Used Cars for Sale at Lucas Honda in Jacksonville, FL

Lily Kinmonth

Nov 2, 2016

We have been customers of Lucas Honda for many years. We have purchased both new and preowned vehicles from them. They have always been HONEST, efficient, and helpful. Highly recommend this dealership.

J Mark Scott

Nov 1, 2016

Excellent service, I always bring my car to Lucas Honda for service.

Jerry B

Oct 29, 2016

Great and speedy service and great facility to wait in. Free popcorn is a plus.

Bobby Pastor

Oct 25, 2016

I had a recall that they took care of me, took awhile for the part but understand not the dealer. They got me in & out in the time they said. Overall great service

Hank

Oct 24, 2016

Always a good expirience when we get our 2 vehicles serviced. .the people are friendly and helpful.I would recommend to anyone who wants good service.

LisaO

Oct 20, 2016

Your service department is the reason I continue to buy Hondas...and buy them at Lucas . Scott and Steve are great. I like seeing the same familiar faces everytime I come in. They are always so pleasant, even when your super busy. They always ask how I am, how's my day, etc. Andrew C took care of my car in the back and he did a great job!!!! I appreciate them and the entire Lucas service department.

Jeff52

Oct 19, 2016

Handled in professional and efficient mannerScheduled service and was greeted upon arrival and process handled promptly .Informed of work done when completed and quick and easy checkout at cashier

Disdisdis2

Oct 19, 2016

I have been to Lucas Honda four times. The average wait is roughly 3 hours! Terrible wait time and unwilling to fix a problem in an appropriate manner.

shadow1234

Oct 18, 2016

Steve and Scott are the best service technicians ever! They take outstanding care of our Honda CRV and keep us informed of what needs to be done right away and what needs to be done in the future. Both men are professional, courtesy, competent, credible, and always make me feel at home:)Also, the woman at checkout is very nice, courtesy, and helps me when I am using a debit or credit card. I am sorry I forgot her name but she is always there on Saturdays:) when I take our car in.While waiting on the car the coffee and donuts are nice! Also, the popcorn smells wonderful. Having Wi-Fi access and the reading cubicles are nice. The car wash, vacuum, and tire shine is another added bonus. This is a $10 value at a drive in car wash.Thanks for everything!The Moore's

Tkeresztesi

Oct 15, 2016

Very pleased with the car, very good quality and excellent service department. Honda Accord is a great car a lot s futures, I really like it.

Doug C.

Aug 1, 2016

Great experience and Charlie was very professional.

Elise K Snell

Jul 15, 2016

Excellent service. Havie been using the service department for 6-8 years..I bought a car from them 4 years ago because their service was so awesome. I'll buy my next one from them also.

Victoria

Jul 13, 2016

THis dealership has been very honorable to deal with. They keep me aware of upcoming maintenance major costs.

George

Jul 12, 2016

The service is always on time and done right. The people are nice and help with any problems that you might have. Thank you all

Suvmarg

Jul 10, 2016

Every visit I have had has been a good one. My service has been efficient and in a reasonable time. Everyone I have dealt with has been, helpful.

Hernandez

Jul 10, 2016

Always friendly, fast, and courteous service. No pressure and very courteous, I do not fell intimidated.

Penny Landregan

Jul 7, 2016

Love, love our new Accord Touring. Can't beat a Honda for reliability and we've never hadany bad experiences in any of the many Honda's we've owned.

5lippy

Jun 30, 2016

Lucas service consistently does a good job and treats me well at a fair price. I have them service my Honda as well as my wife's Hyundai. Recommended!!

copnjax

Jun 29, 2016

I've been a customer of Lucas Honda for many, many years and there is a reason for that....THEY ARE ALL FANTASTIC! Whether purchasing a vehicle (I bought 2 cars in one day) to have normal service work done, they treat their customers like family. Scott, one of the long-time service writers, is always smiling and if he ever has a bad day (which, we all have from time to time) you'd never know it. Very personable and he's ALWAYS made sure that the work I've requested gets done and done correctly. The sales staff are top-notch! No "high pressure" salesmen at this dealership. I've actually gone to Keith Pearson with my step-son to see about a car for him and the difference in the two dealerships is like night and day....I don't care what those "paid customers" say on the commercials. There is no comparison between Keith Pearson and LUCAS HONDA! I could go on and on but, I think you get the idea. After purchasing a total of 6 vehicles from Lucas, I will NOT go anywhere else.

Karen Sterman

Jun 29, 2016

Staff is always personable & considerate! I will continue to be a patron of Steve Lucas Honda!!

Marty

Jun 29, 2016

As always, courteous service reps, timely completions for service, clean car, and off I go!

Paul Smith

Jun 27, 2016

The appointment was on time, work was done quickly. Great!They vacuumed the inside and washed the outside of the car too!It cain't git no better than that.

Bob42

Jun 25, 2016

Oil change and next Lucas Platinum service. Service was great. No problems. Clean facility. Nice Danish food. All ways use Lucas service reps because they keep on top of the progress.

Elizabeth Burke

Jun 19, 2016

Great service, always courteous and helpful.... And a car wash and vacuum are always a bonus!!

Hondafan

Jun 18, 2016

Just great service, friendly, loaner provided and my car looked great it was brought in for a platinum detailing and an oil change. Car was ready when promised. Thank you.

Tom Key

Jun 17, 2016

When we called Lucus Honda they advised us to bring the car in immediately. We were provided a vehicle(van) thru Enterprise rentals for the duration. It took 5 weeks to repair the vehicle. We incured no out of pocket expense and our car was returned detailed and clean as new.Thanks Lucus!

LEONARD DELROSARIO

Jun 14, 2016

Oil changed service is getting better. Keep up the good work Lucas Honda!

Russ Pearson

Jun 10, 2016

From your sales department Jim MacDonald to your Service Departmet John Keene,Scott and Steve you provide the best care of the 3 Hondas that I purchased from you. Lucas Honda is not a business they are family. Thank you always for taking such outstanding care of my family. With 2 kids in college it's important that they are safe traveling on the roads away from home. Thank you Scott for adopting our family.

Stinky

Jun 7, 2016

I have been a Honda customer since 2007 and no matter what may arise it has been taken care of promptly and with respect. If any concerns mechanical or otherwise pop up the appropriate service member notifies you, so the issue of concern is taken care of.Just glad several years ago i purchased a vehicle from this dealership.

Dennis DeCocker

Jun 7, 2016

Service staff friendly. Sales staff friendly. Experience not stressful. Went looking for a pre-owned vehicle for daughter and would up with both a pre-owned and a new pilot. Traded my 2012 Yukon.

Don Burk

Jun 3, 2016

AAA ++++From purchasing to service, always impressed and satisfied with everything. Will purchase my future cars/trucks from Lucas, honest and upfront and dependable !!!!!!!!

sicilian27

May 29, 2016

We can't be more pleased with the customer service and attention we get from Scott at Lucas Honda. He truly makes us feel at home and gets the job done right for us every time. He always greets us by name, is very courteous and takes out any hassles or inconveniences out and gets the job done right the first time every time. Great job!

len1943

May 29, 2016

great service always on time friendly and trustworthy have always received quality work and have owned my Honda 2 years would definitely recommend this dealership and will buy my next car from them

Cherub65

May 22, 2016

Lucas Honda has been servicing my 06 Accord since it was new. It is now approaching 175,000 miles and thanks to their wonderful service work I plan to join the 200,000 mile club. The car drives like new. Service is always professional and friendly.

Mortimer

May 19, 2016

Highly recommend this dealership. Great customer service and excellent maintenance staff.

Crv2008

May 17, 2016

I went in for recall work and had my head lights buffed out. I was not sure if would work. I am amazed! They look like new! That had saved me over $600.00. I am so happy and will come back again. Thank you.

Patricia

May 5, 2016

Service experience was great. Shuttle was prompt and service was completed when expected.

Patty

May 1, 2016

Lucas Honda has a good service department. They never sell you services or repairs not needed.

Richard Benninghoff

Apr 27, 2016

Always have the same great service on every visit. It is so nice to catch up with everyone on my visits.They make me feel like family.

Carol Haas

Apr 26, 2016

I am a definite Lucas Honda fan. More than that, I am a dedicated Honda person. I sometimes wonder "why" people don't buy a Honda. All you have to do is talk with a Honda owner. When I take my car to Lucas Honda I know everything, repeat: everything will be taken care of. I like the waiting area, it is easy to watch work being done on the vehicles and I can relax. I'm always kept up to date on what is being done and any service my car might need. I would not take my car any where else.......period!

Bobby

Apr 23, 2016

Completely satisfied with the Platinum Maintenance Package. Staff was outstanding as usual.

Jim Ansell

Apr 17, 2016

Great experience, Brandon was exceptional explaining everything and not overcharging us let us know what really needed to be done I would definitely recommend this service department to anybody else for their Honda needs. We Will be back

cuyambro

Apr 14, 2016

third time going there and never a good result, I was looking for a manual transmission vehicle, but not just any car!! I was looking for a manual, accord coupe, sad to say that not many dealers carry this type of vehicle in their lot, after a talk with the salesman and telling him exactly what I wanted, the manager said NO, they would NOT order, because the dealer would not pay for the delivery, I came in with a waiver from honda financial on a special to purchase another vehicle with a couple of waivers, one of them a NO security deposit!!! can you see where I am going with this, another thing is that I question them on a fee over a thousand dollars for add ons that I didn't ask on a vehicle, but the dealer charges no matter what!! looks to me that they don't like a person that is paying attention to every single detail before making a decision to purchase. So, after the third time trying to do business with them, I can finally say that I would NEVER do any kind of business with them, even if is a oil change, and I will teach my sailors to stay away from that dealership, Oh! and by the way, I been trained by the military as a financial specialist to help my soldiers in making wise decisions on any transaction; looks like it pays to study and train on this type of matter.

Felixshonda

Apr 12, 2016

The service was excellent for fixing the strut noise from front passenger side with free of charge by re-greasing it. Oil service always great here with friendly staffs and environment inside and outside the facility. It is convenient since I live 10 minutes aways from this particular Honda dealer.

Felix

Apr 10, 2016

Great local Honda dealer in Jacksonville. Always straightforward with pricing and work it out with customers.

Dwight F. Scott, USN retired

Apr 9, 2016

I had maintenance scheduled on my Pilot on April 13th. I had a Doctor's appointment to make and the Service Dept.completed my service in time to make my appointment.Thanks to your Service Dept. Team!Sorry I missed Scott, but I heard he was on vacation. Us Scotts have to stick together, ha! ha!Thanks again!

happy50

Apr 7, 2016

always happy there, have bought two new cars, and three used ones over the years, my accord now has 258000 just broke in, having it serviced on monday, and comes with loaner car, cant beat that

Vivienne Schmeisser

Apr 6, 2016

Vivienne Schmeisser I have an old Honda but I am always diligent in its upkeep. It is a "creampuff " as it is garaged most of the time. I have always been pleased with Lucas Honda dealership in all my dealings the service personnel are knowledgeable and polite. Waiting room is comfortable. I would recommend this dealership and a new or used Honda anytime

vbburney

Apr 4, 2016

I am a return customer and was given great pricing on my service and they honored a coupon from another Honda dealer that I brought with me.

RL Higgs

Apr 2, 2016

Outstanding service. Pam Busbee was incredibly professional and a delight to work with.

Pamela Weyandt

Apr 1, 2016

The service at Lucas Honda is outstanding. The people are terrific , courteous and helpful. The waiting area is clean & comfortable. The coffee & goodies are great. What more can I say ??

Gerald Balderson

Mar 31, 2016

Great service. They also completed a recall repair while I had it in for oil change and tire rotation.

Joe valerio

Mar 29, 2016

Staff were courteous and helpful.Great service all the time...

Bruce Carawon

Mar 26, 2016

A great place for Honda support. I strongly recommend them for premium service. Miss Pam Busby is the perfect service advisor.

JaguarJan

Mar 26, 2016

The entire process was painless! I was greeted at my car by a friendly service associate, who held the door and introduced me to my service manager inside. Check in was quick, and they gave me a loaner to run errands while my car was in service - very much appreciated!The annual inside/outside detail of my CR-V was beautiful. She looked and smelled new again. The best detail I have ever received, regardless of brand!

Satisfied Customer

Mar 26, 2016

I pre-approved work I expected to be accomplished after the oil change. After inspecting the brake pads, it was determined that it was not necessary at this time and we would wait until the next service to determine if the pads were worn enough for replacement. It is always a pleasure to do business with honest people that do not try to do unnecessary work.

Robert Wood

Mar 18, 2016

26,000 mile oil change and routine service. Very short wait and good coffee too. I'll be back.

Billie Horton-Clements

Mar 17, 2016

Excellent service as usual. Next car bought will be from here.

Anna

Mar 17, 2016

They put on the paper that they washed yhe car when they didn't cause I said they didn't have to and to sit in the service area where the TV was at and cannot change the channel cause the channel it was on was boring I myself plus I guard some other customers wanting to change the channel and the lady at the counter said they couldn't change it please fix that problem why should us customers sit there and watch something that is not very interesting to us?

Kim

Mar 16, 2016

My service at Honda is always great. My car had a recall so I just dropped it off for the day. The only thing I wish you would change is the rental car. While you had a rental car all set up for me, I wasn't aware. So I had to wait for someone to pick me up and take me back each time. I also had to provide a credit card and a deposit on the vehicle that was rented for me. While I understand, I certainly don't think it's fair that I should have to put money out of my pocket to have something fixed that's Hondas responsibility, regardless that I get the deposit back. It would be easier and more convenient for your customers to just give them another Honda for the day you are servicing the vehicle. That's the way it used to be.

Donald Traylor

Mar 16, 2016

Great service! Needed oil change! Able to make apt on the day I called. Listened to problems and provided solutions at a reasonable rate. Always give free wash for car so that is an added attention that we like.

marvin vanterpool

Mar 16, 2016

they were very punctual, keep up the great work. the waiting area was very clean. they keep you inform of your vehicle.

Everette Entzminger

Mar 16, 2016

Customer service and work performed were excellent! My car was completed faster than I expected.

rchackney

Mar 16, 2016

My car was out of warranty by 4,000 miles but noticed rust around the sunroof of my Civic. Mr Keene went out of his way to return calls, see the car at MY convenience and took photos. Within 24 hrs Mr Keene had an answer from Honda that they would replace the whole sunroom and not "patch" the roof. I will continue to buy my cars from Lucas. My family has bought 4. Thank you John Keene, you represent the Honda name and Lucas Honda is lucky to have such an outstanding Service Manager!

Tom

Mar 15, 2016

My service writer, Pam, is your greatest service Dept asset. She has taken care of me since I purchased the CRV. She is very personable, as well professional. She goes the extra mile to ensure that my service needs are met.

Robert Rathje

Mar 15, 2016

Good service. Very good service reps. Clean facility.

Bob1156

Mar 15, 2016

Staff was helpful thru salesperson, sales manager and financial closer. A continuation of our experience with Lucas Honda. Beyond the sales, the staff was helpful during test drive and continued with walking us thru the various technological devices with this level of CR-V. We received a fair deal on our trade-in and fair allowances on the price. As before we continued our Platinum Maintenance program which is superlative in its coverage.

Hondalady

Mar 15, 2016

My car was ready for an oil change. I needed to be at a meeting in a neighboring county and didn't want to trust driving my car that far. I called and asked if I could bring my car in and leave it while I had another way to get to my meeting. The answer was "of course". When I returned to pick up my car, it was already serviced, vacuumed inside, and then washed. All this for an oil change! Thanks much Lucas Honda!

Lynnconcam

Mar 15, 2016

Scott and the rest of the staff are always helpful and polite. They are always prepared to answer any question I may have regarding my car. I commute about 120 miles daily and they take care of my cute Honda Civic to the top.

Jemes Roberson

Mar 13, 2016

Prompt and friendly service. I was stranded at the park because my car wouldn't start. Someone jumped start my car and I took it in to dealership. They determined that my battery was good, must have left lights on or something. Non charge!

Russ Pearson

Mar 11, 2016

Sales with Jim MacDonald and service with John Keene is outstanding. We love Lucas Honda so much we bought 4 Hondas from them in the past three years. The Platinum Service plan is the way to go! Yes, no pressure with pleasant and professional sales team! Yes we're are Honda lovers and Lucas Honda is the only place to buy a Honda. They treat you like family. Truly service after the sale. Thanks also to Steve,Mike,Clyde and Pam in service The Pearson's love Lucas. Thank you Scott for having such a wonderful family !

Kelly Morgan

Mar 11, 2016

Great Service! Brandon was awesome! Brought my car in for air conditioning repair and allignment. Brandon called me to update me on my car. He did an overall check and found my battery was low so I had it replace. Everyone was nice including the cashier who was very helpful. Overall it was a great experience.

Richard & Jane Lepper

Feb 21, 2016

I believe the heart of a dealership is their Service Dept. Maintenance is the key to getting the most years out of your vehicle. Lucas's Service Team has a Diversified group of Competent Service Tech's and Service Writers that are lead by John Keene, Service Manager. Our Service Writers are Scott Adams and Steve Cardoza and our experience has been nothing but five star all the way. Great guys to deal with and always there for any problems you might have. Our Odyssey was serviced at Lucas for 13 years and we got 330 thousand miles out of it. The motor ran like a top until we traded it in. Love Lucas Honda and all their staff from Service to the Sales Team. Proud to call Lucas Honda my destination for all my Honda needs.

Robert Wagner

Feb 16, 2016

I came in for a scheduled maintenance, I had an appointment and was told the car would be in and out in one hour; it was.

barbnorm

Feb 12, 2016

ALL employees courteous and helpful. What else could I ask for? As for service, we had an oil change and oil replacement filter, plus had the air filter replaced. As far as I can tell, service is excellent including cleaning the inside of my windshield. They always return my car with an outside was job and it is certainly appreciated. Have only used Lucas Honda since we moved to this area and definitely do not plans to change. Love this dealership!

chris gaddy

Feb 6, 2016

fast friendly and trustworthy, glad we came to them to purchase a vehicle

Roy Scott

Feb 4, 2016

Most pleasant experience. Nice people to deal with.

Rich1017

Jan 24, 2016

Great experience, the service, as always, quick and thorough, They are always friendly and accomodating. When there is an issue they always return to waiting room to discuss before proceeding, which I appreciate.

Michelle van

Jan 22, 2016

Thank you for the outstanding service. The only dealership I trust with my family vehicle. Always curious and attentive for our needs. Even the coffee in the waiting area is good.

jaustin

Jan 18, 2016

I go to Lucas because i know they will treat my CRV with careful attention. I feel confidentthat if they tell me my car needs a new cabin filter, for example, that it's true, because when I bringit up and ask them to check, they often will tell me it did not need to be changed yet. They will let me know if they see something that will need attending to in the near future (tire wear, for example).I bought my car there and will go; back when it's time for a new one.

Dalgal

Jan 17, 2016

They are always friendly knowledgeable and always willing to go the extra mile. They listen to a customer concerns They have a clean and comfortable waiting area.

billymac45

Jan 16, 2016

Accommodating appointment, professional and personal greeting upon arrival, bright, clean waiting room with nice amenities, quick and thorough servicing and washing, completed in less than 45 minutes. What more could you ask for???

Rcekme362

Jan 15, 2016

Excellent service, they are the reason I will purchase again at Lucas Honda. I have the platinum plan. I only have to call day prior. They get in right in and out as fast as possible. They have maintained vehicle and have repaired/replaced things that would not be covered under plan. I now have 40,000 miles on car and never once been told I need to buy or repair anything for a fee. I overhear other customers in waiting room that do not have the platinum plan and they all seem to be treated fair. They truly do treat you like your satisfaction is important. As a female I've never experienced such a positive experience at a service dept. until Lucas Honda.

DIANE M NELSON

Jan 13, 2016

Everything was as promised and my car was washed and vacuumed.

Dcapito

Jan 13, 2016

It was a pleasure to deal with Lucas Honda every aspect of the deal was pleasant even the negotiations where easy. I don't like buying a new car but would recommend Lucas Honda to any interested in buying a vehicle.

Donna Meyers-Perry

Jan 7, 2016

This is our 5th automobile relationship with Lucas Honda. Whether we have purchased, leased, maintained and/or repaired, all are based on the absolute integrity and quality of the dealership. You stand behind and deliver on every car. We would not consider purchasing or servicing anywhere other than Lucas Honda. Same day service on our new Acord. Loved it!

Ckennedy

Jan 4, 2016

Pam was awesome!! So helpful had a loaner car waiting for me since I had a 60,000 mile service also called and told me of a warranty issue they found

Eileen b

Dec 23, 2015

Good service appt ... Very professional staff, clean facility, wait timeWas as promised.

Linda L

Dec 22, 2015

I always find the staff to be efficient and courteous . They manage to get the job done in minimum time.

laurel

Dec 17, 2015

I always have my Civic serviced at Lucas Honda, where I know I can depend on them to check my car thoroughly and help me keep up with the scheduled service.

C Wilson

Dec 16, 2015

Outstanding in all aspects. Getting the car serviced does not have to be a painful experience!

Pilotwife1

Dec 16, 2015

Lucas Honda is worth the drive! Excellent and honest service department. I have been loyal customer for 10 years and it is a pleasure to get my car serviced there. Everyone is helpful and answers questions.

mochinushi

Dec 14, 2015

i've used Lucas since 5/08. this is my second cr-v. drive 25k per year. have found them trustworthy & competent. on trip several yrs ago had supposed engine problemthat dealership suggested expensive repair. able to return home. Lucas checkedsaid NO PROBLEM. could have done work & charged me because I thought it was necessary. DIDN'T. etc. etc.

Geico

Dec 11, 2015

Lucas is an outstanding dealership for sales and service

CharlieT77

Dec 10, 2015

I have either leased or purchased 3 vehicles from this dealership. I have always used this dealership for my service and have never been disappointed. First class team that I will recommend to anyone buying a car or needing service.

Shane Huey

Dec 8, 2015

Bought from Lucas, used Lucas on previous Honda, love this place!

Jaguar Jan

Dec 6, 2015

Always a pleasant experience! I was greeted promptly by Service Manager. My car was clean, and ready when promised. Even all the sales people were nice as I toured the showroom.

John Sr.

Dec 2, 2015

Pam handled this, my first service visit. She kept me well informed and answered all my questions. The Moon Roof Visor that was installed looks great. Thank you Pam...

Crazy Cat Lady

Nov 29, 2015

I have never had a problem going to Lucas Honda for service of my 2001 Honda Civic. This last visit was handled by Fred who informed me as to what was due and though I had not planned on spending what I did I know my car was in good hands. I was glad that Fred kept me informed of the progress of what was being done and how much longer we had to wait. He was up front and did not pressure me into getting anything done that was needed. This dealer has always been top notch to me.

Jersey Shore

Nov 26, 2015

Jim MacDonald was extremely informative and patient with me. He never pushed and did not bug me regarding purchasing/leasing a car. I had never leased so I had many many questions. I first contacted Jim in August 2015. I knew I wanted the CRV EX in white/beige. He went out of his way to find me one in white. Since the supply was limited and that was the only color I wanted, he suggested that I wait for the 2016. I was not in a hurry and agreed. I had also contacted another dealership and felt extremely pressured into making a decision when I was not ready to do so. I contacted my credit union (121 Financial) and was told to see Jim at Lucas.--he was the best! And he was. I picked up the 2016 CRV EX in white/beige on Veteran's Day. I will pay it forward and recommend others to see Jim at Lucas!

RetUSN

Nov 24, 2015

The service department is the best I have ever dealt with. From check-in with John, Steve, Scott, Tracy or Mike, my issues are dealt with quickly and professionally. All the mechanics and assistants are extremely helpful in dealing with the problems and solving them quickly. Checking out is almost as pleasant, but the gals always want money............ but all kidding aside......This is a wonderful dealership, would HIGHLY recommend them !!!!!! Babs

DMY

Nov 20, 2015

I wanted to make sure all my lease maintenance had been complete, I thought I would be having things done that would cost a fortune. I only needed an oil change, and I was out in probably 30 minutes! Great service! Thank you!

Spanky

Nov 19, 2015

I just purchased a new 2016 Honda Accord Touring model from Lucas Honda of Jacksonville. Everyone at the dealership was very courteous and knowledgable and I am completely satisfied with my purchase and the dealership. This is my 2nd new vehicle from them. The first one I bought is why I decided to buy my new Accord. The service techs and advisors are all very friendly and take very good care of my vehicle. I highly recommend Lucas Honda.

SG

Nov 18, 2015

All the staff here is completely professional. I absolutely love bringing my Honda in there for anything and everything. I recommend this place to everyone I know.

Roger & Linda Pickering

Nov 6, 2015

When we bought our car it included detailing once a year for a couple of years. We just had ourfirst detailing and you folks did a great job! My wife said "you've got a new car." Just a super job. Thanks!!

old man honda

Nov 4, 2015

Always professional and reliable. Repairs made on time and car cleaned. Sales staff has always beenvery helpful. i like building a relationship with the sales dept for future purchases

Hondaowner

Nov 1, 2015

I recently had a significant electrical problem with my 5 year old Honda Odyssey. I got to the dealership before the car completely died. After assessment by the team, they identified the alternator had gone bad and the battery had a bad cell. In addition, they noted that my tire tread was extremely worn and dangerous. They were very professional in identifying the problem and were able to acquire the parts overnight. They were not able to provide me transportation, however, and thus I had to acquire my own wheels while the car waited to be repaired.I waited until the end of the day and ultimately had to call the dealership to see if the work was completed. Of course they told me it had "just" been done.....I got there and paid bill. I went straight to vehicle and had to go back in for help as I couldn't open sliding doors. It was a simple error in that the on/off switch had somehow been changed. The service tech only came and discussed with me after I went back in to get help.

edfiebig

Oct 29, 2015

Lucas Honda employees were all considerate, polite, and patience with us. The process of purchasing a new vehicle was outstanding! Have recommended the Lucas Honda Dealer to several friends.

spanky

Oct 27, 2015

Since the very day I purchased my vehicle, I've had nothing but great service from Lucas Honda. Great advisors. Always very helpful in taking care of my vehicle.

Paul

Oct 25, 2015

I've been using Lucas Honda service Department for over 20 years. They have always been outstanding and priced fairly. Only place I take my Honda's for service.

Brenda G Ernstes

Oct 24, 2015

I was very satisfied with my service. Thank you very much. Brenda G Ernstes.

Bruce

Oct 24, 2015

got oil change, always great service, i know you guys, your going to make everyone happy.

Shawn Gwaltney

Oct 22, 2015

9:00am service appt. was friendly, quick and great with Scott for our Honda van. Thank you

jaxvons

Oct 22, 2015

Staff are efficient and courteous. Work is always done in a timely manner. We purchased the Lucas Platinum plan which includes a complimentary detailing once yearly - they even offered a courtesy loaner car while it was being done. I will definitely do business with them in the future and recommend friends!

Kate W.

Oct 21, 2015

Everything went great! Love Steve Lucas Honda's service department. Scott is the best service rep!

George Cassady

Oct 9, 2015

Purchasing experience was top notch! Was pleased that dealership had just the car that I was interested in. Joseph arranged to have me drive it.Itvwas "just the car" I was looking for - inside and out!Everyone at the dealership was super nice and friendlyand no one put any pressure on me to purchase the vehicle!I appreciate the caliber of folks who are employed at Lucas Honda!

Odyssey 13

Oct 6, 2015

Bought my Odyssey at Lucas, one of easiest purchases made. Pleased with service department and courtesy as well. Would highly recommend them for sales and service.

Mike34

Oct 4, 2015

I contacted several dealerships in the Jacksonville area and each one wanted to play games with pricing. Jim MacDonald quoted me a price that beat all other dealerships - and that was in less than 5 minutes on the first call. No games. No Hassle. Just a great price. The purchase experience was smooth and the vehicle was exactly as expected.Overall a great experience and I've recommended Lucas Honda to my friends when they're in need of a new vehicle.

Robert Rathje

Oct 3, 2015

Mike the service manager took care of us and he treated us great.

Happy owner

Oct 3, 2015

Very satisfied with our purchase of our 2016 Honda Pilot, dealer was able to locate the exact vehicle we wanted and had it ready for us in two days.

Doug Barnett

Oct 3, 2015

Had a great experience took my car right awayPam wad person who waited on me

Cheryl Graf

Oct 3, 2015

Service was completed promptly and within quoted amount.

Mrs. CRV

Oct 2, 2015

Jim Mac Donald has sold our family several cars. He carefully listens to what we want. No hassle. No stress. Drive the car off the lot.

chris gaddy

Oct 1, 2015

fast and friendly, had an appointment and got there early so to speed up my wait they washed and vacuumed my van before the service, that way i was out in about an hour. I appreciate the service department for doing great work and trying to make my wait as short as possible

Ed

Oct 1, 2015

Wonderful young lady who drove me to work and picked me up after work. Very courteous and friendly. On time coming and going.

Erin

Oct 1, 2015

I've been leading my car from Lucas Honda and they are absolutely great. Excellent service every time.

Sean34

Oct 1, 2015

The team at Lucas Honda is always super friendly and they genuinely want to resolve whatever issue you may have. Fortunately, we do not have to visit them often as we never have problems with either of our Hondas, but when we do go in for routine maintenance or for an unexpected repair, they always take great care of us.

Arlinda Clark

Aug 12, 2015

Bought our jeep on 7/7/15 by 7/17/15 it was back over there to fix a problem with lights flashes on and off and headlights going out while driving at night . Well it sat at dealership for 5 days before they sent it to jeep place next door to have it looked at ant it took jeep one day to fix it , got it back on 7/24/15 . Guess what 8/5/15 the lights start acting up again , doing the same thing as before , plus check engine light comes on so I take it to have the machine hooked to it to find out it has a transmission malfunction . So once again I have to return my jeep to fix what should of been fixed the first time plus have the transmission looked at . Guess they will keep my jeep for 5 days before sending it next door to be fixed . Well it best get fixed this time cause next time will not be a nice call or trip over there .

Arlinda

Jul 23, 2015

I bought a jeep from them only had it 11 days and it started acting up . The dash lights blinked in and off , going down the road at 10:30 pm and all of a sudden lights go out on dash and headlights . Next day it didn't want to shift into next gear and wouldn't go over 20 mph . Called the dealership and they sent a tow truck to pick it up . I got a loaner car to use . Here it is almost a week later called yesterday for them to tell me , give us till 3:00 and we will call you . They had to send it to dodge place to be looked at yesterday , no call back like the guy promised me . Called today put on hold for 14 mins , hung up called back and hear we don't know anything . It shouldn't take this long to know something , they don't take long to withdraw your payment . Right now a very unhappy customer as far as getting it fixed. Sale department when I bought this was great .

Driver1

Mar 16, 2015

Lucas Honda did a great job at replace my airbag under recall.

Ron Davis

Mar 15, 2015

they took me right in without an appointment...wonderful!

Karen sterman

Mar 7, 2015

Ladies room needed some cleaning attention. Someone smoked a cigar before bringing my car from the service area, stinky!

JoBe

Mar 3, 2015

I am a returning customer and I am always satisfied with the level of courtesy, and quality of service that are provided at Lucas Honda of Jacksonville. I went for an oil change. After inspection they notified me of all the other problems that needed care and recommended me not to delay in taking action. I took their advice. I am glad I did.

John W.

Mar 1, 2015

Always a stellar job! Steve Lucas Honda has the best service team!

Francisco Ceballos

Feb 28, 2015

This is my first visit for service and I am very satisfied. I made an appointment a week in advance for a Honda recall, oil change and tire rotation. They were prompt and had completed the service in less time than estimated which is huge having a tight schedule to keep. Thanks to all at the service department.

lanee001

Feb 25, 2015

Scott Adams is by far one of the best Service Advisors to work with. He goes above and beyond to make sure each visit is exceptional.

Marie Krueger

Feb 21, 2015

I always have excellent service at Lucas Honda. Their overall Service Department has always completed the work on time and always does a good job. This is the fourth Honda I have purchased from Lucas Honda and I will buy Honda #5 from them as well.

Christina Moore

Feb 15, 2015

This time my visit was wonderful! I was in and out in a timely manner. In addition everyone was nice and helpful.

A Reid

Feb 14, 2015

Thank you for taking of my car and not breaking the piggy bank....

Pat

Feb 13, 2015

Outstanding Service Department. We have use Lucas Honda Service for over 20 years. Always friendly, always professional, always fix the car right. Great folks at Lucas Honda Service. Entire family has Hondas and we all get service done at Lucas.

Ken Thompson

Feb 12, 2015

I just had the 90,000+ mile service on my 2011 Honda Odyssey I bought here at Lucas. As always, the service team was on top of things, right on time with delivery and handled things in a professional friendly manner. I have enjoyed everything Lucas has done from the buying experience of this vehicle to its ongoing service. I love my car and hope to drive it a LONG time, but I would definitely consider another purchase from them and would recommend them to others.

Gerard deJoseph

Feb 12, 2015

Great service and great attention to detail. Always answered every question properly and if he didn't have the answer he certainly got the answer. Will recommend to friends and family.

Gayle Emerson

Feb 3, 2015

The service at Lucas Honda is always excellent. I am always greeted by one of the ServiceWriters in a very friendly and professional manner. My car is always serviced with the best ofcare. Everything is always completed as promised. I would highly recommend Lucas Honda toany of my family or friends.

Tinkerlin

Feb 2, 2015

Since we went thru' our Credit Union most of the hassle was taken out of the buying experience. We agreed on a price, drove from Ocala to pick up my new CRV and were in and out the door in just 2 hours.

Raine Ferguson

Jan 30, 2015

I made an appointment for service and was taken immediately. Great service and personnel.

Wallace G. Beale

Jan 26, 2015

As usual the service is bove par. This is why I continue to come for service. Probably could get oil change for a few bucks less but it is worth a few dollars to me to know that whatever service I receive will be done correctly and if not will make sure it is corrected.

Jaguar Jan

Jan 24, 2015

Very nice dealership. Professional, NOT pushy sales people :)

Bill McCamy

Jan 22, 2015

Lucas Honda continues to provide great post sales service. I have been a satisfied customer since 1994!!! Keep up the good work Service Department!!!

Debbie

Jan 16, 2015

Easily made a service appointment.Check-in and checkout were efficient and friendly.

Bruce Carawon

Jan 11, 2015

Great facility, super customer service. My Service advisor is a very nice lady. She is always helpful to accommodate my request for service appointments. I strongly recommend Lucas Honda Service Department.

adnf51

Jan 8, 2015

I had to take my vehicle in for the air bag recall. The setup for the appointment was easy and when the part arrived the installation was done in record time.Nice waiting room, great coffee and friendly staff.

Paul Jennings

Jan 7, 2015

Lucas has always been a pleasure to deal with for my service since I bought my Pilot in 2004. Mike the service representative was particularly friendly and professional.

Chris gaddy

Jan 6, 2015

Outstanding service. Van was finished before estimated time, and everyone we had contact with had an outstanding attitude

CB

Dec 31, 2014

Really Great Deal, Made easy by the sales team and finance manager. A truly professionalsalesman and sales manager. You will not find a better dealership in Jacksonville.

Paul

Dec 31, 2014

I have been a customer here for over 19 years. I have purcheased 4 vehicles and currently have a 5th on order. The sales process is very efficient and my salesman, Jim MacDonald is outstanding.I bring my Honda's here for service, also. The service advisors, Scott and Steve, and the Service manager, John are outstanding. They are very knowedgeable and honest in their diagnosis and estimates. The work performed by their mechanics is the best in the NE Florida area. I will not take my vehicles any where other than Lucas Honda!!

Larry

Dec 21, 2014

Overall, excellent. Dealer personnel were friendly, knowledgeable, and professional.

Tj

Dec 21, 2014

Very pleased with the time and effortlessness it required to drive out the door in our new CRV . Sales personnel worked very hard to ensure I made an appointment on time. Thanks Lucas Honda

Ruth Walls

Dec 15, 2014

Was in for repair. We were given the best service we have ever gotten at this dealership and we have been coming for years.

Dan Altom

Dec 6, 2014

Service was accomplished in a very timely manner. The waiting area, restroom, showroom and vending areas were all clean and accommodating. All of the employees were friendly and helpful. A very pleasant experience.

Charlie

Nov 24, 2014

Good work for a busy day. Got done in well under estimated time frame.

CEK

Nov 24, 2014

My entire family use's this dealership. Nice to see the stable staff and receive honest, quality service at a resonable price. Customer's for life!

Patti Z.

Nov 21, 2014

I always drive out to Steve Lucas Honda for ALL my car repairs, and I live about 40 miles away. I have been a loyal customer for over 10 years. You always see the same friendly people working there Scott, Steve and John. I feel that they are honest and don't try to sell you any extras. I know that my Honda CRV is in great hands with the wonderful people at Steve Lucas Honda, thanks Guys you're the best!

lanee001

Nov 17, 2014

The service department is top notch along with the sales department. I would recommend either department to family or friends any time for anything. In fact, I already have.

Janet Allen

Nov 6, 2014

The most pleasant buying process ever. It doesn't compare to any car buying experience I have ever had. Stress free, no haggle just customer service.

copnjax

Oct 30, 2014

I have bought 6 vehicles from Lucas Honda. I love this place! They will work with you to be sure you're happy. My sales associate (Martin Couch) was fantastic and never was "pushy".

rlreags

Oct 24, 2014

I take my car here for all of its service. They are always on time, provide a loaner if necessary and always complete on time. This was my 45,000 mile service and it was great!

Kat Mottl

Oct 18, 2014

If you're interested in buying a Honda, with no pressure and honest sales reps, Lucas Honda in Jacksonville, FL is where you should go... The buying experience was amazing and the service is phenomenal...!!!

William Daniel

Oct 10, 2014

Number 6 Honda bought from Lucas. Treated so well we just keep coming back!

Jeff Mardis

Oct 9, 2014

I thoroughly enjoyed my experience during my last service visit with Steve Lucus. The entire staff, especially Mike, provided world class customer service. I felt all of my questions were answered, the service was excellent and was completed in the exact time frame as promised. The Danish, coffee and having my car washed was a perfect end to a prefect visit. Thanks Steve Lucas and Mike, my service rep, for a very enjoyable visit.

Alaina

Oct 1, 2014

Great experience, Thank you for taking the time to educate me about the car I purchased.

Mariana (Pidge) Boyles

Sep 21, 2014

Though I drive from Gainesville for service, it's worth going to Lucas. Thanks for being so professional. Enjoyed meeting Jim McDonald.

Reid Stacey

Sep 16, 2014

I found a car at Lucas Honda of Jacksonville I liked and told them I was pre-approved for a loan at my credit union. We began the process of completing paperwork to purchase the car afterwards I contacted my credit union for their final approval. My credit union denied the loan approval because they indicated that the car was over-valued and they were only going to approve the MSRP. The difference in price between the sticker price and the MSRP was approximately $2,000. Lucas Honda would not budge from their sticker price so I decided to check with Duval Honda to see if they had the same car. They had the same car and were ok with selling the car for the MSRP that my credit union would allow. We closed on the car at Duval Honda.In the meantime Lucas Honda was irate and informed me that I owed them $1,000 for signing their Promissory Note document stating (in so many words) I agreed to purchase the car for the sticker price when I told them several times I was pre-approved by my credit union. I recently received documents from their attorney suing me for $1,000 plus $295 attorney fees. Beware of signing any and all documents when doing business with Lucas Honda and preferably consider Duval Honda as they have better pricing and deals.

Robert Lanier

Sep 14, 2014

I've had nothing but great experiences in the 3 years since I bought my Honda Accord. I've had very minimal problems with the car but everytime I came in for routine scheduled service it was handled quickly, professionally and at a fair price. I have zero complaints and would highly reccomend Lucas Honda for sales & service.

Luxeandco

Sep 11, 2014

The greeting was wonderful esp for men to be busy early in the am. The environment was professional & there staff very warm. The wait time was a bit long but the waiting room kept me pretty busy with tv, coffee, popcorn & treats.. I def wouldn't go to any other honda. I drive to the Avenues all the time.

aquinosnest

Sep 7, 2014

Excellent service right from start to finish. John explained every detail to me and delivery is always on time. This is the best Honda service in Jacksonville. Well done!!!

Aimee0117

Sep 5, 2014

This dealership always provides exceptional service. I bought my car from them and don't trust anyone else make repairs on it. I recomended all of my friends to use this service department.

Ms. Hall

Sep 2, 2014

Excellent people and service. Wouldn't go anywhere but a Honda dealer for my service.

Bobby Godsey

Aug 27, 2014

I had my vehicle serviced at Lucas Honda. The work done was defect free. The vehicle was returned cleaned and on time. Checkout was prompt and accurate. The waiting area was outstanding.

KMS

Aug 16, 2014

After stopping at Lucas Honda and Honda of the Avenues, Lucas Honda wins hands down. Just the feeling when you walk in the door is different. Lucas Honda makes you feel welcome, no pressure and they are upfront and honest. Previously when considering a new car, Jim McDonald just told me it just wasn't the right time. This was the right time and Jim made the process as smooth as possible.I always appreciate honesty and trust and Lucas Honda has mine.

walbeale

Aug 8, 2014

Overall, excellent service from Jim MacDonald. He is the epitome of what salesmanship should be. Answers questions, WHEN asked, Very knowledgeable of the product and delivers what he promises. If anyone asks me I will definitely send them to him.

Lane Middleton

Aug 8, 2014

John was great. John and the sales manager were willing to negotiate to a degree that I was comfortable with. Other dealerships I dealt with would take $500-$1000 off a car and then refuse to budge, which resulted in me leaving. I feel the final negotiation was very fair relative to where we both started. The van is awesome. When the van arrived completing the paperwork was very quick.

myrtice.nester

Jul 30, 2014

It is so nice to fully trust a service department and there is none better than Lucas Honda. We have been customers going on 30 years and would not think of going anywhere else. Scott Adams is the #1 service writer in our opinion. Thank you for the satisfied experience we always leave with after work is completed.

T Albright

Jul 30, 2014

All work was done as promised.

Tom P. S.

Jul 30, 2014

Over the years I have used all the Honda Dealers in and around Jacksonville, Florida and found Lucas Honda in Orange Park one of the best on service and purchasing a new vehicle. I even purchased a new Honda accord from the late Mr. Lucas. Over all I have owned 14 Honda automobiles since 1978 from Civics, Accords, Wagons, Odyssey and now a CRV.

Sarah G.

Jul 28, 2014

Such a wonderful place to bring your Honda. Everyone is so attentive and wants to provide the best customer service. The technicians are amazing!

Mary

Jul 18, 2014

The men in the service department are always willing to get the work done at the customers convenience. Fast and friendly!

Heather

Jul 16, 2014

Service was completed way before promised.

laurafowler

Jul 14, 2014

It's nice to be able to trust where I take my car! I compared the estimate from Lucas Honda to fix my AC and replace the timing belt/water pump to RPM in San Marco and Lucas Honda was much less expensive! Plus they gave me a loaner car while they were working on my Odyssey. Very nice staff! I also love that they clean my car.

John Frascello

Jun 24, 2014

I have purchased several vehicles, both new and used, from Lucas Honda and I have to say, they make everything as simple as possible. The service team is top-notch and they deliver as promised. I have absolutely no complaints about this dealership and will continue to be one of their customers for many years to come.

Arty in GCS

Jun 18, 2014

This dealership is the most stable, consistent service department I've ever used. Fair price's, straight answer's and quality repairs.

Jmondares

Jun 15, 2014

Easy to get an appointment. Reasonable prices. Quick work and they clean vehicle upon completion of service visit. Plus they have an area for the kids to play and free wifi to entertain them.

Lonnie Curtsinger

Jun 6, 2014

Timely service with no issues very trouble free.

Kathleen M Stevens

May 25, 2014

Lucas Honda always has a friendly, professional staff. The service department is amazing and if your service is going to take longer than expected - like when you think you need an oil change and realize it's time for a major service - not a problem. They will have a car available for you so you don't have to wait. Waiting for your service - relax, have some popcorn, test drive a car or go ahead and work, their internet service is always available. Buying a new car? Go for a test drive, ask questions, take your time. The entire sales staff is friendly and their goal is to meet your needs, not to exceed your budget or waste your time. They won't pressure you and if you'd like to test drive even if your not ready to buy just yet, it's never a problem. Have children? They have a nice play area, child friendly videos and did I mention the popcorn?? My children are teens now, but they always loved going to the dealership with me. Shopping on a Sunday - not a problem, they are open. Need a special time, they will be there - you are the customer and they want you to be happy.

pastoralwin

May 19, 2014

Experience was always great! Service was perform in a appropriate period of time and Pam is always a pleasure to talk to and very professional!

Megan

May 19, 2014

I love Lucas honda. I've been going here since I bought my honda in 2010. I only like to be serviced by Mr. Scott. I've been to duval honda twice an have had bad service in the sales an serviced department.

rand49

May 14, 2014

After test driving several brands of 2014 SUV's in the 23k to 25k price range, I liked what the Honda CRV had to offer the best. The Honda CRV had the most room in the back seat. The basic LX model comes with attractive, comfortable cloth seats. After driving a subcompact car I appreciate the back up camera that also comes with the LX. The white pearl color comes in metallic paint that really gives it an opulent look while contrasting the black trim and silver rims. Other surprises in the LX included the fold down flat seats with one pull, the bluetooth phone, and steering mounted radio controls. With the gear shift mounted just below the dash means I can grab my drink without having to reach around the shifter. I like the storage bin between the front seats - large and accessible. The speedometer is centered for easy viewing through the steering wheel. It handles very nice on the highway. I only wish the taillights did not go all the way to the roof line as it gives it more of a station wagon look. Aside from that the 2014 Honda CRV still looks great and it is an improvement over the previous years CRVs. Now that I had decided what car I wanted I needed to find a dealership. The local used car dealerships wanted almost as much for their used 2013 Honda CRVs than a new one. I went to the local dealership and they were priced way over the factory recommended MSRP. Not only were they very pressuring but were condescending as well. My friend Tom Strother, a regular customer at Lucas, recommended that I talk to Jim McDonald. Jim was very professional and non-pressuring. We worked out a deal for a 2014 Honda CRV over the phone within a couple of minutes. He said that I would be driving off the dealership (after paper work) in a shorter time it took me to drive there from Gainesville. He was right! Overall, I got a very fair market price for the 2014 Honda CRV and I still feel the same way. Thanks Jim. I financed the car through Honda and received the same well mannered, non-pressuring interaction with "Jim in finance." I had such a good experience at Lucas Honda that before I left I splurged and bought the all-weather mats from Ben (Parts Department). Again, good service. Thanks Ben. I would not hesitate to put Jim McDonald and Lucas Honda at the very top of my list for the place to buy my next car. Thanks again, Rand Larsen

Charles Noll

May 3, 2014

They have taken very good care of our vehicle.

shawnfl

Apr 28, 2014

Scott was very professional and knowledgeable which made my service experience a nice smooth process. This was my first service for our new Honda Purchase made back in Jan of 2014. Shawn Gwaltney

shadow1234

Apr 27, 2014

The best thing about the Service Manager at Steve Lucas is that he is trustrworthy. He is very polite, courteous, and professional. The service is quality all the way! Also, the Cashier is very pleasant, cordial, professional, and has a wonderful smile. Whenever I make and appointment and take our red 2008 CRV in I'm greeted immediately! The work is done in record time and we even get a car wash!Thank you Steve Lucas Honda. Our next car is going to be a Honda, too.

captmsc

Apr 27, 2014

Working with Joseph Grimes was a completely awesome experience. I always felt I could trust him and that he was working for me as well as Lucas Honda. I would strongly recommend him.The final deal was everything wanted and more.

heliguyheliguy

Apr 24, 2014

My car was due for an change not only that the service was quick they also washed and vacuumed my car. Thanks you and keep up the great work.

bootsbella

Apr 23, 2014

All aspects, sales and service, are excellent. I come a long way past two other Honda dealerships because of the personal care I get. Thank you Lucas Honda.

flsunshine4

Apr 18, 2014

I always have a good experience at Lucas Honda. I've been getting my cars serviced there for 14 years and can't imagine going anywhere else. My kids even get excited about going with me. They like the movies, the popcorn and looking at cars. I had my battery replaced one time and the service tech programmed my radio presets. They go that little extra that makes a difference.

Andy G.

Apr 17, 2014

Recently purchased my second car from Lucas-- they gave me a great price and I think their service is excellent. My first Honda was serviced exclusively by Lucas and their pricing and expertise is more than reasonable. They consistently exceed my expectations.

Edna Bennett

Apr 17, 2014

Lucas Honda of Jacksonville is the BEST!!!

JBK1010

Apr 16, 2014

FAST FRIENDLY SERVICE AT A FAIR PRICE...THEY EVEN WASHED MY CAR

Cheryl Kennedy

Apr 15, 2014

Very quick and efficient service!!!

UCFKnightsfan

Apr 14, 2014

In my opinion, Lucas Honda has the best Honda service center in North east Florida. The advisors are top notch and very knowledgeable. They will give you an HONEST, accurate assessment of what is needed and will not try to gouge you for repairs or maintenance that us not needed. The mechanics are very good and in my experience, have always done the job correctly, the first time. I have been coming to this dealer for nineteen years and have always had my Honda's serviced here and only here.

David

Apr 14, 2014

25 years of great service

Barbara Austin

Apr 11, 2014

I must say this was the best experience that I have ever had buying a vehicle. I really appreciated the no pressure approach and I love my new Honda Pilot! Charlie was very professional and polite. I hope to send him a referral in the future.

rce

Apr 9, 2014

Always efficient and fast

Sandra Brown

Apr 3, 2014

It was the best experience I've had in purchase a new car. They make me feel like I had won the lottery. And It didn't take all day. Now my hubby is ready to purchase his truck. We love it .Sincerely, A very happy Customer

LEN WILLIAMS

Apr 3, 2014

My representative was excellent, and made the buying process very smoothe. Thanks!

MJohnson

Apr 1, 2014

Excellent service center. Friendly staff and nice area to wait while work done.

bobgod03

Mar 29, 2014

As usual, this last visit was a pleasant experience for me. The staff in the Service department were all friendly, informative, prompt, and very competent. On this particular occasion, I was having our 2010 Honda CRV serviced. The CRV has the Honda Platinum Service Plan which makes the trip even more enjoyable. I was given an informative summary when I picked up the vehicle; basically indicating the services performed and an overall rating that the vehicle was very road worthy in all aspects. A real "feel good" thing to hear. I've never had a bad experience visiting the Honda Service department in the 15 or so years I've had Honda vehicles. We are a Honda family, with four Hondas or more parked at our house at any given time. Keep up the good work! I love the new furniture and amenities in the waiting area. And, the pastry and coffee provided guests is out of sight.

Dianne pevonka

Mar 29, 2014

Great service rep and cashier

Laurel

Mar 28, 2014

The service was excellent, as usual.

Sarah

Mar 28, 2014

Absolutely wonderful experience buying at Lucas Honda. I went in thinking I would be purchasing a used vehicle and ended up buying a brand new Pilot. All the people were extremely helpful and made my purchase a breeeze. Would definitely buy another vehicle from this dealership again.

Chris

Mar 27, 2014

Good & rapid & extremely clean job although still staggering at price

l.alleyne

Mar 27, 2014

I like the services at this dealership. They are very efficient and deliver their services in a timely manner

Amy Henning

Mar 27, 2014

From the moment I walked in it was perfect. Love Lucas honda

frankceball

Mar 25, 2014

This is the first time I had a great experience buying a vehicle. Thanks to Charlie(salesperson) and the people at Lucas Honda. The price of the vehicle was good that it made it affordable to purchase the extended warranty and the maintenance service offered by Lucas Honda.

carlaw

Mar 25, 2014

I called ahead and made an appointment for servicing. When I arrived for my appointment, I was greeted and they took my car in the shop within 10 minutes. It was ready within an hour.The waiting room was relaxing and there were snacks and drinks if you wanted.I could see in the shop to see what stage my car was in. It was washed and vacuumed when it was returned to me.Great Job!

rickuhrie44

Mar 25, 2014

Since I have purchased 2 vehicles at Lucas Honda over the past 4 years and have had both of them serviced there (on service contracts), I can unequivocally speak on behalf of the quality of service that I have received during this time frame. Of interest, over the years i have always coordinated my service requirements thru Scott Adams who, in my estimation, is the consummate professional insofar as addressing my vehicular as well as personal needs. Superb technical expertise as well as his advice on car concerns, open communications, timely job completion and his dedication to customer service have facilitated my ability to have my cars serviced in a timely manner. Finally and most importantly, jobs are done right the first time as evidenced by my not experiencing any oil leaks in my garage or other issues.Of note, most recently, we had noted that a screw became imbedded in one of my Honda Pilot's tires, and air was leaking at an undesirable level. And so, I called Scott who quickly set up an appointment for me to have the tire reviewed (and ultimately changed) so that my wife could keep her pm Dr. appt. His action on my behalf in this case typifies my experiences with Scott and his team of technicians at Lucas Honda.

sarahguest01

Mar 25, 2014

I am always very pleased to visit Lucas Honda whether it's for a service or for buying a new vehicle. The sales and service center did everything possible to make me happy. I highly recommend this dealership. I will definitely be coming back.

Heather

Mar 25, 2014

Great experience overall. Everyone was friendly. Our salesman was very helpful and made us feel very comfortable. I will definitely recommend going to buy a car from him. The sales manager gave us a great deal. I will definitely be going back.

Rachel

Mar 25, 2014

The Lucas Honda team was extrememly knowledgeable of their cars, promotions, and the financing and leasing options. It was the best experience I've ever had! They were so honest and helpful and gave me top value for my trade in! They went over and above in making sure I knew how to use all the new equipment and technology so I could fully enjoy everything my new Accord had to offer! All in all, I was BEYOND IMPRESSED and will only go to Lucas Honda from now on!!

J. D.

Mar 25, 2014

I have taken my cars to Lucas since I moved to Jacksonville in late 2008. I have never had a negative experience in the 5 years. The two cars I have had...one at a time...have accumulated 160,000 plus miles during this time.I bought the second vehicle from Lucas & was pleased with the process.Two exceptional incidents.1. I have bought new tires several times. Once, the new tires were difficult to balance. Lucas ended up sending 3 of the 4 back to the maker after many tests and attempts. In the end I was completely pleased with their work for which they did not charge anything but the original costs of mounting, balancing, etc. for one set. I'm still using that set of tires.2. I had an engine noise returning from a trip. I stopped at a Honda dealer nearby. They checked it our and suggested a certain engine problem. They gave me an estimate of several hundred dollars to fix it, & I would have to wait several hours because they had to order the part. I asked if it would be dangerous to drive home about 150 miles so I could have the work done at Lucas. They said, "No." I took the car in to Lucas the next morning. They charged me a small fee to check the problem. They reported they were embarrassed (on behalf of the other dealer) to find there was no such problem. Lucas could have easily done the repair that the other dealer "found," and I would never have questioned it. Instead they were honest. Now, you can see why I use Lucas.

Karen Brunner

Mar 25, 2014

They did an awesome job as usual.

bubbadog

Aug 10, 2013

I came with my son; drove up, parked by the trees; saw 3 men standing outside and Ray came from inside and spoke to us and was very friendly and nice, told him what we wanted and nothing else, let him know I did my homework and had a list of all Honda delaerships in the area and if the one I wanted wasn't there I was leaving. H e drove us with the golf cart over to the 2013 Honda Fit 4d hatchbacks and there it was..midnight blue and everything I wanted inside and we went inside and took only a few and we were signed and came back later to pick up car, I never felt pushed or pressured, the atmosphere was very relaxing, everyone around seemed very personalable, but Ray was meant to walk out that door and wait on us I just know it. Will have no problem telling people to go see him for a car.

SatisfiedCust

Jun 26, 2011

Have bought two vehicles and even upgraded one of the two. Given $600 service dept credit on add on that I was not satisfied with. Service dept is also fantastic. Much bette all around service than other dealers.

nutk0001

Feb 28, 2011

I contacted this dealership via interent and got a quick response every time, but when i made a deal with another dealership I received an email saying "thanks for wasting my time." I found this to be very unprofessional and will NEVER recommend this dealer to anyone. He probably spent a total of thrity minutes in emails helping me. Bottom line, It doesn't matter because this is part of being in sales. Perhaps he should consider another profession. It's okay to think these things, but NOT okay to relay it to a CASH paying customer!

mpk06

Aug 8, 2010

0 for 2 now....service and sales. Brought in a CRV a while back for what I was told was a minor repair to correct an engine light (had run two diagnostics at other repair shops - both came back the same minor issue). Was given song and dance about how the diagnostic (run twice) was not really the problem and they would need me to do (and pay) for a third to find REAL problem. Few months later, decide to try them on buying a new pilot. Told them were still considering other makes and wanted to test drive - (NOT buying today) and still given all the song and dance. Realized I had left something in my car that I was considering trading in when and IF we were going to buy a pilot, and found they had taken it upon themselves to relocate MY vehicle to the other side of the lot without my knowledge. Of course left without buying (like we had said we were going to do). Gave them a call back to clarify/confirm their best offer after calling around and not only would they not even tell us what the final offer had been on the vehicle or the trade in, but refused to give us ANY price over the phone unless we came back in! Ralph was nice enough, but very questionable tactics at Lucas...ultimately cost them a sale.P.S. yes i did buy a pilot at a competitor, got a better price on the pilot and the trade-in, and did all of it over the phone!

munstermank

May 4, 2010

I am updating my review, as I was called and offered the vehicle at a lower price, and am very happy with my purchase. The reason why I have given them a new rating is that they matched what I saw to my satisfaction and made me a happy customer instead of a very dissapointed customer. Thank you to Omar for making it happen. I picked up my new car yesterday and they were very pleasant and I am very satisfied with the dealership.

munstermank

May 2, 2010

We went to Lucas Honda after internet search for used toyota avalons found an ad on auto trader and the internet price was 22,498, however after driving and liking the vehicle, it is now time for the negotiations to commence. The reason why I am giving them poor marks is the internet price was listed by the sales manager as 24,990 during the negotiation. That is about 2,500 more than what the ad showed. I mentioned that was not correct and was ignored. Copy of the ad is below for all to peruse. By the way the price was changed on their website to now reflect 24,288 which is now closer to what was seen originally. Copy of the ad I was going by is posted below.Used 2008 Toyota Avalon XLS Save this car $22,488 Calculate Payment $22,488Mileage: 7,580PrevNext 1-9 of 18Primary Information about this vehicle:AT Car ID: AT-10984C89 Price $22,488 Mileage 7,580 Body Style Sedan Exterior Color Blue Interior Color Gray Engine 6 Cylinder Gasoline Transmission 6 Speed Shiftable Automatic Drive Type 2 wheel drive - front Fuel Type Gasoline Doors Four Door Stock No. 21987T Vehicle DescriptionSeller's Description and CommentsASK FOR OMAR AUSTIN AND GET $200 OFF THE ALREADY LOW INTERNET PRICE!! CALL 1-877-688-7781 TO GET DETAILS OR TO SET AN APPOINTMENT! The options and features include: Advanced Front Seat Airbag System, Child Restraint System Anchors, Child Safety Rear Door Locks, Driver & Front-Right Passenger Airbags, Driver-Side Knee Airbag, Engine Immobilizer & Anti-Theft System, Front & Rear Side Curtain Airbags, Front Seat-Mounted Side-Impact Airbags, HomeLink Universal Transceiver, 12-Speaker Audio System, AM/FM Stereo w/6-Disc CD & Cassette Players, Auto-Dimming Interior Rearview Mirror, Cruise Control, Dual-Zone Automatic Climate Control System, Heavy-Duty Rear Window Defogger, Leather Upholstery, Power Door Locks, Power Front Seats, Power Windows w/Front Auto Up/Down, Steering Wheel Audio Controls, Tilt/Telescopic Steering Wheel, Automatic Dimming Driver-Side Exterior Mirror, Fog Lights, Multi-Reflector Headlights w/Auto On/Off, Power Heated Exterior Mirrors, Power Moonroof w/Sliding Sunshade, Remote Keyless Entry System, 4-Wheel Anti-Lock Brake System, Electronic Brake Force Distribution, Power 4-Wheel Disc Brakes, Power Rack & Pinion Steering, TachometerALL DISCOUNT PRICES ARE ON IN STOCK VEHICLES. PRICES MAY VERY AND DO NOT INCLUDE TAX, TAG, AND FEES.

garnerd86

Jul 29, 2009

As of now I am rating this poorly due to the poor customer service I have been recieving as of late... My sales person was fine, but I noticed the car I bought had an alignment issue and have been calling to have the issue resolved but they keep on telling me thats its inherent to the car which is total bs. I cant reach my sales person and the Used Car Manager Mr. Austin doesn't seem to think its very important. When and IF this issue is resolved I will re-rate this dealer but as of now I am displeased with the service I have been recieving...

Niobie

May 31, 2009

I recommend this dealership for service and repair. I was a upset customer dealing with some crooks form another car dealership in valdosta ga(krill sunny honda)dont ever buy a car or get service from them. The people at lucus honda was very nice and helpful! They have earned themselves a customer for life!!! I highley recommend this dealership for anything

hwdpostal

May 12, 2009

Deal directly with the internet manager. I gave him my best offer I found online and he was able to beat it by $300. I own 3 Honda's and have had all service done here - they fix everything the first time around. Lucas doesn't play games they give you their best the first time around. They will not be happy until you are happy.