Used Cars for Sale at Liberty Ford Southwest, Inc. in Parma Heights, OH

Antwaun Jackson

Sep 24, 2021

I highly recommend doing business with this establishment in Parma. I called Liberty Ford in Brunswick about a recall on my vehicle back in June and I never heard back from them. I called Liberty Ford in Parma last week and they was able to get me right in. When I got there today, I was immediately greeted by the staff. They made me feel comfortable and shared as much, if not more concerned about my vehicle as I did. This Parma establishment has done a TERRIFIC job by assembling the perfect crew. I wanted to personally acknowledge Rafael Leon (service advisor) for his professionalism and going above and beyond to make sure my experience there was exactly the experience Ford want there customers to have. I can't wait to share my experience with the residents here in Medina, so they can also experience the true definition of GREAT SERVICE!

Karyn Grabowski

Sep 9, 2021

I recently purchased a 2017 Kia Soul from Liberty Ford in Parma Heights and the service I received was outstanding! Beyond outstanding actually. I had a lot going against me (bad credit and not a lot to put down) the salesman I worked with, Justin Post, made sure I got into something more reliable as I have two young children. He went above and beyond to make sure he found something I liked. He worked tirelessly and through many obstacles. Everyone here is so warm, helpful and friendly. Justin and others even surprised me and DELIVERED MY CAR TO ME!!!! Can you ask for better service? I recommend Liberty Ford Parma Heights to ANYONE looking and to ask for Justin Post! By far the most honest car salesman I have ever met in my life. He will work for you! Check 'em out for yourself! Thank you, Justin and thank you Liberty Ford for making not only my day better, but my children as well.

Lauren Dittrich

Jul 19, 2021

Liberty Ford Southwest has amazing customer service and a staff that cares about their customers. The gentleman who sold me my car walked me through the process and I never felt like I was being taken advantage of. The whole experience was positive I would recommend Liberty Ford to anyone looking for a vehicle. I'll definitely be going back when my lease is up.

Derek Sheridan

May 14, 2021

Friendly, courteous and caring employees! They treat you well and welcome you back. I highly recommend this location! Todd and Bethany are very nice and easy to work with! Give them a call!!!

Hope Cervantes

Jul 6, 2021

I brought my car into this dealership for a airbag recall issue. Never had a problem with my airbags or any kind of warning light. After getting my car back from this dealership with recall part replaced my air came on .Called dealership and they said the light was probably my other air bag and after my boyfriend took car back up they had car for 3 days and told him repair would be between 750 -1200 dollars. I refused to have them work on my car and too car to my original dealership for them to look at it. They took total of 10 min and fixed it without having to take car apart ..pinched line that they said was probably caused by the seat being moved back for them to work on recall driver airbag part...beware of this dealership service dept!! They are not honest and will take advantage of you if given the chance.