Used Cars for Sale at Lithia Chrysler Dodge Jeep of Medford in Medford, OR

Kayla

Sep 26, 2016

I had an awesome experience getting my oil changed. I would definitely recommend the services of Lithia dodge to my friends and family!

Hugh cleveland

Sep 13, 2016

Best servive i could get time and personal touch the best

John Whitt

Sep 5, 2016

Couldn't be happier!! They worked hard to make the deal happen and I am overjoyed! I Highly recommend them!!

Ron Parker

Sep 1, 2016

Always exellent service. I am very happy with Litha services.

Chad

Aug 29, 2016

Good dealership. And good cars. I would recommend this place to anyone. Friendly ataff

Robert Denton

Aug 20, 2016

They fixed the problem I was having. I am happy with the service

Lois

Aug 16, 2016

Went in for an oil change and other service issues. The oil change no appointment was needed, but the other issues I had to have an appointment for. This has been scheduled almost a month out as they are very busy with warranty work. I wish I could have had this done or at least checked out prior to me making a few more long road trips.

gsloper541

Aug 14, 2016

They helped me get into a new Jeep, gave a great price for my trade-in and even gave me an EXTRA tank fill!

David Thompson

Aug 14, 2016

Gregg in Quick lube service always does an outstanding job .

Teresa Chavez

Jul 22, 2016

I would recommend this Dealership to a friend. However, I have been calling the service department since Tuesday 07/19/16 and NO ONE will return my call. I have left several messages and nothing. For this, I am leery about recommending this company to family and friends. W made our purchase 07/17/16.

Don

Jul 21, 2016

Major service performed in less than a day. Thank you

Jim

Jul 17, 2016

I purchased a used truck that just arrived on the lot. I'll just say that my salesman was new and there were some hickups. I was moving from state to state so time was critical but only to me. Overall these folks seemed to be better than most that I've dealt with in the 45 years since I bought my first car.

Mr. Jones

Jul 13, 2016

Positive attitudes, great service department. Bought my 2015 Dodge Charger there and the sales associate was awesome and easy to talk to.

Britt

Jul 4, 2016

Was needing to get into a different car. They had the perfect car for me. I traded in mine and they worked so hard to get the deal to work for me so that I could have payments I could afford. Staff was so nice, knowledgable, respectful and kind me and to my mom. Couldn't have asked for a better experience with a dealership. Travis Wolf was our salesman and he was upbeat, professional and honest. The management was tireless in finding the right situation and bank, the finance was able to get me lifetime oil changes for a good price. Would defiantly recommend this dealership! Super happy with the car and experience.

Ron S

Jun 27, 2016

Thanks for a great job and the excellent service people.

Robert S.

Jun 23, 2016

I make an appointment with Trevis, my service advisor, I drop off my car. The shuttle takes me home. Trevis calls and tells me recommend maintenance items to be addressed in the near future. I tell him to go ahead and do them now. He calls when it is ready. The shuttle comes and gets me. I pay the invoice and drive off. It could not be easier.I've lived in the Rogue Valley for over 20 years. In that time I have used most of the well known mechanics. Eventually I came to the decision that Lithia Chrysler was the best service center for me.

coy conway

Jun 11, 2016

Overall experience was excellent the customer service was great my car salesman was efficient.

David Estep

Jun 8, 2016

The crew in the service bay is incredible. Very helpful. They work to get their customers in and out as quickly as possible.

Jean Kinney

Jun 5, 2016

Service was very quick, efficient and your service personnel were helpful and friendly.

Bryce Clark

Jun 1, 2016

Great customer service from Shannon & Dave Duggins. Thank you for the new truck!! We love it.

Penny

May 26, 2016

Other than the time spent waiting, over 2 hours, I was happy with the service. I don't understand why appointments are not available for servicing vehicles!

Ll

May 21, 2016

Good job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Michael Wolfe

May 20, 2016

Zack is very good at what he does and delivered us outstanding customer service. Him and the Finance gentleman that helped us were on it. Thank you guys both for all you do!

Mark Dewey " The Real Estate Guy"

May 17, 2016

We had a great experience with our sales person and the staff. The process was easy and we got the deal we were looking for !

spielbusch

May 17, 2016

Great customer service. Greg Janky is one of the best service advisors I know. I will be taking my vehicles back there. Thank you for a job well done.

Frank Inn

May 17, 2016

Great hours and great service... A little too far away from my house - 20 minute driveBut, it was very quick and well done...

Wayne Willis

May 17, 2016

Outstanding. The service people were helpful and knowledgeable about what I needed.

Papa Fall

May 11, 2016

Good customer service and sorry buying process. Will definitely recommend.

Dan

May 6, 2016

I am very happy with the entire process. The staff was very concerned with my needs and full filled them like no other dealer before.

Bill W

May 6, 2016

I has purchased a brand new truck, well below the price I was expecting to pay. A month later, I had an issue with my radio, and the service was excellent. I used to shuttle service as well, and the staff was excellent

Jack Esry

Apr 29, 2016

Service was great. Chuck handled my problems as hoped.

LEE CHASTAIN

Apr 29, 2016

VERY ACCOMODATING TO OUR SCHEDULE, QUICK TURN AROUNG AND REALLY APPRECIATE THE FOLLOWUP PHONE CALL

Gary Templin

Apr 28, 2016

Had a recall axle replacement and the quality of the personnel involved and the customer service was exemplary. Bill at the service desk is the best there is. Only time will tell on the actual mechanical work done but I am inspired to have confidence in that also.Gary

Eric Wallan

Apr 28, 2016

Buying process was quick and easy, salesman, sales manager and finance manager were all very easy to work with. The entire buying process was smooth. Great first time buying experience.

Chevy Silverado

Apr 27, 2016

Purchased a used vehicle with several Items needing to be addressed. These items included replacement of tail light, buffing adhesive off paint, and wheel alignment. Service department was courteous and relatively swift given how busy they are.Alignment came out great.Buffing adhesive off paint came out great.Replacement of tail light was not so great.(It took an extensive period of time to get the correct part in, and they didn't check to make sure all bulbs worked before handing it over. This resulted in an additional drop off & pick up. Honest mistake / oversight by the tech & an inconvenience for me.) All things considered, they did what they said they would, and I am happy with my truck.

N. R. Martinez

Apr 25, 2016

It was a great experience! It was quick and easy to get the truck that we wanted!

Shirley guy

Apr 22, 2016

Thank you Zach Kuhn and Mike Hayley! Awesome experience and seemless process!

Ginger Edlefsen

Apr 21, 2016

Like this service Department. EVERYONE is very courteous. Not like the GP store

Ronn & Patti

Apr 17, 2016

Truck in for oil change, fast service and good customer service at the Lithia Dodge Dealer in Medford, Oregon. Lithia Dealer in Reno not so good, they were to call us for appointment but never did, we got a written note from Oregon Dealer so we can get service (I hope) closer to home.

kelly hershey

Apr 12, 2016

always fast always friendly. beautiful store with free coffee and TV. Comfortable waiting area.

Eric

Apr 9, 2016

Awesome team! Shannon had excellent customer service!

Greg Jost

Apr 7, 2016

Service personnel and department courteous, knowledgeable, and maintenance work completed in timely manner. Waiting room facilities are excellent with wifi, magazines, TV, comfortable chairs, decent coffee, etc.

Jeff

Apr 7, 2016

They were Fast, polite, and went beyond what a normal Oil change would be.Very happy and will continue to go to them.

Kenna Burton

Mar 30, 2016

First time buyer and the guys made it such an awesome, easy experience! Thank you!

Greg

Mar 29, 2016

Top to bottom the best buying experience I have ever had!

Nor Cal Scott

Mar 24, 2016

My salesman Travis Wolf was fantastic! I would buy another vehicle here in the future.

Robert S.

Mar 17, 2016

I go to Lithia because I know I am going to get great service at a fair price.That is exactly what I got.

terry horn

Mar 16, 2016

TRIED TO BUY NRW CAR LAST JULY COULDN,T COME UP WITH GOOD PRICE? FINALY WORKED OUT GOOD PRICE IN FEB. WILL BE BACK NXT FEB. FOR NEW CAR!

Papa Pagan

Mar 13, 2016

The service writer Bill Livingston and the tech Steve Laybourne Ashe great

Nick

Mar 3, 2016

The staff is awesome always friendly and willing to go above and beyond to help the customer

Richard Penner

Feb 9, 2016

Visit was great and I will return all thinks were fixed

Darin T. May

Feb 7, 2016

Great deal and they gave me top dollar for my trade.

Briana Bower

Feb 6, 2016

Steve Seus is the man! We'll continue to purchase our vehicles from him at Lithia Superstore of Medford!

Susan Wilson

Jan 30, 2016

Thank you Lithia Chrysler Jeep Dodge of Medford. You made this buying process easy and quick.We want to especially thank Steve Adams for his excellent salesmanship. What a great guy. He did everything possible to make our buying experience enjoyable and way above and beyond any salesman we had ever met. Again, thank you all for your excellent bug experience.

janice

Jan 28, 2016

don't remember the young ladies name in the service dept very nice and helpful....

Tom powers

Jan 12, 2016

Service was good service man kept me informed on progress of service

Judith Everett

Jan 12, 2016

Great service -- professional and speedy service during the oil change with offers of additional services. I am a repeat customer.

Tom White

Jan 7, 2016

We were in a rush since we had visited Medford from out of town for a family emergency. They fixed our car promptly and was great with ongoing communication on timeline so we could leave ASAP. We appreciated everyone's assistance.

Shelby Hager

Dec 5, 2015

I had a great experience with my sales associate at Lithia and I would definitely recommend going there to have a great car buying experience.

Diana

Dec 3, 2015

Steve was a great sales person he was down to earth. We talked about his football career and kids, my husband liver transplant felt like family.

Bob

Nov 8, 2015

Good service. I received good service, but resent being told I have to give a 50 character review. Please change this.

David

Nov 4, 2015

If you have to deal with anyone in the Service Dept., deal ONLY with Miranda, Chuck, or Travis!

Heather

Oct 24, 2015

Dan Blair is awesome! He made the process go by so smoothly and is just an all around great guy to deal with! He made car purchasing painless!

Joe Andrews

Oct 19, 2015

Outstanding!*************************************************************

Jeff Blanco

Oct 3, 2015

great people, wonderful service. fast, friendly, and willing to go above and beyond in service!

Nicolette

Oct 1, 2015

The salesperson was understanding and very empathetic. The sales manager was cordial, kind, knowledgeable, and kept open communication with me. The finance manager was no nonsense- he never made me feel as though I was just a number for their quota. This is a very warm dealership and their honesty was pleasantly surprising. As a woman who doesn't know too much about vehicles, I can say that I was met with respect and genuineness that is sometimes difficult to come by. I chose this dealership- even though it's several hours away- because of the professional and kind demeanor.

Jim

Sep 6, 2015

Only one person doing service and taking orders. Too long a wait.

Angel

Sep 5, 2015

Thank you Glenn for making the process simpler than usual. I appreciate all that you have done.

Customer

Sep 3, 2015

Some issues with this car and every time the service department understands that I use my car for business and they do their best to get it back me asap and working.

Ashley Fisher

Sep 2, 2015

Biggest problem is the time frame of having things done here. I sched an 8am apt and dropped the truck off the night prior so that I could have it done by noon. By 2:30 I still hadn't gotten a phone call so I called and they were just getting started on the truck. I finally just drove down there around 4:30 and they were still doing the oil change. I hate that even with a sched apt it takes all day, and sad to say for routine oil changes its totally normal to sit down there for 3+ hrs. I recommend this facility for buying a car BUT NOT FOR SERVICE.

Anita Johnson

Aug 30, 2015

I have always been satisfied with the service at this facility. The employees in the service department are always friendly and helpful. The knowledgeable staff has always addressed any issues I have had with all of my vehicles. I have never had to take my vehicles in more than once to fix a problem. Thanks to all the service department staff.

Tobin

Aug 29, 2015

Had a problem with a retractable step and folding down the rear seat on my 2015 3500.Dave from sales and Chuck promptly took care of the issues.

Ralph Smith

Aug 28, 2015

Good friendly service, and also prompt.My service advisors number is -4123,name Todd Karnbach good Service advisor.

Daniel Rightnour

Aug 11, 2015

I had great service. Your employees really helped me get into a new car. Thanks again..

Lonnie Harper

Aug 8, 2015

We could not be more pleased with Lithia in sales and service.

Ron Boardman

Aug 5, 2015

There's an excellent reason, after owning a Jeep Cherokee for 20 years, that we decided, not only to buy another Jeep, but to purchase it from Lithia Motors-the people who work there. Everyone who we deal with are always, without exception, courteous, responsive, and thoroughly professional. Special recognition goes to Greg Janky, Express Lube Wizard!

Joanna

Aug 5, 2015

I did not want to buy from Litha, but there was a deal that I was looking at, and Howard has changed my mind about buying from there.

Tony Pettack

Jul 19, 2015

When I stopped in and had my truck service it was all good in the oil change dept. So while I was waiting for my truck to get service I went over to get a few things at the parts department and I was very dis appointed. The young man was not polite and kinda ruid! I wanted to buy a dash cover for my new truck that I bought from you and he didn't have a picture and he said that they get them from another after market and he didn't really want to help me by trying to find me a picture I just wanted to see how much of the dash it covered. I was happy with the price he told me of 60.00. So needless to say I went else were. Also I want you to know that I have been talking to Taylor about some engine swapping in other dodge trucks and he was very very very helpful and polite and just a nice guy to talk to! Thanks Taylor for your help!

Jessica Robertson

Jul 10, 2015

I was disappointed when I took my car that was under warranty to the shop and had to get a ride home with my two children 5 yrs and 8 months two car seats and I wasn't able to get any help taking the car seats out of my broke down car into the shuttle. Then l find out later that day (Monday) that my would not be able to be fixed till Wednesday and no loaner car is available. I was told I could get my broke down car back till Wednesday. That won't do me any good my car won't start. That's all they had to offer me. Again my car is still under warranty so I feel as if they should have had a car for me to drive till my car could be fixed

Adam

Jul 8, 2015

Shannon was great to work with and got me in and out quickly since It's hard to leave my vehicle all day. Great friendly service. 5 stars all the way!

Satisfied Customer

Jun 25, 2015

I have been using the Service Department for a year now. We were in for a service before going on vacation and were killing time so decided to kick some tires. After all the kicking we purchased our 3 Dodge. Service was my first stop here at Lithia CDJR and has been a pleasure working with them!!! Sales and Finance on the new purchase was very pleasant also.

Tiffany

Jun 22, 2015

The staff at Lithia CJD in Medford went above and beyond to find my perfect vehicle. Over the course of several days, lots of phone calls and plenty of test drives they came through, and provided me with a great experience and an awesome vehicle. I will definitely go back for my next vehicle purchase.

Michele Valdez at Fun Factory Rentals

Jun 18, 2015

I have to say I am always happy to drive to see you all at Lithia in Medford for all my car and truck purchases and repairs!Trevis in Service is a stand up guy! He has been my go to guy for all my repairs, friendly, kind and caring he knows my schedule is tight and always makes room for me and my emergency repair! Even after the repair Trevis will check in and make sure all is well!The guys that served my AC on my last trip in were top shelf too!Not only did they fix it and it blows cold as all heck now, they took the liberty to vacuum my entire front cab and cleaned my dash and even hooked back up my radio antenna for me! My truck is also part of my dog revue and it was covered in dog hair! I can't say enough great things about your entire crew from our great sales guys for all our work trucks ( Fun Factory Snowmobile Rentals and Powerboat Adventures) to our personal PT Cruiser we get a great vehicle at a great price and service unsurpassed! Keep up the good work team, It makes me feel special when everyone in there threats me like a "family friend"! From the sweet cashier, to the Oil Change team, and the ever so awesome Trevis and the crew in the repair shop... from our Shop to your shop.. Thank you for your excellent care and friendship! Michele and Daren Valdez "We Rent Excitement"

Bill Ward

Jun 16, 2015

Excellent service, Travis Burns always takes care of my service needs.

Robert Anglin

Jun 14, 2015

Great customer service and atmosphere. And I still love my Chrysler 200S

Carol Heintzelman

Jun 14, 2015

Friendly, fast service. Love the complimentary was and vacuum too!

Don Lloyd

Jun 3, 2015

Shannon Westmoreland was helpful and professional and I will certainly used Lithia Medford again

Vance Hansen

May 27, 2015

Have 2014 Challenger Shaker brought in for repairs in Oct 14 for repairs was told if we find anything else let them know . We contacted them late Nov was told insurance would be contacted and they would call back so the additional repairs could be done, the person we were dealing with was let go all info lost which we did not find out until Jan 15 because we called. Had to go back in to start over and did not here back for another month, had to go back again to go over issue and they forgot to take pictures so one more trip. May 11th spent 45 min talking to them about why we had not been contacted to find out they blamed insurance and put parts back into inventory. The service manager came out and told me bring it back the following week and they would fix the vehicle and deal with insurance, called day before taking vehicle in to find out they could not fix it due to insurance had not called them back. I informed them of what the manager had told me and of course they told me sorry. The service manager lied and should have never told me what he did, this has been going on for 6 months I would not expect a manger to lie to a customer when this has been neglected by his department for so long. I was told he would get with his department personnel to figure it out,but never called prior to brining the car in to let me know the issue. The insurance adjuster asked why so long I told him it was Lithia blaming them.Once the car is finished with the remaining repairs I will not be going back to have them service it again.

ALLISON

May 9, 2015

ALL OF THE STAFF MEMBERS THAT I TALKED TO WERE FRIENDLY AND WILLING TO HELP. THEY WORKED WITH ME AND FOUND A BRAND NEW CAR IN MY BUDGET! COULDNT BE HAPPIER WITH MY PURCHASE.

Micah A.

May 2, 2015

All I needed was an oil change. But the service was good. Got my van oil changed and all the fluid levels topped off.

Jay Palm

May 1, 2015

A great buying experience. will buy from again. great dealership

Sonja

Apr 29, 2015

This is my 4th purchase and appreciate the great effort and customer service we have been given in order to meet our needs. Thank you again Steve for your great customer service. We will see you for our next purchase.Thanks,Sonja

Sharon Lakatos

Apr 28, 2015

Courteous and efficient service. Went in for an oil change, which is lifetime, so no charge. They also rotated the tires which we purchased there in November 2014.

Launa Dodd

Apr 23, 2015

I am assuming that all recall items were updated. As a single female I hoe that all recall items were updated and taken care of.

Jody C.

Apr 17, 2015

Both Steven and Dave were excellent to deal with on our car deals. They were willing to deal and listened to what we wanted on our deals.

Cliff wall

Apr 16, 2015

I bought my truck through David struggle at the dealership. He was honest throughout the process gave me a fair trade value and made my experience nice and easy. Had lights and a push bar put on the truck and they did and amazing job. Chuck spleens was very helpful and Gwen in the finance office was amazing. Would recommend this dealership to all my friends and family

Jason Tarrant

Apr 4, 2015

I am very satisfied dealing with Lithea for my purchase of my 2015 Dodge Ram.

Dale Christensen

Apr 3, 2015

Thank you for your excellent service and getting us in so quick!

Mark S.

Apr 1, 2015

our salesman Matt, was excellent. We will be back again soon. Thanks again.

verydissatisfied

Mar 26, 2015

I had the worst experience here. During my search for a car the salesmen kept passing me over to another salesman. I had a total of 5 who all told me something different. Wasnt totally sure if I wanted the vehicle I chose Rex in financing told me that because I had not turned in my check for my down payment the deal wasnt final And that I would have time to think about it overnight. The next morning I decided that wasnt the vehicle I wanted but they told me too bad and that I was stuck with it. They are all extremely dishonest and forced the sale. Jason and Mark were no help at all I called several times leaving voicemails and I never received a call from either of them. I had also mentioned some scratches in the paint before I took it home and they told me not to worry I could bring it in anytime to get it fixed now they are not standing by their word and everyone is acting like they don't know what I am talking about. I will never buy another car from here or any sister company nor will I ever refer my friends or family! I will be giving bad reviews for this place for the next 50 years!

Spencer

Mar 19, 2015

You have a good service dept. all the employees were real friendly unlike the Lithia Dodge in Eugene

Carol Heintzelman

Mar 12, 2015

We have been very pleased with Lithia Jeep. Their staff is always friendly, courteous and thorough. They have our highest recommendation!

Charlie Miller

Mar 4, 2015

I'm very happy with Glenn Galloway's professional,positive,accommodating package with the purchase of my new Jeep Wrangler Sport. He was genial and polite. The Jeep is a lot of fun for me,and the shop is clean and the installation of accessories were well taken care of at the lube and tire shop. Tyler in parts worked things out in a knowledgeable manner. -Thanks Charlie Miller.

Skip

Mar 1, 2015

Came in for 'lube and oil', and asked that they check to see why my fog lights were not working. They 'forgot' to check on the fog lights, and said we would catch it next time.

Rick Davis

Feb 28, 2015

Went in without an appointment for an oil change (life time) and was provided with quick friendly, accurate service.

David J. Thompson

Feb 13, 2015

Greg the service manager is one outstanding customer service rep. This service repeats itselfevery time I take my Toyota in for service.

Robert Manes

Feb 12, 2015

Great Service. Took care of my problem (a recall on my Town and Country) quickly.

Ryan P

Feb 4, 2015

Service department was very professional. I am happy with the outcome and would not hesitate to go back.

Don Hardwick

Jan 21, 2015

Very good experience, no high pressure sales, staff was very friendly from the Sales Manager to the Service Manager.

Elizabeth Kirkhuff-Garner

Jan 17, 2015

Everything went very well. staff was very nice and polite.

linda

Jan 17, 2015

good job, got right in and was taken care of right away. see ya latter

J Squared

Jan 16, 2015

We have purchased five or six cars from Lithia over the years, so they obviously must be doing things right. Our being multi return customers should indicate why we give them five stars.

Nicole

Jan 16, 2015

Amazing buying and service experience every time !!

Katherine

Jan 15, 2015

Glenn was super helpful with picking out a vehicle in my price range that fit my needs and Rex was help getting the finance for the vehicle at the payments i wanted. Overall experience AWESOME!

Adam

Jan 12, 2015

Just some light service, but great experience! Quick in and out, nice facility and will definitely come again.

Invader

Jan 11, 2015

Great place to buy or service your vehicle service is excellent Dan Blair in sales is the best

Launa

Jan 10, 2015

I recently purchased a 2015 Chrysler 200 Limited from Lithia. I highly recommend salesman Steve Seus. He made me a deal I could not pass up. Gwen was very knowledgeable in the finance department. Although I have not visited the service department, I anticipate the same quality of service I have received to date. So far I am elated with my new car. What a beauty!

Greg Jost

Jan 4, 2015

Service was prompt, waiting room was clean and comfortable, and Lithia Chrysler service personal were very courteous and personable.

Doug

Jan 4, 2015

THANKS GUYS YOU MADE OUR VISET NICE AND EASY A PLEASENT EXPERANCE

Tom Mercier

Dec 22, 2014

Dan Blair was Great to work with. So was Jason Forte and Gwen. First class

Consuelo

Dec 21, 2014

Great place for an oil change and tune up. Appreciate the coffee and tea in the lounge.

Patrick McNeilly

Dec 18, 2014

I bought a new Eco diesel from Lithia. The purchase was painless. Recently I took the truck in for its first oil change. Because it is a new model they had run short on the oil filters. They scrounged one up for me from one of their other dealerships nearby.

Hugh Cleveland

Dec 12, 2014

The sales person Dan Blair took very good car of me making sure all base were covered. Finance person Gwen was the best , kudos to them for a great buying experience. the dealer ship as a whole were great . the service department advisor Travis went beyond normal expectations thank you all for a good buying experience

Leslie Mayers

Dec 5, 2014

Steve Seus is awesome! He makes the process so easy!

Dave Reich

Nov 27, 2014

The sales rep Woody was great. He is the only reason we stuck around instead of going to another dealer. The whole process of purchasing our new truck was painful. Going back and forth with the games ate up a lot of time. We spent almost 8 hours making the deal and completing the mounds of paper work they required. My wife and I have a credit rating of 830 so credit for a vehicle was never a question. Next the vehicle had to be brought to the dealership from another dealer which required us to come back the next day to pick up the truck and go through the pre-delivery. Another 3 hours out of our day plus a 2 1/2 hour drive each way from home. Not enough time left in the day to have the protection package applied to the outside and inside of the vehicle. Another day wasted as I had to return for yet a third day. Another 2 1/2 hours to the dealer for the protection package and upon arrival I informed the service writer that I had a couple of problems with the truck. One was the computer showed an error and that the tire pressure system needed to be addressed. Also I felt the exhaust break was not functioning properly as it would come on and immediately go off again. 7 hours later they told me that the truck was ready to go. When I received my paper work I asked about the mechanical problems and was told they put air in my tires. I explained that was not the problem. She told me I could make another appointment to have it looked at. I complained to the service writer and she stated she didn't understand what I needed to be looked at. I told her that wasn't true because I was standing there when she explained to another service person that they needed to look at the tire reporting system. Thanks to one of the head mechanics hearing the conversation he told the service writer to make up a ticket and they would look at it. Another 1 1/2 hours and the truck returns. The right front sensor was none op. On my way home and approx. 10 miles down the road I get the same computer message and we're back to square one with the sensors not reading anything and it appears the exhaust break system is still working the same, not. When I returned home I crawled under the truck to inspect the undercoating that was just applied. Looked like they missed several areas and the stuff was pretty thin. We were told it would be like a spray in bed liner to the underside but this stuff is really thin almost like tar. Some even came off on my fingers. A couple of days later I called the dealership, talked to the same service writer, explained that the fix didn't work and I'd bring it in the next day. Nope couldn't do that, I needed another appointment which they were scheduling for the next week. I'm glad I don't have a life or any obligations that need my attention. My prior Dodge truck I bought was from Lithia of Eureka, CA. They have always serviced my vehicle, been quick and efficient, let me know how long it would take, and always finished on time or a head of time. Would I buy another vehicle from them? Only if I could not get an equal or better deal from somewhere else.

John Heinz

Nov 4, 2014

Service man really knew his stuff and gave me additional information that I can use in the maintenance of my Jeep.

Wayne harper

Oct 29, 2014

they did a good job and at a reasonable price. did it in the allotted time and I have no complaints. Jeep runs good going down the road. Even the coffee was ok, of course is was not Dutch Brothers but it ok.

Rick Davis

Oct 12, 2014

I appreciate the attitudes and attention to detail

William Huffman

Oct 8, 2014

Great Personel, great and qiuck service on my oil change.

Roger Adams

Oct 7, 2014

Service advisor was very informative and professional

Amy

Aug 3, 2014

Unbelievable Nightmare! Be very aware, above and beyond in the usual car dealer dishonesty department! I live in another town and worked with the salesman over the phone for 6 days, worked the deal to within a few dollars of the payment I stated I could make monthly. On day 5 I was on the website and noticed that the price of the vehicle had dropped by $2000 online and I had to call the salesman's attention to this or they would have sold it me at the higher price. Day 6 I was told the financing was "approved"at the lowest rate and my payment was lower than he originally stated it would be, I was happy with this, he stated it was a "done deal". I only drove 90 miles to Medford to pick up the vehicle because the salesman stated "done deal" financing was approved. When I arrived at Lithia Medford I waited for over an hour before even speaking with the finance manager, who then came out with a completely different financing approval than stated to me by the salesman. The rate was 2% higher and the payment was $20 a month higher than the "done deal" stated to me over the phone. I immediately said no deal this isn't the deal I came over here expecting to sign. Waited another hour because finance manager said let me work on this more, salesman came out and stated the finance manager was going to "force" the credit union to approve the lower rate and payment. At this point they had us move personal items to the new car and removed the license plates to be transferred to the new car and continued with additional paperwork to stall me and keep in the store before they had completed the financing. Another hour later the finance manager brings me into his office and explains that the lower rate was not approved and the higher rate is the best he can offer, but I was "approved" before I drove to Medford to sign paperwork that was already supposed to be done. He stated I could sign the higher deal and take the vehicle that day, extending my term by 4 payments still not lowering my monthly payment to what was originally stated to me and take a contract written for the lower rate to the credit union myself and "hope for the best" that they would finance that, but then if they don't I'm stuck in the vehicle at the higher rate. The entire 4 hours that we were waiting and going through this game with them, the salesman, finance manager, and another salesman took turns playing their roles to stall us further and not one of them told the truth. After this experience I will never work with Lithia again, terrible customer service! I almost can't believe this experience actually happened, but I guess it's ok to treat people that way when you have a monopoly on the car business in Southern Oregon.

Joan West

Apr 3, 2013

I bought my 2008 Jeep Liberty from Dan Blair. He was great! My daughter also purchased from him and was very pleased.

Fiat Fan

Jan 10, 2012

overall experience was good. Sales people were fantastic, and finance was a breeze. only problem seems to be if this dealership will honor the warranty that I purchased there, since they are not an authorized Fiat dealership. We will just wait and see. Hopefully it all works out.