dealership. Thank you.

thomaslee

Jun 19, 2012

"Can you back back tomorrow?" was the first thing the sales rep (Frank Motamedi)said to me when I asked for a test drive. I asked again what he said but sure enough he repeated to come bacK tomorrow. He did not even let me go into the dealer. I guess this is how they do business there. I see that Frank is a Sales Associate but he apparently was not doing his job. I was so furious I left the dealer without a reply and I called the dealer (four times since the receptionist there did not pick up the calls) and asked to speak to a Sales Manager or someone in charge when the receptionist finally picked up the call on the fourth call and she was giggling and speaking to someone else. THIS IS THE WORST DEALER EVER. THE MOST UNPROFESSIONAL DEALER I EVER HAD TO EXPERIENCE IN MY LIFE!!!! I HIGHLY RECOMMEND TO AVOID THIS DEALER AT ALL COST!!!! DO NOT GO THERE!!!!!! I spoke to a Sales Manager by the name of Fred and explained to him what happened but I still felt that he's apologies were not sincere but fake. I will submit a formal complain letter to the head of LEXUS!!!! And you're welcome!!! You have a lost many future clients!!!!!!!

Megha

Jun 18, 2012

Great customer Service by ly doo. Excellent Facility and overall satisfaction is 100%. By Lexus woodland hills, California .Everyone is very Friendly and helpful to all.

RoslynM

Jun 18, 2012

Last week I purchased a Lexus RX 350 which I truly love driving. I had the pleasure of meeting with Tim and Alma, they were both professional as well personable. Tim rigoursly helped me with the price and finance and Alma was very knowledgable in familiarizing me with the vehicle. I would not hesitate to recommend Tim and Alma to my family/friends or anyone else for that matter. Thank you for your excellent customer service in customer satisfaction.

mikasam

Jun 18, 2012

Both sales persons were very knowledgable about the Lexus product. They were both very accomodating with the price range I had to work with and all the staff are very personable.

gmayer1004

Jun 17, 2012

I'm very busy, and don't have time to write long reviews. To be succinct, the above checked employees have given me excellent, excellent service for the past six years. They are the reason I continue to do business with this dealership. I hope the owners of this dealership treat these employees as well as they(the above mentioned employeees) treat the customers.

sjf

Jun 16, 2012

I have been a customer of Vista for over 20 years. Now that the dealership has changed hands i was concerned if I was going to get the same great treatment that I've always received over the years from people like Sherry Mak. While I have leased 6 vehicles over the years from Vista, I live and work at least ten miles from the dealership from the dealership so there are other options for me to go for service. Thus far it appears that i will continue to come back to Lexus of Woodland Hills because I continue to be treated very well by Sherry who is a great service representative. I brought my car in this morning for a regular service and Sherry greeted me back like an old friend; arranged for a loan car and got me on my way quickly, just like she always has. It was also good to see Eddie Aquino who has also provided excellent serivce over the years as well. Sherry informed me when my car would be ready wiht a friendly phone call and it was ready as promised. Yesenia Ramirez handled my payment processing and she was extermely friendly and courteous.Bottom line fro me is that i will continue to patronize the dealership even after the change of ownership as long as i feel I'm being treated in the great fashion I got use to under the Vista ownership and good folks like Sherry et al.

Daver7799

Jun 15, 2012

Ly is an incredibly knowledgeable service advisor. I have complete trust and faith in his opinions and he always does a fantastic job. If I ever have a problem, question, or concern about my vehicle, Ly is the first person I contact. Plain and simple - he's one of the very best. I highly recommend him. Lexus of Woodland Hills is very lucky to have Ly Do on their service team!

sodanga

Jun 14, 2012

I bought my Lx470 at Vista Lexus and I have worked with Ly ever since. He is the best service advisor ever.He is knowledgeable, helpful, proactive and his follow-up is above my expectation. With Ly I have the confidence that everything will be fine with my car. He is the Best.

rappaport

Jun 14, 2012

I have worked with Ly since I bought my 2008 Lexus SUV and he is the best. Ly is extremely helpful, honest, hard-working and is a pleasure to work with. It is a pleasure doing business with Ly at Lexus of Woodland Hills. I trust Ly completely to tell me exactly what my car needs and I am fully confident that my car is in great shape.

gfulkerson

Jun 13, 2012

I leased my third consecutive Lexus vehicle from Woodland Hills Lexus. My previous two Lexus were from Santa Monica Lexus and Longo Lexus. I also visited Thousand Oaks Lexus during my investigation of my last two cars. Being the experienced and diligent customer I am you can take my word for it that Tim Mitchell and Alma Jimenez of Woodland Hills Lexus are your go-to sales people and dealership. Their customer service, honesty and terms provided are far superior to any other Lexus salesperson or dealership Ive experienced. They found the car I wanted at another dealership, received it hours later and dropped it off to my office that afternoon! Their follow up since then shows that they do not think of you as a sale but as a valued customer.

jlw5858

Jun 12, 2012

My experience at Woodland Hills Lexus was wonderful. I moved out to LA and needed a car, and Tim and Alma catered to my every need, including picking me up from the airport to bring me directly to the dealership to get the car we pre-arranged and negotiated over the phone. They displayed impeccable service and made the process extremely painless and quick. After the headache that comes with moving, it was so great to have one less thing to worry about. Lexus of Woodland Hills really took care of me, and I would HIGHLY recommend working with Tim and Alma for anyone interested in purchasing a Lexus.

daammitjanet

Jun 11, 2012

Ly has been my service advisor for the past 5 years and is one of the very few that I trust in the auto industry. He is professional, knowledgeable, friendly, proactive and a true expert in this field. Many thanks to Ly for all his assistance and making my Lexus experience one of the best.

glick57

Jun 11, 2012

Ly is by far the most reliable, dependable, experienced and professional at his job and is the reason for my staying with this service dealership trhu the years. I highly recommend him and this service location.

cherrybombfilms

Jun 11, 2012

The people at Lexus Woodland Hills are a calm, loving, reassuring family. Walked in a bit scared, walked out having laughed with Jerry and Ivan and was relieved while working with Michael Skobin, an amazing man who will help you find the car of your dreams! They are so nice and very knowledgeable. If you are looking for a Lexus in the Vallley, this is THE place to go!

nypomerantz

Jun 10, 2012

Michael Sachs helped me get the car I wanted at the best possible price -- AGAIN. I trust him and highly recommend him to anyone shopping for a car.

soliman26

Jun 9, 2012

Sherry is just a joy to speak with and is very knowledgeable about any questions I would have about all my service needs. I would have no problem coming back to ask Sherry more questions or for future service needs.

qspile

Jun 8, 2012

Ly Do has been helping me with all my Lexus service needs for many years. He has awlays treated me with respect and always has a smile on his face. I don't understand too much about car maintainance and/or mechanic talk, but Ly takes the time to explain everything and I trust him completely with my Lexus needs. I would recommend my friends & family to ask only for Ly when it comes to servicing.

Linda L. Bailey

Jun 7, 2012

I was looking for a Certified Pre-Owned Lexus RX350 because I wanted a quiet and smooth-riding car. The Automobile Club of So. California referred me to Michael Sachs at Lexus of Woodland Hills. Michael contacted me immediately and said that his job was to make the process as easy and as painless as possible. I went in for a test drive. Since the RX350 is popular, reliable, and kept by most owners for years, it was hard to find a used one. Michael kept me up to date on the search, and finally one came in off a lease. Since Michael had answered all of my questions beforehand, the transaction was indeed as easy and painless as he had promised. The car is beautiful and very comfortable, just like I wanted. Also, kudos to Jerry the tech, who answered every question and thoroughly explained to me and demonstrated all of the bells and whistles. I highly recommend Michael Sachs and Lexus of Woodland Hills. Linda B.June 7, 2012

susanhop

Jun 4, 2012

Michael Sachs was referred by AAA and he made the whole experience so easy. He was able to find the exact car that I wanted and at a great price. The whole process was quick and painless!

AmandaNSR

Jun 4, 2012

My overall experience was very good. The only downside was that once I was in the process of picking up the car after I had paid, one of the service guys whose name I cannot remember was going through the car with me and we discovered that the right front highbeam was not working. After I left I found out the cd player was not working properly and we called to let them know and they said to bring it in. First of all the car shouldn't have even been on the lot for sale with these problems let alone hand it over to us knowing these issues were going on. Then when me and my dad had dropped off the car about a couple weeks after we picked it up for them to fix these problems, they took out the radio so they could order a new one, I told them one of my cds was stuck in the player and they hadn't taken it out. Then they replaced the highbeam bulb, but when we came to pick it up it still was not working probably because of the electrical system being messed with from taking out the radio system. I then later discovered after I had left the lot that my right left tail light was out, the fact that they didn't notice this before they gave it back to me bothers me because I could have been pulled over and ticketed for that. Their customer service and sales department is very good although their service department either doesn't know what they're doing or is lazy and it is a problem.

ivory777

Jun 1, 2012

This is one Lexus dealership that I highly recommend for excellent service and reasonable price. My service advisor, Ly Do, is outstanding. He does not recommend any repair or replacement if it's not necessary, unlike my experience with other Lexus dealers. And their price is reasonable. Very friendly service.

Evelyn38

Jun 1, 2012

Eddie has always been a great help to me and my services. He is always tentative whenever I come into the shop whether dropping in or an appt. he follows up with me every time there is an issue with my car and gives me good advice. I definitely recommend Eddie for all services!

impl

May 30, 2012

We are very impressed with Larry Ellis and his team who made the purchase of our new Lexus as straight forward and hassle free as humanly possible. It was a busy Memorial Day weekend yet Larry followed up professionally, without sales pressure. He gave us a very good price and the service was outstanding. This was our first experience with Woodland Hills Lexus and we will now call them first the next time we are in the market for a new Lexus.

cbfeder

May 28, 2012

Outstanding experience. Made buying a new car a pleasure for the first time! Stood by the price they quoted and there were no surprises or hard sell on extras. Very infomative and efficient! Everyone was great!

txh0499

May 27, 2012

Craig Jennings completely understands the meaning of "customer service". I was able to phone Lexus of Woodland Hills (thanks to the kindness of a perfect stranger) after I had locked my keys in the trunk with my purse and recently purchased groceries. The operator referred me to Craig who was more than happy to assist me (even after he informed me that my 5 year old Lexus ES 350 was no longer under warranty/Lexus Roadside Service). Not only did he look up the phone number for AAA road service, he PHONED them on my behalf. Later that afternoon, Craig telephoned me just to make sure that all was well.That, my friends, is CUSTOMER SERVICE!!! Honestly, I was not very pleased with the service that I had received during my last visit and I was considering heading over to Lexus in Van Nuys for my next vehicle maintenance appointment, but Craig has warmed my heart to Lexus of Woodland Hills once again.Thank You,T. Henderson

Malkin

May 27, 2012

I gave all great reviews because Tim and Alma made the transaction hassle free. I will come back again and buy a car from them and also recommend them to my friends.

lorigilder

May 24, 2012

This is our second car leased from Tim Mitchell over at Woodland Hills Lexus.The customer service is phenomenal and they make the car buying experience painless....all the while keeping your best interest in mind.

tly1120

May 24, 2012

I was referred to Larry Ellis by a CTS 200h forum. I didn't expect buying a new car was so painless and quick until I met with the Lexus staffs. Everyone from beginning to start was extremely knowledgeable, accommodating and friendly. It was straight to business and no games. We got in and got out! This will not be the last Lexus I buy from LEXUS OF WOODLAND HILLS!

DSDale

May 22, 2012

Ly has helped me out twice when my car had a problem. He is very reassuring, and has excellent follow-through with the customers. I highly reccommend this dealership for servicing your Lexus.

HOW COULD YOU

May 21, 2012

BUYER BEWARE. verbal deal. daily calls waiting for pickup. Apt. at1:00 brother drove 1 1/2hrs,SURPRISE.. car was sold night before.. SORRY,SORRY????

dennis1234

May 21, 2012

I wasn't looking for a Lexus and was at a nearby competitor when I walked onto the lot. Even though it was almost 9pm, Mike Soboti greeted me like he had just had his first cup of coffee. He was genuinely nice to meet and we looked at a 2010 RX350 that was in near mint condition. After test driving the vehicle and learning about all its features, I went ahead with the vehicle purchase. Everything went smoothly from the sales negotiation, finance (Ivan) to vehicle delivery and orientation. I would buy another car from Mike and Lexus of Woodland Hills.

keer

May 17, 2012

Myself and my wife had a great experience buying our first Lexus here. From the test drive, deal negotiation to the final delivery both Michael Skobin and Jerry Banderas were very patient and exceptional in their customer service. This dealership has earned another lifetime customer.

samkim

May 17, 2012

This is the 4th car I have bought from Larry Ellis, the Internet Director. He made it easy and painless. I am glad to see that Larry is still there after the change of ownership from Vista Lexus. Larry always gives great service and got me the most for my trade in. I recommend Larry for all of your car needs. He even had the car delivered to my mother to surprise her for mother's day.

glabat

May 15, 2012

i can't say enough good things about these guys. The lease on my wife's car was up and we needed to get her into a new car--Michael Sachs got her into a beautiful new GX460 and it was one of the most pleasant car buying experiences I have ever had, If only all major purchases could be this easy. I have bought dozens of cars and I can tell you that the the customer service I received from Michael and the folks at Lexus of Woodland Hills is as good as it gets. They earned a customer for life.

jdempster123

May 13, 2012

Absolutely incredible sales experience. Tim and his assistant, Alma, were both fantastic and made my car buying experience fast and easy. I have both Tim & Lexus of Woodland Hills to several friends for their next car purchase.

lileor

May 13, 2012

Tim is straightforward and no-nonsense. We negotiated the pricing over the phone and via email before coming into the dealership. He was timely in returning phone calls and emails and kept us updated throughout the process. Tim honored everything that was discussed and was completely professional and treated us with respect. He noticed a scuff on the car and assured us that he would make arrangements for it to be picked up and taken back to the dealer to fix and that we would be provided with a loaner car in the interim.Alma was also great to work with. She made sure that we were taken care of and took the time to show us all the features of the car. Alma is very personable and provided great customer service.The entire transaction was hassle-free and we got a great deal on our car. We really couldn't have asked for a better experience.

lindbrook

May 6, 2012

Tim was friendly straight forward and honest. Gave a terrific deal first time. No arguments or negotiation. Was attentive to every detail of our needs and requests, and patient with me in my anxiety.Alma, as cute a can be, knew what to do, when to do it, and kept us both calm and sure during this experience. She was attentive to every detail of operation of the vehicle, and was just outstanding...Superb....I have been dealing with this Agency, and precedent ownership since 2000, and would go nowhere else.They are the best.

josephlichtman

May 4, 2012

George Contreras was such a pleasure to work with and really went the extra mile in customer service. There are many Lexus dealerships to choose from but Lexus of Woodland Hills is our choice!Thank you George!

Cheryl Pratt

May 3, 2012

Great, friendly and knowledgeable dealership. Michael stayed in touch with me on the phone and by email. He led me thru the process of purchasing a new car and always had answers for my many questions. Danielle was thorough and kind going over all the new gadgets in the car. I know I can relie on them for for anything that may come up. The dealership is like a large family and I feel I am a member.

rx300vista

May 2, 2012

I am diligent in my service record with my 11 yr old RX300. And why not, when I can set my appts online; ask for a loaner car; and always am greeted with a smile. I have been seeing only Ly for my service needs for the last 5 yrs. I am given an estimate that is usually right there or under. Wehave a good conversation to make sure I don't forget to tell him anything. The loaner car is a great benefit. And Ly will usually have my car ready before the time estimated. Yesenia in the cashier office will complete the transaction quickly and efficiently. Great service all around!

johncoffey

Apr 30, 2012

Tim was great to work with and gave me a good deal on my RX 450H .) I would recommend Tim for your new vehicle.Thanks,John Coffey

Mynewlexus

Apr 27, 2012

Michael Sachs gave us a great deal on an RX350 and did it without any hassle. He listened to us and made sure we got the vehicle we wanted. And our car was ready minutes after our credit was approved. Jerry also went over the car with us before we left and answered all of our questions and showed us how to get our phones and iPod synched to the new car before we drove off the lot. The best, easiest and quickest car buying experience I have ever had and the car (RX350) is top notch.

gbsubscriptions26

Apr 27, 2012

George was very helpful and patient as we worked with Lexus Customer Satisfaction to obtain an RA and Credit for some parts I was buying. He took the time to call Headquaters, patiently wait for all the details to be worked out and then satisfy me. He always smiled, was courteous and most of all got everything done to my satifaction.George is an exemplary employee. Thanks George.

odessit

Apr 26, 2012

I have purchased three cars from this dealership over a 7 year period. The latest was yesterday and it was truly an outstanding experience. My sales guy was Larry Ellis (Internet Manager) we exchanged few emails and phone calls prior to coming in and agreed on a price. The deal was great to the point that few other dealerships I talked to didn't believe me when I told them what I had agreed on. When we came few days later the price we agreed on was exactly the price we got and the whole thing was effortless. No hard pressure, no gimmicks, no lying. Really felt we treated as guests. Will definitely be back buying again from Larry.On a side note their service department is great too. I've been taking our cars there for service (after being royally screwed by another dealership much closer to home) and always received excellent service. Sherry Mac is the adviser we use and she is great and the most important thing - honest.

sandiegojen

Apr 25, 2012

The folks at Lexus of Woodland Hills made leasing my new Lexus a breeze. They were professional, courteous and highly efficient. My deal was done so quickly. I highly recommend Lexus of Woodland Hills.

RickyDennis

Apr 25, 2012

The sales staff seemed to try to make the experience as positive as possible. I would use them again and refer any of my friends

Guinness and Me

Apr 24, 2012

Knocked off my rear view mirror today and couldn't put it back together so I stopped by and Luis Lopez, Jeff, and a couple of other guys helped me out. They were really terrific and provided amazing service..... something you would expect from Lexus. Thanks guys for your kind help. I feel safer being able to drive with my rear view mirror in tact :)

Sherry & Jim Cohen

Apr 23, 2012

We knew that we wanted a Lexus E350 and were referred by the Auto Club to contact Michael Sachs of Woodland Hills Lexus. From the moment we spoke with him over the phone we felt an instant rapport. Although it is quite difficult for us to get convenient times off, because we own a medical clinic, Michael made himself available to us at whatever time would work with our schedule; which wound up being after his normal business hours. He encouraged us to take all the time we needed to pick the exact color we wanted and to drive the car we finally chose. He was very friendly and easy to work with, making us feel right at home and gave us a very good price. He stuck to everything he said, with no hidden agendas. He also contacted us after the purchase to make sure we were happy and to let us know that he is available at any time for any problems that may occur. We found him to be a very kind, honest, straightforward person and highly recommend him to anyone who is interested in buying a Lexus.

shaheenva

Apr 22, 2012

Fred was very nice while I was looking for an IS250C but they did not have in their stock. I bought an ES300 but after 5 months they got an IS250C with my favorite specification. I sent a request and Larry responded back to my email quickly. We had some emails back and forth and Larry was always on top of it with quick responses and following up. I had two other cars to trade and when I brought them in Larry and Fred both did a great teamwork to make the deal happen. Both of them are very nice, patience and reasonable. Larry was trying any possible options and finally we made the deal. I like both Larry and Fred and their teamwork and thanks both of them for doing good job. I recommend this dealer to whoever looking for reasonable deal in this area.

MK2012

Apr 22, 2012

I needed to change cars due to a bad back and the need for better ergonomics in my car pronto. I did a lot of research and went to a lot of dealerships to try cars both new and used. From my first interaction with Nissim Meidan online in response to a question about a certified pre-owned Lexus I saw on Autotrader, I had a great experience. He answered my question immediately in an extremely friendly manner, and was patient as I went back and forth about whether or not I wanted to come in. There was absolutely no pressure. When I finally went in, with my husband, we were treated like royalty. Nissam listened to my needs and was very understanding. I test drove the car and couldn't believe the quality of the vehical at the price offered. The 09 car was like a brand new car. My husband and I decided to get the car, but I feel certain that if I needed to leave to think about it that it would have been absolutely fine. We were treated with the utmost respect. In financing, Ivan Blume made sure we knew what optional add ons were available to us and discussed them with us at length, but at the end of the day was very respectful about our decisions. The gentleman who showed me how to use the car (so sorry I forget his name!) noticed some dirt in the car and made sure that before I drove off those spots were thoroughly cleaned. Truly, I felt spoiled rotten, and got an amazing deal on this car. Now I must also mention how much I love the car! The Lexus Rx 350 drives like a dream and I absolutely love it. My back is much happier too!

ogmd99

Apr 22, 2012

Just bought a new car from here - excellent Internet sales director, very patient and understood my needs. Finance manager Mike also very good. Got a great deal. Would definitely recommend

Susieya

Apr 11, 2012

service department "Eddie". Always take cAre my car so well . Even my car mileage more then 200000 miles , everytime I have maintance services, my car driving like new car. Thank you Eddie.

beckdel

Apr 5, 2012

Just purchased a certified pre-owned vehicle. We did our research before we decided to make the drive to Woodland Hills to buy and are glad we did because Larry offered us a great deal. He was friendly, knowledgeable and made sure we were comfortable before making such as big purchase. The rest of te staff was friendly and were quick to offer us refreshments. After we made the purchase, Vanessa was patient as she took her time with us step by step introducing us to the interior features for the car. Great service, thank you!

Qtontheloose

Apr 5, 2012

Lee is always so helpful and I was not able to go with him today for my service. The representative I had was trying to charge me more than usual. I with lee got the credit he deserves

nhutran8

Apr 3, 2012

Larry listened to my concerns and gave an amazing deal on an IS 250. He was very friendly and there was no tricks that he pulled on us. He did not increase the price that he quoted on the phone and was very honest. Out of the dealerships that I dealt with, he made me feel the most comfortable to buy. For my future Lexus purchases, I will definitely come back here.

moshe

Apr 1, 2012

I recently came in for service having been a long time customer with Vista Lexus.I was alittle nervous about what to expect from the new owners.Craig Jennings immidiately made me feel comfortable.I had questions and concerns about the repairs i needed on my lexus rx300(ilove that car)Craig was very knowledgable and professional in answering all my questions he tried to give me an idea what was needed to be done,the cost involved and although i didnt make an appointment a courtesy car.He explained that until they assessed the problem the cost of repair he gave me was only an estimate.Sherry my long time service rep that i love(she truely is the best)had me in a loaner before i even finished my coffee.The next day i got a call as promised re the repair findings which confirmed exactly what Crair the service dept mgr assessed.When i picked up my car it was washed,and ready when promised,and most of all the cost was within the estimated amountgiven originally.In fact there was a discount that Craig authorized on my repair.My Lexus is 11 years old,it runs perfectly.I'd like to think that beyond the fact that its a great car,the service i have been getting on it from my dealer made a difference.I KNOW IT HAS.THANKS SHERRY FOR ALWAYS TAKING SUCH GOOD CARE OF ME, MY FAMILY AND FRIENDS THAT I HAVE REFFERED TO YOU.

jstc4all6

Mar 29, 2012

My wife and I traded in her leased Lexus GS 350 for a Lexus RX. We dealt with Larry Ellis and Michael Sachs. Larry and Michael are very knowledgeable and were excellent in terms of knowing the vehicle and being able to get us the vehicle and the price that we wanted.The only real complaint we had was that we were using a co-signer and were told that the rate and monthly payment would be a certain amount WITH my wife's credit factored in but then when we got to the finance manager we were told something completely different which increased the payment to beyond our price range. However, we were more disappointed with being told the monthly payment was going to be one thing and then finding out that was not accurate. We almost walked out then but eventually were able to come to an arrangement.So overall it was a pleasing experience and the car Larry and Michael were able to get us was phenomenal, we just did not appreciate being told one thing during sales negotiation and then finding out something completely different during finance.The payment was not so much the issue as we could afford both but we didn't appreciate being played like that just to get us in front of the finance manager.There was no haggling over the price because we used the AAA deal but the financing stuff irked us a little bit but not enough to keep us from buying the car obviously.Overall, I would recommend this dealership

ftaragan

Mar 28, 2012

The service manager and Sherry were both OUTSTANDING. They provided the ultimate in customer service being very considerate, identifying the best possible way to address my issue and working very diligently to resolve the matter as quickly as possible. Sherry kept me well informed throughout the process. The sunroof glass on my Lexus had exploded days before I needed to drive my car on a family vacation. Thanks to Sherry and the service manager I had my car back within 48 hours. I should also mention the Lexus body shop employee who came out to look at the damage. He, too, was extremely polite as well as being knowledgeable and concerned for my safety. Thank you Lexus of Woodland Hills. I was a long term customer of Vista Lexus and with service like yours, I am your devoted customer.

dobando

Mar 26, 2012

Thank you for trying your best at attempting to get a good deal for that CT200h. Hopefully I can work with you and Tim Mitchell again in the near future.

lawsur

Mar 26, 2012

Michael Sachs was a joy to work with. He has a great sense of humor, he is considerate, and he gave me a great price on a new car.

ebarher

Mar 26, 2012

I used the service dept,2 years ago and was extremely satisfied in the quality,efficiency and price of the service on my RX400h. I began going into the sales dept.several months ago, although I was not ready to purchase , the sales personnelwere always friendly and eager to answer any question.

ShellyShai

Mar 24, 2012

The people were friendly , helpful and informative. I was relieved when I left and very happy with my lease. The employee Jerry explained all needed to know on the car.

megg0706

Mar 12, 2012

Easy transaction, no hassle. I feel like I was given a fair price and didn't have to negotiate till death. I had called Larry beforehand and got what I was promised over the phone.

kfleck

Mar 12, 2012

I give the service department at the Lexus Woodland Hills a 5+ because my experience was fantastic! I was able to schedule my appointment for the day after I called with a loaner car so I was able to go back to work. I was able to call the day of my appointment to postpone my drop off time from 8 am to 1 pm and still keep my loaner car. When I arrived Louis in service quickly attended to me with a friendly affect. He quickly, yet informatively, explained what they were going to service on my 5000 mile free of charge service and got a loaner car for me so I could go to work. I was called when my car was done and was able to trade cars after work at 7 pm (hours of the service department are fabulously convienent). Sherry and Yesenia helped me complete my transaction and I left with a smile.

Marteaga12

Mar 9, 2012

I was helped, treated well, and offered a flexible deal. I recommend coming to this location "Woodland Hillls" and getting sold by Marcy or William. Not pushy at all. Extremely professional & reliable 24/7

btemple23

Mar 5, 2012

Marcy is one of the most the most professional sales people I have ever had the pleasure of working with. Most car sales personnel are very pushy. Marcy gave me all the information I needed to make the right decision. She is also fantastic with follow up. If your in the market to purchase a Lexus, Marcy is a no-nonsense, ethical sales person who will work hard to get you the best deal possible.

alandc

Mar 5, 2012

Marcy was very helpful and extremely knowledgeable. She was able to answer all my questions and provided a detailed informative response. The test-drive was an education in all the new technology, which I'm sorry to say I haven't kept up on. Marcy was able to explain all the gadgets and teach me about all the built-in safety features (especially for the kids!) I am happy to report that this dealership has spectacular people like Marcy Liu to help get you in a new Lexus!! - Dr. Alan

soypurochapin

Mar 3, 2012

I have always been happy with the service at lexus of woodland hills, they always answer my questions, always nice and respectful to me I have to say that is a pleasure to come and do business here.

Wheaten712

Mar 1, 2012

I was having trouble with my cell phone connecting to the blue tooth. She fixed the problem and gave me a lesson on the use of the phone connection and at the same time showed me how to work the navigation. She was very nice, very patient and told me to come back at any time. (I have a 2010 RX350 SVU) I purchased it 12/12/2011 Certified. It had only 21,000 miles. Love it!! Harriet Moretzsky

Arnold.Goldman

Feb 29, 2012

This is a compliment regarding Sales Consultant Marcy Liu, with whom I had contact yesterday.As a long time customer of Vista Lexus, from which I purchased my 1991 LS 400, I came by yesterday to say hello to the service manager. Prior to leaving your facility, I happened to glance at your new Lexus cars. Marcy came to ask if she could help me. Although I indicated to her I was not ready to purchase a new car at this time, she was very nice in showing me the new line of cars. There was no pressure to buy but she offered me a test drive in the new LS 460. Marcy gave a very good presentation in an excellent manner. She is a very competent salesperson and an excellent asset to your company. When I am ready for a new Lexus, she will be my first priority to contact. Sincerely,Arnold GoldmanEncino, CA

abbierich

Feb 27, 2012

Sherry has been my service person for the last few times I have taken my car in. She is very nice, knows her stuff, and always lets me know when the car will be ready and if there will be any other charges attached to my visit. Not only does she tell me, but she carefully explains why I have charges so that I can make a decision about them. I feel very comfortable leaving my car with her. Amanda is the cashier, and she has them bring up my car even when I can see where it is parked in the lot. Some of the other cashiers have me walk to the car. It is sort of nice to have it pulled up for you. Anyway, I love the dealership and would recommend it.

paula5

Feb 26, 2012

My car has been serviced at Lexus of Woodland Hills since I purchased it 6 years ago. My experience here has been exceptional. I trust the people that have worked with me 100%.My opinion is that it is the ONLY place to take your car for service in the San Fernando Valley.

OceanEyes

Feb 24, 2012

I had the very best experience with a new car lease from Michael Sachs at Lexus in Woodland Hills. First off - he was so wonderful and professional. No phony cars saleman stuff. He sold me the new Lexus CT hybrid - and actually helped find it for me in CA. Got exactly what I wanted. Michael sat with me on a Monday night showing me all of the bells and whistles and has offered to help in any way possible so that I get the most of my new car experience. If you're looking for a new car - I'd run and get a Lexus - I've driven a BMW for 9 years - and I won't turn back. And call Michael - he was super. Big shout out to Michael Sachs!!! THANK YOU. Laurie J

lavendovonsays

Feb 23, 2012

Marcy and Fred were so helpful. We got a great deal and the service was superb! I would recommend them to everyone that I know!

thomas lesser

Feb 23, 2012

Louis Do handled the repair for my car, got me a great loaner and did everything excellently so I did not have to wait very long. Also when I picked up my car it took only a little while. Everything was excellent.

ENeudorff

Feb 21, 2012

We have been with Lexus of Woodland Hills for over 11 years and have continued to have it serviced there because of their great care, friendliness and honesty. We have always asked for Louis Do (Ly) by name as a service rep and have a great relationship with him. He is always willing to help without hesitation and give us wonderful customer service.

Canyonside54

Feb 20, 2012

Larry was straight forward and professional and I walked away with a new car! The dealership staff was courteous and gave us a good deal .

mpereira

Feb 20, 2012

I've had my service done at this dealership for over 5 years and refuse to go anywhere else. I don't even live remotely close to the dealership, but am willing to burn gas and time to take my car here. They are friendly, efficient, professional and incredibly helpful. Many thanks for the GREAT ongoing service!

dmiller74

Feb 20, 2012

I'd reached out to several Lexus dealerships in my area, and Larry was the only one willing to work with me for the model and price I was looking for. The staff was friendly, easy to work with, and made the entire experience as pain-free as possible. I came away with the car I wanted at the price point I was looking for, and couldn't be happier. I highly recommend this dealership to others.

TeresaSousa

Feb 20, 2012

I love this place! Ly is the best at customer service ever!! Having my car serviced is so easy with this wonderful group of people. Ly is fair, honest and always available to help me with car issues. I have been coming here for at least 10 years now and feel like I am part of their family. I feel like I am treated with kindness and professionalism. I can't thank Ly (Eddie and Jerry too, of course) enough for taking such good care of my car.

JN1234

Feb 18, 2012

I had a very positive experience with this dealership. I worked with Larry and he found me the car I wanted even if its not on their lot and for the right price with out the haggling. They strive for customer satisfaction and it shows.

rcadler

Feb 17, 2012

This was my second car with Michael Sachs. I could not be happier. Will be back for a third car. I highly recommend this dealership.

P_maldonado78

Feb 15, 2012

I love visiting Lexus of Woodland Hills. It like Ive know these folks for years! They always treat me like family. I would recommend this dealership to anyone with a Lexus. Thank you Lexus Of Woodland Hills.

stevenerich

Jan 23, 2012

If you're in the market for a mid-size, luxury SUV, it will be well worth your while to check out Lexus of Woodland Hills -- and in particular, talk to the leasing/sale manager Michael Sachs about the RX 350. He's first-rate, no-nonsense, very knowledgeable and easy to work with. And of course the real reason for your visit -- the car -- will not disappoint. I just leased the RX350 for the SECOND time from Lexus of Woodland Hills, and am glad I did. Great car, great dealership, great salesperson.

kenbondy

Jan 23, 2012

We bought a new RX350. We were very close to buying a Mercedes ML350 but we got two strong recommendations for the Lexus from mechanics we trusted. We walked into the Lexus dealership cold with no expectations and very wary about the whole "car-buying" experience. We were "assigned" to Harry Deirmendjian as our salesman. We found Harry to be warm, friendly, low-pressure, and competent. Kind of the antithesis of the stereotypical car salesman. After showing us an RX350 in the showroom he quickly arranged a test drive on the car we eventually bought. With a minimal amount of negotiating we made a deal, and drove the car home the next day. It was a pleasure working with Harry.

trvlgrl

Jan 18, 2012

I've leased 3 cars from this dealer and each time it get easier and faster. Michael Sachs quickly found me the car I wanted and gave me a great deal over the phone. I was in and out of the dealership in no time driving a new car. I love this Lexus 350 more than any car I've owned. I had put off leasing another car because I loathe the process. Now I'll look forward to it in another 3 years!

mlizmliz

Dec 30, 2011

My experience with Lexus of Woodland Hills has been more than pleasurable! Not high on my list of things to do...car shopping...Michael Sacks makes that easy for us!! I am a 9 year Lexus owner..I just keep going back because Michael makes the experience so easy. Explaining every detail to make sure you drive away with not a question!!! It is like family now!

elaine1513

Dec 18, 2011

Harry, Larry and Danielle have been a pleasure to work with. Everyone has been extremely nice and helpful. We have had a pleasant experience working with Vista Lexus and drove away in a great 2012, ES350.

kyoshihara

Dec 10, 2011

I conducted hours of research on the Lexus IS 250 and found myself in touch with Larry Ellis, the Internet Director at Vista Lexus, who had the perfect car for me at the perfect price. We exchanged several emails and phone calls over the course of a week and he was so polite, responsive and easygoing, I doubted that he was actually part of the sales department. Since I was still wrapping my life up in SF when I initiated contact with Larry and unable to come down and see the car for another week, Larry, sensing my genuine interest in purchasing this car, offered to hold the car for me until I came to see it in person. If, for any reason, I decided not to go through with the purchase, I was free to walk away with absolutely no obligations or penalties. I really had nothing to lose. When I finally made my way to the dealership, I found that Larry was just as awesome in person as he was over the phone and email, I LOVED the car, LOVED the laid-back atmosphere of the dealership and the easygoing nature of everyone who worked there and LOVED that I was in and out of there and on the 101 on my way home in my new-ish car in one hour. No joke. Car salesmen across the world, take heed: forget everything you've been taught about selling cars and learn a thing or two from Larry Ellis. It's a new day and people are looking for a quick and seamless transaction coupled with excellent customer service. Larry provided all of those things and more.

glkrausz

Nov 30, 2011

I visited at least four other dealers (2 other dealers of same manufacturer, 2 other car manufacturers). Vista Lexus was easiest and most friendly to work with. I received excellent price for purchase of new Lexus and the whole sales process was very smooth. The dealer was very accessible, the decision-making process on the dealer-end was instantaneous - no "let me check with my GM" and have to wait 20 minutes for an answer. I couldn't imagine an easier car buying experience.

ty003

Oct 25, 2011

I bought a new car from Larry Ellis and the process was so smooth it was practically unbelievable. Larry was willing to send me the vehicle spec sheet and price by email before I drove to the dealership. Almost every other dealership I talked to wouldn't send me a quote by email. And half of them wouldn't even discuss price over the phone. I went to Larry's dealership expecting the worst. I expected him to try to increase the price or tell me the car was just sold but I didn't experience any of that. I was in and out of the dealership in about 1.5 hours.The experience was fantastic and I wish all my past and future car buying experiences are just like this one.

samus60

Sep 30, 2011

I purchased my CPO ES350 around nine months ago from Vista. Recently, I noticed that the paint was bubbling around the steering wheel control so I called Vista for some help. I left a message with the service manager, Steve Schwatz, who called me back the next day. He immediately explained that he would have called me back earlier but was helping to cover for a short staff situation. He explained the solution for my problem but also took the time to check out my warranty and any expiration periods of which to be aware. Vista was terrific at the time I purchased the car and immediately after with great followup to ensure that we were happy and this most recent experience affirms that Vista is a terrific dealership.

Jpinter

Sep 23, 2011

This is the second Lexus we have bought from this dealer in the last 2 months. Superb service and no nonsense sales approach for a great deal on used Lexus vehicles.

diane graham

Sep 15, 2011

Ralph Martinez is a real pro. He was my service manager today and has been for most of my visits to Vista Lexus. He always makes it a painless, pleasant experience.I wouldn't go so far to say that I look forward to taking my car in for service, BUT I never dread it!

esilvestre

Sep 8, 2011

michael has been very friendly and with a great customer service .Not only did he helped me get into a deal after going to 2 different Lexus dealership but was very matter of fact and no non-sense ;i went to jim falk lexus and the dealer that i spoke with condescendingly humiliated me and my sister because of my credit score.Michael skobin helped me get into a good deal despite my poor credit score and i now enjoy the luxury of a lexus es 2011.

jms0479

Aug 1, 2011

We recently purchased a new Lexus RX at Vista Lexus and had a fantastic experience. We worked with Larry Ellis, and he truly did everything he could to make the experience as easy and seamless as possible. Within 3 hours or arriving at the dealership, we were driving off the lot in our brand new car. Larry went above and beyond to work with us. He even put a giant red bow on the top of the car after I joked that it had always been a dream of mine.If you're looking for a great car buying experience, come to Vista Lexus and ask for Larry. You won't be disappointed.

ssoak

Jul 14, 2011

We have just purchased RX450h with only 3 days of searching and contemplating of buying either Toyota Highlander Hybrid or Lexus Hybrid. Visited one dealership and made us decide to purchase Lexus over Highlander. First dealership did not have the color we wanted. We called Vista Lexus and Larry Ellis told us immediately he had what we wanted. Although it was far away from our house, we drove to see it. Larry was very friendly and kind, and also VERY knowledgeable about the function of the car. Initially we were going to trade in our car, but he advised us to sell ourselves. We had a chance of talking several sales persons from the several dealerships regarding the trade-in deals. We sold the car in two days through Internet and although we received the better pricing on the different color and different options, we both strongly felt courteousness of Larry at the Vista that brought us back to this dealership to purchase it. We are very happy with our decision and enjoying the car.Susan & Ivan Oak

ismsolutions

Jun 24, 2011

I just want to say that after being a Keyes Lexus customer for 15+ years, I just purchased a CPO 2008 GS450h - a truly beautiful car! The deal this time came from Jim Falk in Beverly Hills - but I work in Woodland Hills and Vista is 2 minutes from me, making things very easy.I just had a call with Steve to introduce myself, and he was very warm and friendly and inviting. I explained to him that I needed to have my personalized settings changed for the lights, unlock doors, etc., and he said no problem!this may not seem like much - but - most dealers dont' like to do the 'freebies' for other dealerships. This speaks volumes about htis dealership and their service department.I can tell you now, even before I have my first service at Vista, that I am already happy!Vista Lexus - you have a new customer!

matt_tom

May 13, 2011

BOUGHT A SECOND LEXUS from Larry Ellis!This time, a CPO, 2010 RX450h. Added another Lexus hybrid to the family. Again, seamless transaction. A few things were missing, but Larry took care of us as usual.We joked to Larry that we couldn't keep buying cars from him every month; it's starting to get expensive!Worked with Jason in the finance office. Quick transaction, excellent quality customer service. Will definitely be returning!

arnie keyser

Apr 8, 2011

everything was handled in a very professional manner......as always...the service writer has a great deal of customer attention and is a separate pair of eyes as to the quality of the particular service your vehicle is receiving...the service manager is a very strong support person to validate any concerns

dorzita

Mar 25, 2011

Michael got in touch with us.We were ready for a new Rx350 SUV.We have been with Lexus since 1990.We worked with the Thousand Oaks dealership in the past,however,sinceliving in Woodland Hills now, we decided to check out Lexus of Woodland Hills.We loved the dealership.Very professional,and of course Michael was so knowledgableand helpful in showing us all of the new features,as well as, securing the sale,that we are recommending Michael to all of our friends who love driving a Lexus as we do....Sincerely,Doris and Donald Levine

Smoser

Mar 24, 2011

I am a return customer of Vista Lexus and it is all because of Michael Sachs. He is very friendly, professional and is simply the best at what he does. When you deal with Michael the transaction doesn't end when you drive away. He checks in with you to make sure all is well and cares about the quality of their products and service. I HIGHLY recommend Michael and Vista Lexus. So so happy. Many thanks Michael!

matt_tom

Mar 22, 2011

This review is for the sales team at Vista Lexus.I specifically worked with Larry Ellis, Internet manager.About a year ago, Lexus announced their new CT 200h hybrid hatchback would be coming out the following year. I did my research then and became obsessed with the car. I had recently totaled my first Lexus, a 2007 Lexus RX350, which saved my life, so I figured I'd go with Lexus again.I initiated contact w/ Larry back in February of this year, after my car accident. I knew the CT 200h was slated to come out in March, so I wanted to have my homework ready. I solicited quotes from several dealerships in Los Angeles and Las Vegas. Larry, of course, was the first to get back to me. He promised me that he would not mark up the car (which is typical for first year releases or for hybrid vehicles) and that he would give me the best, most hassle-free experience. And that he did.Although we had initiated contact back in February, Larry was ever so patient with me as I went back and forth between the various dealerships that responded.As time went on, it looked like Lexus was not going to supply the US with many of these CT 200h's; most were slated for the European markets. That, coupled with rising gas prices anticipated this summer, along with the tragic disaster that struck Japan, many dealerships were not only not willing to sell below MSRP, but were also starting to mark up their cars.Keyes Lexus, which is literally a 5 minute walk from my house, was one of many dealerships I actually stepped into to make a deal. I had my numbers ready and was ready to deal. They didn't have the car I wanted exactly, so I moved up and decided to get the fully loaded one they had on their lot. I believe I went in on Tuesday, 3/15/11. The internet manager was leaving, so he said hi to me and passed me onto a sales associate. The sales associate was young and probably new, but we connected because of our age. Unfortunately, when it came time to deal, the sales associate had to pass us onto a more experienced sales manager, who played games and refused to sell us the car at below MSRP, which the internet manager had me believe we could make a deal. This was after weeks of dealing with several dealerships in the area. I was getting frustrated and fed up with the whole game. I would either get this car at the end of the month, or wait until the 2012 one came out so I could get a used one.On Friday, 3/18, Larry got in contact with me to see how I was doing. I offered my price, but it was too low. However, the one thing Larry did right was to actually negotiate with me until we could both find a number that we would both be happy with. There was also a $1000 Lexus Loyalty Rebate that Larry was able to dig up and qualify me for, which none of the dealerships I talked to even mentioned. In the end, Larry was able to get me the car I wanted for $1500 off MSRP, fully loaded except for PCS/radar cruise control.The whole deal took 1 hour, which consisted of me filling out paperwork. Larry and I made a verbal contract over the phone prior to this and he stood by his word and did not try to pull any fast tricks on me when I actually arrived to his dealership a few minutes late due to LA traffic.The icing on the cake was, Keyes Lexus tried calling me 6 times while I was filling out paperwork. When I was in the office w/ Roger, who is excellent, btw, I finally picked up my phone and Sam, the internet sales manager who passed me off at Keyes Lexus asked me if I wanted to come in to deal. I happily told him I was at Vista Lexus filling out the paperwork for my new CT 200h and that he was too late.There was also an item missing from my car when I took it home, but Larry followed up with me and was able to get it for me.Exemplary customer service. I will definitely be returning.Matt

vivsteve

Mar 5, 2011

Absolutely excellent service on a consistent basis; all employees are very friendly and helpful. The work is excellent as is the turn-around time. My primary service technician, Ralph Martinez, is incredibly helpful, always in a pleasant mood, is most knowledgeable about my SC420 (despite it being a 2002 model).

jayblumberg

Feb 24, 2011

When an auto dealer promises that a transaction will be quick and easy you may be skeptical. When you add the best price available it becomes unique indeed. We did most of our shopping for my wife's RX350 sport ute on line. The follow up we received from Larry was professional without being overbearing. He promised a quick and easy transaction and he delivered! Roger in the finance office was low key, warm and welcoming. Overall our experience with these gentlemen and Vista Lexus was a 10 on a 10 scale. We will absolutely recommend them to others!

hmt99

Jan 25, 2011

Vista always puts the customer first. That's why I've been going to them for 20 years since they opened. Even after I moved from the area , I drive the extra distance (30 miles)because of the people and their service commitment. Steve in Service is always on top of any issue associated with service. Keeps you informed at each step. Friendly and efficient. Michael Sachs assisted me in buying my leased GX470. He was prompt in responding to my calls , had everything ready when I arrived . Explained all the options open to me in a clear and forthright manner.Closed the transaction in an efficient. Tim Mitchell has always been very responsive from the very beginning when I leased my first LS400. In this case , even though it wasn't his sale , he checked to make sure I received all the support I needed. Good people with a 'real' commitment to top notch service.

nbonner

Jan 14, 2011

These folks go out of their way to keep you happy. Always friendly, prompt and go the extra mile to help if there are problems. My battery died hours after my RX-350 was in for service. They replaced it without charge. Highly recommend to anyone who values a trusted relationship with a dealer/service department.

tko123

Dec 29, 2010

I had a wonderful experiance at Vista Lexus. Everyone was very patient and helpful. Harry went above and beyond with information and made me feel very comfortable with my decision. The only issue that I had I wish that my Lexus trade in was worth more.

Owen Frances

Dec 25, 2010

I am feeling in a writing mood, and this commentary is overdue. I see that the Frances family and Vista Lexus are about to celebrate our 20th anniversary. So this is really long overdue. We are now looking at purchasing our 11th car from Vista Lexus. This loyalty to Vista I assure you has been earned. Starting with a very knowledgeable and professional sales team. Those that I have interfaced with over the years are Tim Mitchell, Mike Brown, and Michael Sachs all working under the astute direction of Sally Smeed. I am not going to tell you I always get the cheapest price, but, after 20 years, I know I always got the best deal. They have always made me feel very comfortable...like one of the family.The best part of the Vista passion, however, is not the sales experience. It is the service experience. Let's face it, as much as I enjoy the interfacing with the sales team, the lion share of my time at Vista is spent with the service department. A minimum of two cars being serviced every 5,000 miles over all those years is exponentially greater than the time spent with sales. One bad experience with the service department can cost a dealership a customer.In my twenty year history with the Vista service department, their performance has been nothing short of superior. Service manager Steve Schwartz is most professional in his running the center and creates a very warm and friendly environment. He leads a team of very caring and knowledgeable service consultants. I have been driving for going on 54 years. During that time I have owned quite a few cars starting with a 1953 Henry J and going to Mercedes Benzs, BMWs, and a great deal of everything in-between. In all those years I have never dealt with a better group of service technicians than I have experienced at Vista Lexus; and that includes service departments at two other Lexus dealerships. I have also never been negatively surprised by the service costs. It is Mr. Schwartz and this outstanding team that, on a regular schedule, cements my loyalty to Vista. Thank you Vista!

jamesbond132

Dec 15, 2010

Michael Sachs did not waste my time like all the other dealers that I was negotiating with. I walked in and received a lower quote from him then I did after negotating with other dealers for hours. I would deffinetly recomend him to anyone and he will be the first one I go to for my next.

RON TAMKIN

Dec 7, 2010

LEASED TWO CARS FROM LARRY ELLIS AT VISTA. I HAVE BOUGHT OR LEASED MANY CARS IN THE PAST, BUT NEVER FELT AS GOOD AS I DID AFTER THE TRANSACTION WAS COMLETE. LARRY REALLY IS THE BEST.I ALSO MET THE SERVICE MANAGER AND THE GENERAL MANAGER AND FELT VERY GOOD ABOUT THE WAY THEY HANDLED THEMSELVES.

springpa

Dec 5, 2010

This weekend, I leased an ES 350 from Vista Lexus and dealt with Michael Sachs. Unlike other dealerships, the employees at this location were very professional and did not talk down to customers. They simply do not apply the same sales pressure that are common at other dealerships. Mr. Sachs and his fellow employees made his customer feel valued. They also have continuty of employees.

Calloia1

Dec 3, 2010

Kudos to Vista Lexus in general and to my salesman, Shawn Gates,in particular. I recently purchased my first pre owned (certified) vehicle for my wife. Having always bought new cars over the past forty years, I wasn't quite sure about buying one that was two years old with 48K miles. However, after listening to the advantages and disadvantges as explained by Shawn, I bought a 2008, LS 460 and my wife couldn't be happier.What made the experience more satisfying, was the confidence I felt in reaching a decision when explained by someone with a fudamentally thorough knowledge of the car. Shawn's ability to answer questions and demonstrate on paper how the purchasing of a pre owned and certified car was the best deal for me, was an immediate asset. He also helped me obtain the best possible outcome on getting the most for my trade in.Although it wasn't necessary, Shawn patiently and repeatedly spent his time going over all the car's inner workings with my wife and not just disappearing after the deal was done. I find this a rare and impressive quality.It is my pleasure to recommend Vista Lexus and Shawn Gates.

DanielColeman

Oct 31, 2010

Larry Ellis and Sean Gates provided excellent service.Initial contact was made by Larry Ellis via phone...Larry followed with emails, but not in an agressive manner. I could tell by the way he handled the phone call and emails that he is a very fine gentlemen.When we arrived at the dealership we were met by Sean Gates...Sean was very helpful in answering all of our questions, and provided very good information and service. He is also a real asset of Vista Lexus.Overall, we feel we had a very good experience, and we would be happy to recommendVista Lexus.Thank you.Dan Coleman

fgmprod

Oct 23, 2010

I called every dealer in my area to try to find a Lexus RX 350 with the options and color that I was looking for and a fair price that I had in mind after researching the value of the vehicle. Vista Lexus had the car I wanted and after talking to Harry on the phone I paid them a visit and within an hour and a half I drove out of the lot with a car that I am thrilled with. They gave me a very fair price for my RX300 that I traded in and took care of all the paperwork. The thing that always bothers me at car dealerships is the constant going back and forth between your salesman and the manager and this was not the case. After the sale was finalized I also didn't feel like they were being pushy with the usual LoJack, extended warranty and assorted add ons that dealerships will offer to bump up the sale. The manager Michael Brown was very laid back and very honest. Harry met me at the dealership on his day off after I finished work which was appreciated.The follow up service is also fantastic. I highly recommend them to anyone. I have bought several vehicles over the past 30 years, the last three being Lexus vehicles and this was by far the smoothest and most enjoyable experience that my wife and I have had. I look forward to a long relationship.

r stecher

Oct 12, 2010

Most of the time all you hear are complaints. Well, this time I want to take the time to let you know about my extraordinary experience with Vista Lexus and Michael SachsI had the pleasure of purchasing a 2010 Lexus ES 350 from Michael Sachs. He is the Leasing Manager for Vista Lexus. He was not only friendly, courteous, professional, and respectful of my time but he treated me as if I was part of his family. Michael was also extremely knowledgeable about the ES 350 which helped me make my decision. Given that he patiently answered my questions, I felt extremely comfortable buying a car from the dealership he represents. (I went to 2 other Lexus dealerships) His approachable and amicable demeanor made me feel at ease from the time I walked through the door until I drove out of the dealership with my new car. His sincerity when he both described and praised the car that I was interested in was evident from the beginning. He was as excited as I was about the car, and he was able to give me the detailed information I needed to make a well-informed decision when I purchased the ES.I felt that the negotiation process as to the price of the car was fair and equitable, and was handled in a professional, proficient manner. Roger in the finance department was very helpful and fast! After I purchased the car, it was given to me in perfect condition and I felt as if I were being welcomed into the Vista family. He even introduced me to the General Manager, Sally Smeed which was a really nice touch. Simply put, I had an excellent experience purchasing my car in every aspect possible, and I have enjoyed my car immensely since I bought it. I would definitely recommend Vista Lexus and Michael Sachs to all of my friends, family, and business associates. I am confident that they will receive the same excellent service from Vista that I did recently. I would like to say, "Thank you, Vista Lexus and Michael Sachs for making the purchase of my new car an enjoyable experience. I truly appreciate all that you did for me, and I am looking forward to purchasing more Lexuss from Vista Lexus in the future."Sincerely,R. Stecher

stanzwicker

Oct 6, 2010

It's refreshing to see a dealer respond positively to a customer with a problem 2 years after purchasing a Certifed Preowned Car. That was the case for me when a minor issue was quickly resolved.Kudos to Michael Sachs of the sales department who assisted me in resolving the issue.Since purchasing my car in 2008 I have had several routine service visits and have had excellent results and positive interaction with the staff.Keep up the good work.

KJDouglas

Oct 20, 2009

The service repair dept is run by rude, high-strung little man(Steven Schwartz) who seemed annoyed and acted too busy to speak with me. I had to actually follow him around to speak with him. I had a question regarding my rear end sensor system they had installed several years earlier:if it was working properly after fender work had been done by a nearby paint/body shop and was challenging his service agent's statement that it would 1st cost me $1200 for them to check the system. He supported his agent's large fee estimate, explaining he had to remove the fender...then proceeded to tell me they no longer made this system(which should be registering at a range of 15 ft not 5 ft), then stated it probably was a broken sensor or I needed a new computer brain. He refused to put anything in writing but agreed to speak to my insurance agent if they called him. He went on to say they no longer made this system and it was impossible to buy parts...I would probably need a new system.I fortunately was able to locate my warranty and the company is still in business and agreed to meet with me to check out my system. *I have had past concerns re:this service dept identifying "false" & costly repairs (which a 2nd opinion at a non dlr mechanic verified), so have avoided using this dlrship, however they initially installed my sensor system so I went to them hoping they could be of help.

thetruthwillsetyoufree

May 16, 2009

CROOKS!! We found a car online that we were interested in a used car advertised by Vista Lexus at a specific sale price. When we went in with the ad which included the VIN#, we were told it was advertised at the wrong price "by mistake", even though it had been listed that way for several days and is still listed at that price as I write this. The same exact pricing for the same exact vehicle also appeared on another car sale website--so much for a "mistake" on their website only! They refuse to honor their pricing and we have now notified various consumer groups as well as the BBB and Lexus Corporate, who has said they will look into it. Their practices are a clear violation according to the Federal Trade Commission and have been reported to the FTC, BBB, and the Calif. District Attorney's office. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP! They do not honor prices they advertise and in fact violate FTC regulations!

umpalumpa

Aug 3, 2005

I love these guys! Been to a lot of other lexus dealers too. The service dept is expensive - and they almost always forget to get your car for you or take forever to do it - almost ALWAYS! So i dont take my car to them for service...plus you cant get a loaner car. Thats why they dont get a 5 across the board. On the dealer side, a much better situation. I called 3 dealers looking for a specific model / color and Vista was the only one willing to find it for me. The others flat out lied and told me there werent any in the STATE! Vista found the car (RX330 flint mica / blk int) in 15 minutes and the car was here in 3 days. It was the Dec. to Remember promo and I got a great deal - OVER THE PHONE! didnt even have to mess around. Great guys, my whole family goes to these guys. The only drawback is they can get busy - last time I was handed over to another sales rep after having an appt. It was okay in this case though because he was a great guy too. Not too much pressure....not pushy - but its still a car dealership! Going back this coming december!!!! Edit: Alas, this dealer let me down in the end - took my family's business for granted and really stopped working for us and screwing us on the prices...now i'm at Thousand Oaks Lexus - and am very happy!