Used Cars for Sale at Mastria Nissan in Raynham, MA

GMWOOD

Apr 9, 2016

This the seventh vehicle that I have purchased at the Mastria Nissan dealership for me and my family. Each purchase I was treated respect and informed during each step of the car buying process. I have worked with several different sales people over the years, Kyle, DJ, Brian, Bruce, Desi and Linda and I think of these sales people as my personal friends It's easy,,, you tell them what you can afford per month and they make you the best deal to fit your budget ( no haggling on the price its there lowest price from the beginning ) and the service department is the best ! the hours of operation are designed to fit the working mans schedule they are open late during the week and all day Saturday ! You drive up to the service entrance door and the nissan team handles the rest and you are again kept informed during the whole process , I always recommend Nissan cars and Mastria Nissan to all my friends....

Pat-C-P

Mar 28, 2016

My husband called me from the Mastria dealership says he bought a car. Ok-I go to sign the paperwork. The salesman-Randy Bradshaw- nice polite informative guy was very professional and friendly as was the manager and financial advisor. I want to see a Rogue-Randy patiently takes me out -my husband decides to buy me the car-Hooray!!!! This is the third time we have bought our cars there. Very casual atmosphere no pressure. Service is good short wait time we're EXTREMELY PLEASED. If it ain"t broke don"t fix it!!!!!

Susan H

Mar 22, 2016

I had the best experience. Linda my salesperson was wonderful. I have owned multiple Xterras for 15 years and was upset to find out Nissan does not manufacture the Xterra any longer. (I have an attachment to the Xterra) Linda was great in helping find an alternative to the Xterra, knowing I loved my truck. I would not hesitate in recommending them to anyone.

Golfer02779

Mar 18, 2016

we had been shopping for a new car and I had already been to multiple dealerships and played that negotiating game that we all love to be tortured with. I was ready to just give in and then my wife suggested I go look at cars at Mastria Nissan, so I did. I went in on a Friday night, spoke with the salesman and my wife picked up her new car on Monday afternoon. not only was it easy and we didn't have all the back and forth but they gave me more for my trade than originally quoted and my payment was that much lower. simple and easy, Maurice was a great help and the best to deal with. I would recommend Mastria and Maurice to all who want a great experience.

Jla8882

Mar 16, 2016

As a returning customer, my first experience at Nissan was pleasant and I was extremely satisfied. Coming back in for a second car, I had the same expectation. Working with a different sales consultant this time around, Maurice Arnett, the experience with satisfactory. Finding me something close to my needs and wants, I ended up with a 2015 Sentra.. He did an awesome job of staying in contact with me to let me know how every step of the process was going.. He took is time going over feature and benefits of the car and truly went above and beyond to Make sure I was happy with my choice. I definitely recommend seeing him if you're interested in buying a car from this location!

Shay

Feb 27, 2016

We came into the dealership just looking to do some research and ended up leaving with a new Frontier. Decio was extremely helpful in answering out questions. He was very knowledgeable assisted us in our decision vs pushing us to decide. I would absolutely buy another car here again.

jlw370z

Jan 28, 2016

I called ahead to schedule an appointment on a specific vehicle. They told me about VIP Shopping Experience, and how it would make it quick and painless. After shopping at a few other dealers in the area, this was something I hadn't heard of! They told me the vehicle would be pulled up and waiting for my arrival. When I got to the store, the vehicle was pulled up and looked great! I was greeted and thanked for using their VIP experience by the manager Bruce. I was truly impressed by their attention to detail and customer satisfaction. I couldn't have asked for a better experience with Mastria's VIP Program, as the deal was made quickly and efficiently, without all the back and forth that I've had at multiple other dealerships. I would recommend Mastria to everyone I know, friends and family included! And thank you to Mastria for making my car buying experience quick and painless!!

jmegee

Jan 21, 2016

Went to three other dealerships on the same road, not one greeted me or welcome me, so I walk around for little bit and left. I was hesitant to pull in a forth time, but I did and was welcome for the first time by Marvin, very nice young man ask me what was important to me in my new car that I would like to buy, so I told him and he pulled up a new murano, I fell in love with it. so needless to say I bought it. Everyone at Mastria Nissan was so professional Mr.Gary Lee the finance manager help us with all our paperwork, and Brian Mota the sales manager for helping make the deal. All you here is all the horror stories about buy car's, if you want to avoid them then go to Mastria Nissan.

jagman

Jan 19, 2016

Absolutely the worst dealer and sales person there is. The sales person named Linda was very un helpful to the point of being just plain rude. She shouldn't sell anything. Management was no help at all. They promise you "tiers for life". What they don't disclose is that you have to have 3 alignments per year to qualify. Stay clear of this place!!!!!

satisfied customer

Jan 8, 2016

Decio is the best for getting you into a car that is best for your needs and price range. Won't go anywhere else, costumer for life.

PaulVan

Dec 11, 2015

John Dubois made buying a new car stress free. He was able to work within my budget. Most importantly, I was able to keep my old car to give to my parents. This is the seventh car our family has purchased at Mastria and each time we were not only pleased with the vehicle but also the personal service we received.

MarceloMS

Dec 6, 2015

Great Job from all, Excellent Services Department because you don't need make appointment for oil change, tire rotation and others

Esther

Dec 4, 2015

I had the best experience at Mastria NIssan. Yes, I did spend a huge amount of time there because it was the day after Thanksgiving and most of the salesmen were busy including the finance guy. I'm normally not a very patient person especially when I dont know what is going on or have no control over my situation. However, this salesman (John Dubois) who was helping me was really great at keeping me inform on why the finance guy was taking so long and so on. I don't normally trust car sale people, but on that day I felt like I could trust the guy that was helping me. He was very patient and answered all my stupid questions. I didnt feel rip off. Call me naive if you will, but I dont regret going there. BEST EXPERIENCE EVER. I STRONGLY RECOMMEND MASTRIA NISSAN TO ANYONE ESPECIALLY FIRST TIME BUYER.

new car

Nov 29, 2015

it was a pleasure dealing with Linda no presure at all. she was conciderate of our needs. I would recommend Mastria and Linda as the sales person

driver 2

Oct 17, 2015

does it get any easy other dealers tie you up for the day we were in n out with new car in 2 hours Linda was great no games no pressure we got what we were looking for and done deal

doris

Oct 3, 2015

Everyone tried very hard to make the experience as easy and pleasant as possible.Maurice Arnett, the sales representative was very pleasant and helpful. Will be back!

frpatsfan

Sep 18, 2015

I went for service at Mastria Nissan for the first time today(I didn't purchase my vehicle there). They did a nice job on the car and were kind enough to honor coupons from another dealership. They were courteous and finished within the projected time.

Patsfan1234

Sep 16, 2015

I was in and out about 2 hours. Went back and got my sticker a day later. Easy, no pressure place to buy a solid car.

Dawn from Bridgewater

Sep 10, 2015

We worked with John Dubois on turning in a lease and starting a new one. He was pleasant, helpful and easygoing. He kept me up to date as things went along and took time to answer all the concerns I had even after the fact. I went without my husband and was totally comfortable. I don't know if I just got lucky or if they have changed their approach, this was a totally different experience than I had several years back where I felt pressured by several levels of managers at once . I would return on the basis of my last experience thanks to John.

cartologist

Sep 3, 2015

Just bought a 2013 Rogue from Mastria. The salesman Josh Whitney was affable, helpful and knowledgeable about all things Nissan. My wife and I have been singing his praises to everyone we know and would recommend him and Mastria to all. Very pleasant experience. Thank you Josh.

amanda311

Aug 28, 2015

I purchased a 2010 Infiniti G37x from Leo 2 weeks ago. I purchased the car on a Sunday and it must have been around closing time since I was asked to come back on Monday to sign papers. I was able to take the new-to-me car home though which was great! On Tuesday, my car had to be detailed since I took the car as-is on Sunday. Leo went above and beyond and came to my work to pick up and drop off the car. It looked great and I was very pleased with Leo's hospitality. On Wednesday, I received a phone call that my registration was in and to come in for an inspection sticker. I came by on my lunch and unfortunately the computers were down - no big deal because when I came back at 5pm they helped me immediately. I also at this time happen to notice a small dent in my front bumper that must have been there previously. I pointed it out to Leo and he took some pictures and said he would take care of it. Although it took until today to have the dent removed (there was slight miscommunication between myself and Leo) I am very pleased with the end results. Even though there were a few bumps in the road, I am very pleased with my service here. Leo was wonderful to work with!

redsox5545

Aug 23, 2015

Inna Perez and the whole team at Mastria were and are the best. Never thought I would say that about any dealership. They made the whole process pleasant and easy. My thanks to all at Mastria.

Joanne

Jul 4, 2015

When I decided to purchase a new car I had a list of different brands/models I wanted to test drive and a time frame of two months. Mastria Nissan wasn't my first stop, but it was my last. I was greeted by Marvin Machado, and immediately felt at ease with the entire experience. He knew my time frame and never pressured me to close the deal (which I felt at other dealerships). But after test driving the 2015 Juke I was sold. Marvin was able to make the purchasing experience simple and stress free. Very happy with my new car and Mastria Nissan.

Shaunbons

Jun 16, 2015

I had gone into the dealership to trade my lease in and Linda was my sales rep. She knew what she was talking about and provided much necessary details on the vehicle. She was always availbe when you needed to get in touch with her.

Kathy Dias

Jun 8, 2015

I bought a Nissan Rogue from Mastria. I have bought several vehicles from the Mastria group and have always been happy. I changed it up a bit by not buying a subaru for the first time in over 20 years. I will miss Jimmy and Justin at the Subaru service counter, but I hear all good things about the guys over at Nissan. Nick Healy really went the extra mile, he drove 300 miles actually to get me the Rogue I wanted. Working with him was like working with a friend not a pushy sales person. Highly recommend him!

brechen189

Apr 7, 2015

Nick was a Exceptional Sales Person and I would highly recommend him. I was also impressed with him not being that over pushing person trying to do what ever it takes to get you in one of the Cars he worked with us and listen to us and we all came up with a Understanding.

dluvspoems

Mar 24, 2015

I was looking for a dependable vehicle and called Redell and he began searching for a vehiclethat was affordable classy and dependable he gaVE ME MANY CHOICES UNTIL I SELECTED THE FIRST ONE HE SUGGESTED i REALLY APPRECIATED ALL HIS TIME AND CONCERN FOR ME DRIVING SUCH A GREAT CAR.

JJ

Mar 19, 2015

I bought a Frontier for myself and an Altima for my wife. Marvin Machado was the sales person in both cases. He is a hard working individual and treated us very well each time. Also must say that Gary Lee in the Finance dept. also was very good to work with. His suggestions saved us money in both cases. I have bought from this dealarship in the past and will continue to do so in the future.

jojo

Mar 14, 2015

I get the best service and overall buying experience with Mastria Nissan. Linda Almeida made my car buying experience fantastic!! This is the fouth vehicle I've purchased from Masria Nissan and i will continue to give them my buisness. I always get the car I want and at the price I want to pay. I love their no pressure relaxed atmosphere. They make you feel very important to them even after you purchase the vehicle. I love Mastria Nissan !!! Best car buying experience ever!

jflannery77

Jan 22, 2015

Awesome car buying experience. No pressue and heklped us every step of the way. Thanks to evrerybody who helped out. John, Brian and Gary were amazing

dlaw63

Jan 20, 2015

Great job by all with whom I dealt with at Mastria Nissan. They got me into the car I wanted for the prices I wanted. Thanks to my salesman Decio Gomes as he did a great job!!!

bobbyphenom

Dec 16, 2014

first lemme say this. dealer rater has erased reviews in the past. second mastria pads their own reviews written by employees. third the place is really bad to work for and even worse to buy a car from.. the towing company is pathetic. they pay nothing and hire people who have no clue as to what they are doing.. and dont want to pay for people that do.. if your car gets towed by them most likely its going to be damaged..

ggskds

Dec 12, 2014

Went here exploring information on new vehicle and was treated very professionally. This was an experience completely different than most car dealers. This is a great place to shop and expect to be treatedthat you would like to be and get a fair deal on what your shopping for without being beat up.

Milkyd

Dec 9, 2014

Old car broke down got it towed to nissan realized i deserved a new vehicle talked to nick healey told him my situation and ended up getting a lovely altima! Great place of business

vincent.smedile

Dec 7, 2014

Went in on Saturday December 6 to look for a Frontier Crew cab ,insisted on showing me the truck even though I own one.To avoid any misunderstanding ,started out at 12,000 and my trade.Within 2 minutes was down to 8,000 said Id let them know.When I got home decided to go for deal,would I take different truck after insisting I see truck.The price changed from 8,000 to 9,460 for same list price truck,no thanks. I went to Brockton and got truck for 8,200.

wake49

Nov 1, 2014

it's astounding an investigation with the Attorney General's office and better business bureau is not all over the news with these crooks.. they probably pay off the powers that be to keep their dirty deeds under wraps.. i highly suggest you look elsewhere when purchasing a new vehicle

oiler34

Oct 24, 2014

I bought a used car at Mastria Nissan and waited 2 hours for a sticker. 3 days later my wife is driving out of the driveway and I notice there is no passenger side brake light. We checked the lights and found no directional also. I removed the panel in the trunk and the whole assembly for holding the lights is missing. How could this have passed inspection? Filed a complaint with the Registry and they tell the inspector they knew the assembly was missing and admitted the car should not have passed. They were supposedly going to tell me. WHEN? When my wife gets in an accident with my grandkids? Customer service is less than poor. Many other small things not handled correctly. Would give no stars if I could. Stay away from this dealer!!!!! No excuse for this.

gwendolyn.fernandes.1

Jul 25, 2014

Brought my vehicle in for an inspection sticker and front in work. I was in and out of there within 1.5 hours. From the sales staff to the service department I am very very happy I chose Mastria Nissan.

RNHII

Jun 15, 2014

Unlike some dealerships (Mcgee Chevrolet), the salespeople at Mastria Nissan provided a welcoming experience. They want to earn your loyalty as a customer. There is no one way deal, we calmly went back and forth on pricing until both parties were satisfied. Purchased a brand new Frontier for less money than an identical two year old Frontier listed at Mcgee.

krusoe514

Apr 23, 2014

I was shopping for a compact SUV and narrowed down to a CX-5 & Rogue. And tried to test drive both at nearby dealerships. After trying out CX-5 at a Mazda dealer, I went to Mastria Nissan to try out a Rogue. I had visited another Nissan dealer the day before and had a nice experience.I had called ahead and booked an appointment with one (Brian, I believe) of the salesguys. But when I went in to the showroom, that person was busy with another customer, so a woman showed me around instead. That person seemed nice enough to talk to and she also showed me a model that they had in stock, even though it wasnt the trim/color I wanted. Still I checked out the vehicle, evaluating the dealer. After we returned to the showroom, I decided to go and check out another Nissan dealer. That's when the experience turned south. She asked me to wait so my original contact can talk to me. I waited for 10 mins...still no sign, so I tried to leave. By this time, the woman I was dealing with earlier had taken my credit card to ensure that I would stay for negotiation(not sure what sort of practice is that!) I asked for the credit card back, and as she tried to get that, an arrogant guy, called himself the floor manager, i think, came over and sat down...didn't even ask me to sit down. Then he just mentioned a price for the model, and said that's how much it will cost. Since I had a better deal elsewhere, I said, that won't work, and that i wanted to leave. But he wouldn't let go. I asked for my credit card again. He totally ignored my request, and kept talking about him having to "locate" the car since he didnt have it in stock. And had the xxxxx to say "change the color the one we have in stock now and we can close the deal"...xxx! I was in no hurry to buy, and was really pissed at this time. I said I was uncomfortable dealing with him now, and just needed my card back. Still he kept going...that SOB! Then just to get him off, i threw out a price. And he said, ok, we can do it at that price...and that he would need take a non-refundable deposit of 500 to "locate" the car and get it in two days!If they had given my card back when I first asked I would have never looked back. But now, I ended up paying the deposit to get my card back...and I felt terrible having agreed to such a deal with that SOB...it was like he forced me into it. After I slept over the incident, the next day I called to cancel the booking...i waiting 24 hours before calling. During that time, I did not get a single call from the dealer on the status of my booking...they said they were going to get the car in 2 days, but didnt have any update for me in the 24 hours since i booked??? What sort of customer service is that? I cancelled that day...had to leave a voice message...and I left several voice messages for Chantel Veal...and she didn't call back - barring just once, leaving me a 'call me back' message. And inspite of me calling back again & again, no answer from her or her team. Its been two weeks since.I have been to many dealerships before, and this takes the prize for being the worst experience ever for me! i will certainly never set foot in a Mastria dealer again. NO THANK YOU!

bmormann

Mar 6, 2014

I brought my 2007 Sentra in to have the automatic transmission fluid level checked. The manual didn't show me how to find the dip stick, and it also said that I shouldn't use any other transmission fluid than the Nissan brand, and that it should be checked out by a Nissan Service center. The service writer was surprisingly friendly and helpful. He didn't try to make me feel stupid, as is customary at most dealership service departments. He took down my information and directed me to a clean and comfortable waiting area. When my car was ready he came out and explained that the fluid level was just right and and clean and full. He walked me out to the garage and introduced me to th e mechanic, who showed me where the dip stick is hidden, and revealed the secret trick for latching and unlatching it. No charge. I asked them to replace a burnt tail light, which they did, and I was out of there in less than an hour. I've never had a better experience with a dealership service department. GENUINELY IMPRESSED!

pbonviecoffman

Oct 10, 2013

My girlfriend and I needed to buy a small utility van (asap) for her business. They had what we wanted on their lot.My issue is the amount of money they offered her for her trade. Her car was not even a year old and in excellent condition.KBB and NADA were in the same ball park on pricing. These salespeople at Mastria offered her $4300.00 less than what KBB and NADA said she should get for it. They kept talking about how much the car was worth at "auction prices" and some other crap.They jerked us around and nickel and dimed us to death, for almost an hour and when we were getting ready to walk out, they agreed on $1000.00 more for her trade (which was still $3300.00 under KBB and NADA pricing.)The only reason we did the "deal" was because we needed the utility van ASAP.The overall experience was horrible. I would NOT recommend this dealer to even my worst enemy.These people will not hesitate to rip you off. Be VERY aware. Take someone with you who they won't be able to intimidate.Had we had the time, we would have gone to another Nissan dealership to see if we could have received a better deal.Too bad we'll never find out. They put her trade on their lot for $27,875.00! That's a $7,878 dollar profit for them. I can understand that they have to make a profit but this is ridiculous! Talk about a bunch of crooks! I've never been so upset over a sales transaction as I am with this one and plan to file complaints with the BBB and the Attorney General's office.I will make sure everyone I know hears about our horrible experience.

lesliefox

Jul 11, 2013

They are such liars and force you to buy a car...also very unprofessional ...my salesman keeps texting me and its not even about the car...harassment you think?STAY FAR FAR FAR FAR AWAY PLEASEEEEEEE!!!!!!!!!!!!!!

sandasq

Apr 15, 2013

My first experience with Mastria Nissan was through email where I ask for a quote on a specific vehicle listed. I was give a good quote and decided to visit the dealership. Once I test drove the vehicle I had my trade-in evaluated and began to talk numbers. What I was told was that the quote given was for a base model not the actual car I wanted to purchase. Brian was not very informative when it came to the price of the car. He even mentioned that the quote for the 2013 Altima SV did not include the back-up camera or remote start which is a standard feature in the model. I began to ask lots of questions and was dismissed as if I did not know anything and should take his word on it. He proceeded to give me a very low price on my trade-in and when I wanted to discuss it further he dismissed me and said it was the final price. The silver lining is that I purchased a 2013 Nissan Altima an hour later from a very helpful and friendly staff at the Nissan World dealership in Dartmouth, MA.

Tyler

Apr 11, 2013

I went to Mastria Nissan to look at a 2009 Nissan maxima that I seen on their website. I test drove the car and loved it and ended up buying it (So I thought) I went in on saturday 03/30/13 and I was a first time buyer so I thought I thought I was going to need a cosigner and I was going to ask a family member but I wanted to look at the vehicle first. It happened to be the last day of the month and the finance manager was there and they were going to see what they could do and see if I could get the loan without the cosigner. They came back and told me I was approved ( I was surprised) and it was a weekend so they told me i could come back monday and sign the rest of the paper work and I could get the car. I called that monday and they said they were waiting from the final approval from the bank and they would get back to me later that day. Never received a phone call called the next day salesmen never returned my phone call again a week and a half later went by still no phone call and found out the car was sold! Worst Dealership I have ever been too and do not recommend them!

maryl

Aug 3, 2012

I confess - I was a pain in the neck as a customer. There was only one kind of car that I wanted and I kept changing my mind in order to get the price I wanted. They were consistently patient with me, always professional and straightforward and guess what? I got my price. It was a good experience for me and I got a great deal.

Night ryder

Jul 1, 2012

This was the best car buying experience I have ever had. Adam Hoyt was my sales person and he made the process and car buying experience so easy and a lot of fun as well. He was knowledgeable and very patient with me. He was honest and open as well. The general sales manager, Jason Ferreria was a very professional and nice gentlemen. Very great dealership.

Tchoke

Jun 30, 2012

My experience with Mastria Nissan was arguably the best experience I've had at a car dealership. My sales consultants name was Evan and he was able to help me through each step in my car purchasing process. I ended up leasing a maxima and because of my sales consultant care and dedication I could not have made a better decision. Thank again Mastria!!

wildsexplorer

Jun 18, 2012

Very warm relaxed friendly greeting from Tony Pires (TJ) as I circled the gorgeous snow fighting machine while my Sentra was being serviced. Tony quickly answered questions and showed understanding over my plight. Helped me realize this was it; the time to get the machine of my dreams. I was so convinced that he would be the right salesman / dealer to buy from that I walked in for service and ended up walking out with a new Xterra. Manager DJ closed the deal effectively, very quickly getting to the bottom line which was an Excellent price and trade; considerably lower than the list price and blue book price for the vehicle.The most impressive thing was, when receiving the new and prepped vehicle full of gas, Mastria did not just hand me the keys and wave goodbye like other dealers. Tony took a total of 2 hours going over the car with me and answering many questions, to make sure I understood every single detail of operation including 4WD and locking differential procedures. So instead of taking over a year to figure everything out, I left knowing how to use all features for safer and more efficient driving. Bruce Garcia manager was also very helpful and knowledgeable in answering a couple of detailed technical questions. Even though moving to Vermont, want to retain Mastria as my dealer.

megalicious309

Apr 30, 2012

We went to a couple of dealerships before Mastria. We had a very strict budget and no other dealership seemed to want to work will us. Patrick worked with us to make sure we had the car we wanted in the price range we could afford. It was a great experience. We would recommend this dealership to our friends and family!

Brenda Silvia

Apr 22, 2012

DJ was able to find me the car that I love at the budget I can spend . I went to over 10 Other dealers even Lexus and no one was as friendly and helpful as him! I will bring my family and friends to see him and the service department is great especially Helder

bob chaisson

Mar 28, 2012

This is the worst dealership anywhere Period... They are very high pressure, liars, and will do and say anything to sell you a car. I'd rather walk than buy a car from this place.

kmccartney

Mar 26, 2012

I have been to a number of dealerships in the past few weeks - and I have one "bad" experience and a few unpleasant ones to say the least. I have bought a number of new cars in the past. I knew exactly what a wanted - the make, model, color (inside and out). I got so far as to purchase one at Nissan Village and I ended up cancelling the sale because of the way the employees were treating me - it was a terrible experience - I have never done that before in my life. The sales process here was pleasant and I can honestly say I have never said that before about purchasing a car whereas purchasing a car is a stressful experience even though the end result is good. The Finance Manager was very patient with me whereas I am not someone who makes quick decisions so I was a bit of a "pain" as far as the financial aspect of it - but he was very professional and very nice - he even returned my call on his day off. I would recommend this dealership because of my experience so far and I hope it continues on to the service department. I know my father brings my mother's car here to be serviced and he does nothing but brag about this place (and he is hard to please) so I am hoping everyone in service is just as pleasant to deal with ... not like Boch!

muxxuss

Feb 18, 2012

This is the 6th vehicle we have purchased from the Mastria Family, Nissan has a great group of people working there and each time walking through the door makes you feel like family. Most recently was the purchase of a new Nissan Versa. Linda Almeida was our sales consultant and she was by far one of the best and most knowledgable sales people we have dealt with. (Not saying anything bad about other sales consultants, she just was the best). Mark Striggles was the finance manager who got us the best deal possible and was extremely helpful. Rick Mastria should be very pleased having the high caliber staff like Linda and Mark that he has. We will definately be back for future purchases as well we will be telling all our friends and family about our experiences and where they should go to shop for their next car purchase, Mastria Nissan.

spn82756

Jan 29, 2012

I dreaded the process of going to buy a new or used car. I read some reviews of Mastria on line and decided to give them a shot. I was absolutely surprised at how I was greeted. There was no pressure. I was welcomed in and offered coffee before anything else. The salesmen that was to help me asked me what I was looking for. He described where some of the vehicles I might be interested in and lead me to the area. He told me to take some time and look at vehicles I might be interested in. Shortly after he came out and asked me if anything caught my eye. No pressure. He described some of the options included with the vehicles I looked at and asked me what mattered most to me considering price and various options. I test drove a Sentra that I liked with the options I wanted and discussed what might be added. I felt completely comfortable. I decided on the car I wanted and financing worked with me for a couple of hours to get the financing package I wanted at the interest rate and loan period I also wanted. At no time did I feel pressure. I've never experienced that in 40 years of trying to buy a vehicle. Much different than what I experienced when buying a vehicle from Kia just down the road a bit. After all was said and done I was always treated with respect and courtesy. I would have no problem referring anyone to Mastria Nissan. --------------------------------------------------------------------------------

jteixeira

Dec 16, 2011

Found a Titan online that I was interested in. Mastria is over an hour from my house. Made the trip and ended up buying it. Todd Martin was a pleasure to work with along with all other employees at this dealership. They paid attention to all my requests. I am very pleased with my purchase and overall experience at Mastria. I would recommend them to everyone.

Hypatia

Dec 5, 2011

72 hours later and frustrated that no local dealership wanted my business (we are talking about a $25,000+ purchase that would close before the end of the month) I called a dealership located a significant distance from my home. Imagine my surprise when "Craig" checked delivery time-frames and stock for the car selected and got back to me with answers within 1 hour! He further suggested I speak with "DJ" upon arrival. I hopped in my trusty 12 year old car and made the trip--negotiated a fair price with a sales consultant "Todd"--and bought a car on the spot. Isn't it amazing what a bit of teamwork and customer-centricity accomplishes!

whojay

Nov 20, 2011

very good customer service with friendly knowledgable staff and the price i could afford.they were receptive to my needs as a consumer and local neighbor

astankewicz

Nov 7, 2011

Don't think your dealing with a rookie here, even though you are. Dustin Eliason knew his information to a tee. And I was very impressed for someone who had only been in the business for a short period of time to wow me like he did. I was able to test drive four vehicles within a small amount of time and he was immediately attentive to me when i asked for the help, which was also great because you don't feel pressured by the typical sales guy attitude to make a deal. I would refer all my friends here. Also I dealt with a Sales manager by the name of Jason Ferraro he was also quit helpful and worked with me to ensure they would not loose my business. And lets not forget DJ he was also incredible and walked me through the entire dealership showing me where and how i would get my car serviced. Last but not least I would like to thank the two F&I managers Mark and their newest colleague who were able to transfer all my information accurately and without a hitch.

jspilot31

Oct 17, 2011

My cousin and I came to Mastria Nissan Raynham, Ma to purchase a brand-new 2012 Nissan Versa and they gave us the best deal (below invoice price) compared to the other dealerships in the state which would not even come close to my offer. Most of the negotiations happened online via email which was great. It was quick and spared us a lot of time. As we walked in, Decio Gomes (a sales consultant) respectfully greeted us and introduced us to the car we're going to purchase. He was very knowledgable and detailed when it came to the details of the 2012 Versa. He worked diligently finding the exact color and options we wanted within a 300mi-radius. He seems very passionate in what he does and it shows. My cousin and I left that dealership feeling great because not once we felt pressured to look at a more expensive model nor did he waste our time blabbering about non-sense. He knew what we wanted, he never steered us in the other direction, nor try to up-sell anything. That right there is a great sales consultant. I would definitely recommend if anyone does consider buying a new or used Nissan vehicle, go do business Decio Gomes at Mastria Nissan. He's a honest, hard-working, and personable gentleman.

jleonardboul

Sep 26, 2011

Awesome dealership!! I'm really happy with my recent purchase. DJ was down-to-earth and very helpful. He was not pushy at all and was understanding of my needs in a used car.I felt like he really listened to what I had to say. This dealership stayed after hours to help me complete my transaction and to answer all of my questions. When my car was not quite ready, DJ let me use a car from the lot for the day, so that I would not have to wait around. I totally reccommend this dealership and DJ specifically.

bsanson

Sep 13, 2011

I was very happy with the service and how they worked to get you what you want and the price you want there was no pressure and they are all friendly

sk8trboi944

Aug 30, 2011

The service was great. The salesman I worked with were honest and real. Overall my experience was great. I'm very happy with my new car. Thank you.

hbharley

Aug 28, 2011

Great experience, when we got there linda greeted us and asked what we were looking for we mentioned a SUV, she opend our eyes to the new nissan murano crossover and we loved it.

Budco1

Aug 13, 2011

Linda was a pleasure to deal with. She was knowlegable and professional and gave us great service during the process of purchasing the vehicle. More importantly, continued that great service after the sale.

bmcnutt

Aug 13, 2011

Very misleading. I was promised things that were not dellvered, and was "forced" to take financing, (or I could not get car at price promised). Pressure, pressure, and more pressure. Sorry that I went there. Do not go there unless you have a bodyguard with you. If you do go, make sure that you get signed copies of everything. I did not, but was told I would get them later. Bad experience.

GSchwelm

Jul 22, 2011

I just recently purchased a Nissan Murano from Mastria Nissan. The sales associate that I dealt directly with was Patrick Hammitt, whom I would recommend to anyone. I was introduced to him through a mutual friend and set up an appointment with him over the phone. When I arrived he showed me exactly what I was looking for and gave me the best deal possible...I was instantly satisfied! I absolutely love my new car and highly advise anyone looking for a Nissan in this area to request Patrick. Gretchen Schwelm(satisfied customer)

rsolon

Jul 21, 2011

Linda was a pleasure to work with. No sales pressure and she made sure I got exactly the car I wanted. I'm so happy with my new car.

sstoddard04

Jul 17, 2011

Todd and Mark went above and beyond during our visit. We were well taken care of and I would definately recommend this dealership. They took the time and effort to find out what we were looking for and they found a solution to my husbands problem. Not only did they sell us one car but two so now my husband and I have matching Altimas. Todd and Mark are dedicated professionals and you should be happy that they are a part of your team. Thanks Again!

xojamielynnexo

Jul 13, 2011

They were very very helpful and amazingly nice people to work with! I would highly recommend them to everyone! The service was fast and great!

lulubell

Jun 17, 2011

I was extremely pleased with my experience at Mastria Nissan. This is my second purchase at this dealership because I have always been satisfied with every visit.

Shimmer4u

Jun 15, 2011

I leased and found the experience very positive at Mastria. When I was pre-approved online I was contacted for an appointment and when I arrived, Linda Almeida was very helpfull in assisting me in finding the car and options that I wanted. When I received delivery of the car, Bill McNearney went out of his way to assist me in learning the features, setting up the car phone with Bluetooth and making sure that i had everything that I needed. This dealership is outstanding!

cag14

Jun 9, 2011

Found the car I wanted for me(off lot)Accomodated my scheduleHelped me with price within my guidelinesNeat appearance and pleasantProfessional and courteousThank you

mike44

Jun 4, 2011

We had a great experience with Mastria Nissan and its employees! Upon arriving, we met our salesman, Colton Eliasen, and told him what we were looking for. He proceeded to get us the information very efficiently and in a very friendly way without any " negative car salesman traits".We got what we were looking for without any hassle. We drove off with our new car the same day and very happy!Thanks... Colton E, Jason F and Bruce M

geki

Jun 3, 2011

After having a visit with an uninterested salesman at the nearby Honda dealership, I wanted to go home, but my husband turned the car around and said "Let's just see how they are at the Nissan dealer". I was not happy. Then we met Colton E. and I had my mind changed. He was very attentive, more than pleasant, fully informed and deeply interested. So, we decided to stay and we are glad we did. Colton E., Bruce M. and Jason F. changed our minds about EVER dealing with car salesman again. Colton did not leave one stone unturned as he fully explained every detail and answered all our questions without hesitation. Jason F. kept us fully at ease, which is usually difficult when dealing with the Financial Manager. We have NEVER had an experience in a dealership like this one. My husband and I are still in shock ...but there in our driveway sits a brand new Nissan Altima ...same day service. Thank you gentlemen.

Chris and Sue

Jun 1, 2011

My wife and I needed a vehicle to replace our old car,We wanted another four wheel drive, and had a budget. We were assisted by Colton Eliasen, who greeted us on the lot. We told him what we were looking for and our budget. He listened,asked us to have a seat and well get the exact car we wanted.He asked questions about what is mandatory options in OUR new car, comfortable budget # of miles we drive per year, what made us decide to buy a new car and color preferences. The weather that day was horrible, but he quickly pulled up 2 cars inside the dry service department for us to look at in comfort. We test drove the one we liked and he explained EVERYTHING in detail about the car. We went inside and Colton came back with the asking price already discounted with a payment money down and term. He made sure that we got to where our comfortable budget without dealing with a hundred people (JUST ME MY WIFE AND COLTON). Jamal the sales manager came rite up to us and congratulated us and how he appreciates our business. We drove our new car home that day! The whole day was great I got the car we wanted at the price we wanted just an excellent experience. Service is great as well Helder F explained everything for maintenance and MASTRIA'S warranty. Free tires and double power-train. Thanks you guys very much for all you have done! When you need a new car go see COLTON, JAMAL, HELDER, AND MARK!

jenzci

May 21, 2011

I typically do not like to deal with car sales people. However, as soon as I entered Mastria, I was treated like a queen. No pressure, no gimmicks, just honest business. I also had the pleasure of meeting the sales manager, Jamal, who listened to what I wanted and treated me with so much respect. I left there, with my new car, feeling like I got the best deal. I will never shop at another dealership besides Mastria Nissan.

basha

May 20, 2011

colton toke his time, and i drove 2 cars people are very friendly and they have great cokes ,the staff is very helpful colton answer all of my questions and gave me a tour of the service department and explain to me tire for life and i like that ,i recommend mastria nissan to every one its great place.

mollycc

May 20, 2011

I hate HATE working with dealerships when buying a car, I've had bad experiences in the past but a friend of mine recommended Mastria so I decided to try it out. I dont usually do any type of reviews but i had a great experience here. I purchased a used altima which I love! I was very happy with my salesman Colton, he helped me find everything I was looking for and cut out all of the usual sales gimmicks and didn't pressure me into buying. The price was fair and even more than a couple grand lower than Kelly blue book value... and the manager was able to get my payments even lower than I had budgeted for which is great for a college student. Anyway everyone there was very nice and made buying stress free so ill definitely refer people and ill be back there for my next car.

katstlzr

May 19, 2011

I have known Jamal McCraiby for awhile now and when I got into a bad situation with a car I knew who to go to. After getting out of a bad deal somewhere else Jamal was beyond helpful in finding me a car that was better priced, newer in year, lower in mileage and dependable. He made sure that I was comfortable throughout the entire experience. Colton was extremely friendly and helpful, and showed me multiple cars and was informative and knowledgeable. Jason in F and I was just as helpful and worked very hard on getting me approved for my car loan and was not pushy, but instead informative, polite and friendly. All three of them made my experience beyond easy and I will defiantly come back here for all my automotive needs. I am not from the area but I believe that the customer service here is worth the hour drive. I would recommend Mastria Nissan to anyone who is looking for a new or used car.

nmad63

May 2, 2011

I had been to two dealership's before stopping a Mastria Nissan, I was not impressed with either of the two dealerships that I visited before Mastria Nissan. When I pulled in to Masteria Nissan I was welcomed by Linda Almeida, who was pleasant and extremely helpful. I can not say I had the same experience at the other two dealerships. Linda took the time to walk through the lot looking mostly at the Nissan Xteria. We sat down and was working with the nubmers & I couldn't decide what to do, not sure I liked the numbers so I left without making a purchase, I was torn as to what I was going to do. Well the next morning I received a follow up call from Linda, she just wanted to know if I had made a decision, I was also seriously looking at a Jeep. Well I had not made a decision & that call made all the difference to me, it was like an omen so I went back to Mastria Nissan and Linda worked very hard to get the numbers I was looking for & I made the purchase. I ended up driving home that night in a brand new Xteria. I would recommend Mastria Nissan & Linda to anyone who is looking for a new vehicle. Thank you Linda!

jkirschner

Apr 18, 2011

I find car buying to be a very difficult experience. Linda Almeida at Mastria Nissan in Raynham made the experience comfortable for me. I found her to be trustworthy, knowledgable, and efficient. She was extremely helpful throughout the process; I would definitely buy another car from her and will recommend her to my family and friends. She is an valuable asset to Mastria Nissan.

pjlevie

Apr 12, 2011

I can highly recommend DJ Allain as an exceptional sales person.My overall experience with Mastria Nissan was positive.I would recommend this dealership to all.All of the personnel that I encountered were friendly and helpful.They answered any question promptly and described their inventory in a professional manner.

donnellye

Mar 21, 2011

The reason this dealership got the rating I gave it was because they were great to work with and sold a quality product. Linda was there from the start to show us through the inventory and knew all the facts about whichever vehicle she was showing to us. She had excellent customer service and made the process run very smoothly. Definitely will deal with this dealership in the future!

jwcrow

Mar 21, 2011

Right of the bat I was not treated as just some other guy looking at used cars. I felt I received the same treatment as someone who may be there looking to buy a new Z. I found DJ Allain to be an excellent and very personable salesman. He is just a fine young man who I'm sure means a lot to the Mastria group. He was also very helpful with 2 new salesmen, George and Nick. They too, were very good with me. I would definitely reccommend Mastria to family, friends, or anyone looking for a used or new car. Oh, and I forgot about the car! It is a '06 Nissan Murano that is just like new to me. So far, so good. I've only had the car a week but based on the way I have been treated so far I'll bet their service department will be just as good. I've even got my wife thinking of leasing a Sentra!

melrose700

Mar 17, 2011

i was very pleased with the whole process i felt no pressure from any of the people i delt with, Linda Almeida was great,she took the time to answer all our questions and did a wonderful job making us feel very comfortible.i would say it was a very good expience and would ask for her again

Yan34744

Feb 20, 2011

I would like to thanks Linda for the GREAT customer services. I will recommend this dealership and specially Linda Almeida (Sales & Leasing Consultant). I have a very bad experience with another Dealership (KIA route 44 ) and I was not sure to buy a new car.

Saraulino

Feb 14, 2011

I went to Mastria in Raynham at the recommendations of my best friends of over 10 years who had purchased a maxima there. This was my first major purchase and my first new car ever in my life. I have too say that Linda was exceptional. She was friendly, knowledgeable, and never once made me feel as though I didn't deserve to be there or that I was out of my league. I was driving a 1995 Buick Century and walked out of Mastria with a certified pre-owned 09 Altima 2.5s. Quite an upgrade to say the least. Dwight and Rodell were people I mostly dealt with over the phone but I still would like to mention them since they were always friendly and very professional. I would like to mention Linda again because she really was EXCEPTIONAL, and she didn't make me feel like I had too buy the car at all. In fact, when I mentioned that I would like to test drive a couple others just to be sure she said that was a good idea. The overall experience was unbelievably great. I was a first time buyer, with less than perfect credit and Mastria made every effort to get me the best deal possible. Never once during my dealings with this dealership did I feel pressure to buy, uncomfortable, or like I didn't deserve what I was getting. Every other dealership I had dealt with when I was starting to look around made me feel like I had too get there soon or the price may change which led me to not going to another dealership. I am more than satisfied with my buying experience and the professional and friendly manner in which everyone I dealt with treated me. And don't just assume that because you don't make 60k a year that you can't afford a Nissan, I was originally looking at a chevy aveo from a different dealership which was only slightly cheaper than the Altima that I got and the Altima is a much better vehicle. I will be telling anyone I come in contact with about how positive my experience was with Mastria and recommending that they go there, since I will be going back when I am ready to trade my car in and get a new one.

julrhody

Feb 14, 2011

These guys are the reason why people HATE car salesmen. They are dishonest, will say anything to get you in the door (I was communicating with the internet sales department that told me in their words it would "be in my best interest to come in to see them" as "no one else offers" the service they do or the "aggressive KBB trade in prices" they offer on their trade ins. This was even after I had already told them the other offers I had received while price shopping for my new car and my trade in. They assured me no one could beat them. I asked them not to waste my time including an hour long drive and they assured me they wouldn't. LIES, LIES, LIES. First of all when I pulled up they were waiting outside for me. Stalkers. Then, after sitting for nearly an hour and having had them pull the old switch-a-roo routine on me by passing me onto 3 different people their 'manager' offered me $6,000 BELOW the KBB blue book *trade in* price on my 1 YEAR OLD car in MINT condition. After I called B.S. on them and complained about them wasting my time they fed me a line about the current auction prices for my car. Auction prices? Are you joking? This isn't an auction car..nice try bud. If we want to discuss auction prices, how about you give me auction price on the new car I want to purchase, too?! When I let him know I was no fool, he then starting rambling about how he'd have to pay fair condition price (of which he still offered me $5k below) because they had to wash the car. Really? $5-6k worth of soap and water? Idiot. I walked out while they were still yacking their big lying mouths. Honestly, these guys are crooks and will say anything to rip you off and when you call them out on it they give the biggest load of b.s. excuses I've ever heard. When I reiterated the offers I had from two other dealerships, they told me there was "no way" it would happen. Um Yeah...I pulled out of their parking lot, drove straight to another dealer and what do you know the price was exactly what they promised me for my trade in and my new vehicle purchase and I bought the car there. STAY AWAY FROM THESE CROOKS.

dabdou

Feb 10, 2011

We worked with Linda first.She was personable, friendly and very easy going. No high pressure b.s. Then we met the GM-Jason, who was also great and helped us determine if a lease or a buy would be better. We went with the lease. he was a great help.

karam0403

Jan 27, 2011

Linda Almeida was amazing. She made the experience stress free and kept me updated throughout the entire process. She also called a couple of days after the sale to just make sure that I was enjoying the car and to see if I had any questions. I would recommend asking for her if you are looking for someone that will be dependable and answer any questions you may have along the way.

robertgrenon91

Dec 28, 2010

I went in to the dealer ship to just look at cars at first. there i met my sales rep. Kyle he sat down with me and explained to me all my options and showed me what car would best suit me and my needs. he went above and beyond my expectations took care of everything and was the friendliest and most knowledgeable sales rep i have ever dealt with it was and still is a great pleasure dealing with him and mastria nissan they take really good care of the customers and they will never disappoint they are by far the best dealership i have ever worked with and will continue to do my business with them and recommend them to all my friends and associates at work. If you ever have any doubts about them toss those to the side because i promise you they will never disappoint you and will find the car your looking for.

rdenormand

Dec 7, 2010

Linda and Bill were excelent to work with and made the buying process painless. Would recommend the dealership and the people I have worked with to anyone looking to buy a car. They went out of there way to make the experience pleasent even letting me show the car to my Wife who was not able to be there in person.

luisa moura

Dec 4, 2010

ALL I CAN SAY IT WAS ONE OF THE BEST EXPERICENCE I HAVE HAD AN BUYING A VECHICLE. DJ WAS VERY HELPFUL ON EVERY DETAIL OF THE VECHICLE AND VERY FRIENDLY. HE DID WHAT WAS BEST FOR US, AND HE WAS NOT ON TOP OF US,HE GAVE US SPACE TO THINK . IT WAS VERY NICE DEALING WITH DJ HE DIDNT LEAVE US GUESSING. ALL I CAN SAY IT WAS A VERY GOOD EXPERIENCE AND I AM GOING TO TELL EVERYBODY ABOUT THIS DEALER AND ALSO TO ASK FOR DJ.

teddyclyde

Dec 1, 2010

When I went into the dealership I was unsure about purchasing a new car. Linda made sure that the car I chose was exactly what I was looking for and then throughout the process she worked with me to make sure I was comfortable and satisfied with my new car.

imacomber1012

Dec 1, 2010

For years my family and I had been loyal Saturn customers. We enjoyed their reliable, reasonably priced vehicles coupled with the genuine friendliness of their staff. We decided to check out Mastria Nissan because it was in the same dealership "family" as the Saturn dealership they use to have.As soon as I walked on to the lot, DJ greeted me and proceeded to tell me everything I needed to know about the new Nissan Juke. He was fantastic about answering all of my questions and even working with me when I had concerns or doubts. After leveraging his knowledge about cars and his experience at the dealership, DJ provided me with the perfect Nissan Juke that met all of my expectations. Better yet, I was able to purchase this car for a price that fell right in my budget.DJ was a great example of what I had hoped to find at other Mastria dealerships. His friendliness and helpful attitude made it a pleasure to shop at that dealership. I am more than pleased with my purchase and my overall experience with Mastria Nissan and would recommend anyone to go down and speak with DJ about buying a new or used car.

bernadette levasseur

Nov 29, 2010

Linda and Justin listen to my needs. Linda found out what I was looking for in a car took notes and took us out side to see what was available. She ran some numbers came back after talking with Justin who ran some more numbers. We were happy with what they came up with. I got a deal I could live with and they made a little money also. It turned out to be a very pleasant experience.

evan1lac

Nov 27, 2010

Me and my husband had a wonderful experience in purchasing our car. There was no hassles and they worked with our situation to fine the best deal for us.I would recommend this dealer to my family and friends. Special thanks to Linda and Paul, you guys are great.

dmencino

Nov 25, 2010

I don't buy cars that often & really wasn't planning on making a purchase so quick but after meeting my sales associate, Kyle Alexander, he explained everything about the car & showed me it's reviews & made me feel very comfortable. He gave me a great deal & went above & beyond my expectations. Nowadays true excellence really needs to be recognized. Kyle is an asset to the company & I would recommend him & Mastria Nissan to all my friends & family.

pbap

Nov 24, 2010

This was my first car buying experience and overall it was a positive one. I went to the dealership with my uncle and we sat around for some time before a sales person came to help us. Other than that there were no major issues. Kyle went above and beyond to make sure I got the car I wanted, at a resonable price.

dennis s.

Nov 21, 2010

Kyle Alexander was a very accomadating and helpful sales associate. He picked me up at the Providence, R.I. airport and drove me to the dealership. We had a very intense test drive of an 07 altima and allowed me plenty of time to do a close inspection of the vehicle. Kyle was a very friendly and knowledgeable person. All involved with the sales transaction were very friendly. I would recommend this dealership to everyone.

bmfnunes16

Oct 31, 2010

Absolutely phenomenal service, integrity, professionalism and overall quality. I would recommend that you use this dealer first and last when you are looking for either new or used. Without exception the best dealership I've dealt with. I'll be there for life as long as people like kyle alexander and justin Bettencourt work there. Can't say enough.

Bonnie Peck

Oct 28, 2010

Everyone tried real hard to find the exact vehicle that I wanted. They looked as far away as New Jersey . They were always very friendly and honest and I felt very comfortable dealing with them. They finally found a new car that I really love. I would hi8ghly recommend this dealership to anyone looking for a new or used car.

camojoe314

Oct 25, 2010

Salesperson was great. Price was great. tradein value was great. financing percentage was great. model choices were great. overall service was great. location very convenient. warranty extension by dealership is great. maintenance hours are great. overall wonderful experience.

Stevejen

Oct 24, 2010

We had great experience. Linda was friendly, knowledgeable and informative. This was our first car purchase in 10 years and we were a bit overwhelmed, but Linda made the process easy and has called us to follow up and make sure we are happy with the car.

navitcha

Oct 21, 2010

I had a great experience at the Nissan dealership. Linda Almeida was of excellent help, very professional and friendly. She worked with me to find the best car to suit my personal preferences and finances. I am very satisfied with my purchase and would gladly recommend her as a salerperson and Nissan to all my friends and family.

Colburn

Sep 28, 2010

We found Linda pleasant to deal with and NOT pushy which was important to us. She was very knowledgeable and helpful about the Altima we purchased.When negotiating the final price we found the Mastria dealership very fair especially the trade in value they gave us on our vehicle. We are looking forward having our Altima serviced there and hope they are just as efficient.

s0180872

Sep 28, 2010

My experience this week-end with Mastria Nissan was excellent. Everyone was very helpful, especially Linda Almeida. She was very knowledge which allowed me to make a clear decision between the 2011 Rogue or 2010 Altima. Linda was very patient with me. I have very little understanding about cars, and Linda took her time to explain me everything. I also had some issues with my insurance but Linda was always so pleasant in walking me through the problem. Most inportantly, Linda was able to understand my needs and she helped me choice a car that best fit those needs (since I am a traveling nurse). When I was introduced to Linda, the person mentioned that Linda was part of the "all-star", and now I can see why.Thank you very much for everything,Poliana Vasconcelos

leamarie1180

Aug 20, 2010

I went to this dealership with my sister after going to many other places. Will was friendly and worked very hard with us to get us the right car for the right price. They tried many different banks and found one that would work with our situation,(my sister is a nanny and gets paid under the table). VERY good experience and I highly recommend them to my friends.

mastria_lies

Jan 9, 2010

One of the worst experiences I have ever had at a dealership. Do yourself a favor and go somewhere else to buy a car. I realize that car dealerships are sleazy and they try screw you over, but this one tops them all.I was looking to buy a car so I performed a search on the internet and requested a quote. I then receive an email from Mastria saying they will sell me the car I am looking for. I call Mastria and agree on a price and they request that I come down to the dealership to put down a deposit. Here is where the lies start. After we have agreed on a price, Mastria decides to tell they do not have that vehicle in stock so he needs to locate one, but it shouldn't take long. Worst case scenario would be that they order it. For over a week, I placed several calls into Mastria to find out if they could locate the car and had very few calls returned. At this point, it was very obvious that they were not going to be able to locate the car so I requested that they order it or give me my deposit back so I could move on. Mastria now tells me that they will order the car, but they have to wait until the first week of the month to order it. They had to wait because it was Nissan's policy that they could only order cars in the first week of the month (this turns out be another lie). I call back during the first week of the month and no one returns my call and finally get someone after the first week of the month. Mastria tells me they had not ordered the car as promised as they are still hoping to locate one. At this point I am still under the impression that cars can only ordered the first week of the month and think that the window to order the car has passed so I ask speak with a manager. I speak with a manager and he tells me that they will order the car for me and what I was told about ordering cars the first week of the month is untrue (the first truth someone told me at Mastria). At this point I further request that the manager send me something confirming the order took place which he does send me. He also tells me that the car has been assigned to me (has my name associated to it). My name being tagged to the car appears to be true by looking at the order confirmation he sent me. They told me the car would be in sometime in mid-December. Now 3 months after I gave them a down payment, it is mid-December and I attempt to call several times, with no return call, to get a status on the vehicle. I finally get in touch with someone who tells me the car will be in on January 7th, plus or minus 3 days. They continue to volunteer the information that the car has my name associated with it so everything looks good and I am in good shape. 3 days before Jan 7, I place a call into Mastria asking if we are still on schedule and I am assured that we are. "The car will be here soon". On January 7th, I receive a call telling me the car came in yesterday but was sold to someone else "by accident". I ask them to get the car back from that other person, but they say the other person paid cash and it was already driven off the lot on the same day. I am not an expert at buying cars, but I am assuming you need to provide a cashiers check and also get plates for the car before driving it off the lot, so to have a transaction like this occur in the same day a car gets delivered to a lot is not possible in my opinion. Regardless, the fact that they sold the car that they had ordered for me is unacceptable.My guess....someone else came in during the 4 months it took me to get this car and outbid me so they decided to screw me over. If this is how you would expect to be treated...than this is the place for you. My suggestion, get a quote from these guys then bring it to another dealer to have them match or beat it. Their excuse for selling my car? First it started with my name was not attached to the car. Well I know that was a lie, because they showed me paper work where it was. Next lie was that the sales person I worked with was not longer with the company. That was a lie too, because when I asked what my sales persons name was they had the wrong name. The last (and probably their go to lie) there was a computer problem. Once again, I realize that being screwed over is part of the car buying experience, I just didn't expect to be screwed over this bad. Go somewhere else if you have a chance these guys are major liars.If anyone wants anyone information about my experience with Mastria, please email me at Mastria_liesatyahoo.com. The lies and deception go deeper than what I had time to write here and I will gladly share my story with you.

milysul

Oct 19, 2009

I have purchased 3 vehicles from Mastria and all have had numerous problems. I also purchased the extended warranties. The repair shop is very rude and when I brought the my Nissan back after it needed $8000 worth of repairs (which I let them do) because it was making unusual sounds and not running right they told me I was hearing things and to not come back for them to run diagnostics any more or they would charge me. I now have a vehicle that the extended warranty is up and we still have the same problems that I spent 8000 dollars to fix. Rude,Unqualified and should be closed down.