Used Cars for Sale at McLaughlin Motors in Sumter, SC

Alan Ray

Oct 1, 2021

Impressed, I was traveling from Columbia home to Myrtle Beach from the doctor when I experienced auto trouble found myself on the side of the road, eventually towed to McLaughlin Ford service department. From the moment I called on the side of the road to the moment I arrived at the dealership, I experienced professionalism and courtesy, when they were unable to assist me that afternoon, I was provided a loaner car so I could go home to Myrtle Beach to rest in my own bed the next day they fix the car I returned their loaner paid a fair price and drove back home. It is very rare in today’s society that you find this sort of service especially during Covid my hat is off to the service manager and all those who assisted me. I also had an opportunity to meet the owner BILL McLaughlin while waiting in the service lane talking with the service technician and service manager great people I would encourage anyone to do business with McLaughlin Ford, Sumter, SC.

Keith Cameron Smith

Oct 6, 2021

IMO a horrible Ford Dealership. A negative review would be more helpful. For the record, when I scheduled this service appointment, I told your staff there were three concerns: 1. The brakes vibrated when hot. 2. The was a clunking sound in the front end, primarily when braking. 3. Vibration in the front end, possibly having something to do with the alignment or suspension. Which was very noticeable when driving at a higher rate of speed. Your service department not only did not correctly complete the bleeding of brake lines. Additionally, they completely missed the driver's side lower ball joint that was ready to fall out and also missed the worn bushings on the passenger side, which caused the clunking sound. One of you employee backed this van out of the service shop, and it did not have functioning brakes. One of your employees conducted a road check of the van, and it did not have functioning brakes. One of your employees parked this van in your parking lot, told the service tech that the repairs were completed and ready to be picked up, and it did not have functioning brakes. You returned the van to me as 'repaired,' and it was not safe to drive! I find it astonishing that a Ford Certified Dealership would miss such prominent suspension component problems and the other items. The substandard quality and failure to complete the work are serious liability issues. Additionally, they have not returned my phone calls or responded to my email messages. If you need service, you should probably find an alternative!

Zip B

Jun 29, 2021

Had my car in for service and repairs. The service rep was very professional and courteous. She listened to my concerns and clearly relayed them to the repairmen. I was happy with the work done and the timeliness of the service. 5 stars, well earned!

Olivia O'Neal

Aug 10, 2021

Everyone was so genuinely sweet, concerned, eager to help and made me feel important and cared for. I love this place. If I need to buy another car, I will return. If I know anyone in need d a car, I’ll send them their way! Shout out to Carol & Mr. Clay! Such friendly people!

Bronson Howell

Mar 5, 2021

Dana went above and beyond my expectations. I’m from another state and was concerned how I would be taken advantage of. To my delight, they discovered that it was a minor issue and took care of it promptly. Thank you for your honesty and expertise