Used Cars for Sale at Manly Honda in Santa Rosa, CA

Bhakta

Nov 29, 2016

Excellent service with good price. So friendly sales man with friendly behave . I recommend my frends to go to Honda. ....... keep it up .. thank u..

RICA94

Nov 29, 2016

First time I've used this service center. Have owned my used Ridgeline for about 2 years. The service was thurough and professional. I highly recommend.

Occidental Bob

Nov 29, 2016

excellent explanations, taking note of what I want/need. Good on time, price, it is what it is and I believe fair.You guys are great!

Abs5000

Nov 29, 2016

1st time buyer got everything i wanted. Everyone was so help. Great experience the whole process was shorter than I thought it was going to be. Great deal great people great experience altogether

montdream

Nov 29, 2016

Time of appointment and length exactly as planned. Pleasant waiting room with fresh coffee and pastries with an attendant taking care of your needs. Bill Robertson very pleasant and friendly and very fair on what was needed. Very pleasant with fair price.

Gil123

Nov 29, 2016

Very professional in all areas .Ash was very helpful and friendly .Also the finance was very helpful to help me understand how the finance works.

enr707

Nov 29, 2016

The car purchase was easy and I got what I wanted. Dylan and Sergio made it easy for me and they also did a good job of expaining the features on the car.

meritac

Nov 29, 2016

Best customer service and speed of repairs. Always easy to work with and ready on time. No tire replacement available however. Said horn did not work but works fine.

LARRY.LORRIE

Nov 29, 2016

Carlos was great to work with! Very helpful and got everything taken care of! good timing an car had been washed and vacuumed! nice surprise!

Davakers

Nov 28, 2016

Friendly, fast, and honest,,,you know where you stand through the whole process. The coffee machine was out of order so a salesman went to an outside store and bought us two coffees.

CARRIEA2440

Nov 28, 2016

this is the 2nd Honda my partner and I have purchased from Manly. Both times we have gone to Ray Martin and have always received excellent service.

arellanocesar73

Nov 28, 2016

Good staffing no hassles good pricing better than the bay area keep up the good work ...great coffee machine even though they are very very busy dealership they find a way to help you out

ANYALIT

Nov 27, 2016

Was looking at cars outside and JR said have you been helped and I said nope not yet and he was so nice he talk to me about the CRV's on a Friday night on his day off and then Saturday I came back and he worked with me on getting the car I wanted nice customer service

GOFIGHTWIN

Nov 27, 2016

I have been using this service dept. for a very long time. They are always friendly and helpful and love the new building with the cookies.

hackeb

Nov 26, 2016

As someone who has had plenty of bad experiences with car dealerships, I am happy to say this was not the case here. We enjoyed working with Doug, Ash and Scott, and had all of our concerns addresses. They were great at finding us a car for our price range, and hospitable and honest in our dealings.

Karen

Nov 26, 2016

Julie Dormire was our sales consultant. What a great gal to work with. She was very informed about the cars available and fun to work with. She made buying our used 2015 Toyota Rav4 very comfortable.It is hard to find a good used Rav4 and Julie knew all about this car - and the price was good as well.Tom in the finance department handled all the paperwork and we decided to purchase a warranty through him as well. All in all, I have to say that this experience at this dealership was a pleasure. Thank you Manly Honda!

ELTON7NO

Nov 25, 2016

Dave is great, very knowledgable and courteous. He explains well the status of your car. I received timely service at a competitive price. 25 words should not be a minimum

EVAN2

Nov 25, 2016

I really enjoyed buying a car at Manly Honda. Tom Haidet was honest, straightforward and flexible, and Milan in finance worked to get me the best deal possible. Very happy!

leenv13

Nov 25, 2016

Service was great and as they promised, They had to make some scheduling adjustments for me due to a computer error and were very happy to do so without me having to ask. Bill and Mandi were great to work with.

ORION99213

Nov 24, 2016

I never once posted a rating online before but i feel like i need to this time. J. R is an amazing person! I came looking for a car and the first thing i see when i pull up is his big smile and him waiving at me! He helped me all day! From 12 pm to 8pm! And not once did that smile go away. He helped me out so much and made sure the car i picked was the one i truly wanted. He didnt try and sell me the most expensive nor the cheapest! He went by with whatever i wanted! He was honest and respectful. And then after finalizing the car he parked my new car under the roof so i can see it all perfect before i drove it into the rain! Amazing!! Then the next day he calls me making sure everything is good with the car and that im still satisfied with it. He truly takes care of his customers every day no matter how long ago he sold you a car. He will help you no matter what! Truly speechless on how awesome i was treated and respected. Ask for J.R if you ever need a car and want perfect customer service!

nopressure2

Nov 24, 2016

My husband and I were searching for a used card, it had been 20 years since we had purchased a vehicle. Manly was our first stop in Santa Rosa. Mike greeted us and the process started. He is professional, friendly and knows his stuff. He asked me a few questions and found the car for me. There was no pressure and the staff made it work for us. I went kicking and screaming to search for a newer vehicle but found the process easy because of Mike, Ray and Tom.

DJACKSON310

Nov 24, 2016

I stopped by the dealership to look at a Civic Coupe but it was the new Hatchback that really caught my eye. My Salesman Jose was well informed and offered a professional, no pressure sales experience.

jrgunter99atgmail.com

Nov 24, 2016

They did a great job finding the issue and solving it timely! Everyone is always warm and respectful! Would recommend them to anyone with a Honda.

370zGuy

Nov 24, 2016

Great experience..Ash really helped me buying my new 370z car..im only 18 and he really helped me and my uncle come to an egreement on the car. Highly recomend this sales person to everyone great guy and great personality!

CLSCOOP

Nov 24, 2016

I had the towing package installed in my 2016 Honda Pilot along with the treatment package for the leather seats. All the work was done cleanly and quickly. The customer service people were exceptional!!

FRANCISFERNAND

Nov 23, 2016

the fast service,the recall fix and shuttle service were excellent inspite that I have no appointment.thanks ted and the driver.nice job guys

NORMALJ

Nov 23, 2016

I have been taking my Accords to Manly for service for 11 years (new model every 4 yrs). Bill is consistently professional, thorough in explanation of service being performed and why, if something recommended beyond expected oil change and tire rotation. His is a friendly demeanor, while being overall extremely courteous and focused on giving excellent customer service. I ask for him for these reasons.

MISHBISH

Nov 23, 2016

My agent Bill Petty, and the two shuttle drivers, Larry and Ricky, we're all fantastic, courteous, and wonderful to work with. Thank you and Happy Thanksgiving.

WHITCO_SF

Nov 23, 2016

Wayland Whisler is a consumate professional who guided through the purchasing process in an elegant and thorough manner. We could tell that he cared about providing us all the information we needed to make our purchasing decision.Our interaction with him was perfection!

ORTIZPARTYOF5

Nov 23, 2016

Great customer service Waylon was super nice and patient! We loved his demeanor!!! Not pushy he knew his product and gave adequate information! Very knowledge

REDHATLS

Nov 22, 2016

My service advisor, Jose, was very efficient and extremely caring. He took care of me like I was his mother, which felt very comforting to me.

PATSYBOB

Nov 22, 2016

Everything went perfectly. Fast, extremely good service. CRV was ready for pickup was sooner than promised. They also fixed another problem with the driver seat belt had a problem.

KIERSTEN CARROLL

Nov 21, 2016

Neil Stanley and Dave Sambad are the greatest. I cannot even begin to express how wonderful our new car is! They both really went the distance for us, and made the whole experience painless and enjoyable. Neil was able to help us find a lower APR. Dave was great at explaining each step, and made me feel real comfortable. I highly recommend them. Thank you again guys, we love the car!A+ all around.

tillmanfamily

Nov 21, 2016

Ted made sure my Honda service was an easy and pleasant experience. He went the extra mile to ensure that all service was completed and explained everything throughout the process. I appreciate Ted's knowledge and his excellent customer service this time and during past service visits.

NewCustomer

Nov 21, 2016

I found the service efficient and the customer service people friendly and helpful. Carlos was helpful in explaining my options and giving me a discount I would have received online had I already been on the mailing list. This was my first visit, but not my last.

PHIL.SCHNEIDER

Nov 21, 2016

I thought Bill Robertson was great. My only complaint would be that it has taken longer than expected. Coffee machine was wonderful. Shuttle was appreciated

Just Janine

Nov 21, 2016

Until now every experience I've had with buying a car has been negative. Seriously. I would have said that I'd rather have dental work done than endure the haggling and pressure I've experience in the past. In fact the last time I bought a car I actually refused shake hands with the salesperson at the end of the ordeal. Not so with Manly! Everything was laid out up front, there was no haggling or pressure. There was laughter. And even cookies and a nice cup of Mocha! I felt like I was interacting with friends, rather than doing business and trying to get the best end of the deal. Milan Kangrga was a treat. And extra special thanks to Michael Warren for keeping us lighthearted and engaged. It was a pleasure working with all of you! Janine

JULIEMANICK

Nov 21, 2016

By contacting the internet sales department I was able to lock in my price and financing prior to arriving at the dealership. It made for a smooth process, I basically showed up and picked the color car I wanted.

shizuka

Nov 21, 2016

I always get the best customer service at Manly Honda. They are very considerate and thoughtful, and (forgive the pun) go the extra mile to satisfy customers. I'm always impressed! Bill Robertson was great, as always, and is the highlight of the visit for me.

JVERDE707

Nov 20, 2016

Friendly staff. Tries everything they can to make sure it is a pleasant experience. They made sure to go through all options to make sure the vehicle is exactly what I want it to be.

Tom

Nov 19, 2016

We had a great experience! Manly is about 60 miles from our house and we got stuck in traffic in the City so we were running late. We called the dealer we were working with and he informed us that he had to leave as he was ill, but that another salesman, Ash, would be there. Ash stayed late and helped us with our purchase. He was great! I'd buy another car from him for sure. There was no pressure or anything. He was very polite and understanding. He answered all of our questions and let us step out to decide. Once the paperwork started he was very helpful to make sure that we were helpful. At no time did we feel like we were being "taken". After signing the paperwork Ash handed us the keys and apologized that they couldn't detail the car. (It was 8:45 PM and the crew was gone) He invited us back at anytime to get a detail for free. Nice gesture.

HLH

Nov 18, 2016

I had a pleasant experience buying my very first new car at my advanced age! Tom was most helpful, coordinated with me extensively by phone, and he had the car I wanted ready when I arrived from Eureka. Tom then spent over one hour going over every aspect of the car with me. (I also got a very good price). I then drove the car to Sacramento in the rain! I love my new car and am glad I made the trip to Santa Rosa to buy from Mr. Larson. Darin in finance was also very helpful and patient with my many questions.

FIRECAT1937

Nov 18, 2016

I was thrilled to find they had just the Accord Hybrid I wanted. I was specific that I wanted the sky blue with beige interior. And they had it in leather, no less! I knew I had come to the right place. The process was easy and quick, getting the after sale items done was also easy and efficient. Super nice facility and all the people i came in contact with were great!! Thanks you ALL :-)

RA91

Nov 18, 2016

I had a good experience working with Renae to find a car and Darin was very good at helping figure out all of the financing issues

SLAMNVALUE23

Nov 18, 2016

Chris was helpful without being pushy in a very tense (for me) situation. He showed me what I wanted to see and was patient as the decision was hard for me. I was able to come away feeling satisfied.

1COURTNEYMG

Nov 17, 2016

Every Manly Honda service person I have worked with has been friendly, thorough and upfront about cost. I have never had a bad experience with this service department.

STEVE

Nov 17, 2016

Service was excellent from the greeter at the beginning to the service representative and finally the shuttle driver it was clear that the management values excellent service. Additionally the service manager noticed that transfer case had been previously service and advise me that It would not need to be done again saving me money. The vehicle was ready on time

Alec Runge

Nov 17, 2016

I had an incredible experience at Manly Honda with the expert help from Lauren Knowles. She was helpful in every sense. She was upfront about everything, and the dealership itself was easy to navigate.

FURKIDS-2

Nov 17, 2016

I CAME IN FOR OIL CHANGE AND GASGET LEAK, AND HAD A FEW OTHER CONCERNS: RADIATOR LEAK? FRONT STEARING RATTLES WHEN BRAKES, AND LEFT BLINKER FAST SO NEW BULB? BILL WENT OVER ALL VERY WELL AND WHAT WOULD HAPPEN AND WOULD LET ME KNOW RESULTS AND FINDINGS AND COST BEFORE. I WAS ABLE TO LEAVE MY CAR OVER NIGHT AND TAKE SHUTTLE. ALL WAS TAKEN CARE OF, RESOLVED FINDINGS ON TIME, AND WITH AS ALWAYS EXCELENT HELP FROM BILL, AND SUTTLE. I FEEL MY CAR IS SAFE AND SOUND AGAIN, AND DONE RIGHT, AND WITH EASE ON MY TIME AND PEACE OF MIND.

SUSANNE.SCHOLZ

Nov 17, 2016

So, I needed a major service on a day with another appointment in the afternoon. Bill Robertson first worked with me first to schedule an appointment time that would get me finished in time, then worked the system so that my car was finished in time for me to make my other appointment. So, a satisfied customer once again.

Allan

Nov 17, 2016

The reception people to ladies I don't remember their names were excellent. The service provider, Jess, also provided excellent service. And the shuttle drivers there were two, John and a woman I don't remember the name of where both excellent. I'll service was timely and Well provided. I feel that it's a pleasure to deal with manly Honda. Allan Darrimon

LASPILSBURY

Nov 16, 2016

It took at least 3 months to get my recall front seat airbag fixed while passengers had to ride in back seat like a taxi. The responses for my pleads to fix it were either a brush off or nothing at all. It took me calling the main center for recalls to get it finally fixed. They stayed on another line while hooking up to this dealership to get them to make an appointment for me. At one point I even wrote the dealership that the part they needed would have been there by now even if it had come cross country by wagon train. Even then I got no response. I am not a person that easily complains about any kind of service but this really stood out to me as very bad customer relations, so wrote this after they asked for a response. I do not recall who wrote me a few very short notes and talked to me once on the phone but it was a woman in customer service.

KMAC366

Nov 16, 2016

Mark Fladseth was very helpful and knowledgeable in helping us select a car for our teenage driver. The whole process was simple and stress free and we drove away with the perfect vehicle for our son.

BQUAIL

Nov 16, 2016

Check in was very efficient and all staff members I interacted with (Bill and Mandi) were very courteous and couldn't have been more helpful.

TOWCHICA

Nov 16, 2016

Ted was amazing and Ana the shuttle driver was the best!! Service was completed so quickly that I had my car back way before I expected.

A very, VERY satisfied Honda owner.

Nov 16, 2016

I could not reinstall several seats in our 2010 Honda Odyssey by myself because (a) I'm 83 years old and (b) the removed seats are very, very heavy. I had removed the seats several months ago so there would be more space to carry possessions being moved from California to Oregon. I called Manly's service department and was connected to Jess Prestige (sp?). I asked if they could help me. Without hesitation, Jess said "Yes. Let's find a convenient time for you". It was yesterday (11/15/16) afternoon. I introduced myself to Jess who immediately asked an employee named Jordan I have no last name) to reinstall the seats and carpets. Jordan worked at this not-easy job without stopping until it was completed. I could offer no help but to watch and applaud as he finished each step. I asked Jess if I could reward Jordan as well as paying to Manly whatever was to be charged. Jess extended his hand and said "Just a 'thank you' is all that we need or want". Wow!! What a marvelous thing had been done for me. If Jess and Jordan will see this review, I say again to them and to Manly Honda, "Thank you. Thank you. Thank you".

CYNTHIAFONES

Nov 16, 2016

I had a recall for my Honda CR-V for the passenger airbag. I made an appointment for 10:30 am. I showed up at 10:20 am on the day of my appointment with my three year old daughter and was surprised at how busy they were but grateful that they got me all checked in right away. My daughter was busy talking with all the guys/ girls up front and LOVED the new play area with flash cards and puzzles. They finished my car in an hour and fifteen minutes and it really only felt like twenty! They truly are amazing people! Thank you

Honda owner x 2

Nov 16, 2016

I had a number of service issues to be addressed. Dave Ashby was patient, understanding, and responsive to my needs. He went out of his way to assure that my concerns were resolved and completed. Thanks so very much. It is this kind of response that keeps me returning for future service needs. Thanks again!

KYRALATHROP

Nov 16, 2016

I came from Novato to buy a used car that I saw online. The whole process was painless and easy. I had refused my dream car the day before refusing it through Beepi. Epic mistake. So I had to buy a car fast. My salesperson Curt Miller went above and beyond to help me throughout the entire transaction. I really appreciated that they didn't keep me there all day filling out the paperwork. This was honestly the best car buying experience that I've ever had.Thank you so much.

Trina

Nov 16, 2016

Promptly checked in by Ted. Very friendly and efficient. He kept me posted via text and my car was ready way before the time quoted.

Tere t

Nov 15, 2016

Best customer service experience. very helpful. showed me the things that my crv could do.showed me how to set everything up.if some one needs a car stop by and see him.

KOMPUKAT82

Nov 15, 2016

It seems like every time I have to take my car in to Honda I am bounced around and waiting forever. Instead of doing rentals at their location you have to go offsite to get a rental car for recalls. It seems disorganized and a waste of my time. Instead of taking half an hour to check in and get a car it took me almost an hour and a half to get it done. This isn't the first time I have has issues here, it just reminded me why I don't take my car there unless I absolutely have to.

Joe

Nov 15, 2016

Everything went off without a hitch. Since you insist on more verbiage, this car has had a problem with the doors ever since we got it. When it was under warranty, they said it couldn't be fixed, it's just the way the cars a made. Now they say it costs $200. to fix. I think it is a safety issue, but I've learned to be careful and just live with it. This does effect my opinion of Honda and does influence my decision on what to eventually replace it with.

SHARADSHARMA7

Nov 15, 2016

Easy, 2 hour wait with appt; friendly advisor; no pressure, good advise; I wish they offer quick wash in future but just an adviceThanks

RMYERS1924

Nov 15, 2016

Ted Krupinsky deserves the honors he has gotten. Excellent service! The car was serviced as promised.A defect was found and I had to return the next day, but I wasn't charged for the repair.

AFALCONE65

Nov 15, 2016

The service staff are very helpful and friendly. I feel I am given good customer service when waiting for my vehicle to be serviced, and I never have to wait too long.

JAVI_707

Nov 15, 2016

Shopped around for a new commuter vehicle and Manly Honda beat out all other dealerships with there first quote. Not only did they have the lowest prices but the internet sales rep Chris Foy did not pressure me at all compared to other dealers calling me non-stop while at work. Buying the car was easy and fast. From test driving the vehicle onto finance and parts for accessories the entire staff was knowledgeable and friendly.I used to buy my new Hondas (this will be the 3rd) from a different dealer but will gladly come here for all my future purchases.P.S. I also have been going here since 2002 for maintenance. BEST SERVICE!

LENORECORONADO

Nov 14, 2016

the staff was so helpful answered all my questions and the process was easy and did not take a lot of time. everyone was friendly and fun.

Msubee

Nov 14, 2016

I purchased my new CR-V over the weekend. The last Honda I purchased from Manly I said would be my last new car. But as my life changed in a good way, so did my need for a larger vehicle. I was treated with great kindness and I believe I got the best deal ever.

KYLIEISKILLER

Nov 14, 2016

Showed up for my appointment a few minutes early, gave my name to the woman at the customer care desk (didn't catch her name) she was very polite and asked me to have a seat int he waiting area until my name was called. Ted (i'm pretty sure that was his name) came to get me pretty soon after and got everything in order. I had a 9 am appointment and was told my car would be ready at about 1030 or 1045, to my surprise the car was ready at 1010 am and i was out of there by 1015.This was a great visit, thank you all for your hard work

SUSANNE.SCHOLZ

Nov 14, 2016

This dealership concentrates on customer service plus the work is always done correctly. They provide a very nice waiting area and an efficient shuttle service if you don't want to wait.

TED

Nov 14, 2016

All went very smooth with the purchase of my new Honda. Answered all my questions and delivered all that was promised. Wayland is a very nice, not pushy sales person.

RISKO.JOSEPH

Nov 14, 2016

I can't even begin to describe my amazing experience at Manly Honda this past week. I have been in the market for a new car for nearly 5 years now, but never seemed to have the credit in order to do so. I was researching ways to rebuild my credit and apply for an auto loan on the internet and after being denied and turned down countless times, I received information from Ray and "Hawaiian" Mike asking me to come in if I wanted to get into a new vehicle. These two went above and beyond and spent hours working with at least a dozen banks and countless cars in order to find an appropriate option that could work with my soiled credit. However, ANYONE could have probably sold me a car but no one could do what Ray did next. Throughout the process of finding a bank, he explained to me why my credit looked so poor and was truly engaged wanting to help me rebuild it. He told me about different options to lower my student loans, have negative marks on my credit history erased, overall rebuilding my financial future before my eyes. I would have expected showing up at a dealership to drive away in a newer car, but what I didn't expect was the genuine hospitality that these two displayed. NEVER did I think a car "salesman" would really CARE, and they did just that, they cared.Because of these two, I left Manly Honda Santa Rosa in not only a new car, but with the knowledge and capability of how to rebuild my financial situation. I am now in the process of turning my poor credit score (below 500) into a great credit score (hopefully 700+) and it is largely because of these to car "salesman." I can't even begin to thank these guys and their entire team for changing my life.I WILL be back....Thank you

Popcorn

Nov 13, 2016

They were able to work with me for the price and warrenty I was looking for. Very friendly and listened to my requests. Detailed the car before I left.

GOFIGHTWIN

Nov 13, 2016

Great service dept. always very helpful and knowledgeable . The hours are convenient and they have a shuttle service as well. Will continue to use them any time I need service,

Daniel37

Nov 13, 2016

Thomas Larson was extremely helpful in the purchase of my Honda. He made the whole process very easy, even enjoyable, I highly recommend him . I enjoyed my experience with the entire team and I suggest you visit the showroom at Manly Honda in Santa Rosa if you are looking for a new vehicle.

Nestor Nazario

Nov 12, 2016

These 2 gentlemen really shed a ton of light on a dark situation. I was in a nasty car accident and these got me suited up with another brand new vehicle in such a short amount of time. I could not ask for better service. They will definitely be receiving future business from me.

cowboymatt1995

Nov 12, 2016

Ash is the man if you need a car. He got me approved some how. He is really good at what he does. I would only use him

BRUCEBECKER1

Nov 12, 2016

the finance person was very helpful in getting us good terms. the sales/internet person was friendly, sincere, concerned, went out of her way to make sure everything went smoothly.

HondaFan

Nov 12, 2016

Julie was very knowledgeable and listened to our needs. I would recommend her to my friends. Darin provided helpful information and was very patient in answering our questions.

RAEWYNWAIHEKE

Nov 11, 2016

Everyone I dealt with at Manly Honda gave 100% in their attitude, responsiveness and overall attentiveness. such pleasant folks to encounter. Certainly makes for a nice day and anoverall excellent experience.....as well of course, that the car is returned well serviced!

northgirl

Nov 11, 2016

The Manley Team really came through for me during my search for a new car.They walked me through every step so I felt confident in my choice!

DORIANGADAMS

Nov 11, 2016

On a scale of 1 to 10, everything about this service visit was a 10+.Thank you Jess and everyone at Manly for being so professional and so very nice to boot.

RHKANE

Nov 11, 2016

Had to have the passenger-side airbag replaced in our CRV due to a recall, along with a repair for a steering problem that was still under warranty. Was not charged for any of this, and had a free rental provided by MANLY. Had the car back in a few days and it's running great. Very professional service by Jess and staff.

KULLYART

Nov 11, 2016

I really appreciate you loaning me a new oddessy and the cost was very reasonable !!! " The only thing that I thought was a little odd was when the tech had my vehicle apart He didn't clean the rest of rat nest out it would've taken him a minute or two to clean itOut !!!!! "Other than that 100% Satisfied !!!!!!! Sincerely Mark kully ...

CARLOSI.COLON

Nov 11, 2016

Hace a 2004 Honda Pilot with over $150k miles. The visit was only for oil change and tire rotation. They checked the vehicle and also found it needed breaks. Nich called and texted to let me know about it. I agreed with yhe additional work. They then let me know when the car was ready. Effortless, efficient service. Both Nich and Bob (parts department) were very friendly.

DEBI FORD

Nov 10, 2016

I'm in and out of a lot of dealerships and everybody I dealt with at Manly were the best. It was an awesome experience.Thank You!

BFREDRICKSON

Nov 10, 2016

I came to have my dead battery tested as wouldn't hold a charge. We received a lower price under warranty and I installed it saving $30. It was half the Auto Zone lowest battery price.

Hensleys

Nov 10, 2016

I took my car in for its oil change and tire rotation and it was brought to my attention the tires had extended their life and new ones needed. I had just started thinking that I needed new ones and was going to begin price/quality research. Ted gathered data quickly for comparisons and I was able to have both quality and affordability with my tire purchase. He exceeded in customer satisfaction in my book. The shuttle is also a great service and the waiting area is incredibly comfortable. All in all I was made to feel important.

GARIBALDIFAM

Nov 10, 2016

Wonderfull customer services. Couldn't get a better representative than Ted K is an excellent customer service rep. He I very knowledgeable and helpfull. Will always request Ted

BOWMANC&C

Nov 10, 2016

Bill Robertson consistently gives us timely, excellent, personal service. We got our "recall" airbag problem fixed before we had received notification in mail that parts were in. Thanks Bill!Shuttle is a great help, love the new van.Thanks, C & C

L. Smith

Nov 10, 2016

The sales purchase experience was polite and diligent. I visited the location and test drove a used Honda SI. After comparing prices, used vs. new, I decided to purchase a 2017 Honda Civic Coupe. Price was the lowest in all Sonoma County.

CROSE0

Nov 9, 2016

Tom Haidet at Manly Honda in Santa Rosa is the Best. Made buying a car easy. I plan on keeping my new Honda for years, but when I am ready for another car, manly will be the place I go. Thanks.

LADAZR

Nov 9, 2016

The vehicle was subject to a recall affecting the drivers front airbag inflator. Also perform 10 K mile scheduled maintenance service. Dave Ashby, I was very happy with your a service. Thank you lada.

NELSON8

Nov 9, 2016

Took my car in for 90,000 mile service and other repairs. Gave an accurate quote on what needed to be done and several options on repairs to make it more cost effective.Car was done on time and appreciated having a loaner car .Ted was very helpful and informative. Always nice to have someone experienced guiding you through repairs.

gerryonly

Nov 8, 2016

My wife and I came into the dealership Looking for something good and affordable Ash was super helpful and friendly the best costumer service hands down.

quinn newman

Nov 8, 2016

We came in just to look, and left with a great pre-owned car. All associates were respectful of our time, friendly, and efficient. The finance associate, Thomas Henschel, got our interest rate down from 10% to 3.99% He was AMAZING!! Both Thomas's worked really hard for us and got us a great deal with nothing down. We couldn't be happier!

BFWASSON

Nov 8, 2016

The passenger side front door lock was not working. The work done was under warranty and completed in a timely fashion, They also replaced my whippers.

Evelyn

Nov 8, 2016

I received excellent service from Mike Esaia and Bill Robertson service advisor on Tuesday Nov 1 2016Please recognize them. The problem was immediately recognized

MICHELLE.MESTROVICH

Nov 7, 2016

I had my 30K service on my Honda. It was expensive but I needed stuff done. They through in a free rental car and gave me some discounts so I appreciated that. My car is running great.

dennysplumbing

Nov 7, 2016

very helpful and funny,should have been a comedianHe was very pleasant to deal with and we would purchase another car from him in the future; the only thing that could improve is the length of time to be shortened for paperwork, etc.

happy camper

Nov 6, 2016

The salesperson always answered his cell phone it never went to message. I thought of lots of questions after my visit to dealership and my salesperson had answers. His name was Jesse Broadway I did not rate second name on star rating system because I spoke to two people in finance and I do not remember either name. Everyone was good. GREAT coffee machine came in handy since it was raining and I was cold. I didn't rate quality of work. I assume you mean quality of vehicle but I just got it.

jaime9367

Nov 5, 2016

I moved from vacaville to santa rosa I purchase 4 new tires from vacaville Honda they told me I would get a free rotation tires, from a Honda dealer. your center refused to do it for free. also, I had a apportionment for oil change It took 1 andf 1/2 to change the oil and I had a appointment in june the same things but it took 4 hours. it is took long whuy have an appointment I co go to a oil change center it only takes 30 minutes thank you for your service . see you may be again very disappointing with your service the adviser was very polite .

MGAITAN3

Nov 5, 2016

I appreciated my service advisor's knowledge about the work my pilot needed and the way he explained in terms I could understand. Thank you Jess!

Yvonne

Nov 5, 2016

Worst customer service. Sales person need more education and his bosses must learn how to be friendly to clients.

GEORGE321GEORGE

Nov 4, 2016

The customer care was excellent, complimentary snacks, educational information about my vehicle was very informative, they were able to assist with all my needs. I will definitely come back and get my vehicle service again and recommend to all my friends.

azure1

Nov 4, 2016

My recent service experience at Manly Honda was excellent, including interaction with the service manager for my vehicle Carlos Martinez. My older Odyssey van was experiencing problems with the power assist on the sliding rear doors. Visits to another Honda dealership and to an independent mechanic proved to be completely unhelpful, including misdiagnosis of the problem and wasted money. Carlos and the team at Manly located the problem and fixed it quickly and economically. Conversation was polite, friendly, extremely well informed, and helpful. I've had good experiences at Manly in the past and this one was perhaps the best yet. This dealership seems committed to building and maintaining an excellent service department with a first-rate staff. In addition, the large investment in the amenities of a spacious waiting area, wi-fi, shuttle service, etc. are much in evidence and make the visit as painless as possible. I would highly recommend this service department.

no1hov

Nov 4, 2016

I came in for a safety recall, and was treated in a friendly, professional manner. Carlos outlined my options thoroughly, and the service department finished the work in less time, than projected.

MCMLOT32

Nov 4, 2016

Your Team is great and I love the new layout; however, I do not like checking with Customer Service and being sent to the waiting room. In July, I waited 20 minutes for someone to greet me and I had an appt. I came in the other day without an appt., but called first. I was told to come in. Again, 15 minutes for someone to check me in.It takes much longer to be checked in. Do not like it. At least this has been my experience.Everything else is great a, as usual.

Allystelzer

Nov 4, 2016

All salesmen I dealt with were not pushy and allowed me plenty of time to make decisions. They have a very wide selection of vehicles to look at so you don't have to visit multiple dealers.

Loretta

Nov 3, 2016

We were looking to quickly replace our 2011 Toyota Sienna that was totaled in a rear end collision. After looking at several cars(Toyotas and Hondas) in Santa Rosa and Petaluma, we narrowed our list down to 2 cars either of which we would have been very happy with. We chose to purchase a Honda Odyssey Touring from Manly primarily because of Rolando's professionalism and courtesy. He even came in from home one morning, not his scheduled time to work, to show us the van once again. We didn't feel any pressure to make a decision and he was very helpful answering all of our questions. Rolando turned us over to Dave in the finance department and he quickly got us through all of the financing process. He was also very professional and explained all of our options for financing and warranties. We defiantly will return to Manly for a future purchase and will highly recommend this dealership to our friends.

THOMAS.J.SODEN

Nov 3, 2016

I recently moved to Santa Rosa from Marin and experienced a sudden problem with my '07 Ridgeline. I came in without an appointment and was greeted with "someone will be with you shortly". I waited no more than 5 minutes and was met cheerfully by Bill Robertson, one of the Service Advisors. I explained the cars problems to Bill , and within minutes he had a good idea of what the problem probably was. He arranged for me to rent a vehicle from the Agency so I could be quickly on my way to an appointment in Marin. I was contacted shortly after by a text message from Bill pin pointing the problem and he indicated that the part would be ordered and the Ridgeline ready the next day. From the moment I walked in to the Service Department to when I picked up the vehicle the next day , everyone than engaged me had a positive and confident attitude that "we are here to help you " in any way we can. Great job. Thank you !

RJMB107

Nov 3, 2016

i have always had excllent service at manly honda and luke ammann went out of his way to help me thru this process. always great to go to manly honda and experience the great and friendless service.

JESSIOLVERA

Nov 3, 2016

Thomas Larson helped me to buy my new Honda Accord Sport 2017! He went above and beyond to make sure I knew how to use my car before leaving the dealership! Tom you are amazing!! Thank you for all your help and information. I am loving my new Honda!

TEMPERHUSTLER1

Nov 3, 2016

Sergio was a big help when I purchase my vehicle at manly Honda. He guided me through every single step and made me feel comfortable all the way through the process. He is very low pressure sales person and very knowledgeable I definitely recommend for anybody to ask for Sergio he is a great member of the Manly Honda, Prejunten por Sergio Brito

PENDERGASTS

Nov 3, 2016

We were able to purchase the car we were looking for. It was in our price range and our salesman , Mark, did not try to pressure us into something else. The process was quick and we are very happy with our purchase. We were also able to get our financing where we wanted it with a low interest rate.

Temo Reyes

Nov 3, 2016

It is always a pleasure to take my Ridgeline in for service. The service reps are friendly and knowledgeable. I have had any makes of vehicles of the years and Manly Honda is the best I have encountered!

Kenneth F Prosser

Nov 2, 2016

Great friendly, knowledgeable and efficient people helping me today in parts department! Gave me options on how to approach problem. He agreed that less complicated and less costly option would work just fine.Thanks!

TPETERMILLS

Nov 2, 2016

Good intake personnel. Coffee and pastries available if you stay. Solid explanation of service details. Free replacement of license plate surrounds with options for message, e.g. Dog friendly. Auto delivered in time frame discussed. Coupon for 10% discount on service difficult to find in various Manly web pages so be diligent as it took me 11 views before finding the coupon. Even with a coupon the $ 800+ cost for a 60k maintenance on a Honda CRV was bizarrely high. Liked the service but will not return at these prices, shame. Nuff said. Follow-up discussion with store manager who acknowledges the price differential with other service providers. Manly has offered me a credit on a subsequent service which I may avail.

GRN_I_GAL

Nov 2, 2016

all of the employees who worked with were kind, helpful and knowable. Car ready as promised and bill did not exceed estimate. Thank you. Also loved availability of shuttle service.

RAITANO

Nov 2, 2016

In the 5 years I've been coming to Manly, I have never had a bad experience. They've always excelled in service, but since moving into their new "digs", they've gone over the top in their courtesy, comfort and care given to their customers.

COOL.PAINTER

Nov 2, 2016

Took in my car for safety recall and other car repairs where done that was needed. I can now relax that my car is running smoothly. Was treated with respect and kindness as always.

VWTLAT7

Nov 2, 2016

Honda did software update related to CVT slippage causing RPMs to fluctuate. The wait time was reasonable and what was committed to. 23, 24, 25 WORDS

LuckyEme

Nov 2, 2016

We bought a new car through Jose Flores at Manly Honda. Jose was friendly, knowledgeable and did not use the high pressure sales tactic that can be scary when buying a car. We are happy with our new car and happy with the service Jose provided.

MARIANNE_HAGEMAN

Nov 2, 2016

We were treated with efficiently and courtesy. Very helpful when we had questions. Didn't feel pressured to purchase. We had one minor problem, and it was handled quickly.

catherine richardson

Nov 2, 2016

Bill has a courteous and Genuine manner and worked through the difficulties with patience and humour. He watched the floor beyond his desk to note that i was standing unattended for 1 minuiteHe made my day!

PHARMLLH

Nov 2, 2016

Pleasant waiting area. Easy check-in procedure. Service completed when promised and done as requested. Easy paid method at service desk. Car vacuumed before return vehicle was returned.

VEYGOMEZ

Nov 1, 2016

Me and my wife are first buyers and we really had no idea were to began. With the help of Sergio & Miguel Brito who help as step by step and patience we came home with our first car. I participate there help berry much and I highly recommend there services.

JACLIN

Nov 1, 2016

My review title says it: The service employee, Dave, was friendly and has been consistent for years. My car was repaired and compete when promised.

robert riddell

Nov 1, 2016

Just let me say Manly Honda from the first moment to the last were great.From the first phone call they let us know that we were in good hands . Jesse Broadway was the best he stayed with us the whole way , always returned our calls sent texts etc.The whole team was great , I cant say enough about them .They got us what we wanted . a[ways giving us all our options .Let me say they always went the extra mile for us and we appreciate that greatly We would recommend Manly Honda to anybody Thanks Manly Honda

DANJULIE90

Oct 31, 2016

I went to Manly Honda for a simple oil change, had a 2:45 appointment. First, there are 3 service rep desks as you walk in, but you can't go to them, as you need to walk behind them to another service desk. They make you wait for a service rep, who finally came out to check me in at about 3:15. Then they hand you off to another service rep. The simple oil change was finally done at about 5:00. It just seems like a waste to have so many people involved in the process. And the service took much longer than it should. It wasn't that the service rep, Bill, did a bad job. The service process was just very convoluted.

5th Honda Accord owner!

Oct 31, 2016

I just purchased my 5th Honda Accord EXL. My salesman Tom Larson was super in helping me decide which car to get. He was very patient and gave me informative data on the different Honda's. I have purchased other cars from Manly Honda & have always received great service. I highly recommend Manly Honda.

Wiley

Oct 31, 2016

When the airbag replacement part was finally available, Manly Honda scheduled and made the repair very at my earliest convenience. All staff are always very accommodating, helpful and friendly. Overall, one of the best dealerships I've dealt with!

GERRYSCHULTZ3

Oct 31, 2016

Take a moment to check the view from inside the stalls in women's bathroom. Floor tiles act as a mirror into every stall! No privacy whatsoever!

JWRIGHT3

Oct 31, 2016

We had a very pleasant experience with all 3 contacts, Ray and the boys. We came in with no intention to purchase but found the right Odyssey for our needs, so far so good, thanks, Jack and Debbie Wright

LINDAFMARRA

Oct 31, 2016

Your salesman Wayland was very patient and most helpful. Made the purchase a good experience, he went the extra mile. Called Waland after we were home and asked if he could retrieve items left in the car we turned in, not only did he do that but checked the CD player and console, thank you again Wayland.Happy drivers,Lindaand Joe

waldo

Oct 31, 2016

The one thing that is as consistent as any part of the experience of dealing with the people at Manly Service department is the quality way they treat there customers .

TBACKMAN1

Oct 31, 2016

This was the smoothest, least painful car purchase I've ever made. Highly recommend this dealership. Everyone was pleasant and helpful. I fell in love with my new car right away! Excellent customer service... the right amount of humor and an acute attention to detail made for a fun experience! Who knew buying a car could be a good time?! And I walked (drove) out with an amazing car!!

Agent707

Oct 31, 2016

When we went into the dealership we thought we were just shopping around. But then Ash helped to see what a great automobile the Accord is and he gave us a good deal so we decided to buy it on the spot. We had great service from Ash and Dave. Mary

DIANEGEORGEHAIR01

Oct 31, 2016

The salesman, Jesse, was very pleasant. However, when I was waiting to get approval for my insurance (cellphone), your contract writer rudely interrupted and said to "wind it up". I guess he had other customers he was working with. All I know is that I have excellent credit- and I didn't have to spend my money there. If this would have happened earlier in the transaction, I would have walked out. My name is Diane George.

Car sales Jessie

Oct 30, 2016

Jessie Bower was friendly, and extremely knowledgeable about the 2017 Honda Accord which I purchased from him. For example, he was very helpful demonstrating the vechicle controls,,instrument panel, and Bluetooth. It was a pleasure to work with Jessie Bower. I would purchase another Honda from him.

nope

Oct 30, 2016

Tom certainly went way beyond the norm to help us pick the right car. We probably wasted more of his time than the usual customer and he never seemed to have a problem with it. We genuinely appreciated Tom's attention and enthusiasm. A 5 star review is completely deserved.

Kitty

Oct 30, 2016

After raising two kids we got rid of our minivan and for years have driven Hondas! Along came retirement and four little grandkids and we decided we better go back to our years with a minivan. I went online to get started and Neil Stanley from Manly Honda contacted me immediately. We had just begun to start looking and he stayed with me every step of the way. Within 48 hours of my first email we we were driving our brand new silver Odyssey out of the lot. Neil was so personable, helpful, and professional. He answered all of our questions and was very attentive. Neil went on to explain all of the new features and even set up our Bluetooth. Since we are older we needed that extra help and he didn't hesitate. We also had a great experience with the finance manager. He explained all the extra options available to us in a concise manner. I will never forget the look on my grandchildrens faces when they came outside and saw us in our new 7 seater! It was priceless! Thank you Manly Honda!

older

Oct 29, 2016

thank you so much mark for all the help you had given us we feel as thou we have met a new friend youre services are outstanding as well as a great deal on the car thanks for caring again thank you so very much george&donna

Scarlette A Streicher

Oct 29, 2016

Not only did Doug help me find the perdect car, but he also gave me lots of twizzlers and watermelon because I was starving. Needless to say, after a long rainy day, I walked away a very happy lady!!

Avcakes

Oct 29, 2016

Ash was awesome! He helped get me into the HRV I wanted. Thank you!! I love my new car. Everyone who helped was super friendly!!

Tej

Oct 28, 2016

Customer service rep Tina seem to be in a hurry, was not courteous and would not greet. Given the feedback to Luke.Definitely needs training.

rdeniz10

Oct 28, 2016

I went to manly to inquire about getting a new steering wheel because mine had deteriorated at the top. As soon as I pull up I'm greeted with a smile and how's your day. Little things like this go a long way. Then I go inside and speak with a service advisor. Ted Krupinsky set aside some work and helped me and informed me they would take my car in and see what was going on. Even the service manager Luke came out side and looked at the condition of the steering wheel and told me not to worry that manly Honda would take care of me on this situation. He assured me that the repair would be covered under factory warranty. Upon pickup my car wash washed and new steering wheel installed. I have not seen such amazing customer service like this from any business. Manly provided the best experience from the greeter that meets you at the car to the service advisor Ted Krupinsky and all the up to Luke the service manager who took time out of his day to assure me that it would be taken care of and appreciated my business. These three employees are making your service dept stand out from the rest!!!!!

DARENDANG

Oct 28, 2016

The manager made it feel very welcoming n he was being really helpful making the price reasonable to purchase. I'm really impressed with the whole process.Thanks

ROPE95451

Oct 28, 2016

Very nice it was well worth it the people were friendly Wayland was a pleasure to work with we think it would be a pleasure to reccomed the dealership to other people

Melanielene

Oct 28, 2016

I applied online to check out a 2014 Prius! Curt called me first thing the following morning and was able to get me in and out of the dealership with a car that day! He worked with me very well and was super patient and attentive to my needs! Darin from finance was so so so awesome!! As a first time buyer, he broke things down to me in a way that I was able to completely understand! Both amazing guys who were a huge help! I would definitely reccomend him to anyone as an incredible sales man!

BHODGKINSON94

Oct 28, 2016

I went in for my car to have its oil changed and tires rotated. My only did they do that flawlessly they found some work that needed to be done but gave me a quick fix for the time being. The only thing I wasn't pleased with was they said they would vacuum my car and when I got back in there was no evidence that leads me to believe it was vacuumed. But overall amazing service

carguy13

Oct 28, 2016

Like most people I hate the process of purchasing cars. Julie helped make this experience as painless as possible. She helped locate the vehicle that fit best for me and with the help of Tim made financing painless. I live over an hour away and this was well worth the drive.

PJW262

Oct 28, 2016

My new Honda CRV was leaking oil. Manly drove out to my house (from Santa Rosa to Novato) and picked up the car, fixed it, and returned it. That was very convenient, to say the least.

AJACKSON4425

Oct 28, 2016

Service Dept is top notch. Sales manager Ozzie is a true service ambassador. Bijan and Sean are all great! Both family cars are manly and it's going to stay that way! Brian you have a great team working for you!

Hotda

Oct 28, 2016

I called to bump up my appointment because of a flat tire and was given an appointment the next day. I came in to drop my car off the afternoon before and was then told they could get the work done that afternoon. Ted was super helpful, the work was done well and on time.

Ed Schmookler

Oct 28, 2016

Chris Foy was just what I needed in a salesman. He told me via email what I could get and for how much: $1000 less than anywhere else around. He followed up, he didn't try to sell me anything I didn't want. He was easy to be with.He went over everything I needed to know.Terrific service.. Best around

LORIEJC1

Oct 27, 2016

Everything went well but I had to wait 1 hr. for the financial dept. to take my check. If I would of had a ride, I would have left and skipped the purchase.

Joemac14

Oct 27, 2016

They made me wait almost a week for a decision they sent me a video saying bankruptcy repo I don't care I have 20 years experience in dealing with people with low scores to make long story short they bragged how experience they but in the end I got denied I say don't brag if you can't produce a car for any individual also every day I would call for update they would tell me don't worry we are working on it but still nothing I don't recommend this dealership.

Honda guy

Oct 27, 2016

When I called to make a service appointment, the woman answering said "Hello" and then paused. Since she didn't say the business name I wasn't sure if I had called Manly Honda or someone's home.Could not get an appointment for 3 weeks-they are very popular.I called to talk to a service advisor prior to my appointment, but none were ever available. I left a message, but never received a call back.They need more service advisors! Once you check in at the desk, you then wait for an available advisor to call you. That can be a long wait.The advisor was very efficient in taking my service order.The shuttle crew is very well organized, friendly and efficient.My car was done on time.Luckily, my advisor was available when I picked up.

S.Krause1

Oct 27, 2016

I brought my car in for a recall and asked after I got there if the oil could be changed while they were at it. I thought it might be a problem because they were very busy, but I was assured that it was no problem. Carlos in the service department was very friendly and informative. And Anna, the shuttle car driver was very sweet and helpful. I was pleasantly surprised when I got the call that the work on my car was completed much sooner than anticipated.

Scott Angell

Oct 27, 2016

It was a pleasure working with Ash Pahwa in purchasing the Prius. Very personable, helpful and straight forward. Entire process was smooth. Only down side was the huge cut in trade-in value of our SUV because it had one accident report. It had been hit in the rear end but had been repaired completely years ago.

noofyourbusiness

Oct 26, 2016

Just dropped in with a low pressure tire light, no appointment. I was concerned they'd require a whole big deal just to check tire pressure. No problem they check immediately and found a nail. Good deal on new tires. Perfectly done!

PEPSTER1725

Oct 26, 2016

Bill was very nice and helpful. The check tire message came on the day after I had my Crv serviced, so I called Bill, and he was quite helpful. He had me bring the car back the next day. When I came back, he instructed me what to do if that were to happen again, which it did. That's the only thing I don't like about this 2016 CRV Touring.

AReviewForU

Oct 26, 2016

I am visiting from out of town and brought my Honda in for an airbag recall and an oil change without an appointment. Everything was taken care of efficiently and in a timely manner. The estimated ready time was correct and I was able to take care of other things in my day by taking advantage of their free shuttle service...dropping me off and picking me up at my daughter's home. I wish the dealership where I lived was this great!

KALYSSA.L.KING

Oct 26, 2016

I was very pleased with the service that I received yesterday. I was traveling down from Northern California and experienced an emergency situation with my car in the evening of the 24th. I decided to spend the night in a hotel to be safe and called first thing the next morning, and they told me to come in. I was back on the road with the help of Ted and the crew within three hours. Everyone was polite, professional, and helpful. If you go in, make sure you get some cookies as well!

Monika G.

Oct 26, 2016

My Honda Element needed a major repair as fast as possible as I was on my way back to Arizona. I came in on a busy Monday but Bill made sure that my car was fixed overnight, and I was able to get back on the road the following day. Very friendly service, nice customer waiting area.

Honda owner

Oct 26, 2016

I was in for my routine B-1 service and I was aware that my tires were getting close to replacement and at 46,000 miles other service was getting close. Dave was very good about options on upcoming repairs and the need for brakes. The tire offer was very fair and competitive with other auto dealers and even Costco. I continue to be pleased with the service and advise from Manly Honda staff. I have two Honda's they are in great shape thanks to the quality service by Manly.

Rangel12

Oct 26, 2016

Service was excellent! Martin was very helpful. He was friendly and knowledgeable about the car. Had a really good experience while doing my purchase and everything went smoothly.

T.GEMETTI

Oct 26, 2016

Appointment time was as promised, service and recall work was finished at promised time, what more could you ask for? Would recommend highly to anyone asking.

LIZLOEBEL

Oct 25, 2016

After a long wait, I got my air bag replaced. The service was very efficient. I was able to rent a complimentary car for the day, and they even vacuumed my car. Very good service center.

PHARMLLH

Oct 25, 2016

Appointment time was convenient. Waiting area comfortable and service completed within time frame expected. Vehicle was vacuumed while being serviced. Price was within estimate. Friendly and welcoming staff.

Mo

Oct 25, 2016

The service dept at Manly Honda has been very helpful. I have had some unusualproblems with my Insight and they looked into the problems with out an extra charge.They have fixed issues that other mechanics were unable to repair. Bill Petty wasespecially helpful, gave me a deal on my shocks when the part was late. Most ofall, they are always so nice.

WEILAI2001000

Oct 25, 2016

left vehicle for a half day on weekend (only time I am availbe in santa rosa), and was checked and decided to order part for fix; meanwhile have oil changed and tire rotation; overall interaction is pleasant and efficient. Thanks.

demoqueen

Oct 25, 2016

Bought a brand new 2016 Honda CR-V and it has the features I wanted. It's a beautiful Metallic Silver. Mark, my salesman, was very thorough in writing up my order and then explained everything I needed to know. After the sale, we sat in the car and he hooked up my Bluetooth and then went over every important information I needed to know. He sent me on my way a very happy first time customer with Manly. I will definitely recommend them to others.

NORBAYRJS

Oct 25, 2016

'13 Accord Coupe with Maintenance Minder display B123; 51K plus miles.I had already taken care of air cleaner filer, and cabin filter which saved me some $$$.I needed those savings because brake fluid needed replacing; I also needed a new smart key.Mechanics found that a bold was missing from an exhaust manifold heat shield assembly; replaced at no cost.Shuttle service dropped me off and picked me up as advertised.All in all, a satisfactory performance.

Stacie Vilendrer

Oct 24, 2016

I really enjoyed working in the spacious lounge as I waited. They fit me in the same day, a few hours after I called in.

BOCOLLETTE

Oct 24, 2016

We received great help in buying our new car. Thanks especially to Tom Larson, who was helpful, patient and helped us through each step. He was very gracious in explaining the many new tools on our new car.

SCOOP7

Oct 24, 2016

I liked the toddler area. Next time I come in I will bring books for you. I am glad they come to you in the lounge area because I don't like the tall tables,

CharlisMum

Oct 24, 2016

Found my 2015 Toyota Prius here after several weeks of searching online and at nearby dealerships. Manly had the lowest rate for miles near me, and the colour I wanted. Mark was very responsive with a follow up email and phone conversation soon after my initial online inquiry. However, it took two days before finance would contact me - after the weekend. Nevertheless, once Ray from Finance did contact me, the transaction was quick and easy, and I was driving my new car home within hours. Ray was wonderful to work with. He provided an honest review of my credit situation and a realistic approach to my purchase plan, which he worked with and it translated to the best price and interest rate offered -versus several other dealers I'd visited. Both Ray and Mark made this buying experience a stress free experience. Thank you!

DARATAM

Oct 24, 2016

Was actually planning on buying a Toyota Camry at Marin Toyota but decided to stop by Manly Honda just to see what kind of deal they could give me on the Accord Touring and to compare the Accord Touring to the Camry XLE. Loved the Accord. Service was very good. Price was EXCELLENT. I had done allot of research on pricing prior to making the purchase and Manly was able to give me an out the door price that was BELOW what TrueValue and Consumer Report thought was an exceptionally low price. The people I worked with were easy to deal with and straight forward. No BS. Would absolutely recommend them and will not even bother shopping around on my next purchase. I'll go straight to Manly..

CatS

Oct 23, 2016

Having my Honda serviced at Manly Honda in Santa Rosa is a pleasure. Every person I interact with is friendly, and efficient. I was especially impressed by Bill Robertson, my service advisor. He was very courteous, thorough, and thoughtful. He noticed that my key was breaking and had it fixed while my car was serviced. He explained all of my options in a way that I could understand. I felt like he genuinely enjoyed helping me and that providing an enjoyable customer experience was a pleasure for him in general. I love that they vacuum my car each time, too!

cp25

Oct 22, 2016

My Car was due for maintenance so I scheduled an appointment online. I have been to this service center a few times before and each time has been a pleasant experience, including this one. Given how busy they were, the service was completed in a timely fashion.

John Hirsekorn

Oct 22, 2016

The salesperson truly wanted me to get the best price I could get and wanted to match it and that is exactly what they did. The process was easy, no pushy sales approach and all the details were handled very professionally! I want to recognize Rolando Campos as he was really the reason we bought from Manly Honda.

lightandsensitive

Oct 22, 2016

The sales manager Brian Chock has gone far and beyond his call of duty to maintain customer satisfaction with integrity as he helped me to transfer from one automobile to another. He has set me up with the right salesman to get me through the process easily and quickly.The salesman I recently worked with was Jose Flores. He was beyond accommodating to my needs in such a sensitive and thorough way. I do not hesitate to recommend working with him with anyone who wants a caring, non pushy, very attentive sales person to help walk them through this process. He followed through to the very end covering every detail down to helping me with small details and teaching me how to use the new technology of these cars. I know I can call him, text him, or go in and see him if I have any questions about how to use my car or change any of the settings.I have recommended this dealership to many since my first experience there a few years back when helping my son buy our first of 4 cars there. Obviously they have served us well, as we keep returning to do business with them.The service staff has been awesome every time I have had questions or needed help with the smallest of details. They have always been friendly, quick, and very service oriented.

ADNORMFAM

Oct 22, 2016

Julie was great helpful freindly. Lots of help. Store was nice had a lot of room. They need to carry more selection. I love Honda have had Honda in past

Somphet.CPhT

Oct 22, 2016

What I love most about my service that day was the helpfulness and courtesy of my advisor, David Ashby. I called about a transmission light-on problem and was able to get me in the same day. He was helpful and friendly and made sure my car needs were taken care of; I even got a loaner car. Despite a five star service from my advisor, I drove away with a broken glove compartment from the recall of airbags service. Hopefully, that too will get addressed on a second trip back. I know this was an oversight and no fault of anyone. It was a busy week and everyone had been working hard. I didn't see the defect until I got home that night. My boyfriend who also got a recall service done for airbags had the same thing happen to his glove compartment. Maybe the technicians could do a final run to make sure everything is in working condition before the vehicle gets returned to the customer.All in all, I've always been happy with Manly Honda and I highly recommend taking your car to this dealership. Somphet P

JANHTHOMAS

Oct 22, 2016

My husband needed a used truck and had been to several places. This dealership had the right truck at the right price. He drove it and decided it was the best one to fit his needs and price.

luv1pocket

Oct 21, 2016

My hands free link went out on my 2015 Honda and they had it fixed in 2 days. Now I can call people and listen to Pandora.

LGRANT0

Oct 21, 2016

Due to the extend and time involved with my car's repair a loaner car was provided (quickly and with a minimum about of paperwork). Thank you.

CARRIE.ANDERSON

Oct 21, 2016

I have brought my vehicles in to this shop on quite a few occasions for many different reasons, from smog to service & oil changes. I have never been disappointed with the care and service I have received. I will continue to bring my vehicles here as well as recommend this shop to my family and friends.

JAKAYEN

Oct 21, 2016

Their staff is pleasant and courteous and have always been accurate on service time, They take you at appointment time, provide shuttle service if needed and have a clean, pleasant waiting room and provide coffee and cookies. Best customer service I've ever experienced!

DWIGHT2

Oct 21, 2016

BUSY BUT TOOK THE 1.5 HOURS THEY SAID WERE REQUIRED. WAITING AREA CLEAN AND ADEQUATE SEATING FOR CUSTOMERS. FRIENDLY AND HELPFUL STAFF. OFFER FOR SHUTTLE IF DESIRED.

TPETERMILLS

Oct 21, 2016

Good intake, friendly, knowledgeable and helpful on expected time for completion of the 60K maintenance service. I had obtained from the Manly websites a 10% coupon which partially ameliorated the nearly $ 900 tab for the maintenance - thought I had entered the Twilight Zone. Car back and running fine plus two license plate surrounds, courtesy of Manly, which are much appreciated.

BCLORENZO

Oct 21, 2016

They work really hard to find out what went wrong with my car and they keep my updated and got my car ready as promise

Martha Cromar

Oct 21, 2016

I was in touch with Chris via email for over a month and he was great at keeping in touch and answering my questions about the various cars I was thinking about purchasing. I ended up going with a 2016 Honda Civic EX-T and I so far, I couldn't be happier! I would definitely recommend this dealership to anyone looking to lease or purchase a car!

Amy S.

Oct 21, 2016

I had a great experience at Manly Honda in the service department. Bill went out of his way to make everything easy. He offered to get a rental car so that I would not have to sit around the shop (I live too far away for the shuttle). He gave me updates about my car. When the mechanic found another issue, Bill discounted the additional repair price. Thanks!

LUCIAG95

Oct 21, 2016

I was a first time buyer and with the amazing help from Wayland I got an awesome car that I am happy to get into everyday. He took the time to understand what I was looking for and didn't rush me into anything.

happycustomer70

Oct 21, 2016

Hello Manly Honda Dealership,Back in 2006, I purchased a 2007 Honda Civic from you. Honda had a moon roof installed prior to my taking possession. I loved my car! I knew all service appointments would be a positive experience and my car never went anywhere but to you. Then on October 15th the entire moon roof and cover exploded out of the car as I was driving 55 mph down Hwy 12. It was like an explosion and scared the you know what. Why do you need to know this?On October 20th I had an appointment for a recall and my insurance agent suggested I speak with your Sales Manager regarding my car. I had already spent most of that week working with the insurance company and various body shops with no help at all. With no moon roof, there was no way to lock the car or to stay dry. From the moment I entered your facility, I was treated with the up most respect and understanding. Here are the people who deserve a huge shout out:Mandi Sumner - she kept checking on me to be sure I had enough coffee, water and cookies. She also made sure that no one forgot that I was there. Also, she had remembered my name from a visit there the week before. I noticed that she made sure all your waiting customers were well taken care of. She is a wonderful asset to your organization. I have already told my friends about the care and respect shown by her from the moment you walk in to the time you leave.Paul Ciardiello - he listened to what happened and was very honest in at that moment, didn't know what he could do but made sure I knew something would happen to make this right for me. In front of me, he called different people to see about installing a new moon roof and based on changes found it was not possible. He spent a lot of time with me and kept reassuring me that Honda would me this situation right by me and would be done on that day. The determination was Honda would purchase my car for a very fair value and help get me into something I could afford and was very safe. I really appreciated his concern for me. As he had a meeting he had to attend, he passed me off to Sean Lumibo. Paul explained everything to Sean so i would not need to go over everything again. Again Paul is a huge asset.Sean Lumibao - he started off expressing concern for me and my freaky situation. I really appreciated his concern - made me feel really valued and that he was going to figure out what was the very best for me. As I loved my Honda Civic, we only looked at Honda Civics although he did ask if I wanted to look at other models. He showed me some nice used cars, explained what the payment would be. Since most were more than I could comfortably afford, he suggested we use the buy-up program and I lease a 2016 model. He made sure I understood everything regarding a lease. Then he took me out to show what was available. Once he showed me the Blue 2016 Honda Civic, it was all over. Sean spent a very long time explaining all the features which I really appreciated. Then we went back inside for the paperwork process. Sean made the process very painless and was very concerned to be sure I understood and had no questions. Once he finished his part, he took me to the next person.Beejan Roohian - great person! he went over the paperwork, explained how he would get the title transferred, explained what I needed to do such as notify my insurance agent of the change of cars, explained about the license and went out of his way to be sure I totally understood everything regarding the transaction. Requested I bring in my pink slip when I could but within the next several day (took it in today). I have never understood everything regarding a car transaction as I did with Beejan. He had total respect for me and the questions I asked.Today I went back in to provide the pink slip. I was met by a nice lady who escorted me to Beejan. He remembered my name and asked how the car was working. Since I had a few more questions, he contacted Sean who came right up. While I was waiting for Sean, Mandi greeted me by name and let me know she had just taken a fresh batch of cookies out. It was like visiting a very good friend's home. Sean went over all my questions as if he had all the time in the world.Each one of these individuals looked me directly in the eyes, smiled and assured me that everything would be made right before I left. I have already told several of my friends regarding the extremely high level of service I received. I will always recommend Manly Honda as I can not say enough good things about my most recent experience. If this was a number survey, each and every person would receive a 10 to every question. By the way, I am 70 years old so to receive the type of respect I did especially regarding my technical questions was wonderful! I look forward to continued business with Manly Honda.Bonuses are due these 4 people!!!Thank you,A very happy Manly customer,Susan Hanks

Jo Ann Spencer

Oct 21, 2016

Neil Stanley was great to work with. He got me into the right car for myself and at a monthly payment I feel I can manage. He worked hard for me all week and today I am driving my Honda Fit. I did not feel pressured; I felt supported. Thanks Neil and thanks Honda!

Chellsiej

Oct 21, 2016

These guy went above and beyond the Call of Duty they not only made sure I got the car that I wanted in the price range I could afford but they were able to do it in a timely manner. Super convenient! I don't know what I would have done without them! When I was getting denied everywhere else and about to give up hope these gentlemen reassured me they would do everything they possibly could to make sure I got what I needed to provide for my family! THEY HAVE MY BUSINESS FOR LIFE!Paul and Neal were not only an amazing salsalesman's, these gentlemen did not treat me like any customer, like every other dealership around, but took the time to get to know me and my needs and the needs of my family. They took great care of me as if I was a member of their own family. These gentlemen are truly heaven-sent. Thank you.

AudreyM

Oct 20, 2016

Doug was extremely helpful. He found us the exact SUV that we were looking for. I would highly recommend working with Doug if you are in the market for a vehicle. He is knowledgable, courteous and patient.

Happy Camper

Oct 20, 2016

Brought both my cars in within the last week. Received excellent service from Bill Robertson.I always use Bill as my service representative. He always does what he promises. I enjoy coming to Manley Honda because of Bill. THANK YOU BILL FOR YOUR GREAT SERVICE!!!

E O

Oct 20, 2016

Dave set me up right away and was a pleasure to work with during my recall. He even got me a car when they no longer had any to lend out, which was very helpful. They did mess up my name, but fixed that right away when I inquired about it.

KIVAMEDIA

Oct 20, 2016

I'm going on a long trip and needed tires and an oil change. I walked in and Dave Ashby in service greeted me and got the process started in just a few minutes. He explained my options and I told him I didn't have an appointment. No worries he said he thought they could fit me in. He also said the parts for the air bag they had been waiting for was also in and he would do the tires, swap out the old air bag parts and also change the oil. By the afternoon I was driving. Thank you Dave and Manly Honda. You make it as painless as possible.

JVGOOD

Oct 20, 2016

Stopped by dealership after deciding exactly what we wanted to buy after finding a previous dealership inflexible to our financing requirements. Left a few hours later with exactly the van we wanted. Perfect!

YANYCOM

Oct 20, 2016

Have been here 2 times and they Very orderly. Attitude and enthusiasm.Exact speed of completion of the service. I'll. be back when I need it . Thank you!

RICHIEFORD8

Oct 20, 2016

Life has been so hard lately. Ray Martin did everything first class. I left with a new car and felt like a person who is someone, not a dollar. I will never look for a car anywhere else.My bestRichie Halford

NORMAP2607

Oct 20, 2016

Quede muy satisfecha con mi carro, los recomendaria ampliamente.Son muy amables y atentos todos. En todos los departamentos , ventas, servicio, finanzas,etc. Aunque me tardaron pero creo q es normal todo tiene un proceso, pero quede feliz y satisfecha. Gracias.

Paul dewey

Oct 20, 2016

He made the dealer look like a star !!!I'm going to recommend this dealer to everybody that needs a car. I thought I was talking to a boss. Direct and to the point.

DJMICH98

Oct 20, 2016

Best dealership I've been to. The service team is great! Jess Prestidge is very professional and personable. I've never been disappointed with the customer service that I receive.... and the maintenance that the mechanics do on all my vehicles have never had any issues. I always enjoy going to Manly Honda--never a bad experience! Thanks Jess!

GAK55

Oct 19, 2016

First and foremost no pressure! Made it easy and enjoyable to trade-in and lease a new vehicle, first time for me in both areas.Great service and consideration, my best experience at buying car ever!

pdfender

Oct 19, 2016

What a welcoming surprise when I was asked what type of hot drink I'd like. Everyone was very friendly.Ted was helpful in explaining what type of service was being done to my car.Ricky was my shuttle driver back and forth from my home. He was the best! Extremely friendly, courteous and great conversation.

Derek2016

Oct 19, 2016

Very trustworthy people who made me feel like family and got me the best deal possible. Alina went above and beyond to find me exactly what I wanted. Very happy with my decision

pamela

Oct 19, 2016

thank you. buying a new car can be painful but neil , cyril and darin made it much easier than expected.i was off put by the mention ( several times) of the satisfaction survey and need for "10" and "5" stars...which i would have given without the prompt or script.my only unpleasant and uncomfortable time was at the end when someone unmentioned here, i don't know his name, came out to ask about the survey and had me fill out the card... uncomfortable to say the least.but thank you for sure to neil and darin who we worked with!

DMEEKINS

Oct 19, 2016

From the first moment we started working with Tom Haidt until we left the lot with our new car we were well cared for. All of the details were explained, there were no unanswered questions and my wife is thrilled with her new car. She is a satisfied Honda buyer and is sold on Manly Honda.

STEVEMEADE

Oct 19, 2016

I went down to Manly Honda and met with Joe Mazola. The service Joe provided was exceptional, I got the car that I wanted and at a very good price for brand new. I strongly recommended that if you want a Honda, go to Manly Honda and see Joe. Thanks you guys.

LOU

Oct 19, 2016

Although Manly Honda is a very busy place, I have found that the service department really tries hard to deliver quality customer service. Most recently, I received a notice from Honda regarding a recall for our 2015 Honda CRV--a software fix. I called the same day and scheduled an appointment within a week or so, notwithstanding that they were probably inundated with similar requests for the software update. I brought the car in and it was ready for me when promised. I was made aware of progress via text messages from my service writer, Jess. Difficult to find much fault with an organization that really tries, not to mention that my 2015 CRV is one of the best cars I've ever owned!

Grateful Grandma

Oct 19, 2016

Honda requested that all 2016 CR-Vs be brought in for a software replacement. That brought me to Manly Honda early this morning. I experienced exemplary treatment and service. I think I was helped by five different employees all of whom were friendly and efficient. I was greeted immediately upon arrival and escorted to the exact place where I needed to begin the process of getting my car brought up to date. Once the paper work was completed, I was offered a choice between waiting comfortably in a very attractive lounge or being taken to my home via shuttle. I went home, had breakfast and received a phone call exactly two hours later that my car was ready. Then I received a call from the shuttle driver that he would pick me up within 15 minutes to return to the dealership. After receiving the papers verifying the work that was done, I asked if someone could assist me with setting the stations on my radio. No problem! A personable member of the sales staff promptly escorted me to my car and helped me program the radio. I left as a very impressed, happy customer playing music as I headed out to enjoy the rest of my day. Bravo Manly Honda!

MIRIAMLESSETT

Oct 19, 2016

Doug helped me with my 3rd purchase at Manly Honda. He was very knowledgeable efficient and professional which made this purchase short and sweet. His friendly an patient way made it a pleasant experience for my daughter who enjoyed his attitude. Keep up the great job Doug!

honda123

Oct 18, 2016

Manly Honda in Santa Rosa has always been a very pleasant experience as far as staff in concerned. Repairs have been done in a very timely way and all pertaining information given clearly by the service representative. I believe I might pay a little less elsewhere but not get the service and have the confidence in the repair has been done well.

PUMPITINC

Oct 18, 2016

Dave did a great job organizing the starter replacement on my 2014 Accord with Honda.I have tried to come to your facility numerous times to get a simple oil change and they are booked out 2 or 3 days ahead so I always use Hansel Honda they are same day every time.I work construction and it's very difficult to schedule an appointment 2 or 3 days ahead of time.The only way that would work for me is if you came to my house picked up the car and bring it back to my house which is very impractical.You guys did a great job and I hope you can do your simple services on the same day basis like your competitor that would be great.Thank you,Rich at Pumpit Inc707.975.8447

KIMEB

Oct 18, 2016

I had a great experience at Manly Honda Service Center. The staff was amazing, and they even vacuumed my car! Thank you Dave Ashby and Mike Esaia

APRILSYLVA

Oct 18, 2016

I went to manly Honda almost three years ago to get my first lease. I was so impressed with their customer service, I decided to go back for my second lease. I wasn't disappointed. Friendly staff and excellent customer care. I will always go back to Manly Honda.

Irene A.

Oct 18, 2016

My new CRV picked up a nail in one tire. I called Manly Honda about warranty coverage and was told that tire replacement wasn't covered but because the car had been recently serviced there I was entitled to $150 off a new tire purchase if it couldn't be repaired. I was given the next available appointment and the tire was replaced and the discount applied. This was a very efficient process and I appreciated the discount.

JUSTIN_GARTNER

Oct 18, 2016

We went to purchase a newly used Honda Pilot and were dreading going to any car dealership. The salesman was new and untrained in how to close a deal. We were told a repair would be on the "Due Bill" and it was not. We were in a rush to sign the papers as my husband would be late going to work for his night shift. We were told that since the repair was not on the "Due Bill" we would have to pay. Then the sales manager said it was a "he said she said" because there was no proof. Fortunately, I had text messages from the inadequate saleman indicating they were indeed repairing it. If it wasn't for those text messages we would nothing to stand on. It took over a week to get get the vehicle as promised. When I finally picked up the vehicle, no one came out to follow up and some other different salesman, who I had never met, showed me to my car. Absolutely horrible experience and have already told all our friends and family to beware of this dealership.

Gus71

Oct 17, 2016

We needed a new car and Jesse Broadway helped us to get a great car. The whole process was easy thanks to Jesse and we are very happy with the car we bought, Honda Accord Sport 2015. I will highly recommend Jesse at Honda Manly if anybody needs a car. Great experience and if we need a car in the future, I know where I am going to buy a car.Thank you Jesse!!!

Cetoniasoao

Oct 17, 2016

I bought my car a few days ago. He was very friendly and warm. He made me feel cared for and comfortable. I love the car I got. 2014 GMC Terrain.

ANT_SALCEDO

Oct 17, 2016

Very attentive, helpful and delivered as promised. I took my car for a maintenance service, it took longer than expected, so they provided me with a rental car (free) so I could be able to go to work.

dancindraagn

Oct 17, 2016

I have been coming to Manley Honda for several years now. I have now leased three vehicles and all of which have been a fairly easy and painless process. The staff has always been great and extremely helpful and willing to work with my needs without being pushy. I have already referred a friend who leased a car, as well as my sister who leased a car and then when her lease was up, she decided to buy a brand-new car flat out. I will continue to use manly Honda in the future. Keep up the good work!

Betsy123

Oct 17, 2016

Luke Amman and the rest of the service team at Manly always take great care of our Hondas. In fact, we are such loyal Honda purchasers because of the great service we get from Luke. Thank you for going out of your way to make sure our Hondas continue to be safe and reliable on the road, even after MANY miles!

SF_NATIVE707

Oct 17, 2016

Neil Stanley is a very professional salesperson. I am an out of town buyer and he made this transaction very smooth and straight forward. I got the car car I wanted at the price we agreed on with no wasted time. The finance manager was just as good. I am highly recommending this dealership as the best place to buy a Honda!

odysseyowner, max

Oct 17, 2016

Friendly staff. Comfortable in the know. Professional.Came in for routine service. The work was quick and through and done before I knew it.Thanks

Giggles7182

Oct 16, 2016

On Saturday October 1st, 2016 my husband and our son and I went to the Honda dealership to just start looking at cars and maybe to go see if we could qualify for a loan as our 2001 Honda Civic was going to need some work and just not really worth the money! I was texting Julie costa as she is a good friend of mine and she said yes come on down to the dealership I'll sit you guys with someone and we could talk. So low and behold she said Jesse is on his way and he's gonna help you out! So here comes Jesse and my husband said hey I know you! Lol they used to work together! Jesse then took over! He was excellent. Very patient with my son, worked our numbers out. We had a few hiccups along the way but Jesse was just awesome at working things out for us! Very personable, honest, and helpful. We will recommend Jesse to anyone! Needless to say we walked out of the dealership with a 2015 Honda Accord sport, very pleased! Jesse took very good care of us. We are considered VIP! :) thank you Jesse :)

KOLSBUN

Oct 16, 2016

We had the most courteous and helpful experience ever at a dealership and we ended up with a new car. No question went unanswered and J R went out of his way to help. Bill "old Bill affectionately called by associates) was our first contact and was the draw for our return the next day. J R was was there to help us and we couldn't have been more satisfied. He was kind - covering every detail in operating new car. He even wrapped our bicycle to keep the new Honda HRV clean. I can't believe this is a perfect rating for every encounter.. Bill H.was excellent and answering every question we recently had on our old Honda. Jason a new employee was helpful. Mishow? in finance was excellent, smart and very friendly too.Love the car. Ken and Jannice Kolsbun

Edith Farrell

Oct 15, 2016

Thank you Mark Fladseth, Worth the drive from Yuba City, Found the car online I was looking for. Car was ready when I arrived. Excellent service.

Odyssey owner

Oct 14, 2016

Ted was helpful, expeditious, succinct, expeditious. Handled warranty repair with little paperwork on my part. Added regular maintenance at my request. Thorough report as to items needing further "older vehicle" maintenance, with no sales pressure. Thanks, Ted

sue333

Oct 14, 2016

My service advisor Dave is so friendly and knowledgable. The front desk staff were also friendly and extremely helpful in getting me in and out fast and working with my schedule. This is my go-to place for car service for years now. Thank you guys!

kaliman

Oct 14, 2016

I'm going to take the time to say thank you Ruggles I always done an excellent job takes care of me personally that's why I keep coming back it's all customer service thank you for taking care of me

travelfish

Oct 14, 2016

The decisive factor in buying my CRV from Manly Honda was that Neil was willing to deliver it because I really didn't want to drive to Santa Rosa. ,Neil is both a nice guy as well as very professional . Thanks for your service. karl k

ALEX

Oct 14, 2016

Amazing customer service. Paul Constancio, the detail manager, and the rest of his staff went out of their way to help me. They originally offered to drive me to work and then drop the car off at my office later in the day, but when I got there they were able to get me a loaner car for the day which was super convenient. Additionally, since the used car I have didn't come with proper floor mats, Paul found some brand new floor mats and just gave them to me. They weren't actually for the type of car I have but they fit perfectly so he let me have them for free. Everyone I dealt with in the detailing department was incredibly friendly and helpful. And I can't forget to mention that the car also looked amazing when they were done with it.

rhfox

Oct 13, 2016

My salesman, Ash Pahwa, was extremely knowledgeable and took time to show many models, with efficiency and pleasantness. I have just praise for the dealership!

TRamos

Oct 13, 2016

The dealership was great to work with. Even though there was some frustration due to a windshield needing replacement and the wait for my new car, Christian and Thom were great to deal with through this process.

Helen Salemi

Oct 13, 2016

When looking for a new Honda [my family's 5th], Tom was able to show me a car with all the features that I wanted and more! He was thorough in explaining how to operate everything, especially my Moon Roof; and willing to re-explain until I understood; I know that if I have any more questions/concerns Tom is available to assist me. Getting a new car was a fun experience!

Jessleemc

Oct 13, 2016

Thanks to Neil Stanley for helping me find the best car! Gave me all the answers to my questions, was honest, and even checked in on me after I purchased my Honda. He went above and beyond! Thank you!

FCRACCDF

Oct 13, 2016

I have always enjoyed and trusted the service techs at Manly Honda. They are very knowledgeable and always try to resolve issues that might arise with the vehicle.

ALANAALANA10

Oct 13, 2016

Manly Honda will always be #1 in Sonoma County for the attentiveness they always display! Keep up the good work & GOD Bless you all!!!!! Thanks,Shay Alana

KRISTIN-MARIA

Oct 13, 2016

Jesse and Darin made my car purchase experience smooth and seamless. He is extremely personable, friendly, knowledgeable. I feel very fortunate to have had his assistance through this experience.

MPGRACIA581

Oct 12, 2016

Great People Great Place. They go above and beyond. Make you feel like a celebrity. VIP Service to the fullest. My wife had a TPMS Light on.......to say the least I felt like the President working with them. ViP Service to the Fullest. I highly recommend them.

VARISHLAL

Oct 12, 2016

I drove from Sacramento to Santa Rosa to purchase a 2016 Chevy Volt and Neil was the best car salesman I've ever dealt with in my life. He made the process so easy. He isn't one of those pushy salesman, instead he is quite the opposite. I arrived early Saturday afternoon and walked out with my car in a matter of few hours. Neil even made the process of trading in my Lexus so easy. I was really nervous about this purchase, however the staff at Manly Santa Rosa are super friendly and made me feel like family. I would highly recommend them to anyone - they also gave me a great deal my Chevy Volt.

BILLK0

Oct 12, 2016

I was told this recall replacement would take about 2 hours. Arrived at 1015 for a 1030 appointment. At 1220 I located my Service Rep (David A.). He checked on my car, came back and said it would be about a half hour longer. He said he was leaving for lunch but another person would be monitoring my situation. Aroun 1330 I went outside to see that my car was parked, ready to go. No one contacted about this. Not good service.

ANDY.RYAN

Oct 12, 2016

I have been going to Manly Honda for service for many years. Usually everything goes pretty smooth. This visit was not the case. I checked in with their clerk and went to the waiting area. Somehow, I did not get placed on their service queue. After waiting 25 minutes, I went up to Ted and asked if he could take care of my car, which he did. Also, they repeated a service on my car (oil crankcase cleaning) that they did about 10K miles ago. For the car pickup, I was picked up by the shuttle and went for a 40 minute ride thru Santa Rosa, even though I am less than 5 minutes away. When I got to the dealer, car was not ready. Had to wait until 5:30 for the service to be complete.

V123

Oct 12, 2016

I have been going here for the last two years. The service team is excellent! Drop off and pick up are quick and easy. The service advisors are on top of everything. Mine sent me text messages for updates, even answering messages at times after hours. I needed extensive work done and they gave me a loaner for free the entire time. I would HIGHLY recommended them. Ask for Mr. Hatch!

MIRIAMLESSETT

Oct 11, 2016

My appointment was at 10:15am so I show up at 10am and am told to have a seat. I'm called by a representative at 10:36. I'm told they will try to have my car ready by 11:30. 12 o'clock rolls around so I call to find what the delay is and I'm told it should be another 30 minutes. I said that was unacceptable so he checks with his manager who had my paperwork sitting on his desk but my car's been ready for a while. Sitting in the waiting lobby and interacting with other's waiting I find out this has been happening way too often where it's becoming a norm.

jacqueslevy

Oct 11, 2016

My Honda Fit was recalled in February 2016 for a faulty Takata airbag. The recall notice promised a replacement by the end of the summer. Going into autumn, when I called Manly Honda's Service Department to protest Honda's failure to come thru and to keep me informed, my complaint was met with a false excuse that the service manager was "forbidden" to discuss the recall. Eventually, I was able to obtain action on my request for service through Manly Honda's General Manager, Jeff Dantzler. When confronted, Jeff did his best to remedy a bad situation; he quickly arranged for my car to receive the replacement airbag inflator.

LRJOHNSON0

Oct 11, 2016

Although I have been a customer here for about 10 years, this time I had to wait more than a week to get a service appointment. When I arrived for the appointment I then had to wait more than 30 minutes until a service advisor was able to see me. He then told me my service would take 2 to 2.5 hours. After waiting for 3 hours I checked with the customer service desk and found that my service advisor had gone to lunch. The customer service rep was able to confirm that my car was ready and took care of the paperwork.While I was waiting for 3 hours I found the music in the waiting area very annoying as I was trying to work and needed to make phone calls. If music is really necessary I would suggest classical music at a low volume and not disturbing rock music. Also there was very little in the way of refreshments. There was no hot water for tea, no cold water or soft drinks and no snacks. Overall it seems that service levels have slipped since you moved into the new building. The old facility was cramped but service was very efficient. I hope that things improve here or I will consider taking my car elsewhere for service.

Lily's Mom

Oct 11, 2016

Although I had a horrible experience with the Manager, Brian, Jose was professional and helpful throughout my purchase. The detail work was horrendous as well. I have to get it detailed myself after purchasing a used vehicle.

Debbie9876

Oct 11, 2016

Jose was very patient, helpful and a pleasure to work with during the car decision and the purchase process. When my other daughter is ready for a car we will ask for Jose.

LARRYZ032

Oct 11, 2016

I hace no problemas yet .i hope. Everythin goes good in the futuro i will buy otherone and i want to work with the seme guys

Zeya Wagner

Oct 11, 2016

Great experience at Manly Honda Santa Rosa - especially working with Jose Flores in sales. Jose was super friendly, patient, helpful, and informative. He took the time to talk to me about several cars and options when I wasn't sure exactly what I wanted or needed, and we ended up test driving three or four. Once we found the right car, Jose helped work out a very favorable deal for me. Darin in finance was also great - he took the time to explain each aspect of the sale and made sure I was comfortable with the terms. Overall very satisfied with the experience, happy with the car, and especially grateful to Jose for all his help!

sflores222

Oct 10, 2016

Bill was a great guy in the service department. He kept me in the loop for any changes or recommendations for my car. I would visit manly honda again for future services.

Manlyfan

Oct 10, 2016

I've had service done at Manly for many years and it has always been professional and courteous. I would recommend Manly to my friends.

THARDEE0

Oct 10, 2016

Wayland was very nice and tried to be as upfront as possible with us - which is a good thing at a car dealership. He was new but did everything he could to help us and found out everything we wanted to know about the car and the deal.

Traci

Oct 10, 2016

I took my car in to have the driver's side air bag replaced. While I was there, I decided to have an oil/filter change, and Jess said that was no problem. He explained the whole air bag recall situation to me at greater length, which I appreciated. Everything was done very professionally and courteously.

Bellecurve

Oct 10, 2016

Tom went out of his way to meet me at least halfway. I live 2 1/2 hours from the dealership, and Tom answered all my questions without insisting that I appear in person. I was a tough price negotiator and he managed to meet my price. He went out of his way to personally install a couple of extras I purchased, was nice to my dog, and shared his lunch when I got hungry. He is genuinely nice, just wants his customer to be happy, and offers after-sale phone advice and help anytime. Three thumbs up!

KC.WATSON

Oct 10, 2016

Jess Prestige was really great as he always is. My appointment was a long one, and I was allowed a rental car at no charge, which I accepted. I am not a fan of Enterprise Car Rental. I would rather get loaner from Manley, or just wait the 4 hours for my car. I have no complaints about the service on my car other than the expense - very expensive. Your service rep, Jess, was very nice and I left happy.

STEINERCHRISTY

Oct 10, 2016

Friendly and helpful. Personal attention, quick to help, no waiting. I do not want to write 25 words about this visit as I have to do this on my phone.

LISA.CASNER

Oct 10, 2016

We weren't a huge fan of the salesman who helped us, but that didn't stop us from making our purchase and we felt we got a good deal. The paperwork aspect handled by Jose then handed to the finance department was quick and easy, which is not always the case when buying a vehicle so that part we were very pleased with. I would recommend this dealership, but not the salesman who helped us (I think his name was Mark? Not sure of the last name).

JLMARSHALL1127

Oct 10, 2016

Everyone working with us was friendly, professional, and helpful. We never felt pressured to purchase anything additional, but ended up purchasing new tires. Extremely pleased, would highly recommend.

alezin

Oct 9, 2016

I finally found my dream truck on TrueCar.com - 2012 Toyota Tacoma, Quad Cab 4x4 w/ Long Bed which was located at Manly Honda in Santa Rosa, CA. After my initial inquiry on TrueCar.com, Neil responded right away and we setup a time to meet. I live in Santa Cruz, CA. about a 2.5 hour drive away. Once I had test driven the car and decided I would like to move forward, Neil made the entire process very quick and easy. Unfortunately, the car had not been through the dealership's safety testing yet as it was fresh on the lot. This meant that I was not able to drive it home that day. Neil took it on himself to personally deliver the truck to me the following weekend! Great overall experience working with Neil and would highly recommend him if you are on the market for a used or brand new car!- Andrew

GREATRESTORATIONS

Oct 8, 2016

With our first purchase in 1987, my wife and I have now purchased five cars from Manly. We will never purchase a car from another dealer! From the Sales Dept to the Service Dept to the Parts Dept, we always feel well taken care of. Manly is simply the best!

craniohands

Oct 8, 2016

I was able to drop my car off early, get a ride to where I needed to be and my car was ready when my class was over. Service has been good whenever I take my car there.

Victoria

Oct 7, 2016

My Honda was in for a recall and I met Bill Robertson, Service Advisor, this morning for check in. As a previous Director of Human Resources, this is "your guy" for 110% positive customer service. My car was brought up to current specifications; the girls at the reception area were delightful - giving a briefing on cappuccino making and then coming back around in the waiting area to make sure everyone was taken care of and if they could assist in anyway with beverages. I could not believe it! When I am ready to purchase another Honda this will be my "go to" dealership.Happy customer, Victoria Wickert

Bert

Oct 7, 2016

Emailed David Ashby the day before requesting routine service. In addition, I required windshield wipers replaced and vibration while braking. He responded in within the hour with a we'll see you tomorrow. Arrived at 9:00am, they were ready and eager to help. They offered rental car or shuttle service, but I decided to wait. The waiting area was big enough to accommodate lots of guests. Provided a variety of coffees and fresh baked cookies and pastries. They time flew by with great amenities.My estimate was very accurate and explained thoroughly. They time of completion was also very good.I received my car with a thorough explanation of the work completed.Overall, Mr. Ashby was positive and clear with the services provided. Ashby is 5 star!Thank you

OFDBCRET

Oct 7, 2016

As a service customer, I am required to make and keep an appointment. It doesn't seem that Manly has the same commitment. I arrived early for my 9:30 am and it was almost 10:00 before I was even checked in, let alone any work started. I feel that at least someone should check me in even if the actual work doesn't start right away. I felt like they had forgotten me. All that said still a great dealership and one I have been going to for many years and will continue to.

C Dubya

Oct 6, 2016

Service agent Ted was great. I was a "walk in" (no appointment), but I dropped my van off, caught a shuttle ride to work, and by mid-afternoon my tires were replaced, balanced, and aligned; oil changed and fluids topped off; and new wiper blades installed. Great work.

roman92

Oct 6, 2016

I went with my brother car shopping because he intended on purchasing a new car. I only went with him because he needed a ride and had the day off from work. While my brother was going through the process of seeing his credit will approve, I decided to ask Tom just out of curiosity if he can check if my credit will approve. After finding out I approved I decided to look around also for a car for myself. One thing I liked about Tom was that he was very patient and not very pushy on just selling any car but a car that I could be proud of paying every month. Was really happy with the whole experience and would highly recommend Tom to anyone!

RJMB107

Oct 6, 2016

excellent and friendly service and always helpful to make your time there easier. Great service and sales team and always willing to go out of their way to help you

TOMKENNEDY20

Oct 6, 2016

Delivered in person on exactly what they said they would do by phone with no hesitation, and were very direct and welcoming in doing so.

MICHELEMCDONELL

Oct 6, 2016

Honda service enter has always been great. We have observed, however, a very chaotic and unorganized atmosphere since the move back into the renovated location. The last three services have had blips ( shuttle, not reading prior service history, poor time management) which have been less than expected. Our comments are not directed at any specific SA, rather the overall experience. Appears that the volume of work is not consistent with your capacity.

Sergio

Oct 6, 2016

Sergio was always curtious quick when doing something and always polite. If I need help with questions on something I didn't know he made sure he asked his supervisor for assistance in pleasing me in the delay of getting my car released. He contacted me often to keep me informed on what was going on. Sergio was beyond professional and went out of his way to make me safidfief and I would dragons tell revenge him to doSome one else when needing to buy a car

YOUNG.LUCI

Oct 5, 2016

This is our second Honda from Manly Honda. Had to take auto in for a software update for Transmission. Wife rook the shuttle after driving off and it got her to work on time. Auto was ready by noon. Good experience.

PDLOLSON

Oct 4, 2016

Appointment made in timely fashion due to a scheduled trip the next day. Work done on time in addition to a recall item I was not even aware of at the time.

Jay

Oct 4, 2016

Great friendly and fast service! Very pleased with the work and service done to my car. I recommend to all Honda owners to take their vehicle to the dealership for an excellent performance

SMILEYAN

Oct 4, 2016

My tire light came on & I went in to have it checked out. Found out, I had a nail in it & had it repaired Glad I did.

Betty Goodreau

Oct 4, 2016

The Honda upgrade program and Tom Larson's guidance through the process made purchasing a new Honda a positive, and fun experience like I never expected. Thank you to all the Honda employees who were instrumental in making this happen. I intend to continue placing the ongoing care of my new vehicle in the capable hands of the Honda team!

Odessa12

Oct 4, 2016

I've been having my Hondas serviced at Manly Honda for years. I've always been impressed with the customer service and professionalism, from the time I make the appointment all the way through the completion of the job. I chose to wait while the service was performed, and the car was ready exactly when promised. And since the service was a longer time period than just the standard oil change, they even helped me out with a car to give me some freedom to take care of a few items on my to-do list while I "waited". I felt it was an above-and-beyond gesture and I was so grateful to be able to lighten up what otherwise was a very busy day.

ULISESARAMIREZ

Oct 4, 2016

It was good experience, even though I didn't have an appointment set up they still managed to put me in. All the staff was nice and caring.

NEUMAN544

Oct 4, 2016

First rate experience having air bags replaced and service of my wife's CR-V. Ted has a knack to put you at ease and explain everything in detail. Couple that with a first rate facility, super service and everyone willing to go out their way make it a gratifying visit.

happy customer Ellen

Oct 4, 2016

Chris Foy made buying my Honda CRV easy and seamless.Chris understood exactly what I was looking for, priced the vehicle competitively, and when I decided to purchase from Manly, explained and moved through the process and paperwork in a low key helpful manner, including hands on demonstration of all vehicle features, provision of support materials and being available to answer any questions that might come up after delivery --- no hard sell here, just focused and helpful service. I feel well served by Chris and would highly recommend Chris and Manly to anyone considering buying a Honda. Ellen Desmond, happy customer

Thg6616

Oct 4, 2016

I hate the time it takes to buy a new car but I truly enjoyed the company of those helping me buy it. Tom Larson, in Sales, like to reference items as "thing,thing" while I preferred "whatchamajigger". We both knew what the other person was talking about. Tom Henschel, in finance, took great care to be certain my handicap license would be useable again, even calling me the next day to confirm everything was OK. If these two gentlemen represent the service offered at Manly Honda, I know my new Honda FIX will be in excellent hands in the coming years. Thank you Tom and Tom.Terry Gillespie

Joan300

Oct 4, 2016

My husband recently passed away and I was dreading car repairs and service. Jess Prestidge helped make this first time experience painless. I am completely sold that I will always come here for repairs, service, and in time, a new car.

1America79

Oct 3, 2016

My 2011 Honda crv had a recall problem about the passenger airbag. They addressed the problem promptly addressed the problem. The sales advisor Bill Robertson was very friendly, nice and helpful. They acted right away and solved and fixed the problem of the car right away in one day.Excellent job!

DLO1234545

Oct 3, 2016

The people at Manly Honda were great I will definetly buy another car from this store. Dylan was a very easy person to work with on the purchase.

Luckycharms

Oct 3, 2016

Sergio did so much for us. He got us the car we wanted and got it to us on time and in the condition that we wanted.

JASMINE.MF21

Oct 3, 2016

Cory and Scott were beyond amazing. They made sure I knew every little detail I needed to know about the car I had and what I was divining every step of the way. Cory did an outstanding job at showing me every feature in my car so I could drive it comfortably and not fumble around and not feel safe driving my new car home. Scott was very informative of everything on the paperwork and I didn't feel confused or uncomfortable with what I was signing. Overall great service. Thank you all so much! Love my car!

ANNABUSSING

Oct 3, 2016

Had an amazing experience! Thank you for getting me into a new car!! Everything was really easy!! Sean and Beejan were awesome, I wouldn't go anywhere else to into a car! Will come back!

MPWKBOARD

Oct 3, 2016

I was working with Neil Stanley for about two weeks prior to leasing my 2016 Civic EX-T. We went back and forth online working out numbers. Everything had been done on email or text messaging. With my work schedule, this worked out great for me. Neil responded quickly to all my questions. I would like to personally thank Neil for all his effort and great customer service. I would DEFINATELY recommend this dealer and salesmen to anyone looking for a new vehicle.

OMARIWISE

Oct 3, 2016

This was an excellent transaction and I loved the car the first time I laid eyes on it. The price kept dropping and I was so glad I bought it

kellymort

Oct 2, 2016

I had to get new windshield wipers. Patrick at Manley was very, very helpful, friendly, and took them off and put them on for me right away.

PHILLY2458

Oct 1, 2016

I am Totally Happy with our new Buick LaCrosse, the Sales Experience was smooth and not stressful. Renea Fronda was and is an amazing addition to your sales team. She was so helpful and friendly, but most of all not pushey about what I should purchase. Upselling is something I am not comfortable with, and Renea was taking the time to listen and suggest different ideas. When I am ready to purchase another vehicle this is the place I will come first. Great job Renea Frond. Thanks Phil Roberts P.Saturday. Thomas Henschelation was terrific as well

MATT

Sep 30, 2016

Taking your car in for service is never 'fun'. The service team at Manly Honda takes all the stress out of it. I've never had to take my car back a second time for a service job, that speaks volumes! Keep up the good work!

SICPANTS6

Sep 30, 2016

Best customer service in sales, service and finance!! Kid friendly, helpful, kind and patient!! Had some major issues (car accident) the day before my car was to arrive at Manly... this NEVER phased anyone. Was always kept in the loop and received timely responses when I had a thousand questions. These guys did everything they could to get me in a car that would help me with my credit re-establishment and most important a car that I would enjoy driving. Really, really just happy overall with the entire experience!!

ALadyWithFeelings

Sep 30, 2016

I had a mixed experience at Manly Honda because I felt that the primary dealer that I worked with was unengaged with my husband and I as people. It was clear that he didn't care about us, he didn't fully know the product (an ex civic), and he lied often without taking the time to check the facts. He was generally apathetic until it came to the moment when I wanted to sleep on it. It's a huge deal for someone to make a $30,000 investment for the first time. At this point, he suddenly sprang into action. he pressured me and lied in response to my concerns in order to make the sale when i was feeling exhausted and cornered. On the other hand, the other dealers and financing people that I interacted with seemed more well informed, forthright, and engaged in our needs and our overall experience. One team member, Rene, helped to get us a fair discount on the sale price. She was also more familiar with the vehicle and it's winning features such as apple play. The civic does have notable intrinsic value. It would have worked just as well for me let me sleep on it and come in the next day, ready and excited to make a worthwhile purchase. I know that car salespersons are often trained to get people in the door and keep them there until the purchase is finalized. This is probably the policy almost everywhere. I don't agree that this is necessary.

Sandy Rosso

Sep 30, 2016

I have been taking my Honda to Manly's Honda Service for eighteen years. I have always received excellent service from in-take to out-go. I feel confident that my car is always in good order. That is very important to me. It gives me a lot of peace-of-mind.

ELE.MARSHALL

Sep 30, 2016

Bill takes the time even if it is busy to explain things...I never feel rushed.In general Manly Honda in Santa Rosa is sooo efficient.

WSALMINA

Sep 30, 2016

Irv Ceballos One of the best service people I have ever had the pleasure of working with! Excellent excellent follow-through! A complete gentleman and a credit to the Manly Honda organization

K_CENCI

Sep 30, 2016

I was only looking at new vehicles and Martin was polite and answered all my questions. We did a test drive and I thought this is for me. Signing of papers and car detailing was fast. In the past I may have been there for hours but not with Martin. Ted also took excellent care and had a loaner car for me while my car was being worked on.

HWRIGHT0

Sep 29, 2016

The service to the car might be satisfactory, though expensive, but service to me was not. I had ordered a loaner since I live two hours away and understood it would be a long service time. Therefore I was expecting to be able to get on with my appointments and errands soon after I arrived for my 9:30 appointment. Finally I had transportation at 11:15 from Enterprise Rent-a-car along with several other Manly Honda clients. By this time I was frustrated and tired and had not started on my day's plans.

chanwitp

Sep 29, 2016

Tire was installed backward. Airbag replacement was finished with one screw left not fastened. Need to drive back to Manly for correction. Tire installation + Wheel alignment + Airbag replacement took 3 1/2 hours plus 1 1/2 hours for correction on tire installation.

Edmund

Sep 29, 2016

From the initial phone call to the final paper work, the team at Manly Honda ensured servicing was a priority. Led by Jesse Broadway, he went above and beyond to provide a very pleasant and smooth experience. Many thanks to Jesse and the Manly team.

Satified Customer

Sep 29, 2016

Manly Honda has consistently provided great service for my Honda. Bill Robertson always provides a clear explanation of the service needed and outlines options available. He is the best service representative I've ever met at any dealer.

ROLLIEWRIGHT

Sep 29, 2016

Everything from my greeting to the Advisor (Bill was great) to the driver on thru to the Payment center was fantastic. My only real complaint was the my car was not washed or vacuumed. Is that something that doesn't happen anymore? It was always the perk of taking your car into where it was purchased before.

SEUNG-TAEK_CHANG

Sep 29, 2016

Although I am juggling several different model and trim, they are so friendly and honest to open the price. And kindly explaining all the function for the car and providing detail demonstration.Great experience with Chris and Tom. Thank you Chris and Tom again.

Sc

Sep 29, 2016

Everyone was very friendly and helpful. Cory was incredible with all his responses and helped me answer my questions. One thing I really appreciated about the people at the dealership is that they weren't pushy like people from other dealerships.

THORNER27

Sep 29, 2016

Some lack of communication between Telephone receptionists and sales dept. Probably failure to respond to phone messages on salesman's end. Gives reason to inquire at another Dealership.

HarrisonG

Sep 29, 2016

Thank you for the superb service and maintenance you recently provided to my Honda Civic.I knew I would be in good hands; your staff, from service to technicians, were all courteous, efficient and most reliable.The provision of a loaner car while my car was in service was greatly appreciated as well.Thank you for getting it right!Sincerely,Harrison Goldberg

KARENLSMITH516

Sep 29, 2016

Ray listened to my needs, treated me with respect and stayed in my budget. At no time did he try to talk me into anything more than I asked for. I am asingle Senior and was concerned about being taken advantaged of. Ray and the Manly team were awesome and I am singing you praises to everyone!T hank you for the best experience ever!!!

GINGER.HDS4

Sep 29, 2016

The new Service Dept. is much better and easier for the Customer. The waiting area is comfortable and great new coffee machine with the warm cookies

Tanya707

Sep 29, 2016

This was by far the best experience I have ever had purchasing a vehicle. I recently purchased a 2016 civic and for the first time ever felt like I could trust the salesman who sold it to me; Sergio. Excellent customer service! Not only did I could trust him and have him answer any questions I had, but he also showed me how to use every single one of the features in my new car. Thank you Sergio and everybody at Manly Honda! I'm beyond happy with my new car.

GONZALEZLA72

Sep 29, 2016

They really worked with me to get me a good deal! Love Working with Martin and Julie:)thank you Tom for helping us as well. Good service.

KRISTINATIERNEY

Sep 28, 2016

Super easy to work with the salesman, Wayland. He answered all my questions and was very open and honest. There was no sales pitch, just good collaboration. Highly recommend!

OBEHAPPYNOW

Sep 28, 2016

Jess was very helpful and kind. He explained to me about the oil change and changing the air filter. He also answered several of my questions about service and parts. Thank you Jesse!

4ESTFAMILY

Sep 28, 2016

We had an excellent car buying experience! The salesman, Martin was very friendly, helpful and responsive to our every phone call. We went into the dealership knowing what kind of car we wanted, which helped but we were not certain on the color. We were not pushed to make a decision, we mulled it over and called the salesman the very next day to get everything in motion. On the day of dealing with the paperwork, the dreaded financial part of the experience, we had another appointment to keep. Darin understood our situation, worked with us, got us out on time and made it very pleasant. Our trade-in was dealt with fairly and respectfully. They understood that letting go of my Mommy Van (also a Honda) was difficult for me. Although it was hard to let go, just today I received TWO compliments on our NEW car. I'd be happy to recommend Manly Honda for an Excellent Car Buying Experience!!!

MICHAEL_BODE

Sep 28, 2016

Waiting room is clean and comfy. Coffee and cookies offered. Good vehicle service and Nick was fine. This form is a bit stupid. Everyone seems to be trying a bit too much.

accord forever!

Sep 28, 2016

Everyone was very courteous. Julie was very friendly, very disarming with her manner. I know she sent the car back for another cleaning because she wasn't satisfied with the way it looked when they first cleaned it - that was cool.

KAREBEAR57

Sep 28, 2016

Irving was fantastic with his service Even though the service department was extremely busy he made sure that I was well taken care of and came and got me when my service was completeHe even took the time to give me some instructions on some of the thing on the car that were giving me troubleDefinitely a 5 star person representing Manly Honda

CiraCarrada15

Sep 28, 2016

So far the best deal ive gottenThomas was very helpful with the whole process! Very good experience Beejan got me the best rate ever by the way

ONEGEAR3619

Sep 27, 2016

Service is good but a bit pricey. My only issue is that they don't keep you history very long and when your in a pinch and really need a favor you're just another customer. I have been going to Manley since around 95. Last month my daughter's 2000 Accords airbag light came on again. 9 months earlier I spent 1k on a new computer for the air bag system. She was home from college for about half a day and they would not squeeze in an appointment so now she drives around with the system not working very well. She is in Oregon. So now I have to get her to take it to a dealer up there and if the computer is bad again there is no warranty. I left the service manager a voice mail and he never called back. I would think that after 21 years of service business and several cars they could have done me one favor.

Honda minivan

Sep 27, 2016

Always a dependable and honest Service Center! I have had had two Honda I desserts and will always use Manly for my serving needs. Service Reps are alway wonderful people to deal with in any situation.

TiffanyE

Sep 27, 2016

I've been having an on going issue (pinging/rattling noise) with my car & yesterday it was finally resolved! I received excellent customer service from Bill Robertson - he went above and beyond to ensure that I was taken care of. It's been a frustrating problem for all to solve, but they did it yesterday!

JCOFMARS49

Sep 27, 2016

Janell was very attentive to the needs of people. Keep her!! She represents your company in a fine manner. We love our Honda Accord. Amen

NapaRandy

Sep 27, 2016

My daughter and I financed a Honda with Manly finance guy Dave Sambad, he was a slippery character from the start, I He originally told us one payment and with the warranty it would increase only $30.00 a month, sounds reasonable? but what he failed to disclose was he changed the loan form 5 year term to a 6 year term, this was a deal breaker, I stepped out of his office, and he proceeded to sell my daughter a warranty that fixed dings too, and windshield and wheel repairs, but after reading all the fine print, it is so limited its not worth the effort, and we might have to pay for the repairs up front and seek reimbursement later! I called to cancel everything and now all I get is Daves double tongue excuses and promises. After a week I learned that Dave pulled my daughters credit 10 times, 3 of the 10 were after the deal was closed, and one that was pulled 5 days later! her credit will plummet with those pulls, I called everybody on the food chain at Manly and received no answers to this practice. its unheard of pulling credit with 10 different companies!!!! Im sure zither CFPB will want to know more about this practice.Ive contacted an attorney that will be checking into a remedy on ruining my daughters credit and unethical business practices. 3 days after buying that car, I bought another at the Jeep dealership in Napa, and the experience was completely opposite, low pressure, transparency , and honesty, I'm a loss for words!

ASKTINKER

Sep 27, 2016

I bought my first Honda at Manly and I've really had the best service all around. Everyone in the Service Department is just the best. I live in San Rafael and and I will absolutely go out of my way to have my service done at Manly Honda whenever possible.

MONTGOMK

Sep 27, 2016

First time with the new car bought at Manley: workers broke artwork in my car and just left it. Second time, some helpful staff, but work on a door handle recall suddenly needed. Why wasn't I notified by email? One hour diagnostic scheduled on another part turned into all day. And there was corrosion in the doors! Then the door lining wasn't snug to the door frame, and I can't fix it unless I take the whole thing off. Now, I need to go in yet again. Plus, And without my permission they changed the license plate holder to a message I don't want-- a silly thing, but not one I wanted. Ask, will you!?! Who is doing quality control on every aspect of the job? How can I recommend you when you keep disappointing me?

CivicloverSI

Sep 27, 2016

Ted was awesome. I was greeted and helped promptly. I was only there for a minor service, but was treated like a VIP. I will be back for all of my service needs!

Flavio707

Sep 26, 2016

He was a great Spanish and English speaker and helped us through out the whole progress of getting my new car . He is a great guy

MORGANB0

Sep 26, 2016

Very nice staff, I felt welcomed and did not feel like was being "pushed" to buy the car. Most importantly the staff was kowledgable and gave several options on which cars to buy. I highly recommend this place to anyone looking to buy there new car.

adam123

Sep 26, 2016

Awesome service... I felt like I got a great deal and was wowed by the extra detail work he did to the vehicle. I would highly recommend Tom and glad you are associated with the Costco program

DHEAVY

Sep 26, 2016

Over the past few years I've bought several Hondas at a number of dealerships, none of which have equaled the excellence at Manley. Chris Foy and Lindsey Davis really went out of their way to assist in my purchase of an Accord Hybrid which by the way turned out to provide me with a 58+ MPG first tank refill. Thanks guys.

Patty Lewis

Sep 26, 2016

Julie was a very high energy and efficient person to deal with. She provided Excellent service and follow up. When it came to finance, I didn't feel that the contract was fully covered. In fact, I called the following day to convey my concerns. I was contacted and the details were explained. I think my main complaint was with a voice mail that I received from J. D. the General Manager. In that message, he stated that Manly was currently in need of used CRVs and that the "value was currently above market value", and that it was possible that they could give me a good deal on another Honda. I purchased a 2013 CRV EX-L on 6/2/2016 for $25,000. I put $5,000.00 down and financed the remainder. Long story short, I got a new 2016 CRV-Touring. I was given $20,000.00 for my trade in. That was actually $5,000.00 less than I paid. I don't consider that above market value since the KBB shows the value at $20,000.00. Granted, I did not need to go for the deal. It was my decision, but it ended up costing me in excess of $5,000.00 out of the gate. I love my new car, but I don't enjoy a "come on" to get me to the dealership. I suppose I should have checked the value of the 2013 CRV that I originally purchased because I believe that I paid too much for it.

MirMac

Sep 26, 2016

My visit was quite streamlined, efficient, and I especially appreciated the shuttle service which was tailored to my needs regarding timing of my car work.

honda guy

Sep 25, 2016

Chris Foy....great salesman...would send others his way...He understood my style of buying a car and did a great job..thank you Chris

csavala

Sep 25, 2016

Buying my first car on my own was very stressful. Having Mike and Ray take me through the entire experience put me at ease. I didnt feel alone at all. They did everything they could possible do with my almost impossible situation to get me approved and out driving my new car within a couple of days! Dave in finance also made that final part of my experience so easy and stress free. I would never go anywhere else to purchase my next vehicle. I am forever grateful, They have a lifelong customer!

Jeff Shao

Sep 24, 2016

We bought a CRV a week ago. We decided to purchase a CR-V at Manly Honda mainly because the pricing is always the lowest in Bay Area. Cory was very helpful and suggested if we could decide on color he can get all the paper work ready in advance and detail the vehicle for test driving. Since we have very much determined what we want, the whole process, including financing, took about 2 hours, and it was very smooth. Cory arranged the car delivery the same day so we got the car in the afternoon. I believe Manly Honda has worked hard to streamline the purchase process. If you are a well informed and determined buyer, it is going to be a easy process with no hidden stuff and tricks. Both Cory and Milan are professional, honest, and courteous.

backontheroad

Sep 24, 2016

Repairs were done an hour earlier than promised and $30 less than the estimate. They fit me into their schedule on a very busy Saturday. Bill Robertson was very knowledgeable about what might be the problem.

Jennifer Luong

Sep 24, 2016

I was desperate to get out of my 2015 Honda Civic EX. I went to Hansel Honda and they weren't close to meeting my expectation. I left and called Manly specifically looking for Big Mike. One of my ex friends recommended him to me a while back and I did some research on Hansel and Manly and saw people raving about Big Mike. He knew that I was extremely unhappy with the Civic because of many horrifying reasons. I dealt with three salesmen and one finance manager who didn't want what was best for me (screwed me over) in the past for the last two cars I bought from Manly. After those horrible experiences, I felt like Manly as a whole was out to screw people over. I was wrong because the last time I was at Manly, I encountered genuinely nice people that I didn't get the chance to meet in the past. Big Mike, Paul, Milan, and Cyril went above and beyond their very best to get me into the car that I knew I was going to be in love with and eventually PAY IT OFF. Now, I drive a 2017 Honda Accord EX-L and I can actually consider this car to be my baby.Please whatever you do, go to Big Mike for help! He will take care of you. He's not a selfish guy. He cares about your well being. He'll help get you into a car that you will love for the rest of your car's life. He is NOT pushy. It's your happiness over his commission. To top it off, he has a humorous (professional about it) and sweet personality. Paul, Milan, and Cyril don't treat you as a transaction. They'll treat you as if you're their friend and they actually WANT the best for you. For service, please have Nicholas Hatch help you out! The rest are awesome but Nick always went out of his way for me.

DMeister

Sep 23, 2016

This was a very pleasant transaction. We traded in two Hondas (both purchased at Manly) for the new CR-V. All the dealings were handled professionally and timely.The delivery of the new car was done nicely and the car was immaculate. Sean went over all the details of the workings of the vehicle AND even assisted us in driving the second trade-in to the dealership.All in all -- a very professional interaction and we are satisfied with NO buyers remorse.

Chuck & Liz

Sep 23, 2016

From beginning to end, our experience buying a new car from Manly Honda was great. The price quoted through our internet inquiry beat all others. We were contacted by Renea Guerrero, who was always pleasant and helpful. There was no pressure to close the sale and when we were ready, Renea and Milan helped us work through all of the details of the purchase. We are very happy with our new car and very satisfied with our buying experience at Manly Honda. Next time we're in the market for a car, we'll be back.

JBNUNES

Sep 23, 2016

I want to thank Beejan, Sean, and Justin for creating a clean, pleasurable, efficient transaction when I traded in my 2008 Accord for a 2016 CR-V. Seamless!! I love it!!Thank you!John Nunes

SARAHSOLORIO78

Sep 23, 2016

Julie went to bat for me with the big guys to get me the lowest monthly payment with 0 down that I needed! I have three kids and we're saving to buy a house so price was my main concern. I checked with dealerships from Sacramento to Santa Rosa and Julie worked the hardest for me and really wanted my business. She also stayed late and had her dog sitter keep her dog over night so she could finish the deal with me. What a gal!

KILKENNY27

Sep 23, 2016

Our experience was pleasant, no pressure and very informative. Representative spent time with us and was willing to show us all options. The warranty package interview was informational and no pressure. We purchased the warranty on the merits of the offer.

JEREMYSLEBEAU

Sep 23, 2016

I felt very comfortable and happy to buy from him. The car needed a couple things. It took a while to get it together later but one P 2 got on the project it moved along very well. They did good work. once they got the manager on the job it started to actually happen.Thanks guys!

Heidi Garcia

Sep 23, 2016

I was extremely pleased with my car purchasing experience with Metin Lus at Manly Honda. No pressure, very informative, and great follow-up with my questions. When I picked up the car, it had a huge bow, Metin certainly went the extra mile!Upon picking up the vehicle, Metin took the time to show me all options, introduced me to the parts department, and most importantly, how to operate all the bells and whistles on the CRV.

JUNE.XN

Sep 23, 2016

They have many models in stock so I test ride 3 different cars before making my decision. They offered a great price and wonderful customer service.

alisonearl

Sep 23, 2016

Bill Robertson is an outstanding Service Consultant at Manly Honda. I have worked with him for years, and Manly Honda shines from his authentic presence with his customers, and his keen ability to explain the Service performed. Bill has always gone above and beyond what is needed in a very timely and efficient manner with his entire team in order to provide excellent service on my car. I trust him, and I feel a great sense of relief knowing that my old Blue Honda is still running great!! Thank you Bill Robertson!!

Zechariah

Sep 22, 2016

Bill Robertson and his customer service team went above and beyond in getting my Honda serviced quickly while making me as comfortable as possible with thorough explanations and various amenities. Bill Robertson is a top notch person and I hope to be as awesome at my job as he is at his! Thank you Bill and team!

LINDAWILDSBELTZ

Sep 22, 2016

I bought my used Honda CRV from Manly Honda about 6 years ago and have returned there for service many times. I am guessing about 20 visits because I do routine maintenance and will not go anywhere else. Then there are things like brake and tire replacements and those inevitable repairs. Never a bad customer service experience. The most recent visit was to have a seat belt component replaced because an indicator light warned me of a problem with my airbag/restraint system. Yep, naturally right before a long road trip planned for the upcoming weekend. I received a prompt appointment. Ted Krupinsky (he and other service folks at Manly have the best "carside manner" I have ever experienced) and a service person found the problem right away, the part came in early next day, and this particular repair was done at no cost to me. I enjoyed a fresh baked cookie and coffee (a mocha espresso, no less) while I waited in their comfortable lounge, turning down the shuttle service this time, even though the driver immediately asked if I needed a ride. I know where I will be purchasing my next car when it is time.

Lindsay

Sep 22, 2016

Both Julie and Martin were extremely helpful. I felt very comfortable buying my first new car (white Honda Fit) here and I'm just so grateful Julie was there to help me through everything. She's so awesome. Whenever I purchase another car, it will be here! I had such a good experience! There was another man that assisted with the financing and his name escapes me but he was amazing! I was in a hurry, which I didn't want to be while buying a car, but he explained everything to me as quickly as possible and got me out the door still feeling informed and super happy! Please give him 5 stars! Thank you everyone at manly!

ALEX

Sep 21, 2016

Everyone we worked with was super friendly and they have a lot of used cars to choose from. Prices were decent. Overall a good car buying experience.

Tracey

Sep 21, 2016

Thanks to the Manly Honda service department, my CR-V is still running strong. They have never given me any reason to doubt the quality of service I have received over the years (100,000 with my last CR-V until it was totaled and another 100,000 plus on our Odyssey). Thank you Dave and your trusted mechanics at Manly.

MTYMEG

Sep 21, 2016

Great service from Bill Robertson, who always explains pricing, info about the work to be done, and asks if there are any other questions. Then the service tech found a broken tire pressure monitor and replaced it and still came in within the estimate. We have been bringing three of our Hondas here for years and have always been impressed with the quality and pricing of the services, the helpfulness of the service advisors and the care you take of your customers. Also, your tire prices were lower than some of the tire stores. And your coffee and cookies are pretty darn good too. I almost always wait for the car....in the most comfortable, service oriented waiting room around. You even maintained this quality during construction!

FLOAT1968

Sep 20, 2016

The appointment began on time, and Nick was helpful, professional, and answered all of my questions. Thank you, Manly Honda for a solid first service for my new vehicle.

DIANEGEORGEHAIR01

Sep 20, 2016

My experience with Manly has been great every time I have come in. Dave, the Service Writer, was helpful and cheerful. I will stay with Manly Honda forever. Sincerely, Diane George.

WillH

Sep 20, 2016

I had an decent (although it took 4 hours from the time we picked out the car) overall experience here, The sales team was honest and did their best to keep the process moving, it was low pressure. I had explicitly asked to be financed by my local credit union and they said that was no problem. The finance manager tried to sell me the warranty after I had already turned it down, he claimed it would only increase my payments by $8/month and failed to mention that would be with 72 month financing instead of 60. I spotted this and declined once again, all seemed well. Ten days later I recieved a phone call from a major bank saying they were carrying my car loan, not the local credit union I had requested. This is an illegal process called steering. Michael in the finance department has yet to return my calls, or to address the issue, I wouldn't recommend working with him.

ESMERALDASANCHEZ43

Sep 20, 2016

Estoy muy agradecida por todo lo que hicieron por mi carro. Hicieron muy buen trabajo y mucho mas de lo k esperaba . Son muy amables y hasta galletas recien horneadas y cafeSolo puedo decir muchas gracias y k seguire llevando mi carro a manly honda

OKATIEOCO

Sep 20, 2016

Came in for scheduled maintenance; however a nail was in my tire. It was replaced quickly for a fair price. Thank you for a job well done.

yhaelmatt

Sep 20, 2016

Mr. Thomas Larson was very patient and to helpful during our visit, very knowledgeable about the cars and he showed us all the features of the Accord.

GillianW

Sep 19, 2016

From just looking to SOLD! Neil Stanley was extremely helpful, friendly, and knowledgeable. I bought this car from 325 miles away when our local dealer declined to match prices. Neil kept me informed and explained each step of the process. He even assured delivery of the car to my house! Neil answered all my questions, some of which probably bordered on paranoid (after all...I'm 300+ miles away AND had the local dealer "suggesting" there would be a catch!) but the prices were real, the service outstanding, and the experience top-notch. Neil matched local prices on paint protection (my cat jumped up onto the hood of my car and was immediately ejected....incredible testimony to the usefulness of THAT accessory!). Tom in finance was efficient and wrangled a great loan rate for me, explaining options around service contracts and allowing for even more questions. The whole deal was done over email, text, and phone and could not have gone smoother. Thank you Neil, Tom, and Manly Honda!!

HIRSHKENWOOD

Sep 19, 2016

Sitting area was too full and less than comfortable. Operation efficient, maybe too much so. Shuttle employees helpful. Service person good, but talks too fast."

Meghan

Sep 19, 2016

I took my Civic in for a regular service and was totally impressed by the staff and service at Manly. They were quick getting me checked in, thorough with my options, and tremendously friendly. Their free shuttle got me to work and back while my car was serviced and the price was far less than I expected. I won't go anywhere else!

grisanti

Sep 19, 2016

The people at Manly are the best, courteous, friendly, and professional. The waiting area is comfortable and has adequate WfFI. It was comfortable and relaxing waiting for my vehicle to be serviced.

LOSAYALA

Sep 19, 2016

Ash and Dave were friendly, helpful and courteous, They tried to make our experience at this dealership positive and supportive. Thank you for your time. We love our new car.

LUCCA747

Sep 17, 2016

Very helpful any Friendly staff. We came in for service on our accord then asked about the Fit. Service employee called someone from sales to help us. Sales employee showed us the Fit. No pressure to buy. Very pleasant experience.

Pascal Guerlou

Sep 17, 2016

Just dealing with Neil, who was so helpfull and efficient in all the matter.he did a great job for us for lease our car. all was done in time.

LUISYMARLEN28

Sep 17, 2016

Thanks to Dough that help me out with the problem I had he immediately offered me his help and took care of the situation I was great costumer service and that talks really good about Manly Honda great job Honda for employing people like Dough

EWALT4

Sep 16, 2016

Very pleasant to deal with. Worked hard to get me the right car and financed at a rate I could afford. I will buy another car here.

RAINBOW3

Sep 16, 2016

Took the car in for a routine A1 service with lots of coupons. I received minimum paperwork with no explanation as to the details of the charges or what the subsequent "add ons" would be. I indicated that I didn't want the Manly Advantage because I have AAA roadside assistance but I was assured that it was "free" only to see that it was included on the bill for $7.95 and it was explained that this was to offset the costs of labor that you do not charge. The salesperson rushed through (I get that you're busy) and mumbled something about engine conditioner but no indication of the cost as he whisked the paperwork from the printer with his back turned. I apparently signed paperwork that said that I received a list of operations to be performed but that was whisked away too and never given back to me. I asked about the coupons but was assured that the coupons would be combed through for the best deal and taken off the bill at the end. Thinking that this would result in some good savings off the $81.60 charge for an oil change and free airbag recall service, I mistakenly signed off; my bad, never again. The high cost was explained as haz waste oil charges and taxes. The coupons saved me $9.72. When I went to pick up the car, I was given a bill for $78.85 - it included 19.38 for the engine conditioner, and $7.95 for the road side assistance. Also, on the bill was my "consent" to receive texts, which I did not want. I rescind my authorization to receive texts. Please do not send texts. This is the second service where these cloak and dagger deceptive tactics have been used other Manly salespeople who serviced the car on prior appointments. They were the same guys who helped previously when you were in the old building. At that time everything was up front and clear and printed out. Coupons were attached to the receipts. Oil changes used to cost $40. I understand cost increases but getting them by offering free roadside assistance and then saying it was added to offset labor costs? Not sure that is even legal. There must be a lot of pressure on these guys from management to make these add on sales and to not tell you what your savings might be. Perhaps too busy to go through it with you - not good customer service. True I can be much more careful next time - twice burned. Skip the car vacuuming - I don't want it - it's just more in overhead costs. I can add oil conditioner cheaper than you sell it to me. Lots of staff roaming around in a new layout that is not conducive to customer service. I rate customer service a zero not because of the salespeople but because of management's direction to staff on how to handle customers. Making money is fine but doing it in an underhanded way is not. I am very very disappointed. We are considering taking our business elsewhere.

Wendy Whitson

Sep 16, 2016

We have owned Hondas (as many as 4 at one time) for the last 15 years and have always had them serviced at Manly. Over the years, we have worked with most of the Service Reps and they are all wonderful but Bill Robertson really goes above and beyond. On numerous occasions, I have sent my older teenage children in with their cars and trusted Bill to take care of them. He always gives us clear recommendations and thinks about how he can make our experience both convenient and affordable. When I was ready to replace my 10 year old Honda Pilot (220,000 miles), one of the main reasons I chose to buy my new Pilot from Manly was because of the incredible service I have gotten over the years from Bill. I deal with a salesman once or twice a decade but I see the service staff on a regular basis. Bill and the other Manly reps keep me coming back.

LARRY_BIRCH

Sep 16, 2016

A. I made an he appointment and gave my email address for a conformation that I never received. I explained that the reason I needed was that the clove box was broken and parts were rattling around in the box itself.B. I was driving by one day and stopped in to double check my appointment time & Date. The girl searched and found that the girl had miss spelled Larry as Lary. The person fixed it and I received my conformation.c. On the Day of my appointment I was there 15 minutes ahead of time and was told to have a seat and someone would be right with me. I waited an hour with no contact from anyone. Finally I was engaged by someone and he did not even know what the issue was. I had to start all over again and reschedule a meeting at work as I had been there so long. D. I had to wait again to here we have to replace the box which is what I had told them when I called them the first time (parts rattling). E. I have now waited almost two hours only to hear that I was correct and it needed to be replace.F. I was then informed that they did not have the part and I would need to come back the next day as they could not get the part until then. By now I am livid. G. I then found out that I was on a recall for a software update as well as the box replacement. I said keep the car and give a loaner and call me when it is finished and that I would return after work the following day to pickup the CRV. H. The guy then issued me a vehicle and told me I need to add fuel to the car on my return(I found this offensive but agreed and I left. On my return the guy at the return desk asked me did I return it it full irritating me again. I said yes but did not argue with him as this is the problem of Mr. Manly in my book. What I wanted to do was say I will not charge him 2 round trips and and 3 waisted hour of my time at 50 dollars an hour if he was willing to forgo the 5.00 in gas for that is what I wanted to say but Mr. manly was not there.I. Lastly I gave you 2 stars rating as the 1 for the girl who found the mistake on my appointment and 1 for the replacement car which was very nice. Next time I will think twice or three time before buying at Manly and shoot down the highway back to Hansel Honda.

ASHLEY.MUCCI

Sep 16, 2016

The people that work at manly honda are amazing! The easiest experience i have every had do to perfect customer skills. They got me in and out with everything i wanted and needed, and now i have the car of my dreams.highly recommend going here. Darin and Martin were amazing!

JBNUNES

Sep 16, 2016

I have had the privilege to work with Manly Honda over the last five years since we moved from the East Coast. Because of the excellent care we have received from the service department, when it came time to purchase replacements for our older vehicles, we did business with Manly Hyundai and Manly Honda because we knew they would take care of us and our cars.Thanks for your commitment to excellence!John & Berenice Nunes

LAURENCAPRICE

Sep 16, 2016

There was an unexpected repair that came upon my car during a maintenance visit and instead of slapping on another $600 charge they took care of most of it and only charged me $100 as a deductible. We were thrilled!

NICHOLERIVAS31

Sep 15, 2016

We bought our brand new Honda Accord and we couldn't be happier with the experience that we had. Although they would not give us anywhere near Kelly Blue Book on our trade in, we decided to sell it to another dealership that would give us close to KBB other than that this place was awesome! Chuck was really nice and when we showed up late Sunday night to test drive the car the first time he didn't mind taking us out. We came back the next morning and bought the car! Dave in financing was extremely nice aa well! The whole team was great to work with! Thanks!

THEKWANFAMILY

Sep 15, 2016

I brought my 2005 CRV in for a passenger air bag recall. I received the car back with scratches on the dash board, If this was a newer car, I would be very dissatisfied with the recall service.

GARY.SENNEFF.B8I7

Sep 15, 2016

This was the normal b-1 service along with the passenger airbag recall. All went well. Before I left I went to the showroom and found only 1 car for sale on the floor (along with the early model little Honda). I had wanted to look at the new models but the showroom was empty. I purchased both motorcycles and a little orange station wagon from the Santa Rosa Ave location in the mid 70's. Since then I have purchased 8-10 Honda's from the Manleys.

VLou59

Sep 14, 2016

I have been considering purchasing a new vehicle for quite some time. I've had an older Accord for many years, but with the people I worked with, I felt like it was OK to make a change. Sean was very courteous and considerate for my needs. And Chris was helpful towards making me comfortable with my choice as well. Sean was very knowledgeable about the vehicle and thoroughly went over it all. As well as offering to do it again if I needed to come back. I will surely be recommending this group to all my friends. I love my new Honda Civic!!

DBEL0

Sep 14, 2016

Hawaiian Mike walked me through the process of buying my Honda SUV from my initial inquiry on line all the way through the lending process and choice of SUV. He and partner Ray were extremely knowledgeable and efficient with helping me to find the right car, the best financing and made sure that I had a car to drive home while my new SUV was serviced. These two men were simply the most dedicated and courteous sales staff that I could have asked to help with buying a vehicle. I plan to rely on Manly Honda for all my family's car needs in the future. Manly has the best sales staff in Sonoma County. Both Ray and Mike spent time working with me to ensure that I was able to get the SUV that I wanted with the best financing terms offered. I will return to Manly because I know that I am sure to get professional assistance with servicing my SUV and with the purchase of any vehicle that I choose. Thank you both, Ray and Mike for making the process of buying a new car the friendly and positive experience that it was.

whydoIneedascreenname?

Sep 14, 2016

I had my Honda in for an airbag recall issue. I arrived 10 minutes early for a 1000 appointment, was directed to register with a "customer care" representative and told I would be called by the next available service writer (looked like there were at least 4 of them). I then sat around for 40 minutes before the service writer had time (and it sure LOOKED like none of them were all that busy between 1000 and 1030). This was rather similar to my last visit to this dealership's service. Manly really needs a much more efficient intake system. I do not feel this was an employee issue - more of an organizational problem. I would like to complement Patrick from parts who went the extra mile to help me with a part need.

Susan4411

Sep 14, 2016

I bought two cars on the same day. This was unexpected and I needed a lot of help. The people In the upgrade dept (Beejan and Justin) made the process easier and their follow up has been excellent. I would definitely buy another car there and recommend it to my friends.

GSA.SEBASTIAN

Sep 14, 2016

The customer service was excellent. I appreciate the communication is was first class. Only feedback I have is that not all recalled parts were in and there is no way to notify me when the parts arrive. I have to call in daily to see if parts are in.

claranatalii17

Sep 14, 2016

Rolando made it so easy to buy my first car and he was very helpful. I would definitely recommend this dealer and this sales associate. Over all an amazing experience!

Buffey W

Sep 14, 2016

I came with a pre-approved loan via my Credit Union and told the sales rep, finance manager and the closing finance person this...after hours of paper work to submit another application each of them said "oh you're already in the CUDL". None of them knew how to process my DMV exemption - so I was charged the license fee anyways of $341; although I do live on a Native American Rancheria in Mendocino County. Final blow was when I was told that I could not have the car until my bank made payment to Manly Honda because I live on a reservation. I was surprised! They said because of a few bad apples it ruined it for all of us on the reservation and that this is Mr. Manly's policy for reservations. Best part was when I was offered the opt out portion of the deal...meaning I could change my mind for a small fee after a couple days. Really! I wouldn't even have the car for a week! By the way, I'm a County employee in Human Resources, Tribal Council Member and will make sure to tell everyone I know of the treatment I received from Manly Honda. I've already told my co-workers and supervisor who all were shocked and said that's discrimination. I do want to say your salesman, Mark was professional and helpful through the entire process, even though he's never sold a car to a person on the reservation; and your guy that delivered my car was knowledgeable in the process of completing the sales tax exempt form - which was not completed by Manly Honda.

TWO.SUE

Sep 14, 2016

The service was finished faster than they estimated and the staff was very courteous. I did hear that the time slot was overbooked which I don't appreciate nor did the customers who had to wait.

Willie G

Sep 14, 2016

I had an error come up on my 2016 Honda Pilot Elite come up day 3 of owning it, 253 original miles. I pulled up to the service department and Hirmin took great care of me. He understood my frustration on the purchase of a $47,000 car 3 days earlier and already with an error code. He put me in a loaner and told me that he would do everything in his power to make sure my car was fixed the next day.I reached out to Sean via text message and he responded quickly and was at the service department to help understand wast the issue was, and he too made me feel at ease and said to not worry, they would get things worked out and fixed. My car was ready the next day and I was back on the road. Hirmin and Sean stepped up and took care of me. Very professianl and I even was able to me the technician that worked on my car, I believe his name was Thomas, he told me everything he had done and that I should be good to go. Thanks again guys.

HERRERAJENNY10

Sep 14, 2016

Received a phone call bsck from Nick, and he was very positive. Told me that my car was going to get fixed and didn't scare me away with a big price I would be having to pay. He knew exactly what I was experiencing with my car. It felt good that I was going to be taking my car into good hands. And that he wasn't just trying to make a sale off of me. Manly was really kind and provided me with a shuttle to school. Everything was fast and very thorough. Their staff was very kind to all of their customers.

JESSE.PAGULAYAN

Sep 14, 2016

Doug Eccles was the dealer that helped me buy my first car; he is an excellent representation of the fantastic service at Manly Honda, and I recommend both him and this dealership 100%!

len.hirschi

Sep 13, 2016

I recently had our 2014 Pilot in for a routine oil change and tire repair. Bill Petty was the service representative and did a superb job!

jacquelinenugent

Sep 13, 2016

While the experience was long at nearly seven hours, my salesman Thomas Larson was happy and pleasant, well informed, courteous, and eager to answer any questions I might have. I also appreciated that Thomas had the car detailed as it had about 180 miles of use from test drives. I did feel a bit pressured to buy the Zurich Shield policy by the finance manager, Dave Sambad. I had been there for about five hours by then and was worried about all the potential problems I could have with the vehicle and I was too quick to sign. Still, it was the best experience I have ever had at a car dealer.

KMANTELE

Sep 13, 2016

I brought my new 2016 Honda Civic in for its first LOF and also had a low tire issue. The service guy found that I had a nail in my tire so they were helpful in discovering that for me as I was about to go on a long trip.. Service and staff were very polite and helpful.

car shopper

Sep 13, 2016

stated above, I felt they were looking out for my best interest. I also enjoyed that they seemed to enjoy their job. I don't like the idea that I am required to enter something in this box!

Lisa M

Sep 13, 2016

I bought a new Honda Fit over the weekend, and had a very nice experience. My sales person was Neil Stanley, and he was great. Super nice person, and I appreciated that it was a straightforward, low-stress transaction that netted me the car I wanted at a price I can manage. I care about the reliability of my vehicle but not so much spending a lot of time or energy procuring that vehicle! I think Neil could tell. :) Buying a car is a lengthy experience, but Neil shepherded the process, always keeping things moving and keeping me updated, even finding a way to reduce the amount of time waiting to see the finance person. I'd been thinking about this car for a year before buying, dreading visiting the dealership, but Neil made it painless.

MARYJO.KULP

Sep 12, 2016

Knowledgeable staff. Went out of there way to meet my needs. All were very easy to do business with. Based on my sales experience, I will bring my new car to Many for service.

JBELDING1

Sep 12, 2016

I have used this dealership for service on my Hondas for almost 15 years and everything has been great. I recently had my passenger side recalled airbag replaced and it was done in less than an hour which is great. When I got home I noticed white plastic shredded debris on the passenger floormat as well as a white pasty substance on the dash. Whoever did the job did not clean up after doing the replacement. This has never happened before and I was disappointed.

LOMAS1946

Sep 12, 2016

very efficient and polite. Couldn't be better Got me out in a timely manner Thank you I shall return. I particularly liked the amenities in the waiting room

Irma

Sep 12, 2016

My experience when buying a car has always been a frustrating and lengthy process. This is the first time that I left a car dealership feeling satisfied and happy with our purchase. We recently purchased a new HONDA CRV EX-L at MANLY HONDA in Santa Rosa. The customer service there from all levels, from the internet manager, sales consultant, floor manager to finance was EXCELLENT. All the staff, especially our sales consultant, Cristian Saldana was knowledgeable as well as patient in explaining options available and ensured that our needs were met. This whole process was done in a fast and timely manner. Although we came in to the dealership about 7:30 pm, they were able to get us out at a decent time with our new car. I would definitely recommend MANLY HONDA for a great and hassle free car purchase service!

RSCHOFIELD8703

Sep 12, 2016

THE FINANCE PERSON WAS VERY PUSHY AND WOULD NOT RECOMMEND HIM.SERGIO DID A GREAT JOB. I FELT THE TRANSACTION TOOK TOO LONG. WE HAVE A PILOT WILL BE SERVICING NEXT WEEK

JAKLINGH

Sep 12, 2016

Several months ago I spent over $400 to change brakes & fix the problem, but the service guys changed the brakes but did not change the brake oil. All these months I had problem with brakes & did not have time to ho back. On the previous visit my husband ask them to fix the problem, they said we have to pay over $100 to change the brakes oil.I am not happy with the service at all.

LORIEKAY32

Sep 12, 2016

Had my Odyssey in for its regular service and found out that it needed some other services. This was a return visit to take care of a couple of those items. The customer service was excellent as usual. Service advisor extremely knowledgeable and helpful on planning the services needed for my Odyssey.

MAR-EAGLERB

Sep 11, 2016

Good attention to costumer service but if you don't check what is being done to your vehicle they just don't do it and charge that service, in a oil change service they offer a tire rotation for extra cost which they didn't do until I return and ask why.

KimM352

Sep 10, 2016

Tom Larson was so great. He spent time late in the evening to get me the exact color and fully loaded HR-V that I wanted. Then he made sure it was delivered and I picked it up there very next day. Tom guided me through the whole process and told me what was happening step by step. He was on top of things for sure. He made sure to answer all my questions and showed me all the bells and whistles in my new car. He was very nice and made me feel welcome. He was not pushy at all. He said he'd be there for any thing I needed after the sale as well and I believe him. I would definitely recommend Manly Honda and most definitely recommend going to Tom for your next vehicle purchase.

MLROWELL

Sep 10, 2016

I traded in my Honda Civic at Manly because they have a great (undeserved) reputation for customer service. I bought a Hyundai Elantra. Three months later, while serving to avoid a collision with an at-fault driver, I popped my driver side front tire. At that point, I discovered that certain models of Hyundai come without spare tires. No one had discussed this with me at the dealership. I did not know a car could be sold without a spare tire. The manager's response was, in effect,the car was sold as-is. I will never go to Manly again. I cannot believe a dealership would knowingly sell a car that does not include a spare tire without informing the buyer. Unbelievable.

PurpleFrog

Sep 10, 2016

I brought my 2012 Odyssey for oil change and 60K service, plus a concern about the front brakes. Bill showed me the options from a menu of services and was honest about what I really needed to get done. Later when we talked on the phone about the brakes he said the required service on the rotors could wait until my brake pads need to be replaced. He also told me about a seeping leak and assured me that could wait as well. I felt like he was honest about what needed to be done and didn't use any scare tactics to get me to opt for more. Easy to reach and stayed in good contact. I appreciated the inside being vacuumed.I do wish loaner cars were available at no cost for service that will take a long time (more than 2 hours) as they do at Freeman Toyota.

jkojongian

Sep 9, 2016

The moment you deal with the individual to the end of the transaction, they really take care of me and to satisfy what I need and what I am looking for.Outstanding service and handle customer issue very well

Madmen105

Sep 9, 2016

I purchased my baby here 2 years ago and it's always been great experiences from the beginning. The level of excitement and professionalism the team here brings for all the times I've bring her in for check ups, for services, for just any questions I have, always keeps me hopeful that customer service is absolutely their #1 priority and achievement. It always seems busy and everyone running around, but there's always a good buzz in the air so I've never been disappointed. And thanks Jess, for going above and beyond for helping me through my experiences! See you all next time!

JASMINE.EGAN

Sep 9, 2016

So polite and aware or my needs. Felt well taken care of. They kept me informed on the status of my car the entire day.

JMDTHEMAN

Sep 9, 2016

Service was fast a great. It is a very nice facility with plenty of room to wait for vehicle. The coffee machine is the best part!!!!

JKPAVEL

Sep 9, 2016

Because that I the way that I feel. It seems that you should be able to cut down the wait time after the check in.

petkell

Sep 9, 2016

Thomas Larson was our guide and facilitator in our search for a good used crossover vehicle. Throughout our visit he was generous and gracious with his time and expertise in meeting our needs and requests. We did not expect and could not have wished for any greater service and attentiveness.Tom Henschel, our finance person, was very competent and responsive and we felt confident in his financial guidance. All in all it was a really good and stress-free day. Thank you for a very pleasant experience with a very big purchase.

Christineajuarez

Sep 9, 2016

My name is Christine and I am a mother of 2 wonderful energetic little boys. I desperately needed oil and a filter for my Honda. Patrick was a blessing, he went far beyond what I was expecting. Thumbs up to you Patrick and thank you so much for all the help.

Elli99

Sep 9, 2016

Cory McMurray made buying my new CRV a wonderful and seamless experience. Thanks so much for putting together a great deal, finding exactly what I wanted and organizing delivery to my house. I never imagined buying a car could be this easy. I'm sincerely thrilled!

jeffreyiamme

Sep 8, 2016

my new crv was delivered clean and ready to go. the sales team sat with me and explained every control of the vehicle and assisted with pairing my iPhone and making sure i was comfortable with everything.

ABEEZER

Sep 8, 2016

Very friendly staff who help anywhere the can. Service people not pushy. Work on car took longer but I was offered a loaner which helped me get back home with a car.

KJAMESCJR

Sep 8, 2016

Great service, got me in within 24 hours. Fixed the problem with my car as well as scheduled maintenance and done on time. Everything I've come to expect from this great service dept.

LUMALISSA

Sep 8, 2016

This was my second car buying experience & I was very apprehensive after my first. Renea made it a nice, stress free & clear car buying experience. She was awesome the whole way through.

YAEGER.LA

Sep 8, 2016

The service seemed good,but it was expensive. The strange thing was I felt like they were trying to sell me a new car. A customer service person came to talk to me while I was waiting for a ride. She said I could upgrade my car for the same monthly payment. When I said I planned to keep my car for many years, she said if I started having problems with my car they could help me get a new car. My car is two years old!

Teela Lopez

Sep 8, 2016

The environment was very friendly and pleasant Julie Dormire was more than helpful and went above an beyond her job. Brian Chock took such great care of us with our new slightly used vehicle we'll definitely be back to purchase another vehicle. Dave Sambad was awesome I'm more than happy with my experience and great customer service my family received thank you allLopez family

NMUGLER

Sep 8, 2016

Honda Service experience was professional, informative and helpful. Excellent. Enterprise car rental service abysmal. Despite 30+ minute wait, they were unable to provide me with a suitable car. First car was a huge 9-seater van, which looked like a tank to me. I drive a Honda Civic. Second car was a hybrid, (not Toyota Prius which I can drive,) with a kind of turning wheel gear shift that I could not figure out. I was so upset at the long wait, watching customers come and leave in cars, and the seeming lack of remembering that I was waiting for a car that I told them to take me back to Honda. I was very close to tears. There was no apology from the sales staff. In contrast the Enterprise driver was considerate, apologetic and pleasant. When returned to Honda, Mandy and Bill Robertson were wonderful and helped me get a rental car so I could get to an appt, I was an hour late.

TOMMERCO

Sep 7, 2016

AWESOME experience! The battery in my 2015 Honda CR-V was acting up while I was working up north. The reception I received from Hirbin (Irving) was just incredible. No appointment, but he assured me they'd take care of it. And they did! It was such an outstanding experience, I ended up buying a new car. Thank you Manly!

New Owner

Sep 7, 2016

Overall, I had a great experience buying a car at Manly Honda. The representatives were not pushy in the sale process and were very personal. I would and already have recommended the dealership to a friend.

abanders

Sep 7, 2016

Buying a car from Manly Honda was straight forward and efficient process when working with Chris Foy. Negotiating a fair price was a breeze compared to other dealers in the area. Picking up the car was a breeze too and I really appreciated the hands on tutorial of all the new tech and features installed in the car.

strawberryjesse

Sep 7, 2016

My first experience buying a car went very smoothly thanks to Doug. Not only was he friendly, helpful, and patient, he was also able to sell my car to me for an extraordinary price. Fantastic service! Would 100% recommend to anyone :-) Thank you so much Doug! My family and I will forever be grateful.

WILLIAMDORSEY321

Sep 7, 2016

As usual, good service from Dave Ashby and the folks at Manly HondaTook a little longer than I expected, but I know the job was done right.

Marilyn

Sep 6, 2016

Julie and Rolando were exceptional. They went beyond the normal help. They were friendly, answered all my questions, and followed up after the sale. I am very pleased.

RNPMCKAY

Sep 6, 2016

Bill Petty was my service manager, he was very professional and polite, he arraigned for the technical technician to go on a drive with me so he could feel the problem I was describing to him, the problem was fixed and so far all is well

TKINNEY52

Sep 6, 2016

I found the car I'd been looking for (Kia Forte) slightly used and at a great price. I really hadn't planned on buying a car on the day I went to Manley, but there was the perfect car at the price I wanted. The staff made my experience a low stress event from start to finish. They were efficient and I was in and out with my purchase in very short time. I also felt no pressure at any time to buy. I can't recommend this dealership highly enough.

DEBRADANIEL408

Sep 5, 2016

I was amazed it so quick, ones treated, well, these guys were kind and amazing n spite of my circumstances. I was in and out no more than two hours, crazy, right ?Great team work!

dandc7177

Sep 5, 2016

We just purchased our third Honda from Manly. We made an appointment with Jesse Bower to have our Honda Pilot appraised, and to look at new vehicles. Jesse was more than accommodating. He is a knowledgeable, no pressure sales representative. We saw a vehicle we liked, took it out for a test drive and decided to purchase it. The appraisal was completed, our Pilot was traded in and we are now the owners of a new Honda CRV. Thanks for a pleasant experience.

landgkamp

Sep 5, 2016

I appreciate the excellent customer service I received from Neil Stanley, Auto Sales Representative and the assistance from Josh King, Product Specialist. I am very happy with my 2013 Prius.

Eastbaybob

Sep 5, 2016

This was my 4th new Honda, first time buyer at Manly. When it's time for my wife to replace her Odyssey we will be back. Excellent experience. Milan gave me a price, Hassan stuck to it. No baloney. I will recommend to all my friends who are looking for a Honda. And I love the car.

CSTERNAD

Sep 5, 2016

Our new Pilot is the 2nd new vehicle that Sean has assisted us with. The entire process was quick and easy!! No sales pressure - very low key. I really hope he is still at Manly when it comes time to car shop again!

heidigjams

Sep 5, 2016

We live in the East Bay and through our research found the car we were looking for at Manly in Santa Rosa. We called Alina and she promised to let us know if anyone was looking at the car before we got there. She had the car ready for us when we arrived and walked us through everything. She went the extra mile to help us get our insurance policy number since we didn't have a copy in our car. She even watched our 4 and 6 year-olds while we were doing the financial paperwork. Before we left our 4 year-old said, "I love her!"

MISSMARYY

Sep 5, 2016

Pulled up to the service station. Got out of the car and no one was around to greet or help. Saw a worker walking around and just told him what I was there for and he directed me to the check in counter. I had an appointment at 2:30. Got there 15 mins early and wasn't helped until 3. Been to other Honda dealerships and was never this confused.

ELHOSSENI

Sep 4, 2016

I bought two cars from manly honda st rosa I had good experience in thatHowever dealing with the service is the most annoying thing specially that i had the same problem twice with the same person who helped me. I believe his name is Dave He dissaperd from his desk leaving me waiting for my car for a long time. The most annoying thing is that i told him about this first time when they told me that he went to his break without asking anyone to follow up with my car's paper work leaving me waiting long time, and he said" ooh I'm so sorry that will never happen again". I was ok great,but again he did the same thing....!The first time that happend did not want to mention anything in a review but happening twice is to much for profesional service I asked for the manager and there was no manager or gral manager available but there was Paul Ciardiello,and he tried his best to solve the problem but still does not make me feel satisfied cos it does not show how they value the time of their customers.

Honda

Sep 4, 2016

I did oil change and the service was fast and excellent. The employees were very polite and helpful. I will do my oil change next time here. Keep up the great work.

JDSVANDA

Sep 4, 2016

Took car in for recall, service manager was very thorough. Made sure there were no other issues with vehicle and are assisting me in solving one I am having.

dave.visa

Sep 3, 2016

Minimal waiting time upon arrival for my appointment, The service representative was friendly and professional. All work was performed and completed in the time allowed. The shuttle service was excellent and the shuttle driver was friendly and cordial He received a tip for delivering me to my destination quickly. Would definitely recommend Manly to my friends.

SUTTON1000

Sep 3, 2016

Excellent service. Rep very knowledgeable and friendly. Clear communication of service to be done and options regarding how to take care of issues found. I always feel well taken care of here.

DeloachN

Sep 3, 2016

Tony was great! He made the transaction quick and easy. He was friendly and professional. He listened to my needs and took care of them. So happy with my CPO truck!

playhands

Sep 3, 2016

Tom Larson made sure we got to see and, if desired, test drive vehicles we were interested in. He reviewed the features of each vehicle and answered our questions thoroughly. We felt he went to great lengths to ensure we were happy with our choice. We would like to work with him again if we were in the market for another used or new vehicle.

MEVH85

Sep 3, 2016

I decided to go with Manley Honda was due to the fact that they made me feel like I was not just another client. They answered all my questions and helped me choose the car I needed with the financing that fit me.

imscrapper72

Sep 3, 2016

I bought a car on Monday, it was not available until Friday. I was told Manly was such a volume dealership that there were many cars waiting to be inspected. It seems to me that if a car has been purchased, the least the dealership could do was provide enough people to get it inspected faster than four days. Also, I waited an hour to sign the purchase documents. Since the dealership had known for four days that I had bought that car, the papers could have been ready. We have bought several Hondas from this dealership in the past and have always recommended it highly. No more...The old Manly dealership was better, much more accommodating and conscious of customer service. I was told also that there was no pressure salesmanship but two different people pressured without letup to sell me Gap insurance which of course provides very large commissions for successful sales.

yes1192

Sep 2, 2016

From the moment I pulled in I was greeted by a friendly staff who directed me towards check in. After checking in I waited no more than 5 minutes for Ted (the person helping me) to come call me. He was extremely pleasant and made himself available for any questions I may have had. Ted finalized checking me in and then directed me towards Hugo who helped me with getting a loaner car so that I could get to work. Somehow they managed to make it possible for me to get to work by 8:45 when my appointment there was at 8 am! By my lunch time I had received a Text notification that my car was done and ready for pickup. I drove there and was able to pick up my car and drive out in less than 10 minutes. I must say that everyone I encountered at Manly Honda, Santa Rosa was extremely pleasant and efficient! Thank you for the positive expirience!

LONEWIZARD1

Sep 2, 2016

Staff cared about my needs and were very pleasant and helpful. I never felt pressure and all my questions were answered. Thank you very much.

Bennett Valley Tim

Sep 2, 2016

Ted K, my service advisor couldn't have been more communicative or helpful. Although I was in for a routine oil change and transmission fluid change, he reviewed my service history, explained what other services I could/should consider and what ones were not needed at this time and promptly completed the service order. My appt was scheduled online and I was in and out in a few minutes. Later that day, I wanted an extra detail service and texted my advisor and he responded "consider it done" and everything was completed on time/on schedule. Prior to car pickup, I was texted the invoice amount so I had advance notice of the cost, which reflected the customer coupon discount I requested. No surprises. My time at the dealership was minimal and everything was cordial, smooth and efficient.

LHARRISON2

Sep 2, 2016

I always ask for Bill R. He is usually busy but always takes time to help or redirect me, Irving (always smiling) was aware that I waited nearly 30 minutes after check in to see him - apologetic & sincere. Note: no more late morning appts. for me - early is better. Routine service, 60 min. Now I"ll know to go directly to the check in desk first and not the service reps - there should be a sign on the door directing customers to service check in. That way people won't wait to check in with service rep. (they are right by the entrance so it can be confusing) then be sent to the check in desk. There is a system. Good people in Service Dept.

SHRIDHAR.SAHUKAR

Sep 2, 2016

My old lease from Manly was expiring and I was looking for the new car. Manly got me a great deal that no one in south bay could match. I drove from south bay to Santa rosa to pickup the car. All the paper work was done by the time I reached and I drove off with the new car in less than half an hour. Great service.

SCHAUER3

Sep 2, 2016

I purchased my Accord from Manly Honda in 2001 and they have consistently given me excellent service and value. My car has over 200,000 miles on it and still runs great!

JOLISANAVARRO

Sep 2, 2016

Tom is the man!! I had the best experience buying a car because Tom was so professional, personable & showed a great knowledge of his job. I felt right at home with my Salesmen Joe & Ray & overall the best experience buying a car ever!! Thank you Manly Auto for having integrity in a world full of sharks.

SONOMAPATRICIA

Sep 2, 2016

The sales rep we had took extra care of us we did not feel a lot of pressure , and everyone at this dealership is awsome I would totally recommend it to anyone.

TRANDUYSI

Sep 1, 2016

My wife and I feel blessed to know Bill Robertson (service consultant) of Manly - Santa Rosa!We live in Novato, Southern Marin. While there are many Honda service places within convenient distance around here (I even told my wife about this shop that got 5 Stars Review on Yelp), however, the lady would always make the long drive to Manly, Santa Rosa just to have Bill Robertson take care of our cars. Bill's honest advice, good pricing (with additional discount to loyal customer) and great attention to details really won us over. What else? It has been 10 years that we've entrusted our Odyssey and Pilot in Bill's care!

KAZEROONIAN

Sep 1, 2016

Great dealership. Wonderful people. The service was great and everyone was very friendly. The car we got is great. Why does the review need to be at least 25 words? I have nothing else to say. Now I am annoyed.

DAIZYVASQUEZ77

Sep 1, 2016

Employees are very informative about the purchase. Great at explaining details regarding price,vehicle use and anything that has been asked. My wife and I appreciated how the sales associate (Martin Garcia) took his time to show us how to use all the gadgets in the car (Bluetooth,navigation. Etc.)

DRLIGHT421

Sep 1, 2016

I've been a repeat customer for Manly Honda going on 5 years. The service team does a great job explaining the work order and expected timeframe for completing the project. They are willing to accommodate with transportation while work is being performed which was a lifesaver for me with a long, daily commute. They stick to their quote which is reassuring to know you aren't going to be surprised at the final bill.I will continue to work with friendly staff for as long as I own a Honda!

Queen Bee

Sep 1, 2016

I was forced into buying a car. My car had been rear ended and totalled. I went to several dealerships, researching different makes and models. A family friend put me in touch with Manly Honda and I'm so glad they did. I felt so taken care of by the employees that by the end, I drove off feeling like a queen! Seriously. It is obvious that they pride themselves on customer service and while we were talking business, we also got to throw in some laughs as well. Can't thank them enough! And extra thanks for the beats and the special cupcakes, guys! Meow ;)

sibu

Sep 1, 2016

Didn't have any issues getting what I needed. Tim got me what I needed very quickly. I would definitely come back in the future.

YUDIT35

Sep 1, 2016

When the reservation was made, was told to plan 3 hours and was pleasantly surprised at only 1. A laute in the comfortable waiting room made it go fast.

zv

Sep 1, 2016

The service appointment to have the recalled airbag replaced was top notch from checkin to getting the rental car and returning to pick up my Civic later the same day. Bill Robertson, who handled just about every piece was great and during the short period when I had to wait for the rental car pick up there were 2 or 3 employees checking in with me and keeping me posted as to what was happening and letting me know as soon as things were ready to go. (This visit helped me to feel better after having a really bad experience, not service related, due to Manly's attempt to not stand behind the refund of my unused 7-year extended warranty due to the default of the warranty provider, despite my meeting all the contractual requirements for the refund; it took a registered letter to let them know I was serious about going to small claims court to get back what was promised.) I mention that issue since it's what will keep me from returning to Manly for future service despite, as I said, the service visit being excellent. I guess I'd sum it up by saying that the service dept. is great, the original buying experience was very good, but I'm not happy with how things were dealt with when something out of usual flow occurs that would benefit everyone if handled in a fair manner.]]

JM

Sep 1, 2016

I wasnt really ready to be in the market for a new car but my existing car decided it was time for retirement. My husband and I had decided to stick with either Honda or Toyota because of their outstanding reputation. My family and I went to Honda first to look around where we met Justin. We all liked him right away. Great guy, not a pushy salesman, great personality, and very funny. There was lots of laughs and humor during our test drives. Checked out Toyota next. Loved the Toyota as much as I loved the Honda but when it came down to it I loved Justin far more than the Toyota salesman, and if I had to give my money to someone I wanted it to be him. The negotiating was fairly painless. I gave them a number I was comfortable with and a quote from another dealer and told them to beat it, which they did. Justin and I did almost everything via phone so I didnt have to go out of my way, and by the time I was ready to sign the deal it really didnt take that long. Justin was bomb! If you are looking for a car I highly recommend you go see him. I have already given his name out to a couple of people that may be in the market. Good customer service goes a long way. Keep it up and you'll always be busy. Thanks again Justin, you're the man!!

BRITTANY.L.CONYERS

Sep 1, 2016

Just bought my first car with Manly Honda. Tom, Luke and Darren were great. They helped be throughout the entire process and made it very easy for me. Thank so much guys for all the help. Keep up the great work!

MYRAMYRA

Sep 1, 2016

Hirbin,The Best Customers Service,I ask all the questions that I would like to know about my car I had a 3 car Honda's,I purchase my 2 car here already.When is time for services I make sure I go straight to Hirbin he is so awesome,so sweet person and soft spoken alway's smile.Hirbin is a great person I will give a him perfect 10 overall..

nikkic707

Sep 1, 2016

Everybody was so friendly. We will definately come back to buy another vehicle and recommend this place as well. They knew the cars perfect. Thanks

WOODSYB

Sep 1, 2016

Tom made buying a car a great experience. He was straight forward, answered all my questions so that I understood and answered the same question over again in a different way if needed. When I wanted to go for a second ride, his answer was sure lets go right now. He even came in on his day off because it was convenient for me. I felt they were all there to serve their customers and it was a pleasure to do business with them all. Thank you.

SERVENTE

Sep 1, 2016

I had a very good experience with both J.R. and Darin. They were very professional, helpful, knowledgeable, and courteous. .I appreciated that J.R. did not rush me in my purchase, and that he made multiple efforts to get me the color that I wanted. ..

deanandlaura

Sep 1, 2016

No problems everything went fine and,we bought the car that I wanted. I'm t was a much easier transaction with arranging it on the internet first...

JMCCLEEA

Sep 1, 2016

Every step of the process was great. So Easy. They got done early so the shuttle Driver, Larry was able to pick me up early.

CORDESLAURA27

Aug 31, 2016

young salesman was new but always courteous, helpful, and calm on a very busy Saturday. The young mans name was Christian and I cant recall his last name. He has only been there a month. I did not see his name listed below.

JOE JORDAN

Aug 31, 2016

My experience was outstanding. I was so happy to see Hirbin Ceballos. We first met at the Honda dealership in Napa, California. Mr. Ceballos is a true professional!

BRUCEAHLVIN

Aug 31, 2016

I appreciate the direct contact with knowledgeable staff. They engage with purpose and make the service all easy. I also trust Manly Service to do the job with accuracy and skill. A+ rating is my experience.

jus-tini

Aug 31, 2016

We found our used 4Runner online. We came in, had a good time and left with a new vehicle while not feeling pressured to buy.

ROHAN

Aug 31, 2016

This dealership was a pleasure to work with. In particular, Cory McMurray made the entire car buying process smooth. He responded to my emails and calls promptly. When I went to the dealership to buy the car, he went through the paperwork with me very efficiently. Furthermore, he explained the features of my new car very well.

BUZZINDY

Aug 31, 2016

Justin was very attentive to us throughout the process of selecting a car that would fit our family's needs. He kept us in the loop at each part of the process, enthusiastically keeping us apprised of when our car would be available, to showing us the specifics of how to connect our phones. Justin went above and beyond to help us, courteous and congenial with taking care of us!

hanszwetsloot

Aug 31, 2016

great experience!!! I asked Irving to handle some detail work and he took care of it. Thanks!! He made sure that I left the service center happy and satisfied.

Brunson

Aug 31, 2016

J. R. couldn't have been more helpful. He went above and beyond our expectations. He was very knowledgeable about the vehicle, patient with our questions, too. Will recommend to friends and family.

swtcee

Aug 31, 2016

5 stars goes to bill Robertson for making everything go so smoothly, Bill also advised that there was warranty maintenance that needed to be done and was completed in a fair amount of time. 5 stars goes to mike ruggles for making my appointment happen in the time I needed it done. if you want to be treated like a person and get the service you deserve, I recommend seeing the friendliest people at Manly Honda!

JVPANDA

Aug 31, 2016

As usual, service employees went out of their way to be very helpful!!! I highly recommend Manly for both sales and service!!! Go Manly Honda!!

janmader

Aug 31, 2016

I was not expecting much here other than to get my car fixed, but I was in for a new and surprising experience. I was greeted the moment I walked in the door (service dept) and directed to where I should go. Bill Robertson, who was my tech, was so great! If he had been on the sales floor in December I probably would have purchased my car from him! Unlike most service people who just check you in and get it over with as quickly as possible, Bill spent time explaining things to me about my vehicle of which I was not aware -- who knew there was another button on the gear shift that helped going down hills! Not only was he knowledgeable and extremely helpful but he saved me a LOT of money. He asked his manager if they could waive the cost for me to have my rotors fixed even though it was past the warranty and I hadn't purchased the car from them (FYI, Bill, I did purchase my beloved 2005 Pilot from Manly -- over 300,000 miles without a problem!). The manager agreed which saved me almost $300. But that wasn't the best part; I was telling Bill about my lab puppy chewing up six seat belts and asking how much they would cost to replace and he asked me if I had contacted my insurance agency about it. I said no, it had never occurred to me that they might pay for it -- they will!! That is close to $2000 saved! Bill, you are amazing, thank you!! Patrick (I think) tried to get me as much information as he could about prices for the belts but the internet was down and he was limited. Thanks for the effort though!

PYDROL

Aug 30, 2016

Both Bill and Nick were so helpful in the process of getting the airbags replaced. Nick handled the second one and it was installed at least an hour earlier than what was estimated. I've been doing business with Manly Honda both in sales and service for many years and am so pleased with the friendliness and competence there

STEPHENFEINSTEIN

Aug 30, 2016

All of the people at Manly were very friendly and I couldn't have asked for a better experience at an auto service center. The loaner car was excellent and my car was ready at the exact time I was told it would be ready.

JWATSON430

Aug 30, 2016

Everyone I dealt with was extremely courteous and professional. I was in and out in under an hour and the waiting room is spectacular. I enjoyed a cafe latte and free Wi-Fi while waiting.

Hondahappy

Aug 30, 2016

We have been using Manly Honda Service Department for both of our Honda Vehicles for years. We are very pleased with their efficiency, friendly service and results. Bill is great!! I have built up trust with Manly Honda. In the past I had some bad experiences with a different place and Honda won me over with their honesty and service.

Determined road trip gal.

Aug 30, 2016

Coming for service is an "event" rather than something to endure at Manly. This was a recall visit plus a couple other fixes where parts had to be ordered in advance. All went smoothly.

Shawna

Aug 30, 2016

5 stars for my last service appointment. I was able to get an appointment on the day and time that worked best for me. The level of customer service was great. I will definitely continue to have my car serviced at Manly Honda!

DocSiv16

Aug 30, 2016

I had a great experience from beginning to end. Right when I showed up Rolando Campos was on it. got me the car I wanted at the price I was looking for. I went to a couple of other place such as Redwood Credit Union, which had the worst experience ever, But Manly was great. Also Rolando had experience with Veterans and understood our financial services and was able to work with us to get our financial needs in order. I would suggest this place and Rolando if you want top notch service and as a Veteran I would go here for a company that knows how to deal with Military financial services. I did find out later that they put my co signer as the main owner so now we are trying to clean up that mess. I am hoping that Manly will be able to assist. Just waiting to hear from them to find out who our loan is thru and make things right where I will be posted as the owner.

Janry

Aug 30, 2016

I am a happy customer.The moment you enter the dealer to the end of transaction, they are trying very hard to take care the customer and make you happyThe overall service and hospitality are excellent

Pam

Aug 29, 2016

Jesse was very friendly and answered all of my Mom's questions. Buying a car can be overwhelming but Jesse made us feel very comfortable. Jesse took us around to many cars to show us colors and features. He was very knowledgeable about the cars. I would wholeheartedly recommend Jesse to family and friends to purchase a car.

Buz Backman

Aug 29, 2016

I just purchased my second car with Thomas at Manly Honda, and my experience this time as with the first time was great. Thomas is efficient, honest and to the point. I really can't imagine a better experience. Thank You Thomas.

garden lady

Aug 28, 2016

All the folks I have dealt with at Manley have been friendly, professional, and very helpful. I trust what they tell me about my car.

YATES728

Aug 28, 2016

The overall attention and quality of buy our new 2016 Honda CRV was amazing. When finalizing my loan we had a great gentlemen helping us make the right decisions for us as a family. Making sure we didn't get any unexpected surprises. My wife loves her new car and we will be back the next time we need a car. Our salesmen also made sure she was all setup with her wireless Bluetooth and educated on all features of the car. Thanks for all the help.

KELLY.MCMURRAY

Aug 27, 2016

As always, I received superior customer service. Manly Honda makes me feel welcome, keeps me informed and follows up to ensure that I am 100% satisfied. I would highly recommend this dealership for all your Honda needs.

SATULARSON

Aug 27, 2016

I was pleased with their customer service. I bought through Cartelligent. The car arrived in San Jose ahead of schedule and in fantastic condition. Thank you.

PKEOBOUNLEUANG

Aug 26, 2016

Hirbin was super cool and sweet the service was pretty slow I waited almost an hour and half but i was 15min lates too but it's cool.

JFDURBOROW

Aug 26, 2016

The work on my car was completed ahead of time. Great communication via email and a prompt call when the work was done. I called for their shuttle which arrived a short time later.

HINTEREDERM

Aug 26, 2016

Sean was extremely helpful through the entire process. He came in twice on his days off to help my mother in law find exactly what she wanted, and explained things multiple times until she felt comfortable and understood everything. My mother in law was extremely happy with the experience she had and said she would recommend anyone to go in and see Sean if your thinking about getting a Honda.

DBANDCARO

Aug 26, 2016

All went smoothly and well. Scheduling, on time work, etc. Used their shuttle, nice drivers. Had a tire issue that we solved. I worked with Bill Petty and he did a very good job. Do they wash the car after servicing?

JessJ

Aug 26, 2016

I am a single mom and first time NEW car buyer. From the moment I was on the phone with Chris Navarro I felt relieved. He really took all the stress out of buying a new car. He had the answers I needed and the ones I didn't know I needed. All the specifications about my vehicle he explained in full and complete detail. If I didn't understand something I already asked a couple times he answered as patiently and kindly as the first. I would definitely recommend him and this dealership to anyone and everyone!!!!!

Megan from Cotati

Aug 25, 2016

I always feel valued and listened to at Manly Honda. They take great care of both me and my car, and they always offer competitive prices. The new waiting room is comfortable and well-equipped with power outlets and free cookies and hot drinks.

JANMARKS

Aug 25, 2016

My service person, Santiago, was friendly and able to help with a key replacement for my new Honda. the new service center is a nice place to wait while the work was being done.

Ed

Aug 25, 2016

Lindsey was lovely, very easy to work with and no slick sales talk. This is a fair and good dealership, and Lindsey is an excellent representative!

DENOCHSON

Aug 25, 2016

As always I was happy with the service. I have only one comment. I reported that my drivers side door did not have a solid sound when it closed. It has more of clanking sound. It still has the same sound and I did not see any comments on the bill that it was diagnosed. I speculated it could have been lubrication but I did not see that done on the bill either.

LORIEKAY32

Aug 25, 2016

I have always received excellen service from Honda. I've known Bill Robertson for years and he's always courteous and greets me with a smile. He is nowledgeable and helpful in all aspects in dealing with my car'so service.

RJSORDI

Aug 25, 2016

I RECENTLY WROTE A REVIEW FOR MARK FLADSETH CONCERNING THE CHEVROLET EQUINOX I BOUGHT. I CHANGE MY RATING FROM A 4.5 TO 5 STAR ONLY BECAUSE OF MARK'S CONDUCT. THE .5 DEDUCTION OF THE PREVIOUS RATING HAD TO DO WITH THE UNACCEPTABLE LONG TIME IT TOOK TO COMPLETE THE DOCUMENTATION TRANSACTION EVEN THOUGH I PAID CASH. THE DEALERSHIP SHOULD FIND WAYS TO SHORTEN THAT PROCESS TO AVOID A DOWNGRADE IN A RATING.

JOANNA F

Aug 25, 2016

My first conversation over the phone with Cory had me sold on wanting to purchase my new Honda from his dealership in Santa Rosa, even though 50 miles away. When I came in to buy it, he was incredibly personable, informed, helpful, enthusiastic, and just a great guy to talk it over with. He gives you his cell phone number so I was able to reach him easily any time I had a question over the next few days. Cory has my highest recommendation and Manly Honda is lucky to have him!!

JOADAMP

Aug 25, 2016

The service was excellent through out the entire process. I was in for a service of my Honda. Both Bill Robertson and Mandi were wonderful to work with.

Katie Petroni

Aug 25, 2016

My experience was great from start to finish. All Staff were courteous and welcoming. Especially, Bill Robertson who I had the pleasure of working with. He was friendly, professional and very efficient. I was very impressed with my whole visit. The kids section really helped too, since I have two small children. I'll be coming back for sure!

Shawn Hangman

Aug 25, 2016

I went in to have my battery tested. Days leading up to my visit I had called and was told to "just come in without an appointment". I'll admit, I was a little terrified at the thought of having to wait for who knows how long in an endless abyss of screaming kids and people watching cat videos on their phones at full volume (at least I think they were cats...).There I sat, waiting for maybe 20 minutes before Bill Robertson came by and politely introduced himself. He was very energetic and speedy, which is great for me as I wanted to get home soon as possible after working a long day. He knew exactly what needed to be done and he went right to work. I was able to explain to him what I was experiencing and I could tell he was actually listening to me and not just nodding his head in agreeance. He was very knowledgeable about my 2014 Honda Civic; I knew this because I was barraging him with countless questions regarding my car's battery health. He did not skip a beat, this guy is the man! Once we discovered my battery was toast I went back to the waiting room one last time. I was sort of feeling uneasy about waiting again, but he had assured me that he wouldn't leave (work) until I left. It was near closing time, at approx 4:30 PM. It made me feel tons better knowing that someone cares that much for my well being! Bill came back shortly after and told me great news, my battery was replaced and it was still under my manufacture warranty. I would really recommend bill again to friends and family for all your service needs.

RoseW

Aug 25, 2016

Detailed inspection and clear explanation by Bill Robertson about current servicing and upcoming maintenance. In addition to the scheduled oil change and inspection, the 30,000 servicing was provided today also.

MSCHULTZ6972

Aug 24, 2016

Very smooth, efficient and courteous service center experience. I was able to have my recalled air bags installed as I was informed they had some available.

babydaddy

Aug 24, 2016

So there we were, my 16 month old daughter and I, in the car I bought in 2002, looking for something different. I knew I wanted something with AWD, preferably a Subaru. We stopped in at Manly Honda and Lauren was right there to help. She found us something in the dealership database and got to work finding a price on which we could all agree. Although I was told they would not take my 1998 Grand Cherokee as a trade in, I appreciated the respect of not coming at me with a ridiculous lowball offer and was told that they would have a difficult time reselling it and that I would be better off selling it privately (which I did within a week and got what I was asking).The 2013 Forester that Lauren brought out for me exceeded my expectations. Yeah, there were little things (loose trim) that I pointed out, but she took notes and assured me they would be corrected before I took my new ride home. The financing went silky smooth and I was out without a toddler meltdown. Being that the car still had a couple of inspections to go though, I would not be able to pick it up for another five days. As excited as I was to drive home my new purchase, the sensible side of me suggested I wait for all the inspections to be completed.When it was time to pick it up, it had a full tank of gas, it had been thoroughly detailed, and the little discrepancies had been rectified.In the end, I give the experience five starts seeing that I had my baby with me the entire time and didn't want to drive into oncoming traffic after leaving the dealership.

Mybee

Aug 24, 2016

Cory Mcmurry is the best sales person.Honest and works hard to get you the best deal possible. He is prompt with with answering all your questions .We definitely would buy again from him and refer anyone looking for a honda.Manly Honda has a great employee!!Only down side was when we got to the finance dept. The guy was pushy and condescending. At one point we were contemplating just getting up and leaving.Just to stop the torture. If only Cory could have done the financing the whole experience would have been perfect!But glad we stayed ,we love our Honda and Cory is still very helpful with all our questions.

MGAITAN3

Aug 24, 2016

Adviser, Santiago, is very knowledgeable, has great customer skills, kept me informed, treated me with respect. He was also coscientious about my time and was speedy in getting my service set up.

FRANCISBARRETTO

Aug 24, 2016

My wife and I had a great, wonderful buying experience, I want to buy another car! We really have an amazing deal and Tim Dang and Ash Pahwa truly make us feel VIP, service are top notch! I've been telling everybody how great my experience is to every person I come in contact. Surely, I will be back for another. I got my eye on the Pilot. Thank you guys so much, see you again soon!!

Hbenz

Aug 24, 2016

the purchase of my Honda went very smoothly. It was easy from the beginning to the end.My salesman, Jesse Broadway, was very professional. I came by three times to make my decision and he wasattentive and considerate. Because of the care I received from Jesse I will highly recommend Manly Honda.Helen Benzo

Manlyfan

Aug 24, 2016

I've been dealing with Manly Honda for many years--I think we are on our 4th and 5th Honda vehicles. The service guys are always very informative, never pushy and do their best to get me in and out in a minimum of time.

Santa Rosa Honda owner

Aug 24, 2016

My 2006 Honda Civic was due in for a A 15 service. For some reason, the adviser insisted I needed a B 15 (I think) service which was over $100 more. While car was being serviced, I received a call that I needed a new battery and that they were going to replace it. I told them I had bought that battery from Honda not too long ago and was assured that it had a very long life. Well, it turns out that the battery was still under warranty and I only had to pay for 50%, but I honestly think the service adviser would not have mentioned the warranty until I brought up the subject. It makes me mad just to think about it

MAROLECARY

Aug 24, 2016

Explanation of new car outstandingMade me want to buyFive stars for Jesse.Bought many Hondas best salesman contact I ever had.HAVE ALREADY DONE THIS SURVEYWHATS WRONG WITH YOU

PETERBELLAVIGNA

Aug 24, 2016

Everything was delivered as promised. On time, and as quoted on the phone. The car was ready for us to pick up when we arrived at the dealership.

Gabby72

Aug 24, 2016

I came in to see if they had time to check my starter, I didn't haven't appointment and I knew it would be a long shot. They couldn't get me in, but when I got back in my car and it wouldn't start, they made time. I am so grateful!! Bill was helpful and kind. Peace of mind is priceless!!

Genevieve

Aug 24, 2016

I have always been impressed with the level of communication and care this dealership offers! The shuttle service is great, the explanation of the service performed is detailed and everyone is very friendly!

Matt Sherrill

Aug 24, 2016

Cory found the car I wanted, gave me a no-nonsense price proposal which I accepted and got Sam's help in financing so I could head out in my new CRV in record time. Getting the pricing early on, before I even came to the show room, and no games made this one of the best car buying experiences I've had.

Tntdeblieck

Aug 23, 2016

It was a great car buying experience. We bought a CR-V for my daughter and I ended buying one myself. Chris Foy and Jessie were great.

TIMHOKE

Aug 23, 2016

they listened to my requests and followed them to a T you don't often find that in todays dealership environment, they will be recommended

jwilliams2365

Aug 23, 2016

I always enjoy going for the car's check up. Everyone is so friendly and helpful. Waiting in the waiting area is very comfortable and someone is making sure the customer has everything they need. A smile goes a long way!

Cathy in Santa Rosa

Aug 23, 2016

We leased a vehicle for the first time. The experience was new to us , Chris was patient and was very helpful and accommodating to our needs.

WALSHESPC

Aug 23, 2016

1st oil change for our new CRV at Manly Honda last week. Jess P. was a great service guy and a pleasure doing biz with.

JJCORTES96

Aug 23, 2016

Salesman was very nice and made sure to give me all the information that I needed. Answered all of my questions and made sure I understood the information.

Jo Ann

Aug 23, 2016

Wow, I learned so much. I had questions about my service, and good thing I asked. Luke gave me so much more than good service. I learned about the advantages of only using Manly to service my CRV. I can't imagine ever going anywhere else, even for a quickie oil change. I didn't give a five because I had to come back for some clarification, but am so glad I did. More than worth the time it took to return. Now I have my GO TO place for all my service. Thanks Luke.

PVANDIEST

Aug 23, 2016

Scheduling the appointment was easy, the lady on the phone even called me back to fill a request for an earlier appt. Bill Robertson was wonderfully accommodating and was considerate of my crowded schedule. The shuttle drivers were great and the lady who ran the waiting room gave me good coffee. All was much appreciated, and another shout-out for Bill Robertson who really worked for me. Thank you all, Paul Van Diest

Kerstin L

Aug 23, 2016

I am considering buying a new car as mine is a 2002, so I decided to take advantage of the time it took to get mine serviced (I didn't even have any downtime to wait - perfect). Chris took me out test driving and discussed the two new cars I was looking at. He gave me a lot to think about!! I love the coffee maker too ... :)

RBSPORTS

Aug 23, 2016

I arrived a bit late at the dealership because of traffic but they still got me out of the dealership earlier this expected, which I greatly appreciate.

13714667200

Aug 23, 2016

Lindsey got me, she s very nice and friendly and helpful, speak softly, smile sweetly, I got the lowest price here than other places. service here is overally very satisfying.

HappyCustomer

Aug 23, 2016

The sales woman Lauren was greatvery patient, thorough, upbeat and kind. And the manager Paul was great as well.listened, patient, helpful. Both Lauren and Paul were not pushy at all which made my purchasing experience very nice.

tom nelson

Aug 22, 2016

Having worked with nearly every dealership on the Corby Auto Row, I was pleasantly surprised by the pleasure it was to work with Jesse and his team at Manly. Man, did I include pleasure and Corby Auto Row in the same paragraph? :) The process was without any hiccups. Jesse kept me informed through every step and make the number of visits to the dealership to complete the process to just two. I can't over emphasize my pleasure and the surprise.

CERROHIN

Aug 22, 2016

The people who helped me were friendly, and I got the answers I needed quickly and clearly. The whole process was hassle-free and I had a good experience overall.

Gary Wilkening

Aug 22, 2016

Always great service. Bill Robertson is always very helpful. He explained what service I needed and how much it would cost. When the service was finished, he went over the services provided.

Woody

Aug 22, 2016

Chris made the Honda customer experience as quick and easy as possible. After the sale he even delivered the new Civic, and picked up the old Civic personally...Santa Rosa to Sonoma! He had all the paperwork pre-done, he took the time to show us all the new Civic features (which are MANY). I won't hesitate to lease my next Honda with Chris Navarro.

HARRYLE06

Aug 21, 2016

The first time visited and got service here and I was very impressed! all workers were very nice, polite and professional. The waiting room was great, they served cookies and drinks while waiting, and employees often came to ask customers if we need help, so sweet!

Laura T

Aug 21, 2016

From the minute I walked in I felt important. Everyone was was so friendly and helpful. I was greeted right away, and met with the most wonderful sales consultant, Tom Haidet. He has the experience and knowledge that sold me right away. I love that there was no pressure. Tom went over all my options, and guided me into the perfect new car. I was looking for a slightly larger SUV type because I watch my granddaughter and soon to be grandson will be added to the mix. My previous car did not fit the car seat very well, and I was also unhappy with it in general (not a Honda). My husband and sister both drive Honda models and I am always hearing how safe and reliable they are. I left Manly Honda with a beautiful white CRV, and couldn't be happier. Tom Haidet took such good care of me, and completed my afternoon in record time. The finance department rep, Darin Jackson, was also extremely knowledgeable. He guided me through all the necessary information to ensure my success while driving my new car. I will be referring Manly Honda and Tom Haidet to all my friends, and am looking forward to more Honda models in my future. Thanks so much Manly Honda and Tom Haidet for making my new car purchase the BEST Experience EVER!Sincerly, Laura

elizabethvella372

Aug 21, 2016

My recent experience with Beejan and Sean at Manly was absolutely awesome. Beejan talks the talk and walks the walk. I Will be back again.

SCURTP

Aug 19, 2016

Why do I love these guys? Simple: no bs, good price, nice selection of cars, let's make a win-win deal attitude. Definitely recommend them - Mark (internet sales) and Dylan (all around good dude) made this a no hassle, enjoyable experience. Paperwork took a long time. Only area I see for improvement, if you will.

happyhonda

Aug 19, 2016

We just love our new Honda Civic! Justin was so patient with us, and took the time to explain to both my husband and I, (we are both seniors) on how to run all these new electronic devices that we are so unfamiliar with in our new car. He was such a pleasure to work with....and I would highly recommend Justin Allen to anyone out there looking for a new car at the Manly Honda Dealership in Santa Rosa.

Susie

Aug 19, 2016

The salesperson helped me find a car. He then worked to keep my payment in my budget! A good experience! This is my third car purchased from Manly Honda.

happy owner

Aug 19, 2016

contact, people and facility were just great!service advisor: Jess Prestidge was excellent. The operation is busy in a good way and I observed others being helped efficiently, also.

Alyssa

Aug 19, 2016

Everyone I encountered at Manly Honda was so friendly and welcoming. Jesse and Dave could not have been more helpful. They were straight-forward and gave me all the information I needed in order to feel comfortable signing my lease. Jesse walked me out to my new car, took the time to show me how every function worked, and made sure I was comfortable with everything before I drove off the lot. He even followed up with a phone call a few days later to ask how it was going with the new car and offered his help if I had any questions. I couldn't be happier with my experience at Manly Honda.

Greg

Aug 19, 2016

Two names: Jess and Santiago. They are as good as it gets! Jess is by far the best service adviser I have ever worked with. I have had cars at 6 different dealerships in 3 different states as well as 3 or 4 independent mechanics and Jess tops them all. He is easy to talk with, honest, straightforward and works with you in a way that is humble--not trying to assert his position of power as the one with the information about the issues with your car. You feel empowered working with Jess instead of feeling at his mercy.Santiago (shuttle driver) just has great people skills and is enjoyable to talk with and is a good driver (a nice touch for being a shuttle driver). He is in a key role in the whole operation since he has so much time in person with customers and he represents your dealership really, really well.We currently have a Honda and a Toyota. Working with these guys and your dealership in general it will seriously make me consider getting another Honda when time to replace the Toyota simply because of the experience in the service department.Thanks for all of your help.Greg Thomas

JPPEAVEY

Aug 19, 2016

I researched my Honda Civic on the internet. I new exactly the model, trim and color I wanted. Called Manly scheduled an appointment to drive and within a week I was driving my civic. My salesman Doug was instrumental in helping me purchase the vehicle. He was friendly, kind and easy to negotiate a "win win" deal for both of us.

Axcelktm

Aug 19, 2016

Well oiled machine as a dealer ship. Great dealer. Jesse Bowen was anGreat salesmen! Great service Bill Robertson is one of the best Service managers I ever work with!

DdJes

Aug 18, 2016

Thank you to Adolfo and Hasen for making this experience an amazing one.I can believe how accommodating and kind Adolfo and Hasen are. Adolfo was patient and took a of time to explain all the details about the new car system. He was knowledge about the car's technology, car's garantees packages etc. Hasen worked with Adolfo, and they both got a deal that we wanted and needed. We will definitely be recommend Adolfo and Hasen to family and friends. Plus the dealer is huge with many options to choose from. Overall, we are very please with the quality of service we received. The whole family is enjoying our new Honda Accord(sport) and it is thank you to Adolfo, Hasen, and Mandly Honda Santa Rosa.

MIGUEL.CAROCC

Aug 18, 2016

Fuimos a buscar un auto usado y el senor Zalazar Nos ayudo a comprar un auto Nuevo con el presupuesto que contabamos .. Todo fue una gran experiencia facil,rapido y no! me quedaron dudas en mi contrato y lo mejor de todo..mi esposa esta feliz gracias a la ayuda de Adolfo Zalazar

JP

Aug 18, 2016

We were looking into several options for a new family SUV. The personnel and sales experience was so enjoyable at Manly that we never made it to the other dealers. We drove off that day with a new vehicle and never regretted not visiting another dealer.

GENE3

Aug 18, 2016

I contacted this dealership, where we had been a regular service customer for previous Hondas we've owned, looking for a new vehicle in a hard-to-find color. Our sales associate, Martin Garcia, was not only industrious in his efforts to locate the vehicle, but totally faithful in providing updates each time anything new was known as to the anticipated delivery date. As we had an auto to sell, and being able to do so just two days before the new vehicle was to be delivered to the dealership, and then prepped for us to pick up, made this exchange totally seamless and successful. Paul Ciardello made the final pricing process just the way one would hope -- fair and friendly. And our move through the final paperwork and finance was a smooth process thanks to Tom Henchel's efficiency. All in all, having bought over a dozen cars throughout my life, this experience was, all around, the most pleasant of all. And the car we bought, just the one we wanted, is a fantastic marvel of engineering, great fun to drive, and beautiful to look at. Thank you, Manly Honda Team. Your great customer service was noted and appreciated!

JAMANDOLI

Aug 18, 2016

Ted was my service guy he was fantastic he let me know take an hour and a half to fix my car and it did! then he came out and showed me a few tricks on my Honda to roll down the windows with my remote and how to preserve my weatherstripping in the future I I just really appreciate employees going out of their way to help me thanks Ted!

HAM_MOM

Aug 18, 2016

Have always enjoyed working with Honda. I appreciate the no pressure sales and the detail to customer service, even when things don't go as planned.

ALLYJ88

Aug 18, 2016

I traded my car in and upgraded to the newest model. I didn't feel pressured at all to do anything I wasn't comfortable with. When I decided what to do I was explained all options very clearly and felt like I knew what I was getting into. I appreciated all the time that was spent in making sure all my questions and concerned were addressed.

ANHTUANTRINH32

Aug 18, 2016

I have shop at manly honda since 2002. And i have not purchased another car at anly other place. Even though i moved to North Carolina, i still go back to santa rosa to purchased a next car from this dealership.

CASTTHIS

Aug 18, 2016

I needed to bring my car in for a non appointment service . I was treated with the utmost courtesy and fit into the schedule. I have yet to have an unsatisfactory experience at this dealership a great part to do with the fine staff.

gordonshim

Aug 17, 2016

Thank you for your great service! Service rep was thorough in explaining questions I asked during service. I will definitely used your service/facility in the future.

OFDBCRET

Aug 17, 2016

I've been a Manly customer for many years and they never fail to do a complete job and and go outside the box. This time, my problem was a slow leak in a tire and the TPMS light that wouldn't go out. They not only quickly fixed the tire (two nails) but explained how the TPMS system worked and how to reset and calibrate it. The new building is a vast improvement over the old one and so is the coffee machine. I might suggest that a little more creativity be used in picking the snacks. The fresh apples were a great healthy idea, but the other cabinets were empty. I wasn't there very long so it wasn't an issue but I have spent hours before and having a choice of treats would be nice. All in all, a pleasant experience.

JOESWART

Aug 17, 2016

We went in just to "look at the colors" available, and walked out with a new car. This is the second car we have purchased from Manley. Plus when our son needed a new car we took he and his wife in to Manley. They bought a new Pilot, and are very happy with it. The CR-v we traded in was 9 years old, with almost 120,000 miles on it with never a problem. As usual everyone we came in contact with was very professional, and friendly. I was in sales for 20 years, and can spot a BSer a mile away. Our salesperson, Mark Sizemore, was very helpful and guided us through all of the new features this car has. Also Thomas Henschel in Finance was fantastic.

new car owner

Aug 17, 2016

We were greeted by a very friendly salesperson. My elderly parents were buying a vehicle, and he addressed all their questions, and was very knowledgable. Finance person explained each page to them patiently.

Mark Harlan

Aug 16, 2016

Mario spent half an hour or more demonstrating a bunch of features new to us. If we press all 3 buttons of the fob and hold for 3 seconds the fob becomes a deadly Ninja throwing star. Also keyless entry, remote start, and( once demonstrated ) serious Sirius channel organizing. Finance was painless, and my wife loves her new car. This is our second Manly, it will likely outlast us both.

Hybrid Honey

Aug 16, 2016

Several weeks of online research via Consumer Reports, Edmunds.com and Kelley Blue Book, plus several test drives of various models at other dealerships, were all worth it when Mark Fladseth emailed me a terrific price on just the car I wanted, a 2013 Prius v. I saved $3-4K off the Edmunds estimated value of this model, and could not be happier with my new ride.This is not the place to go to make a new best friend or to learn the fine points of your new car; this is a high-volume place that sells 500 cars a month (new and used). We were quickly passed from Mark to Mike to Joe as each got busy with other appointments. Understandably, the sales staff are not that familiar with the features of all the used cars they carry. But I appreciated their friendly efficiency and the fact that there was minimal sales pressure. Mark also had some helpful suggestions about where to get a car checked out mechanically (AAA) and where to buy inexpensive, high-quality rubber mats (online).The only unpleasant part of the visit was in finance. Once I politely but firmly stated that I was not going to buy the extended warranty (because Consumer Reports recommends against it), our guy got pretty hostile. He also started rushing me through the legal documents, urging me to sign each one after four seconds of me skimming them to see what I was signing. I checked his math as I was writing the check and gently pointed out a $90 error (in my favor); rather than thanking me, he got defensive. The finance office experience made a bad final impression, and it is the only reason I am rating this place four stars instead of five. But overall, I would recommend Manly Honda for the great deals (especially online via Consumer Reports- try their Build and Buy Car Service) and the extensive selection.

Bob

Aug 15, 2016

Tom was friendly, informative, and complete in his support throughout the purchase. He provided the information we needed to guide us through the entire process and made it pleasant.I would recommend working with Tom, and purchasing from Manly.

ADAMG223

Aug 15, 2016

We have a used 2014 Honda Odyssey that we've owned for about 6 months. It needed to go in for brakes, a problem with the rear hatch, and an oil change. We were assigned our own dedicated service person, Ted, who did a great job of communicating every step of the process. They fixed the brakes and did the oil change, but needed to order a part for the rear hatch. So we need to take it back, which isn't wonderful, but we feel really good about working with Ted, and about the integrity and professionalism of the Honda service team. Thanks!

Toby1212598

Aug 15, 2016

Chris N was incredibly professional. He provided the best cost efficient deal possible. I went from leasing my 2015 Honda Fit into owning that same vehicle. Chris's passion to care for his customer is exemplary. Thanks for your help! -M.M

MN

Aug 15, 2016

Doug Eccles was such great help with our purchase. With Doug, we were confident in traveling from Minnesota to purchase a vehicle from Manly Honda. Everything Doug said was right on point and he was so much help. Thanks Doug!! We made it safely back to MN, just 2000 miles.

Kathleen S.

Aug 15, 2016

We had a pleasant shopping experience and got a great price and a great car for our daughter!Tony was not pushy, very helpful and a super nice guy! Thanks, Tony!

Hondaguy18

Aug 14, 2016

Great customer service. Loved the honesty and friendly environment. Milan was great. Would not buy my Honda from anyou other dealer.Michael was great too. Gave my dad the right financial advice.

Dixie

Aug 14, 2016

First time getting service on my 2007 CRV (a SUPER deal purchased November 2015 from Manly). Got connected with Santiago who graciously put up with my questions and requests, educating me along the way, even taking the sting out of the increase to the initial estimate by having my car cleaned.It was time for 90k servicing. Needed some other things addressed per my request, which they did, as well as promptly informing me of the need for rear brake pads and suggesting different tire types all around to make an informed decision. I knew I would change them out soon anyway, so I took advantage of their "buy three get one free" offer at the same time. Loved the quiet new ride and better vehicle handling, but the next day the TPMS light came on, so back it went. Turned out one sensor had failed and two were about to. These were the original sensors so it made sense to replace them and Manly split the cost of four, paying for two including the labor for all. I was seamlessly provided a loaner car by Hugo for both services, of course. Would I recommend Manly now that I'm no longer a service virgin? Highly. Speak highly of Santiago and Hugo? You bet! I'll even be back for more...

nicecar, content driver

Aug 14, 2016

My vehicle could not be certified by Manly since it is a Subaru. Of course, I would prefer certified but they explained to me that since they are not a Subaru dealership, this is not possible. I appreciated the explanation. I appreciated having the car delivered to me since it needed to be serviced completely first and I live quite a distance. I appreciate management's support and Lauren's honesty. I don't know who serviced and did the final inspection because I was not present. I originally saw the car on cars.com.

ItDpnz

Aug 14, 2016

I had to find a hitch for a Honda -- from my first call to ask about them - i got treated by everyone there, like we were all best friends - and they wanted to help me with what i needed to get done. Gave me all the info - answered more questions, got the parts into stock overnight -- and spent extra time helping me get the huge box into my vehicle. I've been TOTALLY impressed with every dept. at Manly -- thanks to Bob B, Patrick, and Mario -- it was such a pleasure dealing with them .... and the directions for installation them gave me - were right on the money (except for one tiny detail) -- the next day the hitch was in. Honda is a great car, and Manly is the only place to go ..... Thanks, df

ROMAN.FLORES70

Aug 13, 2016

The man that attened have bad attitude that's not good for you company because I pay for the service is not free ok thanks

CASSIDY.JM

Aug 13, 2016

For as long as my family has been with this location, all levels of the Manly Honda team has gone out of their way to make us feel welcome and appreciated. It is true that a Honda car has a reputation for excellent quality and solid longevity, but I have always been of the mindset to judge an organization by the quality of people it employees above the quality of the good/service offered. After all, I feel life's flavor grows from our day-to-day interactions, and Manly Honda shines in this regard. They make the experience of buying a car a friendly discussion between sales representative and consumer where the emphasis is focused on getting the best deal for the customer. It also helps that the employees have a warm disposition and clever humor with an easy anecdote or two from their own experiences without ever losing the knowledgeable basis that I can rely on. This was especially important for me in my most recent visit where I had only one day off work to shop and buy a larger car for my growing family. I am pleased to say that the "shopping" part did not need to go beyond my first stop to Manly Honda where I was able to trade in my Accord for a CRV with the smoothest of ease. I can also say, from first-hand experience, that driving that CRV off the lot was done with the knowledge that my team at Manly Honda still available for any questions or concerns I might think about later. They really are just a phone call away. It should be no surprise that they remain my first choice for all my auto business.

JAXSEN

Aug 13, 2016

I'm constantly getting coupons from Manly Honda for oil changes and other services so I decided to give them a try. This was my second time using a coupon for a $29.99 oil change. From when I pull up to when I collect my keys at the end, everyone is kind and eager to take care of business. Workers will vacuum my car, and in addition to the oil change, go through a simple check up to make sure things like the lights, tire pressures, horn and battery are all in working order. I was offered a free shuttle service while I waited, and although I didn't use it, the dealer itself is brand new and very nice to wait in, as they have lots of seating and entertainment like TV, Magazines and even a small snack counter with cookies, coffee, and other treats. Overall, with or without a coupon, this is the best service I think I have ever had.

REDWINEROADS

Aug 13, 2016

Great experience from start to finish. Everyone was helpful, and made the process very enjoyable! My car was delivered perfect, and I had a full lesson on how to use everything.

The Clark Family

Aug 13, 2016

Tom find our perfect car. When it was time to work out the details, he was honest and straight. Didn't waste our time and was very fair. Thank you!

MBAUMAN0

Aug 12, 2016

Was there to have a small repair..It was an exceptionally busy day there...for which they didn,t seem entirely prepared..otherwise I would give them 5 stars instead of 4....took awhile to see an advisor, which almost made me late for work..I,d like to see some improvement in this area.. However, when I finally did see someone, Hirbin was very attentive and quick, and handled things superbly...so that was a big plus...as well as the explanation of the work, and a decent price..Thank you.

MNHICKS

Aug 12, 2016

Very easy process, right price and great service.Please do update the internet automatic messages though when a client has committed to ordering a car.

KEITH7

Aug 12, 2016

Great people, usually good service, though it can be difficult to get through to a service adviser. Picked up my Civic for an Airbag recall issue. When I got in to drive away, the plastic around the steering column was misaligned and scraping. Surprised no one noticed from the shop. Anyhow, had to turn around and go back to the shop to have it fixed.

RONVCLARK

Aug 12, 2016

I have recently purchased a used Acord from Manly. Thanks to Jesse Broadway, it was a painless & enjoyable event. Jesse was everything a salesperson should be; competent, friendly, energetic,& very well informed about the product. Jesse went out of his way to deliver what I wanted & his service continues after the sale. I couldn't be happier!

Angry

Aug 12, 2016

Honda has the massive air bag recall that is not Honda customer's fault but rather poor judgment from Honda Corp. My 2007 Honda CRV has three open recalls, one for the driver side actuator that is faulty one for the Driver side air bag and one for the passenger side air bag. I purchased my vehicle brand new from Honda in 2007, from the moment I drove off the lot I started experiencing problems. My brand new Honda was leaking oil! I took my car in three times because they could not find the problem, finally they replaced the oil pan gasket and it was fixed. The recall is the most recent problem and when I called they advised me that my vehicle is not safe to drive and to bring it in as soon as possible. I took my car in and was helped by Bill Petty who did a great job and I was satisfied with my service up to that point. I was given a rental vehicle due to the seriousness of the recall and was advised that once ALL parts were in I will get a call to bring the car in to have the service performed. To my surprise I received and email from Lori DE Marco that said to call her ASAP to schedule (the best day) for me to bring the car in. I called the next day and said that I can bring my car in a week since thats when I was off work. Lori became irate and said that I was refusing to bring the car in for the recall and that my car rental will be discontinued IMMIDIATELY... I stated that that is not the case but she was persistent and said that I needed to bring my car in that week. She then transferred the call to her manager Luke Amman who was the WORST customer service experience that I have had in my life!! He attempted to Bully me in to bringing my car for the service on the day that best suited him. He then said that I had confirmed my appointment with him on a (recorded) phone line and that he would see me that they that he wanted to push on me! I stated back that on the so called (recorded) phone line I DO NOT confirm such appointment since I am at work and will not be able to meet. He then turned in to a three year old LITTLE BOY and started talking over me and said that the appointment was confirmed and that he will see me that day and proceeded to hang up the phone. I was very upset with this entire interaction and managed to call Honda Corp. directly. The customer service rep with Honda Corp. was embarrassed that I had to encounter such behavior and apologized for Luke and his childish behavior. She immediately opens a case with Honda and recommended I go to another Dealership to get the work performed. My car is 10 years old and I am in the market to buy a new one, but based on my past experience I WILL NOT buy a Honda and specifically will NEVER do business with Manly Honda in my life. I will also share this experience with as many people I can and caution them before making a purchase from Manly and go as far as to direct them to a better more reliable brand. I own a 2008 Ford and I have the opposite experience with them. There are NO recalls on the vehicle and service has been phenomenal, so my new car will most definitely be a FORD.

lynn95403

Aug 11, 2016