Used Cars for Sale at Mazda of Fort Walton Beach in Fort Walton Beach, FL

michael bass

Sep 12, 2014

Everything went as promised, couldn't ask for more friendly & professional place to do buisness. Many dealships in the past have performed an alighnment when one was not necessary or tried to sell me services that were not needed, not at Quality. Thanks again, Michael

Mlwhite

Jul 27, 2014

Excellent service Rick was on top of what I wanted found it for me and even went and picked it up so I could drive it home the same day. Can't say enough I love my CX-5.

marcsmom

Jul 23, 2014

My car needed oil change plus tire rotation, and overall check up. I'm very happy with your customer service and friendly atmosphere. There may be other places to go for such maintenance on my car, but I trust Quality Imports and will continue to be a customer of this business.

me2014

Jul 23, 2014

Mr. PK was a great salesman. Very knowledgeable about the cars. The detail team maybe could have done a little better but overall a great buying experience.

PrnctnBoy

Jun 20, 2014

I am very pleased with the attention paid to me by Nathan. I brought my Mazda6 to have some creaking around the shifter taken care of. The creaking wasn't particularly loud or anything, but the vehicle had only 600 miles on and I expect it to be very quiet at least for a while. I was glad that Nathan didn't pretend to be deaf like most other technicians and claim to not hear the creaking. The problem was mostly mitigated by applying some felt around the trim near the radio and shifter and I am pleased with the results. The infotainment center still creaks once in a while, but only when driving over the worst of bumps and honestly you should try to avoid those anyway.

mailho69

Apr 23, 2014

Fixed a programming issue due to a wet alternator belt. Mazda roadside assistance came and picked up the car and Quality Mazda had the service completed by the end of the day.

Dave2057

Apr 15, 2014

Visit was for the installation of a special order part they ordered for my B3000. Appointment time was met and installation completed in one hour.

katiejean

Apr 14, 2014

Each employee was so nice and helpful. I will continue to have my vehicle serviced here, as the customer service was so great and I trusted their advice. Thank you for a nice and painless experience!

Canutyp

Apr 11, 2014

We had a good experience. Nathan took good care of us even though we were out of town. I would bring my car to them in the future.

aldaniel

Apr 2, 2014

Everything was terrific except price was unreasonably high and computer scheduling did not work. When I showed up for my scheduled computer (Internet) appointment, the shop did not know I was coming in. Had to get in line, very inconvenient.

9usnavy

Mar 14, 2014

You need to analyze your services offered with an oil change. Most dealers and Auto service centers offer tire rotation with Oil Change. This survey is to complicated. Either take my review as is or don't send me anymore reviews.

knf3683

Feb 23, 2014

I was upset that I drove all the way out to Fort Walton Beach Florida for no reason. I was scheduled for a service to be done and I drove all the way from navarre Florida. I get to my "appointment" and 20 minutes later I was told my part for my car wasn't in Stock! I actually came to my "appointment" a day early and found out I would have made a blank trip either way!!! No one tried to make the situation better Dave was just like sorry deal with it and nate didn't have enough sense to check and make sure what I needed was in Stock before he scheduled my appointment! I won't be back.

kroajmom

Feb 18, 2014

Not at this time!!!!!!!Both Dale and Nathan were very nice and did the best with what the situation they have to work work but the overall setup and efficiency of the Mazda Service Department is deplorable even with the extenuating circumstances. At no point should 2 technician EVER be pull from their jobs to have to run up and down the road the pick up and deliver vehicle much less should customers have to wait on that kind if circus either especially if all a customer is there for is to have a key made. It is EXTREMEMLY frustrating for customers to feels as though there vehicle should be about complete only to find out the part hasn't even been picked up and yet there are 4 salesman standing around literally holding there hands. Either the service writers and waiting area needs to be moved to the shop area or hire a older gentlemen to be a driver of a "service" car to drive a tech or customer back & forth have him come in 10-4. Have the serv techs to use the service car first thin I'm the morning to come get all the cars to get the day started. It's a small cost for a much greater good!!!

Spaits1

Feb 11, 2014

Needed service for a check engine light. The analysis determined the brake booster was sucking vacuum and needed to be replaced - the vehicle is still in full warranty. The part had to be ordered from Atlanta, so they gave me my vehicle back until the part arrived. Over the course of the next day or so, driving the car became somewhat hazardous as the booster continued to degrade and braking became more challenging - especially at lower speeds. Had I known how dangerous it would become to drive the vehicle, I wouldn't have driven it. More surprisingly, the dealership should have recognized this and put me in a loaner vehicle until the part did arrive and they could fix the issue, instead of allowing the safety of myself and my passengers to go at risk. The part took longer to arrive than originally expected due in part to the ice storm that disabled Atlanta. When it finally did arrive and was replaced, I was driving home and the Powertrain Malfunction light came on as a result of the mechanic bumping the brake switch while replacing the booster, thus, requiring me to spend even more time in the service area waiting for my vehicle. Not a smooth service occassion. I was disappointed.

Jay14

Jan 29, 2014

Hate, hate, car shopping, but these guys made it pleasurable. Honest and no haggling or the going back and forth to sales manager game. Great!

Rocket03

Jan 28, 2014

Our thanks to PK, and Lonnie for making our recent purchase a very pleasant experience. They are both true professionals, and great representatives of Quality Automotive.

musantede

Dec 31, 2013

It's a pleasure having my car serviced at your Dealership at Quality Imports. Nathan Wing is simply outstanding in his position. When our car went into the service area, the maintenance specialist did a Full Circle Service Inspection and found some discrepancies that needed attention that might have caused us some problems later. Our Vehicle needed a new Battery because ours was not charging correctly and would have caused problems in the near future. They also found an engine filter that needed changed. I have my tires rotated every 5000 thousands miles and they make sure all my fluids are at the levels there suppose to be. Since they removed the Battery, our Blue Tooth needed to be activated again. The Maintenance man brought our vehicle back and my wife asked him about the Blue Tooth. I do Believe the maintanence Specialist name is Phillip Johnson and he reset our Blue Tooth with no problem. That is First Class Service. Nathan Wing explained about the Maintenance that was required and we discussed everything at Length and I gave the approval. The Best Maintenance Facility in Northwest Florida. I have been dealing with Mazda since 1999 and it is a pleasure to visit your facility. Thanks for taking care of my car needs. My C-X7 is a great investment and Mazda assures that my investment stays forever. Nathan Wing is Number One and Quality Imports is fortunate to have him represent your company. Thanks again.

valtino369

Dec 15, 2013

The process of checking issues with vehicles is extremely expensive and is almost not worth it. To get multiple problems looked at it requires a different diagnostic each time which is understandable but not affordable. At 98$ + Tax for each issue is almost as expensive as getting certain problems fixed.

drury1961

Nov 23, 2013

Very friendly service, but discovered light scratches in windshield while car was getting detailed. We were told could be buffed out, but service dept could not buff them out and the windshield repair will now be at our own expense. Salesman marked down internet price but more than got the money back on the low trade in value I got. Which I agreed to, so I guess I can't complain there. Overall I got an OK deal, just not sure if I got a great deal.

cerigo

Nov 14, 2013

We have been customers of Quality Imports since 1979. They have serviced our six vehicles since then and we always have had good, friendly service. We have never had any problem with the work they have done on our vehicles. Five of the six vehicles were purchased at Quality Imports after considerable research and shopping everywhere. We highly recommend Quality Imports, especially their service staff.

twashi29

Nov 9, 2013

The Quality Mazda Service Center has performed every maintenance operation both large small on my vehicle since 2007. They ensure my vehicle receives whatever it needs to perform according to specs and my driving needs.

knf3683

Oct 9, 2013

Great customer service. I don't know anything about cars and nate explained everything to me very nicely and patiently. Thank you very much. I will be back if I have any more concerns or problems ?

Spess79

Sep 28, 2013

Everyone was great, friendly and helpful. I thought the price was a little high, it was almost double from the last mazda dealer. The staff was helpful with a warranty issues I had, so I will be back and hope I have another great experience. I thought the waiting area was set up nice and was there a little over 1.5 hours so I hope the next oil change will be shorter. I was concerned that Nathan told me I have six months or 7500 miles between oil changes and noticed the car was set at 5000 miles and 180 days so il call and ask about that. Overall I was so happy with the service sooooo much better then the Chevy dealer hands down !!!!!!!

suzanne2013

Aug 17, 2013

Took off work to have work done at one time. Waited a week for GPS system to be ordered, wrong one sent.Having problem w/ driver seat back going down on its own, told I was probably hitting button when getting out...come to find out this is a common problem with this car. New switch has been ordered. Will now have to lose another day of work or rent a car at my expense to get to work, not happy with that.

marcsmom

Aug 1, 2013

I truly appreciate the care and time Rick gave to me and my children. He is a valuable asset to Quality Imports! Thank you so much!

Bjacksonjr

Jul 31, 2013

Very friendly and knowledgeable. They knew exactly what to do to my car, that was very comforting to me! Job well done! They finished my car in under an hour as well.

twashi29

Jul 26, 2013

I needed my car serviced quickly because I'm headed home for a funeral in North Carolina. As always, my Mazda service crew rose to the challenge and got it done. This is typical of my Mazda service experience and the reason why I've been coming here since 2007. They set the bar really high.

jpiccione

Jun 28, 2013

I took my car into service because when I purchased it I was told the Bluetooth voice commands weren't working correctly. After a couple service visits and days without my car, the service team told me I was simply using the wrong commands although I was using the commands that I was told to use at the day of purchase. The service team also didn't realize they were the wrong commands because they got as far as completely replacing the microphone and Bluetooth system before they realized the issue wasn't the system at all. That being said, they were very helpful and friendly in my visits, just not very knowledgeable on the system.

cartermrsat1

Jun 25, 2013

I appreciated the efficiency and open communication from the start and I appreciated Nathan's customer service. Im glad I decided to take my car to the professionals and not just the neighborhood garage bc I know I wouldn't have come out with the same results!

ayarborough

Jun 13, 2013

Very nice dealership!! I was pleasednwith thenwork they did and how fast the work was done! I would recommend this to anyone and will come back

lclark88

Jun 12, 2013

This was my first visit to Quality Imports overall good experience. Fast service, the ASM was very thorough. Will use service again in the future!

Joette

Jun 1, 2013

I had an engine warning light on my way to work. Took the car in that morning and analysis was done early afternoon. I received a price quote and I had new coils by late afternoon. Great same day service! Much appreciated! Can't say I loved the price but service was great and I love my Mazda RX

mwensel

May 24, 2013

When I called to schedule service the representative was very pleasant and was able to set the appointment at my convenience. Upon my arrival I was quickly greeted and after discussing my needs my vehicle was taken to be serviced. The service was performed within a reasonable amount of time. My service order, specs, and recommendations were clearly explained to me. I would certainly recommend Quality Mazda.

JeffreyDutton

May 6, 2013

Thank you for your time and quick service. While I was waiting for my car I was looking around for possibly a newer model and Pongsura was very helpful.

musantede

Apr 26, 2013

I had my Vehicle Serviced on April 25, 2013. Nathan Wing and Dale were very professional and made our visit pleasant during the brief time we were there waiting for our vehicle to be done. I was really impressed with Nathan because he researched and informed me that I was coming due on my 30,000 Mile Recommended Maintenance. I received a worksheet for my 30,000 mile maintenance requirements with an estimated cost and a worksheet for my 60,000 Mile Recommended Maintenance Due. This was Outstanding. Very Impressive on his part. I will be looking forward to my next visit to accomplish this required maintenance. Nathan was very Professional and an outstanding Maintenance Director making sure the customer is aware of there vehicle maintenance needs and requirements to assure our vehicles are properly maintained. He represents Quality Imports in a highly professional manner assuring the customer is knowledgable concerning the maintenance and care of their investment. Quality Imports is very fortunate to have Nathan and Dale representing Mazda Maintenance. This is the second car we have purchased from Quality Imports and we will continue to buy here due to People like Nathan and Dale.I had a question about my vehicle once I returned home and Nathan took the time to answer my concerns about maintenance requirements which people like me sometimes don't understand. Nathan informed me at my level of expertise and again, a satisfied customer. Simply outstanding. Great Maintenance Team.David & Ellyn R. MusanteProud owners of a Mazda CX-7

flsurfski

Apr 13, 2013

The car buying experience was excellent with no problems. They were able to quickly find, negotiate, and deliver a vehicle that met my exact requirements at a competitive price.

rkbrown813

Oct 30, 2012

Overall, my experience with Quality Mazda was great! I initially went in to look at a 2012 Mazda 3 back in July. Mark and Rick did a great job with the sale and we got all the way to signing papers before I got cold feet and backed out. I told them though, if my situation changes, I'll be back. Sure enough, I decided to give buying a car another go and returned to Quality Mazda. Once again, Mark and Rick were a great help and really took the time to sit and talk with me about the vehicle and the options I had. They were also very up front about all of the pricing details and let me sit right there with them while the deal and numbers were being worked. I ended up walking out with a 2013 Mazda 3 and couldn't be happier! If I'm still in the Fort Walton Beach area when I'm ready to buy again, I would go back to Quality Mazda in a heart beat.

JaxomWolfe

Aug 23, 2012

I gave the rating I did because I wasn't expecting to get 7000$ for my trade in of a 07 Mazda 3 that needed a transmission... But I traded it in and received that and got my brand mew 2013 MX-5 and am completely happy with my purchase... Should have done it sooner.This is my second vehicle from Quality Mazda, and I am sure to go back again if I need a new Mazda in the future

musantede

Jul 11, 2010

This Dealership (Quality Imports) is simply "Outstanding." We bought a car from them back in 2001 and returned back in 2010 to purchase a new car. We read about the CX7 and we tried one out and it sold itself. This SUV is great. It handles beautiful and it rides like your in your leaving room watching TV. Hootie Dukes explained the features and it's capabilities really well. His sales management and History of the vehicle sold this car to us. Quality Imports is one of the finest Dealerships here in Northwest Florida. Richard Auchman, Finance Manager really help us complete our sales. The one point that really impressed us was, learning about the "Extended Warranty Plan" they offer. Due to his efforts and knowledge, we purchased the Extended Warranty to protect our car and save us revenue in the long run. Great Job Hootie and Richard. I will recommend this dealership to all my friends and family.The Rating I give this Dealership is "Ten" all around. The Maintneance Customer Service Manager "Danny" and Asst. Service Manager "Nathan", are always very Helpful. We brought our new CX7 to maintenance and it was a pleasure to deal with such Outstanding personnel that represent "Quality Imports." Very Helpful and informative when discussing your vehicle needs. Thanks Danny and Nathan for your "Outstanding Service."The CX7 handles perfectly and it turns on a dime. My wife is really excited about our new investment and we get nothing but compliments about our choice.Thanks again "Mazda" for another "Great Car."I will say this; If I ever move to another state, I would travel to "Quality Imports" in Fort Walton Beach Florida to buy my next Mazda. I don't plan a move but that is a true statement. Thanks again for your Sales. Best wishes for continued success on Being "One of the Best" Dealerships in Northwest Florida.David & Ellyn