Used Cars for Sale at Lia Toyota of Wilbraham in Wilbraham, MA

SugarMolecule

Sep 6, 2016

We found a car from cars.com that we were very interested in. The initial presentation of the car was very nice and the at the beginning the sales team was very intentive, from there it went down hill. The next day we returned to purchase the car where we waited mutiple times for a long period of time. We were told to wait a couple minutes and it took close to thirty minutes. After processing the paperwork the sales person told us that our car would be ready in two days and we could pick up the car any time after 12pm on that day. Then we go to pickup the car on the said day at a time(1:15pm) that we had confirmed with our sales person. The car was not ready until TWO HOURS after the confirmed time. Overall the experience was unenjoyable and I would definitely not recommend this dealer.

ToyotaTacoma02

Aug 31, 2016

Joseph King from lia Toyota of wilbraham got my truck in and fixed within two days. Great service and very friendly. Would recommend bringing your vehicle here.

Jharaty

Aug 31, 2016

I had a problem with my 2002 Prius. I brought it to Lia Toyota in Wilbraham, MA and Courtney Rex got the car right in and diagnosed the same day. That doesn't happen in many dealerships nowadays! Especially when I told them to get it in whenever they could. I highly recommend using Lia as they have always been excellent for servicing our two Toyotas. If you call the Service Department, ask for Courtney Rex to make your appointment for service.

Mabels1

Aug 30, 2016

I had my 2013 Toyota Venza serviced here for 1st time, and what a great experience. They were friendly, attentive, and prompt. Happy with the services, will be coming back for future services on my vehicle.

MR

Aug 27, 2016

UNBELIEVABLE, bought 2 cars on Monday, went to pick them up today. Car #1 paid cash,still took over an hour to complete the paperwork. The "less than prudent" pencil pusher took 4, yes 4 attempts at printing the sales agreement, finally called in back up who took 10 seconds to figure it out. I guess my time isn't valuable enough to ask for help performing this simple function of your job. This should have been done before my arrival. Car #2, now get this TOYOTA CANNOT FIND THE TITLE!!!. GET THE TITLE BEFORE PUTTING THE CAR ON YOUR LOT!!! they took deposits on both cars 5 days earlier THERE IS NO EXCUSE... NOT EVEN AN APOLOGY. They tried to blame the previous owner even though it was leased from Toyota.

Chaffee0179

Aug 3, 2016

Smoothest and fastest car buying experience I've ever had! The staff went out of there way to make my families experience so great! I highly recommend Lia Toyota if you want the best car buying experience ever!

E Orianna Marcellino

Aug 2, 2016

I feel very secure with the work they do. Service providers are very knowledgeable but most importantly, honest. My car is 13 years old, with 60,700 miles. The body is a mess, but it runs like new.

Love My 4-Runner

Jul 24, 2016

I bring my 2015 Toyota 4-Runner in for timely service. Each service has been thorough, efficient and always with an emphasis on doing the procedures within an hour. This past winter I had a scheduled appointment and as I was on my way to the dealer...through the ice and snow somehow I blew a tire...can you believe I was driving in on a rim and a prayer! No problem...they took care of the servicing and the new tire all the while keeping me aware of the details of the situation. I appreciate the service reps and the staff at Lia Toyota and depend on them for their expertise and professionalism in the care of my car....which I thoroughly enjoy...go Toyota 4-Runner!

Louise A.

Jul 23, 2016

We have been having our 2015 Prius maintenance performed at Lia Toyota in Wilbraham since the 5000 mile checkup, and it has been a positive experience for us. We are always greeted warmly and made to feel welcome and in good hands. Cynthia Patrick has expertly managed our prompt and efficient service, and has been there to thank us when we are checking out. Nice job, Lia Wilbraham.

Uspsvoa

Jul 22, 2016

Cynthia Patrick was awesome to deal with. This was my first experience with a pleasant and friendly service tech. My buying experience was horrendous, the service manager was absolutely awful to me as was the sales manager. I have not had any pleasant experiences with this dealership and have regretted my purchase since the day I picked up my 2015 Rav 4.But for once, at my 15000 mile check, I had a service tech who was super friendly and fun to talk to. No attitude or rudeness. Cynthia Patrick was a breath of fresh air for once. I dread going to this dealer for any reason because it's always unpleasant. So thank you Cynthia Patrick for finally giving me a positive experience. You have a great personality and we're an absolute gem to deal with. Which is huge considering all the problems I have had with the service department.I won't ever recommend this dealer due to the problems I incurred at pickup of my new vehicle and the drama from there on. The service manager owed me some serious apologies and I was told I would be compensated for my time by the sales manager..you know what I got..more attitude from the service manager. So..good luck with these people if you ever have conflict.

Lita

Jul 22, 2016

Tim Kent never followed through!!! Never got back to us!!! Manager on duty Andrea didn't do a thing. Another "manager" said she was tied up!!! Yes right... Very unpleasant and unprofessional and rude!!! I would NOT recommend this dealer at all!!!!

Hollyann

Jul 20, 2016

Just as the title says, Quick, Courteous, Excellent, Understanding!I have had routine maintenance done a few times since buying the car - always in a timely fashion. All staff is kind and courteous. Excellent experience purchasing the car 9 months ago also!

retiredtaxpayer

Jul 15, 2016

My 3 yr. old Toyota Camry Hybrid, with only 14, 900 miles on it, was slightly out of warrantee, but according to Cynthia, Lia picked up the tab for a a new seat belt.... I will admit, I was so surprised to see the seat belt get jammed when I tried to put it on, and further surprised it had to be replaced because it couldn't be fixed, but the job got done the very next day.Kudos to Cynthia and Lia for making a good customer relation decision.

Robert Stehlin

Jul 6, 2016

Cindy Patrick by far is Lia Toyota of Wilbraham OUTSTANDING Service Technician. She is at all times professional, knows exactly what she is doing and has the overall knowledge to perform her duties as a Service Representative.

Sandy Purcell

Jul 4, 2016

1.0 star rating 7/4/2016My husband and I visited this dealership after finding a used FJ Cruiser on their website. We spoke with an internet sales person, Mary, who was very helpful and friendly (So we thought). She said the car was in excellent condition. I specifically asked about the body condition and if the car was smoke free. (No one wants to smell smoke in their car). She said yes to both. She also confirmed that it had premium sound and a convenience package. All of these details were very important, as we were driving over an hour to come see this car. When we arrived, Mary greeted us and passed us along to another sales person. I don't remember his name, but he wasn't friendly. He took our keys of our trade to get appraised and set us up for a test drive. Before we drove the car, we did a walk around and found a lot of body damage!! The rear bumper was dented & crushed (definitely needed to be replaced - it was a large dent and the sides were crushed), The front bumper had a large gash in it, the passenger door had a small dent, the paint around the gas cap had been scraped off - like it brushed up against something and was rusted, the paint on the driver side was chipped, the tires were bald (but Mary said new tires were on order), the windshield had a chip in it, and to top it off - all three headrests were missing from the back! I would hardly say this body was in good condition. Our sales associate said that was normal for a used car. Maybe some dents & scratches but a crushed bumper??!! I don't think so. When we got inside, we noticed that the vehicle did NOT have premium sound, which we were looking for. It was also missing the rear differential lock. The car drove okay, but we were disappointed in the body damage. When we got back, I asked our sales associate if they could do better on the price, considering the damage. He said no and explained it was priced aggressively. We asked if they had a number on our trade and he said he didn't even check because he didn't think we were interested. This sales associate was so lazy, unfriendly, and unwilling to help that we just asked for our keys and left. I'm shocked that he is able to sell anything.

Cc3512

Jun 7, 2016

I went for my first service after purchasing my vehicle brand new from lia. Cynthia Patrick Was extremely helpful and took care of my car while answering all of my questions. I would recommend them to anyone.

Conor Berry

Jun 5, 2016

Cynthia Patrick was great ... just great. I brought in my '06 Tacoma, which had a couple of issues -- or so I thought. Turns out my old truck had a lot more problems than I had realized, and the repair bill had the potential to get quite costly.Cynthia walked me through various options, realizing that I'm not made of money. She gave me a couple of different price ranges, including a cheaper bill that would have used either non-Toyota or used parts (can't remember the specifics), but I ultimately went with the Toyota parts to ensure my truck's overall health. It's a decade old with 125K miles on it, so it won't last forever. Or will it?My point is simple. I could have gone to my longtime mechanic, who would have taken twice as long to fix my truck, and who would have had to order all the parts from Toyota anyway. He tends to do things cheaper than dealerships, but time is money.Instead, I brought my truck to you guys. I was instantly at ease after talking with Cindy, who has a great way about her. She was nice, knowledgeable and helpful -- everything you could want in an employee. Give her a raise! I'm serious. This is the kind of employee you want to hold on to for the long haul. Even though I was without my truck for a few days, Lia Toyota of Wilbraham hooked me up with a loaner car at no cost for several days, which allowed me to get to work and spared me the hassle -- and the expense -- of having to rent a car. This, I'd say, is a major selling point for working stiffs such as myself, and a major reason to consider a dealership that truly looks out for the customer.On the whole, I'd recommend Lia Toyota of Wilbraham to any Toyota vehicle owner in the 413 area code. It's a nice, clean modern facility with amenities and a comfortable waiting room, and the service was second to none. And, oh yeah ... Kelly King was great, too! I almost forgot her. And so was the cashier who cashed me out. You have some very good folks on staff there, and I hope they receive the acknowledgement (aka compensation) they deserve.Regards,Conor BerryHampden, MA

Janet Louise Kriebel

Jun 5, 2016

Courtney Rex was the Lia representative who assisted me on this visit. I have been coming to Lia Toyota for all my service ever since I purchased my Toyota in 2008 and I have to say that this was definitely the most EFFICIENT SERVICE I have received! Courtney Rex was courteous, efficient, and answered all of my questions. He definitely did an excellent job!

Sheila Gonzalez

May 18, 2016

Courtney Rex was very helpful and courteous. He even made sure that I had my next appointment set up. 10 out of 10 for Rex!!

June

May 10, 2016

Purchased a new car from Lia. Salesman was Darren. He was very knowledgeable. We asked many questions and he had an extremely amount of patience explaining everything to us. When we picked up the car he got into the car and sat in back and explained everything about the dashboard and showed us how to use all the new buttons. We had contact with 3 different people there and everyone was great. We had been to 6 different dealerships before coming here and we bought it that day before we left. . I have never owned a Toyota before but looking forward to owning one.

Kreli90

Apr 30, 2016

Awesome experience except for the financia guy. I had to keep resigning everything, I think his name was also Evan. That was the worst part about this experience

Phil

Apr 24, 2016

Lia Toyota still has along way to go to get to a five star rating, but with people like Joe who advocates for the car owner they will get there. Some confusion over an oil leak that could have cost me $2800 (first estimate), then a not sure what the problem is, turned into a $100 job, and wait until next oil change when things will be more clear. Joe got the right people involved. Good job.

Corrine Beichner

Apr 22, 2016

Joseph King did his best to make the experience at Lia service helpful. The service took longer than expected, but at noones fault. I will be back.

Steve Rogers

Apr 3, 2016

I just can't say enough about this service department. Thank you Daniel, Joe and B.K because you three guys have restored my faith in new car dealerships. Your professional and friendly attitudes are simply amazing. We will be back... again and again and... well, you get the picture. Take care, Steve Rogers.

mom4030

Mar 30, 2016

This buying experience ( trade in) was so much better than the experience we had 3 years ago! Thank you Justin for taking the time to go over the changes in the multimedia center, set up my phone, radio.

bbortlesjaguars1

Mar 27, 2016

Cynthia Patrick was extremely knowledgeable and helpful during the whole process of my car repair. She even went as far to offer of getting me a new clutch while the engine was being worked on. Lia is truly blessed to have such a great worker on staff

James55

Mar 15, 2016

LiaToyota. Service department was very helpful in checking my warranty. And repairing my vehicle. Cynthia Patrick was very kind and helpful she is a very nice lady and deserved a raise thank you very much

Alex123

Mar 4, 2016

Thomas Wool was courteous and knowledgeable. He was very at expediting the process of my car purchase. I was very satisfied. The person who helped me with financing was also friendly and knowledgeable.

Lara B

Feb 16, 2016

Needless to say this dealership is a major disappointment as well as its turn around on employees! After avoiding this place on servicing my Camry, my husband encouraged me a year ago to get an oil change since he received an email with a special going on for the summer. I gave it a shot and was impressed with my service rep. Jennie was friendly, bubbly and professional! She made my experience a fun one and made sure I wasn't charged more than I should! I kept in touch with her (considering I needed some other minor repairs) and she made it a pleasant experience. I went back in a week ago and was disappointed to hear they let her go! Why? Good employees are hard to find people! Don't let them go! They seemed short staffed and one of the men working there seemed agitated and wasn't afraid to show it! Very unprofessional! I waited too long be greeted and when my car was finished there were grease stains on my door handle and seat! Looks like I'm not going there again!

Dolly

Feb 5, 2016

Tim and Conner were great! Helped us with what we wanted, fast and easy. Would recommend them to customers for sales and info. Nice experience!

cinmill

Jan 24, 2016

Needed a leaking part to be replaced. My car was taken in efficiently. My service rep was very attentive and polite. I was told how long the job would take and encouraged to utilize the waiting room and self serve coffee. Once the car was repaired I was efficiently sent through the payment process and encouraged to ask any questions that I may possibly have. I find that this type of service oriented repair and sales shop really lends itself to helping you keep your car in the best mechanical shape possible. I appreciated Dejeane Garcia and her very helpful approach to getting my car into and back out of the shop.C Miller

Nancy O'Connor

Jan 2, 2016

My initial inquiry regarding the reason that a light was on my panel was handled immediately and explained. When I suggested I make an appointment for my 15000 service, the young women, I believe Chris, suggested that if I had time they could do it right then. This was great because I had the time and I would not have to return to have the service. She was friendly, efficient and accommodating. The service was promptly rendered. Thank you.

dancer

Dec 23, 2015

For all around service and for the our service advisor Jeannie Kalogeros who was always above and beyond. Fully explained everything made us comfortable. She was always 100% with us.

Debbie

Nov 18, 2015

We are very satisfied with the service department and all those who work there. Cynthia Patrick is very good at her job and I look forward to seeing her again if I need service, she's deserves a high rating.

Truck123

Nov 8, 2015

Everyone there was extremely pleasant and very helpful!They took care of everything as promised,there was coffee available while I waited .And most of all my vehicle was ready in the time promised which is important these days with our busy schedules.I would highly recommend this dealership to anyone looking for a great vehicle and great service!

Prius-c

Nov 6, 2015

This is my 2nd car purchased at this dealership. So far I have never met someone with a negative attitude. All have been friendly and helpful. I would highly recommend them to my friends and have done so with success.

Ed Mann

Oct 5, 2015

Sales consultant Nuno Marques stands out from the crowd for his customer oriented approach, with no nonsense and no pressure, just lots of information and patience. It was an easy purchase. I got a great car at a great price, and I would recommend Nuno at Lia Toyota of Wilbraham to anyone in the market for a new or used Toyota.

lrmiga

Sep 30, 2015

This is the second vehicle we have purchased at Lia Toyota in Wilbraham. For this recent purchase we had visited five other dealerships, but we started and ended at Lia. Nuno Marques greeted us on our first visit when we stopped to check out what was available for used cars. We explained what we needed in a vehicle and what we were willing to spend. We didn't find it that day but after the other five dealers, some of which I would never go back to, we returned to find the perfect fit in a 2007 Avalon. We greatly appreciate all of the sales associates polite attitude in dealing with us. Nuno Marques was extremely helpful in answering all our questions and getting all the information we asked for before making the decision to purchase. Every step of the sales transaction was clearly explained. I would recommend Lia of Wilbraham.

eeyore

Sep 28, 2015

I have nothing but great things to say about the help that I received from Jeannie Kalogeras in the intake for service to be done on my car. I had issues with my radio and my bluetooth phone. Not to mention the issues with the sunroof gaskets... Jeannie made sure that it was taken care of. She followed it thru to the very end. She is a multi tasker thats for sure. Dealing with Sirrus radio people for me on one phone and doing all her other work ar the same time. She tried to get my trial for the 90 re issued due to the issues i had i was not really able to enjoy the music but Sirrus radio was not as helpful as Jeannie was. If you ever have to take yor car in for any type of service make sure to ask for Jeannie Kalogeras. She is your girl.Sincerely,Brenda

giner-princess

Sep 24, 2015

My unplanned visit to check-out a used car, then I meet Nuno Marques. He listened to what I was trying to accomplish and we ended up with a beautiful new 2016 camry. We are senior citizens and this will be our car without worry, into the future. Thanks Jean and Georgew

Michael Zimmerman

Sep 10, 2015

Jeannie Kalogeras is one of the best service advisors I have had the please of dealing with. Her expertise is truly an asset to Lia Toyota. DeJaney another top advisor for you Please keep these ladies moving because they definitely have given us a great experience.

Sweetie

Sep 3, 2015

Thank you Cindy for your assistance on Tuesday Sept 1, 2015, I went to the dealership without an appointment and was delighted that they could get me in and out within and hour.The staff was wonderful and will return.

Satisfied Customer

Aug 30, 2015

WE have never been disappointed with the staff or service at Lia Toyota. They stand behind all services. We are on our second purchase there.

Bill Highlander

Aug 25, 2015

Jeannie Kalogeras was extremely helpful answering my questions, making me feel at ease and quickly finding solutions to any issues. She knows what she is doing and very competent in her role. I will contact her directly with future appointments or questions.

Craig

Jul 14, 2015

Service advisor Jeannie Kalogeras was very friendly and helpful during my July 10 service at Lia. Besides the regular service for my 2006 Tacoma, the technicians diagnosed a problem with my air conditioning system. Jeannie Kalogeras made a point of giving me all the details and costs, which takes the guesswork out of setting up a follow-up service. She is a pleasure to work with.

Nsevastyanova

Jul 10, 2015

I have been leasing from Lia Toyota for 5years which make Venza my 3rd lease. I enjoy working with sales and financial teams. Leo Sapojnikov always extremely professional and knowledgeable about products. I am very busy person but he made very easy all purchases. He explained and signed all paperwork and in few days I pick up my new ride. Financial manager explain me what do I need to be free from worries. I definitely will come back for more cars.

Turtle lady

Jul 4, 2015

I visited this service department three times in the past month. How many people can describe this as enjoyable!? Dejenae Garcia,Jeannie Kalogeras and Mike are all knowledgeable and friendly.You are lucky to have them!

Jackie76

Jun 29, 2015

Had an oil change and tire rotation. I also had some factory check. All was good. Dejenae Garcia was very helpful. there was someone else who assisted by i forgot his name. But both he and Dejenae were very helpful

iced tea

Jun 28, 2015

So far I have had 3 (5,000 mile) checkups on my Toyota RAV4 purchased at Lia Toyota and all have been very timely and efficient. The longest I have had to wait was a little over an hour and the shortest time was about 35-40 minutes. The waiting areas are clean, comfortable and pleasant and all of the staff I have interacted with are very friendly and easy to talk to. I have also been extremely happy with the purchase of my RAV4 at Lia. Lia was the only Toyota dealership that was able to get the red RAV4 Limited that I wanted and I tried in person at Balise and a couple others on-line or on the phone. Time will tell on the quality of the work but I am assuming that, so far, all is good! I don't remember the name of the representatives I worked with but all did a wonderful job!

michi

Jun 18, 2015

I recently went to the lia Toyota of Wilbraham for an oil change and Dejenae Garcia was very friendly and helpful. She explained to me that my car needed other filters replaced and she told me my brakes were bad. She also made a print out of prices of parts that i needed. I really appreciate her help and expertise.

Joe C

Jun 12, 2015

Set up appointment at scheduled time. Was taken at designated time and met with professionalism at the onset. Jeannie Koneragos was my service agent and was thorough and professional. Researched for recent updates or past recalls. Totally satisfied! \

Charisse DD

Jun 4, 2015

This morning I was greeted with smiling hello's, and how can I help you from Jeannie and Dan? I explained the issues with my car. The tech took it out for a spin and experienced my issues for himself. Dan explained what the problem was and gave me an estimate. He told me it would take a few hours, then offered the courtesy van to take me to work and back. When I picked up the car, Dan's estimate was even lower than promised and the issues with my car , " solved " ! I purchased my car here and I recommend this dealership to everyone! I can't begin to tell you how " you made my day ". Thank you for such great experience!!!

Inspection success

Jun 1, 2015

I do not own a Toyota, but I had a great experience with my car inspection at Lia Toyota--professional, fast, and all around a good experience.

elyse korell,,,,, an extremely satisfied custome

May 22, 2015

I was extremely happy with my experience at your dealership... I was nervous at first thinking they would be taking advantage of a female, but right from the start Chris waters was extremely helpful, and explained everything to me in detail and to him none of my questions seemed stupid or he explain everything to me and I think he is a great service man and I would definitely recommend someone to go see him at your dealership if they need service. I hope he goes far with your dealership and I hope all your associates keep up the great attitude that he has it makes you feel comfortable and I'm not afraid to go back there with any kind of question because everyone there treats you with dignity and respect. thank you again for the wonderful experience. Elyes korell, a very satisfied customer

heatherj8301

May 21, 2015

I recently purchased a new vehicle from Lia Toyota of Wilbraham. My salesman was so easy to work with. Very friendly and helpful. It made buying a new car a breeze. I'd definitely go back again!

satisfied2015

May 21, 2015

Christopher Pateick was a pleasure to work with! Answered all our questions and got us the amount we wanted for our trade in. Thank you Chris for all your help! Rene & Lynne Cote

Robin Bohnet

Apr 29, 2015

I worked with Chris and Daniel and was pleased beyond words at the care they took of us. They kept us informed of the services they were doing on our car. Because of their service department when it comes time to look for a new car I will come here first.

Pat S.

Apr 23, 2015

Christopher Patrick was very knowledgeable in explaining all the details of our lease. It was a comfortable experience and he is very friendly and has great customer service skills.Pat S.

cooley's 10-15-11

Apr 14, 2015

Me and my husband got a Toyota corolla 2015. Beautiful car. Our sales man Steaven was so helpful and professional. He went out of his way to find us the right car. Word of advice don't waste your time goin any where else. Lia Toyota in wilbraham is the best dealership. Make sure you ask for Steven.

rich

Apr 14, 2015

Jeannie is the best! She is always willing to go the extra mile to make sure you are satisfied. If you have any questions, she has the answers.

Andrew

Apr 13, 2015

Great experience at Lia Toyota with the Sales team (Mo, Tim) and handling the paperwork (Jeannie). I found a great deal on my 2007 Highlander and the whole process was hassle-free.

John M.

Apr 13, 2015

Justin Houle sold us a new 2015 Camry on March 17th. Justin is a very knowledgeable,courteous and respectful salesperson and he was very fair to deal with. I am sure that Justin will be a valuable asset to Lia Toyota going forward.

Toyota Mom

Apr 11, 2015

Service was a wonderful experience!!! I was given the appointment that suited my schedule and greeted right away when arriving for service. My advisor was wonderful! Very sweet and listened to all my concerns! She made me feel very comfortable and I couldn't have asked for a better experience! I believe her name was Jeanie. The service was done at a reasonable time and all work was explained to me thoroughly! I will definitely be back for more service!

Drew from western mass

Mar 21, 2015

William Montanari was very helpful and respectful of our limited to shop. Knowledgeable during shopping, took care of paperwork very quickly and good follow up. Thanks!

Lee Vinesett

Jan 21, 2015

My husband and I lost our 4Runner during an ice storm on Sunday 1/18. We went to Lia Toyota of wilbraham on Monday 1/19 in need of a vehicle and had great experience. We met with the salesperon Justin Houle and he made a tough situation into a very pleaseant one. He was very knowledgable and personable, not pushy in any way. We ended up buying a very nice RAV4 and feel that we received a good deal. We will continue to shop with you in the future and hopefully it will not be due to a crash. I just wanted to let you know that you should be proud of the job that Justin does and he is a valuable assett to your establishment. Thanks for everything. Lee Vinesett

Karen R

Jan 13, 2015

I think a dealership is only as good as its sales and technician employees. This experience was very good for us. Our sales person, Leo, was very knowledgeable, very helpful and not pushy or brash. He answered our questions, knew the vehicles, and the "offers" on our vehicle. He seemed to want to work with us, and in the end we did lease a car with his help from this dealership. We would definitely recommend him to friends looking to purchase or lease. We hope the service department will be as helpful and quality minded when we bring our vehicle in, because this dealership is located in our town, and we would love to have the positive relationship continue.

upset12

Sep 12, 2014

We bought a Certified Toyota Prius 2010 over the Memorial Day weekend. Out Sales person was Leo. Our buying experience was quite pleasant. Everyone was really nice and very helpful, walked us through the whole process with patience. While test driving the car, we had pointed out few minor paint chip offs and untidiness of the car to Leo, and also Leo had seen few things that he assured to be fixed before the delivery of the car. We are quite happy with the service we received that day and were happy with our purchase as it was a CERTIFIED car which we paid little extra for the certification. Car was delivered on time. When I received the car, I had mentioned it to the gentlemen that externally all of the chipped off paint is still there and car has not been cleaned from inside, and also car didnt have a Users Manual. I would love to attach pictures to show, how food and hair was stuck everywhere. I was asked to call my Sales person and was assured that, this dealership always takes care of their customers. They will get it fixed. This is where it went down the hill. I called Leo and left a voice-mail, he was out that day. Didnt hear back from him so decide to write him an email as I knew many of dealerships do not take responsibilities after the delivery, and this way I can attach pictures as a proof. Email address did not work, tried it again the next day thinking something must have gone wrong the day before, same thing. Meanwhile, I had noticed that radio signals were breaking off on a highway where I had never had any problems with any of my previous cars. I found that Antenna was broken. One or two days later, I chatted with an online representative who told me that they can have him call me back, which didnt happen so I tried reaching out to him over the phone. Finally I was able to speak to him. I expressed to him that he was really hard to get in touch with and told him everything I had found. For paint job, he explained to me that not all chip-offs can be repaired. My response to that was, these are small enough that my husband could have fixed, your technicians might have somehow just missed them. He told me that he will speak to his service team and have that paint mail to me. I was quite taken back, but thought my husband can really handle it, why bother? About car being dirty, his response was, Oh! Really?, I had told them to clean it. And about the Antenna, his response was, I think Prius has a built in antenna. I assured him that at least my car didnt. I also mentioned the Users Manual which he agreed to order. He called back the same day and told me that paint cannot be mailed, they have it in stock and I should pick it up. Antenna and Manual will be ordered and Manual takes 4 to 6 weeks, he will let me know once it is in. I called him back to let him know that if I have to drive 60 miles to pick up the paint, I would like the dealership to paint it, had to leave a message. I did not hear back from him. I called him few weeks later and told him the same thing, he agreed and told me that dealership will be happy to paint it for me and he will call once the user manual and antenna part is in. I did not bother calling as I knew it will take close to month and half. 2 months passed by and didnt hear anything. I had a miss call from the dealerships number, so I called back the same day to see if he called. He was busy with another customer so left a v-mail. Since then I have been leaving v-mail every other week to get the progress. I have not heard back once. Two weeks ago, I talk to the receptionist and explained my situation. She told me that they work in a different section of the dealership and cannot personally deliver a message. After many request she agreed to take a message and told me that she will deliver it when she sees him. 3 days later I called back and the receptionist told me that she hand delivered a written message to him. She told me that I should leave a message for a general manager, which I did. Did not hear back from her wither. Today I just lost it and decided to speak to someone over the phone. Didnt go so well. I had been calm till now, but when Leo came on the phone he had an audacity to tell me that he had received all of my messages but has been busy so forgot to call back, but I should have talk to the service team to get my issues resolved and for that I should have made an appointment with them. He also mentioned that I am getting all worked up about a Users Manual which I could have downloaded online. SO basically it was my fault. Apparently, their service team had called me few times but since I didnt respond there is nothing he can do. So basically I am dumb enough to keep calling him every other week to get a status when I should have been calling the service team. If I ever received a message from their service team, why would I call him? So result is, Users Manual will be mailed to me, I can bring my car into the dealership to get it clean, but Antenna cannot be fixed as I cannot prove that it I didnt break it. 160- Point inspection# 71 Owners Manual and TCUV Warranty Supplement in dealers possession#143 Interior is free of debris#148 Glove box and console compartments are clean#101 Antenna is present and functionalThese are all external issues, who knows what types of internal issue will I start noticing soon? So much for a 160 point inspection for Certified Toyota.

SherryatBuddy03

Aug 3, 2014

Kelly went out of way to help me get into my new car which I love, she even talked with me when she happened to be there on her day off when I first started looking for a car. There were some small details that had to be worked out in regards to my personal problems but in the long run she helped me through them which I am very greatful for, it would be same if she ever leaves Lia because she is a great asset to Lia I think she can go far with this company. She deseves to get great KOO-DOOS for a job well done!!!!

"Hurried for time"

Jul 25, 2014

Sales Consultant Kelly did an excellent job with responding to my many requests for information. She did so in a very polite and efficient way and respected my time. I would definitely recommend working with Kelly when doing a vehicle inquiry at Lia Toyota of Wilbraham, MA

CWVT

Jul 14, 2014

Searched for a car online and found a good deal at Lia Toyota 3 hours away. I spoke with Nuno the sales rep over the phone. He put together a good deal with my vehicle as a trade-in. I made the drive down to check out the car, signed the paper work and they delivered the car to me in VT. The overall experience was perfect and couldnt have been easier.

Candice515

Jul 6, 2014

I went into this dealership knowing exactly what I wanted including options. I wanted leather, heated seats. They didn't have a Camry with all the options I wanted on the lot so they had to get it from another dealership. They showed me an employee's vehicle who had the options I wanted. I signed all the paperwork but a few things seemed a little sketchy. They were really in a rush to get me to sign everything and stayed open late to finish the paperwork. They also marked the date as a few days before the day it actually was. When I questioned this they said it was to get me a promotional price. I went home and did research and found out the car they sold me was on a NO SELL list. They wouldn't let me out of the contracts until I got a lawyer involved and the entire thing cost me a lot of money for nothing. They "claimed" they didn't know the car was on recall because it wasn't on their lot and not on their list of VIN numbers however the recall was for ALL Camry's with heated seats. Everyone was extremely rude and tried to bully me into picking the car up although I had informed them several times about the stop sell. They definitely took advantage that I am a petite young woman and I wouldn't advise anyone to step into this place. They are so desperate to sell vehicles they will swindle and do whatever they can.

Russ0602

Jun 2, 2014

Received a vehicle warranty enhancement notification frm Toyota. Since we were having the problem that was described in the letter, we made an appointment to have the necessary repair made. The letter said the repair should take about an hour, but the service manager said they would need the car for the whole day. We brought the car in, and the service tech looked at it and said no repair was needed. We explained that the problem could not be verified by a visual inspection, and that the steering wheel lock had worked loose on several occaisons, because there is no way to lock it in the selected position. The bottom line is that Lia did not do anything to correct this known service issue.

Firemedic841

Apr 5, 2014

My wife, 2 young children and I took the hour plus drive from the Berkshires to lia Toyota of Wilbraham. It was definitely worth the drive. We were pleasantly greeted by Carlos Rios who genuinely wanted to help us. We were quite upside down in our car and knew it would be tough. He worked with us for 3/4 of the day to make a deal. Modesto Zenon, the sales manager even came to help us out. After initially declining, we went for lunch, talked it over and realized all the points that were made were valid, no BS points. We went back to finalize the deal. Ward Keegan the finance manager was great. Another no BS kind of guy. It was getting late and there wasn't time to get to the RMV that day. We figured we'd have to make another trek out to pick up our 2014 Camry. We were wrong. The next day Carlos personally drove the hour + drive to deliver the car to our house and to pick up the trade. I would highly recommend this dealership and would go back in the future. This is the first time I haven't felt like I needed a shower after trying to buy a car.

dwillett

Mar 1, 2013

We purchased a car on December 28th 2012 with cash. Today March 1st 2013 I just received the title. The title was put in wrong by your employee then looking on line with the RMV they had a lein on the car and the title was sent to Toyota credit union. So I had to wait 9 weeks to get the title and could not register the car without it. The customer service that I received for the past 3 1/2 weeks from your Managers was absolutely disgusting. They were rude and not at all once did I feel this was of any importance to them. I had to call on a daily basis because they would not call me. I even had to call a higher Manager in New York to try to get some help with this. Every time I talked to them they had a different story so what it came down to was outright lies every day. I personally would not ever buy a car from this Company again an further more I would NOT reccomend them to anybody. If you do not know how to treat people with respect then you should not be working with the public. This by far was the absolute WORST experience I have ever encountered.

mlb84

Nov 30, 2012

The Service Auto Body Shop of Lia Toyota in Wilbraham is a FRAUD!!! They stole $300.00 from me! I was experiencing trouble with my car so they claimed that they changed the timing belt, charged me $300.00,and gave be a belt that they claimed was in my car but there was no way that this belt was in my car it looked as if it was sitting in the sun for years! The following year, I was experiencing the same trouble and come to find out that all I needed to do was clean out the fuel system and that was what they probably did the previous year. That only cost me $5.00. As a single mother who works full time and also goes to school full time, this made me sick! Especially with Christmas right around the corner. DO NOT trust them, they will rip you off!!

carvalho276

Nov 8, 2012

John Cortese was very helpful and pleasant to talk with he helped make the deal I was very happy with the exparience over all i purchased 2013 Tocoma double cab, other than waiting for the truck because i wanted a certain color the whole staff at Lia were very helpful i would highly recommend Lia Toyota

zbuyer

Oct 31, 2012

Ross was very helpfull with my service issue's he walked me threw the process and was very friendly and knowledgeble. He was probably the most helpfull person I have had the joy to talk to.

wadewebb

Oct 28, 2012

John Cortese was very pleasant,helpful and knowledgable. I really felt like I had enough time to think about and consider everything I wanted in choosing my new Tacoma Double Cab Truck. Ward was passionate and a loyal Toyota advocate and also veryknowledgable in offering added protection services. Thanks for the very Good Experience, Look forward to having my New Truck serviced a Lia for aleast the next 4 years. Wade Webb

kenblan

Oct 27, 2012

My wife and I have been customers for years, having leased our last three vehicles from here. We have been continually more than impressed with the Service Department, and now feel that we have had an equally positive experience with the Sales team. The last purchase required a return visit to the dealer the next day to adjust the sales paperwork because of a rebate deal available through Toyota that I became aware of at the last minute. They were more than gracious in revising the paperwork and saving me quite a bit of money. Friendly, courteous staff.

LD36

Sep 29, 2012

The service was phenominal. John was amazing. He new what I wanted, price range, and stuck to it. He did not try to talk me into getting something that I didn't need. He made sure my new Yaris was perfect for me and my family. John kept me up to date with progress of the sale all the way to the end when I drove off... I would definatly recommend this dealership to friends and family.

er86

Mar 22, 2012

Costco has a no haggle buying program that referred me to this dealer. I phoned ahead of time to make sure the person would be available to see about buying a Prius since the dealer is over 45 minutes away. After arriving I was told they were not going to sell any Prius vehicle via the Costco program since they had problems getting the vehicles and high gas prices.

donalddion

Feb 23, 2012

very happy with the out come. they were very helpfull with everything to sattified me as the customer.I had a recall on myrav4 they set me up with a rental car which I thought was great thanks again to lia toyota of wilbraham

jimmy0999

Jun 6, 2011

This dealer was the only one in Massachusetts that had the Costco car purchase on the Toyota Prius. I called to confirm this and they were certain that they were on this program. Long story short, they were not on this program (I called Customer Service at Costco because this dealer appeared on Costco.com's website to check it out.) Long story and lots of time later, the salesperson who I first spoke to, I don't remember his name, told me that he never said that the dealer was on the program. Costco Customer Service resolved this issue. The dealership and this salesperson were so hard to get one answer, which when I repeated it back to them, they gave me another answer. We wound up buying our car at Wellesley Toyota, easy, no nonsense, a pleasure to deal with.

Tsarmina

Mar 2, 2011

Leo was friendly, open and patient. There was no pressure and he answered all my questions by phone and email. We came in from NE CT and I've bought 2 cars from Lia and will certainly recommend them for anyone looking for used or new. The Lia auto group has all the bases covered.