Used Cars for Sale at Lia Nissan of Enfield in Enfield, CT

Tjuba1

Jun 22, 2016

I was greeted by Jose Delgado. He was very professional and asked why I was there. He told me the mechanics were at lunch (I was early) and told me where I could wait. He came back a short while later and said that 2 clamps had broken off and that it would just cost $7.00 for the clamps and no labor. He said they were washing my car. I was in and out within about an hour. Quick and efficient.

Jackie

Jun 22, 2016

The process of leasing our car was great and so was the first oil change and service it needed. Prudence (I believe that is her name) helped me the first time I brought the car in and was very friendly and helpful. She even told me about a recall I had not been notified of yet and took care of it for me. They also picked me up and dropped me off at work while the service was being done. They were fabulous. The second oil change and service was a complete turn for the worse. Prudence did not help me, another girl did. She lacked any customer service skills and wasn't friendly at all. When I dropped the car off no one greeted me and asked if they could help. Also they wouldn't help me get back to work, they said the guy who does that isn't here and they don't know when he will get back. And then the gentleman, Greg, who gave me a ride last time was in the building. I remember his name because he was so nice and helpful. And I work 5 minutes from the dealership. When we decided to lease the car and discussed the maintenance plan we were told they had a service to help us get back to work if needed especially since I worked down the street. My suggestion is either have the courtesy or don't, but make a choice and inform your customers accordingly. Unfortunately I won't be leasing from them again, I'm going to find a dealership that has the service.

Woodss

Jun 20, 2016

Similar to most people, buying a car is not my favorite task, especially when it's for a teenager with very different expectations. My experience with Romaine Trimble changed that. He was patient, customer centric and really focused on what my son and I were looking for in a used vehicle, which not surprisingly, was a bit in contradiction. Romaine is not the typical sales guy. He really listened, cared, and wanted us to be happy with our decision. I was so impressed with his style and approach, so much so, I didn't look any place else. After 12 test drives, we found the right vehicle for my 16 year old and we're both very pleased with the purchase. Thank you Romaine!

skeptic no more...

Jun 16, 2016

words can't describe my experience at Lia Nissan Enfield.. Mark V & Stu are a formidable team. Stu asked me what I wanted, my budget limit, and told me to go on a test drive and that he would make it happen. Honest to God that's exactly what happened !!. during a lengthy test drive, Mark explained every feature (and again at least 3 times over the entire 5 day process). He was extremely concerned over how i felt about the car. they both told me that they do not work on commission but acted like they did...in a good way. they were interested in me as a customer and empowered me as someone who has the ability to say good or bad things about the experience and influence others.. I never felt like just another potential sale...absolutely no pressure. pointed out the best choices for me and my lifestyle and budget. They actually gave me a much better APR than my credit union where I was already pre-approved. I was encouraged to come back and/or call as often as I had questions no matter how insignificant, and told me that their job is not over after the deal was done. I have only had my Rogue SV since yesterday and already know that I will enjoy every mile and always feel connected to Mark and the entire dealership. I have already told friends & family to go nowhere else when looking to lease or buy a new or used car. Both of these gentlemen are extremely knowledgeable about their cars, finance, and have outstanding people skills. Nissan is very fortunate to be represented by folks like Mark & Stu. I am looking forward to a similar experience when I come in for my routine maintenance and service when needed. The service department reviews are also superb. Believe all of the rave reviews you read about Lia, they're all true. I could go on and on but must get back to work....Bottom line: I leased the Batmobile from Batman & Robin !!

anne marie

Jun 11, 2016

Walked in and was greeted by name by Prudence Doty...she had my paperwork ready and told me she would call after the diagnostic report was completed. She called me and explained in detail, what I needed and put notes in the computer to make it easier for me when I called to order the part. Prudence is very professional, knows the business and has a great rapport with her customers.

Lindsay

May 20, 2016

After encountering an unfortunate event with my car, only 6 days after purchasing it, I went to Lia Nissan in Enfield, after seeking assistance at 3 other glass shops that were unable to assist me. I was feeling extremely frustrated until I arrived at Lia Nissan. Prudence Doty was there to greet me in the service department. She immediately made me feel comfortable, and was sure to calm my frustrations, and help me feel at ease. Prudence walked me through every step and continually checked on me as I was trying to coordinate everything with the dealership, glass shop, and the rental car company. I felt extremely supported by Prudence, and her positive energy immediately helped me feel more at ease. Every dealership should have an employee like Prudence. Lia Nissan in Enfield is lucky to have her on their staff. Anyone who deals with Prudence should consider themselves lucky!

Elizabeth

May 15, 2016

Prudence Doty went above to make sure my needs were meant when servicing my car. She explained everything I needed to know in regards to the services that needed to be done. She really helped me in every way and her customer service is very much appreciated!

Michael and Laura

Mar 29, 2016

I believe we are most satisfied with our experience because of the quality of the product. We wanted a crossover SUV and the Rogue is awesome. In general I found the dealership to be friendly and helpful. Things were reasonably well organized though at times there were some awkward waits. On our first visit we were paired with a salesperson with a lot of experience but a bit of abrasiveness to his personality. Feeling he had invested some time with us we felt obligated to continue with him and to our favor, he was unavailable when we returned. Stefan Bosworth-doty was available and was both helpful and very nice. We changed course from a pre-owned to a new vehicle and got exactly what we wanted. We spent more but did not feel pressured to do so. The effort to ensure we were satisfied was felt across the people with whom we dealt.

Stephannie

Mar 26, 2016

Went in for my 45k service on my 2013 Sentra. Prudence has always been very thoughtful. Always explains everything very well. Makes sure you have everything you need

peterk

Mar 23, 2016

Brought my 2013 Murano in for 30,000 mile service appointment. Thanks to Prudence Doty and rest of service staff for being professional, honest, and friendly. I was very happy with the service that I received and as always will be back.

JaimeD

Mar 21, 2016

I went to Lia for a scheduled oil change and the service was very good. They did check other things in my 2015 Murano and even realigned the back wheels for free.The only thing was that tire rotation was not done and no explanation why. Overall, it was a nice experience and I plan to go back!

V McKay

Jan 31, 2016

Had the pleasure of getting my car taken care of by Prudence Doty & Jamel Najeme. Great people and honest. Will recommend!!

steve

Dec 31, 2015

I went in on Dec 29th for the $188 sign and drive lease for the 2015 Sentra. I called before going in to make sure they had this deal still on the lot. Kimberly assured me that the $188 sign and drive, True Blue, no money down lease was still going on and they had many of them on the lot to choose from (still have the voicemail on my phone). We went in and test drove a Sentra and decided to move forward with the lease. When negotiating the deal, Stephen informed me that there would be an additional $1,630 needed to be paid from us for fees. I pulled the deal up on my iphone and he brought that in to the Sales Manager, Will, to show him the $188 sign and drive, no money down, True Blue lease (just sign and drive). Will came back with Stephen this time and said he realized that we were looking for this deal, but unfortunately those two Sentras were no longer on the lot. But if we met him halfway and paid $814 that Lia would pick up the other half of the fees for us. My wife and I talked about it and decided that the deal was too good to pass up and decided to go with it. Will told us that our lease would be $188 plus tax. I was then passed off to Stew for the final signing. Stew pointed out that there was tax added on to the 188 that would be added to the payment. I told him I knew that and understood. When signing the paperwork, I asked Stew why the payment was $223? He stated, it is because he added the taxes in for me. I took him at his word and finished signing the paperwork. Much to my dismay, I reviewed the paperwork because $40 in taxes seemed pretty high to me. Come to find out Stew lumped the $814 that Lia was going to pick up as their half and put it in to the cost of the vehicle. So it made my base payment go to $210.62 instead of $188. I fell for the old bait and switch. I do understand that I signed the lease, but had I had the time to do the math, I never wouldve signed it because I didnt agree to have that $814 rolled in to my cost. I agreed to a payment of $188 a month plus tax with Lia meeting me halfway with the other $814. The way my payment works out now is $210.62 + 13.37 tax for a total of $223.99. I understand that $22.62 a month doesnt seem like a big deal, but over the course of the lease that adds up.I called on Dec. 30th to point this out and asked if they can make this right for me. I'm out $814 over the life of the lease. I asked if maybe they could offer me oil changes or maintenance to help offset this and haven't heard from anyone. You can make this right and I hope you will. Next stop is the BBB to point this out.

Sabine

Dec 10, 2015

I contacted Lia Nissan of Enfield to facilitate a lease buy-out for my 2013 Nissan Rouge. I went to dealership to obtain the purchase order on 10/31/15. I went back to the dealership on 11/5/15 with the check from my credit union and was told that there would be a 7-10 day waiting period before the title came back, which meant I would need to rent a vehicle in order to get around while I waited for the title. Initially, the GM let me keep my car and put dealer plates on for me, which allowed me to keep the car exactly one extra week. The following week, I was asked to bring the car in and got a rental from Enterprise on 11/12/15, thinking it would only be a couple of days before my title came back. I gave them my keys, and left all my personal belongings in my car thinking I would have it back in a couple of days.I called the dealership on 11/16/15, spoke with the GM, and was told my title had not come back yet (this was technically the 11th day). The following day, I called Nissan Auto Finance myself and was told that they had only just received the payment the day before, and had sent the title via overnight delivery, scheduled to arrive on 11/18/15. I called the GM shortly after and he pretended that like he had no idea what I was talking about, so I hung up frustrated. I received an email confirming the arrival of my title on the 18th and took an extended lunch break to drive up there to retrieve my car the following day, 11/19/15. When I arrived, the GM called me into the office, shut the door, and stated "I have some bad news for you." He proceeded to tell me that my car had been taken down to an auction in New Jersey, and that they were in the process of trying to locate it. Needless to say, I was in complete shock! Not only had they lied about the timing of the title exchange, but now they had allowed my vehicle to leave the lot, undocumented no less, with no ETA on when they would get it back. On top of that, I had just spoken to the man the day before, and at no point did he mention any of this!! Nor did he call me himself to inform me about this royal mess-up on their part. He went on to tell me that he would take care of the bill for the rental (like he was doing me a favor), and would put me in a rental vehicle until my car was retrieved and brought back from New Jersey. I was told at that point that I would get a call as soon as my car was brought back. Over one week went by and I hadn't heard anything. Finally, I called the dealership on 11/28/15, but was sent to the GM's voicemail. I received two calls the following Monday, 11/30/15, while I was at work, with one voicemail stating that my car was back, and that I could come pick it up. I returned the call later that evening and informed the rep that I would be in on Wednesday, 12/2/15 to pick up the car. I even asked to confirm that my stuff was still in the car and was told "yes."On the afternoon of 12/2/15, I arrived at the dealership, and was taken into the Finance Manager's office to complete the registration. At no point did the GM come out to address me or apologize for the poor and careless service provided throughout the process. After signing off on the paperwork, I was led outside to my car, which was parked out front, as one of the Reps was putting on the new plates. I opened the front passenger door only to find all of the personal items that were stored in my glove compartment and center console laid out all over the floor and on the seat of the vehicle. Paperwork that had my address, DOB, SSN, etc., had been ravaged through and laying on the floor. I don't even remember whether or not the doors were locked prior to me opening it. As if that wasn't upsetting enough, I looked in the back seat and in the trunk only to find ALL of my personal belongings missing, in addition to my car, charger, sunglasses, etc. When I demanded to know where my items were, no one knew or could answer as to where they went. You would think that after putting me through the ordeal with the title and then taking my vehicle to the auction, that these people would have at least checked the car to make sure my stuff was still in it, and that it was clean. Not the case...and it certainly gets worse!After speaking with the Rep, he brings me back inside to speak with the GM, who of course is totally clueless and quick to place the blame on everyone else. Again, you would think as a GM, and someone facing some pretty hefty liabilities, he would have gone out of his way to make things right. He asked for a list of the missing items, wrote them down on a piece of scrap paper and told me he had to call someone at Nissan Finance to find out where my items were. I walk out of the office to my car infuriated, only to find the gas past empty, a message about my key battery being low, and an error on the navigation screen indicated that the SD Map is missing. I walked back inside to inform him, and he asked one of the Reps to get another SD card. The guy comes outside with the GM, inserts the card and walks away. After noticing no activity on the screen, I inform the GM that it's not working, but am told that it takes a couple of minutes. I drove off the lot and headed to the nearest gas station before the car died on me. While at the gas station, I called the dealership to inform them of the error message from the SD card and was told that "I should come back when it's convenient to have them check it out"...I live and work at least 30 minutes away...there is nothing convenient about driving out to Enfield.The following day, 11/3/15, I called the dealership and spoke with the DM about the status of my stuff and when I could expect a new SD card. During the conversation, he stated that he would get somebody to come to my job on Friday, 11/4/15 to replace the SD card, and would call me to arrange a time. It is now one week later, and I have not received not one phone call to replace the SD card, or a simple status update on my belongings. Additionally, on Sunday, 12/6/15 the batteries on both my keys ceased to work, and now I don't even the keyless entry function on the vehicle.The treatment, response times, sense of urgency, customer service, and integrity of this dealership are beyond disgusting!!! I would NEVER do business with them again, and I want the GM and everyone else involved in this mess held accountable for their actions, or lack thereof. This is a horrible way to treat a customer, and a poor reflection of Nissan.

Martha

Sep 19, 2015

I am a returning customer and want to express my sincere thanks and appreciation to Chris Salvador and Will McKay for their outstanding professionalism, customer service and kind efficiency in my recent transaction. These two gentlemen delivered the best customer service I have ever experienced in an industry where it is often challenging to find intelligent, honest, and sincere professionals.With my thanks and high praise,Martha Barry-Plotkin

MASmith

Sep 15, 2015

September 2015 was my second personal experience with Lia Nissan of Enfield; the first was when I bought my car in December. For a few weeks I was gently reminded that it was probably time to get my oil changed. I finally followed the link through the e-mail and set up an appointment via the website. It was easy, painless, and a great service since I'm on the computer so much. I arrived at the appointment time and was greeted by smiling, friendly faces. The ladies who welcomed me acted like they really enjoyed being there! They directed me what to do, told me how long the wait would be, and I was able to sit in a clean, comfortable lounge area. Just about one hour later (as predicted), I was told my car was ready. I signed off and was told that I was given a discount coupon even though I didn't present one. How sweet is that to go in and expect to pay $79.90 plus tax for an oil change and tire rotation but walk out having paid only $51 plus change for both services AND a car wash?!?!?! That was my pleasant surprise. And oh yes, there was a $10 discount coupon hanging on my rear view mirror for the next time.

Cassandra

Sep 11, 2015

I made an appointment for a test drive, the car was ready and waiting for me when I showed up. I was greeted promptly, and treated well. I ended up getting the car I wanted at the price I wanted. I love my new Juke and will probably go back to Lia Nissan to get my next car. Ilya was a pleasure to deal with!

Marcia

Sep 10, 2015

Car shopping has always been an unpleasant experience in the past and I was dreading it. I am leaving the area and my vehicle needed to be replaced and one of my co-workers suggested the Lia Dealership. I worked with Chris Salvatore who was great. He answered all my questions. We took out 2 vehicles for test rides and he was very helpful and knowledable about each one. I bought my Rogue and picked it up the next day. He showed me all the controls and even connected my phone to the Bluetooth for me. My new Nissan Rogue handles like a dream and I am loving it.

Don O

Aug 27, 2015

If you are considering a Nissan, I highly recommend you to see Lia Nissan of Enfield, Connecticut and a sales representative named Stefan Bosworth. He provided my wife and I the highest quality of service that anyone could ask. He followed up on all his commitments, showing us each color combination for 2016 Maxima Platinum cars as they arrived on Lia Nissan's lot, and it was a genuine pleasure to deal with him.

L. Cooley

Aug 23, 2015

Our experience began when my son totaled his Versa. We needed another car that would be within his budget and would be a bit on the heavier side. My son is not a small person. Eli helped us with the perfect car for my son. I also was leasing a Rogue and Eli helped me with an old lease buy out and got me into a new lease with a little less money. While we were at it, we looked at cars for my husband and picked a Sentra that my husband really likes. We are still working out the details with the Finance Manager but we anticipate that we will have this car by next week. Eli was great and got us all what we needed. Thank you.

anne marie

Aug 1, 2015

My car was recently brought in for its' usual oil change. I met with Jose Del Gado who told me exactly what was to be done, what oil will be used and when it would be ready. He advised me that my car had a recent recall and we scheduled an appt for the following week. When I received my survey for the prior service, I casually mentioned that I would have loved to have the car vacuumed - wishful thinking, I thought. Well my recall was done, and Jose saw to it that my car was vacuumed and was washed inside and out as well. These are only some of the services that will keep me going back to Lia Nissan. Thanks as always, to Greg Brown , they are all a great team.

Gary C.

Jul 20, 2015

Have known Prudence Doty in the Service Department since 2013. Very knowledgeable and helpful. A pleasure to deal with and always takes the time to answer all my questions. The Service Department experience has always been positive.

Michele

Jul 1, 2015

I had an appointment on Friday 6/26 for a recall on my Nissan Altima. I received a very friendly greeting from Prudence when I arrived. She told me it would probably take 1/2 hour and she was true to her word. She also found another recall on my car and both issues were taken care of in the same visit. Not only was my car wash for me after the service was complete, but my grand daughter had lost a very small toy in the back seat and I asked Prudence to have the back seat taken out if it wasn't too much trouble to see if they could find the toy. They did remove the seat, unfortunately there was no toy. But I am very grateful for them checking. Thank you Prudence for making this a very good experience.

Ca0211

Jun 18, 2015

Best service I've received at a Nissan dealership. Moving to CT, i was concern about finding a nissan dealership that will continue to procide service for my car. Ive been visiting Lia Nissan for a year now and the staff are exceptional and always willing to help.

Dave D.

Jun 12, 2015

Our family has been with Lia for 15 years. We lease 3 cars. 2 Nissan Altmas and a sentra. CHRIS SALVADOR AT LIA Goes the extra mile to make sure everyone is happy. He knows his customers and cares. 5 stars. P.S. We live in Chicopee, Ma ,but prefer Lia and Chris Salvador to local Nissan dealerships.

Deb & Dave

Jun 5, 2015

We were very pleased with the help that we received from Will McKay. We went to Nissan because our lease on our 2012 Altima was soon expiring. Although we really liked the Altima we weren't sure what we wanted to do. Will went over all the choices for us. We decided to get a certified used 2011 Juke and we love it. Thanks Will for all your help.

South bound

May 27, 2015

Will McKay was attentive, polite, and fun to work with. I went in on a whim and came out with a new car. I have been thinking of getting a convertible but wanted something that rode like an suv. Had no idea the Nissan had such a vehicle. Will showed me the perfect car. The team there is awesome they made it easy, and I left that day with the car. Thank you again for all you did.

cat

May 25, 2015

Prudence Doty is a he best service woman at Lia Nissan , they should be proud to have her ,she gets things done and she's awesome

Happybetsy12

May 20, 2015

Prudence Doty is an expert at guest service. She is friendly and very aware of the guest's needs. She exceeds guest expectations! As I was sitting and waiting for my car needs to be addressed I also noticed how hard a worker Reuben was in doing the jobs needed behind the scenes to make this dealership one of the best.

E. L. Del Guidice

May 20, 2015

This was my second experience of purchasing a vehicle at Lia Nissan in Enfield, CT. Vaughn Andrews was my salesman both times and both times he was courteous, professional, knowledgeable and worked with me to get me a great deal. Everyone has always treated me like family and I find the staff to be friendly and there to help. Thank you Vaughn and everyone at Lia Nissan of Enfield! I will definitely go back in the future.

Adult female NYRANGERS FAN

May 20, 2015

Jose Delgado did a great job from start to finish. Everyone very helpful. Nice waiting area and appreciate the condiments and the use of a t.v.

Judi and gerry

May 20, 2015

My wife and I went to many dealerships looking for the right car to replace a old but reliable van. We almost purchased a Honda CR-V but got a better deal at lia of enfield. Both money off msrp and trade in for the same type auto. Our sales person Vaughn Andrews could not have been more friendly and helpful. He spent almost two hours going over all the features.

Jenlynne

May 19, 2015

William McKay was very helpful and great to work with. I appreciated all of Will's help in making my decision.

Jim W

May 15, 2015

Greg Brown, manager, was very cool and forthcoming as to all my questions. Very professional, up front, and the service dept was great. 1st time visitor and will be coming back (if necessary) for future repairs and/or problems with my Altima.

Natncee

May 14, 2015

This was my first service on my Rogue that I purchased from Lia. Prudence is great, She is knowledgeable and extremely personable. I'd go back just to visit her.....plus the good service.

Garnet

May 1, 2015

Did not purchase my Frontier there but was certainly treated as if I were long lost family. Clean facility, happy people and fast service. Use the on-line appointment scheduler, works great! Prudence Doty keeps everything moving with a smile while you are there. I have no reservations about a repeat performance. Well done!

Catherine B.

Apr 16, 2015

I had an unexpected problem with my 2013 Nissan Sentra. Prudence Doty, in the service department, was very helpful. She found that the problem was under warranty, told me that the part would not be in until the next day and that my car had to stay at the dealership. Then she arranged for a car for me to use until my Sentra was fixed. All this was done at no cost to me.I would highly recommend this dealership and service department.Catherine B.

ChrisnJackie

Apr 12, 2015

My wife and I had a wonderful experience at Lia Nissan of Enfield. This is our first lease and we are very excited. My wife works close to home and this new car will be perfect for her. Also, we are expecting a new baby. So, we will be able to upgrade our vehicle to a larger one at the end of the lease just in time for our baby to grow! We told Will what we were looking for and what we could afford. He helped us find exactly what we needed at the price we could afford. We ended up with a much better car than we expected. Love the new 2015 Altima!

Nissan owner

Apr 8, 2015

I was very pleased with the service at Lia Nissan in Enfield. Prudence Doty was helpful and pleasant. The courtesy shuttle is a great feature.

Betty Corredor

Mar 29, 2015

I will re comment steve Fitzgerald to any body as a very good and honest sale person I m very happy this is my second time that I get a car in Lea Nissan of Enfield

Brian

Mar 23, 2015

I just leased a Nissan Rogue from Lia Nissan in Enfield. Jim Crocker was the salesman. His professionalism, and product knowledge were excellent. His friendly approach to sales was also an asset. He made the buying experience truly pleasant. I would definitely recommend Jim and Lia Nissan of Enfield to anyone looking to purchase or lease a car. Brian Long

Nasal hair millionaire

Mar 23, 2015

Fortunately, because I own a Nissan, I don't have to visit the service department often. If you do find yourself in need of service make sure you speak to Prudence Doty. Her personality, knowlege, and ability to get things done could make a root canal pleasurable. They have a great team and with Pru doing her thing, you are sure to have a great result. I also thought the price for my service was very reasonable.

TickedoffinHartford

Mar 3, 2015

I just received an email from Lia Nissan thanking me for my purchase, which is laughable, as I did not purchase from them. They pulled the 'ol bait and switch on me last weekend and wasted my time with their sketchy practices. I would run away and not look back. The only redeeming thing I can say about the experience is that the salesman (who I won't name for his benefit) was the only honest one in the place and told me to get out of dodge and go somewhere else. Everyone else seemed completely okay with lying and trying to talk me into a more expensive car after the ones I found online (and had verified were in fact at the dealer waiting for my test drive) weren't available (one magically disappeared altogether, no record of it...the other "sold").

Nicole

Feb 3, 2015

Bought a used car from them 8 months ago, brought it back 6 times under there 30 day warranty. They told me each time there was nothing wrong with the car. The last time they didn't even look under the hood. Brought the car to a different dealer and the entire engine needs to be rebuilt. So much for great customer service. Will never deal with Nissan again. Such a waste of time and money. Rude and horrible service department. also the guy who told me each time there was nothing wrong with my car apparently worked at a dealership that was specific brand to my car and still told me there was nothing wrong. This place is not where you want to bring your car or buy one for that matter and trust the company to put the time and effort into making sure you are driving away in a good car, instead they tell you to drive it 20 miles away to a different dealer because they are in capable of caring about other people who they sold cars to and just want to make sure there cars are safe to drive. Not yours. I feel 100% disrespected. My car is now being fixed properly and I won't have it back for a week.

caitlin

Jan 17, 2015

Troy fitzgerald was amazing so helpful in helping us get in a new car, wasnt like other car salesman ive delt with. Very understanding and really cared.

derekt

Dec 18, 2014

I went to Lia looking to finance a car. The sales rep I dealt with wouldn't give me any straight answers when it came to price or length if loan. I even brought my pay stub and put down a 100$ deposit so they could run the numbers. I went in three times and they still couldn't give me a definitive answer. They basically tried to get me to sign for the car before I would know how much I would be paying. I thought a large dealership like theirs would make my experience easier. It was the opposite. I decided to go to another dealership that actually was transparent with their process. I told Miguel at Lia I wanted my deposit returned. He said it would take a few days but if I came back he could swipe my card and return it faster. I came in only for him to say he couldn't swipe it because his finance manager wasn't in and I had to fill out a form. I did that TWO WEEKS AGO. Still haven't had my money returned. I've called and he keeps giving me the run around. This is the most unprofessional car dealership I've been too and even small fly by night dealerships have better practices.

derekT

Dec 18, 2014

I went to Lia looking to finance a car. The sales rep I dealt with wouldn't give me any straight answers when it came to price or length if loan. I even brought my pay stub and put down a 100$ deposit so they could run the numbers. I went in three times and they still couldn't give me a definitive answer. They basically tried to get me to sign for the car before I would know how much I would be paying. I thought a large dealership like theirs would make my experience easier. It was the opposite. I decided to go to another dealership that actually was transparent with their process. I told Miguel at Lia I wanted my deposit returned. He said it would take a few days but if I came back he could swipe my card and return it faster. I came in only for him to say he couldn't swipe it because his finance manager wasn't in and I had to fill out a form. I did that TWO WEEKS AGO. Still haven't had my money returned. I've called and he keeps giving me the run around. This is the most unprofessional car dealership I've been too and even small fly by night dealerships have better practices.

Sasha and Omar

Dec 11, 2014

My boyfriend and I decided it was time to invest in a new car, so we stopped in to Lia Nissan of Enfield and had the pleasure of doing buisness with Alex Carroll. Alex has a down to earth personality and is a wonderful salesman. He was very patient and understanding when it came to finding the right car for us. We would highly recommend Lia Nissan of Enfield. Thanks so much! Sasha and Omar

Nancy Byrka

Nov 30, 2014

I am sitting in the dealership as we speak! I walked into Lia Nissan hoping with all my might that I could find the car of my liking. My daughter and husband had great experiences here and now it's my turn! Alex Carroll walked out as we were looking at the Rogue I was interested in. His affable way won us over immediately. He was informative and easy-going...just what I look for in a salesperson! The whole experience was seamless,painless,and super positive. And the best part of all...I got the car!! The deal for my trade-in was awesome. We are now a 3-peat family for car purchases at Lia Nissan!! Alex made this whole car-buying experience a dream! I am one happy customer! Would I recommend Lia...110% Thank you all for a very happy and positive experience! Nancy Byrka

mike.forsberg.35

Nov 12, 2014

I purchased my Z from Lia Nissan in May '14. Recently, I became aware that one of the items in that transaction had been inadvertently missed. When I brought it to Chris's attention, He immediately took steps to resolve the issue, and continued to follow up until it was completed.

Michael

Oct 11, 2014

I serviced my vehicles there, it was excellent! The older gentleman that runs the service area was a little cooky but very friendly, thanks!

Vanessa T

Aug 31, 2014

This is my second lease through Lia Nissan. I had an amazing experience the first time and was just as pleased with the second experience! Chris, Miguel and their team were awesome and I am so pleased with my new 2015 Altima! I would definitely recommend this dealership to my friends and family!

127tatts

Aug 22, 2014

My wife and I recently moved out of state and returned to CT to visit family in August. We decided to trade in our current car for a Nissan Altima. Alexander Carroll assisted us with the vehicle and located a car with everything we were looking for. He was personable, yet professional, and answered all of our questions/concerns with confidence. He didn't try to push us to buy something we didn't want. The facility was clean and the general feel of being in the dealership was relaxed and lacked the pressure generally associated within the auto-sales environment. The comraderie between Alex and his fellow sales associates was refreshing. They helped each other as a team, as opposed to sharks just looking for a sale. We will, without question, return to Lia Nissan for future purchases.

Rich from the court

Aug 8, 2014

Recently I stopped pumping money into my old car and made the decision to get a new, used car. Having purchased a car for my son 10 months earlier I immediately contacted Alex Carrol at Lia Nissan. With two in college I told him my strict budget constraints and my needs as a long distance commuter. I met with Alex and we considered the cars he felt best met my criteria. Two days later with no hard sell tactics or pressure I drove away in my new Altima. I have to say I appreciated the casual yet professional approach that Alex used and how he had time to answer all questions thoroughly. From my initial contact with Mary on the internet to Matt in the business office everyone was great. I left the dealership feeling as if I had been taken care of rather than taken advantage of. As I left I told Alex, my other son will be looking for a car next year, I will give you a call. That would make 3 cars in 18 months from this dealer. That's as good a recommendation as I can think of.

m1413

Jul 12, 2014

Not happy with them bad service come on a girl at the service desk (she working on my car)?I have called for service for my murano they never came to pick it up they never called me backthen I go and they say they called all day liars at that I don't get it why buy nissans here I took it back now I'm with curry Nissan better than ever.

APCH

Jun 30, 2014

First off, let me say that the internet chat folks were great to work with, nice and helpful. I was looking to take the car on an extended test drive to have my mechanic look at it. The online person (Stephanie) helped me set that up, which I am glad that I did. The first light that I approached I could immediately tell that there was something wrong with the brakes. Upon breaking it sounded like I was riding on the rumble strip on the side of the highway, horrific. So I got to my mechanic (literally a friend of mine for about 15+ years, ASE certified, and highly respected amongst the many mechanics I know - I grew up at a garage that my father worked at) and didn't ay anything; he drove the car around the building and into the bay, stepped out of the car and said - "wow, there is something wrong with the brakes." He put it up on the lift; we then saw the cracked bumper shroud and as he looked at the brakes he said - "yup all four brakes are bad, pads and rotors." I press him on this and he said that the pads were down to 25%-30% and that the rotors were shot, not surface rust from sitting, but shot.So I took the car back and expressed that I would want the brakes fixed, all the way around. The sales man, John I think, was new or something and went to ask about this came back and proceeded to tell me that my mechanic didn't know what he was doing. Now, I don't blame John (because he was new) - I blame the sales management team which he kept looking at as I was expressing my concern over the safety of the vehicle. Now my previous car lasted 185K - and I had recently redone the brakes (in the Fall of 13), the rotors were pretty bad and even then they did not make the sound that this car was making. I also blame the service department for certifying this vehicle, there is no way it should have made it with brakes like that. I called my mechanic an mentioned to him that they said it was surface rust, he said "leave now. they are lying to you." I did.I truly hope that no one buys this car without getting the brakes fixed, that is just plain dangerous. I now see this business as having no integrity, care for the safety of their possible clients, or honesty (with regards to the client and to the Certified pre-owned system).Do NOT buy from this without first getting someone you trust with your life to inspect the vehicle - because that is what you are putting on the line every time you get behind the wheel of any car.Lastly, I would like to note that this is the first negative review of a dealer that I have written and I have been car hunting for about a month now.

happygirl

Jun 30, 2014

friendly service and listen to my requests and good explanation of what needs to be done.

Steve

Jun 26, 2014

I met with Vaughn Andrews . He was very pleasant and helpful right from the minute I walked in. I told him the car I was looking for and he explained to me that he had a car I might be interested in. After seeing the car he hit it on the head. I decided to purchase the vehicle not only because I liked it but because of the way Vaughn handle everything in the process. I would highly recommend Vaughn and Lia Nissan of Enfield as your next car buying experience.

L.R.

Jun 26, 2014

Had the opportunity to work with Vaughn Andrews and he was great. The managers also made it very easy for me to get in and out especially with my 2 little girls. Thank you Vaughn!

A. Conway

Jun 19, 2014

Had a lot of issues in the past with the whole car buying experience with going back and forth on getting a fair price, lot of run around and games. When I first came to the Lia I was greeted well and had a prompt and hassle free experience. The negations were simple and pricing laid out easy for me to read. Vaughn Andrews was our rep and was extremely patient and explained everything for me and my mother. I would encourage anyone that has had the run around experience from other dealerships to visit Lia Nissan and seek Vaughn.

Allyssia Rivera

Jun 9, 2014

I had the pleasure of working with Vaughn Andrews at Lia Nissan. He made me feel comfortable and explained the features of the car as well as the breakdown of the cost for me and my family. I really had a good time with the staff as well. Would recommend them as the first stop.

Mike Forsberg

Jun 5, 2014

I found a 370Z online. I live in Minn. I worked w/ Mary Bartoszek, the internet salesperson at Lia Nissan. Since I was buying a car sight unseen, I had to place my faith in Mary. She was great to work with, and the management was very well organized. I first saw my car when it came off the transport truck at my office, and it's like new.

BrenRedSox

Apr 24, 2014

Worst experience ever! From the purchase day right through a couple weeks after when we got our car back with accessories and not detailed! Customer service was terrible, mislead us about important options included in car or lack there of. They misinformed us multiple times during the whole buying and installing extra accessories process. In the end we got a car with less options than originally asked for, dirty car (you could tell it was a very rushed detailing job) and the worst customer service I have ever experienced. We are honest, hardworking people and want to pass along our experience to hopefully prevent others going through the same thing.

red2014sox

Apr 16, 2014

We were mislead by their customer service rep and sales person. We entered into a lease only to find out all the options we asked for are not included, we were clear on everything we wanted and the sales process was very rushed that we ended up with missing options...very important ones that at first glance of car you would realize they weren't there. Sales manager even admitted our sales person didn't do our sale properly but when we told them what we wanted to make up for confusion and misinformation they did nothing to help us! From the minute we signed on the dotted line we have had nothing but issues...even when we brought the car back down to the get the accessories added that we paid for on the transaction date, we were told it would take four hours... its been over two days without our car!

Nicola

Apr 15, 2014

I traded in a 2006 G6 and Lia of Enfield offered me more than CarMax and other local dealers I took the car to. I had my eyes set on a 2007 Chevrolet Equinox, but with my negative equity that choice was not an option. They talked to me about a lease on a 2014 Rouge, which I though was impossible with my negative equity. Marc and Matt were extremely helpful and knowledgeable with different financial options, and vehicle knowledge. The other sales people were very friendly even though I was not working with them. Through my car buying process I looked at 5 dealers in CT, and Lia of Enfield is by far the best.

TigerQueen

Dec 5, 2013

I'm super happy. I went to Lia Nissan in Enfield. Quickly, they take care of me. Matt was very nice to me. Very professional. I get out driving my Christmas gift. A Nissan Quest. I love it. I recommend to my family and friends to visit Lia Nissan in Enfield and ask for MATT.Estoy super feliz. Visite a Lia Nissan en Enfield. Rapidamente, me atendieron. Matt fue muy lindo conmigo. Bien profesional. Sali guiando mi regalo de Navidad. Un Nissan Quest. Me encanta. Recomiendo a mis amigos y familiares visitar Lia Nissan en Enfield y preguntar por MATT.

annettetill

Oct 5, 2013

Mary was excellent! She took the time to listen to my needs and I felt very comfortable speaking with her. She was able to pinpoint the exact car that I was looking for. I am thrilled. The follow up after the sale was amazing. I would recommend this dealership to all my family and friends!

overlappingconsensus

Sep 6, 2013

The good reviews on this dealership must be coming from the employees. I have never met such incompetent, rude, and careless people in my entire life. Receiving the car with faulty keys, no detailing or cleaning, a broken visor mirror (it fell out into my lap), and without the complimentary gas, we started calling for help. They took 3 weeks to even meet with us and tried to get away with not fixing the mirror that fell out the 2nd day! They insisted that the poor customer service was our fault and have made sure that this buying experience was one to regret.There is nothing good I can say about this dealership. The GM, Steve, is probably one of the most inept, idiotic managers to step foot on a car lot. He continuously disrespected me in our talks and talked down to me. He has no place in this industry (or any other that interacts with the outside world).

Appauled

Aug 15, 2013

From my experience they DO NOT CARE about customers. I bought my certified used Nissan Altima from them and since regret it. They never put it through emissions, they didn't clean it and after giving them three attempts to fix it I still have no resolution. I am washing my hands of them and will probably get pulled over in the next couple days because I'm pretty sure I'm unregistered.That's only part of my horrible experiance but they have wasted too much of my time already. Thanks Lia for making my car buying experiance a regrettable one.

bigold

May 1, 2013

they do not know how to change oil. they charge for 5 qts but only use 4. i have an issue with my transmission and was lied to about a test drive that never took place. i have called the service mgr several times about this and more and just get a run around. they arent interested in fixing the problem. i rate this dealership poorly because they only kiss up to you when you want to buy something then they lie and cheat to keep you quiet afterward. i will never use lia again.

NoToLia

Dec 18, 2012

Service dept had to work on our car, they could not figure out it needed a battery. My mechanic knew right away what the issue was and confirmed it by simply hooking it up to a voltmeter. Their courtesy van took my wife to work but then refused to pick her up. I had to drive 45 minutes out of my way to get her then return home to go to my night job. Had to bring to my own mechanic as Lia was unresponsive and unreliable would not test drive the car. This car was purchased from Lia and they had no interest in helping me after the sale.

LiaSux

Oct 24, 2012

Service dept had to work on our car, they could not figure out it needed a battery. Their courtesy van took my wife to work but then refused to pick her up. I had to drive 45 minutes out of my way to get her then return home to go to my night job. Had to bring to my own mechanic as lia was unresponsive, would not test drive the car and had really upset us stranding my wife and kid at work....

Sanjit

Aug 6, 2012

I had a very good experience in buying a used car from this dealership. The sales man was commited to serve me well and was very friendly which made my experience great. Though the price was higher than what I found with 100 miles from my city, I bought them from Lia Nissan because of the experience. I took almost two weeks to make the decission and the sales man helped in my decission making.

XXXXX

Jan 29, 2012

I feel that I got a great car at a great price. I had found this vehicle on cars.com and e-mailed the dealership. Within minutes the dealership contacted me by phone and set up an appointment to see this vehicle. The salesman at Lia Nissan made my purchase easy. However,when picking up the vehicle, I had to wait over an hour because the salesman was with another customer. The vehicle came with only one ignition key and with less then a half tank of gas. Still feel that the overall experience was O.K.

Grief

Jan 16, 2012

Don't believe your salesman as you negotiate. I dealt back and forth with one here for more than a week after driving a car. After negotiating for that long, we shook hands and agreed on a price at which point he went back and called 'corporate' who then raised the price by $1500.

Bigzubra

Jun 22, 2011

I had a great experience at Lia Nissan! I will recommend Lia Nissan to all of my friends and family. Shaheen was one of the best sales professionals I have ever met! Steve was great too. But we liked Shaheen much better. The whole experience from start to finish was memorable. Thank you all for a great experience!

ASharp

Jun 22, 2011

When I first started looking for a new car, I expected the usual high-pressure environments. This was the first dealership that I have ever been to where they actually gave me space, let me look things over on my own time, but were always available to answer the questions that I had.Everyone, from the Salesman Shaheen to the GM Steve (including the gentleman who helped get me my loan), was absolutely amazing. None of them pressured me into doing anything, they gave me an excellent deal on my trade-in, and they all worked their backsides off to make certain that this was an experience that I would tell my family and friends about.Until this past month, I had always been a Toyota guy; I'm lucky that I took the opportunity to take a look at Lia. Their service is impeccable, even with my finickiness. Had I known things would have been done so well, I wouldn't have even bothered looking anywhere else.