Used Cars for Sale at Luther Park Place BMW in Rochester, MN

Brad G.

Apr 26, 2016

Almin Alisa has the perfect personality to work with when buying a car. He is very knowledgeable and pleasant. He is encouraging and patient; offering one test drive after another until we found the car that fit us best. He cared about our car buying experience from start to finish, and he delivered everything he promised. We will definitely recommend Almin and Park Place Motors to our friends!

Susan L

Apr 22, 2016

Great personal service. They care about the owners even after the sale!!! Brad Johnson goes out to his way, literally, to make sure that the customer is happy!

Kathy Lewis

Apr 21, 2016

Our sales rep, Almin Alisa, definitely helped us through this process. He was engaging, very personable, and knowledgeable about the product. He encouraged but did not pressure us. We ended up buying a beautiful car for a fair price! And the finance person, Rob, expertly arranged the financing to best meet our needs. We have bought cars from Park Place in the past and always found them to be fair, honest and reliable. We couldn't be happier! We will be back I'm sure!

M2LOVER

Apr 15, 2016

My SA Sean Hamidi was professional, organized and straight forward. He made the buying experience seamless and efficient. I highly recommend Sean and Parkplace for your next automotive purchase.

First Time Car Buyer

Mar 18, 2016

James Taylor was friendly, personable, and incredibly knowledgeable. I never felt like he was pushing me to buy a car. It was all about informing me to make the best decision for me. I ended up leaving happier than I thought was possible and with an ever better deal! If I ever need another car, there is no doubt in my mind that I would come back to James.

Jetta TDI Owner

Mar 18, 2016

I am a mechanic by trade. This is the first time I have brought my car to a dealership for work, ever. I had them change my oil and fuel filter. It was about $30 more than If I did it by myself. They washed the car, and vacuumed It out before returning it to me. They are not like most dealerships and go around and try to find things that are wrong with it. Very friendly and upfront. I am very appreciative of this atmosphere and will gladly be returning to have service done here.

Leslie D.

Mar 15, 2016

Almin A. was very professional, kind, and efficient when helping me trade in my old Kia and purchase a used Jetta. He did this in a very short amount of time, which was greatly appreciated. Also, I was never made to feely badly that I was not able to purchase a brand new car or even an expensive used car. Almin found me a car that I liked, could afford, and that met my needs. Personally, dealing with car troubles and purchasing vehicles is one of the least favorite things in life, and Almin and Kevin P. and the rest of the staff at Park Place made it all quite painless. I will continue to do business with this dealership and recommend it highly.

Sara

Feb 21, 2016

I was highly impressed by the customer service I received during the purchase of my new Tiguan. Almin was very knowledgable about the Volkswagen brand and hospitable to my father and I. I would recommend them to friends and family. Great service! Very happy with my new car.

Shannon Spies Ingersoll

Feb 17, 2016

My first impression of Joshua Kern was great! He got me in unexpectedly, fixed the repair (Service Professionals), I had a clean car to get into and I made my 3:30 appointment. I was just planning on stopping by to set up an appointment and give my car info! What a wonderful SURPRISE!

Frequent VW buyer

Jan 27, 2016

This was the most awful experience i have ever had at a VW dealership for maintenance service. I'll never go back to Park Place VW.

Kim

Jan 12, 2016

We viewed a car online that we were interested in and inquired to get more information. Sam emailed us back right away and we received all the information requested and made an appt to drive down from the twin cities to test drive the car. Sam was great to work with, went through everything on the car with us, and we ended up purchasing the vehicle for a competitive price.

Kyle

Dec 31, 2015

I was thoroughly impressed with the overall attention we received for such a simple fix. We had to travel so using the shuttle and having some fun while in Rochester made the day great. Thanks again to both Bob's and AJ for making us feel comfortable.

LucianC

Dec 11, 2015

Over all, it was a decent experience, other than not disclosing how much time and miles were left on the VW warranty, apparently the paperwork could not be found, I have no complaints. Ron is a very pleasant, knowledgeable sales person, was nice doing business with him.

Yan

Dec 11, 2015

Sean is one of the most professional and passionate sale I have ever seen. It's a perfect experience to have a such good man to help us buy the vehicle.

Mike

Dec 11, 2015

The people were very friendly and the service was great.

Oldaudiodude

Nov 25, 2015

Sam was excellent , car was first quality as described , price was a very good value.

Mary

Nov 19, 2015

Sam Castelli made my car buying experience a delight! His friendly easy going manner, knowledge, patience and willingness to come in on a day off make me look forward to doing business with him in the future.

Beth

Nov 5, 2015

My car purchasing experience at Park Motors was smooth and pleasant. I had the pleasure of working with Almin who demonstrated professionalism and knowledge of the product. He was patient with me as we went through the operation of the vehicle and I would feel comfortable contacting him with any future questions I may have.

Iowa customer

Oct 24, 2015

The buying process was very easy. The saleperson, Ron, and the finance guy, Robby, were both fantastic.

Ben

Oct 22, 2015

James Taylor was very helpful and worked to make sure my car was delivered to my expectations.

John

Oct 21, 2015

Outstanding service department. Prompt, professional service. The presence of their service department is one reason I bought my CPO.

Bob

Oct 20, 2015

Ron Thrune rates a 10 out of 10 in customer service. He was friendly and knowledgeable, and patiently had my wife and I test drive several Audis and BMWs, We ultimately purchased a Q5. The buying process could have proceeded much better. We were standing around waiting for the finance person to be available so we could complete the paperwork. Ron was trying to expedite, and after an hour of wandering the showroom, he finally became available.

Bobbie

Oct 13, 2015

I can not say enough great things about Park Place Motors. Michael Cornell was extremely helpful and made our buying experience very enjoyable. I would definitely return to Park Place when looking for another vehice and will be referring others Michael's way:) Thank you so much! I absolutely LOVE my new vehicle.

dmojjg

Sep 21, 2015

We had a great experience buying our first Volkswagen at Luther Park Place Motors! Eric Jensen, our salesman, was knowledgeable, helpful, and gave us the time and attention we needed to make an informed decision. Once we decided to buy, Eric whet above and beyond to make our purchase experience smooth and easy.

Mary D.

Sep 16, 2015

I have been referring everyone to Park Place lately! I recently purchased a VW Jetta after driving my previous car for close to ten years. I was nervous and hesitant to get a new vehicle, but I knew it was time to invest in something reliable. I met with Michael C. and he was beyond helpful. I didn't have an exact vehicle in mind but he led my mother and I to the Volkswagen's and found the most perfect fit for me. He was courteous and extremely knowledgeable on the make, model, and amenities included with the vehicle. I am so happy with my purchase, my interactions with the entire Park Place staff could not have been better. I feel safe in my new car and confident that I made the best choice possible when purchasing a new vehicle.

Kate

Sep 13, 2015

Joshua restored my confidence with Park Place Motors last week. He provided advice about my vehicle and offered a solution to improve communication with another department. Joshua exerted professionalism and patience which I appreciate as a customer!

Anita

Sep 13, 2015

I purchased my used auto from Michael Cornell. Michael was very knowledgeable and able to answer any questions that I had. I felt very confident dealing with him and would recommend him to anyone who is looking to buy a vehicle.

Matt

Sep 10, 2015

I bought I used car from Ron. We came down form Minneapolis and could not be happier with the service we received. The even delivered the car to use when it was ready. We feel like we got a new car at a used car price. Turns out my neighbor also went there from Minneapolis as well to get a car could not recommend this dealership enough.

MAM

Aug 30, 2015

This is my second experience with Park Place Motors. My first experience was 25 years ago and it was just a repair. I was very impressed at that time with the service and decided to drive up and see the newer Audis that Park Place had in their inventory. Michael Cornell was my salesman and he made buying my 2015 Audi a very pleasant experience. He answered all my questions and made us feel comfortable at first meeting. If I ever decided to purchase another new car again, I will pick Park Place Motors first.

#teendriverdad

Aug 27, 2015

When we arrived to Park Place we had been to numerous dealerships trying to find the right vehicle for our family and future new driver in the household. We were fortunate that Frank Galvan came out to greet us while looking and offered us the keys if we wanted to take it for a drive by ourselves. Over the next couple days we thought things through and went back a second time to drive the vehicle to see if we still liked it. After sleeping on the decision we came back once again, agreed on a price and bought the vehicle. What made this a great experience for us was that we never felt any pressure, we appreciated the ability to drive the vehicle alone, & they were patient with all our questions. The icing on the cake was after the sale when Frank sat with our teenage driver to go over how everything works in the car and brought one of their mechanics out to go over the various fluids to check under the hood. That's real life stuff and I hope instilled a sense of responsibility within our teenage driver. Great job Park Place & Frank Galvan!!!

Alka Mehra

Aug 21, 2015

it was great to purchase car from a local dealer. Frank was very attentive to our questions, great experience.

RayD.O

Aug 19, 2015

Joshua and the Audi dealership are very professional, friendly and most importantly good at what they do. Joshua bent over backwards to ensure that my car would be fixed even though he couldnt have it looked at right away. Without hesitation, I was given a loner car to use until they could get my A4 fixed. It's very refreshing to find a shop that truly cares for the customer and is willing to go the extra mile. THANK YOU!

Randy

Aug 14, 2015

I just stopped in to get a quick price on a BMW lease and salesman James Taylor not only gave me the price on the car I was looking at, but also recommended a car that more options and was even cheaper and a better deal. When I mentioned that I had a quote from another dealer, he was adament on getting my business and did everything possible to get it, which he obviously did. The customer service and respect shown by the entire staff was second to none and the car buying experience was the easiest I have ever had.

Car guy

Aug 13, 2015

James Taylor is an incredible resource. He truly loves cars and knows a lot about them. Honest and enthusiastic in trying to identify the vehicle that best suits your needs. Very pleased with overall experience.

TDIfan

Aug 12, 2015

My fiance and I made the drive down from the Twin Cities to check out a VW TDI Beetle that we spotted on Cars.com. We were introduced to Sam Castelli (sales) and he made us feel comfortable right away--we even hit it off on a personal level, talking a bit about our travel experience, hobbies, etc. Sam was both professional and had a great personal touch at the same time, and was not pushy at all (I've found that this is a quality that is hard to find in salespeople). The last experience we had at a dealership in Minneapolis (not VW) was the worst, high pressure place I'd been to, and that experience convinced us we would never go back again. Sam was anything but that, in fact I wanted to come back just to talk with him. He knew what we wanted for a vehicle, and didn't try to sell us on something else. When it came time to sign the paperwork it was simple, easy, straightforward, and didn't take as long as I thought it would, and Sam even stayed 30min after closing on a Friday to get it all done. When I picked up the car, it was detailed with a full tank in it, and Sam was extremely thorough with going over all operations of the vehicle (my first VW, I wasn't too familiar with all of the fancy tech). I highly recommend Park Place Motors, and working with Mr. Sam Castelli.

S3

Aug 10, 2015

I worked with two Audi dealerships (one was Luther Park Place) to get a car located at Luther Park Place. Hands down Luther Park Place earned my business over the other dealership, and I didn't even visit it in person or meet the salesman until he delivered the car to my front door the next day.

Jerry likes his A6

Jul 22, 2015

I wanted to replace my 2004 AUDI A6 with a used (a few years old) low mileage A6. I saw one on the lot that fit my needs. I started the process of finding out about it, got all my questions answered, got a good deal on my trade in and closed on the deal in one afternoon. My sales person, Michael Cornell, was very helpful. He answered my questions and when I wasn't sure what I needed to know about the car functions (including the electronics) he gave me enough basics without going into too much detail so I could figure the rest out on my own.

Michael L. Fabish

Jul 21, 2015

I feel James Taylor is an excellent sales consultant. He is very thorough concerning all aspects of purchasing a vehicle. He makes you feel comfortable and when the process is completed you know you made the correct decision. I would recommend him to my friends.

Brad

Jul 17, 2015

They have a really streamlined, efficient process for dropping off and picking up your car. Service reps are also very knowledgeable and you get to speak to someone who specializes in your make of vehicle (VW, Audi, etc.). It's also a nice touch that they wash your car and clean out the floor mats.

Josh

Jul 16, 2015

I came in to get my headlights adjusted and I got just what I needed. The service department ordered a new part for me, I worked with Josh and he got just what I needed! The shuttle brought me to my work not too far away and picked me up when my service was finished and that was very convenient!

Josh Kramer

Jul 12, 2015

James Taylor was very responsive and honest to my initial inquiries, and didn't constantly badger me to come in and check out the vehicle i was interested in. Paul Cushmann helped me when I got there and he was very inviting, he told me facts and was straight with me. He never pushed anything and kept everything to the point, which was great. Dan and Rob in finance made everything extremely quick, when I came back and ready to purchase, I was in and out within 20 minutes, I couldn't believe how quick it was. They didn't try to sell me anything I didn't need, just suggested things that would be of benefit. Previous dealings with finance guys much more pushy and aggressive sales pitches, these guys were the exact opposite. The previous car buying experience was a nightmare with Brenengen Auto in West Salem, WI, but Park Place Motors in Rochester was awesome and I'm so glad I was able to do business with them...Thanks to everyone that helped for making it a great experience for me! I'll definitely refer anyone to them and hope to do business again in the future.

Roy Redman

Jul 9, 2015

Friendly, attentive staff. Work done on time and everything taken care of correctly. Also, convenient shuttle service with extra nice drivers. Overall, a great dealership facility!

Leah

Jul 4, 2015

We worked with Eric Jensen and he did an amazing job. He was extremely helpful and knowledgeable. He was able to answer all our questions and was very thorough. We will definitely come back to him again!

Barb

Jun 14, 2015

We just purchased our second Audi from this dealership. With the first one we had excellent service and the people were always friendly and very helpful. We live in Wisconsin and it is about a 1 hour 15 minute drive and they actually picked up our car in our hometown because they did not have the part the day we took it over. We just purchased our second Audi and Frank Galvan was very helpful. He sat with us in the car and showed us all the technology and how it works. We recommend them to anyone thinking about buying an Audi or any car.

Sandra

Jun 12, 2015

We were going from Rochester to Texas when our VW had problems. We called The service representative, Jeff Bradshaw, after telling him where we were, he found the closest dealer, Lithia VW is n Des Moines Iowa and informed them of our problem. They were waiting for us when we pulled in at 4:30. Their technician stayed an hour late and got our car back on the road. Jeff called to make sure we were okay and being taken care of. Thanks Jeff for coordinating with the other dealership. Excellent service

Kevin C

Jun 11, 2015

I worked with Frank Galvan and had an awesome experience. I shopped at several dealers and Frank made me the best deal. Although they are 3 hours from me, it was the right decision. The entire process was smooth, seamless, hassle free and very simple. Frank did a great job, was very thorough and incredibly helpful to me in deciding which car to buy and what options and features I wanted. I'd highly recommend working with him.

VW TDI'er

Jun 5, 2015

Bought a second car from this dealer and had a small repair made. Customer service has been great and the facilities very comfortable.

Glenys Schloemer

Jun 5, 2015

I purchased the car a year ago and it was due for an oil change. Scheduled the appointment - very courteous and helpful service people. Arrived as scheduled, drove up to the automatic overhead door, opened, drove in, and was greeted by A.J. I had a couple issues he helped me with. He provided me with a wonderful car to drive to the mall and have lunch while they were servicing my vehicle. Approximately 20 minutes before I could pick up the car, the service department called and said the car was being washed and it could be picked up at my convenience. Excellent service - am scheduled back for a couple other things and look forward to the appointment.

AnnS

Jun 4, 2015

Fast, friendly, accurate service. AJ is very helpful.

Stacy

May 31, 2015

They went far above and beyond to help me! AJ could not have done more to accommodate me. They really under promised and over delivered!

John Brokken

May 27, 2015

I worked with Sam Castelli to buy my Passat TDI. Sam was very knowledgeable, and if he didn't have the answer, he found out from someone that did! He is a definite asset to Park Place Motor Cars! He took the time after my purchase to thoroughly understand all the operations of the vehicle, and there were many. He was very kind and patient driving the vehicles that I tried out to make sure I was completely satisfied. I would purchase my next vehicle from Sam! John Brokken

Sandy

May 13, 2015

We had a very easy and quick time purchasing our W Golf R. Our Sales Consultant Ryan Korte was great. He was very knowledgable on the car - performance and every thing that goes along with it. He made sure we had an understanging of all the features in side the car. He is a great one to have selling cars - you can tell he has a passion for cars. We clicked right away. And I do have to say he has a very contagious laugh.

MichaelJonczyk

May 1, 2015

I worked with Sam Castelli to order and buy my Audi RS7. Sam treated me with respect right from the start and helped me through the entire process. He demonstrated that I really mattered to him. He answered all my questions promptly resulting in the selection of the exact options that I wanted. In fact, the entire staff was very friendly, professional and informative. I am very pleased with both the car and the experience. I will definitely buy my next car from Sam at Luther Park Place Motors (Audi Rochester)! I am now a customer for life. Michael Jonczyk

Diane

Apr 30, 2015

Great place, great cars. Fantastic service. They treat you with so much respect and kindness.

Annie

Apr 29, 2015

James Taylor was very knowledgeable and easy to work with as we searched for a new runner car for my husband to drive back and forth to work. We are loving our new Kia Soul and the awesome gas mileage it is getting. It's a great car for the money and surprisingly roomy inside!

BorthFamily

Apr 29, 2015

We had the pleasure of working with Ryan Korte and Dan Mobley during the purchase of our new 2016 Kia Sorento. They worked with us throughout several days to narrow down which features, color and year we wanted. We have very busy lives and they were very flexible with our schedules. They went above and beyond to find what we wanted throughout the states in a short period of time. Ryan treated us more like friends then just customers; fantastic! The service was amazing; highly recommend Ryan and Dan when you visit them!

K Magnuson

Apr 23, 2015

The service department at Park Place Motors is top notch. I have to drive 70 miles to get to Park Place Motors. The service manager reviewed the problem with my 2014 Passat that I had told them about during the scheduling process. They asked if there was anything else they should look at. Waiting area was clean and comfortable. Everyone asked if they could get me coffee or a ride somewhere. Very courteous. They had to order replacement parts, so they set me up with a 2014 Passat loaner vehicle. My car was repaired within 36 hours. The receipt for the work had very specific documentation of the work performed and the parts replaced...ALL at no cost to me. This is a great place to purchase a new or used vehicle. Fantastic service department.

New Audi owner!

Apr 22, 2015

My husband and I had been looking at used cars online before we went to the dealership and found an Audi that we really liked. The entire staff was courteous and friendly. Eric Jensen did a wonderful job showing us the vehicle and taking us through the process. He was very knowledgeable and friendly. The financing part was painless and quick. We got exactly what we wanted and couldn't be happier with our Audi A4! The service was great! Next time you need a new or used car, go to Park Place Motors in Rochester.

Nick Nedland

Apr 21, 2015

I worked with Sam on the purchase of our new, used, vehicle. I came right after work, which happened to be 10 minutes before close, and without hesitation, he asked if we needed help. He did not rush us, and answered all of our questions. Sam never threw a hard close at us, and I never felt obligated to make the purchase for keeping him after hours. After previous experience at other dealerships I would be hard pressed to go outside the Luther Dealership family if this is how they operate. We did have one minor issue with the vehicle making a noise, and Kevin Pose immediately had us bring in the vehicle and gave us a loaner vehicle while it was looked at. Kevin fixed the problem right away and apologize multiple times for the problem, which wasn't a problem because of the way he handled it. Again, just another reason that will bring me back to Park Place in the future for my next vehicle.

Bob W

Apr 17, 2015

My recent Audi purchase was handled flawlessly by James Taylor. He's both knowledgeable and pleasant. A very satisfactory buying experience!

KariM

Apr 17, 2015

I recently bought a car for my son from Ryan. He was really great to work with. He was really knowledgeable and I really appreciated the no-pressure sale. Ryan found a car that I wasn't even considering and I ended up being way more happy with his recommendation than what I was looking at. I also recently took my own vehicle into the service department and those guys are fantastic. They were really helpful and everything went extremely smooth. I would recommend Park Place to anyone. I have been a long time customer and I have always felt that the staff goes above and beyond to make sure you are taken care of.

KiaDriver

Apr 11, 2015

This entire dealership is friendly, very respectful of your time, and they do great work. I didn't purchase my car here, but after going through terrible service at Witham, I decided to give Park Place Motors a shot. Not only did they schedule me in, they were flexible when I couldn't make it due to weather issues. The were able to order the correct part (which was a complete battle at Witham), serviced it quickly, offered me a shuttle to wherever I wanted to go (or a rental if I wanted). On my first visit I used the shuttle, and both drivers were very friendly and ready to drive. The second visit was much shorter, and their lobby area was comfortable, provided coffee, water, snacks. I didn't come across anyone in the dealership that was unfriendly. I'd recommend this dealership to anyone, and will come back to purchase our next vehicle here.

Evan

Apr 10, 2015

Took delivery of my ordered BMW m235i equipped exactly the way I want it last Monday and could not be any happier. My salesman, Eric Jensen, Burl (BMW manager), Rob Benson (finance manager) made every effort to get me the car I want and the buying process enjoyable. I could not ask for a better experience and recommend that you see these guys when considering a car purchase.

Marlene, VW Golf lover

Apr 8, 2015

I recently purchased a new 2015 VW Golf. Frank was very helpful and I was able to get exactly all of the features that I wanted on my new VW. I previously owned a 1985 VW Golf and after driving 2 different makes in between, I finally came back to my favorite. I love it! I also came back to VW because of the expertise and quality of their service department. I would definitely recommend this dealership to anyone.

Steph

Apr 6, 2015

This was my first time buying a car from a dealer. Sam was a wonderful sales rep to work with, he made the buying process go very smoothly and answered all my questions. I never felt any pressure with buying . Very nice people to work with and very accommodating !

ashley

Apr 1, 2015

Very pleased with my recent experience! I love my new purchase! Everyone was very helpful and pleasant to work with in the whole process.

Jag

Mar 31, 2015

Paul Cushman is excellent. Goes the extra mile for his customers. Dealership is great. Definitely would purchase from them again.

A new customer

Mar 29, 2015

James Taylor is a very knowledgeable sales person who really understands car. He can quickly answers your questions accurately. He is also a friendly person who you can communicate with. He is not pushy in selling you a car. The customer lounge is also great and relaxing.

Brian C.

Mar 27, 2015

After visiting a VW dealership 30 minutes from my home, I drove 3 hours to Luther Park Place VW and am glad I did. The facility and customer service was excellent, Almin was clear, concise and spot on, the car was accurately described on line and priced extremely competitive. The only thing i wish is that they weren't 3 hours away, if and when i need service. Needless to say I am extremely pleased with my purchase of a Certified 2012 Passat!

Goldsmith50

Mar 12, 2015

We have purchased our last 9 cars from Park Place Motors. The quality of their customer service is why we keep coming back. The sales staff at Park Place are courteous and knowledgeable. Sam answered all our questions and Rob in financing is the best. It's the only place in Rochester I would consider buying a car.

Abs

Mar 11, 2015

Absolutely fantastic customer service, of course they're selling cars, but this was above the level of service and satisfaction I expected. While I don't hope to have the need to purchase a new car any time soon, I will come back when the time rolls around.

Michele

Feb 27, 2015

Joshua took great care of me and my Q5! This was my first service appt for my Q5. I showed up early and he was able to get my car in and out quickly!

ShalimaS

Feb 18, 2015

Hassle-free procedure for buying a car and excellent customer service.

Terry

Feb 12, 2015

I saw this 2012 Kia Sorento online that seemed to have all the right things, low miles, loaded and reasonable price. I went to see it, loved it, and because their asking price already seemed quite reasonable, the deal was done before it actually saw any time on the lot. I'd been looking for any kind of AWD SUV that had a V6 for some time and all the others at this asking price had double the miles and half the options.

Andrea

Feb 4, 2015

I recently leased a vehicle through Luther Park Place Motors. I worked with Ron Thrune and found him to be informative and easy to work with. His many years of experience are evident. I appreciated his no pressure approach and his ability to be both straightforward and accommodating. The finance officer with whom I worked was efficient and spent as much time as I needed to review the agreement with me.

Happy new car owner!!

Feb 3, 2015

After a terrible experience with my local Kia dealership drove to Rochester out of pure frustration and resolution to find a dealership who would treat me fairly. Couldn't have been happier to make the drive, as the experience was a completely positive experience. Drove away in a brand new Kia Optima and love it!! Great sales people and absolutely no pressure to buy...and they willingly stayed 2 hours past closing time to make sure all the paperwork was signed, I knew about the features of my new vehicle, and was ready to go. Had my choice of vehicles on the lot, whereas my local dealership only offered me one option and highly pressured me to buy that vehicle. Will highly recommend the Rochester Kia dealership to my family or friends but won't ever go back to local dealership.

Retired Public Servant

Feb 3, 2015

I was shopping for a quality used car and was in a position of paying by check so I was ready for a duel. The salesman had the vehicle I was interested in ready to go for a test drive which we had made arrangements for the day before. After a short test drive we agreed on the sticker price which was 2 to 3 thousand less than the metro area dealers and according to Carfax was around 6 or 7 hundred over value. All in all, it was a quick and pleasant experience and have reccomended them to others.

NewBeetleBabe

Jan 29, 2015

We had been looking for a very specific vehicle (a yellow TDI New Beetle) and finally found it here. We live quite a way from the dealership but they were nice enough to hold the vehicle for us to see. Because of the straightforward pricing policy, thorough explanation of the features, and nice relaxed test drive, we were able to quickly decide that it was the perfect vehicle for us and were able to drive it home the same day. All throughout the process we were treated well - all of our questions were answered and all of the staff were very pleasant. Each step of the buying process was explained and was completed with no surprises. It was simply the best car buying experience we have ever had.

Beth Atz

Jan 22, 2015

This is the 3rd Kia our family has purchased from Park Place Motors in Rochester. The entire staff is friendly & courteous without being pushy. The showroom, offices & service areas are all clean & professional looking. Nothing could have made our experience better.

Margie Loprinzi

Jan 22, 2015

Park Place installed a trailer hitch package on our new Routan Minivan and repaired a chip in the front windshield. Jeff did an excellent job coordinating the glass repair (which only comes to Rochester on limited days of the week) and the installation of the hitch. He had the van finished within my time frame, we are very pleased with both issues!

DZC

Jan 17, 2015

I like their services. They made me very comfortable and were really helpful addressing my concerns. The shuttle the drop me at home and picked me up when the car was ready was a plus.

BAEvans

Jan 13, 2015

First routine service for my new Audi A3. Absolutely perfect in all aspects. Over the phone diagnosed my shaking above 50 mph (snow in the open spoke wheels) and routine service was a faultless process. Service consultant was Joshua Kern. Best dealership I've ever dealt with.

KWeber

Jan 8, 2015

Brought in my 2013 Jetta for factory maintenance and I was very pleased with the quality of service. I used the shuttle service to get to and from appointments at the Mayo Clinic while my car was getting serviced--fast, efficient and friendly! This car is my first VW, and I'm very pleased to have such a great option for taking care of it.

PatsyOwner

Dec 30, 2014

Starting with our dealer, Frank. He is courteous, kind, and incredibly hard-working. Made my FIRST car purchase an amazing experience. A slight issue came about with the autolocking and keyless entry; but have no fear, Jeff was here to save the day and took our new car, Patsy (Patsy the Passat), and fixed her right up. We were given a shuttle service from work to get Patsy straight away. Great experiences so far with Park Place and the customer service. Truly gold standard.

Nick L

Dec 27, 2014

I recently drove down to Rochester from Minneapolis to purchase my used A4 - worked with James Taylor on the process and it was as smooth as could be. Very honest and upfront, without any unnecessary pressure. I knew what I wanted, and he was great with explaining what they had to meet the need. Highly recommended - ask for James Taylor!

Yellow t-top

Dec 1, 2014

I called them to find out if there were any open recalls on a Volkswagen we had just bought. I was told there were 2. I set up an appointment for the next week. Move personal schedules around so the car could be dropped off for 3 hours for the recall work. Drove 30 miles one way and dropped the car off. 50 minutes after it was dropped off, I get a call, the recalls had expired, but they would do the work for a charge! What a way to get business. I called ahead, they had a week lead time, and they waited till they had the car to verify the recalls. I WILL NOT RECOMMEND THEM TO ANYONE!!

Mark C. Carlson

Nov 14, 2014

Thanks to Kevin Pose and staff. They took very good care of me and fixed my problem. They even washed my car. I live in Austin , MN. I will be back to Rochester , MN to have my Kia Sportage serviced.

Jody Fox

Nov 13, 2014

Simply the best! Went to four VW dealers in the cities and nobody compares to Park Place Motors.....Almin Alisa is FANTASTIC! I highly recommend him.....Thank you to the entire team at Luther Park Place Motors!

Pat&Lisa

Nov 5, 2014

We got everything we wanted and more.Are salesman Almin did did a great job showing us around the vehicle.We got what we wanted for are trade will buy from again

Katie D

Oct 24, 2014

I drove down to from Minneapolis and it was worth it! I recommend Park Place to everyone! When I got down (with my family), they had everything ready to go. Car was ready, paperwork, everything. They ARE worth the drive.

Karl

Oct 23, 2014

We needed to buy a second car with adequate passenger legroom. Our sales person, Almin Alisa, listened to our needs and focused our shopping on cars that addressed our needs. Almin let us test drive a 2014 Passat with low mileage. Great price and not the pushy,overbearing sales tactics that you see too often. Park Place Motors has a great, clean facility and I highly recommend Almin as a sales advisor if you shop there.

Hannah

Oct 21, 2014

I had the best experience at Luther Park Place Motors! It was our first NEW car buying experience and we were more than pleased! We went to several different car lots and did a lot of comparison shopping. We had the best customer service experience at Luther Park Place along with the best deal too. With a large purchase such as a car, you need to feel comfortable with your purchase all the way around-cost, experience, value, and security and even trust with the dealership. I would recommend any family members, friends or coworkers to definitely start their shopping experience, new or used, at Luther Park Place-then check around, but you will most certainly return to Luther Park Place in the end to make that buy! We did! :)

Amber

Oct 16, 2014

Great service, fast and easy. I did have a broken visor that was held up by sticky tape, but as soon as I found it. Park Place Motors ordered a new part and is replacing it for free. Would definitely recommend them to anyone wanting to buy a car!

Susie57

Oct 5, 2014

This is the second car that I have bought from Park Place. I must say that both experiences were stress-free and the staff could not have been more helpful.

JMN

Oct 3, 2014

3rd car I buy from the dealership - no one can match their pricing and awesome customer service. If you're looking for a BMW - James Taylor is the man!

Dwight K

Sep 7, 2014

Just bought my wife a BMW from Luther Park Place Motors and the process was fast and easy.

Iowa Family

Sep 6, 2014

Good experience buying a new family car. Had snacks for the kids and tuned the big TV to Disney channel while mom & dad finished paperwork. Very friendly & knowledgeable.

Jeff D

Sep 5, 2014

Extremely happy with overall experience. Found on the internet. Very straight forward. We had been to 3 other dealerships. This quite simply was by far the best deal. That's why we purchased there. Would definitely return to Park Place for next buying experience

Whitney

Sep 4, 2014

I had never bought a new car before so I went into this nervous with a lot of unanswered questions but was also looking for a car with specific features. They helped me get the best car for my budget. I worked with Jenna C. and she was very friendly, accomodating, and answered all my questions - And is still available for any questions I might have. The buying processes was simple and quick! Thank you for the great service!

Britt

Aug 30, 2014

They accomodated all requests, were quick in the buying process, and were completely professional and yet personal. Great staff and great service.

diana from Iowa

Aug 27, 2014

I traveled over an hour to have my car serviced and the courtesy shuttle took us to the mall, picked us up quickly to deliver us to the restaurant of our choice and then back to the dealership. The service department gave me a written report of the overall condition of the car and what repairs I can plan for in the future.

HazelA5

Aug 22, 2014

There's always a certain level of hesitancy when taking your vehicle somewhere for service when you didn't purchase from them...No need to worry with Park Place. Joshua does an amazing job in the Service Department. He went above and beyond to deliver my vehicle to me (an hour and a half away) at no charge when a mistake had been made and my car wasn't going to be finished when expected. I was also pleasantly surprised to find that they had completely detailed my car, as well. They have earned a new faithful service guest...which always has the potential to lead to sales guest in the future.

Larsman

Aug 22, 2014

I recently was trying to find a vehicle to fit my needs. Spotted one online contacted dealer but vehicle was always spoken for. Good, fast reply and good communication.

Dick

Aug 20, 2014

Recall for 2012 Tiguan fuel pump. Appointment was timely. Very accommodating. Friendly staff. Clean. What more can one ask of a dealer?

Becky

Aug 12, 2014

All I can say is, customer service was awesome. Very nice and friendly. Would recommend this to friends.

satisfied customer

Aug 8, 2014

First time of bringing my car for low maintenance. My mom had a Mayo appointment so since i was in the area it seemed convenient to bring my car to Luther Park Place Motors. My appt. was at 9:15am. I dropped the car off at 5:00AM and was going to pick it up after we were done with my mom's doctoring. They called me at 8:30am letting me know my car was done. I thought "wow" it was done even before my initial appoitment. They also asked if I needed a shuttle and let me know the time of the last pick-up. I didn't end up using the shuttle and was dropped off by my parents. Very happy with the quick service, for going through what they did and for the quality of work.

Katie N

Aug 4, 2014

Jeff at the VW Service desk was a great pleasure to work with. He was thorough and patient with me. The mechanics worked in a quick fashion and would have had my car back on the road the same day if it weren't for the cost. I passed on getting my car completely fixed at Park Place because of the cost. It's an old car, VW parts are extremely expensive. I opted to purchase after market parts which for me was much more feasible, all things considered. None-the-less, working with Park Place was great!

Twinsfan

Jul 30, 2014

The only thing I did not like is that the color I wanted was not available in the car I bought despite a search. If the makers of the car advertise the optional colors, then they should have all of those colors of cars available. But the staff were very nice and helpful, they did not pressure me at all.

Jimbo72

Jul 21, 2014

Great staff, sales persons very knowledgeable. This was the easiest and most pleasant buying expirence I have ever had. I will gladly recommend Park Place Motors!

Lunas

Jul 12, 2014

Thanks for the car and concern about my new vehicle. Addressing all my concerns for service and making me feel confident in my decision to by a Kia from you.

Used Kia Sportage Owner

Jul 8, 2014

The staff are very service oriented and helpful. I did not buy my Kia Sportage at Luther Park Place. I bought it used from another dealer but Luther Park Place is where I go for vehicle maintenance. They are knowledgeable and are parts experts for my car.

Michelle

Jun 19, 2014

I had a great experience at Park Place Motors. Very honest, straight forward service. Jon Faruolo was very helpful with the various questions I had. I was in and out quickly! Rob in the financing department was very supportive (it was a big purchase for me!) and did not try to sell me any unwanted extended warranties or service plans. I would highly recommend Park Place Motors for your next purchase!

Jim R

Jun 14, 2014

I went to Park Place Motors because they offered a discount through the USAA car buying service. Twin cities dealers were pretty much after full sticker price. My buying experience was pleasant although I waited four months for delivery instead of the two I was told to expect. The car itself is fantastic and I highly recommend the new diesel engine. Just had my first 5000 mile service which was completed in under two hours on the day and at the time of day I requested. So far, so good with Park Place Motors.

kesnedden

Jun 5, 2014

I had a great experience with Luther Park Place! They were honest about costs and worked with me to find the cheapest yet most effective solution for my Beetle!

Tom

May 29, 2014

The LED turn signal went out on my tail light they researched and found that is was in a service bullentin and replaced. The service manager was very helpful and also expained several other questions that I had about up coming service schedules

Thorn

May 27, 2014

We will never buy another vehicle from this place again. Of course the sales guys are nice...they want you to buy a vehicle. The service is all show with no delivery. We have taken our vehicle back here 4 times now for service. Living 40 miles away, it makes it an effort to get bring our vehicle there for service. Every time we have brought our vehicle in for service we have to bring it back twice to actually get the issue resolved. Not sure if they try to MacGyver the parts together or if the mechanics are just that incompetent they can't just replace the part and make it a single visit deal. I see the reviews are all 5 stars....as a person that specializes in Search Engine Optimization I know the marketing tactics dealerships use to ensure they have high ratings and good reviews. Try actually contacting the people that leave these 5 star reviews sometime... We made a mistake buying a vehicle here with the 100,000 mile extended warranty. It won't happen again. I apologize to the friends we referred. The service is sub par and what is the point of buying a behicle if you can't get it fixed by knowledgeable people?

Mark

May 27, 2014

paul was courteous and not forceful in his sale technique. answered questions promptly and thoroughly. spent extra time finding the vehicle desired even though it was not in the luther stock. even though there was a "hick-up" in some of the incentives of a '14 vs. '15, situation was handled professionally and without interruption to complete sale. would recommend your organization to other family and friends. mark

John B

May 25, 2014

Got me in and out in timely fashion. The staff was very polite and waiting area was nice. Coffee was free and good.

Shawn

May 21, 2014

The buying process was open, honest and quick. This is how all car buying should be!

James

May 13, 2014

James was very helpful and patient with me. Thank you!

Jeff Neumann

May 10, 2014

I haven't bought a car since 2001 and that car died in the first part of May. I went to Luther Park Place Motors at 9:00 am with the intention of buying a great car. I only drove one car, a Kia Optima SX, started the process of finance and was on my way home by 11:30 am. Ron Thrune was my salesman and he did an excellent job. The whole process was very easy and really helped my stress level from the previous car passing away. I would recommend this dealership to anyone. Great job everyone at Luther. Jeff

Karen

May 2, 2014

We stopped in to test drive a Mazda3 and Eric suggested that we take a look at a Kia Forte. We did, and it was the perfect car for us. He listened to what we wanted, and asked the right questions to help us find the kind of car we were looking for. The experience of test driving and purchasing our new car was a pleasant one. After the paperwork was done, Eric spent a fair amount of time going over the features of the car, and how to use them, as well as has made himself available to help if we have any further questions. The whole experience was so much better than we had anticipated. If the service experience is anything like the sales experience, we'll be quite satisfied.

Bkbrigham

May 1, 2014

A. J took great care of me when I had my X3 serviced. This was my last visit under my service contract and he made sure that everything was taken care of, even my brakes. I will certainly continue to have my car serviced at Park Place BMW even without the service contract.

AudiS4

Apr 30, 2014

Bought my 2014 Audi S4 at Audi of St. Paul but had my first service done at Rochester Audi because of their awesome service department. If you have an audi in the Metro I would def check these guys out. They came to my house in Stillwater to pick up my car and had it delivered back the next day. Plus they gave me a great loaner. I'll be buying my next Audi in Rochester.

Christine Fenske

Apr 26, 2014

We had a recall notice since last November on our 08 kia optima....our fault that we live 45 minutes away and that we get all our service done at the local ford garage 15 minutes from home so our records don't show for kia. Anyhow we wanted fast in& out recall service with no hassle or car wash or lolligagging & that's what we got. In& out in 30 minutes . We were pleased cause it was supposed to take an hour. I noticed our paperwork said we needed a 60k service after park place fixed the recall .....our car has 141k miles.....again....nothing we've had done at ford must show up but we have had all scheduled maintenance x's 3 and then some, done to our car, because I am meticulous about these things. I'm gonna get 400,000 miles out of this ~ paid off little gem!! Well my kids are at least ! I'd come back and check out those sharp looking BMW's some time.

Sean Benson

Apr 18, 2014

We purchased a new Audi Q5 from Park Place Automotive in Rochester. After researching a number of dealerships in the area, we connected with Ron at Park Place and were able to get easily the best pricing on this car. The other dealerships weren't even close, which more than justified the drive down from Minneapolis. The buying process was straightforward, no haggling was involved and Ron kept us apprised as our car was being built and shipped over to the US. We just picked our car up two days ago and the process was very easy. We did a trade-in and received a very fair amount for that car. They were even able to beat the very low-rate financing I had previously arranged, so we ended up financing through them as well. Every part of the process was excellent: pricing, customer service and facilities, we will definitely be keeping them in mind the next time we're in the market for a car!

Erika T

Apr 18, 2014

From the moment we contacted Frank at the dealership, he was very friendly and helpful in locating what we were looking for. When we went to the dealership to buy/pick up our Jetta, Eric was awesome! He answered our questions and took the time to explain features on our vehicle to us. It was worth the drive for us and we would definitely recommend your dealership!!!

Brandy

Apr 17, 2014

i loved how i could just drive in and someone was right there to help me! they even washed my car when done :) very sweet of you all! Felt very important, not rushed and great service! thanks a million!

EdieC

Apr 15, 2014

I can't say enough about the wonderful customer service from everyone from my service advisor, Kevin, to the shuttle drivers to the cashier - everyone is always so cheerful and professional! I always feel like I'm the only customer they're taking care of that day. Service is always finished on time, and my car is cleaned inside and out before I get it back. Thank you!

Morris Patterson

Apr 4, 2014

I have been a customer since 1998 and have always been impressed with the excellent service.

Tiff

Apr 4, 2014

Luther Park Place Motors was by far the best place I have bought a vehicle from. Everyone was very friendly and helpful. Paul made buying a car stress free. I will work with him again in the future.

Steven_Rochester

Apr 3, 2014

I just bought a nice SUV from this dealer. Nice people, great place, wonderful car.

Arlan Wilson Retired Person

Mar 29, 2014

Sir: The reason on quality of repairs is don't know as yet till I need some done. We have a part orderedand will see how that goes. The other day I was in and I sent and email telling you I felt like a V.I P. that still goes as I was treated very well. Thank You. Arlie Wilson

twinsfan

Mar 27, 2014

We purchased our first car from Park Place Motors. The buying process took a very long time- we were there for about 4 hours. I was surprised that the vehicle had not already been detailed when we test drove it. There were chips in the windshield and we asked them to replace the windshield. Ideally the vehicle would have been detailed and ready to go as soon as they put it up for sale. We then had to take it to a Luther dealership closer to our home a few days after purchasing it, which was fine but a bit of a hassle. It has been over a week since we have had the car and we are still waiting for them to call us and let us know when we can bring it in to have it properly detailed. We have called multiple times and still have not heard back on when to bring it in. The buying process was ok, but I did not like feeling pressured to buy the warranty from the finance department. I am glad we ended up not purchasing it though, because I later found out that my credit union offered the same warranty for half the cost of the dealership! Overall, I would say my experience was average- not terrible but also not fantastic.

Gary

Mar 25, 2014

The staff was very helpful, I went in having a good idea of what I wanted, and the showed me all I needed about that car, and when I wanted a specific one, they found it. I was completely satisfied

Jeremy K.

Mar 22, 2014

I had purchased a KIA forte there last weekend and for my first time there I can honestly say it was great. The salesman Frank was more then helpful answering any questions I had and even answered some before I could ask them. He was personal when dealing with all aspects of the sale. When it came time to show me the features that came with it he would ask if I got everything. I would honestly go back again and recommend my friends go there.

Amy & Dave

Mar 22, 2014

Very good service, we love the no haggle pricing policy

Baker2771

Mar 14, 2014

Stopped in, drive a car I was interested in at 11am and went to work. I received a call that I got the car at the payment I wanted and left within an hour after work, the car was detailed and full of has. Easiest purchase I have had! Thank you!

cujodog

Mar 11, 2014

i have always tried to simplify my purchases of cars and ron and the finance guy had every step done so all i had to do was drop off my trade sign some papers and i was done, great job , also josh in parts the department sold me some mud flaps and vent shields, complety satisfied, thanks,

Daniel

Mar 8, 2014

The buying experience at Park Place is by far the best we've had thus far. The saleswoman was knowledgeable and what she didn't know, she found out. There was no pressure or anxiety regarding our purchase whatsoever. Everyone from the saleswoman to the finance department were professional and courteous.

Cory Sorgenfrie

Mar 5, 2014

Great job of making sure I was satisfied. I have purchased cars from other dealerships in town and have never felt as valued as I did purchasing this car. Impressed with the friendliness and overall customer service I received.

carla

Mar 3, 2014

I have dealt with numerous dealers over 20 years. I was in and out in a total of 60 minutes combined over a few days to purchase our vehicle. Almin was amazing to work with. Very professional, and would recommend him to all!! Have never been treated so well, efficiently, and without any errors!

VWfan

Feb 27, 2014

James Taylor helped me find and lease my 2014 VW GTI. The whole experience, from the test drive to driving away in my new car went seamlessly. James quoted me a fair price right from the start. I was treated with respect and felt very comfortable with the entire process. Not only that, but I had a great time!

Dick

Feb 26, 2014

I had a great car buying experience with Eric Jensen At Park Place Motor Cars.

TomL

Feb 21, 2014

Paul Cushman could not have been a better Sales consultant. He was courteous, friendly, knowledgeable, and instructive. It was a sheer delight dealing with him. I had a technician, Matt, check the car over. He was the most knowledgeable and accomodating tech I have ever encountered. This man is a professional. Before I left with the car, it was detailed, washed, gassed, and I was thoroughly briefed on the operation of the car. The legal process was another matter. Even though all of the paperwork was in order and the financing terms I requested were met, it was not a happy, friendly experience. I felt rushed through the process. Dan could stand to brush up on his people skills.

BMWguy

Feb 11, 2014

I purchased a pre-owned BMW from this dealership last week. I have the say the experience was top notch. They aren't pushy and were very professional. I live four hours away so I had to rely on Ron's word that the car was as described. When I arrived at the dealership, I was very pleased to see the car was exactly how he described it. I would not hesitate to purchase my next BMW from Ron at Park Place BMW.

Rochesterdoc

Feb 8, 2014

Even though bought my BMW from other dealership, AJ was very friendly and my car was serviced in time and also got the phone call once it was done. They however, forgot to was the car. I asked the employee who came out to deliver the car. He went back to wash it...but left the car running in the lot without informing me. Had to notice that the running car was in the lot...hoped in and left!!

Bobbo

Feb 5, 2014

Low stress, straightforeward and a fair price for our trade-- a great experience- with a community touch-- not so corporate,

Rfthom

Feb 1, 2014

My wife, our daughter and I have each purchased a vehicle from Park Place Motors in the past two years. Their staff from sales to service and finance are all exceptional. They are always courteous and helpful and never make you feel pressured to make a decision.

Hollylynn05

Jan 30, 2014

great customer service and easy to talk to! Kevin was great!!

AJ in the service department

Jan 26, 2014

Needed a new battery installed on the BMW X5 so we could get back to Indiana. AJ got us scheduled and on our way in 1&1/2 hours. Thank you Park Place for the excellent service!!! The employees were friendly and the entire experience was fantastic. I highly recommend this dealer. They really helped us when we needed it the most.

Mikel

Jan 24, 2014

I have been a customer for years. They are an outstanding team. Josh and AJ in the Service area are a Mayor reason why I continue to buy Audi/BMW cars. They are way above expected.

Michelle

Jan 23, 2014

This was my first time getting my 2014 VW TDI Premium Passat serviced at Luther Park Place Motors and it was a great experience. They looked into my questions I had about the first 5,000 miles that I'd done then and they made me feel at home. The buying experience was top notch as well!!

BPRO

Jan 18, 2014

This was my first car buying experience, and it has been great. They were very courteous and extremely helpful in my car buying experience. Very knowledgeable with all the cars I looked at, and they had a wide variety of cars. Easy to get test drives for the cars I was looking at. Car has been great and the sales people were fantastic.

A distance buyer

Jan 17, 2014

Found the X5 on an Internet site. It looked like what I was looking for and I called and talked to Paul Cushman, who did everything he could to acquaint me with the car. Sent lots of pictures, CarFax and other history and documentation and we discussed several times. Agreed to buy subject to seeing it and drove up from Iowa several days later to close. Paul called beforehand to apologize that he had another committment at the time I could get there. He arranged to have James Taylor "standing by" for review and delivery. James was also very professional and helpful. We didn't get to go through the full delivery orientation because of time/travel constraints, but James got in a great "short version"! All in all, the entire process was handled exceptionally well by Paul, James and the staff (thanks, Mary!). I may not be able to return for service, etc., (its a bit far from home) but will certainly check back if/when I am looking for another car! Great experience!

MikeF

Dec 19, 2013

We purchased a pre-owned / certified vehicle from ParkPlace earlier this month. Overall it was a very good experience. Our sales person, Frank, stayed in touch while we were searching for the right car and helped to get one that we liked from the TwinCities shipped down. This was the first time we bought a car from this dealership (and first time we purchased in town). We would recommend and would buy here again!

NK

Dec 17, 2013

This was actually my second time purchasing a car from Luther Park Place and have to say they continue to have first rate personnel. Erick Jensen was very patient, informative and kind with all my questions and issues regarding the car features and its purchase. He and the others we met with that day were not only knowledgable about the car but very eager to help us understand if there were issues that needed some answers or explanations. The whole process of buying a car, which is in my experience in other dealerships can be pretty tense and not so pleasant, was exactly the reverse here! Would recommend this group to anyone interested in their line of automobiles.

DC

Dec 15, 2013

Excellent hassle free buying experience. No pressure. No late add on charges and price on delivery was as quoted. Ron Thrune was very friendly and easy to work with. If purchasing Audi in Twin Cities give Park Place Motors an opportunity. Saved thousands over the 2 Twin Cities Audi dealerships with same parent company where MSRP was their only offer. Well worth the drive.

first_time_buyer

Dec 11, 2013

I went into Park Place becuase I was interested in a used car I saw online. I had never purchased a car from a dealership before, and being a young woman, I am alway leery when it comes to anything with cars. Not only was I more than pleased with the car, but the service was exceptional. They all made me feel very comfortable and even though I was not buying a new luxury car, they also made me feel that getting me a new car was just as important to them. I will be reccommending this dealership to all of my friends and cannot say enough about my experience. The car was also just as good as they said online and I couldn't be happier.

Kia Lover

Dec 5, 2013

Friendly, thorough, timely service. I felt like a valued customer, not just a 'number'.

Beth

Nov 26, 2013

Leasing my Sportage from Luther Park Place was a great experience. Eric really took the time to understand what I was looking for in a new car. This was the first time I leased a new car and everyone did a great job answering all my questions. I feel like I got a great car for the price and would not hesitate in using them in the future. Hands down, this has been the best car buying/leasing experience I've ever had!

Sugie and Bill

Nov 25, 2013

Our second new car purchase at Park Place in the past three years. We were fortunate to have available to us a buyer's program which eliminated any price haggling. Park Place was a dealer participant in our program whereas dealers in the Twin Cities greater metro area were not. To ensure we were getting the best price for our Audi and BMW at Park Place, we "shopped" at local dealershipsnone could or would come close to the price we paid for both vehicles at Park Place. Add to that the excellent service we have received on our Audi Q5 since the purchase, and rest assured, we will return there for our next car purchase.

Dennis Gerhart

Nov 22, 2013

I would like to say that my experience with Luther Park Place Motors was absolutely excellent. Josh in the Audi Service area was very professional and took time out to assist me with the operations of some of the features on my car. I appreciated his taking that extra time to help me and because of that will definitely come back to Luther for service needs on my Audi. I was very impressed with Josh and the entire team at Luther Park Place Motors.

Jim

Nov 20, 2013

The engine warning light on my VW CC came on. I called Park Place service and was told to bring it in the following day. The service was completed the same day and fully covered by the warranty. Jeff from Park Place called the following day to make sure everything had been taken care of. Very happy with the great service.

Debbie

Nov 19, 2013

This is my third BMW, and second purchased from Park Place. Another great experience with everyone on the team, and especially Paul Cushman. Fantastic team!!

Dan & Katie

Nov 15, 2013

I dealt with several dealers in the Twin Cities and was put off by by the overall condescending attitude towards their view of their products and pricing. I had looked at Park Place Motors several times online but was concerned it was too good to be true and I would have to wait longer to get a car vs "the Big Mega Dealers". Nothing could be further from the truth. Sam Castelli, Dan Mobley and Rob Benson couldn't have been more "comfortable" to deal with. I searched for word that captured our experience and it was COMFORTABLE. It characterizes our buying experience-price, respect, and overall professionalism. Believe me it is worth the drive to Rochester!

The Heimer's

Nov 6, 2013

Purchase was easy and quick. Salesman was knowledgeable and friendly. Took time to go through the vehicle accessories. The drive home was not full of hassles trying to find things in the dark. Love the car!!!

Rick

Nov 2, 2013

Our Kia Sorento began experiencing some problems. The service department set up an appointment right away. When I brought it in, they quickly determined it would need transmission work and set me up with a loaner. It took a few days. As soon as I got the Sorento back, both the service department and Kia were checking up on the work to see if I was happy. There was still a slight issue and they set up another appointment right away. When I brought it in, we took a test drive and they determined they would need to keep it to thoroughly check it over so they gave me another loaner. This time everything was taken care of and the warranty covered it all. It's always worrying to have car repairs but Park Place and Kia made it easy and gave great service.

Kimberly

Oct 31, 2013

I had a great experience working with the folks at Luther. They went above and beyond to make the process clear, prompt and enjoyable. Andrew worked an incredible deal for us and James delivered the car to the Twin CIties and took extra time going in depth through all the advanced features and technology for the 2013 S5. Teamwork, collaboration and true expertise. Put your trust in Luther - they won't let you down! :)

Kathy & Steve

Oct 21, 2013

Buying a new KIA Sorento was a great experience, Paul answered all of our questions and made it an easy process. We will recommend this dealership to all our friends

Tim B

Oct 16, 2013

I was in the market for an AWD car from Audi or BMW. Park Place Motors had the best deal going that I could find in our region on a very nice 1-owner BMW 335xi. I got more than expected for my trade and their price for the BMW was very reasonable. In other dealers, I would have had to dicker on the price to get it close to the advertised price offered at Park Place. Financing was an easy process and there were lots of options with regards to term and payments. They really did a nice job detailing the car before delivery and it looks and runs like brand-new. I'm very pleased with the entire process and the quality of the car. I'll be back!

Janet

Oct 8, 2013

Took my Kia Forte in for its first service appointment yesterday and I was very pleased with the service I received! He explained everything to me and was very friendy. I couldn't be more happy with the service I received and I know I made the right choice by going to Park Place Motors!

Kyle

Oct 8, 2013

As always, the service was tremendous! Highly recommended.

Joseph

Oct 6, 2013

I just leased a 2013 Kia Sportage and Alan was great to work with. What I was not happy about was the wait with filling out the paper work. Way too long and it was not busy. I hope this was just a fluke and not common when I go back for service.

Christina Smestad

Oct 5, 2013

I love Park Place - it's better, cheaper/more honest than the place I've been going to in MA for the past couple years!

Dan

Oct 5, 2013

Great Service Team! Had A Great Experience With Getting Our Kia Serviced.

Will Jacobsen

Oct 4, 2013

Park Place Motors service department is outstanding! They are very friendly and on the mark with their estimates and repair times. They gave always treated me as if I bought my Beetle there. They are excellent!

cerr5000

Oct 3, 2013

I am visiting from Seattle and needed wiper blades for my 2008 BMW 328xi wagon. Not only did they replace the blades which was covered under the extended maintenance agreement, they filled the windshield washer fluid and washed the car. Great service, enjoyed chatting with them and very friendly.

Lucky Customer

Oct 2, 2013

Thank you to Park Place for making my purchase so enjoyable! I've been watching and waiting for just the right car for me. My salesperson Almin helped me get just what I wanted and at a price that couldn't be beat. He was always a gentleman, spent time with me to be sure I understood all the options, pros/cons of different makes and models, etc and never pressured me to buy something that wasn't just right for me. I am very happy with the value of my trade in and I am very excited about my new car! I have recommended Park Place and Almin to several friends already and will definitely be back there in the future.

P and C

Sep 22, 2013

We looked at many car dealerships and headed to Rochester to find the best deal on the car we were looking for! Paul did a great job with being patient as we test drove numerous vehicles! We have purchased many vehicles over the years and have found this to be one our most pleasant transactions. Thanks!

pbrown

Sep 13, 2013

Painless, easy, and on time service. Plus my car was sparkling clean.

Peggyroch

Sep 12, 2013

Excellent customer service, will go back to Park Place for service/future purchases.

Eric

Sep 2, 2013

Park Place continues to impress. I recently had my BMW in for a repair under warranty. I live an hour away from the dealership, yet making arrangements for this repair couldn't have been easier. I arrived to find an outstanding loaner car full of gas and ready to get me back home in the comfort of my own car. The repair was completed quickly and my car was given back washed. Just more reasons we are happy we chose Park Place. Great staff +great products=a great experience.

Cheapo

Sep 2, 2013

Paul Cushman was a helpful and non-judgemental salesman, who got me the car I wanted pretty quickly. Unfortunately, I do not think Kias are his usual sale because he didn't have a whole lot to tell me about the car. I had done my own research though and was very confident in the car I purchased. I was offered an extended warranty by Dan who sent out my loan application, and was able to get me approved at a lower rate than my bank. The warranty offered seemed well worth the price. Dan was very kind and tried to get me to go with the loan he found, only I was very confident in staying with my Credit union since they can lower my interest rate over time. This,didn't seem to please Dan though and it almost felt like he didn't have time for me after I mentioned that I would stay with my bank. Overall, I had been searching for cars for awhie and had recieved more thorough information from another dealership and I also recieved fabulous financial advice from the other dealership even after I mentioned that I could NOT afford the car at that time. I found the best deal at park place but did not feel like the people had time to deal with me. I guess I was only buying a kia and not a more expensive vehicle so it was okay to treat me like this? Thanks to Paul, I survived my experience.

1seriesdriver

Aug 28, 2013

It was seamless and easy to service my bmw. AJ is great.

veryhappy

Aug 27, 2013

This has been the best car buying experience I have ever had! The whole process was seamless, everone involved was great! I would (and will) recommend Park Place to all of my friends and family for any of their automotive needs. My wife and I can't wait to surprise our daughter with her new car!

BMWKasson

Aug 25, 2013

Very helpful and friendly service. Car buying was extremely easy. Factory order car took longer than I wanted to arrive, but that was no fault of the dealership.

RT9764

Aug 23, 2013

I purchased my car used from another dealership. I wanted to establish a relationship with a BMW dealer for service issues and inquired to Park Place Motors. AJ Jedlicka of the service department was beyond helpful. After giving him some information regarding my car he informed I had 10 months of free service. I had no idea, and obviously the dealer I bought it from had no idea. I was also told about a recall that needed to be addressed. So AJ made me an appointment to get me current on all necessary service and to take care of the recall. Very nice experience and very glad to have chosen Park Place Motors.

RJM

Aug 19, 2013

Buying my new BMW from Park Place Motors was very a very simple and enjoyable experience. I was very pleased with Paul--a no pressure sales person. Once I had ordered my X3, I was quite excited and BMW couldn't build it fast enough. When it arrived and I saw it for the first time, it was love at first sight. The vehicle was ready when I got there to pick it up, and Paul did an excellent job of explaining all the bells and whistles. I would certainly shop at Park Place again.

Danlp

Aug 14, 2013

I so did not want to buy a car. I was dreading it! It is always such a painful process. NOT AT PARK PLACE MOTORS. It was painless. They were very helpful. NO HIGH PRESSURE! Great experience and I love my new car too!

esrahman

Aug 13, 2013

I brought my Kia in for service and my experience was great!

janice

Aug 10, 2013

Excellent service. Work done on my care was done in a timely fashion and they even gave me a loaner :) Price is about the same as my old repair person who I am leaving to have the service done now by Park Place Motors. They stand by their work

chan

Aug 7, 2013

After monitoring the web for several months - hunting for just the right car - I found a good candidate at Park Place Motors. Living in the Twin Cities, I had some additional questions to answer before driving to Rochester. James Taylor did a great job of providing additional photos & details about the car. When we decided to drive down and see it in person, he had gone through extra effort to clean it up and had it ready for us. James was extremely knowledgeable about the vehicles on his lot, and took the time to walk us through several tips and features. The sales process was low-pressure, and our only surprise was that it is a 'no-haggle' dealership. Given their asking price compared to my months of research, I can't complain about that. Very happy with the car and the service here. Highly recommended.

Dennis

Aug 7, 2013

Had been looking for a VW Toureag for sometime. Found this one on line with 21,000 miles at PPM. Test drove on Friday night and purchased on Saturday. Sales and finance staff very helpful. Thanks!

George

Aug 7, 2013

I took my AUDI A4 in for the 5,000 mile checkup. Dropped it off and was immediately given a ride to work. I got a call within a couple of hours, car was done and I could pick it up at any time. Returned to the dealer and they brought my car to the door - I didn't have to look around the lot to find it. Very efficient and very little amount of waiting on my part. Excellent service.

Kim

Aug 6, 2013

Every thing went very good. We were in and out with in a hour and a half. Courtesy van took us where we wanted to go and picked us up promptly. Great customer service.

ER Doc

Jul 31, 2013

I recently went to Park Place to purchase an Audi A6 and upon walking the lot with Paul, one of the nicest men you will ever meet, he began telling my about the BMW 5 series and how it came with a 4 year maintenance program and so on. We spent nearly the entire afternoon going over each car, the pros and cons, the prices and features, and then I saw it. A beautiful gray 528i on the showroom floor. Well I bought it and took it home, but during the evening I was trying to setup several features that I wanted on the car only to find that this car did not have them. I called Paul and he said to bring it back and they would find a car with the features I desired. The next morning I did that and he jumped into action locating "the car" at another dealership and making the trade I now have a beautiful Sapphire Black 528i with everything I wanted on it. Paul made the entire process painless and in my opinion went well beyond what I expected from a car dealer. I now have a new friend in Paul, not to leave out Rob in finance. Also an ace. Without hesitation I would deal with Park Place again when looking for a vehicle.

MWilhorn

Jul 29, 2013

I recently purchased a use VW Sporstwagen at Park Place motors. This was my first time buying a vehicle from this dealership. I have been very pleased. After only having the car a few weeks I developed a leak in one of my tires. The service department brought allowed me to come in at my convenience and put air in my tired and set up a timely appointment to assess the condition of my tire. I had a nail in place and they had patch my tire. My service representative Jeff Bradshaw was very professional, took time to answer all my questions and was just plain wonderful to work with. I have been so pleased with my experiences at Park Place. Every single one!

Lyn

Jul 28, 2013

I had researched R Beetles, never saw one in person--only on the internet. Eric found an R beetle of my choice of color and arranged for its arrival at their dealership. He showed me the car. I bought the car, Eric spent time showing me how to set the radio as well as explaining and demonstrating many other electronic devices. He also went through the manual with me. The car was detailed prior to me picking it up, it was gleaming, and spotless inside and out. The car itself was awesome. The service was excellent, the best I've ever experienced. I was introduced to the mechanic. I was shown around the dealership. Eric gave follow-up calls to see how I liked the beetle and to answer any questions. Although no repairs were needed, the detailing done was great. I was informed of how I could arrange for repairs if I should need them, and made aware of how they'd check tire pressure and fill my tires. I would recommend Luther Park vehicles to anyone I know.

Mark

Jul 27, 2013

5th car from Luther for me...always simple and constantly exceeding expectations!

hybridshoe

Jul 23, 2013

Super friendly staff. Worked with Ron and he was very knowledgeable and friendly. My car is the perfect one for me and I couldn't be more happy!

Topher

Jul 20, 2013

Did the sign and drive on an Kia Optima Hybrid. They were very fast in accommodating my schedule to get me in and out promptly, Nice experience with no hassle.

Jody Armbrust

Jul 19, 2013

Traded in my Honda for a KIA in Rochester. Like the look, feel and options with the KIA. Knowledgable associates with great customer service. Karen did a wonderful service making sure I was happy and understood all my options with my new car. Thanks Karen for wonderful service from the beginning to the end.

JanetB.

Jul 17, 2013

Although I am not good with remembering names--the service manager was approachable and very helpful. The cashier was friendly and explained everything very well. Even the courtesy vans were clean the the drivers were easy to talk to and had great conversations with them which made the ride to and from my home fast.

Red Soul

Jul 15, 2013

I was informed that the factory recall repair on my vehicle would take approx. one hour. After 30 minutes in a very comfortable customer lounge, that was very well stocked with a variety of hot and cold drinks, snacks, TV news and an assortment of magazines and papers, I was informed my vehicle was finished being serviced and that they were just cleaning it up. 5 minutes later, they came back and got me, I took care of the paperwork and was out of the service department in under 45 minutes.

Charlie Z

Jul 10, 2013

Paul Cushman helped us find the new 2014 BMW that fits our needs. He was very kind, friendly, and very helpful. When picking the vehicle up, he was informed, respectful and made the entire process the fastest, easiest and most enjoyable car buying experience we have ever had. Well be referring everyone we know his way!

Missy

Jul 8, 2013

I was shopping for a used vehicle that was family friendly and provided good gas mileage whila also having an excellent reputation as a long lasting vehicle. Jenna Christensen was great. She helped my husband and I find the right car for our family, that would also provide the gas mileage I preferered. She spent a lot of time with us, was always friendly and helpful. I would recommend her to my friends.

RC

Jul 5, 2013

I have had my Audi's and BMW serviced and repaired since I moved to Rochester 8 yrs ago. this was my first vehicle purchase from the dealership. I was treated very well by Alan Storry, the sales person and Chris was fair with my trade in. I am sure my follow up will be done well...Thanks you..RC

2014 Kia Forte

Jul 3, 2013

I am not a big "car" person and don't know much about them, so I'm very grateful we had Almin, to help us out. He made the entire process a lot easier and less stressful. We were car shopping and looking at a Chevy Cruze, Nissan Altima, and the Kia Forte. I thought I would end up with a Nissan, as that was what I previously owned, but the new Kia Forte, blew my mind. All the features the car had for the price, was unbeatable. I have heard nothing but great things about KIA's recently and loved the car. It had everything I wanted and more and the price beat any other car out there. Everyone at the dealership was pleasant and social and made the process a lot more enjoyable! I would definitely recommend this dealership and definitely ask for Almin! :)

Steve from Burnsville

Jul 2, 2013

Customers expect to be helped in a courteous and professional manner upon entering a place of business. James Taylor did not disappoint. He was excellent to work with when I purchased my new Audi 2014 Q5. He responded to phone calls and emails in a timely manner. He was very pleasant to deal with. Most of all, he listened to what I wanted in a car. Also, what was impressive was the significant amount of time he spent going over all the details on how the Q5 functions. Thank you Park Place and thank you James Taylor.

Lora

Jul 1, 2013

Had a good experience buying our new Audi Q5. All salesmen were very helpful, friendly, informative. They made experience of buying a new car easy and hassle free. Special thanks to Dan Bieber and Almin Alisa! Awesome guys to work with! We are glad we came across Park Place Motor and definitely recommend it to others.

Audi Q5 Owner

Jun 27, 2013

If you live in Minneapolis/St. Paul and are looking for a car, don't buy in the cities until you contact Park Place Motors first! Not only will they most likely beat the offers you'll receive in the cities, but the service is absolutely fantastic. After test driving cars in the cities and eventually ordered my car through Park Place, and didn't even have to drive down there until it was time to pick it up. During the ordering process James Taylor was extremely helpful and quick to respond to emails. When picking the vehicle up, he was informed, respectful and made the entire process the fastest, easiest and most enjoyable car buying experience I've ever had. I'll be referring everyone I know his way!

Eric

Jun 26, 2013

After being a service customer for the past few years, we decided to buy our next car from Park Place Motor Cars. As we had come to expect from their service department, the sales staff was equally well-versed in their product, fun to deal with, and made the whole process enjoyable. This dealership is always very clean, even in the dead of winter with all the slop. We appreciate the shuttle service while waiting during our car's service appointments. Another nice feature is their selection of vehicles. They truly have something for everyone at different price points. We drove two cars and considered three at this dealership before making our decision. We were never pressured or hurried. Thanks for a great experience.

MJK

Jun 26, 2013

My goal was to transition from owning a 2011 X5 to leasing (and "downsizing" to) a sedan BMW. My sales person (James Taylor) presented options and his suggestions based upon my needs and expectations. I am extremely pleased with his analysis and the final choice. My "trade-in" vehicle was evaluated fairly and without hassle. The business process was very easily consumated and paperwork completed within minutes. Finally, James took exceptional time to demonstrate and set up iphone/CD options for me and has offered continued assistance as needed. I will do business with James and Luther in Rochester MN again in 3 years. :) PS... the service of my X5 over 3.2 years was superb thanks to "AJ" before and after my dance with a deer on interstate I-90.

ubugoff

Jun 18, 2013

My salesperson, Eric Jensen, was very personable and provided excellent service. I was very impressed by the proficiency he gave to securing the car I wanted, and because of this, I was in ownership of my new vehicle within a week. This is the second time I have utilized Park Place Motor Cars in purchasing my vehicles, but this experience topped the first one. The dealership has very friendly staff, some of whom I recognized from 1999 when I purchased my first VW New Beetle.

jb car

Jun 16, 2013

knowledgable, very polite, no pressure and accomodating.

brandon

Jun 16, 2013

Best place to buy a car from. They also are great people to deal with during routine maintenance. Great people building nice with complimentary water or coffee. Will buy another vehicle from this dealer

SJS

Jun 15, 2013

I love my new 2013 Beetle Turbo Convertible and I have to thank Park Place Motors for finding it. After looking through the color and feature options available from VW I knew exactly what I wanted. Only one problem - there was not one available in the whole United States exactly like I wanted. After a frustrating search Frank Galvan and the team at Park Place motors found one just coming off the production line scheduled to go to a dealer in Ohio. I was lucky enough to have them contact the dealer and get it for me. Right now it's one of a kind and it's fun to know there won't be another one like it pulling up next to me at the stop lights! I just picked it up Tuesday night and I couldn't be happier. I'll be taking it in shortly to get some accessories added and they've been very helpful in that department as well. I look forward to a great service relationship with Park Place Motors when that day comes - but hopefully not too soon!

RetiredMD

Jun 13, 2013

A pleasant experience all round. No high pressure sales pitch. James Taylor is very knowledgeable about the product line and extremely patient and thorough in explaining the vehicle....not an easy task with the complexities of the communication,navigation and entertainment systems and the age of the customer, whose first car had a crank handle! Everyone with whom I interacted at the dealership was most pleasant and helpful. I would have no reservation in advising friends to consider Park Place Motors for their next car purchase or lease.

GoRedSox

Jun 12, 2013

Had to have the car serviced while having foreign friends in town. They were immediately set up with a fantastic loaner for the day and commented that they had never before experienced such great service. Thanks Park Place and AJ

DC Steve and Jen

May 23, 2013

Me and my husband stopped by Luther Park Place Motors to pass the time by checking out the new cars. Little did we know that we would end up leaving with a car and new friends! Luther is a wonderful experience through the whole buying process and the employees make you feel like you've known them forever -thats an additional comfort we can all appreciate! Thanks to Stacey and all the rest of the Luther family that made this the best car experience ever!

Ming

May 20, 2013

Luther Park Place Motors contacted me via email and phone. They were very respectful of my time and did not overuse my contact information.

Faith & Randy

May 15, 2013

Got a recall notice in the mail, so took our vehicle in for repairs. Kevin was very helpful, and extremely courteous. The necessary repairs were made and another helpful service was provided. We discussed some concerns with Kevin, who suggested ways to improve our vehicle's performance. This is our second vehicle purchased at Park Place Motors, and we will return for our next purchase when the time comes. The staff here is #1

Jenny

May 14, 2013

I very much enjoyed buying my car there. The woman who sold it to me got me and kept me very excited throughout the whole thing. It made it a lot more fun and exciting for me. I was bummed that it was having problems a few weeks into having bought it. But we brought it in on Saturday (service was closed on Saturday and Sunday) and they had it done on Monday a few hours after they first looked at it. I'm happy the problem got fixed so quickly.

Deb

May 13, 2013

I had no intention of buying a car but my Son happened to find a used Mercedes at Park place Motor. Stopped by, test drove it, and came home with a beautiful 2009 Mercedes C300. The process was by far the best experience I have had buying a car. Eric Jensen did a great job. Thank you.

Mike and Amanda

May 9, 2013

Jon was a wonderful sales man. He was friendly and knowledgeable. We also had the pleasure of working with Rob in finance. He was kind and he truly had our best interest in mind. I would definitely go back.

Katy

May 8, 2013

This was my first big purchase, as I am a 22 year old female. I knew exactly what car I wanted: what color, what year, the specs, everything. Stacey and her team went out of their way to find me the exact car that I wanted. Everyone was so helpful! The team had to drive 400 miles to get me the car that I wanted, and I really appreciate all of their efforts. Thank you KIA for my new SOUL!

JohnD

May 2, 2013

It was the best experience I have had in purchasing a new vehicle. Ron Thrune was great - very responsive and accommodating.

Barb and Bruse Siem

May 1, 2013

We had great service and a wonderfull sales person Her name was Stacy. She was new there but very willing to learn and help us out. We had two cars in mind, but went with the KEA one because of the look and the other was because of Stacy.

Scott S.

Apr 30, 2013

I recently purchased a new car from Luther in Rochester, Mn. It was my first new car since 1979 and I was pleasantly surprised at the process. The simple pricing removed all of the adversarial experiences I have had in the past. I had originally intented to purchase my new Auid in LaCrosse, Wi where I live but I was not impressed with the LaCrosse experience at all. Every step of the way from my initial contact to the moment I drove away was just very pleasant. I will buy more cars from Park Place Motors and both Eric and Ron were great. Thanks Guys Scott S.

Tammy Isensee

Apr 30, 2013

Drove an hour to see a car we checked out online. Frank was ready and waiting for us. He was awesome! Very helpful and not pushy. Purchased the car that day. Everything went smooth and all in all a very fair price and easy car buying experience. I would highly recommend them to anyone!!

DS

Apr 25, 2013

This is the dealership to do business with. No meaningless frills, just good service.

Brian from Iowa

Apr 25, 2013

We were not sure what a 120 mile drive to a dealer we have not dealt with would result in, but we felt very satisfied after we made the 120 mile trip home with our new BMW later in the day. Thank you James Taylor for a very comfortable buying experience from gaining an understanding of our wants and needs, to a great test drive, to answering all of our questions, to a smooth purchase transaction. We will be back.

Janet K.

Apr 24, 2013

My first purchase here and I was totally impressed with the customer service we received. I would recommend Luther Park Place Motors to anyone that is looking to buy a vehicle.

Sheri

Apr 20, 2013

I have been a customer for 6 years and will continue to do my business at Park Place Motors. Everything from the buying process to the quality of service has been an excellent experience. I trust them and know they have my best interest in mind whenever I come in for service or to purchase a vehicle. Thank you!

dschool

Apr 19, 2013

I really appreciate the efforts to accomodate my timeschedule.

Brad

Apr 18, 2013

Five star car buying experience. This was our second Volkswagon we have bought at Park Place Motors. No high pressure sales,very satisfied.

HappySoulDriver

Apr 15, 2013

I recently purchased a new Kia Soul from the dealership. The entire experience was wonderful. The salesman was a pleasure to work with throughout the process. He was very knowledgeable on the model of the vehicle and all of the features. He provided great insight into the vehicle, warrananty and features. The financing specialist was knowledgeable and helpful in the process of financing and found a great rebate for me to utilize in purchasing the extended warranty. I am happy to have purchased me vehicle from Park Place and have completely enjoyed driving it.

Unhappy and Mortified

Apr 5, 2013

I do NOT recommend this dealership-go to Minneapolis to buy a BMW or Audi. When I went to look at their cars in March I noticed they had appreciable rust on the rotor plates and wheel parts. I made it clear that I did not want to drive off a new car with breaks parts that looked like that. They assured me that any rust was just surface and could be cleaned. I told them that I preferred a car off-the-truck. I was abruptly told "We're not getting anything" by Burl (manager) who also resorted to very aggressive sales tactics. After I complained to Audi corporate headquarters, the dealership called and negotiated a good deal on the car. They also promised rotor plates would be shiny and new looking. When I picked up the car, the brake parts still had rust, especially the rotor plates. i was told they attempted to clean/sand off the rust but that it did not work. I was assured the rust would wear off afterdriving and that this was normal for Minnesota. I paid for the car and left. Boy do I have regret and I feel duped. The rotor plates still are rusty after driving. I also noticed that there was a large 6" x 10" area with scratch marks on the rear bumper once i got the car home. I think this was retaliation because i complained to corporate about their aggressive sales tactics. i have since complained to Audi headquarters who say the dealer is unwilling to do anything else. Basically, too bad for me, we have your money. Right now, because the dealer is unwilling to help with this, Corporate is trying step in to help resolve the situation. They even looked at photos of the rotors and were appalled. What has set me off and caused me to write this review is that the dealership was misleading about the rust and had the nerve to try to convince me it was ok to drive a new car off their lot with rust. I believe they played me for a fool because i am a woman. I am very upset that this dealership finds it acceptable that new cars come off of their lot in that condition or perhaps they feel this is retribution for the deal I got on the car. Anyone I come across who is considering going to this dealership will hear my story.

detilebug

Apr 4, 2013

We had a draw on the battery (the battery would be dead after two days of not using the car), 2006 Jetta TDI. Took it in and after three days of testing the draw on the battery, had disappeared. Still no sign of the draw after being home with the car a few days.

Love2kb

Apr 1, 2013

Very nice staff, honest and upfront with negotiating. I would buy from this dealer again!

Satisfied Customer

Apr 1, 2013

Outstanding experience purchasing pre-owned Volkswagen Jetta Sam Castelli is an excellent, courteous salesperson who went the extra mile to help our daughter learn how to use all the special features in her new car. He demonstrated genuine care and concern for a 21 year old new owner of a car and precautions/ideas on how to use the VW extended warranty. A very positive experience overall.

Alex

Mar 29, 2013

Fantastic in every way. Every employee reflects customer focus, courtesy and professional excellence. We bought a BMW and now I take my JEEP there to service.

Shawna

Mar 29, 2013

Services were pricey but VERY GOOD. Convenient shuttle service to and from work. I plan to return for VW specific concerns.

anon

Mar 28, 2013

The gentlemen I worked with were very helpful and easy to work with. They were able to take my car prior to my scheduled appt when I called to discuss this.

Taylor Gilbert

Mar 27, 2013

This was my first oil change since I purchased my car. The service was great!

KfromCA

Mar 27, 2013

Purchased a new Audi A4 with all the features I wanted plus extras for a great price! Sales and finance really worked with me to get payments down to what I wanted. Jon showed exemplary customer service and followed up after purchase to answer questions and make sure everything was going well with the new car.

Brandon

Mar 23, 2013

Great people! Very helpful. I didn't have perfect credit and they were able to finance me! Clean neat building. Fast service! Showed me how things worked on my new vehicle. Would recommend to anyone looking for a great buy!

Burned by the exended warranty

Mar 22, 2013

1) Purchased the 2005 Kia Amanti in late 2006 2) Was sold the "Advantage" extended Warranty contract by the dealer through Protective Asset Protection (The warranty company gets the advantage, not you) 3) Called the dealer, explained the car started blowing cold air from the driver's side, but hot air still comes out the passenger side. 4) Was told, "you have a great extended warranty" bring it in and we'll take a look. 5) They took a look ($109 of looking) told me they don't exactly know the problem, but it must be in the case with the blendor door, rod to door, etc and that is covered. If the case is cracked, then its not covered, but it would have taken an accident to break the case. Would take another 900+ dollars of labor to know for sure. 6) That sounds good, unlikely it'd be the case and probably covered, but 900+ dollars is alot to me. So I did a little research on the internet and find others with this issue, where it is a $1.78 clip which breaks that holds the rod to the blendor door, and makes the whole thing open and close. Now we don't know if its the clip, but we don't know if it isn't. So I had the dealer call back to ask what specifically in the case is "not" covered. Really wasn't getting a straight answer until I pushed for specifically "if its the clip that is broken" is it covered. Answer is NO. Clips and retainers are not covered. They are hardware, not mechanical. There you go. That's where the term advantage came from. Its not the warranty company's advantage. 7) Now you might ask why I complained about this on the dealer review. My service rep at the dealer still has the nerve to tell me have a great extended warranty contract. Well, I wonder how many parts rely on a clip or retainer in the entire car? Who knows. But this situations does. Also, I feel they were baiting me into this, with a false sense of security that since the case probably isn't broken, I'm probably OK. Probably being the key word. The service rep also can't explain why a clip that is required to make the whole mechanical blendor door open and close isn't covered. I can tell you it isn't because of the cost of the clip at 1 dollar and 78 cents. Two days later I called the warranty company myself. I was told, again, clips and retainers are note covered, and directed to page 6 of a section of the contract and told, Gee you should have read the contract. 8) Then I was called by the dealer last night at 7pm to follow up on my service appt. and to ask I was satisfied. I said No. She asked why. I simply told her I don't want to go over it again and would post it here, as the dealer also sent me an email asking for my review, and providing this link. Honestly if they cared if I wasn't happy, they could see that the morning I left with the car. Nobody cared at that time, and in fact the service rep stood in my face and challenged me on it, telling me this is only my opinion, the fact is the warranty is great. It is not. By the way, unrelated to this incident the Amanti mirrors have a mind of their own and change positions every once in a while. The dealer tried to fix this when the car was still under the KIA warranty (which by the way did cover this), but shortly thereafter, the mirrors just started doing it all over again. Both mirrors had actually been completely replaced. Well, by the time I went back in to tell them about it, next oil change or something, I was out of the KiA warranty and into this extended warranty which I had originally purchased. Sorry, this isn't covered under the extended warranty. We just live with that problem too. Every once in a while, we are spotting squirrels up in trees with our side mirrors.

John

Mar 17, 2013

I have purchased 15 vehicles from dealers in the past. Buying from Park Place was the easiest and most relaxing experience to date. They are not high pressure. Although we did not trade in a vehicle, they did submit a trade in offer which agreed with the online assesment tools as far as trade in price. Too many times, I have seen dealers try to undercut you on the price of your trade in, but not at Park Place. The finance department was also very easy to deal with. I was not encougage or felt guilty to buy gap insurance etc. Almin was our sales rep, and he delivered on promises that he had made after we bought the vehicle. I would definately use them again and recommend my friends to them!

First Timer

Mar 14, 2013

Recently purchased a used car with the help of salesman James Taylor. Found the vehicle online and priced same as others on the market. Don't like buying cars as I usually feel taken, but James and the rest of the sales team gave us a fair value trade and we left feeling good. Vehicle check engine light came on a week later and they set an appointment to bring it in. Service department diagnosed the problem, have the parts on order, and a promise to fix the car at their expense when the parts come in. Service manager told me, we sold you the car, we'll fix it. VERY IMPRESSED! They may have just earned a repeat customer. I'll try to post again when the repairs are done.

Jerry

Mar 14, 2013

I purchased my first VW last fall, a Jetta Sportswagen. This car is awesome and meets all my expectations! I get incredible mileage with the Diesel engine. I drove my VW to Park Place Motors for its 10K miles service and safety check. They were fast, efficient and friendly. A great place with terrific service. I high recommend!

Chris

Mar 13, 2013

I got a new Audi from PP last fall. The sales team helped build and order the car to my exact specs and delivered the car exactly as promised. I saved some $$ vs. the Minneapolis dealer, too. Joshua Kern, the service manager is great. I needed some minor body repair with in the first month of owning the car -- he coordinated repairs with Med City collision and gave me a loaner Audi for almost two weeks while the repair was completed. A+

Tom C.

Mar 11, 2013

Recently purchased an Audi A5 and was due for its first 5K maintenance check. I live in Mpls but purchased the car from Park Place Motors - and I am glad I did. My experiences with PPM have been top notch so far. Service was happy to accommodate me with a courtesy vehicle over night as I was not able to drive back again the same day. I also had a little bumper rub which they were more than happy to buff out for me - at no charge. I would highly recommend the auto dealer to anyone who cares about good customer service. Seems to be a thing of the past!

MB2013

Mar 11, 2013

I was extremely happy with my recent purchase at Park Place Motors. Eric Jensen had assisted me with finding the perfect vehicle to suit my needs. He was patient, courteous and professional. Car shopping is not something I usually enjoy but the staff were all so very friendly and helpful that it made it all so easy and fun. Dan gave me great insight on my financing and explained all my options very thoroughly. I appreciated all the help I received and would recommend this dealership to others. Thank you, I love my new car!

Tzvetomir

Mar 8, 2013

The team at Luther Park Place Motors did a fantastic job servicing my vehicle. I was well accommodated and well respected. Jeff was very helpful and made sure I was serviced well. Thank you.

Katarina Garry

Mar 8, 2013

Excellent servicing for my BMW at Park Place Motors in Rochester, MN! AJ, the Service Manager, is "Fabulous" in the thorough care and follow-up of the services needed on my car. A vehicle was immediately arranged for my use as the Dealership serviced my car for 2 days. Brilliant timing in the completion of the services rendered. High "Professionalism" from the moment I arrived to departing 2 days later. "Exceptional Dealership". Thank you to all. I am very HAPPY!

Doug and Charity

Mar 4, 2013

Ron Thrune treated us with the upmost respect! Answered all of our questions and even went over all of the features of our 2014 Kia Sorento! I will difinitely be buy my next car there!

Carol B

Mar 1, 2013

Paul at Luther Park Place Motors made my dream come true. I had my first yellow VW convertible in 1968. I loved that car and when VW announced a diesel for 2013, I knew that I wanted another one. I talked to Paul a long time ago and told him that when one became available, I wanted it. About 3 weeks ago, he called and said he had the car. I know it was not easy for him to get it, but he succeeded. I am now the proud owner of a car that just makes me and everybody who looks at it smile. Can't say enough good about the folks at Luther Park Place. They are real professionals AND they are nice.

Richard

Feb 28, 2013

My wife and I have been Park Place customers for years. This is our third Audi and we have always been pleased with the service received, so when it came time to purchase a Q5 we knew we wanted to shop local and use a dealer we were familiar with. I worked with Ron Thrune and he was helpful with the order process, the shipping and delivery of our new Audi. If I stopped by Ron would always make sure I knew what the status of the Q5 was in the build, shipping or delivery process. Friendly staff, clean facility and knowledgeable service technicians make Park Place Motors a good place to purchase and service an Audi.

Ron M.

Feb 21, 2013

Helped with purchasing my pre-owned BMW 525xi. Excellent service was done from the time they recieved this vehicle on trade, to the time they sold it. I especially liked that they had a list of services done to the vehicle, which clued me in to any past problems, and their solutions by the dealership. I worked with the salesman, Ron. He took care of us from start to finish on this deal, and we couldn't be happier with this vehicle. He was knowledgeable about the workings of the vehicle, all of the options, most of the history, and enjoyed the sales process. Financing did take a bit of time, but not at the fault of the dealership. I would certainly do business with this dealership again, and if not for the expected long life of the vehicle, I would do so sooner.

Kevin

Feb 20, 2013

Just purchased the car of my dreams a RS5 from Luther Park Place Motor Cars. I inquired about the car over the phone and the salesman was very helpful and friendly answering all my questions. After working out the details with the salesman I was contacted by their very professional and courteous business manager to arrange financing. The Luther team worked together on all of the details resulting in a successful and pleasurable car purchasing experience. I drove from out of state over 5 hours and upon arrival I was greeted by a friendly staff. "Big" thanks to Ron Thrune and Rob Benson for making my dream car purchase experience a great one.

Claire

Feb 17, 2013

James Taylor at Luther's Park Place is the definition of perfection in a car dealer. He was beyond helpful, honest and fun to talk with. He helped me buy my first car and provided me with his honest, knowledgeable opinion. 30 minutes after the dealer closed, he sat with me in my new car and explained all of the features of my nav, hands-free phone system, radio and vehicle features for over an hour. I had no idea my vehicle did all of the cool, new things it is equipped with. Thanks to James, I am able to get the most out of my new, awesome vehicle. I was debating between 3 VW Tiguans. He helped me make a decision for the best bang for my buck and most equipped vehicle...and believe it or not, NOT the most expensive. I will forever appreciate the honest help he provided me. He was available for questions at almost any reasonable time of day and worked hard to get my vehicle deal completed in a matter of 48 hours. I would absolutely buy another vehicle from Luther Park Place and more importantly, from Jame Taylor. He is truly and example of perfection when it comes to an honest, trustworthy, helpful sales person.

bob

Feb 13, 2013

Friendly workers and they weren't pushing me to purchase like most dealerships.

Margaret

Feb 10, 2013

Made my decision to buy my new Audi via email. Salesman was easy to work with and very helpful providing information on available accessories. Took more time to explain car features after the car arrive than to actually complete the purchase.

SHarper

Feb 9, 2013

I recently had to have my little VW Beetle towed in to your facility (Rochester, MN) and was really upset at the circumstances that led up to this. I spoke w/Jeff throughout this time and he was the one who set me up to get a new battery and headlamp for my car. He really deserves praise as I was so unhappy and didn't know anything about the towing process; Jeff went out of his way to reassure and guide me through what to expect. I don't think he had to do this. He could simply have said that once the car was brought in blah, blah, blah, but rather, he explained in a way that I could understand what the process would be from beginning to end. The service was taken care of right away and, again, Jeff called me every step of the way to let me know what was going on and what was found and what needed to be done. Thank you! I will be back and I also have a VW Rabbit which needs your TLC.

used 2010 Jetta owner

Feb 9, 2013

I just bought a used 2010 Jetta SE at Park Place motors. A friend who works there recommended me to the place. Our sales man, Sam Castelli; was very helpful. He walked us through all the options on the car. I was very impressed. Sam walked us through the maintenance department; witch I wa also impressed with. I know that I will be taking my car here for oil changes and PM's in the future. Overall it was a great experience.

bnordaune

Feb 8, 2013

I appreciate my time and this dealership made it possible for me to save time and get exactally what I wanted. I got an education on BMW's, they found my car and got it to the dealership within a day, and the process was smooth and painless.

Happy Kia Girl!!!

Feb 6, 2013

This is a great place to get a new or used car. Super friendly / no pressure staff. Eric Jensen was great to work with.

Christopher

Feb 6, 2013

I had been looking for a used GTI for awhile now and one showed up on CarSoup. I was looking for a 2008 6spd GTI. I called about an hour before I left down to Rochester to check it out. When I got there I saw it sitting right outside all nice and clean. Right away Eric let me test drive the car and check it out. As this being my first time purchasing a car, I was concerned about being pushed towards buying the car right away, however, I felt very comfortable and knew it was my decision. All my questions and concerns were answered right away. I was surprised how fast everything went. My only gripe was that I felt the document signing went too fast. Being my first car purchase, I felt that the documents could have been explained more clearly. Right before I left with the GTI, Eric showed me some of the features. I previously owned an older Jetta beforehand so I knew most of the controls (windshield wipers, lights,cruise control, etc.) Overall great price and service. The car drives great and looks beautiful. If only the snow didn't make it so dirty right away!

Lulu

Feb 3, 2013

The sales lady was very accommodating whenever we called to look at a car and always had the vehicle warmed up and waiting by the door. However, when I picked up my car and the sales lady went over all the features of my Kia Sorento SX, she rushed through way too fast. She did everything herself and did not allow me time to practice with things like the iPhone connection, the navigation, or how to raise and lower the third row. The finance guy talked too fast. They may deal with this stuff everyday, but it's been 13 years since I bought a car, so things have changed a bit. I will say the car was IMMACULATE when I picked it up. The sales lady also allowed me to take the car for a couple hours when I test drove it as I had to attend a family function. This allowed me to get a good feel for the car, and it sold me.

Happy Jetta Owner GWH

Feb 2, 2013

Three years ago, almost to the day, we bought a Passat from James at Park Place. Last week one of our cars died and we immediately drove out to Park Place and asked for James. He found the right car at the right price that evening. A brand new Jetta. What a pleasant group of people to work with! I should add that we've had a couple of occasions to deal with the repair shop at Park Place over the last couple of years, too. They are great. If you need a car, it's a good place to start.

Happy Lady in Lakeville!

Jan 31, 2013

I love working with Ron Thrune and Park Place Motors! Buying a car has become a very enjoyable experience. It was not before I started working with Ron. It's not a fluke as this is my 5th car in a row that I have purchased from him at Park Place. It just keeps getting better...great communication, awesome service and very fair! There are no games just easy conversation. Thank you Ron & Park Place Motors! See you in 3 years for my next car! Just another Happy & Smiling Customer! Judy Kay Mausolf

NeededaCar

Jan 22, 2013

I needed to puchase a new or used car. Park Place Motors was excellent in letting me test drive several vehicles to help me narrow down my choice. Frank was excellent in listening to us about what we were looking for in a vehicle. There was never any pressure to purchase from them.

MNfan

Jan 9, 2013

We recently bought a used car at Park Place Motors in Rochester. The whole process went very smoothly. Every employee that we came in contact with throughout the buying process of our '09 VW Jetta was very friendly and helpful. After buying the vehicle we noticed there was a smokey smell when the heat was running in the vehicle. When I contacted Park Place about this issue they were very understanding and agreed to detail the car and now that we have it back we are very happy with the vehicle and would definitely recommend this dealership to others!

Katie

Jan 7, 2013

There was no pressure buying our new KIA and Sam made us feel very comfortable. He was able to answer all our question.

love my kia!!

Jan 2, 2013

I had a great experience buying a car from Park Place Motors. The sales person was knowledgable and professional. I felt no high pressure from anyone at Park Place. Karen was patient and helpful, and made buying a car a positive experience. I would definitely buy another car through Karen, and I most definitely recommend Park Place Motors to anyone that wants a pleasant experience while buying a car. I love my new Kia!!!

Missy

Jan 2, 2013

I love my new car!! The people at Park Place were so professional and polite ~ no high pressure sales like at other car dealerships. Everyone there was so patient and helpful!! Everyone even stayed passed closing to help me. I would most definitely go through Luther Park Place to buy another car, and I would recommend Luther Park Place to anyone who wanted to be treated fairly when buying a car. Thanks Karen!!!!!!!

JC

Dec 31, 2012

Great service. Park Place has treated me well for the past 6+ years. Higly recommend their Audi and BMW service departments

BroDave41

Dec 29, 2012

Traded a 2010 Jetta TDI on a 2012 Impala with zero stress. The Jetta was also purchased new from Park Place Motors in Rochester, MN and it also was a seamless trancaction.

Brian GoIRISH

Dec 29, 2012

I worked with Jon Faruolo during my recent 2013 BMW X1 ordering and buying process. They worked with me and compared 2 buying programs, USAA and Costco to determine the better deal.Jon was always responsive to my questions during the buying process. After the car arrived, Jon was helpful and had it ready to go when I arrived from NW Minneapolis. Worth the drive when using a buying service and the big city guys won't work with you! Very professional and responsive.Thank you Park Place, wish you were closer!

VWlvr

Dec 25, 2012

First and foremost, my purchasing experience here was great, well above average to say the least! In the end I purchased a certified pre-owned VW from Dan Bieber and from the first time we talked until i drove off the lot that day, Dan and all his colleagues, were very helpful through the whole process. I was even pleasantly surprised at the trade in value I got for my car. The car was spectacular, the service was great, what else can you ask for? In my opinion, whatever it is worth, that is how a dealership should be operated.

Mr. Sunshine

Dec 22, 2012

I purchased a used vehicle two weeks ago from Karen. She was very knowledgeable about the vehicle, but I felt she was being pretty pushy about making the sale. I understand the way to make commission is to hustle, but it just left a bad taste in my mouth. The vehicle I got wouldn't start when I first got in it, so they told me they replaced the battery. Also, there was a rattle that they said they took care of. Because it isn't sunroof weather, apparently they didn't think I would notice the big wad of fiberfill they stuffed in there to quiet the noise. I was also told when I purchased it that they had looked everything over. I finally took it in a week ago because I couldn't get the rear wiper to work. Turns out not only was the fuse blown, but the wiper motor didn't work. Makes me wonder what else they missed. The service department was very nice and the people very friendly. All in all, just an average experience.

Audi Guy

Dec 17, 2012

The entire team, from salesman to finance to car prep. and so on, were exceptional in their service. I would highly recommend anyone to shop their new audi or bmw at Park Place Motors in Rochester!

Trout chaser

Dec 17, 2012

Bought a new Audi and their pricing model made it easy and fair, and definitely worth the drive from Minneapolis. They also gave me a fair trade in value with a good explanation for how they determined the value of my trade. Nice facilities, good prices, and a staff that believes in customer service.

Dog lover

Dec 13, 2012

Purchasing from Luther Park Place Motors was a wonderful experience. From the initial Phone contact to set up an appointment right through the financing. Our sales associate Almin was knowledgeable, helpful and understanding. We would recommend this dealership to anyone purchasing a vehicle, and more important we would recommend a Kia to everyone. Our last Kia had 199400 miles and never has a problem. If you want dependability Kia and Luther motors is the way to go

Brand new car owner

Dec 6, 2012

I had a great experience throughout this process of trying to find the right vehicle for me and my family. The people at Kia were more than helpful and were very patient with me. They understood this was a big deal and a new experience for me.

akjsdhaksjhd

Dec 5, 2012

In the end of August I came in to purchase a vehicle that I saw earlier in the day while driving through the lot. Almin came over to assist, we went for a test drive and I decided to purchase the car. He was a great salesman, said everything a car buyer would want to hear and was knowledgeable about the vehicle. I was helped by an older gentleman in the financing department that was wonderful. He chatted with us, talked about his daughter that was a teacher and was so friendly, honest, and helpful. Unfortunately after the purchase, my service went down hill. I had to bring the car back to fix the front bumper that was cracked, I was told by Almin that it would take a few days, but after over a week, two crappy rental cars, and a lot of extra miles on my car and a 1/2 tank of fuel used later I got my car back, but bumper looks great. After being promised by Almin prior to the purchase that he would get the the 2nd key to the vehicle, I asked him about it the day I got my car back, he said he would call the previous owner and let me know in a few days if he got it or not. I hadn't heard from him and it was getting close to December when my tabs were due and since I hadn't gotten a title or a card stating my tabs were due, I thought I'd call on the spare key and title at the same time. I talked with Almin who said that the state is backed up and slow, but I would have title within a week. Two weeks later, I called back and talked to a gal in the used car department who was helpful, but let me know that Almin was incorrect in telling me I would get my title that fast, but that I could go to the bureau and get tabs without the title, that would have been helpful when I called earlier. Hopefully when I go get tabs tomorrow what I am able to purchase them. I am so disappointed and disgusted with the service I go after buying the car. I feel like I was constantly lied to about all the issues I had after buying the car. I will never go back to Park Place and would never recommend that place to anyone unless I knew for sure that would not have the salesman that I had. The finance manager that I spoke to and the gal the I talked to were nice and knowledgeable, but the sales part of the business was very poor. Park Place lost a customer and I have spread the word about the awful service I received.

Kia lover

Dec 5, 2012

My husband and I drove 70 miles to look at Kia Souls. The salesman Ron called us from the information that I left online the night before.I told Ron that we were on our way there. He stated that he would pull out a few for us to test drive when we would arrive. He let us test drive without him riding along and answered all questions and never rushed us at all. He even pulled out a car for us to drive. We did purchase a 2013 Kia Soul in the color I even wanted. Great experience.

Park Place

Dec 1, 2012

There someone that said they were coming this morning. If they are not here by noon I can send you a message or give you a call if you send me your number.

HappyAudiOwner

Dec 1, 2012

Salesman made an extra effort of find an Audi A4 with features we wanted. He found our car on a ship heading for port that was destined for another dealer and negoiated a swap of cars with that dealer.

Jimmy

Nov 30, 2012

Buying a used vehicle can be an overwhelming experience, but the staff at Park Place Motors made the process painless. The staff was helpful, knowledgable about the products, and personable. They helped us find exactly what we wanted at a price that was extremely fair.

NO NICK NAME

Nov 30, 2012

Service with a smile is what I got when I went to Park Place in Rochester, MN. Besides fixing my fuse, the vehicle was cleaned and I received special attention when Kevin helped me set up my new phone. The shuttle driver was very friendly and I enjoyed visiting with him.

seesae

Nov 29, 2012

We brought our 2011 Kia Rio 5 to Park Place Motors in Rochester, MN for an oil/filter change and tire rotation, and overall inspection of operational parts and fluids. We were treated with great respect and went over every detail of service our car would receive, even going the "extra mile" in asking if they could wash our car when finished. During the inspection they found our visors were in need of replacing for newer models (at no charge). We will definitely return to Park Place for continued service.

Cheryl

Nov 29, 2012

We had a factory recall on our Kia Rio. It was handled quickly and professionally. Very happy with the service I receive there.

SUV Enthusiast

Nov 27, 2012

I thought the process went well and the friendliness and customer service far exceeded other dealerships I had talked to over the phone or by email.

Park Place

Nov 23, 2012

It took a very long time to get the vehicle. The dealer was not very responsive when I contacted them to request the status in the respect that I had to call back to get information or contact the sales manager. The information I received was not accurate.

First Time Car Buyer

Nov 20, 2012

I was cruising happily through life until my "trusty" car of 5 years unexpectedly went kaput. Feeling dazed I went to Park Place Motors in search of a used/new/leased car. I wasn't sure what I wanted or what was right for my fiance and I, so I didn't know what to expect. All I knew was that I needed some new wheels pronto. That was when we were introduced to James Taylor. Not only does he share a name with a musical genius but he is quite the genius when it comes explaining how to look for a car to a first time car buyer. He didn't just go through the motions. He actually cared about what we were going through. He even mapped out the best option for my fiance and I after analyzing where we were in life and where we were with our budget. One of the things that I took away from the experience was that he did not rush us. He took the time to go through all of the details for every car that we looked at. Overall we had a fabulous experience at Park Place Motor Cars. If I had to pick my top highlights of the experience, they would be: Trustworthy, Honest and Funny Salesman, Cleanliness of the dealership, Ample amount of inventory to look through and I was smiling the entire time I was there.

VW Bug Girl

Nov 19, 2012

I just purchased a used VW beetle and I was extremely happy with Luther Park Place Motors.Excellent customer service and I am very pleased with my new vehicle. The whole process went very smoothly and I would definitely recommend them to anyone looking for a new or used vehicle!

Bibs1983

Nov 19, 2012

This was my first car purchased from a dealer and it was a GREAT first time experience. James was fantastic to work with. Thank you!

no nickname

Nov 18, 2012

Friendly,helpful,presents himself VERY good.Thank you for making our purchas

Love German engineering.

Nov 16, 2012

this is my 8th Audi, great car, great dealership and great service.

rlingfarm

Nov 14, 2012

Very friendly and competent people. The facilities are modern and clean. Totally satisfied.

Norb B

Nov 14, 2012

The service was very good and personel helpful. The wait was comfortable and we had a talk with our salesman.

AudiA8L

Nov 13, 2012

Absolutely fantastic quality of service and very stress free!

Love my KIA

Nov 10, 2012

We live out of town and while in Rochester we called to see they could fit us in to get an oil change right away. They did. Thank you!

naomi

Nov 10, 2012

My experience in buying a Kia Sorento through Jon was the best car-buying experience I have ever had. There was no pressure, just lots of information about the vehicle and answers to my questions/concerns as I voiced them. He was quck to respond on emails and phone calls and made it a very pleasant experience. Two weeks after purchasing my vehicle, I dealt with Kevin in service to remove a nail from a tire and repair the tire. Again, this was a very positive experience with prompt attention, very nice shuttle drivers,and good communication. Everyone I have met at Luther (Rochester) has been polite, cheerful, and low-key (vs high pressure!).

First time KIA owner

Nov 9, 2012

This was my first time buying a car, and I was amazed by this dealership! I didn't expect a car dealership to be as helpful and accommodating. I worked with Almin, and he was really great! He helped me through the whole process and even took the time to sit with me and go through the different features of the vehicle. A few weeks after I bought the car I noticed something was wrong. I contacted Almin and he helped me get it into the service station. I was simply amazed at how well they treat their customers, I felt well taken care of and also loved their free shuttle.

Dealio

Nov 9, 2012

Aftger working in the Twin Cities with another dealership - I decided to look outside of the cities. I eneded up orderign my car through Rochester Audi. All in all had a very good experience witht eh process.

VW Fan

Nov 9, 2012

James Taylor was unbelievably helpful and knowledgeable. There was absolutely no point during the experience that I felt like I was being pushed into buying the vehicle. I felt extremely comfortable, and satisfied with the answers to any questions that I had. I'm from Iowa and the service I received at Park Place Motors in Rochester was completely unmatched by anything I would have received in my home state. I have recommended your dealership to everyone that I have spoken with about my car, and will continue to do so. The hour and a half drive was 100% worth it. Thank you James, and thank you Park Place for making my purchase easy and quick while still maintaining the best customer service I've ever received!

Relocated to Rochester

Nov 8, 2012

AJ was easy to work with. He was very responsive to my questions throughout the repair process. The whole experience was made incredibly easy by the courtesy shuttle service.

Optima Happy

Nov 7, 2012

We are completely satisfied with our purchase of a new KIA Optima from Luther Park Place Motors in Rochester, MN. Karen Klann went above and beyond finding a vehicle best for us. We came with our own financing at a great interest rate, but they worked hard to find an even better rate for us. After the sale was done they did not forget about us. Karen has periodically called to see if everything is going well with the KIA and is always available for questions. We are very happy with our purchase.

kkkkkkkk

Nov 6, 2012

Kia service manager (I think Kevin) kept me informed of progress as I was waiting for my car. It did take longer than I thought it would but it helped that I did not feel forgotten. The salesman that sold me the car-Eric also stopped by several times to chat and checked on progress. SInce I was there for 2 hours, I would have loved a snack, but that is maybe just me.....

Beetle Girl

Nov 2, 2012

I have been wanting a VW Beetle TDI ever since I knew they would be available in the U.S.. For this reason, I stopped in to Park Place to see when they would be arriving. James, who had sold my husband his car 3.5 years ago, remembered exactly who I was when I came in. Then, over the course of the next few months he worked with me to get me exactly what I wanted. The whole process was seemless, and upon arrival, James spent extra time with me showing me all the cool technology in my new car. I love shopping at Park Place.

Randy

Nov 1, 2012

The process of buying my new Audi was efficient and trouble free. I felt I received a good deal and was treated great.

Park Place

Nov 1, 2012

this was my first time take my car in for service at Park Place. Everyone was great to work with.

busboy

Nov 1, 2012

Made a new car buying experence a very easy process. Look foward to next time. Thank You very much.

Cameron

Nov 1, 2012

Good buying experience. Enjoying the vehicle. Thanx.

Cindy

Nov 1, 2012

We were very satisfied with our experience. Both the sales person, Eric, and the Business Manager, Rob Benson. They made us feel very comfortable and were willing to help with the purchase in every way. We will definitely shop again for a vehicle there and recommend them to all of our friends and family.

CinsA5

Oct 28, 2012

We bought a new A-5 Audi. Love it! The only thing we didn't like is that you couldn't track the car. It would be nice if you could track it as to when its being built and when it leaves the factory. Then where it travels to get to you.

Passat Owner

Oct 27, 2012

I was working with Sam and for some reason due to the manufacturing side of thing, it was taking longer than anticipated. When Sam found that I sold my current car, he made the effort to find a car like the one I ordered nearby so that I could drive it on time. I will recommend him to anyone.

xxxxxx

Oct 25, 2012

Overall (so far), am pleased with my interaction with Park Place Motors personnel. Sales person and trade-in appraiser have been very pleasant to deal with. Little less satisfied with finance person - hard sell on stuff I didn't want. Car price was the best of the 3 BMW dealers in the area and trade-in price was fair. A couple of glitches in the pricing have occurred: 1) when price verification came after I committed to purchase the car, a navigation system had been included in the order, although I hadn't ordered it (because I had been waffling, I decided to keep it); 2) after order was placed and when arranging financing, noticed that another option had been added - automatic high beams, something I didn't/don't want. Sales person is trying to get a credit fo the option - will see where that effort goes. There also was an issue with my credit application being rejected, but that was fixed pretty quickly.

xxxxxxx

Oct 23, 2012

Prompt service in both scheduling and service wait time. Appreciate the waiting area and WIFI access.

Scott

Oct 22, 2012

Kevin was great to work with and van drivers are first class

Alexander

Oct 22, 2012

Fabulous and Fantastic. people are courtesous and knowledgeable and very helpful.

violet

Oct 21, 2012

We have gone to Park Place a few times. We get our maintenance (oil change etc )done there. I am a senior citizen and in all my car years have NEVER met such a wonderful group of people whether in sales - maintenance repair or the courtesy van taking us where we need to go. You need to be very proud of this group of people as they are the very best!!!!

Travis

Oct 19, 2012

My overall experience was amazing. Every person I had contact with asked me questions and made sure I was getting what I wanted. It is good to know they are not just out to sell you a car like some places. They gave input and options to me so they knew i would be satisfied.

BMW fanatic

Oct 19, 2012

This is a wonderful DEALERSHIP. They are courteous, professional and obliging.

Clint

Oct 19, 2012

If you are tired of pushy lot sales people and high pressure tactics, then you'll like Luther Park Place Motors. I was skeptical at the concept having bought cars at other dealerships in the past. But I was impressed with the transaction start to finish!

Bmw owner

Oct 11, 2012

Low pressure Knowledgeable about the cars Easy to deal with Sam Castelli made buying a car a pleasure

Linda

Oct 9, 2012

Everyone truly goes above and beyond to make the experience great.

New Audi Owner

Oct 8, 2012

We had a wonderful experience with Park Place Motors and specifically Ron Thune our Sales Person. Easy process using the USAA buying service, no hassels, very straight forward, honest and efficient. The 2013 Q5 is an excellent premium vehicle with great value. Thank You.

jackmaan

Oct 7, 2012

I purchased a used SUV, the whole buying experiebce was low pressure and almost enjoyable. The salesman I dealt with was awesome, I would recommend Luther Park Place Motors to any one

Pleased

Oct 6, 2012

All of the staff I dealt with were friendly and knowledgeable. I drove a lot of new and used cars before settling on one, and they were happy to oblige me. The used car I bought was detailed to new car looks.

Good quality

Oct 4, 2012

My experience with this car dealership was a very professional experience.

AD on the run

Oct 3, 2012

First time experience at Park Place and it was a great one! The service was extremely timely and complete. The service team was very helpful and followed through with every request.

rickinzer

Oct 2, 2012

Brought my VW EOS in for recommended service. They did the service, made recommendations on near future needs and helped me learn how to use some of the features of the car. I bought the car from a private party, they weren't required to be so helpful, they just were. The shuttle rides and car wash was just added positives.

BMW Owner

Sep 28, 2012

Everyone at Park Place Motors was incredibly helpful and made car shopping enjoyable. After purchasing my first BMW 8 years ago, I was hooked. I spend a lot of my time driving and there is nothing better than enjoying the drive in a BMW.

New Family Man

Sep 28, 2012

My wife and I were shopping for a used SUV. The sales rep was very friendly and did not pressure us into anything. He was very quick to respond to emails and follow-up questions we had on the car. We got a very fair deal on our vehicle and the buying process was quick and painless. After we had the car for a couple days, we noticed the driver's side power mirror wasn't functioning correctly and there wasd moisture in the tail light. They had us bring the car in and fixed our issues with no problem. Very professional dealership

lynlindsay

Sep 27, 2012

I recently purchased my first BMW from Park Place Motors and had the best experience.

Jerry

Sep 27, 2012

AS A RETURNING KIA CUSTOMER I WAS PLEASED TO FIND THE SALESMAN, ALAN STORRY, FRIENDLY AND EXTREMELY KNOWLEGEABLE ABOUT THE KIA FORTE. HE WAS ABLE TO ANSWER ALL MY QUESTIONS ABOUT THE CAR.

Happy Buyer

Sep 26, 2012

My husband and I had a great experience with this dealership. Everyone is friendly and helpful and we couldn't be happier with our new purchase. Our new Kia Sorento has so many features and James walked us through all of them before leaving the lot. What a difference that made in my confidence to navigate through all the technology I wasn't used to having in a car. I got into my new vehicle knowing we got the best deal and the best customer service.

-----

Sep 23, 2012

This buying process was fast and easy. The delivery time got greatly accelerated by Paul's swapping order with another dealership, thank you.

Bobby

Sep 22, 2012

All my questions answered, multiple test drives accomodated and fair pricing. Seem to have a great team of people from sales to service.

Scribble

Sep 21, 2012

They were very helpfull with find me my car. They gave me a fair price and service was great. I would recommend Luther park place motors to anyone looking for a new or used car.

happy camper!

Sep 18, 2012

Absolutely wonderful GENUINE service from start to finish. You have our highest rating and future referrals to come. Very smooth and pleasant transaction.

bmxx5

Sep 18, 2012

the service work preformed on the car was done very professionally

Audi Fan

Sep 18, 2012

Ron did an amazing job for us. He was a no pressure, down to business kind of guy that just worked hard to find the right car, at the right price for us. Everyone else at Luther was very friendly. We will go back to Luther to buy our next vehicle. It was worth the drive.

Power lady

Sep 15, 2012

This dealership was a very efficient and personable option for me, knowing that I was in the market for a new BMW. Service was excellent.

Loves my Kia

Sep 15, 2012

great doing buisness with, excellent costumer service, met all my needs

Ihavenone

Sep 13, 2012

I believe that writting a review should be optional. But since I have too, the people at the dealership were easy to work with and tried very hard to meet out needs.

Benji

Sep 13, 2012

I bought my Kia at another dealership and brought it to Kia for a possible leak. I wanted it looked at since it may be covered under warranty. I was very happy with the quick inspection and determination of the problem, the phone contact to explain it to me and the promptness in geting it fixed. I know one of the service managers, Josh Kern, and really enjoyed working with him. I even had questions about how to fold up the seats and two service managers were right there to assist me. VERY CLEAN working space which says a lot about the committment to care and service they provide.

T-bird

Sep 12, 2012

It just felt right.Staff was friendly and trust worthy.

TT Driver

Sep 11, 2012

The atmosphere of the service area is warm & friendly. Joshua provided details upfront that matched my service request with a cost breakdown. He also provided recall information since my last visit. My TT left the shop totally updated. Thanks

Diamond Dave

Sep 6, 2012

Had overheating problems and called BMW motor club and they took it to park Place Motor Cars because it was the dealership that was close.They called me right away and said that it would take a week before they could look at it.a week went by and I called and they said it would be three days to a week before they could get to it.and there tech were sick or on vacation.I asked for manager and said that I have been patient and that I need my vehicle for work and he said he would keep a tech late and have him come in early the next morning. I got my vehicle two days later and was very unhappy with service that I received from Park Place!

Lt. Kirk

Sep 6, 2012

Overall this dealership is the best I have ever gone thru. I have been from Chicago to Rochester. They are the only ones that give you the service you want and give you the right car your are looking for. They really know there information on the cars. Do to this dealership you will be happy with your results.

Kia convert

Sep 3, 2012

I recently purchased a new Kia Sportage from Park Place. The total experience was an easy and pleasant one. Jon Faruolo, my salesperson, was very helpful in assisting me and I am very happy with my purchase.

Meand you

Sep 1, 2012

Excellent vehicle. Ron Thrune did a wonderful job, from my initial contact through final sale and followup.

New Purchase

Aug 30, 2012

Overall the buying process went well. I was disappoint in that there is no give on price and the low trade in value offered for my car. I did my homework & know I should of gotten a better trade in. The salesman did a great job of explaining the prossess of purchasing the car and how to operate everything in the car.

sandy

Aug 29, 2012

I was pleased with the service, people, and everything, at Park Place Motors

Car Enthusiast

Aug 23, 2012

This is a second car that I bought from this dealership. I also traded in 2 cars. The buying and the trading in process was straight forward and without tricks and "dealer's games".The price was also fair. Overall it was a pleasant buying process.

Anonymous

Aug 23, 2012

Went in to trade in for a vehicle we saw online, very easy process, fair prices and fair offer on trade, overall extremely friendly staff! Will definitely go back again for future purchases!

Regine

Aug 22, 2012

Our experience at Park Place Motor Cars was very good. It was a pleasure to work with Sam Castelli. He is a good listener and very sensitive to matching the needs and desires of the buyer with the right car. I love my VW Golf.

Marathon Mom

Aug 17, 2012

We had a wonderful experience with Park Place Motors. It was truly worth the drive from the Twin Cities to buy our new Audi Q5. James Taylor was exceptional from start to finish and Rob Benson was very friendly. I would highly recommend Park Place Motors.

Ham Bone

Aug 14, 2012

I was very impressed with the way my car was returned after it was serviced. Washed,cleaned and vacuumed out,that's service.

4RINGFAN

Aug 12, 2012

I have four Audis and Park Place is my go to place for new Audis, factory maintenance and repairs. The sales staff is informative and helpful. The service staff and technicians are top rated in the nation. I'm very happy to have this quality dealership in my hometown.

emd1212

Aug 12, 2012

After shopping around at several other dealerships closer to the Twin Cities and my home, I couldn't be happier that I chose to make the drive down to Park Place Motors. James did a terrific job of showing me all the features and benefits of my new car, while Nick made the trade in process very simple and easy. Park Place is unbeatable in customer service and price.

Barbs

Aug 11, 2012

I was just looking and came in to ask some questions. The dealer listened to what I wanted and directed me to what I expressed. There was no pressure about buying new rather than used. Everyone was very prompt with everything. Though the paperwork was not finish before the dealer was supposed to leave, she stayed and patiently showed me things about my car that I needed to know.

kristie

Aug 11, 2012

WE recently purchased a new vehicle from ERic Jensen at Park PLace in Rochester. Eric was extremely knowledgeable and helpful. He was not pushy at all and he made our experience great.

new Audi owner

Aug 11, 2012

Efficient and pleasant service. Worth the drive to do business with you.

sorento

Aug 10, 2012

first time in and had a great visit. thanks for being so helpful

raeski82

Aug 10, 2012

I brought my car in for a suspected leak on the rack and pinion found by my mechanic. At first the service man I spoke with tried to tell me it was probably something else because that doesn't happen at 48,000 miles like I had. I got a call finally from him at 5:00 when I was headed to pick my car up. He said in fact it WAS a leak and the part will be ordered and fixed free of charge since I was still under warranty. He also asked me if I had been staying up on my service maintenence and I said I had. He said he would double check to make sure like he didn't believe me. I wasn't impressed by that lack of trust in what I told him.

Happy Camper!

Aug 10, 2012

Almin was a wonderful salesman. Professional. Polite and not pushy.

Traveler

Nov 11, 2011

We really enjoyed working with Karen finding a used vehicle. After test driving some vehicles we settled on the 2011 Kia Sorento. Karen really made the overall sale the best I have ever had and I have bought alot of cars,trucks etc... We will buy our next car from Karen and Park Place Motors.

Bug person

Oct 19, 2011

The travels began 2 weeks ago when I walked in to find literature about the New Beetle, just to see what was, and Ms. Klann greeted me after coming inside, got me the folder and said that if she could be of help, she would answer any question I might have. I left to peruse the folder. A week or better later we returned,she greeted us again, answered our questions, went for a test drive, found our trade-in price, and bought a 2012 VW Bug. Everybody was helpful, took time to explain anything we had questions about. Ms. Klann was great in her customer service to us.

jfcampion

Sep 27, 2011

Delivery of car did not happen when promised and license p;ate attachment system was not in place. Other wise the experience with Park Place was very good.