Used Cars for Sale at Liberty Bay Auto Center in Poulsbo, WA

Seth Topper

Aug 24, 2016

Auto-Sales provider Dan, not Kevin, Dan is the man to go to. He was and is the most helpful in facilitating you to get behind the type of maniacal transportation that will further propel you to your destination.

Brian Stephens

Aug 18, 2016

One of Liberty Bays mottos is: The friendliest car store on the planet. These arent just empty words. My experience there showed this to be absolutely true. Excellent customer service that truly goes above and beyond and isnt just about trying to sell you more (Think: fast food restaurants) can be a rarity nowadays. Of course, Liberty Bay wants to sell you a car, but moreover, they want you to be happy and satisfied in your purchase and to really make the customer feel comfortable and cared for even. Little things like offering free bottles of water on a hot day or popcorn to munch on as you wait, go a long way toward making the customer feel special, and taken care of, and as result of being treated this way, one ultimately wants to buy a car from them. I also love the retro decor. Its a cool, unique place to hang out, as well as shop for a car.I was very lucky to have Denise Hulsey as my sales representative. she made sure I was well-informed and happy, and I never felt pressured to buy the car; I wanted to buy it. Throughout the two-day car buying process, she continually went above and beyond. For example, on the first day when I came to check out the 2012 Honda Fit (and didnt buy it), when I mentioned I needed to catch the bus home to Silverdale, she arranged to have their shuttle driver (the amiable and vivacious, Nicky) drive me home. The next day, she called me and asked if I was still interested in the car. I had informed her that my dad in California was going to lend me the money, so she offered to speak to my dad and explain everything and put his mind at ease, which she did. When we decided to buy the car that evening, she picked me up near my apartment in Silverdale and drove me to Liberty Bay. By the way, she did all this on her day off! She had informed me about needing to make an appointment to replace the airbag (Takata recall). Knowing I was going to be in a training seminar all day, she offered to call Honda dealerships and set up the requisite appointment (or to at least see about a timeline for repair). Again she kept me informed, reporting back to me what she learned. As I write this, she is still helping me with the appointment process, and I have already signed the paperwork. Denise has been taken complete care of me throughout this whole process, and shes a prime example of Liberty Bays stellar customer service.Finally, Jeremy Dogeagle was also very helpful in helping me and informative in helping me set up the financing for my new used car. If youre in Kitsap County, Washington or any other county for that matter and youre in the market for a dependable used car and you want fantastic customer service, I can't recommend Liberty Bay enough.

Jenn

Aug 15, 2016

My car got toasted in a car crash, I had to look for new wheels. I dont particularly enjoy car shopping, its time consuming and one never knows how it will turn out. I have read in blogs that some dealers have changed the deal (the price agreed) at signing time. But it had to be done. I drove from Woodinville to Kirkland, to Lynnwood to Seattle to Puyallup, same issue, cant answer a simple question:What is the best you can do, what is the rock bottom price for the car Im interested in? Replying with a silly smirk on their face was, well what are you prepared to offer? Bloody xxxx, mind games!Then I saw the car I wanted, in Poulsbo, WA. I called, asked the same question, and BOOM I got the answer. I took the ferry over to Poulsbo, ended up being later than I thought, still doors wide open, car parked in front, AC on, waiting for me, NICE!Met Kevin, took the car for a spin, all good, got the paperwork done, they filled it with gas, they even filled my rental with gas! We dropped the rental off, I was on my way home, DONE! If you are looking for above average service, common sense and curtesy Liberty Bay is the place to go. Ask for Kevin, he will take care of everything. No stress, no dumb xxx questions they do what they say will do and more. It was a stress less experience, just how it should be.

Nicole

Aug 10, 2016

Was really pleased with my first experience at this dealership. Carol who helped me before stayed in touch and let me know whenever a vehicle that for my needs came in. About 6 months later returned to purchase a vehicle and same people I dealt with before no longer worked there and the employees dealt with the second time around were difficult to work with. When I left I was told to be careful becaus my current vehicle was unsafe to drive. Was this a sale tactic? Not sure. I'm glad I went elsewhere.

Lyle

Aug 3, 2016

Excellent customer service. Outstanding Service Staff!! Vehicle was ready when promised. Waiting room accommodations are very pleasant. Great experience!!

Sleeping Beauty

Jul 17, 2016

The team at Liberty Bay Auto Center is amazing. I had an incident where a mattress flew off the vehicle in front of me on the 3, then became lodged under my car. A few minor damages occurred so I dropped in at Liberty Bay Auto Center to see if they could quickly take a look. I didn't have much time as I was running to a meeting, however Tom Diefendorf and Mike Vild immediately assisted me. They confirmed that the damages were minor, which was a huge relief, and quickly made some fixes to put pieces back into place so I could get back on the road.

Angela

Jun 23, 2016

We had a great experience buying a car from Dan and Liberty Bay...no pushy or high-pressure sales; just very helpful and easy to work with. We knew what we wanted, which helped, but the whole process only took a couple of hours and we were on our way. Dan even set-up my bluetooth connection for my iPhone!

The Hay Family

Jun 7, 2016

I recently moved to the area and was looking for a mechanic to service my 10 year old Subaru. My wife dropped the car off. Ross went out of his way to listen to my wife. He respectfully and patiently walked her through all the repairs. They set her up my wife with an espresso as she waiting for a very friendly driver pick to her up and drive her back to our home on Bainbridge. Ross' team was able to resolve a few other nagging issues that have plagued us for years. It almost seemed my last mechanic failed to make a few repairs because - being a compact car - were not very easy to fix. Ross kept me updated throughout the process. Great experience. I will certainly support this business however I can.

Terri Douglas

May 25, 2016

I get my oil changes and maintenance service done on my cars here. They always give my car back to me shiny and clean and they do not charge more than any other place. Always friendly and helpful.

Gerry

May 25, 2016

We called ahead on a vehicle we were looking at and Derek took our call. He is very polite on the phone and set up a time for us to come in and drive. Derek gave us a fantastic test drive and even let us take the car to our mechanic. The car checked out perfectly, we negotiated a fair deal and we were down the road in no time. While we were signing papers Derek took the car and put a full take of gas in and even brought us back sandwiches for dinner as we told him we were hungry. I couldn't believe his level of customer service. We will for sure be back in the future!

CraigL

May 25, 2016

Was not called when my service was complete so had to wait until morning when I called them and learned it had been completed yesterday. Car was washed as expected but interior was not vacuumed as part of the service as I thought was included.

Jay Warren

May 17, 2016

I have gone to Liberty Bay Auto Center for all my automotive needs for years. The professional and friendly staff are second to none. Especially Eric Ryen, he is my go to guy. Friendly, knowledgeable, dependable and most importantly, honest! I will never go to anyone else but Eric and his staff at Liberty Bay Auto

Blondie

Apr 30, 2016

Great service. Great atosmphere. Dan Pacut is by far the best! He always provide wonderful service, very honest and easy to work with. I recommend him to anyone looking for a vehicle!!!!!! Appreciate all you've done for our family Dan!!

Susan1

Apr 28, 2016

The folks that work for this wonderful family owned dealership honestly care about you and your experience with them. Many employees have been there over 20 years. That says a lot about the way the owners treat their employees. I had my car detailed and it came back looking almost new. Great job. We bought a used vehicle also and it looks brand new yet is a 2013. They are very fair with trade in value and very friendly in the negotiations process.I can't recommend them enough. wonderful company and great team of employees. They obviously love to work there.

Marie

Apr 5, 2016

Very friendly team, my service was performed quickly and efficiently. I like that they clean and vacuum your car afterwards, it adds to the personal touch.

MissKelly

Apr 5, 2016

I have been bringing my Hyndai Sonata into Liberty Bay Auto for it's routine maintenance since purchasing it from them 3 years ago. It usually takes about an hour and costs just under $40, which includes a quick wash and vacuum job as well. I don't mind their waiting room; it is stocked with cold sodas, coffee and tea and free wi-fi. But today there were no little packaged snacks, which do help make the time go by faster. The service staff could be friendlier, they are no-nonsense and to the point. But the cashier girls are always friendly and cheerful. All of which to say, it's a fine place to trust your car to.

William

Apr 3, 2016

Had a great time purchasing our Toyota Camry. Staff was friendly and knowledgeable. Our time there was relaxed with no pressure whatsoever. Our questions were answered quickly and professionally, with great detail. We have already recommended this dealership to our family members. Would definitely return for our next purchase.

ColleenA

Apr 2, 2016

I have a lot of confidence in the staff at Liberty Bay. I have always been treated well by the salesperson that sold me my cars; the service department in explaining to me my car problems, as well as taking care of the problems to my satisfaction; and the customer service staff that transports me around while my car is being repaired. I recommend Liberty Bay whenever I get the opportunity.

katie

Mar 22, 2016

You guys are great. I would love to compliment the kind technician I overheard yesterday. He spent a long time patiently and carefully explaining to an elderly customer exactly what was wrong with her car, and what she needed to have done. He didn't rush her, or pressure her. He was just very, very nice. It was great to see. I'm going to buy all my cars from you guys from now on...

Mbrennan

Mar 13, 2016

I have purchased a vehicle through Liberty Bay and have all of our vehicles serviced through them. All the staff are very professional, friendly, and make a special effort to ensure we are satisfied with their work. The are also great about getting our vehicles in on short notice. Also, refreshing to look at potential car purchases with little to no pressure.

Amie Idor

Mar 7, 2016

We were car shopping and Derek was our sales person. He listened to us and let us pick out the car we wanted then pointed out the advantages of the one we picked and why the 2014 camry was the best car for me and my husband. Everything about the experience from start to finish was great. We love our car! thank you Derek for making buying a car fun.

Lyle D.

Mar 3, 2016

As much as I loathed even thinking about having to deal with a car dealership, Liberty Bay Auto Center comes along with their "Customer First" work ethic and shattered my past experiences and expectations of purchasing a car. Most of the people I know and myself, have all had the dreaded car buying experience of being handed off to the next person in line....to sell you something you neither wanted nor could afford. Not at all what I experienced at Liberty Bay Auto!! I was Blessed to work with Carol Ost who not only had my best interests at heart, but went out of her way to introduce me to the great staff at Liberty Bay. Together, they worked with me to spell out all of the options before me in acquiring a truck I was interested in. I not only got a good deal, I made a few new friends along the way that I can call anytime to get any questions answered I may have down the road. If you're looking for a no pressure buying experience, this is the place and Carol Ost is the person to see!!!! Would I recommend this dealer? YES!!!!

James A

Feb 29, 2016

I worked with Derek and was treated with the upmost respect when purchasing a ford fusion. It took a couple of days and several hours but he stayed professional. Derek even brought the second key to vehicle and hand delivered it to my house on a sunday before church. Wondeful experience.

Craig L and Kathy A

Feb 29, 2016

Wanted to say "Thank You" to Kevin and the Liberty Bay Team. We had located a 2012 Dodge Grand Caravan in Kirkland but live in Suquamish and didn't want to travel there to negotiate a deal. And we were in a time crunch to get a new van as we were leaving on vacation with the van in 9 days. Kevin negotiated to buy the van from the Kirkland dealer at the out-of-pocket cost we would have had to pay and sent someone from Liberty Bay to pick it up so we could review it. First they rechecked out the van in the shop and declared it worthy of their own warranty. After the sale we needed the title and plates in a hurry, a process that usually takes over a week, which we didn't have. Liberty Bay sent someone back to Kirkland and paid the dealer cash so they could get the clear title. The next day we had new license plates and a fantastic car, ready for the trip we were planning. Kevin kept in constant contact with us through the whole process so we new exactly how things were progressing. This is the third car we've bought from Liberty Bay and this type of service is why we keep coming back. Thank You Kevin and everyone again for the above and beyond efforts.

Navy CPO

Feb 27, 2016

I bought a used MAzda pickup here. Great experience and on an older vehicle they were very picky about being sure it was all good to go service wise. I just returned for my first free oil change. They had me in and out in 35 minutes and also washed my car. Great dealer. I am 45 and have bought many used cars all over the country. This dealer is one of the best ever!! THANKS. They also gave me top dollar for a vehicle i sold them

CDC

Jan 27, 2016

I have known Dean Church since High School on Bainbridge Island; he has continued to run Liberty Bay Auto Center with high standards in customer service and professionalism. All the employees are always friendly, helpful, and courteous.

George

Jan 22, 2016

Carol Ost went above and beyond to meet our needs. Carol is very personable and caring. Carol was definitely looking out for our family. We will definitely buy our future cars from here and will recommend Liberty Bay Auto to our friends and family. It was worth driving from Olympia to Poulsbo. Jeff Rhodes was also a pleasure to meet. He made the paperwork a breeze and made the buying experience stress free. We also met Tom Diefendorf, the General Manager. He was very professional and friendly. This team met us with a big smile and I can tell they love what they do. They were all good people and genuine. It is very rare for someone to have your best interest at heart. My sister also bought a car on the same day we bought our Suburban. All of our needs were met and beyond!!! This was the best experience we have ever had buying a car. Thank you Liberty Bay Auto. You are the Friendliest Car Store on the Planet!!!

KBKnowles

Jan 17, 2016

THE BEST EXPERIENCE WE HAVE EVER HAD ! This was an exceptionally amazing experience buying a car from Liberty Bay Auto Center. I will forever only buy my vehicles from them! I hated visiting Auto Malls and Dealerships because I always and felt overwhelmed and pressured by salesman. NOT my experience here! I was so pleased and surprised with the car buying experience I received at Liberty Bay Auto Center. I had the pleasure of working their General Manager, Tom Diefendorf, and Carol Ost, who personally assisted me. From the moment my husband and I walked through the doors, we felt like family. Tom Diefendorf greeted us and offered us a beverage. Tom introduced us to Carol Ost who would assist us. Carol Ost began by first giving us a tour and introducing us to the different departments. She then sat with me and asked what it was I was interested in. I had my eye on a 2013 Lexus RX350 SUV that I had researched on the internet. Carol walked me out to the exact vehicle I was looking for. Carol was very knowledgeable and answered all my questions. She then handed us the keys so we could take a test drive and get a feel for the car. We fell in love with the car! Tom Diefendorf and Carol Ost worked with us on the purchase price and made the process of buying a new car fun and easy. NO STRESS!!! Everything was seamless and organized. After deciding to purchase the car, Carol introduced us to Jeremy Dogeagle in the Financing Department. Jeremy Dogeagle was also a pleasure to work with, and walked us through financing (no pressure tactics here either). Jeremy was fun, super nice, and answered all my questions. Such an easy process and the Lexus came with a 48 hour money back guarantee. After our pleasant experience with Jeremy, we met back up with Carol Ost. Carol then took the time to sit with me and my husband in the car and go over every inch/button. Carol even helped me link my phone to the car. I never thought the process of buying a new car would be this fun and stress free. My experience was truly exceptional, and I cannot say enough amazing things about Liberty Bay Auto Center and Tom Diefendorf, their General Manager. Everyone we met was awesome. I would also like to say that I have never been to a Dealership or any business really where I met the owners of the business. The owners, Dean & Sherri Church, and the employees are all gracious and genuinely loved their jobs. My husband and I kept commenting to each other how happy all the staff was to be at work. Tom Diefendorf and the team are definitely doing something right in more ways than one. Here is the amazing part; We live in Bellevue and they delivered the Lexus to our home in Bellevue without blinking an eye. I will be a customer forever!!

BKKnowles

Jan 17, 2016

This was an exceptionally amazing experience buying a car from Liberty Bay Auto Center. I will forever only buy my vehicles from them! I hated visiting Auto Malls and Dealerships because I always and felt overwhelmed and pressured by salesman. NOT my experience here! I was so pleased and surprised with the car buying experience I received at Liberty Bay Auto Center. I had the pleasure of working their General Manager, Tom Diefendorf, and Carol Ost, who personally assisted me. From the moment my husband and I walked through the doors, we felt like family. Tom Diefendorf greeted us and offered us a beverage. Tom introduced us to Carol Ost who would assist us. Carol Ost began by first giving us a tour and introducing us to the different departments. She then sat with me and asked what it was I was interested in. I had my eye on a 2013 Lexus RX350 SUV that I had researched on the internet. Carol walked me out to the exact vehicle I was looking for. Carol was very knowledgeable and answered all my questions. She then handed us the keys so we could take a test drive and get a feel for the car. We fell in love with the car! Tom Diefendorf and Carol Ost worked with us on the purchase price and made the process of buying a new car fun and easy. NO STRESS!!! Everything was seamless and organized. After deciding to purchase the car, Carol introduced us to Jeremy Dogeagle in the Financing Department. Jeremy Dogeagle was also a pleasure to work with, and walked us through financing (no pressure tactics here either). Jeremy was fun, super nice, and answered all my questions. Such an easy process and the Lexus came with a 48 hour money back guarantee. After our pleasant experience with Jeremy, we met back up with Carol Ost. Carol then took the time to sit with me and my husband in the car and go over every inch/button. Carol even helped me link my phone to the car. I never thought the process of buying a new car would be this fun and stress free. My experience was truly exceptional, and I cannot say enough amazing things about Liberty Bay Auto Center and Tom Diefendorf, their General Manager. Everyone we met was awesome. I would also like to say that I have never been to a Dealership or any business really where I met the owners of the business. The owners, Dean & Sherri Church, and the employees are all gracious and genuinely loved their jobs. My husband and I kept commenting to each other how happy all the staff was to be at work. Tom Diefendorf and the team are definitely doing something right in more ways than one. Here is the amazing part; We live in Bellevue and they delivered the Lexus to our home in Bellevue without blinking an eye. I will be a customer forever!!

very satisfied for years

Jan 16, 2016

bought my Hyundai Tuscon here about 10 years ago and they keep it running good as new...even install new tires that I order from a discount tire place back East since no one locally carries what I like. Great reminders of when to bring it in always on target cost-wise and great waiting while they do the quick stuff or a ride back home and pickup while they work on it for bigger jobs. Their used car selection is better than local dealers and they take care of them better than a "normal" dealer. Favorite sales person is Kevin.

jerryu12

Jan 15, 2016

Tom Diefendorf, General Manager Liberty Bay Auto Center 20201 Front Street NE Poulsbo, WA 98370 Dear Tom, When we talked recently I did not tell you that part of my career I was a Customer Service Manager for a major retail store and I remember often taking action in support of our customer in the way you did today for us. It always worked out best and you proved it today. Thank you for your generous, favorable resolution to our problem with our Mazda 6. Because your company prides itself in customer service and has the best service reputation in North Kitsap we came to Liberty Bay Auto Center for our car purchase, started working with Doug and he put us with a salesman. Overall they made the purchase easy. We also have had three oil changes since the purchase at your shop because my wife insisted on using your quality service. We are not sure when we will trade in our Mazda 6 but we will come to you first when we do. With the friendliness and "we stand behind our cars attitude of your entire organization we are more than willing to "kick some new tires" with you and your staff. Thank you again. Jerry and Sandi Ulsund

Jerryu12

Jan 15, 2016

Tom Diefendorf, General ManagerLiberty Bay Auto Center20201 Front Street NEPoulsbo, WA 98370Dear Tom,When we talked recently I did not tell you that part of my career I was a Customer Service Manager for a major retail store and I remember often taking action in support of our customer in the way you did today for us. It always worked out best and you proved it today. Thank you for your generous, favorable resolution to our problem with our Mazda 6. Because your company prides itself in customer service and has the best service reputation in North Kitsap we came to Liberty Bay Auto Center for our car purchase, started working with Doug and he put us with a salesman. Overall they made the purchase easy. We also have had three oil changes since the purchase at your shop because my wife insisted on using your quality service.We are not sure when we will trade in our Mazda 6 but we will come to you first when we do. With the friendliness and "we stand behind our cars attitude of your entire organization we are more than willing to "kick some new tires" with you and your staff.Thank you again.Jerry and Sandi U

Lotse153

Jan 13, 2016

I have taken my Ford SportTrac to Liberty Bay for all servicing since purchasing it from them in 2011. They complete the service in a timely manner and the final charge is always within the estimate. I trust them completely with my Ford.

Dave

Jan 11, 2016

My '85 Tercel was running rough, and they ran down a couple of hidden vacuum leaks & buried ECC valves. Parts took a while to get, though. Overall, a good experience.

MPerry

Jan 4, 2016

Feeling like family that is what it is truly about. Over the last 6 years I have purchased 3 different vehicles from Liberty Bay Auto Center. (One for myself and a couple for the kids). The customer service is hands down the reason I keep returning. Over this period of time the crew have become like family. They are happy when we walk in the door and always take care of our needs or concerns. There is definitely something to be said about shopping local. Thank you LBA for all that you do in and for our wonderful Kitsap County Community! - Margie Perry

mperry1970

Jan 3, 2016

Feeling like family that is what it is truly about. Over the last 6 years I have purchased 3 different vehicles from Liberty Bay Auto Center. (One for myself and a couple for the kids). The customer service is hands down the reason I keep returning. Over this period of time the crew have become like family. They are happy when we walk in the door and always take care of our needs or concerns. There is definitely something to be said about shopping local. Thank you LBA for all that you do in and for our wonderful Kitsap County Community! - Margie Perry

Dave and Carlyn

Jan 1, 2016

I've know about this company for a lot of years, but never had any experience with them. In September I bought my first car in 13 years and bought it from Liberty Bay. I have not had such good customer service in my memory. This company should be the first place you go if you are buying a car, and apparently in having one serviced too.

Bill H

Dec 31, 2015

I have been going to Liberty Bay Auto Center for years for service. Today I was in for the regular maintenance on my 2003 GMC Yukon. As always the staff was very friendly and helpful. They replaced some burned out marker lights that I wasn't aware were burned out. They even fixed my keyless remote that had stopped working for free. My vehicle was washed and cleaned and they even gave me a free shuttle ride to and from the service center to my home. The service staff treated me like a V.I.P. I will continue to bring my vehicle here for service.

Matt Olson

Dec 22, 2015

I bought a truck from Kevin Hogan at Liberty Bay, and I LOVE it! He found me exactly what I was looking for at a great price, and since I have gone in and gotten great service every time, the people at Liberty bay are very helpful and welcoming

laura

Dec 19, 2015

I am glad to have you in my corner when the car need some work thanks again

David Foote

Dec 7, 2015

Traded a 2002 BMW Z3 for a 2012 BMW 328i; best experience of my life trading and buying a car. No pressure, no hassle, best professionals ever. New Car Dealers could learn a few sales techniques from Liberty Bay. Liberty Bay improves the reputation of car sales people. My thanks goes out to Kevin Rhodes, Mark Hall and Jeremy Dogeagle for providing a smooth, no hassle, car buying experience. Give these guys your business and you will be happy. Dave Foote

hrjones2

Dec 4, 2015

My daughter, a Navy Nurse here in Poulsbo, has been high on the service at Liberty Bay Auto and will only take her Jeep there. I can see why! I just took my Jeep in for an oil change and was treated like a valued customer. Every person I came in contact with was pleasant and helpful, and truly cared that I was being properly taken care of. They didn't try to upset me to service I didn't need, and they even washed my car before returning it to me. They also have a wonderful showroom with a comfortable wait area. A wifi hotspot for my iPad, a cup of hot coffee with Vanilla creamer, what more could you ask for? Like my daughter, I am a Liberty Bay Auto junkie when it comes to my car!

Elroco

Nov 30, 2015

Took my car to Liberty Bay Auto because my indicator panel said I need antifreeze and air in a tire. They got me in on a half hour's notice which was fantastic. When I picked up my car they had topped off the antifreeze, checked and filled all my tires, and washed and vacuumed my embarrassingly filthy car! On top of that, they didn't charge me for anything! Unbelievable! I have had very nice service here in the past and have been a fan, but honestly, this took it to a whole new level. It's funny, because the friend that picked me up while they were working on my car asked about their service and I told her it was great. After I picked up my car I had to email her and tell it was BEYOND great. Believe me, I will spread the word. Thanks for the truly outstanding service. I'll never go anywhere else.

Jerry

Nov 30, 2015

I sold a vehicle to Liberty Bay and was so impressed with friendly attitudes and service that I bought a replacement vehicle. Since then I have had the vehicle serviced twice and cannot be more pleased. Everyone from the service rep to the car washer have been extremely helpful, courteous, and friendly. I recommend Libert Bay to all who need any type of car related services from selling, to buying to maintenance services. 6 out of 5 STARS!!

Tom

Nov 25, 2015

The technician was quick and efficient in finding the problem. He also found another problem that I was unaware of. Thank you. Liberty Bay.

Tom

Nov 12, 2015

I had my company vehicle serviced recently at Liberty Bay Auto Center. The technician took the liberty of rotating the tires. One of the wheel studs was damaged during this process. The service advisor informed me of this but didn't offer to replace the wheel stud. Should be have replaced it at no charge? Probably. Do this change my opinion of Liberty Bay Auto Center? No, they are a friendly knowledgeable group of people that care about what they do. I believe this is an isolated incident. I will return to for future service and car buying needs.

Dick & Peggy proud grandparents

Nov 7, 2015

We are from Colorado. During our visit to the NW, our granddaughter's car blew up. It was towed to Liberty Bay Auto Center at the recommendation of AAA. Bob in service, Mark in Sales, and Jeremy in finance helped us evaluate our options and diligently worked with our granddaughter and us to resolve our dilemma. She was able to purchase a very clean reliable previously owned car. These gentlemen made is a pleasure to purchase a car through this dealership. This was by far one of the best experiences we have had in the purchase of a car.

DD

Nov 4, 2015

My wife and I have been a loyal customer's of Liberty Bay Auto Center for over 20 years because they know how to take care of their customers! We just bought our 10th car from Liberty Bay Auto Center and the experience was awesome. Everyone was friendly, helpful, courteous, above and beyond are only a few words to describe their commendable service and care. They LOVE their customers and they SHOW it! Two outstanding examples of Liberty Bay Auto Center's high class staff are Jeremy Dogeagle and Tom Diefendorf. Jeremy is exceptional in his manner, courtesy, and care of his customers. He was always thinking ahead with the smallest of details to ensure that I was happy. He is awesome. You've got a goldmine in Tom Diefendorf. He is represents your dealership very well and is patient (takes the time to answer every question), thoughtful (considerate of your needs and wants), and genuine (really cares about you) -- these are NOT typical General Manager qualities. Liberty Bay has amazing people! You have a winning formula on all levels. Since any dealership is a reflection of the character of its management and Tom Diefendorf manages Liberty Bay Auto Center, you can see why we heartily recommend this dealership.

Larry & Barb Gibbs

Oct 23, 2015

We just bought our first vehicle from Kevin... TY, never had a good experience buying a car until now... The lack of pressure and no silly tactics was GREAT... real people helping people... not a salesman trying to make a deal... but drove off feeling very well taken care of... Thanks Kevin and Jeremy... Love ya, Larry & Barb

Freddy

Oct 23, 2015

Well, I decided to buy my first car. With the purchase, included some work on the vehicle, of which I had done yesterday, well, I went on about an hour drive to do an earon, and the engine started to smoke (which it hadn't before). Turns out one of the gaskets they used failed, and had a leak. This could happen to anyone, but the original repair is only an hour job (said by several mechanic friends) and they had said it'd only be 1 day. It ended up being 2 full days before I got my vehicle back.

Tracy

Oct 17, 2015

I have both purchased and serviced 3 cars over the past 25 years from Liberty Bay Auto with very positive results. They are very accommodating & friendly, I wouldn't think of going anywhere else!

MargaretH

Oct 13, 2015

I have purchased several cars from Liberty Bay and have always been happy with my buying and upkeep experiences. The staff is friendly, professional, constantly competent and willing to go the extra mile for customers. I've even to be known for dropping by just to say "Hello" and "Thank You"!!!

mother

Oct 9, 2015

I purchased my Subaru a few years back from Liberty Bay Auto. It was the first auto purchase I had ever made on my own (as a senior citizen). I had heard from friends and neighbors, also customers, of really great buying experience and was totally in agreement. The purchase was fair, effortless and the subsequent service has been beyond reproach.It is a bit of a trek for me to continue normal service at LB, but as long as I am able, I will trek out to Poulsbo for all my auto needs. Thank you all so much.

waltbailey

Oct 2, 2015

Kevin Hogan was our sales person. I have known him for over 20 years but never bought from him. (Referred him plenty). He found the perfect Audi Q-5 for my wife (she was looking too). The trade in went very well and I have NO COMPLAINTS AT ALL!! Go To Liberty Bay if you need a car. They will find it if they do not have it on the lot!!

LuluJohnn

Oct 1, 2015

My husband and I bought a Subaru Forester from Liberty Bay Auto Center and we had a wonderful car buying experience!Our salesperson, Kevin Hogan, was extremely helpful, easy going, and didn't pressure us. We really appreciated his easy-going attitude during the whole process. We had just left the Toyota dealer and had a terrible experience. This was a real pleasure.We did get an awesome deal on the Forester, but the other reason we bought it was because the team at Liberty Bay didn't jerk us around or make us wait for hours. They were very fast yet concentrated on us and our needs.Liberty Bay was very fair and reasonable with the negotiation and our trade in. Overall this was the BEST car buying experience we ever had.Everyone at Liberty Bay was very nice, and I can only guess it starts with the top down because before we left, we met Tom Diefendorf, the General Manager, and he was so nice. He gave us his business card with cell phone number on it so that we could call him anytime day or night if we needed anything.This is a great place to buy a car! Thank you!

Jordan Ryan

Sep 30, 2015

I bought a Subaru Forester from Liberty Bay Auto Center and my husband and I had a wonderful car buying experience! Our salesperson was extremely helpful, easy going, and didn't pressure us, we really appreciated his attitude during the whole process. We had just left the Toyota dealer and had a terrible experience. We did get an awesome deal on our Forester, but the other reason we bought it was because the team at Liberty Bay didn't jerk us around or make us wait for hours. They were very fast yet concentrated on us.Liberty Bay was very fair and reasonable with the negotiation and our trade in. Overall this was the best car buying experience we ever had.Everyone at Liberty Bay was very nice, and I can only guess it starts with the top down because before we left, we met Tom Diefendorf, General Manager, and he was so nice. He gave us his business card with cell phone number on it so that we could call him anytime if we needed anything.This is a great place to buy a car! Thank you!

Walt Bailey

Sep 29, 2015

Kevin Hogan was our sales person. I have known him for over 20 years but never bought from him. (Referred him plenty). He found the perfect Audi Q-5 for my wife (she was looking too). The trade in went very well and I have NO COMPLAINTS AT ALL!! Go To Liberty Bay if you need a car. They will find it if they do not have it on the lot!!

Laura Ames

Sep 28, 2015

Liberty Bay Auto truly is an amazing car shop. I bought my son his first car there about 4 years ago. I was looking for something specific and they found it for me, and then they even delivered it to me (since I live quite a distance)! Since then, I've taken our Expedition there for repair when the transmission went out, and our other car for some regular service. I LOVE Liberty Bay Auto. They are the absolute friendliest people and they treat you like family when you're there. I've always felt like they were honest about when needed to be done and the cost was fair. The best part is that they wash and vacuumed my car when it was there for anything! I understand why they are so successful, because they treat their customers like GOLD. I highly recommend Liberty Bay Auto.

jes

Sep 27, 2015

Love this place. They had a free hot lunch for me while I waited. It took under an hour and my car was washed and vacuumed once they were done. I will definitely come back.

Garry

Sep 27, 2015

Wonderful dealership. They ran a service special and the whole process was flawless and on time in spite of it being a busy Saturday. They are knowledgeable, courteous and very pleasant to deal with.

Isaac

May 20, 2015

I was there to check on C class and they received cool n even test drive the car with no pressure

Bellingham oldster

Jul 24, 2014

Found car on internet... Dealt with Mr. Rude. His name was Mr. Rude. I have purchased many cars and this was by far the least problematic of them all. Car was as stated and price was very fair. These people will be in business for a long time. GREAT car buying, no hassle experience. Please note... I am a complainer type and would have scored this company more than five stars if possible.......

R. Nelson

Mar 29, 2013

On Saturday March 23, 2013 my wife and I was greeted by Carol Ost. Immediately I knew that Carol was going to be an outstanding sales professional. She was NOT at all like your typical sales rep where you immediately feel like you're prey. Carol was very friendly, understanding and very knowledgeable. Never at any time did my wife or I feel like we were being pressured to buy. This was honestly one of the few times in all my years of car buying that purchasing a car was a hassle free and an enjoyable experience. Carol's professional customer service doesn't just end when you walk out the door; it continues until you are satisfied with your car purchase. Carol and the staff at Liberty Bay Auto Center are definitely a six star establishment. They really do care about you, honestly! Incase you're wondering I'am not a relative of staff member. I'm normally very hard to please and I'm very particular about quality.

Jason Nelson

Mar 20, 2009

We bought a used Toyota Tacoma from Sean Green and had a great experience. The Liberty Bay Auto team made us feel very welcome and answered all of our questions. When we decided to buy the Tacoma, they gave us a great price and a good value on our trade-in. We highly recommend Liberty Bay Auto to anyone on the market for a good-value used car.

mvolz

Mar 4, 2009

My wife and I had a great experience buying a 2006 Jeep Commander from this dealership. In general, I do not enjoy buying cars, but working with Liberty Bay was much better than the average car dealership experience. They treated us fairly, did not employ ANY hard sell tactics and executed the sales transaction in a reasonable amount of time (i.e. we didn't sit there for 90 minutes waiting to see the finance manager). We talked to Paul on the phone before driving over to Poulsbo and they stood behind everything they agreed to on the phone. Then, we worked with Sean Green at the dealership and he was very helpful and pleasant to work with. He sent pictures of us with our new car and gave a personal touch to our purchasing experience.We got a fair price on the car. There are a couple of scratches on the car and I was hoping that they would have them touched up as a part of the purchase, but they decided to charge us for that. That was the only issue we had during the purchase process. Overall, I will reiterate that it was a great experience and we will definitely go back to Liberty Bay Auto Center the next time we are in the market for a used car.

zulzurrander

Nov 13, 2007

WE recently purchased a 2005 Mazda Miata from Liberty Bay Auto Center. Usually, when we decide to buy a car we would rather have a root canal with no drugs. Your team stepped up and made our car buying experience enjoyable. We never dreamed we would end up buying a roadster for just the two of us at this time in our lives. Your finance director, Jeff, worked his magic and was able to get us financed, working through and around all obstacles. Our salesman, Greg, was a great guy to deal with and worked hard to put us in the Miata. Please convey our sincere and heartfelt appreciation to your outstanding team. This is our second great experience in buying vehicles. The first was when we purchased a 2005 Ford Ranger - again from Liberty Bay Auto Center! That too, was a pleasurable experience. We appreciate the low key sales approach and the consideration of our time.SincerelyW. & P. CrandallSilverdale, WA