Used Cars for Sale at Mazda of Gladstone in Gladstone, OR

VQS in Portland, OR

Nov 17, 2016

and found my dream car, thanks to Bob Greig! His low key and very caring sales approach got my attention, as well as the thorough road test we went on. I felt comfortable with Bob, this after walking the various dealer lots nearly 14 years since my last car purchase. All said, Bob presented a very favorable impression and satisfying customer experience ... and you'd be lucky to seek him out.

Amybeth Dustin

Nov 12, 2016

We came to Mazda of Gladstone after many positive recommendations about the dealership and it's professionalism, knowledge base, and customer service. We were greeted by many employees, however we were exceptionally lucky to begin working with Ted. He listened to what we were looking for, understood our price point, and provided us three options that would meet all our needs. We test drove the three different options and all the while Ted made us feel comfortable and provided highly knowledgeable information about each vehicle. Ted's open, honest, friendly communication and expertise made a typically stressful experience smooth and easy. We would recommend Ted to family, friends, coworkers, and anyone reading this review. We would (will) come back to work with Ted and Mazda of Gladstone in a heartbeat for our future automobile needs. Thanks so very much again, Ted! Best regards, Amybeth & Stevens

Ravi

Nov 11, 2016

David and Emileigh made sure I got the best car to start looking at. David made sure to go through every little detail of the car and all additional features which helped me decide which additional packages to get on the car. Gladstone Mazda gave me the best deal. I felt really comfortable going back to them after visiting a few dealerships in the Portland - Salem area. Definitely recommend my friends to visit them for a good overall experience.

Bribornia

Nov 10, 2016

Ryan was very helpful finding the car we were looking for. The next day we came back to test drive and Savannah was nothing but sweet, helpful, and informative. We will be recommending this dealership 100%

Catherine Tolle

Nov 8, 2016

I went in to check and see what options I have. I wanted to get out of my little sedan, I miss my SUV. Lynn Sanchez helped me to find a suitable vehicle for me. Her attention was always on me. I talk a lot and she remembered details. It was nice to finally have someone take into account what my needs were and helped me get into a nice new CX-5. I love the car. I really like this dealership. My previous dealership didn't fit well for me.

utilitaria

Nov 7, 2016

What an excellent experience! My entire encounter from start to finish was pleasant. I really enjoyed working with Ted and the entire Mazda of Gladstone team. I felt the entire time that everyone was working together to ensure that my experience was stress free and that all of my questions were answered. I never felt like there was any pressure to purchase and the negotiation process was easy and fair. I would highly recommend this dealership to anyone in the market for a new vehicle.

Elizabethkoceja

Nov 6, 2016

I went in to Mazda of Gladstone after speaking to David Stanwix via phone and email to discuss the car and options I wanted, with a price I could afford. I will tell you it was a wonderful experience! We were greeted at the door with cold waters welcoming us to the dealership. There was no hassle or dealers trying to sell me things I don't need or want. To say the least, I went home happy with the car I wanted at a price I could afford! I would highly recommend this dealership, everyone that helped us was wonderful, especially David.

Scottiemom

Nov 6, 2016

Very much enjoyed my recent experience. Got exactly what I wanted. Mazda is such a good product. I look forward to a long relationship with this dealership.

olajide macaulay

Nov 2, 2016

Just went in for a test drive and was given a purchase option without any pressure. Negotiation was friendly and reasonable. They gave good attention to my needs and time.

amitC

Oct 31, 2016

We worked with Lynn over the internet before arriving at the dealership. Price and financing terms were clearly communicated over the emails. We just arrived at the dealership, looked at the car, drove it for a bit and made the deal.

jwo1977

Oct 31, 2016

I have talked to about a hundred car dealers in the last few weeks, and Manny truly felt like the most honest, helpful one I've spoken to.

nothankyou

Oct 30, 2016

I arrived to see a particular car that I had found online. I was greeted at the door, with the car ready for me to see. It wasn't quite what I was looking for, but my salesperson Emileigh Coen was super helpful and offered me some other options after hearing what needs I had. She was very friendly, and didn't try any of the sleezy tactics I had already experienced at other dealerships. I love my Mazda more every day that I have it.

Frederick Wienberg

Oct 29, 2016

My wife and I went to Mazda of Gladstone with the intent to "just look", we saw the cx9 we were interested in and after taking a test ride with Arturo Venegas, we decided to look into if we could afford it. Arturo was able to get us into the CX9 that Afternoon.

nicke004

Oct 29, 2016

Lynn Sanchez was prepared for our appointment even though it was pouring rain. She was kind, knowledgeable and patient. She, nor the staff were bothered by my three kids. In fact, they went out of there way to be kind to them. They never made me feel pressured. The sales manager even came out to meet me. I would highly recommend them.

SaraPdx

Oct 28, 2016

Savannah was very genuine and helpful. We really enjoyed working with her. She was knowledgeable and very thorough explaining all the bells and whistles on our new car.

Ruben C

Oct 27, 2016

Such a great place! They go above and beyond for you there. So impress on how they meet customer needs so well. They do there best to get things done and help you with any problem. I have recommended this place to a lot of my friends. Keep up the great work!

Charli

Oct 26, 2016

There was no rush, no pressure and each staff member took the time to fully explain and answer any and all questions my wife and I had. They had a wide selection of vehicles which was great when it came down to deciding what bells and whistles we wanted and needed and what prices options we had for each Mazda CX-5 vehicle. Overall it was a great experience and my wife and I are very happy, not only with the vehicle, but with the staff and experience as well. Big thanks to Manny Vargas, David Walton, David Mendenhall, and Jeff Karlin for staying late and taking care of us. Also want to thank Avalon Harris for getting us set up with a free rental car while the service team installed the chip protection, as well as getting our new car back to us in the same day. Thanks again!

Keith R

Oct 26, 2016

The CX-9 became one of our top four considerations while recently looking to up-size our existing vehicle. Our experience at the dealership overall was a pleasant one. Alex was very knowledgeable about all of the vehicles and his passion for them was evident-without being overbearing. In fact, it was his passion for the vehicle, his excellent customer service, and the quality of the vehicle itself that helped make this one of our top considerations.

MirandaRoseT8

Oct 23, 2016

Upon entering the location, I was greeted in such a friendly way, I felt like I was talking to family. Lynn guided me through all the perfect options for my first car. I felt comfortable in being myself which is important in making a big purchase. She was punctual, funny, and had answers/resolutions to all of my questions! I left the lot with my first car and couldn't be happier.

Bandit

Oct 19, 2016

Bought a Mazda 6, was a very easy, pleasurable experience. Emeleigh was very nice and knowledgable and worked on our behalf getting us a higher trade in value for my car. Would definitely do business with them again.

Michael Pavarini

Oct 19, 2016

A pleasant car leasing experience. Both parties left feeling they got a pretty good deal. Great hands on customer service, professionalism, and attention to detail!

VelocityToo

Oct 19, 2016

I contacted multiple dealers via the Internet in the Portland area, and Mazda of Gladstone had significantly better pricing (without haggling) than the others for the vehicle I wanted. In addition, they are super responsive to online communication. Going into the dealership to finalize the purchase was just as good; everyone was super friendly and helpful. I would definitely recommend Mazda of Gladstone for your next car purchase.

NotMyToy

Oct 18, 2016

Bought 2 trucks from this dealership and had Manny Vargas as our salesman. He was very caring and helpful in making our decisions on what would work for us.

G.G.

Oct 17, 2016

One year ago I purchased a pre-owned vehicle from Gladstone Mazda.This was my first experience with the dealership, and ever the skeptic, I didn't want to write a review until I was sure my words would stand true over time.I'm happy to report that one year later, I'm even more positive about the experience than I was at the time of purchase.Manny and Carmen worked together to provide me with a sound vehicle at a fair price.Their friendliness and helpfulness didn't end the day of purchase (as is so often the case), but they remain ever-available, even a year later, to respond to any question or need.The entire Mazda team, from sales to service, are courteous, highly professional, kind, competent, and helpful.Each is ready to assist , even to the smallest detail. For example, when my key remote was slow, I stopped at the parts dept. to ask about it. The attendant looked it over, and installed a new battery, on-the-spot, free of charge. That's good service!I've been especially pleased with any phone interaction--real people, speaking directly to me, taking care of business efficiently, and in a pleasant manner.I could go on for pages with good words about this dealership.I highly endorse Mazda of Gladstone, refer them to my friends, and will see them first when I want to pruchase a vehicle.Gail Gartner

Gggggg

Oct 16, 2016

I was very happy with my dealings - came from Seattle to get my car. Felt I was able to negotiate and buy my car quickly and at a good price as far as I could tell.

Satisfied

Oct 16, 2016

I made an internet inquiry about a Mazda 6 and Manny responded quickly. He gave me all the information I was looking for and was flexible about working with my work schedule. He went through all the features and options and then found exactly what I was looking for at a fair price. Manny was also very personable, and went out of his way to help me with a few special requests, as well as drive the car home for me. It was the best new car sales experience that I have had.

Bravodomo

Oct 15, 2016

This was my first shopping for a brand new car and my experience was awesome Manny Vargas made sure it was a good experience very funny and good guy I love my brand new Mazda 3 2016!

flyfree

Oct 14, 2016

I live a couple hours away from the dealership. They were able to negotiate a deal all over the phone and respected that I would have to make a drive to come look at the car. Something ended up happening to the car and it got a small crack in the bumper. They paid for a completely new bumper and honored the deal we made prior to the bumper cracking. They gave me a great deal, gave me an awesome loaner car while I was waiting for my new car, and they even drove it to my work a couple hours away to swap the cars so I didn't have to make another trip to the dealership. Everyone was so nice the entire time, Manny was very personable, and Mazda made buying the car a piece of cake. These guys set the bar when it comes to customer service, and I never expected such a wonderful experience purchasing a car. I would recommend these guys and without a question would buy another car here!

KC55

Oct 8, 2016

I worked with Emileigh Coen who made me feel very comfortable about my financial limitations while also working hard to get me what I wanted. She was as excited for my outcome as I was. The rest of the Mazda Team supported her efforts to get me what I wanted, and to help me feel comfortable which is not something I have always experienced when looking for a new car. I will have no hesitation to refer people to Mazda of Gladstone, because I know they will thank me later.

David Grammel

Oct 7, 2016

After dealing with 4 dealerships, this place really shined. Everyone was nice and knew how to treat a customer. It helps that it was my old stomping grounds but they were all fantastic. A special shout out to Savannah Thomason who knew her stuff and listened to my wants and needs in a new car.

GenevievePdx

Oct 7, 2016

I was dreading the trips to shop for a new car after mine was totaled in an accident. Gladstone Mazda and everyone that I dealt with exceeded all of my expectations by leaps and bounds! They are not like any other dealership or car buying experience I have ever had. They were real and not pushy in any way. Carmen and Jonathan worked to find me the perfect car and great financing. I'm very thankful!

The Crew

Oct 5, 2016

Buying a car is never without its stresses. Manny and Jonathan simplified the experience. Manny found the car we wanted in advance and gave us the internet price. No pressure. He listened to what I was looking for. Was able to do credit application in advance of going to the dealership so we didn't have to wait for it while we were there.Manny spent a great deal of time going over the features of the car with our primary driver. This was really imperative, because the car has so many great features. If you are looking for a Mazda and a pleasant buying experience, I would recommend this dealership.BTW, they have a great TV in the waiting area and we were able to watch our favorite college football teams play during our time there.

Kboz

Oct 2, 2016

Accidentally hit that Edmunds.com "get a quote"- and if you have, you know that you get a TON of texts and emails. But Emileigh from Gladstone stood out. She was courteous, non-obtrusive but had excellent follow-up and follow-through. Finally got in the actual dealership and just had to give her a hug- process went smoothly. They made the sale fun with a beautiful clean up and presentation of the car. Made this stressful car purchase NOT STRESSFUL and pleasant. Thanks Emileigh.

Lindsey Smith

Oct 2, 2016

Lynn Sanchez was great from the start to the end answering all my questions and finding a great car for me. She kept me updated every step of the way. She was always responsive and helpful even when I across the country! The finance manager was also very informative and helpful in understanding our options.

RM2016

Oct 2, 2016

Lynn Sanchez answered all my questions very quickly and was able to find the exact car we wanted and not only matched another offer but added some extras which the other dealer would not even consider. She was truly a great petson to work with. At the dealership, Savannah Thomason helped with the actual car delivery. Savannah was also helpful and was extremely helpful.

Brittany Knighton

Oct 1, 2016

I went in to trade my lovely FJ Cruiser. I went in not to buy but to shop but I found the most beautiful grand touring Mazda. Dylan really helped me and was very personable. He made my experience enjoyable and I am so thankful for him. He gave me his contact information so any problems I can call him. I told him I will absolutely bug him He wasn't your typical sales man who wants to sell you a crappy cR be be done with you. He got me in the best car and went great lengths to get me the best deal. I am so in love with my new car and can't wait to see him again when I refinance my car

Chuck

Oct 1, 2016

We had researched the car we wanted and found one at your dealership. Manny Vargas very professionally told us all about the car and didn't waste our time on unnecessary things. We reached a fair price for our trade in without bickering and drove away happy!

Gabe C.

Sep 29, 2016

Lynn did a great job of finding me the vehicle that I wanted at a price I was willing to pay. It was clear that her goal was to have me leave happy, and she did everything she could to make that happen. I had looked at another dealership for the same model, and Lynn was bale to help me get a better deal on the exact vehicle I was looking for.

maxlax99

Sep 26, 2016

Before visiting Mazda of Gladstone I test drove a Mazda CX-5 a few weeks before at Beaverton Herzog Meier and had an unpleasant experience. I worked with Ted Rippee prior to driving down to Gladstone from Beaverton over the internet to discuss pricing on the CX-5 for the specific trim I was looking for. Ted did a great job getting me into the vehicle I was looking for and for the price I wanted to pay. I would definitely recommend Ted and Mazda of Gladstone to my friends and family.

Ryan G.

Sep 26, 2016

Buying my new Mazda 6 from Savannah and Daniel and Mazda of Gladstone couldn't have been easier. They both had integrity with my conversations with them being very transparent with nothing to hide. It couldn't have been easier from top to bottom. I'd definitely recommend this dealership.

egcivicturbokiller

Sep 23, 2016

I got the car that I wanted at the price I was willing to pay. Lynn contacted me right after I inquired about the car on car gurus. Bob was very willing to negotiate on the price. They worked with me and got me a loan that I could afford which is impressive as I have virtually no credit. Thus far I am very happy with my car. Will be coming to them when I have money for a Miata.

Don

Sep 21, 2016

I just purchased a new Mazda at Gladstone Mazda. Had a previous very unprofessional visit with another Mazda agency and walked out. Gladstone personnel are very knowledgeable, professional and not pushy but are negotiable within reason. A positive experience compared to some other agencies. Have been to a lot of car dealers in last 2 months & have purchased 2 new vehicles.

Thomas.Ward

Sep 20, 2016

I'm 23 years old, buying my first car, a little nervous, a little overwhelmed and found the perfect guy for me. Alex Parra at the Mazda Gladstone Dealership provided me with the best customer service I could have asked for being a young, first time buyer.Alex is honest, humble, polite, extremely knowledgeable, and understanding. I explained to him my situation about being nervous for my first purchase and he walked my through it step by step while being transparent. I never for one second thought I was being "scammed" or "conned" into something he knew I didn't need. I truly felt the entire time that Alex was trying to set me up with the best situation for me. Alex had previously sold my Dad his new vehicle and he had such a good experience that my Dad called Alex to set up a time with me. I cannot say enough good things about Alex and his ability to make something as overwhelming as buying a car feel so relaxed and easy.Would not surprise me at all if one day soon Alex is atop of the Mazda sales in the nation because his recommendations will continue to grow until the numbers can't be ignored.Overall, Mazda Gladstone dealership was a 5 out of 5 experience - highly recommended. If you do end up at their dealership, ask for Alex, and you'll understand my glowing review!

Luckyguy2016

Sep 16, 2016

From the time I entered their dealership , I was treated with nothing but professionalism. Savannah was my first contact and worked with me throughout the whole great experience right until she took my picture driving a awesome cx9 off of the showroom floor (nice touch). She was great to work with, she even called me two days later to make sure I wasn't having any issues operating any of the safety features. I was very impressed with Daniel, David and the guy that did all of the paper work, it was painless and quick. WHo ever owns this dealership should be proud of the team they have put together, awesome experience and thanks.

Yelionora

Sep 15, 2016

I gave a 5 star rating because they truly deserve it. They are so welcoming and helpful. I worked with Lynn and she is just amazing and so nice. She answered everything I to wanted to know and more. I definitely recommend this dealership for whoever is looking for a new car.

Pam

Sep 15, 2016

Lynn Sanchez and everyone at Mazda Gladstone offered me excellent service with the purchase of my Mazda CX5 from the beginning to when I drove my new car off the lot. Lynn actually sat in the car with me and explained all the features and helped me since my phone to the bluetooth capability of the car. She even helped me download my phone contacts. I highly recommend Lynn and Mazda Gladstone for any vehicle purchase.

J & Beth

Sep 8, 2016

This dealership is filled with the most accommodating, low pressure, friendly, and enjoyable group of people that I have ever had the pleasure of purchasing a vehicle from. My next car will come from Mazda of Gladstone! Thank you Savannah for finding the perfect car for my wife!

John & Janet

Sep 6, 2016

Ted and Alex went to bat for us after a simple phone conversation. They hit our targets in supplying the car and lease, all while doing it in one day's time. Excellent job!

Supduck

Sep 5, 2016

The people at Gladstone Mazda treated us well and answered all our questions. We took a few weeks to decide and we where not hounded by phone calls. They sent a few emails and asked us if they could help with questions. We have a lot of dealers in our area and Gladstone treated us the best.

Cameron

Sep 4, 2016

Savannah was kind and courteous. She found the truck of my dreams in minutes and fought to get me the best deal possible. She was with me every step of the way; from the financing process (generally the most stressful part) to personally handing me the keys to my new truck.

heinonmb

Sep 4, 2016

I just bought a car today and the experience was outstanding. I have not had to buy a car in over 12 years and was honestly expecting pressure and stress. I was considering the Honda Civic, Mazda 3 or Subaru Legacy. Instead I was greeted by a friendly and very helpful saleswoman-Savannah Thomason.She is a relatively new hire but I was instantly impressed. She was knowledgeable, low key, highly professional and did not push. Making a decision to buy this car took some time and she clearly remained not only patient but engaged. I also was impressed with her honesty and her friendly demeanor appeared genuine. I liked the car and the negotiating process also was surprisingly smooth and easy. There was not a lot of haggling that I remembered from years ago. I am very happy with the deal and how I was treated not only by Savanah but the entire staff. I highly recommend this salesperson and dealership to anyone interested in purchasing a Mazda car.

David J. Deitering

Aug 31, 2016

I contacted Manny Vatgas via email and asked a few questions about the 2016.5 Mazda CX 5 Grand Touring. After a few emails I scheduled a test drive with Manny for a2016.5 Mazda CX 5 for a quiet Sunday morning. We wanted to be able to see, test drive, and ask question without a lot of distraction. When we arrived we met Manny and unfortunately he was ill that day but handed us off to an incredibly patient young man "Arturo Venegas" (whom later, I found out from a co worker when he saw the photo of our new car graduated high school with Arturo..) So back to Sunday... I explained to Arturo that we had several questions and wanted a solid test drive & we were not purchasing today. Arturo was a wealth of information and let us look all over the CX 5 and never once did he make us feel rushed or was he irritated by all our questions. After the drive, he of course wanted to talk numbers. Again we had no plan to purchase that day but after talking and seeing what they were willing to do to make the deal plus we did some back and fourth, until both parties were happy saving money and making money.. ( It's a give and take on both sides to make a good deal people..) So we shook on it... We did the paper work and then it was funny when it came time to white a check we had to laugh due to the fact we "Did not come to class prepared.." Remember we just wanted to drive one. So we had to return the next day on Arturo's day off to finish the paperwork and write a check. Guess who came in on his day off; Arturo, and he sat in the CX 5 and again went over all the infotainment information helped us set up some features to our liking and made sure the car was spotless, he even buffed a smudge off to paint he found. Now all this would not have been possible if it were not ALSO for the two other men whom worked with us as well, Chad & Jeff

MADMAN

Aug 29, 2016

We met with Alex Parra. He is very knowledgeable. I was impressed that he knew so much about the Mazda we were interested in. As things progressed & we did a lot of waiting for other sales people, we found some common ground with Alex & talked about Mexico & Travelling. All in all it was a good experience, although it took way to long to make a deal. I would recommend that people ask for Alex Parra & or make an appointment with him. Thank you Alex.

JavaMan

Aug 29, 2016

I signed up on an internet site several months ago. Manny Vargas contacted me. I was just sort of feeling my way around on Mazda.I was trying to interest my wife about a new car to replace our old (14 yrs) Nissan Altima. She wanted to wait until the new year. The Altima gave up. I had several nice conversations with Manny during this time before we dealt with him at Gladstone Mazda. For the first time in my considerable years, I have to say it was the most pleasant experience and purchase of a car I have ever had..Manny was well versed on the car we wanted and very helpful in the process. I felt he was very knowledgeable on all its features of the Mazda CX-5. I was delighted to see my wife's reactions to the deal. I am pleased as she has a safe car to drive with all the accessories she wanted. I worked teams in Law enforcement for many years. The other persons that assisted in the sale was admirable. We were treated with consideration during our time there.

BrittanySunshyne

Aug 28, 2016

I was completely dreading the experience of dealing with car sales people and the entire financing process. I am so grateful to have found the amazing people at Mazda of Gladstone because they made this process so comfortable and even enjoyable. I knew from the get-go we were on the same team and they weren't trying to dupe me. I look forward to continuing to work with them in the future.

Tallguy1234

Aug 28, 2016

The staff at Mazda of Gladstone were fantastic. They were very upfront about all costs and added items. Very friendly and great after service as well. Always concerned about their customers experiences.

NewMazdaOwner

Aug 23, 2016

Ryan met us on the lot and showed us a couple of vehicles before we decided on one in particular. He was able to answer our questions and to show us the many features of the various models we looked at. He helped us all the way through selection and understanding the many features of our particular model, being sure we understood the features and how to use them.Good salesman.

RyanMac

Aug 22, 2016

Working with the Mazda of Gladstone dealership was very easy. From the start, Lynn contacted me via phone and was very straightforward in setting the expectations for what to expect upon coming in to the dealership. Emileigh was very personable and relatable on the test drive and negotiations. She was genuinely interested in what my wife and I do for work and our interests were and didn't create any pressure. Lynn was also in the office when we came by and she was very excited to see and speak to us in person. Overall a great experience. I'm positive that we'll be visiting again for our next vehicle (Mazda) purchase!

Dawn Emerick

Aug 22, 2016

From the moment I walked onto the lot for a test drive until I drove off in my brand new Miata, Emileigh Coen was outstanding!

Smile JeraLi

Aug 19, 2016

Chad, Daniel, Manny, Jonathan & Savannah were absolutely wonderful to work with. They were excellent customer service, patient with us & were comfortable to do business with. Our needs were listened to & met. As our previous dealership with another name brand of vehicles of 20 plus years, after buying our second vehicle, we now consider Mazda to be our family's new home to do business with for the years to come.I named my cute new SUV, 'My Little Savannah' - Savannah was such a fun, professional, sweetie to work with so I found the name fitting for my new fun vehicle!Manny was extremely informative while on our first test drive & we found that knowledge important in purchasing a new vehicle. Thanks so much Mazda of Gladstone,The Blackmon Family

John Castino

Aug 9, 2016

So, I've been looking for an SUV for many, many months. Had my heart set on a Hyundai Tucson but decided to perform my complete due diligence first and just happen to stop by Gladstone Mazda this past Saturday. Emileigh greeted me and proceeded to sell me on a new CX-5. She's very knowledgeable in answering every question I had and offered a very pleasing & helpful attitude. (Something that is sadly lacking at most Dealerships today!)Today, I decided to buy the car. Although it would have been very easy to purchase it at a Dealership much closer to my home, I decided to drive the thirty miles and give Emileigh and Mazda of Gladstone my business. They earned it!! Everyone there was most helpful, including Alex Parra.

ckplouf

Aug 2, 2016

I put out a request for bids on Friday morning, having already done my homework and initial test drive of the 2016 Mazda CX-5 Grand Touring. I knew exactly what I wanted, and Lynn Sanchez was the first to contact me with pricing on exactly what I asked for. Other similar bids came as well, some for vehicles that weren't EXACTLY what I asked for. Bids were all within a few hundred bucks of each other, and I would rather deal with someone close to home. When I showed up after work, she (and my car) were waiting. I did another test-drive (just to be sure), while Lynn pointed out the various features on the vehicle that were new to me. I would have signed the papers immediately, but my husband wanted to test drive, which delayed the sale until the next morning. I arrived Saturday morning first thing and my car was freshly detailed and waiting for me. Got a fair price for my trade in, and a loyalty discount, and zero percent financing, making me content that I got a decent deal. The only hard-sell came during the paper-signing when they really wanted me to buy the extended warranty; this is true with every dealer I've ever dealt with, and is not a reflection of Mazda Gladstone. The paperwork guy was very nice, so I politely turned down the warranty offer several times. I'm a gambler like that. Anyway, once papers were signed, Lynn spent plenty of time teaching me about the GPS, Bluetooth, fancy door locks, and other features on the fanciest car I've ever purchased. She was very knowledgeable about the vehicle and very personable as well, and I would definitely recommend her if you're looking for a new Mazda. Got to meet the parts and service staff as well, as they will be seeing me in the future for routine service. Entire staff was great!

Billy DeLions1940

Jul 27, 2016

Sales associate Alex Parra and Sales Manager Chad were great to deal with on the purchase of my 2016 Mazda 6. They went the extra mile to find the specific model/colors I wanted and were very professional with the negotiating process. I left with the car I wanted at a very fair price. (I had a completely opposite experience with the folks at Royal Moore Mazda in Hillsboro) I recommend this dealership and Alex for your next car.

AGarcia14

Jul 27, 2016

Lynn Sanchez of Mazda Gladstone was very helpful for me to get the 2016.5 Mazda cx-5 GT the fastest and easiest way. Her expertise in the car business not only helped me undertand well the complexeties of car buying (being a first time buyer) it even helped me get a better rate for my car loan!

Peppertree

Jul 27, 2016

The test drive and sales experience was great. I felt that Manny listened to what I did and didn't want in my Mazda CX-5 and had the perfect vehicle lined up to test drive the following day, which I did end up buying! They make you feel really special and bring the car in to the showroom to show it off when your purchase is complete. He spent a good deal of time explaining the vehicle features after the purchase which was super-helpful. I had a part to pick up the next day and they made sure it was ready for me when I arrived. The Parts & Service man was very helpful and courteous too.

cranslow

Jul 26, 2016

I'm not sure that most people would describe buying a car as a wonderful experience, but ours really was. I so appreciated the honest communication, professionalism and kindness of the staff at Gladstone Mazda. From start to finish, I felt like I was working with people who really understood my needs and did everything they could to help me find just the right car for a price I could afford. I look forward to many years of being a Gladstone Mazda customer. Also a special thank you to our sales associate, Manny Vargas. He spent so much time with us and never tired of answering questions or repeating information, so thank you Manny, you really go the extra mile for your customers.

Stardust2

Jul 25, 2016

We met Carmen in May while searching for a planned July purchase. She took us on an extended test drive to get a true feeling of the vehicle, and we knew Mazda was the one. We kept in touch with her and it was well worth it. Carmen (and the dealership) demonstrated honesty, accurate vehicle knowledge, and was not pushy. Closing the deal was painless, and the after sales experience was wonderful. Bob spent over an hour showing the various features and operations of the CX-5 with us the next day, and walked us to the Service Center to meet with Kenny and schedule installation of the accessories we purchased. Gladstone is the place to buy a Mazda.

ajakewood

Jul 24, 2016

The dealership staff were very kind and professional. They were not pushy at all. Our sales associate, Carmen, was very professional, friendly, and accessible. The Mazda 6 is a great car with the perfect balance of features and fuel economy for our family! I would highly recommend purchasing from Gladstone Mazda!

Bruce Jackson

Jul 24, 2016

I was a little skeptical when I showed up on the lot, and the salesman who greeted me (Bob) handed me off to someone else (He had to take delivery on another car), but out pops this smiling, friendly young lady, Savannah, who while new to the auto sales business, offset her inexperience with a load of enthusiasm! Despite only having been with the dealership for a little over a month, she was as well-versed with the vehicles as many experienced auto sales people with whom I dealt.But, of course, what we all dread is the negotiating. Now, if you are a wheeler-dealer, looking for the absolute best price, then this might not be the dealership for you. For me, someone who has been in sales for almost 30 years and who has made his living on taking care of the customer, I want friendly and respectful service--I want to feel like I can walk into the showroom at any time and say, "Hi you guys!", and feel confident that I will get a comparable greeting in return. Now that is MY kind of dealership, and Gladstone Mazda meets that description to the letter.Just to complicate things, I needed to be in Corvallis by 3:00PM in order to close a deal of my own, which meant getting out the door by 1:30PM, and Gladstone Mazda met that goal. Besides Savannah, Dave Walton was awesome--I immediately hit it off with him--and Jonathan the finance manager and Zac Caverhill the general manager were all great to deal with. I would definitely recommend this dealership to anyone, and I look forward to coming here again (maybe soon) to purchase my next car.

JoeN

Jul 24, 2016

Lynn beat the deal I had discussed at another dealership and Johnathan did a good job of laying out additional options without pushing frivolous service plans.

Lacey Jamison

Jul 23, 2016

I bought my 2016 mazda cx-5 here in April. I was so nervous about buying a new car that it took me 2 weeks to finally commit to buying one. I was probably the most annoying neady customer they have had lol. I would call and ask them so many questions and they were always so understanding and nice. I was so happy I finally did it, I love my new car!! Thank you everyone at Gladstone mazda. Especially Alex, Monica, charity, Kenny and David. Thank you guys, what a great team:)

Chaitanya Jagarlamudi

Jul 22, 2016

They have an amazing friendly staff. I bought my first car and was not aware of lot of details. They helped me at every step and were very supportive.

Shashikiran Konnur Sampathkumar

Jul 19, 2016

It was a nice experience to have business with Gladstone of Mazda. They treated well for the new customers. The only drawback is they do not have wide Finance options, they do banking only with Chase

kjswinfo

Jul 17, 2016

Experience was wonderful Lynn was a great sales person, knowledgeable, friendly, wonderful at making sure we got the vehicle we wanted. Nate was great at working out our financing, looking for the best way to finance our purchase and getting the best rate. Kenny, in Service center was friendly, mindful of scheduling for working with us to install the additional parts and protections we wanted. All were experienced and attentive to our wants

5to3

Jul 17, 2016

Kat did great at getting the payment and price I wanted on the CX-5 even with my credit score not being amazing. She showed me everything I needed to know a out my new car.

Molly Cook

Jul 16, 2016

Went in knowing what we wanted and a Mazda 3 had just been taken in but wasn't on the lot yet. Emileigh got it ready for us to test drive and was super knowledgable and informative about all the cars features, details, stats, etc. She was incredibly accommodating during the negotiation process and needless to say we now have our dream car! Love the detail work and new tires, definitely going to be bringing it back here for all its servicing; if not just to say hi to Emileigh and Chad!

gneee1049

Jul 14, 2016

I purchased a Miata MX-5 from Mazda of Gladstone. It was such a wonderful experience this time around. The Salesman, Bob Greig, was wonderful, knowledgeable and a no pressure salesman. He worked with me and I felt comfortable the entire time. The sales manager was so kind and worked with me to get a fantastic deal, all the time making it fun and enjoyable. I would highly recommend this dealership now. My past experience was horrible and was settled by the Better Business Bureau. I hope they keep this Sales Manager and Bob Greig around for a long time. The dealership will be amount the top ranking dealerships with employees like this. G

sana

Jul 13, 2016

This was my first car buying experience and was very memorable indeed. Thanks to the Mazda Gladstone team and Lynn specifically. She was very professional and knowledgeable about all the features of the car, took time to explain all the things to me and got me a good deal as well. The dealership is well organized and very welcoming. I would recommend It to my friends !

Makinzie3

Jul 11, 2016

Lynn truly made purchasing my first NEW vehicle a very pleasant and enjoyable experience. Within 24hrs of doing my own research and identifying what I wanted to purchase, Lynn went above and beyond to locate the exact car I wanted at a local dealership & ship to their lot. A few short hours later, the paperwork was signed & I drove off in a vehicle that not only met my expectations, but offered a great deal of safety & technology features for a price that met my financial budget & expectations. Lynn spent time on her day off to come into the dealership and make sure I was taken care of; she even spent an extra 30 minutes after the paperwork was signed to give me tutorials of all the cool technology features & specs inside my new 2016 Mazda CX-5 GT. I would surely recommend this team at the Mazda of Gladstone dealership to anyone in my network looking for a smooth, happy & pleasant car buying experience! Lynn went above and beyond for me and I can't thank her enough!!

susan

Jul 11, 2016

The salespeople at Mazda of Gladstone were great, especially Carmen, I never had a car buying experience that made me smile when I left, this one did! I drove my new Mazda3 off the showroom floor with a big green bow on it! FUN! Thanks for the transparent dealing. I love my new car!

zoomzoom3GT

Jul 6, 2016

I was drawn in by the low lease rates offered by Mazda on the 3, knowing that the model I was looking at (2.5l, MT, Grand Touring) would be significantly more expensive. They happened to have precisely the model I wanted on the lot, and after some back-and-forth with another dealer, MoG managed to match the offer and get me out with a down payment and monthly payment I could live with. Bob was helpful, friendly, and took me on a great test-drive that really showed off the 3. It was also nice that they didn't hit me hard during the finance portion; everything went smoothly, quickly and easily. Infinitely better than the experience I had at another Mazda dealership I've dealt with in Hillsboro...

Robertas

Jul 3, 2016

We had a great buying experience. After visiting many other dealerships we decided to go to this one, and we got the best service in this one along with the best deal for the Mazda. The employees were very helpful and friendly. You feel very free and open, the dealers work for you to get you what you want, and they make sure you leave happy. After leaving this dealership you get the feeling that you will want to come back.

Beth & Kim

Jun 29, 2016

We put off car shopping for a long time because we thought it would be such a hassle. Manny was easy to work with and very patient. He took the time to explain the features and benefits of the different models we were considering without overwhelming us with information. It truly felt like his goal was getting us in the right car and creating happy customers!

steve53

Jun 25, 2016

After deciding on the car I wanted (Mazda 3 SGT), the dealers closest to my home couldn't deliver the car I wanted at the price I wanted. But Gladstone Mazda not only had the right car at the right price, they delivered it to my house 100 miles away! Same day service. Alex was very professional and knowledgeable. Chad gave me straight information. They are a member of the TrueCar buying program which I contacted through Consumer Reports. So I felt confident I got a fair price.

Zippy Granny

Jun 24, 2016

I was dreading looking for a new car and dealing with car sales people and dealerships and had put it off long enough. Mazda of Gladstone, and in particular Alex Parra, changed my opinion completely! Alex showed me the three cars i was interested in side by side and explained all the features and differences. He was extremely knowledgeable and didn't try to talk me into one or the other. He truly wanted to know what I wanted and found that for me! No sales pitch! No talking me up! Just straight facts and information with a serious desire to help me get what I wanted! Clear through the purchasing process, he was straight forward and honest! We did look at other dealerships and they still haven't got the message as to what makes a happy customer! Frustrating and maddening to say the least! Mazda of Gladstone had the car I wanted, at the lowest price, and with outstanding helpful people! Service plus!!! I never thought I would ever say my car buying experience was great but It was! I highly recommend Alex Parra and Mazda of Gladstone to anyone looking for a new car! Car and Driver ranks the CX5 number one......and the Mazda of Gladstone dealership is the number one place to buy one!

Lisak

Jun 24, 2016

After visiting numerous dealerships in the greater Portland/vancoucer vicinity I would say the customer service here far exceeds any other one. They are very professional & treat you with respect. Always right there to great you the moment you step out of your car. Savannah & Bob were a pleasure to work with. Very knowledgable of their product & their inventory. I would definitely recommend them!

red car Robbie

Jun 23, 2016

Lyn Sanchez was helpful in every way and an excellent communicator. As a first time new car buyer the tech aspects can be confusing. Lyn cuts through the fog bringing clarity and understanding. Her demeanor is warm and caring and I could tell she wanted me to be pleased with my purchase. I am.Rob Roy

PReitan1981

Jun 20, 2016

From the moment we stepped off of the bus and into the showroom, the staff at Mazda of Gladstone showed a genuine concern for us. Our test drive was filled with useful information and free of any pressure. They dealer even offered to test drive model cars for pleasure. When we asked about options they researched every possibility including orders at custom shops. Negotiating was effortless after the dealership disclosed even their own costs. Financing was always in our favor. We left with a new car and no worries.

Orpojoe

Jun 18, 2016

Had a fun time getting my vehicle. Lynn was very easy to talk to and down to earth. This Mazda dealership is a lot more honest than Ron Tonkin. I love my new cx-5!!!

RobR

Jun 18, 2016

I wanted to go to the closest Mazda dealership (which was not Gladstone) I walked in and asked them if they still use the Costco auto program, which they replied no, but they said I should be able to get a comparable deal through internet sales department. I was in research mode so I decided to try. I almost went forward with the purchase of a Mazda 3 but decided to hold back since I really wanted a Mazda 6.A couple of week later I was still doing research and decided to try the Costco Auto program, I entered my information and Manny called within 2 minutes. He was pleasant, knowledgeable and professional and took the time to go through the available options in a very relaxed manner. I scheduled a test drive later that evening and bought the car a couple of days later. Manny understands and is very mindful what it takes to get a customer into the dealership, he was thoroughly professional and went out of his way to confirm the transaction all the way through. You can tell he really enjoys his job. Customer service is paramount with this dealership, that coupled with the a great selection of cars and the Costco auto connection makes a great combination. By the way I am still waiting for the other local dealer who is using the Costco connection to call/email me and the first dealership I visited still calls me to see if I am interested to pursuing my sale even though I told them a week before via email that I had purchased a car already. Rob

ND-GT

Jun 16, 2016

I went in knowing what I wanted but still had plenty of questions. Emileigh knew all the answers and was a pleasure to work with. People do business with people, you know. Anyone shopping Mazda would do well to make her acquaintance.

Alainamac

Jun 16, 2016

Mazda of Gladstone has always been a great dealership to work with. I have leased two different cars from them and have been very happy with the experience.

Val622

Jun 15, 2016

Who knew buying a car could be a quick, smooth, painless process. I went into mazda of Gladstone not even intending to purchase a new car. After Emileigh gave me honest, knowledgeable feed back about my current car/loan (2005 vibe) I found out I was being snaked and could have a 2016 mazda for less per month! Not to mention, I'm so happy about the quality, way the car drives and fun features. So happy with my purchase!

micayla

Jun 15, 2016

I had been to TWO OTHER dealerships trying to trade my current vehicle that I've had for 2 years in for a new one. Both times I was told I owed too much and the value was too low and I needed a huge down payment, perfect score co-signer, or fix and update the car to be able to make a deal. I had been doing trade in appraisal's online and Mazda of Gladstone was one of them. Alex had called me asking to come down but I already was set on a different dealer (which I was turned away without even running my credit), next day Kat called me. Said that they are a large dealership and can handle a negative trade etc, or work something out for me. I was VERY hesitate to come in, but I did anyways a couple days later after work. I walked in discouraged and figured I'd be wasting my time and theirs. They appraised my 2010 chevy aveo hatchback around what the other dealers did, but didn't turn me away. When it came time to look for payment options, they bumped up the trade in cost ALOT so I hardly had any negative equity sitting on my new car with my down payment etc. They worked to get me a lower finance rate too. The car is AMAZING, WITH A WARRANTY. I also was given a discount on the car wrap warranty as well. I feel very confident about my purchase, very pleased with the service I was provided. Everyone was welcoming and knowledgeable. I wasn't turned away, I was accommodated and I can't be more grateful. I recommend this dealership over any other I have been at.

esundberg

Jun 13, 2016

I came to Mazda of Gladstone after some hardship in trying to find a car to lease. Boy am I glad I did. Manny, the employee who helped me, made everything so easy. He was completely transparent, so I felt like I was getting a car from people I could really trust. I have been very happy with the car and highly recommend going to Mazda of Gladstone if you are looking for a no hassle purchase.

Kevin

Jun 13, 2016

I am very pleased to have worked with Manny Vargas and the team at the dealership and am very happy with the car I purchased. I would wirk with them again!!Thx Kevin Maldonado

Firerecs

Jun 12, 2016

Emileigh Coen was my salesperson. She was awesome. She did not push, she knew her product. She answered all questions went above and beyond. It was over 100 degrees the day I bought my Mazda and she brought us cold water on the lot. I have never had a better experience. David Walton was also very helpful and they made me feel welcome. They all deserve 5 stars!

Happy 3

Jun 11, 2016

Great experience- would go back when looking for another vehicle. Carmen was our first contact as my daughter and I walked on the lot. She was very nice and walked us all over the lot getting to know what we were looking for. Our next contact was Alex, he also was very nice and gave us some information we needed. We had been to about 5 other lots and when the salesmen found out we were looking and would come back the next day with my husband, I got the feeling they didn't want to waste any more of their time. There was not that feeling at Gladstone Mazda- we got Carfax info on a car my daughter liked and the next day came back with my husband- drove the car- worked with Alex, bought the car and were very pleased with the experience.

VeryHappyCustomer

Jun 9, 2016

I worked with 3 other dealerships before I found out about Gladstone Mazda. My experience with the other dealers was absolutely terrible. I spent a couple hours on the phone with the first dealership talking about the car I wanted and the price I wanted. When I came in the next day to actually see the car before I signed the paperwork, I was told the car sold and he tried to sell me another car I did not want. I spent 5 hours at the previous dealership trying to negotiate a deal on the car I wanted only to see that the car had scratches all on the bumper. They sent the car to get fixed up twice and each time the car came back with new damage on it. I was about to give up with buying a new car altogether until I worked with Katt from Gladstone Mazda. I told her about my horrible experiences with the three other dealerships and Katt really came through. Everyone at Gladstone made car buying a great experience instead of a stressful one. They had exactly the car I wanted without a scratch on it. I was treated with respect and Katt really went out of her way to give me a great deal and make sure I was well taken care of. She was very straight forward, broke all of the expenses down for me and took the time to show me everything I would be getting in my new car. I would highly encourage anyone looking for a Mazda to visit Gladstone first to avoid going through the same horrible experience I had at other dealerships.

NotMyToy

Jun 8, 2016

Since we has such a wonderful experience with the Silverado we came back to buy a second truck. Had my eye on a 2004 Ford Sport Trac, it had low miles and the interior was spotless. We love the way this dealership works, no 4 square game and beating you up on a price. Just sitting down with Manny Vargas and shooting the breeze while the sales manager David searches for a lender. So now we are the proud owners of two awesome trucks and the Sport Trac is our dogs favorite. Thanks again to everyone at Gladstone Mazda...

dee1111

Jun 7, 2016

Tireless and extremely professional, Alex worked with me for hours to find the right car. His knowledge of product, confidence and friendly demeanor was a pleasure while going through the car-buying process. Alex and Zac Caverhill are a wonderful team. Thank you so much!!

Athena

Jun 6, 2016

The sales rep. and general manager made my car buying experience a pleasure. They were very thorough and explained everything to me. They worked with my budget and no pressure at all to go outside of it. They have a new loyal customer and I will recommend them to everyone.

Alex Roy

Jun 4, 2016

Lynn, Chad, and Chris were incredibly helpful. Not only did they take the time to answer all of our questions, they also made the process stress-free with their no-pressure, cheerful attitude. Thanks Mazda!

Mauria

Jun 4, 2016

So pt cruiser was going out slowly...cat my car dealer was Patiant and kind. Totally in sink with what u needed to pay yay

NotMyToy

Jun 3, 2016

My husband and I went in to just look at a Sport trac we saw on the lot. Upon arrival we were not hounded or pushed into buying anything, we just sat down and talked about our life in general, hobbies, jobs, favorite foods. Ect.... felt like sitting down with family. Manny Vargas was so personable and caring in helping us find a vehicle that worked for our needs. We left with a truck 2012 Chevrolet Silverado with low mileage and a great price ???. We would highly recommended this dealership and Manny Vargas too. Best car dealership experience ever....

L.W.C.

Jun 3, 2016

I was able to work out the terms of the lease via email and there were no changes or games when I arrived to sign the paperwork. It was all very simple and straight forward which I appreciated. We were in and out in 2 hours when we were shooting for 90 minutes. I don't know what to compare it to but it was a busy Saturday afternoon at the dealer.

Meagan A Gattuccio

Jun 3, 2016

I bought a new Mazda CX-5 last night and was a bit nervous cause I haven't purchased a new car in many years. From the moment I spoke to Kat and the team at Gladstone Mazda I knew I was in terrific hands. Friendly and knowledgeable are just two of the many positive adjectives I could use to describe them. If you are in the market for a vehicle you would be doing yourself a disservice if you didn't go to Gladstone Mazda.Thanks Kat and Zac I am in love with my new car!!!

Randy W

Jun 2, 2016

For the first time in my life, I bought a car by negotiating online. I contacted about 6 or 7 different dealers in the area. This one was by far the most responsive, able to work with me on price and financing. They bent over backwards to make this deal happen for a relatively inexpensive car. When the loan rate I got was a bit high, they were able to talk to the bank and lower it. And the best part: they even picked me up from the airport ! Concierge service. It was like I was buying a Ferrari, not a Mazda.

HeatherLea

Jun 1, 2016

Alex is AMAZING! I know I was not an easy customer to deal with. After two trips to the dealership and several hours Alex displayed a remarkable amount of patience and understanding. Like most other people, I dread the necessity of buying a car. I can't believe I can say this was truly a great experience. Every question I had was answered. I felt no pressure or frustration from any of the staff. Nate in finance was wonderful and I have to mention I think David is quite the artist ;) I tried other dealerships before this one and walked away. It was a waste of time. I will return here with my family and recommend everyone I know to try Mazda of Gladstone. Thank you guys!

Megan

Jun 1, 2016

The online and in person sales associates at Mazda of Gladstone were professional, knowledgable and courteous. They were quick to respond to my emails, thorough with explanations and made me feel like my comfort and time were a priority. A great car buying experience!

Bryant E

May 31, 2016

Alex answered the phone right away when I called, I explained what I was interested in and he had a couple models ready to go when I got there. I test drove one and fell in love with it. Being a first time buyer I was pretty nervous about the whole experience but the whole atmosphere and staff were very low pressure. He was very patient and answered all my questions, explaining everything in excellent detail. Chris in Finance was also very helpful and pleasant, he was able to bring me more savings and value. I was at the dealership for close to four hours and everyone was accommodating and attentive the entire time. After everything was done, they were even able to bring my old vehicle back to my place (in Vancouver!). Definitely would recommend Gladstone for anyone looking for a Mazda. I'm loving my Mazda 3...

Megan C

May 29, 2016

I came in to replace my first ever brand new car, a 2012 Mazda 3 iTouring with Skyactiv. It was a difficult situation for me as my car, my baby, had been totalled in an accident caused by a hit and run driver who hit me. My insurance company paid out way below it's replacement value (about $2-3,000). I had just paid the loan off. Lynn was very sympathetic and friendly.After a few test drives at other dealerships, I was happily surprised at a few things when I came in:1. Lynn had found the exact model, color, trim and options I was looking for before I came in.2. The price was equal to quotes emailed to me by other truecar identified dealerships. The price was equal to or less than dealerships I had met with before- not truecar identified dealers.3. The dealership worked really hard to find me financing with good interest rates. I ended up in a really good place. My rate is not an amazing rate, but in my situation the rate was remarkably lower than anticipated. With identity theft in my past and a lower credit score, dealerships or credit unions were quoting much higher interest rates.4. This is the second Mazda 3 I have bought new off the lot. This time my new car was presented with pomp and circumstance. The awesome team at Gladstone Mazda brought my new car in to the showroom so that it was waiting for me with a bow on it. Pictures of the occasion were taken and sent to me so now I have a photo memorial of the purchase. I was given a very detailed instruction session on all of the little things that the car can do and how to program it. The last time I purchased a new Mazda (for a steal of a deal in 2012) the dealership spent forever with paperwork and then we went to a gas station to put gas in the car. They gave me the keys at the gas station after they filled up the tank. I learned how to work everything by pushing buttons or by looking at the manual.5. The amount of time and attention I was given by staff was amazing and different from any other dealership I had been to. I feel bad that I don't remember the name of the amazing guy who helped me with my financing but he was awesome. Lynn was amazing. Everyone there was doing a great job.At the end of it all, I got a great car, great financing and a good price ...and the experience was fun!I did feel that the financing talk felt like it got a bit into a confusing place with so many numbers being thrown around and maybe I spent more than I had planned- but I added some very important features, protections, services and warranties I hadn't planned on when price shopping. They were things I needed and am happy to have.

Kay Martin

May 24, 2016

I was driving the same car for 16 years and have always wanted to purchase a new one but didn't think it was possible. I was nervous looking into one and searched online. As soon my husband and I were greeted by Lynn Sanchez we knew she was going to make the process a comfortable one. I was also contacted by another dealership, but Gladstone Mazda had a better offer and to be honest, I felt that Lynn had my best interest in helping me get into the right car. She was prompt in getting all of my questions answered and didn't hesitate to work with me to get the best deal. I was also given a tour and all of the staff seemed friendly and very easy to work with. I was in and out of there in no time! I have already recommended this dealership to all my friends and coworkers. Thanks Gladstone Mazda! I am absolutely in love with my Mazda CX-5!!

atji5

May 23, 2016

We looked into many Mazda dealers in the area and chose Gladstone based on the customer service reviews. We drove 100 miles and customer service at Gladstone Mazda did not disappoint. Kat was very helpful with information and being available when needed for questions over the phone. She was unable to be in the store when we came in but gave us the name of Emileigh who was equally great! No pressure at all and listened to exactly what we wanted. Everyone was awesome!! It was a great experience and we have already told family and friends to go see them when looking for a new car and the best customer service.Thank you guys so much!! We love the car and will be back for sure.

gretdubie

May 23, 2016

I wanted to say thank you to the crew at Gladstone Mazda. You made the whole process extremely easy while making the final decision to buy my car. I also appreciate you gave me some time and respectfully nudged without being overbearing - that was critical for me. When I finally made the decision thinking I would have to wait until the following day, you surprisingly offered to deliver that evening to me in Eugene - thanks for literally going the extra mile (140) to give me exceptional customer service!Sincerely,Gretchen Dubie

mdv88

May 23, 2016

Emileigh at Mazda Gladstone made my first car purchase ever a very smooth and easy process. I was practically in and out and I got to drive home my first ever new car! I am very pleased with my purchase and the amazing deal I got and highly recommend Gladstone Mazda. Loving my new Mazda 3 :-)

Milwaukie Jones

May 23, 2016

My wife and I had a great experience and met some great people: Emileigh, Kat, Chad, and Nate and others were friendly, fun and professional. We got a new 2016 CX-5 - loving it! And they worked hard to get us a great price. I do recommend Mazda of Gladstone.

kpxzzang

May 22, 2016

This is my second Mazda purchase from this dealership. The staff here are all very friendly and treat you with respect. I mostly worked with Manny Vargas and Lynn Sanchez helped me with the test drive. They are both awesome and were very friendly. There was no pressure to buy and they didn't try to play any games. It was a straight forward transaction and they got me a great deal on the car I wanted. I've visited other Mazda dealerships, and this one is by far the best! I would highly recommend these guys to my friends and family.

delder

May 19, 2016

We purchased our new Mazda 6 from Alex Parra, who was very friendly, patient and knowledgeable. Truly enjoyed our experience in purchasing a new car.

MarquezAntonio

May 18, 2016

My fiance and I had been looking at several crossover SUV's and had been in communication with several dealers. When I called Mazda of Gladstone, I mainly dealt with Kat Klages. The only reason that I did not rate Kat as excellent is because of one interaction that we had early on in our discussions over a vehicle. Like I mentioned, I had been in communication with several dealers and when I asked Kat about an offer that I had received from another dealer, her response was not the best. However, beside that interaction, all other interactions with Kat were excellent. She was always quick to reply to both my calls and my emails. She was willing to work with me on the price and did not make the negotiation process a nightmare. When I was finally ready to purchase the vehicle, she needed to put me in contact with her manager who was also quick to return my calls and emails and was also willing to work with me in terms of price. When I visited the dealer, Kat met us in the parking lot and had the vehicle ready to go. She gave us a very thorough test drive and explanation of the cars' many features. Overall, I am very satisfied with the overall service that I received from Mazda of Gladstone.

Jina Bjelland

May 10, 2016

Everyone, and I mean everyone was positive, friendly and efficient. Alex Parra is an excellent, knowledgeable and thorough sales person! I "Highly Recommend" this dealership for sales and service.

Pamelayvonne7

May 9, 2016

We bought a Mazda from Alex parra. He was of great help, and hugely knowledgable. Customer service was great. I would highly recommend this dealership.

John D

May 9, 2016

After visiting two other Mazda dealer, Gladstone was the only one that had a decent inventory of new MX-5's and was ready to sell one at the MSRP without any dealer mark-up. The test drive that Lynn set-up really let's you test the car. Thanks Lynn.

Pat Thompson

May 8, 2016

My Daughter was in an accident that totalled her 2015 Mazda3. After settling with the insurance company and paying off the loan there wasn't any money left over. We worked with Manny in internet sales and was able to negotiate a fantastic price that allowed my Daughter to get into a new 2016 Mazda 3 for the same payment. Thing is that the new car had options the old one didn't. The experience was flawless and executed as advertised. After the deal was closed and we were ready to leave I realized we forgot to buy the GPS chip. Even though the parts department was closed they opened it up and found us the navigation chip. They even gave us a steal of a deal on the extended warranty and maintenance package. My Daughter is back into a better car than she had before with a 4 year service contract covering all scheduled maintenance items, a 7 year bumper to bumper extended warranty and the monthly payment is the same as she had before the accident. Manny, Monica and the entire staff at the dealership were wonderful to work with and all I can say to them is THANK YOU!!!!

Brendenm

May 5, 2016

I came in with an idea of what I wanted and I left with just that. They found a vehicle that just came in off the truck, prepped it, and had me out the door in little time. Decent trade in value on my trade in after a brief adjustment. Sales staff was good and put on little pressure. Very knowledgeable.

rachel77

May 5, 2016

Very easy, no pressure experience for a car dealership! Everyone I interacted with had great customer service and were helpful! I'm thrilled with my new Mazda 3!

Jim Dickinson

May 4, 2016

A big thanks to Lynn Sanchez for being one of the lowest pressure sales people I have ever done business with. Lynn answered all of my questions in a timely manor and arranged the best test drive I have ever taken. I was able to drive the car in real world situations and truly see what it could do. Thanks again Lynn.

Adam McBride-Smith

May 4, 2016

We had a good experience at Mazda of Gladstone. Manny gave us lots of useful information about our new car and was very generous with his time. We are first-time Mazda customers, so it was reassuring to have someone really walk us through everything.

CarMax

May 2, 2016

Had a great experience test driving two models and making a decision with the purchase. Lynn was very knowledgable, professional, and friendly throughout the process. I narrowed down my vehicle selection to one of two models and despite going with the other option and not purchasing from this dealer, I would not hesitate to shop at Mazda of Gladstone for a future car purchase. I also appreciated the time from the sales manager when we were discussing financing and price - he was upfront through the process and while firm, he knew the line to not push too hard which made for a comfortable experience.

C. Ray

May 1, 2016

I went through the Costco Auto Program to lease my new vehicle. Within minutes of signing up on the Costco Auto site, Manny Vargas was in touch with me to set up an appointment for a test drive. He kept in touch with me until the day of my appointment, making sure I knew how to get to the dealership and that any questions I had about the test drive were addressed. Upon arriving at Mazda of Gladstone, I was met in the parking lot by a staff member who immediately took me to Lynn Sanchez to start my test drives. Lynn was amazing; she was very informative/knowledgeable concerning the different vehicles I test drove, and was very attentive, never once checking for text messages from other clients, nor taking calls - she had said this time was completely blocked out for me, and that was 100% true. She was always ready for me to try another vehicle to make sure I had the chance to check every vehicle I wanted to try and to make sure I found the perfect car for me no matter how long that process took. When I had finally decided on which vehicle I wanted, the manager David Walton was wonderful to work with. He worked very hard to give me the best offer for the vehicle I wanted and kept working on different options for financing until the we were all satisfied. During this time, he answered numerous questions, all of the time smiling and never making me feel I was wasting his time. Did I mention he has a lot of patience? And finally, Chris Coates was the Mazda of Gladstone Finance Department staff member who worked with me when we got to the signing point in the process. He was also very knowledgeable and helpful, explaining each document I needed to sign and answering all of my many questions about the financing and additional products/packages being offered. He did a wonderful job of explaining those additional products/packages, with absolutely no pressure to buy anything. Very refreshing experience!With the dedicated, knowledgeable, helpful staff at Gladstone Mazda, my vehicle lease experience couldnt have been easier. I would definitely lease another vehicle from Gladstone Mazda and would also recommend them to friends and family.

Jojo

Apr 30, 2016

We like to thank Manny Vargas for his assistance with our purchase of the Mazda 6. He was courteous, helpful, cordial and we would highly recommend anyone to go to Gladstone Mazda for a car. Good job!

drsuz

Apr 30, 2016

Lynn was a wonderful & super friendly person that helped me with my car purchase. I had a positive experience with my decision to lease a new Mazda CX5, unlike past car buying experiences- this was by far the best I've ever had and would recommend Lynn Sanchez to all my family/friends! Thank you Lynn!

Clankbot3

Apr 29, 2016

I made my custom Mazda on TrueCar.com and not 20 seconds later, Lynn was calling me to set up a test drive for the same exact car I was looking for. Lynn and her team help me get the best price for my brand new Mazda 3. Couldn't be happier.

P Boyer

Apr 28, 2016

I arranged a meeting with Charity and when she greeted me, Carmen was introduced as my sales associate. Carmen is a budding young salesperson who has the persona and knowledge to go far!!! This was the quickest, friendliest, and best car buying situation in which I've ever been involved. And this wasn't my first rodeo. Carmen explained all the techno aspects of my car and even synched my iPhone. Much beyond my expertise, she was patient, calm and an excellent teacher. I had been set on buying a blue Mazda 3, but when we drove the red car, I was in love. Thank you, Carmen. You rock!!!

jimw

Apr 25, 2016

Professional sales people know that they are working with their customers to solve a customer problem. I felt like we were treated in exactly that way during the entire process. No pressure, just possibilities. No hassle, just help.Bob and Kat worked as a team on this sale, and there was no sense of competition between them. They were both focused on getting us happily in a car that meets all our needs.Great job all around.

VeronicaLW

Apr 25, 2016

I bought a used Nissan Frontier from Alex at this same dealership close to 2 years ago, and Alex had just started working there. He was so nice, polite, friendly, and up front that I told him he'd never make it selling cars - I'd never had someone be so honest about the industry. Here we are 2 years later and I have just upgraded to a brand new Mazda 3 - Alex has held on to his integrity, honesty, and excellent customer service, and made the experience of buying a new car much less stressful. Integrity is not always easy to come by in someone, and it was great to see that Alex hasn't lost it.Chad Potter, the sales manager, and Nate Patton, the finance manager, were also very helpful, courteous, and professional, making the entire process seamless, and I was glad to leave the lot in a brand new car. There wasn't any haggling, arm twisting, etc. - just very up front. I will absolutely continue to be a return customer!

llbeall

Apr 25, 2016

I had a great experience buying my new CX-5. Alex Parra was very knowledgeable and went out of his way to be helpful. I will definitely recommend Mazda of Gladstone--and ask for Alex!

WillowStar

Apr 24, 2016

I have never had a more easier, fair and comfortable experience as I did at this dealership. Emileigh was very casual, non pressuring, listened to my needs and got me the payment amount I needed in order to purchase my "first ever" brand new car. I never expected the deal to go through so fast. She worked for me and made sure I was happy and truly "loved the car." I have also received great customer service after the sale with thorough follow-up, valuing my opinion. I just love my Mazda ! They thought of everything ! It is like having a powerful sports car that gets 31 plus miles to the gallon!If she drove, I would send my 98 year old grandmother to Mazda of Gladstone! : )

BlankCar88

Apr 24, 2016

Kat was simply amazing. Friendly, laid back, informative and not pushy at all (as much as any sales person can be). She got me to spend 1,000 more then I wanted with a smile on my face. She also helped me get the car to my home because I had a rental car with me. That was so much appreciated words can't describe it. The whole dealership process was smooth. Everyone answered my questions; no one blinked twice at my ignorant ones either. The only downside I can say is the process took a bit long but I don't really blame any one on that. All in all, if you want an easy car experience, with an excellent staff and the comfort of knowing you got what you wanted without any remorse. Go here and don't look back.

RUBY

Apr 23, 2016

My wife and I were looking for a Mazda dealer to do business with. After searching reviews on dealers within our area we selected Mazda of Gladstone. We commuted 50 miles and arrived to a warm welcome. We nearly felt like we actually arrived home with our family as we soon felt that way with all of the employees that were working at the time. Everyone at one time or another made a point to say Hello to us. We selected a vehicle from the never ending inventory and it was all put together well from that point on. The timely manor of the financing,the more than knowledgeable sales employee Emileigh. There was not one question she could not answer. We were welcomed to their office and presented with multiple choices of terms,payments and opportunity's to select what we wanted! We were not going to trade our owned car in but they were more than fair. We were happy to trade it in for the value we received. If any of my friends our my children are looking for a new or used vehicle I will recommend them to do as I did and go to the Mazda dealership in Gladstone. Bob and Aimee

Andria Woodburn

Apr 21, 2016

I bought my last new car 17 years ago. I had been procrastinating buying a new car because of the dealer "hassle" I was anticipating. I decided I wanted the CX5, picked Gladstone because of the location, and went on in. Bob Greig was my sales person and he was so nice. Extremely informed about the Sport, Touring and Grand Touring. I knew I wanted the CX5 but did not know many details on what each model offered. My test drive lasted at least a half hour and really allowed me the chance to get a feel for the car. Went back to the dealership, made an offer, and with no haggling, we came to an agreeable price. The package I wanted, was not on the lot in the color I chose. No problem...we will get it for you. 6 hours later I get a call it is there and will be ready for me the next morning. Bob came in on his day off to personally show me how to operate all those "extra's" my 17 year old car never dreamed of having! Financing was easy, great interest rates, and everyone there was very helpful and friendly. I am now driving my beautiful new CX5,and loving it!!!

Rmbfamily

Apr 20, 2016

We shopped around and even went to another dealership but in the end Mazda of Gladstone is where we purchased our new Mazda CX-5 in beautiful red. Which another dealer was told us was unattainable but the inventory at Gladstone is unmatchable! They were honest, friendly and went away above and beyond to help us get everything we wanted for a price we could afford. Best car buying experience I've ever had! Highly recommend them!

A. M. Vawser

Apr 19, 2016

I had already test driven a few competitors for the Mazda CX-5 at other dealerships and was 100% sure of my choice with the CX-5. Next was finding the right price which led me to Gladstone of Mazda. Of the 3 dealerships, I experienced little to no pressure at Gladstone, and found them to be the most straight forward when it came to sales. It didn't take long for us to reach an agreement, which I really appreciated. My husband and I worked with Alex Parra and we highly recommend him. We felt like he was honest, easy to talk to, and genuinely cared about our satisfaction in this process. He has always been available even after our purchase when we have had questions and continues to be supportive by reaching out without being too overbearing. We also had to bring the car in for a quick fix shortly after purchase and the employees in Service were very helpful in answering any questions I had as well as getting the job done quickly.

Rachelle

Apr 19, 2016

Buying a new vehicle can be a little nerve racking especially when you have a budget and a specific vehicle in your mind. Alex put me at ease from the very start, listened to what I was interested in and went about finding the car of my choice. Alex went out of his way to bring a vehicle to my work that I was interested in so that I could do a test drive. But more importantly was his patience. From Alex to the rest of the people at Mazda Gladstone, I thank you for the amazing service. Im very satisfied with my buying experience at Mazda Gladstone and I highly recommend this dealership! PS. Alex even called to wish me Happy Birthday! Now, what dealership does that?

Mr.O

Apr 19, 2016

I am someone who does not like the 'hard sell' many dealerships use. They want a sale right now or they ignore you. My experience with Mazda Gladstone was great. I worked through the internet team there Manny Vargas and Lynn Sanchez. They were friendly, not pushy, informative and gave me lots of time to drive the vehicle and discuss options. I ended up purchasing the car that day and absolutely love it. This is a 2016 Mazda MX-5 Grand Touring fyi.

Michael Anderson

Apr 19, 2016

Decided to travel 200 miles to pick up the exact color, and optioned Mazda that we wanted from Gladstone Mazda. Worked with Kat who understood we were coming a very long ways and, I think, did everything in her power to make the purchase go smoothly. We are and were pleasantly surprised that it ACTUALLY did go as smoothly as she said it would. We couldn't be happier.

kelseyparesi01

Apr 18, 2016

Was okay. They charged me for something I didn't order that tacked on another $30 a month. I had to return back to the dealership just to get rid of it once I realized what had happened.

FCdallas631!

Apr 18, 2016

I have bought a lot of cars and it amazes me how many dealerships play games with you tell them exactly what you want. Kat and I did everything by email and was in and out of the dealership the day we picked it up in just over a hour and it was exactly was we discussed. We will come back.

Erin Doering

Apr 18, 2016

My boyfriend and I are first time buyers, so honestly we didn't really know what to expect when car shopping. We did a lot of research before and knew pretty much exactly what we wanted. I emailed a couple different dealerships to get quotes and Kat got right back to me and quoted us with a great deal. When we got to the dealership, we were immediately helped by Alex and could not be happier! He showed us the difference of the three different Mazda CX-5 models and took us on a test drive and we were sold. Everyone was so helpful and were able to get a deal that we could afford being first time buyers. We would definitely recommend Mazda of Gladstone

kaplas

Apr 17, 2016

After contacting several dealers for my new Miata and being told none are available and can't be ordered the Gladstone salesperson said no problem, I'll get one for you and she did.

David Tran

Apr 15, 2016

I was assisted by Manny and Charity who helped me get the best price for the Mazda 3 Sports (Premium Package). They worked with me to beat other dealership quotes like Herzog Meier and Royal Moore. I live in Beaverton and didn't want to drive all the way to Clackamas. Manny offered to do the whole purchase remotely via text, emails and phone calls in order to compete for my business. They even waived the delivery fee and drove the car directly to me, and did all the contract signing at my house. I am very pleased with my experience and would highly recommend Gladstone, being they are a dealership that focuses on strong customer service.

Anna Martinez

Apr 15, 2016

Specifically, Lynn Sanchez was super helpful. She was really flexible, kind to my dog that is always with me, and went above and beyond to make sure I got the right car and deal. I would definitely work with her and Mazda of Gladstone again.

Kandra09

Apr 14, 2016

I was looking for a new Mazda CX-5 and I contacted Lynn from a previous Mazda my mom had bought. Lynn took care of us, got us a great deal, beautiful new car and was always available to help when needed. Finance was great as well, we were Costco members and they have a program there that lowers your interest by 1% They also are not pushy at all and review many options to choose from when financing. We knew a monthly price we could afford and they made it happen! Thank you all for your help, we love our new car and appreciate everything you all did!

MC75

Apr 12, 2016

Kat Klages did a great job both online giving me the "bottom" line pricing and finance options as well as at the dealership. Not only did she do a couple of test drives and locate the Mazda 3 iTouring 5door with the color and equipment I wanted, she had it there the same day, and I even saw her from afar, unbeknownst to her, helping clean the car before I drove it. She took extra time explaining things to my wife and I. I really appreciated dealing only with Kat for the transaction, as she was knowledgeable, professional, personable, and courteous. I would highly recommend Kat to anyone looking for a new Mazda.Thanks Again Kat!MC

Carolyn K Farkas

Apr 9, 2016

When I first heard about Kat my husband said he found her on the Internet and spoke to her on the phone. He was impressed with her knowledge and enthusiasm. That doesn't happen often with Joe and car dealers. He was right. She presented every scenario to compare cars that was possible. This inclues price, amenities etc. I purchased a Mazda CX 5 (Grand Touring) after one visit. Kat was incredible! Sale was complete and she spent 2 hours explaining the inside tools and activated navigation favorites,phone and Bluetooth.......everything!!! !!!!!!!! She deserves accolades for her sales

Nati

Apr 8, 2016

I had a great experience with this dealership, they were honest, patient, and kindly answered my 100 questions :). They also made sure I knew everything about my car before driving it off the lot and most importantly, they were open for negotiating prices with me (major plus). All around everyone was helpful and they even provided me with their contact information in case I have any questions about the car or how to use electronic system (I did text/call them and they were friendly and helpful).

Eve123

Apr 7, 2016

I finally traded in my 12 year old car for a used Mazda CX-5, and had a wonderful experience. I dreaded going to a dealer, but Lynn was so responsive and friendly that it made it easy. :)

CassieAndJake

Apr 7, 2016

Kats professional, friendly and no-pressure style made the purchase of our new CX-3 an unexpected pleasure. Wed definitely recommend calling her if youre in the market for a Mazda.

miatasuper

Apr 6, 2016

I was in the market for a sports car for a few months. After checking out several options, I decided to get 2016 Mazda Miata ND. Given my location, I went to other Mazda dealers first (3 dealers) in Portland vicinity; interestingly, these dealers tried to sell the Miata above its market value. So this is when I decided to extend my search radius, and I saw positive reviews for Lynn. I simply use the link on Gladstone website to contact Lynn. In less than a day, I got a response confirming the car's availability. Lynn went above and beyond in answering my questions, she even sent me a video of the car's interior when I asked about the mileage on the car. Yes, I'm a picky customer (and have done extensive research on my end, so you should too before buying your new car). After one of the managers (David, straightforward deal which I like) agreed to meet my offer in the middle, I drove to Gladstone to test drive the car. Throughout the evening, Lynn was patient and cordial; very easy to work with. She gave me the space I need to really feel the car before making final decision. Ultimately, I drove home a Miata from Gladstone that same night. Overall, whether you are planning to test drive or purchase a car, I would recommend going with Lynn. Even after I signed and took home the car, she responded quickly to my inquiries and followed appropriately. Great experience, thanks to Lynn.

klassy

Apr 6, 2016

Never once did the ball get dropped, from when we first contacted Gladstone via their online website, to the phone calls, to the pick-up at the airport, to the "how this car works", to the signing of the documents and to driving out the door. Everything was handled professionally and expertly! I would work with Kat any day - she was the BEST car salesperson I have ever had the pleasure of doing business with. I'm so glad she's there because I'll buy my next car from her and my next one.

Rickrock

Apr 6, 2016

Kat called me on a CX5 I had inquired, I had taken a test ride with her a couple years ago. She is smart, knows her product, and is fun. I had very specific requirements for a new car, she two that could work. I drove the car I eventually bought and she advised me the vehicle was "hot" and wouldn't probably last the day. I saw a text she received from another buyer after I made an offer. Kat suggested the offer was solid but most likely was not quite enough, Kat was correct and I made my "final" offer, SUCCESS !! Kat was engaging and asked about me and what made me tick, she cared about selling me but was more interested in my satisfaction. I had not bought a car in the last 10 years and felt I could be "taken", but Kat had the information I needed to feel confident in my decision. I liked her at once and knew she had my satisfaction in mind, she also knew she the car for me( very specific specs) so I didn't pay sticker and felt good about my decision.Kat and I are similar as we both sell for a living, I will have lunch with her as she has become a friend. By the way, I bought a 2 year old car with my demanding specs and saved $8000-$9000 ove a new vehicle, eve my wife thinks I did well. KAT was and is great !!Rick B

Younger Liss

Apr 2, 2016

Manny was very knowledgeable, genuine and personable. He wasn't pushy and wanted to make sure I was well informed and helped me think through the right options. Charity worked *fast* to secure the car I wanted from another state and then matched the best price I found. I traveled some distance to make the deal, and I was glad I did.

holruth

Apr 1, 2016

I have bought two cars at Mazda of Gladstone and received the best service from everyone. As my CX-9 was getting an oil change, Kat got me excited to test drive the new Miata. She is knowledgeable and enthusiastic. I had always wanted a Miata and fell in love with it instantly! The team worked with my family to ensure the purchase went smoothly. I recommend Mazda of Gladstone.

Barbara McGuffin

Apr 1, 2016

This was an easy car deal. We are repeat Mazda owners so we knew this is what we wanted. They were fair, took as much time as we needed (unlike another dealer we visited) and we were happy at the end. Kat was outstanding to work with and I would recommend her to others. She knows her product and spent time going over the features with us before we drove away. I've never had a dealer do that before. We still love our CX5. It was the perfect choice for us!

Jenniris

Mar 31, 2016

I did price compare online and these guys were 9ome of the best and matched the best price. Manny, charity and everyone there was very helpful and Jenny in service did a great job getting the car ready for me even on Christmas Eve! Great team there!

whitecx5

Mar 31, 2016

Gratitude is what I have for Lynn Sanchez and the sales staff at Mazda of Gladstone. Their enthusiasm never wavered throughout the evolution of my car purchase. Lynn was most helpful through model changes, timing changes and eventually finding the vehicle I wanted. The introduction to the service seemed as promising as the sales staff. Feeling good about my new vehicle and the start of the relationship with this Dealership. If you want a Mazda and live in PDX drive or connect with Mazda of Gladstone.

Troy P

Mar 28, 2016

Having bought about eight (mostly new) cars from dealerships over the years, I dread having to buy a new car. I've spent hours arguing with salespeople, been offended by some of the ridiculous deals they offered, gotten up and walked out of a few dealerships, among other frustrations. I had no such experiences with Lynn. She was pleasant and seemed to genuinely care about getting me the car I wanted.For example, she spent more time than any other dealer showing me the features of the car, she helped pair my phone to it, and she followed up after the purchase (several times, actually) to see how I was getting along with the car, including how good of mpg I was getting - one of my primary reasons for choosing a Mazda. This was clearly not a "just make a sale" deal for her.I would, and am actually planning to, return to this dealership for my next car, especially if Lynn is still there. It was great to have a pleasant buying experience for a change, instead of the dreadful one that seems to be the industry standard.

Rbiggle01

Mar 25, 2016

I went through a lot of drama with my new car loan. I was worried that no one was going to be able to fix my situation. When I went into the dealership, within the first few moments of speaking with Carmen, I knew that I would be taken care of. I highly recommend anyone in the market for a car, or anyone that needs any help related to loan, seek Carmen out. Thank you very much for making my situation stress free.

Caitlin Finch

Mar 22, 2016

I had found my dream car at Herzog-Meier Mazda, but really disliked the service I received from Herzog. They did not seem aggressive enough in working with me to find the price point I wanted and to give me options as to leasing or buying a vehicle. I started searching for another dealership and found Mazda Gladstone online because I was trying to see if they had the same car in their inventory. Someone immediately started talking to me online on their live chat when they saw I was searching for a vehicle. They did not have the vehicle I had fallen in love with, however, within the hour, Charity was contacting the other dealership to purchase the exact vehicle I had wanted from Herzog so that Gladstone could do business with me! It was great! Within two days I was in Gladstone's dealership signing the papers on the car. Charity and Manny took so much time and effort explaining how leasing a car works. They broke down the numbers for me on diagrams that showed how much my monthly payment for leasing versus buying would be if I put a certain amount down, and how long I wanted the lease or loan for, my interest rate, etc., and the options I would have after the lease was over. I felt like I was making an educated decision on what I wanted for my lifestyle and I did not feel pressure to go either way. I ultimately decided to lease the new vehicle and trade in my old vehicle. My old vehicle had a lot of problems with it and I got a fair price on the trade and it was so hassle free! Manny did an amazing job showing me all of the incredible features on my new car. Any time I have had a question on the vehicle I have been able to text message either Manny or Charity on my cell phone which has been hugely convenient during my work schedule. Both of them were honest with me and authentic. They've been extremely helpful since I left the lot and have checked up on me multiple times. I could not have asked for a better experience and I will be doing future business with them at Mazda Gladstone.

Kevin Berg

Mar 20, 2016

Manny worked around my busy schedule to get me in to look and buy Mazda 3. I have had the car for 2 days and really like it. Manny was very good at explaining options on the car. Im taking the time to read "the bible" for the car.I was really nervous about going in, but it was actually really easy and fast process and Im glad I did it. I would highly recommend Mazda of Gladestone for your next Car purchase.

Olivia L

Mar 19, 2016

I shopped around at five different dealerships before deciding on Mazda of Gladstone. They earned my business because they were the most willing to find me a car in my price range, and they had the best selection of cars that I could find. I gave them a price that I could handle, and they honored it, without including any hidden fees or trying to upsell me. When I had questions, I didn't have to wait for responses, Emileigh was efficient at getting back to me with the information that I needed. I expected buying my first new car to be a long and painful experience, but Emileigh made it quick and easy by listening to what I wanted, and not trying to sell me something that would ultimately make her more money. I will definitely recommend Mazda of Gladstone to anyone buying a new car in the future.

Tony

Mar 18, 2016

Just finished purchasing our second car from Mazda of Gladstone. Because the first experience was so positive, I decided to go back when the time came to buy our second car. As before, Manny helped make the process both informative and enjoyable. He's a great point of contact for the dealership.After test driving a few models, I decided on the specific vehicle, and the negotiations and purchase were accomplished in a relaxed and enjoyable atmosphere. Very low key, and no pressure.A great car buying experience. Thanks Manny!

jacey31

Mar 15, 2016

Hi all - I was very impressed not only with Lynn Sanchez and her professionalism and caring spirit, but the whole dealership. Even with the crappy weather and their dealership building under construction, they help make you comfortable and the process pretty painless. I would totally work with them again in a heartbeat! Thank you for helping me purchase my first ever brand new car!

speedwagon

Mar 10, 2016

We did some research and decided our second vehicle would also be a Mazda and it would be a CX-3, We are absolutely happy with it. Lynn helped us quickly through the purchase and the manager found the color we were looking for, too! Definetly recommend this dealership....they truly make you feel like family.

Shalinabaker

Mar 9, 2016

I bought my new cx5 a few months ago and there were some mishaps at first but chad was very nice and Willing to work with me through our problems to get things all figured out and now this are working great! Thanks for being super awesome chad!

jw36

Mar 8, 2016

I did my research and found the car I knew I wanted to buy: a Mazda CX-5 Touring Edition. There are 6 Mazda dealerships within an hours drive of me. I did my research and found out the dealership purchase cost and markup, so I knew what was fair and what the boundaries were for a no-deal. Dealers aren't going to give away the car, after all. I test drove at one dealership, and then sought competitive bids from all six dealers in my area through the online quote system. I'll just say the quotes varied widely, MSRP varied by over $3,000 from lower starting bid to highest. I used the online system to make my deal. Some dealerships had a very weak online presence and didn't know how to communicate the specifics of a deal through email, they just wanted my body in the showroom. Others were like a first date; awkward and terse exchanges, not really sure where you stand on the deal. With Mazda Gladstone, I had a great online negotiation. Having had deals in hand from a few dealers and doing the online research on what the bottom line was for the dealership, I knew the cards I could play. But Gladstone of course knew the cards too, and we got down to a good, fair deal in about 3 email exchanges. I have to give credit to Chad in the online sales department, he made me feel comfortable and locked down the specifics for me quickly. Chad gets an A+ for pulling me in.When I got to the dealership my dealer Bob was out on a call, but I didn't have to wait long. He had called me when I was arranging the purchase and I knew I was in good hands.I had already secured financing but this dealer isn't able to do indirect lending, a negative for me because I had already secured lending through my credit union. I decided to proceed with the purchase anyway. Bob, my sales associate, was great. He took the time to show me the specifics of the vehicle that I wasn't able to research online. He made it a personable purchase experience, which up to that point was totally online. I honestly liked the guy and enjoyed talking with him about the car. He was the personal connection that made the buying experience for me. I worked with Nathan (I think that's his name) to make the deal on paper. We talked about the current warranty, sign here, sign there. He tried to sell me the extended warranty and almost convinced me. Good salesman, I'd be wary trying to negotiate with him on an empty stomach. He knows his stuff. It was a few months of personal work figuring out what car to get. It was a few days worth of time sending email blasts to dealers to get conversations started. Once I landed on Mazda Gladstone, it was about an hours worth of time through calls and email to set up the purchase, and then just under 3 hours from arriving at the dealership to pulling off in my new car. After that, zoom zoom. I was off. The leather steering column feels great. The pickup is smooth and fast. I feel good about the purchase, no regrets. If you are looking for a Mazda in the Portland Metro region (or even Bend or Salem), look to these folks. They are quite competitive and good to work with.

Flash Gordon

Mar 7, 2016

I was working with another dealer trying to locate a specific model and color Mazda 3. They were unable to locate it for me and was going to be forced into ordering one. After double checking the Mazda website the one I was looking for popped up at this dealer. I called and spoke with Arturo and he ran out to the lot and took a picture to prove he had it. It had just come in the night before. I explained the price I was quoted by the other dealer and within the hour I had a promise of the same price and was told the car was mine. Drove down an hour later and took a quick test drive. The car was still wrapped in plastic. In 90 minutes my wife and I were driving away in our new Mazda for the exact price I was promised over the phone. The financing was good and we were approved for 2.79% within minutes. Of course there was the obligatory sales pitch by the finance guy to get us to buy add ons. He only pushed hard on the maintenance program but after explaining my reasons by declining it we moved on. I know they make extra commission on these and he disappointment was obvious but the process was painless otherwise. Arturo was excellent and knows his product. He answered every question I had by showing me the answer, no guessing. If he didn't know he looked it up in the manual and showed me his findings. He was funny and courteous, and obviously like what he does. The building is under construction so everything happens in a mobile trailer. Its a bit worn down but they is was comfortable and warm.

J$67

Mar 6, 2016

Had a great experience working with Carmen. Very professional, low pressure, and informative. Would definitely buy from this dealership again and would recommend Carmen to anyone looking for a hassle free car buying experience.

Birdman123

Mar 5, 2016

None of the usual dealer BS (have to check with my manager and so on). Discussion of price was upfront and quick. Very little of the endless back and forth I experienced from some other dealers. This is a dealership that has adapted to the fact that the asymmetry of information regarding price that influenced dealer-customer relationships before the internet has largely been removed.

Flatcapman

Mar 4, 2016

I went in to look for a car to replace my econo box that I had. I was paired up with Emileigh and we went to look at a few cars. She took the time to ask real questions and try to find the car for me. After finding one and taking it for a generous test drive, I decided it was worth the cost. The remaining process was pretty painless, even with it being a busy Friday. I appreciate the demeanor of all involved in the sale. Overall, it was a great day and I would recommend this dealer to my friends.

Nicolebar17

Mar 1, 2016

I had a great experience getting into my new car. The process was smooth, and no matter what came up Emileigh was great at helping us find what we wanted. Our Mazda is perfect!

Fish On

Feb 28, 2016

While researching from home Kat Klages, their internet manager provide fast detailed information regarding all the various packages available for a new Mazda CX-5. She respected our request of how we wanted to be contacted regarding our questions in a timely and professional manner. She even set up an opportunity for us to actually see each of the different models with all of the trim levels. During the test drive no time frame or distance by her was determined allowing us to understand all of the new technology on new vehicles including the increased safety features, improved navigation explaining updates are available via our home laptop when Mazda issues. When we determined which color and trim level she researched to locate our new 2016.5 Mazda and delivered to our home once it arrived off the ship. She continued to deliver excellent customer service as she connected our smartphones, set the navigation and safety features to meet our needs following "the sale". This is a sign of outstanding professionalism. Contact Kat if you desire an easy, pleasant and caring professional buying experience. Oh did we share if was low key when we had decided on our vehicle of choice?

radenkova

Feb 22, 2016

We wanted to buy our 3 rd Mazda and stopped by you on Presidents Day. Alex, young man is a professional sales person. He was so patient and polite with us, we were about to leave without a new car. He made an excellent job convincing us that we can make a great deal and we did it.

alex8358

Feb 22, 2016

It was an easy and pleasant experience of buying a new car. Kat and Emileigh helped me through the process and went the extra mile to ensure that everything goes well for me. And getting a good price was also easy. I may return here again to buy another Mazda car in a few years !

MyNewMazda3

Feb 21, 2016

I had been in a crash and needed a new car. After researching, I realized the Mazda 3 was for me. I looked at all the dealers in the area, printed out cars that I wanted to check out at each dealer as well as their incentives. I was ready for battle! I had been connected with Kat when I was looking at the cars online for Gladstone Mazda and she was very flexible to change appointments to meet my schedule. She wasn't pushy at all and when I finally got into the dealership I let her know what I was looking for. We test drove the different trim levels that I wanted and when I decided on the smaller engine model, she didn't try to push me to the bigger one or make me uncomfortable with my decision. She showed me the dealer invoice and msrp info and went through the available discounts she could get me (there was one I didn't think I was eligible for, but she found out I was). She explained the discounts the other dealers were showing and was up front with me. I felt like I got a good deal and even went onto kbb to look at fair market pricing and everything she had showed me, matched up and I did get a good price! I was originally planning on financing through my credit union but after everything was said and done, the finance manager was able to get me a better interest rate AND longer terms! They filled the gas tank and detailed the car as I worked with financing. I spotted a scuff mark on the car when I was getting ready to leave and the GM went out and cleaned it himself in his nice shirt and tie (turned out it was leftover wax from the detail)! I was very impressed by my whole experience. If you're planning on buying a car and you think you can go into the dealership and be out in an hour, that's an unrealistic expectation.

MelT1979

Feb 20, 2016

So...we got our taxes back and knew we needed a new car. Our credit is less than average so everything was on a whim. Kat Klagis sent us quote for the car we wanted (mazda3) and did everything perfect. From down to her pricing to alleviating any misunderstandings, she nailed it. Then for 3 days the finance team worked on it....(yes it took that long) but IT WAS WORTH IT! We now have a brand new car in the driveway with a little more than 10% finance charge. Like I said, less than average credit.... but worth the drive and time. Thanks MAZDA OF GLADSTONE.... ALLEN & MELISSA

Lisa2187

Feb 16, 2016

I can't stress enough how helpful Alex and Kat were. Kat answered all of my questions via phone, email, and texts, before I even stepped foot at the dealership. She went above and beyond to find the exact color of the car I insisted on having. When we arrived at the dealership she was helping other customers so Alex took over and I couldn't have been more pleased with him either. Between the two of them, they really made this experience absolutely wonderful. I highly recommend this dealership over any of the other local Mazda dealerships.

Taywil

Feb 14, 2016

Emileigh made my first car buying experience very fun and rewarding. I knew what I wanted coming into the dealership, and that's exactly what she gave me! I felt very welcomed by everyone's positive energy, and I never felt pushed to accept an offer. Emileigh genuinely took my wants and need into consideration then showed me a Mazda3 I fell in love with. She was easy to work with and professional. I'm extremely satisfied with my new purchase, and I'm glad Emileigh was there to guide me through it. Thank you so much again!

MPRosen

Feb 14, 2016

I've never owned my own car, but I've gone to the Auto show every year for the past six or seven years and the very first time I sat in a Mazda3, I knew it was the car I wanted. I narrowed down the model on the Mazda website, then set out into the local market to find a dealer for a quote.I was contacted by three separate dealers regarding my interest. I set up meetings and made it out to two of them; one of which was Mazda of Gladstone, where I first worked with Manny, who worked with me in identifying the model I was looking for, finding it in their selection, and making sure that the car was the way I wanted it. Unlike the other dealers I was in contact with who kept checking if it "would work" if the model I wanted had X package (an extra $3,000) or was in Y color, Manny actually sat down with me and said "This is the model you asked for" and was very helpful with my financial questions. I actually financed through my credit union, but was quoted very fairly and could have gone either way. Sadly, Manny was out sick when I went in to finalize the paperwork, but that's when Kat stepped in to help out. She verified that Manny had covered everything with me and was very helpful walking me through the process, being patient with me as I set up insurance and spoke with my loan assistant. We both gushed over the color, and I drove away in a brand new Mazda very happy with my experience.

Ryanne82

Feb 13, 2016

Alex was so incredibly helpful! I had just moved to Oregon and didn't know the area or what car I wanted. He showed me my options, helped MeV narrow them down based on what I needed and I got a car I LOVE!

Pam Crosby

Feb 10, 2016

We started with an online inquiry. Kat responded very quickly. She was great to work with. The finance process took a little longer than what we expected, since we were paying cash, but that was the only negative.

Pam

Feb 10, 2016

I appreciate the excellent customer service offered at this dealership. It is the only place I have my 2013 Mazda CX5 serviced. Their service department is excellent: friendly, efficient, timely. today I also had the privilege of working with the Manager and one of the sales people as I'm looking to upgrade into a 2016 Mazda CX5. Once again the service was excellent, no pressure to make a decision today. I definitely recommend this dealership to friends and family.

Happy Customer

Feb 9, 2016

Kat was extremely friendly and easy to work with. She was very knowledgeable about the CX-5 we purchased and went above and beyond any salesperson I have worked with in the past to help get us familiar with the features of our new car!

Sjsix20

Feb 8, 2016

After a bad experience at another dealer we went with Mazda of Gladstone and we're very happy we did. They did a great job of finding the new Mazda3 s we were looking for. Every aspect of buying the car went well. From contacting the salesperson, Lynn, to negotiating a price and securing financing. Thank you very much to Lynn, Alex and David.

Glenn

Feb 4, 2016

Carman and Chad were really helpful in getting me a lease on a new Mazda CX-15. Being a new resident to the US I didn't have any credit history which hindered most dealerships but not Gladstone. They worked with me to get a reasonably costed lease for a family car and took into consideration my work visa. They even picked me up so I could drive my new car home. Can't ask for more than that. Thanks Carmen and Chad.

Pamelayvonne7

Feb 2, 2016

Worked with Alex when we first started looking; it took some time, but his patience and understanding were much appreciated. He earned our business and when the time comes, he'll have it again.

Brianna Crawford

Jan 31, 2016

I had the most fun finding and purchasing my 2016 Mazda 3 from Mazda at Gladstone! Everyone was so cheerful and ready to help especially, Lynn she is wonderful at helping you find the best deals!

Emily Rose

Jan 30, 2016

Emileigh and all of the folks at Gladstone were wonderful (including Cat, the nice woman who my dog bit ;-). Burned years before at an unrelated dealership, I was determined to lady boss the h*ll out of this car buying situation. Happily, Emileigh was super knowledgeable, smart, creative and patient. I did my online research and showed up at Gladstone for several test drives over a two week span. Em went out of her way to work with me, despite my slooooow decision-making. In the end, I got an amazing car at the absolute best price and had a surprisingly good time in the process. Skip the competition and go directly to Emiliegh and Gladstone. Seriously.

almost70

Jan 30, 2016

I came back to Mazda of Gladstone because of my positive experience buying a car there years ago, but they really outdid themselves this time. They have fantastic people on their sales team--especially Lynn Sanchez. She knows her cars, was helpful without being pushy and was so upbeat. And she made sure that I knew she would continue to answer questions or help me with my new Mazda3 in any way after the sale. It was a delight to work with her.

Erick

Jan 29, 2016

Arturo is friendly and great to do business with. I dreaded the thought of shopping for used cars until I came to Mazda of Gladstone and met Arturo and Charity. Excellent customer service with no pressure. I got a great deal and a great car that I love to drive. Thank you so much.

Lorrie2852

Jan 21, 2016

Quite frankly, I would rather have a root canal than buy a car. Lynn was low key, did not press me nor did anyone else. I was allowed to move at my speed to a decision. Do the financing how I wanted with my bank. There was not pressure at all. I would definitely recommend buying a car from them if you are in the market for a Mazda. I just traded in my old one for another CX9. Great car.

68volks

Jan 20, 2016

I had driven a new CX5 at a different dealership the previous day. Kat contacted me through email (after doing a TrueCar search) and asked how she could help. She promptly replied with what they had on the lot and provided me with pricing (amazing pricing at that). After some more price comparisons at other dealerships, it was clear no one else could even come close to what I was offered at Gladstone. I set up a time frame to meet with Kat. When I arrived she greeted me and was having my CX5 pulled up front. She introduced me to Alex, who handled the rest of my sales experience. He was extremely knowledgeable and passionate about the product. I honestly felt like I was just hanging out with a friend on a Monday night, but instead I was buying a new car, which is usually one of the most stressful things to do in life. There were no hidden fees or dishonesty of any kind. Of course many dealer type options/services were offered, but they were not forced upon me in any manner. The price of the car stayed the same in the end. I signed my papers swiftly and was out the door. I still had the vehicle I drove there in to get home too. Alex, without me asking, asked for the keys and said he would drop my old car off for me at my house. Mind you it's 10pm at this point. He drove my old car home for me over 15miles away. I don't ever write reviews for anything, but I really felt I had to say something about this dealership and it's staff. They were all top notch! Friendly, courteous, professional, and yet still made you feel like family. From the sales staff to managers to finance, I couldn't be more pleased with my experience! Thank all of you sincerely and I love my new CX5! :)

tcourtney

Jan 19, 2016

I don't like buying cars and I typically don't like salespeople, but my wife and I really liked Lynn Sanchez. She was the best part of our day and I would highly recommend asking for her if you visit Mazda of Gladstone.

Amyhensey

Jan 17, 2016

I had a great experience with Lynn whom I purchased my car from. She answered all my questions and edjucational me on how to use everything in my car. And I will use her in the future for all my car needs! I VERY highly recommend her to anyone who asks. Thanks Lynn!!! You made it simple and painless! And I had fun which is something I've never had before when purchasing a car. Thanks again!!!Amy

piecedbycherie

Jan 16, 2016

Lynn's job is to sell cars, we came to buy/lease a car and we did. We were leasing a CX5 and were looking at leasing another CX5, we had a list of items we wanted the new car to have and the 2016 had almost all of those items, we came in knowing what we wanted in a car. I like this car a lot and recommend anyone looking for a small SUV to check out the 2016 Mazda CX5.

Cris2233

Jan 13, 2016

Although our family ultimately decided to go with the purchase of another car, I would highly recommend checking out Mazda of Gladstone. Alex was courteous and professional, he took the time to explain in detail the car and answered all our questions. The rest of the staff was great too. Great customer service. If you are in the market for a Mazda, I recommend stoping by.

Erinrenee

Jan 11, 2016

Great and friendly workers and emileigh was great! Super sweet and really there to help with whatever you need. I definitely would buy another car from her.

Paul B

Jan 11, 2016

I got myself a Mazda 6 from this dealership and it was a great experience. The salesman wasn't pushy, took me for a nice test drive where I got a chance to really feel the car, provided a lot of useful information and routed me to a really good deal on one of Mazdas. I had to take the car to check on the tpms sensor when there was a sudden climate change and that was also a great experience.

G&M of North Plains

Jan 10, 2016

Emilieigh was a great sales person. She listened, she was respectful, knowledgable andcourteous. We loved the sales manager's pink shirt!!!!!Great experience for us

Manual CX5 Mike

Jan 8, 2016

I despise purchasing cars and this experience was actually enjoyable. I am was in and out with my car in under two hours.Lynn went above and beyond to make sure everything went smoothly. Thanks Lynn.

bob312015

Jan 7, 2016

The purchase of our new car began when I emailed Mazda of Gladstone to enquire for an online price quote for a CX-3. Kat Klagas replied with an enthusiastic email that contained both a price quote and her commitment to do whatever was necessary to gain our business. This email began a day-long negotiation process. After agreeing to a deal we drove to Gladstone to finalized the paperwork, and drove home that night with our new vehicle. Mazda of Gladstone made the negotiation and purchase process painless.

Fryer5

Jan 6, 2016

Thanks for Lynn and her support while we navigated the purchase of our new Mazda 6. We highly recommend Lynn for her fantastic customer service and the extra help she gave us with learning the bells and whistles of our new car. She stayed late and came in early just to match our availability . Thank you Lynn, we appreciate the time you took to make us feel like valued customers.

Ajay S

Jan 5, 2016

My wife and I had an awesome experience while purchasing our Mazda CX-5 GT at Gladstone. I first spoke with Lynn on the phone to schedule the visit. She was very welcoming and sent me a follow-up email shortly after, with directions to the showroom since the main office building has been shutdown for remodeling. So our interaction with Gladstone started on a very positive note.We got there an hour early and Lynn was busy with another customer. So we mostly dealt with Alex while buying the car. We had zeroed in on the CX-5 due to its impressive features and had already test driven the car once. I wanted to drive the car once in the dark and compare the regular lights with the auto-leveling LED headlamps (available as a part of the tech package). Alex was very welcoming. It was freezing outside, so he asked us to stay inside while he pulled up a Touring base model and a Touring model with the Tech package near the makeshift office. He turned on the heater for the cars and warmed them up while we were waiting in the office. While test driving the cars he routed us once through the interstate and once through a dark inner road to get a feel of both the roads and also to be able to compare the respective headlamps. He also explained all the features in detail. Later my wife test drove the grand touring model; all of this was even before we had expressed any interest in buying the car on the same day. I am not sure if anyone else would be so welcoming!After we decided to buy the CX-5 GT the negotiation process with Alex was very smooth. We ultimately bought the car at a price we were very happy with. We were treating this as a long term investment, so we bought the maintenance package and the extended warranty on the car. Our interaction with Vic at the end to finalize the financial details was also very positive. I have only positive things to say about Alex, Lynn and Vic. My wife had recently bought a Honda and she said her experience there does not even compare to the experience we had at Gladstone.Thanks Gladstone for making this experience wonderful! I am definitely recommending you to my friends.

BenAugust

Jan 5, 2016

I had a GREAT experience at Gladstone, and am currently recommending their services to my friends and associates. I'm not sure if its a Gladstone policy to traditionally use multiple Sales Associates to help their customers, or if my scenario was abnormal, but I really enjoyed it. I talked at length with a number of different members of the Gladstone staff, and it was a great opportunity to explain to each member what I specifically wanted in a Mazda. During this time, each explanation helped me to narrow down and filter out what was absolutely necessary, what was optional, and what I really didn't need. In the end, I got exactly what I wanted, at rates that I believe are very affordable. The 2015 i3 GT the they helped me get is AMAZING, and the fact that it is a Certified used Mazda is absolute peace of mind. The team there was very friendly, and they were confident in their products, their knowledge, and their ability to help me 100%. After this wonderful experience, there's a great chance that when this car is paid off, that I'll be back to look at the certified/used Mazda SUVs (CX series, or perhaps whatever is newer, in a couple years!). The best feeling is waking up the next few days, and having zero "Buyers Remorse" as I have had in the past. This car-buying experience has exceeded my previous experiences, by many orders of magnitude. Thanks Gladstone! You rock!

queenvwbug64

Jan 4, 2016

Although I ultimately did not purchase a new vehicle with them, I would highly recommend checking out Mazda of Gladstone. Both Bob and Alex took time to get to know my family and needs. They explained in detail the car I was interested in and Alex even helped install my carseat when we took a test drive. They are honest and courteous and the follow up was stellar. Great customer service. I ended up purchasing a different brand vehicle (met my budget more comfortably), but if you are in the market for a Mazda, definitely stop here!

elizabeth1012

Jan 2, 2016

I decided it was time to trade in my car and get something new(er), took a trip down to Mazda of Gladstone to meet with Kat Klages. I was a little weary about the thought of going through another car purchase, but decided to go for it. Kat made me feel so welcomed and excited about purchasing a car. I was looking to buy a pre-owned car, but Kat definitely lead me in the right direction and completely sold me on a new 2016 Mazda3. She helped answer all my questions, thoroughly explaining everything, she sat with me for about 4 hours. She was so attentive and she honestly cared about my best interest. I'm so happy that I chose Mazda of Gladstone and especially that I had the pleasure of dealing with Kat! I won't be going anywhere else.

VAUGHN.DANIEL

Jan 2, 2016

Shawn in the service department was super helpful, fixed our problem quickly and got us on our way. We actually called another dealer first but they were not so helpful.

Kellsny1

Jan 2, 2016

This was honestly the best car buying experience I have ever had! So easy, no pressure,and I am extremely happy with my car. I highly recommend this dealership and salesman!

Runnergirl

Jan 2, 2016

I solicited bids through Edmunds, and got responses from 3 local dealers. All three contacted me immediately, but only one - Gladstone - provided everything I needed to make my new car purchase. Emileigh Coen, Lynn Sanchez and Charity all were great to work with on a very busy New Year's Eve. Thank you for all of your hard work and I love my new CX-5.

CX-5mazda

Dec 28, 2015

My sales person was Lynn and she did an amazing job making sure that I had a very satisfying personal experience. She made it seem more like I was buying a car from a friend then a stranger. The service department is very knowledgable and friendly and made sure that I was taken care of for added features. I highly recommend doing business with Lynn and her whole sales team!

GV

Dec 20, 2015

After having walked out of another dealership due to "outdated" sales practices, I found Emileigh and the rest of the Gladstone staff very easy to work with and reached a deal quickly on the vehicle (2016 CX-5) that I was after. Emileigh dealt with the details quickly and thoroughly. She was very helpful throughout the transaction. Emileigh and the staff earned my business and would happily recommend them.

lamaestraG

Dec 17, 2015

Alex was great to work with. He was extremely knowledgeable about the vehicle but not in a cocky way. He was kind and willing to help us get exactly what we wanted. We shopped around a lot and Alex was totally different than many pushy, hard selling dealers that we had worked with. He had a calm presence about him that made the experience a pleasant one. We would definitely recommend working with Alex and his team!

Darcy Family

Dec 15, 2015

My wife had a phone conversation with Alex about trading in our used Mazda 3 for a new one. Alex invited us to come and see Mazda of Gladstone's selection and to hear about their dealership and their available service options. The day we were able to come in was Alex's day off, but he came in to meet us anyway. Alex was a gentleman and perfect salesman: no pressure; expertise in knowing Mazda vehicles inside and out; open to all questions; and clearly caring about his customers. We left with a great deal and a great new car. The whole time, Alex ensured that all of our questions were answered and that we were treated with the upmost respect as customers.The day we purchased our new Mazda 3 was a day when we were rushed for time. Alex had us come back to Mazda of Gladstone so that he could clearly explain all the features of our new Mazda 3. He had already completed his transaction with us, but he still made time to explain the vehicle's features. In short, this is the kind of salesman car buyers want and we will be back to Mazda of Gladstone in the future. All in all, a very positive experience with the dealership, their finance department, and, most specifically with Alex Parra. Darcy Family

Mateo

Dec 13, 2015

Emileigh Coen did an excellent job of providing prompt and accurate information. She made trading in and leasing a new Mazda 3 a pleasant experience!

Madelened

Dec 11, 2015

My purchase at Gladstone Mazda went very smoothly. Everyone was very professional and friendly. Overall was a very good experience. Love my Mazda and Lynn was great!

NewMazda16

Dec 9, 2015

I just recently purchased a new vehicle from Mazda of Gladstone and it was one of the best, most positive experiences that I've had. The team of Manny, Arturo, Chad, Chris & Charity made this transaction painless. They were so kind, patient, & friendly which was surprising due to the experiences that I've had with other dealerships who tried to bully me into buying a car through them. I would recommend them whole heartedly because of how well they treated me. Plus, I absolutely LOVE my new car & when I left the dealership with my car they told me that if I had any questions that I could email them anytime! I really appreciate that because they still want me to be completely happy with my purchase even after I left the lot. If I ever need to get another car I will definitely come back to them! Thanks everyone, you've made me one happy Mazda owner!

ZTU

Nov 30, 2015

I almost bought my new CX-5 from another dealership, but Charity, Lynn, and the sales team at Gladstone worked with me to reach an amazing price. They were responsive and helped me navigate some obstacles as an active duty military member. They were upfront, honest, and clearly operated with a high level of integrity which I really appreciated. Thanks for the great car, and great experience Mazda of Gladstone!

JM

Nov 28, 2015

I actually purchased my Mazda at a different dealership, but was looking for some place closer to home to take my car for standard maintenance and/or repair. Mazda of Gladstone is currently the go-to place for awesome and thorough mechanical service, not to mention Avalon Harris is a rare exception in the customer service business. She is a genuinely kind and caring person who makes you feel good about spending your hard-earned $$$ for whatever is necessary to keep your car in tip-top running condition. The great thing about this dealership's service department is they never try to sell you something you don't need or want, unless it's recommended on your vehicle's maintenance service schedule. Good quality factory parts, courteous and caring customer service, and professional mechanical expertise make it worth-while to continue bringing my Mazda6 to this particular shop.

Ron S

Nov 26, 2015

We have purchased 2 new Mazda's from Gladstone. Bob Greig in new car sales has been there for a long time. He is very knowledgeable and a good guy. He has a great memory and if you have any questions, he is the guy you want to chat with.

Stefano14

Nov 25, 2015

Buying/leasing a car is always going to be daunting. No matter what, you will get to the point where you have to discuss price and it can be intimidating. But the people at Mazda of Gladstone were very approachable and made it a better experience. Emileigh Coen assisted me throughout the whole purchasing process and she was friendly, professional, and down to earth. Never I felt as I was being pushed toward accepting a deal. She was very patient and even came in to work on her off day to help me finalize the sale. Even then she was very nice and laid back. Overall, I was treated extremely well from beginning to end which made my experience better than most I have had in the past.

tleibfried

Nov 25, 2015

I contacted Mazda of Gladstone through their website inquiring about a new Mazda CX-9. Lynn called me within 15 minutes of my inquiry. They had the car I wanted in stock and I offered her the price I was willing to pay . She accepted my offer and had everything ready for me to sign when I got there. It was a great experience. Lynn was very professional and friendly. I would definitely recommend Lynn and Gladstone of Mazda to anyone.

fbanaag

Nov 22, 2015

Wonderful place to get your car. Honest, no bull. Emileigh and Manny were awesome. The finance guy was very helpful, and the person who did our contract was great.

Beckhome55

Nov 21, 2015

Emileigh rocks! Made sure I got what I wanted a great car at a good price. The gas and go add on is worth it

ca

Nov 18, 2015

Carmen was so professional and very knowledgeable about all Mazda's. One of the best sales representatives that I have purchased a car from. I would recommend her to anyone.

Steve and Dee

Nov 17, 2015

We had earlier in the year purchased a 2016 Mazda CX-5 from another large local dealer. However, we found that we also needed a smaller car. We were so impressed with our CX-5 that we didn't even consider any other brand. Although we have always driven Toyota's, we had decided to shop around and review what the current literature says. We were so impressed with what we read about the Mazda 3 but we wanted to see what another dealer had to offer so we drove out to Gladstone, where we met Emileigh Coen. She was just so enthusiastic about Mazdas and presented herself so well, that we were able to close our purchase in just a couple hours and drive the car home. We felt the price to be very fair, with each component of the cost clearly explained to us.Needless to say, we would highly recommend Gladstone, and particularly Emileigh, to anyone looking for great service and a great car. Steve & Dee Johnson

happybuyer

Nov 17, 2015

By the time I came to Mazda of Gladstone, based on all the reviews I read, I had already concluded that I would purchase a Mazda. So I did not need to be "sold". I had not decided on the sedan or hatchback but after test driving and for the price difference I decided on the sedan. Throughout the experience I found that working with Lynn took all the angst out of purchasing a car. She was informative and delightful. She followed up without being annoying. When I called her the next day to confirm my purchase, by the time of our appointment she had all the paper work ready and by the time I finished car was detailed and ready to go.The finance people were professional and while they offered several add ons for options and service/maintenance did not continue to push purchasing the additional options when I declined. I was able to get an acceptable interest rate. After I made my decision it took about an hour to finalize the sale and financing. Love my new red Mazda!

im3606

Nov 16, 2015

Lynn was very friendly and heard my needs for the most part. My only gripe with the sales department is that I said upfront that I didn't want any of the 'dealer extras' and I was hit with them left and right. When my pricing was brought to me it had all of these add-ons built in and I had to ask twice to get them taken off. My financing also took over an hour-and-a-half to process (after I'd been there for an hour already), and during that time, they tried to sell me on another extra I didn't want, and had explicitly told them I wasn't going to buy. I mean, I get they have to do that stuff sometimes, but I could've been in and out in an hour and it could've been a really simple sale, but they dragged it out for 3.5 hours total. With that said, the 'closer' they brought in to negotiate didn't push back too hard on my price, gave me a decent interest rate with some negotiating, and the car came with protective film on the door edges and handle indents. The other big positive is the service department. I wasn't able to do a very comprehensive walk-around of the vehicle when I bought it because of the weather, but once the sky cleared, I noticed a couple of rather large scratches on the hood and fender (most likely from the port or the lot). I brought the car in, and they sent me down to a body shop down the street where they wet-sanded and polished out the scratches free of charge.

Tony

Nov 16, 2015

I just bought a new car at Mazda of Gladstone. Due to family issues, the process took several months to accomplish. Throughout the process Manny and Charity were knowledgeable, professional, and more than helpful. In the days leading up to today's purchase I dealt with Arturo, and he was great. Professional, patient, and a joy to work with. Even during our price negotiations, the atmosphere was friendly and low key. I just bought a great car, and had a great time doing it.

cotoews

Nov 15, 2015

Im struggling significantly to come up with anything negative to say about Emileigh. I was looking at pre-owned cars, so I wanted to do my research to make sure I knew everything that was available in Portland before buying. Emileigh was respectful of that, but was still able to perform timely and non-pushy follow-ups, which is a customer-service art-form in and of itself.I went to the Mazda Gladstone three times over the six days I was shopping, and Emileigh was always cheerful and fun to work with- yet also patient, professional, resourceful, and willing to find out answers to any of my asinine questions. Car salesmen/women are typically pros at making you feel dumb for asking silly questions- or like youre insulting them if you start negotiating anything. None of that happened with Emileigh- she was terrific about explaining why certain things could or couldnt be done and even better at finding ways to work with me and give me reasonable options.All of this said, the most positive thing I can say about working with Emileigh is that it never felt like I was fighting her. We were always on the same page, and even when we were negotiating price at the end, it felt like we were partnering together to get the deal done in a way that worked for both of us. Im not sure if I can adequately express how significantly and how positively that impacts the car purchase. During the week I was shopping, I worked with multiple salesmen around town that were great to work with up until the part that you start nailing down numbers, and then it got uncomfortable. It was you versus them. On the other end of the spectrum, Emileigh was in my corner the entire time. What a way to differentiate herself.David was pretty terrific to work with as well. I spent most of my time with Emileigh, but David touched base with me every time I was in to make sure I was comfortable with how things were going. Where David differentiated himself was even after the deal was done, he was still doing anything he could to ensure that I left their lot with a good taste in my mouth.Only reason I marked Price as 4 stars is that I wish (in retrospect) I would have asked more questions on one of the fees, but that was minor and my own fault for not being assertive. All in all, I would repeat this car buying experience in a heartbeat.

chetliew

Nov 9, 2015

I worked with Lynn Sanchez via email when we were shopping for a new car over the internet. I live in Central Oregon and we only have one franchise for each manufacture over here. I contacted every Mazda dealer in the state and in Vancouver, WA for quotes. Lynn worked the hardest to try to get me into a new Mazda by far. There were a couple other dealers who provided the information but never with as big a smile as Lynn (where I could tell it was coming through even in email and phone messages/conversations). To get the best deal you are always going to have to do your homework. The state of car buying now allows you to shop and compare from your home. I think Gladstone's pricing matches any other PDX dealer if you get your ducks in a row. It's Lynn's customer service that would have been the edge for me if we ended up purchasing a Mazda. We selected another vehicle in the end that better fit our needs.

rrickey

Nov 9, 2015

I met Alex Parra over a year ago and he is a great you man. He is friendly and he listened to my concerns. I never felt any pressure to buy. Alex is an asset to Mazda of Gladstone. For service I worked with Avalon Harris. The same goes for her. Avalon knows how to communicate well. She will make you feel at ease when you see her for any service needs.

LB449

Nov 7, 2015

My wife and I knew what we were looking for and had been to several other dealerships before going to Gladstone Mazda. We were looking for a CX 9 and had an older SUV to trade in. In about 3 hours we had the car we wanted at a price that worked for us and a reasonable trade in value for our SUV. Thank-You for listening to what we needed, being receptive and working with us to make this one of the best car buying experiences we've had. Skip going to other dealerships and head to Gladstone Mazda and ask for Emileigh you won't be disappointed.

tandersen94

Nov 7, 2015

I couldn't ask for any more from a car buying experience with Mazda of Gladstone. I had initially started at another Mazda dealer (Herzog-Meier) after deciding to buy a Mazda 3 5 door manual. They were the closest dealer with the car I wanted in stock. I drove the car and loved it. The dealer had misinformed me over the that they would accept both a motorcycle and a car as trade ins toward a new car. Upon negotiation they said they wouldn't accept a motorcycle at all. Then attempted to tell me that their bank (Chase) would only allow 15% interest and 3000 down. This was false because I had contacted chase and was approved for a specific amount at less than half of that rate with 0 down. We quickly left and set on going to another dealership the following day. My experience at Herzog-Meier was 1/5..... Alex and Mazda of Gladstone had a much better attitude, They accepted both trades at a very reasonable price and they gave me my desired interest rate and down payment. Here is the catch, when they tried to get the car we wanted from Herzog-Meier as a dealer trade, they claimed the car was pre-sold for 2 weeks, which wasn't true because we were able to buy it less than 24 hours prior. This small hiccup didn't bother Alex at Gladstone Mazda though, he quickly located one that was just arriving at the port and assigned me a luxurious loaner for the next couple days until my new car arrived. As long as Mazda of Gladstone stays around, I will never have to search for a trustworthy car dealer again.

Nurse

Nov 5, 2015

We went in to Mazda of Gladstone not quite knowing exactly what car we were interested in. We met Alex and had a very low key experience after that. He was so easy to talk to and made us feel like there was no pressure. He made sure to answer our questions and helped us make an informed decision on which car we wanted. The test drives felt like we were just driving and chatting with a friend. After our purchase, Alex was great about checking in to make sure we were happy and make sure all questions were answered. We love our Mazda 3 and will certainly return to Alex down the road when we are ready to buy again.

Heather M

Nov 4, 2015

It was a dark and stormy Halloween eve.....the winds were blowing....the rain pouring down flooding parts of the city......There she was like a bright star with her warm friendly smile and surprisingly in costume. Lynn made the experience fun even though we all were drenched by the end of the night. This is my second purchase from Mazda of Gladstone with Lynn as my salesperson. She is great to work with!!!! Low pressure sales at its finest. She takes the time to explain the vehicle features and compares them with your expectations.....down to the color options. I thought I wanted another charcoal gray vehicle when in fact side by side the Silver was more appealing. I love my new CX-5!!!! Beautiful car and fun to drive! I would recommend Lynn to anyone considering a new or used vehicle. Heather M.

qparonda

Nov 4, 2015

It was my first time buying a new car and as soon as I got to the dealership Alex was polite, friendly and very helpful. He broke everything down so it was easy to understand. He helped me find the right car that best suited my needs and that gave me the most value for my money. He is very knowledgable and will work with you to get what you need. I definitely recommend him if you're looking to buy a new car. I'm loving my 2016 Mazda 3. Thank you Alex! :)

amandacan

Nov 4, 2015

I had a very positive experience working with Alex at Mazda of Gladstone. He was friendly, polite and extremely helpful with everything, and made things as easy as possible for me. Greatly appreciated, especially as a young, first-time buyer. Thank you, Alex!

Tennislover19

Nov 3, 2015

He is by far the best dealer out there. He helped me pick out my car and I love it:) He had a lot of knowledge about Cars and what the customer might like. I recommend him to anyone who wants to have the best experience buying a car. Good job Alex! Keep up the good work!

Rlf2370

Nov 3, 2015

The entire dealership went above and beyond to make this happen! Thank you forMaking the painful business of car buying not! I wouldRecommend this dealership and Lynn to evryone!

zfrasier

Nov 3, 2015

Buying a car is never a "walk in, walk out" ordeal, but my experience at Mazda of Gladstone was a relatively easy experience. My boyfriend and I had visited several other dealers looking for a reliable hatchback in our price range, and decided upon a 2016 Mazda 3 with a manual. We had been pre approved through Chase for a loan for a car, but the dealership did not have the car we wanted in stock. They found one at another dealership who refused to sell it to them, but then located one at the port that had recently been unloaded from the ship. Though we didn't get to drive our new car home that day(they had to transport it) they did everything else. Our sales rep(Alex) was very helpful and helped us negotiate a price to stay within our budget and our loan limit, and worked everything out. We traded in two financed vehicles, a car and a newer motorcycle (which they were more than happy to take in for trade!)They gave us a loaner car until we get our actual car within a few days.Very pleased with my experience. I also recommend Toyota of Gladstone, as they are owned by the same person, and I had a good experience while car shopping there.

Olympia

Oct 27, 2015

The people at the dealership were very friendly and knowledgeable. Everything was done in a very timely fashion. The car was delivered very clean. I especially liked the finance department, even though they provided the different services available they were not pushy about the purchase of them.

mypet

Oct 25, 2015

My husband & I had a great experience at Mazda of Gladstone. Lynn Sanchez & Arturo Venegas were great from beginning to end. We came out with our new 2016 Mazda 3! Highly recommend them!

j24rrg

Oct 22, 2015

I had been looking for a used CX-5 online and spotted the one they had. It looked perfect but was a higher trim level than I had been wanting. But the mileage was low so I emailed the dealer. Lynn contacted me back right away. I told her I wasn't available by phone so she emailed me several pictures and even a video of the interior and exterior which was really helpful. We made an appointment for the following day. She told us she would not be in but put us in touch with her partner Bob. He met us when we arrived and took us on a fabulous test drive through some gorgeous countryside that allowed us to really put the vehicle to the test. Lynn followed up with us by phone when she got back in the office a few days later to make sure it all went smoothly. All in all, a great experience.

bruno

Oct 22, 2015

All the crew was helpful, friendly and very professional. Bob Greig took me out on what must be the best Test Drive of all time. Can't miss on that.

ATB349

Oct 21, 2015

Very appreciative of the "no pressure to buy" approach of Kat Klages; she showed us several model and explained each. Walked out with New Mazda3.

Dani

Oct 20, 2015

When I showed up at Mazda of Gladstone, I was greeted promptly by Alex. Of course, every salesperson is "friendly," but I particularly appreciated Alex's balance of professionalism and authenticity. He was easy to relate to and to communicate with, and I felt like he wanted to find the best fit for my needs rather than push his personal agenda. It's difficult for me to make and receive phone calls because I work in retail, so manager Charity was more than happy to answer my questions via email. I appreciated her responsiveness and "down-to-earthness." Unlike some other dealerships I've communicated with via email, she didn't seem annoyed or put off that I wanted to communicate primarily via email. This is important, especially as more and more people will want to communicate this way. I don't understand why more dealers don't understand this and instead act exasperated when I return their phone call with an email (especially after I'd told them I couldn't take phone calls). Charity never seemed put out to communicate over email. She was patient and responsive and answered all my questions without passing me off to someone else or waiting a full day to reply, etc. I never had to send a followup email to make sure she received my email, because she always replied in a timely way. Alex was happy to communicate by text, which was also helpful. He followed up with me in just the right amount--checking in periodically but not calling and texting every single day. Ultimately, I didn't buy a car from this dealership because I ended up going with a different make of car altogether, but Alex and Charity spent a lot of time with me and always provided great service. I'd recommend them to anyone looking for a Mazda in town. I've communicated with the Mazda dealerships in Northeast Portland and in Vancouver WA and they were not as responsive and easy to communicate with as Charity and Alex at Gladstone. Having lived on the east coast, I'm pretty particular when it comes to service and have high standards--especially relative to the norm in Oregon. It's not often that I write a review, especially a positive one, so the fact that I took the time to do so for Charity and Alex speaks highly of their great service. Thank you.

gkbowen35

Oct 19, 2015

Sunday Oct. 18, we met with Lynn Sanchez and she was fun, she explained all the new features about the Mazda 6 Grand Touring model. The test ride was great, she had a fun route for showcasing the Mazda's handling. She answered all of our questions and when she another appointment she introduced us to Bob who went with us on another test drive of another car.My wife and I would recommend them to future customers. The overall experience with them was fantastic, when we are ready to purchase it will be through Lynn Sanchez at Mazda of Gladstone.

wazntme

Oct 19, 2015

The folks at this dealership proved to be the easiest and most fun group to deal with that I've had the pleasure to meet with since moving to Oregon. Bob G. smoothly provided the exact amount of time I needed to familiarize myself with the CX3 prior to my decision to purchase; Chris whisked us through all the paperwork, and Dave wove a much appreciated level of levity during the whole experience. Happy with our car and happy with Gladstone Mazda.

Isaiah96

Oct 17, 2015

As a first time buyer I was completely unsure about what to expect, but I'm glad I started here. The representative I spoke with walked me through the entire process, answered my questions, and did everything she could to make my first buying experience smooth. I wasn't pressured in anyway shape or form to purchase anything other than what I was interested in. The entire time it felt like I was just having a nice conservation with someone who was interested to hear what I had to say. A great first buying experience, and I will for sure plan on returning to this location in the future.

mandm

Oct 15, 2015

We stopped by the dealership to check out a car for our mom, and didn't want to be pressured into a sales talk. We were impressed with Emileigh's personality and style enough that we came back a few weeks later to look at a car for us! Emileigh was a delight to work with, and made the car buying experience both fun and easy.

famof5

Oct 14, 2015

Our family visited Lynn after initiating a phone call regarding interest in a Mazda3. We had a very specific goal in mind regarding our trade in, car to purchase and payment per month. Lynn (and Chad) worked hard and had to think out of the box to get us to where we needed to be. The care we ended up with has left our family of five feeling very pleased. Now we have a car that can get our entire family to where we need to be at a monthly cost we can happily afford, and with fantastic gas mileage. Thank you Lynn for making us feel like individuals that you cared about and not just another sale! You and your team are fantastic!

KristaS

Oct 11, 2015

I recently visited the Gladstone location with hopes and dreams of owning my first car. Prior to my visit, I was having trouble getting a loan with the bank and didn't have much in my pocket. I was worried I would be laughed out of the building but Bob Greig and the team believed in me and made it work! Bob was super informative, he didn't make me feel silly for asking all my questions. All in all he is such a genuine guy. I'm more than happy with my choice in the car and where I got it from, Thank you guys!

zhemel

Oct 9, 2015

Our family needed a bigger car and the CX-5 was a great choice.Drove in after work and traded my car for a brand new CX-5 and Lynn helped me through every step.She is very easy going and makes you feel comfortable during the car buying experience.

terr_bear

Oct 6, 2015

This was by far the best car buying experience I have had. The atmosphere was positive and professional. All the staff was friendly and helpful. Emileigh was not only knowledgeable but an absolute pleasure to work with. She and David made sure all our questions were answered and we got what we wanted at the best price. I would absolutely recommend not only the dealership but both Emileigh and David! They were a great team.

davey267

Sep 26, 2015

We decided to look at the new Mazdas with the idea of buying though the internet sales. We received an immediate response from Manny at Mazda of Gladstone. Manny was consistent in providing information via the Web, then was even more helpful in person. Many thanks Manny.

esotericeric

Sep 19, 2015

No pressure, incredibly knowledgeable staff, made deal work on new car and trade-in. Delivery instructions were really helpful. I would highly recommend them to friends.

Pam

Sep 19, 2015

Alex was super. No pressure, but he impressed us with his knowledge of the Mazda CX-5. Test driving is so important and he put us behind the wheel right away.

jim,0792

Sep 18, 2015

We just leased a CX-5 from Mazda of Gladstone and it was a very easy and no stress experience. Our sales person, Alex Parra, was friendly, informed and an overall great young man. The dealership manager and the financial guy were great as well - no strong arming or pushiness. I think that we will be back in three years to buy or lease again. Jim Lewis

2brothersNY

Sep 10, 2015

I went through Costco Autosave Program. Lynn was able to get the car I wanted close to the price I wanted to pay. I just wanted to purchase the cargo tray and cover for the Mazda Sport CX -5. When she asked me about purchasing 1 package, I said no and she then did not ask about any other packages. Price was fair from my research and they are pet friendly and not pushy. Drove from Salem where I felt the dealership was pushy and inappropriate. If you want a car at a fair price and not having packages pushed on you, go to Mazda of Gladstone and ask for Lynn.

HPLewis

Sep 9, 2015

We recently purchased a CX-5 from Mazda of Gladstone. Our search started online with Manny helping us (with backup from David and Charity). Manny also helped us with our first test drive. After we had refined our search down to two vehicles over the next week, Emileigh did a fantastic job with another test drive. Once we decided on the CX-5, Carmen went above and beyond with walking us through the lot to find just the right vehicle at the right price, walking us through the paperwork, and getting out the door with our new purchase. The entire Mazda Gladstone family worked together along the way to make sure we got what we needed. While various options and services were presented, there was no heavy-handed pressure to choose any particular option or add-on, and we did add a service contract. As someone else noted, the building is showing its age, but that doesn't stop them from doing a good job. We'll keep our fingers crossed for everyone at the dealership in regard to their new facility.

S. Millsap

Sep 4, 2015

I had a great experience at Mazda of Gladstone! I worked with Lynn and she was so helpful and patient! Previous car buying experiences have not been so great, I have felt scammed and left with many unanswered questions. At Mazda of Gladstone, Lynn went over everything in great detail and I truly felt she had my best interest in mind. The finance department worked hard to find me the best deal and payment that worked for my budget. This was the best car buying experience that I have had and I will definitely be going back in the future!

Charlie

Aug 29, 2015

Manny is the man! He was very responsive and knowledgeable. We exchanged emails for a couple of days and agreed upon a price before I arrived, making the whole process easier. He then took the time to educate me on all the features of the car. Tom in finance was very helpful as well. I would recommend this dealership.

Marywil2000

Aug 28, 2015

My daughter is a soon to be new mom. We went to several dealerships and felt pressure to purchase a car that was not right. Upon entering Gladstone Mazda, Jason greeted us, he was knowledgable, pressure free and made the experience fun! I will go back!

billmcg

Aug 26, 2015

Easy, fast, low pressure sale. Was dreading the experience like everybody else, but it was painless, friendly and quick. Both Lynn and Charity did a great job to get me exactly the car I wanted at the terms I wanted, and they did it in less than a day.

Debilyn

Aug 24, 2015

My internet search for a 2016 Mazda Miata put me in touch with sales people from several dealerships. Lynn, at Mazda of Gladstone, was the only one who told me, upfront, that all of the stores were adding a "market value adjustment." of $5,000 to the MSRP, and that it could take 120 days before I had the car! The Market Value Adjustment put a 2016 Miata out of my price range, but I went online and searched Lynn's inventory for a used Miata. When I went in to buy the 2009 MX-5 that was on the lot at Mazda of Gladstone, Lynn, and her colleague, David, were honest, respectful, and enthusiastic about my purchase. When I get ready to trade up to a new Miata, I will take my business back to Lynn!

atad33

Aug 22, 2015

Bob could not have been more kind, attentive, and thorough in the sale of a Mazda 3 I got from him. Could not have been more happy with the buying experience. Wouldn't recommend any other dealer, great buying experience. Chad, Alex and Charity are also awesome. Never had a better car dealership experience!

D Pratt

Aug 17, 2015

Lynn Sanchez was the person that handled my transaction. She was very knowledgable and helpful. She was very easy to deal with. She answered all my questions on line and kept me informed on every question I had. When I went to purchase the car I had in mind she was very attentive and made sure I understood everything that was included with my purchase.She made sure I understood all the special features and how to use them. In my opinion she went far beyond what was required to make me comfortable and informed. I would definitely recommend Lynn if ever asked for a reference for buying a car. The whole dealership was very customer oriented.Financing and upper management all very helpful. If I were to purchase another vehicle I will return..

Amanda Britton

Aug 16, 2015

I dealt with Lynn and she was awesome, she made my experience more comfortable and she didn't try to push me into something that didn't interest me, at the end she helped me be able to drive my new car home that night . Lynn had them park my car in the showroom and put a big red bow on to and we took pictures then I got to drive it out of the showroom it was exciting She is very good at her job an I would recommend my friends to Mazda of Gladstone. Thank you everyone at Mazda of Gladstone Amanda Britton

zoomzoom

Aug 15, 2015

I had a specific car in mind when I contacted the dealership and they found it at a "sister store" when it was not on their lot. They were responsive and did not try to talk me into a car I did not want. Prompt service and being flexible with their schedule was also helpful. Lynn was friendly, informative, and personable. She wanted me to understand how specific features worked before I drove off the lot with my new car. She followed up with a check in after I purchased the car. If I had a friend who wanted a new Mazda, I would recommend that they contact Lynn at Gladstone.

Matt S

Aug 4, 2015

Manny was awesome! Super professional, super responsive. Very knowledgeable and willing to compete with other dealerships to get our business! We got the car we wanted in the color we wanted and at the price we wanted. The price and terms were just as we had agreed over the internet and on the phone. Plus, they got us an even better rate on financing than one of their larger competitors said they could get us...1.3% lower in rate. Really enjoyed this experience and kudos to Manny and Mazda of Gladstone for a job well done! I'll be happy to refer anyone I know looking for a Mazda to them without any hesitation. Nice work folks and thank you so much for making this an easy transaction; we really appreciated it!

kikiwonder29

Aug 2, 2015

This is the 2nd vehicle that I have purchased from Mazda Gladstone and both times I worked with Bob Greig and him and his sales team always go above and beyond to meet your expectations work with you to make the best fit for you and your pocket book. They have earned a lifetime customer in me and I recommend them to all that I know. Exceptional service, enthusiastic and overall amazing!

EthanBrown

Aug 1, 2015

It's my first car purchase in 15 years -- I've been happily doing my part for the environment in pedestrian-friendly Portland -- and I couldn't have asked for a better salesperson than Bob Grieg. He was friendly, knowledgeable, and inspired trust. He had a great loop in in his back pocket for the test drive, and was able to answer all of my questions. When I wanted to browse the available models on the lot, he let me do so without hovering or trying to sell anything. All in all, a great experience.The dealership building itself is a little dingy, but Bob tells me they're renovating next year, which will be welcome. The one frustration in the experience was the time it took to have my car detailed before I could drive off the lot -- I had been there all afternoon, and I was ready to go! Certainly not Bob's fault, but perhaps a little more attention to the post-sale process would be good.Everyone I dealt with was polite and friendly, and there was a minimum of high-pressure salesmanship. Highly recommended.

Zandarvwas

Aug 1, 2015

If you're in the market for a vehicle, go see Lynn Sanchez at Gladstone Mazda!! She's so enthusiastic, warm, and inviting!! SHE is the reason I even bothered to go in and look! Her demeanor and professionalism showed through the phone!! I had gone somewhere else for comparison shopping. I wanted to buy from her anyway. We'd already spent a few hours together looking at various vehicles. She ALWAYS ASKED what I wanted, my wants and needs were her priority. Great woman, great spirit!! Give Lynn a call or text 503.706.9279

alexandra16

Jul 29, 2015

Leased a new 2016 Mazda 6. Everything about the Mazda was explained extremely thoroughly, leaving us with no questions when we left the dealership. Everything was clear, concise, and no time was wasted.

kcooke

Jul 29, 2015

I had been researching the Mazda CX5 for years and had compared the vehicle to 5+ other competitors. This car had the combined interior/exterior that I was looking for as well as the safety/reliability reviews at a fair price. It had been 10 years since purchasing a new vehicle so I knew what I wanted and I did my homework. I went through the Costco program as I do not like to haggle. I'm still not sure if I got the best deal but I probably saved hours of time negotiating the price so I would do it again. Costco sent me to Gladstone Mazda. They reached out to me immediately following my inquiry. The dealership had an extensive inventory with every color combination imaginable. I was disappointed that none of the vehicles come with a light interior, the only option is all black or black with parchment (light) seats which looks a little funky but I just didn't want an all black interior vehicle. Julio was the sales rep that worked with us. He knew the vehicle and he took his time with all of the questions that I asked. We took a long test drive to test out the features and he was very relatable. I hate the pushy sales routine and it was refreshing to not have that happen during the test drive. The only time I felt pushed was once we began the paperwork process and some of the up-selling began with the protective coat, etc. What would have been an excellent review fell to above average. In the end the dealership found the exact car I had asked for and they had it sent to the dealership. Financing was typical, the first offer was way to high. I had to state exactly what I was willing to finance and how I was going to do it and then they came right back and did so. The extended warranty process was also typical as the quotes continue to be put in front of me based on the monthly payment. I repeatedly asked what the total price was so that I could determine if it was worth my money. They also had no paperwork that I could take away with me outlining the extended warranty options and stated it would come in the mail (after the fact). It would be a huge improvement it they could at least provide a high level hand out of each plan. The vehicle was ready with the add on features a head of schedule which was great. Manny worked with us when we picked up the vehicle and he was very personable and knowledgeable. He walked through the warranty, the manuals and he sat in the car with us and provided a detailed demonstration of all the bells and whistles (he also set up my phones on bluetooth). If I were buying another vehicle I would go to Gladstone Mazda again. I would be happy to work with either Julio or Manny. I've yet to work with the service department but at the time of sale they did do an introduction to the service department which was a nice touch.

Kandra09

Jul 27, 2015

Honestly if it wasn't for Lynn Sanchez and Bob, I don't know what we would have done. We had a special circumstances that were a high needs situation. We needed a car fast and we knew what we needed and what we could afford. Gladstone of Mazda listened and worked with our circumstances and didn't pressure us into anything. Such great service, and everyone was so nice. Seriously they will take care of you, again Lynn and Bob did so much for us. I almost felt like it was to much to ask, but they didn't make us feel ashamed of anything for our circumstances. Great dealership and worth your time.

funtimes

Jul 25, 2015

I was looking for a Mazda mx-5 thru USAA and was sent an e-mail from Lynn Sanchez offering her services. End result was we bought a Mazda mx-5. However this review is about our salesperson Lynn, she is an awesome lady who not only went the extra mile to help us achieve our goal but was so personable and friendly that my wife and I really had a great experience buying this vehicle.Also a gentleman by the name of Zack (forgot last name) also was exceptional with a great personality and was great to work with.

mazda convert

Jul 23, 2015

I shopped for a car for 2 or 3 months & encountered a variety of sales "techniques", from the obvious & expected to amazingly childish.Manny at Mazda of Gladstone was the only salesperson that didn't play those games. He answered all of my many emailed questions succinctly, quickly, accurately & politely.Without hesitation I would refer to him.His honesty and lack of sales bull.... were a relief and appreciated.

Mazda3girl

Jul 21, 2015

I am embarrassed to admit that when I first started my search 2 months ago...Lynn contacted me. I ignored her. (BAD ME!!) Then, when I did decide to contact her it was after hours and she even responded. Then, I went in the next day.....anxiety uh oh! This is my first time buying a car and I am happy that I purchased my Mazda 3 hatchback from Lynn. All of the staff are friendly, patient, and understanding. We met the Manager David, and talked with some of the Mazda Techs and encountered other staff. Outstanding service! Lynn will take care of you!!! This whole buying a car process is overwhelming for me.They made the buying process simple for me and made sure I understood everything. If I asked 20 questions, Lynn would answer them! ;) I have anxiety (it started to kick in & I didn't tell anyone)...right away Lynn addressed my anxiety to make sure that I was comfortable, and if I needed fresh air, another drink or needed to talk things over with my good friend (who happens to be a Certified Mazda Tech) who has been car shopping with me for the past 2 months. - The car is in excellent condition. I am super excited about my new (used) car!!!! Keep in mind Lynn has done a test drive with us; my mechanic/friend, we looked over carfax, talked with the other Certified Mazda techs, and met the Manager there....We told them we really like the car, BUT we had one more car to look at down the road at another dealer. They said sure, we don't want you to buy something you are not going to be happy with (they understand purchasing a car is a huge cost and might take time for someone to find the right one or within their budget)..After visiting the other dealership we were back In about 15 minutes later talking with Lynn :)Pleased to say I am truly happy I went to Lynn and Mazda of Gladstone...I found my car :)I can tell that Lynn cares about YOU! ~ Amy

Randy O

Jul 8, 2015

I have bought a few cars in my lifetime. However only once have I met such a incredible sales person. I felt no pressure to buy, I gave Lynn many reasons for her to help someone else and yet she stood by me the entire way, letting me feel that I was all that mattered. She never gave up on all my desires over the phone and reassured me that what ever I needed in the car she would do her best to get exactly what I was trying to find. I have never had a more enjoyable time in a car dealership. I did get the car I was looking for and Im having a blast driving it. On a personal note Lynn was so kind to sit and listen to all my family issues and even stayed well past closing to make sure I understood everything about the car I was buying. Even though she was concerned for me and my car buying experience, her daughter did call and Lynn even asked me if it was ok if she could take the call. Lynn Im proud of you, and how hard you have worked for your family. Customers may be #1 but in times family is always first. Mazda you have a gem in Lynn and If I was you I would watch all these reviews and take note...You don't want to lose such a exceptional sales person.JUST FOR Lynn........from my heart........thankyou for everything.

NoIdeaForAName

Jul 5, 2015

Excellent service. Dealer got straight "to the point" without trying to sell me a car/stuff I didn't need/want... awesome test drive with "a little bit of everything" gave me a good overall first impression of the car that is now MY car :)!

Mazda guy

Jun 28, 2015

Looked everywhere for a white 2wd CX-5 touring with Bose/moonroof package and told other dealers what I was looking for as to speed up my search. Mazda of Gladstone found the exact car that day!I secured the car with a $200 refundable deposit and drove 4 hours to Gladstone, both the wife and I took a lengthy test drive and took the plunge. Manny was both very helpful and knowledgeable about the car which made it that much easier to do business with them.Bought the car using Mazda financing. Dealing with their financing department was very plesant, easy, and quick. Another great thing about Mazda of Gladstone is that they never once tried to push dealer extras or add-ons, sure they mentioned them once and I told them that I was interested in any of that and that was the last I heard of it.Overall, very plesant car buying experience.

William Coe

Jun 22, 2015

I hadn't purchased a new car in about six years. And truthfully I wasn't looking that forward to it. I had never used the Internet to buy a car and I thought I'd start there. I had five or six cars in mind and made inquiries to the appropriate dealerships using the Edmonds.com service. I was shocked at the number of emails, texts and phone calls that I received in response. One of the people that contacted me was Lynn Sanchez from Mazda of Gladstone in Gladstone, Oregon. Lynn's voicemail sounded professional and friendly and not at all pushy , which I don't like. I had a bit of an unique situation in that I I live in Michigan , was working in Los Angeles but I wanted to buy my car in Oregon to take advantage of Oregon not having sales tax. I own a second home in Portland so ii needed to use that address to register the vehicle. During my first conversation with Lynn I felt very comfortable. I explained to her what my needs were in a vehicle and then went over the special requirements of my purchase. Lynn didn't miss a beat. She knew exactly what trim level and packages that I needed to have the vehicle equipped the way that I wanted. And in regards to my special needs to purchase the car, she was able to tell me what proof I needed to provide and gave me the proper forms to fill out in order to avoid the sales tax. I explained to Lynn that I planned to fly from Los Angeles to Portland and she was sweet enough to offer to pick me up at the airport and drive me to the dealership. After picking out the vehicle I wanted and having my credit app approved, we were good to go. Within a few days, I flew to Prtland, Lynn picked me up as promised and within a few hours I was driving my new CX-9 back to Los Angeles. I can't stress enough how helpful Lynn was during this entire process. She's a very nice person as well as being a great salesperson. She made a potentially complicated situation easy and even enjoyable. Lynn has contacted me several times after my trip to Portland just to make sure that I'm still happy with my CX-9. I'll always have good feelings about buying this car and it's all because of Lynn.

fixtureman

Jun 19, 2015

I recommend this dealership for a fair and professional experience. The entire staff works very hard to get their customers a good deal on a car, fair trade in, and acceptable interest rate. I worked with Lynn Sanchez who really takes pride in her work and really cares about helping people get into a car. I went into Mazda of Gladstone a year ago to trade in my Accent because of high interest rate and the dealer from whom I purchased the car had lied to me stating I could refinance my car with a much lower interest rate after a year with the finance company. Mazda of Gladstone finance department, sales manager, and Lynn Sanchez tried so hard to help me but where unable. They were very upfront and explained the situation to me. They left an good impression with me and this is why I came back a year later. Lynn works the internet sales department. I got a hold of her through their internet website and basically worked through emails and a few phone calls to strike a deal on a car, including financing. I brought my trade in to them for a fair price and signed papers.

Dave W

Jun 19, 2015

We were able to negotiate and finalize the price over the phone with Lynn Sanchez prior to arriving at the dealership . From there Manny Vargas showed us all the features of our CX-5 and although he offered the usual "extras" such as paint protection, etc, he was not the old school pushy salesperson we many times expect at a auto dealership . Because of this alone, I would definitely do business with them again .

Ray from Woodburn

Jun 14, 2015

This was our first new car purchase in the last 12 years. As Manny informed us, cars are now rolling computers on wheels. Where we expected hard sell, with Manny we experienced a relaxed, calm introduction and test drive of our new car. He took the time to show us all the advanced features of the Mazda 3 so we felt very comfortable with our new purchase. The only reason we did not give the dealership 5 stars is that the dealership seemed a bit dated and in need of a new look. We noted that they have started renovating the service section, so can the sales section be far behind?

abel family

Jun 9, 2015

My wife and I were pretty fresh out of a bankruptcy and in dire need of a good family vehicle. We shopped around locally where we live (myrtle creek) and found a few nice ones but when we sat down to figure our interest and payments they were way out of the price range we were comfortable being in. For a 2012 camry with 12,000 miles on it they told us our payments would be 534.00 a month at 26% interest. Frustrated we left and decided it wouldn't hurt to call to Gladstone where a relative bought a car to see what they could offer. I spoke with Manny and explained our situation and he said he would see what he could do for us and get back to us. After a couple back and forth calls asking what we liked/wanted he said they could get us into a 2015 mazda3 for 269.00 a month at 5% interest! We could not believe we could get such a good deal and expected it wouldnt be the case after driving 3 hours to get there,but it very much was! Manny was absolutely amazing to work with and very helpful and true to his word,we drove off the lot with our brand new car. We highly recomend Gladstone they were great and.have called a few times to check and see how the car was,very pleased with our experience!

matchpoint

Apr 26, 2015

There were a couple of dealers in the area that quoted slightly lower prices, but those dealers were slow to respond and didn't fully answer my questions. Manny was easygoing, but professional, and responded quickly to my inquiries. One of the best experiences I've had buying a new car.

SM

Mar 18, 2015

I enjoyed working with Mazda of Gladstone, particularly Manny Vargas. They had great inventory with several choices of color for the model and make I wanted, and they we very responsive over the phone and via email. Manny was great to work with - he was definitely the most laid back and least pushy of all the salesman I talked to. The buying process was about as easy as could be expected, and when I had questions about the contracts I was signing they were answered immediately in layman's terms.

Brad

Mar 17, 2015

I was able to buy and ship a CX-9 with almost no effort. We couldn't find our car in CA so these guys in OR took care of us! Quickly closed the deal over the phone, and helped manage getting it to us. Very accessible and always answered the phone and answered my questions. I would recommend them in a heart beat!

Kira

Mar 1, 2015

I bought my first car here, a certified Mazda3! Very friendly atmosphere and a quality collection of cars. The entire process was hassle-free with Manny guiding me through every step and helping me make the right decision. I got an amazing deal! I'd absolutely recommend Mazda of Gladstone for your next Mazda purchase, you'll never look back, you'll walk in and drive out. Cheers Manny!

Sal

Sep 21, 2013

I recently purchased a used Tribute from Mazda of Gladstone. So far, I am happy with this vehicle. I feel some security about this purchase because they serviced the vehicle prior to the sale. I have a copy of the work done and I have a copy of the CARFAX. While I understand that I purchased this vehicle "as is" I believe that the dealership is concerned about public perception of their business, so I assume that they will make an effort to make sure that I am a happy client should a serious problem arise. As far as customer service -it's a dealership, there was a certain amount of pushiness, but that's the business of car sales.