Used Cars for Sale at Mazda of Milford in Milford, CT

Lew

Jul 12, 2016

I made a general internet inquiry regarding the Mazda CX9 and within a few minutes heard back from Julian Gangemi at Mazda of Milford. It was almost 9:00PM at night. This quick response made me feel that the dealership was motivated, and his reply was a pleasant change from the halfhearted interactions I had had from other salesmen.We agreed to meet the next morning at 9. He was on time and we got right down to business. I think he appreciated that I knew what I wanted and what I could spend, and I definitely appreciated that he didn't leave the room every 5 minutes to go speak with his manager when we began to talk finances. Before we sat down, we took a test drive and Julian carefully pointed out and demonstrated the cars specs. and safety features. From start to finish I was on my way to work approximately an hour after I arrived and I was pretty certain that Julian would do whatever he could to help us make a deal.He followed up with me a few times that day with substantive ideas (as opposed to trying to apply pressure) and sure enough by 2:00PM we had reached terms.Julian stayed engaged throughout the transaction - agreeing to speak with my insurance company when they needed data I couldn't supply and he also worked to resolve an issue with the DMV that certainly would have ruined a number of my days had I been required to go there. When it came time to do the paper work, Larry - the dealership's business/compliance manager had everything ready and we were in and out in less than 40 minutes. A record for me and I've purchased/leased many, many cars in my life. All in all - a very good experience. I rarely feel as though I'm able to make a genuine recommendation these days -as everyone seems more intent on doing things quickly rather than correctly. Julian handled my business in a polite, professional and businesslike manner . What more could you hope for.Ask for him- if you don't end up buying or leasing the auto you wanted- at least you'll know he gave your inquiry a genuine effort.

postman228

Jun 19, 2016

The dealer service rep. seemed truely sorry for any delay. She explained what was additionally needed. Servce wait area was fairly nice, but needed a little cleanup.

Miatalover

May 24, 2016

Mike was very helpful and my car was taken care of quickly. I've used Mazda of Milford's service many times and have always been happy with their work.

Joey/1939

May 21, 2016

Thorough job in short amount of time.Coffee across the street,and car was ready.The free car wash was appreciated.The waiting room very clean and comfortable.Location convenient right off thruway.

ssmyth7203

May 9, 2016

Fantastic customer service from Julian G. Kind, available, patient, and funny. Once I was ready to pull the trigger, Julian produced the exact car I wanted with lower than average payments in less than a week. When picking up the vehicle, I was out of the dealership in less than an hour. Great team of guys up in Milford - would absolutely recommend. As a customer from Wilton, I opted to drive further because of the initial online customer service I recieved from this dealership.

patjkane

May 9, 2016

Very friendly in a genuine kind of way. No hard sell or pressure. The salesperson Tim was very straight forward and honest and very knowledgeable about their cars.

Sandi1114

May 6, 2016

I think the people that work there are very friendly and they understand the word friendly and courteous to bring the customer back And for referrals which is good for your business

Tgf63

Apr 27, 2016

I can't say enough about this dealership. They are great and there's no typical car sales BS that goes on. So glad we found them. This is the third dealing with them and once again fast and excellent service.

abuckley91

Apr 21, 2016

As this was my first time purchasing a car, I was nervous to even look at one because of the "pushy and overbearing" stigma many car dealers have. The third dealership I went to was Mazda of Milford. I knew what car I liked, trim and all, so I was ready at that point to test drive the car. Quickly, I could understand why so many people recommend this dealership - in particular, working with Julian. He greeted me with a friendly smile and offered me keys to the CX-5 that I was interested in. After I looked the car over, Julian explained the features of the car and then got in for a test drive. He was professional and thorough in explaining the car but I didn't feel that I was working with the typical car dealer. He was authentic and personable which made asking questions (that a first time buyer has) an easy and comfortable task. Throughout the whole process, Julian was accommodating, understanding and easy to communicate with. I NEVER write reviews but I gladly agreed to because he truly made this process an enjoyable and exciting one.

Cupcake2016

Apr 20, 2016

Julian went above and beyond what I had expected and provided excellent customer service and a wonderful car buying experience overall. He was knowledgable about the vehicle and took the time to review all the features with me.

Chris

Apr 18, 2016

Julian was very knowledgable and helpful. As a recent college graduate going through my first car buying experience, I got all the help and assurance I needed through Julian and the crew of Mazda of Milford in the purchase of my cx-3. I'm confident I made the right choice and I'm very happy with my first car purchase!

moJoe77

Apr 14, 2016

So, long story short, I bought a car at another dealer and had buyers remorse 4 weeks later. Sadly I never test drove a CX5 on my search which was just plain dumb. I decided I would take the hit and buy a brand new car, although it stung I had an amazing experience at Mazda in Milford. The initial person I spoke to was decent and actually was let go a few days after I began working with him. I luckily was synched up with Julian Gangemi there and looking back, was super lucky to have dealt with him. Julian never made me feel rushed or annoying in all my questions upon questions about the car and the deal. He was very personable and made me feel like he absolutely wanted me to walk away happy. I contacted him all hours of the night and day and he always got back to me quickly. He gave me a great deal and stuck to his word which is sadly a bit rare sometimes in the "car buying" game. I had been to roughly 4-5 local dealers on my initial car search and Mazda, with Julians help, was easily the best to work with. I can honestly say that this was the best car buying experience I have had and I've dealt with many dealers.I drove a gorgeous 2016 CX5 GT off the lot yesterday &I absolutely would tell anyone if you are looking for a stylish car that has "soul" and doesn't look like a "soccer mom" mobile, take a look at the CX5 or other Mazdas. They are the real deal and you won't be sorry. Ask for Julian, you won't be dissapointed!

bruce sill

Apr 12, 2016

People are always knowledgeable and helpful. Service is on time and done well Car was washed and cleaned. Great experience would recommend services to everyone

Peter

Apr 4, 2016

I purchased another car from Mazda of Milford and each and every time I am getting an excellent service. It is a pleasure to buy a car from them.

Mrstru

Apr 1, 2016

Love getting my car serviced here. They are always friendly and helpful. My car is always ready on time and they washed it too. I'm always saying how good this dealership is.

Erincav

Mar 26, 2016

Jorge Poma and Jason Shookman are the best. This is our fourth Mazda and we are never disappointed with the great service and wonderful people Of Mazda Milford!

Srini

Mar 8, 2016

Friendly and efficient service. They make every effort to stand by their word. As my recall effort took 4 hrs, they dropped me off at home and contacted me promptly when vehicle was ready to be picked up. Would continue to go to this location for my regular services.

Mimisteel

Feb 25, 2016

First Visit To service department with My 2016 CX5 All Wheel Drive Home button was stuck, so I brought it to the service department, they checked it out & ordered the new part right away,Second Visit Drooped the car off so new part could be replaced. Mazda Drive drive me home. That was nice. 3rd Visit I went to pick the car up then the music button becomes stuck, BUT they would not let me leave, until they had done all they could. An so it was finally ready to go. Which made me feel so much better !No fourth trip yesssssLike Willie Nelson I'm on the road again LOL

MarkatMHS

Feb 25, 2016

The service dept. makes every effort to get you in and out as quickly as possible. This is extremely important to someone who is working.

My Mazda:Bonnie08

Feb 13, 2016

Our service experience is always positive. You make the appointment, show up, are taken care of almost immediately, leave happy and with a beautifully washed vehicle. What could be better than this.

Julie

Feb 12, 2016

Employees went above and beyond to service my vehicle.., informed me of service my vehicle may need in the future as well as taking care of recall issue I hadn't been aware of! Very efficient!

grumpy

Dec 23, 2015

I have a 2008 Mazda 6I with 126000 miles. Brought it in for the air bag recall. The headliner is detaching all along the rear window but service guy says there is no warranty fix or recall. I have never seen this issue with any other manufacturer. You guys replaced the thermostat housing gasket at 40k miles at my cost and I was informed that it is leaking and needs replacing again. You think there is a problem with these gaskets ? Oh and I was informed that one of my motor mounts has collapsed and I have a leaking valve cover gasket. When I bought this Mazda I thought I was getting a better quality vehicle but boy was I was wrong !

BEM1957

Dec 12, 2015

Milford Mazda continues to offer professional service, from their sales team, service department and parts department. Highly recommend this dealership and will continue to both buy and bring my Mazda's there for future service.

R06460

Dec 5, 2015

Go see Brian for an excellent sales experience. Was given tour of dealership and thorough explanation of car's equipment. The cx5 I bought rides like a dream.

red.citi

Nov 30, 2015

Unfortunately my experience with this Mazda of Milford is completely opposite to reviews posted here. First, this place looks rundown. Small waiting room; everything looks dated. Time to renovate folks... Including the customer service.Here is my experience: According to customer service manager, their policy to get your Mazda serviced next day after your call. This was not my case. Busy next day, and day after. Only certain times available 3 days later. They forgot to do 15 000 miles service - did only the oil change and then told me it was my fault not to communicating service properly. How can you not communicate this properly if the car was brought down for 15 000 mile service? Am I suppose to list things (know what included in this service? I've asked my wife to stop at Mazda of Milford and get car serviced. Service personal was laughing, saying who told you to come down here without an appointment? They tried not to help. So she left. So much for excellent rated customer service!Manager was rude. He spoke defensively without even looking at the car's records. He was razing voice over during the phone conversation and acting disrespectful. I will be servicing my car elsewhere. This dealership will also loose my business. I was planning to buy Mazda 6. Good luck Mazda of Milford!

paula, tillert

Nov 13, 2015

Whenever I take my 2007 Mazda 6 to Mazda of Milford I feel confident that everything has been done correctly. It means a lot to me because I rely on my car to perform with minimal chance of breaking down. I know that when I bring my car in for oil change, etc., they will check all the other things to be sure things are running well.

Amanoleas

Nov 3, 2015

My time spent at Nilford was was well spent. I did not have to go through a haggling experience because I knew what I wanted and needed, and Tim knew that up front. I appreciated no game playing, or passing between the salesrep and sales manager with secret huddles. This was a straight up front sale, no B.S. And that was greatly appreciated. If I wanted to go in that direction, I would have stayed local in NY for that. Thank you Milford Mazda!!

Melissas316

Sep 22, 2015

I thought I would be offered a loaner as I have in the past, but I wasn't. I waited the hour and a half long which wasn't bad and they did wash my car without requesting.

fareview

Sep 20, 2015

Our car was serviced faster and for less money than we had expected. The service representative, Mike, was competent and polite. We are repeat customers and will continue to have our Mazda serviced there.

Nansee

Sep 17, 2015

Contacted dealership online. Julian responded promptly with requested information. Met with him that day, got all my questions answered, test drove a CX-5, purchased the next day. Julian was helpful, respectful and a pleasure to work with.

UCONNTOM21

Sep 15, 2015

Great job addressing my needs and concerns .upgraded my oil change to full synthetic and ordered new seat belt. Also scheduled appt to get door dent repaired

Perrymak

Sep 11, 2015

Julian was exceptional. He was able to give me the "best final price" with no gimmicks or games. I would highly recommend him to anyone looking to purchase a car.

Buddy012a

Sep 1, 2015

The dealer ,( Julian ) treated me with respect and always with a smile. Very polite person. And that means a lot to me as a customer.

aliciaranfone

Aug 21, 2015

Big Smitty helped me with the lease of my vehicle, Mazda CX-5. I was satisfied with the experience and look forward to bringing in my car for all those oil changes provided for me.

Capt. Jack

Aug 14, 2015

From making the initial appointment to the completion of the service job, everything was handled perfectly. Fast, friendly and professional. This is the only Service Department that I will work with in Connecticut.

Nicoleann02

Aug 5, 2015

I feel that Mazda of Milford is Very helpful and has friendly service. I was able to call and make an appointment that day. I would go back again.

keenea

Jul 13, 2015

The staff was extremely friendly and the service quick. I had no problem scheduling the service and was treated professionally during the process. Highly recommend Mazda of Milford.

kimmykat11

Jul 8, 2015

All my questions were answered and everything was explained to me. They even went into detail about a few maintenance issues. The waiting area was clean and cool.

Belladonichaze

Jun 25, 2015

I came in for an oil change with my 2012 Mazda 3 - went over to sales to check out the new Mazdas - Julian went out of his way to find me a brochure and take some time with me to explain a new lease. Long story short, I came in for an oil change and went into a new Mazda. Great job and thanks Julian. A real pro and a pleasure to work with.

memyselfandI

Jun 4, 2015

I was in and out in a jiff even though when I called they were very busy. Somehow they were able to fit me in at a time that worked for all of us and were able to service my car in a very reasonable amount of time. It sure is great to not have to sit for hours on end while waiting for a service job. No other car dealership I have worked with has been so efficient or so concerned with customer satisfaction, When I call I always feel special. That's worth a 5 star rating to me.

Stillskins

Jun 3, 2015

I enjoyed my buying experience. The staff was very knowledgable and did not pressure me into buying their product. Picking up the car was sime and quick and everything was as stated

Damato69

Jun 3, 2015

Mr. Nelson(big smitty) was great. We worked great together on getting a deal done in a short time frame. Would recommend him to everyone I now.

geets#1

May 22, 2015

This is our 1st Mazda CX-5 and we love everything about the car and yesterday's service was immpecable. Oil change , tire rotation and they installed a rear bumper guard that is of the highest quality for an optional item. Shoutout to Ray and the rest of the service crew. Thank you for a great experience,George and Sangeeta Bella

John

May 19, 2015

Tim Nagy treated us well. He was always professional and friendly. We are very happy with the car. The Mazda brand was key. Our experience was good.

Tim2246

May 14, 2015

I purchased my first new car ever from this dealership, a 2015 Mazda CX9. I was a very Skeptical since I had almost got burned the day before at Oldsaybrook Mazda.Julian was awesome he did everything he said he would fully loaded out the door and the same price Oldsaybrook wanted to charge only theirs didn't have any options on it "$4000.00 worth of Options" I found the entire staff from the salesman "Julian" to the business manager "Larry" to be very customer oriented,Larry is a dollar man plain and simple he deals with the lenders and makes it happen no questions no games very direct and no hidden BS. They are friendly and easy to work with.Everything was done over the Phone I simply walked in signed the papers called my insurance and drove out in one hour tops.Absolutely Painless I am so happy and satisfied.And Julian I can't talk highly enough Just no bs straight forward,Friendly,personal, just all around awesome with out the salesman gimmicks.

Chief203

Aug 11, 2013

I called and spoke with George, one of their salesmen. Very pleasant on the phone. We spoke about me trading in my 2012 Odyssey EX-L with 22,400 miles in pristine condition and I would be purchasing a certified pre-owned Mazda 5. I told him I lived an hour away and that I needed to confirm a few things before driving all that distance. I gave him my van's VIN, mileage, options and condition. Based on all this he called me back and said that as long as my description was accurate I was being offered 28K for my van. I drove down the next day. They took a look at my van, agreed it was in mint condition but had thought it was a Touring model and therefore could only offer me 22K for it. This offer was not only unacceptable but an insult. They allegedly use Galves which severely under-prices cars in their favor of course. I left and went to a Napoli Nissan of Milford down the road and was offered 27K for my van but they didn't have any vehicles that seated 6 for the price I wanted. But at least I knew that not all dealers were looking to shaft me on my trade-in.George, although polite, was acting as if I had brought in a Dodge Caravan from the early 90's. Absolutely wasted my time for nothing. They knew what I had, I gave them the VIN and everything. They didn't care. They just thought I was desperate and would take any offer when in reality I just wanted to downsize a little to save money. But my Odyssey is just fine. They could easily have sold it that same day. I keep my van cleaner than their new cars let alone their used ones.Very disappointed. And just to see if all Mazda dealers used this alleged Galves guide, I went to Colonial Mazda close to where I live in Danbury, CT and they confirmed that Mazda does use Galves but that they can offer more if the car is clearly worth it. Their salesman Darold said they could offer me 25.5K for it. Still under what I want but much more reasonable than George's offer.Wasted my Saturday but learned a lot I suppose. If you're going in with a trade, get a second or even third opinion elsewhere.

Clarice

Feb 17, 2010

This man invented the word "scum." He seems to take real delight in lying to customers and then insisting that they "just don't understand" the economics of car buying. He may be the least trustworthy, honest, decent human selling cars in the state.I amend the above sentence. HE IS. This guy is total slime. AVOID HIM!!!! AND AVOID THIS DEALERSHIP!!