Used Cars for Sale at Lima Auto Mall in Lima, OH

Ckoenig

Oct 26, 2016

Very helpful and best car buying experience, Friendly staff, clean vehicle and relaxed atmosphere. Everything was ready to go when they said it would be. Highly recommend this place

CourtneyMerricle93

Oct 26, 2016

I gave my five star rating to your awesome employee Justin Engle who made my day! He helped me drastically get out of the car I hated and into the car I LOVE! All around I recommend Lima auto mall to just about anyone looking for a new vehicle. They are awesome people, great on prices, and all around a friendly dealership!

M Davis

Oct 24, 2016

Lima Auto Mall had the largest selection of pre owned certified Cadillacs in our area, so I drove 2 hrs from MI to check their inventory. I received excellent customer service from Ryan Staley, our sales consultant, Ryan was a new sales consultant at Lima Auto Mall, and he went above and beyond his duties to make sure I was satisfied with my car. Thank you Ryan, for all the trouble you went into on my behalf. I absolutely love my Cadillac XTS, I wish you the best of luck on your new position, I'm sure you'll be very successful, as you provide excellent customer service.PS: Big thank you to Aaron for staying overtime to process my application, for your patience and dedication. Also thank you Mike for processing my dealer rebate.

Adamleemcintoshatgmail.com

Oct 21, 2016

Great buying experience! Rob Crist is a great sales person! There was never any pressure to buy. He and the entire crew at Lima auto mall were welcoming and helpful. I will be back! Highly recommended!

Vermont6

Oct 19, 2016

A low pressure dealership, very friendly staff. Was the first car I had bought from a dealer in many years, and it was great. Felt like family, would recommend making the trip to Lima to my friends I drove up from Dayton. The car was everything I was looking for. Stayed late to get the deal done. Very Pleased.

Truck girl leanne456

Oct 19, 2016

I came into look at a truck that I viewed on line .to my disappointment the truck was sold. Upon seeing my dissapointment Alex said he would look for a truck that would fit my needs. In 2 or 3 days he found the perfect truck for me.he took the extra steps to make me happy. Thank you Alex .

jeter1041

Oct 19, 2016

Robert did a great job with making us feel confortable. He sold us on his honesty and knowledge of the car. He even went out to help get the car detailed and ready to go!

tl2014

Oct 15, 2016

Very enjoyable experience for my wife and I. So good, we ended up buying two vehicles the same day! Thanks to all at Lima Auto Mall and especially Mike Tanguay for all their help and working with us for the best deal. Second time for both of us to buy from Mike and was treated well each time. Would recommend to anyone to come see him. Thanks again!

Pontiac Girl

Oct 14, 2016

Great Sales team to work with they were right out there ready to assist us when we pulled up to look at the car. We were greeted by someone each and every time you walked into the door. Robbie was a great Sales man and very helpful

Avni Mohan

Oct 14, 2016

My husband and I drove 3 hours to Lima Auto Mall to purchase a vehicle. After submitting an online inquiry to check on availability, Rob Crist went out of his way to be available for all my calls, ensure the vehicle had all of the features I was in the market for, personally test each feature, and perform most of work over the phone and email to allow for a seamless process upon arrival. Rob, Bob and Aaron were truly exceptional. Our experience was so pleasant, we hope to refer any of our friends and family in the market for a vehicle to shop here. All three of them were personable and comedic which allowed for a friendly transaction. We laughed so hard with each of them. This dealer is drastically different from the typical aggressive and dishonest dealer. The word great doesnt even begin to serve them justice because they all far surpass remarkable. The magnitude of their work ethic speaks volumes and their overall desire to assist and complete each task with knowledge, accuracy and speed show their commitment to produce results. They possess a dynamic work ethic while also exceeding expectations which Im confident drives their success.To say our experience was remarkable, would be an understatement.

Love My Truck

Oct 8, 2016

Very pleasant experience from the time I entered the door. I was greated by Rick Jones when I entered the door. He asked if he could help me and when, I was interested in the 2016 High Country. He said he was with a customer and introduced me to Steven Wilkerson. Steven was very pleasant and knowledgable on our test drive. I was able to make a deal and am enjoying my truck. Steven Wilkerson, Aaron Brougher and Rick Jones make it a pleasant experience. Your staff are all Five Star!! THANKS!!

2retiredseniors

Oct 2, 2016

Robert Crist was our sales person who was not only knowledgeable, but informative and able to answer our many questions about our SRX purchase. Rob was courteous and went out of his way to make our buying experience an easy process.

Follow up

Sep 23, 2016

I was very comfortable shopping at the Lima Auto Mall. I dealt with Justin Engle, Sales Consultant and Ryan Swaney, Sales manager. Both answered all my questions and looked to fill my needs in a car without putting any pressure on me to purchase out of my price range. Also I was impressed with their follow up after the sale.

Scheck

Sep 16, 2016

Love our car. We went to look and wasn't pressure while we looked. Rob Crist was very informative, courteous and easy to talk to.

Hinchcliff

Sep 16, 2016

I am a repeat costumer- They sell good reliable used vehicles. I had certain items that I wanted in an SUV. Robert Crist showed me those vehicles without trying to get me to buy something else that I wasn't interested in. Crist listened to my needs.

Very happy Traverse owner

Sep 14, 2016

Jim went above and beyond excellent customer service! Test drove on a Friday. He followed up as promised with in the week. Then he followed up exactly one week from test drive. His commitment to the sale was 5stars and with no hassle or high pressure sales. The SUV was washed and ready for me to drive before I got there. He gave a tour of the service department and introduced me to different team members. It was the smoothest transaction ever!!! Thank you Jim.

Marge Jenkins

Sep 13, 2016

We went just to look and walked away with purchasing a truck. Justin Engle is an AWESOME sales consultant. Very polite and great to talk with. Bob Aubin did our financing quickly and easily. The finance director Aaron Brougher explained everything when signing all the paperwork. And we drove off with exactly what we wanted in just a couple of hours. BEST experience we've had purchasing any vehicle.

norm

Sep 11, 2016

We purchased a used Chevrolet Volt and dealt with Rick Jones who was a great sales person. We came from Michigan and got a great deal. Thanks

Lima Auto Mall

Sep 10, 2016

Thank you, Cameron and Lima Auto Mall! You continued to search for the vehicle that would meet our specifications. I appreciate your continued commitment in helping us. Our crazy, busy life didn't make it easy! You were very respectful of our time and extremely helpful!

Jimmy

Sep 9, 2016

Closed a deal over the phone to buy a Cadillac. Drove 325 miles for the deal. would do it again. Nice to do business with.

paul

Sep 8, 2016

service department is outstanding from time you call to time car is tepaired they go out of there way to help you

jeffrey bridges

Sep 5, 2016

sales clerk came out as we were looking at truck made it easier to look inside truck & was very thorough in showing us the vehicle. went inside to get price & again was very quick to get a quote in our price range

cokaincindy57

Aug 30, 2016

We have always had a great experience when we come to lima auto mall everyone is so helpful and friendly we will always come back thankyou

Jonathan Nagel

Aug 21, 2016

This was my first time purchasing from this dealreship, yet the staff and salesmen treated me like a valued returning customer! The selection of greatly priced vehicles was also impressive. Would definitely recommend the dealership to friends and family.Thanks again!

VALKYRIE2

Aug 21, 2016

I just picked up my gently used 2016 Chevy Volt from Lima Auto Mall. First of all I was able to negotiate the deal via the internet and have the details worked out BEFORE I drove down 2.5 hrs from Cleveland. My salesman Mike was great and I was so satisfied I brought him doughnuts for all his work making my deal happen in 24 hrs. The finance team and ally maxe it happen quickly. I would recommend this dealer for fair pricing and sales to anyone.

jhunt7

Aug 10, 2016

Steve and the crew were very nice and very helpful. Great selection, they got a price I couldn't say no to. Everything went very smooth, they worked directly with my bank and I was setup ready to go in no time. Outstanding experience. I recommend Lima Auto Mall to anybody ready to buy new or used.Jeffrey Hunt

Mill16T&C

Aug 5, 2016

Super nice people, great facilities, and best of all great prices. Chris Kiefer listened to my concerns to get me the deal I couldn't say no to. If you want a great car at a great price, go see Chris.

jr long

Jul 27, 2016

went in looking for a used vehicle for my wife. they worked with us so well on trade ins and monthly payments that we bought a new truck for myself and a used minivan for my wife

Mike S

Jul 22, 2016

Steve made the purchase go smoothly and without hassles. Also took the time to setup blue tooth, Sirius XM and OnStar; Also took the time to show all the cool gadgets and how to navigate the menus.Very happy with my Certified Preowned 2012 Chevy Cruze

Lucky Chuck

Jul 18, 2016

We had great service,All people were kind & considerate in showing what we were looking for-Everyone.Any questions we had were answered & treated with good information we asked for.All options were given to us.We were very pleased & is the 2nd car we bought here.

carly

Jul 13, 2016

Was looking for a newer car. Had seen several I wanted to check out from their website.I did end up purchasing a car from their sales consultant, Rob Crist. Rob was extremely helpful, courteous and professional. Would recommend anyone visiting Lima Auto Mall to ask for Rob.Would have given a 5 star rating, but was upset with the person who set up the loan. I had requested to go thru my Credit Union, and was told they got me a better deal from the one they set up with. ( not all their fault, I should have questioned it ) the loan rate is over 4. higher than who I requested to go with ).Extremely satisfied with Rob from their sales staff and would gladly recommend him to others.

bob

Jul 10, 2016

Stop there to look at new and used Cadillac's. felt good talking and working with the sales people. after several test drives of different vehicles I ended up buying a new CT6.

JD Martin

Jul 7, 2016

I was shopping for a new Cadillac XT5 and after going to several dealerships ended up stopping at the Lima Auto Mall where I had bought a few vehicles in the past. Everyone was great to deal with and weren't pushy at all. Offered a good deal and the entire process was seamless. Rob Crist went out of his way to make sure I was taken care of. Since I no longer live in town Rob went the extra mile and drove up to pick me up and bring me back to the dealership so I didn't have to worry about finding a ride. Top notch service and management was even checking in to make sure I was being taken care of.

Chevydude2015

Jun 29, 2016

I just bought a 2015 Chevy Silverado. Rob made the whole process so easy . Did all the paper work and deal over the internet and via email ,since we live 1 1/2 hours from the dealer . When arrived everythingwas ready to go ! Rob was great going over all the features of the truck and showing how to use the.True professional ! Highly recommend Rob and the whole team there !

Bobby Tackett

Jun 24, 2016

I went to the Kia dealership a few months ago, and all I got was a big hassel. I was treated very fairly at The Lima Auto Mall. I couldn't be more pleased with the attention and professional treatment that I received. It only took one trip to The Auto Mall. I think I made three trips to Kia and was never satisfied with what they wanted to do for me. Thank you to all the great people I met at The Auto Mall.

Larry l

Jun 23, 2016

Looking for a new car. And Rob Crist went over the car that we were thinking about buying from the front to the rear. After we brought the car everything went very smooth. He even went back over everything again so we would understand everything. This is the first time that we brought a car that someone went over everything. This is the best dealership in Lima ohio. Everyone that we talk to was very helpful and friendly.

Amy

Jun 23, 2016

Steve Morrison helped me find a replacement Jeep after mine was totaled in a wreck. I felt welcomed and appreciated from the moment I walked in; which is often not the case for young women who don't know much about cars (myself included). Steve was patient and answered all of my questions. He even offered to return my rental vehicle on my behalf so I could drive my new Jeep home that day. Steve went out of his way to make sure I was accommodated - he was able to beat my previous interest rate, and gave me a very competitive price on my vehicle.Aaron Brougher was equally phenomenal during the financing portion. He took time to explain each step of the process and answered any questions I had. He also interjected a lot of humor, which was refreshing and made the experience very enjoyable.Fabulous service!

pcmcdowell

Jun 21, 2016

I have purchased six vehicles from the auto mall. Ryan has been involved in all but one sale. He has worked to get me the best deal and followed up with excellent customer service. I have been along time customer and do not plan on looking anywhere else when shopping for a vehicle. Great place to purchase a car. Courteous sales staff and excellent service department could not ask for more.

Mark, OH

Jun 21, 2016

I am always very pleased with the service that I receive when I bring my vehicle in to be serviced. Very friendly, professional and courteous staff.

randapaige

Jun 16, 2016

Everyone there was very friendly and I think I held a conversation with everyone. Since I'm in my twenties, the salesman I had was very appropriate since we were the same age. He was able to relate very well and was very funny. They also did a lot of work so I was able to purchase this car. It was a great experience

jv

Jun 14, 2016

This is the first time that I have purchased a car and the dealer didn't provide you with a full tank of gas. HOW CHEAP!! Also, when I went to pick up my vehicle, l had to ask for the driver floor mat that was missing and ask them to remove some marks on the outside of the car after they cleaned and prepared my car for pickup. The salesman was very courteous.

William Davis

Jun 10, 2016

I had the pleasure of working with Steve and he was amazing! After explaining my needs for a new vehicle, he knew exactly the type of SUV I was looking for and then put together a super deal so that I could affort to drive the new Chevy I've wanted for a long time. The whole team worked their tails off to make a new SUV possible for me and I can't thank them enough! Lima Auto Mall cares about people and truely are your friend in the car business. I would highly recommend and look forward to servicing my new Chevrolet at their dealership. Well Done!

Bill

Jun 10, 2016

I had the pleasure of working with Steve and he was amazing! After explaining my needs for a new vehicle, he knew exactly the type of SUV I was looking for and then put together a super deal so that I could affort to drive the new Chevy I've wanted for a long time. The whole team worked their tails off to make a new SUV possible for me and I can't thank them enough! Lima Auto Mall cares about people and truely are your friend in the car business. I would highly recommend and look forward to servicing my new Chevrolet at their dealership. Well Done!

MIKE

Jun 10, 2016

As always lima auto mall sales & service team does a fantastic job . This is my 2nd car i purchased from them and when its time i will drive the extra 50 miles to buy again...

LeeM

Jun 8, 2016

I was very pleased with the salesmen that helped me buy my car. They were very pleasant and caring. I was treated as a valuable customer and worked with me to achieve my goal. I also know that any future issues will be handled professionally .

lillymae

Jun 6, 2016

Ryan Swaney went to work and found the car that I was looking for at the price I wanted to pay. My experience was a "10" from beginning to end!

Ralph Mller

Jun 5, 2016

as soon as I pulled into the lot I felt very comfortable with the car buying experience. the sales staff was very friendly and made me feel at ease to make the deal that I was at ease with. this was my first visit but will not be my last.

Bailey21

Jun 5, 2016

I just bought my first car & Lima auto mall helped make everything go as smooth and as easy as I could have imagined. Great service!

gmcterrain

Jun 3, 2016

I was pleased with the way Steve Morrison conducted business while I was looking for a different vehicle. He took time to explain the way things work on the vehicle I purchased. He seemed interested in helping us any way he could.

CTSProud

Jun 2, 2016

My wife and I called ahead to look at a car we had some interest in. Upon arriving, the salesman had cleaned that car and had it placed at the door. He was also standing beside outdoors. Ultimately we did not purchase that car. Rather we were invited into the showroom and ultimately purchased another vehicle. The salesman was exceptional in his knowledge of that car, the dealership was eager to sell, and the negotiation process went smoothly and without stress. Every effort was provided to us to see, drive, feel and explore the car we bought. I will return to this dealership to purchase my next vehicle. There was no lying or manipulation or misrepresentation. A perfect example of how Cadillac would like its dealership to reflect "Cadillac Values". I am very proud to have bought my new car here.

Brian Smith

May 26, 2016

I had a great experience at Lima Auto Mall. The salesmen were friendly and worked with me quickly and efficiently to get a great deal done on a 2015 Corvette String Ray Z51. I would recommend Lima Auto Mall to anyone.

Happycaddyowner

May 17, 2016

For many years, our vehicles have come from Lima Auto Mall, but I strayed and bought a non-GM car in 2013. But I'm back with a 2016 XTS and couldn't be happier with the way we were treated by Rick Jones and all of the staff at Lima Auto Mall. Thanks to Ryan Swaney for holding the car for me for the weekend until I could get my husband in to see it. He saw it on Monday morning and I drove it away on Monday afternoon. I have always been happy with the service at LAM and am glad to be able to bring the car back, when needed, to their convenient location.

DylanCarter

May 11, 2016

I had a great experience at the Lima Auto Mall I bought a car there two years ago and after the great service I was provided I knew I'd give them the first shot when I came back into the market and they did not disappoint. I had another great experience, the sales associate, and sales manager worked with me on a deal that would fit for me and got me into the car I loved. I would recommend the Lima Auto mall to anyone.

uthorns97

Apr 30, 2016

I could have a conversation about various things with many sales people and he informed of the auto market being a younger driver. I could not have asked for a better experience.

Service Department

Apr 30, 2016

Had a great experience with the service department, they went over and beyond the expectations of what was needed. Had great customer skills. I appreciated the thorough check on my cars care. I liked the fact that I felt like they cared about my cars future care. As well as you can tell they care about their customers overall safety. I had over heard a service dept. Team member discussing the safety of a customer and it showed he really cared. Good job.

JDLee

Apr 18, 2016

Some dealerships are known for their low prices and some dealerships are known for their exceptional customer service but very rarely are dealerships known for both... Lima Auto Mall is definitely one of the rare ones that delivers both!!! We traveled nearly 10 hours round trip to buy our new 2015 Cadillac XTS AWD from Lima Auto Mall and couldn't be happier!!! We are already looking forward to our next vehicle purchase from Lima Auto Mall!!! I found them through Cars.com and Jamie was very prompt in contacting me and she was active in the entire process, making sure my wife and I were completely satisfied the entire time Best of all, her amazing customer service didn't end at the sale, she even followed up a few days after!!! Ryan the sales manager was incredibly competitive with regards to numbers and was very transparent throughout the entire process. Never once did we feel even the slightest bit of pressure. Even Aaron Brougher who sat down with us to finalize all of our paperwork was absolutely amazing!!! It literally felt as if we had been life long customers and even old friends for years!!! Now we ARE life long customers and friends!!! If you are looking for the best deal, fastest value on trade and EXCEPTIONAL customer service then give Jamie a call IMMEDIATELY!!! You'll forever be glad you did!!! Stop reading my review and go experience their awesomeness yourself!!!

grapids

Apr 17, 2016

Lima Auto Mall is the best car dealership I have ever purchased a vehicle from. I worked with Ryan Swaney and Mike Tanguay and both were friendly, knowledgeable, and customer 1st mentality. No pushiness or fake sincerity. Just great to deal with people. I had been searching for a one year old low mileage car for several weeks and I found it on Autotrader at Lima Auto Mall. The price for the car with the options and mileage on the car were the best in a 500 mile search area that I was looking at. Mike took all the time necessary to fully explain the features of the car and made sure I was comfortable and had no questions prior to me departing with the car. I would recommend this dealership to a friend or family member. Give them a try.

jhogan123

Apr 11, 2016

Several years ago I made a trip from the U.P. of Michigan to Toledo and had some serious car trouble on the way. I decided the car wasn't worth fixing and started looking on the internet for a replacement. My search took me to the Lima Auto Mall website where I found a used car that would meet my needs at a reasonable price. I called and spoke with Ryan Swaney (now Sales Manager) and met with him the following day. The car I was looking at was exactly as advertised and the price was very good for that particular make and model. Being from out-of-state - and needing to take the car with me - Ryan worked with me and I was able to finance the car where I live and the paperwork was sent back to Ryan. I had been in a very difficult situation but everyone at Lima Auto Mall went above and beyond anything I had expected in order to make the sale work. As I was leaving I told Ryan that when I needed another car I would give him a call.Fast forward 6 years and the car that I had bought now has 170,000 miles on it and I need a different one so I got online and found a car that would work for me at Lima Auto Mall and so I called Ryan! He looked up the car and asked if he could call me back in 15 minutes or so because he wanted to go "put his hands on the car" so he could make sure that the car was in perfect shape with no dents, scratches, tears in the upholstery or anything else I would need to know about before I made the nearly 1000 mile round trip to buy the car. The car was exactly as he said -perfect! So I made the trip and was more than satisfied with the car and with everyone at the dealership. I have never been treated so well while buying anything - and especially a car! Every single person at the dealership that I met treated me like part of the family. As I was leaving I again told Ryan that I will see him when I am in the market for another car - and, God willing, I will!

Karla 123

Apr 3, 2016

My experience it lima Automall was wonderful. I had a very good experience Jim and Aaron were both very helpful. I am very pleased with my purchase thanks again guys

Larry Johns

Apr 1, 2016

Traded vehicle for a new 2016 Equinox. Rob Crist was very courteous and helpful completing the transaction.

dan4321

Mar 31, 2016

My fiance and I had been searching for a three row SUV for a few months an whether it was the wrong price for the vehicle or couldn't find exactly the vehicle we were looking for it was a lot of dead end streets. We went to their dealership and left with the exact SUV for our family we had been looking for in a day. I will definitely return for all my future vehicle purchases. Thank you guys for all your help.

Ms Vett

Mar 29, 2016

Quality service as always! The customer service is the best that I have ever experienced. I will always do my car buying and services there! I have recommended The Lima Auto Mall to a few friends and family, some have purchased cars there and they were very pleased with the service they received.

Malibu

Mar 28, 2016

I had a wonderful experience buying a car here. This is my fifth vehicle I have purchased from this dealership. From the sale to leaving with my brand new car; the service was fantastic. Ryan Swaney, Rob Crist, and Aaron in finance will work hard to get you the deal you want. I will never deal with any other dealer. YOU GUYS ROCK!!!!!! Thank you so much. Kimberly Wireman, MBAI would highly recommend the Lima Auto Mall for any vehicle purchase.

Country girl

Mar 25, 2016

I can only speak as to the quality of the buying experience at Lima Chevy Automall since I have owned my new car less than a week. Based on my research, my pre-owned car was fairly priced. This eliminated the need to negotiate a lower price. There was absolutely no pressure to buy. That's the kind of experience I was looking for. I am a loyal GM customer and will look here first when I need another car.

Nicole L

Mar 18, 2016

I've been looking for a used car for a couple of months. My husband and I went to several of the other dealerships in town and didn't find any used cars nearly as nice as what we found at Lima Auto Mall. The sales people were terrific, honest and upfront. We never had to wait. When we went back a second day to test drive, Chris was with another customer so Rob took us out to test drive so we didn't have to wait. When we decided to purchase Chris went out of his way to make sure everything went quickly and smoothly. Even the dreaded financing and signing of the papers was quick and easy! I would definitely go back and recommend Lima Auto Mall to my family or friends.

Christina_I

Mar 13, 2016

Rob was very patient with us. He helped us find the perfect car! I think we test drove every vehicle on the lot until the Lease option was mentioned. Our minds were made up quickly and couldn't be happier! I would definitely recommend Lima Auto Mall for your next vehicle!

Lori Bischoff

Mar 10, 2016

I miss the Lima Auto Mall team! They have always provided great customer service and outstanding service. They go above and beyond! Super friendly and accomadating. I recently moved out of area and have not found a dealership in the same league. I purchased 2 vehicles from the Lima auto Mall and if was closer I would purchase again!

qwert

Mar 9, 2016

hi. just wanted to make it known that jamie did a great job during our internet communications. also, mike did a great job and i liked his radio voice. lol. unfortunately the truck i'm interested in is overpriced and out of my reach. anyway kudos to jamie and mike. thanks george rodgers

Toni Clarke

Mar 8, 2016

This is my second lease transaction with the great people at Lima Auto Mall, and I was just as pleased this time as I was the last. Rob was attentive and polite, and went out of his way to accommodate my very specific requests. He offered me an option that I hadn't considered, but had all the info at his fingertips; he made it so easy. And the rest of the staff -- including sales manager Ryan -- was every bit as helpful and accommodating as Rob, from finding me the trim package I wanted to getting the payment to a place that was comfortable for me to explaining all the paperwork in detail, answering any questions I had. Outstanding customer service and I will recommend Lima Auto Mall to everyone who compliments me on my beautiful, new car (and that's a lot of people!)

Lilpooters

Feb 26, 2016

I was terribly worried I wasn't going to get the vehicle I truly wanted. The finance team pulled through! My salesman rob was also excellent! Thanks to all!

Terry Ba;;omger

Feb 23, 2016

Very pleased with how everything was handled. Would recommend Lima Auto Mall and Rick Jones to others. Pleased with the results and care of the people working with me.

Julie

Feb 11, 2016

I drove over an hour to get to Lima Automall because they had the car I was looking for at a great price. What I found was an excellent dealership that will now be my first stop when I search for my next vehicle. Great people, great prices, and great service. I am a very happy customer and so is my 16 year old daughter. Thank you Rob!

T-berries

Feb 5, 2016

The best experience ever with buying a car, from the search on line, getting a fair price with trade in and a great deal. A friendly knowledgeable staff made it very easy from start to finish.

Chevyltz

Feb 4, 2016

Very nice dealership the people were very nice and helpful no high pressure like some other places I've been to I would do business with them again

Bogies

Feb 3, 2016

My daughter who was in an accident on Jan 7th, needed to replace her car. We searched online and went to a few different dealers. The other dealers made us feel uneasy, they seemed very unprofessional. They offered no warranty on the used vehicles. We saw this 05' Vibe, and went to "look" at it and we were all impressed with the staff. We were not expecting to buy it that night, but they made it possible and we got to take it home that night. She loves her car. Thanks to Chris and Aaron!

Laura123

Feb 3, 2016

I found a 2015 Cadillac XTS Platinum on the Lima Auto Mall website that I was interested in. Because I live 3 hours away from the dealership, I initially corresponded via email with Jason Wright. Jason was great about answering all of my questions quickly and getting me a quote for my trade in (I needed to have this information before I could commit to making the drive to the dealership). Once I got to the dealership for a test drive Jason and Robert Crist were extremely courteous. I test drove this car, and they were very understanding when I asked to test drive a new 2016 XTS Luxury model so that I could compare the two (since they had different engines/features). I ultimately decided on the 2015.I've bought many new cars over the years (this was actually my first used car) and I've been treated "not-so-great" by a lot of dealers. But there wasn't a single person at Lima Auto Mall that wasn't totally courteous and treated me with respect. I wouldn't hesitate to recommend Lima Auto Mall to anyone looking to buy a new or used car.

Granyma

Jan 31, 2016

We just purchased our Cadillac SRX from the Lima Auto Mall and Steve Morrison. Steve was very knowledgeable about the Cadillac and very pleasant and easy to deal with. We would highly recommend this salesman and this dealership!

Granyma

Jan 30, 2016

We just purchased our Cadillac SRX from the Lima Auto Mall and Steve Morrison. Steve was very knowledgeable about the Cadillac and very pleasant and easy to deal with. We would highly recommend this salesman and this dealership!

Art & Nadine

Jan 18, 2016

Our experience with our salesman, Robert Crist and Finance Director, Aaron Brougher was seamless and enjoyable. Our questions were answered effortlessly , service was speedy. We certainly will recommend this dealership to others. Before our visit to the dealership, our phone conversations with Jason Wright were very helpful in our decision to buy.

Dkcoil

Jan 5, 2016

I had been looking for a few months for a suv. I found a 2015 Equox. I had a specific payment I wanted to be at. Jason the finance guy, worked really hard for me, and got me a great rate and the payment I wanted. Chris was my sales guy, he did a great job getting everything put together and showing me the features of my new Equox!! I will diffenty go back there and recommend them to all my friends!!

Happy used car buyer

Jan 1, 2016

Rob Crist did an excellent job in helping us make our purchase. Knowledgeable, great customer service and professional. He was down to earth, very friendly and made it a pleasant experience by not taking a high-pressure sales approach. We will definitely look to Rob for any future purchases...new or used.

Glenn

Dec 31, 2015

Very pleased with the way Rob and Jason pointed us to a best price/ auto selection to help purchase a used car for my daughter. This saved us a lot of time and resulted in a great deal since we already had made comparisons from other dealers. Rob provided a very courteous and no pressure experience and would do business with him again.

MNH

Dec 29, 2015

Just purchased an used Honda Ridgeline (12/28/15). We drove 2 hours to test drive the vehicle. Rick Jones was knowledgeable about the vehicle, its history and previous owner. There was no pressure, gimmicks, scams or anything of the sort. The entire purchase process was detailed at every step; they went beyond to ensure our comfort and understanding of all terms. The asking price was well below market value (according to independent sources), and I had a firm understanding of the market, so I did not attempt to negotiate on it. However, the sales manager Ryan Swaney did work with us on our trade-in value. We left there feeling satisfied and happy with our purchase; presumably a fair deal for both sides.

MNH

Dec 29, 2015

Just purchased an used Honda Ridgeline (12/28/15). We drove 2 hours to test drive the vehicle. Rick Jones was knowledgeable about the vehicle, its history and previous owner. There was no pressure, gimmicks, scams or anything of the sort. The entire purchase process was detailed at every step; they went beyond to ensure our comfort and understanding of all terms. The asking price was well below market value (according to independent sources), and I had a firm understanding of the market, so I did not attempt to negotiate on it. However, the sales manager Ryan Swaney did work with us on our trade-in value. We left there feeling satisfied and happy with our purchase; presumably a fair deal for both sides.

jimbob

Dec 20, 2015

The overall experience was great and they got to the point and was pretty quick. That's compared to other dealerships I've visited. Very friendly.

Mac123

Dec 17, 2015

Excellent experience. Salesman Mike Tanguay was very pleasant to deal with. It was nice having a no pressure sales deal from Mike. Aaron Brougher, finance director was extremely pleasant and helpful with the financial part of the transaction. I would recommend this dealer to anyone.

Ohio88

Dec 17, 2015

replace a 19 year old car. Marc was very helpful, pleasant and easy to work with. We found a car we like with the price and miles. No hassles about the price nor being push to buy a different and more expensive car. Yours was the second place we look for a car. We came there cause my father brought a car from you not long ago. So I will tell my friends and family to go to your dealership for new or used cars. It was a very enjoyable day with a wonderful sales person. Tony and Vera miller

redskin

Dec 13, 2015

We went to look at a SUV in Lima. Robert Crist talked to us and showed us what was on the lot. We were looking to buy a SUV maybe a year or two old. They gave us such a good deal, we ended up buying a new 2016 Chevy Traverse with 4000 miles at a great price. They were very friendly, and answered all our questions. They were very helpful setting up the computer/radio instrument inside. We would go there again to look for another car in the future. Also we drove the vehicle home that very day, which we had not anticipated. Very pleased all round.

dennis

Dec 11, 2015

very friendly..delt with me fairly..would buy another vehicle from them..rob crist did very well ..no pressure..worked out a fair deal..happy with my suburban

babybrat1313

Dec 8, 2015

Rick Jones was awesome to deal with. He went above and beyond to help me.. The service dept. is great as well!!! Thank you all so very much.

Dave

Dec 8, 2015

We had a very pleasant experience with our purchase of our 2011 Lincoln MKZ from The Lima Auto Mall. Everyone was friendly and professional and I would recommend this dealership to others.

Patty8

Dec 6, 2015

I love love my car I want to say thank you to Ron and Jason for doing such a good job on making it possible for me getting my car. And everyone else that helped. Thanks so much.

Phil2517

Dec 6, 2015

Ryan the sale manager and Steve Morrison were both great. I contacted them at 9am and they had a car delivered to me by 1pm. I bought a used vehicle and it was exactly as they described. No suprises.

pontiac09

Dec 4, 2015

The Lima Auto Mall is very accommodating. I worked with Marc, who could not have been more helpful. As a recent college graduate he understood my needs for affordability, safety, and style. The test driving experience was fun and informative. Marc helped me select the best vehicle for me based on his knowledge and experience with the array of vehicles on their lot. I appreciated the service at Lima Auto Mall. I never once felt pressured into making a decision or choosing a more expensive car. They want their customers to walk away with the car of their choice and feel happy with their decision. The guys in the office are great as well. I was explained in detail all of my coverage options, warranty details, and services. My overall experience was stellar and I will return to the Lima Auto Mall for future vehicle purchases.

Andrewmrchevy

Nov 27, 2015

Dealership went the extra mile to provide quality service you would expect from a Chevrolet Dealer. They took the time to explain detailed information about my purchase without hassle's.

rooran

Nov 23, 2015

mike and ryan and Jason and arron were all great hassle free business that what I like they were all helpful in meeting my needs most satisfied with them all thank u all

Scott&Sheryl

Nov 20, 2015

Just wanting to say that I would recommend Lima Auto Mall for anyone looking to buy a great vehicle. Mike "Z" was a great sales person, he didn't pressure us in any way shape or form. He was very straightforward in his answers to any questions we asked. I feel the entire team there went above and beyond to make the sale happen as painlessly as possible. Once again I would like to thank Mike for a job well done!

Scott&Sheryl

Nov 20, 2015

Just wanting to say that I would recommend Lima Auto Mall for anyone looking to buy a great vehicle. Mike "Z" was a great sales person, he didn't pressure us in any way shape or form. He was very straightforward in his answers to any questions we asked. I feel the entire team there went above and beyond to make the sale happen as painlessly as possible. Once again I would like to thank Mike for a job well done!

rotamel2015

Nov 13, 2015

All of the staff was extremely helpful and knowledgeable. not only were they patient with my husband and I but with our kids as well. Steve really took the time to be sure we understood all the features in the new vehicle we purchased. Overall, very satisfied!

Loyal customer

Nov 10, 2015

Ryan and his crew did an outstanding job. Just stopped to check out trading in a month or so and drove home a new ATS. Easy to work with and very professional. Love my new car. Thank you guys! See you next trade.

pkoch56

Nov 7, 2015

Lima Auto Mall's Salesman and Team done an oustanding job. Working together to give me the deal I wanted to purchase a 2015 Certfied Tahoe. I always buy from this dealership and have vehicles serviced by Lima Mall. Because of the dedicated employees I keep coming back time after time.

Sbrinkman1985

Nov 6, 2015

I was extremely happy with my salesman, Marc! He was very easy to talk to and didn't make me feel pressured! He was there for me every step of the way for my purchase. I absolutely love my car and feel like I definitely had all of my needs met at this dealership. The finance guy, Aaron, was wonderful as well! Great experience and two thumbs up from me!

Alex&Dana

Nov 3, 2015

Our visit at the Lima Auto mall was very agonizing. We are first time buyers and have not been through the process like everyother car buying vetran. This being said we were probably not the easiest customers to walk through the door. However as part of the job I feel the salesman was very disrespectful to us because we were unaware of all the details. Like I said it was out first time buying a car. He had laughed in our face a couple of times. It has changed my whole outlook on car salesman simply because of his attitude. I will never buy another car at the Lima Auto Mall no matter how good the deal. And yet to boot they got his name wrong on the email survey. The fiance guy was very reasonable and friendly.

TaraH

Oct 2, 2015

One of the best car buying experiences I've ever had! Steve Morrison didn't treat me like just another sales pitch, he was very personable and worked with me to get me my dream car!! All of the staff was wonderful, myself and my family will be back for future car buying needs!!!

New Owner

Oct 1, 2015

Very patient as we looked at several vehicles and willing to help in any way to make a tough decision easier for us. Also very knowledgeable and honest.

Old Guy!!

Sep 16, 2015

Very helpful in the selection of our new vehicle! Courteous and very friendly!! Everyone welcomed you to the business and always had a smile on their face.

ChevyHHR

Aug 27, 2015

We had a pleasant buying experience at Lima Auto Mall. I never felt pressured into anything and the process put us at ease. Would not hesitate coming back in the future.

d&pclark

Jul 30, 2015

Our sales rep was Chase Martin. He was very helpful and not at all pushy. We felt very at ease. Chase answered all our questions. He kept his focus on us. This was a great experience and we definitely would recommend this dearlerships and especially Chase Martin!

Achilles

Jul 2, 2015

We were very happy with our experience at Lima Auto Mall. We had good salesman who worked and got things done and took the time with us. Also, the finance guy was wonderful explaining everything to us and working with us. Excellent place to go and buy your next car. Our experience was exceptional since we drove 5 hours each way to pick up our new Corvette and they were very nice not making us put a down payment before we came to pick it up. I can't say enough about them.......Excellent

achilles

Jul 2, 2015

We were very happy with our experience at Lima Auto Mall. We had good salesman who worked and got things done and took the time with us. Also, the finance guy was wonderful explaining everything to us and working with us. Excellent place to go and buy your next car. Our experience was exceptional since we drove 5 hours each way to pick up our new Corvette and they were very nice not making us put a down payment before we came to pick it up. I can't say enough about them.......Excellent

09civic

Jun 29, 2015

I was looking for a used Civic and found something that matched my search specifications at Lima Auto Mall. Lima Auto Mall was spot on with the price compared to three other used car delears.Finalizing the paperwork was simple and quick. Our sale consultant Chase Martin was professional and followed up on all our questions and concerns. I was hoping that Lima Auto Mall would offer some future services such as free oil changes matching their competitors offers. Overall a pleasant experience.

kjmh07

Jun 23, 2015

This is my second vehicle purchase from Lima Auto Mall. It was a great experience. They are very thorough & efficient. I went in to check out a few cars that I saw on their website & in a few hours I was out the door with my new Impala! Rick Jones & Eric Olson did a great job & answered all of my questions!

papabuckeye

Jun 17, 2015

After finding the car I wanted online (Chevy Volt), Aaron Marshall was most helpful in getting me into it and was most informative and pleasant during the process.

GMguy15

Jun 11, 2015

This is the first time ever going to Lima Auto Mall and it was a very pleasant experience. I found our vehicle listed on the internet and called about it,from that call to the final piece of the process it was a very welcome feeling from all the staff that we were involved with. Would definitely come back again and will tell people about the dealership!

Amy W.

Jun 4, 2015

This was my second vehicle purchase at Lima Auto Mall in the past three years and it was a truly wonderful experience. The employees stand behind their brand & work together as a team ready & willing to address any concerns, questions or comments. My salesman, Aaron Marshall, was thorough & knowledgeable of GM standards, features and products and though he's a fairly new employee at Lima Auto Mall this transaction was smooth and professional. He works well with the team and his efficiency and attention to detail are a positive asset to the dealership. I wish Aaron much success in his career and I'm absolutely confident this young man is on the ladder to success!

Slush2015

Jun 3, 2015

Called Steve on Friday told him price and style of car I was interested in, Drove away in a 2012 Chevy Cruze on Monday!!!!! I'm in love with my new car!!!! I was nervous I would have to settle on a car that was just ok but it's perfect!!!!! The whole experience was Great!!!! Thank you Steve & Aaron for making this a fun exciting time for me!!!!!!!!

jho711

May 31, 2015

Just got a new job and thought I would see how things would go credit wise so I would know what to work on in the next few months. Aaron was great in treating me like I had money in hand and a great credit score. Then he made things work and boom I am driving a car off the lot with zero down.

jho711

May 31, 2015

Just got a new job and thought I would see how things would go credit wise so I would know what to work on in the next few months. Aaron was great in treating me like I had money in hand and a great credit score. Then he made things work and boom I am driving a car off the lot with zero down.

rantos

May 22, 2015

From entering the sales building to the final handshake, the experience was absolutely amazing. Steve Morrison is as experienced as they come, treating you with utmost respect and making you feel truly welcomed. Explained in detail the car features (which is something I didn't get from my previous salesperson) I could go on about Steve but there is other I have to speak about. Ryan the sales manager was equally as professional as Steve and was willing and able to close the deal. Ryan made it happen and saved me a little bit of cash which made it even better. Lastly but by no means least Aaron the finance manager was superior to say the least. It is usually one of the most dreaded things you do is sitting down with the finance manager (maybe that's because of where I went before) anyhow Aaron is easy to talk to and doesn't push to get additional sales he actually listens to your responses and will recommend different options if you are interested in hearing about them.

tjburden

May 22, 2015

Called service about a recall on a 2011 Impala the first thing they ask me if I bought my car there or had it serviced there, I said no. They took my phone number and said they would call me. That was five months ago and no phone call yet. I thought a dealer had to take care of a recall even if you didn't buy it there. What is going on here? I did not take any names and I did not get any service.

Scott419

May 19, 2015

The staff at the Lima Auto Mall were friendly, knowledgeable, and easy to work with. This is the second car I've purchased from them and it was a great experience. I am very happy with the vehicle I purchased and the service they provided.

AngieSmith

May 15, 2015

I cannot say enough about the staff at Lima Auto Mall. They have the best customer service of any dealership I have delt with in the past.

knish

Apr 28, 2015

Stopped in the dealership just to see what was available. Salesman was very friendly and welcoming but not pushy. I had a couple different vehicles in mind and after stopping at a few dealerships, decided to go with Lima Auto Mall. They had the vehicle I wanted at a competitive price. Every employee that we encountered was very friendly and offered assistance. From the beginning of the transaction to the very end I was pleased with the service I received. I would recommend this dealership.

knish

Apr 27, 2015

Stopped in the dealership just to see what was available. Salesman was very friendly and welcoming but not pushy. I had a couple different vehicles in mind and after stopping at a few dealerships, decided to go with Lima Auto Mall. They had the vehicle I wanted at a competitive price. Every employee that we encountered was very friendly and offered assistance. From the beginning of the transaction to the very end I was pleased with the service I received. I would recommend this dealership.

conniep

Apr 23, 2015

From the moment I arrived everyone that I dealt with starting with Aaron Maxwell treated me with respect and worked hard to make sure that I had the vehicle I wanted at the price I could afford. I have always been extremely happy with the salespeople at LAM as well as the courtesy of all who work there. Everyone is friendly and puts their customers first. LAM truly knows what "customer service is all about" and they do it without high pressure sales. I have recommended them to many people and will continue to do so.

njbat

Apr 15, 2015

Chase is an excellent salesman, not pushy and addressed all of are questions and concerns. Aaron was wonderful on handling the financial end of the deal.We will definitely return when it's time to buy again.

Wideload7

Apr 9, 2015

I came in with a difficult situation, Joslyn was more then understanding! Very pleased. she was so understanding and Her patience was just what I needed. All aspects of the dealership were great. Thanks so much! :)

jim

Feb 24, 2015

I was very pleased with the purchase of my 2014 Equinox from Lima Auto Mall. This makes my third auto purchase from them and my wife has also purchased three autos from them. My sales person, Rick Jones, seemed to go out of his way to make the Equinox purchase doable. I would most definitely recommend this dealership for your purchase of a vehicle.

Claudia

Feb 7, 2015

I found an Enclave on line that I wanted to test drive at the Lima Auto Mall. I knew exactly what I wanted and how much I wanted to pay. Lima is about 2 hours from our house. I called ahead to make sure the car was available before we made the trip. Ryan was unabe to call me right back, but I spoke with Chase on my second phone conversation and he was a delight. The car was out front, running and waiting on us to hop in for a spin. Chase spent all afternoon with us test driving the car, explaining all the gadgets, and working out a deal. A very pleasant atmosphere and well worth the drive. To work with this staff was a pleasure! I just wish they were a lot closer to our house!!!

John

Feb 3, 2015

Drove down from Battle Creek, MI to check out a great deal on a 2010 Cadillac CTS. Called ahead and talked to Marc who provided all the necessary details to make sure the trip would be worth it. Once we got down there the car was exactly as described and we were helped right away. Couldn't have asked for a better experience buying a car. Lima Auto Mall also matched the interest rate I had been preapproved for from my local bank, allowing me to take the car home that day. Thanks again to Marc and all of the folks at Lima Auto Mall!

coupe

Jan 28, 2015

Sunday, on my way back home from D.C. to Indiana, we stopped to view a Cadillac on the lot. Monday, I called the "instant chat" number listed in Auto Trader and the secretary gave me to Mark Crowder. That day my husband drove over. He gave him the trade-in value and price to close the deal. Wednesday, we drove back over, the deal was completed without difficulty. Mark spent a half hour showing us the bells & whistles and we drove our "new" car home as happy campers. Sue

Ed

Jan 25, 2015

this is the second used purchase I have made at the lima auto mall.my wife was searching on line and saw the Silverado, we drove to the dealership on sunday looked it over and called back on Monday to set up an appointment. drove it and negotiated a deal I was comfortable with.the salesman steve Morrison was top shelf in every way we talked and shared stories from the past,I would have no problem going back to the lima auto mall for future purchases, thank you steve.

petnoyes

Jan 3, 2015

I have been doing business with the Lima Auto Mall for nearly 20 years because I have found none better in our area. I have been dealing with Rick Jones when purchasing a car. Rick is customer oriented placing the customer in first place. He is knowledgeable about all cars on the lot and is able to answer or get the answer to - any question the customer might have. Once the car is purchased Rick spends time with you in the car going over the functioning of different systems. He will spend time with you so that you feel comfortable when you drive off the lot. Rick is a member of a well orchestrated professional team that places the requirements of the customer first. Also, service after your purchase is extraordinary. You are treated professionally, courteously and with dignity when you bring your car in for service. Service personnel keep you informed of what they are doing to your car and what they did to it after the work is done. You can wait in a very nice customer waiting room while the work is being performed on your car. Work is done quickly and done right the first time. When purchasing a new or used car you are not going to do any better than Lima Auto Mall. They are a cut above the best.

Jbrookyln

Dec 31, 2014

I purchased a 2013 corvette. I was very skeptical having the car come from Ohio, being I live in New York. However, the customer service at Lima Auto Mall made it so easy. Specifically, Dave and Joe, made the entire process very pleasurable and the car came in perfect condition as they stated. I would highly recommend them to anyone looking for a car.

Oardy

Dec 19, 2014

Thank you Lima Auto Mall. The experience that I recently had with your entire staff was by far the easiest and most efficient that I have had purchasing a vehicle!!! I visited the dealership, test drove the vehicle, we talked pricing and trade and I was out of there in 1 1/2 hours. Came back the next day and drove off in my CTS in about 35 minutes. Joslyn and Eric were fantastic to deal with and made the trip painless and simple!!!

Coy's

Dec 18, 2014

We decided to go to Lima auto mallFor our new vehicle needs. I have to say I have bought a lot of cars from dealers and bar none Lima auto mall was the best experience I have had!! We live in Springfield and was about 1:45 minutes away, although we have a local chevy dealer within five miles from our home! I was very happy we made the drive to Lima, Joslyn was great to deal with and very educated on the car and the dealership! She was more than accommodating, We went in on a Saturday and not one person was hesitant to say hello or help a fellow sales associate with anything needed! Eric in finance was great on getting us EXACTLY the deal we wanted payment and rate is right where we wanted it even adding the extended warranty!!.. They earned my business for years to come and we are so happy we left with our new certified 2014 impala.. You guys are great thanks again and merry Christmas!! HIGHLY ADVISE BUYING YOUR NEW CAR A THE LIMA AUTO MALL!!

dgre

Dec 11, 2014

I purchased a used car from this dealership. I saw the car online in the morning, called the dealership, traveled the next day from out of town, and bought the car. It was very efficient and they were awesome to work with. Would do it again for sure. They were upfront about pricing, incentives, and everything. Restoring my faith in the car buying process !

S. Thines

Dec 9, 2014

Dave was helpful from the moment I called asking information about a trade in. Dave was very helpful in trying his best to evaluate if my car was a good option for trade in. Even though I did not end up trading in a car, Dave was still helpful when I wanted to come test drive the Mercury I ended up purchasing. Dave did a great job of explaining information about the SUV. He answered all the questions that I could think of at that time. He was always very friendly and never pushy or abrasive as a salesmen. Dave was very helpful and efficient in the paperwork process. He also offered to personally explain any or all gadgets and such in the car. To which I told him I would maybe be contacting him later about if needed. Overall Dave was wonderful and very helpful.However, I just purchased a day ago, so we will see how it goes. If there are problems in the future I may repost an update. But I do not expect there to be. All the employees I met were great.

Kenny Edmonds Jr

Dec 2, 2014

I recently purchased a vehicle from Lima Auto Mall and it exceeds my expectations with being a customer for the first time. Customer service was outstanding and they really strive to put there customers first. I would truly buy there again.

kennyedmondsjr

Dec 2, 2014

I recently purchased a vehicle from Lima Auto Mall and it exceeds my expectations with being a customer for the first time. Customer service was outstanding and they really strive to put there customers first. I would truly buy there again.

luthmanpaul

Nov 24, 2014

I bought a 2012 Sonic and my wife bought a 2013 Equinox on the same day from them. The sonic had an airbag light on and I was told just take it to a dealer and they can easily replace the sensor (because they were closing). Well now that "easily replaceable" sensor is costing me over 1,000 dollars. We bought our vehicles brand new from them and now I am out 1,000 dollars because they told me "its no big issue". Well it IS an issue.

Shane Wooten

Nov 21, 2014

I was looking to purchase a Hummer to replace mine that had a tree fall on it from a tornado. I had narrowed it to 3 , one from Nashville, one in Virginia and one in Lima. Dave, my salesman, went above and beyond his job duty to supply me with pics and request I needed. Very good experience and hope to do business again in the future.

kcplowboy

Nov 21, 2014

Would like to give a shout out to Mike at Lima Auto Mall. This is the 4th or maybe 5th vehicle that we have purchased through this dealrt and same salesperson. We have never had any issues and always treated well. Also the service department is great and has alot of knowledge about what they sell. If your looking for a dealership that is not pushy in anyway, shape or form this is where you need to purchase your next vehicle !!

Wooowooo

Nov 21, 2014

I was looking to purchase a Hummer to replace mine that had a tree fall on it from a tornado. I had narrowed it to 3 , one from Nashville, one in Virginia and one in Lima. Dave, my salesman, went above and beyond his job duty to supply me with pics and request I needed. Very good experience and hope to do business again in the future.

Lana

Nov 18, 2014

I would like to thank Joslyn Emberling for an enjoyable experience. She listened to our concerns & addressed each one. The end result exceeded our expectations. I would gladly work with her in the future

Lana Lowry

Nov 18, 2014

I would like to thank Joslyn Emberling for an enjoyable experience. She listened to our concerns & addressed each one. The end result exceeded our expectations. I would gladly work with her in the future.

Cppd

Nov 10, 2014

Bought a convertibleFirst rain it leaks... Was told by sales manager that 'sometimes convertibles leak and it's your problem'Typical dealer that are nice until they get your moneyI will be reporting to the bbb.General manager became frustrated while trying to get off the hook.Didn't seem to care about my perspective at all instead just told stories about other customers which was not helpful.

candysdfgh

Nov 1, 2014

I appreciate joslyn Embering having a lot of patience with me. She worked at a pace that was comfortable for me and didn't make me feel pressured. I also appreciate Aaron in finance for his thorough explanation of all the paperwork . The Lima Auto Mall feels homey when your visiting. No pressure employees. THANKS!!!

keith

Oct 29, 2014

We were very satisfied with our salesperson, Dave Osbon and the Lima Auto Mall. Dave was very helpful and pleasant to work with. It was a fast and smooth experience! Thank you for the good service.

fsudol

Oct 29, 2014

Easy buying experience. Dave Osbon was friendly, knowledgeable, and no pressure! The car was exactly as described in autotrader.com. Would not hesitate to buy a car there again. Since we live in New Albany and there were a few minor items to correct on the used car we bought, Dave even had the car delivered to our house at our convenience to save us another trip to Lima. Aaron, who walked us through all the paper work, thoroughly explained all the documents we needed to sign and answered all our questions.

pshooter

Oct 28, 2014

We were very satisfied with our salesperson, Dave Osbon and the Lima Auto Mall. Dave was very helpful and pleasant to work with. It was a fast and smooth experience! Thank you for the good service.

Dennis and Mimi Carter

Oct 27, 2014

My husband and I cannot say enough about our salesperson MJ Pruitt. MJ was very personable and the most respectful young man we have ever dealt with. He handled all our needs when purchasing our 2014 Buick Enclave and went above and beyond for us. I would recommend MJ to any of our family members and friends and have the utmost confidence that he would take care of them with no problems. Also would like to mention how fun Maggie was to deal with and she handled all our financial issues with ease and is very knowledgeable. Clean atmosphere, friendly salespeople, made Tom Ahl worth our drive of 2 hours to buy our car.

jloera

Oct 26, 2014

Everyone was very polite! I knew when I arrived what I wanted to pay and a I walked out paying that amount. I will recommend this sales man and dealership to friends and family who are looking for a vehicle.

SecondPurchase

Oct 22, 2014

I have found the staff at the Lima Auto Mall to courteous, fair and straight forward in their dealings.This was my second purchase with them. I purchased a used vehicle from them in 2005 and drove it until I recently gave it to my son after 300,000 miles of use. I just purchased a Certified and Pre-owned vehicle with a service warranty. I'll tell you about service and work quality in 24,000 miles.Thanks Lima Auto Mall!

scharna

Oct 15, 2014

My used vehicle was priced well and was in the exact condition that was promised to me over the phone. The sales team was very friendly and even relocated/organized my belongings from the traded in car to my new SUV while I filled out the paperwork. Overall it was a fantastic experience.

Brian Lisk

Oct 14, 2014

Was able to get a great truck at a great price. They gave me a great trade in and had great service and will definitely refer people to them

missf81

Oct 9, 2014

We recently traded in 99 Dodge for a 2011 Chevy Traverse & we had a wonderful buying experience. We had some bumps during our purchase as we came from Findlay and already got pre approved thru our bank and that wasn't enough for Lima Auto Mall we had to rush around and close on all our paperwork to be able to take the new car home,that was hectic since it was a Saturday.Other than that we enjoyed our car buying experience. Chase was very nice, professional and down to earth. Thank you soo much!!!

Turtle7897

Oct 6, 2014

Found the vehicle I was looking for, called Joe on getting details worked out. Being almost 100 miles away, we came to an agreement on my trade in and the sale of my Jeep for delivery a few days later. I was met at the door by Dave and I could tell this place is already great to deal with. Test drive and looking the vehicle over was smooth. Worked with Aaron in finance for all of the paperwork. Thank you very much Dave, Joe, and Aaron for making this a easy purchase!

wiremandonnie

Sep 24, 2014

Although we only purchased a used car for our daughter, we were treated as if we were buying a brand new automobile. Marc Crowder provided first class treatment to us, and even set up the insurance for us. Aaron in the finance section was a real joy to work with, pleasant, friendly, and informed in every phase of the job. There were no high pressure tactics to purchase anything, which is a refreshing change. All in all, a first rate dealership experience which I can recommend. Donnie & Sylvia Wireman.

mrmuppetman

Sep 23, 2014

The staff at Lima Automall are professional and friendly.I drove in from Tennessee to purchase a vehicle. The salesperson, Joslyn Emberling, helped me through the entire process and answered all my questions. It was an effortless transaction.I would highly recommend Lima Automall based on my experience.MCNashville, Tn

D. Sparks

Sep 22, 2014

I got to know the dealership when I purchased a new Chevrolet Impala. This was a positive experience with no pressure to complete the purchase. For this reason I also checked with them before purchasing a used 2014 Town and Country. I know I have give them a high rating but they earned it. It was a pleasure doing business with the Dealership and their staff.

toledo oh

Sep 22, 2014

Three weeks ago my Chevy Tahoe was totaled in an auto accident so reluctantly I had to find something else to drive. Our salesman Marc and Aaron made this unscheduled buying experience very easy for us. I would recommend Marc and Lima auto mall to my family and friends

David Sparks

Sep 21, 2014

I got to know the dealership when I purchased a new Chevrolet Impala. This was a positive experience with no pressure to complete the purchase. For this reason I also checked with them before purchasing a used 2014 Town and Country. I know I have give them a high rating but they earned it. It was a pleasure doing business with the Dealership and their staff.

Martha Skeen

Sep 18, 2014

I was very impressed with the Lima Auto Mall, especially my sales guy Chase!! There was no pressuring me to buy and everyone from the finance department-Aaron to the others who work there were super nice and very helpful.

martha.skeen.5

Sep 18, 2014

I was very impressed with the Lima Auto Mall, especially my sales guy Chase!! There was no pressuring me to buy and everyone from the finance department-Aaron to the others who work there were super nice and very helpful.

alan.castleman

Sep 17, 2014

Great buying experience. Would recommend this dealership to others. I feel I got a great vehicle for the amount spent. Dave took the time to explain vehicle features and how to operate them. He even set up the blue tooth in my vehicle which I've owned for two years.

arobbins43

Sep 17, 2014

My experience with this dealership was amazing. I am from Indiana and drove over 2 hours to purchase my car. I had been looking for a new SUV for some time and found one in perfect condition for a great price. Since I was driving from Indiana, they set up as much as they could over the phone and then had everything ready when I arrived. They even held the car for me until I come to get it. The car was in perfect condition and very clean. All of the staff was very friendly and helpful. Best dealership I've ever dealt with!

Fletchermania

Sep 16, 2014

Very personable salesmen. Marc Crowder also was knowledgeable of all systems, warranty programs, and all vehicles. I would recommend Marc Crowder to any one looking to buy a new or used vehicle including my friends and family. He did not push more expensive cars or programs on me but informed me on all possibilities available. The lima Auto Mall had a nice selection of vehicles that were very reasonable priced also There wasn't too many vehicles where you get overwhelmed. I had a very pleasant experience.

kim.sigler1

Sep 15, 2014

We had started looking at new vehicles at the beginning of summer. We narrowed the search to a Traverse and Enclave. We happened to stop at the Lima Mall on a late Saturday evening when we found a red Traverse with everything we wanted. When we came into the Lima Mall on a Wed morning we were greeted by Stacia, with a smile and a hand shake. She answered all our questions, we went on a test drive. Sat. when we purchased the Traverse she stayed with us through the whole process even stayed, past closing time till we signed all the papers. Let me just say in 3 yrs when we will be looking again I hope she is still there. She is a treasure ! Honestly our whole experience, with Aaron and Stacia was a delight, they made what is usually a dreaded job, to a pleasant and rewarding experience. Thank you so much!

einstein10

Sep 12, 2014

Salesman did great job. I asked him to get me the out the door price minus trade. That is what he came back with. I do not like when sales people come back a try to only tell you what the payment will be. I was very happy with the way Dave treated us while we made this deal. Thanks!

randywendt

Sep 3, 2014

Had a great friendly experience, with chase and joe on the 2012 camaro.thanks for the time and surprise to my wife on the presentation.

pdb1966

Aug 30, 2014

they are nice and friendly people who where very thankful for my business they where patient with my situation they where honest about what I was getting and helpful with what I needed.

Allmanb

Aug 29, 2014

The employees went above and beyond my expectations for an auto dealership. I would highly recommend Lima Auto Mall! Thank you for an awesome shopping experience!

gumulak

Aug 29, 2014

Was unable to find the Cadillac that I was specific about w/ all the extras in my home state of NY, found exactly what I was Looking for here at Lima,although I never went in person, my sale was done over the phone and overnighting paperwork,which Lima paid all the costs..Smooth Transaction, and I Loooove My Car--Thank You Dave Osbon it was a pleasure doing business with you, my only disappointment would be to the detailing department, this really needs improvement otherwise Im Very Pleased, shipping of my car was thru a Fantastic Company also,,,Thanks Again Deb Gumulak

12jwlz

Aug 23, 2014

My experience was awesome!! The only reason I did not rate all 5 stars is there is always room for improvement. Chase Martin went above and beyond what I expected, when I thought I couldn't get financing Chase calls and tells me I was approved for a vehicle better than I wanted. I was pleased with the vehicle and service and was floored to find out the payments were a lot less than I expected. Chase should be commended for his tenacity and willingness to help those with sub par credit!! I applaud him and the entire Lima Auto Mall staff!!!

chucks1550

Aug 18, 2014

Was very impressed answered all my question and if Stacia didn't know she told me and gave me to some one that could answer my ques. Also impressed when I found some issues with car she had issues done right then an there.

BOBBYHHR

Aug 15, 2014

Dave was a great person to deal with. From the moment we got to lima auto mall it was as if we wereexpected and greated as good people to deal with. I was wanting a better deal but I am very trusting as a up front buyer , not one to haggle with . Dave was on the ball as what are needs were as when we finished our paper work Dave had all our stuff in the hhr and all key and fobs in order. It is good to see a person on the ball as to what is going on around him. The shop was nice and organized ,as a retired shop teacher that is a good sign of people who cae what is all around them. Was great to see people working as a team :-) Thanks , Robert and Barbara Booth

Cedar555

Aug 13, 2014

The process of buying the car and working through the details was excellent and quick. Getting the car delivered was slower than discussed during purchase and a bit of a hassle but in the end got the car I wanted. Thanks

A&AWarren

Jul 30, 2014

My husband and I just bought a 2014 Dodge Charger from Sean and had the BEST car shopping experience EVER! It was a quick, entertaining, no hassle experience. Definitely have loyal customers here...as long as it's a Dodge.

marcollins11

Jul 30, 2014

I searched all over the internet for the new body 2014 ltz. Lima auto mall had one of the best prices around and the car is certified with a good warranty. My first search was for just a used 2014 but the salesman Sean Sanders explained the importance of a vehicle being certified. I appreciated him taking the time out to explain. He didn't seem to be a pushy salesman, just wanted to make sure I had the best knowledge going forth on my car search. I like the fact that I didn't feel pushed into buying at lima. No pressure and very informative salesman, I feel thats what most car buyers want from a car dealership. I decided to go check out the car at the lima auto mall, it was about a 2 and half hour drive. I got there around 7:30 and they close at 8:00. I was at the auto mall after close of business hours and didn't feel any pressure to hurry up and buy or leave. The sales people were very friendly. I decided to purchase my vehicle at Lima auto mall. Sean was GREAT at working with me to get to a price I felt comfortable with. The finance guy was AWESOME as well. He also gave me some good advice about finance and answered my questions.

Mommyof4GreatGirls

Jul 26, 2014

This was our second time buying from Lima Auto Mall!! Sean and Ryan were very helpful and we got a great deal on our 2013 Yukon XL! Thanks so much to both of them! We would highly recommend Lima Auto Mall and both Sean and Ryan!! We will be back again.

rhonigford1

Jul 17, 2014

friendly and knowledgeable sales people, No pressure sales and very helpful throughout the buying process and continue to be helpful after the sale. Thanks Joslyn and Joe I love my new camaro!

Huggy1967

Jul 13, 2014

These guys treated me very professionally even though I did not have the best credit score!

huggy1967

Jul 13, 2014

These guys gave me the best deal I could have ever imagined with a not so perfect credit score!They gave me the best price and interest rate! I was in and out of the dealership within 1-hour.

HBed

Jul 1, 2014

We have been looking for a very specific Chevy van for a while. We saw one listed online and called the dealership to see if it was still available. We spoke with Dave, he verified that it was still available, and we let him know that we would be over to see it in about an hour. When we arrived, the vehicle we were interested in was sitting out front ready and waiting for us. We test drove it and immediately decided to buy it. Dave worked with us to finalize the buying process quickly and painlessly. We moved on to finish the paperwork with Tod and he was very efficient and professional. We appreciate the quick service from all involved!

diane

Jul 1, 2014

No pressure, all questions we asked if he didn't know the answer he found the answer out for us. We didn't take the vehicle with us that day. We left it so it could get some details done on it. Very good about making phone calls as to when it was ready for pick-up. It looked great when we picked it up. Got a good price on the vehicle we traded in.

H_Bednar

Jul 1, 2014

We have been looking for a very specific Chevy van for a while. We saw one listed online and called the dealership to see if it was still available. We spoke with Dave, he verified that it was still available, and we let him know that we would be over to see it in about an hour. When we arrived, the vehicle we were interested in was sitting out front ready and waiting for us. We test drove it and immediately decided to buy it. Dave worked with us to finalize the buying process quickly and painlessly. We moved on to finish the paperwork with Tod and he was very efficient and professional. We appreciate the quick service from all involved!

BSSALSBSS

Jun 29, 2014

Dave was great! Kept in contact with us throughout the process until we could get there to get the vehicle! We absolutely love our new SUV Thanks again Dave

Lucas Peyatt

Jun 16, 2014

I had stopped in to get the trade in value for my old Buick Lucerne, I had previously spoke with Joslyn E when my roommate purchased a used vehicle from Lima Auto Mall. I liked how friendly the staff was, they did not complain about my odd barrage of questions about everything under the sun. So I knew then that my next vehicle purchase would be from Lima Auto Mall. After speaking with Joslyn E, we walked around the dealership looking at cars. She did not try to steer me towards anything I wasn't interested in, and gave me honest opinions and feedback on the vehicles they have there. After looking around a bit I saw a Buick Regal that I was interested in, and about two hours later (I did not have any tax paperwork on me for financing) I drove away in my new car. I had a few small issues which were quickly addressed and resolved. I would recommend them to anyone needing a new or used car or service. Even after the purchase I never had that "we have your money now leave us alone" feeling that I had at the dealer I purchased my previous car from.

lucaspeyatt

Jun 16, 2014

I had stopped in to get the trade in value for my old Buick Lucerne, I had previously spoke with Joslyn E when my roommate purchased a used vehicle from Lima Auto Mall. I liked how friendly the staff was, they did not complain about my odd barrage of questions about everything under the sun. So I knew then that my next vehicle purchase would be from Lima Auto Mall. After speaking with Joslyn E, we walked around the dealership looking at cars. She did not try to steer me towards anything I wasn't interested in, and gave me honest opinions and feedback on the vehicles they have there. After looking around a bit I saw a Buick Regal that I was interested in, and about two hours later (I did not have any tax paperwork on me for financing) I drove away in my new car. I had a few small issues which were quickly addressed and resolved. I would recommend them to anyone needing a new or used car or service. Even after the purchase I never had that "we have your money now leave us alone" feeling that I had at the dealer I purchased my previous car from.

Christie H.

Jun 15, 2014

I have been searching within a 100 mile radius from my house for a Jeep Wrangler Unlimited. I had been looking for about 6 months (had certain specs, price, etc that I wanted) by the time I came across the one at Lima Auto Mall. And, of course, it was 100 miles away, so I did a lot of the early work via phone with Steve Morrison. Steve was very warm, friendly, and respectful and didn't give me the run around. I told him what I wanted and he was up front with everything regarding the Jeep I purchased. The financing through their listing on cars.com was simple and easy to understand. Once I was at the dealership, Aaron Brougher was extremely helpful and very thorough in explaining my financing options and was able to get me into the payment I had budgeted for. It had been quite a few years since I had purchased a vehicle. I honestly went in expecting the schmoozing and the wheeling and dealing to take place. I expected a lot of hidden fees and last minute "oh, by the way..." surprises that would result in the bottom line price of the car being very different from what we had begun with. This was not at all the case. The whole experience was extremely easy and every single part was explained thoroughly along the way--Aaron even gave me a heads up about the 1% sales tax I would have to pay to register my Jeep in Indiana due to the differing sales tax rates between Indiana and Ohio. How nice it was to be able to plan ahead knowing that was going to happen rather than getting hit with that surprise at the BMV! In all, it was actually 106 miles from my house to Lima Auto Mall and I will drive there again for my next vehicle! Thanks so much, guys!

christielouise

Jun 15, 2014

I have been searching within a 100 mile radius from my house for a Jeep Wrangler Unlimited. I had been looking for about 6 months (had certain specs, price, etc that I wanted) by the time I came across the one at Lima Auto Mall. And, of course, it was 100 miles away, so I did a lot of the early work via phone with Steve Morrison. Steve was very warm, friendly, and respectful and didn't give me the run around. I told him what I wanted and he was up front with everything regarding the Jeep I purchased. The financing through their listing on cars.com was simple and easy to understand. Once I was at the dealership, Aaron Brougher was extremely helpful and very thorough in explaining my financing options and was able to get me into the payment I had budgeted for.It had been quite a few years since I had purchased a vehicle. I honestly went in expecting the schmoozing and the wheeling and dealing to take place. I expected a lot of hidden fees and last minute "oh, by the way..." surprises that would result in the bottom line price of the car being very different from what we had begun with. This was not at all the case. The whole experience was extremely easy and every single part was explained thoroughly along the way--Aaron even gave me a heads up about the 1% sales tax I would have to pay to register my Jeep in Indiana due to the differing sales tax rates between Indiana and Ohio. How nice it was to be able to plan ahead knowing that was going to happen rather than getting hit with that surprise at the BMV!In all, it was actually 106 miles from my house to Lima Auto Mall and I will drive there again for my next vehicle! Thanks so much, guys!

DE1045

Jun 12, 2014

First Cadillac I've bought & am well pleased with the car. Buying experience was pleasant. Very friendly staff, but Joe Shaw is a very tough negotiator. I got a great car but at Joe's price not mine. It was a fair price with a warranty so overall I'm happy so far. I would buy from them again.

zoswald18

Jun 3, 2014

As I was looking for a car online, I stumbled upon a vehicle that matched everything I was looking for. My next step was to e-mail the dealership and make contact with a sales person. When I was contacted, in a very timely manner, my questions were answered without any hesitation or lengthy duration. If it was not for Dave, I probably would still be looking and second guessing every car I saw that matched my criteria. Dave, made sure that I was comfortable during the whole experience. Texting me, calling me, keeping in contact with my since I was 90 miles away from the dealership. When I arrived at the dealership, he had the vehicle ready and did not waste a second of my time. With nothing but honest answers, a great experience, and an exceptional staff around him, Dave and Lima Auto Mall made my first car buying experience one I will never forget. I would recommend Lima Auto Mall and Dave to anyone.

telzo

May 28, 2014

Dave's survive completely exceeded my expectations, after having cars sold out from under me in the past Dave held the car for me for a week and a half before I was able to drive from two states away to pick up and finalize the mustang, the car completely exceeded my expectations I couldn't ask for a better quality of vehicle, price, and services

Glenn

May 27, 2014

Service department was GREAT! Talked to our salesman (Chase Martin) and he made sure we were happy with our vehicle.

Judith

May 26, 2014

This was our first time dealing with the Lima Auto Mall service department. I was very impressed with the professionalism of your employees and with the service that was provided.

Saharasailor

May 23, 2014

I traveled from Toledo to Lima Auto Mall to see a specific vehicle they had listed on Auto Trader. From my very first email contact through the financing process, the people at Lima Auto mall were friendly, interested, and a pleasure to deal with. Todd was waiting for me when I arrived, answered all my questions, and had the car ready for a test drive. Most importantly, I felt no high pressure to buy. I would recommend Lima Auto Mall and Todd Tetreault to anyone. It was definitely worth the drive.

Nicole

May 21, 2014

I had to pull my car over at a gas station because it overheated. The service manager happened to be there at the same time and assisted me then gave me a ride. I left my keys with him and the tow truck got them in the morning. He gave me a generous discount because it was a known issue but not a recall and I have only had the car 3 years. I have purchased 3 new vehicles from Lima Auto Mall and this is testament as to why. They always offer exceptional customer service and go above and beyond.

bheidepr

May 19, 2014

Finally a dealer who gets how to work with and talk to customers. I appreciated how I was treated when I drove up in my old vehicle while looking at a $40k one. I was quickly taken care, given a test drive, I was not talked down to or intimidated in any way during the sales process. I traded in a vehicle so there was a little negotiation in regards to that. There was no BS in how they dealt with me. I appreciate the honest and upfront conversation. I was given a fair deal and was walked through each step of the process.Dave was kind, courteous and an absolute professional all along the way. He followed up with me a few times after I left to ensure all was well and if I was happy. He did not call trying to upsell, but to simply make sure I was happy. Where does that EVER happen anymore??? I will buy my next vehicle from Lima Auto Mall and Dave Osbon.

Dannyray

May 17, 2014

Dave drove 4 hours to deliver my wife's Suburban. He adjusted his schedule to fit her day. Once here, he was very professional and pleasant. Great experience.

Stephen

May 16, 2014

My problem couldn't be fixed without great expense, and since it's something not necessary for the operation of the vehicle, I passed on the repair.

Dr Danny Westmoreland

May 16, 2014

Great buying experience Great buying experience Once I spoke with Dave and told him what I was looking for as a gift to my wife, he set me up with a great vehicle. He was quick to get to a deal that I liked and then went way beyond to make my experience a good one. He delivered the Suburban to my home to surprise my wife which was a four hour drive. He was very thorough in the paper work and details of the car presentation. I have developed great trust in him from this point own.

Danny Westmoreland

May 16, 2014

Great buying experience Once I spoke with Dave and told him what I was looking for as a gift to my wife, he set me up with a great vehicle. He was quick to get to a deal that I liked and then went way beyond to make my experience a good one. He delivered the Suburban to my home to surprise my wife which was a four hour drive. He was very thorough in the paper work and details of the car presentation. I have developed great trust in him from this point own.

Beth

May 10, 2014

was able to get my vehicle in in a timely manner. gave me a rental (Cadillac) while I was inconvenienced having to leave my car in the shop for a couple of days. Appreciated having this quality car for getting back and forth to work

babybrat1313

May 8, 2014

Rick went above and beyondhis help with us finding a car and with getting everything ready for the car he is a great employee and I would recommend him and the dealership to anyone who's looking for a car. thank you for the wonderful experience that I had and if I ever need another car I will definitely come back there

Navybetty

May 4, 2014

Marc was willing to help us even tho the weather was very rainy. Very friendly and willing to help us anyway he could...went back on Friday to pick up my floor mats that had been cleaned and the staff in the detail area were great and vaccumed the Durango up and ran it thru the wash. They even cleaned up what the other detailer hadn't cleaned .Now waiting on the carfax and owner's manual and having the key phob fixed...

Richard

May 1, 2014

It was pleasant. I was kept informed and didn't have to wait too long. The repairs seem to have taken care of the problem.Thanks,

James

Apr 30, 2014

YOUR WAITING ROOM HAS SOME FREE FOOD AND DRINKS, AND THE SNACK/DRINK MACHINE ARE VERY MINIMAL IN PRICE.......YOUR WAIT TIME ALWAYS SEEMS TO GO FAST, AND THE FOLLOW UP IS FREINDLY WITH POSSIBLE THINGS TO BE DONE IN THE FUTURE

dhaigh

Apr 28, 2014

Stacia was a pleasure to work with. We were on a tight time line to find our son a vehicle before we had to head back home to Florida. Stacia kept in contact with us and the overall experience was a positive one. I would definitely refer family and/or friends.

Gary

Apr 26, 2014

I, at this point, can only offer high ratings for your dealership. Not at any point did I feel pressured or uncomfortable. I told Steve (my salesman) after he walked me through all the features of the car and how to set up and operate the various features, that I had NEVER had any salesman explain the features completely and satisfactorily as he did with the many cars I have purchased over the years. Thank you for a pleasant buying experience.

Diane

Apr 26, 2014

Had a flat tire on my way back from lunch. They were very helpful and quick to respond to my problem. They came and picked me up and took me to work as a did not have a spare tire I was advised to call roadside assist.

Cara

Apr 25, 2014

The associates that I have dealt with have always been wonderful and plesent and caring. I would recommend to all my friends to go to Lima Auto mall for their next vehicle. They are top notch to me!

OliviaLee

Apr 24, 2014

My husband and I drove an hour to to get a chevy equinox we fell in love with. We had been looking for a used suv for weeks and were so happy to find one that fell in our budget. We worked with Chase in the beginning - he was extremely friendly and easy to talk to. We felt like he did a good job in selling us the car. The car was used, so there were quite a few scratches and scuffs around the exterior. Chase explained that it would be no problem getting the equinox detailed to ensure it looked great when we took it off the lot. After deciding to purchase the vehicle, we had to leave and come back towards our hometown to get the paperwork and details done through a local credit union ( better interest rate). When we went back to pick up our car (2 days later), it had not been detailed as it had been promised it would be by Chase (who happened to not be there when we picked it up). Rick, another sales consultant was there as I was explaining why I was upset and he took the initiative to get us taken care of. So, we ended up taking the car home that day and he had someone come pick it up from our home the next day to take back to the dealership to be buffed and detailed. The driver then brought our car back to us looking much better that same evening. So, thanks to Rick our experienced ended as well as it began. I'm not sure if maybe this ended up just being a lack of communication, or something slipping through the cracks, but I felt like we were blew off when we showed up and the car hadn't been touched. When Rick made sure to follow through with everything and get us taken care of, I felt much better about the situation. Overall the experience was pretty good.

Charles

Apr 22, 2014

I called about a tire problem & got a appt.My situation was taken care of quick & efficiently.Have always recommended Lima Auto Mall since I bought my car.

Knocca

Apr 20, 2014

From the moment I drove into the lot until the moment I left the experience I had at Lima Auto Mall was wonderful. Dave greeted me at the door and was friendly and patient while I made the decision regarding the purchase of the vehicle. Both he and Aaron were very helpful and worked hard to find a deal that was within my price range and payment range. I couldn't have asked for a better experience.

Carol60

Apr 18, 2014

Dave was very helpful when we were looking on line for a camero. He answered all my questions, gave us a rough estimate of our trade,which was right on after their test drive. Dave and Ryan were both very personable, very customer oriented, and great sense of humor.Our day was long, but both Dave and Ryan made it a pleasant trip. I would recommend them to all my friends.

JPool17

Apr 18, 2014

My son and I planned a trip to Ohio to visit UNOH so I thought I'd use my free time while he was on campus and "window shop" for a used car. I did some research and found Lima Auto Mall.com. I searched their available inventory and found a few cars I wanted to test drive but I was dreading car shopping, I was an out of towner, didn't have my husband with me and I had my teenager in tow. When I arrived Saturday morning, Todd greeted me, I told him what I was looking for, he got the keys and I went for a test drive. As quick as that. He was very helpful, knowledgeable and I actually enjoyed my drive. No pressure from Todd when I told him I needed to think about it. I left the dealership, went to a few other dealerships and decided I wanted the car at Lima Auto Mall so I returned. I told Todd I had to pick up my son and had little time to haggle. We discussed price, got my car appraised for the trade in, got my loan approved (at a low APR), they detailed the car, filled it up and then Todd showed me how to "operate" the car. (Safety features, Sync bluetooth to my phone, OnStar, Sirius etc, all the things my 14 year old car didn't have). Then, I was off in my new car! I did call the dealership an hour later because I couldn't figure something out. Again, Todd to the rescue! He offered to drive to my location and show me but I opted for his phone help. Once he walked me through it, we were headed back home in my new car. My husband and I buy a car every year or two so this wasn't my first experience at a dealership but it was my first positive experience. We will gladly make the 8 hour trip to buy from Lime Auto Mall again. I'm happy, my husband is happy and we will be back next fall to buy my son a 4x4 or AWD at Lima Auto Mall. Because of my experience buying the car, I have faith that the service department will operate in the same professional manner. Although I didn't have to have any service work done, It puts me at ease knowing that when my son is away at college, he will have the service department at Lima Auto Mall to do any repair work on his vehicle if needed. It's one less thing for me to stress about.

Richard

Apr 17, 2014

A pleasant expeience. I was taken in at the time they said. They then offered shuttle service. I waited in the waiting room and had a cup of coffee and in just under an hour they brought me my keys. As I left most all of the service people smiled and spoke. It was mot plesing

sstuckey30

Apr 17, 2014

We really enjoyed working with Steve. He was friendly, understanding, fun, and got us the best deal he could. Aaron tried his hardest to find us the best interest rate and financing possible! We were in a hurry and he was quick but through. Great Job Guys! However, for anyone trading a vehicle in they use AutoTrader.com the section what is my trade value. Considerably less money than KBB.

Gwen

Apr 15, 2014

It was great. Comfortable waiting area. The service people very nice and friendly. Everything was explained in great detail. Would definitely recommend Lima Auto Mall to friends and family.

Valerie

Apr 12, 2014

All the staff I encountered were professional and friendly. I was offered a ride to the mall as a courtesy. The building and garage was spotless and very inviting. Very positive visit.

afannin257

Apr 9, 2014

Hands down the best car buying experience, I have ever had. I live 2 hours away from Lima and found a vehicle, me and my wife really liked online. Our car dealership here locally did not have anything we were interested in. I made a call to find out more about vehicle, and was put in touch with Dave Osborn. With a small deposit he was able to hold vehicle till I could come and look at. Had it not been for the excellent conversation with Dave, we could have been in and out in less than an hour. The loan was already taken care of and paperwork as well. All I had to do was sign and drive away vehicle. All the stuff you spend hours in a dealership taking care of was already done, which is nice when you are 2 hours away. I have already recommended Lima Auto Mall to my friends and family.

Robert

Apr 8, 2014

Enjoyed the friendly atmosphere. Lima auto mall tries everything in their power to help you get into a new car. Was very pleased with the results. Most importantly, Steve Morrison is a great salesman. Honest salesman!!

CoachDave

Apr 7, 2014

Chase Martin was most helpful in helping me get into the car that I wanted. He was excellent in his knowledge, willingness to answer my questions and help me. I felt as if I was working with a friend and by working together there were no surprises. I spent many hours with Chase through the test drive and the next afternoon we worked from One PM until I drove off the lot in my new car well after closing time. Chase never pressured me and never said anything about the dealership being closed over an hour when we finished. The only bad thing about Chase is that he is very gullible, since it was April Fools Day the Finance Manager and I played a prank on Chase. He took it hook line and sinker, and then laughed about it. Chase made the buying experience very enjoyable and today I consider Chase my friend and salesman for as long as I buy cars.

CoachDave

Apr 7, 2014

Chase Martin was most helpful in helping me get into the car that i wanted. He was excellent in his knowledge, willingness to answer my questions and help me. I felt as if I was working with a friend and by working together there were no surprises. I spent many hours with Chase through the test drive and the next afternoon we worked from one PM until I drove off the lot in my new car well after closing time. Chase never pressured me and never said anything about the dealership being closed over an hour when we finished. The only bad thing about Chase is that he is very gullible, since it was April Fools Day the Finance Manager and I played on Chase. He took it hook line and sinker. Chase made the buying experience very enjoyable and today I consider Chase my friend and salesman for as long as I buy cars.

Lora

Apr 6, 2014

The Lima Auto Mall always has a friendly staff and clean facility. The work is always accurate and on time! That's important to me!

Mark

Apr 3, 2014

Our experience at your dealership is ALWAYS excellent, from the first phone call, until we pick our car up. Customer service is great, service is great and very prompt - we are always happy when we bring our vehicles there for service.

Wrigglee

Apr 1, 2014

Chase was great to work with! He made looking for just the "right car" and trying them out an enjoyable experience!Chase spent a lot of time with us and made sure we were happy with our purchase!Tod was easy and pleasant to work with. He made the purchasing process simple and easy to understand. He worked me to get the right price and wasn't pushy! Tod wanted to make sure I was satisfied and happy! I would recommend Chase, Tod and entire Lima Auto Mall to anyone! Thanks guys!!!!

Scott

Mar 29, 2014

Mike was very professional in selling us our new traverse.never felt any pressure and answered our questions fully and was very patient.aaron was also very professional and very informative

markharper

Mar 29, 2014

I made my first inquiry into this vehicle through AutoTrader.com and Dave responded to my request very quickly. Throughout the process (I am not a quick buyer) Dave provided excellent customer service. He answered all my questions quickly and we were able to work out an agreement that satisfied my needs. He was extremely helpful and supportive throughout the process. The 1st time I actually met him was the day we picked up the Jeep. I brought my family with me and he treated us all with the utmost respect and made us feel like valuable customers.My experience with Dave and the Lima Auto Mall was very positive and I would, without hesitation, recommend them to family and friends for their future vehicle needs.

Charles

Mar 28, 2014

Quick & friendly service.Everyone was very nice.Have recommended Lima Auto Mall since I bought my Captiva & will continue to do so.Everyone values friendly & courteous service.

Gail

Mar 28, 2014

As always, you have exceeded my expectations. You were able to get me in for an oil change quickly. You made my experience very pleasant. This is truly customer service!

73jeff

Mar 28, 2014

Truley a pleasureable experience in recent purchase of two used vehicles. Rick and Tod went out of their way to ensure we received a fair and hassle free experience. Rick went out of his way to ensure we found the vehicles we were interested in. Rick even called us to let us know about a new incentive program from GM that went in effect before we actually finalized finances on the Equinox which really benefited us and enabled us to pick up the SUV earlier than we expected.Tod was extremely personable and found attractive financing for our daughter's Malibu. Even when he had to re-do the paperwork on the Equinox, he remained very personable and extremely informative. Ryan worked with Rick to get us the best deal. Thanks to all of these gentlemen for making our two purchases a great experience.

Stewart69

Mar 28, 2014

Both Chase and Aaron were very knowledgeable and helpful. It was a pleasure to work with them and we look forward to returning to the Lima Auto Mall for routine service.

etremont

Mar 27, 2014

todd was great. he was always reachable to answer my questions, gave me a good price, prepared the car well for pick-up, and made the whole buying process extremely easy.before dealing with todd, i and spoken to a couple other sales people in both wyoming (where i'm from) and ohio. todd was clearly the most helpful and interested in having my business. i would definitely work with todd again and recommend him to others.

Kristin

Mar 26, 2014

I am sooo glad I decided to purchase my Cadillac from Lima Auto Mall! Thye made me feel welcomed from the moment I arrived and the service department is first rate! I have always been treated with kindness and respect - something I might add I have NOT recieved elsewhere in town. As a working woman I appreciate the lengths they go ot to make my service experience as specail as my buying experience!! Thansk-you

20140322

Mar 25, 2014

I was very impressed with Lima Auto Mall and would highly recommend them to anyone looking to purchase a vehicle. I have purchased both new and used cars in the past and even though I purchased a used car, I was treated as if I purchased a new car. I have had the experience of purchasing approximately 7 used cars prior to this and this was by far the best experience. My salesman, Todd Tetreault responded immediately to my online inquiry and provided me any information I requested. He was never pushy and treated me with respect. The car was clean and in front of the entrance when I arrived from the Toledo area. Also, he was very knowledgeable and explained everything about the car before I left.

Daniel

Mar 24, 2014

Just another in an uninterrupted series of honestly great experiences. The Lima Auto Mall sets the bar high every visit, and always exceeds it. Strongly, unequivocally recommended.

Joy

Mar 23, 2014

Lima Auto Mall has the best sales staff, service and body shop in the area. No reason to go anywhere else.

mockcpaesq

Mar 22, 2014

Working with Dave was a real pleasure. Once I inquired about the car by phone he quickly answered all of my questions in a friendly and courteous manner but he was never pushy. He also knew what he was talking about. By the time we drove down from Toledo to look at and buy the car he had everything in order to get us out the door in very short order. We were very impressed with this out of town dealer.

brydell

Mar 22, 2014

I've known Steve Morrison and others at the dealership for over 30 years. They're all good people. Bill Timmermeister, the dealer, is a good personal friend.

Mcfly741

Mar 21, 2014

Steve was very friendly and Knowledgeable on our purchase. He stayed past closing just to talk with us and help get the process started for first thing the following day. Steve and Aaron helped get us in touch with a great credit lender and was able to get us our vehicle. Aaron was also nice and friendly.

Gary

Mar 19, 2014

THE SALES PEOPLE I WORKED WITH WAS GREAT, I HAVE BROUGHT OVER 11 NEW CARS AND TRUCKS WITHIN THE PAST 39 YEARS AND A LOT OF USED ONE'S. THIS WAS MY BEST EXPERINENCE YET! THE GREAT PEOPLE AT THIS DEALERSHIP MAKE ALL THE DIFFERENCE. MY NEXT CAR OR TRUCK I WILL BUY FROM YOU GOOD FOLKS, THANK YOU, VERY MUCH FOR YOUR SERVICE.

air3dlc

Mar 19, 2014

Chase greeted us at the door. He was friendly and outgoing. He addressed all of our questions and researched those for which he had no answer. He was very motivated to facilitate reaching terms that were acceptable to us and to the dealership. Once the deal was agreed upon, Chase wasted no time setting everything in motion to complete the transaction. Our insurance company (State Farm) was made aware of the acquisition and we completed all of the requirements to have us covered before we left the dealership. My agent called today to confirm the transaction and was very impressed that the dealership proactively initiated the process, as were we. Chase was the first representative of the company that we met and he made a very positive first impression, one that will be remembered....Excellent!!!Ryan welcomed us and thanked us for considering their dealership. He had a very friendly and personable attitude. After we had agreed to the deal, he came out and thanked us for our patronage. In the course of negotiating, there were instances of levity by all parties which allowed for a heightened level of comfort. Aaron was friendly, thorough and efficient. The paperwork phase progressed smoothly. There was only one hitch that was not a deal breaker. We came prepared to pay with two credit cards, but we were told that company policy allowed them to only accept up to $4000.00 on a card. It wasn't made known to us until we were in the final stages of the process. We didn't have a check, so they processed $4000.00 on the card and their representative will pick up our check with the balance at our house (100 miles away). As I write, a check for the balance is awaiting their arrival. We made an auto purchase a couple of years ago, at another dealership, that allowed us to pay with the cards. When making a future purchase, Lima Auto Mall will be at the top of the short list for our consideration. Our business with two dealerships in the past was reminiscent of dealing with the mafia and is the main reason they were not even on our long list.

conster

Mar 19, 2014

marc was very knowledgeable and patient knowing I was reluctant to buy at this time. with gentle prodding I drove the car on Tuesday and pick the same car up as a purchase on Wednesday. marc explain every bell and whistle on the car prior to and after buying the car. having used the service dept. for another vehicle I knew this is where I would purchase another car. thank you marc for your time and patience knowing this was a big step for a retired person.

Mark and Rob

Mar 18, 2014

Working with Dave was a real pleasure. Once I inquired about the car by phone he quickly answered all of my questions in a friendly and courteous manner but he was never pushy. He also knew what he was talking about. By the time we drove down from Toledo to look at and buy the car he had everything in order to get us out the door in very short order. We were very impressed with this out of town dealer.

jfletch

Mar 18, 2014

I was greeted the moment I walked into Lima Auto Mall, Mike went to the lot and drove the 2014 Cruze I was interested in right to the door. When went for a test drive as he explained the features of the vehicle. This is the second time I have leased a Cruze, I just love to drive the car. During the time I was there getting things ready to drive my new Cruze home, every salesperson greeted me with either Hi, or Good Morning. I have recommended Mike to family and they have purchased a vehicle as well. Excellent dealership and staff.

HappyCaddy14

Mar 15, 2014

I had a recent job change that required more driving than my current lease could afford. I explained my situation to the team at Lima Auto Mall and I had very strict criteria for what I was looking for in a vehicle that I will be spending a lot of time in. After about a week of texting and calling back and forth they found me the exact car I was looking for down to the color combination and features I wanted. They worked above and beyond to get me a great rate (even better than my own credit union could get me), and the price was more than fair considering the amount of attention I felt I received. They even gave me more than AutoTrader Trade-In Marketplace could get me for my lease I had to trade-in! These guys stepped up in all facets of this deal and my 2014 Cadillac even has a LIFETIME warranty. Talk about peace of mind and a worry free process! The absolute best car buying experience I've ever had! I'll definitely be back for my next vehicle! Thank you guys so much for being honest and open with me during every step of the process. You made it easy!

happycaddy14

Mar 14, 2014

I had a recent job change that required more driving than my current lease could afford. I explained my situation to the team at Lima Auto Mall and I had very strict criteria for what I was looking for in a vehicle that I will be spending a lot of time in. After about a week of texting and calling back and forth they found me the exact car I was looking for down to the color combination and features I wanted. They worked above and beyond to get me a great rate (even better than my own credit union could get me), and the price was more than fair considering the amount of attention I felt I received. They even gave me more than AutoTrader Trade-In Marketplace could get me for my lease I had to trade-in! These guys stepped up in all facets of this deal and my 2014 Cadillac even has a LIFETIME warranty. Talk about peace of mind and a worry free process! The absolute best car buying experience I've ever had! I'll definitely be back for my next vehicle! Thank you guys so much for being honest and open with me during every step of the process. You made it easy!

JDaulton

Mar 13, 2014

We called the dealership at 430p to see if they would be able to do any financing that late in the day, or should we come the next day. Dave advised to complete the online financing application and they would begin work while we driving to the dealership. We arrived at the dealership at 540p (they closed at 6p). The car was waiting out front for us, and warmed up. We test drove the car and decided to buy it. Aaron worked with us on the financing and we finished up around 7p. Dave and Aaron did a great job working with us, and we appreciate them staying late to complete the deal.

JeffDaulton

Mar 13, 2014

We called the dealership at 430p to see if they would be able to do any financing that late in the day, or should we come the next day. Dave advised to complete the online financing application and they would begin work while we driving to the dealership. We arrived at the dealership at 540p (they closed at 6p). The car was waiting out front for us, and warmed up. We test drove the car and decided to buy it. Aaron worked with us on the financing and we finished up around 7p. Dave and Aaron did a great job working with us, and we appreciate them staying late to complete the deal.

Pete5159

Mar 8, 2014

I had already done research on price of vehicle I wanted so I went to dealership intending to only research financing and my payment options. To my surprise salesman was able to find a vehicle my wife and I liked and work out the financing so that I was able to get the payment I was wanting. Salesman and finance manager also stayed several hours late to help us wrap up all paperwork in one evening!

Berean37

Mar 7, 2014

Lima Auto Mall made things easy. Very efficient and friendly experience. They really know what they are doing it really is hassle free. Never "pushy". Their website has a lot of information so that you can zero in and research what you want before going to the lot. What you see on the site is what you will see on the lot. Once you are there, they will answer any question about the vehicle. I would definitely recommend these folks.

taxpayer

Mar 7, 2014

In the past I bought from this dealer, not bad service. Here lately not so much. I looked at a 2013 Camaro almost a year ago and was offered it, out the door for less than 41,000. I waited for quite a while, then seen it was still sitting there on the lot. I inquired about it once again, the exact same car. This time they wanted more than 45,000 out the door. I could but the 2014 for that! I had the same guy that wrote both estimates and I reminded him of the previous deal on the 2013. They wouldn't even honor the previous deal. Sounds like they really don't care about repeat customers. I think I will deal with Delphos who at least still have that small town personal connection to their customers.

rwalter85

Mar 5, 2014

This is a clean dealership and they have professional and courteous people. Service and sales department are great areas to work with. They want you in a vehicle that you will be happy with and with in your price range. The service department makes excellent recommendations when having your vehicle serviced. Everyone here gives the best 5 star service when and where they can. The vehicles of all calibers are clean in and outside of the building. They strive for excellence every time I walk in. Keep up the great work everyone! Thank you for wonderful service from Steve Morrison, my sales rep. He treats you like a person who has a need and he wants to help you get there.

cfranks

Mar 5, 2014

Very friendly good to deal with .I got a good quality truck and wasn't pressured into buying it thank you actually enjoyed the time at the dealership

Jeannie Kramer

Feb 28, 2014

My husband and I went to Lima Auto Mall on February 27, 2014 to buy an Equinox for me. The salesman that helped us was Todd Tetreault. He treated us great with respect and found us the best deal that we could get for our money and what I would need. We ended up buying an 2014 Equinox. Todd you were great thanks for great experience you are the best.

Dylan_Carter

Feb 28, 2014

I have given an excellent rating to lima auto mall and the people I worked with because they where genuine to me and where really interested in doing business with me. I am very pleased how they treated me. I was treated very well and they did all they could to get me into the car I fell in love with. The dedication they showed to me has insured me to be a life long customer as long as they keep there customer service up. I will be recommending the Lima Auto Mall to everyone I know searching for a new or used car.

rhilvers

Feb 28, 2014

Marc Crowder is an excellent salesman. He help us thru the whole leasing experience.Made sure we go all rebates, incentives & discounts. Explained everything. Plus hehas a great sense of humor, anyhow we think so. We thank Marc plus we got a great car !Keep up the good work.

jeanniekramer57

Feb 28, 2014

My husband and I went to Lima Auto Mall on February 27, 2014 to buy an Equinox for me. The salesman that helped us was Todd Tetreault. He treated us great with respect and found us the best deal that we could get for our money. We ended up buying an 2014 Equinox. Todd you were great thanks for great experience you are the best.

DylanCarter

Feb 27, 2014

I have given an excellent rating to lima auto mall and the people I worked with because they where genuine to me and where really interested in doing business with me. I am very pleased how they treated me. I was treated very well and they did all they could to get me into the car I fell in love with. The dedication they showed to me has insured me to be a life long customer as long as they keep there customer service up. I will be recommending the Lima Auto Mall to everyone I know searching for a new or used car.

noblinj

Feb 27, 2014

I stopped in after work to view a specific 2014 Silverado I had seen online. They worked hard and fast to get me into my new truck. The entire sales staff was friendly and willing to do what it took to make my experience an enjoyable one.

Vera

Feb 26, 2014

As always, excellent service and workmanship. I trust in the recommendations for work to be done and the quality of the work completed. Nice to have this reassurance.

tinamarie2103

Feb 24, 2014

this was a very pleasant experience for me. it didn't take too long, all my questions got answered and I would recommend them to frends.

Rachel Walter

Feb 21, 2014

This is a clean dealership and they have professional and courteous people. Service and sales department are great areas to work with. They want you in a vehicle that you will be happy with and with in your price range. The service department makes excellent recommendations when having your vehicle serviced. Everyone here gives the best 5 star service when and where they can. The vehicles of all calibers are clean in and outside of the building. They strive for excellence every time I walk in. Keep up the great work everyone! Thank you for wonderful service from Steve Morrison, my sales rep. He treats you like a person who has a need and he wants to help you get there. I could go on and on.

hawk1eye

Feb 20, 2014

I first thought I was going to have some problems when there was some confusion on the original price of the vehicle. I took the quote home and did my homework and crunched some numbers. I came back a day later and made my offer and it took a few times and an agreement was made. I just wish I had asked for a second set of keys; because I found out later that the key was a special key that had a chip in it and it had to be made by a dealer and ended up costing me $70. The sales person was good to work with and had a good personality and not aggressive.Overall, good experience and I am pleased with my purchase.

Hager

Feb 18, 2014

I think your dealership is very trustworthy and the employees are all very friendly and knowable. They know what they are doing.Hager Mosley

Ray

Feb 18, 2014

I was very impressed with the buying experience I had at Lima Auto Mall. I purchased a 2013 Chrysler van and everyone I came into contact with was cordial and helpful. On the day I picked up the van it was clean and ready to go. They were supposed to install 2 new tires but had trouble getting them in time for delivery. The solution was that they gave me the choice of bringing the van back or reducing the price of the van by the amount the tires cost. Since I live 50 miles away, I chose the latter. After 3 months, we love the van and will certainly contact Lima Auto Mall when it is time for another vehicle. These folks are great to do business with!

crystalhart

Feb 16, 2014

Treg was very personable and helpful. He made my buying experience enjoyable. I would recommend him and lima auto mall to anyone looking for a vehicle. Thank you.

Albrown2

Feb 15, 2014

I have rated these gentlemen 5 star being that they were extremely helpful. Stayed checking in on me and was not rude by any means. I recommend this dealership to anyone. They will work with you and make sure you come out of there with the car you want! I felt at home while at Lima Auto Mall.

Max2014

Feb 15, 2014

Our experience was exceptional!! Richard spoke with a young man on the phone prior to coming to the dealership, and when we arrived we were greeted by Treg and he had the vehicle they spoke about already parked a the front door for us to view. Treg showed us other vehicles we might be interested in so that we could compare all options. Treg gave us plenty of time alone so we could compare our notes.At NO TIME did we feel pressure from Treg or anyone else at the Dealership to make a decision. Once we made up our mind, we agreed upon the terms of our trade in and the new vehicle and completed the deal. Everyone at the Dealership was friendly and helpful and we will highly recommend others to visit the Lima Auto Mall., We have purchased several vehicles in our 42 years of marriage and this was by far the MOST pleasant car buying experience wehave ever had.

zoner1957

Feb 15, 2014

Lima auto mall was outstanding from when we purchased the 2013 equinox, when the vehicle was totaled getting all the paper work in from gap insurance and then getting into a 2014 equinox we felt Mike and Aaron went above and beyond.

Julie

Feb 12, 2014

they are always courteous, prompt, and takes care of any concerns we may have. They go out of their way to make us feel very comfortable and important.

Max

Feb 12, 2014

During a routine service inspection when my Impala was in for an oil change, the Lima Auto Mall discovered a problem which needed to be corrected. The oil leak was corrected to my satisfaction in a timely manner. Thanks for your attention to the details.

Lora

Feb 12, 2014

Everyone is always friendly and helpful. My car was fixed and ready for pick up exactly when they said it would be ready!

cweiklea

Feb 8, 2014

We received excellent service from the moment we were contacted by your staff. The service continued throughout our entire experience with our purchase. Your staff went above and beyond the call of duty. Todd was very courteous and assisted us with all the needs we had. We really appreciated the calls from Dave as well. Your entire staff that we had contact with went the extra mile to make this a good transaction. We love the vehicle and are thrilled we were able to deal with your dealership. Thank you for all you did to meet and exceed our expectation.

Shannon

Feb 7, 2014

Everyone always goes above and beyond. I've dealt with some of the same employees previously when I bought my first brand new car & they were just as attentive then as they were today. They knew exactly what I wanted and came through wonderfully.

Amber Schnipke LPN

Feb 5, 2014

I loved my whole experience at Lima Auto Mall, I had no plans to walk out with a car that day. I was set on a Cruze but walked out with a Sonic which I am very happy with. Every person I worked with was amazing and I really appreciated all they did to get me into a new car that day. I loved the fact that they took so much consideration on the safety of my car due to me having a young son. I will surely be continuing my car services at Lima Auto Mall and will recommend them to anyone wanting to buy a new car!

Connie

Feb 4, 2014

My service call took longer than anticipated, however the staff was very cordial and provided transportation for me to go to the mall while work was being done. Staff was very helpful and service performed was to my expectations as always. Service department makes sure you are continually informed as to the work being done on your vehicle and any problems that are identified during service call as well as cost for repairs are up front at all times.

Schnips09

Feb 4, 2014

I loved my whole experience at Lima Auto Mall, I had no plans to walk out with a car that day. I was set on a Cruze but walked out with a Sonic which I am very happy with. Every person I worked with was amazing and I really appreciated all they did to get me into a new car that day. I loved the fact that they took so much consideration on the safety of my car due to me having a young son. I will surely be continuing my car services at Lima Auto Mall and will recommend them to anyone wanting to buy a new car!

jb30067

Jan 30, 2014

These guys were great! I live in Atlanta and found the 2013 ATS on Cars.com that they were selling...Marc gave me great details about the car and spent a lot of time on the phone with me walking around it looking for anything to flag...I flew up to buy it and was not disappointed...Gary picked me up at the airport in Dayton and we had a good time chatting on the hour and a half drive from the airport...Super nice guy...Aaron was the finance guy who was knowledgeable and concise... I've never bought a car from 600 miles away so I was extremely apprehensive...Especially a used car...I had even called Marc once and told him I was going to pass...I'm glad I called back and jumped on it...It was a very positive experience and, after nearly a month, I still LOVE this car...These guys are great...

3snjas

Jan 30, 2014

Everyone always goes above and beyond. I've dealt with some of the same employees previously when I bought my first brand new car & they were just as attentive then as they were today. They knew exactly what I wanted and came through wonderfully.

Marknpeg

Jan 30, 2014

We got everything we asked for. The price on the car,trade in value, financing and a pleasant experience. Chase Martin and the finance manager were very professional and helpful in purchasing our vehicle. We had been looking for a few months for a Buick regal gs and the Lima auto mall had one 2k cheaper than other dealers. As they say right on the corner and right on the price. Looking forward to the service experience next. Keep up the good work. Thanks again

Pam

Jan 29, 2014

I took my car in for an oil change and to diagnose the engine light being on. Jamie Ealy was my service person and he did a great job explaining everything to me and getting it taken care of

JB30067

Jan 29, 2014

These guys were great! I live in Atlanta and found the 2013 ATS on Cars.com that they were selling...Marc gave me great details about the car and spent a lot of time on the phone with me walking around it looking for anything to flag...I flew up to buy it and was not disappointed...Gary picked me up at the airport in Dayton and we had a good time chatting on the hour and a half drive from the airport...Super nice guy...Aaron was the finance guy who was knowledgeable and concise...I've never bought a car from 600 miles away so I was extremely apprehensive...Especially a used car...I had even called Marc once and told him I was going to pass...I'm glad I called back and jumped on it...It was a very positive experience and, after nearly a month, I still LOVE this car...These guys are great...

CLWARNER

Jan 28, 2014

Very good experience with the buying process. Vehicle was advertised online, dealer honored price and in fact dropped a couple hundred dollars, and had the vehicle cleaned and ready for test drive and purchase.

Glen243

Jan 25, 2014

I found a SUV I wanted to look at on their web site. I had purchased my existing SUV from them 2 years ago. I called ahead because I am a 2 hour drive from them. Rick was able to do a lot of the pre work over the phone. When we got there the vehicle was better than I had anticipated. We came to terms on the price and I drove it home. It worked out and I'm very happy with the deal I would purchase from them again. No hassle, and everyone was friendly. Great experience. GM

Alain

Jan 24, 2014

I must say I appreciate Joslyn Emberling in sales. She was the only sales person that asked if I needed help while I was waiting. Especially since I have purchased a new caddy every year for the past 4 years while I waited for an oil change.

Meloni

Jan 22, 2014

Great experience with Dave Osbon from start to finish. No games and a modern approach to car buying. Drove up from Columbus to deal with Lima Auto Mall because of bad experiences with local dealers and drove away in a 2013 Escalade ESV. Would come back for another vehicle and would refer to others.

krr1067

Jan 17, 2014

Dave was GREAT. He was very friendly and knowledgeable. I am a hard sell and was really just looking, I told him what I wanted and I was not going to budge. He got me a quote within 15 minutes of hearing my wants and he made the deal happen. When I took ownership of my new truck he covered all the bells and whistle with me. I left the dealership knowing how to work everything. I will defiantly let my friends and family know who they need to deal with. When I am ready to buy my next truck it will be with Dave!

TomVanDyk

Jan 16, 2014

We recently purchased a used 2013 Buick Enclave that we had found on the internet. We have been extremely happy not only with the vehicle but also with the way we were treated and the way the sales process was handled. We could not be happier with all the folks that we met and the way Treg Raines handled the sale from our very first contact with him. We would travel from Grand Rapids MI again to do business with these folks and would recommend them to anyone looking for a new or used automobile.

TMerklinger

Jan 16, 2014

This was my first time buying a car, so it was very nerve-wracking. From the moment I stepped into the door, Eve Brock did everything she could to help me. She was really very fantastic and went above and beyond to not only help me get the vehicle I wanted, but to get the price to what I wanted. Two test drives and a few hours later, I ended up with a lovely 2003 Trailblazer that is just perfect for my driving needs. The finance manager Aaron was amazing also, and was knowledgeable and very friendly. My experience with Lima Auto Mall was great and I shall return for sure the next time I am purchasing a vehicle. Thanks does not begin to describe how I feel!

ScarlettSonic

Jan 15, 2014

I have not had a good experience with buying cars in the past, so I was reluctant to purchase one. However, after arriving at the Lima Auto Mall, Dave Osbon approached me while I was looking at a certified used 2013 Chevrolet Sonic. He was very friendly, very helpful, and very knowledgeable. It made buying a car not as intimidating as I had feared. Dave worked very hard to ensure that I was satisfied with my choice, that the price was something I could afford, and that I was comfortable with the overall experience. I would definitely recommend the Lima Auto Mall for first time buyers, as well as anyone else interested in buying a vehicle, new or used.

scarlettchevy

Jan 15, 2014

I have not had a good experience with buying cars in the past, so I was reluctant to purchase one. However, after arriving at the Lima Auto Mall, Dave Osbon approached me while I was looking at a certified used 2013 Chevrolet Sonic. He was very friendly, very helpful, and very knowledgeable. It made buying a car not as intimidating as I had feared. Dave worked very hard to ensure that I was satisfied with my choice, that the price was something I could afford, and that I was comfortable with the overall experience. I would definitely recommend the Lima Auto Mall for first time buyers, as well as anyone else interested in buying a vehicle, new or used.

biscuitwheels

Jan 13, 2014

From start to finish this was a positive and modern experience. Purchasing a new auto is expensive and full of pitfalls and it is time for dealerships to update and give consumers what they are looking for. An easy transaction with a real price and good service without needless runarounds. We encountered that at Lima Auto Mall. Dave Osbon was professional from our initial email contact. He was informative and sent us everything we asked for. He followed up on our questions quickly and followed up throughout the process to assure that we were still interested. He wasn't pushy but he reminded me that us that he was still there and remembered our conversations. We accomplished much of the work via email. We drove nearly 100 miles out of our way to deal with Lima Auto Mall and Dave Osbon because we were tired of the way we were being treated locally. It was worth the effort. Dave was there to greet us, had the vehicles ready to view and quickly put together a proposal once we decided. Dave is trustworthy and very professional. We traded our existing vehicle and purchased a new vehicle and it was very easy and to the point. They were fair on pricing and made it easy to complete the deal. We dealt with Tod Kitchen in finance and he was very professional as well. It seems they will be there "after the sale" as well and that is hard to find. We would go back for future vehicles and definitely do recommend Dave Osbon and the whole team at Lima Auto Mall. Well done!

biscuitwheels

Jan 13, 2014

From start to finish this was a positive and modern experience. Purchasing a new auto is expensive and full of pitfalls and it is time for dealerships to update and give consumers what they are looking for. An easy transaction with a real price and good service without needless runarounds. We encountered that at Lima Auto Mall. Dave Osbon was professional from our initial email contact. He was informative and sent us everything we asked for. He followed up on our questions quickly and followed up throughout the process to assure that we were still interested. He wasn't pushy but he reminded me that us that he was still there and remembered our conversations. We accomplished much of the work via email.We drove nearly 100 miles out of our way to deal with Lima Auto Mall and Dave Osbon because we were tired of the way we were being treated locally. It was worth the effort. Dave was there to greet us, had the vehicles ready to view and quickly put together a proposal once we decided. Dave is trustworthy and very professional.We traded our existing vehicle and purchased a new vehicle and it was very easy and to the point. They were fair on pricing and made it easy to complete the deal. We dealt with Tod Kitchen in finance and he was very professional as well.It seems they will be there "after the sale" as well and that is hard to find. We would go back for future vehicles and definitely do recommend Dave Osbon and the whole team at Lima Auto Mall.Well done.

Andrea

Jan 9, 2014

I always have a good experience. While there was no charge for this particular service (brakes), my grinding problem still exists. I explained that I did not think it was the brakes as it sounds very similar to the sound my car was making when the transfer case was broken. Only this time it is in the front instead of the rear of the car.

ddog765

Jan 4, 2014

Nick was a professional, "no pressure" sales person. Nick was great to offer suggestions and answer questions without the pressure seen on many lots with many dealers.When I buy another car, I will definitely be working with Nick.

artbyheather

Jan 3, 2014

We decided to shop online for our next vehicle, and the Chevy offered by this dealership caught our eye due to the great value, being Certified Used and price. We live in Washington State, so a large purchase long distance can be unnerving, but Nick reassured me that they were exprienced selling vehicles out of state, and helped me with the financing, shopping for the best rate for our loan. There was a little delay with our loan, but Nick and Tod worked hard so I could fly in and pick up my car without a worry. Nick met me at the airport with my car and made sure I was familiar with the Onstar, radio, navigation and other accessories before I started my long trek home. He has been great at following up with me and I would definetly consider doing business with them again. Thanks!!

psolafrance

Jan 3, 2014

We were looking for a specific vehicle and found it on autotrader.com at the Lima Auto Mall. When I called to check on the vehicle Eve answered the phone. She was very pleasant and checked on the options of the vehicle for me and called back within 20 minutes. I told her that we wanted the vehicle and lived 3 hours away. During the week it took to get the paperwork done, Eve texted us everyday to make sure we had everything and submitted all the right stuff. The dealership held the vehicle for us until we got there and when we pulled in, Eve started the new truck even before meeting us face to face. This was the first time we bought a vehicle like this and we were very happy with the service, dealership, and vehicle. I would recommend the Lima Auto Mall and Eve Broke to anyone looking for a vehicle and we will go back when it is time for the next truck.

kellyma

Dec 31, 2013

My experience at this dealership was great!!! The salesman was outstanding and was not pushy. He got us into the car we wanted and not the car they wanted us to have. We will continue to do business with this company due to their excellent customer service.

KellyL

Dec 31, 2013

My experience at this dealership was great!!! The salesman was outstanding and was not pushy. He got us into the car we wanted and not the car they wanted us to have. We will continue to do business with this company due to their excellent customer service.

Norman

Dec 27, 2013

This auto dealer is definitely way out of the box. I have never enjoyed an auto dealer as much as these people. I have a 2005 Cadillac XLR and just bought from them a 2014 Cadillac XTS. They treat me like royalty and I will never shop or ask for service any where else. My car is picked up by them and I am given a new car as a loaner. They bring my car back totally serviced and detailed. It always looks like the day I bought it.

Defibaugh

Dec 26, 2013

Eve had the car ready for us, knew the vehicle inside out and wasn't a hard seller. She was great! Everything was explained to us in a very pleasant manner in plain English. NOT ONCE did she have to say, "I'm not sure but I can find out for you." We were very happy there was no pressure sales pitch. Would not hesitate to send others to her or go back again ourselves. Finance was great with Tod also. Explained everything in plain English and very pleasant gentleman. A+ in our grade book!

Browncar

Dec 26, 2013

Stopped in today to buy a new vehicle and found the Sales team and management staff unhelpful in their willness to help us find the right vehicle. Other options were not suggested and I felt it was a take it or leave offer. The trade in value for our current vehicle was $1,000 off the mark.

xa271tr

Dec 22, 2013

Although I live about 80 miles from the dealership, they had the particular car I was after, so I drove up on a Friday morning. I dealt mainly with Rick Jones (Sales) who knows everything there is to know about Cadillacs. He was very patient with me as the number of features on a Cadillac can be a bit overwhelming at first. He was excellent in every regard.I felt they were fair in the trade-in value that they arrived at for the Chrysler I traded in.Ryan Swaney (Sales Manager) and Tod Kitchen (Finance Manager) were excellent as well. Ryan had to tend to a couple issues involving my purchase and handled them effortlessly. Tod doesn't pressure you at all and try to get you to purchase extras (e.g., extended service plan). He was efficient as well and explained everything clearly.Overall, I was very pleased with my experience and wouldn't hesitate to go back!!

OutOfTowner

Dec 22, 2013

Although I live about 80 miles from the dealership, they had the particular car I was after, so I drove up on a Friday morning. I dealt mainly with Rick Jones (Sales) who knows everything there is to know about Cadillacs. He was very patient with me as the number of features on a Cadillac can be a bit overwhelming at first. He was excellent in every regard. I felt they were fair in the trade-in value that they arrived at for the Chrysler I traded in. Ryan Swaney (Sales Manager) and Tod Kitchen (Finance Manager) were excellent as well. Ryan had to tend to a couple issues involving my purchase and handled them effortlessly. Tod doesn't pressure you at all and try to get you to purchase extras (e.g., extended service plan). He was efficient as well and explained everything clearly. Overall, I was very pleased with my experience and wouldn't hesitate to go back!!

Tawanda

Dec 14, 2013

The staff and my representative were very courteous and interested in what I needed. I am glad with my purchase and will let others know of my experience.

Vera

Dec 12, 2013

I was in and out in a short time. I was kept informed and updated on my vehicle. I never feel pressured to make additional repairs or services for my vehicle . I like the confidence I have in the service departments repairs and service.

Sean

Dec 11, 2013

they got my vehicle in and out.. fixed the problem and even swept my car out so it was nice and clean when i got it back.

jfreyheating2

Dec 7, 2013

Eve was very easy to work with - and did not pressure me into buying something I didn't want. She was great to work with. I'd highly recommend her. She searched to find the truck I was looking for, and succeeded.

Kuhoff

Dec 2, 2013

Dave was very caring and helped us decide on what we needed. He was patient and knowledgeable about the Equinox we purchased. He was quick with response when we called on the phone.

enoch

Nov 30, 2013

We were very pleased with the friendliness that this dealership gave us, they really make you feel comfortable when walking into there sales floor. I would recommend Lima Auto Mall in Lima Ohio to everyone, this is our first time leasing and they explained everything so well to us. When our lease is up we definitely plan on returning to this dealership, and I forgot to mention it is a very clean building and a lot of cars to chose from. Keep up the good work.

Enoch

Nov 30, 2013

We were very pleased with the friendliness that this dealership gave us, they really make you feel comfortable when walking into there sales floor. I would recommend Lima Auto Mall in Lima Ohio to everyone, this is our first time leasing and they explained everything so well to us. When our lease is up we definitely plan on returning to this dealership, and I forgot to mention it is a very clean building and a lot of cars to chose from. Keep up the good work.

bcherise82

Nov 29, 2013

Our sales consultant, Treg Raines was exceptional. He said, he would get us a great deal and that he did. He already had some cars lined up for us as soon as we walked through the doors. The showroom was exceptionally clean, shiny floors. So I knew we were going to have a great experience because first impression is everything. We are so thrilled with our brandy new Chevy Cruze. We are going to save so much on gasoline and we lowered our monthly payment. Can't beat that! We will be recommending Treg Raines to all our family and friends, exceptional service!

Matthew

Nov 29, 2013

Steve Morrison is a great sales person. I am not sure what I will do when he retires. I do not care for any of your other sales people.

Jeff

Nov 29, 2013

First of all, my association with Lima Auto Mall was totally initiated through internet searches for the year vehicle I wanted with the laundry list of options I wanted and especially the color I was looking for. Being a late 2012 model used car, not too many were available in a 100 mile radius of my location with my above mention criteria. I thought I had used every "auto finder" search engine when I was informed about Car Gurus.com. A dealer I was working with on a deal, in the Dayton, Ohio area, shared with me "how far below market value" they were on the vehicle we were dealing on. He turned his monitor around to show me the CarGurus screen with the their car and 3 or 4 above it was the color vehicle I actually wanted. It was at Lima Auto Mall. Me being of very unprofessional nature, I called Lima Auto Mall while sitting at the Dayton area dealer's desk. Mr. David Osbon took my call inquiry. I am a Quality Assurance Manager, and what I would describe as very black and white in personality. I told Dave Osbon I had no interest in driving an hour and a half to look at a car that may be beat to death. We had some price discussion by phone and I asked him to wait until daylight and take pictures of any defects in the paint or scuff marks in the interior. The next morning I received multiple pictures of any defects he could find. I found that to be unusually amazing. Later when he knew I was driving up to see it, he had the car cleaned up and found more of what he had missed as far as defects and emailed more pics. I found that to be meeting or exceeding customer expectation. Truly amazing! On the way to Lima Auto Mall, I stopped and refamiliarized myself with all defects on the car I was dealing in Dayton for comparative purposes. When I arrived at Lima Auto Mall, the car was sitting out front, detailed nicely. I looked at it closely while making a few trips around it. Then Dave Osbon came out and I actually had to have him point out some of the "defects" he had sent pics of. Total experience summary: 1) I give credit to the dealer in Dayton for being open and honest enough with his pc monitor to risk losing a sale. Which he did. 2) It was most enlightening and actually humorous to me that I had a salesman, Dave Osbon, email me only pictures of defects on the car I wanted. That totally captured my confidence. 3) Lima Auto Mall already had the vehicle priced to move. They were where I wanted to be before we began discussing price. I purchased the vehicle for even less. They smoked all Dayton area dealers making the trip more than worth the trip. 4) Their business manager, Tod Kitchen, was professional, courteous and actually educated me on the current methods of doing car sales business in the internet age. 5) For me, times have changed immensly. There are absolutely no complaints from me about the whole experience. 6) I highly recommend doing business with Lima Auto Mall! Mr. Osbon and Mr. Kitchen went way above and beyond the call of duty. 7) And, most importantly for me, all preparation to make this a "one trip" event, if I wanted the car, was put in place between myself and Lima Auto Mall before I made the trip. Awesome! Yeah, I bought the vehicle. 8) Staying local to purchase a vehicle, though convenient if possible, is a thing of the past for me personally. Lima Auto Mall converted me. And now the negative: 1) After looking at the vehicle when I arrived at the dealership and being totally satisfied, we walked in the double doors to be greeted by two 2014 Corvettes. A red and a black. This caused a "distemper like", reaction with white frothy drool emitting from my mouth. It took me awhile to get back on track with why I was there. One last comment, I DON'T WRITE LONG COMMENTARIES because I'm bored. Lima Auto Mall, Dave Osbon and Tod Kitchen deserved a very good review. Thanks you two....

Jeff57

Nov 28, 2013

First of all, my association with Lima Auto Mall was totally initiated through internet searches for the year vehicle I wanted with the laundry list of options I wanted and especially the color I was looking for. Being a late 2012 model used car, not too many were available in a 100 mile radius of my location with my above mention criteria. I thought I had used every "auto finder" search engine when I was informed about Car Gurus.com. A dealer I was working with on a deal, in the Dayton, Ohio area, shared with me "how far below market value" they were on the vehicle we were dealing on. He turned his monitor around to show me the CarGurus screen with the their car and 3 or 4 above it was the color vehicle I actually wanted. It was at Lima Auto Mall. Me being of very unprofessional nature, I called Lima Auto Mall while sitting at the Dayton area dealer's desk. Mr. David Osbon took my call inquiry. I am a Quality Assurance Manager, and what I would describe as very black and white in personality. I told Dave Osbon I had no interest in driving an hour and a half to look at a car that may be beat to death. We had some price discussion by phone and I asked him to wait until daylight and take pictures of any defects in the paint or scuff marks in the interior. The next morning I received multiple pictures of any defects he could find. I found that to be unusually amazing. Later when he knew I was driving up to see it, he had the car cleaned up and found more of what he had missed as far as defects and emailed more pics. I found that to be meeting or exceeding customer expectation. Truly amazing! On the way to Lima Auto Mall, I stopped and refamiliarized myself with all defects on the car I was dealing in Dayton for comparative purposes. When I arrived at Lima Auto Mall, the car was sitting out front, detailed nicely. I looked at it closely while making a few trips around it. Then Dave Osbon came out and I actually had to have him point out some of the "defects" he had sent pics of. Total experience summary: 1) I give credit to the dealer in Dayton for being open and honest enough with his pc monitor to risk losing a sale. Which he did.2) It was most enlightening and actually humorous to me that I had a salesman, Dave Osbon, email me only pictures of defects on the car I wanted. That totally captured my confidence.3) Lima Auto Mall already had the vehicle priced to move. They were where I wanted to be before we began discussing price. I purchased the vehicle for even less. They smoked all Dayton area dealers making the trip more than worth the trip.4) Their business manager, Tod Kitchen, was professional, courteous and actually educated me on the current methods of doing car sales business in the internet age.5) For me, times have changed immensly. There are absolutely no complaints from me about the whole experience.6) I highly recommend doing business with Lima Auto Mall! Mr. Osbon and Mr. Kitchen went way above and beyond the call of duty.7) And, most importantly for me, all preparation to make this a "one trip" event, if I wanted the car, was put in place between myself and Lima Auto Mall before I made the trip. Awesome! Yeah, I bought the vehicle.8) Staying local to purchase a vehicle, though convenient if possible, is a thing of the past for me personally. Lima Auto Mall converted me. And now the negative:1) After looking at the vehicle when I arrived at the dealership and being totally satisfied, we walked in the double doors to be greeted by two 2014 Corvettes. A red and a black. This caused a "distemper like", reaction with white frothy drool emitting from my mouth. It took me awhile to get back on track with why I was there. One last comment, I DON'T WRITE LONG COMMENTARIES because I'm bored. Lima Auto Mall, Dave Osbon and Tod Kitchen deserved a very good review. Thanks you two....

kyle071589

Nov 28, 2013

my wife and i found a malibu maxx on the internet at lima auto mall, two hours away. the trip was well worth it the staff was friendly and professional. my wife loves the car, i would recomend this dealer to family and friends. thank you

Michael

Nov 28, 2013

We have always like doing business with mike tanguay. He takes very good care of us during the buying process and whenever we have needed service. We will be back to purchase another car from him.

Ranell

Nov 26, 2013

It has been less than 24 hrs. since we brought our vehicle home, but we are over the moon with the vehicle, the service, and the price. Treg is very friendly and knowledgeable. He was a joy to deal with.Tod was very efficient and explained everything completely.Thanks guys!! Hopefully we'll work with you again in the future. Sincerely, R. & R. Scott

chris

Nov 25, 2013

Was in the market for a 2013 GMC acadia. Looked over the web and found several that I was interested in. Nick worked with me to negotiate a final price over the phone, very little haggling. All I had to do is drive up and check out the vehicle and drive it back 200 miles to my home. Felt like l got a very nice vehicle for a fair price. Nick and the team at Lima Auto mall made the transaction very smooth and easy. I would highly recommend Nick and Lima Auto Mall to anyone in the market for a new or used vehicle.

barngolf

Nov 24, 2013

After an intense Internet search we identified five cars that we were interested in. All of our search criteria were satisfied with the vehicle at Lima Auto Mall. We made phone contact and then an appointment to see the vehicle. We were treated with respect and received intelligent explanations throughout the purchase process from every employee involved in our transaction. Before leaving the dealership, Dave gave us personal training in how to use and operate all of the features on the vehicle that we were not familiar with. A totally pleasant haggle free experience.

Dick southern Ohio

Nov 24, 2013

After an intense Internet search we identified five cars that we were interested in. All of our search criteria were satisfied with the vehicle at Lima Auto Mall. We made phone contact and then an appointment to see the vehicle. We were treated with respect and received intelligent explanations throughout the purchase process from every employee involved in our transaction. Before leaving the dealership, Dave gave us personal training in how to use and operate all of the features on the vehicle that we were not familiar with. A totally pleasant haggle free experience.

mike481000

Nov 23, 2013

Nick was very friendly and was very patience with me through my car buying experience. I spent a lot of time test driving many models and Nick found the one that I enjoyed the most. Nick did an amazing job on explaining the features of the car and made sure I understood everything before leaving Lima Auto Mall. Buying a new car went very smoothly from start to finish. Mike P.

catmom3

Nov 21, 2013

I was desperately seeking a GMC Acadia that was within my company's budget and my time to find one was limited as I was driving a rental. I saw one on The Lima Auto Mall website and called about it the following morning. Dave was lucky enough to take my call and verified that the Acadia was there and was still for sale. It hadnt even been detailed yet as they had just gotten it in. I told Dave I was driving over from out of town and would be there in an hour and a half. When I arrived at the dealership, Dave was there to greet me. We took the Acadia out for a test drive and it was awesome! I had Dave write up a proposal and back to the office I went. The proposal was approved within an hour of me returning to my office and I called Dave to let him know. I wasnt sure when I could make it back to Lima due to work committements that week and that is when Dave gave me even better news- he would personally deliver the Acadia to me. Three days later, Dave arrived in my parking lot with the Acadia, went through all of the paper work with me and gave me a tutorial on all of the features of the vehicle. I couldnt have been happier. Well worth my time to drive to the LIma Auto Mall.

Julie

Nov 19, 2013

Lima Auto Mall towed our vehicle at no charge to us, completely checked our vehicle at no charge to us, and have always been totally professional and very friendly, making us feel they truly care. We would recommend this dealership to everyone.

James

Nov 18, 2013

as the service department always do, I was treated very nice and they were friendly and helpful in taking care of the needs of my car.

max and mike stratford

Nov 15, 2013

I would like to thank Rick Jones and his team for making my second purchase just a great as my first 2 years ago . when we purchased a chevy hhr . we just purchased a 2013 Cadillac ATS from lima auto mall thanks for the great deal and we will be back again .thanks max and mike from Sidney.oh

maxmike

Nov 14, 2013

I would like to thank Rick Jones and his team for making my second purchase just a great as my first 2 years ago . when we purchased a chevy hhr . we just purchased a 2013 Cadillac ATS from lima auto mall thanks for the great deal and we will be back again .thanks max and mike from Sidney.oh

Daniel

Nov 13, 2013

I was leaving town the next day and the Service Dept did the requested service items immediately without an appointment while I waited for about 50 minutes.

Shadowdancer

Nov 8, 2013

Dear Lima Auto Mall,My mother brought her 2006 car into you for standard service and winterizing, a car running fine. Three days later she gets her car back with a $3300+ dollar bill. This is an 89 year old woman that trusts you to take care of her car, I ask her what was repaired; her answer a tire, they worked on the brakes and changed the oil. If the person doesn't understand what you are doing then that is not licence to go ahead and blindly conduct the work. So what did we do, change all the gaskets because a little oil was seeping! Wow she barely drives 3000 miles a year is this really something that affected the safety of the car. Whoever is involved with this should be ashamed! Is this how you would treat an elderly member of your family or would you take the time to truly make sure they had all the options available to them? Why cant you guys just be the "white Knights" and just do the right thing. This is now the second incident in which her interests were not handled correctly by your establishment, the first of which required me to contact General Motors directly to get them to cover the cost on a known faulty part that would have cost her over $1200.00. Reputation folks is all yours I have no control over it, but you do! Thanks for looking out for your customers........I hope somebody enjoys their commission from this deal because after 7 New car purchases and countless service.......this will be the last penny your dealership will receive! Update: I have talked with the dealership and was told you will either not like us less or not like us at all when everything is done; way to set your standards in customer service high! End result no resolution, no offer to try and make anything right. Thanks also for deleting my negative remarks off of your facebook page, way to be honest, no wonder all your reviews on there are positive!

bkhurst

Nov 6, 2013

I stopped in Lima Auto Mall to look at a 2013 Z71. I already knew what package I wanted and knew what price I would be willing to pay for this vehicle. Arron did not hesitate to walk up and say hello and discuss the vehicle with me. Throughout the evening Arron and I spent alot of time together (4 hours) trying to put toghter a deal that would work for both myself and the dealership. Arron was very patient, polite and professional and did not try to put me in a vehicle that I did not want nor could not afford. There was no "pushy salesman syndrom". We finally agreed on a price and breezed through teh finalization process. Arron did a great job of explaining the truck functions and details. I would recommend anyone who is looking for a great vehicle at a good price to stop in Liman Auto Mall and ask for Arron..

jenkinsonj

Nov 5, 2013

Aaron went above and beyond from the time I entered the dealership of satisfying my needs. He knew I was on a timeline and continued to keep that in mind. They didn't meet the price I needed to be at and went back to other financing to get where I needed to be.

dstouder

Nov 5, 2013

Nick Roeder took my call just a few minutes before closing time on a Friday evening, he then took the time to ensure the vehicle I called on was infact still available and then called me back after the Dealship had closed. I appreciate this kind of service. I did in fact visit the next day and purchased the vehicle, the whole experience was pleasant and efficient.

blevi

Nov 4, 2013

I was in need of a great deal fast because I had totaled my Jeep that week. I found this Jeep on autotrader.com. I called Lima Auto Mall and got the pleasure of meeting Eve. I called 1 hr. before closing time & told her my story & that I was very interested in this Jeep. She told me there was a couple trying to get it, but they were having trouble. I live 1 1/2 hrs. away from Lima so she stayed over, pre-approved me and I was there at 10am the following morning. When I arrived she had my beautiful Jeep pulled up front with a sold sign in it warming up for my test drive. She was very thorough showing me the car fax report and the inspection report explaining to me the things that were fixed when they took it in on trade. After the test drive, we went inside where Tod was ready with all my paperwork. He was very awesome at explaining each and every paper I signed. Within the first week there were 2 small things needing fixed and they promptly took care of them without me having to drive 1 1/2 there. I would highly recommend Lima Auto Mall and Eve! You can tell that she really enjoys what she does. She takes a picture of everyone she sells a car to with there new car, emails you one and has them all on a pile on her desk...I thought that was a neat touch :)

rxnichols

Nov 3, 2013

I had a very enjoyable experience purchasing our 2013 Chrysler Town & Country from the Lima Auto Mall. I worked primarily with Dave to come to an agreement on our new van. He was very cordial and I never felt pressured to make an immediate decision. The day we picked up our van, Dave was out of town, so Rick and Tod help complete the details. All were great to work with and I felt I received a good deal as well. The car was clean and ready to go when we arrived. I highly recommend the Lima Auto Mall!

JoshLynn

Oct 28, 2013

I traveled from SouthWest Michigan down to the Lima Auto Mall and went to purchase a 2013 Cadillac ATS. Unfortunately, I got a late start and ended up getting to the dealer only 30 minutes before closing, but this was no problem for Rick as he provided a full experience regardless of the time being past the closing.I'm very happy with my experience with Lima Auto Mall and specifically Rick who really went above and beyond to provide a good purchasing experience. I prefer the laid back approach, and Rick was this and more and was not pushy in the slightest, which is definitely my preference.I highly recommend using Lima Auto Mall in Lima, Ohio!

cmarkc

Oct 19, 2013

Nick was super friendly! He made absolutely sure that we were certain with what we wanted, answered all our questions and even told us that we would probably make more on our old car by selling it outright vs. trading it in. He took the time to review features of the car, show us the where's and how's of the car instead of just saying that the owners booklet would tell us the info. They do all they can to make sure we leave the dealership happy and satisfied! The next vehicle that we wish to buy, Nick and The Lima Auto Mall will be the 1st place we look with!

markconnie

Oct 19, 2013

Nick was super friendly! He made absolutely sure that we were certain with what we wanted, answered all our questions and even told us that we would probably make more on our old car by selling it outright vs. trading it in. He took the time to review features of the car, show us the where's and how's of the car instead of just saying that the owners booklet would tell us the info. They do all they can to make sure we leave the dealership happy and satisfied! The next vehicle that we wish to buy, Nick and The Lima Auto Mall will be the 1st place we look with!

reedboy

Oct 17, 2013

The employees above went out of their way to make this deal very very affordable one. We got the price we needed for trade in, We got a good price on automobile my son selected and we are very happy with everyone involved. Our time spent there was very good.Would recommend this dealership to friends and family. William M Reed

William M Reed

Oct 17, 2013

The employees above went out of their way to make this deal very very affordable one. We got the price we needed for trade in, We got a good price on automobile my son selected and we are very happy with everyone involved. Our time spent there was very good.Would recommend this dealership to friends and family. William M Reed.

5137clyde

Oct 16, 2013

Love the car, everyone very nice.....Sean was a great representative for your company.Explanation about paperwork was easy to understand due to mikes explanations

dvandoren

Oct 16, 2013

We had been looking for a long time for this vehicle, Lima Auto Mall had just what we wanted at a very fare price. Dave Osbon was really good at explaining everything and very helpful. Ryan Swaney was an up front kinda person who gave us his best deal right away, we like that. Tod Kitchen was amazing at explaining the financial part of it. He did not talk over your head and was very through about the process. The over all experience was great and I would highly recommend it.

billtut567

Oct 14, 2013

Came here cause my father recommend them (Lima Auto Mall)Talked to manger Ryan and he turned me over to Sean and they found me the car i wanted They were very Professional and friendly and very knowledgeable. Had a great time with them and bought a Cadillac v from them. I would go back

William Tuttle

Oct 14, 2013

Came here cause my father recommend them (Lima Auto Mall) Talked to manger Ryan and he turned me over to Sean and they found me the car i wanted They were very Professional and friendly and very knowledgeable. Had a great time with them and bought a Cadillac v from them. I would go back

Gasman31

Oct 9, 2013

It was an excellent experience. I recent had surgery and was unable to drive five hours to trade for the vehicle I wanted. We did all the paper work over the phone. Eve met me half way and we finalized the deal. She described the vehicle over the phone . I wasn't disappointed when I saw the suburban. She was very professional . I wish a lot of dealers would try and follow this type of approach .

rhorton6

Oct 8, 2013

After a divorce, and several health issues, my credit is not the best, Aaron did not look down on me and worked his butt off getting me the vehicle I wanted, and not one just to settle for. The Lima auto malls entire staff was great to me, and they have earned a customer for life, and my recommendation.

Russellmania28

Oct 5, 2013

My experience at The Lima Auto Mall was great! They had a 2002 Monte Carlo with only 60,000 miles on it almost like new, and had what I feel was a very good price. I had already done some research on ebay to see what the value of the car was and most had well over 100,000 miles nothing close to what I bought from The Auto Mall. And they also gave me a 90 day drive train warranty on the car. I showed up about 15 min before closing time to look at the car and my sales person was Eve Brock. I didn't realize how late it was and offered to come back the next day but, Eve was more then happy to stick around and let me drive the car and get the paper work started for the purchase the next day. Eve was very helpful but not at all pushy, she gave me all my financing options, gave me a good price and was really helpful! Eve has also called me a couple of times since the purchase just to make sure I was happy with everything. I highly recommend Eve and the team at The Lima Auto Mall!!

pwford

Oct 5, 2013

My Wife and I had a wonderful purchasing experience at the Lima Auto Mall . The salesman Dave Osbon and general manager Joe Shaw were great to work with . There was no high pressure and just a all round pleasant experience !!! I recommend that if you are in the market for a new or used vehicle that you give this dealership an opportunity to serve your needs !!!

kristen257

Oct 2, 2013

I was looking to lower my car payment and knew that I would carry over some negative equality. Aaron made sure that I got a car that I would still enjoy and was able to lower the payment. He met all my needs as a customer and would recommend him to both my friends and family

Rosemah

Oct 2, 2013

Very happy with my Cadillac SRX. Very rarely do I actually visit the dealership to explore a new vehicle but Sean made the process smooth and painless. Thank you Sean.

zj560003

Oct 2, 2013

My car buying experience with Lima Auto Mall went well. Sean contacted me after hours to answer questions and then again first thing in the morning as I requested. He personally delivered the car to me over an hour away. Though I've only had the car a little over a week I thus far love it. Runs/drives great! There was a chip in one of the taillights that I did not even notice, however, Sean did and ordered a new one before he even delivered the car. I have not bought many new or newer used cars but I hope when I do again I can deal with Lima Auto Mall and have an equally satisfying experience.

billyho

Oct 2, 2013

i would like to thank everyone that help me and the wife find a nice car these guys are awesome they work hard for u there is no question that if i need another car this is the place to go thanks again for all the hard work and the great people that work there in making me and my wife happy.

JimB

Oct 2, 2013

It was an enjoyable experience. Everyone was very friendly and helpful. The service was provided in a timely manner. I have nothing but good things to say about Lima Auto Mall and their people.

patsypat

Oct 1, 2013

I needed to trade in my Chevy Camaro for a less expensive car. Nick Roeder helped me choose the best vehicle for me, and Tod Kitchen did all the necessary paperwork. These two gentlemen went above and beyond my expectations. I have recommended doing business with these two guys to several of my friends and will come to Nick and Tod for any of future needs.Patty Riepenhoff

Truck24769

Sep 30, 2013

After agreeing to a deal they delayed the contracts for several days. In that time I sold my truck in anticipation of the new trucks arrival. Once the delayed contracts reached me there was additional $1600.00 tacked on to my surprise. They never notified me at any time they were having trouble holding to the deal. Now I am without a truck and without a new truck. I would highly recommend finding a dealer that will be honest and straight forward if the deal changes. Don't trust them as they do not hold to their word.

troy12345

Sep 30, 2013

I am very pleased with the salesman (Aaron Brougher) we worked with.We called late in the day on a saturday & Aaron informed us that they closed at 3pm but he would be happy to stay open to show us the car .We are from out of town & this was a great suprise to be able to look at the car that day.When we arrived he answered all of our questions & allowed us to drive the vehicle.We then worked on the pricing. The dealership worked with us to achieve a price that fit our budget.Every step of this process was pleasent & honest (refreshing).When we picked up the car, it was cleaned & full of fuel.I highly recomend this dealership & Aaron for any purchase you may need.I will look to them first for my next purchase.Troy Fields

denbroncs

Sep 27, 2013

My wife & I were looking for a vehicle with a very specific color scheme. We'd not been successful finding one in the Indianapolis area. I called Lima Auto Mall first to ensure they actually had the vehicle & then to confirm its condition, warranty, etc. I initially spoke with the internet sales manager & was then transferred to Aaron - who was extremely helpful and alleviated any concerns I had about driving 3 hours out of my way to Lima, Ohio. Upon arriving, Aaron displayed exceptional knowledge of the vehicle & continued to allow me to kick the tires as I pondered my next move. I did not feel "sold" I felt like I purchased a vehicle with the help of a well-trained consultant.

Bjones10

Sep 24, 2013

Rick jones is a very nice salesperson and I got the best deal I could find i checked all around the state. They gave me a good price for my trade a lot better than anywhere else which made my decision easy to make they did not play sales games they gave me their best deal at the start of the process and gave me time to make a good decision and check around. I will purchase my next car from them also. Bruce A. Jones

JerryShaw

Sep 20, 2013

The entire experience: reviewing each Cadillac Model, test driving and making our selection of a perfect XTS was as satisfying as well as enlightening. Joe, Mike and Tod diligently insured that we completely understood the vehicle we chose. Purchasing a vehicle 2300 miles from home can be an unnerving experience. The patience and professional guidance of the Lima Auto Mall staff reinforced our confidence in the decision that we made.

Jerry Shaw

Sep 20, 2013

The entire experience: reviewing each Cadillac Model, test driving and making our selection of a perfect XTS was as satisfying as well as enlightening. Joe, Mike and Tod diligently insured that we completely understood the vehicle we chose. Purchasing a vehicle 2300 miles from home can be an unnerving experience. The patience and professional guidance of the Lima Auto Mall staff reinforced our confidence in the decision that we made.

jndngiz

Sep 19, 2013

chase is the new sales person, eager to be proven, and proven he is! We purchased our Cadillac at the price we wanted to give and traded for what we wanted to trade. Chase was professional and so personable, would highly suggest him! Tod Kitchen also was extremely helpful After narrowing our search to two vehichles, one in Sydney and the other at Lima automall, we chose Chase Martin, the salesperson, then the car!! He is an asset to the community at Lima automall and our next purchase will be there.

Gilly5

Sep 17, 2013

Purchasing a vehicle should be an exciting experience, however that is to often not the case due to dishonesty or trickery done to make the final cost seem like a good deal. However my first and only purchase at this dealership was truly different. I was treated as if I could be a potential customer however not pressured to become one. I did not quite achieve the final number I set out for but I did walk out feeling I did my best. The salesman showed compassion towards my wants even though we could not quite reach my goal. He also had answers for every detail I ask about the vehicle. Best of all my wife (not present during purchase) is very impressed with her new vehicle in which was a surprise for our anniversary. Now a word of advice to the dealership would be to make a notation on there website when listing price to state that a GM rebate is already deducted from listing price. I was not aware rebate was already discounted and thought I was going to receive a even better deal. Overall thumbs up to Lima Automall!

MichelleBurgei

Sep 17, 2013

We went to Lima Auto Mall after finding a SUV online that we were interested in. Dave quickly greeted us and was very helpful in answering all of our questions. He was not the "pushy salesman" type and very down to earth with us which we appreciated. Needless to say we went back that evening and bought the car.

NewmomSUV

Sep 17, 2013

We went to Lima Auto Mall after finding a SUV online that we were interested in. Dave quickly greeted us and was very helpful in answering all of our questions. He was not the "pushy salesman" type and very down to earth with us which we appreciated. Needless to say we went back that evening and bought the car.

JonKralt

Sep 7, 2013

Buying a vehicle off the Internet is something I've never done before. Sending money to a dealership you have never been to, and dealing with someone you have never met, to buy vehicle you have never seen, is difficult to do without a little trepidation. Sean Sanders went to great lengths to ensure that I was comfortable, informed and completely satisfied with my purchase. He was always available and happy to answer my barrage of annoying questions over the phone and because of the time difference that sometimes meant after hours. Everything went smoothly and I love my new truck. I would definitely recommend Lima auto mall to anyone looking to purchase a vehicle. Ask for Sean!

P Poujet

Sep 6, 2013

I really appreciate advice and energy provided to chose our car in the range of price we had and expectations we made

bobstaci

Sep 5, 2013

My husband needed a safer and better car. We had a car that he felt he was forced into at another dealer. My huband called and Sean worked hard for a few days we were severly upside down in our other car. We thought that it would not work. Next day we made a deal. We went there to sign paper and everyone was very friendly and it was a great atmosphere.There was a slight hiccup with the loan company but they went out of their way to make the deal work. Sean was very funny and was very easy to deal with. Tod in finance was also very easy to work with also,. Very informative and made the process very smooth. We will return to Lima Auto Mall in the future,

Nicole Walls

Sep 4, 2013

Awesome staff, very knowledgeable! Will continue to return for all my services needs!

Joy

Aug 18, 2013

Extremely satisfied with my experience at Lima Auto Mall, friendly, courteous and knowledgeable staff.

asmartindale12

Aug 14, 2013

Purchased a GM certified Suburban from Dave & Co....overall experience was very positive, and they were very comfortable working with a client over email, which is not easy to find. Website was very accurate about cars on lot and their condition - also hard to find...Had some issues with some of the finer details (extra key fob, car mats, etc.) that took a little longer than I thought should have, but in the end, we are happy with the product and the service we received.

Robert Baker II

Aug 8, 2013

I always receive excellent service at the Lima Auto Mall. I have been going there for seven years and have leased two cars from them. The process to set up the appointment is quick and easy. I would recommend it to anyone who has a car.

jaha82472

Aug 3, 2013

Greg, Tod and Ryan were all very friendly. They got me into a 2014 Chevy Impala at a payment I could afford. I have no reason to go to any other dealer, they will most likely get my business for a long long time!

Jason Hart

Aug 3, 2013

Greg, Tod and Ryan were all very friendly. They got me into a 2014 Chevy Impala at a payment I could afford. I have no reason to go to any other dealer, they will most likely get my business for a long long time!

JohnMaier

Jul 31, 2013

I went to Lima Auto Mall on July 29. 2013 for the purpose of viewing Chevrolet Tahoe, and after a short time I was helped by Eve Fay. She was very professional and very friendly and seemed to be in sync with considerable technical data on the Tahoe. We took a test drive and she explained in detail all of the vehicles highly complex operating systems and I was impressed with how she handled my objections, Most sales people seem to take objections personal, Not this young lady, she got better and stayed positive during the entire process and seemed to really enjoy presenting Chevy Tahoe in a most favorable stance. She spent awhile bringing my wife up to speed on all the advanced electronics that comes with this Truck. I have already recomended her to my daughter in Cincinnati who is in the market for autos. I would rate her a 5++. Tod Kitchen was very professional and very adept at dealing with customers as well.. Overall as I suggested to Rodger McClain, it was a very pleasant experience with a sales associate who brings her "A" game to the dealership. Thanks again, I would happily endorse Eve and the entire dealership as the premier Chevrolet dealer in Northwest Ohio. John Maier, College Recruiter at UNOH College of Business.

utz1utz

Jul 20, 2013

Greg was knowledgeable, friendly and never pressured us the whole time we dealt with him. The pricing from the dealer was very fair. Financing went very smooth.

broscoeMD

Jul 18, 2013

Great Experience! I would not hesitate buying from Lima again. They went above and beyond to make my car buying experience exceptional. They exceeded my local dealership on price, service, and friendliness!

xxxl2010

Jul 13, 2013

I was approached quickly while looking at cars and Eric really took what I wanted into account and got me into the right car. He was knowledgeable and friendly the whole time we dealt with him. He never pressured us and always was ready to help and make time. When I finally decided to go with the Malibu he did his best to get me a good price and then to get the car to the dealership as fast as possible. Once the car was there he showed me everything and answered all my questions. He did a great job and is the reason I went with a Chevy over other cars.

AugustKarma

Jul 12, 2013

Greg Schoonover and Lima Auto Mall was highly recommended to me by a friend and a very satisfied previous customer. I live a little over an hour away from Lima, but thought I'd take a chance and check Greg and Lima Auto Mall out. I got there and asked for Greg and was greeted with a friendly smile and a nice handshake. Greg quickly narrowed down my preferences with what Lima Auto Mall had on their lot, and showed me the wide selection of vehicles. I was highly impressed with Greg's knowledge and professional customer oriented service based on my wants and needs of a vehicle. I truly believe he wanted to put me in a car or truck that was going to make me happy without any buyer's remorse. Greg did just that. I bought a 2013 Silverado LT Crewcab and can't be any happier. I will recommend Greg Schoonover and Lima Auto Mall to all my friends and family.

DanielRoss

Jul 8, 2013

I'm a repeat customer here. We've purchased three cars from two different sales persons, and our vehicles are always serviced at Lima Auto Mall as well. Our treatment is beyond fair, our deals have been extremely good and we tell everyone to buy here. Buying a car or truck can be fraught with anxiety, but Rick Jones and the Lima Auto Mall staff make this important decision easy, understandable and worry free.Strongly, unequivocally recommended without hesitation.

NLN0212

Jul 5, 2013

Dave Osborn has a very easy going personality that made it easy to work with him. There was no pressure at all or any heavy handed sales pitch. Dave was very knowledgeable about the vehicle that we purchased and was able to answer all of our questions without needing to consult with anyone. Dave spent time showing us the features of the car which was much appreciated as cars have gotten very sophisticated in recent years.We purchased the Cruze because it had all of the features that we were interested. We consider the 5yr/1000 warrenty a plus. We also like the added feature of the On-Star system as well as the XM radio.Tod Kitchen handled our paperwork in a very efficient manner and explained everything very well. I like the fact that he made sure we knew we could contact him if we had any questions after the fact. He is very professional.I have never been to the Lima Auto Mall before and was very pleased with the overall atmosphere and the way the employees went about their business. There was none of the "fulture" atmosphere that we saw at a few other dealerships that we went to. Thank you.

AP17

Jul 2, 2013

I purchased a used Chevrolet Silverado from Lima Auto Mall and when I got home I discovered that the trailer light adaptor was missing from the glovebox. I called Mr Schoonover, the salesmen that sold the truck and advised him what had happened. He apologized and promptly placed a new one in the mail to me. He is definitely a honest salesman! I love the truck and would recommend Lima Auto Mall to anyone.

hnscholle

Jul 1, 2013

I inquired about a car I saw online and received an email and a phone call from Sean the very next morning to give me more information about the car and to see if I wanted to come up and look at it. I live about two hours away, so I scheduled a time to meet with Sean and come and see the car. We test drove the car and I loved it! But I still was not sure about getting it because of money. Sean ran our information and let us know what the estimated amount per month would be. We wanted to go home and kind of think things out, but Sean let me know that if I wanted the car, he could drive it down to me instead of me driving 2 hours up north again. I gave him the go-ahead and he was at my door the very next day with the car I wanted! He brought all of the paperwork with him, so we filled everything out and the car was mine! He also called me a few days later to see how everything was going with the car and if I have any questions to contact him. The whole entire process of finding the car online and actually having it in my possession only took 3 days, which is great considering I live a ways away from the dealership! Sean was a great sales person. He never pressured me into getting the car and he gave great customer service. I definitely recommend this dealership!! They were great!!

Heather

Jul 1, 2013

I inquired about a car I saw online and received an email and a phone call from Sean the very next morning to give me more information about the car and to see if I wanted to come up and look at it. I live about two hours away, so I scheduled a time to meet with Sean and come and see the car. We test drove the car and I loved it! But I still was not sure about getting it because of money. Sean ran our information and let us know what the estimated amount per month would be. We wanted to go home and kind of think things out, but Sean let me know that if I wanted the car, he could drive it down to me instead of me driving 2 hours up north again. I gave him the go-ahead and he was at my door the very next day with the car I wanted! He brought all of the paperwork with him, so we filled everything out and the car was mine! He also called me a few days later to see how everything was going with the car and if I have any questions to contact him. The whole entire process of finding the car online and actually having it in my possession only took 3 days, which is great considering I live a ways away from the dealership! Sean was a great sales person. He never pressured me into getting the car and he gave great customer service. I definitely recommend this dealership!! They were great!!

knoppsland

Jun 29, 2013

looking to upgrade vehicle. found vehicle on line, call lima auto mall. from there experience was great. phone calls to visit to agency. everyone was friendly and helpful. i liked the price, the trade in value and the financing options. we did the deal and we left happy customers. the agent, eric olson was great.

knoppsland

Jun 29, 2013

looking to upgrade vehicle. found vehicle on line, call lima auto mall. from there experience was great. phone calls to visit to agency. everyone was friendly and helpful. i liked the price, the trade in value and the financing options. we did the deal and we left happy customers. the agent, eric olson was great.

Jim & Joy Wampler

Jun 29, 2013

Fantastic! Eve Fay is the best sales rep that I have ever dealt with. She was very professional and went above and beyond to answer all my questions and address my concerns. I would drive the 684 miles again to work with her and the rest of the AWESOME Lima Auto Mall Team! Thanks again, Jim & Joy Wampler

gtolson

Jun 27, 2013

Our daughter recently puchased a car from Lima Auto Mall through Sean Sanders and was raving about the service and price. Since my husband and I were looking for a new car we went there last week. Marc graciously met us at the door and determined our needs showing us several new Malibus on the lot. We asked if Sean was there and discovered it was his day off. But Marc called him and Sean was there within 10 minutes to assist us. Sean was extremely friendly and helpful and we ended up leasing a new Malibu. Ryan was awesome in finding just the financial assistance we needed. Nick assisted my husband in determing if it was the right time to lease a new truck. Signing the paperwork was painless as Tod explained each page of the lease and made sure we understood. My thanks to each of these men as they made the leasing of our car easy and anxious-free. My thanks to the management for employing such wonderful people. We will definitely recommend this dealership to our friends.

Slwal

Jun 18, 2013

We had the most amazing experience buying a car from Lima Auto Mall! We found the car we wanted from them online, but was worried about finding time to go look at it because we live 3 hours away. We were so amazed when Sean said that he could bring the car to us! We would have to say that this was the easiest car buying experience we have ever had.

TW60537

Jun 14, 2013

Never felt so comfortable buying a vehicle EVER !!!. The salesman Sean and the entire staff was fun and was a pleasure to be around. I will for sure take all of my service needs on my leased vehicle to Lima Auto Mall.

Dale1179

Jun 13, 2013

I'm 75, and over the years I have bought many new and used cars. My wife and I were very impressed with all of the Lima Auto mall people that we met, especially Eve Fay our sales representative. Eve spent a lot of time with us in demonstrating and teaching us about all of the unique features of our new Cadillac SRX, before and after the sale. Eve is the best car sale person that I have had the pleasure to deal with over the many decades of buying cars. We were never pressured to by the car at anytime.The number of vehicles in stock, at lima Auto Mall, was impressive considering todays economy.

ScottNewsom

Jun 12, 2013

I generally detest buying or leasing cars. Sean has been the first car salesman that I have ever dealt with that made the process easy. We were in the market for a used low mileage Chevy Suburban. Sean was straightforward, provided all information requested, was exceptionally responsive, sold us the car we wanted and at a fair price with little negotiation hassle (we arrived at a mutually agreed deal quickly). He should be a model for how car sales are handled. We live in Sylvania, just outside of Toledo. I was a little nervous dealing with a dealership an hour and a half away from me, but Sean was so responsive via texts, phone calls and emails, providing all requested information and documentation that the distance became a non-issue. Sean delivered the car to my work, and took our old car as a partial trade in a process that lasted about 15 minutes. I had the opportunity to review the paperwork prior to the closing via email, all promises and representations were kept, and the process was exceptionally smooth.I would recommend Sean without hesitation.

Scott

Jun 12, 2013

I generally detest buying or leasing cars. Sean has been the first car salesman that I have ever dealt with that made the process easy. We were in the market for a used low mileage Chevy Suburban. Sean Sanders was straightforward, provided all information requested, was exceptionally responsive, sold us the car we wanted and at a fair price with little negotiation hassle (we arrived at a mutually agreed deal quickly). He should be a model for how car sales are handled. We live in Sylvania, just outside of Toledo. I was a little nervous dealing with a dealership an hour and a half away from me, but Sean was so responsive via texts, phone calls and emails, providing all requested information and documentation that the distance became a non-issue. Sean delivered the car to my work, and took our old car as a partial trade in a process that lasted about 15 minutes. I had the opportunity to review the paperwork prior to the closing via email, all promises and representations were kept, and the process was exceptionally smooth. I would recommend Sean without hesitation.

jgrimes1979

Jun 12, 2013

I was looking around for a truck for my family and I for when we get a boat so I decided to go to the car lots around the area. When I got to this one it was laid out very nice and the sales clerks didn't come running as soon as I was out of the car that was great. I walked up to Steve and asked about used trucks and he told me about the one I received. It took a couple days to get it but he was great with communication and fun to talk to when the paperwork was being done. The truck I received was at a great price and it was also the first one that was shown to me and I am pretty picky when I go to look at cars or trucks and I couldn't find anything on that truck that I could use as a negotiating tool. I was shocked and glad at the same time. The first time I saw the truck it was a fresh trade and hadn't been to the detailer yet and was a little dirty but looked good but when it came back from the detailer it looked like a brand new truck. Thanks for all your help Steve I am sure I will get many many miles out of this vehicle and if I am still in the area when we are ready for another vehicle you most defiantly will get our business.

drjburton

Jun 11, 2013

I had seen this dealership advertised on TV. My wife and I stopped by late one evening and found a vehicle we liked. We came back the next morning and Marc met us on the lot. I described the vehicle. He went and got the keys and we took a test drive. When we returned he had my car appraised and we did the paperwork and purchased the car that morning. I found both Marc and Tod to be extremely knowledgeable in their respective fields. Everything was exactly as they said it would be. I left something in my old car when transferring to the new. When I called back, Marc quickly retrieved it and held it for me until I could pick it up. My experience was a great one in every respect.

J Burton

Jun 11, 2013

I had seen this dealership advertised on TV. My wife and I stopped by late one evening and found a vehicle we liked. We came back the next morning and Marc met us on the lot. I described the vehicle. He went and got the keys and we took a test drive. When we returned he had my car appraised and we did the paperwork and purchased the car that morning. I found both Marc and Tod to be extremely knowledgeable in their respective fields. Everything was exactly as they said it would be. I left something in my old car when transferring to the new. When I called back, Marc quickly retrieved it and held it for me until I could pick it up. My experience was a great one in every respect.

cw4409

Jun 8, 2013

Very impressed. When I arrived the door was opened for me along with a freindly greating.I highly recommend sales representive Sean Sanders , he was very freindly, answered questions and was very knowedgable.I never felt pressured, or had to put up with sales pitches. I had found a used car on their web page and was very interested,so drove in to take a test drive.I wanted my questions answered straight forward and got it.My financial representitive Ryan Swaney, worked with me to accomidate my financial needs, the paper work was done quickly and explained thouroughly.Thank you all for a very satisfied purchasing experience of my 2011 Hyundai Elantra from Lima Auto Mall.

cw4409

Jun 7, 2013

Very impressed. When I arrived the door was opened for me along with a freindly greating. I highly recommend sales representive Sean Sanders , he was very freindly, answered questions and was very knowledgeable. I never felt pressured, or had to put up with sales pitches. I had found a used car on their web page and was very interested, so drove in to take a test drive.I wanted my questions answered straight forward and got it. My financial representitive Ryan Swaney, worked with me to accommodate my financial needs, the paper work was done quickly and explained thouroughly.Thank you all for a very satisfied purchasing experience of my 2011 Hyundai Elantra from Lima Auto Mall.

4debbyr

Jun 1, 2013

I would highly recommend salesman, Eric Olson at Lima Auto Mall! I started my search on the Internet and he followed up with me - and quickly found the car I was looking for (Cadillac CTS). The entire process went smoothly. Eric was knowledgeable, friendly, and quick to reply to any questions. Upon delivery of our new Cadillac CTS the entire sales staff reached out to us to help us have a great experience. Mike Bales walked us through the financial paperwork and Rick Jones helped us with understanding the different accessories of our new vehicle. I would recommend Lima Auto Mall and ask for Eric Olson!

Marybeth123

May 30, 2013

Rick Jones was wonderful to work with. He was knowledgeable, helpful, and consultative without being a high pressure salesperson. He initially showed us a Cadillas SRX and explained all the features to us. We hadnt really considered that model and now that we bought one from Rick, we love it!

ethan45805

May 24, 2013

Greg was awesome and knowledgable. Got my price within the monthly range and he even filled the tank for us. Had the whole transaction done in a few hours. Go see greg at lima automall!

dte777

May 22, 2013

My wife and I haven't purchased a vehicle in over 10 years. I found a vehicle I was interested in at Lima Auto Mall via the internet. And being from Detroit area, it's quite a drive to Lima. But I was able to work with Eric over the phone and email to the point where I felt comfortable that making the trip to Lima would be worthwhile. The reason for the for the 4 out of 5 on the pricing was that we had a hard time coming to an agreement on my trade-in. But Eric and Ryan were able to put together multiple scenarios for me to make a diligent decision. I appreciated them taking the time to do that. All in all, you will find that Lima Auto Mall is very in tune to internet shoppers and competitive pricing of their vehicles. Couple that with Eric's guidance and you have a comfortable buying experience.

mgilles

May 21, 2013

My husband and I just recently purchased a used car from Lirma Auto Mall while on vacation. Purchasing the vehicle was as seamless as buying a car could be. What really impressed us was how accomodating each staff member was in taking care of a recall on my husband's 2007 trailblazer and letting us park his car at the dealership while we completed our vacation as we now had two cars to drive home. A big thanks to everyone who helped.

mjolliff

May 19, 2013

Ryan Swaney took my car into work on my service day and delivered it to my work when it was finished. I could not ask for any better service than that!:) I will and already have highly recommended Lima Auto Mall to several people. Eve was the salesperson who sold me my chevy cruze......great experience with her as well!

jwells2013

May 16, 2013

Eric helped me get into my first brand new car. I am actually paying less then what I was for my old car. I love my new Cruze!

knstier

May 15, 2013

I purchased my new Cadillac ATS at Lima Auto Mall and I had the best experience. From the moment I walked in the door (which was opened for me) to the time I drove off, everyone was very friendly and professional. Being a female I am a little sceptical of any car dealership but I felt that they explained everything to me so that I felt comfortabe and at ease purchasing my car. I would recommend Lima Auto Mall to everyone looking to purchase a vehicle new or used. Thank you to Mike, Joe and Tod for a wonderful experience and a beautiful car.

mm1087

May 15, 2013

My wife and I purchased a vehicle yesterday and let me tell you... Lima Auto Mall was fantastic. Certainly not your typical car dealership. Very informative, helpful, professional, not pushy at all and at the end of the day we felt great with the car we drove home in. Joe, the sales manager was great over the phone before we made the drive to look at the vehicle. Rick, the salesman we met out at the dealership was wonderful, ask for him you will not be disappointed (or have a headache as you likely would elsewhere). Tod, the finance manager was also first-class made everything easy to understand. Total package was better than the best, would recommend to anyone.

Mike

May 15, 2013

My wife and I purchased a vehicle yesterday and let me tell you... Lima Auto Mall was fantastic. Certainly not your typical car dealership. Very informative, helpful, professional, not pushy at all and at the end of the day we felt great with the car we drove home in. Joe, the sales manager was great over the phone before we made the drive to look at the vehicle. Rick, the salesman we met out at the dealership was wonderful, ask for him you will not be disappointed (or have a headache as you likely would elsewhere). Tod, the finance manager was also first-class made everything easy to understand. Total package was better than the best, would recommend to anyone.

czechiel81

May 12, 2013

Eve helped my in directing my vision in to the best suiteable vehicle for my needs .She went above and behond. my exspections finding me the perfect 2012 idodge minivan i could ask for .I am very happy and would like to continue to do business with her and lima automall in the future.

scantrell88

May 10, 2013

Lima Auto Mall is a 5 star operation, Eric Olson provided the best car buying experience I have ever been a part of. I really don't know where to start. Great service, great staff. Eric worked out everything for making it a seamless experience. Lima Auto Mall has earned a lifetime customer in myself. Eric was great and I highly recommend him for your next vehicle purchase.Shane Cantrell

LMP1980

May 2, 2013

We were a complex case and Sean worked diligently to get us approved for a new car at a great interest rate. It took a few days, but was entirely worth it. We will be back to purchase our next car from Lima Auto Mall. The staff was attentive to our needs and took the time to listen to us to place us in what we wanted. We would recommend Sean to our family and friends and be confident that they would be taken care of.

phantomx4

May 1, 2013

my experience at lima auto mall was exciting and i would recommend Eve Fay to all my friends and family when looking to purchase a new or used vehicle.

gloria3point2

May 1, 2013

Everyone I dealt with was courteous and kind. Dave was knowledgable, and was able to explain my options so I could make the best choice. Tod was also very helpful and patient, explaining things I didn't understand without being patronizing or dismissive. The car is gorgeous, and I am very, very happy with my experience. I would definitely recommend Lima Auto Mall to anyone I know looking for a good vehicle at a good price, with friendly, helpful staff to make the experience a good one.

garyfred

Apr 30, 2013

The salesman (Dave) went out of his way answering all my questions and allowing me to make up my own mind. Everyone involved was friendly and helpful. I really never expected I would be seating in a new Volt but they found a way for me to do it. I still can't believe I'mriving such an impressive car.

Gary Friedrich

Apr 30, 2013

The salesman (Dave) went out of his way answering all my questions and allowing me to make up my own mind. Everyone involved was friendly and helpful. I really never expected I would be seating in a new Volt but they found a way for me to do it. I still can't believe I'mriving such an impressive car.

bristow

Apr 25, 2013

Felt comfortable with salesman & overall process with buying a used car. Didn't feel hassled or pressured in any way. I would definitely return when looking for new/used vehicle & would recommend to family and friends.

smeyer

Apr 25, 2013

Felt comfortable with salesman & overall process with buying a used car. Didn't feel hassled or pressured in any way. I would definitely return when looking for new/used vehicle & would recommend to family and friends.

kweiss

Apr 24, 2013

My wife and I had a wonderful experience dealing with Lima Auto Mall. We found the sales personnel to be friendly, knowledgable and professional in every way. We are very happy with our new vehicle and we would recommend this dealership to our friends.

KenO

Apr 24, 2013

My wife and I had a wonderful experience dealing with Lima Auto Mall. We found the sales personnel to be friendly, knowledgable and professional in every way. We are very happy with our new vehicle and we would recommend this dealership to our friends.

cochenourkristy

Apr 22, 2013

Nick was awesome. He was straight forward and not pushy. Everyone there was helpful. Nick was professional and very informative. No hidden anything or BS. This review is given because we bought a 2012 Malibu today. We are very excited and He took great care with us. Thank you all at Lima Auto Mall, Inc. Sincerely, Lonny and Kris

1stcaddy

Apr 21, 2013

The friendly reception from everyone and especially from our sales person Eric. We came to look at a used car and drove off in our first ever Cadillac. The care, questions answered and a good feeling helped seal the deal for us. They even stayed 3 hours after closing to make sure we left in our new car.Great experience.

kimberly123

Apr 19, 2013

I have never experienced the level of satisfaction,shopping anywhere as I did shopping at the Lima auto mall. Everyone was pleasant and friendly. Aaron, my salesman was the absolute greatest. He knows his job and what a great job he did.!!! Thanks Lima Auto mall for making me feel like I had a million dollars to spend. Aaron took the time to answer all my questions and I apprieciate that. Michael Baler explained everything to me before I signed and even gave me a little advice. This place is top-notch as far as I'm concerned. Thanks again to the group of guys/girls doing a fantastic job, hats off to you guys!!! Keep up the great work. I will recommend Lima Auto Mall to all my friends and family when shopping for a new or used car. You guys ROCK!!

Kat57

Apr 18, 2013

I first looked on line for different autos. Then Sean email me. We went in and talked to him about different cars and prices. He was great on telling us different ways on buying. So glad we had him as a salesman. He made sure we stayed in the price we wanted to stay in. Great job Sean thanks again.. Love it...

katschneider

Apr 12, 2013

Everyone there was friendly and helpful especially our sales agent Eric Olson. We drove 2 1/2 hours to get our cars and it was well worth it.

Sarah

Apr 12, 2013

Sean was amazing to work with. He went way above what we expected to get the vehicle we wanted. He truly cares about his customers, we have worked with him before and will continue to in the future. I can't wait to recommend him and the Lima Auto Mall to anyone who is in need of a car.

Flembob27

Apr 11, 2013

Sean was amazing to work with. He went way above what we expected to get the vehicle we wanted. He truly cares about his customers, we have worked with him before and will continue to in the future. I can't wait to recommend him and the Lima Auto Mall to anyone who is in need of a car.

jevity08

Apr 11, 2013

Dave was very friendly and patient with us, nice guy to work with. he did what he could for us and kept us informed on what was going on with getting us approved for a vehicle.

SonicblueC6

Apr 11, 2013

I enjoyed dealing with Eric. He was very professional and made the purchase of our corvette a very pleasant experience. He is a fine young man.MarkSylvania, Ohio

jevity08

Apr 11, 2013

Dave was very friendly and patient with us, nice guy to work with. he did what he could for us and kept us informed on what was going on with getting us approved for a vehicle.

VETT2NV

Apr 10, 2013

I BOUGHT A 2013 SUBURBAN FROM LIMA AUTO MALL. MARC CROWDER WAS VERY PERSONABLE. HE CALLED ME ON THE PHONE SEVERAL TIMES BEFORE I ARRIVED TO ANSWER MY QUESTIONS. HE HELD THE VEHICLE FOR ME UNTIL I GOT THERE TO DRIVE IT. THAT MEANT ALOT TO ME. NOTHING WORSE THAN TAKING OFF A DAY FROM WORK ONLY TO GET TO THE DEALERSHIP AND DISCOVER YOUR AUTO IS SOLD. AFTER I BOUGHT THE SUV WE REALIZED A PROBLEM WITH THE DVD PLAYER. HIS TEAM TIRELESSLY WORKED ON IT TO FIX THE ISSUE. THEY MAY BE OUT IN THE MIDDLE OF NOWHERE IN LIMA BUT THEY HAVE HOT PRICING TO GET YOU THERE. I ALWAYS SAID I WOULD NEVER BUY FROM A DEALER AGAIN BECAUSE MOST ARE DISHONEST AND SLEAZY. NOT LIMA AUTO MALL. VERY STRAIGHTFORWARD. GREAT PRICES. GREAT CUSTOMER SERVICE. SMALL TOWN ATMOSPHERE. WILL VISIT AGAIN FOR SURE IF I EVER NEED A AUTO. PLUS THEY HAVE SWEET CAMAROS AND VETTES.

Stevestein

Apr 10, 2013

Went to buy a used car. Aaron worked with me on that and when that didn't work out to my satisfaction offered me other solutions. He was able to take the time needed to explain the lease program to me. I feel I have a better understanding of the program and feel confident about making a good decision with his help.

VETT2NV

Apr 10, 2013

I BOUGHT A 2013 SUBURBAN FROM LIMA AUTO MALL. MARC CROWDER WAS VERY PERSONABLE. HE CALLED ME ON THE PHONE SEVERAL TIMES BEFORE I ARRIVED TO ANSWER MY QUESTIONS. HE HELD THE VEHICLE FOR ME UNTIL I GOT THERE TO DRIVE IT. THAT MEANT ALOT TO ME. NOTHING WORSE THAN TAKING OFF A DAY FROM WORK ONLY TO GET TO THE DEALERSHIP AND DISCOVER YOUR AUTO IS SOLD. AFTER I BOUGHT THE SUV WE REALIZED A PROBLEM WITH THE DVD PLAYER. HIS TEAM TIRELESSLY WORKED ON IT TO FIX THE ISSUE. THEY MAY BE OUT IN THE MIDDLE OF NOWHERE IN LIMA BUT THEY HAVE HOT PRICING TO GET YOU THERE. I ALWAYS SAID I WOULD NEVER BUY FROM A DEALER AGAIN BECAUSE MOST ARE DISHONEST AND SLEAZY. NOT LIMA AUTO MALL. VERY STRAIGHTFORWARD. GREAT PRICES. GREAT CUSTOMER SERVICE. SMALL TOWN ATMOSPHERE. WILL VISIT AGAIN FOR SURE IF I EVER NEED A AUTO. PLUS THEY HAVE SWEET CAMAROS AND VETTES.

daymond

Apr 10, 2013

I was very pleased with Lima Auto Mall. I was espically pleased with Aaron Bonanno. He helped me out more than he had to. He told me he would help me and he did just that. I appreciate all that he has done in helping me acheive my goal and that was getting me a new car. THANKS!!!

paheuerman

Apr 9, 2013

We had gone out of town and had a bad experience the same day we came in to see Dave. Dave was friendly and helpful and willing to go that little extra that means so much in today's society.Dave was very patient and answered all of our questions. Thanks again Dave!

hezreck

Apr 9, 2013

Great service, and very knowledgable about the 2 cars we test drove. I would recommend Aaron to friends if they need to purchase a new car. Very friendly and not pushy at all.

Satisfied Customer from Columbus

Apr 1, 2013

I had been looking for a new or "slightly" used Chevrolet Colorado for a few months but could not find the truck or the deal I was looking for but came accross a new 2012 on the internet. The truck was at Lima Auto Mall and I called to see if it was still on the lot. I spoke with Mike Tanguay and we chatted a bit about the truck and I said I would be there the next day to look at it. I drove approximately 90 miles but it was well worth the trip. Mike and the entire staff were very friendly and professional. A few hours later I drove home in my new truck. Thanks to Mike and all the staff for a positive buying experience.

rayburnfamily3

Mar 30, 2013

This was our best car buying experience. We found our 2012 Buick Enclave online at Lima Auto Mall and exchanged emails with Sean Sanders. He answered all our questions and worked with us on price. We live south of Columbus and Sean offered to deliver the Enclave to us. That sealed the deal for us. When he arrived everything was as expected, there were no surprises. It was a very smooth transaction. Thank you,Matt and Becky

fdreid

Mar 29, 2013

I had been looking for the car I purchased for quite some time and finally saw it on AutoTrader.com and decided now was the time to get it. Not only was it better than the price range I was looking in, everything seemed perfect about this car. I called on a Monday trying to get details about the car and Ryan was telling me about the car and had one of his employees call me back. Dave contacted me with all the information I was looking for. He gave me the carfax and everything just seemed right so I did the credit app. Through the week, Dave got my documents to make my process faster on Saturday when I could get there. I felt a lot more comfortable knowing I wasn't driving three hours and going to get there and be disappointed in my purchase. I took the car for a test drive and immediately was ready to take it home. After speaking to Mike in finances, I was finally able to say goodbye to my Saturn and drive away in my Toyota.Overall, I was very impressed with the service, the friendliness, and how prompt the employees were. I would recommend Lima Auto Mall to anyone looking for a car!

kagoecke

Mar 27, 2013

Aaron came out and met us when we first started looking and helped us test drive different vehicles. He was able to answer all our questions and find what we wanted. He kept in touch with us. We are very happy with our purchase. Was a little more than expected to pay when we started looking and a little less mpg, but love everything else about the vehicle. Second time we were in, Aaron was very busy, but we did not have an appointment at that time. Very satisfited.

2345A

Mar 27, 2013

Very pleased with the overall process of purchaseing a 2013 Equinox. Mr Sanders was very knowledgeable about the vehicle we purchased and was able to answer all our questions.

jrdnln

Mar 27, 2013

What we thought was going to be our dream car, turned into a nightmare due to the (lack of) service we found at Lima Auto Mall. Dont get us wrong, the staff was extremely nice and professional during the times we actually spoke to them, but we had so many issues that overshadowed that, that the entire experience was an unprofessional mess.When we first called and found the vehicle we wanted, they were great. They didnt have to sell us on anything; we knew what we wantedmake, model, year, trim and miles. They worked with us to get a good financing rate, and ended up being competitive enough with our credit union that our credit union lowered their rates to be even more competitive, and we finally chose our credit unions better rate. Things were going perfectly.We were very apprehensive with this being our first internet car buying experience, however, and purchasing a $30k vehicle without physically seeing it. We are out of state buyers and they assured us they had done this many times before and things always went smoothly. We found a shipping company that would send the vehicle for a lot less, but the folks at Lima again assured us that they had never had any issues with the company they used, and that the vehicle would be delivered to our door. We trusted them to provide the level of customer service that so many online reviews have given them.Our complaint is in regard to the expectations set by Lima Auto Mall themselves and consistently not following through to meet those expectations.Of course, every buyer wants to know when their stuff is going to arrive. Amazon, UPS, USPS and such have created tracking systems just for that purpose. When we said we wanted our vehicle, that we were ready to buy, we asked when it should arrive. We were told by Dave, our salesperson, that as soon as they received our check, they would ship the vehicle. We overnighted our initial paymentbut no, turns out that there was more paperwork to fill out before the vehicle should ship. We thought it might be that way--made sense that there would be more papers--so we were then told that as soon as the paperwork was filled out the vehicle would ship.Again, this was not the case. These were not assumptions on our part, this is what we were told. After we confirmed they got the paperwork, we asked when we could again expect the vehicle to ship. We were told it would leave the next day (Friday). We asked for a confirmation of that, to let us know when the vehicle was picked up. We were told we would receive one. We never did.When we contacted the shipping company directly (on Saturday) to find out if the vehicle had shipped, we were told they had only just received paperwork from the dealership and that it hadnt been assigned out yet. That would take 1-3 days and then we could expect 3-5 days before it would arrive. Again, we asked to be told when the vehicle shipped. On Tuesday we called and asked what was happening with the car. Dave told us that he looked out on the lot and the vehicle wasnt there. But in speaking with Secured Transport, we were told it still wasnt assigned out and that they would call when it was. This was relayed to Dave, who said the vehicle was in detail and would stay there until it was picked up. The next day (Wednesday) Secured called us to confirm this was assigned and confirmed for pick up on that coming Saturday. Saturday came and wentagain, no confirmation or status update-- and the car was finally picked up on Monday: eleven days after being told that as soon as they received the paperwork back from us, the vehicle would ship. However, Lima didnt call us to let us know the vehicle had finally been picked up. We called Secured Transport. It was only after our calls that we got word from Lima that the vehicle had been picked up. When asked what happened to the Saturday pick up, we were told the original truck broke down and they had to find a new truck and driver. Again, asked for written confirmation of pick up, were told we could get one, and we didnt. We told Dave that we felt that at this point we felt they were not living up to their commitment to customer service and that we would like some kind of compensation for our time. He said he would talk to his manager and see what they could work out. He didnt get back to us.At this point we called to talk to Joe Shaw, the General Sales Manager. He let us know that Dave was newer to the facility, and that he was incorrect, that they had to schedule a pickup with Secure Transport, the transportation company, so us being told that the vehicle would leave as soon as the paperwork came was wrong. They were at the mercy of Secure Transport when it came to when the vehicle could be shipped. We again asked if something could be done for us to make up for the failure to meet expectations. Joe said he would get back to us also. He also never did.We had been going around with only one vehicle for a month before we found the car we wanted, and now we were having to wait even longer. Had they set clear expectations that it could take a couple of weeks before we got the car, we would have been okay with that and made other arrangements. But we were constantly told one thing and then not followed up with when things didnt go down that way.Unfortunately, that wasnt the end of the experience. Instead of us being handed off to Secure Transport and calling us when the vehicle was picked up, we had to call Secure Transport ourselves. Turns out that Secure Transport doesnt actually transport the vehicles, they just contract out to other shipping/transport companies. We were given the name of Cheyenne Logistics and told we could expect a call from their driver the day before the vehicle was to arrive, but that we could expect it in 3 to 5 days. This was Monday. Wednesday came and at the end of business we called Cheyenne Logistics about the status so that we could plan for when the car might arrive. The woman from Cheyenne logistics was great, very friendly. As it was after hours for her and she was not actually at work, she told us to call her back the next day and she would have all the info we needed.We did just that. Imagine our surprise, however, when we were told the vehicle had been delivered Wednesday morning. Our jaws hit the floor. Where was the car sent? We sure didnt have it. It was sent to Iowa (we live in Idaho.)We instantly called Secure Transport. Oops. Turns out there were two of the same year, make and model of car being sent out from Lima Auto Mall on that day. Secure Transport gave us the wrong information. Our vehicle was being sent by Victory Transport and we could expect it to be there in 7 to 10 days. At this point we werent even sure if the right vehicle was being sent to us. Secure gave us the name and phone number of the driver. We called him and he said that we could probably expect the car Friday evening or Saturday. We tried a couple of times to call Joe Shaw at Lima Auto Mall during that Friday to again discuss the situation, but always got his voice mail. As we had had such bad luck with getting calls back in the past, we opted not to leave messages.Friday night at 7 pm the driver called us. He was about 3 hours outside of town. Where would we like to meet him to pick up the vehicle? Waitwerent we told that the vehicle would be delivered to our doorstep? We asked him about that. Not only did he say he did not have our address, he said that it probably wouldnt be good for him to drive his truck into our neighborhood and that he usually just met the people somewhere to deliver the car. We were confused. We just spent $1500 to have our vehicle delivered, and now we needed to meet him somewhere, after dark to get our car? When we spoke to him again around 10 pm, we let him know we had three little kids who were all in bed right now, and we couldnt really go somewhere to meet him. Cant he just bring his truck into the neighborhood? No, because he was driving a 100 ft car transport with eight other cars on it. No way would it fit into our neighborhood. He asked if there was somewhere nearby that he could go. We told him that there was a Walgreens about a block from our house that he could park at. He said he would do that and then drive our car over to us, and then we could drive him back.We didnt know him. It was late at night, and we have kids at home. It seemed really sketchy. We had the expectation that the car was going to be delivered to our house. There was no way we were going to drive him back to his truck. We gave him directions to the Walgreens and then waited for him to arrive. We could see out of our window when he got there and then we went over to meet him, letting a neighbor watch our sleeping kids.The driver was also very pleasant. He got our vehicle off of the rails for us, gave us the key. We signed for it and made it home at 11 pm. After two weeks of waiting after the paperwork was received by Lima Auto Mall, we finally had our vehicle.If only that were the end of the experience. Our excitement over finally getting the car was quickly diminished when we noticed some things about the car. First, we only got one key and one key FOB. We searched all over the car for a second key. Nothing. The floor mats we had specifically asked about prior to purchase, missing from the second row.The vehicle that Dave told us wasnt on the lot because it was being detailed? Grease marks on the carpet that can be scratched off with your fingernail. French fries in the steel runners for the moveable seats. A black Sharpie marker under one of the seats. No new car smell here.The car was understandably extremely dirty from the cross country trip. We are hoping that the reason why the wiper fluid doesnt work is because the dispensers are clogged from that dirt. We have tried to clean them out using compressed air, but it seems that the motor for the fluid pump isnt working. We will know more when we take our certified vehicle in one week after receiving it to have it repaired.But the biggest problem once we received the car? No temporary registration. So even after receiving our vehicle we still couldnt drive it. Our DMVs are closed over the weekends and the car arrived late Friday night. We contacted Dave the next morning to see what he could do. He let us know that he could overnight it to us, and we asked that he email it as well, and gave him our email address via text. He said absolutely, that he could. We asked again, that once it was sent, that he please send us confirmation and let us know that it had been done.Eight hours later we still had no response from him. We tried to call the Auto Mall and they were closed, so we sent Dave a text asking about the email. He said that he sent it, saying that the registration would be overnighted. That is great, but that wasnt what we asked forwe wanted to registration emailed to us as well, and we wanted him to let us know that he had sent it. Regardless, we still didnt have an email from him one way or the other. He suggested that we check our spam folder, but this email address doesnt have one. Trying to give the benefit of the doubt, we thought we just might not have received it and the message was stalled somewhere out in the ethernet.The next day, Sunday, brought no changes: still no email and no overnighted registration either. We sent him a text asking if he sent the email to a .com email or .orgremember we had texted him the email address. It should have gone to .org. He let us know that he did indeed send it to .combut he didnt resend the email to the correct email address. On Monday morning we went to the DMV and were able to get a temporary registration for the car. Finally we could legally drive our vehicle, three days after we actually got it. And guess what? Tuesday our overnighted temp registration finally arrived. It had indeed been overnighted, but was sent on Monday, not Saturday as one might have expected from the conversation.Tuesday morning another salesperson from the dealership called, seeing that they had missed a call from one of our numbers. We spoke to him about all our frustrations and issues. He said he would definitely check into it. True to form, we have yet to hear back from him.The issue here is not one of being treated rudely, abusively, getting cheated or swindled. We love our new vehicle. As we have said, everyone has been extremely friendly and politeit is about expectations as customers, expectations that the business itself set up, not being fulfilledLima Auto Mall not doing the things they said they would. If you dont plan to get back to us, that is fine, be upfront about it. But not returning calls, not getting back when you say you are going to, that kind of behavior is unacceptable.

LoveTraverse

Mar 27, 2013

Aaron came out and met us when we first started looking and helped us test drive different vehicles. He was able to answer all our questions and find what we wanted. He kept in touch with us. We are very happy with our purchase. Was a little more than expected to pay when we started looking and a little less mpg, but love everything else about the vehicle. Second time we were in, Aaron was very busy, but we did not have an appointment at that time and several others offered to help. Very satisfited. This was our first vehicle purchase in 16 years and we are very happy with it.

greenrc

Mar 26, 2013

Having lived in the Lima area for a number of years and currently residing in Columbus I had many options when looking for a new car. After comparing multiple dealerships and my past experiences with Lima Auto Mall, I made the drive up from Columbus to do business with a quality dealership who has a history in the Lima area. I started my search out on the Internet and Aaron was a pleasure to work with every step of the way. The best part of the whole experience was the no pressure approach from Aaron and allowing us ample time to discuss the purchase amongst our selves. Mike in financing was excellent as well and took the time to clearly explain every document I was signing along with answering the numerous questions that we had for him. It further illustrates the point that the Lima Auto Mall hasn't lost it's way over the years and still treats you as a neighbor and not as another customer. I would certainly do business with Lima Auto Mall again and would recommend them to family and friends.

Bob g.

Mar 26, 2013

Having lived in the Lima area for a number of years and currently residing in Columbus I had many options when looking for a new car. After comparing multiple dealerships and my past experiences with Lima Auto Mall, I made the drive up from Columbus to do business with a quality dealership who has a history in the Lima area. I started my search out on the Internet and Aaron was a pleasure to work with every step of the way. The best part of the whole experience was the no pressure approach from Aaron and allowing us ample time to discuss the purchase amongst our selves. Mike in financing was excellent as well and took the time to clearly explain every document I was signing along with answering the numerous questions that we had for him. It further illustrates the point that the Lima Auto Mall hasn't lost it's way over the years and still treats you as a neighbor and not as another customer. I would certainly do business with Lima Auto Mall again and would recommend them to family and friends.

amoore935

Mar 25, 2013

After applying online and not knowing what to expect ,because of my credit, I received a call from Aaron and he went right to work to put me in a vehicle.Aaron is a good hard worker and got me in a nice 2012 Impala.Everyone there was great .

orwick705

Mar 21, 2013

We are very pleased with the purchase from the Lima Auto Mall. Our Salesman, Aaron, was very friendly and polite. The Chevy Trailblazer was clean and ready to take home. They even offer to help me keep it that way. I would highly recommend, to anyone, give them a call.

tjurosic

Mar 19, 2013

Rick,Ryan,Tod & Mike, Helped us thru the process of Buying a car. We have not purchased a car in over 7 years. We were really surprised at how much has changed when buying a car whether it be New or Used. We would most definitely recommend Lima Auto Mall. And the team that they have assembled there when purchasing a vehicle. Thanks Again!!!Tim & Krista Jurosic.

sruvoldt

Mar 19, 2013

My experience w/Steve Morrison was by far the best I have ever had with a car salesman. He was extremely pleasant & competant & got the best deal for me. I was able to drive my 1st brand new vehicle ever home that same day. The follow up customer service by both Steve & the company itself has been impeccable!!! I would recommend this salesman & dealership to anyone.

KSporrer

Mar 18, 2013

Steve was a wonderful person to work with. He was great help in making sure it was everything I wanted on my purchase. Great place to buy a veichle, I would recommend these guys any day. Love the Equniox I purchased and really glad I drove the extra hours to get the veichle of my dreams. Thank you so mcuh for your help

tracieshurelds

Mar 13, 2013

the rating i have was great and i was help in all my needs my sale person was the best and he had my best interest thank you Aarron for your help i love my car.

waltgor

Mar 12, 2013

I had been searching for a particular used car (make, model, color, features, etc.) for a while. A car with the exact features I was looking for showed up on my Autotrader.com search from Lima Auto Mall on a Friday after hours. Not only was it exactly what I was looking for, but it was also priced about $500 lower than other similar cars I had found, including a local one in a color I didn't like as much with 4000 more miles on it.I sent an e-mail inquiry, not expecting to hear back until at least the next business day, but was surprised to get a response right away (again, this was after closing time on a Friday night).Dave Osbon and I communicated effectively over e-mail several times over the weekend and by Monday morning had agreed upon a selling price and financing.I live 240 miles away, so I needed to make sure everything was set before making this long drive. When I got there the only surprise was that they had actually managed to get me an even lower finance rate than we had previously agreed upon, so it was a pleasant surprise.The car was lacking a front license plate bracket (needed in my home state), so I was again pleasantly surprised when they offered to buy one and have it sent to me free of charge. It would have been easy to say this wasn't included and try to charge me the $15 suggested retail price for it, plus shipping, but they didn't.The car was in perfect shape, just as described, and I love it. They have called and e-mailed a couple of times to make sure that I am still 100% satisfied, which I am.

Walter

Mar 12, 2013

I had been searching for a particular used car (make, model, color, features, etc.) for a while. A car with the exact features I was looking for showed up on my Autotrader.com search from Lima Auto Mall on a Friday after hours. Not only was it exactly what I was looking for, but it was also priced about $500 lower than other similar cars I had found, including a local one in a color I didn't like as much with 4000 more miles on it. I sent an e-mail inquiry, not expecting to hear back until at least the next business day, but was surprised to get a response right away (again, this was after closing time on a Friday night). Dave Osbon and I communicated effectively over e-mail several times over the weekend and by Monday morning had agreed upon a selling price and financing. I live 240 miles away, so I needed to make sure everything was set before making this long drive. When I got there the only surprise was that they had actually managed to get me an even lower finance rate than we had previously agreed upon, so it was a pleasant surprise. The car was lacking a front license plate bracket (needed in my home state), so I was again pleasantly surprised when they offered to buy one and have it sent to me free of charge. It would have been easy to say this wasn't included and try to charge me the $15 suggested retail price for it, plus shipping, but they didn't. The car was in perfect shape, just as described, and I love it. They have called and e-mailed a couple of times to make sure that I am still 100% satisfied, which I am.

glendale13

Mar 9, 2013

I was very satisfied with my experience purchasing of my 2007 CTS from Nick Roeder and also the loan processing from Michael Bales and the trade in amount from Ryan Swaney. Also nice to know that if I have any questions they are ready to answer them.

SlimJim37

Mar 9, 2013

The vehicle was in the price range we wanted.The salesman was excellent.I gave a 4 on quality of work because the detailing could have been better on the interior like cleaning the carpet and seats.

palmbayldy

Mar 7, 2013

We were treated so will at this dealership , as my husband and I are retired and we have bought many cars from dealerships and we were treated the best right here, Super nice salesman, and super nice financial director. The sales manager Joe was super awesome and set and talked to us for awhile, we would recommend this dealership to every one we know. The best service I have ever gotten in 63 years an And 76 years for my husband.. We give them A+A+A+A+A+... WOULD BUY FROM THEM AGAIN..!!!! We bought a 2012 Chevrolet Captiva and we love it.......Aaron was such a nice salesman and so pleasant and treated you like family he is a asset to this dealership......Rebecca and Robert Caldwell

eramey

Mar 6, 2013

I was in the market for a used vehicle. I found Lima Auto Mall through their inventory they had listed on Auto Trader's website. They were very easy to do business with and Eric Olson and Todd (finance manager) did a great job. I would definitely recommend buying a car from Lima Auto Mall, they have a very professional team.

Randy P.

Mar 2, 2013

Was in the neighborhood around 3 pm, and I did not have an appointment, but my car was over due for service. I was greeted with a smile, and the service team took me in, and immediately began the service. The customer rep. also suggested they go ahead and rotate the tires, as they were due, and even washed the car. I was quite impressed with the professional, and friendly experience. Thank You

rcjdkj

Mar 1, 2013

My wife and I have owned and leased many cars and trucks over the years. We traded our 2007 Cadillac CTS for a Certified 2010 CTS with 20400 miles. The car is excellent, and after a few days and a trip to Florida, all seems to be as it should be.Eve was knowledgeable and took good care of us. We actually drove home to Muncie, IN and then to Lima from Bradenton, FL to complete this trade. Maybe we should get a long distance award or something.I only wish that we could have gotten a bit more for our trade-in, but other than that ,we are completely satisfied and would do business with Lima Automall again.Craig Johnson

Ska1976

Feb 28, 2013

Where do I begin ?..I live near Fort Wayne Indiana..I had an 08 Hummer and was so tired of putting 140 dollars in gas ..a week..I owed a lot more than it was worth..I only had it one year..So I decided to see if there was any way I could trade it in for a newer car. So I got online Sunday morning and I was checking out how much I could get for my truck...Sean Sanders was the first to contact me..(on Sunday)..So we emailed back and forth with a few questions and he called me first thing Monday morning and with a lot of work on his part..I drove away with an awesome 2013 Malibu ...I promise u I'm not easily impressed by people ..but I definitely was VERY impressed by all that we came in contact with ..I can't thank them enough..I have never been so happy with the service and I Love this car ! Thanks Sean and Tod !..It's about time someone gets customer service right!..

Schoonover

Feb 16, 2013

My family has a long history of buying vehicles at Lima Auto Mall and dealing with Mike Tanguay. I personally had not purchased a car in ten years and yes ten years ago that sales person was Mike. It is very nice to deal with a sales person who has been with the same company and not a salesman that jumps from dealership to dealership. I know if I have any problems I can go back and that person that sold me the vehicle will be there to do their best to fix it. I was very unsure of the type of vehicle I wanted and after several visits to the dealership and many test drives I finally made a decision. Mike was very patient and honest with me throughout the whole process. When it came down to actually doing all the paper work, Mike and his finance team took the time and explained everything thoroughly and made me feel confident that I made the right decision. I will definitely recommend Lima Auto Mall to anyone looking to purchase a new or used vehicle.

mike160

Feb 15, 2013

I've purchased four vehicles from Rick Jones at Lima Auto Mall; two new and two pre-owned. Rick, and the staff at Lima Auto Mall, are always so knowledgable, friendly, and helpful. Rick answers my questions promptly and thoroughly, the prices are good, and Mike Bales provides wonderful assistance with financing. Luke in the body shop is also very friendly and helpful, and their work is always top quality. Overall I'd have to say my experience with Lima Auto Mall has been excellent, I'll continue to do business with them, and I'd highly recommend them to others.

acira

Feb 14, 2013

We thought Aaron did a good job. He was willing to show us as many cars as we needed to see. Overall, we were very pleased with our experience.

Erica Bishop

Feb 13, 2013

I had a good experience here. Even with the credit that I have they were able to find me a descent car and at a descent price. Everything went quickly and very smooth. I would recommend others to come here.

tammieholland

Feb 8, 2013

Aaron was our sales rep. and being in retail my self I think he had great customers service not being to pushy help in all that we ask and much more even helped set up on star for us all in all we couldn't be more happy with his service i would recommend him to my friends thanks aaron .

Jessica

Feb 8, 2013

This dealership provided me with the easiest and fastest car buying experience I've ever had. Sean was very nice. I love my new vehicle and I will definitely search here first for my next one.

kpyrof

Feb 3, 2013

Overall experience was great. They treated me like I was a customer for years. Couldn't ask for a better experience. Dealer delivered the car to MI after the purchase

ShulawLLT

Feb 2, 2013

NICK ROEDER - Awesome new salesman!!!! Looking for a used vehicle, called and told him what we wanted, when we got there he had it in the garage - Out of the Cold and Snow - We drove it, said what we were willing to pay, He made it Happen!!! and We drove it home...

Tressi

Feb 1, 2013

This was our first visit to this dealer. We had spent the entire day looking around and doing test drives. After a long cold day, we went back to where we started and left with my "big truck" in only a few hours . I've never had a truck befor but always thought it would be fun. The guys at this dealership were professional and friendly and I will be sure to be a return customer and refer others.

spitnale

Jan 31, 2013

My primary contact was with Eve Fay. She was great. Very knowledgeable about the vehicle. Did a fantastic job in demonstrating the car, all it's electronics and how it handles. She also kept in touch with me via email and cell phone until I was totally satisfied and bought the car. Everyone was very friendly and helpful. It was a one of my best car-buying experiences.

ohrsx02

Jan 30, 2013

I stopped at this dealership to see about trading in my truck for a newer used suburban. I need the extra room with the new additons to my family. However I came away from this situation with a great experiance. I had a very knowledgable and friendly salesman who helped me get a wonderful deal on a new family vehicle.

silverdolly

Jan 29, 2013

I was looking to sell my old car and possibly purchase a used car. Eve helped me and my dad find a very cute, very affordable PT Cruiser. The sales team never pushed and forced a sale. Eve was very informative and showed me a lot of neat things that the PT could do. It was a very enjoyable experience. After deciding to buy, I worked with Tod in financing. He was very helpful and explained everything. I can't believe how smoothly the process was and I would definitely recommend the Lima Auto Mall to a friend!! Everyone was very professional and friendly!

amwilhelm

Jan 28, 2013

We were treated great by our saleman Aaron. He was very helpful both on the phone and in person. Tod was also very nice in the finance dept. This was our 2nd trip to Lima to find the car we were interested in purchasing. The only down side to our buying experience was the run around we received in accepting our offer, after talking to two other people and leaving without making a deal we left and drove home which was an out of town trip, then received a call saying they would accept our offer. It seems like the salesman really does not have the authority to make a sale.

Cescalade

Jan 26, 2013

I was shopping for a certified Escalade and found one listed at the Lima Auto Mall. I initially worked with Sean Sanders on the phone and then drove to Lima from Cincinnati for a review of the vehicle and discussions with Sean. Working with Sean and Ryan, who both let me know they wanted my experience to a good one, we came to agreement on the phone a couple days later on a very nice certified Escalade. Both Ryan and Sean were great to work with during the entire sales process. Sean actually delivered the car to Cincinnati for me which was an added nicety. I would recommend this dealership to anyone needing a nice vehicle and a pleasant buying experience.

jeffkeel

Jan 24, 2013

Aaron Bonanno is a very friendly, knowledgeable sales associate. The prices on their vehicles is fair and the trade in value was great. Would recommend to others.

buc8221

Jan 24, 2013

steve an the auto mall are friendly an good to work with,steve will go the extra mile for you before the deal an after the deal

Tim Hendrickson

Jan 23, 2013

Aaron worked his hardest to find the car I was looking for. Thanks we will buy again. my wife loves the car 2009 Impala LTZ

Lexi

Jan 23, 2013

Wonderful experience! Great service from Eve Fay and Mike Bales! Would reccomend Lima Auto Mall for all of your car needs! Both were VERY helpful, knowledgable and friendly! Thanks guys! We love our car!!

Josh and Sara

Jan 22, 2013

We would like to thank Sean and everyone at Lima Auto Mall. It was a very pleasant experience buying our new truck. This is a no pressure dealership, they want to help you not push a sale on you if you're not ready. We will defiantly be back in the future and recommend you to others. We love the new truck it was just what we were looking for.

TammyC..New SUV

Jan 22, 2013

After an unfortunate car accident I was left to face buying or leasing a new SUV. My husband and I drove through and this kind young man (Arron) step out to help us. It was close to closing time and told us of the weekend hours so we could stop back. When we got there the SUV we had looked at was pulled up and ready for our test drive. It was a little more than we needed, he then searched his enventory to find one that matched what we could afford and wanted.He then had others(I don't know there names help put together different Buy/Lease opptions. When we made our choice the staff all helped one another to get our deal done (Eric).

tammycotrell

Jan 21, 2013

After an unfortunate car accident I was left to face buying or leasing a new SUV. My husband and I drove through and this kind young man (Arron) step out to help us. It was close to closing time and told us of the weekend hours so we could stop back. When we got there the SUV we had looked at was pulled up and ready for our test drive. It was a little more than we needed, he then searched his enventory to find one that matched what we could afford and wanted.He then had others(I don't know there names help put together different Buy/Lease opptions. When we made our choice the staff all helped one another to get our deal done (Eric).

jmiller871

Jan 20, 2013

Overall we had a good experience. Aaron was great to work with. He was very professional and very personable. He made a point to get to know not only us but our kids. We worked with Tod on the financial side and he was very thorough. We appreciated the lounge area, but overall, the transacation took too long to process through. We realize that the dealership was extemely busy, but 4 hours is a tad to long. We would recommend Lima Auto Mall to others.

mrofstuff10

Jan 15, 2013

Gerry and everyone at the dealership made the used car purchase of the 2012 GMC Acadia very easy. Discussions to finalize the price went very quickly/smoothly, no long waits when reviewing counter offers or reviewing my trade in. I found the car that I was looking for on the web. Based on the price & my initial phone conversations with Gerry, I was willing to drive from NW Columbus to Lima to check the vehicle out. Not till I got the vehicle home did I realize that it was missing one of the floor mats (remember its a used car). I mentioned it to Gerry when he called the next week, and he said no problem, he would order one and mail it to me. Good overall experience.

tedcornwell

Jan 14, 2013

The sales person was very pleasant and courteous and did not pressure me in any way; was timely in his meetings and telephone conferences with me; and took the time to explain all of the vehicle functions to me.

Abbydoo

Jan 8, 2013

Overall pretty good guy to deal with helped me with the purchase of my new truck would reccomend in the future for friend and family or our next vehicle job well done:)

rchapman27

Jan 3, 2013

Aaron Bonanno was quite the salesman. He seemed knoledgable and confident in what he was doing and at the same time we didn't feel pressured by him. Very nice to work with.

Gloria

Dec 30, 2012

I did my application on line and the next day I was called and told my loan for the van I was looking at had been approved I set up an appointment and went and drove the van and signed papers. The salesman I had was named Arron and he did an excellent job and I thank him very much.

Hoseman269

Dec 23, 2012

I had the best experience ever buying a used car. Aaron Bonanno was very helpful and friendly and the whole stuff was as well.I Recommend lima auto mall for your next car and talk to Aaron Bonanno he will greet you with a smile and help you get into your new car.Thanks Aaron for helping me get my Chevy cruze I love it!!!!!!

dcls20hms12

Dec 22, 2012

Lima Auto Mall is a great place to look for and purchase a new or used vehicle. Matt did an excellent job providing a variety of vehicles that matched our needs, and he made sure we got what we wanted. Aaron also did a great job explaining the paperwork and making sure we understood the financial aspects of buying the vehicle. Overall, this is the best experience we ever had in purchasing a vehicle, and we highly endorse Lima Auto Mall.

joel22taylor

Dec 20, 2012

Aaron Bonanno was my salesmen on my recently new used car. He went above and beyond to make sure my deal was fair, fast, and friendly.

AshleyChevCruze

Dec 19, 2012

Steve helped me find a car in my price range, it basically came off the truck! He knew what I was looking for and found the perfect car. All the paperwork went easily and almost fun with the help of Aaron. Highly recommend!

wahooman1970

Dec 18, 2012

Aaron Bonanno and Mike Bales were great they were honest and up front. I felt treated with professionalism and made me feel like I was someone. I know its there job to sell and be a salesman but they were real and not pushy at all. Aaron was honest and if he didn't have the answer he sought out to get the answer for me. Mike gave me some good advice and never sugar coated anything. They say when your in customer service to make a connection with your customer they did they were not fake. Also it was good to see if someone walked in to the dealership there was just not sales people help but other employees, it was like you where walking into their own personal homes. Keep up the excellent service and don't loose focus.

judy.crawford.756

Dec 16, 2012

Steve spent lots of time helping me select a vehicle that would be perfect for a techinically challenged white haired grandmother. I would highly recommend him because he uses the skill, care and judement in dealing with those he helps that only comes with years of experience. We chose a SRX which I love to drive and I'm sure I'll have for a long time. And, with his help I'm learning how to utilize all of the wonderful things it will do. Thanks, Steve, for all your help.

pcmcdowell

Dec 10, 2012

My wife and I have purchased automobiles at Lima Auto Mall in the past and have always received excellent service both during and after the sale. We go back because of the service received and the deals we get, no better dealer in Lima.

Lewismf

Dec 6, 2012

Sean and Aaron are awesome. They helped me not only buy a car I wanted, but helped us understand every detail of the transaction. They went above and beyond their job duties. I will definitely go back to them when I need another vehicle. And I will refer all my friends to them! :)

Mark&Jane

Dec 6, 2012

Eric was our sales man and Mike handled the purchase paperwork.Eric was very friendly, personable and helpful. He made the process enjoyable and navigated a great real world test drive.Mike was very pleasant and efficient. He took care of the paperwork, explained the process and made sure we understood what was happening before we left. Very professional! I seldom deal with car dealers because I don't like the way the experience makes me feel. I had never been to Lima Auto Mall before and maybe all those past bad feelings were just because I was at the wrong dealer. Lima Auto Mall was great. Thanks!

bdiddyall

Dec 5, 2012

Found what i was looking for online and sent a e-mail.Marc got back to me within 20 min. Set up a test drive and worked with me on the price.Very friendly,no hassles,had my car that day. Couldn't ask for much more.

martiejane

Dec 1, 2012

I was so very impressed with Sean Sanders. He was the FIRST (I am not joking) salesman within the four dealerships we checked out that LISTENED to us. He got my husband a golf cart to ride in since he is not able to walk very far. We had a list of what we wanted and would not accept anything that did not have "all" that was on that list. Sean knew the vehicles on the lot and took us to look at the ones that met our needs. Sean did not need to look at the computer to see what was on the lot. Sean did not try to tell us we did not need a particular item on our list which other salesmen had tried to do with us. Sean found us what we needed at a good price.We did not buy a Chevrolet, we bought a used Dodge minivan. I already had a Chrysler minivan and I love the thing. Tom Ahl could not match us with a vehicle and that is what they sell. I was amazed that we ended up getting what we needed and wanted at the Cherolet Dealership. Not that I mind Chevies. I just can't remember every owning one.If and when we need another vehicle, I will definately call Sean. I have no doubt he would be able to find what we needed. Everyone at your place of business was friendly and helpful. I thought Mike handled himself quite professionally.

delongdonovan

Dec 1, 2012

When it comes to the Lima Auto Mall they worked well as a team and everyone had a hand in making sure i was happy as a customer. Sean Sanders was the main person helping me with my new purchase. He made sure any question i had was answered fully and quick as possible. i truly left feeling happy with my purchase.

Washak

Dec 1, 2012

I was treated like a family member, as the dealership knows me. This was my second vehicle purchased from this dealership. I will keeping coming back because Mr. Joe Shaw and Gerry "K Car" are extremely friendly and treat you as if you are inportant but the sale is not under any pressure but an upfront honest presentation of the cost of the vehicle along with the tradein. I believe this company gives you a very fair price with no hassles or grief. Times is taken by the finance department with through explanations along with informative choices in your purchase. The bank loan was approved prior to my arrival from out of state. They suprized me with an interest rate from the bank which was lower than I requested. The vehicle was polished and filled the tank full of fuel. Needless to say, I will come back again to purchase other vehicles in the future as this and my last experience exceeds any other purchases of autos in the past 45 years of driving. Dealing with Lima Auto Mall and their sales staff is a pleasure but a positive experience that most consumers in the auto industry fail to acheive. If zero is the worst experience and ten is the highest once can can have, there is no doubt, this was a ten plus!! Thank you Gerry and Joe, it was great to see you and of course receive a great vehicle all within a very short period of time. Thank you, Ron and Joni

tazzy724

Nov 30, 2012

walked in with financing in hand...got me financed thru a different company with lower interest.....VERY IMPRESSED with all that i dealt with...went above and beyond

timhoehn

Nov 29, 2012

My wife and I were very pleased and impressed with our experience in purchasing a vehicle at the Lima Auto Mall. John Roby did an outstanding job of understanding our needs and then providing us with the information that assisted in making our purchase decision. My wife and I found John to be helpful and responsive to all of our questions and concerns. Beginning with our initial visit to the dealership, test drive, and eventual purchase, we found John Roby and Aaron Brougher to be extremely knowledgeable and professional in their roles and responsibilities in representing the Lima Auto Mall dealership. We would definitely recommend the Lima Auto Mall to anyone who is looking to purchase/lease a new or used vehicle.

rturpin

Nov 20, 2012

They did a great job of advertising, which led me to call and Josh immediately verified that the vehicle was still available. He looked it over thoroughly for me over the phone and started it up. He allowed me to put a deposit on the vehicle to hold it until I could drive two hours the next Saturday to actually see the vehicle. He kept in constant communication until the day we arrived answering all of my questions and getting things prepared in order to make our transaction fast and smooth. When we arrived, the vehicle was waiting right out in front all washed and filled with gas! My family and I were greeted with courtesy and we immediately test drove the vehicle. Through out the day, we were shown every kindness and three separate people were working with us in order to quickly keep things moving along. The general manager "Papa" Joe introduced himself to us and personally thanked us for making the drive to see them. Once we agreed on the numbers, we signed all of the paperwork with the help of Aaron (one of their professional and personable finance people) and we were on our way home in our new (used) vehicle. In summary, it was by far the most pleasant and shortest car buying experience that we've ever had!I would definitely buy any vehicle from the great folks at the Lima Auto Mall!

Iufreed

Nov 16, 2012

The staff are a great group that listen to what I need and have always went out of their way to provide great customer service . Have bought last 3 vehicles from them and will continue

Brenda Campbell 21

Nov 15, 2012

We traveled over 475 miles from IL (one way) to buy our Escalade. Sean was right at the front door when we arrived. He was busy with another customer, but since we had traveled so far he took care of us. Rick was very helpful showing us how everything worked, especially setting up the navigation system to get us home. I didn't notice there were no floor mats til on the way home. Sean is ordering me new mats and having them shipped to me. He told me this when he called the next morning to see how we liked our Escalade and if we had a safe trip home. It was well worth the trip to get the car we wanted.I would HIGHLY recommend this dealership.

eklausing

Nov 11, 2012

MY WIFE AN I HAD BEEN LOOKING FOR A NEW OR CERTIFIED PRE OWNED CAR AND HAD BEEN ALL OVER THE PLACE LOOKING WE WERE IN FT WAYNE INDIANA AND HAD EVEN LOOKED ON THE INTERNET ! WE THEN TOOK A DRIVE OVER TO THE LIMA AUTO MALL WHERE WE HAD MET UP WITH SEAN SANDERS, WE TOLD SEAN WHAT WE WAS LOOKING FOR AND SEAN WORKED VERY HARD FINDING WHAT WE WANTED AN A PRICE TO FIT OUR BUDGET ! ONCE THAT WAS ESTABLISHED BOTH SEAN AND AARON WORKED VERY HARD ON GETTING US THE BEST PRICE AND APR!THANKS TO THE BOTH OF YOU FOR YOUR HARD WORK !!!! WE LOVE OUR NEW CAR AND HOPE TO DEAL WITH YOU IN THE FUTURE THANKS TO ALL YOUR STAFF FOR MEETING OUR NEEDS !!!!!!

aclutts

Nov 9, 2012

I found the listing for my used van on Auto Trader and contacted Lima Auto Mall. I am in Michigan and they are located in Ohio! I connected with Josh Schumann after 5 pm on a Friday evening and he was extremely helpful; not only did he obtain the information that I needed; he kept in contact with me over the weekend, so that I was able to purchase the van the following week. Buying any vehicle is always stressful, but I found this entire experience easy, non-stressful and satisfying! Everyone I spoke with on the phone from the Auto Mall was friendly, and Josh went out of his way to make sure I was taken care of! I have never met these people (except for on the phone), but this was the easiest van purchase I have ever had (and I have had 5!)! After the purchase, the van was delivered the van to Michigan Thanks again!

drewod

Nov 7, 2012

The salesman I worked with was very informed and helpful. He seemed genuinely concerned that I was satisfied with the car rather than being concerned about his sale. He knew the car and was able to convey the information well. I essentially completed most of the deal over the phone but when I saw the car it was as good or better than promised. Finance staff were friendly as well. All in all a good experience.

jamesdjenks

Nov 6, 2012

they bent over backwards to get us the vehicle we wanted at the price we wanted and were very quick and efficient, they also didn't give base answers they went onto detail and made sure we fully understood everything involved with buying a new car.

SmH2012

Nov 5, 2012

Even though I ended up not buying from Lima Auto Mall, my time dealing with both Sean and Matt were outstanding. Matt first got me through the process of finding what I really wanted w/o being pushy. He listened to me, took into consideration my budget and options and found me two SUVs to choose from. He then directed me to Sean to look at numbers. Sean tried very hard to get the numbers where I needed them to be and gave me leverage in my trade. Even without sealing the deal, you both made this the most enjoyable experience (this from someone who has bought 7 cars in 12 years). I appreciate your hard work and dedication to your customers. You will definitely be someone I recommend.

jessicadaniel

Nov 2, 2012

This was me and my fiance's first new car. We had a pleasant experience at the Lima Auto Mall. The staff was very friendly especially Eric the salesman. He was very helpful and very knowledgeable. He answered any questions we had and explained everything in detail. We will definately be shopping again at Lima Auto Mall and refer them to our friends and family when looking for a car!!!!

dustywallace

Oct 29, 2012

i was very happy with the lima auto mall and with the salemen! they did not push us buying the car and they work with us very good! great jobs guys!!!!

hybriddark66

Oct 29, 2012

Great service. Very polite. The car buying process from start to finish was smooth and hassle free. Great financing and loan terms. Will be back for all my car buying/repair needs. 100% recommended!

cyldner

Oct 29, 2012

Mr. Sean Sanders, was such a nice and friendly salesman to work with. Very considerate of what we explained to him that we needed in a car. Sean made us feel like he cared about us as customers, and wanted to see us able to drive off the lot in a nice car. When Sean was assisting another customer and we came into the auto mall, Aaron Bonanno was as equally nice to assist us until Sean was available. Eric Olson was was also a help in assisting us in making sure our visit to the auto mall a great one. Our experience at Lima Auto Mall was a very pleasant one, and if we ever need to purchase a car again we will definitely give our business to Lima Auto Mall and ask for Mr. Sean Sanders to assist us. We were sold a very nice car, and we are very comfortable with the deal we were given.

BWALT

Oct 18, 2012

I've been relying on Rick Jones and the Lima Auto Mall for years for good vehicles at competitive prices. Rick and the whole team always goes out of their way to accomodate our needs.

whales21

Oct 2, 2012

The people I worked with were very friendly and they really helped me find the perfect car for me! I would recommend my family and friends to Lima Auto Mall for their future trade-in/sales needs.

sprek

Oct 1, 2012

I had never looked into finding a car online before I found the car i bought from an Ebay Classified ad. Contacted Jason Wright over the phone and got the deal worked out on me purchasing the car. I rented a car and drove to the dayton airport were one the the dealership drivers picked me up and drove me the rest of the way. I beleve was still a 50 mile drive. Once at the dealership I looked over the car test drove it. At that point I was with John Roby and he answered my questions and I bought the car.Both my rating of my experiance and the sales staff are postive

msunderhaus

Sep 26, 2012

Aaron did a great job with this sale. He was always willing and available to help and answer any questions we had about the car. He has followed up with us after the sale to make sure everything was going well and that we were happy with our purchase.

achambers80

Sep 25, 2012

My husband and I came to Lima Auto Mall looking for a fuel efficient car. Sean showed us all of our options and pointed out the pro and cons of each car. He was very friendly and knowledgeable. He was able to get me a great deal and a very low interest rate. I would diffidently recommend him as a sales person to anyone looking for a up front and honest person. Next time we are in need of a vehicle we will be visiting the Lima Auto Mall.

dentalchick

Sep 22, 2012

What a pleasant car buying experience! From our initial visit, Aaron Bonanno was there to answer any questions we had, and, believe me, we had questions. We had fallen in love with the Chevy Camero, drove a used 2012, and quickly decided it was the type of car for us. Working with Aaron, we purchased a 2013 Camero with the RS package, and we are loving it. While Aaron professed to being new to car sales, he was a wonderful asset to our purchase. If he didn't know an answer, he asked someone who did. I told him he must have put 15000 miles on his feet with all the running he did! He made sure we were introduced to the managers we would be dealing with, and they were all outstanding. While talking with friends and family about our experience, I can say, with confidence, this dealership and staff are there to help. Thank you all!

hhetrick

Sep 20, 2012

I found my car on line through Auto-Trader, called and spoke to Ryan Swaney I planned to come up on Monday and an emergency came up and I couldn't make it. I called and told them I'd come up on Tuesday if possible. I arrived on Tuesday, pulled in and saw a sold tag hanging on the rear view mirror and I thought why didn't they call and tell me they sold it and not waste my time (I drove 100 miles). Eric walked out and said the signs for me so it wouldn't be sold until I saw it. I told them I was pre-approved at a good rate with my CU. We made a deal and when we started the paperwork they had a banknote that blew my CU's rate away. I was leary of trying to buy a car so far from home but Eric and Ryan and and the Business Mgr. Mike made it a great experience. Thanks guys I love the Avalanche.Harry Hetrick

tmccomas

Sep 19, 2012

We drove to Lima Auto Mall from Columbus for a specific used vehicle that had not been in long. When we first found the vehicle, there were no photos on their website, so I had to trust the sales rep to accurately describe the vehicle and its condition. We were not disappointed - the vehicle was perfect. We traded in out vehicle and received a fair trade-in value. The customer service was excellent and the transaction was painless! I highly recommend Lima Auto Mall!

beerdm611

Sep 19, 2012

This was my first time purchasing a vehicle on my own and I don't think I could have had a better experience. I will look to Lima Auto Mall again in the future when it comes time for another vehicle. I would highly recommend. Thanks Eve!

thaniford

Sep 18, 2012

I just recently purchased a 2012 Buick LaCrosse from Eve Fay. My wife also purchased a vehicle from Eve last July. Eve has a wonderful attitude and makes for sure that you select the vehicle that is best suited for you. I test drove multiple vehicles and Eve was very astute on her knowledge of each vehicle I test drove. She made sure we took enough time with each vehicle to assure I made the choice that suited me. I would highly recommend Fay and the rest of the Lima Auto Mall team that helped us through the purchasing process. Thank you so much for a wonderful experience and helping me choose the right vehicle for me. I am enjoying driving my Buick. The ride is wonderful and the toys included are excellent to play with. My wife and I will continue to say good things and promote Lima Auto Mall and the way they deal with customers.

mkettler

Sep 14, 2012

Lima Auto Mall was great. Eric Olsen make us feel welcome and like he wanted to work with us. Boy did he work with us. We just had a bankruptcy discharged and thought we would walk out with a used car. SURPRISE. Eric and Joe explained the pros and cons of leasing and we left with a 2013 Chevy Cruz leased for 4 years.Something we had never thought about but it makes perfect sense now. Thank you so much for all the hard work. We appreciate it.

pmlap

Sep 12, 2012

Bought a used Chrysler 300C. Worked with Eric Olsen, He was great to work with. Answered all my questions, was up front and honest. Returned calls promptley and called me with updates. Aranged shipping to Seattle for me. A very smooth transaction. Would recomend anyone that needs a new or used car to work with Eric. A very proffesional salesman.--Pete Lapinski--Ketchikan Alaska.

hoyingbl

Sep 10, 2012

Eric was very knowledgeable and professional in helping me buy a car (Malibu '10). He demonstrated a hard work ethic. As a first-time car buyer, I was a little intimidated by the typical status quo of car dealers, but Eric was very trustworthy; moreover, he made sure that I understood my car's features, the benefits of buying a GM-Certified Vehicle, as well as the requirements my vehicle had to fulfill to become GM-Certified. Very mechanically inclined. I would strongly recommend Lima Auto Mall for exploring your next dealership.

slstidham

Sep 7, 2012

Jason was EXCELLENT to deal with. He was professional,friendly, and informative and not at all pushy. We searched all over NW Ohio to find the best deal on a Yukon Denali and found it here. We appreciate our overall experience with Jason and the dealership but especially Jason. Thank you!

chasstei

Aug 29, 2012

We were very pleased with our experience with Lima Auto Mall, from the minute we walked through the door until the time we drove away in our new car, the salesmen were awesome. We wanted a White Equinox and our salesman Shaun S. went above and beyond to get us what we wanted. We would highly recommend Lima auto mall to family and friends!!

jcvb

Aug 23, 2012

Traveled all over northwest Ohio looking for cars, stopped at Lima Auto Mall and Jason gave us all the information we were looking for, without being pushy. He also filled us in on rebates on a different model truck then the model we were considering. He was very professional, friendly and allowed us to make our decision without being pressured. We would definitely recommend Jason and dealership to anyone who asks. Best experience during this process, Jason knew the vehicles and the pricing. Sincerely, John and Tina

redtiger37

Aug 11, 2012

I went to the Lima Auto Mall knowing what i wanted in a car but not sure of the car i wanted.I met Sean told him what i wanted and set me up with the car that fits me to a tee. Sean was very proffesional and not pushy at all. Made me feel real comfortable and before i know it i was out the door with a very nice car. I will definetly be back for other car needs and will be referring Lima Auto Mall to family and friends.

tdsouth

Aug 4, 2012

Eric Olson was a pleasure to deal with on the purchase of our Corvette. He may be a young and new employee but he already knows what it takes to make a customer comfortable. We would recommend him highly and also your dealership.

chardragon

Aug 4, 2012

I just returned from an overseas deployment and was in need of a car for when I got home. I had shopped around on the Lima Auto Mall website a few times and emailed Matt, the Internet Manager, telling him what I had in mind and the rest is history! Great help, great customer service, no pressure, AND they talk to you like a human being! (always a plus)

Brutus713

Aug 1, 2012

This was the first time that I had met Josh Schumann and my wife and I were completely satisfied with the service received when working with Josh. He was quite knowledgable in regards to the vehicle we were looking about. If he didn't know the answer to a question he wasn't afraid to say so. He immediately got the question answered for us. We highly recommend Josh if you're shopping for a car. We had no complaints with any aspect of our visit to Lima Auto Mall.

TaraShep

Jul 25, 2012

My sales consultant and the entire dealership were great. They gave me the liberty to see what I wanted, drive what I wanted, and ask every question possible. From my sales consultant,Sean, to the finance manager, Aaron, they were very willing explain everything and were clear about it all. As a lifetime GM owner dealing with a professional, knowlegdeable staff was a breath of fresh air. They were patient, informed and never pushy. Thanks Lima Auto Mall! I got a great car and a great experience.

LINDACA

Jul 19, 2012

WE HAVE BOUGHT SEVERAL NEW AND USED CARS FROM LIMA AUTO MALL. THE SALESMEN ARE ALWAYS INFORMATIVE ABOUT THE VEHICLES BUT NEVER PUSHY. WE BOUGHT A USED VEHICLE AND DID LOOK AT OTHER DEALERSHIPS BUT CAME BACK TO LIMA AUTO MALL DUE TO THE TRUST WE HAVE IN THEM FROM PREVIOUS SALES.

Ray Deckard

Jul 6, 2012

I came from 4 hrs away, and they held the car for me to test drive. John Roby made me feel welcome, and un pressured, and stayed late to make sure everything went well. The car sales staff did a great job to get me on the road even after the finance people had left. I would do business with hem again any day. Thanks for the good car buying experience.

Carol16801

Jul 5, 2012

We took our used Chevy in to have it serviced, and the service was great...fast and friendly. While we were waiting we talked with Sean Sanders, who sold us the used car, and he gave us such a good deal on a new Chey Impala that we couldn't refuse. We would recommed the Lima Auto Mall to anyone looking for a new or used car or truck. The service we have always been given has been fast and friendly. The building is absolutely spotless, which I feel shows they take pride in their business, and from the service we've always had, I feel they value their customers.

nlindeman123

Jul 3, 2012

This was our second purchase from Lima Auto Mall and we are extremley pleased with the entire process on our new purchase. We were treated with respect, consideration, professionalism, and financial options. Everyone that we came in contact with during this purchase were fantastic and we were even in the middle of a horrific storm during our purchase so we spent a lot of extra time with the staff at Lima Auto Mall. I can not reccommend this dealership enough and will be purchasing all of our vehicles int he future from here. Sean was extrmeley helpful and explained everything in detail and answered all questions that we had on the different vehicles that we were interested in. Needless to say we left the dealership (after the storm and tornado sirens stopped) with a brand new 2012 Checy Traverse and absolutley love it. We want to express out thanks and appreciation to Sean and the entire Lima Auto Mall staff for everthing.Bryan & Nicole Neargarder7-3-12

jspallinger

Jun 4, 2012

On Thursday May 31st 2012 we were driving through Lima Auto Mall looking at vehicles when Eve Fay came up to us and asked if she could help us. After finding out what we were looking for she took us to a couple vehicles that matched our criteria. She was not pushy at all but helped us in our search. We went and looked at other like vehicles but ended up coming back to this dealership. We purchased a 2012 Enclave and are very happy with our purchase. Eve and Lima Auto Mall did an excellent job in providing us with the vehicle that we were looking for.Thank You, Jim & Judy

ginnyharley

May 31, 2012

This dealership gave me complete satisfaction. The salesmen I dealt with were top notch and so was the finance man I worked with. Great Job!!

natalie1987

May 29, 2012

I had a very good experience at Lima Auto Mall. Ryan Swaney was very knowledgeable and friendly. I am pleased with the customer service I received. I absolutely love my new car. :)

kimberly.wireman

May 29, 2012

Ryan Swaney was very nice and professional, he went the extra mile for me. He got me in a more comfortable car withut raising my payments. It was an awesome experience. I am more than happy with my new purchase. I have been brand loyal since 1997 when I bought a brand new Chevy Tahoe. This is the second Chevy Impala that I have purchased and I am really happy with it. what a wonderful car. I would recommend Ryan Swaney and the Lima Auto Mall to anyone that has an interest in buying a new car. Thanks so much,Kimberly Wireman

kingtiger44

May 23, 2012

I bought a 2003 Pontiac Gran Prix and am well satisfied with my purchase.I was very well taken care of by my sales associate, Eve Fey. There are na couple of minor things to be fixed but they in no way effect the performance or looks of the vehicle. I would recomend this dealer any future vehicle that may arise..

gking

May 18, 2012

My wife took our car into the service dept. to get it serviced. While she was their Sean showed her some new cars and she ended up buying a new Chev. Sean was a salesman that we were very confortable dealing with. My highest marks go to him.

Mark Vorst

May 15, 2012

We had a great experience with John Long. We have bought many vehicles over the years and John was by far the best salesman we have had the pleasure to deal with. It certainly made a huge difference the reason we decided to purchase the Yukon.Thanks~Mark & Lisa Vorst

lspence8664

May 10, 2012

I recently purchased a 2012 Dodge Durango from Lima Auto Mall. I found the car online and called Ryan Swaney. I was treated with respect, courtesy, and honesty right from the beginning. Ryan answered all of my questions about the car, and even went out to check features on the vehicle a few times since I was so far away from the dealership. He worked hard to get me a deal together before I even got there. I also worked with Aaron Brougher in the finance department, who also was very helpful and courteous. He worked very hard to get me the best possible interest rate and payment. They did everything they could do to get me the deal I wanted. Overall, this was the best experience I have had in purchasing a new or used car. I would recommend Ryan, Aaron, and everyone at Lima Auto Mall to anyone who is looking to purchase a car. I drove four hours to get to Lima and it was definitely worth the trip. The next time I purchase a car or truck, I will definitely call Lima Auto Mall and Ryan Swaney.

Miles E Wesner

May 9, 2012

We received excellent explanations,courtious service and a generous trade-in allowance. We especially appreciated Rick Jones for handling the On-Star reassignment for us.

dakotarenae

May 4, 2012

Jason was great to work with. He helped us get the vehicle we were looking for and helped with the financing. I went back the next day and he explained different functions on the vehicle to me that I didn't understand. Once again, he was great and I would send anyone I know to him.

jkhm1234

May 3, 2012

I was looking at another dealerships car, but after Gerry and I discussed different options it was an easy decision to just get the Camaro through Gerry. Everything was as we discussed, since I had to order in the camaro. Everyone was extremely nice and helpful.

danandme66

May 2, 2012

We came looking for a very specific car at a very specific price and were given exactly what we asked for!!!! Ryan was helpful and kind, even though we came late in the day. Mike stayed on as well to finish this deal for us. Thanks for a GREAT experience!! We will recommend Lima Auto Mall!!

Wilstravis

Apr 30, 2012

We originally came to lima Auto Mall to look at the large selection of used cars ,but with the help are salesman Rick Jones and the sales manager Mike BALES , we were able to purchase are very first new car which was a 2012 chevy cruze,we greatly appreciate their help and advice we recieved from them,

4foxpa

Apr 28, 2012

I was in the market for a full-size van, and found one at Lima Auto Mall that I was interested in. I contacted the dealership via email and Rick Jones answered my request for additional information. He was very helpful, and was able to give me a reasonable preliminary offer on my trade-in sight unseen, making it worth my time to visit the dealership an hour's drive from my home. We were able to (painlessly) negotiate a very good deal in a very short time, even though it was close to closing time. Rick Jones and Aaron Brougher stayed late to close the deal, and to Aaron's credit there were no high-pressure tactics to purchase extra items at closing. Rick then took even more time to explain the OnStar system to us before we left. This was the best purchasing experience I've ever had at a car dealership, new or used. I highly recommend considering Lima Auto Mall and Mr. Rick Jones for your next vehicle purchase.

dahawley

Apr 26, 2012

We had a great experience; Ryan Swaney made us feel welcome. He is very caring,professional,and pleasant. He made us feel special as we were shopping. This is the 2nd vehicle we have purchased at the Lima Auto Mall within a year. When we decided we needed another vehicle I got in touch with Ryan. When we purchase another vehicle it will be working with Ryan. The dealership has been a very pleasant place to buy vehicles. Rated the best in our book for dealership and sales person.

HoosierFam

Apr 21, 2012

Before going to Lima Auto Mall we read a lot of reviews. Purchasing a Dodge Grand Caravan was a very positive experience. The finance department worked quick and the transaction went very smooth. The employees of Lima Auto Mall exceeded our expectations when it came to feeding and entertaining our young children. They made us feel like we were more than just a number or "another sale." We wouldn't hesistate to call Ryan Swaney again when it comes time to purchase a new truck.

gandes

Apr 18, 2012

I have been dealing with Eric and Keith for over 10 years. Eric always gives me the best price and discounts available for the service I am looking to get done. Any time I have a competitive price, Eric and Keith work with me to be satified as a customer. I have never had a basd experience at Lima Auto Mall and that keeps me coming back.

jenredd

Apr 17, 2012

I am very pleased with the Lima auto Mall and Ryan Swaney for the great customer service and the hassle free process of getting my new car! I called Ryan late on a Friday afternoon and he called me back within an hour said he got the financing and the car I wanted, it was really that simple!!! Lima Auto Mall should feel very lucky to have a great sales person like Ryan Swaney, I will be back and I will deal with Ryan on my next purchase.....they "won" my business!!!Sincerly,Jennifer Redd

Sherry Butler

Apr 15, 2012

I had been looking online for 3 months for a Yukon XL and spoke with several different dealers. No on seemed to want to give me a fair price for my Honda or deal wth me period. I had one dealer tell me to talk to my husband first.... which I found very offensive! I found the vehicle I wanted at Lima auto mall and emailed about it. Jason responded quickly and was very helpful throughout the negotiating process. He worked hard getting the price I needed out of my car. I traveled 146 miles to this dealership and will do so again when I need another vehicle, not only was Jason very helpful and friendly everyone at the dealership was. This was the most positive experience I have ever had buying a vehicle

dustinmurray

Apr 13, 2012

John Roby went out of his way to ensure satisfaction. I am a busy out of towner and he dealt with me as a serious buyer customer prior to my trip to Lima. Once I arrived the car was ready and finance had me out the door ASAP.I will buy my next Chevy from Mr. Roby and Lima Auto Mall.

centermarkcoach

Apr 10, 2012

Our experience with Lima Auto Mall was fantastic. From internet to delivery, Gerry served our family very well. I would recommend them to anyone.If you're looking for great service, a great vehicle at a good price, then Lima Auto Mall is the place you want to go. Ask for Gerry Kcar!

JnSHunt

Apr 10, 2012

We had been looking for a very specific used 12-passenger van for several months. We found one from Lima Auto Mall on two different search tools. The price had been reduced so we called. They were open late enough for us to drive 2 hrs one way to come see, test drive, negotiate, and buy the van. I was very happy with our experience.

whiteat

Apr 8, 2012

We found Lima Auto Mall through a listing on Ebay Motors and decided to make the drive from Indianapolis, IN to look at 2 Chrysler vans. I had spoken with Rick Jones via email and phone before we came over and he assured me we could get everything handled in one visit since we live out of town. Rick had the van ready for us to look at and drive when we arrived in the morning. The van was missing some floor mats, headphones, remote, and user manual. Rick located everything but the user manual, and said he would source and ship that to our home address. Rick and Aaron (Financing) were both patient with our 2 young children during the whole process. While everyone would always love to pay less, I feel that we got a fair, straightforward price with great customer service. I would definitely use Lima Auto Mall, and especially Rick Jones, again!

spefkenny

Apr 4, 2012

Ryan was fantastic....he made the whole car-buying experience so easy. I had an idea what I wanted from internet browsing your website and he made it happen. My husband and I both appreciate the extra steps he took to get us into our 'new' car by moving our personal belongings from our trade-in into our new purchase to calling our insurance agent and giving them all the information they needed to switch our cars over. We will definitely refer anyone we know who might be interested in purchasing an automobile to Lima Auto Mall!

t_forby

Apr 4, 2012

We were recently fortunate enough to purchase a new/used vehicle from the Lima Auto Mall. We looked at several car lots before we found them on-line. We had mixed opinions with the other dealerships that we spoke with and visited. When I called the Lima Auto Mall and spoke with Eve Fay, from the start, she was very helpful and sweet, and MOST importantly....not pushy. She was very educated on their inventory and was able to give us the answers that we needed to make our decision. She strived to make the purchase as painless and enjoyable as possible. She even took the time to program our radio stations from the vehicle we traded into our new vehicle.......that's customer service! I would highly recommend Eve to anybody looking to purchase a vehicle and we plan on going back to see her again when it is time for us to buy another vehicle.

a_lillis

Mar 31, 2012

I purchased a 2010 Toyota Yaris from Eve and she was great to work with. I'm from Akron Ohio which about 3 hours away from where she is, and so she helped me so much through phone and emails. She went above and beyond to help me out since I couldnt come to the dealership until the weekend of purchasing. She answered all my questions I had and even met my fiance half way just to sign papers so he didnt have to make the long haul. Im very appreciative for her work and would recommend her to anyone! Thanks again, Eve!

beadlady

Mar 25, 2012

My husband called to find out your hours and get a few details about the vehicle that we had seen online. He talked to Ryan Swaney. Ryan answered all of his questions and promtly e-mailed complete details on the 2011 Terrain. We decided to take the drive to look at it. It took longer than we had expected to get there and it was close to closing time when we arrived. The salesman...I believe his name was Rob Johnson, kindly allowed us to take it for a drive, and gave us time to take a good look at it. We did not purchase that night. We took our time during the next week to check around for comparable deals. In the meantime Ryan Swaney touched base with us a few times to see if he could answer any questions that we might have. We decided that this was the vehicle we wanted. Setting everything up over the phone went smoothly and we had to only make one more trip which was to pick up the Terrain. It went smoothly while we were there. Ryan actually got into the car and explained how to work all of the accessories and actually set up the bluetooth for us. He was very helpful and knowledgable. So far we are very happy with our Terrain.P. S. We had recently had a very bad experience with a dealership close to where we live, and we were very apprehensive about going through the ordeal again. We are happy that we found Lima Automall. It was well worth the drive!!!

joedog

Mar 24, 2012

Sean was great to work with.He went out of his way to make this sale and then he even delivered my car two and a half hours away,highly recommend him for your next sales person.

TStudebaker

Mar 21, 2012

We were picky in looking for the Traverse we wanted. When I requested some information about the Traverse I saw on cars.com, Eve was quick to respond. She was very knowledgable about the vehicle and was able to answer all of my questions. Being from Fort Wayne, we had to be sure it was the vehicle we wanted before we made the 45 minute trip. She even stayed after closing, so we could take the Traverse home that night and not have to come back. There were a couple of things that I wanted done to the vehicle when we bought it and they were happy to take care of those things. The staff at Lima Auto Mall are friendly, and I would recomend making the drive to purchase a vehicle from them.

Markchris03

Mar 20, 2012

I was very satisfied with the service I received at Lima Auto Mall. Ryan was very knowledgeable in regards to the vehicles I was interested in. He also took the time to answer all my questions and was patient with me while I contemplated my decision. I will definitely return for my next vehicle purchase.

abrowny3

Mar 19, 2012

This was the fastest and friendliest dealership I have ever dealt with. I found the veh I wanted called and went there next day and was out within a hour.I will be back for next veh. Thanks

tesnow

Mar 13, 2012

We came to Lima Auto Mall after finding a vehicle we liked on their website. Ryan Swaney was first to greet us and followed us through the process of test driving, questions & trade-in, with ultimately purchasing a GMC Terrain. Our test drive with him was very informative, then we pulled the vehicle in & further explanation continued. We are very happy & satisfied with our purchase & the customer service we received from Ryan & the rest of Lima Auto Mall employees we dealt with.

themartys

Mar 9, 2012

GERRY ANSWERED ALL OF OUR QUESTIONS AND MADE SURE WE WERE SATISFIED BEFORE PURCHASING OUR VEHICLE. BHIS FOLLOW UP WAS/IS FANTASTIC! THANK YOU GERRY!J. MARTY

sehirschy

Mar 9, 2012

It all started when I went to Auto Trader online to look for the vehicle I was searching for. I found 2 and the first 1 called was Lima Auto Mall in Lima, Oh. I was so lucky when I called this dealership and Ryan Swaney answered the phone. I talked to this young man for the 1st time and it felt like I already knew him. It so happened to be that the car I found and liked online was already sold and Ryan asked me if I wanted him to look for another car like it and I said yes. Few days later he called me and said he has one and I can come look at it. I drove 1 hour to view this car and bought it and drove it home. I have never done business with a car salesman like Ryan, he answered all my questions taking his time to make sure I understood everything discussed. My deal went so smoothly and worry free, it was an awesome pleasure to do business with people who actually care about their customers. Thanks Ryan for my car, you did an amazing job. The best of luck to you and your family and the dealership you work for.

Denisekay65

Mar 3, 2012

I am one to keep my cars until the wheels fall off so when it came time for me to look for a new car (my car was 16 years old) I dreaded the thought of having to deal with it. I found a car that met my criteria on Monday night online and sent an inquiry requesting more info. The next day Ryan Swaney called me and emailed me the information I requested. Since they closed at 6 that night I knew I could not make it up there before then so I told Ryan I would at least drive up to look at the car from the outside. On my way up there around 7 Ryan called me and said he was still there and would wait for me to get there. Once we arrived the car was ready for us to look at and ready for a test drive. After the test drive Ryan gave us additional information I told him I would think about it and get back with him. After I got home and found the price of this car better than any other around I went ahead and filled out an online application to proceed. The next a.m. Ryan called me to say I could pick my car up after I got off work :). When we arrived everything was set ready to go and after signing a few papers (Adam was the big help on this part!) everything was set for me to drive away in my new car. They even called my insurance company and had temporary ID cards faxed over for me. I would highly recommend the Lima Auto Mall to anyone looking for a great experience in purchasing a new or used car!

gene738

Mar 3, 2012

Ryan was out when I got there Sean iintroduced himself and presented me with all the vehicles I had emailed Ryan about. Ryan was on a new car delivery which showed me the personal care this dealership has for its customers . I'd rather change customers to family. I felt like I met a group of peole that cared about me more as a person then the next number.I will go back and I will recomend this dealership to others it is great being treated like family when you are making a large finacel decision.

bhillier18

Mar 2, 2012

Gerry was one of the only dealers that returned my inquiries. he also returned all of my phone calls there were about a dozen or so, and pleasent to comunicate whith.Thanks Robert Hillier

maxmike

Feb 25, 2012

I would like to thank rick jones and his team for giving us a great deal on our trade in and purchase of our new 2011 chevy hhr great job thanks for the great experience!!! max and mike stratford sidney,oh

jbackstrom

Feb 22, 2012

Probably one of the best experiences I have had purchasing a vehicle,I drove two and a half hours to pick the vehicle up, The vehocle was clean and inside Ryan Swaney had a cup of coffee waiting for me. Ryan made sure I was truly happy with the vehicle before I took the drive home and made sure I understood how things worked on the vehicle. The final paper work although a lot was painless and they got me on my way as quick as they could. I have bought many vehicles through the years and have not received a follow up call in many years except maybe a recording. I not only got a follow up call from Ryan but also emails to follow up and make sure I got home ok and the vehicle was ok. Once again than you Ryan and Lima auto mall keep up the good work.

marqubre

Feb 21, 2012

The dealer advertised $6,500 off of a new Malibu with an asterisk beside it in the Sunday paper, needless to say I was skeptical. I contacted the dealership by e-mail to confirm that this was indeed the case on the Malibu 1LT I was interested in, I was assured by Ryan Swaney the sales manager that it was true. We exchanged several e-mails throughout the day with additional questions. I never actually spoke with anyone at the dealership until I called Ryan to let them know I was on my way. I was still expecting a surprise when I got there, I did get a surprise, the price was exactly as stated. After applying a $3,000 credit from my GM Card, I purchased a brand new 2012 Malibu 1LT for $9,500 off of list. This was the easiest and most pleasant car buying experience in 35 years of buying vehicles.The only issue we had was when trying to activate the OnStar, we could not get a representative to answer the phone. Ryan contacted OnStar the following morning to find out what the problem was. He was told they were in the middle of a changeover which caused the slow service.I would highly recommend purchasing your next vehicle from Ryan Swaney at the Lima Auto Mall. I got a great deal along with great customer service.

amy clinger

Feb 20, 2012

We could not have been more pleased with our recent experience at the Lima Auto Mall. We had just started searching for a late model Prius, when we ran across a vehicle at the Lima Auto Mall on a general internet search. The Lima Auto Mall website included a very thorough description and a very competitive price. We sent an inquiry via the website and was very pleased when Gerry contacted us the next morning! He was able to answer all of our questions regarding the vehicle and was friendly and knowledgable during the test drive. He even offered to put a "hold" on the vehicle while we discussed the purchase and made a final decision. We decided the car was a great deal and definatley the one for us! From our intial internet search to our auto loan paperwork, we were extremely satisfied with the service we received. We are thrilled with our new Prius and have already told others of the positive experience we had at the Lima Auto Mall. We will certainly be customers again in the future!

JQuatman

Feb 20, 2012

They truly do and say what they claim on their TV commercial. Friendly, Fast, extremely easy to work with. Never had a better experience. Never bought a better car.

marjonahue

Feb 16, 2012

Ryan was a huge help to a big decision me andy parents were making. Considering I drive a ways for work everyday a new car was in need and Ryan made that experience smooth sailing. Answered all of our questions and helped us out picking the car. I'm very happy with my purchase and couldn't have asked for a better sales man. Thank you Lima Auto Mall and Ryan! Will for sure return for more business in the future. :)

markf0946

Feb 14, 2012

Service when i was there was great, he was very helpful.Now that i got it the service sucks. I got my truck on 1/28/12 I have been waiting on my navigation dvd to come in the mail that be said he would send to me. I E- mailed him 2/13/12 and he said he would get back with me about where it is. Today is 2/14/12. It is now 7 pm and they close at 6 pm today. I am getting tired of waiting and getting told i will get back with you. They seemed to be MUCH more helpful BEFORE the sale. Funny how that works! Spending over 35K You would think they be HELPFUL.........

chevygirl34

Feb 11, 2012

My name is Christie Crawford I live in Plain City ohio, I found My new car on Lemonfree.com, it was in Lime ohio at the auto mall, I called spoke to Eve and She took all my info and was able to get me approved for the car I wanted. Eve got the ball rolling and she was awesome to deal with. I would recommed this dealership, and I will be going back for my next new car. Thanks again Eve.

caotis

Feb 11, 2012

The above 5 questions say it all. Everything was great! Sean was great, the paper signing painless; Sean even had our old Cadillac washed. Very customer-friendly!

GCornwell

Feb 5, 2012

This is the second time I purchased a vehicle through Lima Auto Mall, the first time they were great and the second time even better! I submitted my paperwork online after they closed on a Friday night and received a call within 10minutes of submitting it. Saturday morning, Sean was able to get all my paperwork ready, and called me to let me know to come on down!! From the moment I came in, everyone was great. While Sean was handling another customer Rob stepped in and showed me the vehicle and took me for a test drive. After the sale was completed Rob, walked me through the onstar process and made sure I understood all the features! It was fantastic to see a team work together the way they did, it wasnt about the sale it was about taking care of the customer. Sean even called me an hour after I left the lot to make sure there were no issues! There will be no doubt from now on where I am going to puchase my vehicles from. I purchaed an Equinox and LOVE IT!

rdoucet

Jan 22, 2012

It all started with the Auto Trader information provided on my vehicle by their Dealership. I happen to be one of their many out of state buyers that viewed one of their adds. They went above and beyond 99% of the other Dealers with the description and the 50 pictures provided for veiwing. It allowed me to look at every aspect of the truck. Then we had the phone call to check status of the truck..."most dealers use a bait and switch inventory"...show you one really nice truck but it has always just been sold...and they have something almost as good but just a little more money... Not here folks. They had the truck shown in the Auto Trader add. Ryan Swaney answered any and all questions asked, taking his time to make sure I had NO issues. His professionalism with me over the phone helped to confirmed my decision to drive 12 hours from Kansas City in snow and ice to buy that truck in Ohio. My deal went so smoothe and worry free it was a great pleasure to do business with people who geniunely care for their customers and take the time to make every aspect of the "Deal" go so flawlessly. Thanks Ryan for my new truck you did a great job.

amandaegbert

Jan 13, 2012

We had a great wxperience with Gerry and the rest of the staff. Gerry was very knowledgeable about all of the vehicles we test drove that day and was not pushy about wheither or not we were going to buy on that day, unlike many other dealerships we had been at lately, this alone was enough to make us want to buy at Lima Auto Mall.The price we got on our car was also great and without al lot of going back and forth.

rgb brown

Jan 11, 2012

EVA WAS VERY FRIENDLY AND HELPFULL IN OUR PURCHASE OF OUR SUBURBAN.SHE KNEW WERE IT CAME FROM WHAT THE SERVICE HISTORY OF THE VEHICLE SO WE FELT VERY COMFORTABLE BUYING USED. MOST OF ALL MRS. EVA WASN'T PUSHY ANSWERED ALL QUESTION WE HAD. ONE OF THE FIRST TIME I BOUGHT A CAR AND DIDN'T LEAVE MAD. THANKS AGAIN FOR ALL YOUR HELP GABE AND TRACY BROWN

conniep

Jan 11, 2012

My experience at this dealer was awesome. As I approached the door, a young lady opened it and welcomed me to the dealership. I was immediately asked how I could be helped and when I mentioned the name of the person I was to see (I already had an appointment as I had shopped on the internet)they were immediately contacted and arrived to help me. There were absolutely no pressure sales and I was given the opportunity to drive as many cars as I wanted and as often as I wanted. I drove two cars that night again with no pressure to buy went back on Monday night and drove a third car which I then decided to purchase. I had done my homework and compared prices and new I was getting a great deal. From the sales manager to the finance manager everyone was courteous, professional and made my experience great. When I took delivery of the car, they explained everything to me regarding its operation that they had not shown me before. I was introduced to the service manager and shown the service area as well. Top notch dealership and personnel.

elpasoman

Dec 6, 2011

My experience at Lima Auto Mall was excellant. I fond the car I wanted at Lima Auto Mall, through the internet. From the first time I contacted Josh Schumann, our sales rep., the service was friendly and helpful. We made our deal over the phone, as the dealership is a long drive from us. When we arrived the car was waiting for us. We went through the car, drive the car, and Josh showed us all the options and how they worked. Everything on the car was just as Josh had told us. We closed on the car and was back on the road in two hours. I would recommend Josh Schumann to anyone. As I said he was very friendly and helpful and I truly enjoyed my experiece in purchasing this car.

parrothead8

Nov 1, 2011

Eve is a wonderful sales representative, very knowledgeable about the cars and features ...she answered questions I didn't know I had! Eve went out of her way to make sure everything was right, down to setting the radio stations to the presets in my trade!! Awesome!Aaron in finance was very helpful and personable ... took his time explaining all details.Great dealership!

Kim Hill

Nov 1, 2011

My experience was beyond awesome, Joe worked/me on the phone starting when I called him on Sunday after a visit to the website, was kind of on a deadline due to an offer from Ally for $1500 on a new Cruze Eco. He called me at 8a.m. on Monday morning to get the ball rolling for me, to say that I have never had someone work so hard and diligently for me at a car dealership is an understatement, he was amazing. When I got there Eve Fay was waiting for me as Joe had assigned her to take care of me. Despite the hail storm that started as soon as my car was brought outside, they immediately took it back in and Eve and I took care of inside details, she also was amazing, her personality and knowledge were exceptional. Aaron made the paperwork much easier and less stressful, and Mike took good care of me when doing lease turn in paperwork, I didn't have to do anything but sign my name. I cannot stress enough how tremendous the whole experience was,I am still in awe of all the legwork that Joe did for me and found all the incentives he could for me. The other dealership I had talked to were going to put me in a base model Cruze with no bells and whistles for $280 a month,I'm ecstatic with the price I got at Lima AutoMall. I had leased from them for my first time many years ago and the customer service I got them was also exlemplary. My very sincere thanks and appreciation go to Joe, Eve and the team for making the experience so easy, friendly and personable. Will recommend to all my friends and family who are thinking of car shopping soon. Joe you're the man and thanks again to all. Kim Hill

petnoyes

Nov 1, 2011

You couldn't deal with a finer person than Rick Jones. He is extremely knowledgable on all cars. He was able to answer all questions so that we could easily understand. Everyone we met at Lima Auto Mall was polite, courteous and had a positive attitude. They are customer oriented in all aspects. I would highly recommend Lima Auto Mall to anyone purchasing a new or pre-owned car or truc.

kathynevergall

Oct 30, 2011

we had a great experience. loved the service, and was very complete in his work and we love oue vehicle .excellent salesman!!!!!! great personality just right for selling cars!made us feel like we have always known him . thank you mr. morrison, job well done!

bhartoon

Oct 27, 2011

The associates at LAM went out of their way to make sure we completed the deal with trade-in/sale of my previous vehicle to my brother. Althought the process was a little lengthy and hopefully could be streamlined in the future (took 2 hours in the evening), I am enjoying and still discovering the many conveniences of my new vehicle. The finance department was very helpful when an error was found that my CM card rebate has unintentionally not added to my final sale bill and correcting the problem.

dahawley