Used Cars for Sale at Matt Castrucci Honda in Dayton, OH

Rahul1

Oct 27, 2014

Was a cold windy day in October and I had gone in to look at an Accord EX-L. The salesman has me waiting outside for over 10 minutes and returns to tell me they have just one in the parking lot. I asked him if they had the key and he tells me its in a lock box. I wait another 10 minutes outside for him to get it sorted out and I leave to the used car lot. The vultures there were even worse. Rude and don't care for your business, probably unless you're waving a bundle of cash in front of their nose. Won't be giving them any of my business anyway. I took off and headed elsewhere.

google user

Aug 19, 2014

Bought Castrucci's Gold shield Ziebart 10 year Protection for our 2014 CX9. That includes the Aquapel glass protection. Notice stains developing on our front and rear windshield few months after Aquapel was applied. Over the pass four months it has gotten to the point we brought it back to Castrucci Auto Mall. Was told there was nothing they can do. I will never buy another car from this dealer or use any Ziebart product again. Driving a $38,000 car with 5,000 miles that looks awful.

Tha1unv

Aug 15, 2014

I unfortunately had to have my car towed to Matt Castrucci because it was the closest Honda dealership to me when my car was experiencing issues. When the issue first happened, I called them to see if they could help me troubleshoot the issue but instaed of assisting me they advised me to have the car towed flat out. I ended up calling the Joe Morgan Honda, where I purchase the car, and they lead me through at least 5 different things to try. The issue was not resolved so they THEN recommended I have my car towed. When I called my insurance company to have the car towed, 15 miles was covered without paying therefore I was forced to have it towed to Matt Castrucci Honda for servicing. When I dropped my car off, I was very hesitant in leaving with them because they were very short with me and the were not personable AT ALL. It took them three days to contact me to update me on what was going on with my car in which I still had to initiate the call! When I vocalized my frustrations with the servicing representative he simply told me "There are other people before you and we have to be fair" yet, I was advised at 10am the first morning, my car would be next. I explained to him I was not requesting him to tell me what the issue is becuase I was aware they may not know at the time but I just wish they would communicate with me to let me know the status. Once they advised what the issue was, I immediately contacted my insurance company to see if the issue was covered under my insurance. They had my car for a week and no one bothered to call me to update me.....NOT ONCE! Any call that was made about the car, except the call telling me my car was ready, was initiated by me. When everything was said and done and I received the call advsing my car was ready, the representative advised that along with $500 deductible, in order to get my car, I would have to pay an additional 150.00 for a battery because while fixing it, the battery went bad. I was livid because I just bought a battery not even a year ago, nothing was wrong with the battery prior to the accident, and I didn't understand why it was not included in my insurance....plus.....WHO CHARGES 150.00 to put a battery in a car!!! I immediately call my the insurance adjuster and they advised that none of the representative even MENTIONED the car needing a battery replacement! So now I feel like they are trying to get over on me. My insurance adjuster then had to go back to to inspect the car to get the battery approved as part of the claim. Luckily he was able to get it approved and I'm hoping I can get my car out of these crooks hands ASAP!! I'm so dissappointed in this company and I know Honda would not appreciate them representing them in the manner they have! If your car needs servicing.....DO NOT TAKE IT HERE!!!! I'm forewarning you!

mills10210

Mar 25, 2014

I RETURNED TO THIS DEALERSHIP TO GIVE THEM A SECOND CHANCE AND THEY BLEW MY MIND THEY WORKED REALLY HAR TO GET ME INTO THE RIGHT CAR FOR THE RIGHT PRICE PLEASE OVER LOOK MY FIRST POST AND GO SEE THEM THEY ARE GREAT

LorenzoViperus

Mar 24, 2014

Very unprofessional staff from the negotiating to the actual transferring of the title. The car's engine stopped working and they just pretend to not have switched off hoping i did not noticed it.Title transferring took more than the validity of the temporary licence so I had to drive (with another car) to take the title from them while at the moment of selling they promised they would have send it.Some other note negligible defects went out later, so that imply that the car has never been checked by them.

Artcliff

Apr 16, 2013

Low pressure experience. That was great! From start to finish Barry W was great! Thank you Barry W. for the great experience! We will return.

OdysseyOwner2926

Mar 27, 2013

I have had Matt Castrucci Honda service my 2011 Honda Odyssey since the summer of 2011. I have had many customer service issues regarding the service department. Services are performed on the vehicle, but when it comes time to speak to the service department, watch out. The service manager John is very rude unless he is getting a lot of money for repairing your car. John the service manager and Bob in service have stated, " I don't have time for you." This is completely unprofessional. I have contacted Mike Boone, General Manager at Matt Castrucci Auto Mall of Dayton, to resolve these issues. He has tried to rectify the situation in the past. But it seems he has no control over the attitudes of the service department. I have since left him a voicemail over the conversation I had today with Bob in service and am waiting on a response from Mike Boone.To ensure that this review has some validity, I have purchased a 2013 Nissan Altima from Matt Castrucci in September 2012. I have had nothing but good things to say about our sales person Andy and the Nissan service department. They have taken care of every need that we have had. Even gone above and beyond to ensure our service was great. I am not sure why the Honda service department is not consumer friendly. I will not bring my Honda back to the Honda service department ever again. I have contacted Honda Corporate regarding the unprofessionalism this dealership has displayed. When you spend $40,000 on a vehicle, you kind of expect to be treated like you matter, and that your time is valued. When it comes to John and Bob at Matt Castrucci Auto Mall of Dayton, I would think otherwise. I will post a comment on here when I hear back from Mike Boone to let everyone who reads this know what was done on the dealership's part.

Accordingtome

Dec 5, 2012

Priced Accords all over the area. This dealership had the best price for the best car! Our salesman, David Barnes was wonderful and would highly recommend him! The car had a ding in the leather behind the passenger seat which the salesman brought to our attention. We were given a due bill to get it fixed. They kept their word, fixed the seat, gave us a loaner car and even washed the car before we got it back. So far so good! Love Castrucci Honda!

Gatordale

Nov 20, 2012

Issues with my Accord tansmission and not repaired by the service department. Charged a diagnostic fee even though the issue not fixed and the real issue covered by warranty.

steven.mustard

Oct 17, 2012

We went to this dealership because we had friends with connections to it. We were very skeptical about buying a vehicle because of past crediting issues and budget. The cars we were looking at the banks wouldn't approve because they didn't cost enough. This dealership was able to get us into more than what we expected but still kept us in a workable price range with very little down. We were very happy with the dealership not being pushy or trying to work more money out of us than what they knew we could front. They were up front about the loans and vehicles. I would recommend this dealer and salesman to others.

BSUALUM

Aug 4, 2012

I searched all over Southwestern Ohio seeking a vehicle that met my needs...I considered the Optima, Fusion, and the Sonata...What sold me was the price and Honda's reliablity. In addition, I was impressed with Zach and Tom's professionalism...I did my research and was not there to "haggle." They located the vehicle that I preferred; because they did not have the color I wanted in stock...The price I paid for the Accord EX-L was MUCH MORE affordable than the any other dealership that I contacted via internet...

churchkn

Jul 4, 2011

Went looking for info/test drive on the CR-Z. Took 10-20 minutes just to talk to an employee who was very rude and impatient with me. Talked down to me about the car's technology/accessories. After test drive she was no where to be found, left the keys with another employee who didn't seem helpful either. For someone who wants my business they sure didn't act like it. Very unhappy with their service! Would not recommend!!

Jenspa

May 6, 2011

Used Edmund's quote service for a 2011 Odyssey. Hands down best price. Kevin, intenet sales exec, went out of his way to get the style and color I wanted( they didn't have my choice in stock) they expedited title so I could register car out-of -state. I had quotes from 12 dealers. No one else was close. No nonsense, everything up front and as promised. Best ever car buying experience after 50 years

klafollette326

Oct 22, 2010

I took my Honda Odyssey to have body repairs done to it. I would never take anything I own back to this dealer again. My husband and I figured since it was a Honda dealer doing the repairs it would be done right. We were wrong. First when I went to pick up my van, I asked the lady at the desk (didn't get her name) if there was someone at the body shop that would go over what was done to my van with me. Her response was "Um Didn't someone call you and tell you what they did. I said " No, They just quoted me the estimate and told me when to pick it up. She started reading off of a paper that was making no sense at all. So I just went on with it. I paid the lady and she handed me my keys and said " Your van is in the parking lot. So I take my keys and walk outside to a million cars in the parking lot looking for my van. I looked at the paint job which had bubbles all in it that I could of probably did better myself. The damages just looked like they were painted over and not repaired at all. (The whole drivers side was smashed in and was suppose to have new doors put on). I open the sliding door to put my kids in the van and there is glass all over the seat from where the window was busted out and they repaired it but failed to clean it up. I grabbed a handful of the glass, took it over the body shop and handed to the man standing there, which didn't say anything because I'm sure he heard me talking about how the van was not repaired the correct way like it was suppose to be. Along with the glass was dust all over the seats and interior, the floor mats were nasty. Needless to say I called my insurance company and I am getting everything taken care of, But I would never recommend anyone to take their cars to the body shop! What a waste of time and money!!

bucknut

Jul 30, 2010

I had a warranty claim for my Honda Accord. Part was ordered and they never called me. I call 1 month after to see if the part ever came in and they said they sent it back because I never responded. I have no record of any phone call on my cell phone. I called back and spoke with a Jason in service and he said the Service Manager would get in contact with me. What do you know, no phone call again. Now I have a Honda Accord where I could have had a repair on my car under the warranty and now I will have to pay for if I want to get it fixed.Thanks for the no response.Tom

rcbeth

Jun 18, 2010

Great job Great JobGreat job Esay to deal with Took time with you Would go back Great job Great JobGreat job Esay to deal with Took time with you Would go back Great job Great JobGreat job Esay to deal with Took time with you Would go back