Used Cars for Sale at McCafferty Ford Kia Langhorne in Langhorne, PA

Shannon123

Mar 12, 2016

I purchased a new car on march9, 2016. The sales rep I had was amazing, he was very patient and helpful! Julio Guzman was my sales representative, he did everything he could to make sure I got what I wanted! I highly recommend meeting him if you are looking to get into a new car!!!Thank you Julio Guzman!

Tommaso360

Mar 6, 2016

I sat at the dealership for 6 hours kept getting the run around about if I was gonna get finainced.. And instead of helping us. Our salesman went to another sale and left us for 6 hours. And the entire time they working numbers on the wrong car. so I wasted my entire day. And ended up going home with no car.. I would never recommend this place to anyone. Complete disgrace

flyguys3

Jan 29, 2016

Just traded in a car and purchased a 2016 ford fusion. My sales person was also Buehler and was more than helpful answering all my questions and getting me the exact car for the exact price I needed. My first good experience at a dealership in my life. I recommend mcafferty as a dealership and all Buehler as your salesman

Mcostas

Jan 17, 2016

I'm very happy with my new car and the customer experience I recieved. My car salesman Greg Poller was very friendly,upbeat and knowledgeable!

Mselling

Jan 14, 2016

Excellent customer service! Staff was friendly and helpful. Greg Poller was very supportive. He went above and beyond and exceeded my expectations. Will definitely go back and recommend anyone to McCafferty Ford!

shameonyou

Nov 6, 2015

Henry Ford would be very disappointed in what happened to his dream for all fellow Americans!Shame on most of you!Sales was good.... but should something happen a day or a week after the sale.....good luck...be prepared for no customer service.....the run around.....getting ripped off....and being treated like a peice of crap.

musclegirl68

Sep 9, 2015

I am very disappointed in the level of service I have received at McCafferty ever since I bought my Kia Soul. There seems to be no point in making an appointment because the service center is always backed up. I have had several oil changes, 2 recall items repaired and broken vent clips replaced and each time I have waited over 90 minutes.Recently I brought my car in to replace 2 more broken vent clips (third time) and to have a small scratch touched up. I have the added Exterior Warranty. When I called to make an appointment to get both fixed I explained that I had the exterior warranty. I also made the appointment 10 days in advance to give them plenty of time to order the vent clips. When I arrived at my appointment Tuesday July 21st I was told that theyd have to take a photo of the scratch and submit it to the warranty company and that my vent clips were not ordered. Why not???When I called to make the appointment no one told me that they would have to take a picture of the scratch and send it in to the warranty company. I wasted an hour at McCafferty only to be told Id have to come back after vent clips were ordered and they received approval to fix the scratch. Had the staff, which sets appointments, known that a photo needed to be taken I could have stop by quickly for that. Also, I expected the vent clips to be ordered at that time as well. They had 10 days to order the clips. Their service center is disorganized and under staffed. Had I seen all the bad reviews they have online I would not have purchased my Kia from them. Nearly a month went by and no one called to let me know about the status of my claim. My husband and I had to call multiple times to find out what was happening. McCafferty finally contacted me and set an appointment. They told me it would take one day due to the paint job. They offered me a rental car at no charge to me.It took them 5 days to fix my car because they left it at the body shop and never told the staff what needed to be done. It sat there until I called to find out what was going on and then they scrambled to get it done. They rushed the job and the sealer coat bubbled because they tried to dry it too fast. So, they had to have my car for another 24 hours.The rental car they gave me was a death trap. Every time I ran over a pebble the car fish tailed into the next lane. I actually fish tailed into the grass off an exit on I-95. I took the car to a mechanic who said it needed struts, a tie bar and a sway bar. He also advised that I should not drive the car more than a few miles.I am an in-home personal trainer and I drive for a living. I had to cancel 2 clients which cost me $200. McCaffertys rental agency informed me that they do not accept Progressive insurance and expect me to pay $8 a day for the rental plus they are trying to charge me $60 for gas.To top it all off, they only replaced one of the 2 broken vent clips. At first they told me they forgot to order it, now their story is that it's on back order.I am a very unhappy customer!

unhappyFordcustomer

Sep 1, 2015

I've been dealing with Darren for 2 months on a warranty issue and he NEVER returns phone calls. I went in person on Saturday and was told by Matt that someone would definitely call me back on Monday. It's now Tuesday and as usual, NO PHONE CALL RETURNED. This is the worst dealership I have ever dealt with, if they are unable to help a customer who has bought 2 new Ford vehicles in the last 8 months they should not be in business. I will NEVER buy a Ford again and am going to tell everyone I know, personally and through social media, to not buy Fords and if you do, do NOT go to McCafferty Ford. The run around on a new vehicle with a warranty issue is OUTRAGEOUS as it's obvious Ford does not stand behind their vehicles.

roecats

Aug 11, 2015

Bought a 2015 kia sportage. Didnt have a manual. Took 2.5 months to get a manual for it. Windshield says 5k for maintenance.manual says 7.5k. Which is it& called and cant talk to anyone about it. Always pushed off to voicemail. Spent 35k and still cant talk to a human being? Hardware missing from steering column. Cant talk to someone to resolve this does make sense......it requires another service visit so they might FIND this hardware......not exactly convenient.........Just like my missing manual for my new kia! Having a vehicle without knowing how everything works? Thank God they are not the only service dept available. Burlington kia in NJ is MUCH more customer friendly. Go there for stress free service. They talk to customers.

zoomzoom

Jul 14, 2015

SALES DEPT GOOD VERY HELPFUL. SERVICE DEPT IS VERY SHODDY RUDE AND UNCONCERNED DONT GET CAR SERVICE FROM THIS DEPT RUN ELSE WHEREKEEP GOING

Dispatchmom

Jul 13, 2015

Had my 2011 Kia rio in for inspection April 29, 2015, had the normal oil change and they suggest for me to get the alignment done for 30,000 ok fine...2 1/2 months later my metal belts are coming out from my tire on the drivers side and other tires are wearing outside. Mine you I've only driven 1700 miles since! Why wasn't it noted on inspection if my tires were wearing. I will never bring my car back here for inspection. Only for a warranty issue which I will think about that.

Fordescapeangela

Jul 11, 2015

Service dept terrible Public relations,absent, communation skills absent own our car for 9 weeks 4 weeks in your service dept. still not fixed! Car given back dirty, also after being there for2 weeks we had to call to get any info. On the car, at one point they didn't even know that the car was in for service and called to sch. It,! Many messages left for service manger never returned one! Since take over Mr Fred Beans your ford dealership is terrible! miss the old mccaffreys where we bought most of our cars for last 35 years, Mr.Beans bang up job destroying what was a wonderful car dealership.

Jenn #10

Jun 19, 2015

Took my Kia Soul in for a recall on my sunroof and the speaker was under warranty. Dealt with service writer, manager...all liars. Everything they touched on and in my car was broken, pinstripe removed, stained dents, dirty, visor put on wrong, hardware missing.I could go on and on.They had my car for over a month and had to go up there on 5 different occasions. . always saying its 100%...omg I would not let them touch a toy tonka truck. They all lie, every employee, I can't believe they are still in business really...if you google their service its basically 2 out 5 stars which to me is not good at all and they should stick to selling and their license should be revoked from doing service. If there was a -1 star I would of checked that off...IM not done dealing with them.

browning08

Mar 18, 2015

Bought a 2006 hyndaui sonata and year and a half i need an engine car under warrenty. Had lot of other issues as well. They had my car month still nonengine they were giving me runaround and lieing to me. They said they took engine apart and charged me 347.00 well i find out only took my oil psn off ...not the valve cover why the warrenty compsny wanted fIxed not replaced because coukdnt do job right. Then afterva month and a half i took my car to my mechanic whi actually try to fix issue. They said i should never had psid that much and that they really didnt take apart like they claimed. I asked howard 3 times to see my car he said yes but walked away every time as if to side track me because he knows hes a liar. And i talked to some manager who was no help she was trying to say we dont use that warrentu company been here 24 years never seen them i shiwed her my paperwork. Shes like oh yeah nguess because a high mileage engine. Well thought you claimed you never seen them all off a sudden you remember when i produce proof. My biyfruend used peruzzi and warrenty company got his jeep back and new transmission in a week. Here iam 2 months later still no car. If mcafferyys would of done job right in first pkace and actually cared. I had to call them all the time. After first 2 weeks of no call backs after i left messages i finally reached someone and went off. I work in customer service i have NEVER seen such bad customer service as from howard and staff there at mcaffertys. I bought a car from a crappy dealer when i had issue with car and axel broke they paid 100% now thats good customer servuce. Just because mcafferyy big dealer does not make them good. DI NOT BUY FROM THEM after u leave lot they will trest you badly. I still gotta pay alot out of pocket for engine i had car little ovet year. Took care of it and any issues was in shop i still have 2 yrs lefy to psy. They sold me a lemon car had it back to dealer several times for issues In past. Word of mouth they dont realize they should treat customers better. I work at a place over 500 people you be surpised hiw fast my issues spread. If i can save few people the aggervation ive endured ill be happy. The stress has beeN horrible, been misding work nit sleepung, chest pains and anxiety, ect..im ready to let them reposses the car i dont care about credit anymore been making car payments for months on a car i dont have back yet.

josi

Jan 21, 2015

I've been going here for years. I have a hard time making decisions so it can be tough for me but they work with me. I had Tom Callahan this time and he was helpful!. I want more than I can afford most of the time so the decision making is hard. Buying a car can be OVERWHELMING. I usually end up buying a car or suv that is a couple years old, best way to save money and then add things to it that I need. The finance department upset me because they wouldn't flip my plates so I can have my disabled plate on my car that I just bought. I had to call the DMV and Action Auto Tag to find out that the dealer should have done this. Now I have to wait 4-6 weeks to get my new registration on my new car before I can have the plates flipped on my 2 cars I drive. I will drive the new car much more so definitely need it on that. It will also cost me $80 to have the plates flipped when the dealer should have done it for me. These things make me upset. Another issue I had with them is being quoted high prices for installing things. I was quoted a high price and so I ended up getting it installed somewhere else. Come to find out it would have been half the price to get it installed there. It was bad communication between the Asst. Manager and the installer. Another Manager at McCafferty called me and definitely cared about me going through a bad situation. He helped with the problem and made me feel good enough to want to come back here in the future. I did come here to buy a new car, but ended up buying used. I didn't go to any other dealer because I do prefer buying from this particular dealer.

kenv47

Oct 14, 2014

We have bought many vehicles over the years from this dealership without any problems. Not this time. I bought a new 2013 V6 Ford mustang, had it for almost a year & then traded it there for a 2013 Mustang GT. At the same time, we also ordered a 2014 Explorer for $42,000. We ordered it the way we wanted it & had to give the dealer a $500 non refundable deposit check so they would order the truck. Week after week went by, and after about four weeks we got a Vin number. A couple more weeks went by & we got a copy of the window sticker that stated "Special Order" and our name was there also. 9 weeks go by & we don`t hear anything, so I finally call & the salesman tells me that the truck is not there yet. This was on a Friday. On Monday the salesman calls me up & tells me that there has been a "problem". It seems that our truck did indeed come in on the Friday I called, but another salesman "accidently" sold it to someone else as it came off the car carrier. Now my name was all over the sales order, so ther was no way it was "accidently" sold out from under me. They just found a sucker who was willing to pay more for the truck than I was (we were paying cash). I found this to be a really underhanded deal. I told them that they would have kept my deposit check if I changed my mind, but its OK if you sell it out from under me. They said they were "sorry" & that the salesman was being "retrained"---Yeah, Right!!!

AThiker19

Aug 12, 2014

I drive a Ford Escape which was working beautifully before I had it inspected by McCafferty. I went in for a state inspection and oil change...and came out -$900 and a car that wouldn't start the next day. I was given a free tow and rental car to get to work, but they charged me for a new battery...because apparently $900 isn't enough. I do find it interesting that the tow truck driver informed me that my battery cables were loosened making it impossible for the alternator to charge the battery-potentially ruining it. Kind of makes me wonder... Unless you like throwing your money away, find a place with more integrity and accountability.

GaryAlan

Jun 25, 2014

I am very pleased to tell you that yesterdays purchase of a new Kia Optima SX turbo was the best car buying experience I have had in my life. I am 59 years old and have purchased several cars for myself, my wife and my four children. However, my experience with your dealership and Dan Hoy was not just painless, it was actually pleasurable. Dan, was attentive, responsive and thoroughly professional. He is a credit to your organization. This young man displayed an expertise and skill level far beyond his years. The lack of nonsense and gamesmanship was refreshing. The direct, honest - but highly competitive way - that your company does business is truly welcomed. Further, I never expected him to drive the car, 45 minutes from Langhorne, PA to Cherry Hill, NJ just to accommodate us by providing the highest level of customer service possible.

Boofong

Jun 23, 2014

I was given quote on line Called to see about seeing truck 12:13 ,was told ok .i was asked what time I would be there .I told the about 4:30 was told to see Mark W.Got there at 4:10,went to show room asked for Mark W. Told he was out for lunch different sales man takes me out to find truck .he shows me a truck with a plow on it ,tells me plow is free . I tell him I do not want a plow .tells me you can take the plow and sell it ,tell him my truck Dosen't have a plow on it .Give him stock# off email quote .walk around lot no truck. Go back to showroom put in stock # no good looks up a truck with a plow on it on computer tells me again plow is free you can take it off and sell it . I tell him you take it off and sell it. Makes some phone calls ,tells me truck has been sold .looks at computer tells me there is a truck 98 miles away more money.I tell him I am only paying what the quote is .he tells me I should have called a salesman to see if it there(Internet quote no salesman) .Tell him you wasted my time for this .he says sorry. (SORRY MY A)

monsterman2330

May 22, 2014

This place was horrible! Poor service. John oldfield is a poor excuse for a manager. He should be fired they tried to make me pay 330 a month for a xxx car! I have a 620 credit score i should be approved for.better rates. Reedmen is better

Stacie1026

May 21, 2014

I had orginally made an appointment for the day after i went to look at a ford escape. I found a Nissan that I also wanted to check out, so my dad and I ran up to test drive both of them. First thing was that the ford escape was marked wrong on the website for the miles, yeah ok. Second I didn't like the way the Nissan handle at all. I tried a Kia, but it was more then I was looking to spend. My dad and I both told the salesman that this was our first stop to look at cars, and I wasn't ready to make a decision, well the salesman decided that we had to meet with his supervisor before we left, and took forever to find her. In the mean time the keys of the Nissan that I was really looking to buy originally got handed to another salesman, like they were trying to pressure me into buying a car from them. Btw the Nissan was still on their website 2 weeks later. Also they wouldn't even look at my trade until after I found a car and we were working on a deal. We couldn't take a real test drive in any of the cars I was looking to buy. After all of the pressure i felt we drove to team Toyota and bought me a certified used Toyota.

Jls806

Apr 25, 2014

I leased a new 2013 Kia sportage. They gave me the car without the rain guards which was part of the deal. I am still waiting on those. They gave me the car with the tire pressure light on and 3/4 tank of gas. Now 6 months later the cars engine is making a scraping sound like metal on metal and their service center can't fit me in until a week from now to look at it because they only have one Kia tech on duty. I will never go back to this dealership again. Their cars are lemons and their customer service is absolutely without a doubt the worst. My personal mechanic will be looking at the car since they were able to fit me in tomorrow morning.

kenv47

Mar 24, 2014

I have written a review earlier about my experience with this dealer. The story gets better. After ordering & putting down a required $500 deposit for a 2014 Explorer limited, I waited 8 weeks for the truck. Every time I would call to check I was told that it was not there yet. On the 9th week I called & was told again that the truck was not there. This was on a Friday. On Monday I called my sales person inquiring about my truck & was told that the truck did indeed come in the previous Friday (the day I called), but as it came off the transport truck, another sales person sold it to someone else. they said it was an accident & that they were sorry. They also told me that the salesman was being "retrained". I don`t believe for a minute that it was an accident as my name was on the paperwork. also it stated "special order" right on the window sticker. Its apparent that they sold the truck to someone else for more money, or to get the kickback from the finance charge (we were paying cash). I went up got my $500 check back (that they would have kept, if I did not fulfill my part of the bargain) & went across the street to Reedman-Toll, where we drove out an hour later with a 2014 Jeep Grand Cherokee Limited. We will never buy a vehicle from McCafferty again.

kenv47

Nov 27, 2013

Ordered a 2014 Explorer Limited for $43,000 + t&t. that sale went fine & the salesman was very good. The problems are, I was told that the truck would be in on 12/09. I am site admin on AllFordMustangs.com & we have Ford customer service agents assigned by Ford to the site. They told me that the truck would not even be built by the proposed delivery date. When I called McCafferty about it, my salesman said there had been a change in delivery date, but it was my fault because of the wheels I wanted. I also wanted to trade in my 2013 Mustang V6 with only 5,000 miles on it & trade my 1999 Cobra. I was going to get a new Mustang to go along with the Explorer. I bought the `13 Mustang from McCafferty last August for $27,000. They offered me $17,000 for it. I would have taken a $10,000 hit. Also my Cobra had an accident (which I told them about) 13 years ago. The accident set off the air bag. The car was repaired perfectly & had 5 owners before me. McCafferty tried to give me a insulting offer of $1,000 for the car. Now mind you, I spent $27,000 & $ 43,000 respectively & this is what I get. The only reason I`m going to honor my commitment to buy the Explorer is because they have a $500 non refundable deposit that I put on the truck to order it. Over the years, we have bought probably 10 vehicles from McCafferty, but after this, it will be most probably the last one we will buy there. I plan on picking up the new truck there, but if it needs service or warranty work, I will go elsewhere. The place has changed & not for the better.

NeverAgainMcCaffertyFord

Nov 7, 2013

I left my car here to get an oil change and a key programmed. John Paul called back saying I needed a 30,000 mile check up and explained the pricing with the key program would be $335. I said that was fine. Then he called back to say my car was done and left a message saying that the price was $585! I would have never agreed to let this dealership do anything other then what I originally wanted if I would have known it was going to be an extra $250 but of course since everything was already done I am the one the got screwed and had to pay even though it was there mistake. They get more business by lying and instead of owning up to his mistake John Paul stated that I must have been confused. REALLY I DO NOT GET CONFUSED WHEN IT COMES TO MY MONEY I would have NEVER allowed this work be done to my car again if I had known the actually price. And to top it off they never reset my oil % my car is still reading that it is low so did they really even change my oil or did they just say they did. I will never return here again and to think I was going to buy another car from here!

jdwinkle

Jul 23, 2013

We purchased a new Ford here in 2007. We returned when it was time to buy again. We inquired on cars via the web. Nobody responded to our requests for information. Finally, I called and was told that somebody would get back in touch with me. Later that day a sales manager called me (named Richard?). He basically told me that the car that I wanted was at another lot and that he was unwilling to work numbers on that vehicle. He recommended another car that was not in my budget. I told him that it was not within my budget, and he told me to think about it. Never again did anyone call back. Side note: they junk up all of their new cars with pin striping, wheel edge guards, and window security engraving. All of this junk bumps the price of their cars up by about $1,300! Find another dealership... any dealership... or just continue driving your old car. Me... I moved on to another dealership and brand. Horrible sales experience that failed for them.

agasperetti

May 7, 2013

If your a woman looking. Don't go there! We females know our budget more then any salesman alive. Just tell us out right if you can't make the deal. I'll move on! It was a waste of time going there. The salesman was very pushy wouldn't listen to me and he just wanted to make a quick sale..I told him exactly what i wanted and still didn't listen I will never ever step foot on their lot again. I hate people that take advantage of a females.! Females BEWARE!

Nicolemash

May 7, 2013

Came in to purchase a Kia and was shown a used one but was not offered a test drive. Took me over to Hyundai to see the two door elantra and I didn't like. I wanted to see the genesis coupe but was told I could not afford it and not to bother coming back until my lease was up on my other vehicle. He also made it a point to let me know that they were closing at seven when it was 4:30. I ended up leaving and ended up going elsewhere and purchased the genesis!

JAMES CLYMIRE

Oct 4, 2012

I have discussed my issues about the service department numerous times with bob mcnamara and was told by rebecca that cris scott would contact me.To try to push things under the rug never works this guy darren and all the other service repsare ignorant as heck .And i must mention that darren lied right to my face about ordering a part .The part was never ordered as a matter of fact the problem i had was never even looked at . disrespect for customers run rampant at mccafferty se.rvice oh yeah when they sold me the truck they couldnt do enough.Probably could of got a darn steak dinner out of them.Then i had to go to service these people are dishonest disrespectful and outright liars bob mcnamara protects his own for sure he did nothing.And i have to tell you this was an ongoing problem it was bad every time i went there.the one time i was contacted by darren to tell me my truck was done i thought that funny as i have always had to call and see if my truck was done the hidden agenda soom surfaced.As i was told by darren look when you get that review for me on the internet could you hook me up thats how i get rated. well thinking one hand washes the other i went along the very next visit he was back as his ignorant self if i can say one thing it would be IF THIS EMBLEM ISNT ON YOUR CAR OR TRUCK YOU PROBABLY GOT SCREWED BY MCCAFFERTY

stcygrl1214

May 27, 2012

I was happy with my purchase, although I did not like the bait and switch. here's the price, and then the next day when I came in it was ALOT higher. I loved my salesman. However, the car was not properly detailed. It was raining, there was a scratch on the door which could not be seen in the rain. Also, I specifically wanted the car detailed perfectly. Things were in the back unopened. Plastic wrappers were still on parts of the car. The car was not vacuumed properly. Those two things were really my main sticklers severe price change, and the detailing of my new vehicle. My finance people were great, it was fast, things were ready, they addressed my problems. Although I live in Jersey, as long as I buy a KIA it will be from Mccafferty Kia in Langhorne. The process for the most part ran smooth and my salesman was as down to earth and unpushy as I need to have in a car salesman. I loved him so much! I hate hate hate pushy car salesmen, It leaves me running for the hills. Everyone tried extremely hard to get my questions answered if they didn't have one, and this means the world to me because my time is so limited. I appreciate your staff very much. But after buying a 23,000 dollar car, it should have been detailed much more carefully. I was disappointed and a very bad scratch was on the door. Sincerely, Stacey Lytle

jarchut

Feb 9, 2012

Came by several Saturdays OK and asked to see a Taurus SHO and was told by the salesrep you did not have any. Found out later you actually had two in stock. After shopping for a couple weeks i determined that was one of the cars I was considering and went on cars.com and found you had one in a color I preferred so I spoke so Sharon and then decided to come see it. We were able to work out an acceptable price. The only thing that bothered me was the surprise $299.00 for the etching. That was out of the blue and added $299.00 onto our agreed upon price. That should have been discussed with me and I should have had a choice yes or no.

TMANT

Jan 31, 2012

Tom is an awesome person great communicatin skills,very friendly and knowledgeable,Jim Catucci another super guy very efficent and courteaus.It was for me a very good expieriance,Thanks To AllT.J.Gartland

fmcdonough

Jan 14, 2012

I found that when I arrived at McCafferty Ford that they were ready to show me the vehicle I was interested in and could answer all my questions. After decideing topurchase the vehicle they were very efficent in processing the paper work. The information from sharron on the internet was very helpfull.

Brian131489

Jan 13, 2012

The experience at the dealership was fantastic, that was the most painless car buying experience I have had yet. From the time I walked in until I left with my new car the feeling that was felt was like you are the most important person there.

merhard

Jan 9, 2012

Love this place! Great service and pricing. I have never been disappointed and never had to call back for something that was not done right the first time.Thank you.

art l

Jan 4, 2012

This is my 2nd visit to Mccafferty to buy a car and I was very pleased with the experience. Personnel were helpful, took time to answer questions, were patient and the vehicle (Kia Soul) was as promised. This time I leased and hope to do more business in 39 months when the lease is up.

Yitzpucks

Jan 1, 2012

Richard Olive is a consummate sales professional. My wife and I were interested in buying a particular Ford Edge. He introduced himself and explained everything about the vehicle we were interested in. We then took the car for a test run. Any issues or questions concerning the car were addressed. As with many used vehicles, there were some nicks and scratches. Mr Olive arranged for us to return the auto the following day for the repairs to be made. The staff,parts and service people at McCafferty were very helpful and cooperative. I applaud McCafferty for having hired many quality individuals. Mr Olive made our experience pleasurable and non intimidating. Though we never met Mr Olive before Thursday,we felt like we had known him for some time. His demeanor was one where you as the customer felt that your needs were above his. I would certainly recommend individuals looking for a car to see Richard and to deal with McCafferty. Thanks again for making the purchase of our Ford Edge an enjoyable experience. CHERYL AND IVAN ELIAS

jameskorejko

Dec 19, 2011

Explained the features of the vehicle before and after the test drive,very helpful.Explained all the paper work as we went along and was very informative as to what was going on during the process. Thank you very much! Jim Korejko

barbara jacoby

Nov 13, 2011

i HAVE WROTE TO YOU ABOIT RON ELLIS TO THANL MACCAFFERTY FORD ABOUT THE SERVICE I NEVER WENT TO A BETTER PLACE TO FIND A CAR PEOPLE RON WAS SO KIND , RESPESTFULL TOLD ME EVERYTHING ABOUT THE CAR I WENT TO MANY DEALERSHIP AND WOULD ALWAYS GO THERE BACK TO MACCAFFERTY FORD AND MY SISTER AND BROTHER GO THERE TO BUY THERE CAR THERE MR.ELLIS AND JOE WERE A WONDERFUL PERSON THEY WERE NOT PUSHING ME IN TO GETTING ANYTHING AND TOOK LOTS OF TIME WITH ME. IF I WOULD EVER NEED A CAR I WOULD GO BACK TO MACCAFFERY FORD SO I FOUND A PLACE WERE PEOPLE CARE ABOUT THE PEOPLE, AND THE PLACE WAS VERY CLEAN SO I WANT TO THANK YOU MR. ELLIS AND JOE .AND THERE WERE MANY PEOPLE THERE BUYING CARS. I AM VERY HAPPY TO FIND A GREAT DEALERSHIP. AND THERE IS NEVER A PLACE I WOULD GO. I THANK YOU MR. ELLIS YOU WERE VERY KIND. AND I THANK MACCAFFERTY FORD IN LANGHORNE SO THANK YOU FOR MAKING ME VERY HAPPY .BARBARA JACOBY.i also want to thank sharon sweeney for keeping me up to date and helping me to find how to get there so i thank YOU ALSO. many thanks. barbara jacoby.

RSevek1954

Nov 8, 2011

Went initially to McCafferty to look at a 2006 Used Ford Expidition - the vehicle was not what I was looking for. However, the salesman that talked with me suggested a 2005 Lincoln Navigator that they had just gotten in. My son and I looked at the vehicle and decided to pursue the possibility of purchasing it. We were quoted a price but since it was getting late I told the salesman I wanted to bring my wife back to look at the truck. He stated that was fine since they needed to put the truck through the shop to be thorougly checked out. We received a call the next day that the truck was ready and we could come in, test drive it and make the deal. My son, my wife and I went that evening (we are from Jersey so it is not a short drive). We thought we were going to make the deal and drive away with the truck. Not so! The truck hadn't even been checked out yet! Couldn't even get to it to take it for a test drive - but they wanted to make the deal that night (I assume because it was the end of the month and they wanted the sale in that month). First the price of the truck was $1,000 more than we were quoted - they forgot to tell us they add that to the price of the vehicle to put it through their shop to be thoroughly checked out! So, we negotiated a deal but ended up sitting for almost 2 hours waiting for the paperwork. Finally, we said forget making the deal tonight - we will come back when the truck is checked out and ready for a test drive. After almost a week we got a call that the truck was ready so my son and I went back to try to finish the deal (my wife refused to go back and deal with these people). There were a few things that were missing in the interior - a head rest and a handle on the center console. The salesman said they would be ordered and he would let us know when they were in. So, we made the deal. During signing the paperwork I found I was charged $300 for window etching - evidently they do this to every vehicle they get in - you would think they would let the customer know this! I let that go but refused every other thing they tried to sell me. Overall, it was just a horrible experience. I will never buy a vehicle from this dealership again and I certainly would not recommend them to anyone I know! Oh, and it has been two months and we still don't have the parts for the interior. We did get a call that the head rest was there - a tan one - the interior of the truck is gray - go figure!

philapp3

Nov 7, 2011

I had a really great buying experience. Mark Hall was an excellent salesman. He walked me, step-by-step, through the entire buying experience, and his explanations made the process easy to understand. He was also quite friendly and made my wife and I feel quite comfortable. I have to admit, with all the add-ons, I spent a little more than I anticipated, but I feel much better having bought the extended warranty as well as the vehicle protection packages.Alexandra Scott was also very helpful in regard to the actual purchasing and financing phase. She walked me through all the paperwork and explained everything quite clearly, and answered any questions I had.All in all, it was a very pleasant experience, and my wife is going to purchase her next car here, as will I.Thanks,Phil Appenzeller

mlobecker

Oct 21, 2011

I had a truly great experience working with Gerry and Lisa. They are exceptional at their job. Not only are they friendly and efficient but they are knowledgeable in their profession. I felt that were professional while making me feel comfortable. A rare find these days.

ldonahue

Oct 17, 2011

I have given the rating because Mr. Richard Olive did everything he could to make sure I picked the right car. He was very patient, kind and very detailed oriented. He worked up all the deals I inquired about and gave me the figures I asked for and several options available for financing. He personally showed us how to work the special features like NSync etc. We know we can call him at any time to ask him questions and he will help without hesitation. My husband and I enjoyed working with Mr. Jim Catucci as well. He made sure I received a fantastic interest rate and he was very detailed oriented and helpful in finalizing the deal. We had a completely satisfying experience today, 10/17/11 when purchasing the 2012 Ford Fusion SE. I would certainly tell all about this wonderful buying experience. Thankyou McCafferty Auto Group in Langhorne, PA 19047. Lucille Donahue and Husband Kevin Enjoy your week! PS - This group of professionals were extremely well organized.ldonahue

m.sonnie

Oct 6, 2011

I walked on the lot looking for an Escape. He worked with me to get the price down to where I could afford. I had to wait a week to get funds in order and he was very willing to keep working with me to keep the car in my price range. He was very friendly to both me and my mother.

operator_001

Sep 30, 2011

As soon as I was on the lot, I was greeted. He introduced himself and I advised him of what I was looking for. They got me in the vehicle that I wanted and I couldn't be any happier.

Yely81

Sep 26, 2011

Manny has changed my mind about your company. Two years ago I went to get a new car from you and the service sucked. I said I will never go back and ended up getting my new car elsewhere. So when it was time to get our new truck we went back and gave you guys a 2nd chance it was worth it we got a new f150 and manny took care of us he did a great job. I will go back to see him for my next car. Thank you

Ofc950

Sep 23, 2011

My experience with your dealership was just what I was looking for when buying my truck. Joe was the best salesman I have ever had to deal with, he was very patient with me while I made my decision and negotiations. Your sales and business managers were also exceptional. They were pleasant and seemed very happy to get my business. Last but not least your service manager, Bob, met with me before I left. He made me feel more confident of the service department, due to previous poor service at Quailty Care. He really helped me make my final decision. Thank you Russ Palecek

steve2011kia

Sep 18, 2011

Javier was friendly & helpful when I asked to test drive both the Hyundai Sonata & KIA Optima. He explained the features & amenities of each vehicle and informed me about the benefits of each car.He walked me through the "sales" process & we made a good deal for both McCafferty & myself. When I reviewed our lease deal with the assistant Finance manager, I realized that Javier should have reviewed the specific details of the lease with me more carefully, as I had always purchased cars before & was not aware of certain charges & differences in taxes etc.........Overall, I was happy with the interaction & would refer new customers to Javier & McCafferty !!!!!

littlebj1

Sep 8, 2011

I had a great experience! I had a few offers from other dealers on the table, but I wanted to check out McCafferty Kia before I made any other purshases just based on what I've heard about thier reputation from friends and family. Well, they were able to get my business by simply offering the best service and friendliness. But most importantly, they were able to give me the best numbers for the car I wanted! I am extremely happy with my purchase, and I would recommend this dealership to anyone!

Bev1954

Sep 6, 2011

We were very satisfied with the sales and the time spent getting the vehicle. Gerry was receptive to my husbands questions and what he wanted in a vehicle. He seemed very knowledgeable.

jamesshinobi

Sep 6, 2011

I came to McCaferrty on the recommendation of my cusin. I was apprehensive about going to a car dealership because i had this preconseived notion that sales men are pushy and try to get you into a car you did not want. I got the exact opposite from the sales man Richard Olive. I told him from the start what cars I was interested in and what i wanted to afford. He did exactly what I wanted and did not try to take control or tell me what i should want. I had questions on the differences of the Kia Forte and the Hyundai Elantra and he was knowledgable and well equiped to answer every question i had. I got the car i wanted for the price I wanted and never felt like i was getting pushed into something i did not want. I will definently recomend McCafferty to my family and friends

gramdancy

Sep 4, 2011

We started on-line, we were called back within 15 minutes. Had an appointment immediately. When we arrived we were greeted and they were expecting us. The car we picked out on-line was right out front so we could inspect it. We were introduced to Mark Diamond and he was excellent. He listened to us and I felt he gave us a great deal up front. No back in-force nonsense. It was good, we accepted and he took it from there. His help and concern was perfect. He taught us all the ins and out of the car and made sure we understood. He cared about us the whole time and we felt very good about the whole experience. Thank you, Jim and MaryAnn Dancy

krisd17

Aug 31, 2011

Employees at the dealership are friendly and helpful. Mary, my salesperson, spent time explaining and comparing vehicles to be sure I was making the right purchase decision for my driving and financial needs. The employees are knowledgeable and do their jobs very well. Once I decided on a vehicle and it was time to take delivery, Joe explained the financing in detail and made sure I understood all of the paper work. When I took physical delivery of the car, it was perfectly cleaned and detailed. This was a terrific and very pleasant purchasing experience. I would most certainly purchase another car from this dealership and would recommend it to any family member or friend looking to purchase a car.

kmulkern

Aug 24, 2011

The overall experience we had with McCafferty Kia was excellent. It started with a Sharon Sweeney providing prompt and excellent response to our request for pricing on the car both via e-mail and telephone. I spoke to her a couple times and she was always friendly and helpful. We visited McCafferty Kia to look at the car and test drive and we were promptly greeted by Wayne Snyder. Wayne was very knowledgeable on the Kia Sportage we wanted. He took his time with us and never pressured us. He did not rush us and was very helpful in obtaining car insurance. We did not expect to drive away that day but everyone was very efficient in processing and we were able to take home the car that day. We even had some follow-up questions and Wayne promptly responded to our questions and offered his service to answer any future questions about the car. We were very happy with McCafferty Kia and Wayne and Sharon should be highly commended for their excellent service.

nlspjs

Aug 17, 2011

Went in and bought the new Ford Focus (I had also purchased my previous focus here about 9yrs ago), everyone was great, very friendly. They really worked to get my payments were I needed them to be. Overall good experience, I would definately recommend them.

Defrancke

Aug 16, 2011

My experience with these people lead me to believe this is a quality organization. I got a fair deal in my transaction. I would make the 3 hour trip to do business with them again.

spenca74

Aug 12, 2011

To whom it may concern:I would like to start off by saying that I have never in my life left an "online review' for any reason, but in this particular situation I deem it necessary. I had recently inquired about a 2004 Ford Escape that was located at your dealership. When I contacted the sales department I was directed to Stan (sales manager) he was extremely helpful and even referred me to an independent insurance broker that was able to meet my financial needs and insurance obligations. From there, Stan set up an appt for me to see the vehicle. He kept in touch with me via text message and consistently updated me on the status of the vehicle. I was scheduled to meet with Mark Diamond on Wednesday August 10th at 6pm. Mark was also extremely helpful and kept in touch with me throughout the day. I arrived with my father and my uncle to view the vehicle and Mark made us feel comfortable and welcomed. Up to this point, I was pleasantly surprised with the on goings of the "deal making" process. While discussing the details of the vehicle, I mentioned that I had noticed a few days prior that the mileage on the vehicle CARFAX did not quite match the odometer mileage pictured in the photos on auto trader. I inquired as to why this was, so Mark approached his sales manager with my inquiry. Upon his return Mark said that his sales manager, Michael Esposito had asked for $9500 with the vehicle being listed as TMU. At this time, I had not offered a price for the car and knew that according to my loan agreement a TMU title was unacceptable. Mark stated that Mike Esposito said he could have the title mileage issue amended by this coming Saturday but that Mike was going to charge me $10,000 if that were to happen. So at this point my father and I asked why it was going to cost us $500.00 more for bringing the error to the dealerships attention. I asked to see Mike Esposito personally. Mark (being the responsible sales person that he is) escorted my father and I back to Mike's office and that is when everything went terribly wrong. Mike began by saying something about if the car had 157,000 miles on it he would sell it at auction...etc. I was not there to have a discussion about things that were not applicable to the current situation, so we simply asked why the car price would be raised by $500 if we waited for the mistake to be cleared up? Mikes response was immediate and aggressive. He claimed that nobody ever offered $9500 for the car and that Mark had no idea what he was talking about and suggested that I get a new sales person. I was shocked and offended by this because I considered Mark to be a more than acceptable representative of McCafferty and was appalled that a manager would immediately demean and insult his employee in that way to a customer. He had a very "not my fault", "everyman for himself" type of attitude and did not seem to view his employees as a team. From this point, Mike Esposito insisted that he had known about the mileage discrepancy for days and that though "I may think I brought it to their attention", I had not. That concerned me as well, because I explained to him that if he had known that, why were Stan and Mark calling and texting me throughout the previous few days, so that I may drive 30 minutes up there and spend 2 hours at the dealership for a car that was misrepresented and supposedly put on "Hold". His reply to this was "Well, Stan doesn't know what he is talking about either". Again, floored by this response, I inquired once more about the vehicle. Mike said that he could not sell the vehicle for less than $10,000 and he would have his collision experts take care of some minor exterior cosmetic damage so that when the mileage issue was cleared up on Saturday I could come in and purchase the vehicle. At this point he explained that in order to resolve the mileage issue, he would have to have the previous customer bring in two old inspection records (which made no sense to us for so many reasons) and then he would need to send them to Harrisburg. Upon hearing this information, my father asked the next obvious question, "How is all of this going to happen and get resolved by Saturday?. After an awkward pause, Mike simply stated I never said WHAT Saturday... By this time, we literally could not believe what we had just sat through. It was an endless line of contradictive statements and total senselessness. Mike then told us that maybe we should move on and that McCafferty's wasn't the right place for us. We got up and exited his cubicle. On our way out, we apologized to Mark and expressed our sympathy for him because he had to work for someone who would so blatantly and casually insult and degrade his team of employees. Mark politely and quietly escorted us out and I quite honestly felt sorry that we ALL lost out because of an arrogant, ignorant, self consumed sales manager who obviously does not make the greater good of the company a business priority. I very shortly after received phone calls from both Mark and Stan expressing their earnest apologies for what had happen. With all of that being said, I would like to say that my family and I are very rational, easy going people and did not nor would we ever get loud or irate over a situation like this. We have numerous high end and what could be considered "expensive" vehicles at our residence, all of which we had purchased through Fred Beans or "specialty dealerships". McCafferty's was the first dealership that we have gone to without having a referral or have had previous experience with. I would like to be clear when I say that I do not believe that our experience was a reflection of what to expect from Mccafferty's as a dealership, but simply a direct reflection of what to expect from Mike Esposito not only as a business man but as a person. I am still in the process of dealing with Stan and Mark to try and find a vehicle that meets my needs. Although Mccafferty's is no longer my primary prospect for purchasing a vehicle now nor in the future, I would never want to see Stan and Mark be negatively affected by the actions and ignorance of their associate.I guess the old saying still rings true that "one bad apple spoils the bunch", we definitely found out that Mike Esposito is the McCafferty Ford , "Bad Apple'.Best Regards,Amanda

kiel337

Aug 9, 2011

Great experience with the over all experience - the only weakness was how long we had to wait for all the paperwork...over time from start to finish was 4 hours - a little too long for me. But still love our new truck!

weslight

Aug 4, 2011

Last week, I came to look at a new Ford Focus as my first post-college car. Unfortunately, I wasn't impressed with the Focus but Joe squeezed into a used Mini and took me for a drive. It was such a fun car to drive, and had all (plus more) of the features I was looking for. Everyone I came into contact with was extremely helpful and did whatever they could to make me happy. When I did not like the APR offered for my financing, Miss Scott called up the bank and got it lowered by 3%! She really seemed dedicated to saving me money. Joe was extremely helpful and will be an asset to your team. I am just glad that his head did not go through the sunroof of the Mini. As for the car, it is such an awesome car. I have been reading the manual as if I am studying for a huge exam. Thanks Everyone!

anglinj1

Aug 1, 2011

Joe Hilton and Felix Ramos are truly terrific! My husband and I are truly grateful to have worked with them! Thank You sooooooooooooooo much! Allie Scott is an amazing person as well, I truly had a wonderful experience!

loricutri

Jul 24, 2011

I went to the dealership to test drive a Ford Edge 2009 it was late in the eveining and Sean (our salesman) seemed pleasant and willing to work with me.He told me to apply on line and for me to call him in the morning, which I did. Sean told me he would get back to me in approx. 20 minutes to an hour after my call. SEAN NEEEVVVEEERRR called me back!!!! After 3 days of waiting, I was thoroughly frustrated!!! The salesman should ALWAYS follow up with the applicant, no matter what the deal. I feel that the non-response was extremely DISRESPECTFUL and RUDE. Salesmen should not have to be chased down, for a simple answer. Just a timely phone call would have been the right thing to do. No! I would not recommend this salesman at this dealership. After McCafferty read my submittal to this website, I recieved a phone call from Lee (the Finance Manager). He apologized for the poor response to my application. Unfortunatly, for them, I already purchased a car at another dealer. I really wanted to purchase locally but due to the lack of response from the dealership I had to look elsewhere.Lee was very apologenic. He offered me free service at there service center because of loss of the sale. He was very sincere! I will not totally disregard this dealership from future purchases.I did let Lee know that I am a Ford Enthusiast and feel there quaility is very good. I look forward to owning a Ford in the future. And hopefully, they will earn back my trust.

Carly

Jul 16, 2011

We had a great experience working with Rich and Joe. It is the second vehicle that we purchased from McCafferty. Rich is very knowledgeable of the product line and stays in touch well with clients. He took time to answer all of our questions and did not over sell any particular car. Joe even ordered dinner in for Carly while she waited for the paperwork to be processed. We live in NJ and feel it is worth the trip to McCafferty.

chopperguy650

Jul 13, 2011

I really can't say enough about joe and jim they really helped us out. jim crunched numbers over and over untill we had a an awsome deal. joe did everything in his power to make sure we were happy, he really went above and beyond for us. I think of joe as more of a friend than a sales person, great guy. these men need to be teaching a seminar somewhere because I feel our experence at mccafferty could not have gone any better. everybody was really really nice but it was joe who kept our business with you and for that I am greatful. Chris Burghart (215)826-8807

hollyairs

Jul 13, 2011

Richard Olive has gone above and beyond what would be expected of an auto salesman. He is very friendly following up on his customers. He keeps his word on finding you the car that you want. Richard drove all the way to Pittsburgh to get the color Ford Fusion that I wanted when he couldn't find one locally. He is not a quiter. Richard is someone I would do business with again (hopefully not too soon) in the future if I needed another car. Great Salesperson.

RitaBecker

Jul 4, 2011

Richard Olive was very thorough in describing what the vehicles had to offer. He was not pushy for the sale, but very helpful in the decision. I knew the make and model that I wanted and it was a pleasure dealing with him.

Lsundstrom99

Jul 1, 2011

My salesman, Richard Olive, was wonderful. He made me feel comfortable and at ease. He listened to my needs and gave me his advice when I asked for it. He went above and beyond the call of duty. He offered us drinks - bottled water, soda or coffee. He is funny and personable. He treated me with respect. I like that is a salesman since I am a woman.

Eazy4now

Jun 30, 2011

Well first of all I like to Thank Larry Reddick, He was very helpful in my decision on wanting to buy my car from McCafferty Ford. He also made sure that I would be in good hands, if he couldn't be there the same time I was. By briefing Jamaal on what I wanted. At this Point Jamaal took charge to finalize the Deal. With more information then I could remember, but this was good nothing over looked. P.S. I'll be Back I hope Larry and Jamaal are there. :) and Sharon too. :)Thank You AllGod BlessElaine Clark

ForteSX5

Jun 27, 2011

After the engine went on my wife's Pontiac, we had to go looking for another car a little earlier then anticipated. A chore I absolutely hate doing! The thought of dealing with salesperople and the "talk to my manager" game all over again.After dealing with a few dealerships and having no luck (especially Colonial Nissan), we were steered towards McCafferty by a co-worker. That turned out to be a great thing!The staff at McCafferty Kia were friendly & very helpful. I didn't feel pressured like at alot of other dealerships. In fact, Ken Underwood, our salesman helped us so much, we were looking to buy a used Nissan, Honda, Toyota. We ended up getting a 2011 Kia Forte SX. It has all the bells and whistles. And the price was great! We feel like we got a great deal. And for less money then the others, we have a brand new car. My wife absolutely loves her new car!For me to write in to commend all the employees I dealt with was something I have NEVER done this before for a car dealership. The experience at McCafferty was a great one. Even got an email from the big boss thanking us for all the praise of his employees. They deserve evry word of it!We would look to McCafferty first for any vehicles we may consider buying in the future. We highly reccomend them. And also ask for Ken Underwood. He was a very down to Earth guy that made us feel at ease with the whole process. He also was very knowledgable about the car & showed us just how everything works in it before we drove away. Great job Ken Underwood & McCafferty!!!!Mr. & Mrs. Robert Wagner

sharicraig

May 29, 2011

Looking to buy a new car. We were contemplating 2 or 3 different makes including Honda, Kia and Hyundai.We met Justin Geller and boy was that a WOW!!!Justin spent all of the time that we needed to make an informed decision. We drove many different models...that Justin and Javier went to great lengths to explain the features and benefits of. Knowledgeable, courteous, low pressure and accommodating only begins to describe the experience.We decided on the Sonata by Hyundai and are very happy with the decision. As happy as we are with the car, we were even more thrilled with Justin and Javier. YES, YES, YES go to Mcafferty and see Justin!!! Customers forever---Shari and Craig

michele_hobday

May 21, 2011

Checked out car on web site first and then had a test drive with John Veltri. Very smooth ride. Car has everything we were looking for plus extras that we hadn't thought of. Sharron Sweeney was our first line of contact via e-mail and she left all the information out with John so that it was easy for us to continue with the same details that had been discussed with her.John spent the time showing us how to use all the things in the car in detail. All in all the whole experience was pleasant.

amrivera

May 19, 2011

Angelique Defeo was very professional and explained the whole process and cost up front for the repairs with no surprises. I have had work done to another vehicle of mine at Quality Care and I new dealing with Angelique what to expect. I would and have recommended friends and relative to Quality Care for this very reason.Sincerely, Angel Rivera

plachance

May 6, 2011

I have had my cars successfully repaired at Quality Care Center for a decade. I have used their service side to maintain my vehicles and I have used their body shop on numerous occasions (I own several cars). They were honest about what my cars needed and they did a great job repairing them. On a few occasions, when something wasn't done right in service, they made good on it, no questions, no additional cost. All of the body work done on my vehicles have survived the test of time: after several years, the work still looks like I never had the accidents. I can't say that about most of the other body shops I used in the past. I have referred friends to the Quality Care Body Shop and they are also very happy with the outcome and the service they received.

marcellachance

May 6, 2011

When I came in February of 2010 to buy a new car, Salesman John Veltri was extremely helpful in choosing a new car, talking to me about my budget and needs. Together we chose a 2010 Kia Forte Koup that suited both my personal interest in sports cars and low price. Despite the cold that day he still went out himself and brought the car around, allowing me to take it for a test drive. He fully explained the controls for the car and after I bought it, took care of the tags, and helped me set up the blue tooth function in the car so it could connect to my phone. Whenever I had a question he was able to answer it without fail. The next time I will buy a new car I will be going straight to him for it.

gaabby

May 6, 2011

I applaud Javier Nichols for a JOB WELL DONE!! He was excellent and I would highly recommend that anyone looking for a car stop by and see him! APPLAUSE APPLAUSE APPLAUSE!!! I came to just look at a car and had planned to visit over dealers but this young man was so impressive I ended up with a brand new vehicle that I absolutely love. GREAT JOBat!

robinhump

May 4, 2011

I recently went into the Kia/Langhorne store. My intentions were to test drive a new Soul and possibly purchase. I was greeted immediately upon my arrival and shown the various Souls in the lot. It was wonderful to be able to look around without be harrassed to buy. The Salesman, Sean, was patient with my indecisiveness in color and helpful in answering all of my questions. I wound up trading in my old vehicle (also bought from McCafferty in 2008) and left the lot with a 2011 Kia Soul. I was very impressed with the overall experience and the great deal I received. I will definately buy vehicles from McCafferty again in the future!

pcasano

Feb 28, 2011

lisa markley, and gerry gren were extremely helpful.even mr. leone, the finance guy was easy to deal with.would definitely go back.fair deal for both of us.this followed a horrible experience at another dealer of kias in trenton nj.i would never go back there.these guys were good.

jadavis

Feb 11, 2011

I love McCafferty because they walked me through every step of the way. I was able to tell them what I was looking for and they found the car and took care of all of my needs. Not only was it fast from the time I walked into the dealer but they are still following up with me to see how everything is going.And at the end of the 1 1/2 hours there was my Ford Edge with a big red bow.I love my Ford and I love my Dealer.

pgreco

Nov 29, 2010

This dealership does not want to deal with you if you are a single woman so women - BEWARE . . . The salesman was very nice - very young gentlemen but when it came to running numbers and working with the managers, they wanted to give me a horrible deal. They must think women don't do their homework and they think we are stupid. The reason I am saying this is because when I went back at them with my offer, they wouldn't negotiate with me anymore. They had no problem watching me walk out the door. This was on Black Friday. So, on Saturday, I went and bought my new mustang convertible at Kindle Ford in Cape May Court House, NJ. They knew how to treat me as a customer and they got the sale. So again, if you are a woman and you are shopping alone for your car, STAY OUT OF MCCAFFERTY . . . .

gater111

Oct 28, 2010

John did a great job for my son Anthony Martini and he loves his new Ford Focus. But thats not the end of the story,we as a family of six have purchased all of our cars from Mccafferty and have never been disappointed! Other Dealerships talk about excellant service but Mccafferty takes it one step further. How about "Superior Service" That is how I would describe the service Mcafferty has prvoided our family but not just for one year or five years or even ten years. Our family has been purchasing automobiles from Macafferty since 1991!! All of the folks at Mccafferty have been wonderful to us and we can't thank them enough. Gaetano Martini

merhard

Oct 19, 2010

Service exceeded my expectations! This was a visit for simple routine maintenance, but Quality Care treated me like I was spending hundreds of dollars instead of just an "oil change." My vehicle was returned to me cleaner that when I checked in and everything was explained to me regarding possible issues to look for on the next visit. I will return because I want to do business with people who appreciate me.

JRitter

Oct 19, 2010

I recently purchased a 2011 KIA Sorento from McCafferty Ford Kia in Langhorne with your sales associate, Russ Coy. I have to say that I received the most OUTSTANDING customer service from Russ! Throughout my time in the showroom, I also had interactions with Dan Slipp, Chris Scott, Suzy Buehler and Jim Catucci. Again, I was treated to more amazing customer service. Buying a car can truly be a very stressful experience but I can truthfully say, NOT when you go to McCafferty Ford. I continue to return to McCafferty Ford because I ALWAYS receive the highest possible level of customer service. I will definitely recommend Russ to ANYONE searching for a new car because he certainly makes it an enjoyable and exciting experience. I would also like to add that during the course of the day, each associate had such wonderful things to say about how Todd Buch is known for giving back to the community and they carried a certain "Pride" when they talked about Mr. Buch and McCafferty Ford! Now that's pretty impressive to me as well, because I am very involved with supporting my community. So, not only did I receive excellent customer service from McCafferty Ford, I also learned that McCafferty Ford and Mr. Buch care about the area community. Yet another reason why I KEEP coming back to McCafferty Ford in Langhorne!!Thank You!Jennifer Ritter

tdurden

Jun 11, 2010

The only place I will buy cars from. Everytime I go to Mccafferty they treat me very well. Purchased multiple vehicles and have my service done there. The last time I worked on my car (just to rotate tires) I noticed they even put anti-seize on my lug nuts. That is above and beyond for a dealership. Lisa and Al addressed every concern I had and made my buying experience great.