Used Cars for Sale at Mahwah Ford in Mahwah, NJ

Kaj203

Jul 26, 2016

I have been buying my vehicles from mahwah ford and have had Greg Cummings as a salesman for most he makes things easy and explains things thoroughly.

smcd123

Jul 26, 2016

Start to finish we got treated with kindness, respect and didn't feel like we were being taken advantage of. Everyone was wonderful to deal with.

Scales

Jul 26, 2016

Our experience over many years and vehicles has been very good. Greg Cummings has always helped us with our decision and followed through on the complete sales process. Car and truck buying made easy!

Greg McDonald

Jul 26, 2016

I only buy cars from Mahwah Ford because of the salesperson, Greg Cummings. He is honest and up front about dealing with our needs and our budget.

:)

Jul 25, 2016

Everyone is so friendly and knowledgeable. I worked with Shannon and she was fantastic! She helped me to get the car I wanted with a price that fit my budget.

carguy

Jul 25, 2016

Honest and hassle free experience. In and out in a flash. Gregg was very helpful in directing me to the vehicle that best suited my needs.

ford4 ever

Jul 25, 2016

I have been buying cars from Mahwah Ford for over 20 years. I have always been extremely satisfied with the prices and service. Mahwah Ford has always maintained their high level of customer satisfaction.

rahook1

Jul 23, 2016

I Love mahwah ford because Doug is there. He doesnt pressure me but gently guides me through the options making it a painless experience. He's not your typical "CAR" salesman which is why I love him. Very knowledgeable, attentive, funny and kind. I find buying a car torturous but necessary. He eases the pain.

Laura Leong

Jul 23, 2016

I have been buying my Fords from this dealership since 1986. The staff is friendly and very knowledgeable about their products. They are very responsive to any questions I had after picking up my vehicle. So the service doesn't stop after you sign on the dotted line. I am so happy with my new Explorer Sport and Shannon made the process easy and stress free.

Gabriella Fiorentino

Jul 21, 2016

I had such an amazing experience with this dealership. Every one that I dealt with made me and my family feel so welcomed. Dave was a great salesman very responsive and helpful, and Michael was veryour helpful also. They made buying my 1st car such an amazing experience. I would recommend them to everyone I know .

Jodel

Jul 21, 2016

Bad service experience with my last vehicle (2013 Edge) and with the purchase of the 2015 Edge because it is an early 2015 and not a late 2015 upgrade. Also, it does not have memory seats and that fact wasn't revealed to me.

eatapeach7

Jul 18, 2016

I bought my new Kia Soul from Shannon last year...great car and she was a pleasure to work with...I'm sending my sister in to see her to look at a new Soul

SDB123

Jul 18, 2016

Car buying can be an intense experience and very stressful. I had done my homework and narrowed down my top picks after the NY auto show. After test driving a few vehicles and getting a feel for the cars and dealerships, I decided to go with Mahwah Ford. My sales rep Shannon Munsey was super helpful and quite lovely to deal with. No hassles and no gimmicks. It was overall a very pleasant experience.

dobber64

Jul 17, 2016

I would definitely recommend Mahwah Ford for for friends or family looking to buy a vehicle. My salesman Rich Bennett, was knowledgeable, competent and professional. My experience with the service department so far has been limited but I have had a good experience.

Frank DeFranco

Jul 15, 2016

Always friendly sales and service. Greg Cummings is extremely knowledgeable and helpful. We recommend to others to visit Mahwah Ford when shopping for a car.

Happy Nana

Jul 15, 2016

My family has been using this dealership since 2012 and we couldn't be happier with Sales and Service Departments.Our Salesperson, Rich Bennett is great to work with. We highly recommended him and so far several family members and friends have purchased cars with Rich and have been very happy too!Thank you Rich and Mahwah Ford.

Car guy 5555

Jul 15, 2016

Pleasant experienceEntire process was seamlessSales process, negotiation, financing, paperwork and pickup Everyone that we encountered were knowledgeable and pleasant to deal withBuy your next car here

Explorermd135

Jul 14, 2016

Great service and well taken care of by John Salvatore. He is well knowledgeable and very patient with customers and extremely responsive. I would recommend this dealerahip if John is your salesman.

Mpoole

Jul 13, 2016

Professional staff with a lot of knowledge of their products and the competitors products. Plenty of inventory to choose from. Overall experience was better than expected.

Charliedraft

Jul 13, 2016

Both gentlemen were very professional. My wife and I got two great vehicles at a fair prices. They were very knowledgeable about the vehicles. They gave us our options on whether to lease or buy. They worked very hard to please both me and my wife.Will use them in the future.

rlawlor

Jul 13, 2016

I would recommend. I have been dealing with Greg Cummings for many years with no pressure and accurate information. Have leased my last SUV there and also 2 escapes one for my daughter and one for my wife.

Lar2222

Jul 13, 2016

The team at Mahwah ford is very knowledgable and professional. We look forward to build a long term relationship. Greg Cummings is extremely knowledgeable. We will be purchasing all our trucks from Mahwah Ford.

Steve miggels

Jul 12, 2016

Greg is very knowledgeable and a real pleasure to work with. If I have a question or concern he is always willing to work with us. So far we've worked with him on three vehicle deals and we're very comfortable with him and the dealership. The next vehicle coming up soon is a new F150, trade in and new truck purchase. We need some aggressive pricing, on this one and I'm sure we'll again strike a good deal.

Keith

Jul 12, 2016

Greg Cummings and Dennis Henry made the sale of all Four of My Fords pleasurable easy fast and painless! These two guys are an accommodating team of proffesionals and I personally would recommend them to anyone looking to research or purchase/lease a Ford !Congrats

Bobby916

Jul 12, 2016

Greg Cummings has been my salesman for my last two cars and with any luck will be my salesmen for my next two!! Dennis Henry was also great to deal with on my last two cars!!

kc

Jul 12, 2016

I work long hours in Manhattan and they were very accommodating with staying late and discussing options over the phone. The sales person also spent a lot of time with me going through the options

Jlbreen10

Jul 12, 2016

Mahwah ford's, Greg Cummings,has been the most helpful salesman I've dealt with. Very professional, personable, and knowledgeable! Would definitely recommend him/them to anyone looking for a ford.

347K

Jul 10, 2016

We went in to Mawah ford in a crisis mode. Our 2011 Ford Escape was totaled on the previous Sunday and we had together a car as quickly as possible. Our salesman, Dave Saunders, was as helpful as a person could be when I purchased our 2011 Escape.We went to him on Friday and were able to drive out of the dealership in less than a week. This is the fourth Escape my wife and I have purchased, and it is the third car we purchased from Mawah Ford. With people like Dave and the rest of the staff at Mawah Ford.i will continue to purchase my vehicles at Mawah Ford

Julie D'Antonio

Jul 8, 2016

I gave this dealership a 5 star rating because they were easy to deal with, patient, lots of vehicles to choose from and not pushy. I recommend this dealership if you are in the market to buy or lease a vehicle. I am leasing the Kia Optima and it's such a great car to drive. It drives so smoothly and the seat are comfotable. I'm constantly getting compliments on it.

joseph123

Jul 8, 2016

This is my second car from Mahwah Ford, they have made leasing a great experience. We have been satisfied with everything and the new explorer is great

muller1234

Jul 8, 2016

Inquired about an early trade in with the idea of possibly getting into a new vehicle. The sales, finance team worked well to make this transaction beneficial for me. In the end, walked away satisfied and with a new car !

Faith18

Jul 7, 2016

Excellent customer service. Will very hard to get you exactly what you want. Love my car very much..what can I say I'm a Ford girl

bdoliner

Jul 5, 2016

My experience leasing a Ford Escape from David Saunders at Mahwah Ford was fantastic. As a family owned dealership it seemed that there was a strong focus on customer service. David knew every aspect of the vehicle and took the time to explain them to me, ensuring that I ended up with the perfect vehicle. I would highly recommend Mahwah Ford.

flower

Jul 5, 2016

Have been a satisfied customer for many years, excellent sales and service team. Bob Thurston has been our sales consultant for many of those years and does an outstanding job.

Rosie66

Jul 5, 2016

This was the 5th new vehicle I've purchased from Mahwah Ford, over the past 19 years. I would it even consider buying my Fords from anyone else. I especially enjoy dealing with David Saunders, as he has always been fair, accommodating and pleasant to work with.

Amanda Nikolaidis

Jul 4, 2016

Dave Saunders was great to work with. He was honest, easy to talk to, and very knowledgeable. My husband has worked with him several times in the past and I wouldn't want to work with anyone else going forward. Thank you Dave and Mahwah Ford!

Donnyj66

Jul 4, 2016

Mahwah Ford/Kia takes customer satisfaction to a new level. You are always treated like family, and all concerns are taken care of immediatelyI would never go anywhere else to purchase a vehicle..

triciak05

Jul 4, 2016

As with any car buying experience my husband and I weren't looking forward to the process of buying a car. We were warmly greeted upon our arrival and began our car buying adventure with Sales Representative, David Sauders. He was so helpful and patient with us. We had explained our needs for our next vehicle and he took his time reviewing all of the options. We couldn't be happier with our new car and would highly recommend Mahwah Ford to anyone who dreads buying a car. It was great experience from start to finish!

TerryD

Jul 4, 2016

I've purchased a couple different vehicles from Mahwah Ford but this was my first heavy duty work truck. Dave Saunders was very patient and helpful with me as we narrowed down the type of vehicle I needed as well as options available and pricing. He was also very supportive post purchase and is the type of sales person I feel I could reach out to any time if I had any other issues. I wouldnt hesitate to buy my next vehicle again from him.

King61

Jul 4, 2016

Really love my Escape and thanks to Dave I got everything I wanted. He was very patient with me and made sure I was a happy customer.

dsduke32

Jul 2, 2016

I had already experience with Mahwah Ford & Dave. My family has used Dave for several cars- he is always extremely helpful & knowledgable.

Echotech25

Jul 2, 2016

Dave was a great saleman, made me feel extremely comfortable. There was no pressure. He went out of his way to make the experience as easy as possible. He even said that I could come back anytime if I needed more help with setup and he would be glad to help. Great experience, easy and painless.

Bitch07017

Jun 10, 2016

I found my 2014 Ford Explorer on multiple websites but every website kept showing me a particular model at Mahwah Ford. Although the dealership was a little out of my way, it was well worth it. Dave was very attentive and not pushy at all. I would definitely recommend him and this dealership for years to come.

Scott1234

Jun 8, 2016

Mr. Saunders was very helpful and we had an overall wonderful experience. My wife bought a ford a few months age and her experience was great as well which is why we came back for my car. Now my wife's mother will also be buying a car.

Ellen29

Jun 2, 2016

Excellent service that keeps us coming back. From Dave Saunders, a salesperson who knows his cars, great attention to detail, and superior customer service that keeps us coming back, to the ease of finance details, to the warmth of all the employees--we are long-time customers that know where to go for a new vehicle.

JCNorberto

May 31, 2016

Best car shopping experience - twice in two years. David Saunders doesn't fool around - knows what I want, gets what I want. The "dreaded" closing process is quick, painless and appreciated. If you're looking at a Ford - your search needs to go no further than Mahwah Ford. Ask for David Saunders.

FireWireDiver

May 31, 2016

I find car shopping these days a daunting experience- there are so many options - Engine size - seating capacity - safety features - and different manufacturers have different names for each option. I was searching for a replacement vehicle for my 2006 Ford explorer which has lasted 215k miles. I shopped at a number of competitor Manfacturers in the area as well. My decision to purchase the Ford Escape SE was a direct result of my interaction with Dave Saunders. Dave's knowledge of the inventory available - options for purchase and attention to the small details - was refreshing. Dave stayed late to help me look at vehicles - stayed late to work on paperwork - he accommodated My hours and treated me with the upmost respect. In fact all of the people at Mahwah Ford with whom I dealt were all friendly and professional. I am very happy with my purchase and my experience with Mahwah Ford.

M B Honora

May 31, 2016

Generally I hate working with Car Salesmen, after going through a couple for "insulting my intelligence" I usually end up with one that is fairly reasonable. At Mahwah Ford NJ, I was fortunate, my daughter already bought a new car there and recommended the first salesman she met. She was taught well, Dave Saunders was a rare breed of Car Salesman, outstanding in EVERY way. LOL, I felt more like he was a consumer activist, the way he attacked the various rebate programs with all his years of experience, questioning me like my tax man does to see which programs we could squeeze every last dime out of, I was impressed to say the least. He wasn't only out to sell a car, he truly wanted a VERY HAPPY customer. Honestly, that money isn't coming out of his pocket, why the heck don't more sales people do that? Lack of knowledge? From what I saw while I was there, he is extremely popular due to his unique style and by his following, I guess honestly helping us plus listening to the customer does still pay off. Assisting Dave with GREAT options was Aaron Ringus, who was of immense value! I have and will continue to HIGHLY recommend this fine gentleman to everyone I know and have found at least one Dealership that I won't have to dread going into anymore.

Mustang11

May 31, 2016

My brother purchased a mustang from Dave Saunders at Mahwah Ford and had a great experience. They really did everything they could so he could walk out with the car of his dreams. When it was my turn to lease one of my own, there was no question that I would go to Dave. The process was smooth and they truely are happy to see you happy. I sent my friend here and she also walked out with a great deal. I would definitely recommend Dave Saunders and the rest of the team at Mahwah Ford.

Mike

Apr 3, 2016

Walked into the dealership and negotiated a deal on a used 2011 Explorer. I had my financing arranged with my bank (one they use) and told the sales person not to run my credit and put multiple inquiries on my credit record. He said they just needed to have me fill out the credit app for their use.They lied. Ran my credit to 9+ banks and dropped my score 3 points. I didn't find this out until after I left the dealer. I called my bank and complained about the experience and my bank called the sales manager (Aaron), which obviously pissed off the bank. My bank told me to return the vehicle and go find another dealer.I received a call from the sales manager and he said my bank refused to finance the vehicle and he was going to report the vehicle as stolen.This is how this company treats their customers. With dishonest and unethical, rude experiences.I took the vehicle back and left keys with the F&I manager. I then received another rude call from the general manager saying if we didn't return the vehicle, he was going to report it stolen.Anyone in the area looking to buy a car, don't go here and be treated as a criminal.

Slappybabs

Feb 22, 2016

I wish there was an option for no stars for this place. We attempted to return a lease that was obtained from all American ford. According to our salesmen from prestige we could turn any ford over to a ford dealer thinking they would stand buy a product and provide a service. We were told to meet with Bruce Wellen to return the lease. Immediately Bruce gave us grief in trying to return out car because we didn't buy it from them. He acknowledged that they do accept any ford product return on lease. When we told him it was an allAmerican leased vehicle he refused to take our lease. He was extremely nasty and unprofessional and turned myself and my wife off completely to mahwah ford and all ford products in general. I highly recommend staying far far away from mahwah ford and Bruce.

CC280

Aug 12, 2015

Went in yesterday to return my lease and roll into a new one. Had a fantastic experience with Joe Carley III. He showed me a new Edge, which I test drove and he priced out two different trim levels for me. Once I decided what car I wanted he ensured the process was seamless and I drove off with my new car about 3 hours after I arrived at the dealership. I have not had that experience any other time I've leased. My previous Ford Edge was leased at a different dealership. I had no hassle returning it here and Joe took the time to review the new functions with me when he delivered the car. He did not assume I knew anything. This was a very positive experience for me and I highly recommend Joe and the entire team.

CWHarris

Dec 28, 2013

Walked into the dealership at 4:40pm on a Saturday (today) after visiting 3 other dealerships and driving approx $54k trucks in consideration for purchase/lease. When I walked in, I waited at the front for about 5 minutes while the receptionist got a salesman for me, I told her I wanted to test drive a truck.When the salesman came up to me, he looked like he wanted to go home and immediately told me "we close in 5 minutes so there isnt going to be time for a test drive, we will have to schedule it for Monday." It was 4:45 at that point, i wasnt looking to close a 2 billion dollar deal, just drive a truck after driving three others on the same day, same conditions and basically had NO WANT to help me out.This dealership is within walking distance of me, so they would be getting all of my service work...and now have completely ruined the experience for me to visit their dealership again. This means I have no need to buy a Ford at all, since I wouldnt (out of principle) be able to bring it to their dealership for service since it's apparent the company policy/environment promotes this attitude.Stay clear of Mahwah Ford...

ajjollie23

Oct 3, 2013

Salespeople at Mahwah Ford are friendly, listen to what you want and do not pressure you into buying a car. It was a quick and easy process and we were able to get exactly what we wanted at a great price.

dscadda

Aug 6, 2013

After selling me a 2014 Escape Titanium I have not been able to have anyone respond to my e-mails nor my phone messages. I am now going into my third week waiting for vehicle registration and plates which I need for border crossing into Canada this weekend August 9th. The sales rep that I dealt with is no longer with Mahwah Ford and I asked for this to be done by August 2nd since I was being tranferred. I have paid off my loan with the bank but cannot get a release of lien on the car since the dealership have not registered the vehicle. Vehicle picked up on July 18th.Very frustrated. It's quite clear to me that the gentleman that spoke to me when I was leaving the dealership on the 18th knew what he was talking about. Quote: "Hope you have better luck than I did after my purchase".Note: You can have all the service vehicles available as loaners but if you don't put the customer first you will only be as good or bad as you are today.Regards,Davina

jessros

Jul 9, 2013

my overall experience at mahwah ford was exceptional. from the moment i walked through the door to the moment i drove away with my new car. i was treated like family and taken care of very well. i shopped around for different prices elsewhere and they definitely gave me the best deal. i would recommend them to anyone.

carreviews7

Mar 1, 2013

Jim, the salesman offered us terms for the lease of a 2013 Ford Escape. He wrote them down. We discussed them and confirmed exactly what the terms were that were being offered. We then went and shopped 5 other manufacturers and decided that the Escape was the vehicle we wanted. We returned to Mahwah Ford and the salesman, Jim and the manager, Aaron refused to honor what they had offered and sought thousands of dollars more than what was originally offered - both in "up-front" money and in monthly payments - for the vehicle. Aaron was arrogant and nasty, gave a lame excuse for offering something that he was not honoring and showed no care or remorse for how we were mislead. We acquired the exact vehicle we wanted from All American Ford for a much better price, with much better treatment.

Peter r

Sep 22, 2012

Just awful! I took my Explorer in for new brakes, paid $1,000 and as soon as I leave dealership I hear a lot of road noise. They omitted to check and fix wheel bearings. Now I have to do the job over, but not with them. Ever!

hosstics

Jul 24, 2012

Already being way beyond frustrated with the transmission issue (failed Torque Converter) with my 2005 Ford Freestar, the visit to Mahwah Ford this afternoon to submit paperwork for reimbursement of already paid repair work ($2500 at that), just put the rotten icing on an already very rotten cake (the purchase of my Freestar through this dealer was appalling). The attitude I received upon walking into the Service Department door from Bill Capone truly made me want to slap the guy, real hard. Apparently, I "interrupted" his lunch and he certainly and very clearly made it known that I did so. Pretty much made me feel like "How dare you walk in through an open service department door while I am eating my lunch?" He was even so kind to show me what he was eating, just to make it clear the importance of his task at hand. He told me to come back after he was done and he will "try" to assist in getting a reimbursement for the failed Ford part. What a wonderful suggestion. I am already taking my lunch time (not eating) to deal with such a pathetically handled situation to begin with, and he tells me to come back after he is done eating his lunch. What phenomenal customer service...kudos to you Bill! I ended up walking out on him so he could finish eating his lunch and plan on taking my business elsewhere. It really is no wonder, thanks to people like Bill Capone, that outsourcing of customer service is becoming such a popular choice. Thanks again Bill! Another customer lost. But not that it matters to Ford, we are all just a little teeny tiny number in their big fat wallet!

MikeJ1106

May 31, 2012

What a pleasant experience. VERY friendly and very helpful. I just left my long time dealer and will be bringing all of my friends, Family, as well as service vehicles to Mahwah Ford. All employees went out of their way to help me out and I am very grateful to the team. Thanks again for everything.Mike

NickCoco

May 30, 2012

Service manager rude, condescending, and needs a lesson on how to deal with customers and potential customers.Have had 2 separate dealings with him many months apart . . . both ended with me leaving, unhappy, and spending ZERO $$$ at your dealership--although I had fists full of money, ready to do so BOTH times.Ended up buying a brand new 2012 from another dealer.I will not return a third time.

GFL846

Mar 22, 2012

Bamboozled, deceived, and flat out lied too are just some of the ways that I felt we were treated between the Sales and Service department. There was a lot of finger pointing with no results except for the fact that three customers were lost that day, me and my in-laws that went to Wayne Ford the next day and purchased two new vehicles. There is no integrity among the two departments whom like to play a finger pointing contest instead of meeting the needs of the customer. Purchased the vehicle used with 54,000 miles with in the first year it took 3 visits to repair a power window on the driver side front which I am still not satisfied and the transmission went and the "problem" was stated to be debris in the transmission. There service department preformed all the routine maintenance to this vehicle, then the sales department claimed that we signed a paper that we turned down extended warranty, which when confronted they could not come up with. We only had the vehicle for 14,000 miles.

Jake Patrick

Nov 18, 2011

We had a recurring problem with our older but low-mileage Ford Focus that several other dealerships could not resolve yet had no problem charging us. Bob's crew found it immediately and it turned out to be a low-cost fix. Thanks!

chapel1419

Oct 11, 2011

Took my Explorer there for routine service, as the Ford dealership I usually use had closed. I made an appointment for 8AM, as I had to go to work afterwards. Since I was concerned about getting to work on time, I asked about their loaner policy. I was then informed that the service would only take "a little while", so I was not eligible for one. Despite the fact that I had an appointment and got there early, they did did not take the car in until 11AM. Sure, the service was quick once they actually started working, but the fact that I sat there for three hours when I had an appointment was inexcusable. I had been thinking about purchasing my next car from them, but I would absolutely not go there again.

Yawl77

Oct 8, 2011

Very bad, stay away. Please. Don't get scammed. Gave a cash offer, they took my card info and then waited almost 10 hours before telling me no! They are teamed up with the banks, want you to finance..... Rick sucks!

gspumoni

Aug 20, 2011

We were there waiting to pick up our truck and we waited only to hear your next and to see new customers being helped before us. We finally lost our patience because we waited over an hour and said "bob we have to go" and he replied so leave! On top of it all he refused to give us our deposit back saying sue me! Don't waste your time..poor sales force..you are nothing but a piece of meat and they let you know!!!

ed12gauge

Jul 19, 2011

In my opinion, you might as well have Rube Goldberg, or Jeb Clampert work on your car. my experience was finding an uncaring, inept, blase attitude, of a service department. My suggestion is if you buy a Ford (and I don't know why anyone would), find yourself a good gas station mechanic that can work on it.

Columbia_Professor

Jun 15, 2011

I had a "check engine" light come on while driving. I looked on the dealer locator and saw Mahwah was the closet dealer. I was pleased when a polite and pleasant young lady told me "sure, we can get it right in and look at it".About an hour later I get the word that I have a "lazy Oxygen sensor" which is consistent with what I thought. Then she tells me that I also need 8 plugs and boots and the transmission flushed. I started laughing. I told her that I wasn't laughing at her but that another NJ dealer had just done $2,454 worth of work on the F-150 which included the new plugs and transmission flush.I asked how the skilled technician made the determination that I needed (to the tune of $600) 8 new plugs and the transmission flush. The reply "we just tell folks that based on the mileage". Frankly, this hovers somewhere between incompetence and dishonesty. It's time to replace my vehicle and the funny thing is that I found an F-150 Lariat on the lot while I was there that I would have been interested in buying right out. After this experience I came home, wrote a nice letter to Ford and called the Mercedes dealer my wife uses and ordered a new E350 for her and I'm taking her "old" 2010. I'm done with Ford having had similar experiences in 3 dealers.

star123

Mar 1, 2011

I had the worst experience here. I was told one price and then a few days before I could pick up my car, because of a mistake that the finance manager made, he wanted to raise my payment. They were very difficult and unfriendly. The salesman I met with was also rude and very short with me on the phone. I would never recommend this dealer to anyone! Also, when I picked up the car finally, it was not even washed. There was crap all over the car.........I have never had such a bad experience. In the future I will never go back to Mahwah Ford and would never recommend them to anyone!

caboman2

Feb 28, 2011

I took my 2011 Fusion for a 5000 mile service. I thought the service was being performed by the dealer.Not so. They took the car to a quicklube place called Pot of Gold and they damaged my bumper.I take my cars to a dealership for a reason. If I have a problem I can take it up the chain of command to Mr.Ford himself.If I wanted to go to a quiklube that's what I would have done.Anyway,they fixed the bumper no charge but they will never see me again.One other thing. This dealer's lot is a minefield to negotiate. If you don't damage your car just driving into the lot you're lucky.Avoid this dealership service department.They will damage your car for a simple oil change.

yoseflevi

Jan 28, 2011

I bought my ford explorer wich i paid over book value for and in cash.(And yes cash in this econamy) and the car has electrical problems that when I open the door the lights go off and when I close the door they go on. after they said they did a full 5 star inspection on the car prior to me purchasing this car and that it is in perfact condition with no problems. I went in to get it fixed the next day. and they said that its my problem because i got a used car. and they refused to help me ever since I went in to try to get it fixed.

buzzkeeper

Dec 21, 2010

Outstanding service from this department. I have been a customer for many years. Thank you for getting me fixed so fast before the holiday. Merry Christmas to all the staff and best wishes. Oh, and now I am continuing to write because the tab to click for this review indicated that it is too short. Now I think I have got it. Best wishes to the staff at Mahwah Ford. Merry Christmas

beidl

Nov 24, 2010

Truck would not start after owning for only 3 months. Got run-around about coverage. Nasty phone interactions and no call backs. Wish we'd never gone there, because now we are stuck with the truck & service contract. Not recommended as "trust-worthy",

jbriggs

Mar 18, 2010

Today i broke down in the middle of a major highway and was at a loss. I called my salesman. Greg Cummings as i did not know what to do. To my surprise he left the showroom to come to where i was broken down and assist me in jumping the car so i could make it back to the showroom and service at Mahwah ford. If this was not enough he then helped me change the battery in the car as this is what we believed the problem was. Such a fantastic experience and certainly a place i would recommend.

Taurus

Jan 4, 2010

This dealership has a decent sales operation, but the service is terrible. The car does sit for days until you make some noise, and then they finally look at it and quote you these outrageous numbers to fix the problem. If they were to fix the problem on the first shot, then you could rationalize the high prices. But on car after car - I have had Fords for the last 20 years straight - they miss the problem that you bring it in for only to find lots of other stuff that they claim will fix the problem. You pick it up and the problem is still there, and they tell you "well that needed to be done anyway" Their famous words on the phone are "give us the authorization to do this work - just to start..." Their incompetence is matched only by their lack of speed. Unfortunately, I buy the Ford service plans, so I have to go to a Ford dealer - but maybe you don't...

anjsoha

Dec 14, 2009

Car Sat all day no one looked at it couldn't get loaner car explained that I had kids that needed to get back a forth to school . She just was mean. This car had work not even 2 yrs ago. Fords are garbage . They wanted me to pay sales tax on something that was covered by warranty.

roflford

Oct 7, 2009

Again just like the guy below, I took my car in to get fixed and it took them 2 weeks to look at the car. Once i threatened them i was going to take my car elsewhere they jumped on it and told me i need something fixed with the car. So i got it fixed, and the day after I got the car back (3 weeks later mind you) the original issue with the car was still there. The service department is a COMPLETE joke, they are the most nastiest people I have ever delt with.

consumer100

May 14, 2009

One week after the initial visit to the dealership, salesman "PJ" initiated a call to us where he provided a quote for the car we wanted to buy for our son. When we arrived 2 hrs. later to leave deposit on vehicle "PJ" then advised that the price was $300 higher than what he said over the phone. Mahwah Ford Manager on duty 5/14/09 at 6:30pm when asked to intervene was sarcastic and rude when asked for help even going so far as say we were never told the price that we claim was told to us by the salesman. Buyer beware! This was the first time and the last time that I would ever deal with Mahwah Ford.

fordblows

Aug 28, 2008

Terrible, terrible, terrible. The service dept. takes days to fix something that should take hours. The customer facing employees are nasty people and just don't give a crap. They never call you with a status, and if you should call to ask if your car will be ready any time soon, they chew you out and make you feel like you did something wrong. The oil place across the parking lot are a bunch of incompetent people. They will damage your car if you don't check their work. I've had Pontiacs, Chevys, Hondas, Nissans, GMC, and Mercury and I have never seen anything like this in my life. Just to say something nice......the dude I dealt with when I bought the car was a pleasant person, but everyone around him....finance guy, manager.......all of them were just plain nasty. Knowing what I know now, I would have GLADLY spent more money for the same car at a different dealer. Do yourself a favor and shop around.

clementauctions

Feb 6, 2008

I called the dealer after seeing a 1999 Surburban listed online for $6,395.00. They offered to e-mail me a video showing the vehicle (I live 3 1/2 hrs. away from the dealership). The next morning the salesman called to ask me what I thought of the vehicle. While we were on the phone discussing price, the vehicle shows up on eBay for "buy it now" $5295.00. I placed the bid and the terms were that a $500.00 deposit needed to be made witin 24hrs. which I planed to do in person 12 hrs. after making the bid. I then received a call from Yoav who told me that unless I gave him my credit card number immediately, he was going to offer the truck to other customers. eBay is investagating this dealer and I would stress to anyone thinking of dealing with them to think twice about it.

Twocreeks

Jan 26, 2007

Purchasing and Pricing at this dealer was great. Warranty service at least for my F-550 was poor at best. You'd make an appointment for the vehicle and the vehicle would sit for a week before any work would be done. A friend of ours has an F-550 also and lost it for 4 weeks for a new turbo. The service department diesel mechanics all go on vacation at the same time (or as I heard they lay off some mechanics when the shop is slow, temporarily) so there is no one to work on the trucks in September. This truck is a work truck when the truck is not working we are not making money. Back in April 06 they had the truck for probably a week and did some TSB work. When we got the truck back within a day or so we broke down 5 times 200 miles from home and limped it to a dealer in upstate NY. They were good enough to repair the vehicle on the spot. DOM"S Ford in Utica NY were great. Mahwah on the other hand I wouldn't recommend for truck service.