Used Cars for Sale at Lundgren Honda in Auburn, MA

Tracy Ann

Aug 27, 2016

My family has been purchasing cars from Lundgren Honda for DECADES. I was thrilled to be buying a brand new CRV from them. We paid for the car in full, cash up front, on Wednesday, and were promised delivery on Thursday or Friday. Friday, we got a voice mail in the afternoon stating there was a problem with registering it (there is no way there could have been any problem!) and they could not register our car until TUESDAY! We have already paid for this car! That means we are paying insurance on a new car for an entire week for nothing; while still having to pay for insurance for our old car!We were LIVID when we got the message. My husband called our sales guy, Riley, who was pretty clueless. We asked them to deliver the car with dealer plates until they could figure this out. We offered to come to the dealership and pick up the paperwork and go register ourselves. We pointed out that the registry, only 25 minutes from them, is open tomorrow; Saturday; so why in the world would we have to wait until Tuesday to get our car which we have fully paid for and insured?This is outrageous, unacceptable, and unconscionable. To make it worse, Riley promised to see what he could do....then NEVER CALLED US BACK! I called and left a voice mail for the General Manager and guess what....no call back.So here it is early Saturday morning and we have no freaking clue what is going on with our car. Apparently once Lundgren Honda gets your money, you go to the bottom of the list of priorities.This is NOT okay with us at all. We are out the insurance money we have had to pay for a week when we did not even have our car! There is no excuse for them not delivering our car as PROMISED on Thursday on Friday. NEVER AGAIN. It pains me to say this after having bought several cars from Lundgren; but NEVER AGAIN. They better do something pretty significant to make up for the money we have lost, the frustration, the disappointment, and the broken promises. Our son came home today from being away with the Army. We were so excited to surprise him with our new family car. THANKS LUNDGREN HONDA FOR RUINING THAT TOO.

John01585

Aug 21, 2016

We have just purchased our 8th Honda from Lundgren and this is the 6th time dealing with Mike Briere. He really cares about his customers and their buying experience. His knowledge of the cars and helping you through the entirety process is outstanding. Dealing with Mike and Lundgren is not your typical dealership, so relaxed and a family atmosphere. Thanks again Mike!!!!!

Ed TARQUINIO

Aug 17, 2016

My wife and I just purchased our third car from Lundgren Honda in the past 10 years. The first car was a new Civic Hybrid that we bought new in 2006. We bought it from Mr. Lundgren Senior. I remember being very happy at the time because it was a very good experience considering we spent $23,000. In 2014 we purchased a used CRV from Frasier Moss. Also a good experience. It's not too often we spend that much money and it's great I still had that good feeling when I spent more than that this time on a used Ridgeline. I was also happy this time with my salesman Ralph Bass. He was concerned with my well being and worked hard to be sure my desires were met. Thanks Ralph.

DCMA

Jun 7, 2016

I came in to try out the Sunday service they are now offering. I got an oil change and rotated my tires. I was in and out in under an hour. I appreciate the quick service so I can get out and get on with my day. Thank you for offering Sunday service, very handy for those of us who don't have any other day free for car service than Sundays.

SAR00029

May 20, 2016

Unfortunately I had an incident where my tires and rims were both damaged on my new 2016 Honda Civic. Chris in the service department was absolutely fantastic. Between his professionalism and approachability, he made the experience seem to flow seemlessly as he supported coordinating the cars repairs. Not only Chris's performance as a service representative, but Fraser Moss who sold me the vehicle just a month prior, have made me want to continue to do business with Lundgren again and again. I cannot say enough about how amazing the service here is.

Chrissy J

May 4, 2016

I am always skeptical about buying a car, new or used usually a horrific experience, with that being said I had the best car buying experience ever. Lydia was fantastic through the whole process and it didn't take all day. I got what I wanted for the price I wanted with not any problems at al. Great job, will go their again for any of my vehicle needs/

WillT

May 4, 2016

Started online with Kathy Gallo on a Tuesday after some research on the 2016 Accord EX-L V-6. Visited Lundgren that evening and met Len Robinson for a quick chat/test drive. Both Len and Kathy were professional, polite, informed and friendly. Wanted to sleep on the decision making process and no push back at all from anyone at Lundgren. Got back in touch over the next few days via text with Len (no annoying calls from the dealer) and made the decision on color and model. Arrived on Saturday and everything was perfect. No surprises, car was ready, finance team was ready, and I am driving a super car.Third vehicle I have purchased at Lundgren over the last 10 years. Save yourself some time and shop here first. The price won't be beat, nor will the car-buying experience.

New member of CR-V club

May 2, 2016

Lundgren Honda staff members were so accommodating. They made the car buying experience a pleasure. I didn't feel pressured like I did at other dealers. I love my new car and will encourage others to go to Lundgren Honda!

Jack Brunell

Apr 28, 2016

Owning a small business I often enough find myself paying close attention to how other businesses have successfully (or not) developed customer service. Recently my wife and I purchased our 3rd Honda from Lundgren which has given me the chance to see how well their teamwork functioned even when our circumstances threw them some curves.When our 2nd Honda was totaled a couple of months ago Ryan and Riley Campbell networked with other staff to make sure that the insurance company offer was appropriate. Their offer to help paid off with the settlement amount being raised by another $1,600.00.Ryan researched some well intended but misleading information that my bank had provided and went on to seamlessly coordinate the retiring of the loan on my totaled vehicle (using GAP insurance I had picked up through Lundgren) with the new loan. All done more quickly than my wife and I had expected, especially since they were in the midst of a hectic Presidents Day sale

Maggie

Apr 2, 2016

Love my Honda, love my dealer! Lundgrens staff are welcoming, friendly, professional and knowledgable. This is my second Honda from Lundgrens and I wouldn't go anywhere else to purchase, lease or service my car. Thanks for the wonderful experience! Maggie H.

Lanka

Mar 31, 2016

I walked into Lundgren Honda of Auburn at 330pm where I was approached by Fraser Moss. Right away Fraser made his point that he was there to assist but respected our space. We definitely appreciated how friendly and professional Fraser was; We knew he was a keeper. He answered any questions we had and really help narrow down my choices which were between a civic or accord. I told him what I wanted and what color and he showed me many options! Most dealers have very little inventory but this place has so many options I could not make up my mind at first! Once I picked my car (Honda Accord ExL coupe), Fraser wrapped up the deal between us and his manager within 1 hour. We looked around the lot for 40, min wrapped up the deal in an hour, then it was off to the paperwork. I did not catch the Managers name, he has short brown hair and glasses, but he too was extremely professional and friendly. At this time it was about 530pm Fraser gave us a tour of the building and informed us on their awesome coupon book! We waited about 20 minutes to wrap up the paperwork portion and was out by 730pm!! Furthermore, buying a car is a stressful time but Fraser made the process so easy I could not get over the fact that this buying experience felt genuine. They are fast and friendly and work with integrity! I would recommend this place to anyone!

SexWax

Mar 21, 2016

Our Sales Rep. Ralph Bass was a pleasure to deal with. He is very professional and informative. Treated us very well and made sure we got something to eat while we were getting the sticker and wipers for our new car. Everyone we met with was pleasant and helpful. I will buy again from them and recommend all my friends. Thank you so much!Jim King - Southbridge

lundgren sucks

Mar 18, 2016

Bought a used cr-v. Had the car for 3 months just past the warranty, only put 3400 miles on it and the tpms light comes on. Get appointment, wife goes there, they say 125.00 to see if the light is on. Wife say the light is on in the dash, u can see it on, they say 125.00 to see if light is on. Needless to say the light is still on. They don't stand behind there product and just give you the run around. Now its the Takata air bag, and will not be bringing the car to LUNDGREN HONDA OF AUBURN. They lost my business forever.

Grafton resident. Dawn

Mar 17, 2016

Brittany is very nice to work with and has integrity. They have a nice service dept. the service manager is also very nice. Give this place a try

ndoc

Feb 19, 2016

Karen was fabulous ! She was personable and understanding that I needed to get in and out painlessly!She went above and beyond to get the job done!

Sandy

Feb 19, 2016

Jim Gubber and Ryan from financial were very thorough and accommodating in helping us with our new CRV. Though it's pretty early to tell how much we love the car...it is a nice ride so far and everyone has been so nice to us! Thank you!

Gerrie

Feb 13, 2016

When I arrived for my service appt, Karen checked my vehicle mileage and informed me that my repair would not be covered by my warranty. I explained that I felt strongly that my car repair should be covered by Honda. Karen was able to see the issue from the my perspective and was able to persuade Honda to cover the cost as a warranty repair. I am grateful for her experience and honest Customer support, so rare these days. Thanks Again Karen!

sbasiul166

Feb 12, 2016

I was very thankful and impressed that they could take me immediately. They were able to find that my tire was damaged and fixed it within 20 minutes. Very polite and professional staff and reasonable price for repair. Great job!

Happy 2010 CRV owner

Feb 7, 2016

The service department is professional, thedealership very clean....the Blue Wave cafe offers a great variety while waiting for service.....wifi in the waiting area would be a great addition to such a prestigius establishment....so I can be productive in mg business.

fancy nancy

Feb 4, 2016

Just want to give a special thanks to the business manager Ryan Campbell for taking his time to answer my questions about the warranty on my car and being so kind.

cheshire jim

Jan 29, 2016

I have always happy with the service and the facilities at Lundgen, but PLEASE do something about the lack of Wifi. I often service my car during the work week and the lack of connectivity is very disappointing.

KingChrisG

Jan 28, 2016

My 2005 Honda Accord with 252,500 miles was rapidly diagnosed and repaired within 24 hours. The shuttle van brought me back home and picked me up the next day to retrieve my car. Many thanks to van drivers Zac and Kenny, service managers Chris and Karen and especially to the service technicians who performed the work. Great team, great service!

andy

Jan 24, 2016

My recent service experience was exceptional. Was lucky to get an appt the next day for service on rear door opener switch (an ongoing problem) and it was fixed correctly in a couple of hours. Gail was excellent service advisor who took the time to look up the previous service on this item and it now works perfectly. Gail does an excellent job but I'm sure Lundgren already knows this. I'm hoping this switch lasts more than the previous one(s) on my 2013 CRVAndy

Atticus

Jan 22, 2016

I needed four new tires for my Honda Pilot and Lundgren Honda had great service. From price, to service, to shuttling me back and forth to work--the experience was wonderful. I highly recommend this dealership and their service department.

Theresa M

Jan 14, 2016

Honestly the whole buying a car process can drive a person insane! I easily got my Honda Civic EXL without a lot of hassle or waiting! Everyone pleasant and helpful!!

Theresa

Jan 14, 2016

Everyone was very friendly; and the waiting area was very comfortable. I was told It would take about an hour and that is the amount of time it took.

Patti

Jan 14, 2016

Thank you Lungren for your immediate response to my email request about a car. You cleaned the ice off of it for my test drive and my salesman stayed past his shift for me to pick up my new car and be sure everything went well!

Dupuis,Robert123

Jan 12, 2016

I took my wife to get a new car and I never had an experience like this one. Everyone was so pleasant and accomadating to all of our needs with no pressure on buying at all. Our sales man Mike Briere had a great sence of humor and was very accommodating to exactly what we wanted and didn't try to push us into something we didn't want. I'll deffinitly come back and recommend him to my friends and family.

sue

Jan 10, 2016

Came to get an oil change. They found the serpentine belt had cracks and that the antifreeze needed replacement. They did the maintenance in the time promised and were very helpful in explaining what the problems were.

Hellowithfire1

Jan 9, 2016

The salesman, Russ, provide extraordinarily goog service. Because we had no transportation to the dealership, he drove us from our house to complete the paper work and then he drove us home. He brought insurance papers to our house when there was a glitch with our insurance agent. He then drove us to pick up our new car. Russ instructions about the car's features were well understandable and he had patience with our questions.My wife is very happy with the new car and the service. We feel confident that we will be well treated at this dealership base on experience

Brian

Jan 8, 2016

I traded in a older car and bought a 2014 Accord at this dealership and have all service performed there, even though it is about a 45 minute drive. All aspects of my experience with the dealership have been excellent - trade-in appraisal and execution, new car purchase price and execution, service quality, speed, and price.

amiller32

Jan 7, 2016

Had an appt for an oil change. Got there and it was packed, I figured it would be a while. My daughter and I went to lunch and didn't even make it thru eating and it was already done. Super service, great people. Happy to be a customer with them.

Susan

Jan 4, 2016

It is always a pleasure to deal with Karen. She is pleasant, professional, honest, quick and thorough. This is probably my third time with her as a service advisor.Thank you so much, Susan

Mlh871

Jan 2, 2016

I have had many problems with this dealership. I have had lots of problems with customer service in the past. However the last two times I have been there I have dealt with Eric, and he has been exemplary. Helpful, pleasant, kind, listens to you, and gets the job done.

Warriors12

Jan 2, 2016

Eric was very friendly and answered my questions and was very helpful. An asset to your company. Not to mention speedy service in a relaxed atmosphere.

Jerrya

Dec 31, 2015

I first visited Lundgren in November to see the new 2016 CR-V and to get an idea of the trade-in value of our 2012 CR-V. Unfortunately, I could not return to the dealership before my scheduled 12/1 surgery but did receive follow up emails from both the sales and Internet teams during December. My wife and I returned to Lundgren, on 12/23, took a test drive and finalized the deal all in one trip. We signed all the paperwork and took delivery of our new Honda CR-V 12/28 and everything went as planned and smoothly.Another pleasant and enjoyable vehicle purchasing experience at Lundgren.

holzwarthp

Dec 31, 2015

Samantha greeted us and had the car that we were interested in ready. She explained all the features of the new car and fastened our plates to it. She introduced us to the finance manager who explained the purchase and the monthly payments. Overall the transaction went smoothly and we drove away in our new 2016 CR-V.

Tuna

Dec 31, 2015

Always friendly. Very helpful check in girls Karen and Gail the best you have. Fast and easy total professional it was best service I could ask for. I was in and out after a short time

snowbird

Dec 29, 2015

I have been having my CRV serviced at Lungren since I bought it there in 2006. Everyone comments that my vehicle is in great shape. I always comment that Lundgren is one of the reasons that it is in such good condition. They send me notices to remind me of service. They are always accommodating, polite, and professional. I highly recommend Lundgren, All of their employees are great.

Mike C

Dec 28, 2015

Lundgren Honda makes it very easy to schedule and get your car serviced. The on-line scheduling was ver straight forward, and when I drove up the Lundgren, I pull right up the service area and was wavied right in. They took down all of my information, and in less than an hour I was on my way home.

Eldo84

Dec 24, 2015

Easy transaction, purchased a pre-owned car, Riley, our salesperson, was great, highly recommend him. No pressure, car was as described, the transaction went very smooth.

Accordpastor

Dec 23, 2015

The service on my Accord included extra time for a factory recall order to reprogram the computer so I was able to get a loaner rather than wait astound for three hours. Very pleased. My service was completed in three hoards and I drove back to Lundgren and picked up my car. My experience with Lundgren service is always very good and I am treated well.

Jesst40

Dec 22, 2015

Being a female shopping for a car was a terrible experience until I walked in to Lundgren Honda in Auburn! Their package for a brand new car was the best and their customer service experience was beyond amazing! After 3 years I still visit them for my car maintenance and nothing has changed! Still great service and best prices! They have found a loyal customer for life!

TR

Dec 21, 2015

If I bought a new car, I would come to these guys. We just moved to the area, our Honda blow a hole it's transmission. They diagnosed it super fast and made recommendations.

Pepper,angela45

Dec 20, 2015

The staff was cordial and pleasant. The mechanic was thorough and noticed rear brakes were worn. He advised Dan our service writer. Along with the scheduled maintenance, this Xtra work was able to be completed without another service appointment.

TWHC

Dec 15, 2015

I purchased a brand new 2016 Honda Civic Touring, and I had absolutely hands down the best buying experience ever. Everyone I dealt with was very helpful, friendly and nice.This dealership has earned my business for life. And I'll refer all my family and friends here.I drove nearly an hour for this dealership and it was well worth the trip!Thank you to Chuck, Bryan, Samantha, Rich, and everyone else who helped this purchase happen!!I'm a very happy customer :-)

Joy from Dudley, MA

Dec 14, 2015

Chris W. & Karen C. continue to provide professional customer service. Chris reviewed the criteria and eligibility for my vehicle to qualify for the recent recall, then arranged the repair and supplied me with a rental. This is my second Honda CRV purchase from Lundgren, I appreciate the quality and integrity of customer service the Lundgren dealership invests in its Service Team.

Brandon

Dec 11, 2015

Daniel K was helping me at the service center. The job was going to take longer than I had anticipated, but when I informed him I was limited on time and had to go get my son from daycare by a certain time, they added another tech to help hurry me along. Thanks! I made it on time :-)

Diane

Dec 10, 2015

Went to Lundgren to get a sticker for my Honda Civic and have the air pressure checked as the wheel light was on. Mike greeted me and explained that the Massachusetts inspection was down all across the state but would be happy to check the tire pressure. Less than 5 minutes the tire pressure is corrected in all tires and an appointment made for next week plus the car got washed! Thanks Mike for making what could have been a bad situation a nice visit! See you next week.

Happy in Amherst

Dec 8, 2015

I had called ahead about the car I was interested in and found it waiting for me by the front door, ready to take for a test drive. I found the staff friendly and helpful and the dealership had a comfortable spot for me to get some work done while I waited on the paperwork. This dealership is a considerable distance away from my home but I would recommend it to friends and will return when I'm ready for my next new Honda.

Happy Customer

Dec 7, 2015

I found the check engine light on. I called Lundgren and explained the problem to a service tech. I scheduled an appointment. This was not an emergency. I arrived at the scheduled time, was greeted and processed paperwork. I was given an estimate on the length of time and costs. Spent a while in the very comfortable waiting room, enjoying a cup of coffee.My car was ready when promised. The cost was lower than the estimate.MY EXPERIENCE WAS EVERYDAY NORMAL FOR LUNDGREN HONDA.I have been in for regular service, this last visit was more of the same.As I say, OUTSTANDING AND DEPENDABLE.

Jim B

Dec 1, 2015

I did my research online, looking at different models from different local dealers. I went in for a test drive, Brian was very happy to let me drive as many different models that I was interested in.Both my wife & I had purchased from Lundgren before, so I felt comfortable with the services that they offer after your purchase. They gave me a great deal on a new CRV, as well a great trade in price for my old car.Highly recommended!

gpb

Nov 28, 2015

Just had major work done, Honda warranty. Mike F. was professional, explained the necessary steps for qualification, and set up the work and a rental. Have been using Lundgren for years, always satisfied. Shout out for Gail, another solid customer service pro.

Paul S.

Nov 25, 2015

Always had an excellent dealing with Lundgren's , not only with purchasing a car but also with the maintenance. Eric was especially courteous and informative, thanks.

lippyloulou

Nov 22, 2015

Lydia and her sales team are awesome to purchase Hondas from. She made my trade up from my Honda Fit the easiest it could be. I recommend anyone to go to her for purchasing at any time and enjoy her great sense of humour! Thanks for the new HRV!

LadyTeal

Nov 19, 2015

I went into Lundgren Honda on 11/12/15 and was assisted by Samantha & I was looking for a specific car -Mountain Air LX CRV. I was in need of a reliable vehicle for this New England weather-I was going up from a Saturn(Although if Saturn was stillin business I would have gotten another one since my two prior ones were from them and they lasted a long time).While there was none at the dealership, after I test drove a white one Samantha found one in the system at a different dealer and set in motion to do a swap with that dealer. I heard back on 11/16/15 that there were none of that color available anywhere,but Samantha said they had a 2016 CRV EX in that color that I really wanted. I needed it to be a reasonable monthly price and she talked to others there and they gave a price(which was more than I wished for but I really wanted this color) and I told her I'd be in that night to look at it & low and behold I have a new vehicle which I'm very happy with. Richard was also very helpfulin the finance dept in going over all the paperwork and stuff.

413Berkshires

Nov 18, 2015

My car had transmission problems while I was visiting in Boston. They could not be better to deal with. Examined the car within 15 minutes, determined the problem, placed the order, gave me a courtosy car to get home (2 hours away) free of charge, fixed my car within 24 hours and all with a smile on their faces and a very positive and energetic attitude.If I was going to buy a new Honda now, I would drive two hours just to get it from them. Must more pleasant to deal with than the local Honda dealership that I have 15 minutes away.Thank you!

Cfulginiti

Nov 15, 2015

It's an absolute pleasure knowing there is a car dealership out there that you can trust. I bought my CRV in 2013 and love it. I go in for routine maintenance which runs smoothly each time. Easy to make appointment on line. Then there is a comfortable place to sit and wait. Couldn't ask for more. You don't get the feeling that they are trying to sell you something you don't need. Please don't change how you operate. It's rare to find this kind of service these days!!

Crosstour11

Nov 12, 2015

I have had the pleasure of working with Steve, and Kevin, Jenna and Chuck on a phantom problem with my car. They have been very professional, very helpful, and gone out of their way to help me and keep me a happy customer. I would highly suggest if you have a Honda, bring it here! They treat you wonderfully! :-) I drive 50 minutes one way to get my service done here, well worth the drive from anywhere. I also wanted to say the little Cafe they have in the waiting area is genius! So nice to have a sandwich or snack available when you're waiting for your car. Just one of many ways they think of everything to make their customers happy and comfortable.

carguru

Nov 10, 2015

I own a 2001 Honda Odyssey and bought the tire for life program, and when I tried to claim new tires,the service manager Stephen Gravel told me that I couldn't, due to the fact that my tires were not rotated every 5 to 7 thousand mile as it was stated on the contract. Now, I have been a loyal customer for approx 10 years and never had an issue until they moved to the new location. My first issue was when I took the ODYSSEY to be aligned and left there with the same issue, but the technician told me that everything was fine a week later I took to the GOODYEAR place in Webster and discover the right side was .23 degrees off. When I spoke to Stephen he told me that the technician was not longer working there. Clearly the alignment wasn't done properly!Another time a technician told my wife that she would not get a sticker without having a list of things repaired such as a timing belt. As far as I know, changing a timing belt has nothing to do with getting a sticker! It seems to me that the bigger they got the less they care about the customer or they are having a hard time maintaining a good costumer service. It seems to be all about the money!! I will Never go back there again...

sheiladonahue

Nov 10, 2015

When I came into to the service center, the employees were friendly, helpful, and efficient. The young man who waited on me was knowledgeable, polite, friendly, and very efficient. He kept me informed of the progress and status of my car.

StaffSgtMaxFightmaster

Nov 9, 2015

I bought my Honda at Lundgren in 2008 and have returned for all my regular service because everyone is so nice and honest there. The prices are good and when someone else has a better price, they let you know. Waiting on my car to be fixed is never a hassle because they have a full deli and free drinks and snacks, free wifi, and plenty of comfy places to sit.

YesMan99

Nov 6, 2015

Sales was up front and truthful. No up selling pressure. Provided advice that was in my best interest. Respected my demands and work out the best deal possible. The final price never changed. Financing worked hard with the banks to get me a great deal I was demanding.

archev1278

Nov 6, 2015

The service and professionalism at Lundgren Honda was excellent. It was a smooth transition from the beginning. Buying a new car can be stressful and hard- when you are doing it on your own. Hays made sure we had everything we needed and did it in a manner that made us feel like he was equally as invested in the car as us. Whatever question we had was either answered by Hays or one of the other helpful staff members- but he made sure it was answered. I am confident in referring Hays and Lundgren Honda to any friend, family member or co-worker seeking to purchase a vehicle. I am happy with my purchase and appreciative for the service given.

Agnes

Nov 6, 2015

Lydia was excellent. Answered every question I had. I usually go home and contemplate things before I make a purchase. I signed on the dotted line immediately. Very pleased with the car.

yogaj

Nov 1, 2015

I was told I had an oil leak and someone showed me where it was. So I made an appointment at Lundgren and I was surprised how easy it was and was even given a choice of when to come in. Michael was very helpful to me. To leave with a clean car was an added surprise. Thank you!

xoShan01ox

Nov 1, 2015

I just bought a used car at Lundgren. I heard good things so I went. Financially I feel like I was treated well. But I feel a little forgotten about. Maybe it was all misunderstanding but I went to pick up my car and waited for 45 minutes and was told that my salesman wasn't told about me sitting there. Was brought to my car and quickly left alone with it. Still dirty in spots which was disappointing. (Inside cup holders and compartments like that were dusty/dirty). Got home and realized I was never given any of my paperwork about the sale. Had to go back for that. Then never got the coupon book (pretty large deals in it) I was promised to receive upon purchase. Now need to go back for that. Also, I had to cut off the magnet thing on my car because that was never removed and I'm pretty sure it should've been. I like my car, I just feel like I was forgotten about.

jenndrx7

Oct 31, 2015

I picked up my 2016 HR-V last night. Every step of the process was easy and hassle-free. Lundgren Honda knows how to treat their customers. This is the 4th Honda my fiance and I have purchased from Lundgren and we've been satisfied with all of them. We are Honda loyal AND Lundgren loyal. Fraser Moss was awesome to deal with - knowledgeable and easy-going. Thanks, Fraser!

Carol

Oct 29, 2015

Len was very patient as my husband and I considered the option between leasing a Civic or an Accord. I REALLY wanted a red Crosstour, but maybe next time. Ultimately, the Civic won, but in red ( thank you Len!). We closed the show room the other night. Before the deal was finalized, there was a mandatory presentation by the finance guy of a $999 optional "security" plan. The last thing we wanted to see was an opportunity to spend another $999 at 9 PM. Not his fault- Honda or management's procedural decision I think. Otherwise, pretty painless. They generally try hard to make things as easy as possible. There seem to be many people behind the scenes who run around and make things happen like plates and registration the very next day.

hybrid lady

Oct 27, 2015

If you have an unexpected problem with your car they always do their best to take care of you no matter how busy. I've never been made to feel like an inconvenience. If you have a question they'll find the answer.Always professional, always courteous. I recently purchased my third car with LundgrenMy sales rep was a lot of fun!!! And went the extra mile. Certainly took the pain out of an unexpected purchase.

Mr. P

Oct 27, 2015

Recall service required. 1.5 hours was the estimate for the repair. Service was completed in about 1 hour. I was very satisfied with this service!

Love my CRV

Oct 26, 2015

The best quality about Lungren is they never pressure you. Bought two cars there and wouldn't think of going anywhere else in the future. There customer service is excellent. There customer service is very polite and answered every question thoroughly.

Crosstour11

Aug 2, 2015

Kevin and Steve were excellent. They took care of everything my car needed.They were both very helpful and friendly, easy to work with.Thanks Guys! I'll see you for my next oil change!

Valentin

Jul 28, 2015

I recently purchased a Honda Odyessy from here and I must say the professionalism and curtesy of the sales person, financial and service advisor were impeccable. They took the time to answer all my questions and review all details. They treated me with the utmost respect as an individual and a customer. I was highly satisfied with the amount of attention they provided as well as their customer service. The experience with this purchase was genuinely an excellent one with no hesitations. The Finincial advisor I dealt with was an upstanding gentleman who made it his priority to deliver what exactly was offered. He is a man of his word! The Sales person made continuous efforts in keeping in contact with me and if I needed further assistant not to hesitate to call him back. I would definitely recommended Lundgern Honda to anyone who is looking for an overall humble and couteous car purchase with some excellent staff members....thank you !!!!!M.Valentin, CT

Hondafan

Jun 17, 2015

This is the second Honda CR-V we have purchased from Lundgren Honda in the last twelve months.Both transactions went flawlessly thank's to our salesman Mike Briere and the sales support staff at Lundgren Honda. Both purchases were conducted in an honest and straight forward manner as opposed to the bait and switch tactics employed by some dealers. If you are looking for a Honda in the Worcester and surrounding area, I would highly recommend Mike Briere and Lundgren Honda.

kltkltThomas

May 4, 2015

Mike Made my whole experience so easy. I just had my first accident,and the car was total. Mike was very helpful. After searching and searching I drove home my new car.Mike even help with the rental car return. Thanks again Mike I love my car.

Wenstein

Apr 24, 2015

I worked with Jamel Clark, he was wonderful, a newby on the sales force which was refreshing. He approached me when I was there for an oil change and I immediately liked him. I was in the market for a new car, but he didn't know that. He was knowledgeable and friendly. The exact car I was looking for was on the lot, we took it for a test drive and I bought it on the spot. All of the staff were easy to work with and did not give me a hard time about some additional items that I wanted to seal the deal. Anxiety gets the best of me whenever I'm even thinking about buying a car due to previous experience, Jamel made this was one of the easiest car buying experiences I've ever had! Good job Jamel and best wishes as you move forward in your new career!

Laurahacker

Apr 12, 2015

It was a pleasure working with Mike Briere and the other professionals at Lundgren Honda. I love my new Fit and Mike and the others made the process of acquiring it easy and stress free. I will definitely be recommending Lundgren to friends and family!

laurahacker

Apr 12, 2015

It was a pleasure working with Mike Briere and the other professionals at Lundgren Honda. I love my new Fit and Mike and the others made the process of acquiring it easy and stress free. I will definitely be recommending Lundgren to friends and family!

Wendy

Apr 11, 2015

Just bought my third car from Lundgren Honda.....My third time from Mike Briere. He is pleasure to work with. I have recommended Lundgren many times over the last 20 years and will continue to.

Maria Merloni

Feb 25, 2015

They were straight up, fast, and efficient. They did what they said they would do. A completely hassle-free experience! I am not an easy customer to please, and they did it.

julieskladzien

Feb 23, 2015

Purchasing a vehicle at Lundgren Honda was so smooth, easy, and such a great experience! I worked with Mike Briere and he was very knowledgeable and made everything so stress free and easy to understand. I will recommend Lundgren Honda to all my family and friends and plan to return in the future for my next a vehicle!Thank you MIke & all the staff at Lundgren Honda!

Johnny W

Feb 15, 2015

I visited this dealership looking to purchase a used car. The dealership being closer to my home then the dealership I have been negotiating with on trading my car was a plus. I meet one of the sale associates by the name of Britany. The associates was rude and unpleasant but I was interested in purchasing a car not socializing. To cut the long story short the financing guys and the associate (Britany) wanted to rip me off. They told me my credit was bad and I was 180 days late on my mortgage. I told the associates my mortgage was not only up to date but was a few months ahead. I have always paid my mortgage a few months ahead because of how I get paid. The associates told me she was not negotiating with me and I should listen to her and shut up. At that point I had enough and stood up. While walking out the door I asked her for her name and told her I will be writing a review about my visit. While all this is was going on I had a loan approval in my car along with my credit report from (Central One Federal Credit Union). I also had another approval from Chase bank. A few minutes after I left the dealership one of the managers called me. He was more concern about why I wanted to write a review on the dealership then what occurred at the dealership. So, he said if you write a review we will write a review about you also, we can play that game. By the way, Mr. Manager this is not a game. You are in a people service business the same kind of business I work. Anyway, my bank said what you said about me being 180 days late is FALSE. NOT THAT I BELIEVED YOU GUYS ANY WAY. It was good this happened because I got a newer Accord form Honda of Seekonk for 35% less payment then what you wanted to offer me on the older accord I viewed. Just as I told your associate Britany, I was speaking with Honda of Seekonk before going to your dealership. Your dealership may be nearer to my home but Seekonk associates are better associates and have better priced cars. BUYER DONT BE AFRAID TO TAKE A DRIVE AND SAVE SOME MONEY. LUNDGREN HONDA Take me and my wife off your mailing list. We will not be bringing any of our cars to your dealership for any work. BUYERS BEWARE WHEN DEALING WITH THESE GUYS.

ps

Feb 11, 2015

Should have done this review a month ago, but better late than never. Great people to work with, they took the time to answer all my questions ! I would recommend them to anyone who is looking for a new/used car.

EmilyManski

Feb 6, 2015

Everyone worked hard to get me this car, and I really appreciate it! I'm very happy with it and happy with my choice, thank you Lundgren Honda :)

millie

Feb 1, 2015

I had visited several dealerships prior to coming to Lundgren. I felt that the other dealerships I had visited were not looking out for my best interest. They were pushing cars on me that I didn't want, pushing prices I wasn't interested in. It was very disheartening, to say the least. Upon walking in to Lundgren I was greeted by a salesman named Mike Briere. I sat down with Mike and spoke for awhile about my experiences and what I wanted and he just listened to me. Once I stopped he proceeded to bring me through everything about Lundgren and what they stand for. Needless to say I ended up leasing a new car. Mike was attentive and understanding. Even with last minute changes such as color. There was no problem unfixable. Mike was awesome! The day I picked up the car I opened the door and there were flowers and a card for my wife. How cool is that. I had a great experience at Lundgren and Mike was the best salesman I have ever done business with. I will definitely be recommending Lundgren/Mr. Briere to people. Thank you so very much.Sincerely Tim Gibbs

MattyB025

Jan 26, 2015

Lundgren Honda is a no nonsense, straight to the point, stand-up dealership. I asked for a monthly payment rate within my budget on the chosen vehicle, they provided it. I went to several other dealers in Town, and each rep needed to walk away from my discussion with them, ask permission from someone else, and come back. Tired of the run-around, Russ Houle of Lundgren Honda in Auburn treated me with respect, adhered to my requests, and ultimately secured me as a customer for not only this sale, but future sales to come.

blue

Jan 21, 2015

Fantastic dealership and people! I highly recommend! Lundgren Honda makes it easy and fun to purchase a car. I am never disappointed. I love my new CRV!

peter

Jan 4, 2015

This place beats the pants off Bernandi Honda.Sales people are good. The place is clean. The waiting areas are unbelievable. All the free coffee, soda and snacks you can eat while you wait.

KellyGKimball

Dec 30, 2014

I had a fantastic experience at Lundgren Honda of Auburn while purchashing my first new car. I had the pleasure of working directly with Jonathan Campbell, Ryan Campbell, and Ian Richardson, all of whom were extremely pleasant and knowlegdable throughout the enitre process. The entire staff is professional, friendly, and sure to help you find the right car for you.I felt comfortable and at ease, and would highly reccomend Lundgren Honda to any of my friends or family looking for a new or used car.

lniyer

Dec 29, 2014

My first experience with Lundgren Honda was amazing. The staff were very friendly and courteous and professional. The price of the Car was very reasonable and competitive. I will recommend the dealership to others shopping for a car

bosnm8

Dec 23, 2014

Had a very positive experience with no hassle. I would recommend both the dealership and the salesman I worked with. The finance department also did a great job.

Macario Esperti

Dec 9, 2014

On a freezing cold night in December, bummed out about my car being totaled, I was car shopping in Auburn, and decided to check out Lundgren Honda. And boy am I glad I decided to go in. As soon as I got in there, Mike Briere showed me a very convenient list of cars that were in my price range. The staff is extremely friendly, the lounge they provide for you gives you a more comfortable atmosphere than any other car dealership around, they inspect and register your car for you, so you don't even have to make a trip to the RMV. I highly recommend Mike Briere and the staff at Lundgren Honda for anybody that is looking to get a new or used car.

rosy6725

Dec 1, 2014

I was searching for an SUV that can fit my style. I hike, bike, and kayak. I loved my previous SUV, but I brought it from Florida and it was only a front wheel drive. Being that I do not know how to drive in the snow, my cousin made me change my car for safety issues. After visiting several dealers, I was not impressed with the sales people, nor what they were offering me for my car as a trade in. As I walked in through Lundgren Honda doors, I was greeted at the door by a wonderful sales specialist Mr. Mike Briere. This is the most wonderful, down to earth person I have ever met. He helped me pick the right car for my needs. I bought a 2014 Honda CRV-EXL. The transition from one car to the other was smooth and stress free. Thank you Mike for being so funny and catching up with my humor. :) Mr. Ryan Campbell in Finance was also very nice. I would recommend this dealership to all my friends and specially to go see Mike Briere.

"ROSY- The Happy Camper"

Dec 1, 2014

I was searching for an SUV that can fit my style. I hike, bike, and kayak. I loved my previous SUV, but I brought it from Florida and it was only a front wheel drive. Being that I do not know how to drive in the snow, my cousin made me change my car for safety issues. After visiting several dealers, I was not impressed with the sales people, nor what they were offering me for my car as a trade in. As I walked in through Lundgren Honda doors, I was greeted at the door by a friendly sales specialist Mr. Mike Briere. This is the most wonderful, easy going, and down to earth person I have ever met. He helped me pick the right car for my needs. I bought a 2014 Honda CRV-EXL. The transition from one car to the other was smooth and stress free. Thank you Mike for being so funny and catching up with my Miami, FL humor. :) :)Mr. Ryan Campbell in Finance was also very nice. I would recommend this dealership to all my friends and specially to go see Mike Briere.

diana.marchesibrewster

Nov 29, 2014

Mike Briere made my car buying experience wonderfu!!!. He was easy going, and helpful. I was very comfortable working with him and looking forward to working with him in the future. Ryan Campbell, who handled my financing, was very professional and pleasant. The whole process took less time than I had anticipated. Great team work guys!!!!!I was impressed and I would recommend going to Lundgrens for all your auto needs and ask for Mike Briere, he's the man.

Joe Lahiff

Nov 21, 2014

My wife found the vehicle we purchased online. We liked what we saw and called to schedule a test drive. We set up an appointment with Mike Briere. Mike was extremely knowledgeable and very easy to deal with. We found him to be a complete professional and would recommend him to our friends and family.

Joe Lahiff

Nov 21, 2014

My wife found the vehicle we purchased online. We liked what we saw and called to schedule a test drive. We set up an appointment with Mike Briere. Mike was extremely knowledgeable and very easy to deal with. We found him to be a complete professional and would recommend him to our friends and family. Thank you Mike, Joe & Kelly Lahiff

Bill Warner

Nov 4, 2014

Lundgren Honda has been the only place I have either bought cars or had them serviced in the past 15 years and this last time is a prime example of why. I set up an appointment for service with a requested loaner car and was greated by longtime employee Gail Fitzpatrick; she has been there a long time and very knowledgable and friendly. As promised, she called back a few hours later to let me know the recommended service and arrangements were made to take care of that. The loaner car came fully tanked with gas which is nice as I work about 50 miles from the dealership. Upon picking up the car, all the repairs were explained in detail. My last car (CRV) was bought from Lundgren and for 10 years it was only serviced there and when I finally gave it away at 350,000 miles it still had the original engine in it. This car is about 5 years old (Civic) and is close to 170,000 miles and with Gail and her team's attention to detail it too should last to 350,000 miles.

Vanmaly Sangasy

Nov 3, 2014

We have this rusty old car that we wanted to trade in. We found Mike. He was very honest and open, very patience, too. We had our mine set on the Accord until we saw the Insight. Mike was great, help guiding us through everything, even help us cancel an appointment that we have that day. There was no pressure. Very transparent, and the people there treated everyone very nicely, not just the customers.

Jason Shedd

Nov 2, 2014

Awesome experience with an awesome sales rep! We have recommended Ludgren in the past and will continue to do so in the future! Mike was open, honest, and bends over backwards to provide great service - all without being pushy. I'm

Redsxfan

Oct 31, 2014

I went to Lundgren Honda recently for routine maintenance. I was extremely pleased to see Gail Fitzpatrick was my service representative. Gail Fitzpatrick is always professional. Gail explained up front what was needed, how much it would cost and how long it would take for the service to be performed. Gail kept me updated every step of the way. Whenever I go to Lundgren for maintenance I hope I get Gail Fitzpatrick.

Derek41

Oct 30, 2014

I purchased a Honda Pilot from Lundgren Honda for my wife and we couldn't be happier. Mike went above and beyond on service and the transcation couldn't have gone smoother. No pressure and no hassle! I highly recommend!

HappyCustomer

Oct 30, 2014

Gail at Lundgren Honda is by far the most outstanding customer service representative I've ever dealt with in the 35 years I've been having cars serviced.

ldejesus744

Oct 28, 2014

Mike help me find a great Birthday present for my wife a brand new Honda Accord. He made the process run smoothly and efficiently. Financing was a painless process and my new car was ready precisely when they said it would be.

Allways satisfied customer

Oct 26, 2014

When I entered the front door I was immediately greeted by Ian Richardson which asked if there was anything he could help me with. This is my third Honda I have purchased from Lundgren Honda. The service is the main reason I keep going back to Lundgren Honda. I had told Ian what I was looking for and he had taken me for test drive. He had answered all my questions I had. When we go back to the dealership he explained all the procedures as they were happening to keep me informed.

Sam

Oct 25, 2014

In 2013, I was searching for a quality used car for a moderate price. I contacted Michael and told him what I was looking for, in the matter of a day, Michael got back to me with a car that had exactly what I needed. The car was in excellent condition and still is to this day. I also opted to trade in my previous vehicle before the purchase, for which I received an excellent trade-in value. I have recommended Michael and Lungdren Honda to friends and family, and plan to return to him for any future purchases. He is honest, helpful, and entertaining. Buying a car can be a difficult process, but Mike and Lundgren Honda in general have greatly simplified it in to a positive, seamless experience.

johannemahon

Oct 24, 2014

This was the first car purchase I have ever made at Lundgren Honda. The showroom was impressive and the selection of vehicles was outstanding. I entered the dealership not knowing if I wanted to purchase a new or used vehicle. I hadn't even decided on what kind of car I wanted or even a color. With Mike Briere's knowledge and expertise, I was able to find the perfect vehicle to fit my needs. He was kind, patient and even took the time to help me figure out the best way to finance my purchase. Mike delivered the vehicle the very next day. AMAZING! I've owned my 2014 CR-V for almost two months now and love every decision I made with the help of my salesman. This was a wonderful car buying experience. Thanks Mike and Lundgren Honda.

Brianna King

Oct 24, 2014

This was our first time at Lundgren Honda and Mike Briere went above and beyond the call of duty. He came to our house to pick up our check and we were told we would get the car on Wednesday and we were shocked to get it the very next day, delivered by Mike, to our house. We would highly recommend Mike Briere to access anyone when buying a car at Lundgren Honda. Thanks for a great experience, Mike! :)

JohanneM

Oct 24, 2014

This was the first car purchase I have ever made at Lundgren Honda. The showroom was impressive and the selection of vehicles was outstanding. I entered the dealership not knowing if I wanted to purchase a new or used vehicle. I hadn't even decided on what kind of car I wanted or even a color. With Mike Briere's knowledge and expertise, I was able to find the perfect vehicle to fit my needs. He was kind, patient and even took the time to help me figure out the best way to finance my purchase. Mike delivered the vehicle the very next day. AMAZING! I've owned my 2014 CR-V for almost two months now and love every decision I made with the help of my salesman. This was a wonderful car buying experience. Thanks Mike and Lundgren Honda.

Johanne M.

Oct 24, 2014

This was the first car purchase I have ever made at Lundgren Honda. The showroom was impressive and the selection of vehicles was outstanding. I entered the dealership not knowing if I wanted to purchase a new or used vehicle. I hadn't even decided on what kind of car I wanted or even a color. With Mike Briere's knowledge and expertise, I was able to find the perfect vehicle to fit my needs. He was kind, patient and even took the time to help me figure out the best way to finance my purchase. Mike delivered the vehicle the very next day. AMAZING! I've owned my 2014 CR-V for almost two months now and love every decision I made with the help of my salesman. This was a wonderful car buying experience. Thanks Mike and Lundgren Honda.

Kathryn Kingsbury

Oct 23, 2014

Karen Cummings was a pleasure to deal with when I brought my car in for service. My husband traded his car in for a newer model Honda and commented on Karen's smile and that she is a person who deals well with the public., It's always nice to have a positive experience. Thanks Karen.

pearsmooland

Oct 22, 2014

I stopped into Lundgren Honda because my daughter mentioned they had a great warranty policy. Upon entering the dealership, Lydia Krog greeted me with enthusiasm and a willingness to help me. I had not purchased a car in 10 years and wanted to get the best possible deal. She willingly answered all my questions and made me feel more like a friend than a client. She clearly went the extra mile to make sure we were happy with our decision. I would recommend her to anyone looking for a vehicle. Lundgren Honda is lucky to have you, Thank YOU!! I would also like to thank Greg Jenkins for his input and friendly manner.

Dottie

Oct 22, 2014

I was completely satisfied with Lydia Krog and others who were involved with my purchase of a 2015 Honda Accord. I purchased my car from Lundgren's because I have had very good service, etc. in the past from this dealership. I would, and have, recommended this dealer to family and friends.

Redsxfan

Oct 22, 2014

I went to Lundgren Honda recently for routine maintenance. I was extremely pleased to see Gail Fitzpatrick was my service representative. Gail Fitzpatrick is always professional. Gail explained up front what was needed, how much it would cost and how long it would take for the service to be performed. Gail kept me updated every step of the way. Whenever I go to Lundgren for maintenance I hope I get Gail Fitzpatrick.

jjhamilton

Oct 15, 2014

Went into Lundgren on a whim, just to see what the new Accords looked like. Was greeted promptly in the showroom by Mike Gallagher. I had little intention of buying a new vehicle that day..was just curious to see what a new Honda would cost me. Mike was the most professional and courteous guy you could ask for at a car dealership. He wasted no time in asking me what I was interested in. He had a new 2015 Accord pulled to the front of the dealership to test drive in less than 10 minutes of meeting him. Took the car out for a drive and fell in love with it. At one point during the test drive, I think I forgot I was here to buy a car..we ended up chatting it up about the Patriots big wins the last couple weeks. The fact that we carried on a convo about normal things made me much more comfortable, far different than the usual stress inducing process of selecting a car. There was ABSOLUTELY NO PRESSURE from Mike, or from any of the sales managers. Mike asked me what I wanted to pay per month, and he came back within 10 minutes with the EXACT number that I told him I wanted. I spent 1 hour (yes..only 1 hour!) in the dealership and I had a deposit and credit approval on a new 2015 Accord! Came in the next day to finalize all of the financing paperwork with Ryan Campbell. Again, another professional and courteous guy. Answered all my questions promptly and had me out the door with my keys within an hour. Now if you can do simple math, between 2 days I spent a total of 2 hours (maybe less) and I was out the door driving away my new Accord. It was the absolute BEST car buying experience I've ever had. Stress and pain free. If your in the market to buy a new car, GO TO LUNDGREN. Ask for Mike Gallagher and I'm positive he will take care of you! Thrilled with my new car, but just as excited about the experience I had at this dealership. I will DEFINITELY be back to buy another car from them!

jhamilton6890

Oct 14, 2014

Went into Lundgren on a whim, just to see what the new Accords looked like. Was greeted promptly in the showroom by Mike Gallagher. I had little intention of buying a new vehicle that day..was just curious to see what a new Honda would cost me.Mike was the most professional and courteous guy you could ask for at a car dealership. He wasted no time in asking me what I was interested in. He had a new 2015 Accord pulled to the front of the dealership to test drive in less than 10 minutes of meeting him. Took the car out for a drive and fell in love with it. At one point during the test drive, I think I forgot I was here to buy a car..we ended up chatting it up about the Patriots big wins the last couple weeks. The fact that we carried on a convo about normal things made me much more comfortable, far different than the usual stress inducing process of selecting a car.There was ABSOLUTELY NO PRESSURE from Mike, or from any of the sales managers. Mike asked me what I wanted to pay per month, and he came back within 10 minutes with the EXACT number that I told him I wanted. I spent 1 hour (yes..only 1 hour!) in the dealership and I had a deposit and credit approval on a new 2015 Accord!Came in the next day to finalize all of the financing paperwork with Ryan Campbell. Again, another professional and courteous guy. Answered all my questions promptly and had me out the door with my keys within an hour. Now if you can do simple math, between 2 days I spent a total of 2 hours (maybe less) and I was out the door driving away my new Accord. It was the absolute BEST car buying experience I've ever had. Stress and pain free.If your in the market to buy a new car, GO TO LUNDGREN. Ask for Mike Gallagher and I'm positive he will take care of you! Thrilled with my new car, but just as excited about the experience I had at this dealership. I will DEFINITELY be back to buy another car from them!

Carl B

Oct 13, 2014

A true professional dealership. Easy to work with. Pricing is good. Test drives are easy to take. No pressure to buy. Friendly staff. Also a good repair shop.

Reiki2014

Oct 9, 2014

I cannot express the overall satisfaction and thrill I had with Russ Houle and the Lundgren Honda Team.I have been a Subaru customer for the past 12 years, and I will never go back. Russ and the team worked so willingly with me to find the right vehicle for my business. They are professional, they listen to your needs and I am so thrilled with my new CRV.I am now a Lundgren Honda customer for life! Thank you!

cbausemer

Sep 26, 2014

A true professional dealership. Easy to work with. Pricing is good. Test drives are easy to take. No pressure to buy. Friendly staff. Also a good repair shop.

Dwhynot76

Aug 10, 2014

I had been searching for a new car for about 6-9 months. Many of the dealerships I had gone to had pushy salesmen that tried to sell me cars with features I was not interested in having. After looking online on the Lundgren site, I found several that worked for my needs. So I went down to look at them in person and possibly test drive. As soon as I walked on the lot, I was greeted by Tom, who explained what some of the special features meant and showed me 5-6 cars that met what I wanted within my price range. I must say not only did I love my experience with this dealership, but since my needs were met for my car I am loving my new car. This experience was so worth the wait...

Ladywynd

Feb 27, 2014

Their internet sales dept. is awful! I called and inquired about a car before I took the afternoon off. I was pouring rain and late afternoon, but I was going to see the car that I had been long searching for. I called once again just to make sure the car was still available. I was assured by the internet dept that it was. I went up, test drove the car, started tye paperwork for the sale, and made plans to come up on Saturday to finalize my purchase. Saturday at noon I recieved a phone call from the sales rep. He said he had bad news; when he looked for the car to get it ready for us, he couldn't find it. Apparently when I went to look at it on Wednesday, it was already sold! I was quite upset at this point and spoke to a "Kristin". I told her I felt the only way that they could make it up to me was to give me 1st chance at the next car that came in that fit my perameters. I've seen a couple cars come on their website but lo and behold; no phone call! So my advice would benif you see a good used car on their website . . . don't bother calling, stay away! Me? I found the car of my dreams a a large NJ dealership where they were so kind and couldn't do enough for me. Not only were they curtious but very quick AND professional.

Nancy C. from Worcester

Jan 27, 2014

I was in search for a low priced used car. Usually when you have only a low price in mind you get laughed off these big lots ,but not at Lundgren. I traded my 03 expedtion for a well cared for 05 pilot. I was treated just like I was buying a new car. Our sales man Fraser did everything he could to get us in this pilot.! I love my pilot and I love Lundgren . Thank you for helping us even with our low budget and treating us with such care.

SeanOB

Dec 11, 2013

Purchasing a car from Lundgren Honda was a wonderful experience. My wife and I drove up from Cape Cod and bought an inexpensive used car for our daughter and we were treated like we purchased a top of the line new car. Our sales representative Russ was friendly and accommodating. His knowledge of the history was unsurpassed. He even arranged for our vehicle to be delivered to our home over two hours away. We will be customers again.

wrpjrllp

Oct 31, 2013

We just purchased our third Honda vehicle from Lundgren Honda. That pretty much says it all.State of the art facility, highly professional staff, friendly and helpful.Just go see the Lundgren Honda people, they will treat you with the respect you deserve.We were helped by Christine and Vincent, they make a great team.

Amyhelenp

Oct 15, 2013

Joshua went on the test drive with me, he was so friendly and easy to be around. He answered all my questions and if he didn't know he went and found out! Because of my poor credit, Him and Scott worked really hard with me and my parents to get me the absolute best rate possible. And they did! Im very happy with my new Fit and I thank them for their outstanding service -- Amy Elliott

bailey42

Oct 13, 2013

We where starting to look at buying a new car. We already have had our CR-V since 2000 brand new and has been great. We where interested in the new pilot and seen the new CR-V . Greg helped us right from the start. No pressure sales attitude . He worked through every question we had and our busy schedules. He even came in on his day off to meet with me . Everyone we had contact with there was great .

Jamiebarrettmusic

Oct 12, 2013

I have always had a fabulous experience with Lundgren Honda. In the past, with my old '03 Honda, I used to bring it here to Lundgren for service because I didn't have a good experience where I had purchased the car. When it came time to purchase a new car, I visited a few other dealerships first before coming here to Lundgren. I hoped (knew) that this would be my last stop. It was. From the moment I stepped inside, I was greeted warmly. I didn't feel, at any time, rushed or pressured. The sales people who I worked with took their time with me. No fancy or tricky talk. My family loved the experience, too! They loved the toy room, as well as the snack area! We also enjoyed walking around and sight seeing. Everyone we encountered was very nice to me and my family. May sound silly, but we were really treated like we were family. That was a really nice feeling. In the end, I got the car I wanted and I got it for the price I had hoped for. I would highly recommend Lundgren Honda to everyone I know, as well as anyone who asks or is interested!

aifdaaf10

Oct 7, 2013

I purchased a Honda Odyssey from Lundgren in 2009. I found the process painless and the service excellent. For that reason, my wife and I returned to Lundgren to lease a 2014 Honda CRV. The salesman, Bryan, was very friendly and patient. Once again the whole process was flawless. They offered us a fair trade-in on my wife's 2001 vehicle. When I called during the week to inquire about our misplaced title for the car we were tuning in the person I spoke with on the phone was reassuring and friendly. I particularly like Lundgren's new dealership location. Bring the car in for service is painless and efficient. I find it very comfortable to wait in the lounge area. Whether I have work to do or just want to relax, the atmosphere is very conducive for both. Although I have not availed myself of the breakfast and lunch offering available for purchase, I think it is a great idea. I have, however enjoyed the free beverage and snacks that are available. I don't mind going there at all.

kornonnakob

Oct 3, 2013

I've had very good experience with Lundgren Honda. This is the 5th car we've bought from here. My salesman was very helpful in answering all my questions, willing to send me addition information I asked for via e-mail. Even checked up to make sure everything was great. Wonderful experience.

meomappy

Sep 29, 2013

Proud to say that I just purchased my third vehicle from Lundgren since 2002.This Accord was one difficult car to find. It had to be a specific mode/trim, color, transmission. I could not locate the vehicle for weeks but was able to talk to Don McEwen who was able to do his magic and find the car for me.From there, customer service was great. Joe LaForte made the process easy and quick. Lundgren and their team are professional, courteous, and outstanding as usual. The purchase (no hassle) was easy, the delivery went great, and customer service after the sale was exceptional.Thanks to Joe, I am proud to say that I'm a new owner of a 2013 Accord. Thanks to Joe, I can say that I will be purchasing my next Accord in a few years from Lundgren again. =8^)P.S. traded in my 2008 Accord, so anyone looking for a used Accord, go look at Lundgren's used inventory as they already had great cars, and now have that lovely 2008 I traded in.

tschroder

Sep 23, 2013

Russ is a professional, courteous and quite simply, a great guy. We recently purchased a new Honda from him and he made the whole experience easy. He listened to what our needs were and quickly matched us up with a vehicle that we were looking for. Within one hour, we had viewed the inventory, test drove our first choice and made the purchase. Thank you, Russ, for making this expereince positive and pleasant. We look forward to referring friends and family to your dealership!

JRAllard

Sep 22, 2013

I had a fair and up front pricing and hassle free experience. A great car and a fine dealership. 2013 Honda Civic EX_L. Thanks, Jim A.

sparky88

Sep 19, 2013

I had an excellent experience at Lundgren Honda in Auburn. Jack greeted with a nice warm smile as soon as I stepped into the showroom. He was very helpful in the whole buying process. He tackled all my questions and concerns most quickly and effectively. I would definately recommend this place to anyone who's looking to buy a car. They make car buying a breeze.Thanks Lundgren!

KSKJensen

Sep 10, 2013

Greg White was very easy to work with. Not pushy or imposing. He was very knowledgeable concerning the CRV - how one years specs differs from the next and the pricing of all types involved. I felt he was there to assist me in buying a car not there to SELL me a car. I like that - I dont know anyone who doesnt. The end price of my new 2013 CRV is great price and my trade in value was fair. This is my second car from Lundgren and the service department has always done a great job. I will buy my next car from this dealership again and continue to use their service department.

WilsonKiriungi

Sep 9, 2013

Russell Houle is a great person to have in our corner. One of the biggest turn offs when buying a car is having the sense that you're being "sold to"... that the salesperson is more interested in filling his quota than in helping you meet your needs. I probably wasn't the easiest client Russ has worked with, but he was patient and supportive and ultimately helped me find something that fits my driving needs. He's friendly, works hard for you...really hard! (I'm not recommending that you put this to test, but he'll answer your call even on his days off and during odd hours of the day.) I'd be very happy to refer business to Russ and return to him a few years later when I need another car.

haljudy46

Sep 4, 2013

As in the past we had an excellent experience in buying a new Honda Accord. Our salesman Russ Houle was very knowledgeable, courteous and supportive which made our experience at Lundgren Honda very successful,

jqwilson

Aug 31, 2013

They were wonderfull helpfull and kind. Fast process and great service. They were quick to help. Very curtious and gotus in our dream car. THANKS GUYS. We found the process to be stress free and very friendly.

tbellant

Aug 29, 2013

My wife and I have been buying cars at Lundgren Honda since 1993. We recently contacted Don, the sales manager, about purchasing a car. We were trading in a 2005 car that we purchased at the same dealership. I will say, without hesitation, this was a great experience. He and his team were able to put us in our new car for the price we were looking for. To sum this up, the people at Lundgren Honda are honest, fair and very obliging to our needs. This was number 6 and I looking forward to getting number 7, when the time comes.

kdabol

Aug 26, 2013

Lundgren Honda is a no negotiation dealer. They post their prices in the showroom for everyone to see, including finance rates, lease rates...everything is there to read, nothing hidden, no surprises. The price for our new 2013 Pilot was amazing, too good to pass up. The trade in amount they offered was very fair according to all of the research we had done. The new location is great, beautiful clean building, nice, comfortable waiting area. Everyone was friendly and courteous. Will be back next time we're looking for a car. This is our first Honda but it won't be our last.

Cciquera

Aug 21, 2013

I worked with Russ Houle on the purchase of a new car. Russ was quite possibly the most professional car salesman I have ever dealt with. Russ and the entire staff at Lundgren Honda made my buying experience a truly exceptional.

casavantcc

Aug 18, 2013

Unfortunately, I did not have a pleasant experience at Lundgren Honda. I purchased my 2013 Honda CR-V on July 31st, 2013 and have not yet received my registration or inspection after three weeks. This is only one of many issues I have had. Let me begin by saying I had heard many good things about purchasing a vehicle from Lundgren and was excited about the process, thinking that it would be worry-free and I would be enjoying my new car in no time. When I began to look, I knew the exact model & color I wanted, and I didn't feel like I should compromise when buying my first new vehicle. Unfortunately, they did not have it, but I assumed they would have no trouble finding it, which they agreed and told me they wouldn't. After about a week of looking, they called to tell me that they could not find one anywhere and I would have to change my choice of color & trim. Knowing that I shouldn't sacrifice, I double checked other local Honda dealerships and found the exact vehicle I wanted at another Honda dealership right in Massachusetts. I called Lundgren to inform them of the vehicle, and they were finally able to get it. It's quite unprofessional that I had to find the vehicle, and Lundgren could not - it shows that they are incapable of completing this simple task. That was the first issue. As I mentioned earlier, I have not yet received my registration or inspection sticker. After I was able to pick up my vehicle, I had just assumed that I would be getting my registration in the next few days. After all, car dealerships sell new cars all the time, so shouldn't they be able to complete registry forms and fax information to them in their sleep?! Nope. I spoke with SEVERAL people about not having my registration and many promises have not been fulfilled. Phone calls that I have made are never returned, and no one wants to help me finish this almost month-long process. I would of never guessed that Lundgren would be this unprofessional. This review should be an embarrassment to them, and I plan to go out of my way to share my experience with others, and direct them to another dealership who knows how to do business properly.

melder80

Aug 16, 2013

For my second oil change appointment I asked to have my 'clattering' exhaust looked at. I went in and waited two hours. I was then given a slip for over $114 and told that not only did they do my oil change they went ahead and did all sorts of services so my oil change total went form $22 to $40. On top of the that they also decided to fix my 'clattering' without my consent and charged me for that as well which came to $70. When i expressed how upset I was about this the service staff Scott just stood there waiting for my payment. Because I had my two year old daughter with me I angrily paid, left and told my husband about my horrible experience. He contacted the manager Rick who told him that he would look into the problem and get back to us. He did and said that because he couldn't find fault with anyone he could offer us a free oil change on the next time in.No fault? How about doing services when they weren't asked and making someone pay for it! Very bad service with an expensive hourly fee $109 per hour. Not worth it. I will take my vehicle somewhere else.

goodgasmileage

Aug 8, 2013

From the moment I walked into Lundgren's new location to the moment I drove off the lot, it was a pleasure! Josh handled everything seamlessly and checked in with me while I was dealing with Greg. I was also greeted by other employees and offered beverages while waiting. Josh was out the night I picked up the car and arranged for his colleague Gil to assist me with new car orientation and setting up the phone! The hassle-free negotiating made the entire experience stress-free. This is my second CR-V from Lundgren.

webhannet

Aug 8, 2013

Lundgren Honda would have to make an exceptional effort to provide worse customer service than I have experienced, repeatedly. Once you read this you will probably wonder why I even took my car there the last time - it's because they are the closest dealership and I needed a service that was under warranty. They're so awful they'd almost make me not want to buy another Honda (though I do love Hondas) just so I'd be sure to not have to go there again!Let me first share some of my past experiences with Lundgren before the latest fiasco: - I took my Civic to them a few years back because the backlight of radio/CD display went out. Honda covered it under warranty but Lundgren somehow changed the wrong part, so I drove off in daylight thinking it was fine only to find that night that the original problem had not been fixed! They couldn't see that in their dark garage?! (This was back at the old location). They had zero quality control. - I went through them again when a weird rust spot appeared on an untouched part of the car. Honda again covered it under warranty. Lundgren had me drop my car off at their main dealership (still the old location) in the morning and they were to take it over to their body shop just down Route 20. I called in the afternoon, as they'd instructed because I wanted to get a better idea of how long the job was going to take, and the body shop bluntly told me that they had no idea where my car was. I had to then call the dealership/service folks again and, after some confusion, they found that they'd misfiled some paperwork and just had my car sitting on their lot still. How long would my car have just sat on their lot if I hadn't called?? Then, when I finally got the car back from that minor body work (an extra day late because of aforementioned forgetting of my car), there was white junk all over the interior upholstery and the windows were extremely streaky and filmy on the inside. They hadn't been dirty when I dropped it off. I showed the service manager, who agreed it was awful but was otherwise pretty useless, and ultimately had to drive it back to the body shop on the weekend myself and wait while they cleaned it properly. They completely wasted my time.I'll spare you from a few more, relatively minor situations and get to the big one... - In early November (2012) I took my car to Lundgren (now the new facility) for a potential warranty/recall issue with the wiper motor. I also asked them to take a look because there was a weird sound by one of the wheels. I made an appointment online with the only service person I have found there to be really good (Gail - ask for her if you must go!) and I wrote a detailed description of what I needed. Now, you'd think the online form was used, but none of that but the appointment time itself carried over from the web site, so I had to go through it all from scratch in the morning. I ended up working with Eric, who seemed nice and took down all the details and said he would call me in the afternoon with what they found. I ended up having to call him because it was getting close to the end of business and I'd heard nothing all day. He said the wiper would be covered but for a $50 deductible and they also recommended a transmission fluid change (about $80). The wheel noise was brakes/rotors and I declined to pay $479 for them to do what my husband took care of in less than an hour, in our driveway, with just basic tools, for $60 in parts from the local auto parts store. I digress... So I said to Eric that I'd go forward with the wiper motor and transmission fluid for about $130. I confirmed that I was looking at right about $130 and he said "yes." Fast forward to the bill, for which I gave him my credit card by phone so I could pick up my car after hours - they charged me just shy of $180, about $50 more than agreed! And I'd received no indication whatsoever that it would be any different. I called Eric and he said "oh that's what we talked about" and starts talking about a "shop fee" and a "diagnostic fee" that were _never_ mentioned before. Keep in mind they got an over $400 job from me including what the warranty paid them. Eric proceeded to tell me not to worry, and literally called me "hun," short for honey, because he apparently thought that was an appropriate way to address a female customer. At that point I nearly lost it and ended the conversation quickly. That same day, I happened to receive an automated "Thank you for choosing Lundgren" email from the service manager, Stephen, so I brought the issue to him. He initially handled it rather well and apologized and reviewed the bill and agreed to send a refund for the magically appearing fees and said it'd be in the mail the next day. Two weeks and several additional follow-ups later, I had no refund and had to keep following up, to be told I'll get a response, and then several more days would go by and I'd have to follow up again. This was so absurd, it would have been funny if it weren't a major point of frustration.I did finally get the refund after I wrote and posted this review in December. I seem to have then missed a follow-up email from this site, saying Lundgren had contacted me through it, so they took the review down because I hadn't responded. I found that email today and luckily had saved a copy of my review. It's true and needs to be shared to hopefully save others from the absurdity of Lundgren's incompetence, or at least help you make sure to know what fees will be charged and check your bill carefully.P.S. I didn't buy my car from Lundgren because I saved over $1000 by making a longer trip - worth it for the savings but impractical for regular service. You can get "no haggle pricing" anywhere if you're willing to pay MSRP, or you can put a little effort in and get a much better price elsewhere.

dskwyra

Aug 6, 2013

Last week I purchased a new Honda Accord at Lundgren Honda. Gil Araujo was the salesman handling the process for me. I spent several days looking at different models and had many questions. Gil was very patience and courteous at all times. Gil is a definite asset to Lundgren Honda. I had several exterior accessories that I had added to the car and am very satisfied with the good looking Accord I purchased.

Odyessy13

Jul 29, 2013

Maria was very professional. She answered all of our questions and helped us resolve any issues that came up during the actual purchase process. She was thorough in her explanation of the function of the many options included on our new car. Buying a car at Lundren was certainly a much less stressful experience than we had experienced at other dealerships in the past. Thank you!

B9bd

Jul 28, 2013

Overall experience was excellent. Russ Houle was exceptional. He answered all my questions. He even anticipated some I would have later. We have bought several Honda's over the years. They all have been great. This most recent experience was the best.

hondaacpicrv

Jul 26, 2013

We recently purchased a new Honda Pilot. This was the 6th vehicle that our family purchased from Lundgren Honda and the 3rd vehicle that we purchased from Russ. The other two vehicles were pre-owned Honda Accords. Russ is quick to respond to inquiries and is professional. He made the transaction go very smoothly. We feel very comfortable recommending Russ Houle to anyone who asks us.

Russell Johnson

Jul 22, 2013

brought car in for service (100k).Was told it needed timing belt,drive belts,brakes,tires,fluid services,tune up ,cabin air etc.All recently done by my local shop.This woman was a complete a..hole to my wife and then to me. I don't know who she is as I have never seen her before but I will never go there again.They are very unproffessional .The service writer was nice initially but this woman stuck her head into this fiasco and blew it out of porportion

bethe1170

Jul 15, 2013

I cannot express how pleased I am with my experience at Lundgren Honda. After contacting them via the internet, I spoke with Lydia Krog to set up an appointment to come in and test drive a CR-V. I knew exactly which car I wanted and they didn't try to steer me in other directions.Upon arriving at the dealership, I was greeted by Carolyn Betty who immediately got things moving and had me on my test drive in what seemed like only a minute or two.When we got back to the dealership, things went quickly and smoothly. We completed as much paperwork as possible given that it was after 5 pm and I was on my way, with a tentative purchase in place in less than an hour.Carolyn, Christine, and Eric all worked on getting me the best rate they possibly could on Friday, and they went above and beyond to try to go one farther and even get it a little bit better.I drove away in my new CR-V this past Saturday morning after spending around an hour or so completing the final paperwork and taking care of a couple of last-minute add-ons. My mom was with me when I picked up the car since it was her birthday and we were heading out to spend the day together right after and every last person we spoke with or came in contact with made it a point to wish her a happy birthday and Elaine Lundgren herself even came over to wish her a happy birthday and give her a special extra gift for spending part of her special day with them.Again, I can't properly express exactly how pleased I am with the level of service and commitment displayed by the employees at Lundgren Honda. From Lydia in Customer Service all the way to the Lundgrens themselves and especially Carolyn for making this a pain-free and pleasant experience.I've already forwarded Carolyn's contact information to one of my co-workers and will not hesitate to give it to anyone that seeks recommendations for a dealership.

joleksia

Jul 11, 2013

Customer Service: Excellent. Gilmar treated us very well, gave us the time we needed to make the call on a new or used car. we went for the new.Quality of Work: Gilmar went above and beyond the normal car sales person. Friendliness:Very helpful and professional.Overall Experience: Great, glad we ended up with Mr. Gilmar............... thank you

jaustin75

Jul 8, 2013

This was by far the best new car buying experience I've ever had. Scott was very friendly and professional. He has an exceptional knowledge of the product (2013 Honda Civic) he was selling. I had several follow up questions after my initial visit and Scott was quick to respond to all of them; no question was left unanswered. Scott was extremely patient and made me feel as if I was his #1 priority throughout the process. Combine that with a no pressure atmosphere and I will most certainly recommend Lundgren Honda to all of my friends and coworkers. I also highly recommend you seek out Scott Mello if you decide to make Lundgren Honda your choice.

wolf809

Jul 4, 2013

They were not pushy at all, were able to work around my schedule, and were a pleasure to work with. This was the third purchase from Lundgren in the last ten years and the most efficient purchase process I have ever experienced!

twin2626

Jun 28, 2013

This is my 3rd car with Lundgren. My immediate family consisting of 2 parents, 2 sisters and aunt and cousin-all have Honda's from Lundgren--totalling 7 Honda's in the family!!! I have always received great service. My last honda, I leased and was due to trade in at the end of the year. Lydia gave me a call, and after discussing my mileage suggested I come in because it was so low. She was very friendly and courteous on the phone. My salesperson was Gil. My mother had just purchased her new CRV about 1-2 weeks before and had also worked with Gil. My parents were happy with their visit as well.Gil knew what I was looking for from my conversation with Lydia. He had cars ready for me to view when I arrived. Overall, again great service!!!

thea1248

Jun 27, 2013

Chelsea and everyone we dealt with at Lundgren Honda were very professional and a pleasure to deal with. Chelsea spent the time to explain the various vehicle options, payment plans and benefits of shopping at Lundgren Honda. We never felt pressured to complete the purchase. All our questions and concerns were addressed honestly and completely. It was a refreshing experience to shop for and purchase from Lundgren Honda. We recommend this dealership for anyone shopping for a new or pre-owned vehicle.Tom and Lisa H.

ljskerry

Jun 25, 2013

I appreciated Tom's honest, low pressure approach. There was no attempt to try and convince me to buy a car with accessories or options I did not really need or want. I had a previous car buying experience when I was much younger & naive at a different dealership where they practically held my keys captive until the sale was completed - there was no attempt at "game playing" here. Very refreshing!I also knew in advance from my on-line research that the prices at Lundgren Honda were fair & competitive. Although they did not have the car I wanted in my favorite color on the lot, they found it in a matter of 2 or 3 days, as promised. Even when I had to bring the car back for installation of an accessory, Tom checked in on me periodically while I waited for the service to be completed to make sure I was kept informed on the status & progress.

Joan4747

Jun 25, 2013

This is my 3rd car purchase from Lundgren's. Scott was great. Got the car I wanted at the price I wanted. Only disappointment was I did not get a mat for my trunk thrown into the deal.

c8martin

Jun 23, 2013

From the moment I walked into Lundgren Honda of Auburn and even after I chose to purchase the vehicle I was interested in, I was treated with AMAZING customer service! As a fellow business women in a customer service business, I thoroughly appreciated and enjoyed experiencing the same level of customer service I provide for my customers as a fellow consumer. When I came to Lundgren looking to purchase my first car, I expected to be treated how every other female first time buyer is treated; I expected to be haggled, and treated as if I wasn't capable to pump my own gas let alone know what I should and shouldn't pay for a car. Despite the fact I had encountered this type of mentality at every other dealership I visited, my experience at Lundgren Honda of Auburn was a delightful surprise! Not only were they friendly and honest, they got right to the point and treated me like my time was valuable. The people I encountered at Lundgren Honda of Auburn (such as Gilmar Araujo and Christine Comeau) made me feel as if they were there to help me find "the" car and that my customer experience was of the upmost importance. They treated me with the upmost respect from start to finish, and I will continue to go back to Lundgren Honda of Auburn for any future purchases. For anyone out there looking for a new or used vehicle, Lundgren Honda of Auburn is the place to go!

trippchapterone

Jun 22, 2013

Why did I choose Lundgren? I have heard of Lundgren Honda through positive reviews from family and friends. I am also appreciative that Lundgren hires and mentors students from the Automotive Technology program at Worcester Technical High School.I was upside down in the car that I was driving (owe more than it was worth) and really hated the car (Hyundai). I wanted to get out of the Hyundai and into a Honda. I had little to put for a down payment. Len and Christine in sales helped me out and worked numbers to get me financed. There was zero pressure and plenty of free snacks and drinks to stay refreshed (they have a legit cafe). I would highly recommend Lundgren Honda to my family and friends.

phaggerty

Jun 21, 2013

I have purchased vehicles from Lundgren Honda in Auburn for over 10 years. I have always been satisfied with their service and with the vehicles I've purchased. The new facility is outstanding for its cleanliness, beauty and terrific features (such as the coffee bar, snack bar, quiet computer area and children's room). I have always been treated with extreme courtesy and helpfulness whenever I go to the dealership---whether it is for car servicing or for purchasing a new vehicle. The employees at the dealership are really out to service the vehicles with quality and to treat the customers with care! Kudos to Lundgren Honda of Auburn!

stalmok

Jun 20, 2013

Tom, was great. A great way sell cars. He knew the answers to our questions and explained those answers so that we understood. Thank you

KenMillbury

Jun 19, 2013

I was looking to lease my first car and emailed several dealers. Lundgren was the only one to give me quotes and stuck with them when I got to the dealership. The saleswoman (Chelsea) was both knowledgable and very friendly. She answered all my questions and made the leasing experience actually enjoyable. I will recomend Lundgren to anyone looking to lease or buy a new car.

Laurie1009

Jun 18, 2013

I just drove home in my 2013 Honda Civc. I couldn't be more pleased with the service I received at Lundgren. From Trista answering a million questions via email to Len, who never made me feel pressured, everyone I dealt with made sure I got our deal to a place I felt comfortable with. Everyone was friendly and helpful. I will certainly be back for all future purchases.

RPBecker

Jun 16, 2013

We were very happy with the Internet pricing and that's exactly the price we paid when we bought our car. We thought our trade in was worth slightly more, but that, also was non-negotiable. Very happy with the no haggle pricing and the service; though it took longer than we had anticipated to buy the vehicle. We were at the dealership more than 4 hours and we essentially knew exactly what we wanted when we walked in - no "shopping" required. Overall a positive experience and we would highly recommend them.

Cyndi

Jun 14, 2013

Over the years I have purchased many vehicles from Lundgren Honda. As a matter of fact I have not purchased a vehicle anywhere else since my first purchase from them. To be fair on my last search for a new car, my husband and I decided to look around and visited 4 other dealerships including another Honda dealership. Guess what, I ended right back at Lundgren Honda in Auburn, Love their new facility Too and purchased a CRV. Love my new car and as always Lundgren Honda.

cbed2

Jun 9, 2013

I knew Lundgren was the dealership I was going to buy a car from as soon as I began working with Jonathan. His low key, easy going way was very supportive and allowed my to think clearly about what I really wanted. He and Dustin were both easy to work with and very real, not pushy or difficult in any way. I not only love my new Honda Accord but I truly appreciated the respectful way I was treated in the process. The atmosphere and the process of the experience was one that I would recommend to anyone I know who is looking for a car.

railroadronald

May 28, 2013

Every one was so welcoming . It was apparent the staff was happy to have you there and help you.Over the years there were some dealerships that acted as though they were doing you a favor selling cars,they did not get my business. Lundgren Honda showed they wanted us to be there. Tom was great to deal with .Tom knew the product very well answered all our questions. I have not yet dealt with service yet my experience with sales is a sign that service will be fine.At this point I would recommend Lundgren to friends.

Dcourchaine

May 15, 2013

Great overall experience!!! Working with Scott and Greg D. was a calming buying decision..My wife and I ended up purchasing two vehicles...I would definitely buy there again!!!

tmjbullett

May 12, 2013

I visited the dealership on a Saturday looking for a good used car. I hated to get a car that would require me to obtain a loan, but I also knew there wasn't much out there thatI was comfortable buying for the cash I had. After browsing through the lot, I met Tom and he spent quite a bit of time with me reviewing inventory and the payment options for each vehicle. Tom listened to my concerns, assessed my needs, and was able to offer me a few cars that suited. We went on a couple of test drives and when I narrowed my choice down to one, Tom walked methrough the next steps and the credit process. I left with a much more comfortable feeling about buying a used car than I had come in with.When I decided to go for it, I contacted Tom and he put the rest in motion. The process wassmooth and easy for us. I especially appreciate the way they handled the appraising of mytrade-in, even though the car didn't start when they were going to move it into the garage.I was so embarrassed because even though the car had a lot of problems, starting wasn'tone of them. The whole team Tom worked with that night got everything done in short orderand my husband and I were able to leave with our new vehicle! I would certainly recommendLundgren and Tom to anyone car buying and we will return when we need another car.Thanks for such great service!

baddux

May 8, 2013

Incredible! Barry Lungren and his crew go beyond and above to help people! You are not a number you are treated with the utmost respect! I had an issue with my new 5 month old CRV motor which clearly was a manufacturer issue and walked out of the dealership with a brand new CRV replacement no charges added! Like what is that? Clearly it was about me! Thank you sooooo much! PS: this is my 4 th vehicle i have purchased from Lundgren!

pagnon999

May 6, 2013

I took my mother to the dealership to help her purchase a new car and to trade in her old vehicles. Salesman Gil was very helpful and patient with us. We were very pleased with the low pressure, no-nonsense paradigm of the dealership.

rvpalm

May 2, 2013

The experience was great from start to finish. I never felt pressured or unappreciated. I have purchased vehicles at other dealerships but never felt the same genuine sincerety. The training you have given is exemplary. Russ H. was your ambassador and provided me and my daughter with first rate attention to detail.

sakashrama5

Apr 26, 2013

We first purchased a new Honda Odyssey from Lundgren in 2006. As family needs changed, we went to Russ and purchased used Hondas. We just traded in that Odyssey for two smaller cars, and Russ was wonderful! We feel like we are valued customers and tell people all the time that we feel we have been treated fairly. We could not be happier! This makes the 6th and 7th vehicles from Lundgren!

mrspoo

Apr 21, 2013

It was so refreshing to buy a car without all the unnecessary haggling and pressure! The prices listed on the website are the true prices which are very competitive with other dealerships. Everyone we met was pleasant and extremely helpful. The whole dealership is customer friendly. I would absolutely recommend Lundgren Honda in Auburn ,MA

anonymoushondaowner

Apr 17, 2013

It was very easy to buy a car from Lundgren Honda. They give you their lowest price right up front and also offer an additional 1 year warranty at no extra charge. Their service area is nothing short of exceptional and there is even a little cafe inside if you want to buy snacks, drinks, etc while you want for your vehicle to be serviced. Justin was very helpful at responding to emailed questions and even let me take the vehicle home for 24 hours before purchase to make sure it was the right vehicle for me.

gpbrito

Apr 4, 2013

Good friendly service, prompt returning your calls and provide answers efficiently. Post sale follow up inquiring of overall satisfaction with both sales and purchase. Looking forward for the same on the warranty and service.

Mike R

Mar 26, 2013

I have purchased from or visited many dealers over the years - Lundrgren is without a doubt the very best. Customer service is obviously very important - they will go out of their way to make you happy. Prices are very fair - no haggle needed. Service dept is excellent. For example, the are the only place in central Mass who will store snow tires for you, and they do it FREE! The new facility is beautiful, with free food, internet, TVs, kids play area. Free loaners or will pick you up/drop off. I have been a loyal satisfied customer for 13 years ( 2 Odysseys and about to purchase 2nd Pilot) - i don't even bother to check out other Honda dealers

uscga03

Mar 25, 2013

I was quoted a price and was told meeting it wouldn't be an issue and I should leave a deposit and it would all be sorted out on Monday, it was on a Saturday. Come Monday the price went up substantially and I was told it was still in the same neighborhood and I should be happy with it. Needless to say I walked away from the deal. Eventually the dealer came back with a lower interest rate. In the end I am happy to be ending up with the vehicle but disappointed it couldn't be done right the first time around. The no haggle pricing model might appeal to some buyers but to me having zero flexibility with it is not a good thing. Greg from Finance was great to work with. The new salesman Scott was also extremely helpful and I would highly recommend seeking him out if you are looking to buy from this dealership. Update:I finally get the car and it fails inspection. I had it inspected at the dealer and was told that one of the codes was a result of the vehicle needing to be jump started at some point and that I need to drive it around for a few weeks in order for it to reset. No apology was offered to me the service person acted like it was completely normal and not a big deal. For the amount of money I spent on this vehicle it should have been all set to go. Needless to say I am not pleased. Service after the sale seems to be lacking unless you purchased a new car from them.

Mike_Mathurin

Mar 24, 2013

Dear Lundgren HonaMy wife recently accepted a position for a acompany that requires her to do travel to "storm centers" during inclement weather conditians.After this winter's heavy snow ammounts, an AWD vehicle became an obvious choice. We were looking for a vehicle that was cost effective, reliable, fun to drive and had had nice stying. Lundren Honda wasn't our first stop, but after visiting auto dealers, it was a breath of fresh air as we entered your show room.We were greeted by Gil, a new salesperson at Lundgren. He offered us refreshments and asked us how he could be of service. We explained our preferences - a CRV EX L with Navigation. We discussed lease vs buy options and very much appreciated the fact that you had the no hassle prices listed with all the avialable options.We asked if a test drive would be possible, which he immediately arranged. The test drive was great and Gil professionally explained many of the options included in our package. When we returned I asked him about trade in pricing, and additional options. As he went off to consult with the finance manager, I asked my wife how she felt about the experience so far. She and I both agreed Gil was sincere, honest and satisfying our needs was his top priority. This was an amazing difference after being qualified with other auto dealers.After a tour of your new facility a few things became apparent. You know service is your main business in that your new facility has customer satisfaction is your main focus. The refreshment area, the children's area, the office area with free w-fi, you ultra clean service area and a caring staff were obvious, and much appreciated.Gil returned with our trade value and pricing for the additional options we wanted. He and the finance person explained how they arrived at the numbers. Still there was absolutely no pressure to close on the sale.His genuine sincerity and focus on us making the correct choice ultimately was the deal maker. We signed that day and asked to have the vehicle ready for pickup on the following week. It was ready and beautifully detailed as planned. He went over options and we completed the paperwork.All in all it was an excellent experience. I have purchased Accords from you in the past, and will definately look to you in the future when considering my next purchase.Thanks for continuing to raise the bar in your customer focus.Best Regards,Michael

jpshaq

Mar 12, 2013

Prior to entering into an agreement to purchase a Honda Pilot, I inquired as to the time-frame required for an out-of-state registration. The response from the dealership was that the "worst-case-scenario" was the upcoming Thursday. Here I am now, 17 days after that conversation, paying interest on my new car and have yet to be able to drive it off the lot. Granted the dealer is having issues with a vendor, but they are passing that issue onto me and the cost of the financing of the vehicle. VERY POOR business practice and I warn anyone dealing with this establishment they ARE NOT AS GOOD AS THEIR WORD! I am a local professional myself and would typically not take to the internet to write something like this. I simply have no recourse and neither the owner or general manager will even return my call to provide a satisfactory resolution.BUYER BEWARE!

mmorano416

Feb 28, 2013

If u want an easy car buying experiance visit russ houle at lundgren in auburn m.a. I have bought several cars through russ houle, and would be my first option everytime I go to look for a car. I would highly recomend russ houle to anyone looking for a new or a used car.

SNoel66

Feb 11, 2013

Go visit Ms. Sherry Brown for your next car! She was so easy to deal with. I DISLIKE all sales people and I warned her of this before I even walked through the door at Lundgren Honda. She was personable, friendly, detail oriented and made our experience enjoyable. Thank you Sherry!!!

rwcarsmart

Jan 30, 2013

I had never visited Lundgren before. I have owned several Hondas over the years and my 2011 CRV was due for an oil change. I found Lundgrens website and saw that they had an express oil change bay that did not require an appointment. I pulled off the Mass Pike at 11:35, followed the simple directions to the place and arrived at their sparkling dealership at 11:45. I pulled up to the automatic doors to the express lanes which opened immediately and entered their brand new state of the art service dept. I was met by Melody Socia at 11:50 who was pleasant, knowledgeable and efficient. She listened to my needs, made some recommendations and wrote a repair order for an oil change and tire rotation. She escorted me to the customer lounge, gave me a tour and went back to her duties. From the plush waiting area I watched the techs change my oil, pull the car forward and rotate the tires. At 12:08 the CRV was pulled up directly in front of the door I was sitting at. Melody explained that they had also done an inspection on my vehicle. She gave me the brake measurements, the tire measurements and informed me my battery was fine. In addition to the inspection, oil change and tire rotation they topped off all my fluids and reset the maintenance reminder. I paid her directly, got into my CRV and drove off a happy camper. This experience took 33 minutes from the time I pulled off the Pike and 18 minutes from the time I pulled in to their service area. I was so impressed with my treatment that I will give them first shot when my lease comes due this July.

bheider

Jan 18, 2013

My experience with Lundgren Honda was the return of a leased vehicle following my brother's rather sudden death. I had heard/read many horror stories about interrupted leases and penalties to the estate of the leasor or other blood relatives. A phone call to Aaron Lathrop at Lundgren Honda in Auburn put my fears to rest. Aaron's clear explanation of the liabilities with a lease brought me great peace of mind at a very tense time. Aaron continued to guide me through the process,actually facilitating my phone conversation with the inspecting company and remaining on the line while I completed that piece of the transaction. The entire process was completed successfully yesterday -- and, rightly so, the person who assisted me at the deaership was....right! Aaron Lathrop accepted the vehicle and provided me with even more information about returning out of state plates and registration, and notification of the insurance company. Additionally, I must add that in several calls to the dealership I was assisted by a number of telephone personnel -- very polite and quite competent. It is an excellent dealership with respect to personnel, and quite impressive in its new location.

Jmara

Nov 1, 2012

Scam artists!! Quoted me over 1200$ for a repair that my local mechanic fixed for FREE (computer reboot) in 5 mins. Honda quoted an 8 hr job. Rip off capital of MA. Stay away.

Odyssey Enthusiast

Oct 11, 2012

My wife and I drove for almost 100 miles to purchase a 2006 Honda odyssey which we saw online. We called the dealership prior our departure, and the lady by the name "Lydia" after checking told us the vehicle was still available and we can drive to Auburn. Upon our arrival, the sales lady (another person) came to us and we submitted to her our pre-printed papers of the vehicle we liked. She told us to follow her in the lot and after fifteen minutes or so of looking, and asking others she came and told us that she was sorry but the vehicle was sold the day before, but we can look for "other odyssey's" in the lot.We could not believe the level of low quality professionalism to this dealership. We called the CEO of the company to complain, but until today we never heard from him and the ironic thing is, the vehicle is still listed as available on cars.com as of today! What a dealership...

PistolPete1

Sep 23, 2012

What a HORRIBLE experience I've had with this dealership. This happened to me TWICE. Frist, was 2 weeks ago when my wife inquired about a vehicle for sale online. We scheduled an appointment for the following morning. That night the vehicle was sold to another couple which is fine. HOWEVER, we never received a phone call or email letting us know this vehicle was no longer available. We drove 80 miles each way to find out the car was sold and Kayla said she forgot to call us. TERRIBLE...Now, 2 weeks later we see another car online that we're interested in so we call ahead and let them know we will be there in within an hour and a half. We were told they will pull the car out front for us and have it ready. Perfect!!! Well, we drive another 80 miles each way to find out the car isn't to be found. After some investigation they determine that their appraiser took it home. We explained this was the 2nd time this happened and would appreciate the appraiser bringing the car back. They said this won't happen and there was nothing they could do. We explained our displeasure and would NEVER give this dealer a 3rd chance. It's amazing how a dealership this large can have such HORRIBLE CUSTOMER SERVICE. All in all we ended up driving 320 miles for ABSOLUTELY NOTHING!!!! The Internet Sales dept. is hands down the MOST IMPORTANT aspect of a dealership YET Lundgren Honda doesn't see the value of following thru with potential customers.

mgrsmith

Sep 12, 2012

I went to Herb Chambers for an appointment I had set up for a trade in evaluation. They left me waiting for a half hour so I left and went down to Lundgren Honda on my way home. When I walked in I was immediately greeted by Noah Sands. I was upfront with Noah and told him my time was valuable and I knew what I wanted. I wanted the numbers and wanted to see if the numbers I had in my mind could be matched. The provided me with the figures and they were spot on! There was no going back and forth for a "better" deal. They treated me with respect. Noah even went as far as to grab me a water and a few snacks while I waited. This is the second car I have purchased from Lundgren. My first stop will be Lundgren Honda from now on!

Matt Amodeo

Aug 13, 2012

I had an incredibly positive buying experience at Lundgren Honda.I initially was inquiring about the purchase of a new 2012 Honda Civic when Lydia Krog made me aware of a used one that they just received that had only 2,400 miles on it. Initially I was hesitant, but then I realized that it was still a new vehicle, and it had nothing wrong with it. The reason why the previous owner traded it in was because it was just to small to fit the owners needs. Also, the price was substantially less than a new Civic.I met with Dustin Johnson the following day and from that moment on I knew that this was going to be a pleasant purchasing experience. Dustin was very attentive to my concerns and was also extremely knowledgable about the Civic. I had researched the car prior to meeting with him and he pointed out many of the safety features as well as many of the other bells and whistles that come with the car. Also, at no point in time, did he make me feel pressured into making this purchase at all.Dustin would give me periodic follow ups (on his own time, I might add) on how things were going on the Lundgren end of things so I could pick up the car on the day that I was hoping to get it.A pleasant over all purchasing experience. The Civic is awesome and I wouldn't hesitate to go to Lundgren in the future to buy another car.

J&LFlynn

Jul 19, 2012

I can't say enough to explain how happy we were with our buying experience atLundgren Honda. This is the second new vehicle we purchased from them, first a Honda Accord and this time a CRV. I originally worked with Lydia Krog (Internet Supervisor)she answered all my questions,and was very helpful. That evening we went to Lundgren, we were met by Lydia Krog and Dustin Johnson (Sales Consultant). We sat down with Dustin, he asked what we were looking for in a vehicle, then brought a CRV up to the door to show us the vehicle, the "grand tour", inside and out. Dustin was very knowledgable about the Honda Vehicles. Believe me when we say, he went above and beyond. He wasn't pushy, just extremely helpful. Thank you to Lydia and Dustin formaking what could have been a nightmare into a pleasant experience.

davlyn8d

Jul 1, 2012

After visiting three other dealerships, we were surprised at how well we were treated! It was a great first experience! Weell woth the trip! I would and have recommended Neal Latino to others!

fransbaking

Jun 18, 2012

Great experience buying a Honda CERTIFIED used car for nearly $20,000 in Sept. 11. I went in on Friday at 5 and had the car on the road by 10 am on Sat. Justin did up the paperwork and Wes handled the financing.We all shook hands and I was thrilled with my car. The buyer experience was EXCELLENT. I was assured that the car was trouble free and I was sold extended warranties ( for $1400) to boost the coverage even more . I went in for a routine oil change in April when the warning came on. He told me they were too busy to spray a cleaner on the seat to remove a stain . I was informed by the service tech that my tires were nearly bald and at a dangerous level. I had been assured at purchase that the car had been fitted with " good " tires and I would need to do nothing for at least a year. I can understand wear and tear issues but at approx. 10,000 miles of driving, these tires must have been used and low grade at time of purchase. For a $20,000 car I would expect to have been able to drive it for more than 10,000 miles without the tires going bald. The tech person was willing to "fix me up " with a set of new tires for ONLY $1000. When I brought up all my warranties and the Honda certified used car claims, he told me that tires were not a part of that. At purchase I had asked specifically if they had put new tires on the car and was told vaguely , "it's a Honda Certified car" . They were sprayed with gloss to look showroom new. In over 40yrs. of driving and with 9 family vehicles purchased at Lundgren, I have never had "good quality" tires wear out at 10,000 miles. I am disappointed that I was sold a car with tires that wore out in approx. 7 months time. After calling around, I have found other tire dealers who have top end tires for a lot less money, and I have been told that the tires that were on the car when I purchased it must have been very close to the limit for safety.

bluntedoffdro

Jun 2, 2012

Dustin was very helpful in helping find the car I wanted. I was extremely happy with how they treated me and was out with my car the same day.

KathleenW

May 21, 2012

I came into Lundgren and was not so sure I was gonna buy, had a little glitch with sales(person). I expressed my concerns in this area. They changed my salesman and from that point forward - very happy and satisfied with the sale, the service, the follow-up and customer service given and overall am really happy with my car that I'm leasing. The price was good and I feel good in a new, reliable, great looking and performing car.Noah, you turned a not so good buying experience into a hassle free and much more comfortable buying experience. I appreciate your professionalism, the excellent follow-up and true concern for a happy customer, that's all we want in anything we're buying. You made it a possibility for me, and I truly mean that, as I might not have come back. I thank you again, your skills in this arena are unsurpassable, as ACCORDING TO MY STANDARD! (the customer is always top priority and you understand this).Greg, thank you as well, you made sure I signed where all the X's were - that's your job afterall - and your professionalism made the deal "done" as well. Thanks, again. Regards, Kathleen W.

seyed

May 16, 2012

This dealership is doing the business the way that they are your friends. They don't push you to buy from them, which is always done by others and is very annoying, and help you to come up with a right decision based on your budget. My sales person, Noah, is great guy. He did a great job which made him dependable. He acted beyond my expectations, just like a new friend. For instance, he brought all paper works to my place (25 miles more driving) to get my wife's signature, just because she was too tired to go to Lundgren. I strongly recommend Lundgren and I'm happy for doing business with them.

tbab302

May 12, 2012

This was one of the best dealerships that ive ever been to. We were greeted right away when we walked in by Noah Sands. He ended up selling a Honda Civic to me that day. I new what I was looking for but I never knew how easy it would be to get it. It was a five star service. He was an amazing car dealer, Noah made our visit worth the while and it was stress free. Im in love with my car and who knows, maybe ill end up going to this dealership for the rest of my life. Im glad Noah and Westen where there to help us out. Thank you Lundgren Honda and Noah Sands!!

gadzepp

Apr 30, 2012

This visit was my 1st to any Honda dealer. Pleasant, clean, friendly, helpful. Made this purchase very, very easy.I wouls recommend Mr. Sanboeuf to anyone looking to buy a Honda.

Doug K

Feb 25, 2012

I found everyone I talked with at Lundgren Honda to be very accommodating. I started my search for a new car on the recommendation of friends, Andy and Nancey Mott who said I should try Lundgren because they had bought a car there a few years ago and had a good experience. Never having a "good experience" at a car dealership I was skeptical so I thought I would begin my search on the internet. After filling in my choices for a new car I was directed to Lundgren for a quote. I received e-mails from Justin and Sara and made an appointment to come in to look at a CRV. My first concern was would I fit into a CRV. Being 6'4" I found there was plenty of leg and head room. So far so good. At this time I was introduced to Peter who sat and talked with me about all the features in the new CRV. We then took a test drive and all the while Peter answered all of my questions, I found him to be very knowledgeable and patient. Since I came in on the last day of a sale I experienced a little pressure to buy, but nothing like my experiences at other dealers, that was different. The price for my new CRV was OK, a little higher than I would have liked and the trade in value of my F250 was a little lower than I would have liked but I feel both were close to my expectations.I did not have to play the usual price games that you play at most dealers and that was different and much less stressful than my past experiences at other dealers!So I would recommend Lundgren to others. Was it a "good experience"? Well it wasn't great but it wasn't bad, so I would say it was good and if there was a (very good) selection in the survey I would lean towards that. I do not think that when you spend this much money on a new car will it ever be great. Good experience, but not great.I should also thank Wes for his help navigating all the paper work and whoever did all the running around to get the car registered, a big help, Thanks.

beckyd13

Feb 22, 2012

I had a wonderful experience buying a new car at Lungren Honda in Auburn this President's Day weekend. I got a great price for the car, what I expected for my trade in and qualified for a great interest rate. Peter Depierri, Wes Schofield and Christine Comeau made the experience painless! I was greeted right away, was able to test drive a car and given the space and time I needed to make important decisions regarding what I was going to purchase. I ultimately upgraded to a different model and the staff were patient and helpful in answering all my questions.

postal249623

Feb 16, 2012

I have bought many cars and it is usually a best two out of three fall wrestling match to get a fair price on the new vehicle and the trade in. That was not the case with Lundgren or with the salesman Peter Deperri. Easiest car purchse I ever made.I signed the papers on Sunday afternoon and was able to pick up my new car late Monday afternoon.The salesman Peter Depeirre, spent allot of time reviewing the features of the car with my wife and I.I would reccomend this dealership in the future to both friends and family.

johnblittle

Feb 11, 2012

Peter DePierri made the process of buying and taking delivery of my new Honda Civic Hybrid completely smooth and pleasant. He's a professional and I would recommend him to any one looking to buy a Honda. I also appreciate Lundgren Honda's low-pressure approach and competitive pricing on new car sales. They treat their customers right and generate a lot of customer loyalty in this area.

apcjb

Feb 8, 2012

I received great customer service from Neal at Lundgren Honda of Auburn. I bought a used accord for myself, and was ready to purchase when he pointed out a blemish in the rear bumper. They worked with me to have this repaired and were very open and honest about it. Kudos! I will purchasing another vehicle for my wife in the coming months and will be sure to return!

chrismorse

Feb 3, 2012

Great dealership, dealt with some great people and had a reasonable price for what was fixed on my car. Thanks Lundgren. Jess Lenahan was a great representative to deal with.

MZolad

Jan 30, 2012

I have been doing business with Lundgren Honda for several years. I like the 'no pressure' sales approach. The sales people and the business manager are cordial, efficient and well informed. I have purchased several cars at this dealership and have had each of them serviced exclusively by the Lundgren Honda Service Department even though other Honda Dealerships are closer to my home. The service is excellent. I feel confident that whatever the service department recommends is exactly what is needed at time as a repair or maintenance on my car. I also appreciate the fact that the service department always makes room for an emergency repair visit - no appointment is necessary and if needed a free loaner car is available.

marcel13

Jan 16, 2012

My daughter and I went to trade in her car. We had stopped at another car dealership spent about an hour or more and we ended walking out. So we went to Honda, right from the time we were greeted I know this was going to be a much eaiser process. I was right we found a better car and we were much happier with the people that we came in contact with. Everyone was helpful and friendly I will go back to this dealer ship. I also hope that Neal is still there he was every helpfull

filmlady

Jan 14, 2012

Great experience getting a new car, especially since I was armed in advance with a Consumer Reports' Dealer Agreement to purchase a Honda Pilot. There was NO price haggling as a result, and we got a 2012 Pilot for less $ than we paid at the same dealership in 2005 (for a new Pilot that had the same trim level!) This is the third vehicle we've gotten from Lundgren, and I've been happy with this dealership. Good service, and they don't talk down to women.

edge540

Dec 27, 2011

My wife and I had been car shopping and meeting some real pushy salesman. When we walked into this dealership we met Neil. He was honest, helpful and not pushy at all. The place was clean, neat and every employee that walked by us said hello, smiled and made sure we were being taken care of. It is a no-haggle dealership and Neil gave us a written quote without even asking. We told him we had two other cars to drive that day and he allowed us to walk out the door without following us and giving us the typical salesman BS. We ended up following in love with the CRV and came back to Lundgren. They gave us only $500 less than what we were expecting for our trade right off the bat. The paperwork process was smooth and uneventful. My wife and I walked out of there stunned and said, "That was the easiest smoothest stress free experience we've ever had buying a car." We couldn't believe it. The dealership bumped the warranty up to 7yr/100K miles as part of the package and has 21 loaner vehicles to use while your car is being serviced. Because this is a no haggle dealership, you may be able to find a car for a few dollars less here and there but, that may mean that the other dealership is just going to give you a few dollars less for your trade, who knows? As for me, I'm looking for a stress free experience JUST AS IT SHOULD BE! In my opinion, it should be just like buying a shirt where each person walking in pays the same price. As long as Lundgren keeps this level of service and low pressure sales, we will be customers for life. J & D White

sathota

Dec 24, 2011

i Bought My 2012 CR-V , This is the best experience i ever had they were open clear and not pushy , every one starting from sales to finance to floor manager every one was great , and i like the way they follow up with you. i would definetly recomend to all my friends who ever want to buy. i had a minimum interaction with service department which was great as well.Sales : PeterManager on floor : JustinFinance : GregThanks to all Those guys-Sudheer

wcomo

Nov 7, 2011

My experience with Lundgren Honda was absolutely amazing. Lydia from the Internet department was very responsive, gave me a bottom line price via e-mail, and never hounded me via phone like so many other dealerships did. I found other dealerships would give a vague internet price quote and told me to call them for more information. Lundgren was haggle-free from day 1 and a pleasure to deal with. Lydia went above and beyond answering numerous questions from me, as I switched my focus from one model to another to another. She was always very helpful and professional. Rick on the sales floor helped me with the test drives and my trade in appraisal. He too was a pleasure to work with and very helpful. Greg Dietz in Financing was also great, he clearly explained the dealership's money back warranty and made signing all the papers quick and easy. I would definitely recommend this dealership, they had the lowest prices around and are very easy to deal with!!!

blberube05

Nov 6, 2011

Lundgren honda was very friendly and very helpful when it came to helping us buy 1 used car and one new lease. they worked extremely hard to get us into two great vechiles that fit our budget. this is my favorite dealership.

jcrokicki

Nov 6, 2011

Chelsea was a great help in "guiding" me through my new car purchase. She answered all of my questions thoroughly and promptly. She knew her stuff! Gladly work with her again on purchasing a new vehicle!

themann1167

Nov 4, 2011

Dealership went above and beyond in terms of delivering the vehicle in a quick manner when there was a major power outage. Price was great, no haggling, sales rep hand walked in the registration materials to the registry.

June61468

Oct 31, 2011

I had visited another dealership (not Honda) a month previous to my purchase and I had such a bad experience that I was afraid to continue my search for a new vehicle. One day a friend at work recommended the Honda name, so I figured I would give my search another try. The closest Honda dealership to me is Lundgren Honda in Auburn MA, and that's when I met Neal Latino, who changed my whole outlook on car salesmen. He was not pushy whatsoever, very caring to my needs, very informative, extremely kind, patient, and actually funny, in a nut shell, everything opposite of what you think about car salesmen. He made my new car buying experience an enjoyable one. After my purchase, over the following week, any issues or concerns that I had he took the time out to answer my questions and did not make me feel like I was being a bother, he was very helpful. I would highly recommend Neal Latino to anyone who is looking to purchase a Honda at Lundgren in Auburn. J.D.

jettanation

Oct 28, 2011

From the moment I walked thru the door the sales staff was very accomodating. Neil Latino was honest, respectful and answered any question I threw at him. By far the best dealership around Massachusetts. A+++

Anita Collins

Oct 27, 2011

I had always found car shopping experience intimidating until I met Neal Latino at Lundgren Honda. It was astonishing to find someone in the car sales industry who was genuinely concerned with my best interest. Neal was very knowledgeable, honest, and very patient in helping me arrive at a decision that would best meet my needs. I highly recommend this dealership and Neal Latino in particular. He is a real gem!A. Collins

carol roseberry

Oct 18, 2011

Our entire experience with Neil and Lundgren Honda in general was excellent. Not only do they offer a top-rated product, but it was done without pressure; friendly, comfortable service and easy to understand pricing was part of the package. Our car was ready when stated, registered, clean and every detail gone over clearly and throughly. I would not hesitate to recommend both our salesman and your dealership.

barrett25

Oct 16, 2011

This is our third visit to Lundgren Honda and we continue to be completely satisfied with the service and culture of the dealership. Friendly and efficient! Peter was a pleasure to deal with and we would recommend him highly. Thank you!

carroll86

Sep 19, 2011

My experience at Lundgren was second to none. After looking at several dealerships, including 2 other Honda dealerships, it was refreshing dealing with Neal Latino. From the time my husband and I stepped on the lot we never felt pressured. Neal was helpful showing us used and new cars. Lundgren had the best deals out there without having to hassle about prices. We ended up with a new Honda Civic....Thank you Lundgren and Neil for making car shopping easy!

rmdelude

Aug 29, 2011

I deceided to have my service done at Lundgren because it was much closer for me and I had a lot of erands to get done on my day off. However wish I would have gone back to my dealer. I had bought the Sentinel package (ex package that includes all oil changes) when I purchased my new 2011 Pilot and have only had one oil change up until today! They argued with me saying it "states in black in white oil changes are not included!" My service rep even had the Warrenty specialist Amy look and was sure that I was not covered! Im not sure if the service I received was due to the fact I did not buy my car there. However, I was willing to give them my business with service, which they will never get again. I will drive the extra 20min out of my way! Also, when I checked out I had asked them if they received the fax from my dealer whom looked up my service agreement and they just blew me off! Oh and the last time I knew when you bring your vehicle in for service with a dealer, they wash and vaccum the vehicle....Well they didn't! I guess I just expected the service I have been treated with at my dealer, and the kicker is they weren't even busy, so its not like they were rushing trying to get a quick oil change and tire rotation done and the next car in! Oh well...

grosserica

Aug 23, 2011

This is the first Honda we have ever owned and first time visiting this dealership. Extremely pleased with the honesty and knowledge of salesperson, Neal Latino. Let us test drive the vehicle without him. Gave bottom line price immediately with no haggling and no pressure. Received fair trade-in value on our 1999 Ford pickup truck. Highly recommend Neal as well as the dealership.Weston Schofield was very helpful and knowledgeable about the financing and warranty options.

nicolepeace

Aug 15, 2011

Lundgren was our third dealership stop on the hunt for a "new" used car. Immediately we were struck by the professional and no-pressure approach to car sales - what a refreshing change! Our salesman, Neal Latino, took the time to discuss with us what we were looking for BEFORE walking the lot, a nice departure from the meandering, pressured sales pitches elsewhere. After we discussed what we wanted and sorted through their used cars online, we looked at a few and test drove two cars. Neal encouraged us to do their 24-hour test drive, which turned out to be a great option. It gave me an opportunity to see how the car handled in my everyday routine, what it was like to parallel park, and to discover features I didn't notice on the brief test drive. By the next day I knew that this was the car I wanted, and that I wanted to buy it from Lundgren. The whole process was seamless - every step just fell into place. Neal was incredibly attentive and helpful in the process, even giving us his cell phone number to call with any questions, of which, invariably, I had many. He promptly answered every inquiry with exemplary professionalism, knowledge, and sense of humor. The price of the car was better than any other place we looked, but even if it hadn't been, the customer service alone would keep me going back to Lundgren. My dread of the process of buying a car was quickly supplanted by sheer awe and happiness that it could be this easy and enjoyable. I plan to return to Lundgren for my next car purchase and highly recommend working with Neal to find your perfect car.

sidgonzo

Aug 8, 2011

We had a great experience at Lundgren. We worked with Neal Latino who was top rate. No pressure, listens and knows his stuff. If you are looking to buy a quality car and enjoy the experience, visit Neal and Lundgren. They make buying a car what it should be - fun, enjoyable and you don't walk out the door wondering if you were ripped off. We will be back next time!

Laurie Rieser

Jul 27, 2011

I just purchased a new Honda Civic at Lungren Honda of Auburn, MA. I have to say it was the MOST pleasant experience I have ever had in purchasing a new car. The employees and customer service are Top Notch and if I could rate the experience higher I would! Kayla Healy was wonderful, very professional and informative of all my questions and needs. My husband and I both look forward to working with them in the future!

cat49kim

Jul 18, 2011

when i showed up to test drive a car they said it was time to close,but peter took me out anyway.i never felt rushed.he was very helpful and i never felt pressured.ivisited other deaerships the next day,but when i was leaving it felt like i was being dismissed because i wasn't buying on the spot.didn't feel that way when i left peter.i went back the next day and leased my honda crv.it was a great experience

abbicushing

Jul 10, 2011

I had been searching for a car for several months online and at dealerships. I found a car I thought I would like to try and e-mailed the Auburn site. Within minutes of sending the e-mail Lydia called me! I was amazed at how qucikly they responed. I explained that I lived in Greenfield and the car I owned would not make the trip to Auburn. She was willing to transfer a car to the Greenfield location for me to test drive. Minutes after I hung up with her the Greenfield location called me. The car was going to be transfered in a couple of days. I continued to go to other dealerships looking. I decided to stop into Lundgren in Greenfield and met with a sales man (I think his name is Greg) on his day off! He was great to deal with we had a few laughs and I test drove a Nissan Altima. At this time I thought that I wanted a Toyota Camery and had found one at another dealer, so I continued on my search. Greg was going to keep me updated about the transfer of the Honda I wanted to look at from Auburn. The next day I found a ride from a friend to the Auburn location. I called ahead at 8:30 am to let them know I would be coming down. They had the exact same Toyota I looked at at the other dealer in Greenfield for the same price but 30,000 less miles. I stopped at yet another dealer on the way and for lunch and ended up in Auburn several hours after I told them I would be there with my friend her 2yr old daughter and my 2yr old daughter. There was a great playroom for them to hang out in while I looked around. This dealership I found to be very family/kid friendly. Which was very important to me. Russ was great about everything. It was his day off but he hung around waiting for me anyway! When I got there he had the Toyota all ready for me and I decided that I needed to drive a Honda Accord before I could confirm that I wanted the Toyota. We walked the lot and I found a beautiful 2008 Honda Accord in a dark grey (color was very important to me LOL). Russ and I took it for a test drive and I fell in LOVE with it. It rode so smooth and handled extreemly well (even when we almost missed our exit LOL). Russ and I had great conversations and many laughs! I decided this was the car for me. It was late in the afternoon and I did not have my plates with me to transfer them to the new car. So I had to return the next day (Saturday) to pick up the car. I did not know how I was going to make it back to Auburn as I live 70+ miles away and did not have a ride or a reliable car. Russ took care of it for me! He sent a car and driver to pick me up the next morning. Jerry my driver was awesome! Again, we had great conversation and many laughs! When I got back to Auburn I had to wait for Russ to show up. I must admit I was a little annoyed that I had to wait until he showed up with my car but he had a big surprise! He had put an automatic car starter in my new car an no extra charge!!!! I was so surprised and happy (and felt a little bad that I was annoyed LOL)!!!!! I have NO regrets about the car I choose or the price I paid or the dealership I went through! Overall I found Lundgren Honda both in Auburn and Greenfield to be friendly and great to work with. They have great cars and great prices and they worked hard for me. I would absoultely reccomend them to anyone looking for a car. I have already posted a great review with pictures of my new car on Facebook! If I ever needed/wanted to buy another car I would definately go to Lundgren Honda first!

Bruce99

Jul 7, 2011

I was looking for a used car and had visited many dealers in the area.Jasmine spent a lot of her time taking me to the other site and test driving vehicles that caught my eye.There was no pressure at all dealing with her.When I decided what I wanted she sat me down and went over the manual with me and answered any questions I might have.I have never had a sales person have so much patience as she has.When it was time for the trade in Chris gave me a very reasonable amount for my older vehicle and he also will bend over backwards to make sure everything is to your liking. I will definetly deal with Lundgren in the future,and refer anyone looking for an automobile to them.

nlongton

Jun 30, 2011

I love my new 2011 CRV EXL. At the time I began looking at this dealership, I wasn't sure what car I wanted. Neal Latino was a wealth of knowledge of each vehicle, and was patient with me as I weighed each option. I never felt pressured to buy, and he answered each of my questions with ease. I wouldn't hesitate to recommend Mr. Latino to a friend.

RICHELIB

Jun 29, 2011

I was referred to LUNGREN HONDA by a neighbor. Her future son-in-law is the finance manager at LUNGREN. The facility is customer-friendly. All staff members speak to you. The female sales person (Chelsea Swift) was both knowledgeable and professional in her behavior. I have own Honda vehicles since February 1994. I leased a 1994 Honda Accord EX for approx. 8 years until April 2002. No problems with this car. I owned a 2002 Acura RSX from April 2002 thru April 2011. This car was in an accident. No injury to me. I sold the car car for salvage value. Used that money as a downpayment on the 2011 Honda Civic LX that I bought from LUNDGREN HONDA in April 2011. I did not have transportation to get to LUNDGREN HONDA in Auburn,Massachusetts. Approx. 25 miles. Chelsea Swift came to Marlborough, Massachusetts to pick me up. LUNDGREN HONDA was the only Honda dealership which I visited. You only get one chance to make a good first impression. I bought the 2011 Honda Civic LX the morning of Thursday-April 28th, 2011. Drove home in the new car that afternoon.A very pleased and satisfied customer.

smachado31

Jun 27, 2011

They live up to the no pressure sales. I gave them my exact financial situation, told them what kind of car i saw myself in, and they did everything they could to make it happen for me. It was a very easy, comfortable purchase for me. And the rapport among the employees is very comforting as well. They all worked together, and if one person was off for the day, someone else was more than happy to help me out.

williamgibree

Jun 25, 2011

My wife and I had bought many new cars in our life, but were never treated as well as we were by the people of Lundgren Honda. Our sales person was Chelsea Swift. She was very helpful, courteous, and knowledgable. She made us feel very comfortable with what in the wrong hands can be a stressful event. The Business Manager who handled the finance part of the deal was Weston Schofield he was Just as polite and helpful as our sales person, and he also made the experience a pleasant one, as it should be. I would recommend anyone considering purchasing a Honda to put Lundgren Honda at the very top of their list.Bill Gibree

algatto67

Jun 24, 2011

First I want to say, I (normally)hate car shopping. I have been searching for months on and off for a used car. My husband recommended that I contact Neil directly because he has purchased from him in the past. A quick visit with Neil and I was test driving 2 cars. The 2nd was not a Honda but a car they had just taken in on trade. I took for a ride and Neil suggested a do a 24 hour test drive to make sure this was the car for me. My husband took it for a ride and so did a friend. The next day I purchased the vehicle. They gave me a resonable amount for my trade in and the price of the purchase vehicle was also reasonable. The entire experience was very easy and everyone (including the finance person) was very friendly. I would (without a doubt) recommend everyone to call Neil if they are shopping for a car.

avguy3

Jun 22, 2011

I have given this rating because Neal Latino did such a great job. He was an absolute pleasure to work with. Super friendly, right on top of everything, very accomodating. I can't say enough good things about him. He made the whole experience much easier than I thought it was going to be. I had an extremely limited amount of time to purchase and drive away with a used vehicle and he was super-fast.

Ann Marie D.

Jun 21, 2011

My situation was a very complicated and difficult one and Mr.Peter DePierri walked me through the process effortlessly. His professionalism and compassion was greatly appreciated, something I have never experienced with any car dealership before Lundgren Honda.Mr. Justin Desautels explained thoroughly the financial aspects and worked very hard to get me a great rate....Thank you Lundgren Honda...I have recommemded you guys to my family and friends!!!!!

bibillou

Jun 16, 2011

I got my car stolen a week and I was in need of another car. I got to the dealership and Jasmine made this painful experience pleasent for me. She was very patient. I did not know what I was looking for or the features in a car. She took her time explaining to me the differences between the different models and helped me find the best car for me. Craig and her were very patient even when I made a last minute change in the car I had chosen. They switched the paperwork for me without any problem. I was very happy! As of today I am enjoying my car and I do not regret coming to Lundgren honda.

happybuyerlundgren

Jun 14, 2011

I went in for a routing oil change for my wife's vehicle and while I was there Neal Latino helped me look at some new cars. He explained the one price philosophy that they don't start high like most dealers but instead give the best price right up front. I liked that! Neal answered all my questions and seems to have been there the longest out of all the staff. I would recommend Neal to anyone looking for a new or pre-owned vehicle. Neal and his twin, Jeffy, make a car buying experience an enjoyment.

cpulliam

Jun 10, 2011

Len Robinson and Lundgren Honda provided an incredibly positive and easy car shopping experience. Most importantly, they treated me like a valued customer. (Unlike other dealers I visited, who were more interested in selling me the car that was right for them than the car that was right for me.)Len was friendly, helpful, and knowledgeable. He made every effort to show me any inventory that fit my needs, even driving to the satellite lot to look at additional cars and calling me when a car unexpectedly became available for a test drive. Len was a complete pleasure to work with.I bought a high-quality, low-mileage car at a very reasonable price. Greg Dietz ensured that I got a good finance rate - even better than I had anticipated. Overall, I highly recommend Lundgren Honda to other shoppers and would be happy to use them again in the future.

ppinzon

Jun 9, 2011

This was probably the best experience I've had buying a car. Jasmine was very friendly and very understanding of my situation and she was never pushy. She was very patient with me and my family, even though we kept changing the car I was going to purchase. At the end she sat patiently with us during the whole paperwork and even though it lasted a couple of hours she was charming and kept entertaining us. The managers were very nice as well and gave me a good deal on the car and a very reasonable price for my trade in. I would recommend buying a car from this Honda dealership and especially I would recommend Jasmine as the seller.

anniie92

Jun 7, 2011

It was great working with Chelsea Swift (our sales consultant), she was extremely friendly and made it her first priority to find the right car for me and she did. She met all my expectations as to what type of car I wanted and at the right price. Greg Dietz was also extremely helpful as well. He worked diligently to get the loan I wanted at a great rate. Greg and Chelsea gave me a great experience purchasing my vehicle, and I would definitely deal with them both and the company again.

Lgr3078

May 25, 2011

Everyone I worked with at Lundgren was extremely friendly and helpful. It was my first time buying a new car, and I felt like I was treated very fairly and respectfully. Jasmine frequently followed up with me during and after the process, and always responded to my questions quickly.

JDenning

May 22, 2011

I was attracted to this dealer because of the prompt reply to my E-mail about a car that was at their location. The car, sales price and trade-in amount were all I couldask for. The salesman was friendly and made the purchase a pleasant experience. I recommend this dealership as a good place to do business.

LizBove

May 19, 2011

Neal Latino is an exceptional sales person at a great dealership. He listened to my needs and helped me find the right car with the safety features I was looking for. He went above and beyond in many ways: First, he knew I was willing to buy the car they had in stock due to time constraints, but that I preferred a different color. He searched for my preference and had that one delivered from another dealer. Secondly, he knew I was going to be losing my company car a few days before I could take ownership of the new car. Within hours he arranged for me to have a loaner car to use while I waited for the new car. It was only over a weekend, but it made all the difference in the world! Third, he arranged for my insurance to be adjusted to reflect the new car. He did this so quickly that my insurance agent had all the information long before I called to give them the update. Throughout the process, he quickly and efficiently answered all my phone calls and helped me with the car buying process. He was a delight to work with and I would recommend him to anyone looking to buy a car. Everyone else we worked with at Lundgren was very helpful, friendly, and were not high-pressure in the least. I am confident that I got a great car at a dealership that cared about making sure I was happy with my purchase.

trmelchi

May 18, 2011

I spent half a day at Lundgren Honda to purchase a used Pilot. I test drove the automobile, negotiated with the salesperson, got a trade-in value for my car and did all the paperwork associated with financing the purchase. The next day, I was told the car I "purchased" had already been sold. I wrote a letter of complaint to Patrick Lundgren but got no response until I also wrote to the owner of the company, Honda Motors Corporation in California, the BBB and the Attorney General. 3 months later they are still taking their time responding to me. Check out the BBB and other reviews of this dealership - they aren't good. Do yourself a favor and STAY AWAY!

maineblackbear02

May 17, 2011

We had a great experience with everyone at Lundgren. There was no pressure, but everyone was there to help. Neal did a great job helping us out with the purchase and addressed all of our concerns. Wes helped us find a great interest rate on a loan and went the extra mile to take care of the car registration across state lines. I would definately reccomend them to friends and family.

sam falcone

May 17, 2011

jasmine and justin laplante could not have been any better too me made me come back and buy a new car this dealership is one of the best i have ever done business wiht thank you lungren honda i brought my friend too lungren honda and he also bought a new honda SAM FALCONE

scubapals

May 10, 2011

This was the easiest car buying experience I have ever had. No pressure, incredibly helpful. Neal took time to explain my new vehicle and even set up my cell phone as Bluetooth device. Customer service is obviously important to Lundgren Honda. Thank you

RICHELIB

Apr 28, 2011

I have been buying new cars since 1967. I contacted LUNGREN HONDA via the internet after I decided that I wanted to buy a HONDA. My car was in an accident. I sold it for salvage value. LUNDGREN picked me up. At the dealership the buying process was easy. Everything was done in-house, even the license plates. It was the most professional,non-pressure, friendly new car purchase that I have had over the 44 years.

Stephen p Graham

Apr 28, 2011

Appreciate the low key approach and helpfulness of all the people we contacted. The price of the vehicle is on their board so it is not a surprise. You don't have to play the games many dealers put you through. This was the major reason I chose the dealership.

didong

Apr 20, 2011

The service from Peter and Lundgren Honda was great.Peter was effiecient and professional.The car was clean and ready for pickupPeter also arranged to meet me earlier than the normal start time to pick up the automobile.The business manager was easy to deal with and very efficient in processing the paperworkThe no-hagle pricing structure is also helpful

Ssaboston

Apr 17, 2011

Thank you for your great approach to selling. We could tell right away that we would get great service and no pressure. Jasmine was fantastic and friendly. It was a great family atmosphere where we could take the time to try as many cars as we needed to get the right one! Thanks again--Hart Family

alidz777

Apr 16, 2011

Buying a vehicle can be very difficult but Lundgren Honda made my experience so easy and pleasant. I am very happy with the purchase I made and very satisfied with the service and staff who were very helpful in answering all my questions and meeting my needs. Thank you all at Lungren Honda especially Jasmine who was so nice and pleasant!!

ipetebro

Apr 12, 2011

This is our second new Honda purchase and our first from Lundgren. This was by far the easiest, stress and pressure free purchase we have experienced to date. The price was right and we got a very fair price for our trade. We would highly recommend that you go see Chelsea for a great car purchase experience. She was very professional, courteous and very knowledgeable in the car she sold us.

josigirl77

Apr 5, 2011

This is definitely a hassle free dealership. I am very satisfied with the way I was treated, the staff was great an had good communication back and forth. Jasmine answered all my questions and also gave me a front to back explination on the car I bought. I test drove it and she explained what all the features of the car were and thoroughly went over anything else I may have had questions on. i will continue to recommend you guys for sure.

rseega

Apr 2, 2011

This is the fourth car that I have purchased from Lundgren. They are absolutely first class in sales and service. Pete DiPierri made this the easiest, smoothest, and pleasant car buying experience possible. The service at the dealership is impeccable. It is reasonably priced and I feel that I get exactly the amount of service that is required, without any attempt to sell more.

bdiaz3030

Apr 2, 2011

Jasmine Mercado was very nice and proffesional treated us with respect and was very straight foward. Same with Weston Schofield. There was no type of force to buy the car or trickery. Jasmine and Wes diserve sometype of award for there help and hard work in selling the car. Jasmine did not give up on showing us cars she really knows how to do buisness. Wes helped us so much with the financial part he did an excellent job. We would recommend anyone to go to these two Buisness sales and financial consultants. Brian DiazJeanette Gonzalez

waltwheeler

Mar 29, 2011

I have never posted a review but I felt compelled to share my recent experience. When my wife's 15 year old car drew it's last breath, we needed to do something quickly. Living in Auburn we had a Honda dealership a mile from our home and decided to check it out. Feeling apprehensive since we didn't know what to expect, we were pleasantly surprised to find that the buying process was so easy. Our salesperson, Russ Houle, was outstanding. He was a great listener and after asking all the right questions, made arrangements to bring in a 2008 Civic Hybrid from their Greenfield dealership. I was able to test drive it for two days before making a decision. Both my wife and I fell in love with it. Russ and general manager, Don McKuen, are two of the most genuine people that you can ever hope to meet. I would highly reccommend them and will be singing their praises for a long time to come.

Jaman

Mar 22, 2011

Our experience with Mr. DePierri and Mr. Schofield at Lundren Honda was wonderful.I needed an inexpensive reliable car due to my Husbands illness. After speaking withMr. DePierri we decided that a lease would be a better option. Mr. DePierri is very knowledgable about his vehicles and leasing/purchasing information as was Mr. Schofield. We were treated with kindness and respect. We are happy to say we are leasing a 2011 Honda Civic and it is beautiful. I would highly recommend Lundgren Honda for a dealership and I am looking forward to doing business in the service department.

fsshih

Mar 15, 2011

Overall Lungren honda offers the best price around on their new vehicles. Jasmine the salesperson is really nice and helpful to work with, takes her time to go over everything with you, and Justin at the business office reviews all financing and warranty options with me and offer me the best deal, makes this purchase a pleasurable experience.

titocat

Mar 13, 2011

positive experience from start to finish.I had dealt with another larger dealer in thearea, which was a totally negative experience. At Lundgren, I never felt pressured, no "sharks" attacking me the minute I got out of my car, was treated quite nicely.Peter was great, even calling me and coming in when I knew it was his day off.Wes in financing was wonderful as well, explaining all the details. At this dealer, Inever felt like I was being "taken for a ride"-pun intended. Also, I had done some research, and shopped around a bit, and their price was good also. I highly recommend Lundgren Honda!!

ss923

Mar 7, 2011

Walking into Lundgren from the start, I never felt like I would be forced into a purchase. Jonathan Mason was very friendly and took the time to answer all of my questions, including some I asked via e-mail; he always responded very promptly. He was courteous, and I never felt pressured or rushed during the car-buying process. Jonathan ensured that I was able to get the best financing available, and he followed up to make sure I was satisfied even after picking up my vehicle. From start to finish, purchasing my car was a good experience.

marilee88

Mar 2, 2011

i came in looking to lease a vehicle, ended up purchasing my beautiful car. they took very good care of my needs and helped me choose what was reliable and affordable. i appreciate everything they did for me to get my car in such short time, and thats why i rate them all 5 stars.

PaulaC

Mar 1, 2011

From the time I walked into the dealership to the time I left, I was taken care of. Peter DePierri was very knowledgeable about the hybrid cars that I was interested in and although it was near closing no one made me feel like I had to be rushed so the dealership could close for the night. Weston Schofield called me when financing had been obtained and he was very patient and helpful with my questions when I was signing the paperwork. Peter DePierri made sure I was able to transfer the contents from my trade in to the new Insight, walked me through the new settings and made sure I had all the information I needed before I drove home. I was very pleased with the pleasant and courteous manner of the sales and finance professionals. Lundgren Honda of Auburn will be my choice in a dealership for years to come.

masonflagg

Feb 26, 2011

It was a very easy process.Jasmine Mercado assisted me in buying a new Honda CRV. I was in and out of there in a short period of time. I would recommend Lundgren Honda to my relatives and friends. The staff at the dealer were very generous and kind to me. I am very happy with my new Honda CRV, it was the best choice. They made sure they filled up my gas tank before I left.

Mark Livsey

Feb 20, 2011

Great dealer. Peter DePerri was an ecepotinal saleman, every knowledgeable about the vehicle we were interested in buying. The dealership had great financing opportunity's The building is fantastic, great service area, nice customer lounge and free coffee.

gnadeau

Feb 13, 2011

Neil Latino has gone beyond to make my daughter's first experience of buying a car very easy and comfortable. Three months after she owned her accord, she decided it was getting to dirty for her,he went out of his way to get my daughter's car cleaned and waxed after even though the coupon has expired. He has always responded quickly to her emails to answer any questions she might have. I would recommend this dealership to anyone.

ISABEL TORRES

Feb 11, 2011

Jasmine was a great sales person, I would recommend Lundgren Honda to my relatives and friends. The staff at the dealer were very generous and kind to my family. i am very happy with my new Honda CRV, it was the best choice I ever chose. They even picked me up at home and drop me off when I picked up my vehicle.

dinhyen

Feb 10, 2011

I was drawn to Lundgren Honda for their promise of a pressure-free, no-haggling experience. I was not disappointed. Everything was as advertised and more. Their pricing is very good, but more importantly what you see is what you get. There are no strings or conditions attached. The staff were very courteous and helpful. At no point was I ever pressured into something I didn't want. I worked with Glenn in sales. He was attentive, patient, knowledgeable and has a vast wealth of useful information at his fingertips. It's not at all surprising given his high-tech background. I thought we developed quite a bit of rapport, as I have a similar background. I was impressed enough that I decided to make a purchase on the spot on my first visit after my first test drive.When buying a car, I don't have the time or inclination to be involved in a drawn-out, back-and-forth process. Lundgren Honda is a refreshing, pleasant surprise. After working with them, I'm left to wonder why all car dealers can't operate like this. Without a doubt I would recommend them to anyone.

joeyjam

Jan 29, 2011

My Mom wante a new vehicle and I called Neal Latino at Lundgren Honda in Aubun, MA. His professionalism is second to non. She had visited another dealer in Dartmouth and was not treated with half the patients that Neal exhibited. The no non sense pricing put her and I at ease do to not dealing with the run around. Totally satisfied with the overall experience at Lundgren and with Neal Latino. In fact I have already sent someone there to buy a car and she will be taking delivery on Sunday Jan 30, 2011.Neal Thanks so much for all that you do!

redsox09

Jan 24, 2011

This is the Honda dealer to go to. Not the biggest in the area but by far the best. They offer no haggle pricing and it's not a trick. No pressure environment with all the pricing up on the wall. This dealer hasn't forgotten what customer service means. Jonathan was great and answered all our questions. Great waiting area for service appts. Free snacks and drinks not just free coffee and a business center if you need to get some work done. Give them a try if your looking for a Honda.

Deb Gonyea

Jan 24, 2011

I walked into this dealership with the intention to just drive a Honda CRV to see if it might be the next car I would purchase. I knew I was in no hurry to buy and really wanted to shop around. I approached a man named Neil Latino. He walked around the lot with me and let me take a drive in one of there many used Honda CRV's. I was so impressed with not only the vehichle but with Neil. He made me feel so comfortable and I instantly felt very trusting of him.. Low and behold, I purchased my 1st Honda within a few hours.. Thanks Neil, I love my new car and I love how easy everything went..Buying a car doesnt have to be stressful! Thanks again Lundgren....

tvalentine

Jan 24, 2011

I would recomend this dealer to anyone that is looking for a new or used car. Neal was very professional and easy to deal with. There was no hassle when it came to the price, I did my research on the Honda Accord before arriving at Lundgren and they were actually a few hundred lower than I was expecting. My overall experience was a great one. The other staff was very helpful and were all easy to deal with as well.Thank you for such an easy and great experience!!!

jauwarter

Jan 11, 2011

The reason as to why I rated Lundgren Honda a perfect 5 is because they had shown absolutely fantastic customer service. Me and my girlfriend walked in on a Sunday night, around 5:15pm, and asked if they were still open. Weston said "Unfortunately we are closed but what are you looking for, maybe I can help you out". Mind you, he has his brief case in hand with jacket and hat on, ready to go out the door. We let him know that we were interested in a great deal we had seen online to lease a 2011 Honda Civic LX.... $0 down and Lundgren made the first month's payment. Weston offered to stay and have us fill out the paperwork to see if it would be available. I came back the next day for a test drive and to fill out the remainder of the paperwork. Weston introduced me to Neal, my salesman.Neal was great! He took me on my test drive and helped me get the best deal. I literally walked out of there without having to pay a dime until the following month. He made it so I could make monthly payments of $220/month and it included taxes, title, payments, registration, my plates and an exterior/interior vehicle appearance protection program that covers any dents, dings, stains or tears in or on the vehicle.I have never had such a satisfying experience with a car sale as I have had with them and I currently have three vehicles and have had 5 others in the past. I plan on recommending them to anyone interested in making a car sale and I will go back to them for all of my future vehicular needs.

jwilson1114

Jan 10, 2011

I am very pleased with my new honda fit! I knew that i wanted a small new car and my family members have all bought their cars from Honda on rt 20. When I came in i was helped right away and was able to test drive the car i had my eye on. After the test drive i was in love with the Fit. Jon Mason, the sales guy was great to work with and made my first new car purchase easy and care free. i have found it very easy to contact him when i had a question and feel that shall i ever have any questions i will be helped asap. Im so happy to have my first Honda!

83ocean

Jan 10, 2011

Jon's help was invaluable when we visited Lundgren to look at used cars for a new teen driver. He clearly and succinctly explained the option of leasing a new Civic.He followed all of our instructions for preparing the car and paperwork for delivery. He did everything to accommodate our schedule including coming to the dealership on his day off!

pl0510

Jan 9, 2011

We definitely recommend Lundgren, we've purchased our second Honda there, we knew it was the place to go to. It is so well kept, so friendly including room for children. No wonder they are always busy but service is fast !!! Loisann helped us so much, offered us her knowledge and time so professionally, with so much respect and flexibility that the entire experience lived up to the highest standards.Thank you !!!!! Ashley&Pablo

davisonrob

Jan 7, 2011

I have bought four Hondas at Lundgren Honda in Auburn and have loved each experience. Hondas are great cars and the customer service at Lundgren in both the sales/finance and the service areas is exceptional. Loisann was very helpful in helping me find a car really quick as it was between Christmas and New Year and I wrecked my car after the snow storm. Greg walked me through the Financing and got everything done quickly. I was back in a Civic a week after my accident. Thanks!

gmdjed

Jan 5, 2011

I came to Lundgren after having a bad experience at another dealership. I was treated as a valued customer at Lundgren. The salesperson Chelsea took her time exploring the different options I was asking about, including various financing options and leasing versus buying. I did not feel pressured in any way. Staff at Lundgren worked to find the best financing options for me based on my excellent credit rating, and, were more than fair in what they gave for my trade-in vehicle. I highly recommend this dealership!

jgdmcd

Jan 1, 2011

We bought our first Honda in Massachusetts in 2006 and liked the service so much we decided to get our next Honda at the same dealership. Loisann was very pleasant to work with and she did not pressure us, so that we were able to decide exactly what we wanted. She answered all our questions, no matter how repetitive. What a pleasant experience!Sincerely,Jack & Maria

specster

Dec 25, 2010

Buying the car was not the problem. The price was fair & I wasnt pressured, & I didnt have to haggle. The problem was the car was of piece of crap. I have owned all Honda (Acura) products for the last 15 years - 6 cars. The quality, post 2006, seemed 2 b deteriorating. I bought a new 2009 Accord, V6, loaded, that had nothing but problem.Until I bought that car I had never gone back 2 the dealer for defect issues with less than 50k on the car. This accord needed a valve job at 8k. I was concerned. Lungren (LN) said they would stand behind the car, extend the warranty, what ever they had 2 do to make me happy. But they never did. More problems ensued under 30k, transmission, cooling, brakes. After the valve job the car had poor fuel economy and lacked power. Once we got past Lemon Law mileage, they didnt want to know anything - the problems were my imagination. I told the owner of my concerns and that I was really unhappy w/the car. He said He would buy the car back and give me ANY car on the lot for cost. Other people had problems w/ the 08 & 09 Accord, he had used cars on the lot - I did not want another Accord. Read up, these are not your typical, reliable hondas. I "appraised" by car and said he would give me $15k in trade - I bought the car less than a year hence for 27k. At the time the Bluebook was at least 21k. So I said no thanks. I got rid of the car &, just 2 see if he would keep his word, and give me "any car I have at cost" I saw an 09 Acura I liked. I did my research and found it was pretty much problem free. I called the owner & asked him what was cost. He said his offer - now, only extended 2 new vehicles. He knew I was totally dissatisfied w/my Honda so why would I want 2 buy another. He lied, and his service manager lied on many many occasions. Honda did the valve job under warranty but after that, didnt want to stand behind the car.To recap - buying the car was fair and easy.The car was a POS (do some research on the newer Accords), & Honda did not stand behind the car.The owner extended a "swap" that was intended to take $$ out of my pocket both selling my car and buying his.

patriotsfan

Dec 16, 2010

WE were made to feel very comfortable by all the people who helped us. We were able to reach the best possible price with the options that we wanted. The salesperson and business manager patiently worked with us to satisfy our needs in a new vehicle completely.

slamont

Dec 15, 2010

Our experience at Lundgred was very positive. Louisann listened to our requirements, and helped us choose the best vehicle for us. She answered our questions, and made suggestions, but did not make us feel pressured. The whole process went very smoothly, and we are very happy with our new CR-V.

pam246

Dec 11, 2010

I have purchase my last 5 cars hear at Lundgren Honda. This time I worked with Jonathan Mason. Excelent experience. Friendly, down to earth, easy to be with , professional, knows his stuff, no pressure are the words that describe. No horror show of walking into a dealership. Lundgren is MY car shopping place.thanks Jonathan, Chrisine and Chelsea.Pam Rossetti

shelley1

Dec 5, 2010

Recently, I purchased a 2011 Accord EX. I have purchased my last 2 Honda vehicles from Lundgren Honda (30 miles from my home). Even though there are many dealers closer to my home, I wouldnt go anywhere else. Ive always received respect, great deals, excellent sales and repair service - over the last 10 years from Lundgren.Loisann Ross was my salesperson and was very professional, friendly, helpful, with no pressure or haggling. She went the extra mile for all the needs and concerns I had.In addition, the added dealership perks of free loaners for scheduled maintenance, free roadside assistance, comfortable waiting room and free beverages, plus week end service hours - Who could ask for more (well, maybe close to home!).Im very happy with the whole experience and would recommend them to everyone.A++ for Loisann and the Lundgren team.Regards,Shelley

lmbigwood

Nov 30, 2010

I just bought a 2011 Accord from Lundgren Honda and can tell you that it was a great experience. Going to Lundgren Honda is not the typical car buying experience, the one that fills us all with dread! I was drawn into the dealership after a very nice phone conversation with Vanessa Burgos. Then, when I got to the dealership I met with my Sales Associate, Glenn Campbell. After dealing with him I realized that this is what buying a car should be. No pressure. No gimmicks. Just the facts! Then I met with Wes Scholfied, who handled the financial end of our deal. Great guy - very organized, efficient, and friendly - he didn't try to fool us with "car dealer math" - all my paperwork was easy to read and I understood what I was paying for. Tonite I picked up my car - everything was explained to me. I have bought many new cars and this was by far the easiest, most pleasant experience! I would highly recommend this dealership to anyone looking for a new Honda or used vehicle. Buying a new car can be very stressful and tense and you tend to spend your time listening to slimy sales spiels - not here - you can focus on what you are looking for in a car! The prices are posted on the wall - nothing hidden, no surprises. I will definitely go back to Lundgren for my next car!

ccacella

Nov 29, 2010

This will be the second Accord I bought from Lundgren Honda. I would not go anywhere else. Honesty and integrity keeps me coming back. Sales person Glenn Campbell knew what I wanted and what I could afford and made it happen with Wes Schofield's help. Thank you.

suzyqueue

Nov 28, 2010

Just purchased our second car from Lundgren Honda, new 2010 Honda Civic, and once again the whole process worked out great.Jonathan Mason was our salesperson--highly recommend you work with him. He's professional and friendly. He found us the exact model/deal we wanted, so we're very happy with this purchase. Also, Honda financing BEAT our credit union's financing rate!

bertlizzie

Nov 27, 2010

From the moment you walk onto the premises, it is a relaxed no pressure experience. Extremely friendly, helpful, knowledgeable.....but never overbearing. Their followup customer service rates far above any dealer I have ever dealt with (approx. 10 in my 40 yrs)... I have used these folks for 6 years and any issue minor or major has been addressed and resolved to my complete satisfaction and beyond my expectations at times. Truly the most customer oriented business in this area....you truly feel like you have become part of a caring family that has your best interests at heart....quality service and products for the working person's budget.

fortunato

Nov 11, 2010

Very happy with the service I received. Was happy not to have to haggle with the dealer and prices as is, but also being discounted was a plus. They gave me great money for my car to get me out early on a previous lease. My new lease, the payment was pretty reasonable. Sales rep was Glenn Campbell. He was pleasant, informative and easy to work with, never pushy which I thouroughly enjoyed. Very happy with this sales rep and would recommend to another person interested in looking at a Honda. Jeff (finance) was friendly and pretty expedient when doing the sales paperwork; went over everything and helpful to answer any questions. Also happy with the kid waiting area, clean restrooms, and the free coffee/hot coco was a bonus; especially because this was a busy place. Also liked how sales rep went over things with the car when picking it up. That was helpful. He also called to tell me I left some CD's in my old vehicle, which I thought was pretty great, considering he could of not told me and kept or thrown away. This I believe showed character.Finally, the only thing I didn't like was the push for accessories. I know it's part of the job, but if I need accessories, I would ask and don't need to be reviewed. Would be easier if they just gave a pamphlet to look over and for the customer to keep should they need anything. Buying or leasing a new vehicle is a great expense for most people, again, pushing accessories is not necessary. This dealership also was a little annoying getting in and out of in the parking lot. It's a very tight lot and it was hard to get a good look at some of the vehicles because they where all packed in. However, I was told the dealership was expanding, building a new lot coming soon just down the road from this current dealership. All in all, I was very pleased with this buying experience. I have leased 2 times in the past and this time, leased for the first time a Honda Pilot, which I absolutley love and I am so happy with so far. Great vehicle. Was glad I came here, per recommendations from family and friends. Would definitely recommend to others looking at buying or leasing a new or used vehicle.

aaroberts

Nov 10, 2010

It took a while to get my brand new Honda CR-Z, but that was not Lundren's fault. They kept me appraised every step of the way and Jon was on his blackberry to me every step of the way. The entire transaction was by email up to the day I paid for it.

nmurphy208

Nov 6, 2010

I was looking for a quality used Honda Accord for a work car. I have visited many used and new car dealarships and found the people at Lundgren, professional and easy to work with. Their Lundgren Value Cars Unit, has a no hassle , no haggle price on the car. I prefer this when looking for a used car. I knew the relative value of the cars I was looking for , and found the best value at Lundgren. They delivered their product to my house, taking care of the Vin inspection, and registration. I would deal with this group again and will recommend it to my friends and associates. They were a pleasure to deal with. Nick M.

senecakent

Nov 3, 2010

Excellent customer service, emphasis on low pressure sales, consistent pricing and impeccable delivery condition of my 2008 Nissan Sentra were key components to my purchase at Lundgren Honda. Jon was focused on providing excellent follow-through and I am very happy with my new used vehicle. This is my first buying experience with Lundgren and I would do it all over again. Thanks, Melinda

nathan8731

Oct 26, 2010

Sold us a truck, financied the truck, and then stated that the truck was not financed after 3 months. Who sells cars says there financed and then lies 3 months later and says they now are not. Told use to bring the truck back. We consulted our lawyer and the bill of sale and financing was already in place. Long story short they cheated use in the finance depratment and lied.We were obviously in the right and kept the veichcle. They were wrong, but what an hassle to go threw. The stated that we did not purchase a 100,000 mile warranty that we paid 2,000 dollars for. Lied and said we didn't have the warranty. Said they sold use a 60,000 mile warranty, when we bought the truck it had 40,000 miles. The salesperson explained it as the truck as 40,000 miles so in 60,000 thousand miles it will be 100,000 thousand miles. Yet again we paid 2,000 dollars for that warranty, to reach 100,000 miles not an warramty for 20,000 miles that costs 2 grand rediculous!!! After have to deal with yet another hassle it was fixed after they said we were n the wrong numerous times. This dealer used to be a GREAT dealer, and ever since the son took it over it has become a place of fraud. To bad to. We have brought the truck several times in for problems under the warranty and 3 years later they are saying again we don't have one after numerous times they have covered us for other warranty issues what a joke! Poor managment at its best!

sjfrog

Oct 23, 2010

I had a very good experience at Lundgren Honda when I purchased my used 2007 Honda Accord. I worked with Jonathan Mason during the sales process, and he was great with everything from financing to delivery. The friendly atmosphere, great customer service and "no" pressure sales makes this dealership the place to shop!I would definitely recommend this dealership to anyone looking for a new or used car. Their service and great deals are the best!

liuq

Oct 18, 2010

We bought a Honda Pilot from Lundgren Honda. It is is a very nice and friendly dealer. Loissan Ross provided us very professional service which saved a lot of our time. We will tell our friends about Lundgren and Loissan if they want to have a Honda Auto.

bill60

Oct 16, 2010

About every 5 years i buy a new car.my daughter told me about Lundgren so i decided to give them a try. I said new but there actually used cars but there new to me because its all i can afford. i went there sunday oct 10th neil latino showed me several cars in my price range,he treated me as though i was buying the most expencive car on the lot and was very patient even when icouldnt make a decision.i went back monday oct.11th and purchased a 2006 dodge stratus. there were a few minor things i asked him to fix which him and amy in service did promply. im very happy with the car and the service and will highly recomend them to anyone looking for a car. sincerly william Sullivan billjz52atyahoo.com

ironmike999

Oct 15, 2010

Loisann was a pleasure to deal with... she made the purchasing experience a breeze. No high pressure sales tactics were employed, the price was very reasonable, and all options were intelligently discussed.The dealership has a very good reputation and deservedly so, I would highly recommend them to anybody looking to purchase a new or used vehicle

xxiiajc

Oct 10, 2010

Not the typical stealership experience. No sales pressure, friendly atmosphere, good price. I bought an 05 Acura TL for well under book value. They give you a 24 hr test drive during which time I had it checked out. There were a couple minor issues discovered that they took care of no problem to make the deal. There is no haggling on price as they have competitive pricing. Neal Latino was the salesman and he was very easy to work with. He did everything in his power to make the deal right. He went the extra mile to ensure that I was happy with my purchase. They stand behind their product offering a 6 month/6k mile warranty, much more than most 30 day warranties at other dealers. They also offer free roadside assistance and supply free loaner cars. All in all, when it is time for another car I will return to Lundgren and work with Neal. It was well worth doing the 120 mile roundtrip from my home. Highly recommended.

Jenp2620

Sep 10, 2010

I recently purchased a pre-owned vehicle from this dealership and could not be happier!! The service was great and very friendly! Neal was the sales person and he was a breath of fresh air compared to other car salesman I had dealt with! I had the car within 48 hours shiny clean and a full tank of gas!! Neal gave me all my options being it was my first car purchase, and there was no pressure! I highly recommend this dealership!!

jjjjjrichmond

Sep 9, 2010

We have been a Chevy customer for years, but after our daughter bought a Honda, we thought we would see more about them. We went to Lundgren because they were recommended by a friend. We were pleased to be greeted by Loisann, a friendly saleperson who let us browse, ask questions, but was never overbearing or "high-pressure." After a short time we fell in love with a 2010 Polished Metal Metallic Accord EX sedan. We were allowed to take a nice long test drive and our minds were made up. Because of an issue with the title on our trade-in vehicle, were had to come back another day to finalize the transaction. Even though Loisann was not there, Randall happily handled all of the details for us. Then it came to the part I always dread - Seeing the "finance guy." My anxiety was completely unfounded. Jeff handled all the paperwork like a pro, and only offered add-on's that made sense for our family. They even handled the complex task of transferring our Connecticut vanity plates from our trade-in vehicle. When we picked up our new wheels, it was gleaming, full of gas, and Loisann had even put post-it tags on the important pages of the owners manual. I will recommend Lundgren Honda to any of my friends and family who are looking for a car.

marcdesaulniers

Sep 5, 2010

Because it was easy to locate what I wanted over the internet.The location was within my radius.The car was clean and priced right.I was a hard sell but the sales person,Loisann, was kind and patient as was the sales manager,Mike, finance manager jeff,and serve manager.Lungren repaired some concerns of mine before they would let the car out of the dealership.They had a play area for my grandchildren and a clean chaging area for the little one.They also provided hot drinks,cold drinks and snacks free.I needed a car fast and drove out of the dealership road ready in two days.Thanks Marc.

Swenson134

Aug 30, 2010

We have bought several vehicles from Neal Latino over the last ten years or so, and have always been more than satisfied with each transaction. Neal always "goes the extra mile" in providing excellent customer service, and stays in touch with us during each step as the transaction is completed.

meganeknoian

Aug 16, 2010

A special thanks to Neal Latino for his professional and friendly approach to selling me my new vehicle. I was treated with extreme enthusiasm and attention without the normal annoyance of your typical car salesman, which was much appreciated. His motive wasn't "the dollar" as it was more catered towards my overall happiness with the purchase and how to get me the greatest value for each dollar spent. Thank you for your time and hospitality. If there was anything higher than a 5 on the survey you certainly would have deserved it! Many thanks, Megan Eknoian.

HananeAzzaoui

Aug 9, 2010

What information do you wish you had before you walked into a car dealership?Pricing information Salesperson contact info More details about the vehicle Financing options Info about the Dealers reputation Other What information do you wish you had before you walked into a car dealership?Pricing information Salesperson contact info More details about the vehicle Financing options Info about the Dealers reputation Other What information do you wish you had before you walked into a car dealership?Pricing information Salesperson contact info More details about the vehicle Financing options Info about the Dealers reputation Other

jcmerr

Aug 4, 2010

As a recent college grad, when I started my seach to buy my first new car a honda civic was my last choice. I had been researching on the internet and I was much more interested in flashier cars in the same class. However after my experience at Lundgren I couldn't be happier with my choice of a honda civic coupe. I had been looking at smaller sedans and so I came to lundgren to test drive the civic sedan. My sales consultant was Fraser Moss and he pointed out that I may like the civic coupe over the civic sedan... something I had completely overlooked on my internet search. Fraser set up an overnight test drive (!!! something no other dealer offered) for me with the civic coupe and I fell in love with this car. The reason I had such a great experience at lundgren isn't just because I love the car I purchased from them... they were hands down the best dealership I dealt with. Fraser was a great guy to work with; there was never any sales pressure even though he knew I was looking around at other dealerships. As a young female visiting dealerships on her own, I really appreciated this low key sales approach.Fraser also went above and beyond to get me the car I wanted... I of course decided I wanted the dark blue civic coupe, of which there are practically none at any dealership in new england. Fraser, along with Christine (the sales manager)somehow tracked one down for me(this difficulty in finding the car was NOT a sales game, my dad and I called every honda dealership within a 3 hour drive from my house to see if we could find one faster than lundgren and no one had one.) Throughout this long process Fraser kept me updated and made me feel like I was his number one priority. Lundgren was also great because there was no pricing games... they don't bargain on their prices, the price on the board is the price you're going to get. At first I was a little put off by this because I was doing some pretty stiff bargaining at other dealerships and was getting some good deals. However Lundgren's price was very fair and comparable with the "bargains" I was getting at other places. Their financial guys (I dealt with both Jeff Watson and Wes Schofield) were also great... there were no hidden fees or tricks and they explained every aspect of the forms and really made me feel comfortable with the process, something I did not expect from a car dealer. I know this is a long review but I just really want to emphasize what a great experience I had at lundgren. Overall a great place and hopefully I'll be able to buy all my future cars from lundgren... and hopefully Fraser will still be around for me to work with because he goes above and beyond!

bettywatson

Jul 26, 2010

loisann went out of her way to make us feel welcome in the dealership. i showed up with my little girl on a saturday night and was treated like gold at a time the dealership was getting ready to close. loisann was agreat source of information on the car. she is a great asset to lundgren honda.

Harene

Jul 21, 2010

I was very much satisfied with the customer service. They treated us well and with all patience described different options to chose from. I really enjoyed my time in getting my car from them. At first I came to see for new car and then I saw good deal for 2008 used car. I took it for a test drive and I was satisfied with it. The support in getting the quotes and paper works done is really appreciated.

corezion

Jul 17, 2010

I had a very specific vehicle in mind in March, 2010. I had my heart set on a 2010 Honda Civic Coupe Si, White. I was unable to locate an Si of this description at any Honda dealership within four states radius of Massachusetts. (An Internet search located one in Chicago.)One of the dealerships I contacted was Lundren Honda, in Auburn, MA. Melle emailed me promptly and was friendly and relaxed when I mentioned that I had my heart set on this particular make, model, and color. She mentioned that they were getting some Si's in within the month. I continued my search and found the several weeks of emailing and calling dealers frustrating and emotionally exhaustive.At one point a dealer told me they had located a Black Si in New York and, after taking my deposit, failed to deliver the car. Oh, and previously Herb Chambers told me they had the car on the lot and I drove 1.5 hours to find out they lied.In that time it became apparent that Honda would not be manufacturing anymore 2010s. The experience of having been approved for financing almost a month and subsequent failure to locate the car had taken all the fun out of the process and I had resigned myself of any notion of purchasing a vehicle.Sure, many dealers had made offers of used 2009 and 2008 Si's of blue, black and red coloration but a friend told me that if I was going to spend all that money I should get the car I really wanted. Right at the point of giving up Melle emailed to let me know they had received the Si's and that two were blue and one was white.Cynical and skeptical, I asked her to go out an physically touch the cars, and to send me pictures. I did not want to repeat the experience of driving an hour to be asked if I wanted to test drive an Insight or Accord. Melle emailed me high-resolution photographs of each of the cars within an hour. I put down a deposit and the rest was history.I love the car, admittedly it's a 2008 4-door, but it's a white Si. And in hindsight I'm very glad it has four doors so that I can put my DJ equipment in the backseat. Everyone loves my car at work and in the social circles. A few have even had opportunity to whip it around the turns of Route 62 between Barre and Princeton. Jonathan went the extra mile to ensure the car was detailed to the max, replaced any parts that showed slight wear (such as the wheels), and sent me off with a full tank of gas. I'm looking forward to visiting for my first oil change soon and reconnecting with the staff.Highly recommend this dealer.~ Charlie

khagger

Jul 15, 2010

This dealership and saleperson were fantastic. They worked with us and made sure we were happy with our new car. We even switched our decision to another vehicle at the dealership that better fit our needs. "No problem". Jonathan has checked back with us a number of times to ensure we are happy. Our service experience at this dealer has been great also.

tomelster

Jul 15, 2010

Purchased new Crosstour from Jonathan Mason. He was did an excelent job. Was friendly, attentive and was great when it came to follow up. I would reccomend him to anyone.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxTom Elster

sjp4368

Jul 13, 2010

Excellent experience. Best experience I have ever had at a car dealer....have previously dealt with/owned Chevrolet, Toyota and Nissan. No pressure sales approach. I was given the bottom line price up front without asking questions whatsoever. I was not asked for my name and/or phone number at all when I first visited the dealership, and therefore never recieved any type of high pressure call after my first visit. I returned to the dealership on my own after shopping at other dealerships.

joanj1006

Jul 11, 2010

My salesman, Neil Latino, was excellent! He did not pressure me at all, answered all my questions and let the quality of the Honda Civic speak for itself! This was my first purchase of a non-American-made car so the decision to go to Lundgren Honda was an important one for me. My son and I visited other Honda dealerships but went back to Lundgren Honda because we really liked working with Neil, because of Lundgren Honda's non-glitzy but efficient showroom, the friendliness of their staff, and their knowledge of Honda vehicles versus other comparable vehicles. I would HIGHLY recommend Lundgren Honda, and especially Neil Latino, to anyone interested in purchasing a Honda!

kpbeaudreau

Jul 11, 2010

My family had previously bought from Lundgren Honda 3 times. So naturally when I started looking for a new car I knew Lundgren would be the first place to go to. Glenn Campbell was terrific salesman. He was pleasant, courteous and very knowledgeable. At no time did I feel any pressure to buy and in no way did Glenn try to talk me into anything that I didn't need.He was also extremely accessible (he gave out his personal cell number). Lundgren Honda is the exact opposite of the stereotypical dealership with pushy, sleeze-ball salesman. I felt at ease the whole time. I highly recommend Glenn Campbell and Lundgren Honda

racendirt

Jul 9, 2010

Amanda, Lundgren and Honda Corporation are the best. We came at a busy time (4th of July weekend) and still received 100% satisfaction. Lundgren gave us a loaner until the car was ready so that my husband could make his appointments and had the Honda Element we chose looking like new. Love this vehicle! Never pressured and received all the attention we needed. Amanda was amazing. She personally registered, drove the car to Connecticut for inspection and detailed the car herself. Can't express how much we appreciated her help! Highly recommend Lundgren and Amanda. They went above and beyond our expectations. Thanks.

bluehonda

Jul 1, 2010

I came to Lundgren to see about trading in my vehicle. I was approached by Len while looking at vehicles. He fully explained the all my options & he never once tried to haggle me nor did he try to sell me somehting that he knew I could not afford.I did check out 3 other dealers but when it came to seriously considering purchasing a vehicle Lundgren Honda stood out the most. I work in the customer service business & nice service goes a long way. Len Robinson was great the whole time. I would & have HIGHLY recommend Lundgren Honda!!

michelle34

Jun 28, 2010

I Love Lundgren Honda and my salesman Jonathan Mason. This is my second vehicle from him and he is the best. I will continue to buy my vehicles at Lundgren.Jonathan went above the call of duty to get me the vehicle at the price I could afford and was always very friendly.

amesbunni1217

Jun 23, 2010

This was the best experience that my father and I have ever had with a car dealership. The salespeople did not hassle us or try to push anything on us. We felt very relaxed and comfortable with Dean. He explained our options and was honest about everything. He explained what things I did and did not need to get to fit my lifestyle. I did not feel pressured to make unnecessary additions like other dealerships do. He seemed to genuinely care that I get the car that is going to be the best for me. He let me test drive the car on highway and back roads to really get a feel for it. He went out of his way to make sure that we were comfortable and had refreshments. Even the financing ran smoothly, as they tried a range of banks to get the best rate for me. At Lundgren they made sure that I had everything that I needed before I left with my car. I would recommend them to anyone and everyone!

oneychica89

Jun 21, 2010

Wow Wow!!!!!! Is all I have to say About Lundgren Honda. I have been looking for a car now for a long time and every dealer I have gone to always wants to get the best of me. Neal Latino was there when me and my significant other walked through the doors. At the customer service desk a nice gentlemen was there to greet us. Right away he acknowledged us and was going to get someone to help us when Neal Latino Just stepped in and Said "No Ill take them dont call anyone". We told him what we were there for, He found the car and also found other cars in our price range. Told us all about the car Very knowledgable and thorough!!! We test drove the first car we saw Loved it and that was it. We told him we had a deadline and had to have the car ready by saturday (FYI it was friday) He was AMAZING!!!!!!!!! Not only did I have to do nothing but Neal had the car registered, and detailed by 3pm saturday! He was so nice and did not try to up the price or scam us in any way! This dealer was the nicest and most professional I have encountered. When I left I felt like I had just made a good friend, Everyone is so down to earth and friendly! Truly I was sooo satisfied with my purchase and with the sales people!!! BUT HANDS DOWN LUNDGREN IS THE WAY TO GO!!!!!! let me not forget to mention jeff he was the one that got me a lower interest rate than my own bank! Truly overall a wonderful experience!!!!! I would recomend this place over any other!!!!!

eric_veien

Jun 20, 2010

We came into this dealer knowing what we wanted and only needed someone to give us papers to sign. The sales person was very helpful (more helpful than we wanted) and honest, and we had a good experience there. I want to point out the issue we had with the price. Lundgren does not haggle, no matter how much I tried. We could have gotten the exact same car for $1000 less at another Honda dealer down the road (Herb Chambers) but were turned off by their sales people as well as the crappy service we got previously, so we decided to spend the money on what we hope will be a good relationship with Lundgren.

rebamike

Jun 13, 2010

Lundgren Honda is a great dealership. The customer service was excellent, and I would recommend Neal Latino to anyone. I am extremely happy with my Honda Pilot, the service I received, and I was very happy with the service department when I had to get my inspection sticker.

CThissell

Jun 13, 2010

I'd been to Lundgren Honda before to purchase my Honda Accord. I didn't remember specifics, but that the experience was pleasant. When I came in looking to purchase a car, it seems my memory served well. Jonathan (Mason) was friendly, informative, and kept himself available throughout my time there. Though it's important, Jonathan wasn't interested in just selling me a car, he was there to make sure I got what I wanted... and needed. He even went the extra length to get me a small item I requested - a smiley sticker for my window. When my sister talked of looking for a car a few weeks later - I sent her right there. Her experience with Jonathan was the same. The experience would have been near perfect if the manager processing the paperwork had merely asked if I would like to purchase coverage. I felt pressured and intimidated to purchase additional coverage in which I clearly stated I was not interested. Jonathan Mason is exceptional in sales and an asset to Lundgren Honda. Sincerely, Catherine Thissell

smkeegs

Jun 11, 2010

Loisann was great to work with. After five years with my 2005 Honda Civic Hybrid(bought at Lundgren) it was time to trade it in. That car was fantastic, It was my workhorse for five years. Loisann is extremely patient and knowledgable in her craft of selling cars and I recommend her to anyone just walking in to look at cars. Loisann is also extremely honest and when I had a question she was right on it. The only issue I have ever had was with the service of my Honda Civic Hybrid. In trying to save me money a part that needed replacing was left intact causing a transmission failure while driving. In the end the Honda paid for both those parts to be replaced. I have never had any other problem at Lungren and would buy a third car there if needed.

gsundare

May 30, 2010

Just purchased my second vehicle from this same dealership - they must be doing something right. I have never felt ripped off, cheated or exploited at this place in either the sales or the service department. They treat their customers right and you can just feel it. Give them a try and you'll sense what I mean.

jonmelmo

May 29, 2010

The dealership was very upfront, clean, neat, and professional. My grandfather says it is the best run dealership he has ever been to. Justin LaPlante is very good at what he does. He knows a lot and was extremely helpful. Would buy from them again.

joealtruda

May 29, 2010

I have always been impressed with the level of client care and service at Lundgren Honda, having purchased both new and used cars there in the past. My already high expectations were surpassed! We received quality attention from our sales consultant, James McEwen, as well as each and every individual we encountered. From the management team to the auto detailers, Lundgren's mantra for delivering fine Honda products with great customer attention was evident. All of our questions were answered fully and professionally. The car was delivered as promised in impeccable condition. Our overall experience and level of customer care far exceeded that received even from local BMW and Volvo dealers.

ktrnr2001

May 26, 2010

I highly recommend Lundgren Honda to anyone in the market for a vehicle. My recent experience was better than I could have hoped for. Not only did I find their pricing to be better than other dealers in the area, but the employees were professional, knowledgeable and personable. Never before have I been as comfortable dealing with a sales person than I was at Lundgren. Thank you for making my purchase painless & effortless, you earned a repeat customer as a result.

Mrsyacaty

May 25, 2010

Neal was very personable and a true pleasure to work with. He was knowledgable in all aspects of the Vehcile I was purchasing, 2010 Ridgeline and gave me his full attention at all times, not only on my first visit but my second visit and phone calls. I would recommend him highly.

rcknow

May 22, 2010

Fraser has an excellent approach to selling cars. He was never pushy and let me decide what I wanted. I wanted a 2-3 year old vehicle and I found a 2007 Accord which was just right for me. Fraser never pushed me into buying a brand new car. I have recommended this dealership to others.

tproch

May 20, 2010

Love the no haggle policy. Frazer and all the staff were easy to work with, said what they would do, and did it. No issues. This is my second purchase at Lundgren, and I'm sure there will be more. The service department has been great to work with as well. In the past, I have left the dealer once my warranty period had expired. With my Hondas from Lundgren, I feel that the best way to maintain the value and the reliability is to keep bringing them back. Thanks!

anicholas

May 19, 2010

2nd car I have bought there and will gladly go back. Helpful, friendly, price competative. Great service program. Good coffee and snacks, well located. Thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ndebigare

May 17, 2010

As dealerships go, this one was acceptable. They were friendly, but only a stupid salesperson wouldn't be. I wish I had tried to get the price down, but I'm not a good haggler. I already knew what I wanted, and was ready to pay for it. The first vehicle I let myself be talked into and then changed my mind. They were very accomadating. The salesperson gave me his direct cell phone number to reach him, which I think he regretted, but he was always polite. I've always heard good things about Lundgren Honda and I knew I would purchase my car there. If I buy another Honda, I will probably go with them, unless someone better comes along.

rabishop

May 17, 2010

Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.Excellent service - resolved all items that were brought up.

chrisdaniele

May 17, 2010

While it was a stressful time for car dealers,during cash for clunkers,the dealer acttualy violated federal laws and withheld my car for a month. A truly miserable experience from start to finish - I would never recommend them.The car I was originally set to purchase, right through until all the paperwork was complete, mysteriously was unavailable and I had to agree to buy the only other car available or walk away empty handed.The dealer made no attempt to truly reconcile or compensate for the stressful nature of this horrible transaction - they actually went out of their way to justify their actions.

pbenoit2175

May 17, 2010

This is my second Honda Fit from Lundgren. The first one in 2008 was easy and the second one was even easier. Jon Mason was all business and very personable. He knew his stuff, as they say. I like the facilities and the people there. The service is the best. If it is going to take an hour, they tell you an hour. And your car is waiting right outside the door. I have been to dealers where the service was so bad that I never went back. Not Lundgren. It's the service that keeps you coming back. Good work Lundgren.Peter Benoit

SDLKHW

May 16, 2010

First ever transaction for a new vehicle where I didn't feel I needed to take a shower after working with a salesman. Jon was open and honest throughout and I wouldn't hesitate to recommend Lundgren to anyone!Thank you to Jon and all those involved in purchasing my new Civic.

buckfever85

May 11, 2010

The reason I feel this way on the day that I made my first car payment is that from the moment I walked into the dealership till now there has not been one moment of buyer remorse. James is extremely knowledgeable, helpful, and took the hassle out of buying this new car. Buying a car is a little like having a root canal, for most of us we need to do it but fear that it will a painful experience. James however made what could be a stressful experience almost stress free. Taking the time to sit down, and respectfully moving thru he car buying process one step at a time is why I choose to buy here and will recommend that my friends buy here also.

pilotm

May 10, 2010

The woman we worked with (Loisann Ross) was great. She was friendly, not pushy at all and did what she could to help us (even willing to drop off floor mats at my house!). All of the staff were very nice as well. Amenities were good too (child area, waiting area, etc). The only issue I had was the loan we were offered. We were told they would find us the best interest rate, etc and we ended up with an interest rate in the 7s but yet when I went home that evening I found a rate on AAA for 4.5%. So now we have to re-finance. I wish we had just done our own research initially. So overall, I would use this dealership again but not finance through them.

Shanks1980

May 8, 2010

Overall I had a positive experience with Lundgren Honda. Because of their reputation they were the first dealership that I went too. After doing extensive research on the car that I wanted I shopped, test-drove, and walked away 3 hours later purchasing a used 07 CRV. Loisann was our salesperson and she was terrific. I would shop with them again as well as recommend them to others.

bd

Apr 18, 2010

My wife and I had been in the market for a newer vehicle to replace our aging 1992 horse and buggy. In the last two weeks, I had been to many of the local used car dealers, and a few new car dealers. I did all the initial shopping and test driving as my wife did not want to go through the expected experiences of manipulation, pressure, and apprehension synonymous with car shopping. It's hard enough trying to find the car that "fits" our needs but trudging through the waiting and negotiations of each new salesman was too much for my wife. Then I pulled into Lundgren Honda and the difference was like night and day. This is what car shopping ought to be like. No pressure, very fair prices, but best of all, the staff at Lundgren wanted us to get into a car that WE wanted and be totally satisfied with our purchase.That's exactly what happened thanks to Loisann, Christine, Derek, Jonathan M. and the rest of the staff behind the scenes. It was obvious from day one that these people like what they do and enjoy working with one another. It's true, it was like one big family in there. We look forward to stopping in just to say hi again.

pjwilly

Apr 16, 2010

Buying a car from Lundgren and Jonatham was very enjoyable and very quick.They took care of all our needs and questions very promply. That was our second vehicle purchase from Lundgren and it wont be our last. There was never any pressure to purchase any addons but all options were explained.

sullcounty

Apr 16, 2010

I recently arranged leasing a CRV for my 80+ year old parents from Lundgren Honda in Auburn MA. I am always concerned about how my parents will be treated at car dealerships and typically go with them to fill out the paperwork etc... This time I was not able to and all I can say is that the folks at Lundgren treated my folks as if they were dealing with their own parents. No pressure for any additional expenses or services. Everything about the transaction was exactly as I has arranged over the phone. My wife and I will soon be looking for a Honda Fit and will certainly work with Lundgren at that time

lem393

Apr 13, 2010

after a bad experience at a another dealer, we went to honda where my boyfriend has been going for years. not holding much hope, they over-exceeded my expectations immediately, they were all so friendly and helpful. we dealt with brian, who was wonderful, and answered any questions we had, and also tried to keep my budget in mind(they also exceeded what the other dealership was going to give me, even with the deal they were having) my boyfriend even found a truck he loved, and they were accomodating even after hours. never felt pressured into anything, very relaxed atmosphere, complete 180 from how our day had started off, we both left happy, and excited to come back. lovely people, lovely place, will definitely go back!!!

stylinjimp

Apr 13, 2010

Neal and the rest of the staff at Lundgren were awesome. Neal made me feel very comfortable in letting me make my new car choice, and explained all of the details with me and left nothing un-turned. There were no hidden fees and they worked very hard to get me a great interest rate. I would recommend this dealership to everyone!Thanks for a great experience!

FrancineP05

Apr 10, 2010

Lundgren Honda is a great dealership. Neil was very helpful & worked with me for what I needed. I would definitely recommend this dealership to anyone looking for a new or used car. The price is what I was looking for, and I got a great price for my trade in, which ultimately put be below my price range, which of course is always great!

gentry410

Apr 5, 2010

After entering the dealership, I wandered around aimlessly for about 20 minutes, looking for a salesperson. The sales manager seemed to be "walking with a purpose" or "busy walking" around the sales floor. Eventually I left. I have purchased a vehicle here before, but the service was just not the same. Morale seemed low, prices seemed higher than I would have expected. I ended up buying my new Accord EX-L V6 from another dealership where I was greeted at the door, I paid about $4000 less than Lundgren's immovable "Value Price" also.

Ricjustsaid

Apr 1, 2010

Being a first-time car buyer, I felt somewhat overwhelmed when I first started searching for a car for myself. Having been to numerous smaller car dealers in the past, I was weary of the shady dealers who take advantage of their customers. Armed with a good idea of what I wanted in a car, I took the leap and visited Lundgren Honda last month.The entire car buying experience at Lundgren Honda was enjoyable. Jonathan really went above and beyond finding a car that met my needs, and he was patient with my indecisiveness (coupe or sedan, blue or silver, EX or LX, etc.) even after test driving several cars to get a feel for them. He was always available when I called him on the phone, and he seems very knowledgeable about each car on the lot. Im now the proud owner of a practically new Civic which is a perfect fit for me! Jonathan even delivered my new car to my house personally the day I bought it; impressive!Jeff, from the financing department, was very friendly and knowledgeable too. Although the finance process did take some time, it really was worth the wait because he got me an excellent rate for my loan. All in all, Im very satisfied with my purchase from Lundgren Honda, and I feel that I got a great deal. I will definitely be back to Lundgren Honda in the future when I need a new car!

mjemery

Apr 1, 2010

Really good experience with my purchase of the CRX. Process was quick, efficient, painless. Really liked working with Neil Latino, great guy, very helpful, low pressure, great customer service. Was able to select a vehicle and make a purchase in a very short period of time. Potentially could have gotten a slightly lower price at a competing dealer but I liked that Lundgren included the 100,000 miles extended powertrain warranty.

awalsh

Mar 31, 2010

I have bought five vehicles from Lundgren Honda and continue to be very pleased with their customer service, quality of work, friendliness and their prices. I have been and continue to be very pleased with the overall experience. I have recommended Lundgren Honda to many people and did so again at about 5:45 pm today on my way home from work! Jonathan did a great job and went beyond the call of duty to arrange a smooth sale and the accessories I had asked for installed. My wife and I have each bought a new car from Lundgren Honda in the last thirteen months. There are many things about Lundgren Honda which add up to a successful purchasing experience. They include the general positive and helpful attitude of the employees and their willingness to solve any problem that may arrive to ther customer's satisfaction. Even seemingly small things like free choices of gourmet coffee, real milk, cereal and fruit and an attractive waiting room with a computer for all to use are all part of a pleasurable overall experience. I can choose any number of dealers in the immediate Auburn area and in the past have. Since I found Lundgren, I have never looked back, but keep coming back. They have never disappointed me and for that I thank them with my continued purchases. Jonathan Mason is an example of their high quality sales personnel which are a vital part of the process.

cubpga

Mar 30, 2010

From the first steps to the final drive away Lundgren was awesome. We went to six different dealerships and this is the only one that made us feel welcome. Neal made us feel welcome and he gave us the honesty we were looking for. The real seller was that when I went to get a complimentary coffee their were from people from Petersham, Leominster and Rutland that I knew. It was like vivisting the local coffee shop. Awesome job Lundgren and Neal you are top notch.

Bruins832

Mar 20, 2010

This is the sixth Honda that I have leased from Lundgren Honda in Auburn and I return every three years because of the great dealership.When I went into the Lundgren Honda dealership I Knew the car that I wanted ,so it was a simple matter of agreeing on the payment schedule, going on vacation for a week, and when I returned the new car was ready for me to pick up.

jwinkler

Mar 19, 2010

We went in to look for Pilots and the reaction we received and customer service after that made us feel like we were the only ones in the dealership at the time. The sales manager and our rep were outstanding and made our deal feel "right" the entire process.

calmosley

Mar 19, 2010

This is a dealership in the town I live in - it has an excellent reputation. When I went there to look for a second hand vehicle I was not pressured into making a purchase. I left there and went another dealership out of town and found a Honda Accord 2010 at a price I liked and could afford, but did not like the tactics this dealership used so went back to Lundgrin and asked if they could match the price. I was annoyed that I was lead to believe that they had matched it when it fact the price was $400.00 more that the other dealership, but it was'nt until after all the papers were signed that I realized this. I chose to chalk it up as my own fault for being too trusting (if they say they will try to meet it and it was over and no one told me - it was still my problem). Other than that I liked my experience with them and will do business with them again, but next time I will be more aware of the numbers.

petlova_iesha

Mar 18, 2010

I purchased an 04 honda civic, in the hottest color blue ever. Long story short im in LOVE! The service was excellent, honest, and friendly! Thanks guys for the best car buying experience to date, and i would absoulutely return to buy my next car.

w1dxh

Mar 14, 2010

Having decided on two makes of suv's that we were interested in we decided to stop in to Lundgren Honda for a possible test drive of the pilot. Looking around the lot at various pilots we met Fraser who was assisting a customer. He asked if he could help us find a particular vehicle. We eagerly asked if we could test drive a pilot. Fraser was prompt and very professional and got us right in to take one for a drive.Long story short we loved the ride and handling of the pilot and knew right then we found the make of suv we wanted.I asked about a certain color and model and within minutes he had answers for us. We found the whole vehicle search and no haggle approach very comfortable and accomodating.We have friends who had purchased cars from Lundgren Honda before and recommended we look there. We are glad we took our friends advice and shopped at Lundgren Honda.Steve & Pam JobesNorthborough,MA

radz21

Mar 5, 2010

After shopping at a couple of other dealerships, I found the car I wanted at Lundgren's used car website. From the first phone call in response to that site, to picking it up, my experience with Lundgren was fabulous. The price they had advertised was the price they gave me...no hassle, no haggle. Where the other dealers wouldn't tell me how much the cars I was looking at were...really, Lundgren was right up front with that information. Love that!!Neal was fabulous! He was very responsive, made sure all my needs were met and even arranged a loaner when we realized there was a title issue that needed to be worked out. He was very friendly and pro-active. I would highly recommend both Lundgren Honda and Neal Latino!!

childofclay

Feb 12, 2010

This dealership made me rethink my opinion of car sales. Glenn Campbell is the guy you want to deal with! What a super guy. So genuine and very matter of fact. And a great sense of humor if he lets it slip out:) He is well versed in every Honda vehicle and even a geek like me who researches everything about every car was able to learn something. He made me feel welcome the minute I walked in but was never pushy. This was the most laid back low pressure place ever. I really put them through a lot because I test drove a bunch of cars and went back and forth for days..And every time I asked a question or wanted to drive a different car they were more than obliging. I liked the no haggle pricing and they gave me more for my trade than any other dealer I shopped. I personally feel that maybe I could have got the car cheaper somewhere else if I played the game a little and spent hours haggling or comparing prices from each dealer or driving all over the pike and route 128 to different dealers. In fact I know I could have saved a little. So why did I buy my Fit and CR-V from them? Because who the heck has time these days to go through all that...Just to save a few hundred bucks? I paid way less than sticker. A little above invoice. And got more than KBB for my trade. What else could you want? And really you're not saving ANYTHING by going elsewhere because this dealership automatically extends every car warranty by like 40,000 miles. That's huge:) Anyway it was a great experience and the service department was perfect too. Free loaners for the life of the car and a full breakfast bar too:) All in all, You get the feeling that everyone there has your best interest in mind and loves what they do. You cannot put a price tag on being treated with respect. Glenn Campbell and Lundgren Honda are the best!

dancedms

Feb 4, 2010

I am so happy I got my new CR-V from Lundgren Honda. I will never buy another car anywhere else! It is the first vehicle that I ever bought and I really liked how there was no pressure! I was so happy that Fraser was my sales consultant he was very informative and kept calling me with all the information that I needed to know. He really made buying my fist car a great experience for me. All the other employees there seemed great as well. I would highly recommend Lundgren Honda!

marybw

Feb 1, 2010

I went into Lundgren interested in the CRV. I wasn't sure if I wanted new,used or lease. Jonathan was extremely helpful by starting the process via email, so when I went INTO the dealership it was really quick!! I got exactly the car I wanted, for a price that made me happy! I've always been a little overwhelmed at the thought of car shopping on my own, and Jonathan made the whole process quick, easy and actually pleasant!! I am recommending Jonathan and Lundgren to anyone I hear is looking!!

kcavanaugh

Jan 21, 2010

Lundgren Honda is what all dealers should aspire to be. They have been very fair and honest to do business with without the usual pressure and games that car dealers have become known for. I have always dreaded the car buying experience, but the experience at Lundrgren is completely different. They clearly understands what customer service is supposed to be about. It is very apparent that they respect and value their customers.I oversee a retail division and plan on using my experience at Lundgren as an example of how to treat a customer properly when training the managers in my company.Mt Fraser was the sale representative that assisted me and worked hard to make sure we found exactly what we were looking for in a very short time frame and ensured that all of the paperwork was completed in time for a Christmas surprise for my wife.Mr Kenney, the Sales Manager made sure the car arrived in time for us and followed up after delivery with a few details that we did not have the time to complete due to the short time frame we were all working in.Mr. McEwen, the General Manager, was personally involved to make sure my family was completely satisfied with the purchase of our new Odyssey.I was especially impressed that Mr. Lundgren took the time to be involved and was genuinely interested that we were well taken care of by his dealership.In this day and age of 'buyer beware', it is nice to find a place of business that clearly conducts their business with the customer in mind and understands that their future success is directly tied to building a faithful base of customers by simple good old fashion caring about their customers. They do care and it shows - Thank you Lundgren Honda.

jrvidman

Jan 15, 2010

I was looking for a used car for my step son age 21. When we arrived at Lundgren Honda I told the young salesman Jonathan Mason that I didn't trust car dealer salesman. Mr. Mason calmly told me that he wanted to earn my trust. Mr. Mason was polite, informative and seemed to be a very honest person. I know some car salesmen are aggressive and dishonest, we have that in every business but this guy seemed different. I have dealt with other car salesman and have had bad experiences. We drove a few used cars as Mr. Mason knew what I was looking for. When it was time to discuss price Mr. Mason repeated what he had said when we first came into the dealership. That the price that we had seen online was a firm price and there would not be any negotiations on price. (He didn't say it like that but that's what I got out of what he did say). So when I tried to negotiate for a better price Mr. Mason stated that he could not compromise the integrity the dealership has as a way of doing things. (or something like that). Even though he knew that I would walk away from the deal he did not budge with the price. I left the dealership. My step son really liked the vehicle but I told him that we would look further for another vehicle. Mr. Mason called be about 10 minutes after I left the dealership. He stated that he would try and speak with management to try and see what he could do to sell us that 2005 Honda Accord. Tomorrow came and Mr. Mason called and stated that he could not do any better on the price and that the price was a great deal for the vehicle. After doing some research online we decided to buy the vehicle. One of the key selling points was the 6 month, 6000 mile warranty which no other dealership would give on a used vehicle. That and the fact that Mr. Mason guaranteed that the dealership would fix the front end noise that I heard during the test drive which ended up being an axel. In closing I was very happy with the experience and I told Mr. Mason that I would be recommending him and Lundgren Honda for anyone I knew who was looking to buy a vehicle. Thank you JonathanJesus Rosa JrGiovanni Ramos,step son

dmaketansky

Jan 13, 2010

Jonathan was extremely helpful to my parents in finding a new car. From the moment they stepped in the door of the dealership, it was clear that Jonathan was not there merely to be a salesperson, but also to be a friend. Since the purchase, none of us have had any regrets. But Jonathan's friendship proved true when we decided we wanted to change the configuration of the locks on the car a few months later. Jonathan came over to our house to help us out, and he had the configuration changed in no time! I was amazed at how well he knew his product. I would recommend Jonathan's service to anyone looking to purchase a car.

tedsalem

Jan 7, 2010

This dealer has a one price system. This is nice for people who do not want to negotiate or can not negotiate. For example, another dealership at a Toyota gave me a price and then I said I would think about it. Then he said what price would be good for you? You will not get this type of sales tactic here. This dealer is easy to do business with. Nice sales system. They will not give you a high price and make you work the price down. The business manager was helpful. Good extra benefits at no extra cost. Knowledgeable sales people.

Elzenita Leite

Jan 7, 2010

I Elzenita recommend this dealer, Jonathan Mason, for everyone. My Review of Lundgren Honda: As an old woman, I am always weary going into car dealerships without "backup." Before going to Lundgren, I had asked my friends to come for support, especially because I speak Portuguese and Im not understand everything in English but fortunately, I can say it, after so many prayers asking God directions, for what can I do? Keep my Honda 2007 that I loved? Or do another lease for 2010? Or find another car? I decided to head to the dealership by myself. As soon as I walked in, looking for the first dealer in 2007, but I didnt saw him. Jonathan was able to put me at ease with his friendliness; my first dealer wasnt working there anymore. And I start to talk with Jonathan about my questions, what is the best deal? Jonathan was very nice and patience with my broke English in our conversation. I got a good deal on a 2010 Honda Civic and was able to pick it up two days after our deal. He still care of all my doubts about the car anytime when I called him with my questions. There was no pressure from any of the people from Lundgren Honda-Rt.20 Auburn MA, every time when I need their services for my car they provided me with due precision, its nice to be there. My car is a excellent car, comfortable, I loved! Thanks Jonathan you are a nice person with heart. Good Job!Elzenita Leite

missyscherer

Jan 7, 2010

We had been wanting a Honda Pilot for about a year now. We met with a sales rep in August and kept his card. When the time came to buy, we called him. Although he wasn't able to help due to being out on medical leave, he gave the name of another rep who was GREAT. My husband went down and spoke with hime then I came in to meet with him. I was never fearful that I was being taken advantage of or that people were trying to "put one over one me." I really wanted a black vehicle and they were able to get what I asked for. We love the service we received and we love driving our Honda Pilot!!

warhorsefriesian

Jan 6, 2010

This is our second Honda we bought from Lundgren and Hondas are in my family. We needed a used car ASAP and Lundgren came through for us with flying colors. All the guys listed above did an outstanding job and we love our Civic. Lundgren Honda is a great place to have service done in a timely, friendly accommodating fashion. NO SALES PRESSURE is the key to Lundgren and each employee went out of our way to meet our needs. Jonathan Mason especially followed up on items such as the LoJack we had installed in the car. Our insurance company needed to see a certificate to update our insurance discount. Jonathan worked with us from the first day we purchased the car. Jeff, Glen and Rick did an outstanding job getting our need taken care of. Thanks guys, you are the best!!

fargonate

Jan 6, 2010

My old car was dying. I needed something newer. Jonathan showed me a few options that would work for keeping car costs low while I try to finish up my college degree. We looked at a couple used cars and considered leasing. After considering everything, I decided the best option was to go ahead and buy one of the used cars. All my previous cars were either sold or given to me by family and friends, so I have no other car purchases to compare this transaction to.

gagnelam

Dec 29, 2009

This is the fourth car that my spouse and I have purchased at this dealership, both new and used. The last three purchases prior to this one, we did the usual search with other dealerships for price comparision, etc., but we always utimately returned to Lundgren because no one can beat their superior service, the friendliness and professionalism with which they work and the ultimate value you receive when purchasing a vehicle from them. For our most recent purchase, we didn't even bother going elswhere. It's always a pleasure dealing with both the service and sales staff. There is never any pressure to buy anything, including additional service contracts, etc. and the price is stated clearly without the need to haggle. The additional value of free loaner cars and free roadside assistance for as long as you own the vehicle is not only a huge savings but a piece of mind that is invaluable.You are not only treated as a valuable customer before you purchase your vehicle, but long after as well which is a rare treat in car dealerships.

Figbash

Dec 27, 2009

This is the second car we have bought from Lundgren Honda in Auburn and we are satisfied with our purchases. What we like most about this dealer is that we don't have to negotiate prices, so we know we won't get any high-pressure sales tactics the way we have at other car dealerships in the past. Our trade-in was also accepted at a fair price and financing for our purchase was easy. Justin LaPlante was friendly and helpful and was available by cell phone. We were encouraged to take test-drives to make sure we would be comfortable in the car we finally chose. All of our many questions were cheerfully and knowledgeably answered. After we decided on a specific color and model, Justin was very good about following up with us when our car arrived. We feel that Justin was eager to make sure that we would be happy with the purchase and that we would find the right car for our needs, and we appreciate his service and attention to detail. Thanks from Connie & Andy!

dmwoodland

Dec 21, 2009

I was very pleased with my experience at Lundgren Honda. The salesman was exceptional. I walked in Thursday afternoon and drove home with my "new" pre-owned car on Friday afternoon. Checking up on the car I selected on CARFAX, I was pleased to see that the car had no defects or issues. I also searched on-line for comparable cars and found that mine was competitively priced. Although it was pre-owned it felt like driving a new car. The dealership took care of all related paperwork and even returned my rental car to Connecticut!

cynbuff5

Dec 10, 2009

This is the second car I have bought from Lundgren Honda. My first experience was so good I was thrilled. When it came time to buy another car after owning my Honda for 190,000 miles and no problems, I knew exactly where I would go for my next car. We have had some pretty crazy and no so nice experiences at car dealerships in our lives, Lundgren Honda is a breath of fresh air compared to them. They make the confusing experience of buying a car into an easy one with no pressure.Jonathan Mason started out our visit with his kind and caring nature, and Frasier Moss easily wrapped it up with his many years of car expertise. Again it was an experience I would definitely refer anyone to who is buying a car. Why make things hard when someone is out there selling such a good product that can make it easy???????

gtikid

Dec 7, 2009

Very good experience. My wife and I were happy with the price offered and free lojack. The dealership was clean and waiting room and free loaner car were another great sales addition. We went to 3 other dealerships before we bought from Lundgren. The help from Dan and Jonathan were excellent and actually got our car from a different dealership in only a few days. We would buy again from Lundgren.

rcorley

Nov 21, 2009

Super establishment, with helpful, honest staff. It has the best ever waiting room and I actually look forward to when we have to have the car repaired! It would have been even better if paperwork was prepped before we purchased and also for when we worked with finance person.

robertcroke

Nov 19, 2009

Jonathan Mason was a very helpful sales person. He listned to what I was looking for in a vehicle and helped me choose one that met all my needs.I didn't feel pushed into buying this vehicle. I definitly would return to Lundgren Honda for future purchases and will recommend it to friends and family.

Sarah-Jane

Nov 19, 2009

I highly recommend to anyone who is looking to buy or lease a new or used vehicle to shop at Lundgren Honda in Auburn, MA! Neal Latino is the best, and he helped me lease my new car. This was a 100% hassle free experience... He found me exactly what I was looking for, and got me an even better price than I thought! There is absolutely no sales pressure here! Any & all questions that I had, he was honest and answered them in confidence! I knew that I would be happy once I drove away in my new car! I HIGHLY RECOMMEND Lundgren Honda... and buying or leasing your new vehicle through Neal! :)

KHynes

Nov 15, 2009

As a young female, I am always weary going into car dealerships without "backup." Before going to Lundgren I had asked my mother to come for support but unfortunately couldn't make it, so I decided to head to the dealership by myself. As soon as I walked in, Jonathan was able to put me at ease with his friendliness and the fact that Lundgren doesn't "play games" with their customers. I got a pretty good deal on a 2007 Honda CR-V (on a Thursday) and was able to pick it up on Saturday. I went into the dealership just to look and they were so great I called the next day and bought the car! Jeff (who deals with the finances) was able to get me a great rate that was a point and a half lower than what my bank offered. There was no pressure from any of the people I dealt with which was great. I had gone through a couple rough patches with some dealerships so it was a breath of fresh air to deal with Lundgren. Thanks Jonathan and Jeff!

kjauclair

Nov 13, 2009

Great overall experience working with Derek Rudge to decide what type of car I actually wanted, I was coming off a leased SUV and was uptight about getting into a "car" and Derek let me take my time test driving several vehicles. The service and friendliness continued once I was given over to the salesman Wes Schofield. I had looked at other dealerships but was unimpressed with aggressiveness and persistance to sell me something I did not want and at Lundgren I never had that feeling. Even though I am still getting used to my new vehicle I would recommend Lundgren based on my car shopping experience.

gigibruno

Nov 7, 2009

James went out of his way to work with me and my schedule. He allowed me to test drive the car for a couple days before buying it which was a big influence in my final decision to buy the car. The process went very smoothly -easy paperwork, everyone was helpful and James followed through on all of my very detailed questions. He was very patient with me!

Satisfied Customers

Nov 3, 2009

We went to Lundgren Honda looking for a used car and were fortunate enough to work with Gene Rice. He's extremely knowledgeable, and could tell what we liked and didn't like even without us telling him. the car we eventually bought needed a dent fixed and Gene handled that as promised. We felt very comfortable as there was no pressure of negotiating a price. We feel that we have a place we can go back to if we need anything for our car, and that Gene will be there to handle it for us. We would recommend this dealership very highly, just as it was recommended to us by family and friends.

Hardaker

Nov 2, 2009

Rick the dealer was very accurate with the information he gave me as to the car I was looking for. He explained how he came up with the numbers of pricing. He did not pressure me to buy and even said to go and check out the competors as I had not made up my mind.He worked with me as to my payment plan and listened to me when I said I could not pay that much. It has been a pleasant experience so far.

psychlady

Oct 29, 2009

This is the third Honda I have purchased from Lundgren Honda. Their service has always been great. Jonathan Mason was very helpful in every way. He always got back to me when he said he would. He helped me to get my first choice of color. He didn't pressure me in any way, which means a lot. If he wasn't available right when I called, he always got back to me that same day within a reasonable amount of time. The finance person I spoke to was also great. His first name was Jim. He explained my options and was very helpful. I have never had a bad experience at Lundgren Honda.

wsimonic

Oct 28, 2009

We began looking 2 weeks ago and all your personel where really helpful especially to someone who has not purchased an auto in 12 years. We keep our automobiles. Gene Rice made purchasing a car an easy and comfortable event. Thank you Bill & Sher Simonic

loconnor77

Oct 28, 2009

The service and respect of all sales associates was top of the line. My family will definitely refer Lundgren Honda to others. We were especially pleased with our primary sales associate Daniel Heckman. His attention to detail and willingness to make sure that our needs were met was stellar!

slaferriere

Oct 27, 2009

This was my first car-purchasing experience. I was very nervous and overwhelmed by the immense number of car brands and models out there today. Before going to Lundgren Honda, I decided that I would like to purchase a Honda; however, I was not sure what model I wanted. Derek and Neal were extremely personable and made me feel at home the moment I entered the dealership. They helped me explore my options and help narrow it down by the characteristics I listed for my future car. Within a very short amount of time, I had arrived at a decision to purchase a CR-V. I could not have chosen a more perfect car. My parents and boyfriend and are very happy and relieved with my decision for a variety of reasons. For instance, my parents both have Hondas and believe they are extremely reliable cars. Also, I have a commute to work and class each day and they feel relieved knowing I am safe with the 4-wheel drive. In addition, they are happy to see me absolutely head-over-heels for my car!

LZima

Oct 27, 2009

I had a great experience buying a new car from Lungren Honda. I am from the capital district of New York and I went to several local dealerships, but none of them had the car that I wanted or were willing to locate the car I wanted, so I began the search for the car I wanted myself. Lungren Honda had the car I wanted, so I contacted them. After making a trip out to go for a test drive and get a price for my trade-in, I decided to purchase the car because they offered a competitive price and a great warranty. They also offered me a fair trade-in value. They delivered the new car to my front door in five days, which was especially impressive since it was out of state. They took care of everything!

kclark

Oct 26, 2009

I gave Lundgren a great review. They made the car buying process easy. I felt comfortable every step of the way. Dan was great. He was honest and informative and had a great personality. I wouldn't hesitate to call him again when I'm ready for my next car. Thanks Lundgren!

suzyqueue

Oct 26, 2009

I highly recommend this dealership because of their customer service, car pricing strategy, and sales team.Unfortunately, I can't say the same about their financial team. The financial rep. assigned to find me the best used car interest rate didn't even try to help; instead, he told me to go with a particular credit union because he "wanted to help out the president of the credit union because he bought a bunch of cars from us and I gotta send finance deals his way!" (can't believe he told me that!)Therefore, I highly recommend buying a car from Lundgren Honda, but find financing on your own (certainly don't depend on them for the best deal).

ChristinaL78

Oct 25, 2009

I went into Lundgren looking to either finance or lease a Honda. Neal Latino is by far the most hilarious, down to earth, honest salesman I've ever met. He had patience with me as I test drove numerous cars and helped me with my decision that leasing was the best option for me. Everyone at Lundgren was so accommadating and the purchase of my new Honda Civic Coupe lease was the best dealership experience I've had. Lundgren left a great impression on me and I'll definitely be back for another car from Neal in 3 years! I would recommend this dealership and Neal Latino as your salesman to anyone!

gmurph02

Oct 24, 2009

It was a fantastic experience all around. Friendly, helpful people and great prices! I came in not planning on buying a car that day. I just wanted to price a few used cars. The Lundgren Honda Dealership was so great that we ended up walking off the lot with a great deal on a used car.

seanrusso

Oct 24, 2009

Just bought a car from Lundgren and from the first minute of walking in i had a great experience. I was unsure of what i was looking for but they listened to my needs and found the perfect match for me. i dont think ive ever felt so confident in a buying a new car than i did when dealing with Lundgren. Great sales person and Great loan specailist.

francis.rossetti

Oct 24, 2009

I went to lundgren honda being very nervous due to not having the best credit. I was warmly greeted by Justin LaPlante who very quickly and honestly got me all the answers and help i needed to find my new vehicle. I now drive a 2006 pontiac torrent and I love it. I would reccomend to anyone to visit Lundgren Honda and personally meet up with Justin LaPlante to have the best cary buying experience ever...

flowerz9876

Oct 23, 2009

I bought a car from salesman Justin LaPlante about a year ago. I was in Lundgren for routine service on my car and Justin was working. He saw me and came right over and asked how my car was, if everything was all right with it. I think that that is fantastic customer service and it is so nice to know that the great customer service doesn't end as soon as you make the purchase and walk out the door.

peter.dentist

Oct 23, 2009

I have purchased a used car from Lundgren Honda and I had a great used car buying experience. I was greeted by Neal Latino and he was very professional and Polite to me while purhasing my used Accord.It was an easy buying experience because Lundgren is a one price store no matter if you buy a new or used vehicle. I thought it was very simple picking out a used car because all the prices were on them and I hate to haggle.I think I found a friend at Lundgren and I will continue to buy all my cars from Neal.

spyliosd

Oct 23, 2009

This is the second Honda I bought from Lundgren Honda. I recommend Lundgren to anyone who wants to buy a car. Everyone there is so friendly and are there to help you. They made everything so easy and simple when I purchased my car.Neal Latino was my salesman. He was the best! Very professional and really cared about what I was looking for in a car and once again I drove off in my new Honda happy!!Lundgren Honda is the BEST dealership around!When its time for me to purchase a new Honda again, I will be back to Lundgren for sure!!!Dina

micheledavio

Oct 23, 2009

I purchased a Civic from Lundgren Honda and the sales person Neal Latino was fabulous. Neal understood all my needs and was always a pleasure to deal with. He made my car buying experience superb and easy. I would recommend anyone to Neal as I had the best car buying experience ever. Michele

chrisZer

Oct 23, 2009

I want to thank everyone at Lundgren Honda. I have bought numerous car's through out my life and this is by far the best experience I have had. Justin was great from start to finish listening to everything I said with great detail. He promised to have the car cleaned and waiting at my house for when I got home, needless to say there it was! The Lundgren advantages are one of the other big reason's why I bought the car there, from the 24 hour roadside assistance to the 100,000 mile free warranty. I can't say enough good things about Lundgren Honda and Justin. I will be sending all my friends there to buy Honda's. I look forward to the service area for when I come in.

hhatfield29

Oct 22, 2009

I have always been hesitant purchasing a new car by myself. I have been to many dealers and never liked the way I was treated. I felt like I was always being pressured and never felt comfortable with the sales people and there managers.My sister told me to go see Neal Latino at Lundgren Honda as she bought many cars from Neal and she was always happy with the service he provided.When I met with Neal I felt like I was being treated with respect and he was very helpful and took his time with me and answered all my questions.Neal was the first Salesman I met that I could trust and he had such a good sense of humor which made my Honda buying experience easy and fun. I will continue to buy all my cars from Neal no matter what dealer he is working at. I am just as happy buying a car from Neal as my sister Karen.

nealpatrick3333

Oct 22, 2009

I have purchased many cars before and buying a car from Lundgren Honda was by far my best new car buying experience ever... I delt with Neal who was a pleasure to work with and he was very helpful and friendly to me through my ne car buying experience... I test drove 4 different cars and Neal was very patient with me... Neal was truely a professional Salesperson that I would recommend to anyone who is in the market in purchasing a new Honda... This is my first New Honda and I plan on going back to see Neal at Lundgren for another some day...I love my new Civic...

Tash1226

Oct 22, 2009

I came to Lundgren Honda for one reason and that was Neal. I worked with Neal when he was at a previous dealership and wanted to have the same experience buying another car. It worked out to my advantage, because I was planning on purchasing a CRV. The dealership itself was fabulous! There was no haggling on price and I strongly feel the prices they set on their cars are close to what you would have to negotiate somewhere else. I've also had my car serviced there for oil changes and tune-ups, and everyone that I've worked with in service has been excellent too! You can tell they value their customers.

EBMurphy

Oct 21, 2009

My husband was looking to trade in his car for a newer model, so we started the search at Lundgren Honda. We worked with Jon Mason, who could not have been more helpful. We had been prepared for a lot of haggling and pressure like a typical car buying experience, but what we found was exactly the opposite. Jon worked with us to find a car that we loved and was in our budget. The "One Price" system meant that we had no surprising fees and it was a very low-stress situation. I would definitely recommend Lundgren Honda, and especially Jon, for anyone looking for a new or used car.

khagger

Oct 20, 2009

This dealership and salesperson worked with us over the span of a week and helped my wife and I find the car that was perfect for us. We initially tried one model and option package that we had decided upon and later took an extended test drive. During that drive we found that my wife was not as comfortable as would would have liked. Jonathan helped us try other models and packages, find a different car and switched all of the paperwork in no time. Lundgren is a fantastic dealership and I would highly recommend it and Jonathan to anyone looking to purchase a new Honda.

annaca_donaldson

Oct 19, 2009

My experience at Lundgren Honda was absolutely pleasant. We were punctually greeted. Given straight talk and information on each care we looked at. Loved the waiting area with the munches and computer access.Jeff and Jim both worked hard to get my loan approved in a timely manner. Jonathan went out of his way to make sure I had all the warranties I needed and also went out of his way to help me get my car registered. Him driving all the way up to New Hampshire helped me out so much because of my difficult work hours.I'm excited to use my new coupon vouchers and would recommend anyone I know looking for a nice car go to Lundgren Honda.Thank you for taking good care of me.

buford

Oct 19, 2009

Service all around was quick, friendly and agreeable. Showing product was knowledgable and quick. Paperwork and registration in another state was second hand. Pricing was affordable and on target with the needs of the customer. Fraser Moss is top of the line and builds on friendships for proper support. Thanks everyone!

gregoryzini

Oct 3, 2009

After a few repairs made to my car, I knew I needed to upgrade. I was recommended to check out the Lundgren Honda dealership. At first, I was a bit skeptical with the fixed prices of their cars, but I am obviously very satisfied with my purchase. First of all, I can't stand the pushiness that most car dealerships exhibit. The past experiences I have had have been miserable. The atmosphere at Lundgren is extremely friendly and uplifting. I was able to easily compare different cars that I was interested in and was suggested other cars as well. The prices of the car were fair and lower than most dealerships and I didn't have to worry about haggling over the cost.I am extremely satisfied with my purchase and walked away content and more than pleased with the outstanding service at Lundgren Honda.

sailboat

Sep 19, 2009

Purchasing a new car from Lundgren Honda and dealing with Jonathan Mason, Sales & Leasing Consultant was a very enjoyable experience. Jonathan was professional, patient with all our questions and completed all requests in a timely manner. Jonathan took his time and made sure we understood all aspects of the sale and the features of the auto. He also took the time out of his busy day to make a follow-up telephone call asking how we were enjoying our new Honda, and if everything was alright. He exceeded all our expectations for customer service during the purchase of our new Honda CR-V.Jim, the Finance Manager was very helpful in explaining all the ramifications of the loan and the extended warranty. He was very pleasant to talk to and took his time with all questions we asked. He made sure we were comfortable with our purchase and loan by making sure he provided to us all the necessary information.

slavin

Sep 7, 2009

Considering I was broken down and do not live in the area, Nuno and Jonathan treated me like I was a regular customer. Jonathan drove me to a hotel and picked me up the next morning since it was too late on a Friday to order the part for my Honda. Thanks!

hugabook

Sep 7, 2009

The transmission on my 2000 Honda Odyssey went again and I knew that it was time to purchase. Having dealt with Lundgren Honda for nine years (having all of my maintenance done there...45 minutes from my home)and after visiting other dealerships closer to home to see what they could offer me, I returned to Lundgren and ended up purchasing a new Honda CRV from a wonderful, supportive salesman, Jonathan Mason. Lundgren offers it customers so much more than any other dealership around. For me, the loaner car for longer service appointments is key. Jonathan Mason was the kindest salesman I have ever dealt with. He answered all of my questions about the cars that I was test driving and he was quite patient. He knew that the purchase of a new car was not in my plan, but something that happened quite suddenly. Jonathan held my hand the entire way through the financing and purchasing processes. Jonathan was on the lookout for a car for me and called me while I was on visiting with my family in another state to hold a car for me at the dealership until I returned. Never have I ever been in contact with or felt comfortable enough with a salesman to call him on his cell phone. Jonathan answered his phone each and every time I called him. To top it all off, Jonathan even came in on his day off "to do what he had to do" to make sure that I could drive home in a car that day. I had just returned from NJ and the car was waiting at the dealership. I went to Lundgren with my two children in tow and met with Jonathan and Justin. Justin got me a great financing deal and Jonathan drove around to find my husband in the field working to get the signatures on the paperwork that was needed. Now THAT is what I call service with a smile! Such dedication! Remember...it was his day off and he spent a portion of his day making sure that I could leave with a car. While Jonathan was finding my husband, I was on my way home with my children and the new CRV. One cannot ask for better service! I continue to recommend Lundgren to all of my friends. Their service department is wonderful, sincere, honest, and knowledgable and if anyone is looking to buy a new Honda, they should contact Jonathan Mason. Thanks for everything!

AG608576

Aug 24, 2009

Overall experience was great! Dealership has no pressure, very comfortable atmosphere! Fraser was great to work with, answered all questions and took great care of the whole transaction. Highly recommend dealership and Fraser! Love my new Honda CRV!

jpmc53

Aug 6, 2009

We came in with a need for a larger vehicle to accomodate a growing family. Justin was able to work a very good deal for the purchase of 2010 Honda Pilot. We are extremely happy with the purchase. Justin was a pleasure to work with during the transaction. We would definitly recommend any potential purchasers to work with Justin in the future.

robaye

Aug 4, 2009

Mr. Moss held our hand through the entire process. We never felt pressure at any time. During each phase of the transaction he took time to make sure we understood everything and paused to ask if we had any questions. The day we purchased was extremely busy & Mr. Moss did everything he could to make us feel at home. We would certainly recommend Lundgren Honda and highly recommend Fraser Moss.

stew88

Jul 31, 2009

When the transmission on my 2003 Honda Pilot blew 150 miles from home and I realized it was not worth it to fix it (it had 150,000 miles and I drive 180 miles each way to work every week), I knew without a doubt I would purchase my new Honda from Lundgren. I actually purchased the Pilot from a different dealership, 30 miles east, and the customer service in their maintenance division was awful. After the first service at the other dealership, I changed dealerships and have used Lundgren for all my services since 2003, and have always had nothing but excellent customer care. I walked into Lundgren, not having a particular salesperson in mind, and wound up having Jonathan Mason as my salesman. Immediately, I had a very good, very comfortable interaction with Jonathan. He was a great listener and aimed to satisfy. I had a good idea of what I wanted, we test drove a couple versions, and once my decision was made, Jonathan located the car I wanted and had it delivered a couple days later. The no hassle pricing, the customer service in sales and maintenance, the waiting room, and even the bathrooms, everything at Lundgren is about a great experience and they deliver.I would not hesitate to recommend Lundgren, and Jonathan, to any family or friends.

jlussier

Jul 29, 2009

I had a great experience at Lundgren Honda! All the employees that assisted in the trade of my car and sale of my new car were welcoming and knowledgeable. I did not feel any pressure to but a car, which I greatly appreciated. The way in which Lundgren Honda handles a trade in was explained in clear detail along with the financing component of the new car. I will recommend Lundgren Honda to family and friends when they are in the market for a new car! Thanks!

norm42

Jul 27, 2009

We (my wife and I) enjoyed our sales buying experience with Gene Rice. As a professional Sales Manager myself and a former Manufacturer's Rep I felt like Gene was the person representing the company that I wanted to do business with... Gene was very accomodating and understanding to our needs and in some instances it showed that he was paying attention as he was a step ahead of us.My further visit to your service department last Saturday was a pleasure.You made it easy for us to talk with family and friends about LUNDGRENS.Thanks to all that support both areas.Norman FaucherPurchased a 2007 Pilot

WLazarz

Jul 19, 2009

Lundgren makes shopping for and purchasing a new vehicle simple and virtually anxiety free. The sales staff is knowledgeable, personable, and professional. I called them in the morning explaining what I was looking for. When I arrived after work, the salesman had all the numbers prepared for me. What I was primarily looking for and alternatives we discussed that morning. No pressure. We drove away with our new CR-V the next day.I've been to other dealers but have come back to Lundgren for my last 5 vehicles.

db01775

Jul 13, 2009

We currently service our Civic at Lundgren and have no complaints. Although we have not bought a car from Lundgren, their up-front pricing policy seems easy to deal with. Based on the excellent service work and their friendly, customer-oriented attitude, I would recommend them for service or sales.

mkania

Jul 13, 2009

The best customer service we have ever seen at at dealership.Keep up the good work. Everyone was friendly and very helpful.Our salesperson, Fraser was very efficent and extremely helpful.We are very happy with our choice and hope to continue to enjoy our CRV.thank you

ndoc

Jul 8, 2009

I had a fantastic experience at Lundgren Honda of Auburn, MA. I was looking for a new vehicle, but wasn't sure what make I would be going with. My husband and I had been at another dealership just moments before and had been so turned off we walked out. I was not familiar with the Honda product and walked into Lundgren Honda and was introduced to a sales representative, Fraser Moss. His demeanor immediately put me at ease. He took the time to explain how the Honda product line and the manner of business at Lundgren Honda are different from other car makers and dealerships. I did not feel at all "pressured" to buy; rather, I felt I had been given an education on the product and that Fraser wanted me to make the best decision I could for myself with all the information before me. It took me a couple of days to decide which model I would be buying, but Fraser was there 100% of the way! Great salesman and great dealership!

amycowen

Jul 6, 2009

We had a great experience at Lundgren Honda. Our salesman, Fraser Moss, is a very engaging person and we immediately felt that he would work with us honestly and fairly. He was not your stereotypical car salesman. Fraser worked very hard at fostering a relationship with us and kept in touch with us via email (in a positive way) when we didn't find what we were looking for after our first visit to Lundgren Honda. Due to Fraser's diligence in staying in touch with us, we made a few more trips back to Lundgren and finally found the perfect car for us! We would recommend Fraser Moss and Lundgren Honda without any hesitation!

woodsman1

Jun 29, 2009

I've purchased numerous vehichles and dealt with my share of difficult dealerships throughout the years. I can honestly say, the purchase my wife and I made at Lundgren Honda was by far the easiest auto purchase we have ever made. Since my wife was suddenly in need of a new car, we did not have much time to look for a new/used one. We first visited Lundgren Honda in Auburn and met with our salesman Jonathon Mason. Since I was in touch with Jonathan prior to our actual visit, he gathered much information from me, and was fully prepared with a selection of vehichles for us to test drive that fit within our budget. My wife was impressed with the Nissan Sentra she drove. We opted not to purchase at this particular visit, since we wanted to check out several other dealerships to be certain that this was the best buy. After much research and uneasy dealership visits, we went to see Jonathan again. I at this time, test drove the Sentra and was instantly impressed with the car's handling and comfort. This car was priced at several thousand less than all of the dealerships I visited, and best of all there was no negotiation necessary at Lundgren...Which immediately eliminated any anxiety. Jonathan was very professional,knowledgeable and helpful throughout the entire process. He even followed up on a few other details (which we didn't catch) without being prompted. Although, it has only been a few months since the purchase, there is no doubt in my mind that we made the right decision to go to Lundgren.

Hemment

Jun 25, 2009

If you're like me,you might very well choose to having dental surgery without anesthetic as compared to dealing with a car salesmen. So it was a refreshing, to say the least, experience to meet someone in this field who is truly professional. Our salesmen, Jonathan Mason, answered our numerous questions without hesitation. And when it came to crunching numbers, he went out of his way to make them work for us. This guy really knows his stuff. And we were stunned--literally--by the breath of inventory that this dealership has. If you can't find the exact Honda that you are looking for here, I don't think you'll find it anywhere. A GREAT, ABSOLUTELY GREAT EXPERIENCE.

ckennedy

Jun 22, 2009

We spent lots of time asking questions about the vehicle we purchased in an effort to understand other vehicles of similiar price, quality, and size. Fantatsic Experience. It felt comfortable through the entire process, no pressure! Followup after the purchase was good!

Cichowski

Jun 22, 2009

The entire experience of buying our new van was the best experience we have ever had with the sale representative and dealership. Our daughter recommended Lundgren and we will also recommend Lundgren to others. Jonathan Mason was very courteous and professional in his approach, manner and dealings with us. Thank you Jonathan and Lundgren Honda for a very wonderful car buying experiencce.Dick and Kim Cichowski

MargeRockwood

Jun 22, 2009

Jonathan greeted us at the door as he was going outside and we were coming in. He stopped whatever he was planning to do and asked if he could help us. He was very enthusiatic about his job, told us he was new, and would help us to the best of his ability and that if he didn't know something he had plenty of knowlegable people in the dealership who will be more than willing to help him and us. My husband and I felt very comfortable dealing with Jonathan and he occasionally called over Justin who had more experience and together they answered all our questions. We were introduced to the sales manager and I liked him immediately. There were no hard sell tactics, just a very friendly, enthusiatic young man who you could tell absolutely loved his job. His job is certainly a lot tougher with our present economy and I've been talking to people about how nice everyone is at the Lundgren-Honda dealership and how much I like my car, but everyone is watching their pennies and a lot of folks can't afford a newer vehicle. I would not hesitate to buy another vehicle from this dealership. i feel like part of their family.

sandie

Jun 22, 2009

Excellent service department compare to Balisle Honda in Springfield, Mass. Lundgren honda has an excellent waiting policy for their customers compared to Balisle Honda.I would recommend this dealership and salepeople to anyone I know. I am very happy with my second Honda Accord.

Diane Gould

Jun 21, 2009

Jonathan was great, from the beginning. Very available, no pressure, very knowledgable and friendly. Great price. I also really liked dealing with the person who handled the final financial transaction - I'm sorry I don't recall his name. Very businesslike, professional, again information with no pressure. I would absolutely recommend this dealership and salesperson to a friend, and I would not hesitate to shop here again.

doulosandrew

Jun 20, 2009

Lundgren Honda in Auburn, MA is amazing. Our salesman (Jonathan Mason) was polite, attentive, knowledgeable and cared about us from our arrival, through our purchase and our revisit. The dealership is clean, a wonderful waiting room with complimentary snacks and beverages, plus a business area and a great children's play area. We enjoyed the low pressure sales and have never had sales and or financial representatives work so hard to make our deal work within our set means. Jonathan never pressured us, tried to move us into a different vehicle, nor did he play any dealership games. From the very first conversation about price, down payment and monthly payment Lundgren Honda was unwavering in accomplishing my goal to the best of their ability.

LA_3013

Jun 17, 2009

I will be updating this later as my original review was far too lengthy to fit here.But the short version is that Lundgren Honda is a great dealership. The sales staff is not pushy, they are just incredibly helpful and honest. The service staff is patient and explains things clearly, which is nice. They also have a lot of nice features that they offer to customers.More to follow....

SoxandPatsfan

Jan 26, 2009

I have bought 4 new vehicles from Lundgren Honda since 1998 2 accords, 1 van, 1 CRV. and all have been serviced at Lundgren. I have NEVER had a problem with service. All employees have treated me courtiously and professionally. Also, nearly every time, I have just popped in during the day and have had service done in a timely manner, including when I require more than just an oil changes. I once got there later in the afternoon and they did not have a part I needed (bent rim from pothole) so they gave me a loaner Van with no problems. They have a very clean service area with free coffee, tea, breakfast items, juices for the kids. They have 3 different areas, a kid room with toys (great when my kids were toddlers, toys were clean), leather chair quiet room (with 2 computers w/web), and Flat panel tv lounge. Purchasing the 4 new vehicles was smooth and I have always been treated nicely and have found their "no haggle" price to be competative. I was happy to discover this dealership and would model it if I were to open a dealership of my own. I am only bothering to write this because I read some of the low rated reviews and I could not believe them. I have not experienced anything close. I hope this helps.

tom2432

Jan 11, 2009

Only downside to this dealer is their lack fo negotiating. They do not have the lowest prices if you shop around & really promote their one-price for all mentality. It wasn't low at all and as a result I bought elsewhere. Customer service was great & would not have thought twice about buying here if teh price was even remotely close to others. Overall a great experience, just not what I was willing to pay in the long-run.

jruball

Nov 30, 2008

This was the first Honda dealership I visited when I went to look for a new car. I wasn't sure when they told me they had no haggle pricing that they were offering a good deal. I was looking at the Fit, which was on backorder there and had a bit of a waiting list. They were only offering 50 dollars off MSRP. They also offered a base extended warranty and some other dealer incentive options. They were very understanding when I told them I was just looking, and I did not feel pressured to buy right there at all. When I went down the street to another honda dealership, they insisted they couldnt go below MSRP on the car I was looking for, even after I argued with them for almost an hour! And their dealer incentives were not nearly as good.The only problem at had with lundgren was that they did not have a great selection. Everything else was just what car buying should be.

blackbird

Nov 2, 2008

We really want to answer "yes" to the recommendation question above and, honestly, we still hope the people at Lundgren will eventually change our minds. Lundgren was first on our list of Honda dealers based on a used car purchase several years ago (good price, nice treatment), their prices, their generous return policy, and their no haggle pricing policy. During our recent experience with Lundgren we found it next to impossible to communicate with the sales staff except when actually present at the dealership. Our sales person did not respond to email inquiries about a car we test drove, and when we phoned about the availability of that car we were told by another sales staffer that it was sold, then that it wasn't, then by the time we reached the dealership an hour later the car actually was sold. It could have been bad timing, but we strongly feel that if our sales person had responded in anything like a timely manner to our post-test drive questions (the car needed some repairs), we would have bought the car we wanted. Auto sales people can often be pests with follow up calls, but Lundgren's staff errs in the opposite direction---something we find amazing.

susanelizabeth

Oct 5, 2008

I bought my 2007 Accord from Lundgren.When it needed its first repair in June 2007, I contacted the service center for an appointment. Looking at their website today, they appear to have expanded their hours, which is excellent, but at the time, they (the service center, as distinct from sales and oil changes) were open Monday-Friday until 5:00 and closed Saturdays. This seemed an inconvenient and impractical customer service model in a day and age when many husbands and wives both work Mon-Fri till 5, followed by a long commute, and in a bad economy when many employers don't look kindly on employees taking days off from work for every minor car issue. The Lundgren employees I spoke with just had a general "can't get there from here" mindset. There was no offer of loaner cars. The only suggestion was that I had to get the car there before 5:00. It turned out to be a more serious problem than it had appeared (what appeared to be a large scratch--parking garage pillar damage--apparently had something bent underneath and necessitated a new door and a hefty payment to another garage). In any event, the Lundgren employees' approach was unhelpful. A more serious issue arose when I took the car Sat., Oct. 4, 2008 to a local garage for state inspection. It failed due to not having a front license plate. The inspection guy said this is a regulation most of the general public has never heard of. Indeed, the RMV site acknowledges "many people" are unaware. However, you would think a dealer that does inspections would be. My old car had front and back license plates. I traded it in to Lundgren and they put the plates on the new car. The new car has a sloped front and no bracket. I thought some car styles were just like that. When I called Lundgren Oct. 4 to ask what they did with such "unused" license plates, the receptionist (who was nice) said they sent them back to the RMV. The manager then said they could not possibly have made a mistake. He asked condescendingly, in a tone as though speaking to a child, whether I had been in an accident recently. The answer is no, though I think if I had, I would have been aware of it and thought of that before calling(and not called!). The garage guy said there was no evidence there had ever been a bracket or plate holder there--no marks or screw holes. Lundgren just suggested I order a duplicate plate on-line, but that is one service RMV doesn't allow on-line and RMV is closed in my area on Saturdays. I will have to drive nervously many miles during the work week with a rejection sticker before I get this straightened out alone. I was amazed to read here of Lundgren going out of their way to deliver cars to New York and so forth! No one offered the slightest customer service to me, even for what was apparently their mistake (neglecting to put the front license plate on). When I bought, they said Call us anytime in the middle of the night, etc if you have a problem, but I have no trust in this--I would call AAA. In short, their non-service results in inconvenience for customers, embarassment, missed work time, and much stress. Sorry to see it.

ShirleyAnnSpencer

May 1, 2008

I have purchased several Honda's over the years, but this buying experience was by far the best. I had a great price on the new CR-V two minutes from when I walked in to the dealership. They let me test drive a couple of different cars, borrow one overnight to make sure I was comfortable...in fact they made me feel comfortable the whole time I was there. I will get my next Honda there too. And I loved not having to negociate. Nice people, really. Unusual for a car dealership.

Jerry Gile

Apr 30, 2008

I have been a customer of Lundgren for over 8 years, I have been very happy with every experience I've had with Lundgren. There is no pressure from courteous sales people who go above and beyond to accommodate your needs. I've also have my cars serviced regularly at Lundgren. Which is always completed in a timely and professional manner. I purchased my first Honda from Christine Comeau. who treated me with such a "authentic" kindness and professionalism I have yet to go anywhere else. So if you are looking for a dealership who will treat you right with no "pressure" to sign, at the right price with a commitment to excellence Lundgren is the one!

Henry Zussman

Apr 27, 2008

No problem setting an appointment to have the 70k service. Annie went over what to expect and how long it would takeCar was ready before I anticipated it being ready.I asked for a service schedule which she printed out. A very simple guide to when I should bring it in and what would be done atfuture visits. Everyone there seemed happy to help. Clean and comfortable areas to wait. Impressed with quiet separatelounge/office area. The service area is very neat and clean.

polly

Apr 22, 2008

This jerk talked to us like we were toddlers, went back on the word of our original salesman who was "sick" the 3rd evening we went back to actually purchase the vehicle, was very condescending, and then sent some female "manager" out to berate us for actually believing what our original salesperson told us. If you cannot train a salesperson to know the about the products they are selling, then you can feign ignorance instead of admitting to deceitful pratices, and you probably should not be in business. Disgusting.

yaphi

Dec 7, 2007

I had scheduled an oil change over Thanksgiving weekend while I was up in Massachusetts. While at the Honda dealership, my girlfriend and I became interested in the new Honda CR-V. Weve been wanting something bigger.Yes sir, oh no problem sir, dont you worry siryou know. The problem started when they realized I didnt have a NY State drivers license. So they come up with the plan that first thing Monday morning, they would drive the car to my neck of the woods, register it, and give it to me. Monday came and went. Ill spare the details but they lied a bunch. Something about NY state rules vs NY city rules, which ended up being completely made up.Tuesday went.Wednesday came. Ill leave at 9:30 in the morning sir, dont you worry. 11:00 came. After all these lies they had told me about DMV this, documentation that, I decided to call the NY DMV myself and see what I had to do. After the very helpful man (though very retarded phone menu system) talked me through what Id need to do, I called the dealership, told them to deliver my car at this moment to my front door, and Id take it from there getting the car registered.Right away sir.They wanted me to drive to Albany. They wanted me to fax them copies of my passport and social security card. They told me that I had to be their in person, then they told me I didnt need to be there in person (I needed to be). They told me I needed to pay 5% MA state tax, then the difference (3.83%) to NY state (wrong). All-in-all, I purchased the car Friday and was told Id have it first thing Monday morning. What I did receive however (besides the car 6 days late), was a plate full of incompetence and a side-dish of lies.In the end I had to meet the guy on I-95 on the Connecticut border because Hes an old man with a sick wife.Two weeks later I noticed $908 missing from my checking account. The took the money out without authorization from me (they had my credit card number from the down payment) because I owed them the difference of the NY registration and what they had originally charged me for registration. No phone call, no letter or bill for $908. They straight took it out of my account with no notice. I called my bank but all they could do was report it as fraud and I'd end up with a new debit card...I'd still owe the 908 so there's no point in that.These guys are liars. Seriously.

pman95

Jun 2, 2007

Multiple promises to call with status of vehicle without following through. The only time dealer called me was to get permission to start this expensive job... after that I had to initiate EVERY phone call. And there were many. Even when told I will call you back in one hour... nothing after three, so I had to call. This is just one example. This one day job turned into 6 days. Service advisor was not friendly at all. She even pissed off my wife, which is pretty hard to do. Just took my car in today for more work - but it was not to Lundgren Honda. They should be ashamed.

Graftonite

Feb 22, 2007

I strongly recommend Lundgren Honda to everyone. Those of you who thrive on haggling price may have a frustrating time with the deal due to their "Haggle-free pricing", but the final price will be very reasonable regardless. With the internet offering plenty of pricing info (MSRP, Invoice, & "What people are paying in your area"), I had a reasonable markup price in mind for the Odyssey EXLR&N we wanted and Lundgren came back below that number. Also, I was pleased to find that Lundgren extends the Powertrain warranty among other incentives. When we told neighbors and a local mechanic we were ready to buy but wanted to find the right dealership, they all said Lundgren (We are new to this area). Lundgren was willing to work with me in detail on my purchase. I specified that I wanted the Odyssey EXLR&N Silver w/dark grey interior with less that 10 mi. on the odometer. In less than 2 weeks, our vehicle was delivered to the dealership, wrapped in plastic in and out with 6 miles on it. I was completely satisfied.The Service Dept. is well-maintained and appears to be well-staffed. The waiting area is exceptionally acommodating...though I am hoping I don't spend much time in there.

Hondaman201

Sep 15, 2006

Try them yourself. At first I did not believe the claims of "no pressure" and "great deals" but my wife and I were pleasantly surprised by the whole process. My car was ready on time and all the equipment was installed as promised. We enjoyed working with Christine, the sales manager, her professionalism and her obvious concern for our needs was greatly appreciated. We also had the opportunity to use the service department on two occasions and the experience was just as good, Jamie was wonderful.

brianrs1973

May 19, 2006

The Lundgren team seem very caring, friendly and sincere up until the deal has been made and then you're just another sale. Christine Comeau would say/do anything in order to make the deal. I'm from NY and asked Lundgren's if it would be a problem to register my new Accord in NY. They stated, "not a problem. we've done it many times before." Well, they lost or forgot the NYS inspection sticker required by NYS law in order to drive the vehicle. They really didn't seem to care because they had already received their money. They were also going to pocket the left over registration fee of about $60 which I had to hound them for. If you want a good deal on a Honda and don't care about being treated nicely, then go to Boch Honda. I DO NOT recommend Lundgren Honda for anything.

jpc40ma

Dec 26, 2005

I'd always been a happy Lundgren customer - until Dec 21. I don't buy cars often (I have a 98 Accord) because I don't have to. I've owned only Honda and Acura cars since 1979, and love them. I've had a new Honda dealer only two miles from my house, but continued to drive the 25 mile round trip to Lundgren because I was happy with their service. This may sound picky to most, but when I picked up my car after having had $1,398.78 of service work last Wednesday, the car hadn't even been washed. I always go to Lundgren Service, and have had over $3,000 of service there in the past year, as well as a $3,000+ auto-body job at their "collision center".When I told John I was surprised the car hadn't been washed, he told me he couldn't break the dealership policy of no car washes. I expressed concern for their business - surely they made exceptions for large service jobs, good customers, or as a marketing tactic to keep people from trying their new competition. I got a "nope".I even called the dealership that night and left a voice mail for one of the Lundgren brothers that own the dealership - no return phone call. I guess they don't care. Lundgren gave me a reason to try Ragsdale Honda, and I'm going to try them.

hondafan

Jan 26, 2005

We just bought our fourth new Honda from Lundgren, and now have to drive past a new Honda dealership to do so. We have had very good luck with Hondas and love the cars, but continue to buy them as much to do business with Lundgren as for the cars themselves. There are no games at Lundgren with their no haggle sales. There is no pressure from courteous sales people who bend over backwards to accommodate the customer. We also have our cars serviced regularly at Lundgren. The work is accomplished in a timely and professional manner while you either drive away in a loaner car, get driven to an appointment, or relax and read in their customer lounge while you enjoy a breakfast "on the house." In our experience, there is just no comparison to other dealers.

bk9001

Oct 7, 2004

<br>I have been buying cars every three years so. This has given me opportunity to deal with a lots of car dealers (Honda, Toyota, Ford, GM, Nissan, and Chrysler) in different part of the United States. I used this dealership for servicing my Honda Accord 2000 in year 2000 and 2001. Now, I live in California and use different dealership to get the same car serviced.<br><br>Lundgren Honda is perhaps the best car dealership in United States in my opinion. Very professional, courteus and upfront what they do. In my experience, only car dealer where the sales guys are trained to be polite and leave a customer alone to think. Quite unlike the dreaded experience at some other dealerships where salesman will apply all kind of pressure techniques and gimmicks to "close" a deal with you. I think they have no haggle policy when you purchase a car from them (I didn't buy car from there as I didn't know about them till I took my car for the first service there after moving in the area. But, several of my friends baught from them, and it was a very pleasant experience every time.). In addition, I think they extend manaufacturer's warranty by another year or so in the price. <br><br>There service room is very comfortable. They even supply you breakfast (free bagels, and coffees etc.) in the morning. And the best part is they wash your car after every service - something that I have not seen at any other dealer in any part of the country. I will whole heatedly recommend (though I left the area and state in 2002.) This is one business that left a permanent impression on me what a good dealership can be.<br><br><br><br><br>